RealScan 7883
Installation and Owner
Guide
12623
497-0424789
Release F
April 2004
Information Products
RSD-Atlanta
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NCR RealScan 7883 Installation and Owner Guide
NCR Components........................................................................................................ 39
METTLER TOLEDO Components............................................................................. 40
Sensormatic Components ............................................................................................ 40
System Construction.................................................................................................... 41
Configuring the Scale .................................................................................................. 42
Installing the Scanner................................................................................................... 43
Connecting Sensormatic Components ......................................................................... 44
Routing the Cables....................................................................................................... 45
Completing the Installation.......................................................................................... 46
Calibrating the METTLER TOLEDO® Scale.............................................................. 47
Sensormatic Deactivation Indicators ........................................................................... 49
Sensormatic Programmable Functions......................................................................... 49
Troubleshooting........................................................................................................... 50
Programming Worksheets........................................................................................................52
ASCII Code Chart ......................................................................................................................60
Regulatory Information ............................................................................................................61
Federal Communications Commission (FCC) Radio Frequency Interference
Statement ..................................................................................................................... 61
Voluntary Control Council for Interference (VCCI) Radio Frequency Interference
Statement ..................................................................................................................... 61
Canadian Department of Communications Radio Frequency Interference Statement. 61
Identification Labels .................................................................................................... 61
CE Mark Applicability................................................................................................. 62
Declaration of Conformity........................................................................................... 63
Laser Safety.................................................................................................................................64
Laser Safety Label ....................................................................................................... 64
Laser Module Label..................................................................................................... 64
Laser Power ................................................................................................................. 65
Programming Tags ....................................................................................................................66
Volume Adjustment..................................................................................................... 66
Reset ............................................................................................................................ 66
Default ......................................................................................................................... 66
Programming Mode..................................................................................................... 67
End............................................................................................................................... 67
Save and Reset............................................................................................................. 67
Abort............................................................................................................................ 68
Diagnostic Mode.......................................................................................................... 68
RS-232 Temporary Service Mode ............................................................................... 68
Mode 1......................................................................................................................... 69
Mode 2......................................................................................................................... 69
Reset Tallies................................................................................................................. 69
Firmware Flashing....................................................................................................... 70
Hex 0............................................................................................................................ 70
Hex 1............................................................................................................................ 70
Hex 2............................................................................................................................ 71
Hex 3............................................................................................................................ 71
Hex 4............................................................................................................................ 71
Hex 5............................................................................................................................ 72
Hex 6............................................................................................................................ 72
Hex 7............................................................................................................................ 72
Hex 8............................................................................................................................ 73
Hex 9............................................................................................................................ 73
Hex A........................................................................................................................... 73
Hex B........................................................................................................................... 74
Hex C........................................................................................................................... 74
Hex D........................................................................................................................... 74
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NCR RealScan 7883 Installation and Owner Guide
Hex E........................................................................................................................... 75
Hex F ........................................................................................................................... 75
Revision Record
Date
Pages
All
All
Issue Remarks
02-02
07-02
09-02
A
B
First printing.
Updated to match latest units.
All
C
Added USB Interface.
Updated to match latest units.
Added Programming Tags.
Added 7883-1200 information.
Updated to match latest units.
Updated Auxiliary Port and USB
Programming information
10-02
09-03
59-72
All
D
E
04-04
All
F
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NCR RealScan 7883 Installation and Owner Guide
Obtaining Additional Information
Other Information Products
Order Number
Title
B005-0000-1436
B005-0000-1437
BST0-2121-74
BD20-1074-A
NCR RealScan 7883 User Guide
NCR RealScan 7883 Repair Guide
NCR Scanner Programming Tags
NCR Scanner/Scale Interface Programmer’s Guide
How To Obtain Information Products
Web Sites
E-Mail
•
http://inforetail.AtlantaGA.NCR.
•
(US area)
COM (International)
COM (NCR only)
http://www.info.NCR.COM
(Anyone)
•
•
Online Order
Mail Order
•
Connect System (NCR only)
•
NCR Corporation IPP-Dayton
1529 Brown St.
Phone Order
•
•
•
800-543-2010 (US area)
622-3727 (VOICEplus)
44-181-242-5350 (International)
IPP EMD-2
Dayton, OH 45479
USA
•
NCR Corporation
915 High Road
Fax Order
North Finchley
London N12 0HN United Kingdom
•
•
937-445-6245 (US area)
44 (0) 20 8 242 5355 (International)
Obtaining Technical Assistance
Technical assistance is available as follows.
•
•
•
Technical assistance in the United States: 1-800-262-7782
Technical assistance in other countries: call your local NCR office
To order parts: 1-800-438-7830
Note: If you find any defective parts during installation of a new scanner, contact the Customer Satisfaction Hotline at one
of the following.
•
•
•
In the United States, call: 1-800-528-8658 (USA)
In all other countries call: your local NCR office
E-mail: [email protected]
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NCR RealScan 7883 Installation and Owner Guide
NCR RealScan 7883 Mountings
The NCR RealScan 7883 Scanner is a small, compact laser scanner available in two models. The RealScan 7883-1000 has
many of the same features found in larger scanners. The RealScan 7883-1200 has the same capabilities as the 7883-1000;
however, it uses the new Super ASIC technology. The RealScan 7883 can be mounted horizontally in a checkstand or
vertically above the checkstand. Various mounts are available for the RealScan 7883.
Scanner
Vertical Mount
Top Plate
Vertical Mount
(Horizontal Mount)
With Top Plate
Horizontal Mount Horizontal Mount Horizontal Mount
Flat Plate Adapter 7820 Adapter
7852 Adapter
18681
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NCR RealScan 7883 Installation and Owner Guide
Installation Instructions
When installing a RealScan 7883, it is recommended that you first mount the Power Supply and run all the cables. After
connecting the unit to the host terminal, make any necessary programming changes and scan some good tags to verify that
the scanner is communicating with the host terminal. After verifying that everything is working correctly, mount the unit
in the checkstand. If the RealScan 7883 does not work properly, refer to the problem correcting section in this document:
Correcting Scanner Problems.
The following flowchart shows the sequence of installation steps. Detailed descriptions of each step follow.
Installing Power Supply and
Step 1
Interface Cables
Setting Program Parameters and
Step 2
Verifying Host Connection
Step 3
Step 4
Setting the Scan Zone
Mounting the RealScan 7883
19762
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NCR RealScan 7883 Installation and Owner Guide
Step 1 - Installing Power Supply and Interface Cables
Connecting the Cables to an NCR RealScan 7883
The NCR RealScan 7883 is powered through an external Power Supply. An interface cable connects the RealScan 7883 to
the host terminal. Two RS-232 peripheral ports are provided for connecting other devices such as an NCR 7837 Hand-
Held Scanner.
Note: If you are using a Keyboard Wedge cable, it must be plugged directly into the PS/2 port on the PC.
Standard Interface Connection
1. Install the Interface Cable between the RealScan 7883 and the host terminal.
2. Install the Power Supply. Locate it in the checkstand at least 10 inches (25.4 cm)
from the RealScan 7883 installed position. Be sure to locate the Power Supply where
spilled liquids cannot fall onto it.
3. Fasten a Tie-Wrap around the Power Cable and the Interface Cable to help secure
the Power Cable.
