Nortel Networks IP Phone NN43117 110 0101 User Manual
Title page  
Nortel Communication Server 2000/2100  
Nortel IP Phone 2004  
User Guide  
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Revision history  
Revision history  
August 2005  
Standard 1.01. The information contained in this user guide  
applies to the IP Phone 2004 when used in Communication  
Server 2100 and Communication Server 2000 networks.  
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Revision history  
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Contents  
Contents  
About the IP Phone 2004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Functional components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Hardware features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Connect the IP Phone 2004 components . . . . . . . . . . . . . . 14  
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
Log into your IP Phone 2004 . . . . . . . . . . . . . . . . . . . . . . . . 16  
Use the display menu on the IP Phone 2004 . . . . . . . . . . . 20  
Log out of your IP Phone 2004 . . . . . . . . . . . . . . . . . . . . . . 22  
Change your audio profile . . . . . . . . . . . . . . . . . . . . . . . . . . 23  
Adjust you IP Phone 2004 display contrast . . . . . . . . . . . . 26  
Use the Feature menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28  
Assign a feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30  
Define the key type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30  
Configure AutoScroll . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33  
Enable the Inbox feature . . . . . . . . . . . . . . . . . . . . . . . . . 35  
Label a feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37  
Use the Feature Options menu . . . . . . . . . . . . . . . . . . . . . . . 39  
Configure Auto Hide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
Define your default feature . . . . . . . . . . . . . . . . . . . . . . . . 41  
Enable the Outbox feature . . . . . . . . . . . . . . . . . . . . . . . . 42  
Reset your feature keys to defaults . . . . . . . . . . . . . . . . . . . . 44  
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Contents  
Select a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
Set your time formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46  
Define your regional time zone . . . . . . . . . . . . . . . . . . . . . . . . 47  
Enable Daylight Savings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48  
Define your time format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50  
Define your date format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51  
Reset your time defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53  
Navigate the User Information menu . . . . . . . . . . . . . . . . . 54  
Configure your username . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55  
Define your login type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56  
Enable Auto Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57  
Change your password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59  
Use Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61  
Use the Diagnostics menu . . . . . . . . . . . . . . . . . . . . . . . . . . 63  
Perform an upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65  
Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67  
Use Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67  
Use Handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67  
Use Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68  
Answer or terminate a call . . . . . . . . . . . . . . . . . . . . . . . . . . 70  
Answer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70  
Terminate a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71  
While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72  
Place a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72  
Mute a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72  
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Contents  
Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73  
Use Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74  
While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 75  
Use Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75  
Talk with more than one person . . . . . . . . . . . . . . . . . . . . . 76  
Set up a Conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76  
Use the Conferee Selectable Display feature . . . . . . . . . . . . . 77  
Use Call Join . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77  
Additional features and controls . . . . . . . . . . . . . . . . . . . . 79  
Enter text using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . 79  
Use the Symbol key to enter special characters . . . . . . . 79  
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80  
Add an entry to the directory . . . . . . . . . . . . . . . . . . . . . . 81  
Edit an entry in the directory . . . . . . . . . . . . . . . . . . . . . . 85  
Delete an entry in the directory . . . . . . . . . . . . . . . . . . . . 88  
Make a call using the directory . . . . . . . . . . . . . . . . . . . . . 89  
Inbox/outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90  
Assign an Inbox/Outbox to a DN feature key . . . . . . . . . . 90  
Use your inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91  
Inbox example display . . . . . . . . . . . . . . . . . . . . . . . . . . . 92  
Use your outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93  
Volume Control Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95  
Ringer selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95  
LCD Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95  
Message Waiting Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96  
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97  
IP Phone Key Expansion Module (KEM) . . . . . . . . . . . . . . . . 97  
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Contents  
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . . 99  
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103  
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About the IP Phone 2004  
About the IP Phone 2004  
The Nortel IP Phone 2004 brings voice and data to the desktop by  
connecting directly to a Local Area Network (LAN) through an Ethernet  
connection.  
Functional components  
The IP Phone 2004 supports the following functional components:  
•
a handset  
•
•
a speaker and headset connector for hands-free operation  
a standard keypad, including Release, Hold, Volume Control and  
Mute  
•
a function display area with a set of keys for scrolling  
To use the IP Phone 2004, log on to the Communication Server 2100 IP  
Client Manager by entering a username and password. Once logged in,  
the handset and keypad of the IP Phone 2004 operate in the same way  
as a standard Meridian Business Set (MBS) telephone. Additional  
services and features can be accessed using the soft keys of the function  
display area. Each of the soft keys corresponds to a menu option, and the  
navigation keys can be used to select a particular menu option.  
Figure 1 on page 10 shows the IP Phone 2004.  
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About the IP Phone 2004  
Figure 1  
IP Phone 2004  
Message Waiting Indicator/  
Incoming Call Indicator  
Hold key  
Release key  
Handset  
Six  
program-  
mable  
Line/  
Feature  
keys  
Display area  
Speaker  
Dialpad  
Soft keys  
Navigation  
keys, Quit  
and Copy  
keys  
Handsfree  
key and LED  
Volume Control  
Bar, Mute key  
and LED  
Directory Inbox Outbox Services Not  
Headset key  
and LED  
key  
key  
key  
key  
used  
Hardware features  
The IP Phone 2004 supports the following features:  
•
11 programmable feature keys (but this can be extended to 14): six  
(physical) user-defined feature key labels and six lines/features  
accessed using the up and down navigation keys to scroll through  
pages of features. The primary DN key (green) always has the PDN  
displayed against this key.  
•
Four soft keys for navigation and selection of items in the menu  
system.  
Note: Your IP Phone 2004 may not be configured to support soft key  
functionality. Consult your system administrator.  
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About the IP Phone 2004  
•
•
•
Multi-field LCD display screen; four-line display area.  
Speaker for on-hook dialing or on-hook listening.  
Volume control bar for adjusting ringer, speaker, handset and  
headset volume.  
•
Six specialized fixed keys:  
— Quit  
— Directory  
— Message (Inbox)  
— Outbox  
— Services  
— Expand to PC (not used with the IP Client Manager)  
•
•
Four call processing fixed keys:  
— Hold  
— Goodbye  
— Handsfree  
— Mute  
Shared LAN access with a PC through the use of the Internet Switch  
Module (it splits the LAN drop into separate feeds for the phone and a  
PC).  
•
•
•
•
•
Adjustable-angle stand.  
Headset jack with On/Off key.  
Handsfree microphone.  
Automatic network configuration.  
Hearing-aid compatibility.  
Note: Not all features are available on all telephones. Consult your  
system administrator to verify which features are available for your  
use.  
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About the IP Phone 2004  
Telephone display  
Figure 2 shows the IP Phone 2004 display areas.  
Figure 2  
IP Phone 2004 display map  
Soft labels  
Information bar  
Soft-label 5  
Soft-label 4  
Soft-label 3  
Soft-label 2  
Soft-label 1  
Soft-label 0  
num  
icon  
context  
date  
time  
Information area line 0  
Information area line 1  
Information area line 2  
0
1
2
3
Soft keys  
Status bar (left) and information area (right)  
The IP Phone 2004 display has the following rules:  
•
The Login Screen shows the digits on information line 0 as entered.  
The username and passwords can be up to a maximum of 15 digits.  
•
Six soft-labelled feature keys allow you to select features. To view  
additional feature keys, scroll through pages of feature keys by  
pressing the navigation keys located to the bottom right of the display.  
•
Select Menu options by using a scrollable list. Up and down arrows to  
the far right of the information line show your position in the list. Press  
the up or down navigations keys to scroll through the items.  
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About the IP Phone 2004  
•
•
Menu items appear on information lines 0 to 2 with the selected item  
indicated by a shaded bar behind the item.  
To select a numerically-indexed menu item, view the option and  
press “Ok”. Alternatively, enter the appropriate shortcut using the  
keypad which enables you to jump straight to the menu item without  
scrolling (note: menu items above 9 do not have a shortcut).  
•
You access the menu system by either selecting the “Menu” soft key  
of by pressing the Services key.  
