hp psc 1310 series
all-in-one
user guide
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hp psc 1310 series
all-in-one
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© Copyright 2004 Hewlett-Packard
Development Company, L.P.
notice
safety information
Warning! To prevent fire
The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for
technical or editorial errors or
omissions contained herein.
The information contained herein is
subject to change without notice.
or shock hazard, do not
expose this product to
rain or any type of
moisture.
Reproduction, adaptation or
translation without prior written
permission is prohibited, except as
allowed under the copyright laws.
Always follow basic safety precautions
when using this product to reduce risk
of injury from fire or electric shock.
The Hewlett-Packard Company shall
not be liable for incidental or
consequential damages in connection
with, or arising out of the furnishing,
performance, or use of this document
and the program material which it
describes.
Adobe and the Acrobat
logo are either
registered trademarks or
trademarks of Adobe
Systems Incorporated in
the United States and/or
other countries.
Warning! Potential
shock hazard
1
2
Read and understand all
instructions in the Setup Poster.
Use only a grounded electrical
outlet when connecting the device
to a power source. If you do not
know whether the outlet is
grounded, check with a qualified
electrician.
Note: Regulatory information can be
found in this User Guide.
Portions Copyright © 1989-2003
Palomar Software Inc. The HP PSC
1310 Series includes printer driver
technology licensed from Palomar
It is not lawful in many places to make
copies of the following items. When in
doubt, check with a legal
3
Observe all warnings and
instructions marked on the
product.
Copyright © 1999-2003 Apple
Computer, Inc.
representative first.
Apple, the Apple logo, Mac, Mac
logo, Macintosh, and Mac OS are
trademarks of Apple Computer, Inc.,
registered in the U.S. and other
countries.
4
5
6
7
Unplug this product from wall
outlets before cleaning.
•
Governmental paper or
documents:
Do not install or use this product
near water or when you are wet.
-
-
-
-
Passports
Immigration papers
Selective service papers
Identification badges, cards, or
insignias
Install the product securely on a
stable surface.
Publication number: Q5763-90152
First edition: February 2004
Install the product in a protected
location where no one can step
on or trip over the line cord, and
where the line cord will not be
damaged.
Windows®, Windows NT®, Windows
•
Governmental stamps:
ME®, Windows XP®, and Windows
-
Postage stamps
Food stamps
2000® are U.S.-registered trademarks
of Microsoft Corporation.
-
•
•
Checks or drafts drawn on
Governmental agencies
Paper currency, traveler’s checks,
or money orders
8
9
If the product does not operate
normally, see the online
Troubleshooting help.
Intel® and Pentium® are registered
trademarks of Intel Corporation.
•
•
Certificates of deposit
Copyrighted works
No operator-serviceable parts
inside. Refer servicing to qualified
service personnel.
10 Use in a well-ventilated area.
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contents
vi
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get help
This User Guide contains information on using your HP psc and provides
additional troubleshooting assistance for the installation process. The User Guide
also contains information on how to order supplies and accessories, technical
specifications, support, and warranty information.
The table below lists additional sources of information for your HP psc.
help
description
Setup Guide
The Setup Poster provides instructions for setting up and configuring your
HP psc. Make sure you use the correct setup information for your
operating system (Windows or Macintosh).
HP Image Zone Help The HP Image Zone Help provides detailed information on using the
software for your HP psc.
For Windows users: Go to the HP Director, and click Help.
For Macintosh users: Go to the HP Director, and click Help, then click
hp image zone help.
User Guide
The User Guide you have in your hands contains information on using
your HP psc and provides additional troubleshooting assistance for the
installation process. The User Guide also contains information on how
to order supplies and accessories, technical specifications, support, and
warranty information.
Troubleshooting help To access troubleshooting information:
For Windows users: In the HP Director, click Help. Open the
Troubleshooting book in the HP Image Zone Help, then follow the links
to general troubleshooting as well as links to Troubleshooting help that
is specific to your HP psc. Troubleshooting is also available from the
Help button that appears on some error messages.
For Macintosh users: Open the Apple Help Viewer, click hp image zone
help, then click hp psc 1310 series.
There is also a Troubleshooting chapter available in this User Guide.
If you have Internet access, you can get more information from the
HP website at:
Internet help and
technical support
The website also provides answers to frequently asked questions.
Readme file
After you install your software, you can access the Readme file (if any)
from either the HP PSC 1310 Series CD-ROM or the HP PSC
1310 Series program folder. A Readme file contains late-breaking
information that does not appear in the User Guide or the online help.
vii
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help
description
Dialog-box help
(Windows only)
For Windows: Use one of the following ways to find information on a
specific feature:
•
•
•
Right-click on the feature
Select the feature and press F1
Select the ? in the upper-right corner then click on the feature
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quick start
1
Your HP psc can be used for making copies and printing photos from a
PictBridge-compliant camera without turning on your computer. You can do more
with your HP psc by using the HP Director software that you installed on your
computer during the initial setup. The HP Director includes troubleshooting tips,
product-specific help, and enhanced copy, scan, and photo functionality. For
more information on the use of the HP Director, see use your hp psc with a
This section contains the following topics:
•
•
•
•
front panel overview
Use the graphic and table below to become familiar with the front panel features
of your HP psc.
Note: The front panel cover must be attached to the HP psc by removing the
adhesive backing and placing the cover in the appropriate location. The
HP psc will not operate unless the front panel cover is attached properly. If
your HP psc is not operating properly, refer to the setup instructions for
information about attaching the front panel cover.
1
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chapter 1
1
3
4
2
5
6
7
8
9
10
feature
purpose
1
On/Resume: turns the HP psc on and off. Also, resumes a copy
or print job after a jam or other error. If the HP psc is in an error
state, you can turn it off by pressing On/Resume for 3 seconds.
Warning! When the HP psc is off, a minimal amount of
power is still supplied to the device. Unplug the power cord
to completely disconnect the power supply to the HP psc.
2
3
Check Paper: lights up to indicate the need to load paper or
remove a paper jam.
Check Print Cartridge: lights up to indicate the need to reinsert
or replace the print cartridge or close the print carriage access
door.
4
5
Cancel: stops a job or exits button settings.
Copies (1-9): changes the number of copies for a copy job.
Size: changes the copy image size to either 100% or Fit to Page.
Paper Type: changes the paper type to Plain or Photo.
Start Copy, Black: starts a black-and-white copy.
Start Copy, Color: starts a color copy.
6
7
8
9
10
Scan: starts a scan of an original from the glass.
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quick start
PictBridge camera port overview
Your HP PSC supports the PictBridge standard. The PictBridge port allows you to
connect any PictBridge-compliant camera to the HP PSC with a USB cable and
print your photos without using the computer.
Note: Do not use this port to connect your HP PSC to your computer. Also,
do not connect any other USB device, such as a mouse, keyboard, or photo
card reader to this port.
For more information on printing from your PictBridge camera, see print from a
front panel status lights
Status lights on the front panel provide information about tasks that your HP psc
is currently performing or about maintenance tasks that you need to perform on
the device. For example, you can tell if the device is on or off, if it is processing
a black-and-white or color copy, if it is out of paper, or if there is a paper jam.
All status lights on the front panel are reset to the default display after two minutes
unless there is an error.
Review the graphic and the table on the next page to become familiar with the
front-panel status lights that provide information about tasks that your HP PSC is
currently performing.
black copy
area
color copy
area
on light
(green)
black copy color copy explanation
area area
(backlight) (backlight)
what to do?
Light is off.
Light is on.
Light is off. Light is off. Your HP PSC is turned off. Press the On/Resume
button to turn your
HP PSC on.
Light is on. Light is on. Your HP PSC is turned on Begin a scan, copy, or
and is ready for use.
print job from the front
panel or from the
software.
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on light
(green)
black copy color copy explanation
area area
(backlight) (backlight)
what to do?
Light is
blinking.
Light is on. Light is on. Your HP PSC is processing Wait for your HP PSC to
a print, scan, or
maintenance job.
finish processing the job.
Light is
blinking.
Light is
blinking.
Light is on. Your HP PSC is processing Wait for your HP PSC to
a black-and-white copy
job.
finish processing the job.
Light is
blinking.
Light is on. Light is
blinking.
Your HP PSC is processing Wait for your HP PSC to
a color copy job. finish processing the job.
Blinks faster
Light is on Light is on Your HP PSC is busy doing Wait for the current job
for 3 seconds or blinking. or blinking. another task.
to be completed before
starting another job.
and then
stays
illuminated.
In addition to providing information about current tasks, the lights on the front
panel can also indicate error conditions.
Review the graphic and the table below to become familiar with the front-panel
status lights that provide information about error conditions that your HP PSC is
currently experiencing.
On/Resume
Check Print Cartridge
Cancel
Check Paper
If the On light, Check Print Cartridge light, Check Paper light, and Start Copy,
Black and Start Copy, Color lights are all flashing, do the following:
1
2
Verify that the front-panel overlay is attached to the HP PSC.
Turn your HP PSC off and on by disconnecting the power cord and
reconnecting.
on light
(green)
check
paper
light
checkprint explanation
cartridge
light
what to do?
Rapid
Light is off. Light is off. The HP psc is trying to
scan and there is a
Verify that your computer is
on and is connected to the
blinking for
20
communication problem. HP psc. Verify that the
HP psc software is installed.
seconds.
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quick start
on light
(green)
check
paper
light
checkprint explanation
cartridge
light
what to do?
• Load paper, or remove the
Light is on. Light is
blinking.
Light is off. The paper tray is empty,
the HP psc has a paper
paper jam.
jam, or the paper size
• Change paper in paper
setting and paper in paper
tray are not the same.
tray to correct size.
• Change paper size on the
computer software.
Then press On/ Resume to
continue.
• Print cartridge access
1
2
3
Remove the print
cartridges and make
sure the tape has been
removed.
Light is on. Light is off. Light is
blinking.
door might be open.
• Print cartridges might
be missing or not
installed properly.
Re-insert the print
cartridges and make
sure they are properly
seated.
• Tape might not have
been removed from the
print cartridges.
Close the access door.
• There might be a
problem with the print If the light continues to blink,
cartridge.
one of the print cartridges is
defective. Do the following:
1
Remove the black (or
photo) print cartridge.
