Brother Printer WL660 User Manual

English

Please read this manual thoroughly before using the printer.

Brother Laser Printer for Windows™

WL-660 Series

User’s Guide

Keep this manual in a convenient place for quick and easy reference at all times.

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Laser Printer WL-660 Series for Windows^®

User’s Guide

(For USA & CANADA Only)

For technical and operational assistance, please call:

In USA

1-800-276-7746

714-859-9700 Ext. 329

1-800-361-6466

(outside California)

(within California)

In Canada

If you have comments or suggestions, please write us at:

In USA

Printer Customer Support

Brother International Corporation

15 Musick

Irvine, CA 92718

In Canada

Brother International Corporation, Ltd.

1, Rue Hôtel De Ville

Dollard-des-Ormeaux P.Q.

Canada H9B3H6

BBS

For downloading drivers from our Bulletin Board Service, call 1-714-

859-2610. Please log on to our BBS with your first name, last name

and a four digit number for your password. Our BBS supports

modem speeds up to 14,400, 8 bits no parity, 1 stop bit.

DEALERS/SERVICE CENTERS

For the name of an authorized dealer or service center, call 1-800-

284-4357.

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USER’S GUIDE

Trademarks

The brother logo is registered trademark of Brother Industries, Ltd.

TrueType is a trademark of Apple Computer, Inc.

IBM and IBM PC are registered trademarks of International Business

Machines Corporation.

Microsoft and MS-DOS are registered trademarks of Microsoft

Corporation. Windows is a registered trademark of Microsoft in the U.S.

and other countries.

All other brand and product names mentioned in this User’s Guide are

registered trademarks of their respective companies.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been

compiled and published, covering the latest product descriptions and

specifications.

The contents of this manual and the specifications of this product are

subject to change without notice.

Brother reserves the right to make changes without notice in the

specifications and materials contained herein and shall not be responsible

for any damages (including consequential) caused by reliance on the

materials presented, including but not limited to typographical and other

errors relating to the publication.

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TABLE OF CONTENTS

Definitions of Warnings, Cautions, and Notes

The following conventions are used in this User’s Guide:

Warning

Indicates warnings that must be observed to prevent possible

personal injury.

☛ Caution

Indicates cautions that must be observed to use the printer properly or

prevent damage to the printer.

✒ Note

Indicates notes and useful tips to remember when using the printer.

To Use the Printer Safely

Warning

After you have used the printer, some internal parts of the printer

are extremely hot. When you open the top cover of the printer, never

touch the shaded parts shown in the following diagram.

Inside the printer

Warning

Before cleaning the printer, unplug the power cord.

iii

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USER’S GUIDE

TABLE OF CONTENTS

REGULATIONS vi

CHAPTER 1 INTRODUCTION

ABOUT THE GUIDEBOOKS 1-1

Learning How to Use the Printer 1-1

ABOUT YOUR PRINTER 1-2

Printer Overview 1-2

System Requirements 1-3

Features 1-3

OPERATING AND STORAGE ENVIRONMENT 1-5

Power Supply 1-5

Environment 1-5

CHAPTER 2 PAPER HANDLING

PAPER SPECIFICATIONS 2-1

MULTI-PURPOSE SHEET FEEDER 2-4

MANUAL FEED SLOT 2-8

OUTPUT TRAY AND PAPER SUPPORT WIRE 2-9

CHAPTER 3 PRINTER CONTROL

CONTROL PANEL 3-1

Lamps 3-1

READY Lamp 3-1

ALARM Lamp 3-1

READY↔SLEEP Switch 3-2

Sleep Mode 3-2

Test Page 3-3

SETUP DIALOG BOX 3-4

Paper 3-6

Duplex 3-7

Half Tone 3-7

Printer Configuration 3-8

Quality 3-8

CHAPTER 4 OPTIONS

MEMORY BOARD 4-1

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TABLE OF CONTENTS

CHAPTER 5 MAINTENANCE

REPLACING THE TONER CARTRIDGE 5-1

REPLACING THE DRUM UNIT 5-6

ADJUSTING THE PRINT DENSITY 5-10

CLEANING THE PRINTER 5-11

Cleaning the Printer Exterior 5-11

Cleaning the Printer Interior and Drum Unit 5-12

RE-PACKING THE PRINTER 5-15

CHAPTER 6 TROUBLESHOOTING

ALARM INDICATIONS AT A GLANCE 6-1

Operator Calls 6-1

Service Calls 6-2

PAPER JAMS 6-3

Q & A 6-7

Setting up the Printer Hardware and Software 6-7

Paper Handling 6-8

Printing 6-8

Print Quality 6-9

APPENDICES

PRINTER SPECIFICATIONS Appendix-1

Printing Appendix-1

Functions Appendix-1

Electrical and Mechanical Appendix-2

PARALLEL INTERFACE SPECIFICATION Appendix-3

INDEX Index-1

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USER’S GUIDE

REGULATIONS

Federal Communications Commission Compliance Notice (For USA Only)

This equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against harmful interference in a residential installation. This equipment generates,

uses, and can radiate radio frequency energy and, if not installed and used in accordance with

the instructions, may cause harmful interference to radio communications. However, there is

no guarantee that interference will not occur in a particular installation. If this equipment does

cause harmful interference to radio or television reception, which can be determined by

turning the equipment off and on, the user is encouraged to try to correct the interference by

one or more of the following measures:

❏ Reorient or relocate the receiving antenna.

❏ Increase the separation between the equipment and receiver.

❏ Connect the equipment into an outlet on a circuit different from that to which the receiver

is connected.

❏ Consult the dealer or an experienced radio/TV technician for help.

Important – About the Interface Cable

This printer has been certified to comply with FCC standards, which are applied to the U.S.A.

only. A shielded interface cable should be used according to FCC 15.27(C). In addition, a

grounded plug should be plugged into a grounded AC outlet after checking the rating of the

local power supply for the printer to operate properly and safely.

Caution

Changes or modifications not expressly approved by Brother Industries, Ltd. could void the

user’s authority to operate the equipment.

Laser Safety (For 110–120 V Model Only)

This printer is certified as a Class I laser product under the U.S. Department of Health and

Human Services (DHHS) Radiation Performance Standard according to the Radiation Control

for Health and Safety Act of 1968. This means that the printer does not produce hazardous

laser radiation.

Since radiation emitted inside the printer is completely confined within protective housings

and external covers, the laser beam cannot escape from the machine during any phase of user

operation.

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REGULATIONS

FDA Regulations (For 110-120 V Model Only)

U.S. Food and Drug Administration (FDA) implemented regulations for laser products

manufactured from August 2, 1976. These regulations apply to laser products manufactured

from August 1, 1976. Compliance is mandatory for products marketed in the United States.

The label shown on the back of the printer indicates compliance with the FDA regulations

and must be attached to laser products marketed in the United States.

MANUFACTURED:

BROTHER INDUSTRIES, LTD.

