Nortel Networks Telephone NP 4046 100 User Manual
Business Communications Manager  
NetVision Telephone and  
NetVision Data Telephone  
IP Telephone Feature Card  
(Model #: NP-4046-100)  
© 2002 Nortel Networks  
P0988138 06  
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NetVision quick start call basics  
®
A handset user guide is supplied with each Symbol NetVision handset which describes, in detail,  
how to use the buttons on the handset, including any data-related buttons found on the NetVision  
Data phone. Note: The buttons described here are not located in the same place on all models.  
Logging into and out of the network  
Logging in:  
Logging out:  
E
END  
SND  
Press and hold  
to turn the handset off.  
Press  
to turn the handset on.  
SND  
Enter your PIN number, and press  
.
Quick start hints  
You must be logged into the network:  
SND  
SND  
Make call: Enter number and press  
.
Answer Call: Press  
.
EEND  
If you pressed  
to silence a ringing call, to  
EEND  
End call or feature: Press  
.
SND  
<
retrieve the call, press  
or  
To Hold or Unhold a call, or to toggle  
FCT  
choose  
Off-hook, if it is programmed into  
HOLD  
between two calls: Press  
.
the menu.  
To Hold the call and drop the link so someone  
Note: This sequence also produces a dial tone  
on an idle telephone.  
E
END  
L
HOLD  
else can pick it up, press  
.
To recover a held call from a dropped link,  
SND  
<
H
HOLD  
press:  
.
Active handset display  
The handset display shown below is from the NetVision handset. If you have a NetVision data  
telephone or a new version of the handset, the shape of the display may have a different  
appearance, however, the icons on all handsets indicate the same thing:  
Radio signal strength indicator  
Call information  
NAME  
XXX-XXXX  
Active line indicator  
Idle/alert icon  
Battery strength  
indicator  
active call icon  
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Out of Range tones  
Display reads: No network  
Handset status  
Idle  
Tone  
NVPhone  
No Network  
1 long beep and 2 short beeps  
Active call  
2 short beeps  
You have 10 seconds to return  
to range or the handset  
disconnects.  
Accessing feature codes  
Some of the NetVision and NetVision Data telephone call features are configured through the  
NetVision Phone Administrator. These features appear in the function menu on the display of your  
handset. These features can be accessed from that menu in one of the following ways:  
Accessing the menu features  
If the feature is on the pre-programmed menu:  
FCT  
Accessing menu features by number  
If you know the menu item number, you can  
access it by the menu number:  
1. Press  
(Function key)  
FCT  
1. Press  
(Function key)  
<
2. Scroll to the menu item using  
and  
2. Press the number(s) on the dialpad for the  
feature menu number.  
# >  
.
SND  
3. Press  
.
Accessing Business Communication Manager feature codes  
If the feature you want is not on the menu, use the following sequence to invoke the code:  
FCT  
1. Press  
.
2. Find and select FEATURE on the menu.  
SND  
3. Press  
4. Enter the feature code (listed below).  
Or you can use one of the following shortcuts:  
.
SND  
<
FCT  
1<feature code> (idle line or during call) OR  
<feature code>  
(idle line only)  
Note: 1 indicates the menu position of FEATURE.  
EEND  
Ending a DTMF feature: Press  
to end sessions for DTMF features which require user input  
after starting a call and providing dialtone.  
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Telephone features  
FCT  
Some of these features may be programmed onto the  
menu. Refer to Accessing the menu  
features for directions about how to use features programmed on the menu. Note that you can also  
manually activate menu features with the codes given below.  
You use the following feature codes by selecting the Feature menu item, then by entering the feature  
code. Refer to Accessing Business Communication Manager feature codes.  
Call Center  
Agent Login  
GHI  
QZ  
WXY  
0
9
4
Login and receive calls as an Call Center agent if the Call Center feature is active  
on your system.  
Call Center  
Agent  
TUV  
QZ  
WXY  
8
0
9
Temporarily stop receiving calls from the Call Center system.  
Make Busy  
Call Forward  
Call Park  
GHI  
GHI  
4
4
# >  
Cancel  
Send your calls to another telephone in your system.  
PRS  
GHI  
7
4
HOLD  
To put a conference on hold: Press  
. The other two callers can still talk to  
each other. If you were the one who initiated the conference, the link drops.  
<
SND  
Press  
to return to the conference. If off-hook is programmed on the  
FCT  
FCT menu, you can also choose  
Off-hook to return to the conference.  
