State Industries Water Heater GPX User Manual

SERVICE HANDBOOK FOR  
STANDARD RESIDENTIAL  
FVIR GAS WATER HEATERS  
MODELS: GPX, GS6, GSX – SERIES 200/201  
GS6, GSX (40-Gallon Short) SERIES 202/203  
06/09  
316876-000  
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SERVICE HANDBOOK  
Your safety and the safety of others is extremely important in the servicing of this water heater. Many safety-  
related messages and instructions have been provided in this handbook and on your water heater to warn you  
and others of a potential hazard. Read and obey all safety messages and instructions throughout this handbook.  
It is very important that the meaning of each safety message is understood by you and others who service this  
water heater.  
The information contained in this handbook is designed to answer commonly faced situations encountered  
in the operation of the standard Residential Gas product line and is not meant to be all-inclusive. If you are  
experiencing a problem not covered in this handbook, please contact the Technical Information Center listed on  
the cover of this handbook for further assistance. Additional information is also available on the web site listed on  
the cover of this handbook. This handbook is intended for use by licensed plumbing professionals and reference  
should be made to the Installation Instructions and Use & Care Guide accompanying the product. This handbook  
contains supplemental information to the Installation Instructions and Use & Care Guide.  
When servicing residential water heaters, it is essential that you return the unit to a safe condition before you  
leave the site. All original components must be re-installed and all safety measures must be implemented. In  
addition, the recommended water temperature setting is 120° F.  
IMPORTANT: It is recommend that on every service call an inspection & cleaning of the base ring lter  
and ame arrestor be performed. See page 19.  
Tools Required (for servicing gas models):  
• Phillips head screw driver  
• 3/8, 7/16, & 3/4 inch open end wrenches  
• 3/16 inch Allen wrench  
• 11/16 inch – 6 point – socket – for anode removal  
• electrical multimeter (with alligator leads)  
• digital or analog manometer  
• gas pressure gauge  
• water pressure gauge  
• thermometer  
• tubing cutter if pilot tube is to be replaced  
• hose – to drain tank  
• container – to measure gallons per minute flow  
Digital manometer shown.  
3
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Fire or Explosion Harzard  
Do not store or use gasoline or other flammable vapors and  
liquids in the vicinity of this or any other appliance.  
Avoid all ignition sources if you smell Natural or LP gas.  
Do not expose water heater control to excessive gas  
pressure.  
Use only gas shown on rating plate.  
Maintain required clearances to combustibles.  
Keep ignition sources away from faucets after extended  
period of non-use.  
Read instruction manual before  
installing, using or servicing  
water heater.  
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TROUBLESHOOTING QUICK REFERENCE  
IMPORTANT: Before performing any test, check the area around the water heater for any source of a flammable  
vapor (i.e gasoline, paint thinners, etc.) If any sources are found do not proceed until they are removed.  
PROBLEM  
POSSIBLE CAUSE  
TEST / CORRECTIVE ACTION  
NO HOT WATER:  
Insufcient Combustion Air or Venting  
Issues – combustion chamber thermal  
cut off tripped.  
Follow the steps on pp 18 – 19. Always check  
and clean the base ring lter and the ame  
arrestor.  
Pilot will not light  
Check gas supply/Bleed air from gas line/turn  
gas on.  
Pilot will not remain lit when top gas  
control knob is released  
Test thermocouple and gas control valve/  
thermostat as described on pp 20-21.  
Burner will not light or remain lit.  
Low gas pressure – check as described on p  
18. Insufcient combustion air – follow steps  
on pp 18 -19.  
INSUFFICIENT HOT  
WATER:  
Water heater improperly sized to meet  
hot water demands  
Compare hot water requirements with the  
capacity of the water heater. See sizing guide  
on p. 25. You may also use the volume test  
on page 34 to analyze your hot water needs.  
If necessary, install a water heater with greater  
capacity.  
Gas Control Valve/Thermostat set  
too low  
Turn temperature dial to desired temperature  
as described on p. 24  
Sediment or lime in the tank  
Drain (p. 17). Determine if water treatment is  
needed (p. 29).  
WATER LEAKAGE:  
Condensation  
Adjust the thermostat setting (p 24).  
Dripping Temperature & Pressure Relief Check water supply pressure.  
Valve  
In closed systems, the supply pressure should  
not exceed 80 psi (in a 24 hour cycle). If the  
pressure exceeds 80 psi, install a pressure  
reducing valve in combination with a properly  
sized thermal expansion tank (pp. 35-36 & 37).  
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PROBLEM  
POSSIBLE CAUSE  
TEST / CORRECTIVE ACTION  
WATER LEAKAGE:  
Thermostat does not shut-off  
Drain valve dripping/leaking  
Tank Leak  
Check the Gas Control Valve/Thermostat as  
described on p. 20-21.  
Back ush to clean- out sediment, replace if  
necessary  
Check Leakage Checkpoints described on  
p. 25.  
6
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TABLE OF CONTENTS  
BASIC INSTALLATION ...................................................................................................................................... 8-16  
DRAINING AND FILLING THE WATER HEATER..................................................................................................17  
Draining the Water Heater ................................................................................................................................17  
Filling the Water Heater ....................................................................................................................................17  
CHECKING THE GAS SUPPLY FOR PRESSURE................................................................................................18  
CHECKING FOR SUFFICIENT COMBUSTION AIR OR VENTING ISSUES .................................................. 18-19  
Combustion Air Test..........................................................................................................................................18  
Draft Test...........................................................................................................................................................19  
External Inspection & Cleaning of the Base Ring Filter ....................................................................................19  
Cleaning the Combustion Chamber and Flame Arrestor ..................................................................................19  
TESTING THE THERMOCOUPLE AND GAS CONTROL VALVE/THERMOSTAT...............................................20  
Thermocouple Output Test................................................................................................................................20  
Gas Control Valve/Thermostat (Thermal Switch Models).................................................................................20  
REPLACING THE THERMOCOUPLE AND GAS CONTROL VALVE/THERMOSTAT ................................... 21-23  
Removing the Manifold/Burner Assembly.........................................................................................................21  
Removing the Burner from the Manifold/Burner Assembly...............................................................................21  
Replacing the Thermocouple............................................................................................................................21  
Replacing the Manifold/Burner Assembly .........................................................................................................22  
Removing and Replacing the Gas Control Valve/Thermostat...........................................................................23  
ADJUSTING THE TEMPERATURE ON THE GAS CONTROL VALVE/THERMOSTAT .......................................24  
GAS WATER HEATER SIZING GUIDE..................................................................................................................25  
LEAKAGE CHECKPOINTS....................................................................................................................................25  
TECHNICAL SERVICE BULLETINS................................................................................................................ 26-38  
Water Hammer..................................................................................................................................................27  
Mineral Buildup .................................................................................................................................................28  
Aluminum Hydroxide.........................................................................................................................................29  
Condensation....................................................................................................................................................30  
Discolored Water...............................................................................................................................................31  
Smelly Water.....................................................................................................................................................32  
Chlorination Procedure .....................................................................................................................................33  
Not Enough Hot Water......................................................................................................................................34  
Thermal Expansion..................................................................................................................................... 35-36  
Leaking Temperature and Pressure Relief Valve..............................................................................................37  
Insulation Blanket..............................................................................................................................................38  
GENERAL INFORMATION............................................................................................................................... 39-40  
7
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BASIC INSTALLATION & OPERATION  
INSTALLATION OF RESIDENTIAL GAS WATER HEATER  
Water  
Supply- Cold*  
Water  
Shut-Off  
Valve  
Exhaust Vent to  
Ouside of Building  
See Labels and  
Installation Instructions  
and Use & Care Guide  
for clearances.  
*Massachusett: Install  
a vacuum relief in cold  
water line per section  
19 MGL 142.  
Union  
Union  
Expansion Tank  
Pressurize to Equal  
Supply Water Pressure*  
(Relieve water pressure  
on the expansion tank  
before adjusting air  
pressure.)  
To Fixtures - Hot  
Tempered Water  
To Fixtures  
Temperature-Pressure Relief Valve  
with discharge piped to an  
adequate drain. Do not cap or plug.  
Untempered  
Hot Water  
Gas Supply  
Cold  
Water  
Inlet  
Manual Gas  
Shut-off Valve  
Hot  
Gas Control Valve/Thermostat  
Recommended setting of 120°F.*  
Water  
Outlet  
Mixing Valve  
(Set to 120°F)  
Do not cap or plug.  
Follow the Mixing  
Valve Manufacturer’s  
Instructions  
6” Maximum Air Gap  
NOTE: Local codes  
may vary.  
Union  
Sediment Trap  
(Drip Leg) 3” Minimum.  
Drain  
Metal Drain Pan piped to an adequate drai  
NOTE: Drain pan diameter must be at leas  
2 inches wider than the diameter of the  
water heater.  
Air is drawn in for combustion.  
Keep area clean and free from  
flammables and flammable vapors.  
The water heater must be installed according to all local and state codes or in the absence of local  
and state codes, the “National Fuel Gas Code”’ ANSI Z223.1(NFPA 54)- current edition.  
*
NOTE: If on a well system the expansion tank should be set to the maximum pressure of the pump tank.  
** White-Rodgers® gas control valve/thermostat shown in this figure. The valve may vary according to model and year.  
Figure 1  
8
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BASIC INSTALLATION & OPERATION  
This portion of this handbook applies to the Operations and Servicing of Residential Gas, Tank Type, Water  
Heaters, which are vented atmospherically and use a thermocouple as their electrical source.  
Control: There are two gas control valve/thermostat congurations available. Both valves have similar control  
elements such as the Gas Control Knob & Water Temperature Dial. Both valves have high water temperature limit  
safety. Please note the location of the control elements on the following gures.  
Draft Hood  
Jacket  
Foam Fill  
Hole  
Temperature-Pressure  
Relief Valve  
Anode Rod  
Draft Hood  
Anode  
Rod  
Hot Water  
Outlet  
Dip Tube  
Cold Water  
Inlet  
Flue Baffle  
Gas Control Valve  
/Thermostat  
Flue  
Tube  
Flue Baffle  
Drain Valve  
Gas Control Knob  
On|Pilot|Off  
Temperature Probe  
/High Limit Probe  
Reset  
Button  
Gas Control Knob  
Off|Pilot|On  
Gas  
Supply  
- Inlet  
Gas Supply- Inlet  
White-Rodgers®  
Gas Control Valve/  
Thermostat  
Robertshaw®  
Gas Control Valve/  
Thermostat  
Setting Indicator  
(Index Bar)  
**Manifold Gas  
Pressure Tap  
Water  
Temperature  
Water  
Temperature  
Dial  
Dial  
**Manifold Gas  
Pressure Tap  
Thermal Switch  
Wire Leads  
with Connectors  
(some models)*  
*NOTE: Some models do not have thermal switch wire leads as shown in this figure.  
** Manifold Gas Pressure Taps are located on the underside of the gas control valve/thermostat.  
Figure 2  
9
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BASIC INSTALLATION & OPERATION  
Burner/Manifold Door Assembly: The burner/manifold assembly consists of several components such as:  
main burner, burner orice, manifold tube, pilot burner, pilot orice, pilot tube, igniter, and thermocouple. See the  
gure below for the complete list of components.  
