Content Server 4.0
Printable online help
D1459501
December 2009
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To change the media storage location from the default E: drive to a NAS....................................40
Changing the storage location back to the default storage location .....................................................42
Changing the storage location from one NAS location to another........................................................42
Displaying the Categories list.......................................................................................... 43
Adding & editing Categories............................................................................................ 44
Displaying the Recording alias list.................................................................................. 45
Displaying the Recording alias list ........................................................................................................45
Adding & editing Recording aliases................................................................................ 47
Displaying the Template list ..................................................................................................................53
Media server configuration: Windows Media Streaming Server...........................................................61
Media server configuration: QuickTime or Darwin Streaming Server...................................................65
Media server configuration: Wowza Media Server for Flash ................................................................68
Media server configuration: Real Media Streaming Server ..................................................................72
Media server configuration: Podcast Producer Server .........................................................................74
Media server configuration: iTunes U Server........................................................................................75
Access to view conferences..................................................................................................................79
Group & user roles................................................................................................................................79
Who can view or edit a conference................................................................................................80
Group & user accounts and adding groups & users to the Content Server..........................................80
containing your groups and users..................................................................................................80
You do not use Active Directory ....................................................................................................81
Displaying the Groups & users list.................................................................................. 83
Displaying the Groups & users list.................................................................................................83
Table for adding groups and users ................................................................................................84
Table for editing groups and users ................................................................................................84
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Configuring site settings.................................................................................................. 89
Exporting and downloading a conference.............................................................................................99
Importing a conference .......................................................................................................................100
Displaying the cluster overview...........................................................................................................101
Content Engine logs............................................................................................................................102
Transcode Engine logs .......................................................................................................................102
Helper logs ..........................................................................................................................................102
Content Library logs............................................................................................................................103
Backing up...........................................................................................................................................104
Before backing up........................................................................................................................104
Making an ad hoc backup............................................................................................................104
Configuring a scheduled backup .................................................................................................105
Restoring from a backup.....................................................................................................................106
Shutting down and restarting the Content Server........................................................ 107
LCD status display and button functions .....................................................................................107
Restarting the Content Server ............................................................................................................108
Shutting down .....................................................................................................................................108
Downloading Content Server software releases.................................................................................109
Upgrading the Content Server software..............................................................................................109
Using the web interface for Windows Server administration ...................................... 111
Using Windows Remote Desktop Connection.............................................................. 112
Using Remote Desktop .......................................................................................................................112
Using Remote Desktop via the Content Server web interface............................................................112
Setting the system date & time...................................................................................... 113
Port information.............................................................................................................. 114
Ports used by the Content Server.......................................................................................................114
Ports for streaming from the Content Server ......................................................................................115
Ports for streaming from external streaming servers..........................................................................115
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Changing the local administrator account password ..........................................................................117
Restoring to Content Server defaults............................................................................ 118
LCD status display and button functions.............................................................................................118
Restoring the default settings..............................................................................................................119
TANDBERG copyright......................................................................................................................120
Third party licenses information...................................................................................................120
Third party trademark and copyright notices............................................................................122
TANDBERG patents.........................................................................................................................122
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Logging in to the web interface
What you see when the TANDBERG Content Server web interface opens depends on whether guest
access is enabled:
If guest access is enabled, you see the list of recorded conferences that guest users have
permission to see. As the guest user you can play some or all of these conferences.
If guest access is not enabled, you are prompted to log in (also called authenticating). After
you have logged in, the list of recorded conferences is displayed.
To do more than watch conferences you need to log in, and what you can then do depends on your
more about roles, see Understanding users and groups.
To log in:
1. Using a web browser, enter the host name or IP address of the Content Server.
2. Click Log in in the top right of the window.
3. Enter your user name and password. Contact your local site manager for more information.
at the top of the page.
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Supported browsers, plugins & platforms
TANDBERG recommends that you use software mentioned on this page to ensure that you can
watch/stream conferences successfully.
Supported browsers
Ensure that you have JavaScript, ActiveX and media plugins enabled in your browser.
The Conference play properties check determines the conference formats that you can watch on your
computer and displays this information in your Preferences. If you have installed/uninstalled a plugin,
but the Content Server has not been automatically updated, go to Preferences and click Recheck
properties.
MPEG-4
for
QuickTime Flash
MPEG-
4 for
Real
Media
OS
Browser
Windows Media
Mac
v10.5 or
higher
Mozilla Firefox 2 and higher Yes (Silverlight) 2.0 or
higher*
Yes
Yes
Yes
Yes
No
No
Safari 2 and higher
Yes (Silverlight) 2.0 or
higher*
Windows Mozilla Firefox 2 and higher Yes**
Yes
Yes
Yes
Yes
Yes
Yes
Internet Explorer 6 and
higher
Yes
* (i) Microsoft Silverlight plugin for MacOS is available as a free download at the time of publishing
(ii) The Content Editor is not available on Apple Macintosh computers using Silverlight for
conferences in Windows Media format.
** The following Microsoft Windows Media Player is required to display movies in Windows Media ®
WMV format in Mozilla Firefox, and is available as a free download at the time of publishing from
Recommended player versions
Content type
Recommended player
Windows Media Windows: Windows Media Player 9.x or higher
Mac OS 10.5 or higher: Silverlight 2.0 or higher
MPEG-4 for
QuickTime
QuickTime 7.x
MPEG-4 for
Flash
Flash Player 10
RealPlayer™ 10.x
Real Media
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Editing user preferences
After you have logged in, you can edit some preferences for the way items are displayed. The
Note that the Conference play properties are available whether you have logged in or not, so that all
users, including guests, can find out the speed of their internet connection and available players for
playing conferences.
Field
Field description
Usage tips
Details
User name
The name of the user that you are logged This cannot be changed.
in as.
Role
Whether the user has site manager,
creator or viewer privileges.
This cannot be changed. To understand
more about roles, see Understanding
Display name The name of the user as displayed in the
bottom left of the window.
Preferences
Conferences The number of conferences displayed per The default is 20, but you can select 5,
per page
page in the View conferences pages.
10 or 20.
Conference
The conference Category displayed in the See Displaying the Categories list for
Category on View conferences pages when you log
more information.
login
in.
Recording
aliases per
page
If you are a creator, select the number of
Recording aliases displayed per page.
The default is 20, but you can select 5,
10, 20, 50 or 100.
Management lf you are a site manager, select the
The default is 20, but you can select 5,
10, 20, 50 or 100.
items per
page
Categories displayed per page.
Conference play properties
Automatically If you are logged in, you can select this
When you are updating your
preferences:
determine
internet
check box to have the Content Server
automatically calculate your internet
If you are logged in, to manually
choose your speed, deselect the
check box and choose a speed
from the drop-down list.
speed/ Speed connection speed the first time you log in
using a browser/computer combination or
after re-checking your conference play
properties. It is selected by default.
Conferences with a bit rate
Automatically determine internet speed
is always enabled for guests
(unauthenticated users).
greater than that automatically
detected or manually selected
have an exclamation mark next to
them in the Conference list. These
conferences can be played but
you may experience playback
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Field
Field description
Usage tips
issues.
To re-determine the speed of your
internet connection, select the
check box if necessary and click
Recheck properties.
Available
players
Whether Windows Media, QuickTime,
Flash and Real Media players are
available on your computer, and therefore
whether you can view these conference
formats in the Content Viewer.
means that conferences using that
format cannot be viewed in your
browser.
If you see 'player is not installed on
your computer', install the plugin and
click Recheck properties. If the red
exclamation mark is still displayed, then
If you see 'player is installed on your
computer but cannot be used in this
web browser', see Supported browsers,
plugins & platforms.
If a
shows but you are having
problems playing conferences, see the
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Understanding the conference lists
Conferences (recorded calls) are displayed in three lists. Your access to each of the lists depends on
depends on the permissions set on the conference. (Permissions determine who can view or edit the
conference.) To display the Conference lists, go to View Conferences.
Live conferences list
This list shows calls that are currently being recorded. When the call completes, the resulting
conference is transferred to the Recorded list. If there are outputs to transcode, the conference also
appears in the Pending queue. This page refreshes automatically every 10 seconds.
Role
What you see
Guest (not logged
in)
All live conferences that guests have permission to view are listed.
Viewer
All live conferences that you have permission to view or edit are listed.
All live conferences that you have permission to view or edit are listed.
All live conferences are listed. Site managers can edit all live conferences.
Creator
Site manager
Pending queue
The Pending queue shows conferences for which the Content Server is currently processing
the conference, or what outputs have been selected in the Manage Outputs page. (Also see
Role
What you see
Guest (not logged
in)
All live conferences that guests have permission to view are listed.
Viewer
All live conferences that you have permission to view or edit are listed.
All live conferences that you have permission to view or edit are listed.
All live conferences are listed. Site managers can edit all live conferences.
Creator
Site manager
Recorded conferences list
The Recorded conferences list shows conferences for which the call has completed. If the Content
Server is still processing (transcoding) the outputs for a conference, then the conference is listed even
though it cannot be watched or downloaded, and the
icon is displayed beside it. When processing
is complete, the appropriate links are displayed - see below. This page does not refresh automatically.
Role
What you see
Guest (not
logged in)
All recorded conferences that guests have permission to view are listed, both while
they are being processed and after they have been processed.
Viewer
All conferences that you have permission to view or edit are listed, both while they
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Role
What you see
are being processed and after they have been processed.
Creator
All recorded conferences that you have permission to view or edit are listed, both
while they are being processed and after they have been processed.
Site manager
All recorded conferences are listed. Site managers can edit all recorded
conferences.
Common features
These pages have a number of common features:
Category:
Select a Category from the drop-down list to only see conferences belonging to that Category.
Selecting All displays all the conferences that you have access to. The number of conferences
that you can view in each Category is displayed in brackets after the name in the drop-down
list.
Search:
Enter a conference name, description, speaker, location or keyword to search for a particular
used during the call, and can be edited by the conference editors at any time.)
Sort by (Not available for Pending conferences):
Select a sort to rearrange the conferences in the list. By default, conferences are sorted by
date, with the most recent one at the top. (The Pending list shows the order in which
conferences will be processed and their outputs produced. Conferences that are currently
being processed are highlighted.)
Page: If the number of conferences is such that there is more than one page in the list, the
Page links allow you to move between pages.
Show only conferences that I can edit: Displayed for conference editors only. This check box
allows you to display the list showing only conferences that you can edit, rather than including
those that you can only play, download and share.
In addition, if the following links are displayed for a conference, you can:
to have the Content Viewer choose the best stream for you to view based on your bandwidth.
To manually choose a conference size or bit rate to play, choose a link under Play options.
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o
o
If these links do not appear, streaming outputs have not been created for the conference.
If you see a icon beside the Play button and Play is disabled, you do not have the
appropriate media players installed on your computer to watch the conference. Click on
information. If you see the icon but you can still play the conference, then your
bandwidth has been determined to be at a lower rate than the bandwidth of the
conference. You can still play the conference, but you may experience playback
output formats have been produced for a conference.
conferences with streaming outputs because the link opens the Content Viewer (see Watching
in to your email application or you can click Email to open a new email in your email application
with the link to the conference included. If the conference requires a password for security, a
prompt is displayed when the link is used.
Edit: see Editing conferences - overview.
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Watching a conference in the Content Server
web interface
The Content Viewer is opened when you ask to stream/play a conference.
Watching a conference
To stream a conference using the Content Viewer: go to the appropriate View Conferences page
and click the thumbnail, the conference name or the Play button. The conference is displayed at the
best quality for your connection, as determined automatically or entered manually in Preferences. The
conference indexes are displayed, if there are any. For information about the controls, see the
appropriate section below.
The availability of the Content Viewer depends on:
Whether the conference has outputs suitable for streaming. If no outputs are available, the Play
button does not appear in the Conference list and the conference thumbnail and title are not
links. Conference editors can change a conference's outputs using the Manage Outputs page.
The format of the conference outputs (Windows Media, MPEG-4 for QuickTime, MPEG-4 for
Flash or Real Media) and the correct player being installed on your computer. If you are
missing the correct players, the Play button is disabled and appears beside it. Click on the
exclamation mark icon to find out which players are missing. For more information about your
Your bandwidth (internet speed) and the bandwidth of the conference. If your bandwidth has
been determined to be at a lower rate than the bandwidth of the conference, then
appears
beside the Play button. You can still play the conference, but you may experience playback
Notes:
editors in the Manage Outputs page. PC users are able to view outputs in the following formats:
Windows Media, MPEG-4 for QuickTime, MPEG-4 for Flash and Real Media. On an Apple Mac,
Windows Media is supported with the Silverlight plugin, and MPEG-4 for QuickTime and MPEG-4 for
Flash are also supported. See Supported browsers, plugins & platforms to check the supported
formats for different browsers and platforms.
The Template allows a maximum of two bit rate/resolution combinations per format so that you can
choose the bit rate to watch rather than having the Content Server chose it for you. Click Play
options and choose a conference bit rate to play in the Content Viewer. This may be useful for
example if the same conference is watched by users on a fast network and as well as users with only
a dial-up connection.
Using the Content Viewer
If the conference includes a Dual video stream, the editor of the conference can choose how the main
and dual video is displayed: as two videos (main and dual video steams separately), joined (main and
dual video steams side by side as one stream), switching (main video steam then the dual video
steam when it is activated) or picture-in-picture (big dual video steam with the main video steam in a
corner). Otherwise, you just see the main video stream.
The Content Viewer playing an example conference with only main video:
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The Content Viewer playing an example conference with main and dual videos and an index:
The Next layout button
changes where the Content Viewer shows the main and dual
one). This button is not displayed if it is not possible to switch layouts.
The Slide list button
displays the still images taken of the dual stream for conferences with
Audio-only or Small outputs. Clicking on a slide in the list advances the conference to that point
in the conference. Clicking the slide list icon again removes the slide list.
otherwise, the streaming media will fail to load.
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Using the Content Viewer with Silverlight
The Content Viewer initially displays a Play button in
the center: click this to watch the conference. The
controls at the bottom of the window fade after a few
seconds but placing the mouse in the control area
redisplays them.
If the conference includes a dual video stream, the
editor of the conference can choose how the main
and dual video is displayed: as two videos (main and
dual video streams separately), joined (main and
dual video streams side by side as one stream),
switching (main video stream then the dual video
stream when it is activated) or picture-in-picture (big
dual video stream with the main video stream in a
corner). Otherwise, you just see the main video
stream.
on the Index button
displayed to the right
of the conference duration. Clicking on an
index advances to that point in the conference.
The Slide list icon
displays the still images
taken of the dual stream for conferences with
audio-only or Small outputs. Clicking on a slide
advances the conference to that point in the
conference. Clicking the Slide list icon again
removes the slide list.
Note: Microsoft Silverlight uses port 8080 for streaming from the Content Server. If that port is
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Watching a conference on your computer
If a conference has downloadable outputs, you can download the conference to your computer. This
may be better than streaming the conference, especially if you have a maximum download limit on
your internet connection. After the conference has been saved on your computer, you can watch it as
often as you like.
conference before the conference is created. After the conference has been recorded, site managers
or conference editors can add outputs by clicking Edit and then Manage Outputs for the conference.
See Managing conference outputs.
Conferences without downloadable outputs do not have the Download link in the View Conferences
> Recorded page.
To download the conference:
1. Go to View Conferences > Recorded page and click Download for the conference.
2. Select the required format and size of conference.
3. Click Save and browse to the directory in which you want to save the conference. Click Save.
4. On your computer, go to the directory used in the previous step and double-click on the
conference to watch it.
The conference is displayed in the appropriate viewer for its format; that is, in the program that is the
default to play that type of media file on your computer. For example, if QuickTime is set up to always
play .mp4 files and you download an MPEG-4 for Flash file, then it will play in QuickTime if you
double-click on the file.
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Watching a conference on a portable device
(iPod or Zune)
If a conference has downloadable outputs suitable for portable devices, you can download the
conference and then watch it on your iPod or Microsoft Zune device. You need to use a computer as
an intermediary device and then load the conference to the iPod/Zune as you would any other file.
After the conference has been loaded on the device, you can watch it as often as you like.
conference before the conference is created. After the conference has been recorded, site managers
or conference editors can add outputs by clicking Edit and then Manage Outputs for the conference.
See Managing conference outputs.
To watch the conference:
1. Go to View Conferences > Recorded and click Download for the conference.
2. Select the required format: - one of iPod video, iPod audio, Zune video or Zune audio.
3. Browse to the directory on your computer in which you want to save the conference
temporarily. Click Save.
4. From your computer, load the conference on to your portable device.
5. Play the conference on your portable device as you would any other file.
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Sending a link so others can watch a
conference
Click Share and then Email in the Recorded conferences page to share conferences with others. The
Share link only appears for conferences with streaming outputs. (Note that the fact that you can
watch the conference does not automatically mean that the person you send the conference link to
will be able to watch it: this depends on the conference permissions.)
If the conference requires a password for security, a prompt is displayed when the link is used.
URL you typed in to your browser to log in to the Content Server.
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Calling out to record
If your login account has creator privileges you can dial out to an endpoint and record the endpoint's
camera view for the duration of the call as an ad hoc conference.
Scheduled - as opposed to ad hoc - conferences can be recorded using the TANDBERG
Management Suite (TMS) - see Using TMS to schedule conferences to be recorded on the Content
Server and the TMS online help for more information. A maximum of five calls can be recorded (either
scheduled or ad hoc) simultaneously and two of these can be streamed live.
To dial out and record a call:
1. Go to Conference setup > Create conference.
3. Click Place call.
4. To end the call, either hang up from the remote endpoint or system, or click End call.
Field
Field description
Usage tips
Create conference
Recording
alias
used for this call.
You may have a Personal Recording alias or
have been advised which System Recording
alias to use.
If the conference is to be watched live (i.e. while
it is recording), select a Recording alias that
allows this. Conferences recorded with "non-live
streaming" Recording aliases can only be
watched after their outputs have been
processed: how long this takes depends on the
length of the conference and how many other
conference outputs the Content Server is
processing when the call completes. You can
see whether outputs for your conference are in
the queue to be processed by going to View
Conferences > Pending.
Note that No live resources available is
displayed if the Content Server is already
streaming the maximum number of live
conferences, and you will only be able to select
Recording aliases without live outputs.
Template
outputs
outputs that can be watched in the
Content Viewer - both live and on demand
with their layout, format and size.
outputs to download for portable devices.
outputs to download for playback on a
computer.
outputs that will be distributed to Podcast
Producer or iTunes U.
If these are not what you want, select a different
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Field
Field description
Usage tips
Recording alias.
Dial number Enter the address of the remote
The address can be:
an IP address.
endpoint or system to call.
an H.323 ID or E.164 alias, if the Content
Server is registered with a gatekeeper.
a SIP URI, if the Content Server is
registered with a SIP registrar.
Advanced
Expand these setting to selects
By default, the Bandwidth is 768 kbps, if 768
kbps is selected in the Call configuration of the
selected Recording alias. This can be changed
to any of speeds selected in the Call
call settings your own bandwidth and call type.
If you are dialing an IP address, H.323 ID or
E.164 alias, the Call type should be H.323. If
you are dialing a SIP URI, the Call type should
be SIP. SIP may not be an available option if
Call information
Remote
System
The system in the call that the
conference is recording.
These fields are displayed when the conference
is live (that is, after you click Place call) and are
not editable.
Call Type
The call type used for this call:
either H.323 or SIP.
Call Speed
The total bit rate of the call
displayed in kbps (kilobits per
second).
Recording
alias Name
The total bit rate of the call
displayed in kbps (kilobits per
second).
Video
Information
The video codec, data rate of the
video stream in kbps (kilobits per
second), and the video resolution if
the conference is live streaming.
Audio
Information
The audio codec and data rate of
the audio stream in kbps (kilobits
per second).
Dual Stream The current status of the dual
stream.
Encryption
End Call
The current encryption status. If
encryption is on, the encryption
algorithm in use is shown.
Select to end the call and finish
recording.
The call can also be ended by hanging up from
the remote endpoint or system.
Conference information
Name
The name for the conference to be These optional fields can be used to make it
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Field
Field description
Usage tips
displayed in the View conferences easier for users to find and search for the
pages.
conference.
Description
Speaker
Details about the conference to be
displayed beneath the name.
Name(s) of the conference
speaker(s).
Location
Where the conference takes place.
Copyright
Copyright information about the
conference.
Keywords
Category
Keywords that can be used to
search for the conference.
The Category that this conference
will be listed under in the View
conferences pages.
Conference permissions
Who can
view this
conference
Groups and users who will be able One of:
to view the conference. Use Check
access list to validate your entries.
They are also checked when you
click Place call.
Allow access to all users, including
guests: If Allow guest access is selected
selected, all users including guests can
view the conference.
Allow access to all authenticated users:
If Allow guest access is not selected in
selected, all authenticated (logged in)
users can view the conference.
Allow access to only these
authenticated groups and users: If
selected then only groups or users entered
in the field below can view the conference.
