HP ProLiant DL380p Gen8 Server
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 661848-005a
August 2013
Edition: 5
Download from Www.Somanuals.com. All Manuals Search And Download.
Contents
Component identification............................................................................................................... 7
Systems Insight Display LEDs..................................................................................................................... 11
System board components........................................................................................................................ 15
DIMM slot locations....................................................................................................................... 18
PCI riser cage LED................................................................................................................................... 20
Power up the server................................................................................................................................. 23
Opening the cable management arm............................................................................................... 25
Remove the hot-plug fan cage................................................................................................................... 26
Remove the hot-plug fan........................................................................................................................... 27
Remove the PCI riser cage........................................................................................................................ 29
Install the PCI riser cage........................................................................................................................... 30
Remove the air baffle............................................................................................................................... 32
Electrical grounding requirements.................................................................................................... 36
Connecting a DC power cable to a DC power source........................................................................ 36
Contents
3
Download from Www.Somanuals.com. All Manuals Search And Download.
Memory options...................................................................................................................................... 49
Memory subsystem architecture....................................................................................................... 50
DIMM identification....................................................................................................................... 51
General DIMM slot population guidelines......................................................................................... 53
Installing a DIMM.......................................................................................................................... 54
Redundant hot-plug power supply option.................................................................................................... 65
Removing the expansion slot blanks................................................................................................. 72
2U rack bezel option............................................................................................................................... 85
HP Trusted Platform Module option............................................................................................................ 86
Installing the Trusted Platform Module board..................................................................................... 87
Cabling..................................................................................................................................... 90
SAS hard drive cabling............................................................................................................................ 90
Optical drive cabling............................................................................................................................... 91
FBWC cabling........................................................................................................................................ 92
Server mode........................................................................................................................................... 98
HP iLO......................................................................................................................................... 98
HP Insight Remote Support software............................................................................................... 102
Contents
4
Download from Www.Somanuals.com. All Manuals Search And Download.
Re-entering the server serial number and product ID......................................................................... 105
Array Configuration Utility............................................................................................................ 105
Version control............................................................................................................................ 109
HP operating systems and virtualization software support for ProLiant servers...................................... 109
Troubleshooting........................................................................................................................ 111
Ukraine RoHS material content declaration............................................................................................... 113
Electrostatic discharge............................................................................................................... 114
Preventing electrostatic discharge............................................................................................................ 114
Grounding methods to prevent electrostatic discharge................................................................................ 114
Specifications........................................................................................................................... 115
HP 750 W CS Titanium power supply (96% efficiency).................................................................... 118
HP 750 W 48V CS Power Supply................................................................................................. 119
HP contact information........................................................................................................................... 120
Contents
5
Download from Www.Somanuals.com. All Manuals Search And Download.
Contents
6
Download from Www.Somanuals.com. All Manuals Search And Download.
Component identification
Front panel components
•
SFF model (8-drive)
Item
Description
Video connector
SATA optical drive bay
Drive bays
1
2
3
4
5
Systems Insight Display
USB connectors (2)
•
SFF model with optional hard drive cage (16-drive)
Item
Description
Video connector
1
2
3
4
5
Drive bays (box 1)
Drive bays (box 2)
Systems Insight Display
USB connectors (2)
Component identification
7
Download from Www.Somanuals.com. All Manuals Search And Download.
•
SFF model (25-drive)
Item
Description
Video connector
Quick release levers (2)
Drive bays
1
2
3
4
USB connector
•
LFF model (8-drive)
Item
Description
Video connector
SATA optical drive bay
Drive bays
1
2
3
4
5
Systems Insight Display
USB connectors (2)
Component identification
8
Download from Www.Somanuals.com. All Manuals Search And Download.
•
LFF model (12-drive)
Item
Description
Video connector
Quick-release levers (2)
Drive bays
1
2
3
4
USB connector
Front panel LEDs and buttons
Item
Description
Status
Power On/Standby button
and system power LED
Solid green = System on
Flashing green (1 Hz/cycle per sec) = Performing power on sequence
Solid amber = System in standby
1
Off = No power present*
Component identification
9
Download from Www.Somanuals.com. All Manuals Search And Download.
Item
Description
Status
Health LED
Solid green = Normal
Flashing amber = System degraded
2
Flashing red (1 Hz/cycle per sec) = System critical
Fast-flashing red (4 Hz/cycles per sec) = Power fault**
NIC status LED
UID button/LED
Solid green = Link to network
Flashing green (1 Hz/cycle per sec) = Network active
Off = No network activity
3
4
Solid blue = Activated
Flashing blue (1 Hz/cycle per sec) = Remote management or
firmware upgrade in progress
Off = Deactivated
*Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has
occurred, or the power button cable is disconnected.
**To identify components in a degraded or critical state, see the Systems Insight Display LEDs, check iLO/BIOS logs, and
reference the server troubleshooting guide.
Access the Systems Insight Display
To access a pop-out HP Systems Insight Display:
1.
2.
Press and release the panel.
After the display fully ejects, rotate the display downward to view the LEDs.
Component identification 10
Download from Www.Somanuals.com. All Manuals Search And Download.
Systems Insight Display LEDs
The HP Systems Insight Display LEDs represent the system board layout. The display enables diagnosis with
the access panel installed.
Item
Description
Status
Power cap
Off = System is in standby, or no cap is set.
Solid green = Power cap applied
1
NIC link/activity
Off = No link to network. If the power is off,
view the rear panel RJ-45 LEDs for status
2
Flashing green = Network link and activity
Solid green = Network link
AMP status
Off = AMP modes disabled
Solid green = AMP mode enabled
Solid amber = Failover
3
Flashing amber = Invalid configuration
Over temp
Off = Normal
Solid amber = High system temperature
detected
4
All other LEDs
Off = Normal
Amber = Failure
—
For more information on the activation of
these LEDs, see "Systems Insight Display
Component identification 11
Download from Www.Somanuals.com. All Manuals Search And Download.
Systems Insight Display LED combinations
When the health LED on the front panel illuminates either amber or red, the server is experiencing a health
event. Combinations of illuminated Systems Insight Display LEDs, the system power LED, and the health LED
indicate system status.
Systems Insight Display Health LED
LED and color
System power
LED
Status
Red
Amber
One or more of the following conditions may
exist:
Processor (amber)
•
•
•
•
Processor in socket X has failed.
Processor X is not installed in the socket.
Processor X is unsupported.
ROM detects a failed processor during
POST.
Amber
Green
Processor in socket X is in a pre-failure
condition.
Processor (amber)
Red
Green
Green
Green
One or more DIMMs have failed.
DIMM (amber)
DIMM (amber)
Over temp (amber)
Amber
Amber
DIMM in slot X is in a pre-failure condition.
The Health Driver has detected a cautionary
temperature level.
Red
Amber
The server has detected a hardware critical
temperature level.
Over temp (amber)
Red
Green
Green
Green
The PCI riser cage is not seated properly.
One fan has failed or has been removed.
PCI riser (amber)
Fan (amber)
Amber
Red
Two or more fans have failed or been
removed.
Fan (amber)
Red
Amber
One or more of the following conditions may
exist:
Power supply (amber)
•
Only one power supply is installed and
that power supply is in standby.
Power supply fault
•
•
System board fault
Amber
Green
One or more of the following conditions may
exist:
Power supply (amber)
•
Redundant power supply is installed and
only one power supply is functional.
AC power cord is not plugged into
redundant power supply.
•
•
•
Redundant power supply fault
Power supply mismatch at POST or
power supply mismatch through hot-plug
addition
—
—
—
—
Amber
Standby
Power cap (off)
Flashing green
Green
Waiting for power
Power is available.
Power is not available.
Power cap (green)
Power cap (green)
Amber
Power cap (flashing
amber)
Component identification 12
Download from Www.Somanuals.com. All Manuals Search And Download.
IMPORTANT: If more than one DIMM slot LED is illuminated, further troubleshooting is required.
Test each bank of DIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing
each DIMM in a bank with a known working DIMM.
Rear panel components
Item Description
PCIe slots 1–3 (top to bottom)
1
2
3
4
5
6
7
8
9
10
PCIe slots 4–6 (top to bottom)
Power supply 1 (PS1)
PS1 power connector
PS2 power connector
Power supply 2 (PS2)
USB connectors (4)
Video connector
iLO connector
Serial connector
FlexibleLOM ports (Shown: 4x1Gb/Optional: 2x10Gb); port 1 on right side
11
Component identification 13
Download from Www.Somanuals.com. All Manuals Search And Download.
Rear panel LEDs and buttons
Item Description
Status
UID LED/button
Off = Deactivated
Solid blue = Activated
1
Flashing blue = System being managed remotely
Power supply 2
LED
Off = System is off or power supply has failed.
Solid green = Normal
2
3
4
5
Power supply 1
LED
Off = System is off or power supply has failed.
Solid green = Normal
NIC link LED
Off = No network link
Green = Network link
NIC activity LED
Off = No network activity
Solid green = Link to network
Flashing green = Network activity
Non-hot-plug PCI riser board slot definitions
•
Primary riser cage connector, connected to processor 1 or the southbridge
PCIe 3-slot riser cage*
PCIe 2-slot x16 riser cage
PCIe2 or PCIe3** x16 (16,8,4,2,1)
—
1 - FL/FH
PCIe2 or PCIe3** x8 (8,4,2,1)
PCIe2 x8 (4,2,1)†
—
—
2 - HL/FH
3 - HL/FH
•
Secondary riser cage connector, connected to processor 2 (Processor 2 must be installed)
PCIe 3-slot riser cage*
PCIe 2-slot x16 riser cage
PCIe2 or PCIe3** x16 (16,8,4,2,1)
PCIe2 or PCIe3** x16 (16,8,4,2,1)
—
PCIe2 or PCIe3** x16 (16,8,4,2,1)
PCIe2 or PCIe3** x8 (8,4,2,1)
PCIe2 or PCIe3** x8 (8,4,2,1)
4 - FL/FH
5 - HL/FH
6 - HL/FH
Component identification 14
Download from Www.Somanuals.com. All Manuals Search And Download.
*The server ships with one PCIe3 riser cage installed in the primary riser cage connector.
**These slots can run 8 GT/s signaling rate in either PCIe2 or PCIe3 mode, depending on the capability of
the installed processor.
†PCIe slot 3 is connected to the southbridge and runs at the Gen2 signaling rate.
Notes:
•
•
•
"Primary" denotes the riser cage is installed in the primary riser connector.
"Secondary" denotes the riser cage is installed in the secondary riser connector.
Installing the riser cages listed in the table above in either the primary or secondary riser connectors
determines the form factor of the PCI cards supported by those riser cages.
•
•
FL/FH denotes full-length, full-height. HL/FH denotes half-length, full-height. LP denotes low profile.
The PCIe2 x16 riser cage supports a maximum power of 150 W with an HP power cable. This cable
must be used for PCIe card wattages greater than 75 W.
System board components
Component identification 15
Download from Www.Somanuals.com. All Manuals Search And Download.
Item
Description
Fan connector 6
1
Systems Insight Display connector
Fan connector 5
2
3
Processor 1 DIMM slots
Fan connector 4
4
5
Front I/O connector
6
Front USB connector
7
Fan connector 3
8
First drive cage, box 2 power connector
Fan connector 2
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Processor 2 DIMM slots
Second drive cage, box 1 power connector
Fan connector 1
Discovery services connector
Front video connector
USB connector
Power supply backplane connector
SATA optical drive connector
NMI jumper
System battery
SD card slot
Secondary (processor 2) PCI riser connector
System maintenance switch
Processor 2 socket
TPM connector
Primary (processor 1) PCI riser connector
FlexibleLOM
SAS connector 1
SAS connector 2
Cache module connector
Processor 1 socket
RDX power connector
System maintenance switch
Position
Default
Function
Off
Off = HP iLO security is enabled.
On = HP iLO security is disabled.
S1
Off
Off = System configuration can be
changed.
S2
On = System configuration is locked.
Off
Off
Reserved
Reserved
S3
S4
Component identification 16
Download from Www.Somanuals.com. All Manuals Search And Download.
Position
Default
Function
Off
Off = Power-on password is enabled.
On = Power-on password is disabled.
S5
Off
Off = No function
S6
On = ROM reads system configuration
as invalid.
—
—
—
—
—
—
Reserved
Reserved
Reserved
Reserved
Reserved
Reserved
S7
S8
S9
S10
S11
S12
To access the redundant ROM, set S1, S5, and S6 to on.
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all
system configuration settings from both CMOS and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to
properly configure the server or data loss could occur.
NMI functionality
An NMI crash dump enables administrators to create crash dump files when a system is hung and not
responding to traditional debug mechanisms.
Crash dump log analysis is an essential part of diagnosing reliability problems, such as hangs in operating
systems, device drivers, and applications. Many crashes freeze a system, and the only available action for
administrators is to cycle the system power. Resetting the system erases any information that could support
problem analysis, but the NMI feature preserves that information by performing a memory dump before a
hard reset.
To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can use the iLO
Virtual NMI feature.
For more information, see the white paper on the HP website
Component identification 17
Download from Www.Somanuals.com. All Manuals Search And Download.