The pilot burner remains on once it is manually lit. When incoming cold water activates the thermostat, gas ows  
to the main burner. The pilot ame ignites this gas. The main ame burns until the tank reaches set temperature  
then the thermostat interrupts this main gas ow.  
Figure 3  
Igniter Wire  
Pilot Assembly View  
Piezo Igniter Tip  
Pilot (Burner)  
Pilot Tube  
Manifold Door  
Main Burner  
Pilot Bracket  
Pilot Orifice*  
NOTE: The base of the  
Thermocouple must be  
flush with the base of  
the pilot bracket.  
Burner Orifice*  
Manifold Tube  
Pilot (Burner)  
TCO (Thermal Cut  
Off) Switch  
Ferrule  
Thermocouple  
View Port  
Pilot Nut  
Igniter Wire  
TCO (Thermal Cut  
Off) Sensor  
Thermocouple  
Pilot Tube  
TCO Reset  
Button  
Burner Screws  
Door Gasket  
Front View  
*DO NOT operate the water heater without the pilot and burner orifices installed.  
Normal Operation  
Figure 4  
Reset  
Gas Control Knob  
Button  
Pilot: The pilot ame heats the end of a thermocouple.  
As the thermocouple gets hotter, it generates a small  
(cannot be detected without an electrical meter)  
electrical current to the bottom of the gas control valve/  
thermostat. This current powers the electromagnet  
and holds open the main gas interrupter as long as the  
pilot ame is heating the thermocouple. The normal  
voltage for a properly working thermocouple is between  
20 and 30 mv. DANGER! If the pilot is extinguished,  
it can take up to 180 seconds for the thermocouple to  
cool sufciently to close the safety valve.  
Safety Valve  
Safety Valve  
Pilot  
Flame  
RobertShaw Gas Control Valve/Thermostat Shown.  
10  
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BASIC INSTALLATION & OPERATION  
Energy Cut Off (ECO): A metal tube (Temperature  
Figure 5  
Gas Control Knob  
Reset Button  
Probe) mounted onto the back of the gas control  
valve/thermostat is immersed inside the tank water.  
The probe acts as a temperature high limit. If water  
gets excessively hot, an Energy Cut Off (ECO) switch  
within the probe opens, interrupting the small electrical  
current to the gas valve, and gas ow through the  
control is interrupted. NOTE: If this safety sensor opens,  
the entire control must be replaced. The ECO is NOT  
resettable.  
Gas Inlet  
Protective  
Plastic Sleeve  
Temperature  
Probe  
Temperature  
Sensor  
Thermal Cut Off Switch (TCO): The water heater  
is also equipped with a resettable thermal switch,  
designed to shut off the gas supply in the event the  
water heater has been exposed to high combustion  
chamber temperatures caused by ammable vapors  
(e.g. spilled gasoline), poor combustion caused by a  
blocked vent or insufcient combustion air.  
ECO  
Thermocouple  
Gas Control Valve/Thermostat - Side View  
TCO (Thermal  
TCO (Thermal  
Cut Off) Switch  
Cut Off) Sensor  
TCO Reset  
Button  
Gas: When you prepare to light the pilot, you are  
instructed to turn the gas control knob to the pilot  
position and depress the gas control knob (Reset button  
on Robertshaw Gas Valves). When depressed gas will  
ow to the pilot burner only. You then have to (manually)  
NOTE: RobertShaw® Gas Control  
Valve/Thermostat shown.  
ignite this pilot gas using the piezo igniter button. When the pilot is lit, the ame must heat the thermocouple until  
it generates sufcient voltage to the gas valve to allow you to release the knob while gas continues to ow to  
the pilot. When the gas control knob is turned to the “ON” position, gas is also available to the main burner if the  
thermostat calls for heat.  
Water Flow: When a hot water faucet is opened, water pressure from the well tank or street main forces cold  
water into the water heater through the dip tube. This pushes hot water out of the tank.  
11  
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BASIC INSTALLATION & OPERATION  
Thermostat Operation: Standard residential water heaters use mechanical thermostats. With a mechanical  
thermostat, a dial setting of 120° F may shut the burner down at a tank temperature between 110° and 130° F.  
The heater will consistently shut off at this same temperature. For this same reason, water temperature may drop  
15° F - 25° F, around the temperature probe, before the main burner is activated. Keep in mind that hot water in  
the upper part of the tank will probably be very near the “shut off” temperature of the control while incoming cold  
water drops the water temperature around the thermostat probe. Also short, repeating heating cycles caused by  
small hot water uses can cause temperatures at the point of use to exceed the thermostat setting by up to 30° F.  
Gas Control Knob  
Gas Control Knob  
Off|Pilot|On  
On|Pilot|Off  
Reset Button  
130°F  
120°F Mark  
130°F  
140°F  
150°F  
140°F  
150°F  
Water  
Temperature  
Dial  
Robertshaw®  
Gas Control Valve/  
Thermostat  
White-Rodgers®  
Gas Control Valve/  
Thermostat  
Note: Temperature marks noted above are approximate and may vary due to various factors.  
Water Temperature  
Time to Produce 2nd & 3rd  
Degree Burns on Adult Skin  
160°F (71°C)  
About 1/2 second  
150°F (66°C)  
140°F (60°C)  
130°F (54°C)  
120°F (49°C)  
80°F (27°C)  
About 1-1/2 seconds  
Less than 5 seconds  
About 30 seconds  
More than 5 minutes  
- - - - - - - - - - - - - - - -  
Figure 6  
12  
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BASIC INSTALLATION & OPERATION  
Combustion Air Requirements:  
Table 1:  
BTUH Input  
Minimum Square  
Feet with  
Typical Room  
with 8’ Ceiling  
WARNING  
Carbon Monoxide Warning  
8’ Ceiling  
30,000  
45,000  
60,000  
75,000  
90,000  
105,000  
120,000  
135,000  
188  
281  
375  
469  
563  
657  
750  
844  
9 x 21  
14 x 20  
15 x 25  
15 x 31  
20 x 28  
20 x 33  
25 x 30  
28 x 30  
Water heater must be vented to outdoors.  
Vent must be installed by a qualified technician using  
the local and state codes or, in the absence of local  
and state codes, the National Fuel Gas Code,  
ANSI Z223.1 (NFPA 54) - current edition, and/or the  
installation instructions.  
Examples of a qualified technican include: gas  
technicians, authorized gas company personel, and  
authorized service persons.  
IMPORTANT:  
The area must be open and be able to provide  
the proper air requirements to the water heater.  
Areas that are being used for storage or contain  
large objects may not be suitable for water heater  
installation.  
Water heaters installed in open spaces in buildings  
with unusually tight construction may still require  
outdoor air to function properly. In this situation,  
outside air openings should be sized the same as  
for a confined space.  
Failure to so do can result in death or carbon monoxide  
poisoning.  
IMPORTANT: Air for combustion and ventilation must  
not come from a ammable or corrosive atmosphere.  
Any failure due to ammable or corrosive elements in  
the atmosphere is excluded from warranty coverage.  
The following types of installation (not limited to the  
following) will require outdoor air for combustion due to  
chemical exposure and may reduce but not eliminate  
the presence of corrosive chemicals in the air:  
Modern home construction usually requires  
supplying outside air into the water heater area.  
Room exhaust fans may effect air requirements.  
Conned Space: For the correct and proper operation  
of this water heater, ample air must be supplied for  
the combustion, ventilation, and dilution of ue gases.  
Small enclosures and conned areas must have two  
permanent openings so that sufcient fresh air can be  
drawn from outside of the enclosure. One opening shall  
be within 12 inches of the top and one within 12 inches  
of the bottom of the enclosure.  
beauty shops  
photo processing labs  
buildings with indoor pools  
water heaters installed in laundry, hobby, or craft  
rooms  
water heaters installed near chemical storage areas  
water softeners  
Combustion air must be free of acid-forming chemicals  
such as sulfur, uorine, and chlorine. These elements  
are found in aerosol sprays, detergents, bleaches,  
cleaning solvents, air fresheners, paint, and varnish  
removers, refrigerants, and many other commercial  
and household products. When burned, vapors from  
these products form highly corrosive acid compounds.  
These products should not be stored or used near the  
water heater, air inlet, or air intake path.  
The size of each opening (free area) is determined by  
the total BTUH input of all gas utilization equipment  
(i.e., water heaters, furnaces, clothes dryers, etc.) and  
the method by which the air is provided. The BTUH  
input can be found on the water heater rating plate.  
Additional air can be provided by two methods:  
1. All air from inside the building.  
2. All air from outdoors.  
12” MAXIMUM  
Combustion and ventilation air requirements are  
determined by the location of the water heater.  
The water heater may be located in either an open  
(unconned) area or in a conned area or small  
enclosure such as a closet or small room. Conned  
spaces are areas with less than 50 cubic feet for  
each 1,000 BTUH of the total input for all gas-using  
appliances.  
CLOSET  
OR  
OTHER  
CONFINED  
SPACE  
PERMANENT  
OPENINGS TO  
THE OUTSIDE OR  
ADDITIONAL  
ROOMS WITHIN  
THE BUILDING  
Unconned Space: A water heater in an unconned  
space uses indoor air for combustion and requires at  
least 50 cubic feet for each 1,000 BTUH of the total  
input for all gas appliances. The table below shows a  
few examples of the minimum square footage (area)  
required for various BTUH inputs.  
12” MAXIMUM  
Figure 7  
13  
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BASIC INSTALLATION & OPERATION  
All Air from Inside the Building: When additional air  
Minimum Free Area of Permanent Openings for  
Ventilation and Combustion Air Supply - All Air from  
Outdoors Only.  
is to be provided to the conned area from additional  
room(s) within the building, the total volume of the  
room(s) must be of sufcient size to properly provide  
the necessary amount of fresh air to the water heater  
and other gas utilization equipment in the area. Each  
of the two openings shall have a minimum free area of  
1 square inch per 1,000 BTUH of the total input rating  
of all gas utilization equipment in the conned area, but  
not less than 100 square inches for each opening.  
Based on total BTUH input rating for all utilizing  
equipment within the conned space.  
Minimum Free Area  
Per Opening (sq. in.)  
Reference  
Drawing  
Opening Source  
*Direct to outdoors 1 sq. in, per 4000 BTUH  
Figure 9  
Figure 10  
Figure 11  
Figure 12  
Vertical Ducts  
Horizontal Ducts  
Single Opening  
1 sq. in, per 4000 BTUH  
1 sq. in, per 2000 BTUH  
1 sq. in, per 3000 BTUH  
CONFINED  
SPACE  
Example: A water heater with an input rating of 50,000 BTUH  
using horizontal ducts would require each opening to have a  
minimum free area of 25 square inches.  
Minimum free area = 50,000 BTUH x 1 sq. in. / 2000 BTUH = 25  
sq. in.  
These openings connect directly with the outdoors  
through a ventilated attic, a ventilated crawl space, or  
through an outside wall.  
