TRUE FOOD SERVICE EQUIPMENT, INC.
2001 East Terra Lane • P.O. Box 970 • O’Fallon, Missouri 63366
(636)-240-2400 • FAX (636)272-2408 • INT’L FAX (636)272-7546 • (800)325-6152
Parts Department (800)424-TRUE • Parts Department FAX# (636)272-9471
INSTALLATION MANUAL FOR
UNDERCOUNTER FREEZERS & WORKTOP FREEZERS
TABLE OF CONTENTS
TUC-27FG
Safety Information
Safety Precautions
Proper Disposal
Connecting Electricity
Adapter Plugs
1
2
3
3
Installation / Operation Instructions
Ownership
4
4
Required Tools
Uncrating
Locating & Installation of Leg/Castors
Leveling Cabinet
4
5
6
Electrical Instructions
Start-up
Defrost Timer Instructions
Wire Gauge Chart
6
7
8
TUC-48F-D-4
9
Shelving Install/Operation & Light Switch
10
Maintenance, Care & Cleaning
Cleaning Condenser Coil
Cabinet Cleaning
11-12
13-14
15
Warranty (U.S.A. & Canada Only!)
TWT-44F-HD
*Spanish, German, French and Dutch versions included.
CONGRATULATIONS!
You have just purchased the finest commercial
freezer available. You can expect many years of
trouble-free operation.
TWT-60F
UNDERCOUNTER &
WORKTOP FREEZERS
11/3/08 -3k SB #912633
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True Food Service Equipment, Inc.
SAFETY INFORMATION
How to Maintain Your
Freezer to Receive the Most Efficient
and Successful Operation
You have selected one of the finest commercial freezer units made. It is
manufactured under strict quality controls with only the best quality materials
available. Your TRUE freezer when properly maintained will give you many
years of trouble-free service.
WARNING!
Use this appliance for its intended purpose as described in
this Owner Manual.
SAFETY PRECAUTIONS
When using electrical appliances, basic safety precautions should be followed, including the following:
This freezer must be properly installed and
located in accordance with the Installation
Instructions before it is used.
NOTE: We strongly recommend that any
servicing be performed by a qualified
individual.
Do not allow children to climb, stand or hang
on the shelves in the freezer. They could
damage the freezer and seriously injure
themselves.
Unplug the freezer before cleaning and
making repairs.
Setting temperature controls to the 0 position
does not remove power to the evaporator fans.
Do not touch the cold surfaces in the freezer
compartment when hands are damp or wet.
Skin may stick to these extremely cold surfaces.
Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliance.
Keep fingers out of the“pinch point”areas;
clearances between the doors and between the
doors and cabinet are necessarily small; be
careful closing doors when children are in the
area.
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True Food Service Equipment, Inc.
SAFETY INFORMATION
DANGER!
RISK OF CHILD ENTRAPMENT
PROPER DISPOSAL OF THE FREEZER
Child entrapment and suffocation are not problems
of the past. Junked or abandoned freezer are still
dangerous… even if they will sit for“just a few
days.” If you are getting rid of your old freezer,
please follow the instructions below to help
prevent accidents.
Refrigerant Disposal
Your old refrigerator may have a cooling system
that uses“Ozone Depleting ”chemicals. If you are
throwing away your old refrigerator, make sure the
refrigerant is removed for proper disposal by a
qualified service technician. If you intentionally
release any refrigerants you can be subject to
fines and imprisonment under provisions of the
environmental regulations.
Before You Throw Away Your Old Refrigerator or
Freezer:
Take off the doors.
Leave the shelves in place so that children may
not easily climb inside.
USE OF EXTENSION CORDS
NEVER USE AN EXTENSION CORD! TRUE will not warranty any refrigerator that has been
connected to an extension cord.
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True Food Service Equipment, Inc.
SAFETY INFORMATION
WARNING!
HOW TO CONNECT ELECTRICITY
Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
For personal safety, this appliance must be properly grounded.
The power cord of this appliance is equipped with
a 3-prong (grounding) plug which mates with a
standard 3-prong (grounding) wall outlet to
minimize the possibility of electric shock hazard
from this appliance.
