TRUE FOOD SERVICE EQUIPMENT, INC.
2001 East Terra Lane • P.O. Box 970 • O’Fallon, Missouri 63366
(636)-240-2400 • FAX (636)272-2408 • INT’L FAX (636)272-7546 • (800)325-6152
Parts Department (800)424-TRUE • Parts Department FAX# (636)272-9471
INSTALLATION MANUAL FOR
TH MODELS - (HEATED CABINETS)
TABLE OF CONTENTS
Safety Information
Safety Precautions ––––––––––––––––––––––– 1
Proper Disposal –––––––––––––––––––––––––– 2
Connecting Electricity ––––––––––––––––––––– 3
Adapter Plugs ––––––––––––––––––––––––––– 3
Installation / Operation Instructions
Ownership –––––––––––––––––––––––––––––– 4
Required Tools –––––––––––––––––––––––––––– 4
Uncrating & Locating –––––––––––––––––––––– 4
Installation of Leg/Castors –––––––––––––––––– 5
Leveling Cabinet ––––––––––––––––––––––––– 6
Installing Ventilation Cap–––––––––––––––––––– 6
Humidification Procedure–––––––––––––––––––– 7
Electrical Instructions––––––––––––––––––––––– 7
Sealing Cabinet to Floor––––––––––––––––––––– 8
Start-up –––––––––––––––––––––––––––––––– 9
Shelving Installation - Operation –––––––––––––– 9
TH-23
Maintenance, Care & Cleaning
Stainless Steel Equipment Care & Cleaning – 10-11
Warranty (U.S.A. & CANADA ONLY!) –––––––––– 12
*Spanish, German, French and Dutch versions included.
TH-23G
CONGRATULATIONS!
You have just purchased the finest commercial
heated cabinet available. You can expect many years
of trouble-free operation.
TH MODELS -
(HEATED CABINETS)
7/17/09 150 SB #912631
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True Food Service Equipment, Inc.
SAFETY INFORMATION
DANGER!
RISK OF CHILD ENTRAPMENT
PROPER DISPOSAL OF THE CABINET
Child entrapment and suffocation are not problems
of the past. Junked or abandoned display cases are
still dangerous… even if they will sit for“just a few
days.” If you are getting rid of your old display case,
please follow the instructions below to help prevent
accidents. Depending on the country where the
unit is located there will be officially approved ways
of disposing of your used equipment.
Before You Throw Away Your Old Refrigerator or
Freezer or Heated Cabinet:
• Take off the doors.
• Leave the shelves in place so that children may
not easily climb inside.
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True Food Service Equipment, Inc.
SAFETY INFORMATION
WARNING!
HOW TO CONNECT ELECTRICITY
Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
For personal safety, this appliance must be properly grounded.
The power cord of this appliance is equipped
with a 3-prong (grounding) plug which mates
with a standard 3-prong (grounding) wall outlet to
minimize the possibility of electric shock hazard
from this appliance.
Never unplug your cabinet by pulling on the power
cord. Always grip plug firmly and pull straight out
from the outlet.
Repair or replace immediately all power cords that
have become frayed or otherwise damaged. Do not
use a cord that shows cracks or abrasion damage
along its length or at either end.
Have the wall outlet and circuit checked by a
qualified electrician to make sure the outlet is
properly grounded.
When removing the cabinet away from the wall, be
careful not to roll over or damage the power cord.
If the outlet is a standard 2-prong outlet, it is your
personal responsibility and obligation to have it
replaced with the properly grounded 3-prong wall
outlet.
The heated cabinet should always be plugged into
it’s own individual electrical circuit, which has a
voltage rating that matches the rating plate.
This provides the best performance and also
prevents overloading building wiring circuits which
could cause a fire hazard from overheated wires.
USE OF EXTENSION CORDS / ADAPTER PLUGS
Do not use adapter plugs or extension leads as these can cause safety issues and early failure of electrical components.
The use of adapters and extension cords will invalidate your warranty. NEVER USE AN EXTENSION CORD! NEVER USE AN
ADAPTER PLUG!
NEMA plugs
WARNING
TRUE uses these types of
Power supply cord ground should not be removed!
plugs. If you do not have the
NOTE
right outlet have a certified
electrician install the correct
power source.
To reference wiring diagram - Remove lower rear grill.
Wiring diagram is positioned on the inside cabinet wall.
