Owners &
Installation
Freestanding Gas Stove
Models: F38-NG2
F38-LPG2
PLEASE KEEP THESE INSTRUCTIONS
FOR FUTURE REFERENCE
WARNING:
FOR YOUR SAFETY
Improper installation, adjustment, altera-
tion, service or maintenance can cause
injury or property damage. Refer to this
manual. For assistance or additional in-
formation consult an authorized installer,
service agency or the gas supplier.
What to do if you smell gas:
Do not try to light any appli-
ance
Do not touch any electri-
cal switch: do not use any
phone in your building.
Immediately call your gas
supplierfromaneighbour's
phone. Follow the gas sup-
plier's instructions.
If you cannot reach your
gas supplier, call the fire
department.
LISTINGS AND CODE APPROVALS
These gas appliances have been tested in
accordance with AS4553, NZS 5262 and
have been certified by the Australian Gas
Association for installation and operation as
described in these Installation and Operating
Instructions.
FOR YOUR SAFETY
Do not store or use gasoline or other flam-
mable vapours and liquids in the vicinity of
this or any other appliance.
Installation and service must be performed
by an authorized installer, service agency or
the gas supplier.
Your unit should be serviced annually by
an authorised service person.
918-534b
10/14/09
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TABLE OF CONTENTS
MAINTENANCE
SAFETY LABEL
Maintenance Instructions.............................................17
Log Replacement ........................................................17
Door and Glass Gasket...............................................17
Glass Replacement.....................................................17
Fan Maintenance.........................................................18
Removing Valve...........................................................19
Safety Label...................................................................5
INSTALLATION
General Information.......................................................5
Important .......................................................................5
Before You Start ............................................................5
General Safety Information............................................5
Clearances to Combustibles..........................................6
Draft Diverter .................................................................6
Flueing...........................................................................6
Installation Checklist......................................................6
Gas Connection.............................................................7
Gas Pipe Pressure Testing............................................7
Conversion Kit# 731-968 from NG to LPG....................8
Aeration Adjustment ......................................................9
Log Set Installation........................................................9
Front Door Installation.................................................11
Test for Flue Spillage...................................................11
Optional Wall Thermostat ...........................................12
Optional Remote Control ............................................12
Final Check..................................................................12
Wiring ..........................................................................13
PARTS LIST
Main Assembly ............................................................20
Burner & Log Assembly...............................................21
Door Assembly ............................................................22
WARRANTY
Warranty......................................................................23
OPERATING INSTRUCTIONS
Operating Instructions ................................................14
Lighting Instructions.....................................................14
Shutdown Instructions.................................................14
First Fire ......................................................................14
Automatic Convection Fan Operation..........................14
Adjusting Flame Height ...............................................14
Copy of the Lighting Plate Instructions .......................15
Pilot Adjustment...........................................................16
Normal Operating Sounds of Gas Appliances.............16
Regency F38-2 Freestanding Gas Heater
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SAFETY LABEL
This is a copy of the label that accompanies
each FreestandingGasStove.Wehaveprinted
a copy of the contents here for your review. The
safety label is located on the inside of the drop
down pedestal door.
NOTE: Regency units are constantly being
improved. Check the label on the unit and if
there is a difference, the label on the unit is the
correct one.
Regency Gas Fireplace
Western Australia:
Distributed by:
Model
Gas Type
NG
LPG
F38-2 LPG
31mj.
Australian Heating
Distributors Pty. Ltd.
31 Clune St.
Model
F38-2 NG
38mj.
Bayswater, WA, 6053
Gas Consumption
Manifold Pressure
Injector Size
Eastern Australia:
Fireplace Products
Australia Pty. Ltd.
21-23 South Link Blvd.
Dandenong, VIC 3175
.87kPa
2.65kPa
1x#33
2.87mm
1x#52
1.61mm
AGA Approval number to
Code AS4553
To be installed by an authorised person in
accordance with installation instructions
provided with the appliance.
6231
6231
N2134
252
DO NOT OPERATE THIS APPLIANCE BEFORE READING THE
INSTRUCTIONS BOOKLET.
DO NOT PLACE ARTICLES ON OR AGAINST THIS APPLIANCE
DO NOT STORE CHEMICALS OR FLAMMABLE MATERIALS
NEAR THIS APPLIANCE.
DO NOT SPRAY AEROSOLS IN THE VICINITY OF THIS
APPLIANCE WHILE IN OPERATION.
DO NOT OPERATE WITH PANELS, COVERS OR GUARDS
REMOVED FROM THIS APPLIANCE.
DO NOT ENCLOSE THIS APPLIANCE.
DO NOT DO NOT MODIFY THIS APPLIANCE.
908-602a
(Australia Only)
4
Regency F38-2 Freestanding Gas Stove
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INSTALLATION
IMPORTANT
GENERAL SAFETY
INFORMATION
GENERAL
INFORMATION
The F38-2 Freestanding Gas Stove must be
installed in accordance with these instructions.
Carefullyreadalltheinstructionsinthismanual
first.Consultthe"authorityhavingjurisdiction"to
determine the need for a permit prior to starting
the installation.
1) The appliance shall be installed in accord-
ance with the manufacturer's installation
instructions, local gas fitting regulations,
municipal building codes, water supply
regulations, electrical wiring regulations,
with AS5601-2004 (AGA gas installation
code) NZS 5261 (New Zealand)
This installation must conform with local codes
or, in the absence of local codes, with AS5601-
2004 (Australia) NZS 5261 (New Zealand).
THIS APPLIANCE SHOULD
BE INSTALLED, REPAIRED,
INSPECTED BEFORE USE
AND AT LEAST ANNUALLY
BYANAUTHORISED SERV-
BEFORE YOU START
2) Installation and repair should be done
ONLY by an authorised person.
INSTALLATION AND REPAIR
SHOULD BE DONE BY AN AU-
THORISED SERVICE PERSON.
THE APPLIANCE SHOULD BE
INSPECTED BEFORE USE AND
AT LEAST ANNUALLY BY AN AU-
THORISED SERVICE PERSON.
MORE FREQUENT CLEANING MAY
BE REQUIRED DUE TO EXCESSIVE
LINT FROM CARPETING, BEDDING
MATERIAL, ETC. IT IS IMPERATIVE
THATCONTROLCOMPARTMENTS,
BURNERS AND CIRCULATING AIR
PASSAGEWAYS OF THE APPLI-
ANCE BE KEPT CLEAN.