Enter all or part of the name or display
name of the group or user - either one per
line or separated by a semicolon. If only
part of a group or user name has been
entered, then clicking Check access list
or Place call adds all matching groups
and users to the list.
Note: After clicking Check access lists or
Place call , the users entered will have the
following formats:
o Local authentication mode:
MACHINENAME\user.name
o Domain authentication mode:
DOMAINNAME (optional)\user.name
o LDAP authentication mode:
user.name
All groups will be in the format group.name
where the group name is expanded to the
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Field
Field description
Usage tips
full LDAP name (for example,
―CN=group.name, OU=staff,
DC=company, DC=com‖).
Note: Only enter groups and users that
have been added to the Groups and users
list on the Content Server (see Adding and
otherwise, the entry will be removed when
you click Check access list or Place call.
Password
If required, enter a password to
restrict streaming access to this
conference and the ability to
download content. The password
If no password is entered, then users who can
view the conference in the Conference list will
be able to play the conference and download
any available content. If a password is entered,
will be visible in clear text to editors users will need to know the password to stream
of this conference and to site
managers.
or download the conference.
Automatically Select to make the conference
When not selected, the groups and users
make
automatically available to the users specified in Who can view this conference
recorded
conference
available
specified in Who can view this
conference above after recording
has finished.
above cannot see the conference in the
Conference list until the conference is made
available by an editor (see Who can edit this
conference below). This may be useful if
editors want to make changes to the conference
before making it available to others.
Who can edit Groups and users who will be able Enter all or part of the name or display name of
this
conference
to edit conference information and the group or user - either one per line or
permissions, use the Content Editor separated by a semicolon. If only part of a
to change the conference, add
further outputs to a completed
conference using the Manage
Outputs page, and delete the
conference. Use Check access
list to validate your entries. They
are also checked when you click
Place call.
group or user name has been entered, then
clicking Check access list or Place call adds
all matching groups and users to the list.
Note: After clicking Check access list or Place
call, the users entered will have the following
formats:
Local authentication mode:
MACHINENAME\user.name
Domain authentication mode:
DOMAINNAME (optional)\user.name
LDAP authentication mode: user.name
All groups will be in the format group.name
where the group name is expanded to the full
LDAP name (for example, ―CN=group.name,
OU=staff, DC=company, DC=com‖).
Note: Only enter groups and users that have
been added to the Groups and users list on the
Content Server (see Adding and updating
will be removed when you click Check access
list or Place call.
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Using TMS to schedule conferences to be
recorded on the Content Server
TANDBERG recommends that you use the TANDBERG Management System (TMS) for scheduled
calls that you want to record with the Content Server. This is because TMS is aware of the Content
Server's capabilities so that resource conflicts are resolved at the time of the booking. This is in
contrast to ad hoc calls, either calling out to an endpoint or calls in to the Content Server: there is no
guarantee that those calls will be connected; it depends on the number and type of calls happening
when you place the call. Therefore, TANDBERG recommends that a Content Server which is
managed by TMS should not be used for ad hoc calls.
To add the Content Server to TMS:
These steps only need to be performed once for each Content Server that you add to TMS.
1. Enable the Content Server API:
a. Go to Management settings > Site settings.
b. In the API section select API enabled.
c. TANDBERG recommends that you change the API password from the default to a strong
password.
2. Configure the Content Server:
o
If the Content Server is registered to a gatekeeper in Gateway mode, users booking a
conference in TMS 11.8 and above can choose from a range of System Recording
aliases and their Personal Recording aliases. No further special configuration is
necessary on the Content Server side for standalone Content servers.
settings is set to the network load balanced address for the cluster; otherwise links to
conferences generated by TMS may not work.
o
If the Content Server is registered to a gatekeeper in Terminal mode, only System
aliases and dedicated Personal Recording aliases (with the owner set to api-admin) are
available for recording conferences. On the Content Server:
owner set to api-admin.
aliases will be available for booking by TMS.
3. Add the Content Server/Content Server cluster to TMS. For more information, read the TMS
online help.
To use TMS to book conferences on the Content Server:
1. Go to Booking > New Conference.
3. Save the booking. TMS will provide a link to view the conference.
For more information, read the TMS online help.
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Editing conferences - overview
After a conference has been recorded, conference editors can update the conference as follows:
Editing conference information and permissions: conference information is used to search for
the conference in the Recorded conferences list. Conference permissions define who can
view the conference and who can edit it.
Managing conference outputs: how the conference is made available to users - the format and
size of outputs and whether it is viewable in the Content Server interface, downloadable or
distributed to Podcast Producer or iTunes U.
Indexing, cropping & concatenating conferences in the Content Editor: delete unwanted
portions of a conference or join two conferences together.
Site managers can edit all conferences.
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Editing conference information & permissions
Conference editors can update the conference information and permissions of conferences that they
are editors of at any time. Site managers can do this for any conference. (To change, add or delete
conference outputs, see Managing conference outputs.)
To edit conference details:
1. Go to View Conferences > Recorded.
2. Click Edit and then Edit conference.
4. Click Save.
Field
Conference information
Name
The name for the conference to be
Field description
Usage tips
These optional fields can be used to help users
displayed in the View conferences to search for the conference.
pages.
Description Details about the conference to be
displayed beneath the name.
Speaker
Name(s) of the conference
speaker(s).
Location
Where the conference took place.
Copyright
Copyright information about the
conference.
Keywords
Category
Keywords that can be used to
search for the conference.
The Category that this conference
will be listed under in the View
conferences pages.
Date
The date and time at which the
recording was started.
These fields are for information only; you cannot
edit these fields.
Duration
The length of the conference both
rounded to the nearest minute and
in HH:MM:SS format.
URL
The link to the conference. Click
Play to watch the conference in the
send the link to another user.
Conference thumbnails
Thumbnails Choose a thumbnail to represent the A thumbnail is an image of the conference‘s
conference on the Recorded
recorded video that helps users to identify the
conference page. Then refresh the conference. They are taken at 5 seconds, 1
page or restart the browser to see
the change in the Recorded
conference page.
minute, 5 minutes, 30 minutes, and 1 hour into
the conference. The 30 minute snapshot is the
default, or the last one for conferences shorter
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Field
Field description
Usage tips
than 30 minutes.
Conference permissions
Who can
view this
Groups and users who can view the One of:
conference. Use Check access list
Allow access to all users, including
conference to validate your entries: they are
guests: If Allow guest access is selected
selected, all users including guests can
view the conference.
also checked when you Save.
Allow access to all authenticated users:
If Allow guest access is not selected in
selected, all authenticated (logged in) users
can view the conference.
Allow access to only these
authenticated groups and users: If
selected then only groups or users entered
in the field below can view the conference.
Enter all or part of the name or display
name of the group or user - either one per
line or separated by a semicolon. If only
part of a group or user name has been
entered, then clicking Check access list or
Save adds all matching groups and users
to the list.
Note: After clicking Check access list or
Save, the users entered will have the
following formats:
o
o
o
Local authentication mode:
MACHINENAME\user.name
Domain authentication mode:
DOMAINNAME (optional)\user.name
LDAP authentication mode:
user.name
All groups will be in the format group.name
where the group name is expanded to the
full LDAP name (for example,
―CN=group.name, OU=staff, DC=company,
DC=com‖).
Note: Only enter groups and users that
have been added to the Groups and users
list on the Content Server (see Adding and
entry will be removed when you click
Check access list or Save.
Password
If required, enter a password to
restrict streaming access to this
conference and the ability to
If no password is entered, then users who can
view the conference in the Conference list, will
be able to play the conference and download
download content. The password is any available content. If a password is entered,
visible in clear text to editors of this users will need to know the password to stream
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Field
Field description
Usage tips
conference and to site managers.
or download the conference.
Make
recorded
Select to make the conference
available for groups and users
When not selected, then the groups and users
specified in Who can view this conference
above do not see the conference in the
Conference list. This may be useful if editors
(see Who can edit this conference below) want
to make changes to the conference before
making it available to others.
conference specified in Who can view this
available
for viewing
conference above.
It is also possible to make a conference available
by selecting the conference in the Conference
list and clicking Edit, then selecting Make
conference available.
Who can
edit this
Groups and users who can edit
conference information and
Enter all or part of the name or display name of
the group or user - either one per line or
conference permissions, use the Content Editor separated by a semicolon. If only part of a group
to change the conference, add
further outputs to a completed
conference using the Manage
outputs page, and delete the
or user name has been entered, clicking Check
access list or Save adds all matching groups
and users to the list.
Note: After clicking Check access list or Save,
conference. Use Check access list the users entered will have the following formats:
to validate your entries: they are
also checked when you Save.
Local authentication mode:
MACHINENAME\user.name
Domain authentication mode:
DOMAINNAME (optional)\user.name
LDAP authentication mode: user.name
All groups will be in the format group.name
where the group name is expanded to the full
LDAP name (for example, ―CN=group.name,
OU=staff, DC=company, DC=com‖).
Note: Only enter groups and users that have
been added to the Groups and users list on the
Content Server (see Adding and updating groups
when you click Check access list or Save.
Export conference
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Managing conference outputs
Site managers and editors of the conference can:
Add new on demand outputs for that conference. The conference outputs will be added into the
Offline Transcoding Queue for processing and transcoding will start when all the conferences
higher in the queue have been processed. Note that the total number of outputs can now
exceed the six permitted when a conference is created; however, adding outputs puts an added
transcoding load on the Content Server and uses more disk space.
Delete outputs that are no longer needed by deselecting them and clicking Save. Note that files
sent to external servers, for example, Podcast Producer or QuickTime Streaming Server, are
not deleted off those servers but this can be done manually, if required.
Change previously chosen layouts, formats and sizes.
To manage outputs:
1. Go to View Conferences > Recorded conferences.
2. Click Edit and then select Manage outputs.
3. Update how you want to make the conference available by selecting the appropriate check
boxes. Selecting a check box opens a section of the page:
o
o
o
o
Outputs to view in the Content Server web interface
Outputs to download for portable devices
Outputs to download for general purpose
Outputs for distribution to Podcast Producer or iTunes U
5. Click Save.
Field
Field description
Usage tips
Manage outputs
Conference
call speed
(kbps)
The bit rate at which the
conference was recorded in kbps and Large outputs.
(kilobits per second).
This number may affect the bit rate of Medium
Recorded
with dual
stream
Whether this conference was
recorded with a dual video stream Only the single video layout will be available if
or not.
This affects the layouts available for outputs.
the conference was recorded without a dual
video stream.
Viewable in
the Content
Server web
interface
Select to open the Outputs to view
in the Content Server web
interface section where you can
edit output settings for the Content
Viewer.
Downloadable Select to open the Outputs to
for portable
download for portable devices
devices (iPod section where you can edit output
and Zune)
settings for Downloadable for
portable devices (iPod and Zune).
Downloadable Select to open the Outputs to
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Field
Field description
Usage tips
for general
purpose
download for general purpose
section.
Distributed to Select to open the Outputs for
Podcast
Producer or
iTunes U
distribution to Podcast Producer
or iTunes U section where you
can edit output settings for
Podcast Producer and iTunes U.
Outputs to view in the Content Server web interface
Output layout Select the layout to use.
video stream, this will be the single video layout
where one stream is created showing the main
video source.
If the conference was recorded with a dual video
stream, then this is one of:
Two videos: creates one stream for the main
video stream and one for the dual video stream
to be displayed in the Content Viewer. If the dual
video stream is not used during the call, then
only the main video is shown during on demand
playback. Two streams are displayed for live
conferences irrespective of whether the dual
video steam is being used (that is; a portion of
the Content Viewer shows the default Content
Server image shown here while there is no dual
video stream in the conference).
Joined: creates one stream consisting of the
main video stream on the left and the dual video
stream to the right. For Live broadcasts, the
image shown above is displayed instead of the
dual video stream while there is no dual video
stream in the conference.
Switching: creates one stream. The main video
stream is replaced by the dual video stream
when the dual video stream is activated. The
main video stream is displayed again when the
dual video stream stops.
Picture in picture: creates one stream with the
main video stream inserted into the dual video
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Field
Field description
Usage tips
stream. When the dual video stream is activated,
the main video stream transitions to the selected
location, displaying the dual video stream as the
larger picture. On turning off the dual video
stream, the main video stream transitions to take
up the entire picture again.
On demand
formats
Select up to three of the four
formats:
All these formats can be viewed on a PC so long
as the correct plugins have been downloaded
and installed.
MPEG-4 for QuickTime, MPEG-4 for Flash, and
Windows Media (played using Silverlight) are
available for Apple Mac when the correct plugins
have been downloaded and installed.
Windows Media for playback
using Windows Media Player
on a PC or using Silverlight
on an Apple Mac.
MPEG-4 for playback using
QuickTime.
MPEG-4 for playback using
Flash player.
Real Media for playback
using Real Media Player.
On demand
sizes
Select up to two conference sizes Audio only: For use when users have very poor
based on your users' streaming
environment and internet
connection
quality internet access. Audio will be recorded
and played back, and, if the dual video stream is
activated during the call, it will be displayed as
still images.
Small: For use when users have modem access.
The target bit rate for Small outputs for this
conference is displayed in Bit rates below. In the
Two videos layout, the dual video stream is
displayed as still images.
Medium: For use with broadband access to the
internet. The target bit rate for Medium outputs
for this conference is displayed in Bit rates
below.
Large. For access to a high-speed LAN. This
format takes the longest to transcode. The target
bit rate for Large outputs for this conference is
displayed in Bit rates below.
Bit rates
(kbps)
Displays the target bit rate for the
Small, Medium and Large sizes.
The number displayed depends
on the target bit rates set in Site
which the conference was
recorded.
On demand
Media server configurations for on demand
configuration viewing of the conferences
Select the Media server
The Media servers configurations shown in the
drop-down lists by default are those selected in
settings
recorded using this template.
Formats not selected above are
grayed out.
Outputs to download for portable devices
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Field
Field description
Usage tips
Output layout Select the layout to use.
video stream, this will be the single video layout
where one movie file is created showing the
main video stream.
If the conference was recorded with a dual video
stream, then this is one of:
Switching: creates one movie file. The main
video stream is replaced by the dual video
stream when the dual video stream is activated.
The main video stream is displayed again when
the dual video stream stops.
Picture in picture: creates one movie file with the
main video stream inserted into the dual video
stream. When the dual video stream is activated,
the main video stream transitions to the selected
location, displaying the dual video stream as the
larger picture. On turning off the dual video
stream, the main video stream transitions to take
up the entire picture again. This layout can be
restrictive when viewing on a low resolution
monitor.
Portable
devices
Select your choice of portable
device(s) and whether you want
audio and video, or audio-only:
These outputs are available using the Download
link on the Recorded Conference page.
Download the files to the correct folder for
synchronizing with your portable device.
iPod formats are optimized for 5th generation
Apple iPod (and compatible) devices. Zune
formats are optimized for 1st generation
Microsoft Zune (and compatible) devices.
iPod Video
iPod Audio
Zune (Microsoft compatible)
Video
Zune (Microsoft compatible)
Audio
Outputs to download for general purpose
Output layout Select the layout to use.
video stream, this will be the single video layout
where one movie file is created showing the
main video.
If the conference was recorded with a dual video
stream, then this is one of:
Joined: creates one movie file consisting of the
main video source on the left and the dual video
source to the right. For Live broadcasts, the
image shown above is displayed in the video
instead of the dual video stream while there is no
dual video stream in the conference.
Switching: creates one movie file. The main
video stream is replaced by the dual video
stream when the dual video stream is activated.
The main video stream is displayed again when
the dual video stream stops.
Picture in picture: creates one movie file with the
main video stream inserted into the dual video
stream. When the dual video stream is activated,
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Field
Field description
Usage tips
the main video stream transitions to the selected
location, displaying the dual video stream as the
larger picture. On turning off the dual video
stream, the main video stream transitions to take
up the entire picture again.
Formats
Sizes
Select up to three formats.
Select up to two sizes.
Because the outputs will be downloaded and
viewed on a computer, the quality of the internet
connection is not an issue, other than the time it
takes to download. After downloading, users with
poor internet connections can watch the
conferences without being connected to the
internet.
Outputs for distribution to Podcast Producer or iTunes U
Output layout Select the layout to use.
video stream, this will be the single video layout
where one movie file is created showing the
main video.
If the conference was recorded with a dual video
stream, then this is one of:
Joined: creates one movie file consisting of the
main video source on the left and the dual video
source to the right. For Live broadcasts, the
image shown above is displayed in the video
instead of the dual video stream while there is no
dual video stream in the conference.
Switching: creates one movie file. The main
video stream is replaced by the dual video
stream when the dual video stream is activated.
The main video stream is displayed again when
the dual video stream stops.
Picture in picture: creates one movie file with the
main video stream inserted into the dual video
stream. When the dual video stream is activated,
the main video stream transitions to the selected
location, displaying the dual video stream as the
larger picture. On turning off the dual video
stream, the main video stream transitions to take
up the entire picture again.
Podcast
Producer
Select this option and a Media
server configuration for Podcast
Producer to automate the process
of uploading recorded content to
your Podcast Producer server.
The size of the output for Podcast Producer is
always Large.
iTunes U
Select this option and a Media
Choose the size (Small, Medium or Large) of the
server configuration for iTunes U output to upload to iTunes U. You can also
to automate the process of
uploading recorded content to an
iTunes U account.
specify an additional audio-only output.
Summary
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Field
Field description
Usage tips
Outputs to
view in the
Content
Server web
interface
Displays information about the
outputs created viewing in the
Content Viewer by the selections
above.
The following information is shown for each
output:
a description: the format, layout and size
the status
the physical path and file name if the
output‘s Media server configuration writes
movies to the default media location
how the output was transcoded (live or
offline). If the output was live transcoded
and there is no offline transcoded output,
there is an option to Re-transcode.
the system name of the Content Server that
did the transcoding (this may be a different
Content Server if the Content Server is in a
cluster)
the on demand URL
the bandwidth in kbps (kilobits per second)
and dimensions
If the layout selected is Two videos, then there
will be two movie files – one for the main video
stream and one for the dual video stream.
Outputs to
download for outputs created for Portable
Displays information about the
The following information is shown for each
output:
portable
devices
Devices by the selections above.
a description: the format and layout
the status
the physical path and file name
how the output was transcoded (offline)
the system name of the Content Server that
did the transcoding (this may be a different
Content Server if the Content Server is in a
cluster)
the bandwidth in kbps (kilobits per second)
and dimensions
Outputs to
Displays information about the
The following information is shown for each
output:
download for outputs created for download to
general
purpose
users' computers by the selections
above.
a description: the format and layout
the status
the physical path and file name
how the output was transcoded (offline)
the system name of the Content Server that
did the transcoding (this may be a different
Content Server if the Content Server is in a
cluster)
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Field
Field description
Usage tips
the bandwidth in kbps (kilobits per second)
and dimensions
Outputs for
Displays information about the
The following information is shown for each
distribution to outputs created for distribution to output:
Podcast
Producer or
iTunes U
Podcast Producer or iTunes U by
the selections above.
a description: the format and layout
the status
how the output was transcoded (offline)
the system name of the Content Server that
did the transcoding (this may be a different
Content Server if the Content Server is in a
cluster)
the bandwidth in kbps (kilobits per second)
and dimensions
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Indexing, cropping & concatenating
conferences in the Content Editor
You can use the Content Editor to edit conferences that you are an editor of. Site managers can edit
any conference. The Content Editor can:
Crop the conference by changing its start (in point) and/or end (out point).
same conference twice.
All changes are non-destructive; therefore you can change the in and out points for a conference, for
example, many times. Viewing the conference in the Content Viewer reflects the changes straight
away. However, downloads need to be re-transcoded: click Save and close. This removes existing
downloadable outputs and replaces them with new ones when they have been transcoded.
Notes:
To open a conference in the Content Editor, the conference must have outputs that can be viewed in
the Content Viewer.
You can use the Content Editor on an Apple Mac using MPEG-4 for QuickTime or MPEG-4 for Flash.
The Content Editor is not available on the Mac for Windows Media conferences using Silverlight.
The Content Editor window
Open the Content Editor by going to View conferences > Recorded, clicking Edit for the appropriate
conference and selecting Open content editor.
The top section displays the movies on the left and the Index options on the right with previously
created Indexes displayed. Indexes are used to progress the conference to a specific point in the
conference, making it easier for users to find where they want to watch in the conference. By clicking
an item in the Index, the conference will start playing at that reference point.
Note: Indexes can only be added, deleted or renamed in the Content Editor, but they are displayed
and can be used in the Content Viewer when watching the conference.
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the conference
volume, play and
pause controls.
The bottom section of the Content Editor has:
in
and out
sliders to
change the start
and end points.
a Join recording
button to append
another
conference to this
one.
Indexing a conference
Play the conference and pause it where you want an index, or click on the seek bar to jump to a point
in the video, then click Add index. Type in a name and click Save and close.
Cropping a conference
To crop a conference, move the sliders to where you want the conference to start and stop and click
Save and close.
