TSSG
hp dvd-writer
Technical Support Solutions Guide
Chapters
Chapter 1 Product Information
Chapter 2 Drive Specifications
Chapter 3 Interfaces
p. 11
p. 15
for
p. 31
Chapter 4 Installation and Configuration
Chapter 5 Drive Operation
Chapter 6 Tips and Techniques
Chapter 7 Software
p. 34
p. 45
p. 48
p. 52
p. 80
p. 81
p. 94
p. 96
p. 104
hp dvd-writer dvd100i
Chapter 8 Maintenance
Chapter 9 Troubleshooting
Chapter 10 Warranty and Support
Chapter 11 Release Notes
10/25/01 - TSSGdvd100iFall2001.pdf
Chapter 12 Discontinued Products
Download from Www.Somanuals.com. All Manuals Search And Download.
hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01
1
⇒
⇐
Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Performance Specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 25
Chapter 3 Interfaces
Buffer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 25
Performance of the Drive - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 25
Seek Time - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 25
Hours of Video Recording - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 25
Video Formats - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 25
Video Standards - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 25
Video Capture Cards - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 25
Search Speed - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 25
Backup Rate Native - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 26
Backup Rate Compressed - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 26
Burst Transfer Rate - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 26
Transfer Rates - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 26
ATA/ATAPI - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 31
IDE Connectors - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 32
Chapter 4 Installation and Configuration
PC Desktop Minimum System Requirements - - - - - - - - - - - - - - - - - - - - - - - - - 34
What’s in the Box - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 35
Installing the hp dvd-writer dvd100i Drive - - - - - - - - - - - - - - - - - - - - - - - - - - - 35
Inserting Disc 1 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 35
Viewing the Install Video - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 36
Starting Installation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 36
Installing the Hardware - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 37
Restarting the Computer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -42
Installing the Software - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -42
Vendor Software Installation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 42
Identifying the hp dvd-writer Drive - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 43
Environmental Specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 27
Temperature - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 27
Operating Temperature - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 27
Humidity - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 27
Non-Operating Humidity - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 27
Operating Humidity - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 27
Vibration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 27
Operating Vibration - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 27
Shock - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 27
Desktop Icon - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 43
Start Menu Program Group Names - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 43
Product Safety Specifications - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 28
References - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 29
Discussion of References - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 30
Additional Reference Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 44
Online User’s Guide - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 44
ReadMe Files - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 44
Hardware/Software Compatibility - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 44
Uninstalling Software - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 44
Download from Www.Somanuals.com. All Manuals Search And Download.
hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01
3
⇒
⇐
Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Chapter 5 Drive Operation
Chapter 7 Software
Bezel - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 45
Disc Loading Mechanism - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 45
Start Menu Choices for Core Software - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 52
HP RecordNow 3.0 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 53
Manuals for HP RecordNow - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 53
Installing HP RecordNow - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 53
Files Installed for HP RecordNow 3.0 - - - - - - - - - - - - - - - - - - - - - - - - - - - 53
Using HP RecordNow - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 54
Starting HP RecordNow - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 54
Making an Exact Copy of a Disc - - - - - - - - - - - - - - - - - - - - - - - - - - - 55
Making a Data Disc - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 56
Making a Music Disc from Audio Files - - - - - - - - - - - - - - - - - - - - - - - 56
Making a Music Disc from other CDs - - - - - - - - - - - - - - - - - - - - - - - - 57
Making a Disc for an MP3 Player - - - - - - - - - - - - - - - - - - - - - - - - - - - 57
Advanced Tab - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 59
CDDB Tab - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 60
Tips and Tricks - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 60
Troubleshooting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 62
Registry Modifications for HP RecordNow - - - - - - - - - - - - - - - - - - - - - - - - 63
Location - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 63
Uninstalling HP RecordNow - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 64
To uninstall HP RecordNow from Windows 9x: - - - - - - - - - - - - - - - - 64
To uninstall HP RecordNow from Windows Millennium Edition: - - - - - 64
To uninstall HP RecordNow from Windows NT: - - - - - - - - - - - - - - - - 64
To uninstall HP RecordNow from Windows 2000: - - - - - - - - - - - - - - 64
Support Provider for HP RecordNow - - - - - - - - - - - - - - - - - - - - - - - - - - - 64
Disc Ejection Mechanism - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 46
Manual Ejection - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 46
Emergency Ejection - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 46
Auto Insertion - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 46
Ejecting Position - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 46
Volume Control - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 46
Starting Software - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 47
Chapter 6 Tips and Techniques
Frequently Asked Questions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 48
Why so many different programs? - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 48
What's the difference between mastering and packet-writing software? - - - - 48
How much information can I fit on one CD? - - - - - - - - - - - - - - - - - - - - - - 49
Can I do other things while my CD is recording? - - - - - - - - - - - - - - - - - - - 49
What kinds of discs can my HP drive write to? - - - - - - - - - - - - - - - - - - - - - 50
What is the best way to make a disc I can share? - - - - - - - - - - - - - - - - - - - 50
Can I erase a disc? - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 50
How should I take care of my discs? - - - - - - - - - - - - - - - - - - - - - - - - - - - 50
What is the best way to label a disc? - - - - - - - - - - - - - - - - - - - - - - - - - - - - 51
How do I buy more discs? - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 51
When do I need to format a disc? - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 51
Can I copy a disc that is in my existing CD-ROM or DVD-ROM drive to a disc in
my HP drive? - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 51
Can I copy a music disc that is in my CD-ROM drive to a blank disc in my HP
drive? - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 51
HP DLA 2.5 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 65
Manuals for HP DLA - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 65
Installing HP DLA - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 65
Basic Installation Locations for HP DLA 2.5 - - - - - - - - - - - - - - - - - - - - - - - 65
Download from Www.Somanuals.com. All Manuals Search And Download.
hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01
4
⇒
⇐
Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
DLA Engine Installation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 67
HP Simple Backup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 75
Using HP Simple Backup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 75
Starting HP Simple Backup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 75
Full System Backup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 76
Custom Backup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 76
Complete System Restore - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 76
Custom Restore - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 76
Automatically Excluded Files - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 76
Errors and Warnings Report - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 76
Support Provider for HP Simple Backup - - - - - - - - - - - - - - - - - - - - - - - - - 77
PowerDVD - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 78
System Requirements - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 78
Manuals for PowerDVD - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 78
Using PowerDVD - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 78
Starting PowerDVD - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 78
Support Provider - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 79
Email - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 79
Phone - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 79
Fax - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 79
Web - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 79
International Headquarters - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 79
Shared Components Installation - - - - - - - - - - - - - - - - - - - - - - - - - - 67
Registry - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 67
Using HP DLA - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 68
Make Compatible - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 69
Preferences - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 70
Eject Button - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 70
Properties Button - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 70
Explore Button - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 70
Tips - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 70
The Taskbar Icon - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 70
Drag and Drop Files - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 70
Uninstalling HP DLA - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 71
Windows Millennium - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 71
Windows 2000 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 71
Windows XP - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 71
HP MyDVD - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 72
System Requirements - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 72
Features - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 72
Manuals for HP MyDVD - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 72
Installation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 72
Using HP MyDVD - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 73
Starting HP MyDVD - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 73
Support Provider - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 74
Customer Support - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 74
Phone - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 74
Web - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 74
Chapter 8 Maintenance
Product Care - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 80
Product Cleaning - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 80
Drive - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 80
Media - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 80
Download from Www.Somanuals.com. All Manuals Search And Download.
hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01
5
⇒
⇐
Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Check IDE/SCSI ribbon cables - - - - - - - - - - - - - - - - - - - - - - - - - - - 84
Check data connectors for bent pins - - - - - - - - - - - - - - - - - - - - - - - - 85
Check external SCSI cables - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 85
Change drive letter assignments - - - - - - - - - - - - - - - - - - - - - - - - - - - 85
Windows assigned the wrong drive letters to your drives - - - - - - - - - - - - - - 85
Windows 95/98/Me - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 85
Windows NT - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 85
Windows 2000 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 85
The HP drive's software installation fails - - - - - - - - - - - - - - - - - - - - - - - - - 86
Uninstall the HP drive software: - - - - - - - - - - - - - - - - - - - - - - - - - - - - 86
Reinstall your HP drive's software. - - - - - - - - - - - - - - - - - - - - - - - - - - 86
Chapter 9 Troubleshooting
Up-To-Date Troubleshooting Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - 81
HP Troubleshooting Assistant - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 81
Improving Drive Performance and Reducing Errors - - - - - - - - - - - - - - - - - - - - - 81
Enabling Direct Memory Access to Enhance System Performance - - - - - - - - 81
Enabling DMA on HP IDE CD/DVD Drives and Windows 98/Me - - - - - 82
Enabling DMA on hard drives and Windows 98/Me - - - - - - - - - - - - - 82
Enabling DMA on HP IDE CD/DVD Drives and Windows 2000
Professional - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 82
Enabling DMA on hard drives and Windows 2000 Professional - - - - - 82
DMA will not stay enabled - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 83
Reasons why DMA will not stay enabled after restarting your computer 83
Making Audio CDs - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -86
HP RecordNow reported an error while copying an audio CD or you hear clicks
and pops when playing audio CDs - - - - - - - - - - - - - - - - - - - - - - - - - - - 86
Try using a different source drive - - - - - - - - - - - - - - - - - - - - - - - - - - 86
See also: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 86
Reading CDs - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -86
Software Errors - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 83
A computer CD-ROM drive cannot read a recorded disc - - - - - - - - - - - - - - 86
The disc is scratched, damaged, or dirty - - - - - - - - - - - - - - - - - - - - - - 86
Try reading the disc in an HP drive, if available - - - - - - - - - - - - - - - - - 86
Some CD-ROM drives read discs very slowly if Read Ahead capabilities are
enabled in Windows 95/98/Me. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 87
Turn off Read Ahead capabilities for the drive. - - - - - - - - - - - - - - - - - 87
If these suggestions do not solve the problem, try these possible solutions: 87
You used CD-R media - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 87
You used CD-RW media - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 87
If you're trying to read an 80-minute CD - - - - - - - - - - - - - - - - - - - - - - - - 87
A home, auto, or portable stereo CD player cannot play a recorded disc - - 87
Make sure this is an audio CD, not a data CD - - - - - - - - - - - - - - - - - - 87
Use the correct media - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 87
If an error occurs while recording - - - - - - - - - - - - - - - - - - - - - - - - - - 87
You hear clicks, pops, and skips - - - - - - - - - - - - - - - - - - - - - - - - - - - 88
See Also: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 88
HP RecordNow reported it was unable to read fast enough - - - - - - - - - - - - 83
HP RecordNow reported that there was a problem reading the disc
being copied - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 83
Clean the CD - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 83
Try using a different source drive - - - - - - - - - - - - - - - - - - - - - - - - - - 83
Try using your HP drive as both the source and destination drive - - - - 84
If you're trying to record to an 80-minute CD - - - - - - - - - - - - - - - - - 84
HP RecordNow reported a write error - - - - - - - - - - - - - - - - - - - - - - - - - - - 84
The CD-R or CD-RW disc may be scratched, damaged, or dirty - - - - - 84
HP RecordNow reported that your HP drive is in use - - - - - - - - - - - - - - - - 84
HP RecordNow reported that the source disc cannot be copied - - - - - - - - - 84
Installation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 84
Your HP drive is installed, but does not appear in Windows Explorer - - - - - 84
Your HP drive is installed and appears in Windows Explorer, but now other devices
such as CD-ROM or DVD-ROM drives do not appear in Windows
Explorer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 84
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hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
A computer DVD-ROM drive cannot read a recorded disc - - - - - - - - - - - - 88
Try reading the disc in an HP drive, if available - - - - - - - - - - - - - - - - 88
Some DVD-ROM drives read discs very slowly if Read Ahead capabilities are
enabled in Windows 95/98/Me - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 88
Use the correct media - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 88
See Also: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 88
Chapter 10 Warranty and Support
hp dvd-writer dvd100i Warranty Information - - - - - - - - - - - - - - - - - - - - - - - - - 94
DURATION OF LIMITED WARRANTY - - - - - - - - - - - - - - - - - - - - - - - - - - - 94
Product Service and Support - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 95
Support Parts List - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 95
High Speed CDs - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 88
A high speed CD-RW disc was used in a drive that does not support
Chapter 11 Release Notes
high speed - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 88
HP CD-WRITER, hp dvd-writer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 96
Windows NT 4.0 ATAPI Driver Issues - - - - - - - - - - - - - - - - - - - - - - - - - - - - 96
80-Minute CDs - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 88
A computer CD-ROM or HP drive cannot read an 80-minute CD - - - - - - - - 88
The CD is scratched, damaged, or dirty - - - - - - - - - - - - - - - - - - - - - - 88
Try reading the CD in a different drive - - - - - - - - - - - - - - - - - - - - - - 88
Use HP media - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 89
A home, auto, or portable stereo CD player cannot read an
HP RecordNow, Version 3.0 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 97
How to use this document - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 97
2. Delay After Cancel - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 97
3. Copying CDs - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 97
4. Mastering Limitations - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 97
5. Conflicts with Adaptec Easy CD Creator 4 - - - - - - - - - - - - - - - - - - - - - - 97
6. Enable DMA to Reduce Buffer Underruns - - - - - - - - - - - - - - - - - - - - - - 97
7. Media Compatibility - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 97
HP DLA, Version 2.5 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 98
1. Getting Started - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 98
2. System Requirements - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 98
3. Multiple Device Support - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 98
4. Upgrading HP DLA - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 98
5. Sharing a HP DLA Drive - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 98
6. Compressed Data - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 99
7. Incompatibility with Direct CD - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 99
8. Incompatibility with MS Backup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 99
9. Problems with High Speed CD-RW Media - - - - - - - - - - - - - - - - - - - - - - - 99
10. Problems formatting previously formatted DVD/CD-RW media. - - - - - - 99
80-minute CD - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 89
You cannot write to an 80-minute CD using your HP drive - - - - - - - - - - - - 89
HP supported drives - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 89
You are using an HP CD-R 80-minute CD - - - - - - - - - - - - - - - - - - - - 89
You are using a non-HP CD-R 80-minute CD - - - - - - - - - - - - - - - - - 89
Supported HP CD-Writer Drives for 80-Minute CDs - - - - - - - - - - - - - 89
Unable to Hear Music - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 90
You're unable to hear audio through the front headphone jack - - - - - - - - - 90
Windows 2000 Professional - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 90
Windows Me - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 90
Windows 98 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 90
Windows XP - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 90
DLA 2.5 Known Problems - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 91
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hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Option 1: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 99
Option 2: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 99
11. Problems reading CD-R media - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 99
12. Multiple drive incompatibilities - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 99
14. Two identical drives - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 99
15. Conflict with Nero software - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 99
16. Issue with USB and Firewire (1394) devices - - - - - - - - - - - - - - - - - - - - - 99
Chapter 12 Discontinued Products
Drives No Longer Sold - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 104
HP Simple Backup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 100
1. Multiple SCSI Device Setups - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 100
2. SCSI Controller - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 100
3. Delay After Media Format, Media Initialize, or Canceled Backup - - - - - 100
4. CD-R Overwrite - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 100
5. Disaster Recovery on FAT32 or DBCS Systems - - - - - - - - - - - - - - - - - - 100
6. DOS ASPI Drivers - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 101
8. Booting from CD - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 101
9. USB and Firewire (1394) Devices - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 101
10. Disaster Recovery Configuration - - - - - - - - - - - - - - - - - - - - - - - - - - - 101
11. Sparse Files - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 101
12. HP Simple Backup and Active Desktop Applications - - - - - - - - - - - - - - 101
13. File Permissions for Backups and Restores - - - - - - - - - - - - - - - - - - - - - 101
14. Restoring Data from CD-RW Media - - - - - - - - - - - - - - - - - - - - - - - - - - 101
15. Disaster Recovery for Windows 2000 - - - - - - - - - - - - - - - - - - - - - - - - 101
16. Performing Disaster Recovery for Windows NT 4.0 Without Disaster Recovery
Diskettes - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 102
17. Conflict With Microsoft System Restore - - - - - - - - - - - - - - - - - - - - - - 102
18. PCHealth Updates on Windows ME - - - - - - - - - - - - - - - - - - - - - - - - - 103
19. Device Issues With Windows Media Player 7.0 - - - - - - - - - - - - - - - - - - 103
20. Disaster Recovery on ATAPI Hard Disks Larger Than 8GB - - - - - - - - - 103
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hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01
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Figures
Figure 1 Bottom View of the hp dvd-writer dvd100i Drive - - - - - - - - - - - - - - - - 16
Figure 2 Side View of the hp dvd-writer dvd100i Drive- - - - - - - - - - - - - - - - - - 16
Figure 3 Bezel Layout - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 17
Figure 4 Back of Internal IDE Drive- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 19
Figure 5 DC Power Connector - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 19
Figure 6 Interface Connector - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 19
Figure 7 Drive Jumpers - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 20
Figure 8 Audio Connector Output Pins - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 21
Figure 9 Digital Audio Connector Output Pins - - - - - - - - - - - - - - - - - - - - - - - - 21
Figure 10 IDE Connectors - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 32
Figure 11 40-Pin IDE Connector - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 32
Figure 12 Align Pin 1 to the IDE Connector in the Computer - - - - - - - - - - - - - - 33
Figure 13 Align Pin 1 on the Drive - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 33
Figure 15 Printing the Install Recommendation - - - - - - - - - - - - - - - - - - - - - - 36
Figure 16 Unplug the Computer- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 37
Figure 17 A Free Drive Bay - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 37
Figure 18 Setting Jumpers on the Drive - - - - - - - - - - - - - - - - - - - - - - - - - - - - 38
Figure 19 Rails for Mounting the Drive - - - - - - - - - - - - - - - - - - - - - - - - - - - - 38
Figure 20 Audio Cable Connector on Drive Back - - - - - - - - - - - - - - - - - - - - - 39
Figure 21 Data Cable Connector on Drive Back - - - - - - - - - - - - - - - - - - - - - - 39
Figure 22 An hp dvd-writer Drive Sharing the Data Cable - - - - - - - - - - - - - - - 40
Figure 23 An hp dvd-writer Drive Not Sharing the Data Cable - - - - - - - - - - - - 40
Figure 24 Power Connector on Drive Back- - - - - - - - - - - - - - - - - - - - - - - - - - 41
Figure 25 Securing the Drive in the Bay- - - - - - - - - - - - - - - - - - - - - - - - - - - - 41
Figure 26 Connect the Computer to Power - - - - - - - - - - - - - - - - - - - - - - - - - 42
Figure 27 HP CD-Writer Desktop Icon - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 43
Figure 28 Bezel - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 45
Figure 29 hp dvd-writer Desktop Icon - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 47
Figure 30 hp cd-dvd Screen - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 47
Figure 31 HP DVD-Writer Desktop Icon - - - - - - - - - - - - - - - - - - - - - - - - - - - 54
Figure 32 hp cd-dvd Screen - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 54
Figure 33 HP RecordNow Welcome Screen - - - - - - - - - - - - - - - - - - - - - - - - - 55
Figure 34 HP DVD-Writer Desktop Icon- - - - - - - - - - - - - - - - - - - - - - - - - - - 68
Figure 35 hp cd-dvd Screen - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 68
Figure 36 HP DLA Welcome Screen - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 68
Figure 37 HP DVD-Writer Desktop Icon - - - - - - - - - - - - - - - - - - - - - - - - - - - 73
Figure 38 MyDVD Desktop Icon - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 73
Figure 39 hp cd-dvd Screen - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 73
Figure 40 MyDVD Wizard Screen - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 74
Figure 41 HP DVD-Writer Desktop Icon - - - - - - - - - - - - - - - - - - - - - - - - - - - 75
Figure 42 hp cd-dvd Screen - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 75
Figure 43 HP DVD-Writer Desktop Icon- - - - - - - - - - - - - - - - - - - - - - - - - - - 78
Figure 45 hp cd-dvd Screen - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 78
Figure 46 PowerDVD Screen - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 79
Figure 47 hp troubleshooting screen - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 81
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hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01
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Tables
Table 1 DVD-ROM/DVD-R/DVD-RW/DVD-RAM/DVD+RW
Table 28 Supported HP CD-Writer Drives for 80-minute CDs - - - - - - - - - - - - - 89
Table 29 HP CD-Writer Drives No Longer Sold - - - - - - - - - - - - - - - - - - - - - - 104
Read/Write Compatibility- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 12
Table 2 CD-R/CD-RW Read/Write Compatibility - - - - - - - - - - - - - - - - - - - - - - - 12
Table 3 Parts for C9619A (Internal) IDE hp dvd-writer dvd100i Drive - - - - - - - - - 13
Table 4 Current HP CD-Writer Products - - - - - - - - - - - - - - - - - - - - - - - - - - - - 14
Table 5 Current hp dvd-writer Products - - - - - - - - - - - - - - - - - - - - - - - - - - - - 14
Table 6 Dimensions and Weight of the hp dvd-writer dvd100i Drive - - - - - - - - - 17
Table 7 Box Size and Weight of hp dvd-writer dvd100i Drive - - - - - - - - - - - - - - - 17
Table 8 Disc Ejection States for the hp dvd-writer dvd100i Drive - - - - - - - - - - - - 17
Table 9 Emergency Ejection Specification - - - - - - - - - - - - - - - - - - - - - - - - - - - 18
Table 10 Auto Insertion Specification - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18
Table 11 LED Protocol - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 18
Table 12 ATA-2 Signals- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 20
Table 14 Connectors and Jumper Block - - - - - - - - - - - - - - - - - - - - - - - - - - - - 24
Table 16 Certification Programs - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 28
Table 17 Icon and Program Group Names - - - - - - - - - - - - - - - - - - - - - - - - - - 43
Table 18 Disc Ejection States for the hp dvd-writer dvd100i Drive - - - - - - - - - - 46
Table 19 Emergency Ejection Specification - - - - - - - - - - - - - - - - - - - - - - - - - - 46
Table 20 Auto Insertion Specification- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 46
Table 21 Core Software Applications Accessed from the hp cd-dvd screen - - - 52
Table 22 Location: C:\Program Files\HP MyCD <default > - - - - - - - - - - - - - - - 53
Table 23 Location: C:\Program Files\HP MyCD\Media - - - - - - - - - - - - - - - - - - 54
Table 24 Location: C:\Winnt\System32\ (NT & Win2k) —
C:\Windows\System\ (Win9x) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 54
Table 25 Location: C:\Winnt\System32\Drivers\(NT4 &Win2k) —
C:\Windows\System\Iosubsys\ (Win9x) - - - - - - - - - - - - - - - - - - - - - - 54
Table 26 HP MyCD Registry Keys - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 63
Table 27 Comparison of the different types of formatting- - - - - - - - - - - - - - -68-
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hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01
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Chapter 1 Product Information
This chapter describes the hp dvd-writer dvd100i internal drive and is organized as
follows:
Product History
CD Technology
Product History
p. 11
The first CD technology to be used with computers was CD-ROM, a read-only
technology. In the early 1990’s CD-R (CD-Recordable) drives became available to
consumers for storing data permanently on a disc that could be read by any
CD-ROM drive. Now Compact Disc ReWritable, or CD-RW, technology is available to
consumers. CD-RW lets users rewrite CDs up to 1,000 times. CD-RW lets users easily
store and erase data on CDs for playback on:
Disc Storage Capacity of HP Products
Product Positioning
p. 12
p. 13
p. 13
p. 13
Laser Safety
Parts Available for the hp dvd-writer Drive
Current Products
I
I
I
MultiRead-compatible CD-ROM drives
CD-R drives
CD-RW drives
DVD Technology
A DVD disc is the same size as a CD, but holds much more data.
