Polycom Server 1725 36031 001 User Manual

SpectraLink 8000 SVP Server  
SVP100, SVP020, SVP010  
Administration Guide  
for Mitel and Cisco  
July 2008 Edition  
1725-36031-001  
Version H  
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About This Guide  
This document explains how to configure and maintain one or more  
SpectraLink 8000 SVP Servers (models SVP100, SVP020, SVP010)  
within IP telephony environments.  
Polycom Model Numbers  
This document covers the following registered model number:  
SVP100  
Related Documents  
SpectraLink e340/h340/i640 Wireless Telephone Configuration and  
Administration Guide with Cisco CallManager/CallManager Express  
(72-1082-02)  
SpectraLink e340/h340/i640 Wireless Telephone Configuration and  
Administration Guide with Mitel Networks 3300 and SX-200 ICP  
(72-1084-02)  
Available at  
Polycom WLAN Compatibility Table (1725-36040-001)  
Access Point Configuration Guide (1725-36xxx-001 where xxx indicates a  
number corresponding to the type of access point)  
Available at  
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco  
Deploying Enterprise-Grade Wi-Fi Telephony  
Available at  
Best Practices Guide for Deploying SpectraLink 8020/8030 Wireless  
Telephones  
Available at  
Customer Support  
Polycom wants you to have a successful installation. If you have  
questions please contact the Customer Support Hotline at  
(800) 775-5330. The hotline is open Monday through Friday,  
6 a.m. to 6 p.m. Mountain time.  
For Technical Support: [email protected]  
For Knowledge Base:  
Icons and Conventions  
This manual uses the following icons and conventions.  
Caution! Follow these instructions carefully to avoid danger.  
Note these instructions carefully.  
Label  
This typeface indicates a key, label, or button on SpectraLink  
hardware.  
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Contents  
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1
SpectraLink 8000 SVP Server  
Overview  
The SpectraLink 8000 SVP Server is an Ethernet LAN device that  
works with access points (APs) to provide QoS on the wireless LAN.  
Voice packets to and from the SpectraLink 8000 Wireless Telephones  
are intercepted by the SVP Server and encapsulated for prioritization  
as they are routed to and from an IP telephony server.  
SpectraLink Voice Priority (SVP) and  
Quality of Service  
SpectraLink Voice Priority (SVP) is the SpectraLink quality of service  
(QoS) mechanism that is implemented in the wireless telephone and  
AP to enhance voice quality over the wireless network. SVP gives  
preference to voice packets over data packets on the wireless medium,  
increasing the probability that all voice packets are transmitted  
efficiently and with minimum delay. SVP is fully compatible with  
IEEE 802.11b standards.  
SpectraLink 8000 Wireless Telephones support basic WMM (Wi-Fi  
Multimedia) if also supported by the AP as part of the 802.11e  
protocol. If the AP supports WMM, the wireless telephone  
automatically discovers and uses it. WMM does not replace the SVP  
Server.  
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco  
SVP Server Models  
The SVP Server is available in three models. Which model is selected  
for your facility depends on current and expected capacity. All SVP  
Servers within a subnet must be the same model type.  
SVP100: Serves 80 calls simultaneously.  
SVP020: Serves 20 powered-on handsets.  
SVP010: Serves 10 powered-on handsets.  
See the following capacity tables for multiple SVP Server system  
capacities.  
All SVP Server models are installed, configured and administered  
according to the instructions in this document. The model information  
is available on the Software Version screen. See Chapter 6  
Troubleshooting via System Status Menu, section Software Version.  
The Timing Function  
SVP Servers provide the connection or "gateway" to the IP PBX for the  
wireless telephones and the "timing" function for active calls. This  
"gateway" function is distributed across the SVP Servers.  
The number of active SVP Servers is determined dynamically.  
Whenever SVP Servers are added to or removed from the system, the  
distribution of the "timing" function for active calls is affected.  
Multiple SVP Servers/Master SVP Server  
Multiple SVP Server environments are those which have more than  
one SVP Server. Up to four SVP010 models or up to two SVP020  
models may be installed in any one subnet. Up to 16 models of  
SVP100 Servers may be installed in any one subnet. All SVP Servers  
must be in the same subnet.  
In a system comprised of multiple SVP Servers, a master SVP Server  
must be identified. The master SVP Server must have a static IP  
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SpectraLink 8000 SVP Server Overview  
address. The wireless telephones and the other SVP Servers locate the  
master by using a static IP address, DHCP, or DNS.  
The master SVP Server performs important coordinating functions.  
The loss of a non-master SVP Server does not significantly affect the  
operation of the remaining SVP Servers but results in the re boot of all  
handsets. However, the loss of the master SVP Server results in a loss  
of all communication between all of the SVP Servers. This also means  
that the loss of the master SVP results in the loss of all active calls and  
wireless telephones cannot check in until communication with the  
master is reestablished.  
Multiple SVP Server Capacities  
The system capacity of each SVP Server model is shown in the tables  
below. Note that SVP Server models may not be combined within one  
subnet.  
SpectraLink SVP010 and SVP020 Server capacity  
The system capacity of the SVP010 and SVP020 is measured by  
number of powered-on handsets. If this number exceeds the  
maximum, the handset that cannot be served will display an error  
and will not connect to the SVP Server. Other handsets will not be  
affected.  