DIMM slot locations
DIMM slots are numbered sequentially (1 through 12) for each processor. The supported AMP modes use the
letter assignments for population guidelines.
SAS and SATA device numbers
•
•
•
SFF 8-device bay numbering
Optional SFF 16-device bay numbering
SFF 25-device bay numbering
Component identification 18
Download from Www.Somanuals.com. All Manuals Search And Download.
•
LFF 8-device bay numbering
•
LFF 12-device bay numbering
Hot-plug drive LED definitions
Item LED
Status
Definition
Locate
Solid blue
Flashing blue
The drive is being identified by a host application.
The drive carrier firmware is being updated or requires an update.
1
Activity ring
Rotating green
Off
Drive activity
2
No drive activity
Component identification 19
Download from Www.Somanuals.com. All Manuals Search And Download.
Item LED
Status
Definition
Do not remove
Solid white
Do not remove the drive. Removing the drive causes one or more of
the logical drives to fail.
3
Off
Removing the drive does not cause a logical drive to fail.
Drive status
Solid green
The drive is a member of one or more logical drives.
4
Flashing green
The drive is rebuilding or performing a RAID migration, strip size
migration, capacity expansion, or logical drive extension, or is
erasing.
Flashing
amber/green
The drive is a member of one or more logical drives and predicts
the drive will fail.
Flashing amber The drive is not configured and predicts the drive will fail.
Solid amber
Off
The drive has failed.
The drive is not configured by a RAID controller.
PCI riser cage LED
CAUTION: To prevent damage to the server or expansion boards, power down the server and
remove all AC power cords before removing or installing the PCI riser cage.
Status
On = AC power is connected.
Off = AC power is disconnected.
Component identification 20
Download from Www.Somanuals.com. All Manuals Search And Download.
FBWC module LEDs (P222, P420, P421)
The FBWC module has three single-color LEDs (one amber and two green). The LEDs are duplicated on the
reverse side of the cache module to facilitate status viewing.
1 - Amber
2 - Green
3 - Green
Interpretation
Off
Off
The cache module is not powered.
Off
Off
Flashing 0.5 Hz Flashing 0.5 Hz The cache microcontroller is executing from within its
boot loader and receiving new flash code from the host
controller.
Flashing 1 Hz
Flashing 1 Hz
Flashing 1 Hz
On
The cache module is powering up, and the capacitor
pack is charging.
Off
Off
Off
Off
Off
Off
On
The cache module is idle, and the capacitor pack is
charging.
The cache module is idle, and the capacitor pack is
charged.
On
The cache module is idle, the capacitor pack is charged,
and the cache contains data that has not yet been
written to the drives.
Flashing 1 Hz
On
Off
Off
Off
On
A backup is in progress.
Off
The current backup is complete with no errors.
The current backup failed, and data has been lost.
Off
Flashing 1 Hz
Flashing 1 Hz
Flashing 1 Hz
Flashing 1 Hz
A power error occurred during the previous or current
boot. Data may be corrupt.
On
Off
Off
On
An overtemperature condition exists.
The capacitor pack is not attached.
Flashing 1 Hz
Flashing 2 Hz
Flashing 2 Hz
Flashing 2 Hz
Flashing 2 Hz
The capacitor has been charging for 10 minutes, but
has not reached sufficient charge to perform a full
backup.
On
On
Off
On
The current backup is complete, but power fluctuations
occurred during the backup.
On
On
The cache module microcontroller has failed.
Hot-plug fans
Component identification 21
Download from Www.Somanuals.com. All Manuals Search And Download.
CAUTION: To avoid damage to server components, fan blanks must be installed in fan bays 1
and 2 in a single-processor configuration.
The only two valid fan configurations are listed in the following table.
Configuration
Fan bay 1 Fan bay 2 Fan bay 3 Fan bay 4 Fan bay 5 Fan bay 6
Fan blank
Fan blank
Fan
Fan
Fan
Fan
1 processor
Fan
Fan
Fan
Fan
Fan
Fan
2 processors
For a single-processor configuration, four fans and two blanks are required in specific fan bays for
redundancy. A fan failure or missing fan causes a loss of redundancy. A second fan failure or missing fan
causes an orderly shutdown of the server.
Installing more than the required number of fans in a single-processor configuration is not a supported
configuration.
For a dual-processor configuration, six fans are required for redundancy. A fan failure or missing fan causes
a loss of redundancy. A second fan failure or missing fan causes an orderly shutdown of the server.
The server supports variable fan speeds. The fans operate at minimum speed until a temperature change
requires a fan speed increase to cool the server. The server shuts down during the following
temperature-related scenarios:
•
At POST and in the OS, HP iLO performs an orderly shutdown if a cautionary temperature level is
detected. If the server hardware detects a critical temperature level before an orderly shutdown occurs,
the server performs an immediate shutdown.
•
When the Thermal Shutdown feature is disabled in RBSU, HP iLO does not perform an orderly shutdown
when a cautionary temperature level is detected. Disabling this feature does not disable the server
hardware from performing an immediate shutdown when a critical temperature level is detected.
CAUTION: A thermal event can damage server components when the Thermal Shutdown feature
is disabled in RBSU.
Component identification 22
Download from Www.Somanuals.com. All Manuals Search And Download.
Operations
Power up the server
To power up the server, press the Power On/Standby button.
Power down the server
Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical
server data and programs.
IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the
system.
To power down the server, use one of the following methods:
•
Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server enters standby
mode.
•
Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter
standby mode.
This method forces the server to enter standby mode without properly exiting applications and the OS.
If an application stops responding, you can use this method to force a shutdown.
•
Use a virtual power button selection through HP iLO.
This method initiates a controlled remote shutdown of applications and the OS before the server enters
standby mode.
Before proceeding, verify the server is in standby mode by observing that the system power LED is amber.
Extend the server from the rack
1.
2.
Pull down the quick release levers on each side of the server.
Extend the server from the rack.
WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is
adequately stabilized before extending a component from the rack.
Operations 23
Download from Www.Somanuals.com. All Manuals Search And Download.
3.
After performing the installation or maintenance procedure, slide the server back into the rack, and then
press the server firmly into the rack to secure it in place.
WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release
latches and sliding the server into the rack. The sliding rails could pinch your fingers.
Remove the access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
Operations 24
Download from Www.Somanuals.com. All Manuals Search And Download.
To remove the component:
1.
2.
3.
Open or unlock the locking latch, slide the access panel to the rear of the chassis, and remove the
access panel.
Install the access panel
1.
Place the access panel on top of the server with the hood latch open. Allow the panel to extend past the
rear of the server approximately 1.25 cm (0.5 in).
2.
3.
Push down on the hood latch. The access panel slides to a closed position.
Tighten the security screw on the hood latch.
Access the product rear panel
Opening the cable management arm
To access the server rear panel:
1.
Release the cable management arm.
Operations 25
Download from Www.Somanuals.com. All Manuals Search And Download.
2.
Open the cable management arm. Note that the cable management arm can be right-mounted or
left-mounted.
Remove the hot-plug fan cage
To remove the component:
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
5.
Operations 26
Download from Www.Somanuals.com. All Manuals Search And Download.
6.
Remove the fan cage.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
IMPORTANT: For optimum cooling, install fans in all primary fan locations. For more
To replace the component, reverse the removal procedure.
Remove the hot-plug fan
To remove the component:
1.
2.
Operations 27
Download from Www.Somanuals.com. All Manuals Search And Download.
3.
Remove the fan.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
IMPORTANT: For optimum cooling, install fans in all primary fan locations. For more
To replace the component, reverse the removal procedure.
Remove the full-length expansion board
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
To remove the component:
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
5.
6.
Disconnect any external cables that are connected to the expansion board.
Disconnect any internal cables that are connected to the expansion board.
Operations 28
Download from Www.Somanuals.com. All Manuals Search And Download.
7.
Release the full-length expansion board retainer, and then remove the PCIe riser cage.
8.
Remove the full-length expansion board.
To replace the component, reverse the removal procedure.
Remove the PCI riser cage
CAUTION: To prevent damage to the server or expansion boards, power down the server and
remove all AC power cords before removing or installing the PCI riser cage.
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
Operations 29
Download from Www.Somanuals.com. All Manuals Search And Download.
5.
Release the full-length expansion board retainer, and then remove the PCI riser cage.
6.
Remove the full-length expansion board.
Install the PCI riser cage
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
Operations 30
Download from Www.Somanuals.com. All Manuals Search And Download.
5.
Install the PCI riser cage.
6.
7.
8.
9.
Connect each power cord to the server.
Connect each power cord to the power source.
Secure the full-length expansion board retainer
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
5.
6.
Operations 31
Download from Www.Somanuals.com. All Manuals Search And Download.
7.
Secure the full-length expansion board retainer.
8.
9.
10. Connect each power cord to the server.
11. Connect each power cord to the power source.
Remove the air baffle
CAUTION: For proper cooling, do not operate the server without the access panel, baffles,
expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize
the amount of time the access panel is open.
To remove the component:
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
CAUTION: Do not detach the cable that connects the battery pack to the cache module.
Detaching the cable causes any unsaved data in the cache module to be lost.
IMPORTANT: It is necessary to remove the PCI riser cage only if there is a full-length expansion
board installed.
Operations 32
Download from Www.Somanuals.com. All Manuals Search And Download.
5.
Release the full-length expansion board retainer, and then remove the PCI riser cage.
6.
Remove the air baffle.
To replace the component, reverse the removal procedure.
Operations 33
Download from Www.Somanuals.com. All Manuals Search And Download.
Setup
Optional installation services
Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and
running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate
both hardware and software support into a single package. A number of service level options are available
to meet your needs.
HP Care Pack Services offer upgraded service levels to expand your standard product warranty with
easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Some of
the Care Pack services are:
•
Hardware support
o
o
o
6-Hour Call-to-Repair
4-Hour 24x7 Same Day
4-Hour Same Business Day
•
Software support
o
o
o
o
Microsoft®
Linux
HP ProLiant Essentials (HP SIM and RDP)
VMware
•
•
Integrated hardware and software support
o
o
o
o
Critical Service
Proactive 24
Support Plus
Support Plus 24
Startup and implementation services for both hardware and software
For more information on HP Care Pack Services, see the HP website
Optimum environment
When installing the server in a rack, select a location that meets the environmental standards described in
this section.
Space and airflow requirements
To allow for servicing and adequate airflow, observe the following space and airflow requirements when
deciding where to install a rack:
Setup 34
Download from Www.Somanuals.com. All Manuals Search And Download.
•
•
•
Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.
Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another rack
or row of racks.
HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the
front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and
the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.
CAUTION: To prevent improper cooling and damage to the equipment, do not block the
ventilation openings.
When vertical space in the rack is not filled by a server or rack component, the gaps between the
components cause changes in airflow through the rack and across the servers. Cover all gaps with blanking
panels to maintain proper airflow.
CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangement
ensures proper airflow. Using a rack without blanking panels results in improper cooling that can
lead to thermal damage.
The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the front
and rear doors that provide 64 percent open area for ventilation.
CAUTION: When using a Compaq branded 7000 series rack, install the high airflow rack door
insert (PN 327281-B21 for 42U rack, PN 157847-B21 for 22U rack) to provide proper
front-to-back airflow and cooling.
CAUTION: If a third-party rack is used, observe the following additional requirements to ensure
adequate airflow and to prevent damage to the equipment:
• Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow
5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate
airflow (equivalent to the required 64 percent open area for ventilation).
• Side—The clearance between the installed rack component and the side panels of the rack
must be a minimum of 7 cm (2.75 in).
IMPORTANT: The HP ProLiant DL380p Gen8 Server cable management arm is not supported on
Compaq branded 7000 series racks.
Temperature requirements
To ensure continued safe and reliable equipment operation, install or position the system in a well-ventilated,
climate-controlled environment.
The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C
(95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).
CAUTION: To reduce the risk of damage to the equipment when installing third-party options:
• Do not permit optional equipment to impede airflow around the server or to increase the
internal rack temperature beyond the maximum allowable limits.
• Do not exceed the manufacturer’s TMRA.
Setup 35
Download from Www.Somanuals.com. All Manuals Search And Download.
Power requirements
Installation of this equipment must comply with local and regional electrical regulations governing the
installation of information technology equipment by licensed electricians. This equipment is designed to
operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992
(code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on
options, refer to the product rating label or the user documentation supplied with that option.
WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not
overload the AC supply branch circuit that provides power to the rack. Consult the electrical
authority having jurisdiction over wiring and installation requirements of your facility.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply. This device protects the hardware from damage caused
by power surges and voltage spikes and keeps the system in operation during a power failure.
When installing more than one server, you may need to use additional power distribution devices to safely
provide power to all devices. Observe the following guidelines:
•
•
•
•
Balance the server power load between available AC supply branch circuits.
Do not allow the overall system AC current load to exceed 80% of the branch circuit AC current rating.
Do not use common power outlet strips for this equipment.
Provide a separate electrical circuit for the server.
