HP Hewlett Packard Personal Computer 6 XXX User Manual

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User’s Guide

HP Vectra VA

6/xxx

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User’s Guide

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Important Safety Information

If you have any doubt that you can lift the PC or display safely, do not

try to move it without help.

For your safety, always connect the equipment to a grounded wall

outlet. Always use a power cord with a properly grounded plug, such as

the one provided with this equipment, or one in compliance with your

national regulations. This PC is disconnected from the power by

removing the power cord from the power outlet. This means the PC

must be located close to a power outlet that is easily accessible.

For your safety, never remove the PC’s cover without first removing the

power cord from the power outlet, and any connection to a

telecommunications network. Always replace the cover on the PC

before switching it on again.

Important Ergonomic Information

It is strongly recommended that you read the ergonomic information

before using your PC. This information is contained on the CD-ROM

that comes with your PC.

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Contents

1 Setting Up and Using Your PC

Unpacking Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Connecting the Mouse, Keyboard, Display and Printer . . . . . . . . . . . 3

Connecting Audio Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Connecting the Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Starting and Stopping Your PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Starting Your PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Stopping Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Setting Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting an Administrator Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Setting a User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Using Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Additional Information and Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2 How to Install Accessories In Your PC

Accessories You Can Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Removing and Replacing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Removing the Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Replacing the Cover after Installing Accessories. . . . . . . . . . . . . . . . . . . 13

Removing the Air Flow Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

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Installing Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Main Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Upgrading the MGA Millennium Board Memory . . . . . . . . . . . . . . . . . . . 17

Installing Mass Storage Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing an Additional Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . 22

Installing a Flexible Disk Drive, CD-ROM Drive, or Tape Drive . . . . . . . 24

Installing Accessory Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Configuring Accessory Boards with Plug and Play . . . . . . . . . . . . . . . . . 26

Installing the Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Installing an OverDrive Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

3 Troubleshooting Your PC

Solving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

HP Summary Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

If Your PC Does Not Start Properly . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Display is Blank and There Are No Error Messages . . . . . . . . . . . . . . . . 33

If you are Unable to Change any Values in Setup . . . . . . . . . . . . . . . . . . 34

If a POST Error Message is Displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

If Your PC Has a Hardware Problem . . . . . . . . . . . . . . . . . . . . . . . . . 37

If Your Keyboard Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Display Does Not Work Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

If Your Mouse Does Not Work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

If Your Printer Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

If the Flexible Disk Drive Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . 40

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If the Hard Disk Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

If the CD-ROM Drive Has a Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

If an Accessory Board Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

If Your PC Has a Software Problem . . . . . . . . . . . . . . . . . . . . . . . . . . 43

If You Have Forgotten Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

If Your Application Software Does Not Work . . . . . . . . . . . . . . . . . . . . . . 44

If the Date and Time are Incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

If Your PC Has an Audio Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Changing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Technical Information Needed for Troubleshooting. . . . . . . . . . . . . 49

System Board Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Power Consumption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

IRQs, DMAs, and I/O Addresses Used by Your PC . . . . . . . . . . . . . . . . . . 51

The HP Summary Screen and Setup Program . . . . . . . . . . . . . . . . . . 52

HP Summary Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Using the HP Setup Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

4 Hewlett Packard Support and Information Services

Your HP Authorized Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

HP SupportPack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

HP Support Assistant CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Hewlett-Packard Information Services. . . . . . . . . . . . . . . . . . . . . . . . 59

HP Forum on CompuServe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

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HP Forum on America Online. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

HP BBS Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Internet—FTP Library Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Access HP World Wide Web Site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

HP FAXback on Demand—HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

HP Audio Tips (USA only) HP Automated Support Directory. . . . . . . . 62

Ordering Drivers and BIOS on Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . 63

HP Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Hewlett-Packard Telephone Support. . . . . . . . . . . . . . . . . . . . . . . . . 65

Lifeline Telephone Support (U.S. Only). . . . . . . . . . . . . . . . . . . . . . . 65

HP Network Phone-in Support Service (NPS) . . . . . . . . . . . . . . . . . 66

Hewlett-Packard Marketing Headquarters . . . . . . . . . . . . . . . . . . . . 66

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

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Setting Up and Using Your PC

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1 Setting Up and Using Your PC

Unpacking Your PC

1 When you receive your PC, unpack all the components.

WARNING

If you have any doubt that you can lift the PC or display safely, do not

try to move it without help.

Typical Display

Computer

Mouse

Manuals

Two HP CD-ROMs:

Keyboard

Drivers

Documentation

2 Place the PC on a sturdy desk near to easily accessible power outlets,

with enough space for the keyboard, mouse, and any other

accessories.

3 Position the PC so that its rear connectors are easily accessible. (You

can place the PC on the floor instead of on the table, if desired.)

4 Refer to the display’s manual for information about the display.

Operating System

Installation Tools

Your PC’s operating system is packed separately inside the box that

contains your PC.

No tools are required to set up your PC. However, if you plan to install a

disk drive or an accessory board in your PC, you will need a flat-blade

screwdriver. For further information about installing accessories, refer

to chapter 3, “How to Install Accessories In Your PC”.

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1 Setting Up and Using Your PC

Connecting the Mouse, Keyboard, Display and Printer

Connect the mouse, keyboard, and display to the back of the computer.

The connectors are shaped to go in one way only. Tighten the

display cable attachment screws.

Connect the printer cable to the back of the computer and tighten the

attachment screws. Use the connector labeled:

• Parallel (25-pin parallel connector) for a parallel device

• Serial A (9-pin serial connector) for a serial device

• Serial B (9-pin serial connector) for a second serial device.

Serial B

Serial A

Parallel

Mouse

Keyboard

MGA Millennium video display

connector

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1 Setting Up and Using Your PC

Connecting Audio Accessories

Your PC has a Headphones jack and a Microphone jack on the rear

panel. An audio Stereo In jack, an audio Stereo Out jack, and a MIDI

interface connector are also located on the rear panel.

NOTE

The internal speaker and the Stereo Out jack on the rear of your PC are

deactivated when you use the Headphones jack.

The internal speaker is deactivated when you use the Stereo Out jack.

The audio accessories shown

here (headphones, microphone,

speakers, and hifi system) are not

supplied with your PC

LINE IN

MIC IN

LINE OUT

SPK OUT

JOYSTICK

WARNING

To avoid discomfort from unexpected noise, always turn the volume

down before connecting headphones or speakers.

Listening to loud sounds for prolonged periods may permanently

damage your hearing.

Before putting on headphones, place them around your neck and turn

the volume down. When you put on the headphones, slowly increase

the volume until you find a comfortable listening level, and leave the

volume control in that position.

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1 Setting Up and Using Your PC

Connecting the Power Cables

1 Remove the warning label covering the computer’s power connector

at the rear of the computer.

2 Check that the correct voltage is selected for your country. (The

voltage is set during manufacture, and should be already correct.)

3 Connect the power cables to the display and the computer. (The

connectors are shaped to go in one way only.)

4 Connect the display’s power cable and the computer’s power cable

to grounded outlets.

WARNING

For your safety, always connect the equipment to a grounded wall

outlet. Always use a power cable with a properly grounded plug such

as the one provided with this equipment or in compliance with your

national regulations. This PC is disconnected from the power by

removing the power cable from the power outlet. This means the PC

must be located close to a power outlet that is easily accessible. This

PC is as class 1 laser product.

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1 Setting Up and Using Your PC

Starting and Stopping Your PC

Starting Your PC

1 Before you start your PC, always switch on the display first.

2 Start your PC in one of these ways:

• press the power button on the front panel

• press the space bar.

When you switch on the computer, the computer carries out the

Power-On-Self-Test (POST) while the Vectra logo is displayed. If

you wish to view the POST details, press

to get the HP

Summary Screen. If there is an error in the POST, the error will

automatically be displayed.

3 If you have set a password in the PC’s Setup program, the password

prompt displays after the POST has completed. If the Password

prompt is displayed, type your password and press

able to use the PC.

to be

Stopping Your PC

To stop the PC, make sure that you have exited all programs and the

operating system (if necessary), and then press the power button on

the control panel.

Refer to the operating system manual for details of how to exit the

operating system.

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1 Setting Up and Using Your PC

Setting Passwords

You can set two passwords, the administrator password and the user

password, to provide two levels of protection for your PC. You set both

passwords in the Security menu group of the Setup program.

Setting an Administrator Password

Set the Administrator Password to protect the PC’s configuration in

Setup. An Administrator Password can provide a power-on password

prompt to prevent your PC being started or used in your absence. You

can also use this password to start the PC when the keyboard (and

mouse) are locked—you must type the password and press

to unlock the keyboard (refer to “Power-On Password” in the

Administrator Password Submenu of the Security Menu in the HP

Setup program).

If you have set both an Administrator Password and a User Password,

and you enter the Setup program by using the User Password, you will

be restricted in your ability to change setup items. If you enter the

Setup program with an Administrator Password, you will have no

restrictions.

To set an Administrator Password:

1 Start the Setup Program. Refer to "Using the HP Setup Program", on

page 53.

2 Select the Security menu group.

3 Select the “Administrator Password” submenu.

4 Choose the “Set Administrator Password” setup item. You will be

asked to enter your password twice. Be sure to save your changes

before you exit the Setup program.

To remove the password, follow the same procedure as to set a

password, but do not enter anything in the password field. Press return

and then press return a second time to confirm your action.

NOTE

If you forget your password, refer to "If You Have Forgotten Your

Password", on page 43.

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1 Setting Up and Using Your PC

Setting Passwords

Setting a User Password

A user password can only be set if an Administrator Password has

already been set.

Set a User Password to:

• provide a power-on password prompt to prevent your PC from being

started or used in your absence

• start the PC when the keyboard (and mouse) are locked—you must

type the password and press

to unlock the keyboard (refer

to “Power-On Password” in the Administrator Password Submenu of

the Security Menu in the HP Setup program).

If you have set both an Administrator Password and a User Password,

and you enter the Setup program by using the User Password, you will

only be able to change Main setup items. If you enter the Setup

program with an Administrator Password, you will have no restrictions.

To set a User Password:

1 Start the Setup Program. Refer to "Using the HP Setup Program", on

page 53.

2 Select the Security menu group.

3 Select the “User Password” submenu.

4 Choose the “Set User Password” setup item. You will be asked to

enter your password twice. Be sure to save your changes before you

exit the Setup program.

To remove the password, follow the same procedure as to set a

password, but do not enter anything in the password field. Press return

and then press return a second time to confirm your action.

NOTE

If you forget your password, refer to "If You Have Forgotten Your

Password", on page 43.

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1 Setting Up and Using Your PC

Using Power Management

Power management enables you to reduce the PC’s power

consumption when you are not using the PC. To configure power

management, to refer to the Power Menu in the HP Setup program.

Refer to your operating system documentation for detailed information

about the capabilities of your operating system to implement power

management.

Additional Information and Help

Additional information about your PC is supplied on a documentation

CD-ROM that comes with your PC. It includes:

• New features—what is new and special about your PC

• Using your PC—simple, “how-to-use” guidelines about using your PC

• Working in comfort—guidance on ergonomic issues

• Inside your PC—describes the basic parts of your PC, how to

upgrade, and how to optimize performance

• HP support—similar to chapter 4 in this User’s Guide.