ICE PERSON. MORE FRE-
QUENT CLEANING MAY BE REQUIRED,
DUE TO EXCESSIVE LINT FROM CAR-
PETING, ETC. IT IS IMPERATIVE THAT
CONTROL COMPARTMENT, BURNERS
AND CIRCULATING AIR PASSAGEWAYS
OF THE APPLIANCE BE KEPT CLEAN.
3) See general construction and assembly
instructions. The appliance should be in-
spected before use and at least annually
by an authorised service person. More
frequent cleaning may be required due
toexcessivelintfromcarpeting,bedding
material, etc. It is imperative that control
compartments, burners and circulating
airpassagewaysoftheappliancebekept
clean and free from excessive lint from
carpeting.
DUE TO HIGH TEMPERA-
TURES, THE APPLIANCE
SHOULD BE LOCATED OUT
OF TRAFFIC AND AWAY
FROM FURNITURE AND
DRAPERIES.
4) This appliance must be connected to a flue
and terminate to the outside of the building
envelope. Never flue to another room.
THISAPPLIANCECANONLY
BEFLUEDINACCORDANCE
WITH AS5601-2004 OR LO-
CAL CODES.
5) Inspect the flueing system annually for
DUETOHIGHTEMPERATURES,THE
APPLIANCESHOULDBELOCATED
OUT OF TRAFFICANDAWAY FROM
FURNITURE AND DRAPERIES.
blockage and any signs of deterioration.
FAILURE TO INSTALL THIS
APPLIANCE CORRECTLY
MAY CAUSE A SERIOUS
HOUSE FIRE.
6) Any safety glass removed for servicing
must be replaced prior to operating the ap-
pliance.
WARNING: FAILURE TO INSTALL
THIS APPLIANCE CORRECTLY
MAY CAUSE A SERIOUS HOUSE
FIRE AND WILL VOID YOUR WAR-
RANTY.
7) To prevent injury, do not allow anyone who
is unfamiliar with the operation to use the
fireplace.
Provide adequate clearances for servicing,
properoperationandaroundtheairopeningsinto
thecombustionchamber.Adequatecombustion
and ventilation air must also be provided.
8) Wear gloves and safety glasses for protec-
tion while doing required maintenance.
CHILDREN AND ADULTS SHOULD
BEALERTED TO THE HAZARDS OF
HIGH SURFACE TEMPERATURES,
ESPECIALLY THE FIREPLACE
GLASS, AND SHOULD STAY AWAY
TO AVOID BURNS OR CLOTHING
IGNITION.
9) Under no circumstances should this ap-
pliance be modified. Parts that have to be
removed for servicing should be replaced
prior to operating this appliance.
The appliance must be installed on a flat, solid,
continuous surface (i.e. wood, metal, concrete).
This may be the floor, or it can be raised up on
a platform to enhance its visual impact.
10) Installationandanyrepairstothisappliance
should be done by an authorised service
person.Anauthorisedservicepersonshould
be called to inspect this appliance annually.
Make it a practice to have all of your gas
appliances checked annually.
The Regency Freestanding Gas Heater can be
installed in a wide variety of ways and will fit
nearly any room layout. It may be installed in a
recessed position, framed out into the room, or
across a corner.
YOUNG CHILDREN SHOULD BE
CAREFULLY SUPERVISED WHEN
THEY ARE IN THE SAME ROOM AS
THE APPLIANCE.
Werecommendthatyouplanyourinstallationon
paperusingexactmeasurementsforclearances
andfloorprotectionbeforeactuallyinstallingthis
appliance. If an existing chimney is not utilised,
position the appliance to allow free passage of
factory-built listed chimney through the ceiling
and roof.
11) Do not strike the glass door.
12) Under no circumstances should any solid
fuels (wood, paper, cardboard, coal, etc.)
be used in this appliance.
CLOTHING OR OTHER FLAMMA-
BLE MATERIAL SHOULD NOT BE
PLACED ON OR NEAR THE APPLI-
ANCE.
13) The appliance area must be kept clear and
free of combustible materials, (gases and
other flammable vapours and liquids).
Regency F38-2 Freestanding Gas Heater
5
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INSTALLATION
14) This unit can be installed on a solid combus-
tible surface like a wood floor as well as on
carpeting.
Minimum ceiling
height is 36" / 914 mm
from top of unit.
CLEARANCES TO
COMBUSTIBLES
The clearances listed below are MINIMUM
distances. Measure the clearance to both the
appliance and the chimney connector. (The
farthest distance is correct if the two clear-
ances do not coincide.) For example, if the
applianceissetasindicatedinoneofthefigures
but the connector is too close, move the stove
until the correct clearance to the connector is
obtained.
INSTALLATION
CHECKLIST
If further reduced clear-
ances are needed, ob-
tain requirements for
construction of a pro-
tected wall from your
local building authori-
ties and their allowable
reductions of the listed
clearances.
1) CheckClearancestoCombustibles.Referto
the "Clearance to Combustibles" section.
2) Install flueing. Refer to the "Flueing"
section.
This unit can be installed on a solid combustible
surface like a wood floor. This unit can also be
installed directly on carpeting or vinyl when
the bottom pedestal cover plate (provided with
unit) is installed.
3) Make gas connections. Refer to the "Gas
Connection" section.
Test the pilot. Must be as per diagram in the
"Pilot Adjustment" section.
This appliance may be installed only with the
clearances as shown in the situations pictured.
Do not combine clearances from one type of
installation with another in order to achieve
closer clearances.
4) If necessary, convert NG to LPG. Refer to
the "Conversion from NG to LPG" section
DRAFT DIVERTER
5) Test Gas Pressure. Refer to the "Gas Pipe
This heater has a draft diverter built in. It must
notbealtered,obstructed,orblockedinanyway,
and the unit must be installed so that the draft
diverter is in the same atmospheric pressure
zone as the combustion air inlet to the burner.
This heater must be properly connected to a
flueing system. This heater is equipped with a
flue safety shutoff system.
Pressure Testing" section.
Use the minimum clearances shown in the
diagrams below for all installations.
6) Install log set. Refer to the "Log Set
Installation" section.
7) Install Front Door. Refer to the "Front Door
Clearances
Installation" section.
A Side Wall to Unit
B Back Wall to Unit
E Side Wall to Unit
7-1/2" / 190 mm
6" / 155 mm
2" / 50 mm
8) Test for flue spillage (draft test). Refer to the
WARNING: Operation of this heater when
not connected to a properly installed and
maintainedflueingsystemortamperingwith
the flue safety shutoff system can result in
carbon monoxide (CO) poisoning and pos-
sible death.