Electrical grounding requirements
The server must be grounded properly for proper operation and safety. In the United States, you must install
the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as
any local and regional building codes. In Canada, you must install the equipment in accordance with
Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you must
install the equipment in accordance with any regional or national electrical wiring codes, such as the
International Electrotechnical Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be sure
that all power distribution devices used in the installation, such as branch wiring and receptacles, are listed
or certified grounding-type devices.
Because of the high ground-leakage currents associated with multiple servers connected to the same power
source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or
includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those
complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips for
the server is not recommended.
Connecting a DC power cable to a DC power source
WARNING: To reduce the risk of electric shock or energy hazards:
• This equipment must be installed by trained service personnel, as defined by the NEC and IEC
60950-1, Second Edition, the standard for Safety of Information Technology Equipment.
• Connect the equipment to a reliably grounded SELV source. An SELV source is a secondary
circuit that is designed so normal and single fault conditions do not cause the voltages to
exceed a safe level (60 V direct current).
• The branch circuit overcurrent protection must be rated 20A.
Setup 36
Download from Www.Somanuals.com. All Manuals Search And Download.
WARNING: When installing a DC power supply, the ground wire must be connected before the
positive or negative leads.
WARNING: Remove power from the power supply before performing any installation steps or
maintenance on the power supply.
CAUTION: The server equipment connects the earthed conductor of the DC supply circuit to the
earthing conductor at the equipment. For more information, see the HP 750W Common Slot -48V
DC Input Hot-Plug Power Supply Kit Installation Instructions.
CAUTION: If the DC connection exists between the earthed conductor of the DC supply circuit and
the earthing conductor at the server equipment, the following conditions must be met:
• This equipment must be connected directly to the DC supply system earthing electrode
conductor or to a bonding jumper from an earthing terminal bar or bus to which the DC supply
system earthing electrode conductor is connected.
• This equipment should be located in the same immediate area (such as adjacent cabinets) as
any other equipment that has a connection between the earthed conductor of the same DC
supply circuit and the earthing conductor, and also the point of earthing of the DC system. The
DC system should be earthed elsewhere.
• The DC supply source is to be located within the same premises as the equipment.
• Switching or disconnecting devices should not be in the earthed circuit conductor between the
DC source and the point of connection of the earthing electrode conductor.
To connect a DC power cable to a DC power source:
1.
2.
Cut the DC power cord ends no shorter than 150 cm (59.06 in).
If the power source requires ring tongues, use a crimping tool to install the ring tongues on the power
cord wires.
IMPORTANT: The ring tongues must be UL approved and accommodate 12 gauge wires.
IMPORTANT: The minimum nominal thread diameter of a pillar or stud type terminal must be 3.5
mm (0.138 in); the diameter of a screw type terminal must be 4.0 mm (0.157 in).
3.
Stack each same-colored pair of wires and then attach them to the same power source. The power cord
consists of three wires (black, red, and green).
For more information, see the HP 750W Common Slot -48V DC Input Hot-Plug Power Supply Installation
Instructions.
Rack warnings
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling jacks are extended to the floor.
• The full weight of the rack rests on the leveling jacks.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
Setup 37
Download from Www.Somanuals.com. All Manuals Search And Download.
WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack:
• At least two people are needed to safely unload the rack from the pallet. An empty 42U rack
can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and might
become unstable when being moved on its casters.
• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle
the rack from both sides.
Identifying the contents of the server shipping carton
Unpack the server shipping carton and locate the materials and documentation necessary for installing the
server. All the rack mounting hardware necessary for installing the server into the rack is included with the
rack or the server.
The contents of the server shipping carton include:
•
•
•
•
Server
Power cord
Hardware documentation, Documentation CD, and software products
Rack-mounting hardware
In addition to the supplied items, you might need:
•
•
Operating system or application software
Hardware options
Installing hardware options
Install any hardware options before initializing the server. For options installation information, refer to the
option documentation. For server-specific information, refer to "Hardware options installation (on page 42)."
Installing the server into the rack
CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the rack.
Install the heaviest item first, and continue to populate the rack from the bottom to the top.
1.
2.
Install the server and cable management arm into the rack. For more information, see the installation
instructions that ship with the 2U Quick Deploy Rail System.
Connect peripheral devices to the server. For information on identifying connectors, see "Rear panel
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug
telephone or telecommunications connectors into RJ-45 connectors.
3.
Connect the power cord to the rear of the server.
Setup 38
Download from Www.Somanuals.com. All Manuals Search And Download.
4.
Install the power cord anchors.
5.
Secure the cables to the cable management arm.
IMPORTANT: When using cable management arm components, be sure to leave enough slack
in each of the cables to prevent damage to the cables when the server is extended from the rack.
6.
Connect the power cord to the AC power source.
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against it.
Pay particular attention to the plug, electrical outlet, and the point where the cord extends from
the server.
Setup 39
Download from Www.Somanuals.com. All Manuals Search And Download.
Installing the operating system
This HP ProLiant server does not ship with provisioning media. Everything needed to manage and install the
system software and firmware is preloaded on the server.
To operate properly, the server must have a supported operating system. For the latest information on
To install an operating system on the server, use one of the following methods:
•
Intelligent Provisioning—The iLO Management Engine is a new feature on ProLiant servers that contains
Intelligent Provisioning for embedded deployment, updating, and provisioning capabilities. Intelligent
Provisioning can configure the server and install an operating system, eliminating the need for
SmartStart CDs and Smart Update Firmware DVDs.
To install an operating system on the server with Intelligent Provisioning (local or remote):
a. Connect the Ethernet cable between the network connector on the server and a network jack.
b. Press the Power On/Standby button.
c. During server POST, press the F10 key.
d. Complete the initial Preferences and Registration portion of Intelligent Provisioning (on page 100).
e. At the 1 Start screen, click the Configure and Install button.
f. To finish the installation, follow the onscreen prompts. An Internet connection is required to update
the firmware and systems software.
•
Remote deployment installation—To deploy an operating system remotely, use Insight Control server
deployment for an automated solution.
For additional system software and firmware updates, download the HP Service Pack for ProLiant from the HP
the server for the first time, unless any installed software or components require an older version. For more
For more information on using these installation methods, see the HP website (http://www.hp.com/go/ilo).
Powering on and selecting boot options
1.
2.
3.
Connect the Ethernet cable.
Press the Power On/Standby button.
During the initial boot:
o
To modify the server configuration ROM default settings, press F9 when prompted from the start up
sequence to enter the RBSU. By default, RBSU runs in the English language.
o
If you do not need to modify the server configuration and are ready to install the system software,
press F10 to access Intelligent Provisioning.
NOTE: If an HP Smart Array controller has been added or is embedded in the system, the
controller defaults to a RAID configuration based on the size and number of hard drives installed.
For more information on modifying the controller default settings, see the documentation on the
Documentation CD.
Setup 40
Download from Www.Somanuals.com. All Manuals Search And Download.
For more information on automatic configuration, see the HP ROM-Based Setup Utility User Guide on the
Documentation CD or the iLO Management Engine Information Library
Registering the server
To experience quicker service and more efficient support, register the product at the HP Product Registration
Setup 41
Download from Www.Somanuals.com. All Manuals Search And Download.
Hardware options installation
Introduction
If more than one option is being installed, read the installation instructions for all the hardware options and
identify similar steps to streamline the installation process.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Processor and fan option
The server supports single- and dual-processor operation.
CAUTION: To avoid damage to the processor and system board, only authorized personnel
should attempt to replace or install the processor in this server.
CAUTION: To prevent possible server malfunction and damage to the equipment, multiprocessor
configurations must contain processors with the same part number.
IMPORTANT: If installing a processor with a faster speed, update the system ROM before
installing the processor.
To install a processor:
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
Hardware options installation 42
Download from Www.Somanuals.com. All Manuals Search And Download.
5.
If any full-length PCI riser boards are installed, release the full-length expansion board retainer, and then
remove the PCI riser cage.
6.
7.
Open the heatsink retaining bracket, and then remove the blank.
CAUTION: The pins on the processor socket are very fragile. Any damage to them may require
replacing the system board.
Hardware options installation 43
Download from Www.Somanuals.com. All Manuals Search And Download.
8.
Open each of the processor locking levers in the order indicated, and then open the processor retaining
bracket.
9.
Remove the clear processor socket cover. Retain the processor socket cover for future use.
Hardware options installation 44
Download from Www.Somanuals.com. All Manuals Search And Download.
10. Install the processor. Verify that the processor is fully seated in the processor retaining bracket by
visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE
SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To
avoid damage to the system board, do not touch the processor or the processor socket contacts.
11. Close the processor retaining bracket. When the processor is installed properly inside the processor
retaining bracket, the processor retaining bracket clears the flange on the front of the socket.
CAUTION: Do not press down on the processor. Pressing down on the processor may cause
damage to the processor socket and the system board. Press only in the area indicated on the
processor retaining bracket.
Hardware options installation 45
Download from Www.Somanuals.com. All Manuals Search And Download.
12. Press and hold the processor retaining bracket in place, and then close each processor locking lever.
Press only in the area indicated on the processor retaining bracket.
13. Remove the thermal interface protective cover from the heatsink.
Hardware options installation 46
Download from Www.Somanuals.com. All Manuals Search And Download.
14. Install the heatsink.
15. Remove the two fan blanks.
Hardware options installation 47
Download from Www.Somanuals.com. All Manuals Search And Download.
16. Install the two additional fans included with the processor.
balancing memory between both processors for improved performance. For more information on
18. Install any full-length expansion boards ("Installing a full-length expansion board" on page 73), if
previously removed.
21. Connect each power cord to the server.
22. Connect each power cord to the power source.
Hardware options installation 48
Download from Www.Somanuals.com. All Manuals Search And Download.
Memory options
IMPORTANT: This server does not support mixing LRDIMMs, RDIMMs, UDIMMs, or HDIMMs.
Attempting to mix any combination of these DIMMs can cause the server to halt during BIOS
initialization.
The memory subsystem in this server can support LRDIMMs, RDIMMs, UDIMMs, or HDIMMs:
•
UDIMMs represent the most basic type of memory module and offer lower latency in one DIMM per
channel configurations and (relatively) low power consumption, but are limited in capacity.
•
•
RDIMMs offer larger capacities than UDIMMs and include address parity protection.
LRDIMMs support higher densities than single- and dual-rank RDIMMs, and higher speeds than
quad-rank RDIMMs. This support enables you to install more high capacity DIMMs, resulting in higher
system capacities and higher bandwidth.
•
HDIMMs provide faster speeds than other DIMMs. 12 DIMMs per processor are required with
HDIMMs.
All types are referred to as DIMMs when the information applies to all types. When specified as LRDIMM,
RDIMM, UDIMM, or HDIMM, the information applies to that type only. All memory installed in the server must
be the same type.
The server supports the following DIMM speeds:
•
•
•
•
•
•
Single- and dual-rank PC3-10600 (DDR3-1333) RDIMMs operating at up to 1333 MT/s
Single- and dual-rank PC3-12800 (DDR3-1600) RDIMMs operating at up to 1600 MT/s
Single- and dual-rank PC3-14900 (DDR3-1866) RDIMMs operating at up to 1866 MT/s
Single- and dual-rank PC3-10600 (DDR3-1333) UDIMMs operating at up to 1333 MT/s
Quad-rank PC3L-10600 (DDR3-1333) LRDIMMs, operating as dual-rank DIMMs, at up to 1333 MT/s
Quad-rank PC3L-14900 (DDR3-1866) LRDIMMs operating as dual-rank DIMMs at up to 1866 MT/s
For the latest memory configuration information, see the product QuickSpecs on the HP Product Bulletin
HP SmartMemory
HP SmartMemory, introduced for Gen8 servers, authenticates and unlocks certain features available only on
HP Qualified memory and verifies whether installed memory has passed HP qualification and test processes.
Qualified memory is performance-tuned for HP ProLiant and BladeSystem servers and provides future
enhanced support through HP Active Health and manageability software.
Certain performance features are unique with HP SmartMemory. HP SmartMemory 1.35V DDR3-1333
Registered memory is engineered to achieve the same performance level as 1.5V memory. For example,
while the industry supports DDR3-1333 RDIMM at 1.5V, this Gen8 server supports DDR3-1333 RDIMM up
to 3 DIMMs per channel at 1066 MT/s running at 1.35V. This equates to up to 20% less power at the DIMM
level with no performance penalty. In addition, the industry supports UDIMM at 2 DIMMs per channel at
1066 MT/s. HP SmartMemory supports 2 DIMMs per channel at 1333 MT/s, or 25% greater bandwidth.
Hardware options installation 49
Download from Www.Somanuals.com. All Manuals Search And Download.
Memory subsystem architecture
The memory subsystem in this server is divided into channels. Each processor supports four channels, and
each channel supports three DIMM slots, as shown in the following table.
Channel
Population order
Slot number
A
E
I
12
11
10
1
B
F
J
9
8
7
2
C
G
K
1
2
3
3
4
D
H
L
4
5
6
This multi-channel architecture provides enhanced performance in Advanced ECC mode. This architecture
also enables Lockstep and Online Spare Memory modes.
DIMM slots in this server are identified by number and by letter. Letters identify the population order. Slot
numbers indicate the DIMM slot ID for spare replacement.
