Part No. P0607274 02
March 24, 2004
Business Communications Manager
UPS Installation and Configuration
Guide
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3
Radio-frequency Interference
Warning: Equipment generates RF energy.
This equipment generates, uses, and can radiate radio-frequency energy. If not installed
and used in accordance with the installation manual, it may cause interference to radio
communications. It has been tested and found to comply with the limits for a Class A
computing device pursuant to Part 15 of the FCC Rules and with ICES.003, CLASS A
Canadian EMI Requirements. Operation of this equipment in a residential area is likely to
cause interference, in which case the user, at his or her own expense, will be required to
take whatever measures may be required to correct the interference.
Telecommunication Registration
Business Communications Manager equipment meets all applicable requirements of both Industry
Canada CS-03 and US Federal Communications Commission (FCC) Part 68 and has been
registered under files Industry Canada 332D-5980A and FCC US:AB6KF15B20705 (key system),
US:AB6MF15B20706 (hybrid system), and US:AB6PF15B23740 (PBX system). Connection of
the Business Communications Manager telephone system to the nationwide telecommunications
network is made through a standard network interface jack that you can order from your local
telecommunications company. This type of customer-provided equipment cannot be used on party
lines or coin lines.
Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using an
acceptable method of connection. The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized maintenance facility designated
by the supplier. Any repairs or alterations made by the user to this equipment, or equipment
malfunctions, may give the telecommunications company cause to request the user to disconnect
the equipment. Users should ensure for their own protection that the electrical ground connections
of the power utility, telephone lines and internal metallic water pipe system, if present, are
connected together. This precaution may be particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician.
Electromagnetic Compatibility
Business Communications Manager equipment meets all FCC Part 15, Class A radiated and
conducted emissions requirements.
Business Communications Manager does not exceed the Class A limits for radiated and conducted
emissions from digital apparatus as set out in the Radio Interference Regulations of Industry
Canada.
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Telephone Company Registration
It is usually not necessary to call the telecommunications company with information on the
equipment before connecting the Business Communications Manager system to the telephone
network. If the telecommunications company requires this information, provide the following:
•
•
•
•
•
telephone number(s) to which the system will be connected
FCC registration number (on label affixed to Business Communications Manager)
universal service order code (USOC)
service order code (SOC)
facility interface code (FIC)
Rights of the Telecommunications Company
If the Business Communications Manager system or adjunct systems is causing harm to the
telephone network, the telecommunications company may discontinue service temporarily. If
possible, the telecommunications company will notify you in advance. If advance notice is not
practical, the user will be notified as soon as possible. The user will be given the opportunity to
correct the situation and informed of the right to file a complaint to the FCC.
The telecommunications company may make changes in its facilities, equipment, operations or
procedures that could affect the proper functioning of the system. If this happens, the
telecommunications company will give you advance notice in order for you to make any necessary
modifications to maintain uninterrupted service.
Repairs
In the event of equipment malfunction, all repairs to certified equipment will be performed by an
authorized supplier.
Canadian Regulations - please read carefully
Notice
The term "IC" before the certification number located on the host equipment only signifies that the
Industry Canada technical specifications were met. The Department does not guarantee the
equipment will operate to the user's satisfaction. Before installing this equipment, users should
ensure that it is permissible to be connected to the facilities of the local telecommunications
company. The equipment must also be installed using an acceptable method of connection. The
customer should be aware that compliance with the above conditions may not prevent degradation
of service in some situations. Repairs to certified equipment should be coordinated by a
representative designated by the supplier. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications company cause to
request the user to disconnect the equipment. Users should ensure for their own protection that the
electrical ground connections of the power utility, telephone lines and internal metallic water pipe
system, if present, are connected together. This precaution may be particularly important in rural
areas.
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Caution: Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as appropriate.
Notice
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of
the maximum number of terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the RENs of all the devices does not exceed 5.
