Gateway Personal Computer E 4400 User Manual

E-4400 Desktop

System Manual

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Prefac e. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Conventions used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Getting additional information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

1 System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Standard features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Rear panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Vertical desktop feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Riser card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2 System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting up your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Starting your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Understanding the Power-On Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Turning off your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Resetting your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3 Case Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Static electricity precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4 Replacing and Adding Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Preparing to replace or add a drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Drive cabling information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3.5-inch diskette or CD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Removing and replacing the 3.5-inch diskette or CD drive . . . . . . . . . . . . . . . 24

Installing an additional 3.5-inch device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Hard drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Removing and replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Adding a second hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

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5 System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Removing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Replacing the processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Adding or replacing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Adding an expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Troubleshooting the battery installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

6 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

About the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Setting the system board jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Recovery mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

7 Managing Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Protecting against power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Surge suppressors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Line conditioners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Uninterruptible power supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Maintaining and managing your hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Hard drive maintenance utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Hard drive management practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

System integrity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Protecting against viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Checking system health with LANDesk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

System Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Creating a startup diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Keeping a record of system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Using your System Restoration CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

System power management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

About soft-off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Using Standby in Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

8 Cleaning Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Cleaning the monitor screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Cleaning the computer and monitor cases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

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9 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Troubleshooting checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Verifying your configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Troubleshooting guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

CD drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Memory/processor problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Modem problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Peripheral/adapter problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

System problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Video problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

10 Safety, Regulatory, and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

A Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

iii

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Preface

Conventions used in this manual

Throughout this manual, you will see the following conventions:

Convention

ENTER

Description

Keyboard key names are printed in small capitals.

A plus sign means to press the keys at the same time.

CTRL+ALT+DEL

Setup

Commands to be entered, options to select, and messages that

appear on your monitor are printed in bold.

User’s Guide

Names of publications are printed in italic.

Important

A note labeled important informs you of special

circumstances.

Caution

Warning

A caution warns you of possible damage to equipment or

loss of data.

A warning indicates the possibility of personal injury.

Conventions used in this manual

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Getting additional information

Log on to the Gateway Support Center at www.gateway.com/support to find

information about your system or other Gateway products. Some types of

information you can access are:

■ Hardware driver and software application updates

■ Technical tips

■ Service agreement information

■ Technical documents and component information

■ Frequently asked questions (FAQ)

■ Documentation for peripherals or optional components

■ Online access to technical support

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System

Features

Standard features

■ Intel Pentium III processor with 133 MHz Front Side Bus (FSB)

■ Desktop to tower conversion

■ Two Rambus™ in-line memory module (RIMM™) sockets that support

up to 1 Gigabyte (GB) of Rambus Dynamic Random Access Memory

(RDRAM)

■ Intel 820 Camino chipset

■ 4X AGP graphics video add-on card

■ Three PCI slots

■ One 3.5 inch 1.44 MB diskette drive, one CD drive, and one hard drive

■ Keyboard port, mouse port, serial port, parallel port, two Universal Serial

Bus (USB) ports, RJ-45 Ethernet port, and audio line-out, audio line-in

and audio microphone-in ports

■ Integrated audio using Analog Devices AD1881 Digital Audio Codec

controller

Standard features

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Front panel

The desktop case front panel includes the following features:

CD drive

Hard drive LED

Power button

CD volume

CD eject

button

Power LED

control

Audio-out

jack

Reset

button

Diskette Diskette

drive

eject button

Audio-out jack connects headphones or powered speakers that let you listen

to an audio CD (directly from the CD drive.)

CD drive plays data or audio CDs.

CD eject button ejects a CD from the CD drive.

CD volume control controls the volume of an audio CD.

Diskette drive writes to and reads from 3.5-inch, 1.44 MB diskettes.

Diskette eject button ejects diskettes from the diskette drive.

Hard drive LED lights when the hard drive is active.

Power button turns the computer on and off.

Power LED lights when the computer is turned on. The green light means

your computer is using full power. The amber light means your computer is

in sleep mode.

Reset Button restarts a system that becomes non-responsive.

System Features

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Rear panel

The desktop case rear panel includes the following Input/Output (I/O) ports,

connectors, and switches:

USB ports

Parallel (printer) port

Video port

Kensington lock slot

Power connector

Thumbscrew

Serial port 1

Line-out

Microphone-in

Line-in

Voltage selector

Mouse

port

Serial port 2

RJ-45 LAN connector

and indicator LEDs

Keyboard port

Kensington lock slot permits the use of a cable lock to secure the system.

Keyboard port connects a Personal System/2 (PS/2) compatible keyboard.

Microphone-in, Line-out, and Line-in audio jacks connect audio devices

such as speakers, tape players, and microphones.

Mouse port connects a PS/2-compatible mouse.

Parallel (printer) port connects a printer or other parallel device.

Power connector connects the computer power cord. The other end of the

power cord plugs into an AC outlet or power strip.

RJ-45 LAN connector lets you connect to a network, and the Indicator LEDs

show LAN activity (yellow LED) and 100 Mb/sec speed (green LED.)

Serial ports connect to serial devices.

Thumbscrew must be loosened to remove the cover from the system.

USB ports connect external Plug-and-Play devices.

Voltage selector sets the voltage for your area, either 115 V or 230 V.

Video port connects the monitor’s interface cable.

Rear panel

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Vertical desktop feature

You can set up your desktop to sit vertically by using a stand included with

your accessory kit. This setup saves space and transforms your desktop into

a minitower computer. See the illustrated instructions included with your

accessory kit or the illustration below for more information.

Groove for

stand

Important

If you set your system up vertically, make sure to use a

CD drive with retaining clips. You can use these clips to

hold the CD in place when using the vertical desktop

feature. The CD drive that ships with your system includes

these clips.

To convert your computer to a tower:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Lift the right side of the computer until it rests vertically on its left side.

3 Lift the front of the computer by pushing on the top front, rocking it

back, and place the plastic stand in the grooves provided for that purpose.

4 Lower the front of the computer, allowing it to balance on the stand.

5 Reconnect the power cord and cables you disconnected.

System Features

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System board

The following figure and list identify system board components.

A AGP slot

B Parallel port

C Serial port 2

D Serial port 1

Mouse port

Keyboard port

G USB ports (2)

H Audio line-out

System board

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Microphone-in

Audio line-in

K Configuration jumper (J5K1)

Battery

M Slot 1 connector

N RIMM sockets (2)

System Features

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Riser card

The riser card is mounted to the chassis by brackets at its base and two screws

at the top. The two screws attach the riser card to a bracket attached to the

power supply cage. The riser card contains most of the connectors and slots

used by the internal system components.

Front

A SW1: Chassis intrusion switch

B ATX power connector

C JP11: SCSI LED connector

D Front panel control and chassis fan connector

NLX system board edge connector

10 Mb/sec LED (Amber)

G CN4: CD/DVD audio connector

H PCI slots (3)

CN3: TAD/Speakerphone connector

JP7: Wake-on-LAN connector

K JP8: Ring-in connector

JP9: Power supply fan connector

Riser card

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Back

Pin 1 position on

each connector

A Primary IDE connector

B Secondary IDE connector

C Floppy Drive connector

D RJ-45 LAN connector

Ethernet LAN Indicator LEDs (Green = 100 Mb/sec. Yellow = LAN

activity)

System Features

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System Setup

Setting up your system

Follow the instructions on the poster that came with your system for assembly

instructions. You can prepare a safer working environment before assembling

your system by following the guidelines listed below.

■ Provide a clean, flat, and stable surface for your system. Allow at least

12 inches at the rear of the computer for cabling and air circulation.

■ Obtain a grounded (three-prong) AC surge-protected power strip. A

surge-protected power strip helps protect against AC line spikes.

■ Protect your system from extreme temperature and humidity. Do not

expose your system to direct sunlight, heater ducts, or other

heat-generating objects.

■ Keep your computer away from equipment that generates magnetic

fields, such as unshielded stereo speakers. Even a telephone placed too

close to the computer may cause interference.

■ Plug the computer into a wall outlet or power strip that is easily

accessible. When you turn off the computer with the power button, some

electricity still flows through the computer. To remove all power from

the computer, you need to unplug it.

Important

Keep the product carton and packing material, in case you

need to send the system out for repair. If you return your

system to the factory in different packaging, your warranty

may be void.

Setting up your system

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Starting your system

Before you start your system for the first time:

■ Make sure that the voltage selector switch on the back of the computer

is still set to the correct voltage for your area. This switch is set at the

factory to the correct voltage (see “Rear panel” on page 3 for voltage

selector switch location.)

■ Make sure all cables are firmly connected to the proper ports on the rear

panel of the computer.

Caution

Make sure your computer and peripherals are turned off

and unplugged from the power outlet when you connect

peripherals to the computer.

■ Make sure the computer and monitor are plugged into an AC outlet or

power strip.

To start the system:

1 If you have connected the system components to a power strip, make

sure all the system components are turned off, then turn on the power

strip.

2 Turn on the monitor by pressing the power button.

3 Turn on the computer by pressing the power button. The power

light-emitting diode (LED) on the front panel is lit when the power is on.

Power button

Power LED

4 Turn on any other components connected to the computer, such as

speakers, a printer, or a scanner.

System Setup

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If nothing happens when you turn on the system:

■ Recheck the power cables to make sure that they are securely

plugged in and that your power strip (if you are using one) is

plugged in and turned on.

■ Make sure the monitor is connected to the computer, plugged into

the power strip or AC outlet, and turned on. You may also need

to adjust the brightness and contrast controls on the monitor.

Wait until the startup procedure is finished before loading a diskette in the

diskette drive, or the computer may search the diskette for startup

information.

Understanding the Power-On Self-Test

When you turn on your computer, the Power-On Self-Test (POST) routine

checks the system memory and components. To display this information,

press TAB during POST. Press ESC to bypass the remaining memory count.

The system displays an error message if POST finds any problems. Write down

the error message that appears.

Setting up the operating system

At initial computer startup, the operating system takes a few minutes to set up.

Refer to your software documentation for specific questions.

To complete the operating system setup:

1 After the computer starts, the start-up wizard opens. Click Next.

2 Type the requested information in the appropriate text boxes. When you

finish entering the information, click Next.

3 Follow the on-screen instructions, while selecting the desired options in

the start-up wizard dialog boxes. Continue clicking Next to move through

the dialog boxes until the wizard tells you to restart your computer.

If you need to return to the previous dialog box to change any of your

entries, click Back.

4 Restart your system. The setup is complete.

Starting your system

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Turning off your system

Every time you turn off your system, shut down the operating system first.

You may lose data if you do not follow the proper procedure.

To turn off your system in Windows NT or Windows 98:

1 Click Start, then select Shut Down (Windows 98) or Shut down the

computer? (Windows 98 or Windows NT.)

2 Click OK. The computer turns off. If you see a message saying It is now

safe to turn off your computer Windows NT only), turn off the computer

by pressing the power button.

3 Turn off the monitor and all peripheral devices.

Warning

When you turn the computer off by pressing the power

button, some electric current still flows through the

computer. Before opening the computer case or

connecting or removing any peripherals, turn off the

computer, then unplug the power cord and modem cord

(if installed.)

Important

You can use the power button to turn off your system if it

does not respond. However, you must hold the power

button in for 4 seconds to turn it off (Windows 98 only.)

System Setup

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Resetting your system

If your computer does not respond to keyboard or mouse input, you may have

to close a program or programs that may not be responding. If closing

unresponsive programs does not restore your computer to normal operation,

you may have to reset the system.

To reset your system in Windows 98:

1 Press CTRL+ALT+DEL. A window opens that lets you close a program that

is not responding.

2 Highlight a program that displays a “not responding” message, then click

End Task. Close the program by following any additional screen prompts.

3 If the computer does not respond, restart the computer by pressing the

reset button.

4 After displaying some of the startup screens, a message appears asking if

you would like to run ScanDisk.

5 Run ScanDisk by pressing any key. Follow the on-screen instructions.

When the checks are finished, Windows starts.

To reset your system in Windows NT:

1 Press CTRL+ALT+DEL. A window opens that lets you to close a program

that is not responding.

2 Click Task Manager, then select the program that is not responding.

3 Close the program by clicking End Task.

4 If the computer does not respond, press the reset button to restart the

computer.

As a part of the regular startup process, a program to check the disk status

automatically runs. When the checks are finished, Windows starts.