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Connect the IP Phone 2004 components  
Connect the IP Phone 2004 components  
Before you begin  
CAUTION  
Damage to Equipment  
Do not plug the IP Phone 2004 into a regular  
telephone jack. This results in severe damage  
to the IP Phone 2004. Consult your system  
administrator to ensure that you plug your  
telephone into a 10/100BaseT Ethernet jack.  
Steps  
1. Connect one end of the handset cord to the handset jack (identified  
with a handset icon) on the back of the telephone. Connect the other  
end to the jack on the handset (see Figure 3 on page 15).  
2. Choose one of the following connections:  
a. For a telephone not sharing LAN access with a PC, connect one  
end of the CAT5 line cable to the LAN Ethernet port located on  
the back of the telephone (identified with a LAN icon). Plug the  
other end of the CAT5 line cable into the IP network.  
b. For a telephone sharing LAN access with a PC, connect one end  
of the CAT5 line cable to the LAN Ethernet port located on the  
back of the telephone (identified with a LAN icon) and the other  
end to the IP network. Insert a second CAT5 line cable into the  
PC Ethernet port located on the back of the telephone (identified  
with a PC icon) and the other end into the computer’s Ethernet  
port.  
3. Contact your installation technician for the proper power option. This  
telephone can be powered by an AC adapter or over a LAN.  
4. Thread the cord around the strain relief, retaining hook and channel  
provided for a secure power connection.  
5. Secure the telephone footstand to the telephone base. Use the angle  
grip on the top back of the telephone to change position.  
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Connect the IP Phone 2004 components  
Figure 3 shows connections on the IP Phone 2004.  
Figure 3  
IP Phone connections  
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Log into your IP Phone 2004  
Log into your IP Phone 2004  
This section describes the navigation screens that appear when you are  
logging into an IP Phone 2004.  
1. The following screen appears only if a firmware upgrade is available:  
Upgrade  
9 Oct 2:32pm  
Upgrade available  
Ok  
Cancel  
Press Ok to go to the upgrade confirmation screen or press Cancel  
to proceed with the login.  
If you press Ok from the confirmation screen, the set will reboot and a  
progress bar displays to indicate the status of the download.  
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Log into your IP Phone 2004  
2. The following screens are examples of what appear if you have the  
Selective Gateway Login feature configured on your system:  
Server  
✓ London  
9 Oct 2:32pm  
Ottawa  
Dallas  
Ok  
Cancel  
Press Ok, or start entering your username, if you want to use the  
London Gateway. The check mark shows that this is your current  
selection.  
Otherwise press the down arrow to scroll to the to a different  
Gateway. The following screen is an example.  
Server  
✓ London  
9 Oct 2:32pm  
Ottawa  
Dallas  
Ok  
Cancel  
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Log into your IP Phone 2004  
Press Ok, or start entering your username, if you want to use the  
Ottawa Gateway.  
Note: If you access the following screen by starting to enter your  
username, the digits you have entered will appear at the beginning of  
the username field.  
3. With London highlighted, when you press Ok, or start entering your  
username, the following screen appears:  
London  
Username: 002321  
9 Oct 2:32pm  
Ok  
Clear  
Del  
Cancel  
When you have correctly entered your username, press Ok to access  
the password screen. If you make an error, you can press Clear, to  
clear the field and re-enter your username.  
If your username is too long for the display, the digits you enter will  
scroll to the left and an ellipsis appears to the left of the username to  
indicate this.  
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Log into your IP Phone 2004  
4. After you enter your username and press Ok, the following screen  
appears:  
London  
Password: ****  
9 Oct 2:32pm  
Ok  
Clear  
Cancel  
Enter your password (it will appears as asterisks – ****).  
Press Ok to go to the menu options/idle screen view. If you make an  
error, you can press Clear to clear the field and re-enter your  
password.  
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Use the display menu on the IP Phone 2004  
Use the display menu on the IP Phone  
2004  
Once you have successfully logged into your IP Phone 2004, the  
following menu screen appears:  
Primary DN  
Centrex IP  
9 Oct 2:32pm  
Menu  
If you press Menu soft key, or the Services key, the following menu items  
are displayed depending on the permissions set by your administrator:  
1. Logout (see “Log out of your IP Phone 2004” on page 22)  
2. Audio Profile (see “Change your audio profile” on page 23)  
3. Display (see “Adjust you IP Phone 2004 display contrast” on page 26)  
4. Feature (see “Use the Feature menu” on page 28)  
5. Language (see “Select a language” on page 45)  
6. Time (see “Set your time formats” on page 46)  
7. User (see “Navigate the User Information menu” on page 54)  
8. Call (see “Use Call History” on page 61)  
9. Diagnostics (see “Use the Diagnostics menu” on page 63)  
10. Upgrade (if required) (see “Perform an upgrade” on page 65)  
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Main Menu  
IP Phone 2004  
1. Logout  
2. Audio  
Profile  
9. Diagnostics  
3. Display  
4. Feature  
5. Language  
6.Time  
7. User  
8. Call  
10. Upgrade  
1.Test  
Local Mode  
1. Hours  
from GMT  
1. Reset  
Inbox  
Confirmation  
Confirmation  
1. Assign  
2. Label  
Confirmation  
1. Username  
2. Login Type  
3. Auto Login  
4. Password  
Confirmation  
2. Daylight  
Saving  
2. Reset  
Outbox  
3.Time  
Format  
3. Options  
4. Reset  
4. Date  
Format  
1. Key Type  
1. Auto Hide  
5. Reset  
2. Default  
Feature  
2. AutoScroll  
3. Inbox  
Note 1: Use the navigation keys to scroll through the menu items or use  
the dial pad to press the shortcut indicated by the number in front of the item,  
depending on your position in the menu.  
3. Outbox  
Feature  
Note 2: These options may, or may not, be configurable (displayed),  
depending on the permissions set by your system administrator.  
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Log out of your IP Phone 2004  
Log out of your IP Phone 2004  
1. Scroll through the Main menu using the navigation keys so that  
Logout appears (the first item in the list).  
Primary DN  
Menu  
9 Oct 2:32pm  
1. Logout  
2. Audio Profile  
3. Display  
Ok  
Cancel  
2. Press Ok to access the following Logout confirmation screen or press  
Cancel to return to the Main menu:  
Primary DN  
Logout  
9 Oct 2:32pm  
Are you sure?  
Yes  
No  
3. Press Yes to Logout or press No to return to the Main menu.  
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Change your audio profile  
Change your audio profile  
1. Scroll through the Main menu using the navigation keys so that Audio  
Profile appears (the second item in the list).  
Primary DN  
Menu  
9 Oct 2:32pm  
2. Audio Profile  
3. Display  
4. Feature  
Ok  
Cancel  
Press Ok to access the Audio Profile menu or press Cancel to return  
to the Main menu.  
2. Depending on how your permissions have been configured in the IP  
Client Manager element manager user/user profile settings, you may  
have permission to edit your audio functionality.  
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Change your audio profile  
a. If editing is enabled, press Ok to access the following screen in  
which you can edit your audio capability:  
Primary DN  
Audio Profile  
9 Oct 2:32pm  
✓ Local Area Network  
ISDN DSL Dial up  
Modem Dial up  
Ok  
Cancel  
You can toggle between enabling the Audio Local Area Network  
functionality by pressing the down navigation key. Press Ok to save  
the setting and return to the Main menu. Press Cancel to return to the  
Audio Profile screen without saving your changes.  
Note: Local Area Network is an example of a profile datafilled by your  
administrator who sets various Codecs (for example, G711, G729)  
and Quality of Service levels. Use this menu to select the profile you  
wish to use. Contact your administrator for recommended profiles.  
The “✓” in front of “Local” shows that you are in editing mode.  
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Change your audio profile  
b. If editing is not enabled, press Ok to access the following screen:  
Primary DN  
Audio Profile  
9 Oct 2:32pm  
Local Area Network  
Ok  
You can view your current Audio Profile selection in this screen.  
Press Ok to return to the Audio Profile screen.  
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Adjust you IP Phone 2004 display contrast  
Adjust you IP Phone 2004 display  
contrast  
1. Scroll through the Main menu using the navigation keys so that  
Display appears (the third item in the list).  
Primary DN  
Menu  
9 Oct 2:32pm  
3. Display  
4. Feature  
5. Language  
Ok  
Cancel  
2. Press Ok to access the following Display Contrast screen or press  
Cancel to return to the Main menu.  