2
Close the access door.
If the light blinks, the tri-color
print cartridge is defective
and must be replaced. If the
light does not blink, the black
(or photo cartridge) is
defective.
For more information on this
condition, click the HP psc
status icon in the system tray
on your computer (Windows
only).
Light is on. Light is
blinking.
Light is
blinking.
The print carriage is
stalled.
Open the print carriage
access door and make sure
the carriage is not
obstructed.
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chapter 1
on light
(green)
check
paper
light
checkprint explanation
cartridge
light
what to do?
1
Turn the HP psc off and
then on.
Light is
blinking.
Light is
blinking.
Light is
blinking.
An error caused the
HP psc to stop functioning.
2
3
Restart your computer.
If the problem is not
corrected, unplug the
HP psc and plug it in
again.
If the problem persists,
contact HP.
use your hp psc with a computer
If you installed the HP psc software on your computer according to the Setup
Poster, you can access all the features of the HP psc using the HP Director.
This section contains the following topics:
•
•
open the hp director for Windows users
1
Do one of the following to open the HP Director:
–
–
Double-click the HP Director icon on the desktop.
In the Windows taskbar, click Start, point to Programs or All Programs
(XP), point to HP, then select HP Director.
2
3
In the Select Device box, click to see a list of installed HP devices supported
by this software.
Select HP PSC 1310 Series.
Note: The HP Director graphic below might appear differently on your
computer. The HP Director is customized based on the HP device that is
selected. If your device is not equipped with a particular feature (such as fax
capability), then the icon for that feature will not display in the HP Director
on your computer. Some HP devices might show additional buttons that are
not shown below.
Tip: If the HP Director on your computer does not contain any
icons, an error might have occurred during the software
installation. To correct this, use the Control Panel in Windows to
completely uninstall the HP Director software, and then reinstall the
HP Director.
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quick start
2
3
4
1
12
5
6
7
8
9
10
11
feature purpose
1
2
Status: select this feature to display the current status of your HP psc.
Settings: select this feature to view or change various settings for your
HP psc, such as print, scan, or copy.
3
Help: select this feature to access the HP Image Zone Help, which
provides software help, a product tour, troubleshooting information
for your HP psc, and HP psc product-specific help.
4
5
6
7
Select Device: use this feature to select the device you want to use
from the list of installed HP devices.
Scan Picture: use this feature to scan an image and display it in the
HP Image Zone.
Scan Document: use this feature to scan text and display it in the
selected text editing software program.
Make Copies: use this feature to display the Copy dialog box where
you can select the copy quality, number of copies, color, size, and
then start a copy.
8
HP Image Zone: use this feature to display the HP Image Zone, where
you can view and edit images, print photos in multiple sizes, make
and print a photo album, share images through e-mail or a website,
or make a multimedia CD.
9
Creative Ideas: use this feature to learn about creative ways to use
your HP psc.
10
11
HP Shopping: use this feature to shop for HP products.
Software Update: use this feature to check for software updates for
your HP psc.
12
Click this arrow to display tool tips that explain each of the
HP Director options.
user guide
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chapter 1
open the hp director for Macintosh users
Use one of the following methods to launch or access the HP Director, depending
on which Macintosh OS you are using.
open the hp director (all-in-one) using Macintosh OS X
If you are using Macintosh OS X, the HP Director (All-in-One) is launched
automatically during the HP Image Zone software installation, and causes the
HP Director (All-in-One) icon to be created in the Dock for your device. Access
the device capabilities via the HP Director menu that is associated with the
HP Director (All-in-One) icon.
Tip: If you do not want the HP Director to launch automatically
each time you start your Macintosh, you can change this setting in
the HP Director Settings menu.
To display the HP Director menu:
!
In the Dock, click the HP Director (All-in-One) icon for your device.
The HP Director menu appears as shown below. Refer to the legend for a
brief description of the HP Director features.
Note: If you install more than one HP device, an HP Director icon for each
device is appears in the Dock. For example, if you have an HP scanner and
an HP psc installed, two HP Director icons are present in the Dock, one for
the scanner, and one for the HP psc. However, if you installed two of the
same kind of device (for example, two HP psc devices) only one HP Director
icon is displayed in the Dock to represent all devices of that kind.
1
2
3
4
5
6
7
8
feature purpose
1
2
3
Scan Picture: use this feature to scan an image and display it in
the HP Gallery.
Scan document: use this feature to scan text and display it in the
selected destination text editing software program.
Make Copies: use this feature to make a copy in black and white
or color.
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quick start
feature purpose
4
HP Gallery: use this feature to display the HP Gallery to view
and edit images.
5
More Applications: use this feature to select other applications on
your computer.
6
7
HP on the Web: use this feature to select an HP website.
HP Help: use this feature to select a source for help with your
HP psc.
8
Settings: use this feature to change device settings.
open the hp director using Macintosh OS 9
In Macintosh OS 9, the HP Director is launched automatically during the
HP Image Zone software installation, and the HP Director appears as an alias
on the desktop. Use one of the following methods to launch the HP Director.
!
!
Double-click the HP Director alias on the desktop.
Double-click HP Director in the Applications:Hewlett-Packard:HP Image
Zone Software:HP Director folder.
The HP Director displays only the icons that pertain to the selected device. For
more information, see the onscreen hp image zone help that came with your
software.
The following figure shows some of the features available through the HP Director
for Macintosh OS 9. Consult the legend for a brief explanation of specific
features.
Note: The HP Director graphic below might appear differently on your
computer. The HP Director is customized based on the HP device that is
selected. If your device is not equipped with a particular feature (such as fax
capability), then the icon for that feature will not display in the HP Director
on your computer. Some HP devices might show additional buttons that are
not shown below.
6
1
2
3
4
5
feature purpose
1
Scan Picture: use this feature to scan an image and display it in
the HP Gallery.
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chapter 1
feature purpose
2
3
4
5
6
Select Device: use this pull-down list to select the HP device you
want to use.
Scan document: use this feature to scan text and display it in the
selected destination text editing software program.
Make Copies: use this feature to make a copy in black and
white or color.
HP Gallery: use this feature to display the HP Gallery to view
and edit images.
Settings: use this pull-down list to provide access to device
settings.
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load originals and load paper
2
You can copy and scan originals loaded on the glass. You can also print and
copy onto a variety of paper types and paper sizes. It is important that you
choose the right paper and make sure that it is loaded correctly and not
damaged.
This section contains the following topics:
•
•
•
•
•
•
•
•
•
load originals
Review the procedure below for loading originals on the glass of your HP psc.
Note: Some copy options, such as Fit to Page, will not work correctly if the
glass and lid backing are not clean. For more information, see clean the
glass and clean the lid backing on page 31.
1
To load an original, lift the lid and place the original face down on the left
front corner of the glass with the sides of the original touching the left and
bottom edges.
lid
Top edge of
original
2
Close the lid.
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chapter 2
load an original photo on the glass
You can make a copy of an original photo from the glass of your HP psc. It is
important that you load the original photo on the glass properly to get the best
possible copy.
1
Load your original photo face down on the left front corner of the glass.
Position the photo on the glass so the long edge of the photo is along the
front edge of the glass.
2
Close the lid.
For more information on special copy jobs, or making borderless copies of
load letter or A4 paper
The following describes the basic procedure for loading letter or A4 paper into
the HP psc. For best results, adjust the paper settings each time you change
Note: There are specific considerations for loading certain types of paper,
postcards, and envelopes. After you review the procedure for loading letter
1
2
Lower the paper tray, and if necessary, slide the paper-width guide to the
outermost position.
Fold out the paper-tray extender to catch paper as it exits the device.
Tip: For best results when loading legal-size paper, fold in the
paper-tray extender before loading the paper to avoid a paper
jam.
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load originals and load paper
3
4
Tap the stack on a flat surface to align the edges of the paper, and then
check the paper for the following:
–
–
Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
Make sure all the paper in the stack is the same size and type.
Insert paper into the paper tray with the print side down until it stops. To
avoid bending the paper, make sure you do not push the paper in too far,
or push too hard. If you are using letterhead, insert the top of the page first.
Do not use too much paper. Check that the stack of paper contains several
sheets but is no higher than the top of the paper-width guide.
Note: Forcing the paper too far into the HP psc might cause multiple sheets
of paper to be fed through the print mechanism, or cause a paper jam.
5
Slide the paper-width guide in until it stops at the edge of the paper. Make
sure that the paper stack lies flat in the paper tray and fits under the tab of
the paper-width guide.
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chapter 2
load envelopes
Use the print feature of your word processing software to print to envelopes with
your HP PSC. Use envelopes for printing only; copying on to an envelope is not
recommended. Do not use shiny or embossed envelopes, or envelopes that have
clasps or windows. You can load the paper tray with one or multiple envelopes.
Note: Consult the help files in your word processing software for details on
how to format text for printing on envelopes.
1
2
Remove all paper from the paper tray.
Slide an envelope into the tray, with the envelope flap up and to the left
(print side down), until it stops. Do not force the envelope in too far.
3
Adjust the paper-width guide against the envelope.
Be careful not to bend the envelope.
Do not overload the paper tray when loading multiple envelopes. Make
sure the stack of envelopes is no higher than the top of the paper-width
guide.
load postcards, Hagaki cards, or 4 by 6 inch (10 by 15 cm)
photo paper
The following is the procedure for loading postcards, Hagaki cards, or 4 by 6
inch (10 by 15 cm) photo paper.
1
Remove all paper from the paper tray, and then slide a stack of cards into
the tray until it stops. Insert the short edge of the card into the HP psc first.
Make sure the print side faces down.
Note: If you are using photo paper with perforated tabs, load the photo
paper so that the tabs face out towards you.
2
Adjust the paper-width guide against the cards until it stops.
Make sure the cards fit within the tray. Do not overload it. The stack should
be no higher than the top of the paper-width guide.
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load originals and load paper
recommended papers
For the best print quality, use HP papers. Paper that is too thin, paper that has a
slick texture, or paper that stretches easily can cause paper jams. Paper that has
a heavy texture or does not accept ink can cause printed images to smear, bleed,
or not be filled in completely. For more information about HP papers, check our
website at:
load other types of paper in the paper tray
The following table provides guidelines for loading nonstandard types of paper.