15-1 Naeshiro-cho Mizuho-ku Nagoya, 467 Japan

This product complies with FDA radiation performance standards, 21 CFR

chapter 1 subchapter J

Caution

Use of controls, adjustments or performance of procedures other than those specified in this

manual may result in hazardous invisible radiation exposure.

DECLARATION OF CONFORMITY (EUROPE)

We, Brother International Europe Ltd.,

Brother House 1 Tame Street, Guide Bridge, Audenshaw, Manchester M34 5JE, UK.

declare that this products is in conformity with the following normative documents.

Safety:

EMC:

EN 60950,

EN 55022 Class B,

EN 60825

EN 50082-1

following the provisions of the Low Voltage Directive 73/23/EEC and the Electromagnetic

Compatibility Directive 89/336/EEC (as amended by 91/263/EEC and 92/31/EEC).

Manufacture at the following facilities is carried out under a Quality System which is

registered by BSI Quality Assurance and JQA Quality Assurance.

Brother Industries Ltd., Kariya Plant

1-5, Kitajizoyama, Noda-cho, Kariya-shi,

Aichi-ken 448, Japan

BSI Certificate of Registration No. FM27391

JQA Certificate of Registration No. 0340

Issued by:

Brother International Europe Ltd.

European Development and Technical Services Division

vii

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USER’S GUIDE

IEC 825 Specification (For 220–240 V Model Only)

This printer is a Class 1 laser product as defined in IEC 825 specifications. The label shown

below is attached in countries where required.

This printer has a Class 3B Laser Diode which emits invisible laser radiation in the Scanner

Unit. The Scanner Unit should not be opened under any circumstances.

Caution

Use of controls, adjustments or performance of procedures other than those specified in this

manual may result in hazardous radiation exposure.

The following caution label is attached near the scanner unit.

For Finland and Sweden

LUOKAN 1 LASERLAITE

KLASS 1 LASER APPARAT

Varoitus! Laitteen käyttäminen muulla kuin tässä käyttöohjeessa mainitulla tavalla saattaa

altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.

Varning – Om apparaten används på annat sätt än i denna Bruksanvisning specificerats, kan

användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.

viii

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REGULATIONS

For Your Safety

To ensure safe operation, the three-pin plug supplied must be inserted only into a standard

three-pin power point which is effectively grounded through the normal household wiring.

Extension cords used with the equipment must be three-conductor and be correctly wired to

provide connection to ground. Incorrectly wired extension cords are a major cause of fatalities.

The fact that the equipment operates satisfactorily does not imply that the power is grounded

and that the installation is completely safe. For your safety, if in any doubt about the effective

grounding of the power, consult a qualified electrician.

Disconnect device

The equipment must be installed near the socket outlet which must be easily accessible.

Manufactured at

Brother Industries Ltd.

Kariya Plant

1-5, Kitajizoyama, Noda-cho, Kariya-shi, Aichi-ken 448, Japan.

Manufacturing at Kariya Plant is carried out under a Quality System which is registered by

JQA Quality Assurance and BSI Quality Assurance.

JQA Certificate of Registration No. 0340.

BSI Certificate of Registration No. FM27391

Canadian Department of Communications Compliance Statement

This digital apparatus does not exceed the Class B limits for radio noise emissions from

digital apparatus as set out in the interference-causing equipment standard entitled “Digital

Apparatus”, ICES-003 of the Department of Communications.

IMPORTANT (For U.K. only)

If the power cord supplied with this printer is not suitable for your electrical outlet, remove

the plug from the mains cord and fit an appropriate three pin plug. If the replacement plug is

intended to take a fuse then fit the same fuse as the original.

If a moulded plug is severed from the power cord then it should be destroyed because a plug

with cut wires is dangerous if plugged into a live socket outlet. Do not leave it where a child

might find it.

In the event of replacing the plug fuse, fit a fuse approved by ASTA to BS1362 with the same

rating as the original fuse.

Always replace the fuse cover. Never use a plug with the cover omitted.

WARNING - THIS PRINTER MUST BE PROPERLY EARTHED.

The wires in the mains cord are coloured in accordance with the following code:

Green and yellow :

Blue :

Brown :

Ground

Neutral

Live

The colours of the wiring in the power lead of this printer may not correspond with the

markings which identify the terminals in your plug. If you need to fit a different plug,

proceed as follows.

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USER’S GUIDE

Remove a length of the cord outer sheath, taking care not to damage the coloured insulation

of the wires inside.

Cut each of the three wires to the appropriate length. If the construction of the plug permits,

leave the green and yellow wire longer than the others so that, in the event that the cord is

pulled out of the plug, the green and yellow wire will be the last to disconnect.

Remove a short section of the coloured insulation to expose the wires.

The wire which is coloured green and yellow must be connected to the terminal in the plug

which is marked with the letter “E” or by the earth symbol or coloured green or green and

yellow.

The wire which is coloured blue must be connected to the terminal which is marked with the

letter “N” or coloured black or blue.

The wire which is coloured brown must be connected to the terminal which is marked with

the letter “L” or coloured red or brown.

The outer sheath of the cord must be secured inside the plug. The coloured wires should not

hang out of the plug.

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CHAPTER 1 INTRODUCTION

CHAPTER 1

INTRODUCTION

ABOUT THE GUIDEBOOKS

Learning How to Use the Printer

You have two guidebooks for this printer. Read each guidebook in the

following order:

1. Read the Quick Setup Guide to set up your printer and connect it to

your computer. It also contains information about setting up your

computer for your printer by installing the printer driver, fonts and

Remote Printer Console Program.

2. Read the User’s Guide to get information about the following:

• Features and operating environment requirements of your printer –

Chapter 1

• Paper Handling – Chapter 2

• Printer Control – Chapter 3

• Options – Chapter 4

• Maintenance – Chapter 5

• Troubleshooting – Chapter 6

• Specifications – Appendices

• Index

1–1

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USER’S GUIDE

ABOUT YOUR PRINTER

Printer Overview

Paper Support

Multi-Purpose Sheet Feeder

Paper Guide

Top Cover

Manual Feed Slot

Control Panel

Output Tray

Paper Support Wire

Fig. 1-1 Front View

Power Cord

Print Density Dial

Parallel Interface Port

Fig. 1-2 Rear View

1–2

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CHAPTER 1 INTRODUCTION

System Requirements

Check the following system requirements to setup and operate the printer:

• IBM PC or compatible with 80486 SX or higher microprocessor

• Parallel interface (or printer port)

• 4 MB or more of memory

• 10 MB of space available on your hard disk for the printer driver and all

fonts

• Microsoft Windows 3.1/3.11

☛ Caution

This printer has been designed specially for Windows 3.1. It cannot work

in a DOS environment, such as MS-DOS.

Features

This printer has the following features:

❏ 600 dpi Resolution and 6 ppm Printing Speed

600 dots per inch (dpi) with microfine toner and six pages per minute

(ppm) printing speed (A4 or Letter size paper).