Number of  
Number of handsets  
SVP Servers  
SVP010  
SVP020  
20  
1
2
3
4
10  
20  
30  
40  
40  
N/A  
N/A  
SpectraLink SVP100 Server Capacity  
The capacity of the SVP100 Server is determined by active calls. The  
table below shows the capacity of an IP gateway in a multiple-SVP  
Server environment. The table shows the total possible calls at 100%  
active calls. However, since it is unlikely that all handsets will be in  
use at the same time, the table then analyzes the number of handsets  
that could be installed in any given system where 10%, 15%, or 20% of  
the handsets are in active calls at any one time. The calculations are  
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco  
1
not linear due to the Erlang calculation for telephony traffic. The  
possible installed handsets figures are approximate and meant as a  
guideline and not as an absolute recommendation for any facility.  
Possible installed handsets  
Number of  
calls  
possible  
per Server  
Total possible  
installed handsets  
@ 100% in  
Number of  
SVP  
Servers  
Erlang  
@ 10% in  
@ 15% in  
@ 20% in  
active calls  
active calls active calls  
active calls  
1
2
80  
64  
60  
58  
57  
56  
56  
55  
55  
55  
55  
54  
54  
54  
54  
54  
80  
65  
500  
433  
325  
555  
128  
180  
232  
285  
336  
392  
440  
495  
550  
605  
648  
702  
756  
810  
864  
111  
160  
211  
262  
312  
367  
415  
469  
524  
578  
621  
674  
728  
782  
836  
1000  
1500  
2000  
2500  
3000  
3500  
4000  
4500  
5000  
5500  
6000  
6500  
7000  
7500  
8000  
740  
3
1067  
1407  
1747  
2080  
2447  
2767  
3127  
3493  
3853  
4140  
4493  
4853  
5213  
5573  
800  
4
1055  
1310  
1560  
1835  
2075  
2345  
2620  
2890  
3105  
3370  
3640  
3910  
4180  
5
6
7
8
9
10  
11  
12  
13  
14  
15  
16  
1 An Erlang is a unit of telecommunications traffic measurement. Strictly speaking, an Erlang represents the  
continuous use of one voice path. In practice, it is used to describe the total traffic volume of one hour.  
Erlang traffic measurements are made in order to help telecommunications network designers understand traffic  
patterns within their voice networks. This is essential if they are to successfully design their network topology and  
establish the necessary trunk group sizes.  
Erlang traffic measurements or estimates can be used to work out how many lines are required between a telephone  
system and a central office (PSTN exchange lines), or between multiple network locations.  
Please visit www.erlang.com for additional information.  
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SpectraLink 8000 SVP Server Overview  
Notes on System Configuration  
In an IP system using subnets to differentiate telephony areas, each  
subnet must have its own APs. Each subnet may require an SVP  
Server to maintain voice quality, but this depends on traffic volume  
and router capacity.  
Multiple SVP Server environments are those which have more than  
one SVP Server. A master SVP Server must be identified in a  
multiple-SVP Server environment.  
SVP Server models may not be combined within one subnet. More  
than one SVP Server model type may be used within a facility if  
installed on different subnets.  
Wireless telephones cannot roam with uninterrupted service  
between subnets unless specific LAN components are present.  
Certain AP/Ethernet switch combinations establish a layer-2 tunnel  
across subnets that enables the handsets to roam. Without this  
capability, any call in progress will be dropped when the user  
moves out of range and the handset must be power cycled in order  
to resume functionality in the new subnet area.  
Please see Best Practices for Deploying Enterprise-Grade Wi-Fi  
Telephony for detailed configuration information when installing  
multiple SVP Server models across several different subnets.  
IP multicast addresses are used when SpectraLink i640 and 8030  
Wireless Telephones are installed. This requires that multicasting  
be enabled on the subnet used for the SpectraLink 8000 Wireless  
Telephones, SVP Server, and telephony gateways.  
Routers are typically configured with filters to prevent multicast  
traffic from flowing outside of specific domains. The wireless LAN  
can be placed on a separate VLAN or subnet to reduce the effects  
of broadcast and multicast traffic from devices in other network  
segments.  
The SVP Server requires a Cat. 5 cable connection between its  
network port and the Ethernet switch. The SVP Server auto-  
negotiates to the type of port on the Ethernet switch and supports  
10Base-T, 100Base-T, full-duplex and half-duplex port types.  
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco  
System Diagram  
The following diagram shows multiple SVP Servers residing on a  
network with an IP telephony gateway and IP telephony server,  
wireless LAN APs, and Ethernet switch:  
SpectraLink 8000  
SVP Server  
SpectraLink 8000  
SVP Server  
Access point  
TFTP  
server  
SpectraLink 8000  
SVP Server  
(showing  
optional  
multiple  
SVP  
Ethernet switch  
SpectraLink  
Wireless Telephones  
Servers)  
Access point  
IP gateway  
optional  
Wireless  
POS  
PSTN  
or  
PBX  
IP phones  
SpectraLink  
Wireless Telephones  
Ethernet cable  
Phone cable  
Device supplied by  
SpectraLink  
(IP telephony system example)  
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SpectraLink 8000 SVP Server Overview  
System Components  
SpectraLink e340/h340/i640 and  
8020/8030 Wireless Telephones  
Employees can carry wireless telephones to make and receive calls as  
they move throughout the building. The wireless telephones are to be  
used on-premises; they are not cellular or satellite phones. Just like  
wired telephones, they can receive calls directly, receive transferred  
calls, transfer calls to other extensions, and make outside and long  
distance calls (subject to the restrictions applied in your facility.)  
