SWITCHERS
MANUAL PART NUMBER: 400-0064-002
PRODUCT REVISION: 2
MX2216RM
6 - IN, 1 - OUT RGBS SWITCHER
USER’S GUIDE
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SWITCHERS
·
·
Handle the MX2216RM Switcher carefully.
Dropping or jarring can damage internal
components.
PRECAUTIONS / SAFETY WARNINGS
1
Please read this manual carefully before using your
MX2216RM Switcher. Keep this manual handy for
future reference. These safety instructions are to
ensure the long life of your MX2216RM and to
prevent fire and shock hazard. Please read them
carefully and heed all warnings.
Do not place heavy objects on top of the
MX2216RM. If the MX2216RM is mounted to a
table or wall, use only Altinex made mounting
accessories such as rack mount shelf
DA1298RM or rack mount ears DA1299RM
and cables for optimum setup.
1.1 GENERAL
·
To turn off the main power, be sure to remove
the cord from the power outlet. The power
outlet socket should be installed as near to the
equipment as possible, and should be easily
accessible.
·
Unauthorized personnel shall not open the unit
since there are high-voltage components
inside.
·
Qualified Altinex service personnel, or their
authorized representatives must perform all
service.
·
·
Do not pull the power cord or any cable that is
attached to the MX2216RM Switcher.
1.2 SAFETY GUIDELINES FOR THE RACK-
MOUNTING OF THE MX2216RM
If the MX2216RM Switcher is not used for an
extended period, disconnect the power cord
from the power outlet.
·
·
·
Maximum operating ambient temperature is 35
(degrees C).
1.4 CLEANING
Unplug the MX2216RM’s power cord before
Never restrict the air flow through the devices’
fan or vents.
·
cleaning. Clean surfaces with a dry cloth. Never
use strong detergents or solvents such as
alcohol or thinner. Do not use a wet cloth or
water to clean the unit.
When installing equipment into
a
rack,
distribute the units evenly. Otherwise,
hazardous conditions may be created by an
uneven weight distribution.
·
·
Connect the unit to a properly rated supply
circuit.
1.5 FCC / CE NOTICE
·
This device complies with part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) This device may not cause
harmful interference, and (2) this device must
accept any interference received, including
interference that may cause undesired
operation.
Reliable Earthing (Grounding) of Rack-Mounted
Equipment should be maintained.
1.3 INSTALLATION
·
For best results, place the MX2216RM
Switcher on a flat, level surface in a dry area
away from dust and moisture.
·
This equipment has been tested and found to
comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide
·
To prevent fire or shock, do not expose this unit
to rain or moisture. Do not place the
MX2216RM Switcher in direct sunlight, near
heaters or heat radiating appliances, or near
any liquid. Exposure to direct sunlight, smoke,
or steam can harm internal components.
reasonable
protection
against
harmful
interference when the equipment is operated in
a commercial environment. This equipment
generates, uses, and can radiate radio
frequency energy and, if not installed and used
in accordance with the instruction manual, may
2
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SWITCHERS
cause
harmful
interference
to
radio
TECHNICAL SPECIFICATIONS
3
communications. Operation of this equipment in
a residential area is likely to cause harmful
interference in which case the user will be
required to correct the interference at his own
expense.
FEATURES/DESCRIPTION
GENERAL
No. of Inputs
Input Connectors
No. of Outputs
Output Connector
Compatibility
MX2216RM
6
Six 4 BNC Female
1
4 BNC Female
RGBS, RGsB,
Component Video (Y,
R-Y, B-Y), S-Video
(Y/C),
·
Any changes or modifications to the unit not
expressly approved by Altinex, Inc. could void
the user’s authority to operate the equipment.
ABOUT YOUR SWITCHER
2
The MX2216RM is a 6-in 1-out high resolution
RGBS relay switcher designed to allow the
connection of as many as six computer video or
broadcast video sources to a single presentation
display. The MX2216RM can be controlled using its
front panel through RS-232, or through contact
closures. Contact closure control requires the use of
an optional adapter, part # RC5204CC.
