Tape Library Service Manual
For Models 2/20, 4/40, 6/60, 6/140, and 12/140
Edition 4
Part Number: C9179-90030
January 2001
Printed in USA
© Copyright 2001 Crossroads System, Inc. All rights reserved.
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Printing History
New editions of this manual incorporate all material updated since the
previous edition. The manual printing date and part number indicate the
current edition. The printing date changes when a new edition is printed.
(Minor corrections and updates incorporated at reprint do not change
this date.)
Edition 1:
June 1999: C7200-90031
Initial printing.
Edition 2:
April 2000: C7200-90033
Updated Fibre Channel, remote management
card, and front panel information.
Edition 3:
Edition 4:
July 2000: C9170-90035
Added information for library model 6/140.
January 2001: C9179-90030
•
Added information for the new Fibre Chan-
nel board.
•
Added information about the HP Ultrium
drive.
•
•
•
•
•
Enhanced the exploded views.
Added information on library model 12/140.
Added redundant power supply information.
Added new LED tables.
Added procedure for moving tapes between
slots.
•
•
Updated the error codes.
Deleted sequence (micro-move) numbers
since they are only used in house.
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Typographical Conventions and Terms
Keycap:
Menu choices and screens on the library.
Soft-key buttons to press.
[Soft Key]:
Computer Output
Host and SCSI commands.
Indicates the menus you need to enter on the library front panel.
Main Menu ->
Operations ->
Drive Operations
WARNING
CAUTION
Warnings call attention to a procedure or practice that could
result in personal injury if not correctly performed. Do not
proceed until you fully understand and meet the required
conditions.
Cautions call attention to an operating procedure or practice that could
damage the product if not correctly performed. Do not proceed until you
understand and meet these required conditions.
NOTE
TIP
Notes explain significant concepts or operating instructions.
Tips provide hints or shortcuts for a procedure.
For the purpose of this documentation, we will use the term Model
12/140 to indicate all library models that are five library levels and
higher. These models include: 4/100, 6/100, 6/120, 6/140, 8/140, 10/140,
and 12/140.
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In This Manual
Chapter 1
Library Overview: Describes the library models
for all libraries in this family, front panel
overview, back panel overview, and specifications.
Chapter 2
Library Installation: Describes how to unpack,
install, rackmount, connect, power on, and move
the library.
Chapter 3
Library Operations: Describes the front panel
menu structure, menu trees, loading/unloading/
moving tapes, and drive operations.
Chapter 4
Chapter 5
Library Administration: Includes information
on configuration options, diagnostic tests, and
retrieving information from the library.
Errors and Troubleshooting: Describes how to
understand error conditions, find error
information, interpret LEDs, and troubleshoot
library problems.
Chapter 6
Removing and Replacing Parts: Includes
procedures on removing and replacing FRUs,
exploded views of service parts, and information
on downloading firmware.
Appendix A
Error Code and Qualifier Reference:
Describes the error codes and qualifiers for
advanced troubleshooting.
Appendix B
Glossary
Safety and Regulatory: Includes safety and
regulatory information.
Glossary of Terms: Includes technical terms
used in this manual.
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Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Library Back Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Environmental Specifications (for all models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Model 2/20, 4/40, and 6/60 Library Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Model 2/20, 4/40, and 6/60 Physical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Model 12/140 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Cable Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20
Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Identifying Product Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Choosing a Location (for Model 12/140). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Rackmounting the Library. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Installing the Library (for Model 12/140 Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Fibre Channel Installation and Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
Connecting and Powering on the Library (for Model 12/140) . . . . . . . . . . . . . . . . . . . 2-37
SCSI Cable Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37
Fibre Channel Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-40
Verifying the Host Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-46
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Contents
Installing the Backup Software and Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-46
Identifying the Post-Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-47
Packing the Library for Shipping (For Model 12/140) . . . . . . . . . . . . . . . . . . . . . . . 2-51
Shipping a Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-52
Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Front Panel Display Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Nesting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Drive and Tape Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Unloading a Tape from the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Configuring the Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Configuring the Mailslot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Dynamic Host Configuration Protocol (DHCP) . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
BOOTP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
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and lower). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Retrieving Information about Fibre Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Fibre Channel Loop State. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Zoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Setting the Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Retrieving Library Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
Configuration Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31
Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Using Library LEDs to Diagnose Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Soft (Recovered) Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17
Hard (Unrecovered) Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24
Clearing the Failed State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25
Host Software and Media Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26
Backup Software Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27
Drive Media Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27
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Contents
Damaged DLT Tapes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-38
Fuse Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-46
Exploded Views of Replaceable Parts (FRUs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Front and Back FRUs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
Cosmetic and Sheetmetal FRUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
Internal FRUs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Removing and Replacing Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-18
Removing a Drive Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23
Installing a Drive Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-26
6/60 only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-28
Accessing the Side Panels for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-35
Removing the Transport Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-42
Replacing the Transport Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-43
Re-installing the Bottom Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-44
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Reassembling the Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-45
and 12/140 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-46
Removing the Vertical Lift Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-46
Replacing the Vertical Lift Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-46
Removing and Replacing the Motherboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-48
Removing and Replacing the Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-56
Removing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-56
Removing and Replacing the Front Panel Display . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-63
Removing and Replacing a Cosmetic Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-66
Removing a Cosmetic Door Face . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-66
Upgrading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-68
Using a CE Diagnostic Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-71
Declaration of Conformity (for Library Model 4/40). . . . . . . . . . . . . . . . . . . . . . . . . . . .B-3
Declaration of Conformity (for Library Model 6/60). . . . . . . . . . . . . . . . . . . . . . . . . . . .B-4
Declaration of Conformity (for Library Model 12/140). . . . . . . . . . . . . . . . . . . . . . . . . .B-5
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-6
Laser Safety Statements - US.FDA/CDRH- Optical (laser) Fibre Channel GBIC . .B-6
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Contents
United Kingdom Telecommunications Act 1984. . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-6
English Translation of Finnish Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-8
Herstellerbescheinigung. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-8
English Translation of German Sound Emission Directive . . . . . . . . . . . . . . . . . .B-9
Japanese VCCI Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-9
Japanese Harmonics Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-9
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Table 1-2. Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Table 1-3. Library Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Table 1-5. Common Library Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Table 2-2. Location Criteria. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Table 2-3. Location Criteria. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Table 2-5. SCSI Cable Connections (Model 12/140) . . . . . . . . . . . . . . . . . . . . . . . . . 2-39
Table 2-6. Fibre Channel Connections (Model 12/140). . . . . . . . . . . . . . . . . . . . . . . 2-45
Table 4-1. Configuration Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Table 4-2. Factory Default Configuration Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Table 4-4. Supported Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Table 4-5. Default SCSI IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Table 5-1. Library Back View (Model 12/140 shown). . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Table 5-3. Library Expansion Card LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Table 5-4. Remote Management Card LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Table 5-5. HVDS Library Controller Card LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Table 5-6. LVDS Library Controller Card LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Table 5-7. Standard Performance Fibre Channel Interface LEDs . . . . . . . . . . . . . 5-11
Table 5-8. High Performance Fibre Channel Interface LEDs . . . . . . . . . . . . . . . . . 5-12
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Tables
Table 5-9. Drive Module LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Table 5-10. Redundant Power Supply LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Table 5-14. Drive and Media Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28
Table 5-15. Troubleshooting Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29
Table 6-1. Common and Unique Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Table 6-2. Description of Front and Back FRUs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Table 6-6. Description of Internal FRUs (2 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15
Table 6-7. Unique Parts for Model 12/140 (5 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . 6-17
Table A-1. Error Codes and Recovery Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . .A-3
Table A-2. Error Code Qualifiers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-14
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Figure 1-1. Model 2/20 Library Front Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Figure 1-2. Model 4/40 Library Front Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Figure 1-3. Model 6/60 Library Front Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Figure 1-7. Front and Rear Views of the Library. . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Figure 2-2. Removing the Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Figure 2-3. Clip Nut Placement (Model 2/20). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Figure 2-4. Clip Nut Placement (Model 4/40). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Figure 2-5. Clip Nut Placement (Model 6/60). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Figure 2-6. Upper and Lower Rails. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Figure 2-7. Lifting Straps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Figure 2-8. Library Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Figure 2-9. Installing the Stop Bracket for Model 2/20 . . . . . . . . . . . . . . . . . . . . . . 2-17
Figure 2-14. Location of Securing Screws. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
Figure 2-15. Removing the Banding Straps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Figure 2-16. Removing the Packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Figure 2-17. Removing the Pallet Shipping Brackets . . . . . . . . . . . . . . . . . . . . . . . 2-24
Figure 2-19. Library Cabinet Hole Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Figure 2-20. Model 2/20 SCSI Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
Figure 2-21. Model 4/40 SCSI Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
Figure 2-22. Model 6/60 SCSI Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
Figure 2-24. Model 2/20 Fibre Channel Connections. . . . . . . . . . . . . . . . . . . . . . . . 2-34
Figure 2-25. Model 4/40 Fibre Channel Connections. . . . . . . . . . . . . . . . . . . . . . . . 2-35
Figure 2-26. Model 6/60 Fibre Channel Connections. . . . . . . . . . . . . . . . . . . . . . . . 2-36
Figure 2-27. Fibre Channel Cabling Alternatives . . . . . . . . . . . . . . . . . . . . . . . . . . 2-40
Figure 2-28. Fibre Channel Connections (Standard Performance Controller) . . . . 2-42
Figure 2-29. Fibre Channel Connections (Model 12/140). . . . . . . . . . . . . . . . . . . . . 2-44
xv
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Figures
Figure 3-1. Model 12/140 Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Figure 3-2. Status Bar from Main Menu Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Figure 3-4. Removing/Replacing a Magazine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Figure 3-5. Loading Ultrium Tapes into a Magazine. . . . . . . . . . . . . . . . . . . . . . . . 3-10
Figure 3-6. Loading DLT Tapes into a Magazine . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Figure 4-1. Mailslot Door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Figure 5-1. Using the Soft Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Figure 5-2. Leader in Correct Position and Door Tab . . . . . . . . . . . . . . . . . . . . . . . 5-38
Figure 5-4. LED Diagnostics Tree. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-42
Figure 6-1. Exploded View of Front and Back FRUs . . . . . . . . . . . . . . . . . . . . . . . . 6-5
Figure 6-4. Exploded View of Internal FRUs (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Figure 6-5. Exploded View of Internal FRUs (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . 6-14
Figure 6-6. Unique FRUs for Model 12/140 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16
Figure 6-8. Ribbon Cable and Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-24
Figure 6-12. Access to the Transport Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-30
Figure 6-13. Removing the Transport Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-31
Figure 6-16. Removing the Cabinet Side Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-36
Figure 6-17. Removing the Library Side Panels. . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-37
Figure 6-18. Removing the Interconnect Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-39
Figure 6-19. Removing the Shipping Brackets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-40
Figure 6-20. Removing the Retainer Brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-41
Figure 6-21. Removing the Transport Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-42
Figure 6-22. Transport Assembly Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-43
Figure 6-23. Checking the Module Alignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-44
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Figure 6-24. Vertical Lift Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-47
Figure 6-25. Motherboard Cable Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-49
Figure 6-26. Screw Locations on the Motherboard. . . . . . . . . . . . . . . . . . . . . . . . . . 6-50
Figure 6-27. Rotating the Sheet-Metal Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-51
Figure 6-31. Removing the Stop Bracket for Model 2/20 . . . . . . . . . . . . . . . . . . . . . 6-56
Figure 6-32. Replacing Individual Power Supply Units. . . . . . . . . . . . . . . . . . . . . . 6-58
Figure 6-34. Removing the Power Distribution Unit . . . . . . . . . . . . . . . . . . . . . . . . 6-62
Figure 6-35. Removing the Chin Plate and Front Cover . . . . . . . . . . . . . . . . . . . . . 6-63
Figure 6-36. Removing the Front Panel Display . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-64
Figure 6-37. Connecting the Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-65
Figure 6-38. Removing Front Door Face . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-67
xvii
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Figures
xviii
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Library Overview
Chapter Overview
Chapter Overview
• Models Described in this Manual
• Library Model 2/20, 4/40, and 6/60 Overview
• Library Model 12/140 Overview
• Technical Specifications
1-2
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Library Overview
Models Described in this Manual
Models Described in this Manual
The model number indicates drive and slot capacity. The first number
(X/) indicates drive capacity. The second number (/XX) indicates slot
capacity.
This manual includes information for the following libraries:
Table 1-1
Library Models
Model
Description
Model 2/20
One-stack library with the capacity of two
drives and twenty slots
Model 4/40
Model 6/6
Two-stack library with the capacity of four
drives and forty slots
Three-stack library with the capacity of six
drives and sixty slots
Model 4/100a
Model 6/100a
Model 6/120a
Model 6/140a
Model 8/140a
Five-stack library with the capacity of four
drives and 100 slots
Five-stack library with the capacity of six
drives and 100 slots
Six-stack library with the capacity of six
drives and 120 slots
Seven-stack library with the capacity of six
drives and 140 slots
Seven-stack library with the capacity of eight
drives and 140 slots
Model 10/140a
Model 12/140
Seven-stack library with the capacity of ten
drives and 140 slots
Seven-stack library with the capacity of
twelve drives and 140 slots
a. Referred to in this manual as “Model 12/140,” which indicates any
library that is five levels and higher. Certain models may not be
available at the release date of this manual.
Chapter 1
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Library Overview
Library Model 2/20, 4/40, and 6/60 Overview
Library Model 2/20, 4/40, and 6/60 Overview
Front Panel Overview
The front panel is the local control device for the library, and is located on
the front of the library. The LED bar beneath the front panel display
indicates library activity.
• Green = library is ready and idle
• Flashing green = library or drive is active
• Amber = library is partially available and idle
• Flashing amber = library failed
Figure 1-1
Model 2/20 Library Front Panel
1
2
3
4
Door 1 with lock (slots 1-10 with slot 1 at the front)
5
6
7
Soft keys
Door 2 with lock (slots 11-20 with slot 20 at the front)
Front panel display
Front panel LED
Power (standby) switch
Viewing window
1-4
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Library Overview
Library Model 2/20, 4/40, and 6/60 Overview
Figure 1-2
Model 4/40 Library Front Panel
1
2
3
4
5
Door 1 with lock (slots 1-10 with slot 1 at the front)
Door 2 with lock (slots 11-20 with slot 20 at the front)
Door 3 with lock (slots 21-30 with slot 21 at the front)
Door 4 with lock (slots 31-40 with slot 40 at the front)
Front panel display
6
7
8
9
Viewing windows
Soft keys
Front panel LED
Power (standby) switch
Chapter 1
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Library Overview
Library Model 2/20, 4/40, and 6/60 Overview
Figure 1-3
Model 6/60 Library Front Panel
1
2
3
4
5
6
Door 1 with lock (slots 1-10 with slot 1 at the front)
7
8
9
Front panel display
Viewing windows
Soft keys
Door 2 with lock (slots 11-20 with slot 20 at the front)
Door 3 with lock (slots 21-30 with slot 21 at the front)
Door 4 with lock (slots 31-40 with slot 40 at the front)
Door 5 with lock (slots 41-50 with slot 41 at the front)
Door 6 with lock (slots 51-60 with slot 60 at the front)
10 Front panel LED
11 Power (standby) switch
1-6
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Library Overview
Library Model 2/20, 4/40, and 6/60 Overview
Library Back Panel
Figure 1-4
Model 2/20 Back Panel Features
1
Vacant slot
4
Fibre Channel interface card
(optional)
2
3
Remote management card
Library controller card
5
6
Power supply
Product information labels
Chapter 1
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Library Overview
Library Model 2/20, 4/40, and 6/60 Overview
Figure 1-5
Model 4/40 Back Panel Features
1
2
3
4
Vacant slot
5
6
7
Slave controller card
Power supply
Remote management card
Library controller card
Product information labels
Fibre Channel interface
card (optional)
1-8
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Library Overview
Library Model 2/20, 4/40, and 6/60 Overview
Figure 1-6
Model 6/60 Back Panel Features
1
2
3
4
Vacant slot
5
6
7
Slave controller card
Power supply
Remote management card
Library controller card
Product information labels
Fibre Channel interface
card (optional)
Chapter 1
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Library Overview
Library Model 12/140 Overview
Figure 1-7 identifies the locations and names of the library’s major
components.
Figure 1-7
Front and Rear Views of the Library
1
Cabinet side panels
5
Power (standby)
switch
8
9
Power distribution unit
Power cord
2
3
4
Mailslot
6
7
Anti-tip rails
Leveler feet
Front panel display
Service access panel
10 Product information labels
1-10
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Library Overview
Technical Specifications
Technical Specifications
Environmental Specifications (for all models)
Table 1-2
Environmental Specifications
Characteristic
Specification
Temperature/Humidity
Operating
10º to 35º C
Non-operating
-35º to 65º C
25º C maximum
Operating wet-bulb
temperature
Non-operating wet-bulb
temperature
46º C maximum
Gradient
10º per hour
Transportation
Humidity
-30 to 60º C (<14 consecutive days)
Operating
20% to 80% RH non-condensing
10% to 90% RH non-condensing
Non-operating
Shock
Operating
4.0 g (half-sine)
10 g/24 ips
Non-operating
Vibration (5-500 Hz)
Operating
0.21g RMS (random)
2.1g RMS (random)
Non-operating
Operating
0.25g (0-peak, swept-sine)
.5g (0-peak, swept-sine)
Non-operating
Chapter 1
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Library Overview
Technical Specifications
Model 2/20, 4/40, and 6/60 Library Specifications
Table 1-3
Library Specifications
Description
Model 2/20
Model 4/40
Model 6/60
Average tape access time
15 seconds
46 seconds
15 seconds
46 seconds
15 seconds
46 seconds
Average tape exchange
time
(mean time to eject tape
from drive, robotically
exchange tape from
magazine and reload drive)
Storage capacity
MTBF
Dependent upon model and configuration
100,000 Hours
(robotics only)
50,000 Hours
100,000 Hours
(robotics only)
50,000 Hours
100,000 Hours
(robotics only)
50,000 Hours
(including drives) (including drives) (including drives)
1,000,000 swapsa
(robotics)
1,000,000 swapsa
(robotics)
1,000,000 swapsa
(robotics)
MSBF (robotics)
Line voltage
100-127/200-240
VAC
100-127/200-240
VAC
100-127/200-240
VAC
Auto-selecting
Auto-selecting
Auto-selecting
Line frequency
50-60 HZ
50-60 HZ
50-60 HZ
Power consumption
Typical: 175W,
Max: 200W
Typical: 340W
Max: 375W
Typical: 500W
Max: 560W
a. 1 swap = 2 moves (see Glossary for more information)
1-12
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Library Overview
Technical Specifications
Model 2/20, 4/40, and 6/60 Physical Specifications
Table 1-4
Physical Specifications of the Libraries
Description
Specification
Height
Model 2/20
216 mm (8.5 inches)
489 mm (19.25 inches)
711 mm (28 inches)
442 mm (17.4 inches)
696 mm (27.4 inches)
Model 4/40
Model 6/60
Width (all)
Depth (all)
Weight (net)
Model 2/20
40.9 kg (90 lbs) with drives and without media
76.4 kg (165 lbs) with drives and without media
104.1 kg (229 lbs) with drives and without media
Model 4/40
Model 6/60
Weight (packaged)
Model 2/20
53.1 kg (117 lbs)
81.7 kg (180 lbs)
110.7 kg (244 lbs)
Model 4/40
Model 6/60
SCSI Interface
68-pin, high-density, low- or high-voltage
differential connector
Fibre Channel
Interface
• Shortwave optical Gigabit serial interface
utilizing a GBIC or built-in optical connection
• Dual high density or VHDCI low- or
high-voltage differential SCSI ports
• Industry-standard TachyonTM controller or
TL controller
Chapter 1
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Library Overview
Technical Specifications
Model 12/140 Specifications
Table 1-5
Common Library Specifications
Description
Specifications for All 12/140 Models
(4/100, 6/100, 6/120, 6/140, 8/140, 10/140, and 12/140)
General
Average tape access time
24 seconds
52 seconds
Average tape exchange time
(mean time to eject tape from
drive, robotically exchange tape
from magazine and reload drive)
MSBF (robotics)
Line voltage
Line frequency
Physical
1,000,000 swaps
100-127 VAC, 200-240 VAC
50-60 Hz
Height
194.5 cm (76.58 in)
56.13 cm (22.10 in)
82.70 cm (32.56 in)
Width
Depth
Interface
SCSI interface
68-pin, high-density, low- or high-voltage differential
connector
Fibre channel interface
• GBIC interface with 1 Gigabit data rate
• Dual low- or high-voltage differential SCSI ports
• Industry-standard Tachyon controller
• FC_AL (Fibre Channel Arbitrated Loop) compatible
topology
RMC interface
• RJ45 standard network connector
• 10/100 Base-TX network port
1-14
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Library Overview
Technical Specifications
Table 1-6
Unique Library Specifications
Capacity
(native)
MTBF
(library only)
Power
Consumption
Weight
(net)
Weight
(packaged)
Model 4/100
DLT: 4 TB
Typical: 425W
Max: 450W
213 kg
275 kg
55,000 hours
55,000 hours
HP Ultrium: 10 TB
(470 lbs)
(605 lbs)
Model 6/100
DLT: 4 TB
Typical: 565W
Max:600W
222 kg
284 kg
HP Ultrium: 10 TB
(490 lbs)
(625 lbs)
Model 6/120
DLT: 4.8 TB
Typical: 590W
Max: 625W
263 kg
325 kg
50,000 hours
HP Ultrium: 12 TB
(580 lbs)
(715 lbs)
Model 6/140
DLT: 5.6 TB
Typical: 615W
Max: 650W
304 kg
365 kg
45,000 hours
45,000 hours
45,000 hours
45,000 hours
HP Ultrium: 14 TB
(670 lbs)
(805 lbs)
Model 8/140
DLT: 5.6 TB
Typical: 755W
Max: 800W
313 kg
374 kg
HP Ultrium: 14 TB
(690 lbs)
(825 lbs)
Model 10/140
DLT: 5.6 TB
Typical: 895W
Max: 950W
322 kg
383 kg
HP Ultrium: 14 TB
(710 lbs)
(845 lbs)
Model 12/140
DLT: 5.6 TB
Typical: 1035W
Max: 1100W
331 kg
392 kg
HP Ultrium: 14 TB
(730 lbs)
(865 lbs)
Chapter 1
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Library Overview
Drive and Media Specifications
Drive and Media Specifications
Table 1-7
Ultrium Drive Specifications
Description
Performance
HP Ultrium
Read/write transfer rate:
(maximum sustained)
• Non-compressed mode:
15 MB/second
• Compressed (2:1 typical):
30 MB/second
Burst transfer rate
Average access time
Loading time
80 MB/second
90 seconds
25 seconds (maximum)
13 seconds (maximum)
250,000 hours
Unloading time
MTBF
Interface type
• Low-Voltage Differential (LVD)
Ultra 2 SCSI
• High-Voltage Differential (HVD)
Ultra SCSI
1-16
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Library Overview
Drive and Media Specifications
Table 1-8
Ultrium Media Specifications
Characteristic
Ultrium Media
Formatted capacity
Basic description
Tape length
200 GB (2:1 typical compression)
0.5 inch (metal particle)
580 meters (1903 feet)
Cartridge dimensions
10.2 x 10.5 x 2.2 cm
(4.02 x 4.15 x 0.85 in)
Shelf life
30 years
Cartridge life
• 1,000,000 passes (any point on the
tape passing the recording head in
either direction)
• 20,000 loads/unloads
Cleaning cartridge life
15 uses
Chapter 1
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Library Overview
Drive and Media Specifications
Table 1-9
DLT Drive Specifications
Description
Quantum DLT 8000
Performance
Read/write transfer rate:
maximum sustained (DLT
Type IV media)
• Non-compressed mode:
6.0 MB/second
• Compressed (2:1 typical):
12.0 MB/second
Burst transfer rate
Average access time
20 MB/second
60 seconds
Loading time to BOT
37 seconds (average)
(for previously written tape)
Unloading time from BOT
MTBF
17 seconds (average)
250,000 hours
Interface type
• Low-Voltage Differential (LVD)
Fast wide SCSI
• High-Voltage Differential (HVD)
Fast wide SCSI
Table 1-10
DLT Media Specifications
Characteristic
DLT Type IV Media
Formatted capacity
DLT 8000 format:
• 40 GB (non-compressed)
• 80 GB (2:1 typical compression)
Basic description
Tape length
0.5 inch (metal particle)
557 meters (1828 feet)
Cartridge dimensions
10.4 x 10.4 x 2.5 cm
(4.1 x 4.1 x 1.0 in)
1-18
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Library Overview
Drive and Media Specifications
Table 1-10
DLT Media Specifications
Characteristic
DLT Type IV Media
Shelf life
30 years (minimum) @ 20° C
40% RH (non-condensing)
Cartridge life
• 1,000,000 passes (any point on the
tape passing the recording head in
either direction)
• 2,000 loads/unloads
Cleaning cartridge life
20 uses
Chapter 1
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Library Overview
Cable Specifications
Cable Specifications
SCSI Cables
Interface
Maximum supported length
Fast SCSI
10 MB/second Narrow
20 MB/second Wide
Normal/Slow SCSI
5 MB/second Narrow
10 MB/second Wide
Single-Ended
3 meters
6 meters
Low-Voltage
Differential
12 meters
12 meters
High-Voltage
Differential
25 meters
25 meters
NOTE
For more information about supported SCSI cable lengths, you can look
at the following websites: http://www.scsifaq.org/scsifaq.html or
http://www.scsita.org/aboutscsi/terms/scsiterms.html.
Fibre Channel Cables
Cable
Maximum supported length
50/125 fiber-optic cable
62.5/125 fiber-optic cable
500 meters
175 meters
1-20
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Library Installation
Chapter Overview
Chapter Overview
This chapter describes the following:
6/60)
• Connecting and Powering on the Library (for Model 12/140)
• Verifying the Host Configuration
• Identifying the Post-Installation Tasks
• Moving or Shipping the Library
2-2
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Library Installation
Identifying Product Components
Identifying Product Components
NOTE
Depending on the library configuration, the following accessories can be
included with the library. The quantity will vary, depending on the
library model.
Table 2-1
Accessories
Description
Component
SCSI interface
cable
Four-meter SCSI cable(s) with 68-pin connectors (used for LVDS
and HVDS).
SCSI HVDS
terminator
High voltage differential 68-pin SCSI terminator.
Low voltage differential 68-pin SCSI terminator.
68-pin cable that connects the library controller to a drive.
SCSI LVDS
terminator
SCSI jumper
cable
SCSI VHD cable
Used for Fibre Channel configurations with the high-performance
board.
Fibre channel
cable
Optical short-wave cable (16 meters) that connects the Fibre
Channel card to the host, hub or switch.
Fibre channel
GBIC
Connects the Fibre Channel cable to the hub, switch or host (used
on the standard- performance Fibre Channel board).
Power cord(s)
Tape cartridge
Localized power cord(s).
Tape cartridges included for data backup.
Cleaning cartridge used when cleaning a drive.
Cleaning
cartridge
Label kit
25 bar-code labels for data tapes, 5 bar-code labels for cleaning
tapes, and reordering information.
Chapter 2
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Library Installation
Choosing a Location (for Models 2/20, 4/40, and 6/60)
Choosing a Location (for Models 2/20, 4/40, and
6/60)
Choose a location that meets the following criteria.
Table 2-2
Location Criteria
Room temperature
Power source
10-35º C (50-95º F)
AC power voltage: 100-127 V or 200-240 V Auto-selecting
Line frequency: 50-60 HZ
LAN connection
Air quality
Locate the library near a LAN connection to connect the remote
management card.
Minimal sources of particulate contamination. Avoid areas near
frequently used doors and walkways, stacks of supplies that
collect dust, printers, and smoke-filled rooms.
CAUTION: Excessive dust, debris, and particulates can damage
tapes and tape drives.
Humidity
20-80% RH
Adequate clearance
Stand-alone configuration:
Back
Front
Sides
56 cm (22 inches) for cooling and service.
86 cm (34 inches) for operator access.
56 cm (22 inches) for removal of the external cover.
Rackmounted configuration:
Back
Allow adequate room for service access, at least 61
cm (24 inches).
Front
86 cm (34 inches) for operator access.
Height
For ease of use and optimum safety, the top of the
library should be mounted approximately 120 cm
(48 inches) above the floor.
2-4
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Library Installation
Choosing a Location (for Models 2/20, 4/40, and 6/60)
Choosing a Location (for Model 12/140)
NOTE
Locate the AC outlet near the library. The AC power cord is the main AC
disconnect device and must be easily accessible at all times.
