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NAPOLEON electric fireplaces are manufactured under the strict Standard of the world recognized
ISO 9001:2000 Quality Assurance Certificate.
NAPOLEON products are designed with superior components and materials, assembled by trained craftsmen
who take great pride in their work. Once assembled the complete fireplace is thoroughly inspected by a qualified
technician before packaging to ensure that you, the customer, receive the quality product that you expect from
NAPOLEON.
NAPOLEON ELECTRIC FIREPLACE LIMITED WARRANTY
Electrical components and wearable parts such as fan/heater, motors, switches, nylon bear-
ing components and remote controls are covered and Napoleon will provide replacement parts
free of charge during the first year of the limited warranty.
Light bulbs are NOT covered by the warranty.
Any labour related to warranty repair is not covered.
CONDITIONS AND LIMITATIONS
NAPOLEON warrants its products against manufacturing defects to the original purchaser only -- i.e., the individual or legal entity (registered customer) whose name appears on the
warranty registration card filed with NAPOLEON -- provided that the purchase was made through an authorized NAPOLEON dealer and is subject to the following conditions and limitations:
This factory warranty is nontransferable and may not be extended whatsoever by any of our representatives.
Installation must be done in accordance with the installation instructions included with the product and all local and national building and fire codes.
This limited warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse or neglect and parts installed from other manufacturers will nullify this
warranty.
This limited warranty further does not cover any scratches, dents, corrosion or discolouring caused by excessive heat, abrasive and chemical cleaners nor chipping on porcelain enamel
parts, mechanical breakage of PHAZER™ logs and embers.
In the first year only, this warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship provided that the product has been operated in
accordance with the operation instructions and under normal conditions.
Napoleon will not be responsible for installation, labour or any other expenses related to the reinstallation of a warranted part and such expenses are not covered by this warranty.
Notwithstanding any provisions contained in this Limited Warranty, NAPOLEON’S responsibility under this warranty is defined as above and it shall not in any event extend to any incidental,
consequential or indirect damages.
This warranty defines the obligations and liability of NAPOLEON with respect to the NAPOLEON electric fireplace and any other warranties expressed or implied with respect to this
product, its components or accessories are excluded.
Napoleon neither assumes, nor authorizes any third party to assume, on it's behalf, any other liabilities with respect to the sale of the product.
Any damages to fireplace, brass trim or other component due to water, weather damage, long periods of dampness, condensation, damaging chemicals or cleaners will not be the
responsibility of NAPOLEON.
The bill of sale or copy will be required together with a serial number and a model number when making any warranty claims from your authorized dealer. The warranty registration card
must be returned within fourteen days to register the warranty.
NAPOLEON reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim.
ALL SPECIFICATIONSAND DESIGNSARE SUBJECTTO CHANGE WITHOUT PRIOR NOTICE DUE TO ON-GOING PRODUCTIMPROVEMENTS. NAPOLEON® ISAREGISTERED
TRADEMARK OF WOLF STEELLTD. PATENTS U.S. 5.303.693.801 - CAN. 2.073.411, 2.082.915. © WOLF STEELLTD.
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IMPORTANT INSTRUCTIONS
LOCATINGYOUR ELECTRIC FIREPLACE
1. READ ALL INSTRUCTIONS BEFORE USING THIS APPLI- Your new fireplace may be installed into an existing ma-
ANCE. THIS APPLIANCE IS HOT WHEN USED.
sonry or zero clearance fireplace. It may also be installed
using a prefabricated cabinet available from your dealer or
may be built into a wall. For the best effect, install the fire-
place out of direct sunlight.
2. To avoid burns, DO NOT let bare skin touch hot surfaces.
The trim around the heat outlet becomes hot during fire-
place operation. Keep combustible material; such as fur-
niture, pillows, bedding, paper, clothes and draperies at
least 3 feet from the front of the unit.
EF31 DIMENSIONS
3. CAUTION: Extreme caution is necessary when any fire-
place is used by or near children or invalids, also when-
ever the heater is left operating and unattended.