❏ User-Friendly Operation for Windows

The dedicated printer driver and TrueType™-compatible fonts for

Microsoft^®Windows 3.1 are available on the floppy disk supplied

with your printer. You can easily install them into your Windows

system using our installer program. The driver supports our unique

compression mode to enhance printing speed in Windows applications

and allows you to set various printer settings including toner savings

mode, custom paper size, sleep mode, gray scale adjustment,

resolution and so forth. You can easily set these print options in the

graphic dialog boxes through Printer Setup within Windows Control

Panel.

❏ Printer Status Monitor with Bi-directional Parallel Interface

The printer driver can monitor your printer’s status using bi-

directional parallel communications.

The program can show the current status of your printer. When

printing, the animated dialog box appears on your computer screen to

show the current printing process. If an error occurs, a dialog box will

appear to let you know what to correct. For example: when your

printer is out of paper, the dialog box will display “Paper Empty” and

instructions for the corrective action to take.

1–3

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USER’S GUIDE

❏ Versatile Paper Handling

The printer has a multi-purpose sheet feeder and straight paper path.

Using this mechanism, you can load A4, letter, legal, B5, A5, and

executive sizes of paper, as well as various other paper sizes including

envelopes, postcards, organizer paper, or a custom paper size.

The multi-purpose sheet feeder also allows manual paper loading for

printing labels and transparencies.

❏ APT (Advanced Photoscale Technology)

The APT feature of the printer driver allows you to print photographs

with photographic quality output.

❏ Auto Resolution Reduction

When a printout is requested in 600 dpi mode with the standard

amount of printer memory, the printer might not be able to print at

600 dpi due to insufficient memory. To prevent this memory error, the

printer driver automatically reduces the resolution to 300 dpi or less

for successful printing.

❏ Environment-Friendly, Economy Printing Mode

This feature will cut your printing cost by saving toner. It is useful to

obtain draft copies for proof-reading. You can select from two

economy modes—25% toner saving and 50% toner saving—through

the Windows printer driver supplied with your printer.

❏ Sleep Mode

Sleep mode automatically reduces power consumption when the

printer is not in use. The printer consumes less than 8W when in sleep

mode. The time-out for auto sleep mode can be set through the

Windows printer driver.

❏ Low Running Cost

The toner cartridge is separate from the drum unit. Each toner

cartridge will give you approximately 3,000 pages, which is cost

effective and ecologically friendly. (In some areas the printer is

supplied with a starter toner cartridge which must be replaced after

1,000 pages.)

1–4

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CHAPTER 1 INTRODUCTION

OPERATING AND STORAGE ENVIRONMENT

Please take note of the following before using the printer:

Power Supply

Use the printer within the specified power range.

AC power: ±10% of the rated power voltage in your district

Frequency: 50 Hz (220 V– 240 V) or 60 Hz (110–120 V)

The power cord, including extensions, should not exceed 5 meters (16.5

feet).

Do not share the same power circuit with other high-power appliances.

Particularly an air conditioner, copier, shredder etc. If using the printer

with these appliances is unavoidable, we recommend that you use a

voltage transformer or a high-frequency noise filter.

Use a voltage regulator if the power source is not stable.

Environment

The printer should be installed near a power outlet, which is easily

accessible.

Use the printer only within the following ranges of temperature and

humidity:

Ambient temperature: 10°C to 32.5°C (59°F to 90.5°F)

Ambient humidity:

20% to 80% (without condensation)

Ventilate the room where you use the printer.

Place the printer on a flat, horizontal surface.

Keep the printer clean. Do not place the printer in a dusty place.

Do not block the ventilation hole of the printer.

Do not place the printer where it is exposed to direct sunlight. Use a blind

or heavy curtain to protect the printer from direct sunlight when the

printer is unavoidably set up near a window.

Do not place the printer near devices that contain magnets or generate

magnetic fields.

Do not subject the printer to strong physical shocks or vibrations.

Do not expose the printer to open flames or salty or corrosive gasses.

Do not place objects on top of the printer.

Do not place the printer near an air conditioner.

Keep the printer horizontal when carrying.

1–5

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USER’S GUIDE

1–6

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CHAPTER 2 PAPER HANDLING

CHAPTER 2

PAPER HANDLING

PAPER SPECIFICATIONS

The printer can handle paper that conforms to the following specifications:

Paper Type

Cut sheet

Paper Size

Paper Weight

Sheet

Feeder

●

Manual

A4, Letter, Legal, B5, A5,

Executive, Custom size

70-216 x 127-356 mm,

2.75”-8.5” x 5”-14”

DL, C5, COM-10,

●

Envelopes

Organizer

60-135 g/m²

(16-36 lb.)

●

Monarch

Day-Timer^®J, K, L, M

70-216 x 127-356 mm

2.75”-8.5” x 5”-11”

70-216 x 127-356 mm,

2.75”-8.5” x 5”-14”

Labels

Transparencies

●

Paper Capacity in Feeder

Multi-purpose

Sheet Feeder : Up to 22 mm (0.87 inch) in Height ( below the mark ▼. )

Approx. 200 sheets of 75 g/m²(20 lb.) A4/Letter paper or 10

envelopes

Output Tray : Approx. 100 sheets of 75 g/m²(20 lb.) A4/Letter paper

Remarks

It is recommended that you test paper, especially special sizes and types of

paper, on this printer before purchasing large quantities.

Avoid feeding labels with carrier sheets exposed or your printer will be

damaged. Do not feed label sheets through the printer more than once.

Use a recommended type of paper, especially plain paper and

transparencies, for optimum printing. For more information on paper

specifications, consult your nearest authorized sales representative or the

place where you purchased your printer.

We recommend you use labels or transparencies which are designed for

laser printers.

We recommend you use long-grained paper for the best print quality.

If the paper will not load from the multi-purpose sheet feeder, use the

manual feed slot and try again.

2–1

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USER’S GUIDE

Before using paper with holes such as organizer sheets, you must fan the

stack well to avoid paper jams and misfeeds.

Before using any paper, make sure that it is not curled. If so, you should

straighten the paper as much as possible. Feeding curled paper will cause

paper jams and misfeeds.

Fig. 2-1 Fan the Paper and

Straighten the Paper

The following types of envelopes are not recommended for use:

• Damaged, curled, wrinkled, or irregularly shaped envelopes

• Extremely shiny or highly textured envelopes

• Envelopes with clasps

• Envelopes of baggy construction

• Envelopes not sharply creased

• Embossed envelopes

• Envelopes already printed with a laser printer

• Envelopes pre-printed on the inside

• Envelopes that cannot be arranged uniformly when placed in a pile

Fig. 2-2 Envelopes

2–2

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CHAPTER 2 PAPER HANDLING

Printable Area

The figure below shows the physical printable area.

Unprintable area

Approximately 4 mm (0.16 inch) from each edge for all sizes of paper

Fig. 2-3 Printable Area

2–3

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USER’S GUIDE

MULTI-PURPOSE SHEET FEEDER

The printer has a multi-purpose sheet feeder that can feed plain paper,

envelopes and organizer paper.

☛ Caution

When you use labels or transparencies for overhead projectors, be sure to

use the manual feed slot. See the next section “MANUAL FEED SLOT”

for more details.