"Test for Flue Spillage" section.
9) Install Optional Features. Refer to the
following sections where applicable:
Reference Dimensions
a. Optional Wall Thermostat
b. Optional Remote Control
FLUEING
C Back Wall to Flue Centerline 10-3/4" / 273 mm
D Side Wall to Flue Centerline 20-1/2" / 520 mm
F Side Wall to Flue Centerline 11" / 280 mm
10) Final check. Refer to the "Final Check"
section.
This heater is a flued appliance and must be
connected to a chimney/flue in accordance with
the installation codes.
Before leaving this unit with the customer, the
installer must ensure that the appliance is fir-
ing correctly and operation fully explained to
customer.
Note: The rear pedestal cover plate must
always be fitted for safety. Electrical
connections inside.
This includes:
For your safety this heater is equipped with a
flue safety switch designed to sense incorrect
flueing and react by shutting down the gas sup-
ply. This thermally actuated switch is located
within the draft diverter and will detect either a
blockedchimneyorbackdraftconditionwherethe
chimney flow has reversed. If this switch shuts
theunitdown, itindicatesadraftingproblemthat
must be identified and rectified without delay
- the thermally activated switch must never be
bypassed or disconnected as a hazardous or
deadly condition can result.
1) Clocking the appliance to ensure the correct
firing rate (rate noted on label) after burning
appliance for 15 minutes.
2) Ifrequired,adjustingtheprimaryairtoensure
that the flame does not carbon. First allow
the unit to burn for 15-20 min. to stabilize.
CAUTION: Any alteration to the product that
causes sooting or carboning or that results in
damage is not the responsibility of the manu-
facturer.
6
Regency F38-2 Freestanding Gas Stove
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INSTALLATION
6) When finished reading manometer, turn
off the gas valve, disconnect the hose and
tighten the screw (clockwise) with a 1/8" flat
screwdriver. Screw should be snug, but do
not over tighten.
Flueing Requirements
System Data
F38-2
A100mmdiameterflueisrequired. Forcosmetic
or aesthetic purposes 6" outer flue can be used
as long as an approved inner flue is installed.
Fasten but do not penetrate the inner sleeve of
the flue when tightening the screw.
F38-NG2: For 0 to 610 meters altitude
F38-LPG2: For 0 to 610 meters altitude
S.I.T. Valve Description
Burner Inlet Orifice Sizes:
NG
#33
LPG
#52
The minimum flue required is 3.3m from floor
level.
Burner
Max. Input
1) Gas on/off knob
2) Manual high/low adjustment
3) Pilot Adjustment
Follow all flueing manufacturer’s requirements
and local building codes or AS5601-2004.
NG
LPG
38 mj
31 mj
4) Thermocouple Connection
5) Main Operator
Min. Input
NG
6) Outlet Pressure Tap
7) Inlet Pressure Tap
24.1 mj
24.5 mj
GAS CONNECTION
LPG
8) Pilot Outlet
The gas line should be rigid pipe. Copper may
also be used if approved by AS5601-2004.
Supply Pressure
9) Main Gas Outlet
NG
LPG
1.74 kPa
2.99 kPa
10) Flange Securing Screw Holes
11) Alternative TC Connection Point
12) Thermoelectric Unit
13) Additional Valve Mounting Hole
The gas connection at the valve is 1/2 male.
For minimum and maximum supply pressure
see the System Data Table.
Manifold Pressure
NG
LPG
0.87 kPa
2.65 kPa
GAS PIPE PRESSURE
TESTING
Electrical: 240 V. 50Hz.
Circulation: High/Off/LO speed fan, 150/89
CFM.
Log Set: Ceramic fiber, 7 per set.
The appliance must be isolated from the gas
supply piping system by closing its individual
manual shut-off valve during any pressure
testing of the gas supply piping system at test
pressures equal to or less than 1/2 psig. (3.45
kPa). Disconnectpipingfromvalveatpressures
over 3.45 kPa (14" w.c.).
Aeration Setting
NG Full Open
LPG 6.4 mm
Flue Restrictor Setting
NG Full Open
LPG Full Open
Themanifoldpressureiscontrolledbyaregulator
builtintothegascontrol,andshouldbechecked
at the pressure test point.
Note: To properly check gas pressure,
both inlet and manifold pressures
should be checked using the valve
pressure ports on the valve.
1) Make sure the valve is in the "OFF" posi-
tion.
2) Loosen the "IN" (# 7) and/or "OUT" (# 6)
pressure tap(s), turning counterclockwise
with a 1/8" wide flat screwdriver.
3) Attach manometer to "IN" and/or "OUT"
pressure tap(s) using a 5/16" ID hose.
4) Light the pilot and turn the valve to "ON"
position.
5) The pressure check should be carried out
with the unit burning and the setting should
be within the limits specified on the safety
label.
Regency F38-2 Freestanding Gas Heater
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INSTALLATION
CONVERSION KIT# 731-968 FROM NG TO LPG
THIS CONVERSION MUST BE DONE BY A QUALIFIED GAS FITTER IF IN DOUBT DO NOT DO THIS CONVERSION !!
9) Insert a 5/32” or
WARNING!
LPG Conversion Kit Contains:
4mm Allen wrench
into the hexagonal
key-way of the
screw (Fig. 2), rotate
it counter-clockwise
until it is free and
extract it.
Also check that the pilot
and main burner injectors are
appropriate for the gas type.
Qty.
Part #
Description
1
910-037
LPG Injector
(Pilot Orifice)
Burner Orifice #52
Red "LPG" label
Label "Converted to
LPG"
1
1
1
904-390
908-528
908-255
15) Pull off the pilot cap to expose the pilot
orifice.
1
904-529
5/32" Allen Key
Fig.3
10) Check that the screw is clean and if
1) Shut off the gas supply.
necessary remove dirt.
2) Open the front door and carefully remove
11) Flip the screw (Fig. 3).
the logs and lava rock.
16) Unscrew the pilot orifice with the allen
key and replace with the LPG pilot orifice
in the kit.
3) Remove burner. See diagram below.
12) Using the Allen
wrench as shown
in Fig.4, rotate the
screw clockwise
until snug, do not
overtighten.
Fig.2
Note: Use a magnetic type screwdriver
if possible.
17) Remove burner orifice with a 1/2" wrench
while using a 9/16" wrench to hold onto
the elbow behind the orifice, then discard
the orifice.
Fig.4
WARNING!
