THIS MANUAL MUST BE READ IN ITS
ENTIRETY BEFORE OPERATING HEATER
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in
your building.
• Immediately call your gas supplier from a neighbor’s phone.
Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
This heater has been designed to code ANSI Z 21.88a-2000
effective 7-1-2002
This appliance is only for use with the type of gas indicated on
the rating plate.
This appliance is not convertible for use with other gases.
: MUST LEAVE THIS MANUALWITH THE UNITAFTER INSTALLATION
: RETAIN THIS MANUALSAFELY, FOR FUTURE REFERENCE
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WARNING
IMPROPER INSTALLATION,ADJUSTMENT,ALTERATION, SERVICE OR
MAINTENANCE CAN CAUSE PROPERTY DAMAGE, PERSONAL INJURY OR
LOSS OF LIFE.
INSTALLATIONAND SERVICE MUST BE PERFORMED BYAQUALIFIED
INSTALLER, SERVICEAGENCYORTHE GAS SUPPLIER.
This manual applies to the following models only:
FS35ETRBN/US
FS35ETRBL/US
FS35ETRSN/US
FS35ETRSL/US
Freestanding Fire ETR
Electronic Timer Remote
Table of Contents
Limited warranty ............................................................................................................ 2
Contacts ........................................................................................................................ 3
Specifications ................................................................................................................ 4
Dimensions ................................................................................................................... 4
Important points / usage and installation musts ............................................................... 5
Technical specifications ................................................................................................. 7
For your Safety .............................................................................................................. 8
Control panel layout........................................................................................................ 9
Operation....................................................................................................................... 9
Location......................................................................................................................... 13
Venting .......................................................................................................................... 14
Gas connection .............................................................................................................. 14
Log installation...............................................................................................................15
Testing and commissioning ............................................................................................ 16
Maintenance instructions................................................................................................ 17
PCB layout..................................................................................................................... 19
Wiring diagram .............................................................................................................. 19
Wiring diagram-ladder ................................................................................................... 20
Trouble shooting ............................................................................................................ 20
Error codes....................................................................................................................21
Exploded diagrams........................................................................................................ 22
Spare parts list............................................................................................................... 24
Installation notes ............................................................................................................ 26
Installation / commissioning checklist ............................................................................. 27
Installer details ............................................................................................................... 27
CONTACTS
zx
1-800-621-9419
America Corporation
103 International Drive
Peachtree City
Georgia 30269
3
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SPECIFICATIONS
Model:
FS35ETRBN/US, FS35ETRSN/US (NG) United States
FS35ETRBL/US, FS35ETRSL/US (Propane) United States
Description:
Freestanding radiant/convector, glass-fronted, ceramic log space
heater with forced convection and natural draft flue system
Output:
24,000 Btu/hr Natural Gas
Electronic control valve
22,000 Btu/hr Propane
Gas Control:
Burners:
Ember bed, flame and heat burner
Top front louvres
WarmAir Discharge:
Flue:
Natural draft. Approved 4” B vent system
Electronic spark
Ignition:
Power Supply:
115v. 60Hz
Rating Plate Location: Bottom right hand side of pillar
Weight: 141 lb
DIMENSIONS
3”
25 ½”
20”
21”
30”
Gas inlet
3/8” FNPT
10 5/8
”
9”
10.6”
4
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IMPORTANT POINTS / USAGEAND INSTALLATION MUSTS
Unpack the heater and check for damage (DO NOT INSTALL DAMAGED HEATER). If the
heater is damaged, contact your supplier for advice. Before installing the heater, check the
label for the correct gas type (see rating plate, bottom right hand side of pillar). Refer to local
gas authority for confirmation of the gas type if you are in doubt.
Included in the carton
Customer operation information
IMPORTANT
Before using this product, please read this manual carefully to make sure
of proper use of the product:
1 The installation must conform with local
codes, or in the absence of local codes,
the National Fuel Gas Code, ANSI
Z223.1, or the Canadian Installation
Code, CAN/CGA -B149.
8 Read these rules and the instructions
carefully. Check all local codes. Failure
to follow these could cause a malfunction
of the heater resulting in death, serious
bodily injury and/or property damage.
2 For information on gas type see the data
plate on the appliance.
9 This appliance is only for use with the
type of gas indicated on the rating plate.
This appliance is not convertible for use
with other gases.
3 This heater must not be installed where
curtains or other combustible materials
could come into contact with it. In some
cases curtains may need restraining.
10 WARNING: Any change to this heater
or its controls can be dangerous.
4 This is a freestanding appliance
designed for installation with a vertical
flue only.
11 If a gas leak is suspected, turn heater
off, turn gas supply valve off at appliance
connector valve. Open windows to
ventilate area immediately and contact
your dealer or gas company.
5 If you move, check the gas type in the
area where you are moving to. The local
gas authority will be able to advise on
local regulations.
12 DO NOT PLACE CLOTHING OR
FLAMMABLE
MATERIALS,
GASOLINEAND OTHER FLAMMABLE
VAPORSAND LIQUIDS, ON OR NEAR
THE HEATER.