4. Do not operate if the power cord or fireplace is dam-
aged, or if the unit is dropped or damaged in any manner.
5. Under no circumstances should this fireplace be modi-
fied. Use it only as described in the manual. Any repairs to
the fireplace should be carried out by a qualified service
person.
6. Do not use outdoors.
7. Do not insert or allow foreign objects to enter any venti-
lation or exhaust openings as this may cause an electrical
short or fire. This could also damage the fireplace.
8. To prevent a possible fire, DO NOT block air intakes or
exhaust in any manner. DO NOT use on soft surfaces where
openings may become blocked.
9. This heater has hot and arcing or sparking parts inside.
DO NOT use in areas where gasoline, paint or flammable
liquids are used or stored. This fireplace SHOULD NOT be
used as a drying rack.
10. This fireplace is NOT intended for wood or other flam-
mable material to be burned inside of it.
11. Make sure the fireplace is unplugged before any clean-
ing or maintenance is performed on the heater.
12. Avoid the use of extension cords. The extension cord
may overheat and cause a fire.
13. Do not strike the glass on the fireplace.
14. Always unplug heater when not in use.
15. This heater is not intended for use in bathrooms, laun-
dry areas and similar indoor locations. Never locate heater
where it may fall into a bathtub or other water container.
16. Do not run cord under carpeting. Do not cover cord with
throw rugs, runners or similar coverings. Arrange cord away
from traffic area and where it will not be tripped over.
17. To disconnect heater, turn controls to off, then remove
the plug from the outlet.
18. Use this heater only as described in this manual. Any
other use not recommended by the manufacturer may
cause fire, electric shock or injury to persons.
19. SAVE THESE INSTRUCTIONS.
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OPERATION
1. Heater
There are two operation controls for the EF31.
1 - Controls the heater. 2 - Controls the flame effect.
To set the heater at the maximum setting - roll the switch
up to the uppermost setting.
To access the controls,
slide the control door to
the right.
To turn the heater off - roll the switch down to the lower
most setting.
Control Door
2. Flame effect
The rocker switch is used to turn the flame effect on and
off. Depress the left side of the switch to turn the flame
effect on and the right side to turn off.
FLAME EFFECT
The flame generator has a random modulating control
which causes the flame effect to speed up and slow down
sporadically. This action creates the realistic flame appear-
ance and can not be modified.
MAINTENANCE
Bulb Replacement : If the flame appears darker on one
side of the fireplace, check the light bulbs to ensure that
one has not burned out.
Bulb must be replaced with a MAX 75 watt Quartz 78mm
light bulb. See Light Replacement section.
FINISHING
MANTEL
FRAMING AND FINISHING
The minimum distance from the top of the unit that the
mantel can be installed is 0", at any depth.
When using paint or lacquer to finish the
mantel, such paint or lacquer must be heat
resistant to prevent discolouration.
Nailing
Tab
Installation
Sheet
Metal
Screw
1. Choose fireplace location.
2. Place fireplace in position.
3. Frame in fireplace with header across the top. It is im-
portant to allow for the finished facing materials when set-
ting the depth of the unit.
4. Remove the two screws from the sides of the fireplace
and attach the nailing tabs with the screws.
5. To determine the final location of the nailing tab, you
must first determine the thickness of your finishing mate-
rial (i.e. sheetrock/drywall) This will determine the dimen-
sion from the front edge to the nailing tab. Secure with a
sheet metal screw supplied.
CLEARANCE TO COMBUSTIBLES
6. Attach the nailing tabs to the frame.
Sides......................... 0 inches
Back..........................0 inches
Floor..........................0 inches
Top............................0 inches
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HEARTH
EF31
A hearth is NOT necessary but is recommended for aes-
thetic purposes.
Corner Installation
COLD CLIMATE INSTALLATION
WARNING: It is MANDATORY to have an insulated wall be-
hind the fireplace, when the fireplace is being installed
on an outside wall or chase.