Do not over tighten the screw.
Recommended to grip the
wrench by the short side.
Pilot assembly is now accessible
for steps 4) to 9).
13) Verify that if the conversion is from NG to
LPG, the screw must be re-assembled
with the red o-ring visible (Fig. 5).
4) Open pedestal door and remove the gold
chain from door which will allow door to
fall.
LPG Configuration
Red o-ring visible
5) Remove lighting panel by removing the 6
Phillips head screws and put to the side.
Burner Orifice
6) Remove hi-low extension knob.
18) Reinstall new burner orifice LPG stamped
7) Turn control knob to
#52 and tighten.
Fig.5
the “OFF” position.
19) Reverse steps 3) to 2).
8) Remove the black
protection cap by
hand from the high-
low knob (Fig.1).
20) Attach the label "This unit has been con-
verted to LPG" near or on top of the Serial
# decal.
14) Re-assemble the
black protection
cap (Fig. 6).
21) Replace yellow "NG" label with red "LPG"
label.
Fig.1
Fig.6
8
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INSTALLATION
3) Place Rear Log A)02-65 on the two pins on
AERATION
LOG SET
the rear log support.
ADJUSTMENT
INSTALLATION
Theburneraerationisfactorysetbutmayneed
adjusting due to either the local gas supply or
altitude.
Read the instructions below carefully and
refer to the diagrams. If logs are broken
do not use the unit until they are replaced.
Broken logs can interfere with the pilot
operation.
A)02-65
F38-2 with 38 mj
F38-NG2
F38-LPG2
NG: Full open
LPG: 6.4 mm open
The gas log kit contains the following:
a) 02-65 Rear Log
b) 02-56 Middle Left Log
c) 02-44 Front Left Log
d) 02-46 Left Top Log
e) 02-45 Front Right Log
f) 02-47 Center Log
Caution: Carbon will be produced if the air
shutter is closed too much.
Pins on Rear Log Support
Note: Any damage due to carboning re-
sulting from improperly setting the
aeration controls is NOT covered
under warranty.
g) 02-48 Middle Right Log
h)
i)
Embers
Lava
902-151
902-154
4) Place the Middle Left Log B)02-56 on the
two pins as shown.
Note: Install Optional Brick Panels prior to
installing logs.
B)02-56
5) Place Front Left Log C)02-44 onto the 2
front pins as shown.
The "02" refer numbers (i.e. 02-65) are
molded into the rear of each log.
C)02-44
1) Carefully remove the logs from the box and
unwrap them. The logs are fragile, handle
with care - do not force into position.
2) Sprinkle the embers on the left and right
sides of the firebox base.
Embers.
Embers
Regency F38-2 Freestanding Gas Heater
9
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INSTALLATION
6) Place the Left Top Log D)02-46 on the pin
on Log B)02-56 and on top of the cutout
on Log A)02-65.
9) Place the notch in Center Log F)02-47 over
Log E)02-45 and across the cutout on Log
A)02-65.
G)02-48
E)02-45
A)02-65
F)02-47
A)02-65
D)02-46
Side View
E)02-45
B)02-56
C)02-44
Bracket
The bottom right edge of Log G)02-48 must
sit snugly against the bracket
Notch
Cutout
10) Position notch in Front Right Log G)02-48
on Log F)02-47 and push the bottom right
edge against the bracket on the burner
tray.
11) Test fire to ensure proper light off (make
sure flame flows smoothly from one end
of burner to the other. If there is any flame
hesitation, checkthatareaforanyblockage
of the burner port.
Cutout
Pin
7) Place Front Right Log E)02-45 on the two
pins as shown.
G)02-48
A)02-65
E)02-45
E)02-45
F)02-47
Notch
8) Place the lava rock in the area between
the left and right logs, leaving a space in
the middle for log (F) 02-47.
Ensure that the lava rocks are not placed
directly over the burner ports.
A)02-65
B)02-56
E)02-45
C)02-44
10
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INSTALLATION
6) Test the seal around the door by placing
a piece of paper between the unit and the
door, closethedoorandtrytopullthepaper
out. If it slips out easily, then the door is not
properlysealed.Tightenorloosenthelatch.
See diagram 3.
The smoke should be drawn into the draft di-
verter. If the smoke is not drawn into the draft
diverter, turn the unit off and check for the cause
of lack of draft.
FRONT DOOR
INSTALLATION
1) Open the two side panels.
.
2) Slidethedoorontothetwohingepinsmaking
sure the two pieces are flush together. See
diagram 1.
Note: The door latch may require adjust-
ment as the door gasket material
compresses after a few fires and
after glass replacement. Turn the
latch catch inward or outward to
loosen or tighten.
Note: If the flue is blocked or has a strong
reverse flow, the thermally actuated safety
switch mounted in the draft diverter will
automatically shut off the gas supply within
about 10 minutes. If the heater turns off be-
cause of this during the spillage test, check
for the cause of the lack of draft.
Diagram 3
Diagram 1
TEST FOR
FLUE SPILLAGE
3) Close the door. The latch plate must be
centered around the alignment pin. See
diagram 2. If the latch plate interferes with
the corner of the stove you may want to
angle the plate slightly so the door closes
easier.
A "spillage" test must be made before the
installed unit is left with the customer. Follow
the procedure below:
1) Start all exhaust fans in the home and any
other gas appliances. Then close all doors
and windows.
2) Light the unit and set controls to maxi-
mum.
3) After five minutes, test that there is a "pull"
on the flue by placing a smoke match,
cigarette or similar device which gives off
smoke, on the edge of the draft diverter.
See diagrams.
The thermally activated safety switch must
be manually reset before first startup.
Diagram 2
4) The latches should already be at the proper
setting. If they are too hard or too easy
to close, you may want to adjust them by
loosening the latch catch. See diagram 3.
5) Remove the blue plastic protective coating
from the glass.
Regency F38-2 Freestanding Gas Heater
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INSTALLATION
OPTIONAL WALL
THERMOSTAT
OPTIONAL REMOTE
CONTROL
FINAL CHECK
Before leaving this unit with the customer, the
installer must ensure that the appliance is firing
correctly. This includes:
A wall thermostat may be installed if desired. UsetheRegencyRemoteControlKit approved
Connect the wires as per the wiring diagrams. for this unit. Use of other systems may void
Note that the wires are connected to the "TH" your warranty.
on the gas valve. Use table below to determine
the maximum wire length:
1) Clocking the appliance to ensure the cor-
rect firing rate (rate noted on label) at 15
minutes.