Removing a section in the middle of a conference
You may have recorded a conference that you are an editor of that has a break in the middle that you
want to remove. This is how it is done:
1. Open the conference in the Content Editor as described above.
2. Click Join recording to show the list of conferences that can be joined to this one. Add the
same conference again by clicking Join recording next to the conference name.
3. Click on the first thumbnail and then adjust the Out point of the original conference to the
beginning of the section you want to remove.
When you join a recording, the conference thumbnails appear next to the conference controls.
In the example image, the highlighted thumbnail is the original conference and the thumbnail of
the joined conference is beside it.
4. Click on the second thumbnail and then adjust the In point of the 'joined' copy of the conference
to the end of the section that you want to remove.
5. If required, add indexes to each conference and click Save and close.
7. If necessary, repeat the steps to make any final adjustments.
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Concatenating conferences
To be able to join conferences, you must have edit access to both conferences (or have the site
To join two conferences:
1. Open the conference in the Content Editor as described above.
2. Click Join recording to show the list of conferences that can be joined to this one. Add a
different conference by clicking Join recording next to the required conference.
4. If required, add indexes to each conference.
5. Click Save and close.
7. If necessary, repeat the steps to make any final adjustments.
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Understanding recording configurations
The Content Server records calls and can produce the resulting conferences in a range of formats
and sizes for users to watch or download. Conferences can be made available to all or selected
users, and given information to make them easier for users to find. All this is controlled by a
If the system defaults are not suitable, then you can configure the following.
Recording aliases are created by the site manager. There are two types of Recording alias:
Personal Recording aliases, which have an owner. Recording alias owners must have a creator
role and can edit certain parts of their Recording alias.
TANDBERG recommends that site managers create one or more Personal Recording aliases for
To record a call, users can:
Use the TANDBERG Management Suite (TMS), specifying a Recording alias to use to record a
scheduled conference.
Dial an address (H.323 ID, E.164 alias or SIP URI) of a Recording alias from an endpoint or
remote system to create an ad hoc conference.
Go to Conference setup > Create conference, select a Recording alias and dial out to create
A Recording alias is used to create a conference: it defines several properties (see the diagram
below):
The Recording alias name that can be selected when scheduling a conference in TMS, or
dialing out from the Content Server web interface.
Owners can edit certain parts of their Recording alias. See Adding & editing Recording aliases
for details of the properties that can be edited.
Dialing addresses (H.323 ID, E.164 alias or SIP URI depending on how the gatekeeper and
Recording alias.
which Template they want to use in a Recording alias. Only site managers can add, edit or
delete Templates. Templates may also contain Media server configurations which contain
settings for where conference media is stored, and how it is streamed or distributed.
call speeds, maximum call length, encryption, and advertised video and audio codecs. Only site
managers can select a Call configuration for a Recording alias.
Default conference information and a Category that is copied to conferences created with this
Recording alias. The Category must be added to the Categories list first. Site managers and
Recording alias owners should add as much default conference information as possible to
make conferences created with this Recording alias easy to find.
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Default conference permissions that specify who can view and edit conferences created with
this Recording alias. The groups and users specified must be added to the Groups & users list
first.
When a conference is created, the following properties are copied from the Recording alias used to
create it to the new conference:
Live and on demand outputs from the Template. On demand outputs can be changed by
conference editors or site managers in Manage Outputs after the conference has finished
recording.
Conference information and a Category that users can use to search and sort conferences.
Conference editors or site managers can change the conference information at any time. The
Category must be added to the Categories list first.
Permissions that specify who can view and edit the conference. Conference editors or site
managers can change the conference permissions at any time. The groups and users specified
must be added to the Groups and users list first.
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Storing recordings
The default location for media files is drive E:. You can change this to store files on a Network
Attached Storage device (NAS), so that the recording capacity is not limited by the disk space on the
Content Server. Then media will be recorded to a temporary directory on the Content Server before
automatically being moved to the NAS. The Content Server streams the media from the NAS.
TANDBERG recommends using a NAS device built on the Windows Storage server that is also
Windows Hardware Quality Lab certified. The file sharing protocol used by the Content Server to the
NAS is Microsoft SMB.
Notes: For best performance, TANDBERG recommends that the NAS used is a device dedicated to
media storage. Running applications such as domain controllers, databases or external streaming
servers on the same device may result in errors.
The Content Server must be added to the same domain as the NAS.
Changing the storage location to use Network Attached
Storage
Ensure you have enough time to complete the operation. The TCS Wizard copies all media files
referenced by the Content Server database from the local E: drive to the external storage location.
This takes several minutes, depending on how much media is recorded.
To change the media storage location from the default E: drive to a NAS
WARNING: Using the wizard to move media from the local E: drive to the external storage location
does not move any media files which are not associated with the Content Server‘s database. That
includes orphaned temporary files not used in any conferences, .tcb import or export files, and files
placed in the data folder by users. These files will not be moved and will be deleted. However when
you use the TCS Wizard to move media between one NAS location and another, or from the NAS
back to a local TCS disk drive, these files will not be moved, and the TCS Wizard will not delete them
from the NAS.
1. Back up the Content Server.
2. Add the Content Server to the same domain as the NAS. If you add the Content Server to an
existing domain, you need to define a separate security policy for the Content Server, otherwise
the existing security policies may prevent the server from functioning correctly. Please contact
your authorized TANDBERG reseller for details of the recommended security policy settings.
3. Choose or create an account in the domain that IIS (Microsoft's Internet Information Server) on
the Content Server will use to access the share on the NAS. This domain account needs to
have both administrative rights on the Content Server and permissions over the NAS share. It
can have any name - in this topic we use MYDOMAIN\TCSNASUSER.
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Note: The TCS Wizard can run under the following user accounts:
a domain administrator account
the special domain account, MYDOMAIN\TCSNASUSER
the local administrator account
4. Configure the NAS, if you have not already done so.
b. Set up a shared folder.
c. Set permissions on the share to allow the Content Server and the shared account
(MYDOMAIN\TCSNASUSER in this example) full control over the share. Right-click on the
share and select Sharing and Security... Click Permissions. Click Add.
d. Click Object Types. Select Computers and click OK.
e. Enter <Content Server Server Name> (as registered in the domain). Click Check Names
and OK.
f. Enter the shared account name (MYDOMAIN\TCSNASUSER). Click Check Names and OK.
g. Give the Content Server and the shared account (MYDOMAIN\TCSNASUSER) full control
over the share.
h. Click the Security tab. Click Add. Repeat steps d to g to give the Content Server and
MYDOMAIN\TCSNASUSER full control of the NAS share.
6. Run the TCS Wizard.
7. Click Alternate Storage [NAS] Wizard.
If there are live calls, the wizard prompts you to end all calls. It also puts the Content Server in
Idle mode, so that no new calls or transcoding jobs are accepted while the wizard is running.
The wizard must complete (or be cancelled) in order to return the Content Server to normal
operation (Online mode). This happens automatically.
8. Follow the on-screen instructions.
a. Enter the remote server information for the new NAS location in the format:
\\ServerName\ShareName\. ServerName must be entered as the DNS name, not IP
address, otherwise the wizard will fail.
b. At the Content Server Checks step, confirm that the Content Server has been backed up
and that anti-virus software has been stopped (if any has been installed). If this is not the
case, cancel the wizard and complete those actions, then run the wizard again. Your system
will not have changed if you cancel.
c. The NAS: Test Result step displays information about your intended setup. If all the tests
have been successful, click Configure to configure the Content Server and move existing
media files from the NAS back to the E: drive. This may take several minutes depending on
how much media has to be moved. You may also click Finish to exit the wizard without
making any changes at this step. If any tests failed, you cannot continue. Check the external
NAS configuration and the information you entered and try again.
9. When the process is complete, click Finish. No server restart is necessary. TCS Wizard logs
are available in E:\logs\SetupUtility. To check your new media location, go to Management
Settings > Server Overview.
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Note: If the password for the domain account that the Content Server uses to access the NAS share
changes subsequently, complete step 4 below. If you want to use another domain account, complete
all the steps:
1. Add the new domain account to the Administrators group first: go to Start> Administrative
Tools> Computer Management.
2. Select System Tools > Local Users and Groups > Groups.
3. Double-click Administrators and add the new domain account to the Administrators group
(see step 3 above).
4. In the TCS wizard select the NAS wizard and then use the Update user account option to
update the Content Server. Follow the on-screen instructions.
Changing the storage location back to the default storage
location
You will not be able to complete this process if the media size on the NAS is larger than the space
available on the E: drive. Check the data folder size on the NAS first and, if you want to proceed,
delete some conferences using the Content Server web interface if your NAS data folder is larger
than space available on the E: drive.
Follow the steps in the previous section (Changing the storage location to use a Network Attached
Storage) from step 5 onwards but select Return media to local storage in the wizard and enter the
new location in which to store media.
Changing the storage location from one NAS location to
another
You will not be able to complete this process if the media size on the original NAS location is larger
than the space available on the destination drive. Check the data folder size on the NAS first and
delete some conferences if necessary.
Follow the steps in the previous section (Changing the storage location to use Network Attached
Storage) from step 5 onwards but select Move media to a different network location in the wizard
and enter the new location in which to store media.
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Displaying the Categories list
A conference can be assigned a Category to make searching for conferences faster. Six Categories
come with the Content Server: Announcements, Education, General, Meetings, News and Training.
Each Category has a name and can have a description.
Site managers can display the Categories list: go to Management settings > Categories. From the
Categories list, they can:
Delete Categories: select the Category and click Delete selected. (If you delete a Category
that is in use in a conference or Recording alias, the conference or Recording alias then has no
Category.)
can be added.
Recording aliases can be assigned a Category so that any conference created using the Recording
alias is assigned that Category.
Note: In the View Conferences pages, guests (unauthenticated users) and users with the viewer or
creator role who have logged in only see a Category in the drop-down list if there is a conference in
that Category that they have permissions to see. The number of conferences in each Category is
displayed in brackets. All Categories are displayed to site managers.
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Adding & editing Categories
Administrators can add and edit Categories. A conference can be assigned a Category to make
searching for conferences faster in the View conferences pages.
To add a new Category:
1. Go to Management settings > Categories.
2. Click Add category.
3. Enter a Name and, if required, a Description. (Descriptions are optional and are displayed only
in the Categories list.)
4. Click Save.
To update a Category:
1. Go to Management settings > Categories.
2. Click Edit for the Category that you want to update.
3. Update the Name and/or the Description.
4. Click Save.
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Displaying the Recording alias list
Recording aliases are used to record calls and contain all the information about how the new
conference is created. The Content Server is delivered with a number of default Recording aliases
called:
Default Live and OnDemand: conferences created using this Recording alias can be
streamed while the call is ongoing, and also watched after the conference completes and has
been transcoded.
Default OnDemand only: conferences created using this Recording alias can be watched after
the conference completes and has been transcoded.
The Recording alias determines:
What to dial to record using this Recording alias.
How the Content Server communicates with the remote endpoint or system while recording,
How conferences created with this Recoding alias are streamed or played back, and whether
they can be played live (while recording is in progress) or only on demand. This is specified by
What conference information will be copied to conferences created with this Recording alias.
Who has access to view or edit conferences created with this Recording alias and whether they
have a password which must be entered before users can watch or download them.
Conference information (such as the name, description, speaker, location, copyright and Category),
conference permissions and outputs specified in the Recording alias are automatically copied to a
conference that is created using that Recording alias. This information can be edited before the call is
placed, during the call and also after the call has finished.
Only site managers can add new Recording aliases. Site managers can see and edit all the properties
of all Recording aliases, deciding whether a Recording alias is a System or Personal Recording alias.
Creators who own a personal Recording alias can only see and edit selected properties.
Note: Conferences made with the same Recording alias have the same default settings but different
conference URLs.
Displaying the Recording alias list
To display the list of current Recording aliases, go to Conference setup > Recording aliases. From
the Recording alias list you can:
existing Recording alias, change its name and dialing properties, and then click Save as.
Select a Recording alias and then click Delete selected to delete it. If you cannot delete a
Recording alias, its check box is grayed. Only site managers can delete Recording aliases.
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The following information is displayed for each Recording alias.
Field
Field description
Usage tips
Name
The name of the Recording alias.
H.323 ID
The unique H.323 ID to be dialed to The Content Server must be registered with a
record using this Recording alias.
gatekeeper to use an H.323 ID (that is, a
Content Server is registered as a Gateway, the
H.323 ID must be prefixed by the H.323
displayed here.
E.164 alias The E.164 alias to be dialed to
The Content Server must be registered with a
gatekeeper to use an E.164 alias. If the Content
Server is registered as a Gateway, the E.164
alias must be prefixed by the E.164 gateway
here.
record using this Recording alias.
SIP URI
Owner
The SIP address (URI) to be dialed The Content Server must be registered with a
to record using this Recording alias. SIP registrar to use a SIP URI (that is, a SIP
The owner of this Recording alias.
For System Recording aliases the owner is
<machine-name>\Administrator.
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Adding & editing Recording aliases
One of these is the Recording alias type which determines whether it is a System Recording alias or
a Personal Recording alias. Personal Recording aliases have an Owner other than the local
administrator and the Owner of a Personal Recording alias can edit some of the properties of that
A Recording alias is selected when selecting to record scheduled conferences using the TANDBERG
Management Suite (TMS), by dialing an address of a Recording alias or when creating an ad hoc
TMS to schedule conferences to be recorded on the Content Server and the TMS online help.
When using:
A gatekeeper, up to twenty four Recording aliases can be created when the Content Server is
registered to the gatekeeper in Terminal mode. There is no limit on the number of Recording
aliases when the Content Server is registered to the gatekeeper in Gateway mode
A SIP registrar, up to twenty four SIP registrations can be used.
Neither a gatekeeper or SIP registrar, only IP dialing is supported.
To add a new Recording alias:
1. Go to Conference Setup > Recording aliases.
2. Click Add Recording alias.
4. Click Save.
You can also use an existing Recording alias, change its fields (see below) and then click Save as.
To edit an existing Recording alias:
1. Go to Conference Setup > Recording aliases.
2. Click Edit for the Recording alias that you want to update.
4. Click Save.
Field
Field description
Usage tips
Recording alias
Name
Enter a meaningful name for the This helps TMS users to choose the correct
Recording alias.
Recording alias when they choose to record
scheduled conferences, and users who are
Recording alias
type
Select either Personal or
System.
Personal Recording aliases can only be used
by the Owner (see the next field). Owners of
Personal Recording aliases can edit some
properties of their Personal Recording
aliases but cannot change the Recording
alias type, owner, dialing properties or Call
configuration.
System Recording aliases are available to all
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Field
Field description
Usage tips
default, only site managers can edit System
Recording aliases. Conferences recorded
with a System Recording alias are
automatically made available when the
conference finishes.
Personal
Recording alias
owner
For Personal Recording aliases, The owner automatically becomes an editor
select the owner from the drop- of any conference created using the
down list. The list displays users Recording alias: see Editing conferences -
site manager or creator.
properties of the Recording alias.
The owner of all System Recording aliases is
the local administrator and this cannot be
changed. For information about roles, see
Dialing properties
H.323 ID
A unique H.323 ID: calling the
Content Server with this H.323
ID creates a conference using
this Recording alias.
The Content Server must be registered with
a gatekeeper to use an H.323 ID (this field
only displays if a gatekeeper is enabled in
registered to the gatekeeper as a Gateway,
this H.323 ID must be prefixed by the H.323
when dialing. Only site managers can see
the Site settings page; therefore the prefix is
displayed in this field before the H.323 ID so
that Owners can see the complete string to
dial.
E.164 alias
An E.164 alias: calling the
Content Server with this E.164
The Content Server must be registered with
a gatekeeper to use an E.164 alias (this field
alias creates a conference using only displays if a gatekeeper is enabled in
this Recording alias.
registered to the gatekeeper as a Gateway,
this E.164 alias must be prefixed by the
settings when dialing. Only site managers
can see the Site settings page; therefore the
prefix is displayed in this field before the
E.164 alias so that Owners can see the
complete string to dial.
SIP address (URI) A SIP address (URI) calling the The Content Server must be registered with
Content Server with this SIP
address creates a conference
using this Recording alias.
a SIP registrar to use a SIP URI (this field
only displays if a SIP registrar is enabled in
SIP display name If you entered a SIP URI, enter a The SIP display name is presented to other
name for it.
systems as a description of the SIP URI by
the SIP registrar. (This field only displays if a
Recording settings
Templates can be created or edited (and
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Field
Field description
Usage tips
outputs
this Recording alias.
deleted) by site managers: click Add or Edit.
Check the Template Outputs to Clicking Return in the Template page returns
ensure that appropriate outputs you to this page.
will be generated when a
The Recording alias Owner cannot add or
conference is created using this edit Templates, but they can select a
Recording alias.
different one to use with their Recording
alias.
Call configurations can be created or edited
page returns you to this page.
use with this Recording alias.
Show countdown Select to show a five second
The Recording alias Owner can change this
before recording
countdown on the remote
endpoint(s) before recording
starts so that the speaker has
time to prepare before recording
starts.
field.
Send email after
conference
finishes
Select to send an email
containing a link to the
conference to the To email
address when a conference
created using this Recording
alias completes.
Cannot be selected in a System Recording
alias.
Note that Send email when conference
finishes must be selected and an SMTP
email to be sent.
The Recording alias Owner can change this
field.
To email address
The email address to which
You can test the email address by clicking
emails will be sent if Send email Send test email. The Recording alias
after conference finishes is
Owner can change this field.
selected.
Default conference information
Name
The conference name used
The conference name can be searched in the
when a conference is created by View conferences pages to help users find
an incoming call or displayed as the conference.
the default when you go to
Conference setup > Create
conference.
If no name is entered here, one will be
created at time of recording using the
Recording alias Name and the date/time of
the call.
For outgoing calls, you can overwrite the
default in Conference setup > Create
conference.
The Recording alias Owner can change this
field.
Description
Speaker
The description used when a
conference is created by an
incoming call or displayed as the to help users find the conference.
default when you go to
Conference setup > Create
conference.
The information entered in these fields can
be searched in the View conferences pages
If no information is entered in these fields,
the conference will not have that information.
For outgoing calls, you can overwrite the
default in Conference setup > Create
conference.
The speaker used when a
conference is created by an
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Field
Field description
Usage tips
incoming call or displayed as the The Recording alias Owner can change
default when you go to
Conference setup > Create
conference.
these fields.
Location
The location of the conference
used when a conference is
created by an incoming call or
displayed as the default when
you go to Conference setup >
Create conference.
Copyright
Any applicable copyright
information to be used when a
conference is created by an
incoming call or displayed as the
default when you go to
Conference setup > Create
conference.
Keywords
Category
Keywords to be used when a
conference is created by an
incoming call or displayed as the
default when you go to
Conference setup > Create
conference.
Select a Category to be used
The Category can be used in the View
when a conference is created by conferences pages to help users sort
an incoming call or displayed as conferences.
the default when you go to
Conference setup > Create
conference.
For incoming calls, if no Category is selected
here, the conference will not belong to a
Category and will only be listed when all
Categories are displayed.
For outgoing calls you can overwrite the
default in Conference setup > Create
conference.
Categories can be created or edited (and
Clicking Return in the Categories page
returns you to this page.
The Recording alias Owner can change this
field.
Default conference permissions
Who can view this Groups and users to be copied
One of:
conference
to the conference when it is
created by an incoming call or
displayed as the default when
you go to Conference setup >
Create conference. Use Check
access list to validate your
entries: it is also checked when
you Save.
Allow access to all users, including
guests: If Allow guest access is
displayed. If selected, all users
including guests can view the
conference.
Allow access to all authenticated
users: If Allow guest access is not
displayed. If selected, all authenticated
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Field
Field description
Usage tips
(logged in) users can view the
conference.
Allow access to only these
authenticated groups and users: If
selected then only groups or users
entered in the field below can view the
conference. Enter all or part of the
name or display name of the group or
user - either one per line or separated
by a semicolon. If only part of a group
or user name has been entered, then
clicking Check access list or Save
adds all matching groups and users to
the list.
Note: After clicking Check access list
or Save, the users entered will have the
following formats:
o
Local authentication mode:
MACHINENAME\user.name
o
Domain authentication mode:
DOMAINNAME
(optional)\user.name
o
LDAP authentication mode:
user.name
All groups will be in the format
group.name where the group name is
expanded to the full LDAP name (for
example, ―CN=group.name, OU=staff,
DC=company, DC=com‖).
Note: Only enter groups and users that
have been added to the Groups and
users list on the Content Server (see
otherwise, the entry will be removed
when you click Check access list or
Save.
The Recording alias Owner can change this
field.
Password
(optional)
If required, enter a password to If no password is entered, then users who
restrict streaming access to this can see the conference in the Conference
conference and the ability to
download content. The
list, will be able to view the conference and
download any available content. If a
password is visible in clear text
password is entered, users will need to know
to the Recording alias owner and the password to stream or download the
to site managers.
conference.
The Recording alias Owner can change this
field.