Resetting your system

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System Setup

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Case Access

Static electricity precautions

Static electricity can permanently damage electronic components in your

computer. When opening your computer case, always perform the following

procedure.

Caution

Prevent electrostatic damage to your computer by

following static electricity precautions every time you open

your computer case.

To avoid static electricity discharge:

1 Wear a grounding wrist strap (available at most electronics stores.)

2 Turn off the computer power.

3 Discharge any static electricity by touching a bare metal surface on the

back of the case.

4 Unplug all power cords from AC outlets and disconnect the modem cable

(if installed.)

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Follow these precautions to avoid electrostatic damage to your computer

components:

■ Avoid static-causing surfaces such as plastic and packing foam in your

work area.

■ Remove the parts from their antistatic bags only when you are ready to

use them. Do not lay parts on the outside of antistatic bags since only

the inside of a bag provides antistatic protection.

■ Always hold cards by their edges or their metal mounting brackets. Avoid

touching components on the cards and the edge connectors that connect

to expansion slots.

■ Never slide cards or other parts over any surface.

Warning

Avoid exposure to dangerous electrical voltages and

moving parts, by turning off your computer and unplugging

the power cord and modem cord before removing the

computer cover.

Case Access

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Opening the case

To work on the internal components of the computer, you must open the

case, which has two removable parts:

■ A chassis cover, that surrounds the sides and top of the chassis

■ A front bezel (faceplate) that covers the front of the chassis

Because the components inside your computer are extremely sensitive to static

electricity, make sure to observe the precautions (see “Static electricity

precautions” on page 15) to avoid static electricity damage.

Warning

Avoid exposure to dangerous electrical voltages and

moving parts by turning off your computer and unplugging

the power cord and modem cable (if installed) before

removing the chassis cover.

To remove the chassis cover:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Remove the thumbscrew or lock on the back of the case.

3 With the front of the computer facing you, locate the latches at the rear

sides of the case and pull both latches out until they clear the chassis.)

Thumbscrew

Latch

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4 Lift up the rear of the cover and slide the cover toward the rear of the

computer until the lip on the cover is free of the front bezel. Remove

the cover.

Side view

To remove the front bezel:

1 Lift the three upper tabs and push them through the slots in the chassis.

The top of the bezel unlatches out and away from the chassis.

2 Lift the front of the chassis until the lower bezel tabs clear the chassis

locking holes. Remove the bezel.

Upper tabs

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Closing the case

Replace the chassis cover as soon as you finish installing or removing

components so that dust and dirt (which could damage the computer) do not

collect inside the computer.

To replace the front bezel:

1 Lift the front of the chassis and set the lower chassis tabs into the locking

holes on the bezel.

2 Press the bezel into the chassis until the three upper tabs snap into their

locking holes. Two of the three upper tabs latch underneath the locking

holes. One tab latches over the top of the chassis.

To replace the chassis cover:

1 Place the cover on the computer, making sure the tabs on the front end

are inserted underneath the bezel and the rear of the cover is in a raised

position.

2 Lower the rear of the cover onto the computer chassis until the side

latches snap into place.

3 Reinstall the thumbscrew or lock that was removed to open the case.

Closing the case

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Replacing and

Adding Drives

Preparing to replace or add a drive

One 3.5-inch diskette drive, one 3.5-inch hard drive, and one CD drive come

with your computer. You can add additional drives of the following types:

■ Half-height 3.5-inch diskette drives - The riser card has a floppy controller

that supports up to two diskette drives, one of which is the 3.5-inch

diskette drive that comes with your computer.

■ Half-height 3.5-inch hard drives - The riser card has two IDE connectors

that support up to two drives each. To use another type of hard drive,

such as a SCSI drive, install an add-in card.

■ Half-height 3.5-inch tape storage or disk storage devices.

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5.25-inch CD

drive

3.5-inch hard drive

3.5-inch

diskette drive

Additional3.5-inch

drive bay

Additional 3.5-inch

hard drive bay

As you prepare to install drives, keep the following in mind:

■ To remove and install drives, you need a grounding wrist strap and a

Phillips screwdriver. If you remove a drive, place it in an antistatic bag.

■ Before you install a drive, see the drive’s documentation for information

on configuring the drive, setting any jumpers on the drive, and attaching

cables to the drive.

■ If you are installing a drive that uses an add-in controller, install the

add-in card before you install the drive.

■ IDE hard drives can be configured as single, master, or slave. IDE CD

drives can be configured as master or slave. Configure the drives by using

the drive-select jumpers located on the drives.

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■ If only one drive is attached to a controller cable, configure the drive as

single if it is a hard drive or master if it is a CD drive. If two drives of

any type are attached to the cable, configure one as master and one as

slave.

■ You may need to configure the drives you install using the BIOS Setup

utility program. Press F1 at start up to access the BIOS Setup utility

program.

Important

If you choose to buy another IDE or SCSI hard drive, you

must also buy the appropriate IDE or SCSI controller card.

Drive cabling information

Three drive cables are included with your system. The diskette drive connector

cable is used to connect diskette drives and other non-IDE devices such as

tape backup drives. The two IDE connector cables are used to connect IDE

devices such as CD drives and hard drives.

If you want to add additional drives, you can replace the drive connector

cables with ones that contain three connectors, which would let you add a

total of four IDE devices or two diskette drives.

Diskette Drive

IDE Connector Cables (two cables)

Connector Cable

To floppy

connector on

riser card

Black to

Blue to

secondary

IDEconnector

on riser card

primaryIDE

connector

on riser

card

40 wire cable

80 wire cable

To diskette

drive that

came with

your system

Black to connector

on CD drive

Black to connector

on IDE drive

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3.5-inch diskette or CD drives

Both the 3.5-inch diskette drive and 5.25-inch CD drives are secured in the

chassis by a set of removable rails. The rails let the drives slide into and out

of the guides in the front bays.

Removing and replacing the 3.5-inch diskette

or CD drive

To remove or replace the drive:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Open the case (see “Opening the case” on page 17) and remove the front

bezel (see “To remove the front bezel:” on page 18), observing the “Static

electricity precautions” on page 15.

3 Locate the 3.5-inch diskette or 5.25-inch CD drive. If you are removing

the 3.5-inch diskette, you may need to partially remove the CD drive to

get to the 3.5-inch diskette drive.

4 Disconnect the power and data cables from the back of the drive, noting

their locations and orientations. (You will reconnect these cables after you

install the new drive.)

5 Disengage the locking tabs by pressing inward on both front rail

extensions, then move the drive slightly out of the bay by pushing on

the back of the drive. Pull the drive out of the chassis.

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6 Remove the rails on both sides of the drive and snap them onto the new

drive in the same positions. Make sure the front rail extensions are

towards the front of the drive.

Important

The rails on the 3.5-inch drive are different from those on

the CD drive. Make sure you install the correct rails on

each drive.

CD Drive

3.5-inch

Diskette Drive

7 Align the rails with the appropriate bay and slide the drive into the bay

until the locking tabs snap into place.

8 Connect the power and data cables, making sure the cables match their

original position. (See your drive documentation for proper drive jumper

settings and cable orientation.)

9 Close the case (see “Closing the case” on page 19.)

10 Reconnect the power and modem cords, then turn on the system.

3.5-inch diskette or CD drives

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Installing an additional 3.5-inch device

The second 3.5-inch drive bay can be used to install a 3.5-inch device such

as a tape drive, a 100 MB or 120 MB disk storage device, or an additional

3.5-inch diskette drive. A set of rails are included in your system (in the drive

bay under the diskette drive) and are used during the installation. You will

have to purchase an IDE cable with three connectors and of sufficient length

to connect the existing devices and the new device to the riser card IDE

connector.

To install an additional device in the 3.5-inch drive bay:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Open the case (see “Opening the case” on page 17) and remove the front

bezel (see “To remove the front bezel:” on page 18), observing the “Static

electricity precautions” on page 15.

3 Remove the bezel insert by disengaging the retaining tab and pushing

the insert out from the back of the bezel. (You can save and replace the

insert should you need to remove the device and continue to use the

system.

)

Push on this tab to

remove the insert

Back of bezel

4 Remove the 3.5-inch diskette and CD drive (see “3.5-inch diskette or CD

drives” on page 24.) This will allow access to the bottom drive bay.

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5 Remove the metal shield from the front of the drive bay, if installed, by

placing a flat-bladed screwdriver in the metal shield tab and pulling it

outwards.

Caution

Your system was designed to adhere to electromagnetic

interference requirements and the shield is an integral part

of the system. Installing an approved device should

continue to maintain those standards. If you remove the

device you should reinstall the shield.

6 Snap the rails onto the drive, making sure the front rail extensions are

towards the front of the device.

7 Align the rails with the bay, and slide the drive into the chassis until the

locking tabs snap into place.

8 Connect the power and data cables to the back of the drive. (See drive

documentation for proper drive jumper settings and cable orientation.)

9 Reinstall the CD drive and 3.5-inch diskette drive (see “3.5-inch diskette

or CD drives” on page 24 for instructions.)

10 Close the case (see “Closing the case” on page 19.)

11 Reconnect the power and modem cords, then turn on the system.

12 Run the configuration software, if required.

3.5-inch diskette or CD drives

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Hard drives

Removing and replacing the hard drive

The hard drive is secured to a mounting plate that snaps out of and into the

chassis.

To replace the hard drive:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Open the case (see “Opening the case” on page 17), observing the “Static

electricity precautions” on page 15.

3 Locate the 3.5-inch hard drive and mounting plate ring.

4 Lift the ring slightly, then pull it towards the center of the drive until

the spring latch releases. Lift the drive out of the chassis.

Tabs

5 Remove the mounting plate from the old drive by lifting and sliding one

tab at a time until they unlock. Lift the mounting plate off the drive.

6 Position the new drive upside down in the mounting plate and snap it

into place.

7 Place the drive back into the drive bay.

8 Connect the power and data cables to the back of the drive. (See drive

documentation for proper drive jumper settings and cable orientation.)

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9 Close the case (see “Closing the case” on page 19.)

10 Reconnect the power and modem cords, and turn on the system.

Adding a second hard drive

The system comes with a metal drive-mounting bracket you can use to install

an additional internal hard drive. Due to difficulties in routing the existing

IDE connector cable to this drive, you will need to purchase a PCI IDE drive

controller add-in card and an additional IDE connector cable to complete the

installation.

To install a second hard drive:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Open the case (see “Opening the case” on page 17), observing the “Static

electricity precautions” on page 15.

3 Locate and remove the two screws that attach the mounting bracket to

the front of the chassis.

Mounting bracket

Screws

4 Remove the CD drive from the chassis so you can access the mounting

bracket. (see “3.5-inch diskette or CD drives” on page 24, for instructions

on removing the CD drive.)

Hard drives

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5 Slide the mounting bracket towards the back of the chassis until the tabs

disengage from the chassis. Lift the mounting bracket out of the chassis.

6 With the drive upside down, insert the metal points into the holes on

one side of the drive and lower the mounting bracket over the bottom

of the drive.

Metal points

Screw

Mounting

bracket

Bottom side of drive

7 Secure the drive to the bracket with a screw.

8 Replace the mounting bracket into the chassis and slide the two locking

tabs together.

9 Replace the two screws you removed in Step 3.

10 Replace the CD drive.

11 Install an IDE controller add-in card in one of the PCI slots and connect

the new hard drive to this controller card with an IDE connector cable.

12 Close the case (see “Closing the case” on page 19.)

13 Reconnect the power and modem cords, then turn on the system.

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System

Components

Removing the system board

The system board is installed on a set of guide rails, and can be removed

without tools.

To remove the system board:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Open the case (see “Opening the case” on page 17) and remove the

chassis cover (see “To remove the chassis cover:” on page 17), observing

the “Static electricity precautions” on page 15.

3 Remove the chassis side panel by lifting up on both plastic release tabs

on the outside of the chassis.

Removing the system board

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Tabs

4 Lift the panel up and out.

5 Clear the panel from the chassis.

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6 Locate the release lever at the outside center edge of the system board

and lift the lever upward slightly. Pull it outward approximately eighty

degrees from the edge of the system board to disengage the edge

connector on the system board from the riser card and move the board

slightly out of the chassis.

7 Grasp the edge of the system board and carefully slide it out of the chassis.

Caution

Be careful when handling the system board. The edges of

the I/O panel are sharp and can cause injury if not handled

with caution.

