TP Link Switch TL SL2210 User Manual

Enterprise Networking Solution  
Installation Guide  
Smart Switch  
TL-SL2210/TL-SL2218/TL-SL2428/TL-SL2452  
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Related Document  
The User Guide is provided on the resource CD. To obtain the latest product  
information, please visit the official Website:  
About this Installation Guide  
This Installation Guide describes the hardware characteristics, installation methods  
and the points that should be attended to during installation.  
This Installation Guide is structured as follows:  
Chapter 1 Introduction. This chapter describes the External Components of  
the Switch.  
Chapter 2 Installation. This chapter illustrates how to install the switch.  
Chapter 3 Lightning Protection. This chapter illustrates how to prevent  
lightning damage.  
Chapter 4 Connection. This chapter illustrates how to do the physical connec-  
tion of the switch.  
Chapter 5 Login to the Switch. This chapter instructs you to login to the  
switch via Web Interface.  
Appendix A Troubleshooting.  
Appendix B Hardware Specifications.  
Appendix C Technical Support.  
Related Document  
II  
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Audience  
This Installation Guide is for:  
Network Engineer  
Network Administrator  
Conventions  
Due to the similarity in structure of TL-SL2210/TL-SL2218/TL-SL2428/TL-SL2452  
Smart Switch, in this Installation Guide we take TL-SL2218 as an example to  
illustrate Chapter 2 Installation, Chapter 3 Lightning Protection, Chapter 4  
Connection and Chapter 5 Login to the Switch.  
This Guide uses the specific formats to highlight special messages. The following  
table lists the notice icons that are used throughout this guide.  
Remind to be careful. A caution indicates a potential which may result in  
device damage.  
Remind to take notice. The note contains the helpful information for a  
better use of the product.  
III  
Audience  
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Contents  
Chapter 1 Introduction—————————————— 01  
1.1  
1.2  
Product Overview.........................................01  
Appearance..................................................01  
Chapter 2 Installation —————————————— 05  
2.1  
2.2  
2.3  
2.4  
Package Contents.........................................05  
Safety Precautions........................................05  
Installation Tools ..........................................07  
Product Installation ......................................08  
Chapter 3 Lightning Protection —————————— 10  
3.1  
3.2  
3.3  
3.4  
Cabling Reasonably ......................................10  
Connect to Ground .......................................12  
Equipotential Bonding...................................13  
Use Lightning Arrester ..................................14  
Chapter 4 Connection —————————————— 16  
4.1  
4.2  
4.3  
4.4  
4.5  
Ethernet Port ...............................................16  
SFP Port ......................................................16  
Verify Installation .........................................17  
Power On.....................................................17  
Initialization.................................................17  
Chapter 5 Login to the Switch —————————— 18  
Appendix A Troubleshooting ———————————— 19  
Appendix B Hardware Specifications ———————— 20  
Appendix C Technical Support ——————————— 21  
Contents  
IV  
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Smart Switch  
ChaCter C Introduction  
C1C Product Overview  
TL-SL2210/TL-SL2218/TL-SL2428/TL-SL2452 is compliant with the IEEE802.3 Ethernet  
protocols.  
These switches are equipped with powerful management interface, via which system,  
port, network, VLAN and priority can be configured. They provide a variety of service  
features and multiple powerful functions with high security. The EIA-standardized  
framework and smart configuration capacity can provide flexible solutions for a  
variable scale of networks. QoS and IGMP snooping/filtering optimize voice and video  
application. SNMP, RMON, WEB Log-in bring abundant management policies.  
TL-SL2210/TL-SL2218/TL-SL2428/TL-SL2452 integrates multiple functions with excellent  
performance, and are friendly to manage, which can fully meet the need of the users  
demanding higher networking performance.  
C11 ACCearance  
Front Panel  
The front panel of TL-SL2210 is shown as Figure 1-1.  
LEDs  
Reset  
10/100Mbps RJ45 Port  
10/100/1000Mbps RJ45 Port  
SFP Port  
Figure 1-1 Front Panel of TL-SL2210  
The front panel of TL-SL2218 is shown as Figure 1-2.  