For best results, adjust the paper settings each time you change the paper type
Note: Some paper types might not be available in your country/region.
Note: Photo paper might curl when you remove it from the box. If this
occurs, curl the paper the opposite way to flatten it before inserting it into
the HP psc.
paper
tips
• HP Premium Paper: locate the gray arrow on the nonprinting side of
HP papers
the paper, and then load paper with the arrow side facing up.
• HP Greeting Card Paper, HP Glossy Greeting Card Paper, or
HP Textured Greeting Cards: insert a small stack of greeting cards
with the print side down, into the paper tray until it stops.
• Always use letter or A4 label sheets designed for use with HP inkjet
products (like Avery Inkjet Labels), and make sure that the labels are
not over two years old.
Labels
(works only with
printing)
• Fan the stack of labels to make sure none of the pages are sticking
together.
• Place a stack of label sheets on top of standard paper in the paper
tray, print side down. Do not insert labels one sheet at a time.
set the paper type
If you want to use a different type of paper, load that paper in the paper tray.
You should then change the paper type settings to ensure the best print quality.
This setting refers to copy settings only. If you want to set the paper type for
printing, set the properties from the Print dialog box in the software program on
your computer.
The following procedure describes how to change the paper type setting on your
HP psc.
1
2
Load paper into the HP psc.
Press Paper Type on the front panel to change the setting to Plain or Photo.
user guide
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chapter 2
avoid jams
To avoid jams, remove papers from completed print or copy jobs frequently from
the paper tray. Excessive amounts of paper from completed print or copy jobs in
the paper tray might back up into the HP psc and cause a paper jam. Also, for
best results, use recommended papers, and load paper correctly. For more
16
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print from a camera
3
This HP psc supports the PictBridge standard, which allows you to connect any
PictBridge-compliant camera and print photos without using your computer.
Check your camera’s user guide to see if it supports PictBridge capability.
This section contains the following topics:
•
•
connect a camera
After you take photos with your PictBridge-compliant camera, you can print them
immediately. We recommend you connect your camera’s power cable to the
camera to conserve battery power.
1
Turn on your camera and be sure it is in PictBridge mode. Refer to your
camera’s user guide.
2
Connect the PictBridge-compliant camera to the front USB port of the
HP PSC by using the USB cable that came with your camera.
When the camera is connected correctly, the Read Status LED is
illuminated. The Read Status LED next to the card slots blinks green when
printing from the camera.
If the camera is not PictBridge-compliant or is not in PictBridge mode, the
Photo Error LED blinks amber. Disconnect the camera, correct the problem
on the camera and reconnect.
Read Status
LED
Photo Error
LED
print photos from your camera
After you successfully connect your PictBridge-compliant camera to the HP PSC,
you can print your photos. Print functionality is managed by the camera settings,
if any. Refer to your camera’s user guide for more information.
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chapter 3
If your camera does not allow you to make settings, your HP PSC uses the
following default settings:
•
Paper type is set to photo paper. Use letter or A4,or 4 by 6 inch (10 by
15 cm) tabbed photo paper when printing from the PictBridge port.
•
•
Paper size is detected by the HP PSC.
Number of images printed on each page is 1.
Refer to your camera’s user guide for more information.
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use the copy features
4
The HP psc enables you to produce high-quality color and black-and-white
copies on plain paper. You can enlarge or reduce the size of an original to fit a
specific paper size, including 4 by 6 inch (10 by 15 cm) photo paper.
This section contains the following topics:
•
•
•
make copies
You can make copies by using the front panel of your HP psc or by using the
HP Director software on your computer. Copy features are available through
either method. However, the software offers additional copy features that are not
available from the front panel.
All copy settings that you select on the front panel are reset two minutes after the
HP psc completes the copy.
This section contains the following topics:
•
•
•
make a copy
1
Load your original face down on the left front corner of the glass.
If you are copying a photo, position the photo on the glass so the long
edge of the photo is along the front edge of the glass. For more
2
Press Start Copy, Black or Start Copy, Color.
The HP psc makes an exact copy of your original using Best quality mode.
Tip: You can also use the Paper Type and Scan buttons to make
Fast draft-quality copies or you can use the Size button to reduce
or enlarge an original to fit a specific paper size.
For more information on these options, see the following topics:
–
–
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chapter 4
adjust copy speed or quality
The HP psc automatically copies in Best mode. This produces the highest quality
copies for all paper. However, you can manually override this setting to copy in
Fast mode. This produces copies more quickly and saves ink. The text is of
comparable quality to copies produced using Best mode, but the graphics might
be of lower quality.
to make a copy from the front panel using the fast setting
1
2
Load your original face down on the left front corner of the glass.
Press the Paper Type button to select Plain.
Note: In order to make a copy using Fast mode, you must select Plain as the
Paper Type. If the Paper Type is set to Photo, the HP psc will always copy in
Best mode.
3
Press and hold down the Scan button, and then press Start Copy, Black or
Start Copy, Color.
set the number of copies
1
2
Load your original face down on the left front corner of the glass.
Press Copies to increase the number of copies, up to a maximum of 9, and
then press Start Copy, Black or Start Copy, Color.
perform special copy jobs
In addition to standard copying, your HP psc can copy photos and automatically
enlarge or reduce your original to fit a specific paper size.
This section contains the following topics:
•
•
For information on copy options that are available in the HP Director, see the
onscreen hp image zone help that came with your software.
make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo
For the best quality when copying a photo, load photo paper in the paper tray,
and then use the Paper Type button to select Photo. You might also want to use
the photo print cartridge for superior print quality. With the tri-color and photo
print cartridges installed, you have a six-ink system. See use a photo print
cartridge on page 36 for more information.
1
Load your original photo face down on the left front corner of the glass.
Position the photo on the glass so the long edge of the photo is along the
front edge of the glass.
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use the copy features
2
3
Load 4 by 6 inch (10 by 15 cm) tabbed photo paper print side down in
the paper tray, with the tab facing out towards you.
If your original is not 4 by 6 inches (10 by 15 cm), press the Size button to
select Fit to Page.
The HP psc will resize the original to 4 by 6 inches (10 by 15 cm) to create
a borderless copy.
4
5
Press the Paper Type button to select Photo.
This tells the HP psc that you have photo paper loaded in the paper tray.
When printing onto photo paper, the HP psc automatically copies your
original in Best quality mode.
Press Start Copy, Black or Start Copy, Color.
reduce or enlarge an original to fit the paper loaded
Use Fit to Page when you want to automatically enlarge or reduce your original
to fill the printable area of the paper size loaded in the paper tray.
For example, you can use Fit to Page to enlarge a small photo to fit within the
margins of a full-size page (as shown below), reduce an original to prevent
unwanted cropping of text or images around the margins, or reduce or enlarge
an original to create a borderless 4 by 6 inch (10 by 15 cm) photo.
1
2
Make sure that the glass and lid backing are clean.
Load your original face down on the left front corner of the glass.
If you are copying a photo, position the photo on the glass so the long
edge of the photo is along the front edge of the glass, as shown below.
user guide
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chapter 4
3
4
Press the Size button to select Fit to Page.
Press Start Copy, Black or Start Copy, Color.
stop copying
!
To stop copying, press Cancel on the front panel.
The HP psc immediately stops printing and releases the paper.
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use the scan features
5
Scanning is the process of converting pictures and text into an electronic format
for your computer. You can scan photos and text documents.
Because the scanned image or text is in an electronic format, you can bring it
into your word processor or graphics software program and modify it to suit your
needs. You can do the following:
•
Scan photos of your kids and e-mail them to relatives, create a
photographic inventory of your house or office, or create an electronic
scrapbook.
•
Scan text from an article into your word processor and quote it in a report,
saving you a lot of retyping.
To use the scan features, your HP psc and computer must be connected and
turned on. The HP psc software must also be installed and running on your
computer prior to scanning. To verify that the HP psc software is running on a
Windows PC, look for the hp psc 1310 series icon in the system tray at the lower
right side of your screen, next to the time. On a Macintosh, the HP psc software
is always running.
You can start a scan from your computer or from your HP psc. This section
explains how to scan from the front panel of the HP psc only.
For information about how to scan from the computer, and how to adjust, resize,
rotate, crop, and sharpen your scans, see the onscreen hp image zone help that
came with your software.
Note: Bright direct sunlight on your HP PSC, or halogen desk lamps placed
close to your HP PSC, might affect the quality of scanned images.
Note: High resolution scanning (600 dpi or higher) requires a large amount
of hard disk space. If there is not enough hard disk space available, your
system might stall.
This section contains the following topics:
•
•
scan an original
1
Load your original face down in the left front corner of the glass.
2
Press Scan.
A preview image of the scan appears in the HP Scan window on the
computer, where you can edit it.
For more information about editing a preview image, see the onscreen
hp image zone help that came with your software.
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chapter 5
3
Make any edits to the preview image in the HP Scan window. When you
have finished, click Accept.
The HP psc sends the scan to the HP Gallery, which automatically opens
and displays the image.
The HP Gallery has many tools that you can use to edit your scanned
image. You can improve the overall image quality by adjusting the
brightness, sharpness, color tone, or saturation. You can also crop,
straighten, rotate, or resize the image.
When the scanned image looks just the way you want it, you can open it
in another application, send it via e-mail, save it to a file, or print it. For
more information about using the HP Gallery, see the onscreen hp image
zone help that came with your software.
stop scanning
!
To stop scanning, press Cancel on the front panel.
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order supplies
6
You can order print cartridges, recommended types of HP paper, and HP psc
accessories online from the HP website.
This section contains the following topics:
•
•
•
order media
To order media such as HP Premium Paper, HP Premium Inkjet Transparency Film,
HP Iron-On Paper, or HP Greeting Cards, go to:
Choose your country/region, and then select Buy or Shopping.
order print cartridges
The following table lists the print cartridges that are compatible with your HP psc.