GLASS REMOVAL
Top View
Remove the two screws holding the glass retainer and
pull the glass and retainer forward until the glass is past
the fireplace bottom. Lower and remove.
Place the glass and retainer in a safe spot.
LOG INSTALLATION
Front View
1. Position logs #1 and #2 as shown.
The diffuser base has been moulded to cradle the logs.
Vertical Groove
Note: In order to avoid the possibility of exposed insulation
or vapour barrier coming in contact with the f i r e p l a c e
body, it is recommended that the walls of the fireplace en-
closure be “finished” (ie: drywall/sheetrock), as you would
finish any other outside wall of a home. This will ensure that
clearance to combustibles is maintained within the cavity.
Be sure not to block the vertical groove running down the
centre of the diffuser.
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OPTIONAL SCREEN INSTALLATION
1. Bunch the curtain mesh in the middle of the rod.
2. Insert one end of the rod through the hole indicated in the side
of the firebox frame.
3. The rod will need to be bowed in the middle in order to insert the
other end of the rod into the opposite hole.
4. Tuck the bottom of the curtain mesh behind the front lip of the
retainer.
ELECTRICAL CONNECTION
This fireplace requires a 15 amp, 120 volt and 60 hz
circuit. The fireplace should be on its own circuit. If
there are other appliances on the same circuit, this may
cause the circuit breaker or fuse to blow when the fire-
place heater is in operation.
HARD WIRING CONNECTION
If it is necessary to hard wire this fireplace, a qualified
electrician may remove the cord connection, and wire
this unit directly to the house hold wiring.
Permanently framing the fireplace with an enclosure, re-
quires the fireplace to be hardwired.
The unit comes with a 6' electrical cord, exiting the bot-
tom right side. Plan your installation to avoid the use of
an extension cord. If you require an extension cord, it
must be at least 16 awg wire and be rated for 2025
watts.
This fireplace must be electrically connected and grounded
in accordance with local codes, if hard wired. In the ab-
sence of local codes, use the current CSA C22.1 CANADIAN
ELECTRICAL CODE in Canada or the ANSI/NFPA 70-1996
NATIONAL ELECTRICAL CODE in the United States.
Electrical outlet wires must comply with local building
codes to reduce the risk of fire, electrical shock and
injury.
ELECTRICAL DIAGRAM LEGEND
Do NOT use the fireplace if any part has been under
water.
1. Power (Rocker Switch)
2. Thermostat Switch
3. Fan / Heater Assembly
4. Main Circuit Board
5. DC Motor (flame effect)
6. Main Power Cord
W660-0023
W660-0040
W062-0019
W707-0003
W435-0006
W750-0143
W105-0002
W750-0126
Call a qualified service technician IMMEDIATELY to have
the fireplace inspected for damage to the electrical cir-
cuit.
7. Strain Relief
8. Flame Effect Light
(two light sockets-75quartz watts max)
9. Nylon Cable Tie
Electric Diagram
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LIGHT REPLACEMENT
There are two methods to replace the light:
In either method, the electrical circuit breaker must be
shut off until the replacement procedure has been com-
pleted at which time it can be turned back on.
2. Remove the five screws holding the defuser screen. Pull
the top two corners in towards the center and remove from
the unit.
Light Bulb Replacement Method 1:
1. If the unit is not secured to the floor, turn the unit around
to view the access panel.
2. Remove the four screws securing the access panel.
3. Remove the light bulb by holding one of the wires and
moving the light bulb to the opposite side of the wire that
you are holding.
4. Replace using the new light bulb by following the re-
moval instructions in reverse.
5. Replace the access panel and put the fireplace back into
position.
Light Bulb Replacement Method 2:
3. Remove the two screws that hold the flame divider in
place and remove.
1. Remove the two screws holding the glass retainer and
pull forward to remove the glass. Place the glass and re-
tainer in a safe spot.
4. Remove the light bulbs by holding one wire from one
side of the socket and slide the light bulb to the opposite
side of the wire that you are holding.