LEDs  
Reset  
10/100Mbps RJ45 Port  
10/100/1000Mbps RJ45 Port  
SFP Port  
Figure 1-2 Front Panel of TL-SL2218  
The front panel of TL-SL2428 is shown as Figure 1-3.  
Introduction  
01  
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Smart Switch  
LEDs  
Reset  
10/100Mbps RJ45 Port  
10/100/1000Mbps RJ45 Port  
SFP Port  
Figure 1-3 Front Panel of TL-SL2428  
The front panel of TL-SL2452 is shown as Figure 1-4.  
RESET  
LEDs  
10/100Mbps RJ45 Port  
10/100/1000Mbps RJ45 Port  
SFP Port  
Figure 1-4 Front Panel of TL-SL2452  
LEDs  
LED  
Status  
Indication  
On(green1  
The switch is powered on  
Power  
Off/  
Flashing  
The switch is powered off or power supply  
is abnormal  
Flashing  
The switch works properly  
System  
The switch is powered off or the switch  
works improperly  
On/Off  
On  
A device is linked to the corresponding port  
Data is being transmitted or received  
The linked device is running at 100Mbps  
The linked device is running at 10Mbps  
A device is linked to the corresponding port  
Data is being transmitted or received  
The linked device is running at 1000Mbps  
The linked device is running at 10/100Mbps  
10/100M  
Flashing  
Green  
Yellow  
On  
(10/100Mbps1  
1000M  
Flashing  
Green  
Yellow  
(1000Mbps1  
Introduction  
02  
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Smart Switch  
Port Feature  
Model  
10/100Mbps RJ45 Port 10/100/1000Mbps RJ45 Port  
SFP Port  
TL-SL2210  
TL-SL2218  
TL-SL2428  
TL-SL2452  
8
1
2
4
2
1
16  
24  
48  
2(Combo1  
2(Combo1  
2
Reset(RESET)  
With the switch powered on, press Reset button for five seconds to reset the  
software setting to its factory default settings.  
10/100Mbps RJ45 Port  
Designed to connect to the device with a bandwidth of 10Mbps or 100Mbps. Each  
has a corresponding 10/100M LED.  
10/100/1000Mbps RJ45 Port  
Designed to connect to the device with a bandwidth of 10Mbps, 100Mbps or  
1000Mbps. Each has a corresponding 1000M LED.  
SFP Port  
Designed to install the SFP module. TL-SL2218/TL-SL2428 features some SFP  
transceiver slots that are shared with the associated RJ45 ports. The associated  
two ports are referred as a "Combo" port, which means they cannot be used  
simultaneously, otherwise only SFP port works. Meanwhile, the associated two ports  
share the same LED. For TL-SL2218, Port 17 shares the same LED with Port 17F and  
Port 18 shares the same LED with Port 18F; for TL-SL2428 Port 27 shares the same  
LED with Port 27F and Port 28 shares the same LED with Port 28F.  
Rear Panel  
The rear panel of TL-SL2210 is shown as Figure 1-5.  
Grounding Terminal  
Power Socket  
Figure 1-5 Rear Panel of TL-SL2210  
Introduction  
03  
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Smart Switch  
The rear panel of TL-SL2218 is shown as Figure 1-6.  
Power Socket  
Grounding Terminal  
Figure 1-6 Rear Panel of TL-SL2218  
The rear panel of TL-SL2428 is shown as Figure 1-7.  
Grounding Terminal  
Power Socket  
Figure 1-7 Rear Panel of TL-SL2428  
The rear panel of TL-SL2452 is shown as Figure 1-8.  
Grounding Terminal  
Power Socket  
Figure 1-8 Rear Panel of TL-SL2452  
Power Socket  
Connect the female connector of the power cord here, and the male connector to  
the AC power outlet. Please make sure the voltage of the power supply meets the  
requirement of the input voltage.  
Grounding Terminal  
The switch already comes with lightning protection mechanism. You can also ground  
the switch through the PE (Protecting Earth1 cable of AC cord or with Ground Cable.  
For detailed information, please refer to Chapter 3 Lightning Protection.  
Caution: Please use the provided power cord.  
Introduction  
04  
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ChaCter 1 Installation  
11C Package Contents  
Make sure that the package contains the following items. If any of the listed items is  
damaged or missing, please contact your distributor.  