Composite Video, and
Audio
Table 1. MX2216RM General
MECHANICAL
MX2216RM
Material
Finish
Top Panel
0.1” Aluminum
Gray
Lexan
Height (inches)
Width (inches)
Depth (inches)
Weight (pounds)
Ship Weight (pounds)
T° Operating
T° Maximum
Humidity
3.38in (86mm)
8.50in (216mm)
4.38in (111mm)
3.0lbs (1.36kg)
4.0lbs (1.82kg)
10°C-35°C
The MX2216RM uses relays internally for each
channel, enabling it to pass a variety of low-voltage
signal types in addition to RGBS. This also includes
RGsB, Component Video (Y, R-Y, B-Y), S-Video
(Y/C), Composite Video, Audio, and RS-232.
The MX2216RM can also be used bi-directionally; a
signal can be routed “backwards” through the
switcher to allow a single source to be connected to
as many as six displays.
50°C
90% non-condensing
MTBF (calculations)
40,000hrs
Table 2. MX2216RM Mechanical
The MX2216RM offers a 9-pin control port which
provides a means of interconnection for RS-232 and
Contact Closure control, as well as other special
features. For instance, when multiple MX2216RM
units are looped together to create a larger switcher,
two pins on the 9-pin control ports can be connected
to make the switchers respond as a single unit.
Using a similar method, multiple MX2216RM units
can be made to operate in a Master-Slave mode,
with all units responding to a single button selection.
ELECTRICAL
MX2216RM
Input Video Signals
Analog Signal
Impedance
+/-10V p-p max.
75 Ohms (unselected
input)
Input Sync Signals
Composite Sync
TTL(+/-),
Analog 0.3-1.0V
-0.3V
Sync on Green
Impedance
pass-through
Using optional hardware, a single MX2216RM can
be rack-mounted as a single unit or two units can be
rack-mounted side-by-side.
Output Video Signals
Analog Signal
Fall/Rise Time (ns)
Impedance
+/-10V p-p max.
1.9
75Ohms (pass-
through)
3
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SWITCHERS
Typical Video Bandwidth
Cross-talk
Coupling
Power
External Power Adapter
400 MHz
-48dB @ 10 MHz
DC
Output Sync Signal
Composite Sync
TTL(+/-),
Analog 0.3-1.0V
-0.3V
Sync on Green
Impedance
Frequency Compatibility
Horizontal
pass-through
90-140V/200-240V
(selectable)
15-200 kHz
30-190 Hz
10 watts max.
Power Consumption
Vertical
Table 3. MX2216RM Electrical
DESCRIPTION OF MX2216RM
4
4
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SWITCHERS
4.6 POWER UP DEFAULT SET
The front panel of the MX2216RM provides access
to essentially all of the switcher’s capabilities. In
addition to standard switching functions, the unit has
control and switching functions that could be very
useful in a variety of special applications.
This function allows a user to select the channel
that will be ON at power up. To select the default
channel, press the selected channel switch and
hold it for approximately 2 seconds until you hear a
beeping sound. If the unit is turned off and turned
back on, the LED of the selected channel should
light.
4.1 SELECT INPUT
When buttons 1 through 6 are pressed, the
corresponding INPUT will be selected and
displayed. LED’s on the front and rear panel will
light simultaneously to indicate which selection has
been made.
4.7 ANALOG OUTPUT
Analog output of the MX2216RM can be used for
controlling several switchers simultaneously. The
analog amplifier drives the analog output pin 9 on a
9-pin “D” connector. The output can range from 0 V
to approximately 5.0 V. The output impedance of
this pin is 100 Ohms and it can sink or source up to
5 mA of current. By using this output, several
switchers can operate in gang mode. To do this,
the analog output of the master switcher (pin 9) is
connected to the analog input of the slave
switchers (pin 9). Now, every time a channel is
selected on the master switcher, the output voltage
of the analog output will be set to switch all other
switchers into the same channel. The simplicity of
this approach is that only 2 wires (one to pin 9 and
one to ground) are required to connect and control
all of the switchers. The selection of channels can
also be accomplished by RS-232 on the master
switcher with all slave switchers connected through
the analog control pin. A maximum of four
switchers can be connected in this configuration.