RealScan 7883
RealScan 7837
Power Supply
Power Cable
Power Cable
Interface Cable
Host Terminal
19767
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7883-1000 USB Interface Connection
Connecting a RealScan 7883-1000 Scanner to a USB port on a host terminal requires a special cable. One end of the
Dongle Adapter Cable connects to the host terminal. The other end has an Interface Box that contains a printed circuit
board with all the necessary circuitry. The host terminal supplies power for this circuitry. An Interface cable connects the
scanner to this box. A Power Supply connected to the scanner is required for all configurations.
RealScan 7883
RealScan 7837
Power Supply
Power Cable
Interface Cable
Interface Box
Power Cord
Host Terminal
Dongle Adapter Cable
19406
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J3 in the Interface Box on the end of the Dongle Adapter Cable contains a shunt that must be correctly installed for the
host terminal. The cable is shipped from the factory with a shunt on pins 3 and 4. The following four positions are
available.
•
•
•
•
Pins 1 & 2 – Wedge
Pins 3 & 4 – IBM
Pins 5 & 6 – RS-232
Pins 7 & 8 – HID
The cover on the Interface Box latches together along one side. Carefully pry open the latched edge to open the Interface
Box. Check the shunt position on J3 and change as needed. Close the Interface Box cover.
J3
W
I
R
H
1
2
7
8
C1 R4
R5
J3
U4
U1
C6
J5
R6 R7
C5
C4
U6
J2
U2
C3
C2
U5
U7
J1
C7 C8
J4
R3
R2
R1
Y1
U3
19573
The following label is attached to the outside of the Interface Box. It identifies the various interface settings.
J3 is set at the
factory for IBM;
move the shunt for
other interfaces.
Shunt
Position Interface
1 to 2 Wedge
3 to 4 IBM
5 to 6 RS 232
7 to 8 HID
20001
7883-1200 USB Interface Connection
Connecting a RealScan 7883-1200 Scanner to a USB port on a host terminal requires a USB cable. No additional
hardware is required. There are two cables available.
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For connecting to IBM and NCR terminals a latching or USB Plus Power cable should be used.
1416-C895-0050 - Cable - USB IBM, Latching
For connecting to PC’s, non-NCR/IBM terminals and NCR terminals without the USB Plus Power connector use cable
below.
1416-C896-0050 - Cable-USB. Detachable
Auxiliary RS-232 Port
The NCR RealScan 7883 includes two Auxiliary RS-232 Peripheral Ports. The purpose of this feature is to permit other
peripheral devices to connect to the host terminal through the RealScan 7883. This eliminates the need of the host terminal
having additional RS-232 ports.
A typical use of this feature is to connect a hand-held scanner for scanning items too large to place on the checkstand. It
also can provide a connection for some security tag deactivation systems.
Special programming is required for each peripheral device using a peripheral port. The connector is wired as follows.
Auxiliary RS-232 Port
Pin Number
Signal Name
+5 Vdc
NC
1
2
3
GND
4
TXD
5
RXD
6
7
+ 12 Vdc
CTS
8
RTS
9
10
Frame
Frame
NCR RealScan 7835/7836
•
•
1416-C313-0040 – Interface Cable
1416-C397-0010 – Extension Cable
When a RealScan 7836 is attached to a RealScan 7883, the 7836 requires the following programming.
•
•
Reset to serial (default values) – Label ZA
Enable code ID (default values) – Label FB
NCR RealScan 7837
•
•
1416-C445-0025 – Interface Cable
1416-C397-0010 – Extension Cable
NCR RealScan 7832
•
•
7832-K102-V001 - 7832 to RS-232 DB9 Female Serial Cable (POS H/W handshake)
7832-K101-V001 - 7832 DB9 Male to RJ45 Cable adapter (78XX scanners)
NCR RealScan 7892
•
•
1416-C695-0005 – RS-232 Daisy Chain Cable
1416-C546-0030 – NCR 7892 Interface Cable
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NCR RealScan 7883 Installation and Owner Guide
Special Installations
RS-232 Peripherals
The RealScan 7883 includes two auxiliary RS-232 ports. This permits other peripheral devices to connect to the host
terminal through the RealScan 7883, eliminating the need of the host terminal having additional RS-232 ports.
Programming of the ports is required. The various sequences and the action taken is given below for handheld scanners.
All options should be programmed because the scanner could have been previously programmed for a different option.
Programming the RealScan 7883
Program Mode
4 0 1
** Port Selection **
4 0 2
Enables Hand Held port
Enables right hand port (Sensormatic)
4 0 3
Enables left hand port (Scale, closest to arrow/PS connection)
** 7883 Good Tone with auxiliary input **
4 0 4
4 0 5
Disables 7883 Tone with each scanned input
Enables 7883 Tone with each scanned input
** Scanner selection **
4 0 6
7835/7836/7837, programming information provided
Symbol LS4000, must be programmed properly
4 0 7
5 5 1
Enables port for 7832 format, programming information provided
Save & Reset
A typical use of this feature is to connect a hand-held scanner for scanning items too large to place on the checkstand. The
7892 may be programmed for compatibility with either the 7837 or 7832.
Additional Information
NCR RealScan 7892 Bi-Modal Presentation Scanner User Guide, 5005-0000-1182
NCR RealScan 7832 Operator’s Guide, 497-0434255
NCR RealScan 7837 Imaging Scanner User’s Guide, 497-0427357
RealScan 7892 Bi-Modal Presentation Scanner
You can connect a RealScan 7892 Bi-Modal Presentation Scanner to either Auxiliary RS-232 Port on
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the RealScan 7883.
Programming the RealScan 7892
Set the RealScan 7892 communication parameters to match the requirements of the RealScan 7883 auxiliary port.
7892 Programming requirements are provided below:
From standard RS-232 protocol
2 0 5 4 1 5
1 6 D
9600 baud, parity none, 1 stop, 8 data, RTS high wait CTS
Program label identifiers
4 0 6 1
5 0 6 6
6 0 6 2
End
C39 – ‘a’
C128 – ‘f’
Interleaved 2 of 5 – ‘b’
Label Identifier programming completed
CR (0DH) terminating byte
2 3 1 0 D
(2 3 C 1 0 A LF (0AH) terminating byte (CR LF) Include for 7837 format; skip for 7832 format)
Save & Reset
You may also consult the Product Information / Features and Options / Auxiliary RS-232 Port. For a chart showing the
auxiliary port requirements refer to the NCR 7892 Bi-Modal Presentation Scanner User Guide for information about
programming the RealScan 7892.
RealScan 7832 Programming
Scan the tags listed below from the 7832 Operator’s Guide in order to program the 7832 for communicating with a 7883.
NCR Factory Default
Disable ACK
Select Handshake Input
RealScan 7837 Programming
Program the RealScan 7837 according to the following chart. Refer to the RealScan 7837 User's Guide for more specific
information.
Scan barcodes in order. If a triple beep is emitted from the scanner (7837), start over with the top barcode.
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FACTORY DEFAULT
1.
RS232, 7 DATA, 1 STOP, SPACE PARITY
2.
Prefixes / Code 39 - a, Code 128 - f, Code I 2of 5 - b
3.
Default Data Format
1.
UPC-A Prefix A
2.
3.
4.
5.
UPC-E Prefix E
EAN 13 Prefix F
EAN 8 Prefix FF
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Step 2 - Setting Program Parameters and Verifying Host
Connection
Now you need to turn on the NCR RealScan 7883. First load new firmware if needed then make any necessary program
changes. Next scan a few tags to verify that the RealScan 7883 is communicating with the host terminal.