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1 Setting Up and Using Your PC

Additional Information and Help

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How to Install Accessories In Your PC

This chapter explains how to install accessories, such as extra memory,

accessory boards, and additional disk drives, in your PC.

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2 How to Install Accessories In Your PC

Accessories You Can Install

Please contact your authorized reseller for information about HP

accessory part numbers.

WARNING

For your safety, never remove the PC’s cover without first removing

the power cord from the power outlet, and any connection to a

telecommunications network. Always replace the cover on the PC

before switching it on again.

Processor

Main Memory (32-bit EDO, 60 ns)

8 MB kit (2 x 4MB modules)

16 MB kit (2 x 8MB modules)

32 MB kit (2 x 16MB modules)

64 MB kit (2 x 32MB modules)

Pairs of identical modules must be installed.

See “Installing Memory” later in this chapter.

Front-Access Device Shelves

5.25-inch 1.2-MB flexible disk drive

IDE CD-ROM drive

Accessory Board Slots

For example, for a LAN adapter

(Some slots may come with

pre-installed boards.)

Tape Drive

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2 How to Install Accessories In Your PC

Removing and Replacing the Cover

Removing the Cover

1 Switch off the display and computer.

2 Disconnect all power cables and any telecommunications cables.

3 If necessary, unlock the cover using the key on the front panel.

4 Lift the two latches on the front sides of the computer upwards. Slide

the cover forwards and off the computer.

Replacing the Cover after Installing Accessories

1 Ensure that you have installed all your accessories and that all

internal cables are properly connected and safely routed.

2 Ensure that the two latches on the front sides of the cover are

upwards, and that the lock is unlocked.

3 Slide the cover onto the computer, making sure that the two guides

at the bottom of the case slide into the two rails at the base of the

computer. Firmly slide the cover backwards into position.

4 Lower the two latches on the front sides of the cover.

5 If required, lock the cover using the key provided.

6 Reconnect all the power cables.

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2 How to Install Accessories In Your PC

Removing the Air Flow Guide

Your PC has an air flow guide to help reduce the heat of the processor.

You must remove this guide before you can access the processor, the

system board switches, the battery, or any accessory board.

To remove the air flow guide, unclip it from the side of the PC after you

have removed the cover.

NOTE:

The air flow guide on your PC may be

different from the one shown in this

illustration.

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2 How to Install Accessories In Your PC

Installing Memory

CAUTION

Static electricity can damage electronic components.

Turn all equipment OFF. Don’t let your clothes touch the accessory.

To equalize the static electricity, rest the accessory bag on top of the PC

while you are removing the accessory from the bag. Handle the

accessory as little as possible and with care.

Main Memory Modules

Your PC is supplied with main memory. If you need more main memory

to run your application software, you can install up to a total of

192 MB (6 x 32 MB).

Main memory is available in modules of 4 MB, 8 MB, 16 MB, or 32 MB.

There are three memory “banks”, with each bank requiring two

memory modules. You must install identical modules as pairs in each

bank.

Bank

A1 and A2

Memory Modules You can Install

Comes preloaded with either 16 MB (2 x 8 MB) or 32 MB (2 x 16 MB).

Any pair of identical modules.

B1 and B2

C1 and C2

Any pair of identical modules.

To install a main memory module:

1 Disconnect the computer’s power supply cord and any connection to

a telecommunications network.

2 Remove the computer’s cover.

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2 How to Install Accessories In Your PC

Installing Memory

3 Align the memory module with the slot, with the notch on the right

hand side. For each memory module, slide it into the slot at 45°.

Pivot the memory module to a perpendicular position and click into

place.

4 If you need to remove a main memory module, release the retaining

clip and pull the module forward and out of the socket.

5 Install any other accessories before replacing the cover. Reconnect

all cables and power cords.

6 Check the HP Summary Screen to verify the new configuration.

Refer to "HP Summary Screen", on page 52.

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2 How to Install Accessories In Your PC

Installing Memory

Upgrading the MGA Millennium Board Memory

1 Switch off the display and computer, and disconnect the power

supply cables and any telecommunications cables. Remove the

computer’s cover.

2 Unscrew and remove the screw securing the MGA Millennium board.

Put the screw to one side. Note which slot the board is in.

3 Carefully remove the board from its slot, holding the board at each

end by its top edge. Do not bend the board. With its components

facing up, place the board on a clean, flat, solid, static-free surface.

Handle the board by its edges.

4 Install the memory module on the video board. Carefully slide the

board back into its slot. Firmly press the board into the socket. Make

sure that the board’s connector engages completely with the socket

and does not touch components on other boards you may have

installed. Secure the board by replacing the screw.

Carefully install the video

memory module

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2 How to Install Accessories In Your PC

Installing Memory

5 Install any other accessories before replacing the cover and

reconnecting the cables.

6 After switching on the PC, change the video resolution and the

number of colors displayed. Alternatively, use utilities supplied with

the operating system. See your operating system documentation and

online help for more information.

Configuration Switches Two configuration switches are on the Matrox video adapter board.

Switch

Use Switch Block to:

Flash EEPROM Switch for VGA BIOS:

•

OFF to prevent Video BIOS upgrades — DEFAULT

ON to allow Video BIOS upgrades.

Enable or disable VGA for single-screen or dual-screen operation (with a second

VGA controller):

•

OFF for single-screen operation — DEFAULT

ON for dual-screen operation (with a second VGA controller).

Contact your HP representative for further information about

upgrading the VGA BIOS.

VESA Connector

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2 How to Install Accessories In Your PC

Installing Mass Storage Devices

If you need to have extra mass storage space for your application

software, you can install additional mass storage devices, such as a

flexible disk drive, hard disk drive, or tape drive.

Your PC already has one hard disk drive installed in the back shelf. You

can install another hard disk drive in the bottom internal shelf, beneath

the existing hard disk drive.

Your PC has a 3.5-inch flexible disk drive and a CD-ROM drive installed

in two front-access device shelves. Two more front-access device

shelves are available to install flexible disk drives, CD-ROM drives, or

tape drives.

Your PC has the following cables and connectors on the system board

which may be used by mass storage devices:

• An Enhanced IDE (Integrated Drive Electronics) hard disk drive

cable. This supports up to two IDE hard disk drives, one of which is

already connected. On the system board, this cable’s connector is

labeled “Primary IDE”.

• A second Enhanced IDE drive cable with two connectors. If you

install a CD-ROM drive, or a third hard disk drive, or both, connect it

or them to this cable. On the system board, this cable’s connector is

labeled “Secondary IDE”.

• A flexible disk drive cable. This supports up to two flexible disk

drives, one of which is already connected.

NOTE

You can install a non-IDE mass storage device, but this requires an

accessory board and driver software. Contact your authorized reseller

for information.

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2 How to Install Accessories In Your PC

Installing Mass Storage Devices

Internal Connectors

If you add a flexible disk drive, hard disk drive, CD-ROM drive, or tape

drive, you need to connect it to power and data cables. The data cables

are shown below:

For Bootable Hard Disk Drive

Connectors for Primary

IDE Hard Disk Drives

Connectors for

Secondary IDE Drive

for CD-ROM or Hard

Disk drive

Connector for

5.25-inch

Flexible Disk

Drive

Connectors for 3.5-inch

Flexible Disk Drive or

Tape Drive

Which Connectors to There are two different cables for IDE drives:

Use

• The first cable is attached to the connector marked “Primary IDE” on

the system board connector, and has two connectors on the cable.

The first connector must be connected to the bootable (master)

hard disk drive. The second (or slave) connector is for a secondary

hard disk drive.

• The second cable is attached to the connector marked “Secondary

IDE” on the system board, and has two connectors on the cable. The

connectors can be used for either CD-ROM drives or hard disk

drives.

NOTE

If you install a hard disk drive and connect it to the same cable to which

the CD-ROM drive is connected, the hard disk drive must be connected

to the middle connector, not the end connector. If you have a CD-ROM

drive currently connected to the middle connector, you must reconnect

the CD-ROM drive to the end connector of the cable, and then attach

the new hard disk drive to the middle connector.

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2 How to Install Accessories In Your PC

Installing Mass Storage Devices

The following table explains which connectors you should use when

you install additional devices.

Configuration

Connections to Data Cables

1 Hard Disk Drive

1. Bootable hard disk drive:

First connector, Primary IDE Cable

2 Hard Disk Drives 1. Bootable hard disk drive:

2. Second hard disk drive:

First connector, Primary IDE Cable

Second connector, Primary IDE Cable

3 Hard Disk Drives 1. Bootable hard disk drive:

2. Second hard disk drive:

First connector, Primary IDE Cable

Second connector, Primary IDE Cable

Secondary IDE Drive Cable Connector

3. Third hard disk drive:

4 Hard Disk Drives 1. Bootable hard disk drive:

2. Second hard disk drive:

First connector, Primary IDE Cable

Second connector, Primary IDE CableCD-

Secondary IDE Drive Cable Connector

3. Third hard disk drive:

4. Fourth hard disk drive:

NOTE

When connecting hard disk drives, note that if the drives are connected

to the same data cable, and the drives operate in different modes (or

speeds), the slower speed will be used. To avoid possible degradation of

disk performance, it is recommended that, whenever possible, hard disk

drives are placed on different cables.

There are two different types of connectors—these are shown below.

Power Cables for

Hard Disk Drives,

Tape Drives, and

CD-ROM Drives

Power Cable for 3.5-

inch Flexible Disk

Drive

Some of the power connectors will already be connected to devices. If

you install a device that requires a different connector, the connector

converter should be supplied with the device.

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2 How to Install Accessories In Your PC

Installing Mass Storage Devices

Installing an Additional Hard Disk Drive

Refer to the drive’s manuals to see if you must set jumpers or if there is

a special installation procedure to follow. If your new hard disk drive

already has a mounting tray attached, you must remove it before you

can install the drive in your PC.

CAUTION

Make sure that you back up your files before you install a hard disk

drive. Refer to your operating system documentation for information on

how to do this.

1 Switch off the display and computer, and disconnect the power

supply cables and any telecommunications cables.

2 Remove the computer’s cover (see page 13).

3 Unscrew the access plate on the rear on the computer.

4 Pass the drive through the shelf.

5 Secure the drive to the box, using the four screws provided with the

drive. Two screws must be inserted in each side. Using screws other

than those provided may cause damage to the device.

Step 4: Pass drive through shelf.

Step 3: Unscrew rear access plate.

Step 5: Secure drive to box.

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2 How to Install Accessories In Your PC

Installing Mass Storage Devices

6 Resecure the access plate on the rear of the computer.

7 Connect the power and data cables to the rear of the drive, if you

have not done so already. The connectors are shaped to fit one way

only. Use the end connector on the diskette data cable—see

“Internal Connectors” on page 20 for an illustration of the cables and

connectors.

Data Cable

Connect the power

and data cables

Power Cable

8 Install any other accessories, before replacing the cover.

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2 How to Install Accessories In Your PC

Installing Mass Storage Devices

Installing a Flexible Disk Drive, CD-ROM Drive, or Tape Drive

WARNING

To take care to avoid electric shock and harm to your eyes by laser light

from a CD-ROM drive, do not open the CD-ROM drive enclosure. The

drive should be serviced by authorized service personnel only.

1 Switch off the display and computer, and disconnect the power

supply cables and any telecommunications cables.