6 This heater discharges a large volume
of warm air to provide even heat
distribution. If the air in the room
contains cooking vapor or cigarette
smoke, and the heater is used on a
carpet, the surface of the carpet may
become discolored. In addition, some
nylon carpets contain dyes which may be
affected by the warm air flow. Some soft
vinyl surfaces are also subject to
distortion, or discoloration by warm air.
To prevent discoloration of carpets, etc.,
a mat should be placed in front of the
appliance, extending about 30” in front
of it.
13 Do not spray aerosols when the heater
is in operation.
14 YOUNG CHILDREN SHOULD BE
CAREFULLY SUPERVISED WHEN
THEYARE IN THE SAME ROOM WITH
THE HEATER.
15 LPG containers must not be installed
indoors.
16 Do not use this appliance if any part has
been under water. Immediately call a
qualified service technician to inspect
the room heater and to replace any part
7 This heater may be installed directly onto
carpet
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of the control system and any gas control
which has been under water.
24 The draft hood on the appliance should
be installed in the same atmospheric
pressure zone as the combustion air inlet
to the appliance and shall be located so
that the relief opening is accessible for
checking vent operation.
17 Adequate clearances for accessibility for
purposes of servicing and proper
operation should be provided.
18 Adequate clearances around air
openings into the combustion chamber
should be provided.
25 The appliance, when installed, must be
electrically grounded in accordance with
local codes or, in the absence of local
codes, with the National Electrical
Code, ANSI/NFPA 70, or the Canadian
Electrical Code, CSA C22.1
19 Do not install in areas where curtains,
drapes, clothing, or other moving
flammables are within 15 inches of this
unit.
26 A gas appliance must not be connected
to a chimney flue serving a solid fuel
burning appliance.
15”
ABOVE
15”
LEFT
Diagram shows
minimum
clearances from
combustible
15”
RIGHT
27 Do not restrict the warm air discharge
by placing articles in front of heater.
materials
28 This appliance must not be used for any
purpose other than heating.
15”
FRONT
29 Do not allow anyone to post articles
through the louvres.
20 Periodic examination of the venting
system is required.
30 Do not allow anyone to sit or lean
against the appliance.
21 The flow of combustion and ventilation
air should not be obstructed.
31 DUE TO HIGH TEMPERATURES, THE
APPLIANCE SHOULD BE LOCATED
OUT OF TRAFFIC AND AWAY FROM
FURNITUREAND DRAPERIES.
22 A manufactured home (USA only) or
mobile home OEM installation must
conform with the Manufactured Home
Construction and Safety Standard, Title
24CFR, Part 3280, or, when such a
standard is not applicable, the Standard
for Manufactured Home Installations,
ANSI/NCSBCS A225.1 or Standard for
Gas Equipped Recreational Vehicles
and Mobile Housing, CSA Z240.4.
32 CHILDRENANDADULTS SHOULD BE
ALERTED TO THE HAZARDS OF
HIGH SURFACE TEMPERATURES
AND SHOULD STAYAWAYTOAVOID
BURNS OR CLOTHING IGNITION.
33 CLOTHING OR OTHER FLAMMABLE
MATERIALSHOULD NOT BE PLACED
ON OR NEAR THEAPPLIANCE.
23 The appliance and its appliance main
gas valve must be disconnected from the
gas supply piping system during any
pressure testing of that system at test
pressures in excess of 1/2 psi (3.5 kPa).
34 INSTALLATIONAND REPAIR SHOULD
BE DONE BYAQUALIFIED SERVICE
PERSON. THEAPPLIANCE SHOULD
BE INSPECTED BEFORE USE AND
AT LEAST ANNUALLY BY A
PROFESSIONAL SERVICE PERSON.
MORE FREQUENT CLEANING MAY
BE REQUIRED DUE TO EXCESSIVE
LINT FROM CARPETING BEDDING
MATERIAL, ET CETERA. IT IS
IMPERATIVE THAT CONTROL
The appliance must be isolated from the
gas supply piping system by closing its
equipment shutoff valve during any
pressure testing of the gas supply piping
system at pressures equal to or less than
½ psi (3.5 kPa).
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COMPARTMENTS, BURNERS AND
CIRCULATING AIR PASSAGEWAYS
OF THE APPLIANCE ARE KEPT
CLEAN.
38 WARNING: DO NOT OPERATE
APPLIANCE WITH THE FRONT
REMOVED, CRACKED OR BROKEN.
REPLACEMENT OF THE GLASS
SHOULD BE DONE BY A LICENSED
OR QUALIFIED SERVICE PERSON.
35 The glass window shall be replaced as
one piece as supplied by the
manufacturer. See log and glass
installation on page 15.
39 WARNING: Electrical grounding
instructions. This appliance is equipped
with a three prong (grounding) plug for
your protection against shock hazard
and should be plugged directly into a
properly grounded three-prong
receptacle. Do not cut or remove the
grounding prong from this plug.
36 Do not substitute glass, glowing embers
or logs. Use only glass, glowing embers
and logs supplied by manufacturer.
37 Caution: Do not operate unit with broken
glass.
