Paxar Printer 9430R User Manual

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European Economic Area  
The European variant is intended for use throughout the European  
Economic Area, and is compliant with the R&TTE directives;  
however, authorization for use restricted as follows:  
European standards dictate maximums radiated transmit power of  
100 mW EIRP and frequency range 2.400 –2.4835 GHz.  
France, the equipment is to be restricted to the 2.4465 – 2.4835  
GHz frequency range.  
Belgium outside, the equipment is to be restricted to the 2.460 –  
2.4835 GHz frequency range.  
Operation in Italy requires a user license.  
Trademarks  
Paxaris a trademark of Paxar Corporation.  
Monarchis a registered trademark of Paxar Americas, Inc.  
9430R and Paxar Monarch Sierra Sport are trademarks of Paxar  
Americas, Inc.  
Paxar Americas, Inc.  
170 Monarch Lane  
Miamisburg, OH 45342  
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TA B L E O F C O N T E N T S  
GETTING STARTED ................................................ 1-1  
Unpacking the Printer ............................................ 1-1  
Programming Information ....................................... 1-1  
Duty Cycle ............................................................ 1-1  
Battery and Safety Information ............................... 1-2  
Installing the Battery ............................................. 1-3  
Charging the Battery ............................................. 1-4  
Using the AC Adapter ............................................ 1-4  
Reading the LED................................................ 1-5  
Setting the DIP Switches ....................................... 1-6  
Connecting the Printer ........................................... 1-7  
Attaching the Belt Clip ........................................... 1-8  
LOADING SUPPLIES ............................................... 2-1  
Tearing Supply...................................................... 2-2  
Using Different Size Supply Rolls ........................... 2-3  
USING THE PRINTER .............................................. 3-1  
Printing ................................................................ 3-1  
Using the Magnetic Stripe Reader .......................... 3-1  
CLEANING.............................................................. 4-1  
TROUBLESHOOTING .............................................. 5-1  
Printing a Test Receipt .......................................... 5-3  
SPECIFICATIONS.................................................... A-1  
Printer Specifications ............................................ A-1  
Supply Specifications ............................................ A-2  
Ordering Supplies .............................................. A-2  
Options and Accessories ....................................... A-3  
i
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ii  
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G E T T I N G S TA R T E D  
Use this Operator’s Handbook with your  
1
PaxarMonarchSierra Sport™ 3R 9430RPrinter.  
This three-inch printer works with various hosts using the  
RS232 communications port. It also supports IrDA and  
optional Bluetoothcommunications. See Appendix A,  
“Specifications” for more information about IrDA and  
Bluetooth. The 9430R printer can print text, bar codes,  
and limited graphics on thermal direct receipt paper.  
Use this manual to  
charge the battery  
load supplies  
clean the printer  
troubleshoot the printer.  
U n p a c k i n g t h e P r i n t e r  
The printer comes packaged with two rolls of supply (one  
already loaded in the printer), a battery (included with  
select printers), a belt clip, and a plug-in charger  
(included with select printers).  
P r o g r a m m i n g I n f o r m a t i o n  
You may need to refer to the Programmer's Manual  
included on the CD-ROM. It provides an explanation of  
how to use the printer's command language.  
D u t y C y c l e  
The 9430R printer is designed to print up to 1000 inches  
per day. The average print rate is 1 inch every 10  
seconds at a text character print density of 25% (i.e., one  
character printed out of every four positions). Bar codes  
and graphics are more dense (print with more dots) than  
text and may need a lower duty cycle. In high  
temperature environments, pause the printer for one  
minute after every four (4) inches printed. If the duty  
cycle is exceeded, the printer may not print all of the  
information that was sent to it.  
Getting Started 1-1  
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B a t t e r y a n d S a f e t y I n f o r m a t i o n  
The printer is powered by a 6.0V Nickel Metal Hydride  
(NiMH) battery.  
Charging time in the printer is approximately  
1.5 hours.  
Take the battery out of the printer when storing the  
printer for long periods of time.  