One Switch  
One Power Cord  
This Installation Guide  
One Resource CD  
Two mounting brackets and the  
fittings  
111 Safety Precautions  
To avoid any device damage and bodily injury caused by improper use, please observe  
the following rules.  
Safety Precautions  
Keep the power off during the installation.  
Wear an ESD-preventive wrist strap, and make sure that the wrist strap has a good  
skin contact and is well grounded.  
Use only the power cord provided with the switch.  
Make sure that the supply voltage matches the specifications indicated on the rear  
panel of the switch.  
Ensure the vent hole is well ventilated and unblocked.  
Do not open or remove the cover of the switch.  
Before cleaning the device, cut off the power supply. Do not clean it by the waterish  
cloth, and never use any other liquid cleaning method.  
Installation  
05  
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Smart Switch  
Site Requirements  
To ensure normal operation and long service life of the device, please install it in an  
environment that meets the requirements described in the following subsection.  
Temperature/Humidity  
ꢀꢁȭ  
ꢁȭ  
Please keep a proper temperature and humidity in the equipment room. Too high/low  
humidity may lead to bad insulation, electricity leakage, mechanical property changes  
and corrosions. Too high temperature may accelerate aging of the insulation materials  
and can thus significantly shorten the service life of the device. For normal temperature  
and humidity of the device, please check the following table.  
Environment  
Operating  
Storage  
Temperature  
0~ 40℃  
Humidity  
10% ~ 90%RH Non-condensing  
5% ~ 90%RH Non-condensing  
-40~ 70℃  
Clearness  
The dust accumulated on the switch can be absorbed by static electricity and result  
in poor contact of metal contact points. Some measures have been taken for the  
device to prevent static electricity, but too strong static electricity can cause deadly  
damage to the electronic elements on the internal circuit board. To avoid the effect of  
static electricity on the operation of the switch, please attach much importance to the  
following items:  
Dust the device regularly, and keep the indoor air clean.  
Keep the device well grounded and ensure static electricity has been transferred.  
Electromagnetic Interference  
Electronic elements including capacitance and inductance on the device can be affected  
by external interferences, such as conducted emission by capacitance coupling,  
inductance coupling, and impedance coupling. To decrease the interferences, please  
make sure to take the following measures:  
Use the power supply that can effectively filter interference from the power grid.  
Installation  
06  
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Smart Switch  
Keep the device far from high-frequency, strong-current devices, such as radio  
transmitting station.  
Use electromagnetic shielding when necessary.  
Lightening Protection  
Extremely high voltage currents can be produced instantly when lightning occurs and the air  
in the electric discharge path can be instantly heated up to 20,000. As this instant current  
is strong enough to damage electronic devices, more effective lightning protection measures  
should be taken.  
Ensure the rack and device are well earthed.  
Make sure the power socket has a good contact with the ground.  
Keep a reasonable cabling system and avoid induced lightning.  
Use the signal SPD (Surge Protective Device1 when wiring outdoor.  
Note: For detailed lightning protection measures, please refer to Chapter 3  
Lightning Protection.  
Installation Site  
ꢀꢁꢂS  
When installing the device on a rack or a flat workbench, please note the following  
items:  
The rack or workbench is flat and stable, and sturdy enough to support the weight  
of 5.5kg at least.  
The rack or workbench has a good ventilation system. The equipment room is well  
ventilated.  
The rack is well grounded. Keep the power socket less than 1.5 meters away from  
the device.  
112 Installation Tools  
Phillips screwdriver  
Installation  
07  
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Smart Switch  
ESD-preventive wrist wrap  
Cables  
Note: These tools are not provided with our product. If needed, please self purchase  
them.  
112 Product Installation  
Desktop Installation  
To install the device on the desktop, please follow the steps:  
1. Set the device on a flat surface strong enough to support the entire weight of the  
device with all fittings.  
2. Remove the adhesive backing papers from the rubber feet.  
3. Turnover the device and attach the supplied rubber feet to the recessed areas on  
the bottom at each corner of the device.  
Feet  
Bottom of the Device  
Notch  
Figure 2-1 Desktop Installation  
Rack Installation  
To install the device in an EIA standard-sized, 19-inch rack, follow the instructions  
described below:  
1. Check the grounding and stability of the rack.  
2. Secure the supplied rack-mounting brackets to each side of the device with supplied  
screws, as illustrated in the following figure.  