TECHNICAL SPECIFICATIONS
Natural Gas
Btu/hr
Propane
Btu/hr
200
Gas Input Rate:
Pilot:
200
Low:
High:
11,000
32,000
9,000
29,000
Minimum permissible
gas supply pressure for
WC
7"
10.5"
WC
10"
13"
Min:
purpose of input
Max:
adjustment
Gas Connection:
Flue Termination:
Fan:
3/8" FNPT
An approved 4" vent cap must be fitted to all installations
90 Watt 2 speed tangential
Combustion System:
Ignition System:
Operation:
Multi port burner and ceramic logs
Continuous spark electronic ignition
Finger touch control buttons or remote control
Electronic thermostat High~Low / Off
Flame picture select option
Temperature control:
Up / Down buttons
Temperature range:
Safety Devices:
Low = 50°F, 60°F~80°F, High 97°F
Flame failure- flame rod
Over heat - thermistors, thermal fuse
Power surge - 3 amp fuse
Room overheat - Automatic cut off at 104°F after 10 minutes
Micro computer timer
Fan delay
Combustion Method:
Flue Type:
Naturally aspirated burner
Approved 4" B vent system
Heat transfer:
Installation Type:
Flue Requirement:
Direct radiation and forced convection
Free standing
Manufacturers minimum, 10 ft vertical.
Local codes may have a greater
requirement and must be followed
7
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FOR YOUR SAFETY READ BEFORE OPERATING
WARNING: If you do not follow these instructions exactly, a fire or explosion
may result causing property damage, personal injury or loss of life.
A This appliance is equipped with an
ignition device which automatically
ignites the pilot. Do not try to light the
pilot by hand
a neighbor’s phone. Follow the gas
suppliers instructions.
• If you cannot reach your gas supplier call
the fire dept.
B. BEFORE OPERATING smell all around
the appliance area for gas. Be sure to
smell next to the floor because some
gas is heavier than air and will settle on
the floor.
C. Use only your hand to push the gas
control buttons. Never use tools. If the
buttons will not activate by hand, don’t
try and repair it, call a qualified service
technician. Force or attempted repair
may result in a fire or an explosion.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance
D. Do not use this appliance if any part has
been under water. Immediately call a
qualified service technician to inspect
the appliance and to replace any part
of the control system and any gas control
which has been under water.
• Do not touch any electrical switch
• Do not use any phone in your building
• Immediately call your gas supplier from
OPERATING INSTRUCTIONS
STOP Read the safety information
above.
If the appliance does not light it will
automatically turn off.
• To turn the unit on (refer diagram
To re-attempt ignition, press the On / Off
button again.
below)
• To adjust the heat
Press the “
“ and “
“ buttons to
increase and decrease the room
temperature setting.
Do not attempt to light the pilot by hand.
• To turn the unit off
Wait for five minutes to clear out any gas.
Then smell for gas, including near the floor.
If you smell gas, STOP! Follow “B” in the
safety information above. If you don’t smell
gas, go to the next step.
Press the On /Off button. The appliance will
turn off.
If the appliance will not operate; follow the
instructions “to turn off the gas to appliance”
and call your service technician or gas
supplier.
Press the On / Off button. This operates
the ignition sequence.
TO TURN OFF GAS TO APPLIANCE
Turn off the appliance by operating the On/
Off button and turn off the power at the wall
switch.
Disconnect the electric plug. This will
isolate the gas supply and prevent the
solenoid valve from opening.
8
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CONTROL PANEL LAYOUT
For your convenience the controls on your new Flame Fire are situated under the cover on the
top right-hand side of the fire and are accessed by simply lifting the lid. All necessary
adjustments to the operation of your fire can be made with these controls.
OPERATION
• TURNING ON
fan is running.
Press the ON/OFF button to operate the
unit. The ON indicator will glow green. The
spark generator will be heard before the
burner ignites and the ON indicator glows
red, indicating that the burner is alight.
Warm air can be felt coming from the
louvres. The fan will come on automatically
after 4 minutes.
• ROOM TEMPERATURE
ADJUSTMENT
The room temperature and preset
temperatures are only displayed and
adjustable while the heater is running.
Press the “
temperature setting or “
“ button to increase the
“ button to
decrease the temperature setting. The
temperatures can be preset to:
If the unit does not ignite on initial use
this may be due to air remaining in the
gas supply line. The spark generator
will only continue for 15 seconds. After
this it will be necessary to press the
ON/OFF button OFF, then ON again.
a)
b)
c)
[L] low (50°F)
[61°F] to [79°F] in 1°F steps
[H] (97°F)
Once the pre-set temperature has been
reached the burners will cycle between high
and low (or high and pilot only depending
on the auto off setting).
• TURNING OFF
Simply press the ON/OFF button to switch
off the unit. The ON indicator will go out.
The convection fan will continue to operate
for several minutes after the burner has
gone out in order to cool the appliance.
• LOCK
The LOCK function will help prevent
accidental operation of the controls.
LOCK is activated by pressing the button
and the LOCK indicator will glow. To
Do not turn off the heater by
unplugging it from the wall. Do not
unplug the heater while the convection
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deactivate the LOCK press and hold the
button for 3 seconds until the indicator
goes off.
you have selectedAM or PM as required,
a small indicator on the left hand side of
the Digital Display indicates the AM/PM
setting.