Automatically
make recorded
conference
Select to make the conference
automatically available to the
groups and users specified in
When not selected, the groups and users
specified in Who can view this conference
above cannot see the conference in the
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Field
Field description
Usage tips
available
Who can view this conference Conference list until the conference is made
above.
available by an editor (see Who can edit
this conference below). This may be useful
if editors want to make changes to the
conference before making it available to
others.
This option is always enabled for System
Recording aliases.
The Recording alias Owner can change this
field.
Who can edit this Groups and users to be
conference
displayed copied to the
Enter all or part of the name or display name
of the group or user - either one per line or
conference when it is created by separated by a semicolon. If only part of a
an incoming call or as the default group or user name has been entered,
editors when you go to
clicking Check access list or Save adds all
Conference setup > Create
matching groups and users to the list.
conference. Conference editors Note: After clicking Check access list or
can edit conference information Save, the users entered will have the
and permissions, use the
following formats:
Content Editor to change the
conference, add further outputs
to a completed conference using
the Manage outputs page, and
delete the conference. Use
Check access list to validate
your entries: it is also checked
when you Save.
Local authentication mode:
MACHINENAME\user.name
Domain authentication mode:
DOMAINNAME (optional)\user.name
LDAP authentication mode:
user.name
All groups will be in the format group.name
where the group name is expanded to the full
LDAP name (for example, ―CN=group.name,
OU=staff, DC=company, DC=com‖).
Note: Only enter groups and users that have
been added to the Groups and users list on
the Content Server (see Adding and updating
removed when you click Check access list
or Save.
The Recording alias Owner can change this
field.
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Displaying the Template list
A Template determines how a conference is recorded, streamed and played back:
Whether the conference can be streamed live or only on demand or both.
Formats supported: for example, Windows Media, MPEG-4 for QuickTime, MPEG-4 for Flash
or Real Media.
The sizes for the outputs.
Outputs for playback in portable devices (iPod or Zune).
Outputs for uploading to your iTunes U account or your Podcast Producer server.
Outputs for downloading to your computer.
The Template forms part of the definition of a Recording alias - see Understanding recording
There are a number of pre-defined Templates. Equally, site managers can create Templates and
these can be updated, saved as a new Template and deleted if they are not being used in a
Recording alias (when their check box is grayed). When deciding whether to edit an existing Template
as the basis for a new one, or start again, look at how close the settings you require are to those in an
existing Template.
Displaying the Template list
To display the list of current Templates, go to Management settings > Templates. From the list site
managers can:
Edit a Template by clicking Edit, either to update it or save it as a new Template. See Adding &
editing Templates. Note that any changes will not be used in current calls but only for new calls.
Delete Templates that are not in use: select the Template and click Delete selected.
Create a new Template by clicking Add template. See Adding & editing Templates. You can
also use an existing Template, change its settings and then click Save as.
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Adding & editing Templates
Site managers can add new Templates and update existing ones:
To edit a Template, go to Management settings > Templates and click Edit for the
To create a new Template either:
o
Go to Management settings > Templates and click Add Template. Then complete the
o
Go to Management settings > Templates, click Edit for the Template that is to be the
Save as.
Note: There is a maximum of six outputs per Template to reduce the processing time and disk space
used by each conference when it is first created. If you exceed this, a message is displayed and you
must reduce the number of outputs before you can save the Template. If no outputs are selected,
conferences using this Template are recorded but cannot be watched or downloaded (see
additional outputs after the conference has been recorded by going to View conferences >
Recorded, and clicking Edit and then Manage Outputs for the conference. See Managing
conference outputs.
Field
Field description
Usage tips
Template
Name
The name of the Template.
Use a meaningful name to help users select a
Template for their Personal Recording alias. The
name does not need to detail the outputs that the
Template creates because this information is
displayed when you select a Template for a
Recording alias and when you select a
Viewable in
the Content
Server web
interface
Select to open the Outputs to view
in the Content Server web
interface section where you can
edit output settings for the Content
Viewer.
Downloadable Select to open the Outputs to
for portable
download for portable devices
devices (iPod section where you can edit output
and Zune)
settings for Downloadable for
portable devices (iPod and Zune).
Downloadable Select to open the Outputs to
for general
purpose
download for general purpose
section.
Distributed to Select to open the Outputs for
Podcast
Producer or
iTunes U
distribution to Podcast Producer
or iTunes U section where you
can edit output settings for
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Field
Field description
Usage tips
Podcast Producer and iTunes U.
Outputs to view in the Content Server web interface
Output layout Select the layout to use.
One of:
Two videos: creates one stream for the main
to be displayed in the Content Viewer. If the dual
video stream is not used during the call, then
only the main video stream is shown during on
demand playback. Two streams are displayed
for live conferences irrespective of whether the
dual video stream is being used (that is; a
portion of the Content Viewer shows the default
Content Server image shown here while there is
no dual video stream in the conference).
Joined: creates one stream consisting of the
main video stream on the left and the dual video
stream to the right. For Live broadcasts, the
image shown above is displayed in the video
instead of the dual video stream while there is no
dual video stream in the conference.
Switching: creates one stream. The main video
stream is replaced by the dual video stream
when the dual video stream is activated. The
main video stream is displayed again when the
dual video stream stops.
Picture in picture: creates one stream with the
main video stream inserted into the dual video
stream. When the dual video stream is activated,
the main video stream transitions to the selected
location, displaying the dual video stream as the
larger picture. On turning off the dual video
stream, the main video stream transitions to take
up the entire picture again.
On demand
formats
Select up to three of the four
formats:
All these formats can be viewed on a PC so long
as the correct plugins have been downloaded
and installed.
MPEG-4 for QuickTime, MPEG-4 for Flash, and
Windows Media (played using Silverlight) are
Windows Media for
playback using Windows
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Field
Field description
Media Player on a PC or
Usage tips
available for Apple Mac when the correct plugins
using Silverlight on an Apple have been downloaded and installed.
Mac.
MPEG-4 for playback using
QuickTime player.
MPEG-4 for playback using
Flash player.
Real Media for playback
using Real Media Player.
On demand
sizes
Select up to two conference sizes Audio only: For use when users have very poor
based on your users' streaming
environment and internet
connection
quality internet access. Audio will be recorded
and played back, and if dual video stream is
activated during the call, it will be displayed as
still images.
Small: For use when users have modem access.
(By default, the maximum bit rate is 56 kbps –
see Maximum target bit rate below for the
actual bit rate.) In the Two videos layout, the
dual video stream is displayed as still images.
Medium: For use with broadband access to the
internet (by default, the maximum is 512 kbps –
see Maximum target bit rate below for the
actual bit rate).
Large: For access to a high-speed LAN. This
format takes the longest to transcode.
Maximum
target bit
rates (kbps)
Displays the maximum target bit
rate in kbps (kilobits per second)
for each size. The actual bit rate
of outputs will depend on the bit
rate at which the conference is
recorded.
These bit rates are configured in the Advanced
On demand
Media server configurations for on demand
configuration viewing of the conferences
Select the Media server
The Media server configurations shown in the
drop-down lists by default are those selected in
settings
recorded using this Template.
Formats not selected above are
grayed out.
Live stream
Select to allow the conference to
be streamed while it is in
progress.
Select the Format and Size if more than one
was selected above. Only one live stream is
available per conference: the other formats and
sizes that you selected above are transcoded
after the conference has finished.
Select Re-transcode realtime movies to have
the live transcoded movies be transcoded again
after the conference has completed. This can
result in better quality viewing but also adds
extra processing load on the Content Server. If
Re-transcode realtime movies is not selected
and play back of the conference on demand is
not satisfactory, the live transcoded movies can
be re-transcoded from the Summary section of
the Managing conference outputs page.
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Field description
Usage tips
For Live Media server configuration settings
select the Media server configuration to use for
live streaming. If none are configured, you see:
Your movie(s) will not be broadcast live until you
have a live enabled Media server configuration
set up.
Outputs to download for portable devices
Output layout Select the layout to use.
One of:
Switching: creates one movie file. The main
video stream is replaced by the dual video
stream when the dual video stream is activated.
The main video stream is displayed again when
the dual video stream stops.
Picture in picture: creates one movie file with the
main video stream inserted into the dual video
stream. When the dual video stream is activated,
the main video stream transitions to the selected
location, displaying the dual video stream as the
larger picture. On turning off the dual video
stream, the main video stream transitions to take
up the entire picture again. This layout can be
restrictive when viewing on a low resolution
monitor.
Portable
devices
Select your choice of portable
device(s) and whether you want
audio and video, or audio-only:
After the conference completes and the outputs
have been created, they are available using the
Download link on the Recorded Conference
page. Download the files to the correct folder for
synchronizing with your portable device.
iPod formats are optimized for 5th generation
Apple iPod (and compatible) devices. Zune
formats are optimized for 1st generation
iPod Video
iPod Audio
Zune (Microsoft compatible)
Video
Microsoft Zune (and compatible) devices.
Zune (Microsoft compatible)
Audio
Outputs to download for general purpose
Output layout Select the layout to use.
One of:
Joined: creates one movie file consisting of the
main video stream on the left and the dual video
stream to the right. For Live broadcasts, the
image shown above is displayed in the video
instead of the dual video stream while there is no
dual video stream in the conference.
Switching: creates one movie file. The main
video stream is replaced by the dual video
stream when the dual video stream is activated.
The main video stream is displayed again when
the dual video stream stops.
Picture in picture: creates one movie file with the
main video stream inserted into the dual video
stream. When the dual video stream is activated,
the main video stream transitions to the selected
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Field description
Usage tips
location, displaying the dual video stream as the
larger picture. On turning off the dual video
stream, the main video stream transitions to take
up the entire picture again.
Formats
Sizes
Select up to three formats.
Select up to two sizes.
Because the outputs will be downloaded and
viewed on a computer, the quality of the internet
connection is not an issue, other than the time it
takes to download. After downloading, users with
poor internet connections can watch the
conferences without being connected to the
internet.
Outputs for distribution to Podcast Producer or iTunes U
Output layout Select the layout to use.
One of:
Joined: creates one movie file consisting of the
main video stream on the left and the dual video
stream to the right. For Live broadcasts, the
image shown above is displayed in the video
instead of the dual video stream while there is no
dual video stream in the conference.
Switching: creates one movie file. The main
video stream is replaced by the dual video
stream when the dual video stream is activated.
The main video stream is displayed again when
the dual video stream stops.
Picture in picture: creates one movie file with the
main video stream inserted into the dual video
stream. When the dual video stream is activated,
the main video stream transitions to the selected
location, displaying the dual video stream as the
larger picture. On turning off the dual video
stream, the main video stream transitions to take
up the entire picture again.
Podcast
Producer
Select this option and a Media
server configuration for Podcast
Producer to automate the process
of uploading recorded content to
your Podcast Producer server.
The size of the output for Podcast Producer is
always Large.
iTunes U
Select this option and a Media
Choose the Size (Small, Medium or Large) of the
server configuration for iTunes U output to upload to iTunes U. You can also
to automate the process of
uploading recorded content to an
iTunes U account.
specify an additional audio-only output.
Summary
Outputs to
view in the
Content
Server web
interface
Displays information about the
outputs that will be created by this
Template for viewing in the
Content Viewer.
Outputs to
Displays information about the
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Field
Field description
Usage tips
download for outputs that will be created by this
portable
devices
Template for Portable Devices.
Outputs to
Displays information about the
download for outputs that will be created by this
general
purpose
Template for download to users'
computers.
Outputs for
Displays information about the
distribution to outputs that will be created by this
Podcast
Template for distribution to
Producer or
iTunes U
Podcast Producer or iTunes U.
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Displaying the Media server configurations list
Media server configurations tell the Content Server where the media for a conference is stored and
how it is streamed. Media server configurations can also be used to automate the process of
uploading recorded content to Apple‘s Podcast Producer server for completion and publishing using a
Podcast Producer workflow or to Apple's iTunes U for content distribution.
By default, the Content Server can stream Windows Media live and on demand using the local
Windows Media Streaming Server. MPEG-4 for QuickTime, MPEG-4 for Flash and Real Media can be
delivered on demand as a progressive download (HTTP streaming) using the local web server (IIS).
This is specified by the two preconfigured Media server configurations which cannot be deleted:
Local IIS Web Server: can be used to deliver MPEG-4 for QuickTime, MPEG-4 for Flash and
Real Media for on demand playback as a progressive download (HTTP or pseudo-streaming).
It also delivers still images, if available.
Local Windows Media Streaming Server: can be used for streaming Windows Media live and
on demand.
External streaming servers for Windows Media, MPEG-4 for QuickTime, MPEG-4 for Flash and Real
Media can also be used to stream conferences. Site managers set up the streaming server, and then
add a Media server configuration to the Content Server that specifies how the Content Server puts the
media files on the external streaming server and how the media is streamed. These Media server
configurations can then be selected in a Template, or when creating outputs using the Manage
outputs page. If this Media server configuration is used often, it can be set as a default in Site settings
so that it will appear at the top of Media server configurations lists in the Templates and Manage
outputs pages.
To display the list of Media server configurations, go to Management settings > Media servers.
From the list, site managers can:
Delete a Media server configuration that was added previously: select the entry and click
Delete selected. Note that you cannot delete a Media server configuration that is used by a
Template or conference‘s Manage outputs page.
Add new Media server configurations. Click the appropriate link for the type of server and see
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Adding & editing Media server configurations
Site managers can add new Media server configurations and update existing ones:
To edit a Media server, go to Management settings > Media servers and click Edit for the
appropriate entry. Then update the fields as required using the table in the appropriate section
below and click Save.
Note: If you have existing conferences that use a Media server configuration and you edit that
Media server configuration, the streaming URLs for the outputs viewable in the Content Server
web interface may also be updated. For example, if the server address of an external streaming
server has changed, update the address in the Media server configuration; then conferences
that use that Media server configuration will still be playable.
To create a new Media server configuration either:
o
Go to Management settings > Media servers and click the appropriate link for the type of
server that you want to add. Then complete the fields using the table in the appropriate
section below and click Save.
o
Go to Management settings > Media servers, click Edit for the Media server
configuration that is to be the basis of the new one. Then update the fields as required
using the table in the appropriate section below and click Save as.
See the appropriate section for the type of Media server configuration that you are updating or adding:
Media server configuration: Windows Media Streaming Server
Only Windows Media Streaming Servers are supported for streaming Windows Media content. Saving
the Media server configuration checks that the server is available at the specified server address and
displays the server type if the information is available.
You can set up a Media server configuration for a Windows Media Streaming Server to do live and/or
on demand streaming. Live streams can be sent to the Windows Media player using either a unicast
or a multicast connection. Note that unicast streaming can be configured for either the local or an
external Windows Media Streaming Server, but multicast streaming can only be configured with the
local Windows Media Streaming Server.
Note: Before you start delivering your live content as a multicast stream, check with your network
administrator that the network is multicast enabled.
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Field
Field description
Usage tips
Server settings
Name
A descriptive name for the
Media server configuration.
Manage outputs pages when selecting a
Media server configuration. This is a
required field.
Support live unicast Whether the server is to
If selected, enter the Server address.
streaming
support live unicast streaming
Unicast connections are one-to one
and to display the Live unicast connections between each Windows Media
streaming settings section.
Player client and the server: therefore, each
unicast client that connects to the server
takes up additional bandwidth.
Support live
Whether the server is to
If selected, enter the Server address. In
multicast streaming support live multicast streaming multicast delivery, the server sends only
and to display the Live
multicast streaming settings
section. If you select this
option, the Unicast and On
Demand options are
one stream which reaches all player clients
simultaneously. There is no additional
overhead for the server regardless of
whether one or more clients are connected.
Multicast delivery is generally used for
unavailable: you cannot create broadcasting live streams on a corporate
a multicast and on demand network and only works if all routers on the
streaming server as one Media network are multicast enabled.
server configuration.
Support on demand Whether the server is to
If selected, enter the Server address.
support on demand streaming
and to display the Live on
demand settings section.
Server address
The IP address or DNS name
of the server.
Live unicast streaming settings
User name
The user name to authenticate
to the streaming server.
Password/password The password used to
confirm
authenticate to the streaming
server.
Server push
Select to push the live stream
to the streaming server.
If selected, complete the other fields in this
section.
Port
The HTTP port of the streaming
server. If you are using the
Content Server' s Windows
Media Streaming Server, the
port is 8080.
Publishing points:
Create new
Select to have the Content
Server create new publishing
A publishing point is the means by which
media is distributed from the Windows
points on the streaming server. Media streaming server.
Publishing points:
Create new using
settings from
Select to have the Content
Server create new publishing
points on the streaming server,
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Field
Field description
Usage tips
existing
using the settings from existing
publishing points. Enter the
name of the existing publishing
points for the Main and Dual
video streams (they can be the
same publishing point, if
required).
Publishing points:
Use existing
Select this option if you have
created publishing points on the must be two different publishing points to
streaming server that you wish stream one video stream off each. If you are
If you are using a Two Videos layout there
to use. Enter the name of the
existing publishing points for
the Main and Dual video
streams.
using Switching, Joined or Picture in Picture
layouts, you need to specify only one
publishing point, for Main.
Network pull port(s) Select to have the streaming
The ports used by the Content Server are
the Content Server. A network
publishing point must be
created on the Windows Media
Streaming Server to use this
functionality. Enter the ports for
network pull of the Main and
Dual video streams — select
ports that are NOT being used
by the Content Server.
Use default live
URLs
Select to use live URLs
generated by the Content
Server.
Use alternate live
URLs
Select to supply your own
URLs for live streaming. Enter selected network pull. You may also want to
Enter alternate live URLs if you have
the URLs for Main and Dual
video streams and choose
whether you wish the filename
(in this case the publishing
point name) to be appended to
the alternate URL(s).
use them in other situations.
Live multicast streaming settings
Server push port
The HTTP port of the streaming
server. The port for the local
Content Server‘s Windows
Media streaming server is
8080.
Publishing points:
Create new using
settings from
existing
Select to have the Content
Server to create new publishing point on the Content Server is called
points using the settings from
existing publishing points. Enter
the name of the existing
The default multicast enabled publishing
TCSmulticastTemplate.
publishing points for the Main
and Dual video streams (they
can be the same publishing
point if required).
Multicast IP address The destination multicast IP
If you do not enter an address, the Content
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Field
Field description
Usage tips
address that the Content
Server will stream to. The
range of allowable IP
Server uses the first two octets of the IP
address specified in the Destination
multicast IP address of the WMS Multicast
addresses is from 224.0.0.1 to Data Writer properties of the multicast
239.255.255.255. The multicast publishing point, but it dynamically assigns
address you need to enter
the last two octets; for example, if 10.0.1.1
depends on the configuration of is specified at the publishing point, the
your network.
Content Server can use any address in the
10.0 range for multicast streaming.
Streaming port
range start
The port number for the start of If you do not enter a port range, the Content
the live streaming port range
between 10000 and 65000.
Server will use the Destination multicast
port of the WMS Multicast Data Writer
properties of the multicast publishing point.
TTL
The multicast time to live (TTL) This value tells the network how far
threshold.
multicast packets should be allowed to
travel across the network. The value
―Subnet‖ (TTL=1) means that packets do
not pass the first network router and should
mean a multicast stream is viewable on any
network, even those not enabled for
multicast, where the client is on the same
subnet as the Content Server.
The efficacy of higher values: LAN
(TTL=32), WAN (64), Internet (128),
Unrestricted (255) depends on the network
configuration.
If you do not enter a TTL, the Content
Server will use the Destination multicast
Time-to-live (TTL) of the WMS Multicast
Data Writer properties of the multicast
publishing point.
Publishing points:
Use existing
Select this option if you have
created publishing points on the must be two different publishing points to
streaming server that you wish stream one video stream off each. If you are
If you are using a Two Videos layout there
to use. Enter the name of the
existing publishing points for
the Main and Dual video
streams.
using Switching, Joined or Picture in Picture
layouts, you need to specify only one
publishing point, for Main.
Live URLs
The alternate URLs are set to
(http://(local)/tcs/data), Append
filename to URL is selected
and those options are grayed
out in the interface.
On demand settings
Write movies to the Select to have media to be
Do not select this option if you are
default media
location
written to the Content Server‘s streaming from an external streaming
default media location: this will server.
be either the E drive of the
You can check the default media storage
storage location if you have a
NAS configured.
media location for Windows Media files is
(media location)\data\media.
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Field
Field description
Usage tips
Write movies to an Select to write media to an
Choose this option if the streaming server is
alternate location
external streaming server using on an external server which has a shared
a shared drive or UNC path.
drive accessible to the Content Server.
Enter the shared drive or UNC path, e.g.
\\servername\share in the Alternate path
field.
FTP movies to
location
Select to use FTP to transfer
media files to an external
streaming server.
Choose this option if the streaming server is
on, or can access a shared drive on, an
external server that is running an FTP
service.
If you select this option, complete the other
fields in this section. Then check the FTP
upload functionality by clicking Test FTP.
FTP upload is also tested every time the
Media server configuration is saved.
Server address
Port
The IP address or DNS name
of the FTP server.
The port number of the FTP
service. Most FTP servers use
port 21.
Directory
The directory relative to the root If left blank, files will be uploaded to the root
FTP directory on the FTP
server. The directory should be
specified using forward slashes
for example /movies/.