Primary DN  
Contrast  
9 Oct 2:32pm  
53%  
Ok  
Cancel  
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Adjust you IP Phone 2004 display contrast  
3. Press the left-most bottom button to decrease the contrast of your  
display. Press the next button to the right to increase the contrast of  
your display. The percentage figure decrease/increases depending  
on how long you press the corresponding button.  
4. When you find the contrast you like, press the Ok button to save the  
change. Otherwise, press the Cancel button to return the previously  
saved contrast.  
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Use the Feature menu  
Use the Feature menu  
You can add or edit feature key associations on your IP Phone 2004.  
Note: Features are assigned by your system administrator. Changing  
your feature key association does not create new functionality, but  
instead changes the labels on a key. For example, you may prefer to  
change the “Forward” label to “Re-direct”.  
1. Scroll through the Main menu using the navigation keys so that  
Feature appears (the fourth item in the list).  
Primary DN  
Menu  
9 Oct 2:32pm  
4. Feature  
5. Language  
6. Time  
Ok  
Cancel  
2. Press Ok to access the Feature screen or press Cancel to return to  
the Main menu.  
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Use the Feature menu  
3. If you press Ok, the following is an example of the screen that  
appears.  
Primary DN  
Feature  
1. 8325431  
9 Oct 2:32pm  
2. 3 Way Call  
3. Forward  
Ok  
Cancel  
4. Use the up and down navigation keys to select the feature key you  
wish to assign or edit.  
5. Selecting a feature and pressing Ok presents you with the following  
list:  
•
•
•
•
Assign (see “Assign a feature” on page 30)  
Label (see “Label a feature” on page 37)  
Options (see “Use the Feature Options menu” on page 39)  
Reset (see “Reset your feature keys to defaults” on page 44)  
29  
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Use the Feature menu  
Assign a feature  
The Assign menu contains the following items:  
•
•
•
Key Type (see “Define the key type” on page 30)  
AutoScroll (see “Configure AutoScroll” on page 33)  
Inbox (see “Enable the Inbox feature” on page 35)  
Define the key type  
1. Scroll through the Feature menu using the navigation keys so that  
Assign appears (the first item in the list) and press Ok.  
Primary DN  
Feature  
1. Assign  
9 Oct 2:32pm  
2. Label  
3. Options  
Ok  
Cancel  
2. Scroll through the Assign menu using the navigation keys so that Key  
Type appears (the first item in the list) and press Ok or press Cancel  
to return to the Feature menu.  
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Use the Feature menu  
Primary DN  
Assign  
1. Key Type  
9 Oct 2:32pm  
2. AutoScroll  
3. Inbox  
Ok  
Cancel  
3. Press Ok to access the following screen in which you can assign the  
key type or press Cancel to return to the Feature menu:  
Primary DN  
Key Type  
9 Oct 2:32pm  
✓ Central  
Local  
Ok  
Cancel  
4. Press Ok to assign a feature from the core or press the down  
navigation button to highlight Local (the “✓” shows the option that is  
selected).  
5. With Local highlighted, press Ok to assign a contact to this key from  
the user’s directory list, instead of a feature. You can then use this  
key to call the contact.  
31  
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Use the Feature menu  
In the features menu, if you select a feature assigned to a key (for  
example, Key 2), you can change the key type to Local. When you  
change Key Type to Local, the Options menu changes. That is, for  
Central you get: “1. Key Type” followed by “2. AutoScroll”. When you  
select Local, the second menu item changes to: “2. Feature”.  
Selecting 2. Feature and pressing Ok, shows a list of your Directory  
Contacts (all ten items if configured). By default the first item in the list will  
show a check mark and be empty. You can scroll through the list using  
the navigation keys to select an entry and then press OK to have that  
contact appear against the selected key (Key 2).  
For example, selecting “Memory 1: Person X” and pressing Ok will have  
Person X appear as a label beside Key 2 in the feature key format defined  
for Person X. Once configured, you can now press Key 2 to dial Person X  
directly.  
32  
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Use the Feature menu  
Configure AutoScroll  
If AutoScroll is enabled, the IP Phone will automatically direct you to the  
page that contains the active feature. For example, you may have your  
secondary DN configured on page two. If someone calls you on your  
secondary DN, the feature key pages will scroll to page two to present  
you with the ability to answer the line.  
1. Scroll through the Assign menu using the navigation keys so that  
AutoScroll appears (the second item in the list) and press Ok or press  
Cancel to return to the Feature menu.  
Primary DN  
Assign  
1. Key Type  
9 Oct 2:32pm  
2. AutoScroll  
3. Inbox  
Ok  
Cancel  
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Use the Feature menu  
2. Press Ok to access the following AutoScroll screen or press Cancel  
to return to the feature menu:  
Primary DN  
AutoScroll  
9 Oct 2:32pm  
✓ Enabled  
Disabled  
Ok  
Cancel  
3. Press Ok to enable AutoScrolling or press Cancel to return to the  
Assign menu or press the down navigation button to highlight  
Disabled (the “✓” shows that this option is selected)  
4. With Disabled highlighted, press Ok to disable AutoScrolling or press  
Cancel to return to the Assign menu.  
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Use the Feature menu  
Enable the Inbox feature  
1. Scroll through the Assign menu using the navigation keys so that  
Inbox appears (the final item in the list) and press Ok or press Cancel  
to return to the Feature menu.  
Primary DN  
Assign  
1. Key Type  
9 Oct 2:32pm  
2. AutoScroll  
3. Inbox  
Ok  
Cancel  
2. Press Ok to access the following Inbox screen or press Cancel to  
return to the Feature menu:  
Primary DN  
Inbox  
✓ Enabled  
Disabled  
9 Oct 2:32pm  
Ok  
Cancel  
3. Press Ok to enable the Inbox feature that logs your calls to an inbox  
or press Cancel to return to the Assign menu (the “✓” shows that this  
option is selected).  
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Use the Feature menu  
Note: You must also assign Inbox to a DN key.  
4. Press the down navigation button to highlight Disabled.  
Press Ok to disable the Inbox feature or press Cancel to return to the  
Assign menu. For more information about the inbox, see “Use your inbox”  
on page 91).  
36  
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Use the Feature menu  
Label a feature  
You can assign a label to the feature keys on your IP phone 2004.  
1. Scroll through the Feature menu using the navigation keys so that  
Label appears (the second item in the list).  
Primary DN  
Feature  
1. Assign  
9 Oct 2:32pm  
2. Label  
3. Options  
Ok  
Cancel  
2. Press Ok to access the following Label menu or press Cancel to  
return to the Feature menu.  
Primary DN  
Label  
Key 1  
Enter Label:  
9 Oct 2:32pm  
Clear  
Bkspc  
Ok  
Cancel  
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Use the Feature menu  
3. Enter the feature label using your keypad.  
Press Clear to delete the current label. Press Bkspc if you need to  
correct an entry when typing the label. Press Ok to save the entry or  
press Cancel to return to the Feature menu.  
38  
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Use the Feature menu  
Use the Feature Options menu  
The Feature Options menu contains the following items:  
•
•
•
Auto Hide (see “Configure Auto Hide” on page 39)  
Default Feature (see “Define your default feature” on page 41)  
Outbox (see “Enable the Outbox feature” on page 42)  
Configure Auto Hide  
Auto Hide enables features to appear only when they are available for  
use depending on the state of your phone and administrator settings. For  
example, if you enable Auto Hide, Three-Way Calling will only appear on  
your display while you are on an active call.  
1. Scroll through the Feature menu using the navigation keys so that  
Options appears (the third item in the list) and press Ok.  
Primary DN  
Feature  
1. Assign  
9 Oct 2:32pm  
2. Label  
3. Options  
Ok  
Cancel  
2. Scroll through the Options menu using the navigation keys so that  
Auto Hide appears (the first item in the list) and press Ok or press  
Cancel to return to the Feature menu.  
39  
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Use the Feature menu  
Primary DN  
Options  
1. Auto Hide  
9 Oct 2:32pm  
2. Default Feature  
3. Outbox  
Ok  
Cancel  
3. Press Ok to access the following Inbox screen or press Cancel to  
return to the feature menu:  
Primary DN  
Auto Hide  
9 Oct 2:32pm  
✓ Enabled  
Disabled  
Ok  
Cancel  
4. Press Ok to enable Auto Hide or press Cancel to return to the  
Options menu (the “✓” shows that this option is selected).  
