Primera Technology Printer LX810 User Manual

112707-510943-(06)  
User's Manual  
© 2007 All rights reserved  
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Section 1: Getting Started...............................................................................1  
C. Basic Troubleshooting ......................................................................41  
D. Technical Support..............................................................................42  
Section 5: Label Specifications....................................................................43  
Section 6: Technical Specifications.............................................................46  
Section 7: Auxiliary Port Specifications.....................................................48  
Index..................................................................................................................49  
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Section 1: Getting Started  
THANK YOU…  
...for choosing an LX810 Color Label Printer. This printer is  
the perfect way for you to create customized, full color labels  
quickly, easily, and with a touch of class. The LX810 Printer  
will print razor-sharp text and barcodes, vibrant colors, and  
even stunning photo-realistic photographs directly onto rolls of  
labels and card stocks. Operation is simple, quality is high,  
and printed images are durable and highly smudge-resistant.  
To begin using the printer, please refer to the remainder of this  
manual. This User's Manual is your complete step-by-step  
guide to quickly and easily setting up and printing with your  
new Color Label Printer!  
A. CHOOSING A GOOD LOCATION  
Place the printer on a flat surface in a location with  
adequate air circulation to prevent internal heat build up.  
Do not place the printer near heat sources such as radiators  
or air ducts, or in a place subject to direct sun light,  
excessive dust, mechanical vibration or shock.  
Allow for adequate clearance in front of the printer to  
accommodate the printed label stock as it is leaving the  
printer to avoid the possibility of binding or jamming of  
the label stock. Automated re-winders are recommended  
for larger production jobs.  
Allow for adequate overhead clearance for opening the  
top cover to allow easy access to the label stock and ink  
cartridges.  
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B. UNPACKING AND INSPECTION  
While unpacking your printer, inspect the carton to ensure  
that no damage has occurred during shipping. Make sure  
that all supplied accessories are included with your unit. The  
following items should be included:  
Printer  
Power Adapter  
Separate Power Cord  
Software Installer CD  
Color Ink Cartridge  
Dye-Based Black Ink Cartridge  
Starter roll of label stock 6" x 4" High-Gloss  
Tear Bar Guard (This is a white plastic shield attached to  
the Tear Bar for shipping and can be simply pulled from  
the tear bar to reveal the serrated edge. This guard is  
recommended for use when using pre-perforated label  
material.)  
Warranty Statement and Registration Card  
This manual and other printed information  
Save the carton and packing materials. They will come in handy when  
transporting the printer.  
2 Getting Started  
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C. IDENTIFYING THE PARTS  
This illustration shows the front of the printer with its control  
buttons and LED indicator lights.  
Top Cover  
Pause LED  
Pause Button  
Power LED  
Load/Feed  
Button  
Ink Low LED  
Unload Button  
Label Tear Bar  
The Pause Button pauses the printer AFTER the printing of the  
current label has finished to allow for loading of label stock  
and ink cartridges.  
The Pause LED is lit when the printer is paused. Press the  
Pause Button to resume printing.  
The Power LED indicates that the printer is on and ready to  
receive print jobs.  
The Load/Feed Button is pressed in order to load label stock or  
form feed the label stock through the printer.  
The Ink Low LED will illuminate when a cartridge has 10% or  
less of its ink remaining.  
The Unload Button will unload the installed label stock by  
reversing it through the printer. Make sure to tear off the print-  
ed labels before pressing the Unload Button.  
NOTE: Always use this procedure to unload label material. DO NOT  
ALLOW THE END OF THE ROLL TO FEED THROUGH THE  
MACHINE!  
The Label Tear Bar is a serrated edge for conveniently tearing  
your finished labels from the printer.  
WARNING. Sharp Edges. Keep fingers and other body parts away from the  
tear-off bar.  
Getting Started 3  
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This illustration shows the input ports and power switch found  
on the rear panel of the printer.  
USB Port  
Auxiliary Port  
Power Switch  
Power Input Port  
D. MINIMUM PC SPECIFICATIONS  
For optimal printing speed you must have a PC with the  
following minimum specifications:  
Pentium IV Processor  
512 MB of RAM  
5 GB of Free Hard Drive Space  
E. MINIMUM MAC SPECIFICATIONS  
Before getting started, it is important for you to verify that  
your computer meets the recommended system requirements.  
Here's what you need in order to successfully print:  
G4 PowerPC 700MHz or higher running OS X version 10.2  
or higher  
256MB RAM  
Free hard drive space of at least 5 GB  
Available USB Port  
Do not connect the printer to any USB hubs or the USB  
port on your keyboard. It should be connected directly to  
an onboard USB port.  
If your computer does not have at least these minimum system  
requirements, system performance may not be acceptable.  
4 Getting Started  
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F. APPLYING POWER  
1. Locate the power adapter supplied with your printer.  
2. Place one end  
of the adapter  
cord into the  
power port on  
the rear panel  
of the printer.  
3. Plug the power  
cord of the  
adapter into an  
available wall  
outlet or surge  
protecting  
power strip.  
Once the power cord is connected, the printer can be  
switched on and off using the power switch.  
G. INSTALLING THE DRIVER AND SOFTWARE  
The Color Label Printer is designed to be used with nearly  
any IBM-PC® or compatible running Windows 2000/XP/Vista  
or a Macintosh running OS 10.2 or higher. The printer is  
equipped with a USB 1.0/2.0 port. This port is the means  
through which it receives data from your computer. To con-  
nect the printer to your computer, use the included shielded  
USB cable. The software installs as follows:  
PC Installation  
1. Insert the Installation CD into your computer. In a few  
moments the installer program should launch  
automatically. If not, perform the following steps:  
a. Double click My Computer Icon, then double click  
the icon of the appropriate CD drive containing the  
software installer disc.  
b. Double click INSTALL.exe then click the Quick Start  
Install Button.  