4.2 AUTO SWITCH MODE BUTTON
This function is not operational at this time and is
reserved for future upgrades.
4.3 STAND BY / ALL CHANNELS OFF BUTTON
This function allows a user to turn OFF all input
signals. It is very useful when the MX2216RM
Switcher is used in applications when there is a
need to turn the display or the source OFF. Press
this function key (F2) to switch to a no signal
condition. The LED next to the F2 will light to
indicate that it is in this mode. To resume input
Select switching, simply press the desired INPUT.
4.4 RESET BUTTON
This function allows a user to RESET the switcher
without unplugging the unit. Press the function key
RESET (F3) and hold it for 2 seconds. When you
hear beeping sound, release the key. All of the
LED’s will flash simultaneously. The switcher is
now reset. All previous defaults, such as power on,
channel default and other user settings are
maintained.
4.8 POWER SUPPLY
The MX2216RM Switcher has 5V power supply
available on pin 8 of the 9-pin “D” connector. This
voltage can be used to drive external circuits or as
a pull up voltage for open collector type outputs.
The total current on this pin should not exceed 150
mA of continuous operation or 500 mA for 5
minutes.
4.5 BEEP ON/OFF BUTTON
This function allows a user to have audible
feedback when buttons are pressed. The factory
default is “beep ON”. However, in some
applications, sound may be undesirable. To disable
sound, press this function key (F4) and hold it for
approximately 2 seconds until the beeping sound is
heard. The function is now disabled. To enable it,
repeat the same steps. The setting is stored in the
memory and is maintained during the power up
sequence.
4.9 BI-DIRECTIONAL SWITCHING
The MX2216RM Switcher uses very high
bandwidth relays to provide you with a 400 MHz
bandwidth. Each input, when not selected, is
terminated to 75 Ohms resistor. This is done to
make sure that the video lines are always
terminated whether a channel is selected or not.
5
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SWITCHERS
In addition to forward connection, the MX2216RM
can be connected in a reverse direction. In this
configuration one video source is selectively sent to
each of the video monitors. This capability is
referred to as bi-directional switching. In this
configuration only one display device can be
operational at any given time.
APPLICATION DIAGRAM
5
INSTALLING YOUR SWITCHER
6
Step 1. Make sure that the power input is set to
the proper AC voltage in your country. An
incorrect setting can result in unit damage
not covered by warranty.
Step 5. Confirm that the picture quality on all
displays is good. If you are not receiving a
signal, make sure that the display is
compatible with the resolution of the
computer graphics card. Contact Closure
control requires the use of cable part #
RC5204CC.
Step 2. Connect the power cord to the unit and
plug it into the power outlet.
Step 3. Connect the cables from the video sources
(computers) to the input channels and
connect the output channel to the display
device (i.e. monitor or projector).
CONGRATULATIONS! YOU ARE DONE.
If you experience any problems, please call
1-800-258-4623 or 1-714-990-2300 for
international calls.
Step 4. If a control system is used to control the
unit, connect the RS-232 port to the control
system RS-232 card. An improper
connection may result in RS-232 interface
damage.
6
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SWITCHERS
IBM PIN No.
MX2216RM PIN No.
OPERATION
7
2
3
5
2
3
5
7.1 RS-232 CONTROL
The MX2216RM Switcher uses a female 9-pin HD
connector on its rear panel that allows access to a
variety of control capabilities.
Connection of IBM-PC 9-pin D to MX2216RM 9-pin
D. Note: 4, 6, 8 shorted together in IBM side only.
Port setting preferences for the control system or
computer used to control the switcher should be
set as follows:
PIN No.
