VIZIO
QUICK START GUIDE
Models: M492i-B2, M552i-B2, & M652i-B2
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TELEVISION ANTENNA CONNECTION PROTECTION
Ground Clamp
Antenna Lead In Wire
Antenna Discharge Unit
(NEC Section 810-20)
Grounding Conductors
(NEC Section 810-21)
Ground Clamps
Power Service Grounding Electrode System
(NEC ART 250, part H)
Electric Service Equipment
• If an outside antenna/satellite dish or cable system is to be connected to
the TV, make sure that the antenna or cable system is electrically grounded
to provide some protection against voltage surges and static charges.
• Lightning Protection: For added protection of the TV during a lightning
storm or when it is left unattended or unused for long periods of time,
unplug the TV from the wall outlet and disconnect the antenna or cable
system.
• Article 810 of the National Electrical Code, ANSI/NFPSA 70, provides
information with regard to proper grounding of the mast and supporting
structure, grounding of the lead-in wire to an antenna discharge unit,
size of the grounding conductors, location of antenna discharge unit,
connection to grounding electrodes, and requirements of the grounding
electrode.
• Power Lines: Do not locate the antenna near overhead light or power
circuits, or where it could fall into such power lines or circuits. Remember,
the screen of the coaxial cable is intended to be connected to earth in the
building installation.
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Do You Have Questions? Find Answers At
SUPPORT.VIZIO.COM
Find help with:
• New Product Setup
• Connecting Your Devices
• Technical Problems
• Product Updates
• And More
Live Chat
Support Available
You can also contact our
award-winning support team at:
Phone: (877) 878-4946 (TOLL-FREE)
techsupport@VIZIO.com
Email:
Hours Of Operation:
Monday - Friday: 7 am TO 11 pm (CST)
Saturday - Sunday: 9 am TO 6 pm (CST)
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PACKAGE CONTENTS
VIZIO LED HDTV with Stand
Two-Sided Remote
with Keyboard
This Quick Start Guide
(Batteries Included)
Power Cord
4 x M5 14mm
Phillips Screws
(M492i-B2 and
(M652i-B2)
4 x M6 16mm
Phillips Screws
M552i-B2)
4 x M6 18mm
Phillips Screws
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INSTALLING THE BASE
1
It is recommended that two people take part
in the base installation.
Align the neck piece with the base.
Use a Phillips screwdriver to insert and tighten the
four (4) included M5 x 14mm Phillips screws into
the holes on the bottom of the Base.
Place the TV screen-down on a clean, flat
surface. To prevent scratches or damage to
the screen, place the TV on a soft surface,
such as a blanket.
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2
M492i-B2 and M552i-B2: Align the stand with the back of the TV. Use a Phillips screwdriver to insert
and tighten the four (4) included M6 x 18mm Phillips screws into the holes on the back of the TV.
M652i-B2: Align the stand with the back of the TV. Use a Phillips screwdriver to insert and tighten the
four (4) included M6 x 16mm Phillips screws into the holes on the back of the TV.
When you are finished, place the TV on a stable, level surface.
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USING THE REMOTE
APP LAUNCHER
Quickly launch the pictured App.
INPUT
POWER
Change the currently-displayed input.
Turn TV on or off.
A/V CONTROLS
Control Smart TV,App Functions,
and USB media player.
MENU
Display the on-screen menu.
CLOSED CAPTIONS
Open the closed caption menu.
INFO
Display the info window.
EXIT
ARROW
Close the on-screen menu.
Navigate the on-screen menu.
OK
GUIDE
Display the info window.
Select the highlighted menu option.
V BUTTON
BACK
Open the VIZIO Internet Apps
Plus dock.
Go to the previous on-screen menu.
VOLUME UP/DOWN
Increase or decrease loudness of the
audio.
CHANNEL UP/DOWN
Change the channel.
MUTE
LAST
Turn the audio off or on.
Return to the channel last viewed.
WIDE
PIC
Open the picture mode menu.
Change the display mode.
DASH
NUMBER PAD
Use with number pad to manually
enter a digital sub-channel.
(For example, 18-4 or 18-5.)
Manually enter a channel.
ENTER
Confirm channel or passcode
entered using the number pad.
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DO NOT COVER THIS AREA
This is the transmitter.
SHIFT
Press and hold while pressing
another key to enter a
capital letter.
ALT
ARROW
Press and hold while pressing another
key to enter a blue character. For
example, press ALT and W to enter
a # character.