During normal operation the LOCK may be
activated and all controls, other than the
OFF switch, will be locked. Deactivating
the LOCK releases the controls.
Use the buttons again to set the minutes.
Scroll up or down using the buttons until
the correct time is reached.
If the LOCK is activated while the unit is
turned OFF, then all functions will be locked
including the ON/OFF function. If the unit
is turned OFF while the LOCK is activated,
it cannot be turned ON again until the
LOCK is deactivated.
Press the TIMER SET button five times to
lock in the time. The CLOCK and TIMER
indicators will go out. Asmall indicator on
the digital display will flash to show that the
clock is operating.
• TIMERS / PREHEAT
• FLAME
This heater has two programmable timers,
these allow you to set a start and finish
time. The temperature is preset each time
the timers are activated.
To operate the FLAME function, press the
FLAME button. This function will
automatically override the thermostat and
set the unit to a default Medium High heat
setting for full visual flame effect.
There is also a preheat function that
measures the temperature of the room and
estimates the time it will take to bring the
room up to the preset temperature by the
programmed start time.
• AUTO OFF
AUTO OFF is activated by pressing the
button and the AUTO OFF indicator will
glow when on.
This means that the heater may start
heating an hour or more before the
programmed start time.
When the AUTO OFF function is on and
the room temperature reaches or exceeds
the pre-set temperature then the burners
will reduce to pilot only.
• PROGRAMMING THE ON / OFF
TIMERS
When theAUTO OFF is off then the burners
will reduce to the front (ember) burner and
pilots.
Before programming the Timers you must
ensure that the clock has been set to the
correct time.
• SETTING THE CLOCK
Press the SET TIMES button twice. The
digital display will show AM 6:00 and the
TIMER 1 - ON indicator will flash.
When the appliance is first plugged in or
after a -po-w:e-r-failure, the Digital Display will
.
Set the desired start time the same way
as for setting the clock. Be aware that the
heater may start up much earlier than the
programmed start time due to the preheat
function, as explained earlier.
show
Press the SET TIMES button once, the
Clock indicator will flash. Press and hold
the “
“or “
“ button, the minutes will
begin to count up or down until they reach
00, the time will now change by one hour
increments.
Press the SET TIMES button again, the
TIMER 1 - OFF indicator will flash.
Set the desired stop time the same way
as for setting the clock.
Release the button when the correct hour
shows on the Digital Display. Confirm that
Press the SET TIMES button once to
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proceed to TIMER 2 - which is
programmed in the same way - or three
times to return to the clock display. This
must be done within 1 minute of setting the
time to lock it into the memory.
again when the power comes back on, but
the time will be slow by the duration of the
power failure. To set the clock to the
correct time after the power has come
back on, simply follow the instructions on
page 10.
The digital display will show the current
time. Asmall indicator on the digital display
will flash to show that the display has
returned to the clock.
• OVERRIDE
This function is intended to be used to
manually override the current operation of
the heater. For example; If the heater is in
stand-by mode (ie. between finishing time
and starting time of a timer), and the
OVERRIDE button is selected, then the
heater will begin to operate and heat the
room.
After setting timer 2 the SET TIMES button
must be pressed once within one minute
of programming to lock in the times and
return to the clock display.
The timers operate over a 24 hour period,
and will activate 7 days a week when set.
Press the OVERRIDE button to activate.
The indicator light will flash when active.
• OPERATING THE TIMERS
Before operating the timer(s), the clock
time must be correct and a starting time
and finishing time for the timer(s) must be
programmed, see page 10. Both timers
operate in the same way.
To manually deactivate the OVERRIDE
press the OVERRIDE button again. The
OVERRIDE indicator will go out, and the
heater will return to stand-by mode.
The heater will continue to operate on
OVERRIDE until the OVERRIDE button is
pressed again, or one of the timers takes
over the operation of the heater. This
means that the OVERRIDE mode will
automatically turn off if a programmed
starting time is reached. The heater will
then return to operating at times
programmed into the timer(s). Turning the
heater off will also deactivate the
OVERRIDE.
Ignite the heater and select the preset
temperature as for normal operation.
Press the timer 1 and / or timer 2 button(s).
The timer indicator(s) will glow and the unit
will change to stand-by mode. The burners
will extinguish and the ON indicator will
change from red to green. The display will
show the start time for the selected timer
briefly before returning to the clock display.
When the heater is in stand-by mode, you
can display and change the clock and the
on and off times for both timers in the same
way as described earlier.
• REMOTE CONTROL
The remote control can only be used for
manual operation of the heater. If the
heater is in stand-by (timer) mode then only
the OFF button will work. Pressing the OFF
button when the heater is in stand-by mode
will deactivate the timers and the heater
can now be operated manually.
The timers can be deactivated by either
pressing the timer button(s) that you want
to deactivate or by turning the heater off
using the ON/OFF button.
NOTE: If there is a power failure, the
system memory will retain the Timer
programs, and the clock will stop at the
time the power goes off. The clock will start
The ON and OFF buttons on the remote
work in the same way as the ON / OFF
button on the control panel as do the “
“ and “
“ buttons.