To use the multi-purpose sheet feeder, follow these steps:

1. Make sure that you have selected the proper paper source, paper size

and orientation in your software applications and/or the Windows

printer driver.

✒ Note

If your application software does not support your custom paper size,

select the next paper size up that is closest but larger than the custom size.

Then adjust the print area by changing right and left margins in your

application software.

2. Make sure that the multi-purpose sheet feeder contains the selected

size of paper in the selected orientation. If necessary, change the paper

in the feeder.

3. Make sure that the multi-purpose sheet feeder is properly placed in the

printer.

4. Choose the print command in your software to send a document to the

printer.

When the printer receives data, it begins the print process by loading

paper from the multi-purpose sheet feeder. If the printer is in sleep

mode when it receives data, it wakes up and starts the printing process

automatically.

✒ Note

If the paper does not automatically feed, please check the Paper Source

settings in the program you are printing from to make sure it is not set to

Manual Feed.

2–4

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CHAPTER 2 PAPER HANDLING

Loading Paper into the Feeder

To load paper into the feeder, follow these steps.

1. Open the multi-purpose sheet feeder. ( ➀ )

2. Load paper into the multi-purpose sheet feeder with the printing

surface face down. ( ➁ )

☛ Caution

•

The feeder can hold up to 200 sheets of plain paper. If you load too

many sheets, paper jams might occur.

•

Make sure that the paper is stacked below the ▼ mark.

If there is still some paper in the feeder, you must first remove it, put

it together with the new paper and then insert the stack into the feeder.

Fig. 2-4 Opening the Feeder and

Loading Paper or Envelopes

✒ Note

If you load envelopes in the feeder, make sure they are inserted in the

direction shown above with the flap on the left side.

2–5

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USER’S GUIDE

3. Move the paper guide to the appropriate paper width. ( ➀ )

4. Close the multi-purpose sheet feeder. ( ➁ )

Fig. 2-5 Moving the Paper Guide

and Closing the Feeder

✒ Note

If the multi-purpose sheet feeder runs out of paper when you try to print,

the ALARM lamp blinks to alert you with a paper empty error. The error

status monitor with some instructions appears on your computer screen to

inform you of the error status and how to correct it. If you are using Print

Manger in Windows, you may need to check to see whether Print

Manager registers your Print Job as "stalled". If so, click on "Resume" to

continue the print job. Failure to do so may result in inconsistent printing.

2–6

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CHAPTER 2 PAPER HANDLING

Two Side Printing (Manual Duplexing)

The supplied printer driver for Windows 3.1 enables manual duplex

printing. For more information about settings, see the help text of the

printer driver which can be accessed through the Windows Control Panel.

The printer prints all the even numbered pages on one side of the paper

first and then prints all the odd pages on the reverse side of the paper.

When you have finished printing on one side of the paper, the driver

instructs you to re-insert the paper by a pop-up message on the computer.

Follow the instructions on how to reinsert the paper.

☛ Caution

•

Before re-inserting the paper, you have to straighten it well or you

may get paper misfeed errors.

•

Use of very thin or very thick paper is not recommended.

If you find that more than one sheet is fed through at one time, we

recommend that you hold all the paper in the sheet feeder except for

the front sheet so the printer will feed just one sheet.

Fig. 2-6 Notes for Manual Duplexing

✒ Note

When you use the Manual Duplex function, it is possible that a paper jam

may occur or print quality may not be satisfactory.

2–7

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USER’S GUIDE

MANUAL FEED SLOT

The multi-purpose sheet feeder also has a manual feed slot. You can

manually load paper sheet by sheet from this slot. You do not need to

remove paper from the multi-purpose sheet feeder when using the manual

feed slot.

When you use labels or transparencies, be sure to use the manual feed

slot. For information on paper specifications, see “PAPER

SPECIFICATIONS” in the previous section.

❏ When you load one sheet of paper manually:

You do not need to choose manual feed in the Setup dialog box of

your printer driver. Holding the selected size of paper in the selected

orientation (Portrait or Landscape), place the side of the paper you

wish to print on face down into the manual feed slot. Align the paper

to the left side of the manual feed slot, and be sure to insert it all the

way. ( ➀ ) Move the paper guide of the manual feed slot to the paper

width you are using. ( ➁ )

❏ When you load more than one sheet of paper manually:

Open the Setup dialog box of your printer driver and choose Manual

Feed in the Paper Source section. Follow the above instructions to

load the first page. The printer automatically starts printing. After the

first page is printed, the dialog box appears and prompts you to load

the next page. Load a sheet and choose OK to resume printing. Repeat

these steps until you finish printing all pages.

Fig. 2-7 Moving the Paper Guide

✒ Note

•

Insert paper firmly into the manual feed slot.

Be sure to load sheet by sheet when using the manual feed slot.

2–8

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CHAPTER 2 PAPER HANDLING

OUTPUT TRAY AND PAPER SUPPORT WIRE

The printer ejects paper with the printed surface face down into the output

tray at the front of the printer.

When the output tray is closed, the ejected paper comes out sheet by sheet

through the slit in front. When you open the tray, sheets can be stacked on

it.

Follow these steps to open the output tray:

1. Pull the top of the tray down.

2. Extend the paper support wire.

Fig. 2-8 Opening the Output Tray and

Extending the Paper Support Wire

You can stack up to 100 sheets in the output tray.

☛ Caution

•

When you use transparencies, remove each sheet immediately after

printing. Stacking sheets may cause toner to smear onto the back of

the previous sheet.

•

When the output tray is closed, you need to remove the ejected sheet

or you will get a paper jam when the second sheet is ejected.

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USER’S GUIDE

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CHAPTER 3 PRINTER CONTROL

CHAPTER 3

PRINTER CONTROL

CONTROL PANEL

Lamps

This section refers to the following lamps on the printer control panel:

Fig. 3-1 Lamps on Control Panel

✒ Note

When the power cord is not plugged into the AC outlet or the printer is in

sleep mode, all lamps including the READY lamp are off.

READY Lamp

The green READY lamp indicates the current status of the printer.

The printer will wake up automatically from sleep mode when data is

received, a switch is pressed, or when the power cord is plugged in.

The list below shows each printer status (● = on, ❍ = off):

Lamp

Off

❍

Printer status

The power cord is not plugged into the AC outlet

or the printer is in the sleep mode.

Blinking The printer is receiving and processing data from

the computer. (Blinking at 0.5 seconds intervals)

Blinking The printer is warming up.

❍↔ ●

(Blinking at 1 seconds intervals)

The printer is on-line.

❍↔ ●

●

ALARM Lamp

The red ALARM lamp blinks to indicate a printer error status. If an error

occurs, the printer indicates the error by causing the ALARM lamp to

blink. At the same time (if your computer is turned on and attached to the

printer), the status monitor appears on your computer screen to show you

the error message.

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USER’S GUIDE

READY↔SLEEP Switch

This printer has a READY↔SLEEP switch on the control panel.

Fig. 3-2 Switch on Control Panel

✒ Note

•

This printer has no power switch. You just plug the power cord into

the AC outlet. The sleep mode feature controls all power.

