SAMSUNG
Enterprise IP Solutions
OfficeServ
User Guide
for
Large LCD Phones:
ITP-5012L
DS-5012L
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ELECTRONICS
EU Declaration of Conformity (RTTE)
Samsung Electronics Co., Ltd.
259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030
(factory name, address)
declare under our sole responsibility that the product
Digital Keyphone System "iDCS500 / OfficeServ500"
to which this declaration relates is in conformity with
RTTE Directive 1999/5/EC ( Annex II )
Low Voltage Directive 73/23/EEC
EMC Directive 89/336/EEC:92/31/EEC
By application of the following standards
.........................................................................................
.R..T.T..E.:..T.B..R.4.:..N.o.v.e..m.b..e.r.1.9..9.5..i.n.c.o.r.p.o.r.a.t.in..g..T.B..R.4../A..1.:.D..e.c.e.m..b.e.r..1.9.9.7...................
.L.V..D.:..E..N.6..0.9.5.0.:..2.0.0.0..(.IE..C..6.0.9..5.0.,.T..h.ir.d..E.d.i.ti.o.n.,..1.9.9.9.)....................................
.E..M.C..:.E..N.5..5.0.2.2...:.1.9..9.8.,..E.N..6.1.0..0.0.-.3.-.2.:1..9.9.5..I.n.c..A.1../A..2.:.1.9.9.8..+..A.1..4.:2..0.0.0.*.,................
.......E..N.6..1.0.0.0..-3..-3.:.1.9.9..5.,..E.N..6.1.0.0..0.-.4.-.2.:1..9.9.5..9.8.,..E.N..6.1.0..0.0.-.4.-.3.:1..9.9.6.,....................
.......E..N.6..1.0.0.0..-4..-4.:.1.9.9..5.,..E.N..6.1.0.0..0.-.4.-5..:1..9.9.5.,..E.N..6.1.0..0.0.-.4.-.6.:.1.9.9.6.,.......................
EN61000-4-11:1994, AS/NZS3548:1995
.........................................................................................
(Manufacturer)
Samsung Electronics Co., Ltd
259, Gongdan-Dong, Gumi-City
Kyungbuk, Korea, 730-030
Tae-eok Jang / General Manager
TE Jang
2003-05-19
.................................................
.................................................................................
(place and date of issue)
(name and signature of authorized person)
(Representative in the EU)
Samsung Electronics Euro QA Lab.
Blackbushe Business Park
Saxony Way, Yateley, Hampshire
GU46 6GG, UK
In-Seop Lee / Manager
IS Lee
2003-05-18
.................................................
...............................................................................
(place and date of issue)
(name and signature of authorized person)
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About This Guide
This User’s Guide provides instructions for using Samsung’s latest ITP-
5012L Internet Phone and DS-5012L Digital Phone in conjunction with the
Samsung Enterprise IP Solutions OfficeServ telephone system. Both are
large LCD phones which display icons and menus to allow fast and easy
selection of functions and features.
You are shown how to install your phone, how to configure it to work cor-
rectly and how to operate it. Take time to study this guide and familiarise
yourself with the operation of your phone—and the benefits the new IP
technology can provide if using the Internet Phone. Keep the guide in a
convenient place by the phone and refer to it whenever necessary.
WARNING
Safety Tips
The ITP-5012L IP phone is supplied with an AC
power adapter and this adapter must be used.
If an alternative power adapter is used, this may result in
serious damage and will void the warranty.
Do not put objects that contain water—such as
vases, cups, cosmetics, and medicines—near
the phone.
Moisture in the phone can cause fire and electric shocks.
i
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Do not install the phone on an unstable surface
or in direct sunlight.
May cause severe damage to parts of the phone
Do not place the phone in an area which is prone
to dust or fluctuating temperatures.
May cause a fire or electric shocks.
Do not install the phone near a heat source
(electric fire, radiator, etc.)
May cause a fire or electric shocks.
Do not use or store inflammable solvents or materials
near the phone.
May cause a fire or electric shocks.
If the phone makes unexpected noises, odd smells
or smoke, immediately unplug the phone and
call your dealer.
May cause a fire or electric shocks.
ii
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CAUTION
ITP-5012L—Take care not to connect the network (LAN)
cable to the PC connector on the phone.
If the LAN cable is connected to the PC connection jack,
both telephone and PC communications will be lost.
Use a soft dry cloth to clean the phone.
Do not use any chemical solvents such as wax,
benzene, alcohol, thinner, mosquito spray,
aerosol, lubricant, or detergent to clean your
phone.
The use of chemicals on the phone may cause
fading, discoloration or damage.
Do not place heavy items on top of the phone.
May cause damage .
Do not attempt to dismantle or repair
the phone yourself.
If repair is needed, contact your dealer.
iii
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Contents
DS/ITP-5012L Phone User Guide
Contents
ABOUT THIS GUIDE ........................... i
SAFETY TIPS....................................... i
INSTALLING THE PHONE .................. 1
ITP-5012L Internet Phone........................................... 1
1. Checking Components.......................................... 1
2. Assembling the Phone.......................................... 3
DS-5012L Digital Phone.............................................. 5
1. Checking Components.......................................... 5
2. Assembling the Phone.......................................... 7
3. Supporting the Samsung Network
SYNC Program ..................................................... 9
CONFIGURING THE IP PHONE.......... 10
1. Entering the Environment Setup Mode................ 10
2. Network Settings ..................................................... 13
3. Load & Upgrade Settings ....................................... 15
4. Setting System Authentication Information ........ 17
5. Verifying Settings .................................................... 18
6. Exiting Setup............................................................ 19
THINGS YOU SHOULD KNOW........... 20
1. About Stations and Central Office Lines.............. 20
2. Introduction to the Main Screens.......................... 21
Background Screen ...................................................... 21
AOM Screen ................................................................. 21
Fixed Feature Menu Screen ......................................... 22
Executive Status Display .............................................. 22
Navigation Menu Screen .............................................. 23
iv
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Contents
DS/ITP-5012L Phone User Guide
3. Using the AOM Screen............................................ 24
4. Using the Fixed Feature Menu Screen ................. 24
5. Using Feature Dialling Codes................................ 26
6. Entering Numbers & Characters ........................... 28
7. Volume Adjustment................................................. 32
Adjusting Handset Volume............................................ 32
Adjusting Speaker Volume............................................ 33
Adjusting Ring Volume.................................................. 33
8. Signal Tones............................................................. 34
9. Changing Dial Tone ............................................... 35
10. Phone Status Indicator ......................................... 35
11. Button LEDs............................................................. 36
MAIN FEATURES ................................ 37
1. Overview ................................................................... 37
2. Layout of the Phone................................................ 42
ANSWERING CALLS .......................... 46
1. Before Answering a Call......................................... 46
2. Answering an Intercom Call................................... 47
Automatic Answering Mode .......................................... 48
Voice Announce Mode.................................................. 49
3. Answering an Outside Call..................................... 50
Automatic Answering Mode .......................................... 51
Universal Answer for Outside Calls .............................. 52
4. Other Call Functions ............................................... 53
Station Call Pickup........................................................ 53
Group Call Pickup......................................................... 54
Answering a Waiting Call.............................................. 55
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Contents
DS/ITP-5012L Phone User Guide
MAKING CALLS .................................. 57
1. Before Making a Call ............................................... 57
2. Making an Intercom Call......................................... 59
Busy Station Callback................................................... 60
Busy Station Camp-On ................................................. 62
Calling the System Operator......................................... 63
3. Making an Outside Call........................................... 63
Redial Number.............................................................. 64
Automatic Redial........................................................... 65
Setting a Callback on an Outside Line.......................... 67
Making a New Call........................................................ 69
Using Authentication & Account Codes ........................ 69
Saving a Telephone Number ........................................ 71
Redialling a Saved Number.......................................... 71
4. Other Call Functions ............................................... 72
Last Number Redial...................................................... 72
Calling From Lists of the Most Recent Called
Numbers or Incoming Calls .......................................... 73
Dialling from the Recent Call Log................................. 73
Speed Dialling............................................................... 74
Dialling from Directory Names...................................... 75
HANDLING CALLS.............................. 77
1. Intercom Calls.......................................................... 77
Hold an Intercom Call ................................................... 77
Mute Your Phone .......................................................... 78
2. External Calls ........................................................... 78
Hold an External Call.................................................... 79
Hold an External Call & Make an Intercom Call ........... 80
Call Transfer.................................................................. 81
Call Parking................................................................... 82
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Contents
DS/ITP-5012L Phone User Guide
Transfer Calls to Voice Mailbox .................................... 83
3. Intercom & External Calls....................................... 84
Conference Calls .......................................................... 84
Load Group for Conference.......................................... 86
CONVENIENCE FEATURES ............... 87
1. Call Forwarding........................................................ 87
Forward All Calls........................................................... 87
Forward Busy................................................................ 88
Forward No Answer ...................................................... 88
Forward Busy/No Answer ............................................. 89
Forward Follow Me ....................................................... 89
Forward DND................................................................ 90
Cancel Call Forwarding ................................................ 91
2. Do Not Disturb (DND).............................................. 91
Setting / Cancelling DND.............................................. 91
3. Paging ....................................................................... 93
Internal Page................................................................. 93
External Page ............................................................... 94
All Page ..................................................................... 96
Meet Me Page............................................................... 97
Call Park and Page....................................................... 99
Page Pickup.................................................................. 100
4. Off-Hook Voice Announce (OHVA) ....................... 101
Make OHVA .................................................................. 101
Answer OHVA............................................................... 102
Cancel OHVA................................................................ 102
Reject OHVA................................................................. 103
Block OHVA .................................................................. 103
5. Messaging ................................................................ 104
Leaving a Message Waiting Indication ......................... 104
vii
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Contents
DS/ITP-5012L Phone User Guide
Verify, Return or Delete an Indication ........................... 105
Programmed Messages................................................ 107
6. Executive/Secretary Hot Line................................. 109
Executive Status Display .............................................. 109
Call Transfer from Secretary to Executive.................... 110
Executive/Secretary Message ...................................... 111
7. In/Out of Group ........................................................ 113
8. Group Listening....................................................... 114
9. Caller ID (CID) Presentation ................................... 115
Saving Caller Number................................................... 115
Dialling a Saved Caller Number.................................... 116
Storing a Caller Number as a Speed
Dial Number.................................................................. 116
Viewing the CID of Calls Parked or On Hold................ 117
10. Call Duration Display .............................................. 118
11. Door Phone Related Features................................ 118
Answering the Door Phone........................................... 118
Calling the Door Phone................................................. 119
12. Background Music .................................................. 120
NAVIGATION MENUS.......................... 121
1. Navigation Buttons.................................................. 121
Menu Button.................................................................. 121
Send Button .................................................................. 122
Enter Button.................................................................. 122
Direction Buttons .......................................................... 122
Cancel Button ............................................................... 123
End Button .................................................................... 123
2. Entering Menus........................................................ 123
Selecting Menus ........................................................... 123
3. Phone Book.............................................................. 124
viii
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Contents
DS/ITP-5012L Phone User Guide
Search by Speed Dial Number Location....................... 125
Search by Name........................................................... 126
Search by Number........................................................ 127
Search by Group........................................................... 128
Search by Time............................................................. 129
Recently Called Numbers............................................. 129
Recent Caller Numbers ................................................ 130
Registering New Numbers............................................ 131
Editing Groups .............................................................. 132
Deleting All Telephone Numbers................................... 133
Checking Your Own Extension Number ....................... 134
4. E-Diary....................................................................... 135
Wakeup Call.................................................................. 135
Alarm Clock................................................................... 136
Daily Planner................................................................. 137
Memo Pad..................................................................... 139
Calculator ..................................................................... 140
World Time.................................................................... 141
D-DAY Plus................................................................... 142
Unit Conversion ............................................................ 143
5. Messages.................................................................. 144
Received Messages ..................................................... 145
Sent Messages............................................................. 148
Draft
..................................................................... 151
6. Volume Adjustment................................................. 153
Selecting a Ring Type................................................... 153
Ringer Volume .............................................................. 154
Off-Hook Volume........................................................... 155
Handset Volume ........................................................... 156
Speaker Volume............................................................ 156
Background Music (BGM) Volume................................ 157
ix
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Contents
DS/ITP-5012L Phone User Guide
Page Volume................................................................. 158
7. Call Forwarding........................................................ 158
8. Configuration ........................................................... 159
Changing Your Password ............................................. 160
Locking Your Phone...................................................... 160
Setting the Answer Mode.............................................. 161
Setting the Boss Answering Mode................................ 162
Phone Language .......................................................... 163
Setting the Type of Caller ID (CID) Display .................. 164
Setting Absence Messages .......................................... 164
Displaying Internal Calls ............................................... 165
Dial Mode ..................................................................... 166
Switching Station Features On & Off ............................ 167
9. My Phone.................................................................. 168
Select the Background Screen ..................................... 169
Entering Your Name...................................................... 169
Network Information...................................................... 170
Viewing Status Information ........................................... 170
Enbloc Timeout............................................................. 171
Privacy Option............................................................... 172
Reset Configuration...................................................... 172
Version Information....................................................... 173
x
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Installing the Phone
DS/ITP-5012L Phone User Guide
Installing the Phone
ITP-5012L Internet Phone
1. Checking Components
You should have received the following items. If any are missing or dam-
aged, contact your dealer.
Phone
Stand
Handset
LAN Cable
ITP-5012L
(for PC connection)
Power Adapter
1
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Installing the Phone
DS/ITP-5012L Phone User Guide
Base of Phone
LAN connection jack:
For connecting the LAN cable from the network.
PC connection jack:
For connecting the LAN cable from a PC’s network card.
Power adapter connection jack:
For connecting the power adapter cable.
Handset connection jack:
For connecting the handset cord (jack marked with
symbol).
Connection jack for a recording device:
For connecting a recording device.
Holes for mounting the phone stand:
For inserting the phone stand when used as a desk phone.