A DVD disc holds 4.7 GB per layer, which equals 135
minutes of compressed video. .
The DVD logo is trademarked and owned by the DVD
Consortium.
What is MultiRead?
Hewlett-Packard Company played a principal role in the creation of MultiRead
technology that makes CD-RW media read-compatible with the spectrum of current
drives:
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CD-ROM (Compact Disc-Read Only Memory)
CD-R (CD-Recordable)
CD-RW (CD-ReWritable)
DVD-ROM (Digital Versatile Disc-Read Only
Memory)
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DVD+RW (Digital Versatile Disc-ReWritable)
The MultiRead logo on CD and DVD products indicates MultiRead compatibility.
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Product History
11
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
DVD Media Read/Write Compatibility
CD-R/CD-RW Media Read/Write Compatibility
The hp dvd-writer dvd100i drive can read DVD-ROM, DVD-R, and DVD+RW discs,
usually read DVD-RW discs, and write DVD+RW discs.
The hp dvd-writer dvd100i drive can read CD-ROM data discs, CD-R discs, and
CD-RW discs, and write CD-R and CD-RW discs.
Table 2 CD-R/CD-RW Read/Write Compatibility
CD-R Media can be
Read in:
X
X
X
X
X
X
X
X
X**
X
CD-R Media can be
Recorded by:
X
DVD-ROM Media can be X
Read in:
X
X
X
X
X
X
CD-RW Media can be
Read in:
X *
X *
DVD-R Media can be
Read in:
Usually X
X
X
CD-RW Media can be
DVD-R Media can be
Recorded by:
Often
Recorded by:
* Music CDs recorded on CD-RW media can only be played on audio equipment that
is MultiRead compatible. Music CDs recorded on CD-R media can be played in most
audio CD players.
DVD-RW Media can be Usually May
Read in:
X
X
May
Usually
DVD-RW Media can be
Recorded by:
** CD-R media can only be read in DVD players with dual optical pickups. Contact the
player manufacturer to verify compatibility.
DVD-RAM Media can be Rarely
Read in:
X
X
Disc Storage Capacity of HP Products
DVD-RAM Media can be
Recorded by:
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1 DVD-RW — Store up to 4.7 GB
1 CD-RW = 650 MB (530 MB formatted)
1 CD-R = 650 MB (up to 618 MB formatted)
DVD+RW Media can be Usually Usually Usually May
Read in:
X
X
DVD+RW Media can be
Recorded by:
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Disc Storage Capacity of HP Products
12
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Product Positioning
Parts Available for the hp dvd-writer Drive
The hp dvd-writer dvd100i drive is an internal IDE DVD+RW/CD-RW drive with the
following performances:
Table 3 Parts for C9619A (Internal) IDE hp dvd-writer dvd100i Drive
Product Service Part Number
Description
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C9619-69901
Exchange dvd 2.4x Re-Write, 8x Read; cd
12x10x32x Internal Drive Mechanism
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The hp dvd-writer dvd100i drive is intended for:
C4353-61100
8120-8740
Internal IDE Cable
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camcorder users who need to share, store, and view video
Audio Cable
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business professionals who need to share, store, backup, and transport large
multimedia and data files
C8008-60000
One DVD-RW High Speed Media
The hp dvd-writer dvd100i drive has the following applications that will be supported
by HP WW CCCs:
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HP Install
HP MyDVD
HP DLA
HP RecordNow
PowerDVD
HP Simple Backup
Laser Safety
This unit employs a laser. Do not remove the cover or attempt to service this device
when connected due to the possibility of eye damage.
CAUTION — Contains: Class 1 Laser Product
Use of controls or adjustments or performance of procedures other than
those specified herein may result in hazardous laser radiation exposure.
!
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Product Positioning
13
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Current Products
Table 4 Current HP CD-Writer Products
Product
Type
Model Number
Part Number
CD-Writer
9500i (internal, commercial)
9510i (internal, retail)
C4502A
C4503A
9600 Series CD-Writer
CD-Writer
9600si (internal, commercial)
9600se (external, commercial)
C4506A
C4507A
9700 Series CD-Writer
9700i (internal, commercial)
9710i (internal, retail)
C9627A
C9628A
9900 Series CD-Writer
cd4_e Series CD-Writer
9900i (internal)
C9629A
cd4re (external, retail)
cd4ce (external, commercial)
C9634A
C9635A
cd4me (external, mass merchant) C9643A
cd12_i Series CD-Writer
cd16_i Series CD-Writer
cd12ri (internal, retail)
cd12ci (internal, commercial)
cd12mi (internal, mass merchant) C9640A
C4503B
C4502B
cd16ri (internal, retail)
cd16ci (internal, commercial)
C9628B
C9627B
cd16mi (internal, mass merchant) C9641A
cd20_e Series CD-Writer
cd24_i Series CD-Writer
cd20re (external, retail)
cd20ce (external, commercial)
C9636A
C9637A
cd24ri (internal, retail)
cd24ci (internal, commercial)
Q2096A
Q2097A
Table 5 Current hp dvd-writer Products
Product
Type
Model Number
Part Number
dvd100i Series DVD-Writer
dvd100i
C9619A
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Current Products
14
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Chapter 2 Drive Specifications
This chapter describes the specifications for the hp dvd-writer dvd100i drive and is
organized as follows:
System Requirements
The hp dvd-writer dvd100i drive is an internal IDE DVD+RW/CD-RW drive with an
EIDE-(ATAPI), MMC compliant interface.
System Requirements
Physical Specifications
Reliability Specifications
Acoustic Emissions
p. 15
p. 15
p. 23
p. 23
p. 24
p. 25
p. 27
p. 28
p. 29
The hp dvd-writer dvd100i drive functions on a desktop PC that meets the following
minimum guidelines:
I
Windows 98, Windows 2000 Professional, and Windows Me (Windows NT 4.0
Workstation with SP5 for data storage applications only) (Future – Windows XP
Personal and Professional)
Electrical Specifications
Performance Specifications
Environmental Specifications
Product Safety Specifications
References
I
Data applications:
G Pentium II 450Mhz or equivalent processor
G 64 MB RAM
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DVD video disc creation applications:
G Pentium III 800Mhz or equivalent processor
G 128 MB RAM
G video capture capability
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hard disk space available
G 150 MB for included software installation
G 5 GB for DVD disc creation
An IDE controller with available connector
NOTE: Windows NT 4.0 Server, Windows 2000 Server/Advanced Server, and all
versions of Windows CE are not supported.
Physical Specifications
Mounting
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The hp dvd-writer dvd100i drive is mountable in either horizontal or vertical
configurations.
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Mounting screws = M3x10mm
The mounting screws should not extend into the drive more than 6mm.
See Figure 1 and Figure 2 page 16 for the positions of the mounting screws.
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System Requirements
15
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Dimensions are
in millimeters
Dimensions are
in millimeters
Figure 1 Bottom View of the hp dvd-writer dvd100i Drive
Figure 2 Side View of the hp dvd-writer dvd100i Drive
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Physical Specifications
16
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Size of the hp dvd-writer dvd100i Drive
Bezel Front Door
The hp dvd-writer dvd100i drive is an internal IDE DVD+RW/CD-RW half height drive
that is installed in an empty drive bay.
Form Factor
Depth
5-1/4”
196.5 mm (7.74 in.) 0.5mm
148 mm (5.83 in.) 0.5mm
42.3 mm (1.66 in.) 0.5mm
0.9 kg (2 lb)
Width
Height
Emergency
Eject Hole
Status
LED
Load/Eject
Button
Audio
Volume
Jack
Weight (net)
Control
Box Size and Weight for hp dvd-writer dvd100i Drive
Figure 3 Bezel Layout
Table 7 Box Size and Weight of hp dvd-writer dvd100i Drive
Disc Loading Mechanism
US and Asia
Europe
The hp dvd-writer dvd100i drive has a tray mechanism. The tray incorporates a dust
seal so that dust does not enter from the front bezel.
Depth
Width
291 mm (11.5 in.)
159 mm (6.3 in.)
228 mm (9 in.)
2.2 kg (4.84 lb)
278 mm (11 in.)
150 mm (5.9 in.)
213 mm (8.4 in.)
2.2 kg (4.84 lb)
Disc Ejection Mechanism
Height
Weight
Table 8 Disc Ejection States for the hp dvd-writer dvd100i Drive
Tray Position
Action
Response
Tray is closed and drive is Depress Load/Eject button Tray will open if not in
in READY state
locked state.
Tray is closing or tray is
closed and drive has not
yet come READY
Depress Load/Eject button Tray will open.
Tray
is
open
or
openingDepress
Load/Eject
button Tray
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Physical Specifications
17
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Manual Ejection
LEDs
The drive has a manual ejection button on the front bezel. When pressed, it activates
the electrical signal to open and close the tray. The manual ejection facility functions
upon power-up, but it can be disabled by the host computer through the Prevent/
The drive has one LED visible on the front bezel. The use of the LED is described in
Table 11 LED Protocol.
Table 11 LED Protocol
Drive State
LED
Emergency Ejection
No disc inserted
OFF
The tray is ejectable by pushing a pin or standard size paper clip into the emergency
eject pinhole on the front bezel (see Figure 3). The emergency ejection mechanism
functions even without power to the drive and with the prevent bit set.
Disc is loading or being ejected
Disc in, drive in standby mode
Disc not readable
Decoder Fail
Solid Orange
Blinks Orange
Blinks Orange
Blinks Orange
Blinks Orange
Table 9 Emergency Ejection Specification
Maximum force
3.5 Kgf
40 mm
1.2 mm
EEPROM Fail
Stroke of pin insertion
Recommended diameter of pin
DRAM Fail
Auto Insertion
The tray automatically closes when it is pushed.
Table 10 Auto Insertion Specification
Maximum force
Stroke
5.5 Kgf
3 mm
The drive is designed to respond within 1 second.
Ejecting Position
The tray is ejected approximately 64.5 mm from the front of the front bezel to the
center of the disc.
Tray Locking Mechanism
There is a locking mechanism on the tray such that when power is off and the tray is
closed, the tray will be locked in a closed position. This locking mechanism has a
manual override.
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Physical Specifications
18
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Signal Connector
Connector and Jumpers on hp dvd-writer dvd100i Drive
The signal connection on the hp dvd-writer dvd100i drive is a 40-pin header
connector with a key slotted shroud. Additionally pin 20 has been removed from the
connector for keying as shown in Figure 6.
Back of Drive
DIGITAL ANALOG
AUDIO
OUT
AUDIO
OUT
SLAVE
IDE
DC INPUT
5V GND
PIN #1
12V
CONNECTOR
MASTER
D G
R GND L
ꢀ
ꢂꢅ
ꢁ
ꢃꢄ
Missing Pin 20 (key pin)
Figure 4 Back of Internal IDE Drive
Figure 6 Interface Connector
Power Connector
The cable is a 40 conductor (stranded 28 AWG) flat ribbon cable with female header
type connectors. The maximum cable length is 18 inches. The female header type
connectors that connect to the drive has a plastic extrusion on the side of the
connector by pins 19 and 21. This allows the cable to correctly mate with the key
slotted shroud connector on the drive.
The hp dvd-writer dvd100i drive is an internal drive. The drive shares power from the
PC power supply. The drive has an industry standard 4-pin Amphenol or compatible
male power connector, capable of housing 18 AWG wires for each connector pin.
ꢃ
ꢂ
ꢁ
ꢀ
Pin DC Volts
Table 12 on page 20 gives a list of the signals and connector pinout required for an
ATA-2 interface. The signals listed in Table 12 are shown as single-ended contact
assignments and not differential.
+12 V
GND
GND
+5 V
1
2
3
4
Figure 5 DC Power Connector
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Physical Specifications
19
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Table 12 ATA-2 Signals
Pin # Signal Signal
Master/Slave and Cable Select
Drive selection is made with jumpers on the Master, Slave, or Cable Select (CSEL)
jumper block at the back end of the drive. The drive can be configured as Master,
Slave, or Cable Select. The selection process in ANSI specification X3T10/0948D ATA-
2 Revision 4c is used.
Pin #
2
1
-RESET
DD7
Ground
3
4
5
DD6
DD9
6
CSEL
MASTER
SLAVE
7
DD5
DD10
DD11
8
9
DD4
10
12
11
DD3
DD12
13
15
17
19
21
23
25
27
29
31
33
35
37
39
DD2
DD13
14
16
18
20
22
24
26
DD1
DD14
DD0
DD15
Ground
DMARQ
-DIOW
-DIOR
IORDY
keypin
Ground
Ground
Ground
JUMPER
Figure 7 Drive Jumpers
Table 13 Drive Master/Slave/CSEL Jumpers
Jumper Setting Meaning
SPSYNC/CSEL 28
M
Master - Drive is set to Master
Slave - Drive is set to Slave
-DMACK Ground
30
32
34
36
38
40
S
INTRQ
DA1
-IOCS16
-PDIAG
DA2
CS
None
Cable Select - Cable and drive position determines setting
Not Allowed
DA0
-CS0
-DASP
-CS1
Ground
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Physical Specifications
20
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Analog Audio Output Connectors
Media
Rear Audio Output
Read Media Compatibility
The drive can read the following discs:
The analog audio output connector is a 4-pin male latching housed keyed
connector.
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DVD+RW
DVD-ROM
DVD-Video
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Molex 70543, 70545, 70553, 70555 or equivalent
Mating with Molex 70066G, 70400G, 70430G, or equivalent
CD-Digital Audio (Red Book) and CD Extra
CD-ROM (Mode 1 – Yellow Book)
CD-ROM XA & CD-I (Mode 2/Form 1 – Green Book)
CD-ROM XA & CD-I (Mode 2/Form 2 – Green Book)
CD-Bridge & Photo-CD (single and multi-session)
CD – Video.
Pin
Audio Signal
R Signal
GND
GND
1
2
3
4
1
2
3
4
L signal
Write Media Compatibility
Recordable media compatible with the drive are:
Figure 8 Audio Connector Output Pins
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CD-R
CD-RW
DVD+RW
Front Audio Output
The front audio output is an industry standard stereo mini type.
Digital Audio Output Connectors
Write Methods
Rear Digital Audio Output
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Create:
The digital audio output connector is a 2-pin male latching housed keyed connector.
G Track at once
G Disc at once
G Incremental packet writing (variable and fixed packets per Orange Book part II)
Pin
Audio Signal
I
Copy:
G Session at Once
G Multisession
D Signal
GND
1
2
1
2
Figure 9 Digital Audio Connector Output Pins
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Physical Specifications
21
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Logical Recording Format
Methods used to record data:
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UDF
ISO 9660
CD-DA
Audio
The following audio features are supported:
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CD:
G WAV
G MP3
DVD:
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G WAV
G MPEG-1
G Layer 2
RIP Speed
The time it takes to transfer and store audio files from a music CD to MP3 files on
your hard drive is:
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Extract a 4 minute audio track in less then 30 seconds, 8X minimum
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Physical Specifications
22
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Reliability Specifications
Acoustic Emissions
Overall, the HP CD-Writer and hp dvd-writer drives meet an estimated annualized
drive failure rate of less than 1% per year as measured at product release.
Acoustic Power Emissions
The level of sound power per ISO 9296, expressed in bels, is 7.0 B maximum.
Errors
Acoustic Pressure Emissions
The level of sound pressure per ISO 9614-1, expressed in decibels, is 70 dB(A)
maximum.
Error Rate
The error rates are as follows:
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Audio, Data Mode 2, and Mode 2 Form 2: Less than 1 uncorrectable frame in 109
bits read. [ECC Off].
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Data Mode 1 and Mode 2 Form 1: Less than 1 uncorrectable frame in 1012 bits read.
[ECC On].
Corrected Error Rate
The corrected error rates are as follows:
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Audio, Data Mode 2, and Mode 2 Form 2: Less than 1 uncorrectable frame in 109
bits read.
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Data Mode 1 and Mode 2 Form 1: Less than 1 uncorrected frame in 1012 bits read.
Influence on Media Life
Reading
Reading with HP CD-Writer and hp dvd-writer drives does not degrade the media life.
Writing
HP CD-Writer and hp dvd-writer drives are capable of at least 1,000 overwrites/track
on qualified HP CD-RW media.
Mean Time Between Failures (MTBF)
The MTBF for the hp dvd-writer drive is 100,000 power-on hours minimum.
Preventive Maintenance
The end user of the product does not need to perform any maintenance on the
HP CD-Writer or hp dvd-writer drives.
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Reliability Specifications
23
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Electrical Specifications
Power
Table 14 Connectors and Jumper Block
Connector
Description
DC Power Inlet
Audio Output
4 pin Amphenol
4 pin per MPC-2 spec. (rear of drive)
1V typical RMS output voltage
3.5 mm Headphone Jack (front of drive)
0 to 3.5V RMS output voltage
Signal Connector
Rear Jumper Block
40 pin ATA-2 dual row header, shrouded & keyed
ATAPI ID selection (Master, Slave, CSEL)
Power Management
The drive is Energy Star compliant.
Power Input
The internal PC power supply for the drive is:
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5 VDC with +/-5% tolerance, +12 VDC with +/-10% tolerance
Power Consumption
The amount of power used by this drive is 25 Watts, maximum.
Front Audio Output
The front audio output is an industry-standard stereo mini type.
Ground Tab
The ground tab is an AMP FASTON terminal 61761-2 or its equivalent.
Tray Locking Mechanism
There is a locking mechanism on the tray such that when power is off and the tray is
closed, the tray will be locked in a closed position. This locking mechanism has a
manual override.
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Electrical Specifications
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Disc Finalization Time (2x)
The expected maximum disc finalization time (closing a write session) is (expressed in
minutes):
Performance Specifications
The hp dvd-writer dvd100i drive:
I
is able to write CD-R, CD-RW, and High Speed CD-RW discs
can perform as a standard CD-ROM drive
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CD: 2 minutes typical at 2X
DVD: not applicable
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Buffer
Hours of Video Recording
Hours of video recording at Mbits per second:
The amount of data buffered between source and storage medium, is 2MB minimum.
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1 hour @ 9.8 Mbits/sec
2 hours @ 5.8 Mbits/sec
3 hours @ 3.3 Mbits/sec
The hp dvd-writer dvd100i drive has buffer underrun prevention.
Performance of the Drive
NOTE: Bits rates include video and audio
The hp dvd-writer drive has write/read performances shown in Table 15.
Video Formats
Table 15 Write and Read Speeds of the hp dvd-writer dvd100i Drive
Formats supported by DVD authoring software:
Write (CD-R)
12x
10x
2.4x
20x
32x
8x
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MPEG-1
MPEG-2
AVI
Write (CD-RW)
Write (DVD+RW)
Read (CD-RW)
QuickTime
Video Standards
Supported video playback & record standards:
Read (CD-R/CD-ROM)
Read (DVD+RW)
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PAL
The hp dvd-writer drive plays audio discs at up to 8x.
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NTSC
Seek Time
Video Capture Cards
Refer for the following web site:
www.hp.com/support/dvd-capture
The time necessary to find data on medium is (expressed in milliseconds):
I
Average full-stroke access time of 250 ms (CD-ROM)
An average random access time of 125 ms (CD-ROM)
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Search Speed
Initialization Time (2x)
The amount of time necessary for the disk to initialize is (expressed in seconds):
Average time required to locate a specific file on a specific piece of media, expressed
in milliseconds:
I
Average full-stroke access time of 250 ms (CD-ROM, DVD-ROM)
An average random access time of 125 ms (CD-ROM, DVD-ROM)
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Initialization at 2x (From power off, disc in drive, spin up time, read and calibrate
disc): <20 seconds.
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Performance Specifications
25
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Backup Rate Native
Burst Transfer Rate
Rate at which data can be backed up without data compression, expressed in units per
hour.
Rate at which data can be transferred for short bursts of time, expressed in bytes per
second.
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CD: 1.08GB/hr:
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33 MB/s
G 2x, 2.16GB/hr
G 4x, 4.32GB/hr
G 8x, 5.40GB/hr
G 10x, 6.48GB/hr - 12x
DVD+RW:
Transfer Rates
Rate at which data is normally transferred, expressed in units per second.
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Write:
G CD-R = 2X,4X,8X,12X
G CD-RW = 2X,4X,10X
G DVD+RW = 2.4X
Read:
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G 9.6GB/hr - 2.4x
Backup Rate Compressed
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Rate at which data can be backed up with data compression, expressed in units per
hour.
G CD-R = 2X,4X,8X,10X,14X~32X(CAV)
G CD-RW = 2X,4X,8X~20X(CAV)
G DVD+RW = 8X
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CD:
G Up to 2.16GB/hr - 2x
G 4.32GB/hr - 4x
G 8.64GB/hr - 8x
G 10.80GB/hr - 10x,
G 12.96GB/hr - 12x
DVD+RW:
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1X CD = Audio: 175 KB/sec, Data Mode 2, Form 2: 171.1 KB/sec, Data (Mode 1 or
Mode 2, Form 1): 150 KB/sec.
1X DVD = 1353KB/sec
I
G 19GB/hr - 2.4x
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hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01
Performance Specifications
26
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Vibration
Environmental Specifications
Operating Vibration
Temperature
I
Operating:
The hp dvd-writer dvd100i drive is an internal drive. The drive shares power from the
male power connector, capable of housing 18 AWG wires for each connector pin.
G 0.035mm p-p 10-45 Hz
G 0.025mm p-p 45-65 Hz
G 1.0G 10-150 Hz
The design minimizes dust and particle deposits on CD-RW discs, since these deposits
can negatively impact write quality.
I
Non-operating: 1.0G, power off, without disc
Non-Operating Temperature
Shock
The amount of shock that a product can withstand:
Storage:
• -20 to +60°C
• -4 to +140 °F
.
Operating:
operating: 2.0G, 3 ms half sine
non-operating: 50G, 11 ms half sine, power off, without disc
Transportation: • -20 to +60 °C
• -4 to +140 °F
Non-operating:
Operating Temperature
Operating:
• +5 to +40 °C
• +41 to +104 °F
Humidity
Non-Operating Humidity
Storage Non-Operating Range:
• 5 to 95% RH non-condensing
• 10 - 90% RH non-condensing
Operating Humidity
Operating: a
a. Humidity specification is limited by the data disc.
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Environmental Specifications
27
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Product Safety Specifications
Table 16 Certification Programs
EMC
EN 55024
EN 61000-3-2:1995 plus
amendments
EN 61000-3-3:1995 plus
amendments
Country Type
Agency
Country Standard
USA
Laboratories Inc
UL
UL 1950 Amd 4
Australia EMC
& New
Zealand
EN 61000-3-2 Class D
(Harmonics)
Laser
Center for Devices and CDRH
Radiological Health
Radiation Control
Standards 21 CFR 1010
and 1020-l 0.50
EMC
C-Tick
AS/NZS 3548
AS/NZS 4252.1
EMC
Federal
FCC
CFR 47 Part 15 Class B
Communications
Commission
Canada Safety Canadian Standards CSA
Association UL
CSA C22.2 No.950-M89
or CUL
IECS-003 Class B
Europe Safety Low Voltage Directive CE
Safety TÜV Product Service TUV
Laser
73/23/EEC (amended by
Directive 93/68/EC)
IEC 60950 plus
amendments
EN60825 plus
amendment(s)
EMC
EMC
EMC Directive
CE
EMCD 89/336/EEC plus
amendment
National Voluntary
Accreditation Program
OR American
NVLAP
A2LA
EN 55022 (CISPR 22)
Class B (Radiated
Emissions)
Association of Lab
Accreditation
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Product Safety Specifications
28
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
References
CD-ROM XA
Compact Disc Read Only Memory eXtended
Architecture, specified in the System Description CD-
ROM XA, N.V. Philips and Sony Corp.
