HP Hewlett Packard All in One Printer psc 1310 User Manual

hp psc 1310 series  
all-in-one  
user guide  
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hp psc 1310 series  
all-in-one  
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© Copyright 2004 Hewlett-Packard  
Development Company, L.P.  
notice  
safety information  
Warning! To prevent fire  
The only warranties for HP products  
and services are set forth in the  
express warranty statements  
accompanying such products and  
services. Nothing herein should be  
construed as constituting an additional  
warranty. HP shall not be liable for  
technical or editorial errors or  
omissions contained herein.  
The information contained herein is  
subject to change without notice.  
or shock hazard, do not  
expose this product to  
rain or any type of  
moisture.  
Reproduction, adaptation or  
translation without prior written  
permission is prohibited, except as  
allowed under the copyright laws.  
Always follow basic safety precautions  
when using this product to reduce risk  
of injury from fire or electric shock.  
The Hewlett-Packard Company shall  
not be liable for incidental or  
consequential damages in connection  
with, or arising out of the furnishing,  
performance, or use of this document  
and the program material which it  
describes.  
Adobe and the Acrobat  
logo are either  
registered trademarks or  
trademarks of Adobe  
Systems Incorporated in  
the United States and/or  
other countries.  
Warning! Potential  
shock hazard  
1
2
Read and understand all  
instructions in the Setup Poster.  
Use only a grounded electrical  
outlet when connecting the device  
to a power source. If you do not  
know whether the outlet is  
grounded, check with a qualified  
electrician.  
Note: Regulatory information can be  
found in this User Guide.  
Portions Copyright © 1989-2003  
Palomar Software Inc. The HP PSC  
1310 Series includes printer driver  
technology licensed from Palomar  
It is not lawful in many places to make  
copies of the following items. When in  
doubt, check with a legal  
3
Observe all warnings and  
instructions marked on the  
product.  
Copyright © 1999-2003 Apple  
Computer, Inc.  
representative first.  
Apple, the Apple logo, Mac, Mac  
logo, Macintosh, and Mac OS are  
trademarks of Apple Computer, Inc.,  
registered in the U.S. and other  
countries.  
4
5
6
7
Unplug this product from wall  
outlets before cleaning.  
Governmental paper or  
documents:  
Do not install or use this product  
near water or when you are wet.  
-
-
-
-
Passports  
Immigration papers  
Selective service papers  
Identification badges, cards, or  
insignias  
Install the product securely on a  
stable surface.  
Publication number: Q5763-90152  
First edition: February 2004  
Install the product in a protected  
location where no one can step  
on or trip over the line cord, and  
where the line cord will not be  
damaged.  
Windows®, Windows NT®, Windows  
Governmental stamps:  
ME®, Windows XP®, and Windows  
-
Postage stamps  
Food stamps  
2000® are U.S.-registered trademarks  
of Microsoft Corporation.  
-
Checks or drafts drawn on  
Governmental agencies  
Paper currency, traveler’s checks,  
or money orders  
8
9
If the product does not operate  
normally, see the online  
Troubleshooting help.  
Intel® and Pentium® are registered  
trademarks of Intel Corporation.  
Certificates of deposit  
Copyrighted works  
No operator-serviceable parts  
inside. Refer servicing to qualified  
service personnel.  
10 Use in a well-ventilated area.  
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3 print from a camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
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contents  
vi  
hp psc 1310 series  
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get help  
This User Guide contains information on using your HP psc and provides  
additional troubleshooting assistance for the installation process. The User Guide  
also contains information on how to order supplies and accessories, technical  
specifications, support, and warranty information.  
The table below lists additional sources of information for your HP psc.  
help  
description  
Setup Guide  
The Setup Poster provides instructions for setting up and configuring your  
HP psc. Make sure you use the correct setup information for your  
operating system (Windows or Macintosh).  
HP Image Zone Help The HP Image Zone Help provides detailed information on using the  
software for your HP psc.  
For Windows users: Go to the HP Director, and click Help.  
For Macintosh users: Go to the HP Director, and click Help, then click  
hp image zone help.  
User Guide  
The User Guide you have in your hands contains information on using  
your HP psc and provides additional troubleshooting assistance for the  
installation process. The User Guide also contains information on how  
to order supplies and accessories, technical specifications, support, and  
warranty information.  
Troubleshooting help To access troubleshooting information:  
For Windows users: In the HP Director, click Help. Open the  
Troubleshooting book in the HP Image Zone Help, then follow the links  
to general troubleshooting as well as links to Troubleshooting help that  
is specific to your HP psc. Troubleshooting is also available from the  
Help button that appears on some error messages.  
For Macintosh users: Open the Apple Help Viewer, click hp image zone  
help, then click hp psc 1310 series.  
There is also a Troubleshooting chapter available in this User Guide.  
If you have Internet access, you can get more information from the  
HP website at:  
Internet help and  
technical support  
The website also provides answers to frequently asked questions.  
Readme file  
After you install your software, you can access the Readme file (if any)  
from either the HP PSC 1310 Series CD-ROM or the HP PSC  
1310 Series program folder. A Readme file contains late-breaking  
information that does not appear in the User Guide or the online help.  
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help  
description  
Dialog-box help  
(Windows only)  
For Windows: Use one of the following ways to find information on a  
specific feature:  
Right-click on the feature  
Select the feature and press F1  
Select the ? in the upper-right corner then click on the feature  
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quick start  
1
Your HP psc can be used for making copies and printing photos from a  
PictBridge-compliant camera without turning on your computer. You can do more  
with your HP psc by using the HP Director software that you installed on your  
computer during the initial setup. The HP Director includes troubleshooting tips,  
product-specific help, and enhanced copy, scan, and photo functionality. For  
more information on the use of the HP Director, see use your hp psc with a  
This section contains the following topics:  
front panel overview  
Use the graphic and table below to become familiar with the front panel features  
of your HP psc.  
Note: The front panel cover must be attached to the HP psc by removing the  
adhesive backing and placing the cover in the appropriate location. The  
HP psc will not operate unless the front panel cover is attached properly. If  
your HP psc is not operating properly, refer to the setup instructions for  
information about attaching the front panel cover.  
1
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chapter 1  
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3
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feature  
purpose  
1
On/Resume: turns the HP psc on and off. Also, resumes a copy  
or print job after a jam or other error. If the HP psc is in an error  
state, you can turn it off by pressing On/Resume for 3 seconds.  
Warning! When the HP psc is off, a minimal amount of  
power is still supplied to the device. Unplug the power cord  
to completely disconnect the power supply to the HP psc.  
2
3
Check Paper: lights up to indicate the need to load paper or  
remove a paper jam.  
Check Print Cartridge: lights up to indicate the need to reinsert  
or replace the print cartridge or close the print carriage access  
door.  
4
5
Cancel: stops a job or exits button settings.  
Copies (1-9): changes the number of copies for a copy job.  
Size: changes the copy image size to either 100% or Fit to Page.  
Paper Type: changes the paper type to Plain or Photo.  
Start Copy, Black: starts a black-and-white copy.  
Start Copy, Color: starts a color copy.  
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7
8
9
10  
Scan: starts a scan of an original from the glass.  
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quick start  
PictBridge camera port overview  
Your HP PSC supports the PictBridge standard. The PictBridge port allows you to  
connect any PictBridge-compliant camera to the HP PSC with a USB cable and  
print your photos without using the computer.  
Note: Do not use this port to connect your HP PSC to your computer. Also,  
do not connect any other USB device, such as a mouse, keyboard, or photo  
card reader to this port.  
For more information on printing from your PictBridge camera, see print from a  
front panel status lights  
Status lights on the front panel provide information about tasks that your HP psc  
is currently performing or about maintenance tasks that you need to perform on  
the device. For example, you can tell if the device is on or off, if it is processing  
a black-and-white or color copy, if it is out of paper, or if there is a paper jam.  
All status lights on the front panel are reset to the default display after two minutes  
unless there is an error.  
Review the graphic and the table on the next page to become familiar with the  
front-panel status lights that provide information about tasks that your HP PSC is  
currently performing.  
black copy  
area  
color copy  
area  
on light  
(green)  
black copy color copy explanation  
area area  
(backlight) (backlight)  
what to do?  
Light is off.  
Light is on.  
Light is off. Light is off. Your HP PSC is turned off. Press the On/Resume  
button to turn your  
HP PSC on.  
Light is on. Light is on. Your HP PSC is turned on Begin a scan, copy, or  
and is ready for use.  
print job from the front  
panel or from the  
software.  
user guide  
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chapter 1  
on light  
(green)  
black copy color copy explanation  
area area  
(backlight) (backlight)  
what to do?  
Light is  
blinking.  
Light is on. Light is on. Your HP PSC is processing Wait for your HP PSC to  
a print, scan, or  
maintenance job.  
finish processing the job.  
Light is  
blinking.  
Light is  
blinking.  
Light is on. Your HP PSC is processing Wait for your HP PSC to  
a black-and-white copy  
job.  
finish processing the job.  
Light is  
blinking.  
Light is on. Light is  
blinking.  
Your HP PSC is processing Wait for your HP PSC to  
a color copy job. finish processing the job.  
Blinks faster  
Light is on Light is on Your HP PSC is busy doing Wait for the current job  
for 3 seconds or blinking. or blinking. another task.  
to be completed before  
starting another job.  
and then  
stays  
illuminated.  
In addition to providing information about current tasks, the lights on the front  
panel can also indicate error conditions.  
Review the graphic and the table below to become familiar with the front-panel  
status lights that provide information about error conditions that your HP PSC is  
currently experiencing.  
On/Resume  
Check Print Cartridge  
Cancel  
Check Paper  
If the On light, Check Print Cartridge light, Check Paper light, and Start Copy,  
Black and Start Copy, Color lights are all flashing, do the following:  
1
2
Verify that the front-panel overlay is attached to the HP PSC.  
Turn your HP PSC off and on by disconnecting the power cord and  
reconnecting.  
on light  
(green)  
check  
paper  
light  
checkprint explanation  
cartridge  
light  
what to do?  
Rapid  
Light is off. Light is off. The HP psc is trying to  
scan and there is a  
Verify that your computer is  
on and is connected to the  
blinking for  
20  
communication problem. HP psc. Verify that the  
HP psc software is installed.  
seconds.  
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quick start  
on light  
(green)  
check  
paper  
light  
checkprint explanation  
cartridge  
light  
what to do?  
Load paper, or remove the  
Light is on. Light is  
blinking.  
Light is off. The paper tray is empty,  
the HP psc has a paper  
paper jam.  
jam, or the paper size  
Change paper in paper  
setting and paper in paper  
tray are not the same.  
tray to correct size.  
Change paper size on the  
computer software.  
Then press On/ Resume to  
continue.  
Print cartridge access  
1
2
3
Remove the print  
cartridges and make  
sure the tape has been  
removed.  
Light is on. Light is off. Light is  
blinking.  
door might be open.  
Print cartridges might  
be missing or not  
installed properly.  
Re-insert the print  
cartridges and make  
sure they are properly  
seated.  
Tape might not have  
been removed from the  
print cartridges.  