•

If a recoverable error, such as cover open or paper empty should

occur, take the appropriate action to correct it. The printer should

automatically recover from the error without unplugging the printer.

The READY↔SLEEP switch can work in two ways: to enter sleep mode

or to print a test page.

Sleep Mode

Sleep mode causes the printer to act as though it has been turned off.

While the printer is in sleep mode, all the lamps are off, however the

printer can still receive data from the computer.

If you press the READY↔SLEEP switch when the Ready light is a solid

green, the printer enters sleep mode.

If you press the READY↔SLEEP switch during printing, the printer

immediately stops printing, even if it has started a print job. It ejects the

page, then enters sleep mode.

☛ Caution

Remember that the READY↔SLEEP switch clears data from the printer

memory and puts the printer into sleep mode.

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CHAPTER 3 PRINTER CONTROL

When the printer is in the Ready mode and the printer does not receive

data for a certain period of time (time-out), it automatically enters sleep

mode. The default time-out has been factory set for 5 to 15 minutes.

To awaken the printer to Ready status, press the READY↔SLEEP switch

again. Receiving a document automatically awakens the printer and

causes it to start printing.

✒ Note

•

This printer has no power switch. The sleep mode handles the power

control.

When the printer first enters sleep mode, the fan will not stop until the

printer engine has cooled down.

Sleep mode allows the print engine to cool, so the temperature of your

room and the amount of time the printer has been in sleep mode

affects the warm-up time. Warm-up time can take about 60 seconds.

The READY lamp blinks to indicate that the printer is warming up.

You can change the time-out for sleep mode with the printer driver.

For more information, open the Setup dialog box of your printer

driver in the Windows Control Panel and choose Help or press the F1

key.

•

Test Page

When you hold down the READY↔SLEEP switch for about 3 seconds,

the printer will print a test page. You can check the print condition or

print quality with it.

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USER’S GUIDE

SETUP DIALOG BOX

You need to install the supplied printer driver before printing documents.

If you have not installed the printer driver, be sure to install it referring to

the Quick Setup Guide. The installed printer driver allows you to control

the printer from within the Setup dialog box.

You can open the Setup dialog box from the Windows Control Panel or

your application software.

✒ Note

Application software has Print Setup or Print under the File menu.

Choose either to open the Setup dialog box of this printer driver. For

information, see the user’s guide for your application software.

To open the Setup dialog box from Control Panel, follow these steps:

1. Start Windows.

2. Open Control Panel in the Main group window.

3. Open Printers in the Control Panel window.

4. Make sure that your printer has been selected and set as the default

printer.

5. Choose Setup to open the Setup dialog box for your printer.

Fig. 3-3 Setup Dialog Box

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CHAPTER 3 PRINTER CONTROL

The rest of this chapter briefly describes print options available in the

Setup dialog box. For more information about print options, choose

Help or press the F1 key while you see the options in the dialog box.

6. Click any icon button in the Setup dialog box to open the setting menu

and choose Print Options.

7. Choose OK to close the dialog box and return to the Printers dialog

box.

8. Choose Close to return to the Control Panel.

9. Close the Control Panel.

Your selected print options remain effective until you change them from

within the Printers dialog box of the Control Panel or the Print Setup

dialog box of your application software.

✒ Note

Some Windows applications have Printer Setup options that do not

coincide with Control Panel settings. If you receive an error message

when trying to print, please consult the User's Guide for the program you

are tying to print from or contact the software manufacturers user support

department.

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USER’S GUIDE

Paper

When you click Paper in the Setup dialog box, you can:

•

Choose paper size

Choose paper tray

Choose page orientation

Choose the number of copies you wish to print

Fig. 3-4 Paper Options in the Setup Dialog Box

✒ Note

•

For printing envelopes, orientation should generally be set to

Landscape.

•

When an envelope is selected as the paper size, some applications

will automatically set the paper source to Manual Feed.

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CHAPTER 3 PRINTER CONTROL

Duplex

When you click Duplex in the Setup dialog box, you can:

•

Choose options for duplex printing

Set binding offset

Fig. 3-5 Duplex Options in the Setup Dialog Box

Half Tone

When you click Half Tone in the Setup dialog box, you can:

•

Adjust brightness and contrast of gray scale graphics

Choose the type of gray scale graphics

Fig. 3-6 Half Tone Options in the Setup Dialog Box

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USER’S GUIDE

Printer Configuration

When you click Configuration in the Setup dialog box, you can:

•

Perform a test print

Choose time-out for sleep mode

Confirm the printer memory size

Turn error recovery operation on or off

Turn the Printer Status on or off

Fig. 3-7 Test Options in the Setup Dialog Box

Quality

When you click Quality in the Setup dialog box, you can:

•

Choose resolution (600 dpi, 300 dpi or 150 dpi)

Choose toner saving modes

Fig. 3-8 Quality Options in the Setup Dialog Box

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CHAPTER 4 OPTIONS

CHAPTER 4

OPTIONS

MEMORY BOARD

Additional memory is useful and maybe necessary if you are printing a

very complex document.

The printer has 0.5 MB of memory as a standard feature. The memory

can be expanded up to 4.0 MB with an optional memory board.

Two types of memory boards are available as options: 1.5 or 3.5 MB

memory expansion. These options may be purchased directly from

Brother or from an authorized Brother dealer.

✒ Note

The printer can recognize a maximum 4.0 MB of memory.

The memory board is installed onto the main controller board inside the

printer. For more information about installation, please see the Instruction

Guide that comes with the memory board.

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USER’S GUIDE

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CHAPTER 5 MAINTENANCE

CHAPTER 5

MAINTENANCE

REPLACING THE TONER CARTRIDGE

The printer includes a starter toner cartridge which is expected to yield

1,000 pages. (This may vary depending on the area where the printer is

purchased.) With a new replacement toner cartridge (TN-100 or

TN-100HL), the printer can print up to 3,000 pages.

When the toner cartridge is running low, the TONER LOW message

appears on your computer screen.

Fig. 5-1 Toner Low Indication

✒ Note

After the first toner low indication, you can print about 100 pages. It is

recommended that you always keep a new toner cartridge ready to use in

case you get the toner low warning. Installing a new toner cartridge

should eliminate the toner low indication.

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USER’S GUIDE

When you see the TONER EMPTY message on the computer screen and

the blinking ALARM lamp on the printer’s control panel, you must

replace the toner cartridge with a new one. You cannot resume printing

until you install a new toner cartridge.

Fig. 5-2 Toner Empty Indication

✒ Note

•

Installing a new toner cartridge should eliminate the toner empty

indication.

Discard the used toner cartridge according to local regulations. If you

are not sure of them, consult your local dealer.

It is recommended that you clean the printer when you replace the

toner cartridge. See “CLEANING THE PRINTER” in this chapter.

Follow these steps to replace the toner cartridge:

1. Lift the multi-purpose sheet feeder from the printer to remove it.

Fig. 5-3 Removing the Multi-Purpose Sheet Feeder

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CHAPTER 5 MAINTENANCE

2. Gently push the toner cartridge shutter lever all the way to the rear of

the printer.

