Compuprint PageMaster 402N
User Guide
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Contents
Contents 1-iii
Preface 1-1
About this Manual 1-2
Scope 1-2
Overview 1-2
Printer Orientation 1-3
Conventions 1-3
About the Printer 1-4
Features 1-4
Available Configuration 1-5
Chapter 1
Getting Started 1-1
About this Chapter 1-2
Package Contents 1-2
CD-ROM Contents 1-2
Printer Location Requirements 1-3
Printer Weight and Dimensions 1-3
Space Requirements 1-3
Environment Requirements 1-4
Electrical Requirements 1-5
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iv Compuprint PageMaster 402N User Guide
Parts of the Printer 1-5
Optional Printer Accessories 1-8
Paper Path 1-9
Chapter 2
Using the Printer 2-1
Connecting the Printer to the AC Outlet 2-2
Turning Power On and Off 2-3
Connecting the Printer to the Host Computer 2-4
Selecting Print Media 2-4
Paper and Print Media To Avoid 2-4
Correct Paper Storage 2-4
Print Media Capacities 2-4
Print Media Weight, Type, and Size 2-6
Loading Print Media 2-7
Loading the Main Tray 2-7
Loading the Front Tray 2-10
Output Options for Oversize Print Media 2-17
Chapter 3
Understanding and Navigating the Control Panel
Menus 3-1
Control Panel Features 3-2
LCD Display 3-2
LED Indicators 3-3
Pushbuttons 3-3
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Compuprint PageMaster 402N User Guide
v
Navigating the Control Panel Menus 3-4
Menu Structure 3-6
Paper Menu 3-6
Interface Menu 3-9
PS Menu 3-9
PCL Menu 3-11
System Menu 3-13
Quality Menu 3-15
Functions Menu 3-16
Status Menu 3-16
Chapter 4
Maintaining the Printer 4-1
Upgrading Printer Firmware 4-2
Upgrading Firmware Using the Parallel Interface 4-2
Upgrading Firmware Using the Network Interface 4-2
Replacing Printer Components 4-3
Replacing the Toner Cartridge 4-3
Replacing the Fuser 4-7
Replacing the Transfer Roll 4-10
Cleaning the Printer 4-14
Cleaning the Exterior 4-14
Cleaning the Interior 4-15
Cleaning Feed Rolls 4-19
Moving the Printer 4-26
Moving the Printer a Short Distance 4-26
Moving the Printer a Long Distance 4-26
Storing the Printer for Long Periods of Time 4-27
Chapter 5
Troubleshooting 5-1
Installation Problems 5-2
Inoperative Printer 5-3
No Ready Message 5-3
Noise, Smoke, or Smell 5-3
Paper Jams 5-4
Clearing an E1, E2-1 or E2-2 Paper Jam 5-6
Clearing an E3 or E4 Jam 5-14
Clearing an E0 Jam 5-23
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vi Compuprint PageMaster 402N User Guide
Clearing an E7 Jam 5-24
Clearing an E8 Jam 5-26
Print Image Quality Problems 5-27
Image is extremely faint and/or image contains blank areas 5-28
Entire Page is Blank 5-28
Image is extremely dark and/or white areas are not clean 5-29
Entire page is black 5-30
Black lines on the page 5-31
Ghost images on the page 5-31
Black Spots on the Page 5-32
Back of the Printed Page is Dirty 5-32
Finished Print is Damaged 5-33
Finished Image Rubs Off of the Page 5-34
Other Print Image Quality Problems 5-34
Miscellaneous Problems 5-35
Printer is Inoperative 5-35
Printer Operates Erratically 5-36
Printer Makes Unusual Noises 5-37
Room Lights Dim or Flicker When Printer Starts 5-38
Printer Interferes with Nearby Radio or Television Reception 5-38
Warning Messages and Error Messages 5-39
Warning Messages 5-40
Error Messages 5-41
Chapter 6
Using the Duplexer 6-1
About the Duplexer 6-2
Major Components of the Duplexer 6-2
Installing the Duplexer 6-2
Testing the Duplexer 6-5
Solving Duplexer Problems 6-6
Interpreting Duplexer Error Codes 6-6
Installation Problems 6-6
Clearing Duplex Paper Jams 6-7
Correcting Miscellaneous Duplexer Problems 6-8
Removing the Duplexer 6-12
Chapter 7
Using the 500 Sheet Feeder 7-1
About the 500 Sheet Feeder 7-2
Major Components of the 500 Sheet Feeder 7-2
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Compuprint PageMaster 402N User Guide
vii
Installing the 500 Sheet Paper Feeders 7-3
Installing One Paper Feeder 7-3
Installing Two Paper Feeders 7-6
Testing the 500 Sheet Feeder 7-10
Selecting Print Media 7-10
Paper and Print Media To Avoid 7-10
Correct Paper Storage 7-11
Print Media Weight, Type, and Size 7-12
Loading Print Media 7-13
Loading the A4/Letter or A3/Ledger Paper Tray 7-13
Solving 500 Sheet Feeder Problems 7-16
Interpreting Paper Feeder Error Messages 7-17
Installation Problems 7-17
Clearing an E1, E2-1 or E2-2 Paper Jam 7-18
Correcting Miscellaneous Paper Feeder Problems 7-23
Maintaining the 500 Sheet Feeder 7-25
Cleaning Feed Rolls 7-25
Moving the 500 Sheet Feeder 7-29
Moving the Printer and 500 Sheet Feeder a Short Distance 7-29
Moving the Printer and 500 Sheet Feeder a Long Distance 7-29
Chapter 8
Using the High Capacity Feeder 8-1
About the High Capacity Feeder 8-2
Major Components of the High Capacity Feeder 8-3
Installing the High Capacity Feeder 8-3
Installing the High Capacity Feeder with a Paper Feeder 8-3
Installing Only the High Capacity Feeder 8-7
Testing the High Capacity Feeder 8-10
Selecting Print Media 8-10
Paper and Print Media To Avoid 8-10
Correct Paper Storage 8-11
Print Media Weight, Type, and Size 8-11
Loading Paper into the High Capacity Feeder 8-11
Solving High Capacity Feeder Problems 8-13
Interpreting High Capacity Feeder Error Messages 8-14
Installation Problems 8-15
Clearing a High Capacity Feeder Paper Jam 8-15
Correcting Miscellaneous High Capacity Feeder Problems 8-17
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viii Compuprint PageMaster 402N User Guide
Maintaining the High Capacity Feeder 8-19
Cleaning the Interior of the High Capacity Feeder 8-19
Cleaning the Exterior of the High Capacity Feeder 8-19
Cleaning Feed Rolls 8-20
Moving the High Capacity Feeder 8-21
Moving the High Capacity Feeder a Short Distance 8-21
Moving the High Capacity Feeder a Long Distance 8-21
Chapter 9
Using the Stacker 9-1
About the Stacker 9-2
Major Components of the Stacker 9-3
Installing the Stacker 9-3
Testing the Stacker 9-8
Solving Stacker Problems 9-8
Interpreting Stacker Error Messages 9-9
Installation Problems 9-9
Clearing an Stacker Paper Jam 9-10
Correcting Miscellaneous Stacker Problems 9-11
Maintaining the Stacker 9-14
Cleaning the Exterior of the Stacker 9-14
Moving the Stacker 9-14
Moving the Stacker a Short Distance 9-14
Moving the Stacker a Long Distance 9-14
Appendix A
Safety Notes and Regulatory Compliance A-1
Safety Notes A-2
Regulatory Compliance A-2
Safety Compliance A-2
EMC Compliance A-3
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Preface
In this Chapter. . .
•
•
•
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2
Compuprint PageMaster 402N User Guide
About this Manual
Welcome
Thank you for selecting the Compuprint PageMaster 402N laser printer. This User Guide contains
important information about the operation and care of your printer. Please read this manual in its
entirety and keep it at hand for later reference.
About this Manual
Scope
This User Guide contains all of the information necessary to operate and care for your printer and
accessories. It is intended to be used with the pictorial unpacking instructions and the Installation
Guide, both included in the printer packaging. If you have not already unpacked and installed the
printer, please refer to these documents. This guide does not contain instructions for unpacking
and installing the printer.
Overview
This manual contains ten chapters and one appendix:
Preface
The Preface contains information about this guide and about the features and aavailable configura-
tions of the printer.
Chapter 1: Getting Started
This chapter reviews the contents of the printer packaging, explains the parts of the printer, and
describes the space and environment requirements of the printer.
Chapter 2: Using the Printer
This chapter provides information concerning the daily use of the printer, including procedures for
connecting the printer and loading print media, and guidelines for selecting print media.
Chapter 3: Understanding and Navigating the Control Panel
This chapter explains the control panel and its functions, and also demonstrates how to navigate
throughout the various menus and submenus that allow you to view and change the printer set-
tings.
Chapter 4: Maintaining the Printer
This chapter provides information about maintaining your printer. Although the printer requires
very little maintenance, with normal daily use you will need to perform some routine maintenance
procedures, including replacing consumable items and cleaning the printer. This chapter also con-
tains information about moving and storing the printer.
Chapter 5: Troubleshooting
This chapter describes the problems that you may encounter when using your printer, and provides
procedures for resolving the problems. This chapter also lists the warning and error messages that
appear on the control panel display.
Chapter 6: Using the Duplexer
This chapter provides all of the information necessary to install, use, and maintain the duplexer.
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Compuprint PageMaster 402N User Guide
3
About this Manual
Chapter 7: Using the 500-Sheet Feeder
This chapter provides all of the information necessary to install, use, and maintain the 500-sheet
paper feeder option, including procedures for cleaning the feeder and removing paper jams.
Chapter 8: Using the High Capacity Feeder
This chapter provides all of the information necessary to install, use, and maintain the high capacity
feeder, including procedures for cleaning the feeder and removing paper jams.
Chapter 9: Using the Stacker
This chapter provides all of the information necessary to install, use, and maintain the stacker,
including procedures for cleaning and removing paper jams.
Appendix A: Safety Notes and Regulatory Compliances
This appendix describes cautions to take when installing, transporting, or operating the printer, and
also includes the applicable regulatory compliances.
Printer Orientation
Throughout this guide, the four sides of the printer are referred to as front, rear, right, and left. The
front of the printer is the side near the control panel, and the rear of the printer is opposite the
front. The left and right sides of the printer are defined as the sides to the left and right, respectively,
of a person who is facing the front of the printer.
Conventions
This following conventions are used throughout this manual to emphasize certain procedures or
information:
NOTE:
A note is a tip or extra information that may be helpful in installing or using the printer.
CAUTION: A caution message provides information that may help you avoid equipment dam-
age, process failure, or inconvenience. Read all caution messages carefully. Compuprint will
not be responsible for damage that results from improper use of the printer.
WARNING! A warning message indicates the possibility of personal injury if a specific proce-
dure is not performed exactly as described in the guide. Pay close attention to these sections and
read them fully to prevent possible injury. Compuprint will not be responsible for damage that
results from improper use of the printer.
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4
Compuprint PageMaster 402N User Guide
About the Printer
About the Printer
The Compuprint PageMaster 402N printer uses a data modulated laser beam and conventional
dry-ink xerographic processes to produce images up to 1200 dpi resolution at a paper output speed
of 40 pages per minute. The printer can accommodate both plain paper and other print media, and
feeds paper from either a main 500-sheet paper tray or from the front tray, which is designed to feed
special print media such as labels and transparencies.
There are four paper handling options available for the printer, including a Duplexer for two-sided
printing, a 500-Sheet Feeder for additional paper capacity or variety, a High Capacity Feeder for
even greater paper feeding options, and a High Capacity Stacker to hold and separate large print
jobs. There are also four replaceable components: the Toner Cartridge, the Fuser, the Transfer
Roller, and the High Capacity Feeder Feed Rolls.
You may connect the printer to either a local computer or a computer network system. Application
and print driver software on the computer controls image generation and print processing. The
computer sends the electronic image to the printer, where the printer turns the electronic image
into a black and white printed image.
Features
Your laser printer has the following features:
•
•
Quality printing at a high speed
The printer has an output of 40 pages per minute with a resolution up to 1200 dpi.
Flexible use of paper sources and delivery methods
The base configuration of the printer includes one 500-sheet universal paper feeder and a
front tray. You may also add the following options to the printer: additional 500-sheet Feed-
ers, 2000-sheet High Capacity Feeder, High Capacity Stacker, and Duplexer.
•
Easy operation
The easy-to-read control panel display clearly shows the status of printer operation. Control
panel pushbuttons allow you to access and view printer menus, submenus, and status mes-
sages.
•
•
Single-element toner cartridge
The integrated toner cartridge contains both the toner and the photosensitive drum in a sin-
gle housing, making replacement easy and convenient.
Continuous printing of up to 3150 sheets
The printer can print up to 1000 sheets unattended when the stacker is installed, and can
print up to 3150 sheets attended when the high capacity feeder and one 500-sheet paper
feeder are installed.
•
Network-readiness
The standard configuration of the printer includes an Ethernet Network Interface Card.
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Compuprint PageMaster 402N User Guide
5
About the Printer
Available Configuration
The Compuprint PageMaster 402N is available in the following configuration:
•
•
•
Memory: 64 MB
Resolutions: 600 x 600 dpi, and 1200 x 1200 dpi
Paper Input: One 500-sheet A4/letter paper tray and one 150-sheet front tray for paper,
transparencies, envelopes, and other non-standard print media
•
•
•
Paper Output: One 500-sheet face-down tray
Interfaces: IEEE 1284 Parallel, 10/100BaseT, 10Base2
Printer Languages: PCL6, Adobe Postscript 3
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6
Compuprint PageMaster 402N User Guide
About the Printer
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Getting Started
In this Chapter. . .
•
•
•
•
•
•
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1-2 Compuprint PageMaster 402N User Guide
About this Chapter
About this Chapter
This chapter reviews the contents of the printer packaging, explains the parts of the printer, and
describes the space and environment requirements of the printer.
Package Contents
The items shown in the following figure are included in the printer packaging. If any items are
missing or damaged, contact your dealer.
NOTE:
If you have not unpacked and installed your printer, please refer to the pictorial unpacking
instructions and the Installation Guide included in the printer packaging.
SIB101F
SIB008AF
SIB007F
Printer main unit
Toner Cartridge
A4/Letter 500-sheet
Paper Tray
1
2
3
4
5
4
3
1
2
1
3
2
6
7
8
9
SIB011F
10
11
12
13
GEG-99042
Power Cord
Unpacking Instructions
Installation Guide
Remote Control Soft-
ware CD-ROM
Compuprint
PageMaster 402N
Electronic Library
CD-ROM
CD-ROM Contents
The two CD-ROMs provided with your printer include the following contents:
•
PageMaster 402N Electronic Library CD-ROM
The Electronic Library CD-ROM contains printer drivers, software, and documentation
designed to help you fully utilize the printer, and also contains Adobe PostScript fonts that
match those available on the printer.
•
Remote Control Software (RCS) CD-ROM
The RCS CD-ROM contains remote control software that enables your Network/System
Administrator to manage all of your network printers from a single desktop.
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Compuprint PageMaster 402N User Guide 1-3
Printer Location Requirements
Printer Location Requirements
Printer Weight and Dimensions
This printer weighs approximately 55 lbs (25 kg) and should always be lifted by two people. The
dimensions of the printer are listed below.
•
•
•
Printer Height: 15.6 in (395 mm)
Printer Width (left to right): 19.3 in (490 mm)
Printer Depth (front to back): 18.1 in (460 mm)
Space Requirements
A certain amount of space is required for proper operation of the printer and also for performing
printer maintenance and replacing consumables. The following figures indicate the necessary clear-
ances for each side of the printer.
CAUTION: There is a ventilation opening on the left side of the printer. To avoid overheating
and fire hazards, be sure to leave a clearance of at least 8 inches (200 mm) between this open-
ing and the nearest wall or other surface.
4 inches
(100 mm)
20 inches
(500 mm)
30 inches
(760 mm)
8 inches
(200 mm)
Figure 1-1: Top view of the printer.
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1-4 Compuprint PageMaster 402N User Guide
Printer Location Requirements
20 inches
(500 mm)
30 inches
(760 mm)
20 inches
(500 mm)
Figure 1-2: Side view of the printer.
Environment Requirements
Use the following guidelines to determine the best location for the printer:
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Compuprint PageMaster 402N User Guide 1-5
Parts of the Printer
Electrical Requirements
For correct printer operation, install the printer in a location where the AC wall outlet meets the
following electrical requirements.
•
PageMaster 402N, 110V:
90~132 Volts AC grounded @ 50/60 Hz,
9 AMP current draw
•
PageMaster 402N, 220V:
198~264 Volts AC grounded @ 50/60 Hz
4 AMP current draw
CAUTION: Never plug a 110VAC printer into a 220VAC wall outlet or plug the printer into a
wall outlet that does not meet the current draw requirement of the printer. Consult an electrician
if you are uncertain about the voltage rating of an AC wall outlet
Parts of the Printer
The following figures indicate the names and functions of the main parts of the printer.
Control panel
Provides access to all
controls required to
operate the printer.
Paper output tray
Holds printed sheets.
Paper exit slot
Releases printed sheets
from the inside of the
printer.
Extension tray
Holds large paper
output.
Power switch
Turns the printer on
and off.
Front paper tray
Provides an alternate method of
feeding paper to the printer.
Accommodates various print
media including envelopes, trans-
parencies, and labels.
Paper feeder
Holds the paper tray.
500-sheet universal
paper tray
Holds paper up to Letter or A4 size.
Paper amount indicator
Indicates the approximate
remaining amount of paper.
Figure 1-3: Front of the Printer.
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1-6 Compuprint PageMaster 402N User Guide
Parts of the Printer
Stacker cover
Mounted in the rear cover.
Covers the components used
when the optional stacker is
installed. Open the rear cover
when installing the stacker.
Top cover
Rear cover
Provides access to the
inside of the printer;
allows you to replace the
Toner Cartridge or remove
jammed paper.
Provides access to the
rear of the printer;
allows you to remove
jammed paper.
Ventilation slot
Releases hot air pro-
duced inside the
printer to prevent
overheating.
Power cord
connector
Provides point of
connection for
power cord.
SIB013F
Figure 1-4: Rear of the Printer.
Fuser
Fixes toner onto the paper.
Rear cover
Figure 1-5: Internal Parts of the Printer.
CAUTION: The fuser becomes very hot while the printer is operating. If you need to remove
the drum cartridge to remove a paper jam, turn the power off and wait at least 10 minutes
before removing the drum cartridge and touching the fuser.
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Compuprint PageMaster 402N User Guide 1-7
Parts of the Printer
LCD Display
Shows error messages and other
status messages; also displays
menus, submenus, and settings.
LED Indicators
Show printer status.
Pushbuttons
Allow you to navigate through
menus, place a printer offline, or
cancel a print job.
Figure 1-6: Control Panel.
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1-8 Compuprint PageMaster 402N User Guide
Optional Printer Accessories
Optional Printer Accessories
The following figure shows all of the available accessories as installed on the printer:
Stacker
Holds and separates
large print jobs using an
offset.
500-Sheet Feeder
Provides extra paper
capacity and oversize
paper feeding capabil-
ity. The printer can
accommodate two
additional 500-sheet
feeders if the optional
HCF is not installed.
High Capacity
Feeder (HCF)
Holds up to 2000
sheets A4 or Letter
paper. The printer can
accommodate one
500-sheet feeder when
the HCF is installed.
A3 papertray
Holds paper of various sizes,
up to A3.
Duplexer
Enables two-sided
printing.
A4/letter 500-sheet paper tray
SIB008AF
Holds paper of various sizes, up to A4 or
letter.
Figure 1-7: Optional Accessories.
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Compuprint PageMaster 402N User Guide 1-9
Paper Path
Paper Path
The following figure shows the path that paper travels through the printer:
1. The paper is initially fed from the front paper tray or one of the other paper trays.
2. The image is transferred from the photosensitive drum onto the paper.
3. The fuser fixes the toner permanently on the paper.
4. After passing through the duplex printing unit, the paper is fed once more through steps (2)
and (3).
5. The paper emerges onto the output tray, or the stacker if installed.
SIB016F
Figure 1-8: Paper Path.
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1-10 Compuprint PageMaster 402N User Guide
Paper Path
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Using the Printer
In this Chapter. . .
•
•
•
•
•
•
•
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2-2 Compuprint PageMaster 402N User Guide
Connecting the Printer to the AC Outlet
About this Chapter
This chapter provides information concerning the daily use of the printer, including procedures for
connecting the printer and loading print media, and guidelines for selecting print media.
Connecting the Printer to the AC Outlet
1. Insert the power cord into the AC connector on the rear of the printer.
2. Verify that the power switch of the printer is in the [O] (off) position, then insert the plug of
the power cord into the AC outlet.
2
1
SIB048F
WARNING: Never touch the power cord or plug with wet hands, to prevent the risk of electric
shock. When disconnecting, always grasp the plug and do not pull on the cable. Damage to the
cord can lead to fire and electric shock.
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Compuprint PageMaster 402N User Guide 2-3
Turning Power On and Off
Turning Power On and Off
Use the following procedure to turn the printer on:
1. Turn the printer on by pressing [ I ] on the power switch on the right side of the printer.
The status message “Loading” appears on the display. This message indicates that the printer
is warming up and is not ready to print. After about 60 seconds, the status message changes
to “Ready”, indicating that the printer is ready to print.
Ready
Loading
NOTE:
If an error message appears on the display after you turn the printer on, refer to “Warning Messages
Use the following procedure to turn the printer off:
1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer.
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2-4 Compuprint PageMaster 402N User Guide
Connecting the Printer to the Host Computer
Connecting the Printer to the Host Computer
You must connect the printer to your computer using an IEEE 1284 parallel cable. This cable is
user-supplied, the printer does not include this cable. The parallel port is the default port. To con-
nect the printer to your computer using the parallel port, simply connect the parallel cable to the
parallel port on the printer, then connect the cable to your computer.
Selecting Print Media
Your printer can print on a variety of media, including plain paper, labels, transparencies, and enve-
lopes. Always use print media that meet the guidelines for use with this printer. Print media that is
not recommended for use with this printer may cause frequent paper jams or poor print quality.
Paper and Print Media To Avoid
Do not use paper or print media that has any of the following characteristics:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Does not meet the paper and media size and weight specifications for this printer
Is not labeled for use with xerographic printers or xerographic copiers
Cannot withstand temperatures of up to 310°F/155°C
Is in a sealed package that is obviously damaged or wet
Is excessively wrinkled, curled, torn, or warped
Is folded or creased
Has either an extremely slick surface or an extremely textured surface
Has an exposed adhesive surface
Has paper pieces glued or taped to the media
Has staples or paperclips attached
Is categorized as thermal paper, coated paper, or carbon paper
Is an envelope that is embossed, is made of extremely thick paper, or is padded
Is an envelope that has metal clasps
Is a sheet of labels that has the backing sheet exposed between individual labels
Correct Paper Storage
It is important to store paper correctly prior to placing it in the printer, since improper storage can
cause frequent paper jams and poor print quality. Use the following guidelines when storing paper
for use in the printer:
•
•
•
Store reams of paper on a flat surface, and always store them stacked horizontally.