2
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Installing the Phone
DS/ITP-5012L Phone User Guide
2. Assembling the Phone
②
③
④
⑤
①
Connecting Cables to the Phone
1. Connect the handset to the handset connection jack (
).
2. Connect the LAN cable from the network to the LAN connection jack.
3
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Installing the Phone
DS/ITP-5012L Phone User Guide
3. Connect the LAN cable from the PC’s network card to the PC connec-
tion jack.
4. Connect the power adapter to the power adapter jack. (Do not connect
the power adapter to the mains outlet yet, or if you do, ensure that the
power is not switched on.)
5. Connect any recording device to the recording device jack (REC.) (The
recording device can record phone conversations.)
Using the Phone Stand
If the phone is to stand on a desk, insert the phone stand into the two side
holes located on the base and slide it upward, as shown.
Now skip to the section Configuring the IP Phone to configure the working
environment for your phone.
4
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Installing the Phone
DS/ITP-5012L Phone User Guide
DS-5012L Digital Phone
1. Checking Components
You should have received the following items. If any are missing or dam-
aged, contact your dealer.
Phone
Stand
4-Hole Jack
Line Cord
Handset
DS-5012L
5
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Installing the Phone
DS/ITP-5012L Phone User Guide
Base of Phone
Holes for mountiong
the desk top stand
USB connection
port
Phone line connection Jack
Handset Connection Jack
Connection Jack for
a recording device
Holes for mounting the desktop stand:
For mounting the phone stand.
Phone line connection jack:
For connecting the line cord.
Handset connection jack:
For connecting the handset cord (jack marked with the
symbol).
Connection jack for a recording device:
For connecting a recording device.
USB connection port:
For connecting PC to the phone.
6
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Installing the Phone
DS/ITP-5012L Phone User Guide
2. Assembling the Phone
Connecting Cables to the Phone
1. Connect the handset to the handset connection jack (
).
2. Connect the line cord to the phone line jack.
7
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Installing the Phone
DS/ITP-5012L Phone User Guide
3.Connect any recording device to the recording device jack (REC.) (The
recording device can record phone conversations.)
4. To use the Samsung Network SYNC program, connect one end of a
data cable (not supplied) to the USB connection port on the phone and
connect the other end to the USB port on the PC.
z
Refer to Supporting the Samsung Network SYNC Program, below.
Using the Phone Stand
Insert the phone stand into the two side holes located on the base and slide
it upward, as shown.
To familiarise yourself with the features of your phone, refer to Things You
Should Know and Main Features.
8
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Installing the Phone
DS/ITP-5012L Phone User Guide
3. Supporting the Samsung Network
SYNC Program
You can edit telephone number data from the Samsung Network SYNC pro-
gram as needed and download the data to the phone. The Samsung
Network SYNC installation program can be downloaded from the Samsung
Telecoms (UK) website, shown below. If your web browser is already open,
right click on the link and select to open the link in the browser:
You are also provided with details of how to use the program.
Connect the data cable as described above and start the program. When
finished, exit the program and disconnect the cable.
9
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Configuring the IP Phone
DS/ITP-5012L Phone User Guide
Configuring the IP Phone
This section describes the procedure for setting the ‘user environment’ after
installing your ITP-5012L IP phone. You also need to do this if the phone sys-
tem to which your phone is connected has been changed or re-initialised,
Before beginning the procedure, make sure the power to the phone has
been switched off.
1. Entering the Environment Setup Mode
Press and hold down the [Menu] button
and turn on the power to the phone.
The environment setup menu appears on the LCD screen.
10
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Configuring the IP Phone
DS/ITP-5012L Phone User Guide
Setup Menu Structure
The setup menus are as follows.
1. Version
2. Network
3. Load Option
4. MAC address
1. Mode
1. Information
2 .Network
2. IP*
3. Netmask
4. Gateway*
(* Items 2 to 4 are only displayed when setting Manual IP)
1. Load Option
2. Upgrade Program
3. Upgrade Bootrom
4. Format
3. Load & Upgrade
4. System
1. Password (*Not Used)
1. Server IP
2. ID
5. Server
6. Exit
3. Password
How to Edit the Setup Menus
Navigation Buttons
11
Dial Buttons
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Configuring the IP Phone
DS/ITP-5012L Phone User Guide
Moving Between Menus
Press the [ ] and [
V] buttons to move to a menu and press the [Enter] but-
^
ton, OR
Press the number of the menu using dial buttons [0] to [9], or
Press the [Menu] button to move to the environment setup menu and use
the [ ] and [V] buttons to move to other menus and select
^
Entering Numbers and Characters
Enter a number or character using the dial buttons [0] to [9].
Press the [4] button to enter a full stop.
(Refer to Entering Numbers and Characters in the Things You Should
Know part of this guide for how to enter characters.)
Deleting Entries
Press the [ ] button or [Cancel] button to delete entries by moving the cur-
<
sor to the left.
Saving Information
Press the [Enter] button to save any information you type in.
Cancelling Settings
Press the [End] button to move back to the previous menu without saving
information you just typed in.
12
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Configuring the IP Phone
DS/ITP-5012L Phone User Guide
2. Network Settings
1. Use the [ ] and [
V] buttons to move to
^
the [2. Network] menu and press the
[Enter] button.
2. Move to the [1. Mode] submenu and
press the [Enter] button.
3. Select the [1. Manual IP] menu to
manually enter the IP address.
OR
Select [2. DHCP] to let the system
automatically set the IP address.
(The IP Address, Subnet Mask,
and Gateway values are automatically
set and are not displayed on the LCD screen.)
OR
Select [3. PPPoE] to use broadband such
as ADSL. (In this case, you will need to enter the
ID and password given to you by your Internet
Service Provider.)
The screen displays your selection
(e.g. Manual IP SELECTED) for a few
seconds
13
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Configuring the IP Phone
DS/ITP-5012L Phone User Guide
The next menu to appear will display different options depending on your
selection. These are described next. If you selected [2. DHCP] your settings
are automatically completed and you can proceed to Load & Upgrade Set-
tings, below.
Setting Manual IP
If you selected the [1. Manual IP] menu you see the following options:
1. Select [2. IP] to display the phone’s current
IP address. (No address is displayed if an IP
address has not yet been set.)
Use the dial buttons [0] to [9] and [4] to enter a new IP address, and
press the [Enter] button.
(Note: Take care not to enter a duplicate IP address as the network does not sup-
port redundant IP addresses.)
2. Select [3. Netmask] to display the current
Netmask address. To change the Netmask
address, enter a new value and press
the [Enter] button.
14
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Configuring the IP Phone
DS/ITP-5012L Phone User Guide
3. Select [4. Gateway] to display the current
Gateway address. To change the Gateway
address, enter a new value and press
the [Enter] button.
Your network settings are now complete.
3. Load & Upgrade Settings
1. Use the [ ] and [
V] buttons to move to
^
the [3. Load & Upgrade] menu
and press the [Enter] button.
2. Select [1. Load Option]
3. Select [1. File System] to download programs
saved in the internal flash memory.
OR
Select [2. TFTP down run] to download
programs saved in the TFTP server to
the RAM memory of the IP phone.
15
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Configuring the IP Phone
DS/ITP-5012L Phone User Guide
4. Select the [2. Upgrade Program] menu
to upgrade the program.
Enter the IP address of the TFTP
server from which the program should
be downloaded.
Press the [Enter] button to start the download.
5. The [3. Upgrade Bootrom] menu is
used for upgrading the Bootrom.
Enter the IP address of the TFTP server
from which the Bootrom program should
be downloaded, and press the [Enter] button.
z
The IP phone is rebooted after downloading
the Bootrom program and the Environment
Setup Main Menu appears. You don’t need to
press the [Menu] button.
6. The [4. Format] menu is used to delete previously saved programs.
Check if the program needs to be deleted before using this function.
After formatting the phone, download a new program through the [2.
Upgrade Program] menu.
NOTE
16
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Configuring the IP Phone
DS/ITP-5012L Phone User Guide
4. Setting System Authentication
Information
This function is used to set the IP address of the system connected to the IP
phone, and the authentication ID and password of the IP phone. The ID and
password are used only when setting up the IP phone and are not required
while operating it.
1. Use the [ ] and [
V] buttons to move to
^
the [5. Server] menu and press
the [Enter] button.
2. The submenus are displayed.
z
If the system is set to request the ID
and password of the IP phone, [2. ID]
and [3. Password] should be entered.
3. The [1. Server IP] menu is used for
verifying or changing the IP address
of the system. Verify the current IP
address of the system. To change the
IP address, enter a new address and
press the [Enter] button.
[2. ID] and [3. Password] are user
information required for connecting
to the system.
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Configuring the IP Phone
DS/ITP-5012L Phone User Guide
Contact the system manager for
the correct ID and password.
The ID comprises a maximum of 16 characters and numbers. The pass-
word is a maximum of eight numbers and is displayed as asterisks (4)
when entered.
NOTE
5. Verifying Settings
You can verify the settings after setup and make any changes required.
1. Use the [ ] and [
V] buttons to move to
^
the [1. Information] menu and press
the [Enter] button.
2. The submenus are displayed.
Select each menu and verify the settings.
Check especially the [2. Network] menu
settings before using the phone.
18
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Configuring the IP Phone
DS/ITP-5012L Phone User Guide
6. Exiting Setup
Exit the environment setup operation and reboot the system.
1. Return to the environment setup menu,
select the [6. Exit] menu and press the
[Enter] button.
2. The settings are saved and the phone reboots.
To familiarise yourself with the features of your phone, refer to Things You
Should Know and Main Features.
19
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Things You Should Know
1. About Stations and Central
Office Lines
A station is a telephone in the office that allows you to make calls to other
stations connected to the telephone system in the office.
Station
A trunk (central office) line is directly connected to the switching system
of your phone company. It carries telephone calls from stations to phones
outside the office, and incoming calls from outside to stations in the office.
20
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Things You Should Know
DS/ITP-5012L Phone User Guide
2. Introduction to the Main
Screens
The main screens displayed on the LCD of the phone are: the AOM screen,
the Fixed Feature Menu screen, the Background screen, the Executive
Status Display and the Navigation Menu screen. For some screens you will
see a different display depending on whether you are busy on a call or the
phone is idle (in standby mode).
Background Screen
This is the default screen that appears
when in standby mode. You can chan-
ge the Background screen using the
‘My-Phone’ feature in the Navigation
Menu Screen (below).
AOM Screen
The AOM screen appears when the
[Screen] button is pressed once when
in standby mode or during a call. The
various features set up in the telephone
are displayed.
You select features by pressing the
[Selection] button next to the feature.
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Fixed Feature Menu Screen
There are two types of Fixed Feature Menu Screen: a screen that appears
during a call, and another that appears when the [Screen] button is pressed
twice when in standby mode. The selectable features are chosen from
menus by pressing the [Selection] button next to each menu.
Example of the Fixed Feature Menu
screen that appears when the [Screen]
button is pressed when in standby
mode
Example of the Fixed Feature Menu
screen during a call
Executive Status Display
If the Executive/Secretary function is
set in the system, this screen
appears when the [Screen] button is
pressed three times while in standby
mode,
A secretary can set the executive
status appropriate to each situation.
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Navigation Menu Screen
This screen appears when the
[Menu] button on the Navigation
buttons is pressed when in
standby mode.
The Phone Book, Electronic
Diary, Message, Volume,
Forward, Configuration and My Phone features are displayed as icons.
When the phone is in standby mode, the AOM screen, Fixed Feature
Menu screen, Executive Status Display and Background screen are
displayed consecutively whenever the [Screen] button is pressed.
NOTE
Keep pressing the [Screen] button until the desired screen appears.
The menus displayed on the AOM screen depend on what is set up in
the phone system.
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3. Using the AOM Screen
Features set up in the system are displayed as menus on this screen. You
select features by pressing the [Selection] button for each.
1. When the telephone is in standby mode or
Screen
during a call, press the [Screen] button
until the required AOM screen is displayed.
2. Press the [Selection] button for the
desired feature. For example, if you
want to use the Message feature,
press the [Selection] button for
[MESSAGE].
4. Using the Fixed Feature
Menu Screen
Features that can be used during a call or when in standby mode are
displayed on the Fixed Feature Menu screen. You select a feature by
pressing the [Selection] button next to the feature. This screen appears
automatically when you are on a call.
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1. If the telephone is in standby mode, press the [Screen] button until the
Screen
Fixed Feature Menu screen is displayed.
2. Press the [Selection] button for the desired feature from the
display.
For example, if you want to use the Last Redial feature, press the
[Selection] button for [LAST REDIAL].
Moving the Scroll key up and down scrolls through long text displays
on the Fixed Feature Menu screen. You can move between menus
using either the Scroll key or Navigation direction buttons.
The menus displayed on the Fixed Feature Menu screen depend on
what is set up in the system. If there are more features than will display
on the screen, use the Scroll key or Navigation buttons to scroll to the
other pages of features—or use the [Selection] buttons for the T and S
arrows to move to the next page or previous page of features,
respectively.
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5. Using Feature Dialling
Codes
You should now be familiar with using the menu screens to select fea-
tures. However, the phone system also provides feature codes which
can be dialled to select features such as forwarding calls, sending mes-
sages, paging, etc. The table below lists the dialling codes for each
function. You can find out more about all these features by referring to
the relevant sections in this guide. Use this table for quick reference.