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Rackmounting Bracket  
Screw  
Figure 2-2 Bracket Installation  
3. After the brackets are attached to the device, use suitable screws (not provided1 to  
secure the brackets to the rack, as illustrated in the following figure.  
Rack  
Figure 2-3 Rack Installation  
Caution:  
Please set 5~10cm gaps around the device for air circulation.  
Please avoid any heavy thing placed on the device.  
Please mount devices in sequence from the bottom to top of the rack and ensure a  
certain clearance between devices for the purpose of heat dissipation.  
09  
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ChaCter 2 Lightning Protection  
21C Cabling Reasonably  
In the actual network environment, you may need cable outdoors and indoors, and  
the requirements for cabling outdoors and indoors are different. A reasonable cabling  
system can decrease the damage of induced lightning to devices.  
Note: It's not recommended using Ethernet cables outdoors. When cabling outdoors,  
please use a signal lightning arrester.  
Requirements for Cabling Outdoors  
Aerial cabling without safeguard is not allowed.  
It’s not allowed cabling down the building to connect network devices in different  
floors.  
Outdoor cables should be buried and paved to the indoor through basement. A  
piece of steel wire should be paved underground along the pipe and connected to  
the lightning protection terminal of the building for shielding. Before connecting the  
cable to the device, install a signal lightning arrester on the corresponding port.  
When an aerial cable is set up, the cable should be through a metal pipe (15m long  
at least1 before coming into the building. The two ends of this metal pipe should  
be grounded. Before connecting the cable to the device, install a signal lightning  
arrester on the corresponding port.  
It’s not necessary to pave STP cables through pipes. The shielded layer of STP cable  
should be well grounded. Before connecting the cable to the device, install a signal  
lightning arrester on the corresponding port.  
Lightning Protection  
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10  
Smart Switch  
Requirements for Cabling Indoors  
When cabling indoors, keep a certain distance away from the devices that may cause  
high-frequency interferences, such as down-conductor cable, powerline, power  
transformer and electromotor.  
The main cable should be paved in the metal raceway of the access shaft. When  
cabling, keep the loop area formed by the cable itself as small as possible.  
Requirements for the distance between Ethernet cable and other pipelines are  
shown in the table.  
Ethernet Cable  
Other Pipelines  
Min Parallel Net Length L  
Min Parallel-overlapping  
Net Height H (mm1  
(mm1  
Down-conductor  
PE  
1000  
50  
300  
20  
Service pipe  
150  
150  
500  
300  
300  
20  
Compressed air pipe  
Thermal pipe (not wrapped1  
Thermal pipe (wrapped1  
Gas pipe  
20  
500  
300  
20  
The two diagrams below demonstrate parallel net length and parallel-overlapping net  
height.  
Note: The above minimum net length/height is required when metal raceway is not  
used. If any requirements cannot be met, you can add a steel tube or metal raceway  
for shielding.  
Requirements for the distance between Ethernet cable and high-power electric  
devices are in following tables.  
Min Parallel  
Length (mm1  
Cable  
Pave Way  
Parallel cabling  
130  
70  
<2kVA  
One is in the grounded metal raceway or metal pipe  
powerline  
The both are in the grounded metal raceway or metal  
pipe  
10  
Lightning Protection  
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Smart Switch  
Parallel cabling  
300  
150  
2~5kVA  
One is in the grounded metal raceway or metal pipe  
powerline  
The both are in the grounded metal raceway or metal  
pipe  
80  
Parallel cabling  
600  
300  
>5kVA  
One is in the grounded metal raceway or metal pipe  
powerline  
The both are in the grounded metal raceway or metal  
pipe  
150  
Device  
Min Distance (m1  
Switch case  
1.00  
Transformer room  
Elevator tower  
2.00  
2.00  
2.00  
Air-conditioner room  
211 Connect to Ground  
Connecting the device to ground is to quickly release the lightning over-voltage and  
over-current of the device, which is also a necessary measure to protect the body from  
electric shock.  
In different environments, the device may be grounded differently. The following  
will instruct you to connect the device to the ground in two ways, connecting to the  
grounding bar or connecting to the ground via the power cord. Please connect the  
device to ground in the optimum way according to your specific operation environment.  