Close the access door.  
There might be a  
problem with the print If the light continues to blink,  
cartridge.  
one of the print cartridges is  
defective. Do the following:  
1
Remove the black (or  
photo) print cartridge.  
2
Close the access door.  
If the light blinks, the tri-color  
print cartridge is defective  
and must be replaced. If the  
light does not blink, the black  
(or photo cartridge) is  
defective.  
For more information on this  
condition, click the HP psc  
status icon in the system tray  
on your computer (Windows  
only).  
Light is on. Light is  
blinking.  
Light is  
blinking.  
The print carriage is  
stalled.  
Open the print carriage  
access door and make sure  
the carriage is not  
obstructed.  
user guide  
5
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chapter 1  
on light  
(green)  
check  
paper  
light  
checkprint explanation  
cartridge  
light  
what to do?  
1
Turn the HP psc off and  
then on.  
Light is  
blinking.  
Light is  
blinking.  
Light is  
blinking.  
An error caused the  
HP psc to stop functioning.  
2
3
Restart your computer.  
If the problem is not  
corrected, unplug the  
HP psc and plug it in  
again.  
If the problem persists,  
contact HP.  
use your hp psc with a computer  
If you installed the HP psc software on your computer according to the Setup  
Poster, you can access all the features of the HP psc using the HP Director.  
This section contains the following topics:  
open the hp director for Windows users  
1
Do one of the following to open the HP Director:  
Double-click the HP Director icon on the desktop.  
In the Windows taskbar, click Start, point to Programs or All Programs  
(XP), point to HP, then select HP Director.  
2
3
In the Select Device box, click to see a list of installed HP devices supported  
by this software.  
Select HP PSC 1310 Series.  
Note: The HP Director graphic below might appear differently on your  
computer. The HP Director is customized based on the HP device that is  
selected. If your device is not equipped with a particular feature (such as fax  
capability), then the icon for that feature will not display in the HP Director  
on your computer. Some HP devices might show additional buttons that are  
not shown below.  
Tip: If the HP Director on your computer does not contain any  
icons, an error might have occurred during the software  
installation. To correct this, use the Control Panel in Windows to  
completely uninstall the HP Director software, and then reinstall the  
HP Director.  
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quick start  
2
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12  
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10  
11  
feature purpose  
1
2
Status: select this feature to display the current status of your HP psc.  
Settings: select this feature to view or change various settings for your  
HP psc, such as print, scan, or copy.  
3
Help: select this feature to access the HP Image Zone Help, which  
provides software help, a product tour, troubleshooting information  
for your HP psc, and HP psc product-specific help.  
4
5
6
7
Select Device: use this feature to select the device you want to use  
from the list of installed HP devices.  
Scan Picture: use this feature to scan an image and display it in the  
HP Image Zone.  
Scan Document: use this feature to scan text and display it in the  
selected text editing software program.  
Make Copies: use this feature to display the Copy dialog box where  
you can select the copy quality, number of copies, color, size, and  
then start a copy.  
8
HP Image Zone: use this feature to display the HP Image Zone, where  
you can view and edit images, print photos in multiple sizes, make  
and print a photo album, share images through e-mail or a website,  
or make a multimedia CD.  
9
Creative Ideas: use this feature to learn about creative ways to use  
your HP psc.  
10  
11  
HP Shopping: use this feature to shop for HP products.  
Software Update: use this feature to check for software updates for  
your HP psc.  
12  
Click this arrow to display tool tips that explain each of the  
HP Director options.  
user guide  
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chapter 1  
open the hp director for Macintosh users  
Use one of the following methods to launch or access the HP Director, depending  
on which Macintosh OS you are using.  
open the hp director (all-in-one) using Macintosh OS X  
If you are using Macintosh OS X, the HP Director (All-in-One) is launched  
automatically during the HP Image Zone software installation, and causes the  
HP Director (All-in-One) icon to be created in the Dock for your device. Access  
the device capabilities via the HP Director menu that is associated with the  
HP Director (All-in-One) icon.  
Tip: If you do not want the HP Director to launch automatically  
each time you start your Macintosh, you can change this setting in  
the HP Director Settings menu.  
To display the HP Director menu:  
!
In the Dock, click the HP Director (All-in-One) icon for your device.  
The HP Director menu appears as shown below. Refer to the legend for a  
brief description of the HP Director features.  
Note: If you install more than one HP device, an HP Director icon for each  
device is appears in the Dock. For example, if you have an HP scanner and  
an HP psc installed, two HP Director icons are present in the Dock, one for  
the scanner, and one for the HP psc. However, if you installed two of the  
same kind of device (for example, two HP psc devices) only one HP Director  
icon is displayed in the Dock to represent all devices of that kind.  
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3
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feature purpose  
1
2
3
Scan Picture: use this feature to scan an image and display it in  
the HP Gallery.  
Scan document: use this feature to scan text and display it in the  
selected destination text editing software program.  
Make Copies: use this feature to make a copy in black and white  
or color.  
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quick start  
feature purpose  
4
HP Gallery: use this feature to display the HP Gallery to view  
and edit images.  
5
More Applications: use this feature to select other applications on  
your computer.  
6
7
HP on the Web: use this feature to select an HP website.  
HP Help: use this feature to select a source for help with your  
HP psc.  
8
Settings: use this feature to change device settings.  
open the hp director using Macintosh OS 9  
In Macintosh OS 9, the HP Director is launched automatically during the  
HP Image Zone software installation, and the HP Director appears as an alias  
on the desktop. Use one of the following methods to launch the HP Director.  
!
!
Double-click the HP Director alias on the desktop.  
Double-click HP Director in the Applications:Hewlett-Packard:HP Image  
Zone Software:HP Director folder.  
The HP Director displays only the icons that pertain to the selected device. For  
more information, see the onscreen hp image zone help that came with your  
software.  
The following figure shows some of the features available through the HP Director  
for Macintosh OS 9. Consult the legend for a brief explanation of specific  
features.  
Note: The HP Director graphic below might appear differently on your  
computer. The HP Director is customized based on the HP device that is  
selected. If your device is not equipped with a particular feature (such as fax  
capability), then the icon for that feature will not display in the HP Director  
on your computer. Some HP devices might show additional buttons that are  
not shown below.  
6
1
2
3
4
5
feature purpose  
1
Scan Picture: use this feature to scan an image and display it in  
the HP Gallery.  
user guide  
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chapter 1  
feature purpose  
2
3
4
5
6
Select Device: use this pull-down list to select the HP device you  
want to use.  
Scan document: use this feature to scan text and display it in the  
selected destination text editing software program.  
Make Copies: use this feature to make a copy in black and  
white or color.  
HP Gallery: use this feature to display the HP Gallery to view  
and edit images.  
Settings: use this pull-down list to provide access to device  
settings.  
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load originals and load paper  
2
You can copy and scan originals loaded on the glass. You can also print and  
copy onto a variety of paper types and paper sizes. It is important that you  
choose the right paper and make sure that it is loaded correctly and not  
damaged.  
This section contains the following topics:  
load originals  
Review the procedure below for loading originals on the glass of your HP psc.  
Note: Some copy options, such as Fit to Page, will not work correctly if the  
glass and lid backing are not clean. For more information, see clean the  
glass and clean the lid backing on page 31.  
1
To load an original, lift the lid and place the original face down on the left  
front corner of the glass with the sides of the original touching the left and  
bottom edges.  
lid  
Top edge of  
original  
2
Close the lid.  
For information on making a copy, see make copies on page 19. For more  
information on scanning a document, see scan an original on page 23.  
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chapter 2  
load an original photo on the glass  
You can make a copy of an original photo from the glass of your HP psc. It is  
important that you load the original photo on the glass properly to get the best  
possible copy.  
1
Load your original photo face down on the left front corner of the glass.  
Position the photo on the glass so the long edge of the photo is along the  
front edge of the glass.  
2
Close the lid.  
For more information on special copy jobs, or making borderless copies of  
load letter or A4 paper  
The following describes the basic procedure for loading letter or A4 paper into  
the HP psc. For best results, adjust the paper settings each time you change  
paper types or paper sizes. For more information, see set the paper type on  
Note: There are specific considerations for loading certain types of paper,  
postcards, and envelopes. After you review the procedure for loading letter  
1
2
Lower the paper tray, and if necessary, slide the paper-width guide to the  
outermost position.  
Fold out the paper-tray extender to catch paper as it exits the device.  
Tip: For best results when loading legal-size paper, fold in the  
paper-tray extender before loading the paper to avoid a paper  
jam.  
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load originals and load paper  
3
4
Tap the stack on a flat surface to align the edges of the paper, and then  
check the paper for the following:  
Make sure it is free of rips, dust, wrinkles, and curled or bent edges.  
Make sure all the paper in the stack is the same size and type.  
Insert paper into the paper tray with the print side down until it stops. To  
avoid bending the paper, make sure you do not push the paper in too far,  
or push too hard. If you are using letterhead, insert the top of the page first.  
Do not use too much paper. Check that the stack of paper contains several  
sheets but is no higher than the top of the paper-width guide.  
Note: Forcing the paper too far into the HP psc might cause multiple sheets  
of paper to be fed through the print mechanism, or cause a paper jam.  
5
Slide the paper-width guide in until it stops at the edge of the paper. Make  
sure that the paper stack lies flat in the paper tray and fits under the tab of  
the paper-width guide.  
user guide  
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chapter 2  
load envelopes  
Use the print feature of your word processing software to print to envelopes with  
your HP PSC. Use envelopes for printing only; copying on to an envelope is not  
recommended. Do not use shiny or embossed envelopes, or envelopes that have  
clasps or windows. You can load the paper tray with one or multiple envelopes.  
Note: Consult the help files in your word processing software for details on  
how to format text for printing on envelopes.  
1
2
Remove all paper from the paper tray.  
Slide an envelope into the tray, with the envelope flap up and to the left  
(print side down), until it stops. Do not force the envelope in too far.  
3
Adjust the paper-width guide against the envelope.  
Be careful not to bend the envelope.  
Do not overload the paper tray when loading multiple envelopes. Make  
sure the stack of envelopes is no higher than the top of the paper-width  
guide.  
load postcards, Hagaki cards, or 4 by 6 inch (10 by 15 cm)  
photo paper  
The following is the procedure for loading postcards, Hagaki cards, or 4 by 6  
inch (10 by 15 cm) photo paper.  
1
Remove all paper from the paper tray, and then slide a stack of cards into  
the tray until it stops. Insert the short edge of the card into the HP psc first.  
Make sure the print side faces down.  
Note: If you are using photo paper with perforated tabs, load the photo  
paper so that the tabs face out towards you.  
2
Adjust the paper-width guide against the cards until it stops.  
Make sure the cards fit within the tray. Do not overload it. The stack should  
be no higher than the top of the paper-width guide.  
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load originals and load paper  
recommended papers  
For the best print quality, use HP papers. Paper that is too thin, paper that has a  
slick texture, or paper that stretches easily can cause paper jams. Paper that has  
a heavy texture or does not accept ink can cause printed images to smear, bleed,  
or not be filled in completely. For more information about HP papers, check our  
website at:  
load other types of paper in the paper tray  
The following table provides guidelines for loading nonstandard types of paper.  