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10 + ext no
11
Retrieve parked calls
Put calls on and take calls off
hold
55 + 3
55 + 4
55 + 5
55 + 6
55 + 7
55 + 8
55 + 9
55 + ∗
56
Page internal zone 3
Page internal zone 4
Page external zone 5
Page external zone 6
Page external zone 7
Page external zone 8
Page all external zones
Page all zones 1–8
Meet Me Page Answer
Alarm sensor clear
12 + ext no
Retrieve calls on hold at an-
other extension
13
Door lock release
16 + spd no
Make speed dial calls
Redial saved number
Last number redial
Extension numbers
Extension numbers
Cancel Do not Disturb
Set Do Not Disturb
Set Message No Ring
Cancel message
17
19
2xx(x)
3xx(x)
400
401
41
57
58
DISA alarm clear
59
Walking class of service
Set call forward
60
600
Cancel all call forwarding
42 + ext no
43
601 + ext or grp no
602 + ext or grp no
603 + ext or grp no
604 + ext or grp no
605 + ext or grp no
606 + ext or grp no
65 + ext no
Set Fwrd All Calls
Set Fwrd Busy
Set/return messages
Busy extension/line callback
Busy extension camp-on
Set up a conference
Enter account code
44
Set Fwrd No Ans
45
Set Fwrd Busy/No Ans
Set Fwrd DND
46
47
Set Fwrd Follow Me
Station (Directed) call pickup
48 + msg no. Set programmed station
message
49
Send flash to outside line
Station hunt group
66 + grp no
67
Group call pickup
Universal Answer
Individual line numbers
Trunk groups
5xx(x)
54+zone
55 + 0
55 + 1
55 + 2
Meet Me Page
7xx(x)
8xx, 9
Page all internal zones
Page internal zone 1
Page internal zone 2
These function codes are for a system set up with default values. If the
codes have been changed for your system, see your system administra-
tor for the correct values.
NOTE
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6. Entering Numbers and
Characters
Using the dial buttons and Navigation buttons, you can easily enter and edit
alphabetic characters, numbers and special characters on the LCD screen.
Selecting an Input Mode
When a screen appears for entering text or numbers, press the [Menu] but-
ton repeatedly until the desired input mode is selected. These modes are
shown below.
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: Alphabetic Lowercase Mode
: Numeric Mode
The default input mode is set to alphabetic uppercase (English).
NOTE
Entering Characters
1. Press the [Menu] button to select the alphabetic input mode (uppercase
or lowercase).
2. Press the dial buttons to insert the desired characters (see table,below).
Characters are printed on some of the dial buttons. Each press of a different
button automatically moves the cursor to the right. If the character you want
to enter is the same as the previous character, press the [ ] button on the
>
Navigation buttons to move the cursor one space to the right before press-
ing the required dial button.
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Dial
Dial
Button
Dial
Button
Character
Button
Character
Character
D E F
A B C
J K L
T U V
0
G H I
P Q R S
* / .
M N O
W X Y Z
# @ -
•
•
To select the character “R”, for example, you would press the dial
button three times.
To enter more than one character from the same button, wait for
about three seconds after entering a character and then press the
button again.
•
•
Press the [ ] button to insert a space following a character.
>
To insert a space between already entered characters, press the [ ]
<
and [ ] buttons to move the cursor to the character after which the
>
space is to be entered, and press the dial button
•
To delete a character, press the [Cancel] button. This deletes the
character to the left of the cursor position. Press and hold down the
[Cancel] button to delete all characters.
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Entering Special Characters
1. Press the [Menu] button to select the special characters input mode.
The special characters that can be selected will be displayed in the
lower part of the character input screen. If the character you require is
not displayed, press the [ ] and [
V
] buttons to scroll through other
^
possible selections.
2. Press the [ ] and [ ] buttons to move the cursor and select the
<
>
character, then press the [Enter] button.
1. Press the dial button [0] to insert a space.
2. Press the [Cancel] button to delete the character(s) to the left of the
cursor. Press and hold down the [Cancel] button to delete all charac-
NOTE
ters.
Entering Numbers
Press the [Menu] button to select the numeric input mode and then press
the dial button displaying the required number.
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7. Volume Adjustment
[TVolumeS] buttons are used for adjusting the volume of the handset,
speaker and ringing.
Adjusting Handset Volume
1. Lift the handset and make a call
2. Press the [VolumeS] button to increase
the handset volume.
OR
Press the [TVolume] button to decrease
the handset volume.
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Adjusting Speaker Volume
1. Press the [Speaker] button and make a call.
2. Press the [VolumeS] button to increase
the speaker volume.
OR
Press the [TVolume] button to decrease
the speaker volume.
Adjusting Ring Volume
Here’s how to adjust the ring volume while the phone is ringing. (Refer to ‘Vol-
ume Adjustment’ in Navigation Menus to adjust ring volume while the phone is
in standby mode.)
1. To increase the ring volume, press the
[VolumeS] button while the phone is
ringing.
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2. To decrease the ring volume, press the
[TVolume] button while the phone is
ringing.
8. Signal Tones
The signal tones used by the telephone system are described in the follow-
ing table. You will become familiar with these tones as you begin to use your
phone.
Signal
Meaning
(Steady tone)
Signal Interval*
Tone
Dial tone
You can begin dialling
The station you dialled is ring-
ing.
Ring-back
tone
The station you dialled is busy.
Busy tone
Your call is being held and
you can dial another station.
Transfer tone
(Very short beeps)
Confirmation
tone
You have correctly set or
cancelled a system feature.
* The Signal Interval varies from country to country. These values are relevant for
the UK.
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9. Changing Dial Tone
To change mechanical (pulse) dial mode to
electronic (tone) dial mode, press the [#] button
before making a call. Every number dialled
subsequently will be transmitted in tone mode.
10. Phone Status Indicator
The status indicator turns on or off, and lights different colours, according to
the status of the phone:
Status
Indication
Steady red.
Busy
Station Ring
Trunk Line Ring
Recall Ring
Slow flashing red.
Slow flashing blue.
Flashing pink.
Message Waiting
DND Set
Flashing red.
Slow flashing red.
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11. Button LEDs
The [Transfer], [Hold] and [Speaker] buttons have an LED that turns on or
off according to the phone status.
Transfer
y
[Transfer] button LED y
y
y
y
LED
Steady red
Status
Call Forwarding is set on station.
Hold
y [Hold] button LED y
y
y
y
LED
Status
Flashing red
Steady red
Phone is locked for outgoing trunk line calls.
Phone is locked for incoming and outgoing calls.
Speaker
y [Speaker] button LED y
y
y
y
LED
Status
Speakerphone is switched on.
Steady red
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Main Features
1. Overview
Network
The ITP-5012L IP phone represents a new era for
voice and data communications. It uses Internet Pro-
tocol (IP) to send/receive voice and data. For voice
communication, the phone uses your existing data
network connection in your home or office. There is no
need for a separate telephone connection, so reducing
your communication infrastructure costs.
Network
Large LCD Screen
Displays various kinds of information. You simply
press the related [Selection] button next to the item or
menu. Provides easy search and selection of menus.
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Main Features
DS/ITP-5012L Phone User Guide
Navigation Buttons and Menus
Allow you to select phone features such as the Phone-
Book, E-Diary, Message, Volume, Forward, Config.,
and My-Phone. Features are shown as icons or
menus on the LCD screen, just like a mobile phone.
You can also use the buttons to scroll through long text
displays on the LCD panel.
Speed Dialling
You can program the speed dialling feature with fre-
quently used phone numbers. Pressing a single dial
button will make a call to the speed dial number.
Pickup
You can answer a call to another extension from your
own phone
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Main Features
DS/ITP-5012L Phone User Guide
Automatic Redial/Retry
If a called line is busy, you can reserve the automatic
redial/retry function and waiting mode. The phone
redials the called number automatically after the
called party hangs up their phone.
Hold
You can use the Hold or Transfer function when some-
thing urgently requires your attention or another call
arrives at the phone. This button is used for briefly
holding a call or transferring a call to another station.
Hold
Conference Calls
This button is used when multiple callers need to be
connected simultaneously during a phone conversa-
tion. Up to five parties (you and four others) can be
connected for a conference call.
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DS/ITP-5012L Phone User Guide
Call Forwarding
If you are unable to answer an incoming call, the call can
be forwarded to another extension (always, or if you are
busy on another call, or you do not answer).
Do Not Disturb (DND)
If you do not want any calls to ring at your phone, the
DND feature can be set to block incoming calls.
Page
If you have an urgent announcement to make, you can
page through the speakerphones of other extensions, or
through external speakers, without calling individual ext-
ensions.
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Main Features
DS/ITP-5012L Phone User Guide
Executive/Secretary
When the Executive/Secretary button is pressed, an
executive and secretary are connected. The secretary
can use this feature to receive an incoming call and
then simply forward it to the executive.
Caller ID
When there is an incoming call, the caller number and
name can be displayed on the LCD screen. This feature
is useful in situations where it is required to have this in-
formation before calls are answered.
xxx-xxx-
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DS/ITP-5012L Phone User Guide
2. Layout of the Phone
Selection Buttons
LCD Panel
Status Indicator
Speaker
Selection Buttons
Screen Button
Volume Button
Scroll Key
Conference Button
Transfer Button
Dial Button
Speaker Button
Hold Button
Microphone
Navigation Button
[Selection] buttons:
and
For selecting items on the LCD panel.
LCD Screen:
2
The LCD screen comprises the status screen and the main screen.
z
The status screen at the top of the LCD displays the set feature
icons.
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Main Features
DS/ITP-5012L Phone User Guide
z
The main screen displays selectable menus, call information and
other messages.
: Group Listening
: Mute
: Executive/Secretary
: Call Forward
: Phone Lock
: Answer Mode
: DND
: Alarm
: Message
: Network
Connection Status
: Headset Mode
Status Indicator:
One of three colours (red, blue or pink) indicates the phone status.
These are described in Things You Should Know.
Screen Button:
Select menus on the AOM (Add-On Module) screen, Fixed Feature
Display or Executive Status Display. These are described in Things
You Should Know.
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DS/ITP-5012L Phone User Guide
Volume Buttons:
The V and W buttons adjust the volume levels for handset or
speaker. These are described in Things You Should Know.
Scroll Key:
1. Scroll through long text displays on the LCD screen.
2. Can be used as an alternative to the Navigation buttons to
quickly move between the items displayed in the phone menus.
Conference Button:
Connect multiple callers in a conference.
Transfer Button:
Transfer a call.
Navigation Buttons:
Use phone functions such as Phone-Book, E-Diary, Message, Vol-
ume, Forward, Config, and My-Phone via icons or menus on the
screen.
Microphone:
Speak through the speakerphone instead of the handset.
Hold Button:
Briefly hold a call without hanging up.
Speaker Button:
Make a call through the speaker, without lifting the handset.
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DS/ITP-5012L Phone User Guide
Dial Buttons:
Enter numbers and characters.
Speaker:
Hear a caller’s voice or ring tones through the speaker instead of
the handset.
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ANSWERING CALLS
1. Before Answering a Call
Call answering methods and features are summarised in the following ta-
ble. All are described in detail in this section.
Method/Feature
Intercom Calls
Outside Calls
Answering method
Feature
Handset or speakerphone
- Answering an intercom call
- Automatic Answering mode
- Voice Announce mode
- Answering an outside call
- Universal Answer
- Station Call Pickup
- Group Call Pickup
- Answering a waiting call
How Answer a Call
Using the handset
Lift the handset to answer a call.
Using the speakerphone
Answer a call through the speakerphone without
lifting the handset by pressing the [Send] button.
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2. Answering an Intercom Call
How to answer a call from another station.
Using the Handset
1. When a call arrives, a call receipt
message will be displayed on the
LCD.
2. Lift the handset.
The call is automatically connected to
your phone for you to answer.
3. Replace the handset when finished.
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Answering Through the Speakerphone
Press the [Send] button without lifting the handset and answer the caller
through the speakerphone.
(You can switch from the speakerphone to the handset by lifting the handset
during the call, if required.)
Press the [Speaker] or [End] button to hang up the call on the speaker-
phone when finished.
To adjust the speaker volume while the phone is ringing, press the
[T Volume S] buttons.
NOTE
When a call arrives and a call receipt message appears on the LCD,
but the phone does not ring, you should lift the handset to answer the
call.
Automatic Answering Mode
How to answer a station call on a phone which has the Automatic An-
swering mode set.
z
Refer to ‘Setting the Answer Mode’ in Navigation Menus (Configuration)
for details of setting this mode.
When an incoming call arrives, you hear a
short signal tone and the phone automatically
answers the call.
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The speakerphone is turned on and you
can speak hands-free. When the call is
completed, press the [Speaker] or [End]
button.
z
Pick up the handset for privacy during the
call.
Voice Announce Mode
How to answer a station call on a phone which has the Voice Announce
mode set.
1. When an incoming call arrives, you hear
a short signal tone and then hear the caller’s
voice through the speaker.
2. To answer the call, lift the handset or press
the [Send] button. When the conversation
is finished, press the [Speaker] or [End]
button.
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3. Answering an Outside Call
How to answer an outside (external) call.
Using the Handset
1. When a call arrives, a call receipt
message is displayed on the LCD.
2. Lift the handset and the ringing call will
be automatically connected to your phone.
3. Replace the handset when finished.
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Answering Through the Speakerphone
Press the [Send] button without lifting the handset to answer the calling
party through the speakerphone.
(You can switch from the speakerphone to the handset by lifting the handset
during the call, if required.)
Press the [Speaker] or [End] button to hang up the call on the speaker-
phone when finished.
Press the [T Volume S] buttons while the phone is ringing to adjust
the speaker volume.
NOTE
When a call arrives and a call receipt message appears on the LCD, but
the phone does not ring, you should lift the handset to answer the call.
Automatic Answering Mode
If the Auto Answer option for external
calls is enabled on your phone, when an
incoming call arrives you hear a signal
tone of short interval and the phone
automatically answers the call.
The speakerphone is turned on and you
can speak hands-free.
When the call is completed, press the
[Speaker] or [End] button.
z
Pick up the handset for privacy during the
call.
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Universal Answer for Outside Calls
If an outside call arrives when there are no phone users at their desks to
answer (for example, when night mode is set for the phone system), a
Universal Answer device can be set to answer the call and ring through
an external speaker for attention. (The Universal Answer feature does
not apply to intercom calls.)
1. If an outside call arrives, it rings through an
external speaker.
2. At a station, press the [Screen] button repeatedly
until the Fixed Feature Menu screen appears.
z
Or, press [6][7], the function code for
Universal Answer.
3. Press the [Selection] button for
[UNIV. ANSWER] displayed on the
Fixed Feature Menu screen.
4. Lift the handset or use the speakerphone.
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Check with the system administrator for what time night mode is set.