FTP directory.
User name
The username to authenticate
to the FTP server.
Password/password The password to authenticate
confirm
to the FTP server.
Use default on
demand URLs
Select to use on demand URLs
generated by the Content
Server.
Use alternate on
demand URLs
Select to supply your own
URLs for on demand
streaming; that is, if the on
demand URLs require different
path or filename information
from that generated by the
Content Server. Enter the URLs
for the Main and Dual video
streams and choose whether
the filename will be appended
to the alternate URLs.
Media server configuration: QuickTime or Darwin Streaming
Server
The Content Server default installation supports only HTTP-based on demand streaming of MPEG-4
for QuickTime from its local IIS web server. An external server must be set up for live unicast and true
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(RTSP) on-demand streaming of MPEG-4 for QuickTime. Only QuickTime and Darwin Streaming
Servers are supported for streaming MPEG-4 for QuickTime content.
Saving the Media server configuration checks that the server is available at the specified server
address and displays the server type, if the information is available. Unicast live streaming from
QuickTime or Darwin servers (RTSP announce) is also tested when the Media server configuration is
saved.
You can set up a Media server configuration for a QuickTime or Darwin Streaming Server to do live
and/or on demand streaming. There are two options for configuring the Media server for live MPEG-4
for QuickTime streaming:
Live unicast streaming: This requires an external QuickTime or Darwin Streaming Server to
relay streams to clients.
Live multicast streaming: This does not require an external QuickTime or Darwin Streaming
Server to relay streams to clients - the multicast stream is sent directly from the Content Server.
Field
Field description
Usage tips
Server settings
Name
A descriptive name for the
Media server configuration.
and Manage outputs pages when selecting
a Media server configuration. This is a
required field.
Support live unicast Whether the server is to support If selected, enter the Server address.
streaming
live unicast streaming and to
display the Live unicast
streaming settings section.
Unicast connections are one-to one
connections between each client and the
server: therefore, each unicast client that
connects to the server takes up additional
bandwidth.
Support live
Whether the server is to support In multicast delivery, the server sends only
multicast streaming live multicast streaming and to
display the Live multicast
one stream which reaches all player clients
simultaneously. There is no additional
overhead for the server regardless of
whether one or more clients are connected.
Multicast delivery is generally used for
broadcasting live streams on a corporate
network and only works if all routers on the
network are multicast enabled.
streaming settings section.
Support On Demand Whether the server is to support If selected, enter the Server address.
on demand streaming and to
display the Live on demand
settings section.
Server address
The IP address or DNS name of
the server.
Live unicast streaming settings
Streaming port
range start
The port number for the start of The ports used by the Content Server are
the streaming port range, e.g.
30000. The start port must be
an even number. The Content
Server will use the streaming
start port + 30 for streaming live
calls; for example, a port range
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Field description
Usage tips
from 30000 to 30030. Ensure
that you select ports that are
NOT being used by the Content
Server.
User name
The user name to authenticate
to the streaming server.
Password/Password The password to authenticate to
confirm
the streaming server.
Use default live
URLs
Select to use live URLs
generated by the Content
Server.
Use alternate live
URLs
Select to supply your own URLs (A Session Description Protocol or sdp file is
for live streaming. Enter the automatically generated by the Content
URLs for Main and Dual video Server. The QuickTime or Darwin Streaming
streams and choose whether
you want the filename (in this
case the sdp filename) to be
appended to the alternate URL.
Server uses this file to know how to stream
the media.)
Live multicast streaming settings
Multicast IP address A destination multicast IP
address in the range 224.0.0.1
to 239.255.255.255. The
multicast address depends on
the network configuration.
Streaming port
range start
The port number for the start
streaming port range between
10000 and 65000. It must be an
even number.
TTL
The multicast time to live (TTL) This value tells the network how far
threshold.
multicast packets should be allowed to travel
across the network. The default threshold is
LAN (TTL=32). The value ―Subnet‖ (TTL=1)
means that packets do not pass the first
network router and should mean a multicast
stream is viewable on any network, even
those not enabled for multicast, where the
client is on the same subnet as the Content
Server.
The efficacy of higher values: LAN
(TTL=32), WAN (64), Internet (128),
Unrestricted (255) depends on the network
configuration.
On demand settings
Write movies to the Select to have media to be
Do not select this option if you are streaming
from an external streaming server.
default media
location
written to the Content Server‘s
default media location: this will You can check the default media storage
either be the E drive of the
Content Server or an alternate
storage location if you have a
NAS configured.
media location for MPEG-4 for QuickTime
files is (media location)\data\www.
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Field
Field description
Usage tips
Write movies to an Select to write media to an
Choose this option if the streaming server is
alternate location
external streaming server using on an external server which has a shared
a shared drive or UNC path.
drive accessible to the Content Server.
Enter the shared drive or UNC path, e.g.
\\server name\shared in the Alternate path
field.
FTP movies to
location
Select to use FTP to transfer
media files to the external
streaming server after the call
has ended.
Choose this option if the streaming server is
on, or can access a shared drive on, an
external server that is running an FTP
service.
If you select this option, complete the other
fields in this section. Then check the FTP
upload functionality by clicking Test FTP.
FTP upload is also tested every time the
Media server configuration is saved.
Server address
Port
The IP address or DNS name of
the FTP server.
The port number of the FTP
service. Most FTP servers will
use port 21.
Directory
The directory relative to the root If left blank, files will be uploaded to the root
FTP directory on the FTP
FTP directory.
server. The directory should be
specified using forward slashes
as in a URL, e.g. /movies/.
User name
The username to authenticate
to the FTP server.
Password/Password The password to authenticate to
confirm
the FTP server.
Use default on
demand URLs
Select to use on demand URLs
generated by the Content
Server.
Use alternate on
demand URLs
Select to supply your own URLs
for on demand streaming; that
is, if the on demand URLs
require different path or
filename information from that
generated by the Content
Server. Enter the URLs for the
Main and Dual video streams
and choose whether the
filename will be appended to
the alternate URLs.
Media server configuration: Wowza Media Server for Flash
The Content Server default installation supports only HTTP-based on demand streaming of MPEG-4
for Flash from its local IIS web server. An external media server must be set up for live unicast and
true (RTMP) on-demand streaming of MPEG-4 for Flash. Only the Wowza Media Server for Flash is
supported for streaming MPEG-4 for Flash content.
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Saving the Media server configuration checks that the server is available at the specified server
address and displays the server type, if the information is available. Unicast live streaming from the
Wowza Media Server for Flash (RTSP announce) is also tested when the Media server configuration
is saved.
You can set up a Media server configuration for a Wowza Media Server for Flash to do live and/or on
demand streaming.
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Field
Field description
Usage tips
Server settings
Name
A descriptive name for the
Media server configuration.
and Manage outputs pages when selecting
a Media server configuration. This is a
required field.
Server address
The IP address or DNS name of
the server.
Support live unicast Select whether the server is to
Unicast connections are one-to one
connections between each client and the
server: therefore, each unicast client that
connects to the server takes up additional
bandwidth.
streaming
support live unicast streaming
and to display the Live unicast
streaming settings section.
Support On Demand Select whether the server is to
support on demand streaming
and to display the Live on
demand settings section.
Live unicast streaming settings
Streaming port
range start
The port number for the start of The ports used by the Content Server are
the streaming port range, e.g.
30000. The start port must be
an even number. The Content
Server will use the streaming
start port + 30 for streaming live
calls; for example, a port range
from 30000 to 30030. Ensure
that you select ports that are
NOT being used by the Content
Server.
User name
The user name to authenticate
to the streaming server.
Password/Password The password to authenticate to
confirm
the streaming server.
Use default live
URLs
Select to use the default live
URL for this Media server.
If you select this option, also enter the
Application directory.
Application
directory
The name of the directory
created under applications on
the Wowza Media Server to
stream live. This directory is
used in the default live URL.
If the Wowza Media server has been set up
following TANDBERG recommendations,
this directory is called live.
Use alternate live
URLs
Select to supply your own URLs
for live streaming. Enter the
URLs for Main and Dual video
streams and choose whether
you wish the filename to be
appended to the alternate URL.
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Field
Field description
Usage tips
On demand settings
Write movies to the Select to have media written to Do not choose this option if you are
default media
location
the Content Server‘s default
media location: this will either
be the E drive of the Content
Server or an alternate storage
location if you have a NAS
configured.
streaming from an external streaming
server.
You can check the default media storage
media location for MPEG-4 for Flash files is
(media location)\data\www.
Write movies to an Select to write media to an
Choose this option if the streaming server is
alternate location
external streaming server using on an external server which has a shared
a shared drive or UNC path.
drive accessible to the Content Server.
Enter the shared drive or UNC path, e.g.
\\servername\shared in the Alternate path
field.
FTP movies to
location
Select to use FTP to transfer
media files to the external
streaming server after the call
has ended.
Choose this option if the streaming server is
on, or can access a shared drive on, an
external server that is running an FTP
service.
If you select this option, complete the other
fields in this section. Then check the FTP
upload functionality by clicking Test FTP.
FTP upload is also tested every time the
Media server configuration is saved.
Server address
Port
The IP address or DNS name of
the FTP server.
The port number of the FTP
service. Most FTP servers will
use port 21.
Directory
The directory relative to the root If left blank, files will be uploaded to the root
FTP directory on the FTP
FTP directory.
server. The directory should be
specified using forward slashes
as in a URL, e.g. /movies/.
User name
The username to authenticate
to the FTP server.
Password/Password The password to authenticate to
confirm
the FTP server.
Use default on
demand URLs
Select to use on demand URLs If you select this option, also enter the
generated by the Content
Server.
Application directory.
Application
directory
The name of the directory
created under applications on
the Wowza Media Server to
stream on demand. This
directory is used in the default
on demand URL.
If the Wowza Media server has been set up
following TANDBERG recommendations,
this directory is called content.
Use alternate on
demand URLs
Select to supply your own URLs
for on demand streaming; that
is, if the On Demand URLs for
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Field description
Usage tips
this Media server require
different path or filename
information from that generated
by the Content Server. Enter
the URLs for the Main and Dual
video streams and choose
whether the filename will be
appended to the alternate
URLs.
Media server configuration: Real Media Streaming Server
Only the Helix Streaming Server is supported for streaming Real Media content. Saving the Media
server configuration checks that the server is available at the specified server address and displays
the server type, if the information is available.
You can set up a Media server configuration for a Real Media Streaming Server to do live and/or on
demand streaming.
Field
Field description
Usage tips
Server settings
Name
A descriptive name for the
Media server configuration.
and Manage outputs pages when selecting
a Media server configuration. This is a
required field.
Server address
The IP address or DNS name of
the server.
Support live
streaming
Select whether the server is to
support live streaming and to
display the Live streaming
settings section.
Support On Demand Select whether the server is to
support on demand streaming
and to display the Live on
demand settings section.
Live streaming settings
Server type
Port
Either Server G2 or Server 90.
The port used for live streaming The ports used by the Content Server are
off your Real Media server.
Ensure that you select ports
that are NOT being used by the
Content Server.
User name
The user name to authenticate
to the streaming server.
Password/Password The password to authenticate to
confirm
the streaming server.
Use default live
URLs
Select to use live URLs
generated by the Content
If you select this option, also enter the
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Field description
Usage tips
Server.
Broadcast point.
Broadcast point
The Broadcast point for the
streaming server. This is used
in the default live URL.
If you have not manually changed it on your
external server, the broadcast mount point
for Server G2 is "encoder", and for Server
90 is "broadcast".
Use alternate live
URLs
Select to supply your own URLs
for live streaming. Enter the
URLs for Main and Dual video
streams and choose whether
you wish the filename to be
appended to the alternate URL.
On demand settings
Write movies to the Select this to write media to the Do not choose this option if you are
default media
location
Content Server‘s default media streaming from an external streaming
location: this will either be the E server.
drive of the Content Server or
an alternate storage location if
you have a NAS configured.
You can check the default media storage
media location for Real Media files is (media
location)\data\www.
Write movies to an Select to write media to an
Choose this option if the streaming server is
alternate location
external streaming server using on an external server which has a shared
a shared drive or UNC path.
drive accessible to the Content Server.
Enter the shared drive or UNC path, e.g.
\\servername\share in the Alternate path
field.
FTP movies to
location
Choose to use FTP to transfer
media files to the external
streaming server after the call
has ended.
Choose this option if the streaming server is
on, or can access a shared drive on, an
external server that is running an FTP
service.
If you select this option, complete the other
fields in this section. Then check the FTP
upload functionality by clicking Test FTP.
FTP upload is also tested every time the
Media server configuration is saved.
Server address
Port
The IP address or DNS name of
the FTP server.
The port number of the FTP
service. Most FTP servers will
use port 21.
Directory
The directory relative to the root If left blank, files will be uploaded to the root
FTP directory on the FTP
FTP directory.
server. The directory should be
specified using forward slashes
as in a URL, e.g. /movies/.
User name
The username to authenticate
to the FTP server.
Password/Password The password to authenticate to
confirm
the FTP server.
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Field
Field description
Usage tips
Use default on
demand URLs
Select to use the default on
demand URLs generated by the Broadcast point.
If you select this option, also enter the
Content Server.
Broadcast point
The Broadcast point for the
streaming server. This is used
in the default live URL.
If you have not manually changed it on your
external server, the broadcast mount point
for Server G2 is "encoder", and for Server
90 is "broadcast".
Use alternate on
demand URLs
Select to supply your own URLs
for on demand streaming; that
is, if the on demand URLs
require different path or
filename information from that
generated by the Content
Server. Enter the URLs for the
Main and Dual video streams
and choose whether the
filename will be appended to
the alternate URLs.
Media server configuration: Podcast Producer Server
Podcast Producer is a third-party product provided by Apple. For setup and support information on
Field
Field description
Usage tips
Server settings
Name
A descriptive name for the
Media server configuration.
and Manage outputs pages when selecting
a Media server configuration. This is a
required field.
Server address
User name
The IP address or DNS name of
the server.
The user name to authenticate
to the Podcast Producer server.
Password/Password The password to authenticate to
confirm
the Podcast Producer server.
Get workflows
Click to connect to the Podcast
Producer server and display a
list of all available workflows.
Workflow name
Select a workflow name from
the drop-down list. The
workflow defines the set of
encoding and publishing tasks
to be performed by Podcast
Producer.
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Media server configuration: iTunes U Server
iTunes U is a third-party product provided by Apple. For setup and support information on iTunes U,
Field
Field description
Usage tips
Server settings
Name
A descriptive name for the Media
server configuration.
Manage outputs pages when selecting a Media
server configuration. This is a required field.
Site URL
Shared
The Site URL provided by Apple
which identifies this iTunes U
account.
Enter and confirm the Shared
secret/Shared Secret provided by Apple for this
secret
iTunes U account.
confirm
Administrator The credential string provided by
credentials
Apple specifying administrator
access permissions.
Display name The actual name of the account
used to upload content to iTunes U.
User name
The username of the account used
to upload content to iTunes U.
Email
address
The email address of the account
used to upload content to iTunes U.
User
identifier
The user identifier for the account
used to upload content to iTunes U.
Tab ID
The iTunes U upload location, for
example:
1234567890.01498307570.
This ID is the suffix of the URL found by
dragging a tab within iTunes while browsing
your iTunes U account.
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Displaying the Call configurations list
To display the Call configurations list, go to Management settings > Call configurations. The
Content Server is delivered with a default System Call configuration. It is used in the pre-installed
Recording aliases - Default OnDemand Only and Default Live and OnDemand.
From the list, site managers can:
fields and then click Save or Save as.
Delete a Call configuration: select it and then click Delete selected. You cannot delete a Call
configuration that is used by a Recording alias: its check box is grayed.
The Call configuration determines:
Dual video support and resolutions
Supported call speeds
Maximum call length
Encryption support
Supported video and audio codecs
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Adding and editing Call configurations
Site managers can add and edit Call configurations. The Call configuration is used by a Recording
To add a new Call configuration:
1. Go to Management settings > Call configurations.
2. Click Add Call configuration.
4. Click Save.
You can also use an existing Call configuration, change its fields (see below) and then click Save as.
To edit an existing Call configuration:
1. Go to Management settings > Call configurations.
2. Click Edit for the Call configuration that you want to update.
4. Click Save.
Field
Call configuration
Name
A name/short description for this
Call configuration.
Field description
Usage tips
A meaningful name helps site managers to
select the correct Call configuration when
Dual video capabilities
Dual video Dual video capabilities are enabled Dual video is often used so that everyone in a
enabled
by default. If dual video is not
required, this capability can be
disabled.
call can see what is displayed on a computer
(such as a PowerPoint presentation), as well as
seeing the main video (other participants). Dual
video is also known as "extended video", a
"content channel", H.239 capabilities when using
H.323, or BFCP capabilities when using SIP.
Call options
Supported Select the call speeds to be
This determines the range of available call
call speeds supported in this Call configuration. bandwidths when dialing out to create a
(kbps)
configuration.
Maximum
Calls using this Call configuration
The default setting is 0, which means that the
call will never be ended automatically. Zero is
also the default value for new Call
configurations.
time in call are terminated automatically after
(mins)
the specified number of minutes.
Support
Select to allow calls using this Call
The Content Server will negotiate the level of
encryption with the remote endpoint.
encryption configuration to be encrypted.
Advertized codecs
Video
Select the video codecs to be
H.261 must be enabled for standards
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Field
Field description
Usage tips
codecs
advertized for calls using this Call
configuration.
compliance.
Audio
codecs
Select the audio codecs to be
advertized for calls using this Call
configuration.
G.711 must be enabled for standards
compliance.
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Understanding groups & users
Access to view conferences
Who can view conferences can be configured:
o
When guest access is selected, entering the Content Server‘s address in a web browser
displays the View conferences menu: you do not need to authenticate (log in).
o
If guest access is not selected in Site settings, then every user has to log in.
For individual conferences:
o
guests and this means that all users, including guests, can view the conference. If guest
access is not enabled, then the option in Conference permissions is Allow access to all
authenticated users. This means that all authenticated users can view the conference
after they have logged in.
o
Only certain groups and users can be given access by selecting Allow access to only
these authenticated groups and users in Conference permissions and entering which
groups or users can view the conference after they have logged in.
Group & user roles
A group or user with access to the Content Server can have one of three roles. See Adding and
updating groups & users for a full explanation but briefly:
Viewer: groups/users who can view the conferences they have been given access to.
Creator: groups/users who can create conferences.
Site manager: groups/users who can use all the Content Server's functionality.
The role also determines which menus are displayed when you log in.
Role
Menus displayed
Viewer (also for
guest users)
View conferences
Creator
View conferences and Conference setup
Site manager
View conferences, Conference setup and Management settings
Site managers can give individual users in a group a higher role than that inherited from the group.
For example, to have most members of a group be viewers or creators, but have some members be
site managers, set the group role to be viewer or creator, then individually add the users you want to
higher role (group role or individual user role) is applied. A user can find out their role when they have
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Who can view or edit a conference
A conference specifies who can view it and who can edit it. Users who can view a conference see the
conference in the listing and are able to watch and download it. Editors of a conference can edit
conference permissions and metadata, use the Content Editor to change the conference, add further
outputs to a completed conference using the Manage outputs page, and delete the conference.
Group & user accounts and adding groups & users to the
Content Server
Groups and users have to be Windows group or user accounts before they can be added to the
Content Server. Adding users to the Content Server may happen automatically: it depends whether
Site settings (LDAP, Domain or Local): the correct authentication mode depends on how user
accounts are organized within your company:
You use Active Directory but your Content Server is not on a domain, or is on a different
domain from that containing your groups and users.
You use Active Directory and your Content Server is in the same domain as your groups and
You do not use Active Directory. This is the least preferred option because it is more time
consuming to configure and maintain. This option is not recommended for a cluster.
Each of these options is detailed below.
Active Directory but your Content Server is not on a domain, or is on a
different domain from that containing your groups and users
2. For Authentication mode select LDAP - but see the note below.
3. Enter the details of your LDAP server or servers.
5. Add the LDAP groups or users to the Content Server in the format group.name or user.name,
and assign the correct Role (Viewer, Creator or Site manager).
o
groups and users who you want to log in. If a user does not exist on the Content Server
before they attempt to log in for the first time, but a group to which they belong does, their
account will be created automatically and they will be given the role of viewer. When the
user logs in, their role will be whichever is higher of their group role or their individual user
role.
o
users who need a role higher than viewer (that is, creators or site managers). If a user
does not exist on the Content Server before they attempt to log in for the first time
(regardless of whether there is a group added to the Content Server that they are a
member of), their account will be created automatically and they will be given the role of
viewer. When the user logs in, their role will be whichever is higher of their group role or
their individual user role.
6. All users and all members of the added groups now automatically have access to the Content
Server using their normal Active Directory username and password. Groups and users who
have been added to the Content Server are listed in the Displaying the Groups & users list: go
to Management settings > Groups and users. Their role is displayed next to the name. Note
that users may have inherited a higher role from their group membership than the one
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displayed but they can find out their role after they have logged in by going to their
Note: Before changing authentication mode to LDAP, a site manager must add at least one LDAP
group or user with the site manager role to the Content Server. Under LDAP authentication, local
the Content Server machine) including the local administrator cannot log in using the login dialog.