For best results, adjust the paper settings each time you change the paper type  
or paper size. For more information, see set the paper type on page 15.  
Note: Some paper types might not be available in your country/region.  
Note: Photo paper might curl when you remove it from the box. If this  
occurs, curl the paper the opposite way to flatten it before inserting it into  
the HP psc.  
paper  
tips  
HP Premium Paper: locate the gray arrow on the nonprinting side of  
HP papers  
the paper, and then load paper with the arrow side facing up.  
HP Greeting Card Paper, HP Glossy Greeting Card Paper, or  
HP Textured Greeting Cards: insert a small stack of greeting cards  
with the print side down, into the paper tray until it stops.  
Always use letter or A4 label sheets designed for use with HP inkjet  
products (like Avery Inkjet Labels), and make sure that the labels are  
not over two years old.  
Labels  
(works only with  
printing)  
Fan the stack of labels to make sure none of the pages are sticking  
together.  
Place a stack of label sheets on top of standard paper in the paper  
tray, print side down. Do not insert labels one sheet at a time.  
set the paper type  
If you want to use a different type of paper, load that paper in the paper tray.  
You should then change the paper type settings to ensure the best print quality.  
This setting refers to copy settings only. If you want to set the paper type for  
printing, set the properties from the Print dialog box in the software program on  
your computer.  
The following procedure describes how to change the paper type setting on your  
HP psc.  
1
2
Load paper into the HP psc.  
Press Paper Type on the front panel to change the setting to Plain or Photo.  
user guide  
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chapter 2  
avoid jams  
To avoid jams, remove papers from completed print or copy jobs frequently from  
the paper tray. Excessive amounts of paper from completed print or copy jobs in  
the paper tray might back up into the HP psc and cause a paper jam. Also, for  
best results, use recommended papers, and load paper correctly. For more  
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print from a camera  
3
This HP psc supports the PictBridge standard, which allows you to connect any  
PictBridge-compliant camera and print photos without using your computer.  
Check your camera’s user guide to see if it supports PictBridge capability.  
This section contains the following topics:  
connect a camera  
After you take photos with your PictBridge-compliant camera, you can print them  
immediately. We recommend you connect your camera’s power cable to the  
camera to conserve battery power.  
1
Turn on your camera and be sure it is in PictBridge mode. Refer to your  
camera’s user guide.  
2
Connect the PictBridge-compliant camera to the front USB port of the  
HP PSC by using the USB cable that came with your camera.  
When the camera is connected correctly, the Read Status LED is  
illuminated. The Read Status LED next to the card slots blinks green when  
printing from the camera.  
If the camera is not PictBridge-compliant or is not in PictBridge mode, the  
Photo Error LED blinks amber. Disconnect the camera, correct the problem  
on the camera and reconnect.  
Read Status  
LED  
Photo Error  
LED  
print photos from your camera  
After you successfully connect your PictBridge-compliant camera to the HP PSC,  
you can print your photos. Print functionality is managed by the camera settings,  
if any. Refer to your camera’s user guide for more information.  
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chapter 3  
If your camera does not allow you to make settings, your HP PSC uses the  
following default settings:  
Paper type is set to photo paper. Use letter or A4,or 4 by 6 inch (10 by  
15 cm) tabbed photo paper when printing from the PictBridge port.  
Paper size is detected by the HP PSC.  
Number of images printed on each page is 1.  
Refer to your camera’s user guide for more information.  
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use the copy features  
4
The HP psc enables you to produce high-quality color and black-and-white  
copies on plain paper. You can enlarge or reduce the size of an original to fit a  
specific paper size, including 4 by 6 inch (10 by 15 cm) photo paper.  
This section contains the following topics:  
make copies  
You can make copies by using the front panel of your HP psc or by using the  
HP Director software on your computer. Copy features are available through  
either method. However, the software offers additional copy features that are not  
available from the front panel.  
All copy settings that you select on the front panel are reset two minutes after the  
HP psc completes the copy.  
This section contains the following topics:  
make a copy  
1
Load your original face down on the left front corner of the glass.  
If you are copying a photo, position the photo on the glass so the long  
edge of the photo is along the front edge of the glass. For more  
2
Press Start Copy, Black or Start Copy, Color.  
The HP psc makes an exact copy of your original using Best quality mode.  
Tip: You can also use the Paper Type and Scan buttons to make  
Fast draft-quality copies or you can use the Size button to reduce  
or enlarge an original to fit a specific paper size.  
For more information on these options, see the following topics:  
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chapter 4  
adjust copy speed or quality  
The HP psc automatically copies in Best mode. This produces the highest quality  
copies for all paper. However, you can manually override this setting to copy in  
Fast mode. This produces copies more quickly and saves ink. The text is of  
comparable quality to copies produced using Best mode, but the graphics might  
be of lower quality.  
to make a copy from the front panel using the fast setting  
1
2
Load your original face down on the left front corner of the glass.  
Press the Paper Type button to select Plain.  
Note: In order to make a copy using Fast mode, you must select Plain as the  
Paper Type. If the Paper Type is set to Photo, the HP psc will always copy in  
Best mode.  
3
Press and hold down the Scan button, and then press Start Copy, Black or  
Start Copy, Color.  
set the number of copies  
1
2
Load your original face down on the left front corner of the glass.  
Press Copies to increase the number of copies, up to a maximum of 9, and  
then press Start Copy, Black or Start Copy, Color.  
perform special copy jobs  
In addition to standard copying, your HP psc can copy photos and automatically  
enlarge or reduce your original to fit a specific paper size.  
This section contains the following topics:  
For information on copy options that are available in the HP Director, see the  
onscreen hp image zone help that came with your software.  
make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo  
For the best quality when copying a photo, load photo paper in the paper tray,  
and then use the Paper Type button to select Photo. You might also want to use  
the photo print cartridge for superior print quality. With the tri-color and photo  
print cartridges installed, you have a six-ink system. See use a photo print  
cartridge on page 36 for more information.  
1
Load your original photo face down on the left front corner of the glass.  
Position the photo on the glass so the long edge of the photo is along the  
front edge of the glass.  
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use the copy features  
2
3
Load 4 by 6 inch (10 by 15 cm) tabbed photo paper print side down in  
the paper tray, with the tab facing out towards you.  
If your original is not 4 by 6 inches (10 by 15 cm), press the Size button to  
select Fit to Page.  
The HP psc will resize the original to 4 by 6 inches (10 by 15 cm) to create  
a borderless copy.  
4
5
Press the Paper Type button to select Photo.  
This tells the HP psc that you have photo paper loaded in the paper tray.  
When printing onto photo paper, the HP psc automatically copies your  
original in Best quality mode.  
Press Start Copy, Black or Start Copy, Color.  
reduce or enlarge an original to fit the paper loaded  
Use Fit to Page when you want to automatically enlarge or reduce your original  
to fill the printable area of the paper size loaded in the paper tray.  
For example, you can use Fit to Page to enlarge a small photo to fit within the  
margins of a full-size page (as shown below), reduce an original to prevent  
unwanted cropping of text or images around the margins, or reduce or enlarge  
an original to create a borderless 4 by 6 inch (10 by 15 cm) photo.  
1
2
Make sure that the glass and lid backing are clean.  
Load your original face down on the left front corner of the glass.  
If you are copying a photo, position the photo on the glass so the long  
edge of the photo is along the front edge of the glass, as shown below.  
user guide  
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3
4
Press the Size button to select Fit to Page.  
Press Start Copy, Black or Start Copy, Color.  
stop copying  
!
To stop copying, press Cancel on the front panel.  
The HP psc immediately stops printing and releases the paper.  
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use the scan features  
5
Scanning is the process of converting pictures and text into an electronic format  
for your computer. You can scan photos and text documents.  
Because the scanned image or text is in an electronic format, you can bring it  
into your word processor or graphics software program and modify it to suit your  
needs. You can do the following:  
Scan photos of your kids and e-mail them to relatives, create a  
photographic inventory of your house or office, or create an electronic  
scrapbook.  
Scan text from an article into your word processor and quote it in a report,  
saving you a lot of retyping.  
To use the scan features, your HP psc and computer must be connected and  
turned on. The HP psc software must also be installed and running on your  
computer prior to scanning. To verify that the HP psc software is running on a  
Windows PC, look for the hp psc 1310 series icon in the system tray at the lower  
right side of your screen, next to the time. On a Macintosh, the HP psc software  
is always running.  
You can start a scan from your computer or from your HP psc. This section  
explains how to scan from the front panel of the HP psc only.  
For information about how to scan from the computer, and how to adjust, resize,  
rotate, crop, and sharpen your scans, see the onscreen hp image zone help that  
came with your software.  
Note: Bright direct sunlight on your HP PSC, or halogen desk lamps placed  
close to your HP PSC, might affect the quality of scanned images.  
Note: High resolution scanning (600 dpi or higher) requires a large amount  
of hard disk space. If there is not enough hard disk space available, your  
system might stall.  
This section contains the following topics:  
scan an original  
1
Load your original face down in the left front corner of the glass.  
2
Press Scan.  
A preview image of the scan appears in the HP Scan window on the  
computer, where you can edit it.  
For more information about editing a preview image, see the onscreen  
hp image zone help that came with your software.  
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chapter 5  
3
Make any edits to the preview image in the HP Scan window. When you  
have finished, click Accept.  
The HP psc sends the scan to the HP Gallery, which automatically opens  
and displays the image.  
The HP Gallery has many tools that you can use to edit your scanned  
image. You can improve the overall image quality by adjusting the  
brightness, sharpness, color tone, or saturation. You can also crop,  
straighten, rotate, or resize the image.  
When the scanned image looks just the way you want it, you can open it  
in another application, send it via e-mail, save it to a file, or print it. For  
more information about using the HP Gallery, see the onscreen hp image  
zone help that came with your software.  
stop scanning  
!
To stop scanning, press Cancel on the front panel.  
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order supplies  
6
You can order print cartridges, recommended types of HP paper, and HP psc  
accessories online from the HP website.  
This section contains the following topics:  
order media  
To order media such as HP Premium Paper, HP Premium Inkjet Transparency Film,  
HP Iron-On Paper, or HP Greeting Cards, go to:  
Choose your country/region, and then select Buy or Shopping.  
order print cartridges  
The following table lists the print cartridges that are compatible with your HP psc.  
Use this information to determine which print cartridge to order.  
print cartridges  
hp reorder number  
HP 27 black inkjet print cartridge, 10 ml  
HP 28 tri-color inkjet print cartridge, 8 ml  
HP 56 black inkjet print cartridge, 19 ml  
HP 57 tri-color inkjet print cartridge, 17 ml  
HP 58 photo inkjet print cartridge, 17 ml  
C8727AN  
C8728AN  
C8756AN  
C8757AN  
C8758AN  
Get more information about print cartridges from the HP website:  
Choose your country/region, and then select Buy or Shopping.  
order other supplies  
To order other supplies such as HP psc software, a copy of the printed User  
Guide, a Setup Poster, or other customer-replaceable parts, call the appropriate  
number.  