The battery storage temperature is 40°F to 104°F  
(4°C to 40°C). Do not store a fully charged battery  
at temperatures greater than 104°F (40°C) for long  
periods of time. The battery may permanently lose  
charge capacity.  
Be sure to use a fully charged battery before long  
or battery-intensive printing sessions. Certain  
operations (for example, printing receipts with a lot  
of bar codes and graphics or using Bluetooth) drain  
the battery more quickly than others.  
Disposal information – Do not throw in trash.  
Dispose according to your local regulations or  
recycle the battery. Batteries can also be returned  
postage-paid to: ERC; 200 Monarch Lane Door  
#39; Miamisburg, OH 45342.  
CAUTION  
Do not disassemble, short circuit, heat  
above 80°C, or incinerate. The  
battery may explode.  
The recommended temperature for charging is  
68°F (20°C) to 77°F (25°C).  
NOTE: Optimal battery performance is achieved after  
using the battery until it is completely drained  
and recharged five times.  
1-2 Getting Started  
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I n s t a l l i n g t h e B a t t e r y  
One battery may be included with the printer. The  
printer’s battery must be charged before using it.  
1. Unlock the battery door by sliding down the tabs  
using your thumbs.  
Tab  
2. Open the battery door.  
3. Insert the battery with contact end first as shown.  
4. Close the battery door.  
5. Lock the battery door by sliding up the tabs. See  
“Charging the Battery” for more information.  
To remove the battery, partially open the battery door  
and tip out the battery. If the battery door is completely  
open, the hinge prevents the battery from falling out.  
Getting Started 1-3  
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C h a r g i n g t h e B a t t e r y  
The printer’s battery must be charged before using it.  
The battery can be charged  
using the single or four-station charger. See  
Appendix A, “Specifications” for part numbers.  
inside the printer using the plug-in charger for  
select printers. However, not all printers allow the  
battery to be charged inside the printer – see  
Appendix A, “Specifications” for more information.  
Feed Button  
Power (P) Button  
1. Plug the cable  
into the socket  
located on the  
side of the  
printer as  
shown.  
2. Insert the plug-  
in charger into  
an electrical  
outlet.  
Charging time is approximately 1.5 hours.  
U s i n g t h e A C A d a p t e r  
Some printers use an AC adapter, which  
allows you to use the printer while it is  
plugged into a wall outlet. Using the AC  
adapter eliminates the need to charge the  
battery, since the printer operates on AC  
current instead.  
1. Connect the plug to the AC adapter.  
2. Plug the cable into the socket located  
on the side of the printer.  
3. Plug the AC adapter into an electrical  
outlet.  
Connects to printer  
1-4 Getting Started  
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Reading the LED  
This table explains the LED  
indicators.  
LED Indicators  
LED Indicators Status  
Red or  
Orange  
On  
The printer has an error and is not ready  
to accept data.  
Amber  
On  
The battery is charging at a fast rate. If  
the battery voltage is below 5.0V, the  
battery is “trickle” charged until the  
battery reaches 5.0V.  
Off  
On  
The battery is fully charged.  
Green  
The printer is on and ready to accept  
data.  
If there is no activity for longer than  
20-30 seconds, the printer goes into  
sleep mode to conserve the battery.  
Refer to the Programmer’s Manual to  
change this time interval. The printer  
“wakes up” when it receives any  
information from the host or you press  
the power (P) button.  
With Bluetoothprinters, the printer has  
a mode where it can stay on all the time.  
Getting Started 1-5  
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S e t t i n g t h e D I P S w i t c h e s  
Use the DIP switches  
to set the RS232  
communication, IrDA,  
and optional RF  
values. Turn the  
printer upside down  
to easily read the DIP  
switches.  
To activate the DIP  
switches, turn the  
printer off and then  
back on. Gently use a  
plastic-tipped object to  
set the DIP switches. Do not use any metal object!  