2. Follow the on screen instructions to install the software.  
These steps are illustrated below:  
a. Apply power  
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b. Plug in USB Cable  
i. After a few moments Windows will detect the  
printer and attempt to install the printer driver.  
You will be prompted with a dialog box like the  
one shown here:  
Windows XP Message  
Windows Vista Message  
Click “Continue Anyway” or "Install Anyway."  
ii. Once installed the "Color Label Printer" icon  
will appear in the printers folder.  
3. Once the printer driver is properly installed, the installer  
application will prompt you to install label stock and  
the ink cartridges. You will also be asked to complete a  
cartridge calibration procedure. Follow the on screen  
instructions to complete this install. More information on  
installing the label stock and ink cartridges is available  
in Section 2 of this manual.  
4. Next the installer will install NiceLabel. NiceLabel is an  
easy-to-use software application for making your labels  
and creating barcodes.  
5. Click Finish to complete the install.  
Note: For optimal printing speed you MUST reboot the PC after installing  
the software!  
6 Getting Started  
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Mac Installation  
1. Insert the Installation CD into your computer. In a few  
moments the Color Label Printer Icon should appear on  
your desktop.  
2. Double click on the Color Label Printer Icon.  
3. To run the installation, click on the ColorLabelSeries.pkg  
file.  
4. Follow the on screen instructions to install the software.  
5. Apply power and plug in the USB cable. Wait for the  
printer to initialize (lights will stop flashing) before moving  
to the next step.  
6. After the software is installed you will need to add the  
printer. Open the Printer Setup Utility located in the  
Applications - Utilities folder.  
7. Click Add. Select the Color Label Printer from the list of  
available printers. Click Add again.  
Getting Started 7  
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Section 2: Supplies and Driver  
Settings  
A. ABOUT INK CARTRIDGES AND LABEL MATERIAL  
(PIGMENT-BASED VS. DYE-BASED INKS,  
GLOSS VS. PLAIN PAPER)  
Label Material: Primera’s TuffCoat High Gloss and Semi-Gloss  
label materials have been specifically designed to be highly  
absorbent to allow water-based inkjet inks to dry quickly.  
While providing for immediate smudge-resistance after  
printing, this characteristic also makes the sheet receptive  
to certain airborne contaminants and could result in a  
discoloration of unprinted areas. Proper testing in the final  
application environment is strongly recommended, especially  
when used on or near products with aromatic vapors or  
products containing volatile solvents.As with all pressure  
sensitive materials, this product should be tested thoroughly  
under end-use conditions to ensure it meets the requirements  
of the specific application.  
Ink Cartridges: For full-color printing, a 3-color ink cartridge  
is available. This cartridge contains the three process-color  
inks of yellow, magenta, and cyan, which combine to produce  
up to 16.7 million printable colors and works very well on all  
label stocks.  
Two different Monochrome ink cartridges are available for  
the printer. First is the Pigment-Based Monochrome Black.  
Pigment-Based inks are for use with plain paper stock. Plain  
paper stocks are desirable because of their low cost but offer  
little resistance to water. The second type of black cartridge  
available is the Dye-Based Monochrome Black. Dye-Based  
inks are formulated for high-gloss and semi-gloss label stock.  
Ink  
Recommended Label Stock  
Pigment-Based Monochrome Plain Paper Label Stock  
Black PN 53020  
Dye-Based Monochrome  
Black PN 53377  
Semi-Gloss and High-Gloss  
Paper Label Stock  
Mono Ink/ Label Compatibility  
8 Supplies and Driver Settings  
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NOTE: If you are printing barcodes on your labels it is recommended that  
you test your combination of label stock and cartridge to make sure  
the barcodes can be read accurately prior to committing to a large  
purchase of supplies.  
B. INSTALLING LABEL STOCK  
Your printer will utilize a wide variety of paper label stock. As  
long as the label stock is paper and can receive ink jet printing  
and is within the allotted size, it will work in the printer.  
Primera carries a large variety of paper label stock that has  
been converted and ready for use with your printer.  
NOTE: All the stock listed on Primera's supply order sheet is semi-gloss or  
gloss and is meant for use with the Dye-Based Black Ink. You can  
use other stock if you like. If using plain paper stock, you will  
most likely have success with the Pigment-Based Black Ink. It is  
recommended that you test your stock and ink combinations before  
committing to a large supply purchase.  
Other paper label stock may also work properly as long as it is  
in specification. Use the following table to identify if a certain  
stock is within specification:  
Max Roll  
Outside  
Core  
Inside  
Minimum Maximum Minimum Maximum  
Label  
Label  
Label  
Label  
Diameter Diameter Width  
Width  
Height  
Height  
Inches  
6
3
1.5  
8.25  
.75  
24  
Millimeters 152.4  
76.2  
38.1  
203.2  
19.05  
609.6  
Label Stock Compatibility Chart  
Supplies and Driver Settings 9  
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The following illustration shows the internal parts you should  
be familiar with when loading stock into your printer:  
Fixed Throat Guide  
Movable Throat Guide  
Roll Arm  
Roll Guide  
!
WARNING.  
Hazardous moving parts.  
Keep fingers and other  
body parts away from the  
paper-feed gears.  
Sensor Position Adjustment  
Installing Label Stock  
The following steps will guide you through loading label stock  
in your printer:  
Make sure power is connected and printer is on.  
1. Open the Top Cover.  
2. Lower the Roll Guide and pull it outward to make room  
for your label stock.  
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3. Pull the Movable Throat Guide outward to make room for  
the label stock.  
1. Open Cover.  
3. Pull Throat Guide Out.  
2. Lower the Roll Guide  
and Pull it Outward.  
4. Remove any shipping tape from your label stock roll to  
ensure that it can unroll freely, making certain that no  
adhesive portion is exposed. It is important to note that  
any exposed adhesive surface can attach itself the the inner  
workings of the print mechanism and cause a media jam.  