NOTE
4. Other Call Functions
The following functions are available for answering both intercom and
outside call.
Station Call Pickup
From your own phone, you can pick up a call ringing at another station
(e.g. if there is no-one at that station to answer).
1. Lift the handset and listen for dial tone.
2. Press [6][5], the function code for station call
pickup.
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3. Dial the extension number of the ringing
phone and answer the call.
Station call pickup cannot be used to answer recalls to a station (ex-
cept operator recalls), only new intercom or outside calls.
NOTE
Group Call Pickup
Use the group call pickup feature to pick up a call at another ringing sta-
tion when your phone and the ringing phone are part of the same pickup
group.*
1. Lift the handset and listen for dial tone.
2. Press [6][6], the function code for group
call pickup.
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3. Dial your group number.
Your system administrator can tell you what your group number is.
NOTE
Group call pickup cannot be used to answer recalls (except operator
recalls) to a station, only new intercom or outside calls.
Answering a Waiting Call
If you are busy on a call and another call rings your phone, you hear a
“camp-on” tone. The menu box for a waiting call will flash on the AOM
screen so you can answer the new call.
1. Press the [Screen] button until
the AOM screen appears.
z
If the Automatic Hold feature is set on
your phone, the current call will be
placed on hold automatically.
2. Press the [Selection] button for
the station or outside call number
flashing on the AOM screen.
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3. When a new incoming call arrives
during the phone conversation,
press the [Hold] button and
then press the [Selection] button
of the flashing number on
the AOM screen.
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MAKING CALLS
1. Before Making a Call
Calling methods and features are summarised in the following table. All are de-
scribed in detail in this section.
Method/Feature
Intercom Calls
Outside Calls
Calling method
Feature
Handset or speakerphone
- Making an intercom call
- Busy station callback
- Busy station camp-on
- Calling system operator
- Making an outside call
- Redial
- Automatic redial
- Setting callback on external
line
- Answering external call-
back
- Call parking orbits
- Using authentication codes
/ billing codes
- Save dialled number
- Calling the saved number
- Last number redial
- Dialling from recent call log
- Speed dialling
- Dialling from directory names
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Making Calls
DS/ITP-5012L Phone User Guide
Important: The following procedures assume your phone is set for ‘Enbloc’ dial-
ling, so you need to press the [Send] key after dialling a number. If your phone is
set for ‘Overlap’ dialling, you do not need to press [Send].
How to Make a Call
Using the handset
Lift the handset to make a call.
Using the speakerphone
Make a call through the speakerphone without
lifting the handset by pressing the [Speaker] button
Hot keypad feature
If the Hot Keypad feature has been enabled on your phone, you do not
need to lift the handset or press the [Speaker] button to begin dialling.
Simply dial the number and press [Send]. The [Speaker] button LED
lights and you can speak using the speakerphone or lift the handset.
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Making Calls
DS/ITP-5012L Phone User Guide
2. Making an Intercom Call
How to make a call to another station.
Using the Handset
1. Lift the handset.
2. Dial the extension number of the station.
z
Or, press the [Selection] button corresponding
to the extension number shown on the AOM
screen.
3. Press the [Send] button to begin dialling.
z
If you hear a signal tone of very short interval,
without the dial tone, the station you called is
set for a voice announcement or automatic
answer. Begin speaking immediately.
4. Begin speaking when the called party answers.
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Calling Through the Speakerphone
Press the [Speaker] button and dial the extension number without lifting the
handset.
Listen to the speaker for the called party to answer, and
speak through the microphone.
(You can switch from the speakerphone to the handset by lifting the handset
during the call, if required.)
Press the [Speaker] button to hang up the call on the
speakerphone when finished.
Busy Station Callback
Q Setting a Callback
When you call another station and receive a busy signal, you can set a
callback on that station. When it becomes free, it will automatically ring you
back.
1. Press the [Selection] button for
[CALLBACK] displayed on the
screen.
z
Or, press [4][4], the function code for
a callback.
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2. When you hear confirmation tone, replace
the handset.
The screen will display a callback
message.
the reserved extension number
Q Answering a Callback
When the station on which you set a callback becomes free, your phone
will ring.
1. Lift the handset.
You will hear ringing at the free station.
2. Begin speaking when the other party
answers.
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A callback will be cancelled if not answered within 30 seconds. After
the call is finished, the callback reservation will be automatically
cleared.
NOTE
Busy Station Camp-On
When you call another station and receive a busy signal, but you do not
want to wait for a callback, you can set a camp-on to the station. The called
station is made aware that your call is waiting.
1. Press the [Selection] button for
[CAMP ON] displayed on the
screen.
z
Or, press [4][5], the function code
for ‘camp-on’ to an extension.
The called station will receive ‘off-hook’
ring tone repeated every few seconds to
indicate that your call is waiting.
2. Wait for the called party to answer.
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The called station must release its first call or put it on hold before
answering your camped-on call.
NOTE
Calling the System Operator
Dial [0] to call the system operator or group of operators.
If a specific operator needs to be called, dial that person’s
extension number.
3. Making an Outside Call
Using the Handset
1. Lift the handset, press [9] and then
dial the external telephone number
z
Or, press the [Selection] button corresp-
onding to the external number on the AOM
screen to dial the number.
2. Press the [Send] button to begin dialling.
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3. Begin speaking when the called party answers.
Calling Through the Speakerphone
Press the [Speaker] button and dial the extension number
without lifting the handset.
Listen to the speaker for the called party to answer, and
speak through the microphone.
(You can switch from the speakerphone to the handset by lifting the handset
during the call, if required.)
Press the [Speaker] button to hang up the call on the
speakerphone when finished.
Redial Number
You can redial the last external number you dialled.
1. With the phone is in standby mode, press the [Screen]
button repeatedly until the Fixed Feature menu screen
appears.
z
Or, press [1][9], the function code for redialling, and
press the [Send] button.
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2. Press the [Selection] button next to
[LAST REDIAL] displayed on the
screen.
3. Begin speaking when the other party
answers.
The Fixed Feature Menu screen will automatically display [Last Re-
dial] during a call even if the [Screen] button is not pressed.
NOTE
Automatic Redial
If the called external number is busy, the phone redials the called number
automatically up to 99 times depending on what is programmed in the sys-
tem. This is a useful when the called party is often busy at a service centre
or call centre, for example.
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1. On hearing busy tone, press the
[Selection] button for [RETRY].
The system will redial the same number
automatically. You hear the dial tone through
the speaker. The microphone is automatically
disabled.
2. When the called party answers, either lift the
handset or press the [Speaker] button or
the [Send] button.
z
You must respond within 10 seconds.
(An automatic redial will be cancelled if not
answered within this time.)
When you dial another number, the automatic redial is cancelled.
To cancel redial, lift and replace the handset.
NOTE
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Setting a Callback on an Outside Line
If you receive a busy signal when selecting an outside line, this means that
the line or group of lines is busy. The callback function allows a call to be
placed in queue for a busy outside line.
Q Setting a Callback
1. When busy tone is heard, press the
[Selection] button for [CALLBACK]
displayed on the screen.
z
Or, press [4][4], the function code
for a callback.
2. When you hear a confirmation tone,
replace the handset.
When the busy line becomes available,
your phone will ring. Answer the callback
as described next.
To cancel a callback: Follow the above procedure for setting a callback. At
step 2, press the [Hold] button when you hear confirmation tone. Any set
callback is cancelled.
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Q Answering a Callback
1. Lift the handset.
You will hear dial tone.
Dial the outside telephone number and
press the [Send] button.
2. Begin speaking when the called
party answers.
A callback will be cancelled if not answered within 30 seconds.
NOTE
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Making a New Call
You can disconnect your current call and make a new call on the same line.
1.After disconnecting your call, press
the [Selection] button for [NEW]
displayed on the screen.
2. Dial the new telephone number and
press the [Send] button.
Using Authentication and Account Codes
Both Authentication (sometimes called Authorisation) Codes and Account
Codes may be set up in your system. An authentication code may be re-
quired to allow you to make external calls. Account codes are used for
billing purposes, so call charges can be assigned to specific accounts.
Q Using an Authentication Code
If you are asked for an authentication
code before you are allowed to make an
outside call, press the [Selection] button
for [AUTH] displayed on the screen and
select the relevant authentication code.
z
Check with your system administrator
if you don’t know which code to select.
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Q Using an Account Code
Account codes entered when making calls will be printed out on the de-
tailed record of calls for your system, and the calls charged accordingly.
1. While making an outside call, press the
[Selection] button for [ACCT] displayed on
the screen.
z
Or, press [4][7], the function code for
using an account code.
(Your call will not be interrupted.)
2. Enter the account code.
3. Press the [Selection] button for [ACCT] on the screen.
If you enter an incorrect account code, press the [Selection] button for
the [ACCT] menu twice and enter the correct account code. Only the
correct code will be printed out on call records. The use of authentica-
tion codes and account codes differs from system to system. Ask the
system administrator for advice if necessary.
NOTE
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Saving a Telephone Number
When making a call, you can save the dialled number in order to be able to
redial it.
Press the [Selection] button for
[SAVE/REPEAT] before hanging up.
This will save the phone number called.
Redialling a Saved Number
You can redial a saved number at any time (but before you save another
number).
Press the [Selection] button for
[SAVE/REPEAT] on the Fixed Feature
Menu screen.
z
Or, press [1][7] the function code
for redialling a saved number.
Remember: the saved number is stored in memory until you save
another number.
NOTE
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4. Other Call Functions
The following functions are available for making both intercom and outside
call.
Last Number Redial
Press and hold the [Send] button while in standby
mode.
The phone redials the last telephone number
that you dialled.
You can make a call through the speakerphone
or handset. You can switch from the speaker to the
handset simply by lifting the handset.
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Calling From Lists of the Most Recent Called
Numbers or Incoming Calls
The Navigation menus are used for this function. Refer to the Recently
Called Numbers and Recent Caller Numbers sections in the Navigation
Menus (Phone Book) part of this guide.
Dialling from the Recent Call Log
Up to 60 numbers that were recently sent or received via your phone will be
stored in a Recent Call Log (in the order they were dialled/received). You can
select a number to dial from the log.
1. Press the [Send] button while in standby mode.
The Recent Call Log is displayed.
2. Use the direction buttons to move the cursor
to the desired telephone number.
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3. Press the [Send] button to dial the call, or the [Enter]
button to view information about the number selected.
z
If you press the [Send] button, the call is connected to the
selected number automatically through the speakerphone.
You can switch from the speakerphone to the handset by
lifting the handset.
z
If you press the [Enter] button, you see information including
the called party’s name, time their call was made or received,
and call duration. After viewing this information, press the [Send]
button to dial the number.
Speed Dialling
Frequently dialled telephone numbers can be programmed in a system-wide
list of speed dial numbers (500–999 or 050–999*) or your personal speed
dial list of numbers (00–49). Telephone numbers can then be automatically
dialled for you at the press of a button.
1. With the phone in standby mode and the handset
down, press the [Screen] button repeatedly until the
Fixed Feature Menu screen appears.
z
Or, press [1][6], the function code for speed dialling.
2. Press the [Selection] button for
[SPEED DIAL] displayed on the Fixed
Feature Menu screen.
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3. Press the speed dial number required.
The called phone will ring.
4. Begin speaking when the called party
answers.
* Your system can have up to either 500 or 950 system speed dials,
depending on how the system is set up. All phone users can access the
system speed dial numbers 500 (or 050) to 999.
NOTE
The personal list of numbers (00 to 49) are numbers that can be used
only on your station. The system administrator determines the maxi-
mum number of personal speed dial numbers allowed.
To register new speed dial numbers, or search the list, refer to the
Navigation Menus (Phone Book) part of the guide
Dialling from Directory Names
Extension and speed dial numbers, with associated names, can be stored
in your phone’s directory. You can select numbers using the directory name
list, which is in alphabetical order.
1. With the phone in standby mode, press the
[Screen] button repeatedly until the Fixed Feature
Menu screen appears.
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2. Press the [Selection] button for the
[DIRECTORY] menu on the Fixed
Feature Menu screen.
3. Press the [Selection] button for the
directory menu to be searched:
[PERSONAL DIR], [SYSTEM DIR]
or [STATION DIR].
z
These are your personal numbers,
system numbers or station
(extension) numbers
4. Enter the first letter of the desired name
(using the dial buttons)* and press the
[TVolumeS] buttons to search for the
name.
5. When name appears, press the [Selection]
button for [DIAL] to dial the number.
Begin speaking when the called party answers.
*To enter characters, refer to ‘Entering Characters’ in Things You
Should Know.
NOTE
It is possible to move directly to the directory you require without
having to select it. Ask your system administrator for details.
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HANDLING CALLS
1. Intercom Calls
The following features can be used during an intercom call. The Hold fea-
ture is useful for temporarily disconnecting a call to which you want to re-
turn. To hold a call and answer a waiting call, refer to Answering a Waiting
Call in Answering Calls.
Hold an Intercom Call
You can put a call on hold and resume the call later.
1. Press the [Hold] button and replace the
handset to put the current call on hold.
z
If using the speakerphone, press [Hold]
and then the [Speaker] button to put on
hold.
z
When the call is on hold, the held party
hears music or a voice message depending
on the system setting.
2. Lift the handset and press the [Hold]
button to resume the call.
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Mute Your Phone
To temporarily prevent your voice being heard while on a call, use the
Mute feature.
1. Press the [Selection] button for
the [MUTE(ON)] feature displayed
on the screen. You cannot be heard
by the other party.
2. Press the [Selection] button for the
[MUTE(OFF)] feature to clear the
Mute function. You can again be
heard by the other party.
2. External Calls
The following features can be used during an external call. The Hold fea-
ture is useful for temporarily disconnecting a call to which you want to re-
turn later. To hold a call and answer a waiting call, refer to ‘Answering a
Waiting Call’ in Answering Calls.
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Hold an External Call
You can put a call on hold and resume the call later.
1. Press the [Hold] button to put the call on hold
z
z
Pressing the [Hold] button once puts the call on
‘system hold’ so you can reconnect to the call from
any phone.