*
PERMANENT  
OPENINGS  
1 SQUARE  
INCH/1000  
BTUH  
(MINIMUM  
100 SQ. IN.  
FOR EACH  
OPENING)  
Consult the local codes of your area for specific  
ventilation and combustion air requirements  
ABLE VENT  
TO OUTDOORS  
INSTALL ABOVE  
INSULATION  
Figure 8  
All Air from Outdoors: Outdoor fresh air can be  
provided to a confined area either directly or by the use  
of vertical and horizontal ducts. The fresh air can be  
taken from the outdoors or from crawl or attic spaces  
that freely communicate with the outdoors. Attic or  
crawl spaces cannot be closed and must be properly  
ventilated to the outside.  
CONFINED  
OUTLET  
SPACE  
AIR TO  
ATTIC 1 SQ.  
INCH PER  
4000 BTUH  
INLET AIR FROM  
THE CRAWL SPACE  
ALTERNATE  
AIR INLET  
Ductwork must be of the same cross-sectional area  
as the free area of the opening to which they connect.  
The minimum dimension of rectangular air ducts  
cannot be less than three inches.  
1 SQ. INCH PER  
4000 BTUH  
100 SQ. INCH MINIMUM (EACH)  
OPEN  
FOUNDATION  
VENT  
The size of each of the two openings is determined by  
the method in which the air is to be provided. Refer to  
the table below to calculate the minimum free area for  
each opening.  
ALL AIR FROM OUTDOORS: INLET AIR FROM VENTILATED  
CRAWL SPACE/OUTLET AIR TO VENTILATED ATTIC  
Figure 9  
Louvers and Grilles: In calculating free area for  
ventilation and combustion air supply openings,  
consideration must be given to the blocking effect of  
protection louvers, grilles, and screens. These devices  
can reduce airflow, which in turn may require larger  
openings to achieve the required minimum free area.  
Screens must not be smaller than 1/4” mesh. If the  
free area through a particular design of louver or grille  
is known, it should be used in calculating the specified  
free area of the opening. If the design and free area  
are not known, it can be assumed that most wood  
louvers will allow 20 - 25% of free area while metal  
louvers and grilles will allow 60 - 75% of free area.  
Louvers and grilles must be locked open or  
GABLE VENT  
TO OUTDOORS  
INSTALL ABOVE  
INSULATION  
OUTLET AIR TO  
ATTIC 1 SQ. INCH  
PER 4000 BTUH -  
100 SQ. INCH MIN.  
(EACH)  
CONFINED  
SPACE  
INLET AIR DUCT  
1 SQ. INCH PER  
4000 BTUH - 100  
SQ. INCH MIN.  
(EACH)  
interconnected with the equipment so that they are  
opened automatically during equipment operation.  
Keep louvers and grilles clean and free of debris or  
other obstructions.  
12” MAXIMUM  
ALL AIR FROM OUTDOORS THROUGH VENTILATED ATTIC  
Figure 10  
14  
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BASIC INSTALLATION & OPERATION  
Vent Connectors:  
1 SQ. INCH PER  
2000 BTUH  
100 SQ. INCH  
MINIMUM (EACH)  
1. Type B, Double wall, U.L. Listed Vent Pipe.  
2. Single wall Vent Pipe.  
Maintain the manufacturer’s specied minimum  
clearance from combustible materials when using type  
B double wall vent pipe.  
OUTLET  
CONFINED  
SPACE  
OUTDOOR  
AIR DUCTS  
Vent connectors made of type B, double wall vent  
pipe material may pass through walls or partitions  
constructed of combustible material if the minimum  
listed clearance is maintained.  
INLET  
Maintain a one inch minimum clearance from all  
1 SQ. INCH PER  
2000 BTUH 100 SQ. INCH  
MINIMUM (EACH)  
combustible materials when using single wall vent pipe.  
IMPORTANT: Single wall vent pipe cannot be used  
for water heaters located in attics and may not pass  
through attic spaces, crawl spaces or any conned  
or inaccessible location. A single wall metal vent  
connector cannot pass through any interior wall.  
ALL AIR FROM OUTDOORS USING HORIZONTAL DUCTS  
Figure 11  
ALTERNATIVE  
OPENING  
LOCATION  
When installing a vent connector, please note the  
following  
Install the vent connector avoiding unnecessary  
bends, which create resistance to the flow of vent  
gases.  
1 SQ. INCH  
PER 3000 BTUH  
CONFINED  
SPACE  
100 SQ. INCH  
MINIMUM (EACH)  
Install without dips or sags with an upward slope of  
at least 1/4-inch per foot.  
Joints must be fastened by sheet metal screws  
or other approved means. It must be supported  
to maintain clearances and prevent separation of  
joints and damage.  
ALL AIR FROM OUTDOORS - USING A SINGLE PERMANENT OPENING  
The length of the vent connector cannot exceed  
75% of the vertical vent height.  
The vent connector must be accessible for clean-  
ing, inspection, and replacement.  
Vent connectors cannot pass through any ceiling,  
floor, firewall, or fire partition.  
It is recommended (but not mandatory) that  
a minimum 12 inches of vertical vent pipe be  
installed on the draft hood prior to any elbow in the  
vent system.  
Figure 12  
Vent Pipe System: This water heater must be  
properly vented for the removal of exhaust gases to  
the outside atmosphere. Correct installation of the vent  
pipe system is mandatory for the proper and efcient  
operation of this water heater and is an important  
factor in the life of the unit.  
The vent pipe must be installed according to all  
local and state codes or, in the absence of local and  
state codes, the “National Fuel Gas Code”, ANSI  
Z223.1(NFPA 54)-current edition. The vent pipe  
installation must not be obstructed so as to prevent the  
removal of exhaust gases to the outside atmosphere.  
IMPORTANT: Existing vent systems must be inspected  
for obstructions, corrosion, and proper installation.  
Chimney Connection: IMPORTANT: Before  
connecting a gas vent to a chimney, make sure the  
chimney passageway is clear and free of obstructions.  
The chimney must be cleaned if previously used for  
venting solid fuel appliances or fireplaces. Also consult  
local and state codes for proper chimney sizing and  
application or, in the absence of local and state codes,  
the “National Fuel Gas Code”, ANSI Z223.1(NFPA  
54)-current edition.  
U.L. recognized fuel gas and carbon monoxide  
(CO) detectors are recommended in all applications  
and should be installed using the manufacturer’s  
instructions and local codes, rules, or regulations.  
Vent Pipe Size: It is important that you follow the  
guidelines in these instructions for sizing a vent pipe  
system. If a transition to a larger vent size is required,  
the vent transition connection must be made at the  
draft hood outlet. DO NOT reduce the vent size to less  
than the draft hood outlet diameter.  
The connector must be installed above the  
extreme bottom of the chimney to prevent  
potentially blocking the flue gases.  
15  
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BASIC INSTALLATION & OPERATION  
The following gures are examples of vent pipe system  
The connector must be firmly attached and sealed  
to prevent it from falling out.  
installations and may or may not be typical for your  
specic application. Consult the “National Fuel Gas  
Code”, NFPA 54, ANSI Z223.1-current edition and the  
guidelines set forth by prevailing local codes.  
To aid in removing the connector, a thimble or slip  
joint may be used.  
The connector must not extend beyond the inner  
edge of the chimney as it may restrict the space  
between it and the opposite wall of the chimney  
LOWEST DISCHARGE OPENING  
LISTED VENT CAP  
LISTED GAS VENT  
x
LISTED LINED  
CHIMNEY  
12  
SUPPORT  
STRAP  
ROOF PITCH IS x/12  
*MAINTAIN  
CLEARANCE  
2 FT. MINIMUM ABOVE ANY OBJECT  
WITHIN 10FT. HORIZONTALLY  
3 FT. MINIMUM  
SUPPORT  
STRAP  
MAINTAIN  
CLEARANCE*  
H (MINIMUM) - MINIMUM HEIGHT FROM  
ROOF TO LOWEST DISCHARGE OPENING  
TYPE B DOUBLE  
WALL VENT PIPE  
SEAL  
**MAINTAIN  
SPECIFIED  
CLEARANCE  
DO NOT EXTEND  
VENT BEYOND EDGE  
OF CHIMNEY  
VENT  
CONNECTOR  
SLOPE UP  
1/4 IN. PER FT.  
MINIMUM  
SLOPE  
UP 1/4 IN.  
PER FT.  
VENT  
CONNECTOR  
MINIMUM  
VERTICAL GAS VENT SYSTEM WITH  
TYPE B DOUBLE WALL VENT PIPE.  
CHIMNEY TERMINATION VENT SYSTEM  
Figure 14  
Figure 13  
Consult the table found in the “National Fuel Gas  
Code”, NFPA 54, ANSI Z223.1-current edition to  
determine the minimum height from roof to lowest  
discharge opening.  
Do not reduce the vent to less than the draft hood  
outlet diameter. Do not terminate the vent connector in  
a chimney that has not been certified for this purpose.  
Some local codes may prohibit the termination of vent  
connectors in a masonry chimney.  
LISTED VENT CAP  
MAINTAIN MANUFACTURER’S  
SPECIFIED MINIMUM CLEARANCE  
Vertical Exhaust Gas Vent: Vertical exhaust gas  
vents must be installed with U.L. listed type B vent pipe  
according to the vent manufacturer’s instructions and the  
terms of its listing.  
**MAINTAIN  
SPECIFIED  
CLEARANCE  
SUPPORT  
STRAP  
*MAINTAIN  
CLEARANCE  
SEAL  
It must be connected to the water heater’s draft hood by a  
listed vent connector or by directly originating at the draft  
hood opening.  
Vertical gas vents must terminate with a listed cap or  
other roof assembly and be installed according to their  
manufacturer’s instructions.  
VENT CONNECTOR  
VENT  
CONNECTOR  
UNUSED CHIMNEY  
SLOPE UP  
FLUE OR MASONRY  
1/4 IN. PER FT.  
ENCLOSURE  
MINIMUM  
Gas vents must be supported to prevent damage, joint  
separation, and maintain clearances to combustible  
materials.  
VENTING THROUGH A CHIMNEY WITH  
TYPE B DOUBLE WALL VENT PIPE.  
IMPORTANT: This gas vent must be terminated in a  
vertical position to facilitate the removal of the burnt  
gases.  
Figure 15  
Maintain vent pipe clearance requirements to local, state  
and/or the “National Fuel Gas Code”, ANSI Z223.1(NFPA  
54)-current edition.  
*
An unused chimney ue or masonry enclosure may be  
used as a passageway for the installation of a gas vent.  
NOTE: The chimney ue or masonry enclosure size may  
be too large to allow proper venting.  
** NFPA 211, Standard for Chimneys, Fireplaces, Vents, and  
Solid Fuel-Burning Appliances states that these chimneys are  
intended to be installed in accordance with the installation  
instructions provided with each chimney support assembly.  
Minimum air space clearance to combustible materials should be  
maintained as marked on the chimney sections.  
Common (combined) venting is allowable with vertical  
type B vent systems and lined masonry chimneys as long  
as proper draft for the water heater is established under  
all conditions of operation. CAUTION: DO NOT common  
vent this water heater with any power vented appliance.  