Navigate the on-screen menu.
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FIRST-TIME SETUP
Connect all of your devices first.
1
Choose ONE connection type for each device.
Red
Red
White
White
Red
Blue
Match colored connectors
to colored ports.
Yellow
Green
Note: The image shown here is for illustrative purposes only and may be subject to change.
The actual number of ports and their locations may vary, depending on the model.
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BACK OF TV
AV CABLE*
• ANALOG
• VIDEO (480i)**
• STEREO AUDIO
Commonly-Connected
Devices:
Red
GOOD
White
Yellow
Red
Cable or Satellite Boxes
Blu-ray™ or DVD Players
White
COMPONENT CABLE*
• ANALOG
• HD VIDEO (1080i)**
• STEREO AUDIO
Red
Blue
BETTER
Green
COAXIAL CABLE*
• ANALOG
• HD VIDEO (1080i)**
• STEREO AUDIO
BETTER
HDMI CABLE*
• DIGITAL
• HD VIDEO (1080p)**
• HD AUDIO
Game Consoles
BEST
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** Maximum Resolution
*Cables are not included
2
3
Back of TV
Ethernet
Cable
Connect the power cord to the back of the TV.
Plug the power cord into an electrical outlet.
If you have a high-speed Internet connection,
connect an Ethernet cable from your modem/
router to the back of the TV as shown.
For the best Smart TV experience,VIZIO
recommends using an Ethernet cable.
However, your TV also has built-in Wi-Fi. See the
Connecting to the Internet with Wi-Fi section for
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4
5
Press in on the button
Remove the battery cover.
on the rear of the remote.
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6
7
Insert two batteries into the remote control.
Replace the battery cover
.
Make sure that the (+) and (-) symbols on the
batteries match the (+) and (-) symbols inside
the battery compartment.
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8
9
Choose your mode.
Select Store Demo for in-store display.
Select Home Use for in-home use.
Choisissez "Home Use" pour Mode Domicile ou "Store Demo" pour Démonstration en Magasin.
Seleccione "Home Use" por Modo de Casa o "Store Demo" por Demostración de Tienda.
Store Demo
Home Use
Use the Arrow buttons on the remote to select
Turn the TV on by pressing the Power Button on
your preferred language and country
the remote.The Setup App is displayed.
and press OK.
Use the Arrow Buttons on the remote to
highlight Home Use and press OK.
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CONNECTING TO THE INTERNET WITH Wi-Fi
1
2
VIZIO
TV SETTINGS
VIZIO
GUIDED SETUP
If you have already set up a wireless
connection during the first-time setup, you
can skip this section.
Picture
Tuner Setup
Audio
Network Setup
Timers
Network
Tuner
To connect to a wireless network you will need:
CC
Closed Captions
Devices
Wireless Router
System
Guided Setup
User Manual
High-speed Internet connection
SSID (Wireless network name)
Network Password
For streaming video, your Internet connection speed
should be 1.5 Mbps or higher.
Press the MENU Button to display the TV SETTINGS menu.
Use the Arrow Buttons to highlight Guided Setup and
press OK.The GUIDED SETUP menu is displayed.
If you don’t know how fast your connection speed is,
contact your Internet Service Provider (ISP).
Highlight Network Setup and press OK.The Network
Setup guide is displayed.
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If you are having trouble connecting
to your network, check your router
placement:
3
• Walls and large metal objects can
block the signal.
• Other devices broadcasting at 2.4 or
5 GHz can interfere with the signal.
O
•Wall blocks signal
•Furniture blocks
signal
•Far from TV
Wireless Router
Highlight the name of your wireless network (this is the
network’s SSID) and press OK.
P
•No furniture blocks
signal
If you do not see your SSID, you will need to enter it
manually by selecting Hidden Network. For more
information, see the TV’s User Manual.
•No wall blocks signal
Using the on-screen keyboard, enter your network’s
password, then highlight Connect and press OK.
•Close to TV
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VIEWING THE ON-SCREEN USER MANUAL
1
2
VIZIO
TV SETTINGS
Picture
MENU
Button
Audio
Timers
Network
Tuner
CC
Closed Captions
Devices
System
Guided Setup
User Manual
User
Manual
Press the MENU Button on the Remote Control
Highlight User Manual and press OK.
to display the TV SETTINGS menu.