Single-, dual-, and quad-rank DIMMs
To understand and configure memory protection modes properly, an understanding of single-, dual-, and
quad-rank DIMMs is helpful. Some DIMM configuration requirements are based on these classifications.
A single-rank DIMM has one set of memory chips that is accessed while writing to or reading from the
memory. A dual-rank DIMM is similar to having two single-rank DIMMs on the same module, with only one
rank accessible at a time. A quad-rank DIMM is, effectively, two dual-rank DIMMs on the same module. Only
one rank is accessible at a time. The server memory control subsystem selects the proper rank within the
DIMM when writing to or reading from the DIMM.
Dual- and quad-rank DIMMs provide the greatest capacity with the existing memory technology. For
example, if current DRAM technology supports 8-GB single-rank DIMMs, a dual-rank DIMM would be 16
GB, and a quad-rank DIMM would be 32 GB.
LRDIMMs are labeled as quad-rank DIMMs; however, they function more like dual-rank DIMMs. There are
four ranks of DRAM on the DIMM, but the LRDIMM buffer creates an abstraction that allows the DIMM to
appear as a dual-rank DIMM to the system. The LRDIMM buffer also isolates the electrical loading of the
DRAM from the system to allow for faster operation. These two changes allow the system to support up to
three LRDIMMs per memory channel, providing for up to 50% greater memory capacity and higher memory
operating speed compared to quad-rank RDIMMs.
Hardware options installation 50
Download from Www.Somanuals.com. All Manuals Search And Download.
DIMM identification
To determine DIMM characteristics, use the label attached to the DIMM and the following illustration and
table.
Item Description
Definition
Size
—
1
2
Rank
1R = Single-rank
2R = Dual-rank
4R = Quad-rank
Data width
x4 = 4-bit
x8 = 8-bit
3
4
Voltage rating
L = Low voltage (1.35v)
U = Ultra low voltage (1.25v)
Blank or omitted = Standard
Memory speed
DIMM type
12800 = 1600-MT/s
10600 = 1333-MT/s
8500 = 1066-MT/s
5
6
R = RDIMM (registered)
E = UDIMM (unbuffered with ECC)
L = LRDIMM (load reduced)
H = HDIMM (HyperCloud)
For the latest supported memory information, see the QuickSpecs on the HP website
geographic region, and then locate the product by name or product category.
Memory configurations
To optimize server availability, the server supports the following AMP modes:
•
Advanced ECC—provides up to 4-bit error correction and enhanced performance over Lockstep mode.
This mode is the default option for this server.
Hardware options installation 51
Download from Www.Somanuals.com. All Manuals Search And Download.
•
Online spare memory—provides protection against failing or degraded DIMMs. Certain memory is
reserved as spare, and automatic failover to spare memory occurs when the system detects a DIMM that
is degrading. This allows DIMMs that have a higher probability of receiving an uncorrectable memory
error (which would result in system downtime) to be removed from operation.
Advanced Memory Protection options are configured in RBSU. If the requested AMP mode is not supported
by the installed DIMM configuration, the server boots in Advanced ECC mode. For more information, see
The server also can operate in independent channel mode or combined channel mode (lockstep). When
running in lockstep mode, you gain reliability in one of two ways:
•
If running with UDIMMs (built with x8 DRAM devices), the system can survive a complete DRAM failure
(SDDC). In independent channel mode, this failure would be an uncorrectable error.
•
If running with RDIMM (built with x4 DRAM devices), the system can survive the complete failure of two
DRAM devices (DDDC). Running in independent mode, the server can only survive the complete failure
of a single DRAM device (SDDC).
Maximum capacity
DIMM type
DIMM rank
Single-rank
Dual-rank
One processor
96 GB
Two processors
192 GB
RDIMM
RDIMM
LRDIMM
UDIMM
UDIMM
HDIMM
192 GB
384 GB
32 GB
384 GB
Quad-rank
Single-rank
Dual-rank
768 GB
64 GB
64 GB
128 GB
Dual-rank
192 GB
384 GB
For the latest memory configuration information, see the QuickSpecs on the HP website
Advanced ECC memory configuration
Advanced ECC memory is the default memory protection mode for this server. Standard ECC can correct
single-bit memory errors and detect multi-bit memory errors. When multi-bit errors are detected using
Standard ECC, the error is signaled to the server and causes the server to halt.
Advanced ECC protects the server against some multi-bit memory errors. Advanced ECC can correct both
single-bit memory errors and 4-bit memory errors if all failed bits are on the same DRAM device on the DIMM.
Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain
memory errors that would otherwise be uncorrected and result in a server failure. Using HP Advanced
Memory Error Detection technology, the server provides notification when a DIMM is degrading and has a
higher probability of uncorrectable memory error.
Online Spare memory configuration
Online spare memory provides protection against degraded DIMMs by reducing the likelihood of
uncorrected memory errors. This protection is available without any operating system support.
Online spare memory protection dedicates one rank of each memory channel for use as spare memory. The
remaining ranks are available for OS and application use. If correctable memory errors occur at a rate
higher than a specific threshold on any of the non-spare ranks, the server automatically copies the memory
Hardware options installation 52
Download from Www.Somanuals.com. All Manuals Search And Download.
contents of the degraded rank to the online spare rank. The server then deactivates the failing rank and
automatically switches over to the online spare rank.
Lockstep memory configuration
Lockstep mode provides protection against multi-bit memory errors that occur on the same DRAM device.
Lockstep mode can correct any single DRAM device failure on x4 and x8 DIMM types. The DIMMs in each
channel must have identical HP part numbers.
General DIMM slot population guidelines
Observe the following guidelines for all AMP modes:
•
•
•
•
•
Install DIMMs only if the corresponding processor is installed.
When two processors are installed, balance the DIMMs across the two processors.
White DIMM slots denote the first slot of a channel (Ch 1-A, Ch 2-B, Ch 3-C, Ch 4-D).
Do not mix LRDIMMs, UDIMMs, RDIMMs, or HDIMMs.
Do not install more than two UDIMMs per channel. UDIMMs should not be installed in slots Ch 1-I, Ch
2-J, Ch 3-K, or Ch 4-L.
•
•
HDIMMs require 12 DIMMs per processor.
When two processors are installed, install the DIMMs in sequential alphabetical order balanced
between the two processors: P1-A, P2-A, P1-B, P2-B, P1-C, P2-C, and so on.
For detailed memory configuration rules and guidelines, use the Online DDR3 Memory Configuration Tool
DIMM speeds are supported as indicated in the following table.
Populated slots
(per channel)
Rank
Speeds supported (MT/s)
Single- or dual-rank
Quad-rank
1333, 1600
1333
1
1
2
3
Single- or dual-rank
Single- or dual-rank
1333
1066
Advanced ECC population guidelines
For Advanced ECC mode configurations, observe the following guidelines:
•
•
Observe the general DIMM slot population guidelines.
DIMMs may be installed individually.
Online spare population
For Online Spare memory mode configurations, observe the following guidelines:
•
•
Observe the general DIMM slot population guidelines.
Each channel must have a valid online spare configuration.
Hardware options installation 53
Download from Www.Somanuals.com. All Manuals Search And Download.
•
•
Each channel can have a different valid online spare configuration.
Each populated channel must have a spare rank:
o
o
A single dual-rank DIMM is not a valid configuration.
LRDIMMs are treated as dual-rank DIMMs.
Lockstep Memory population guidelines
For Lockstep memory mode configurations, observe the following guidelines:
•
•
•
•
Observe the general DIMM slot population guidelines.
DIMM configuration on all channels of a processor must be identical.
In multi-processor configurations, each processor must have a valid Lockstep Memory configuration.
In multi-processor configurations, each processor may have a different valid Lockstep Memory
configuration.
Population order
For memory configurations with a single processor or multiple processors, populate the DIMM slots in the
following order:
•
•
•
•
LRDIMM: Sequentially in alphabetical order (A through L)
RDIMM: Sequentially in alphabetical order (A through L)
UDIMM: A through H, sequentially in alphabetical order. Do not populate DIMM slots I through L.
HDIMM: All 12 DIMMs per processor must be populated.
After installing the DIMMs, use RBSU to configure Advanced ECC, online spare, or lockstep memory support.
Installing a DIMM
The server supports up to 24 DIMMs. To install a DIMM:
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
Open the DIMM slot latches.
3.
4.
5.
6.
Hardware options installation 54
Download from Www.Somanuals.com. All Manuals Search And Download.
7.
Install the DIMM.
8.
9.
10. Connect each power cord to the server.
11. Connect each power cord to the power source.
For more information about LEDs and troubleshooting failed DIMMs, see "Systems Insight Display LED
Hot-plug hard drive options
When adding hard drives to the server, observe the following general guidelines:
•
•
•
The system automatically sets all device numbers.
If only one hard drive is used, install it in the bay with the lowest device number.
Drives should be the same capacity to provide the greatest storage space efficiency when drives are
grouped together into the same drive array.
Installing a hot-plug SAS or SATA hard drive
The server can support 8 SAS or SATA hard drives in a SFF or LFF configuration, or 16 drives in a SFF
To install the component:
Hardware options installation 55
Download from Www.Somanuals.com. All Manuals Search And Download.
1.
Remove the drive blank.
2.
Prepare the drive.
3.
Install the drive.
4.
Determine the status of the drive from the drive LED definitions ("Hot-plug drive LED definitions" on page
Removing a hot-plug SAS or SATA hard drive
CAUTION: For proper cooling, do not operate the server without the access panel, baffles,
expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize
the amount of time the access panel is open.
1.
2.
Back up all server data on the drive.
Hardware options installation 56
Download from Www.Somanuals.com. All Manuals Search And Download.
3.
Remove the drive.
Controller options
The server ships with an embedded Smart Array P420i controller. For more information about the controller
and its features, see the HP Smart Array Controllers for HP ProLiant Servers User Guide on the HP website
Arrays on HP Smart Array Controllers Reference Guide on the HP website
Upgrade options exist for the integrated array controller. For a list of supported options, see the QuickSpecs
The server supports FBWC. FBWC consists of a cache module and a capacitor pack. The DDR cache module
buffers and stores data being written by the controller. When the system is powered on, the capacitor pack
charges fully in about 5 minutes. In the event of a system power failure, a fully charged capacitor pack
provides power for up to 80 seconds. During that interval, the controller transfers the cached data from DDR
memory to flash memory, where the data remains indefinitely or until a controller retrieves the data.
CAUTION: The cache module connector does not use the industry-standard DDR3 mini-DIMMs.
Do not use the controller with cache modules designed for other controller models, because the
controller can malfunction and you can lose data. Also, do not transfer this cache module to an
unsupported controller model, because you can lose data.
CAUTION: To prevent a server malfunction or damage to the equipment, do not add or remove
the battery pack while an array capacity expansion, RAID level migration, or stripe size migration
is in progress.
CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED
before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds, do
not remove the cable from the cache module. The cache module is backing up data, and data is
lost if the cable is detached.
IMPORTANT: The battery pack might have a low charge when installed. In this case, a POST
error message is displayed when the server is powered up, indicating that the battery pack is
temporarily disabled. No action is necessary on your part. The internal circuitry automatically
recharges the batteries and enables the battery pack. This process might take up to four hours.
During this time, the cache module functions properly, but without the performance advantage of
the battery pack.
Hardware options installation 57
Download from Www.Somanuals.com. All Manuals Search And Download.
NOTE: The data protection and the time limit also apply if a power outage occurs. When power
is restored to the system, an initialization process writes the preserved data to the hard drives.
Installing the flash-backed write cache module
CAUTION: The cache module connector does not use the industry-standard DDR3 mini-DIMMs.
Do not use the controller with cache modules designed for other controller models, because the
controller can malfunction and you can lose data. Also, do not transfer this cache module to an
unsupported controller model, because you can lose data.
To install the component:
1.
2.
Back up all data.
Close all applications.
CAUTION: In systems that use external data storage, be sure that the server is the first unit to be
powered down and the last to be powered back up. Taking this precaution ensures that the system
does not erroneously mark the drives as failed when the server is powered up.
3.
4.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
Install the cache module.
5.
6.
7.
Hardware options installation 58
Download from Www.Somanuals.com. All Manuals Search And Download.
8.
Connect the capacitor pack cable to the connector on the top of the cache module.
9.
11. Connect each power cord to the server.
12. Connect each power cord to the power source.
Installing the flash-backed write cache capacitor pack
CAUTION: The cache module connector does not use the industry-standard DDR3 mini-DIMMs.
Do not use the controller with cache modules designed for other controller models, because the
controller can malfunction and you can lose data. Also, do not transfer this cache module to an
unsupported controller model, because you can lose data.
To install the component:
1.
2.
Back up all data.
Close all applications.
CAUTION: In systems that use external data storage, be sure that the server is the first unit to be
powered down and the last to be powered back up. Taking this precaution ensures that the system
does not erroneously mark the drives as failed when the server is powered up.
3.
4.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
5.
6.
7.
already installed.
Hardware options installation 59
Download from Www.Somanuals.com. All Manuals Search And Download.
8.
Connect the capacitor pack cable to the connector on the top of the cache module.
9.