I/O panel

8 If the system board is being replaced, remove the rails from the bottom

of the board and place the board in a static-free container.

Removing the system board

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To install the system board:

1 If installing a new system board, mount the rails (removed in Step 9

above) on the bottom of new board.

2 Align the rails located underneath the system board with the guides on

the chassis, and slide the system board into the chassis.

3 Push in the release lever until it is parallel with the chassis. This will

complete the reinstallation and lock the board in place.

4 Reconnect peripherals, the modem cord, and the power cord, then turn

on the system.

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Replacing the processor

The system is compatible with the Intel Pentium III 100 and 133 MHz

front-side bus (FSB) processors.

The system board will support the following processor/bus configurations:

■ 350 MHz through 700 MHz processors with 100 MHz FSB

■ 533 MHz, 600 MHz, and faster processors with 133 MHz FSB

Important

A heat sink must be installed on each Pentium processor.

When replacing a processor, order a Pentium processor upgrade kit. The kit

includes the Pentium processor, a heat sink, and a disposable electrostatic

wrist strap.

To replace the processor:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Open the case (see “Opening the case” on page 17), observing the “Static

electricity precautions” on page 15.

3 Disconnect the power supply cable of the processor fan from the CPU

fan connector on the system board.

4 Place the head of a flat-bladed screwdriver behind the tab on one side

of the retention bracket.

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Tab

Screwdriver

5 Push the screwdriver toward the processor. The tab that locks the

processor in place opens. Lift up slightly on the side of the processor.

6 Repeat the previous two steps for the other side of the processor.

7 Pull the processor up and out of the slot.

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8 Align the new processor with the processor slot (note that the processor

slot is keyed so the processor can only be installed one way) and press

firmly to install it.

9 Close the case (see “Closing the case” on page 19.)

10 Reconnect the power cord and all other cords you removed, then turn

on the system.

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Adding or replacing memory

The Rambus Dynamic Random Access Memory (RDRAM) Rambus In-line

Memory Modules (RIMMs) supported by your system board conform to the

following standards:

■ 64 MB, 128 MB, 256 MB, and 512 MB RIMMs

Important

Do not combine PC600 RIMMS with PC800 RIMMS in the

same computer. ECC and non-ECC type RIMMS may be

combined; however, if this is done the BIOS will set the

memory type as non-ECC.

■ Single- or double-sided configurations

■ 1 GB maximum system memory

When you are installing RIMMs, keep the following in mind:

■ A maximum of 32 devices, or actual RDRAM chips on the RIMMs, are

allowed in any memory configuration. RIMMs, like other memory

modules, consist of a printed circuit card onto which memory devices

are mounted. The number of devices on each module may not be readily

apparent, since the devices are covered by a metal heat spreader. Refer

to the chart below to determine how many devices are on each type of

RIMM module and for suggested memory configurations.

■ Continuity Modules (CRIMMs) are required in all blank memory slots.

■ No jumper settings are required for the memory size or type because this

information is automatically detected by the BIOS.

At the time this manual was printed, some RIMM module configurations were

not available for testing or sale. The following chart is not intended to imply

either availability or compatibility. As new RIMM configurations become

available, check the Gateway Web site (www.gateway.com) for updated

information.

System Components

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RIMM Modules (64 Mb

RDRAMs)

Number of Devices

Total

Memory

One 64 MB Non-ECC RIMM

One CRIMM

8 (1 RIMM with 8 devices)

64 MB

Two 64 MB Non-ECC RIMMs

16 (2 RIMMs with 8 devices each)

128 MB

192 MB

One 64 MB Non-ECC RIMM

One 128 MB Non-ECC RIMM

24 (1 RIMM with 8 devices and 1

RIMM with 16 devices)

Two 128 MB Non-ECC RIMMs

32 (2 RIMMs with 16 devices)

256 MB

RIMM Modules (128 Mb

RDRAMs)

Number of Devices

Total

Memory

One 64 MB Non-ECC RIMM

One CRIMM

4 (1 RIMM with 4 devices)

64 MB

Two 64 MB Non-ECC RIMMs

8 (2 RIMMs with 4 devices each)

128 MB

192 MB

One 64 MB Non-ECC RIMM

One 128 MB Non-ECC RIMM

12 (1 RIMM with 4 devices and 1

RIMM with 8 devices)

Two 128 MB Non-ECC RIMMs

16 (2 RIMMs with 8 devices each) 256 MB

One 128 MB Non-ECC RIMM

One 256 MB Non-ECC RIMM

24 (1 RIMMs with 8 devices and 1

RIMM with 16 devices)

384 MB

Two 256 MB Non-ECC RIMMs

32 (2 RIMMs with 16 devices each) 512 MB

RIMM Modules (256 Mb

RDRAMs)

Number of Devices

Total

Memory

One 256 MB Non-ECC RIMM

One 512 MB Non-ECC RIMM

24 (1 RIMM with 8 devices and

1 RIMM with 16 devices)

768 MB

Two 512 MB Non-ECC RIMMs

32 (2 RIMMs with 16 devices each) 1 GB

To add or remove RIMMs:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Open the case (see “Opening the case” on page 17), observing the “Static

electricity precautions” on page 15.

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3 If you are adding a RIMM, pull open the socket clamps on each side of

the RIMM socket, and remove the CRIMM.

Socket clamps

4 If you are replacing a RIMM, pull open the socket clamps on each side

of the RIMM socket, then lift the RIMM out of the socket.

RIMM

5 Store the RIMM in a static-free container.

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6 Insert the new RIMM into the socket and align the two notches in the

RIMM with the two notches in the RIMM socket.

RIMM

7 Gently press the RIMM into the socket until it is firmly seated. Inserting

the RIMM automatically locks each of the socket clamps on each end of

the RIMM.

8 Close the case (see “Closing the case” on page 19.)

9 Reconnect peripherals, the modem cord and the power cord, then turn

on the system.

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Adding an expansion card

The E-4400 desktop computer has three expansion slots on the riser card for

PCI cards.

To add a PCI expansion card:

1 Set any jumpers and switches on the card, if required in the card

instructions.

2 Turn off the computer, disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

3 Open the case (see “Opening the case” on page 17), observing the “Static

electricity precautions” on page 15.

4 Remove the slot cover bracket by pressing downward and outward on

the tab.

Tab

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5 Locate an available slot and remove the slot cover by releasing the lock

tab. Save the cover for reinstallation if you need to remove the card. (You

can use a blunt tool such as a flat-bladed screwdriver if the tab does not

release with finger pressure.) Either apply inward pressure to the middle

of the slot cover or use a flat-bladed screwdriver and insert it into the

tab hole.

6 Insert the edge of the expansion card into the slot on the riser card and

press firmly to seat the card.

7 After seating the card firmly, replace the slot cover bracket.

8 Connect any cables to the card (see card documentation for proper

jumper settings and cable orientation)

9 Close the case (see “Closing the case” on page 19.)

10 Reconnect peripherals, the modem cord, and the power cord, and turn

on the system.

You may need to reconfigure your system after installing some expansion

cards. You may also need to install software that came with the card. Check

the card documentation for additional information.

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Replacing the battery

The battery provides power for the system real-time clock and CMOS memory,

which holds the system configuration information.

If your battery is failing you may notice your system clock slowing down and

giving you the incorrect time. If so, open the BIOS Setup utility and write

down all the values in the setup utility screens before replacing the battery.

Replacing the battery resets the BIOS Setup utility to its default values.

Caution

There is a danger of explosion if the battery is incorrectly

replaced. Replace the battery only with the same or

equivalent type recommended by the manufacturer.

Dispose of used batteries according to the manufacturer’s

instructions.

To replace the battery

1 Restart the computer and start the BIOS Setup utility program by pressing

F1 when you are prompted to do so.

2 Write down the CMOS values from the Main BIOS Setup utility screens

so you can reenter them after you replace the battery. For more

information about the BIOS Setup utility program, see page 47.

3 Turn off the computer, disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

4 Open the case (see “Opening the case” on page 17), observing the “Static

electricity precautions” on page 15.

5 Remove the system board (see “Removing the system board” on page 31)

6 Locate the battery on the system board (see “System board” on page 5.)

The battery is circular and has the positive pole mark (+) on the top.

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7 Using a small flat-bladed screwdriver, carefully remove the battery from

its socket on the system board.

8 Press the new battery in the socket with the positive pole up. Make sure

you have pressed the battery down far enough for it to contact the base

of the socket.

9 Close the case (see “Closing the case” on page 19.)

10 Reconnect peripherals, the modem cord, and the power cord, and turn

on the system.

11 Enter the BIOS Setup utility program and verify that the system

configuration is correct using the data you recorded in Step 2.

If the CMOS data is not correct, change the information in the BIOS Setup

utility screens as necessary.

Troubleshooting the battery installation

If you have problems after installing the new battery, try each of the items

listed below, replacing the cover if removed, and restarting the computer after

each try.

■ Turn off the computer and make sure that all exterior cables are attached

and secured to the correct connectors.

■ Make sure that all power switches are on. If the computer is plugged into

a power strip or surge protector, make sure it is turned on also.

■ Enter the BIOS Setup utility program and compare the settings on the

screen with your notes or the system hardware manuals. Correct any

discrepancies.

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■ Turn off the computer, remove the cover, and verify that all cables inside

the case are attached securely. Also, make sure that the colored cable edges

are aligned correctly and that the connectors did not miss any pins.

Disconnect and reconnect the cables, then replace the cover carefully, so

as not to disturb any cables.

■ Turn off the computer, remove the cover and, if you have the proper test

equipment, verify that the new battery has power. (Although highly

unlikely, your new battery could be defective.)

When everything works properly, close the case (see “Closing the case” on

page 19), reconnect the modem and power cords, and turn on the computer.

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Using the BIOS

Setup Utility

About the BIOS Setup utility

The computer’s BIOS has a built-in setup utility that lets you configure several

basic system characteristics. The settings are stored in battery-backed RAM and

are retained even when the power is off.

Enter the BIOS Setup utility by restarting the computer, then pressing F1 when

prompted during the startup process. The Main BIOS Setup utility screen,

which may not look like the screen shown below, opens.

BIOS Setup Utility

Main

Advanced

Security

Power

Boot

Exit

Item Specific Help

BIOS Version: xx

Select the default

language used by the

BIOS.

Processor Type: Intel Pentium III

Processor Speed: 600 MHz

Cache RAM: 256 KB

Total Memory: 96 MB

Bank 0: RDRAM

Bank 1: RDRAM

←→

Select Menu

↑↓

Select Item

[English (US)]

Language:

[xx:xx:xx]

System Time: [xx/xx/xxxx]

System Date:

Enter Select>Sub-Menu

F9 Setup Default

F10 Save and Exit

ESC Exit

F1 Help

About the BIOS Setup utility

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As you select items on the Main menu, or in submenus, you will see specific

information related to the current selection in the Item Specific Help box.

Refer to the Help box for information about the menu options.

The command bar shows the keystrokes necessary to access help, navigate

through the menus, and perform other functions.

■ F1 opens the Help screen, providing general help for using the BIOS Setup

utility.

■ The ↑ (up arrow) and ↓ (down arrow) keys select items in the menu.

■ The ← (left arrow) and → (right arrow) keys move you between the

menus.

■ ENTER either moves you to a submenu screen when a selected item is

preceded by > or activates a selected field.

■ ESC closes the screen you are in and returns you to the previous screen

or exits you from the BIOS Setup utility.

■ F9 opens a screen that lets you return all values to their default settings.

■ F10 opens a screen that lets you save all parameters, then exit the BIOS

Setup utility.

The main screen has the following menu selections at the top of the screen:

■ Main gives you access to basic information and settings related to your

system hardware and configuration.

■ Advanced gives you access to information and settings for system

resources, hardware, and system configuration.

■ Security gives you access to settings related to system access passwords.

■ Power gives you access to information and settings for power

management features.

■ Boot gives you access to information and settings for boot features and

boot sequences.

■ Exit gives you access to options for exiting the BIOS Setup utility.

Refer to the Help box on the right side of the BIOS Setup screens for

information about menu items.

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Updating the BIOS

If you need a new version of the BIOS, you can download the BIOS update

from technical support on the Gateway Web site (www.gateway.com) and

install the new version from a diskette.