5. Press the down navigation button to highlight Disabled.  
Press Ok to disable the Auto Hide feature or press Cancel to return  
to the Options menu.  
40  
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Use the Feature menu  
Define your default feature  
1. Scroll through the Options menu using the navigation keys so that  
Default Feature appears (the second item in the list) and press Ok or  
press Cancel to return to the Feature menu.  
Primary DN  
Options  
1. Auto Hide  
9 Oct 2:32pm  
2. Default Feature  
3. Outbox  
Ok  
Cancel  
2. Press Ok to access the following screen or press Cancel to return to  
the Options menu:  
Primary DN  
Default Feature  
9 Oct 2:32pm  
✓ 1  
Ok  
Cancel  
41  
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Use the Feature menu  
This screen displays a list of the DN keys. You can scroll through the  
list to select a key that you want to assign as your default feature key.  
Press Ok to save your selection or press Cancel to return to the  
Options menu.  
Enable the Outbox feature  
1. Scroll through the Options menu using the navigation keys so that  
Outbox appears (the final item in the list) and press Ok or press  
Cancel to return to the Feature menu.  
Primary DN  
Options  
1. Auto Hide  
9 Oct 2:32pm  
2. Default Feature  
3. Outbox  
Ok  
Cancel  
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Use the Feature menu  
2. Press Ok to access the following screen or press Cancel to return to  
the Options menu:  
Primary DN  
Outbox  
9 Oct 2:32pm  
✓ 1  
Ok  
Cancel  
This screen displays a list of the DN keys. You can scroll through the  
list to select a key that you want to assign as your Outbox key. Press  
Ok to save your selection or press Cancel to return to the Options  
menu.  
For more information about how to use your outbox, see “Use your  
outbox” on page 93.  
43  
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Use the Feature menu  
Reset your feature keys to defaults  
1. Scroll through the Assign menu using the navigation keys so that  
Reset appears (the final item in the list).  
Primary DN  
Assign  
2. AutoScroll  
9 Oct 2:32pm  
3. Inbox  
4. Reset  
Ok  
Cancel  
2. Press Ok to access the following Reset screen or press Cancel to  
return to the Feature menu.  
Primary DN  
Assign  
9 Oct 2:32pm  
Reset to defaults?  
Yes  
No  
Press Yes to reset your feature keys to their defaults or press No to  
return to the Assign menu.  
44  
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Select a language  
Select a language  
1. Scroll through the Main menu using the navigation keys so that  
Language appears (the fifth item in the list).  
Primary DN  
Menu  
9 Oct 2:32pm  
5. Language  
6. Time  
7. User  
Ok  
Cancel  
2. Press Ok to access a list of available languages or press Cancel to  
return to the Main menu.  
3. When you press Ok, a list of available languages appears. Press the  
up and down navigation keys to select the language you want to use.  
4. Press the Apply key and then press Ok.  
All further screens will now appear in the language you have  
selected.  
45  
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Set your time formats  
Set your time formats  
Changes to time options shown in this section will change the time and  
date displayed on the context line instantly.  
1. Scroll through the Main menu using the navigation keys so that Time  
appears (the sixth item in the list).  
Primary DN  
Menu  
9 Oct 2:32pm  
6. Time  
7. User  
8. Call  
Ok  
Cancel  
2. Press Ok to access the Time menu or press Cancel to return to the  
Main menu.  
The Time menu contains the following items:  
•
•
•
•
•
Hours From GMT (see “Define your regional time zone” on page 47)  
Daylight Saving (see “Enable Daylight Savings” on page 48)  
Time Format (see “Define your time format” on page 50)  
Date Format (see “Define your date format” on page 51)  
Reset (see “Reset your time defaults” on page 53)  
All changes in this section take place immediately. See the screen on  
page 20 for an example.  
46  
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Set your time formats  
Define your regional time zone  
1. Scroll through the Time menu using the navigation keys so that Hours  
From GMT appears (the first item in the list).  
Primary DN  
Time  
9 Oct 2:32pm  
1. Hours from GMT  
2. Daylight Saving  
3. Time Format  
Ok  
Cancel  
2. Press Ok to access the Hours from GMT menu or press Cancel to  
return to the Main menu.  
Primary DN  
Hours from GMT  
(-01:00) Cape Verde  
(00:00) GMT  
9 Oct 2:32pm  
✓
(+01:00) Cen. Europe  
Ok Cancel  
3. The “✓” in front of the time zone indicates your current selection.  
Scroll through the list to display your time zone and press Ok to save  
your selection or press Cancel to return to the Time menu.  
47  
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Set your time formats  
Enable Daylight Savings  
1. Scroll through the Time menu using the navigation keys so that  
Daylight Saving appears (the second item in the list).  
Primary DN  
Time  
9 Oct 2:32pm  
1. Hours from GMT  
2. Daylight Saving  
3. Time Format  
Ok  
Cancel  
2. Press Ok to access the Daylight Saving menu or press Cancel to  
return to the Main menu.  
Primary DN  
Daylight Saving  
9 Oct 2:32pm  
On  
✓ Off  
Ok  
Cancel  
48  
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Set your time formats  
3. Press Ok to turn on Daylight Savings or press Cancel to return to the  
Time menu. Use the down navigation button to access the following  
screen in which you can turn off Daylight Savings.  
Primary DN  
Daylight Saving  
9 Oct 2:32pm  
On  
✓ Off  
Ok  
Cancel  
The “✓” in front of the time zone indicates your current selection (that  
is, Daylight Savings disabled). Press Ok to turn off Daylight Savings  
or press Cancel to return to the Time menu.  
49  
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Set your time formats  
Define your time format  
1. Scroll through the Time menu using the navigation keys so that Time  
Format appears (the third item in the list).  
Primary DN  
Time  
9 Oct 2:32pm  
1. Hours from GMT  
2. Daylight Saving  
3. Time Format  
Ok  
Cancel  
2. Press Ok to access the Time Format menu or press Cancel to return  
to the Main menu.  
Primary DN  
Time Format  
9 Oct 2:32pm  
✓ 12 Hour  
French  
24 Hour  
Ok  
Cancel  
3. The “✓” in front of “12 Hour” indicates your current selection. Scroll  
through the list to display your time format preference and Press Ok  
to save your selection or press Cancel to return to the Time menu.  
50  
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Set your time formats  
Define your date format  
1. Scroll through the Time menu using the navigation keys so that Date  
Format appears (the fourth item in the list).  
Primary DN  
Time  
9 Oct 2:32pm  
3. Time Format  
4. Date Format  
5. Reset  
Ok  
Cancel  
2. Press Ok to access the Date Format menu or press Cancel to return  
to the Main menu.  
Primary DN  
Date Format  
9 Oct 2:32pm  
ddmmm  
mmmdd  
mm/dd  
Ok  
Cancel  
51  
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Set your time formats  
3. Use the navigation keys to scroll through the list to select your  
preferred date format. The following screens shows the final option.  
Primary DN  
Date Format  
9 Oct 2:32pm  
mmmdd  
mm/dd  
✓ dd/mm  
Ok  
Cancel  
The “✓” in front of “dd/mm” indicates your current selection. Scroll through  
the list to display your date format preference and Press Ok to save your  
selection or press Cancel to return to the Time menu.  
52  
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Set your time formats  
Reset your time defaults  
1. Scroll through the Time menu using the navigation keys so that Reset  
appears (the final item in the list).  
Primary DN  
Time  
9 Oct 2:32pm  
3. Time Format  
4. Date Format  
5. Reset  
Ok  
Cancel  
2. Press Ok to access the following Reset screen or press Cancel to  
return to the Main menu.  
Primary DN  
Time  
9 Oct 2:32pm  
Reset to defaults?  
Yes  
No  
Press Yes to reset your time settings to their defaults or press No to  
return to the Time menu.  
53  
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Navigate the User Information menu  
Navigate the User Information menu  
1. Scroll through the Main menu using the navigation keys so that User  
appears (the seventh item in the list).  