1
2
3
4
5
6
7*  
8
Communication  
Interface  
RS232  
IrDA  
OFF  
ON  
Baud Rate  
38400  
19200  
9600  
OFF OFF  
OFF ON  
ON  
ON  
OFF  
ON  
2400  
Parity  
None  
Odd  
OFF OFF  
ON  
ON  
OFF  
ON  
Even  
Hardware Reset  
Enable Reset  
Disable Reset  
ON  
OFF  
Printer Power  
Continuous  
Power On**  
ON  
Auto Power Off  
OFF  
* Switch 7 is not used.  
** The printer stays on all the time - pressing the power (P) button  
has no effect.  
1-6 Getting Started  
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C o n n e c t i n g t h e P r i n t e r  
1. Plug your host into the printer’s RS232 port using a  
modular connector.  
RS232 Port  
2. Turn on the printer.  
3. Make sure the DIP switches are set to match the  
communication values on your host.  
Getting Started 1-7  
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A t t a c h i n g t h e B e l t C l i p  
1. The printer comes with a belt clip.  
2. Turn the printer over.  
3. Attach the belt clip as shown. Insert the printer’s  
round knob into the latch and pull up until it “clicks”  
into place.  
Strap  
4. Attach the belt clip to your belt by looping the strap  
around your belt and snapping it into place.  
To remove:  
1. Remove the belt  
clip from your belt.  
2. Remove the printer  
from the belt clip  
by squeezing the  
tabs and pulling  
the clip down.  
Tab  
1-8 Getting Started  
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L O A D I N G S U P P L I E S  
2
The printer can print text, bar codes, and some limited  
graphics on thermal direct receipt paper. See Appendix  
A, “Specifications” for the width and thickness  
requirements.  
1. Lift up the “T” lever on the supply door and wrap your  
fingers around it.  
“T” Lever  
2. Pull up firmly on the supply door to open it.  
Printhead Guide  
Supply Door  
Loading Supplies 2-1  
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3. Drop the supply into the well. Make sure the supply  
unwinds from the bottom as shown.  
4. Position the supply between the printhead guides.  
5. Make sure 2-3 inches of supply extends past the  
printhead.  
6. Close the supply door.  
7. Turn on the printer.  
T e a r i n g S u p p l y  
The printer’s supply door acts as a tear bar. Tear down  
against the tear bar to remove receipts.  
NOTE: Do not tear supply up against the printhead or  
sideways, because the supply door may open.  
Tear Bar  
2-2 Loading Supplies  
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U s i n g D i f f e r e n t S i z e S u p p l y R o l l s  
The printer can use one, two, or three-inch wide supply  
rolls. However, you need to order the supply guide  
adapter if you are using one or two-inch wide supply.  
Make sure the supply is left-justified inside the printer.  
For one-inch wide supply:  
Insert the adapter into the left slot as shown.  
Supply  
Sensor  
For two-inch wide supply:  
Insert the adapter into the right slot as shown.  
Supply  
Sensor  
NOTE: The supply sensor is located on the left side by  
the printhead.  
Loading Supplies 2-3  
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2-4 Loading Supplies  
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U S I N G T H E P R I N T E R  
3
This chapter includes information about printing and  
using the magnetic stripe reader.  
P r i n t i n g  
Before you print, make sure your printer’s battery is  
charged and the printer’s communication values match  
those of your host.  
1. Connect the communication cable. See “Connecting  
the Printer” in Chapter 1.  
2. Turn on the printer.  
3. Send a data stream to the printer. Refer to the  
Programmer’s Manual for more information.  
4. Remove the printed receipts.  
U s i n g t h e M a g n e t i c S t r i p e R e a d e r  
Read the following if your printer has the optional  
magnetic stripe reader, which is factory installed.  
The reader processes cards with a magnetic stripe, such  
as a credit card or driver’s license and it requires special  
software to be installed.  
Using the Printer 3-1  
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Quickly swipe the card through the reader either left-to-  
right or right-to-left with the magnetic stripe in the reader.  
The magnetic stripe must be facing toward the supply  
door while it is passed through the reader.  
Stripe is facing toward  
supply door.  
The green/orange LED on the printer indicates the  
following:  
LED Indicator  
Status  
Green  
On  
On  
Ready/waiting for card.  
Error reading card’s data.  
Red or  
Orange  
Green  
Off  
Good swipe (card’s data read). OR  
Not ready for card.  