Connecting to the Grounding Bar  
If the device is installed in the Equipment Room, where a grounding bar is available,  
you are recommended to connect the device to the grounding bar as shown in the  
following figure.  
Grounding Te rminal  
Grounding Bar  
Switch (Rear Panel)  
Ground Cable  
Figure 3-1 Connecting to the Grounding Bar  
Lightning Protection  
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Smart Switch  
Note: The grounding bar and the ground cable are not provided with our product. If  
needed, please self purchase them.  
Connecting to the Ground via the Power Supply  
If the device is installed in the normal environment, the device can be grounded via the  
PE (Protecting Earth1 cable of the AC power supply as shown in the following figure.  
Figure 3-2 Connecting to the Ground  
Note:  
The figure is to illustrate the application and principle. The power plug you get from  
the package and the socket in your situation will comply with the regulation in your  
country, so they may differ from the figure above.  
If you intend to connect the device to the ground via the PE (Protecting Earth1 cable  
of AC power cord, please make sure the PE (Protecting Earth1 cable in the electrical  
outlet is well grounded in advance.  
212 EquiCotential Bonding  
Equipotential Bonding is the practice of intentionally electrically connecting all earthed  
systems to the same grounding grid or connecting the grounding grids of all the  
earthed systems together through the ground or overground metal so as to create  
an earthed equipotential zone. When lightning occurs, the high voltage produced by  
lightning current in all systems will meanwhile exist in their ground cables, and thus  
all ground cables have the same electrical potential and basically eliminate the electric  
strikes between the systems.  
The figure below illustrates how to practice equipotential bonding in a network.  
Lightning Protection  
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Grounding T e rminal  
Ground Cable  
Equipotential Bonding Cable  
Grounding Bar  
Figure 3-3 Equipotential Bonding  
When equipotential bonding, please note that the cable should be copper wrapped  
Kelly with its area being 6mm2 at least. The shorter cable the better, and use a  
grounding bar to establish an equipotential bonding point.  
Note: The equipotential bonding cable is not provided with our product. If needed,  
please self purchase it.  
212 Use Lightning Arrester  
Power lightning arrester and signal lightning arrester are used for lighting protection.  
Power lightning arrester is used for limiting the voltage surge due to a lightning. If an  
outdoor AC power cord should be directly connected to the device, please use a power  
lightning arrester.  
Note: Power lightning arrester is not provided with our product. If needed, please self  
purchase it.  
Signal lightning arrester is used to protect RJ45 ports of the device from lightning.  
When cabling outdoors, please install a signal lightning arrester before connecting the  
cable to the device.  
When purchasing or using a signal lightning arrester, please observe the following  
rules:  
Lightning Protection  
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14  
Smart Switch  
The port rate of the signal lightning arrester should match the rate of the desired  
port on the device. If it is not matched, this signal lighting arrester will not work.  
Purchase a standard lightning arrester.  
Install signal lightning arrester near the protected device and connect it to the  
ground via a shorter ground cable.  
Grounding T e rminal  
Equipotential Bonding Cable  
Device  
Ethernet Cable  
Signal Lightning Arrester  
Figure 3-4 Equipotential Bonding  
Note: Signal lightning arrester is not provided with our product. If needed, please self  
purchase it.  
15  
Lightning Protection  
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ChaCter 2 Connection  
21C Ethernet Port  
Please connect the Ethernet ports of the switch to the network devices by RJ45 cable  
as the following figure shown.  
RJ45 Port  
RJ45 Cable  
Figure 4-1 Connecting the RJ45 Port  
211 SFP Port  
Connect the SFP port to a SFP module. For the switch, if an SFP transceiver (purchased  
separately1 is installed in a slot and has a valid link on the port, the associated RJ45  
port will be disabled and cannot be used.  
SFP Port  
SFP Module  
Figure 4-2 Connecting the LAN Port  
Note:  
SFP module supports hot-plugging, plug the SFP module into the SFP port and the  
switch can identify it automatically.  