Store reams of paper in an area away from both direct sunlight and high humidity
Open sealed reams only when you are ready to load the paper into the paper tray, and always
close and seal partial reams of paper.
•
Do not stack partial reams of paper
Print Media Capacities
Your printer can hold up to 3,150 sheets of standard weight paper, depending upon the options
installed. The printer can be configured in the following five variations:
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Compuprint PageMaster 402N User Guide 2-5
Selecting Print Media
•
•
•
•
•
Printer (650 sheets)
Printer with 500 sheet feeder(1150 sheets)
Printer with two 500 sheet feeders (1650 sheets)
Printer with high capacity feeder(2650 sheets)
Printer with high capacity feeder and 500 sheet feeder (3150 sheets)
The following table shows the five configurations and the breakdown of paper capacity:
Front Tray
(standard)
Tray 1
(standard)
Tray 2
(option)
Tray 3
(option)
High
Total Paper
Capacity
Capacity
Feeder
(option)
150
150
150
150
150
500
500
500
500
500
--
--
--
650
500
500
--
--
--
1,150
1,650
2,650
3,150
500
--
--
2,000
2,000
500
--
If you want to use paper that is an odd size or weight, you must use the front paper tray. The front
tray can hold the following quantities of non-standard print media:
•
•
•
•
Envelopes : 10
Transparencies: 30
Labels: 30
Paper: 150
NOTE:
Expect a slight reduction in image quality when you print on envelopes, labels, transparencies, or
postcards.
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2-6 Compuprint PageMaster 402N User Guide
Selecting Print Media
Print Media Weight, Type, and Size
The following table defines print media that you can use in each of the paper sources, and also indi-
cates the feed orientation—long edge feed (LEF) or short edge feed (SEF). If you have concerns
about a specific brand or type of media, try samples of the media to determine if the resulting
printer performance and print quality meet your expectations.
Paper Source
Weight
Paper Type and Feed
Direction
Paper Sizes
Accommodated
Letter/A4 Paper Tray
(main tray and optional
500 sheet A4/Letter
paper feeder)
16 to 24 lbs.
64 to 200g/m
A4 LEF
297 x 210mm
11.7 x 8.27 inches
2
Letter LEF
Executive LEF
279.4 x 215.9mm
8.5 x 11 inches
266.7 x 184.5mm
10.5 x 7.26 inches
Monarch LEF
(envelope)
190.5 x 98.4mm
7.5 x 3.87 inches
Statement LEF
215.9 x 139.7mm
8.5 x 5.5 inches
Com 10 LEF
(envelope)
241.3 x 104.8mm
9.5 x 4.13 inches
B5 LEF
A5 LEF
A6 LEF
257 x 182mm
10.1 x 7.2 inches
210 x 149mm
8.27 x 5.9 inches
100 x 148mm
3.94 x 5.83 inches
C5 LEF
(envelope)
229 x 162mm
9 x 6.4 inches
DL LEF
220 x 110mm
(envelope)
8.67 x 4.3 inches
Front Tray
Envelopes
Width:
Transparencies
Labels
Standard Paper (LEF
and SEF)
3.0 to 12.0 inches
76.2 mm to 305 mm
Length:
3.87 to 20.0 inches
98.4 mm to 508 mm
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Loading Print Media
Paper Source
Weight
Paper Type and Feed
Paper Sizes
Direction
Accommodated
A3 Paper Tray
(optional 500 sheet A3/
Ledger paper feeder)
16 to 24 lbs.
60 to 135 g/m
A4 LEF/SEF
297 x 210mm
11.7 x 8.27 inches
2
Letter LEF/SEF
Legal 13” SEF
Legal 14” SEF
A3 SEF
279.4 x 215.9mm
11 x 8.5 inches
330.2 x 215.9mm
13 x 8.5 inches
355.6 x 215.9mm
14 x 8.5 inches
420 x 297mm
16.5 x 11.7 inches
B4 SEF
364 x 257mm
14.3 x 10.1 inches
Statement LEF
Executive LEF
Ledger SEF
B5 LEF
215.9 x 139.7mm
8.5 x 5.5 inches
266.7 x 184.5mm
10.5 x 7.26 inches
431.8 x 279.4mm
11 x 17 inches
257 x 182mm
10.1 x 7.2 inches
A5 LEF
210 x 149mm
8.27 x 5.9 inches
High Capacity Feeder
16 to 24 lbs.
60 to 135 g/m
A4 LEF
297 x 210mm
11.7 x 8.27 inches
2
Letter LEF
279.4 x 215.9mm
11 x 8.5 inches
Loading Print Media
Loading the Main Tray
The 500-sheet paper tray that sits inside the printer can accommodate paper sizes up to letter or
A4. The tray has two length guides that are located on the sides of the tray, and one width guide
that is located near the center of the tray. These guides allow you to adjust the size of the area that
holds paper.
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2-8 Compuprint PageMaster 402N User Guide
Loading Print Media
Use the following procedure to load paper into the 500-sheet A4/letter paper tray:
1
14
2
3
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Compuprint PageMaster 402N User Guide 2-9
Loading Print Media
4
5
CAUTION: Do not overload the tray, and make sure the paper stack is beneath the retaining
clips on both sides of the tray. Fan paper before placing it in the tray, and place paper in the tray
with the print side up.
NOTE:
To avoid paper jams and other paper transportation problems, make sure the length and width guides
are adjusted to match the paper size and are locked firmly into place.
6
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2-10 Compuprint PageMaster 402N User Guide
Loading Print Media
7
8
Loading the Front Tray
The front tray located on the front of the printer can accommodate a maximum of 150 sheets of
paper sizes up to A3 or 8.5 x 17 inches; the front tray can also accommodate a maximum of 30
sheets of standard labels, transparencies, or postcards, and a maximum of 10 standard envelopes.
The tray has two guides that are located on the left and right sides of the tray. These guides allow
you to adjust the size of the area that holds the print media. Use the following guidelines when
loading the front tray:
•
•
Do not mix print media in the front tray; for example, do not load a stack that includes both
envelopes and standard paper. Load only one type of print media.
Do not mix print media sizes in the front tray; for example, do not load a stack that includes
two or more different sizes of paper.
•
•
Do not load print media that is obviously damaged, wet, creased, or wrinkled.
Do not overfill the front tray.
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Compuprint PageMaster 402N User Guide 2-11
Loading Print Media
Loading Paper in the Front Tray
Use the following procedure to load paper in the front tray:
1. Open the front tray by pulling the hand grip on the top of the front tray cover.
2. Slide the paper guides so they match the size of the paper that you are loading.
3. Lift the front tray up and out as shown on the label inside the front tray.
4. Stack the paper that you will load in the front tray, making sure that the edges are aligned and
neat. Position the paper stack so the surface to be printed faces up.
5. Load the stack of paper into the front tray by sliding the stack between the paper guides and
then pushing the paper stack into the tray until it will not go any further.
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2-12 Compuprint PageMaster 402N User Guide
Loading Print Media
6. Check the paper stack to make sure it is not loaded at an angle and that the guides barely
touch the stack.
CAUTION: Do not press the guides tightly against
the stack; the guides should just barely touch the
stack of paper. Paper guides that are too tight can
cause feed jams.
Loading Envelopes in the Front Tray
1. Open the front tray by pulling on the hand grip on the top of the tray.
2. Slide the paper guides all the way to the sides of the front tray.
3. Pull the front tray up and out of the printer, as shown on the label inside the front tray.
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Compuprint PageMaster 402N User Guide 2-13
Loading Print Media
4. Open the flap of each envelope and place the envelopes in a neat and aligned stack that does
not exceed 10 envelopes.
5. Position the envelope stack so the surface to be printed faces up and the flaps are open.
6. Load the stack of envelopes into the front tray by sliding the stack between the paper guides
and then pushing the envelope stack into the tray until it will not go any further.
7. Slide the paper guide up against the stack of envelopes.
8. Check the envelope stack to make sure it is not loaded at an angle and that the guides barely
touch the stack.
CAUTION: Do not press the guides tightly against
the stack; the guides should just barely touch the
stack of paper. Paper guides that are too tight can
cause feed jams.
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2-14 Compuprint PageMaster 402N User Guide
Loading Print Media
Loading Transparencies into the Front Tray
1. Open the front tray by pulling on the hand grip on the top of the tray.
2. Slide the paper guides all the way to the sides of the front tray
3. Load transparencies into the front tray one at a time, sliding each transparency between the
paper guides and then pushing the transparency into the tray until it will not go any further.
4. Slide the paper guides up against the stack of transparencies.
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Compuprint PageMaster 402N User Guide 2-15
Loading Print Media
5. Check the transparency stack to make sure it is not loaded at an angle and that the guides
barely touch the stack.
CAUTION: Do not press the guides tightly against
the stack; the guides should just barely touch the
stack of paper. Paper guides that are too tight can
cause feed jams.
Loading Postcards into the Front Tray
1. Open the front tray by pulling on the hand grip on the top of the tray.
2. Slide the paper guides all the way to the sides of the front tray
3. Position the postcard stack so the surface to be printed faces up.
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2-16 Compuprint PageMaster 402N User Guide
Loading Print Media
4. Load the stack of postcards into the front tray, sliding the stack between the paper guides and
then pushing the stack of postcards into the tray until it will not go any further.
5. Slide the paper guides up against the stack of postcards.
6. Check the postcard stack to make sure it is not loaded at an angle and that the guides barely
touch the stack.
CAUTION: Do not press the guides tightly against
the stack; the guides should just barely touch the
stack of paper. Paper guides that are too tight can
cause feed jams.
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Compuprint PageMaster 402N User Guide 2-17
Output Options for Oversize Print Media
Output Options for Oversize Print Media
Non-standard paper sizes and types have a tendency to curl upon output, and may also have prob-
lems with static electricity that prevent the paper from stacking properly in the output tray. To help
prevent these problems, raise the paper stop on the top output tray when you are printing on
non-standard paper types, and pull out the extension tray and raise the oversize paper stop when
printing on oversize papers.
ꢀ
ꢀ
ꢀ
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2-18 Compuprint PageMaster 402N User Guide
Output Options for Oversize Print Media
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Understanding and Navigating
the Control Panel Menus
In this Chapter. . .
•
•
•
•
•
•
•
•
•
•
•
•
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3-2 Compuprint PageMaster 402N User Guide
Control Panel Features
About this Chapter
This chapter explains the control panel and its functions, and also demonstrates how to navigate
throughout the various menus and submenus that allow you to view and change the printer set-
tings.
Control Panel Features
The control panel is located on the front of the printer, and contains the display, indicators, and
pushbuttons that allow you to view and change the printer settings.
The figure below shows the control panel features.
LCD Display
LED Indicators
Pushbuttons
Figure 3-9: Control Panel.
LCD Display
The LCD display shows status and error messages that inform you of the current status of the
printer, and also displays menus, submenus, and printer settings when you are in the menu system.
The display contains two lines of text, each with a maximum of sixteen characters.
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Compuprint PageMaster 402N User Guide 3-3
Control Panel Features
LED Indicators
The LED indicators also indicate printer status. The four indicators can each be on, off, or blink-
ing, indicating different phases of printer operation. The table below explains the LED indicators.
LED
Color
When Off
When On
When Blinking
Green
Printer is NOT
READY
Printer is READY
N/A
Green
Green
Yellow
Printer is IDLE
POWER is off
Printer is ACTIVE
(processing a job)
Printer is WAITING (a partial job
has been printed, and the printer
is waiting for additional job data)
POWER is on
Power Saver Mode ON
Printer is not in
error mode
There is an error that requires N/A
user intervention, such as a
paper jam, a service call
required, etc.
Pushbuttons
The control panel pushbuttons allow you to access and navigate menus, and also assist you in recov-
ering from printer errors. The table below explains the functions of the eight pushbuttons.
Pushbutton
Function
START/STOP—Push this button to start or stop the printer, or to exit the menu
system.
MENU—Push this button to enter the menu system.
NEXT—Push this button to move to the next menu, submenu, or setting within
the same level of the menu structure.
SELECT—Push this button to select the menu or submenu that is shown on the
second line of the display or to choose and save the setting shown on the second
line of the display.
CANCEL—Push this button to cancel an action.
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3-4 Compuprint PageMaster 402N User Guide
Navigating the Control Panel Menus
Pushbutton
Function
STATUS—Push this button to enter the Status Menu and view the current status of
printer.
PREVIOUS—Push this button to return to the previous menu, submenu, or option
within the same level of the menu structure.
RETURN—Push this button to move up one level in the menu structure to the
menu shown on the first line of the display.
Navigating the Control Panel Menus
When you press the MENU button on the control panel, you enter the printer’s menu system. At
that point, the first line of the display contains the text “Menu”, indicating that you are in the
menu system. The second line of the display lists the active menu, which you can change by press-
ing the NEXT or PREVIOUS button.
Menu
Paper Menu
If you press the NEXT button repeatedly, the second line of the display cycles through the main
menus in the following order:
•
•
•
•
•
•
•
Paper Menu
Interface Menu
PS Menu
PCL Menu
System Menu
Quality Menu
Functions
NOTE:
Additional menus and submenus may appear in the printer menu system when other options are
installed.
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Compuprint PageMaster 402N User Guide 3-5
Navigating the Control Panel Menus
The following figure shows the sequence of pushbuttons and display messages that would allow you
to change the number of copies printed. This example illustrates the basic relationship between
menus and submenus and demonstrates how the NEXT, PREVIOUS, SELECT, and RETURN
buttons help you to navigate through the menus.
Menu
Menu
Menu
Interface Menu
Paper Menu
Paper Menu
Copies
1
Paper Menu
Copies
Copies
2
Paper Menu
Copies
Menu
Paper Menu
Copies
3
Figure 3-10: Navigating the Paper Menu.
1. Press the MENU button on the control panel.
2. Press the NEXT button until the text “Paper Menu” is shown on the second line of the dis-
play.
3. Press the SELECT button to enter the paper menu.
4. Press the NEXT button until the text “Copies” is shown on the second line of the display.
5. Press the SELECT button to enter the copies submenu.
6. Press the NEXT or PREVIOUS button to increase or decrease the number of copies printed.
7. Press the SELECT button to save this setting.
8. Press the START/STOP button to exit the menu system.
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3-6 Compuprint PageMaster 402N User Guide
Menu Structure
Menu Structure
The following figure shows the structure of the control panel main menus and submenus. For more
specific information about using and navigating the printer menu system, see the User Guide pro-
vided on the Electronic Library CD-ROM.
Paper Menu
Interface Menu
Port
PS Menu
Print PS Errors
Manual Feed TO
PCL Menu
Orientation
Copies
Default Source
Manual Feed
Output Tray
Media Size/Type
Front
Parallel
Font Source
Font Number
Pitch
Symbol Set
Macro Filter
Lines Per Page
CR mode
Parallel Setup
Interpreter
Format
Mode
Tray 1
Tray 2 (optional)
Tray 3 (optional)
Tray Linking
Blank Pages
LF Mode
FF Mode
System Menu
Quality Menu
Resolution
Functions
Factory Defaults
Display Language
Powersaver
Reset Printer
Print Summary
Print Test
Toner Saver
Wait Timeout
Job Timeout
Print Fonts
Jam Recovery
Hex Print
Figure 3-11: Printer Menu Structure.
NOTE:
Additional menus and submenus may appear in the printer menu system when other options are
installed.
Paper Menu
The Paper Menu provides access to the printer settings for various paper-handling functions. Use
the following procedure to enter the paper menu:
1. Press the MENU button on the control panel.
2. Press the NEXT button until the text “Paper Menu” is shown on the second line of the dis-
play.
3. Press the SELECT button to enter the Paper Menu.
4. Press the NEXT button to move through the submenus: Copies, Default Source, Manual
Feed, Output Tray, Media Size/Type, Tray Link ing , Blank Pages, and Output Linking.
5. Use the procedures in the following table to access and change the printer paper-handling set-
tings:
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Compuprint PageMaster 402N User Guide 3-7
Paper Menu
Submenus
Default Setting
Available Settings
Procedure for Changing Setting
Copies
1
Numbers 1 - 999
1. Press NEXT or PREVIOUS to increase
or decrease the number of copies
printed.
This submenu allows
you to change the
number of copies
printed.
2. Press SELECT to save this setting.
Default Source
Tray 1
Front
Tray 1
Tray 2 (optional)
Tray 3 (optional)
1. Press NEXT or PREVIOUS to scroll
through the list of available sources of
paper.
2. Press SELECT to set a source as the
default.
This submenu allows
you to choose a default
paper source from a list
of all installed sources.
Manual Feed
Off
On
Off
1. Press NEXT or PREVIOUS to toggle
between ON and OFF.
2. Press SELECT to save this setting.
This submenu allows
you to turn the manual
feed on or off.
Output Tray
Face Down Tray
Face Down Tray
Offset Tray (optional)
1. Press NEXT or PREVIOUS to scroll
through the list of available output
trays.
2. Press SELECT to set a tray as the
default.
This submenu allows
you to choose a default
output tray from a list
of all installed output
trays.
Media Size/Type
Front Tray
Size: Letter LEF
Type: Plain
Tray 1
Size
Type
Front Tray:
Plain,
Transparency,
Prepunched,
Letterhead,
Colored,
1. Press NEXT or PREVIOUS to scroll
through the list of available sources of
paper.
2. Press SELECT to choose a tray.
3. Press NEXT or PREVIOUS to toggle
between MEDIA SIZE and MEDIA
TYPE.
This submenu allows
you to set the media
size and type for the
Front Tray and set the
medial type for all other Tray 2 (optional) Statement,
trays.
Front Tray:
Letter LEF,
A4 LEF, B5,
A5,
Type: Plain
Type: Plain
Executive,
Tray 3 (optional) C5 Envelope, Preprinted,
4. Press SELECT to choose either.
5. Press NEXT or PREVIOUS to scroll
through the available sizes or types.
6. Press SELECT to set a size or type.
Type: Plain
DL
Envelope,
Com10
Bond, Label,
Card Stock,
Postcard,
Envelope,
Other
Envelope,
Monarch
Envelope,
Ledger, A3,
B4, Legal,
Folio, A4
SEF, Letter
SEF, B5 SEF
Other Trays:
Plain,
Transparency,
Prepunched,
Letterhead,
Colored,
Preprinted,
Bond, Other
Tray Linking
On
On
Off
1. Press NEXT or PREVIOUS to toggle
between ON and OFF.
2. Press SELECT to save this setting.
This submenu allows
you to turn the tray
linking function on or
off.
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3-8 Compuprint PageMaster 402N User Guide
Paper Menu
Blank Pages
Print
Off
Print
Do Not Print
1. Press NEXT or PREVIOUS to toggle
between PRINT and DO NOT PRINT.
2. Press SELECT to save this setting.
This submenu allows
you to choose to either
print or not print blank
pages of a document.
Output Linking
This submenu allows
you to turn the output
linking function on or
off.
On
Off
1. Press NEXT or PREVIOUS to toggle
between ON and OFF.
2. Press SELECT to save this setting.
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Compuprint PageMaster 402N User Guide 3-9
Interface Menu
Interface Menu
The Interface Menu provides access to the printer interface settings. Use the following procedure to
enter the interface menu:
1. Press the MENU button on the control panel.
2. Press the NEXT button until the text “Interface Menu” is shown on the second line of the
display.
3. Press the SELECT button to enter the interface menu.
4. Press the NEXT button to move through the submenus: Port Name.
5. Use the procedures in the following table to access and change the printer interface settings:
Submenus
Default
Setting
Available
Settings
Procedure for Changing Setting
Port
(Port Name):
On
(Port Name):
On, Off
1. Press NEXT or PREVIOUS to toggle between
available ports.
2. Press SELECT to save this setting.
This submenu allows you
to choose the type of
interface.
Parallel Setup
Interpreter:
Auto Switch
Interpreter:
Auto Switch
PCL
1. Press NEXT or PREVIOUS to scroll through the
INTERPRETER, FORMAT, and MODE
submenus.
2. Press SELECT to choose a submenu.
3. Press NEXT or PREVIOUS to scroll through the
settings.
This submenu allows you
to set up the parallel
interface.
Format:
Raw
PostScript 3
Format:
Raw
Mode:
4. Press SELECT to choose and save a setting.
Bidirectional
Normal
Binary
Mode:
Bidirectional
Standard
PS Menu
The PS Menu provides access to the PostScript settings. Use the following procedure to enter the
PS Menu:
1. Press the MENU button on the control panel.
2. Press the NEXT button until the text “PS Menu” is shown on the second line of the display.
3. Press the SELECT button to enter the PS menu.
4. Press the NEXT button to move through the submenus: Print PS Errors, and Manual Feed
TO.
5. Press the SELECT button to enter a submenu.
6. Use the procedures in the following table to access and change the PostScript settings:
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3-10 Compuprint PageMaster 402N User Guide
PS Menu
Submenus
Default
Setting
Available Settings
Procedure for Changing Settings
Print PS Errors
Off
On
Off
1. Press NEXT or PREVIOUS to toggle between ON
(print) and OFF (do not print).
2. Press SELECT to save this setting.
This submenu allows you
to choose to either print or
not print PS errors.
Manual Feed TO
0
0 - 99999
1. Press NEXT or PREVIOUS to increase or decrease
each digit of the five-digit number.
2. Press SELECT to move to the next number.
3. Press SELECT after setting the last digit to save the
setting.
This submenu allows you
to set the manual feed
timeout—the number of
seconds the printer shold
wait for a manual feed. A
setting of 0 will cause
printer to wait indefinitely
for a manual feed.
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Compuprint PageMaster 402N User Guide 3-11
PCL Menu
PCL Menu
The PCL Menu provides access to the PCL settings. Use the following procedure to enter the PCL
menu:
1. Press the MENU button on the control panel.
2. Press the NEXT button until the text “PCL Menu” is shown on the second line of the dis-
play.
3. Press the SELECT button to enter the PCL menu.
4. Press the NEXT button to move through the submenus: Print PS Errors, Manual Feed TO.
5. Press the SELECT button to enter a submenu.
6. Use the procedures in the following table to access and change the PCL settings:
Submenus
Default Setting
Available Settings
Procedure for Changing Setting
Orientation
Portrait
Portrait
Landscape
1. Press NEXT or PREVIOUS to
toggle between PORTRAIT and
LANDSCAPE.
2. Press SELECT to choose and save
an orientation.
This submenu allows
you to choose the
orientation of the
page.
Font Source
Internal
Internal
1. Press NEXT or PREVIOUS to
scroll through the available font
sources.
2. Press SELECT to choose and set a
source.
This submenu allows
you to choose a font
source.
Font Number
This submenu allows
you to set the font
number.
0
Numbers 0-?
0.08 - 100.00
1. Press NEXT or PREVIOUS to
increase or decrease the font
number.
2. Press SELECT to save this
setting.
Pitch
10.00
1. Press NEXT or PREVIOUS to
increase or decrease the pitch.
2. Press SELECT to save this
setting.
This submenu allows
you to change the
pitch of text.
Symbol Set
10U:PC-8 CP437
10U:PC-8 CP437
11U:PC-8 D/N
12U:PC-850
15U:Pi Font
1U: Legal
1E: ISO4 UK
1. Press NEXT or PREVIOUS to
scroll through the available
symbol sets.
2. Press SELECT to choose and set a
symbol set.