16  
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DRAINING AND FILLING THE WATER HEATER  
Filling the Water Heater  
Draining the Water Heater  
Never use this water heater unless it is completely full  
of water. To prevent damage, the tank must be lled  
with water. Water must ow from the hot water faucet  
before lighting the water heater. NOTE: The hot water  
faucet used should be the one furthest from the water  
heater.  
The water heater should be drained if being shut down  
during freezing temperatures. Also, periodic draining  
and cleaning of sediment from the tank may be  
necessary.  
To ll the water heater with water:  
1. Turn off the gas to the water heater at the manual  
gas shut-off valve.  
1. Close the water heater drain valve.  
2. Open the cold water supply shut off valve to the  
water heater.  
2. Open a nearby hot water faucet until the water is  
no longer hot.  
3. To ensure complete lling of the tank, allow air to  
exit by opening the furthest hot water faucet. Allow  
water to run until a constant ow is obtained. This  
will let air out of the water heater and the piping.  
3. Close the cold water inlet valve.  
4. Connect a hose to the drain valve and terminate  
it to an adequate drain or external to the building.  
(Make sure all connections are tight and that the  
water flow is directed away from people.)  
4. Check all new water piping for leaks. Repair as  
needed.  
5. Open the water heater drain valve and allow all the  
water to drain from the tank. Flush the tank with  
water as needed to remove sediment.  
6. Close the drain valve, refill the tank, and restart the  
heater as directed by the lighting instructions on  
the front of the water heater.  
If the water heater is going to be shut down for an  
extended period, the drain valve should be left open.  
IMPORTANT: Condensation may occur when the cold  
tank is first heated and should not be confused with a  
tank leak.  
17  
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CHECKING THE GAS SUPPLY PRESSURE  
Checking the Gas Supply Pressure  
Gas pressure checks are done with flowing gas using  
a gas pressure gauge capable of reading pressure in  
inches of water column.  
GAS PRESSURE LABEL  
WHITE RODGERS GAS CONTROL  
VALVE/THERMOSTAT SHOWN  
GAS  
PRESSURE  
GAUGE  
CONNECTED AT  
PRESSURE TAP  
Supply gas pressure checks are measured before  
the gas control valve/thermostat and as close to  
the water heater as possible.  
Manifold (main burner) gas pressure is measured  
at the pressure tap on the bottom of the gas  
control valve/thermostat. Use an Allen wrench to  
remove the plug then attach the gas gauge.  
MANIFOLD GAS PRESSURE TEST  
NOTE: Desired gas pressures will be noted on the  
gas valve label located on the gas control valve/  
thermostat.  
Figure 16  
IF . . .  
. . . THEN  
supply gas pressure is under desired pressure  
requirement  
increase supply gas pressure regulator setting  
and,  
increase supply gas piping size.  
supply gas pressure is over desired pressure  
add gas pressure regulator.  
reduce setting on existing regulator.  
ensure there is adequate supply gas pressure  
manifold gas pressure is more than +/- .3 inch  
W.C. from values indicated on gas valve  
ensure the main burner orice is the correct size  
for the water heater model being tested.  
if the above tests have been performed and the  
results were correct replace the gas control valve.  
CHECKING FOR SUFFICIENT COMBUSTION AIR OR VENTING ISSUES  
Combustion Air Test  
The Installation Instructions and Use & Care Guide  
gives guidelines under “Air Requirements” and  
“Unconfined “ or “Confined Space” sections. If you  
want to test for a lack of air:  
1. Turn on every appliance and fan that exhausts  
air from the utility room and/or house. Make  
sure all windows and doors are closed, as well  
as chimney dampers.  
EXHAUST FAN  
2. Open a hot water faucet so that the main  
burner will ignite  
VENT  
3. Remove the outer door of the water heater –  
not the inner door  
4. Monitor the flame characteristics for several  
minutes  
REVERSE FLOW  
OF VENT PRODUCTS  
If the flame begins to “yellow” open a door or window,  
to the outdoors, to see if additional air corrects this  
back to blue. If it does, the room needs more air  
supply.  
Figure 17  
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CHECKING FOR SUFFICIENT COMBUSTION AIR OR VENTING ISSUES  
Draft Test  
External Inspection & Cleaning of  
the Base-Ring Filter  
1. At least annually check the base-ring filter for any  
dust or debris that may have accumulated on the  
filter screen. NOTE: If the water heater is located  
in an area that is subjected to lint and dirt, it may  
be necessary to check the base-ring filter more  
frequently.  
After successfully lighting the water heater, allow the  
unit to operate for 15 minutes and check the draft  
hood relief opening for proper draft. Make sure all  
other appliances in the area are operating and all  
doors/windows are closed when performing the draft  
test. Pass a match flame or smoke around the relief  
opening of the draft hood. A steady flame or smoke  
drawn into the opening indicates proper draft.  
2. Follow the Lighting Instructions to turn off the water  
heater and allow it to cool for 10 minutes before  
attempting to clean the base-ring filter.  
If the flame flutters or is blown out, combustion  
products are escaping from the relief opening. If this  
occurs, do not operate the water heater until proper  
adjustments or repairs are made to the vent pipe  
system and/or air supply requirements.  
3. Use a vacuum cleaner with a hose attachment  
to remove any dust or debris that may have  
accumulated on the filter. NOTE: If unable to  
inspect or clean the base-ring filter, follow the  
“Cleaning the Combustion Chamber and Flame-  
arrestor” instructions below.  
Flue Products Vented  
to Ouside of Building  
4. After the base-ring filter has been cleaned, follow  
the Lighting Instructions to return the water heater to  
service.  
Dilution Air  
Dilution Air  
Cleaning the Combustion Chamber  
and Flame-arrestor  
Draft Hood  
Match  
1. Follow procedure outlined in “Removing the  
Manifold/Burner Assembly” (See page 22).  
Dilution Air  
(Relief Opening)  
2. Use a vacuum cleaner/shop vac to remove all  
loose debris in the combustion chamber. Use  
compressed air to clear any dust or debris that  
may have accumulated in the flame-arrestor.  
COMBUSTION CHAMBER  
FLAME ARRESTOR  
DOOR GASKET  
BASE-RING  
FILTER  
Outer Door  
Air is drawn in for combustion.  
Keep area clean and free from  
Figure 19  
3. Reassemble following the procedure under  
“Replacing the Manifold/Burner Assembly” (See  
page 21).  
combustibles and flammable vapors.  
Figure 18  
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TESTING THE THERMOCOUPLE AND GAS CONTROL VALVE/THERMOSTAT  
IMPORTANT: Before performing any test, check the area around the water heater for any source of a Flammable  
Vapor (i.e gasoline, paint thinners, etc.) If any sources are found do not proceed until they are removed.  
Thermocouple Output Test  
The following test will check the DC voltage generated  
by the thermocouple when the pilot light is lit.  
1. Disconnect the thermocouple from the gas control  
valve/thermostat as shown in the adjacent figure.  
2. Using a multimeter with alligator clips leads,  
attach the red lead to the body (copper part) of the  
thermocouple. Attach the black lead to the end  
(silver part) of the thermocouple. Reference the  
adjacent image for placement of the leads.  
3. Follow the lighting instructions on the front of the  
water heater to light the pilot and watch the voltage  
readings on the multimeter. NOTE: You will have  
to hold the button down to keep the pilot lit for the  
duration of the test. After 45 seconds the meter  
should read 20-30 millivolts DC or more.  
Figure 20  
IF . . .  
. . . THEN  
the multimeter voltage reads  
at least 20-30 millivolts DC  
check the positioning of the thermocouple tip to the pilot flame. If  
necessary position the thermocouple to ensure the flame contacts the  
thermocouple’s tip. Re-test the thermocouple, and if it fails replace the  
thermocouple. (See p. 22)  
the multimeter voltage reads  
more than 20-30 millivolts DC  
the thermocouple is working properly. Proceed to the gas control valve/  
thermostat test.  
Gas Control Valve/Thermostat Test  
(Thermal Switch Models)  
GAS CONTROL  
KNOB  
The following test will check the gas control valve/  
thermostat’s ECO & TCO (Energy Cut Off & Thermal Cut  
Off). NOTE: This test applies to gas valves with wire leads  
that attach to the thermal switch on the manifold door.  
TCO  
WIRE LEADS  
TCO  
WIRE LEADS  
(JUMPERED)  
1. Remove both wire leads from the TCO (thermal cut  
off switch) and jumper the two leads to complete  
the circuit. Once the test is complete, remove the  
jumper and reconnect the wire leads.  
TCO  
SWITCH  
2. Follow the lighting instructions on the front of the  
water heater to light the pilot.  
3. Release the knob and check to see if the pilot  
remains lit.  
Figure 21  
IF . . .  
. . . THEN  
the pilot lights and remains lit  
the TCO (thermal switch sensor) has tripped OR the TCO is not  
working (OPEN). Reattach the wire leads and press the TCO reset  
button. Relight the water heater. If the pilot will not remain lit, replace  
the TCO. If the pilot does remain lit, the TCO was tripped-possibly  
due to a lack of combustion air (see pp 13-16 & 18-19) OR because  
of a Flammable Vapor event. Check around the water heater for any  
source of ammable vapors (i.e. gasoline, paint thinner, etc.).  
the pilot will not light or remain  
lit with the wire leads jumpered  
replace the gas control valve/thermostat.  
(See p. 24)  
20  
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REPLACING THE THERMOCOUPLE AND GAS CONTROL VALVE/THERMOSTAT  
Removing the Manifold/Burner Assembly  
Removing the Burner from the Manifold/  
Burner Assembly  
1. Turn off the gas supply to the water heater at the  
manual gas shut-off valve. This valve is typically  
located beside the water heater. Note the position  
of the shut-off valve in the open/on position then  
proceed to turn it off.  
2. On the lower front of the water heater locate the gas  
control valve/thermostat. Before performing any  
maintenance, it is important to turn the temperature  
dial on the gas control valve/thermostat to its lowest  
setting.  
Natural Gas (Low Nox) & L.P. Gas Burner  
1. Take off the burner by removing the two (2) screws  
located underneath the burner.  
2. Check the burner to see if it is dirty or clogged. The  
burner may be cleaned with soap and hot water.  
3. On top of the gas control valve/thermostat turn the  
gas control knob to the “OFF” position. NOTE: On  
the White-Rodgers® gas control valve/thermostat  
the knob stop must first be depressed before turning  
the gas control knob. See Lighting Instructions on  
the water heater.  
PILOT ASSEMBLY  
(BOTTOM VIEW)  
SCREWS  
WHITE RODGERS GAS VALVE  
ROBERTSHAW GAS VALVE  
BURNER  
(BOTTOM VIEW)  
PILOT  
TUBE  
PILOT  
TUBE  
THERMOCOUPLE  
MANIFOLD TUBE  
THERMOCOUPLE  
MANIFOLD TUBE  
Figure 24  
Replacing the Thermocouple  
Figure 22  
4. Remove the outer door.  
1. Remove the manifold/burner assembly as directed  
previously.  
5. Remove the two screws securing the manifold  
door assembly to the combustion chamber.  
GAS CONTROL VALVE/  
THERMOSTAT  
PIEZO  
2. Lift the retainer clip straight up from the back of  
the two piece wire connector (using a flat-blade  
screwdriver), then remove the two piece wire  
connector from the manifold door.  