2 Remove the computer’s cover (see page 13).

3 If present, remove the small cover plate on the shelf by removing the

two screws and pulling it out.

4 Check that the mounting rails are attached to the device with the

screws provided.

5 Slide the drive completely into the shelf.

6 Connect the power and data cables to the rear of the device (the

connectors are shaped to go in one way only). See “Internal

Connectors” on page 20 for more information about which

connectors to use.

7 Secure the device in position using the screws provided with the

device.

8 To allow access to the device, remove the relevant shelf cover plate

from the cover by pulling the plate from the left and unhinging its

right-hand side. Store it in a safe place.

9 Install any other accessories before replacing the cover.

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2 How to Install Accessories In Your PC

Installing Mass Storage Devices

To Install a Drive:

Step 5: Slide the drive into the shelf.

Step 3: Remove the cover plate (if present).

Step 6: Connect the power and data cables.

Step 7: Secure the device in position.

Step 8: Remove the shelf cover plate

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2 How to Install Accessories In Your PC

Installing Accessory Boards

The PC has six accessory board slots with seven connector sockets.

These slots allow you to install upgrade boards as follows:

• Slot 1 (innermost) can be used for a 16-bit ISA or a 32-bit PCI board

(26cm/10.2-inch maximum length)

• Slots 2 and 3 can be used for 32-bit PCI boards

• Slot 4 can be used for a full-length 16-bit ISA or a 32-bit PCI board

• Slots 5 and 6 can be used for full-length 16-bit ISA boards.

CAUTION

Static electricity can damage electronic components. Turn all

equipment off. Don’t let your clothes touch the accessory.

To equalize the static electricity, rest the accessory bag on top of the

computer while you are removing the accessory from the bag. Handle

the accessory as little as possible and with care.

Configuring Accessory Boards with Plug and Play

Plug and Play is an industry standard for automatically configuring

your PC's hardware resources and the accessory boards installed in it.

If your operating system supports Plug and Play, your PC has

configurable support for Plug and Play in the BIOS.

All PCI accessory boards are Plug and Play, although not all ISA boards

are. Check the accessory board’s documentation if you are unsure.

When you start your PC after installing an accessory board, the Plug

and Play BIOS automatically detects which hardware resources (IRQs,

DMAs, memory ranges, and I/O addresses) are used by the system-

based components.

Configuring non-Plug and Play ISA Accessory Boards

If you install an ISA accessory board that is not Plug and Play you will

need to configure the board before your PC can use it.

Refer to the documentation supplied with the operating system for

details on your operating system’s capabilities and restrictions

concerning how to configure non-Plug and Play accessory boards.

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2 How to Install Accessories In Your PC

Installing Accessory Boards

Installing the Board

1 Switch off the display and computer, and disconnect the power

supply cables and any telecommunications cables. Remove the

computer’s cover.

2 Remove the air flow guide (refer to "Removing the Air Flow Guide",

on page 14).

3 Find a free accessory board slot with the correct type of connector

socket (PCI or ISA). Some boards may have preferred locations, in

which case special installation instructions should be detailed in

their manuals.

4 Unscrew and remove the accessory board slot cover. Store it in a safe

place. If the slot cover is tight, loosen the screws on the adjacent

slots.

Step 4: Unscrew and

remove the accessory

board slot cover.

Step 5: Slide the board into a

free slot.

5 Hold the board vertically with the connector towards the socket.

Slide it into the free slot from which you have just removed the slot

cover. Do not bend the board.

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2 How to Install Accessories In Your PC

Installing Accessory Boards

6 Align the board’s connector with the slot’s socket. Firmly press the

board into the socket. Ensure that the board’s connector engages

completely with the socket and does not touch components on other

boards. The connector is fully in the socket when the board is aligned

with the other slot covers.

7 Secure the board by replacing the slot cover screw.

If you loosened the screws on adjacent slots, tighten them.

8 If you have installed a VESA-standard video adapter board, connect

the accessory board’s cable to the VESA pass-through connector on

the Matrox MGA Millinnium video board.

Step 7: Secure the board.

9 Install any other accessories before replacing the cover and

reconnecting the cables.

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2 How to Install Accessories In Your PC

Installing an OverDrive Processor

You can install an Intel OverDrive processor in your PC. Contact

your authorized reseller for more details about the availability of the

Intel OverDrive processor for your PC.

1 Disconnect the computer power cords from the power outlets, and

disconnect the PC from any telecommunications network.

2 Remove the computer’s cover.

3 Remove the air flow guide (refer to "Removing the Air Flow Guide",

on page 14).

4 If the heatsink is not directly attached to the processor, unclip and

remove the heatsink. (Be careful not to let the heatsink fall when you

unclip it.)

5 Raise the lever on the socket to unlock the processor and lift out the

processor. (Be sure not to let the processor fall when you unlock and

lift it out.)

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2 How to Install Accessories In Your PC

Installing an OverDrive Processor

6 To install the new processor:

a Locate the corner markers:

• on the processor—a dot or notch (“broken” corner)

• on the processor socket—a dot.

b Position the processor over the socket, with it’s corner marker

facing the corner marker on the socket.

c Place the processor into the socket.

d Lower the lever to lock the processor into place.

e Replace the heatsink and fasten the clip, if the heatsink is not

directly attached to the processor.

CAUTION

Do not change the system board switches after you install an OverDrive

processor processor.

7 Replace the PC’s cover. Reconnect all cables and power cords.

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Troubleshooting Your PC

This chapter can help you solve problems that you may encounter

when using your PC. It also introduces the HP Summary Screen and

the HP Setup Program.

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3 Troubleshooting Your PC

Solving Problems

This chapter can help you solve most problems you might have with

your PC.

If you are unable to solve your problem after following the advice in

this chapter, refer to "Hewlett Packard Support and Information

Services", on page 57.

HP Summary Screen

The HP Summary Screen provides information about your PC’s current

configuration. To view the Summary Screen, press

just after your

PC is switched on and while the Vectra Logo appears during the Power-

on-Self-Test (POST). Refer also to "HP Summary Screen", on page 52.

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3 Troubleshooting Your PC

If Your PC Does Not Start Properly

Use this section if your PC does not start properly when you turn it on,

and you experience one of the following symptoms:

• Your PC’s display is blank and there are no error messages.

• You cannot change any values in the Setup program.

• A POST error message is displayed.

Display is Blank and There Are No Error Messages

If your display is blank and there are no error messages when you turn

on your PC, follow this procedure:

1 Check external items.

2 Check internal items.

3 Rebuild your PC’s components.

Check External Items Be sure the following external items are functioning properly:

• Check that the computer and display are turned on. (The power light

should be illuminated.)

• Check the display’s contrast and brightness settings.

• Make sure that all cables and power cords are firmly plugged in.

• Make sure the power outlet is working.

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3 Troubleshooting Your PC

If Your PC Does Not Start Properly

Check Internal Items

If the PC still does not start properly, follow this procedure to check the

internal items:

1 Turn off the display, the computer, and all external devices.

2 Unplug all power cords and cables, noting their positions. Disconnect

the PC from any telecommunications network.

3 Remove the cover.

4 Check the following items:

Action

Reference

Check all internal cables.

Ensure they are correctly attached and firmly in place.

Refer to “Installing an OverDrive Processor” on page 29.

Check that the processor is

correctly installed.

Check that the processor speed

switches have been set correctly.

Refer to “System Board Switches” on page 49.

Refer to “Installing Memory” on page 15.

Check that the memory modules

are correctly installed.

Check that accessory boards are

firmly seated in their slots.

Refer to “Installing Accessory Boards” on page 26.

Refer to the manuals that came with each board.

Verify that any switches and

jumpers on the accessory boards

are properly set.

Check that the switches on the

system board are properly set.

Refer to “System Board Switches” on page 49.

5 Replace the cover.

6 Reconnect all cables and power cords.

7 Turn on the display and computer.

Rebuild Your PC’s

Components

If your PC still does not start properly, remove all boards and

accessories, except the hard disk drive. Start the PC. If the PC now

works, add the boards and accessories one at a time to determine which

one is causing the problem.

If you are Unable to Change any Values in Setup

If the Secure Switch on the system board is set to “closed”, you cannot

change any of the values in Setup.

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3 Troubleshooting Your PC

If Your PC Does Not Start Properly

1 Turn off the display, the computer, and all external devices.

2 Unplug all power cords and cables, noting their positions. Disconnect

the PC from any telecommunications network.

3 Remove the cover.

4 Check the system board switches. Refer to "System Board Switches",

on page 49. Be sure the Secure Switch is set to “open”.

5 Replace the cover.

6 Reconnect all cables and power cords.

7 Turn on the display and computer.

If a POST Error Message is Displayed

The Power-On-System-Test (POST) can detect both an error and a

change to the configuration. In either case, an error code and short

description is displayed. Depending on the kind of error, you will have

one or more of these choices available on screen:

• Press

to ignore the message and continue.

to run Setup and correct a system configuration error. HP

recommends that you correct the error before proceeding, even if

the PC appears to start successfully.

• Press

to accept (validate) the change and update Setup’s

configuration information.

• Press to see more details about the message. After viewing

these details, you will be returned to the original POST display

screen. If the message is actually a change to the configuration you

have made (for example, you have just removed some memory), you

can then press

configuration information. Otherwise, press

message and continue, or press to run Setup and correct a

to accept the change and update Setup’s

to ignore the

system configuration error. (The number of choices you will have

available are dependent on the kind of error.)

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3 Troubleshooting Your PC

If Your PC Does Not Start Properly

Clearing the PC’s Configuration Memory

If the PC then starts, but POST still persists in reporting an error, clear

the current configuration memory values and reinstall the built-in

default values:

1 Turn off the PC, disconnect the power and cables, and remove the

cover. Disconnect the PC from any telecommunications network.

a Set the system board switch 6 (CMOS STATUS) to CLOSED to

clear the configuration.

b Replace the cover, and reconnect the power cable only.

c Turn on the PC. This will erase the CMOS memory.

d Wait until the PC has started. A message will be displayed similar

to this:

“Configuration has been cleared, set switch 6 to the OPEN

position before rebooting.”

Turn off the PC, disconnect the power cable, and remove the

cover.

e Set the system board switch 6 (CMOS STATUS) on the switch

block to OPEN to re-enable the configuration.

2 Replace the cover, and reconnect the power and cables.

3 Switch on the PC. An error message will be displayed similar to this:

“Incorrect PC configuration”

The PC will stop. Press any key to continue. A “pop-up” screen will

appear stating that the:

“CMOS checksum is invalid.

Default values will be loaded.

Press any key to continue”.

4 Run Setup by pressing

. CMOS default values will be

automatically downloaded and saved.

5 Make any other changes you want and press

configuration and exit from Setup.

to save the

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3 Troubleshooting Your PC

If Your PC Has a Hardware Problem

This section describes what to do if you have problems with your

keyboard, display, disk drives, printer, accessory board, or mouse.

If Your Keyboard Does Not Work

• Ensure that the keyboard is correctly connected.

• If you turn on your PC, the operating system boots, the keyboard is

correctly connected, but your keyboard is still not available, the

power-on password may be set to “keyboard locked”. You will need

to enter a password to unlock the keyboard (and mouse). You can

change this setting in the Setup program. Refer to the Power Menu

in the HP Setup program.