This Class A device complies with Part 68 & Part 15 of the FCC Rules and ICES-003 Class A
Canadian EMI requirements. Operation is subject to the following two conditions (1) This device
may not cause harmful interference and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Do not attempt to repair this equipment. If you experience trouble, write for warranty and repair
information:
Nortel Networks
30 Norelco Drive, Weston, Ontario
M9L 2X6 Canada
US Regulations - please read carefully
Federal Communications Commission (FCC) Notice
FCC registration number: This telephone equipment complies with Part 68, Rules and Regulations,
of the FCC for direct connection to the Public Switched Telephone Network. (The FCC
registration number appears on a sticker affixed to the bottom of the telephone.)
Your connection to the telephone line must comply with these FCC rules:
•
An FCC compliant telephone cord and modular plug is provided with this equipment. This
equipment is designed to be connected to the telephone network premises wiring using a
compatible modular jack which is Part 68 compliant. See installation instructions for details.
•
Use only an FCC Part 68-compliant Universal Service Order Code (USOC) network interface
jack, as specified in the installation instructions, to connect this telephone to the telephone
line. (To connect the phone, press the small plastic tab on the plug at the end of the phone’s
line cord. Insert into a wall or baseboard jack until it clicks. To disconnect, press the tab and
pull out.) See installation instructions for details.
•
If the terminal equipment causes harm to the telephone network, the telephone company will
notify you in advance that temporary discontinuance of the product may be required. But if
advance notice isn’t practical, the telephone company will notify you as soon as possible. You
will also be advised of your right to file a complaint with the FCC, if you believe it is
necessary.
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•
If a network interface jack is not already installed in your location, you can order one from
your telephone company. Order the appropriate USOC Network interface jack, as specified in
the installation instructions, for wall-mounted telephones or for desk/table use. In some states,
customers are permitted to install their own jacks.
•
•
Your telephone may not be connected to a party line or coin telephone line. Connection to
Party Line Service is subject to state tariffs. (Contact the state public utility commission,
public service commission or corporation commission for information.)
It is no longer necessary to notify the Telephone Company of your phone’s Registration and
REN numbers. However, you must provide this information to the telephone company if they
request it. The telephone company may make changes in its facilities, equipment, operation or
procedures that could affect the operation of the equipment. If this happens the telephone
company will provide advance notice in order for you to make necessary modification to
maintain uninterrupted service.
•
Do not attempt to repair this equipment. If you experience trouble, write for warranty and
repair information:
Nortel Networks
640 Massman Drive,
Nashville, TN, 37210, USA
Important Safety Instructions
The following safety instructions cover the installation and use of the Product. Read carefully and
retain for future reference.
Installation
When installing your UPS equipment, basic safety precautions should always be followed to
reduce risk of fire, electric shock and injury to persons, including the following:
Warning: To avoid electrical shock hazard to personnel or equipment damage observe the
following precautions when installing telephone equipment:
1
2
Never install the UPS or other equipment during a lightning storm.
Never install the UPS in wet locations.
This symbol on the product is used to identify the following important information: Use only
with a CSA or UL certified CLASS 2 level C power supply.
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Use
When using your UPS equipment, basic safety precautions should always be followed to reduce
risk of fire, electric shock and injury to persons, including the following:
1
2
3
Read and understand all instructions.
Follow the instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol
cleaners. Use a damp cloth for cleaning.
4
5
6
7
8
9
Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink, or
laundry tub, in a wet basement, or near a swimming pool.
Do not place this product on an unstable cart, stand or table. The product may fall, causing
serious damage to the product.
This product should never be placed near or over a radiator or heat register. This product
should not be placed in a built-in installation unless proper ventilation is provided.
Do not allow anything to rest on the power cord. Do not locate this product where the cord will
be abused by persons walking on it.
Do not overload wall outlets and extension cords as this can result in the risk of fire or electric
shock.
Never spill liquid of any kind on the product.
10 To reduce the risk of electric shock do not disassemble this product, but have it sent to a
qualified service person when some service or repair work is required.
11 Unplug this product from the wall outlet and refer servicing to qualified service personnel
under the following conditions:
a
b
When the power supply cord or plug is damaged or frayed.
If the product has been exposed to rain, water or liquid has been spilled on the product,
disconnect and allow the product to dry out to see if it still operates; but do not open up the
product.
c
d
If the product housing has been damaged.
If the product exhibits a distinct change in performance.