3
3
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True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
INSTALLATION / OPERATION INSTRUCTIONS
OWNERSHIP
To insure that your unit works properly from the
first day, it must be installed properly. We highly
recommend that your True unit is installed by your
supplying dealer or service company. The cost of a
professional installation is money well spent. Issues
caused by incorrect installation may invalidate your
warranty
Before you start to install your True unit, carefully
inspect it for freight damage. If damage is
discovered, immediately file a claim with the
delivery freight carrier.
True is not responsible for damage incurred during
shipment.
REQUIRED TOOLS
• Adjustable Wrench
• Phillips Head Screwdriver
• Level
UNCRATING
The following procedure is recommended for
uncrating the unit:
C. Remove door bracket on swinging glass door
models (see image 1-2)
A. Remove the outer packaging by pulling tri-wall
nails from skid. Remove (4) cardboard corner
pads and dust cover.
Note: Keys for units with door locks are located in
warranty packets.
B. Inspect for concealed damage. Again,
immediately file a claim with the freight carrier
if there is damage.
1
2
LOCATING
A. Remove louver from the front of cabinet and
A
B
backguard (if applicable) from rear of cabinet.
B. Skid bolts are located in each of 4 corners inside
cabinet bottom. (See photo A).
C. Remove skid bolts. (See photo B).
D. Cut straps if applicable. (See photo C).
E. Carefully lift cabinet off of skid.
Removing skid from
bottom of cabinet.
C
4
4
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True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
INSTALLATION OF LEGS AND CASTORS
Securing Castors:
A. Turn the bearing race counter-clockwise until
the cabinet is level. Level front to back and side to
side. (diagonally)
To obtain maximum strength and stability of the
unit, it is important that you make sure each castor
is secure. The bearing race on the castor on the
top edge of the leg must make firm contact with
the rail.
B. Install the desired number of shims, making sure
the slot of the shim is in contact with the threaded
stem of the castor.
Unit Leveling:
C. If more than one shim is used, turn the slot at a
90° angle so they are not in line.
Four leveling shims have been provided for leveling
castored units positioned on uneven floors. Shims
must be positioned between rail end and bearing race.
True recommends a four shim limit to any single castor.
D. Turn the bearing race clockwise to tighten and
secure the castor by tightening the anchoring bolt
with a 3/4 inch open-end wrench, socket, or the
tool provided.
CAUTION
To avoid damage to lower rail assembly, slowly raise
unit to upright position after installing castors.
1
Thread castor into the underside of
cabinet frame rail.
2
For leveling, insert the shim
between the castor and frame rail. castor into place.
4
Thread leg into cabinet
bottom frame rail.
3
Use the tool provided to tighten the
Lower Rail
Assembly
Lower Rail Assembly
Rail End
Rail End
Snug Fit
Here
Bearing
Race
Snug Fit
Here
Leveling Shim
5
The end of the leg is adjustable to easy
leveling.
Leg
Castor
5
5
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True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
LEVELING
Step 4
positioned in the pan.
E. Free plug and cord from inside the lower rear of
the unit (do not plug in).
F. The unit should be placed close enough to the
electrical supply so that extension cords are never
used.
A. Set unit in its final location. Be sure there is
adequate ventilation in your room. Under extreme
heat conditions, (100°F+, 38°C+), you may want to
install an exhaust fan.
Warning
Warning
Warranty is void if ventilation is insufficient.
TRUE will not warranty any units that are connected to an
B. Proper leveling of yourTrue heated cabinet is
critical to operating success. Refer to "Installation of
Legs and Castors" on page 5.
C. The cabinet should be leveled from the inside
front to back and side to side with a level.
D. Ensure that the drain hose or hoses are
extension cord.
HE
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BIN
T
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ET
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INSTALLING THE VENTILATION CAP
NOTE
NOTE
Be sure unit is unplugged before proceeding.
Some cabinets may not include predrilled mounting holes. In
this case use the ventilator cap as a template, center over vent
hole and mark all four hole locations. Drill mounting holes
A. Remove the ventilator cap, screws and gasket
from the plastic bag located on the inside floor
of heated cabinet.
using a 3/32" bit.
Ventilation cap Top of cabinet
Gasket
Warning
Warranty is void if ventilation is insufficient.