IGNITER  
BUTTON  
MANIFOLD  
TUBE  
PILOT  
TUBE  
THERMOCOUPLE  
3. Remove the burner, see Removing the Burner from  
the Manifold/Burner Assembly.  
TCO  
SWITCH  
VIEW PORT  
4. Pull the thermocouple from the pilot assembly.  
MANIFOLD  
DOOR  
IMPORTANT: Be careful not to bend or alter the  
position of the pilot assembly components.  
MANIFOLD  
SCREWS (2)  
TWO PIECE  
WIRE CONNECTOR  
5. Insert the thermocouple tip into the holes provided  
in the pilot bracket until it clicks into place. NOTE:  
The base of the thermocouple must be flush with  
the base of the pilot bracket.  
Figure 23  
6. Disconnect the thermocouple (right-hand thread), pilot  
tube, the igniter wire from the igniter button, the two  
connectors attached to the TCO switch, and manifold  
tube at the gas control valve/thermostat. NOTE: L.P.  
Gas systems use reverse (left-hand) threads on the  
manifold tube.  
6. Position the new thermocouple through the bottom  
opening of the two piece wire connector. Be  
sure igniter wire is positioned through the middle  
opening of the two piece wire connector.  
7. Grasp the manifold tube and push down slightly to  
free the manifold, pilot tube, and thermocouple.  
7. Re-attach the burner. Note the orientation of the  
burner.  
8. Carefully remove the manifold/burner assembly from  
the burner compartment. NOTE: Be sure not to  
damage internal parts.  
8. See Replacing the Manifold/Burner Assembly.  
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REPLACING THE THERMOCOUPLE AND GAS CONTROL VALVE/THERMOSTAT  
5. Replace the two screws, which secure the  
FERRULE NUT  
THERMOCOUPLE  
manifold/burner assembly door to the combustion  
IGNITER WIRE  
chamber and tighten securely. Once the manifold/  
burner assembly door is tightened, visually inspect  
PILOT  
PILOT BRACKET  
the door gasket between the manifold/burner  
assembly door and the combustion chamber  
OTHER FITTINGS  
NOT SHOWN  
FOR CLARITY  
for spaces or gaps that would prevent a seal.  
IMPORTANT: Do not operate the water heater if  
the door gasket does not create a seal between  
RETAINER  
CLIP  
the manifold door and the combustion chamber.  
6. During the following procedure, do not cross-  
MANIFOLD TUBE  
PILOT TUBE  
MANIFOLD/BURNER  
DOOR OPENING  
thread or apply any thread sealant to any of the  
TWO PIECE  
fittings listed below. First, reconnect the manifold  
tubing to the gas control valve/thermostat. NOTE:  
L.P. gas systems use reverse (left-hand) threads  
on the manifold tube.  
WIRE CONNECTOR  
NOTE: If a ferrule nut needs to be installed for the  
pilot tube, locate the one provided with your parts  
kit. Install it in the gas control valve/thermostat at  
the pilot location, hand tight only. Next, insert the  
pilot tube into the ferrule nut until it bottoms out.  
NOTE: Hold the tube in this position. Tighten the  
ferrule nut with a wrench until the crimp connection  
seals to the pilot tube. Continue to tighten until  
the nut is tight in the gas control valve/thermostat.  
Finally, start the thermocouple nut and turn it all the  
way in by hand. An additional quarter turn with a  
3/8” open-end wrench will then be sufficient to seat  
the lockwasher. When you are finished, connect  
the two wire leads that go to the thermal switch.  
Figure 25  
Replacing the Manifold/Burner Assembly  
WARNING  
7. Reconnect the igniter wire.  
Explosion Hazard  
8. Turn gas supply on and refer to the Lighting  
Instructions.  
Tighten both manifold door screws securely.  
9. With the burner lit, check the gas control valve/  
thermostat supply line, two piece wire connector,  
manifold tube, and pilot tube connections for  
leaks. Check for leaks by brushing on an approved  
noncorrosive leak detection solution. Bubbles  
forming indicate a leak. Correct any leak found.  
IMPORTANT: All leaks must be fixed immediately.  
10. Replace the outer door.  
Remove any fiberglass between gasket and  
combustion chamber.  
Replace viewport if glass is missing or damaged.  
Replace two piece wire connector if missing or  
removed.  
Replace door gasket if damaged.  
BRACKET  
FLAME ARRESTOR  
Failure to follow these instructions can result in  
death, explosion, or fire.  
DOOR GASKET  
1. Check the door gasket for damage or imbedded  
debris prior to installation.  
2. Inspect the view port for damage and replace as  
required.  
3. Insert the manifold/burner assembly into the  
burner compartment making sure that the tip of the  
manifold tube engages in the slot of the bracket  
inside the combustion chamber (Figures 32 & 33).  
4. Inspect the door gasket and make sure there is no  
fiberglass insulation between the gasket and the  
combustion chamber.  
TIP  
(MANIFOLD TUBE)  
Figure 26  
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REPLACING THE THERMOCOUPLE AND GAS CONTROL VALVE/THERMOSTAT  
7. To remove the gas control valve/thermostat, thread  
CLOSE-UP INSIDE VIEW OF  
THE COMBUSTION CHAMBER.  
a correctly sized pipe into the inlet and use it to turn  
the gas control valve/thermostat (counterclockwise.)  
Do not use pipe wrench or equivalent to grip body.  
Damage may result, causing leaks.  
SLOT  
Do not insert any sharp objects into the inlet or outlet  
TIP  
BRACKET  
MANIFOLD TUBE  
connections. Damage to the gas control valve/  
thermostat may result.  
Figure 27  
Replacing the Gas Valve:  
Removing and Replacing the Gas Control  
Valve/Thermostat  
1. To replace the gas control valve/thermostat,  
reassemble in reverse order. When replacing  
the gas control valve/ thermostat, thread a  
correctly sized pipe into the inlet and use it to  
turn the gas valve (clockwise.) DO NOT OVER  
TIGHTEN or damage may result. NOTE: Use an  
approved TEFLON® tape or pipe compound only  
on the threaded section of the gas control valve/  
thermostat that screws into the tank.  
IMPORTANT: This water heater has a resettable  
thermal switch installed. Do not attempt to disable  
or modify this feature in any way. Use only factory  
authorized replacement parts.  
Removing the Gas Valve:  
1. Turn off the gas supply to the water heater at the  
manual gas shut-off valve. This valve is typically  
located beside the water heater. Note the position  
of the shut-off valve in the open/on position then  
proceed to turn it off.  
2. Reconnect the gas piping to the gas control valve/  
thermostat. NOTE: Use an approved Teflon tape or  
pipe compound on the gas piping connections.  
3. Attach the igniter and bracket to the new gas control  
valve/thermostat, clipping it at the back edge of  
thermostat and snapping it into place. NOTE: Do not  
use the (pilot) ferrule nut supplied with the new gas  
control valve/thermostat, unless the existing nut is  
not usable. Reconnect the pilot tube, manifold tube,  
igniter wire, and thermal switch wires. NOTE: L.P.  
gas systems use reverse (left-hand) threads on the  
manifold tube.  
2. On the lower front of the water heater locate  
the gas control valve/thermostat. Before  
performing any maintenance, it is important to  
turn the temperature dial on the gas control valve/  
thermostat to its lowest setting.  
3. On top of the gas control valve/thermostat turn the  
gas control knob to the “OFF” position. NOTE: On  
the White-Rodgers® gas control valve/thermostat  
the knob stop must first be depressed before turning  
the gas control knob. See Lighting Instructions on  
the water heater.  
4. Fill the tank completely with water. NOTE: To purge  
the lines of any excess air, keep the hot water  
faucet open for 3 minutes after a constant flow of  
water is obtained.  
4. Drain the water heater. Refer to the section of  
“Draining and Flushing” section and follow the  
procedure.  
5. Turn on the gas supply and test the gas supply  
connections by brushing on an approved  
noncorrosive leak detection solution. Bubbles  
forming indicate a leak. Correct any leak found.  
6. Check the operation of the burner by following the  
lighting instructions on the front of the water heater.  
With the burner lit, check the gas control valve/  
thermostat supply line, manifold tube and pilot tube  
connections for leaks.  
5. Disconnect the piezo igniter wire from the piezo  
igniter button. NOTE: There are two types of  
igniters. If you have the square igniter, slide the  
igniter bracket backwards away from the gas valve  
to remove it. If you have the round igniter, first  
remove the igniter from the bracket by depressing  
front and rear holding tabs and lift. Next remove  
igniter bracket from the gas valve. Disconnect  
the thermocouple, pilot tube, the two connectors  
attached to the thermal switch, and manifold tube  
at the gas control valve/thermostat. NOTE: L.P.  
gas systems use reverse (left-hand) threads on the  
manifold tube.  
7. Verify proper operation and then replace the outer  
door.  
8. If additional information is required, contact Residential  
Technical Assistance by referencing the phone  
number on the water heater.  
6. Refer to “Gas Piping” section and disconnect the  
ground joint union in the gas piping. Disconnect  
the remaining pipe from the gas control valve/  
thermostat.  
TEFLON® is a registered trademark of E.I. Du Pont De Nemours and Company  
23  
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ADJUSTING THE TEMPERATURE ON THE GAS CONTROL VALVE THERMOSTAT  
reset to the desired temperature setting to reduce  
the risk of scald injury. The index bar (Robsertshaw)  
Water temperature over 125°F (52°C)  
can cause servere burns instantly  
and mark (White-Rodgers®) are indicative of  
approximately 120°F (49°C) and are the preferred  
starting points, see the gure below. Some states have  
a requirement for a lower setting.  
resulting in severe injury or death.  
Children, the elderly, and the  
physically or mentally disabled are at  
highest risk for scald injury.  
White-Rodgers® Valves:  
Feel water before bathing or  
showering.  
Turn the water temperature dial clockwise (  
decrease the temperature, or counterclockwise (  
to increase the temperature.  
) to  
Temperature limiting valves are  
available.  
)
Read instruction manual for safe  
temperature setting.  
Robertshaw® Valves:  
Turn the water temperature dial clockwise (  
increase the temperature, or counterclockwise (  
decrease the temperature.  
) to  
) to  
Due to the nature of the typical gas water heater, the  
water temperature in certain situations may vary up to  
30°F (16.7 °C) higher or lower at the point of use such  
as, bathtubs, showers, sink, etc.  
Should overheating occur or the gas supply fail to  
shut off, turn off the manual gas control valve to the  
appliance.  
HOTTER WATER CAN SCALD: Water heaters are  
intended to produce hot water. Water heated to a  
temperature which will satisfy space heating, clothes  
washing, dish washing, and other sanitizing needs  
can scald and permanently injure you upon contact.  
Some people are more likely to be permanently injured  
by hot water than others. These include the elderly,  
children, the inrm, or physically/mentally handicapped.  
If anyone using hot water in your home ts into one  
of these groups or if there is a local code or state  
law requiring a certain temperature water at the hot  
water tap, then you must take special precautions.  
In addition to using the lowest possible temperature  
setting that satises your hot water needs, a means  
such as a mixing valve should be used at the hot water  
taps used by these people or at the water heater.  