Install one or two FBWC capacitor packs into the FBWC capacitor pack holder.
10. Install the FBWC capacitor pack holder into the server:
Hardware options installation 60
Download from Www.Somanuals.com. All Manuals Search And Download.
o
8 or 16 drive SFF
o
8 drive LFF
Hardware options installation 61
Download from Www.Somanuals.com. All Manuals Search And Download.
o
12 drive LFF or 25 drive SFF, or secondary location for 8 or 16 drive SFF or 8 drive LFF
o
Secondary location for 12 drive LFF or 25 drive SFF:
a. Remove the Velcro liner.
Hardware options installation 62
Download from Www.Somanuals.com. All Manuals Search And Download.
b. Install the FBWC capacitor pack holder into the server.
13. Connect each power cord to the server.
14. Connect each power cord to the power source.
Optical drive option
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
Hardware options installation 63
Download from Www.Somanuals.com. All Manuals Search And Download.
5.
Remove the existing media drive option or blank.
6.
Slide the optical drive into the drive bay.
7.
Connect the power and data cable to the system board and the optical drive.
8.
Hardware options installation 64
Download from Www.Somanuals.com. All Manuals Search And Download.
9.
10. Connect each power cord to the server.
11. Connect each power cord to the power source.
Redundant hot-plug power supply option
CAUTION: All power supplies installed in the server must have the same output power capacity.
Verify that all power supplies have the same part number and label color. The system becomes
unstable and may shut down when it detects mismatched power supplies.
Label color
Output
460W
Blue
750W
Orange
White
Green
750W 48V DC
1,200W
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
To install the component:
1.
2.
Remove the blank.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or
power supply blank to cool before touching it.
Hardware options installation 65
Download from Www.Somanuals.com. All Manuals Search And Download.
3.
Insert the power supply into the power supply bay until it clicks into place.
4.
5.
Connect the power cord to the power supply.
Route the power cord. Use best practices when routing power cords and other cables. A cable
management arm is available to help with routing. To obtain a cable management arm, contact an HP
authorized reseller.
6.
7.
Connect the power cord to the AC power source.
48V DC power supply option
One of the following optional HP input cables with pre-fastened ring tongues may be purchased from HP or
an authorized reseller:
•
•
A5S97A—1.3-m (4.27-ft) 48V DC Power Cable Kit
A5S98A—2.5-m (8.20-ft) 48V DC Power Cable Kit
If you are not using an optional HP input cable, use an HP-approved 10 or 12 AWG green and yellow
ground cable, no shorter than 150 cm (59.06 in), and 10 or 12 AWG power cables.
To install the component:
1.
Remove the blank.
Hardware options installation 66
Download from Www.Somanuals.com. All Manuals Search And Download.
2.
If you are not using an optional HP input cable, with the ground cable disconnected from the 48V power
source, crimp the ring tongues to the power and ground cables coming from the 48V source.
IMPORTANT: The power supply uses two power ring tongues and one ground ring tongue. They
are not interchangeable.
3.
Remove the safety cover from the terminal block on the front of the power supply.
4.
Remove the screws from the terminal block.
IMPORTANT: The minimum nominal thread diameter of a pillar or stud type terminal must be 3.5
mm (0.138 in); the diameter of a screw type terminal must be 4.0 mm (0.157 in).
Hardware options installation 67
Download from Www.Somanuals.com. All Manuals Search And Download.
5.
Attach the ground (earthed) wire to the ground screw and washer and tighten to 1.47 N m (13 lb-in) of
torque. The ground wire must be connected before the positive or negative lead wires.
Hardware options installation 68
Download from Www.Somanuals.com. All Manuals Search And Download.
6.
Attach the power ring tongues to the terminal block, following the polarity label below the terminal
block, and then tighten the screws to 1.47 N m (13 lb-in) of torque.
7.
Replace the safety cover.
Hardware options installation 69
Download from Www.Somanuals.com. All Manuals Search And Download.
8.
Insert the power supply into the power supply bay until it clicks into place.
9.
Route the power cord. Use best practices when routing power cords and other cables. A cable
management arm is available to help with routing. To obtain a cable management arm, contact an HP
authorized reseller.
10. Make sure the 48V DC power source is off or the PDU breaker is in the off position, and then connect
the power cord to the 48V DC power source or PDU.
11. Turn on the 48V power source or switch the PDU breaker to the on position to supply 48V to the power
supply.
12. Be sure that the green power supply LED is on.
FlexibleLOM option
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
Remove any attached network cables.
Loosen the thumbscrew.
3.
4.
5.
6.
Hardware options installation 70
Download from Www.Somanuals.com. All Manuals Search And Download.
7.
Remove the existing FlexibleLOM.
To replace the component:
1.
Firmly seat the FlexibleLOM in the slot, and then tighten the thumbscrew.
2.
3.
4.
5.
6.
7.
Slide the server into the rack.
Connect the LAN segment cables.
Connect each power cord to the server.
Connect each power cord to the power source.
Hardware options installation 71
Download from Www.Somanuals.com. All Manuals Search And Download.
Expansion board options
The server supports PCI Express expansion boards. The server ships with PCIe riser boards and expansion
slots. PCIe expansion boards are supported with optional riser boards.
Removing the expansion slot blanks
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
CAUTION: For proper cooling, do not operate the server without the access panel, baffles,
expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize
the amount of time the access panel is open.
To remove the component:
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
5.
6.
7.
8.
Disconnect any external cables that are connected to the expansion board.
Disconnect any internal cables that are connected to the expansion board.
Remove the expansion slot blank.
To replace the component, reverse the removal procedure.
Hardware options installation 72
Download from Www.Somanuals.com. All Manuals Search And Download.
Installing a half-length expansion board
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
5.
6.
7.
Install the expansion board.
8.
9.
Connect any required internal or external cables to the expansion board. See the documentation that
ships with the expansion board.
12. Connect each power cord to the server.
13. Connect each power cord to the power source.
Installing a full-length expansion board
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
Hardware options installation 73
Download from Www.Somanuals.com. All Manuals Search And Download.
5.
Release the full-length expansion board retainer, and then remove the PCI riser cage.
6.
7.
8.
Install the expansion board.
Connect any required internal or external cables to the expansion board. See the documentation that
ships with the expansion board.
9.
10. Secure the full-length expansion board retainer (on page 31) if any full-length expansion boards are
installed.
13. Connect each power cord to the server.
14. Connect each power cord to the power source.
Secondary PCI riser cage option
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all PCI slots have either an expansion slot cover or an expansion board installed.
IMPORTANT: The secondary PCI riser cage option requires both processors.
To install the component:
1.
Hardware options installation 74
Download from Www.Somanuals.com. All Manuals Search And Download.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
Remove the PCI riser blank.
3.
4.
5.
6.
Remove the blank from the optional secondary PCI riser cage.
Hardware options installation 75
Download from Www.Somanuals.com. All Manuals Search And Download.
7.
Install an expansion board into the PCI riser cage.
8.
Install the optional secondary PCI riser cage.
9.
12. Connect each power cord to the server.
13. Connect each power cord to the power source.
Hard drive cage option
A SAS expander card or an additional SAS controller option is required to support the hard drive cage
option.
Hardware options installation 76
Download from Www.Somanuals.com. All Manuals Search And Download.
To install the component:
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
5.
Release the full-length expansion board retainer, and then remove the PCI riser cage.
6.
Remove the air baffle.
Hardware options installation 77
Download from Www.Somanuals.com. All Manuals Search And Download.
7.
Remove the fan cage.
8.
Disconnect and remove the optical drive cable, if installed.
Hardware options installation 78
Download from Www.Somanuals.com. All Manuals Search And Download.
9.
Using a T-15 Torx screwdriver, remove the two optical drive retaining screws, and then remove the
optical drive cage.
10. Install the optional hard drive cage.
11. Install the hard drives and hard drive blanks.
Hardware options installation 79
Download from Www.Somanuals.com. All Manuals Search And Download.
12. To access the cables, remove the fan bracket on the right side of the chassis.
13. Connect the cables:
a. Connect one end of the power cable to the SAS backplane and the other end to the power
connector on the system board.
Hardware options installation 80
Download from Www.Somanuals.com. All Manuals Search And Download.
b. Remove the existing SAS cable from the cable guide and from the system board.
14. Connect the end of each SAS signal cable to the SAS backplane, and then route the SAS signal cables
behind the cable guide. Do not connect the other ends yet.
Hardware options installation 81
Download from Www.Somanuals.com. All Manuals Search And Download.
15. Install the fan bracket. Be sure that the cables are properly routed in the channel along the fan bracket.
16. Remove the blank from the PCI riser cage.
Hardware options installation 82
Download from Www.Somanuals.com. All Manuals Search And Download.
17. Install the SAS controller board into the PCI riser cage.
18. Install the fan cage.
19. Install the air baffle.
Hardware options installation 83
Download from Www.Somanuals.com. All Manuals Search And Download.
If you do not have a full-length expansion board, the air baffle can be installed last.
20. Connect the other end of the SAS signal cables to the SAS controller board and to the system board.
Then, install the PCI riser cage.
SAS cables can be connected to the PCI riser cage and the system board before or after the PCI riser
cage is installed. For ease of accessing connectors, HP recommends connecting the cables before the
PCI riser cage is installed.
Hardware options installation 84
Download from Www.Somanuals.com. All Manuals Search And Download.
Completed SAS cabling:
21. Make sure any installed full-length expansion boards are seated in the retainer clip on the air baffle.
23. Install the server into the rack.
24. Connect each power cord to the server.
25. Connect each power cord to the power source.
2U rack bezel option
The 2U rack bezel helps prevent any unauthorized physical access to the server in the rack configuration. To
access the hard drive cage, you must unlock and open the 2U rack bezel.
To unlock the 2U rack bezel, use the key provided with the kit.
Hardware options installation 85
Download from Www.Somanuals.com. All Manuals Search And Download.
Install the 2U rack bezel into the chassis, and then lock the 2U rack bezel with the key.
HP Trusted Platform Module option
For more information about product features, specifications, options, configurations, and compatibility, see
Use these instructions to install and enable a TPM on a supported server. This procedure includes three
sections:
1.
2.
3.
Installing the Trusted Platform Module board.
TPM installation requires the use of drive encryption technology, such as the Microsoft Windows BitLocker
Drive Encryption feature. For more information on BitLocker, see the Microsoft website
CAUTION: Always observe the guidelines in this document. Failure to follow these guidelines
can cause hardware damage or halt data access.
When installing or replacing a TPM, observe the following guidelines:
•
•
•
•
Do not remove an installed TPM. Once installed, the TPM becomes a permanent part of the system
board.
When installing or replacing hardware, HP service providers cannot enable the TPM or the encryption
technology. For security reasons, only the customer can enable these features.
When returning a system board for service replacement, do not remove the TPM from the system board.
When requested, HP Service provides a TPM with the spare system board.
Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security
rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the
system compromised and take appropriate measures to ensure the integrity of the system data.
Hardware options installation 86
Download from Www.Somanuals.com. All Manuals Search And Download.
•
•
When using BitLocker, always retain the recovery key/password. The recovery key/password is
required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity.
HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the
encryption technology feature documentation provided by the operating system.
Installing the Trusted Platform Module board
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
Remove the server from the rack, if necessary.
Place the server on a flat, level work surface.
3.
4.
5.
6.
7.
CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures
the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM,
administrators should consider the system compromised and take appropriate measures to ensure
the integrity of the system data.
8.
Hardware options installation 87
Download from Www.Somanuals.com. All Manuals Search And Download.
9.
Install the TPM security rivet by pressing the rivet firmly into the system board.
10. Install the air baffle.
14. Connect each power cord to the server.
15. Connect each power cord to the power source.
Retaining the recovery key/password
The recovery key/password is generated during BitLocker™ setup, and can be saved and printed after
BitLocker™ is enabled. When using BitLocker™, always retain the recovery key/password. The recovery
key/password is required to enter Recovery Mode after BitLocker™ detects a possible compromise of system
integrity.
To help ensure maximum security, observe the following guidelines when retaining the recovery
key/password:
•
•
•
Always store the recovery key/password in multiple locations.
Always store copies of the recovery key/password away from the server.
Do not save the recovery key/password on the encrypted hard drive.
Enabling the Trusted Platform Module
1.
2.
3.
4.
5.
When prompted during the start-up sequence, access RBSU by pressing the F9 key.
From the Main Menu, select Server Security.
From the Server Security Menu, select Trusted Platform Module.
From the Trusted Platform Module Menu, select TPM Functionality.
Select Enable, and then press the Enter key to modify the TPM Functionality setting.
Hardware options installation 88
Download from Www.Somanuals.com. All Manuals Search And Download.
6.
7.
8.
Press the Esc key to exit the current menu, or press the F10 key to exit RBSU.
Reboot the server.
Enable the TPM in the OS. For OS-specific instructions, see the OS documentation.
CAUTION: When a TPM is installed and enabled on the server, data access is locked if you fail
to follow the proper procedures for updating the system or option firmware, replacing the system
board, replacing a hard drive, or modifying OS application TPM settings.