However, the local administrator can log in by adding #page:login&rescue:true to the end of the
Content Server URL in the browser:
http://<ContentServerIPaddress>/tcs/#page:login&rescue:true.
Active Directory and your Content Server is in the same domain as your
groups and users
2. For Authentication mode select Domain.
3. So that the Content Server can obtain group information, enter the details of your LDAP server
or servers.
5. Add the domain groups or users to the Content Server in the format group.name or
DOMAINNAME (optional)\user.name: Display Name(optional)>, and assign the correct Role
(Viewer, Creator or Site manager).
o
groups and users who you want to log in. If a user does not exist on the Content Server
before they attempt to log in for the first time, but a group to which they belong does, their
account will be created automatically and they will be given the role of viewer. When the
user logs in, their role will be whichever is higher of their group role or their individual user
role.
o
users who need a role higher than viewer (that is, creators or site managers). If a user
does not exist on the Content Server before they attempt to log in for the first time
(regardless of whether there is a group added to the Content Server that they are a
member of), their account will be created automatically and they will be given the role of
viewer. When the user logs in, their role will be whichever is higher of their group role or
their individual user role.
6. All users and all members of the added groups now automatically have access to the Content
Server using their normal Active Directory username and password. Groups and users who
have been added to the Content Server are listed in the Displaying the Groups & users list: go
to Management settings > Groups and users. Their role is displayed next to the name. Note
that users may have inherited a higher role from their group membership than the one
displayed but they can find out their role after they have logged in by going to their
You do not use Active Directory
1. Create local user accounts on the Content Server for every user individually: go to
Management settings >Windows server and create the accounts in the normal way.
3. For Authentication mode select Local.
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5. Add every user individually to the Content Server in the Add groups or users page with the
users must be entered in the format: MACHINENAME\user.name:Display Name (optional).
Note that local authentication does not support groups.
6. All users now have access to the Content Server using the username and password of their
local account. Their role is the one assigned to them individually.
Users who have been added to the Content Server are listed in the Displaying the Groups &
users list: go to Management settings > Groups and users. Their role is displayed next to the
name.
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Displaying the Groups & users list
The Content Server has one predefined user - the local administrator with the default password
TANDBERG. We strongly recommend that you change this password - see Changing the local
need to log in (if this is allowed in Site settings) or by logging in (authenticating). To understand more
about groups and users, see Understanding groups & users.
Displaying the Groups & users list
To display the list of current groups and users, go to Management settings > Groups and users.
When the list opens, it shows both groups and users alphabetically by name. The icon for an entry
tells you whether it is a group
or a user
. You can display only groups or only users with the
Show drop-down list.
From the Groups & users list a site manager can:
Delete groups and users: select the group or user and click Delete selected. You cannot
delete the local administrator or the user you are logged in as.
Add a new group or user by clicking Add groups or users. Whether you need to do this
manually depends on a number of factors - see Understanding groups & users. Then for
Field
Field description
Usage tips
Groups and Users List
Name
DN of the group.
Display
name
The user's display name or the
group's name.
For users, the name shown in the bottom left
hand corner of the screen when you log in.
Role
One of Site manager, Creator or
Viewer. Viewers can browse and
view conferences. Creators can
create conferences and can have
Personal Recording aliases. Site
managers have access to all
If this is a user who is a member of a group and
has been added automatically to the Content
their group may have higher privileges. Site
managers can change the user's role.
If this is a group or user who has been added
manually the role displayed is the one set by a
site manager.
functions in order to configure and
manage the Content Server.
Users can find out their role after they have
user preferences.
Recording
aliases
The number of Recording aliases
belonging to this group or user.
owned
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Adding & updating groups and users
ones. TANDBERG recommends working with groups where possible and then users can be added
automatically: if you have not already done so, read the topic Understanding groups & users before
continuing:
To add a new group or user, go to Management settings > Groups and users and click Add
naming format displayed in the web interface, then click Add Groups or Users.
To edit a group or user, go to Management settings > Groups and users and click Edit for
the appropriate entry in the Groups & users list. You are taken to the Edit group or user page.
Table for adding groups and users
Field
Field description
Usage tips
Add groups/Add users
Site
Groups/users entered here have site Users who are members of a group will
manager
role
management privileges.
automatically have the role assigned to the
group. Users who are members of more than
one group have the 'highest' role of any group
that they belong to: for example, if a user is a
member of two groups, one with a viewer role
and the other with creator privileges; then that
user account has creator privileges.
Creator role Groups/users entered here can
create conferences using their
Personal Recording aliases, or
System Recording aliases. Creators
can edit parts of their own Personal
Recording aliases and edit
Site managers can change the role of individual
conferences recorded with a
Recording alias which gives them
editor privileges.
Viewer role Groups/users entered here can view
conferences they have access to.
These users only see the View
Conferences menu.
Table for editing groups and users
Field
Field description
Usage tips
Details
Name
The name of the user or the Base DN of the
group selected from the Groups & users list.
Role
Whether the group or user has viewer,
creator or site manager privileges.
Display name The name of the group or user as displayed
in the bottom left of the window.
Preferences
Conferences The number of conferences displayed per
The default is 20, but you can select 5,
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Field
Field description
Usage tips
per page
page in the View conferences pages.
10 or 20.
Conference
The conference Category displayed in the
See Displaying the Categories list for
more information.
Category on View conferences pages when you log in.
login
Recording
aliases per
page
Only displayed if the group or user has a
creator role: the number of Recording
aliases displayed per page.
The default is 20, but you can select 5,
10, 20, 50 or 100.
Management Only displayed if the group or user has a site The default is 20, but you can select 5,
items per
page
manager role: the number of Recording
aliases, groups and users, Templates, Media
server configurations, Call configurations
and Categories displayed per page.
10, 20, 50 or 100.
Conference play properties
Automatically Select this check box to have the Content
determine
internet
speed
Server automatically calculate the internet
connection speed the first time a user logs in
using a browser/computer combination, or
after users re-check their conference play
properties. It is selected by default.
Recording aliases owned by this group or user
Recording
aliases
The Recording aliases belonging to the
group or user.
Recording alias page for the selected
Recording alias.
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Displaying the server overview
To display the Server overview page go to go to Management settings > Server overview . This
page displays the status of the Content Server and is automatically updated every ten seconds. On a
standalone Content Server, apart from adding option keys to activate features, you cannot update any
fields on this page. For a Content Server in a cluster, this page is also used to set the System name,
H.323 IDs and E.164 aliases.
The following information is displayed.
Field
Field description
Usage tips
System information
System
name
The name for the Content Server
that is unique in the cluster.
This section is only displayed for Content
Servers in a cluster and therefore you can only
set the System name, H.323 ID and E.164 alias
here for Content Servers in a cluster. On a
complete those fields.
H.323 ID
The system non-live and live H.323
IDs for this Content Server to
register to the gatekeeper. It is not
recommended to call the Content
Server using these H.323 IDs while
in a cluster.
If the Content Server is in a call when these
fields change, it enters Configuration Reload
mode and the changes will not take effect until
all calls have ended.
E.164 alias
The system non-live and live E.164
aliases for this Content Server to
register to the gatekeeper. It is not
recommended to call the Content
Server using these E.164 aliases
while in a cluster.
Content Server status
Server
mode
The current status of the Content
Server.
Online: The Content Server can accept calls and
transcode outputs.
Reloading Configurations: One or more of
System name, Gatekeeper settings, Advanced
H.323 settings, SIP settings or Email settings
have been saved in Site settings while the
Content Server was in a call: the Content Server
is not accepting new calls and when current calls
complete, settings will be updated and Server
mode will automatically change to Online.
Maintenance: If the Content Server is in a
cluster, then the site manager can place it in
Maintenance mode, which means that no new
calls or offline transcoding jobs are accepted.
Entering Maintenance mode or Rejoining to the
Idle: The TCS wizard is running. The Content
Server is not accepting new calls or processing
new offline transcoding jobs. To exit Idle mode,
complete or cancel the wizard.
Offline: The Content Engine service is not
running. Current calls are dropped and new calls
are not accepted. To exit Offline mode, start the
Content Engine service, for example by
restarting the Content Server: in the web
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Field
Field description
Usage tips
to Maintenance > Shutdown > Restart.
Error: The Content Server is out of disk space -
less than 5% disk space remains free on the C:
or E: drive, or on the network attached storage
(NAS), or the Content Server has lost
connection to the NAS. Current calls are
dropped, and new calls or offline transcoding
jobs are not accepted. To exit Error mode, free
up disk space, or, if the storage location is on a
NAS (see below), check the NAS, the share
permissions and the network. For more
information, see Storing recordings.
Content
Engine
status
The current Content Engine service
status.
A
means that the service is running. If the
service is not running, a is displayed with the
last time and date that the service contacted the
database.
Transcode
Engine
The current Transcode Engine
service status.
status
Current
calls
A pictorial representation of the
number of current calls.
An orange bar represents a call with live
streaming outputs.
A brown bar represents a call with on demand
outputs only.
Call list
A list of active conferences is
Click on a conference name to display the Edit
displayed when there are live calls. conference page for that conference.
Currently
transcoding currently transcoding.
Whether the Content Server is
or No.
If the Content Server is currently transcoding,
the Transcoding job list displays a list of
conference names that are currently being
transcoded, the outputs being produced and the
percentage complete.
Transcoding The list of conferences currently
Shows the outputs being produced and the
job list
being transcoded is displayed when percentage completed. Click on a conference
processing occurs.
name to display the Edit conference page for
that conference.
End all calls Click to terminate all current calls.
The End all calls button is displayed when there
are live calls.
Content Server information
IP address
The Content Server's IP address.
Device
serial
The Content Server's serial number. This is used to generate keys required to
upgrade the Content Server.
number
Software
version
The currently installed software
version.
This is also displayed at the bottom of every
page.
Installed
option keys what they allow.
Server disk space
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Field
Field description
Usage tips
Path/disk
space
The total available disk space, free The graphic space indicators turn red if free disk
disk space and the free disk space
as a percentage of the total for the
C: and E: drives. If the media
storage location is on a NAS (see
below), disk space on the NAS is
also displayed.
space is less than 10%. When free disk space is
less than 5%, the Content Server drops current
calls and enters Error mode (does not accept
any new calls or new offline transcoding jobs).
Database location
Database
Displays the server address, port
On a standalone Content Server, this will always
data source and instance to the database for this be Local Content Server. For Content Servers in
Content Server.
external server.
Database
name
The name of the Content Server's
database.
Media storage location
Media
storage
location
Where media is currently stored.
The default media storage location is on the
local E: drive in which case this field displays
Local Content Server. For more information, see
Storing recordings.
Software option
Add option Content Server features can be
After adding the option key, click Restart
key / Restart activated by adding option keys
service for the installed option key to take effect.
service
provided by authorized TANDBERG This only restarts the Content Engine; therefore
resellers or partners; for example
all current calls are dropped, but it does not
affect transcoding or displaying web pages.
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Configuring site settings
Site settings must be configured before using the Content Server. To open Site settings, go to
Management Settings > Site settings.
Most settings in the Site settings page can be applied while the Content Server is in a call without
affecting current calls; however, if you change a setting that requires all calls to have ended before it
takes effect, the Content Server automatically enters Configuration Reload mode and will not accept
new incoming calls or make outgoing calls. When the call or calls currently in progress are completed,
the new settings are applied and the Content Server is then able to receive and make calls. In
Configuration Reload mode:
The Site settings page displays: "The TANDBERG Content Engine is currently in X calls. The
TANDBERG Content Server is in configuration reload mode and will not accept any further
calls or apply the new settings until all current calls have ended. To apply new settings now,
click End all calls."
try again later‘.
Site managers can override Configuration Reload mode and apply changes immediately by clicking
End All Calls in the Site settings page, which terminates calls on the Content Server and applies the
new settings.
The settings that trigger Configuration Reload mode are: System name, Cluster name (if in a cluster),
Gatekeeper settings, Advanced H.323 settings, SIP settings and Email settings.
(The Site settings page automatically refreshes every 10 seconds.)
Field
Field description
Usage tips
System information
System name The name for the Content Server.
Used in the TANDBERG Management
Suite to identify Content Servers. Can
also be displayed in the browser title
9bar when using the web interface (see
Show in browser title)
If the Content Server is in a cluster, its
System name is not set here but in the
server overview page.
Cluster name The name for the cluster.
Can only be set when the Content
Server is in a cluster. Used in the
TANDBERG Management Suite to
identify the cluster. Can also be
displayed in the browser title bar when
using the web interface (see Show in
browser title).
Show in
When selected displays the System name Refresh the page to show changes to
browser title
or Cluster name in the browser‘s title bar. the browser title.
Can be used to brand or identify the
Content Server or cluster when using the
web interface.
For a cluster, if you go to the web
interface via the Frontend address,
then the Cluster name is shown in the
title bar; otherwise it displays the
System name of the Content Server.
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Field
Field description
Usage tips
Frontend
address
The IP address or DNS name of the
If specified, this address is used for the
address. Changes to this page are not
saved if a connection cannot be made to
conferences page and the conference
URL displayed on the Edit conference
the specified address or it is not that of this page. Otherwise links to conferences
Content Server.
use the address that you typed in the
browser URL to log in to the Content
Server.
Gatekeeper
settings
Registration
status
Displays the status of Content Server
Click View all gatekeeper
registration with the gatekeeper (registered registrations to display a page showing
or not registered).
all the system and Recording alias
registration details. See Displaying
Gatekeeper
enabled
Select to register with the gatekeeper.
Enter the Gatekeeper address, an
H.323 ID and/or an E.164 alias and
choose the Registration mode.
The gatekeeper must be enabled for a
cluster – it is not possible to disable the
gatekeeper functionality.
Gatekeeper
discovery
Always Manual.
Manual gatekeeper discovery means
that the Content Server registers with
one specific gatekeeper, identified by its
IP address or fully qualified domain
name.
Gatekeeper
address
The IP address or DNS name of the
gatekeeper.
H.323 ID
Other systems can call the Content Server If the Content Server is in a cluster, its
using the H.323 ID if the Content Server is H.323 ID is not set here but in the
registered to the gatekeeper. The
Recording alias specified in the Default
Recording aliases below is used for the
call.
server overview page.
E.164 alias
Registration
Other systems can call the Content Server If the Content Server is in a cluster, its
using the E.164 alias if the Content Server E.164 alias is not set here but in the
is registered to the gatekeeper. The
Recording alias specified in the Default
Recording aliases below is used for the
call.
server overview page.
Choose to register the Content Server as a If you select Gateway enter the H.323
Terminal or as a Gateway.
gateway prefix and the E.164 gateway
prefix. The registration mode for a
cluster must be Gateway.
H.323 gateway If registered as a gateway, this prefix must For a cluster, enter non-live and live
prefix
be entered before the H.323 ID of a
Recording alias when calling the Content
Server.
H.323 and E.164 gateway prefixes. The
prefixes you enter cannot be subsets of
each other; make sure they are unique
and that they follow the dialing plan set
up on your VCS. The non-live gateway
E.164 gateway If registered as a gateway, this prefix must
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Field description
Usage tips
prefix
be entered before the E.164 alias of a
Recording alias when calling the Content
Server.
prefix will be used for Recording aliases
with no live streaming outputs; the live
gateway prefix will be used for
Recording aliases with live streaming
outputs. For more information, see
Q.931 port
RAS port
If in a cluster, the non-live and live Q.931
ports used for H.323 call setup can be
changed.
Leave as the default, or select ports that
are not being used by the Content
If in a cluster, the non-live and live RAS
Leave as the default, or select ports that
ports used for gatekeeper registration can are not being used by the Content
be changed.
Authentication By default, authentication is Off.
If the gatekeeper requires systems to
authenticate with it before they are
allowed to register, select Auto and
supply the User name and Password
to be used by the Content Server.
User name
The user name to authenticate to the
gatekeeper.
Password/Pas The password to authenticate to the
sword confirm gatekeeper.
Advanced
H.323 settings
Use static
ports
Deselected by default. This means that the Static ports can be enabled by selecting
ports to use are allocated dynamically
when opening a TCP/UDP connection.
the check box and specifying the
required Port range. This may be
necessary if the Content Server is to
make calls through a firewall.
Port range
NAT
3230 to 3270 is the standard firewall port
range: select the range appropriate to your
local firewall settings.
Network Address Translation (NAT) is
used when the Content Server is
connected to a router with NAT support.
The default setting is Off.
If On, the Content Server uses the
specified NAT address in place of its
own IP address within Q.931 and
H.245.
If set to Auto, the Content Server tries to
determine whether the NAT address or
the real IP address should be used.
This makes it possible to call endpoints
on both sides of the NAT router.
If you select either On or Auto, enter the
NAT address.
NAT address
The global, external address to a router
with NAT support.
In the router, the following ports must be
routed to the system‘s IP address:
Port 1720 for a standalone
Content Server. If the Content
Server is in a cluster, the ports
specified as the non-live and live
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Field description
Usage tips
Q.931 ports in the Gatekeeper
settings section above.
The port range specified in Port
Range, above for example 3230
to 3270. Contact your TANDBERG
reseller for more information.
SIP settings
Registration
status
Displays the status of Content Server‘s
registration with the SIP registrar.
Click View all SIP registrations to
display a page showing all the system
and Recording alias registration details.
SIP enabled
Select to enable registration with a SIP
Enter the SIP display name, SIP
registrar. SIP is not available for a cluster. address (URI), Server address and
choose the Transport.
SIP display
name
The Content Server‘s SIP display name.
This is presented as a description of the
SIP URI by the SIP registrar to other
systems.
SIP address
(URI)
Other systems can call the Content Server
using the SIP Address or URI (Uniform
Resource Identifier) if the Content Server
is registered to a SIP registrar. The
Recording alias specified in the Default
Recording aliases below is used for the
call.
Server
Always Manual.
discovery
Server
address
The IP address or DNS name of the SIP
registrar.
When changing the address of the SIP
registrar, you need to change the server
address in all SIP URIs of Recording
aliases; for example, from
Server type
Transport
Always Auto, which supports registering to
standard SIP registrars such as
OpenSIPS.
The transport protocol for SIP. The default
is TCP (Transmission Control Protocol).
UDP (User Datagram Protocol) can also
be used.
User name
The user name to authenticate to the SIP
registrar.
Password/Pas The password to authenticate to the SIP
sword confirm registrar.
Authentication
Authentication Choose the authentication method for the There are three modes of authentication
Content Server.
(for more information see
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Field
Field description
Usage tips
If you select either Domain or LDAP
Understanding groups and users):
authentication, expand the LDAP server
Local: Only users with valid local
section and enter the details of a Microsoft accounts added through the Groups &
Active Directory server. To enter details for users page can log in. Local groups are
more than one LDAP server, click Add
LDAP server. Currently, only Microsoft
Active Directory Server is supported.
Clicking Save checks the LDAP server
settings because the Content Server
attempts to bind to the LDAP server.
not supported.
Domain: Users with domain accounts
and local users are able to log in. The
local administrator account can be used
to configure the Content Server, or
other local or domain users can be
LDAP server settings are incorrect.
authentication can only be used if the
Content Server has been added to a
domain. If you add the Content Server
to an existing domain, you need to
define a separate security policy for the
Content Server, otherwise the existing
security policies may prevent it from
functioning correctly. Contact your
authorized TANDBERG reseller or
partner for details of the recommended
security policy settings. The
recommended authentication mode for
a cluster is domain authentication.
LDAP: LDAP authentication does not
require the Content Server to be added
to a domain. Before changing
authentication from Local to LDAP, the
site manager must add at least one
LDAP user with the site manager role to
the Content Server. To do this, go to
Management Settings > Groups and
users and select Add groups or
users. Enter at least one valid
username in Site manager role. Under
LDAP authentication local users cannot
log in using the standard login method.
However, the local administrator can log
in by adding #page:login&rescue:true to
the end of the Content Server URL in
the browser.
Add LDAP
server
You can add up to five servers that the
Only active if you have selected Domain
Content Server will look up to authenticate or LDAP as the Authentication mode.
users.
Server The IP address or DNS name of your
address LDAP server.
Only Microsoft Active Directory Server
is currently supported.
Port Port 389 is the default port for most
Domain Controllers. Global Catalog
Servers may use port 389 or 3268.
Base DN The search base which the Content Server The Content Server searches the object
uses to search for user records. (DN =
Distinguished Name)
specified and any objects beneath it.
The Base DN is a unique name for this
container. It typically consists of OU,
CN, and DC components.
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Field description
Usage tips
Base DN examples:
OU=employees,DC=company,DC=com
OU=marketing,OU=employees,DC=co
mpany,DC=com
In this example, OU ‗marketing‘ is
contained within the OU ‗employees‘;
therefore,
OU=employees,DC=company,DC=com
identifies all employees including the
Marketing department and
OU=marketing,OU=employees,DC=co
mpany,DC=com identifies users from
the Marketing department only.