Display Does Not Work Properly

If Your Display is Blurred or Unreadable

If you have selected the wrong display, the display screen may become

blurred or unreadable. To correct this problem:

• Select the correct display by refering to the display options section

in the HP-provided online user setup information that came with

your PC.

• Alternatively, select the correct display by using the procedures in

the operating system on your PC. Refer to your PC’s operating

system documentation for details.

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3 Troubleshooting Your PC

If Your PC Has a Hardware Problem

If Nothing is Displayed on the Screen

If nothing is displayed on the screen, but the PC starts and the

keyboard, disk drives, and other peripheral devices seem to operate

properly:

• Make sure that the display is plugged in and switched ON.

• Check that the brightness and contrast controls are properly set.

• Ensure that the display video cable is correctly connected.

• Switch off the display, and unplug it from the power outlet.

Disconnect the video cable and examine the video cable connector

pins. If the pins are bent, carefully straighten them.

• Check that the video upgrade is properly installed if you have one.

• Check that an accessory board doesn’t use the same I/O address as

the integrated video interface (03B0h to 03DFh). Refer to the

manual supplied with the accessory for further information.

• If the display works correctly during the Power-On-Self-Test

(POST), but goes blank when Windows starts, check that you have

enough memory for the video mode you have selected.

• If your screen’s refresh rate is set too high, the screen might be

blank. Check the refresh settings to ensure they are not too high.

Other Display Problems

If the display image is not aligned with the screen, use the display’s

controls to center the image (refer to the display manual for

instructions). If the screens generated by the applications do not

appear to be correct, check the application’s manual to find out which

video standard is required. Also check your display manual to find out

which refresh rate is required. Use Setup, or your operating system’s

procedures, to select the correct refresh rate

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3 Troubleshooting Your PC

If Your PC Has a Hardware Problem

If Your Mouse Does Not Work

• Ensure that the mouse is correctly connected.

• Ensure that the mouse driver supplied with the preloaded software

is installed correctly. (Choose a Logitech® mouse driver.)

• Clean the mouse ball and rollers as shown in the figure below (use a

non-residual contact cleaner).

Cleaning the mouse ball

Cleaning the mouse rollers

If Your Printer Does Not Work

• Make sure the printer’s power switch is ON.

• Verify that the power cord is plugged into the power outlet and the

printer.

• Verify that you have the correct cable for the printer. Make sure that

it is securely connected to the correct connector (port) on the PC

and printer.

• Check that the printer is online.

• Examine the paper feed mechanism for a paper jam.

• Make sure that the printer is configured correctly for the PC and for

the application.

a Ensure the PC’s port has been correctly configured using Setup.

b Make sure the printer is correctly set up in your operating

system’s configuration.

c Ensure the application program’s “print” menu has been correctly

set up. (Refer to the manual supplied with the application

software.)

• Check that the PC’s port is working properly by running another

peripheral connected to the port.

• If you receive an error message, refer to the printer’s manual for help.

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3 Troubleshooting Your PC

If Your PC Has a Hardware Problem

If the Flexible Disk Drive Does Not Work

• Ensure you are using a formatted diskette and it is inserted

correctly.

• Check you are using a diskette that is the right density.

• Check that your flexible disk drive is correctly configured in the

Setup Configuration menu.

• Check the option on the Setup Configuration menu which

enables or disables the on-board flexible disk controller.

• Clean the flexible disk drive using a diskette cleaning kit.

• Check that the flexible disk drive has been enabled in Setup.

• Flexible disk drive (refer to the Hardware Protection Submenu of

the Security Menu in the Setup Program)

• Boot on flexible disk drive (refer to the Start-up Center Submenu

of the Security Menu in the Setup Program)

• Write on flexible disk drives (refer to the Start-up Center

Submenu of the Security Menu in the Setup Program).

• Check that the disk power and data cables are correctly connected.

If the Hard Disk Does Not Work

• Check that the disk power and data cables are correctly connected

(refer to "Internal Connectors", on page 20).

• Check that the hard disk drive has been “enabled” (refer to the

Hardware Protection Submenu of the Security Menu in the Setup

Program). There is also an option in the Setup program that lets you

disable or enable boot on hard disk drive (refer to the Start-up

Center Submenu of the Security Menu in the Setup Program).

• Check that the hard disk drive has been detected (refer to the IDE

Devices Submenu of the Configuration Menu in the Setup Program).

• Check that the on-board Bus IDE is enabled if you are using the

integrated IDE controller (refer to the IDE Devices Submenu of the

Configuration Menu in the Setup Program).

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3 Troubleshooting Your PC

If Your PC Has a Hardware Problem

If the Hard Disk

Activity Light Does

Not Work

If the hard disk activity light does not flicker when the PC is accessing

the hard disk drive:

• Check that the control panel connector is firmly attached to the

system board.

• Check that the disk power and data cables are correctly connected.

NOTE

If you are using a hard disk drive with a controller board (a SCSI hard

disk, for example), the activity light does not flicker when the PC is

accessing the hard disk drive

If the CD-ROM Drive Has a Problem

WARNING

Be sure to disconnect the power cord and any telecommunication

cables from your computer before you remove the cover to check the

cable connections or jumper settings.

To avoid electric shock and harm to your eyes by laser light, do not

open the CD-ROM drive enclosure. The CD-ROM drive should be

serviced by qualified service personnel only. Do not attempt to make

any adjustment of the unit. This PC is a class 1 laser product.

No Sound from the CD-ROM Drive

If you are having problems with sound when playing a CD:

• Check that the volume control (if present) on the CD-ROM drive

front panel is not set to the minimum.

• Ensure that the disk in the CD-ROM drive is an audio disk and not a

Photo CD or data CD.

• If using headphones or external speakers, check that they are

properly connected.

• Check that the CD audio cable is correctly installed and is connected

to the system board.

CD-ROM Drive is Idle

If the CD-ROM drive does not appear to be working, try accessing the

disk by clicking on the CD-ROM drive icon or drive letter assigned to

the CD-ROM drive by your operating system.

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3 Troubleshooting Your PC

If Your PC Has a Hardware Problem

CD-ROM Drive Does Not Work

• Check that the cables have been properly connected.

• Check that a CD is inserted in the drive.

• Verify that the CD-ROM is declared as “CD” in the Setup program

(refer to the IDE Devices Submenu of the Configuration Menu in the

Setup Program).

• Verify that the Bus IDE Adapters item is set to Both in Setup

(refer to the IDE Devices Submenu of the Configuration Menu in the

Setup Program).

• If you intend to boot on CD-ROM, make sure that this option is

enabled in Setup (refer to the Start-up Center Submenu of the

Security Menu in the Setup Program).

• For further information refer to the CD-ROM documentation.

If an Accessory Board Does Not Work

Carry out the following checks:

• Ensure the board has been firmly installed in the accessory board

slot.

• Check that the accessory board has been correctly configured with

the ISA Configuration Utility if necessary.

• Ensure the board is not using memory, I/O addresses, an IRQ, or

DMA also used by the PC. Refer to "IRQs, DMAs, and I/O Addresses

Used by Your PC", on page 51. Refer to the board’s manual for further

details.

• Check that the PC has been configured correctly in Setup.

• If the problem persists, refer to HP support.

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3 Troubleshooting Your PC

If Your PC Has a Software Problem

If You Have Forgotten Your Password

❒ If you forget the User Password, but not the Administrator password,

carry out the following procedure:

1 Switch off the PC.

2 Restart the PC. If the keyboard is locked, enter the administrator

password.

3 Wait for F2=Setupto be displayed.

4 Press

to start Setup.

5 Enter the Administrator Password to access the Security/User

Password menu.

6 Move to the User Password field and set a new User Password. This

will replace the old password which you had forgotten.

7 Press

to save the new Password and exit Setup.

❒ If you forget both the User Password and the Administrator

Password:

1 Switch off the PC.

2 Remove the computer’s cover.

3 Set switch 7 on the system board switch block to CLOSED.

4 Switch on the PC and allow it to complete its startup routine.

The message “Passwords have been cleared, power-off

your PC and set switch 7 to open position before

restarting” will be displayed.

5 Switch off the computer.

6 Reset switch 7 to OPEN.

7 Replace the computer’s cover.

8 Switch on the PC and allow it to complete its startup routine.

9 After the Power-On Self-Test has completed, press

prompted to use Setup.

when

10 Set new User and System Administrator Passwords.

11 Press

to save the new passwords and exit Setup.

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3 Troubleshooting Your PC

If Your PC Has a Software Problem

If Your Application Software Does Not Work

If the PC reports the system is OK and the indicator light over the

power switch is illuminated, but some software won’t run:

• Refer to the operating system and application software manuals.

• If Windows does not run properly, refer to the Windows manual for

guidance.

If the Date and Time are Incorrect

The date and time can be incorrect for the following reasons:

• the time has changed for the seasons

• the PC has been unplugged from the power too long, and the battery

is discharged.

To change the date and time, use your operating system utilities or the

Setup program.

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3 Troubleshooting Your PC

If Your PC Has an Audio Problem

No Sound When

Running Any

Applications

First, check that the output volume is not set to zero. Use the volume

control on the front panel. Make sure the headphones are not

connected directly to the CD-ROM drive (see the connection

information in chapter 1).

Remember also that plugging the headphones into the front panel cuts

out sound to the internal speaker and to external speakers connected

to the audio Stereo Out jack.

When your PC starts up, the integrated audio interface may have no

IRQ or DMA settings. These settings are initialized by software upon

startup. Your system files may not have the necessary entries. Run the

Setup program to configure the IRQ and DMA settings.

Absence of sound can also be caused by a hardware conflict. Hardware

conflicts occur when two or more peripheral devices compete for the

same signal lines or channels. Conflicts between your audio interface

and another peripheral device might be due to the settings of the I/O

addresses, IRQ channel, or DMA channel. To resolve the conflict,

change the settings either of the audio interface or of any other ISA

accessory in your system.

No Output from the 8- This might be due to the DMA channel selected. If you hear no output

from both the 8-bit and 16-bit digitized sounds, this might be due to an

interrupt conflict. Use the HP Setup program or your operating

system’s audio control software to change the audio interface’s DMA

channel or IRQ setting.

bit or 16-bit Digitized

Sounds

The Volume is Too Low The computer has two output jacks, Stereo Out on the rear of the

computer and a headphones jack on the front panel, which provide the

same output signal. This is a low-distortion output that cannot drive

(without amplification) low-impedance devices such as speakers. If you

plug devices with a low-impedance (less than 32 ohms) into the Stereo

Out jack or the headphones jack, the volume will be low.

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3 Troubleshooting Your PC

If Your PC Has an Audio Problem

Audio Input from the Check that the microphone specifications meet the requirements of the

16-bit sound components. The microphone should be a 600-ohm

dynamic type.

MicrophoneisTooLow,

or No Audio At All

Humming Noise

If the power grounding of your audio components is inadequate, a

humming noise may be generated. This may happen if your PC is

connected to a hifi system. Plug all devices into adjacent power outlets

(outlets within 5 cm / 2 inches of each other), or use line filters.