Mixing valves are available at plumbing supply or  
hardware stores. Follow manufacturer’s instructions  
for installation of the valves. Before changing the  
factory setting on the thermostat see following gure.  
Using the lowest hot water temperature that meets  
your needs will also provide the most energy efcient  
operation of the water heater.  
WHITE RODGERS GAS VALVE  
GAS CONTROL KNOB  
(OFF-PILOT-ON)  
160°F  
150°F  
INDEX BAR  
140°F  
120°F  
130°F  
TEMPERATURE DIAL  
ROBERTSHAW GAS VALVE  
GAS CONTROL KNOB  
DIAL  
STOP  
120°F  
RESET  
BUTTON  
130°F  
140°F  
150°F  
W
A
R
M
INDEX  
BARS  
T
I
O
U
N
A
C
T
O
H
160°F  
V
W
T
H
S
A
A
T
R
E
O
Y
H
E
T
T
E
E
S
R
E
C
R
A
U
I
R
N
R
C
J
A
I
S
N
I
K
T
D
O
L
F
A
S
C
I
O
N
TEMPERATURE DIAL  
Water  
Temperature  
Time to Produce 2nd & 3rd  
Degree Burns on Adult Skin  
Never allow small children to use a hot water tap, or  
to draw their own bath water. Never leave a child  
or handicapped person unattended in a bathtub or  
shower.  
160°F (71°C)  
150°F (66°C)  
140°F (60°C)  
130°F (54°C)  
120°F (49°C)  
80°F (27°C)  
About 1/2 second  
About 1-1/2 seconds  
Less than 5 seconds  
About 30 seconds  
NOTE: A water temperature range of 120°F-140°F  
(49°C-60°C) is recommended by most dishwasher  
manufacturers.  
More than 5 minutes  
- - - - - - - - - - - - - - - -  
The thermostat of this water heater has been factory  
set at its lowest position. It is adjustable and must be  
Figure 28  
24  
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GAS WATER HEATER SIZING GUIDE  
Use the following information as a guide to approximate the correct size water heater for the residence:  
30 gallon size (21 gallon draw) for one bath residence.  
40 gallon size (28 gallon draw) for two bath residence -or one bath with an automatic clothes washer.  
50 gallon size (35 gallon draw) for three bath residence - or two baths with an automatic clothes washer.  
When a whirlpool tub is part of the home equipment, it is suggested that the water heater storage tank  
capacity be selected based on the needs of the whirlpool tub. This method of tank sizing, will in most cases,  
cancel all statements above concerning tank sizing.  
High ow or multiple shower head installations must be sized for at least a 20 minute draw.  
Table 2:  
Tub Capacity to  
Overow Outlet at:  
80 gal.  
80 gal.  
65 gal.  
54 gal.  
90 gal.  
90 gal.  
71 gal.  
59 gal.  
100 gal.  
100 gal.  
80 gal.  
110 gal.  
110 gal.  
89 gal.  
74 gal.  
120 gal.  
120 gal.  
98 gal.  
130 gal.  
130 gal.  
108 gal.  
90 gal.  
140 gal.  
140 gal.  
117 gal.  
97 gal.  
150 gal.  
150 gal.  
125 gal.  
104 gal.  
(120ºF Water) Min. Stored  
Water Capacity**  
(140ºF Water*) Min.  
Stored Water Capacity**  
(@ 160ºF Water*) Min.  
Stored Water Capacity**  
66 gal.  
82 gal.  
*A thermostatic mixing valve set for a maximum temperature of 120° F is recommended to be installed to prevent a scalding  
hazard.  
**Based on tub water temperature of 105º  
Note: Because the desired ll time is normally 10 minutes, recovery capacity is not used for this calculation. All water used  
is supplied by storage.  
NOTE: The draw efciency of a gas or electric water heater storage tank is considered to be 70%.  
LEAKAGE CHECKPOINTS  
A. Water at the draft hood is water vapor which has  
condensed out of the combustion products. This is  
caused by a problem in the vent.  
B. *Condensation may be seen on pipes in humid  
weather or pipe connections may be leaking.  
C. *The anode rod tting may be leaking.  
D. Small amounts of water from temperature-pressure  
relief valve may be due to thermal expansion or  
high water pressure in your area.  
E. *The temperature-pressure relief valve may be  
leaking at the tank tting.  
F. Water from a drain valve may be due to the valve  
being slightly opened.  
*
To check where threaded portion enters tank,  
insert cotton swab between jacket opening and  
tting. If cotton is wet, follow draining instructions  
in the “Draining the Water Heater” section and then  
remove tting. Put pipe dope or Teon® tape on the  
threads and replace. When you are nished, follow  
the steps in “Filling the Water Heater” section.  
A
C
B
E
D
G. *The drain valve may be leaking at the tank tting.  
H. Combustion products contain water vapor which  
can condense on the cooler surfaces of the tank.  
Droplets form and drip onto the burner or run on  
the oor. This is common at the time of start-up  
after installation and when incoming water is cold.  
I. Water in the water heater bottom or on the oor  
may be from condensation, loose connections, or  
the relief valve. DO NOT replace the water heater  
until a full inspection of all possible water sources  
is made and necessary corrective steps taken.  
H
G
I
Leakage from other appliances, water lines, or ground  
seepage should also be checked.  
F
6” (152.4 mm)  
MAXIMUM AIR GAP  
Figure 29  
25  
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TECHNICAL BULLETINS  
WATER HAMMER ..................................................................................................................................................27  
MINERAL BUILD-UP..............................................................................................................................................28  
ALUMINUM HYDROXIDE ......................................................................................................................................29  
CONDENSATION ...................................................................................................................................................30  
DISCOLORED WATER...........................................................................................................................................31  
SMELLY WATER ....................................................................................................................................................32  
CHLORINATION PROCEDURE ............................................................................................................................33  
NOT ENOUGH HOT WATER .................................................................................................................................34  
THERMAL EXPANSION................................................................................................................................... 35-36  
LEAKING TEMPERATURE AND PRESSURE RELIEF VALVE ............................................................................37  
INSULATION BLANKETS ......................................................................................................................................38  
26  
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BULLETIN 11  
WATER HAMMER  
GENERAL  
Water hammer is the destructive force, pounding noise and vibration in a piping system  
when water owing through a pipeline is stopped abruptly. When water hammer  
occurs, a high intensity pressure wave travels back through the piping system until it  
reaches a point of some relief. The shock wave will then surge back and forth between  
the point of relief and the point of stoppage until the destructive energy is dissipated in  
the piping system. The violent action accounts for “banging”, “thumping”, and/or intense  
vibration in the pipe line. Although noise is generally associated with the occurrence  
of water hammer, it can occur without audible sound or noise. Quick closure of valves  
always causes some degree of shock with or without noise. The common cause of  
water hammer is single lever faucets (sinks/lavatories) or automatic solenoid valves  
dishwashers, washing machines, etc.). The speed of the valve closure time is directly  
related to the intensity of the surge pressure.  
EFFECTS  
The damage from water hammer can manifest itself in a number of ways. The most  
common are:  
Expanded Tank Shell - This can be demonstrated by measuring the circumference  
at various locations along the shell. Pressures in excess of the maximum design  
working pressure can cause permanent deformation of the shell. NOTE: The  
continuous expansion of the tank shell may cause the tank to rupture at a welded  
seam.  
Collapsed Flue Tube - This will choke off the ability to vent the products of  
combustion causing the ame and/or combustion to spill out from the combustion  
chamber. Often this will occur where thinning of the ue tube walls has occurred  
due to contamination of the combustion air or because of excessive condensation.  
Inverted or Deformed Tank Heads - Often this accompanies collapsed ues, but  
one or both heads can be deformed.  
THE FIX  
NOTES  
The only effective means of control is to install water hammer arrestors. These  
devices have diaphragms which separate an air chamber from the water in the  
piping system. As the shock wave reaches this device, the air chamber absorbs the  
shock. Arrestors should be located as close as possible to the source of the shock  
wave.  
Since water hammer exposes the equipment to pressures in excess of its design  
limits, failures caused by water hammer are not eligible for warranty consideration.  
27  
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BULLETIN 13  
MINERAL BUILD-UP  
SYMPTOMS  
CAUSE  
• Rumbling  
• Crackling  
• Popping  
With the increase in fuel costs and hot water consumption, deliming has become a  
necessity of modern maintenance. Lime (CaCO3), is the most notable factor when  
discussing water hardness. Lime is present in every water system to some degree.  
Since lime is inversely soluble [the more you heat, the more lime comes out], higher  
usage, excessive hardness, and increased heating surface can lead to a high  
incidence of “limed-up” heaters.  
Symptoms often include a popping of water trapped under lime deposits or the sizzling  
of water trapped next to elements, boiling it to steam.  
THE FIX  
Treatment of a “ limed-up“ heater is relatively simple. Since CaCO3 is a base, the  
easiest way to dissolve it so it can be ushed from the heater is with an acid. The most  
commonly used is phosphoric acid at a food-grade level.  
Two available treatments are Mag-Erad® and Un-Lime®. Any well stocked plumbing  
supply house should have a deliming solution available.  
The directions on the product should be followed explicitly.  
NOTES  
For additional information and instructions in deliming water heaters and boilers, please  
refer to the following pamphlets available from the Technical Information Center listed  
on the cover of this handbook:  
Why? When & How: To Remove Water Scale from Tank Type Water Heaters  
The Mag-Erad® Method of Cleaning Gas Fired Water Heaters  
Up-N-Down Transfer Kit  
28  
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BULLETIN 14  
ALUMINUM HYDROXIDE  
SYMPTOMS  
CAUSE  
“Crackling”, “gurgling”, or “popping” noises from new water heaters (installed less than  
six months).  
In a few isolated parts of the United States where the water supply has a relatively  
high pH (8+), water conditions will react with the aluminum anode to form excessive  
amounts of aluminum hydroxide on the anode and in the bottom of the tank. Aluminum  
hydroxide looks like “jelly beads” or a green, blue or gray gel like substance in the  
heater drain or at faucet aerators.  
THE FIX  
This procedure should only be performed by someone with abilities equal to a licensed  
tradesman. Aluminum hydroxide can be removed by using one of the methods outlined.  
If tank is new with no lime build-up to any degree:  
1
2
3
Turn off the heater.  
Remove the anode.  
Flush the tank thoroughly with water.  
Replace the aluminum anode (identiable by smooth surface on plug) with  
magnesium anode (identiable by weld bead on plug).  
4
If tank is new with lime build-up to any degree:  
1
2
3
4
Turn off the heater.  
Drain the heater.  
Remove the anode.  
Add UN-LIME to the tank.  
20-40 gallon models (use 3 gallons of UN-LIME)  
41-65 gallon models (use 5 gallons of UN-LIME)  
66-100 gallon models (use 7 gallons of UN-LIME)  
5
Heat the UN-LIME to a temperature between 140°F to 160°F.  
GAS - Heat for 7 to 10 minutes.  
6
7
Shut off the water heater.  
Allow the heated UN-LIME to stand for up to 12 minutes.  
Drain and ush the tank. Caution: UN-LIME will still be hot.  