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LED HDTV WITH VIZIO INTERNET APPS PLUS®
USER MANUAL
USE YOUR REMOTE
PAGE NUMBER
1 OF 53
Previous Page
To skip to page, use
Number Pad,
then press OK.
Next Page
Menu Open TV Menu
Table of Contents
Installing the TV
Controls and Connections
Connecting your Devices
Completing the First-Time Setup
Using the On-Screen Menu
Using the USB Media Player
Using VIZIO Internet Apps
Troubleshooting & Technical Support
Specifications
Limited Warranty
Legal & Compliance
Use the Up and Down Arrow Buttons to select the chapter you want
to view.
Use the Left and Right Arrow Buttons to browse through the pages
in each chapter.
Press the EXIT Button to exit the on-screen User Manual.
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GETTING STARTED WITH VIZIO INTERNET APPS PLUS®
VIZIO Internet Apps Plus® (V.I.A. Plus) delivers
popular online content to your TV.V.I.A.Plus features
a selection of Apps that allow you to watch movies
and TV shows, listen to music, get weather and
news information, and more–all on demand.
A high-speed Internet connection is
required to receive product updates
and to access online content.
Press the OK button to launch an App.
Press the Left/Right Arrow buttons to scroll through the Apps on the dock.
(The highlighted App is in the center of the dock.)
Press the V Button to display the V.I.A. Plus App Dock.
Press the V Button twice to launch the fullscreen V.I.A. Plus Apps
window.
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The fullscreen V.I.A. Plus Apps window allows you to add and store apps. The Apps on the first page are
displayed in the Dock and Apps on additional pages can be moved to the Dock.
Press the V Button twice to launch the fullscreen V.I.A. Plus Apps window.
My Apps Tab
Displays the
apps installed
App Tabs
Browse through
on your TV.
apps on these
tabs to run them
and add them to
your My Apps tab.
Installed Apps
The Apps
displayed here
are also available
in the V.I.A. Plus
App Dock.
Note: App location, appearance, and availability subject to change without notice.
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VIZIO RECOMMENDS
VIZIO 8 FT.HIGH-SPEED HDMI® CABLE – E-SERIES
This 8 ft.high-speed HDMI® cable is ideal for HDTVs.Supporting 1080p and 4k x 2k Ultra High Definition resolutions,
the E-Series HDMI cable provides picture-perfect HD video, 3D, and superior audio, all at up to 18 Gbps. This
all-in-onecablealsosupportsadvanced7.1surroundsoundandAudioReturnChannel,eliminatingtheneedfor
additional cables.
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VIZIO RECOMMENDS
BRING HOME THE
MOVIE THEATER EXPERIENCE
5.1 HOME THEATER SOUND BAR WITH WIRELESS SUB & SATELLITE SPEAKERS
For the pinnacle of surround sound immersion and convenience, the VIZIO 5.1 Sound Bar sets the bar
exceptionally high. Designed to fit any medium to large sized HDTV, this sound bar comes with a wireless
subwoofer, rear satellite speakers and is packed with the latest in Dolby and DTS audio technology. Bluetooth
connectivity lets you stream your music wirelessly letting you turn any room into the ultimate home theater.
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HELP TOPICS
•
The on-screen menu has guided setup. Press MENU, then select Guided Setup. Select the type of setup
you need and press OK.The Setup App will begin.
To reset the TV to factory defaults, press MENU > System > Reset & Admin > Reset TV to Factory Defaults.
If you have changed the default Parental Control Passcode, enter it now. Select Reset. Remember that all
of your settings will be lost.
How do I return to the
Setup App?
•
•
•
•
Press the VOLUME UP button on the remote.
Press the MUTE button on the remote to ensure that mute is off.
Press MENU, then select Audio. Be sure TV Speakers is set to On.
There is a picture, but
there is no sound.
•
•
Be sure your connected devices are turned on.
Press the INPUT button on the remote and select the input to which your device is connected
(HDMI-1, HDMI-2, COMP, etc.).
The TV displays
“No Signal.”
•
•
Note that some television channels add black bars to the picture.
Set the TV to Wide or Zoom mode. Press the Wide button and highlight Wide or Zoom and
press OK.
There are black/gray bars
on the top/bottom/sides
of the screen.
•
•
Adjust the video settings of your external device.
Be sure the power cord is securely connected to the AC socket on the TV and to a working
electrical outlet.
Press the POWER button on the remote or on the side of the TV.
If the above steps do not work, try plugging the power cord into a different outlet.