PIN Designation
No connection
RS-232 Transmit
RS-232 Receive
No connection
Ground
Multiple Switcher Loop
Control
Analog Switch Voltage
Input
1
2
3
4
5
6
BAUD RATE (Bits per second)
2400
8
Data bits
Parity
None
1
Stop Bits
There is no software or hardware flow control
implemented. The RS-232 input has a 6-character
buffer and will not execute additional commands
until the previous command is fully processed.
7
8
9
+5 V (150 mA max)
Analog Voltage Output
7.2 RS-232 PROTOCOL
Figure 1
[INP0]
[INP1]
[INP2]
[INP3]
[INP4]
[INP5]
[INP6]
[RSET]
[VERN]
All channels OFF
Select Input 1
It is generally recommended to select a single
method of control for each application, as the
Select Input 2
activation
of
several
different
controls
simultaneously may cause unpredictable results.
Select Input 3
The majority of control systems and computers
used in presentation system applications use the
RS-232 communications standard.
Select Input 4
Select Input 5
Select Input 6
To connect the MX2216RM Switcher to a control
system or computer for RS-232 Control, only three
pins are required on each port: Transmit (TX),
Receive (RX), and Ground (GND). The Transmit
pin from the control system or computer must be
connected to the Receive pin out of the switcher’s
Control Port; do not connect Transmit to Transmit
or Receive to Receive.
Reset unit to user defaults
Returns firmware version
numbers
Commands must be issued as shown, in ALL
CAPS and with the brackets [ ] included in the
command string. After processing
command, an [OK] string will be returned.
a
valid
The are following are typical cable wiring pin outs:
The
[VERN]
command
will
return
the
IBM PIN No.
MX2216RM PIN No.
corresponding software version being used by the
switcher, such as an error string, [ERR] will be
returned.
3
2
7
2
3
5
If the control system being used is not setup to wait
for the [OK] string, it is important to include a 100
millisecond delay between each command.
Connection of IBM-PC 25-pin D to MX2216RM 9-pin
D. Note: 5, 6, & 20 shorted together in IBM side
only.
7
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SWITCHERS
The MX2216RM Switcher is also designed to send
feedback commands from the switcher to the
control system when the buttons on the front panel
of the switcher are pressed.
This command is designed to allow the MX2216RM
Switcher to program each of the inputs to respond
to a selected range of input commands.
For example, if command [SET10104] is issued,
then the following commands will select only Input
1: [I01O01], [I02O01], [I03O01], and [I04O01]. In
other words a range of I/O commands can address
the same input. The default settings for each of the
inputs are as follows: Input 10101, Input 20202,
Input 30303, Input 40404, Input 50505, and Input
60606.
The Feedback codes are as follows:
Key
pressed
Description
Feedback
Code
1
2
3
4
5
6
Input Select
Input Select
Input Select
Input Select
Input Select
Input Select
All Outputs OFF
Reset
[INP1]
[INP2]
[INP3]
[INP4]
[INP5]
[INP6]
[INP0]
7.3 MASTER-SLAVE CONFIGURATION
These feedback codes allow multiple MX2216RM
Switchers to be connected in a Master-Slave
configuration, if desired.
STAND BY
RESET
[RSET][INPx]
The following commands are added to the
standard set of commands in order to facilitate
control of multiple units using a single RS-232
control port. These commands are available on the
switcher that has firmware revision number: 2.0.
Use [VERN] commands to determine the firmware
revision. These commands add additional flexibility
to the switcher.
When the control ports of two units are connected
as shown below, the slave unit duplicates the
actions of the master unit. The same unit can still
be controlled from its front panel or through
another RS-232 control.
MX2216RM 9-pin D
MX2216RM 9-pin D
Master PIN No.
Slave PIN No.
2
5
3
5
[InnOmm]
Master-Slave Control Port Connection
nn -
Input Number 00 to 99
Output Number 01-99
A Master-Slave configuration can be achieved also
by Analog Switch Voltage using pin#9 and pin#7.
mm -
This command connects any input to any output.