Note: The NCR 7883-1000 firmware cannot be flash. Only the NCR 7883-1200 firmware can be flash.
Turning on the RealScan 7883
The RealScan 7883 does not have an On/Off switch. Use the circuit breaker switch in the checkstand that supplies power
to the unit as the On/Off switch. Put this switch in the On position.
Flash Latest Firmware – 7883-1200
Note: Firmware Flashing – Firmware flashing is only available on NCR RealScan scanners that have a Super ASIC
Digital Board. The Super ASIC Digital Board models all have a 2 in the second digit of the model number. For example:
7872-x2xx, 7875-x2xx, 7876-x2xx, 7883-x2xx. Older NCR Scanners have firmware chips that cannot be updated by
flashing. These chips must be replaced to change the firmware.
Although the latest firmware is loaded when the RealScan 7883-1200 is manufactured, newer firmware can be released
after the unit is manufactured but before it is installed. NCR recommends that you check the number of the firmware in the
To identify the firmware already in the scanner, scan the Diagnostic Mode, Hex 4, & Hex A programming tags. These
must be the first tags scanned after applying power to the unit. The RealScan 7883 gives a voice message containing the
497-xxxxxxx number of its firmware. Compare this number with the number of the firmware file on www.NCR.com.
Perform the firmware flashing procedure if the 497-xxxxxxx number of the firmware file on www.NCR.com is higher
than what is already loaded in the RealScan 7883. Refer to the NCR RealScan 7883 User Guide for firmware flashing
procedures.
Programming the RealScan 7883
Caution: Some host terminals can corrupt the RealScan 7883 program if they are running and are connected to the
RealScan 7883 while you are making program changes. Either turn off the host terminal or disconnect the interface cable
before scanning any programming tags.
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Programming Defaults
Scanning the Default programming tag sets most program parameters to the default programmed at the factory. The
original defined default values are shown in the chart below. However, some parameters do not have default values so
they are not changed, they stay as they are programmed.
01 Communications Protocol
Protocol
No default value – remains as programmed
11 Good Read Tone
Tone On/Off
On
Tone Frequency
Tone Length
Tone Volume
Choice 6 of 8 Levels
Choice 3 of 16 Levels
Choice 4 of 8 Levels
Choice 2 of 8 Levels
Not-On-File Volume
12 Timers
Lockout Time
Restart Lockout Timer
Active Time
900 Milliseconds
Off
15 Minutes
13 Bar Codes – 1
UPC/EAN
Enable
Disable
Disable
Disable
Extend UPC-A To EAN-13
Extend UPC-E To UPC-A
Periodical Codes
Periodical Code Extension
Send Data
2-Digit & 5-Digit
Data As Decoded
14 Bar Codes – 2
Code 39
Minimum Characters Allowed
Full ASCII
Check Digit Present
Transmit Check Digit
Allow 1- or 2-Character Tags
Disable
8
Disable
Disable
Disable
Disable
15 Bar Codes – 3
Interleaved 2 of 5
Bar Code Length
Value 1
Disable
Range Check
08
Value 2
16
Check Digit Present
Transmit Check Digit
Disable
Disable
17 Bar Codes – 4
Code 128
Disable
3
Disable
Minimum Data Characters
UCC 128
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18 Bar Codes – 5
RSS Enable
Scans Required On RSS 14
Disable
1
Scans Required On RSS E
UCC1128 Emulation Mode
1
Normal Mode
16 Label Identifiers
Identifier Type
Common Byte 1
Common Byte 2
Bar Code Type
Default Prefix
5D
42
No Default value – remains as programmed
UPC-A
UPC-E
EAN-8
EAN-13
Code 39 Code 128 I 2 of 5
Common Byte
0
0
0
0
2
2
2
Unique Identifier 41 Hex 45 Hex 46 Hex 46 Hex 31 Hex 33 Hex 32 Hex
20 RS-232 Parameters – 1
Baud Rate
Parity
9600
Odd
Stop Bits & Character Length
Handshake
1 Stop Bit, 7-Bit Character
RTS High Wait For CTS
21 RS-232 Parameters – 2
BCC Options
Enable if Scale installed
None
Enable UPC-A, Enable EAN-8,
Enable EAN-13, Disable UPC-E
Interface Control
Check Digit
22 RS-232 Prefix Byte
Prefix Byte
Disable
02
ASCII Code
23 RS-232 Terminator Byte
Terminator Byte
ASCII Code
Enable
03
24 RS-232 Communications Options
Message Delay
10 Milliseconds
Scanner or Scanner/Scale Format Enable if Scale installed
Normal Or Eavesdrop Mode
Normal Mode
32 Miscellaneous Parameters
IBM Tone Control
Enable
3 Times
None
Hex
IBM Rexmit Control
Enable / Disable Voice Messages
IBM Tag Data Format
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Programming for USB Connection
The RealScan 7883 Scanner must be properly programmed for USB. Programming and cabling depends on whether the
unit is a 7883-1000 or 7883-1200. The 7883-1000 uses the USB Dongle connection to the host terminal while the 7883-
1200 uses a straight through cable. The programming also depends on the type of host terminal being used.
RS-232 Communications
The 7883-1000 communicates with the USB dongle using RS-232. Therefore, the 7883-1000 uses standard RS-232
communications (1 0 5). The RealScan 7883-1200 Scanner outputs USB and uses a cable which connects directly to the
terminal. It must be programmed for NCR/232- USB. Other parameters may be set as required by the host terminal. Set
the required program parameters by scanning the following sequence of programming tags. These must be the first tags
scanned after supplying power to the unit.
7883-1000
1. Default – sets all parameters to standard default values.
2. Programming Mode – puts scanner in base programming state.
3. Hex 1, Hex 0, Hex 5 – sets the required RS-232 programming parameters.
•
•
•
•
RS-232 communications protocol
9600 baud
Odd parity
1 stop bit, 7-bit character
4. Change any other parameters as required by the host terminal.
5. Save and Reset – saves the program just entered and resets the scanner.
7883-1200
1. Default – sets all parameters to standard default values.
2. Programming Mode – puts scanner in base programming state.
3. Hex 1, Hex 0, Hex E, Hex 0 – sets the required NCR/232 USB programming
parameters.
4. Change any other parameters as required by the host terminal.
5. Save and Reset – saves the program just entered and resets the scanner.
The host terminal software may now be configured to use the communication port assigned by the IO Networks driver in
the terminal when the connection is made to USB. Note that it is required to obtain the IO Networks software which is
available from the NCR website.
IBM Communications
The host terminal should assign the port and associate the scanner with the application when the USB connection is made.
When programming a RealScan 7883 for IBM USB communications, all parameters are set to the standard default values,
and the communications protocol is set to IBM USB. This is accomplished by scanning the following sequence of
programming tags. These must be the first tags scanned after supplying power to the unit. Note that both the 7883-1000
and 7883-1200 use the same programming sequences. However, the 7883-1000 must use a USB dongle, while the 7883-
1200 uses a USB cable. The jumper in the USB Dongle for 7883-1000 scanners must also be jumpered for IBM (See
figure above).
7883-1000 and 7883-1200
1. Default - sets all parameters to standard default values.
2. Programming Mode tag - puts scanner in base programming state.
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3. Hex 1, Hex 0, Hex D - sets the communication protocol to IBM USB.