Pressing the [Hold] button twice puts the call on
‘exclusive hold’ so you can reconnect to the call only
from your own phone.
2. Press the [Screen] button until the AOM screen
is displayed.
The call number on hold flashes on the screen.
3. To resume the call, press the
[DT] button for the flashing number
on hold.
4. Resume your conversation.
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Hold an External Call and Make an Intercom Call
You can put an external call on hold and make a call to another station.
This is useful, for example, if you need to consult with a colleague dur-
ing your call.
1. Press the [Transfer] button.
The external caller will hear Transfer Call tone.
2. Dial the station number.
3. Begin speaking when the called party answers.
4. Press the [Transfer] button to reconnect to the
external call on hold.
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You can toggle between the external and intercom calls by pressing the
[Transfer] button.
NOTE
Call Transfer
If an external caller requests to speak with someone else, you can transfer
the call to the requested station or external number.
1. Press the [Transfer] button during the call.
2. Press the station or external number (recipient)
to which the call should be transferred.
3. Disconnect the call (e.g. replace the handset)
z
To transfer the call automatically, disconnect the
call when the recipient’s phone rings. Otherwise,
wait until the recipient answers your call, inform
them of the transfer, then disconnect the call.
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If the recipient of the transferred call does not answer or rejects an
automatic transfer, the call returns (or recalls) to your phone. Answer
the call as normal.
NOTE
If you wait for confirmation of the transfer and the recipient does not
answer or rejects the transfer, you can press the [Transfer] button to re-
connect to the external call.
If the recipient is busy, you can disconnect and park the call, then no-
tify the busy station of the parked call (see Call Parking, below.)
Call Parking
You can place a call in a ‘parking orbit’ and announce the call over a paging
system for someone to pick up. There is a total of 10 (0–9) selectable park-
ing orbits.
Q Parking a Call
1. During a call, press the [Screen]
button until the AOM screen is displayed.
2. Press the [Selection] button for the
[PARK] menu on the AOM screen.
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3. Press the orbit number (0–9) to park
the call.
Make a page to announce on which orbit the
call is parked and for whom it is intended.
(See ‘Paging’ in Convenience Features.)
See also ‘Call Park and Page’ in Convenience Features.
NOTE
Q Answering a Parked Call
When a parked call is announced, press the [Selection] button for the
[PARK] menu on the AOM screen and dial the orbit number. You will be
connected to the call.
Transfer Calls to the Voice Mailbox
You can transfer an incoming call to your voice mailbox, if this exists. (The
phone system should have a Voice Mail card installed and the system ad-
ministrator should have enabled the voice mailbox function.)
1. When a call arrives, press the [Screen]
button and then press the [Selection]
button for the [VT] feature on the AOM
screen.
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2. Dial the voice mailbox number.
3. Use the voice mailbox features when
the voice mailbox is connected.
z
Refer to your Voice Mail guide for details.
You can record a personal greeting in your mailbox with helpful messages. Callers
can also leave messages for you in the mailbox.
NOTE
3. Intercom and External Calls
The following functions are available for use during both intercom and
external calls.
Conference Calls
Up to five parties, including yourself as the conference supervisor, can
participate in a conference call simultaneously. If your system has been
programmed with conference groups, you can select a group to confer-
ence—see Load Group for Conference, below. Alternatively, you can
enter each number to conference on the LCD screen as described here.
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1. Press the [Conference] button in
standby mode.
2. Press the left [Selection] button for
a number entry field and enter a
phone number to conference, then
press the [Enter] button.
Enter all numbers to conference
(up to four) in the same way.
Confirm each number by pressing the right [Selection] button for the
entry field. Press the button again if you want to cancel an entry.
3. Press the [Selection] button for
[Send All].
The conference connection status
of all the numbers is displayed.
z
To delete a number from the conference,
press the [Selection] button for [Delete]
to the right of the number.
You can also dial the conference function code [4][6] to set up a
conference. (The procedure is as described in the user guide for 2-line
NOTE
LCD phones.)
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Load Group for Conference
1. Press the [Conference] button in standby mode.
2. Press the [Selection] button for the
[Group] menu to display the group(s).
z
You can load or delete a number in the
group by moving to the group and
pressing the [Menu] button.
Select the [Save] menu and save the
entered number to the group.
3. Use the direction buttons to move to
the required group and press the
[Enter] button. The numbers listed in
the group are shown.
4. Press the [Selection] button for [Send All].
Your system must be programmed with conference groups and your
phone set to Enbloc dialling mode for you to use this feature.
NOTE
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CONVENIENCE FEATURES
1. Call Forwarding
If you are unable to answer incoming calls for any reason, they may be
transferred to another station. You can select the condition under which
calls should be forwarded: for example, forward all calls when you are
away from your desk or when you are busy on a call.
Call forwarding is set using the appropriate function codes. (Lift the handset
to dial the codes if the Hot Keypad feature is not set on your phone.)
•
Call Forwarding can also be set using the Navigation Menus. Refer to the
‘Call Forwarding’ section in Navigation Menus.
Forward All Calls
You can set a call forward to another station for all incoming calls (uncondi-
tional).
1. Press [6][0][1] in standby mode and dial
the number to which all calls should be
forwarded.
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Convenience Features
2. Wait for the tone confirmation tone.
DS/ITP-5012L Phone User Guide
Forward Busy
You can set a call forward to another station for calls that arrive when you
are busy on another call.
1. Press [6][0][2] in standby mode and dial
the number to which calls should be forwarded.
2. Wait for the confirmation tone.
Forward No Answer
You can set a call forward to another station for calls that you do not an-
swer within a specified time.
1. Press [6][0][3] in standby mode and dial
the number to which calls should be
forwarded.
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Convenience Features
2. Wait for the confirmation tone.
DS/ITP-5012L Phone User Guide
Forward Busy/No Answer
You can set a call forward to another station for calls which either arrive
while you are busy on another call or you do not answer within a specified
time. This option can only be set if forward destinations are already sepa-
rately set for both Busy and No Answer conditions (above).
1. Press [6][0][4] in standby mode.
2. Wait for the confirmation tone.
Forward Follow Me
If you intend to temporarily relocate to a different position, you can forward
calls that are incoming to your usual phone to the phone at the new posi-
tion (that is, you cause your calls to follow your movements). The function
code to do this is entered at the phone in the new location.
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Convenience Features
DS/ITP-5012L Phone User Guide
This feature can also be used for remote call forwarding: that is, to transfer
to your phone calls that are incoming to another station (remote call for-
warding).
1. Press [6][0][6] in standby mode at the
station to where calls are to be
forwarded.
2. Enter the number of the station
from where calls are to be
forwarded.
3. Wait for the confirmation tone.
Forward DND
DND is Do Not Disturb mode. You can set this mode (described below) if
you don’t want calls to ring at your phone. However, you can instead
choose to automatically forward any calls when DND mode is set.
1. Press [6][0][5] in standby mode and
dial the number to which calls should
be forwarded.
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Convenience Features
2. Wait for the confirmation tone.
DS/ITP-5012L Phone User Guide
When you next go into DND mode, calls will
be forwarded to the programmed destination.
Cancel Call Forwarding
You can cancel any call forwarding set at your phone.
Lift the handset and press [6][0][0]
2. Do Not Disturb (DND)
If you set DND mode on your phone, incoming calls are forwarded to the
DND forward destination (if programmed—see Forward DND, above) or
callers will receive busy tone.
Setting / Cancelling DND
1. Press the [Screen] button until the Fixed
Feature Menu screen is displayed.
•
Or, press the DND setup code, [4][0][1].
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2. Press the [Selection] button for
[DND] displayed on the screen.
3. Press the [Selection] button for
[ON] to set DND.
•
Or, to cancel a DND setting, press
the [Selection] button for [OFF].
The status indicator stops
flashing.
4. The status indicator blinks to notify
that the DND mode is set. You will
hear confirmation tone.
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Convenience Features
DS/ITP-5012L Phone User Guide
3. Paging
The system allows you to make page announcements internally to indi-
vidual stations or groups of stations via their speakerphones, or externally
via speakers in work areas such as offices or factories. An additional All
Page feature allows you to do both.
Stations and speakers are arranged in zones which you can select. When
making a page announcement, you should use the handset for best audio
quality.
Internal Page
To page announce through station speakers.
1. Lift the handset
•
Or, press the Page function code [5][5].
2. Press the [Selection] button for the
[PAGE] menu displayed on the screen.
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3. Select the internal page zone by pressing
[1], [2], [3], or [4]. Press [0] to page all
internal zones.
4. Deliver the announcement after the
confirmation tone. The announcement
will be broadcast to stations in the
selected zone.
5. Replace the handset after completing
the page.
External Page
To page through external speakers.
1. Lift the handset.
•
Or, press the Page function code [5][5].
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2. Press the [Selection] button for the
[PAGE] menu displayed on the
screen.
3. Select the external zone by pressing
[5], [6], [7], or [8]. Press [9] to page
all external zones.
4. Deliver the announcement after the
confirmation tone. The announcement
will be broadcast through speakers in the
external zone.
5. Replace the handset after completing
the page.
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All Page
To page announce through both station and external speakers.
1. Lift the handset
•
Or, press the Page function code [5][5].
2. Press the [Selection] button for the
the [PAGE] menu displayed on the
screen.
3. Press the [4] button.
4. Deliver the announcement after
the confirmation tone. The announce-
ment will be broadcast through speakers
in the external and internal zones.
5. Replace the handset after completing
the page.
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Meet Me Page
You can make a page to an individual and have them dial a code to con-
nect to your phone.
1. Lift the handset.
•
Or, press the Meet Me Page function code
[5][4].
2. Press the [Selection] button for the
the [MEET ME PAGE] menu displayed
on the screen.
3. Press the page zone number (0–9).
4. Instruct the recipient to press [5][6]
after the confirmation tone.
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5. The “Press the [ANSWER
WAIT]…” message is displayed
on the screen.
Press the [Selection] button for
[ANSWER WAIT].
•
Or, press [Transfer] then [5][4].
6. The “Wait until the recipient
responds” message is displayed.
Hold on to the handset until the
recipient answers.
7. When the recipient answers, their line
is automatically connected to yours.
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Call Park and Page
If you have an external call at your phone that you wish to transfer to an-
other station but the station user is away from their desk, you can park the
call and page the individual to pick up the parked call from another exten-
sion. Intercom calls cannot be parked or paged.
1. Press the [Selection] button for the
[PAGE] menu while the call is on line.
The call is automatically parked.
2. Press the number of the page zone where
the recipient is normally located, or press the
[4] button to page all internal and external
zones
3. Wait for the confirmation tone and announce
the call and the station number or trunk
line number where the call is parked.
4. Disconnect the call.
•
If the parked call is not answered within a
specified time, the call recalls to your phone.
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Page Pickup
Allows you to connect to the extension or trunk line number advised in a
Call Park and Page announcement (above).
1. Lift the handset and press the [Screen]
button until the Fixed Feature Menu screen
is displayed.
•
Or, press the Page Pickup function code [1][0].
2. Press the [Selection] button for the
[PAGE PICKUP] menu displayed on
the screen.
3. Press the phone number announced
in the page.
The line is connected to the parked call.
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4. Off-Hook Voice Announce
(OHVA)
You can make announcements to a busy station through the station’s
speakerphone or handset. This feature is useful when you have an urgent
message to deliver.
You can also receive OHVA from other stations. You can put your current
call on hold and answer the OHVA. However, you also have the option to
reject or block OHVA calls.
Make OHVA
Both the handset and speakerphone may be used for OHVA, but the
handset is recommended since making announcements to nearby sta-
tions through the speakerphone may cause echoes.
1. Dial the station number and press the
[Selection] button for [OHVA].
2. After the warning tone, deliver your
announcement.
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3. Disconnect the call by replacing the
handset or by pressing the [Speaker] button
or [End] button.
OHVA will not work with phones that have the DND option enabled.
OHVA will work with intercom calls and transferred calls.
NOTE
Answer OHVA
When an OHVA call is connected, the selection
box for the station number flashes on the AOM
screen. Press the [Screen] button and the flashing
Call button to put the current call on hold and
connect to the OHVA caller.
An OHVA must be answered within a programmable time (usually 10
seconds) or it will be automatically cancelled.
NOTE
Cancel OHVA
After the OHVA call is finished, press
the [Send] button to resume your
original call.
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Reject OHVA
You can reject an OHVA before it is finished.
While listening to OHVA, press
the [Selection] button for [REJECT]
to disconnect the OHVA call and
resume your original call.
Block OHVA
You can set the OHVA Block feature which prevents other users from
making an OHVA call to you when you are on a call.
1. Press the [Screen] button until the Fixed
Feature Menu screen is displayed.
2. Press the [Selection] button for
[OHVA BLOCK] displayed on
the screen.
•
Or, press the [Selection] button
for [OFF] to cancel an OHVA Block.
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5. Messaging
Messaging is done in two ways: you can leave a Message Waiting Indica-
tion at another phone for the user to call you back when they are not busy;
or you can display a message at your phone so others are aware of your
situation when you are absent from your desk.
Leaving a Message Waiting Indication
When calling a station that does not answer or is busy, you can leave a
message waiting indication to notify the user to call you back. The indica-
tion takes the form of a flashing status indicator or button LED, or a spe-
cial dialling tone, depending on the type of phone receiving the indication.
Similarly, indications can be left at your station by others.
(This feature does not apply to external calls.)
1. Press the [Screen] button until the AOM
screen is displayed.
•
Or, press the message function code [4][3].
2. Press the [Selection] button for
[MESSAGE].
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3. Wait for the confirmation tone and
disconnect the call.
Q Cancelling Message Waiting Indications
It is possible to cancel any message waiting indication you have left at
another station, as well as any left at your station by others.
Dial [4][2] and enter the station number.
•
Enter your own number to delete all
messages at your station, or refer to Verify,
Return or Delete Message, below, to
selectively delete indications left at your station.