Access points  
Supplied by third party vendors, APs provide the connection between  
the wired Ethernet LAN and the wireless (802.11) LAN. APs must be  
positioned in all areas where wireless telephones will be used. The  
number and placement of APs will affect the coverage area and  
capacity of the wireless system. Typically, the requirements for use of  
SpectraLink 8000 Wireless Telephones are similar to those of wireless  
data devices. Contact Polycom, or a certified Polycom distributor, for  
specific information about your facility’s needs.  
The SpectraLink system must connect to APs that utilize SpectraLink  
Voice Priority (SVP). Contact Polycom, or a certified Polycom  
distributor, to verify that your AP and its software version are  
supported.  
Ethernet switch  
A component in the wired Ethernet LAN infrastructure. Switches  
interconnect multiple network devices, including APs and other  
components. Ethernet switches are required to provide the higher  
performance network connections needed to handle combined voice  
and data traffic.  
Router  
A router is an optional component in the wired Ethernet LAN  
infrastructure that separates a wired LAN into segments so that  
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco  
network traffic is restricted to those segments that are directly  
involved in the communication. Installation of a network router is  
recommended in larger networks, where there may be significant  
network traffic not related to the wireless LAN. A router will isolate  
the wireless LAN from the associated wired LAN so that they are not  
impacted by each others’ traffic. The SVP Servers, the APs, and their  
associated Ethernet switch must all be on the same “side” of the  
router.  
SpectraLink 8000 SVP Server  
The SVP Server manages call network traffic as detailed in this  
document.  
Administrative computer  
An administrative computer is required for setup and maintenance of  
the SVP Server. This computer may be temporarily connected directly  
to the component or to the network; a dedicated computer is not  
required. Some installations use a laptop to configure and maintain  
system components.  
TFTP server  
Required in an IP system to distribute software to the wireless  
telephones and SVP Server. May be on a different subnet than the IP  
gateway, IP telephony server, and APs.  
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SpectraLink 8000 SVP Server Overview  
The Front Panel of the SVP Server  
The SVP Server’s front panel contains ports to connect to power, the  
LAN, and to an administrative computer via an RS-232 port. Status  
LEDs supply information about the SVP Server’s functioning.  
1
2
3
4
5
PWR  
L
N
K
O
K
A
C
T
C
O
L
E
R
R
O
R
Status  
NETWORK  
RS-232  
RS-232 Port: male DB-9 connector (DTE) used for RS-232 connection to  
a terminal, terminal emulator, or modem for system administration.  
Link LEDs:  
LNKOK: Lit when there is a network connection.  
ACT: Lit if there is system activity.  
COL: Lit if there are network collisions.  
NETWORK: Port to wired (Ethernet) LAN.  
ERROR: Lit when the system has detected an error.  
STATUS: Indicate system error messages and status.  
1: Heartbeat, indicates gateway is running.  
2: If active calls.  
3, 4, 5: Currently unused.  
PWR (power jack): Connects to the AC adapter supplying power to the  
system.  
Use only the Polycom-provided Class II AC Adapter with output  
24VDC, 1A.  
Note that the model designation may be found on the label which is  
on the side of the SVP Server.  
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2
Installing the SpectraLink 8000  
SVP Server  
As shown in the system diagram, the SVP Server is connected to the  
Ethernet switch. The specifications covered here allow for great  
flexibility in physical placement of the components within stated  
guidelines.  
See the Configuration and Administration document for your vendor’s  
IP system for information on LAN requirements, network  
infrastructure and IP addressing.  
This unit must be installed by a service person familiar with the  
installation of electronic equipment.  
Do not power up the unit before it has been properly grounded to a  
protective earth. See Grounding Instructions below.  
Required Materials  
The following equipment must be provided by the customer.  
Power Outlet – AC adapter provided by Polycom.  
Backboard space – the SVP Server is designed to be wall- mounted  
to 3/4" plywood securely screwed to the wall.  
Screws – required to mount the SVP Server to the wall. Four #8  
3/4" panhead wood screws (or similar device) are required.  
Cat. 5 Cable – RJ-45 connector at the SVP Server. Connection to  
Ethernet switch.  
Grounding materials per section below Grounding Instructions.  
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Locate the SVP Server  
The SVP Server measures approximately 4 x 12.5 x 7 inches, and  
weighs about five pounds. The unit can be wall- mounted, vertically  
or horizontally, over ¾" plywood. The SVP Server can also be rack-  
mounted using a rack- mount kit (sold separately).  
Locate the SVP Server in a space with:  
Sufficient backboard mounting space (for wall mount) and  
proximity to the LAN access device (switched Ethernet hub) and  
power source.  
Easy access to the front panel, which is used for cabling.  