There is no power.
•
•
•
•
•
Be sure your TV is connected to the Internet.
Restart the App by pressing the EXIT button to close the App, then open the App.
Reboot your TV by pressing the POWER button on the remote, then turn it back on.
The V.I.A. Plus App is
not working.
•
•
•
•
If you are using an Ethernet cable, ensure it is securely connected to your router/modem and the TV.
If you are connecting wirelessly, try repositioning your router for the best connection.
Turn off all devices. Restart your router/modem.
I am having trouble
connecting to
my network.
Try to use another internet-connected device. If it is not working, call your Internet Service Provider (ISP).
The remote is
not responding.
•
•
Make sure the batteries are properly inserted, matching the - and + symbols.
Replace the batteries with fresh ones.
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LEGAL
/
COMPLIANCE
FCC Class B Radio Interference Statement
Notice
The changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules.These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Shielded interface cables and AC power cord, if any, must be used in order to comply with the emission limits.
The manufacturer is not responsible for any radio or TV interference caused by unauthorized modification to this
equipment. It is the responsibilities of the user to correct such interference.
FCC Warning
Changes or modifications not expressly approved by the party responsible for compliance with the FCC Rules
could void the user’s authority to operate this equipment.
Caution
•
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Always use an AC/DC power adapter that is properly grounded. Use the AC cords listed below for
each area.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
USA: UL
Germany:VDE
UK: BASE/BS
Japan: Electric Appliance Control Act
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Canada: CSA
Image(s) under license from Shutterstock.com.
LIMITED WARRANTY - USA
ON PARTS AND LABOR
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE
LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES
AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING VIZIO’S NEGLIGENCE, ALLEGED DAMAGE,
OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE
PURCHASE PRICE OF THE PRODUCT. VIZIO SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR
DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES,SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TOYOU.THIS
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,AND YOU MAY ALSO HAVE OTHER RIGHTS,WHICH VARY FROM STATE TO
STATE.THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE.
Covers units purchased as new in United States and Puerto Rico Only.
VIZIO provides a warranty to the original purchaser of a new Product against defects in materials and workmanship
for a period of one (1) year of non-commercial usage and ninety (90) days of commercial use.If a Product covered
by this warranty is determined to be defective within the warranty period, VIZIO will either repair or replace the
Product at its sole option and discretion.
To obtain warranty service, contact VIZIO Technical Support via e-mail: [email protected] or via phone at
877 MY VIZIO (877.698.4946) from 5:00AM to 8:00PM Monday through Friday and 7:00AM to 4:00PM Saturday and
Sunday,PacificTime,or visit www.VIZIO.com.PRE-AUTHORIZATION MUST BE OBTAINED BEFORE SENDING ANY PRODUCT
TO A VIZIO SERVICE CENTER. Proof of purchase in the form of a purchase receipt or copy thereof is required to show
that a Product is within the warranty period.
CHECK WWW.VIZIO.COM FOR THE MOST CURRENT VERSION.
Personal Data
Parts and Labor
If your VIZIO product is capable of storing personal data and other information,ALL CONTENTS AND INFORMATION
WILL BE DELETED IN THE COURSE OF SOME IN-HOME AND ALL SHIP-IN WARRANTY SERVICE. If this occurs, your product
will be restored to you configured as originally purchased.You will be responsible for restoring all applicable data
and passwords. Recovery and reinstallation of user data is not covered under this Limited Warranty. In order to
protect your personal information,VIZIO recommends that you always clear all personal information from the unit
before it is serviced, regardless of the servicer.
There will be no charge for parts or labor during the warranty period.Replacement parts and Products may be new
or recertified atVIZIO’s option and sole discretion.Replacement parts and Products are warranted for the remaining
portion of the original warranty or for ninety (90) days from warranty service or replacement, whichever is greater.
Type of Service
Defective Products must be sent to a VIZIO service center to obtain warranty service. VIZIO is not responsible for
transportation costs to the service center,but VIZIO will cover return shipping to the customer.PRE-AUTHORIZATION IS
REQUIRED BEFORE SENDING ANY PRODUCT TO A VIZIO SERVICE CENTER FOR WARRANTY SERVICE.