Never unplug your freezer by pulling on the power
cord. Always grip plug firmly and pull straight out
from the outlet.
Repair or replace immediately all power cords that
have become frayed or otherwise damaged. Do not
use a cord that shows cracks or abrasion damage
along its length or at either end.
Have the wall outlet and circuit checked by a
qualified electrician to make sure the outlet is
properly grounded.
When removing the freezer away from the wall, be
careful not to roll over or damage the power cord.
If the outlet is a standard 2-prong outlet, it is your
personal responsibility and obligation to have it
replaced with the properly grounded 3-prong wall
outlet.
The freezer should always be plugged into it’s own
individual electrical circuit, which has a voltage
rating that matches the rating plate.
This provides the best performance and also
prevents overloading building wiring circuits which
could cause a fire hazard from overheated wires.
USE OF ADAPTER PLUGS
NEVER USE AN ADAPTER PLUG! Because of potential safety hazards under certain conditions, we
strongly recommend against the use of an adapter plug.
(North America Use Only!)
NEMA plugs
TRUE uses these types of plugs.
If you do not have the right outlet
have a certified electrician install
the correct power source.
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True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
INSTALLATION / OPERATION INSTRUCTIONS
OWNERSHIP
To insure that your unit works properly from the
first day, it must be installed properly. We highly
recommend a trained refrigeration mechanic and
electrician install your True equipment. The cost of
a professional installation is money well spent.
Before you start to install your True unit, carefully
inspect it for freight damage. If damage is
discovered, immediately file a claim with the
delivery freight carrier.
True is not responsible for damage incurred
during shipment.
REQUIRED TOOLS
Adjustable Wrench
Phillips Head Screwdriver
Level
UNCRATING
Step 1
The following procedure is recommended for
uncrating the unit:
A. Remove the outer packaging, (cardboard and
bubbles or styrofoam corners and clear plastic).
Inspect for concealed damage.Again,
immediately file a claim with the freight carrier
if there is damage.
1
B. Move your unit as close to the final location as
possible before removing the wooden skid.
C. Remove door bracket on swing glass door
models (see image 1-2).
Note: Keys for coolers with door locks are located
in warranty packets.
2
Glass Door Models Only.
REMOTE UNITS (This section applies to
remotes only!)
• Remote cabinets must be ordered as remote.
We do not recommend converting for a standard
self contained to remote system.
• Contact True Technical Service for BTU
requirements.
• No wiring necessary between cabinet and
condensing unit.
• All remote cabinets must be hard wired.
• No castors available.
• All remote condensing units purchased from
True are 208/230 volts single phase.
• All remote cabinets come standard using 404A
refrigerant.
If you have any questions regarding this section,
please call True at 1-(800)-325-6152.
• All remote units come standard with expansion
valve, liquid line solenoid, heated condensate
pan, and defrost timer when applicable.
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INSTALLATION / OPERATION INSTRUCTIONS
LOCATING
Step 2
B. Remove skid by unscrewing all base rail anchor
brackets. Place skid to the side.
A. Place packing material behind cabinet as a
cushion. Carefully lay the unit on its back to
remove skid.
C. Carefully lift cabinet upright.
Removing
skid from
bottom of
cabinet.
When lifting unit remember to
leave the cabinet upright for 24 hours before
plugging into power source.
INSTALLATION OF LEGS AND CASTORS
Important Safeguard for installation of leg/castor (Images 1-5 demonstrate procedure)
Step 3
A. Turn the bearing race counter-clockwise until
the cabinet is level. Level front to back and side to
side. (diagonally)
Securing Castors and Legs
To obtain maximum strength and stability of the
unit, it is important that you make sure each castor
is secure. Legs are hand-tightened securely against
the lower rail assembly. The bearing race on the
castor of the top edge of the leg must make firm
contact with the rail.
B. Install the desired number of shims, making sure
the slot of the shim is in contact with the threaded
stem of the castor.
C. If more than one shim is used, turn the slot at a
90° angle so they are not in line.
Unit leveling
D. Turn the bearing race clockwise to tighten and
secure the castor by tightening the anchoring bolt
with a 3/4 inch open-end wrench or the tool
provided.