Part Function
B. Position the gasket at the existing ventilation
hole on top of the cabinet. Place the ventilator
cap above the ventilation hole and line up with
gasket and mounting holes. Use the screws
provided (4) to secure the ventilation cap.
True has designed
this part to assist in
preventing overhead
moisture from
entering into the
food zone of the
cabinet.
6
6
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True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
HUMIDIFICATION PROCEDURE
ADJUSTING HUMIDITY
The instruction is True’s recommended procedure
for providing interior humidity control
The heated cabinet is designed to provide flexiblity
in desired interior humidity.
LOW HUMIDITY
A. Positioned in the interior ceiling of the cabinet
is the manual humidity control.
B. Turn counterclockwise to ventilate cabinet
humidity.
HIGH HUMIDITY
A. When cabinet contents require higher humidity,
fill the 12" x 20" (31 x 51 cm) pan (provided)
with water and place in the bottom of the
cabinet.
B. Keep pan full at all times; refilling as necessary.
C. Close the vent described above.
ELECTRICAL INSTRUCTIONS
A. Before your new unit is connected to a power
supply, check the incoming voltage with a
voltmeter. If anything less than 100% of the
rated voltage for operation is noted, correct
immediately.
WARNING
Power supply cord ground should not be removed!
NOTE
To reference wiring diagram - Remove lower rear grill. Wiring
diagram is positioned on the inside cabinet wall.
B. All units are equipped with a 9 ft. (2.74 m)
service cord, and must be powered at proper
operating voltage at all times. Refer to cabinet
data plate for this voltage.
True requires that a sole circuit be dedicated for the
unit. Failure to do so voids warranty.
7
7
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True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
Correct installation
Shelf installed
all the way
to the back
Step 1 - Position Cabinet
Step 7
Allow one inch between the wall and rear of the
unit to assure proper ventilation.
Apply sealant on floor as outline in Step 5. on other
three sides.
Warranty is void if ventilation is insufficient.
Step 8
Step 2 - Level Cabinet
Examine to see that cabinet is sealed to floor
around entire perimeter.
Cabinet should be level,side to side and front to
back. Place a carpenter’s level in the interior floor
in four places:
A. Position level in the inside floor of the unit near
the doors. (Level should be parallel to cabinet
front). Level cabinet.
B. Position level at the inside rear of cabinet. (Again
level should be placed parallel to cabinet back).
C. Perform similar procedures to steps a & b by
placing the level on inside floor (left and right sides
- parallel to the depth of the cooler). Level cabinet.
Step 3
Note:
Asphalt floors are very susceptible to Chemical
attack. A layer of tape on the floor prior to
applying the sealant will protect the door.
NSF Approved Sealants:
1. Minnesota Mining #EC800 Caulk
2. Minnesota Mining #EC2185 Caulk
3. Minnesota Mining #EC1055 Bead
4. Minnesota Mining #EC1202 Bead
5. Armstrong Cork - Rubber Caulk
6. Products Research Co. #5000 Rubber Caulk
7. G.E. Silicone Sealer
Draw an outline on the base on the floor.
Step 4
Raise and block the front side of the cabinet.
8. Dow Corning Silicone Sealer
Step 5
Apply a bead of“NSF Approved Sealant”, (see list
below), to floor one half inch inside the outline
drawn. The bead must be heavy enough to seal
the entire cabinet surface when it is down on the
sealant.
Step 6
Raise and block the rear of the cabinet
8
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True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
STARTUP
RECOMMENDATION
Before loading product we recommend you run your True unit
empty for twenty or thirty minutes. This allows you to be sure
electrical wiring and installation are correct and no shipping
damage has occurred. Remember, our factory warranty does not
cover product loss!
Serial Number
REPLACEMENT PARTS
TRUE maintains a record of the cabinet serial number for your
unit. If at any time during the life of your display case, a part
is needed, you may obtain this part by furnishing the model
number and serial number to the company from whom you
purchased the cabinet. Call Toll-Free: (800)-424-TRUE (Direct
to Parts Department). (800)-325-6152 (U.S.A. & Canada only)
or call: (636)-240-2400.
SHELVING INSTALLATION / OPERATION
SHELF INSTALLATION:
Step 1
A. Hook shelf clips onto shelf standards.
(See illustration).
B. Position all four shelf clips equal in distance
from the floor for flat shelves.