Primary DN  
Menu  
9 Oct 2:32pm  
7. User  
8. Call  
9. Diagnostics  
Ok  
Cancel  
2. Press Ok to access the User menu or press Cancel to return to the  
Main menu.  
The User menu contains the following items:  
•
•
•
•
Username (see “Configure your username” on page 55)  
Login Type (see “Define your login type” on page 56)  
Auto Login (see “Enable Auto Login” on page 57)  
Password (see “Change your password” on page 59)  
54  
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Navigate the User Information menu  
Configure your username  
1. Scroll through the User Information menu using the navigation keys  
so that Username appears (the first item in the list).  
Primary DN  
User  
1. Username  
9 Oct 2:32pm  
2. Auto Login  
3. Login Type  
Ok  
Cancel  
Press Ok to access the following screen to edit your username or  
press Cancel to return to the Main menu.  
2. The following screen appears when you press Ok.  
Primary DN  
Username  
000024  
9 Oct 2:32pm  
Ok  
You can enter your new username in this screen. Press Ok to save  
your name and return to the User menu.  
55  
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Navigate the User Information menu  
Define your login type  
1. From the User menu scroll until Login Type is displayed which is the  
second item in the list.  
Primary DN  
User  
2. Auto Login  
9 Oct 2:32pm  
3. Login Type  
4. Password  
Ok  
Cancel  
2. If you press Ok the following screen appears.  
Primary DN  
9 Oct 2:32pm  
Login Type  
✓ Unique  
Joint  
Ok  
Cancel  
3. Press Ok if you will be using your IP Phone 2004 on its own or scroll  
down and press OK if you want your IP Phone 2004 to operate in a  
joint session with a softclient.  
56  
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Navigate the User Information menu  
Enable Auto Login  
Any maintenance activity requires a user to be logged out forcibly (for  
example, a firmware upgrade). If you have Auto Login enabled, you will  
automatically be logged back into the IP Client Manager once the terminal  
becomes available again.  
1. Scroll through the User menu using the navigation keys so that Auto  
Login appears (the third item in the list).  
Primary DN  
User  
1. Username  
9 Oct 2:32pm  
2. Auto Login  
3. Login Type  
Ok  
Cancel  
Depending on how your permissions have been configured in the IP  
Client Manager element manager user/user profile settings, you may  
have permission to edit your Auto Login functionality.  
57  
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Navigate the User Information menu  
a. If editing is enabled, press Ok to access the following screen:  
Primary DN  
Auto Login  
9 Oct 2:32pm  
✓ Enabled  
Disabled  
Ok  
Cancel  
You can toggle between enabling the Auto Login functionality by  
pressing the down navigation key. Press Ok to save the setting and  
return to the User menu. Press Cancel to return to the User menu  
without saving your changes.  
The “✓” in front of “Enabled” shows that you are in editing mode.  
b. If editing is not enabled, press Ok to access the following screen:  
Primary DN  
Auto Login  
Enabled  
9 Oct 2:32pm  
Ok  
Cancel  
You can view your Auto Login configuration in this screen. Press Ok  
to return to the User menu.  
58  
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Navigate the User Information menu  
Change your password  
1. Scroll through the User menu using the navigation keys so that  
Password appears (the third item in the list).  
Primary DN  
User  
2. Auto Login  
9 Oct 2:32pm  
3. Login Type  
4. Password  
Ok  
Cancel  
Press Ok to access the following screen to edit your password or  
press Cancel to return to the Main menu.  
Primary DN  
Password  
9 Oct 2:32pm  
Old Password: ****  
Ok  
Cancel  
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Navigate the User Information menu  
The system prompts you to enter your old password. Once you have  
successfully entered your old password, you can enter your new  
password in this screen. Press Ok to save your new password and  
return to the User menu. Press Cancel to return to the User menu  
without saving your changes.  
60  
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Use Call History  
Use Call History  
1. The Call History feature enables you reset your inbox and outbox.  
Scroll through the Main menu using the navigation keys so that Call  
appears (the eighth item in the list).  
Primary DN  
Menu  
9 Oct 2:32pm  
8. Call  
9. Diagnostics  
10. Upgrade  
Ok  
Cancel  
2. Press Ok to access the Call screen or press Cancel to return to the  
Main menu.  
3. The following screen appears when you press Ok.  
Primary DN  
Call  
1. Reset Inbox  
2 Reset Outbox  
9 Oct 2:32pm  
Ok  
Cancel  
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Use Call History  
4. Press Ok to reset your inbox or press Cancel to return to the Main  
menu.  
5. Press the down navigation key to select Reset Outbox. Press Ok to  
reset your outbox or press Cancel to return to the Main menu.  
62  
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Use the Diagnostics menu  
Use the Diagnostics menu  
1. Scroll through the Main menu using the navigation keys so that  
Diagnostics appears (the ninth item in the list).  
Primary DN  
Menu  
9 Oct 2:32pm  
8. Call  
9. Diagnostics  
10. Upgrade  
Ok  
Cancel  
2. Press Ok to access the following diagnostics menu or press Cancel  
to return to the Main menu.  
Primary DN  
Diagnostics  
9 Oct 2:32pm  
1. Test Local Mode?  
Ok  
Cancel  
Test local mode transitions the terminal to its S2, for registration with  
a Survivable Remote Gateway.  
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Use the Diagnostics menu  
3. Press Ok to access the following confirmation screen or press  
Cancel to return to the Diagnostics menu.  
Primary DN  
Test Local Mode  
Are you sure?  
9 Oct 2:32pm  
Yes  
No  
Help  
4. Press Ok to enter local test mode or press No to return to the  
Diagnostics menu. Press Help for more information.  
64  
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Perform an upgrade  
Perform an upgrade  
Upgrades are only presented to you if your firmware is at a lower level  
than recommended by the IP Client Manager. When an upgrade is  
occurring, your phone will reboot and temporarily be unavailable.  
Use the following procedure if you require a firmware upgrade.  
1. Scroll through the Main menu using the navigation keys so that  
Upgrade appears (the final item in the list).  
Primary DN  
Menu  
9 Oct 2:32pm  
8. Call  
9. Diagnostics  
10. Upgrade  
Ok  
Cancel  
2. Press Ok to go to the Upgrade confirmation screen or press Cancel  
to return to the Main menu.  
65  
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Perform an upgrade  
3. If you press Ok in the Upgrade screen, the following confirmation  
screen appears:  
Primary DN  
Upgrade  
Are you sure?  
9 Oct 2:32pm  
Yes  
No  
4. Press Yes to confirm the upgrade or press No to return to the  
Upgrade screen.  
66  
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Make a call  
Make a call  
There are several ways to make a call from an IP Phone 2004.  
Use Off-hook dialing  
This procedure shows you how to use off-hook dialing to make a call.  
1. Your Primary Extension is assigned to the  
lower right-hand key of the programmable six  
line/feature keys to the left and right of the  
display.  
2. Pick up the handset and your primary  
extension is automatically activated and  
ready for you to make a call.  
3. Dial the number.  
Use Handsfree dialing  
This procedure shows you how to use Handsfree dialing to make a call.  
1. To place a call while on Handsfree, press  
any extension key.  
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Make a call  
2. Dial the number.  
3. When the call is answered, begin speaking.  
4. For privacy, lift the handset.  
5. To return to Handsfree, press the Handsfree  
key (the small green circular button on the  
bottom left corner of your telephone) and put  
the handset down in its cradle.  
Use Predial  
Use the Predial feature to enter, preview, and edit numbers before  
dialing.  
To use Predial:  
1. Without selecting the Line (DN) key,  
enter the number to be dialed.  
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Make a call  
2. Press the OK option on soft key 1 to dial  
OK  
the number.  
3. Lift the handset when the called party  
answers.  
To edit a Predial number:  
1. Without selecting the Line (DN) key,  
enter the number to be dialed.  
2. Choose one of the following:  
— To change numbers one-at-a-time,  
press the Delete soft key to delete  
characters after the cursor or press  
the Bkspc key to delete characters  
before the cursor.  
Del  
Bkspc  
Re-enter a new number.  
3. Press the OK option on soft key 1 to dial  
OK  
the number.  
You can press the OK, Line, Handsfree  
or Headset key to confirm the predial.  