Four leveling shims have been provided for
leveling castored units positioned on uneven
floors. Shims must be positioned between rail
end and bearing race. True requires a four shim
limit to each individual castor.
CAUTION
To avoid damage to lower rail assembly, slowly
raise unit to upright position.
1
2
4
3
Thread castor into the
Thread leg into cabinet
bottom frame rail.
For leveling, insert the shim
Use the tool provided to
underside of cabinet frame
between the castor and frame rail. tighten the castor into place.
5
The end of the leg is
adjustable to easy leveling.
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True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
LEVELING
Step 4
D. Ensure that the drain hose or hoses are
positioned in the pan.
A. Set unit in its final location. Be sure there is
adequate ventilation in your room. Under extreme
heat conditions, (100°F+, 38°C+), you may want to
install an exhaust fan.
E. Free plug and cord from inside the lower rear of
the cooler (do not plug in).
F. The unit should be placed close enough to the
electrical supply so that extension cords are never
used.
Warning
Warranty is void if ventilation is insufficient.
Warning
B. Proper leveling of your True freezer is critical to
operating success (for non-mobile models). Effective
condensate removal and door operation will be
effected by leveling.
Compressor warranties are void if the unit is more
than 7 ft. (2.1m) from plug-in connection. TRUE
will not warranty any units that are connected to
an extension cord.
C. The freezer should be leveled from inside the
cabinet. Place a level on the inside floor of the unit
front to back and side to side.
ELECTRICAL INSTRUCTIONS
Step 5
True requires that a sole use circuit be dedicated
for the unit. Failure to do so voids warranty.
A. Before your new unit is connected to a power
supply, check the incoming voltage with a
WARNING
voltmeter. If anything less than 100% of the rated
voltage for operation is noted, correct immediately.
Compressor warranties are void if compressor
burns out due to low voltage.
B. All units are equipped with a 7 ft. (2.1m) service
cord, and must be powered at proper operating
voltage at all times. Refer to cabinet data plate for
this voltage.
WARNING
Power supply cord ground should not be
removed!
NOTE
To reference wiring diagram - Remove front
louvered grill, wiring diagram is positioned on the
inside cabinet wall.
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True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
STARTUP
Step 6
NOTE
If the freezer is disconnected or shut off, wait five
minutes before starting again.
A. The compressor is ready to operate. Plug in the
cooler.
B. Temperature control set at No. 4 position gives
freezers an approximate temperature of -10°F.
Allow unit to function several hours, completely
cooling cabinet before changing the control setting.
RECOMMENDATION
Before loading product we recommend you run
your True unit empty for two to three days. This
allows you to be sure electrical wiring and
installation are correct and no shipping damage
has occurred. Remember, our factory warranty
does not cover product loss!
C. Excessive tampering with the control could lead
to service difficulties. Should it ever become
necessary to replace temperature control, be sure it
is ordered from your True dealer or recommended
service agent.
REPLACEMENT PARTS
TRUE maintains a record of the cabinet serial
number for your freezer. If at any time during the
life of your cooler, a part is needed, you may
obtain this part by furnishing the model number
and serial number to the company from whom
you purchased the cooler. Call Toll-Free: (800)-
424-TRUE (Direct to Parts Department). (800)-
325-6152 (U.S.A. & Canada only) or call: (636)-
240-2400.
D. Good air flow in your True unit is critical. Be
careful to load product so that it neither presses
against the back wall, nor comes within four inches
of the evaporator housing. Refrigerated air off the
coil must circulate down the back wall.
Defrost Time Periods:
Smaller freezer Worktop and
Undercounter units have an
automatic defrost. As soon as
the unit is plugged into a
power source a defrost will
automaticly start in eight
hours. A defrost period will
occur every eight hours after
connecting to power source.
Larger Worktop &
Undercounter freezers have a
different defrost timer. See
instructions on the next page
for operation information.