Table 2-3
Location Criteria
Room
10-35º C (50-95º F)
temperature
Power source
AC power voltage: 100-127 V or 200-240 V Auto-selecting
Line frequency: 50-60 Hz
A dedicated 20A circuit is required
NOTE: The power cord supplied with the library is 4.5 meters (14.76
feet) in length.
Library power
consumption
Model 4/100
Model 6/100
Model 6/120
Model 6/140
Model 8/140
Model 10/140
Model 12/140
Typical: 425W, Max: 450W
Typical: 565W, Max: 600W
Typical: 590W, Max: 625W
Typical: 615W, Max: 650W
Typical: 755W, Max: 800W
Typical: 895W, Max: 950W
Typical: 1035W, Max: 1100W
LAN
connection
Locate the library near a LAN connection for connecting the remote
management card.
Air quality
Minimal sources of particulate contamination. Avoid areas near
frequently used doors and walkways, stacks of supplies that collect dust,
and smoke-filled rooms.
CAUTION: Excessive dust and debris can damage tapes and tape
drives.
Humidity
20-80% RH
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Library Installation
Choosing a Location (for Models 2/20, 4/40, and 6/60)
Table 2-3
Location Criteria
Clearance
Back
Front
Sides
Minimum of 55.88 cm (22 inches)
Minimum of 190.5 cm (75 inches)
Minimum of 5.08 cm (2 inches)
Floor rating
Tip rating
A fully loaded library can weigh up to 385.48 kg (850 lbs). Each caster
supports up to 96.37 kg (212.5 lbs). To support the weight exerted on the
floor by the casters, the floor rating must meet or exceed 1,694 kg per
square meter (347 lbs per square foot).
Do not tip the library more than 10°. Ensure that the location for the
library has a level surface.
2-6
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Library Installation
Installing a Stand-alone Library into a Rack
Installing a Stand-alone Library into a Rack
To install a stand-alone library in a rack, remove the cover and feet by
following these steps:
1. Remove the following six screws (Figure 2-1):
a. Four 10-24 screws, one located at each of the four feet.
b. Two 10-24 screws near the bottom and at the back of the library.
2. Lift the cover off the library.
NOTE
The cover may fit tightly. If you cannot remove it easily, ease the sides
out while lifting up on the cover.
Figure 2-1
Removing the Cover
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Library Installation
Installing a Stand-alone Library into a Rack
3. Remove the feet as follows:
a. Remove the 10-24 torx pan head machine screws from the side of
each foot assembly.
b. Slide the feet off the library.
Figure 2-2
Removing the Feet
4. Follow the steps in “Installing the Library into a Rack (for Model 2/20,
4/40, and 6/60)” on page 2-9 to rackmount the library.
2-8
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Library Installation
Installing the Library into a Rack (for Model 2/20, 4/40, and 6/60)
The instructions in this section apply to library Models 2/20, 4/40, and
6/60, mounted in a standard 19-inch rack.
NOTE
For stand-alone installations, see “Connecting and Powering on the
Library (for Models 2/20, 4/40, and 6/60)” on page 2-28.
CAUTION
Make sure that the rack and all equipment mounted in the rack have a
reliable ground connection.
Verify that the total current of the rack components does not exceed the
current rating of the power distribution unit or outlet receptacles.
WARNING
Do not move the library without additional help and/or an
appropriately rated lift device. Model 2/20 weighs 90 pounds
(40.9 kilograms). Model 4/40 weighs 165 pounds (76.4 kilograms).
Model 6/60 weighs 229 pounds (104.1 kilograms).
Tools and Parts
Before you begin, ensure that you have the following:
• Phillips #2 screwdriver
• Torx screwdriver with T25 bit
• 1/2-inch open-end wrench
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Library Installation
Installing the Library into a Rack (for Model 2/20, 4/40, and 6/60)
Table 2-4
Rack Kit Components
ID
Part and Quantity
Number
1
2
3
4
5
6
7
Upper left rail (1)
Upper right rail (1)
Lower left rail (1)
Lower right rail (1)
10-32 Screws (20)
10-32 Clip nuts (20)
Clip nut template (3
packaged together, one per
model)
8
9
2/20 Stop bracket (1)
4/40 and 6/60 Stop bracket
(1)
10
Flush-mount trim brackets
(2)
2-10
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Library Installation
Installing the Library into a Rack (for Model 2/20, 4/40, and 6/60)
Rackmounting the Library
WARNING
Before you begin, lower the rack’s leveler feet, and extend the
rack’s anti-tip rails. Failure to extend the anti-tip rails could
result in personal injury or damage to the tape library if the rack
tips over.
TIP
1. Use the template for your model library as a guide, and install five
clip nuts into each front column of the rack (Figure 2-3, Figure 2-4, or
Figure 2-5, depending on the model library). In Figure 2-4 and
Figure 2-5, the grey clip nuts on Models 4/40 and 6/60 indicate the
position of the trim brackets (see step 6). The upper grey clip nuts are
used for racks with a 55-mm bezel depth. The lower grey clip nuts are
used for flush-mount racks.
Use the template as a guide, and install four clip nuts into each back
column of the rack.
NOTE
Use the EIA markers as a reference point to ensure that the holes on the
rack correspond to the holes on the template. The EIA markers on the
template are represented by #>. The # indicates a number on the rack
column.
The rack might look different from the illustration. If the holes in the
rack do not align with the template, move the template up one or two
holes to create proper alignment.
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Library Installation
Installing the Library into a Rack (for Model 2/20, 4/40, and 6/60)
Figure 2-5
Clip Nut Placement (Model 6/60)
Front
Back
depth, and attach to the back clip nuts. To allow for enough clearance,
do not tighten these screws until you have installed the library.
NOTE
Ensure that you are using the appropriate holes in the upper rail to
allow for enough clearance, illustrated in Figure 2-6. Models 4/40 and
6/60 need additional clearance at the top of the library to accommodate
the vertical lift assembly. The clearance between the top and bottom rails
should be: Model 2/20 = 8.5 inches; Model 4/40 = 17 inches; Model 6/60
= 25.5 inches.
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Library Installation
Installing the Library into a Rack (for Model 2/20, 4/40, and 6/60)
3. Align the lower (black/silver) rail with the lower two clip nuts, and
loosely install a 10-32 screw into each clip nut. (See Figure 2-6.)
a. Slide the rail so that it equals the rack depth, and loosely install
the screws.
b. Tighten all screws to secure the rails.
c. Tighten the two pre-installed screws inside each mounting rail to
secure the rail in position.
Figure 2-6
Upper and Lower Rails
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Library Installation
Installing the Library into a Rack (for Model 2/20, 4/40, and 6/60)
4. Install the library.
CAUTION
TIP
appropriate force when lifting the library.
To reduce the weight of the library, you can remove all the drives. See
“Removing and Replacing Drive Modules” on page 6-21 for more
information.
• Model 2/20:
With the help of another person, use the removable lifting straps
on the sides of the library, and slide the library between the upper
and lower sets of mounting rails. Remove the lifting straps once
the library is partially installed. Save these straps for future use.
Figure 2-7 Lifting Straps
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Library Installation
Installing the Library into a Rack (for Model 2/20, 4/40, and 6/60)
• Model 4/40 and Model 6/60:
Use a mechanical lift that is rated to the weight of the library, and
follow the steps below to install the library.
a. Break away the edges of the packing material at the bottom of
the library.
mechanical lift. Use the lift to raise the library so that it aligns
with the bottom rails.
c. Slide the library onto the lower rails. Have at least one person
guide the library from the front and one person pull the library
from the back, using the vertical handle (Figure 2-8).
d. Remove the lifting straps once the library is partially installed.
Save the straps for future use.
Figure 2-8
Library Installation
CAUTION
Do not push the library from the front. Use the handle shown in
Figure 2-8. DO NOT pull on the handle(s) located on the back of the
power supply or drive modules.
2-16
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Library Installation
Installing the Library into a Rack (for Model 2/20, 4/40, and 6/60)
WARNING
Do not move the library without additional help and/or an
appropriately rated lift device. Model 2/20 weighs 90 pounds
(40.9 kilograms). Model 4/40 weighs 165 pounds (76.4 kilograms).
Model 6/60 weighs 229 pounds (104.1 kilograms).
5. Tighten the screws on the top mounting rail to secure the library.
6. Install the stop bracket to ensure the library is secured inside the
rack, and will not come out past the service position (approximately
2/3 of the library is out of the rack).
• Model 2/20
a. From the back of the library, unscrew the power supply
thumbscrew by hand or with a screwdriver.
b. Install the stop bracket by sliding the edge of the bracket under
the thumbscrew and threading the tab through the latch stop.
c. Tighten the power supply thumbscrew to secure the bracket to
the library.
Figure 2-9 Installing the Stop Bracket for Model 2/20
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Library Installation
Installing the Library into a Rack (for Model 2/20, 4/40, and 6/60)
• Models 4/40 and 6/60
library to the service position to access the top cover. Do not
push the library past the latch stop tabs.
b. Remove the left back 10-24 screw from the top cover.
c. Install the stop bracket by fully inserting the tab into the latch
stop (Figure 2-10).
d. Re-install the screw into the top cover.
Figure 2-10 Installing the Stop Bracket for Models 4/40 and 6/60
2-18
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Library Installation
Installing the Library into a Rack (for Model 2/20, 4/40, and 6/60)
7. Insert trim brackets into the slots on each side of the library
(Figure 2-11, Figure 2-12, or Figure 2-13).
Figure 2-11
Trim Brackets (Model 2/20)
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Library Installation
Installing the Library into a Rack (for Model 2/20, 4/40, and 6/60)
8. Open the front doors and tighten the screws to lock the library into
place (Figure 2-14). The screws are located behind the front doors.
NOTE
The doors may also be key locked. The keys are attached to the power
supply handle on the back of the library.
Figure 2-14
Location of Securing Screws
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Library Installation
Installing the Library (for Model 12/140 Only)
Installing the Library (for Model 12/140 Only)
Unpacking the Library
Tools
Before unpacking the library, ensure that you have the following tools:
• 7/16 socket wrench
• 9/16 socket wrench
• 1/2-inch open-end wrench
Procedure
1. Remove the vertical banding straps (Figure 2-15).
a. Hold the ramp in place before removing the banding straps, as the
hinged ramp is solely held in place by the straps.
b. Remove the four vertical banding straps that secure the library to
the shipping pallet.
Figure 2-15
Removing the Banding Straps
2-22
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Library Installation
Installing the Library (for Model 12/140 Only)
2. Slowly lower the ramp to the floor, being careful not to let it fall.
3. Remove the four clips that secure the cardboard tube around the
library by pinching the center tabs and pulling them out (Figure 2-15
on page 2-22).
4. Carefully remove the packaging from the library (Figure 2-16):
a. Remove the cardboard cap from the top of the library.
b. Remove the cardboard tube that wraps around the library.
c. Remove the accessory kit from the side of the library.
d. Remove the plastic bag covering the library.
e. Remove the foam cushion from the back of the library.
Figure 2-16 Removing the Packaging
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Library Installation
Installing the Library (for Model 12/140 Only)
5. Use a socket wrench to remove the front and rear pallet shipping
brackets that secure the library to the shipping pallet (Figure 2-17).
Each bracket has four bolts.
a. Remove the two 9/16 bolts that secure the front bracket to the
pallet. The rear bracket can stay attached to the pallet for storage.
b. Remove the two 7/16 bolts that secure each bracket to the library.
NOTE
You may want to save the pallet shipping brackets for use in securing the
library to the floor. This optional step is covered later in the installation
process.
Figure 2-17
Removing the Pallet Shipping Brackets
2-24
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Library Installation
Installing the Library (for Model 12/140 Only)
6. With at least two people, remove the library from the shipping pallet
by slowly rolling it down the ramp and onto the floor (Figure 2-18).
Figure 2-18
Removing the Library from the Shipping Pallet
7. Remove the ramp from the shipping pallet for storage, and save all
packing materials for future shipping.
8. Carefully move the library to the installation location (see page 2-5).
9. Lower the library’s leveler feet using a 1/2-inch open-end wrench.
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Library Installation
Installing the Library (for Model 12/140 Only)
10.Secure the library to the floor (optional). Figure 2-19 illustrates the
library cabinet hole pattern for attaching floor mounting brackets.
The pattern is repeated on the front and rear of the cabinet base. All
holes are threaded 1/4 - 20.
You can use the pallet shipping brackets that previously secured the
library to the pallet in order to mount the library to the floor.
Figure 2-19
Library Cabinet Hole Pattern
2-26
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Library Installation
Preparing the Host for Installation
Preparing the Host for Installation
Install the SCSI host bus adapter card(s) and compatible driver(s). Refer
to the host computer and the interface card user manuals for information
on installing interface cards. Ensure that you have a host bus adapter
card that is compatible with the library.
1. Properly power off all peripheral devices connected to the host
computer.
NOTE
If the host computer is connected to a network, check with the system
administrator before turning off power.
2. Power off the host.
• Use proper procedures to prevent electrostatic discharge (ESD).
Use wrist-grounding straps and anti-static mats when removing
internal components.
• Make sure that the host computer has the appropriate number of
card expansion slots available.
• Ensure the host bus adapter card is support by your backup
software application.
• Refer to the “Cable Specifications” on page 1-20 for more
information on SCSI cable length requirements.
• Check for available SCSI IDs if you are installing the library onto
the same SCSI bus as other devices. You might need to change the
SCSI ID from the library front panel if you think there will be an
ID conflict with another device.
3. When the host is powered on, install the software and/or driver(s) into
the host that are compatible with the library.
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Library Installation
Connecting and Powering on the Library (for Models 2/20, 4/40, and
6/60)
Models 2/20, 4/40, and 6/60)
SCSI Cable Connections
NOTE
Refer to “Fibre Channel Installation and Connections” on page 2-32 if the
library is configured with Fibre Channel.
Connect the library as follows (refer to Figure 2-20 through Figure 2-22):
1. Properly power off all peripheral devices connected to the host
computer.
If the host computer is connected to a network, check with the system
administrator before turning off power.
2. Power off the host.
3. Connect a 68-pin SCSI cable from the top connector of the library
controller to the host.
CAUTION
Use SCSI cables and HVDS differential terminators for high-voltage
SCSI interfaces. Use SCSI cables and LVDS differential terminators for
low-voltage SCSI interfaces. The label on the library controller indicates
high or low voltage.
4. Connect a jumper cable from the bottom connector of the library
controller to the first (left) drive module. Daisy-chain that drive
module to the second (right) drive module. For single-level libraries,
skip to step 6.
5. For multi-level libraries:
a. Daisy-chain the drive modules on each level by connecting a
jumper cable from the left drive module to the right drive module.
b. Connect a SCSI cable from the left drive module to the host.
2-28
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Library Installation
Connecting and Powering on the Library (for Models 2/20, 4/40, and
6/60)
6. Add the appropriate terminators to the remaining SCSI connectors.
7. Connect the remote management card to the LAN (see “Configuring
the Remote Management Card” on page 4-10).
9. Power on the library by pressing the power (standby) switch in the
bottom right corner.
After the power-up test completes (takes several minutes), you will
see the default Home Screen on the library’s front panel (see “Front
Panel Overview” on page 3-3).
10.Power on other peripherals and then the host.
Figure 2-20
Model 2/20 SCSI Cable Connections
1
2
3
4
5
Host (user configured)
SCSI cable with 68-pin connectors
Remote management card LAN connection
Jumper cable with SCSI 68-pin connectors
Appropriate 68-pin terminator
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Library Installation
Connecting and Powering on the Library (for Models 2/20, 4/40, and
6/60)
Figure 2-21
Model 4/40 SCSI Cable Connections
1
2
3
4
5
Host (user configured)
SCSI cable with 68-pin connectors
Remote management card LAN connection
Jumper cable with SCSI 68-pin connectors
Appropriate 68-pin terminator
2-30
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Library Installation
Connecting and Powering on the Library (for Models 2/20, 4/40, and
6/60)
Figure 2-22
Model 6/60 SCSI Cable Connections
1
2
3
4
5
Host (user configured)
SCSI cable with 68-pin connectors
Remote management card LAN connection
Jumper cable with SCSI 68-pin connectors
Appropriate 68-pin terminator
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Library Installation
Connecting and Powering on the Library (for Models 2/20, 4/40, and
6/60)
Fibre Channel Installation and Connections
Refer to Figure 2-24 through Figure 2-26, and connect the library as
follows:
1. Ensure that the library and host are inactive, and the library is
disconnected from the host.
2. Ensure that the required host software has been installed.
3. Power off the host, hub, or switch. If the host computer is connected to
a network, check with the system administrator before turning off
power.
4. Install a host bus adapter(s) into the host computer (if needed).
5. Connect the hardware.
a. On each level of the library, connect the SCSI cable from bus 1 on
each Fibre Channel interface card to the left connector on the left
drive module.
b. On each level of the library, connect the SCSI cable from bus 2 on
each Fibre Channel interface card to the left connector on the
right drive module.
c. Connect an additional SCSI cable from the top connector on the
library controller card to the right connector on the left drive
module (drive module 1) to daisy chain the library controller to the
drive.
connectors on the drive modules.
f. Connect the Fibre Channel cable(s) to the host, hub, or switch.
• For the standard performance Fibre Channel controller, a
GBIC is required. (See Figure 2-23 on page 2-33.)
2-32
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Library Installation
Connecting and Powering on the Library (for Models 2/20, 4/40, and
6/60)
Figure 2-23
Fibre Channel Connections (Standard Performance Controller)
NOTE
Your Fibre Channel interface type (standard or high performance) is
dependent on the drive technology in your library. To identify whether
you have the high performance or standard performance Fibre Channel
interface, see page 5-11.
CAUTION
The Fibre Channel printed circuit boards may contain a laser system
(GBIC or GLM module) that is classified as a “Class-I Laser Product”
under a U.S. Department of Health and Human Services (DHHS)
Radiation Performance standard according to the Radiation Control for
Health and Safety Act of 1968 and EN60825-1(+A11) safety of laser
products. The compliance statement is located on the module.
6. Power on the hub or switch (if present).
7. Connect the power cord(s) from the library to a grounded power
receptacle, and power on the library. The standby switch is recessed
on the front of the library.
8. After the power-on test completes, go to the front panel to configure
the library for Fibre Channel. See page 4-16 or page 4-18 for more
information.
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Library Installation
Connecting and Powering on the Library (for Models 2/20, 4/40, and
6/60)
9. Connect the remote management card (see “Configuring the Remote
Management Card” on page 4-10).
10.Power on the host.
Figure 2-24
Model 2/20 Fibre Channel Connections
1
2
3
4
Hosts (user configured)
5
6
7
8
SCSI cable from the library controller card to
drive 1
Hub or switch
SCSI cable from bus 1 on the Fibre Channel
interface card to drive 1
Remote management card
LAN connection
SCSI cable from bus 2 on the Fibre Channel
interface card to drive 2
Appropriate SCSI terminator
Fibre Channel cable to hub or switch
2-34
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Library Installation
Connecting and Powering on the Library (for Models 2/20, 4/40, and
6/60)
Figure 2-25
Model 4/40 Fibre Channel Connections
1
2
3
4
5
Hosts (user configured)
6
7
8
9
SCSI cable from bus 1 on the Fibre Channel
interface card to drive 1
Hub or switch
SCSI cable from bus 2 on the Fibre Channel
interface card to drive 2
Remote management card LAN
connection
SCSI cable from bus 2 on the Fibre Channel
interface card to drive 4
Appropriate SCSI terminator
SCSI cable from bus 1 on the Fibre Channel
interface card to drive 3
SCSI cable from the library
controller card to drive 1
10 Fibre Channel cable to hub or switch
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Library Installation
Connecting and Powering on the Library (for Models 2/20, 4/40, and
6/60)
Figure 2-26
Model 6/60 Fibre Channel Connections
1
2
3
4
5
6
Hosts (user configured)
7
8
9
SCSI cable from bus 2 on the Fibre
Channel interface card to drive 2
Hub or switch
SCSI cable from bus 2 on the Fibre
Channel interface card to drive 4
Remote management card LAN
connection
SCSI cable from bus 1 on the Fibre
Channel interface card to drive 3
Appropriate SCSI terminator
10 SCSI cable from bus 2 on the Fibre
Channel interface card to drive 6
SCSI cable from the library
controller card to drive 1
11 SCSI cable from bus 1 on the Fibre
Channel interface card to drive 5
SCSI cable from bus 1 on the Fibre
Channel interface card to drive 1
12 Fibre Channel cable to hub or switch
2-36
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Library Installation
Connecting and Powering on the Library (for Model 12/140)
Connecting and Powering on the Library (for
Model 12/140)
The figures in this section depict library Model 12/140. The number of
drives and cards will vary, depending on the model.
NOTE
NOTE
The power cord is factory installed. Libraries that are shipped to
Argentina, Brazil, Chile, China, Hong Kong, Israel, Laos, Paraguay,
Peru, Philippines, Singapore, and Thailand will have a stripped power
cord. The appropriate connector must be installed by an electrician.
SCSI Cable Connections
Refer to “Fibre Channel Installation and Connections” on page 2-32 if the
library is configured with Fibre Channel.
Connect the library as follows (refer to Table 2-5 on page 2-39):
1. Properly power off all peripheral devices connected to the host
computer.
2. Power off the host. If the host is connected to a network, check with
the system administrator before turning off power.
3. Connect a 68-pin SCSI cable from the top connector of the library
controller to the host.
CAUTION
Use SCSI cables and HVDS differential terminators for high-voltage
SCSI interfaces. Use SCSI cables and LVDS differential terminators for
low-voltage SCSI interfaces. The label on the library controller indicates
high or low voltage.
4. Connect a jumper cable from the bottom connector of the library
controller to the first (left) drive module. Daisy-chain that drive
module to the second (right) drive module.
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Library Installation
Connecting and Powering on the Library (for Model 12/140)
5. For the upper levels of the library:
b. Connect a SCSI cable from the left drive module to the host.
6. Add the appropriate terminators to the remaining SCSI connectors.
7. Connect the remote management card (see “Configuring the Remote
Management Card” on page 4-10).
WARNING
NOTE
Note the high leakage label on the back of the library before
connecting power to the library.
The AC power cord is the library’s main AC disconnect device and must
be easily accessible at all times.
8. Connect the power cord from the power distribution unit to a
dedicated, grounded power receptacle, and power on the library. The
power (standby) switch is recessed and on the lowest level on the
front of the library. After the power-up test is complete (this may take
several minutes), you will see the Home screen on the library’s front
panel. The Home screen displays the status of the drives and library.
9. Power on other peripherals and then the host.
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Library Installation
Connecting and Powering on the Library (for Model 12/140)
Table 2-5
SCSI Cable Connections (Model 12/140)
1
2
3
Host (user configured)
SCSI cable to host
Remote management card
LAN connection
4
5
6
SCSI cable to host
Jumper cable
Appropriate 68-pin
terminator
7
8
9
SCSI cable to host
Jumper cable
SCSI cable to host
10 Jumper cable
11 SCSI cable to host
12 Jumper cable
13 SCSI cable to host
14 Jumper cable
15 SCSI cable to host
16 Jumper cable
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Library Installation
Connecting and Powering on the Library (for Model 12/140)
Fibre Channel Cable Connections
NOTE
Although some of the examples below show hubs and switches, they are
not required.
Figure 2-27
Fibre Channel Cabling Alternatives
Cabling Alternative #1:
Connecting the library
directly to a host
Host
Library
Cabling Alternative #2:
Connecting the library
to the host through a
hub or switch (more
detailed instructions
are on the following
pages)
Hub/Switch
Host
Library
Cabling Alternative #3:
Connecting the library
multiple hosts through
a hub or switch
Host
Host
Hub/Switch
Library
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Library Installation
Connecting and Powering on the Library (for Model 12/140)
The following steps illustrate a Fibre Channel connection between the
host, hub or switch, and library.
1. Ensure that the library and host are inactive, and the library is
disconnected from the host.
2. Ensure that the required host software has been installed.
3. Power off the host. If the host computer is connected to a network,
contact the system administrator.
4. Install a host bus adapter into the host computer. Use proper
procedures to prevent electrostatic discharge (ESD). Use
wrist-grounding straps and anti-static mats when removing internal
components.
5. Connect the hardware.
a. On each level of the library that has a drive module, connect a
SCSI jumper cable from bus 1 on each Fibre Channel interface
card to the left connector on the left drive module.
b. Connect a SCSI jumper cable from bus 2 on each Fibre Channel
interface card to the left connector on the right drive module.
c. Connect a SCSI jumper cable from the top connector on the library
controller card to the right connector on the left drive module on
level 1 to daisy-chain the library controller to the drive.
d. Terminate the bottom connector on the library controller card.
connectors on the drive modules.
f. Connect Fibre Channel cable(s) to the host, hub, or switch. (See
Table 2-6 on page 2-45.)
• For the standard performance Fibre Channel controller, a
GBIC is required. (See Figure 2-28 on page 2-42.)
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Library Installation
Connecting and Powering on the Library (for Model 12/140)
Figure 2-28
Fibre Channel Connections (Standard Performance Controller)
NOTE
Your Fibre Channel interface type (standard or high performance) is
dependent on the drive technology in your library. To identify whether
you have the high performance or standard performance Fibre Channel
interface, see page 5-11.
CAUTION
The Fibre Channel printed circuit boards may contain a laser system
(GBIC or GLM module) that is classified as a “Class-I Laser Product”
under a U.S. Department of Health and Human Services (DHHS)
Radiation Performance standard according to the Radiation Control for
Health and Safety Act of 1968 and EN60825-1(+A11) safety of laser
products. The compliance statement is located on the module.
6. Power on the hub or switch (if not already on).
WARNING
Note the high leakage label on the back of the library before
connecting power to the library.
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Library Installation
Connecting and Powering on the Library (for Model 12/140)
NOTE
be easily accessible at all times.
8. After the power-on test completes, go to the front panel to configure
the library for Fibre Channel. See page 4-16 or page 4-18 for more
information.
9. Connect the remote management card (see “Configuring the Remote
Management Card” on page 4-10).
10.Power on the host.
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Library Installation
Connecting and Powering on the Library (for Model 12/140)
Table 2-6
Fibre Channel Connections (Model 12/140)
1
2
3
4
5
6
7
8
9
Host (user configured)
Hub or switch
Remote management card LAN connection
Fibre Channel cable
SCSI cable from library controller to drive 1
Appropriate SCSI terminator
SCSI cable from bus 1 on the Fibre Channel interface to drive 1
SCSI cable from bus 2 on the Fibre Channel interface to drive 2
SCSI cable from bus 2 on the Fibre Channel interface to drive 4
10 SCSI cable from bus 1 on the Fibre Channel interface to drive 3
11 SCSI cable from bus 2 on the Fibre Channel interface to drive 6
12 SCSI cable from bus 1 on the Fibre Channel interface to drive 5
13 SCSI cable from bus 2 on the Fibre Channel interface to drive 8
14 SCSI cable from bus 1 on the Fibre Channel interface to drive 7
15 SCSI cable from bus 2 on the Fibre Channel interface to drive 10
16 SCSI cable from bus 1 on the Fibre Channel interface to drive 9
17 SCSI cable from bus 2 on the Fibre Channel interface to drive 12
18 SCSI cable from bus 1 on the Fibre Channel interface to drive 11
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Library Installation
Verifying the Host Configuration
Verifying the Host Configuration
Installing the Backup Software and Drivers
bus adapter (if you have not already done so).
Verifying the Configuration
To verify the installation, look for the library and drives after powering
up the host (see “Setting SCSI IDs” on page 4-25 for the library’s default
SCSI IDs).
• For Windows NT, go into Settings Í Control Panel Í SCSI Adapter
• For HP-UX, run an “ioscan” as root
• For Sun Solaris:
1. Close all open applications and exit the Common Desktop
Environment (CDE).
2. Type “init 0” at any prompt. This will shut down all processes,
and take you to the OpenBoot PROM.
3. Type “reset”.
4. At the OKprompt, type “probe-scsi-all”.
Run a test backup to ensure that all components are properly configured.
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Library Installation
Identifying the Post-Installation Tasks
Identifying the Post-Installation Tasks
following set up tasks from the library’s front panel:
library’s real-time clock. See “Setting the Date and Time” on
page 4-27 for more information.
one-slot mailslot. You can select 0, 1, 5, or a 10-slot mailslot. See
“Configuring the Mailslot” on page 4-7 for more information.
more information.
• Configuring the library for web monitoring: You can monitor
and manage the library anywhere on the network through user
friendly web pages. See “Configuring the Remote Management Card”
on page 4-10 for more information.
NOTE
You must first set a library password through the front panel to
configure the library using the remote management card.