The switching occurs as soon as the command is
completed. The input 00 is used to disconnect a
particular output from any input. For example,
command [I00O01] will disconnect output 1 from
any input.
MX2216RM 9-pin D
MX2216RM 9-pin D
Master PIN No.
Slave PIN No.
9
5
7
5
Master-Slave Analog Switch Voltage Connection
[OUTmm]
This command sets the MX2216RM Switcher to
respond to any specific output only. The default
setting is output 1.
[SETxnnmm]
x -
select input number
nn -
mm -
Minimum input number
Maximum input number
Figure 2
8
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SWITCHERS
With this configuration, the master unit has ultimate
control over the slave unit.
The following voltages apply for selecting the
required channel:
Input number
min. (V)
0.35
1.07
1.80
2.52
nom. (V)
0.55
max. (V)
0.75
7.4 CONTACT CLOSURE (ONE WIRE ANALOG)
CONTROL
1
2
3
4
5
6
1.27
2.00
2.72
3.45
1.47
2.20
2.92
3.65
The one-wire control is an alternative to a multi-
wire contact closure control. This control pin allows
you to select different channels based on the DC
voltage level on pin 7 of the 9 pin D connector.
Internally, pin 7 is pooled up to 5 volts by a 10k
resistor. Thus, by selecting the proper resistor
values connected to ground any channel can be
selected. Although the channel selection next to
the relay contact is latching and will maintain the
last relay selected channel, it is recommended that
momentary contact closures not be used. Typical
resistor values and wire connections are shown
below.
3.25
3.97
4.17
4.37
These voltage levels can be set using analog
outputs from different control systems or spare
dimmer control outputs.
7.5 MANUAL LOOP CONTROL
Loop control is used when multiple units of the
MX2216RM are connected to form a single
switcher. When the input channel button is pressed
the loop control pin is internally grounded and the
MX2216RM Switcher selects INPUT 4 as the
default input.
In some cases, it may be preferable to use a
seven-conductor wire to control the switcher with
contact closures. The RC5204CC adapter is
available to accommodate this need. The pin outs
for this adapter are as follows:
In this configuration, the loop control pin 6 on the 9
pin D connector is connected to the same pin on all
switchers.
MX2216RM LOOP
MX2216RM LOOP
6
5
6
5
MX2216RM 9-pin “D” Loop
Figure 3
9 pin “D”
Male
Description
9 pin “D”
Female
Input
7
7
7
7
7
7
7
5
1.2K
3.3K
6.8K
12K
22K
51K
0 short
Ground
1
2
3
4
5
6
7
9
1
2
3
4
5
6
Figure 4
NONE
9
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SWITCHERS
The loop control pin has an internal 100k resistor to
+5volts. This limits the number of switchers looped
to a maximum of 10 switchers that are daisy
chained together using this method.
If you want to create an 11 by 1 switcher using two 6
by 1 switchers, the following commands must be
used to control these switchers:
Input 1 through Input 6
Input 7 through Input 11
[OUT01]
[OUT02]
More specifically, the output of one switcher is
connected to INPUT 6 of the next switcher. Once
loop control is enabled, these switchers will
automatically switch video signals to the output of
the second switcher through INPUT 6. Keep in
mind that you are always going to have one less
input than the total number of inputs available on
all switchers. The figure above is for an 11-in 1-out
switcher.
This will setup each switcher as a different output
number. To control the switchers, use the following
commands (connect transmit line from control
system to receive line on both switchers):
[I01O01]
[I02O01]
[I03O01]
[I04O01]
[I05O01]
[I06O01]
[I01O02]
[I02O02]
[I03O02]
[I04O02]
[I05O02]
Select input number 1
Select input number 2
Select input number 3
Select input number 4
Select input number 5
Select input number 6
Select input number 7
Select input number 8
Select input number 9
Select input number 10
Select input number 11
Figure 5
7.6 LOOP CONTROL WITH RS-232 COMMAND
When multiple MX2216RM units are connected to
form a single switcher and RS-232 commands are
used to control these units, please connect the
units according to following diagram.