12 Caution: To eliminate the possibility of accidental damage to cords, plugs and jacks, do not use
sharp instruments during the assembly procedures.
13 Save these instructions.
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Safety
WARNING!
Only qualified service personnel may install this equipment. The instructions in this
manual are intended for use by qualified service personnel only.
Risk of shock.
Ensure the Business Communications Manager is unplugged from the power socket
before installing the UPS device.
Read and follow installation instructions carefully
Only qualified persons should service the system.
The installation and service of this hardware is to be performed only by service
personnel having appropriate training and experience necessary to be aware of
hazards to which they are exposed in performing a task and of measures to minimize
the danger to themselves or other persons.
Electrical shock hazards from the telecommunication network and AC mains are
possible with this equipment. To minimize risk to service personnel and users, the
UPS device must be connected to an outlet with a third-wire Earth.
Service personnel must be alert to the possibility of high leakage currents becoming
available on metal system surfaces during power line fault events near network lines.
These leakage currents normally safely flow to Protective Earth via the power cord.
Therefore, it is mandatory that connection to an earthed outlet is performed first and
removed last when cabling to the unit. Specifically, operations requiring the unit to be
powered down must have the network connections (exchange lines) removed first.
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North American Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Radio-frequency Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Telecommunication Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Telephone Company Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Rights of the Telecommunications Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Canadian Regulations - please read carefully . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Display Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Symbols used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
How to Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
UPS Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
UPS threshold values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Operational measurements and accounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
UPS default configuration settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Install and Initialize the UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Initialize the serial port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
UPSConsoleToggle Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Enable UPSConsoleToggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Enable the console (batch file) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Monitor the UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Access the UPS Status monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Access the UPS OM and log reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Test the UPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
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11
Preface
This guide describes how to install, initialize and monitor the Business Communications Manager
Uninterruptable Power Supply (UPS) device.
Information in these chapters explains:
•
•
•
how to set up the UPS
how to start and initialize the UPS
how to test and monitor the UPS
Display Tips
You can read this publication from your computer monitor or printed hard copy. For best on-screen
display results, use Adobe Acrobat Reader* version 4.0 or 5.0.
If you use Adobe Acrobat Reader, version 4.0, perform the following steps to optimize the
illustrations:
•
•
Increase display magnification.
Print the document.
For Adobe Acrobat Reader, version 5.0, perform the following steps to optimize the graphical
display:
1
2
3
4
Start the Adobe Acrobat Reader version 5.0 application.
From the top line menu, select: Edit -->Preferences -->General.
Select Display from the Preferences menu at the left side of the setup screen.
Select the following smoothing options from the Display setup screen:
•
•
•
Smooth Text
Smooth Line Art
Smooth Images
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Figure 1 Acrobat Reader display setup selections
Symbols used in this guide
This guide uses the following symbols to draw your attention to important information:
Caution: Caution Symbol
Alerts you to conditions where you can damage the equipment.
Danger: Electrical Shock Hazard Symbol
Alerts you to conditions where you can get an electrical shock.
Warning: Warning Symbol
Alerts you to conditions where you can cause the system to work improperly or to fail.
Note: Note Symbol
Alerts you to important information.
Tip: Tip Symbol
Alerts you to additional information that can help you perform a task.
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Preface 13
Warning: Grounding Symbol.
Alerts you to ground yourself with an antistatic grounding strap before performing the
maintenance procedure.
Warning: Disconnect Symbol
Alerts you to remove the Business Communications Manager and Business
Communications Manager expansion cabinet power cords from the AC outlet before
performing any maintenance procedure.
Text conventions
This guide uses the following text conventions:
bold Courier text
Indicates command names and options and text that you need to enter in
a command-line interface.
Example: Use the dinfocommand.
Example: Enter show ip {alerts|routes}.
italic text
Indicates file and directory names, new terms, book titles, Web
addresses, and variables in command syntax descriptions.
bold text
Indicates command names, screen titles, options and text for a graphical
user interface (GUI).
angle brackets (< >)
Indicates a keyboard key press or simultaneous key presses, for
example, <ENTER> or <CTRL j>
Related publications
The following documents provide further information about the Business Communications
Manager, related media bay modules, extension equipment, and system applications and software:
•
•
[Product Family] Programming and Operations Guide describes core system operational
configuration and how to program the Business Communications Manager equipment.