This submenu allows
you to choose a
symbol set.
17U:PC-852
0U:ISO6 ASCII
0U:ISO11 Swedish
0I:ISO15 Italian
2S:ISO17 Spanish
1G:ISO21 German
0D:ISO60 Norweg.
1F:ISO69 French
9U:WIN3.0 Latin1
8U:Roman 8
9T:PC-Turkish
19U:WIN Latin1
9E:WIN Latin2
5T:WIN Latin5
7J:Desk Top
10J:PS Text
13J:Ventura Intl
14J:Ventura US
6J:Microsoft Pub
8M:Math-8
0N:ISO 8859-1
2N:ISO 8859-2
5N:ISO 8859-5
PS:Math
6M:Ventura Math
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3-12 Compuprint PageMaster 402N User Guide
PCL Menu
Macro Filter
Off
64
On
Off
1. Press NEXT or PREVIOUS to
toggle between ON and OFF.
2. Press SELECT to save this
setting.
This submenu allows
you to turn the macro
filter on or off.
Lines Per Page
This submenu allows
you to change the
number of lines per
page.
5 - 128
1. Press NEXT or PREVIOUS to
increase or decrease the lines per
page.
2. Press SELECT to save this
setting.
CR Mode
CR = CR
CR = CR
CR = CR/LF
1. Press NEXT or PREVIOUS to
choose from CR=CR or
CR=CR/LF.
2. Press SELECT to save this
setting.
This submenu allows
you top define the
action prompted by a
carriage return—a
carriage return equals
either a cariage
return alone, or a
carriage return and a
line feed together.
LF Mode
LF = LF
LF = LF
LF = CR/LF
1. Press NEXT or PREVIOUS to
choose from LF=LF or
LF=CR/LF.
2. Press SELECT to save this
setting.
This submenu allows
you to define the
action prompted by a
line feed—a line feed
equals either a line
feed alone or a
carriage return and a
line feed together.
FF Mode
This submenu allows
you to define the
FF = FF
FF = FF
FF = CR/FF
1. Press NEXT or PREVIOUS to
choose from FF=FF or
FF=CR/FF.
action prompted by a
form feed—a form
feed equals either a
form feed alone or a
carriage return and a
form feed together.
2. Press SELECT to save this
setting.
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System Menu
System Menu
The system menu provides access to system settings. Use the following procedure to enter the sys-
tem menu:
1. Press the MENU button on the control panel.
2. Press the NEXT button until the text “System Menu” is shown on the second line of the dis-
play.
3. Press the SELECT button to enter the system menu.
4. Press the NEXT button to move through the submenus: Factory Defaults, Display Lan-
guage, Power Saver, Wait Timeout, Job Timeout, Jam Recovery, and Hex Print.
5. Press the SELECT button to enter a submenu.
6. Use the procedures in the following table to access and change the system settings:
Submenus
Default Setting
Available Settings
Procedure for Changing Setting
Factory Defaults
U.S.
U.S.
Non-U.S.
1. Press NEXT or PREVIOUS to toggles
between U.S. and NON-U.S.
2. Press SELECT to choose and set the
factory defaults.
This submenu allows you to reset the
printer to U.S. or Non-U.S. factory
defaults.
Display Language
This submenu allows you to change
the language of the display messages.
English
English
French
German
Italian
1. Press NEXT or PREVIOUS to scroll
through the available languages:
English, French (Francais), German
(Deutsch), Italian (Italiano), or
Spanish (Espanol).
Spanish
2. Press SELECT to choose and set the
language.
Power Saver
15
20
0 - 999
1. Press NEXT or PREVIOUS to
increase or decrease the number of
minutes.
This submenu allows you to set the
number of minutes the printer is idle
before it reverts to Power Saver
Mode.
2. Press SELECT to save this setting.
Wait Timeout
0 - 99999
1. Press NEXT or PREVIOUS to
increase or decrease each digit of the
five-digit number.
2. Press SELECT set one digit and move
to the next digit.
This submenu allows you to increase
or decrease the length of time (in
seconds) that the printer will remain
in the waiting state—a job is being
processed, no end-of-file has been
detected, and there is no more data to
process. This setting applies to both
PCL and PostScript print jobs.
3. Press SELECT after changing the last
digit to save this setting.
Job Timeout
0
0 - 99999
1. Press NEXT or PREVIOUS to
increase or decrease each digit of the
five-digit number.
2. Press SELECT set one digit and move
to the next digit.
This submenu allows you to increase
or decrease the time limit (in
seconds) for PostScript jobs. A 0
setting indicates no timeout. This
setting applies only to PostScript
jobs.
3. Press SELECT after changing the last
digit to save this setting.
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System Menu
Jam Recovery
This submenu allows you to turn jam
recovery on or off.
On
On
Off
1. Press NEXT or PREVIOUS to toggle
between ON and OFF.
2. Press SELECT to save this setting.
Hex Print
This submenu allows you to print
hexadecimal characters.
Off
On
Off
1. Press NEXT or PREVIOUS to toggle
between ON and OFF.
2. Press SELECT to save this setting.
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Quality Menu
Quality Menu
The Quality Menu provides access to the printer settings that are related to print quality. Use the
following procedure to enter the Quality Menu:
1. Press the MENU button on the control panel.
2. Press the NEXT button until the text “Quality Menu” is shown on the second line of the dis-
play.
3. Press the SELECT button to enter the system menu.
4. Press the NEXT button to move through the submenus: Resolution, Enhancement, and
Toner Saver.
5. Press the SELECT button to enter a submenu.
6. Use the procedures in the following table to access and change the system settings:
Submenus
Default Setting
Available Settings
Procedure for Changing Setting
Resolution
This submenu allows you to set the
resolution (dpi).
600 dpi
600 dpi
1200 dpi
1. Press NEXT or PREVIOUS to scroll
through the available resolutions.
2. Press SELECT to choose and set the dpi.
Toner Saver
On
On
Off
1. Press NEXT or PREVIOUS to toggle
between ON and OFF.
2. Press SELECT to save this setting.
This submenu allows you to
choose from several toner-saving
settings.
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3-16 Compuprint PageMaster 402N User Guide
Functions Menu
Functions Menu
The Functions Menu provides access to several printer functions that can supply you with informa-
tion about the printer and its settings. Use the following procedure to enter the Functions Menu:
1. Press the MENU button on the control panel.
2. Press the NEXT button until the text “Functions Menu” is shown on the second line of the
display.
3. Press the SELECT button to enter the system menu.
4. Press the NEXT button to move through the available functions: Reset Printer, Print Sum-
mary, Print test, and Print Fonts.
5. Use the procedures in the following table to execute the functions:
Functions
Procedure for Executing Function
Reset Printer
Press SELECT to reset the printer.
This function resets the printer.
Print Summary
Press SELECT to print a summary of the printer settings.
This function prints a list of all printer
settings:
Print Test
1. Press NEXT or PREVIOUS to toggle between
SINGLE PAGE and CONTINUOUS.
2. Press SELECT to print the test page(s).
This function allows you to print a single test
page or a continuous test page.
Print Fonts
This function allows you to print Postscript or
PCL font lists.
1. Press NEXT or PREVIOUS to toggle between
POSTSCRIPT and PCL.
2. Press SELECT to select and print the specific fonts
list.
Status Menu
In addition to the main menus listed above, the printer also provides a status menu that allows you
to view the current settings for the input and output trays and the toner cartridge. Use the follow-
ing procedure to enter the Status Menu:
1. Press the STATUS button on the control panel.
2. Press the NEXT button to move through the submenus: Front, Tray 1, Tray 2, Tray 3, Face
Down, and Toner.
3. Press the SELECT button to enter a submenu.
4. Use the procedures in the following table to view the status of the printer:
Submenu
Procedure for Executing Function
Front
1. Press NEXT or PREVIOUS to scroll through the media size,
media type, and level settings for the Front Tray.
2. Press SELECT to view a specific setting.
This submenu allows you to view
the current Media Size and Media
Type for the front tray.
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Status Menu
Tray 1
1. Press NEXT or PREVIOUS to scroll through the media size,
media type, and level settings for Tray 1.
2. Press SELECT to view a specific setting.
This submenu allows you to view
the current Media Size, Media
Type, and Level for Tray 1.
Tray 2
1. Press NEXT or PREVIOUS to scroll through the media size,
media type, and level settings for Tray 2.
2. Press SELECT to view a specific setting.
This submenu allows you to view
the current Media Size, Media
Type, and Level for Tray 2.
Tray 3
1. Press NEXT or PREVIOUS to scroll through the media size,
media type, and level settings for Tray 3.
2. Press SELECT to view a specific setting.
This submenu allows you to view
the current Media Size, Media
Type, and Level for Tray 3.
Face Down Tray
1. Press SELECT to view the status of the Face Down Tray.
This submenu allows you to view
the status of the face down tray.
Toner
Press SELECT to view the status of the toner cartridge.
ꢀ
ꢀ
ꢀ
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Status Menu
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Maintaining the Printer
In this Chapter. . .
•
•
•
•
•
•
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4-2 Compuprint PageMaster 402N User Guide
Upgrading Printer Firmware
About this Chapter
This chapter provides information about maintaining your printer. Although the printer requires
very little maintenance, with normal daily use you will need to perform some routine maintenance
procedures, including replacing consumable items and cleaning the printer. This chapter also con-
tains information about moving and storing the printer.
Upgrading Printer Firmware
The executable firmware for the printer controller is stored in FLASH memory. You can easily
upgrade this firmware on site when a new version of code is available. The upgrade process involves
sending the new code, which is usually named with a .LOD extension, to the printer using either
the parallel or network interface. When the printer receives the file, it will automatically recognize it
as a firmware upgrade file and will program it into the FLASH memory. During this process the
printer will display information about each sub-file that it is receiving or programming. When fin-
ished, the printer displays the text “Upgrade Completed” and reboots, executing the new firmware.
Contact your dealer or service provider for more information about firmware upgrades.
Upgrading Firmware Using the Parallel Interface
To upgrade the printer using the parallel interface, go to the DOS prompt and use the copy com-
mand to copy the new file to the printer. For example, type “copy newversion.lod/b lpt1” at the
DOS prompt, where “newversion” is the name of the firmware upgrade file and “lpt1” is the printer
you would like to upgrade. Be sure to use the “/b” switch on the copy command line to ensure that
the data is sent in binary mode.
NOTE:
If you are using a PC that is not running Windows or if you do not have any printer drivers installed
and configured to use the parallel interface, you will need to configure the parallel port for
permanent retry by entering the following command PRIOR to entering the copy command
discussed above: mode lpt1:,,p
If you are running Windows, you may get an error message during the upgrade process that
indicates that the printer is busy or that there is a printer error. This message box will contain
check-boxes for “Retry” or “Cancel”. DO NOT SELECT CANCEL. This error message is only a
result of the printer programming a large file into FLASH memory and will disappear once the
programming is completed.
Upgrading Firmware Using the Network Interface
To upgrade printer firmware using the network interface, simply send the new file to the printer
using whatever procedure you normally use to send a print file. This procedure varies depending on
the network environment.
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Compuprint PageMaster 402N User Guide 4-3
Replacing Printer Components
Replacing Printer Components
Replacing the Toner Cartridge
The toner cartridge contains the dry ink as well as the xerographic drum and associated compo-
nents that create the xerographic image on a sheet of paper. The toner cartridge will eventually run
out of ink through normal use. When the toner is low, printed images will be uneven or very light.
Use the following guidelines when using or storing a toner cartridge:
•
•
An unopened and correctly stored toner cartridge has a shelf life of approximately two years.
Do not open the box containing the toner cartridge until you are ready to install the cartridge
into the printer.
•
•
Store the toner cartridge box horizontally—not on end.
Keep the cartridge out of the reach of children, and in an area where the temperature remains
between 32°F and 95°F and the humidity remains between 15% to 85%. If you bring a cold
toner cartridge into a warm room, wait a least an hour for the temperature to stabilize before
opening the cartridge box.
•
•
Do not disassemble the toner cartridge.
Toner is a safe material, but if you get any on your hands DO NOT wash them in hot water.
Use only cold water to wash off toner. Hot water sets the toner and makes it difficult to
remove.
•
A shutter protects the photosensitive drum from ambient light. Do not open the drum shut-
ter by hand.
Drum Shutter
CAUTION: Do not expose the new toner cartridge to strong light for more than a few minutes
before installing it into the printer.
WARNING! Do not dispose of used toner cartridges in an incinerator or in an open fire.
Use the following procedure to replace the toner cartridge:
1. Place a drop-cloth or some paper on the table or floor near the printer.
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4-4 Compuprint PageMaster 402N User Guide
Replacing Printer Components
2. Locate the finger grip near the top cover of the printer and pull the top cover up and back to
open it.
3. Remove the old toner cartridge from the printer and carefully place it on the drop-cloth.
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Compuprint PageMaster 402N User Guide 4-5
Replacing Printer Components
4. Remove the new toner cartridge from its packaging.
5. Rock the toner cartridge back and forth and then shake it horizontally to ensure that the
toner is evenly distributed.
6. Grasp the toner cartridge firmly and pull the sealing tape straight out from the cartridge.
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4-6 Compuprint PageMaster 402N User Guide
Replacing Printer Components
7. Slide the pegs on the toner cartridge into the channels on the inside of the printer, and lower
the toner cartridge into the printer.
8. Close the top cover.
8
Disposing of the Print Cartridge
1. Place the used toner cartridge inside the new toner cartridge box and seal the box.
2. Dispose of or recycle the used toner cartridge.
WARNING! Do not dispose of the old toner cartridge in an incinerator or in an open fire.
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Compuprint PageMaster 402N User Guide 4-7
Replacing Printer Components
Replacing the Fuser
The fuser melts the toner image into the paper to form a finished print. The fuser wears with nor-
mal use and can leave dirt or marks on printed sheets when worn. The normal life of a fuser is
approximately 200,000 A4/Letter size prints at 5% area coverage. Running high image density
prints or large format paper will cause the fuser life to be shorter.
WARNING! The fuser becomes very hot during operation. Do not touch the fuser until it is
cool.
NOTE:
In the following procedure, the left and right sides of the printer are those to the left and right of a
person facing the rear of the printer.
Use the following procedure to remove and replace the fuser:
1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer,
and disconnect the AC power cord from the wall outlet. Wait at least 30 minutes before pro-
ceeding to remove the fuser..
NOTE:
If the high capacity stacker is installed, it is not necessary to remove it to replace the fuser; however,
removing the stacker will make it easier to access the fuser.
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4-8 Compuprint PageMaster 402N User Guide
Replacing Printer Components
2. Locate the hand grip on the rear of the printer and pull it toward you to open the rear cover.
3. Release the fuser by pressing the top of the fuser latch on the left side of the printer.
4. Grasp the handles at the ends of the fuser. Lift up on the left end slightly, move the fuser to
the left, then lift the fuser straight up and out of the printer.
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Compuprint PageMaster 402N User Guide 4-9
Replacing Printer Components
5. Remove the new fuser from its packaging, and remove the fuser shipping spacers by pulling
them in the direction shown in the figure below.
6. Grasp the fuser by the handles. Tilt the right end of the fuser downwards slightly and insert
the right end of the fuser under the catch on the right side of the printer frame.
7. Ensure that the fuser pins are properly placed into the holes in the printer frame by lifting up
on the right end of the fuser. The fuser should not move.
8. Press down on the left end of the fuser to seat it, then move the top of the fuser latch to the
right to lock the fuser into position.
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4-10 Compuprint PageMaster 402N User Guide
Replacing Printer Components
9. Close the rear cover.
10. Verify that the power switch of the printer is in the [O] (off) position, then insert the plug of
the power cord into the AC outlet.
2
1
SIB048F
11. Turn the printer on by pressing [ I ] on the power switch on the right side of the printer.
Replacing the Transfer Roll
The transfer roll is the electrically conductive rubber roll that transfers the toner image from the
drum onto the paper. The transfer roll wears with normal use, and eventually must be replaced. Use
the following procedure to replace the transfer roll:
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Compuprint PageMaster 402N User Guide 4-11
Replacing Printer Components
NOTE:
This procedure involves removing the toner cartridge. To avoid getting toner on counters, floors,
and other surfaces, set the toner cartridge on a drop-cloth or some old newspaper after removing it
from the printer.
1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer.
2. Locate the finger grip on the right side of the top cover and lift the top cover up and back.
3. Remove the toner cartridge from the printer and carefully place it on a drop-cloth or old
newspaper.
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4-12 Compuprint PageMaster 402N User Guide
Replacing Printer Components
4. Release the transfer roll by lifting up on the latches at either end. Carefully lift the roll out of
the clips and remove it from the printer.
5. Remove the new transfer roll from its packaging and hold it as shown below.
Do not touch the surface of the new transfer roll. Oil from your fingers can cause marks on
printed sheets.
6. Press the ends of the new transfer roll into the clips on the paper transport. Rotate the locking
arm down into the locked position.
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Compuprint PageMaster 402N User Guide 4-13
Replacing Printer Components
7. Slide the pegs on the end of the toner cartridge into the slots inside the printer, and lower the
toner cartridge into the printer.
8. Close the top cover.
9. Turn the printer on by pressing [ I ] on the power switch on the right side of the printer.
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4-14 Compuprint PageMaster 402N User Guide
Cleaning the Printer
Cleaning the Printer
Cleaning the Exterior
The covers and tray faces of the printer may collect dust and dirt through normal use. Although
exterior dirt should not affect printer performance, an occasional exterior cleaning helps maintain
the appearance of the printer appearance. Use the following procedure to clean the exterior of the
printer:
1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer,
and disconnect the AC power cord from the wall outlet.
2. Using a soft cloth that is slightly damp with cold water, wipe the printer covers and tray faces.
Use a very mild, non-abrasive soap to remove heavy dirt and toner stains.U
Do not use solvents or abrasive cleaners to clean printer covers. Use only cold water and a very
mild soap.
3. Use a soft, dry cloth to thoroughly dry the covers and tray faces.
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Compuprint PageMaster 402N User Guide 4-15
Cleaning the Printer
4. Verify that the power switch of the printer is in the [O] (off) position, then insert the plug of
the power cord into the AC outlet.
2
1
SIB048F
5. Turn the printer on by pressing [ I ] on the power switch on the right side of the printer.
Cleaning the Interior
The interior of the printer does not generally need to be cleaned unless a paper jam drops toner
onto the paper path or you accidentally spill toner inside the printer when installing a new toner
cartridge. Use the following procedure to clean the interior of the printer only when necessary:
Since there is always the possibility of damaging delicate printer components by carelessness
or vigorous cleaning methods, Compuprint recommends that you clean the interior only when
you are instructed to do so by a service representative or in a troubleshooting procedure pre-
sented in this manual.
NOTE:
This procedure involves removing the toner cartridge. To avoid getting toner on counters, floors,
and other surfaces, set the toner cartridge on a drop-cloth or some old newspaper after removing it
from the printer.
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4-16 Compuprint PageMaster 402N User Guide
Cleaning the Printer
1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer,
and disconnect the AC power cord from the wall outlet.
2. Remove all of the paper from the main paper tray and from the front paper tray.
3. Locate the finger grip on the right side of the top cover and lift the top cover up and back.
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Compuprint PageMaster 402N User Guide 4-17
Cleaning the Printer
4. Remove the toner cartridge from the printer and carefully place it on a drop-cloth or old
newspaper.
5. Open all printer doors.
6. For minor cleaning, use a soft, dry cloth and carefully wipe only those areas of the printer
interior that appear to be dirty.
For major cleaning, use a small vacuum cleaner with a disposable bag and crevice tool attach-
ment. Use a soft-haired brush to dislodge dirt and toner and sweep it into the vacuum nozzle.
7. Wipe the laser scanner window with a soft lint free cloth.
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4-18 Compuprint PageMaster 402N User Guide
Cleaning the Printer
8. Slide the pegs on the end of the toner cartridge into the slots inside the printer, and lower the
toner cartridge into the printer.
9. Close the top cover.
10. Reload all paper into the main paper tray and the front paper tray.
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Compuprint PageMaster 402N User Guide 4-19
Cleaning the Printer
11. Verify that the power switch of the printer is in the [O] (off) position, then insert the plug of
the power cord into the AC outlet.
2
1
SIB048F
12. Turn the printer on by pressing [ I ] on the power switch on the right side of the printer.
Cleaning Feed Rolls
Rubber feed rolls drive sheets of paper out of the front paper tray into the printer, and also drive
sheets of paper out of the main paper tray into the printer. These feed rolls wear with normal use
and eventually become coated with paper dust and must be cleaned. Frequent feed jams in the front
tray or main tray indicate that the feed rolls need to be cleaned.
Main Feed Roll
Use the following procedure to clean the main feed roll:
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4-20 Compuprint PageMaster 402N User Guide
Cleaning the Printer
1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer,
and disconnect the AC power cord from the wall outlet.
2. Remove the main paper tray and set it on a flat level surface.
3. Open the front paper tray and pull the front feeder partially out of the printer.
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Compuprint PageMaster 402N User Guide 4-21
Cleaning the Printer
4. Reach into the main paper tray well and rotate the feed roll to the down position, as shown in
the figure below.
5. Using a soft cloth slightly moistened with plain water, carefully wipe the feed roll.
6. Rotate the feed roll back into the feed position.
7. Reinstall the front paper tray.
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4-22 Compuprint PageMaster 402N User Guide
Cleaning the Printer
8. Reinstall the main paper tray.
9. Verify that the power switch of the printer is in the [O] (off) position, then insert the plug of
the power cord into the AC outlet.
2
1
SIB048F
10. Turn the printer on by pressing [ I ] on the power switch on the right side of the printer.
Front Feed Rolls
Use the following procedure to clean the front feed rolls:
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Compuprint PageMaster 402N User Guide 4-23
Cleaning the Printer
NOTE:
This procedure involves removing the toner cartridge. To avoid getting toner on counters, floors,
and other surfaces, set the toner cartridge on a drop-cloth or some old newspaper after removing it
from the printer.
1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer,
and disconnect the AC power cord from the wall outlet.
2. Locate the finger grip on the right side of the top cover and lift the top cover up and back.
3. Remove the toner cartridge from the printer and carefully place it on a drop-cloth or old
newspaper.
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4-24 Compuprint PageMaster 402N User Guide
Cleaning the Printer
4. Look inside the empty toner cartridge cavity and locate the D shaped rubber front tray feed
rolls and the white plastic rolls next to them.
5. Using a soft cloth slightly moistened with plain water, carefully wipe the feed rolls.
6. Slide the pegs on the end of the toner cartridge into the slots inside the printer, and lower the
toner cartridge into the printer.
7. Close the top cover.
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Compuprint PageMaster 402N User Guide 4-25
Cleaning the Printer
8. Verify that the power switch of the printer is in the [O] (off) position, then insert the plug of
the power cord into the AC outlet.
2
1
SIB048F
9. Turn the printer on by pressing [ I ] on the power switch on the right side of the printer.
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4-26 Compuprint PageMaster 402N User Guide
Moving the Printer
Moving the Printer
Follow the guidelines below when lifting or moving the printer:
•
The printer is very heavy, and should always be lifted by two people. The weight of the
printer without paper tray, toner cartridge, and paper is about 55 lbs (25 kg). Never attempt
to lift the printer alone.