Verify, Return or Delete an Indication
The keyset status indicator flashes red when a message indication is left
at your phone. You can check the number of each calling station and ei-
ther ring them back or delete the indication(s), as required.
1. Press the [Screen] button until the
AOM screen is displayed.
•
Or, press the message function
code [4][3].
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2. Press the [Selection] button for the
[MESSAGE] menu.
3. The number of the first station that
has left a message indication is
displayed along with the menus
[REPLY], [NEXT], and [CLEAR].
•
Press the [Selection] button for the
[REPLY] menu to reply to the
message. The number of the station
is automatically dialled. If the station does not answer, the status indicator
continues to flash and you can try again later, or delete the indication.
If more than one indication is left at the phone, press the [Selection] but-
ton for [NEXT] to move to the next message, and reply or delete.
Press the [Selection] button for [CLEAR] to delete the indication.
•
•
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Programmed Messages
If you are intending to be away from your desk for a while, you can select
or create a message to inform others of your situation. The message dis-
plays on your phone’s LCD and will also display on a calling station’s
LCD.
A total of 20 messages are available to you. Messages 01–15 are set by
the system administrator as standard messages. By default, the first 10 of
these (01–10) are preset as shown below but may be changed. Check
with your system administrator what messages are set.
01 GIVE ME THE CALL
02 TAKE A MESSAGE
03 ASK THEM TO HOLD
04 SEND TO MY VM
05 TRSF TO MY SECY
06 LEAVE A MESSAGE
07 PAGE ME
08 OUT OF TOWN
09 IN A MESSAGE
10 I WILL CALL BACK
1. Lift the handset and press the
[Screen] button until the Fixed
Feature Menu screen is displayed.
•
Or, press the Programmed Messages
function code [4][8].
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2. Press the [Selection] button for the
[STATUS MSG] menu.
3. Enter the Programmed Message code.
•
To cancel a set message, press the
[Selection] button for the [STATUS MSG]
menu and press the cancel code [0][0].
The message displays on your phone.
Programmed Messages can also be set using the Navigation Menus. You
can also set your own personal messages. See ‘Setting Absence Mes-
NOTE
sages’ in Navigation Menus (Configuration).
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6. Executive/Secretary Hot Line
To use the Executive/Secretary Hot Line feature your phone must be set
as a secretary or executive phone. An icon, indicating an executive or
secretary, is displayed in the upper part of the LCD screen. (See your sys-
tem administrator if you’re not sure.) This allows a secretary to set the
status of the executive to be displayed on the phone, to set up messages
for sending between the secretary and executive, and to intercept calls for
the executive and transfer them if appropriate.
Executive Status Display
To set an appropriate display to indicate the status of the executive:
1. In standby mode, press the [Screen]
button until the Executive Status screen
is displayed.
2. Press the [Selection] button corresp-
onding to the status of the executive.
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Call Transfer from Secretary to Executive
When the executive line is busy or has Do Not Disturb set, the secretary
can receive calls for the executive and transfer them, if appropriate.
1. Answer and verify the nature of
the call. Then, press the [Selection]
button for [BOSS/SECR] and notify
the executive of the call.
2. Replace the handset to transfer the call
to the executive.
•
If the executive does not answer or
rejects the call, reconnect with the caller
by pressing the [Hold] button.
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Executive/Secretary Messages
You can create messages that are commonly exchanged between the
executive and secretary phones so they are available to quickly select
when required. There are no preset messages in the system.
Create and Send Messages
1. In standby mode, press the [Screen] button until
the Fixed Feature Menu screen is displayed.
2. Press the [Selection] button for the
[EXE/SECR MSG] menu.
3. Press the [Selection] button for the
extension number of the recipient.
z
This screen is not displayed if there
is only one executive or secretary
phone.
z
Up to four recipients may be
selected.
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4. Press the [Selection] button for the message
you want to send.
If there are no messages set up,
you see blank messages only.
Create your message as follows:
(i) Move to the ‘Blank Message’ field where you want to enter a new
message and press the [Menu] button.
(ii) Move to the [Edit] menu and
press the [Enter] button.
(iii) Enter the message in the Input
Message screen. The message
can be up to eight characters long.
Then, press the [Enter] button.
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7. In/Out of Group
If your phone is assigned to a station group, you can remove it from the
group if required. If the phone is removed from the group, you can answer
calls to your extension number but you cannot answer calls to the group.
You can reassign the phone to the group at any time.
1. In standby mode, press the [Screen] button
until the Fixed Feature Menu screen is displayed.
2. Press the [Selection] button for the
[IN/OUT GROUP] menu.
3. To remove your phone from the
group, press the [Selection] button
for [OUT OF GROUP].
To reassign your phone to the group,
press the [Selection] button for
[IN GROUP].
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8. Group Listening
You can allow others to hear your conversation through the speaker while
on a call. The microphone is disabled while this feature is active.
1. During the call, press the [Selection]
button for [GROUP LISTEN].
Others can now hear the conversation
through the speaker, but cannot be
heard by the calling/called party
2. To disable the speaker and resume a
private conversation, press the
[Selection] button for [LISTEN(OFF)].
If you want to disconnect the call after group listening, always select
[LISTEN(OFF)] before disconnecting to prevent any squeals from the
NOTE
phone.
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9. Caller ID (CID) Presentation
Your system can be programmed to display a caller’s number and name
(the caller’s ID, or CID) when you receive a call. This service is provided
by your telephone company. However, CID will not be provided in the fol-
lowing situations:
- If the caller requests no display of the phone number.
- If the call is from areas where the CID Presentation service is not provided (e.g. international calls).
- If the call is from a public phone.
- If the information sent is corrupted.
- If the telephone company fails to transmit the CID.
To set the type of CID Presentation you want on your phone, refer to
‘Setting the Type of Caller ID (CID) Display’ in Navigation Menus (Con-
figuration).
There are a number of useful options that take advantage of CID displays.
Saving Caller Number
When the CID is displayed, press the
[Selection] button for [SAVE] displayed on
the screen.
The caller’s number is saved in the phone’s
memory and can be selected for dialling.
It will be kept in the memory until you save
another number.
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Dialling a Saved Caller Number
Press [1][7] to dial the saved number.
Storing a Caller Number as a Speed
Dial Number
1. When the CID is displayed, press the
[Selection] button for [STORE]
displayed on the screen.
2. The speed dial number in which the caller number is saved is displayed
on the screen.
To dial using speed dial numbers, see ‘Speed Dialling’ in Making
Calls.
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Viewing the CID of Calls Parked
or On Hold
You can verify the CID for a call that is parked or on hold before answer-
ing the call.
1. When the phone is in standby mode,
or during a call, press the [Selection]
button for the [INQUIRE] menu
displayed on the screen.
2. Press the trunk line number
displayed on the screen to verify the
CID.
The CID of the trunk line number is
displayed on the screen.
3. When the inquiry is finished, press the [Send]
button to answer the call, OR press the [Selection]
button for the [NND] menu to view more information
about the call, OR press the [Selection] button for
[IGNORE] to return to standby mode.
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If you are on a station call, the call should be disconnected or put on
hold before verifying the CID of a trunk line call.
NOTE
10. Call Duration Display
If the Call Duration Display function is enabled, the duration of calls
through the trunk line is displayed on the LCD screen.
▪ Incoming trunk calls: The duration is displayed the moment you
answer a call.
▪ Outgoing trunk calls: The duration is displayed after a preset time or
when the recipient answers the call.
11. Door Phone Related
Features
If the door phone and your phone are connected, you can answer or call
the door phone from your station.
Answering the Door Phone
1. When a call arrives at the door phone,
your phone rings three consecutive short
bursts.
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2. Lift the handset or press the [Speaker]
button or [Send] button to connect to
or
or
the door phone.
3. If an electric door lock is installed, press [1][3] to
open the door.
Calling the Door Phone
You can call the door phone to listen to what is happening in another
room.
Dial the number of the door phone.
Hello~
You can listen or speak through
the door phone.
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12. Background Music
If background music is set on the system, you can listen to it through your
phone’s speaker.
1. Press the [Hold] button to listen to
background music.
2. You can adjust the volume using the
[▼Volume▲] buttons (this will not affect
the default speaker volume setting).
3. Press the [Hold] button again to turn off
the music.
Only the system administrator can set and change the background music.
NOTE
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NAVIGATION MENUS
1. Navigation Buttons
The Navigation buttons look like this:
Menu Button
When the [Menu] button is pressed in standby mode, main menus are dis-
played as icons.
If the [End] button or [Speaker] button is pressed while in menu mode,
the phone automatically exits menu mode.
NOTE
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Navigation Menus
DS/ITP-5012L Phone User Guide
Send Button
The [Send] button is used to:
z
Send a call after you have dialled a phone number.
(Your phone is set to ‘Enbloc’ mode by default. However, if this is
changed you do not need to press [Send].)
z
z
z
Verify the most recently called/received number.
Answer forwarded calls.
Dial the most recently called number
Enter Button
The [Enter] button is used in menu mode to select or save the correspond-
ing item.
Direction Buttons
Direction buttons are used to move between items or to edit item contents.
1 [ ] button is used
- When moving the cursor upward in menu mode.
- When moving to a higher-level item of the current menu.
①
2 [ ] button is used
- When moving the cursor to the right in menu mode.
②
④
3 [ ] button is used
- When moving the cursor downward in menu mode.
- When moving to a lower-level item of the current menu.
③
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Navigation Menus
4 [ ] button is used
DS/ITP-5012L Phone User Guide
- When moving the cursor to the left in menu mode.
Cancel Button
- Moves to the previous stage of menu mode.
- Deletes the entered letter or number.
- Cancels menu mode.
End Button
- Disconnects the call.
- Exits from menu mode.
2. Entering Menus
When the phone is in standby mode, press the [Menu] button on the Navi-
gation buttons. The Phone Menu appears on the LCD screen.
Selecting Menus
Use the direction buttons to move to the desired menu (icon). Then, press
the [Enter] button.
Alternatively, press the dial button corresponding to the number of a menu,
1–7 (e.g. P-Book is 1 and My-Phone is 7).
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Press the [End] button to exit menu mode.
If the station is connected to an external call in menu mode, the phone
becomes busy. If there is a black bar at the bottom right of the LCD
panel, you can press the [Menu] button to perform other functions.
NOTE
[Menu] button
3. Phone Book
Press the [Menu] button and use the direction buttons to select
Then, press the [Enter] button.
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Navigation Menus
DS/ITP-5012L Phone User Guide
Move to the desired menu and press the [Enter] button.
Search by Speed Dial Number
Location
You can search for a telephone number based on the speed dial numbers
registered with the phone.
1. Press the [Menu] button and use the direction buttons to select
Æ [1. Search] Æ [1. By Speed Dial No]
Then, press the [Enter] button.
2. When the speed dial number
entry screen appears, enter the
speed dial number and press
the [Enter] button.
3. The telephone number corresponding to the entered number is dis-
played.
z
If you press the [Enter] button without entering the speed dial number, a list
of all phone numbers will be displayed.
4. Press the [Send] button to dial the selected telephone number.
z
To change or delete the speed dial number, press the [Menu] button.
When the popup menu appears, select the desired menu (Edit / Delete /
New Entry).
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DS/ITP-5012L Phone User Guide
Search by Name
You can search for a telephone number based on the names registered with
the phone.
1. Press the [Menu] button and use the direction buttons to select
Æ [1. Search] Æ [2. By Name]
Then, press the [Enter] button.
2. You are prompted to enter a name.
Enter the name or part of a name to
search for and press the [Enter]
button.
(Refer to Entering Characters in Things You
Should Know for how to enter characters.)
The speed dial name(s) matching the entry will be displayed.
z
If you press the [Enter] button without entering a speed dial number,
a list of all the telephone numbers will be displayed.
3. Press the [Enter] button to view the saved details for the selected num-
ber.
z
To change or delete the speed dial name, press the [Menu] button. When the
popup menu appears, select the desired menu (Edit / Delete / New Entry).
4. Move to the desired telephone number and press the [Send] button to
dial the number.
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Navigation Menus
DS/ITP-5012L Phone User Guide
Search by Number
You can search for a number based on the number itself or part of the num-
ber registered in the phone.
1. Press the [Menu] button and use the direction buttons to select
Æ [1. Search] Æ [3. By Phone Number]
Then, press the [Enter] button.
2. You are prompted to enter a
telephone number.
Enter the number or part of the
number to search for and press the
[Enter] button.
The entered telephone number is
displayed.
z
z
If you press the [Enter] button without entering a phone number, a list of all
telephone numbers will be displayed.
If you enter only part of the telephone number, a list of all telephone numbers
that contain the entered digits will be displayed.
- Entering *123* searches for all numbers that contain the sequence 123.
- Entering 123* searches for all numbers that start with 123.
- Entering *123 searches all numbers that end with 123.
3. Press the [Enter] button to view details of the telephone number.
z
To change or delete the speed dial number, press the [Menu] button. When
the popup menu appears, select the desired menu (Edit / Delete / New En-
try).
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Navigation Menus
DS/ITP-5012L Phone User Guide
4. Move to the number you want to call and press the [Send] button.
Search by Group
You can search for telephone numbers using personalised groups previ-
ously registered in the phone. Refer to Registering New Numbers and
Editing Groups later in this section.
1. Press the [Menu] button and use the direction buttons to select
Æ [1. Search] Æ [4. By Group]
Then, press the [Enter] button.
2. Move to the desired group from the list
of registered groups and press the
[Enter] button.
3. Select a phone number (mobile phone,
home, work, etc) and press the [Enter] button.
4. Move to the telephone number you want to call and press the [Send]
button.
z
To change or delete the selected number, press the [Menu] button. When the
popup menu appears, select the desired menu to change, delete or register
the number.
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Navigation Menus
DS/ITP-5012L Phone User Guide
Search by Time
You can search for any telephone number based on the time the number
was registered in the phone. Speed dial names will be displayed commenc-
ing with the latest entry.
1. Press the [Menu] button and use the direction buttons to select
Æ [1. Search] Æ [5. By time]
Then, press the [Enter] button.