To update the BIOS you need to perform the following tasks in sequence:

■ Create a bootable diskette

■ Note the current BIOS settings

■ Create the BIOS update diskette

■ Update the BIOS

■ Restore the BIOS settings

To create a bootable diskette:

1 Enter DOS and type the following at the DOS prompt: format a: /s

2 Put a blank diskette in the diskette drive, then press ENTER.

3 Follow the instructions on the screen.

To note the current BIOS settings:

1 Remove the bootable diskette and restart your computer.

2 Enter BIOS Setup by pressing F1 when prompted during startup.

3 Write down the settings for each of the fields. (At the end of the BIOS

update process, you will reset the fields back to the values you recorded.)

4 Exit the BIOS Setup utility.

To create the BIOS update diskette:

1 Log on to the Internet.

2 Download the correct BIOS file from the technical support area of

www.gateway.com.

3 Decompress the contents of the BIOS file you downloaded and copy the

contents onto the bootable diskette.

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To update the BIOS:

1 Place the bootable diskette containing the BIOS files into drive A: then

restart the computer. The BIOS Setup utility starts.

2 Press ENTER. The Main menu opens.

3 Select Update Flash Memory From a File, then press ENTER.

4 Select Update System BIOS.

5 Press TAB to select the file name, then press ENTER. The computer warns

you that the BIOS is about to be changed and asks you to confirm the

BIOS version.

6 Press ENTER. The BIOS files are loaded.

7 Once the BIOS files have been loaded, remove the diskette from drive A:

and press ENTER when prompted to restart the computer.

8 As the computer starts up, verify that the number of the BIOS version

reported on the screen is the number of the new BIOS you downloaded

from the Internet.

To restore the BIOS settings:

1 Enter BIOS Setup by pressing F1 when prompted during startup.

2 Once in BIOS Setup, press F9 to load the BIOS Setup utility default

settings.

3 Select any BIOS fields you want to change by using the ↑ (up arrow) and

↓ (down arrow) keys. Press E^NTER, then reenter the values you wrote down

at the beginning of this process.

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Setting the system board jumpers

The J5K1 configuration jumper on the system board lets you clear passwords

and recover the BIOS. (See the figure on page 5 for the location of the jumper.)

The table below shows the settings required to perform those tasks. Make sure

you turn off the computer and unplug the power cord before moving the

jumper.

Caution

Moving the jumper while the computer’s power is on can

damage your computer. Always turn off the computer and

unplug the power cord from the computer before changing

the jumper.

J5K1 Mode

Jumper

Setting

Action When Set

Normal

Normal operation

Pins 1-2

Pins 2-3

No jumper

Configure

Recovery

Adds a Maintenance menu to

BIOS Setup utility with options to

clear passwords

Causes computer to attempt

BIOS update or recovery from

diskette

Recovery mode

If you are trying to update the BIOS and have a problem such as a power

outage, the update may not be successful. You can then attempt to recover

the BIOS by setting the J5K1 jumper.

When you are attempting to recover the BIOS, no image appears on your

monitor.

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To recover the BIOS:

1 Turn off the system and disconnect the power cord, modem cord (if

installed), and all external peripheral devices.

2 Open the case (see “Opening the case” on page 17), observing the “Static

electricity precautions” on page 15.

3 Remove the jumper from the J5K1 (see “System board” on page 5) and

set it aside. You will need it in a later step.

4 Close the case (see “Closing the case” on page 19), then reconnect the

power cords.

5 Place the bootable diskette containing the BIOS files into drive A:, then

turn on the computer.

At the start of the BIOS recovery process, the computer beeps once. The

recovery process may take a few minutes.

6 When you hear two beeps, the BIOS has been successfully recovered.

Remove the diskette from drive A:, turn off the computer, and disconnect

the power cord.

If you do not hear two beeps, the BIOS recovery was not successful. See

the troubleshooting section at the end of this procedure for further

information.

7 Open the case again (see “Opening the case” on page 17), observing the

“Static electricity precautions” on page 15.

8 Place the jumper back on pins 1-2 on the J5K1 jumper.

9 Close the case (see “Closing the case” on page 19), then reconnect the

power cords, and turn on the computer.

10 Enter BIOS Setup utility by pressing F1 when prompted during startup.

Once in BIOS Setup utility, press F9. The default settings for the BIOS

Setup utility are loaded.

11 Select a BIOS field that you want to change by using the ↑ (up arrow)

and ↓ (down arrow) keys. Press ENTER, then reenter the values you wrote

down at the beginning of the BIOS update process.

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Troubleshooting: If the BIOS recovery was unsuccessful the computer will

beep continuously or will not beep at all. If the computer beeps continuously,

make sure all the BIOS files you downloaded are on your diskette. If the

computer does not beep at all and the diskette drive light stays on, make sure

your BIOS update diskette is a bootable diskette. If you continue to have

problems, contact Client Care or your system administrator.

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Managing Your

System

Protecting against power source

problems

Surge suppressors, line conditioners, and uninterruptible power supplies (UPS)

can help protect your system against power source problems.

Surge suppressors

During a power surge, the voltage level of electricity coming into your system

can increase far above normal for a few milliseconds. Data may be lost or the

system may be damaged. To protect against power surges, use a surge

suppressor. The surge suppressor absorbs voltage surges and prevents them

from reaching your system.

You plug a surge suppressor into an electrical outlet, then you connect your

computer, monitor, and other devices to it instead of directly to the outlet.

If you have a modem, make sure your surge suppressor has jacks for the

telephone and modem cables. Power surges can pass through telephone wires

as well as electrical wires.

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When purchasing a surge suppressor:

■ Make sure the surge suppressor meets the appropriate product safety

certification for your location, such as Underwriters Laboratories (UL) or

Conformite European (CE).

■ Check the maximum amount of voltage the suppressor allows to pass

through the line. The lower the voltage that the suppressor allows to pass

through, the better the protection for your system.

■ Check the energy absorption, or dissipation, rating. The higher the energy

absorption rating, the better the protection for your system.

■ Check for line-conditioner capabilities. A line conditioner smooths out

some of the normal line noise (small voltage fluctuations) of an electrical

supply.

Line conditioners

A line conditioner protects your system from the small daily fluctuations in

voltage from an electrical supply. Most systems can handle this variation, or

line noise, without problems. However, some electrical sources include more

line noise than normal. Line noise can also be a problem if your system is

located near, or shares a circuit with, a device that causes electromagnetic

interference, such as a television or a motor.

Some surge suppressors and uninterruptible power supplies include simple

line-conditioning capabilities.

Uninterruptible power supplies

You may lose data during a total power failure. A standby Uninterruptible

Power Supply (UPS) uses a battery to keep your system running during a power

failure. The UPS lets you shut down your system normally, but cannot run

the system for an extended time.

If you purchase a standby UPS, make sure the UPS includes surge suppression

and line-conditioning features.

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Maintaining and managing your hard

drive

Regular maintenance can keep your hard drive operating efficiently, and good

file management can keep your system free of unwanted files while making

important files secure and easier to find.

Hard drive maintenance utilities

By regularly using the following utilities, you can help maintain the

performance of your hard drive:

■ ScanDisk (Windows 98)

■ Check Disk (Windows NT)

■ Disk Defragmenter (Windows 98)

Using ScanDisk in Windows 98

Bad sectors are parts of a hard drive or diskette that will not hold data. A lost

allocation unit is a group of sectors that has lost its place in the table that the

operating system uses to locate files. ScanDisk checks the hard drive for bad

sectors or lost allocation units and lets you fix them.

Use ScanDisk from once a week to once a month, depending on how often

you use your system. Also use ScanDisk if you have any hard drive problems.

To use ScanDisk:

1 Double-click the My Computer icon on the desktop. The My Computer

window opens.

2 Click the drive you want to check.

3 Select File, then Properties. The drive’s properties window opens.

4 Click the Tools tab.

5 At Error-checking status, click Check Now. The ScanDisk window opens.

6 Select the options you want for checking the drive.

If you want ScanDisk to check more than one drive, press and hold SHIFT,

then click on the additional drives in the list of drives to check.

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7 Click Start. ScanDisk checks the drive for errors.

8 Follow any instructions on screen for completing the scan.

Using Check Disk in Windows NT

Bad sectors are parts of a hard drive or diskette that will not hold data. A lost

allocation unit is a group of sectors that has lost its place in the table that the

operating system uses to locate files. Check Disk checks the hard drive for

bad sectors or lost allocation units and lets you fix them.

Use Check Disk from once a week to once a month, depending on how often

you use your system. Also use Check Disk if you have any hard drive problems.

To use Check Disk:

1 Double-click the My Computer icon on the desktop. The My Computer

window opens.

2 Click the drive you want to check.

3 Select File, then Properties. The drive’s properties window opens.

4 Click the Tools tab.

5 At Error-checking, click Check Now. The Check Disk window opens.

6 Select the options you want for checking the drive. Check Scan for and

attempt recovery of bad sectors to scan the entire hard drive.

7 Click Start. Check Disk checks the drive for errors.

8 Follow any instructions on screen for completing the scan.

Using Disk Defragmenter in Windows 98

When working with files, Windows may divide the files into pieces and store

the pieces at different places on the hard drive. This division of files, called

fragmentation, is normal. However, to access a file, the hard drive must search

for the pieces of the file and put the file back together, which can slow down

your system.

Disk Defragmenter brings all the separate pieces back together. Defragment

your computer frequently to improve system performance.

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Log off network connections before starting Disk Defragmenter, or network

communication may stop the defragmentation process and restart it at the

beginning. Also, do not use your keyboard or mouse during the

defragmentation process or the process may stop and restart at the beginning.

Important

A disk defragmentation utility does not ship with

Windows NT, but you can purchase one. If you purchase

a defragmentation program, make sure it can defragment

the NT File System (NTFS).

To use Disk Defragmenter:

1 Double-click the My Computer icon on the desktop. The My Computer

window opens.

2 Click the drive you want to check.

3 Select File, then Properties. The drive’s properties window opens.

4 Click the Tools tab.

5 At Defragmentation status, click Defragment Now. The defragmentation

process begins. If your drive has a high percentage of fragmentation, it

may take a half-hour or longer to defragment it, depending upon the size

of the hard drive.

Hard drive management practices

By deleting unneeded files from your hard drive and managing the space that

is automatically allocated for saving certain files, you can help maintain the

performance of the hard drive.

Checking hard drive space

In Windows, you can see a chart of the available hard drive space.

To check hard drive space:

1 Double-click on the My Computer icon on the desktop. The My Computer

window opens.

2 Click the drive you want to check.

3 Select File, then Properties. The drive’s properties window opens. The

General tab shows you the available and used space on the drive.

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Backing up files

Regularly backing up your files protects you from losing data and lets you

keep fewer files on your hard drive. Back up old files to a large capacity disk

drive or tape drive and delete the files from your hard drive. You can use the

software that came with your tape backup drive or your large capacity disk

drive to back up the files.

You can also back up files by running the Backup utility that came with your

operating system. In Windows 98, Backup copies files to diskettes or a tape

drive. In Windows NT, Backup copies files to a tape drive.

To run Backup in Windows 98:

1 Click Start, then select Programs, Accessories, System Tools, then Backup.

2 Follow the instructions on the screen.

To run Backup in Windows NT:

1 Click Start, then Programs, Administrative Tools, then Backup.

2 Follow the instructions on the screen.

Deleting unneeded files

By deleting unneeded files from the hard drive, you free up space on the hard

drive and help improve hard-drive performance. The following sections give

you some simple ways to delete unneeded files.

Deleting Windows temporary files

During normal operation, Windows constantly creates new temporary (temp)

files. You can safely delete all but the most recent temp files.

To delete temp files:

1 Open Explorer, select Tools, Find, then Files and Folders.

2 At Named, type *.tmp

3 In the Look in drop-down list, select your drive letter.

4 Click Find Now. The list of temp files is generated.

5 Click Modified above the list. To see the Modified button, you may need

to maximize the Find window. The list is sorted by date.

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6 Highlight all the files in the list except those with today’s date.

7 Press DELETE.

Deleting temporary Internet files

As you visit Web sites, your browser stores temporary Internet files on your

hard drive in a memory cache and a disk cache. Files in the memory cache are

removed when you turn off your computer. Files are saved in the disk cache

until the space designated for the cache is full. See your browser’s Help files

for instructions on emptying the disk cache.

You can save space on the hard drive by decreasing the size of the Internet

file disk cache. See your browser’s Help files for instructions.