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INSTALLATION / OPERATION INSTRUCTIONS
DEFROST TIMER INSTRUCTIONS
Defrost Time Clock Operation Adjusting The Defrost Timer:
Instructions for TUC-60-32F,
STEP 1
(time initiated, time terminated)
The white tabs located on the outmost area
of the time clock have been factory set for
(6:00 a.m., 2:00 p.m., and 10:00 p.m.).
Each tab represents 15 minutes of defrost
time. Notice that at each defrost time two
white tabs are set for 15 minutes each for a
67F, 93F, TWT-60-32F,
Your True equipment contains a defrost
67F, and 93F models.
terminated. While True requires a
system that is time initiated and time
RECOMMENDED DEFROST
SETTINGS:
minimum 3 defrost periods not to exceed
30 minutes the procedure on this page
should be followed to customize your
specific needs.
total of 30 minutes of defrost.
True Manufacturing has factory set your
defrost time clock to a recommended time
and duration defrost scenario. Your True
equipment has been designed for three
defrost periods (6:00 a.m., 2:00 p.m. and
10:00 p.m.). If you decide to deviate from
these defrost time settings please follow the
STEP 2
Notice:
In order to program the time to
begin the defrost cycle, flip the
white tabs out to set the defrost
time. To eliminate a defrost time
flip the white tabs back toward the
center of the Defrost Timer.
If timer is not set for a minimum of 3
defrost per day for 30 minutes each, the
coil may develop excessive frost. This may
lead to system failure and product loss,
procedures for adjustment below.
which is not covered under warranty.
NOTE:
The following procedure may
be followed to
customize your needs.
Defrost timer will need to be
set at current time of day
before plugging unit into
power supply. The defrost
times have been set from the
factory. If you want to change
defrost times please read
through the defrost timer
instructions.
STEP 3
True recommends a 30 minute
defrost cycle three times per day.
High usage, high
temperature, and high
humidity may require 4
defrost settings per day.
WARNING:
Always follow the
REQUIRED TOOLS:
• Phillips Screwdriver
• 1/4” Nut Driver or Socket
manufacturer’s recommended
settings when programming the
amount and duration of the
defrost cycles.
TUC/TWT Defrost Timer
Location:
Defrost timer can be found by removing the
Defrost Timer Box Image 1
rear screen.
Setting the timer:
Outer most dial. White tabs
represent 15 minutes of defrost
time.
(UNPLUG UNIT FROM
POWER SUPPLY!)
Turn the clock (outer dial) clock-wise until
the correct time of day on the outer dial is
aligned with the marker of the inner dial.
(See image 2).
Time of day.
Inner most dial.
Defrost Timer Image 2
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INSTALLATION / OPERATION INSTRUCTIONS
CONDUCTORS AND CIRCUITS
Wire Gauge for 2% Voltage Drop in Supply Circuits
115 Volt
Amps
Distance In Feet To Center of Load
40 50 60 70 80
14 14 14 14
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Wire Gauge for 2% Voltage Drop in Supply Circuits
230 Volts
Amps
Distance In Feet To Center of Load
20
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INSTALLATION / OPERATION INSTRUCTIONS
SHELVING INSTALLATION / OPERATION
SHELF INSTALLATION:
Step 1
A. Hook shelf clips onto shelf standards.
(see illustration).
B. Position all four shelf clips equal in distance
from the floor for flat shelves.
WIRE SHELVES:
Wire shelves are oriented so that cross support bars
are facing down.
Step 2
Place shelves on shelf clips making sure all corners
are seated properly.
Shelf
Shelf
Shelf
Clip
LIGHT SWITCH LOCATION:
Light switch location depends upon the TUC & TWT
freezer glass door models. Most models will have the
light switch located inside the unit above the door. Most
instances the switch is located next to the light on the
ceiling.
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MAINTENANCE, CARE & CLEANING
MAINTENANCE, CARE & CLEANING
CLEANING THE CONDENSER COIL
When using electrical appliances, basic safety precautions should be followed, including the following:
REQUIRED TOOLS:
• Phillips Screwdriver
• Stiff Bristle Brush
• Adjustable Wrench
• Vacuum Cleaner
Step 1
Disconnect power to unit.
Step 2
Image 1.
Remove the rear grill by backing out two screws.