Business Communications Manager 200/400 Installation and Maintenance Guide describes
how to install the Business Communications Manager system.
How to Get Help
Your local distributor provides technical support for your Business Communications Manager
system or has access to that information through a Technical Service Center (TSC).
If you require non-technical support, contact 1-800-4NORTEL (1-800-466-7835), choose option
3, Sales or Pre-Sales Support)
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Chapter 1
Uninterruptable Power Supply (UPS) Overview
This book describes how to install, configure and monitor the Uninterruptable Power Supply
(UPS) on the Business Communications Manager (BCM) 200, 400, and 1000 models.
This chapter provides an overview of the UPS functionality and describes the following
information:
•
•
•
•
•
UPS Overview
A UPS device maintains continuous operation during power interruption or failure conditions and
is an optional component of the BCM. The UPS device provides power source monitoring and
battery backup activation so that critical BCM functionality is maintained.
In a power failure situation, the UPS provides sufficient time to either correct the problem or
activate a contingency plan to sustain services. The UPS is configured to perform a graceful
shutdown of the BCM two minutes before the UPS battery power is drained. The UPS can perform
a graceful shutdown of the BCM 200, 400, and 1000 models.
The ability to turn the power off after a graceful system shutdown is only provided on BCM 200
and 400 models. In the event that the UPS battery power is drained on a BCM 1000, the UPS
performs a halt after a graceful system shutdown
Business Communications Manager release 3.5 and higher supports the American Power
Conversion (APC) UPS device. The UPS control software enables the configuration of various
operational settings.
The interaction between the UPS and the Business Communications Manager occurs in three
stages:
1
2
3
Configuration—this stage sends configuration information to the UPS device and requires
minimal user interaction.
Monitoring—this stage is a steady-state, periodic monitoring cycle where the BCM reads the
status of the UPS. This stage requires minimal user interaction.
Failure condition—this stage initiates an action when a threshold value is surpassed. The
BCM requires major user interaction in the case of a planned system shutdown.
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16 Chapter 1 Uninterruptable Power Supply (UPS) Overview
The UPS device is supported in all markets (110~120V and 220~240V power standards). All
BCMs using version 3.5 software or higher can use the UPS device.
BCM and UPS power and control connections
The UPS device operates in parallel with the BCM 200, 400, and 1000. The BCM obtains power
through the UPS. The UPS obtains power from a conventional AC power source.
The UPS meets BCM power delivery requirements for 110~120 and 220~240 Volt standards. The
BCM operational power usage range (shown in the following table) is compatible with the UPS
operating range.
BCM Input Power Source
110 ~ 120 Volt power standards
Minimum (VAC) Maximum (VAC)
90.0 130.0
220 ~ 240 Volt power standards
Minimum (VAC) Maximum (VAC)
220.0 265.0
The serial connection between the BCM and UPS provides power monitoring and control
capability. The UPS service uses standard RS232 serial protocol. Figure 2 shows the physical
BCM connections and OAM topology.
Figure 2 UPS/BCM power connections and topology
Unified Manager
Workstation provides UPS
configuration, service
activation and OAM
Local Area
Network
monitoring applications
CTM
4
1
Aux
2
3
4
UPS device
DSM 16+
Plug BCM power
cord into UPS
Plug UPS into AC
power source
1
2
3
4
1
2
3
4
PoweSr tatus
COM port supports a DB9 serial connection
to a UPS for power monitoring
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Chapter 1 Uninterruptable Power Supply (UPS) Overview 17
UPS threshold values
UPS threshold values are tolerances that define the UPS operational requirements and power
delivery capability. The UPS reports the threshold values through the Unified Manager. The
following table provides the minimum and maximum UPS threshold values for 110~120 and
220~240 Volt standards. All configuration data is stored in the F:\Program
Files\PwerChute\PwrChute.ini file.