2. When the list of registered numbers
is displayed, select the number and
press the [Enter] button.
z
To change or delete the number,
press the [Menu] button. When the
popup menu appears, select the
desired menu Edit/Delete/
New Entry.
3. Move to the telephone number you want to call and press the [Send]
button.
Recently Called Numbers
The last 30 numbers you called are saved in memory. You can review these
numbers and redial any of them automatically.
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DS/ITP-5012L Phone User Guide
1. Press the [Menu] button and use the direction buttons to select
Æ [2. Outgoing Calls]
Then, press the [Enter] button.
2. Move to the desired telephone
number and press the [Enter] button.
3. Press the [Send] button to dial the selected telephone number.
z
To delete the selected number, press the [Menu] button. When the popup
menu appears, select the menu to delete the number (or delete all saved
calls).
Recent Caller Numbers
Call details and caller ID, if available, of the last 30 incoming calls are saved
in the incoming call log. You can review these numbers and dial them
automatically.
1. Press the [Menu] button and use the direction buttons to select
Æ [3. Incoming Calls]
Then, press the [Enter] button.
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DS/ITP-5012L Phone User Guide
2. Move to the desired telephone
number and press the [Enter] button.
3. Press the [Send] button to dial the selected number.
z
To delete the selected number, press the [Menu] button. When the popup
menu appears, select the menu to delete the number (or delete all saved
calls).
Registering New Numbers
You can save 1000 speed dial names and 2,400 telephone numbers in
your Phone Book. Each speed dial name can have the following infor-
mation registered: up to five telephone numbers (home, mobile phone,
office, etc), fax, e-mail, group, and notes. Each speed dial number can
also be allocated a speed dial number location.
1. Press the [Menu] button and use the direction buttons to select
Æ [4. New number]
Then, press the [Enter] button.
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DS/ITP-5012L Phone User Guide
2. Use the direction buttons to move to
each item and enter the relevant
information.
(Refer to Entering Characters in the Things
You Should Know section of this guide for
how to enter characters.)
3. Press the [Enter] button. The ‘Saved’ message appears, confirming the
information is saved.
Editing Groups
This procedure allows you to establish personalised groups to which speed
dial names can be assigned. This means you can search for speed dial
numbers by group.
1. Press the [Menu] button and use the direction buttons to select
Æ [5. Edit Group]
Then, press the [Enter] button.
2.A list of registered groups appears (if
they exist).
3. Press the [Menu] button to add, edit
or delete a group.
(Group1 provides the option to
‘Add’ only.)
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To add a group:
DS/ITP-5012L Phone User Guide
Press the [Menu] button and select the [Add] menu. Enter the group name to
register and press the [Enter] button.
To edit a group name:
Select the group to Edit and press the [Menu] button. Then, select the [Edit]
menu.
Enter the group name and press the [Enter] button.
To delete a group:
Select the group to delete from the list and press the [Menu] button. Then,
select the
[delete] menu. When the ‘Do you want to delete?’ message appears, select
[Yes] and press the [Enter] button.
Deleting All Telephone Numbers
To delete all saved telephone numbers:
1. Press the [Menu] button and use the direction buttons to select
Æ [6. Delete all]
Then, press the [Enter] button.
2. When the Password entry screen
appears, enter the password set in
the phone.
z
By default, the password is 1234.
If it has been changed and you
cannot remember it, see your
system administrator.
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3. When the ‘Are you sure you want to permanently delete your data?’
message appears, select [Yes] and press the [Enter] button.
All the telephone numbers saved in the Phone Book will be deleted.
z
Recent caller/called numbers are not deleted.
Checking Your Own Extension
Number
You can check your own extension number if you need to.
Press the [Menu] button and use the direction buttons to select
Æ [7. My own number]
Then, press the [Enter] button.
Your number is displayed.
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4. E-Diary
Press the [Menu] button and use the direction button to select
Then, press the [Enter] button.
Move to the desired menu and press the [Enter] button.
Wakeup Call
Allows you to set a wakeup call to ring for three minutes or until an-
swered. The frequency options for a wakeup call are: every day, Mon-
day–Friday, or Monday–Saturday.
1. Press the [Menu] button and use the direction buttons to select
Æ [1. Wakeup Call]
Then, press the [Enter] button.
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2. Set the Time, Ring, and Repeat items.
z
Time=time of alarm
Ring=1-5 or Silent
Repeat=frequency (e.g. every day)
Change the [Clear] item to [Save] by
pressing the Navigation button [ ] or
<
[ ]. Then press the [Enter] button to
save the setting.
>
z
If you select [Clear] and press the
[Enter] button, the set wakeup call
will be cleared.
Alarm Clock
This is similar to the Wakeup Call function except that the frequency of
the alarm is limited to once only, or every day. Two separate alarm times
are available.
1. Press the [Menu] button and use the direction buttons to select
Æ [2. Alarm]
Then, press the [Enter] button.
2. Select [Alarm clock 1] or [Alarm clock 2].
3. Set the Time, Ring, and Repeat items
for the selected alarm clock.
z
Time=time of alarm
Ring=1-5 or Silent
Repeat=frequency (e.g. every day)
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Change the [Clear] item to [Save] by
DS/ITP-5012L Phone User Guide
pressing the Navigation button [ ] or
<
[ ].
>
Then press the [Enter] button to save the
setting.
z
If you select [Clear] and press the
[Enter] button, the set wakeup call
will be cleared.
Daily Planner
The Daily Planner allows you to schedule events and have the system
notify you when an event is to commence. Up to 30 event schedules can
be registered.
z
A note up to 32 characters long can be associated with each scheduled
event. If the note is more than eight characters long, it can be viewed by se-
lecting it, pressing the [Menu] button and then OK. An available ring tone
can be selected.
z
An alarm can be set to ring at the set time (the “exact” time), an hour before
the set time, or 30 minutes before.
Q
Schedule Registration
1. Press the [Menu] button and use the direction buttons to select
Æ [3. Daily Planner]
Then, press the [Enter] button.
2. Use the direction buttons to select the date to be registered and press
the [Menu] button.
Select ‘Add’ (press the [Selection] button).
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3. Use the direction buttons to move to
the schedule items. Set the Date,
Time, Contents, Alarm, and Ring items
and press the [Enter] button.
z
Time=time of alarm
Ring=1-5 or Silent
Alarm=at the set time (the exact time)
/1 hour before set time/30 mins before set time
Q
Checking/Adding/Modifying/Deleting the
Schedule
1. Press the [Menu] button and use the direction buttons to select
Æ [3. Daily Planner].
Then, press the [Enter] button.
2. Use the direction buttons to select the date of the set schedule.
Press the [Enter] button.
3. Press the [Menu] button and then:
z
z
z
Select [Add] to add a new schedule.
Select [Edit] to modify the schedule.
Select [Delete] to delete the schedule.
(When the ‘Do you want to delete?’
message appears, select [Yes] and
press the [Enter] button.)
z
Select [Delete All] to delete all set
schedules. (When the ‘Do you want to delete?’ message
appears, select [Yes] and press the [Enter] button.)
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Memo Pad
Allows you to save a simple memo.
Q
Entering a Memo
1. Press the [Menu] button and use the direction buttons to select
Æ [4. Memo Pad] Æ [1.Add New Memo]
Then, press the [Enter] button.
2. Enter the memo in the Memo screen
and press the [Enter] button.
(Refer to Entering Characters in the Things
You Should Know part of this guide for how
to enter characters.)
Q
Checking/Modifying/Deleting/Registering
Memos
1. Press the [Menu] button and use the direction button to select
Æ [4. Memo Pad] Æ [2.Search]
Then, press the [Enter] button.
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2. Select the desired memo and press
the [Menu] button, then:
z
z
z
z
Press [Add] to add a new memo.
Press [Edit] to modify a memo.
Press [Delete] to delete the memo.
Press [Delete All] to delete all memos.
3. Press the [Enter] button.
Calculator
A simple calculator is available to add, subtract, multiply, and divide
numbers.
1. Press the [Menu] button and use the direction buttons to select
Æ [5. Calculator]
Then, press the [Enter] button.
2. Enter the first number. Then, press the
direction buttons to select a calculation
operator (÷, x, –, +).
z
Press the [#] button to enter a negative
number, the [*] button to enter a decimal
point, or the [Cancel] button to delete
incorrectly entered numbers.
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3. Enter the second number.
z
If there are more numbers to enter, select another operator, then a number,
then another operator, etc, until all numbers are entered.
4. Press the [Enter] button to perform the calculation.
World Time
Allows you to search for the local time in 39 cities and regions around
the world (Guam, New York, Dallas, Tokyo, Denver, La Paz, London,
Rome, Miami, Moscow, Midway, Bangkok, Berlin, Buenos Aires, Beijing,
Samoa, San Francisco, Seoul, Sydney, Chicago, Abu Dhabi, Athens,
Alaska, Alma Tai, Oakland, Okhotsk, Wellington, Los Angeles, Jakarta,
Middle Atlantic, Tashkent, Phoenix, Caracas, Cape Verde, Paris, Hawaii,
Honolulu, Helsinki, and Hong Kong).
1. Press the [Menu] button and use the direction buttons to select
Æ [6. World Time]
Then, press the [Enter] button.
2. Use the direction buttons to select the
city where you want to check the local
time. (The line moves and displays the
city, date and time.)
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Q
Changing the Time Zone
To change the time zone displayed on the phone:
z
Press the [Menu] button while in the World Time display. The message ‘Do
you want to change time zone?’ is displayed.
z
z
Select [Yes] and press the [Enter] button.
Select the time zone (e.g.: Sydney) and press the [Enter] button.
D-DAY Plus
D-DAY Plus allows you to enter an important schedule so that you can
check the time remaining until, or the time passed since, the entered
date (D-Day). The D-DAY can be entered directly, or can also be entered
automatically by calculating the number of days before/after the entered
base date.
Q
Entering a New D-DAY
1. Press the [Menu] button and use the direction button to select
Æ [7. D-Day Plus] Æ [1. D-Day Add]
Then, press the [Enter] button.
2. Select [1. D-Day Exact Date] and
set each option to enter a D-Day
directly. Then, press the [Enter]
button.
z
Select [2. D-Day Base/Off] and set
the base date, number of days,
and before/after D-Day menus to
calculate and enter a D-Day.
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Q
Searching a List of D-Days
1. Press the [Menu] button and use the direction buttons to select
Æ [7. D-Day Plus] Æ [2. D-Day Search].
Then, press the [Enter] button.
2. When the list of registered D-Days
appears, press the direction buttons
to select the desired D-Day item.
z
Select the desired D-Day from
the D-Day Search screen and
press the [Enter] button to
check the details.
3. Press the [Menu] button to edit or delete
the settings for the selected D-Day.
Unit Conversion
This feature provides a simple conversion program for commonly used units
of measurement for temperature, length, weight, volume, and area.
1. Press the [Menu] button and use the direction buttons to select
Æ [8. Unit Convert]
Then, press the [Enter] button.
2. Use the direction buttons to select the category (Length, Weight, Area,
Volume, Temp). Then, press the [Enter] button.
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3. Specify each item: unit to convert (e.g.
centimeter), unit value, and unit of con-
version (e.g. metre) and press the
[Enter] button.
The converted value is displayed.
5. Messages
Press the [Menu] button and use the direction buttons to select
Then, press the [Enter] button.
Move to the desired menu and press the [Enter] button.
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Received Messages
Allows you to check text messages or set the status of message reception.
1. Press the [Menu] button and use the direction buttons to select
Æ [1. Received].
Then, press the [Enter] button.
2. When new messages are received,
the display shows the number of
messages.
Q
Message Charge
You can review received text messages and decide how you wish to be no-
tified of the arrival of a new text message.
1. Press the [Menu] button and use the direction buttons to select
Æ [1. Received] Æ [1. Msg. Charge]
Then, press the [Enter] button.
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2. Select a message from the list of
messages and press the [Enter]
button to view the message.
z
If the message is too long for
the screen, use the direction
buttons to scroll through.
3. Press the [Menu] button to reply to, resend, or delete the message (or
delete all messages).
Q
Setting a Message Arrival Alarm
Allows you to set an alarm (1–5) notifying you of message arrival.
1. Press the [Menu] button and use the direction button to select
Æ [1. Received] Æ [2. TextMsg.Setup] Æ [2. Indi. Tone]
Then, press the [Enter] button.
2. Select an alarm and press the [Enter]
button.
z
Alarms are 1/2/3/4/5: The alarm you
specify rings according to the interval
setting (see below).
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Q
Setting Message Arrival Notice Interval
You can set how the message alarm notifies you of a new message arrival.
1. Press the [Menu] button and use the direction buttons to select
Æ [1. Received] Æ [2. TextMsg.Setup] Æ [1. Indi. Interval]
Then, press the [Enter] button.
2. Select the notification interval.
z
Once: Alarm rings once when a
message arrives.
Every 2 Minutes: Alarm rings every
2 minutes until you view the message.
No Tone: You are not notified when a
message arrives.
Then, press the [Enter] button.
Q
Setting/Clearing Message Display
Allows you to select whether to display the contents of the message when
a message arrives.
1. Press the [Menu] button and use the direction buttons to select
Æ [1. Received] Æ [2. TextMsg.Setup] Æ
[3. Show Contents]
Then, press the [Enter] button.
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2. Select whether to display the contents
of the message when a message
arrives.
z
Select [Save] to display a popup
screen with the contents of the
received message.
z
Select [Clear] to display a popup
screen without displaying the contents
of the received message.
Then, press the [Enter] button.
Sent Messages
Allows you to write and send a new message. In addition, messages saved
in the Sent message box and the Reserved message box can be resent
through the Sent message box function.
1. Press the [Menu] button and use the direction buttons to select
Æ [2. Write & Sent]
Then, press the [Enter] button.
2. Select the desired menu and press the
[Enter] button.
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Q
Writing a Message
To write and send a text message:
1. Press the [Menu] button and use the direction buttons to select
Æ [2. Write & Sent] Æ [1. Write Message] Æ
[1. Write New Message]
Then, press the [Enter] button.