11
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• TO REPLACE REMOTE CONTROL
BATTERY
ON BUTTON
Operates the unit
manually.
The battery is held in a clip that slides out
the bottom of the remote control. The clip
is removed by inserting a coin or similar
into the recess in the back of the remote
control and sliding downwards.
OFF BUTTON
Stops unit
manually.
The battery must be of type CR 2032 and
will only operate if installed the right way
up, as shown below.
TEMPERATURE
ADJUSTMENT
Increases or
decreases
the temperature
setting.
Remove the battery if the remote control is
not going to be used for a long period. This
will help avoid damage from leaking
batteries.
NOTE: Some fluorescent lights may
interfere with the transmission of remote
control signals, in this case changing the
position from which you are operating the
remote control may help.
REMOTE CONTROL
BACK
BATTERY
Note the + side of the battery is
facing the rear of the remote
control
Avoid getting the remote control wet, or
dropping it.
The remote control works within 15 feet and
an angle of 40° to the receiver on the unit.
12
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LOCATION
When positioning the heater, the main points governing the location are:
5. The heater is not designed to be built
1. Flue connection and proper venting
2. Warm air distribution.
into bookcases or shelves or any
combustible opening.
3. Adequate air supply.
6. Check that room ventilation complies
with local regulations.
4. The heater must not be installed where
curtains or other combustible materials
could come into contact with it. In some
cases, curtains may need restraining.
7. Installation location shall provide
adequate combustion and ventilation air.
8. A gas appliance must not be connected
to a chimney flue serving a separate
solid-fuel burning appliance.
See below for minimum clearances
required.
15”
ABOVE
15”
LEFT
15”
RIGHT
15”
FRONT
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VENTING
Use only an approved B vent system
horizontal at any stage. There must not
be more than 2 bends in any system.
Any horizontal section of flue must be
less than 1/3 the length of vertical flue
which follows it.
• Position the heater.
• Suspend a plumbline from the ceiling to
the centre of the flue socket.
• Mark the centre of the flue in the ceiling.
See below diagram
• Make a small hole in the ceiling and
double check that the flue system will be
at least 1” clear of combustible
materials.
An approved B vent system must be
attached by mechanical means to the flue
spigot and sealed using an approved high
temperature sealant.
• Cut the hole for the flue.
**
• Fit the ceiling plate, flue and decorative
cover.
X
The decorative cover must be able to slide
up to give access to the flue collar. The
inner flue must be supported independently
of the heater but allowing sufficient
movement to allow connections to and
disconnections from the flue collar.
X/3 maximum
10 ft
Minimum **
4 ft
It is recommended that the flue be
installed vertically only. If installation
prevents this then there must be at
least 4 feet of vertical flue before any
bends. The flue must not fall below
maximum
minimum
2 bends
** Refer to local codes for other minimum
requirements.
GAS CONNECTION
On completion of work, check for gas
leaks.
• RUN GAS SUPPLY
For pipe sizing, refer to your local gas
installation codes.
Use a soapy solution all gas connections.
Leaks will be visible when the soapy
solution forms bubbles. When finished wipe
soapy solution with rag to remove residue.
• PURGE SUPPLY OF AIR AND
DEBRIS
All foreign materials such as filings must
be purged from the gas supply, as they may
cause the gas valve to malfunction.
A means to measure the gas pressure
immediately upstream of the supply
connection to the appliance shall be
provided by the installer.
Gas inlet
3/8” FNPT
10 5/8
”
Connect and tighten union.
10.6”
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LOG INSTALLATION
The logset is packed inside the unit and
the packaging must be removed prior to
installing the logset in its correct position.
• Open both side panels.
• Remove fasteners on both sides of the
top glass retainer.
• Lift retainer away from unit.
• Loosen screws on bottom glass retainer.
• Carefully lift glass out of bottom channel.
• Carefully remove log packaging.
The logset has two holes underneath for
location onto the pins inside the unit.
Place the logset into the unit ensuring that
the locating pins enter the two locating
holes on the bottom face of the logset.
Gently place loose ember bed material
in front of the front log only. Do not
pour as dust particles from the plastic
bag may block the burner ports.
Level it with a pencil or screwdriver and
remove excess material.
Note: The ember bed material must be
placed after the logs are fitted. If the logs
are to be removed for any reason, the
ember bed material must be removed first
and replaced after the logs are refitted.
Any material that prevents the logs sitting
flat on the burner top can upset the burning
pattern and performance of the heater.
• Replace glass and top glass retainer,
tighten bottom glass retainer screws.
WARNING: Failure to position the parts
in accordance with these diagrams or
failure to use only parts specifically
approved with this appliance may result in
property damage or personal injury.
Note: Fit glass so that the joint in the glass
seal is at the bottom.
• Take care not to damage seals.
• Reinstall side panels.
Note: When first lighting the heater, the
logs need to be burnt in, which may take
approximately 2 hours. The flame color
may change after the initial burning in
period.
15
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TESTINGAND COMMISSIONING
• TESTING PROCEDURE
It is the responsibility of the installer
to check that under normal operating
conditions of the appliance, all flue
gases are exhausted to the outside
atmosphere and that there is no
spillage of combustion gases into the
room.