Figure 6
10
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SWITCHERS
ACCESSORIES
8
FREQUENTLY ASKED QUESTIONS
No: Question Answer
9
Model No.
Description
TABLE MOUNT HARDWARE
Table Mount bracket for 2U ½ Rack-
Wide
RACK MOUNTING ACCESSORIES
Rack mount shelf for two units side by
side
1
When I
press F1
nothing
happens.
What is a
purpose of
this
The F1 function is reserved for
future use. It does not perform
any functions at the present
time.
TM1276
DA1298RM
DA1299RM
Rack mount kit for single unit.
CONTROL CABLES
function?
2
3
What is the This LED is also reserved for
LED next to future use. It is currently non-
Analog to contact Closure Adapter 6 ft
RS-232/Master-Slave Control cable
HIGH RESOLUTION 4 BNC to 4 BNC
COAXIAL CABLE
Bulk Cable 4 coaxes (500ft minimum)
3 feet, 4 BNC to 4 BNC coaxial cable
6 feet, 4 BNC to 4 BNC coaxial cable
12 feet, 4 BNC to 4 BNC coaxial cable
25 feet, 4 BNC to 4 BNC coaxial cable
50 feet, 4 BNC to 4 BNC coaxial cable
75 feet, 4 BNC to 4 BNC coaxial cable
100 feet, 4 BNC to 4 BNC coaxial cable
150 feet, 4 BNC to 4 BNC coaxial cable
SUPER HIGH RESOLUTION 4 BNC to
4 BNC COAX
Bulk Cable 4 coaxes (500ft minimum)
6 feet, 4 BNC to 4 BNC coaxial cable
12 feet, 4 BNC to 4 BNC coaxial cable
25 feet, 4 BNC to 4 BNC coaxial cable
50 feet, 4 BNC to 4 BNC coaxial cable
75 feet, 4 BNC to 4 BNC coaxial cable
100 feet, 4 BNC to 4 BNC coaxial cable
150 feet, 4 BNC to 4 BNC coaxial cable
POWER CABLES
RC5204CC
RC5207CC
the F1
operational.
button used
for?
CB4100MR
CB4103MR
CB4106MR
CB4112MR
CB4125MR
CB4150MR
CB4175MR
CB41100MR
CB41150MR
When I
You must press and hold the
button for approximately 2
seconds, until you hear a
beeping sound and all of the
LED lights flash. This is
designed to avoid accidental
resetting.
press the
RESET
button, the
switcher
does not
respond.
Why?
4
Can the
The MX2216RM can be rack
MX2216RM mounted as a single unit or
be rack
mounted?
two units side by side. The
width of the unit is 1/2 rack
wide. Altinex offers rack mount
ears for single unit mounting
(part# DA1299RM) and rack
shelf for mounting two units
(part# DA1298RM).
CB4300MR
CB4306MR
CB4312MR
CB4325MR
CB4350MR
CB4375MR
CB43100MR
CB43150MR
5
Can the
Yes. Simply use the
corresponding channels to
pass the signals (e.g. For
composite video, you may use
the Red input channel and the
Red output channel, or you
can use the Blue input channel
and Blue output channel).
Since the MX2216RM is a
relay switcher, it can be used
as a contact closure control or
to switch virtually any type of
video signal.
MX2216RM
be used to
pass
Composite
Video, S-
Video or
Component
Video?
Power cable for US
Power cable for U.K.
Power cable for Australia
Power cable for Germany
PC5301US
PC5302US
PC5303US
PC5304US
6
Can the
Yes, the MX2216RM uses a
MX2216RM universal internal power
11
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SWITCHERS
Switcher be supply, enabling it to be used
TROUBLESHOOTING GUIDE
10
used
throughout the world. Please
make sure to have the voltage
setting in the correct position
and please make sure to use
the proper adapter cable for
the country where it will be
used. Adapter cables for
·
Please make sure, that input signal formats are
the same for input (source) and output
(display).
outside of
the United
States?