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Library Installation
Moving or Shipping the Library
Moving or Shipping the Library
WARNING
Do not move the library without additional help or an
appropriately rated lift device. Model 2/20 weighs 90 pounds
(40.9 kilograms). Model 4/40 weighs 165 pounds (76.4 kilograms).
Model 6/60 weighs 229 pounds (104.1 kilograms). Model 6/140
weighs 850 pounds (385.48 kilograms).
NOTE
During normal operation, changes to configurations are stored in
Non-Volatile (NV) RAM for eight days. All configuration settings can be
permanently saved to flash memory by power cycling the library. This
allows the settings to be recovered if the library is unplugged for more
than eight days. If this step is not completed and the library is unplugged
for more than eight days, any new settings may be lost. Before shipping
the library, verify that the configuration settings were saved
permanently by first powering down the library, and then powering back
up to restore and view the settings.
To move or ship the library:
1. Verify that all drives are empty.
“Configuring the Remote Management Card” on page 4-10).
3. If shipping the library, remove tape cartridges from the magazine.
See “Magazine Access” on page 3-8.
4. Lock the transport if you are shipping the library (see “Running
Service Diagnostic Tests” on page 4-33).
CAUTION
Do not power off the library until the interface is inactive. Removing
power from a SCSI or Fibre Channel peripheral when the bus is active
can result in data loss and/or indeterminate bus states. If the computer
is connected to a LAN, be sure to check with the system administrator
before powering off the library.
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Library Installation
Moving or Shipping the Library
5. Power off the library. The power “standby” switch is recessed to avoid
accidental power cycles.
6. Remove all cords, cables, and terminators when shipping the library.
For an internal move, only disconnect the power cables, SCSI cables,
and Fibre Channel connection from the host, hub, or switch.
NOTE
is being shipped.
7. To move a stand-alone library, place it on a cart, wheel it to its new
location, and reconnect it using the procedures in “Connecting and
Powering on the Library (for Models 2/20, 4/40, and 6/60)” on
page 2-28.
• For libraries mounted in a rack, proceed to the next step.
• For shipping, place the library in the original packing materials or
packaging kit.
8. Extend the rack’s anti-tip foot.
WARNING
9. Open the magazine doors and loosen the screws that lock the library
into place. The screws are located in front of the trim brackets.
10.Remove the stop bracket. (See Figure 2-9 on page 2-17, and
Figure 2-10 on page 2-18.)
11.Push the library out of the rack until it hits the latch stops
(approximately 60% out of the rack).
12.Reattach the lifting straps to the library.
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Library Installation
Moving or Shipping the Library
13.Release the library from the rack.
• For Models 4/40 and 6/60:
Depress the latch stops at the top of the library with a screwdriver
or similar tool (Figure 2-30).
• For Model 2/20:
If the library does not have enough clearance for a tool to be
inserted, unscrew the four screws (two on each side) from the top
(black) mounting rail on the front of the library. Pull the library
partially out, then lower the front half of the library to ease it
under the latch stops.
Figure 2-30
Latch Stops
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Library Installation
Moving or Shipping the Library
14.Remove the library from the rack.
• Model 2/20:
With the help of two people or a lift, slide the library out of the
rack and place it in the original packing materials and box.
• Models 4/40 and 6/60:
the rack and onto an appropriately rated mechanical lift.
Lower the library onto the shipping pallet.
c. Slide the original box and packing materials over the library.
To re-install the library in a new rack location, refer to “Installing the
Library into a Rack (for Model 2/20, 4/40, and 6/60)” on page 2-9 for the
procedures.
Packing the Library for Shipping (For Model 12/140)
For shipping, place the library in the original packing materials.
Moving a Library
1. If the library is secured to the floor, remove the mounting brackets.
2. Raise the library’s leveler feet.
3. Using at least two people, wheel the library to its new location.
4. Reconnect the library.
5. Lower the leveler feet.
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Library Installation
Moving or Shipping the Library
Shipping a Library
CAUTION
To prevent damage to library model 12/140, do not lay it on its side.
4. With at least two people, slowly roll the library up the ramp and onto
the shipping pallet (see Figure 2-18 on page 2-25).
a. Attach the two 7/16 bolts that secure each bracket to the library.
b. Attach the two 9/16 bolts that secure each bracket to the pallet.
6. Add the packaging materials to the library (see Figure 2-16 on
page 2-23):
a. Place the foam cushion onto the back of the library.
b. Place the plastic bag over the library to cover it.
c. Wrap the cardboard tube around the library.
d. Attach the four clips that secure the cardboard tube.
e. Place the cardboard cap on top of the library.
7. Attach four vertical banding straps to secure the ramp to the library,
and the library to the shipping pallet (see Figure 2-15 on page 2-22).
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Library Operations
Chapter Overview
Chapter Overview
This chapter describes the following:
• Front Panel Overview
• Service Menu Tree
• Accessing Tapes in the Library
• Drive and Tape Operations
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Library Operations
Front Panel Overview
Front Panel Overview
Front Panel Display Conventions
The front panel displays icons and text that provide library, drive, and
Use the key immediately below the label to execute the desired function.
Front Panel Status Information (Home Screen)
Figure 3-1 shows a typical Home screen view, using Model 12/140 as an
example.
Figure 3-1
Model 12/140 Home Screen
The Home screen shows the following:
• Statement indicating the general condition of the library.
• Drive and tape status.
• Tape bar code (if applicable).
•
[Main] option to go to the Information, Operations, Administration, and
Service menus.
•
[Icon] option to display the status bar icons with a description.
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Library Operations
Front Panel Overview
• An icon that indicates the general status of the library. This icon may
display a reverse video reminder (icon background reverses to black)
when there has been a change in the status of the library. Select this
key to obtain more information about the library.
•
•
[Mail] option to access the mailslot.
Icons
All screens, except the Home and Map screens, show a status bar that
summarizes library and drive status (Figure 3-2).
The status bar shows a reverse video reminder (icon background
drive log or hard error log. You may clear this reminder by viewing either
the Drive Log or Library Hard Error Log screens.
The library’s reverse video reminder will also be set if the library’s
partial availability status changes (see “Partial Availability State” on
page 5-19). You can clear this reminder by viewing the Library Status
screen by selecting the center icon button on the Home screen.
Figure 3-2
Status Bar from Main Menu Screen
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Library Operations
Front Panel Overview
Table 3-1
Drive Icons
Power is off
Online
Failed, offline
Full and idle
Needs to be cleaned
Offline
Unloading a tape
Seeking data on a tape
Failed, online
Writing data to a tape
Rewinding a tape
Reading a tape
Tape is cleaning a drive
Tape is write protected
Empty
Erasing a tape
Loading a tape
Table 3-2
Library Icons
Partially availablea
Failed
Healthy
Sensor Open
(used in Show All
Sensor Closed
a. Library is partially available: library is still functional, but is not in an
optimum configuration. Refer to “Partial Availability State” on
page 5-19.
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Library Operations
Front Panel Overview
Each level of password-protected menus includes all options available in
the subordinate menu. For example, all options available in the
Administration Menu are included in the Service Menu. This functionality
reduces the need to return to the Main Menu or re-enter a password.
Figure 3-3 illustrates the “nesting” concept of increasing levels of library
control.
Figure 3-3
Menu Nesting
Information
Operations
Administration
Service
Drive and Tape
Operations
Library Information
Drive Information
View Configuration
Date and Time
Information
Operations
Information
Operations
Magazine Access
Mailslot Access
Change
Configuration
Change
Configuration
Run Test (with
additional capability)
Run Test
Firmware Revisions
Power Supplies
Online Drive Repair
Set Date and Time
Online Drive Repair
Set Date and Time
Upgrade Drive
Firmware
Upgrade Drive
Firmware
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Library Operations
Accessing Tapes in the Library
Tapes in the library may be accessed using the following features:
• Magazine access
• Mailslot access (if configured, see “Configuring the Mailslot” on
page 4-7 for configuration information)
Magazine Access
Main Menu ->
Service ->
Operations ->
Magazine Access
1. From the Magazine Access menu, select one of the following options:
•
•
Unlock Door
Unlock All Doors
Use the [-] or [+] key to change the door selection.
NOTE
NOTE
Opening only the required door, instead of all doors, will reduce the time
required for the library to check inventory.
2. Pull the unlocked door(s) out to access magazines and tapes. Select
[Lock] to re-lock doors that have been unlocked, but not opened.
The door may also be key locked. Unlock the door if needed.
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Library Operations
Accessing Tapes in the Library
Figure 3-4
Removing/Replacing a Magazine
(Figure 3-4).
4. To remove a tape, grasp the top and bottom corners of the tape. Pull
the tape straight out of the magazine.
5. To insert a tape into the magazine, ensure that each tape is
positioned as illustrated in Figure 3-5 on page 3-10 or Figure 3-6 on
page 3-11. Push the tape into the slot until it “clicks” into place.
NOTE
Ensure you have loaded the correct tape type into the corresponding
magazine. The magazine is labeled according to the drive technology it
supports.
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Library Operations
Accessing Tapes in the Library
6. Reload the magazine into the library tray, and close the door. The
library will run an inventory check on the contents of that tape door.
NOTE
If the library does not have all magazines, it will report a partial
availability message (see “Partial Availability State” on page 5-19).
Loading Ultrium Cartridges into a Magazine
When inserting HP Ultrium cartridges into the tape library magazine,
ensure that each cartridge is positioned with the write-protect switch
facing out of the magazine and towards the magazine handle
(Figure 3-5). Push the tape into the slot until it “clicks” into place.
Figure 3-5
Loading Ultrium Tapes into a Magazine
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Library Operations
Accessing Tapes in the Library
Loading DLT Cartridges into a Magazine
When inserting DLT cartridges into the tape library magazine, ensure
that each cartridge is positioned with the write-protect switch facing out
of the magazine and away from the magazine handle (Figure 3-6). Push
the tape into the slot until it “clicks” into place.
Figure 3-6
Loading DLT Tapes into a Magazine
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Library Operations
Accessing Tapes in the Library
Mailslot Access
Main Menu -->
Operations -->
Mailslot Access
Home Screen -->
Mail
NOTE
NOTE
You can access the mailslot menu from the Operations sub-menu or from
the Home screen.
The mailslot is located in the upper right-hand door of the library.
1. The Mailslot Access screen displays a message indicating the number
of tapes in the mailslot and how to open the door.
Open the upper, right-hand door. The door will open only to the
number of slots that have been configured for the mailslot (1, 5, or 10
slots).
2. Close the door. The library automatically detects the closure, locks the
door, and initiates an inventory check.
TIP
Select [Lock] to re-lock doors that have been unlocked, but not opened.
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Library Operations
Drive and Tape Operations
Drive and Tape Operations
Main Menu ->
Service ->
Drive and Tape
Operations
Look at the product information labels on the back of the library or
“Front Panel Overview” on page 3-3 or “Library Back Panel” on page 1-7
for more information about drive and slot numbering.
NOTE
The “Home” and “Map” front panel screens illustrate the drive and slot
numbering scheme. Slot numbers displayed in reverse video indicate
those reserved for the mailslot.
Loading a Tape Into a Drive
1. From the Drive and Tape Operations menu, select [Load Tape to Drive].
2. Use the [-], [+], or [++] key to select any slot. Only full slots are
available for selection.
Select [OK].
3. Use the [-] or [+] key to select the desired drive. You can only select
empty drives that are compatible with the tape.
4. Select [Load] to move the tape from a slot to a drive.
A confirmation screen indicates the tape is loaded.
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Library Operations
Drive and Tape Operations
Unloading a Tape from the Drive
1. From the Drive and Tape Operations menu, select [Unload Tape from
Drive].
2. Use the [-] or [+] keys to select the drive you want to unload.
3. Select [Unload] to move the tape from the drive to the tape’s original
location (the location it occupied before being loaded into the drive). If
that slot is occupied, you will be asked to select another slot location.
The tape is automatically rewound before it is unloaded. A status
screen will display the library’s progress as the tape is relocated.
4. From the Drive and Tape Operations menu, select [Menu] to return to
the Operations menu.
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Library Operations
Drive and Tape Operations
Moving Tapes Between Slots
Main Menu ->
Operations ->
Drive and Tape Operations
1. From the Drive and Tape Operations menu, select [Move Tape
Slot-to-Slot].
2. Select the slot where you want to move the tape from using the [+] or
[-] keys, and press [OK].
3. Select the slot where you want to move the tape to using the [+] or [-]
keys, and press [OK]. A message will display if the destination slot
chosen is reserved or is reserved for a tape in the drive.
A status screen indicates the tape is being moved.
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Library Operations
Drive and Tape Operations
Cleaning a Drive
Main Menu ->
Service ->
Operations ->
Drive Operations
NOTE
Use a cleaning cartridge to clean the drive. The drive should only be
cleaned if the clean drive icon displays.
Excessive use of the cleaning cartridge can cause unnecessary wear on
the drive head. The library front panel displays a message when you
need to replace the cleaning cartridge.
CAUTION
Ensure you are using the correct cleaning cartridge for the tape drive
installed in the library. Each drive type requires its own cleaning
cartridge (DLT drives require DLT cleaning cartridges and Ultrium
1. From the Drive and Tape Operations menu, select [Clean Drive].
location of the cleaning tape. Refer to the front panel display or “Front
Panel Overview” on page 3-3 for a list of the slot numbers.
Select [OK].
3. Using the [-] or [+] keys, select the number of the drive to be cleaned.
Select [Clean].
When the cleaning process is complete, the cleaning cartridge will be
returned to the original slot location. If the cycle failed, the screen
will display the appropriate status information. See “Cleaning a
Drive” on page 3-16 to identify the problem.
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Library Administration
Chapter Overview
Chapter Overview
This chapter describes the following:
1.14 and lower)
• Setting SCSI IDs
• Setting the Date and Time
• Retrieving Library Information
• Running Service Diagnostic Tests
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Library Administration
Configuring the Library
Configuring the Library
Main Menu ->
Service ->
Change Configuration
Table 4-1
Menu Item
Description
Default
Options
Password
On or Off
Network Access
See “Configuring the Remote
DHCP Off
One-slot
N/A
Assign an IP
address or
use DHCP
Mailslot
Configuration
page 4-7.
None, one,
five, or 10
slots
Fibre Channel or
SCSI IDs
See page 4-16 or page 4-18 for Fibre
Channel information and “Setting
SCSI IDs” on page 4-25 for SCSI
information.
N/A
Save Element
Reserve after
Power Cycle
Allows the host to continue reserving
drive or slots after a power cycle. This
is typically used to ensure that only
one host can access a slot or drive.
Off
On or Off
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Library Administration
Configuring the Library
Table 4-1
Configuration Options
Description
Menu Item
Default
Options
Other
• Report Recovered Errors: Reports
On
On or Off
Configuration
Options
soft recovered errors over SCSI.
panel operations.
N/A
Off
N/A
On or Off
• Restore Factory Defaults: Restores
the default configuration settings
on the library controller card (see
Table 4-2 on page 4-5).
Diagnostic
Configurations
• SCSI Tracing On/Off
• I2C Tracing On/Off
• Both SCSI and I2C Tracing
• Error Recovery
Off
Off
Off
On
Off
On or Off
On or Off
On or Off
On or Off
Off
• Default Inquiry:
Caution: Always return the
setting to Off since it resets the
library to the factory default
inquiry string.
NOTE
SCSI Tracing and I2C Tracing share a buffer. Changing one affects the
other, so use the “Both” function for dual tracing.
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Library Administration
Configuring the Library
Table 4-2
Description
Setting
Library controller SCSI ID (see page 4-25)
Drives 1-12 SCSI IDs (see page 4-25)
Clean count (see page 3-16)
0
1-6, 8-13
0
Report recovered errors (see page 5-17)
Number of mailslots (see page 3-12)
All online drive repair states (see page 6-21)
Prevent media access
On
1
Online pending
Off
Hard error, soft error, drive media, library event, and
recovery logs (see page 5-16)
Logs are cleared
All move stored heights and offsets
Returned to default positions
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Library Administration
Enabling and Changing the Password
Enabling and Changing the Password
NOTE
All service and administration procedures are password protected. These
procedures include: diagnostic tests, configurations, online drive repair,
and setting the date and time. A password is also required to perform
these tasks through the remote management card.
CAUTION
The password is cleared when you install or download new code to the
library controller card.
Main Menu ->
Service ->
Change Configuration ->
Password
When the library is installed, the password is inactive. To protect the
system from unauthorized access, use the following procedure to set a
password.
1. Enter the Password menu. A status screen will indicate if the
password is enabled.
• If the password is turned off, select [Set New Password].
• If the password is turned on, select [Change Password], and enter
the new password. It must be eight digits long.
• If the password is turned on, select [Turn Password Off] to clear the
password.
NOTE
If you enter more than eight digits, the ninth digit will become the first
digit of the new password.
2. Select [OK] to exit.
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Library Administration
Configuring the Mailslot
Configuring the Mailslot
The mailslot is comprised of slots that are reserved in the magazine(s)
found in the upper right-hand door of the library. When a tape is being
changed through the mailslot, the door opens only to the number of slots
that have been configured as the mailslot.
Main Menu ->
Service ->
Change Configuration ->
Mailslot
By default, the library is configured for a one-slot mailslot. This setting
can also be configured for 0 slots (no mailslot), five slots, or ten slots from
the Administration or Service menus.
Figure 4-1
Mailslot Door
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Library Administration
Configuring the Mailslot
Use the following steps to configure the mailslot option.
1. In the Configure Mailslot menu, a message will remind you to check the
storage slot and mailslot configurations in the backup software.
Select [OK].
2. The next screen will describe the prerequisites for configuring the
mailslot. Verify these prerequisites have been met, then select [OK].
3. The display will indicate the current mailslot setting. Select the
number of mailslots desired (0, 1, 5, or 10). See Table 4-3 on page 4-9
for information about each option.
A confirmation screen automatically displays the success or failure of
the change and reminds you to reconfigure the backup software.
4. Select [Done] to exit.
CAUTION
Do not change the mailslot setting without reconfiguring the backup
software. The backup software must reflect the mailslot setting to assist
in tracking tape exchanges and the current location of all tapes.
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Library Administration
Configuring the Mailslot
Table 4-3
Mailslot Configuration
Number
of
Advantages and Disadvantages
Mailslots
0
A magazine must be used to exchange tapes (see
“Magazine Access” on page 3-8).
Advantage: Allows all slots to be used for data storage.
Disadvantage: Cannot easily remove or add tapes
without a full inventory check.
1
A mailslot setting of 1 (one) allows one slot to be
designated as the mailslot.
Advantage: Opens only to the designated slot, which
simplifies the manual tape exchange procedure.
Disadvantage: Reduces the library’s storage capacity by
one tape.
5
A mailslot setting of 5 (five) designates five slots, one
magazine, as the mailslot.
Advantage: Provides access to a magazine, which
simplifies the manual tape exchange procedure.
Disadvantage: Reduces the library’s storage capacity by
five tapes.
10
A mailslot setting of 10 (ten) designates ten slots, two
magazines, as the mailslot.
Advantage: Provides access to two magazines of tapes,
which simplifies the manual tape exchange procedure.
Also, if you have more than one drive technology in your
library, each magazine could be used for a different tape
type.
Disadvantage: Reduces the library’s storage capacity by
ten tapes.
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Library Administration
Configuring the Remote Management Card
Configuring the Remote Management Card
Overview
The remote management card allows web-based management and
monitoring of your library through a network connection. This interface
allows you to monitor your library from anywhere on the network
through comprehensive and user friendly web pages.
The Web-Based Library Administrator pages include the following:
• View the current status of the library, drives, and tapes
• Manage multiple devices from any workstation within the intranet
• Manage and configure the library on your network in a secure
environment to:
— Clean the drives
— Load and unload tapes
— Run diagnostics
— Restart the library
— Dynamically assign the library’s IP address, gateway address, and
subnet mask using DHCP or BOOTP mode
• View library, drive, and tape error messages
• Generate error reports to fax or email to your support representative
• Download and install firmware
• Access web-based support, web registration, documentation, and
partner information
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Library Administration
Configuring the Remote Management Card
Dynamic Host Configuration Protocol (DHCP)
DHCP allows a DHCP server to dynamically assign IP addresses to any
DHCP client that requests one. The DHCP server usually has a limited
set of IP addresses, and assigns them on a first-come first-serve basis.
When a DHCP client boots up, it will broadcast a DHCP request over
TCP/IP. If a DHCP server is present, that server will respond to the
DHCP client with an IP address, subnet mask, and gateway. This
response also includes a lease or expiration time for the IP address being
assigned. If the DHCP client wants to use the IP address provided by the
DHCP server, the client must acknowledge the server’s response, and
then periodically renew the lease on that IP address. If the lease expires,
the DHCP server is free to re-issue that IP address to another DHCP
client.
NOTE
DHCP only manages dynamic allocation of IP addresses. Assigning
device names with DHCP is not recommended.
BOOTP
BOOTP is similar to DHCP in that a BOOTP server dynamically assigns
an IP address to any BOOTP client that requests one. The difference is
that the system administrator must preconfigure the BOOTP server for
the library. The system administrator assigns a permanent IP address to
the library’s MAC address. When the library is booted, the BOOTP
server responds and assigns the permanent address to the library. The
IP address never expires, and the BOOTP server will not reissue the IP
address to any other BOOTP client.
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Library Administration
Configuring the Remote Management Card
Table 4-4
Supported Configurations
Description
Supported Configurations
Browsers
• Windows 95/98/2000/NT: Internet
Explorer™ 4.01 and higher, Netscape
Communicator™ 4.5 and higher, and
Netscape Navigator™ 4.08 and higher.
• HP-UX: Netscape Communicator™ 4.5
and higher and Netscape Navigator™
4.08 and higher. Internet Explorer™ is
not supported.
• Sun Solaris: Netscape
Communicator™ 4.5 and higher and
Netscape Navigator™ 4.08 and higher.
Internet Explorer™ and HotJava™ are
not supported.
NOTE
To correctly set caching for Internet Explorer™, go to the Windows
Control Panel and select [Internet]. Click on the General tab. In the
Temporary Internet Files section, click on the [Settings] button. Select
[Every Visit to the Page], and click on the [OK] buttons to exit. (Netscape
Communicator™ and Netscape Navigator™ set caching automatically.)
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Library Administration
Configuring the Remote Management Card
Configuring the Library for Remote Management
already be installed when the library arrives.
NOTE
The library administrator password is required for this process. If the
password is not set, you will not be permitted to configure your remote
management card. (See “Enabling and Changing the Password” on
page 4-6.)
1. Connect to the network port of the card using a category 5 Ethernet
cable.
2. On the library’s back panel, verify that the link LED on the remote
management card is green. If the LED is not green, a link has not
been established with the local network (see Table 5-4 on page 5-8 for
more information). Ensure the network port is active by checking
with the system administrator.
3. Enter the Network Access menu.
Main Menu ->
Administration ->
Network Access
4. If you would like to use DHCP/BOOTP to configure your remote
management card, select [Yes]. (See “Dynamic Host Configuration
Protocol (DHCP)” or “BOOTP” on page 4-11.)
• A message will display to confirm your configuration through
DHCP/BOOTP, or alert you if DHCP/BOOTP failed.
• If successful, note the IP address, and skip to step 9.
• If DHCP/BOOTP was not successful, or if you do not want to use
DHCP/BOOTP, contact your system administrator to obtain an IP
address, subnet mask, and gateway address. Continue with
step 5.
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Library Administration
Configuring the Remote Management Card
NOTE
The MAC address is unique to each remote management card and is
used for identification. This address cannot be configured. To
successfully use BOOTP from the library, the system administrator must
first configure the BOOTP server using the MAC address. (See “BOOTP”
on page 4-11.)
5. Enter the IP Address.
Use the [+] key to change the number.
Use the [->] key to move to the next number.
Use the [Down] key to move to the next address.
6. Enter the subnet mask using the same procedure.
7. Enter the gateway address.
8. Press [OK] when complete to save the changes, or press [Quit] to exit
the menu and not save the changes.
A message will display to confirm the changes you have entered, or
alert you if the changes have not been saved.
9. Enter the designated IP address into the web browser to launch the
Web-Based Library Administrator pages.
• Example 1 - All modes (manual, DHCP, or BOOTP):
IP address = 15.28.33.12
http://15.28.33.12
• Example 2 - Manual and BOOTP only:
Device name = library1
http://library1
NOTE
NOTE
To use a device name, the system administrator must add the device
name you select to the domain name server (DNS).
Instructions and help screens describing remote management are
available from the Web-Based Library Administrator pages by selecting
the [?] button in the top right-hand corner of any page.
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Library Administration
Configuring the Remote Management Card
Retrieving Information about the Remote
Management Card
Enter the Information menu to view the following remote management
card settings:
Main Menu ->
Information ->
View Configuration ->
Network Access
• Network connection speed
• IP address
• Subnet mask
• Gateway address
• MAC address
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Library Administration
Configuring the Library for Fibre Channel (for versions of firmware 1.14
and lower)
The optional Fibre Channel interface cards in the library serve as a
bridge between SCSI and Fibre Channel. If you are configuring a library
for Fibre Channel that has a firmware version greater than 1.14, see
page 4-18. You can check the firmware version by going into Service ->
Information-> Library Information.
Arbitrated Loop Configuration
NOTE
The library should be connected to its Fibre Channel topology (e.g.
arbitrated loop or fabric) before configuration. When connected to a
fabric, no configuration is needed.
When Fibre Channel bridges are installed in the library, device SCSI IDs
cannot be changed from their factory default. Though you do not need to
set SCSI IDs for Fibre Channel, you will need to configure the library for
fibre addressing.
Main Menu ->
Administration ->
Change Configuration ->
Fibre Channel
1. Enter the Fibre Channel menu.
2. Select the level where the Fibre Channel interface card you want to
configure is located.
Use the [-] key to select a lower level in the library.
Use the [+] key to select a higher level in the library.
Select [OK] if the level is correct.
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Library Administration
Configuring the Library for Fibre Channel (for versions of firmware 1.14
and lower)
3. A message displays the addressing assignment method and AL_PA
(Arbitrated Loop Physical Address).
• Select the addressing type (hard or soft). The default addressing is
hard addressing with auto-select enabled. Hard addressing allows
you to set and maintain a fixed address, but may result in address
conflicts. Soft addressing looks for an unused address on every
power cycle, so the address might change.
NOTE
Since AL_PAs can change with soft addressing, some backup software
applications may have difficulty locating the library in this mode. Check
the backup software documentation to ensure soft addressing is
supported before selecting this mode.
• If you selected hard addressing, select the AL_PA (fixed address)
or choose auto-select. Auto-select is an option under hard
addressing that picks an available address and then uses it as a
hard address from then on.
4. Press [OK] when complete to save the changes. A message confirms
your changes. You can also press [Quit] to exit the Fibre Channel
Configuration menu and not save the changes.
Retrieving Information about Fibre Channel
Enter the Information menu to view information such as:
• Fibre Channel card SCSI interface type (LVD or HVD)
• SCSI bus status
• Current status (link status, connection type, address)
• Current settings (addressing assignment method, AL_PA)
• World wide node name
• World wide port name
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Library Administration
Configuring the Library for Fibre Channel (for firmware revisions
greater than 1.14)
Configuring the Library for Fibre Channel
(for firmware revisions greater than 1.14)
The optional Fibre Channel interface cards serve as a bridge between
SCSI and Fibre Channel. You can check the firmware version by going
into Service -> Information-> Library Information.
NOTE
NOTE
It is not necessary to connect the library to its Fibre Channel topology
(arbitrated loop or fabric) before configuration.
Configuration
When Fibre Channel cards are installed in the library, device SCSI IDs
cannot be changed from their factory default.
Though you do not need to set SCSI IDs for Fibre Channel, you will need
to configure Fibre Channel addressing.
Main Menu ->
Administration ->
Change Configuration ->
Fibre Channel
1. Enter the Fibre Channel menu.
2. Select the level where the Fibre Channel interface card you want to
configure is located.
Use the [-] key to select a lower level in the library.
Use the [+] key to select a higher level in the library.
Select [OK] if the level is correct.
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Library Administration
Configuring the Library for Fibre Channel (for firmware revisions
greater than 1.14)
3. A message displays the following information:
• Fibre Channel interface type (LVD or HVD SCSI)
• SCSI bus status
Select [MORE].
4. A message displays information for the CURRENT STATUS, including:
• Link status
• Connection type (loop or fabric)
• AL_PA (Arbitrated Loop Physical Address) for loop connections or
a hex address for fabric connections
Select [MORE].
5. A message displays information for the CURRENT SETTINGS,
including the addressing assignment method (hard or soft) and the
AL_PA for loop connections.