Use this information to determine which print cartridge to order.
print cartridges
hp reorder number
HP 27 black inkjet print cartridge, 10 ml
HP 28 tri-color inkjet print cartridge, 8 ml
HP 56 black inkjet print cartridge, 19 ml
HP 57 tri-color inkjet print cartridge, 17 ml
HP 58 photo inkjet print cartridge, 17 ml
C8727AN
C8728AN
C8756AN
C8757AN
C8758AN
Get more information about print cartridges from the HP website:
Choose your country/region, and then select Buy or Shopping.
order other supplies
To order other supplies such as HP psc software, a copy of the printed User
Guide, a Setup Poster, or other customer-replaceable parts, call the appropriate
number.
•
•
In the U.S. or Canada, dial 1-800-HP-INVENT (1-800-474-6836).
In Europe, dial +49 180 5 290220 (Germany) or +44 870 606 9081
(U.K.).
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chapter 6
To order HP psc software in other countries/regions, call the phone number for
your countries/regions. The numbers listed below are current as of the
publication date of this guide. For a list of current ordering numbers, go to the
following website and choose your own country/region or language:
country/region
Asia Pacific
number for ordering
65 272 5300
Australia
61 3 8877 8000
New Zealand
South Africa
U.S. and Canada
0800 441 147
+27 (0)11 8061030
1-800-HP-INVENT (1-800-474-6836)
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maintain your hp psc
7
The HP psc requires little maintenance. Sometimes you might want to clean the
glass and lid backing to remove surface dust and ensure that your copies and
scans remain clear. You might also want to replace, align, or clean your print
cartridges from time to time. This section provides instructions for keeping your
HP psc in top working condition. Perform these simple maintenance procedures
as necessary.
This section contains the following topics:
•
•
•
•
•
clean the glass
Dirty glass from fingerprints, smudges, hair, and so on slows down performance
and affects the accuracy of features such as Fit to Page.
1
2
Turn off the HP psc, unplug the power cord, and raise the lid.
Clean the glass with a soft cloth or sponge slightly moistened with a
nonabrasive glass cleaner.
Caution! Do not use abrasives, acetone, benzene, or carbon
tetrachloride on the glass; these can damage it. Do not place or
spray liquids directly on the glass. They might seep under it and
damage the HP psc.
3
Dry the glass with a chamois or cellulose sponge to prevent spotting.
clean the lid backing
Minor debris can accumulate on the white document backing located
underneath the lid of the HP psc. This can cause problems during scan or copy
tasks.
1
2
Turn off the HP psc, unplug the power cord, and raise the lid.
Clean the white document backing with a soft cloth or sponge slightly
moistened with a mild soap and warm water.
3
Wash the backing gently to loosen debris; do not scrub the backing.
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4
5
Dry the backing with a chamois or soft cloth.
Caution! Do not use paper-based wipes as these might scratch the
backing.
If this does not clean the backing well enough, repeat the previous steps
using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a
damp cloth to remove any residual alcohol.
clean the exterior
Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains
off the case. The interior of the HP psc does not require cleaning. Keep fluids
away from the interior of the HP psc as well as the front panel.
work with print cartridges
To ensure the best print quality from your HP psc, you will need to perform some
simple maintenance procedures.
This section contains the following topics:
•
•
•
•
•
•
•
•
check the ink levels
You can easily check the ink supply level to determine how soon you might need
to replace a print cartridge. The ink level supply shows an approximation of the
amount of ink remaining in the print cartridges. Checking the ink levels can only
be done from the HP Director.
to check the ink level for Windows users
1
From the HP Director, choose Settings, choose Print Settings, and then
choose Printer Toolbox.
2
Click the Estimated Ink Levels tab.
The estimated ink levels appear for the print cartridges.
to check the ink level for Macintosh users
1
2
From the HP Director, choose Settings, and then choose Maintain Printer.
If the Select Printer dialog box opens, select your HP psc, and then click
Utilities.
3
From the list, select Ink Level.
The estimated ink levels appear for the print cartridges.
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maintain your hp psc
print a self-test report
If you are experiencing problems with printing, print a Self-Test Report before you
replace the print cartridges.
1
2
Press and hold down Cancel.
Press Start Copy, Color.
The HP psc prints a Self-Test Report, which might indicate the source of any
problems you might be having.
Black bar
Color bars
Black and tri-color cartridges installed
Color blocks
Tri-color and photo cartridge installed
3
Check the color blocks for streaking or white lines.
–
Missing color blocks might indicate that the tri-color print cartridge is
out of ink. You might need to clean or replace your print cartridges.
Streaks might indicate clogged nozzles or dirty contacts. You might
need to clean the print cartridges. Do not clean with alcohol.
–
handle print cartridges
Before you replace a print cartridge, you should know the part names and how
to handle the print cartridge.
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Copper-colored
contacts
Plastic tape with
pink pull tab
(must be removed)
Ink nozzles
under tape
Do not touch the copper-colored contacts or the ink nozzles
replace the print cartridges
The HP psc notifies you when you need to replace your print cartridges. Replace
the print cartridges when you see faded text or if you experience print quality
issues related to the print cartridges.
For more information on ordering replacement print cartridges, see order print
1
Turn on the HP psc and then lower the paper tray to access the print-
carriage access door.
2
Open the print-carriage access door by lowering the handle.
The print carriage moves to the center of the HP psc.
Push down
Print-carriage
access door
Paper tray
3
After the carriage stops moving, push down on the print cartridge to
release it, and then pull it toward you out of its slot.
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maintain your hp psc
Note: It is normal to see ink buildup in the print cartridge slots.
4
Remove the new print cartridge from its packaging and, being careful to
touch only the bright pink plastic tab, gently remove the plastic tape to
uncover the ink nozzles.
Caution! Do not touch the copper-colored contacts or ink nozzles.
After you have removed the plastic tape, install the print cartridge
immediately to prevent the ink from drying in the nozzles.
5
Hold the black print cartridge with the HP label on top. Slide the print
cartridge at a slight angle into the right side of the print carriage.
Press firmly until the print cartridge snaps into place.
Caution! Do not attempt to push the cartridge straight into the slot.
It must slide in at a slight angle.
6
Hold the tri-color print cartridge with the HP label on top. Slide the print
cartridge at a slight angle into the left side of the print carriage.
Press firmly until the print cartridge snaps into place.
Caution! Do not attempt to push the cartridge straight into the slot.
It must slide in at a slight angle.
Note: You must install both print cartridges in order for your HP psc to work.
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You can also refer to the label that is located on the inside of the print-
carriage access door for information on installing the print cartridges.
7
Close the print-carriage access door. Within a few minutes, a print
cartridge alignment page prints. You will need to align the print cartridges.
For information on aligning the print cartridges, see align the print
use a photo print cartridge
You can optimize the quality of the photos you print with your HP psc by
purchasing a photo print cartridge. Remove the black print cartridge and insert
the photo print cartridge in its place. With the tri-color print cartridge and photo
print cartridge installed, you have a six-ink system, which provides enhanced
quality photos. When you want to print regular text documents, swap the black
print cartridge back in. Use a print cartridge protector to keep your print
cartridge secure when it is not being used. For more information on using the
more information on replacing print cartridges, see replace the print cartridges
For more information on purchasing a photo print cartridge, see order print
use a print cartridge protector
When you purchase a photo print cartridge, you will receive a print cartridge
protector.
The print cartridge protector is designed to keep your print cartridge secure when
it is not being used. It also prevents the ink from drying out. Whenever you
remove a print cartridge from the HP psc, store it in the print cartridge protector.
!
To insert a print cartridge into the print cartridge protector, slide the print
cartridge into the print cartridge protector at a slight angle and snap it
securely into place.
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maintain your hp psc
!
To remove the print cartridge from the print cartridge protector, press down
and back on the top of the print cartridge protector to release the print
cartridge, then slide the print cartridge out of the print cartridge protector.
align the print cartridges
After you install or replace a print cartridge, the HP psc automatically prints a
print cartridge alignment sheet. This might take a few moments. You can also
align the print cartridges at any time from the HP Director. For information on
Aligning the print cartridges ensures high-quality output.
to align the print cartridges after installing a new print cartridge
1
Place the print cartridge alignment sheet face down on the left front corner
of the glass. Make sure the top of the sheet is on the left side as shown
below.
2
Press Scan.
The HP psc aligns the print cartridges.
Note: During alignment the button LED blinks until the procedure is finished.
This takes about 30 seconds.
to align the print cartridges from the hp director for Windows users
1
From the HP Director, choose Settings, choose Print Settings, and then
choose Printer Toolbox.
2
3
Click the Device Services tab.
Click Align the Print Cartridges.
A print cartridge alignment sheet is printed.
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chapter 7
4
Place the print cartridge alignment sheet face down on the left front corner
of the glass. Make sure the top of the sheet is on the left side as shown
below.
5
Press Scan.
The HP psc aligns the print cartridges.
Note: During alignment the button LED blinks until the procedure is finished.
This takes about 30 seconds.
to align the print cartridges from the hp director for Macintosh users
1
2
From the HP Director, choose Settings, and then choose Maintain Printer.
If the Select Printer dialog box opens, select your HP psc, and then click
Utilities.
3
4
From the list, select Calibrate.
Click Align.
The HP psc prints a print cartridge alignment sheet. This might take a few
moments.
5
Place the print cartridge alignment sheet face down on the left front corner
of the glass. Make sure the top of the sheet is on the left side.
6
Press Scan.
The HP psc aligns the print cartridges.
Note: During alignment the button LED blinks until the procedure is finished.
This takes about 30 seconds.
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maintain your hp psc
clean the print cartridge contacts
Clean the print cartridge contacts only if the Self-Test Report shows streaks.
Caution! Do not remove both print cartridges at the same time.
Remove and clean each print cartridge one at a time.
Make sure you have the following materials available:
•
Dry foam rubber swabs, lint-free cloth, or any soft material that will not
come apart or leave fibers.
•
Distilled, filtered, or bottled water (tap water might contain contaminants
that can damage the print cartridges).
Caution! Do not use platen cleaners or alcohol to clean the print
cartridge contacts. These can damage the print cartridge or the
HP psc.
1
2
Turn the HP psc on and open the print-carriage access door.
The print carriage moves to the center.
After the print carriage has moved to the center, unplug the power cord
from the back of the HP psc.
3
4
5
Push down on the print cartridge to release it, and then pull it out of its slot.