Occasional Crackles

When Playing Back

Sounds

These crackles are usually the result of your PC being unable to transfer

audio samples within the required time. A solution is to use a lower

sampling rate. Recording and playing back at 22 kHz is less demanding

upon system resources than recording audio at 44 kHz.

The PC Hangs While

Recording

Uncompressed digital audio can eventually fill your hard disk. For

example, one minute of stereo sound recorded at a resolution of 44 kHz

will occupy about 10.5 MB. Before recording, check that there is enough

free space on your hard disk.

Data compression can reduce the space required. The A-law and µ-law

hardware compression used by the audio interface enables the

sampling of sound at a resolution of 16-bits, but it generates the same

quantity of data as an 8-bit sample.

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3 Troubleshooting Your PC

Changing the Battery

MS-DOS Games Give Many games require a large amount of base memory and may not

execute if many drivers or TSR (Terminate and Stay Resident)

programs are installed. You may solve this problem by loading device

drivers and TSRs into high memory. Refer to your MS-DOS manual for

details of how to do this.

“Not enough memory”

Errors

Changing the Battery

WARNING

There is a danger of explosion if the battery is incorrectly installed. For

your safety, never attempt to recharge, disassemble, or burn the old

battery. Replace the battery only with the same or equivalent type

recommended by the manufacturer. The battery in this PC is a lithium

battery which does not contain heavy metals, nevertheless, in order to

protect the environment, do not dispose of batteries in household

waste. Please return used batteries to the shop from which you bought

them, or to the dealer from whom you purchased your PC, or to HP, so

that they can either be recycled or disposed of in an environmentally

sound way. Returned used batteries will be accepted free of charge.

You should order replacement battery HP 1420-0356 from your local

Sales and Service office, or the equivalent “CR2032”, which is available

from most local stores.

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3 Troubleshooting Your PC

Changing the Battery

After removing the computer’s cover and the air flow guide:

1 Remove the old battery by sliding it from under the retaining clip

(note the position of the cross).

2 Place the new battery in the battery holder, with the cross in the

same position as the old battery, and ensure that it is properly

seated. Ensure that the clip is in place and holds the battery firmly.

You can also install an external battery (HP part number 1420-0513),

which you can order from your authorized reseller. Install the external

battery as follows:

1 After removing the computer’s cover, connect the external battery

cable to the battery connector on the system board.

2 Mount the external battery on the chasis near the fan, using the self-

adhesive strip supplied.

After installing either a replacement or an external battery, replace the

computer’s cover and run the Setup program to reconfigure the

computer.

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3 Troubleshooting Your PC

Technical Information Needed for Troubleshooting

System Board Switches

O P E N

Switch Switch function:

1 - 5

Processor speed, see next table

Clear setup configuration:

Open = Normal operation (default)

Closed = Clear CMOS

Clear Passwords:

Open = Normal operation (default)

Closed = Clear User and Administrator passwords

Keyboard power-on:

Open = disabled

Closed = enabled (default)

9-10

Reserved for test.

Set to Open for normal operation (default setting)

Processor

Bus

Switch1 Switch 2

Switch 3 Switch 4 Switch 5

Frequency Frequency

180 MHz

200 MHz

233 MHz

266 MHz

60 MHz

66 MHz

Closed

Open

Closed

Open

Closed

Open

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3 Troubleshooting Your PC

Technical Information Needed for Troubleshooting

Power Consumption

All measurements are in watts (rms).

Consumption at 115V / 60Hz

Consumption at 230V / 50Hz

180 MHz

1.3

200 MHz

1.3

180 MHz

1.4

200 MHz

1.5

Off

Windows NT¹with

HDD Accessories

55.2

55.5

54.5

54.6

1. No sleep mode, suspend mode or any APM available under Windows NT.

NOTE

When the PC is turned off with the power button on the front panel, the

power consumption falls below 5 Watts, but is not zero. The special

on/off method used by this PC considerably extends the lifetime of the

power supply. To reach zero power consumption in “off” mode, either

unplug the PC from the power outlet or use a power block with a switch.

Typical Power Consumption/Availability for ISA Accessory Slots

+5 V

+12 V

-5 V

4.5A limit per slot (limited by system board)

1.5A limit per slot (limited by system board)

0.1A total power limit (limited by power supply)

0.3A total power limit (limited by power supply)

-12 V

Typical Power Consumption/Availability for PCI Accessory Slots

+5 V

+12 V

-12 V

4.5A maximum per slot

0.5A maximum per slot

0.1A maximum per slot

There is a maximum per-slot limit of 25 W between all supply rails.

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3 Troubleshooting Your PC

Technical Information Needed for Troubleshooting

IRQs, DMAs, and I/O Addresses Used by Your PC

IRQs used by PC

IRQ0

IRQ1

system timer

keyboard

The IRQ, DMA, and I/O address

mappings shown here are for a

PC with a basic configuration.

The resources used by your PC

may vary, depending upon

which accessory boards are

bundled with the PC.

IRQ2

system cascade

IRQ3

free if not used for serial port 2

IRQ4

IRQ5

IRQ6

IRQ7

IRQ8

IRQ9

IRQ10

IRQ11

IRQ12

IRQ13

IRQ14

IRQ15

free if not used for serial port 1

free if not used for parallel port 2

flexible disk drive controller

free if not used for parallel port 1

real-time clock

available for PCI devices, if not used by ISA board

mouse

co-processor

integrated IDE hard disk drive controller

free if not used by second IDE controller

DMAs used by PC

DMA 0

DMA 1

DMA 2

DMA 3

DMA 4

DMA 5

DMA 6

DMA 7

free

free if not used for parallel port in Setup

flexible disk drive controller

free if not used for parallel port in Setup

used to cascade DMA channels 0-3

free

I/O Addresses used by PC

2Eh - 2Fh, integrated I/O controller

96h - 97h, “Little Ben”

E0h - E7h, HP reserved

170h - 177h, 376h IDE secondary channel

1F0h - 1F7h, 3F6h IDE primary channel

278h - 27Fh parallel port 2

2E8h - 2EFh serial port 4

2F8h - 2FFh serial port 2

378h - 37Fh parallel port 1

3B0h - 3DFh integrated video graphics controller

3E8h - 3EFh serial port 3

3F0h - 3F5h, 3F7h integrated flexible disk controller

3F8h - 3FFh serial port 1

496h - 497h HP reserved

678h - 67Dh parallel port if ECP mode is selected

778h - 77Dh parallel port if ECP mode is selected

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3 Troubleshooting Your PC

The HP Summary Screen and Setup Program

This section introduces the HP Summary Screen and the HP Setup

program. You can use the Summary Screen and the Setup program to

configure your PC and solve configuration problems with your PC

HP Summary Screen

Check your PC’s configuration when you first use the PC and each time

after you install, remove, or upgrade accessories. To check the

configuration:

1 Turn on the display and then the PC. If the PC is already turned on,

save your data and exit all programs, then restart the PC. Consult

your operating system documentation for any special instructions

concerning turning off and then restarting your PC.

2 While the Vectra logo appears on your display, press

take you to the HP Summary Screen. (To go immediately into the

Setup program, and bypass the Summary Screen, press instead

of ). The Summary Screen will appear for only a short time. To

. This will

retain the screen indefinitely (until you decide to leave it), press

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3 Troubleshooting Your PC

The HP Summary Screen and Setup Program

When you press

, the HP Summary Screen, similar to the

following one, will appear:

BIOS Version

CPU Date Code

System RAM

Bank A

: GZ.xx.xx

: N/A

PC Serial Number

: FR54011111

: 16 MB

: 8 MB (EDO)

: None

COM1

: 3F8H (Serial A)

: 2F8H (Serial B)

: None

COM2

Bank B

COM3

Bank C

: None

COM4

: None

Video RAM

System Cache

Video Device

1st IDE Device

2nd IDE Device

3rd IDE Device

4th IDE Device

ISA PnP

: 1 MB

LPT1

: 378H

: None

LPT2

: None

:Matrox

: HDD 848 MB

: None

LPT3

: None

Flexible Disk A

Flexible Disk B

Display type

: 1.44 MB

: None

: Not Available

: None

: Not Installed

PCI Slot #1

PCI Slot #2

PCI Slot #3

PCI Slot #4

: Not Installed

ISA PnP

: Not Installed

ISA PnP

<F1> to continue, <F2> to run Setup, <F10>to power off, <F5> to retain

This screen gives you a summary of the current configuration

settings of your PC.

Using the HP Setup Program

1 Turn on the display and then the PC. If the PC is already turned on,

save your data and exit all programs, then restart the PC. Consult

your operating system documentation for any special instructions

concerning turning off and then restarting your PC.

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3 Troubleshooting Your PC

The HP Summary Screen and Setup Program

2 Press

F2=Setupappears for a short period, during the POST (Power-On-

Self-Test). If you fail to press in time and the start-up process

continues, you will need to restart your PC to go through the POST

again so you can press

while F2=Setup is displayed at the bottom of the screen.

3 A display of the PC’s Setup program will appear, similar to the one

below. Note that “Main” is initially highlighted.

P h o e n i x B I O S S e t u p — C o p y r i g h t 1 9 8 5 - 9 5 P h o e n i x T e c h n o l o g i e s L t d .

C o p y r i g h t 1 9 9 5 H e w l e t t - P a c k a r d R e v . G Z . x x . x x

Main

Configuration

Security

Power

Exit

Item-Specific Help

Running Windows 95 [No]

If you are not running Windows

95, the BIOS setup program

will offer you some of the

Windows 95 features and

optimize the use of hardware

resources.

System Time

System Date

[13:06:48]

[11/16/1995]

Key click

[On]

Key auto-repeat speed

[21.8 per Second]

Delay before auto-repeat [0.5 Second]

Numlock at POWER-ON [On]

F1 Help

ESC Exit

Select Item

F7/F8 Change Values

F9 Setup Defaults

Select Menu

Enter Select > Sub-Menu

F10 Previous Values

NOTE

In addition to the Exit menu, you can also use the

key to save your

settings and exit the Setup program.

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3 Troubleshooting Your PC

The HP Summary Screen and Setup Program

You move through the Setup program by using the following keys:

• The

arrows,

and

keys can be

used to select fields in the current menu.

• The key moves to the previous page and the

key moves to

the next page in a scrollable menu.

Home

• The

key moves to the top item, and the

key moves to the

bottom item, of the current menu.

• Within a field

next higher value.

selects the next lower value and selects the

•

displays a sub-menu for menu items marked with a solid

right arrow .

•

allows you to exit from a sub-menu.

• The

and

arrows select menus from the menu bar.

•

loads factory-installed default values.

restores previous values from CMOS.

displays the general help screen.

exits from the general help screen.

• Use the

key to save your settings and exit Setup.

or arrow keys while you are on a main menu

Pressing the

screen, will take you to the next menu option. If, however, you are on a

sub-menu screen and you press these arrows, you will stay on that

screen.

Use the

and

arrow keys to scroll through the items on the

general help screen.

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3 Troubleshooting Your PC

The HP Summary Screen and Setup Program

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Hewlett Packard Support and

Information Services

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4 Hewlett Packard Support and Information Services

Your HP Authorized Reseller

HP Authorized Resellers have been trained on HP Vectra equipment

and are familiar with its configuration and environment. Authorized

Resellers can also answer questions regarding non-HP hardware,

software and systems as well as answer queries about usage not

intended for, or not commonly used with the HP Vectra.