Select [MORE].
6. A message displays information for the FUTURE SETTINGS. This
allows you to input the addressing assignment method and AL_PA
that you want to use at a later time, without affecting your current
connection. (Changes to the FUTURE SETTINGS will take effect on
the next power up or board reset.)
TIP
For multi-level libraries, settings can be changed simultaneously for each
level of the library by changing the FUTURE SETTINGS and then
power-cycling the library.
• The default addressing is hard addressing with auto-select
enabled. Hard addressing allows you to set and maintain a fixed
address, but may result in address conflicts. Soft addressing looks
for an unused address on every power cycle, so the address might
change.
NOTE
Since AL_PAs can change with soft addressing, some backup software
applications may have difficulty locating the library in this mode. Check
the backup software documentation to ensure soft addressing is
supported before selecting this mode.
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Library Administration
Configuring the Library for Fibre Channel (for firmware revisions
greater than 1.14)
• If you selected hard addressing for a loop connection, select the
AL_PA (fixed address) or choose auto-select. Auto-select is an
option under hard addressing that selects an available address
and then uses it as a hard address from then on.
7. Press [OK] when complete to save the changes, or select [QUIT] to
return to the beginning of the fibre configuration menu. If you select
[QUIT], a message will display indicating the old values will be
retained.
If you select [OK], a message will display indicating that the settings
are being stored onto the Fibre Channel card. If this is successful, a
message displays indicating that the new settings will be attempted
at the next restart.
8. To immediately apply the new settings, select [RESTART], or select
[DONE] to wait until the next power cycle.
When the Fibre Channel card is restarted, or when the library is
power-cycled, FUTURE SETTINGS are copied into CURRENT SETTINGS.
The Fibre Channel card always attempts to connect using CURRENT
SETTINGS.
• If you select [RESTART], the Fibre Channel card is restarted. This
should not be attempted if data transfers or library operations are
in progress. The [RESTART] operation normally completes within
90 seconds. The display will report the status of the operation
when it is complete.
NOTE
NOTE
SETTINGS.
You can also change configuration from remote access. See “Configuring
the Remote Management Card” on page 4-10.
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Library Administration
Configuring the Library for Fibre Channel (for firmware revisions
greater than 1.14)
Additional Fibre Channel Information
Addressing
Device Addresses on a Fibre Channel Loop Each device on a Fibre
Channel Arbitrated Loop (FC-AL) has a unique address known as the
Arbitrated Loop Physical Address (AL_PA). There are 126 valid AL_PAs
that correspond to the 127 devices allowed on a Fibre Channel loop with
values between 0-255 (not all values are valid).
The “address index” also represents the device’s address. Address
indexes are used on devices where external switch settings determine
the AL_PA. Each number between 0-126 corresponds to one physical
address.
Address Assignments Soft addressing and hard addressing are used
to assign a unique AL_PA to each device. A device using soft addressing
will take the first available AL_PA as its own. If the device is later
power-cycled, it might select a different AL_PA. Although soft addressing
has an easy loop setup, many host systems (including HP-UX™ and
Windows NT™) lack the ability to track such dynamic address changes.
Hard addressing solves the problem of dynamically changing AL_PAs,
but requires more user intervention to set up. The user must select an
AL_PA for each device. When the device is connected to a loop, the device
will attempt to use the user-specified AL_PA. If the device is later
power-cycled, it will attempt to use the same AL_PA. This results in
more stable addressing over time.
Address Conflicts When all devices use soft addressing, address
conflicts will not occur. However, if more than 127 devices are connected
to the same loop, those extra devices will fall into a non-participating
state in which they cannot communicate without reconfiguring the loop.
When using hard addressing, address conflicts may occur if more than
one device is trying to use the same AL_PA. When this occurs, one device
will take the specified AL_PA. The other will either take the first
available AL_PA or fall into a non-participating state, depending on the
hardware.
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Library Administration
Configuring the Library for Fibre Channel (for firmware revisions
greater than 1.14)
Ports, Nodes, and World Wide Names
All Fibre Channel devices have globally unique identifiers called World
Wide Names (WWN) that are assigned by the manufacturer and
registered under IEEE. Fibre channel devices are split into ports
(connection points) and nodes (sources and destinations of transmitted
data). All ports and nodes of a device will have unique WWNs that are
used to validate AL_PAs. The user cannot configure the WWN, but the
WWN can be used to track devices on a loop.
Fibre Channel Loop State
Loop state reports the status of the Fibre Channel loop from a device’s
point of view. A loop up condition indicates that the Fibre Channel device
obtained an AL_PA on the loop and is ready to send and receive data. A
loop down condition indicates that the device did not successfully connect
to the loop. Fibre channel devices will continuously try to re-establish a
connection to the loop. The user may use the management facilities of a
hub, switch, or HBA to help identify the cause of a loop down condition.
If a loop down condition occurs, it is likely that device operations have
been disrupted or aborted. Some host applications may not be able to
automatically recover from this state. Also, some hubs and switches have
the ability to add or remove devices to prevent disruptions.
Hubs and Switches
Hubs and switches are used to create different Fibre Channel topologies.
Hubs create arbitrated loops, and switches create fabrics. The external
physical cable configuration is the same for both hubs and switches. Both
use a physical star configuration, with one device at the end of each leg of
the star. Hubs and switches differ in the way that their ports are
connected to other ports internally. Hub connections are less complex
than switch connections, and, as a result, hubs are less expensive to
design and build. Switches, however, provide higher performance and
connectivity.
Fibre channel ports on a hub are connected together in a serial fashion,
with the output of one port connected to the input of the next, creating a
loop. Each Fibre Channel device is connected to a single port on the hub
in order to make a connection to the loop. To make larger loops, ports on
a hub can be connected to ports on other hubs. Because all ports on a hub
are connected in a loop, when hubs are connected together, all ports on
the combined hubs still form one loop. This is called cascading hubs. (See
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Library Administration
Configuring the Library for Fibre Channel (for firmware revisions
greater than 1.14)
“Zoning” on page 4-24 for dividing Fibre Channel topologies within the
same physical configuration.) Some hubs do not work with more than a
certain number of hubs cascaded in a series. Typically, the maximum
number of hubs between any two devices is three, due to a lack of good
signal regeneration. If too many hubs are cascaded, the Fibre Channel
signal degrades to the point where data is not being transferred reliably.
In addition to physically creating a loop with its ports, hubs also provide
isolation for failed or disconnected ports. Hubs allow loops to be created
without requiring that all ports are connected and all devices are turned
on. Hubs also allow loops to be created using more than one type of
connection media. For example, all Fibre Channel devices within
buildings can use a short wave optical connection, and a long wave
connection can be used between buildings. The disadvantage of hubs is in
the area of performance. Only two devices on an arbitrated loop can
communicate at the same time. As a result, the maximum average
throughput to any one device is a fraction of the total bandwidth of the
loop.
Some of the advantages of hubs also apply to switches. Switches can
connect up different devices using more than one type of connection
media. In addition, switches allow a system to function with one or more
ports, disconnected or turned off. Unlike hubs, switches (and the fabric in
general) allow all devices access to the full bandwidth of the Fibre
Channel system. Adding devices to a properly designed fabric does not
affect the performance of the fabric in any way. Unfortunately, switches
are more complex and costly than hubs.With hubs, a port is connected to
the next port, forming a loop. With switches, a port is connected in a
logical, or physical, crossbar to all other ports on the switch. As a result,
all ports on a switch can connect to all other ports on a switch without
any intervening ports. Switches also regenerate the data signal, which
prevents cascading issues. Interconnecting switches is more complex
than for hubs. With hubs, there is only one connection in between any
two hubs. With switches, there are multiple connections needed in order
to maintain the full bandwidth of the fabric. As with hubs, switches can
have “zones” of allowed connections. (See “Zoning” on page 4-24.)
Chapter 4
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Library Administration
Configuring the Library for Fibre Channel (for firmware revisions
greater than 1.14)
Zoning
Zoning is a management method used to control which ports on a hub, or
switch, can communicate with each other. Zoned operations are
controlled by system administrators and host computer applications. The
Tape Library functions the same on zoned and non-zoned systems.
With a hub, zoning divides a larger loop into multiple smaller,
independent loops. With a switch, zoning limits which ports can be
accessed. Reasons a system administrator, or an application program,
would want to limit access include providing security for computer
systems, and restricting computer systems access to disk drives with
sensitive data.
Zoning also allows different computer systems to coexist on the same
network. For example, NT devices connected to NT computers can coexist
with Unix devices connected to Unix computers. With fabrics, some ports
can be shared across zones. As a common port, a tape library could
backup both NT and Unix systems. However, this is not possible with
loops, due to the nature of how the arbitrated loop protocol functions.
Some advantages of zoning include:
• Disturbances outside of the zone do not affect devices within the zone.
• When backing up to a tape drive, an application will not lose
communication with the tape drive when other ports on the system
outside of the zone are turned on or off.
• Zoning can be done dynamically, allowing an application to select only
the devices for communication, which increases the reliability of the
overall system.
NOTE
Not all systems and subsystems support zoning. Use of this feature is
limited to architectures designed for it. Fibre Channel libraries do not
need additional features to function in a zoned environment.
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Library Administration
Setting SCSI IDs
Setting SCSI IDs
Main Menu ->
Service ->
Change Configuration ->
SCSI IDs
NOTE
This menu is unavailable for libraries using Fibre Channel since they
only use the default SCSI IDs.
Table 4-5
Default SCSI IDs
Device
SCSI ID
Library controller
Drives:a
0
1
• Position 1
• Position 2
• Position 3
• Position 4
• Position 5
• Position 6
• Position 7
• Position 8
• Position 9
• Position 10
• Position 11
• Position 12
2
3
4
5
6
8
9
10
11
12
13
a. The number of drives depends on the library model.
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Library Administration
Setting SCSI IDs
NOTE
The SCSI ID for a drive position can be configured, even when no drive is
present. When a drive is later added, it will use the ID already assigned
to that drive position.
CAUTION
Changing SCSI ID settings may affect the backup software
configuration. Consult the backup software manual for SCSI ID
requirements.
1. Enter the SCSI IDs menu. A message warns users that devices with
Select [OK].
2. The Configure SCSI ID screen displays a message that indicates the
drive position selected.
Use the [-] or [+] key to select the drive or library controller, then
select [OK]. Refer to “Library Back Panel” on page 1-7 or the pull-out
information tabs on the back of the library for the drive numbers.
3. The next screen displays the drive number and the current SCSI ID.
Use the [-] or [+] key to select the desired SCSI ID, then select [OK].
4. A confirmation screen will indicate either a successful or failed
operation. If the SCSI ID assignment failed, the screen will indicate
the cause and then return to the Configure SCSI ID screen.
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Library Administration
Setting the Date and Time
Setting the Date and Time
Main Menu ->
Service ->
Set Date and Time
When the library is initially set up or if it has been disconnected for more
than eight days, you must set the date and time. To set the date and
time, enter the Service menu. If you want to only view the date and time,
enter the Information menu.
1. Enter the Set Date and Time menu.
2. Use the [-] or [+] keys to select the year, month, and day. Use the [->] to
scroll to the next entry when complete.
3. Set the hour and minutes (00:00:00) using the [-] or [+] keys. Use the
[->] key to scroll over to the next selection. The seconds are
automatically set at 00.
4. Use the [-] or [+] keys to select the time zone. UTC stands for
Coordinated Universal Time.
5. Press [OK] to save your changes. Press [Quit] to exit this menu and not
save your changes.
NOTE
The time does not automatically adjust for time changes, like daylight
savings time.
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Library Administration
Setting the Date and Time
Table 4-6
World Time Zones
UTC -12
UTC -11
UTC -10
UTC -9
UTC -8
UTC -7
UTC -6
Eniwetok, Kwajalein
Midway Island, Samoa
Hawaii
Alaska
Pacific Time (US and Canada), Tijuana
Mountain Time (US and Canada), Arizona
Central Time (US and Canada), Saskatchewan, Mexico City,
Tegucigalpa
UTC -5
UTC -4
UTC -3
UTC -2
UTC -1
UTC
Eastern Time (US and Canada), Bogota, Lima
Atlantic Time (Canada), Caracas, La Paz
Brasilia, Buenos Aires, Georgetown
Mid-Atlantic
Atlantic Ocean
Great Britain, Lisbon, Monrovia, Casablanca
UTC +1
Berlin, Stockholm, Rome, Bern, Brussels, Vienna, Paris,
Madrid, Amsterdam, Prague, Warsaw, Budapest
UTC +2
UTC +3
Athens, Helsinki, Istanbul, Cairo, Eastern Europe, Harare,
Pretoria, Israel
Baghdad, Kuwait, Nairobi, Riyadh, Moscow, St. Petersburg,
Kazan, Volgograd
UTC +3:30
UTC +4
UTC +4:30
UTC +5
UTC +5:30
UTC +6
Tehran
Abu Dhabi, Muscat, Tbilisi
Kabul
Islamabad, Karachi, Ekaterinburg, Tashkent
Bombay, Calcutta, Madras, New Delhi, Colombo
Almaty, Dhaka
UTC +7
Bangkok, Jakarta, Hanoi
UTC +8
Beijing, Chongqing, Urumqi, Hong Kong, Perth, Singapore,
Taipei
UTC +9
UTC +9:30
UTC +10
Tokyo, Osaka, Sapporo, Seoul, Yakutsk
Adelaide, Darwin
Brisbane, Melbourne, Sydney, Guam, Port Moresby,
Vladivostock, Hobart
UTC +11
UTC +12
Magadan, Solomon Is., New Caledonia
Fiji, Kamchatka, Marshall Is., Auckland, Wellington
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Library Administration
Retrieving Library Information
Retrieving Library Information
The following information is available from the Information menu:
• Library information
• Drive information
• Configuration information
• Date and time
• Firmware revisions
• Power supplies
Library Information
Main Menu ->
Library Information
Use the following procedure to view information about the library.
Table 4-7 on page 4-30 explains each option.
1. From the Library Information menu, select one of the following options:
•
•
•
•
•
Library Status
Hard Error Log
Recovered (Soft) Error Log
Odometer
Identity
2. Select [Back] to return to the Library Information menu.
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Library Administration
Retrieving Library Information
Table 4-7
Library Information
Information
Library Status
(page 5-19)
Describes the overall status of the library
and any partial availability flags.
Hard Error Log
(page 5-24)
Displays a history of unrecovered errors.
Returns a message indicating that there
are no hard errors or provides an error
entry. Use the [Older] or [Newer] keys to
select an entry.
Recovered (Soft) Error Displays a history of recovered errors.
Log
(page 5-24)
Returns a message indicating that there
are no soft entries or supplies an error
entry. Use the [Older] or [Newer] keys to
select an entry.
Odometer
Identity
Displays the count of transport moves.
Displays the library’s serial number.
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Library Administration
Retrieving Library Information
Drive Information
Main Menu ->
Information ->
Drive Information
desired drive module.
2. Select [OK] to display and select one of the following options:
•
Event Log: Displays significant events for the selected drive
position, including drive errors, drive/media events (page 5-27),
online/offline transitions, and drive cleaning. The Event Log is still
available after a drive module has been removed.
•
•
Odometer: Displays a count of cumulative power-on hours and
drive loads.
Identity: Displays the drive type, serial number, and firmware
revision.
Configuration Information
Main Menu ->
Information ->
View Configuration
From the View Configuration menu, you can view information about:
• Password enabled status
• Mailslot configuration
• Network access configuration
• SCSI ID assignments or Fibre Channel status
• Save SCSI element reserve after a power cycle
• Other configuration options (prevent media access, report recovered
error logs, diagnostic configurations)
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Library Administration
Retrieving Library Information
Date and Time
Main Menu ->
Information ->
Date and Time
Enter this menu to view the date, time, and time zone. From this menu,
use the [More] key to show the date and time of the last power on.
Firmware Revisions
Main Menu ->
Information ->
Firmware Revisions
following:
• Library
• Tape drives
NOTE
See “Upgrading Firmware” on page 6-68 for information on upgrading
firmware.
Power Supplies
Main Menu ->
Information ->
Power Supplies
From the Power Supplies menu, you can view information about the
status of your power supply and whether or not your library contains a
redundant power supply.
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Library Administration
Running Service Diagnostic Tests
Running Service Diagnostic Tests
Use the following menu path to access service diagnostic tests:
Main Menu ->
Service ->
Run Test
Use the following procedure to run internal tests of library functions.
Table 4-8 describes these tests.
1. Enter the service password to access the Service menu.
2. From the Run Test menu, use the [-] or [+] key to view the available
tests.
3. Select [OK] to choose the test.
4. Select the number of test cycles.
5. Select [Run] to start the test cycle.
The test results will display at the conclusion of the test.
Diagnostic Tests
Table 4-8
Test
Description
Check Inventory
Physically scans the entire library to identify bar codes and
determine which slots and drives contain tapes.
Recalibrate Library
Test Vertical Motion
Performs the power-up self-tests. Each test runs one time per
test loop. This test recalibrates the mechanics, clears any
hard error, and then checks inventory.
Moves the vertical assembly to the bottom of the library, then
to the top, while the transport moves around its lateral range.
Once these moves are completed, the transport assembly then
stops.
NOTE: This test is functional in all library models, but only
moves upward in multi-level libraries.
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Library Administration
Running Service Diagnostic Tests
Table 4-8
Diagnostic Tests
Description
Test
Test Lateral Motion
Moves the transport assembly to a random slot. No tape is
required.
Test Magazine Swaps
Wellness Test
Moves a tape from a random slot to an empty, random slot,
and then returns it to the original location. Requires a tape
and one open slot.
Moves a tape from a random slot to an empty drive, repeats
the process until all drives are full, and then returns all tapes
to their original slots. Requires a tape and one open slot.
Rewind Media
CAUTION: Do not run this test if the drive contains a tape
that is receiving data from the host.
Rewinds the tape in the drive.
Lock Transport
Locks the transport assembly in place to allow for shipping
the library. Power down the library after running this test.
Motion commands may fail if issued after the transport
assembly is locked.
NOTE: The transport assembly automatically unlocks when
the library is powered on.
Unlock Transport
Empty Drives
Unlocks the transport assembly without power cycling the
library. The transport must have already been locked to use
this test.
NOTE: The transport assembly automatically unlocks when
the library is powered on.
CAUTION: Do not run this test if the drive contains a tape
that is receiving data from the host.
CAUTION: Run an inventory check from the backup software
after performing this test.
Moves a tape out of the drive module and returns it to its
original storage slot if the locations are known; otherwise, a
tape is placed into the first available storage slot.
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Library Administration
Running Service Diagnostic Tests
Table 4-8
Diagnostic Tests
Description
Test
Fill Transport
CAUTION: Run an inventory check from the backup software
after performing this test.
Moves a tape from a random storage slot into the transport.
Empty Transport
CAUTION: Run an inventory check from the backup software
after performing this test.
Moves the tape in the transport back to the original slot, or a
different slot if the original position is full. The test passes if
Clear Soft Log
Clear Hard Log
Clears all historical data from the Soft Error (recoverable
error) Log. (See page 4-29 for the procedure to view this
information.)
Clears all historical data from the Hard Error (unrecoverable
error) Log. (See page 4-29 for the procedure to view this
information.) This test clears any “Hard Error” indicator on
the front panel display status bar.
Find Plunge Home
Find Vertical Home
Find Lateral Home
Moves the transport to the back of the transport assembly.
Moves the transport to the bottom of the transport assembly.
Moves the transport to the extreme left side of the library and
then locates slot 2.
Test Transport Comm
Exercises the infra-red communications path between the
library controller and the transport micro-controller. Reports
the health of this link. If the test passes, the IR
Communication link is good.
Test Lateral Encoder
Moves the transport to the extreme front right side of the
library and then to the extreme back right to check the
distance and verify that the mechanics are consistently
working.
a
Dynamically displays the state of sensors. To toggle door
sensors, open and close the doors. To toggle the mailslot
sensor, open the mailslot to access the first two tapes.
Show All Sensors
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Library Administration
Running Service Diagnostic Tests
Table 4-8
Diagnostic Tests
Description
Test
Demonstration
CAUTION: In order to return tapes to their original slots, you
must run an inventory check from the host backup application
after performing this test.
Selects a random full storage slot, moves the tape to the drive,
and repeats the process until all drives are full. The program
locates a full slot, a full drive, an empty slot, and then
performs an exchange.
a. This test is not available on Model 12/140.
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Errors and Troubleshooting
Chapter Overview
Chapter Overview
• Understanding Error States
• Troubleshooting Common Problems
• Troubleshooting Without the Front Panel or RMC Web-Based Library
Administrator
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Errors and Troubleshooting
Diagnosing Problems
Diagnosing Problems
Problems with the library may be related to the host system or the
application software. Therefore, the best approach in troubleshooting is
to diagnose all three areas: library hardware, host (including external
connections), and software. Use this whole product approach to increase
the probability that the problem will be corrected.
The figure below describes the whole product diagnostic approach. These
areas are explained later in this chapter.
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Errors and Troubleshooting
Diagnosing Problems
Using Library LEDs to Diagnose Status
LEDs communicate status and errors as they are occurring. Use the
library LEDs to help determine the state of the library.
All library cards and drive modules contain LEDs. In general, a yellow
LED comes on during power up and changes to green when power up is
successful. This may take a few minutes on some library cards.
The LED bar beneath the front panel display indicates library activity.
Green:
Library is ready and idle.
Library or drive is active.
Flashing Green:
Amber:
Library is partially available and idle (see
page 5-19).
Flashing Amber:
Library failed (see page 5-24).
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Errors and Troubleshooting
Diagnosing Problems
Table 5-1
Library Back View (Model 12/140 shown)
1
2
3
4
Vacant slot
Remote management card
Library controller card
Fibre Channel interface card
(optional)
5
6
7
8
Slave controller card
Library expansion card
Empty drive bay
Power supply (standard or
redundant)
9
Product information labels
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Errors and Troubleshooting
Diagnosing Problems
Table 5-2
Slave Controller LED
Ready LED
Color
Description
Yellow
Default mode on power-up. Will
remain in this state until board
completes initialization.
Green
Slave controller board is ready.
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Errors and Troubleshooting
Diagnosing Problems
Table 5-3
Library Expansion Card LED
Ready LED
Color
Description
Yellow
Powering up, hardware error,
or card located on an
unsupported level of the
library.
Green
Card is ready.
Flashing
Green
Indicates internal library
communication bus activity.
Off
Power has been lost on level 1,
or there is a hardware error on
the library expansion card.
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Errors and Troubleshooting
Diagnosing Problems
Table 5-4
Remote Management Card LEDs
1) Ready LED
Color
Description
Yellow
Powering up, failed
power-on test, or fatal error
was detected during
operation.
Green
Card passed power-on test.
Card ready.
2) Link LED
Color
Description
Green
Indicates valid network
connection.
3) Activity LED
Color
Description
Flashing
Green
Indicates transmission
activity by the card’s
Ethernet port.
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Errors and Troubleshooting
Diagnosing Problems
Table 5-5
HVDS Library Controller Card LEDs
1) Controller LED
Color
Description
Flashing Green
Yellow
Controller needs firmware.
In the process of powering up.
Controller failed power-on test.
Ready.
Yellow flash
Green
2) SCSI LED
Color
Description
Yellow
Error; single-ended SCSI device attached.
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Errors and Troubleshooting
Diagnosing Problems
Table 5-6
LVDS Library Controller Card LEDs
1) Controller LED
Color
Description
Flashing Green
Yellow
Controller needs firmware.
In the process of powering up.
Controller failed power-on test.
Ready.
Yellow flash
Green
2) SCSI LED
Color
Description
Green
No bus connected or low-voltage
differential SCSI bus connected.
Flashing Green
Yellow
Single-ended SCSI bus attached. SCSI
performance reduced.
High-voltage differential SCSI bus
connected. Configuration error.
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Errors and Troubleshooting
Diagnosing Problems
NOTE
Your Fibre Channel interface type (standard or high performance) is
dependent on the drive technology in your library.
Table 5-7
Standard Performance Fibre Channel Interface LEDs
1) Activity LED
Color
Description
Flashing Indicates transmission activity by the Fibre
Green Channel interface.
2) Link LED
Color
Green
Yellow
Off
Description
Indicates valid Fibre Channel connection.
Fibre Channel interface is being reset.
Fibre Channel is not connected.
3) Ready LED
Color
Description
Yellow
Fibre Channel interface is being reset, failed
power-on test, or a fatal error was detected during
operation.
Green
Fibre Channel interface passed power-on test.
Interface is ready.
Flashing One SCSI port is faulty.
Green
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Errors and Troubleshooting
Diagnosing Problems
NOTE
Your Fibre Channel interface type (standard or high performance) is
dependent on the drive technology in your library.
Table 5-8
High Performance Fibre Channel Interface LEDs
1) Activity LED
Color
Description
Flashing Indicates transmission activity by the Fibre
Green Channel interface.
2) Link LED
Color
Green
Yellow
Off
Description
Indicates valid Fibre Channel connection.
Fibre Channel interface is being reset.
Fibre Channel is not connected.
3) Ready LED
Color
Description
Yellow
Fibre Channel interface is being reset, failed
power-on test, or a fatal error was detected
during operation.
Green
Fibre Channel interface passed power-on test.
Interface is ready.
Flashing One SCSI port is faulty.
Green
4 & 5) SCSI Bus LEDs
Color
Green
Yellow
Description
SCSI bus is operational.
SCSI bus is not operational, or is partially
available.
Flashing Indicates transmission activity by the SCSI
Green bus.
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Errors and Troubleshooting
Diagnosing Problems
Table 5-9
Drive Module LEDs
1) Yellow
2) Green Description
Off
On
Drive is online and
available.
Flashing
On
Off
Drive is offline and may be
replaced.
Flashing
On
Drive is being brought
online.
Flashing
Drive is offline. Internal
communication has been
lost.
On
On
Drive module controller is
in reset. Drive module is
located on an unsupported
level of the library.
On
Off
Off
Power-on test in progress.
Flashing
Drive module failed
power-on test.
NOTE
Depending on your library’s drive type(s), the back of the drive module
might look different from the illustration above.
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Errors and Troubleshooting
Diagnosing Problems
Table 5-10
Redundant Power Supply LEDs
1) AC Input LED
Color
Description
Green
AC input is within the
specified limit.
Off
AC input is outside of
specified limit.
2) DC Output LED
Color
Description
Green
DC output is within the
specified limit.
Off
DC output is outside of
specified limit.
NOTE
The redundant power supply is an option for your library. If you do not
have this option, your power supply will not have LEDs.
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Errors and Troubleshooting
Diagnosing Problems
Table 5-11
Green
Transport Voltage LEDs (See (1) in figure below for LED
locations)
Yellow
Red
Description
Off
On
On
On
Off
Off
On
On
Off
Off
Off
On
No voltage present.
At least 11.2 volts present.
At least 10.5 volts present.
Less than 10.5 volts present.
Table 5-12
Transport Controller LEDs (See (2) in figure for LED locations)
Green
Yellow
Description
Off
On
Powered up, waiting for
initial communication.
On
Off
Powered up, initial
communication good.
Flashing
Off
Off
Bar-code scan in process.
Flashing
Transport controller failed
power-on test.
On
On
Transport controller is in boot
mode.
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Errors and Troubleshooting
Understanding Error States
Understanding Error States
Understanding Error Types
There are several categories of errors that might occur when you are
using the library. Each error category has a different troubleshooting
process, which is described in more detail later in this chapter.
Partial
Availability
Errors
Hard
(Unrecovered)
Errors
Soft (Recovered)
Errors
System Errors
Host Bus Adapter
Driver conflicts
FLASHING AMBER
LED
SOLID GREEN LED
SOLID AMBER LED
Incompatible HBA
SCSI ID conflict
Library had error, but
recovered.
Library has a condition
that needs to be noted.
You may still operate
the library in this state.
Library had an error
and cannot recover
from it. You cannot
operate the library until
the error is resolved.
From the front panel
select:
SCSI/Fibre Network
Problems
From the
front panel select:
INFORMATION ->
Slow or busy
Data not streaming
Power unstable
LIBRARY
INFORMATION ->
From the front panel
select:
INFORMATION ->
LIBRARY
INFORMATION ->
RECOVERED (SOFT)
ERROR LOG
INFORMATION ->
LIBRARY
INFORMATION ->
Tape Media
Tape damaged
LIBRARY STATUS
HARD ERROR LOG
Tape write protected
Cleaning cartridge expired
or is incompatible
Server
Hardware problems
BIOS settings
Incorrect drivers
Insufficient memory
Backup Software
Incorrect software
configuration
Configuration changes to
host
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Errors and Troubleshooting
Understanding Error States
Soft (Recovered) Errors
Soft errors are hardware errors that the library recovered from by
retrying the operation.