5. Repeat steps 4 through 1 to re-assemble the unit.
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REPLACEMENTS
Contact your dealer for questions concerning prices and 1. MODEL & SERIAL NUMBER OF FIREPLACE
availability of replacement parts. Normally all parts can be
ordered through your Napoleon dealer or distributor.
2. INSTALLATION DATE OF FIREPLACE
3. PART NUMBER
When ordering replacement parts always give the follow-
ing information:
4. DESCRIPTION OF PART
5. FINISH
FOR WARRANTY REPLACEMENT PARTS, A PHOTOCOPY OF
THE ORIGINAL INVOICE WILL BE REQUIRED TO HONOUR THE
CLAIM.
* IDENTIFIES ITEMS WHICH ARE NOT ILLUSTRATED. FOR
FURTHER INFORMATION, CONTACT YOUR NAPOLEON
DEALER.
REPLACEMENT PARTS
EF31 ACCESSORIES
#
1
2
3
4
5
6
7
8
PART NO.
W497-0002
W062-0019
W380-0016
W387-0005
W435-0006
W660-0040
W660-0023
W010-1266
GL-648
DESCRIPTION
PLASTIC DIFFUSER
FAN / HEATER ASSEMBLY
THERMOSTAT KNOB
75 WATT QUARTZ LIGHT BULB
FLAME EFFECT MOTOR
THERMOSTAT SWITCH
MAIN POWER SWITCH
FLAME EFFECTASSEMBLY
LOG SET
Use only accessories designed for and listed with the
EF31 model.
#
PART NO.
E31S
DESCRIPTION
SCREEN KIT
15
9
10
11
12
13
14
W135-0227
W135-0228
W200-0162
W215-0077
W300-0078
LOG #1 - RIGHT LOG
LOG #2 - LEFT LOG
SCREEN COVER
FLAME EFFECT
GLASS
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TROUBLE SHOOTING GUIDE
SYMPTOM
PROBLEM
TEST SOLUTION
No Flame Light but
everything else is
working properly.
- Light bulbs have burned out.
- Remove access panel and change
light bulbs.
Flame light, but no
- Flame generator motor has burned out. - Consult your local dealer.
movement in the flame - Flame generator has come loose.
- Remove the access panel and check to make
sure the flame generator is in the flame
generator bracket, and is secured to the
motor with the rubber tube.
Heater works but
there is no air flow.
- Fan on heater is not working.
- Consult your local dealer.
- Consult your local dealer.
Fan works but there is - Heater is not working.
no heat.
Fireplace will not
turn on.
- Breaker or fuse has blown.
- Fireplace cord is unplugged.
- Check main power switch is turned on.
- Consult your local dealer.
- Check fuse or breaker in house hold electric
panel.
- Plug cord back into receptacle.
Heater does not turn off. - Thermostat is set to high.
- Thermostat may be faulty.
- Turn thermostat control down.
- Consult your local dealer.
Excessive noise coming - Dirt build up on fan bearing.
from the top of the unit. - Defective blower.
- Vacuum the top control compartment.
- Consult your local dealer.
Odour
- Dust has settled on the
heater element.
- Run heater until odour ceases
(approx. 1/2 hr)
- Consult your local dealer.
Heater cycling on
and off
- Air intlets blocked.
- Check to make sure there is nothing blocking
the air inlets on the bottom of the unit.
- Should not be on high pile carpet that can
block air inlets.
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RATING PLATE LOCATION
Method 2:
There are two methods to gain access to the rating plate,
located behind the access panel.
Method 1:
1. Remove the two screws holding the glass retainer and
pull forward to remove the glass. Place the glass and re-
tainer in a safe spot.
1. If the unit is not secured to the floor, turn the unit around
to view the access panel.
2. Remove the five screws holding the defuser screen. Pull
the top two corners in towards the center and remove from
the unit.
2. Remove the four screws securing the access panel.
3. Remove the four screws that hold the flame effect in
place and remove.
4. Repeat steps 3 through 1 to re-assemble the unit.
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