(See image 3).
Step 3
Remove bolts anchoring compressor assembly
to frame rails and carefully slide out. (tube
connections are flexible)
Step 4
Clean off accumulated dirt from the condenser coil
and the fan with a stiff bristle brush. (See image 1).
Image 2.
Step 5
Lift cardboard cover above fan at plastic plugs and
carefully clean condenser coil and fan blades.
Step 6
After brushing condenser coil vacuum dirt from
coil, and interior floor. (See image 2)
Step 7
Replace cardboard cover. Carefully slide
Image 3.
compressor assembly back into position and
replace bolts.
Step 8
Reinstall rear grill assembly onto unit. Tighten all
screws.
Step 9
Connect unit to power and check to see if
compressor is running.
Image 4.
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MAINTENANCE, CARE & CLEANING
IMPORTANT WARRANTY INFORMATION
Condensers accumulate dirt and require cleaning every 30 days. Dirty condensers result
in compressor failure, product loss, and lost sales... which are not covered by warranty.
If you keep the Condenser clean you will minimize your service expense and lower your electrical costs.
The Condenser requires scheduled cleaning every thirty days or as needed.
Air is pulled through the Condenser continuously, along with dust, lint, grease, etc.
A dirty Condenser can result in NON-WARRANTEED part & Compressor Failures, Product Loss, and
Lost Sales.
Proper cleaning involves removing dust from the Condenser. By using a soft brush, or vacuuming the
Condenser with a shop vac, or using CO2, nitrogen, or pressurized air.
If you cannot remove the dirt adequately, please call your refrigeration service company.
The Condenser looks like a group of vertical fins. You need to be able to see through the condenser for
the unit to function at maximum capacity. Do not place filter material in front of condensing coil. This
material blocks air-flow to the coil similar to having a dirty coil.
THE CLEANING OF THE CONDENSER IS NOT
COVERED BY THE WARRANTY!
HOW TO CLEAN THE CONDENSER:
1. Disconnect the electrical power to the unit.
2. Remove the louvered grill.
3. Vacuum or brush the dirt, lint, or debris from the finned condenser coil.
4. If you have a significant dirt build up you can blow out the condenser with compressed air.
(CAUTION MUST BE USED to avoid eye injury. Eye protection is recommended.)
5. When finished be sure to replace the louvered grill. The grill protects the condenser.
6. Reconnect the electrical power to the unit.
If you have any questions, please call True Manufacturing at 636-240-2400 or 800-325-6152 and ask for
the Service Department. Service Department Availability Monday-Friday 7:30 a.m. to 5:30p.m.
and Saturday 7:45 a.m. to 11:45 a.m. CST.
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MAINTENANCE, CARE & CLEANING
Stainless Steel Equipment Care and Cleaning
CAUTION: Do not use any steel wool, abrasive or chlorine based products to clean stainless steel surfaces.
Stainless Steel Opponents
There are three basic things which can break down your stainless steel’s passivity layer and allow
corrosion to rear its ugly head.
1) Scratches from wire brushes, scrapers, and steel pads are just a few examples of items that can be
abrasive to stainless steel’s surface.
2) Deposits left on your stainless steel can leave spots. You may have hard or soft water depending on
what part of the country you live in. Hard water can leave spots. Hard water that is heated can
leave deposits if left to sit too long. These deposits can cause the passive layer to break down and
rust your stainless steel. All deposits left from food prep or service should be removed as soon as
possible.
3) Chlorides are present in table salt, food, and water. Household and industrial cleaners are the worst
type of chlorides to use.
8 steps that can help prevent rust on stainless steel:
1. Using the correct cleaning tools
Use non-abrasive tools when cleaning your stainless steel products. The stainless steel’s passive layer
will not be harmed by soft cloths and plastic scouring pads. Step 2 tells you how to find the
polishing marks.
2. Cleaning along the polish lines
Polishing lines or“grain”are visible on some stainless steels. Always scrub parallel to visible lines on
some stainless steels. Use a plastic scouring pad or soft cloth when you cannot see the grain.