5. Place your roll of label stock on the Roll Arm and push it  
inward until it touches the stop.  
6. Flip up the Roll Guide and slide it inward until it touches  
the label stock. (The Roll Guide will automatically pull  
back slightly to the correct position)  
7. Place the leading edge of label stock under the  
Label Stock  
"label stock" symbols on the Throat Guides.  
The label stock should be placed far enough into the throat  
of the printer to correctly position the Movable Throat  
Guide but not yet into the printer itself. The label stock  
should be biased against the Fixed Throat Guide.  
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8. Slide the Movable Throat Guide inward until it almost  
touches the label stock. There must be slightly more space  
between the Throat Guides than the width of the label  
stock. If the label stock is pinched by the guides, poor print  
quality or even feeding problems could result.  
5. Place label stock  
on Roll Arm.  
8. Slide Throat  
Guide inward  
until it almost  
touches the  
label stock.  
6 Slide Roll Guide  
assembly inward.  
9. Feed the label stock further  
7. Place the leading edge of the  
label stock just past the Throat  
Guides, but not into the printer  
itself.  
into the printer until it senses  
the label and automatically  
feeds it through the printer.  
9. Feed the label stock further into the printer until it senses  
the label and automatically feeds it through the printer.  
If the printer fails to feed the label stock, press the Feed  
button on the front panel while continuing to guide the  
label stock into the printer. The printer can sense through-  
hole stock as well. If you are using label stock that has a  
hole punch to identify a transition from backing to label,  
you can adjust the Sensor Position Adjust tab to position it  
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over the identifying mark. The Sensor Position Adjust tab  
has a guide in inches and milimeters that will help you  
identify where to set the tab to align the sensor over any  
identifying mark. To do this, simply measure from the  
center of the hole or mark to the edge of the label stock.  
For instance, if you have a 1/2 inch hole, which starts 1/4  
inch from the edge of the label stock set the guide to 1/2  
inch to make sure the sensor is in the middle of the  
through hole.  
1”  
1/2”  
1”  
1/2”  
Through-hole  
Black Stripe  
0.0 in.  
(0.0) (mm)  
2.5  
(63.5)  
2.0  
(50.8)  
1.5  
(38.1)  
1.0  
(25.4)  
0.5  
(12.7)  
Sensor Position Adjustment  
NOTE: If you are using black stripe sensing label material you will need to  
identify this in the printer driver under the Sensor Type setting.  
Please refer to section D later in this chapter for more information  
on changing driver settings.  
12. Now your stock is installed. Please read the following  
section to install your cartridges.  
Supplies and Driver Settings 13  
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C. INSTALLING INK CARTRIDGES  
Your printer has a built-in ink tracking system. This system is  
designed to warn you if your ink cartridges are low on ink.  
This ensures your labels will print properly and that the  
printer can create large batches of labels unattended and  
worry-free.  
In order to make this system work properly, the cartridges  
must be changed using the procedure listed below. Failure  
to follow this procedure could result in inaccurate ink level  
tracking and could cause your print quality to suffer.  
Ink cartridges are changed as follows:  
If using a PC:  
1. Click Start>Printers and Faxes.  
2. Right-click on the Color Label Printer Icon.  
3. Click on Printing Preferences from the drop-down menu.  
4. Find the option labeled "Clean/Change Cartridges &  
Check Ink…" and click "Properties".  
5. Click "Change Cartridge(s)".  
If using a Mac:  
1. Open the Applications - Utilities folder.  
2 Click on the Printer Setup Utility.  
3. Select the Color Label Printer.  
4. Click the Utility button on the menu bar.  
5. Click the Change Cartridge button.  
For Macintosh and PC:  
6. Open the Top Cover of the printer.  
7. The Cartridge Carrier will align itself to the center of the  
print area.  
8. Press the Cartridge Cover Release to open the Cartridge  
Holder.  
9. Replace/install the cartridge.  
10. Push cartridge cover downward until it snaps in place.  
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11. Click OK on your screen to indicate the new cartridge is  
now installed. Once you click OK you will be prompted to  
align the cartridge. The printer will automatically align the  
cartridge for you as follows:  
2
3
1
a. For Alignment you will need to have installed label  
stock that is equal to or larger than 4" x 4"  
(101.6 mm x 101.6 mm). If your stock meets this  
requirement, skip to step d.  
b. If your installed stock is smaller than 4" x 4", unload  
your current stock by pressing the Unload button. The  
printer will reverse the label stock so that it can be  
removed from the printer.  
c. Load a sheet of paper, not to exceed 8.25 inches or 209  
millimeters in width, by first pulling the Throat Guide  
all the way out, then placing it In the feed area, once  
the printer senses the page it will pull it into place.  
Supplies and Driver Settings 15  
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d. Click OK.  
e. The printer will print the alignment test and scan it  
into memory. Once the alignment is complete you will  
see a confirmation dialogue box on your monitor.  
Click OK. You have successfully installed the ink  
cartridges.  
D. PRINTER DRIVER SETTINGS  
Once the printer driver has been successfully installed, you  
will need to set the driver up with the appropriate print  
options. Refer to the following steps to change or verify your  
printer driver options:  
To find Driver Settings on a PC:  
1. Click the Start button, then click Printers and Faxes.  
Right-click on the Color Label Printer Icon and select  
Printing Preferences from the drop-down menu.  
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NOTE on PC Settings:  
Most applications allow you to change these same printer driver  
options from their "Print" and/or "Printer Setup" screens. This  
means that you don't have to go back to the main printer setup  
window each time you want to change a setting or option in the  
printer driver. These applications will usually give you the same  
choices and options, but in a slightly altered format. Most applica-  
tions do not save your printer driver option changes, but instead only  
use your changes for the current image.  