Though soft errors are often transparent to a user, they are logged in the
soft error log.
Main Menu ->
Information ->
Library Information ->
Soft (Recovered) Error Log
Periodically review the soft error log to detect and track errors before
they become serious. If you see that a component has many soft errors, it
might indicate a library component that is more likely to fail. If the
library has a hard error and you are unsure what caused it, you can
review the soft error log to help identify problem areas.
You can also use soft errors to identify the cause of software time-outs.
The backup software on the host computer only allows a designated time
for each operation. If the library takes longer than the backup software
allows, it may be due to the library retrying a failed operation, which will
show up as a soft error.
TIP
The date and time stamp will help you resolve errors.
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Errors and Troubleshooting
Understanding Error States
Figure 5-1
Using the Soft Error Log
Monitor and track
components that might
fail.
See error history to
determine why other
errors have occurred.
Review the soft error
log to:
Identify reason for
backup software
timeouts.
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Errors and Troubleshooting
Understanding Error States
Partial Availability State
When the library is in a partial availability state, it is still functional,
but is not in optimum or supported configuration, as described in
Table 5-13 on page 5-20. When this occurs, the front panel will display
Partly Available, and the illuminated LED beneath the front panel display
will be solid amber until the condition is resolved.
NOTE
configuration issue and does not necessarily indicate a hardware failure.
The center icon button on the Home screen is a shortcut to the Library
Status menu and partial availability information (see “Front Panel
Overview” on page 3-3). This icon, as well as the icon on the status bar,
shows a reverse video reminder (icon background reverses to black) when
the library’s partial availability status changes. You may clear this
reminder by viewing the Library Status menu.
To view more information about the partial availability state, you can
access the log by following this menu path:
Main Menu ->
Information ->
Library Information ->
Library Status
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Errors and Troubleshooting
Understanding Error States
Table 5-13
Partial Availability Conditions
Library Status
Cause
Solution
Date and time not The date and time is not set on
Set the date and time. (See
page 4-27.)
set
the front panel.
Drive not present
The library could not detect all
expected drive modules.
If a drive is present in the library:
• Power off the library.
• Reseat the drive module.
• Power on the library.
NOTE: Usually this is because a
drive was physically removed
from the library for repair. This
may also occur for a brief time
during an online drive repair.
This condition will continue over
a power cycle.
Drive offline
Drive(s) taken offline because of 1. Verify that the drive is online.
the following:
If not, put drive back online
from the front panel.
• Taken offline from front
panel, host computer, or
library controller.
2. Power cycle the library.
3. Verify cabling and termination.
• Drive(s) failed power-on test.
4. Check the error log from the
front panel or RMC Web-based
for possible causes.
• Drive module board failed
power-on test.
• Failed serial communication
to drive.
• Failed load/unload.
Drive online
pending
Drive(s) are present and
powered up, but have outdated
firmware.
Update drive firmware.
(See page 6-68.)
Drive firmware
mismatch
Drives are present and powered
up, but have different revisions
of firmware.
Update drive firmware.
(See page 6-68.)
Drive needs
cleaning
One or more drives need
cleaning.
Clean the drive(s). (See page 3-16.)
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Errors and Troubleshooting
Understanding Error States
Table 5-13
Partial Availability Conditions
Cause
Library Status
Solution
Drive critical
error
A critical error has occurred on a • Check the drive(s) LED status
drive.
from on the library’s back
panel. (See page 5-13.)
• Check the Drive Event Log from
the front panel or RMC
Web-based Library
Administrator pages for
possible causes.
Drive not on Fibre Drive(s) are detected by library
• Verify that this is your
Channel
controller, but are not detected
by any of the Fibre Channel
cards.
intended configuration.
• Verify that there are no broken
or bent pins on the SCSI cables
(for standard performance
Fibre Channel cards).
• If problem persists, replace the
SCSI cables.
Firmware update
needed
A library component has
firmware that is different from
the rest of the library.
Update library firmware.
(See page 6-68.)
Library fan
failure
A library card cage fan has
failed.
Check the fan to see if it is getting
power.
Magazines
missing
Library could not detect all the
magazines.
Ensure that all magazines are
installed.
Door open
One or more tape doors are
open. The library robotics will
not move until the door is closed.
Ensure that doors are closed.
Incompatible
magazine(s)
The magazine is incompatible
with the drive type.
Ensure that the magazine type is
the same as the drives installed in
the library. A logo on the magazine
indicates the drive type.
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Errors and Troubleshooting
Understanding Error States
Table 5-13
Partial Availability Conditions
Cause
Library Status
Solution
Mailslot open
Mailslot door is open. The
library robotics will not move
until the mailslot is closed.
• Ensure the mailslot door is
closed.
• Go to the front panel Operations
menu and open the mailslot
door.
RMC not present
Library could not detect the
remote management card.
card is properly seated.
Front panel not
present
Library could not detect the
front panel display.
• Ensure that the front panel
cable is properly connected.
• See page 5-39.
Slave card not
present
Library could not detect the
library slave controller cards.
• Ensure the slave card is
present and seated properly.
NOTE: Slave controller cards
are required in all but the lowest
level of the library.
• Ensure that the fans on the
same level of the library are
moving, and that the slave card
LED is lit. If not, ensure that
the power cables are properly
seated.
• For multi-level libraries, swap
power supplies to verify
whether or not a power supply
is defective.
• With Fibre Channel libraries,
ensure that there is a Fibre
Channel card on each library
level with drives.
Remote
Remote management card failed • Ensure the remote
management card power-up test.
failed
management card is properly
seated.
• Power cycle the library.
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Errors and Troubleshooting
Understanding Error States
Table 5-13
Partial Availability Conditions
Cause
Library Status
Solution
Front panel failed Front panel display failed
power-up test.
• Power cycle the library.
• See page 5-39.
Slave card failed
Library slave controller card
failed power-up test.
• Ensure the slave card is seated
properly.
NOTE: Slave controller cards
are required in all but the lowest
level of the library.
• Ensure that the fans on the
same level of the library are
moving, and that the slave card
LED is lit. If not, ensure that
the power cables are properly
seated.
• Power cycle the library.
Fibre Channel
card failed
Fibre Channel card failed
• Verify that proper SCSI
terminators and/or tape drives
are attached to the Fibre
Channel card, and then reboot
the library.
power-up test. (Usually due to
problems on the SCSI bus, such
as an LVDS drive or terminator
on an HVDS bus, etc.)
• Power cycle the library.
Power supply
fault
Library detected one or more
redundant power supplies in a
failed condition.
Determine which power supply
failed. See page 5-14 for LED
status information.
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Errors and Troubleshooting
Understanding Error States
Hard (Unrecovered) Errors
NOTE
The hard error codes are described on the front panel and in Appendix A
of this manual.
When a hard error occurs, the front panel will display an error message
that indicates the problem, and the LED bar will be flashing amber. You
cannot operate the library until this error is resolved.
TIP
This information can also be found in the latest entry of the hard error
log.
View the hard error log to see the sequence of error events and more
information on resolving the error condition. To view this log, access the
following menu path from the front panel.
Main Menu ->
Information ->
Library Information ->
Hard Error Log
TIP
The date and time stamp will help you resolve errors. When you review
the error log, select [Older] to view error history and [Newer] to see more
recent errors.
Use the following steps to resolve the problem:
1. Power cycle the library.
2. From the screen with the initial error message or from the Hard Error
Log, select [More] to retrieve more information about the error, which
could include the following:
• Time stamp or error event
• Error code number (see Appendix A)
• Library component that potentially caused the problem
• Error code description
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• Recovery suggestions
• Error code qualifier that provides more information on the type of
error (see “Interpreting Error Code Qualifiers” on page A-14)
• Sequence numbers, which are used for factory diagnostics
3. Record all information from this screen for later reference.
4. Select [More]. Record the list of recommendations on this and any
subsequent screens. To retrieve this information after you exit, view
the latest entry in the hard error log.
5. Perform the recommendations in the order presented. Continue with
each successive recommendation until the problem is isolated.
6. Select [More]. Note any FRUs listed.
When a failing assembly causes an error, up to three FRUs can be listed
for possible replacement. The FRU replacement list, error code
qualifiers, diagnostic tests, and sequence numbers should be used
together to identify the problem. Use the FRU replacement list only as a
guide. The first FRU listed is most likely the FRU causing the error.
Replace a subsequent FRU only after the first has been tested.
NOTE
If replacing the second or third FRU repairs the problem, test to
establish that previously replaced FRUs were faulty. Return the FRUs
that are not needed.
Clearing the Failed State
When the library records a hard error, the library status icon in the front
panel display is set to Failed. This state can be cleared (to either Healthy or
Partly Available) by one of the following:
• Running the Recalibrate Library test
• Running the Clear Hard Log
NOTE
The Clear Hard Log function clears the error log and is only available from
the Service Menu. Ensure that you have recorded information from the
error log before running this test.
• Power cycling the library
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Errors and Troubleshooting
Understanding Error States
Host Software and Media Errors
The library depends on several other components to operate correctly.
Errors that seem to be caused by the library often are a result of errors
on the host, the network, media, or with the backup software. When
troubleshooting the library, begin ruling out these components.
Use the following troubleshooting procedures to help determine if an
error is caused by the library hardware, host, or backup software. Use
the remote management card to troubleshoot media errors.
Ensure the LED on the front panel is not flashing amber.
Flashing amber indicates a hardware error. Check the hard and
soft error logs.
Verify the library
hardware is
correctly
operating.
Run a Wellness Test from the library front panel.
Check the software configuration. Ensure the SCSI IDs are
correct on the backup software application.
Verify the
software is
supported and
correctly
Use a different backup software application (if available) and see
if a similar error occurs.
configured.
Ensure the host can identify the library and drive.
Look for
connection
errors with the
host and
Check all cable connections. Ensure the SCSI bus is properly
terminated.
network.
Ensure the SCSI host bus adapter card and the drivers are
compatible and correctly installed.
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Errors and Troubleshooting
Understanding Error States
Backup Software Errors
While the library product itself is supported by library vendor, all
software products are supported by individual software vendors. When
contacting the software vendor, you will need the following information:
• Name and telephone number
• Product name, release number, operating system, build, and serial
number
• Detailed list of error messages reported
• Configuration files and log files related to the problem
• Screen dumps, if applicable
• Explanation of how to reproduce the problem, if possible
• Events that may have contributed to the problem, including the
following:
— Recent operator actions
— Recent events in the software or the system
— Recent changes to the computer system, software or network
environment
The software applications may need to be reconfigured or, in some cases,
reinstalled after you have installed additional drives or slots into the
library. In addition, some backup software applications may require the
purchase of additional add-on components and/or licenses when
increasing the number of storage slots or drives. Contact the software
application provider for more information or if newly installed storage
slots and drives are not recognized by the backup software application.
Drive Media Errors
Most software errors are going to be read, write, and verify type errors.
Since the library does not display a front-panel indication of these type of
errors, the first indication an end user will notice is problems reading,
writing, or verifying media through the software. These errors can be
caused by damaged media or drives, so it is important to be able to
determine which media and/or drives are having the problems.
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Errors and Troubleshooting
Understanding Error States
The simplest way to evaluate the scope of the problem is using the
drive/media log in the remote management card or library. This log
records the last 100 drive/media events, including tape alert events and
read, write, and verify errors. This log also lists the drive and tapes that
were involved in the event. Drives are identified by drive number and
tapes are identified by bar code number or from the slot location.
Table 5-14
Drive and Media Problems
Drives and/or Media with
Problem
Probable Cause
Any tape and one drive
Drive might have an error.
Tape is damaged.
One tape and more than one
drive
Several tapes and one drive
Error on drive, unqualified or
unsupported media, or old
media. Check media brand and
type, as well as the drive error
log.
Several tapes and more than
one drive
Unqualified or unsupported
media. Check media brand and
type, as well as the drive error
log.
All tapes and all drives
Unknown. This will likely
require joint troubleshooting
with the ISV.
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Errors and Troubleshooting
Troubleshooting Common Problems
Troubleshooting Common Problems
This section includes information on troubleshooting common problems,
including how to inspect for damaged tapes. For problems that may be
related to the host or application software, refer to the host system
documentation, application software instructions, or to page 5-26.
CAUTION
Consult the system administrator before cycling power. Never cycle
power when active devices are connected to the SCSI bus or Fibre
Channel bus. Cycling power when the SCSI bus or Fibre Channel bus is
active can cause data loss or hang the host system.
Table 5-15
Troubleshooting Table
Solution
Problem
Power
Library will not power on.
• Check all power cord connections (one on each level).
• Make sure the power (standby) switch is on.
• Make sure there is power to all outlets.
• Replace the power cord(s).
• Check that the LEDs on the back of the library are on and
the fans are turning.
• Follow the procedures on page 5-39.
Power-on test failed. An
error message appears in
the front panel display.
• Verify that all tapes are fully inserted in the magazines
library.
• Make sure the doors are closed.
• Follow the suggestions listed on the front panel.
• If the power-on test fails again, look at the error code and
refer to page 5-16 and Appendix A for more information.
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Errors and Troubleshooting
Troubleshooting Common Problems
Table 5-15
Problem
Troubleshooting Table
Solution
The library’s power failed
while a tape was in the
drive and did not return to
the ready state after the
power came on.
the fans are turning.
• Power cycle the library.
supplies is not functioning
properly.
that may be at fault (see page 5-14).
• Exchange the power supply with another supply on a
different level to determine if the individual power supply
or the entire power supply module is at fault. See
page 6-58.
No display messages
appear.
• Make sure the power cord is connected.
• Make sure the power switch is on.
• Check that the LEDs on the back of the library are on and
the fans are turning.
• Power cycle the library.
• Try to access the library via the web (page 4-10).
• See page 5-39.
Tape Movement
An error message appears
after inserting the
• Verify that tapes are inserted correctly in the magazine.
(See page 3-8.)
magazine or loading tapes.
Cannot load tape into the
drive.
• Ensure the tape type matches the drive type.
Tape stuck in transport.
• Run the Empty Transport or Recalibrate Library test (see
page 4-33).
• Open the door nearest the transport. Remove the
magazine, and gently ease the tape out of the transport.
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Errors and Troubleshooting
Troubleshooting Common Problems
Table 5-15
Troubleshooting Table
Solution
Problem
Tape stuck in storage slot.
Slide the door outward, and remove the magazine.
• Pull the tape out.
Transport is misaligned.
• Run the Recalibrate Library test (see page 4-33).
Transport won’t get a tape.
• Verify you are using a tape that is compatible with the
drive type.
Tape/drive/transport is
misaligned.
• Replace the transport assembly (see page 6-28 or
page 6-35).
Media
Cleaning or data cartridge
is incompatible with the
drive.
• Ensure you are using cleaning and data cartridges that
are compatible with the drive type.
DLT Tape Issues
Tape has circular wear
patterns around the hub.
• The drive hub may not be engaging the tape hub properly.
Discard the tape.
Error message appears:
“Drive rejected load of tape”
(error code 101, qualifier
65H)
• Retry the operation. If you continue to get this error with
the same tape discard that tape cartridge.
Tape has dropped a leader.
• Inspect the drive and media for damage (see page 5-38)
and discard any damaged media.
• Ensure the drive leader tip is not bent or visibly cut.
• Try unloading the tape from the library front panel.
Tape stuck in drive.
• Ensure the backup host software is not reserving the slot.
The backup software needs to cancel the reservation.
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Errors and Troubleshooting
Troubleshooting Common Problems
Table 5-15
Problem
Troubleshooting Table
Solution
Ultrium Cartridge Memory Issues
A new data cartridge that is • Replace the data cartridge.
write-enabled is rejected by
the drive.
A new data cartridge that is • Replace the data cartridge.
write-protected is rejected
by multiple known good
drives.
A cartridge that has data
written to it and is
write-enable is rejected by
the drive.
• The cartridge memory has failed or is damaged. Write
protect the tape, recover the data from the cartridge, and
replace the cartridge.
Connections
Changed drive SCSI ID, but • Check that all SCSI devices on the same bus have
the new ID is not
recognized by the host
computer.
different ID numbers.
• Reboot the host.
NOTE: If the drive remains at SCSI ID 5, regardless of how
it is set, then the drive isn’t communicating with the library.
Host does not detect the
library.
• Check that the HBA bus type and backup software are
• Check that the library is terminated and properly cabled.
• Ensure the terminator is compatible with the library
(HVDS, LVDS, or single-ended SCSI).
• Check that the library is recognized on the operating
system (see page 2-46).
• Power cycle the library. After the library is powered on,
power on the host.
• If using Fibre Channel, make sure you powered on the
devices in this order: switch, hub, library, and host(s).
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Errors and Troubleshooting
Troubleshooting Common Problems
Table 5-15
Problem
Troubleshooting Table
Solution
Network Monitoring
The RMC Web-Based
Library Administrator
interface is slow in
• Check your computer’s display settings. For best results,
make sure the display resolution is set to 800 x 600 and
the color palette is set to 65535 colors or higher.
updating the web pages or
does not display clearly.
• To speed up the display of pages, be sure to bypass
proxies for local access by listing the domains to exclude
in the Connections/Advanced page of the browser options.
• Check your browser’s caching options to ensure the
browser is looking for newer versions of the stored pages.
Cannot navigate through
the RMC Web-Based
Library Administrator
interface.
• Do not use the [Back] or [Forward] buttons on the browser
to navigate. Instead, use the tabs and buttons on the
actual interface page.
Library Performance
HP-UX hosts respond
slowly or crash after
connecting to the library.
• Check the SCSI IDs of all devices on the host to ensure
there are no conflicts.
• Check that the backup software does not require SCSI
IDs to be in a certain order.
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Errors and Troubleshooting
Troubleshooting Common Problems
Table 5-15
Problem
Troubleshooting Table
Solution
backing up data.
backing up data over the network.
• Check that the library’s drive(s) are on their own SCSI
bus and not daisy-chained to another tape drive or the
hard drive.
• Ensure that the drive is clean. See page 3-16 for more
information on cleaning the drive.
• Try a new tape. A marginal tape can cause performance
problems due to bad spots on the tape requiring retries.
• Ensure that the backup software is using fixed-length
records (or blocks) to maximize throughput and has not
defaulted to a smaller record size.
• Ensure that the data is being compressed.
• Check the size of the files. A large number of small files
can impact performance.
Operations
Need to abort internal test
cycle.
Press [STOP]. The current test loop completes, then the test
stops.
Cannot write to the tape.
• Check the write-protect tab on the tape to ensure it is set
to write-enabled.
• Check the host device file system access permissions.
• Verify that you are using the correct tape type.
• Check the Drive Event Log for this drive.
• Check the drive/media log on the remote management
card report page.
• Try a new tape.
CAUTION: In the testing process, do not put the tape in
question into another drive since damaged tapes can damage
a drive.
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Errors and Troubleshooting
Troubleshooting Common Problems
Table 5-15
Troubleshooting Table
Solution
Problem
Cleaning
Recurring cleaning
message.
• Ensure you are using an approved cleaning cartridge for
your drive type.
• Replace the existing cleaning cartridge with a new one.
• If the message reappears when a particular data
cartridge is used, verify that the data cartridge is
readable by:
— Clearing the error message.
• If the data cartridge can be read, backup data from the
damaged cartridge to another cartridge, and discard the
damaged one.
A brand new tape is used
and a drive cleaning icon is
displayed.
• Clean the drive using the drive cleaning procedure in
page 3-16.
• Ensure you are using a compatible cleaning cartridge for
your drive type.
• If the icon is displayed again within a short amount of
time, replace the tape.
Cannot load the cleaning
cartridge.
• Ensure you are using a compatible cleaning cartridge for
your drive type.
• Check the drive media log using the RMC Web-Based
Library Administrator.
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Errors and Troubleshooting
Troubleshooting Common Problems
Table 5-15
Problem
Troubleshooting Table
Solution
Front Panel Display
Front panel display does
not work.
• Power cycle the library.
• Attempt to access the library through the remote
management card (see page 4-10).
• Attempt to access the library from the host computer
(either SCSI or Fibre Channel, depending on how the
library is equipped).
• Follow the procedures in page 5-39.
The soft keys on the front
panel display do not work.
• Power cycle the library.
• Attempt to access the library through the remote
• Attempt to access the library from the host computer
library is equipped).
• If the soft keys still do not work, replace the front panel
display FRU (page 6-63).
Lost the keys for the front
panel doors and the doors
need to be locked.
• Replace the front panel door(s). The key is shipped with
the door FRU. See page 6-66.
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Errors and Troubleshooting
Troubleshooting Common Problems
Table 5-15
Troubleshooting Table
Solution
Problem
Firmware
Cannot download firmware
through the remote
• Check that the host or host software has not reserved the
library over SCSI.
management card.
• Use the FTP procedure to download firmware.
1. Close the browser interface.
2. Power cycle the library.
Notes: This process is for
qualified service personnel
only.
3. At the DOS prompt, type:
ftp [your card’s IP address]
The download will take
several minutes to
4. At the user prompt, type:
complete. Do not abort the
download while it is in
process. The hash marks
will indicate the download
status, except the first 40
seconds when no status can
be indicated.
download
5. At the password prompt, enter the administration
password (the same password used for the library).
6. At the ftp prompt, type:
bin
7. At the ftp prompt, type:
hash (hash marks will indicate the ftp download
status)
If the FTP download fails,
the FTP client almost
always reports “Error in
Input File.” This message is
part of the FTP protocol
and not the file itself. Try
the put command again.
8. At the ftp prompt, type:
put [firmware file path name] /firmware/chunker
9. When the download is complete and the prompt
returns, type:
bye
10.The library will reboot itself using the newly
downloaded firmware. This process will take a few
minutes.
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Errors and Troubleshooting
Troubleshooting Common Problems
Damaged DLT Tapes
Repeated drive failures may indicate defective tapes. Tapes need to be
inspected if they have been dropped, damaged, or used with a drive that
has needed repair. To determine if the tapes have been damaged:
• Inspect the tape for broken, unseated, or misaligned tape leaders.
• Shake the tape to verify no internal parts are rattling.
• Verify the correct position of the leader buckling loop (see Figure 5-2).
• Ensure the leader is not damaged or cut.
To check the leader position:
1. Press in the door lock to release the tape door. The door lock is located
on the opposite side of the write-protect switch.
2. While pressing in the door lock, push the tab down to open the door.
Figure 5-2
Leader in Correct Position and Door Tab
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Errors and Troubleshooting
Troubleshooting Without the Front Panel or RMC Web-Based Library
Administrator
Troubleshooting Without the Front Panel or
RMC Web-Based Library Administrator
This section includes information on the following:
• Main diagnostics
• LED diagnostics
• Electronic diagnostics
• Power diagnostics
• Fuse diagnostics
Use the diagnostics trees on the following pages when the following
library interfaces are unavailable: the library front panel, the remote
management card, or the SCSI interface. It is very rare that these
diagnostic trees will be necessary. The product has many means of
self-diagnostics and reporting errors. Exhaust all of those options before
proceeding:
If it is necessary to diagnose without the library interfaces, consider the
following:
same fault, proceed to the next section indicated in the diagnostics
tree.
• Verify, if possible, that the latest code is in the library before
proceeding with any parts replacement. (See “Upgrading Firmware”
on page 6-68.)
• Use the instructions in Chapter 6 to guide you on parts replacement.
• Take all standard ESD precautions for parts replacement.
• Power off the library before removing or adding electrical
components.
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Errors and Troubleshooting
Administrator
• When replacing cards, transport assemblies, or drive modules, always
download the latest firmware to the library. (See “Upgrading
Firmware” on page 6-68.)
• If you see multiple amber LEDs on different levels of the library,
begin troubleshooting the lowest level of the library before proceeding
to the next higher level. The library configures from the lowest level,
proceeding upward, and stops at the first error encountered. For
example, a three-level unit with an error on level two will never
attempt to configure level three until the error on level two is
corrected.
• Remember that the tape doors may be key locked. Unlock the doors
when diagnosing a problem related to the solenoid.
• Verify that all cards are in the appropriate slots (see page 1-10).
• If a library controller has been replaced in the diagnostic process,
ensure it was the faulty part. If not, replace the original library
controller so that the customer’s configuration remains intact.
• If you replace a component during the diagnostic process, and it is
determined not to be at fault, ensure that you replace the original
component back into the library.
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Administrator
Figure 5-3
Main Diagnostics Tree
NOTE
If you replace a component during the diagnostic process, and it is
determined not to be at fault, ensure that you replace the original
component back into the library.
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Administrator
Figure 5-4
LED Diagnostics Tree
NOTE
If you replace a component during the diagnostic process, and it is
determined not to be at fault, ensure that you replace the original
component back into the library.
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Administrator
Figure 5-5
Electronic Diagnostics Tree
NOTE
If you replace a component during the diagnostic process, and it is
determined not to be at fault, ensure that you replace the original
component back into the library.
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Errors and Troubleshooting
Troubleshooting Without the Front Panel or RMC Web-Based Library
Administrator
Power Diagnostics
Diagnosing power distribution problems within the library can be
complicated. The following steps describe the best approach to resolving
most power-related problems, and assume that you have tried correcting
the problem through the following library diagnostics:
• Verify that all power cords are connected to the library and power
outlet, and that the outlet has adequate power. If only one level of a
multi-level library is not powering on (most easily noted by power
supply fans spinning), try swapping power cords with a working level
to verify cord power.
• Verify that the library has been turned on from the standby switch,
and that it does not appear to be at fault. The front standby switch
should have a definite snap as it is rocked to the ON and STANDBY
positions.
For a multi-level library, some crucial information should be gathered
before moving on. The power at each level is independent from other
levels. If none of the power supplies on any level power up, as indicated
by the power supply fans spinning, then the most likely problem exists in
the standby switch assembly, and the routing of the standby switch
power line throughout the library. Follow the sequence below, in
troubleshooting this issue:
1. Replace the standby switch assembly.
2. If this does not resolve the problem, replace the lower mother board.
3. If this does not resolve the problem, replace the interconnect cables.
4. If this does not resolve the problem, replace the mother boards in all
upper levels.
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Administrator
If the library is a single level or only one power supply is not powering
on, use the following to troubleshoot the issue:
• If the power supply fan does not move - even slightly - when the
standby switch is moved to the ON position:
1. Replace the power supply.
2. If this does not resolve the problem, replace the standby switch
assembly.
3. If this does not resolve the problem, replace the mother board.
• If the power supply fan moves slightly, and then stops, the power
supply is detecting a condition causing it to shut down. The most
likely condition is a short within that level of the library:
1. Remove all cards and drive modules from that level.
2. At the lowest level or on a single-level library, disconnect the
umbilical cable going from the mother board to the translate
frame assembly.
3. If the power supply fan now spins when powered up, begin adding
the cards, drive modules, and umbilical cable back into that level
until a component prevents the power supply from coming up.
4. Replace the suspected component.
5. If after removing cards, drive modules, and the umbilical cable,
the power supply still does not power up, then detach the front
panel cable at the mother board, the solenoid/sensor cable
assemblies on the power supply side and the interconnect cable(s)
in a multi-level library.
6. If the power supply still does not power up, disconnect the solenoid
on the non-power supply side at the mid-cable connector. Do not
disconnect the cable assembly from the mother board as this will
also disconnect the power switch. If this resolves the problem,
replace that solenoid assembly.
7. If the power supply still does not power up, replace the mother
board. Otherwise, reattach the cables until the one which causes
the failure is found, and replace that cable.
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Administrator
NOTE
If you replace a component during the diagnostic process and it is
determined not to be at fault, ensure that you replace the original
component back into the library.
Fuse Diagnostics
There are many fuses in the library, none of which are field-replaceable.
Most of the fuses on the card cage boards will only open if there is a
problem on that board. Therefore, if the fuse is blown, replacing the
entire card will resolve the problem. There are a few notable exceptions
to this, as listed below. Because every level of a multi-level library is
independent from a power standpoint, diagnosis and repair can be
accomplished in a systematic fashion.
Fuse exceptions:
• The library controller and slave controller card(s) contain 12V drivers
for the tape door and mailslot solenoids at their respective level. The
board powers up with a green LED even if the 12V fuse is open
because all logic operates on 5V. If a solenoid fails in a shorted mode,
or if the solenoid cable has been damaged and has come into contact
with the chassis, the 12V fuse will open on the board (library
controller on the lowest level and slave controller on other levels).
Replacing the library or slave controller will open the 12V fuse on the
new board as well.