The following references contain the standards to which the hp dvd-writer dvd100i
drive is designed.
CD-R
Compact Disc Recordable System Description,
specified in Recordable Compact Disc Systems Part-II
(“Orange Book Part II”), N.V. Philips and Sony Corp.,
Revision 3.1. Also reference Revision 2.0.
ANSI X3T13/1153D
Information Technology - AT Attachment-4 with
Packet Interface Extension (ATA/ATAPI-4), Revision 8
or higher
ANSI X3T13/2008D
ANSI X3T10/995D
Information Technology - AT Attachment-3 Interface
(ATA-3), Revision 7b [ANSI X3.298 - 1996]
CD-RW
ECMA-167
Compact Disc ReWritable System Description,
specified in the Recordable Compact Disc Systems
Part-III (“Orange Book Part III”), N.V. Philips and Sony
Corp., Revision 2.0. Also reference Revision 1.0.
SCSI Primary Commands (SPC), Revision 11.0. [ANSI
X3.301 - 199x]
Volume and File Structure for Write-Once and
ReWritable Media using Non-Sequential Recording
for Information Interchange, Revision 3. (see also ISO/
IEC 13346:1997)
ANSI X3T10/996D
ANSI X3T10/1048D
SCSI Block Commands (SBC), Revision 8c.
SCSI Multimedia Commands (MMC), Revision 10.a or
higher.
CD-DA
Compact Disc Digital Audio, specified in the System
Description Compact Disc Digital Audio (“Red Book”),
N.V. Philips and Sony Corp. Also see Compact Disc
Digital Audio System [IEC 908:1987].
Enhanced Music CD
Enhanced Music Compact Disc, specified in the
Enhanced Music CD Specification (“Blue Book”), N.V.
Philips, Sony Corp., and Microsoft Corp.
HP Corporate Standard
Hewlett-Packard Corporate Environmental Test
Manual. The HP Corporate Environmental Test Manual
also includes information about Electrical (Shock)
and mechanical (shock and vibration) testing.
CD-i
Compact Disc Interactive, specified in the CD-i Full
Functional Specification (“Green Book”), N.V. Philips
and Sony Corp.
CD-i Bridge
CD-ROM
Compact Disc Interactive Bridge, specified in the CD-i
Bridge Specification, N.V. Philips and Sony Corp.
ISO 9660:1988
Multisession CD
OSTA MultiRead
Information Processing - Volume and File Structure of
CD-ROM for Information Interchange.
Compact Disc Read Only Memory, specified in the
System Description Compact Disc Read Only
Memory (“Yellow Book”), N.V. Philips and Sony Corp.
Also see Information technology - Data Interchange
on read-only 120mm optical data disks [ISO/IEC
10149:1993].
Multisession for CD-ROM and Finalized CD-R discs,
Revision 1.0
OSTA MultiRead Specifications for CD-ROM, CD-R,
CD-R/RW, and DVD-ROM Devices, Revision 1.0 or
higher.
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References
29
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Discussion of References
OSTA UDF OSTA
Universal Disk Format, including support for CD-
ROM, CD-R, CD-R/RW and DVD-ROM devices,
Revision 1.5 or higher. OSTA UDF is also called UDF.
Several of the references listed in the preceding section are still in the process of
being revised. This section provides help in understanding how the references should
be followed.
PC 2000
Photo CD
PC 2000 System Design Guide, Intel Corp. and
Microsoft Corp., Version 1.00 or higher
The underlying specifications for CD-R/RW devices are presented in the
specifications from N.V. Philips and Sony Corporation. These specifications are
followed in order to obtain the right to use the “Compact Disc Recordable/
ReWritable” logo. These specifications include CD-DA, CD-ROM, CD-ROM XA, CD-i,
CD-i Bridge, Multisession CD, CD-R, CD-RW, Enhanced Music CD, and Photo CD.
Photo Compact Disc, specified in the System
Description Photo CD, N.V. Philips and Eastman
Kodak Company.
SFF 8020i
SFF 8080
ATA Packet Interface for CD-ROMs, Revision 2.6 or
higher. [ATAPI CD-ROM 2.6]
The drive conforms to the OSTA MultiRead specification and is certified as a
MultiRead device.
ATA Packet Interface for CD-R/RW Devices, Revision
1.2. [ATAPI CD-R/RW 1.2]
The drive will be used to support OSTA UDF file systems, and therefore implements
functionality to allow efficient UDF operation using commercial software.
SFF-8090v3
Command Specification for DVD Computer
Peripherals, Revision 1.0 or higher. Note: This
document is also known as Mt. Fuji-3: 1999.
ATA-2 is used as the base reference for the drive’s ATA interface. However, details from
the ATA-3 and ATA/ATAPI-4 references are incorporated to allow operation with the
higher level command set.
Video CD
Video Compact Disc, specified in the Video CD
Specification (“White Book”), N.V. Philips, Sony Corp.,
JVC, and Matsushita.
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References
30
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Chapter 3 Interfaces
A brief description of how EIDE-(ATAPI) allows communication between a host
computer and a hp dvd-writer dvd100i drive is provided in this chapter.
ATA/ATAPI
Prior to the introduction of CD-ROM drives, the standard interface used inside
personal computers was the AT Attachment (ATA) interface (also referred to as the
IDE interface), which was used to communicate with hard disk drives. The ATA
standard allows two devices to exist on the same bus, with the primary device being
named Device 0 or the Master, and the secondary device being named Device 1 or
the Slave. The ATA standard defines both the low level hardware requirements such
as required device registers, electrical signal specifications, cabling and connector
specifications, and the higher level ATA command set which provides a mechanism
for a computer to communicate with a device.
This chapter is organized as follows:
ATA/ATAPI
p. 31
p. 31
IDE Connectors
When CD-ROM drives were introduced, new requirements were set which could not
be met with the existing ATA command set. Therefore an extension of the ATA
protocol was created. This new protocol was named ATA Packet Interface (ATAPI). The
ATAPI command set was based on the existing SCSI command set, and by design
allows ATAPI and ATA devices to coexist on an ATA bus. Due to wide availability and
low cost, the ATAPI interface has become the standard for CD-ROM drives used in
PCs. However, since the newer MMC specification includes the majority of the packet
commands which are in the ATAPI specification, the MMC specification is used as the
primary reference for most commands, and the ATAPI specification is used as the
primary reference for lower level communication protocol details. The hp dvd-writer
and is designed using the ATA-2 version of the ATA specification, and the ATAPI 2.6
version of the ATAPI specification.
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ATA/ATAPI
31
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
You will see a variety of connectors inside your computer that look similar to the
40-pin connector, but have more or fewer pins. Find the connectors that are the
correct size to fit the cable that came in the box with your drive.
IDE Connectors
When you place Software Disc 1 in your CD-ROM and click Install hp dvd-writer the
software analyzes your computer and makes a recommendation about connecting
connected to the primary or secondary controller in your computer.
NOTE: If the Install Recommendation states that your hp dvd-writer drive will
share the data cable with another device (such as a CD-ROM drive), follow
the cable already attached to the other device down to the circuit board in
order to locate the IDE controller that you need. If you find an extra
connector along that cable, simply attach that connector to the
hp dvd-writer drive.
Locate the recommended 40-pin IDE controller’s connector (primary or secondary)
on your computer’s motherboard.
The IDE connectors are on the motherboard, which is the largest circuit board in your
computer, taking up most of the bottom of a desktop computer or the side of a tower
computer.
Figure 11 40-Pin IDE Connector
The IDE connectors may be hidden by some of the computer’s cables or may be
behind a drive.
IDE connectors are usually found in pairs and may look like any of the following:
Many computers have an IDE hard drive or CD-ROM that connects to the
motherboard through an IDE controller. The data cables on these drives have the
same width as the data cable included with your hp dvd-writer. If your computer has
an IDE hard drive or CD-ROM drive, you can follow the data cable from the back of
one of those drives to find the IDE controller.
Computer manufacturers use a wide variety of labels for IDE connectors. Look on
your computer’s circuit boards for printing identifying the primary and secondary
connectors, such as:
- PRI and SEC
Figure 10 IDE Connectors
- IDE-0 and IDE-1
- IDE-1 and IDE-2
- HD and CD-ROM (most common devices to be attached)
- PCI-IDE and ISA-IDE
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IDE Connectors
32
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Look for a label identifying PIN-1 next to the IDE connector. The data cable’s colored
edge is aligned with PIN-1 of the IDE connector. This illustration shows a specific
computer. Yours may look different. PIN-1 could be on either side of the IDE
connector. (See Figure 12.)
colored stripe
on the data cable
Figure 13 Align Pin 1 on the Drive
colored stripe
on the data cable
Figure 12 Align Pin 1 to the IDE Connector in the Computer
The cable’s colored edge is aligned with PIN-1 on the hp dvd-writer drive. (Figure 13.)
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IDE Connectors
33
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Chapter 4 Installation and Configuration
This chapter describes the installation of an hp dvd-writer dvd100i drive and is
organized as follows:
PC Desktop Minimum System Requirements
The hp dvd-writer dvd100i drive is an internal IDE DVD+RW/CD-RW drive with an
EIDE-(ATAPI), MMC compliant interface.
PC Desktop Minimum System Requirements
What’s in the Box
p. 34
p. 35
p. 35
p. 42
p. 43
p. 43
p. 44
p. 44
The hp dvd-writer dvd100i drive functions on a desktop PC that meets the following
minimum guidelines:
Installing the hp dvd-writer dvd100i Drive
Installing the Software
I
Windows 98, Windows 2000 Professional, and Windows Me (Windows NT 4.0
Workstation with SP5 for data storage applications only) (Future – Windows XP
Personal and Professional)
Identifying the hp dvd-writer Drive
Desktop Icon
I
Data applications:
G Pentium II 450Mhz or equivalent processor
G 64 MB RAM
Start Menu Program Group Names
Additional Reference Information
Uninstalling Software
I
DVD video disc creation applications:
G Pentium III 800Mhz or equivalent processor
G 128 MB RAM
G video capture capability
NOTE: HP MyDVD does not run on Windows NT.
I
hard disk space available
G 150 MB for included software installation
G 5 GB for DVD disc creation
I
An IDE controller with available connector
NOTE: Windows NT 4.0 Server, Windows 2000 Server/Advanced Server, and all
versions of Windows CE are not supported.
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PC Desktop Minimum System Requirements
34
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
What’s in the Box
Installing the hp dvd-writer dvd100i Drive
Your hp dvd-writer dvd100i package contains:
The following information is similar to the QuickStart sheet provided with the
hp dvd-writer dvd100i drive.
I
I
I
hp dvd-writer dvd100i drive
Documentation
Inserting Disc 1
1. Turn on your printer and the computer, and start Windows.
G Quick Start Placemat
G Install Guide
2. Insert the CD labeled Software Disc 1 into your CD-ROM drive.
The hp dvd-writer Installation Splash screen appears briefly, then the
Installation menu appears (see Figure 14).
G Support Guide
G Integrated Install
G Electronic User’s Guide
G Minimum Legal Requirements
audio cable
NOTE: If Auto Insert Notification is turned on for your CD-ROM drive, the first
screen will appear automatically. If Auto Insert Notification is not turned
on, click the Start button on the task bar, click Run, type D:\SETUP (where
D: is your CD-ROM’s drive letter), then click OK.
I
I
I
I
IDE cable
screws
Software Disc #1 with:
G HP Installation Software
G HP MyDVD
G HP DLA
G HP RecordNow
G HP Simple Backup
G PowerDVD
Figure 14 hp dvd-writer Installation Menu Screen
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What’s in the Box
35
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Viewing the Install Video
Printing the Install Recommendation
I
Click Watch Installation Video on the Installation menu to watch a short video
of the installation process.
1. When the Install Recommendation screen appears, click Print.
1. Click Start Installation on the Installation menu.
2. Follow the instructions on the Welcome screen, then click Next.
3. Follow the instructions on the Software License Agreement screen, then click
Yes.
Accepting the Attachment Recommendation
1. Follow the instructions on the hp dvd-writer Connection Information screen,
then click Next.
2. Follow the instructions on the Replace CD-ROM screen, then click Next.
Figure 15 Printing the Install Recommendation
The HP Drive Install Recommendation printout will include a recommendation for:
Jumper setting?
[ ] Master [ ] Slave
Which IDE controller?
[ ] Primary [ ] Secondary
Sharing controller & cable? If so, with: _________
Data cable instructions?
[ ] 1 device [ ] 2 devices
2. If no printer is available, copy the recommendation from the Install
Recommendation screen.
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Installing the hp dvd-writer dvd100i Drive
36
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
5. Locate a free, half-height drive bay in the computer and remove its cover plate.
Half-height drive bays are about 6” wide and 1.75” tall (15 cm x 4.5 cm).
6. If you will be replacing an existing CD-ROM drive, remove that drive.
Installing the Hardware
1. When the Shutdown for Hardware Installation screen appears, click Shutdown
to shut down Windows.
Lay aside any cables that you unplug from the CD-ROM; you will later plug them
into the hp dvd-writer drive.
one.
Figure 16 Unplug the Computer
4. Remove the cover from your computer.
CAUTION: Touch something metallic (an unpainted part of the
computer’s case or a file cabinet) to discharge static electricity before
touching anything inside your computer.
!
I
Static electricity can damage your computer’s internal parts.
Figure 17 A Free Drive Bay
7. Keep any mounting hardware, as it may be needed later for securing the drive in
the drive bay.
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Installing the hp dvd-writer dvd100i Drive
37
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
8. Look at the Install Recommendation printout to see whether the jumper should
9
.
If your computer uses rails, attach the rails that came with the computer to the
be set to the Master or Slave position, then set the jumper on the back of the
hp dvd-writer drive to the recommended position.
sides of the hp dvd-writer dvd100i drive (see Figure 19).
Some computers use rails instead of screws to hold the drive in place.
NOTE: Jumpers are small caps that fit over pairs of pins on the back of the
nose pliers.
NOTE: You can tell if your computer uses rails by looking at the other drives
installed in your computer.
Figure 19 Rails for Mounting the Drive
10. Slide the hp dvd-writer drive partially into the bay.
Figure 18 Setting Jumpers on the Drive
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Installing the hp dvd-writer dvd100i Drive
38
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
1
2
.
Look at the Install Recommendation printout to see whether or not the
hp dvd-writer drive will be sharing the data cable with another device.
audio cable to the back of the hp dvd-writer drive (see Figure 20) and the other
end to an audio connector on your sound card or motherboard.
13. Connect the data cable to the hp dvd-writer (see Figure 21, Figure 22, and Figure
23).
NOTE: If you do not have a sound card, you can still hear sound through
your hp dvd-writer drive.
Audio Connector
Figure 20 Audio Cable Connector on Drive Back
Figure 21 Data Cable Connector on Drive Back
NOTE: Most IDE data cables are keyed to fit only one way. When connected
correctly, the colored stripe on the cable lines up with Pin 1 on the back of
the drive.
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Installing the hp dvd-writer dvd100i Drive
39
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⇐
Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
a. For an hp dvd-writer drive sharing the data cable with another device, follow
b. For an hp dvd-writer drive that is the only device on the data cable, locate the
IDE connector on the motherboard and use the data cable included in the
box to connect the hp dvd-writer drive to the IDE connector (see Figure 23).
the cable already attached to the other device. If you find an extra connector
along that cable, simply attach that connector to the hp dvd-writer drive (see
Figure 22).
Figure 23 An hp dvd-writer Drive Not Sharing the Data Cable
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Installing the hp dvd-writer dvd100i Drive
40
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
14. Locate an available power cable connector in the computer.
1
6
.
Slide the HP drive completely into the drive bay.
Power cable connectors usually have yellow, red, and black wires. If you do not
have an available connector, you need to purchase a Y power connector from
your computer dealer.
17. Secure the HP drive into the drive bay with the screws (or rails, if your computer
uses rails). (See Figure 25.)
way. (See Figure 24.)
NOTE: Improper connection of the power cable will damage the drive.
Figure 25 Securing the Drive in the Bay
Figure 24 Power Connector on Drive Back
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Installing the hp dvd-writer dvd100i Drive
41
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Restarting the Computer
1. Replace the case on the computer.
Installing the Software
1. Follow the instructions on the screens to install the HP software applications.
2. Connect the computer and all attached devices to power.
The following applications are installed using an HP-developed custom installation
program on Software Disc 1:
I
I
I
I
I
HP MyDVD (described on page 72)
PowerDVD (described on page 78)
HP RecordNow 3.0 (described on page 53)
HP DLA 2.5 (described on page 65)
HP Simple Backup (described on page 75)
NOTE: No hardware drivers need to be installed. The hp dvd-writer drive uses the
operating system’s IDE drivers.
2. When the Setup Complete screen appears, select Yes to restart the computer,
then click Finish.
Figure 26 Connect the Computer to Power
3. Turn on the computer.
3. After the computer has been restarted, the hp dvd-writer Product Registration
screen appears .
The installation software will verify that the HP drive is correctly installed.
4. Press the Load/Eject button to make sure the drive is receiving power by opening
Vendor Software Installation
and closing the tray.
After the user has finished installing the HP drive and restarted their computer, they
must insert the additional software installation CDs to invoke the vendors’ install
programs.
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Installing the Software
42
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Identifying the hp dvd-writer Drive
Start Menu Program Group Names
Users should see the hp dvd-writer drive in Explorer or My Computer, on on the
Taskbar.
Table 17 Icon and Program Group Names
Application
Program Group Name
troubleshooting information.
hp dvd-writer dvd100i Hewlett-Packard>>HP DVD-Writer>>HP DVD-Writer
HP MyDVD
Programs>>MyDVD
Desktop Icon
PowerDVD
Programs>>CyberLink PowerDVD>>PowerDVD
Hewlett-Packard>>HP DVD-Writer>>HP DVD-Writer
Hewlett-Packard>>HP DVD-Writer>>HP DVD-Writer
Hewlett-Packard>>HP DVD-Writer>>HP DVD-Writer
HP DLA
HP RecordNow
HP Simple Backup
User’s Guide
Hewlett-Packard>>HP DVD-Writer>>HP DVD-Writer>>User’s
Figure 27 HP CD-Writer Desktop Icon
Guide Online
Uninstall
Hewlett-Packard>>
HP DVD-Writer>>HP DVD-Writer>>Uninstall
TroubleshootingHewlett-Packard>>
HP DVD-Writer>>HP DVD-Writer>>Troubleshooting
Electronic Registration Hewlett-Packard>>
HP DVD-Writer>>HP DVD-Writer>>Electronic Registration
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Identifying the hp dvd-writer Drive
43
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Additional Reference Information
Uninstalling Software
Users can remove all hp dvd-writer dvd100i programs or individual programs at any
time.
Online User’s Guide
The hp dvd-writer dvd100i Electronic User’s Guide, application Help, and application
information is needed when using the hp dvd-writer dvd100i drive.
NOTE: If users want to reinstall the hp dvd-writer dvd100i drive software, they
must be sure to remove the original software first.
Removing software:
ReadMe Files
ReadMe files exist for the following:
1. Click
Start>>Programs>>
I
I
I
I
HP CD-WRITER, hp dvd-writer on page 96
HP RecordNow, Version 3.0 on page 97
HP DLA, Version 2.5 on page 98
Hewlett-Packard>>HP DVD-Writer>>HP DVD-Writer>>Uninstall
2. Select the HP CD-Writer program(s) that you wish to remove.
3. Click the Finish button.
HP Simple Backup on page 100
The software is removed, including all related entries in your system registry.
You can read these files in Chapter 11 Release Notes, or they can be accessed from
the program groups after installing the applications or the installation CD(s). Please
refer to these CDs for additional information not included in the release notes.
All files and directories should be removed if a complete uninstall is performed. To
complete an uninstall, the user must reboot the system. After rebooting the system,
verify the install directory has been removed (\Program Files\Hewlett-Packard\).
Hardware/Software Compatibility
The software shipped with the hp dvd-writer dvd100i drive is compatible with
Windows 98, Windows NT 4.0 Workstation with SP5, Windows 2000 Professional, and
Windows ME operating systems.
firmware) has been maintained when possible. Discs made from a previous release
are readable and usable on the hp dvd-writer dvd100i drive.
The software bundled with the hp dvd-writer dvd100i drive will not be sold as a
separate product. See the hp dvd-writer Support websites for upgrade information:
http: //www. hp. com/support/dvd-compatibility
http: //www. hp. com/support/dvd-capture
http: //www. hp. com/support/dvd-mydvd
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Additional Reference Information
44
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Chapter 5 Drive Operation
This chapter offers a description of the basic operating functions of the
hp dvd-writer dvd100i drive and is organized as follows:
Bezel
Bezel
p. 45
p. 45
p. 46
p. 46
p. 47
Disc Loading Mechanism
Disc Ejection Mechanism
Volume Control
Starting Software
Emergency
Eject Hole
Status
LED
Load/Eject
Button
Audio
Jack
Volume
Control
Figure 28 Bezel
For information on the LEDs, see LEDs on page 18.
Disc Loading Mechanism
The hp dvd-writer dvd100i drive has a tray mechanism. The tray incorporates a dust
seal so that dust does not enter from the front bezel.
There is a locking mechanism on the tray such that when power is off and the tray is
closed, the tray will be locked in a closed position. However, this locking mechanism
has a manual override (see Emergency Ejection on page 46).
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Bezel
45
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Auto Insertion
Disc Ejection Mechanism
The tray automatically closes when it is pushed.
Table 20 Auto Insertion Specification
Maximum force 5.5 Kgf
Table 18 Disc Ejection States for the hp dvd-writer dvd100i Drive
Tray Position
Action
Response
READY state
locked state.
Stroke
3 mm
Tray is closing or tray is
closed and drive has not yet
come READY
Depress Load/Eject button Tray will open.
The drive is designed to respond within 1 second.
Ejecting Position
The tray is ejected approximately 64.5 mm from the front of the front bezel to the
center of the disc.
Tray
is
open
or Load/oEpjeecntinbguDttoepnressTray will close
Manual Ejection
The drive has a manual ejection button on the front bezel. When pressed, it activates
the electrical signal to open and close the tray. The manual ejection facility functions
upon power-up, but it can be disabled by the host computer through the Prevent/
Allow Medium Removal command, which is software controlled.
Volume Control
The Volume Control on the front of the hp dvd-writer dvd100i drive (shown in Figure
28) controls the output volume to the headphone jack.
Emergency Ejection
The tray is ejectable by pushing a pin or standard size paper clip into the emergency
eject pinhole on the front bezel. The emergency ejection mechanism functions even
without power to the drive and with the prevent bit set.
Table 19 Emergency Ejection Specification
Maximum force
3.5 Kgf
40 mm
Stroke of pin insertion
Recommended diameter of pin 1.2 mm
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Disc Ejection Mechanism
46
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
The choices in the create tab of the hp cd-dvd screen are:
Starting Software
The hp cd-dvd screen can be opened three ways:
I
HP RecordNow
Makes a music CD to play on your home or car stereo, a copy of an existing CD,
or a data CD to use on any PC.
I
Insert a blank disc into the drive.
I
Double-click the hp dvd-writer desktop icon
I
I
HP DLA
Makes a data CD to use on this PC.
HP MyDVD
I
.
Lets you record video directly to DVD or CD, or assemble a DVD project using
video clips, pictures and photographs.