To find Driver Settings on a Mac:  
Click Print from within any printing application. The  
following screen will appear:  
Click the Copies and Pages drop down arrow. Choose Label  
Printer Settings.  
Supplies and Driver Settings 17  
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The following options are present in both the PC and  
Mac drivers:  
Label Size  
This option is set to Custom as a default. Even though you can  
click Properties and key in the dimensions of your label, this is  
best done from your labeling software. It is recommended that  
the Label Size setting is left to "Custom".  
Orientation  
There are two settings for orientation, Portrait and Landscape.  
If your text and graphics print left to right or as shown on the  
screen, select portrait . If you wish your printing to rotate 90  
degrees from what you see on the screen so it is printing  
horizontally, select landscape as your orientation.  
Portrait  
Print Quality  
Landscape  
There are 6 levels of print quality in the driver. The lower the  
Quality, the faster the print. Quality 1 provides the fastest  
print available while Quality 6 provides the best photo quality.  
It is recommended that you experiment with the different  
levels when designing your label to find a good balance  
between print quality and print speed.  
Color Matching.  
Best for Graphics mode is best used for graphical images  
where accurate color reproduction is not as essential. Images  
printed in this mode will look more vibrant because more ink  
is being used to produce them. However, printing images of  
people may produce skin tones that have a reddish tint.  
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Best for Photos mode is best used for photographic images  
where accurate color reproduction is very essential. Images  
printed in this mode will look lighter than those printed in  
Photo mode. Skin tones especially will look more natural in  
this mode.  
NOTE: Exact color matching of the printed labels to the screen may never  
be possible since there are factors that affect this out of the drivers  
control. The surface of the label reacts with the ink in the cartridge to  
produce the color. For this reason, when printing the same image to  
different types of labels with different surfaces the printed output can  
look entirely different.  
Ink Saturation  
This option controls the amount of ink used when printing an  
image. The default setting is 100%, which will provide the  
most accurate color matching. If the ink is not drying fast  
enough or bleeding, you can decrease the Ink Saturation to  
lessen the amount of ink that is applied to the label.  
Left Margin Offset  
This will be factory calibrated. If fine tuning is needed, increase  
this setting to move the image right on the label; decrease this  
setting to move the image to the left on the label. The unit of  
measure is 0.1mm.  
On a Mac the following settings can be found by clicking  
the Config. Utility button.  
Cartridge Alignment  
Cartridge alignment will align the Black Cartridge to the Color  
Cartridge. You will automatically be prompted to perform this  
alignment each time you install a new cartridge. If you find  
that the black objects are not aligning properly with color  
objects on your label you can run the alignment procedure  
from the printer driver. Click on Cartridge Alignment and  
you will see a Properties button. Press this button to start the  
Alignment procedure. You will be prompted to have label  
stock of 4"x4" (101.6mm x 101.6mm) or larger. If the loaded  
stock does not meet this requirement it can be unloaded by  
pressing the Unload button. Insert larger stock or feed a  
Supplies and Driver Settings 19  
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sheet of paper (no wider than 8.25 inches or 209mm) into the  
print area then click OK to continue. The printer will print an  
alignment pattern then scan that pattern into memory auto-  
matically. Once it has finished you will see a dialog box  
stating that alignment values have been saved.  
Clean/Change Cartridges & Check Ink Levels  
Click this setting and you will see a  
Properties button. Click Properties  
and you will see the ink levels as  
well as buttons allowing you to  
either clean or change your ink  
cartridges. If you have printed a  
label you will see an estimation of  
prints remaining of the last label.  
This number can also be used to  
calculate total number of labels you  
can print from one cartridge and  
also ink cost per label. Use the following formula:  
Labels Remaining X 100 / Percentage of Ink Remaining = Total  
Labels from a Full Cartridge.  
In the example above 300 X 100 / 83 = 361 labels from a full  
cartridge. Use the cost of the ink cartridge divided by the  
total labels from a full cartridge to receive cost per label.  
Clean/Purge  
If it has been more than 48 hours since your last print or if  
your print quality has deteriorated with bands or lines it is  
recommended that you clean the cartridges. This is done by  
clicking the Clean/Purge button. The Clean Purge is done  
as follows:  
a. You will be prompted to load label stock of 4"x 4"  
(101.6 mm x 101.6mm) or larger, into the printer. If  
you have stock of this size or larger, simply click OK.  
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b. If not, press the Unload button found on the front of  
the printer simultaneously to reverse the stock out of  
the print feed mechanism. Load a sheet of paper, not  
to exceed 8.25 inches or 209 millimeters in width, into  
the feed mechanism  
by pulling the  
Throat Guide all the  
way out to make  
room for the paper  
then inserting a  
sheet into the print  
feed area.  
Once the sensor  
"sees" the paper it  
will automatically  
feed it into position  
and will begin to  
print.  
c. The printer will print a purge pattern where swaths of  
each color are printed to clean the jets of the cartridge.  
A series of diagonal lines are printed in each color of  
both cartridges. By examining this pattern you can tell  
if the cartridge is firing all jets or if the cartridge is  
dirty and requires further cleaning. While the blocks  
of color may not print solidly, it is important that the  
diagonal lines be continuous. Repeat this process until  
all diagonal lines print without breaks.  
Change Cartridge(s)  
Click the Change Cartridge(s) button to move the cartridges  
into position for easy access for replacement. For more  
information on this see Section 2-C. When installing  
cartridges you will be prompted to align your cartridges  
as described earlier in this section.  
Details/Print Counter  
Clicking on the Details button will allow you to view informa-  
tion about printer settings stored on the printer. There is also a  
print counter in the details window to help you count the  
number of labels printed since the last time it was reset. Click  
Reset Counter to set the counter to zero. The Restore Factory  
Defaults button will restore the printer settings displayed on  
the details window to factory calibrated defaults.  