A maximum distance of 325 feet (100 meters) from the Ethernet  
switch.  
Install the SVP Server  
The SVP Server may be mounted on a rack or to a wall.  
Mount the SVP Server on a rack  
The rack-mount kit is designed for mounting equipment in a standard  
19-inch rack and should contain the following equipment:  
Mounting plates – two for each SVP Server to be mounted.  
Screws – four rack-mount screws for each SVP Server to be  
mounted.  
To rack-mount the SVP Server:  
1. Remove the corner screws from the SVP Server.  
2. Screw the U-shaped end (round screw holes) of the two mounting  
plates to the SVP Server.  
3. Screw the other end of the two mounting plates (oblong screw  
holes) to the rack.  
4. Repeat steps 1-3 for each additional SVP Server. The mounting  
plate is designed to provide the correct minimum spacing  
between units. When mounting multiple units, stack the units in  
the rack as closely as possible.  
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Installing the SpectraLink 8000 SVP Server  
Mount the SVP Server to a wall  
The SVP Server can be mounted either horizontally or vertically.  
To mount the SVP Server to a wall:  
1. Using a 1/8-inch drill bit, drill four pilot holes, on 1.84-inch by  
12.1-inch centers (approximately equivalent to 1-13/16” by  
12-1/8”).  
2. Insert the #8 3/4-inch screws in the pilot holes and tighten,  
leaving a 1/8-inch to 1/4-inch gap from the wall.  
Grounding Instructions  
The metal chassis of this unit may contain leakage currents (i.e.,  
"touch" current) which is cumulative when multiple units are  
connected together to form a system. To prevent the summation of  
leakage currents from being present on exposed metal surfaces, the  
following installation procedure must be followed.  
Safety  
Warning  
All system units must be grounded to a protective earth by means of  
the grounding stud located on the rear panel. Refer to the illustration  
below for recommended continuity connection.  
No more than 15 units may be grounded through one connection to  
the protective earth ground. Systems involving more than 15 units  
must be broken up into groups of 15 or fewer units with each group  
provided with an independent protective earthing conductor.  
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Connect SVP Server to LAN  
Using a Cat. 5 cable, connect the NETWORK port on the SVP Server to  
the connecting port on the Ethernet switch.  
Connect power  
1. Once the units have been properly grounded, connect the power  
plug from the AC adapter to the jack labeled PWR on the SVP  
Server.  
Use only the provided Class II AC Adapter with output 24V DC, 1A.  
2. Plug the AC adapter into an 110VAC outlet to apply power to the  
SVP Server.  
3. Verify that leakage current ("touch" current) is below 250 μA rms  
on exposed metal surfaces.  
4. If leakage is excessive, power off the system and re-verify ground  
path continuity.  
5. The system will cycle through diagnostic testing and the LEDs  
will blink for about one minute. When the system is ready for use:  
The ERROR LED should be off.  
Status 1 should be blinking.  
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3
Configuring the SpectraLink 8000  
SVP Server  
During initial setup of the SVP Server the IP address is established  
and the maximum number of active calls per AP is set. Optionally,  
you may enter a hostname and a location for software updates via  
TFTP.  
Connecting to the SVP Server  
The initial connection to the SVP Server must be made via a serial  
connection to establish the SVP Server’s IP address. After the IP  
address is established, connection to the SVP Server may be done via  
the network using telnet. It is recommended that the basic setup  
actions occur while the serial connection is made.  
Connect via the serial port  
1. Using a DB-9 female, null-modem cable, connect the SVP Server to  
the serial port of a terminal or PC.  
2. Run a terminal emulation program (such as HyperTerminal™) or  
use a VT-100 terminal with the following configuration:  
Bits per second: 9600  
Data bits: 8  
Parity: None  
Stop bits: 1  
Flow control: None  
3. Press Enter to display the SVP Server login screen.  
4. Enter the default login: admin and default password: admin.  
These are case sensitive.  
5. The NetLink SVP-II System menu will display.  
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Connecting via telnet  
Telnet can only be used after the SVP Server’s IP address is  
configured.  
The telnet method of connection is used for routine maintenance of  
the SpectraLink Server for both local and remote administration,  
depending on your network.  
To connect via telnet, run a telnet session to the IP address of the SVP  
Server. Once you connect and log in, the NetLink SVP-II System menu  
displays.  
The NetLink SVP-II System Menu  
The main menu displays as shown here:  
System Status  
Menu for viewing error messages, status of operation and software  
code version.  
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Configuring the SpectraLink 8000 SVP Server  
SVP-II Configuration  
Allows you to set the mode and reset the system.  
Network Configuration  
Allows you to set network configuration options, including IP  
address and hostname.  
Change Password  
Allows you to change the password for SVP Server access.  
Network Configuration  
The IP address and other network settings are established via the  
Network Configuration screen. This is also where you may optionally  
establish a hostname and enter the IP address of the location of any  
software updates you may obtain from Polycom. See Chapter 5  
Software Maintenance for more information about installing software  
updates via TFTP.  
Scroll to Network Configuration and select by pressing Enter. A screen  
similar to the following appears:  
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco  
Note the navigation options at the bottom of the screen. Press Enter to  
change a value, ESC to exit the screen, and the arrow keys to move  
the cursor.  