Shelf
Standards
WIRE SHELVES:
Shelf
Wire shelves are oriented so that cross support bars
Shelf
are facing down.
Step 2
Shelf
Clip
Pillaster
(I-beam)
Place shelves on shelf clips making sure all corners
are seated properly.
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9
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True Food Service Equipment, Inc.
MAINTENANCE, CARE & CLEANING
STAINLESS STEEL EQUIPMENT CARE AND CLEANING
CAUTION: Do not use any steel wool, abrasive or chlorine based products to clean stainless steel surfaces.
• Stainless Steel Opponents
There are three basic things which can break down your stainless steel’s passivity layer and allow
corrosion to rear its ugly head.
1) Scratches from wire brushes, scrapers, and steel pads are just a few examples of items that can be
abrasive to stainless steel’s surface.
2) Deposits left on your stainless steel can leave spots. You may have hard or soft water depending on
what part of the country you live in. Hard water can leave spots. Hard water that is heated can
leave deposits if left to sit too long. These deposits can cause the passive layer to break down and
rust your stainless steel. All deposits left from food prep or service should be removed as soon as
possible.
3) Chlorides are present in table salt, food, and water. Household and industrial cleaners are the worst
type of chlorides to use.
8 steps that can help prevent rust on stainless steel:
1. Using the correct cleaning tools
Use non-abrasive tools when cleaning your stainless steel products. The stainless steel’s passive layer will not
be harmed by soft cloths and plastic scouring pads. Step 2 tells you how to find the polishing marks.
2. Cleaning along the polish lines
Polishing lines or“grain”are visible on some stainless steels. Always scrub parallel to visible lines on some
stainless steels. Use a plastic scouring pad or soft cloth when you cannot see the grain.
3. Use alkaline, alkaline chlorinated or non-chloride containing cleaners
While many traditional cleaners are loaded with chlorides, the industry is providing an ever increasing choice
of non-chloride cleaners. If you are not sure of your cleaner’s chloride content contact your cleaner supplier.
If they tell you that your present cleaner contains chlorides, ask if they have an alternative. Avoid cleaners
containing quaternary salts as they can attack stainless steel, causing pitting and rusting.
4. Water Treatment
To reduce deposits, soften the hard water when possible. Installation of certain filters can remove corrosive
and distasteful elements. Salts in a properly maintained water softener can be to your advantage. Contact a
treatment specialist if you are not sure of the proper water treatment.
5. Maintaining the cleanliness of your food equipment
Use cleaners at recommended strength (alkaline, alkaline chlorinated or non-chloride). Avoid build-up of hard
stains by cleaning frequently. When boiling water with your stainless steel equipment, the single most likely
cause of damage is chlorides in the water. Heating any cleaners containing chlorides will have the same
damaging effects.
6. Rinse
When using chlorinated cleaners you must rinse and wipe dry immediately. It is better to wipe standing
cleaning agents and water as soon as possible. Allow the stainless steel equipment to air dry. Oxygen helps
maintain the passivity film on stainless steel.
7. Hydrochloric acid (muriatic acid) should never be used on stainless steel
8. Regularly restore/passivate stainless steel
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True Food Service Equipment, Inc.
MAINTENANCE, CARE & CLEANING
STAINLESS STEEL EQUIPMENT CARE AND CLEANING
Recommended cleaners for certain situations / environments of stainless steel
A) Soap, ammonia and detergent medallion applied with a cloth or sponge can be used for routine
cleaning.
B) Arcal 20, Lac-O-Nu Ecoshine applied provides barrier film for fingerprints and smears.
C) Cameo,Talc, Zud First Impression is applied by rubbing in the direction of the polished lines for
stubborn stains and discoloring.
D) Easy-off and De-Grease It oven aid are excellent for removals on all finishes for grease-fatty acids,
blood and burnt-on foods.
E) Any good commercial detergent can be applied with a sponge or cloth to remove grease and oil.
F) Benefit, Super Sheen, Sheila Shine are good for restoration / passivation.
NOTE:
The use of stainless steel cleaners or other such solvents is not
recommended on plastic parts. Warm soap and water will suffice.
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TRUE REFRIGERATIONTM
MADE IN
U.S.A.
WARRANTY INFORMATION (U.S.A. & CANADA ONLY!)