110 ~ 120 Volt UPS Threshold Values
220 ~ 240 Volt UPS Threshold Values
Minimum
Maximum
120
Minimum
208
208
220
16
Maximum
253
Line voltage minimum (AC)1
Line voltage maximum (AC)2
UPS output voltage (AC)3
Battery voltage (DC)4
Output frequency (Hz)5
UPS load (%)6
90
90
106
16
59
0
120
253
127
240
36
36
60.25
125
49
50.25
125
0
Temperature (degr. C)7
-15
45
-15
45
1 Line voltage minimum: The lowest AC input voltage supplied by the power source. This threshold represents the
value recorded since you started the user interface module.
2. Line voltage maximum: The highest AC input voltage supplied by the power source. This threshold represents the
value recorded since you started the user interface module.
3. UPS Output voltage: The voltage (AC) supplied by the UPS to the equipment supported.
4. Battery voltage: The voltage (DC) supplied by the UPS to the equipment supported during a power outage.
5. Output frequency: The line voltage frequency.
6. UPS load: The amount of battery power drawn by the equipment supported during a recorded interval. The value
is represented by the percentage of the total power available in the UPS.
7. Temperature: The internal temperature of the UPS device.
Alarm and event reporting
The BCM software monitors the UPS threshold values and provides event reporting capability to
the BCM simple network management protocol (SNMP) trap and alarm reporting systems. The
BCM monitors the UPS through the COM port and polls the UPS every 60 seconds. Power supply
failure notification is sent to the OAM and alarm subsystem and to the recovery application.
The threshold values relate to the following:
•
Power: Utility power failure, low battery power for the UPS device. The message advises
users to take appropriate action on their BCM. The battery must be recharged for every minute
of run time. Appropriate action is to verify the power supply is functional. Alternatively, try to
connect to a secondary power supply, possibly switch telephony/data services to alternate
location if possible.
•
Communications: Send a message when communication with the UPS starts. Send a message
when communication with the UPS is lost (such as remote UPS shutdown). If communication
loss occurs, verify that serial connection is functional or UPS is operational.
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18 Chapter 1 Uninterruptable Power Supply (UPS) Overview
•
Operating conditions: send a message when internal UPS operating temperature falls outside
of the upper or lower threshold.
Refer to the following table for further information on event messages.
Table 1 UPS Event messages
Event ID Event
Type
Event ID Event
Type
1005
Administrative shutdown
Info
Info
1002
Communication Established
Info
Info
100500 Administrative shutdown started
300400 Communication lost while on
battery
100501 Administrative shutdown: User
initiated
Info
Info
Info
Info
Info
Error
300000 Unable to communicate with UPS
Warn
Error
Info
100502 Administrative shutdown: Weekly
shutdown
300200 UPS self-test failed
100503 Administrative shutdown: Daily
shutdown
100700 UPS returned from low battery
condition
110000 Ambient temperature back within
thresholds
100900 UPS batteries no longer need
replacing
Info
110100 Ambient humidity back within
thresholds
101300 UPS overload condition solved
Info
301400 Base module fan needs repair
101400 UPS runtime calibration initiated
Info
301500 Base module bypass power supply Error
needs repair
101500 UPS runtime calibration completed Info
310001 Below lower ambient temperature
threshold
Warn
1004
UPS self-test passed
Info
310101 Below humidity threshold
Warn
Error
101700 UPS returned from bypass
Info
Info
2037
Bypass contactor failed
1102
UPS internal temperature in
bounds
1040
1033
Bypass contactor OK
Battery added
Info
Info
200000 UPS on battery
Info
200001 UPS on battery: High input line
voltage
Warn
1034
Battery removed
Info
200002 UPS on battery: Brownout
200003 UPS on battery: Blackout
Warn
Warn
301000 Check installation of Smart Cell
signal cable
Warn
310002 Exceeded upper ambient
temperature threshold
Warn
200004 UPS on battery: Small momentary Warn
sag
310102 Exceeded upper humidity threshold Warn
200006 UPS on battery: Deep momentary Warn
sag
203800 Input circuit breaker tripped
203900 Input circuit breaker reset
Info
Info
200005 UPS on battery: Small momentary Warn
spike
200008 UPS on battery: Simulated power
failure
Warn
200301 Low battery condition
Warn
Info
103100 UPS module added
Info
Info
Info
103500 Main Intelligence module OK
103600 Main Intelligence module added