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Sensor Type  
INDEX  
Sensor Type refers to the method the printer will use to center  
the print image on your label material. If you are using  
standard die-cut labels or Through-hole label material where a  
hole is punched through each label for alignment purposes use  
the Through-hole/Die-Cut setting. Use Reflective for black  
stripe sensing label material where a pre-printed line indicates  
the break between labels. If you have continuous stock with  
no die-cut or reflective mark, set the sensor type to  
Continuous.  
Rewinder Mode  
This defaults to No. When set to no, the printer will align your  
labels with the tear off bar for easy removal. This mode can be  
set to Yes when using the printer with an automatic rewinder.  
Enable Bi-di Printing  
This setting defaults to Yes for fastest printing. When enabled  
you will be required to perform an alignment print after a new  
cartridge is installed. If you would like to bypass cartridge  
alignment set this setting to No and set the Cartridge Type set-  
ting to Color. You will now be able to skip the alignment print  
after changing cartridges.  
TOF Offset  
TOF stands for Top of Form and this setting allows you to fine  
tune the alignment of your printing on your label stock. This  
will be factory calibrated. If fine tuning is needed, increase this  
value to move the image down on the label. Decrease this  
value to move the image up the label. The unit of measure is  
0.1mm.  
Tear Off Offset  
If Rewinder Mode (described earlier in this section) is set to  
No, the printer will present your labels over the Tear Bar  
for easy removal. This is set at the factory. If fine tuning is  
needed to align the break in your label stock over the Tear Bar,  
increase this setting to eject the label further; decrease this  
setting to eject the label stock less. The unit of measure is  
0.1 mm.  
22 Supplies and Driver Settings  
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Section 3: Using the Printer  
A. USING NICELABEL  
Your printer ships with a basic version of Niceware's NiceLabel  
software. This easy-to-use software is designed to allow you  
to create full color labels with text and barcodes quickly and  
simply. The following is a tutorial to guide you through  
creating and printing a sample label.  
Launch NiceLabel from your computer's Start Menu. Take a  
moment to familiarize yourself with the NiceLabel Main  
Application Window. This will help you navigate the features  
of this program.  
Main Application Window  
Main Menu Bar  
Main Tool Bar  
Tool Box Bar  
Document Window  
Creating a label  
1. Click the New Label Icon  
from Main Tool Bar.  
2. You will see the Label Setup Wizard. This will guide you  
through setting up your label.  
Using the Printer 23  
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a. Set the dimensions of your label and unit of measure  
and click Next.  
b. Select your printer. This should be the Color Label  
Printer. Click Finish.  
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3. Now you will see your label in the Document Window.  
You can start to design your label using Tools from the  
Tool Box. First, we will use the Text Tool.  
Text Tool Icon  
Text Cursor  
a. Click the Text Tool Icon in your Toolbox, then move  
the text cursor over the Document Window and click  
in the location where you want to enter text. There is  
no need to be exact, once you enter your text it can  
easily be resized and/or moved about the label. Upon  
clicking in the Document Window, you will see a  
prompt to start typing your text.  
b. When finished typing, click anywhere in the Document  
Window and you will see the text appear in a box with  
"edit handles". You can drag and resize the text any-  
where in the document window. If the text is dragged  
off of the printable area, NiceLabel will turn the text  
red as a warning. This will not change the color the  
text prints out as when sent to the printer but is only  
used as a warning to let you know you may not be  
printing the full text on your label.  
Using the Printer 25  
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4. Now, insert a barcode.  
BarcodeTool Icon  
Barcode Cursor  
a. Click the Barcode Tool Icon from the Toolbox. You  
will now have a Barcode Cursor that can be positioned  
anywhere within the Document Window. Position  
your cursor in the general area where you wish your  
barcode to print and click to start entering your  
barcode information. There is no need to be exact,  
once you create your barcode it can easily be moved  
and/or resized. Once clicked, you will see the Barcode  
Wizard.  
b. The first screen in the Barcode Wizard will allow you  
to select the type of Barcode you wish to print. You  
can also enter the data to be used in the barcode. For  
this we are doing a simple UPC-A barcode. For more  
information on other types of barcodes, please see  
Section 3-B. Creating Barcodes in NiceLabel.  
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c. Click Define to change the type of Barcode or to make  
changes to the options associated with your particular  
type of barcode. You will also want to set the Symbol  
Height and X Expansion Factor.  
d. Click the Human Readable tab to change the font that  
prints under your barcode.  
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e. Click OK, then click Finish and your Barcode will be  
placed on your label with "Edit Handles" to allow you  
to move and resize your barcode.  
Graphics Tool Icon  
Graphics Cursor  
5. Now insert a graphic. Click on the Graphics Tool Icon in  
the toolbox. You will now see a Graphics Cursor. Drag the  
cursor to the general area where you wish to place the  
graphic and click to get an Open dialog box. You will be  
prompted to browse for graphic files. NiceLabel will  
accept bitmap graphics formatted as BMP, JPG, TIF, WMF,  
PNG and many more.  
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a. Click Open and the graphic will be imported with  
edit handles so you can easily move and resize your  
graphic.  
b. There are other tools at your disposal to align the  
object or add shapes. On the right side of the screen  
you will see alignment tools so you can align the  
objects on your label in relation to each other. Select  
objects by clicking on them or clicking and dragging  
a "lasso" around multiple objects or by holding  
down the SHIFT key and clicking on each object  
individually. You can also center these objects by right  
clicking on a selected object and choosing Align from  
the drop-down menu. If you wish to center your  
object on the label choose the appropriate centering  
options and check the Align to Label checkbox.  
Using the Printer 29  
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c. You are now ready to print your label. Click File then  
Print from the main menu. Choose your number of  
copies and click OK.  