The remote control kit comes with a hand held
transmitter, a receiver and a wall mounting
Note: Preferable if the thermostat is installed plate.
on an interior wall.
2) If required, adjusting the primary air to
ensure that the flame does not carbon.
First allow the unit to burn for 15 min. to
stabilize.
1) Choose a convenient location on the wall
Regency offers an optional programmable
thermostat but any 250-750 millivolt rated non-
anticipator type thermostat that is CSA, ULC or
UL approved may be used.
to install the receiver and the receptacle
box (protection from extreme heat is very
important). Run wires from the fireplace to
that location, use Thermostat Wire Table.
3) Check for proper draft.
CAUTION
2) Connectthewiresasperthewiringdiagram
Any alteration to the product that
causes sooting or carboning that
results in damage to the exterior
facia is not the responsibility of the
manufacturer.
above.
CAUTION
Do not connect the millivolt
wall thermostat wires
to the 240 V wires.
CAUTION
Do not connect the millivolt
remote control wires to
the 240V wires.
Thermostat Wire Table
3) Install3AAAalkalinebatteriesintransmitter
and 4 AA alkaline batteries in the receiver.
Install the receiver and its cover in the wall.
Switch the remote receiver to "remote"
mode. The remote control is now ready for
operation.
Recommended Maximum Lead Length
(Two-Wire) When Using Wall
Thermostat (CP-2 System)
Wire Size
Max. Length
14 GA.
16 GA.
18 GA.
20 GA.
22 GA.
15.24
9.75
6.10
3.66
2.71
m
m
m
m
m
12
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INSTALLATION
WIRING
WARNING: Electrical Grounding
Instructions
No electrical power supply is required for the
gas control to operate. However, a 240V A.C.
power supply is needed for the fan/blower
operation.
CAUTION:
Label all wires prior to disconnection
when servicing controls.
Wiring errors can cause improper
and dangerous operation.
Thisapplianceisequippedwithathree
pronged (grounding) plug for your
protection against shock hazard and
shouldbepluggeddirectlyintoaprop-
erlygroundedthree-prongreceptacle.
Do not cut or remove the grounding
prong from this plug.
Caution: Ensure that the wires do not
touch any hot surfaces and are away
from sharp edges.
Regency F38-2 Freestanding Gas Heater
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OPERATING INSTRUCTIONS
4) Turn the PILOT knob counterclockwise to
DO NOT BURN THE APPLIANCE
WITHOUT THE GLASS FRONT IN
PLACE.
OPERATING
INSTRUCTIONS
pilot and align it with the arrow as shown
in diagram 1.
5) Push in PILOT knob all the way in and hold.
ImmediatelypushIGNITORbuttonuntilpilot
lights. Continue to hold the PILOT knob in
for approximately one minute, then release
the PILOT knob. The pilot flame should
continuetoburn. Ifthepilotdoesnotremain
lit,repeatoperationallowingalongerperiod
before releasing PILOT knob.
Beforeoperatingthisappliance,proceedthrough
the following check list.
AUTOMATIC
CONVECTION
FAN OPERATION
1) Read and understand these Instructions
before operating this appliance.
2) Check to see that all wiring is correct and
enclosed to prevent possible shock.
Set the fan speed on
control panel at the
top rear of the unit to
adjust to the desired
speed. The fan will
turn on as the stove
comesuptooperating
temperature.Afterthe
unit has been turned
offandtheunitcooled
to below a useful heat
output range the fan
will shut off automati-
cally.
6) Turn PILOT knob counter clockwise to
3) Check to ensure there are no gas leaks.
on.
4) Make sure the three pieces of door glass
are properly positioned. Never operate the
appliance with any of the glass removed or
with the door open.
7) Use the ON/OFF switch to turn on the
burner.
8) Rotate the HEAT control to adjust the flame
height higher or lower.
5) Verify that all flueing and the cap is unob-
structed.
6) Verify log placement. If the pilot cannot be
seen when lighting the unit - the logs or the
embers have been incorrectly positioned.
SHUTDOWN
INSTRUCTIONS
7) The unit should never to turned off and on
1) Use the ON/OFF switch, wall switch,
thermostat or remote control to turn off the
burner.
ADJUSTING FLAME
HEIGHT
without a minimum of a 60 second wait.
2) Push in the PILOT knob slightly and turn
clockwise to off. Do not force.
Your heater has an adjustable flame to tailor the
look and heat output to your specific needs. It
is adjusted by turning the flame adjustment dial
on the gas control valve.
LIGHTING
INSTRUCTIONS
3) Turn off all electric power to the appliance
if service is to be performed.
IMPORTANT: The PILOT knob cannot be
turned from pilot to off unless it is partially
depressed.
Turn clockwise to adjust the flame higher, coun-
terclockwise for a lower flame.
FIRST FIRE
Note: Open the pedestal door of the unit
before lighting the pilot. Once the
pilotislit, closethedoor. Youshould
never operate the unit with the door
open.
The FIRST FIRE in your heater is part of the
paint curing process. To ensure that the paint
is properly cured, it is recommended that you
burn your fireplace for at least four (4) hours the
first time you use it with the fan on.
1) If the PILOT knob is in the off position
When first operated, the unit will release an
odour caused by the curing of the paint and the
burning off of any oils remaining from manufac-
turing. Smoke detectors in the house may go
off at this time. Open a few windows to ventilate
the room for a couple of hours. The glass may
require cleaning.
proceed to Step 4.
DO NOT ATTEMPT TO CLEAN THE GLASS
Diagram 1
WHILE IT IS STILL HOT!
WARNING
DO NOT SPRAY AEROSOLS IN
THE VICINITY OF THIS
APPLIANCE WHILE IN
OPERATION
2) Push in PILOT knob slightly and turn clock-
wise to off. Knob cannot be turned from
pilot to off unless knob is pushed in slightly.
Do not force.
Note: When the glass is cold and the appli-
anceislit,itmaycausecondensation
andfogtheglass.Thiscondensation
is normal and will disappear in a few
minutes as the glass heats up.
3) Waitfiveminutestoallowgas,thatmayhave
accumulated in the main burner compart-
ment, to escape. If you smell gas, follow
the instructions on the front of this manual.
If you don't smell gas continue on to the next
step.
DO NOT BURN THE APPLIANCE
WITHOUT THE GLASS FRONT IN
PLACE.