103200 UPS module removed
200200 UPS enabling SmartBoost
Info
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Chapter 1 Uninterruptable Power Supply (UPS) Overview 19
Table 1 UPS Event messages
Event ID Event
Type
Event ID Event
Type
203200 Main intelligence module removed Warn
200400 UPS runtime calibration cancelled Info
203300 Main intelligence module failed
Error
Warn
Warn
200401 UPS runtime calibration cancelled Info
by user
1030 Minimum redundancy regained
200402 UPS runtime calibration aborted by Info
power failure
310700 Maximum internal UPS
temperature exceeded
200403 UPS unable to perform runtime
calibration: Capacity < 100 %
Warn
2030
Minimum redundancy lost
Warn
Info
200700 UPS enabling SmartTrim
Info
Info
100300 Normal power restored: UPS on
line
201301 UPS on bypass: user set via
software or panel
103700 Redundant intelligence module OK Info
201302 UPS system is in maintenance
bypass set by switch
Info
103800 Redundant intelligence module
added
Info
203100 UPS module failed
Error
203400 Redundant intelligence module
removed
Warn
Warn
Info
301300 UPS internal temperature over limit Warn
301301 UPS battery charger failure Warn
203500 Redundant intelligence module
failed
203600 System level fan OK
200007 UPS on battery: Large momentary Warn
spike
2001
2036
1006
1016
System shutdown Complete
System level fan failed
Shutdown cancelled
Info
301302 UPS on bypass: severe DC
imbalance overload
Warn
Warn
Error
Error
Info
301303 UPS on bypass: output voltage
outside limits
301304 UPS on bypass: top module fan
needs repair
System Shutdown started
Info
300100 UPS output overload
Warn
Warn
Error
100401 Scheduled UPS self-test passed
300201 Scheduled UPS self-test failed
Info
300300 UPS battery is discharged
301600 UPS battery needs replacing
Error
Warn
300202 Scheduled UPS self-test failed:
Invalid test
100402 User-initiated UPS self-test passed Info
100403 Self-test at UPS passed
300205 Self-test at UPS failed
Info
100601 User-initiated shutdown cancelled Info
Error
101601 User-initiated shutdown started
300204 User-initiated self-test failed
Info
300206 Self-test at UPS failed: Invalid test Warn
1018 Smart Cell signal restored Info
Error
300206 User-initiated self-test failed: Invalid Warn
test
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20 Chapter 1 Uninterruptable Power Supply (UPS) Overview
Operational measurements and accounting
The Business Communications Manager collects operational measurement (OM) information
from the UPS and saves the data in a log file. The OM information is viewed through the Unified
Manager or archlog applications. The OM values can be reset using the Unified Manager. For
further information on how to access logs using the Unified Manager, refer to the Management
User Guide.
Log files and traces
The BCM UPS service logs into (APC PowerChute.log) to track internal and external UPS service
be viewed through the Unified Manager.
1
2
3
Event Log Location (“F:\Program Files\PwerChute\PwrChute.log”, Fixed), this file is
checked periodically by Unified Manager collecting OMs information and UPS overall status.
Data Log Location (“F:\Program Files\PwerChute\PwrChute.dat”, Fixed), this file is checked
periodically by Unified Manager collecting UPS Status Monitor information.
Error Log Location (“F:\Program Files\PwerChute\PwrChute.err”, Fixed), this file is
checked periodically by Unified Manager collecting the UPS failures.
UPS default configuration settings
The UPS software is configured under the default settings defined in the following table.
Table 2 UPS default settings
General
Signalling Type
Port
Smart
COM1
Yes
Auto UPS Reboot Enabled
Cable Type
Normal
Event Logging
Event Log Enabled
Event Log Location
Select the Event Log Maximum
Data Logging
Yes
“F:\Program Files\PwerChute\PwrChute.log”
5000 KB
Data Log Enabled
Data Log Location
Select the Data Log Maximum
Data Logging interval
Error Logging
Yes
“F:\Program Files\PwerChute\PwrChute.dat”
5000 KB
60 Seconds
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Chapter 1 Uninterruptable Power Supply (UPS) Overview 21
Table 2 UPS default settings
Error Log Enabled
Error Log Location
Yes
“F:\Program Files\PwerChute\PwrChute.err”
5000 KB.
Select the Error Log Maximum
Shutdown
Shutdown Delay
Admin Shutdown Delay
30 Seconds
30 Seconds
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Chapter 2
Install and Initialize the Uninterruptable Power Supply
This chapter describes how to install and initialize the Uninterruptable Power Supply (UPS) on the
Business Communications Manager (BCM) 200, 400, and 1000 models.