For more information on firmware updates and hardware procedures, see the HP Trusted Platform Module
For more information on adjusting TPM usage in BitLocker™, see the Microsoft website
Hardware options installation 89
Download from Www.Somanuals.com. All Manuals Search And Download.
•
12 drive LFF or 25 drive SFF
•
PCIe option
Chipset SATA cable option
With the chipset SATA cable option, the chipset SATA controller can be used with a single SATA hard drive
that is installed in one hard drive bay of the SFF or LFF hard drive cage.
•
When using the chipset SATA configuration, the following conditions apply:
o
o
Only drive bay 5 is enabled. The remaining drive bays are disabled.
The optical bay is disabled because the chipset SATA controller port on the system board is
redirected from the optical bay to the drive cage.
Cabling 93
Download from Www.Somanuals.com. All Manuals Search And Download.
o
o
o
Hard drive status LEDs are not supported.
Hard drive thermal status monitoring is not supported.
Hot-plug operation is not supported.
•
•
Because only one drive bay is enabled, all remaining drives can be removed.
For proper thermal cooling, install blanks in all bays that do not have a drive installed. Order a sufficient
number of 6.35-cm (2.5-in) or 8.89-cm (3.5-in) hard drive blank option kits from an HP authorized
reseller. For more information, see the server maintenance and service guide.
The standard SATA driver is included with supported operating systems. No additional driver is
required.
To install the component:
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
WARNING: Eliminate the risk of electric shock by removing all AC power from the system before
installing or replacing any non-hot-plug hardware option. Disconnect all power cords to
completely remove power from the server.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
IMPORTANT: It is necessary to remove the PCI riser cage only if there is a full-length expansion
board installed.
5.
Release the full-length expansion board retainer, and then remove the PCI riser cage.
6.
7.
Remove the fan cage.
Cabling 94
Download from Www.Somanuals.com. All Manuals Search And Download.
8.
Disconnect any SAS cables from the hard drive cage and either the embedded SAS controller or an
optional SAS controller. Do not disconnect the power cable.
9.
Disconnect the SATA cable from the optical drive and the SATA connector on the system board. The
optical bay is disabled with the chipset SATA cable option.
10. Connect the chipset SATA cable:
a. Connect the chipset SATA cable connector to the chipset SATA controller port on the system board.
The chipset SATA connector on the SATA cable is narrower than the chipset SATA controller port
header on the system board.
Cabling 95
Download from Www.Somanuals.com. All Manuals Search And Download.
b. Connect the remaining chipset SATA cable connector to the SATA header on the hard drive cage.
11. Coil the cables behind the hard drive backplane to minimize airflow impact.
12. Install the fan cage.
15. Secure any full-length PCI expansion boards with the retaining latch on the air baffle ("Secure the
19. Install a SATA hard drive ("Installing a hot-plug SAS or SATA hard drive" on page 55) in hard drive bay
5.
20. Install hard drive blanks in any empty hard drive bays.
21. Connect each power cord to the server.
22. Connect each power cord to the power source.
Controller, if necessary.
150W PCIe power cable option
CAUTION: To prevent damage to the server or expansion boards, power down the server and
remove all AC power cords before removing or installing the PCI expansion cage.
Cabling 96
Download from Www.Somanuals.com. All Manuals Search And Download.
Connect the cable as indicated.
Cabling 97
Download from Www.Somanuals.com. All Manuals Search And Download.
Software and configuration utilities
Server mode
The software and configuration utilities presented in this section operate in online mode, offline mode, or in
both modes.
Software or configuration utility
Server mode
Online and Offline
Online and Offline
Online and Offline
Offline
Online and Offline
Online
HP Insight Remote Support software
HP Insight Online
Online
Offline
Online
Online and Offline
Online and Offline
Offline
Online and Offline
Offline
Offline
HP product QuickSpecs
For more information about product features, specifications, options, configurations, and compatibility, see
HP iLO Management Engine
The HP iLO Management Engine is a set of embedded management features supporting the complete
lifecycle of the server, from initial deployment through ongoing management.
HP iLO
The HP iLO subsystem is a standard component of selected HP ProLiant servers that simplifies initial server
setup, server health monitoring, power and thermal optimization, and remote server administration. The HP
iLO subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface.
This design makes HP iLO independent of the host server and its operating system.
Software and configuration utilities 98
Download from Www.Somanuals.com. All Manuals Search And Download.
Management. All key internal subsystems are monitored by HP iLO. SNMP alerts are sent directly by HP iLO
regardless of the host operating system or even if no host operating system is installed.
HP Insight Remote Support software is also available in HP iLO with no operating system software, drivers,
or agents.
Using HP iLO, you can do the following:
•
•
•
•
•
Access a high-performance and secure Remote Console to the server from anywhere in the world.
Use the shared HP iLO Remote Console to collaborate with up to six server administrators.
Remotely mount high-performance Virtual Media devices to the server.
Securely and remotely control the power state of the managed server.
Have true Agentless Management with SNMP alerts from HP iLO regardless of the state of the host
server.
•
•
Access Active Health System troubleshooting features through the HP iLO interface.
Subscribe to HP Insight Remote Support software without installing any drivers or agents.
For more information about HP iLO features (which may require an iLO Advanced Pack or iLO Advanced for
BladeSystem license), see the HP iLO documentation on the Documentation CD or on the HP website
Active Health System
HP Active Health System provides the following features:
•
•
•
•
•
Combined diagnostics tools/scanners
Always on, continuous monitoring for increased stability and shorter downtimes
Rich configuration history
Health and service alerts
Easy export and upload to Service and Support
The HP Active Health System monitors and records changes in the server hardware and system configuration.
The Active Health System assists in diagnosing problems and delivering rapid resolution when server failures
occur.
The Active Health System collects the following types of data:
•
•
•
•
•
•
Server model
Serial number
Processor model and speed
Storage capacity and speed
Memory capacity and speed
Firmware/BIOS
HP Active Health System does not collect information about Active Health System users' operations, finances,
customers, employees, partners, or data center, such as IP addresses, host names, user names, and
passwords. HP Active Health System does not parse or change operating system data from third-party error
event log activities, such as content created or passed through by the operating system.
Software and configuration utilities 99
Download from Www.Somanuals.com. All Manuals Search And Download.
The data that is collected is managed according to the HP Data Privacy policy. For more information see the
The Active Health System log, in conjunction with the system monitoring provided by Agentless Management
or SNMP Pass-thru, provides continuous monitoring of hardware and configuration changes, system status,
and service alerts for various server components.
The Agentless Management Service is available in the SPP, which is a disk image (.iso) that you can
be downloaded manually from HP iLO or HP Intelligent Provisioning and sent to HP. For more information,
see the HP iLO User Guide or HP Intelligent Provisioning User Guide on the HP website
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event
with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
•
•
From within HP SIM
From within operating system-specific IML viewers
o
o
For Windows: IML Viewer
For Linux: IML Viewer Application
•
•
From within the HP iLO user interface
Intelligent Provisioning
Several packaging changes have taken place with HP ProLiant Gen8 servers: SmartStart CDs and the Smart
Update Firmware DVD will no longer ship with these new servers. Instead, the deployment capability is
embedded in the server as part of HP iLO Management Engine’s Intelligent Provisioning.
Intelligent Provisioning is an essential single-server deployment tool embedded in HP ProLiant Gen8 servers
that simplifies HP ProLiant server setup, providing a reliable and consistent way to deploy HP ProLiant server
configurations.
•
Intelligent Provisioning assists with the OS installation process by preparing the system for installing
"off-the-shelf" versions of leading operating system software and automatically integrating optimized
HP ProLiant server support software from SPP. SPP is the installation package for operating
system-specific bundles of HP ProLiant optimized drivers, utilities, management agents, and system
firmware.
•
•
Intelligent Provisioning provides maintenance-related tasks through Perform Maintenance features.
Intelligent Provisioning provides installation help for Microsoft Windows, Red Hat and SUSE Linux, and
VMware. For specific OS support, see the HP Intelligent Provisioning Release Notes on the HP website
For more information about Intelligent Provisioning software, see the HP website
Software and configuration utilities 100
Download from Www.Somanuals.com. All Manuals Search And Download.
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions,
that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server
installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft Windows and Linux
versions, the utility helps to ensure proper system operation.
For more information or to download the utility, see the HP website (http://www.hp.com/servers/diags). HP
Insight Diagnostics Online Edition is also available in the SPP. For more information, see the HP website
HP Insight Diagnostics survey functionality
HP Insight Diagnostics (on page 101) provides survey functionality that gathers critical hardware and
software information on ProLiant servers.
This functionality supports operating systems that are supported by the server. For operating systems
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every Intelligent Provisioning-assisted HP Insight Diagnostics installation,
Erase Utility
CAUTION: Perform a backup before running the System Erase Utility. The utility sets the system
to its original factory state, deletes the current hardware configuration information, including
array setup and disk partitioning, and erases all connected hard drives completely. Refer to the
instructions for using this utility.
Use the Erase Utility to erase hard drives and Active Health System logs, and to reset RBSU settings. Run the
Erase Utility if you must erase the system for the following reasons:
•
•
You want to install a new operating system on a server with an existing operating system.
You encounter an error when completing the steps of a factory-installed operating system installation.
To access the Erase Utility, click the Perform Maintenance icon from the Intelligent Provisioning home screen,
and then select Erase.
Run the Erase utility to:
•
•
•
Do not erase — does not erase hard drive operations.
Reset — erases the master boot record for the hard drives so they are no longer bootable.
Secure erase —performs an overwrite pattern erase so no data is recoverable.
After selecting the appropriate option, click Erase Selected. A Confirm Erase window is displayed, prompting
you to confirm or cancel the Erase.
Software and configuration utilities 101
Download from Www.Somanuals.com. All Manuals Search And Download.
HP Insight Remote Support software
HP strongly recommends that you install HP Insight Remote Support software to complete the installation or
upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or
HP contractual support agreement. HP Insight Remote Support supplements your monitoring continuously to
ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure
submission of hardware event notifications to HP, which will initiate a fast and accurate resolution, based on
your product’s service level. Notifications may be sent to your authorized HP Channel Partner for onsite
service, if configured and available in your country.
For more information, see the HP website (http://www.hp.com/go/insightremotesupport). The HP Insight
Remote Support Release Notes detail the prerequisites, supported hardware, and associated operating
systems. The release notes are available on the HP website
(http://www.hp.com/go/insightremotesupport/docs). HP Insight Remote Support is included as part of HP
Warranty, HP Care Pack Service, or HP contractual support agreement.
Scripting Toolkit
The Scripting Toolkit is a server deployment product that enables you to build an unattended automated
installation for high-volume server deployments. The Scripting Toolkit is designed to support ProLiant BL, ML,
DL, and SL servers. The toolkit includes a modular set of utilities and important documentation that describes
how to apply these tools to build an automated server deployment process.
The Scripting Toolkit provides a flexible way to create standard server configuration scripts. These scripts are
used to automate many of the manual steps in the server configuration process. This automated server
configuration process cuts time from each deployment, making it possible to scale rapid, high-volume server
deployments.
For more information, and to download the Scripting Toolkit, see the HP website
HP Service Pack for ProLiant
SPP is a release set that contains a comprehensive collection of firmware and system software components,
all tested together as a single solution stack for HP ProLiant servers, their options, BladeSystem enclosures,
and limited HP external storage.
SPP has several key features for updating HP ProLiant servers. Using HP SUM as the deployment tool, SPP can
be used in an online mode on a Windows or Linux hosted operating system, or in an offline mode where the
server is booted to the ISO so that the server can be updated automatically with no user interaction or
updated in interactive mode.
HP Smart Update Manager
HP SUM is included in many HP products for installing and updating firmware and software on HP ProLiant
servers. HP SUM provides a GUI and a command-line scriptable interface for deployment of firmware and
software for single or one-to-many HP ProLiant servers and network-based targets, such as iLOs, OAs, and
VC Ethernet and Fibre Channel modules.
Key features of HP SUM include:
Software and configuration utilities 102
Download from Www.Somanuals.com. All Manuals Search And Download.
•
Dependency checking, which ensures appropriate installation order and dependency checking
between components
•
•
•
•
•
•
•
Intelligent deployment of only required updates
Simultaneous firmware and software deployment for multiple remote targets in both GUI and CLI modes
Improved deployment performance
Local online deployment of HP ProLiant servers and enclosures
Remote (one-to-many) online deployment of HP ProLiant servers and enclosures
Local offline firmware deployments with HP Support Pack for ProLiant deliverables
Remote offline deployment when used with the Scripting Toolkit (HP ProLiant Gen8 and later), iLO
Virtual Media, or PXE booted media
•
•
•
GUI or CLI scripts with extensive logging
Remote command-line deployment
Support for updating firmware on network-based targets such as the OA, iLO through the Network
Management Port, VC Ethernet and Fibre Channel modules, and 3Gb/6Gb SAS BL Switch
interconnects on HP ProLiant servers
For more information about HP SUM and to access the HP Smart Update Manager User Guide, see the HP
HP ROM-Based Setup Utility
RBSU is a configuration utility embedded in HP ProLiant servers that performs a wide range of configuration
activities that can include the following:
•
•
•
•
•
•
Configuring system devices and installed options
Enabling and disabling system features
Displaying system information
Selecting the primary boot controller
Configuring memory options
Language selection
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or
Using RBSU
To use RBSU, use the following keys:
•
•
•
•
To access RBSU, press the F9 key during power-up when prompted.