HP SupportPack

HP’s three-year SupportPack is available from your local reseller. It

must be purchased within 30 days of purchasing your HP Vectra. The

concept of SupportPack is simple. It allows you to extend your one-

year on-site hardware warranty to a three-year on-site hardware

warranty, offering next day on-site response.

HP Support Assistant CD-ROM

HP Support Assistant is a yearly subscription service on CD-ROM. Each

CD-ROM contains information about Vectra PCs as well as other HP

computing products. The types of information you can find include:

• Product manuals, service and technical reference manuals

• Troubleshooting, installation and configuration information

• Drivers and utilities.

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4 Hewlett Packard Support and Information Services

Hewlett-Packard Information Services

Subscriptions to HP Support Assistant can be obtained with an order

form which is available from the HP FIRST Faxback system. Request

document number 9025 (US and Asia Pacific) or 19025 (Europe).

Subscriptions can also be obtained by contacting the following

numbers:

Region

Phone Number

+65 740-4477

Fax Number

+65 740-4499

Asia-Pacific

Europe

Latin America

US/Canada

+31 (55) 384279

+1 (317) 364-8882

1 (800) 457-1762

+31 (55) 434455

+1 (317) 364-8888

Hewlett-Packard Information Services

Hewlett Packard Electronic Information Services are available 24 hours

per day, 7 days per week.

HP Forum on CompuServe

The HP Systems Forum on CompuServe is an on-line service,

accessible via modem. This service provides information about your HP

PC, and allows you to communicate with other HP users through an

on-line user forum. HP users share their knowledge and experience

with you.

You can also download the latest versions of drivers, BIOS and software

utilities for HP Vectra PCs.

As a preferred Hewlett Packard customer, you are invited to join

CompuServe at no initial charge.

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4 Hewlett Packard Support and Information Services

Hewlett-Packard Information Services

For the United States and the United Kingdom, call the number shown

below and ask for representative 51. For all other locations, first call

the worldwide number to obtain the number of your local sales office,

then call your local sales office and ask for representative 51.

Country

Local Call / Freephone Number

Direct Number

United States

1 (800) 848-8199

+1 (614) 529-1349

+44 (1272) 760680

+1 (614) 529-1349

United Kingdom (0800) 289378

Worldwide

—

CompuServe will send you a free introductory membership

immediately, including information on how to access CompuServe.

If you use the WinCIM graphical interface, choose GO from the Services

menu or click on the GOicon on the Ribbon. In the GO...dialog box,

type HPand then click on the OKbutton.

If you use a command-driven interface, at the CompuServe !prompt,

type GO HP.

HP Forum on America Online

The HP Forum on America Online is an electronic information and

communication service which can be accessed via modem.

To access the HP Forum, in the keyword search menu, type HP.

This will load the HP Home Page directly onto your screen.

In the HP Forum you can ask and answer questions about HP products

and you can also download drivers, software application notes, or

utilities for HP products.

Membership information can be obtained by calling 1(800) 827-6364,

giving the preferred customer number 1118.

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4 Hewlett Packard Support and Information Services

Hewlett-Packard Information Services

HP BBS Library

The HP electronic bulletin board library service contains the latest

versions of drivers, BIOS, and utilities, which you can download to your

PC using a modem. Support documentation is also available.

Country

Number

Baud Rate

United States

+1 (208) 344-1691

300, 1200, 2400, 4800, 9600, 14400

United Kingdom +44 (1344) 3600880 up to 14400

Worldwide +1 (208) 344-1691 300, 1200, 2400, 4800, 9600, 14400

Set your modem for no parity, 8 data bits, and 1 stop bit (N, 8, 1).

Internet—FTP Library Service

Hewlett-Packard provides a library service which offers the latest

versions of drivers, BIOS and utilities and other information about HP

products. This library service is available if you have FTP access to the

Internet, whatever your location.

Alias

ftp-boi.external.hp.com

anonymous

Name

Password

Enter your E-mail address

Access HP World Wide Web Site

Access HP, HP’s World Wide Web site gives you access to information

about HP, its products, including product data sheets, service and

support information, electronic newsletters and technical tips. You can

also download the latest versions of drivers, BIOS and software

utilities.

World-Wide Web URL

http://www.hp.com

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4 Hewlett Packard Support and Information Services

Hewlett-Packard Information Services

HP FAXback on Demand—HP FIRST

HP FIRST is a service where you can select documents, support and

technical information, data sheets and pre-sales information, which are

then faxed to you. To access this service, you can use a touch-tone

phone and have the fax sent to the fax machine of your choice, or use

the handset on your fax machine and dial one of the numbers given

below:

Country/Region

Number

Access Method

Phone or fax

United States/Canada

U.K.

1 (800) 333-1917

(0800) 960271

Phone or fax

Fax

Australia

+61 (3) 9272-2627

+ 65 291-7951

Singapore

Hong Kong

New Zealand

Europe

+ 852 2506-2422

+ 64 (9) 356-6642

+ 31 (20) 681-5792

+ 1 (208) 344-4809

Worldwide

A complete description of Hewlett-Packard electronic services is

provided in document #9020.

HP Audio Tips (USA only) HP Automated Support Directory

HP Audio Tips is an automated system containing recordings which can

direct you to Hewlett Packard support services. Live support is not

available through this service.

Dial 1 (800) 333-1917 and press 3, to access HP Audio Tips.

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4 Hewlett Packard Support and Information Services

Hewlett-Packard Information Services

Ordering Drivers and BIOS on Diskette

You can order diskettes from HP, with the latest versions of drivers,

BIOS and software utilities. The diskettes will be delivered by mail.

Information for ordering diskettes is set out in the table below:

North and Latin America

Europe

Phone +1 (970) 339 7009

Monday - Saturday

24 hours per day

Phone +44 (1429) 865511

Monday - Friday

8.30 a.m. - 6.00 p.m.

Central European Time

Fax +1 (970) 330 7655

Fax +44 (1429) 866000

Mail

US Driver Fulfillment for

Hewlett-Packard

PO Box 1754, Greeley,

Colorado 80632

USA

European Fulfillment for

Hewlett-Packard

c/o StarPak International, Ltd.,

Hartlepool, Cleveland,TS25 2YP

United Kingdom

Australia

Asia - Pacific

Phone + 61 (2) 565 6099

Monday - Friday

Phone + 65 740 4477

Monday - Friday

8.30 a.m. - 5.30 p.m.

Australian Eastern Time

8.30 a.m. - 5.30 p.m.

Singapore Time

Fax + 61 (2) 519 5631

Fax + 65 740 4499

Mail

Fulfill: Plus Pty Ltd.,

Private Bag 75,

Alexandria NSW

Australia 2015

Fulfill: Plus Pte Ltd.,

No 51, Ubi Ave. 3,

Singapore 1440

English 63

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cobra-m4.fb4 Page 64 Wednesday, May 15, 1996 3:33 PM

4 Hewlett Packard Support and Information Services

HP Support Services

Hewlett-Packard provides a three year hardware warranty which

includes on-site service during the first year after purchase, and a

return service during the second and third years after purchase.

HP telephone support for your Vectra PC is available during the first

year of your hardware warranty. This service will also provide technical

assistance with the basic configuration and setup of your Vectra PC and

for the pre-loaded operating system.

WARNING

The HP telephone support service does NOT provide free telephone

support for PCs configured as network servers. If you do configure

your PC as a network server, you are advised to contact your HP

reseller to purchase a network phone-in support contract, which will

provide you with a fee-based telephone support service.

64 English

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4 Hewlett Packard Support and Information Services

Hewlett-Packard Telephone Support

HP North American

Customer Support

Center

Assistance from the HP North American Customer Support Center is

available during normal business hours.

The number is: +1 (970) 635-1000

HP European Customer Assistance from the HP European Customer Support Center is available

in English, Monday to Friday, 8:30 am to 6:00 pm Central European

time, except Wednesday when the hours are 8.30 am to 4:00 pm.

Support Center

The number is: +31 (20) 581-3330

Other Regions

Contact your reseller who will be able to help you, or direct you to the

appropriate HP telephone support service.

Lifeline Telephone Support (U.S. Only)

Lifeline is a fee-based telephone support program for Vectra PCs

available after the one-year telephone support provided as part of the

hardware warranty has expired.

In the US please call the appropriate number listed below.

Number

Method of Payment

Charge Type

1 (900) 555-1500

1 (800) 999-1148

Charged to phone bill

Charged to credit card

per minute rate

Flat fee

English 65

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4 Hewlett Packard Support and Information Services

HP Network Phone-in Support Service (NPS)

The HP Network Phone-in Support Service (NPS) provides fast access

to HP experts in networked Multivendor environments. It can help you:

• resolve complex network problems

• leverage HP’s alliances with leading Network Operating Systems and

Network manufacturers

• support your HP and non-HP products with a single telephone call.

To obtain an HP NPS contract, contact your HP authorized reseller, or

if you are in the US call (800) 437-9140.

Hewlett-Packard Marketing Headquarters

Should you wish to contact Hewlett-Packard, check your local

telephone directory for the HP Sales and Service Office near you. If you

cannot find a convenient HP office, you can write to one of the major

HP Sales and Service Offices or one of the Worldwide Marketing

Headquarters listed here.

ASIA

LATIN AMERICA

USA

Far East Sales Region Hdqtrs

Hewlett-Packard Asia Ltd.

22/F Peregrine Tower

Lipp Centre

89 Queensway, Central

Hong Kong

Hewlett-Packard Latin Am.

Hdqtrs

Monte Pelvoux 111

Lomas de Chapultepec

11000 Mexico D.F.

Intercon Operations Hdqtrs

Hewlett-Packard Company

3495 Deer Creek Road

P.O. Box 10495

Palo Alto, CA 94303-0896

USA

EUROPE

MIDDLE EAST / AFRICA

Middle East / Central Africa

Sales Hdqtrs

Hewlett-Packard S.A.

Rue de Veyrot 39

CANADA

European Operations Hdqtrs

Hewlett-Packard S.A.

150, route du Nant-d’Avril

P.O. Box 1217

Meyrin 2/Geneva

Switzerland

Hewlett-Packard Ltd.

6877 Goreway Drive

Mississauga

Ontario L4V 1M8

Canada

CH-1217 Meyrin 1/Geneva

Switzerland

66 English

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glossary.fb4 Page 67 Wednesday, May 15, 1996 3:34 PM

Glossary

adapter An accessory board, that

connects to the system board via an

accessory board slot.

device driver Software that enables

the computer to interface with a

specific peripheral, such as a printer

or display.

BBS Bulletin Board System. A

computer that uses a modem and

software to serve as an information

EPA energy star program A

standard for power management

source for other computers equipped which requires automatic power-

with a modem. Hewlett-Packard has a down to less than 30 W.

BBS that can be reached at +1 (408)

553-3500.

expansion slot A slot inside the

computer, connected to the system

board, that can be used for accessory

boards.

BIOS Basic Input-Output System.

Software that provides an interface

between the computer hardware and

the operating system.

extended memory Memory which

can be addressed by the processor in

the area of memory above the first

1 MB.

bus An electrical connection over

which information is transported.

cache A block of high-speed memory HP Utilities Software provided by

used for the temporary storage of

data.