3-2 Using the Printer  
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C L E A N I N G  
4
The rate and frequency at which you  
print determines how often you must  
clean the printer. We recommend  
cleaning the printhead and platen  
roller weekly or as needed when you  
see voids in the print.  
Voids in printing  
CAUTION  
Do not use sharp objects to clean the  
printhead. This may damage the  
printer and require a service charge.  
1. Turn off the printer.  
2. Lift up the “T” lever on the supply door and wrap your  
fingers around it.  
3. Pull up firmly on the supply door to open it.  
4. Remove the supply roll (when cleaning the  
printhead).  
5. Moisten a cotton swab with isopropyl alcohol and  
clean the printhead as shown. You can also use the  
printhead cleaning pen (114226).  
Printhead  
Cleaning 4-1  
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6. Clean the platen roller with a dry cloth or small brush.  
You can also use another cotton swab moistened with  
isopropyl alcohol. Turn the platen roller with your  
finger and run the cotton swab or dry cloth across it.  
Make sure the platen roller is clean all the way  
around.  
Supply  
sensor  
Platen Roller  
Tear Bar  
7. Moisten another cotton swab with isopropyl alcohol.  
Rub the cotton swab across the supply sensor to  
remove any build-up.  
8. Moisten another cotton swab with isopropyl alcohol.  
Rub the cotton swab across the tear bar to remove  
any build-up.  
9. Use a can of compressed air to remove any debris  
from the supply well.  
10. Reload the supply roll.  
11. Turn on the printer.  
4-2 Cleaning  
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T R O U B L E S H O O T I N G  
5
If you cannot fix a problem, call Technical Support.  
Problem  
Action  
Does not feed or  
has a paper jam.  
Remove any jammed supplies.  
Reload supplies.  
Does not print.  
Check or replace the  
printer’s battery.  
Your data stream may  
include a query for the  
battery voltage. Refer to the  
Programmer's Manual for  
more information.  
Make sure the supplies are  
loaded correctly and not  
upside down.  
Open and then close the  
supply door evenly. If both  
sides of the supply door are  
not completely closed,  
uneven printing may occur.  
Verify communications  
between the host and printer.  
See your System  
Administrator.  
The printer’s duty cycle may  
be exceeded. In high  
temperature environments,  
pause the printer for one  
minute after every four  
inches printed. If the duty  
cycle is exceeded, the  
printer may not print all of  
the information that was sent  
to it.  
NOTE: This is not a continuous  
batch printer.  
Troubleshooting 5-1  
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Problem  
Action  
Light/heavy  
Clean the printhead.  
printing or voids in  
printing.  
Check or recharge the  
battery. See “Charging the  
Battery” in Chapter 1 for  
more information.  
Your System Administrator  
may need to adjust the print  
contrast. Refer to the  
Programmer's Manual for  
more information.  
Open and then close the  
supply door evenly. If both  
sides of the supply door are  
not completely closed,  
uneven printing may occur.  
Red or Orange  
Check or load supply.  
(Error) LED is on.  
Error reading magnetic  
card’s data.  
The printer’s duty cycle may  
be exceeded. In high  
temperature environments,  
pause the printer for one  
minute after every four  
inches printed. If the duty  
cycle is exceeded, the  
printer may not print all of  
the information that was sent  
to it.  
NOTE: This is not a continuous  
batch printer.  
5-2 Troubleshooting  
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P r i n t i n g a T e s t R e c e i p t  
Before calling technical support, print a test receipt. The  
test receipt has the printer’s firmware version and other  
information on it.  
To print a test receipt, press firmly and hold the FEED  
button while turning on the printer. Then, release both  
buttons.  