NOTE: HP MyDVD does not run on Windows NT.
I
HP Simple Backup
Backs up your PC to DVD or CD
PowerDVD
Play DVD movies on your PC
Figure 29 hp dvd-writer Desktop Icon
I
The hp cd-dvd screen appears (see Figure 30).
Figure 30 hp cd-dvd Screen
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hp dvd-writer dvd100i Technical Support Solutions Guide 10/25/01
Starting Software
47
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Chapter 6 Tips and Techniques
This chapter provides answers to questions frequently asked about using the
hp dvd-writer dvd100i drive and is organized as follows:
Frequently Asked Questions
Q Why so many different programs?
Frequently Asked Questions
p. 48
A You can do dozens of things with your HP drive. Each program that came with the
drive helps you do something different.
Use HP RecordNow to:
G copy non-content-protected DVDs and CDs
G create music CDs
G create DVD-ROM compatible data discs to share
Use HP MyDVD Video by Sonic to incorporate your video footage, photos and
music on to DVDs that you can view on most DVD-ROM and DVD players.
Use HP DLA (Drive Letter Access) to write to your HP drive from any application
you normally use such as a word processor, spreadsheet, or Windows Explorer.
Use HP Simple Backup by Veritas to protect your information from a hard drive
or computer crash by backing up your files so you can quickly and easily restore
them.
Q What's the difference between mastering and packet-writing software?
A Your HP drive comes with Two types of software: mastering software and packet-
writing
Your HP drive comes with two types of software: mastering software and
packet-writing software. Mastering software is useful for writing a complete disc,
for recording music, or for ensuring that others can read your disc.
HP RecordNow is the mastering application that came with your HP drive.
Packet-writing copies a few files at a time by dragging and dropping them onto
the HP-drive icon or by saving directly from a word processor or other
application. HP-DLA is the packet-writing software that came with your HP drive.
Mastering and packet-writing applies only to CD media.
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Q How much information can I fit on one CD?
Q Can I do other things while my CD is recording?
A The type of disc and software you use greatly affect the amount of data you can
A If your new drive is a cd12, cd16, cd24 or dvd100i, it has Buffer Underrun
Protection Technology that eliminates buffer underrun errors. You can use your
computer to do other tasks while you write discs. You never have to turn on your
drive's buffer underrun protection technology because it works automatically in
conjunction with your drive's mastering software.
fit on a disc.
A DVD+RW disc can hold approximately 4.7 GB of data or up to 3 hours of video
When you use HP DLA, a DVD+RW disc can hold approximately 4.6 GB of
information.
HP MyDVD Video by Sonic does not capture video efficiently when your
computer is performing other tasks. Your DVD disc will not be ruined, however
video capture performance may be affected or there may be errors on the disc
that require you to perform the recording operation again.
A single session CD written with HP RecordNow can hold 650 MB of data or 74
minutes of music (an 80 minute CD will hold 700 MB or 80 minutes of music).
Most of the time you will probably be writing multisession CDs. Multisession
allows a CD to be recorded, removed, and read on a CD-ROM drive and then
have more information added later. Each time you record a session, overhead is
added to your data; about 23 MB of overhead for the first session and 14 MB of
overhead for each session after that. Therefore, the total amount of data that you
can fit on the CD varies depending on how many sessions are written and how
much data is in each session. So when planning your work, try to write as much
data in a session as you can.
If your drive does NOT have buffer underrun protection technology you can do
other things on your computer when using HP DLA; however, when using HP
RecordNow, there won't be much computing power left to run other programs.
Trying to run other programs at the same time can interrupt the recording
process and corrupt the disc because HP RecordNow and other mastering
applications need a constant stream of data to write to the disc.
So, before you start a recording session with these programs do the following:
G Sign off from email.
G Log off of the network.
G Turn off any other programs that might interrupt, such as a calendar with a
reminder feature or a scheduled backup that might begin.
When you use HP DLA with a CD-Recordable (CD-R) disc you can store up to
approximately 618 MB of data on 74-minute media or 670 MB on 80-minute
CD-R media.
When you use HP DLA with a CD-ReWritable (CD-RW) disc, the amount of data
that can fit on the CD is about 530 MB because of the additional file structure
overhead.
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Q What kinds of discs can my HP drive write to?
If you know that everyone reading your CD will be running Windows 95/98/Me or
Windows NT/2000 you can use a CD-Recordable disc and HP DLA.
A Your HP DVD-Writer can write to:
CD-RW discs can only be read in either CD-RW drives or newer CD-ROM drives
that support the MultiRead specification. This is because CD-ReWritable discs are
a newer technology. Since not everyone can read CD-RW discs, they are good for
additional personal storage for your computer, for archiving and freeing up
space on your hard drive or for transferring files between work and home when
you have an HP drive in both places.
G DVD+RW (DVD-RW or DVD-RAM are not compatible with your drive)
G CD-R Media (74 and 80 minute)
G CD-RW media (1x-4x)
G CD-RW media (4x-10X)
Choose DVD+RW to store large amounts of data or your custom video that will
play in most DVD players or DVD-ROM drives.
Q Can I erase a disc?
A DVD+RW discs can be re-written to repeatedly.
At times, you will want to use CD media rather than DVD, such as when you are
sharing small amounts of data or creating music CDs. When choosing which kind
of CD to use, consider the following:
G Use CD-R discs when you want assurance that a lot of other people can read
the CD. Use CD-Rs when you want to share data with others, when you will be
sending the CD to a large number of customers, or for music CDs that you can
play in any home or car CD player.
G Choose CD-ReWritable discs as additional personal storage. For example,
when you want to archive files to free up space on your hard drive or to
transfer files between home and work where you have a drive in each location.
G We recommend you use HP brand media. HP is only able to provide technical
assistance on issues related to the HP brand. If you experience difficulty with
non-HP media, please refer to the media manufacturer for support.
You can delete files from a CD-Recordable and CD-ReWritable disc the same way
you can delete files from a floppy or hard disk. Each location on a CD-ReWritable
disc can be erased and rewritten up to 1,000 times. However, deleting a file from a
CD-Recordable disc works differently: the space that the deleted file took up is
not made available again because each location on a CD-Recordable disc can
only be written to once. For this reason, you may not want to delete files from a
CD-Recordable disc even though it is possible to do so.
Q How should I take care of my discs?
A Recommendations:
G Do not use a CD jewel case with your DVD+RW discs. A CD case holds the DVD
media too tightly, causing the disc to bend, which can lead to data loss.
G Do not expose your discs to extreme heat, moisture, or light for extended
periods of time. Store in a cool, dry, dark place.
G Scratches, dirt, and fingerprints can make a disc unreadable. Handle a disc
only by the edges and don't leave them scattered around or stacked on top of
each other. Store discs in their cases.
G If it becomes necessary to clean a disc, use only water and a soft cloth. When
wiping a disc, wipe in a straight line from the center to the outer edge, not in a
circle. Make sure the disc is dry before you insert it into a drive.
Q What is the best way to make a disc I can share?
A To create a DVD+RW data disc that is compatible with most leading DVD-ROM
players use HP RecordNow.
The DVD-video discs you create can be read in most leading DVD video players
and DVD_ROM drives. If you wish to view a DVD-video disc you created on your
PC, you must use PowerDVD software included with your drive.
If you want to be sure that anyone with a CD-ROM drive can read your CD, use a
CD-Recordable disc and HP RecordNow: for example, if you want to send a
business presentation to a large number of customers or make a music CD.
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Frequently Asked Questions
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Q What is the best way to label a disc?
A Recommendations
Q Can I copy a music disc that is in my CD-ROM drive to a blank disc in my HP
drive?
A You can use your CD-ROM drive to copy music CDs if the CD-ROM is capable of
"digital audio extraction". Although all CD-ROM drives can playback music from
a music CD, not all are capable of reading the tracks in digital format or can do it
at an acceptable speed. If a music CD that you've recorded contains clicks, pops,
or hissing, this could be the cause. Your CD-ROM is capable of digital audio
extraction if it is available in the "Device to read from" box in the HP RecordNow
software. If your CD-ROM drive does not do digital audio extraction, you can still
copy music CDs by swapping the music CD and the blank CD in and out of your
HP drive.
G Adhesive labels should NOT be applied to DVD+RW discs because they can
make the DVD unreadable.
CDs. Once the label touches the CD, don't try to remove or reposition it
because you can pull off the recording layer.
G Use only quick drying permanent markers to write on discs. Avoid any marker
containing non-drying ink, because the ink may eventually eat through the
disc surface and damage your data. Do not use ballpoint or other sharp-
tipped pens because you can scratch through the protective coating and
damage your data.
Q How do I buy more discs?
A You can purchase HP CDs and DVDs from your local computer store or online at
http://www.hp.com
Q When do I need to format a disc?
A A CD only needs to be formatted if you will use HP DLA.
DVD+RW discs must always be formatted before use. Your software will take care
of formatting automatically.
Q Can I copy a disc that is in my existing CD-ROM or DVD-ROM drive to a disc in
my HP drive?
A You can use a DVD-ROM drive as a source drive; however, if the disc you want to
copy is a DVD+RW, not all DVD-ROM drives will be able to read it.
The copyright law of the United States (Title 17, United States Code) and similar
laws in other countries govern the reproduction of copyrighted works. The person
using the HP drive may be liable for its use to make unauthorized copies of
copyrighted works. Hewlett-Packard Company does not authorize or condone
the use of the HP drive for the unauthorized reproduction of copyrighted works.
Neither your HP DVD-Writer nor the software that came with it is capable of
copying content protected discs.
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Chapter 7 Software
This chapter describes software applications shipped with the hp dvd-writer dvd100i
drive and is organized as follows:
Start Menu Choices for Core Software
The core HP software choices listed in Table 21 appear in the hp cd-dvd screen when
the user selects
Start Menu Choices for Core Software
HP RecordNow 3.0
HP DLA 2.5
p. 52
p. 53
p. 65
p. 72
p. 75
p. 78
Start>>Programs>>Hewlett-Packard>>HP DVD-Writer>>HP DVD-Writer.
Table 21 Core Software Applications Accessed from the hp cd-dvd screen
Application
HP RecordNow
HP DLA
HP MyDVD
HP Simple Backup
PowerDVD
HP MyDVD
HP Simple Bacup
PowerDVD
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Start Menu Choices for Core Software
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
3. When the installation window appears, click on HP RecordNow.
4. Follow the instructions on the screen.
HP RecordNow 3.0
HP RecordNow is disc mastering software that allows you to create your own music or
data discs from files on your computer, or from other disc media such as CDs or
makes it easy to create data discs that can be read on any appropriate CD or DVD
disc reader.
Files Installed for HP RecordNow 3.0
Applicable to all supported OS platforms. (Win9x/ME, NT4 & Win2k).
Table 22 Location: C:\Program Files\HP MyCD <default >
Name
Description
Version
N/A
NOTE: Some DVD players cannot read CD-R media. Refer to the documentation
that accompanied your drive for information on supported media.
Media
Directory
HP RecordNow guides you, step-by-step, through the recording process with simple
Wizards and an intuitive user-interface. Using HP RecordNow you can create:
System
Directory
N/A
Btnenh4.ocx
Cehelper.dll
DelsL1.isu
MainENU.dll
Mycd.cnt
MyCD.exe
Mycd.gid
Mycd.hlp
Pconfig.dcf
Readme.txt
~cevts.che
~cevts.db
Active Multimedia Button, ActiveX Control
CEHelper Module used by MyCD.EXE
Uninstall
4.4.05
1.0.0.3
I
I
I
Exact copies of existing discs
Discs of archived data from your hard drive
Music compilations from WAV or MP3 files, or from existing music discs
logN/A
English language library
Help Table of Contents file
Main Application Executable
Help file
N/A
N/A
3.0
Manuals for HP RecordNow
Online Help is available for HP RecordNow from the Help menu in the HP
RecordNow window.
A general discussion of CD formats and their limitations appears in the online
HP CD-Writer User's Guide, in the section titled Can others read the CDs that I’ve
written?.
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Help File
A README file is accessible from the Start menu, the installation CD, and in Chapter
11 Release Notes, page 97.
Encrypted Configuration File
User information text file
Cache file for Data CD Creation
Data base file for Data CD Creation
Installing HP RecordNow
HP RecordNow is automatically installed by the HP CD-Writer installation program.
Otherwise, to install HP RecordNow:
~cevts_001_tmp.dir Directory to hold temporary files
Music.dat Cache file used by MyCD.EXE
1. Insert the installation CD into your drive.
2. If the installation window does not appear automatically, go to Explorer and click
on the drive containing the HP RecordNow installation CD. Double-click on
SETUP.EXE.
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Table 23 Location: C:\Program Files\HP MyCD\Media
Using HP RecordNow
Name
Description
Date
Starting HP RecordNow
About.cea
Btn.ceb
UI Graphics File
UI Graphics File
UI Graphics File
UI Graphics File
UI Graphics File
UI Graphics File
UI Graphics File
UI Graphics File
UI Graphics File
05/15/01
05/15/01
05/15/01
05/15/01
05/15/01
05/15/01
05/15/01
05/15/01
05/15/01
1. Use one of the following methods to start HP RecordNow:
•
•
Insert a blank disc into the drive.
Select
BtnD.ceb
Main.ceb
Main256.ceb
Oem.ceb
Oemanim.cea
Read.cea
Write.cea
Start>>Programs>>Hewlett-Packard>>HP DVD-Writer>>HP DVD-Writer.
•
Double-click the HP DVD-Writer desktop icon (see Figure 31).
.
Figure 31 HP DVD-Wriiter Desktop Icon
The hp cd-dvd screen appears (see Figure 32).
Table 24 Location: C:\Winnt\System32\ (NT & Win2k) —
C:\Windows\System\ (Win9x)
Name
Description
Date
Px.dll
Main Prassi Engine
Mastering Component
Audio Component
Engine Services
06/01/01
06/01/01
06/01/01
06/01/01
PxMas.dll
PxWave.dll
PxSub.dll
Table 25 Location: C:\Winnt\System32\Drivers\(NT4 &Win2k) —
C:\Windows\System\Iosubsys\ (Win9x)
Name
Description
Date
PxHelper.vxd
PxHelper.sys
PxHelp20.sys
Device driver (Win9x)
Device driver (NT4)
Device driver (Win2k)
06/01/01
06/01/01
06/01/01
Figure 32 hp cd-dvd Screen
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
2. Click HP RecordNow.
Making an Exact Copy of a Disc
The HP Record Now Welcome screen appears (see Figure 33).
The Make an Exact Copy feature makes a duplicate of your master disc, transferring
the disc layout of the original disc to your blank disc For example, a Disc-at-Once
source disc will copy as a Disc-at-Once, retaining the track and gap layout of the
original disc.
To make an exact copy of a disc:
1. Click Make an Exact Copy from HP RecordNow's main menu. HP RecordNow
automatically opens your CD drive.
NOTE: If you wish to use a different drive to read your disc, click the Change
button (see Changing CD Recorder drives on page 61 for more
information on this option).
2. Insert the CD you wish to make a copy of into the tray.
3. Click Next.
4. Insert a blank disc into your CD-Recorder and click Next. HP RecordNow will now
create a copy of your master disc and inform you when the process is complete.
5. If you wish to make another copy of the master disc at this time, remove the
newly recorded disc from your CD-Recorder and replace it with a blank CD-R or
CD-RW media, then click Make Another.
Figure 33 HP RecordNow Welcome Screen
6. Click Done when you are finished recording.
7. Remove the discs from your drives and store them in a safe place.
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Making a Data Disc
Making a Music Disc from Audio Files
Use the Data Disc recording feature to copy data from your hard drive to a CD.
HP RecordNow easily creates custom music discs from your WAV and MP3 collection
on the hard drive. Plus, the CDDB feature can automatically tag your files with such
track information as artist, album, and genre to help you sort through your
collection. See CDDB on page 58 for more information.
To create a data disc:
recorder drive.
To make a music disc from audio files:
2. Insert a blank or appendable disc into your recorder.
1. Click the Make a Music Disc button.
NOTE: If you wish to use a different disc drive to read your disc, click the Change
button (see Changing CD Recorder drives on page 61 for more
information on this option).
2. Click the Make a Music CD from Audio Files button. HP RecordNow
automatically opens your CD-Recorder drive.
NOTE: If you wish to use a different disc drive to read your disc, click Change.
(See Changing CD Recorder drives on page 61 for more information.)
methods:
3. Insert a blank disc, then click Next.
•
•
Click Add Files or Folders, highlight the files or folders you want to copy,
then click the Add button.
Drag and drop files and folders directly from Windows Explorer to the HP
RecordNow screen (see Dragging files from Windows Explorer to HP
4. Click Scan for Music to have RecordNow automatically search your hard drive
for valid music files.
NOTE: You can control the size of audio file HP RecordNow searches for by
selecting the Hide audio files shorter than... option from the Options
button > General tab (see Options on page 58). This feature speeds up the
search process by eliminating the short audio files such as the ones you
hear when Windows starts up or closes a program.
NOTE: If you wish to remove any files from your list of files to record, highlight the
file(s) you wish to remove then click the Remove button. Removing files
from your copy job will not remove these files from your hard drive.
4. Once you have selected the files to record, click Next. HP RecordNow begins
5. When RecordNow has located all of the valid music files on your system, you can
sort your music tracks by selecting a category from the View drop-down menu in
the Music on System section.
recording data to your disc.
5. If you want another copy of your file list at this time, remove the newly recorded
disc, insert another blank or appendable disc into your recorder, then click Make
Another.
6. Select the tracks you want to add to your music disc using one of the following
methods:
•
•
•
Select the tracks you want from the Music on System window and click the
Add button.
Click the Browse... button, navigate to the tracks you wish to record, select
them, then click the Add button.
6. Click Done when you are finished recording.
7. Remove the discs from your drives and store them in a safe place.
Drag-and-drop tracks from the Music on System window on the left to the
playlist window on the right.
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•
Drag-and-drop tracks directly from Windows Explorer onto the RecordNow
4
.
Add the tracks you would like to copy to the disc by selecting them from the
playlist window. See Dragging files from Windows Explorer to HP RecordNow
on page 61 for more information on this.
Music CD Tracks window on the left, then clicking Add.
The selected tracks appear in the playlist window on the right.
NOTE: Clicking Remove deletes the highlighted track from your list but does not
5. Click Next CD to add tracks from other CDs. RecordNow prepares your tracks
and then prompts you to insert another CD.
7. Arrange the order of the tracks in your playlist window by either:
6. Insert the next CD you wish to copy tracks from.
•
Selecting a track then using the green up or down arrows
7. Repeat steps 4-6 until all the tracks you wish to copy are displayed in the playlist
or
window on the right.
•
Selecting a track and dragging it to the new position.
NOTE: See Total time of your audio tracks on page 61 for details on how to track
the amount of time your CD has available for your audio tracks.
NOTE: You can rename any track in the playlist window by selecting the track,
new name. If your CD recorder supports CD text, your tracks will show the
new names.
8. Arrange the order of the tracks in your playlist window by either:
•
Selecting a track then using the green up or down arrows
or
•
8. Click Next to begin recording your tracks.
Selecting a track and dragging it to the new position.
9. Once the disc has been created, if you would like to make another disc with the
same track list, replace the newly recorded CD with a blank disc then click Make
Another.
NOTE: You can rename any track in the playlist window by selecting the track,
single clicking twice on the track name (or pressing <F2>), then typing the
new names.
10. Click Done when you are finished recording.
11. Remove the discs from your drives and store them in a safe place.
9. Click the Finish button. RecordNow prepares your track list and then prompts
you to insert a blank disc.
Making a Music Disc from other CDs
10. Insert a blank disc and click Next. RecordNow records your tracks to your blank
RecordNow can record tracks from various CDs in your collection to a single disc.
This is ideal for creating "Best Of" CDs.
disc.
11. If you would like to make another CD with the same track list remove the newly
recorded CD, replace it with a blank disc, then click Make Another.
To make a music disc from existing CDs:
1. Click the Make a Music Disc button.
12. Click Done when you are finished recording.
2. Click the Make a Music Disc from other CDs button. HP RecordNow
13. Remove the discs from your drives and store them in a safe place.
automatically opens your recorder drive.
Making a Disc for an MP3 Player
3. Insert the CD you wish to copy songs from then click Next.
RecordNow can create a disc of your MP3 files that you can play on your MP3 player.
NOTE: If you wish to use a different disc drive to read your disc, click Change.
(See Changing CD Recorder drives on page 61 for more information.)
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To make a music disc for an MP3 player:
7
.
Arrange the order of the tracks in your playlist window by either:
•
Highlighting a track then using the green up or down arrows
1. Click Make a Music Disc from the Main Menu.
or
2. Click Make a Disc for an MP3 player. RecordNow automatically opens your
recorder drive.
•
Highlighting a track and dragging it to the new position.
(See Changing CD Recorder drives on page 61 for more information.)
NOTE: You can rename any track in the playlist window by selecting the track,
single clicking twice on the track name (or pressing <F2>), then typing the
new name. If your CD recorder supports CD text, your tracks will show the
new names.
3. Insert a blank disc, then click Next. Selecting Audio Files on page 62 for
information about searching your hard drive for music files.
8. Click Next to begin recording your tracks.
4. Click Scan for Music to have RecordNow automatically search your hard drive for
valid music files.
9. Once the disc has been created, if you would like to make another disc with the
Another.
the Hide audio files shorter than option from the Options button >
General tab (see Options on page 58). This feature speeds up the search
process by eliminating the short audio files such as the ones you hear
when Windows starts up or closes a program.
10. Click Done when you are finished recording.
11. Remove the discs from your drives and store them in a safe place.
CDDB
5. When RecordNow has located all of the valid music files on your system, you can
the Music on System section.
HP RecordNow’s CDDB feature gathers artist, album and genre information about
your audio files. this can be helpful in sorting through your MP3 or WAV file
collection for your favorite songs or artists.
6. Select the tracks you want to add to your music disc using one of the following
If HP RecordNow is configured to use CDDB, whenever HP RecordNow finds a new or
changed file, it will connect to CDDB via the Internet to download information
relevant to your new music file(s). HP RecordNow then uses this information to sort
your collection by artist, album, or genre.
methods:
•
•
•
•
Select the tracks you want from the Music on System window and click the
Add button.
Click the Browse... button, navigate to the tracks you wish to record, select
them, then click the Add button.
Drag-and-drop tracks from the Music on System window on the left to the
playlist window on the right.
Drag-and-drop tracks directly from Windows Explorer onto the RecordNow
playlist window. See Dragging files from Windows Explorer to HP RecordNow
on page 61 for more information on this.
Since this database is constantly growing, every time you access CDDB, your files are
Options
The Options feature allows you to customize how HP RecordNow performs your
recording operations. Click the Options button to open the Options dialog box, then
choose one of the option tabs to customize your settings.
NOTE: Clicking Remove deletes the highlighted track from your list but does not
affect any files on your hard drive.
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Warn me when appending to a data disc:
General Tab
A check mark in this box causes RecordNow to display a warning when you add data
to a disc that already has information written to it.
The General tab contains options controlling how RecordNow handles your
recording jobs. Use the General tab to customize the following settings.
Eject drives automatically:
Caution: When appending data to a disc with data already
written to it, any new files being copied will overwrite any files
already on the disc with the same name. This process makes any
information in the old file inaccessible.
!
drive tray when RecordNow is ready to accept a disc for recording.
Remind me to shut down my programs before a disc is created:
Verify the data written to the disc after write:
A check mark in this box causes RecordNow to display a reminder to close all other
applications before beginning a recording session.