In the U.S. or Canada, dial 1-800-HP-INVENT (1-800-474-6836).  
In Europe, dial +49 180 5 290220 (Germany) or +44 870 606 9081  
(U.K.).  
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chapter 6  
To order HP psc software in other countries/regions, call the phone number for  
your countries/regions. The numbers listed below are current as of the  
publication date of this guide. For a list of current ordering numbers, go to the  
following website and choose your own country/region or language:  
country/region  
Asia Pacific  
number for ordering  
65 272 5300  
Australia  
61 3 8877 8000  
New Zealand  
South Africa  
U.S. and Canada  
0800 441 147  
+27 (0)11 8061030  
1-800-HP-INVENT (1-800-474-6836)  
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maintain your hp psc  
7
The HP psc requires little maintenance. Sometimes you might want to clean the  
glass and lid backing to remove surface dust and ensure that your copies and  
scans remain clear. You might also want to replace, align, or clean your print  
cartridges from time to time. This section provides instructions for keeping your  
HP psc in top working condition. Perform these simple maintenance procedures  
as necessary.  
This section contains the following topics:  
clean the glass  
Dirty glass from fingerprints, smudges, hair, and so on slows down performance  
and affects the accuracy of features such as Fit to Page.  
1
2
Turn off the HP psc, unplug the power cord, and raise the lid.  
Clean the glass with a soft cloth or sponge slightly moistened with a  
nonabrasive glass cleaner.  
Caution! Do not use abrasives, acetone, benzene, or carbon  
tetrachloride on the glass; these can damage it. Do not place or  
spray liquids directly on the glass. They might seep under it and  
damage the HP psc.  
3
Dry the glass with a chamois or cellulose sponge to prevent spotting.  
clean the lid backing  
Minor debris can accumulate on the white document backing located  
underneath the lid of the HP psc. This can cause problems during scan or copy  
tasks.  
1
2
Turn off the HP psc, unplug the power cord, and raise the lid.  
Clean the white document backing with a soft cloth or sponge slightly  
moistened with a mild soap and warm water.  
3
Wash the backing gently to loosen debris; do not scrub the backing.  
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chapter 7  
4
5
Dry the backing with a chamois or soft cloth.  
Caution! Do not use paper-based wipes as these might scratch the  
backing.  
If this does not clean the backing well enough, repeat the previous steps  
using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a  
damp cloth to remove any residual alcohol.  
clean the exterior  
Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains  
off the case. The interior of the HP psc does not require cleaning. Keep fluids  
away from the interior of the HP psc as well as the front panel.  
work with print cartridges  
To ensure the best print quality from your HP psc, you will need to perform some  
simple maintenance procedures.  
This section contains the following topics:  
check the ink levels  
You can easily check the ink supply level to determine how soon you might need  
to replace a print cartridge. The ink level supply shows an approximation of the  
amount of ink remaining in the print cartridges. Checking the ink levels can only  
be done from the HP Director.  
to check the ink level for Windows users  
1
From the HP Director, choose Settings, choose Print Settings, and then  
choose Printer Toolbox.  
2
Click the Estimated Ink Levels tab.  
The estimated ink levels appear for the print cartridges.  
to check the ink level for Macintosh users  
1
2
From the HP Director, choose Settings, and then choose Maintain Printer.  
If the Select Printer dialog box opens, select your HP psc, and then click  
Utilities.  
3
From the list, select Ink Level.  
The estimated ink levels appear for the print cartridges.  
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maintain your hp psc  
print a self-test report  
If you are experiencing problems with printing, print a Self-Test Report before you  
replace the print cartridges.  
1
2
Press and hold down Cancel.  
Press Start Copy, Color.  
The HP psc prints a Self-Test Report, which might indicate the source of any  
problems you might be having.  
Black bar  
Color bars  
Black and tri-color cartridges installed  
Color blocks  
Tri-color and photo cartridge installed  
3
Check the color blocks for streaking or white lines.  
Missing color blocks might indicate that the tri-color print cartridge is  
out of ink. You might need to clean or replace your print cartridges.  
Streaks might indicate clogged nozzles or dirty contacts. You might  
need to clean the print cartridges. Do not clean with alcohol.  
For information on replacing ink cartridges, see replace the print cartridges on  
page 30 and for information on cleaning print cartridges, see clean the print  
handle print cartridges  
Before you replace a print cartridge, you should know the part names and how  
to handle the print cartridge.  
user guide  
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Copper-colored  
contacts  
Plastic tape with  
pink pull tab  
(must be removed)  
Ink nozzles  
under tape  
Do not touch the copper-colored contacts or the ink nozzles  
replace the print cartridges  
The HP psc notifies you when you need to replace your print cartridges. Replace  
the print cartridges when you see faded text or if you experience print quality  
issues related to the print cartridges.  
For more information on ordering replacement print cartridges, see order print  
1
Turn on the HP psc and then lower the paper tray to access the print-  
carriage access door.  
2
Open the print-carriage access door by lowering the handle.  
The print carriage moves to the center of the HP psc.  
Push down  
Print-carriage  
access door  
Paper tray  
3
After the carriage stops moving, push down on the print cartridge to  
release it, and then pull it toward you out of its slot.  
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maintain your hp psc  
Note: It is normal to see ink buildup in the print cartridge slots.  
4
Remove the new print cartridge from its packaging and, being careful to  
touch only the bright pink plastic tab, gently remove the plastic tape to  
uncover the ink nozzles.  
Caution! Do not touch the copper-colored contacts or ink nozzles.  
After you have removed the plastic tape, install the print cartridge  
immediately to prevent the ink from drying in the nozzles.  
5
Hold the black print cartridge with the HP label on top. Slide the print  
cartridge at a slight angle into the right side of the print carriage.  
Press firmly until the print cartridge snaps into place.  
Caution! Do not attempt to push the cartridge straight into the slot.  
It must slide in at a slight angle.  
6
Hold the tri-color print cartridge with the HP label on top. Slide the print  
cartridge at a slight angle into the left side of the print carriage.  
Press firmly until the print cartridge snaps into place.  
Caution! Do not attempt to push the cartridge straight into the slot.  
It must slide in at a slight angle.  
Note: You must install both print cartridges in order for your HP psc to work.  
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You can also refer to the label that is located on the inside of the print-  
carriage access door for information on installing the print cartridges.  
7
Close the print-carriage access door. Within a few minutes, a print  
cartridge alignment page prints. You will need to align the print cartridges.  
For information on aligning the print cartridges, see align the print  
use a photo print cartridge  
You can optimize the quality of the photos you print with your HP psc by  
purchasing a photo print cartridge. Remove the black print cartridge and insert  
the photo print cartridge in its place. With the tri-color print cartridge and photo  
print cartridge installed, you have a six-ink system, which provides enhanced  
quality photos. When you want to print regular text documents, swap the black  
print cartridge back in. Use a print cartridge protector to keep your print  
cartridge secure when it is not being used. For more information on using the  
print cartridge protector, see use a print cartridge protector on page 32 and for  
more information on replacing print cartridges, see replace the print cartridges  
For more information on purchasing a photo print cartridge, see order print  
use a print cartridge protector  
When you purchase a photo print cartridge, you will receive a print cartridge  
protector.  
The print cartridge protector is designed to keep your print cartridge secure when  
it is not being used. It also prevents the ink from drying out. Whenever you  
remove a print cartridge from the HP psc, store it in the print cartridge protector.  
!
To insert a print cartridge into the print cartridge protector, slide the print  
cartridge into the print cartridge protector at a slight angle and snap it  
securely into place.  
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maintain your hp psc  
!
To remove the print cartridge from the print cartridge protector, press down  
and back on the top of the print cartridge protector to release the print  
cartridge, then slide the print cartridge out of the print cartridge protector.  
align the print cartridges  
After you install or replace a print cartridge, the HP psc automatically prints a  
print cartridge alignment sheet. This might take a few moments. You can also  
align the print cartridges at any time from the HP Director. For information on  
accessing the HP Director, see use your hp psc with a computer on page 6.  
Aligning the print cartridges ensures high-quality output.  
to align the print cartridges after installing a new print cartridge  
1
Place the print cartridge alignment sheet face down on the left front corner  
of the glass. Make sure the top of the sheet is on the left side as shown  
below.  
2
Press Scan.  
The HP psc aligns the print cartridges.  
Note: During alignment the button LED blinks until the procedure is finished.  
This takes about 30 seconds.  
to align the print cartridges from the hp director for Windows users  
1
From the HP Director, choose Settings, choose Print Settings, and then  
choose Printer Toolbox.  
2
3
Click the Device Services tab.  
Click Align the Print Cartridges.  
A print cartridge alignment sheet is printed.  
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4
Place the print cartridge alignment sheet face down on the left front corner  
of the glass. Make sure the top of the sheet is on the left side as shown  
below.  
5
Press Scan.  
The HP psc aligns the print cartridges.  
Note: During alignment the button LED blinks until the procedure is finished.  
This takes about 30 seconds.  
to align the print cartridges from the hp director for Macintosh users  
1
2
From the HP Director, choose Settings, and then choose Maintain Printer.  
If the Select Printer dialog box opens, select your HP psc, and then click  
Utilities.  
3
4
From the list, select Calibrate.  
Click Align.  
The HP psc prints a print cartridge alignment sheet. This might take a few  
moments.  
5
Place the print cartridge alignment sheet face down on the left front corner  
of the glass. Make sure the top of the sheet is on the left side.  
6
Press Scan.  
The HP psc aligns the print cartridges.  
Note: During alignment the button LED blinks until the procedure is finished.  
This takes about 30 seconds.  
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clean the print cartridge contacts  
Clean the print cartridge contacts only if the Self-Test Report shows streaks.  
Caution! Do not remove both print cartridges at the same time.  
Remove and clean each print cartridge one at a time.  
Make sure you have the following materials available:  
Dry foam rubber swabs, lint-free cloth, or any soft material that will not  
come apart or leave fibers.  
Distilled, filtered, or bottled water (tap water might contain contaminants  
that can damage the print cartridges).  
Caution! Do not use platen cleaners or alcohol to clean the print  
cartridge contacts. These can damage the print cartridge or the  
HP psc.  
1
2
Turn the HP psc on and open the print-carriage access door.  
The print carriage moves to the center.  
After the print carriage has moved to the center, unplug the power cord  
from the back of the HP psc.  
3
4
5
Push down on the print cartridge to release it, and then pull it out of its slot.  
Inspect the print cartridge contacts for ink and debris buildup.  
Dip a clean foam rubber swab or lint-free cloth into distilled water, and  
squeeze any excess water from it.  
6
7
Hold the print cartridge by its sides.  
Clean only the contacts. Do not clean the nozzles.  
Contacts  
Nozzles - do not clean  
8
9
Place the print cartridge back into the holder.  
Repeat if necessary for the other print cartridge.  
10 Close the door and plug in the HP psc.  
Because you removed a print cartridge from its holder, the HP psc  
automatically prints a print cartridge alignment sheet.  
user guide  
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11 Place the print cartridge alignment sheet face down on the left front corner  
of the glass. Make sure the top of the sheet is on the left side as shown  
below.  