User DN The LDAP identifier of the account in your This account must have read
domain which the Content Server uses to membership privileges, that is,
identify who is trying to log in. The User
DN (Distinguished name) is a unique
name for this account comprising:
privileges to retrieve users‘ ‗memberOf‘
attributes from Active Directory using
LDAP. You can use an existing account
or create a new special account with
those privileges. This account does not
need to be inside the search tree
specified in the Base DN.
CN (Common Name) of the special
account
OU (Organizational Unit)
DC (Domain Object Class)
User DN examples:
CN=user_account,OU=employees,DC=co
mpany,DC=com
CN=user_account,OU=marketing,DC=com
pany,DC=com
Note that DNs can have many more than
four parts.
Password/Pas The password for the account identified
sword confirm above.
User properties
Allow guest
access
Select to enable unauthenticated access
to the Content Server as a "guest" user;
that is, without logging in.
When selected:
Users do not have to authenticate
to view conferences. Guest users
can view all conferences that have
Allow access to all users
selected in the Conference
permissions.
The RSS feeds icon is displayed
for all users. Conferences which
allow access to all users and
which is not password-protected
can be viewed from an RSS
reader.
Email settings
Send email
Select to send an email when a
The email is sent to the address
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Field description
Usage tips
after
conference finishes and then complete the specified in the Recording alias used to
conference
has finished
other fields in this section. Clicking Save
checks the email SMTP settings and a
make the conference. The email
contains a link to find the conference in
SMPT server fails. However, changes to
the page are still saved, even if the email
settings are incorrect.
From email
address
The email address that emails will be sent
from.
SMTP server
address
The address of the mail server to use to
send email.
User name
Enter a user name if the SMTP server
requires authentication.
Password/Pas Enter a password if the SMTP server
sword confirm requires authentication.
API
API enabled
The Content Server includes an
The API has been designed for
integration with the TANDBERG
Management Suite (TMS) but can also
be used with other management
systems.
Application Programmer Interface (API)
which has been designed to provide
mechanisms for external systems and
services to get information from, and add
information to, the Content Server. The
API must be enabled for a cluster.
The API is enabled by default and must
stay enabled:
If integration with TMS is required.
If the API is used for customized
integration with other systems.
Refer to the TANDBERG Content
Server API Guide on
www.tandberg.com for details of
available API calls.
If neither applies, the API can be
disabled.
User name
The Content Server API user name is
admin: this cannot be changed.
Password/Pas The password for accessing the Content
The default API password is
sword confirm Server API.
TANDBERG. TANDBERG strongly
recommends that you change this
password if you want the API to remain
enabled. If you clear the password and
the password field is empty, API clients
will not receive an authentication
challenge.
System
defaults
Default
Recording
alias
Must be a System Recording alias.
If the system H.323 ID, E.164 alias, SIP
URI or Content Server's IP address is
called from an endpoint, the selected
For more information about Recording
aliases, see Adding & editing Recording
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Field
Field description
Usage tips
Recording alias is used for recording
and/or streaming the call.
Default Media Specify which Media server configuration
server
is shown by default in the Media server
configurations configurations lists when adding or editing
a Template, or in the Manage outputs
page of a conference.
Live Windows The preconfigured Media server
local or an external Windows Media
streaming server can be added and
then selected instead.
Media
configuration, Local Windows Media
Streaming Server, is used by default.
Non-Live
Windows
Media
Live MPEG-4
for QuickTime MPEG-4 for QuickTime live from the
By default, it is not possible to stream
external Darwin or QuickTime streaming
server can be added and then selected
here.
Content Server.
Non-Live
MPEG-4 for
QuickTime
The preconfigured Media server
configuration, Local IIS Web Server, is
used by default. This delivers MPEG-4 for
QuickTime as a progressive download
(HTTP streaming).
Live MPEG-4
for Flash
By default, it is not possible to stream
MPEG-4 for Flash live from the Content
Server.
external Wowza Media Server for Flash
can be added and then selected here.
Non-Live
MPEG-4 for
Flash
The preconfigured Media server
configuration, Local IIS Web Server, is
used by default. This will deliver MPEG-4
for Flash as a progressive download
(HTTP streaming).
Live Real
Media
Media live from the Content Server.
external Helix streaming server can be
added and then selected here.
The preconfigured Media server
Non-Live Real configuration, Local IIS Web Server, is
Media
used by default. This will deliver Real
Media as a progressive download (HTTP
streaming).
Advanced
streaming
options: Target
bit rates
Small
The target bit rate for small outputs in the Choose the maximum output bit rates
range 56 - 200 kbps. The recommended
value is 56 kbps.
for each output size. These changes
affect the bit rates of outputs created by
the Template editor and Manage
outputs pages.
Medium
Large
The target bit rate for Medium outputs in
the range 200 - 700 kbps. The
recommended value is 512 kbps.
You cannot edit this field.
This target bit rate is always the call
speed of the call when the conference is
created.
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Displaying gatekeeper registrations
To display detailed information about gatekeeper registrations, go to Management settings > Site
settings and click View all gatekeeper registrations. This is a status page: you cannot edit any
fields. The following information is displayed.
Field
Field description
Usage tips
Gatekeeper registration status
Registered The IP address or DNS name of the
A
means that Content Server is registered
to
H.323 gatekeeper that the Content
Server is currently registered to.
to the gatekeeper.
System registrations
Alias
The name of the H.323 ID or E.164
alias that is registered. This is
Current
status
The current status of the registration
with the gatekeeper. If the status is
'Not Registered', then check that the
alias is not a duplicate of another
system registered to this
A
means that there is a problem and the
error message explains why.
gatekeeper.
Alias type
Either H.323 ID or E.164 Alias.
Recording alias registrations
Alias
The name of the H.323 ID or E.164
alias that is registered. This is set in
Current
status
The current status of the registration
with the gatekeeper. If the status is
'Not Registered', then check that the
alias is not a duplicate of another
system registered to this
gatekeeper.
Alias type
Either H.323 ID or E.164 Alias.
Recording
alias
The name of the Recording alias
that uses this alias.
Click on an entry to display its details. See
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Displaying SIP registrations
To display detailed information about registrations with a SIP registrar, go to Management settings >
Site settings and click View all SIP registrations. This is a status page: you cannot edit any fields.
The following information is displayed.
Field
Field description
Usage tips
SIP registration status
Status
Whether the registration is Active.
A
and status of Active means that the
Content Server has contacted the SIP registrar
and can make registrations with it.
System registration
SIP address The SIP address (URI) that is
registered. This address is set in
SIP display The SIP display name sent with the This is presented as a description of the SIP URI
name
by the SIP registrar to other systems.
Current
status
The status of Content Server‘s
system registration with the SIP
registrar.
A
means that there is a problem and the error
message explains why.
Recording alias registrations
SIP address The SIP address (URI) that is
SIP display The SIP display name sent with the
name
registration. This is set in a
Registration The status of the registration with
status
the SIP registrar.
Recording
alias
The name of the Recording alias
that uses this registration.
Click on an entry to display its details. See
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Exporting and importing conferences
Conferences can be copied from one Content Server to other Content Servers by site managers, one
at a time. To do this, use the export/import functionality. Copying a conference involves:
1. Exporting the conference as a .tcb file.
2. Downloading this file to an external directory.
The outputs served by the default Media server configurations (Local IIS Web Server and Local
Windows Media Streaming Server) and the conference information and permissions are copied
and packaged in a signed proprietary format .tcb file.
3. Uploading the .tcb file to another Content Server.
Files under 2GB in size can be uploaded using the web interface. Larger files must be
uploaded using Windows Remote Desktop Connection.
4. Importing the conference.
Uploaded .tcb files are listed on the Import conference page. Importing unpacks the .tcb file
and displays the conference in Recorded conferences.
These steps are described in more detail below.
Notes:
Conferences with pending outputs cannot be exported.
Distribution outputs (for example, for Podcast Producer), and files stored on external streaming
servers, are not exported.
Unicode characters in conference names are replaced with underscores when uploaded
through the web interface. When a file with unicode characters in the conference name is
the Import Conference page will not display it.
The maximum period of time allowed for a file to be uploaded through the web interface is
fifteen minutes. If the upload process is incomplete after this time, for example due to poor
network conditions, the upload fails.
You cannot export or import when the Content Server is in Error mode. The Content Server
Exported conferences can be imported to a Content Server of the same or higher software
version as the Content Server that the conference was exported from. To check the software
version, go to Management Settings > Server overview. The export/import functionality is
available from software release S3.3.
Exporting and downloading a conference
To export a conference:
1. Go to View Conferences > Recorded conferences.
2. Click Edit > Edit conference for the conference you want to export.
3. In the Export conference section, click Export conference. (If the conference cannot be
exported - due to it having pending outputs for example - then this section does not appear. Try
again later.)
The conference is exported: how long this takes depends on the duration of the conference and
the number of outputs. When complete, the page displays links that allow you to update the
exported conference and download the .tcb file.
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4. Click Download exported conference and save the exported .tcb file to an external network
location.
The .tcb file remains on the source Content Server for a week from the date of exporting before being
automatically deleted. During this time you can update the information and outputs for this conference
and export it again by clicking Update exported conference. This replaces the original .tcb file with
an updated one.
Importing a conference
The Content Server web interface upload functionality checks the files inside the .tcb bundle, their
structure and the signature of the bundle, and rejects invalid or corrupted files. Files with incorrect
extensions (an extension other than .tcb) uploaded through Remote Desktop to the Content Server's
Imports shortcut are not displayed on the Import Conference page.
To import a file:
1. Upload the .tcb file by one of the following methods:
a. Through the web interface:
Go to Management settings > Import conference and click Upload File.
Browse to the .tcb file of the conference you want to import and click Upload.
Automatically import conferences after upload is selected by default and then step
2 is then unnecessary. If you deselect this check box, the conference file will be
uploaded and displayed on the Import conference page with the status Not Imported -
go on to step 2.
upload through the web interface:
Copy the exported .tcb file to the Imports shortcut on the desktop.
The conference is displayed on the Import conference page with the status Not Imported.
2. In Management settings > Import conference select the file and click Import to start
unpacking the .tcb file. This may take a while. After all the conference outputs have been
unpacked and conference state has changed to Imported, the conference is displayed in
Recorded conferences.
3. The import file can be deleted from the Import Conference page. This deletes the .tcb file but
does not affect the imported conference in Recorded Conferences.
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Displaying the cluster overview
Up to ten Content Servers can be clustered to increase the total call capacity and improve
redundancy and resilience. Such a cluster uses scalable external storage, an external Microsoft SQL
Server database, and provides one web interface for viewing and managing the cluster. Video
conferencing calls are balanced across the cluster by the VCS. The use of a network load balancer
ensures that incoming HTTP user requests are spread evenly across the servers in the cluster. All
configurations and conference information are global across the cluster.
For more information about the main features, system requirements, setup and management of a
Content Server cluster, download the deployment guide, Creating and managing a TCS cluster, from
The Cluster overview page provides information about cluster status, as well as the number of calls
and offline transcoding jobs in progress. It is automatically updated every ten seconds.
Displaying the cluster overview
To display the Cluster overview page, go to Management settings > Cluster Overview. The Cluster
overview page:
Lists the System names and IP addresses of all the Content Servers in the cluster.
"standard" server overview information, a Content Server‘s system name, H.323 ID and E.164
alias are set in the Server overview page when in a cluster.
Reports the total number of current calls for the cluster and for each Content Server.
Reports the total number of offline transcoding jobs in progress for the cluster and for each
Content Server.
Reports the server mode for each Content Server.
Reports the status for each Content Server. If the Content Server's mode is Online, then the
Status displays a green tick, meaning that the Content server is running correctly. If the
Content Server's mode is not Online, then the Status displays a red exclamation mark. Go to
administration.
Allows you to End all calls on the whole cluster. If you want to end calls on a particular Content
Allows you to put a Content Server in Maintenance mode. In this mode, no new calls or offline
transcoding jobs are accepted on that server but current calls and jobs continue until
completed. The other Content Servers in the cluster continue working as usual.
Maintenance mode should be used to ensure that no new calls are made to a Content Server;
for example, if you want to defragment its drive, run a Windows security update installer or
update antivirus software on that Content Server. You should also put a Content Server in
Maintenance mode (after ending its current calls) if you need to shut it down and move it to
another location.
To put a Content Server in Maintenance mode, click Enter maintenance mode. The button
changes to Rejoin cluster, and the Server mode displays Maintenance. After you have
completed maintenance, click Rejoin cluster. The button changes back to Enter maintenance
mode and Server mode displays Online. This means that the Content Server is now ready to
receive calls and offline transcoding jobs.
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Working with the logs
To view the Content Server logs go to Management settings > Server logs. The logs from the
Content Engine are displayed by default: to view other logs, select from the drop-down list.
To view a log, click the name of the log file and select to open it or save it.
If the list is long, there may be more than one page: click on a page number to display the logs.
To delete a log, select it and click Delete selected. (The current log is displayed at the top of
the list. Except for Content Library logs, the current log cannot be deleted.)
All server logs can also be accessed from the E:\logs directory on the Content Server. Service event
logs for the Content Engine, Transcode Engine, and Helper services can be found in the Windows
Event Viewer when you Remote Desktop into the Content Server. These events show service starting
and stopping information.
Content Engine logs
Content Engine logs include information generated by the Content Engine service about:
Incoming and outgoing calls
Codecs in call, call speed
Dual video start/stop during a call
Gatekeeper and SIP registrations
Information about the generation of live streaming and live transcoded outputs
Reasons for disconnected and rejected calls
A new log is created every time the Content Engine service restarts, or if the current log exceeds 10
MB.
Transcode Engine logs
The Transcode Engine logs include information about offline transcoded outputs including the output
size and format, and how long the output took to transcode.
A new log is created every time the Offline Transcode Engine service is restarted, or if the current log
exceeds 10 MB.
Helper logs
The Helper logs show information from the Helper service, including:
The transfer of transcoded and dump files from temporary to final storage location
Exporting and importing of .tcb files
FTP transfer
Hinting for MPEG-4 for QuickTime outputs
When conference outputs have been deleted
A new log is created every time the Helper service is restarted, or if the current log exceeds 10 MB.
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Content Library logs
The Content Library logs include information reported by the web interface. Most log entries can be
ignored unless something unexpected has occurred while using the interface.
The phperror log file rolls automatically when the file size is approximately 5 MB: click Roll log file to
start a new log file manually.
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Backing up and restoring the Content Server
TANDBERG recommends that you back up the Content Server regularly and also before you upgrade
it or install a security update. This topic explains how to do both scheduled and ad hoc backups. It
also provides instructions for restoring the Content Server, if required. It is very important to follow the
procedure as described here; otherwise future upgrades may not work.
Important: To ensure that you do not lose data, TANDBERG recommends that you back up the
Content Server regularly.
Backing up
Note: If your media is located on a Network Attached Storage device (NAS), or on an external media
server, this procedure will not back up these files. Ensure that you back up your media at the same
time as the Content Server. If you restore from backup, you must restore the media backup taken at
the same time as your Content Server backup; otherwise you may not be able to play some
conferences.
Before backing up
You either need a USB drive with enough disk space for all the files to be backed up or you can back
up to a network drive. Check the size of the data to be backed up by logging in to the Content Server
drives.
Making an ad hoc backup
Follow these steps to make a one-off backup.
1. If you are not backing up to a network location but using a USB hard drive:
a. Connect the USB hard drive to a USB port on the Content Server.
drive appears in My Computer. If it does not, go to Start > Administrative Tasks >
Computer Management and map a drive to a letter that does not conflict with those
already in use. If necessary use the Windows help.
2. Open the Backup and restore wizard:
o
Through the web interface : using Internet Explorer go to Management settings >
Windows server > Maintenance > Backup.
Note that Internet Explorer's security settings may prevent the necessary Active X scripts
from running so that you cannot access the web interface for Windows Server
administration or some of its tools. To overcome this issue, add the URL of the Content
Server to the trusted sites in your browser: go to Tools > Internet Options. Then select
the Security tab and click Trusted sites. Click Sites, enter the Content Server's URL and
click Add. Click Close and OK.
o
Start > All Programs > Accessories > System Tools > Backup.
3. In the welcome dialog, click Next.
4. Select Back up files and settings and click Next.
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5. In What to back up, select Let me choose what to back up and click Next.
6. In Items to back up, expand My computer, select Local Disk [C:], Local Disk [E:] and System
State and click Next.
7. In Backup type, destination and name, browse to the network location or USB drive that you
want to back up to, type a name for the backup and then click Next.
8. In Completing the backup or restore wizard, check the summary of your choices and click
Finish.
The backup process takes approximately 10 minutes per 5 GB of data. Progress is displayed and a
detailed report is provided when the backup completes.
Configuring a scheduled backup
Follow these steps to set up a routine/repeated backup.
1. If you are not backing up to a network location but using a USB hard drive:
a. Connect the USB hard drive to a USB port on the Content Server.
drive appears in My Computer. If it does not, go to Start > Administrative Tasks >
Computer Management and map a drive to a letter that does not conflict with those
already in use. If necessary use the Windows help.
2. Open the Backup and restore wizard:
o
Through the web interface: using Internet Explorer go to Management settings >
Windows server > Maintenance > Backup.
Note that Internet Explorer's security settings may prevent the necessary Active X scripts
from running so that you cannot access the Windows Server administration interface or
some of its tools. To overcome this issue, add the URL of the Content Server to the trusted
sites in your browser: go to Tools > Internet Options. Then select the Security tab and
click Trusted sites. Click Sites, enter the Content Server's URL and click Add. Click
Close and OK.
o
Start > All Programs > Accessories > System Tools > Backup.
3. Select Advanced mode.
4. Open the Scheduled jobs tab and then click Add job and Next.
5. In What to back up, select Back up selected files, drive, or network data and click Next.
6. In Items to back up, expand My computer, select Local Disk [C:], Local Disk [E:] and System
State and click Next.
7. In Backup type, destination and name, browse to the network location or USB drive that you
want to back up to, type a name for the backup and then click Next.
8. In Type of backup, select the type of backup from the drop-down list using the explanations
displayed and then click Next.
9. In How to back up, select Verify data after backup and click Next.
10. In Backup options, select Append this backup to the existing backups and click Next.
11. In When to backup, select Later and click Set Schedule. Enter your scheduling options and
click OK.
12. Enter a name for the backup job and then click Next.
13. Enter an account that has administrative privileges on the Content Server (this could be the
local administrator account, or if the Content Server is on a domain, a domain administrator
account). Enter the administrator account password twice and click OK.
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14. In Completing the backup or restore wizard, check the summary of your choices and click
Finish to schedule the backup.
The backup process will run according to the schedule that you set up.
Restoring from a backup
Make sure that you are using a backup taken from the same Content Server that you are restoring. If
you want to restore to a different Content Server, contact your TANDBERG reseller.
Note: If your media is located on a Network Attached Storage device (NAS), or on an external media
server, this procedure will not restore these files. You must have a media backup taken at the same
time as the Content Server backup and you must restore this media backup as well; otherwise, you
may not be able to play some conferences.
Follow these steps to restore the Content Server from a backup.
1. End any calls in progress.
3. Uninstall the TANDBERG Content Server software:
a. Go to Start > Control Panel > Add or Remove Programs.
b. Select TANDBERG Content Server and click Change.
c. Select the Remove option and click Next. Continue until the installer has finished
uninstalling.
d. Select Microsoft SQL Server 2005 and click Remove.
e. In Component selection, select TCS database engine and click Next. Continue until the
installer has finished uninstalling.
f.
Select Microsoft SQL Server VSSWriter and click Remove. Continue until the installer
has finished uninstalling.
g. Select Microsoft SQL Server Setup Support Files and click Remove. Continue until the
installer has finished uninstalling.
4. Browse to C:\Windows\Security and look for files called edb*.log. (There is edb.log and at least
one more file often called edbtmp.log or edb0000*.log). DO NOT delete edb.log, but delete the
other files. Not removing these files could result in future upgrades failing following a restore.
5. Start the Backup and restore wizard: go to Start > All Programs> Accessories > System
Tools > Backup.
6. Select Restore files and settings and click Next.
7. In What to restore, select Local Disk [C:], Local Disk [E:] and System State and click Next.
8. In the Completing the Backup or Restore Wizard, click Advanced.
9. From Where to restore, leave the default setting – Original location. Click Next and OK to
acknowledge the warning.
10. In How to restore, select Replace existing files and click Next.
11. Leave the default options selected in Advanced restore options and click Next.
12. Check the choices and click Finish.
13. The restore process starts and progress is displayed. When it completes you can display a
detailed report by clicking Report.
14. You must restart the Content Server after the restore process.
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Shutting down and restarting the Content
Server
The Content Server can be shut down using the LCD panel. TANDBERG recommends that you end
all calls on the Content Server before you shut down; otherwise the conferences may fail.
Note: If calls are in progress when the shut down occurs, the recorded conferences appear in the
Recorded conferences list but may be unusable. They can be deleted in the normal way.