A check mark in this box causes RecordNow to verify that no errors occurred during
the recording of your data disc.
If you check the "Do not show me this again" box in the reminder dialog, this
reminder will no longer appear until you re-check the Remind me to shut down my
programs before a disc is created box.
Advanced Tab
The Advanced tab contains options controlling the default settings for your optical
drive, and determines how RecordNow handles re-writable media. Use the Advanced
tab to customize the following settings.
NOTE: For maximum performance, close all other applications before recording a
disc. This includes any screen savers or anti-virus software you may have
running.
Limit the maximum recorder speed to:
Warn me if I can’t create a full Music Disc:
Specify a recording speed from the drop-down menu if you want RecordNow to
control the recorder speed.
A check mark in this box causes RecordNow to display a warning if there is not
enough free space on your hard disk to stage the audio tracks when making a music
disc from other CDs.
This option is useful if your recorder speed is faster than the drive you are using to
read your source disc. If you experience errors during recording try reducing the
maximum recorder speed to a speed equal to or slower than the read speed of the
drive you are using to read your source disc.
RecordNow uses this hard disk space to make a temporary copy of your tracks from
your music CDs. If there is not enough space on your hard disk RecordNow will still
allow you to record to your disc, but depending on the amount of available space on
your hard disk, some of your tracks may not record.
Always do a full erase on rewritable media:
A check mark in this box causes RecordNow to automatically erase the contents of
rewritable media before beginning a recording.
Hide audio files shorter than (in seconds):
A check mark in this box causes RecordNow to only search for audio files longer than
the number of seconds you specify. This number can be anywhere between 1 and 999
seconds.
Test operation before recording discs:
A check mark in this box causes RecordNow to test its reading process before
beginning to record. This feature can help catch potential problems before recording
and prevent wasting media due to a failed recording process.
This option speeds up the search process by eliminating the short audio files, most of
which are the ones you hear when Windows starts up, or closes a program.
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It is recommended that you leave this option checked until you have recorded to
Never download information:
several CDs and are certain that no issues or problems exist with your hardware setup.
A check mark in this box prevents RecordNow from accessing CDDB to download
song information.
Use Burn-Proof:
A check mark in this box eliminates any buffer underrun errors you may encounter
with your drive. This option is only available for drives equipped with Burn-Proof
technology.
Use proxy server:
Check this box if you use a proxy server to access the Internet.
•
•
Address: The computer address of your proxy server.
Port: The port connection of your proxy server.
Use Just-Link:
A check mark in this box eliminates any buffer underrun errors you may encounter
with your drive. This option is only available for drives equipped with Just-Link
technology.
My proxy server requires login:
Check this box if you want RecordNow to remember your login information (if any) of
your proxy server.
Use Lossless Linking:
•
•
Username: The name you use to login to your proxy server.
Password: The password you use to login to your proxy server.
A check mark in this box eliminates any buffer underrun errors you may encounter
with your drive. This option is only available for drives equipped with Lossless Linking
technology.
Tips and Tricks
HP RecordNow uses an easy to understand design to make recording discs as simple
as possible. This section describes some helpful tips that can make your recording
even easier.
CDDB Tab
The CDDB tab contains options controlling how RecordNow downloads song
information from the Internet (CDDB (Compact Disc Database) Tips on page 60 for
more information on CDDB).
CDDB (Compact Disc Database) Tips
RecordNow’s CDDB feature can gather artist, album and genre information about
your audio files. This can be very helpful in sorting through your MP3 file collection
for your favorite songs or artists (see CDDB for more information).
NOTE: When using the Internet to download information from CDDB, no
information from your system is uploaded to CDDB.
Use the CDDB tab to customize the following settings.
To sort your music files:
Prompt before downloading information:
1. Click Scan for Music from the Make a Music Disc from Audio Files or Make a
Disc fro an MP3 Player screens to display the music files in the Music on
System window on the left.
A check mark in this box causes RecordNow to prompt you before accessing CDDB to
download song information.
Always download information:
NOTE: If you use the CDDB feature to download song information for your files,
depending on the amount of files on your system, the initial download
process may take a few minutes.
A check mark in this box causes RecordNow to automatically access CDDB to
download song information.
2. Click the View button to display a drop-down menu of the various sorting
options.
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3. Select a sorting option:
Total time of your audio tracks
•
•
•
•
All files: Lists all files in alphabetical order.
By Artist: Organizes your files into folders according to the artist’s name.
HP RecordNow displays the cumulative time of your audio tracks. This number
changes with each track that you add or remove.
HP RecordNow will not allow you to add a track if it exceeds the available space on
your media (typically 74 minutes for a compact disc). Or, you can remove one or
more tracks from your list.
Once you have selected a sorting option, you can then either open the directory
to add individual files to the recording job, or you can drag the entire folder to
playlist.
Changing CD Recorder drives
HP RecordNow automatically chooses the first optical drive it finds. However, if you
have more than one drive, you can choose which recording device you wish to use.
Dragging files from Windows Explorer to HP RecordNow
To change your recorder drive:
You can drag files and folders directly from Windows Explorer to HP RecordNow.
1. Set up your recording job as you normally would.
1. Create a RecordNow recording job (See Making a Data Disc on page 56, Making
a Music Disc from Audio Files on page 56, or Making a Disc for an MP3 Player on
page 57).
2. After HP RecordNow automatically opens your recorder drive, click the Change
button.
HP RecordNow will automatically switch to the next drive. If you have more than two
recorder drives, select the appropriate drive from the drop-down menu.
2. Open Windows Explorer.
3. From Windows Explorer, select the file(s) and folder(s) you would like to copy to
Adding Data to a Data CD
your disc.
HP RecordNow allows you to append or add data to a disc that already contains data.
When appending data to a disc that already contains data, a prompt will appear
asking if you would like to continue with the operation.
NOTE: You can select multiple files and folders by holding down the <Ctrl> or
<Shift> key on your keyboard, then highlighting the files you would like to
copy.
Caution: If you add files or folders to a disc that already
4. Position your mouse over the file(s) in Windows Explorer. Hold your mouse
contains files or folders of the same name, the files or folders
on your disc will be overwritten and any information in the old
files will be lost.
!
button down and drag your files from Windows Explorer to RecordNow.
5. Release your mouse button and your selected files will show up in the
RecordNow window.
If you are recording to a writable disc:
Using the Back button
I
Click Yes to append, or overwrite data to your disc.
Clicking the Back button from any screen in HP RecordNow will take you back one
Or,
screen menu. This is useful if you change your mind while setting up your recording
job.
I
Click No if you do not wish to overwrite that data. You can then add another
blank or appendable disc and try again.
If you are recording to a rewritable disc:
I
Click Yes to append data to your disc.
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Or,
Recordings Fail
I
Click No if you do not wish to overwrite that data. HP RecordNow then asks if you
want to erase all data on your disc.
Disc recording is a resource-sensitive process. Having other applications running
while recording to a disc can deprive your system of required resources and cause the
recording to fail.
•
•
Click No to insert another blank or appendable disc.
Most of these errors can be avoided by following these steps:
Selecting Audio Files
I
Enable Direct Memory Access (DMA) on your system. See your operating
system’s documentation for information on enabling DMA.
Close all other applications during the recording process. This includes any
screen savers and anti-virus software that may be running on your computer.
When making a music disc from audio files or making a disc for an MP3 player,
clicking the Scan for Music button causes RecordNow to automatically search your
hard disk for correctly formatted MP3 and WAV files.
I
I
I
Reduce your maximum recorder speed. See Options for more details.
Once your audio files appear in the Music on System window on the left, sort them
by selecting a category from the View drop-down menu. You can then add individual
audio files or entire folders to the playlist window on the right.
Use your recorder to both read your source disc and to write to your blank disc.
RecordNow will create a temporary image of the source disc on your hard drive,
which may read faster than your computer’s read-only drive.
Previewing Audio Files
Adding Data Files to a Music Disc
Highlighting a track then clicking the Preview button allows you to listen to that
track. This can be helpful when arranging a play list of songs.
Data cannot be added to a music disc created by HP RecordNow. When
HP RecordNow creates a music disc, it creates a closed session disc, which prevents
the addition of data.
Renaming Audio Tracks
To rename an audio track:
Unreadable Media
1. Select the track you wish to change.
Your optical drive uses a laser beam to read the information on your disc.
Fingerprints, scratches, or any kind of dirt on your disc can cause the drive to misread
your disc.
2. Single click twice on the track name in the playlist window on the right (or press
<F2> on your keyboard.
3. Type the new name for the track.
To avoid this, be sure your disc is clean by taking a clean cloth and wiping off any dirt
or fingerprints. Also be sure to take care when handling your disc to avoid touching
the shiny surface.
NOTE: To have your disc display the new name, your CD recorder must support
CD text. Check the device documentation to see if your device offers this
feature.
Optical Drive Unavailable
There are two basic types of optical drives: a read-only drive and a recorder drive.
Though a recorder drive can be used to read read-only media, a read-only drive
cannot be used to record to media.
Troubleshooting
HP RecordNow makes recording CDs as simple as clicking a few buttons. However,
you may still have some questions as you make your recordings. This section tries to
answer those questions.
Check to make sure that your recording device is properly attached to your system
and that it is functional, then try your recording again.
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Registry Modifications for HP RecordNow
Key Name
Default Value
Description
Location
Hkey_Local_Machine\Software\Veritas\MyCD\Current Version\All
Key Name
Description
DontShow
AudioWarning
0
Yes 0 to warn the user if they have less
than 800MB free when creating
compilation CD’s, 1 to skip this warning
(when they check “do not show again”)
FullName
ImageDir
E.g. VERITAS Copy
Exec
No Full product name as it appears in the
title bars and Help->About
AlwaysFullErase 0
Yes 0 to do quick erase on CD/RW media, 1
to always do a full erase
~cevts_001_tmp.dir No Default name for the directory to
create to store any temporary files
AudioWrite
TestLen
60
No Number of seconds to test writing an
Audio CD from the hard drive to the
CD recorder
ImageFilePrefix ~cevts
No Prefix to any temporary name created
by the application
Build
Build Number
No Product build number that shows up in
Help->About
MaxRecord
Speed
0
0
Yes Set to 0 to disable, otherwise set to the
maximum record speed for ALL writers
DataDontVerify
0
Yes 0 to verify data after write, 1 to skip
verify after write
MinAudioFile
Length
Yes 0 to disable, otherwise minimum
length (in seconds) of audio files that
appear when creating Audio CD’s from
files on your hard drive.
DataWrite
TestLen
30
No Number of seconds to test writing a
Data CD
DontEjectDrives 0
Yes 0 to eject drives before any operation,
1 to skip the eject
Name
E.g. Copy Exec
http://…
No Short application name used in dialog
messages.
DontShow
Append
0
0
Yes 0 to warn the user they are appending
to a Data CD, 1 to skip this warning
OemUrl
No URL to navigate to when the user clicks
on the OEM Logo
Warning
(when they check “do not show again”)
PXCacheSize
256
No Passed to the PX for all engine
operations
DontShowApp
Warning
Yes 0 to warn the user that running other
applications can cause the CD creation
to fail, 1 to skip this warning (when they
check “do not show again”)
SkipAudioErrors 1
No Skip over any audio errors when
creating Audio CD’s, so the operation
does not fail
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Uninstalling HP RecordNow
Key Name
Default Value
Description
To uninstall HP RecordNow from Windows 9x:
1. Click the Start button from your Windows taskbar.
2. Go to Settings, then select Control Panel.
3. Select Add/Remove Programs, then click the Install/Uninstall tab.
4. Select HP RecordNow and click Add/Remove...
Windows will remove all files associated with HP RecordNow.
UsePXVerify
Version
1
No 1 to use the PX engine verify process, 0
if you want the UI to compare the disc
file by file to the source files during
Data CD creation
To uninstall HP RecordNow from Windows Millennium Edition:
1. Click the Start button from your Windows taskbar.
2. Go to Settings, then select Control Panel.
E.g. 1.0
No Product version that appears in the
Help->About box
3. Select Add/Remove Programs, then click the Install/Uninstall tab.
4. Select HP RecordNow and click Add/Remove...
Windows will remove all files associated with HP RecordNow.
To uninstall HP RecordNow from Windows NT:
1. Click the Start button from your Windows taskbar.
2. Go to Settings, then select Control Panel.
3. Select Add/Remove Programs, then click the Install/Uninstall tab.
4. Select HP RecordNow and click Add/Remove...
Windows will remove all files associated with HP RecordNow.
To uninstall HP RecordNow from Windows 2000:
1. Click the Start button from your Windows taskbar.
2. Go to Settings, then select Control Panel.
3. Select Add/Remove Programs.
4. Select HP RecordNow and click Change/Remove...
Windows will remove all files associated with HP RecordNow.
Support Provider for HP RecordNow
First Tier Support is provided by Hewlett-Packard.
Second Tier Support is provided by Veritas.
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2. If the installation window does not appear automatically, go to Explorer and click
on the drive containing the HP DLA installation CD. Double-click on SETUP.EXE.
HP DLA 2.5
Drive Letter Access (DLA) allows you to use your CD or DVD recorder just as you
would any other drive. This means you can now write files to your optical discs, delete
3. When the installation window appears, click on HP DLA.
Basic Installation Locations for HP DLA 2.5
Applicable to all supported OS platforms. (Win9x/ME, NT4, Win2k, and Windows XP)
HP DLA offers such helpful features as:
I
Drag and Drop files: You can drag and drop files directly from Windows
There is really only one installation process though there are two products (the DLA
read only file system and the DLA file system). The only difference between the file
systems should be the PCONFIG and the registry settings. During installation, we
install the basic file set and set up a few registry settings. Then we install the DLA
drivers and again change a few registry settings. Each of these should be enumerated
below. Note that a “???” in the file name indicates that this is a language specific file
where “???” will be replaced with the installed language (“ENU” for English).
Explorer to your optical drive.
I
Formatting discs: HP DLA lets you customize how you format your CDs and
DVDs. You can perform a Quick or Full format, set what type of file system is
used, and create a label for your disc.
Making discs compatible with other operating systems: With HP DLA’s Make
Compatible feature, you can make CD-R discs readable by virtually any CD-
ROM drive.
I
There is really only one installation process though there are two products (the DLA
read only file system and the DLA file system). The only difference between the file
systems should be the PCONFIG and the registry settings. During installation, we
install the basic file set and set up a few registry settings. Then we install the DLA
drivers and again change a few registry settings. Each of these should be enumerated
below. Note that a “???” in the file name indicates that this is a language specific file
where “???” will be replaced with the installed language (“ENU” for English).
I
I
Viewing disc properties: HP DLA shows you information about your media with
a click of a button.
Viewing disc contents: HP DLA uses the standard Windows Explorer screen to
show you the contents of your disc.
Manuals for HP DLA
Online Help is available for HP DLA from the Help menu in the HP DLA window.
example):
A general discussion of CD formats and their limitations appears in the online
HP CD-Writer User's Guide, in the section titled Can others read the CDs that I’ve
written?.
G DLAR???.DLL – The DLA user interface resource file.
G DLATRAY.EXE – The DLA user interface executable.
G VXDLA.CNT – A DLA file that is used for help.
A README file is accessible from the Start menu, the installation CD, and in Chapter
11 Release Notes, page 98.
G VXDLA.HLP – A DLA file that is used for help.
Files installed to “[Target Directory]\INSTALL”:
G DLA.EXE – A DLA executable that allows command line access to DLA.
Installing HP DLA
HP DLA is automatically installed by the HP CD-Writer installation program.
Otherwise, to install HP DLA:
G DLAINST.DLL – The DLA installation helper DLL that installs and uninstalls
DLA shared driver files.
1. Insert the installation CD into your drive.
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G SSCDBHK4.SYS – A DLA Windows NT 4.0 file that handles certain optical
G TFSWAPI.DLL – A DLA file that allows outside applications to hook into DLA
(an API).
hooks into the OS.
G SSCDBHK5.SYS – A DLA Windows 2000 file that handles certain optical
hooks into the OS.
G TFSWBOIO.VXD – The DLA Windows 9X block IO driver.
G TFSWCMD.EXE - A DLA executable that issues Format/Eject/Enable/Disable
commands to dla. This EXE is spawed within DLA to initiate actions.
G SSRTLN.SYS – A DLA Windows NT (4.0 and 2000) file that handles the C run
time library code.
G SSRTLW.VXD – A DLA Windows 9X file that handles the C run time library
code.
G TFSNBOIO.SYS – A DLA Windows NT (4.0 and 2000) driver file that handles
the block IO.
G TFSNCOFS.SYS – A DLA Windows NT (4.0 and 2000) driver file that does the
compression filter.
G TFSNDOFS.SYS – A DLA Windows NT (4.0 and 2000) driver file that is a pass
through file system.
G TFSNDRCT.SYS – A DLA Windows NT (4.0 and 2000) driver file that supports
direct IO. Not documented for user. Accessable via DLA command line.
G TFSNDRES.SYS – A DLA Windows NT (4.0 and 2000) resource file for DLA pop
up dialogs.
G TFSNDTFS.SYS – A DLA Windows NT (4.0 and 2000) driver file that does our
tape file system.
G TFSWCOFS.VXD – The DLA Windows 9X file system compression filter driver.
G TFSWCTRL.EXE – A DLA executable that runs a small DLA control window for
each device.
G TFSWCRES.DLL – The DLA resource file for all command line operations.
G TFSWDOFS.VXD – The DLA Windows 9X file system pass through driver.
G TFSWDRCT.VXD – The DLA Windows 9X file that ?.
G TFSWDRES.VXD – The DLA Windows 9X resource file that handles DLA pop up
dialogs.
G TFSWDTFS.VXD – The DLA Windows 9X tape file system driver.
G TFSWIFS.VXD – The DLA Windows 9X driver that handles the OS file system
interface.
G TFSWOPIO.VXD – A DLA Windows 9X driver that handles the optical IO
requests.
G TFSWPOOL.VXD – A DLA Windows 9X driver that does memory pooling.
G TFSWSHX.DLL – The DLA Windows shell extension driver.
G TFSWUDF.VXD – A DLA Windows 9X driver that does the UDF file system for
CD-RW.
G TFSWUDFA.VXD – A DLA Windows 9X driver that does the UDF file system for
CD-R.
G TFSNIFS.SYS – A DLA Windows NT (4.0 and 2000) driver file handles the OS
file system interface.
G TFSNOPIO.SYS – A DLA Windows NT (4.0 and 2000) driver file that handles
the optical IO requests.
G TFSNPOOL.SYS – A DLA Windows NT (4.0 and 2000) driver file that does
memory pooling.
Files installed to “[Target Directory]\SYSTEM”:
G UNINST.DLL – A product file that helps handle the uninstallation of DLA.
Files installed to “[Windows Directory]\SYSTEM32”
(“C:\WINDOWS\SYSTEM32” for example):
G TFSNUDF.SYS – A DLA Windows NT (4.0 and 2000) driver that does the UDF
file system for CD-RW.
G MFC42.DLL – A shared file that contains the MFC foundation that the UI
requires.
G TFSNUDFA.SYS – A DLA Windows NT (4.0 and 2000) driver that does the UDF
file system for CD-R.
G MSVCIRT.DLL – A shared file required by MFC due to our UI.
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Maintenance
Software
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Release Notes
Discontinued Products
G MSVCP60.DLL – A shared file required by MFC due to our UI.
Files installed to “[Windows Directory]\HELP”:
G MSVCRT.DLL – A shared file required by MFC for the C run time library
routines needed by the UI.
G PNPWH???.HLP – A shared Windows 9X help file for our plug and play drivers.
G DRVMCDB.INF – A shared Windows 2000 installation file for DRVMCDB.SYS.
G OLEAUT32.DLL – A shared file that is required due to some of the UI functions
we use in MFC.
G OLEPRO32.DLL – A shared file that is required due to some of the UI functions
we use in MFC.
G PICTUREBTN.OCX – A shared file that contains some of the buttons used in
the main user interface.
G PNPWPROP.DLL - This is a Windows 9x Plug-n-play resource file used by PAPI
to generate the PNP dialog.
G PNPWR???.DLL - A shared Windows 9X file that contains translated resources
for the PNP dialog
G VXBLOCK.DLL – This is a helper DLL shared between many products that
allows us to stop running conflicting applications. It provides the support for
running MyCD and DLA simultaneously.
DLA Engine Installation
The DLA engine attempts to update all DLA engine drivers to be the same. These
drivers are the file system engine drivers and have nothing to do with the actual
device drivers from the shared components team. There are two complex issues with
this. The first is to be certain that all of the engine drivers are the new versions. The
second is to make certain that all of the PCONFIG data gets combined into one file.
Each installation has a PCONFIG file. This file indicates what devices are supported
for DLA. However, as a new version of DLA is installed, new devices may be supported
and this needs to be updated. As a version of DLA is uninstalled, some devices may
disappear from the support list while others remain from another installation.
All of this is handled by DLAUNIN.EXE. The normal installer calls “DLAUNIN.EXE –Q
–I –D:<INSTALL>” where –Q means quiet mode, -I means install, and –D indicates the
directory to install from where <INSTALL> is the directory. Only 1 version of DLA can
be installed on a machine. This is a new feature of the MSI installer
G VXDMDBTN4.OCX – This is a shared file that contains some of the buttons
used in the main user interface.
Shared Components Installation
Files installed to “[Windows Directory]\SYSTEM32\DRIVERS”:
G DRVMCDB.SYS – Our shared optical device driver for Windows 2000 only.
G DRVNCDB.SYS – Our shared optical device driver for Windows NT 4.0 only.
The shared components (drivers used by all products including backup) are handled
by the basic installer. Each component is updated to make certain that only the
newest version is installed. A helper file (PNPWTAPE.EXE for Win9X or PNPNINST.EXE
for NT) handles the plug and play driver installation. This installation is the same
basic installation we use on all products.
G DRVNDDM.SYS – Our shared DDM driver file for Windows NT (4.0 or 2000)
only.
Files installed to “[Windows Directory]\INF”:
Registry
G DRVMCDB.INF – A shared Windows 2000 installation file for DRVMCDB.SYS.
G DRVNCDB.INF – A shared Windows NT 4.0 installation file for DRVNCDB.SYS.
G DRVNDDM.INF – A shared Windows NT (4.0 and 2000) installation file for
DRVNDDM.SYS.
G PNPWIDE.INF – A shared Windows 9X installation file for our IDE plug and
play drivers.
G PNPWTAPE.INF – A shared Windows 9X installation file for our tape plug and
play drivers.
DLA install settings are stored in the registry in
MyComputer\HKEY_LOCAL_MACHINE\Software\VERITAS\Direct
Access\CurrentVersion\All
DLA driver settings are stored in the registry in
MyComputer\HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\* (* =
name of DLA driver e.g. tfsnifs)
NOTE: These settings should not be altered by the user.
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Discontinued Products
2. Click HP DLA.
Using HP DLA
Starting HP DLA
The HP DLA Welcome screen appears (see Figure 36).
1. Use one of the following methods to start HP DLA:
•
•
Select
Start>>Programs>>Hewlett-Packard>>HP DVD-Writer>>HP DVD-Writer.
Double-click the HP DVD-Writer desktop icon (see Figure 34).
•
.
Figure 34 HP DVD-Wriiter Desktop Icon
The hp cd-dvd screen appears (see Figure 35).
Figure 36 HP DLA Welcome Screen
Format
All discs must be initialized (or formatted) before they can store data. HP DLA’s
Format feature allows you to format your media directly from Windows Explorer just
as you would any other drive.