SendAll  
In an IP system with multiple SVP Servers, the SendAll option is  
provided to speed configuration and to ensure identical settings. The  
S=SendAll option allows you to send that configuration parameter to  
every SVP Server on the LAN. SendAll can only be used after the IP  
address is established on EACH SVP Server via the serial connection.  
If you anticipate identical settings across the LAN, set just the IP  
address and custom hostname (if desired) for each SVP Server using  
the initial serial connection. Then connect via the LAN and use SendAll  
to set identical configuration options for all SVP Servers.  
If SendAll is to be utilized in your system, all passwords must be  
identical. DO NOT CHANGE THE PASSWORD AT THE INITIAL  
CONFIGURATION IF THE SendAll OPTION IS DESIRED. Use the  
default password and change it globally if desired after a LAN  
connection is established for all SVP Servers.  
If independent administration of each SVP Server is desired, the  
passwords may be set at initial configuration.  
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Configuring the SpectraLink 8000 SVP Server  
To change the IP address of the master SVP Server, change it in  
this menu and reboot the system. Then you may change alias IP  
addresses in each of the other SVP Servers without error.  
The following options must be configured:  
IP Address  
Enter the IP address of the SVP Server, defined by your network  
administrator. Enter the complete address including digits and  
periods. DHCP may be entered.  
A master SVP Server must have a static IP address.  
The SVP Server will automatically lock for maintenance if the IP  
address is changed. When this Maintenance Lock occurs, the SVP Server  
must be reset upon exit. All active calls are terminated during a reset.  
Hostname  
(Optional) change the default host name, if desired. This is the name  
of the SVP Server to which you are connected, for identification  
purposes only. You cannot enter spaces in this field.  
The host names for each SVP Server and OAI Gateway on the  
system must be unique.  
Subnet Mask  
The network administrator must define the subnet mask.  
Default Gateway  
The IP address of a router on the local subnet.  
SVP-II TFTP Download Master  
This entry indicates the source of software updates for the SVP Server.  
See Chapter 5 Software Maintenance for more information. Valid source  
location entries are:  
NONE: disables.  
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IP Address: The IP address of a network TFTP server that will be  
used to transfer software updates to the SVP Server.  
DNS server and DNS domain  
These settings are used to configure Domain Name services. Consult  
your system administrator for the correct settings. These can also be  
set to DHCP. This will cause the DHCP client in the SVP Server to  
attempt to automatically get the correct setting from the DHCP server.  
The DHCP setting is only valid when the IP address is also acquired  
using DHCP.  
WINS servers  
These setting are used for Windows Name Services. Consult your  
system administrator for the correct settings. These can also be set to  
DHCP. This will cause the DHCP client in the SVP Server to attempt to  
automatically get the correct setting from the DHCP server. The  
DHCP setting is only valid when the IP address is also acquired using  
DHCP.  
When the name services are set up correctly, the SVP Server can  
translate hostnames to IP addresses. Using telnet, it is also  
possible to access the SVP Server using its hostname instead of  
the IP address.  
Workgroup  
As set in WINS.  
Syslog Server  
Logging can be set to Syslog or NONE. If Syslog is set, a message is sent  
to the syslog server when an alarm is triggered.  
Disable Telnet Service  
Prevents Telnet access into the SVP Server. Reset the SVP Server for  
the change to take effect. Upon reset the Telnet protocol server is not  
started.  
The SVP Server must be reset in order to set the configuration options.  
If the SVP Server is in Maintenance Lock, you must manually reset it by  
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Configuring the SpectraLink 8000 SVP Server  
selecting the Reset option in the SVP-II Configuration screen and then  
pressing Y upon exit.  
SVP Server Configuration  
The SVP-II Configuration screen is where you set the mode of the SVP  
Server. It is also where you can lock the SVP Server for maintenance  
and reset the SVP Server after maintenance. The type of gateway you  
are using determines the mode of the SVP Server.  
From the main menu, scroll to SVP-II Configuration and select by  
pressing Enter.  
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco  
SVP-II Mode  
Defaults to NetLink IP for an IP environment. Press Enter to select and  
the screen is immediately redrawn with additional options for the IP  
environment.  
The following options must be configured:  
Phones per Access Point  
AP specifications are detailed in the Configuration Notes for each brand  
and type. Refer to these notes when entering the number of  
simultaneous calls supported for your type.  
802.11 Rate  
Select 1MB/2MB to limit the transmission rate between the wireless  
telephones and APs. Select Automatic to allow the wireless telephone  
to determine its rate (up to 11 Mb/s).  
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Configuring the SpectraLink 8000 SVP Server  
SVP-II Master  
The master SVP Server must be identified in an IP system. Select one  
of the following identification options:  
Statically configure the IP address of the master SVP Server in  
each of the SVP Servers. Enter the IP address.  
See the Overview section for an explanation of the master SVP  
Server.  
Statically configure the IP address of the master SVP Server in a  
DHCP server and configure each of the SVP Servers to get the  
information from the DHCP server. Enter DHCP. If DHCP is  
used, the IP address of the master SVP Server must be configured  
in the DHCP server. See the wireless telephone interface  
document for your IP environment for more information about  
DHCP integration factors.  