Inspect the print cartridge contacts for ink and debris buildup.
Dip a clean foam rubber swab or lint-free cloth into distilled water, and
squeeze any excess water from it.
6
7
Hold the print cartridge by its sides.
Clean only the contacts. Do not clean the nozzles.
Contacts
Nozzles - do not clean
8
9
Place the print cartridge back into the holder.
Repeat if necessary for the other print cartridge.
10 Close the door and plug in the HP psc.
Because you removed a print cartridge from its holder, the HP psc
automatically prints a print cartridge alignment sheet.
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chapter 7
11 Place the print cartridge alignment sheet face down on the left front corner
of the glass. Make sure the top of the sheet is on the left side as shown
below.
12 Press Scan.
The HP psc aligns the print cartridges.
Note: During alignment the button LED blinks until the procedure completes.
This takes about 30 seconds.
self-maintenance sounds
During the life of your product you might hear various mechanical sounds. This
is a normal part of your device’s self-maintenance.
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get hp psc 1310 series support
8
Hewlett-Packard provides Internet and phone support for your HP psc.
This section contains the following topics:
•
•
•
•
If you are unable to find the answer you need in the printed or onscreen documentation
supplied with your product, you can contact one of the HP support services listed in the
following sections. Some support services are available only in the U.S. and Canada, while
others are available in many countries/regions worldwide. If a support service number is
not listed for your country/region, contact your nearest authorized HP dealer for help.
get support and other information from the Internet
If you have Internet access, you can get more information from the HP website at:
This website offers technical support, drivers, supplies, and ordering information.
hp customer support
Software programs from other companies might be included with your HP psc. If you
experience problems with any of those programs, you will receive the best technical
assistance by calling the experts at that company.
If you need to contact HP Customer Support, do the following before you call.
1
Make sure that:
a. Your HP psc is plugged in and turned on.
b. The specified print cartridges are installed correctly.
c. The recommended paper is properly loaded in the paper tray.
2
Reset your HP psc:
a. Turn off the HP psc by using the On/Resume button located on the front panel.
b. Unplug the power cord from the back of the HP psc.
c. Plug the power cord back into the device.
d. Turn on the HP psc by using the On/Resume button.
3
4
For more information, go to the HP website at:
If you are still experiencing problems and need to speak with an HP Customer
Support Representative:
–
–
Have the specific name of your HP psc, as it appears on the device, available.
Have your serial number and service ID ready. To view your serial number and
service ID, print a Self-Test Report, which contains this information. To print a
Self-Test Report, press and hold the Cancel button, and then press the Start Copy,
Color button.
–
Be prepared to describe your problem in detail.
5
Call HP Customer Support. Be near your HP psc when you call.
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chapter 8
call in North America during warranty
Call 1-800-HP-INVENT. US phone support is available in both English and Spanish
languages 24 hours a day, 7 days a week (days and hours of support might change
without notice). This service is free during the warranty period. A fee might apply outside
the warranty period.
call hp Japan customer support
call hp Korea customer support
support process for Western Europe
The HP support process works most effectively when looking for help in the following order:
1
2
–
–
–
Check for software updates
Access online support pages
Send HP an email message for answers to your questions.
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get hp psc 1310 series support
Web and email support are available in the following languages:
–
–
–
–
–
–
–
–
Dutch
English
French
German
Italian
Portuguese
Spanish
Swedish
For all other languages, support information is available in English.
3
4
Contact your local HP dealer.
If your HP psc has a hardware failure, take it to your local HP dealer for a solution.
Service is free during the limited warranty period. After the warranty period, you will
be quoted a service charge.
Call HP support.
To find the telephone number for your country/region, please go to www.hp.com/
support and choose your country/region and language.
support process for Eastern Europe, Middle East, and Africa
Follow these steps to troubleshoot the HP psc:
1
2
–
–
–
Check for software updates
Access online support pages
Send HP an email message for answers to your questions.
Web and email support are available in the following languages:
–
–
–
–
–
–
–
–
Dutch
English
French
German
Italian
Portuguese
Spanish
Swedish
For all other languages, support information is available in English.
3
Call HP support.
call elsewhere in the world
The numbers listed below are current as of the publication date of this guide. For a list of
current international HP Support Service numbers, go to the following website and choose
your own country/region or language:
You can call the HP support center in the following countries/regions. If your country/
region is not listed, contact your local dealer or nearest HP Sales and Support Office to
find out how to obtain services.
Support service is free during the warranty period; however, your standard long-distance
phone charges will apply. In some cases, a flat fee per single incident will also apply.
For phone support in Europe, please check for the details and conditions of phone support
in your country/region. Go to the following website:
user guide
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chapter 8
Alternatively, you can ask your dealer or call HP at the phone number provided in this
booklet.
As part of our constant efforts to improve our phone support service, we advise you to
check our website on a regular basis for new information regarding service features and
delivery.
country/region
hp technical support
country/region
Malaysia
hp technical support
1-800-805405
*
Algeria
61 56 45 43
Argentina
Australia
(54)11-4778-8380
0-810-555-5520
Mexico
01-800-472-6684
+61 3 8877 8000
1902 910 910
Mexico (Mexico City)
(55)5258-9922
*
Austria
www.hp.com/support
800 171
Morocco
22 4047 47
Bahrain (Dubai)
Netherlands
www.hp.com/support
0800 441 147
Belgium (Dutch)
Belgium (French)
www.hp.com/support
New Zealand
Bolivia
800-100247
Norway
Oman
www.hp.com/support
+971 4 883 8454
Brazil (Grande São
Paulo)
(11) 3747 7799
Brazil (Demais
Localidades)
0800 157751
(905) 206 4663
1-877-621-4722
1-800-711-2884
800-360-999
Palestine
Panama
Peru
+971 4 883 8454
001-800-7112884
0-800-10111
Canada during
warranty
Canada post-warranty
(per-call charge)
Caribbean & Central
America
Philippines
632-867-3551
Chile
Poland
22 5666 000
China
86-21-38814518
8008206616
Portugal
www.hp.com/support
Colombia
01-800-114-726
0-800-011-0524
261307310
Puerto Rico
1-877-232-0589
+971 4 883 8454
1-800-7112884
21 315 4442
Costa Rica
Qatar
Czech Republic
Denmark
Republica Dominicana
Romania
www.hp.com/support
Ecuador (Andinatel)
999119+1-800-
7112884
Russia, Moscow
095 7973520
Ecuador (Pacifitel)
1-800-225528+1-800-
7112884
Russia, St. Petersburg
812 3467997
Egypt
2 532 5222
Saudi Arabia
Singapore
800 897 1444
(65) 272-5300
2 50222444
Finland
France
Germany
www.hp.com/support
www.hp.com/support
Slovakia
South Africa (RSA)
086 0001030
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get hp psc 1310 series support
country/region
hp technical support
country/region
hp technical support
Greece
801 11 22 55 47
South Africa, Outside
Republic
+27 11 258 9301
Greece, Outside Greece +30 210 6073603
Spain
www.hp.com/support
Greece (Cyprus)
Guatemala
800 9 2649
Sweden
www.hp.com/support
www.hp.com/support
1800-995-5105
+85 (2) 3002 8555
Switzerland
Taiwan
Hong Kong
+886-2-2717-0055
0800 010 055
Hungary
India
1 382 1111
Thailand
+66 (2) 661 4000
1-800-7112884
1-600-112267
Trinidad & Tobago
91 11 682 6035
*
Indonesia
Ireland
Israel
62-21-350-3408
Tunisia
71 89 12 22
www.hp.com/support
(0) 9 803 4848
Turkey
216 579 71 71
(380 44) 4903520
800 4520
Ukraine
Italy
www.hp.com/support
0-800-7112884
United Arab Emirates
United Kingdom
Venezuela
Jamaica
Japan
www.hp.com/support
01-800-4746.8368
0570 000 511
+81 3 3335 9800
Jordan
Korea
Kuwait
+971 4 883 8454
+82 1588 3003
+971 4 883 8454
Venezuela (Caracas)
Vietnam
(502) 207-8488
84-8-823-4530
W. Africa (for countries not +351 213 17 63 80
already listed)
Lebanon
+971 4 883 8454
Yemen
+971 4 883 8454
Luxembourg (French)
Luxembourg (German)
* This Call Center supports French-speaking customers from the following countries/regions:
Morocco, Tunisia, and Algeria.
call in Australia post-warranty
If your product is not under warranty, you can call 03 8877 8000. A per-incident, out-of-
warranty support fee of $27.50 (inc. GST) will be charged to your credit card. You can
also call 1902 910 910 ($27.50 charged to your phone account) from 9:00 A.M. to
5:00 P.M. Monday through Friday. Charges and support hours are subject to change
without notice.
prepare your hp psc for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are
requested to send your HP psc in for service, please follow the power off and re-package
steps below to avoid further damage to the device.
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chapter 8
Note: When transporting your HP psc, make sure that the print cartridges have been
removed, the HP psc has been properly shut down by pressing the On/Resume
button, and you have allowed time for the print carriage to return to the home position
and for the scanner to return to its parked position.
1
Turn on the HP psc.
Disregard steps 1 through 7 if your HP psc will not turn on. You will not be able to
remove the print cartridges. Proceed to step 8.
2
3
Open the print-carriage access door.
The print carriage moves to the center of the HP psc.
information on removing the print cartridges.
Caution! Remove both print cartridges. Failure to do so might damage
your HP psc.
4
Place the print cartridges in an airtight bag so they will not dry out, and put them
aside. Do not send them with the HP psc, unless instructed to by the HP customer
support call agent.
5
6
Close the print-carriage access door.
Wait for the print carriage to park (stop moving) in the home position on the left side
of the HP psc. This might take a few seconds.
7
8
Turn off the HP psc.
If available, pack the HP psc for shipment by using the original packing materials or
the packaging materials that came with your exchange device.
If you do not have the original packaging materials, please use other adequate
packaging materials. Shipping damage caused by improper packaging and/or
improper transportation is not covered under the warranty.
9
Place the return shipping label on the outside of the box.
10 Include the following items in the box:
–
–
–
A brief description of symptoms for service personnel (samples of print quality
problems are helpful).
A copy of the sales slip or other proof of purchase to establish the warranty
coverage period.