14
Regency F38-2 Freestanding Gas Stove
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OPERATING INSTRUCTIONS
COPY OF THE LIGHTING PLATE INSTRUCTIONS
FORYOURSAFETYREADBEFORELIGHTING
This appliance must be installed in accordance with local codes, if any; if none, follow the National Fuel Gas Code, ANSI
Z223.1/NFPA 54, or Natural Gas and Propane Installation Codes, CSA B149.1. (Australia: AS5601-2004, New Zealand: NZS 5261)
WARNING: If you do not follow these instructions exactly, a fire or explosion may result causing
propertydamage,personalinjuryorlossoflife.Improperinstallation,adjustment,alteration,service
or maintenance can cause injury or property damage. Refer to the owner’s information manual
provided with this appliance. For assistance or additional information consult a qualified installer,
service agency or gas supplier.
A) This appliance has a pilot which must be lighted
by hand, following the instructions below
exactly.
B) BEFORE LIGHTING smell all around the appliance
area for gas. Be sure to smell next to the floor
because some gas is heavier than air and will
settle on the floor.
a qualified service technician. Force or attempted
repair may result in a fire or explosion.
D) Do not use this appliance if any part has been under
water. Immediately call a qualified service techni-
cian to inspect the appliance and to replace any part
of the control system and any gas control which has
been under water.
This appliance needs fresh air for safe operation and
must be installed so there are provisions for adequate
combustion and ventilation air.
WHAT TO DO IF YOU SMELL GAS
- Do not try to light any appliance
- Do not touch any electric switch, do not use any
phone in your building
- Immediately call your gas supplier from a
neighbors phone. Follow the gas supplier’s in-
structions.
CAUTION:Hotwhileinoperation. Donottouch.
Severe Burns may result. Due to high surface
temperatures keep children, clothing and
furniture, gasoline and other liquids having
fammablevaporsaway.Keepburnerandcontrol
compartment clean. See installation and
operatinginstructionsaccompanyingappliance.
- If you cannot reach your gas supplier, call the
fire department.
C) Use only your hand to push in or turn the gas
control knob. Never use tools. If the knob will not
push in or turn by hand, don’t try to repair it, call
LIGHTINGINSTRUCTIONS
STOP! Read the safety information above on this
label.
1) Push in gas control knob slightly and turn
Release knob and it will pop back up. Pilot should
remain lit. If it goes out, repeat steps 3) and 4).
If knob does not pop up when released, stop and
immediately call your service technician or gas
supplier.
If the pilot will not stay lit after several tries, turn the
gas control knob to “OFF” and call your service
technician or gas supplier.
clockwise
to “OFF”. Knob cannot be turned
from “PILOT” to “OFF” unless knob is pushed in
slightly. Do not force.
2) Wait five (5) minutes to clear out any gas. If you
then smell gas STOP! follow “B” in the safety
information above on this label. If you don’t smell 5) Turn gas control knob counterclockwise
to “ON”.
gas, go to the next step.
6) Use rocker switch to operate main burner.
3) Turn knob on gas control counterclockwise
to “PILOT”.
PILOT BURNER
VEILLEUSE
OFF
4) Push in control knob all the way and hold in.
Immediately push black button on spark igniter
until pilot lights. Continue to hold the control
knob in for about 1/2 minute after the pilot is lit.
THERMOPILE
ELEMENT
THERMO-
ELECTRIQUE
Gas Inlet
TO TURN OFF GAS APPLIANCE
1) Push in the gas control knob slightly and turn 2) Turn off all electric power to the appliance if
clockwise to “OFF”. Do not force. service is to be performed.
You may shut off the pilot during prolonged non use periods to conserve fuel.
908-649c
DO NOT REMOVE THIS INSTRUCTION PLATE
WARNING:
DO NOT SPRAY AEROSOLS IN THE VICINITY OF
THIS APPLIANCE WHILE IN OPERATION.
Regency F38-2 Freestanding Gas Heater
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15
OPERATING INSTRUCTIONS
PILOT ADJUSTMENT
NORMAL OPERATING
SOUNDS OF
Periodically check the pilot flames. Correct
flame pattern has three strong blue flames: 1
flowing around the thermopile and 1 around the
thermocouple, and 1 flowing across the rear of
the burner (it does not have to be touching the
burner).
GAS APPLIANCES
It is possible that you will hear some sounds
fromyourgasappliance.Thisisperfectlynormal
due to the fact that there are various gauges
and types of steel used within your appliance.
Listedbelowaresomeexamples.Allarenormal
operatingsoundsandshouldnotbeconsidered
as defects in your appliance.
Note: If you have an incorrect flame pat-
tern, contact your Regency dealer
for further instructions.
Blower:
Regency gas appliances use high tech blowers
to push heated air farther into the room. It is not
unusual for the fan to make a "whirring" sound
when ON. This sound will increase or decrease
in volume depending on the speed setting of
your fan speed control.
Burner Tray:
The burner tray is positioned directly under the
burner tube(s) and logs and is made of a differ-
ent gauge material from the rest of the firebox
and body. Therefore, the varying thicknesses of
steelwillexpandandcontractatslightlydifferent
rates which can cause "ticking" and "cracking"
sounds. You should also be aware that as there
are temperature changes within the unit these
sounds will likely re-occur. Again, this is normal
for steel fireboxes.
Top View of pilot flame
Incorrectflamepatternwillhavesmall, probably
yellow flames, not coming into proper contact
with the rear of the burner or thermopile.
Blower Thermodisc:
When this thermally activated switch turns ON
it will create a small "clicking" sound. This is the
switch contacts closing and is normal.
Pilot Flame:
While the pilot flame is on it can make a very
slight "whisper" sound.
Gas Control Valve:
As the gas control valve turns ON and OFF, a
dullclickingsoundmaybeaudible,thisisnormal
operation of a gas regulator or valve.
Top View of pilot flame
Unit Body/Firebox:
Different types and thicknesses of steel will
expand and contract at different rates resulting
in some "cracking" and "ticking" sounds will be
heard throughout the cycling process.
16
Regency F38-2 Freestanding Gas Stove
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MAINTENANCE
MAINTENANCE
INSTRUCTIONS
GLASS
REPLACEMENT
CLOTHING OR OTHER FLAMMA-
BLE MATERIAL SHOULD NOT BE
PLACED ON OR NEAR THE AP-
PLIANCE.
1) Always shut the valve off before cleaning.
For relighting, refer to lighting instructions.
Keep the burner and control compartment
clean by brushing and vacuuming at least
once a year. When cleaning the logs, use
a soft clean brush as the logs are fragile
and easily damaged.