SIB003F
•
•
To lift the printer, have two individuals facing each other from the front and the rear of the
printer grasp the recessed areas on each side of the printer. Do not lift the printer by grasping
any area other than these recessed areas.
When lifting the printer, maintain proper lifting posture to prevent injuries.
Moving the Printer a Short Distance
Use the following procedure to move the printer a short distance:
1. Turn the printer off by pressing the [ O ] on the power switch on the back of the printer.
2. Unplug the AC power cord from the AC wall outlet.
3. Disconnect the printer from the host computer.
4. Wait 30 minutes for the printer to cool.
5. Refer to Chapters 6 through 9 for instructions on moving installed paper-handling options.
6. Remove the toner cartridge and cover it with an opaque plastic sheet.
7. If the printer or the table the printer is on has casters, unlock the casters.
8. Move the printer to the new location.
9. Once the printer is in the new location, refer to the Installation Guide included in the origi-
nal printer packaging and in the Electronic Library CD-ROM for installation instructions.
Moving the Printer a Long Distance
Use the following procedure to move the printer a long distance:
1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer.
2. Unplug the AC power cord from the wall outlet and from the back of the printer.
3. Disconnect the printer from the host computer.
4. Remove the paper from all of the paper trays.
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Compuprint PageMaster 402N User Guide 4-27
Storing the Printer for Long Periods of Time
5. Wait 30 minutes for the printer to cool.
6. Remove all installed paper-handling options. Refer to Chapters 6 through 9 for instructions
for removing installed paper-handling options.
7. Remove the toner cartridge and place it in an opaque plastic bag, then seal the bag with tape
and place it in a sturdy box.
8. Repack the printer, paper trays, AC power cord and toner cartridge into the original shipping
box or boxes.
9. Once the printer is in the new location, refer to the Installation Guide included in the origi-
nal printer packaging and in the Electronic Library CD-ROM for installation instructions.
Storing the Printer for Long Periods of Time
If you will not be using the printer for several months, use the following procedure to prepare the
printer for storage:
1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer.
2. Unplug the AC power cord from the AC wall outlet.
3. Disconnect the printer from the host computer.
4. Remove the paper from all of the paper trays.
5. If you will be storing the printer for six months or longer, remove the toner cartridge and
place it in an opaque plastic bag, and seal the bag with tape.
NOTE:
After prolonged inactivity the toner cartridge may degrade to the point where it is no longer usable
and must be replaced. Poor print quality and frequent paper jams may indicate that the toner has
solidified and that the drum has oxidized during storage.
6. Cover the printer with a plastic sheet and tape down the corners.
7. Store the printer in an area where the temperature and humidity are moderate, as described in
NOTE:
Do not stack other items on top of the printer when storing the printer.
ꢀ
ꢀ
ꢀ
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Storing the Printer for Long Periods of Time
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Troubleshooting
In this Chapter. . .
•
•
•
•
•
•
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5-2 Compuprint PageMaster 402N User Guide
Installation Problems
About this Chapter
This chapter describes the problems that you may encounter when using your printer, and provides
procedures for resolving the problems. This chapter also lists the warning and error messages that
appear on the control panel display.
There are four basic types of printer problems:
•
Installation problems
•
•
Paper Jams
Print quality problems
If the finished prints delivered to the output tray display image problems such as image black
complete the procedure provided for the specific image problem that you have encountered.
•
Miscellaneous problems
If you have a printer problem but the control panel does not display a warning message or
correcting that problem.
Many of these printer problems are indicated by a warning or error message appearing on the con-
trol panel display. If the printer control panel displays a warning message or error message, refer to
specific warning or error message.
Installation Problems
It is common for simple oversights during printer installation to cause problems when you first turn
the printer on, resulting in noise, smoke, or smell; an inoperative printer; or the absence of a ready
message on the control panel.
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Compuprint PageMaster 402N User Guide 5-3
Installation Problems
Inoperative Printer
If you have problems turning on the printer, check the possible causes listed in the table below. If
the printer will not start after checking these items, turn the printer off, disconnect the power cord
from the AC outlet, and contact your dealer or an authorized service provider.
Description
Possible Cause
Action
There is no power.
The power switch is not set to
[ I ] (on).
Check the power switch.
See “Step 7: Connecting the Power Cord and
Turning the Printer On” on page 1-15. of the
Installation Guide.
The power cord is not properly
plugged into an AC outlet or
into the AC connector on the
rear of the printer.
Set the power switch to [ O ] (off) and then
connect the power cord firmly to the AC
connector and to the AC outlet.
See “Step 7: Connecting the Power Cord and
Turning the Printer On” on page 1-15. of the
Installation Guide.
Voltage of the AC power is not
correct.
Verify that the AC outlet is rated for the voltage
The fuse on the power cord is
not functioning. (UK only)
Verify that the fuse on the power cord is intact.
(UK only)
The AC wall outlet is not
functioning.
Verify that voltage is present at the AC wall
outlet by connecting another electrical device
to the outlet. If power does not flow to the other
device, check the AC wall outlet circuit
breakers for a tripped breaker.
There is interference from other Unplug all electrical devices from the AC wall
electrical devices on the same
circuit.
outlet circuit, and then reconnect only the
printer. Turn printer power on.
Thermal sensors may have shut
down the printer.
Turn the printer off and wait 20 minutes, then
turn the printer back on.
Power is frequently
interrupted.
The printer is malfunctioning.
Turn the printer off and disconnect the power
cord from the AC outlet. Contact your dealer or
an authorized service provider.
No Ready Message
After warming up, the printer control panel displays the text “Ready”, indicating that the printer is
ready to print. If the printer does not show this message, but shows an error message instead, refer
the specific error message that is shown. If the printer does not display either the “Ready” message
or an error message, contact your retailer or sales representative.
Noise, Smoke, or Smell
If you notice unusual noise, smoke, or smell after turning the printer on, turn the printer off imme-
diately and disconnect it from the AC wall outlet. Use the following procedure to determine the cause
of and alleviate the problem:
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5-4 Compuprint PageMaster 402N User Guide
Paper Jams
1. Refer to the pictorial unpacking sheet and the Installation Guide included in the printer
packaging and make sure you have removed all shipping spacers and protective tape from the
inside of the printer, the paper trays, and the toner cartridge.
2. Open the covers on the printer and carefully inspect the fuser area. Remove any pieces of
paper that may be stuck in the fuser.
3. Check the inside of the printer for any obviously broken or detached parts. If you find a bro-
ken part, contact your retailer or sales representative.
4. Check the exterior of the printer for broken covers. If you find a broken cover, contact your
retailer or sales representative.
5. Verify that the AC wall outlet is the correct voltage for your printer.
6. Remove any paper you have loaded in the main tray, check the inside of the tray well for stray
sheets of paper, and reload the paper into the main tray.
7. Connect the printer to the AC wall outlet and turn the printer on by pressing the [ I ] on the
power switch on the right side of the printer.
8. If this procedure does not eliminate the noise, smoke or smell, or if the problem returns, turn
the printer off, unplug the AC power cord from the AC wall outlet, and contact your retailer
or sales representative.
Paper Jams
Paper jams are generally the most common and reoccurring problem encountered when using any
printer. Paper may jam anywhere along the paper path—from the paper tray to the output tray.
Sensors within the printer constantly monitor paper travel, so when a sheet of paper fails to arrive at
a certain point within a specific time, the printer interprets that to mean that the paper has stopped
between two sensors along the paper path. The printer then displays a Paper Jam error message that
corresponds to that specific jam.
When paper gets jammed inside the printer, printing stops and an error code indicating the posi-
tion of the jam appears on the display.
Error Code
Paper Jam Location
At the high capacity feeder
At the regi sensor
E0
E1
E2-X
Between the paper feed section (front paper tray or main tray) and
the toner cartridge
E3
E4
E7
E8
Between the toner cartridge and the fuser unit
At the paper exit slot
At the duplexer
At the stacker
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Paper Jams
Stacker
(optional)
E8
E4
E3
Duplexer
(optional)
E7
E1
E2-2
E2-1
Paper Feeders
(optional)
E7
Figure 3-12: Paper Jam Locations and Error Codes.
The most common causes of paper jams are:
•
•
•
•
•
The printer is not placed on a level surface.
The print media does not conform to the specifications.
The paper is not loaded correctly in the front paper tray or the cassette.
The paper is wrinkled or curled.
The paper guide is not set correctly.
Occasional paper jams result from simple things such as static electricity sticking paper together—
causing several sheets to feed at the same time—or from the feed rolls becoming slippery from an
accumulation of paper dust. Occasional paper jams usually require minor user intervention that
involves reloading the paper or cleaning the feed rolls.
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5-6 Compuprint PageMaster 402N User Guide
Paper Jams
Frequent paper jams can be caused by anything from foreign material in the paper path to a broken
or malfunctioning component. Frequent paper jams may require involved user intervention that
includes replacing a consumable item or calling a service technician to troubleshoot and correct the
problem.
Clearing an E1, E2-1 or E2-2 Paper Jam
If an E1, E2-1 or E2-2 error code precedes the error message on the first line of the control panel
display, paper has jammed somewhere between the feed area and the registration sensor. Use the fol-
lowing procedure to clear a paper jam in this location:
1. Remove any printed pages from the output tray.
2. Open the top cover and the front tray cover.
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Compuprint PageMaster 402N User Guide 5-7
Paper Jams
3. If the jam occurred while feeding from the front paper tray, remove all paper from the front
tray, including any paper that may be jammed inside the tray.
4. If the jam occurred while feeding from the main paper tray, remove the main paper tray.
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5-8 Compuprint PageMaster 402N User Guide
Paper Jams
5. Remove any jammed or wrinkled paper from the paper tray.
6. Remove any jammed paper from the inside of the paper tray well.
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Paper Jams
7. If the jam occurred while feeding from Tray 2 or 3, remove the paper tray associated with that
feeder and inspect the inside of the paper tray well, removing any jammed paper.
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Paper Jams
8. Open the rear door of the feeder for tray 2 or tray 3 and remove any jammed paper, then close
the rear door of the feeder
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Compuprint PageMaster 402N User Guide 5-11
Paper Jams
9. Remove the front tray by lifting up slightly and pulling the tray out from the printer.
10. Remove the toner cartridge.
11. Remove any jammed paper from the toner cartridge well.
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5-12 Compuprint PageMaster 402N User Guide
Paper Jams
12. Reinsert the front tray into the printer.
13. Reload any paper into the front tray.
14. Close the front tray cover.
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Paper Jams
15. Slide the pegs on the toner cartridge into the channels on the inside of the printer, and lower
the toner cartridge into the printer.
16. Reinstall the main paper tray.
17. If you removed either tray 2 or tray 3, reinstall it.
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5-14 Compuprint PageMaster 402N User Guide
Paper Jams
18. Close the Top Cover.
Clearing an E3 or E4 Jam
If an E3 or E4 error code precedes the error message on the first line of the control panel display,
paper has jammed somewhere between the registration sensor and the exit sensor. Use the following
procedure to clear a paper jam in this location:
1. Remove any printed pages from the output tray.
2. Open the top cover and the front tray cover.
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Compuprint PageMaster 402N User Guide 5-15
Paper Jams
3. If the jam occurred while feeding from the front paper tray, remove all paper from the front
tray, including any paper that may be jammed inside the tray.
4. If the jam occurred while feeding from the main paper tray, remove the main paper tray.
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Paper Jams
5. Remove any jammed or wrinkled paper from the paper tray.
6. Remove any jammed paper from the inside of the paper tray well.
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Compuprint PageMaster 402N User Guide 5-17
Paper Jams
7. If the jam occurred while feeding from Tray 2 or 3, remove the paper tray associated with that
feeder and inspect the inside of the paper tray well, removing any jammed paper.
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5-18 Compuprint PageMaster 402N User Guide
Paper Jams
8. Open the rear door of the feeder for Tray 2 or 3 and remove any jammed paper, then close the
rear door of the feeder
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Compuprint PageMaster 402N User Guide 5-19
Paper Jams
9. Remove the front tray by lifting up slightly and pulling the tray out from the printer.
10. Remove the toner cartridge.
11. Remove any jammed paper from the toner cartridge well.
NOTE:
At this point you must wait at least 10 minutes before proceeding to clear jammed paper from the
fuser. This time is required to allow the fuser to cool.
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Paper Jams
12. Locate the hand grip on the rear of the printer and pull it to open the rear cover of the printer.
13. Open the fuser transport by pulling down on the spring loaded lever (1). Remove any
jammed paper from the fuser (2). Make sure you do not to tear the paper, leaving pieces stuck
in the fuser.
14. Allow the fuser transport to close, and close the rear cover.
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Compuprint PageMaster 402N User Guide 5-21
Paper Jams
15. Reinsert the front tray into the printer.
16. Reload any paper into the front tray.
17. Close the front tray cover.
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5-22 Compuprint PageMaster 402N User Guide
Paper Jams
18. Slide the pegs on the toner cartridge into the channels on the inside of the printer, and lower
the toner cartridge into the printer.
19. Reinstall the main paper tray.
20. If you removed either Tray 2 or Tray 3, reinstall it.
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Compuprint PageMaster 402N User Guide 5-23
Paper Jams
21. Close the top cover.
22. Reinstall any other trays that you removed.
Clearing an E0 Jam
If an E0 error code precedes the error message on the first line of the control panel display, paper
has jammed at the high capacity feeder. Use the following procedure to clear a paper jam in this
location:
1. Pull the high capacity feeder paper drawer out.
2. Remove any jammed paper from the paper drawer.
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5-24 Compuprint PageMaster 402N User Guide
Paper Jams
3. Push the paper drawer back into the high capacity feeder, making sure the drawer is properly
closed.
4. Check the display to make sure the printer is ready for printing.
Clearing an E7 Jam
If an E7 error code precedes the error message on the first line of the control panel display, paper
has jammed at the duplexer. Use the following procedure to clear a paper jam in this location:
1. Locate the hand grip on the rear cover and pull the rear cover open.
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Compuprint PageMaster 402N User Guide 5-25
Paper Jams
Do not touch any parts inside the duplex printing unit.
Grasp both sides of the duplex printing unit and pull it toward you to remove it. Carefully
remove any jammed paper from the duplex unit or from within the printer.
NOTE:
If you can not remove the jammed paper, refer to the procedure for removing jammed paper for an
E2-1 error message.
WARNING: The fuser unit becomes very hot right after the printer has been used. Be careful
not to touch the fuser unit.
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5-26 Compuprint PageMaster 402N User Guide
Paper Jams
2. Reinsert the duplex printing unit into the printer, and close the rear cover.
3. Check the display and make sure the printer is ready for printing.
Clearing an E8 Jam
If an E8 error code precedes the error message on the first line of the control panel display, paper
has jammed at the stacker. Use the following procedure to clear a paper jam in this location:
1. Open the rear cover of the stacker by pulling on the recessed area on the rear cover.
2. Remove any jammed paper.
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Compuprint PageMaster 402N User Guide 5-27
Print Image Quality Problems
3. Close the rear cover.
4. Check the display and make sure the printer is ready for printing.
Print Image Quality Problems
When functioning correctly, the printer should produce printed paper that is relatively flat and
undamaged, containing a fused image of correct intensity—without streaks, smears, spots, or miss-
ing areas. If the printed sheets that your printer produces do not meet these qualifications, there is a
print image quality problem.
•
Minor Print Image Quality Problems can be caused by exhausted or damaged consumables,
such as the toner cartridge. These problems area easily corrected by simply replacing the con-
sumable.
•
Major Print Image Quality Problems can be caused by a malfunctioning or broken compo-
nent. These problems may require you to call a service technician to determine and correct
the problem.
This section contains detailed procedures for correcting the following print image quality problems:
•
•
•
•
•
•
•
•
•
•
•
Image is extremely faint and/or image contains blank areas
Entire page is blank
Image is extremely dark and/or white areas are not clean
Entire page is black
Black lines on page
Ghost images on page
Black spots on page
Back of printed page is dirty
Finished print is damaged
Finished image rubs off of the paper
Other print image quality problems
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Print Image Quality Problems
Image is extremely faint and/or image contains blank areas
The following characteristics define this print image problem:
•
•
•
•
•
The print is very light.
There are no dark black areas.
Parts of images, letters, or words may be missing.
The image may easily rub off.
White areas on the page are generally clean, with no toner con-
tamination.
•
The control panel does not display an error code.
The following procedure guides you through multiple actions that
may solve this print image quality problem. Proceed one step at a time
until the problem is solved—you may not need to complete the entire procedure. If one of the steps
in this procedure corrects the problem but the identical problem returns in less than 50 prints, call
for service.
1. Attempt to increase toner in the printer developer system by running 20 copies of a page with
only a few lines of text on it.
If you have been printing pages that contain dense text or heavy graphics, you may have tem-
porarily depleted the toner in the printer developer system. Running 20 copies of minimum
text should increase image darkness.
2. Replace all of the paper in the paper trays with newly opened paper.
The paper in the trays may be damp or damaged, resulting in poor image transfer. New paper
may correct the problem.
3. Replace the toner cartridge with a new one.
The cartridge may have reached end of life or may be damaged.
4. Call your service technician.
This image quality problem may be caused by a malfunctioning or broken component that
requires service.
Entire Page is Blank
The following characteristics define this print image problem:
•
The entire page is blank—there is no image, neither a very faint
image nor a partial image.
•
The control panel does not display an error code.
The following procedure guides you through multiple actions that
may solve this print image quality problem. Proceed one step at a time
until the problem is solved—you may not need to complete the entire
procedure. If one of the steps in this procedure corrects the problem
but the identical problem returns in less than 50 prints, call for service.
1. Remove the toner cartridge from the printer, then reinstall it
making sure it is securely seated inside the printer.
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Compuprint PageMaster 402N User Guide 5-29
Print Image Quality Problems
The toner cartridge may not be seated correctly. Through use and vibration the toner car-
tridge may have disconnected from the electrical contacts inside the printer. Reinstalling the
toner cartridge should reestablish a good electrical connection.
2. Disconnect then reconnect the interface cable that runs between the printer and the host
computer.
There could be a bad connection between the printer and the computer. Reconnecting both
ends should reestablish a good electrical connection. If you have another interface cable avail-
able, substitute that cable for the one currently connecting the printer and the computer.
3. Reinstall the appropriate print driver software located in the DRIVERS folder on the Elec-
tronic Library CD-ROM.
The print driver software running on the host computer may be corrupted. Reinstalling the
software is an easy and inexpensive way to isolate or eliminate the cause of the problem.
4. Replace all of the paper in the paper trays with newly opened paper.
The paper in the trays may be damp or damaged, resulting in poor image transfer. New paper
may correct the problem.
5. Replace the toner cartridge with a new one.
The toner cartridge may be damaged.
6. Call your service technician.
This image quality problem may be caused by a malfunctioning or broken component that
requires service.
Image is extremely dark and/or white areas are not clean
The following characteristics define this print image problem:
•
•
•
The print is very dark.
Black image areas are too black, with little or no detail in them.
There is little or no separation between individual letters and
words.
•
•
White areas on the page may have a light gray cast to them.
The control panel does not display an error code.
The following procedure guides you through multiple actions that
may solve this print image quality problem. Proceed one step at a time
until the problem is solved—you may not need to complete the entire
procedure. If one of the steps in this procedure corrects the problem
but the identical problem returns in less than 50 prints, call for service.
1. If your printer and software allows you to change the image density setting, adjust the setting
to the midpoint and print 20 pages of dense text or graphics.
If your system has an image density adjustment and it is set to maximum darkness, unused
toner may build up in the printer developer system and cause dark and dirty prints.
2. If your printer and software does not have an image density adjustment, attempt to decrease
the amount of toner in the printer developer system by running 20 pages of dense text or
graphics. Do not run a solid black page.
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5-30 Compuprint PageMaster 402N User Guide
Print Image Quality Problems
If you have been running prints that contain sparse text and abundant white area, you may
have temporarily over-toned the printer developer system. Running 20 pages of dense text or
graphics should use up the extra toner in the developer system.
3. Replace the toner cartridge with a new one.
The toner cartridge imaging circuity or the cleaning system may be damaged.
4. Call your service technician.
This image quality problem may be caused by a malfunctioning or broken component that
requires service.
Entire page is black
The following characteristics define this print image problem:
•
The entire page is completely black. There is no image, only a
sheet of paper covered, except perhaps for a narrow white border,
in solid black toner.
•
The control panel does not display an error code.
The following procedure guides you through multiple actions that
may solve this print image quality problem. Proceed one step at a time
until the problem is solved—you may not need to complete the entire
procedure. If one of the steps in this procedure corrects the problem
but the identical problem returns in less than 50 prints, call for service.
1. Remove the toner cartridge from the printer, then reinstall it making sure it is securely seated
inside the printer.
The toner cartridge may be seated incorrectly. Through use and vibration, the toner cartridge
may have disconnected from the electrical contacts inside the printer. Reinstalling the toner
cartridge should reestablish a good electrical connection.
2. Disconnect then reconnect the interface cable that runs between the printer and the host
computer.
There may be a bad connection between the printer and the computer. Reconnecting both
ends should reestablish a good electrical connection. If you have another interface cable avail-
able, substitute that cable for the one currently connecting the printer and the computer.
3. Reinstall the print driver software located in the DRIVERS folder on the Electronic Library
CD-ROM.
The print driver software running on the host computer may be corrupted. Reinstalling the
software is an easy and inexpensive way to isolate or eliminate the source of the problem.
4. Replace the toner cartridge with a new one.
The toner cartridge may be damaged.
5. Call your service technician.
This image quality problem may be caused by a malfunctioning or broken component that
requires service.
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Compuprint PageMaster 402N User Guide 5-31
Print Image Quality Problems
Black lines on the page
The following characteristics define this print image problem:
•
There are black lines running either horizontally or vertically on
the page. The lines may be isolated lines or they may be in
groups or in tight patterns.
•
The control panel does not display an error code.
The following procedure guides you through multiple actions that
may solve this print image quality problem. Proceed one step at a time
until the problem is solved—you may not need to complete the entire
procedure. If one of the steps in this procedure corrects the problem
but the identical problem returns in less than 50 prints, call for service.
1. Replace the toner cartridge with a new one.
The toner cartridge may be scratched or damaged.
2. Call your service technician.
This image quality problem may be caused by a malfunctioning or broken component that
requires service.
Ghost images on the page
The following characteristics define this print image problem:
•
Faint ghost images appear randomly on the page. The image is
generally a shadowy version of the previously printed page. The
quality of the main image is usually not affected.
•
The control panel does not display an error code.
The following procedure guides you through multiple actions that
may solve this print image quality problem. Proceed one step at a time
until the problem is solved—you may not need to complete the entire
procedure. If one of the steps in this procedure corrects the problem
but the identical problem returns in less than 50 prints, call for service.
1. If you were printing multiple copies of the same image, print 20 pages of varying images.
Printing repeated impressions of the same image may leave a slight residual electrical image or
faint toner image on the surface of the toner cartridge drum. This faint image is then trans-
ferred to the sheet of paper along with the main image.
2. Replace the toner cartridge with a new one.
The toner cartridge cleaning system may be malfunctioning, failing to clean the previous
image completely off of the toner cartridge drum.