Your name, address, and a phone number where you can be reached during
the day.
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get hp psc 1310 series support
hp distribution center
To order HP psc software, a copy of the printed User Guide, a Setup Poster, or other
customer-replaceable parts, do one of the following:
•
•
In the U.S. or Canada, call 1-800-HP-INVENT (1-800-474-6836).
In Latin America, call the appropriate number for your country/region (see call
•
Outside of this country/region, go to this website:
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warranty information
9
Your HP psc comes with a limited warranty that is described in this section. Information
about how to obtain warranty service and how you can upgrade your standard factory
warranty is also provided.
This section contains the following topics:
•
•
•
•
•
duration of limited warranty
Duration of Limited Warranty (hardware and labor): 1 Year
Duration of Limited Warranty (CD media): 90 Days
Duration of Limited Warranty (print cartridges): Until the HP ink is depleted or the “end of
warranty” date printed on the cartridge has been reached, whichever occurs first.
below might not be available in all locations.
warranty service
express service
To obtain HP express repair service, the customer must contact an HP service office or an
page 37 for steps to take before calling Customer Support.
If a customer device needs a minor part replacement and these parts can normally be
replaced by the customer, the customer-replaceable components might be serviced through
expedited part shipment. In this event, HP will prepay shipping charges, duty and taxes;
provide telephone assistance on replacement of the component; and pay shipping
charges, duty, and taxes for any part that HP asks to be returned.
The HP Customer Support Center might direct customers to designated authorized service
providers who are certified by HP to service the HP product.
warranty upgrades
Upgrade your standard factory warranty to a total of three years with the
HP SUPPORTPACK. Service coverage begins on product purchase date and the pack must
be purchased within the first 180 days after product purchase. If during your technical
support call it is determined that you need a replacement product, then HP will ship you
this product next business day free of charge. Available in U.S. only.
For more information, please call 1-888-999-4747 or visit the HP website:
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chapter 9
Outside the U.S., please call your local HP Customer Support office. See call elsewhere in
returning your hp psc for service
Before returning your HP PSC for service, you must call HP Customer Support. See
hewlett-packard limited global warranty statement
extent of limited warranty
Hewlett-Packard (“HP”) warrants to the end-user customer (“Customer”) that each HP PSC
product (“Product”), including related software, accessories, media, and supplies, shall be
free from defects in material and workmanship for the duration, which begins on the date
of purchase by the Customer.
For each software Product, HP’s limited warranty applies only to a failure to execute
programming instructions. HP does not warrant that the operation of any Product shall be
uninterrupted or error free.
HP’s limited warranty covers only those defects which arise as a result of normal use of a
Product, and does not cover any other problems, including those which arise as a result of
(a) improper maintenance or modification, (b) software, accessories, media, or supplies
not provided or supported by HP, or (c) operation outside the Product’s specifications.
For any hardware Product, the use of a non-HP print cartridge or a refilled print cartridge
does not affect either the warranty to the Customer or any HP support contract with the
Customer. However, if Product failure or damage is attributable to the use of a non-HP or
refilled print cartridge, HP shall charge its standard labor and materials charges to service
the Product for the failure or damage.
If HP receives, during the applicable warranty period, notice of a defect in any Product,
HP shall either repair or replace the defective Product, at HP’s option. Where labor charges
are not covered by HP’s limited warranty, repairs shall be at HP’s standard charges for
labor.
If HP is unable to repair or replace, as applicable, a defective Product which is covered by
HP’s warranty, HP shall, within a reasonable time after being notified of the defect, refund
the purchase price for the Product.
HP shall have no obligation to repair, replace, or refund until the Customer returns the
defective Product to HP.
Any replacement product may be either new or like-new, provided that it has functionality
at least equal to that of the Product being replaced.
HP products, including each Product, may contain remanufactured parts, components, or
materials equivalent to new in performance.
HP’s limited warranty for each Product is valid in any country/region or locality where HP
has a support presence for the Product and where HP has marketed the Product. The level
of warranty service may vary according to local standards. HP shall have no obligation to
alter the form, fit, or function of the Product in order to make it operate in a country/region
or locality for which the Product was never intended to operate.
limitations of warranty
TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY
SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, WITH RESPECT TO THE COVERED HP PRODUCTS, AND
46
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warranty information
SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR
PURPOSE.
limitations of liability
To the extent allowed by local law, the remedies provided in this Limited Warranty
Statement are the Customer’s sole and exclusive remedies.
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS
SPECIFICALLY SET FORTH IN THIS LIMITED WARRANTY STATEMENT, IN NO EVENT
SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT,
TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES.
local law
This Limited Warranty Statement gives the Customer specific legal rights. The Customer may
also have other rights which vary from state to state in the United States, from province to
province in Canada, and from country/region to country/region elsewhere in the world.
To the extent this Limited Warranty Statement is inconsistent with local law, this Statement
shall be deemed modified to be consistent with such local law. Under such local law,
certain disclaimers and limitations of this Statement may not apply to the Customer. For
example, some states in the United States, as well as some governments outside the United
States (including provinces in Canada), may:
Preclude the disclaimers and limitations in this Statement from limiting the statutory rights
of a consumer (e.g. the United Kingdom);
Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or
Grant the Customer additional warranty rights, specify the duration of implied warranties
which the manufacturer cannot disclaim, or not allow limitations on the duration of implied
warranties.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS
IN THIS LIMITED WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO,
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE COVERED HP
PRODUCTS TO SUCH CUSTOMERS.
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technical information
10
The technical specifications for your HP psc are provided in this section. Also, international
regulatory information for your HP psc is supplied in this section.
This section contains the following information:
•
•
•
•
•
•
•
paper specifications
paper-tray capacity
type
paper weight
quantity*
Plain paper
20 to 24 lb.
100
(75 to 90 gsm)
Legal paper
Cards
20 to 24 lb.
100
20
(75 to 90 gsm)
110 lb. index max
(200 gsm)
Envelopes
20 to 24 lb.
10
(75 to 90 gsm)
Transparency film
Labels
N/A
N/A
20
20
20
4 by 6 inch
145 lb.
(10 by 15 cm) Photo
(236 gsm)
* Maximum capacity
print margin specifications
top
bottom
left
right
(leading edge)
(trailing edge)*
sheet paper or transparency film
U.S. (Letter, Legal) .06 inch (1.5 mm) .50 inch (12.7 mm)
.25 inch (6.4 mm) .25 inch (6.4 mm)
.13 inch (3.2 mm) .13 inch (3.2 mm)
.25 inch (6.4 mm) .50 inch (12.7 mm)
ISO (A4)
Envelopes
Cards
.07 inch (1.8 mm) .50 inch (12.7 mm)
.13 inch (3.2 mm) .13 inch (3.2 mm)
.07 inch (1.8 mm) .46 inch (11.7 mm) .13 inch (3.2 mm) .13 inch (3.2 mm)
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chapter 10
* The writing area is offset from center by .21 inches (5.4 mm), which causes asymmetric top and
bottom margins.
physical specifications
•
•
•
•
Height: 6.68 inch (16.97 cm)
Width: 16.76 inch (42.57 cm)
Depth: 10.20 inch (25.91 cm)
Weight: 10 lb. (4.53 kg)
power specifications
•
•
•
Power consumption: 80 W maximum
Input Voltage: AC 100 to 240 V ~ 1 A 50–60 Hz, grounded
Output Voltage: DC 32 V===940 mA, 16 V===625 mA
environmental specifications
•
•
•
•
•
Recommended Operating Temperature Range: 15º to 32º C (59º to 90º F)
Allowable Operating Temperature Range: 5º to 40º C (41º to 104º F)
Humidity: 15% to 85% RH non-condensing
Non-operating (Storage) Temperature Range: -4º to 60º C (-40º to 140º F)
In the presence of high electromagnetic fields, it is possible the output from the
HP psc might be slightly distorted
•
HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to
minimize injected noise due to potential high electromagnetic fields
environmental product stewardship program
protecting the environment
Hewlett-Packard is committed to providing quality products in an environmentally sound
manner. This product has been designed with several attributes to minimize impacts on our
environment.
For more information, visit HP’s Commitment to the Environment website at:
ozone production
This product generates no appreciable ozone gas (O3).
energy consumption
®
Energy usage drops significantly while in ENERGY STAR mode, which saves natural
resources, and saves money without affecting the high performance of this product. This
product qualifies for ENERGY STAR, which is a voluntary program established to
encourage the development of energy-efficient office products.
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technical information
ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR
partner, HP has determined that this product meets ENERGY STAR guidelines for energy
efficiency.
For more information on ENERGY STAR guidelines, see the following web site:
paper use
This product is suited for the use of recycled paper according to DIN 19309.
plastics
Plastic parts over 25 grams are marked according to international standards that enhance
the ability to identify plastics for recycling purposes at the end of the product’s life.
material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP website at:
Customers without Internet access should contact their local HP Customer Support Center.
recycling program
HP offers an increasing number of product return and recycling programs in many
countries, and partners with some of the largest electronic recycling centers throughout the
world. HP also conserves resources by refurbishing and reselling some of its most popular
products.
This HP product contains the following materials that might require special handling at end-
of-life:
–
Lead in solder
hp inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program
is available in many countries/regions, and lets you recycle used print cartridges free of
charge. For more information, see the following HP website:
regulatory notices
The HP psc is designed to meet the regulatory requirements for your country/region.
regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model
Number. The Regulatory Model Number for your product is SDGOB-0319. This regulatory
number should not be confused with the marketing name (HP PSC 1310 Series) or product
numbers (Q5765A, Q5766A, Q5767A, Q5768A, Q5769A, Q5770A, Q5771A,
Q5772A).
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chapter 10
FCC statement
The United States Federal Communications Commission (in 47 CFR 15.105) has specified
that the following notice be brought to the attention of users of this product.
Declaration of Conformity: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including interference that may
cause undesired operation. Class B limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy, and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•
•
•
Reorient the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
Product Regulations Manager, Hewlett-Packard Company, San Diego, (858) 655-4100.
The user may find the following booklet prepared by the Federal Communications
Commission helpful: How to Identify and Resolve Radio-TV Interference Problems. This
booklet is available from the U.S. Government Printing Office, Washington DC, 20402.