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Answer or terminate a call  
Answer or terminate a call  
Answer a call  
Each incoming call causes the telephone to ring, the an arrow beside the  
Line (DN) key to flash, and the Message Indicator lamp to flash.  
Choose one of the following to answer a call:  
•
Lift the handset.  
•
Press the Handsfree button located on the  
left side of the handset.  
•
Press the line (DN) key beside the LCD  
indicator as it flashes. Secondary extensions  
are located across from the main extension.  
If a second call comes in, the additional  
extension will ring once and flash for four  
rings, during which time you have the  
opportunity to put the first caller on hold and  
pick up the second incoming call.  
•
Press the Headset key if a headset is  
connected to your telephone.  
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Answer or terminate a call  
Terminate a call  
This procedure shows you how to terminate an active call.  
Choose one of the following to terminate a call:  
Return the handset into the cradle.  
•
•
Press the Goodbye button located on the left  
side of the handset. The Goodbye key is  
especially useful for disconnecting  
Handsfree calls, dropping out of a  
Conference Call or exiting Voice Mail.  
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While on an active call  
While on an active call  
This section describes features available during an active call.  
Place a call on hold  
Use the Hold feature when talking on one line and another call arrives on  
a second line. Retain the original call by putting it on hold and then  
answer the second call.  
To place a call on hold, press the Hold key.  
The LCD indicator flashes beside the line on  
hold.  
To retrieve a call on hold, press the line (DN)  
key beside the flashing LCD indicator.  
Mute a call  
This procedure shows you how to mute a call.  
1. A red light next to the green, circular  
Handsfree button means that your speaker  
phone is turned on.  
2. Press the Mute key located under your  
volume control bar.  
3. A red light appears next to the Mute key, meaning your speaker  
phone is turned on, but the microphone is off and the caller cannot  
hear you.  
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While on an active call  
Transfer a call  
Use the Transfer feature to redirect a call to a third party.  
1. Press the Transfer key in the upper  
display area. The other party is on hold  
and a dial tone sounds. The LCD  
indicator light flashes steadily.  
2. Dial the DN to which the call is to be  
transferred.  
3. When that number rings or a person  
answers, announce the call and then  
press the Transfer key to connect the  
calling party.  
1. To return to the original call, if the  
transfer is incomplete, press the line  
(DN) key (next to the LCD indicator) to  
reconnect to the original call.  
Note: After screening the call, if the  
transferred to party does not answer,  
press the Goodbye key and then press  
the flashing extension.  
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While on an active call  
Use Call Park  
Use the Call Park feature to hold temporarily (park) and retrieve a call  
from any telephone. Using Call Park does not tie up a line.  
1. To park a call to another extension, during an  
active call, press the Park key in the upper  
display area.  
2. Look at the display. A System Park  
extension is displayed. Take a note of the  
number.  
3. Press the Park key.  
4. Go to any phone and retrieve the call by  
dialing the System Park number that was  
displayed.  
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While away from your desk  
While away from your desk  
This section describes features to use when you are away from your  
desk.  
Use Call Forward  
Call Forward allows you to forward incoming calls to another extension  
within the system. Outgoing calls can still be placed from your telephone  
when Call Forward is activated.  
1. To activate Call Forward, without lifting the  
handset, press the Forward key in the upper  
display area.  
2. Dial the Extension to which you want your  
calls to be answered.  
3. Press the Forward key. An icon next to the  
label on the feature key will appear on your  
display.  
1. To deactivate Call Forward, press the  
Forward key (the icon disappears).To  
reactivate Call Forward, Press the Forward  
key twice.  
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Talk with more than one person  
Talk with more than one person  
This section describes features that enable conversations between more  
than two people.  
Set up a Conference call  
The Conference feature enables you to add up to five people to an  
established call (either internal or external).  
1. While on a call, press the Conference key in  
the upper display area to place the party on  
hold. You receive a dial tone.  
2. Dial the number of the person you want to  
add to the conference call. You can talk  
privately to the person you are adding at this  
time to announce the conference.  
3. Press the Conference key a second time to  
conference all parties.  
Note: At this point you can press the SWAP  
key to toggle between the two parties before  
connecting.  
4. Repeat the step to include up to a total of six  
people.  
If you make a mistake dialing, or the party  
does not want to be included in the  
conference, Press the extension key on  
which the conference is being held and you  
will be reconnected to the conference.  
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Talk with more than one person  
Use the Conferee Selectable Display feature  
The Conferee Selectable Display feature allows you to view the type of  
call and amount of callers in a conference call.  
1. After a Conference Call has been  
established with three or more parties your  
display will show the total amount of internal  
callers.  
2. Press the ConfSelDsp key to scroll through  
respective conferees.  
3. To disconnect a specific conferee, as their  
name appears on the display, press your  
extension key to drop the person from the  
conference.  
4. To disable the ConfSelDsp command, press  
the Goodbye key.  
Use Call Join  
If you are talking with a person and have another person on hold (on  
another line), you can join both parties into a Conference call.  
1. While on a call, press the Conference key in  
the upper display area.  
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Talk with more than one person  
2. Press the extension key that has the number  
of the person you want to connect to your  
current call.  
3. Press the Conference key to join the person  
on hold to your conversation.  
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Additional features and controls  
Additional features and controls  
Enter text using the dialpad  
You can use the dialpad to enter text when you use features.  
For example, if you want to use the letter “A”, press the number 2 key  
once. If you want the letter “C”, press the number 2 key three times.  
Note: No letters are associated with the number 1 or the 0 keys.  
Use the Symbol key to enter special characters  
When entering text into a directory name, surname etc. you will see a  
“flashing cursor” on the information line above the bottom soft keys.  
At this point you can press one of the keys on the dialpad. The following  
list shows what each keypad press will display:  
Key 1 - Nothing  
Key 2 - AÀÁÂÃÄÅÆBCÇaàáâãäåæbcç2  
Key 3 - DEÈÉÊËFdeèéêëf3  
Key 4 - GHIÌÍÎÏghiìíîï4  
Key 5 - JKLjkl5  
Key 6 - MNÑOÒÓÔÕÖØmnñoòóôõöø6  
Key 7 - PQRSpqrs7  
Key 8 - TUÙÚÛÜVtuùúûüv8  
Key 9 - WXYÝÞßZwxyýþÿz9  
Key # - !"#$%&'()*+,-./0123456  
For example, if you press Key 2, the letter “A” will replace the flashing  
cursor for approximately four seconds. The Symbol key will appear as  
the third soft key from the left.  
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Additional features and controls  
Pressing the Symbol key shows the following:  
Primary DN  
9 Oct 2:32pm  
AÀÁÂÃÄÅÆBCÇaàáâãäåæbcç2  
Surname  
Ok  
Cancel  
Bkspc  
More  
You can then use the up and down navigation keys to scroll through the  
row to select the special character with which you want to replace the “A”.  
Press More to show all the available symbols. You can then use the up,  
down, left and right navigation keys to selected the symbol you require.  
Pressing OK saves the character and enables you to continue entering  
text.  
Directory  
Use the Directory feature to create and store up to 16 directory entries  
consisting of names and numbers.  
1. Press the Directory key  
to access the Directory menu.  
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Additional features and controls  
The following screen is an example of what appears.  
Primary DN  
Directory  
9 Oct 2:32pm  
Dave, Smith  
Mary, White  
[New Entry]  
Ok  
Cancel  
With an existing entry displayed press Ok to edit the directory or  
press Cancel to exit from the directory.  
2. Press the down navigation key to select other directory entries. The  
final entry in the directory is [New Entry].  