Your Regency heater is supplied with high
temperature, 5mm Neoceram silica coated
ceramic glass that will withstand the highest
heat that your unit will produce. In the event
that you break your glass, purchase your re-
placement from an authorized Regency dealer
only, and follow the step-by-step instructions
for replacement.
DO NOT USE THIS APPLIANCE
IF ANY PART HAS BEEN UNDER
WATER. IMMEDIATELY CALL AN
AUTHORIZED SERVICE TECHNI-
CIANTOINSPECTTHEAPPLIANCE
AND TO REPLACE ANY PART OF
CONTROL SYSTEM AND ANY GAS
CONTROL WHICH HAS BEEN UN-
DER WATER.
2) Clean glass (never when unit is hot), appli-
ance, louvres, and door with a damp cloth.
Never use an abrasive cleaner. The gold
louvres (and optional gold door) may be
scratched if abrasives are used to clean
them.
Removing Glass:
Note: Wearing gloves will protect your
hands while handling glass.
6) Verify proper operation after servicing.
1) Remove the door from the unit and place
The heater is finished in a heat resistant
paint and should only be refinished with
heat resistant paint (not with wall paint).
Regency uses StoveBright Paint - Metallic
Black #6309.
on a soft surface to prevent scratching.
2) Pull out the door gasket.
LOG REPLACEMENT
3) Remove the 24 nuts holding the glass
retainers in place. Do not remove the nuts
underneath the retainers.
Theunitshouldneverbeusedwithbrokenlogs.
Turn off the gas valve and allow the unit to cool
before opening door to carefully remove the
logs. The pilot light generates enough heat to
burn someone. If for any reason a log should
need replacement, you must use the proper
replacement log. The position of these logs
must be as shown in the diagram under Log
Installation.
3) Make a periodic check of burner for proper
position and condition. Visually check the
flameoftheburnerperiodically,makingsure
the flames are steady; not lifting or floating.
If there is a problem, call an authorized
service person.
4) Remove the door catch plate.
5) Removeglassretainersonsidesfirst(3each
side) then remove two center retainers.
4) The appliance and flueing system must be
inspected before use, and at least annu-
ally, by an authorized field service person,
to ensure that the flow of combustion and
ventilation air is not obstructed.
6) Remove glass from door assembly. When
removing glass, leave white insulation in
place.
Note: Improper positioning of logs may cre-
ate carbon build-up and will alter
the unit’s performance which is not
covered under warranty.
7) Reverse steps 6 to 2.
During the annual service call, the burners
should be removed from the burner tray
and cleaned. Replace the embers - do not
block the pilot or burner ports.
DOOR AND
GLASS GASKET
5) Keep the area near the appliance clear and
free from combustible materials, gasoline
and other flammable
If the door gasket requires replacement use
7/8"diameterovaldoorgasket(Part#650-920).
The glass requires 5/8" flat glass gasket. See
your Regency dealer.
vapours and liquids.
WARNING:CHILDRENANDADULTS
SHOULD BE ALERTED TO THE
HAZARDS OF HIGH SURFACE
TEMPERATURE AND SHOULD
STAY AWAY TO AVOID BURNS
OR CLOTHING IGNITION. YOUNG
CHILDREN SHOULD BE CARE-
FULLY SUPERVISED WHEN THEY
ARE IN THE SAME ROOM AS THE
APPLIANCE.
CAUTION: ANY SAFETY SCREEN
OR GUARD REMOVED FOR SERV-
ICING AN APPLIANCE MUST BE
REPLACEDPRIORTOOPERATING
THE APPLIANCE.
Safety Screen: Only required in Australia
Regency F38-2 Freestanding Gas Heater
17
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MAINTENANCE
4) Lift fan off of the 2 pins, tip back and pull
through firebox opening. Disconnect the
green ground wire from the left side of the
fan as soon as you can reach it.
Installing Glass:
IMPORTANT
Disconnect power supply
before servicing
1) Install both center and side glass onto
aluminium extrusions as per diagram.
IMPORTANT: These fans collect a lot of
dustfromwithinyourhome.Ensureyou
maintain these fan motors on a regular
basis by vacuuming out the fan squirrel
cages,aroundthemotor,andaroundthe
grills on the back of the stove.
WARNING: Electrical Grounding In-
structions This appliance is equipped
with a three pronged (grounding) plug
for your protection against shock haz-
ard and should be plugged directly
into a properly grounded three-prong
receptacle. Do not cut or remove the
grounding prong from this plug.
2) Place glass assembly into door frame.
3) Install retainers by placing 1 drop of glue
where previously glued and put in place.
Diagram 2
4) Install side retainers.
5) Install door catch plate.
Replacing F38-2 Fan:
To Remove F38-2 Fan:
6) Install the 24 nuts loosely, do not tighten
Reverse the above steps (1 - 4). If necessary
install a new gasket before replacing the fan
access panel. Make sure the fan wires and the
ground wire are reattached.
1) Unplug or disconnect power source to
yet.
stove.
7) Tightensidepanelsnutsusingthefollowing
2) Remove all logs and the rear log support,
then remove the 10 screws holding the ac-
cess panel in place, see Diagram 1. (Fan
is also accessible by opening the right side
door. See Diagram 2).
procedure:
a. tightentop&bottomoutsidecornernuts
(2)
b. tighten inside nuts (3)
c. tighten top & bottom inside corners (2)
3) Unclip the black and white wires from the
fan motor.
8) Tighten the 10 nuts on center glass re-
tainer.
9) Repeat step 7 for other side panel.
10) Replace new gasket by gluing it in place.
FAN MAINTENANCE
Ifyourfanrequiresmaintenanceorreplacement,
access to the fan is through the access panel
on the rear wall of the firebox.
If the unit is damaged or needs repair, it shall
be repaired by the manufacturer or its service
agent or similiarly qualifed person in order to
avoid a hazard.
Diagram 1
Note: The unit MUST NOT be operated
withoutthefanaccesspanelsecurely
in place and correctly sealed.
18
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MAINTENANCE
REMOVING VALVE
If your valve requires maintenance or replace-
ment, follow these instructions:
4) Remove the two outside frame pieces by
removingtwoscrewsperside. Seediagram
below.
9) Carefully lift the burner tray assembly out.
NOTE: Alwaysshutoffthegassupply
before removing the valve.
1) Openfrontpedestaldoorandunhookchain.
You may want to put a soft cloth on the base
of the unit so that when the pedestal door
is open it doesn't scratch the paint. See
diagram below.