Emptying the Recycle Bin

When you delete a file from your hard drive in Windows, it is not immediately

removed from the hard drive. Instead, the file is moved into the Recycle Bin.

Because files are stored in the Recycle Bin and not deleted from the hard drive

immediately, you can retrieve a file that you accidentally delete from the hard

drive.

To delete all the files from the Recycle Bin, right-click the Recycle Bin icon

on the desktop, then select Empty Recycle Bin.

You can save space on the hard drive by decreasing the size of the Recycle Bin.

To decrease the size of the Recycle Bin:

1 Right-click the Recycle Bin icon on the desktop.

2 Select Properties. The Recycle Bin Properties window opens.

3 At the Global tab, select either Configure drives independently or Use one

setting for all drives.

4 If you are configuring drives independently, click the tab for the drive

you want to configure.

5 Move the slider to set the size of the Recycle Bin. 5% is a good initial

setting.

6 Click OK.

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System integrity

Important

To protect your system against electrical problems and

physical hazards such as heat, moisture, and dust. Also,

to protect it against less obvious hazards such as viruses

and hardware overloads.

Protecting against viruses

A virus is a program written with malicious intent for the purpose of creating

havoc in a computer system.

Viruses spread through executable files, document macros, or boot sectors.

Diskettes used in a contaminated computer can get a virus and transfer the

virus when used in another computer. A virus can also spread through files

downloaded from bulletin boards or the Internet.

Some viruses may only cause your system to beep or display messages or

images on the screen. Other viruses are highly destructive, and corrupt or erase

the contents of your files or diskettes. To be safe, never assume any virus is

harmless. Always protect your system against viruses.

To protect your system against viruses:

■ Use Norton’s AntiVirus to scan your computer regularly. Make sure to

update Norton’s AntiVirus periodically to keep up with new viruses.

■ Make backup copies of all files and write-protect the diskettes. A virus

cannot infect a write-protected diskette.

■ Obtain all software from reputable sources and always scan new software

for any viruses before installing it.

■ Be cautious about files you receive in e-mail or download from a network

or the Internet. If you download a file, use your virus checking software

to scan the directory on your computer that contains the downloaded

file before you open the file.

■ If you have doubts about the source of a Microsoft Word or Excel file,

disable the file macros before opening the file. Word and Excel are set

by default to warn you if a document you are about to open contains a

macro that might have a virus.

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To remove a virus:

1 If you suspect your system has been infected with a virus, find and

remove the virus immediately using an antivirus program.

2 Turn off your computer and leave it off for at least 30 seconds.

3 Turn on the computer and rescan for the virus. If the virus is still on your

computer, contact your system administrator or Gateway Client Care.

Checking system health with LANDesk

LANDesk^®Client Manager is a desktop management interface (DMI) that lets

you monitor the health of your system components. Through LANDesk, you

can view software and hardware properties. You can also set LANDesk to notify

you when system resources reach certain levels.

To install LANDesk Client Manager:

1 In the C:\DMI folder on your hard drive, double-click the Setup icon to

launch the InstallShield^®wizard.

2 Follow the instructions that appear on the screen. If you are prompted

for a password during the installation process, type lowtco.

LANDesk Client Manager comes with complete electronic documentation and

online help. Refer to these documents and the program’s Help for more

information.

If you need to restore LANDesk from the System Restoration CD and are

prompted for a password, type lowtco and press ENTER.

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System Recovery

Take advanced precautions that will allow you to restart your system and

recover damaged files in the event that your hard drive is damaged, or your

BIOS or system files get corrupted.

Creating a startup diskette

If your computer hard drive is damaged, you may not be able to start the

computer from the hard drive. A startup diskette is a bootable diskette that lets

you start the computer and attempt to fix the problem.

When you set up Windows 98, you are prompted to create a startup diskette.

You can also create a startup diskette in Windows 98 at any time.

To create a startup diskette:

1 Click Start, then select Settings, then Control Panel. The Control Panel

Window opens.

2 Double-click Add/Remove Programs. The Add/Remove Program Properties

window opens.

3 Click the Startup Disk tab.

4 Insert a diskette into the diskette drive, then click Create Disk.

5 Follow the directions on the screen.

Keeping a record of system configuration

In Windows 98, you can print a summary of the configuration of your system

and the memory allocation. This printed summary can provide information

to reset your system configuration properly if the information is lost, or help

you troubleshoot your system.

To print a system summary:

1 Right-click the My Computer icon on the desktop.

2 Select Properties. The System Properties window opens.

3 Click the Device Manager tab.

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4 Click Print.

5 In Report type, select All devices and system summary.

6 Press OK.

Using your System Restoration CD

The System Restoration CD included with your system can be used to:

■ Install hardware drivers for Windows 98 and Windows NT

■ Reinstall selected software applications, such as LANDesk Client Manager

Instructions for each operating system are provided with the System Restoration

CD.

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System power management

The power-management features supported by your system are described in

the following sections.

About soft-off

When you turn off your computer by following the Windows shutdown

procedure or pressing the power button, a small amount of power (less than

5 watts) still runs to the wakeup circuitry on the system board. In this soft-off

state, your computer can still respond to an incoming signal from the modem

or to certain LAN commands.

To remove all power from your computer, turn off the computer and unplug

the power cord. When you plug the power cord back in, the network

connection LEDs may flash and the fan may start before you press the power

button. This is normal.

Using Standby in Windows 98

Windows 98 supports two standards of power management, Advanced Power

Management (APM) and Advanced Configuration and Power Interface (ACPI).

The Standby mode, available through both APM and ACPI, saves power by

spinning down the hard drive, and by reducing or turning off power to the

monitor. ACPI lets your system save additional power in Standby by

controlling the power usage of individual devices, add-in boards, and hard

drives.

When the system is in Standby, it appears to be off. The computer’s power

LED turns amber and the monitor darkens, indicating that the system has

entered Standby. However, some wakeup events can bring the system out of

Standby.

Important

If your system is part of a Novell network, putting your

system in Standby disconnects you from your network

connection. Reestablish your network connection when

you take your system out of Standby.

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Checking the type of power management on your system

ACPI is available only if Windows 98 was installed with ACPI enabled. If

Windows 98 was not installed with ACPI enabled, APM power management

is available.

To check the type of power management on your system:

1 Click Start, then select Settings, then Control Panel. The Control Panel

window opens.

2 Double-click System. The System Properties window opens.

3 Click the Device Manager tab, then double-click System devices. The type

of power management supported appears at the top of the list under

System devices.

If you want to enable ACPI in Windows 98, see the Microsoft Web site for

instructions.

Putting your system into Standby (S1)

You can put your system into Standby by clicking Start, then selecting

Shutdown, Standby, then clicking OK. This procedure puts your system into

Standby with both APM and ACPI.

If ACPI is enabled on your system, you can also set a timer or press the power

button to put your system into Standby.

To set the standby timer:

1 Click Start, then select Settings, then Control Panel. The Control Panel

window opens.

2 Double-click the Power Management icon. The Power Management

Properties window opens.

3 On the Power Schemes tab, set the timer. Your system enters Standby

when it has been inactive for the amount of time you set.

To set the computer’s power button to put the system into Standby:

1 Click Start, then select Settings, then Control Panel. The Control Panel

window opens.

2 Double-click the Power Management icon. The Power Management

Properties window opens.

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3 Click the Advanced tab.

4 Under When I press power button on my computer, select Standby.

5 Click OK.

After you have set the power button to be a standby button, the button

functions in this way:

State of system

Length of time you

press button

Result

Normal working state

Less than 4 seconds

System enters

Standby

Normal working state

Standby

More than 4 seconds

Less than 4 seconds

Computer turns off

System returns to

normal working state

Standby

More than 4 seconds

Computer turns off

Taking your system out of Standby

Do one of the following to take your system out of Standby:

■ Press any key on the keyboard. (A PS/2 or USB keyboard can bring the

system out of Standby.)

■ If your system uses APM, move the mouse. (A PS/2 or USB mouse can

bring the system out of Standby.)

■ If you have set the power button to be a Standby button, press the power

button for less than 4 seconds.

The power LED turns green, and your system returns to the state it was in

before it entered Standby.

To reestablish your network connection:

1 Click Start, then Shut Down.

2 Select Close all programs and log on as a different user. Selecting this option

bypasses the restart process and displays your network logon dialog box.

3 Type your password, then click OK. Your logon script runs and your

network connections are reestablished. See your Windows 98 Help or

documentation for more information on using power management.

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Cleaning Your

System

Cleaning the mouse

If the mouse pointer on the screen moves erratically when you move the

mouse, the inside of the mouse may be dirty.

To clean the mouse:

1 Turn off the computer, then disconnect the mouse cable from the mouse

port.

2 Turn your mouse upside down and remove the roller ball cover.

3 Cup your hand under the mouse and turn your mouse right-side up. The

roller ball should drop into your hand. If it does not, gently shake the

mouse until the ball drops out of the socket.

4 Use adhesive tape to pick up any dust or lint on the surface of the ball.

Wipe away dirt or lint inside the ball socket. You can also blow into the

socket to remove dirt and lint. Use a cotton swab dipped in isopropyl

alcohol to clean the rollers inside the socket.

5 Let surfaces dry completely.

6 Return the ball to the socket and replace the cover.

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Cleaning the keyboard

You should clean the keyboard occasionally to free it of dust and lint particles

trapped under the keys. The easiest way to do this is to blow trapped dirt from

under the keys using an aerosol can of air with a narrow, straw-like extension.

If you spill liquid on the keyboard, turn off the computer, then disconnect

it. Turn the keyboard upside down to let the liquid drain. Let the keyboard

dry for a few days before trying to use it again. If the keyboard does not work

after it is dry, you may need a new one.

Cleaning the monitor screen

Use a soft cloth and window cleaner to clean the monitor screen. Squirt a

little cleaner on the cloth (never directly on the screen), then wipe the screen

with the cloth.

Cleaning the computer and monitor

cases

Warning

When you clean the system, turn off the computer, monitor,

and peripherals, then unplug the power cord and modem

cord (if installed.) Be careful not to drip liquid into the

computer, monitor, and peripherals when cleaning the

system.

Always turn off the computer and other peripherals before cleaning any

components.

Use a damp, lint-free cloth to clean the computer case, monitor case,

keyboard, speakers, and other parts of your system. Avoid abrasive or solvent

cleaners because they can damage the finish on your components.

Your computer is cooled by air drawn in through the vents on the chassis

and blown out through the power supply exhaust fan. Keep vents on the front

and back of the chassis free of dust. With the computer turned off and

unplugged, brush the dust away from the vents with a slightly damp cloth.

Be careful not to drip any water into the vents. Do not attempt to clean dust

from the inside the computer.

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Troubleshooting

Introduction

If your system does not operate correctly, re-read the instructions for the

procedures you have performed. If an error occurs within an application,

consult the documentation supplied with the software. This section identifies

solutions to some possible problems.

Introduction

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Troubleshooting checklist

Before turning on the system, make sure that:

■ The power cord is connected to the AC power-in connector and an AC

outlet.

■ The AC outlet is supplying power.

■ If a power strip is used, it is turned on, then the circuit breaker is set.

■ The voltage selection switch on the system power supply reflects the

proper voltage.

Verifying your configuration

If your system is not operating correctly, the BIOS may contain an invalid

configuration parameter. Enter the BIOS Setup utility program and check your

configuration settings.

Troubleshooting guidelines

As you troubleshoot your system, keep the following guidelines in mind:

■ Never remove the chassis cover while the computer is turned on.

■ Do not attempt to open the monitor. Even if the monitor’s power is

disconnected, stored energy within the monitor’s components can cause

bodily injury.

■ If a peripheral, such as the keyboard, mouse, drive, or printer does not

appear to work, verify that all connections are secure.

■ If an error message displays on the screen, write it down, word for word.

You may be asked about it when calling Technical Support.

■ Only qualified personnel should open the system for maintenance.

■ If you feel you are qualified to maintain the system yourself, make sure

you are properly grounded before opening the system chassis. Observe

the “Static electricity precautions” on page 15.

Troubleshooting

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CD drive problems

An audio CD produces no sound

Probable Cause

Solution

The CD is loaded

incorrectly.

Make sure the label is facing upward, then try

again.

The speakers are not

connected.

Check the speaker cables. Make sure they are

connected properly and securely.

The speaker volume is

turned down.

Check the volume control.

The speakers may be

muted through the

Multimedia volume

control.

Double-click speaker icon on the task bar.