Statically configure the IP address of the master SVP Server in a  
DNS server and configure the each of the SVP Servers to retrieve  
this information from the DNS server. Enter DNS. If DNS is used,  
the IP address of the master SVP Server must be configured in the  
DNS server.  
First Alias IP Address/Last Alias IP Address  
The SVP Server uses an IP address when acting as a proxy for the  
wireless telephone. Therefore, one alias IP address is required for  
every installed SpectraLink 8000 Wireless Telephone. These IP  
addresses must be entered as a range and must be assigned solely for  
this purpose.  
When multiple SVP100 Servers are installed, a different range must be  
configured in each SVP Server. In determining how many addresses  
to configure per SVP Server, use this formula: (# of handsets / # of  
SVP Servers) + 30%. This formula will accommodate the possibility of  
unequal distribution of handsets among the available SVP Servers.  
All alias addresses must be on the same subnet as the SVP Server  
and cannot be duplicated on other subnets or SVP Servers. There  
is no limit to the number of addresses that can be assigned, but the  
capacity of each SVP Server is 500 wireless telephones.  
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Alias IP Addresses are not necessary in Cisco systems.  
Enable H.323 Gatekeeper  
This option is no longer used.  
Ethernet Link  
The SVP Server will auto-negotiate unless there is a need to specify a  
link speed.  
System Locked  
This option is used to take the system down for maintenance. The  
default entry is N (No). Set it at Y (Yes) to prevent any new calls from  
starting. Return to N to restore normal operation.  
Maintenance Lock  
The system automatically sets this option to Y (Yes) after certain  
maintenance activities that require reset, such as changing the IP  
address. Maintenance Lock prevents any new calls from starting. Note  
that the administrator cannot change this option. It is automatically  
set by the system. Reset the system at exit to clear Maintenance Lock.  
Inactivity Timeout (min)  
Set the number of minutes the administrative module can be left  
unattended before the system closes it. This number can be from 1 to  
100. If it is set to zero (0), the administrative module will not close due  
to inactivity.  
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Configuring the SpectraLink 8000 SVP Server  
QoS Configuration  
Reset System  
Select this option to set the DSCP tags. See QoS Configuration section  
below.  
If this option is selected, you will be prompted to reset the SVP Server  
upon exiting this screen.  
Reset All SVP Servers  
If this option is selected, you will be prompted to reset all SVP Servers  
upon exiting this screen. This is necessary if you have changed  
configurations on other SVP Servers by using the SendAll option.  
The SVP Server should be reset at the end of any maintenance  
procedure that requires a reset either via Maintenance Lock or  
manually via Reset System.  
Note that resetting the SVP Server will terminate any calls in  
progress.  
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QoS Configuration  
DSCP tags set packet priorities for QoS.  
DSCP Tag  
DSCP (Differentiated Services Code Point) is a QoS mechanism for  
setting relative priorities. Packets are tagged with a DSCP field in the  
IP header. The decimal value may be set as a number from 0-63 and  
may be different for each traffic class listed on the screen.  
Administration tags set the priority for telnet, TFTP, and other  
administrative traffic. Administrative traffic can have the lowest  
priority because it does not require voice quality.  
WT (In call) traffic requires voice quality and may be set to a higher  
priority than WT (Standby) traffic.  
RTP traffic is the audio traffic to the IP PBX. It requires voice  
quality.  
PBX traffic is not audio to the PBX.  
Inter-SVP2 traffic is the information-passing protocol that SVP  
Servers use to communicate with each other.  
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Configuring the SpectraLink 8000 SVP Server  
When forwarding packets, the SVP Server shall always overwrite the  
received DSCP value. The final DSCP tag for packets in each of the  
traffic classes are assigned a DSCP value based on the following rules.  
(Please see table below.)  
If both Administration and the Traffic Class setting is Default, the  
Default value as shown in the table below will be used.  
If Administration is set at any number (Value X) other than Default,  
that setting (Value X) it will override the Default value of the Traffic  
Class.  
If any of the Traffic Class settings are set at any value (Value Y)  
other than Default, that setting (Value Y) will override the  
Administration setting.  
Administration  
Traffic Class  
Default Value X  
Value Y  
Y
X
Y
X
Y
X
Y
X
Y
X
Y
WT (In call)  
Priority High  
WT (Standby)  
Priority Med  
RTP  
Priority High  
PBX  
Priority Med  
Inter-SVP2  
Priority Med  
Administration  
Priority Low  
Y
Default DSCP settings will mark traffic for Best Effort handling  
under normal circumstances. Please consider changing these  
values based on the recommended QoS settings from your network  
hardware manufacturer to prioritize your voice traffic.  
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco  
Change Password  
If desired, the password to access the SVP Server may be changed.  
A password must meet the following requirements:  
It must be more than four characters, but cannot exceed 16  
characters.  
The first character must be a letter.  
Numbers or letters are allowed.  
No dashes, spaces, or punctuation marks, etc. are allowed.  
Select Change Password from the main menu. A screen similar to the  
following will appear:  
Enter the information and either select Set Password or press the S key  
to set the new password.  
If you forget a password, call Polycom Customer Service for  
assistance.  