Use your directory to perform the following:  
•
•
•
•
Add an entry (see “Add an entry to the directory” on page 81)  
Edit an entry (see “Edit an entry in the directory” on page 85)  
Delete an entry (see “Delete an entry in the directory” on page 88)  
Dial an entry (see “Make a call using the directory” on page 89)  
Add an entry to the directory  
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Additional features and controls  
1. Scroll through the Directory menu using the navigation keys so that  
[New Entry] appears and press Ok. The following screen appears:  
Primary DN  
New Entry  
9 Oct 2:32pm  
1. Number  
2. Surname  
3. First Name  
Ok  
2. Enter the number and press Ok. The following screen appears:  
Primary DN  
New Entry  
9 Oct 2:32pm  
1. Number  
2. Surname  
3. First Name  
Ok  
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Additional features and controls  
3. Enter the surname and press Ok. The following screen appears:  
Primary DN  
New Entry  
9 Oct 2:32pm  
1. Number  
2. Surname  
3. First Name  
Ok  
4. Enter the first name and press Ok. The following screen appears  
Primary DN  
New Entry  
9 Oct 2:32pm  
2. Surname  
3. First Name  
4. Feature Key Format  
Ok  
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Additional features and controls  
5. Enter the feature key on which you want the entry to appear and  
press Ok (if you do not want the entry to appear on a feature key,  
press Ok without making an entry). The following screen appears:  
Primary DN  
New Entry  
9 Oct 2:32pm  
3. First Name  
4. Feature Key Format  
5. Save  
Ok  
6. Press Ok to save your entry.  
A screen appears that prompts you to confirm the save. If you press  
No, a screen appears showing a “Resume Editing?” prompt. If you  
press Yes, you return to the screen showing the details just entered.  
Pressing No exits you from the Directory screens.  
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Additional features and controls  
Edit an entry in the directory  
1. Scroll through the Directory menu using the navigation keys so that  
the entry you wish to edit appears and press Ok. Scroll to the second  
item in the list which is edit.  
Primary DN  
Directory  
9 Oct 2:32pm  
1. Dial  
2. Edit  
3. Delete  
Ok  
Cancel  
2. Press Ok and the following screen will appear:  
Primary DN  
Edit  
1. Edit Number  
2. Edit Surname  
9 Oct 2:32pm  
3. Edit First Name  
Ok  
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Additional features and controls  
3. Edit the number, if required, and press Ok. The following screen  
appears:  
Primary DN  
Edit  
1. Edit Number  
2. Edit Surname  
9 Oct 2:32pm  
3. Edit First Name  
Ok  
4. Edit the surname, if required, and press Ok. The following screen  
appears:  
Primary DN  
Edit  
1. Edit Number  
2. Edit Surname  
9 Oct 2:32pm  
3. Edit First Name  
Ok  
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Additional features and controls  
5. Edit the first name, if required, and press Ok. The following screen  
appears:  
Primary DN  
Edit  
2. Edit Surname  
9 Oct 2:32pm  
3. Edit First Name  
4. Edit Feature Key Format  
Ok  
6. Edit the feature key on which you want the entry to appear, if  
required, and press Ok (if you do not want the entry to appear on a  
feature key, press Ok without making an entry). The following screen  
appears:  
Primary DN  
Edit  
9 Oct 2:32pm  
3. Edit First Name  
4. Edit Feature Key Format  
5. Save  
Ok  
7. Press Ok to save your entry.  
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Additional features and controls  
Delete an entry in the directory  
1. Scroll through the Directory menu using the navigation keys so that  
the entry you wish to delete appears and press Ok.  
2. Scroll to the third item in the list which is delete.  
Primary DN  
Directory  
9 Oct 2:32pm  
1. Dial  
2. Edit  
3. Delete  
Ok  
Cancel  
3. Press Ok to delete the entry or press Cancel to return to the Directory  
menu. If you press Ok, the following confirmation screen appears.  
Primary DN  
Edit  
Are you sure?  
9 Oct 2:32pm  
Yes  
No  
Press Yes to confirm the removal of the entry from your directory.  
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Additional features and controls  
Make a call using the directory  
1. Scroll through the Directory menu using the navigation keys so that  
the entry you wish to dial appears and press Ok. The following  
prompt appears:  
Primary DN  
Directory  
9 Oct 2:32pm  
1. Dial  
2. Edit  
3. Delete  
Ok  
Cancel  
2. Press Ok to call the person in your directory.  
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Additional features and controls  
Inbox/outbox  
Assign an Inbox/Outbox to a DN feature key  
If you have assigned an inbox to a DN key and you miss an incoming call  
assigned to that key, an icon is displayed to the left of the top screen and  
the red LED illuminates at the top of the set. As soon as you view your  
inbox, the LED turns off.  
The following operating parameters apply to this feature:  
•
You can assign only one DN to use the outbox at any one time on any  
feature key.  
•
•
Up to four DNs can be monitored by the inbox.  
If you have a message waiting on a feature key assigned as a “Msg  
Wait” key, the screen displays an envelope to the left of the top  
screen level. This icon is removed, once you dial your voice mail  
system to retrieve the waiting message.  
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Additional features and controls  
Use your inbox  
Once you assign a DN key as an inbox, the IP Phone 2004 logs all  
incoming calls to that DN. The system logs the incoming key number,  
time and date, as well as the display shown on the IP Phone 2004 at the  
time of the incoming call.  
Note: The display is only captured if the call lasts for more than two  
seconds.  
View the logged calls by pressing the Inbox key.  
The inbox can store up to 10 of the most recent incoming calls. The list  
appears in order of the time the call arrived, with the most recent call  
being at the top of the list.  
The display tags the calls in the inbox with a phone icon to the left of the  
inbox screen. The off-hook icon means that you answered the call,  
whereas the on-hook icon means that you missed the call.  
The inbox call list consists of a time or date stamp (a time stamp is shown  
if the call was received on the same day of viewing the inbox, otherwise a  
date stamp is displayed) and a name or number. If no name or number  
was extracted from the display of the incoming call, a “No Details”  
message is displayed in the name/number field. You can scroll around  
the list by using the up and down navigation keys.  
Note: The list does not wrap around.  
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Additional features and controls  
1. When you select a call in your inbox and press Ok, the following  
screen appears:  
Primary DN  
Inbox  
1. Dial  
9 Oct 2:32pm  
2. Display  
3. Store  
Ok  
Cancel  
2. Press Ok to dial the number or press Cancel to exit from your Inbox.  
3. Scroll to select Display to display additional information about the  
number or press Cancel to exit from your Inbox menu.  
4. Scroll to select Store and press Ok to store the number in your  
directory or press Cancel to exit from Inbox menu.  
Inbox example display  
The following is an example of what your Inbox displays:  
Primary DN  
Display  
Jenny Brown  
9 Oct 2:32pm  
1418506601  
24/03 - 6:03  
Key 1  
Ok  
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Additional features and controls  
Use your outbox  
Once you assign a DN key as an outbox, the IP Phone 2004 logs all  
outgoing calls to that DN. The system logs the outgoing key number, time  
and date, as well as the display shown on the IP Phone 2004 at the time  
of the outgoing call.  
Note: The display is only captured if the call lasts for more than two  
seconds.  
View the logged calls by pressing the Outbox key.  
The outbox can store up to 10 of the most recent outgoing calls. The list  
appears in order of the time the call was made, with the most recent call  
being at the top of the list.  
The outbox call list consists of a time or date stamp (a time stamp is  
shown if the call was made on the same day of viewing the outbox,  
otherwise a date stamp is displayed) and a name or number. If no name  
or number was extracted from the display of the outgoing call, the  
numbered dialed is displayed. You can scroll around the list by using the  
up and down navigation keys.  
Note: The list does not wrap around.  
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Additional features and controls  
1. When you select a call in your outbox and press Ok, the following  
screen appears:  
Primary DN  
Outbox  
1. Dial  
9 Oct 2:32pm  
2. Display  
3. Store  
Ok  
Cancel  
2. Press Ok to dial the number, press Cancel to exit from your Outbox  
menu.  
3. Scroll to select Display and press Ok to display additional information  
about the number or press Cancel to exit from your Outbox menu.  
4. Scroll to select Store and press Ok to store the number in your  
directory or press Cancel to exit from your Outbox menu.  
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Additional features and controls  
Volume Control Bar  
Use the Volume Control Bar to adjust the  
volume of the handset, speaker or ringer  
while active. Raise or lower the volume of  
each by pressing the right or left sides of the  
bar.  
Ringer selection  
1. From the Menu Option screen, select Audio.  
2. Select Play Ring Patterns.  
3. Select a ring pattern (you can listen to it  
using the Play and Stop options).  
4. Select a new ring pattern by pressing the  
Apply option.  
5. Press Cancel to exit the Play Ring Patterns  
screen.  
LCD Indicator  
A steady indicator means that an extension  
or feature beside it is active. A flashing  
indicator means the line is on hold or the  
feature is in the process of being  
programmed.  