3. Call your service technician.
This image quality problem may be caused by a malfunctioning or broken component that
requires service.
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5-32 Compuprint PageMaster 402N User Guide
Print Image Quality Problems
Black Spots on the Page
The following characteristics define this print image problem:
•
There are spots of toner scattered randomly across the page. The
spots may be few and isolated, or clustered into larger spots that
have a rough texture. If the back of the page is also dirty, skip
this procedure and go to the next image quality procedure—
”Back of the page is dirty”.
•
The control panel does not display an error code.
The following procedure guides you through multiple actions that
may solve this print image quality problem. Proceed one step at a time
until the problem is solved—you may not need to complete the entire
procedure. If one of the steps in this procedure corrects the problem
but the identical problem returns in less than 50 prints, call for service.
1. Open the paper trays and check to see if there is any toner inside the trays. If there is toner
inside a tray, remove and clean the trays, then replace the paper with clean paper.
A paper jam can cause a small amount of toner to contaminate a paper tray.
2. Print 10 blank pages.
Printing blank pages can clean the printer system of small amounts of toner that may have
contaminated the paper path as a result of a recent paper jam.
3. Remove the toner cartridge and inspect it for small pieces of paper that might be stuck
between the drum and the toner cartridge frame. Carefully remove the pieces of paper. If you
cannot remove the paper, replace the toner cartridge with a new one.
When you clear a paper jam, a piece of paper may tear off and lodge between the drum and
the toner cartridge frame. This paper scrap creates a channel that allows toner from the clean-
ing system to leak out onto paper as it passes through the printer.
4. Call your service technician.
This image quality problem may be caused by a malfunctioning or broken component that
requires service.
Back of the Printed Page is Dirty
The following characteristics define this print image problem:
•
When a printed sheet exits the printer, there are marks on back
of the page.
•
•
The image side of the paper may or may not be clean.
The control panel does not display an error code.
The following procedure guides you through multiple actions that
may solve this print image quality problem. Proceed one step at a time
until the problem is solved—you may not need to complete the entire
procedure. If one of the steps in this procedure corrects the problem
but the identical problem returns in less than 50 prints, call for service.
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Compuprint PageMaster 402N User Guide 5-33
Print Image Quality Problems
1. Open the paper trays and check to see if there is any toner inside the trays. If there is toner
inside a tray, remove and clean the trays, then replace the paper with clean paper.
A paper jam can cause small amount of toner to contaminate a paper tray.
2. Print 10 blank pages.
Printing blank pages can clean the printer system of small amounts of toner that may have
contaminated the paper path as a result of a recent paper jam.
3. Turn the printer off, wait 10 minutes for the fuser to cool, then open all of the printer access
covers and inspect the interior of the printer for toner contamination. Clean off any toner
that you find.
After any paper jam, toner from the jammed sheet of paper may contaminate the paper path.
When a sheet of paper passes through the printer, toner contamination is inadvertently trans-
ferred to the back side of the paper. If the contamination proves difficult or impossible for
you to remove, go to step 4.
4. Remove the toner cartridge and inspect it for small pieces of paper that might be stuck
between the drum and the toner frame. Carefully remove the pieces of paper. If you cannot
remove the paper, replace the toner cartridge with a new one.
When you clear a paper jam, a piece of paper may tear off and lodge between the drum and
the toner cartridge frame. This paper scrap creates a channel that allows toner from the clean-
ing system to leak out onto paper as it passes through the printer.
5. Call your service technician.
This image quality problem may be caused by a malfunctioning or broken component that
requires service.
Finished Print is Damaged
The following characteristics define this print image problem:
•
•
•
The printed sheet is either wrinkled, torn, or creased.
There is no paper jam.
The control panel does not display an error code.
The following procedure guides you through multiple actions that
may solve this print image quality problem. Proceed one step at a time
until the problem is solved—you may not need to complete the entire
procedure. If one of the steps in this procedure corrects the problem
but the identical problem returns in less than 50 prints, call for service.
1. Replace all of the paper in the paper trays with newly opened
paper.
The paper in the trays may be damp, warped, or damaged. As the paper travels through the
printer, it may catch or tear on printer components. New paper may correct the problem.
2. Print a few sheets out of the main paper tray and a few prints out of the front tray. If the dam-
age appears to be isolated to paper that is fed from one source, carefully inspect the source
feeder for scraps of paper or obviously broken components. Remove any scraps of paper that
you find. If you discover a broken component, call for service.
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5-34 Compuprint PageMaster 402N User Guide
Print Image Quality Problems
Broken and dangling components or scraps of paper lodged in a paper feeder can damage a
sheet of paper as it moves out of the feeder.
3. Turn the printer off and open all of the printer access covers. Inspect the interior of the
printer for scraps of paper or obviously broken components that could be obstructing the
paper path. Remove any scraps of paper that you find. If you see a broken component, call for
service.
Broken and dangling components or scraps of paper lodged inside the printer can damage a
sheet of paper as it moves along the paper path.
4. Call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.
Finished Image Rubs Off of the Page
The following characteristics define this print image problem:
•
The toner image is not completely affixed to the fin-
ished print; the image easily rubs off of the page.
•
The control panel does not display an error code.
The following procedure guides you through multiple actions
that may solve this print image quality problem. Proceed one
step at a time until the problem is solved—you may not need
to complete the entire procedure. If one of the steps in this
procedure corrects the problem but the identical problem
returns in less than 50 prints, call for service.
1. Inspect the finished print. If the image is extremely light, go to the first image quality prob-
lem procedure in this section, “Image is extremely faint and/or image contains blank areas.”
The ability of the printer to melt and permanently bond the toner image to the page depends
a great deal on the darkness of the image. A light image causes less heat to build up during the
fusing process, which in turn makes the image on the page less permanent.
2. If the image density is normal but the image still easily rubs off, call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.
Other Print Image Quality Problems
The following characteristics define this print image problem:
•
The finished print has a problem that is not identified by any of the other procedures in this
manual.
•
The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this print image qual-
ity problem. Proceed one step at a time until the problem is solved—you may not need to complete
the entire procedure. If one of the steps in this procedure corrects the problem but the identical
problem returns in less than 50 prints, call for service.
1. Replace all of the paper in the paper trays with newly opened paper.
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Compuprint PageMaster 402N User Guide 5-35
Miscellaneous Problems
The paper in the trays may be damp or damaged, resulting in poor image quality. New paper
may correct the problem.
2. Replace the toner cartridge with a new one.
The toner cartridge may have reached end of life or is damaged.
3. Disconnect then reconnect the interface cable that runs between the printer and the host
computer.
There may be a bad connection between the printer and the computer. Reconnecting both
ends should reestablish a good electrical connection. If you have another interface cable avail-
able, substitute that cable for the one currently connecting the printer and the computer.
4. Reinstall the print driver software.
The print driver software that is running on the host computer may be damaged. Reinstalling
the software is an easy and inexpensive way to isolate or eliminate the source of the problem.
Refer to the DRIVERS folder on the electronic library CD-ROM for detailed instructions on
installing the driver.
5. Call your service technician.
This image quality problem may be caused by a malfunctioning or broken component that
requires service.
Miscellaneous Problems
Some printer problems may not generate error codes or produce observable print image defects.
These miscellaneous problems may effect only the printer or they may effect things outside of the
printer, such as the room lights or a nearby radio receiver.
This section contains detailed procedures for correcting the following problems:
•
•
•
•
•
Printer is Inoperative
Printer Operates Erratically
Printer Makes Unusual Noises
Room Lights Dim or Flicker When Printer Starts
Printer Interferes with Nearby Radio or Television Reception
Printer is Inoperative
The following characteristics define this type of problem:
•
•
•
•
The printer appears to have no power.
The control panel does not light up or display characters.
The printer motors do not run and the printer does not warm up.
The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this print image qual-
ity problem. Proceed one step at a time until the problem is solved—you may not need to complete
the entire procedure. If one of the steps in this procedure corrects the problem but the identical
problem returns in less than 50 prints, call for service.
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5-36 Compuprint PageMaster 402N User Guide
Miscellaneous Problems
1. Make sure that you push the [ I ]on the main power switch to turn on the printer.
2. Check to make sure the AC power cord is firmly plugged into the AC wall outlet and that the
other end of the AC power cord is firmly plugged into the printer.
Sometimes the AC power cord is only partially plugged in and is not making good electrical
contact. If the AC power cord keeps working loose you might consider moving the printer to
a safer location. If the AC wall outlet is broken, allowing the power cord to easily fall out,
replace the outlet.
3. Test for voltage present by plugging an AC electrical device, such as a lamp, into the AC wall
outlet. If the lamp does not light, inspect the building circuit breakers or check for a broken
AC wall outlet.
A circuit breaker trips because there was an overload on the line. A tripped breaker may indi-
cate that you have too many AC devices working off the same line or that you have faulty
building wiring. If the breaker is not tripped, but the lamp doesn’t light when plugged into
the outlet, replace the outlet or have an electrician check the line.
4. Turn the printer off and wait 20 minutes, then turn the printer on.
Thermal sensors may have shut down the printer. Waiting 20 minutes for the printer to reset
may return the printer to normal operation. A thermal shutdown may indicate there is a more
serious problem with the printer. If the problem reoccurs, call for service.
5. Call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.
Printer Operates Erratically
The following characteristics define this type of problem:
•
•
•
•
•
The printer does not function correctly.
The printer may go into frequent warm-up.
The control panel may display garbled characters.
The printer may lose power or stop printing for no apparent reason.
The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this print image qual-
ity problem. Proceed one step at a time until the problem is solved—you may not need to complete
the entire procedure. If one of the steps in this procedure corrects the problem but the identical
problem returns in less than 50 prints, call for service.
1. Check to make sure the AC power cord is firmly connected to the AC wall outlet and that the
other end of the AC power cord is firmly connected to the printer.
A loose or partially connected AC power cord may cause erratic operation. If the AC power
cord is repeatedly loose or disconnected, you may consider moving the printer to a safer loca-
tion. If the AC wall outlet is broken, allowing the power cord to easily fall out, replace the
outlet.
2. Check to make sure the computer interface cable is firmly connected to the printer and that
the other end of the cable is firmly connected to the computer.
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Compuprint PageMaster 402N User Guide 5-37
Miscellaneous Problems
There may be a bad connection between the printer and the computer. Reconnecting both
ends should reestablish a more reliable electrical connection. If you have another interface
cable available, substitute the new cable for the one currently connecting the printer and
computer.
3. Open and then firmly close all printer doors and covers.
Interlock switches monitor the position of printer doors and covers for safety reasons. When a
door is closed, the interlock switch is activated and the printer can operate. When a door is
open, the interlock switch is not activated and the printer cannot operate. If a door is not
firmly closed, the interlock switch can bounce between being activated and being not acti-
vated—confusing the system and causing erratic printer operation.
4. Reinstall the print driver software.
The print driver software that is running on the host computer may be damaged. Reinstalling
the software is an easy and inexpensive way to isolate or eliminate the problem. Refer to the
DRIVERS folder on the Electronic Library CD-ROM for detailed instructions on installing
the driver.
5. Unplug the AC power cord from the AC wall outlet. Plug a 100 watt lamp into the AC wall
outlet and watch the lamp for 30 minutes. If the lamp flickers noticeably or dims then bright-
ens, you should replace the outlet or have an electrician check the line.
Voltage surges or drops at the AC wall outlet can cause sensitive printer components to func-
tion erratically. In some instances wide voltage swings can seriously damage the printer.
6. Call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.
Printer Makes Unusual Noises
The following characteristics define this type of problem:
•
The printer makes unusual noises or makes more noises than usual either while idle or while
printing.
•
•
The printer generates printed sheets without a problem.
The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this print image qual-
ity problem. Proceed one step at a time until the problem is solved—you may not need to complete
the entire procedure. If one of the steps in this procedure corrects the problem but the identical
problem returns in less than 50 prints, call for service.
1. Turn the printer off and open all of the printer access covers. Inspect the interior of the
printer for pieces of paper or obviously broken components that could be causing the noise.
Remove any paper that you find. If you see a broken component, call for service.
Broken and dangling components or scraps of paper lodged inside the printer may be brush-
ing against moving parts and causing the noise.
2. Inspect the fan outlets for broken grills or objects stuck in the fans. Remove any objects from
the fan grill. If you see a broken grill or cover, call for service.
An object or part of a broken fan grill may be bushing against the fan and causing the noise.
A broken fan grill is a potential safety hazard and should be replaced.
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5-38 Compuprint PageMaster 402N User Guide
Miscellaneous Problems
3. Call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.
Room Lights Dim or Flicker When Printer Starts
The following characteristics define this type of problem:
•
Nearby lights dim slightly or flicker when you first turn on the printer or when the printer
begins printing.
•
•
•
The lights remain normal when the printer is not on.
The printer generates printed sheets without a problem.
The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this print image qual-
ity problem. Proceed one step at a time until the problem is solved—you may not need to complete
the entire procedure. If one of the steps in this procedure corrects the problem but the identical
problem returns in less than 50 prints, call for service.
1. Unplug all devices that are plugged into the same AC wall outlet as the printer.
During warm-up and at the start of each print run, the printer normally draws a large
amount of current. If other devices are running off of the same AC circuit, the accumulative
current draw may result in nearby lights momentarily dimming.
2. Have an electrician check your building wiring.
There may be a problem with the AC outlet or the AC wiring in the building that needs the
attention of a licensed electrician.
3. Call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.
Printer Interferes with Nearby Radio or Television Reception
The following characteristics define this type of problem:
•
When the printer begins printing, it causes audio noise in nearby radios or interferes with the
picture in nearby televisions.
•
•
The printer generates printed sheets without a problem.
The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this print image qual-
ity problem. Proceed one step at a time until the problem is solved—you may not need to complete
the entire procedure. If one of the steps in this procedure corrects the problem but the identical
problem returns in less than 50 prints, call for service.
1. If the radio/television is plugged into the same AC wall outlet as the printer, plug either the
printer or the radio/television into another AC outlet.
Electrical noise may be transmitted through the AC line. You can reduce the noise to the
radio/television by using a dedicated AC wall outlet for the printer.
2. Move the radio/television away from the printer.
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Compuprint PageMaster 402N User Guide 5-39
Warning Messages and Error Messages
Your printer complies with the FCC rules regarding radio/television interference caused by
digital devices. This printer generates, uses, and may radiate low levels of radio frequency
energy that could interfere with radio and television reception in some installations. Increas-
ing the distance between the printer and the radio/television is a very effective method for
reducing minor interference.
3. Identify the building circuit breaker that controls the AC outlet to your printer. Identify all of
the AC outlets that are controlled by that circuit breaker. Unplug all devices from the AC out-
lets that are controlled by that circuit breaker, except for the printer.
Electrical noise may be transmitted through the AC line. In difficult interference cases you
may have to dedicate an entire AC line to the printer.
4. Call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.
Warning Messages and Error Messages
The control panel display shows a warning message or error message when there is a problem with
the printer. Some messages indicate routine status conditions such as an empty paper tray, while
others indicate that a sheet of paper has jammed in a specific area of the printer. Some messages
indicate more serious printer problems that may require the help of a service technician.
Warning messages use only the second line of the display and indicate conditions that do not pre-
vent the printer from operating. For example, if Tray 1 is out of paper but the printer is currently
drawing paper from Tray 2, a warning message will appear on the second line of the display indicat-
ing that Tray 1 is out of paper—but the printer will continue to operate, drawing paper from Tray
2.
Error messages use both lines of the display and indicate conditions that prevent the printer from
operating. The first line of an error message contains the error code and type of error, while the sec-
ond line of the display contains information about the action required to recover from the error.
When the control panel displays a warning or error message, refer to the following tables and com-
plete the actions recommended for the specific message that is shown.
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5-40 Compuprint PageMaster 402N User Guide
Warning Messages and Error Messages
Warning Messages
The following table lists warning messages, possible causes, and the actions required to correct each
cause.
Warning Message
Line 2 of display
Possible Cause
Action
Tray 1 Missing
Tray 2 Missing
Tray 3 Missing
Paper Low Tray 1
Tray 1 is not installed.
Install the tray.
Install the tray.
Install the tray.
Tray 2 is not installed.
Tray 3 is not installed.
The paper supply in tray 1 is low.
Add paper to the tray.
Paper Low Tray 2
Paper Low Tray 3
The paper supply in Tray 2 is low.
The paper supply in Tray 3 is low.
Add paper to the tray.
Add paper to the tray.
Paper Out Tray 1
Paper Out Tray 2
Paper Out Tray 3
Output Tray Full
Stacker Full
There is no paper in Tray 1.
There is no paper in Tray 2.
There is no paper in tray 3.
The output tray is full.
The stacker is full.
Add paper to the tray.
Add paper to the tray.
Add paper to the tray.
Remove paper from the tray.
Remove paper from the tray.
HCF Lifting
The HCF is lifting.
Wait until the HCF has finished
lifting completely.
Maintenance Req
Maintenance is required.
Call service.
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Compuprint PageMaster 402N User Guide 5-41
Warning Messages and Error Messages
Error Messages
The table below lists error messages, the possible causes of each error, and the actions required to
recover from each error.
Error Message
Line 1
Error Message
Line 2
Possible Cause
Action
E0 JAM HCF
Remove Paper
There is a paper jam
inside the printer.
Remove the jammed paper from
the indicated location.
for information about removing
paper jams.
E1 JAM TRAY/REGI
E2-1 JAM MISFEED
E2-2 MISFEED DUP
E3 JAM REGI/FUSR
E4 EXIT JAM
E7 JAM DUPLEX
E8 JAM STACKER
E5 TRAY OUT
Reposition Front
Top/Rear
The front tray is out.
Reposition or close the front tray.
Close the top or rear cover.
E5 COVER OPEN
The top cover or rear
cover is open.
E5 COVER OPEN
Stacker
The stacker cover is
open.
Close the stacker cover.
E5 COVER OPEN
J3 TONER CART.
Close HCF Cover The HCF cover is open.
Close the HCF cover.
Install/Reset
The toner cartridge is not
installed, or an incorrect
cartridge is installed.
Install the correct toner cartridge
according to the specifications.
LOAD PAPER TRAY1
LOAD PAPER TRAY2
LOAD PAPER TRAY3
Paper Size/Paper
Type
Tray 1 is empty.
Load paper into the tray.
Load paper into the tray.
Load paper into the tray.
Load paper into the tray.
Paper Size/Paper
Type
Tray 2 is empty.
Paper Size/Paper
Type
Tray 3 is empty.
LOAD PAPER FRONT Paper Size/Paper
The front tray is empty.
Type
OUTPUT TRAY FULL Remove Paper
The output tray is full.
The stacker is full.
Remove paper from the tray.
Remove paper from the tray.
STACKER FULL
Remove Paper
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5-42 Compuprint PageMaster 402N User Guide
Warning Messages and Error Messages
Error Message
Line 1
Error Message
Line 2
Possible Cause
Action
U2 ROS FAILURE
U4 FUSER FAILURE
HCF UNIT FAILURE
STACKER FAIL
Call Service
Call Service
Call Service
Call Service
Call Service
Call Service
The ROS has failed.
The fuser has failed.
The HCF has failed.
The stacker has failed.
The duplexer has failed.
Turn the printer off, then turn it on.
If the problem reoccurs, contact an
authorized service provider.
DUPLEX FAILURE
MAIN MOTOR FAIL
The main motor has
failed.
ENGINE NV FAIL
FAN FAILURE
Call Service
Call Service
The engine has failed.
The fan has failed.
MAINTENANCE REQ Press Start
The printer needs
maintenance.
Press the START button.
ꢀ
ꢀ
ꢀ
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Using the Duplexer
In this Chapter. . .
•
•
•
•
•
•
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6-2 Compuprint PageMaster 402N User Guide
About the Duplexer
About this Chapter
This chapter provides all of the information necessary to install, use, and maintain the duplexer.
About the Duplexer
The duplexer is a customer-installed optional device that enables automatic printing on both sides
of a sheet of paper. The duplexer is designed to be mounted inside the printer, just below the exit
transport in the paper path. The duplexer drives a single-sided print partially out of the exit trans-
port, then reverses the direction and pulls the printed page back into the printer to print the second
side. The printer can image two pages at a time, therefore the duplex unit will process two pages
(sides 1 and 3) then refeed these pages for sides 2 and 4.
Major Components of the Duplexer
The following figure shows the major components of the duplexer.
Transport Rolls
Exit Drive Motor
Duplex Paper Sen-
sor
Duplex Drive
Motor
Mounting Pegs
Installing the Duplexer
Before you begin the installation procedure, remove the duplexer from its packaging and remove
any shipping tape or cardboard inserts. Verify that you have received the following items:.
=
1, 2, 5,
14, 18
28
8
-
-
23,
10,
=
1, 3
15, 17,
24 28
-
5, 10,
=
1
16
-
-
7, 10,
28
13
-
=
1, 2, 5, 10
-
12,
-
18 - 23, 28
A4
/
LTR
A3 /TABLOID
1
2
3
4
8
5
6
7
25 kg.
55 lbs.
9
10
11
12
Duplexer Installation Sheet
Duplexer
Figure 6-13: Contents of Duplexer Shipping Box.
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Compuprint PageMaster 402N User Guide 6-3
Installing the Duplexer
Use the following procedure to install the duplexer:
1
2
3
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6-4 Compuprint PageMaster 402N User Guide
Installing the Duplexer
4
5
6
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Compuprint PageMaster 402N User Guide 6-5
Testing the Duplexer
7
8
Testing the Duplexer
After installing the duplexer, use the following procedure to make sure it transports paper correctly:
1. Turn the printer on by pressing the [ I ] on the power switch on the right side of the printer.
2. Once the printer has warmed up and displays the “Ready” message on the control panel dis-
play, use any software application to print a few duplexed sheets.
3. If the duplexer does not transport paper or if the control panel shows an error message, refer
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6-6 Compuprint PageMaster 402N User Guide
Solving Duplexer Problems
Solving Duplexer Problems
When there is a problem with the duplexer, the printer control panel displays an error code and
error message. Most duplexer error codes indicate routine status conditions such as a paper tray
running out of paper or a paper jam in a specific area of the duplexer. Some error codes indicate
much more serious problems that may require the help of a service technician.
•
•
•
and complete the recommended procedure.
If the printer control panel displays an error message or an error code, refer to “Interpreting
Duplexer Error Codes” below.
If you have a duplexer problem but the printer control panel does not display an error mes-
follow the directions for correcting that problem.
Interpreting Duplexer Error Codes
The printer control panel displays error messages when there is a problem with the printer or any of
the optional paper-handling components. The following table lists all of the error messages associ-
ated with the duplexer, the possible cause of the error, and the action to take to correct the problem.
If the control panel shows an error message that concerns another part of the printer, refer to Chap-
ter 5: Troubleshooting for a complete list of all warning and error messages.
Error Message
Line 1
Error Message
Line 2
Possible Cause
Action
E2-2 MISFEED DUP Remove Paper
There is a misfeed jam
near the duplexer.
Remove the jammed paper. See
E7 JAM DUPLEX
Remove paper
Call Service
There is a paper jam in the
duplexer.
Remove the jammed paper from
the duplexer. See “Clearing
DUPLEX FAILURE
The duplexer has failed.