Congratulations! You have successfully created and printed  
your first label. The rest of this section will explain in more  
detail how to use barcode labels. Also, you can find more tips  
and hints by simply clicking Help then Contents in the main  
menu.  
B. CREATING BARCODES IN NICELABEL  
Barcode Tool Icon  
Barcode Cursor  
a. Click the Barcode Tool Icon from the Toolbox.  
b. You will now have a Barcode Cursor that can be  
positioned anywhere within the Document Window.  
Position your cursor in the general area where you wish  
your barcode to print and click to start entering your  
barcode information. Once clicked, you will see the  
Barcode Wizard.  
i. The first screen in the Barcode Wizard will allow you  
to select the type of Barcode you wish to print. You  
can also enter the data to be used in the barcode.  
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ii. Click Define to change the type of Barcode.  
iii. This contains four tabs, General, Check Digit, Human  
Readable and Details.  
iv. The General Tab (shown on page 27) allows you to  
choose the appropriate barcode type from the  
Available barcodes: menu. You can choose one- or  
two-dimensional barcodes. Note that different  
barcode types have different requirements - some of  
them only allow numbers to be encoded, while others  
only allow upper case characters. For the further help  
on the barcode types contact your supplier.  
Using the Printer 31  
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Available barcode types are listed here:  
EAN and UPC EAN-8, EAN-8 + 2-digit supplement, EAN-8 + 5-digit  
supplement, EAN-13, EAN-13 + 2-digit supplement,  
EAN-13 + 5-digit supplement, EAN-14, DUN-14, UPC  
Case Code, UPC-A, UPC-A + 2-digit supplement,  
UPC-A + 5-digit supplement, UPC-E, UPC-E + 2-digit  
supplement, UPC-E + 5-digit supplement, EAN.UCC  
128, SSCC, Bookland, Addon 2, Addon 5  
Linear  
Interleaved 2 of 5, ITF 14, ITF 16, Code 39, Code 39 Tri  
Optic, Code 39 Full ASCII, Code 32, Code 93, CODE 128  
(A, B and C subsets), MSI, Codabar, Postnet-32,  
Postnet-37, Postnet-52, Postnest-62, Kix, Pharmacode  
Linear RSS symbologies  
RSS  
RSS14, RSS14 Truncated,  
RSS14Stacked, RSS14 Stacked Omnidirectional, RSS  
Limited, RSS Expanded  
Composite RSS  
symbologiesRSS14, RSS14 Truncated, RSS14 Stacked,  
RSS14 Stacked Omnidirectional, RSS Limited, RSS  
Expanded, UPC-A, UPC-E, EAN-8, EAN-13, EAN.UCC  
128 & CC-A/B, EAN.UCC 128 & CC-C  
2D-Pharmacode, PDF-417, DataMatrix, MaxiCode,  
Aztec, QR, Micro QR, Codablock F, MicroPDF  
2D Barcodes  
Define the barcode dimensions in the Barcode Dimensions  
Field. The height is set in cm by entering the appropriate  
number in the Symbol Height Field. The width of the barcode  
is set as the X Expansion factor. Note that the width can be set  
only in pre-defined standard steps.  
When you change the barcode dimension directly from the  
screen by moving the drag handle, the changed dimension will  
also appear in this dialog box.  
Some of the barcode types also allow the definition of Narrow-  
to-wide bar ratio. It can only be set from the predefined steps  
in the pull-down menu - 1:2, 1:3 or 2:5.  
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Base element width (mils) is calculated automatically from the  
X expansion factor.  
v. The Check Digit Tab will allow you to include a system  
automated check digits or enter your own. Check digits  
can be disabled on some barcodes from this tab as well.  
vi. The Human Readable Tab allows you to manipulate the  
human readable text printed with your barcode. Here you  
can disable Human Readable, select position (above or  
below the barcode), include a check digit, and choose your  
font type and scaling.  
vii. The Details Tab allows you to set some further details of  
the barcode presentations on the printer. These settings are  
listed here:  
Include Quiet Zones will enable the software to automati-  
cally create the necessary amount of free space before and  
after the barcode symbol by drawing an unprintable buffer  
area around the barcode symbol on the screen.  
Descender Bars allows EAN 13, EAN 8, UPC A and UPC E  
to print longer first, middle and last bars when this option  
is selected.  
Mirror Horizontally will allow the barcode to be printed  
as a graphic and will so it can be mirrored over the  
horizontal axis.  
Mirror Vertically allows the barcode to be printed as a  
graphic so it can be mirrored over the vertical axis.  
Intercharacter Gap: Some barcodes allow you to change  
the gap between characters in the barcode (e. g. Code-39).  
The barcode prints as a graphic.  
Include EAN white space: A special character is inserted  
before and/or after the barcode. It indicates the width of  
the barcode. If you place any other object in the extent of  
the barcode, it will reduce the readability of the barcode.  
This option is valid for EAN barcode types.  
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C. PRINTING ON A MAC FROM ADOBE ILLUSTRATOR  
1. Create your document using the File - New command. Set  
your Width and Height to correspond with the label stock  
installed in the Printer.  
2. Once your document is created and ready to print go  
to File - Print. The following screen will appear. Before  
doing anything else, click the Printer button to change the  
print quality settings for this print. Click here for more  
information on Print Settings.  
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3. The printer settings screen defaults to Copies and Pages.  
Click the drop down arrow to change the screen to Label  
Printer Settings.  
4. Change your printer settings to the desired quality.  
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5. Click Print to return to the print preview screen. Now  
click Page Setup to change the label size set in the printer  
driver.  
6. The paper/label size defaults to 4x6 or whatever was  
last used.  
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7. Click on the drop down arrow to select a predefined label  
size or create a custom size by clicking Manage Custom  
Sizes. For this example there is no 5.5 x 4 label predefined  
so the following step will explain how to create a custom  
size.  