This chapter describes the following:
•
•
Install and Initialize the UPS
Use this procedure to install and power up the Business Communications Manager through the
UPS. Refer also to the UPS product installation manual for detailed instructions.
1
2
3
4
Plug the UPS power cord into the AC power source (wall outlet).
Plug the BCM power cord into the UPS.
Connect the serial cable from the Business Communications Manager to the UPS.
Ensure you have a LAN connection from the Business Communications Manager to the
Unified Manager workstation.
5
6
7
8
Power-up the UPS.
Power-up the Business Communications Manager.
Wait for the Business Communications Manager to finish boot-up.
This procedure is complete.
Initialize the serial port
The Unified Manager provides a means to modify the serial port configuration and UPS service
settings. When you enable the UPS device using the Unified Manager interface, Unified Manager
turns the console service OFF and turns the UPS service ON. Conversely, if the UPS serial cable is
disconnected, the BCM Unified Manager turns the console service ON and turns the UPS service
OFF.
Use this procedure to initialize the UPS serial port:
1
2
Connect the serial cable from the BCM to the UPS.
Access the correct Business Communications Manager in your network from the Unified
Manager workstation browser.
3
4
Select the Services key from the Unified Manager main page and expand the navigation tree.
A list of available services appears in the Services information frame.
Select the UPS heading from the navigation tree window.
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5
Select the UPS Configuration tab from the UPS setup screen. The UPS Configuration screen
Figure 3 UPS Configuration screen
6
7
Select the UPS radio button to enable the serial port for use by the UPS.
Select the power source type (110 ~ 120v or 220 ~ 240v).
Note: Once the UPS is selected and enabled on the Unified Manager “Serial Selection
Page”, the UPS sends the message “UPS Communication Established” to the NT event
log, when the UPS communication started. If the BCM loses or cannot establish a link to
the UPS, an error log appears “Unable to Communicate with the UPS”.
8
This procedure is complete.
UPSConsoleToggle Service
UPSConsoleToggle is an Auto-Start service that initiates at system boot time to enable the serial
console for 15 minutes. Plug the console serial cable into the BCM and work on BCM console for
a period of 15 minutes.
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Chapter 2 Install and Initialize the Uninterruptable Power Supply 25
After 15 minutes, the service switches back to the UPS to enable the UPS (if the UPS was
originally selected and enabled).
•
To extend the Console time, stop the UPSConsoleToggle using the command “Net Stop
UPSConsoleToggle”.
•
The UPS service needs to be enabled from the Unified Manager when the user ends the
console session.
Enable UPSConsoleToggle
Use this procedure to enable the UPSConsoleToggle service.
1
2
3
Wait for all services to be up and running.
Verify that the UPS service is running.
If UPS service is running, change its start-up type to Manual-Start and the console CMDRMT
service to Auto-Start, then stop UPS service and start Console service.
4
5
6
Wait for 15 minutes.
Toggle the UPS/Console.
Change the console start-up type to Manual-Start and the UPS to Auto-Start. This stops the
console service and starts the UPS service.
7
8
Stop the UPSConsoleToggle service.
This procedure is complete.
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Enable the console (batch file)
Use this procedure to use the serial port for startup or emergency maintenance purposes.
1
2
If you have access to the Unified Manager, from Services/UPS, select the console.
If you have an access to the BCM through the IP, Telnet to the BCM using the IP connection
and run the batch file called “EnableConsole.bat” located on “F:\Program Files\Nortel
Networks\Voice Platform”.
3
Running EnableConsole.bat does the following:
•
Changes the value of the register key to
“KEY_LOCAL_MACHINE\SOFTWARE\APC\GUI\SerialSelect” to 0
•
•
Stops the UPS service and changes its startup type to Manual.