To navigate the menu system, use the arrow keys.
To make selections, press the Enter key.
To access Help for a highlighted configuration option, press the F1 key.
Software and configuration utilities 103
Download from Www.Somanuals.com. All Manuals Search And Download.
IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does
not prompt you for confirmation of settings before you exit the utility. To change a selected setting,
you must select a different setting and press the Enter key.
Default configuration settings are applied to the server at one of the following times:
•
•
Upon the first system power-up
After defaults have been restored
Default configuration settings are sufficient for proper typical server operation, but configuration settings can
be modified using RBSU. The system will prompt you for access to RBSU with each power-up.
Auto-configuration process
The auto-configuration process automatically runs when you boot the server for the first time. During the
power-up sequence, the system ROM automatically configures the entire system without needing any
intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a
default setting based on the number of drives connected to the server.
NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not
automatically configure the array. You must run ORCA to configure the array settings.
NOTE: The server may not support all the following examples.
Drives installed
Drives used
1
RAID level
RAID 0
RAID 1
RAID 5
None
1
2
2
3, 4, 5, or 6
0
3, 4, 5, or 6
More than 6
To change any ORCA default settings and override the auto-configuration process, press the F8 key when
prompted.
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or
Boot options
Near the end of the boot process, the boot options screen is displayed. This screen is visible for several
seconds before the system attempts to boot from a supported boot device. During this time, you can do the
following:
•
•
•
•
Access RBSU by pressing the F9 key.
Access Intelligent Provisioning Maintenance Menu by pressing the F10 key.
Access the boot menu by pressing the F11 key.
Force a PXE Network boot by pressing the F12 key.
Software and configuration utilities 104
Download from Www.Somanuals.com. All Manuals Search And Download.
Configuring AMP modes
Not all HP ProLiant servers support all AMP modes. RBSU provides menu options only for the modes
supported by the server. Advanced memory protection within RBSU enables the following advanced memory
modes:
•
Advanced ECC Mode—Provides memory protection beyond Standard ECC. All single-bit failures and
some multi-bit failures can be corrected without resulting in system downtime.
•
Online Spare Mode—Provides protection against failing or degraded DIMMs. Certain memory is set
aside as spare, and automatic failover to spare memory occurs when the system detects a degraded
DIMM. DIMMs that are likely to receive a fatal or uncorrectable memory error are removed from
operation automatically, resulting in less system downtime.
For DIMM population requirements, see the server-specific user guide.
Re-entering the server serial number and product ID
After you replace the system board, you must re-enter the server serial number and the product ID.
1.
2.
3.
4.
During the server startup sequence, press the F9 key to access RBSU.
Select the Advanced Options menu.
Select Service Options.
Select Serial Number. The following warnings appear:
WARNING! WARNING! WARNING! The serial number is loaded into the system during
the manufacturing process and should NOT be modified. This option should only
be used by qualified service personnel. This value should always match the
serial number sticker located on the chassis.
Warning: The serial number should ONLY be modified by qualified service
personnel. This value should always match the serial number located on the
chassis.
5.
6.
7.
Press the Enter key to clear the warning.
Enter the serial number and press the Enter key.
Select Product ID. The following warning appears:
Warning: The Product ID should ONLY be modified by qualified service
personnel. This value should always match the Product ID on the chassis.
8.
9.
Enter the product ID and press the Enter key.
Press the Esc key to close the menu.
10. Press the Esc key to exit RBSU.
11. Press the F10 key to confirm exiting RBSU. The server automatically reboots.
Utilities and features
Array Configuration Utility
ACU is a utility with the following features:
•
Runs as a local application or remote service accessed through the HP System Management Homepage
Software and configuration utilities 105
Download from Www.Somanuals.com. All Manuals Search And Download.
•
Supports online array capacity expansion, logical drive extension, assignment of online spares, and
RAID or stripe size migration
•
•
Suggests the optimum configuration for an unconfigured system
For supported controllers, provides access to licensed features, including:
o
o
o
o
o
o
o
Moving and deleting individual logical volumes
Advanced Capacity Expansion (SATA to SAS and SAS to SATA)
Offline Split Mirror
RAID 6 and RAID 60
RAID 1 (ADM) and RAID 10 (ADM)
HP Drive Erase
Video-On-Demand Advanced Controller Settings
•
Provides different operating modes, enabling faster configuration or greater control over the
configuration options
•
•
•
•
Remains available any time that the server is on
Displays on-screen tips for individual steps of a configuration procedure
Provides context-sensitive searchable help content
Provides diagnostic and SmartSSD Wear Gauge functionality on the Diagnostics tab
ACU is now available as an embedded utility, starting with HP ProLiant Gen8 servers. To access ACU, use
one of the following methods:
•
•
If an optional controller is not installed, press F10 during boot.
If an optional controller is installed, when the system recognizes the controller during POST, press F5.
For optimum performance, the minimum display settings are 1024 × 768 resolution and 16-bit color. Servers
running Microsoft® operating systems require one of the following supported browsers:
•
•
Internet Explorer 6.0 or later
Mozilla Firefox 2.0 or later
For Linux servers, see the README.TXT file for additional browser and support information.
For more information about the controller and its features, see the HP Smart Array Controllers for HP ProLiant
configure arrays, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP
HP Smart Storage Administrator
HP SSA is a configuration and management tool for HP Smart Array controllers. Starting with HP ProLiant
Gen8 servers, HP SSA replaces ACU with an enhanced GUI and additional configuration features.
HP SSA exists in three interface formats: the HP SSA GUI, the HP SSA CLI, and HP SSA Scripting. Although
all formats provide support for configuration tasks, some of the advanced tasks are available in only one
format.
Some HP SSA features include the following:
Software and configuration utilities 106
Download from Www.Somanuals.com. All Manuals Search And Download.
•
Supports online array capacity expansion, logical drive extension, assignment of online spares, and
RAID or stripe size migration
•
•
•
Suggests the optimal configuration for an unconfigured system
Provides diagnostic and SmartSSD Wear Gauge functionality on the Diagnostics tab
For supported controllers, provides access to additional features.
Option ROM Configuration for Arrays
Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign
RAID levels, and establish online spare configurations.
The utility also provides support for the following functions:
•
•
•
•
•
Reconfiguring one or more logical drives
Viewing the current logical drive configuration
Deleting a logical drive configuration
Setting the controller to be the boot controller
Selecting the boot volume
If you do not use the utility, ORCA will default to the standard configuration.
For more information regarding the default configurations that ORCA uses, see the HP ROM-Based Setup
For more information about the controller and its features, see the HP Smart Array Controllers for HP ProLiant
configure arrays, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP
ROMPaq utility
The ROMPaq utility enables you to upgrade the system firmware (BIOS). To upgrade the firmware, insert a
ROMPaq USB Key into an available USB port and boot the system. In addition to ROMPaq, Online Flash
Components for Windows and Linux operating systems are available for updating the system firmware.
The ROMPaq utility checks the system and provides a choice (if more than one exists) of available firmware
revisions.
For more information, go to the HP website (http://www.hp.com/go/hpsc) and click on Drivers, Software
& Firmware. Then, enter your product name in the Find an HP product field and click Go.
Automatic Server Recovery
ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as
a blue screen, ABEND (does not apply to HP ProLiant DL980 Servers), or panic. A system fail-safe timer, the
ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the
operating system is functioning properly, the system periodically resets the timer. However, when the
operating system fails, the timer expires and restarts the server.
Software and configuration utilities 107
Download from Www.Somanuals.com. All Manuals Search And Download.
ASR increases server availability by restarting the server within a specified time after a system hang. At the
same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR
has restarted the system. You can disable ASR from the System Management Homepage or through RBSU.
USB support
HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by
the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB
devices through legacy USB support, which is enabled by default in the system ROM.
Legacy USB support provides USB functionality in environments where USB support is not available normally.
Specifically, HP provides legacy USB functionality for the following:
•
•
•
•
•
POST
RBSU
Diagnostics
DOS
Operating environments which do not provide native USB support
Redundant ROM support
The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server has
a single ROM that acts as two separate ROM images. In the standard implementation, one side of the ROM
contains the current ROM program version, while the other side of the ROM contains a backup version.
NOTE: The server ships with the same version programmed on each side of the ROM.
Safety and security benefits
When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a
backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for
any reason. This feature protects the existing ROM version, even if you experience a power failure while
flashing the ROM.
Keeping the system current
Drivers
IMPORTANT: Always perform a backup before installing or updating device drivers.
The server includes new hardware that may not have driver support on all OS installation media.
If you are installing an Intelligent Provisioning-supported OS, use Intelligent Provisioning (on page 100) and
its Configure and Install feature to install the OS and latest supported drivers.
Software and configuration utilities 108
Download from Www.Somanuals.com. All Manuals Search And Download.
If you do not use Intelligent Provisioning to install an OS, drivers for some of the new hardware are required.
These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded as
part of an SPP.
If you are installing drivers from SPP, be sure that you are using the latest SPP version that your server
supports. To verify that your server is using the latest supported version and for more information about SPP,
To locate the drivers for a particular server, go to the HP website (http://www.hp.com/go/hpsc) and click
on Drivers, Software & Firmware. Then, enter your product name in the Find an HP product field and click
Go.
Software and firmware
Software and firmware should be updated before using the server for the first time, unless any installed
software or components require an older version. For system software and firmware updates, download the
Version control
The VCRM and VCA are web-enabled Insight Management Agents tools that HP SIM uses to schedule
software update tasks to the entire enterprise.
•
VCRM manages the repository for SPP. Administrators can view the SPP contents or configure VCRM to
automatically update the repository with internet downloads of the latest software and firmware from
HP.
•
VCA compares installed software versions on the node with updates available in the VCRM managed
repository. Administrators configure VCA to point to a repository managed by VCRM.
For more information about version control tools, see the HP Systems Insight Manager User Guide, the HP
Version Control Agent User Guide, and the HP Version Control Repository User Guide on the HP website
HP operating systems and virtualization software support for
ProLiant servers
For information about specific versions of a supported operating system, see the HP website
HP Technology Service Portfolio
HP Technology Services offers a targeted set of consultancy, deployment, and service solutions to meet the
support needs of most business and IT environments.
Foundation Care services—Delivers scalable hardware and software support packages for HP ProLiant
server and industry-standard software. You can choose the type and level of service that is most suitable for
your business needs.
HP Collaborative Support—With a single call, HP addresses initial hardware and software support needs
and helps to quickly identify if a problem is related to hardware or software. If the problem is related to
hardware, HP resolves the problem according to service level commitments. If the reported incident is related
Software and configuration utilities 109
Download from Www.Somanuals.com. All Manuals Search And Download.
to an HP software product or a supported third-party software product and cannot be resolved by applying
known fixes, HP contacts the third-party vendor and creates a problem incident on your behalf.
HP Proactive Care—For customers running business critical environments where downtime is not an option,
HP Proactive Care helps to deliver high levels of availability. Key to these service options is the delivery of
proactive service management tools to help you avoid the causes of downtime. If a problem arises, then HP
offers advanced technical response from critical system support specialists for problem identification and
resolution.
HP Support Center—For all service options, the HP Support Center delivers the information, tools, and
experts required to support HP business products.
HP Insight Remote Support—Provides 24x7 secure remote monitoring, diagnosis, and problem resolution.
For more information, see one of the following websites:
•
•
Change control and proactive notification
HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of
upcoming hardware and software changes on HP commercial products.
Software and configuration utilities 110
Download from Www.Somanuals.com. All Manuals Search And Download.
Troubleshooting
Troubleshooting resources
The HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting provides procedures for resolving
common problems and comprehensive courses of action for fault isolation and identification, issue resolution,
and software maintenance on ProLiant servers and server blades. To view the guide, select a language:
•
•
•
•
•
•
The HP ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages
and information to assist with interpreting and resolving error messages on ProLiant servers and server
blades. To view the guide, select a language:
•
•
•
•
•
•
Troubleshooting 111
Download from Www.Somanuals.com. All Manuals Search And Download.
Battery replacement
If the server no longer automatically displays the correct date and time, you may need to replace the battery
that provides power to the real-time clock.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
• Replace only with the spare designated for this product.
To remove the component:
1.
2.
Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3.
4.
5.
6.
7.
If installed, remove the secondary PCIe riser cage.
Remove the battery.
To replace the component, reverse the removal procedure.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
Battery replacement 112
Download from Www.Somanuals.com. All Manuals Search And Download.
Regulatory information
Safety and regulatory compliance
For safety, environmental, and regulatory information, see Safety and Compliance Information for Server,
Storage, Power, Networking, and Rack Products, available at the HP website
Turkey RoHS material content declaration
Ukraine RoHS material content declaration
Warranty information
Regulatory information 113
Download from Www.Somanuals.com. All Manuals Search And Download.
Electrostatic discharge
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system
or handling parts. A discharge of static electricity from a finger or other conductor may damage system
boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:
•
•
•
•
•
Avoid hand contact by transporting and storing products in static-safe containers.