12 Press Scan.  
The HP psc aligns the print cartridges.  
Note: During alignment the button LED blinks until the procedure completes.  
This takes about 30 seconds.  
self-maintenance sounds  
During the life of your product you might hear various mechanical sounds. This  
is a normal part of your device’s self-maintenance.  
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get hp psc 1310 series support  
8
Hewlett-Packard provides Internet and phone support for your HP psc.  
This section contains the following topics:  
If you are unable to find the answer you need in the printed or onscreen documentation  
supplied with your product, you can contact one of the HP support services listed in the  
following sections. Some support services are available only in the U.S. and Canada, while  
others are available in many countries/regions worldwide. If a support service number is  
not listed for your country/region, contact your nearest authorized HP dealer for help.  
get support and other information from the Internet  
If you have Internet access, you can get more information from the HP website at:  
This website offers technical support, drivers, supplies, and ordering information.  
hp customer support  
Software programs from other companies might be included with your HP psc. If you  
experience problems with any of those programs, you will receive the best technical  
assistance by calling the experts at that company.  
If you need to contact HP Customer Support, do the following before you call.  
1
Make sure that:  
a. Your HP psc is plugged in and turned on.  
b. The specified print cartridges are installed correctly.  
c. The recommended paper is properly loaded in the paper tray.  
2
Reset your HP psc:  
a. Turn off the HP psc by using the On/Resume button located on the front panel.  
b. Unplug the power cord from the back of the HP psc.  
c. Plug the power cord back into the device.  
d. Turn on the HP psc by using the On/Resume button.  
3
4
For more information, go to the HP website at:  
If you are still experiencing problems and need to speak with an HP Customer  
Support Representative:  
Have the specific name of your HP psc, as it appears on the device, available.  
Have your serial number and service ID ready. To view your serial number and  
service ID, print a Self-Test Report, which contains this information. To print a  
Self-Test Report, press and hold the Cancel button, and then press the Start Copy,  
Color button.  
Be prepared to describe your problem in detail.  
5
Call HP Customer Support. Be near your HP psc when you call.  
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call in North America during warranty  
Call 1-800-HP-INVENT. US phone support is available in both English and Spanish  
languages 24 hours a day, 7 days a week (days and hours of support might change  
without notice). This service is free during the warranty period. A fee might apply outside  
the warranty period.  
call hp Japan customer support  
call hp Korea customer support  
support process for Western Europe  
The HP support process works most effectively when looking for help in the following order:  
1
2
Use troubleshooting information on page 59 to search for a solution.  
Check for software updates  
Access online support pages  
Send HP an email message for answers to your questions.  
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get hp psc 1310 series support  
Web and email support are available in the following languages:  
Dutch  
English  
French  
German  
Italian  
Portuguese  
Spanish  
Swedish  
For all other languages, support information is available in English.  
3
4
Contact your local HP dealer.  
If your HP psc has a hardware failure, take it to your local HP dealer for a solution.  
Service is free during the limited warranty period. After the warranty period, you will  
be quoted a service charge.  
Call HP support.  
To find the telephone number for your country/region, please go to www.hp.com/  
support and choose your country/region and language.  
support process for Eastern Europe, Middle East, and Africa  
Follow these steps to troubleshoot the HP psc:  
1
2
Use troubleshooting information on page 59 to search for a solution.  
Check for software updates  
Access online support pages  
Send HP an email message for answers to your questions.  
Web and email support are available in the following languages:  
Dutch  
English  
French  
German  
Italian  
Portuguese  
Spanish  
Swedish  
For all other languages, support information is available in English.  
3
Call HP support.  
See the table of support information in call elsewhere in the world on page 39.  
call elsewhere in the world  
The numbers listed below are current as of the publication date of this guide. For a list of  
current international HP Support Service numbers, go to the following website and choose  
your own country/region or language:  
You can call the HP support center in the following countries/regions. If your country/  
region is not listed, contact your local dealer or nearest HP Sales and Support Office to  
find out how to obtain services.  
Support service is free during the warranty period; however, your standard long-distance  
phone charges will apply. In some cases, a flat fee per single incident will also apply.  
For phone support in Europe, please check for the details and conditions of phone support  
in your country/region. Go to the following website:  
user guide  
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chapter 8  
Alternatively, you can ask your dealer or call HP at the phone number provided in this  
booklet.  
As part of our constant efforts to improve our phone support service, we advise you to  
check our website on a regular basis for new information regarding service features and  
delivery.  
country/region  
hp technical support  
country/region  
Malaysia  
hp technical support  
1-800-805405  
*
Algeria  
61 56 45 43  
Argentina  
Australia  
(54)11-4778-8380  
0-810-555-5520  
Mexico  
01-800-472-6684  
+61 3 8877 8000  
1902 910 910  
Mexico (Mexico City)  
(55)5258-9922  
*
Austria  
www.hp.com/support  
800 171  
Morocco  
22 4047 47  
Bahrain (Dubai)  
Netherlands  
www.hp.com/support  
0800 441 147  
Belgium (Dutch)  
Belgium (French)  
www.hp.com/support  
New Zealand  
Bolivia  
800-100247  
Norway  
Oman  
www.hp.com/support  
+971 4 883 8454  
Brazil (Grande São  
Paulo)  
(11) 3747 7799  
Brazil (Demais  
Localidades)  
0800 157751  
(905) 206 4663  
1-877-621-4722  
1-800-711-2884  
800-360-999  
Palestine  
Panama  
Peru  
+971 4 883 8454  
001-800-7112884  
0-800-10111  
Canada during  
warranty  
Canada post-warranty  
(per-call charge)  
Caribbean & Central  
America  
Philippines  
632-867-3551  
Chile  
Poland  
22 5666 000  
China  
86-21-38814518  
8008206616  
Portugal  
www.hp.com/support  
Colombia  
01-800-114-726  
0-800-011-0524  
261307310  
Puerto Rico  
1-877-232-0589  
+971 4 883 8454  
1-800-7112884  
21 315 4442  
Costa Rica  
Qatar  
Czech Republic  
Denmark  
Republica Dominicana  
Romania  
www.hp.com/support  
Ecuador (Andinatel)  
999119+1-800-  
7112884  
Russia, Moscow  
095 7973520  
Ecuador (Pacifitel)  
1-800-225528+1-800-  
7112884  
Russia, St. Petersburg  
812 3467997  
Egypt  
2 532 5222  
Saudi Arabia  
Singapore  
800 897 1444  
(65) 272-5300  
2 50222444  
Finland  
France  
Germany  
www.hp.com/support  
www.hp.com/support  
Slovakia  
South Africa (RSA)  
086 0001030  
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get hp psc 1310 series support  
country/region  
hp technical support  
country/region  
hp technical support  
Greece  
801 11 22 55 47  
South Africa, Outside  
Republic  
+27 11 258 9301  
Greece, Outside Greece +30 210 6073603  
Spain  
www.hp.com/support  
Greece (Cyprus)  
Guatemala  
800 9 2649  
Sweden  
www.hp.com/support  
www.hp.com/support  
1800-995-5105  
+85 (2) 3002 8555  
Switzerland  
Taiwan  
Hong Kong  
+886-2-2717-0055  
0800 010 055  
Hungary  
India  
1 382 1111  
Thailand  
+66 (2) 661 4000  
1-800-7112884  
1-600-112267  
Trinidad & Tobago  
91 11 682 6035  
*
Indonesia  
Ireland  
Israel  
62-21-350-3408  
Tunisia  
71 89 12 22  
www.hp.com/support  
(0) 9 803 4848  
Turkey  
216 579 71 71  
(380 44) 4903520  
800 4520  
Ukraine  
Italy  
www.hp.com/support  
0-800-7112884  
United Arab Emirates  
United Kingdom  
Venezuela  
Jamaica  
Japan  
www.hp.com/support  
01-800-4746.8368  
0570 000 511  
+81 3 3335 9800  
Jordan  
Korea  
Kuwait  
+971 4 883 8454  
+82 1588 3003  
+971 4 883 8454  
Venezuela (Caracas)  
Vietnam  
(502) 207-8488  
84-8-823-4530  
W. Africa (for countries not +351 213 17 63 80  
already listed)  
Lebanon  
+971 4 883 8454  
Yemen  
+971 4 883 8454  
Luxembourg (French)  
Luxembourg (German)  
* This Call Center supports French-speaking customers from the following countries/regions:  
Morocco, Tunisia, and Algeria.  
call in Australia post-warranty  
If your product is not under warranty, you can call 03 8877 8000. A per-incident, out-of-  
warranty support fee of $27.50 (inc. GST) will be charged to your credit card. You can  
also call 1902 910 910 ($27.50 charged to your phone account) from 9:00 A.M. to  
5:00 P.M. Monday through Friday. Charges and support hours are subject to change  
without notice.  
prepare your hp psc for shipment  
If after contacting HP Customer Support or returning to the point of purchase, you are  
requested to send your HP psc in for service, please follow the power off and re-package  
steps below to avoid further damage to the device.  
user guide  
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Note: When transporting your HP psc, make sure that the print cartridges have been  
removed, the HP psc has been properly shut down by pressing the On/Resume  
button, and you have allowed time for the print carriage to return to the home position  
and for the scanner to return to its parked position.  
1
Turn on the HP psc.  
Disregard steps 1 through 7 if your HP psc will not turn on. You will not be able to  
remove the print cartridges. Proceed to step 8.  
2
3
Open the print-carriage access door.  
The print carriage moves to the center of the HP psc.  
Remove the print cartridges. See replace the print cartridges on page 30 for  
information on removing the print cartridges.  
Caution! Remove both print cartridges. Failure to do so might damage  
your HP psc.  
4
Place the print cartridges in an airtight bag so they will not dry out, and put them  
aside. Do not send them with the HP psc, unless instructed to by the HP customer  
support call agent.  
5
6
Close the print-carriage access door.  
Wait for the print carriage to park (stop moving) in the home position on the left side  
of the HP psc. This might take a few seconds.  
7
8
Turn off the HP psc.  
If available, pack the HP psc for shipment by using the original packing materials or  
the packaging materials that came with your exchange device.  
If you do not have the original packaging materials, please use other adequate  
packaging materials. Shipping damage caused by improper packaging and/or  
improper transportation is not covered under the warranty.  
9
Place the return shipping label on the outside of the box.  
10 Include the following items in the box:  
A brief description of symptoms for service personnel (samples of print quality  
problems are helpful).  
A copy of the sales slip or other proof of purchase to establish the warranty  
coverage period.  
Your name, address, and a phone number where you can be reached during  
the day.  
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get hp psc 1310 series support  
hp distribution center  
To order HP psc software, a copy of the printed User Guide, a Setup Poster, or other  
customer-replaceable parts, do one of the following:  
In the U.S. or Canada, call 1-800-HP-INVENT (1-800-474-6836).  
In Latin America, call the appropriate number for your country/region (see call  
Outside of this country/region, go to this website:  
user guide  
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warranty information  
9
Your HP psc comes with a limited warranty that is described in this section. Information  
about how to obtain warranty service and how you can upgrade your standard factory  
warranty is also provided.  