HP DLA can perform either a Quick or Full format of your discs. The following table
describes the fundamental differences between the two:
Table 27 Comparison of the different types of formatting
Quick Format
Full Format
Faster (generally taking less than 60
seconds)
Depending upon the speed of the drive,
may take up to 90 minutes
Figure 35 hp cd-dvd Screen
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Discontinued Products
G Media formatted with compression can only be read by a machine with HP
DLA installed.
G Formatting a CD-R or DVD-R uses space on the media.
G If your CD-RW, DVD-RW or DVD-RAM disc has been used by another
application, it may take HP DLA a little longer than normal to format the disc.
G If your drive is HP Fast Format capable (see your optical recorder’s User Guide
for more information) HP DLA will automatically use the HP Fast Format
feature when performing a Full Format of your disc. This feature allows you to
read and write to your disc during the formatting process.
Quick Format
Full Format
Can be performed on all CD and DVD
recordable discs
Only available for CD-RW, DVD+RW,
DVD-RW, and DVD-RAM media
and DVD-R media
CD-RW, DVD+RW, DVD-RW, and
DVD-RAM media
To format a compact disc
Caution Formatting a disc makes all previously recorded data
inaccessible.
Make Compatible
The Make Compatible feature makes the uncompressed data on your CD-R media
readable by virtually any CD-ROM drive.
!
1. Open HP DLA.
2. If your system has more than one recorder you can select the drive you wish to
use by clicking the Change button on the left of the screen.
Caution The Make Compatible feature closes your appendable disc
making it impossible to write further information to that disc. Do not use
this feature until you have finished copying files to your disc.
!
3. Click the Format button.
4. Place your media in your optical recorder and wait for the drive to spin up.
To make your disc compatible
NOTE: See Eject Button on page 70 for information on ejecting your recorder
1. Open HP DLA.
tray.
2. Insert your CD-R disc into the drive tray.
3. Click the Make Compatible button.
4. Click the Start button.
5. Click the Next button.
6. Set the options:
a. Type a label for the media (optional) by placing the cursor in the Volume
NOTE:
label box and typing the name you wish.
G Depending on the amount of information on the disc, this process may take a
few minutes to complete and cannot be cancelled.
b. Select the Format option (either Quick or Full).
c. If desired, select Enable Compression by clicking the option box until a check
mark appears. (This compresses data with an approximate 2:1 compression
ratio.)
G When using discs formatted by Make Compatible on computers that don’t
have HP DLA installed, long file names will be shortened and directories
nested more than 30 folders deep will not be readable.
G Discs created with Make Compatible cannot be read by computers running in
DOS mode.
7. Click Next.
NOTE:
G Once the Format operation is started, it cannot be cancelled.
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Preferences
Caution Use care when writing compressed files to write-once media
such as CD-R and DVD-R. HP DLA is not able to determine in advance if a
compressed file will fit on your disc. If the disc fills up before HP DLA
finishes writing the file, you’ll have to start over with a new disc.
The Preferences feature allows you to customize settings that control how HP DLA
works.
!
To customize your settings
2. Set all appropriate option boxes:
Add Media Icon to the Taskbar
Explore Button
Clicking the Explore button allows you to view the contents of your optical disc via
the typical Windows Explorer screen. From there you can open, move, rename, and
delete files just as you would from any other drive. HP DLA will automatically write
the new information to your disc.
G Placing a check mark in the option box will place an icon in the Windows
taskbar when you start up your computer.
G Removing the check mark will remove the icon from the taskbar.
NOTE: For users of Windows NT 4.0, 2000 Professional and XP: If you change the
drive letter of your optical disc recorder after installing HP DLA, you will
need to restart your computer before HP DLA will be able to recognize
discs in your optical drive.
Eject Button
Once a disc is inserted into the optical recorder, clicking the Eject button will open
the tray so you can remove the disc.
Tips
NOTE:
G The Eject button does not open the tray when there is no disc in the drive.
Manually open the recorder to insert the disc.
G HP DLA is enabled for one optical recorder at a time. Use the Change button
The Taskbar Icon
If you right click on the media icon displayed in the taskbar, HP DLA will display a
menu that lets you select a drive to access the following shortcuts:
to switch between drives, if you have more than one.
Explore -- Open a Windows Explorer screen displaying the contents of the disc (see
Explore Button)
Properties Button
The Properties feature shows you the following information about your optical disc:
Format -- Format the disc (see Format on page 68)
Eject -- Eject the disc (see Eject Button on page 70)
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Label: The name given to the disc.
Type: The type of optical device being used to read the disc.
Compression: The type of compression used to create the disc (i.e., None or
Software).
Make Compatible -- Open the Make Compatible feature (see Make Compatible on
page 69)
Properties -- View disc Properties (see Properties Button on page 70)
Preferences -- Open the Preferences feature (see Preferences on page 70)
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Used Space: The amount of information stored on your disc.
Free Space: The amount of unused space still available on your disc.
Drag and Drop Files
You can drag files and folders directly from Windows Explorer to your disc.
1. Open Windows Explorer.
NOTE: Information about Used Space and Free Space is displayed both
numerically (in KB or MB) and visually (blue shows used space, magenta
shows free space).
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Discontinued Products
2. In Windows Explorer, highlight the file(s) and folder(s) you wish to copy.
2
.
Select S
e
t
t
i
n
g
s
then C
o
n
t
r
o
l
P
a
n
e
l.
3. Click Add/Remove Programs then click the Install/Uninstall tab.
4. Select HP DLA from the menu and click the Add/Remove... button.
Windows will remove all files associated with HP DLA from your computer.
NOTE: You can select multiple files and folders by holding down the Ctrl or Shift
key while highlighting your files. Press the Ctrl key and use your mouse to
select non-adjacent files. Press the Shift key and use your mouse to select
another file -- all files between the two are selected).
Windows 2000
3. Position your mouse over the file(s) in Windows Explorer. Hold your mouse
To remove HP DLA from a Windows 2000 Professional machine
1. Click the Windows Start button.
button down and drag your files to your optical drive.
4. Release your mouse button. HP DLA will copy your selected files to your disc.
2. Select Settings then Control Panel.
3. Click Add/Remove Programs.
Uninstalling HP DLA
4. Select HP DLA from the list of removable programs and click the Change/
Remove button.
Windows 9x
To remove HP DLA from a Windows 9x machine
1. Click the Windows Start button.
Windows will remove all files associated with HP DLA from your computer.
Windows XP
2. Select Settings then Control Panel.
To remove HP DLA from a Windows XP machine
1. Click the Windows Start button.
2. Click Control Panel.
3. Click Add/Remove Programs then click the Install/Uninstall tab.
4. Select HP DLA from the menu and click the Add/Remove... button.
Windows will remove all files associated with HP DLA from your computer.
3. Click Add or Remove Programs.
Windows NT
To remove HP DLA from a Windows NT machine
1. Click the Windows Start button.
4. Make sure the Change or Remove Programs button is selected, click HP DLA
from the list of programs, and click Change/Remove.
Windows will remove all files associated with HP DLA from your computer.
2. Select Settings then Control Panel.
3. Click Add/Remove Programs then click the Install/Uninstall tab.
4. Select HP DLA from the menu and click the Add/Remove... button.
Windows will remove all files associated with HP DLA from your computer.
Windows Millennium
To remove HP DLA from a Windows Millennium Edition machine
1. Click the Windows Start button.
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Manuals for HP MyDVD
HP MyDVD
A tutorial is available through a button on the first MyDVD Wizard screen (Welcome
to My DVD!).
HP MyDVD - Incorporate your video footage, photos and music into DVD titles that
you can view and share on most DVD-ROM and DVD players. Easily transfer your
enjoyable viewing experience for your audience. Jump to video scenes on DVD
randomly and quickly without fast forwarding or rewinding.
Available on the website mydvd.sonic.com/ are:
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MyDVD Knowledge Base — lets you perform queries for answers to commonly
asked questions, and also submit new questions if you can't find what you need.
MyDVD Online Forum — a place where you can ask questions, post answers,
exchange information, and learn new ways to use MyDVD.
NOTE: HP MyDVD does not run on Windows NT.
FAQs — Answers to frequently asked questions
System Requirements
Installation
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Windows 95/98/ME/2000/XP
800 MHz Pentium-based PC or higher
128 MB RAM
MyDVD disk space: 80MB
Video disk space: 5GB
1024 x 768 with 16-bit (or better) color display
DVD drive
HP MyDVD is presented as an installtion option during the integrated install, except
on Windows NT machines. The DirectX8a installer is used to install HP MyDVD on
Windows 95/98.
Mouse
Features
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Video import formats: MPEG-1, MPEG-2, AVI, QuickTime
Audio import formats: WAV, MPEG-1 Audio
Graphic import formats: BMP, JPG, PICT, PNG, TIF, TGA
Video conversion: Software transcoder to convert AVI & QuickTime to MPEG
Video standards: NTSC and PAL
DVD output devices: CD-R, hard-drive
DVD player: Included (can be automatically put on CD-R)
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Discontinued Products
Using HP MyDVD
NOTE: HP MyDVD does not run on Windows NT.
Starting HP MyDVD
•
•
Insert a blank disc into the drive.
Select
Start>>Programs>>Hewlett-Packard>>HP DVD-Writer>>HP DVD-Writer.
•
Wizard screen (see Figure 40 on page 74).
•
•
Double-click the MyDVD desktop icon (Figure 44).
Select Start>>Programs>>MyDVD>>MyDVD
The MyDVD Wizard screen appears (see Figure 40 on page 74).
.
Figure 39 hp cd-dvd Screen
2. Click HP MyDVD.
The MyDVD Wizard screen appears (see Figure 40 on page 74).
3. Use the wizard to create the DVD.
Figure 37 HP DVD-Wriiter Desktop Icon
.
Figure 38 MyDVD Desktop Icon
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Customer Support
For more information, contact:
Phone
Sonic pay-by-phone support provides access to dedicated support personnel on a
per-incident basis. A fee will be charged to your credit card and covers the support
needed to resolve an issue. Available worldwide.
USA and Canada
Pay $29.95 per incident. Call 1-877-DVD-1124
9am - 6pm Pacific Standard Time, USA (weekdays only)
Outside the USA and Canada
Pay $29.95 per incident. Call +1-415-893-7065
9am - 6pm Pacific Standard Time, USA (weekdays only)
Web
mydvd.sonic.com
Figure 40 MyDVD Wizard Screen
Support Provider
First Tier Support is provided by Hewlett-Packard
Second Tier Support is provided by Sonic
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Using HP Simple Backup
Starting HP Simple Backup
HP Simple Backup
HP Simple Backup is a Windows based Backup software that allows you to use your
HP CD-Writer to create backups of your computer's files and then restore those files
1. Use one of the following methods to start HP Simple Backup:
•
Select
Start>>Programs>>Hewlett-Packard>>HP DVD-Writer>>HP DVD-Writer.
•
Double-click the HP DVD-Writer desktop icon (see Figure 41).
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Full System Backup
Custom Backup
Complete System Restore
Custom Restore.
.
HP Simple Backup also offers the following features to customize your backup or
restore sessions to suit your individual needs:
Figure 41 HP DVD-Wriiter Desktop Icon
I
It can back up your entire drive, individual directories (with or without their
subdirectories), or individual files.
2. Click HP Simple Backup.
The hp cd-dvd screen appears (see Figure 42).
I
It can put multiple backup sessions onto one disc thus avoiding wasted media. It
will estimate how many discs you will need to complete your backup so you
won't run out of media half way through a job.
3. Follow the instructions in the following sections.
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Its Autorun feature allows you to restore files to any computer equipped with a
CD reader (yours or anybody else's).
You can even customize the way that you restore your files (i.e., overwrite all files,
just the old ones, or never overwrite an existing file).
Figure 42 hp cd-dvd Screen
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HP Simple Backup's Wizard walks you through the rest of the necessary steps.
Full System Backup
Making a copy of your computer's entire hard drive is easy with HP Simple Backup.
1. Start HP Simple Backup.
NOTE: If HP Simple Backup does not start automatically, click on the Windows
Start button and then select the Run... option. Browse to your CD reader's
drive, double click the Setup.exe command and then click OK.
HP Simple Backup's Wizard walks you through the rest of the necessary steps.
Automatically Excluded Files
Because of the constantly changing characteristics of some types of files, HP Simple
Backup automatically excludes them. Following is a list of some of these types of
files:
Custom Backup
HP Simple Backup's Custom Backup feature allows you to pick and choose which
files you want to backup. To create a Custom Backup, perform the following steps:
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Backup application files
Index files for caches (internet files, history files, etc.)
Windows swap files
Drivespace or Doublespace files
Temporary directories (i.e., .tmp files)
1. Start HP Simple Backup.
2. Click on Custom Backup from the main screen.
HP Simple Backup's Wizard walks you through the rest of the necessary steps.
Complete System Restore
Errors and Warnings Report
The following is a list of errors and warnings that may appear in the Report file after
a backup or restore operation. Look below for a description of the error that was
reported.
HP Simple Backup's Complete System Restore option allows you to take the backup
files you created using the Full System Backup option and put those files back onto
any computer equipped with a CD reader (yours or anyone else's).
1. Insert the first CD of your backup set into your CD reader.
2. Click Complete System Restore from the automatically displayed screen.
HP Simple Backup's Wizard walks you through the rest of the necessary steps.
Error/Warning
Description
File/directory busy or in
An application was running at the time of backup,
NOTE: If HP Simple Backup does not start automatically, click on the Windows
Start button and then select the Run... option. Browse to your CD reader's
drive, double click the Setup.exe command and then click OK.
use by another application, or a data file was in use. Close all applications, or
it will be skipped
those running from your system tray (i.e. Anti-
virus, Scheduler,...), prior to backing up.
Custom Restore
Error opening file/directory • File or directory may be corrupted. Recommend
running ScanDisk on that drive prior to backup.
• You may not have proper read access to that file
or directory (i.e. Windows NT security
The Custom Restore option is much like the Complete System Restore option in that
it allows you to restore files to any computer equipped with a CD reader (yours or
anybody else's).
1. Insert the disc you created using HP Simple Backup's Custom Backup option into
permission).
your computer's CD reader.
2. Click Custom Restore from the automatically displayed screen.
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Error/Warning
Description
Error/Warning
Description
Error reading data from file • File or directory may be corrupted. Recommend
File/directory busy or
access denied during
backup
These files or directories were not successfully
backed up due to one or more of the errors above.
Therefore, they are not available for restore on the
backup media. This is simply a warning. To avoid
receiving these errors in the future, follow the
instructions above.
system
running ScanDisk on that drive prior to backup.
• You may not have proper read access to that file
or directory (i.e. Windows NT security
permission).
File/directory not found
File or directory was missing during backup. The
files or directories selected for backup may have
been moved or deleted by another application. If
you would like these files backed up, locate them
and perform a Custom Backup on these files.
Support Provider for HP Simple Backup
First Tier Support is provided by Hewlett-Packard.
Second Tier Support is provided by VERITAS.
Error creating file/directory • File may be in use. Make sure the file you are
restoring is not open or running.
• You may not have proper write access to that file
or directory (i.e. Windows NT security
permission).
• The hard disk you are restoring to may be
corrupted. Recommend running ScanDisk on
that drive prior to restore.
File/directory missing or
corrupt during backup
These files or directories were not successfully
backed up due to one or more of the errors above.
Therefore, they are not available for restore on the
backup media. This is simply a warning. To avoid
receiving these errors in the future, follow the
instructions above.
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HP Simple Backup
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
.
PowerDVD
PowerDVD - Play DVD movies on your PC
System Requirements
I
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I
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Intel Pentium II 350MHz with MMX technology or above
DVD-ROM installed
Audio card supporting 44.1KHz or 48KHz sampling rate
32MB main memory
Hard disk requirement of at least 20MB
Display card supporting DirectDraw StandardFeatures
Figure 43 HP DVD-Writer Desktop Icon
.
Figure 44 PowerDVD Desktop Icon
Manuals for PowerDVD
The user’s guide is provided in Acrobat PDF format.
Using PowerDVD
Starting PowerDVD
1. Use one of the following methods to start PowerDVD:
•
•
Insert a blank disc into the drive.
Select
Start>>Programs>>Hewlett-Packard>>HP DVD-Writer>>HP DVD-Writer.
•
Double-click the HP DVD-Writer desktop icon (see Figure 43) to open the
hp cd-dvd screen (see Figure 45), then click PowerDVD to open the
PowerDVD screen (see Figure 46 on page 79).
•
•
Double-click the PowerDVD desktop icon (Figure 44).
The PowerDVD screen appears (see Figure 46 on page 79).
Select Start>>Programs>>CyberLink PowerDVD>>PowerDVD
The PowerDVD screen appears (see Figure 46 on page 79).
Figure 45 hp cd-dvd Screen
2. Use the controls in the PowerDVD screen to play the DVD.
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PowerDVD
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Support Provider
First Tier Support is provided by Hewlett-Packard.
Second Tier Support is provided CyberLink.
Customer Support
For more information, contact:
Email
Phone
886-2-8667-1298
Fax
886-2-8667-1467
Web
www.gocyberlink.com
International Headquarters
CyberLink Corporation, 15F, No.100,
Figure 46 PowerDVD Screen
Min-Chiuan Road, Hsin-Tian City, Taipei Hsien, Taiwan
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PowerDVD
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Chapter 8 Maintenance
This chapter is organized as follows:
Product Care
I
There are no user serviceable or maintainable parts in hp dvd-writer drives.
When the drive is not in use, store the lid or tray in the closed position to keep
out dust particles and other contaminants.
Product Care
p. 80
p. 80
I
Product Cleaning
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Avoid vibration and shock to the drive. Excessive vibration and shock can
misalign the laser and/or optics.
Never mount or operate the drive in an upside down position.
Product Cleaning
Drive
The hp dvd-writer drives do not require cleaning.
I
Never use a “CD-ROM cleaning kit” with this drive. The abrasive surface and
brushes can damage the optics for the laser of the drive.
If the external case becomes soiled, clean with a soft damp cloth and a mild
detergent. Never clean with alcohol, gasoline, kerosene, benzene, lacquer
thinner, or anti-static agents.
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Never use compressed air to clean the drive! The drive has parts that have very
fine movement. Compressed air can impact these parts with dust and
contaminants, causing them to fail.
Media
With reasonable care you can expect your DVDs or CDs to last for decades. However,
to ensure performance and durability, follow these guidelines for handling your
DVDs or CDs:
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Protect recording surfaces from scratches, fingerprints, and dirt.
Hold DVDs or CDs by the outer edge or by the center hole.
You can clean a CD with a soft, dry cloth. You can also use commercial CD
cleaner or ethyl alcohol. Wipe the CD in straight lines from the center to the
edges only.
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Write by hand only on the “white” premarked label side using an oil-based felt
tip marker. Do not use a ball-point pen.
Do not leave a CD in direct sunlight or in hot, humid location.
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Product Care
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Chapter 9 Troubleshooting
This chapter provides descriptions and solutions for some hp dvd-writer drive
hardware and software problems, and is organized as follows:
HP Troubleshooting Assistant
More troubleshooting information is available in the browser-based
HP Troubleshooting Assistant, which is installed with the drive.
Up-To-Date Troubleshooting Information
HP Troubleshooting Assistant
Improving Drive Performance and Reducing Errors
Software Errors
p. 81
p. 81
p. 81
p. 83
p. 84
p. 86
p. 86
p. 88
p. 88
p. 90
p. 91
NOTE: Double-click on the hp dvd-writer icon on the desktop, then click on Help,
then click on Troubleshooting.
Installation
Making Audio CDs
Reading CDs
High Speed CDs
80-Minute CDs
Unable to Hear Music
DLA 2.5 Known Problems
Up-To-Date Troubleshooting Information
http: //www. hp. com/support/dvd-capture
Figure 47 hp troubleshooting screen
Improving Drive Performance and Reducing Errors
http: //www. hp. com/support/dvd-mydvd
http: //www. hp. com/support/dla
Enabling Direct Memory Access to Enhance System
Performance
Many computers and computer hardware devices come with a feature called Direct
Memory Access (DMA). When you enable DMA, you accelerate data transfer between
hardware devices because of a shortcut called the DMA channel. The DMA channel
permits data to completely bypass the computer's CPU and travel directly from main
system memory to the intended hardware device. By removing the CPU passageway,
Frequently asked questions and answers are provided in Chapter 6 Tips and
Techniques.
Release Notes for the hp dvd-writer dvd100i drives are on page 96.
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Up-To-Date Troubleshooting Information
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Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
you decrease the amount of time it takes to create your CD or DVD and increase
system performance. Enabling DMA also reduces disc-writing failures.
Enabling DMA on HP IDE CD/DVD Drives and Windows 2000
Professional
HP recommends enabling DMA on all internal IDE CD/DVD Writers and all hard
drives. DMA is not available on external HP drives; however, you can still improve
drive(s).
1. Click the Start button, select Settings, and click Control Panel.
2. Double-click the System icon.
3. Click the Hardware tab.
4. Click the Device Manager button.
To enable DMA on HP CD/DVD drives and your computer's hard drives, follow the
procedures for your version of Windows.
5. In the list of devices, double-click IDE ATA/ATAPI Controllers.
6. Double-click the controller (normally the Secondary IDE Channel) that
Enabling DMA on HP IDE CD/DVD Drives and Windows 98/Me
1. Click the Start button, select Settings, and click Control Panel.
2. Double-click the System icon.
connects the HP CD/DVD drive to the motherboard.
7. Click the Advanced Settings tab.
8. Next to Transfer Mode select DMA if available for the correct IDE device. If
you're unsure which device to enable DMA on, try setting DMA on both master
(device 0) and slave (device 1).
3. Click the Device Manager tab.
4. Double-click the CDROM icon.
5. Double-click the HP CD/DVD drive listed.
6. Click the Settings tab.
9. Click OK.
Enabling DMA on hard drives and Windows 2000 Professional
1. Click the Start button, select Settings, and click Control Panel.
2. Double-click the System icon.
7. Check the box next to DMA. If the box is already checked, then DMA is already
enabled for the HP CD/DVD drive.
NOTE: USB CD Writers do not have the DMA feature available
3. Click the Hardware tab.
Enabling DMA on hard drives and Windows 98/Me
1. Click the Start button, select Settings, and click Control Panel.
2. Double-click the System icon.
4. Click the Device Manager button.
5. In the list of devices, double-click IDE ATA/ATAPI Controllers.
6. Double-click the controller (normally the Primary IDE Channel that connects
3. Click the Device Manager tab.
the hard drive to the motherboard.
4. Double-click Disk Drives.
7. Next to Transfer Mode select DMA if available for each hard drive.
8. Click OK.
5. Double-click on the IDE hard drive listed.
6. Click the Settings tab.
7. Check the box next to DMA. If the box is already checked, then DMA is already
enabled for the HP CD/DVD drive.
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Improving Drive Performance and Reducing Errors
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Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
DMA will not stay enabled
Software Errors
Reasons why DMA will not stay enabled after restarting your
computer
support DMA.
HP RecordNow reported it was unable to read fast enough
When HP RecordNow creates a CD, it does so in a single, continuous operation. This
operation requires that the computer's hardware and software transfer data from the
source device to the HP drive fast enough to keep the HP drive's laser turned on at all
times. If the HP drive becomes "starved" for data, the laser will turn off, and the
recording session will fail. There can be many different causes of this error.
2. DMA is not available on your computer.
3. DMA has not been enabled in the computer's Basic Input/Output System (BIOS).
This error is more likely when making second-generation copies, when using a slow or
unreliable CD-ROM as the source drive, or when using faster write speeds (10X or 12X)
especially when the blank media is not rated for higher speeds.