✒ Note

The toner cartridge cannot be removed unless the shutter is completely

closed by pushing the lever fully to the rear.

Fig. 5-4 Closing the Shutter of the Toner Cartridge

3. Remove the old toner cartridge from the printer.

Fig. 5-5 Removing the Old Toner Cartridge

☛ Caution

Handle the toner cartridge carefully. If toner scatters and your hands or

clothes get dirty, wipe or wash it off with cold water immediately.

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USER’S GUIDE

4. Unpack the new toner cartridge. Gently shake it well before installing

Then remove the protective seal.

☛ Caution

•

Unpack the toner cartridge immediately before installing it into the

printer. If toner cartridges are left unpacked for a long period of time,

the toner life is shortened.

•

Do not remove the blue plastic shutter. Doing so will cause toner to

spill and make the cartridge unusable.

You can use only a genuine Brother toner cartridge. Using

another brand of toner cartridge could void your printer’s

warranty.

Fig. 5-6 Shaking the Toner Cartridge and

Remove the Protective Parts

5. Install the new toner cartridge into the drum unit while the drum unit

is inside the printer. Make sure that the ▲ marks are aligned.

Fig. 5-7 Installing the Toner Cartridge

into the Drum Unit

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CHAPTER 5 MAINTENANCE

6. Gently pull the blue shutter lever on the toner cartridge forward until

the red arrow marks are aligned.

Fig. 5-8 Opening the Toner Cartridge Shutter

7. Re-install the multi-purpose sheet feeder.

See the section “MULTI-PURPOSE SHEET FEEDER” in Chapter 2.

☛ Caution

The toner cartridge must be removed from the printer and placed in the

reusable storage bag before transporting the printer. Failure to do so will

void the warranty.

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USER’S GUIDE

REPLACING THE DRUM UNIT

The printer uses a drum unit to create print images. To decide when you

should replace the drum, you should check the print quality. If there has

been a noticeable deterioration in the output print quality, then the drum

unit should be replaced.

✒ Note

•

When removing the drum unit, handle carefully as it may contain

loose toner.

You should clean the printer when you replace the drum unit. See

“CLEANING THE PRINTER” in this chapter.

Discard the used drum unit according to local regulations. If you are

not sure of them, consult your local dealer.

Follow these steps to replace the drum unit:

1. Unplug the printer.

2. Remove the multi-purpose sheet feeder. Remove the toner cartridge

and keep it in a safe place.

See the chapter “REPLACING THE TONER CARTRIDGE” for more

information.

Fig. 5-9 Removing the Toner Cartridge

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CHAPTER 5 MAINTENANCE

3. Open the top cover and drum cover of the printer.

Warning

After you have used the printer, some internal parts of the printer

are extremely hot. When you open the top cover of the printer, never

touch the shaded parts shown in the following diagram.

Fig. 5-10 Inside the printer

4. Remove the old drum unit by lifting it gently. Make sure that you

grasp the ▲ marks.

Fig. 5-11 Removing the Drum Unit

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USER’S GUIDE

5. Unpack the new drum unit and gently shake it from side to side five

or six times.

Fig. 5-12 Unpacking the Drum Unit

6. Remove the protective parts ① - ⑥ in order as shown below.

Fig. 5-13 Removing the Protective Parts

☛ Caution

•

Unpack a drum unit immediately before installing it into the printer.

Exposing an unpacked drum unit to direct sunlight or room light may

damage the unit.

•

Be sure all protective parts are removed. Failure to remove every one

can result in unacceptable print quality or may damage your printer.

Handle the toner cartridge and the drum unit carefully as it may

contain loose toner. If toner scatters and your hands or clothes get

dirty, wipe or wash it off with cold water immediately.

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CHAPTER 5 MAINTENANCE

7. Hold the drum unit flat and install it unit into the printer.

Fig. 5-14 Installing the Drum Unit

8. Close the drum cover. Press down firmly on both sides of the blue

levers to ensure that it is locked securely in place, then close the top

printer cover.

9. Install the toner cartridge into the drum unit once the drum unit is

inside the printer. See the chapter “REPLACING THE TONER

CARTRIDGE” for more information. Install the multi-purpose sheet

feeder.

10. Plug in the power cord.

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USER’S GUIDE

ADJUSTING THE PRINT DENSITY

The print density dial is located near the power cord on the back of the

printer. You can use it to adjust the amount of toner applied to the paper.

When the toner cartridge and drum unit are replaced or if the operating

temperature and humidity are high or low, print conditions may change

causing darker or lighter printouts.

Use a screwdriver to turn the print density dial clockwise for darker

printouts and counterclockwise for lighter printouts. The dial has been set

to the middle position.

Fig. 5-15 Adjusting the Print Density Dial

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CHAPTER 5 MAINTENANCE

CLEANING THE PRINTER

Clean the printer exterior and interior periodically. If printed pages get

stained with toner, clean the printer interior and drum unit.

Warning

Before cleaning the printer, unplug the power cord.

Cleaning the Printer Exterior

Clean the printer exterior as follows:

1. Unplug the power cord.

2. Remove the paper from the multi-purpose sheet feeder.

3. Use a damp cloth for cleaning.

☛ Caution

Use water or neutral detergents for cleaning. Cleaning with volatile

liquids such as thinners or benzene will damage the surface of the printer.

4. Wipe dirt and dust away from the printer exterior and feeder with a

cloth.

5. Load paper into the multi-purpose sheet feeder and plug in the power

cord.

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USER’S GUIDE

Cleaning the Printer Interior and Drum Unit

Clean the printer interior and the drum unit as follows:

1. Unplug the power cord.

2. Remove the multi-purpose sheet feeder.

3. Open the top cover of the printer.

4. Open the drum cover.

Warning

After you have used the printer, some internal parts of the printer

are extremely hot. When you open the top cover of the printer, never

touch the shaded parts shown in the following diagram.

Fig. 5-16 Inside the printer

5. Use a soft cloth to remove any dirt or dust from the drum cover and

inside of the printer. You may use cleaning alcohol (isopropyl) with a

cotton swab to wipe the rollers ( ① ) and pinch rollers ( ② ) of the

drum cover.

Drum Cover

Pinch Rollers

Rollers

Fig. 5-17 Cleaning the Drum Cover and Rollers

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CHAPTER 5 MAINTENANCE

☛ Caution

Use water or neutral detergents for cleaning. Cleaning with volatile

liquids such as thinners or benzene will damage the internal surfaces of

the printer.

6. Take the drum unit out of the printer.

7. Wipe the following electric plates ③, ④, ⑤ with cleaning alcohol on a

cotton swab. Wipe the scanner window ⑥ and the toner sensor ⑦with

a soft dry cloth.

Clean Here

➆ Toner Sensor

➄ Electric Plate

➂ Electric Plate

➃ Electric Plate

➅ Scanner Window

Fig. 5-18 Cleaning the Printer Interior

☛ Caution

•

Do not wipe the scanner window with cleaning alcohol (isopropyl).