8. To create a custom size click the + below the list of  
custom sizes already created. Change the page size to  
correspond with the stock installed in the printer. Set the  
Printer Margins to Color Label Printer or modify them  
accordingly. Click OK.  
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9. If you have created a custom size you will need to choose  
it again here by clicking the drop down arrow and  
choosing the custom size. Click OK.  
10. You are now ready to print your label. Make sure the  
number of copies is set. Also, check the orientation. The  
label shown on the preview screen is how your label will  
print. Make sure there is no white space around the label.  
If there is white space you may have to change the  
orientation. Click Print to print your label.  
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NOTE: You must set the Printer and Page Setup by clicking on these  
buttons each time you print. You must perform these steps each time  
you print even if what you see on the preview screen appears correct.  
D. CREATING BARCODES ON A MAC  
You can integrate barcode printing into any application that  
can print to the printer by using Mac Barcode Maker. Mac  
Barcode Maker can be purchased from their website at  
www.barcodeformac.com  
This application was tested using Adobe Illustrator. Follow the  
instructions that are included with the application to use it  
with your program. Their website does offer a fully functional  
trial version which integrates an "EVAL" stamp into all of the  
barcodes it produces. Buying the application will cause the  
"EVAL" stamp to be removed.  
Other barcode integration software is available but was not  
tested for compatibility with the printer.  
E. PRINTING FROM OTHER APPLICATIONS  
Because the printer installs as a standard Windows or  
Macintosh printer driver, it will print from virtually any  
Windows 2000/XP or Macintosh OS 10.x application. All you  
will need to do is create a custom page size the equivalent of  
your label stock size with margins set to "0". Then create your  
label and click File > Print. Select the Color Label Printer as  
your printer and select the number of copies. Click OK and  
your printer will print your labels.  
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Section 4: Troubleshooting and  
Maintenance  
A. CLEANING THE PRINTER  
It may be necessary to clean the ink cartridge nozzles if the  
your labels are printing with horizontal banding or if you  
suspect an ink cartridge nozzle has become slightly dried out  
or clogged. Refer to the cleaning procedure explained within  
the Clean/ Purge description of Section 2-D to clean the  
cartridge nozzles.  
If any ink has gotten on to the printer casing itself, the case of  
the printer can be cleaned with an ammonia based window  
cleaner and a lint-free cloth.  
Over time, ink overspray may gather at the base of the printer.  
The printer is designed using a vacuum system to gather most  
of this ink on a series of saturation pads. Eventually, these  
pads may need to be replaced. Contact tech support to  
determine if pad replacement is necessary. An ink pad  
replacement kit is available. (Part Number 074220)  
B. CLEANING THE INK CARTRIDGE  
It may be necessary to clean the ink cartridge nozzles if you  
notice reduced print quality, or if you suspect an cartridge  
nozzle has become slightly dried out or clogged. If you are  
having print quality problems, follow the steps below:  
1. Remove the print cartridge.  
2. Moisten a lint-free cloth with water.  
3. Hold the cloth against the  
nozzles for three seconds.  
This will “wick” some  
additional ink onto the  
damp cloth.  
4. Wipe in one direction only.  
5. Repeat the process.  
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C. BASIC TROUBLESHOOTING  
Generally, when a malfunction or an abnormal condition occurs,  
the "PAUSE " LED will keep blinking repeatedly and printing and  
communication between the host PC and the printer will cease.  
After the problems have been solved, press PAUSE to clear the  
error and continue printing. Here is a general guide to some  
common error conditions:  
Possible  
Problems  
Indicator  
Solutions  
Remarks  
Missing gap  
Printer ejects media  
or can not find the  
start of the label,  
Check Media Path  
Check Position of  
sensor  
Refer to section 2-B  
for proper installation  
of label stock  
then times out with  
flashing "PAUSE" LED  
Image printing Label is not feeding  
off center or off straight, images  
the edge of the look misaligned  
label  
Check media path  
Check throat guide  
and roll guide  
Refer to section 2-B  
for proper installation  
of label stock  
Out of label  
stock  
Fast flashing  
"PAUSE" LED  
Install new label  
Refer to section 2-B  
for proper installation  
of label stock  
·
stock/media  
Out of ink  
Steady lit "LOW INK" Replace ink ·  
Refer to section 2-C  
for proper installation  
of ink cartridges  
and "PAUSE" LED  
and/or poor print  
quality  
cartridges  
Perform alignment ·  
Perform cleaning  
Media/label  
stock jam  
Printer stalls, labels  
appear damaged,  
and "PAUSE" flashes  
quickly  
Press UNLOAD to  
reverse media  
Refer to section 2-B  
for proper installation  
of label stock  
Be sure to clear and  
labels from inside of  
printer especially in  
the print path  
Load new media  
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D. TECHNICAL SUPPORT  
If you have difficulty operating your Color Label Printer, the  
procedures in this manual should, in most cases, solve the  
problem. If you still have difficulty, contact Primera's Technical  
Support Department. You can reach tech support by phone,  
fax, email or mail at the following:  
Primera Technology  
Technical Support Department  
Two Carlson Parkway North  
Suite 375  
Plymouth, MN 55447-4446  
Phone: 763-475-6669  
Fax: 763-475-6998  
Web: www.primera.com  
Live phone support is available Monday through Friday, 8 AM  
to 7 PM, Central Standard Time. Email support is available 7  
days a week. A Knowledge Base containing answers to many  
common problems is also available for free 24 hours a day at  
www.primera.com/knowledgebase.html  
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Section 5 : Label Specifications  
Important!  
Test all custom made label stock with the intended printer  
before ordering large quantities! Primera will only assume responsibility for  
custom label stock ordered from Primera.  