Changes the CMDRMT (Console Service) startup type to AUTOMATIC and start it.
4
This procedure is complete.
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27
Chapter 3
Monitor the Uninterruptable Power Supply
This section describes how to monitor the Uninterruptable Power Supply (UPS) on the Business
Communications Manager (BCM) 200, 400, and 1000 models.
This section describes the following procedures:
Monitor the UPS
The Business Communications Manager UPS service communicates with the UPS device through
a serial (DB9) cable. The UPS service provides the following capabilities:
•
•
Monitors the UPS using the COM port. The BCM polls the UPS device every 60 seconds.
Power source failure notification is sent to the OAM and alarm subsystem and to the recovery
application.
•
•
•
Provides a warning signal when UPS battery power is low.
Allows you to perform a remote UPS shutdown.
Allows an auto power off for the Business Communications Manager.
There are two methods to monitor the UPS:
1
Select the UPS Status monitor tab to monitor the UPS device only (see “Access the UPS
2
Select the UPS Status report to monitor the UPS device and BCM UPS service (see “Access
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Access the UPS Status monitor
Use this procedure to access the UPS status monitor tab interface and monitor the UPS device.
1
2
Access the correct Business Communications Manager in your network from the Unified
Manager workstation browser.
3
Select the Services key from the Unified Manager main page and expand the navigation tree.
A list of available services appears in the Services information frame.
4
5
Select the UPS heading from the navigation tree window.
Select the UPS status monitor tab from the UPS setup screen. The UPS Status Monitor screen
appears (see Figure 4).
Figure 4 UPS Status Monitor screen
6
7
Examine the UPS device status information displayed in the information window.
This procedure is complete.
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Chapter 3 Monitor the Uninterruptable Power Supply 29
Access the UPS OM and log reports
Use this procedure to access the UPS operational metrics (OMs), UPS log files, or status reports.
1
2
Access the correct Business Communications Manager in your network from the Unified
Manager workstation browser.
3
Select the Services key from the Unified Manager main page and expand the navigation tree.
A list of available services appears in the Services information frame.
4
5
6
Select the UPS heading from the navigation tree window.
Select the Report from the top line menu.
Select the OMs Report from the drop-down menu. The UPS OMs report appears (see Figure
5).
Figure 5 UPS OMs report
7
8
To reset the OMs, select Click here to reset the oms values from the screen.
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30 Chapter 3 Monitor the Uninterruptable Power Supply
Figure 6 UPS Log file report
9
To print the report, select Print this Report from the screen.
10 To close the report window, select Close This Window from the screen.
11 This procedure is complete.
Access the UPS status report
Use this procedure to access the UPS status report to monitor the UPS device and BCM UPS
service.
1
2
Access the correct Business Communications Manager in your network from the Unified
Manager workstation browser.
3
Select the Services key from the Unified Manager main page and expand the navigation tree.
A list of available services appears in the Services information frame.
4
5
6
Select the UPS heading from the navigation tree window.
Select the Report from the top-line menu.
Select the UPS Status report from the drop-down menu. The UPS status report appears (see
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Chapter 3 Monitor the Uninterruptable Power Supply 31
Figure 7 UPS status report
7
8
9
To print the report, select Print this Report from the screen.
To close the report window, select Close This Window from the screen.
This procedure is complete.
Test the UPS
Use this procedure to test the UPS power backup function after you have installed and configured
the UPS for the Business Communications Manager.
The UPS device automatically performs a biweekly self-test. Locate the test results under the
following path:
F:\Program Files\PwerChute\PwrChute.log file.
1
2
3
Ensure that the serial cable between the Business Communications Manager and the UPS (or
the expansion chassis) is securely connected at both ends.
Simulate a power failure. Disconnect the power cord from the AC power source (wall outlet)
to the UPS device.
Verify that the BCM connected to the UPS device remains operational
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4
5
Verify that a warning message and/or alert appears on the client screen.
Wait until the UPS battery reaches a low level. A system shutdown should occur (on the BCM
200, 400, and 1000).
6
7
After system shutdown, restore power to the UPS device.
Check the system log in the Event Viewer to ensure that all actions are logged and that there
are no errors.
8
This procedure is complete.
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