4. Hex 4, Hex 8, Hex 5 – turns off configuration message processing.
5. Change any other parameters as required by the host terminal.
6. Save and Reset – saves the parameters just entered and resets the RealScan 7883
Scanner
Reduced Space Symbology
Reduced Space Symbology (RSS) permits more data to be recorded in a smaller physical space. This is accomplished by
encoding the data in large symbol characters rather than encoding each data character separately. Also, no quiet zone is
required around the symbols. The RealScan 7883 can read four types of RSS bar codes.
RSS14
RSS-14 is a linear symbology that encodes 14 UCC/EAN digits. This structure provides four segments that can be scanned
and decoded separately, then reconstructed. The total symbol contains 96 modules combined into 46 elements (bars and
spaces).
0100012345678905
19254
RSS-14 Stacked
RSS-14 Stacked is a 2-row format. The bottom row is higher than the top row and the two are separated with a separator
pattern. The stacked format is used when not enough linear space is available. A typical use is marking produce in a
grocery store.
0100991234567899
19255
RSS Expanded
RSS Expanded is a variable length linear symbology. It can encode 74 numeric or 41 alpha characters. RSS Expanded can
be scanned and decoded in up to 22 segments and then reconstructed.
9987 6543 2101 2345 6789 8888
19256
RSS Expanded Stacked
RSS Expanded Stacked is similar to RSS-14 Stacked except it uses the RSS Expanded format for creating the symbol.
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0192 1234 5698 7457 3202 0000 9939 0200 296
19257
Enabling RSS
1. Turn on the circuit breaker to the RealScan 7883.
2. Enable the Reduced Space Symbology feature by scanning the following sequence
of programming tags. These must be the first tags scanned after applying power to
the unit.
•
•
•
Programming Mode - Puts the RealScan 7883 in the Programming Mode.
Hex 1, Hex 8, Hex A, Hex 3.
Save and Reset - Saves the parameter setting.
Disabling RSS
1. Turn on the circuit breaker to the RealScan 7883.
2. Enable the Reduced Space Symbology feature by scanning the following sequence
of programming tags. These must be the first tags scanned after applying power to
the unit.
•
•
•
Programming Mode - Puts the RealScan 7883 in the Programming Mode.
Hex 1, Hex 8, Hex A, Hex 0.
Save and Reset - Saves the parameter setting.
Making Other Program Changes
If you still need to make program changes after setting the communication parameters, you can enter information directly
from the Programming Worksheets. The Programming Worksheets, located at the back of this book, identify all the
available program parameters. Each worksheet relates to a specific programming mode. Most programming options have
defaults, identified by a heavy box, that are determined at the factory. Scanning the Default tag as the first tag after
applying power to the RealScan 7883 sets the parameters to these values.
Changing the RealScan 7883 program is accomplished by scanning the proper sequence of programming tags, which are
included with the unit. Following are three major steps for making program changes.
1. Enter the Base Programming State by scanning the Programming Mode tag as the
first tag after applying power to the RealScan 7883.
2. Select a Programming Worksheet and enter its parameter data by scanning the
appropriate Hex tags.
3. Save the program by scanning the Save and Reset tag.
Note: In most instances the factory determined defaults are the correct parameter setting. However, if you do need to
make changes, it is recommended that you first set all parameters to default values, then make any necessary changes to
the appropriate parameters.
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Scan Sample Tags
Now you should scan some sample tags to verify that the RealScan 7883 is communicating with the host terminal.
Following are four good tags that you can use. After verifying that the RealScan 7883 is communicating properly with the
host terminal, continue with the installation.
Note: For maximum performance, full size labels must be used. The UPC Symbol Specification Manual gives the exact
size requirements for UPC labels. If the bar height is less than specified, more precise presentation to the scanner is
required, reducing productivity.
UPC-A
77062 37920
1
4
Code 39
1
7
7
0
6
2
3
7
9
2
0
Code 128
1 7 7 0 6 2 3 7 9 2 0
Interleaved 2 of 5
0 1 7 7 0 6 2 3 7 9 2 0
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Determining Label Quality
Many labels in a typical retail environment are unreadable. The following illustration shows some of the common
problems. Vendors and printers regularly supply products to the market with bar codes that are overprinted, underprinted,
or truncated. Some labels have missing margins. Others may be printed around the corners of packages, or on media not
likely to remain flat when picked up.
0
01234 56789
6
0
01234 5679
6
0
01234 56789
6
Bar Code Scratched
Bar Code Folded
Bar Code Truncated
0
01234 56789
6
01234 56789
0
01234 56789
0
6
Bar Code Torn
Poor Color Contrast
Red Bar Code On
Red Background
R0026
The readability of a label depends on variables such as size, placement, color, paper type, ink viscosity, and package
coatings. The middle of a printing run can yield erroneous labels due to the many variants involved. In particular, poor
color contrast and marginal print quality can make a label hard to read.
UPC bar code requirements are identified in the UPC Symbol Specification Manual that is published by the Uniform
Code Council, Inc. Contact the following for a copy of this document.
Uniform Code Council, Inc.
8163 Old Yankee Road, Suit J
Dayton, OH 45458
Phone: 513-435-3870
Contact the following for information on Code 39 or "3 of 9" bar code labels.
AIM – USA
634 Alpha Dr.
Pittsburgh, PA 15238-2802
Phone: 412-963-8588
EAN bar code requirements are identified in General Specification for Article Symbol Marking, Copyright EAN-1977.
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NCR RealScan 7883 Installation and Owner Guide
Step 3 - Setting RealScan 7883 Scan Zone
The scan zone on a NCR RealScan 7883 Scanner can be set to horizontal or vertical. Changing the scan zone changes the
angle of the scan lines coming from the scanner.
Vertical
Scanning
Horizontal
Scanning
16011
You change the scan zone by turning the screw on the bottom of the cabinet. Be sure to turn the screw all the way in one
direction or the other, do not leave it turned part way.
Scan Zone
Adjusting Screw
omplies with FDA radiation
Prmance standards 21
CFR hapter J.
VCCI-1
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received
including interference that may cause undesired operation.
This apparatus does not exceed the Class
A
limits for
radio noise emissions set out in the Radio Interference
Regulations of Canada.
Horizonta
Vertical
Le présent appareil
ñ
émet pas de bruits radioeléctriques
prescrites dans le
depassant les limites de la Classe
A
Reglement sur le brouillage radioeléctrique du Canada.
One or more of the U.S. Patents listed below apply:
4,868,375 4,797,551 4,851,667 4,235,018
4,272,675 4,282,426, 4,679,154 5,194,722
5,276,316 5,334,825 5,262,625 5,256,865
5,144,114 5,065,842 5,023,818 5,459,310
5,588,621 5,661,297 5,773,767 5,975,417
NCR Corporation
Duluth, Ga. 30096
Class: 7883
Model:
Date Manufactured:
Serial:
Made In:
LISTED
I.T.E.
E152553
5/12/ -12VDC; 1.2/0.4/0.2A
15W (max)
20152
When selecting the scan zone, you must also consider how you are mounting the scanner, horizontally or vertically. This
permits you to optimize the performance for your particular installation. Following are four common installations that
identify the installation type and the scan zone setting. They are given in order of scanning efficiency with the first being
the most efficient, and the last being the least.