Stock No. 004-000-00345-4.
Caution! Pursuant to Part 15.21 of the FCC Rules, any changes or
modifications to this equipment not expressly approved by the Hewlett-
Packard Company may cause harmful interference and void the FCC
authorization to operate this equipment.
note à l’attention des utilisateurs Canadien/notice to users in Canada
Le présent appareil numérique n‘émet pas de bruit radioélectrique dépassant les limites
applicables aux appareils numériques de la classe B prescrites dans le Règlement sur le
brouillage radioélectrique édicté par le ministère des Communications du Canada.
This digital apparatus does not exceed the Class B limits for radio noise emissions from the
digital apparatus set out in the Radio Interference Regulations of the Canadian Department
of Communications.
notice to users in Australia
This equipment complies with Australian EMC requirements
geräuschemission
LpA < 70 dB
am Arbeitsplatz
im Normalbetrieb
nach DIN 45635 T. 19
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technical information
notice to users in Japan (VCCI-2)
notice to users in Korea
declaration of conformity (European Union)
The Declaration of Conformity in this document complies with ISO/IEC Guide 22 and
EN45014. It identifies the product, manufacturer’s name and address, and applicable
specifications recognized in the European community.
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chapter 10
declaration of conformity
According to ISO/IEC Guide 22 and EN 45014
Manufacturer’s name and address:
Hewlett-Packard Company, 16399 West Bernardo Drive, San Diego, CA 92127-1899, USA
Regulatory model
number:
SDGOB-0319
Declares that the product:
Product name:
HP PSC 1310 Series (Q5763A)
Model number(s):
PSC 1315 (Q5765A), 1315xi (Q5766A), 1315v (Q5767A),
1311 (Q5768A), 1312 (Q5769A), PSC 1317 (Q5770A), 1315 (Q5771A),
1318 (Q5772A)
Power adapters:
0950-4466
Conforms to the following product specifications:
Safety:
IEC 60950:1999 3rd Edition
EN 60950:2000
UL1950/CSA22.2 No.950, 3rd Edition:1995
IEC 60825-1 Edition 1.2:2001 / EN 60825-1+A11+A2+A1: 2002
Class 1(Laser/Led)
NOM 019-SFCI-1993, AZ / NZS 3260
GB4943: 2001
EMC:
CISPR 22:1997 / EN 55022:1998, Class B
CISPR 24:1997 / EN 55024:1998
IEC 61000-3-2:1995 / EN 61000-3-2:1995
IEC 61000-3-3:1994 / EN 61000-3-3:1995
AS/NZS3548, CNS 13438: 1997, VCCI-2
FCC Part 15 - Class B/ICES-003, Issue 2
GB9254:1998
Supplementary Information:
The product herewith complies with the requirements of the Low Voltage Directive 73/23/EC, the EMC
Directive 89/336/EC and carries the CE marking accordingly.
• The product was tested in a typical configuration.
European Contact for regulatory topics only: Hewlett Packard GmbH, HQ-TRE, Herrenberger Strasse
140, D-71034 Böblingen Germany. (FAX +49-7031-14-3143)
US Contact: Hewlett Packard Co. 16399 W. Bernardo Dr. San Diego, CA, USA 92127
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hp instant share setup and use
11
HP Instant Share makes it easy to send photos that family and friends can view.
Just take a photo or scan an image, select the photograph or image, and use the
software on your computer to forward the media to an e-mail destination. You
can even upload your photos (depending on your country/region) to an online
photo album, or an online photo finishing service.
With HP Instant Share, family and friends always get photos they can view—no
more large downloads or images that are too big to open. An e-mail with
thumbnail images of your photos is sent with a link to a secure Web page where
your family and friends can easily view, share, print, and save your pictures.
Note: Some operating systems do not support HP Instant Share, but you can
still use your HP Director software to send a photo to family and friends as
an e-mail attachment. (For more information, see send a photo or image
This section contains the following topics:
•
•
•
use hp instant share in five easy steps (Windows)
HP Instant Share is easy to use with your HP PSC 1310 Series (HP psc)—simply:
1
Determine which photo on your Windows-based computer you want to
send.
OR
Scan an image using your HP psc and send it to the HP Image Zone
software.
2
From the HP Image Zone, select the photograph or image you want to
send.
3
4
From the HP Instant Share tab, click Start HP Instant Share.
Create an e-mail destination within HP Instant Share.
Note: You can also set up an Address Book to retain your e-mail addresses.
Send your e-mail message.
5
For specific information on how to use HP Instant Share, see the following
procedures:
•
•
Note: Your computer must be connected to the Internet to use HP Instant
Share. If you are an AOL or Compuserve user, please connect to your
Internet service provider before attempting to use HP Instant Share.
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chapter 11
use a scanned image
1
2
Load your original face down in the left front corner of the glass.
Press Scan.
A preview image of the scan appears in the HP Scan window on the
computer, where you can edit it.
For more information about editing a preview image, see the onscreen
hp image zone help that came with your software.
3
4
Make any needed edits to the preview image in the HP Scan window.
When you have finished, click Accept.
The HP psc sends the scan to the HP Image Zone, which automatically
opens and displays the image.
After you have edited the scanned image, select it.
Note: The HP Image Zone has many editing tools that you can use to edit
your image and achieve the results you want. For more information, see the
onscreen hp image zone help that came with your software.
5
6
Click the HP Instant Share tab.
To use HP Instant Share, go to step 5 in access hp instant share from the
access hp instant share from the hp director
This section addresses how to use the HP Instant Share e-mail service. The terms
photo and image are both referred to as image in this section. For more
information on using the HP Director, see the onscreen hp image zone help that
came with your software.
1
2
Open the HP Director.
From the HP Director, click HP Image Zone.
The HP Image Zone appears.
3
Select an image from the folder in which it is stored.
Note: For more information, see the onscreen hp image zone help that
came with your software.
4
5
Click the HP Instant Share tab.
In the Control area, click Start HP Instant Share.
The Go Online screen appears in the Work area.
6
Click Next.
The One-Time Setup—Region and Terms of Use screen appears.
7
8
Select your country/region from the drop-down list.
Read the Terms of Service, select the I agree check box, and click Next.
The Select an HP Instant Share Service screen appears.
9
Select HP Instant Share E-mail: send images through e-mail.
10 Click Next.
11 At the Create HP Instant Share E-Mail screen, complete the To, From,
Subject, and Message fields.
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hp instant share setup and use
Note: To open and maintain an e-mail address book, click Address Book,
register with HP Instant Share, and obtain a HP Passport.
Note: To send your e-mail message to multiple addresses, click How to e-
mail multiple people.
12 Click Next.
The Add Captions screen appears.
13 Enter a caption for your digital image, and then click Next.
Your image is uploaded to the HP Instant Share services website.
After the image is uploaded, the Photos E-mailed screen appears.
Your e-mail is sent with a link to a secure Web page that stores your image
for 60 days.
14 Click Finish.
The HP Instant Share website opens in your browser.
From the website, you can select an image, and choose from a number of
processing options.
send a photo or image using your hp psc (Macintosh)
If your HP psc is connected to a Macintosh, you can send a photo or image to
anyone with an e-mail account. You can initiate your e-mail message from an e-
mail application installed on your computer by pressing E-mail in the HP Gallery.
You open the HP Gallery from the HP Director.
This section contains the following topics:
•
•
use a scanned image
1
2
Load your original face down in the left front corner of the glass.
Press Scan.
A preview image of the scan appears in the HP Scan window on the
computer, where you can edit it.
For more information about editing a preview image, see the onscreen
hp image zone help that came with your software.
3
4
Make any needed edits to the preview image in the HP Scan window.
When you have finished, click Accept.
The HP psc sends the scan to the HP Gallery, which automatically opens
and displays the image.
After you have edited the scanned image, select it.
Note: The HP Gallery has many editing tools that you can use to edit your
image and achieve the results you want. For more information, see the
onscreen hp image zone help that came with your software.
5
Click E-mail.
The e-mail program on your Macintosh opens.
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chapter 11
You can now send the images as an e-mail attachment by following the
prompts on your Macintosh.
access the e-mail option from the hp director
For more information on using the HP Director, see the onscreen hp image zone
help that came with your software.
1
Open the HP Director and click HP Gallery (OS 9).
OR
Click HP Director in the Dock, and select HP Gallery from the Manage and
Share section of the HP Director menu (OS X).
The HP Gallery opens.
2
3
Select an image.
For more information, see the onscreen hp image zone help that came with
your software.
Click E-mail.
The e-mail program on your Macintosh opens.
You can now send the images as an e-mail attachment by following the
prompts on your Macintosh.
why should I register with hp instant share (Windows)?
With the HP PSC 1310 Series, HP Instant Share user registration is only required
if you choose to use the Address Book. User registration is a separate log-on
process from the HP product registration and is accomplished using the
HP Passport setup program.
If you choose to save e-mail addresses and create distribution lists in a HP Instant
Share Address Book, you will be prompted to register. Registration is required
prior to configuring the Address Book and accessing the Address Book when
addressing an HP Instant Share e-mail.
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troubleshooting information
12
This section contains troubleshooting information for the HP PSC 1310 Series
(HP psc). Specific information is provided for installation and configuration
issues. References to our online troubleshooting help are provided for
operational topics.
This section contains the following:
•
•
installation troubleshooting
Installation and configuration troubleshooting tips are included in this section for
some of the most common issues associated with HP psc software and hardware
installation, and HP Instant Share.
This section contains the following topics:
•
•
hardware and software installation troubleshooting
If you encounter a software or hardware problem during installation, see the
topics below for a possible solution.
During a normal installation of the HP psc software, the following things occur:
•
•
•
•
•
•
•
The HP psc CD-ROM runs automatically when the CD-ROM is inserted
The software installs
Files are copied to your hard drive
You are requested to plug in the HP psc
A green OK and check mark appear on an installation wizard screen
You are requested to restart your computer (might not occur in all cases)
The registration process runs
If any of these things do occur, there might be a problem with the installation. To
check the installation on a PC, verify the following:
•
Start the director and check to make sure the following icons appear: scan
picture, scan document, and hp image zone. For information about starting
do not appear immediately, you might need to wait a few minutes for the
HP psc to connect to your computer. Otherwise, see Some of the icons are
•
•
Open the Printers dialog box and check to see that the HP psc is listed.