Hewlett-Packard to perform certain

tasks, for example, changing the date

and time.

CD-ROM Compact Disc Read Only

Memory. A mass storage device that

uses compact disc technology. CDs

can store data, but most cannot be

written to.

IDE Integrated Device Electronics.

An interface standard for

communications between the

computer and a hard disk or CD-ROM.

CMOS memory An area of your

computer’s memory whose contents

are preserved when you turn off the

computer. CMOS memory stores

IRQ Interrupt Request. A signal,

which, when received by the

processor, halts the current process

and allows a different task to be

information that must be maintained, undertaken.

such as your computer’s

configuration.

jumper An electrically-conductive

part that is used to connect two or

more points on a circuit board.

Commonly used to select

controller A device that enables

another device (such as a hard disk)

to communicate with the computer.

configuration options.

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glossary.fb4 Page 68 Wednesday, May 15, 1996 3:34 PM

Glossary

mass storage Any device used to

store large amounts of data. Usually

refers to hard disks and tape backup

units.

ROM Read-Only Memory. Computer

memory used to store parts of the

computer’s operating system

permanently. ROM chips can contain

instructions and data.

memory modules Miniature boards

containing memory chips. Used for

increasing the amount of memory

available in the computer.

SCSI Small Computer System

Interface. A high-speed data bus used

for connecting hard disks, tape drives,

and other accessories to your

computer.

multimedia Combining static media

(such as text and pictures) with

dynamic data (such as sound, video,

and animation) on the same system.

SCSI chain Devices connected on a

single SCSI bus.

network server mode A security

feature that prevents unauthorized

use of an input device (like a

keyboard or mouse) while your

computer is running as an unattended

network server.

Setup program Used to inform the

computer about its configuration, for

example the amount of memory

installed. The setup program is stored

in ROM on the system board.

shadow RAM A method of

pixel Picture element. The smallest

addressable spot on the screen.

relocating the system and/or video

BIOS from slower ROM chips to faster

RAM to improve system performance.

POST Power-On-Self-Test. A series

of tests your computer performs

when you switch the computer on.

SIMM Single In-line Memory

Module. A small board containing

several RAM chips.

RAM Random Access Memory. This

memory is used to hold programs and

data temporarily.

terminator A resistor at the end of a

SCSI cable that prevents the signal

from reflecting back along the cable.

resolution A measure of the visible

detail on a screen or printout. Screen

resolution is measured in ‘pixels

across’ by ‘pixels down’ by ‘number of

colors’. Printer resolution is measured

in dpi (dots-per-inch).

video controller A chip or

expansion card which converts

signals in the computer into

displayable signals.

video RAM Memory that enables or

speeds up drawing to the screen or

increases resolution or color options.

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Index

main memory, 15

memory, 15

installing

accessories, 11–??

accessory boards, 26

CD-ROM drive, 24

flexible disk drive, 24

IDE drives, 22

mass storage devices, 19

printer, 3

processor upgrade, 29

tape drive, 24

Installing memory, 15

Interrupt Request Channels

used by the PC, 51

accessories

installing, 11–??

accessory board

installing, 26

problems, 42

disconnecting from power, iv

display

connecting, 3

DMA Channels

used by the PC, 51

drivers

Accessory boards, configuring in Win-

dows 3.11, 26

air flow guide, 14

America Online

HP Forum, 60

obtaining via FTP, 61

obtaining via HP BBS, 61

obtaining via World Wide Web, 61

ordering by mail, 63

audio

connectors, 4

problems, 45

error message, 35

BBS library

flexible disk drive

installing, 24

problems, 40

FTP access to HP, 61

access numbers, 61

BIOS

jumper location, 49

obtaining via FTP, 61

obtaining via HP BBS, 61

obtaining via World Wide Web, 61

ordering by mail, 63

updating video BIOS, 18

keyboard

connecting, 3

glossary, 67

keyboard, problems, 37

hard disk

problems, 40

LINE IN jack

cables

keyboard, 3

location of connector, 4

LINE OUT jack

location of connector, 4

headphones jack

location of connector, 4

Hewlett-Packard

CD-ROM drive

installing, 24

CD-ROM drive, does not work, 41

Changing the battery, 47

CompuServe

free introductory membership, 59

HP forum, 59

connecting

BBS library, 61

FTP access, 61

mass storage devices

connectors, 19

installing, 19

Memory

information services, 59

marketing headquarters, 66

support and information services, 57

World Wide Web access, 61

HP Forum

installing, 15

memory

installing main memory, 15

microphone

location of connector, 4

MIDI

display, 3

keyboard, 3

on America Online, 60

on CompuServe, 59

power cables, 5

connectors

audio, 4

headphones, 4

microphone, 4

MIDI, 4

printer, 3

cover

I/O addresses

used by the PC, 51

IDE drives, 19

installing, 22

replacing, 22

information services, 59

Installing

connector, 4

mouse

problems, 39

replacing, 13

cover, removing, 13

network

telephone support, 66

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Index

information services, 57

Network Phone-in Support, 66

Support Assistant

ordering information, 58

switch location, 49

System board, 49

system board, 49

jumper location, 49

parallel port

location, 3

password

setting, 7

starting, 6

stopping, 6

PC, unpacking, 2

power

switch location, 49

System board, switches, 49

disconnecting from, iv

power cables, connecting, 5

printer

connector, 3

installing, 3

problems, 39

problems

tape drive, installing, 24

telephone support

for networks, 66

out of warranty, 65

under warranty, 65

tools required for installation, 2

troubleshooting, 31

with accessory board, 42

with software, 43

with the audio interface, 45

with the flexible disk drive, 40

with the hard disk, 40

with the printer, 39

processor upgrade

installing, 29

unpacking the PC, 2

URL

for HP World Wide Web site, 61

video board

flash BIOS, 18

removing the cover, 13

replacing

IDE drives, 22

Replacing cover, 13

World Wide Web

access to HP, 61

serial port

location, 3

setting

passwords, 7

Setup program, 52

SETUP, can’t change values, 34

software

problems, 43

starting

PC, 6

Starting and Stopping Your PC, 6

stopping

PC, 6

support

by telephone, 65

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Regulatory Information and Warranty

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Regulatory Information

DECLARATION OF CONFORMITY

according to ISO/IEC Guide 22 and EN 45014

Manufacturer’s Name and Address:

HEWLETT-PACKARD

Boulevard Steve Biko

38090 Villefontaine

FRANCE

Declares that the product:

Product Name: Personal Computer

Model Number: HP Vectra VA 6/xxx MT

Conforms to the following Product Specifications:

SAFETY: International: IEC 950: 1991+A1+A2 +A3

Europe:

EN 60950: 1992+A1+A2

EN 60825-1994

EMC

International: CISPR 22: 1993 Class B

Europe: EN 55022: 1994 Class B

EN 50082-1: 1992

IEC 555-2:1982 + A1:1985 / EN 60555-2:1987

IEC 1000-3-3:1994 / EN 61000-3-3:1995

IEC 801-2: 1992 / prEN 55024-2: 1992 - 4 kV CD, 8 kV AD

IEC 801-3: 1984 / prEN 55024-3: 1991 - 3 V/m

IEC 801-4: 1988 / prEN 55024-4: 1992 - 0.5 kV Signal Lines,

1 kV Power Lines

Supplementary information: The product herewith complies with the requirements of the EMC Directive

89/336/EEC amended by the directive 93/68/EEC, of the Low Voltage Directive 73/23/EEC, and carries the

CE marking accordingly.

Grenoble

Jean-Marc JULIA

July 1996

Product Quality Manager

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bckmttr.fb4 Page 73 Wednesday, May 15, 1996 3:35 PM

FCC (for USA only)

Federal Communications Commission Radio Frequency Interference Statement

Warning:

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part

15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in

a residential installation. This equipment generates and uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the instructions, may cause harmful interference to radio

communications. However, there is no guarantee that interference will not occur in a particular installation. If

this equipment does cause harmful interference to radio or television reception, which can be determined by

turning the equipment off and on, the user is encouraged to correct the interference by one or more of the

following measures:

• reorient or relocate the receiving antenna

• increase the separation between the equipment and the receiver

• connect the equipment into an outlet on a circuit different from that to which the receiver is connected

• consult the dealer or an experienced radio/TV technician for help.

Hewlett-Packard’s system certification tests were conducted with HP-supported peripheral devices and HP

shielded cables, such as those you receive with your system. Changes or modifications not expressly approved

by Hewlett-Packard could void the user’s authority to operate the equipment.

Notice for Canada

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment

Regulations.

Cet appareil numérique de la Class B respecte toutes les exigences du Règlement sur le matériel brouilleur du

Canada.

Safety Warning for the USA and Canada

If the power cord is not supplied with the computer, select the proper power cord according to your local

national electric code.

USA: use a UL listed type SVT or SJT detachable power cord.

Canada: use a CSA certified detachable power cord.

For your safety, never remove the PC’s cover without first removing the power cord and any connection to a

telecommunication network. Always replace the cover before switching on again.

Si le cordon secteur n’est pas livré avec votre ordinateur, utiliser un cordon secteur en accord avec votre code

electrique national.

USA: utiliser un cordon secteur “UL listed”‚ de type SVT ou SJT.

Canada: utiliser un cordon secteur certifié CSA.

Pour votre sécurité, ne jamais retirez le capot de l’ordinateur sans avoir préalablement débranché le cordon

secteur et toute connection à un réseau de télecommunication. N’oubliez pas de replacer le capot avant de

rebrancher le cordon secteur.

Changing a battery

There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge,

disassemble or burn the old battery. Replace the battery only with the same or equivalent type recommended by

the manufacturer.The battery in this PC is a lithium battery which does not contain heavy metals, nevertheless,

in order to protect the environment, do not dispose of batteries in household waste. Please return used batteries

to the shop from which you bought them, to the dealer from whom you purchased the PC, or to Hewlett

Packard, so that they can either be recycled or disposed of in an environmentally sound way. Returned used

batteries will be accepted free of charge.

Bij dit apparaat zijn batterijen geleverd. Wanneer deze leeg zijn, moet U ze niet weggooien maar inleveren als

KCA.

Changement de la pile

Il y a danger d’explosion lorsque la pile n’est pas installé correctement. Pour votre sécurité, ne jamais essayer de

recharger, de démonter ou de brûler l’ancienne pile. Remplacer uniquement avec une batterie du même type ou

d’un type équivalent recommandé par HP. La pile dans cet ordinateur est une pile au lithium qui ne contient pas

de métaux lourds, néanmoins, afin de protéger l’environnement, il ne faut pas jeter les piles dans les ordures

ménagères. Il faut les rendre au magasin ou vous les avez achetées, au revendeur où vous avez acheté

l’ordinateur, ou à Hewlett Packard, pour qu’elles soient recyclées ou stockées de manière qui ne nuit pas à

l’environnement. Les piles usées seront acceptées gratuitement.

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bckmttr.fb4 Page 74 Wednesday, May 15, 1996 3:35 PM

Notice for the United Kingdom

The HP Vectra PC is approved under approval number NS/G/1234/J/100003 for indirect connection to Public

Telecommunication Systems within the United Kingdom.

Noise Declaration for Germany

Lärmangabe nach Maschinenlärmverordnung - 3 GSGV (Deutschland)

LpA < 70 db am Arbeitsplatz normaler Betrieb nach EN27779: 11.92.