— Do not continue to replace boards without trying to locate the
problem. Check to see if all solenoids are working on a level. Do
this by listening for the solenoids to close and try opening the
drawers after power up. Remember to make sure that the drawers
are not key locked and can be opened when the library is powered
off. If both solenoids do not activate, suspect the fuse of being
opened and replace both solenoid and sensor cable assemblies at
that level, and then replace the board on that level (library
interface or slave controller).
— If only one solenoid on a level is operating, the fuse is intact. Only
replace the failing solenoid cable assembly.
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Administrator
• The front panel is fused both on the library controller and the front
panel.
— If the short is on the front panel board, replacing the front panel
assembly will fix the problem.
— If the problem is a short elsewhere, a fuse on the library controller
will open. On a single level library, the power for the front panel
comes from library controller, into the mother board, and then into
the front panel cable. On multi-level libraries this is also true, but
additionally, power goes up the interconnect cable(s), to the next
level mother board(s), and to the next level(s) front panel cable.
Consequently, on a multi-level library, the front panel power is
present on all mother boards, interconnect cables, and front panel
cables.
— If the front panel power is shorted to ground on any of the mother
boards, the fuse on the library controller will open. If any of the
front panel cables from the mother board to the front of the library
has power shorted to ground, the fuse on the library controller will
open. The library controller will continue to operate normally and
not detect these failures. The front panel cable is very difficult to
replace, and every effort should be made to determine that the
problem is not with another assembly.
NOTE
Because the library controller must be replaced each time a change is
made that does not resolve the short, it may be necessary to replace
multiple library controllers before resolving the shorting problem.
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Removing and Replacing Parts
Overview
Overview
NOTE
For the purpose of this documentation, we will use the term Model 12/140
to indicate all library models that are five levels and higher. These models
include: 4/100, 6/100, 6/120, and 6/140, 8/140, 10/140, and 12/140.
Most library parts that are used in Model 12/140 are the same as Models
2/20, 4/40, and 6/60. The procedures for replacing these common parts
are documented in this chapter with exceptions noted where applicable
Some parts are unique to Model 12/140. These differences are because of
the library’s increased size and the custom cabinet. Table 6-1 provides an
overview of common and unique parts.
Table 6-1
Replacement Procedures
Common for all Library
Models
Replacement Procedures
Unique to Library Model
12/140
Front panel display (page 6-63)
(page 6-35)
Note: Includes a different
procedure for accessing the
library for service
See page 6-28 for information
assembly.
Vertical lift assembly (not used
on Model 2/20) (page 6-46)
Power distribution unit
(page 6-61)
Library side panels (page 6-35
and Figure 6-28 on page 6-52)
Fibre Channel, remote
management, slave controller,
and library controller cards
(page 6-18)
Library cabinet (page 6-35)
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Overview
Table 6-1
Replacement Procedures
Common for all Library
Models
Replacement Procedures
Unique to Library Model
12/140
Motherboard (page 6-48)
Cosmetic door (page 6-66)
Library expansion card
(page 6-18 and page 6-16)
Redundant power supply
(page 6-58)
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Exploded Views of Replaceable Parts (FRUs)
Exploded Views of Replaceable Parts (FRUs)
The exploded views are categorized into the following sections:
• Front and Back FRUs: These parts are accessed from the front or
back of the library and include:
— Cards
— Drive
— External cables (cables, terminator, GBIC)
— Display (RFI shield, display, and viewing windows)
— Power supply
• Cosmetic and Sheetmetal FRUs: These parts are primarily
accessed on the outside of the library and include:
— Side panels
— Top and bottom covers
— Cosmetic doors and door trays
— Magazine
— Lifting straps
— Standalone feet
— Transport assembly
• Internal FRUs: This exploded view illustrates parts that are found
inside the library.
• Model 12/140 FRUs: This exploded view shows parts that are
unique to this larger library. The majority of parts in this library are
the same as the primary and secondary FRUs. Table 6-1 on page 6-2
compares the common and unique parts for Model 12/140.
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Exploded Views of Replaceable Parts (FRUs)
Table 6-2
Description of Front and Back FRUs
Description
Call- FRU
out # ID
1
2
3
N/A
32
Vacant drive module cover: Uses two 6-32 screws to attach.
Standard power supply (see page 6-56 for more information).
32
Redundant power supply: Uses 6-32 x .25 T15 screws to attach (see
page 6-58 for more information).
Note: Libraries should only contain all redundant or standard power
supplies. The illustration is for identification purposes only.
4
2
• DLT HVDS tape drive module.
• Ultrium LVDS tape drive module.
• Ultrium HVDS tape drive module.
(See page 6-21 for more information on drive replacement.)
5
6
62
6
• DLT or Ultrium LVDS online drive repair SCSI loop cable (included in
cable kit).
cable kit).
Slave controller for all models, except Model 2/20 (see page 6-18 for more
information).
7
8
9
N/A
7
Remote management card assembly (see page 6-18 for more information).
• Low Voltage Differential SCSI (LVDS) library controller.
1
• High Voltage Differential SCSI (HVDS) library controller.
(See page 6-18 for more information on card replacement.)
10
9
• Standard performance LVDS Fibre Channel board.
• High performance HVDS Fibre Channel board.
• High performance LVDS Fibre Channel board.
(See page 6-18 for more information.)
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Exploded Views of Replaceable Parts (FRUs)
Table 6-2
Description of Front and Back FRUs
Call- FRU
out # ID
Description
11
N/A
12
13
14
22
more information).
N/A
N/A
Quartz gray display window frame and viewing window (see Figure 6-36
on page 6-64). Uses 6-32 machine screws to attach.
Quartz gray viewing window assembly. Uses 6-32 screws to attach. See
“Removing and Replacing the Front Panel Display” on page 6-63.
15
16
N/A
N/A
RFI viewing window shield.
Fibre Channel GBIC. Only used on standard-performance Fibre Channel
boards.
17
59
• External 68-pin daisy-chain cable.
• External VHD daisy-chain cable
Fibre Channel cable.
18
19
N/A
N/A
• Fast wide SCSI terminator.
• SCSI LVDS terminator.
SCSI interface cable.
20
59
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Exploded Views of Replaceable Parts (FRUs)
Table 6-3
Description of Cosmetic and Sheetmetal FRUs (1 of 2)
Call-
out #
FRU
ID
Description
1
2
27
Transport assembly (see page 6-28 for more information).
N/A
viewing from the front of the library). Uses #4 - 40 x. 312 screws to
attach. (See Figure 6-28 on page 6-52.)
3
N/A
Library side panel for Models 2/20, 4/40, and 6/60 (left front, when
viewing from the front of the library). Uses #4 - 40 x. 312 screws to
attach. (See Figure 6-28 on page 6-52.)
4
5
N/A
N/A
• Empty DLT magazine.
• Empty Ultrium magazine.
six 6-32 x .375 T-15 screws that connect the tray assembly to the
chassis).
6
7
N/A
N/A
• Left cosmetic door (see page 6-66).
• Right cosmetic door (see page 6-66).
Right door tray assembly (remove the right side panel and unscrew
chassis).
8
9
N/A
N/A
Bottom cover.
Library side panel for Models 2/20, 4/40, and 6/60 (right front, when
viewing from the front of the library), see Figure 6-28 on page 6-52.
Uses #4 - 40 x. 312 screws to attach.
10
N/A
Library side panel for Models 2/20, 4/40, and 6/60 (right back, when
viewing from the front of the library), see Figure 6-28 on page 6-52.
Uses #4 - 40 x. 312 screws to attach.
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Exploded Views of Replaceable Parts (FRUs)
Table 6-4
Description of Cosmetic and Sheetmetal FRUs (2 of 2)
Call-out # Description
1
Library top cover for Model 2/20 (see Figure 6-12 on page 6-30). Includes
eight #4 - 40 x .25 screws to attach.
2
3
4
5
6
7
8
Bezel chin. See “Removing and Replacing the Front Panel Display” on
page 6-63. Uses 6-32 machine screws to attach.
Forehead for library Models 6/60 and 12/140 (see Figure 6-12 on
page 6-30). Installed at the top of the library with four 10-24 T-25 screws.
Lifting strap (used to guide libraries into a rack). Uses 10-24 x .50 screws
to attach.
Lifting strap (used to guide libraries into a rack). Uses 10-24 x .50 screws
to attach.
Vertical lift cover for multi-level libraries (see Figure 6-12 on page 6-30).
Installed at the top of the library with two 10-24 x .50 screws.
9
Standalone feet. Includes four 10-24 x .50 screws to attach.
10
Standalone cover assembly for Model 2/20: Uses #10-24 x .625 screws to
attach.
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Exploded Views of Replaceable Parts (FRUs)
Table 6-5
Call-
Description of Internal FRUs (1 of 2)
FRU
Description
out # ID
1
N/A
Back gear rail without stop for multi-level libraries. Install this part
by removing all drives and installing the rails from the back of the
library. Two 6-19 x .5 screws secure the top and bottom of the rail to
the library chassis. On the lowest library level, you will have to
2
N/A
Front gear rail without stop for multi-level libraries. Install this part
by removing the viewing window from the front of the library. Two 6-
19 x .5 screws secure the top and bottom of the rail to the library
chassis. On the lowest library level, you will have to remove the
transport assembly to access this part (see “Accessing the Side Panels
for Service” on page 6-35).
3
4
5
N/A
N/A
N/A
Back gear rail with stop (packaged with front and upper gear rails
and accessed by removing the drives).
Front gear rail with stop (packaged with back and upper gear rails
and accessed by removing the front viewing window).
Left magazine lock assembly. Includes the door tray detecting switch.
Access this part by removing the panels on the left side of the library.
Two 6-32 x .375 T-15 screws secure this assembly to the library
chassis. Avoid damaging the cables and connectors.
6
7
N/A
24
Right magazine lock assembly. Includes the door tray detecting
switch Access this part by removing the panels on the right side of the
library. Two 6-32 x .375 T-15 screws secure this assembly to the
library chassis. Avoid damaging the cables and connectors.
Vertical lift assembly: Uses #6-19 x .5 screws to attach (see page 6-46
for more information).
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Exploded Views of Replaceable Parts (FRUs)
Table 6-6
Description of Internal FRUs (2 of 2)
Call-
out #
FRU
ID
Description
1
65
Display cable (included in cable kit). Access this part by removing the
library side panels. The display cable needs to be threaded
underneath the right door tray rail to connect to the motherboard (see
Figure 6-25 on page 6-49). Do not connect the display cable on all
levels; only connect the cable located on the level with the display.
2
3
4
N/A
N/A
N/A
Power switch cable (included in cable kit). Access this part by
removing the chin plate on the front and at the bottom of the library
Mailslot solenoid assembly: Two #4-40 x .375 T-10 screws secure this
part to the inside edge of the library. Remove the library side panels
to access this part.
on page 6-53. Access this part by removing the library side panels.
Secure the cable to the side of the library chassis to ensure it does not
become damaged.
5
6
N/A
48
Interconnect cable that connects multi-level libraries (included in
cable kit, see Figure 6-25 on page 6-49).
Chassis fan: Remove all cards from the back of the library. Remove
the four 6-32 T-15 screws that secure the fan inside the back of the
library.
7
3
Motherboard: Uses #4-40 x .625 screws to attach (see page 6-48 for
more information).
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Exploded Views of Replaceable Parts (FRUs)
Table 6-7
Unique Parts for Model 12/140 (5 of 5)
Description
Top panel.
Call-
out #
1
2
3
4
5
page 6-18 for more information).
• Back side panels on library: Uses 4-40 screws to attach. See “Accessing the
Side Panels for Service” on page 6-35.
6
page 6-35.
7
8
Lift assembly with jack and handwheel.
Power distribution unit: Uses 10-32 screws to attach. See “Removing and
Replacing the Power Distribution Unit (for Model 12/140 only)” on page 6-61.
NOTE
Not all the parts listed above are set up as FRUs (Field Replaceable
Units). Some of these components are service parts that are not stocked.
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Removing and Replacing Parts
Removing and Replacing Cards
Removing and Replacing Cards
Level of Difficulty: [1] Easy
CAUTION
CAUTION
This library contains very sensitive electronic components. It is important
to follow the proper procedures to prevent electrostatic discharge (ESD).
Use wrist-grounding straps and anti-static mats when removing and
replacing cards and major assemblies.
Failure to follow proper procedures could lead to intermittent failures or
premature hard failures.
The Fibre Channel printed circuit boards contain a laser system that is
classified as a “Class-I Laser Product” under a U.S. Department of Health
and Human Services (DHHS) Radiation Performance standard according
to the Radiation Control for Health and Safety Act of 1968 and EN60825-
1(+A11) safety of laser products.
Removing a Card
1. Review the LEDs on the back of each card to ensure there is no
activity on the card (see “Using Library LEDs to Diagnose Status” on
page 5-4).
2. Note the library front panel configuration settings (if you will be
replacing the controller card), and power off the library. These
settings include:
• Password
• Network Access
• Mailslot
• Fibre Channel or SCSI IDs
3. Power off the library. Do not remove cards while the library is powered
on.
4. Note how the library is cabled and the position of the card.
5. Remove all external cables attached to the card.
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Removing and Replacing Cards
6. Loosen the two thumbscrews on the card with a screwdriver or by
hand.
7. Remove the card by pulling it outward.
Replacing a Card
1. Align the top and bottom edges of the replacement card with the card
slots.
2. Gently push the replacement card into the library until the card is
flush with the library.
3. Tighten the thumbscrews (finger tight).
4. Reconnect the external cables.
5. Power on the library.
6. Download new firmware. See “Upgrading Firmware” on page 6-68.
NOTE
If the new card has a different version of firmware than the rest of the
library, the library could go into a partial availability state due to a
firmware mismatch. When this occurs, the front panel will display Partly
to download new library firmware.
7. Configure the library.
• If installing a remote management card, see “Configuring the
Remote Management Card” on page 4-10.
• If installing Fibre Channel, you may need to configure the library
from the front panel. See page 4-16 or page 4-18 for more
information.
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Removing and Replacing Cards
Figure 6-7
Library Card Positions
1
Vacant slot
4
Fibre Channel card
(optional)
7
Empty drive bay
2
3
Remote management card
Library controller card
5
6
Slave controller card
8
9
Power supply
Library expansion card
Product information labels
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Removing and Replacing Parts
Removing and Replacing Drive Modules
Removing and Replacing Drive Modules
Level of Difficulty: [2] Easy to Moderate
A drive module may be replaced in either of the following situations:
• The library is powered off during drive replacement, and the SCSI
bus chain is disconnected.
• The library is connected to the host, and the backup software can
access the functional drives. Though drives can be replaced without
disabling or interrupting most functions of the library, this feature
must be supported by the backup software. (If you download new
drive firmware, power cycle to activate the new firmware.)
NOTE
If you are adding Ultrium drives to an existing DLT library, download
firmware first before you install the drive.
Drive Replacement Overview
These steps are documented in more detail on the following pages.
1. Determine which drive has failed (if you are replacing a failed drive).
2. Unload a tape from the drive, if possible.
3. Take the drive module offline or power off the library.
4. Remove the drive module.
5. Insert and connect the new drive module.
6. Bring the drive back online.
NOTE
If the new drive has a different firmware revision than the drives that are
already in the library, the library could go into a partial availability state
due to a firmware mismatch. When this occurs, the front panel will
display Partly Available, and the LED bar beneath the front panel display
will be solid amber. Download new drive firmware until all drives have
the same firmware revision.
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Removing and Replacing Drive Modules
Determining Which Drive Has Failed
If a drive has failed or had an error, the following can happen:
• The icons on the library front panel indicate a drive with an error.
• The LEDs on the drive indicate an error.
• The library attempts to take the drive offline.
• The host indicates an error.
Unloading a Tape from a Drive
Before replacing a drive, unload any tape from the drive.
1. From the Drive and Tape Operations menu, select [Unload Tape from
Drive].
2. Use the [+] or [-] keys to select the drive you want to unload.
3. Select [Unload] to move the tape from the drive module to the original
slot where the tape was located. The tape is automatically rewound
before it is unloaded.
Taking a Drive Offline
Although a drive module can be removed without powering off the
must support online drive repair. This process may be accomplished
using the library’s front panel and following these steps:
1. Check the drive icons on the front panel display to see if the drive has
already been taken offline. Verify the drive’s status by checking the
LEDs on the back of the drive module (see Table 5-9 on page 5-13).
CAUTION
If there are no LEDs illuminated on the drive, take the library offline.
Check with the system administrator before powering off the library.
2. If the drive module is not already offline, go to the Service or
Administration menu and then Online Drive Repair menus. Set the
failing drive to the offline state. The drive will automatically attempt
to rewind any loaded tape.
3. Select the drive with the [-] or [+] keys, and press [OK].
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Removing and Replacing Drive Modules
4. Select [Put Drive Offline]. The front panel indicates the success or
failure of this operation.
Removing a Drive Module
NOTE
NOTE
To preserve SCSI communications, do not loosen or remove the SCSI
cable(s) connected to the outside of the drive module. The connection to be
removed is located inside the drive module. See Figure 6-8.
When the drive module has been successfully taken offline, one of the
LEDs on the back of the drive will be flashing yellow.
Remove the drive module using the steps below:
1. Verify the external SCSI cable is securely fastened to the connector
plate.
2. Loosen the thumbscrews on each side of the connector plate, located
in the middle of the drive module (Figure 6-8).
3. Gently remove the connector plate with SCSI cable(s) still connected.
CAUTION
Use standard precautions for electro-static discharge (ESD) protection.
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Removing and Replacing Parts
Removing and Replacing Drive Modules
4. Grasp the ribbon cable that is plugged into the drive module. Remove
the cable by pulling the connector to the left (see Figure 6-8).
Figure 6-8
Ribbon Cable and Connector
5. Lay the connector assembly to the side, allowing the external cables
to hang from the connection(s). Do not disconnect external cables
from the connector plate.
6. Loosen the top and bottom thumbscrews on the drive module (see
Figure 6-9).
7. Using the handle that is mounted on the back of the drive module,
pull the drive module straight out with one hand while supporting
the bottom of the drive module with the other hand.
CAUTION
As the drive module is pulled out, support the bottom of the drive module
to avoid dropping or damaging it.
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Removing and Replacing Parts
Removing and Replacing Drive Modules
Installing a Drive Module
1. Hold the drive module with one hand on the drive module handle
while the other hand supports the bottom (Figure 6-10).
2. Install the drive by inserting the rail at the top of the drive module
into the slot at the top of the drive module opening.
Figure 6-10
Installing a Drive Module
3. Tighten the top and bottom thumbscrews, securing the drive module
into the library.
4. Remove the new connector plate from the replacement drive.
5. Install the original ribbon connector and plate inside the replacement
drive module (Figure 6-8 on page 6-24).
6. Gently fold the ribbon cable (attached to the plate and SCSI cable)
into the back of the drive module.
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Removing and Replacing Drive Modules
7. Holding the connector plate in place, tighten the thumbscrews on
each side of the connector.
Bringing the Drive Online
Bring the new drive module online using the front panel display by
following these steps:
1. Enter the Service or Administration menu then the Online Drive Repair
menus.
2. Select the drive module that has been replaced or installed, and press
[OK].
3. Select [Put Drive Online].
4. If you have increased the number of drives since the last power cycle
or if you downloaded new drive firmware, you must power cycle the
library.
The library will automatically run a self test when the drive has been
brought online.
When the drive is successfully brought online, the new drive will adopt
the SCSI ID of the current drive position. The library will also confirm
the new drive is online in the Service/Online Drive Repair menu.
NOTE
NOTE
If the new drive module has a different firmware revision than the drives
already in the library, the library will go into a partial availability state.
When this occurs, the front panel will display Partly Available, and the
illuminated LED beneath the front panel display will be solid amber. This
is not an indication of a failure, but may be an indication to download
firmware. (See “Upgrading Firmware” on page 6-68.)
You may need to use the host backup software to recognize the new drive
when bringing it online. If the software does not have the capability to
automatically detect the new drive, you may need to reboot the host.
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Removing and Replacing Parts
Removing and Replacing the Transport Assembly (for Models 2/20, 4/
40, and 6/60 only)
Assembly (for Models 2/20, 4/40, and 6/60 only)
NOTE
For Model 12/140, refer to page 6-35.
• “Accessing the Transport Assembly” on page 6-28
• “Removing the Transport Assembly” on page 6-31
• “Replacing the Transport Assembly” on page 6-32
• “Replacing the Cover” on page 6-34
Two Field Replaceable Units (FRUs) are involved with the transport
assembly: the transport assembly and the vertical lift assembly. Either
assembly may be replaced separately, but both must be removed to
replace either one.
Accessing the Transport Assembly
Use the following steps to access the transport assembly:
1. Power off the library.
2. If the library is rackmounted, use the following steps to slide it
forward in the rack:
a. Lower the rack’s lever feet, and fully extend the anti-tip foot at the
bottom front of the rack.
WARNING
Failure to extend the anti-tip foot of the rack could result in
damage to the library and/or personal injury.
b. Pull out the front doors and loosen the screws that secure the
library to the rack.
c. Push the library out until it hits the latch stops.
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Removing and Replacing Parts
Removing and Replacing the Transport Assembly (for Models 2/20, 4/
40, and 6/60 only)
3. Remove the stop bracket by following these steps (for Model 4/40 and
6/60 only; you do not need to remove the stop bracket on Model 2/2):
a. Remove the left back 10-24 T25 screw from the top cover.
b. Remove the stop bracket.
Figure 6-11
Removing the Stop Bracket for Models 4/40 and 6/60
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Removing and Replacing the Transport Assembly (for Models 2/20, 4/
40, and 6/60 only)
4. Remove the 10-24 screws shown in Figure 6-12 to remove the front
forehead and cover on Models 4/40 and 6/60 and the 4-40 T10 screws
to remove the top cover on all models. You may have to slide the cover
forward to remove it from the rack.
Figure 6-12
Access to the Transport Assembly
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Removing and Replacing the Transport Assembly (for Models 2/20, 4/
40, and 6/60 only)
Removing the Transport Assembly
Use the following steps to remove the transport assembly:
1. Using the finger-holes in the top of the transport assembly, lift the
assembly up and out of the library (Figure 6-13).
CAUTION
NOTE
Use care to protect the flat, umbilical cable attached to the bottom of the
transport assembly when lifting.
The illustration on the left is for Models 4/40 and 6/60 and shows the
vertical lift assembly connected to the transport assembly. The
illustration on the right is for Model 2/20, which does not have a vertical
lift assembly.
Figure 6-13
Removing the Transport Assembly
2. Place the transport assembly on top of the library, and disconnect the
umbilical cable by pulling the tabs outward (Figure 6-13).
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Removing and Replacing Parts
Removing and Replacing the Transport Assembly (for Models 2/20, 4/
40, and 6/60 only)
transport assembly. See “Removing the Vertical Lift Assembly” on
page 6-46 for the procedure.
2. For Models 4/40 and 6/60, remove the 6-10 x .5 screws that secure the
guide blocks to the top of the replacement transport assembly to
attach the vertical lift assembly (Figure 6-14).
Figure 6-14
Guide Blocks
3. Connect the umbilical cable (Figure 6-13 on page 6-31). Ensure that it
clicks into place.
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Removing and Replacing the Transport Assembly (for Models 2/20, 4/
40, and 6/60 only)
4. On Model 2/20, lower the transport assembly into the library,
ensuring that the umbilical cable folds properly as you lower the
assembly.
5. On Models 4/40 and 6/60, align the gears on the transport assembly
with the gear rails on the library (Figure 6-15). Check the gear teeth
position to ensure they are aligned with the gear rails and that the
gear rails are level with each other.
CAUTION
On Models 4/40 and 6/60, the alignment of the gears with the gear rails is
critical. The library will test alignment when it is powered on.
Figure 6-15
Transport Assembly Position
A
B
Gears incorrectly aligned
Gear correctly aligned
1
2
3
Gears
Gear rails (racks)
Check points to ensure
alignment
6. When the transport assembly is level with the top of the library, lower
it to the bottom of the library.
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Removing and Replacing Parts
Removing and Replacing the Transport Assembly (for Models 2/20, 4/
40, and 6/60 only)
Replacing the Cover
1. Replace the top cover.
• For Model 2/20, insert all screws and tighten.
• For Models 4/40 and 6/60, insert the metal tabs of the cover into
the slots on the library (Figure 6-12 on page 6-30). Insert all
screws, and tighten. Align the screw holes in the front forehead
with the holes in the top of the library, insert screws, and tighten.
2. If the library is rackmounted, follow the steps below:
a. Replace the stop bracket. (For Models 4/40 and 6/60 only. See
Figure 6-11 on page 6-29.)
b. Replace the screws behind the front doors that secure the library
in place.
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Removing and Replacing Parts
Removing and Replacing the Transport Assembly (for Model 12/140
only)
Removing and Replacing the Transport
Level of Difficulty: [5] Difficult
The transport assembly involves two replaceable parts: the transport
the following sections:
• “Accessing the Side Panels for Service” on page 6-35
• “Accessing the Transport Assembly” on page 6-38
• “Replacing the Transport Assembly” on page 6-43
• “Re-installing the Bottom Module” on page 6-44
Accessing the Side Panels for Service
The library can be serviced by removing the side and bottom panels on
the cabinet and library. You will not need to access the top of the library
to service this product.
To access the library from the sides:
1. Extend the anti-tip rails, which are located at the bottom of the
library cabinet. After extending these rails, lower the leveler feet to
WARNING
Failure to extend the anti-tip device could result in personal
injury or damage to the library if the rack tips over.
2. Use a 3/16 Allen wrench to remove the side panels from the cabinet
by following these steps (see Figure 6-16 on page 6-36):
a. Loosen the four captive fasteners that secure each side panel to
the cabinet. Hold the panel in place when removing the last screw.
b. Support the panel to lift it slightly up then lower it down.
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Removing and Replacing Parts
Removing and Replacing the Transport Assembly (for Model 12/140
only)
c. Remove the other side panel using the same procedure.
3. Remove the cosmetic panel from the bottom of the library. Remove the
T-20 screws on each side of the panel and pull it straight out.
Figure 6-16
Removing the Cabinet Side Panels
6-36
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Removing and Replacing Parts
Removing and Replacing the Transport Assembly (for Model 12/140
only)
4. Disconnect the power cord from the lowest library module and from
the wall outlet.
5. Using ESD precautions (anti-static mats and wrist straps), remove
the side panels on the library by following these steps:
• Remove the T-10 screw that secures the side panel that is closest
to the front of the library. Slide the panel to the right and then pull
it out from the library.
• Remove the two T-10 screws that secure the side panel that is
closest to the back of the library. Slide the panel to the left and
then pull it out from the library.
Figure 6-17
Removing the Library Side Panels
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Removing and Replacing Parts
Removing and Replacing the Transport Assembly (for Model 12/140
only)
Accessing the Transport Assembly
CAUTION
Use ESD precautions (anti-static mats and wrist straps) when accessing
To access the transport assembly from the bottom of the cabinet, follow
these steps:
1. Follow the steps in “Accessing the Side Panels for Service” on
page 6-35 to remove the bottom side panels on the cabinet, the side
panels on the two lowest library modules, and the front cosmetic
panel from the bottom of the library.
2. Make a note of the library cable configuration, and disconnect all
external cables from the bottom library module.
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Removing and Replacing Parts
Removing and Replacing the Transport Assembly (for Model 12/140
only)
3. Remove the interconnect cable that connects the lowest library
module with the module directly above it.
CAUTION
To prevent damage to the library, completely remove the interconnect
cable between the bottom two modules.
Figure 6-18
Removing the Interconnect Cable
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Removing and Replacing Parts
Removing and Replacing the Transport Assembly (for Model 12/140
only)
4. From the back of the library, remove the shipping brackets that are
next to the bottom library module by removing the 10-32 T-25 screws
(two on each side).
Figure 6-19
Removing the Shipping Brackets
6-40
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Removing and Replacing Parts
Removing and Replacing the Transport Assembly (for Model 12/140
only)
5. Go to the front of the library, and pull out the doors on the lowest
module.
6. Behind the doors, loosen the two 10-32 T-25 screws that secure the
retainer bracket on the module to the cabinet.
Figure 6-20
Removing the Retainer Brackets
7. Turn the service handle counter-clockwise to lower the bottom
module. Lower the module all the way down to ensure there is enough
clearance for the vertical lift assembly.
8. Gently pull out the bottom library module.
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Removing and Replacing Parts
only)
Removing the Transport Assembly
1. Using the finger-holes in the top of the transport assembly, lift the
assembly up and out of the library (Figure 6-21).
CAUTION
Use care to protect the flat, umbilical cable attached to the bottom of the
transport assembly.