The SFP port supports 100/1000Base-FX SFP module at full-duplex mode. When  
using a SFP module, you need to log on to the GUI of the switch and configure  
the corresponding Speed and Duplex mode on SwitchingPortPort Config  
page. For 100M module, please select 100MFD while select 1000MFD for gigabit  
module. By default, the Speed and Duplex mode of SFP mode is 1000MFD. For  
TL-SL2210/TL-SL2452, the SFP port can only be used with a gigabit module.  
16  
Connection  
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212 Verify Installation  
After completing the installation, please verify the following items:  
There are 5~10cm of clearance around the sides of the device for ventilation and  
the air flow is adequate.  
The voltage of the power supply meets the requirement of the input voltage of the device.  
The power socket, device and rack are well grounded.  
The device is correctly connected to other network devices.  
212 Power On  
Plug in the negative connector of the provided power cord into the power socket of the  
device, and the positive connector into a power outlet as the following figure shown.  
Figure 4-4 Connecting to Power Supply  
Note: The figure is to illustrate the application and principle. The power plug you get  
from the package and the socket in your situation will comply with the regulation in  
your country, so they may differ from the figure above.  
214 Initialization  
After the device is powered on, it begins the Power-On Self-Test. A series of tests run  
automatically to ensure the device functions properly. During this time, its LED indica-  
tors will respond as follows:  
The Power LED lights on all the time.  
After keeping off for several seconds, the LED indicators of all the ports will flash  
momentarily and then turn off again after initialization.  
The System LED indicator will flash, which represents a successful initialization.  
17  
Connection  
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ChaCter 4 Login to the Switch  
1. To access the GUI of the switch, open a web browser and type the default  
click the GO button or press the Enter key.  
Figure 5-1 Web Browser  
Note: To log on to the GUI of the switch, the IP address of your PC should be set in  
the same subnet addresses of the switch. The IP address is 192.168.0.x ("x" is any  
number from 2 to 2541, Subnet Mask is 255.255.255.0. For the detailed instructions as  
to how to do this, please refer to Appendix B in the User Guide on the Resource CD.  
2. Enter admin for the default User Name and Password, both in lower case letters.  
Then click the Login button or press the Enter key.  
Figure 5-2 Login  
3. After a successful login, the main page will appear as the following figure, and you  
can configure the function by clicking the setup menu on the left side of the screen.  
Figure 5-3 Main Page of the Switch  
18  
Login to the Switch  
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ACCendix A Troubleshooting  
QQQQ What could I do if I forgot the username and Cassword of the  
switch?  
With the switch powered on, press the Reset button on the front panel  
for five seconds to reset the system to its factory default settings, and the  
default login user name and password are both admin.  
QQQQ Why does the Power LED work abnormally?  
The Power LED should be lit up when the power system works normally. If  
the Power LED worked abnormally, please take the following steps:  
1. Make sure that the power cable is connected properly, and the power  
contact is normal.  
2. Make sure the voltage of the power supply meets the requirement of the  
input voltage of the switch.  
QQQQ What could I do if I could not access the web-based configuration  
Cage?  
You are recommended to check the following items:  
1. Check every port LED on the switch and make sure the cable is  
connected properly.  
2. Try another port on the switch and make sure the cable meets the  
requirement and works normally.  
3. Turn off the power. After a while, turn on the power again.  
4. Make sure the IP address of your PC is set within the subnet of the  
switch.  
5. If you still cannot access the configuration page, please restore the  
switch to its factory default. Then the IP address should be set as  
192.168.0.x ("x" is any number from 2 to 2541 and Subnet Mask as  
255.255.255.0.  
19  
Troubleshooting  
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ACCendix B Hardware SCecifications  
Item  
Content  
Standards and Protocol IEEE 802.3 10Base-T  
IEEE 802.3u 100Base-TX/100Base-FX  
IEEE 802.3ab 1000Base-T  
IEEE 802.3z 1000Base-X  
IEEE 802.3x Flow Control  
Transmission Medium  
10Base-T: UTP/STP of Cat. 3 or above  
100Base-TX: UTP/STP of Cat. 5 or above  
1000Base-T: 4-pair UTP (100m1 of Cat. 5, Cat. 5e, and Cat. 6  
or above  
1000Base-X: MMF or SMF SFP Module(Optional1  
LEDs  
Power, System, 10/100Mbps LEDs , 1000Mbps LEDs (TL-  
SL2210/TL-SL24521  
Power, System, 10/100M LEDs , 1000M LEDs (TL-SL2218/TL-  
SL24281  
~
Operating Temperature 040℃  
~
Storage Temperature  
Operating Humidity  
Storage Humidity  
-4070℃  
~
10% 90%RH Non-condensing  
~
5% 90%RH Non-condensing  
20  
Hardware Specifications  
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Smart Switch  
ACCendix C Technical SuCCort  
To download the latest Firmware, Driver, Utility and User Guide, please go to:  
For all other technical support, please contact us by using the following details:  
Global  
Tel: +86 755 2650 4400  
Fee: Depending on rate of different carriers, IDD.  