Replace the original aluminum anode with a magnesium anode.  
Fill the system with water.  
8
9
10  
11  
Turn heater fuel “ON”.  
NOTES  
Since aluminum hydroxide is a product of a chemical reaction dependent on the water  
condition, any treatment is not considered warranty related.  
29  
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BULLETIN 15  
CONDENSATION  
SYMPTOMS  
CAUSES  
The water heater appears to be releasing water while the main burner is on or water  
is found surrounding the heater shortly after the water heater has been used. This  
bulletin explains why ue gases condense and how you can differentiate between  
condensation and leaking.  
Condensate is the result of air borne water vapor being chilled below the dew point.  
The dew point is the temperature at which water vapor turns into liquid. Low incoming  
water temperatures cool the piping and the heat transfer surfaces of the water heater.  
When the main burner comes on, the hot ue gases turn into condensate upon contact  
with these surfaces. The typical home water heater will produce about one-half gallon  
of water vapor during every hour of operation. Condensate is often mistaken for  
leaking.  
Newer heaters will condensate more than older heaters because modern water heaters  
are much more efcient than their predecessors. The newer heaters utilize as much of  
the energy out of the main burner ame as possible. This lowers the ue gas and tank  
storage temperature and closer to the dew point temperature.  
DIAGNOSIS  
To distinguish between a condensating water heater and a leaking water heater:  
1. Wipe up any water under the heater.  
2. Turn the knob on the thermostat to the pilot position.  
3. Wait 8 hours, check for water accumulation under the heater.  
4. Condensation should stop when the entire tank water is heated above  
approximately 115 degrees.  
If no water is under the heater, the water heater was condensating.  
If water is under the heater, check further for a loose tting. If all ttings are  
tight and the tank is leaking, replace the water heater. Leaking heaters cannot  
be “repaired”.  
30  
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BULLETIN 21  
DISCOLORED WATER  
SYMPTOMS  
CAUSES  
Rusty, brown, black, or yellow water appearing in the hot water.  
Complaints of discolored water are commonly blamed on water heaters and storage  
tanks, but in fact, it is a rare occurrence for today’s high quality glass lined tanks to  
have a lining failure signicant enough to allow water to contact enough bare metal to  
discolor the contents of even a small tank.  
The most common cause of “rusty” water is a non-toxic iron reducing bacteria,  
scientically termed Crenothrix, Leptothrix, and Gallionella. Iron bacteria is commonly  
found in soil, water wells, water treatment plants and water distribution piping systems  
where soluble iron exceeds 0.2 ppm, higher levels make conditions even more  
favorable. Soluble iron in the water provides food for the bacteria. Rusty discolored  
water is the end result of the bacteria feeding process. Water heaters and storage  
tanks usually require new anode rods as presence of iron bacteria contributes to  
premature anode failure.  
The requirements for the bacteria to thrive are:  
Elevated levels of iron and manganese in the water  
Water with little or no dissolved oxygen  
Temperatures below 138°F  
Items that can increase the potential for this bacteria are:  
Water softeners  
Well water  
Long periods of no water movement  
TREATMENT  
The simplest treatment available is shock-chlorination of the system. This is a  
surface treatment, and often requires repeated trials in heavily infected systems. The  
chlorination of a system requires that you follow each step explicitly to avoid an un-  
treated portion of the piping system from reinfecting another part. See Bulletin 23 for  
the chlorination procedure.  
NOTES  
Since rusty water is caused by a bacteria presence and is not caused by the  
water heater, any treatment would not be considered warranty related.  
31  
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BULLETIN 22  
SMELLY WATER  
CAUSES  
The most common cause of “smelly water” is a non-toxic sulfate reducing bacteria,  
scientically termed Divibrio Sulfurcans. This bacteria often enters the water system  
through construction or a break in ground piping. The bacteria creates the energy it  
needs to survive by converting sulfate (SO4) to hydrogen sulde(H2S) gas you smell in  
the water.  
Hydrogen sulde gas is distinctive because of its rotten egg-like stench. Its presence  
can severely affect the taste as well as the odor of the water. Occasionally this bacteria  
can be accompanied by black deposits, the result of pipe and tting corrosion. In  
extremely high concentrations, hydrogen sulde gas can be toxic though the gas is  
detectable long before harmful levels are reached.  
The requirements for the bacteria to thrive are: a) an elevated level of sulfur in the  
water, b) activated hydrogen from cathodic reactions within the tank, c) water with little  
or no dissolved oxygen, d) and temperatures below 138°F.  
Items that can increase the potential for this bacteria are: a) water softeners, b) well  
water, c) and long periods of no water movement.  
Other factors that may contribute to smelly water:  
Chlorides of Magnesium and Calcium leave a bitter taste.  
Chloride of Sodium produces a salty taste.  
Sulfates (50 ppm) gives a medicinal taste.  
Carbon Dioxide in a low pH water gives zzy water.  
Iron and tannic waters also give a bad taste and odor.  
TREATMENT  
The simplest treatment available is the shock-chlorination of the system. This  
is a surface treatment, and often requires repeated trials in heavily infected  
systems. The chlorination of a system requires that you follow each step  
explicitly to avoid an un-treated portion of the piping system from reinfecting  
another part. See Bulletin 23 for the chlorination procedure. Longer lasting  
solutions include chlorination or aeration of the water supply.  
NOTES  
Since rusty water is caused by a bacteria presence and is not caused by the  
water heater, any treatment would not be considered warranty related.  
32  
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BULLETIN 23  
CHLORINATION PROCEDURE  
CAUSES  
The chlorination procedure is used to eliminate various bacteria that accumulate and grow  
in water heaters. These bacteria often cause odorous or discolored water conditions.  
PROCEDURE Please read the steps of the chlorination procedure prior to beginning. If you feel  
uncomfortable performing any of these steps, contact a service person to perform this  
procedure for you.  
STEP 1  
STEP 2  
STEP 3  
STEP 4  
STEP 5  
STEP 6  
Turn off the gas or electric supply to the tank.  
Turn off the cold water supply valve to the tank.  
Open a nearby hot water faucet to relieve the vacuum.  
Drain all the water from the tank (a water-hose may be needed).  
Remove the anode rod(s), and close the drain valve.  
Using a funnel in the anode opening add one gallon of household chlorine bleach for every  
25 gallons of tank capacity.  
STEP 7  
STEP 8  
Reinstall anode rod(s) after inspecting and replacing as needed.  
Open cold water supply valve and rell the system. Then draw the water to every hot  
water xture, until the smell of chlorine is detected. Operate dish and clothes washers until  
a noticeable amount of the chlorine is detected as well. All hot water lines must receive  
treatment.  
STEP 9  
Leave the chlorine solution undisturbed for one hour or more.  
STEP 10  
STEP 11  
After the contact time has elapsed, drain the tank according to steps #2, #3, & #4.  
Close the drain valve and rell the tank. Allow the tank to sit for 15 minutes. Repeat steps  
#2, #3, and #4. Continue to ush the tank if the water is discolored or contains a chlorine  
odor.  
STEP 12  
STEP 13  
Close the drain valve and rell the tank. Flush all chlorine from the piping by opening every  
hot water outlet/ appliance.  
Return hot water heating system to service by following the recommended start-up  
procedure posted on the unit or in the manual.  
33  
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BULLETIN 35  
NOT ENOUGH HOT WATER - GAS  
CAUSES  
Complaints regarding an insufcient supply of hot water are typically the result of  
a water heater that cannot meet the demands of the residence (both people and  
appliances). The demand for sufcient hot water may also be exceeded if additional  
people and/or appliances are added to the residence. Another factor that may reduce  
the hot water output is mineral build-up. Reference Bulletin 13 to determine if mineral  
build-up may be effecting your hot water output. The following test will help determine if  
a water heater is supplying the intended amount of hot water.  
TEST  
Please read all the steps of the test prior to beginning. NOTE: This test is based on  
140° F storage temperature and these amounts are approximate.  
STEP 1  
Do not use any hot water for two hours to ensure the accuracy of this test. Turn on the  
cold water at full ow using a double handle faucet and time how long it takes to ll a  
one-gallon jug. Calculate the Gallons Per Minute (GPM) ow rate as follows.  
One-gallon Jug lled in:  
5 seconds = 12 gallons per minute  
10 seconds = 6 gallons per minute  
15 seconds = 4 gallons per minute  
20 seconds = 3 gallons per minute  
30 seconds = 2 gallons per minute  
STEP 2  
Using a thermometer, turn on the hot water and time how long it takes for the water  
temperature to drop 30 degrees.  
Gallons Per Minute (GPM) Flow Rate  
1.5  
2
2.5  
3
3.5  
4
5
6
30 Gallon Tank  
40 Gallon Tank  
50 Gallon Tank  
65 Gallon Tank  
75 Gallon Tank  
100 Gallon Tank  
119 Gallon Tank  
14 min. 10 min. 8 min.  
18 min. 14 min. 11 min.  
7 min.  
9 min.  
6 min.  
8 min.  
5 min.  
7 min.  
4 min.  
5 min.  
8 min.  
9 min.  
3 min.  
4 min.  
6 min.  
8 min.  
23 min. 17 min. 14 min. 12 min. 10 min. 9 min.  
30 min. 22 min. 18 min. 15 min. 13 min. 11 min.  
35 min. 26 min. 21 min. 17 min. 15 min. 13 min. 10 min. 8 min.  
47 min. 35 min. 28 min. 23 min. 20 min. 17 min. 14 min. 11 min.  
56 min. 42 min. 33 min. 28 min. 24 min. 21 min. 17 min. 14 min.  
Minutes to drop 30° F  
Example: 10 seconds to ll the one-gallon jug equals 6 gallons per minute ow rate.  
If the temperature drops 30 degrees in 6 minutes that equals 36 gallons of hot water.  
This is normal for a 50 gallon water heater. The amount will be about 70% of the  
capacity of the heater.  
RESULTS  
If the test performed above results in a 70% (+ /- 10 %) capacity, then the heater is  
performing per specications and a larger water heater should be considered in order  
to meet the demand.  
34  
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BULLETIN 45  
THERMAL EXPANSION  
SYMPTOMS  
Effects are only noticeable after hot water use followed by periods of no water use.  
Relief valve drips during any recovery cycle when no hot or cold water is used.  
Hot water pipes creak while heater is recovering and all valves are closed.  
Tanks or other components of the water supply system fail prematurely.  
A metallic creaking noise might actually be heard in the location of the heater as  
the pressure is relieved and the stretched tank returns to a natural shape.  
Faucet drips during any recovery cycle when no hot or cold water is used.  
Water surges when a faucet is rst opened and then pressure drops.  
CAUSE  
The water in a water heating system expands when it is heated and increases in  
volume. Since water will not compress (like air), system designers must include  
provisions for thermal expansion. (Water in a closed tank at 50 psi, when heated just  
10 degrees, will reach a pressure of 250 psi).  
Many water supply systems have check valves or backow preventers at the water  
meter to prevent any possible contamination of the public water supply by the  
accidental back-ow of contaminated water into the supply mains. These check valves  
are often required by code, and some cities are even installing the check valves. They  
serve a useful purpose. Do not remove them!  