Label Sensing Methods  
Label Width  
Liner Width  
Gap Between  
Labels  
Method 1: Label  
Gap Sensing  
Distance from  
edge of Media  
Method 2: Thru-Hole  
Sensing  
Width of Opening  
Label Height  
Distance from  
edge of Media  
to edge of Label  
Method 3: Reflective/Black  
Mark Sensing  
(Black Mark must be printed  
on back side of label stock)  
Black Mark  
Width  
Note: See table below for Max and Min values in inches and mm..  
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Max  
Min  
Label width  
8.25" (210mm)  
0.75" (19mm)  
Liner width  
8.375" (212mm) 1.5" (38mm)  
Label height/length  
Gap between labels  
24" (609.6mm)  
10" (253mm)  
0.75" (19mm)  
0.10 (2.5mm)  
Width of thru-hole  
opening  
0.5" (12.65mm) 0.25" (6.325mm)  
Distance from edge of  
media to edge of  
thru-hole  
2.25" (57mm)  
N/A  
0.20" (5.06mm)  
0.1" (2.54mm)  
Reflective/Black  
Mark Width*  
Max Outer Diameter (OD) 6.0"(152.4mm)  
Inner Core Diameter (ID) 3.0" (76.2mm)  
N/A  
3.0" (76.2mm)  
N/A  
Total Thickness  
(Liner + Label)**  
.0075”  
(7.5 mil)  
Distance from edge of  
media to edge of label  
Printer driver assumes 2 mm gap.  
However, this is adjustable via the  
left margin offset.  
* The Reflective/Black Mark should be opaque to infared light. The  
mark should be between the labels. The end of the mark should corre-  
spond with the beginning of the label.  
**There are two factors that determine whether the printer will accept  
any particular stock thickness.  
1. The ability for the printer to pull the paper through the print  
area.  
2. The ability for the sensor to read through the backing if the sen-  
sor is set to die cut.  
If you are printing in continuous or reflective label sensing mode  
number 2 does not apply. The fact that the printer must read through  
the backing in die-cut mode will limit the thickness much more than  
the printers ability to pull the paper through the print area. However,  
if you adjust opacity level of the liner enough to allow the label to be  
seen by the stock sensor, the thickness will only be limited by the  
printers ability to pull it through the printer area. For these reasons  
the weight or thickness of the liner is a variable that can not easily be  
defined. Primera recommends and uses 40# liner with all label stock.  
It is important to test all label stock with the intended printer  
before ordering large quantities!  
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Roll Specifications  
Label Stock  
6 inches  
3 inches  
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Section 6 : Technical Specifications  
Print Method:  
Print Resolutions:  
Inkjet  
4800 x 1200 dpi, 1200 x 1200 dpi, 600 x 600 dpi  
Print Speeds:  
Approximately 2" (51mm) per second  
for black  
Approximately 1.5" (38mm) per second for  
color + black  
Approximately 10" per second feed rate  
Ink Cartridges:  
#53376 Color (CMY)  
#53377 Black Dye-Based (Kd)  
#53020 Black Pigment-Based (Kp)  
Colors:  
16.7 million  
Media Types:  
Media Sensing:  
Roll-fed pressure-sensitive labels, roll-fed tags  
Moveable see-through sensor for die-cut  
labels and reflective for tags with black  
stripe sensing  
Supply Roll:  
6" (152mm) maximum diameter on  
3" (76mm) core  
Ink Level Warning:  
Calculates actual number of prints remaining  
based upon ink usage of graphics being  
printed (patent-pending)  
Indicator Lights:  
Controls:  
Power, Pause, Ink  
Pause, Load/Feed, Unload  
Operating Systems:  
Windows XP/2000  
USB 1.1/2.0  
Data Interface:  
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Minimum System:  
Pentium® IV computer or better, 512MB  
RAM, 5GB free hard drive space,  
USB 1.1/2.0 port  
Label Design  
Software:  
NiceLabel™ ME Primera Edition included.  
Can also be used with most other popular  
Windows-based label design software  
programs  
Electrical Rating:  
Power Requirements:  
Certifications:  
Weight:  
12VDC, 3.0A  
100-240VAC, 50/60 Hz, 60 watts  
UL, UL-C, CE, FCC Class B  
29 lbs. (13.2 Kg)  
Dimensions:  
17"W x 9.1'H x 15.5"D  
(432mmW x 231mmH x 394mmD)  
Warranty:  
One year, parts and labor  
Technical Specifications 47  
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TOC  
INDEX  
Section 7: Auxiliary Port Specifications  
The 6-pin minicircular auxiliary interface is used for connecting  
the printer with auxiliary equipment such as a Auto Cutter.  
Pin assignments are as follows:  
6
5
4
3
2
1
Uses 5v logic @ 5mA - All signals are active low.  
Pin Number Signal Description  
2
3
Cut signal - Output - Cut now.  
Printer Busy - Output - Printer is Printing or  
moving the paper.  
4
5
Cutter Position - Input - Cutter is in normal  
position (Ready). Low will keep printer from  
starting next print.  
Remote Pause - Input - Will keep printer from  
starting next print.  
NOTE: Cut signal output is enabled when “Present between every label”,  
mode is active. Rewinder is set to "NO" in printer driver preferences.  
48 Auxiliary Port Specifications  
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TOC  
Index  
Pause LED..........................................................................................3  
Pigment-Based Monochrome Black.............................................8  
Pigment-Based Ink ..........................................................................8  
Power LED.........................................................................................3  
Print Counter ..................................................................................21  
Print Quality ...................................................................................18  
Printer Driver Settings..................................................................16  
Index 49  
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TOC  
Sensor Type .....................................................................................22  
Rewinder Mode..............................................................................22  
Tear Off Offset................................................................................22  
TOF Offset.......................................................................................22  
Troubleshooting .............................................................................40  
Unload Button ..................................................................................3  
Using NiceLabel.............................................................................23  
50 Index  
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Printed in the United States of America  
P/N 510943  
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