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Horizontal - Pass-by Scanning
This installation provides the most efficient way to scan items. It is typically used in checkouts where speed is extremely
important. In this installation, the operator slides items from the input area on the checkstand, across the scanner, and to
the output area on the checkstand.
Typical Installation -
Hyper/Super Market
Scan Zone - Horizontal
Installation - Horizontal
16012
Vertical - Pass-by Scanning
This installation is used where the checkstand is not large enough to mount the scanner horizontally, but pass-by scanning
is needed. In this installation, the operator slides items from the input area on the checkstand, past the scanner, and to the
output area on the checkstand.
Typical Installation -
Drug Stores
Super Market in Europe
With Operator Seated
Scan Zone - Horizontal
Installation - Vertical
OR
16013
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Vertical - Presentation Scanning from Top
This installation is used on small checkout counters that do not have enough room for pass-by scanning. Here the operator
picks up the item, presents it toward the top of the scanner, and then bags the item all in one motion.
Typical Installation -
Specialty Store
Scan Zone - Vertical
Installation - Vertical
16014
Vertical - Presentation Scanning from Bottom
This installation is used on very small checkout counters. In this installation the operator picks up the item, presents it
toward the bottom of the scanner, and then bags the item all in one motion.
Typical Installation -
Convenient Store
Scan Zone - Vertical
Installation - Vertical
16015
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Step 4 - Mounting the RealScan 7883
The RealScan 7883 can sit vertically on the checkstand, be mounted vertically in a Vertical Mounting Bracket, or be
mounted horizontally in the checkstand. If it is mounted horizontally in the checkstand, it must be fastened to a Plastic Top
Plate, or possibly be positioned underneath a glass surface. The plastic scan window in the RealScan 7883 cabinet is not
designed to have items slid over it.
Note: Improper installation can void the warranty.
Rubber Feet
The NCR RealScan 7883 Scanner is supplied with rubber feet that can be attached to the sides of the cabinet. This permits
the scanner to sit on the checkstand in a vertical position without being mounted to the Vertical Mounting Bracket. There
are round recesses in each side of the cabinet that accept the rubber feet. Remove the paper backing from the rubber feet
and stick them to the cabinet in the round recesses.
Plastic Top Plate
Your installation may use a Plastic Top Plate. Make sure no rubber feet are attached to the cabinet.
1. Properly align the scanner with the Plastic Top Plate.
2. Fasten the scanner to the Top Plate making sure that all four latches are securely
latched around the scanner.
Plastic Top Plate
Scanner
Mounting Latches
19770B
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3. Install two Latch Clips – horizontal installation only. These clips secure the
RealScan 7883 to the Plastic Top Plate in case something falls on the assembled unit.
Plastic Top Plate
Scanner
Latch Clip
Mounting Screw
19771
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Vertical Mounting Bracket
Scanner
Vertical Mount Bracket
Laser Scan
Direction
Mounting Screws (Three)
Interface Cable
Power Cable
Ground Wire
RS-232 Peripheral Cable
Laser Scan
Direction
Laser Scan
Direction
16016
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Checkstand Cutout
1. Put the RealScan 7883 into the hole in the checkstand. Diagrams in NCR
RealScan 7883 Specifications show the various dimensions of the hole.
2. Align the RealScan 7883 to the Checkstand. The leading edge of the Top Plate must
be flush or up to 1/16 in. (0.15 cm) below the top of the checkstand. The trailing
edge of the Top Plate must be flush or up to 1/16 in. (0.15 cm) above the top of the
checkstand.
High Surface
Correct Alignment
High Surface
Low Surface
Low Surface
Bad Alignment
Scanner Too High
Bad Alignment
Scanner Too Low
14231
Checkpoint Cable
If you are installing a RealScan 7883 Scanner, with the Checkpoint feature, on a Vertical Mounting Bracket, route the
Checkpoint Cable along side the Interface Cable.
Note: If the installation includes the Checkpoint feature, a representative from Checkpoint must connect the Checkpoint
Cable to the Checkpoint equipment after you install the RealScan 7883.
Cable Clamps
The RealScan 7883 is supplied with two Cable Clamps (006-0687102). Install these
clamps under the checkstand as needed to support the cables and keep them out of the
operator’s way.
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Operating the Scanner
The NCR RealScan 7883 is a fixed position device that is not handled or moved by the operator during operation. It is
maintained and serviced by trained service personnel only. The operator has no access to any laser module components.
The RealScan 7883 does not have a power switch. However, you turn it on and off by using the circuit breaker switch,
located in the checkstand, that supplies power to the unit. Be sure this switch is in the On position.
The Red Indicator is on when the RealScan 7883 is ready. When the scanner reads a bar code, the Red Indicator turns off
and the Green Indicator turns on. Nothing happens if the bar code is not read. The correct way to do pass-by scanning is to
just slide the item past the scan window without lifting the item. With presentation scanning, you lift the item, move it
straight toward the scan window, then bring the item back away from the scanner.
Red/Green Status Indicator
Motion Detector
Item Flow
Horizontal Mount In Counter
Scan Window
Table Top Mount
Vertical Mount
11959
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Cleaning the Scanner
Keeping the scan windows clean helps keep the read rate exceptionally high. During normal operation the scan windows
get dirty, and if you permit the dirt to accumulate, performance degrades to the point where the scanner cannot read bar
codes. Use a soft cloth to clean the scan windows, using a common, non-abrasive, liquid window cleaner. Be sure to spray
the cleaner onto the cloth, not directly onto the scanner.
Wiping Action
15937
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Correcting Scanner Problems
When the RealScan 7883 is first turned on, several diagnostic tests are run to check the status of various components. If a
failure occurs, a series of beeps and flashes of the Green Status Indicator identify it. The number of beeps (flashes)
identifies the problem. The problem indication is repeated continuously with a 3-second pause between each indication
series. Following the first problem indication, the beeps are turned off and only the Green Status Indicator flashes to
identify the problem.
If the diagnostics identify a problem, you must have the scanner repaired. Refer to Obtaining Technical Assistance on
page 3. Although several conditions can be identified, following are the most common.
Green
Status
Indicator
Tones
Problem
Suspect Component
2 Flashes
3 Flashes
2 Beeps
3 Beeps
RAM – Write / Read failure
Spinner motor running when it
should be off
Printed Circuit Board
Printed Circuit Board
4 Flashes
5 Flashes
4 Beeps
5 Beeps
Interface Failure Code received
Motor running too slow
Printed Circuit Board
•
•
Motor
Printed Circuit Board
6 Flashes
6 Beeps
EEPROM failure – cannot load
contents into memory
No +12 Vdc or –12 Vdc
Laser Diode On when it should
be Off
Printed Circuit Board
7 Flashes
8 Flashes
7 Beeps
8 Beeps
Power Supply
Printed Circuit Board
9 Flashes
11 Flashes
12 Flashes
No Beeps
11 Beeps
12 Beeps
Scanner does not see Terminal
power
Laser Diode Off when it should
be On
Terminal powered off or
cable not connected.
Printed Circuit Board
ROM sum check failure
Printed Circuit Board
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There are other conditions that are not identified by the diagnostics when you turn on the RealScan 7883. The following
chart identifies some of the more common problems.