Make sure that the arrow marks on the toner cartridge are aligned with

each other before turning the drum unit upside down. See the section

“REPLACE THE TONER CARTRIDGE” in Chapter 5.

8. Turn the drum unit upside down carefully.

☛ Caution

Handle the drum unit carefully as it contains toner. If toner scatters and

your hands or cloths get dirty, wipe or wash it off with cold water

immediately.

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USER’S GUIDE

9. Clean the primary corona wire inside the drum unit by gently sliding

the tab right and left several times.

Home Position (▲)

Bottom view of drum unit

Fig. 5-19 Cleaning the Primary Corona Wire

10. When cleaning is completed, position the tab at the left end of the

drum unit (▲ mark position.)

☛ Caution

Be sure to position the tab at the home position or to the left end of the

drum after cleaning.

11. Re-install the drum unit into the printer.

See the section “REPLACING THE DRUM UNIT” in Chapter 5.

12. Close the drum cover and top cover.

☛ Caution

Be sure to close the drum cover securely by pressing down firmly on both

sides next to the blue tabs.

13. Install the multi-purpose sheet feeder.

See the section “MULTI-PURPOSE SHEET FEEDER” in Chapter 2.

14. Plug in the power cord.

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CHAPTER 5 MAINTENANCE

RE-PACKING THE PRINTER

☛ Caution

Whenever you transport the printer, use the packing materials which are

provided with your printer. Also, follow the steps below to re-pack the

printer to avoid damage which could invalidate your warranty.

1. Unplug the printer from the AC outlet.

2. Remove the multi-purpose sheet feeder and wrap it in the plastic bag.

3. Open the top cover and the drum cover.

4. Remove the drum unit assembly, referring to the previous section.

✒ Note

Remove the drum unit assembly with the toner cartridge still inside.

Fig. 5-20 Removing the Drum Unit Assembly

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USER’S GUIDE

5. Place the drum unit assembly in the plastic bag. Hold the plastic bag

with your hand under the drum unit assembly and wrap it in the

corrugated cardboard.

Fig. 5-21 Placing the Drum in the Plastic Bag

and Wrapping it in the Corrugated Cardboard

6. Close the top cover, the drum cover, the paper support wire and the

output tray.

7. Wrap the printer in the plastic bag included in the box, then place it in

the carton inside the Styrofoam packing.

8. Place the multi-purpose sheet feeder, documents, and drum unit

assembly in the carton as shown below.

9. Close the carton and tape it securely shut.

Manuals

Drum Unit

Multi-Purpose

Sheet Feeder

Carton

Fig. 5-22 Re-packing the Printer

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CHAPTER 6 TROUBLESHOOTING

CHAPTER 6

TROUBLESHOOTING

ALARM INDICATIONS AT A GLANCE

Operator Calls

If an error occurs, the printer indicates an “operator call’ by blinking the

ALARM lamp. The status monitor appears on your computer screen to

indicate the error.

The printer can recover from most errors if you take the proper action

following the displayed instructions.

Operator Call Action

Cover Open

Close the top cover of the printer or press firmly on the

multi-purpose sheet feeder to make sure it is properly

installed.

Mis Feed

Reinstall the paper.

Paper Empty

Paper Jam

Load paper into the printer referring to Chapter 2.

Clear the paper jam referring to the next section “PAPER

JAMS” and press the READY↔SLEEP switch if the

printer does not automatically resume printing. Do not

simply pull the paper out before referring to the next

section.

Bi-Directional

Error

Check that the connection between your computer and

printer is secure and correct, and check the interface cable,

to ensure it is screwed into the back of the computer and

secured by the clips on the printer's port.

Print Overrun

•

Turn error recovery operation on in the Setup dialog

box.

Reduce the complexity of your document or reduce the

print resolution.

Expand the printer memory by installing one of the

optional memory boards.

Toner Empty Replace the toner cartridge with a new one.

✒ Note

If the printer does not operate as you expect it to, it is recommended that

you unplug the printer, wait a few seconds and then plug it in again. If

you still have problems, consult your dealer or our authorized service

representative.

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USER’S GUIDE

Service Calls

If an unrecoverable error occurs, the printer indicates the need for a

service call by lighting both the ALARM and READY lamps and the

status monitor appears on your computer screen to indicate the error.

Service Call

Error Status

FUSER MALF

LASER BD MALF

The fixing assembly is out of order.

The BD signals of the laser scanner cannot be

detected.

SCANNER MALF

D-RAM ERROR

NV-RAM ERROR

The laser scanner is out of order.

The D-RAM is out of order.

The NV-RAM is out of order.

If you see any of the above service call indicators, reset the printer by

unplugging it and plugging in the power cord again.

If you cannot clear the error and see the same service call indicator after

resetting the printer, consult your dealer or contact your nearest Brother

Authorized Service Center for repair.

✒ Note

Check the top cover, the multi-purpose sheet feeder and the main

controller board to verify that they are firmly installed.

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CHAPTER 6 TROUBLESHOOTING

PAPER JAMS

If a paper jam occurs, the dialog box appears on your computer screen

and instructs you to take appropriate action. After you remove the

jammed paper, the error indicator disappears and the printer should

automatically recover from the error.

Before you can clear a paper jam error, you need to find the location of

the paper jam. Locate the position referring to the following figure.

Paper

Top Cover

Drum Cover

Multi-Purpose

Sheet Feeder

Drum Unit

Output Tray

Fig. 6-1 Locating Paper Jam Position

After locating the position, clear the jammed paper, referring to the

following descriptions. Once the jammed paper is removed completely,

the printer may resume printing. If the printer does not resume printing,

press the READY↔SLEEP switch or check the Print Manager in

Windows to see if the print job registers as stalled. If the print job is

stalled in Print Manager, click on RESUME to continue printing.

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USER’S GUIDE

❏ Paper Jam at the Paper Output Tray

☛ Caution

Do not pull the jammed paper from the output tray. Be sure to open the

drum cover inside the printer to remove the jam or the jammed paper may

tear and pieces of paper may remain inside the printer. See the next page

for instructions on how to remove the jammed paper.

Fig. 6-2 Paper Jam at the Paper Output Tray

❏ Paper Jam in the Multi-Purpose Sheet Feeder

If a paper jam has occurred inside the multi-purpose sheet feeder,

open the multi-purpose sheet feeder to pull the jammed paper upward

out of the feeder; then close the multi-purpose sheet feeder. Also,

open the top cover and check to make sure that a torn piece does not

remain inside the printer. Refer to the next section for assistance.

Fig. 6-3 Paper Jam in the Feeder

If the paper cannot be pulled up, see the next section “Paper Jam

Under the Drum Cover.”

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CHAPTER 6 TROUBLESHOOTING

❏ Paper Jam under the Drum Cover

If a paper jam has occurred under the drum cover, remove the multi-

purpose sheet feeder, open the top cover and the drum cover. Then

pull the jammed paper upwards and out of the printer. Close the

covers.