Turn gas supply on and plug the unit into
the power supply. (Caution 115V)
• TO CHECK BURNER PRESSURE
• Refer to rating plate.
COMMISSIONING
• Remove the wiring cover panel.
• INSTALLATION / COMMISSIONING
CHECKLIST
• Remove test point plug and attach
manometer to test point.
Complete the installation checklist and the
installer details on page 27 and make sure
that this instruction book is left with the
customer.
The test point is on the bottom front face
of the gas valve.
• Light heater, turn to High heat setting and
check pressure.
• INSTRUCT CUSTOMER ON USE OF
UNIT
• If adjustments are necessary, the
regulator is situated on the front of the
gas control.
Explain to the customer about use and care
of unit. Make sure the customer
understands the instructions.
• After checking pressure, turn the unit off,
remove manometer and replace test
point plug.
• EXPLAIN
Ignition (on / off), adjusting heat level,
programming timers, flame setting, auto
off, lock, override and the remote control.
• Turn the heater on and off a few times to
check ignition.
NOTE:
• When you are satisfied that the heater is
working correctly, reassemble panels.
THE MANUFACTURE RESERVES THE
RIGHT TO CHANGE OR MODIFY
SPECIFICATIONS WITHOUT NOTICE
• All burner aeration is factory preset and
cannot be adjusted.
• If you are unable to get the unit to operate
correctly, refer to Troubleshooting on
Page 20, before contacting your local
service contact as listed on Page 3.
• It may take approximately 2 hours for the
logs to achieve their full flame pattern
and glow.
• During the initial burning in period,
some smoke and smell may be
experienced. The heater should be
run on the high position in a well
ventilated room until these
dissipate.
16
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MAINTENANCE INSTRUCTIONS
IMPORTANT MAINTENANCE INSTRUCTIONS
ANNUAL INSPECTION
A heater should not be used if you suspect
there may be a problem, and a service
agent must be called to investigate the
cause of the problem.
The unit should be inspected at least once
a year by a qualified service technician
including inspection of the flue system.
The appliance area must be kept clear and
free from combustible materials, gasoline
and other flammable vapors and liquids.
Normal
• CLEANING INSTRUCTIONS.
Before cleaning, make sure the electrical
power and gas are turned off and that the
unit has cooled down.
Abnormal
WARNING:Do not clean the glass or unit
when hot.
Do not remove any internal wiring covers.
Do not use abrasive cleaners.
Do not use solvent based cleaners.
• OUTER CASE
Normal
The outer case of the fire place should be
cleaned with a soft, damp cloth.
Do not use aerosol polishes to clean the
casing while the fire is in operation.
Do not damage or distort any part of the
heater
Do not use wet cloth or spray cleaners on
burners
Abnormal
The main burners are designed to produce
some yellow flame but should not produce
smoke or excessive soot.
• VENT MAINTENANCE
The flue should be inspected annually for
blockages and signs of damage.
NOTE: The flames may take up to 15
minutes to settle from ignition when the
heater is cold.
• VISUAL INSPECTION OF FLAME
Check that the pilot and burner flames are
operating normally.
• ELECTRIC MOTOR MAINTENANCE
If the flames appear either very short or very
long and streaky or are producing smoke
or soot deposits then there may be a
problem with the heater or the gas supply.
Motors are permanently lubricated and
needs no lubrication.
Keep fan and motor free of dust and dirt,
clean annually.
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The heater should be serviced
annually only by an authorised person.
4
3
• GLASS
CLEANING. (May be performed by the
owner)
REPLACEMENT
AND
2
2
It is best to handle the glass with clean
gloves to avoid smearing the glass with
finger prints which might show after
replacement.
1
1
Refer diagram opposite
Loosen the side panel retaining screws.(1)
Access can now be obtained to the two
top glass retaining screws.(2)
• FAN REMOVAL (Only to be carried
out by qualified service technician)
Gently lift the retaining trim away from the
glass.(3)
Refer diagram below
NOTE: The fan has a permanently
Carefully lift the glass out of the bottom
retaining channel, taking care not to
damage the fiber seal on the perimeter of
the glass.(4)
lubricated bearing. DO NOT OIL.
Open the right-hand panel of the heater (1)
and undo the cable connection between the
fan assembly and wiring loom.(2)
The glass may be cleaned with a damp
sponge and soapy water. If the seal is
damaged it should be replaced. Remove
any soot deposit from the log set with a
soft brush and a vacuum cleaner. Soot
deposit may indicate that the flue is not
drawing properly. Check the flue for correct
operation.
On the back of the heater loosen the 4
Phillips screws holding the fan bracket.(3)
The fan, complete with the fan support
bracket, can now be removed for cleaning
and replaced as is necessary.
Reassemble in reverse order.
It is best to handle the glass with clean
gloves to avoid smearing the glass with
finger prints which might show after
replacement.
NOTE: When replacing the glass make
sure that the joint of the fiber seal is at the
bottom of the glass.