Status
Indicators
Possible
Cause
Problem
Tone
Corrective Action
Scanner does not Red Off
Off
No power to the unit
•
Check the
operate
Green Off
electrical outlet
for proper power
Verify that AC
Power Cord is
properly
•
connected
Scanner is quiet
Red & Green Off
flashing
Sleep mode
•
Pass anything in
front of the
continuously
Scanner reads only Red flashing Off
two labels Green Off
motion detector
Verify that IBM
host is turned on
Verify that IBM
host is
Communications is
IBM 468x and scanner
is off-line
•
•
recognizing the
RealScan 7883
Verify that the
interface cable is
properly
connected
Check for
expected
communication
protocol
•
•
•
Scanner reads only Red On
two labels Green Off
Off
NCR 7883 is not
communicating with
the host
Check host
terminal for
proper operation
Check interface
cable connections
Terminal should
enable scanner
later in the
•
•
Scanner does not Red flashing Off
read any labels rapidly
Scanner has been
disabled by the host
terminal
transaction
Scanner does not Red On
Off
Internal failure
•
•
Remove power
from the
RealScan 7883 and
then supply again
Have scanner
repaired
read any labels
Green Off
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Interface Information
Interface Connector
Complies with FDA radiation
Performance standards 21
CFR Subchapter J.
VCCI-1
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received
including interference that may cause undesired operation.
This apparatus does not exceed the Class
A
limits for
radio noise emissions set out in the Radio Interference
Regulations of Canada.
Horizontal
Vertical
Le présent appareil
depassant les limites de la Classe
ñ
émet pas de bruits radioeléctriques
prescrites dans le
A
Ground Lug
Reglement sur le brouillage radioeléctrique du Canada.
One or more of the U.S. Patents listed below apply:
4,868,375 4,797,551 4,851,667 4,235,018
4,272,675 4,282,426, 4,679,154 5,194,722
5,276,316 5,334,825 5,262,625 5,256,865
5,144,114 5,065,842 5,023,818 5,459,310
5,588,621 5,661,297 5,773,767 5,975,417
NCR Corporation
Duluth, Ga. 30096
Class: 7883
Model:
Date Manufactured:
Serial:
Made In:
LISTED
I.T.E.
E152553
5/12/ -12VDC; 1.2/0.4/0.2A
15W (max)
10
1
Pin
IBM
RS-232
WEDGE
1
2
3
4
5
NC
NC
NC
NC
NC
NC
DSR (IN)
NC
KBCLK/
NC
NC
NC
DTR (OUT)
TXD (OUT)
RTS (OUT)
CTS (IN)
6
RXD (IN)
NC
7
8
9
10
TMPWR NC
PCCLK/
PCDATA/
TRA
TRB
GND
NC
NC
GND
20151
Most Common Interface Cables
•
•
•
•
•
•
1416-C019-0040 RS-232 to PC
1416-C020-0040 IBM port 17
1416-C070-0040 IBM port 9A/9E
1416-C676-0030 PS/2 Keyboard wedge
1416-C895-0050 USB IBM/NCR Plus Power/Latching
1416-C896-0050 USB PC’s and Non –IBM/NCR terminals Detachable/Non-
Latching
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Communications Protocol
The Communications Protocol function identifies the communications protocol the RealScan 7883 is using. Scan the
Diagnostics Mode and Hex 3 programming tags (must be first tags scanned after applying power). Three beeps sound
after scanning the Hex 3 tag, identifying the programming tag. Next, the Status Indicator flashes green and a series of
beeps sound that identify the communications protocol. Use the following table to determine the communication protocol.
Tone
Communication Protocol
IBM 468x (4A)
IBM 468x (4B)
RS-232
3 Beeps
4 Beeps
6 Beeps
? Beeps
Keyboard Wedge
Scan the Hex 3 tag to repeat; remove power to end.
Programming Worksheet
10 Communications Protocol (Options 4 and B not
supported yet)
Protocol
3
4
5
IBM
IBM
RS-232
Slot Scanner
Hand-Held
Bar Code
Reader
B
D
E 0
IBM 1520
Bar Code
Reader
IBM USB
NCR
(RS-232)
USB
20552
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NCR RealScan 7883 Specifications
Checkstand Hole –
RealScan 7883 Horizontal Mount
A
B
Item Flow
B
D
D
C
C
E
E
SIDE VIEW
Features
A
B
C
D
E
F062
8 5/8 in.
21.91 cm
8 5/8 in.
21.91 cm
1/16 in.
0.16 cm
1 1/16 in.
2.70 cm
1/2 in.
1.27 cm
K011 (7852 Mount)
K010 (7820 Mount)
9 5/8 in.
24.45 cm
11 5/16 in.
28.73 cm
1/16 in.
0.16 cm
1 1/16 in.
2.70 cm
1/2 in.
1.27 cm
20 1/8 in.
51.12 cm
11 5/8 in.
29.53 cm
1/16 in.
0.16 cm
13/32 in.
1.03 cm
7/16 in.
1.11 cm
11981
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Checkstand Hole –
RealScan 7883 Flat Mount
A
B
Item Flow
B
D
D
C
C
SIDE VIEW
Features
A
B
C
D
K012
8 3/4 in.
22.22 cm
8 3/4 in.
22.22 cm
1/16 in.
0.16 cm
1/16 in.
0.16 cm
11993
Ventilation Requirements
The NCR RealScan 7883 is designed to operate without an exhaust fan in the checkstand; however, there must be
adequate convection air flow. The ambient temperature inside the checkstand cannot be higher than 104° F (40° C). Also,
the ambient temperature inside the checkstand cannot be higher than 12.6° F (7° C) above the ambient temperature outside
the checkstand. For example, if the ambient temperature outside the checkstand is 76° F (24.4° C), the ambient
temperature inside the checkstand cannot be greater than 88.6° F (31.4° C). If the checkstand contains other heat
producing equipment, you may need to use forced air to keep the temperature within the specified range. However, air
coming into or leaving the checkstand MUST NOT enter or exit past the RealScan 7883.
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Electrical Wiring
Belt Control
Lighting
Misc. Equip.
Belt
Motor
Input
Voltage
L3
N
G
Conduit
Circuit A: Checkstand
Main Service
Panel
Checkstand
Frame
Note: The electrical wiring must meet all
Neutral and
Ground Bus
electrical codes, laws, and regulations.
Feeder wiring and insulated ground from
main service panel to distribution panel
to be run in metal conduit.
Circuit Breakers
Isolated/Insulated
Ground Bus
NCR circuits should be run in
separate metal Conduits.
NCR circuits must be dedicated to
NCR equipment or other logically
connected electronic equipment
(modems, DAA, bridges, etc.)
Note:
L1
Circuit B: Terminal
L2
Circuit C: Scanner
Neutral
Bus
Receptacle should be easily
accessible and near the scanner
Distribution Panel
Isolated Ground Receptacles
Installation Type
Input Voltage
L1, L2
Circuit Breakers
U.S., Canada, &
Japan
100Vac to 120Vac 100Vac to 120Vac
220Vac to 240Vac 220Vac to 240Vac
Standard single-pole; value
determined by type of device
branch and by electrical code.
International
European
220Vac
220Vac
European double-pole.
20254
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NCR RealScan 7883 Installation and Owner Guide
NCR RealScan 7883,
METTLER TOLEDO® Scale, & Sensormatic ScanMaxTMHS
20203
The NCR RealScan 7883, METTLER TOLEDO® 8217AS, & Sensormatic ScanMaxTMHS system is composed of
components from three companies. NCR manufactures the scanner, METTLER TOLEDO manufactures the scale, and
Sensormatic manufactures the tag deactivation system. Depending upon the customers' requirements, any one of these
companies, or a combination of them, may fill an order for the system and may install or service it. Therefore, the system
may be delivered in three separate boxes or all together in one box. More information is available at the following.