A test receipt similar to the one shown below prints:  
COURIER FONT – 72 COLUMNS  
COURIER FONT – 64 COLUMNS  
COURIER FONT – 57 COLUMNS  
COURIER FONT – 48 COLUMNS  
COURIER FONT – 36 COL  
Troubleshooting 5-3  
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5-4 Troubleshooting  
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S P E C I F I C AT I O N S  
A
P r i n t e r S p e c i f i c a t i o n s  
Height:  
Width:  
Length:  
2.25 inches (57 mm)  
4.25 inches (108 mm)  
6.0 inches (152 mm)  
1.41 lbs. (0.64 kg)  
Weight:  
w/ battery & supply  
Shipping Weight:  
Power:  
3 lbs. (1.4 kg)  
6.0V NiMH battery  
Operating Limits:  
Storage:  
32° to 104°F (0° to 40°C)  
-4° to 104°F (-20° to 40°C)  
Operating Humidity: 20% to 85% non-condensing  
Storage:  
5% to 95% non-condensing  
Printhead:  
3 inches (76 mm) wide  
203 dpi (8 dots per mm)  
Printing  
Method:  
Thermal Direct  
Print  
Speed:  
Up to 2.0 inches per second (for  
standard receipts)  
NOTE: The speed is dependent  
on the application.  
Supported Fonts  
(Bitmap):  
Standard (normal and bold),  
Large (normal), Reduced (normal  
and bold), and Large Rotated.  
Supported  
Bar codes:  
Codabar, Code 39,  
UCC/EAN – 128, UPC/EAN/JAN,  
Interleaved 2 of 5, Code 128.  
Memory:  
32K SRAM  
128K Flash  
Specifications A-1  
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Charging Time:  
Approximately 1.5 hours  
Communications: RS-232 port, IrDA, Bluetooth  
Print Ratio  
25% black maximum per square  
inch  
S u p p l y S p e c i f i c a t i o n s  
Supplies:  
Thermal direct receipt paper  
Supply  
2.2 to 3.5 mils (receipt paper)  
Thickness:  
Supply Width:  
Supply Length:  
3.125 inches (79 mm)  
1.0 inch (25.4 mm) minimum feed  
8.0 inch (203 mm)  
1 roll of receipt paper is  
approximately 600 inches  
(15,240 mm)  
Roll Diameters:  
Inside: .25 inches (6 mm)  
Outside: 1.5 inches (38 mm)  
Maximum Print  
Area:  
2.85 inches (72 mm) by 8.0 inches  
(203 mm)  
NOTE: Maximum length depends  
on format.  
Ordering Supplies  
900148  
900149  
900295  
900294  
2.2-inch wide supply, 10 roll case  
2.2-inch wide supply, 50 roll case  
3.125-inch wide supply, 10 roll case  
3.125-inch wide supply, 50 roll case  
A-2 Specifications  
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O p t i o n s a n d A c c e s s o r i e s  
Magnetic Card Reader (factory-installed)  
Extra Battery (125237)  
Shoulder Strap (125239) or Belt Clip (125238)  
Printhead Cleaning Pen (114226)  
Coiled Cable (125240)  
AC Adapter (125234) – Plugs into a wall outlet so  
the printer operates on AC current. Only for use  
with printers M09430R03, M09430R04,  
M09430R09, and M09430R10.  
Plug-in Charger (125225) – Plugs into an electrical  
outlet for charging the battery. Not for use with  
printers M09430R03, M09430R04, M09430R09,  
and M09430R10. These printers require the single  
station or four-station battery charger to charge the  
battery.  
Single Station Battery Charger (125228)  
Four Station Battery Charger (125231)  
IrDA Version 1.1 (all printers have IrDA included)  
Infrared Data Association - A wireless solution that  
uses light energy to transfer signals to and from  
the printer and a host. This system has narrow  
transmitting/ receiving signals and works best  
when stationed next to the host with no objects in  
the way. The maximum operating range is 3 feet.  
Use the DIP switches to set up the system.  
Bluetooth - A wireless solution that uses radio  
waves to transfer signals to and from the printer  
and a host. The operating range is up to10 meters  
(32.8 feet). Bluetooth radio waves can pass  
through walls and floors, so the hosts do not have  
to be next to each other.  
NOTE: Microwave ovens, 2.4 GHz cordless phones, and  
certain wireless LAN products operate on the  
same frequency as Bluetooth and may cause  
interference.  
Specifications A-3  
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A-4 Specifications  
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