•
BURNERS
Due to the design of the burners in this
heater, they do not require cleaning by the
owner. The burners should be cleaned
once a year by a qualified service agent.
2
1
3
3
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WIRING DIAGRAM
Caution: Label all wires prior to
disconnection when servicing
controls. Wiring errors can cause
improper
operation.
and
dangerous
Verify proper operation after
servicing.
PCB LAYOUT
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WIRING DIAGRAM-LADDER
TROUBLE SHOOTING
SYMPTOM
CAUSE
No power present
No gas present
power cut
Air in gas pipe
Ignition failure
Leaking gas
SOLUTION
Ensure power cord is plugged in and turned on
Ensure gas supply is turned on
Re-ignite after power is restored
Purge air (installer)
Repeat lighting procedure.
Turn gas off at meter and call installer
Burner will not light
Smell of gas
Heater still warming up The fan is programmed to start after the heater has
been operating for 4 minutes.
Fan not working
The fan is programmed to continue running for 4
Heater cooling down
Fan does not stop
Small soot deposit
minutes after the burners have been extinguished
Normal operation
No action required
Inadequate flue system
Log misalignment
Incorrect gas pressure
Soot deposit forming on
glass or logs
Call service department/agent
Condensation on glass Normal operation
Allow fire to warm up
Streaky lines on glass
Digital error message on
control panel
Normal operation
Remove and clean glass
Electronic fault detected Refer Error Messages page 21
NOTE:
If you have any other faults or problems, please refer to your Installer or local qualified service agency
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ERROR CODES
• ERROR CODE MESSAGE
The Flame Fire ETR has the ability to check its own operation continuously. If a fault occurs,
an Error Message will flash on the Digital Display of the control panel. This assists with
diagnosing the fault, and may enable you to overcome a problem without a service call. Please
quote the code displayed when enquiring about service.
Error code
Probable cause
Comments
Check gas is turned on.
Service call if repeated
Check gas is turned on.
Service call if repeated
Ignition failure
11
Flame failure
Overheat
12
14
Service call
Lower rom temperaure to
less than 104°F
Room overheat
16
Service call
Service call
Service call
Service call
Service call
Service call
Service call
Service call
Service call
31
Room temperature sensor faulty
32
Overheat temperature sensor faulty
Faulty ON / OFF switch
Faulty soleniods
33
70
71
Faulty flame rod
72
Communication error
Flue block
73
99
--:--
Power failure
In all cases, you may be able to clear the Error Message simply by turning the unit OFF, then
ON again. If the Error Message still remains or returns on the next operation, please contact
your nearest service contact and arrange for a service call.
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EXPLODED DIAGRAMS
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SPARE PARTS LIST
ITEM NO.
QTY.
1
1
1
6
2
1
1
1
1
1
1
1
1
1
9
9
1
1
9
3
1
1
1
1
1
1
1
1
6
2
2
4
2
2
2
2
2
2
1
1
1
1
1
1
1
1
2
1
1
1
1
1
1
1
PART NO.
7992-1
DESCRIPTION
FLUE SPIGOT ASSY FS NAT USA
1
2
3
4
5
6
7
8
7074
7075
6624
6625
7028-5
7926
7022V
7022SP
7020V
7020SP
7471V
7471SP
7141
7130
7129
7069V
7069SP
9028
6651
7950
7951
7338
7175
7337
7183
7906
7175
9064
7870
7871
7875
7876
7872
7873
7900
7902
7986
7904
7985
7928
7929
7930
7943
7944
7952
7953
7924
4990
7044
6384
7276
7258
7508
HEAT EXCHANGER FRONT ASSY 3+3H
HEAT EXCHANGER REAR ASSY 3H
BURNER EXCHANGER TRANSFER TUBE
BURNER HEAT EXCHANGER BRACKET
FLUE SPIGOT DRAUGHT DIVERTER
COMB CHAMB ASSY FS ETR USA PAI
BASE PANEL FS VIPER
BASE FS SP
PILLAR FS VIPER
PILLAR PAINTED SP
PILLAR FRONT FS35ETR VIPER
PILLAR FRONT FS35ETR SP
FAN QLN65/0030-3038LH MVL 110V
FAN MTG SLEEVE
FAN MTG GROMMET
FAN MT BRKT FS MVL VIPER
FAN MT BRKT FS MVL SP
SCREW 8X5/8 MUSH HEAD 33611923
CUSHION RUBBER REH210
INJECTOR BLOCK BRKT FRONT MKII
INJECTOR BLOCK BRKT REAR MKII