Turn the printer off, then turn it
on. If the problem reoccurs,
contact an authorized service
provider.
Installation Problems
Simple oversights during installation may cause problems when you first use the duplexer. If the
duplexer is inoperative after you have installed it, use the following procedure to check several pos-
sible causes.
1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer.
2. Make sure that the duplexer connector is firmly connected to the printer jack.
3. If the connector is firmly plugged into the printer, but the duplexer is still inoperative, return
4. If the duplexer is still inoperative after reinstallation, remove it from the printer so you can
run tests on the printer without the duplexer affecting the tests.
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Compuprint PageMaster 402N User Guide 6-7
Solving Duplexer Problems
5. Print a few sheets of text or images to make sure the printer is still operational.
If the printer is operational when the duplexer is removed, contact either your sales represen-
tative or a service provider and report your problem.
If the printer is not operational after you have removed the duplexer, refer to Chapter 5:
Clearing Duplex Paper Jams
Use the following procedure to clear a duplex paper jam:
1. Open the rear cover of the printer.
2. Remove any jammed paper from the duplex area.
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6-8 Compuprint PageMaster 402N User Guide
Solving Duplexer Problems
3. Close the rear cover of the printer.
Correcting Miscellaneous Duplexer Problems
Some duplexer problems may not cause an error message and may not interfere with the operation
of the printer. If you are experiencing one of the problems listed below and there is no error message
shown on the control panel display, refer to the procedures in the following sections to check the
possible causes of the specific problem.
•
•
•
Inoperative duplexer
Erratic operation
Unusual noise
Inoperative Duplexer
The following characteristics define this duplexer problem:
•
•
The duplexer appears to be inoperative.
When attempting to print duplexed sheets, the duplexer does not respond and does not feed
paper.
•
The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this duplexer prob-
lem. Proceed one step at a time until the problem is solved—you may not need to complete the
entire procedure. If one of the steps in this procedure corrects the problem but the identical prob-
lem returns in less than 50 prints, call for service.
1. Open and then firmly close all of the printer doors and covers.
Interlock switches monitor the position of printer doors and covers. When a door is closed,
the interlock switch is activated and the duplexer can operate. When a door is open, the inter-
lock switch is not activated and the duplexer cannot operate. If a door is not firmly closed, the
interlock switch may not be fully activated—resulting in an inoperative duplexer.
2. Test the printer by printing single-sided sheets from the main tray.
If you cannot print a sheet of paper from the main tray and the printer does not display an
main tray, proceed to the next step.
3. Open the rear cover of the printer. Disconnect and reconnect the duplexer.
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Compuprint PageMaster 402N User Guide 6-9
Solving Duplexer Problems
If the connection between the duplexer and the printer is not intact, the duplexer will not
receive power or logic commands, resulting in an inoperative duplexer.
4. Examine the printer driver settings to make sure the duplexer is available as an installed
option.
5. If the duplexer is correctly set as an installed option, reload the printer driver software.
The printer driver software running on the host computer may be damaged. Reinstalling the
software is an easy and inexpensive way to isolate or eliminate the problem. Refer to the
DRIVERS folder on the Electronic Library CD-ROM for detailed instructions on installing
the driver.
6. Call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.
Duplexer Operates Erratically
The following characteristics define this duplexer problem:
•
•
The duplexer does not function correctly.
The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this duplexer prob-
lem. Proceed one step at a time until the problem is solved—you may not need to complete the
entire procedure. If one of the steps in this procedure corrects the problem but the identical prob-
lem returns in less than 50 prints, call for service.
1. Open the rear cover of the printer. Disconnect and reconnect the duplexer.
If the connection between the duplexer and the printer is not intact, the duplexer will not
receive power or logic commands, resulting in an inoperative duplexer.
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6-10 Compuprint PageMaster 402N User Guide
Solving Duplexer Problems
.
2. Test the printer by allowing it to run for a few days without the duplexer installed.
If the printer operates erratically when the duplexer is not installed, refer to “Printer Operates
If the printer does not operate erratically when the duplexer is not installed, reinstall the
duplexer and proceed to the next step.
3. Open and then firmly close all of the doors and covers.
Interlock switches monitor the position of printer doors and covers. When a door is closed,
the interlock switch is activated and the duplexer can operate. When a door is open, the inter-
lock switch is not activated and the duplexer cannot operate. If a door is not firmly closed, the
interlock switch can bounce between being activated and being not activated - confusing the
system and causing erratic operation.
4. Reinstall the printer driver software.
The printer driver software running on the host computer may be damaged. Reinstalling the
software is an easy and inexpensive way to isolate or eliminate the problem. Refer to the
DRIVERS folder on the Electronic Library CD-ROM for detailed instructions on installing
the drivers.
5. Call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.
Duplex Makes Unusual Noises
The following characteristics define this duplexer problem:
•
The duplexer makes unusual noises or makes more noise than usual either while idle or while
printing.
•
•
The duplexer feeds paper without a problem.
The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this duplexer prob-
lem. Proceed one step at a time until the problem is solved—you may not need to complete the
entire procedure. If one of the steps in this procedure corrects the problem but the identical prob-
lem returns in less than 50 prints, call for service.
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Compuprint PageMaster 402N User Guide 6-11
Solving Duplexer Problems
1. Open the rear cover of the printer and inspect the inside of the duplexer for jammed paper or
obviously broken components.
Broken components or scraps of paper lodged inside the duplexer may be brushing against
moving parts and causing the noise.
2. Call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.
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6-12 Compuprint PageMaster 402N User Guide
Removing the Duplexer
Removing the Duplexer
Use the following procedure to remove the duplexer:
1. Turn off the printer and disconnect the AC power cord from the AC wall outlet..
2. Locate the hand grip on the back of the printer and pull to open the rear cover..
3. Carefully pull the top of the duplexer out toward you to disengage the upper mounting clips.
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Compuprint PageMaster 402N User Guide 6-13
Removing the Duplexer
4. Slip the lower mounting pins out of the brackets inside the rear of the printer and lift the
duplex unit out of the printer.
5. Close the rear cover.
6. Insert the plug of the AC power cord into the AC wall outlet, and turn the printer on by
pressing [ I ] on the power switch on the right side of the printer.
2
1
ꢀ
ꢀ
ꢀ
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6-14 Compuprint PageMaster 402N User Guide
Removing the Duplexer
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Using the 500 Sheet Feeder
In this Chapter. . .
•
•
•
•
•
•
•
•
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7-2 Compuprint PageMaster 402N User Guide
About the 500 Sheet Feeder
About this Chapter
This chapter provides all of the information necessary to install, use, and maintain the 500 sheet
paper feeder option, including procedures for cleaning the feeder and removing paper jams.
About the 500 Sheet Feeder
The 500 sheet feeder is an optional single tray paper feeder that attaches under the printer, which
accommodates either an A4/letter paper tray for standard formats or an A3/ledger paper tray for
oversize formats. The tray holds a maximum of 500 sheets of standard weight paper. The printer
supplies all of the operating power that is needed by the feeder, and motors and circuit boards inter-
nal to the feeder provide the feeder with drive and operational logic.
At the start of a print run the feeder motor switches on and begins to feed a sheet of paper out of a
selected tray. Rubber rollers drive the sheet out of the tray, through the feeder, and into the printer.
Sensors monitor the progress of the paper as it travels through the feeder.
The 500 sheet feeder can be installed in the following configurations:
•
•
•
Printer and one 500 sheet feeder
Printer and two 500 sheet feeders
Printer and one 500 sheet feeder and high capacity feeder
Major Components of the 500 Sheet Feeder
The following illustration shows the major components of the 500 sheet feeder:
Mounting Pins
Electrical
Connector
Paper Tray
(A3/ledger)
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Compuprint PageMaster 402N User Guide 7-3
Installing the 500 Sheet Paper Feeders
Installing the 500 Sheet Paper Feeders
Before installing the paper feeder(s), verify that you have received the following items in the paper
feeder shipping box:
A4/letter
paper tray
OR
A3/Ledger
paper tray
500 Sheet Paper Feeder
=
1, 2, 5,
14, 18
28
8
-
-
23,
10,
=
1,
15, 17,
24 28
3
-
5, 10,
=
1
16
-
-
7, 10,
28
=
1, 2, 5, 10
-
12,
13
-
18 - 23, 28
-
A4
/
LTR
A3 /TABLOID
1
2
3
4
8
5
6
7
2 Thumbscrews
25 kg.
55 lbs.
9
10
11
12
Installation Sheet
Installing One Paper Feeder
Use the following procedure to install one paper feeder:
WARNING: Before installing any options, turn the printer off by pressing [ O ] on the power
switch on the right side of the unit and disconnect the power cord from the AC outlet. These
precautions are necessary to avoid the risk of electric shock.
1. Remove the 500 sheet paper feeder from its packaging and remove any cardboard inserts and
packing tape. Locate and set aside the small plastic bag containing two thumbscrews.
2. Place the paper feeder on a sturdy, level surface.
NOTE:
Do not move the printer once the paper feeder is installed.
3. Remove the paper tray from the paper feeder.
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7-4 Compuprint PageMaster 402N User Guide
Installing the 500 Sheet Paper Feeders
4. Turn the printer off by pressing [ O ] on the power switch on the right side of the unit, and
disconnect the power cord from the AC outlet.
NOTE:
Installing the paper feeder while the printer is on may damage the printer or paper feeder.
5. Close the front paper tray, remove any printed sheets from the paper output tray, and close
the top cover.
6. Remove the main paper tray from the printer.
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Compuprint PageMaster 402N User Guide 7-5
Installing the 500 Sheet Paper Feeders
7. Align the three holes on the bottom of the printer with the three pegs on the paper feeder,
and lower the printer onto the paper feeder.
NOTE:
Be sure to lower the printer gently. Components inside the printer may be damaged by lowering the
printer quickly.
8. Insert the two thumbscrews supplied with the paper feeder into the holes on the base of the
printer, and turn them until tight.
9. Load paper into the paper tray.
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7-6 Compuprint PageMaster 402N User Guide
Installing the 500 Sheet Paper Feeders
10. Insert the paper tray all the way into the paper feeder, making sure the tray is properly seated.
11. Insert the plug of the power cord into the AC outlet, and turn the printer on by pressing
[ I ] on the power switch on the right side of the printer.
NOTE:
If an error message appears on the control panel display, see Chapter 5: Troubleshooting.
Installing Two Paper Feeders
Use the following procedure to install two paper feeders:
1. Remove the paper feeders from their packaging and remove any packing tape or cardboard
inserts. Set aside the small plastic bags, each containing two thumbscrews.
2. Place one paper feeder on a sturdy, level surface.
3. Remove the paper trays from both paper feeders.
NOTE:
Do not move the printer when the paper feeder is installed.
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Compuprint PageMaster 402N User Guide 7-7
Installing the 500 Sheet Paper Feeders
4. Align the three holes on the bottom of the upper feeder with the three stubs on the lower
feeder, and place the upper paper feeder on top of the lower paper feeder.
5. Insert the two thumbscrews supplied with the paper feeder into the two holes on the base of
the upper paper feeder and turn them until tight.
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7-8 Compuprint PageMaster 402N User Guide
Installing the 500 Sheet Paper Feeders
6. Turn the printer off by pressing [ O ] on the power switch on the right side of the unit, and
disconnect the power cord from the AC outlet.
NOTE:
Installing the paper feeder while the printer is on may damage the printer or the paper feeder.
7. Close the front paper tray, remove any printed sheets from the output paper tray, and close
the top cover.
8. Remove the main paper tray from the printer.
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Compuprint PageMaster 402N User Guide 7-9
Installing the 500 Sheet Paper Feeders
9. Lift the printer and lower it onto the two stacked paper feeders, aligning the three stubs on
the upper paper feeder with the holes on the bottom of the printer.
NOTE:
Be sure to lower the printer gently. Components inside the printer may be damaged by lowering it
quickly.
10. Insert the two thumbscrews supplied with the paper feeder into the holes on the base of the
printer.
11. Load paper into the paper trays for both paper feeders.
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7-10 Compuprint PageMaster 402N User Guide
Testing the 500 Sheet Feeder
12. Insert the paper trays all the way into the paper feeders, making sure each tray is properly
seated.
13. Insert the plug of the power cord into the AC outlet, and turn the printer on by pressing
[ I ] on the power switch on the right side of the printer.
NOTE:
If an error message appears on the control panel display, see the Chapter titled “Error Messages” in
the User Manual.
Testing the 500 Sheet Feeder
After installing the 500 sheet paper feeder, use the following test procedure to verify that the feeder
is operating correctly.
1. Turn the printer on by pressing the [ I ] on the power switch on the right side of the printer.
2. Once the printer has warmed up and displays the “Ready” message on the control panel dis-
play, use any software application to print a few sheets from each of the feeder trays.
3. If the feeder does not feed paper or if the control panel displays an error message, refer
Selecting Print Media
Your printer can print on a variety of media, including plain paper, labels, transparencies, and enve-
lopes. Always use print media that meet the guidelines for use with this printer. Print media that is
not recommended for use with this printer may cause frequent paper jams or poor print quality.
Paper and Print Media To Avoid
Do not use paper or print media that has any of the following characteristics:
•
•
•
•
•
•
Does not meet the paper and media size and weight specifications for this printer
Is not labeled for use with xerographic printers or xerographic copiers
Cannot withstand temperatures of up to 310°F/155°C
Is in a sealed package that is obviously damaged or wet
Is excessively wrinkled, curled, torn, or warped
Is folded or creased
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Compuprint PageMaster 402N User Guide 7-11
Selecting Print Media
•
•
•
•
•
•
•
•
Has either an extremely slick surface or an extremely textured surface
Has an exposed adhesive surface
Has paper pieces glued or taped to the media
Has staples or paper clips attached
Is categorized as thermal paper, coated paper, or carbon paper
Is an envelope that is embossed, is made of extremely thick paper, or is padded
Is an envelope that has metal clasps
Is a sheet of labels that has the backing sheet exposed between individual labels
Correct Paper Storage
It is important to store paper correctly prior to placing it in the printer, since improper storage can
cause frequent paper jams and poor print quality. Use the following guidelines when storing paper
for use in the printer:
•
•
•
Store reams of paper on a flat surface, and always store them stacked horizontally.
Store reams of paper in an area away from both direct sunlight and high humidity
Open sealed reams only when you are ready to load the paper into the paper tray, and always
close and seal partial reams of paper.
•
Do not stack partial reams of paper
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7-12 Compuprint PageMaster 402N User Guide
Selecting Print Media
Print Media Weight, Type, and Size
The following table defines print media that you can use in each of the two available 500 sheet
feeder paper trays, and also indicates the feed orientation—long edge feed (LEF) or short edge feed
(SEF). If you have concerns about a specific brand or type of media, try samples of the media to
determine if the resulting printer performance and print quality meet your expectations.
Paper Source
Weight
Paper Type and Feed
Direction
Paper Sizes
Accommodated
Letter/A4 Paper Tray
(main tray and optional
500 sheet A4/Letter
paper feeder)
16 to 24 lbs.
64 to 200g/m
A4 LEF
297 x 210mm
11.7 x 8.27 inches
2
Letter LEF
Executive LEF
279.4 x 215.9mm
8.5 x 11 inches
266.7 x 184.5mm
10.5 x 7.26 inches
Monarch LEF
(envelope)
190.5 x 98.4mm
7.5 x 3.87 inches
Statement LEF
215.9 x 139.7mm
8.5 x 5.5 inches
Com 10 LEF
(envelope)
241.3 x 104.8mm
9.5 x 4.13 inches
B5 LEF
A5 LEF
A6 LEF
257 x 182mm
10.1 x 7.2 inches
210 x 149mm
8.27 x 5.9 inches
100 x 148mm
3.94 x 5.83 inches
C5 LEF
(envelope)
229 x 162mm
9 x 6.4 inches
DL LEF
220 x 110mm
(envelope)
8.67 x 4.3 inches
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Compuprint PageMaster 402N User Guide 7-13
Loading Print Media
Paper Source
Weight
Paper Type and Feed
Paper Sizes
Direction
Accommodated
A3 Paper Tray
(optional 500 sheet A3/
Ledger paper feeder)
16 to 24 lbs.
60 to 135 g/m
A4 LEF/SEF
297 x 210mm
11.7 x 8.27 inches
2
Letter LEF/SEF
Legal 13” SEF
Legal 14” SEF
A3 SEF
279.4 x 215.9mm
11 x 8.5 inches
330.2 x 215.9mm
13 x 8.5 inches
355.6 x 215.9mm
14 x 8.5 inches
420 x 297mm
16.5 x 11.7 inches
B4 SEF
364 x 257mm
14.3 x 10.1 inches
Statement LEF
Executive LEF
Ledger SEF
B5 LEF
215.9 x 139.7mm
8.5 x 5.5 inches
266.7 x 184.5mm
10.5 x 7.26 inches
431.8 x 279.4mm
11 x 17 inches
257 x 182mm
10.1 x 7.2 inches
A5 LEF
210 x 149mm
8.27 x 5.9 inches
Loading Print Media
Loading the A4/Letter or A3/Ledger Paper Tray
The 500-sheet A4/letter paper tray and A3/Ledger each have two length guides that are located on
the sides of the tray, and one width guide that is located near the center of the tray. These guides
allow you to adjust the size of the area that holds paper.
NOTE:
The procedure for loading paper shown below illustrates the process using the A4/letter paper tray;
however, the procedure is the same for the A3/ledger paper tray.
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7-14 Compuprint PageMaster 402N User Guide
Loading Print Media
Use the following procedure to load paper into the 500 sheet A4/letter or A3/ledger paper tray:
1
14
2
3
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Compuprint PageMaster 402N User Guide 7-15
Loading Print Media
4
5
CAUTION: Do not overload the tray, and make sure the paper stack is beneath the retaining
clips on both sides of the tray. Fan paper before placing it in the tray, and place paper in the tray
with the print side up.
NOTE:
To avoid paper jams and other paper transportation problems, make sure the length and width guides
are adjusted to match the paper size and are locked firmly into place.
6
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7-16 Compuprint PageMaster 402N User Guide
Solving 500 Sheet Feeder Problems
7
8
Solving 500 Sheet Feeder Problems
When there is a problem with the 500 sheet feeder, the printer control panel displays an error code
and error message. Most paper feeder error codes indicate routine status conditions such as a paper
tray running out of paper or a paper jam in a specific area of the paper feeder. Some error codes
indicate much more serious problems that may require the help of a service technician.
•
•
•
If the printer control panel displays an error message or an error code, refer to “Interpreting
If you have a paper feeder problem but the printer control panel does not display an error
message or error code, refer to “Correcting Miscellaneous Paper Feeder Problems” on page
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Compuprint PageMaster 402N User Guide 7-17
Solving 500 Sheet Feeder Problems
Interpreting Paper Feeder Error Messages
The printer control panel displays error messages when there is a problem with the printer or any of
the optional paper-handling components. The following table lists all of the error messages associ-
ated with the 500 sheet paper feeder, the possible cause of the error, and the action to take to correct
the problem. If the control panel shows an error message that concerns another part of the printer,
refer to Chapter 5: Troubleshooting for a complete list of all warning and error messages.
Error or Warning Message
Line 1
Error or Warning
Message Line 2
Possible Cause
Action
(Warning message, printer
continues operating and line
1 shows printer status.)
Tray 2 Missing
(applies to first paper
feeder if installed)
Tray 2 is not installed.
Install the tray.
Tray 3 Missing
Tray 3 is not installed.
Install the tray.
(applies to second paper
feeder if installed)
Paper Low Tray 2
(applies to first paper
feeder if installed)
Paper supply in tray 2 is
low.
Add paper to the tray.
Add paper to the tray.
Add paper to the tray.
Add paper to the tray.
Paper Low Tray 3
(applies to second paper low.
feeder if installed)
Paper supply in tray 3 is
Paper Out Tray 2
(applies to first paper
feeder if installed)
There is no paper in tray
2.
Paper Out Tray 3
There is no paper in tray
(applies to second paper 3.
feeder if installed)
E1 JAM TRAY/REGI
E2-1 JAM MISFEED
Remove paper
Remove paper
There is a jam between
the source tray and the
registration sensor.
There is a misfeed jam
near the source paper
tray.
Remove the jammed paper
from the source tray.
LOAD PAPER TRAY2
(applies to first paper feeder
if installed)
Paper Size/
Paper Type
Tray 2 is empty.
Load paper into the tray.
Load paper into the tray.
LOAD PAPER TRAY3
(applies to second paper
feeder if installed)
Paper Size/
Paper Type
Tray 3 is empty.
Installation Problems
Simple oversights during installation may cause problems when you first use the paper feeder. If the
paper feeder is inoperative after you have installed it, use the following procedure to check several
possible causes.
1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer.
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7-18 Compuprint PageMaster 402N User Guide
Solving 500 Sheet Feeder Problems
2. Make sure that the feeder interface cables are firmly connected to the printer jacks.
If the cables are firmly connected to the printer but the paper feeder is still inoperative, return
to the installation procedure and carefully repeat all of the installation steps.
3. If the feeder is still inoperative after reinstallation, remove it from the printer so you can run
tests on the printer alone.
4. Print a few sheets of paper through the main paper tray or the front tray to make sure the
printer is still operational.
• If the printer is operational when the feeder is not attached, contact either your sales rep-
resentative or a service technician and report your problem.
• If the printer is not operational when the feeder is not attached, refer to Chapter 5: Trou-
bleshooting. After correcting the printer problem, return to Chapter 7: Using the 500
Sheet Feeder to reinstall the feeder.
Clearing an E1, E2-1 or E2-2 Paper Jam
If an E1, E2-1 or E2-2 error code precedes the error message on the first line of the control panel
display, paper has jammed somewhere between the feed area and the registration sensor. Use the fol-
lowing procedure to clear a paper jam in this location:
1. Remove any printed pages from the output tray.
2. Open the top cover and the front tray cover.
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Compuprint PageMaster 402N User Guide 7-19
Solving 500 Sheet Feeder Problems
3. If the jam occurred while feeding from Tray 2 or 3, remove the paper tray associated with that
feeder and inspect the inside of the paper tray well, removing any jammed paper.
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7-20 Compuprint PageMaster 402N User Guide
Solving 500 Sheet Feeder Problems
4. Open the rear door of the feeder for tray 2 or tray 3 and remove any jammed paper, then close
the rear door of the feeder
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Compuprint PageMaster 402N User Guide 7-21
Solving 500 Sheet Feeder Problems
5. Remove the front tray by lifting up slightly and pulling the tray out from the printer.
6. Remove the toner cartridge.
7. Remove any jammed paper from the toner cartridge well.
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7-22 Compuprint PageMaster 402N User Guide
Solving 500 Sheet Feeder Problems
8. Reinsert the front tray into the printer.
9. Reload any paper into the front tray.
10. Close the front tray cover.
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Compuprint PageMaster 402N User Guide 7-23
Solving 500 Sheet Feeder Problems
11. Slide the pegs on the toner cartridge into the channels on the inside of the printer, and lower
the toner cartridge into the printer.
12. If you removed either tray 2 or tray 3, reinstall it.
13. Close the top cover.
Correcting Miscellaneous Paper Feeder Problems
Some paper feeder problems may not cause an error message and may not interfere with the opera-
tion of the printer. If you are experiencing one of the problems listed below and there is no error
message shown on the control panel display, refer to the procedures in the following sections to
check the possible causes of the specific problem.