Notice for Japan

Notice for Korea

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bckmttr.fb4 Page 75 Wednesday, May 15, 1996 3:35 PM

HP Hardware Warranty

Important: This is your hardware product warranty statement. Read it carefully.

Warranty terms may be different in your country. If so, your Authorized HP Dealer or

Hewlett-Packard Sales and Service Office can give you details.

Three Year Limited Hardware Warranty

Hewlett-Packard (HP) warrants this hardware product against defects in materials and workmanship for a

period of three years from receipt by the original end-user purchaser.

The three year warranty includes on-site service during the first year of use, and return service provided by an

HP Service Center or a participating Authorized HP Personal Computer Dealer Repair Center, during the second

and third years of use.

If HP receives notice of above defined defects during the warranty period, HP will either, at its option, repair or

replace products which prove to be defective.

Should HP be unable to repair or replace the product within a reasonable amount of time, the customer’s

alternate exclusive remedy shall be a refund of the purchase price upon return of the product.

Limitation of Warranty

The above warranty shall not apply to defects resulting from: misuse; unauthorized modification; operation or

storage outside the environmental specifications for the product; in-transit damage; improper maintenance; or

defects resulting from use of non-HP software, accessories, media, supplies, consumables, or such items not

designed for use with the product.

HP makes no other express warranty, whether written or oral, with respect to this product.

Any implied warranty of merchantability or fitness is limited to the three-year duration of this written warranty.

Some states or provinces do not allow limitations on how long an implied warranty lasts, so the above limitation

or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state,

or province to province.

Limitation of Liability and Remedies

The remedies provided above are the customer’s sole and exclusive remedies.

In no event shall HP be liable for any direct, indirect, special, incidental, or consequential damages, whether

based on warranty, contract, tort, or any other legal theory.

The foregoing limitation of liability shall not apply in the event that any HP product sold hereunder is

determined by a court of competent jurisdiction to be defective and to have directly caused bodily injury, death,

or property damage; provided, that in no event shall HP’s liability for property damage exceed the greater of

$50,000 or the purchase price of the specific product that caused such damage.

Some states or provinces do not allow the exclusion or limitation of incidental or consequential

damages–including lost profit–so the above limitation or exclusion may not apply to you.

Obtaining On-Site Warranty Service

To obtain on-site warranty service, the customer must contact an HP Sales and Service Office (in the US, call

the HP Customer Support Center at (303) 635-1000) or a participating Authorized HP Personal Computer

Dealer Repair Center and arrange for on-site repair of the product. The customer must be prepared to supply

proof of the purchase date.

This warranty is extended worldwide to products purchased from HP or an Authorized HP Personal Computer

Dealer which are reshipped by the original purchaser either for use by the original purchaser or provided as an

incidental part of systems integrated by the original purchaser. Service is provided in the same manner as if the

product was purchased in the country of use and can only be provided in countries where the product is

designed to operate. If the product is not normally sold by HP in the country of use, it must be returned to the

country of purchase for service.

The system processor unit, keyboard, mouse, and Hewlett-Packard accessories inside the system processor

unit–such as video adapters, mass storage devices, and interface controllers–are covered by this warranty.

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Customer-replaceable components–such as the keyboard or mouse–may be serviced through expedited part

shipment. In this event, HP will prepay shipping charges, duty, and taxes; provide telephone assistance on

replacement of the component; and pay shipping charges, duty, and taxes for any part that HP asks to be

returned.

HP products external to the system processor unit–such as external storage subsystems, displays, printers, and

other peripherals–are covered by the applicable warranties for those products; HP software is covered by the

HP Software Product Limited Warranty.

On-site visits caused by non-Hewlett-Packard products–whether internal or external to the system processor

unit–are subject to standard per-incident travel and labor charges.

On-site service for this product is restricted or unavailable in certain locations. In HP Excluded Travel

Areas–areas where geographical obstacles, undeveloped roads, or unsuitable public transportation prohibit

routine travel–service is provided on a negotiated basis at extra charge.

Response time for HP on-site service in an HP Service Travel Area is normally next business day (excluding HP

holidays) for HP Travel Zones 1-3 (generally 100 miles or 160 Km from the HP office). Response time is second

business day for Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles, 480 Km); and

negotiated beyond Zone 6. Worldwide Customer Support Travel information is available from any HP Sales and

Service Office.

Travel restrictions and response time for dealer or distributor service are defined by the participating dealer or

distributor.

Service contracts which provide after-hour or weekend coverage, faster response time, or service in an

Excluded Travel Area are often available from HP, an authorized dealer, or authorized distributor at additional

charge.

Customer Responsibilities

The customer may be required to run HP-supplied diagnostic programs before an on-site visit or replacement

part will be dispatched.

The customer is responsible for the security of its proprietary and confidential information and for maintaining a

procedure external to the products for reconstruction of lost or altered files, data, or programs.

For on-site service, the customer must provide: access to the product; adequate working space and facilities

within a reasonable distance of the product; access to and use of all information and facilities determined

necessary by HP to service the product; and operating supplies and consumables such as the customer would

use during normal operation.

When service is being performed on-site, a representative of the customer must be present at all times. The

customer must state if the product is being used in an environment which poses a potential health hazard to

repair personnel; HP or the servicing dealer may require that the product be maintained by customer personnel

under direct HP or dealer supervision.

Obtaining Return Warranty Service

When return warranty service applies, the product must be returned to a service facility designated by HP.

Customer must enclose a copy of a document proving date of purchase.

The customer shall prepay shipping charges (and shall pay all duty and taxes) for products returned to HP for

warranty service. HP shall pay for return of products to the customer except for products returned to the

customer from another country.

HP products may contain remanufactured parts equivalent to new in performance or may have been subject to

incidental use.

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HP Software Product License Agreement and Software & Product Limited Warranty

The HP Software Product License Agreement and Product Limited Warranty shall govern all Software which is

provided to you, the Customer, as part of the HP computer product. This HP Software Product Agreement and

Product Limited Warranty shall supersede any non-HP software license or warranty terms which may be found

in any documentation or other materials contained in the computer product packaging.

CAREFULLY READ THIS LICENSE AGREEMENT BEFORE PROCEEDING TO OPERATE THIS EQUIPMENT.

RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT THE CUSTOMER AGREES TO

ALL TERMS AND CONDITIONS OF THE LICENSE AGREEMENT. PROCEEDING TO OPERATE THE

EQUIPMENT INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT

AGREE TO THE LICENSE AGREEMENT, YOU MUST NOW EITHER REMOVE THE SOFTWARE FROM YOUR

HARD DISK DRIVE AND DESTROY THE MASTER DISKETTES, OR RETURN THE COMPLETE COMPUTER

AND SOFTWARE FOR A FULL REFUND.

Software License Agreement

In return for payment of the applicable fee, Hewlett-Packard grants the Customer a license in the software,

subject to the following:

USE. Customer may use the software on any one computer. Customer may not network the software or

otherwise use it on more than one computer. Customer may not reverse assemble or decompile the software

unless authorized by law.

COPIES AND ADAPTATIONS. Customer may make copies or adaptations of the software (a) for archival

purposes or (b) when copying or adaptation is an essential step in the use of the software with a computer

so long as the copies and adaptations are used in no other manner.

OWNERSHIP. Customer agrees that he/she does not have any title or ownership of the software, other than

ownership of the physical media. Customer acknowledges and agrees that the software is copyrighted and

protected under the copyright laws. Customer acknowledges and agrees that the software may have been

developed by a third party software supplier named in the copyright notices included with the software, who

shall be authorized to hold the Customer responsible for any copyright infringement or violation of this

Agreement.

TRANSFER OF RIGHTS IN SOFTWARE. Customer may transfer rights in the software to a third party only

as part of the transfer of all rights and only if Customer obtains the prior agreement of the third party to be

bound by the terms of this License Agreement. Upon such a transfer, Customer agrees that his/her rights in

the software are terminated and that he/she will either destroy his/her copies and adaptations or deliver

them to the third party.

SUBLICENSING AND DISTRIBUTION. Customer may not lease, sublicense the software or distribute copies

or adaptations of the software to the public in physical media or by telecommunication without the prior

written consent of Hewlett-Packard.

TERMINATION. Hewlett-Packard may terminate this software license for failure to comply with any of these

terms provided Hewlett-Packard has requested Customer to cure the failure and Customer has failed to do

so within thirty (30) days of such notice.

UPDATES AND UPGRADES. Customer agrees that the software does not include updates and upgrades

which may be available from Hewlett-Packard under a separate support agreement.

EXPORT CLAUSE. Customer agrees not to export or re-export the software or any copy or adaptation in

violation of the U.S. Export Administration regulations or other applicable regulation.

U.S. GOVERNMENT RESTRICTED RIGHTS. Use, duplication, or disclosure by the U.S. Government is

subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer

Software clause in DFARS 252.227-7013. Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, CA

94304 U.S.A. Rights for non-DOD U.S. Government Departments and Agencies are as set forth in FAR

52.227-19(c)(1,2).

(Rev. 0795)

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Software Product Limited Warranty

Ninety-Day Limited Software Warranty

HP warrants for a period of NINETY (90) DAYS from the date of the purchase that the software product will

execute its programming instructions when all files are properly installed. HP does not warrant that the

operation of the software will be uninterrupted or error free. In the event that this software product fails to

execute its programming instructions during the warranty period, Customer’s remedy shall be a refund or repair.

Should HP be unable to replace the media within a reasonable amount of time, Customer’s alternate remedy

shall be a refund of the purchase price upon return of the product and all copies.

Removable Media (If supplied)

HP warrants the removable media, if supplied, upon which this product is recorded to be free from defects in

materials and workmanship under normal use for a period of NINETY (90) DAYS from the date of purchase. In

the event the media proves to be defective during the warranty period, Customer’s remedy shall be to return the

media to HP for replacement. Should HP be unable to replace the media within a reasonable amount of time,

Customer’s alternate remedy shall be a refund of the purchase price upon return of the product and destruction

of all other nonremovable media copies of the software product.

Notice of Warranty Claims

Customer must notify HP in writing of any warranty claim not later than thirty (30) days after the expiration of

the warranty period.

Limitation of Warranty

HP makes no other express warranty, whether written or oral with respect to this product. Any

implied warranty of merchantability or fitness for a particular purpose is limited to the 90-day

duration of this written warranty. Some states or provinces do not allow limitations on how long an

implied warranty lasts, so the above limitation or exclusion may not apply to you.

This warranty gives specific legal rights, and you may also have other rights which vary from state to state, or

province to province.

Limitation of Liability and Remedies

THE REMEDIES PROVIDED ABOVE ARE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. IN NO EVENT

SHALL HP BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL

DAMAGES (INCLUDING LOST PROFIT) WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY

OTHER LEGAL THEORY. Some states or provinces do not allow the exclusion or limitation of incidental or

consequential damages, so the above limitation or exclusion may not apply to you.

Obtaining Warranty Service

Warranty service may be obtained from the nearest HP sales office or other location indicated in the owner’s

manual or service booklet.

Consumer transactions in Australia and the United Kingdom: The disclaimers and limitations above shall not

apply and shall not affect the statutory rights of a Consumer.

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Part Number D4210-90001

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