Figure 6-21
Removing the Transport Assembly
2. Place the transport assembly next to the library and disconnect the
umbilical cable by pulling the tabs outward (Figure 6-21).
more information.
NOTE
You need to remove the guide blocks on the replacement transport
assembly to install the vertical lift assembly. See Figure 6-14 on
page 6-32.
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Removing and Replacing Parts
Removing and Replacing the Transport Assembly (for Model 12/140
only)
Replacing the Transport Assembly
Install the replacement transport assembly by following these steps:
CAUTION
Use care to protect the flat, umbilical cable attached to the bottom of the
transport assembly. Do not bend the pins.
a. Align the gears on the transport assembly with the gear rails on
the library (Figure 6-22).
b. Check the gear teeth position to ensure they are aligned with the
gear rails and that the gear rails are level with each other
(Figure 6-22).
CAUTION
The alignment of the gears with the gear rails is critical. The library will
test to ensure alignment.
Figure 6-22
Transport Assembly Position
A
B
Gears incorrectly aligned
Gear correctly aligned
1
2
3
Gears
Gear rails (racks)
Check points to ensure
alignment
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Removing and Replacing Parts
Removing and Replacing the Transport Assembly (for Model 12/140
only)
2. When the transport assembly is level with the top of the library, lower
it to the bottom of the library.
Re-installing the Bottom Module
1. After servicing the product, gently push the bottom library module
into the cabinet until it aligns with the module above it.
you are holding the module flush against the cabinet.
3. When the bottom module is one inch from the module above it, check
to ensure the guide pins are aligned with the holes on the upper
module. You can check alignment by looking through the front
viewing windows (Figure 6-23).
CAUTION
To prevent damaging the library, ensure the modules are aligned with the
guide pins.
4. After ensuring the modules are aligned, continue turning the service
handle clockwise until the modules are engaged and you feel
resistance.
Figure 6-23
Checking the Module Alignment
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Removing and Replacing Parts
Removing and Replacing the Transport Assembly (for Model 12/140
only)
complete the following:
Figure 6-18 on page 6-39).
module to the cabinet (see Figure 6-20 on page 6-41).
3. Replace the library side panels on the bottom two modules (see
Figure 6-17 on page 6-37).
4. Replace the side panels on the cabinet (see Figure 6-16 on page 6-36).
5. Replace the shipping brackets (see Figure 6-19 on page 6-40).
6. Replace the external cables and power cord on the bottom module.
NOTE
If the new transport has a different firmware revision than the rest of the
library components, the library could go into a partial availability state.
When this occurs, the front panel will display Partly Available, and the
illuminated LED beneath the front panel display will be solid amber. This
is not an indication of a failure, but may be an indication to download
firmware. (See “Upgrading Firmware” on page 6-68.)
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Removing and Replacing Parts
Removing and Replacing the Vertical Lift Assembly for Models 4/40, 6/
60, and 12/140
Removing and Replacing the Vertical Lift
Assembly for Models 4/40, 6/60, and 12/140
Level of Difficulty: [5] Difficult
Removing the Vertical Lift Assembly
NOTE
The vertical lift assembly, although attached to the transport assembly,
is a separate FRU. The vertical lift assembly is only used in multi-level
libraries.
You must remove the transport assembly to access the vertical lift
the library.
Use the following steps to remove the vertical lift assembly:
1. Remove the transport assembly by following the steps on page 6-28 or
page 6-35.
2. Once you have removed the transport assembly, disconnect the motor
3. Disconnect the vertical lift cable by pressing the release tab and
pulling the connector outward.
4. Remove the screws that secure the lift assembly and the lift circuit
board to the top of the transport assembly. Remove both assemblies
(Figure 6-24 on page 6-47).
Replacing the Vertical Lift Assembly
1. Align the lift circuit board with the screw holes, and insert two 4-20
T-10 screws. Tighten the screws securely, but do not over-tighten.
2. Align the screw holes in the lift assembly to the top of the transport
assembly. Install five 6-19 x .5 screws, tightening the motor mount
screws last.
3. Reconnect the vertical lift cable.
4. Reconnect the motor power cable.
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Removing and Replacing Parts
Removing and Replacing the Vertical Lift Assembly for Models 4/40, 6/
60, and 12/140
Figure 6-24
Vertical Lift Assembly
1
2
3
4
Five 6-19 x .5 T-15 screws
Two 4-20 T-10 screws
Motor power cable
Vertical lift cable connector
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Removing and Replacing Parts
Removing and Replacing the Motherboard
Removing and Replacing the Motherboard
Level of Difficulty: [4] Moderate to Difficult
Removing the motherboard requires a series of disassembly steps to
access the board. Review the entire removal process before beginning
this procedure.
Removing the Motherboard
Use the following steps to remove the motherboard:
1. Power off the library.
CAUTION
This library contains very sensitive electronic components. It is important
to follow the proper procedures for preventing electrostatic discharge
(ESD). Use wrist-grounding straps and anti-static mats when removing
and replacing the major assemblies.
Failure to follow proper procedures could damage the circuitry.
procedure.
4. Remove the following:
• Power supply (page 6-56)
• Drive modules (page 6-21)
• Cards (page 6-18)
• Vacant card slot and drive covers
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Removing and Replacing Parts
Removing and Replacing the Motherboard
5. Disconnect all cables on the back of the motherboard (Figure 6-25).
Cable locations may vary, depending on the library model.
Figure 6-25
Motherboard Cable Connections
1
2
3
4
5
6
Display cable connector
Interconnect cable (on multi-level libraries)
Fan cable
Umbilical cable (on lowest level)
Door lock power cable
Guide pins
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Removing and Replacing the Motherboard
6. Remove ten 4-40 x .625 10-T screws from the motherboard. See
Figure 6-26 for the screw locations.
TIP
Use a 8 inch x 1/4 inch magnetic extension to remove these screws.
Figure 6-26
Screw Locations on the Motherboard
1
2
3
Four 4-40 x .625 10-T screws in the card bay area
Three 4-40 x .625 10-T screws in the drive bay area
Three 4-40 x .625 10-T screws in the power supply bay
6-50
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Removing and Replacing the Motherboard
7. Loosen the thumbscrew on the sheet-metal cover nearest the left
drive bay and rotate the cover clockwise (Figure 6-27).
Figure 6-27
Rotating the Sheet-Metal Cover
forward in the rack (for Models 2/20, 4/40, and 6/60 only):
CAUTION
WARNING
For Model 12/140, do not push the library out of the cabinet. Instead,
remove the side panels by using the procedure in “Accessing the Side
Panels for Service” on page 6-35.
a. Lower the leveler feet, and fully extend the anti-tip foot at the
front of the rack.
Failure to extend the anti-tip foot of the rack could result in
damage to the library and/or personal injury.
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Removing and Replacing Parts
Removing and Replacing the Motherboard
b. Pull out the front doors and unscrew the screws that secure the
library to the rack.
c. Push the library out until it hits the stop bracket (approximately
60% out of the rack).
TIP
9. Remove the T-10 screws from the library’s right-side panel, shown in
Figure 6-28 (right, viewed from the front of the library), and slide the
panels off the library. Remove the side panels by following the steps
on page 6-35 for Model 12/140.
Figure 6-28
Removing Two Side Panels
Side Panels for Models 2/20, 4/40, and 6/60 Side Panels for Model 12/140
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Removing and Replacing the Motherboard
10.Open the front door on the right side for more room. Disconnect the
magazine harness cable from the front of the motherboard by pushing
the ejection tabs on the connector outward (Figure 6-29).
Figure 6-29
Magazine Lock Harness Cable Connection
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Removing and Replacing Parts
Removing and Replacing the Motherboard
Replacing the Motherboard
using the guide pins near the drive bays (Figure 6-25 on page 6-49).
chassis (Figure 6-26 on page 6-50).
3. Connect all cables to the motherboard (Figure 6-25 on page 6-49 and
Figure 6-29 on page 6-53).
4. Replace the library’s side panels, and tighten the screws (Figure 6-28
on page 6-52).
5. Push the library fully into the rack (if needed), and secure it to the
rack.
6. Rotate the sheet-metal cover back into place, and tighten the
thumbscrew.
7. Replace the library cards, drives, vacant slot covers, and power
supply.
8. Replace all external cables and cords.
9. Connect the power cord(s) into a grounded power outlet and power on
the library.
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Removing and Replacing Parts
Removing and Replacing the Power Supply
Removing and Replacing the Power Supply
Level of Difficulty: [1] Easy
supply on upper library levels results in a partial availability state.
When the library is in a partial availability state, it is still functional,
but is not in optimum configuration. When this occurs, the front panel
will display Partly Available, and the illuminated LED beneath the front
panel display will be solid amber until the condition is resolved (see
“Partial Availability State” on page 5-19).
Removing the Power Supply
1. Power off the library.
2. Disconnect the power cord from the back of the power supply.
3. Loosen the thumbscrews at the top and bottom of the power supply. If
the thumbscrews are too tight to loosen by hand, loosen them with a
screwdriver.
4. Remove the stop bracket (for Model 2/20 only).
Figure 6-31
Removing the Stop Bracket for Model 2/20
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Removing and Replacing Parts
Removing and Replacing the Power Supply
5. Remove the power supply with one hand and pull outward. Support
the bottom of the power supply to avoid dropping the module.
Replacing the Power Supply
1. Grasp the power supply handle with one hand while supporting the
bottom with your other hand. Align the power supply with the guide
notch at the top of the power supply bay.
2. Fully insert the power supply into the library.
3. Replace the stop bracket (for Model 2/20 only).
4. Tighten the two thumbscrews.
5. Connect the power cord to the power supply.
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Removing and Replacing Parts
Removing and Replacing the Redundant Power Supply
Removing and Replacing the Redundant
Power Supply
Replacing Individual Redundant Power Supply Units
Level of Difficulty: [1] Easy
To replace individual power supply units:
1. Push the tab on the power supply unit to the left.
2. Remove the supply using the handle on the back of the unit and
pulling outward. Support the bottom of the power supply to avoid
dropping or damaging it.
WARNING
Avoid touching the top surface of the power supply unit since it
may be hot.
3. Install the new power supply by sliding the replacement unit into the
vacant slot until it “clicks” into place.
Figure 6-32
Replacing Individual Power Supply Units
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Removing and Replacing Parts
Removing and Replacing the Redundant Power Supply
Replacing the Redundant Power Supply Module
CAUTION
When replacing the entire power supply module, note that the library
does not have redundant power backup until the new module is installed.
See page 6-58 for the procedure for replacing individual power supply
units.
1. Disconnect the power cords from the library. Contact the system
administrator to ensure there is no activity on the SCSI bus.
2. If you are replacing a module on the top level of the library, ensure
the stop bracket is removed from the top of the library. See
Figure 6-11 on page 6-29.
3. Remove the power supply to be replaced by loosening the two 6-32 x
.25 T15 screws and pulling the module straight out.
5. Fully insert the power supply module into the back of the library.
6. Tighten the two screws.
7. The replacement FRU comes with the entire redundant power supply
module and one individual unit (see Figure 6-33 on page 6-60). If you
need to install an additional unit, install one of the units from the
original power supply.
8. Reconnect the power cord to the power supply.
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Removing and Replacing Parts
Removing and Replacing the Redundant Power Supply
Figure 6-33
Replacing the Redundant Power Supply Module
CAUTION
NOTE
Do not move the covered power switch located at the bottom of the
module. By default, power is always kept on to ensure redundant backup.
The redundant power supply module FRU comes with the entire module
and one power supply unit. If you need an individual unit and not the
entire module, then use the one that comes with the replacement module.
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Removing and Replacing Parts
Removing and Replacing the Power Distribution Unit (for Model 12/140
only)
Removing and Replacing the Power
Distribution Unit (for Model 12/140 only)
Level of Difficulty: [2] Easy to Medium
The power distribution unit is the black power strip that is located at the
bottom and at the back of the cabinet.
To replace this part:
1. Power off the library.
2. Unplug the power distribution unit from the grounded outlet.
3. Unplug all power cords from the power distribution outlet.
4. Disconnect the ground wire by removing the 10-32 T25 screws that
secures the wire between the power distribution unit and the library
cabinet.
5. Remove the two T-25 10-32 screws and nuts from each side of the
unit. These screws secure the unit to the back of the cabinet.
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Removing and Replacing Parts
Removing and Replacing the Front Panel Display
Removing and Replacing the Front Panel
Display
Level of Difficulty: [3] Medium
Removing the Front Panel Display
CAUTION
This library contains very sensitive electrical components. Follow the
proper procedures for preventing electrostatic discharge (ESD). Use
wrist-grounding straps and anti-static mats when removing and
replacing cards and assemblies. Failure to follow proper procedures could
damage the circuitry.
1. Power off the library.
2. Remove the display cover and chin plate underneath the display on
the existing library module. The screw locations are indicated in
Figure 6-35 on page 6-63.
3. Remove the display cover by lifting it upward and away from the
library.
Figure 6-35
Removing the Chin Plate and Front Cover
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Removing and Replacing Parts
Removing and Replacing the Front Panel Display
4. Remove the two 6-32 screws that connect the display to the chassis
(Figure 6-36).
Figure 6-36
Removing the Front Panel Display
5. Remove the front panel display by sliding it upward, then gently
lifting it away from the front of the library.
6. Disconnect the cable from the back of the display by grasping the
sides of the connector and pulling outward. Place the front panel in
an ESD-protected area.
Replacing the Front Panel Display
1. Connect the display cable to the front panel connector. The display
attaches to two tabs on the side of the display opening. Attach the
display on the tabs and slide it down.
For multi-level libraries, ensure the display cable is not obstructing the
vertical lift transport assembly by attaching it to the inside edge of the
library chassis.
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Removing and Replacing Parts
Removing and Replacing the Front Panel Display
2. Install the two long 6-32 T-10 screws that are next to the soft keys to
secure the display to the chassis (see Figure 6-37).
Figure 6-37
Connecting the Front Panel
3. Re-install the display cover by easing the top of the cover underneath
the forehead and sliding it down (see Figure 6-35 on page 6-63).
in place.
4. Install the viewing window, and tighten the two phillips head screws
to secure the window in place.
5. Install the four screws that connect each chin plate (see Figure 6-35
on page 6-63 for all screw locations).
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Removing and Replacing Parts
Removing and Replacing a Cosmetic Door
Removing and Replacing a Cosmetic Door
Removing a Cosmetic Door Face
Level of Difficulty: [2] Easy to Medium
1. Pull the front door outward. Use the front panel display or key, if
2. Remove the front magazine by lifting the handle on the top of the
magazine and pulling upward.
3. Twist the release tab on the back of the cosmetic door and
simultaneously pull upward on the sheet-metal tab to release (see
Figure 6-38 on page 6-67).
CAUTION
To avoid breaking the tab, do not use excessive force.
Replacing a Cosmetic Door
1. Insert the cosmetic door’s connecting hooks through the holes in the
front of the door.
2. Holding the cosmetic door in place, align the holes in the sheet-metal
with the holes in the door front.
3. Push the sheet-metal tab downward so that the sheet-metal plate
clicks into place beneath the plastic tab.
4. Replace the magazine, and close the door.
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Removing and Replacing Parts
Upgrading Firmware
Upgrading Firmware
This section details the processes for upgrading library and drive
firmware. The processes used for upgrading library firmware and drive
firmware are different.
Firmware can be downloaded by:
• Using a firmware upgrade tape (drive only)
• Using a CE diagnostic tool (drive and library)
NOTE
NOTE
After upgrading firmware, library configuration setting will revert back
to the factory defaults. See Table 4-2 on page 4-5.
Checking the Firmware Revision
Regardless of whether or not you have the latest firmware, if the library
is in a partial availability state due to a firmware mismatch, new
firmware must be downloaded to resolve the condition.
Check your current firmware revisions by following these steps:
1. Ensure the library is powered on.
2. Use the following menu from the front panel:
Main Menu ->
Information ->
Firmware Revisions
3. From the Firmware Revisions menu, use [More] to view the drive
firmware revisions.
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Removing and Replacing Parts
Upgrading Firmware
You can also check your current firmware revisions from the remote
management card:
1. Enter the IP address of the remote management card into the web
browser to launch the Web-Based Library Administrator pages (see
“Configuring the Remote Management Card” on page 4-10).
2. Select the [Report] tab.
3. Scroll down to the Firmware Revisions section of the page to view your
library and drive firmware revisions.
NOTE
NOTE
Ensure that your backup software does not “SCSI reserve” the library, as
this can prevent a firmware download.
Using the Remote Management Card (library
firmware only)
These firmware files must be loaded onto the local host computer before
downloading firmware.
remote management card.
1. Once the library is configured for network access, enter the IP
address within your web browser to launch the Web-Based Library
Administrator pages. See “Configuring the Remote Management
Card” on page 4-10 for more information.
2. Select the [Configuration] tab from the main screen.
3. Select the [Firmware Download] button.
4. Enter the full pathname for the download file, or use the [Browse]
button to locate the file.
NOTE
The library administrator password is required for this process and is not
set by default. If the password is not set, you will not be permitted to
download firmware.
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Removing and Replacing Parts
Upgrading Firmware
5. Select the [Start Firmware Download] button to begin the actual process
of downloading the library firmware.
Once the download process begins, the progress and status of the
download will display on the lower half of your screen. The firmware
download may take several minutes to complete.
Using a Firmware Upgrade Tape (drive firmware
only)
1. Ensure that the drive is online (green LED is on and yellow LED is
off). If not, place it online through the front panel.
2. Ensure the drive is empty. The drive icon(s) on the Home screen
indicates the presence of a tape in the drive. If a tape is in the drive,
use the front panel display to return the tape to a storage slot.
3. Place the firmware upgrade tape in an available storage slot in the
library, and note the slot number.
4. Use the following menu to perform the firmware upgrade:
Main Menu ->
Administration ->
Upgrade Drive Firmware
5. From the Upgrade Drive Firmware menu, use the [-], [+], or [++] key to
select the slot containing the firmware upgrade tape. Select [OK].
6. Use the [-] or [+] key to select the drive that you want to upgrade.
Select [OK].
7. Watch the upgrade status on the library’s front panel. Only drives
that are online and empty (not reserved) can be upgraded.
NOTE
When the operation is complete, the tape will be returned to its original
slot.
8. Remove the firmware upgrade tape from the library.
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Upgrading Firmware
Using a CE Diagnostic Tool
You can use library diagnostic tools or third-party service tools to update
library and drive firmware from a laptop computer.
When using a narrow single-ended SCSI host adapter in the laptop,
additional equipment will typically be needed:
• A 50-pin to 68-pin adapter cable (ideally with high-byte termination).
If using the standard Adaptec PCMCIA to HD 50-pin male cable, the
adapter cable will need a HD 50-pin female end.
• A single-ended/HVDS converter box (if the library/drive is HVDS).
• A single-ended SCSI terminator (if the library/drive is LVDS).
NOTE
An LVDS terminator cannot be used when connecting to a single-ended
Adaptec PCMCIA card because the dif senseline is not used on
PCMCIA SCSI cards..
• An HVDS terminator (if the library/drive is HVDS).
The general procedure for using a CE diagnostic tool is as follows:
1. If necessary, install the diagnostic tool and firmware files onto the
laptop.
2. Ensure that the library is not being accessed by the host system.
3. Ensure that the library is powered off.
4. Disconnect the device from the host system, noting the cabling and
termination.
5. Connect the laptop SCSI interface to the device, using the
appropriate equipment and appropriate termination at the device
end.
6. Power on the library. Wait for the library to complete the power-on
test and inventory check, and power on the laptop.
7. This step is for upgrading drive firmware only. If upgrading library
firmware, continue to step 8.
Ensure that the drive is online (green LED is on, and yellow LED is
off). If not, place it online through the front panel.
a. Enter the Service then the Online Drive Repair menus.
Chapter 6
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Removing and Replacing Parts
Upgrading Firmware
b. Select the drive and [Put Drive Online].
The library will automatically run a self-test when the drive has been
brought online. Wait until the self-test completes, and then scan the
SCSI bus or restart the diagnostics program.
8. Download the firmware to the devices using the diagnostic tool.
9. Power off the library.
NOTE
On diagnostic programs that do not flip the drive handle automatically,
you must power cycle the library for the drive firmware download to be
completed.
10.Disconnect the laptop and reconnect to the host system. Be sure to
match the original cabling and termination setup.
11.Power on the library and verify the device can be accessed from the
host.
6-72
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Error Code and Qualifier Reference
Library Error Codes
Library Error Codes
Table A-1 on page A-3 lists the hard error codes and suggestions for
recovery. Use the recovery instructions from the front panel display as
the primary approach to troubleshooting. Each hard error is
sequence (micro-move) IDs (only used for factory diagnostics).
NOTE
The front panel may provide additional recovery suggestions that are not
documented in this manual. Download the latest library firmware to
receive the most recent recovery procedures. (See “Upgrading Firmware”
on page 6-68.)
Each hard error code and error qualifier code is paired with a list of
recovery suggestions. The library suggests the appropriate recovery
procedures, which could include:
• Power cycling the library.
• Removing a tape from the drive.
• Checking the library or host configuration.
• Checking the cable connections (data or power).
• Running diagnostic tests. Diagnostic tests are recommended to help
isolate the appropriate FRU for replacement, or to clear the error
condition.
• Repositioning a tape or magazine.
• Upgrading firmware.
• Replacing a FRU. Replace FRUs in the order listed. Test after each
FRU replacement to determine when the error condition is resolved.
A-2
AppendixA
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Error Code and Qualifier Reference
Library Error Codes
Table A-1
Error Codes and Recovery Procedures
Decimal Hex
Description
Recovery Method
Error
Error
0
00H
Error code not set.
• Power cycle the library.
• Observe the LEDs on the back of the
library controller card and then review the
LED strategy in “Using Library LEDs to
Diagnose Status” on page 5-4.
1-8
01H -
08H
Failed library
controller self test.
01h through 08h are controller tests. These
• Power cycle the library.
• Observe the LEDs on the back of the
library controller card and then review the
LED strategy in “Using Library LEDs to
Diagnose Status” on page 5-4.
• If the failure persists, replace the library
controller card.
9
09H
Failed translate
motor test.
Cannot translate the transport.
• Check for a possible obstruction in the
transport pathway and remove it.
• The umbilical cable may be faulty
(Figure 6-13 on page 6-31).
• If the transport moves a little, but cannot
fully rotate around the assembly, a faulty
motor is indicated.
10
0AH
Failed vertical
motor test.
assembly moves vertically. If the assembly
does not move:
• Ensure that the motor leads are connected
to the vertical motor and the vertical lift
board (Figure 6-24 on page 6-47).
• Check the umbilical cable under the
translate frame (Figure 6-13 on page 6-31).
Appendix A
A-3
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Error Code and Qualifier Reference
Library Error Codes
Table A-1
Error Codes and Recovery Procedures
Decimal Hex
Description
Recovery Method
Error
Error
11
0BH
0CH
0DH
Failed plunge motor Note the error code qualifier to help
test.
determine appropriate testing (“Interpreting
Error Code Qualifiers” on page A-14).
12
13
Transport failed to
find the translate
home position.
Make sure that all tape cartridges are fully
seated in their slots.
Transport failed to
find the vertical
home position.
• Check for a possible obstruction in the
transport pathway and remove it.
• Verify that the vertical path is physically
clear.
• Make sure that all tape cartridges are fully
seated in their slots. (When manually
loaded, cartridges may not have been fully
inserted into slots.)
14
0EH
Transport failed to
find the plunge
home position.
• Replace the transport assembly (page 6-28
or page 6-35).
15
18
0FH
12H
Has wrong library
family firmware or
the controller is on
the wrong level.
Download new firmware (“Upgrading
Firmware” on page 6-68).
Failed because
magazine door) is
open.
Close magazine doors.
19
20
13H
14H
Vertical motor cable Check the vertical cable connections
is missing or faulty. (Figure 6-24 on page 6-47).
Transportumbilical Check the transport cable connections or the
cable is missing or
faulty.
cable that goes from the transport to the
library (Figure 6-13 on page 6-31).
A-4
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Error Code and Qualifier Reference
Library Error Codes
Table A-1
Error Codes and Recovery Procedures
Decimal Hex
Description
Recovery Method
Error
Error
21
15H
A chassis fan is
disconnected or
faulty.
Check the chassis fan cable connection
(Figure 6-13 on page 6-31).
22
16H
Chassis
Check the chassis interconnect cables
(Figure 6-13 on page 6-31).
interconnect cables
are disconnected or
faulty.
23
24
25
17H
18H
19H
Front panel cable is Check the front panel cable connections.
disconnected or
faulty.
Transport bar code
reader failed self
test.
Power cycle the library.
Library levels
measured does not
match the number
of levels detected.
26
27
1AH
1BH
Upper level fan
cable failed.
See “Troubleshooting Common Problems” on
page 5-29 for troubleshooting procedures.
Transport
controller unable to page 6-35).
communicate with
transport.
28
1CH
Transport
controller needs
new firmware.
Update the library’s firmware (“Upgrading
Firmware” on page 6-68).
29
50
1DH
32H
Failed transport
firmware download. Firmware” on page 6-68).
Update the transport’s firmware (“Upgrading
Test not run, an
If incorrect test number was designated when
invalid test number initiating a test over the SCSI interface, select
was specified.
desired number and then re-initiate the test.
Appendix A
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Error Code and Qualifier Reference
Library Error Codes
Table A-1
Error Codes and Recovery Procedures
Decimal Hex
Description
Recovery Method
Error
Error
51
33H
Test not run, tapes
not in required
locations.
The library needs at least one tape and an
empty slot to perform this test.
52
34H
Test not run, an
inventory check is
needed.
• Update the backup software to show the
correct tape and slot configuration.
53
54
56
57
58
59
60
35H
36H
38H
39H
3AH
3BH
3CH
Failed test, refer to
previous error.
Note the error code qualifier to help
determine appropriate testing (“Interpreting
Error Code Qualifiers” on page A-14).
Test not run, some
elements are
reserved.
Check the backup software documentation to
disable the reserved condition.
Cannot run test
with tapes in
current locations.
The library needs at least one tape and an
empty slot to perform this test. For a drive
test, it cannot rewind the media.
Test not run, not
enough tapes in the
library.
Load one additional tape into the library.
Test not started,
the transport
contains a tape.
Failed to put tape
into magazine slot.
determine appropriate testing (“Interpreting
Error Code Qualifiers” on page A-14).
Failed to get tape
from magazine slot. determine appropriate testing (“Interpreting
Error Code Qualifiers” on page A-14).
Note the error code qualifier to help
A-6
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Error Code and Qualifier Reference
Library Error Codes
Table A-1
Error Codes and Recovery Procedures
Decimal Hex
Description
Recovery Method
Error
Error
61
3DH
Failed inventory
check on a
magazine slot.
• Note the error code qualifier to help
determine appropriate testing
page A-14).
• Check magazine back slot for debris or
marks. Clean if necessary.
62
63
64
65
3EH
3FH
40H
41H
Failed to load a
tape into a drive.
determine appropriate testing (“Interpreting
Error Code Qualifiers” on page A-14).
Failed to unload a
tape from a drive.
determine appropriate testing (“Interpreting
Error Code Qualifiers” on page A-14).
inventory drive.
determine appropriate testing (“Interpreting
Error Code Qualifiers” on page A-14).
Failed while
checking for a
cartridge in the
transport.
Error Code Qualifiers” on page A-14).
66
67
68
69
42H
43H
44H
45H
Transport stuck at
home position.
determine appropriate testing (“Interpreting
Error Code Qualifiers” on page A-14).
Transport stuck at
vertical home
position.
determine appropriate testing (“Interpreting
Error Code Qualifiers” on page A-14).
finding the plunge
home position.
determine appropriate testing (“Interpreting
Error Code Qualifiers” on page A-14).
Transport unable to Note the error code qualifier to help
move to the end of
the track.
determine appropriate testing (“Interpreting
Error Code Qualifiers” on page A-14).
Appendix A
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Error Code and Qualifier Reference
Library Error Codes
Table A-1
Error Codes and Recovery Procedures
Decimal Hex
Description
Recovery Method
Error
Error
70
46H
Failed inventory
check, transport
contains a tape.
Note the error code qualifier to help
determine appropriate testing (“Interpreting
71
47H
Timeout moving
transport to the top
of the library.
• Check the vertical path for obstructions.
(“Interpreting Error Code Qualifiers” on
page A-14).
72
74
48H
4AH
Unable to put tape
back into slot after
power cycle.
Note the error code qualifier to help
determine appropriate testing (“Interpreting
Error Code Qualifiers” on page A-14).
Drive module
disconnected or has
failed.
inserted into the drive bays at the rear of
the library.
the LED indicates failure, replace the
drive module.