Conference  
1
1
# >  
Cancel  
HOLD  
To put a conference on hold: Press  
. The other two callers can still talk to  
each other. If you were the one who initiated the conference, the link drops.  
SND  
<
Press  
to return to the conference. If off-hook is programmed on the  
FCT  
FCT menu, you can also choose  
Off-hook to return to the conference.  
DN query  
QZ  
<
0
Display the directory number of the handset.  
Do Not  
Disturb  
TUV  
TUV  
JKL  
JKL  
8
8
# >  
5
5
Cancel  
When you are not on a call, prevent all incoming calls, except priority calls, from  
ringing at your telephone. When you are on a call, block an incoming priority call.  
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Hunt  
groups  
If you are a hunt group member, you have access to Hunt group features.  
Language  
Choice  
JKL  
JKL  
QZ  
QZ  
<
<
<
<
1
2
3
4
0
0
0
0
5
5
5
5
ABC  
DEF  
GHI  
JKL  
JKL  
QZ  
QZ  
Note: Alternate language choices only work for system-generated call features.  
Last Number  
Redial  
JKL  
5
Automatically redial the last external telephone number that you dialed.  
Line pools  
MNO  
GHI  
4
6
Line pools allow telephones to share several lines for making calls.  
Enter the code, and then enter a line pool access code. (See your System  
Administrator for a list.)  
Link  
PRS  
1
7
Generate a Link signal ï to access a PBX or other host exchange.  
Messages  
QZ  
<
0
Display the directory number of the handset.  
Send a message to another telephone within your system.  
To view and reply to your messages:  
MNO  
JKL  
<
<
SND  
6
5
1. Press  
2. Press  
3. Press  
.
# >  
and  
to view your message list.  
QZ  
0
to call the person who left you the message.  
HOLD  
To erase a message: Press  
while viewing a message.  
Page  
MNO  
QZ  
0
6
and digits 1, 2 or 3 and zone 0, 1, 2, 3, 4, 5, or 6.  
Make a page announcement through either the internal (code 1) or external  
(code 2) speakers, or both (code 3). Zone 0 pages all zones.  
Page announcements are programmed to timeout after a pre-selected amount of  
time. This is set by your System Administrator.  
Note:  
NetVision  
handsets can  
only send  
Pages.  
They cannot  
receive Pages.  
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MNO  
1
6
and zone 0, 1, 2, 3, 4, 5, or 6  
Make a page announcement to all, or to a specific group of telephones, through  
the telephone speakers. Zone 0 pages all zones.  
External page  
MNO  
ABC  
2
6
Make a page announcement through an external loudspeaker system.  
Internal and external page  
MNO  
DEF  
3
6
and zone 0, 1, 2, 3, 4, 5, or 6  
Make a page announcement through both your telephone speakers and an  
external loudspeaker system. Zone 0 pages all zones.  
Pause  
PRS  
TUV  
8
7
Program in an external autodial sequence to insert a 1.5 second delay ï .  
<
For pulse dialing:  
also inserts a 1.5 second delay.  
Priority  
Call  
MNO  
WXY  
9
6
TUV  
JKL  
8
5
A person on another call can invoke code  
priority calls.  
(Do Not Disturb) to block  
Privacy  
TUV  
DEF  
8
3
If a line normally has privacy, this permits another telephone that shares the line  
to join your call by selecting the line while you are using it. If a line normally has  
privacy disabled, this prevents another telephone that shares the line from joining  
your call by selecting the line while you are using it. The privacy setting is re-  
established once you end your call or when you enter the Privacy feature code  
again.  
Speed Dial  
(Local)  
To add or replace a number on the handset list:  
1. Dial the number.  
FCT  
2. Press  
.
3. Dial a unique two-digit location (00 - 99).  
To dial from a speed dial:  
FCT  
1. Press  
once.  
2. Key in the speed-dial location code (00-99).  
SND  
3. Press  
.
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To scroll through the speed-dial list:  
FCT  
1. Press  
once.  
2. Scroll through the list shown on the display to find the number you want.  
SND  
3. Press  
.
System  
Speed Dial  
QZ  
0
Dial an external telephone number using a two-digit code (01 to 70).  
System speed dial codes can be used from any display telephone in the system.  
They are assigned by your System Administrator.  