This section contains the following topics:  
duration of limited warranty  
Duration of Limited Warranty (hardware and labor): 1 Year  
Duration of Limited Warranty (CD media): 90 Days  
Duration of Limited Warranty (print cartridges): Until the HP ink is depleted or the “end of  
warranty” date printed on the cartridge has been reached, whichever occurs first.  
Note: The services described in the express service and warranty upgrades sections  
below might not be available in all locations.  
warranty service  
express service  
To obtain HP express repair service, the customer must contact an HP service office or an  
HP Customer Support Center for basic troubleshooting first. See hp customer support on  
page 37 for steps to take before calling Customer Support.  
If a customer device needs a minor part replacement and these parts can normally be  
replaced by the customer, the customer-replaceable components might be serviced through  
expedited part shipment. In this event, HP will prepay shipping charges, duty and taxes;  
provide telephone assistance on replacement of the component; and pay shipping  
charges, duty, and taxes for any part that HP asks to be returned.  
The HP Customer Support Center might direct customers to designated authorized service  
providers who are certified by HP to service the HP product.  
warranty upgrades  
Upgrade your standard factory warranty to a total of three years with the  
HP SUPPORTPACK. Service coverage begins on product purchase date and the pack must  
be purchased within the first 180 days after product purchase. If during your technical  
support call it is determined that you need a replacement product, then HP will ship you  
this product next business day free of charge. Available in U.S. only.  
For more information, please call 1-888-999-4747 or visit the HP website:  
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chapter 9  
Outside the U.S., please call your local HP Customer Support office. See call elsewhere in  
the world on page 39 for a list of international Customer Support numbers.  
returning your hp psc for service  
Before returning your HP PSC for service, you must call HP Customer Support. See  
hp customer support on page 37 for steps to take before calling Customer Support.  
hewlett-packard limited global warranty statement  
extent of limited warranty  
Hewlett-Packard (“HP”) warrants to the end-user customer (“Customer”) that each HP PSC  
product (“Product”), including related software, accessories, media, and supplies, shall be  
free from defects in material and workmanship for the duration, which begins on the date  
of purchase by the Customer.  
For each software Product, HP’s limited warranty applies only to a failure to execute  
programming instructions. HP does not warrant that the operation of any Product shall be  
uninterrupted or error free.  
HP’s limited warranty covers only those defects which arise as a result of normal use of a  
Product, and does not cover any other problems, including those which arise as a result of  
(a) improper maintenance or modification, (b) software, accessories, media, or supplies  
not provided or supported by HP, or (c) operation outside the Product’s specifications.  
For any hardware Product, the use of a non-HP print cartridge or a refilled print cartridge  
does not affect either the warranty to the Customer or any HP support contract with the  
Customer. However, if Product failure or damage is attributable to the use of a non-HP or  
refilled print cartridge, HP shall charge its standard labor and materials charges to service  
the Product for the failure or damage.  
If HP receives, during the applicable warranty period, notice of a defect in any Product,  
HP shall either repair or replace the defective Product, at HP’s option. Where labor charges  
are not covered by HP’s limited warranty, repairs shall be at HP’s standard charges for  
labor.  
If HP is unable to repair or replace, as applicable, a defective Product which is covered by  
HP’s warranty, HP shall, within a reasonable time after being notified of the defect, refund  
the purchase price for the Product.  
HP shall have no obligation to repair, replace, or refund until the Customer returns the  
defective Product to HP.  
Any replacement product may be either new or like-new, provided that it has functionality  
at least equal to that of the Product being replaced.  
HP products, including each Product, may contain remanufactured parts, components, or  
materials equivalent to new in performance.  
HP’s limited warranty for each Product is valid in any country/region or locality where HP  
has a support presence for the Product and where HP has marketed the Product. The level  
of warranty service may vary according to local standards. HP shall have no obligation to  
alter the form, fit, or function of the Product in order to make it operate in a country/region  
or locality for which the Product was never intended to operate.  
limitations of warranty  
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY  
SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER  
EXPRESS OR IMPLIED, WITH RESPECT TO THE COVERED HP PRODUCTS, AND  
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warranty information  
SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF  
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR  
PURPOSE.  
limitations of liability  
To the extent allowed by local law, the remedies provided in this Limited Warranty  
Statement are the Customer’s sole and exclusive remedies.  
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS  
SPECIFICALLY SET FORTH IN THIS LIMITED WARRANTY STATEMENT, IN NO EVENT  
SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL,  
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT,  
TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY  
OF SUCH DAMAGES.  
local law  
This Limited Warranty Statement gives the Customer specific legal rights. The Customer may  
also have other rights which vary from state to state in the United States, from province to  
province in Canada, and from country/region to country/region elsewhere in the world.  
To the extent this Limited Warranty Statement is inconsistent with local law, this Statement  
shall be deemed modified to be consistent with such local law. Under such local law,  
certain disclaimers and limitations of this Statement may not apply to the Customer. For  
example, some states in the United States, as well as some governments outside the United  
States (including provinces in Canada), may:  
Preclude the disclaimers and limitations in this Statement from limiting the statutory rights  
of a consumer (e.g. the United Kingdom);  
Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or  
Grant the Customer additional warranty rights, specify the duration of implied warranties  
which the manufacturer cannot disclaim, or not allow limitations on the duration of implied  
warranties.  
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS  
IN THIS LIMITED WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY  
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO,  
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE COVERED HP  
PRODUCTS TO SUCH CUSTOMERS.  
user guide  
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48  
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technical information  
10  
The technical specifications for your HP psc are provided in this section. Also, international  
regulatory information for your HP psc is supplied in this section.  
This section contains the following information:  
paper specifications  
paper-tray capacity  
type  
paper weight  
quantity*  
Plain paper  
20 to 24 lb.  
100  
(75 to 90 gsm)  
Legal paper  
Cards  
20 to 24 lb.  
100  
20  
(75 to 90 gsm)  
110 lb. index max  
(200 gsm)  
Envelopes  
20 to 24 lb.  
10  
(75 to 90 gsm)  
Transparency film  
Labels  
N/A  
N/A  
20  
20  
20  
4 by 6 inch  
145 lb.  
(10 by 15 cm) Photo  
(236 gsm)  
* Maximum capacity  
print margin specifications  
top  
bottom  
left  
right  
(leading edge)  
(trailing edge)*  
sheet paper or transparency film  
U.S. (Letter, Legal) .06 inch (1.5 mm) .50 inch (12.7 mm)  
.25 inch (6.4 mm) .25 inch (6.4 mm)  
.13 inch (3.2 mm) .13 inch (3.2 mm)  
.25 inch (6.4 mm) .50 inch (12.7 mm)  
ISO (A4)  
Envelopes  
Cards  
.07 inch (1.8 mm) .50 inch (12.7 mm)  
.13 inch (3.2 mm) .13 inch (3.2 mm)  
.07 inch (1.8 mm) .46 inch (11.7 mm) .13 inch (3.2 mm) .13 inch (3.2 mm)  
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chapter 10  
* The writing area is offset from center by .21 inches (5.4 mm), which causes asymmetric top and  
bottom margins.  
physical specifications  
Height: 6.68 inch (16.97 cm)  
Width: 16.76 inch (42.57 cm)  
Depth: 10.20 inch (25.91 cm)  
Weight: 10 lb. (4.53 kg)  
power specifications  
Power consumption: 80 W maximum  
Input Voltage: AC 100 to 240 V ~ 1 A 50–60 Hz, grounded  
Output Voltage: DC 32 V===940 mA, 16 V===625 mA  
environmental specifications  
Recommended Operating Temperature Range: 15º to 32º C (59º to 90º F)  
Allowable Operating Temperature Range: 5º to 40º C (41º to 104º F)  
Humidity: 15% to 85% RH non-condensing  
Non-operating (Storage) Temperature Range: -4º to 60º C (-40º to 140º F)  
In the presence of high electromagnetic fields, it is possible the output from the  
HP psc might be slightly distorted  
HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to  
minimize injected noise due to potential high electromagnetic fields  
environmental product stewardship program  
protecting the environment  
Hewlett-Packard is committed to providing quality products in an environmentally sound  
manner. This product has been designed with several attributes to minimize impacts on our  
environment.  
For more information, visit HP’s Commitment to the Environment website at:  
ozone production  
This product generates no appreciable ozone gas (O3).  
energy consumption  
®
Energy usage drops significantly while in ENERGY STAR mode, which saves natural  
resources, and saves money without affecting the high performance of this product. This  
product qualifies for ENERGY STAR, which is a voluntary program established to  
encourage the development of energy-efficient office products.  
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technical information  
ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR  
partner, HP has determined that this product meets ENERGY STAR guidelines for energy  
efficiency.  
For more information on ENERGY STAR guidelines, see the following web site:  
paper use  
This product is suited for the use of recycled paper according to DIN 19309.  
plastics  
Plastic parts over 25 grams are marked according to international standards that enhance  
the ability to identify plastics for recycling purposes at the end of the product’s life.  
material safety data sheets  
Material safety data sheets (MSDS) can be obtained from the HP website at:  
Customers without Internet access should contact their local HP Customer Support Center.  
recycling program  
HP offers an increasing number of product return and recycling programs in many  
countries, and partners with some of the largest electronic recycling centers throughout the  
world. HP also conserves resources by refurbishing and reselling some of its most popular  
products.  
This HP product contains the following materials that might require special handling at end-  
of-life:  
Lead in solder  
hp inkjet supplies recycling program  
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program  
is available in many countries/regions, and lets you recycle used print cartridges free of  
charge. For more information, see the following HP website:  
regulatory notices  
The HP psc is designed to meet the regulatory requirements for your country/region.  
regulatory model identification number  
For regulatory identification purposes, your product is assigned a Regulatory Model  
Number. The Regulatory Model Number for your product is SDGOB-0319. This regulatory  
number should not be confused with the marketing name (HP PSC 1310 Series) or product  
numbers (Q5765A, Q5766A, Q5767A, Q5768A, Q5769A, Q5770A, Q5771A,  
Q5772A).  
user guide  
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FCC statement  
The United States Federal Communications Commission (in 47 CFR 15.105) has specified  
that the following notice be brought to the attention of users of this product.  
Declaration of Conformity: This equipment has been tested and found to comply with the  
limits for a Class B digital device, pursuant to part 15 of the FCC Rules. Operation is  
subject to the following two conditions: (1) this device may not cause harmful interference,  
and (2) this device must accept any interference received, including interference that may  
cause undesired operation. Class B limits are designed to provide reasonable protection  
against harmful interference in a residential installation. This equipment generates, uses,  
and can radiate radio frequency energy, and, if not installed and used in accordance with  
the instructions, may cause harmful interference to radio communications. However, there  
is no guarantee that interference will not occur in a particular installation. If this equipment  
does cause harmful interference to radio or television reception, which can be determined  
by turning the equipment off and on, the user is encouraged to try to correct the  
interference by one or more of the following measures:  
Reorient the receiving antenna.  
Increase the separation between the equipment and the receiver.  