Zero Bright Pixel Defect Guarantee
This policy covers “zero bright pixel” defects for the duration of the limited “ONE YEAR WARRANTY” on select new
product purchases.To determine if this guarantee applies to your product, refer to the “DETAILS” tab of the model’s
Product returns to VIZIO’s service centers must utilize either the original carton box and shipping material or
packaging that affords an equal degree of protection.VIZIO Technical Support will provide instructions for packing
and shipping the covered Product to the VIZIO service center.
Limitations and Exclusions
VIZIO’s one-year limited warranty only covers defects in materials and workmanship.This warranty does not cover,for
example: cosmetic damage, normal wear and tear, improper operation, improper voltage supply or power surges,
signal issues, damages from shipping, acts of God, any type of customer misuse, modifications or adjustments, as
well as installation and set-up issues or any repairs attempted by anyone other than by a VIZIO authorized service
center. Products with unreadable or removed serial numbers, or requiring routine maintenance are not covered.
This one year limited warranty does not cover Products sold “AS IS”,“FACTORY RECERTIFIED”, or by a non-authorized
reseller.
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LIMITED WARRANTY - CANADA
ONE-YEAR LIMITED WARRANTY ON PARTS AND LABOR
IF THIS WARRANTY DOCUMENT IS RECEIVED ALONG WITH A UNIT WHICH IS PROVIDED TO THE CUSTOMER AS A
WARRANTY REPLACEMENT,THE WARRANTY OF THE PURCHASED UNIT MAY SUPERSEDE THIS ONE. SUCH A REPLACEMENT
UNIT IS WARRANTED FORTHE LATER OF EITHERTHE REMAINING PORTION OFTHE ORIGINAL WARRANTY (AS SPECIFIED BY
THE ORIGINAL WARRANTY DOCUMENTATION AND DERIVED FROM THE ORIGINAL PURCHASE DATE) OR THE WARRANTY
PERIOD SPECIFIED HEREIN (AS DERIVED FROM THE DATE THE REPLACEMENT UNIT IS RECEIVED).
Covers units purchased as new in Canada
VIZIO provides a warranty to the original purchaser of a new Product against defects in materials and workmanship
for a period of one year of non-commercial usage and ninety (90) days of commercial use. If a Product covered
by this warranty is determined to be defective, within the warranty period, authorized for sale in Canada and from
an authorized Canadian reseller,VIZIO will repair, replace or refund the unit at its sole option and discretion. VIZIO
reserves the right to dispatch In-Home Service subject to availability or provide other service type options.
VIZIO provides a warranty to the original purchaser of its products against defects in materials and workmanship
for a period of ninety (90) days of non-commercial use. If a Product covered by this warranty is determined to be
defective, within the warranty period, authorized for sale in Canada and from an authorized Canadian reseller,
VIZIO will repair, replace or refund the unit at its sole option and discretion. VIZIO reserves the right to dispatch
In-Home Service subject to availability or provide other service type options.
To obtain warranty service, contact VIZIO Technical Support via email:T[email protected] or via phone at 877
MY VIZIO (877.698.4946) from 7:00AM to 11:00PM Monday through Friday and 9:00AM to 6:00PM Saturday and
Sunday, Central Time, or http://store.vizio.com/en-ca/. Pre-authorization must be obtained before sending any
product to a VIZIO service center. Proof of purchase in the form of a purchase receipt or copy thereof is required to
show that a Product is within the warranty period.
To obtain warranty service, contact VIZIO Technical Support via email:T[email protected] or via phone at 877
MY VIZIO (877.698.4946) from 7:00AM to 11:00PM Monday through Friday and 9:00AM to 6:00PM Saturday and
Sunday, Central Time, or visit www.vizio.ca. Proof of purchase in the form of a purchase receipt or copy thereof is
required.
Parts and Labor
Parts and Labor
There will be no charge for parts or labor during the warranty period. Replacement parts and units may be new
or recertified at VIZIO’s option and sole discretion. Replacement parts and units are warranted for the remaining
portion of the original warranty or for ninety (90) days from warranty service or replacement, whichever is greater.
There will be no charge for parts or labor during the warranty period. Replacement parts and units may be new
or recertified at VIZIO’s option and sole discretion. Replacement parts and units are warranted for the remaining
portion of the original warranty or for ninety (90) days from warranty service or replacement, whichever is later.
Type of Service
Types of Service
TV’s 32” or larger will usually be serviced in-home. In-home service requires complete and easy access to the unit
and does not include de-installation or re-installation of the product. In-Home Service is subject to availability. VIZIO
will provide other service type options when in-home service is not available.