3. Use alkaline, alkaline chlorinated or non-chloride containing cleaners
While many traditional cleaners are loaded with chlorides, the industry is providing an ever
increasing choice of non-chloride cleaners. If you are not sure of your cleaner’s chloride content
contact your cleaner supplier. If they tell you that your present cleaner contains chlorides, ask if
they have an alternative. Avoid cleaners containing quaternary salts as they can attack stainless steel,
causing pitting and rusting.
4. Water Treatment
To reduce deposits, soften the hard water when possible. Installation of certain filters can remove
corrosive and distasteful elements. Salts in a properly maintained water softener can be to your
advantage. Contact a treatment specialist if you are not sure of the proper water treatment.
5. Maintaining the cleanliness of your food equipment
Use cleaners at recommended strength (alkaline, alkaline chlorinated or non-chloride). Avoid
build-up of hard stains by cleaning frequently. When boiling water with your stainless steel
equipment, the single most likely cause of damage is chlorides in the water. Heating any cleaners
containing chlorides will have the same damaging effects.
6. Rinse
When using chlorinated cleaners you must rinse and wipe dry immediately. It is better to wipe
standing cleaning agents and water as soon as possible. Allow the stainless steel equipment to air
dry. Oxygen helps maintain the passivity film on stainless steel.
7. Hydrochloric acid (muriatic acid) should never be used on stainless steel
8. Regularly restore/passivate stainless steel
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True Food Service Equipment, Inc.
MAINTENANCE, CARE & CLEANING
Stainless Steel Equipment Care and Cleaning
Recommended cleaners for certain situations / environments of stainless steel
A) Soap, ammonia and detergent medallion applied with a cloth or sponge can be used for routine
cleaning.
B) Arcal 20, Lac-O-Nu Ecoshine applied provides barrier film for fingerprints and smears.
C) Cameo,Talc, Zud First Impression is applied by rubbing in the direction of the polished lines for
stubborn stains and discoloring.
D) Easy-off and De-Grease It oven aid are excellent for removals on all finishes for grease-fatty acids,
blood and burnt-on foods.
E) Any good commercial detergent can be applied with a sponge or cloth to remove grease and oil.
F) Benefit, Super Sheen, Sheila Shine are good for restoration / passivation.
NOTE:
The use of stainless steel cleaners or other such solvents is not
recommended on plastic parts. Warm soap and water will suffice.
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TRUE REFRIGERATIONTM
MADE IN
U.S.A.
WARRANTY INFORMATION (U.S.A & CANADA ONLY!)
SINCE 1945
ONE YEAR PARTS & LABOR WARRANTY
TRUE warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet and all parts thereof, to be free from defects in material or
workmanship, under normal and proper use and maintenance service as specified by TRUE and upon proper installation and start-up in accordance with
the instruction packet supplied with each TRUE unit. TRUE’s obligation under this warranty is limited to a period of one (1) year from the date of original
installation or 15 months after shipment date from TRUE, whichever occurs first.
Any part covered under this warranty that are determined by TRUE to have been defective within one (1) year of original installation or fifteen (15)
months after shipment date from manufacturer, whichever occurs first, is limited to the repair or replacement, including labor charges, of defective parts or
assemblies. The labor warranty shall include standard straight time labor charges only and reasonable travel time, as determined by TRUE.
ADDITIONAL FOUR YEAR COMPRESSOR WARRANTY
In addition to the one (1) year warranty stated above, TRUE warrants its hermetically and semi-hermetically sealed compressor to be free from defects in
both material and workmanship under normal and proper use and maintenance service for a period of four (4) additional years from the date of original
installation but not to exceed five (5) years and three (3) months after shipment from the manufacturer.
Compressors determined by TRUE to have been defective within this extended time period will, at TRUE’s option, be either repaired or replaced with a
compressor or compressor parts of similar design and capacity.
The four (4) year extended compressor warranty applies only to hermetically and semi-hermetically sealed parts of the compressor and does not apply
to any other parts or components, including, but not limited to, cabinet, paint finish, temperature control, refrigerant, metering device, driers, motor starting
equipment, fan assembly or any other electrical component, etcetera.