5) Carefully remove the logs and lava rock.
6) At this point you should disconnect the gas
10) To replace the burner tray assembly, simply
at the valve.
reverse these instructions.
7) Remove the burner by removing the two
1/4" hex head screws. See diagram be-
low.
2) Undo the six screws holding the control
panel in place.
Note: Use a magnetic type screwdriver.
3) Disconnect all wires from the back of the
panel and then remove panel. You should
lay the panel on a soft cloth so it doesn't get
marked up. See diagram below.
8) Removeeight1/4"hexheadscrewsholding
the burner tray assembly in place.
Regency F38-2 Freestanding Gas Heater
19
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PARTS LIST
MAIN ASSEMBLY
Part#: Aust. New Zealand Description
Aust. New Zealand Description
28) *
29) *
30) 750-026
32) 730-018
33) 560-535
Mounting Bracket - Fan Thermodisc
Thermodisc Cover
Rear Panel
Firebox Baffle
False Top Assembly
1) 560-920
560-922
2) 750-532
9) 750-040
10) 730-034
Top/Bottom Gold Louvre (Set)
Top/Bottom Black Louvre (Set)
Safety Screen (Australia only)
Fan Access Door
Gasket for Fan Access Door
34) 590-273 560245 Flue Attachment Bracket
35) 590-930 Ult. 6" Flue Collar (Optional)
38) 820-058 556077 Pedestal Base Cover
560-519
11) 910-169/P
12) 910-714
Fan Assembly
Fan Motor (240 Volt)
Power Cord (240 Volt)
46) 750-067
Rear Control Panel
731-968
948-216
918-534
Conversion Kit - to LPG
Logo Plate
Manual
15) *
16) 730-039
17) 904-257 551893 Pedestal Door Magnet
Pedestal Assembly
Pedestal Door
18) 560-025
Pedestal Back
*Not available as a replacement part.
19) 756-518
20) 756-520
Side Panel Door Assy (Right Side)
Side Panel Door Assy (Left Side)
21) 560-031 560242 Hinge for Side Panel
23) 904-258 551891 Side Panel Door Magnet
24) 948-255 556074 Door Latch c/w Hook
27) 910-233 560065 Thermodisc - Fan Auto On/Off
20
Regency F38-2 Freestanding Gas Stove
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PARTS LIST
BURNER & LOG ASSEMBLY
Part #
Description
52) 910-190
54) 910-373
55) 910-372
56) 918-088
Piezo Ignitor & Nut
Knob - S.I.T. Valve Extension
Flame Adjusting Knob
Control Panel Decal
Control Panel Plate
57)
*
750-527/P Valve Assembly - NG
750-526/P Valve Assembly - LPG
60) 910-478
904-689
Valve S.I.T. - NG/LPG
#33 Orifice - NG at 38 mj.
#52 Orifice - LPG at 31 mj.
904-390
71) 752-528
72) 910-126
910-035
75) 730-935
78) 752-525
Rear Log Bracket Assy
Pilot Assy-S.I.T. - 3 flame - NG
Pilot Assy-S.I.T. - 3 flame - LPG
Log Set
Burner Assy - NG/LPG
90) 910-386
91) 910-341
Thermocouple
Thermopile
92) 902-267
93) 902-231
94) 902-232
95) 902-226
96) 902-230
97) 902-229
98) 902-228
Rear Log
Left Top Log
Center Log
Middle Right Log
Middle Left Log
Front Right Log
Front Left Log
*Not available as a replacement part.
Regency F38-2 Freestanding Gas Heater
21
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PARTS LIST
DOOR ASSEMBLY
Part #
Description
730-933
101) 846-570
Black Wrap Door - Complete
Door Gasket Kit
105)
107) 936-243
111)
208) 940-325/P
*
Ceramic Paper
Glass Gasket
Door Frame Fibre Paper
Wrap Glass
*
*Not available as a replacement part.
111
WRAP DOOR
107
208
105
111
101
22
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WARRANTY
Exclusions:
RegencyFireplaceProductsaredesignedwithreliabilityand
simplicity in mind. In addition, our internal Quality Assur-
ance Team carefully inspects each unit thoroughly before it
leavesourdoor.RegencyIndustriesLtd.ispleasedtoextend
this limited lifetime warranty to the original purchaser of a
Regency Product.
ThislimitedLifetimeWarrantydoesnotextendtoorincludepaint,
door or glass gasketing or trim. It does not cover installation
andoperationalrelatedproblemssuchasover-firing,downdrafts
or spillage caused by environmental conditions, nearby trees,
buildings, hilltops, mountains, inadequate flueing or ventilation,
excessive offsets, negative air pressures caused by insufficient
makeupair, mechanicalsystemssuchasfurnaces, fans, clothes
dryers etc.
The Warranty: Lifetime
Covered under the agreement are the following components:
Combustion chamber, heat exchanger, burner tubes, logs,
embers, glass (thermal breakage) and all gold plating (against
defective manufacture).
The warranty does not extend to any part or parts which show
evidence of misuse or abuse, neglect, accident or lack of main-
tenance.
Products made by other manufacturers and used in conjunction
with the operation of this appliance without authorization from
Regency, may nullify your warranty on this product.
RegencyIndustriesLtd.,shallinnoeventbeliableforanyspecial,
indirect consequential damages of any nature whatsoever which
are in excess of the original purchase price of the product. Any
alteration to the unit which causes sooting or carbonning that
results in damage to the exterior facia is not the responsibility
of Regency Industries Ltd.
The above will be covered for parts and labour for the first five
years and parts only thereafter.
Electricalcomponentssuchasfans,switches,wiring,thermodiscs,
remote control, thermopiles, thermocouples and gas valves are
covered for one year from the date of purchase.
Conditions:
All installations must be performed by an authorised gas fitter
and installed according to all applicable local and national codes.
Also, all service work must be carried out by an authorised gas
service person. It is the responsibility of the installer to ensure
that the appliance is firing as per rating plate. Any part or parts
of this unit which in our judgement show evidence of such defect
will be repaired or replaced at Regency's option, through an
accredited distributor or agent provided that the defective part
be returned to the distributor or agent Transportation Prepaid,
if requested. In areas where there is not an approved service
agent or the closest approved service agent is situated more
than twenty-five (25) kilometres from the installation, Australian
Heating Distributors are not obliged to arrange warranty repairs
and travel and/or additional labour charges will apply.
General:
It is essential that all submitted claims provide all of the neces-
sary information including purchase date, serial #, type of unit
and part or parts requested.
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