The use of pressure reducing valves (PRV) is another cause. PRVs are designed to  
conserve water and prolong xture life. Many PRVs also act as very effective check  
valves. Again, do not remove them!  
Water softeners in the system may also act as back-ow preventers.  
TEST  
Follow these easy steps to diagnose thermal expansion:  
Turn the heater thermostat all the way down, and install a water pressure gauge  
with dead hand on the drain valve. Open the drain valve, so the gauge reads  
system pressure.  
Open a hot water tap and allow 15% to 20% of the tanks volume to run out. Shut  
off the drain valve and make sure that no other xture in the system, hot or cold, is  
open. Make sure that outside xtures, if they are on the same system, are turned  
off too. Any water leaks or use will make the test meaningless.  
Check the water pressure gauge, and turn the pointer so it lines up with the  
pressure indicating needle. Turn the thermostat back up to its normal position, so  
the heater cycles on. Watch the pressure gauge.  
If the system is closed, the pressure will start to climb steadily and rapidly. A  
small amount of thermal expansion control may be built into the system because  
of trapped air pockets or a water hammer arrestor. In that case the pressure  
will increase slightly, hold steady for a short time and then rapidly increase. The  
temperature and pressure relief valve (T&P) or PRV should open and release  
water once the pressure reaches the maximum setting on the valve. The valve will  
close once the pressure falls below the pressure setting of the valve.  
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THERMAL EXPANSION  
THE FIX  
The ideal x involves the use of a pressure reducing valve if supply pressures are  
above 60 to 70 psi, and a properly sized expansion tank. The PRV reduces supply  
pressures to 40 to 60 psi allowing an economically priced and sized expansion tank  
to be used. The PRV also offers the benet of saving water and prolonging the life of  
water ow valves. The PRV is not required if the system already has one or if high  
supply pressures are desired. A supply water pressure of 80 PSI is a maximum set by  
many local or state codes.  
The PRV is installed between the check valve and the water heating system. The  
expansion tank is installed between the PRV and the water heating system. Follow the  
manufacturers instructions for installing the expansion tank.  
Run the thermal expansion check again. The pressure should increase only slightly  
then hold steady throughout the recovery cycle. The expanded water is owing back  
from the heater and into the pressurized storage bladder of the expansion tank. Air  
pressure will force this water out of the expansion tank into the supply once usage  
resumes.  
DO NOT DEPEND ON THE TEMPERATURE & PRESSURE VALVE (T&P VALVE) TO  
HANDLE THERMAL EXPANSION! The T&P valve manufacturers designed the valve  
to be an emergency relief device only. The T&P Valve could be subject to reduced  
effectiveness or failure.  
FIGURE  
IN A CLOSED SYSTEM USE A  
THERMAL EXPANSION TANK  
COLD WATER SUPPLY TO FIXTURES  
PRESSURE REDUCING VALVE  
WITH BYPASS  
COLD WATER  
INLET  
HOT WATER  
OUTLET  
COLD WATER INLET VALVE  
(SHUT-OFF VALVE)  
WARNING  
Thermal expansion of water, if not compensated for in system design, will lead to the  
early failure of components. These failures are not covered by the manufacturer’s  
warranty, so it is extremely important that everyone be aware of the causes, symptoms  
and solutions to thermal expansion in a closed water heating system.  
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BULLETIN 52  
LEAKING TEMPERATURE AND PRESSURE RELIEF VALVE  
SYMPTOMS  
GENERAL  
Water seeping around the relief valve tank connection  
Leakage at the threaded portion of the relief valve connection  
Intermittent weeping and/or dribbling from the relief valve  
Large volume of hot water sporadically discharged from the relief valve  
The temperature and pressure relief valve (T & P) is a safety device limiting  
temperature and pressure levels in a water heater. Each T & P has both a temperature  
and pressure rating.  
Normally, the temperature and pressure relief valve will have a temperature rating of  
210°F. A probe (part of the relief valve) extends into the tank measuring the stored  
water temperature. This probe must be within the top six inches of the water heater.  
If the water heater’s thermostat malfunctions, higher than normal water temperatures  
could be produced. Once the probe senses a temperature approaching its temperature  
rating, the relief valve will open to full capacity releasing “very hot” water until the  
temperature is below its reset temperature.  
The pressure rating on the relief valve should be the same or less than the certied  
working pressure of the tank (generally 150 psi) and be below the lowest maximum  
working pressure rating of any system components. Once the pressure in the tank  
reaches the valve’s pressure rating, it will slightly open relieving the pressure. Relieving  
of pressure can be noted as “dribbling” or “weeping” water from the relief valve.  
If an incorrectly sized temperature and pressure relief valve is installed, the warranty  
will be void.  
THE FIX  
Follow these easy steps to diagnose thermal expansion:  
Intermittent weeping and/or dribbling at the relief valve - The relief valve  
relieves water slowly when actuating on pressure. A closed system can cause  
pressure to increase in the system. This condition is called thermal expansion. For  
additional information regarding thermal expansion please see Bulletin 45.  
Leaking at the spud of the water heater - Spuds are welded to the tank and are  
not repairable. The heater should be replaced.  
Leakage at the threaded relief valve connection - Remove relief valve and  
reseal connection.  
Large volume of hot water sporadically discharged from the relief valve - The  
relief valve relieves water quickly when actuating on temperature. The only cause  
of this problem is a malfunctioning thermostat.  
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BULLETIN 60  
INSULATION BLANKETS  
GENERAL  
The purpose of an insulation blanket is to reduce the standby heat loss encountered  
with storage tank heaters.  
Most modern water heaters have adequate factory installed insulation, the use of an  
after market insulation blanket is no longer recommended by most experts. While  
the use of an external insulation blanket will not void the warranty, the water heater  
manufacturer explicitly disclaims any liability for problems associated with the use of  
insulation blankets.  
NOTE: A few local energy codes may still require the use of insulation blankets on  
waters heaters. Be sure to follow all installation instructions, cautions, and warnings for  
the insulation blanket as well as the cautions and warning of the water heaters owners  
manual.  
NOTES  
Should you choose to apply an insulation blanket to this heater, you should follow these  
instructions. Failure to follow these instructions can restrict the air ow required for  
proper combustion, resulting in re, asphyxiation, serious personal injury or death.  
Do not cover the outer door, thermostat or temperature & pressure relief valve.  
When installed the insulation blanket will cover important safety and operation  
labels. Obtain new warning and instruction labels from the Technical  
Information Center listed in the owners manual. The replacement labels must  
be placed on the blanket in the location of the original labels on the water  
heater jacket.  
Do not cover the instruction manual. Keep it on the side of the water heater or  
nearby for future reference.  
Do not apply insulation to the top of the water heater, as this will interfere with  
safe operation of the draft hood.  
Do not allow insulation to come within 2” of the base of the water heater to  
prevent blockage of combustion air ow to the burner. The combustion air  
openings in the base of the water heater must NOT be obstructed.  
Inspect the insulation blanket frequently to make certain it does not sag,  
thereby obstructing combustion air ow.  
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GENERAL INFORMATION  
Draw efficiency is the quantity of hot water available to the consumer before the outlet water temperature  
decreases 25 degrees F. A 40 gallon water heater will typically provide 70% (28 gallons) of this “usable” hot  
water (60% is the minimum). The burner or elements are allowed to operate during this test. Incoming, cold  
water mixes the remaining stored water below this 25 degree limitation.  
Energy Factor is an indicator of the combined thermal efficiency and standby efficiency of a water heater. The  
higher the energy factor, the more efficient the water heater will be.  
Minerals and gases will separate from water as temperature increases.  
“R” Value is a measure of the resistance of a substance to heat flow.  
Recovery rate is the amount of water that is heated to a set temperature, per hour. An example might be that a  
water heater has a recovery rate of 30 gallons of water per hour at 80 degree F. (Fahrenheit) temperature rise.  
Standby efficiency – the water heater’s ability to contain heat in the tank. A minimum of tank water heat loss  
per hour is desired.  
Sample: temperature change  
“R” value  
= Btu/h loss/ square foot of tank surface  
Temperature rise is the increase in the temperature from its coldest “inlet” water temperature to the desired hot  
(outlet) setting. Typically this is assumed to be 40 degrees entering water, 120 degrees desired stored water or  
80 degrees “temperature rise.”  
Thermal efficiency is approximately the amount of generated BTU (British Thermal Units), which enters the  
water. A percentage of the total BTU passes out through the vent piping.  
Water cannot (for all practical purposes) be compressed.  
Water expands when it is heated.  
Formulas and Conversions:  
BTU (British Thermal Unit) is the heat required to raise 1 pound of water 1°F  
1 BTU = 252 cal = 0.252 kcal  
1 cal = 4.187 Joules  
BTU X 1.055 = Kilo Joules  
BTU divided by 3,413 = Kilowatts  
To convert from Fahrenheit to Centigrade: (° F – 32) times 5/9, or .556, equals degrees C.  
One gallon of (120 ° F, 49 ° C) water weighs approximately 8.25 pounds.  
Pounds X .45359 = Kilogram  
Gallons X 3.7854 = Liters  
% of Hot = (Mixed Temp. – Cold) divided by (Hot Temp. – Cold)  
% Thermal Efficiency = (GPH X 8.25 X Temp. Rise X 1.0) divided by BTU/H Input  
BTU Output = GPH X 8.25 X Temp. Rise X 1.0  
GPH = (BTU/H Input X % Eff.) divided by (Temp. Rise X 8.25)  
One cubic foot of Natural Gas contains about 1000 BTU of heat.  
One “therm” is equal to 100,000 BTU  
One cubic foot of Propane Gas contains about 2500 BTU of heat.  
One gallon of Propane gas contains about 91,250 BTU of heat.  
One pound of Propane gas contains about 21,600 BTU of heat.  
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GENERAL INFORMATION  
One pound of gas pressure is equal to 27.7 inches water column pressure  
Inches of Water Column X .036091 = PSI  
Inches of Water Column X .073483 = Inches of Mercury (Hg.)  
Centimeters = Inches X 2.54  
MM (millimeters) =Inches X 25.4  
Meters = Inches X .0254  
Doubling the diameter of a pipe will increase its flow capacity (approximately) 5.3 times.  
Construction: Tank is constructed of steel.  
The inside of the tank is constructed of a glass lining bonded to the steel. This prevents water to metal contact  
and rusting of the tank.  
An anode rod will be installed within the tank. The hex-head plug end of the anode is visible on the top of the  
water heater. This metal rod offers secondary protection of the tank against corrosion where the application of  
glass is not possible (threaded tank openings). These areas will have small areas of water to metal contact.  
All water heaters will contain at least one thermostat (to operate the heater) and one high limit (to prevent  
water temperatures approaching the “steam” level).  
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NOTES  
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NOTES  
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ALL TECHNICALAND WARRANTY QUESTIONS SHOULD BE DIRECTED TO THE LOCAL DEALER FROM WHOM THE WATER HEATER WAS PURCHASED. IF YOU  
ARE UNSUCCESSFUL, CONTACT STATE WATER HEATERS RESIDENTIALTECHNICALASSISTANCE 1-800-365-0024 OR WWW.STATEWATERHEATERS.COM.  
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