Connect the equipment into an outlet on a circuit different from that to which the  
receiver is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
Product Regulations Manager, Hewlett-Packard Company, San Diego, (858) 655-4100.  
The user may find the following booklet prepared by the Federal Communications  
Commission helpful: How to Identify and Resolve Radio-TV Interference Problems. This  
booklet is available from the U.S. Government Printing Office, Washington DC, 20402.  
Stock No. 004-000-00345-4.  
Caution! Pursuant to Part 15.21 of the FCC Rules, any changes or  
modifications to this equipment not expressly approved by the Hewlett-  
Packard Company may cause harmful interference and void the FCC  
authorization to operate this equipment.  
note à l’attention des utilisateurs Canadien/notice to users in Canada  
Le présent appareil numérique n‘émet pas de bruit radioélectrique dépassant les limites  
applicables aux appareils numériques de la classe B prescrites dans le Règlement sur le  
brouillage radioélectrique édicté par le ministère des Communications du Canada.  
This digital apparatus does not exceed the Class B limits for radio noise emissions from the  
digital apparatus set out in the Radio Interference Regulations of the Canadian Department  
of Communications.  
notice to users in Australia  
This equipment complies with Australian EMC requirements  
geräuschemission  
LpA < 70 dB  
am Arbeitsplatz  
im Normalbetrieb  
nach DIN 45635 T. 19  
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technical information  
notice to users in Japan (VCCI-2)  
notice to users in Korea  
declaration of conformity (European Union)  
The Declaration of Conformity in this document complies with ISO/IEC Guide 22 and  
EN45014. It identifies the product, manufacturer’s name and address, and applicable  
specifications recognized in the European community.  
user guide  
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chapter 10  
declaration of conformity  
According to ISO/IEC Guide 22 and EN 45014  
Manufacturer’s name and address:  
Hewlett-Packard Company, 16399 West Bernardo Drive, San Diego, CA 92127-1899, USA  
Regulatory model  
number:  
SDGOB-0319  
Declares that the product:  
Product name:  
HP PSC 1310 Series (Q5763A)  
Model number(s):  
PSC 1315 (Q5765A), 1315xi (Q5766A), 1315v (Q5767A),  
1311 (Q5768A), 1312 (Q5769A), PSC 1317 (Q5770A), 1315 (Q5771A),  
1318 (Q5772A)  
Power adapters:  
0950-4466  
Conforms to the following product specifications:  
Safety:  
IEC 60950:1999 3rd Edition  
EN 60950:2000  
UL1950/CSA22.2 No.950, 3rd Edition:1995  
IEC 60825-1 Edition 1.2:2001 / EN 60825-1+A11+A2+A1: 2002  
Class 1(Laser/Led)  
NOM 019-SFCI-1993, AZ / NZS 3260  
GB4943: 2001  
EMC:  
CISPR 22:1997 / EN 55022:1998, Class B  
CISPR 24:1997 / EN 55024:1998  
IEC 61000-3-2:1995 / EN 61000-3-2:1995  
IEC 61000-3-3:1994 / EN 61000-3-3:1995  
AS/NZS3548, CNS 13438: 1997, VCCI-2  
FCC Part 15 - Class B/ICES-003, Issue 2  
GB9254:1998  
Supplementary Information:  
The product herewith complies with the requirements of the Low Voltage Directive 73/23/EC, the EMC  
Directive 89/336/EC and carries the CE marking accordingly.  
The product was tested in a typical configuration.  
European Contact for regulatory topics only: Hewlett Packard GmbH, HQ-TRE, Herrenberger Strasse  
140, D-71034 Böblingen Germany. (FAX +49-7031-14-3143)  
US Contact: Hewlett Packard Co. 16399 W. Bernardo Dr. San Diego, CA, USA 92127  
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hp instant share setup and use  
11  
HP Instant Share makes it easy to send photos that family and friends can view.  
Just take a photo or scan an image, select the photograph or image, and use the  
software on your computer to forward the media to an e-mail destination. You  
can even upload your photos (depending on your country/region) to an online  
photo album, or an online photo finishing service.  
With HP Instant Share, family and friends always get photos they can view—no  
more large downloads or images that are too big to open. An e-mail with  
thumbnail images of your photos is sent with a link to a secure Web page where  
your family and friends can easily view, share, print, and save your pictures.  
Note: Some operating systems do not support HP Instant Share, but you can  
still use your HP Director software to send a photo to family and friends as  
an e-mail attachment. (For more information, see send a photo or image  
This section contains the following topics:  
use hp instant share in five easy steps (Windows)  
HP Instant Share is easy to use with your HP PSC 1310 Series (HP psc)—simply:  
1
Determine which photo on your Windows-based computer you want to  
send.  
OR  
Scan an image using your HP psc and send it to the HP Image Zone  
software.  
2
From the HP Image Zone, select the photograph or image you want to  
send.  
3
4
From the HP Instant Share tab, click Start HP Instant Share.  
Create an e-mail destination within HP Instant Share.  
Note: You can also set up an Address Book to retain your e-mail addresses.  
Send your e-mail message.  
5
For specific information on how to use HP Instant Share, see the following  
procedures:  
Note: Your computer must be connected to the Internet to use HP Instant  
Share. If you are an AOL or Compuserve user, please connect to your  
Internet service provider before attempting to use HP Instant Share.  
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chapter 11  
use a scanned image  
For information on scanning an image, see use the scan features on page 23.  
1
2
Load your original face down in the left front corner of the glass.  
Press Scan.  
A preview image of the scan appears in the HP Scan window on the  
computer, where you can edit it.  
For more information about editing a preview image, see the onscreen  
hp image zone help that came with your software.  
3
4
Make any needed edits to the preview image in the HP Scan window.  
When you have finished, click Accept.  
The HP psc sends the scan to the HP Image Zone, which automatically  
opens and displays the image.  
After you have edited the scanned image, select it.  
Note: The HP Image Zone has many editing tools that you can use to edit  
your image and achieve the results you want. For more information, see the  
onscreen hp image zone help that came with your software.  
5
6
Click the HP Instant Share tab.  
To use HP Instant Share, go to step 5 in access hp instant share from the  
access hp instant share from the hp director  
This section addresses how to use the HP Instant Share e-mail service. The terms  
photo and image are both referred to as image in this section. For more  
information on using the HP Director, see the onscreen hp image zone help that  
came with your software.  
1
2
Open the HP Director.  
From the HP Director, click HP Image Zone.  
The HP Image Zone appears.  
3
Select an image from the folder in which it is stored.  
Note: For more information, see the onscreen hp image zone help that  
came with your software.  
4
5
Click the HP Instant Share tab.  
In the Control area, click Start HP Instant Share.  
The Go Online screen appears in the Work area.  
6
Click Next.  
The One-Time Setup—Region and Terms of Use screen appears.  
7
8
Select your country/region from the drop-down list.  
Read the Terms of Service, select the I agree check box, and click Next.  
The Select an HP Instant Share Service screen appears.  
9
Select HP Instant Share E-mail: send images through e-mail.  
10 Click Next.  
11 At the Create HP Instant Share E-Mail screen, complete the To, From,  
Subject, and Message fields.  
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hp instant share setup and use  
Note: To open and maintain an e-mail address book, click Address Book,  
register with HP Instant Share, and obtain a HP Passport.  
Note: To send your e-mail message to multiple addresses, click How to e-  
mail multiple people.  
12 Click Next.  
The Add Captions screen appears.  
13 Enter a caption for your digital image, and then click Next.  
Your image is uploaded to the HP Instant Share services website.  
After the image is uploaded, the Photos E-mailed screen appears.  
Your e-mail is sent with a link to a secure Web page that stores your image  
for 60 days.  
14 Click Finish.  
The HP Instant Share website opens in your browser.  
From the website, you can select an image, and choose from a number of  
processing options.  
send a photo or image using your hp psc (Macintosh)  
If your HP psc is connected to a Macintosh, you can send a photo or image to  
anyone with an e-mail account. You can initiate your e-mail message from an e-  
mail application installed on your computer by pressing E-mail in the HP Gallery.  
You open the HP Gallery from the HP Director.  
This section contains the following topics:  
use a scanned image  
For information on scanning an image, see use the scan features on page 23.  
1
2
Load your original face down in the left front corner of the glass.  
Press Scan.  
A preview image of the scan appears in the HP Scan window on the  
computer, where you can edit it.  
For more information about editing a preview image, see the onscreen  
hp image zone help that came with your software.  
3
4
Make any needed edits to the preview image in the HP Scan window.  
When you have finished, click Accept.  
The HP psc sends the scan to the HP Gallery, which automatically opens  
and displays the image.  
After you have edited the scanned image, select it.  
Note: The HP Gallery has many editing tools that you can use to edit your  
image and achieve the results you want. For more information, see the  
onscreen hp image zone help that came with your software.  
5
Click E-mail.  
The e-mail program on your Macintosh opens.  
user guide  
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chapter 11  
You can now send the images as an e-mail attachment by following the  
prompts on your Macintosh.  
access the e-mail option from the hp director  
For more information on using the HP Director, see the onscreen hp image zone  
help that came with your software.  
1
Open the HP Director and click HP Gallery (OS 9).  
OR  
Click HP Director in the Dock, and select HP Gallery from the Manage and  
Share section of the HP Director menu (OS X).  
The HP Gallery opens.  
2
3
Select an image.  
For more information, see the onscreen hp image zone help that came with  
your software.  
Click E-mail.  
The e-mail program on your Macintosh opens.  
You can now send the images as an e-mail attachment by following the  
prompts on your Macintosh.  
why should I register with hp instant share (Windows)?  
With the HP PSC 1310 Series, HP Instant Share user registration is only required  
if you choose to use the Address Book. User registration is a separate log-on  
process from the HP product registration and is accomplished using the  
HP Passport setup program.  
If you choose to save e-mail addresses and create distribution lists in a HP Instant  
Share Address Book, you will be prompted to register. Registration is required  
prior to configuring the Address Book and accessing the Address Book when  
addressing an HP Instant Share e-mail.  
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troubleshooting information  
12  
This section contains troubleshooting information for the HP PSC 1310 Series  
(HP psc). Specific information is provided for installation and configuration  
issues. References to our online troubleshooting help are provided for  
operational topics.  
This section contains the following:  
installation troubleshooting  
Installation and configuration troubleshooting tips are included in this section for  
some of the most common issues associated with HP psc software and hardware  
installation, and HP Instant Share.  
This section contains the following topics:  
hardware and software installation troubleshooting  
If you encounter a software or hardware problem during installation, see the  
topics below for a possible solution.  
During a normal installation of the HP psc software, the following things occur:  
The HP psc CD-ROM runs automatically when the CD-ROM is inserted  
The software installs  
Files are copied to your hard drive  
You are requested to plug in the HP psc  
A green OK and check mark appear on an installation wizard screen  
You are requested to restart your computer (might not occur in all cases)  
The registration process runs  
If any of these things do occur, there might be a problem with the installation. To  
check the installation on a PC, verify the following:  
Start the director and check to make sure the following icons appear: scan  
picture, scan document, and hp image zone. For information about starting  
HP Director, see use your hp psc with a computer on page 6. If the icons  
do not appear immediately, you might need to wait a few minutes for the  
HP psc to connect to your computer. Otherwise, see Some of the icons are  
Open the Printers dialog box and check to see that the HP psc is listed.  