Units 32” or larger will usually be serviced in-home. In-home service requires complete and easy access to the unit
and does not include de-installation or re-installation of the product. However, in some cases, it may be necessary
to send the unit to a VIZIO service center.VIZIO will cover the transportation charges to and from the same customer
location.
TV’s under 32” must be sent to a VIZIO service center to obtain warranty service. VIZIO is not responsible for
transportation costs to the service center, but VIZIO will cover return shipping to the customer. Pre-authorization is
required before sending any unit in for warranty service.
Units less than 32” must be sent to a VIZIO service center. VIZIO is not responsible for transportation costs to the
service center, but VIZIO will cover return shipping to the customer. Pre-authorization is required before sending any
unit in for service.
Product returns to VIZIO’s service center must utilize either the original carton/box and shipping material or
packaging that affords an equal degree of protection.VIZIO Technical Support will provide instructions for packing
and shipping the covered Product to the VIZIO service center.
Any returns to VIZIO’s service centers must utilize either the original carton box and shipping material or
replacement box and material provided by VIZIO.VIZIO technical support will provide instructions for packing and
shipping the unit to the VIZIO service center.
a
Limitations and Exclusions
VIZIO’s one-year limited warranty only covers defects in materials and workmanship.This warranty does not cover,for
example: cosmetic damage, normal wear and tear, improper operation, improper voltage supply or power surges,
signal issues, damages from shipping, acts of God, any type of customer misuse, modifications or adjustments, as
well as installation and set-up issues or any repairs attempted by anyone other than by a VIZIO authorized service
center. Products with unreadable or removed serial numbers or requiring routine maintenance are not covered.
This one year limited warranty does not cover Products sold “AS IS”,“CLEARANCE”,“FACTORY RECERTIFIED”, or by a
non-authorized reseller.
Limitations and Exclusions
VIZIO’s ninety-day limited warranty only covers defects in materials and workmanship. Items not covered include
but are not limited to cosmetic damage, normal wear and tear, misuse, signal issues, power surges, and damages
from shipping, acts of God, any sort of customer misuse, installation, customer modifications, adjustments, and
set-up issues. Units with unreadable or removed serial numbers,“image burn-in”, and routine maintenance are not
covered.This warranty does not cover products sold“AS IS”,“CLEARANCE”or by a non-authorized reseller.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE
LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES
AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING VIZIO’S NEGLIGENCE, ALLEGED DAMAGE,
OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE
PURCHASE PRICE OF THE PRODUCT. VIZIO SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR
DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM
MOST CURRENT VERSION.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE
LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES
AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE
DISPLAY. VIZIO SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS,
OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG
AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER RIGHTS,WHICH VARY FROM PROVINCE TO PROVINCE.THIS WARRANTY IS SUBJECT TO CHANGE
Personal Data
Service and Parts Information
If your VIZIO product is capable of storing personal data and other information,ALL CONTENTS AND INFORMATION
WILL BE DELETED INTHE COURSE OF SOME IN-HOME AND ALL SHIP-IN WARANTY SERVICE.If this occurs,your product will
be restored to you configured as originally purchased.You will be responsible for restoring all applicable data and
passwords. Recovery and reinstallation of user data is not covered under this Limited Warranty. In order to protect
your personal information,VIZIO recommends that you always clear all personal information from the unit before it
is serviced, regardless of the servicer.
ELECTRONIC SPARE PARTS
VIZIO offers these supplier parts contact information for your convenience. In the event service is needed on your
VIZIO product (after the warranty period) and a replacement part is required, please contact one of the following
VIZIO authorized spare parts distributors with the required part number.
Vizparts.com Inc
ZERO BRIGHT PIXEL DEFECT GUARANTEE
710 Epperson Drive, Suite B
City of Industry, CA 91748
(888) 260 -7765
This policy covers “zero bright pixel” defects for the duration of the limited “ONE YEAR WARRANTY” on select new
product purchases.To determine if this guarantee applies to your product, refer to the “DETAILS” tab of the model’s
Recertified Warranty
NINETY DAY LIMITED WARRANTY ON PARTS AND LABOR
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Covers units purchased and currently located in Canada.
LIMITED WARRANTY - MEXICO
ONE-YEAR LIMITED WARRANTY ON PARTS AND LABOR
INFORMATION EXCLUSIVELY FOR MEXICO
Covers units purchased as new in Mexico Only.
VIZIO is not obligated to honor the warranty in the following cases.