2. Enter the phone number to receive
the message (in Recipient) and the
message (in Contents).
Press the [Enter] button to send
message.
(Refer to Entering Characters in Things
You Should Know for how to enter characters.)
z
If sending succeeds, the screen prompting you to save the message in the
sent message box will be displayed. Select [Yes] and press the [Enter] but-
ton to save the message.
z
If sending fails, the screen prompting you to save the message in the re-
served message box will be displayed. Select [Yes] and press the [Enter]
button to save the message.
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Q
Retrieving and Sending a Message
You can retrieve saved messages in the Text Message box and send
them (after modification, if required).
1. Press the [Menu] button and use the direction buttons to select
Æ [2. Write & Sent] Æ [1. Write Message] Æ
[2. Invoke Message]
Then, press the [Enter] button.
2. Use the direction buttons to move to
the message to be retrieved and
press the [Enter] button.
You can add new text, or edit text,
and send the message using the
displayed options.
z
You can also delete the message,
or delete all saved messages.
Q
Managing the Sent Message Box
You can check, delete or resend sent or reserved messages saved in the
Sent Message box. These messages cannot be modified.
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1. Press the [Menu] button and use the direction buttons to select
Æ [2. Write & Sent] Æ [2. Outgoing Message]
Then, press the [Enter] button.
2. Select the number of the sent mess-
age.
z
Press the [Menu] button to select
the message.
z
To view the message, press the
[Enter] button.
The selected message can be resent
to another person or deleted.
z
Select [Delete All] to delete all the
messages from the Sent Message
Box.
Draft
Draft messages are messages you have written and saved but not sent
(e.g. messages that were interrupted during writing, due to, for example,
an arriving call). These messages can be retrieved and completed.
Q
New Message Registration
1. Press the [Menu] button and use the direction buttons to select
Æ [3. Draft] Æ [1. New Message].
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Then, press the [Enter] button.
2. Enter the new message and press
the [Enter] button.
(Refer to Entering Characters in the Things
You Should Know part of this guide for how
to enter characters.)
Q
Searching Messages
Allows you to search for messages saved as drafts.
1. Press the [Menu] button and use the direction buttons to select
Æ [3. Draft] Æ [2. Search Message].
Then, press the [Enter] button.
2. Use the direction buttons to move to
the message to be retrieved and press
the [Menu] button.
z
To view the message, select the mess-
age and press the [Enter] button.
You can select to send, modify, or del-
ete the message (or to delete all draft
messages).
z
z
When free space in the Draft is 20% of the total space,
the screen on the right appears. Delete unwanted messages
from the Draft.
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6. Volume Adjustment
Press the [Menu] button and use the direction buttons to select
Then, press the [Enter] button.
Move to the desired menu and press the [Enter] button.
Selecting a Ring Type
There are eight ring types. To select the ring type:
1. Press the [Menu] button and use the direction buttons to select
Æ [1. Ring type]
Then, press the [Enter] button.
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2. Use the [ ] and [ ] direction buttons
<
>
to select the desired ring type.
The phone rings to demonstrate each
ring as it is selected.
Then, press the [Enter] button.
Ringer Volume
There are eight volume levels. To set the ringer volume:
1. Press the [Menu] button and use the direction buttons to select
Æ [2. Ringer]
Then, press the [Enter] button.
2. Press the [▼Volume▲] buttons to
select the volume level, and press the
[Enter] button.
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Off-Hook Volume
There are eight volume levels for the Off-Hook ringer. To set the level:
1. Press the [Menu] button and use the direction buttons to select
Æ [3. OffHook Ring]
Then, press the [Enter] button.
2. Press the [▼Volume▲] buttons to set
the volume level, and press the [Enter]
button.
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Handset Volume
There are eight volume levels you can set for the handset.
1. Press the [Menu] button and use the direction buttons to select
Æ [4. Handset]
Then, press the [Enter] button.
2. Press the [▼Volume▲] buttons to set
the volume level, and press the
[Enter] button.
Speaker Volume
There are 16 volume levels you can set for the speaker.
1. Press the [Menu] button and use the direction buttons to select
Æ [5. Speaker]
Then, press the [Enter] button.
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2. Press the [▼Volume▲] buttons to set
the volume level, and press the [Enter]
button.
Background Music (BGM) Volume
There are 16 volume levels you can set for BGM volume when BGM is
set on your phone.
1. Press the [Menu] button and use the direction buttons to select
Æ [6. BGM]
Then, press the [Enter] button.
2. Press the [▼Volume▲] buttons to set
the volume, and press the [Enter]
button.
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Page Volume
There are 16 levels of page volume you can set.
1. Press the [Menu] button and use the direction buttons to select
Æ [7. Page]
Then, press the [Enter] button.
2. Press the [▼Volume▲] buttons to
set the volume, and press the [Enter]
button.
7. Call Forwarding
You can set your phone to forward incoming calls to another specified ex-
tension. A number of forward options are available for you to select (refer
to ‘Call Forwarding’ in Convenience Features for more details).
1. Press the [Menu] button and use the direction buttons to select
Then, press the [Enter] button.
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2. Use the direction buttons to move to
the desired forward option, and press
the [Menu] button.
3. If the phone number to forward is
saved, select [Save] and press the
[Enter] button.
4. If the phone number is not saved or you want to modify the saved
phone number, select [Edit] and press the [Enter] button. Enter the
phone number and press the [Enter] button and repeat step 3.
8. Configuration
Press the [Menu] button and use the direction buttons to select
Then, press the [Enter] button.
Move to the desired menu and press the [Enter] button.
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Changing Your Password
This option allows you to change the 4-digit password which is used to
prevent unauthorised use of your phone or to set certain phone features.
z
Default value of password is 1234.
1. Press the [Menu] button and use the direction buttons to select
Æ [1. Password]
Then, press the [Enter] button.
2. Enter the four digits of the current
password and press the [Enter]
button.
z
The entered password is displayed as
asterisks (‘4’).
3. The [New Password] screen appears. Enter a new password and
press the [Enter] button.
4. The [Confirm New Password] screen appears. Re-enter the new
password to confirm and press the [Enter] button.
Locking Your Phone
If you lock your phone, this prevents others from using it without your
permission. There are three options:
z
Unlocked: Phone is not locked (this is the default setting).
Locked All: Prevents phone from making or receiving any calls.
z
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Locked Out: Prevents phone from making outside calls.
1. Press the [Menu] button and use the direction buttons to select
Æ [2. Locked]
Then, press the [Enter] button.
2. Enter the password for the phone.
z
z
Default value of password is 1234.
If you cannot remember your
password, see your system administ-
rator.
3. Use the direction buttons to select the lock option.
Then, press the [Enter] button.
Setting the Answer Mode
The answer mode can be set to Ring, Auto Answer or Voice Announce.
Ring mode is the normal setting where you have to lift the handset or
press the [Send] button to answer. Auto Answer and Voice Announce
modes automatically answer calls for you.
1. Press the [Menu] button and use the direction buttons to select
Æ [3. Answering Mode]
Then, press the [Enter] button.
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2. Use the direction buttons to select
the answering mode.
z
Ring: The phone rings when a call
arrives.
z
Auto Answer Mode: The phone
automatically answers an incoming
call.
z
Voice Announce: You hear the caller’s
voice through the speaker and you must lift
the handset or press the [Send] button,
to be connected to the caller.
Then, press the [Enter] button.
Setting the Boss Answering Mode
To set the boss answering mode the phone must be assigned as a
“boss” station in programming. The options for answering are the same
as those described in Setting the Answer Mode, above.
1. Press the [Menu] button and use the direction buttons to select
Æ [4. Boss Answering]
Then, press the [Enter] button.
2. Use the direction buttons to select the
boss answering mode.
z
Ring: The phone rings when a call
arrives.
z
Auto Answer Mode: The phone
automatically answers an incoming call.
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z
Voice Announce: You hear the caller’s
voice through the speaker. Lift the handset
or press the [Send] button, to be connected
to the caller.
Then, press the [Enter] button.
Phone Language
You can set the language for the LCD screen display (e.g. English).
1. Press the [Menu] button and use the direction buttons to select
Æ [5. LANGUAGE]
Then, press the [Enter] button.
2. Press the direction buttons to select
the language.
z
The language is set to English by
default.
Then, press the [Enter] button.
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Setting the Type of Caller ID (CID)
Display
The CID display on the LCD can be the caller’s name or number (or you
can select ‘no display’). To select the display you want:
1. Press the [Menu] button and use the direction buttons to select.
Æ [6. CID Display]
Then, press the [Enter] button.
2. Use the direction buttons to select the
type of caller ID display.
z
None: Caller IDs are not displayed.
Name : If the name of a caller is
registered with the [Phone Book],
the name will be displayed. If not,
the caller’s telephone number will
be displayed.
z
z
Number : The telephone number of the caller is displayed.
Then, press the [Enter] button.
Setting Absence Messages
If you are likely to be away from your station for a while, you can set a
message to be displayed on the LCD. The message also displays on any
calling phone’s LCD.
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Up to 15 standard messages (numbered 01–15) may be registered with the
system for you to select. Your system administrator can tell you what
they are. To enter a personal message, you can select one of the mes-
sages numbered 16 to 20 which are blank by default.
1. Press the [Menu] button and use the direction buttons to select
Æ [7. Absent Msg.]
Then, press the [Enter] button.
2. Use the direction buttons to select
the desired absence message and
press the [Enter] button.
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To clear an absence message,
move to the message, press the
[Menu] button and select [Clear].
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To enter a personal message,
move to one of the messages 16 to 20, press the [Menu] button, and select
the [Modify] menu to see the message input screen. Enter a message of up
to eight characters. (For information on how to enter characters, refer to
Entering Characters in Things You Should Know.)
Displaying Internal Calls
You can select to display either numbers or names of internal extensions
on the AOM screen.
1. Press the [Menu] button and use the direction buttons to select
Æ [8. Internal Call]
Then, press the [Enter] button.
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2. Use the direction buttons to select
Number or Name.
Then, press the [Enter] button.
Dial Mode
Your phone is set to ‘Enbloc’ dialling mode by default. This means you
must press the [Send] button after entering a phone number in order to
make a call. In the alternative ‘Overlap’ mode, the call is made immedi-
ately you finish entering the number. You can select the mode you prefer.
The advantage of Enbloc dialling is the ability to correct a wrongly en-
tered number before it is dialled.
1. Press the [Menu] button and use the direction buttons to select
Æ [9. Dial Mode]
Then, press the [Enter] button.
2. Use the direction buttons to select the
dial mode.
Then, press the [Enter] button.
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Switching Station Features On and Off
The phone has a number of features which can be turned on or off as
required. Your system administrator can provide you with more informa-
tion on these features and how they are used. They include:
AUTO HOLD
AUTO TIMER
HEADSET USE
HOT KEYPAD
PAGE REJOIN
RING PREF
AUTO CAMPON
DISPLAY SPD NAME
SECURE OHVA
CALL COST DISP
CID REVIEW ALL
STOP CID DISPLAY
AUTO ANS CO CALL
AME P/W
1. Press the [Menu] button and use the direction buttons to select
Æ [0. Station ON/OFF]
Then, press the [Enter] button.
2. Move to the desired feature and
press the [Enter] button to select
On or Off.
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9. My Phone
The My-Phone icon allows you to select a number of other options for
your phone.
Press the [Menu] button and use the direction buttons to select
Then, press the [Enter] button.
Move to the desired menu and press the [Enter] button.
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Selecting the Background Screen
This option allows you to set the start-up background screen on the LCD.
The selections are calendar / spring / summer / autumn / winter images.
1. Press the [Menu] button and use the direction buttons to select
Æ [1. Select BG]
Default calendar screen
Then, press the [Enter] button.
2. Use the Scroll key or the direction
buttons to select the desired screen
and press the [Enter] button.
Entering Your Name
Your name is displayed on the LCD screens of internal phones to which
you make a call. You enter your name as follows.
1. Press the [Menu] button and use the direction buttons to select
Æ [2. My Name]
Then, press the [Enter] button.
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2. When the name input screen appears,
enter a name of up to five characters and
press the [Enter] button.
z
Refer to Entering Characters in
Things You Should Know for how to
entercharacters.
Network Information
You can view the network information for your phone.
Press the [Menu] button and use the direction buttons to select
Æ [3. Network Info]
Then, press the [Enter] button.
The network information is displayed.
Viewing Status Information
The status of the following features you have set on the phone can be dis-
played: Call Forwarding, Absent Message, DND, and Lock.
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Press the [Menu] button and use the direction buttons to select
Æ [4. Status Info]
Then, press the [Enter] button.
The status information is displayed.
Enbloc Timeout
Allows you to select a valid time for the interval between entering a
phone number and pressing the [Send] button when the dial mode of the
phone is set to ‘Enbloc’. Valid times are 30 seconds, 1 minute or 3 min-
utes. When you subsequently enter a number to make a call, you must
press [Send] before this time expires, otherwise the number is cancelled
and you will need to re-enter it.
1. Press the [Menu] button and use the direction buttons to select
Æ [5. Enbloc Timeout]
Then, press the [Enter] button.
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2. Use the direction buttons to select the
timeout value and press the [Enter]
button.
Privacy Option
You can set a password to prevent unauthorised access to your phone’s
functions.
1. Press the [Menu] button and use the direction buttons to select
Æ [6. Privacy Option]
Then, press the [Enter] button.
2. Enter the password, and select [Save]
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To clear a password, enter the password and select [Clear].
Reset Configuration
To delete all saved data (Phone Book and Messages) and return the
phone to its default configuration settings:
1. Press the [Menu] button and use the direction buttons to select
Æ [7. Config. Reset]
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Then, press the [Enter] button.
DS/ITP-5012L Phone User Guide
2. Enter the phone’s password and press
[Enter] to reset.
Caution: Take care when using this feature not to accidentally delete
data you require.
Version Information
To view your phone’s software version:
1. Press the [Menu] button and use the direction buttons to select
Æ [8. Version Info]
Then, press the [Enter] button.
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