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
Place parts on a grounded surface before removing them from their containers.
Avoid touching pins, leads, or circuitry.
Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods to prevent electrostatic discharge
Several methods are used for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:
•
Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist
straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To
provide proper ground, wear the strap snug against the skin.
•
Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when
standing on conductive floors or dissipating floor mats.
•
•
Use conductive field service tools.
Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install
the part.
For more information on static electricity or assistance with product installation, contact an authorized
reseller.
Electrostatic discharge 114
Download from Www.Somanuals.com. All Manuals Search And Download.
Specifications
Environmental specifications
Specification
Value
—
Temperature range*
Operating
10°C to 35°C (50°F to 95°F)
-30°C to 60°C (-22°F to 140°F)
—
Non-operating
Relative humidity
(noncondensing)
10% to 90%
Operating
28°C (82.4°F), maximum wet bulb
temperature
5% to 95%
Non-operating
38.7°C (101.7°F), maximum wet
bulb temperature
* All temperature ratings shown are for sea level. An altitude derating of 1°C per 304.8 m (1.8°F per 1,000 ft) to 3048
m (10,000 ft) is applicable. No direct sunlight allowed.
Mechanical specifications
Specification
Value
8.73 cm (3.44 in)
69.85 cm (27.54 in)
74.93 cm (29.5 in)
44.54 cm (17.54 in)
27.66 kg (61.0 lb)
Height
Depth, SFF
Depth, LFF
Width
Weight (maximum—all LFF
drives)
18.59 kg (41.0 lb)
Weight (minimum—one SFF
drive)
Power supply specifications
Depending on installed options, the server is configured with one of the following power supplies:
•
•
•
•
•
•
Specifications 115
Download from Www.Somanuals.com. All Manuals Search And Download.
•
•
•
HP 460 W CS HE Power Supply (92% efficiency)
Specification
Value
Input requirements
100 to 120 VAC, 200 to
240 VAC
Rated input voltage
50 Hz to 60 Hz
Rated input frequency
Rated input current
5.5 A at 100 VAC
2.6 A at 200 VAC
526 W at 100V AC input
505 W at 200V AC input
Rated input power
BTUs per hour
1794 at 100V AC input
1725 at 200V AC input
Power supply output
460 W at 100V to 120V AC input
460 W at 200V to 240V AC input
Rated steady-state power
460 W at 100V to 120V AC input
460 W at 200V to 240V AC input
Maximum peak power
HP 460 W CS Platinum Power Supply (94% efficiency)
Specification
Value
Input requirements
100 to 120 VAC, 200 to
240 VAC
Rated input voltage
50 Hz to 60 Hz
Rated input frequency
Rated input current
5.2 A at 100 VAC
2.5 A at 200 VAC
517 W at 100V AC input
496 W at 200V AC input
Rated input power
Btus per hour
1764 at 100V AC input
1694 at 200V AC input
Power supply output
460 W at 100V to 120V AC input
460 W at 200V to 240V AC input
Rated steady-state power
460 W at 100V to 120V AC input
460 W at 200V to 240V AC input
Maximum peak power
Specifications 116
Download from Www.Somanuals.com. All Manuals Search And Download.
HP 500 W CS 277 V AC power supply (94% efficiency)
Specification
Value
—
Input requirements
Rated input voltage
Rated input frequency
Rated input current
200 V to 277 V AC
50 Hz–60 Hz
3.0 A at 200 V AC
2.0 A at 277 V AC
600 W at 200 V AC input
554 W at 277 V AC input
Rated input power
Btus per hour
1843 at 200 V AC input
1831 at 277 V AC input
—
Power supply output
500 W at 200 V AC to 277 V AC
input
Rated steady-state power
500 W at 200 V AC to 277 V AC
input
Maximum peak power
HP 750 W CS 277 V AC power supply (94% efficiency)
Specification
Value
—
Input requirements
Rated input voltage
Rated input frequency
Rated input current
200 V to 277 V AC
50 Hz–60 Hz
4.5 A at 200 V AC
3.0 A at 277 V AC
900 W at 200 V AC input
831 W at 277 V AC input
Rated input power
Btus per hour
2796 at 200 V AC input
2767 at 277 V AC input
—
Power supply output
750 W at 200 V AC to 277 V AC
input
Rated steady-state power
750 W at 200 V AC to 277 V AC
input
Maximum peak power
HP 750 W CS HE Power Supply (92% efficiency)
Specification
Value
Input requirements
100 to 120 VAC, 200 to
240 VAC
Rated input voltage
50 Hz to 60 Hz
Rated input frequency
Rated input current
8.9 A at 100 VAC
4.3 A at 200 VAC
857 W at 100V AC input
824 W at 200V AC input
Rated input power
Specifications 117
Download from Www.Somanuals.com. All Manuals Search And Download.
2925 at 100V AC input
2812 at 200V AC input
BTUs per hour
Power supply output
750 W at 100V to 120V AC input
750 W at 200V to 240V AC input
Rated steady-state power
750 W at 100V to 120V AC input
750 W at 200V to 240V AC input
Maximum peak power
HP 750 W CS Titanium power supply (96% efficiency)
Specification
Value
Input requirements
—
200 to 240 V AC
Rated input voltage
Rated input frequency
Rated input current
50 Hz to 60 Hz
4.1 A at 200 V AC
3.3 A at 240 V AC
820 W at 200 V AC
792 W at 240 V AC
Maximum rated input power
Btus per hour
2739 at 200 V AC
2724 at 240 V AC
Power supply output
—
750 W at 200 V AC to 240 V AC
input
Rated steady-state power
750 W at 200 V AC to 240 V AC
input
Maximum peak power
HP 750 W CS Platinum Power Supply (94% efficiency)
Specification
Value
Input requirements
100 to 120 VAC, 200 to
240 VAC
Rated input voltage
50 Hz to 60 Hz
Rated input frequency
Rated input current
8.5 A at 100 VAC
4.1 A at 200 VAC
843 W at 100V AC input
811 W at 200V AC input
Maximum rated input power
Btus per hour
2878 at 100V AC input
2769 at 200V AC input
Power supply output
750 W at 100V to 120V AC input
750 W at 200V to 240V AC input
Rated steady-state power
750 W at 100V to 120V AC input
750 W at 200V to 240V AC input
Maximum peak power
Specifications 118
Download from Www.Somanuals.com. All Manuals Search And Download.
HP 750 W 48V CS Power Supply
Specification
Value
Input requirements
100 to 240 VAC
50 HZ to 60 HZ
9 to 4.5 A
Rated input voltage
Rated Input frequency
Rated input current
815 W at 36 VDC input
805 W at 48 VDC input
795 W at 72 VDC input
Maximum rated input power
2780 at 36 VDC input
2740 at 48 VDC input
2720 at 72 VDC input
Btus per hour
Power supply output
750 W
750 W
Rated steady-state power
Maximum peak power
HP 1200 W CS HE Power Supply (94% efficiency)
Specification
Value
Input requirements
100 to 120 VAC, 200 to
240 VAC
Rated input voltage
50 Hz to 60 Hz
Rated input frequency
Rated input current
9.1 A at 100 VAC
6.7 A at 200 VAC
897 W at 100V AC input
1321 W at 200V AC input
Maximum rated input power
Btus per hour
3408 at 120V AC input
4433 at 200V to 240V AC input
Power supply output
800 W at 100V AC input
900 W at 120V AC input
1200 W at 200V to 240V AC
input
Rated steady-state power
800 W at 100V AC input
900 W at 120V AC input
1200 W at 200V to 240V AC
input
Maximum peak power
Specifications 119
Download from Www.Somanuals.com. All Manuals Search And Download.
Support and other resources
Before you contact HP
Be sure to have the following information available before you call HP:
•
Active Health System log (HP ProLiant Gen8 or later products)
Download and have available an Active Health System log for 3 days before the failure was detected.
For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP
•
Onboard Administrator SHOW ALL report (for HP BladeSystem products only)
For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website
•
•
•
•
•
•
•
•
Technical support registration number (if applicable)
Product serial number
Product model name and number
Product identification number
Applicable error messages
Add-on boards or hardware
Third-party hardware or software
Operating system type and revision level
HP contact information
For United States and worldwide contact information, see the Contact HP website
In the United States:
•
To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be
recorded or monitored.
•
If you have purchased a Care Pack (service upgrade), see the Support & Drivers website
call 1-800-633-3600. For more information about Care Packs, see the HP website
Customer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service
Support and other resources 120
Download from Www.Somanuals.com. All Manuals Search And Download.
providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will
ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
•
Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over the
telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must
be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a defined period of time, normally five (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping
and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For the
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin
de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la
période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être
effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:
Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de
remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de
remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à
votre produit.
REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la
réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué
par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation
géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même
ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance téléphonique, appelez le
Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise
s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai
indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se réserve le droit de vous facturer les
coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais d'expédition et de
retour, et détermine la société de courses ou le transporteur à utiliser.
Support and other resources 121
Download from Www.Somanuals.com. All Manuals Search And Download.
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus
d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente
dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza
HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per
la sostituzione. Vi sono due categorie di parti CSR:
Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere
spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono
identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento
di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del
centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente
deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve
spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il
componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione
fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP.
Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il
corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il
Customer Self Repair
HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere
Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP Servicepartner) bei der
Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses
Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen
Service berechnet.
Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten,
können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
Support and other resources 122
Download from Www.Somanuals.com. All Manuals Search And Download.
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog
sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen
Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und
sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-Ersatzteil geliefert
werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es
erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen
Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen
Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer
Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den
Kurier-/Frachtdienst.
Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner
vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter
Reparaciones del propio cliente
Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self
Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar
sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los proveedores o socios
de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente
CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se
clasifican en dos categorías:
•
Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a
HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de
desplazamiento y de mano de obra de dicho servicio.
•
Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si
precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de
servicio de garantía correspondiente al producto.
NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que
el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado
realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el
catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su
destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el
mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de
asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales
para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán
devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá
hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes
defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no
enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas
Support and other resources 123
Download from Www.Somanuals.com. All Manuals Search And Download.
sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de
componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en
contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite
Customer Self Repair
Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij
de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP dat
onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze onderdelen
voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen
voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het
product.
OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met
de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.
Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte
onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de
bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij
reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en
kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair).
Reparo feito pelo cliente
Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se,
durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o reparo
pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao cliente.
Existem duas categorias de peças CSR:
Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças,
serão cobradas as despesas de transporte e mão-de-obra do serviço.
Support and other resources 124
Download from Www.Somanuals.com. All Manuals Search And Download.
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de
taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão
identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser
feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico
da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR
de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é
preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis.
A peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a
HP paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço
postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com o
fornecedor de serviços local. Para o programa norte-americano, visite o site da HP
Support and other resources 125
Download from Www.Somanuals.com. All Manuals Search And Download.
Support and other resources 126
Download from Www.Somanuals.com. All Manuals Search And Download.
Support and other resources 127
Download from Www.Somanuals.com. All Manuals Search And Download.
Acronyms and abbreviations
ABEND
abnormal end
ACU
Array Configuration Utility
AMP
Advanced Memory Protection
ASR
Automatic Server Recovery
CSA
Canadian Standards Association
CSR
Customer Self Repair
DDDC
Double Device Data Correction
DDR
double data rate
FBWC
flash-backed write cache
HDIMM
HyperCloud DIMM
IEC
International Electrotechnical Commission
iLO
Integrated Lights-Out
Acronyms and abbreviations 128
Download from Www.Somanuals.com. All Manuals Search And Download.
IML
Integrated Management Log
ISEE
Instant Support Enterprise Edition
LFF
large form factor
NMI
nonmaskable interrupt
NVRAM
nonvolatile memory
ORCA
Option ROM Configuration for Arrays
PCIe
Peripheral Component Interconnect Express
POST
Power-On Self Test
PSP
HP ProLiant Support Pack
RBSU
ROM-Based Setup Utility
RDIMM
registered dual in-line memory module
RDP
Rapid Deployment Pack
SAS
serial attached SCSI
SATA
serial ATA
Acronyms and abbreviations 129
Download from Www.Somanuals.com. All Manuals Search And Download.
SDDC
Single Device Data Correction
SELV
separated extra low voltage
SFF
small form factor
SIM
Systems Insight Manager
SSA
HP Smart Storage Administrator
TMRA
recommended ambient operating temperature
TPM
Trusted Platform Module
UDIMM
unregistered dual in-line memory module
UID
unit identification
UPS
uninterruptible power system
USB
universal serial bus
VCA
Version Control Agent
Acronyms and abbreviations 130
Download from Www.Somanuals.com. All Manuals Search And Download.
Documentation feedback
HP is committed to providing documentation that meets your needs. To help us improve the documentation,
Include the document title and part number, version number, or the URL when submitting your feedback.
Documentation feedback 131
Download from Www.Somanuals.com. All Manuals Search And Download.
G
M
H
N
O
I
P
J
L
Index 133
Download from Www.Somanuals.com. All Manuals Search And Download.
|