·
Please make sure that the input signal
amplitude levels are as follows:
·
·
·
RED, GREEN, and BLUE are less than 10 V.
SYNC is less than 1.0 V and more than 0.3 V.
several countries are available
through Altinex.
Please use the appropriate input voltage
110 VAC or 220 VAC.
7
How do I
control
several
You can not control multiple
MX2216RM Switchers with
one card at this time. The unit
·
·
Please make sure that proper quality of cables
is used. We recommended Altinex made cables
for the best results.
MX2216RM has ID codes and can be
Switchers
with one
RS-232
card in a
control
differentiated by the control
system. Call Altinex if this
requirement is important for
your system.
If the problem shows up after continuous usage
at higher voltage, higher temperature, higher
humidity, or at other extreme environmental
conditions, please correct the problem.
system?
Can I use
contact
closure to
control the
·
·
·
If a problem exists with the MX2216RM please
reset the unit by pressing the RESET key for
more than 2 seconds.
8
9
A special cable that plugs into
the RS-232 port and converts
contact closure into analog
control is available. This is the
Make sure that not all channels (inputs) are
OFF (i.e. RED LED is not ON next to the
STAND BY key).
MX2216RM RC5204CC cable is made by
Switcher?
Altinex on request.
If you are using any control software or
hardware to control the MX2216RM, then first
verify operation of the unit using the MX Control
software available from the Altinex web-site:
made according to manual, where RX pin of the
MX2216RM is connected to TX pin of the
computer.
Can the
MX2216RM
Yes, in exactly the same way
as described in this manual
Switcher be when the MX2216RM is
looped with
other
slaved to another MX2216RM.
MX2216RM
Switchers?
·
·
If you are controlling the unit by RS-232
command, make sure there is minimum delay
of 100 milliseconds before sending a next
command.
If you have multiple MX2216RM Switchers
connected in Master-Slave mode or Loop-
Control mode, please make sure to have a
connection of RS-232 port according to
manual.
12
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SWITCHERS
If your product is out of warranty and needs
service, contact the Altinex Sales Department for
an RMA (Return Material Authorization). Products
returned without an RMA number may experience
a delay in service. The service charges will be
quoted to you before the actual repairs are done.
ALTINEX POLICY
11
11.1 LIMITED WARRANTY
Altinex warrants that its products and cables are
free from defects in materials under normal use
and service. This warranty is limited to repairing at
company’s factory any part or parts of the product,
which upon company’s examination shall disclose
to be, thus defective. Products considered
defective should be returned to company with
transportation charges pre-paid within 2 years (90
days for cables) from date of shipment to the
purchaser. The warranty is expressly instead of all
other warranties expressed or implied. Altinex
neither assumes nor authorizes any other person
to assume for it any other liability in connection with
the sale of the products. This warranty shall not
apply to any product that shall have been repaired
or altered outside of company’s factory in any way
so as, in its judgment, to affect its stability or
reliability, or that has been subject to misuse,
negligence or accident.
11.3 CONTACT INFORMATION
Sales Department
Phone:
714-990-2300
714-990-3303
Fax:
Accounting Department
Phone:
Fax:
714-990-6088
714-990-5778
11.2 RETURN POLICY
It is very important to Altinex that you receive the
products that you have ordered and that this
product fulfills your need. In the unlikely event, that
an Altinex product needs to be returned please
follow the policies below:
Altinex will accept product returns for a period of 30
days from authorized Altinex dealers. Products
must be returned in an unopened package.
If a product has been opened, the restocking fees
will apply. For the restocking fee amount, please
contact an Altinex Sales Representative.
If the product is in your possession for more than
30 days, the restocking fees will apply.
Altinex will not accept any returns on cables or
custom products.
If your product is in warranty and needs service,
contact the Altinex Sales Department for an RMA
(Return Material Authorization). Products returned
without an RMA number may experience a delay in
service.
13
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