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4
Swapping/Adding/Deleting SVP  
Servers  
Whenever an SVP Server is removed from the system, wireless  
telephones that are using the SVP Server will be affected. If the  
removal of the SVP Server is intentional, the administrator should  
lock and idle the system prior to removing an SVP Server.  
Adding an SVP Server  
A new SVP Server is detected within two seconds of being added to  
the system (booted/configured/connected). When detected, any  
wireless telephone not active in a call will immediately be forced to  
reboot and check in again. Any wireless telephone in a call will  
immediately switch to the SVP Server that should provide its "timing"  
function. This switch should not be noticeable to the user since it is  
similar to a normal handoff between APs. When the wireless  
telephone ends the call, it will be forced to reboot and check in again.  
Removing an SVP Server  
When an SVP Server is removed from the system it is detected within  
two seconds. Wireless telephones not in calls are immediately forced  
to reboot and check in again. For wireless telephones active in calls,  
two possible scenarios can occur. If the SVP Server that was removed  
was providing the "gateway" function for the wireless telephone, then  
the call is lost and the wireless telephone is forced to check-in again. If  
the SVP Server that was removed was providing the "timing" function  
for the call, the call will switch to the SVP Server that should now  
provide the "timing" function. Note that during the two seconds while  
the loss of the SVP Server is being detected, the audio for the call will  
be lost.  
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco  
Changing the Master SVP Server  
In the event the master SVP Server loses communication with the  
network, the wireless telephone system will fail. All SVP Servers will  
lock, all calls will be lost, and no calls can be placed. Therefore, if the  
master SVP Server needs to be replaced, be sure the system can be  
brought down with minimal call interruption. Be sure to reset all SVP  
Servers after the master has been replaced. If the IP address of the  
master is changed, it must be changed in all SVP Servers.  
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5
Software Maintenance  
The SVP Server uses proprietary software programs written and  
maintained by Polycom Corporation. The software versions that are  
running on the system components can be displayed via the System  
Status screen.  
You may obtain information about software updates from Polycom or  
its authorized dealer.  
At startup the SVP Server uses TFTP to check the software version it  
is running against the version in the TFTP location. If there is a  
discrepancy, the SVP Server will download the version in the TFTP  
location. See the Configuration and Administration document for your  
vendor’s IP system for more information about using TFTP.  
Software Updates  
Lock the SVP Server in the SVP-II Configuration screen prior to updating  
the software. In multiple SVP Server systems, all SVP Servers must be  
locked and upgraded at the same time.  
Downloads for the SVP Server are available from  
After software updates are obtained from Polycom, they must be  
transferred to the TFTP location in the LAN to update the code used  
by the SVP Server(s).  
Note that locking the SVP Server will prevent new calls from  
starting. All calls in progress will be terminated when the SVP  
Server is reset.  
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6
Troubleshooting via System Status  
Menu  
Information about system alarms, and network status displays on  
various screens accessed through the System Status Menu screen, which  
is opened from the main menu of the SVP Server. See the previous  
sections for directions on how to connect to the SVP Server and  
navigate to the System Status Menu.  
Error Status  
Displays alarm and error message information.  
Network Status  
Displays information about the Ethernet network to which the SVP  
Server is connected.  
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco  
Software Versions  
Lists the software version for each SpectraLink component.  
Gatekeeper Database  
Allows you to view activity of the gatekeeper database.  
Options on the System Status Menu provide a window into the real time  
operation of the components of the system. Use this data to determine  
system function and to troubleshoot areas that may be experiencing  
trouble.  
Error Status  
The Error Status screen displays any alarms that indicate some system  
malfunction. Some of these alarms are easily remedied and others  
require a call to Polycom’s Customer Support Department.  
From the System Status Menu, select Error Status. The screen displays  
active alarms on the SVP Server.  
The following table displays the list of alarms and a description of the  
action to take to eliminate the alarm.  
Alarm Text  
Action  
Maximum payload usage reached  
Reduce usage, clear alarm  
Maximum telephone usage reached  
Maximum access point usage reached  
Maximum call usage reached  
SRP audio delayed  
Reduce usage, clear alarm  
Reduce usage, clear alarm  
Reduce usage, clear alarm  
Reduce usage, clear alarm  
Reduce usage, clear alarm  
Configure an IP address  
SRP audio lost  
No IP address  
Press C to clear all clearable alarms.  
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Troubleshooting via System Status Menu  
Network Status  
The SVP Server is connected to the Ethernet network, referred to as  
the LAN or Local Area Network. The information about that  
connection is provided through the Network Status screen.  
From the System Status Menu, select Network Status. The screen displays  
information about the Ethernet network. This information can help  
troubleshoot network problems. A sample screen is displayed here.  
Ethernet Address – MAC address of the SVP Server (hexadecimal).  
System Uptime – The number of days, hours and minutes since the SVP  
Server was last reset.  
Net – The type of connection to the Ethernet switch currently utilized.  
See SVP100 Capacity for more information.  
Data is transmitted over SpectraLink components by proprietary  
technology developed by Polycom Corporation. The SpectraLink  
Radio Protocol (SRP) packets and bytes can be differentiated from  
other types of transmissions and are used to evaluate system  
functioning by SpectraLink customer support and engineering  
personnel.  