LCD status display and button functions
online
The Content Server is ready to accept calls and transcode outputs but none are
currently in progress.
1-5 calls
Calls are in progress on the Content Server.
The Content Server is transcoding.
transcoding
Server modes
config reload
The Content Server is in Reloading Configurations mode. In Reloading
Configurations mode, the Content Server does not accept new calls.
1-5 calls (cnfg)
trans (cnfg)
idle
Calls are in progress and the Content Server is in Reloading Configurations mode.
The Content Server is transcoding and is in Reloading Configurations mode.
The TCS Wizard is running. In Idle mode, the Content Server does not accept new
calls or process new transcoding jobs.
1-5 calls (idle)
trans (idle)
The TCS Wizard has started while there is a call in progress.
The TCS Wizard has started while there is a transcoding process in progress.
maintenance
Content Server will not accept new calls or process new transcoding jobs.
1-5 calls (maint) Calls are in progress and the Content Server is in Maintenance mode.
trans (maint)
upgrading
Error states
Error
The Content Server is transcoding and is in Maintenance mode.
The Content Server is out of disk space or has lost connection to the NAS.
The Content Server has no connection to the network.
No network
Buttons
Enters Edit mode, confirms an entry.
Returns to the previous menu, exits Edit mode without saving.
Moves between menu items, moves between values in a numerical address and
modifies numerical values.
and
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Restarting the Content Server
1. Make sure that the Content Server is not recording or transcoding; that is, the LCD displays
online.
2. Press
to display the LCD's main menu.
3. Go to Commands > Restart.
4. Select Yes to confirm.
You see the message 'Restarting' on the LCD.
Maintenance > Shutdown > Restart.
Shutting down
1. Make sure that the Content Server is not recording or transcoding; that is, the LCD displays
online.
2. Press
to display the LCD's main menu.
3. Go to Commands > Shutdown.
4. Select Yes to confirm.
5. The Content Server shuts down. When you see the message 'Power off' on the LCD or when
the LAN1 and HDD LEDs stop blinking, you can turn off the power using the switch at the back
of the unit.
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Upgrading the Content Server
It is a good idea to regularly check for upgrades to the Content Server software on the TANDBERG
web site. To upgrade the Content Server, read the Release notes for the release that you are
upgrading to and then follow the instructions below. Note that you will need a release key to upgrade
to S4 (but not if you subsequently upgrade to a minor release, for example S4.1), and this depends on
the Content Server's serial number: contact your TANDBERG reseller.
Downloading Content Server software releases
1. Log in to the Content Server web interface as a site manager and go to Management settings
> Server overview.
2. Make a note of the software version that is currently installed.
3. Go to the support section of the web site and check whether a more recent release is available
for the Content Server.
4. Download the installer from the TANDBERG FTP site to a directory on your computer.
Upgrading the Content Server software
1. Make sure there are no ongoing calls.
3. Back up your Content Server and turn off any anti-virus programs, if any.
4.
Transfer the installer that you downloaded in step 4 above to the Content Server (do not run
the installer from a mapped or network drive).
5. Verify the MD5 hash (checksum) of the file.
A unique MD5 file is provided which can be used to verify that a file has not become corrupted
as a result of file transfer, disk error or tampering. Any MD5 program can be used for verifying
the installer using the provided MD5 file. A list of links to popular programs is available at:
have downloaded.
For example, a program such as md5sum.exe requires you to run a command in this format:
md5sum -c <installerFileName>.md5
If the installer file successfully passes the integrity check, it returns:
<installerFileName>.exe: OK
If the installer file does not pass the check, you see the following indicating that the file has
been corrupted and the installer should not be run:
<installerFileName>: FAILED
md5sum: WARNING: 1 of 1 computed checksum did NOT match
6. If the file passed, run the executable by double-clicking on it and follow the on-screen
instructions.
7. If prompted to do so, restart the Content Server. Otherwise, terminate your Remote Desktop
session by logging off. Do not choose Shutdown, because it will shut down the Content
Server.
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Applying security updates
TANDBERG recommends that you check the TANDBERG FTP site regularly for new security updates
and apply them to ensure that your Content Server is protected with the most up-to-date security
patches released by Microsoft. Go to http://ftp.tandberg.com/pub/ software/device_security/ rather
than to the Microsoft web site because these updates have been tested for compatibility with the
Content Server by TANDBERG.
To apply security updates:
1. End all calls because you must restart the Content Server when the installer finishes.
to a temporary directory.
Content Server.
4. Using My Computer navigate to the directory into which you copied the installer.
5. Verify the MD5 hash (checksum) of the file.
A unique MD5 file is provided which can be used to verify that a file has not become corrupted
as a result of file transfer, disk error or tampering. Any MD5 program can be used for verifying
the installer using the provided MD5 file. A list of links to popular programs is available at:
have downloaded.
For example, a program such as md5sum.exe requires you to run a command in this format:
md5sum -c <installerFileName>.md5
If the installer file successfully passes the integrity check, it returns:
<installerFileName>.exe: OK
If the installer file does not pass the check, you see the following indicating that the file has
been corrupted and the installer should not be run:
<installerFileName>.exe: FAILED
md5sum: WARNING: 1 of 1 computed checksum did NOT match
6. If the installer passed the integrity check, double-click on it to install the security update.
7. When prompted, restart the Content Server. Otherwise, terminate your Remote Desktop
session by logging off. Do not choose Shutdown because it will shut down the Content Server.
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Using the web interface for Windows Server
administration
Open the web interface for Windows Server administration in a new window by going to Management
settings > Windows server. This page can also be accessed by typing
https://<ContentServerIPAddress>:8098 in the Web browser URL field. You need to use Internet
Explorer (IE) to use this menu item.
The Windows Server page is used to:
Change the local administrator account password
Update the date and time settings
Create local user accounts
Set up scheduled or ad hoc backups and restore the Content Server from a backup
Note: Some IE security settings may prevent the necessary ActiveX controls from running so that you
cannot access the Windows Server administration interface or some of its tools. To overcome this
issue, add the URL of the Content Server to the trusted sites in your browser. (To do this, in your
browser go to Tools > Internet Options. Select the Security tab and click Trusted sites. Click Sites,
enter the Content Server's URL and click Add. Click Close and OK.)
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Using Windows Remote Desktop Connection
Windows Remote Desktop Connection is used for a number of administrative tasks:
Using the TCS wizard to store recordings externally
Backing up and restoring
Using Remote Desktop
1. On your computer, go to Start > All programs > Accessories > Communications > Remote
desktop connection. (On some computers this may be Start > All programs > Accessories
> Remote desktop connection.)
2. Type in the IP address or DNS name of the Content Server.
3. If you are upgrading, applying security updates or manually copying a conference import file to
the Content Server, you need to share your disk drives:
a. In the connect dialog click Options.
b. Select the LocalResources tab and select Disk Drives from Local devices and resources
(you may need to click More to see this option).
4. Click Connect.
5. Log in with an administrator account username and password. This can be the local
administrator account, or if the Content Server is on a domain, a domain administrator account.
Using Remote Desktop via the Content Server web interface
WARNING: Do not use this method for installing software upgrades to the Content Server or applying
Windows security updates.
1. Open the web interface for Windows Server administration in a new window by going to
Management settings > Windows server. You need to use Internet Explorer (IE) to use this
menu item. (This page can also be accessed by typing https://<ContentServerIPAddress>:8098
in the web browser URL field.)
2. Go to Maintenance and select Remote Desktop.
Note: Some IE security settings may prevent the necessary ActiveX controls from running so that you
cannot access the web interface for Windows Server administration or some of its tools. To overcome
this issue, add the URL of the Content Server to the trusted sites in your browser. (To do this, in your
browser go to Tools > Internet Options. Select the Security tab and click Trusted sites. Click Sites,
enter the Content Server's URL and click Add. Click Close and OK.)
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Setting the system date & time
It is important that the system date, time and time zone are correct. They are set as part of the
installation procedure (see the TCS Getting Started Guide), but can be updated if required, as follows.
server.
2. Go to Maintenance > Date/Time.
3. Update the date, time and time zone settings and then click OK.
4. Restart the Content Server: go to Maintenance > Shutdown > Restart.
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Port information
Ports used by the Content Server
Transport Layer
Open on the Content Server
Firewall
Port
80
Used by
Protocol
TCP
TCP
Content Server web interface (HTTP) Yes
443
Content Server web interface using
SSL (HTTPS)
Yes
554
TCP, UDP
UDP
Windows Media Streaming Server
RTSP Protocol
Yes
1718
Gatekeeper discovery
RAS port
Yes
Yes
1719 * UDP
1722 * UDP
1720 * TCP
1721 * TCP
Additional RAS port when in a cluster Yes
Q.931 Port Yes
Additional Q.931 port when in a cluster Yes
1755
TCP, UDP
Windows Media Streaming Server
MMS Protocol
Yes
2090
3389
8008
TCP
TCP
TCP
Content Server database connection
No
Remote Desktop Connection Protocol Yes
Content Server application
communication
No
8080
8096
8098
TCP
TCP
TCP
Windows Media Streaming Server
HTTP Protocol
Yes
Yes
Yes
Windows Media Administration Site
using SSL
Windows Web Administration using
SSL
configurations for streaming to external streaming servers. For example:
Network pull port(s) for Windows Media streaming servers. For more information, see the
Windows Media Services help topics.
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Ports for streaming from the Content Server
Streaming Windows Media from the Content Server uses the following ports:
Port
Streaming Media Protocol
Firewall Information
554
RTSP
At least one of these ports needs to be open
between the Content Server and the Windows
Media player. For true (RTSP) streaming, open
port 554. See the note below.
8080
HTTP
Note:
The Windows Media player will automatically use protocol rollover if necessary. The default streaming
protocol for the Windows Media player is RTSP on port 554. If the player cannot obtain the stream
using RTSP (because the port is blocked on a firewall, for example), then it will automatically rollover
to MMS. MMS (port 1755) is a deprecated streaming protocol and is not used as a streaming
transport for Windows Media Player version 9 and above. The player will then try HTTP on port 80.
The Content Server will redirect any requests for Windows Media streams on port 80 to the correct
HTTP port used by the Windows Media Streaming Server on the Content Server (port 8080).
Streaming Windows Media from the Content Server to the Silverlight player uses the following port:
Port
Streaming Media Protocol
Firewall Information
8080
HTTP
Needs to be open between the Content Server
and the Silverlight player.
Note: The Silverlight player will request the stream on port 80 because this is the default HTTP port.
The Content Server will redirect any requests for Windows Media streams on port 80 to the correct
HTTP port used by the Windows Media Streaming Server on the Content Server (port 8080).
Serving MPEG-4 for QuickTime, MPEG-4 for Flash or Real Media from Content Server using the
default "Local IIS Web Server" Media server configuration uses the following port:
Port
Streaming Media Protocol
Firewall Information
80
HTTP
Needs to be open between the Content Server
and the player.
Ports for streaming from external streaming servers
The default setup for a Windows Media Streaming Server uses the following ports:
Port
Streaming Media Protocol
Firewall Information
554
RTSP
At least one of these ports needs to be open
between the Content Server and the Windows
Media player. For true (RTSP) streaming, open
port 554. See the note below.
80
HTTP
If using server push in the Media server
configuration, ensure that the HTTP port is open
between the Content Server and the external
streaming server.
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Note: The Windows Media player will automatically use protocol rollover if necessary. The default
streaming protocol for the Windows Media player is RTSP on port 554. If the player cannot obtain the
stream using RTSP (because the port is blocked on a firewall, for example), then it will automatically
rollover to MMS. MMS (port 1755) is a deprecated streaming protocol and is not used as a streaming
transport for Windows Media Player version 9 and above. The player will then try HTTP on port 80.
The default setup for a QuickTime or Darwin streaming server uses the following port:
Port
Streaming Media Protocol
Firewall Information
554
RTSP
Needs to be open between the Content Server,
the external streaming server and the
QuickTime player.
The default setup for a Wowza Media Server for Flash uses the following ports:
Port
Streaming Media Protocol
Firewall Information
554
RTSP for communication between Needs to be open between the Content Server
the Content Server and the Wowza and the Wowza Media Server.
Media Server.
1935
RTMP for communication between Needs to be open between the Wowza Media
the Wowza Media Server and the
Flash player.
Server and the Flash player.
The default setup for a Real Media (Helix) streaming server uses the following port:
Port
Streaming Media Protocol
Firewall Information
554
RTSP
Needs to be open between the Content Server,
the external streaming server and the Real
Media player.
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Changing the local administrator account
password
The local administrator account is a built-in Windows account that has complete access to the local
system. It has been added to the Content Server‘s Groups and users list as <machine-
This account can be used to log into the Content Server web interface, the Windows Server
administration interface and Remote Desktop.
Because this account has complete access to the Content Server, TANDBERG recommends that you
change the local administrator password regularly. You may want to record the new password in a
safe location.
Note: Do not change the local administrator account name.
Changing the local administrator account password
1. Go to Management settings > Windows server.
2. Click Set administrator password.
3. Enter the current password, then the new password twice and click OK.
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Restoring to Content Server defaults
You can restore the Content Server to its default settings, partially or fully, using the LCD and the
buttons on the front panel:
A partial restore (using ConfigRestore) deletes all user-created Recording aliases, Media
server configurations, Call configurations and Templates, and restores the default configuration
for the current software release, but does NOT affect the conferences stored on the server.
A full restore (using FullRestore) deletes all conferences, media files and logs, in addition to
deleting all user-created Recording aliases, Media server configurations, Call configurations
and Templates, and restoring the default configuration for the current release. If the data
location has been changed to an external storage location (NAS), it also changes the default
storage location back to the Content Server. Media files on the NAS are not deleted.
WARNING: Restoring to defaults (either a partial or full restore) must not be interrupted! Logs of the
restore are available in E:\logs\SetupUtility directory.
Note: Restoring to defaults cleans up the Content Server‘s database and/or media. It does not revert
the Content Server back to the state it was in when delivered (that is, the restore does not affect the
operating system in any way).
LCD status display and button functions
online
The Content Server is ready to accept calls and transcode outputs but none are
currently in progress.
1-5 calls
Calls are in progress on the Content Server.
The Content Server is transcoding.
transcoding
Server modes
config reload
The Content Server is in Reloading Configurations mode. In Reloading
Configurations mode, the Content Server does not accept new calls.
1-5 calls (cnfg)
trans (cnfg)
idle
Calls are in progress and the Content Server is in Reloading Configurations mode.
The Content Server is transcoding and is in Reloading Configurations mode.
The TCS Wizard is running. In Idle mode, the Content Server does not accept new
calls or process new transcoding jobs.
1-5 calls (idle)
trans (idle)
The TCS Wizard has started while there is a call in progress.
The TCS Wizard has started while there is a transcoding process in progress.
maintenance
Content Server will not accept new calls or process new transcoding jobs.
1-5 calls (maint) Calls are in progress and the Content Server is in Maintenance mode.
trans (maint)
upgrading
Error states
Error
The Content Server is transcoding and is in Maintenance mode.
The Content Server is out of disk space or has lost connection to the NAS.
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No network
The Content Server has no connection to the network.
Buttons
Enters Edit mode, confirms an entry.
Returns to the previous menu, exits Edit mode without saving.
Moves between menu items, moves between values in a numerical address and
modifies numerical values.
and
Restoring the default settings
1.
Make sure that the Content Server is not recording or transcoding; that is, the LCD displays
online.
2.
3.
Press
to display the LCD's main menu.
Go to Commands > RestoreDefaults and then select either FullRestore or
ConfigRestore. See the notes below.
4.
Select Yes to confirm.
Notes:
A partial restore (ConfigRestore) is not available for Content Servers in a cluster.
A full restore (using FullRestore) run on a Content Server which has been clustered will revert
that Content Server to a standalone Content Server with the default configuration files for the
current software release, and no media. The cluster database will, however, still report that this
Content Server is part of a cluster. TANDBERG recommends removing a clustered Content
Server from the cluster by running the TCS Wizard before restoring it to its default settings.
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License, copyright and trademark information
TANDBERG copyright
Copyright © 2006 - 2009 TANDBERG Telecom AS. All rights reserved
TANDBERG is a registered trademark of TANDBERG in the United States and/or other countries.
Third party licenses information
Amended / expanded copyright notices for third-party software on the TANDBERG Content Server
systems are listed below:
The non-commercial third party code is distributed in binary form under the terms of open source
licenses such as BSD.
In accordance with section (6) of the GNU Lesser General Public License and section 3.6 of the
Mozilla Public License, copies of such code will be provided upon request by contacting TANDBERG.
Please contact us by using the Online Support section at www.tandberg.com. Please provide USD
10.00 for media and shipping.
License for OpenSSL
This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit.
(http://www.openssl.org/). Copyright © 1998–2005 The OpenSSL Project. All rights reserved.
THE OpenSSL SOFTWARE IS PROVIDED BY THE Open SSL PROJECT ―AS IS‖ AND ANY
EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES (INCLUDING ,BUT NOT LIMITED TO, PROCUREMENT OF
SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS
INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN
CONTRACT, STRICT LIABILITY, OR TORT( INCLUDING NEGLIGENCE OR OTHERWISE)
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGE.
Mozilla Public License (“MPL”)
Software distributed under the MPL (http://www.mozilla.org/MPL/MPL-1.0.html): MPEG4IP, JS FLV
Player.
License for Ogg
Copyright © 2002, Xiph.org Foundation
Redistribution and use in source and binary forms, with or without modification, are permitted
provided that the following conditions are met:
Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.
Redistributions in binary form must reproduce the above copyright notice, this list of conditions and
the following disclaimer in the documentation and/or other materials provided with the distribution.
Neither the name of the Xiph.org Foundation nor the names of its contributors may be used to
endorse or promote products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS ``AS IS‘‘
AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
ARE DISCLAIMED. IN NO EVENT SHALL THE FOUNDATION OR CONTRIBUTORS BE LIABLE
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FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR
SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER
CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY,
OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE
OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
License for JSON:
Redistribution and use in source and binary forms, with or without modification, are permitted
provided that the following conditions are met:
Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.
Redistributions in binary form must reproduce the above copyright notice, this list of conditions and
the following disclaimer in the documentation and/or other materials provided with the distribution.
THIS SOFTWARE IS PROVIDED ``AS IS‘‘ AND ANY EXPRESS OR IMPLIED WARRANTIES,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL
CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL,
EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
ROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS;
OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR
OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED
OF THE POSSIBILITY OF SUCH DAMAGE.
@category
@package
@author
@author
@author
@copyright
@license
@link
Services_JSON
Michal Migurski <[email protected]>
Matt Knapp <mdknapp[at]gmail[dot]com>
Brett Stimmerman <brettstimmerman[at]gmail[dot]com>
2005 Michal Migurski
http://www.opensource.org/licenses/bsd-license.php
http://pear.php.net/pepr/pepr-proposal-show.php?id=198
License for Prototype:
Prototype is Copyright © 2005-2007 Sam Stephenson. It is freely distributable under the terms of an
MIT-style license.
Copyright (c) 2005-2007 Sam Stephenson
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and
associated documentation files (the ―Software‖), to deal in the Software without restriction, including
without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to
the following conditions:
THE SOFTWARE IS PROVIDED ―AS IS‖, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN
THE SOFTWARE.
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License for scriptaculous:
script.aculo.us is licensed under the terms of the MIT License.
Copyright (c) 2005 Thomas Fuchs (http://script.aculo.us, http://mir.aculo.us)
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and
associated documentation files (the "Software"), to deal in the Software without restriction, including
without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to
the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial
portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN
THE SOFTWARE.
Third party trademark and copyright notices
This product includes software licensed from Agora Laboratories. Copyright © 2003 Agora
Laboratories, Inc. All Rights Reserved.
Portions utilize Microsoft Windows Media Technologies. Copyright © 1999–2002 Microsoft
Corporation. All rights reserved.
RealNetworks® technology is provided under license from RealNetworks, Inc., copyright © 1995–
2003 RealNetworks, Inc. and/or its suppliers. P.O. Box 91123, Seattle Washington 98111–9223,
U.S.A. Patents Pending. All rights reserved. RealNetworks is a registered trademark of RealNetworks,
Inc.
Wowza Media Server® Disclaimer: Wowza Media Systems, Wowza Media Server and related logos
are either registered trademarks or trademarks of Wowza Media Systems, Inc. in the United States
and/or other countries.
QuickTime is a trademark of Apple Computer, Inc.
Zune is a trademark of Microsoft Corporation. All rights reserved.
iTunes is a trademark of Apple Inc., registered in the U.S. and other countries.
Podcast Producer is Copyright © 2006-2007 Apple Inc. All Rights Reserved.
Adobe and Flash are registered trademarks of Adobe Systems Incorporated, and may be registered
in the United States or in other jurisdictions including internationally.
TANDBERG patents
This TANDBERG product is covered by one or more of the following patents:
US7,136,577
US6,590,603
US7,283,588
EP01953201
GB1338127
Other patents pending: go to http://www.tandberg.com/tandberg_pm.jsp for an updated list.
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