Refer to your computer's manufacturer for more information about using DMA on
your system.
Other problems occurred after enabling DMA
If you enabled DMA and your system locks when accessing the HP drive or you start
to have other system problems, disable DMA as a possible solution.
If you are prompted to "retry" following a failed CD recording, first, try the following:
1. Clean your source CD.
2. Use your HP drive as your source drive.
Other performance issues
40-conductor, 40-pin vs. 80-conductor, 40-pin IDE cables
3. Test the performance of your CD-ROM and HP drive prior to recording.
4. Retry the operation.
The IDE cable that came with your new HP drive is a 40-conductor, 40-pin cable.
Some computers now come with hard drives connected to faster 80-conductor,
40-pin cables, also known as ULTRA ATA66/100s.
HP RecordNow reported that there was a problem reading the
disc being copied
Clean the CD
The connectors on each of these two cables are the same, however you can note the
difference between the two configurations on the cables themselves. The
80-conductor cables have more conductors on the cable, which can increase the
performance of your hard drive.
1. Use a mild, nonabrasive soapy solution on a nonabrasive cloth to clean the shiny
side of the disc.
2. Wipe from the center to the edge of the disc.
When you installed your new HP drive, you might have replaced an 80-conductor
cable with the 40-conductor cable that came in the box with your new drive. If you
did replace an IDE cable, and your system now works slower, or you are having
performance problems with one of your hard drives or a CD-ROM or DVD-ROM
drive, examine the IDE cables. If you replaced an 80-conductor cable with a 40-
conductor cable, your performance issues could be related to this and you should
reinstall the 80-conductor cable. Although this isn't a recommended configuration,
your HP drive will function with an 80-conductor cable.
3. Dry the disc completely before reinserting it into your CD-ROM drive.
Try using a different source drive
To change the source drive, click the Change button in the device panel on the lower-
right side of the RecordNow main window and select the desired drive from the pull-
down list. Insert the CD into the selected drive.
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Software Errors
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Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Try using your HP drive as both the source and destination drive
HP RecordNow reported that the source disc cannot be copied
If you use your HP drive as your source drive, the entire contents of the audio CD
must be copied to your computer's hard disk. A 74-minute audio CD requires
approximately 670MB of free hard disk space. Make sure your hard disk has at least
Two types of source discs cannot be copied because they are in an incorrect format:
I
DVD movies that use copyright protection.
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Discs that were written using the packet writing method (such as Veritas DLA).
If you're trying to record to an 80-minute CD
The audio layout portion of the HP RecordNow application restricts audio creation to
the 74-minute standard.
Installation
Your HP drive is installed, but does not appear in Windows
Explorer
HP RecordNow reported a write error
See A high speed CD-RW disc was used in a drive that does not support high speed
on page 88.
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Review your HP drive's configuration settings.
Turn off your computer, wait 20 seconds, then turn it on again.
Make sure your HP drive is receiving power. Press the eject button to open and
close your HP drive's tray. If the tray opens and closes, the drive is receiving
power.
The CD-R or CD-RW disc may be scratched, damaged, or dirty
If the CD-R or CD-RW disc is scratched, damaged, or dirty, your HP drive may not be
able to write data or audio to it.
I
If the drive is not receiving power, make sure that a power cable is plugged into
the rear of the drive. If you have an external drive, make sure the external power
supply is plugged into a working wall outlet or power strip.
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Try using a new CD-R or CD-RW disc.
Try using a different manufacturer's CD-R or CD-RW disc.
Clean the CD-R or CD-RW disc:
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Disconnect and then reconnect your external HP drive's power cable.
Disconnect and then reconnect data cable at both ends: at the back of the drive
and at the computer's connector.
1. Use a mild, nonabrasive soapy solution on a nonabrasive cloth to clean the shiny
side of the disc.
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If you have an internal HP drive, check the data connectors at both ends for bent
pins. If you find any bent pins, GENTLY and CAREFULLY straighten them with
needle-nosed pliers.
Check the data cable for any signs of damage. If there is damage, you may need
to replace the data cable.
2. Wipe from the center to the edge of the disc.
3. Dry the disc completely before reinserting it into your HP drive.
HP RecordNow reported that your HP drive is in use
Another application, such as DLA, is currently using your HP drive, preventing HP
disc.
Your HP drive is installed and appears in Windows Explorer,
but now other devices such as CD-ROM or DVD-ROM
drives do not appear in Windows Explorer
1. Press the eject button on the front of your HP drive and follow any on-screen
Check IDE/SCSI ribbon cables
instructions.
You may have dislodged the IDE/SCSI ribbon cable for one of your IDE/SCSI
controllers when you installed your HP drive. Inspect all cable connections inside
2. Insert a new, unformatted disc and return to HP RecordNow.
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Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
your computer, disconnecting and reconnecting the cables on the devices that no
7
.
Click the S
e
t
t
i
n
g
s
tab.
longer work.
8. Set the Start drive letter and Finish drive letter settings to the desired letter.
9. Click the OK button.
Check data connectors for bent pins
10. Repeat steps 6 through 9 for each remaining drive in the list.
11. Make sure no two drives are assigned to the same letter.
Check external SCSI cables
Windows NT
1. Log on with Administrator privileges.
You may have dislodged the SCSI cable for one of your SCSI devices when you
installed your HP drive. Inspect all SCSI cable connections, disconnecting and
reconnecting the cables on the devices that no longer work.
2. Click the Start button, point to Programs, point to Administrative Controls
(Common), and click Disk Administrator.
Change drive letter assignments
3. Click a CD-ROM or DVD-ROM device.
If you had assigned a fixed drive letter to your old device(s), Windows may now be
assigning that letter to your HP drive, making it unavailable when the fixed letter
assignment is attempted. Cancel all fixed drive letter assignments, or manually
assign new fixed letters for all devices.
4. Click the Tools menu, then click Assign Drive Letter.
5. Click the Assign Drive Letter radio button.
6. Select the desired drive letter from the pull-down list.
7. Click the OK button.
Windows assigned the wrong drive letters to your drives
Unless you specify otherwise, Windows assigns drive letters based on the hardware
features of your computer and its components. This means that, in some cases,
installing a new drive shuffles the drive letters not only of your new drive, but of
those that were already installed.
8. Repeat steps 3 through 7 for each remaining drive.
9. Make sure no two drives are assigned to the same letter.
Windows 2000
1. Log on with Administrator privileges.
If you want to assign drive letters to your CD or DVD drives manually, follow the
procedure for your version of Windows.
2. Click the Start button, point to Settings, then click Control Panel.
3. Double-click Administrative Tools.
Windows 95/98/Me
1. Click the Start button, point to Settings, and click Control Panel.
2. Double-click the System icon.
4. Double-click Computer Management.
5. Highlight the Storage icon in the left pane.
3. Click the Device Manager tab.
6. Double-click the Disk Management icon in the right pane.
7. Right-click the first drive whose drive letter you want to change.
8. Click the Assign New Drive Letter and Path option on the popup menu.
9. Select the desired drive letter from the pull-down list.
4. Click the View devices by type radio button.
5. Double-click the CDROM icon.
6. Double-click a CD-ROM drive in the list.
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Troubleshooting
Release Notes
Discontinued Products
10. Click the OK button.
1
.
Click the Program Options button on the HP RecordNow main window.
11. Repeat steps 5 through 8 for each remaining drive.
2. Click the Advanced tab on the Program Options dialog box.
3. Check the Test operation before recording discs box.
The HP drive's software installation fails
HP RecordNow reported an incorrect file format
1. Click the Start button, point to Settings, and click Control Panel.
2. Double-click the Add/Remove Programs icon.
3. Scroll through the list of installed programs.
4. When you see your HP drive's entry, click it.
5. Click the OK button.
The specified file cannot be recorded to the CD because it is not in the correct format.
MP3 and WAV files must be recorded as 16-bit stereo files using a rate ranging from
22KHz to 44.1KHz.
See also:
I
HP RecordNow reported that there was a problem reading the disc being copied
on page 83.
6. Follow all on-screen instructions to uninstall the software.
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HP RecordNow reported a write error on page 84.
HP RecordNow reported that your HP drive is in use on page 84.
Reinstall your HP drive's software.
Making Audio CDs
Reading CDs
HP RecordNow reported an error while copying an audio CD
or you hear clicks and pops when playing audio CDs
Try using a different source drive
A computer CD-ROM drive cannot read a recorded disc
The disc is scratched, damaged, or dirty
If the disc is scratched or damaged, it may be unreadable. If the disc is dirty, gently
clean it to remove fingerprints, dust, and smudges:
Use another CD-ROM or DVD-ROM drive, if one is available.
You can also use your HP drive as both the source and destination drive. HP
RecordNow copies the files or audio tracks from the CD to your hard disk, then back
to the CD-R or CD-RW disc. Make sure your hard disk has enough free space to hold
the entire contents of the CD you want to copy.
1. Use a mild, nonabrasive soapy solution on a nonabrasive cloth to clean the shiny
side of the disc.
2. Wipe from the center to the edge of the disc.
3. Dry the disc completely before reinserting it into the CD-ROM drive.
To change the source drive for an exact disc copy, click the Change button in the
device panel on the lower-right side of the RecordNow main window and select the
desired drive from the pull-down list.
Try reading the disc in an HP drive, if available
Otherwise, try reading the disc in a different CD-ROM drive.
When you change source drives or adjust the write speed, you should test your
record operations before making the actual recording. To have HP RecordNow test
your record operations before writing to a disc, follow these steps:
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Making Audio CDs
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Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
If read errors occur when you use the CD-ROM drive to read both commercially-
produced CD-ROM discs and CD-R media, the CD-ROM drive or its controller are
faulty, the driver for the CD-ROM drive or controller is corrupted, or your Windows
installation has become corrupted.
Some CD-ROM drives read discs very slowly if Read Ahead
capabilities are enabled in Windows 95/98/Me.
Turn off Read Ahead capabilities for the drive.
Windows 95/98/Me only:
You used CD-RW media
2. Double-click the System icon.
If your CD-ROM drive can read formatted CD-RW discs but the drive lacks the
necessary software, you can locate the software in the ENGLISH/UDFREADER
directory on the software installation disc.
3. Click the Performance tab on the System Properties dialog box.
4. Click the File System button in the Advanced settings box.
5. Click the CD-ROM tab.
If the UDF Reader doesn't enable you to read the disc, the CD-ROM drive is probably
not Multi-Read compatible. To make a data disc that is compatible with non-Multi-
Read CD-ROM drives, use HP RecordNow and CD-R media.
6. Select No read-ahead from the Optimize access pattern for: pull-down box.
7. Click the OK button on the File System Properties dialog box.
8. Click the OK button on the System Properties dialog box.
The CD-ROM drive you are using is probably not Multi-Read compatible. Use CD-R
media when you want to read discs using this drive.
If you're trying to read an 80-minute CD
See 80-Minute CDs on page 88.
9. Windows prompts you to restart your computer so that the change can take
effect.
A home, auto, or portable stereo CD player cannot play a
recorded disc
If these suggestions do not solve the problem, try these
possible solutions:
Make sure this is an audio CD, not a data CD
You used CD-R media
Home, auto, and portable stereo CD players cannot read data discs.
Try closing the disc with the HP DLA wizard before reading it with a CD-ROM drive
Use the correct media
If closing the disc fails to solve the problem, the CD-ROM drive is probably not Multi-
Read compatible. To make a data disc that is compatible with non-Multi-Read CD-
ROM drives, use HP RecordNow to write the CD.
Make sure you use CD-R discs for recording, not a CD-RW discs. Most stereo CD
players cannot read CD-RW discs. If you used a CD-RW disc, you can easily transfer
its contents to a CD-R disc using the "Make an exact copy" feature of the HP
RecordNow software. After you copy the CD-RW disc, you can erase and reuse it.
(When you close a CD-R disc, you cannot reopen it to add more data with DLA.)
You formatted a disc and copied files to it using drive letter access (Windows Explorer,
etc.)
If an error occurs while recording
If HP RecordNow reported a serious error while recording an audio disc, the final state
of the disc is uncertain. It may or may not play the audio tracks that had been
recorded before the error occurred. Record the audio disc again.
If the CD-ROM drive you are using to read the recorded CD-R disc can successfully
read commercially-produced CD-ROM discs, the drive is probably not capable of
reading any form of recordable CD media.
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Reading CDs
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Product Information
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Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
You hear clicks, pops, and skips
If your audio disc plays but you hear clicks, pops, and skips, the CD was not recorded
High Speed CDs
A high speed CD-RW disc was used in a drive that does not
support high speed
New discs are available that support CD-RW writing speeds of 8X or higher. Older
drives that support 1X to 4X CD-RW writing speeds do not support writing to high-
speed discs. In this case, you cannot use high speed CD-RW media, and must
purchase 2X or 4X certified CD-RW media.
properly. See Making Audio CDs on page 86 for more information on this problem.
See Also:
I
The disc is scratched, damaged, or dirty on page 86.
80-Minute CDs on page 88.
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A computer DVD-ROM drive cannot read a recorded disc
Try reading the disc in an HP drive, if available
To determine if this applies to your problem, examine the logo on
the front of the CD-RW drive. If the drive does not have the "high
speed" designation, do not attempt to use high speed CD-RW media
rated at 8X or higher.
Otherwise, try reading the disc in a different CD-ROM drive.
Some DVD-ROM drives read discs very slowly if Read Ahead
capabilities are enabled in Windows 95/98/Me
80-Minute CDs
See Turn off Read Ahead capabilities for the drive. on page 87.
A computer CD-ROM or HP drive cannot read an 80-minute
CD
The CD is scratched, damaged, or dirty
A DVD movie player cannot play a recorded disc
Make sure this is an audio CD, not a data CD.
I
If the CD is scratched or damaged, it may be unreadable.
I
Use the correct media
more information, see Reading CDs on page 86.
Most DVD movie players can play audio CDs that are recorded on CD-RW media.
Most DVD movie players cannot play audio CDs recorded on CD-R media. If you
media type, CD-R and CD-RW. If your DVD movie player can play CD-R discs, then
always use CD-R media as these discs will also play in stereo CD players. If your DVD
movie player only plays CD-RW discs, always use that media. Note that most stereo
CD players cannot play CD-RW discs.
Try reading the CD in a different drive
Use the drive that was used to write the CD
If you're using a drive different from the one used to write the data, try reading the CD
in the original drive.
An error occurred while recording
See Also:
If an error occurred while writing the CD, you may not be able to read some or all of
the CD. You may not be able to accurately verify a recording error especially if you
did not record the CD.
I
The disc is scratched, damaged, or dirty on page 86.
80-Minute CDs on page 88.
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High Speed CDs
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Use HP media
Supported HP CD-Writer Drives for 80-Minute CDs
HP drives can read most 80-minute CDs. However, the manufacturing process for
80-minute CDs varies and reliability problems can occur. To reduce compatibility
problems with 80-minute CDs, HP recommends that you use HP-brand 80-minute
Table 28 Supported HP CD-Writer Drives for 80-minute CDs
Drive Model
4020i
Hardware is Capable
Software is Capable
no
no
no
no
yes
no
6020 series
7100 series
7200 series
7500 series
8100i series
no
A home, auto, or portable stereo CD player cannot read an 80-
minute CD
Many home, auto, or portable CD players only read 74-minute CDs.
no
no
yes
yes
You cannot write to an 80-minute CD using your HP drive
HP supported drives
All HP DVD-Writers and most HP CD-Writers can write to 80-minute media. The
following HP CD-Writer drives cannot write to 80-minute media: the 4020, 6020,
7100 and 7200 series drives. Ensure that you are using a supported HP CD-Writer
drive when recording to 80-minute media.
Writes up to 78 minutes, 30
seconds on an 80-minute CD
8200 series
8270e series
M820e series
9100 series
9200 series
9300 series
9500 series
9600 series
9700 series
9900 series
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
no
yes
yes
yes
yes
yes
yes
yes
yes
You are using an HP CD-R 80-minute CD
If you are using an HP CD-R 80-minute CD and a supported HP CD-Writer drive and
you cannot write to the disc, you may be experiencing a general write problem also
associated with 74-minute CDs. For more information regarding write errors, see
Software Errors on page 83 or Making Audio CDs on page 86.
You are using a non-HP CD-R 80-minute CD
HP drives can write to most non-HP 80-minute CDs. However, the manufacturing
process for 80-minute media varies and reliability problems can occur. If you are
using non-HP CD-R 80-minute CDs and you are experiencing write problems, HP
recommends switching to 74-minute CDs or HP-brand CD-R 80-minute CDs. You
could also contact the CD's manufacturer for support.
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80-Minute CDs
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
5. Click Properties.
Unable to Hear Music
6. Under Digital CD Playback, uncheck the box next to Enable digital CD audio
for this CD-ROM device. (To uncheck a box, simply click on it.)
You're unable to hear audio through the front headphone jack
If you can't hear audio through the headphone jack on the front of your HP drive, you
volume control. You will only be able to listen to an audio CD that will play in a
standard CD audio player. CDs with MP3 or Wave files cannot be heard through the
headphone jack but must be listened to through a sound card.
7. Click OK.
Windows 98
Enabling the headphone jack in Windows 98
1. Click the Start button, select Settings, and click Control Panel.
2. Double-click the Multimedia icon.
If you do follow these steps to enable the headphone jack, you will not be able to
hear music through your speakers unless an audio cable is connected to your HP
drive and a sound card. To enable the headphone jack on HP CD/DVD drives, follow
the procedures for your version of Windows.
3. In the Multimedia Properties Windows, click the CD Music tab.
4. Under Default CD-ROM drive for playing CD music, select the name of the
drive letter for your HP drive in the scroll window.
Windows 2000 Professional
5. Uncheck the Enable digital CD audio for this CD-ROM device. (To uncheck a
Enabling the headphone jack in Windows 2000 Professional
1. Click the Start button, select Settings, and click Control Panel.
2. Double-click the System icon.
box, simply click on it.)
6. Click OK.
Windows XP
3. Click the Hardware tab.
Enabling the headphone jack in Windows XP
1. Click the Start button, select Settings, and click Control Panel.
2. Click the Performance and Maintenance icon.
3. Click the System icon.
4. Click the Device Manager button.
5. Double-click DVD/CD-ROM drives and double-click on the name of the drive(s)
you want to enable.
6. Click Properties.
7. Under Digital CD Playback, uncheck the box next to Enable digital CD audio
for this CD-ROM device. (To uncheck a box, simply click on it.)
8. Click OK.
4. Click the Hardware tab.
5. Click the Device Manager button.
6. Double-click DVD/CD-ROM drives and double-click on the name of the drive(s)
you want to enable.
Windows Me
Enabling the headphone jack in Windows Me
1. Click the Start button, select Settings, and click Control Panel.
2. Double-click the System icon.
7. Click Properties.
8. Under Digital CD Playback, uncheck the box next to Enable digital CD audio
for this CD-ROM device. (To uncheck a box, simply click on it.)
9. Click OK.
3. Click the Device Manager tab.
4. Double-click CD-ROM drives and double-click on the name of the drive(s) you
want to enable.
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Unable to Hear Music
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Simple Backup and DLA can’t be used simultaneously
DLA 2.5 Known Problems
DirectCD media read in DLA shows incorrect date/time
This result is exclusive to computers with a CD-ROM and a CD-RW device or multiple
CD-RW devices installed.
If a CD written to by DirectCD is read with DLA,
When Simple Backup is in use for one optical device, it blocks access to all other
optical devices that are configured on that system.
stamp recorded from DirectCD.
This status is independent of device type, interface or bus configurations. Once the
Simple Backup operation is completed, access to all optical drives is restored.
The original date/time stamp from DirectCD is correct, with DLA’s is not.
We cannot determine if Direct CD is writing to the media correctly. DirectCD may be
the only program that can view this correctly. (PTR#5043900)
The DLA product will report that the drive is in use if access is attempted during any
Simple Backup operation.
Backpack Re-Writer 4A: Not Detected by DLA.
A warning message from DLA
(PTR#5044123)
Very long volume label names get truncated in DLA tab and DLA properties
During the formatting of a CDR a name of 25 characters or more can be created.
However the name will be truncated at the 25th letter. (PTR#5044132)
"No compatible CD Recordable or CD Re-Writable devices could be found on your
system." When using a Backpack Re-writer 4A.
Disabling auto-insert results in DLA not recognizing discs.
Problem Description:
DLA appears to interfere with the driver installation for the Backpack Re-writer. If you
install the Backpack software first, restart the machine and install DLA, and restart
once more, you will not encounter any problems. However, if you install DLA first,
restart the machine and install the Backpack driver software, and restart once more,
you receive the above warning from DLA.
If auto-insert notification is disabled, DLA will not recognize a disc in the drive. Other
applications can see it and use the disc fine.
The user must enable auto-insert notification.
(PTR#5039302)
Incorrect error message with Win 95 and Office 97
Despite this error message, the Backpack drive is mounted and has an assigned drive-
letter. You can browse the drive from My Computer and it is displayed within the
Device Manager. The drive will be recognized if you restart the computer another
time. (PTR#5043061)
If a user removes the media from the drive and tries to save a file through Office 97,
they will receive an error message “Floppy is not in use.” The message should be
“please insert media in drive.”
This error is limited to Windows 95 and Office 97. This may not be intuitive to the
customer. This means that the CD-RW drive does not have media inserted.
(PTR#5037772)
Installation allowed to Network Drives
The installation path will allow choices to a network drive. The user will not be warned
of any problems. However, the user will receive an error “No compatible devices
could not be found on your system” when they try to run DLA. This is due to the
necessary driver files not available at the time of bootup.
Two Identical drives not recognized
If there are two identical drives installed on the same system, DLA will only recognize
one drive.
This is a limitation of the CDB driver.
(PTR#5039525)
The only solution is to have the user install all files to a local hard drive.
(PTR#5043959)
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DLA 2.5 Known Problems
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Win 98SE DLA causing EZ CD Creator 4 to crash
Zero length file is left at end of filled compressed media.
EZ CD Creator will cause a “Creatr32 caused an invalid page fault in module
Kernel32.dll” error. The error will occur with the following scenario:
The last file being copied to a compressed media when the disk is filled creates the
file but is zero bytes long. DLA can not predict disc capacity when figuring in
compression.
1. Install DLA.
There is no known work around. (PTR#5038660)
3. Format a disk using DLA.
Network sharing is not supported with DLA
Sharing a DLA drive across a network is not supported. It can result in the host system
locking up, receiving a BSOD or rebooting.
4. Move some files to the CD.
5. Eject the disk and close DLA.
6. Insert a new disk.
As sharing is not a requirement for this release. (PTR#5034607)
Drive not responding to close command
7. Start EZ CD and copy files into browser window.
8. Choose advanced and make sure it's track at once.
9. Do either create or test & create.
Error:
DLA cannot currently close an open drive.
The user will have to manually close the drive.
(PTR#5044543)
CDR Media from Direct CD is not supported.
Media that was previously used by DirectCD cannot be used with DLA.
Creatr32 caused an invalid page fault in module Kernel32.dll
Workaround:
Installing EZCD first, then DLA fixes the problem
With an open session CDR the user will receive an error “Access is denied” when
writing data with DLA.
This error only occurs in Win 98SE.
(PTR#5044651)
(PTR#5038418)
When trying to format a CDR that was formatted with Direct CD the user will receive a
“This disc is a read only disc and cannot be formatted” error (PTR#5044721)
Cannot change volume label in Windows ME
Cannot change the volume label on a CDRW with explorer in Win ME.