Fig. 6-4 Paper Jam under the Drum Cover

❏ Paper Jam Inside the Printer

If a paper jam has occurred under the drum unit, you must remove the

multi-purpose sheet feeder, open the top cover and the drum cover,

remove the drum unit, and pull the jammed paper out of the printer.

Then re-install the drum unit and close the covers.

Fig. 6-5 Paper Jam Inside the Printer

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USER’S GUIDE

Warning

After you have used the printer, some internal parts of the printer

are extremely hot. When you open the top cover of the printer, never

touch the shaded parts shown in the following diagram.

Fig. 6-6 Inside the Printer

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CHAPTER 6 TROUBLESHOOTING

Q & A

This section contains questions and answers for using your printer. If you

have encountered a problem, find the question relating to your problem

and take the steps recommended to correct the problem.

Setting up the Printer Hardware and Software

Question

Recommendation

The printer does not

work. All lamps are off.

The printer may be in sleep mode. Press the

READY↔SLEEP switch to wake up the

printer. Check to see if the printer is plugged

into a live power source.

The printer does not print. Check the following:

•

All of the protective parts have been

removed.

The toner cartridge and drum unit are

installed properly.

The interface cable is securely connected

between the printer and computer.

Check to see if the ALARM lamp is blinking.

Refer to Operator Call section of this manual

if it is.

•

Check your computer screen for any error

message.

I cannot print from my

Windows application

software.

Make sure the supplied printer driver is installed

and selected with your application software.

Please refer to the Quick Setup Guide for

instructions.

The cursor does not move

with mouse movement, or

a keyboard error occurs.

The status monitor does

not appear on the

Turn off the PC, press the READY↔SLEEP

switch to put the printer into sleep mode, and

then turn on the PC power switch.

•

Make sure you are not using any printer

buffer switches or switch boxes. Connect

the printer directly to the PC.

computer screen.

•

The cable may be disconnected or defective.

Replace it or try a different cable.

Make sure you are not using any printer

buffer switches or switch boxes. Connect

the printer directly to the PC.

The printer is still in sleep

mode when I send a print

job from my software.

•

The cable may be disconnected or defective.

Replace it or try a different cable.

6–7

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USER’S GUIDE

Paper Handling

Questions

Recommendations

The printer does not load

paper.

•

Check to see if the “Paper Empty” message

appears on your computer screen or the

ALARM lamp is blinking on the printer

control panel. If so, the multi-purpose sheet

feeder may be out of paper or not properly

installed. If it is empty, load a new stack of

paper into the feeder.

•

If there is paper in the multi-purpose sheet

feeder, make sure it is straight. If the paper is

curled, you should straighten it before

printing. Sometimes it is helpful to remove

the paper, turn the stack over and replace it

in the paper tray.

Reduce the stack of paper in the multi-

purpose sheet feeder, then try again.

The printer does not load

paper from the manual

feed slot.

Re-insert the paper firmly, one sheet at a time.

How can I load

envelopes?

You can load envelopes from either the multi-

purpose sheet feeder or the manual feed slot.

Your application software must be set up

correctly to print on the envelope size you are

using. This is usually done in the page setup or

document setup menu of your software. Refer to

your application user's guide for instructions.

You can use plain paper, envelopes,

What kind of paper can I

use?

transparencies, labels, and organizer paper. For

information on loading paper, see “Paper

Handling” in Chapter 2.

How can I clear paper

jams?

See “PAPER JAMS” in this chapter.

Printing

Questions

Recommendations

Sometimes I get a Print

Overrun error when

printing certain

documents from

Windows.

•

Turn error recovery operation on in the Setup

dialog box and try again.

Reduce the print resolution or reduce the

complexity of your document and try again.

Expand the printer memory by installing one

of the optional memory boards.

6–8

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CHAPTER 6 TROUBLESHOOTING

The printer prints

unexpectedly or it prints

garbage.

Make sure your Windows application software is

correctly set up to use this printer. Check your

Windows printer driver settings or printer

settings in your application software. Be sure

there are no stalled jobs in Print Manager.

Most laser printers have a restricted area that

cannot be printed on. Usually the first two lines

and last two lines of the paper cannot be printed

on. Adjust the top and bottom margins in your

document to allow for this. The non-printable

area for this printer is approximately 4 mm or

0.16 inches from each edge of the paper.

My headers or footers

appear when I view my

document on screen but

do not show up when I

print them.

Print Quality

Questions

Recommendations

Printouts are too dark or

light.

Turn the print density dial counterclockwise to

make the image lighter and clockwise for darker

images. It has been factory set to the middle

position. See “ADJUSTING THE PRINT

DENSITY” in Chapter 5.

Printed pages contain

white stripes.

You may clear the problem by wiping the

scanner windows with a soft cloth. ( See

“Cleaning the printer interior and Drum unit.”)

If the same problem occurs after cleaning, try

shaking the drum unit from side to side with the

toner cartridge inside of it, or replace the drum

unit with a new one.

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over me. Here come Flat-top ,he come. One thing

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right now, over me. Here come Flat-top ,he come. One thing

together right now, over me. Here come Flat-top ,he come. One thing

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sky with Diamonde. Here come Flat-top ,he come. One thing can tell you is you go to be free. Come AAA

together right now, over me. Here come Flat-top ,he come. One thing can tell you is you go to be free.

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to be free. Come together right now, over me. Here come Flat-top ,he come. Lucy in the sky with AAAAA

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come Flat-top ,he come. One thing can tell you is you go to be free. Come together right now, over me.

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me. Here come Flat-top ,he come. One thing can tell you is you go to be free. Come together right now,

over me. Here come Flat-top ,he come. Lucy in the sky with Diamonde. One thing can tell you is you go

to be free. Come together right now, over me. Here come Flat-top ,he come. One thing can tell you is you

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you go to be free. Come together right now, over me. Here come Flat-top ,he come. One thing

you is you go to be free. Come together right now, over me. Here come Flat-top ,he come. One thing

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can tell you is you go to be free. Come together right now, over me. Here come Flat-top ,he come. One

thing can tell you is you go to be free. Come together right now, over me. Here come Flat-top ,he come.

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come. One thing can tell you is you go to be free. Come together right now, over me. Here come Flat-top

,he come. One thing can tell you is you go to be free. Come together right now, over me. Here come Flat-

top ,he come. One thing can tell you is you go to be free. Come together right now, over me. Here come

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Fig. 6-7 White Stripes or Faint Images

6–9

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USER’S GUIDE

Printed pages have white

spots in black text and

graphics area.

•

Make sure that you use paper that meets the

specifications. A rough surface or thick

media can cause the problem.

If you still have the same problem, replace

the drum unit with a new one.

Fig. 6-8 White Spots

Printed pages are stained

with toner or have vertical

stripes.

•

Clean the printer interior and the primary

corona wire of the toner cartridge. See

“Cleaning the Printer Interior and Drum

Unit” in Chapter 5.

•

Make sure that the tab of the corona wire is

at the home position.

Remove the drum unit with the toner

cartridge installed. Hold it horizontally with

both hands and tap it firmly against a flat

surface 3 or 4 times.

If the same print problem occurs after cleaning,

replace the drum unit with a new one.