Make sure the mute button is not selected.

The speakers may be

faulty.

Connect a set of headphones to the line out

jack to test the output. If they work, replace the

speakers.

The sound card may not

be installed correctly.

Open the system, then reseat the sound card.

Make sure the cables are connected properly.

The CD drive audio

cable may be installed

incorrectly.

Open the system and make sure the cables

are connected properly.

Important

Some systems do not have sound cards because sound

capabilities are built into the system board.

The CD drive is not recognized by the system

Probable Cause

Solution

The CD is not intended

for PC use.

Make sure the CD is PC compatible.

The CD is loaded

incorrectly.

Make sure the label is facing upward, then try

again.

CD drive problems

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Probable Cause

Solution

The CD is scratched or

dirty.

Try cleaning the CD with a lint-free cloth.

Check the CD for scratches.

The CD drive needs to

be added as new

hardware.

From the Control Panel window (Start |

Settings | Control Panel), double-click Add

New Hardware. Follow the directions for

adding the drive. If you are not experienced

with this procedure, call technical support.

The secondary IDE

device may be disabled

Restart your computer, then press F1 to enter

the BIOS Setup utility program. From the

Advanced | IDE Configuration menu, set the

IDE Controller to Both and the Secondary

IDE Master to Auto

The CD cables are not

installed correctly.

Open the system, then check all cables

between the CD controller and the CD drive.

The CD drive may be

defective.

Replace the CD drive.

Troubleshooting

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Hard drive problems

The SCSI drive is not recognized by the system

Probable Cause

Solution

The SCSI bus is not

properly terminated.

Make sure the last device on the SCSI chain

is properly terminated.

The drive is configured

with a conflicting SCSI

address.

Change the device’s SCSI address to one that

is not currently being used by the system.

The cables are not

connected correctly.

Open the system, then check the cable

connections.

The IDE drive is not recognized by the system

Probable Cause

Solution

The primary IDE device

may be configured

incorrectly.

Restart your computer, then press F1 to enter

the BIOS Setup utility program. From the

Advanced | IDE Configuration menu, set the

IDE Controller to Both and the Primary IDE

Master to Auto.

The drive may not be

configured properly.

Consult the hard drive user’s guide for

instructions on how to configure the drive.

The drive cables are not

connected properly.

Open the system, then check all cables

connected to the controller card.

The drive controller is not

seated properly.

Open the system, then reseat the drive

controller.

Important

Some systems do not have IDE controller cards because

the IDE controller is built into the system board.

Hard drive problems

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Memory/processor problems

Memory errors were detected during system start up

Probable Cause

Solution

Memory was added or

removed, and the new

configuration was not

saved in BIOS Setup

utility.

Enter the BIOS Setup utility and save the new

memory configuration.

The memory was

installed incorrectly.

Check the memory for proper seating and

orientation.

A memory chip is faulty.

Replace the card on which the faulty chip

resides. Third-party diagnostic programs can

help determine which chip or memory segment

is failing.

A new processor is not recognized by the system

Probable Cause

Solution

The processor was

installed incorrectly.

Check the installation. The processor should

be recognized automatically if it was installed

correctly.

The processor speed

was not set correctly in

the BIOS Setup utility

configuration mode.

If your system BIOS lets you to select the

processor speed, make sure you have

selected the correct speed.

The processor was not

seated correctly in the

socket.

Make sure the processor is fully seated in its

socket.

Troubleshooting

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Modem problems

The modem is not recognized by the system

Probable Cause

Solution

The modem has not

been added as new

hardware.

Add the modem as new hardware.

The modem is not

connected to a live

phone jack.

Make sure the line connected to the modem is

live and plugged into the appropriate port on

the modem (line port.)

The modem is not

Check the system settings for possible

configured with a valid

interrupt or address.

conflicts. If one exists, correct the problem by

selecting an available interrupt and address.

The phone jack is shared

by another modem or

telephone.

If the modem shares the jack with another

device, make sure the other device does not

have the port open (for instance, someone is

on the phone, or another modem is in use.)

Modem problems

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Peripheral/adapter problems

A SCSI device is not recognized by the system

Probable Cause

Solution

The device needs to be

From the Control Panel window (Start |

added as new hardware. Settings | Control Panel), double-click Add

New Hardware. Follow the directions for

adding the device. If you are not experienced

with this procedure, call technical support.

The SCSI ID may be

invalid.

Assign an available SCSI ID to the device.

The SCSI chain is not

terminated.

Make sure the last device on the SCSI chain

is terminated.

The device cables are

not installed correctly.

Open the system, then check all cables

between the controller and the device.

The diskette drive is not recognized by the system

Probable Cause

Solution

The diskette drive may

Restart your computer, then press F1 to enter

be configured incorrectly. the BIOS Setup utility program. From the Boot

| Removable Devices menu, make sure that

the disk drive parameters are set correctly.

The drive cables are not

connected properly.

Open the system, then check all cables

connected to the controller card.

The drive controller is not

seated properly.

Open the system, then reseat the drive

controller.

Important

Some systems do not have a floppy controller card

because the floppy controller is built into the system board.

Troubleshooting

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The diskette drive will not read, write, or format

Probable Cause

Solution

The diskette is not IBM

formatted.

Make sure the diskette you are trying to format

is IBM compatible. If it is, try reformatting it.

The diskette is

corrupted.

Run ScanDisk on the diskette. If errors are

detected and corrected, try accessing the

diskette again.

The disk is write

protected.

Make sure the write-protection window on the

upper-right corner of the diskette is closed

(unprotected.)

The diskette drive LED illuminates continuously

Probable Cause

Solution

The diskette is

corrupted.

Remove the diskette from the drive. If the light

remains on, try restarting the system.

The cable to the drive is

not connected properly.

Open the system, then check the cable

between the diskette drive and its controller.

Make sure the pins are not bent or misaligned.

An adapter card is not recognized by the system

Probable Cause

Solution

The interrupt and/or I/O

address is set

incorrectly.

Check the address configuration of the adapter

card and make sure that it does not conflict

with another card in the system.

The card has not been

configured through the

software.

Configure the card with the appropriate

software.

The card was not

installed correctly.

Reseat the card, then make sure that its

jumpers are configured appropriately.

Peripheral/adapter problems

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Printer problems

The printer will not turn on

Probable Cause

Solution

The printer is not

plugged in.

Check the power cable. Make sure it is plugged

into a live power source.

The printer is not turned

on.

Make sure the printer’s power switch is

depressed or set to the On position. If power

is applied to the printer, the green power LED

should be illuminated.

The printer is defective.

Try another printer, if one is available.

The printer is turned on but will not print

Probable Cause

Solution

The printer is not

Check the data cable between the printer and

connected to the system. the system. Make sure it is connected to the

proper port. Check the connector and cable for

bent or broken pins.

The printer is not

designatedasthedefault

printer.

If the printer to which you are trying to print is

not the default printer, make sure you have

selected it through the application’s printer

setup function.

The printer has not been

added to the system.

From the Printers window (Start | Settings |

Printers), double-click Add Printer. Follow the

directions for adding the new printer.

The printer prints garbled text

Probable Cause

Solution

The wrong driver is being

used for the selected

printer.

From the Printers window (Start | Settings |

Printers), select the printer. From the File

menu, select Properties. Make sure the

printer is using the right printer driver. If not,

install the correct one.

Troubleshooting

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System problems

The system will not start up

Probable Cause

Solution

The system is not

connected to an AC

outlet.

Check the power cable(s), then verify

connection to an AC power source.

The Voltage selection

switch is not set

correctly.

Make sure the voltage selection switch is set

to the correct power source.

The system is non-responsive

Probable Cause

Solution

An error occurs during

an application or your

system may be out of

memory.

Restart your computer by pressing the reset

button. If the system is still non-responsive,

press and hold in the power button for 4

seconds to turn the system off. Turn the

system back on, then follow the on-screen

instructions.

The keyboard does not work

Probable Cause

Solution

A key was depressed

while the system was

starting up.

Clear the sticking key, then turn off the system,

wait for a few seconds, then turn the system

back on.

The keyboard is not

plugged in or connected

properly.

Check the cable. Make sure it is plugged in

correctly.

Something spilled into

the keyboard.

Turn off the system. Turn the keyboard upside

down to let it dry before using the keyboard

again.

The keyboard is

defective.

Try a keyboard you know is working.

System problems

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The mouse does not work

Probable Cause

Solution

The mouse is not

plugged in or connected

properly.

Check the cable. Make sure it is plugged in

correctly.

The mouse driver did not

load when the system

started.

Load the appropriate mouse driver manually or

contact technical support.

The mouse is defective.

Try a mouse you know is working.

Troubleshooting

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Video problems

The system is running but there is no display

Probable Cause

Solution

The monitor is not turned

on.

Make sure the monitor is plugged in and turned

on. If power is applied to the monitor, the green

power LED should illuminate.

The monitor’s data cable

is not connected.

Make sure the monitor’s data cable is

connected to the video controller on the back

of the system.

The connector or cable is

damaged.

Check the connector and cable for bent or

damaged pins.

The monitor is defective. Connect a working monitor to the computer.

The monitor’s brightness

and contrast controls are

turned down.

Adjust the brightness and contrast knobs to the

center position.

The video card is not

seated correctly.

Open the system and reseat the video card.

The video card is not

compatible with the

system.

Make sure the card is compatible with your

system. Try a different PCI video card.

Important

Some systems may have a built-in video adapter, so there

may not be a video adapter to remove and replace.

The text on the display is dim or difficult to read

Probable Cause

Solution

The monitor’s brightness

and contrast controls are

turned down.

Adjust the brightness and contrast knobs until

the text becomes clear.

Sunlight is glaring off the

display.

Position the monitor away from the sun or

window.

The CRT may be old.

Replace the monitor.

Video problems

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The color monitor displays everything in black and white

Probable Cause

Solution

The system was turned

on before the monitor.

Make sure the monitor is turned on, then

restart the system.

The display type is set

incorrectly.

From the Control Panel window (Start |

Settings | Control Panel), double-click

Display, set the display to the appropriate

monitor type, then restart the system.

The displayed characters are garbled

Probable Cause

Solution

The video cable is

damaged.

Check the cable and connectors for bent pins

or broken wires.

The display setup is

incorrect.

From the Control Panel window (Start |

Settings | Control Panel), double-click

Display and check the settings. The correct

video type should be selected, along with a

supported resolution. Check your monitor and

video controller documentation for details.

The video card has

failed.

Try another video card.

The video is distorted

Probable Cause

Solution

The monitor’s controls

are not properly

adjusted.

Adjust the monitor controls until the text

becomes clear. (See your monitor

documentation for more information.)

The connector or cable is

damaged.

Check the connector and cable for bent or

damaged pins.

The surge protector or

UPS is damaged.

Disconnect the monitor power cable, then

connect it directly to the power source.

Troubleshooting

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Probable Cause

Solution

The monitor is too close

to a source of electrical

interference.

Move the monitor away from sources of

electrical interference, such as televisions,

unshielded speakers, microwave ovens,

fluorescent lights, and metal beams or shelves.

The monitor needs to be

degaussed.

Turn off the computer and monitor and leave

them off for at least a half hour, then restart the

system.

Video problems

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Error messages

This section lists common error messages that may be displayed on your

monitor. These messages often indicate procedural errors such as an incorrect

keystroke or a write-protected diskette. Some messages, however, may indicate

a problem that requires you to consult the troubleshooting section of this

manual.

Error Message

Solutions

Access denied.

Try saving to a new file or diskette.

Move the write-protection tab over the hole on

the back of the diskette.

Bad command or file name. Make sure you entered the right command.

Verify the specified drive and try it again. If you

are trying to exit MS-DOS to return to

Windows, type exit and press ENTER.

Base memory [xxx]

expansion.

This is an informational message onl y . N o

action is required.

Checking RAM on disk

controller.

Your BIOS configuration is incorrect. Enter the

BIOS Setup utility, then verify the parameter

values.

CD is not recognized.

Data error.

See “The CD drive is not recognized by the

system” on page 73 for possible solution.

Run ScanDisk on the reported disk.

Decreasing available

memory.

Your BIOS configuration is incorrect. Enter the

BIOS Setup utility, then verify the parameter

values.

Diskette drive is not

recognized.

See “The diskette drive is not recognized by

the system” on page 78 for possible solution.

Diskette drive 0 seek to

track 0 failed.