Installer doesn't prompt to uninstall or disable built in Roxio software On
Windows XP
When trying to change the volume label on a CDRW in explorer, Win ME gives an
error “can't label network drive”. This is an issue with Win ME. The label command is
making an assumption that non-hard drives are network drives. Label.exe should call
into our file system via our IOCTL call with sub function 0x8 (to query if the drive is
removable)...but never does. (PTR# 5037611)
Windows XP comes with CD mastering software built in (Roxio). During the
installation of DLA the user will not be prompt to disable or uninstall the mastering
application.
To disable the XP mastering applet the user needs to:
1. Right click on the CD-Writer.
2. Go to Properties.
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Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
3. Go to Recording.
4. Remove the check from “enable CD recording on this drive”
Reboot.
(PTR#5044348)
When a user attempts to use windows explorer to drag and drop a folder to an
unformatted CD-R, DLA prompts with "The disk in drive x is not formatted. Do you
want to format it now? Dialog appears: "This drive cannot be formatted". <after
pressing yes?> The media can be formatted by using the DLA toolkit or by right
clicking on the drive letter from explorer and selecting "format".
(PTR#5044715)
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Chapter 10 Warranty and Support
This chapter is organized as follows:
1. HP warrants to you, the end-user customer, that HP hardware, accessories and
supplies will be free from defects in materials and workmanship after the date of
purchase, for the period specified above. If HP receives notice of such defects
during the warranty period, HP will, at its option, either repair or replace products
which prove to be defective. Replacement products may be either new or like-
new.
hp dvd-writer dvd100i Warranty Information
Product Service and Support
Support Parts List
p. 94
p. 95
p. 95
2. 2.HP warrants to you that HP software will not fail to execute its programming
instructions after the date of purchase, for the period specified above, due to
defects in material and workmanship when properly installed and used. If HP
receives notice of such defects during the warranty period, HP will replace
software media which does not execute its programming instructions due to such
defects.
hp dvd-writer dvd100i Warranty Information
DURATION OF LIMITED WARRANTY
Hardware - 1 Year
Software - 1 Year
3. .HP does not warrant that the operation of HP products will be uninterrupted or
error-free. If HP is unable, within a reasonable time, to repair or replace any
product to a condition as warranted, you will be entitled to a refund of the
purchase price on a pro-rated basis upon prompt return of the product. Refunds
within the first 3 months of ownership will be refunded at 100% of purchase price.
Refunds within 3-6 months of ownership will be refunded at 85% of purchase
price. Refunds within 6-9 months of ownership will be refunded at 55% of
purchase price. Refunds within 9-12 months will be refunded at 35% of purchase
price.
The aforementioned warranty shall not apply to defects resulting from improper or
inadequate maintenance by the customer, customer-supplied software or
interfacing, unauthorized modification or misuse, operation outside of the
environmental specifications for the product, or improper site preparation and
maintenance.
In some regions, in addition to the normal local charges, fees may be charged for HP
technical support. If during your phone call, it is determined that your HP drive
requires repair, and you are within your drive's hardware-warranty period, phone
charges will be reversed.
4. HP products may contain remanufactured parts equivalent to new in
performance or may have been subject to incidental use.
5. Warranty does not apply to defects resulting from (a) improper or inadequate
maintenance or calibration, (b) software, interfacing, parts or supplies not
supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of
the published environmental specifications for the product, or (e) improper site
preparation or maintenance.
6. HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER
WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED
WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY,
OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF
THE EXPRESS WARRANTY SET FORTH ABOVE. Some countries, states or
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Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
provinces do not allow limitations on the duration of an implied warranty, so the
Product Service and Support
above limitation or exclusion might not apply to you. This warranty gives you
specific legal rights and you might also have other rights that vary from country
to country, state to state, or province to province.
Fee-based technical support. In some regions, in addition to the normal local
charges, fees may be charged for HP technical support. If during your phone call, it is
determined that your hp dvd-writer requires repair, and you are within your
hp dvd-writer hardware-warranty period, phone charges will be reversed.
INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR
LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN
CONTRACT, TORT, OR OTHERWISE. Some countries, States or provinces do not
allow the exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
Service and support for the hp dvd-writer drive can be accessed from the following
web sites:
http: //www. hp. com/support/dvd-compatibility
http: //www. hp. com/support/dvd-capture
http: //www. hp. com/support/dvd-mydvd
http: //www. hp. com/support/dla
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND: THE
WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN
ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF
THIS PRODUCT TO YOU.
At those sites you will find information on the following:
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Electronic Services
E-Mail
FTP Site
This information is subject to change without notice and is provided "as is" with no
warranty. Hewlett-Packard shall not be liable for any direct, indirect, special,
incidental, or consequential damages in connection with the use of this material.
Telephone
Support Parts List
The parts available for the hp dvd-writer dvd100i drive are listed in this manual in:
I
Parts for C9619A (Internal) IDE hp dvd-writer dvd100i Drive on page 13.
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Chapter 11 Release Notes
This chapter contains the README text for applications shipped with
hp dvd-writer dvd100i drives and is organized as follows:
HP CD-WRITER, hp dvd-writer
HP CD-Writer, HP DVD-Writer
HP CD-WRITER, hp dvd-writer
HP RecordNow, Version 3.0
HP DLA, Version 2.5
p. 96
p. 97
p. 98
p. 100
This document contains information that may not be available in other areas of the
software or the documentation.
Windows NT 4.0 ATAPI Driver Issues
HP Simple Backup
Certain ATAPI drivers may cause the HP CD-Writer to perform incorrectly on some
NT 4.0 machines. Changing the installed ATAPI driver to the standard mass storage
controller driver (atapi.sys) that comes with Windows NT 4.0 should resolve the
problem.
To change to the standard mass storage driver go the Control Panel, double-click on
SCSI adapters, and select the appropriate IDE controller. Then click on the Drivers
tab, select the currently loaded driver, and click Remove. Then click the Add button,
and select the standard mass storage controller driver (atapi.sys).
The drivers for which problems have been seen include the Intel PIIX driver
(piixide.sys) versions less than 2.04, and the Iomega ZIP IDE/ATAPI driver version 1.1.
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Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
2. Delay After Cancel
HP RecordNow, Version 3.0
A delay of a few seconds to several minutes may result after canceling an operation.
The length of delay will depend upon the drive model, type of media used, and the
point at which the operation was cancelled.
Copyright 2001 VERITAS Software Corp. All Rights Reserved.
This README.TXT file provides late-breaking information that supplements HP
and the most recent.
3. Copying CDs
Copying Audio CDs may take longer than copying Data CDs on some models of
drives. This will vary between models, and can be affected by the quality of the
source media.
How to use this document
To view README.TXT on your screen in Notepad, maximize the Notepad window.
4. Mastering Limitations
HP RecordNow can record files that contain file names up to 110 characters in length.
This maximum length is a limitation of the recording file system, and cannot be
exceeded.
To print README.TXT, open it in Notepad, WordPad, or another word processor. Then
select the entire document and format the text in 10-point Courier font before
printing.
The following subjects are discussed:
1. Reading Audio Discs
5. Conflicts with Adaptec Easy CD Creator 4
If you are using HP RecordNow on a system containing Windows 2000 and Adaptec
Easy CD Creator 4, you may experience a conflict. You will not encounter this
problem if your version of Adaptec software is v4.02 or greater.
2. Delay After Cancel
3. Copying CDs
4. Mastering Limitations
5. Conflicts with Easy CD Creator 4
6. Enable DMA to Reduce Buffer Underruns
7. Media Compatibility
6. Enable DMA to Reduce Buffer Underruns
If you experience buffer underruns, try enabling DMA (Direct Memory Access) on
your computer. See your computer’s documentation for instructions on how to do
this.
1. Reading Audio Discs
If you create an Audio CD using a CD-RW disc, you will only be able to play this disc
on Multi-Read capable CD players. For best results, it is recommended that Audio
CDs be created using CD-R media.
7. Media Compatibility
Some consumer disc players cannot read CD-R or CD-RW media.
If you are experiencing problems reading certain types of media, please check your
player’s documentation to ensure that your device is capable of reading the media.
For DVD players, please consult your DVD Owner’s Manual in order to determine
which type of media will provide the best results.
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
1. Getting Started
HP DLA, Version 2.5
This product enables access to your optical drive from Windows. You can now use
your CDR(W) or DVD recorder for file storage and retrieval as if it were a hard drive or
floppy disk.
Copyright 2001 VERITAS Software, Inc. All Rights Reserved.
This file contains important information which supplements the On-line Help. The
Discs must be formatted for HP DLA use.
1. Getting Started
Refer to the on-line help for configuration and formatting instructions.
2. System Requirements
HP DLA may not function properly if Auto Insert Notification (AutoRun) is disabled. If
you encounter difficulties with HP DLA, please ensure that the AutoRun feature of
your operating system is enabled.
3. Multiple Device Support
4. Upgrading HP DLA
5. Sharing a HP DLA Drive
2. System Requirements
The system requirements for this product include:
6. Compressed Data
7. Incompatibility with Direct CD
8. Incompatibility with MS Backup
9. Problems with High Speed CD-RW Media
10. Problems formatting previously formatted DVD/CD-RW media.
11. Problems reading CD-R media
12. Multiple drive incompatibilities
13. Enabling/Disabling HP DLA
14. Two identical drives
I
IBM or 100%-compatible Pentium 133 or higher, at least 32 Megabytes of RAM,
and 10 Megabytes of free disk space
3. Multiple Device Support
If you have more than one supported optical device attached to your system, HP DLA
will only be able to access one device at a time.
4. Upgrading HP DLA
While upgrading HP DLA to a Windows NT or Windows 2000 machine, a message
15. Conflict with Nero software
16. Issue with USB and Firewire (1394) devices
installed.
5. Sharing a HP DLA Drive
If you share a HP DLA drive, you may encounter data transfer issues. Sharing of HP
DLA drives is not supported with this release, and not recommended for reliable data
transfer.
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Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
Then format again normally.
6. Compressed Data
If you format a disc with compression, the disc will only be readable on a computer
with HP DLA installed.
11. Problems reading CD-R media
For a non Multi-Read CD-ROM drive to read a CD-R disc, the media must be made
"compatible." This media must not be compressed.
HP DLA and Direct CD perform similar functions and are incompatible. Some
computers equipped with the Windows XP operating system will have Direct CD
preinstalled at the factory. Please uninstall Direct CD then continue installing HP
DLA.
12. Multiple drive incompatibilities
If you have multiple IDE devices connected to the same IDE channel, you may
experience problems using HP DLA simultaneously with other mastering software. To
remedy this connect your IDE devices to different IDE channels (see your computer’s
User Guide for more information).
8. Incompatibility with MS Backup
If you experience conflict with MS Backup and HP DLA, please eject all HP DLA discs
or manually disable HP DLA during the backup process.
13. Enabling/Disabling HP DLA
To enable or disable HP DLA, right click on the drive in Windows Explorer then choose
either Enable or Disable.
9. Problems with High Speed CD-RW Media
If you experience problems using high speed media with a low speed drive, please
check with the manufacturer of your drive to determine what type of media is
supported.
14. Two identical drives
If you have two identical optical drives installed on your computer, HP DLA will only
recognize one.
10. Problems formatting previously formatted DVD/CD-RW
media.
Media previously formatted using another application may not format properly
using HP DLA. To correct this try one of the following procedures:
15. Conflict with Nero software
If Nero disc mastering software is installed on your computer, HP DLA will not
recognize blank discs. The work-around for this conflict is to temporarily uninstall
Nero’s software. Nero products do not affect HP DLA’s ability to read discs containing
data.
Option 1:
Full format or blank the media with the application used to originally format the disc.
16. Issue with USB and Firewire (1394) devices
If you have a USB or other "hot-swappable" device and unplug it from your
computer, HP DLA will not recognize the drive when it’s plugged back in unless the
computer is restarted.
Option 2:
From a command line prompt type the following command (where <drive letter> is the
HP DLA device):
I
DLA format /F /H <drive letter>: none
For example, if your disc writing device is drive E, type:
DLA format /F /H e: none
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Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
1. Multiple SCSI Device Setups
HP Simple Backup
If you are receiving an error indicating that the controller is not responding and you
have more than one device on your SCSI chain, make sure the Enable Disconnection
option in your SCSI controller’s BIOS setup is set to Yes (On).
Copyright 2000 VERITAS Software Corp. All Rights Reserved.
This README.TXT file provides late-breaking information that supplements the HP
README.TXT file should be considered correct and the most recent.
If this option is off, the Windows miniport driver causes a SCSI bus reset when your
hard drive or CD-ROM is idle for more than 10 seconds. The reset causes the backup
device’s current operation to abort.
The following subjects are discussed:
1. Multiple SCSI Device Setups on page 100
2. SCSI Controller on page 100
3. Delay After Media Format, Media Initialize, or Canceled Backup on page 100
4. CD-R Overwrite on page 100
To set the Enable Disconnect option:
1. Enter your SCSI controller’s BIOS. For example, press and hold the CRTL-A keys
(for Adaptec controllers) during the computer’s boot sequence. 2. Switch ENABLE
DISCONNECTION to YES (ON). Sometimes this option displays as Disconnect/
Reconnect. Refer to your hardware manual for more information on this option.
5. Disaster Recovery on FAT32 or DBCS Systems on page 100
6. DOS ASPI Drivers on page 101
2. SCSI Controller
7. Erasing CD-RW Media on page 101
8. Booting from CD on page 101
9. USB and Firewire (1394) Devices on page 101
10. Disaster Recovery Configuration on page 101
11. Sparse Files on page 101
If you experience sluggish performance with your SCSI controller, contact the
most recent versions of these drivers installed.
3. Delay After Media Format, Media Initialize, or Canceled
12. HP Simple Backup and Active Desktop Applications on page 101
13. File Permissions for Backups and Restores on page 101
14. Restoring Data from CD-RW Media on page 101
15. Disaster Recovery for Windows 2000 on page 101
initialize operation. Delays may also occur after you cancel a backup job. Hard disk
activity will occur while information is removed from the catalog. Longer delays
occur if the medium contains a large number of files.
16. Performing Disaster Recovery for Windows NT 4.0 Without Disaster Recovery
Diskettes on page 102
4. CD-R Overwrite
CD-R media (compact disc recordables) do not support the overwrite option.
17. Conflict With Microsoft System Restore on page 102
18. PCHealth Updates on Windows ME on page 103
19. Device Issues With Windows Media Player 7.0 on page 103
20. Disaster Recovery on ATAPI Hard Disks Larger Than 8GB on page 103
5. Disaster Recovery on FAT32 or DBCS Systems
If you are running a Disaster Recovery on FAT32 (OSR2 and Win98) or DBCS systems,
you can significantly reduce the recovery time, by adding the line “SMARTDRV
4096" to the autoexec.bat. Then reboot your system.
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Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
6. DOS ASPI Drivers
11. Sparse Files
In order to recover your system in Windows 9x from a SCSI-connected device, HP
Simple Backup requires that you provide a working DOS ASPI driver for your SCSI
card. In most cases, the Disaster Recovery Wizard will identify the necessary driver
diskette with your SCSI controller card.
A significant difference between the estimated size and the actual byte count may
occur if your operating system is set to use sparse files. The reported difference will
have no effect on the integrity of your data.
12. HP Simple Backup and Active Desktop Applications
HP Simple Backup may report file miscompares of your Active Desktop applications
if they are enabled during a backup. This is normal behavior as these applications are
dynamically updated and therefore will not match archived copies.
If the controller card is unrecognized by HP Simple Backup, it will be necessary to
manually locate and configure the driver. See your hardware documentation for
more details.
13. File Permissions for Backups and Restores
7. Erasing CD-RW Media
In order to back up and restore all data files on your computer, you must have the
proper permissions to these files. Having READ permission to a file allows you to
back it up, but you must have WRITE permission in order to restore it. A System
Administrator, or a USERID with the Backup Operator permission level is required to
backup and restore your operating system, and all data files on your computer.
HP Simple Backup does not support quick-erased CD-RW media. If you are using CD-
RW media that has been quick-erased, a full-erase should be performed on this
media before using it with HP Simple Backup.
8. Booting from CD
Some system configurations do not support booting from CD. For more information
on determining if your system is equipped for SCSI or IDE bootable functionality,
contact your SCSI controller vendor or system manufacturer.
14. Restoring Data from CD-RW Media
Not all CD-ROM drives can read CD-RW media. When restoring data from CD-RW
(CD re-writable) media, you may need to use your CD-RW drive to read the media.
9. USB and Firewire (1394) Devices
USB and Firewire (1394) devices are not supported in Windows 95 or Windows NT
Workstation. Disaster Recovery functionality will not be available when using a USB
or Firewire device.
15. Disaster Recovery for Windows 2000
Some PC system manufacturers may be shipping versions of the Windows 2000
Professional operating system that contain limitations affecting the Disaster
Recovery feature of HP Simple Backup. Depending on which version of Windows
2000 this product is used for, the Disaster Recovery feature may not be available.
10. Disaster Recovery Configuration
When preparing to run the Disaster Recovery process after a system failure, please
ensure that your drive configuration is the same as the configuration in use when the
backup was created. If the configuration is different, HP Simple Backup may not be
able to correctly restore all of your data.
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Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
10. Click the Advanced tab and select the Restore Windows Registry checkbox, then
click Start.
11. Reboot your machine.
16. Performing Disaster Recovery for Windows NT 4.0 Without
Disaster Recovery Diskettes
Some PC system manufacturers ship versions of the Windows NT 4.0 CD that contain
limitations affecting the Disaster Recovery feature of HP Simple Backup. If, while
CD cannot be used to create Disaster Recovery diskettes, you must follow the steps
listed below to recover your data:
NOTE: Files that were reported as “busy” should be restored at this time. If you
wish to restore these files, follow the instructions below for restoring busy
files.
To restore busy files;
HP Simple Backup can protect the data on your NT Workstation in the event of a hard
drive failure. The Disaster Recovery process allows you to recover lost data and
return your system to full operation.
1. Click the Start menu, select Programs, then select HP Simple Backup. The Startup
dialog screen appears. Click Close.
2. From the Restore tab, select a device in the Restore from device drop-down list
You may choose to back up the NT Workstation Registry by selecting it in the Options
settings under the Advanced tab. By default, HP Simple Backup will back up the
registry when the Windows Directory is selected for backup. The NT Workstation
Registry must be backed up in order to properly restore your system in the event of a
hard drive failure.
box.
3. Insert the volume containing the last full backup of your system.
4. Select Device View, then select the last full backup on the volume.
5. From the Restore tab, check the files that were reported busy.
6. Click Options, General tab and select the Always replace the file on my computer
To use Disaster Recovery:
checkbox.
1. Replace all damaged hardware and properly format the destination drive (see
your Windows NT manual for assistance).
2. Start your computer with the Windows NT system disk in your floppy drive (or in
7. Click the Advanced tab and de-select the Restore Windows Registry checkbox,
then click Start.
8. Reboot your machine.
your CD-ROM drive if you have a bootable CD-ROM drive).
If you have any differential or incremental backups performed after the last full
backup, restore those as required.
3. Follow all instructions to perform a minimal re-install of Windows NT
Workstation, including any Service Packs, and reboot your machine when
prompted. Configurations will be restored later.
When you have restored all the files from your backup volumes, reboot the machine
to complete your recovery.
4. Install HP Simple Backup.
5. When installation is complete, click the Start menu, select Programs, then select
17. Conflict With Microsoft System Restore
HP Simple Backup. The startup dialog screen appears. Click Close.
Microsoft System Restore periodically creates restore points to which you can return
your system in the event of a system error or data loss. If you format your hard drive,
then use HP Simple Backup to recover your system, these restore points cannot be
restored.
6. From the Restore tab, select a device in the Restore from device drop-down list
box.
7. Insert the volume containing the last full backup of your system.
8. Select Device View, then select the last full backup on the volume.
9. From the Restore tab, click Options, General tab and select the Always replace the
file on my computer checkbox.
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Product Information
Drive Operation
Drive Specifications
Tips and Techniques
Warranty and Support
Interfaces
Installation and Configuration
Maintenance
Software
Troubleshooting
Release Notes
Discontinued Products
18. PCHealth Updates on Windows ME
PCHealth performs automatic updates to your Windows ME (Millennium Edition)
system via the Internet. HP Simple Backup may not be able to restore PCHealth
directories if an update occurs during a backup or restore. Also, if a PCHealth update
compare these files. To avoid this conflict, ensure that your PCHealth updates do not
occur during a backup or restore operation. For information on how to re-schedule
your PCHealth updates, consult your Windows ME documentation.
19. Device Issues With Windows Media Player 7.0
A conflict may exist between HP Simple Backup and early versions of Windows Media
Player 7.0. If HP Simple Backup no longer detects the devices attached to your
system after installing Media Player 7.0, you must reinstall HP Simple Backup.
20. Disaster Recovery on ATAPI Hard Disks Larger Than 8GB
ATAPI hard disks greater than 8 GB require Service Pack 4 (SP4) to be seen correctly
in Microsoft Windows NT. Therefore, the Disaster Recovery disks may be SP1 by
nature and not see these drives. There are 2 known workarounds for this issue.
1. Copy the ATAPI.SYS file from an installation of Windows NT that has SP4 or
greater. Then, replace the version on the Disaster Recovery disk with the newer
version. This should allow the hard drive to be seen from Disaster Recovery.
Or,
2. Reinstall the Operating System, apply the same Service Pack level that was
present at the time of backup and do the restore from Windows NT. Reboot the
machine after the restore, as prompted.
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Chapter 12 Discontinued Products
Drive Family
CD-Writer Music 8270e
CD-Writer Plus
Model
Part Number(s)
C4461A
Drives No Longer Sold
Table 29 lists the HP CD-Writer and HP CD-Writer Plus drives no longer sold.
9100i
C4460A
C4460B
C4459A
C4459B
C4460C
C4459C
C4457A/C4458A
C4455A/C4456A
C4492A
Table 29 HP CD-Writer Drives No Longer Sold
CD-Writer Plus
9110i
Drive Family
CD-Writer
CD-Writer
Model
4020i
6020i
Part Number(s)
C4324B
C4343A
CD-Writer
CD-Writer
9140i
9150i
CD-Writer
6020es/ep C4325A/C4345A
CD-Writer Plus
CD-Writer Plus
CD-Writer Plus
CD-Writer Plus
CD-Writer
9200i/e
9210i/e
9300i
9310i
9340i
9350i
CD-Writer Plus
CD-Writer Plus
CD-Writer Plus
CD-Writer Plus
CD-Writer Plus
CD-Writer Plus
CD-Writer Plus
CD-Writer Plus
CD-Writer Plus
CD-Writer Plus
CD-Writer Plus
CD-Writer Plus
CD-Writer Plus
CD-Writer Plus
CD-Writer Plus
CD-Writer Plus
CD-Writer Plus
CD-Writer Plus
CD-Writer Plus
CD-Writer
7100i
7100e
7110i
C4353A
C4366A
C4365A
C4366A
C4380A/C4381A
C4392A
C4398A
C4454B
C4453B
C4464B
C4412A
C4493A
C4492B
C4493B
7110e
7200i/e
8100i
8110i
CD-Writer
8200e
8210e
8250i
7500e
7510e
7550i
7570i
M820e
8200i
8210i
8200e
8210e
8220e
8230e
8250i
C4413A
C4410A
C4411A
C4450A
C4414A
C4415A
C4453A
C4504A
C4505A
C4464A
CD-Writer
CD-Writer Plus
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