Look at the task tray for an HP psc icon. This indicates that the HP psc is
ready.
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Task Tray
software installation troubleshooting
Use this section to solve any problems you might encounter while installing the
HP psc software.
problem
possible cause and solution
follow these steps
When I insert the CD-
ROM into my
computer’s CD-ROM
drive, nothing
happens
1
2
From the Windows Start menu, choose Run.
In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is
not assigned to drive letter d, use the appropriate drive letter), and
then click OK.
The minimum system Your system does not meet the minimum requirements to install the
checks screen
appears during
installation
software. Click Details to see what the specific problem is. Then correct
the problem before attempting to install the software.
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troubleshooting information
problem
possible cause and solution
A red X or yellow
triangle appears on
the USB connect
prompt
do the following
1
Verify that the front panel cover is firmly adhered to the device,
then unplug the HP psc and plug it in again.
For more information on how to attach the front panel cover, see I
2
Verify that the USB and power cables are plugged in.
3
4
Verify that the USB cable is set up properly as follows:
–
–
Unplug the USB cable and plug it in again.
Do not attach the USB cable to a keyboard or non powered
hub.
–
–
Verify that the USB cable is 3 meters or less in length.
If you have several USB devices attached to your computer, you
might want to unplug the other devices during the installation.
Continue with the installation and reboot the computer when
prompted. Then open director and check for the essential icons
(scan picture, scan document, and hp image zone [Windows] or
hp gallery [Macintosh]).
If the essential icons do not appear, remove the software and then
reinstall it as described in Some of the icons are missing in the
I received a message Try to continue with the installation. If that doesn’t work, stop and then
that an unknown error restart the installation.
has occurred
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problem
possible cause and solution
Some of the icons are If the essential icons do not appear, your installation might not be
missing in the
hp director
complete. The essential icons are scan picture, scan document, and
hp image zone (Windows) or hp gallery (Macintosh).
If your installation is incomplete you might need to uninstall and then
reinstall the software. Do not simply delete the HP psc program files from
your hard drive. Be sure to remove them properly using the uninstall
utility provided in the HP psc program group.
to uninstall from a Windows computer
1
2
Disconnect your HP psc from your computer.
On the Windows task bar, click Start, Programs or All Programs
(XP), HP, PSC All-In-One 1310 series, Uninstall.
3
4
Finally, make sure that the print driver is installed.
Follow the directions on the screen.
Note: Make sure the HP PSC is disconnected from your computer
before continuing with uninstall procedure.
5
If you are asked whether you would like to remove shared files,
click No.
Other programs that use these files might not work properly if the
files are deleted.
6
7
After the software is uninstalled, restart your computer.
To reinstall the software, insert the HP PSC 1310 Series CD-ROM
into your computer’s CD-ROM drive, and follow the onscreen
instructions.
8
After the software is installed, connect the HP PSC to your
computer. Turn on the HP PSC by pressing the On/Resume button.
To continue with the installation, follow the onscreen instructions
and the instructions provided in the Setup Poster that came with
your HP PSC.
After connecting and turning on your HP psc, you might have to
wait several minutes for all of the Plug and Play events to complete.
When the software installation is complete, you will see a Digital
Imaging Monitor icon in the task tray.
9
To verify that the software is properly installed, double-click the
HP Director icon on the desktop. If the HP Director shows the
essential icons, the software has been properly installed.
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troubleshooting information
problem
possible cause and solution
to uninstall from a Macintosh computer
Some of the icons are
missing in the
hp director
1
2
3
4
5
Disconnect the HP psc from your computer.
Double-click the Applications:HP All-in-One Software folder.
Double-click HP Uninstaller.
(continued)
Follow the onscreen instructions.
After the software is uninstalled, disconnect your HP psc, and
restart your computer.
6
To reinstall the software, insert the HP PSC 1310 Series CD-ROM
into your computer’s CD-ROM drive.
Note: When reinstalling the software, follow the instructions on the
Setup Poster. Do not connect the HP psc to your computer until after
you have completed the software installation.
7
On the desktop, open the CD-ROM, double-click hp all-in-one
installer, and follow the onscreen instructions.
The registration screen Launch the Product Registration program in the HP folder on the
does not appear
Windows Start menu. Click Start, Programs or All Programs (XP), HP,
PSC All-In-One 1310 series, Product Registration.
The Digital Imaging
Monitor does not
appear in the Task
Tray
If the Digital Imaging Monitor does not appear in the Task Tray, wait
several minutes. If it still doesn’t appear, start the director to check
The Task Tray normally appears in the lower-right corner of the Windows
desktop.
Task Tray
HP Digital
ImagingMonitor
icon
The installation stops The front panel cover might not be properly attached.
when the additional
follow these steps
setup instruction
screen appears, even
though the USB cable
is plugged in.
1
Check the front panel for an error message about attaching the
front panel cover.
2
If necessary, attach the front panel cover. For more information,
3
Turn off the product and then turn it back on again.
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hardware installation troubleshooting
Use this section to solve any problems you might encounter while installing the
HP psc hardware.
problem
possible cause and solution
I received a message to The front panel cover is not attached, or it is attached incorrectly.
attach the front panel
to attach the front panel cover
cover
1
Remove the adhesive backing from the front panel cover.
step 1
step 2
2
Raise the lid of the HP psc. Place the front panel cover into the
recess and stick it into place.
Note: The HP psc will not work until you attach the front panel
cover.
My HP psc does not
turn on
Make sure each of the power cords is firmly connected, and wait a few
seconds for the HP psc to turn on. Also, if the HP psc is plugged in to
a power strip, make sure the strip is turned on.
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troubleshooting information
problem
possible cause and solution
The USB port is not
connected
Connecting your computer to your HP psc with a USB cable is
straightforward. Simply plug one end of the USB cable into the back
of your computer and the other into the back of the HP psc. You can
connect to any USB port on the back of your computer.
hp instant share setup troubleshooting
HP Instant Share setup errors (such as might occur when setting up the Address
Book) are covered in the HP Instant Share screen-specific help. Specific
operational troubleshooting information is provided in operational
operational troubleshooting
The hp psc 1310 series troubleshooting section in the hp image zone help
contains troubleshooting tips for some of the most common issues associated with
your HP psc. To access the troubleshooting information from a Windows
computer, go to the HP Director, click Help, and then choose Troubleshooting
and Support. Troubleshooting is also available through the Help button that
appears on some error messages.
To access troubleshooting information from the Macintosh (OS X), click the
HP Director (All-in-One) icon in the Dock, select HP Help from the HP Director
menu, select HP Image Zone Help, and then click hp psc 1310 series
troubleshooting in the Help Viewer.
If you have Internet access, you can get help from the HP website at:
The website also provides answers to frequently asked questions.
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chapter 12
hp instant share troubleshooting
Basic HP Instant Share troubleshooting topics are covered in the table below.
When you access the HP Instant Share website, online help is provided for any
error messages encountered.
error message
possible cause and solution
Can’t connect to the Your computer is unable to connect to the HP Instant Share server after
Internet
the Go Online screen appears.
•
Check your Internet connection and make sure you are online.
•
If you are behind a firewall, verify that your browser proxy settings
are correct.
HP Instant Share
Service temporarily
unavailable
The HP Instant Share server is currently down for maintenance.
Try connecting again later.
•
PictBridge port troubleshooting
The functionality of the PictBridge port is managed by the PictBridge-compliant
camera you connect. Most solutions will be found in your camera user guide.
Here are some problems you might encounter using the PictBridge port.
problem
possible cause and solution
• The camera is not PictBridge-compliant or is not in PictBridge mode.
Disconnect your camera and refer to your camera’s user guide to
determine if it is PictBridge-compliant. If it is, the user guide should
tell you how to set the camera in PictBridge mode. If your camera is
not PictBridge-compliant, you may need to connect your camera
directly to your computer in order to print photos.
You connect a camera
and nothing happens
• The HP PSC still recognizes the presence of the camera, but the
camera is not responding. Disconnect the camera. Turn off the
camera, then turn it on again. Be sure it is in PictBridge mode.
Reconnect the camera.
The camera is not
responding
• The camera lost power or was disconnected. Some cameras turn
themselves off after a few minutes if not connected to a power
source. Reconnect power to the camera and be sure it is in PictBridge
mode. Restart printing.
Printing stopped in the
middle of a photo
• You are trying to print an image from the camera that has become
corrupted or is not a supported image type on the HP PSC. Check
the image on the camera and refer to your camera’s user guide for
supported image types. The HP PSC accepts photos in jpeg format.
Refer to your camera’s user guide to set the image type for your
photos.
A photo is corrupted
or not supported
• You may need to select photos on your camera before you can print
them. Refer to your camera’s user guide and select the photos you
want to print.
No photos are
printing
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Index
use your hp psc with a
HP Instant Share
HP Instant Share (Windows)
Numerics
4 by 6 inch (10 by 15 cm)
A
D
B
Digital Imaging Monitor icon,
borderless photos
E
envelopes
environment
I
C
camera, PictBridge
cancel
environmental product
material safety data sheets,
L
labels
load
clean
F
front panel
copy
M
black-and-white originals,
maintenance
G
H
HP Director
e-mail option (Macintosh),
HP Instant Share access
N
Eastern Europe, Middle East
number of copies
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Index
stop
O
R
order
declaration of conformity
declaration of conformity
T
technical information
environmental
P
paper
notice to users in Canada,
photo memory card
print margin specifications,
phone numbers, customer
photos
PictBridge
regulatory model
telephone numbers, customer
troubleshooting
hardware and software
print
S
scan
send a photo
size
U
software
use your hp psc with a
W
warranty
speed
Q
quality
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Visit the hp psc information center
It has everything you need to get the most value from your HP psc.
Technical Support
Supplies and Ordering Information
•
•
•
•
Project Tips
Ways to Enhance Your Product
www.hp.com/support
© Copyright 2004 Hewlett-Packard Development Company, L.P.
Printed on recycled paper.
Printed in [country].
*Q5763-90152*
*Q5763-90152*
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