SINCE 1945
ONE YEAR PARTS & LABOR WARRANTY
TRUE warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet and all parts thereof, to be free from defects in
material or workmanship, under normal and proper use and maintenance service as specified by TRUE and upon proper installation and start-
up in accordance with the instruction packet supplied with each TRUE unit. TRUE’s obligation under this warranty is limited to a period of one
(1) year from the date of original installation or 15 months after shipment date from TRUE, whichever occurs first.
Any part covered under this warranty that are determined by TRUE to have been defective within one (1) year of original installation
or fifteen (15) months after shipment date from manufacturer, whichever occurs first, is limited to the repair or replacement, including labor
charges, of defective parts or assemblies. The labor warranty shall include standard straight time labor charges only and reasonable travel
time, as determined by TRUE.
WARRANTY CLAIMS
All claims for labor or parts must be made directly through TRUE. All claims should include: model number of the unit, the serial number of
the cabinet, proof of purchase, date of installation, and all pertinent information supporting the existence of the alleged defect.
In case of warranty compressor, the compressor model tag must be returned to TRUE along with above listed information.
Any action or breach of these warranty provisions must be commenced within one (1) year after that cause of action has occurred.
WHAT IS NOT COVERED BY THIS WARRANTY
TRUE’s sole obligation under this warranty is limited to either repair or replacement of parts, subject to the additional limitations below.
This warranty neither assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty.
NO CONSEQUENTIAL DAMAGES. TRUE IS NOT RESPONSIBLE FOR ECONOMIC LOSS; PROFIT LOSS; OR SPECIAL, INDIRECT, OR CONSEQUENTIAL
DAMAGES, INCLUDING WITHOUT LIMITATION, LOSSES OR DAMAGES ARISING FROM FOOD OR PRODUCT SPOILAGE CLAIMS WHETHER OR NOT
ON ACCOUNT OF REFRIGERATION FAILURE.
WARRANTY IS NOT TRANSFERABLE. This warranty is not assignable and applies only in favor of the original purchaser/user to whom
delivered. ANY SUCH ASSIGNMENT OR TRANSFER SHALL VOID THE WARRANTIES HEREIN MADE AND SHALL VOID ALL WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IMPROPER USAGE. TRUE ASSUMES NO LIABILITY FOR PARTS OR LABOR COVERAGE FOR COMPONENT FAILURE OR OTHER DAMAGES
RESULTING FROM IMPROPER USAGE OR INSTALLATION OR FAILURE TO CLEAN AND/OR MAINTAIN PRODUCT AS SET FORTH IN THE WARRANTY
PACKET PROVIDED WITH THE UNIT.
RESIDENTIAL APPLICATIONS: True assumes no liability for parts or labor coverage for component failure or other damages resulting from installation in
non-commercial or residential applications.
ALTERATION, NEGLECT, ABUSE, MISUSE, ACCIDENT, DAMAGE DURING TRANSIT OR INSTALLATION, FIRE, FLOOD, ACTS OF GOD. TRUE is not
responsible for the repair or replacement of any parts that TRUE determines have been subjected after the date of manufacture to alteration,
neglect, abuse, misuse, accident, damage during transit or installation, fire, flood, or act of God.
IMPROPER ELECTRICAL CONNECTIONS. TRUE IS NOT RESPONSIBLE FOR THE REPAIR OR REPLACEMENT OF FAILED OR DAMAGED
COMPONENTS RESULTING FROM ELECTRICAL POWER FAILURE, THE USE OF EXTENSION CORDS, LOW VOLTAGE, OR VOLTAGE DROPS TO THE UNIT.
NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE: THERE ARE NO OTHER WARRANTIES, EXPRESSED,
IMPLIED OR STATUTORY, EXCEPT THE ONE (1) YEAR PARTS & LABOR WARRANTY AND THE ADDITIONAL FOUR (4) YEAR COMPRESSOR WARRANTY
AS DESCRIBED ABOVE. THESE WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTY AND
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE
FACE HEREOF.
OUTSIDE U.S.: This warranty does not apply to, and TRUE is not responsible for, any warranty claims made on products sold or used outside
the United States.
REMOTE CONDENSERS: True warrants the original purchaser of the remote cabinet one year parts and labor coverage for all cabinet
parts thereof to be free from defects in material or workmanship, under normal and proper use and maintenance service, as specified by
True. This warranty is limited to the cabinet only. True assumes no liability for remote condensing units.
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