Look at the task tray for an HP psc icon. This indicates that the HP psc is  
ready.  
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chapter 12  
Task Tray  
software installation troubleshooting  
Use this section to solve any problems you might encounter while installing the  
HP psc software.  
problem  
possible cause and solution  
follow these steps  
When I insert the CD-  
ROM into my  
computer’s CD-ROM  
drive, nothing  
happens  
1
2
From the Windows Start menu, choose Run.  
In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is  
not assigned to drive letter d, use the appropriate drive letter), and  
then click OK.  
The minimum system Your system does not meet the minimum requirements to install the  
checks screen  
appears during  
installation  
software. Click Details to see what the specific problem is. Then correct  
the problem before attempting to install the software.  
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troubleshooting information  
problem  
possible cause and solution  
A red X or yellow  
triangle appears on  
the USB connect  
prompt  
do the following  
1
Verify that the front panel cover is firmly adhered to the device,  
then unplug the HP psc and plug it in again.  
For more information on how to attach the front panel cover, see I  
2
Verify that the USB and power cables are plugged in.  
3
4
Verify that the USB cable is set up properly as follows:  
Unplug the USB cable and plug it in again.  
Do not attach the USB cable to a keyboard or non powered  
hub.  
Verify that the USB cable is 3 meters or less in length.  
If you have several USB devices attached to your computer, you  
might want to unplug the other devices during the installation.  
Continue with the installation and reboot the computer when  
prompted. Then open director and check for the essential icons  
(scan picture, scan document, and hp image zone [Windows] or  
hp gallery [Macintosh]).  
If the essential icons do not appear, remove the software and then  
reinstall it as described in Some of the icons are missing in the  
I received a message Try to continue with the installation. If that doesn’t work, stop and then  
that an unknown error restart the installation.  
has occurred  
user guide  
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chapter 12  
problem  
possible cause and solution  
Some of the icons are If the essential icons do not appear, your installation might not be  
missing in the  
hp director  
complete. The essential icons are scan picture, scan document, and  
hp image zone (Windows) or hp gallery (Macintosh).  
If your installation is incomplete you might need to uninstall and then  
reinstall the software. Do not simply delete the HP psc program files from  
your hard drive. Be sure to remove them properly using the uninstall  
utility provided in the HP psc program group.  
to uninstall from a Windows computer  
1
2
Disconnect your HP psc from your computer.  
On the Windows task bar, click Start, Programs or All Programs  
(XP), HP, PSC All-In-One 1310 series, Uninstall.  
3
4
Finally, make sure that the print driver is installed.  
Follow the directions on the screen.  
Note: Make sure the HP PSC is disconnected from your computer  
before continuing with uninstall procedure.  
5
If you are asked whether you would like to remove shared files,  
click No.  
Other programs that use these files might not work properly if the  
files are deleted.  
6
7
After the software is uninstalled, restart your computer.  
To reinstall the software, insert the HP PSC 1310 Series CD-ROM  
into your computer’s CD-ROM drive, and follow the onscreen  
instructions.  
8
After the software is installed, connect the HP PSC to your  
computer. Turn on the HP PSC by pressing the On/Resume button.  
To continue with the installation, follow the onscreen instructions  
and the instructions provided in the Setup Poster that came with  
your HP PSC.  
After connecting and turning on your HP psc, you might have to  
wait several minutes for all of the Plug and Play events to complete.  
When the software installation is complete, you will see a Digital  
Imaging Monitor icon in the task tray.  
9
To verify that the software is properly installed, double-click the  
HP Director icon on the desktop. If the HP Director shows the  
essential icons, the software has been properly installed.  
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troubleshooting information  
problem  
possible cause and solution  
to uninstall from a Macintosh computer  
Some of the icons are  
missing in the  
hp director  
1
2
3
4
5
Disconnect the HP psc from your computer.  
Double-click the Applications:HP All-in-One Software folder.  
Double-click HP Uninstaller.  
(continued)  
Follow the onscreen instructions.  
After the software is uninstalled, disconnect your HP psc, and  
restart your computer.  
6
To reinstall the software, insert the HP PSC 1310 Series CD-ROM  
into your computer’s CD-ROM drive.  
Note: When reinstalling the software, follow the instructions on the  
Setup Poster. Do not connect the HP psc to your computer until after  
you have completed the software installation.  
7
On the desktop, open the CD-ROM, double-click hp all-in-one  
installer, and follow the onscreen instructions.  
The registration screen Launch the Product Registration program in the HP folder on the  
does not appear  
Windows Start menu. Click Start, Programs or All Programs (XP), HP,  
PSC All-In-One 1310 series, Product Registration.  
The Digital Imaging  
Monitor does not  
appear in the Task  
Tray  
If the Digital Imaging Monitor does not appear in the Task Tray, wait  
several minutes. If it still doesn’t appear, start the director to check  
whether or not essential icons are there. For more information, see Some  
The Task Tray normally appears in the lower-right corner of the Windows  
desktop.  
Task Tray  
HP Digital  
ImagingMonitor  
icon  
The installation stops The front panel cover might not be properly attached.  
when the additional  
follow these steps  
setup instruction  
screen appears, even  
though the USB cable  
is plugged in.  
1
Check the front panel for an error message about attaching the  
front panel cover.  
2
If necessary, attach the front panel cover. For more information,  
3
Turn off the product and then turn it back on again.  
user guide  
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chapter 12  
hardware installation troubleshooting  
Use this section to solve any problems you might encounter while installing the  
HP psc hardware.  
problem  
possible cause and solution  
I received a message to The front panel cover is not attached, or it is attached incorrectly.  
attach the front panel  
to attach the front panel cover  
cover  
1
Remove the adhesive backing from the front panel cover.  
step 1  
step 2  
2
Raise the lid of the HP psc. Place the front panel cover into the  
recess and stick it into place.  
Note: The HP psc will not work until you attach the front panel  
cover.  
My HP psc does not  
turn on  
Make sure each of the power cords is firmly connected, and wait a few  
seconds for the HP psc to turn on. Also, if the HP psc is plugged in to  
a power strip, make sure the strip is turned on.  
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troubleshooting information  
problem  
possible cause and solution  
The USB port is not  
connected  
Connecting your computer to your HP psc with a USB cable is  
straightforward. Simply plug one end of the USB cable into the back  
of your computer and the other into the back of the HP psc. You can  
connect to any USB port on the back of your computer.  
hp instant share setup troubleshooting  
HP Instant Share setup errors (such as might occur when setting up the Address  
Book) are covered in the HP Instant Share screen-specific help. Specific  
operational troubleshooting information is provided in operational  
operational troubleshooting  
The hp psc 1310 series troubleshooting section in the hp image zone help  
contains troubleshooting tips for some of the most common issues associated with  
your HP psc. To access the troubleshooting information from a Windows  
computer, go to the HP Director, click Help, and then choose Troubleshooting  
and Support. Troubleshooting is also available through the Help button that  
appears on some error messages.  
To access troubleshooting information from the Macintosh (OS X), click the  
HP Director (All-in-One) icon in the Dock, select HP Help from the HP Director  
menu, select HP Image Zone Help, and then click hp psc 1310 series  
troubleshooting in the Help Viewer.  
If you have Internet access, you can get help from the HP website at:  
The website also provides answers to frequently asked questions.  
user guide  
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chapter 12  
hp instant share troubleshooting  
Basic HP Instant Share troubleshooting topics are covered in the table below.  
When you access the HP Instant Share website, online help is provided for any  
error messages encountered.  
error message  
possible cause and solution  
Can’t connect to the Your computer is unable to connect to the HP Instant Share server after  
Internet  
the Go Online screen appears.  
Check your Internet connection and make sure you are online.  
If you are behind a firewall, verify that your browser proxy settings  
are correct.  
HP Instant Share  
Service temporarily  
unavailable  
The HP Instant Share server is currently down for maintenance.  
Try connecting again later.  
PictBridge port troubleshooting  
The functionality of the PictBridge port is managed by the PictBridge-compliant  
camera you connect. Most solutions will be found in your camera user guide.  
Here are some problems you might encounter using the PictBridge port.  
problem  
possible cause and solution  
The camera is not PictBridge-compliant or is not in PictBridge mode.  
Disconnect your camera and refer to your camera’s user guide to  
determine if it is PictBridge-compliant. If it is, the user guide should  
tell you how to set the camera in PictBridge mode. If your camera is  
not PictBridge-compliant, you may need to connect your camera  
directly to your computer in order to print photos.  
You connect a camera  
and nothing happens  
The HP PSC still recognizes the presence of the camera, but the  
camera is not responding. Disconnect the camera. Turn off the  
camera, then turn it on again. Be sure it is in PictBridge mode.  
Reconnect the camera.  
The camera is not  
responding  
The camera lost power or was disconnected. Some cameras turn  
themselves off after a few minutes if not connected to a power  
source. Reconnect power to the camera and be sure it is in PictBridge  
mode. Restart printing.  
Printing stopped in the  
middle of a photo  
You are trying to print an image from the camera that has become  
corrupted or is not a supported image type on the HP PSC. Check  
the image on the camera and refer to your camera’s user guide for  
supported image types. The HP PSC accepts photos in jpeg format.  
Refer to your camera’s user guide to set the image type for your  
photos.  
A photo is corrupted  
or not supported  
You may need to select photos on your camera before you can print  
them. Refer to your camera’s user guide and select the photos you  
want to print.  
No photos are  
printing  
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Index  
use your hp psc with a  
HP Instant Share  
HP Instant Share (Windows)  
Numerics  
4 by 6 inch (10 by 15 cm)  
A
D
B
Digital Imaging Monitor icon,  
borderless photos  
E
envelopes  
environment  
I
C
camera, PictBridge  
cancel  
environmental product  
material safety data sheets,  
L
labels  
load  
clean  
F
front panel  
copy  
M
black-and-white originals,  
maintenance  
G
H
HP Director  
e-mail option (Macintosh),  
HP Instant Share access  
N
Eastern Europe, Middle East  
number of copies  
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Index  
stop  
O
R
order  
declaration of conformity  
declaration of conformity  
T
technical information  
environmental  
P
paper  
notice to users in Canada,  
photo memory card  
print margin specifications,  
phone numbers, customer  
photos  
PictBridge  
regulatory model  
telephone numbers, customer  
troubleshooting  
hardware and software  
print  
S
scan  
send a photo  
size  
U
software  
use your hp psc with a  
W
warranty  
speed  
Q
quality  
68  
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Visit the hp psc information center  
It has everything you need to get the most value from your HP psc.  
Technical Support  
Supplies and Ordering Information  
Project Tips  
Ways to Enhance Your Product  
www.hp.com/support  
© Copyright 2004 Hewlett-Packard Development Company, L.P.  
Printed on recycled paper.  
Printed in [country].  
*Q5763-90152*  
*Q5763-90152*  
Q5763-90152  
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