Enter the BIOS Setup utility, then verify the

diskette drive parameters.

Check the diskette drive cables. Make sure Pin

1 on the cable aligns with Pin 1 on the

connector.

Troubleshooting

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Error Message

Solutions

Diskette drive reset failed.

Enter the BIOS Setup utility, then verify the

diskette drive parameters.

Check the diskette drive cables. Make sure

Pin 1 on the cable aligns with Pin 1 on the

connector.

Diskette read failed - press

F1 to retry boot.

Make sure the boot disk contains the

Command.com file. Use the configuration

utility (if applicable) to verify your drive or

controller configuration. Press F1 to try to

restart the computer.

Gate A20 failure.

You may have an XT keyboard connected to

an AT system or vice versa. Make sure the

keyboard is configured to work with the

appropriate system. Some keyboards have a

switch to select either AT or XT.

Hard disk controller failure. Make sure the hard drive cable is properly

connected.

Open the BIOS Setup utility program, then

verify that the correct drive type is selected.

Hard disk controller failure -

press F1 to try reboot.

The drive controller may be defective. Press F1

to try to restart the computer.

Try running Fdisk and DOS Format. For more

information, refer to your DOS documentation.

Insert bootable media

device.

See “The IDE drive is not recognized by the

system” on page 75 for possible solution.

See “The SCSI drive is not recognized by the

system” on page 75 possible solution.

Backup your files as soon as possible.

Insufficient disk space.

Check the free space on the disk volume. If the

volume is full or almost full, remove

unnecessary files.

Invalid configuration

information…

Enter the BIOS Setup utility, then verify the

parameter values.

Error messages

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Error Message

Solutions

Invalid password.

Enter your password again, making sure to

enter it correctly.

If you do not know the password, you may

need to reinstall the software you are trying to

access.

Startup passwords are stored in BIOS. If this

password has been set and is unknown, you

may be able to reset the password through

system board jumper settings.

Keyboard clock line failure. Try a working keyboard.

Make sure the keyboard is compatible with the

system. You may have to change the switch

setting to AT.

Keyboard controller failure. Try a working keyboard.

Make sure the keyboard is compatible with the

system. You may have to change the switch

setting to AT.

Keyboard controller failure. Try a working keyboard.

Make sure the keyboard is compatible with the

system. You may have to change the switch

setting to AT.

Keyboard not detected.

See “The keyboard does not work” on page 81

for possible solution.

Turn off the system, then check the keyboard

cable.

Keyboard stuck key failure. Remove any objects that may be resting on the

keyboard, then restart the system.

Check for sticky keys. Clean the keyboard if

necessary.

Memory errors were

detected while the system

powered up.

See “Memory errors were detected during

system start up” on page 76 for possible

solution.

Memory size error.

Enter the BIOS Setup utility and save the

memory configuration.

Non-system disk or disk

error.

Eject the diskette, then press ENTER.

If the diskette is bootable, check it for errors.

Troubleshooting

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Error Message

Solutions

Not enough memory.

Close all programs that are not currently in

use.

Print queue is full.

Wait until the current print job has completed

before sending another print job.

If you receive this error often, you need to add

memory to the printer.

Printer is out of paper.

Add paper to the printer.

Make sure the printer is online.

Required parameter

missing.

Make sure you entered the right command. If

you are trying to exit MS-DOS to return to

Windows, type exit and press ENTER.

Syntax error.

Make sure you entered the right command.If

you are trying to exit MS-DOS to return to

Windows, type exit, then press ENTER.

Time and date not set.

Write protect error.

Enter the BIOS Setup utility to set the system’s

date and time.

Move the write-protection tab over the hole on

the back of the diskette.

Error messages

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Troubleshooting

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Safety,

Regulatory, and

Notices

Important safety information

Your Gateway system is designed and tested to meet the latest standards for safety of information

technology equipment. However, to ensure safe use of this product, it is important that the safety

instructions marked on the product and in the documentation are followed.

Warning

Always follow these instructions to help guard against

personal injury and damage to your Gateway system.

Setting up your system

■

Read and follow all instructions marked on the product and in the documentation before you

operate your system. Retain all safety and operating instructions for future use.

■

Do not use this product near water or a heat source such as a radiator.

Make sure you set up the system on a stable work surface.

The product should only be operated from the type of power source indicated on the rating

label.

■

If your computer has a voltage selector switch, make sure that the switch is in the proper

position for your area. The voltage selector switch is set at the factory to the correct voltage.

Openings in the computer case are provided for ventilation. Do not block or cover these

openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system

for ventilation when you set up your work area. Never insert objects of any kind into the

computer ventilation openings.

■

Some products are equipped with a three-wire power cord to make sure that the product is

properly grounded when in use. The plug on this cord will only fit into a grounding-type outlet.

This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician

to install the appropriate outlet.

Important safety information

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■

If you use an extension cord with this system, make sure that the total ampere rating on the

products plugged into the extension cord does not exceed the extension cord ampere rating.

If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the

antenna or cable system is electrically grounded to prevent against voltage surges and build

up of static charges.

Care during use

■

Do not walk on the power cord or allow anything to rest on it.

■

Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking

near your system.

■

Some products have a replaceable CMOS battery on the system board. There is a danger of

explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or

equivalent type recommended by the manufacturer. Dispose of batteries according to the

manufacturer’s instructions.

■

When the computer is turned off, a small amount of electrical current still flows through the

computer. Always unplug all power cables and modem cables from the wall outlets before

cleaning the system.

Unplug the system from the wall outlet and refer servicing to qualified personnel if:

■

The power cord or plug is damaged.

■

Liquid has been spilled into the system.

■

The system does not operate properly when the operating instructions are followed.

■

The system was dropped or the cabinet is damaged.

■

The system performance changes.

Replacement parts and accessories

Use only replacement parts and accessories recommended by Gateway.

Important

Caution

Do not use Gateway products in areas classified as

hazardous locations. Such areas include patient care

areas of medical and dental facilities, oxygen-laden

environments, or industrial facilities.

To reduce the risk of fire, use only No. 26 AWG or larger

telecommunications line cord.

Safety, Regulatory, and Notices

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Regulatory compliance statements

American users

FCC Part 15

This device has been tested and found to comply with the limits for a Class B digital device,

pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection

against harmful interference in a residential installation. This equipment generates, uses, and can

radiate radio frequency energy and, if not installed and used in accordance with the instructions,

may cause harmful interference to radio or television reception. However, there is no guarantee

that interference will not occur in a particular installation. If this equipment does cause

interference to radio and television reception, which can be determined by turning the equipment

off and on, the user is encouraged to try to correct the interference by one or more of the following

measures:

■

Reorient or relocate the receiving antenna

■

Increase the separation between the equipment and receiver

■

Connect the equipment into an outlet on a circuit different from that to which the receiver

is connected

■

Consult the dealer or an experienced radio/TV technician for help.

Compliance Accessories: The accessories associated with this equipment are: shielded video

cable. These accessories are required to be used in order to ensure compliance with FCC rules.

Caution

Changes or modifications not expressly approved by

Gateway could void the FCC Compliance and negate your

authority to operate the product.

Regulatory compliance statements

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FCC part 68 (applicable to products fitted with USA modems)

Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules.

On the computer or modem card is a label that contains the FCC registration number and Ringer

Equivalence Number (REN) for this device. If requested, this information must be provided to

the telephone company.

An FCC-compliant telephone line cord with a modular plug is required for use with this device.

The modem is designed to be connected to the telephone network or premises wiring using a

compatible modular jack which is Part 68 compliant. See installation instructions for details.

The Ringer Equivalence Number (REN) is used to determine the number of devices which may

be connected to the telephone line. Excessive REN’s on a telephone line may result in the devices

not ringing in response to an incoming call. In most areas, the sum of REN’s should not exceed

five (5.0). To be certain of the number of devices that may be connected to a line, as determined

by the total RENs, contact the local telephone company.

If this device causes harm to the telephone network, the telephone company will notify you in

advance that temporary discontinuance of service may be required. The telephone company may

request that you disconnect the equipment until the problem is resolved.

The telephone company may make changes in its facilities, equipment, operations, or procedures

that could affect the operation of this equipment. If this happens the telephone company will

provide advance notice in order for you to make necessary modifications to maintain

uninterrupted service.

This equipment cannot be used on telephone company-provided coin service. Connection to

party line service is subject to state tariffs. Contact the state public utility commission or public

service commission for information.

When programming or making test calls to emergency numbers:

■

Remain on the line and briefly explain to the dispatcher the reason for the call.

■

Perform such activities in the off-peak hours such as early morning or late evenings.

The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person

to use a computer or other electronic device to send any message via a telephone fax machine

unless such message clearly contains, in a margin at the top or bottom of each transmitted page

or on the first page of the transmission, the date and time it is sent and an identification of the

business or other entity, or other individual sending the message and the telephone number of

the sending machine or such business, other entity, or individual. Refer to your fax

communication software documentation for details on how to comply with the fax-branding

requirement.

Safety, Regulatory, and Notices

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Canadian users

ICES-003

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital

apparatus as set out in the radio interference regulations of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites

applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage

radioélectrique édicté par Industrie Canada.

DOC notice (for products fitted with an IC compliant modem)

The Industry Canada label identifies certified equipment. This certification means that the

equipment meets certain telecommunications network protective, operation, and safety

requirements. The Department does not guarantee the equipment will operate to the users’

satisfaction.

Before installing this equipment, users should make sure that it is permissible to be connected

to the facilities of the local telecommunications company. The equipment must also be installed

using an acceptable method of connection. In some cases, the inside wiring associated with a

single-line individual service may be extended by means of a certified connector assembly. The

customer should be aware that compliance with the above conditions may not prevent

degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility

designated by the supplier. Any repairs or alterations made by the user to this equipment, or

equipment malfunctions, may give the telecommunications company cause to request the user

to disconnect the equipment.

Users should make sure for their own protection that the electrical ground connections of the

power utility, telephone lines, and internal metallic water pipe system, if present, are connected

together. This precaution may be particularly important in rural areas.

Warning

To avoid electrical shock or equipment malfunction do not

attempt to make electrical ground connections by yourself.

Contact the appropriate inspection authority or an

electrician, as appropriate.

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication

of the maximum number of terminals allowed to be connected to a telephone interface. The

termination on an interface may consist of any combination of devices subject only to the

requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.

Regulatory compliance statements

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European users

European directives

This Information Technology Equipment has been tested and found to comply with the following

European directives:

■

EMC Directive 89/336/EEC amending directive 92/31/EEC & 93/68/EEC as per

- EN 50081-1:1992 according to

EN 55022:1994 Class B

EN 61000-3-2:1995 or EN 60555-2:1987

EN 61000-3-3:1995 or EN 60555-3:1987

- EN 50082-1:1992 according to

EN 61000-4-2:1995 or IEC 801-2:1984

EN 61000-4-3:1996 or IEC 801-3:1984

EN 61000-4-4:1995 or IEC 801-4:1988

■

Low Voltage Directive (Safety) 73/23/EEC as per EN 60950:1992(A1/A2/A3/A4/A11)

European telecommunication information (for products fitted with EU approved

modems)

Marking by the symbol

indicates compliance of this equipment to the Telecom

Terminal Equipment and Satellite Earth Stations Directive 98/13/EEC. Such marking is indicative

that this equipment meets or exceeds the following technical standards:

CTR 21 (1998) - Attachment requirements for pan-European approval for connection to the

analogue Public Switched Telephone Networks (PSTNs) of TE (excluding TE supporting voice

telephony services) in which network addressing, if provided, is by means of Dual Tone Multi

Frequency (DTMF) signaling.

Warning

Although this equipment can use either loop disconnect

(Pulse) or DTMF (Tone) signaling, only the performance

of the DTMF signaling is subject to regulatory

requirements for correct operation. It is therefore strongly

recommended that the equipment is set to use DTMF

signaling for access to public or private emergency

services. DTMF signaling also provides faster call setup.

This equipment has been approved to Council Decision 98/482/EEC—“CTR 21” for Pan-European

single terminal connection to the Public Switched Telephone Network (PSTN). However, due to

differences between the individual PSTNs provided in different countries, the approval does not,

of itself, give an unconditional assurance of successful operation on every PSTN termination

point. In the event of problems, you should contact Gateway customer support.