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7-24 Compuprint PageMaster 402N User Guide
Solving 500 Sheet Feeder Problems
•
•
•
Inoperative paper feeder
Erratic operation
Unusual noise
Inoperative 500 Sheet Paper Feeder
The following characteristics define this feeder problem:
•
•
The feeder appears to be inoperative.
When attempting to print from the feeder, the feeder does not respond and does not feed
paper.
•
The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this feeder problem.
Proceed one step at a time until the problem is solved—you may not need to complete the entire
procedure. If one of the steps in this procedure corrects the problem but the identical problem
returns in less than 50 prints, call for service.
1. Open and then firmly close all of the printer and feeder doors and covers.
Interlock switches monitor the position of printer doors and covers. When a door is closed,
the interlock switch is activated and the feeder can operate. When a door is open, the inter-
lock switch is not activated and the feeder cannot operate. If a door is not firmly closed, the
interlock switch may not be fully activated—resulting in an inoperative feeder.
2. Test the printer by printing a few sheets from the main tray.
If you cannot print a sheet of paper from the main tray and the printer does not display an
main tray, proceed to the next step.
3. Examine the printer driver settings to make sure the 500 sheet paper feeder is available as an
installed option.
4. If the 500 sheet feeder is correctly set as an installed option, reload the printer driver software.
The printer driver software running on the host computer may be damaged. Reinstalling the
software is an easy and inexpensive way to isolate or eliminate the problem. Refer to the
DRIVERS folder on the Electronic Library CD-ROM for detailed instructions on installing
the driver.
5. Call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.
Feeder Operates Erratically
The following characteristics define this feeder problem:
•
•
The feeder does not function correctly.
The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this feeder problem.
Proceed one step at a time until the problem is solved—you may not need to complete the entire
procedure. If one of the steps in this procedure corrects the problem but the identical problem
returns in less than 50 prints, call for service.
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Compuprint PageMaster 402N User Guide 7-25
Maintaining the 500 Sheet Feeder
1. Open and then firmly close all of the printer and feeder doors and covers.
Interlock switches monitor the position of printer doors and covers. When a door is closed,
the interlock switch is activated and the feeder can operate. When a door is open, the inter-
lock switch is not activated and the feeder cannot operate. If a door is not firmly closed, the
interlock switch can bounce between being activated and being not activated - confusing the
system and causing erratic operation.
2. Reinstall the printer driver software.
The printer driver software running on the host computer may be damaged. Reinstalling the
software is an easy and inexpensive way to isolate or eliminate the problem. Refer to the
DRIVERS folder on the Electronic Library CD-ROM for detailed instructions on installing
the drivers.
3. Call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.
Feeder Makes Unusual Noises
The following characteristics define this feeder problem:
•
The feeder makes unusual noises or makes more noise than usual either while idle or while
printing.
•
•
The feeder feeds paper without a problem.
The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this feeder problem.
Proceed one step at a time until the problem is solved—you may not need to complete the entire
procedure. If one of the steps in this procedure corrects the problem but the identical problem
returns in less than 50 prints, call for service.
1. Remove the paper trays and inspect the inside of the feeder for jammed paper or obviously
broken components.
Broken components or scraps of paper lodged inside the feeder may be brushing against mov-
ing parts and causing the noise.
2. Call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.
Maintaining the 500 Sheet Feeder
The 500 sheet feeder requires very little maintenance; however, normal daily use requires you to
perform some routine maintenance including cleaning parts of the feeder.
Cleaning Feed Rolls
Rubber feed rolls drive sheets of paper out of the feeder paper trays into the printer. These feed rolls
wear with normal use and eventually become coated with paper dust and must be cleaned. Frequent
feed jams in the front tray or main tray indicate that the feed rolls need to be cleaned.
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7-26 Compuprint PageMaster 402N User Guide
Maintaining the 500 Sheet Feeder
NOTE:
The following procedure illustrates the process of cleaning the feed rolls for the main paper tray. To
clean the feed rolls for a paper feeder, use the same procedure but remove the paper tray for the
specific feeder that you are cleaning and clean the feed rolls in the paper tray well of that feeder.
1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer,
and disconnect the AC power cord from the wall outlet.
2. Remove the paper tray of the feeder that you intend to clean and set it on a flat level surface.
3. Reach into the feeder paper tray well and rotate the feed roll to the down position, as shown
in the figure below.
4. Using a soft cloth slightly moistened with plain water, carefully wipe the feed roll.
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Compuprint PageMaster 402N User Guide 7-27
Maintaining the 500 Sheet Feeder
5. Rotate the feed roll back into the feed position.
6. Reinstall the feeder paper tray.
7. Verify that the power switch of the printer is in the [O] (off) position, then insert the plug of
the power cord into the AC outlet.
2
1
SIB048F
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7-28 Compuprint PageMaster 402N User Guide
Maintaining the 500 Sheet Feeder
8. Turn the printer on by pressing [ I ] on the power switch on the right side of the printer.
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Compuprint PageMaster 402N User Guide 7-29
Moving the 500 Sheet Feeder
Moving the 500 Sheet Feeder
When moving the printer a short distance, you may leave the 500 sheet paper feeder attached.
However, when moving the printer a long distance, please remove the 500-sheet paper feeder to
avoid damaging either the printer or the feeder.
Moving the Printer and 500 Sheet Feeder a Short Distance
Use the following procedure to move the printer and 500 sheet feeder a short distance:
1. Turn the printer off by pressing the [ O ] on the power switch on the back of the printer.
2. Unplug the AC power cord from the AC wall outlet.
3. Disconnect the printer from the host computer.
4. Wait 30 minutes for the printer to cool.
5. Remove the toner cartridge and cover it with an opaque plastic sheet.
6. With the help of another person, carefully lift the printer and attached 500 sheet feeder and
move them to the new location.
7. Once the printer is in the new location, refer to the Installation Guide included in the origi-
nal printer packaging and in the Electronic Library CD-ROM to reinstall the printer.
Moving the Printer and 500 Sheet Feeder a Long Distance
Use the following procedure to move the printer and 500 sheet feeder a long distance:
1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer.
2. Unplug the AC power cord from the wall outlet and from the back of the printer.
3. Disconnect the printer from the host computer.
4. Remove the paper from all of the paper trays.
5. Wait 30 minutes for the printer to cool.
6. Remove the main paper tray.
7. Reach inside the open top tray and locate the two thumbscrews that are at the front left and
front right of the feeder.
8. Unscrew the two thumbscrews to release the feeder from the printer.
9. Lift the printer off of the 500 sheet feeder and place it on the floor or on a table.
10. Repack the feeder in the original shipping box.
11. Remove the toner cartridge and place it in an opaque plastic bag, then seal the bag with tape
and place it in a sturdy box.
12. Repack the printer, paper trays, AC power cord and toner cartridge into the original shipping
box or boxes.
ꢀ
ꢀ
ꢀ
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7-30 Compuprint PageMaster 402N User Guide
Moving the 500 Sheet Feeder
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Using the High Capacity
Feeder
In this Chapter. . .
•
•
•
•
•
•
•
•
•
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8-2 Compuprint PageMaster 402N User Guide
About the High Capacity Feeder
About this Chapter
This chapter provides all of the information necessary to install, use, and maintain the high capacity
feeder, including procedures for cleaning the feeder and removing paper jams.
About the High Capacity Feeder
The High Capacity Feeder is an optional single-tray paper feeder that attaches under the printer.
The tray holds a maximum of 2,000 sheets of standard weight paper in either A4 or Letter size. The
printer supplies all of the operating power that is needed by the high capacity feeder. Motors and
circuit boards internal to the high capacity feeder provide the feeder with drive and operational
logic.
At the start of a print run the high capacity feeder motor switches on and begins to feed a sheet of
paper out of a selected tray. Rubber rollers drive the sheet out of the tray, through the high capacity
feeder, and into the printer. Sensors monitor the progress of the paper as it travels through the high
capacity feeder. The high capacity feeder can be installed with either the Printer, or the Printer and
one additional 500 Sheet Feeder (optional), as shown below.
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Compuprint PageMaster 402N User Guide 8-3
Installing the High Capacity Feeder
Major Components of the High Capacity Feeder
The following illustration shows the major components of the high capacity feeder:
Mounting Pins
Electrical
Connector
Paper Tray
Anti-Tip Ski
Installing the High Capacity Feeder
Before installing the high capacity feeder, verify that you have received the following items in the
shipping box:
=
1, 2, 5,
14, 18
28
8
-
-
23,
10,
=
1,
15, 17,
24 28
3
-
5, 10,
=
1
16
-
-
7, 10,
28
=
1, 2, 5, 10
-
12,
13
-
18 - 23, 28
-
A4
/
LTR
A3 /TABLOID
1
2
3
4
8
5
6
7
25 kg.
55 lbs.
9
10
11
12
Installation Sheet
2 Thumbscrews
High Capacity Feeder
Installing the High Capacity Feeder with a Paper Feeder
Use the following procedure to install the high capacity feeder and a paper feeder together:.
WARNING: Before installing any options, turn the printer off by pressing [ O ] on the power
switch on the right side of the unit and disconnect the power cord from the AC outlet. These
precautions are necessary to avoid the risk of electric shock.
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8-4 Compuprint PageMaster 402N User Guide
Installing the High Capacity Feeder
1. Turn the printer off by pressing [ O ] on the power switch on the right side of the unit, and
disconnect the power cord from the AC outlet.
NOTE:
Installing the high capacity feeder while the printer is on may damage the printer or the high
capacity feeder.
2. Remove the high capacity feeder from its packaging and place it on a level surface. Remove
any cardboard inserts and packing tape. Set aside the small plastic bag containing two thumb-
screws.
3. Lock both front casters of the high capacity feeder.
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Compuprint PageMaster 402N User Guide 8-5
Installing the High Capacity Feeder
4. Remove the paper feeder from its packaging and remove any packing tape or cardboard
inserts. Set aside the small plastic bag containing two thumbscrews.
5. Remove the paper tray from the printer and from the paper feeder.
6. Align the three small holes on the bottom of the paper feeder with the metal stubs on top of
the high capacity feeder, and place the paper feeder on top of the high capacity feeder.
7. Insert the two thumbscrews supplied with the high capacity feeder into the holes on the base
of the paper feeder and turn them until tight.
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8-6 Compuprint PageMaster 402N User Guide
Installing the High Capacity Feeder
8. Align the small holes on the bottom of the printer with the metal stubs on top of the paper
feeder, and lower the printer onto the paper feeder.
9. Insert the two thumbscrews supplied with the paper feeder into the holes on the base of the
printer and turn them until tight.
10. Load paper into the high capacity feeder.
NOTE:
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Compuprint PageMaster 402N User Guide 8-7
Installing the High Capacity Feeder
11. Insert the plug of the power cord into the AC outlet, and turn the printer on by pressing
[ I ] on the power switch on the right side of the printer.
12. Check the display to make sure the printer is ready for printing.
NOTE:
If an error message is shown when you turn on the printer, see the Chapter titled “Error Messages”
in the User Manual.
Installing Only the High Capacity Feeder
Use the following procedure to install the high capacity feeder:
WARNING: Before installing any options, turn the printer off by pressing [ O ] on the power
switch on the right side of the unit and disconnect the power cord from the AC outlet. These
precautions are necessary to avoid the risk of electric shock.
1. Turn the printer off by pressing [ O ] on the power switch on the right side of the unit, and
disconnect the power cord from the AC outlet.
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8-8 Compuprint PageMaster 402N User Guide
Installing the High Capacity Feeder
NOTE:
Installing the high capacity feeder unit while the printer is on may damage the printer or the high
capacity feeder.
2. Remove the high capacity feeder from its packaging and place it on a level surface. Remove
any cardboard inserts and packing tape. Set aside the small plastic bag containing two thumb-
screws.
3. Lock both front casters of the high capacity feeder.
4. Remove the paper tray from the printer.
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Compuprint PageMaster 402N User Guide 8-9
Installing the High Capacity Feeder
5. Align the three small holes on the bottom of the printer with the metal stubs on top of the
high capacity feeder, and place the printer on top of the high capacity feeder.
6. Insert the two thumbscrews supplied with the high capacity feeder into the holes on the base
of the printer and turn them until tight.
7. Load paper into the high capacity feeder.
NOTE:
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8-10 Compuprint PageMaster 402N User Guide
Testing the High Capacity Feeder
8. Insert the plug of the power cord into the AC outlet, and turn the printer on by pressing
[ I ] on the power switch on the right side of the printer.
9. Check the display to make sure the printer is ready for printing.
NOTE:
If an error message is shown when you turn on the printer, see the Chapter 5: Troubleshooting.
Testing the High Capacity Feeder
After installing the high capacity feeder, use the following test procedure to verify that the feeder is
operating correctly.
1. Turn the printer on by pressing the [ I ] on the power switch on the right side of the printer.
2. Once the printer has warmed up and displays the “Ready” message on the control panel dis-
play, use any software application to print a few sheets from the high capacity feeder.
3. If the feeder does not feed paper or if the control panel displays an error message, refer
Selecting Print Media
Your printer can print on a variety of media, including plain paper, labels, transparencies, and enve-
lopes. Always use print media that meet the guidelines for use with this printer. Print media that is
not recommended for use with this printer may cause frequent paper jams or poor print quality.
Paper and Print Media To Avoid
Do not use paper or print media that has any of the following characteristics:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Does not meet the paper and media size and weight specifications for this printer
Is not labeled for use with xerographic printers or xerographic copiers
Cannot withstand temperatures of up to 310°F/155°C
Is in a sealed package that is obviously damaged or wet
Is excessively wrinkled, curled, torn, or warped
Is folded or creased
Has either an extremely slick surface or an extremely textured surface
Has an exposed adhesive surface
Has paper pieces glued or taped to the media
Has staples or paper clips attached
Is categorized as thermal paper, coated paper, or carbon paper
Is an envelope that is embossed, is made of extremely thick paper, or is padded
Is an envelope that has metal clasps
Is a sheet of labels that has the backing sheet exposed between individual labels
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Compuprint PageMaster 402N User Guide 8-11
Loading Paper into the High Capacity Feeder
Correct Paper Storage
It is important to store paper correctly prior to placing it in the printer, since improper storage can
cause frequent paper jams and poor print quality. Use the following guidelines when storing paper
for use in the printer:
•
•
•
Store reams of paper on a flat surface, and always store them stacked horizontally.
Store reams of paper in an area away from both direct sunlight and high humidity
Open sealed reams only when you are ready to load the paper into the paper tray, and always
close and seal partial reams of paper.
•
Do not stack partial reams of paper
Print Media Weight, Type, and Size
The following table defines print media that you can use in the high capacity feeder, and also indi-
cates the feed orientation—long edge feed (LEF) or short edge feed (SEF). If you have concerns
about a specific brand or type of media, try samples of the media to determine if the resulting
printer performance and print quality meet your expectations.
Paper Source
Weight
Paper Type and Feed
Direction
Paper Sizes
Accommodated
High Capacity Feeder
16 to 24 lbs.
60 to 135 g/m
A4 LEF
297 x 210mm
11.7 x 8.27 inches
2
Letter LEF
279.4 x 215.9mm
11 x 8.5 inches
Loading Paper into the High Capacity Feeder
Use the following procedure to load paper into the high capacity feeder:
NOTE:
The high capacity feeder accommodates only A4 or letter size paper.
1. Pull the high capacity feeder tray out until it stops. Do not reach into the tray with your hand
until the tray is completely lowered.
2. Adjust the paper guides to fit the desired paper size by lifting the paper guides and inserting
them into the appropriate guide holes.
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8-12 Compuprint PageMaster 402N User Guide
Loading Paper into the High Capacity Feeder
3. Hold a stack of paper with both hands as illustrated in the figure below.
4. Gently place the paper into the paper tray. Make sure the paper stack does not exceed the
maximum paper level shown on the high capacity feeder tray.
5. Push the paper tray all the way back into the high capacity feeder.
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Compuprint PageMaster 402N User Guide 8-13
Solving High Capacity Feeder Problems
Solving High Capacity Feeder Problems
When there is a problem with the high capacity feeder, the printer control panel displays an error
code and error message. Most high capacity feeder error codes indicate routine status conditions
such as running out of paper or a paper jam. Some error codes indicate much more serious prob-
lems that may require the help of a service technician.
•
•
•
If the printer control panel displays an error message or an error code, refer to “Interpreting
If you have a high capacity feeder problem but the printer control panel does not display an
error message or error code, refer to “Correcting Miscellaneous High Capacity Feeder Prob-
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8-14 Compuprint PageMaster 402N User Guide
Solving High Capacity Feeder Problems
Interpreting High Capacity Feeder Error Messages
The printer control panel displays error messages when there is a problem with the printer or any of
the optional paper-handling components. The following table lists all of the error messages associ-
ated with the high capacity feeder, the possible cause of the error, and the action to take to correct
the problem. If the control panel shows an error message that concerns another part of the printer,
refer to Chapter 5: Troubleshooting for a complete list of all warning and error messages.
Error or Warning Message
Line 1
Error or Warning
Message Line 2
Possible Cause
Action
(Warning message, printer
continues operating and line
1 shows printer status.)
Tray 2 Missing
(applies to HCF if no
500 sheet feeder is
installed)
Tray 2 is not installed.
Install the tray.
Tray 3 Missing
Tray 3 is not installed.
Install the tray.
(applies to HCF if one
500 sheet paper feeder
is installed)
Paper Low Tray 2
(applies to HCF if no
500 sheet feeder is
installed)
Paper supply in tray 2 is
low.
Add paper to the tray.
Add paper to the tray.
Add paper to the tray.
Add paper to the tray.
Paper Low Tray 3
(applies to HCF if one
500 sheet paper feeder
is installed)
Paper supply in tray 3 is
low.
Paper Out Tray 2
(applies to HCF if no
500 sheet feeder is
installed)
There is no paper in tray
2.
Paper Out Tray 3
(applies to HCF if one
500 sheet paper feeder
is installed)
There is no paper in tray
3.
HCF Lifting
The high capacity feeder Wait until the HCF has
is lifting.
finished lifting completely.
E0 JAM HCF
Remove paper
There is a jam at the
high capacity feeder.
E5 COVER OPEN
Close HCF Cover
The HCF cover is open.
Tray 2 is empty.
Close the HCF cover.
LOAD PAPER TRAY2
(applies to HCF if no 500
sheet feeder is installed)
Paper Size/
Paper Type
Load paper into the tray.
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Compuprint PageMaster 402N User Guide 8-15
Solving High Capacity Feeder Problems
LOAD PAPER TRAY3
(applies to HCF if one 500
sheet paper feeder is
installed)
Paper Size/
Paper Type
Tray 3 is empty.
Load paper into the tray.
HCF UNIT FAILURE
Call Service
The HCF has failed.
Turn the printer off, then
turn it on. If the problem
reoccurs, contact an
authorized service provider.
Installation Problems
Simple oversights during installation may cause problems when you first use the high capacity
feeder. If the high capacity feeder is inoperative after you have installed it, use the following proce-
dure to check several possible causes.
1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer.
2. Make sure that the printer is properly seated on the high capacity feeder.
If the printer is properly seated but the high capacity feeder is still inoperative, return to the
installation procedure and carefully repeat all of the installation steps.
3. If the high capacity feeder is still inoperative after reinstallation, remove it from the printer so
you can run tests on the printer alone.
4. Print a few sheets of paper through the main paper tray or the front tray to make sure the
printer is still operational.
z
If the printer is operational when the high capacity feeder is not attached, contact either
your sales representative or a service technician and report your problem.
z
If the printer is not operational when the high capacity feeder is not attached, refer to
Chapter 5: Troubleshooting for procedures to correct printer problems. After correcting
the printer problem, return to this chapter to reinstall the high capacity feeder.
Clearing a High Capacity Feeder Paper Jam
If an E0 error code precedes the error message on the first line of the control panel display, paper
has jammed at the high capacity feeder. Use the following procedure to clear a paper jam in this
location:
1. Pull the high capacity feeder paper drawer out.
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8-16 Compuprint PageMaster 402N User Guide
Solving High Capacity Feeder Problems
2. Remove any jammed paper from the paper drawer.
3. Remove the paper stack from the paper drawer.
4. Inspect the paper for any obvious signs of damage. If the paper is damaged, replace the entire
stack with new, undamaged paper.
5. While the paper is out of the drawer, inspect the Feed Roll area of the high capacity feeder
and remove any jammed paper from the rolls.
6. Push the paper drawer back into the high capacity feeder, making sure the drawer is properly
closed.
Correcting Miscellaneous High Capacity Feeder Problems
Some high capacity feeder problems may not cause an error message and may not interfere with the
operation of the printer. If you are experiencing one of the problems listed below and there is no
error message shown on the control panel display, refer to the procedures in the following sections
to check the possible causes of the specific problem.
•
•
•
Inoperative high capacity feeder
Erratic operation
Unusual noise
Inoperative High Capacity Feeder
The following characteristics define this feeder problem:
•
The high capacity feeder appears to be inoperative.
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Compuprint PageMaster 402N User Guide 8-17
Solving High Capacity Feeder Problems
•
•
When attempting to print from the high capacity feeder, the high capacity feeder does not
respond and does not feed paper.
The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this feeder problem.
Proceed one step at a time until the problem is solved—you may not need to complete the entire
procedure. If one of the steps in this procedure corrects the problem but the identical problem
returns in less than 50 prints, call for service.
1. Open and then firmly close all of the printer and feeder doors and covers.
Interlock switches monitor the position of printer doors and covers. When a door is closed,
the interlock switch is activated and the high capacity feeder can operate. When a door is
open, the interlock switch is not activated and the high capacity feeder cannot operate. If a
door is not firmly closed, the interlock switch may not be fully activated—resulting in an
inoperative high capacity feeder.
2. Test the printer by printing a few sheets from the main tray.
If you cannot print a sheet of paper from the main tray and the printer does not display an
main tray, proceed to the next step.
3. Examine the printer driver settings to make sure the high capacity feeder is available as an
installed option.
4. If the high capacity feeder is correctly set as an installed option, reload the printer driver soft-
ware.
The printer driver software running on the host computer may be damaged. Reinstalling the
software is an easy and inexpensive way to isolate or eliminate the problem. Refer to the
DRIVERS folder on the Electronic Library CD-ROM for detailed instructions on installing
the driver.
5. Call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.
Feeder Operates Erratically
The following characteristics define this high capacity feeder problem:
•
•
•
The high capacity feeder does not function correctly.
The high capacity feeder does not feed paper, or feeds paper without a request.
The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this high capacity
feeder problem. Proceed one step at a time until the problem is solved—you may not need to com-
plete the entire procedure. If one of the steps in this procedure corrects the problem but the identi-
cal problem returns in less than 50 prints, call for service.
1. Open and then firmly close all of the printer and high capacity feeder doors and covers.
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8-18 Compuprint PageMaster 402N User Guide
Solving High Capacity Feeder Problems
Interlock switches monitor the position of printer doors and covers. When a door is closed,
the interlock switch is activated and the high capacity feeder can operate. When a door is
open, the interlock switch is not activated and the high capacity feeder cannot operate. If a
door is not firmly closed, the interlock switch can bounce between being activated and being
not activated - confusing the system and causing erratic operation.