•
•
www.Sensormatic.com or call 561-912-6544
or call 614-438-4771
NCR Components
Sensormatic cable must be added: 1416-C841-0030. RJ-45 both ends.
RealScan 7883
Scale / Interlock
Cable
Interface
Cable
Power Supply
Power
Cable
Reset Scale Tag
Velcro Mounting
Strips
20204
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METTLER TOLEDO Components
Mounting
Bracket
With Scale
Attached
Bridge Plate
Top Plate
20206
Sensormatic Components
Deactivation
Brick
Controller
Box
Key Switch
Alarm Box
AC Power
Cord
20207
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System Construction
The NCR RealScan 7883, METTLER TOLEDO® Scale, & ScanMaxTMHS system can be constructed for right-to-left
scanning or for left-to-right scanning. This is accomplished through the orientation of the Bridge Plate within the scale
unit.
Right-TO-Left Scanning
20208
Left-To-Right Scanning
20209
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Configuring the Scale
First determine if the system needs to be configured for scanning from right-to-left or from left-to-right. Install the Bridge
Plate on the scale unit inside the Mounting Bracket accordingly.
Right-To-Left
20210
Left-To-Right
20211
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Installing the Scanner
1. Using the Velcro Strips provided by NCR, attach the Key Switch Alarm Box to the
RealScan 7883 as shown.
Note: The top of the Key Switch Alarm Box must be below the top of the
RealScan 7883. Refer to the illustrations under Configuring the Scale.
2. Connect the Power Cable, Interface Cable, and the Scale Cable to the RealScan 7883.
Interface Cable
Key Switch
Alarm Box
Power Cable
Scale Cable
20212
3. Position the RealScan 7883 on top of the Bridge Plate as shown under Configuring
the Scale. The Scale Cable runs through a slot in the Bridge Plate.
Power
Cable
Scale
Cable
Interface Cable
20213
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Connecting Sensormatic Components
1. Position the Deactivation Brick on top of the Bridge Plate as shown under
Configuring the Scale. The cable from the Deactivation Brick must be routed from the
bottom of the brick toward the center of the Bridge Plate.
Deactivation Brick Cable
20214
2. Connect the cables to the Controller Box. (New cable to Sensormatic and new
Sensormatic Box See Don or Dan)
Interlock Cable -
From Scanner
Deactivation
Brick Cable
Key Switch
Alarm Box Cable
20215
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Routing the Cables
How the cables are routed depends on the configuration, right-to-left or left-to-right scanning. In either case the cables are
held in place with a cable clamp attached to the Bridge Plate.
Right-To-Left Scanning
Customer End
20216
Checkout System End
20217
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Left-To-Right Scanning
Customer End
20218
Checkout System End
20219
Completing the Installation
Position the unit inside the cutout in the self-checkout terminal. Then install the Top Plate. The Top Plate must positioned
correctly for the type of scanning. Refer to Configuring the Scale.
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Calibrating the METTLER TOLEDO® Scale
Before proceeding make sure the scanner is configured for a scale. The programming tag sequence below. If speech is
enabled, the 7883-1200 will speak that the Scale Failed if the scale is not connected or not calibrated and the scanner is
configured for a scale. The scanner may also have to be set for the proper weight. Data sent by the 7883 will contain 4
digits for weight in pounds and 5 digits for weight in kilograms; these sequences are also provided below.
Programming Mode, Hex 3, Hex 0, Hex 3, Save and Reset.
Programming Mode, Hex 3, Hex 0, Hex 1, Save and Reset. (kilograms)
Programming Mode, Hex 3, Hex 0, Hex 2, Save and Reset. (pounds)
1. Use a screw driver or car key to pry up the Top Plate until you can get hold of it,
then lift if off the unit.
20220
2. Remove the Calibration Switch cover screw.
Calibration Switch
Cover Screw
20221
3. Press the Calibration Button. One short beep per second starts to sound.
4. Place the Top Plate on the scale. Do not put anything on the Top Plate. It is highly
recommended to use the scale display as it has a scale zero switch and prompts for
proper weight.
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5. Depress the Zero Scale button or scan the Reset Scale tag. Two short beeps per
second start to sound.
6. Place 20 pounds (or 10kg) on the Top Plate.
7. Depress the Zero Scale button or scan the Reset Scale tag. One long beep per second
starts to sound.
8. Remove the 20 pounds (or 10 kg) from the Top Plate.
9. Depress the Zero Scale button or scan the Reset Scale tag. All beeps stop.
10. Replace the Calibration Switch Cover Screw.
11. Scan the Reset Scale tag.
Note: If using the Reset tag, the scanner speaks (assuming speech is enabled) after completing reset. You must have
Firmware above 497-0434118 to use Scale Reset tag for calibrating the scale; as noted above, it is recommended the scale
display be used.
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Sensormatic Deactivation Indicators
The Key Switch Alarm Box that is fastened to the RealScan 7883 with Velcro strips, contains two indicators to indicate
the status of the unit.
•
•
•
Solid Green – Unit has received an interlock signal.
Flashing Green – Unit has power.
Flashing Red – Unit is deactivating a tag.
Red Indicator
Green Indicator
20222
Sensormatic Programmable Functions
You can program the RealScan7883 to enable or disable the Sensormatic interlock. The interlock must be enabled for the
Sensormatic deactivation function to work. You can also program the RealScan7883 to sound a series of beeps when
deactivation occurs. This programming is accomplished by scanning the proper sequence of programming tags as the first
tags scanned after applying power to the scanner.
•
•
•
•
Enable Interlock
Programming Mode, Hex 4, Hex 2, Hex B, Save and Reset
Disable Interlock
Programming Mode, Hex 4, Hex 2, Hex A, Save and Reset
Enable Deactivation Beeps
Programming Mode, Hex 4, Hex B, Hex B, Save and Reset
Disable Deactivation Beeps
Programming Mode, Hex 4, Hex B, Hex A, Save and Reset
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Troubleshooting
For the most part, the function of each of the three units; scanner, scale, and deactivation unit; work independently from
each other. However, there are some interactions. Following are some basic things to check if the system is not working
properly. You may need to refer to the manufacturer's documentation for each unit.
Scanner Problems
If the scanner does not operate, check the following.
•
•
•
•
•
Power Cable connections.
Interface Cable connections.
Red laser light is being generated.
Spinner mirrors are rotating.
Diagnostic failures (see Installation Guide).
Scale Problems
If scale is not weighing items properly, check the following.
•
•
•
•
Scanner Power Cable connections.
Scanner Interface Cable connections.
Scale Cable connection to the RealScan 7883.
Program RealScan 7883 to enable scale by scanning the following sequence of tags
Programming Mode, Hex 3, Hex 0, Hex 3, Save and Reset.
If the scale is still not weighing items properly, perform the following.
1. Remove all items from the Top Plate.
2. Scan the Reset Scale tag – Scale should read 0.00.
3. Put some weight on the Top Plate – Scale should read some weight (not 0.00).
4. Remove all items from the Top Plate – Scale should read 0.00.
5. Remove the Top Plate.
6. Remove any debris from the scale mechanism or Top Plate posts.
The 7883-1200 will speak providing additional information about the condition of the
scale. Insure the following: all cables are connected, power is applied only to the
scanner as the scanner provides power to the scale, scale reads 0.00 lb or 0.000 kg upon
powerup.