To make a call using a speed dial code:  
1. Invoke the code.  
2. Enter the two-digit code assigned to the parked call (01 to 70).  
SWCA keys  
System Wide  
Call  
Appearance  
DEF  
JKL  
JKL  
MNO  
ABC  
<
<
1
3
2
6
5
5
Use SWCA codes to retrieve and park calls on the system.  
On display telephones, these codes will be assigned to buttons with indicators. On  
the NetVision handset, these codes may appear on the Function menu, or you  
enter the codes manually, using the menu Feature function.  
Parking a call to SWCA keys:  
Make a call available to any other telephone with the same SWCA key  
assignment. Also follow these procedures if you retrieved a SWCA call, and want  
to repark it.  
– If you have the keys assigned to the feature menu: Choose the menu item  
corresponding to a SWCA key or a SWCA key search command.  
– If the code is not assigned to the feature menu use the Feature menu item, and  
then enter the feature code for the SWCA key.  
– If you want the system to assign an open SWCA key: Enter  
JKL  
QZ  
<
ABC  
0
2
5
. (This code can also be assigned to the feature  
menu.)  
Answering a SWCA call:  
– If you know where the call is parked:  
Choose the Feature menu item, then enter the feature code for the SWCA key.  
The call becomes active on an intercom key.  
PRS  
DEF  
JKL  
<
7
3
5
– To find the oldest parked call: Enter  
.
(This code can also be assigned to the feature menu.)  
The call that has been parked the longest will become the active call on your  
intercom key.  
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TUV  
DEF  
JKL  
<
8
3
5
– To find the newest parked call: Enter  
.
(This code can also be assigned to the feature menu.)  
The call that was parked last will become the active call on your intercom key.  
When you repark a call, regardless of when it was received, it becomes the  
newest parked call.  
Putting a SWCA call on Hold:  
How a SWCA call acts when you put it on Hold, depends on how the system  
settings are configured. Ask your system administrator how your system is  
configured.  
One of the following will occur when you put a call on Hold for SWCA:  
H
HOLD  
– When you press  
on an active call, the call will return to an assigned  
SWCA key, or it will attempt to assign to a SWCA. If the call gets successfully  
parked, a call appearance will show up on all telephones with that SWCA key.  
If it does not successfully park, the call remains on Hold at your telephone.  
OR  
– The call will simply remain on Hold at your telephone and you will have to  
manually enter a SWCA code to park it for other telephones to access the call.  
Intercom calls  
Your system administrator also configures whether intercom calls will  
automatically assign to a SWCA key and whether they will automatically assign to  
a SWCA key if you put the call on Hold. Ask your system administrator how your  
system is configured. If intercom calls do not automatically assign to a SWCA key,  
you can manually enter a SWCA code to park an intercom call.  
Time  
TUV  
DEF  
QZ  
8
0
3
Briefly display the time and date while you are on a call.  
Transfer  
PRS  
PRS  
QZ  
QZ  
7
0
7
0
Cancel  
Send a call to another telephone within your system, or to an external telephone.  
You may not be able to transfer a call on an external line to an external telephone,  
depending on the capabilities of the lines.  
1. Make or answer a call.  
2. Invoke the code.  
3. Call the person you want to transfer the call to.  
4. Stay on the line if you wish to speak to the person first.  
E
END  
5. Press  
to complete the transfer.  
If an external call is transferred to a busy internal or network extension, or is not  
answered after a few rings, the call automatically rings you back.  
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Trunk  
Answer  
TUV  
QZ  
QZ  
8
0
0
Answer an external call that is ringing on a line that has been placed into a  
Ringing Service schedule from any telephone in your system. This feature does  
not work for a private line.  
Voice Call  
Voice Mail  
MNO  
MNO  
6
6
Make an announcement or begin a conversation through the speaker of another  
telephone in the system. Note: Telephones without speakers, such as the  
NetVision handset, must be set up to receive voice calls as ringing calls.  
TUV  
WXY  
8
1
9
Login to voice mail system and receive and manage voice mail calls.  
TUV  
QZ  
WXY  
8
0
8
9
Leave a message:  
TUV  
GHI  
WXY  
9
4
Call forward a message:  
TUV  
JKL  
WXY  
8
9
5
Voice Mail directory number inquiry:  
TUV  
MNO  
WXY  
8
9
6
Transfer a message:  
Intercept a message:  
TUV  
WXY  
8
PRS  
WXY  
8
7
9
TUV  
TUV  
8
8
9
Access voice mail directory:  
TUV  
WXY  
WXY  
9
9
Record a voice mail call:  
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