404A/134A COMPRESSOR WARRANTY
The four year compressor warranty detailed above will be voided if the following procedure is not carefully adhered to:
1. This system contains R404A or R134A refrigerant and polyol ester lubricant. The polyol ester lubricant has rapid moisture absorbing qualities. If long
exposure to the ambient conditions occur, the lubricant must be removed and replaced with new. For oil amounts and specifications please call True
technical service department (800-325-6152). Failure to comply with recommended lubricant specification will void the compressor warranty.
2. Drier replacement is very important and must be changed when a system is opened for servicing. A drier using XH-7 desiccant or an exact
replacement solid core drier must be used. The new drier must also be the same capacity as the drier being replaced.
3. Micron level vacuums must be achieved to insure low moisture levels in the system. 500 microns or lower must be obtained.
WARRANTY CLAIMS
All claims for labor or parts must be made directly through TRUE. All claims should include: model number of the unit, the serial number of the cabinet,
proof of purchase, date of installation, and all pertinent information supporting the existence of the alleged defect.
In case of warranty compressor, the compressor model tag must be returned to TRUE along with above listed information.
Any action or breach of these warranty provisions must be commenced within one (1) year after that cause of action has occurred.
WHAT IS NOT COVERED BY THIS WARRANTY
TRUE’s sole obligation under this warranty is limited to either repair or replacement of parts, subject to the additional limitations below. This warranty
neither assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty.
NO CONSEQUENTIAL DAMAGES. TRUE IS NOT RESPONSIBLE FOR ECONOMIC LOSS; PROFIT LOSS; OR SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION, LOSSES OR DAMAGES ARISING FROM FOOD OR PRODUCT SPOILAGE CLAIMS WHETHER OR NOT ON ACCOUNT OF
REFRIGERATION FAILURE.
WARRANTY IS NOT TRANSFERABLE. This warranty is not assignable and applies only in favor of the original purchaser/user to whom delivered. ANY SUCH
ASSIGNMENT OR TRANSFER SHALL VOID THE WARRANTIES HEREIN MADE AND SHALL VOID ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IMPROPER USAGE. TRUE ASSUMES NO LIABILITY FOR PARTS OR LABOR COVERAGE FOR COMPONENT FAILURE OR OTHER DAMAGES RESULTING FROM
IMPROPER USAGE OR INSTALLATION OR FAILURE TO CLEAN AND/OR MAINTAIN PRODUCT AS SET FORTH IN THE WARRANTY PACKET PROVIDED WITH THE UNIT.
ALTERATION, NEGLECT, ABUSE, MISUSE, ACCIDENT, DAMAGE DURING TRANSIT OR INSTALLATION, FIRE, FLOOD, ACTS OF GOD. TRUE is not responsible for the
repair or replacement of any parts that TRUE determines have been subjected after the date of manufacture to alteration, neglect, abuse, misuse,
accident, damage during transit or installation, fire, flood, or act of God.
IMPROPER ELECTRICAL CONNECTIONS. TRUE IS NOT RESPONSIBLE FOR THE REPAIR OR REPLACEMENT OF FAILED OR DAMAGED COMPONENTS RESULTING
FROM ELECTRICAL POWER FAILURE, THE USE OF EXTENSION CORDS, LOW VOLTAGE, OR VOLTAGE DROPS TO THE UNIT.
NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE: THERE ARE NO OTHER WARRANTIES, EXPRESSED, IMPLIED OR
STATUTORY, EXCEPT THE ONE (1) YEAR PARTS & LABOR WARRANTY AND THE ADDITIONAL FOUR (4) YEAR COMPRESSOR WARRANTY AS DESCRIBED ABOVE. THESE
WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTY AND MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.
OUTSIDE U.S.: This warranty does not apply to, and TRUE is not responsible for, any warranty claims made on products sold or used outside the United
States.
REMOTE CONDENSERS: True warrants the original purchaser of the remote cabinet one year parts and labor coverage for all cabinet parts thereof to be
free from defects in material or workmanship, under normal and proper use and maintenance service, as specified by True. This warranty is limited to the
cabinet only. True assumes no liability for remote condensing units.
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