VIZIO provides a warranty to the original purchaser of a new Product against defects in materials and workmanship
for a period of one year of non-commercial usage or ninety (90) days of commercial use. If a Product covered by
this warranty is determined to be defective within the warranty period,VIZIO will either repair or replace the unit at
its sole option and discretion.
(a) When the Product has been used under other than normal conditions.
(b) When the Product has not been operated according to the accompanying instructions for use.
(c) When the Product has been altered or repaired by persons not authorized by VIZIO or the respective seller.
To obtain warranty service, contact VIZIO Technical Support via email:T[email protected] or via phone at 01
844 324 5953 from 7:00AM to 11:00PM Monday through Friday and 9:00AM to 6:00PM Saturday and Sunday,Central
Center. Proof of purchase in the form of a purchase receipt or copy thereof is required to show that a Product is
within the warranty period.
You may contact the importer or the merchant from whom you purchased the VIZIO Product to make a warranty
claim, to obtain information related to the procedure to file a warranty claim, and to obtain information related to
parts, components, supplies and accessories, or contact VIZIO’s authorized representative as follows:
Integral Support S.A. de C.V.
Avenida Patriotismo No. 615
Col. Ciudad de los Deportes
Del. Benito Juarez
Parts and Labor
There will be no charge for parts or labor during the warranty period. Replacement parts and units may be new
or recertified at VIZIO’s option and sole discretion. Replacement parts and units are warranted for the remaining
portion of the original warranty or for ninety (90) days from warranty service or replacement, whichever is greater.
Type of Service
Mexico, D.F. C.P 03720
Customer Service: 01 844 324 5953
Date of purchase:
Defective Products must be sent to a VIZIO service center to obtain warranty service. VIZIO is not responsible for
transportation costs to the service center, but VIZIO will cover return shipping to the customer. Pre-authorization is
required before sending any unit in for warranty service.
Product returns to VIZIO’s service centers must utilize either the original carton box and shipping material or
packaging that affords an equal degree of protection.VIZIO Technical Support will provide instructions for packing
and shipping the covered Product to the VIZIO service center.
Model:
Brand:
Limitations and Exclusions
To make a warranty claim, submit this Product and this policy, duly stamped by the establishment from which it
was purchased. For customers in Mexico with VIZIO televisions that are larger than 32 inches,VIZIO or its authorized
representative will provide onsite warranty coverage of repair and/or replacement services.
VIZIO’s one-year limited warranty only covers defects in materials and workmanship.This warranty does not cover,for
example: cosmetic damage, normal wear and tear, improper operation, improper voltage supply or power surges,
signal issues, damages from shipping, acts of God, any type of customer misuse, modifications or adjustments, as
well as installation and set-up issues or any repairs attempted by anyone other than by a VIZIO authorized service
center. Products with unreadable or removed serial numbers, or requiring routine maintenance are not covered.
This one year limited warranty does not cover Products sold “AS IS”,“FACTORY RECERTIFIED”, or by a non-authorized
reseller.
Under the terms of this warranty,VIZIO or its representative must exchange parts and components of the Product
and include labor and shipping expenses of the Product on which this warranty is valid, within the service network,
at no cost to the consumer.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE
LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES
AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING VIZIO’S NEGLIGENCE, ALLEGED DAMAGE,
OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE
PURCHASE PRICE OF THE PRODUCT. VIZIO SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR
DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or
consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights, which vary from state to state.THIS WARRANTY IS SUBJECT
Personal Data
If your VIZIO product is capable of storing personal data and other information,ALL CONTENTS AND INFORMATION
WILL BE DELETED INTHE COURSE OF SOME IN-HOME AND ALL SHIP-IN WARANTY SERVICE.If this occurs,your product will
be restored to you configured as originally purchased.You will be responsible for restoring all applicable data and
passwords. Recovery and reinstallation of user data is not covered under this Limited Warranty. In order to protect
your personal information,VIZIO recommends that you always clear all personal information from the unit before it
is serviced, regardless of the servicer.
ZERO BRIGHT PIXEL DEFECT GUARANTEE
This policy covers “zero bright pixel” defects for the duration of the limited “ONE YEAR WARRANTY” on select new
product purchases.To determine if this guarantee applies to your product, refer to the “DETAILS” tab of the model’s
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© 2014 VIZIO INC.ALL RIGHTS RESERVED.
140327OC-US-NC
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