2. Reinstall the printer driver software.
The printer driver software running on the host computer may be damaged. Reinstalling the
software is an easy and inexpensive way to isolate or eliminate the problem. Refer to the
DRIVERS folder on the Electronic Library CD-ROM for detailed instructions on installing
the drivers.
3. Call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.
High Capacity Feeder Makes Unusual Noises
The following characteristics define this high capacity feeder problem:
•
The high capacity feeder makes unusual noises or makes more noise than usual either while
idle or while printing.
•
•
The high capacity feeder feeds paper without a problem.
The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this high capacity
feeder problem. Proceed one step at a time until the problem is solved—you may not need to com-
plete the entire procedure. If one of the steps in this procedure corrects the problem but the identi-
cal problem returns in less than 50 prints, call for service.
1. Remove the paper trays and inspect the inside of the high capacity feeder for jammed paper
or obviously broken components.
Broken components or scraps of paper lodged inside the high capacity feeder may be brush-
ing against moving parts and causing the noise.
2. Call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.
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Compuprint PageMaster 402N User Guide 8-19
Maintaining the High Capacity Feeder
Maintaining the High Capacity Feeder
The high capacity feeder requires very little maintenance; however, with normal use you will need
to perform some routine maintenance tasks such as cleaning the high capacity feeder and replacing
certain components.
Cleaning the Interior of the High Capacity Feeder
Generally, the interior of the high capacity feeder seldom needs cleaning unless paper dust accumu-
lation inside the high capacity feeder starts to cause recurring paper feed problems.
Since there is always the possibility of damaging delicate high capacity feeder components by
carelessness or by overly vigorous cleaning methods, we recommend that you clean the interior
only when you are instructed to do so by a service representative or by a procedure presented in
this manual.
1. Turn the printer off by pressing the [ O] on the power switch on the right side of the printer.
2. Remove the plug of the AC power cord from the AC wall outlet.
3. Remove all paper from the high capacity feeder drawer.
4. Remove the paper drawer from the high capacity feeder by sliding the drawer out of the high
capacity feeder and then raising the front of the tray to disengage it from the rails. Slide the
drawer completely out of the high capacity feeder.
5. For minor cleaning, use a soft, dry cloth and carefully wipe only those areas of the high capac-
ity feeder interior that appear to be dirty.
For major cleaning, use a small vacuum cleaner with a disposable bag and crevice tool attach-
ment. Use a soft-haired brush to dislodge dirt and sweep it into the vacuum nozzle.
6. Reload paper into the high capacity feeder drawer.
7. Raise the front of the high capacity feeder drawer while you slip the rear of the drawer into
the rails on the sides of the high capacity feeder, then slide the drawer back into the high
capacity feeder.
8. Insert the plug of the AC power cord into the AC wall outlet, and turn the printer on by
pressing [ I ] on the power switch on the right side of the printer.
Cleaning the Exterior of the High Capacity Feeder
Through normal use the exterior of the high capacity feeder may become dirty or stained with
toner. Although exterior dirt should not affect printer performance, an occasional exterior cleaning
may be necessary to maintain the appearance of the high capacity feeder.
1. Turn the printer off by pressing [ O ] on the power switch on the right side of the printer.
2. Remove the plug of the AC power cord from the AC wall outlet.
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8-20 Compuprint PageMaster 402N User Guide
Maintaining the High Capacity Feeder
3. Using a soft cloth, slightly damp with cold water, wipe the high capacity feeder covers and
tray faces. Use a very mild, non-abrasive soap to remove heavy dirt and toner stains.
CAUTION: Do not use solvents or abrasive cleaners to clean high capacity feeder covers. Use
only cold water and a very mild soap to clean covers.
4. Using a soft, dry cloth, thoroughly dry the covers and tray faces.
5. Insert the plug of the AC power cord into the AC wall outlet, and turn the printer on by
pressing [ I ] on the power switch on the right side of the printer.
Cleaning Feed Rolls
Rubber feed rolls drive sheets of paper out of the high capacity feeder paper tray into the printer.
These feed rolls wear with normal use and eventually become coated with paper dust and must be
cleaned. Frequent feed jams in the front tray or main tray indicate that the feed rolls need to be
cleaned.
1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer.
2. Unplug the AC power cord from the AC wall outlet.
3. Remove the paper drawer from the high capacity feeder.
4. Look inside the empty paper tray cavity and locate the three rubber feed rolls.
5. Vigorously wipe the drive surface of each feed roll using a paper towel that is slightly damp
with water.
Use only water to clean the feed rolls, do not use solvents or abrasive cleaners.
6. Use a clean, dry paper towel and wipe each feed roll dry.
7. Push the paper drawer back into the high capacity feeder.
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Compuprint PageMaster 402N User Guide 8-21
Moving the High Capacity Feeder
8. Connect the plug of the AC power cord into the AC wall outlet.
9. Turn the printer on by pressing the [ I ] on the power switch on the right side of the printer.
Moving the High Capacity Feeder
Moving the High Capacity Feeder a Short Distance
Use the following procedure to move the high capacity feeder a short distance:
1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer.
2. Disconnect the plug of the AC power cord from the AC wall outlet.
3. Disconnect the printer from the host computer.
4. Wait 30 minutes for the printer to cool before moving the printer.
5. Remove the toner cartridge and cover it with an opaque plastic sheet.
6. Pull up on the wheel tabs to unlock the four caster wheels under the high capacity feeder.
7. Roll the printer and high capacity feeder to the new location.
8. Once the printer and high capacity feeder are in the new location, refer to the printer Installa-
tion Guide included in the original packaging to reinstall the printer.
Moving the High Capacity Feeder a Long Distance
1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer.
2. Disconnect the plug of the AC power cord from the AC wall outlet, and disconnect the AC
power cord from the printer.
3. Disconnect the printer from the host computer.
4. Wait 30 minutes for the printer to cool before moving the printer.
5. Pull up on the wheel tabs to unlock the four caster wheels under the high capacity feeder.
6. Roll the printer and high capacity feeder to a place where you can easily access all four sides.
7. Push down on the wheel tabs to lock the four high capacity feeder caster wheels.
8. Remove the paper tray from the printer
9. Remove the paper from the high capacity feeder paper trays.
10. Reach inside the open top tray and locate the two thumbscrews that are at the front left and
front right of the high capacity feeder.
11. Unscrew the two thumbscrews to release the high capacity feeder from the printer.
12. With the help of another person, lift the printer off of the high capacity feeder and place it on
the floor or on a strong table.
CAUTION: The printer is extremely heavy. Do not attempt to lift the printer by yourself.
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8-22 Compuprint PageMaster 402N User Guide
Moving the High Capacity Feeder
13. Repack the high capacity feeder into the original shipping box.
CAUTION: The high capacity feeder is heavy. Do not attempt to lift the high capacity feeder
by yourself.
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Using the Stacker
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9-2 Compuprint PageMaster 402N User Guide
About the Stacker
About this Chapter
This chapter provides all of the information necessary to install, use, and maintain the Stacker,
including procedures for cleaning and removing paper jams.
About the Stacker
The Stacker is an optional output tray that attaches to the top rear of the printer and can hold up to
500 printed sheets. The printer supplies all of the operating power that is needed by the Stacker.
Motors and circuit boards internal to the stacker provide it with drive and operational logic.
The stacker can be installed with only the printer, or it may be installed with other paper-handling
options.
Stacker
Figure 9-14: Stacker installed with other paper handling options.
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Compuprint PageMaster 402N User Guide 9-3
Installing the Stacker
Major Components of the Stacker
The following illustration shows the major components of the stacker:.
Paper Guide
Exit Rolls
Output Tray
Metal Fittings
Figure 9-15: Stacker Major Components.
Installing the Stacker
Before installing the stacker, remove it from its packaging and verify that you have received the fol-
lowing items. If any of the items are missing or damaged, contact your dealer.
Output Paper Tray
Paper Diverter
Stacker
Stacker Tray Cover
Paper Guide
Throughout this procedure, the different sides of the printer are referred to as front, rear, left, and
right. The front of the printer is the side that holds the control panel. The left and right sides are
those to the left and right, respectively, of a person facing the front of the printer.
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9-4 Compuprint PageMaster 402N User Guide
Installing the Stacker
Use the following procedure to install the stacker:
1. Remove any cardboard inserts or packing tape from the interior and exterior of the stacker.
2. Turn the printer off by pressing [ O ] on the power switch on the right side of the unit, and
disconnect the power cord from the AC outlet.
NOTE:
Installing the stacker while the printer is on may damage the printer or the stacker.
3. Insert coins or similar objects into the two spaces below the standard stacker cover, located at
the rear of the top of the printer. Push down or twist the coins to release the cover, and
remove the cover from the printer.
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Compuprint PageMaster 402N User Guide 9-5
Installing the Stacker
4. Install the cover supplied with the stacker in place of the standard cover. Align the tabs on the
cover with the holes on the printer and snap the cover in place.
5. Pull on the recessed area near the top of the rear of the printer to open the rear cover.
6. Insert the tabs on the stacker paper diverter into the matching holes on the right side of the
rear cover.
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9-6 Compuprint PageMaster 402N User Guide
Installing the Stacker
7. Connect the wiring on the stacker paper diverter to the rear cover.
8. Remove the small cover on the left side of the top of the printer.
9. Gently lower the stacker onto the printer while inserting the metal fittings of the stacker into
the slots on the printer.
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Compuprint PageMaster 402N User Guide 9-7
Installing the Stacker
10. Tighten the screw attached to the right metal fitting of the stacker.
11. Close the rear cover of the printer.
12. Attach the paper output tray to the stacker.
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9-8 Compuprint PageMaster 402N User Guide
Testing the Stacker
13. Attach the paper guide near the paper exit slot.
14. Insert the plug of the power cord into the AC outlet and turn the printer on by pressing
[ I ] on the power switch on the right side of the printer.
15. Check the display to make sure the printer is ready for printing.
NOTE:
If an error message is shown when you turn the printer on, refer to Chapter 5: Troubleshooting.
Testing the Stacker
After installing the stacker, use the following test procedure to verify that it is operating correctly.
1. Turn the printer on by pressing the [ I ] on the power switch on the right side of the printer.
2. Once the printer has warmed up and displays the “Ready” message on the control panel dis-
play, use any software application to print a few sheets to the stacker.
3. If the feeder does not feed paper or if the control panel displays an error message, refer
Solving Stacker Problems
When there is a problem with the stacker, the printer control panel displays an error code and error
message. Most stacker error codes indicate routine status conditions such as a paper jam. Some
error codes indicate much more serious problems that may require the help of a service technician.
•
•
•
and complete the recommended procedure.
If the printer control panel displays an error message or an error code, refer to “Interpreting
If you have an stacker problem but the printer control panel does not display an error mes-
follow the directions for correcting that problem.
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Compuprint PageMaster 402N User Guide 9-9
Solving Stacker Problems
Interpreting Stacker Error Messages
The printer control panel displays error messages when there is a problem with the printer or any of
the optional paper-handling components. The following table lists all of the error messages associ-
ated with the stacker, the possible cause of the error, and the action to take to correct the problem.
If the control panel shows an error message that concerns another part of the printer, refer to Chap-
ter 5: Troubleshooting for a complete list of all warning and error messages.
Error or Warning Message
Line 1
Error or Warning
Message Line 2
Possible Cause
Action
(Warning message, printer
continues operating and line
1 shows printer status.)
Stacker Full
The stacker is full.
Remove paper from the
tray.
E8 JAM STACKER
Remove paper
There is a jam at the
stacker.
E5 COVER OPEN
STACKER FULL
Stacker
The stacker is open.
The stacker is full.
Close the stacker cover.
Remove Paper
Remove paper from the
tray.
STACKER FAIL
Call Service
The stacker has failed.
Turn the printer off, then
turn it on. If the problem
reoccurs, contact an
authorized service provider.
Installation Problems
Simple oversights during installation may cause problems when you first use the stacker. If the
stacker is inoperative after you have installed it, use the following procedure to check several possi-
ble causes.
1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer.
2. Make sure that the stacker is firmly attached to the printer and that the wiring attaching the
paper diverter to the printer is intact.
If the stacker is firmly attached and the wiring is intact but the stacker is still inoperative,
return to the installation procedure and carefully repeat all of the installation steps.
3. If the stacker is still inoperative after reinstallation, remove it from the printer so you can run
tests on the printer alone.
4. Print a few sheets of paper to the main output tray to make sure the printer is still opera-
tional.
• If the printer is operational when the stacker is not attached, contact either your sales rep-
resentative or a service technician and report your problem.
• If the printer is not operational when the stacker is not attached, refer to Chapter 5:
Troubleshooting for procedures to correct printer problems. After correcting the printer
problem, return to this chapter to reinstall the stacker.
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9-10 Compuprint PageMaster 402N User Guide
Solving Stacker Problems
Clearing an Stacker Paper Jam
If an E8 error code precedes the error message on the first line of the control panel display, paper
has jammed at the stacker. Use the following procedure to clear a paper jam in this location:
1. Pull on the hand grip on the rear of the stacker to open the rear cover.
2. Remove any jammed paper from the interior of the stacker.
3. Close the rear cover of the stacker.
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Compuprint PageMaster 402N User Guide 9-11
Solving Stacker Problems
Correcting Miscellaneous Stacker Problems
Some stacker problems may not cause an error message and may not interfere with the operation of
the printer. If you are experiencing one of the problems listed below and there is no error message
shown on the control panel display, refer to the procedures in the following sections to check the
possible causes of the specific problem.
•
•
•
Inoperative stacker
Erratic operation
Unusual noise
Inoperative Stacker
The following characteristics define this feeder problem:
•
•
The stacker appears to be inoperative.
When attempting to print to the stacker, the stacker does not respond and does not transport
paper.
•
The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this stacker problem.
Proceed one step at a time until the problem is solved—you may not need to complete the entire
procedure. If one of the steps in this procedure corrects the problem but the identical problem
returns in less than 50 prints, call for service.
1. Open and then firmly close all of the printer and stacker doors and covers.
Interlock switches monitor the position of printer doors and covers. When a door is closed,
the interlock switch is activated and the stacker can operate. When a door is open, the inter-
lock switch is not activated and the stacker cannot operate. If a door is not firmly closed, the
interlock switch may not be fully activated—resulting in an inoperative stacker.
2. Examine the printer driver settings to make sure the stacker is available as an installed option.
If the stacker is correctly set as an installed option, reload the printer driver software.
The printer driver software running on the host computer may be damaged. Reinstalling the
software is an easy and inexpensive way to isolate or eliminate the problem. Refer to the
DRIVERS folder on the Electronic Library CD-ROM for detailed instructions on installing
the driver.
3. Call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.
Stacker Operates Erratically
The following characteristics define this stacker problem:
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•
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The stacker does not function correctly.
The stacker does not transport paper, or transports paper without a request.
The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this stacker problem.
Proceed one step at a time until the problem is solved—you may not need to complete the entire
procedure. If one of the steps in this procedure corrects the problem but the identical problem
returns in less than 50 prints, call for service.
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9-12 Compuprint PageMaster 402N User Guide
Solving Stacker Problems
1. Open and then firmly close all of the printer and stacker doors and covers.
Interlock switches monitor the position of printer doors and covers. When a door is closed,
the interlock switch is activated and the stacker can operate. When a door is open, the inter-
lock switch is not activated and the stacker cannot operate. If a door is not firmly closed, the
interlock switch can bounce between being activated and being not activated—confusing the
system and causing erratic operation.
2. Reinstall the printer driver software.
The printer driver software running on the host computer may be damaged. Reinstalling the
software is an easy and inexpensive way to isolate or eliminate the problem. Refer to the
DRIVERS folder on the Electronic Library CD-ROM for detailed instructions on installing
the drivers.
3. Call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.
Stacker Makes Unusual Noises
The following characteristics define this stacker problem:
•
The stacker makes unusual noises or makes more noise than usual either while idle or while
printing.
•
•
The stacker transports paper without a problem.
The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this stacker problem.
Proceed one step at a time until the problem is solved—you may not need to complete the entire
procedure. If one of the steps in this procedure corrects the problem but the identical problem
returns in less than 50 prints, call for service.
1. Open the stacker cover and inspect the inside for jammed paper or obviously damaged parts.
Broken components or scraps of paper lodged inside the stacker may be brushing against
moving parts and causing the noise.
2. Call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.
Stacker will not Offset
The following characteristics define this stacker problem:
•
•
•
The stacker does not offset printed sheets.
The stacker transports paper without a problem.
The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this stacker problem.
Proceed one step at a time until the problem is solved—you may not need to complete the entire
procedure. If one of the steps in this procedure corrects the problem but the identical problem
returns in less than 50 prints, call for service.
1. Open the stacker cover and inspect the inside for jammed paper or obviously damaged parts.
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Compuprint PageMaster 402N User Guide 9-13
Solving Stacker Problems
Broken components or scraps of paper lodged inside the stacker may be wedged against mov-
ing parts, preventing the offset roll from moving.
2. Call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.
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9-14 Compuprint PageMaster 402N User Guide
Maintaining the Stacker
Maintaining the Stacker
The stacker requires very little maintenance; however, with normal use you will need to perform
some routine maintenance tasks such as cleaning.
Cleaning the Exterior of the Stacker
Through normal use the exterior of the stacker may become dirty or stained with toner. Although
exterior dirt should not affect printer performance, an occasional exterior cleaning may be necessary
to maintain the appearance of the stacker.
1. Turn the printer off by pressing [ O ] on the power switch on the right side of the printer.
2. Remove the plug of the AC power cord from the AC wall outlet.
3. Using a soft cloth, slightly damp with cold water, wipe the stacker covers and tray faces. Use a
very mild, non-abrasive soap to remove heavy dirt and toner stains.
CAUTION: Do not use solvents or abrasive cleaners to clean stacker covers. Use only cold
water and a very mild soap to clean covers.
4. Using a soft, dry cloth, thoroughly dry the covers and tray faces.
5. Insert the plug of the AC power cord into the AC wall outlet, and turn the printer on by
pressing [ I ] on the power switch on the right side of the printer.
Moving the Stacker
Moving the Stacker a Short Distance
Use the following procedure to move the stacker a short distance:
1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer.
2. Disconnect the plug of the AC power cord from the AC wall outlet.
3. Disconnect the printer from the host computer.
4. Wait 30 minutes for the printer to cool before moving the printer.
5. Remove the toner cartridge and cover it with an opaque plastic sheet.
6. With the help of another person, grasp the recessed areas on the bottom of the printer and lift
the printer. Carefully carry the printer to the new location.
7. Once the printer and stacker are in the new location, refer to the printer Installation Guide
included in the original packaging and in the Electronic Library CD-ROM to reinstall the
printer.
Moving the Stacker a Long Distance
1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer.
2. Disconnect the plug of the AC power cord from the AC wall outlet, and disconnect the AC
power cord from the printer.
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Compuprint PageMaster 402N User Guide 9-15
Moving the Stacker
3. Disconnect the printer from the host computer.
4. Remove the paper diverter from the stacker.
5. Remove the stacker cover from the top rear of the printer and replace it with the original
printer cover.
6. Remove the output paper tray from the stacker.
7. Remove the paper guide from the stacker.
8. Unscrew the thumbscrew on the right metal fitting of the stacker.
9. Carefully lift the stacker off of the printer.
10. Repack the stacker components in the original packaging.
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9-16 Compuprint PageMaster 402N User Guide
Moving the Stacker
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Safety Notes and Regulatory
Compliance
In this Chapter. . .
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A-2 Compuprint PageMaster 402N User Guide
Safety Notes
About this Appendix
This appendix lists important safety precautions and identifies the applicable regulatory compli-
ances of your printer.
Safety Notes
•
Be sure to switch off and unplug the printer before accessing the interior of the printer for
cleaning, maintenance, or fault clearance. Accessing the interior of a live machine exposes you
to the risk of electric shock.
•
•
Do not place the printer in a hot, humid, dusty, or poorly ventilated environment. Prolonged
exposure to these adverse conditions may cause fire or expose you to electric shock.
The printer is capable of operating normally within the following environmental limits:
• Temperature range: 50°F -95°F (10°C -35°C)
At high temperatures (95°F /35°C), humidity should be at or below 70%.
• Humidity range: 15%-85% (no condensation)
At maximum humidity (85%), temperature should be at or below 82°F(28°C).
•
•
Stop operation immediately if your printer produces smoke, excessive heat, unusual noise, or
smell. These conditions can indicate or result in a fire. Immediately switch off and unplug the
printer, and contact your point of purchase.
The fuser becomes very hot in normal operation. If a paper jam has occurred, turn the power
off and wait at least 10 minutes before removing the drum cartridge and touching the fuser
section.
Regulatory Compliance
Safety Compliance
This product conforms the following safety standards:
•
UL1950
CSA C22.2 No. 950
•
•
•
•
EN 60950
IEC 950
73/23/EEC
Class 1 Laser Device and CDRH Compliance
This printer is certified as a Class 1 laser product under the U.S. Department of Health and
Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for
Health and Safety Act of 1968. This certification indicates that the printer does not emit hazardous
laser radiation. Since radiation emitted inside the printer is completely confined within the protec-
tive housings and external covers, the laser beam cannot escape from the machine during any phase
of user operation.
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administra-
tion implemented regulations for laser products on August 1976. These regulations apply to laser
products marketed in the United States. The label on the printer indicates compliance with the
CDRH regulations and must be attached to laser products marketed in the United States.
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Compuprint PageMaster 402N User Guide A-3
Regulatory Compliance
EMC Compliance
Class B Equipment
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. Changes or modifications not expressly
approved by the party responsible for compliance could void the user’s authority to operate the
equipment.
If your machine is a 220-240V model, there is no need to attach a separate earth line since the earth
connection is incorporated in the power line. Plug it into a properly rated outlet.
The use of a non-shielded interface cable with the reference devices is prohibited. Shielded interface
cables must not exceed the following limitations:
•
•
The length of the IEEE 1284 parallel interface cable must be 50 feet (15 meters) or less.
The length of the Ethernet interface cable must be 328 feet (100 meters) or less for type 10/
100BASE-T or 185 meters (607 feet) or less for type 10/BASE-2.
•
The length of the power cord must be 10 feet (3 meters) or less.
This equipment generates, uses, and can radiate radio frequency energy. If the equipment is not
installed and used in accordance with the instructions, it may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause interference to radio or television reception, which can be
determined by turning the equipment off and on, try to correct the interference using one or more
of the following measures:
•
•
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment and the reciever to outlets that are on different circuits.
Consult with the dealer or an experienced radio/television technician to help.
Always use the power cord provided with your machine. When an extension cord is required,
always use a properly rated cord.
•
In countries other than the United States, please contact your point of purchase.
Other EMC Standards
This product also conforms to the following EMC standards:
•
•
•
•
•
•
CNS 13438
VCCI V-3/97.04
AS/NZS 3548:1995 including A1:1997 and A2:1997
EN55022: 1994 including A1:1995 and A2:1997
FCC Part 15, Subpart B (CFR 47, 1995)
CISPR22: 1993 including A1:1995 and A2:1996
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A-4 Compuprint PageMaster 402N User Guide
Regulatory Compliance
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