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RX – Ethernet statistics concerning the received packets during System  
Uptime.  
bytes – bytes received  
packets – packets received  
errors – Sum of all receive errors (long packet, short packet, CRC,  
overrun, alignment)  
drop – packets dropped due to insufficient memory  
fifo – overrun occurred during reception  
alignment – nonoctet-aligned packets (number of bits NOT  
divisible by eight)  
multicast – packets received with a broadcast or multicast  
destination address  
TX – Ethernet statistics concerning the transmitted packets during  
System Uptime.  
bytes – bytes transmitted  
packets – packets transmitted  
errors – Sum of all transmit errors (heartbeat, late collision,  
repeated collision, underrun, carrier)  
drop – packets dropped due to insufficient memory  
fifo – underrun occurred during transmission  
carrier – carrier lost during transmission  
collisions – packets deferred (delayed) due to collision  
SVP-II Access Points in Use – APs in use by wireless telephones, either in  
standby or in a call. ‘Last’ is current, ‘Max’ is the maximum number in  
use at one time.  
SVP-II Access Points in Calls – APs with wireless telephones in a call.  
SVP-II Telephones in Use – wireless telephones in standby or in a call.  
SVP-II Telephones in Calls – wireless telephones in a call.  
SVP-II SRP Audio (Delay) – SRP audio packets whose transmission was  
momentarily delayed.  
SVP-II SRP Audio (Lost) – SRP audio packets dropped due to insufficient  
memory resources.  
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Troubleshooting via System Status Menu  
Software Version  
The SVP Server and wireless telephones utilize Polycom  
Corporation’s proprietary software that is controlled and maintained  
through versioning. The Software Version screen provides information  
about the version currently running on the SVP Server. This  
information will help you determine if you are running the most  
recent version and will assist Polycom engineering and/or customer  
support in troubleshooting software problems.  
This screen also displays the model type.  
From the System Status Menu, select Software Version. A sample screen is  
displayed here.  
Note that the software versions on your system may be different from  
the versions displayed in the above sample screen.  
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SpectraLink 8000 SVP Server: Administration Guide for Mitel and Cisco  
The table below shows the description, major version numbers, and  
filenames of the files that are provided when downloading updates.  
Major Version  
Number  
Name  
Filename  
Table of contents 173  
svp100.toc  
zvmlinux  
flashfs  
Functional code  
File system  
174  
175  
The minor version numbers for these three files must all match, as  
they do in the screen example (17x.024).  
Gatekeeper Database  
The Gatekeeper Database screen lists the registered extension numbers  
and the IP address currently being used by each.  
Alias/Phone Number—phone identifier.  
RAS IP address—(Registration Admission Status) IP address.  
CSA IP address—(Call Signaling Address) IP address.  
Expiration (secs)—the number of seconds until the record will be  
renewed. A wireless telephone IP address is renewed every 90  
seconds.  
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Troubleshooting via System Status Menu  
Press the question mark (shift + ?) to open the H.323 Gatekeeper  
Database Help screen: The help screen provides information about how  
to scroll and search the database.  
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Safety Notices  
WARNING: Changes or modifications to this equipment not  
approved by SpectraLink Corporation may cause this equipment to  
not comply with part 15 of the FCC rules and void the user’s  
authority to operate this equipment.  
WARNING: SpectraLink products contain no user-serviceable  
parts inside. Refer servicing to qualified service personnel.  
IMPORTANT SAFETY INFORMATION  
Follow these general precautions while installing telephone  
equipment:  
Never install telephone wiring during a lightning storm.  
Never install telephone jacks in wet locations unless the jack is  
specifically designed for wet locations.  
Never touch uninsulated telephone wires or terminals unless  
the telephone line has been disconnected at the network  
interface.  
Use caution when installing or modifying telephone lines  
When installing Base Stations outside or in buildings other than  
the one containing the System Controller, take the following  
precaution:  
If wiring for a Base Station exits a building—whether to reach  
an outdoor Base Station location or to reach a Base Station in  
another building—the wiring must be protected at both ends by  
a Quick Clip Fuse from Illinois Tool Works, Linx Division, model  
number SCP-2X2. The Quick Clip Fuse replaces the bridging  
clips on the 66 blocks for all four connections to the non-internal  
Base Station.  
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Index  
A
N
Access point, description.....................................15  
Alarms....................................................................42  
Network Status .....................................................43  
P
C
Power......................................................................19  
Configuration  
Initial setup .......................................................26  
Customer Support ..................................................4  
S
Serial Connection..................................................23  
Site Preparation.....................................................19  
Software Updates..................................................39  
SVP Server ...............................................................9  
Administration.................................................23  
Alarms ...............................................................42  
Capacity.............................................................12  
Front Panel........................................................17  
Location.............................................................20  
Mounting on a rack..........................................20  
Mounting to a wall...........................................21  
D
Download master .................................................27  
Downloading Software Updates ........................39  
E
Error Status............................................................42  
Ethernet switch, description................................15  
G
Grounding .............................................................21  
T
Telnet......................................................................24  
TFTP Download Master.......................................27  
H
Hotline......................................................................4  
W
Wireless Telephone, description.........................15  
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