Service time: 24hrs, 7 days a week  
Australia/New Zealand  
Tel: AU 1300 87 5465 (Depending on 1300 policy.1  
NZ 0800 87 5465 (Toll Free1  
E-mail: [email protected] (Australia1  
[email protected] (New Zealand1  
Service time: 24hrs, 7 days a week  
Brazil  
Toll Free: 0800 608 9799 (Portuguese Service1  
Service time: Monday to Saturday, 09:00 to 20:00; Saturday, 09:00 to  
15:00  
France  
Tel: 0820 800 860 (French service1  
Fee: 0.118 EUR/min from France  
Service time: Monday to Friday 9:00 to 18:00 *Except French Bank  
holidays  
Germany/Austria  
Tel: +49 1805 875 465 (German Service1  
+49 1805 TPLINK  
+49 820 820 360  
Fee: Landline from Germany: 0.14EUR/min.  
Landline from Austria: 0.20EUR/min.  
Service time: Monday to Friday, 9:00 to 12:30 and 13:30 to 17:30.  
GMT+ 1 or GMT+ 2 (DST in Germany1 *Except bank holidays in Hesse  
Indonesia  
Italy  
Tel: (+621 021 6386 1936  
Fee: Depending on rate of different carriers.  
Service time: Monday to Friday 9:00 to 18:00 *Except public holidays  
Tel: +39 023 051 9020  
Fee: Depending on rate of different carriers.  
Service time: Monday to Friday, 9:00 to13:00 and 14:00 to 18:00  
Malaysia  
Poland  
Toll Free: 1300 88 875 465  
Service time: 24hrs, 7 days a week  
Tel: +48 (01 801 080 618  
+48 223 606 363 (if calls from mobile phone1  
Fee: Depending on rate of different carriers.  
Service time: Monday to Friday 9:00 to 17:00. GMT+1 or GMT+2 (DST1  
21  
Technical Support  
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Smart Switch  
Russian Federation  
Tel: 8 (4991 754 5560 (Moscow NO.1  
8 (8001 250 5560 (Toll-free within RF1  
Service time: From 09:00 to 21:00 (Moscow time1  
*Except weekends and holidays in RF  
Singapore  
Tel: +65 6284 0493  
Fee: Depending on rate of different carriers.  
Service time: 24hrs, 7 days a week  
Switzerland  
Tel: +41 (01 848 800 998 (German Service1  
Fee: 4-8 Rp/min, depending on rate of different time.  
Service time: Monday to Friday, 9:00 to 12:30 and 13:30 to 17:30.  
GMT+ 1 or GMT+ 2 (DST1  
Turkey  
UK  
Tel: 0850 7244 488 (Turkish Service1  
Fee: Depending on rate of different carriers.  
Service time: 9:00 to 21:00, 7 days a week  
Tel: +44 (01 845 147 0017  
Fee: Landline: 1p-10.5p/min, depending on the time of day.  
Mobile: 15p-40p/min, depending on your mobile network.  
Service time: 24hrs, 7 days a week  
Ukraine  
Tel: 0800 505 508  
Fee: Free for Landline; Mobile: Depending on rate of different carriers.  
Service time: Monday to Friday 10:00 to 22:00  
USA/Canada  
Toll Free: +1 866 225 8139  
Service time: 24hrs, 7 days a week  
Technical Support  
22  
Download from Www.Somanuals.com. All Manuals Search And Download.  
7106504458  
REV1.3.0  
Download from Www.Somanuals.com. All Manuals Search And Download.  

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