INJECTOR BRAY 260 CAT33 MULTI
INJECTOR BRAY 120 CAT23 SINGLE
INJECTOR BRAY 560 CAT33 MULTI
INJECTOR BRAY 200 CAT33 MULTI
INJECTOR BRAY 180 CAT23 SINGLE
INJECTOR BRAY 120 CAT23 SINGLE
SCREW M4 X 8 PHPMZ SPRINGWASH
PILOT BODY TOP CONVERTIBLE
PILOT CONVERTIBLE HOOD 2 FLAME
ELECTRODE
ELECTRODE NUT (S.I.T)
INJECTOR NG 51
INJECTOR LPG 31
ELECTRODE NUT ETR
SPACER ELECTRODE PILOT
ELBOW 6mmx1/8"BSPT BFM690602
PILOT BRACKET FRONT USA
PILOT BRACKET REAR ETR USA
GAS SUPPLY TUBE A FSETR
GAS SUPPLY TUBE B FSETR
GAS SUPPLY TUBE C FSETR
PILOT TUBE FSETR FRONT
PILOT TUBE FSETR REAR
INJECTOR BLOCK A+B
INJECTOR BLOCK A+C
FRONT BURNER US ASSY PAINTED
MAIN BURNER NG/LPG USA FLAME
CERAMIC LOG SET c/w GRANULES
BURNER COSYPANEL
BURNER BRACKET
AERATION SLEEVE SHORT
HEATSHIELD RH FS35ETR
BLACK
SILVER
BLACK
SILVER
BLACK
SILVER
9
10
11
12
13
14
BLACK
SILVER
15
16
17
18
19
NG
LP
NG
LP
NG
LP
21
23
24
25
26
27
28
29
NG
LP
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
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51
1
1
1
1
1
2
1
1
2
2
2
4
2
2
1
1
1
1
1
5
5
1
1
1
1
1
1
1
1
1
1
1
2
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
7988V
7988SP
7472
7062
7060
REAR PANEL FS35ETR VIPER USA
REAR PANEL FS35ETR SP USA
AIR GUIDE LOWER FS35ETR
HEATSHIELD LOWER RH FS ETR
HEATSHIELD LOWER LH FS
ELECTRODE SLEEVE
TOP PANEL ASSY FS35ETR VIPER
TOP PANEL ASSY FS35ETR SP
MAGNET FS
BLACK
SILVER
52
53
54
55
56
7564
7482V
7482SP
7136
9200
9025
7050
7240
9115
7019V
7019SP
7018V
7018SP
7063
7029
7029BN
7099
7099BN
4996
7004
7033
7037
7518
5327G
7513
4991
4992
6308
6313
7536
7537
7539
7542
7544
7507
7549
7491
7545
7545S
7512
BLACK
SILVER
57
58
59
60
61
62
63
NUT M8 HEX MACH MS ZINC PLATE
SCREW 8 X 5/8 S/TAP PANHEAD ZP
HINGE BKL
LOG LOCATING SLEEVE
SCREW M5 X 25 PHSMZ PHIL
SIDE PANEL RH FS35 VIPER
SIDE PANEL RH PAINTED FS35 SP
SIDE PANEL LH VIPER
SIDE PANEL LH PAINTED FS SP
FAN INLET GUIDE FS
LOUVRE TUBE FS 9.5 GOLD
LOUVRE TUBE FS 9.5 BLK NICKEL
LOUVRE TUBE RD 15.8 GOLD
LOUVRE TUBE RD 15.8 BKL NICKLE
GLASS PANEL ASSY IB35/FS35
BURNER DIVERT PANEL PTD ETR
GLASS RET TOP ASSY PAINTED
GLASS RET BOTTOM ASSY PAINTED
FRONT PILOT SHIELD ETR
BLACK
SILVER
BLACK
SILVER
64
65
66
BLACK
SILVER
BLACK
SILVER
67
68
69
70
71
72
73
74
75
BRAND BADGE GOLD
PARTITION PANEL FS35ETR
GAS CONTROL ASSY LP US FS35ETR
GAS CONTROL ASSY NG US FS35ETR
O RING MAIN GAS
NG
PROPANE
76
77
78
79
80
81
82
83
84
85
86
GAS TUBE RETAINER
RECEIVER UNIT ETR-015X01
RECEIVER UNIT HOLDER 35ETR-016
RECEIVER COVER 35ETR-017
SPARK IGNITOR ETR EI-145
PCB ASSY ETR 35ETR-020
PCB MOUNTING BRKT ASSY FS35ETR
THERMISTOR OH SWIT.35ETR-023
AIR GUIDE FS35ETR
CONTROL UNIT ASSY 35ETR-010BX0*
CONTROL UNIT 35ETR-010B SILVER**
WIRING COVER FS35ETR
REMOTE CONTROL 556F-2005
FAN DIVERTOR PANEL FS35ETR
THERMISTOR HOLDER RC-312-628
TRANSF. USA ETR ET-277 100V
87
88
89
90
91
7541
7514
7540
7899
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INSTALLATION NOTES
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INSTALLATION / COMMISSIONING CHECKLIST
NO
YES
1. Was a fireplace inspection carried out?
(i.e. clearances, combustibles etc.)
2. Was a manufactured flue system installed?
3. Has specified gas pressure been set?
4. Are decorative logs located correctly on pins?
5. Have ember granules been placed and free of dust and
powder?
6.Has the appliance been test fired for correct operation
(All burners light without delay)
7. Is the end-user fully aware of operating procedure?
INSTALLER DETAILS
Company name: _______________________________________________________
Installers name:
Address:
______________________________________________________
______________________________________________________
______________________________________________________
Phone:
__________________
Mobile:
___________________
Permit number for installation:_________________
Signed: __________________________ Date:
___________________
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zx
Part Number 7917
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