75
76
77
4BH
4CH
4DH
Drive(s) fan
disconnected or
faulty.
determine appropriate testing (“Interpreting
Error Code Qualifiers” on page A-14).
Failed to perform
an inventory check. determine appropriate testing (“Interpreting
Error Code Qualifiers” on page A-14).
Note the error code qualifier to help
Transport moved
above highest
detected level.
Run the Test Vertical Motion test.
A-8
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Error Code and Qualifier Reference
Library Error Codes
Table A-1
Error Codes and Recovery Procedures
Description Recovery Method
Decimal Hex
Error
Error
78
4EH
library are the
same type.
type of drive.
80
50H
Drive reports
hardware error.
• Power cycle the library and re-try.
• Replace the drive module if unsuccessful.
on page 6-21.
81
82
51H
52H
Library failed
during
initialization.
Incorrect external
SCSI connection.
Library connected
to wrong type of
SCSI bus.
Check the cable configuration (“Connecting
and Powering on the Library (for Models 2/20,
4/40, and 6/60)” on page 2-28).
100
101
64H
65H
Library controller
unable to
communicate with
drive module.
Power cycle the library.
Power cycle the library.
Drive module
unable to
communicate with
drive.
102
103
104
66H
67H
68H
Drive command
timeout on drive
module controller.
A drive module
controller has
failed.
Power cycle the library and re-try. Replace the
drive module if unsuccessful (“Removing and
Replacing Drive Modules” on page 6-21).
Failed drive module Power cycle the library.
initialization.
Appendix A
A-9
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Error Code and Qualifier Reference
Library Error Codes
Table A-1
Error Codes and Recovery Procedures
Decimal Hex
Description
Recovery Method
Error
Error
105
69H
Drive module serial Retry command.
timeout to drive.
110
111
6EH
Library controller
unable to
communicate with
slave card.
Power cycle the library.
6fH
Slave controller
card missing or
faulty.
Ensure the slave controller card is installed
and fully seated.
112
113
114
70H
71H
72H
Slave board
command timeout.
Retry command.
Slave controller
card failed self test.
Power cycle the library.
Power cycle the library.
Slave controller
card failed
initialization.
118
120
76H
78H
Slave controller is
on level 1.
Remove slave controller card from the bottom
level of the library.
Library controller
unable to
Ensure Fibre Channel card is installed and
fully seated.
communicate with
Fibre Channel card.
121
122
79H
7AH
Failed to detect all
of the Fibre
Channel cards.
Power cycle the library.
Power cycle the library.
Fibre Channel
board command
timeout.
A-10
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Error Code and Qualifier Reference
Library Error Codes
Table A-1
Error Codes and Recovery Procedures
Decimal Hex
Description
Recovery Method
Error
Error
123
7BH
7EH
82H
A Fibre Channel
card has failed.
Power cycle library and retry. Replace card if
unsuccessful (“Removing and Replacing
Cards” on page 6-18).
126
130
More than one
Fibre Channel card
is on a library level.
Remove duplicate fibre channel card.
Library controller
unable to
Power cycle the library.
communicate with
remote
management card.
131
83H
Remote
management card
is missing or faulty.
Ensure the remote management card is
installed.
Power cycle the library.
Retry command.
132
133
134
84H
85H
86H
Remote
management card
board timeout.
A remote
management card
has failed.
Power cycle the library.
The remote
Move the remote management card to the
correct library level (on the bottom level).
management card
is not on library
level 1.
135
87H
Failed because
more than one
remote
Remove the extra remote management card.
There should be one card installed on the
library and on the bottom library level.
management card
is present.
Appendix A
A-11
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Error Code and Qualifier Reference
Library Error Codes
Table A-1
Error Codes and Recovery Procedures
Decimal Hex
Description
Recovery Method
Error
Error
136
88H
Failed because the
library expansion
card is missing or
faulty.
Ensure the library expansion card is properly
installed, seated, and connected.
137
89H
Failed because the
library expansion
card is present, but
on the wrong
Move the library expansion card to the fifth
library level.
library level.
138
140
8AH
8CH
Failed because
more than one
library expansion
card is present.
Remove the extra library expansion card.
There should be one card installed on the
library and on the fifth library level.
Front panel Send
command did not
complete.
Retry the operation.
141
8DH
8EH
8FH
Front panel board
missing.
Power cycle library.
Retry command.
142
Front panel board
timeout.
143
Front panel board
failed.
Power cycle the library.
150-155
96H -
9BH
Failed transport
controller self test.
determine appropriate testing (“Interpreting
Error Code Qualifiers” on page A-14).
157
158
9DH
9EH
Transport plunge
motor cable is
missing or faulty.
determine appropriate testing (“Interpreting
Error Code Qualifiers” on page A-14).
Transport translate Note the error code qualifier to help
motor cable is
missing or faulty.
determine appropriate testing (“Interpreting
Error Code Qualifiers” on page A-14).
A-12
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Error Code and Qualifier Reference
Library Error Codes
Table A-1
Error Codes and Recovery Procedures
Decimal Hex
Description
Recovery Method
Error
Error
159
9FH
A0H
A1H
A2H
A3H
Transport barcode
reader cable is
missing or faulty.
determine appropriate testing (“Interpreting
Error Code Qualifiers” on page A-14).
160
161
162
163
Transport
illuminator cable is
missing or faulty.
determine appropriate testing (“Interpreting
Error Code Qualifiers” on page A-14).
Two transport
cables are missing
or faulty.
determine appropriate testing (“Interpreting
Error Code Qualifiers” on page A-14).
Three transport
cables are missing
or faulty.
determine appropriate testing (“Interpreting
Error Code Qualifiers” on page A-14).
Four transport
cables are missing
or faulty.
Note the error code qualifier to help
determine appropriate testing (“Interpreting
Error Code Qualifiers” on page A-14).
Appendix A
A-13
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Error Code and Qualifier Reference
Library Error Codes
Interpreting Error Code Qualifiers
One or more of the following qualifiers are frequently displayed with an
error code. Use the recovery methods to assist in determining
appropriate diagnostic tests and in isolating the error. This list may
change if the firmware is updated.
Table A-2
Error Code Qualifiers
Decimal
Error
Hex
Error
Description
Recovery Method
0
1
00H
01H
Qualifier code is unknown.
• Check the error code.
Vertical control system detected
an over voltage.
• Check the error code.
• Clear the vertical path.
• Clear the transport path.
2
3
02H
03H
Vertical control system detected
an over force.
• Power the unit down.
• Clear the vertical path.
• Clear the transport path.
• Power the unit back on.
Vertical control system detected
an error.
• Power cycle.
• Clear the vertical path.
• Clear the transport path.
4
7
04H
07H
Vertical control system timed out. • Power cycle.
Vertical control system detected
an unknown error.
• Power cycle.
10
11
0AH
0BH
Plunge control system detected an • Check the error code.
over voltage.
• Clear the transport path.
Plunge control system detected an • Power the unit down.
over force.
• Clear the transport path.
• Power the unit back on.
A-14
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Error Code and Qualifier Reference
Library Error Codes
Table A-2
Error Code Qualifiers
Description
Decimal
Error
Hex
Recovery Method
Error
12
0CH
Plunge control system detected an • Power cycle.
error.
• Clear the transport path.
• Power cycle.
13
16
0DH
10H
Plunge control system timed out.
Plunge control system detected an • Power cycle.
unknown error.
19
20
21
13H
14H
15H
Transport control system detected • Power cycle.
an unknown error.
Transport control system detected • Clear the transport path.
an over voltage.
Transport control system detected • Power the unit down.
an over force.
• Clear the transport path.
22
16H
Transport control system detected • Power cycle.
an error.
• Clear the transport path.
24
25
18H
19H
Vertical control system failed to
detect a hardstop.
• Power cycle.
Plunge control system failed to
detect a hardstop.
• Run Recalibrate Library test.
• Power cycle.
26
1AH
Transport control system failed to
detect a hardstop.
• Run Recalibrate Library test.
• Run Test Lateral Encoder
test.
27
28
29
1BH
1CH
1DH
Vertical control system not
initialized.
• Run Recalibrate Library test.
• Run Recalibrate Library test.
• Run Recalibrate Library test.
Plunge control system not
initialized.
Transport control system not
initialized.
Appendix A
A-15
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Error Code and Qualifier Reference
Library Error Codes
Table A-2
Error Code Qualifiers
Description
Decimal
Error
Hex
Recovery Method
Error
33
21H
Failed to detect a cartridge in the
drive.
• Run Recalibrate Library test,
followed by Check Inventory
test.
• Power cycle.
36
37
24H
25H
Drive module failed to eject a
tape.
• Take the drive offline and
back online.
• Power cycle.
Plunge system went too far while
inserting a tape.
• Run Recalibrate Library test,
followed by Check Inventory
test.
• Power cycle.
38
26H
Plunge system went too far while
unloading a tape.
• Make sure the drive is fully
inserted.
• Run Recalibrate Library test.
42
43
2AH
2BH
Drive module is missing or not
communicating.
• Check that the drive is
installed and online.
The drive combination in the
library is not supported.
• Remove all relevant drives
so that there is only one
type in the library.
44
46
2CH
2EH
Failed to detect a magazine
calibration target.
• Ensure the correct
magazine type is installed
in the library.
Bar code reader is not working.
• Run Recalibrate Library test.
• Empty slot and download
new library firmware.
A-16
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Error Code and Qualifier Reference
Library Error Codes
Table A-2
Error Code Qualifiers
Description
Decimal
Error
Hex
Recovery Method
Error
47
2FH
Drive module fan is not working
properly.
• Check for obstructions in
the drive fan.
• Try bringing the drive back
online.
• Replace the drive.
48
50
30H
32H
Failed to detect that the transport
has gotten a tape.
• Run Test Lateral Library test,
Recalibrate Library test,
followed by Check Inventory
test.
Did not stop where expected while • Run Recalibrate Library test,
storing a tape.
followed by Check Inventory
test.
• Power cycle.
54
56
36H
38H
Did not stop where expected while • Run Recalibrate Library test,
getting a tape.
followed by Check Inventory
test.
• Power cycle.
Failed to empty the transport
during an inventory check.
• Ensure there is a vacant
slot.
• Run Recalibrate Library test,
followed by Check Inventory
test.
57
58
39H
3AH
Detected a a move above the
maximum vertical height.
• Run Recalibrate Library test.
• Check magazines and
magazine targets on the top
level.
Detected that the transport
translate frame was in crooked.
• Re-insert the translate
frame to ensure that it is
seated properly.
Appendix A
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Error Code and Qualifier Reference
Library Error Codes
Table A-2
Error Code Qualifiers
Description
Decimal
Error
Hex
Recovery Method
Error
60
83
86
3CH
53H
56H
Internal bus command did not
complete successfully.
• Run Recalibrate Library test,
followed by Check Inventory
test.
• Power cycle.
A diagnostic test failed to
complete.
• Run Recalibrate Library test,
followed by Check Inventory
test.
• Run diagnostic test again.
A command sent to the transport
timed out.
• Verify that the transport
LEDs are on and green.
• Clear any obstructions from
the transport path.
87
88
57H
58H
A command to the transport was
corrupted.
• Power cycle.
Attempted to overlap commands
to the transport controller.
• Run Recalibrate Library test.
• Clear the transport path.
• Power cycle.
89
90
59H
5AH
The transport lost power.
• Run Recalibrate Library test.
Vertical system failed wakeup
from powersave mode.
• Run Recalibrate Library test.
• Check internal cables.
91
92
5BH
5CH
Status report from transport was
corrupted.
• Power cycle.
Transport timed out while
executing a command.
• Verify that the transport
LEDs are on and green.
• Clear any obstructions from
the transport path.
A-18
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Error Code and Qualifier Reference
Library Error Codes
Table A-2
Error Code Qualifiers
Description
Decimal
Error
Hex
Recovery Method
Error
93
94
5DH
General transport communication • Verify that the transport
error.
LEDs are on and green.
• Clear any obstructions from
the transport path.
5EH
with transport.
LEDs are on and green.
• Clear any obstructions from
the transport path.
95
96
5FH
60H
Transport needs firmware
downloaded.
• Download new library
firmware (see page 6-68).
Information received from the
transport was corrupted.
• Verify that the transport
LEDs are on and green.
• Clear any obstructions from
the transport path.
97
98
61H
62H
A drive reported a hardware error • Replace the drive.
during powerup.
Drive did not recover during
power-fail recovery.
• Power cycle.
99
63H
64H
Transport is in an unknown state. • Power cycle.
100
Unable to move expected
translate distance.
• Power cycle.
101
102
103
65H
66H
67H
Drive rejected the load of a tape.
• Retry loading tape.
Command sent to drive timed out. • Retry command.
Drive controller module hardware • Power cycle.
failed.
104
68H
Drive controller module is busy.
• Retry command.
Appendix A
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Error Code and Qualifier Reference
Library Error Codes
Table A-2
Error Code Qualifiers
Description
Decimal
Error
Hex
Recovery Method
Error
105
106
107
69H
6AH
6BH
Drive communications error.
Command sent to drive failed.
Drive command is in progress.
• Power cycle.
• Retry command.
• Wait until command
completes.
108
109
110
111
6CH
6DH
6EH
6FH
Command sent to drive controller
module timed out.
• Retry command.
• Power cycle.
• Power cycle.
Drive controller module is single
sourced.
Status of the drive controller
module is unknown.
Drive controller module is missing • Power cycle.
from I2C bus.
A-20
AppendixA
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Safety and Regulatory Information
Regulatory Information
Regulatory Information
Laser Safety Statements - US.FDA/CDRH- Optical
(laser) Fibre Channel GBIC
CAUTION
WARNING
The Fibre Channel printed circuit boards may contain a laser system
(GBIC module) that is classified as a “Class-I Laser Product” under a
U.S. Department of Health and Human Services (DHHS) Radiation
Performance standard according to the Radiation Control for Health and
Safety Act of 1968 and EN60825-1(+A11) safety of laser products. The
compliance statement is located on the GBIC module.
Use of controls, adjustments or performing procedures, other
than those specified in this manual, may result in hazardous
laser radiation exposure. To prevent direct exposure to laser
beams, do not try to open the GBIC enclosure.
The Fibre Channel GBIC Module is classified as an AEL CLASS 1
LASER PRODUCT.
United Kingdom Telecommunications Act 1984
The digital linear tape libraries are approved under Approval Number
NS/G/1234/J/100003 for indirect connection to Public Telecommunication
Systems within the United Kingdom.
EC Radio Frequency Interference Statement (Europe
Only)
WARNING
This is a class A product. In a domestic environment, this
product may cause radio interference in which case the user may
be required to take adequate measures.
B-6
AppendixB
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Safety and Regulatory Information
Regulatory Information
LASERTURVALLISUUS
LUOKAN 1 LASERLAITE
KLASS 1 LASER APPARAT
HP DLT Library -nauhamuistiasemiin voidaan asentaa optista
tiedonsiirtoa varten liitäntäkortti, joka sisältää laserlähteen. Tämä
laserlähde lähettää tiedonsiirtosignaalit liitäntäkortille kytketyn
optisen kuidun kautta.
Normaalissa toimintatilassa optinen liitäntäkortti on käyttäjälle
turvallinen luokan 1 laserlaite, eikä käyttäjä voi altistua
turvallisuusluokan 1 ylittävälle lasersäteilylle toimiessaan käyttöohjeen
mukaisesti. Optisen liitäntäkortin turvallisuusluokka on määritetty
standardin EN 60825-1 (1994) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla
saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle
lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats,
kan användaren utsättas för laserstrålning som överskrider gränsen för
laserklass 1.
Optisella liitäntäkortilla ei ole käyttäjän tehtäväksi tarkoitettuja huolto-
tai säätötoimenpiteitä. Liitäntäkortin saa huoltaa ainoastaan sen
huoltamiseen koulutettu henkilö.
Tiedot optisella liitäntäkortilla käytettävän laserdiodin
säteilyominaisuuksista:
Aallonpituus 850 nm
Teho 0,3 mW
Turvallisuusluokka Luokan 1 laser
Appendix B
B-7
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Safety and Regulatory Information
Regulatory Information
English Translation of Finnish Statement
LASER SAFETY
CLASS 1 LASER PRODUCT
An optical interface card can be installed to the HP DLT Tape Library
Systems for data transmission. This optical interface card contains a
laser source, which transmits communication signals through an optical
fibre connected to the interface card.
Under normal operating conditions the optical interface card is a safe
class 1 laser product for the user. The user cannot be exposed to
radiation exceeding the safety class 1, when using the system according
to the instructions given in the user’s manual.
The laser safety class of the optical interface card was defined in
accordance with the standard EN 60825-1 (1994).
WARNING !
The use of the product otherwise than specified in the user’s manual may
expose the user to laser radiation exceeding safety class 1.
There are no user serviceable parts on the optical interface card. The
interface card may be serviced by qualified service personnel only.
Information about the radiation characteristics of the laser diode used in
the optical interface card:
Wavelength: 850 nm
Power: 0,3 mW
Laser safety class: Class 1 laser
Herstellerbescheinigung
Diese Information steht im Zusammenhang mit den Anforderungen der
Maschinenlärn information sverordnung vom 18 Januar 1991.
Schalldruckpegel Lp < 70 dB(A)
• am arbeitsplatz
• normaler betrieb
• nach ISO 7779: 1988/EN 27779:1991 (Typprüfung)
B-8
AppendixB
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Safety and Regulatory Information
Regulatory Information
English Translation of German Sound Emission Directive
This statement is provided to comply with the requirements of the
German Sound Emission Directive, from 18 January 1991.
Sound pressure Lp < 70 dB(A)
• at operator position
• normal operation
• according to ISO 7779: 1988/EN 27779: 1991 (type test)
Japanese VCCI Statement
Japanese Harmonics Statement
Appendix B
B-9
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Safety and Regulatory Information
Regulatory Information
B-10
AppendixB
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Glossary
drive cleaning A library feature
that uses a cleaning tape to clean
a tape drive.
A
AL_PA Arbitrated Loop Physical
Address
drive module The entire
assembly that houses the drive,
including the metal housing and
connectors.
B
backup software Software that
runs on the host computer that is
used to track data backups and
execute library functions.
differential SCSI A type of SCSI
cable that can carry data a
maximum of 25 meters.
board A printed circuit assembly
(PCA). Also called a card or
adapter.
E
event A significant function of the
library displayed in the event log
that reports drive errors, online/
offline transitions, drive cleaning,
and other information.
bulk load A way to load
magazine slots with tapes.
Usually refers to the initial
loading of the library.
F
bus A common data path over
which data is transported.
fabric Switched interconnect
methodology that supports high-
speed data routing in fibre
channel networks.
C
calibration A routine that is run
immediately after a tape cartridge
is loaded, in order to determine if
the tape is blank or written,
compatible with the drive, and
capable of being written and read.
fibre channel A switched
protocol that allows concurrent
communication among
workstations, supercomputers,
mainframes, data storage devices,
and other peripherals. Fibre
channel is capable of transmitting
at rates exceeding one gigabit per
second in both directions
cleaning tape A tape that is used
only for cleaning a drive.
D
simultaneously.
drive, tape drive The device
that the library uses to record
data onto tapes.
Fibre Channel Arbitrated
Loop (FC-AL) Topology that
provides a low-cost solution for
Glossary-1
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attaching multiple fibre channel
ports in a loop without switches.
hub A device that provides a
multiple port loop interconnect
system to implement a fibre
channel arbitrated loop using a
physical “star” configuration.
front panel display An LCD
(liquid crystal display), equipped
with five soft keys, mounted on the
front of the library (top level on
multi-level libraries) that controls
all library functions.
HVDS High Voltage Differential
SCSI
I
identity A front panel display
option that provides the library’s
serial number.
G
GBIC Gigabit Interface Converter
IP Internet Protocol
H
J
hard errors Electronic errors in
library functions that cannot be
recovered. These errors are
jumper cables Cables used to
connect the library controller card
to a drive. May also be referred to
as daisy-chain cables.
recorded in the hard error log.
HBA Host Bus Adapter - A circuit
board residing in the host system
that handles requests to and from
the host system and the library.
May also be referred to as a host
interface card.
L
latch stop A spring-loaded device
that protrudes through the
mounting rail. The latch stop
allows the library to be pulled
approximately two-thirds out of a
rack, but prevents it from being
pulled all the way out.
home screen The view on the
front panel display that provides
status information after the
library has been powered on. Also,
the default view to which the
display returns after being left idle
after approximately three minutes.
LEDs Light-emitting diodes, also
called lamps, found in various
library assemblies, including drive
modules, power supplies, library
cards, and other internal
assemblies. A LED communicates
status information about the
assembly.
host One or more computers that
generate and communicate data to
the library.
2-Glossary
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library A data storage system
that stores electronic data on tape
media. Depending on the model,
the library can use up to twelve
drive modules.
O
odometer A front panel option
that displays the odometer logs for
power-on hours and moves.
M
originator A fibre channel term
that refers to the initiating device.
MAC Address Media access
control address - a unique
hardware-based address that
identifies each node on a network.
P
port The hardware entity within
a node that performs data
communications.
magazine A slotted container
that resides in the tape drawers
that provides individual slots for
five tape cartridges.
power (stand-by) switch A low
holding voltage remains in the
library even though library has
been powered off.
magazine access A process of
loading or unloading tapes that
involves opening a tape drawer
and exchanging one or more
magazines.
R
RMC, remote management
card A circuit card that provides
the ability to gain access to the
library from a computer at a
different location.
mailslot A process of loading or
unloading tapes that allows the
user to access either one storage
slot or five storage slots.
S
move A single library action, such
as loading a tape into a drive, or
unloading a tape from a drive.
SCSI Small Computer Systems
Interface - A bus that transfers
data between the host system and
the library.
N
nesting The menu approach
implemented in the library that
uses increasing levels of library
control.
SCSI ID The electronic
identification number for each
SCSI device in the library. The
library SCSI devices are the
drives and the library interface
controller card.
Glossary-3
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single-ended SCSI A type of
cable that is limited to short
distances.
W
web-based library
administrator Describes the
interface that allows you to
monitor and manage the library
over the network via the remote
management card.
soft error Electronic errors in
library functions that can be
recovered. These errors are
recorded in the soft error log.
soft keys Five buttons located
along the bottom edge of the front
panel display that are used to
execute commands on the display.
wide SCSI A 68-pin connector
that can be single-ended or
differential in implementation.
swap Two related library actions,
or moves, such as moving a tape
from a slot to a drive, and then
back to a slot.
switch A device that provides a (n
by n) interconnect to allow a port
to have full communication
bandwidth with any other port
while other communications are
occurring.
T
tape, tape cartridge The media
that the library uses for recording
data from the host computer(s).
TCP/IP Transmission Control
Protocol/Internet Protocol
terminator An electronic device
that connects to the end of the
SCSI bus to stabilize bus signals.
U
UTC Coordinated Universal Time
4-Glossary
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Index
A
conventions
front panel
zones, for setting date and
applications, provided by
software vendors
, 5-27
cosmetic drawer face
arbitrated loop configuration,
4-16
cleaning a drive, 3-16
arbitrated loop physical address
(AL-PA), 4-17
cover and feet
auto-select
data cartridge
B
back panel features, 2/20, 4/40,
6/60, 1-7–1-9
configuration
Ultrium
4-32
board, Glossary-1
brackets
configuration options
4-16
mounting, 2-26
pallet shipping, 2-24
bus, Glossary-1
display panel, 3-3
DLT
interface types, 1-18
media cartridge life, 1-19
DLT media specifications, 1-18
downloading firmware, 6-68
bus states, 2-48
4-18–4-28
C
cable connections
configuring the mailslot, 4-7
connecting cables, 2-28–2-36
connections
fan cable, 6-49
interbay cable, 6-49
model 12/140, 2-37–2-43
umbilical cable, 6-49
vertical lift cable connector,
6-47
fibre channel, 2-32, 2-40, 2-45
remote management card, 2-45
SCSI, 2-45
Index
1
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Index
drive, Glossary-1
cleaning, 3-16
drive firmware, 6-68
removing, 6-23
status, 6-22
front panel
taking offline, 6-22
drive modules, location
4/40, 1-8
2-40–2-44
drive operations, 3-13
drivers, 2-46
drives
loading tapes, 3-9
E
A-14
error messages
fibre channel cable
GBIC module, fibre channel
connector
errors, 5-24–5-25
2-41
categories, 5-16
soft, 5-17
H
fibre channel controller, location
2/20, 1-7
types, 5-16
hard errors, Glossary-2
harmonics statement, B-9
HBA, Glossary-2
event, Glossary-1
4/40, 1-8
exchanging magazines, 3-8
6/60, 1-9
high voltage differential SCSI
interface and terminators,
2-28, 2-37
fibre channel installation,
2-32–2-36
F
fabric, Glossary-1
fibre channel interface
2
Index
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Index
Glossary-2
test translate, 4-34
failure, 5-25
hub, in fibre channel
HVDS. See high voltage
differential SCSI interface
and terminators
2-48–2-51
I
Glossary-2
icons, 3-4
identifying errors, 5-16
identity, Glossary-2
information
labels, location
library information menu
4-29
installation the library
2-32–2-36
LED indications
5-11
lifting straps
2-27
installing stop bracket
2/20, 2-17
4/40, 2-18
5-9
6/60, 2-18
interface
5-10
DLT 8000, 1-18
Ultrium, 1-16
internal administration tests
running, 4-33
slave controller card, 5-6
LEDs, Glossary-2
drive and media, 5-27
low voltage differential SCSI
interface and terminators,
2-28, 2-37
internal service tests
clear hard log, 4-35
clear soft log, 4-35
empty drives, 4-34
empty picker, 4-35
exchange demo, 4-36
LEDs, activity, 1-4
leveler feet, 2-25
library, Glossary-3
activity LEDs, 1-4
card positions, 5-5, 6-20
LVDS, 5-10
Index
3
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Index
model 6/140
5-33
differential SCSI interface
and terminators
motherboard
2/20, 2-12
M
drawer, 2-21
mounting clip nuts
loading tapes, 3-9
4/40, 2-12
mailslot, Glossary-3
access, 3-8, 3-12
configuration, 4-7
source, 2-4, 2-5
Glossary-3
mailslot settings, 4-9
magazine, 4-9
mailslot drawer, 4-7
mechanical lift, 4/40 and 6/60
installation, 2-16
power supply
media
DLT
cartridge life, 1-19
Ultrium
overview
cartridge life, 1-17
loading into magazine, 3-10
media specifications
Ultrium, 1-16
5-20–5-23
product information labels,
location
menu trees
Model 12/140
model 12/140
2/20, 1-7
partial availability state,
clearing, 5-19
cable connections, 2-37–2-43
connecting and powering on,
2-37–2-43
4/40, 1-8
6/60, 1-9
passwords
changing, 4-6
installation, 2-22–2-26
unpackaging, 2-22–2-26
enabling and setting, 4-6
4
Index
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Index
R
rack
2-37
fibre channel cables, 1-20
A-3
2-15
Glossary-3
installation
Glossary-3
4-15
shipping
channel installation
2/20, 2-34
stop bracket, installing in
4/40, 2-35
6/60, 2-36
remote management card,
location
switch, in fibre channel
4/40, 1-8
6/60, 1-9
replacing cards, 6-18
replacing the transport assembly
model 12/140, 6-35–6-45
retrieving fibre channel
soft error, Glossary-4
software errors, information
needed before calling
vendor, 5-27
ribbon cable, 6-24
room temperature, 2-4, 2-5
description, 1-18
dimensions, 1-18
length, 1-18
software vendors, provide
applications, 5-27
specifications, 1-11–1-20
DLT
S
loading into magazine, 3-11
Ultrium
save element reserve, 4-3
SCSI, Glossary-3
description, 1-17
formatted capacity, 1-18
Index
5
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Index
length, 1-17
1-16
tape cartridge doors
4/40, 1-5
6/60, 1-6
tape magazine doors
2/20, 1-4
time zones, for setting date
and time
tapes
accessing, 3-8
vertical lift assembly
TCP/IP, Glossary-4
terminator, Glossary-4
2-28, 2-37
test backup, 2-46
time zones, 4-28
tip rating, 2-6
viewing window
transport assembly
trim brackets, 2-19
troubleshooting
error states, 5-16–5-27
error types, 5-16
web-based library
library performance, 5-33
network monitoring, 5-33
administrator, Glossary-4
2-15
world wide port name, 4-17
U
Ultrium
Z
drive, 1-16
zones, time, 4-28
interface types, 1-16
media formatted capacity, 1-17
specifications, 1-16
zoning
and tape libraries, 4-24
in communication
management, 4-24
6
Index
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