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Additional features and controls  
Message Waiting Lamp  
The light bar at the top of your telephone  
illuminates with a steady light to indicate a  
new Voice Mail message(s) is waiting.  
You access Message Waiting by pressing  
the Message Waiting feature provisioned on  
one of the feature keys in the upper display  
area. If you have not provisioned a Message  
Waiting key, access your Voice Mail by  
dialing your Voice Mail system.  
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Accessories  
Accessories  
IP Phone Key Expansion Module (KEM)  
The Nortel IP Phone Key Expansion Module (KEM) is an optional  
hardware module that provides additional line appearances and feature  
keys on your IP Phone 2004. You can connect up to two KEMs to your IP  
Phone 2004, providing a total of 44 additional keys (that is, 22 keys per  
KEM).  
For more information about the IP Phone Key Expansion Module,  
consult the “Nortel Communication Server 2100 IP Phone Key Expansion  
Module (KEM) User Guide”.  
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Accessories  
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Terms you should know  
Terms you should know  
Auto Hide  
Auto Hide enables features to appear on your display only when  
they are available for use depending on the state of your phone  
and administrator settings.  
Auto Login  
Any maintenance activity requires a user to be logged out forcibly  
(for example, a firmware upgrade). If you have Auto Login  
enabled in your User Setting menu, you will automatically be  
logged back into the IP Client Manager once the terminal  
becomes available again.  
AutoScroll  
If AutoScroll is enabled, the IP Phone will automatically direct you  
to the page on your display that contains the active feature.  
Calling Party Name Display (CPND)  
Information appearing on the LCD display screen such as the  
caller’s name and telephone number. The system must have  
CPND enabled.  
Category 5 (Cat 5)  
Balanced 100 Ohm cable and associated connecting hardware  
whose transmission characteristics are specified up to 100 MHz.  
Communication Server 2100  
An office IP communication system.  
Date/Time display  
The current date and time when the telephone is in an idle state.  
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Terms you should know  
Directory key  
Enables access to the Directory.  
Directory Number (DN)  
A number consisting of one to seven digits for a telephone. Also  
known as an extension number.  
Feature display  
An area that shows status information about the feature in use. It  
also displays the name and status of the active session.  
Fixed key  
The hard–labeled keys on your telephone.  
Handsfree  
A method of conversing with the party on the other end of the line  
without lifting your handset.  
Goodbye key  
A fixed key used to end an active call.  
Handsfree  
A method of conversing with the party on the other end of the line  
without lifting your handset.  
Headset key  
A fixed key used to answer a call using the headset.  
Hold key  
A fixed key used to place an active call on hold.  
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Terms you should know  
Information display  
Any display of call activity, lists, prompts, and status of calls.  
On the IP Phone 2002, the information area is a 1-line by  
24-character display. If the text message exceeds this area, a  
scroll arrow icon indicates that you must use the scroll keys to  
view the remaining text.  
Information line  
A 1-line by 24-character area that displays date and time or  
application information.  
IP Phone Key Expansion Module (KEM)  
An optional hardware module which provides additional line  
appearances and feature keys to your IP Phone.  
Key Caps  
Your IP Phone comes with a choice of English or icon-based Key  
Caps.  
Message (Inbox)  
A fixed key which connects to your voice messaging system  
when the key is pressed.  
Message waiting indicator/Incoming call indicator  
An LCD or an LED that indicates the status of a feature by the  
flash, wink, steady on, or off.  
Mute key  
A fixed key used to listen to the caller without transmitting.  
Navigation keys  
Up/Down and Left/Right keys used to scroll through menus and  
lists appearing on the LCD display screen.  
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Terms you should know  
Primary directory number  
The main extension number on your telephone.  
Programmable line (DN)/feature keys (self-labeled)  
The six keys located at the sides of the upper area of the display.  
Quit key  
A fixed key on your telephone that is used to exit applications.  
Secondary Directory Number  
A second incoming/outgoing line for your telephone.  
Services key  
A fixed key used to access options.  
Soft keys (self-labeled)  
A set of keys programmed by your system administrator. These  
four keys located directly below the display area have four  
programmable layers.  
Speaker key  
A fixed key used to activate Handsfree.  
Status messages  
A message displayed to inform the user of important information.  
A right arrow appears if more than one Status Message is  
present. Examples of Status Messages include: Message  
Waiting, All Lines Forwarded to: 6453, Do Not Disturb On, Ring  
Again active, Ringer is OFF, and Line x Unavailable.  
Volume control bar  
A rocker bar you press to increase or decrease the volume of the  
ringer, handset, headset, speaker and the Handsfree feature.  
102  
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Index  
Index  
A
Diagnostics menu 63  
Directory 80  
Directory Contacts 32  
Directory key 100  
Directory Number (DN) 100  
Display contrast 26  
About the IP Phone 2002 9  
Answer a call 70  
Assign a feature 30  
Attendant 99  
Audio profile 23  
Auto Hide 39  
E
Auto Login 57, 99  
AutoDial 99  
Enter text using the dialpad 14  
AutoScroll 33, 99  
F
C
Feature display 100  
Feature key format 32  
Feature menu 28  
Call Forward 75  
Call History 61  
Call Join 77  
Call Park 74  
Feature Options menu 39  
Fixed key 100  
Call party information 99  
Calling Party Name  
Display (CPND) 99  
Cat 5 99  
Functional components 9  
G
Goodbye key 100  
Central 32  
Conferee Selectable  
Display and Disconnect 77  
Conference call 76  
Connect the components 14  
H
Handsfree 68, 69, 70, 100  
Handsfree dialing 67  
Handsfree key 100  
Hardware features 10  
Headset 69  
D
Date format 51  
Headset key 100  
Hold key 100  
Date/Time display 99  
Daylight Savings 48  
Default feature 41  
Define the key type 30  
103  
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Index  
I
Message Waiting Lamp 96  
Mute a call 72  
Mute key 101  
Inbox 91  
Inbox feature 35  
Indicator status 101  
N
Information display 101  
Information line 101  
Interrupted dial tone 101  
IP Client Manager 23, 65  
IP Phone 2004 display map 12  
IP Phone 2004 display menu  
hierarchy 21  
Navigation keys 10, 101  
Navigations keys 12  
O
Off-hook dialing 67  
On-hook dialing 67  
Outbox 93  
IP Phone Key Expansion  
Module (KEM) 97, 101  
Outbox feature 42  
K
P
Key Caps 101  
Paging tone 102  
Park key 74  
Password 59  
L
Label a feature 37  
Language selection 45  
LCD Indicator 95  
Place a call on hold 72  
Predial 69  
Predial feature 68  
Line (DN) key 68, 69  
Local 32  
Local Area Network (LAN) 9  
Log into your IP Phone 2004 16  
Log out of your IP Phone  
2004 22  
Primary directory number 102  
Programmable line (DN)/  
feature keys (self-labeled) 102  
Q
Quit key 102  
Login type 56  
R
M
Regional time zone 47  
Reset your feature keys to  
defaults 44  
Reset your time defaults 53  
Ringer selection 95  
Make a call 67  
Menu soft key 20  
Message (Inbox) key 101  
Message waiting indicator 101  
104  
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Index  
S
Secondary Directory  
Number 102  
Services key 13, 20, 102  
Shared Directory Numbers 102  
Soft keys (self-labeled) 102  
Speaker key 102  
T
Telephone display 12  
Terminate a call 71  
Time format 50  
Time formats 46  
Transfer 73  
Transfer a call 73  
U
Upgrade 65  
Use the display menu on the  
IP Phone 2004 20  
User Information menu 54  
Username 55  
V
Volume Control Bar 95  
105  
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Index  
106  
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Nortel Communication Server 2000/2100  
Nortel IP Phone 2004  
User Guide  
Copyright © 2005 Nortel  
All Rights Reserved  
Information is subject to change without notice. Nortel reserves the right  
to make changes in design or components as progress in engineering  
and manufacturing may warrant.  
SL-100 and Meridian SL-100 are trademarks of Nortel.  
Document Release: Standard 1.01  
Document Number: 555-4001-604  
Date: August 2005  
Produced in the United States  
Internet address  
http://www.nortel.com  
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