Safety, Regulatory, and Notices

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Japanese users

VCCI statement

This equipment is in the Class B category (Information Technology Equipment to be used in a

residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary

Control Council for Interference by Information Technology Equipment aimed at preventing

radio interference in such residential areas. When used near a radio or TV receiver, it may become

the cause of radio interference. Read instructions for correct handling.

Regulatory compliance statements

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Australia and New Zealand users

EMI statement

This device has been tested and found to comply with the limits for a Class B digital device,

pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian

Communications Authority and Radio Spectrum Management Agency.

New Zealand telecommunication statement (for products fitted with Telepermit

approved modems)

The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has

accepted that the item complies with minimum conditions for connection to its network. It

indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.

Above all, it provides no assurance that any item will work correctly in all respects with another

item of Telepermitted equipment of a different make or model, nor does it imply that any product

is compatible with all of Telecom's network services.

This equipment shall not be set up to make automatic calls to the Telecom ‘111’ Emergency

Service.

Important

Under power failure conditions, this telephone may not

operate. Make sure that a separate telephone, not

dependent on local power, is available for emergency use.

Some parameters required for compliance with Telecom’s Telepermit requirements are dependent

on the equipment (PC) associated with this device. The associated equipment shall be set to

operate within the following limits for compliance with Telecom’s specifications:

(a) There shall be no more than 10 calls to the same number within any 30-minute period for

any single manual call initiation, and

(b) The equipment shall go on-hook for a period of not less than 30 seconds between the end

of one attempt and the beginning of the next attempt.

The equipment shall be set to make sure that automatic calls to different numbers are spaced

such that there is no less than 5 seconds between the end of one call attempt and the beginning

of another.

The equipment shall be set to make sure that calls are answered between 3 and 30 seconds of

receipt of ringing.

Safety, Regulatory, and Notices

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Laser safety statement

All Gateway systems equipped with CD and DVD drives comply with the appropriate safety

standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser

Products” under a US Department of Health and Human Services (DHHS) Radiation Performance

Standard. Should the unit ever need servicing contact an authorized service location.

Warning

Use of controls or adjustments or performance of

procedures other than those specified in this manual may

result in hazardous radiation exposure. To prevent

exposure to laser beams, do not try to open the enclosure

of a CD or DVD drive.

Laser safety statement

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Television antenna connectors

protection (for systems fitted with

TV/cable TV tuner cards)

External television antenna grounding

If an outside antenna or cable system is to be connected to your Gateway PC, make sure that

the antenna or cable system is electrically grounded to provide some protection against voltage

surges and built up static charges.

Article 810 of the National Electrical Code, ANSI/NFPSA 70, provides information with regard to

proper grounding of the mast and supporting structure, grounding of the lead-in wire to an

antenna discharge unit, size of grounding conductors, location of antenna discharge unit,

connection to grounding electrodes, and requirements for the grounding electrode.

Lightning protection

For added protection of any Gateway product during a lightning storm or when it is left

unattended or unused for long periods of time, unplug the product from the wall outlet and

disconnect the antenna or cable system.

Power lines

Do not locate the antenna near overhead light or power circuits, or where it could fall into such

power lines or circuits. When installing or re-aligning an outside antenna system, extreme care

should be taken to keep from touching such power lines or circuits. Contact with them could

be fatal.

Warning

When installing or realigning an outside antenna system,

extreme care should be taken to keep from touching such

power lines or circuits. Contact with them could be fatal.

100

Safety, Regulatory, and Notices

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Antenna and satellite grounding

Reference Grounding component

Electric service equipment

Power service grounding electrode system (NEC Art 250, Part H)

Ground clamps

Grounding conductors (NEC Section 810-21)

Antenna discharge unit (NEC Section 810-20)

Ground clamp

Antenna lead-in wire

Television antenna connectors protection (for systems fitted with TV/cable TV tuner cards)

101

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Notices

4545 Town Centre Court

San Diego, CA 92121 USA

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or

transmitted by any means or in any form, without prior consent in writing from Gateway.

The information in this manual has been carefully checked and is believed to be accurate. However, changes

are made periodically. These changes are incorporated in newer publication editions. Gateway may improve

and/or change products described in this publication at any time. Due to continuing system improvements,

Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product

updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct,

indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this

manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway reserves the right to make improvements in this manual

and the products it describes at any time, without notices or obligation.

Trademark Acknowledgments

AnyKey, black-and-white spot design, CrystalScan, Destination, EZ Pad, EZ Point, Field Mouse, Solo, TelePath,

Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered trademarks and

GATEWAY, Gateway Profile, Gateway Solo, Gateway Astro, green stylized GATEWAY, green stylized Gateway

logo, and the black-and-white spotted box logo are trademarks of Gateway, Inc. Intel, Intel Inside logo, and

Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and

Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned

herein are used for identification purposes only, and may be the trademarks or registered trademarks of their

respective companies.

102

Safety, Regulatory, and Notices

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Specifications

The following specifications are for the standard configuration; your system

may contain optional equipment. All specifications are subject to change.

Case size (without the optional

minitower base)

Width: 15" Depth: 17.5" Height: 4.7"

Processors

Intel Pentium III™ processors operating

at 533, 600, 733, 800, 866, 933 MHz and

faster

Cache

RAM

256k or 512K, depending on processor

Two RIMM sockets on the system board

support 2.5 volt Rambus Dynamic

Random Access Memory (RDRAM)

RIMMs. Maximum memory is 1 GB

BIOS

Flash BIOS for easy updates from diskette

4X AGP slot

Video

IDE interfaces

Supports up to two ATAPI/IDE devices

(hard drives or CD drives) using two

onboard PCI IDE controllers

Diskette drive interface

A diskette drive controller is integrated on

the system board

Specifications

105

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I/O ports

One parallel port, two serial ports, two

USB ports, one PS/2 keyboard port, one

PS/2 mouse port, one video port, one

audio microphone-in jack, one audio

line-in jack, one audio line-out jack, one

RJ-45 network jack

Expansion slots

Drive Bays

Three PCI slots on riser card

One 5.25-inch drive bay (occupied by

CD drive), and four 3.5-inch drive bays

(one occupied by diskette drive)

Temperature, operating

10° to 35° Celsius or

50° to 95° Fahrenheit

Humidity, operating

Altitude

20% to 80%

-200 feet to 10,000 feet

90 to 135 VAC, 180 to 265 VAC

47 to 63 Hz

Voltage, AC input

Frequency

Certification

FCC Class B, ETL Listed to UL 1950,

CAN/CSA STD C22.2 No. 950, CE Mark,

VCCI Class B, Energy Star Complaint

106

Specifications

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Index

CD drive

illustration 2

Numerics

3.5-inch device, installing additional 26

installing 26

problems 73

replacing 24

accessories, safety precautions 93

adapter cards, troubleshooting 79

adding drives 21

chassis cover

removing 17

replacing 19

adding expansion cards 42

additional information, getting vi

Advanced menu, Setup utility 48

audio jacks 3

Check Disk 57

checking hard drive space 59

checking system health with LANDesk

cleaning

computer case 70

monitor case 70

monitor screen 70

mouse 70

backing up files 60

battery

location 6

replacing 44

troubleshooting 45

bezel insert, removing 26

bezel, removing 18

bezel, replacing 19

BIOS

recovery 51

updating 49

BIOS Setup utility 47

BIOS update diskette, creating 49

Boot menu, Setup utility 48

bootable diskette, creating 49

buttons

system 69

closing the case 19

conditioner, line 56

configuration jumper 6

converting to vertical 4

creating

BIOS update diskette 49

bootable diskette 49

startup diskette 64

deleting files 60

using power button as standby

button 67

disk defragmenter 57

diskette drive

cabling 23

installing a 5.25-inch 26

replacing the 3.5-inch 24

troubleshooting 78, 79

drive bays, illustration 22

drive cabling 23

cabling

drive 23

case

cleaning 70

closing 19

opening 17

drive rails, installing 25

Index

107

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emptying the recycle bin 61

error messages 86

Exit menu, Setup utility 48

expansion card

IDE drive, cabling 23

installing

3.5-inch diskette drive 24

5.25-inch drive 26

additional 3.5-inch device 26

additional hard drive 29

CD drive 24, 26

hard drive 28

adding 42

troubleshooting 79

FAQ (frequently asked questions),

accessing vi

LANDesk Client Manager 63

memory 38

FCC notice

processor 35

American users 94

Australian users 99

Canadian users 96

European users 97

Japanese users 98

New Zealand users 99

features, system 1

file backup 60

RIMMs 39

integrity, system 62

jumper, configuration 6

jumpers

BIOS recovery 51

clearing passwords 51

location 5

files, deleting unneeded 60

front bezel

setting 51

removing 18

replacing 19

front panel 2

keyboard

features 2

cleaning 70

troubleshooting 81

keyboard port 3

I/O connections 33, 35

guidelines, troubleshooting 72

LANDesk Client Manager

installing 63

hard drive

restoring 63

adding additional 29

installing 28

LED, ethernet LAN indicator 8

line conditioners 56

line-in jack 3

LED (light-emitting diode) 2

maintenance 57

maintenance utilities 57

management 57, 59

replacing 28

line-out jack 3

Main menu, Setup utility 48

managing power 66

manual conventions v

troubleshooting 75

108

Index

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memory

configuration 38

protecting system

against power source problems 55

against viruses 62

installing 38

maximum 38

troubleshooting 76

minitower, converting to 4

modem, troubleshooting 77

monitor

adjusting 11

cleaning 70

mouse

rear panel 3

recording the system configuration 64

recovering the system 64

recovery mode, BIOS 51

recycle bin, emptying 61

regulatory compliance

American users 94

Australian users 99

Canadian users 96

European users 97

Japanese users 98

New Zealand users 99

reinstalling the system board 34

removing

cleaning 70

troubleshooting 82

mouse port 3

opening the case 17

operating system, setup 11

chassis cover 17

panel, front 2

front bezel 18

panel, rear 3

parallel port 3

peripheral devices, troubleshooting 78

port, USB 3

ports, location of 3

POST (Power-On Self-Test) 11

power

RIMMs 39

system board 31

replacing

3.5-inch diskette drive 24

battery 44

CD drive 24

chassis cover 19

front bezel 19

hard drive 28

processor 35

button 10

LED (light-emitting diode) 2

power connector 3

power management

checking type of 67

features 66

Power menu, Setup utility 48

power source problems 55

power surges, effect on system 55

precautions, static electricity 15

printer, troubleshooting 80

processor

resetting the system

Windows 98 13

Windows NT 13

restoring

LANDesk Client Manager 63

your system 65

RIMM configuration chart 38

RIMM socket, location 6

RIMMs

heat sink 35

installing 39

removing 39

replacing 35

troubleshooting 76

Index

109

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Riser card

back view 8

front view 7

system board

components 5

DIMM banks 38

illustration 5

safety

installing 34

reinstalling 34

general precautions 91

ScanDisk 57

removing 31

setting jumpers 51

system configuration, recording 64

system reset

SCSI device, troubleshooting 78

Security menu, Setup utility 48

serial port 3

Windows 98 13

setting up

Windows NT 13

system restoration CD 65

system setup 9

operating system 11

safety precautions 91

Setup utility

system shut down

Windows 98 12

Windows NT 12

system start-up 10

system troubleshooting 72

BIOS 47

menus 48

navigating through 48

shut-down procedures

Windows 98 12

Windows NT 12

soft-off, using 66

space, hard drive 59

Standby

temporary files, deleting 60

troubleshooting

adapters 78

entering 67

exiting 68

using in Windows 98 66

using power button as standby

button 67

battery 45

BIOS recovery 53

CD drive 73

checklist 72

error messages 86

guidelines 72

hard drive 75

memory 76

Standby mode 66

starting the system 10

startup diskette, creating 64

static electricity precautions 15

surge suppressors 55

System

modem 77

peripherals 78

printer 80

specifications 105

system

processor 76

system 81

cleaning 69

video 83

components 31

error messages 86

integrity 62

troubleshooting, guidelines 72

turning off the system

Windows 98 12

Windows NT 12

recovery 64

troubleshooting 81

110

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updating the BIOS 49

UPS (uninterruptible power supply) 56

USB port 3

utilities, hard drive maintenance 57

vertical desktop feature 4

video port 3

video, troubleshooting 83

virus protection 62

viruses, protecting against 62

voltage selector 3

wakeup circuitry 66

Windows 98

setup 11

shut-down 12

Windows NT

setup 11

shut-down 12

Index

111

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112

Index

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