If it suspected that the switch settings for the scale are not correct, below are the settings
for the Mettler Toledo 8217 Scale when connected to an NCR RealScan 7883.
With RS-232 cover (bottom of unit) removed the switches are exposed. Looking at the
switches with the connector to the RS-232 9-pin DIN connector on your right the two
banks of switches should be set as follows (Consult Mettler Toledo 8217 Scale Technical
Manual and Parts Catalog) :
Switch on left
Positions 1,6,7,8 Down
Positions 2,3,4,5 Up
Switch on right (next to connector)
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Position 1 Down
Position 2 – 8 Up for 30.00 lb, Only position 3 Down for 15.000 kg
Sensormatic Deactivation
If the Sensormatic deactivation is not working, check the following.
•
•
•
•
•
•
Controller Box Power Cable connections.
Scanner Power Cable connections.
Deactivation Brick Cable connection.
Key Switch Alarm Box Cable connections.
Interlock Cable connection (from RealScan 7883).
Program scanner to enable interlock by scanning the following sequence of tags
Programming Mode, Hex 4, Hex 2, Hex B, Save and Reset
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Programming Worksheets
10 Communications Protocol
Protocol
3
4
5
IBM
IBM
RS-232
Slot Scanner
Hand-Held
Bar Code
Reader
B
D
E 0
IBM 1520
Bar Code
Reader
IBM USB
NCR
(RS-232)
USB
20552
7883-1200 only
11 Good Read Tone
Tone On/Off
A
B
0
1
Off
On
When entering Tone Frequency, the adjustment can be
incremented upward by scanning the
you scan the
Scan the
Tone
Frequency
(Hertz)
B
C
tag. Each time
Hex B
tag or a valid Hex tag to end this mode.
Hex B
, the tone frequency increases one unit.
End
When entering Tone Length, the adjustment can be
incremented upward by scanning the tag. Each time
you scan the
C
Tone
Length
(Milliseconds)
Hex C
tag, the tone length increases one unit.
Hex C
tag or a valid Hex tag to end this mode.
Scan the
End
When entering Tone Volume, the adjustment can be
incremented upward by scanning the tag. Each time
D
E
Tone
Volume
D
E
Hex D
tag, the tone length increases one unit.
you scan the
Hex D
tag or a valid Hex tag to end this mode.
Scan the
End
When entering Not-On-File Tone Volume, the adjustmentcan be
incremented upward by scanning the tag. Each time you
Not-On-File
Tone Volume
Hex E
tag, the tone length increases one unit.
scan the
Scan the
Hex E
tag or a valid Hex tag to end this mode.
End
20238A
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12 Timers
Lockout Time
(Milliseconds)
A
8
350
0
450
1
600
2
750
3
900
4
5
6
7
1050
1200
1350
1500
Restart
Lockout Timer
B
C
0
Off
1
On
Active Time
(Minutes)
0
0
1
15
2
3
30
60
NCR suggests that you do not set the Active Time
NOTE:
parameter to 0. Leaving the laser light on all the time reduces
its life expectancy.
R0136
13 Bar Codes – 1
UPC/EAN
A
0
1
Enable
Disable
Extend UPC-A
To EAN-13
C
D
E
F
0
1
Disable
Enable
Extend UPC-E
To UPC-A
0
Disable
1
Enable
Periodical
Codes
0
Disable
1
Enable
Periodical
Code
Extension
0
2-Digit
Only
1
2
2-Digit &
5-Digit
5-Digit
Only
Send Data
0
Data As
1
2
All Data If
CF Hex Extension
Decoded
Periodical Code If Periodical Data
Present Not Decoded
20556
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14 Bar Codes - 2
Code 39
A
B
C
D
E
F
0
1
Disable
Enable
Minimum
Characters
Allowed
Default
2 - F
8
Full ASCII
0
1
Disable
Enable
Check Digit
Present
0
1
Disable
Enable
Transmit
Check Digit
0
1
Disable
Enable
Allow 1- or
2-Character
Tags
0
1
Disable
Enable
20241-A
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15 Bar Codes - 3
Interleaved
2 of 5
A
B
0
1
Disable
Enable
Bar Code
Length
0
1
Range
Check
Specific
Check
Characters
Minimum
Value 1
Value 2
0 - 3 0 - 9
Character 1 Character 2
Default:
0
8
Characters
Maximum
0 - 3 0 - 9
Character 1 Character 2
Default:
1
6
Check Digit
Present
C
D
0
1
Disable
Enable
Transmit
Check Digit
0
1
Disable
Enable
20242-A
17 Bar Codes - 4
Code 128
A
B
0
1
Disable
Enable
Minimum Data
Characters
Allowed
1
2
3
4
5
C
UCC 128
0
1
Disable
Enable
20243-A
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18 Bar Codes – 5
A
RSS Enable
0
1
2
3
Disable
Enable
RSS 14 Only RSS E Only
Enable
Enable
RSS 14 &
RSS E
B Scans Required
1
1 Scan
2
2 Scans
3
3 Scans
4
4 Scans
On RSS 14
C Scans Required
On RSS E
1
1 Scan
2
2 Scans
3
3 Scans
4
4 Scans
D UCC-128
Emulation
Mode
0
1
Normal Mode
UCC-128
Emulation Mode
20596
16 Label Identifiers
Identifier Type
A
0
2
None
3
Default Prefix
Unique Prefix
Default
Default
Common Byte 1
B
5 D
4 2
0 - 7
0 - F
Hex Character Hex Character
Common Byte 2
C
0 - 7
0 - F
Hex Character Hex Character
Bar Code Type
D
0
UPC-A
1
UPC-D
2
UPC-E
3
EAN-8
4
EAN-13
5
6
7
8
9
Code 39 Code 128 Interleaved RSS14
2 of 5
RSS
Expanded
Common Byte
0
1
2
3
4
None
Common Byte 1 Common Byte 2
Both
AIM ID on
RSS
Common Bytes
Unique Identifier
Default: Varies according to Bar Code Type.
0 - 7
0 - F
Hex Character Hex Character
R0143
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20 RS-232 Parameters - 1
Baud Rate
Parity
A
B
C
0
1
2
3
4
5
6
300
600
1200
2400
4800
9600
19200
0
1
4
Odd
Even
None
Stop Bits
And
Character
Length
0
1
2
3
1 Stop Bit
1 Stop Bit
2 Stop Bits
2 Stop Bits
7-Bit Character
8-Bit Character
7-Bit Character
8-Bit Character
Handshake
D
0
1
2
3
4
5
RTS Low
RTS High Raise RTS Raise RTS
RTS Low
Wait For
CTS
RTS High
Wait For
CTS
Ignore CTS Ignore CTS
Wait For
CTS
Ignore CTS
20245-A
21 RS-232 Parameters - 2
BCC Options
A
B
0
1
Disable
Enable
Interface Control
0
1
2
3
5
None
ACK/NAK
XOn/XOff
ACK/NAK
&
Special
ACK/NAK
XOn/XOff
Check Digit
C
0
1
2
3
Disable UPC-A Enable UPC-A
Disable UPC-A Enable UPC-A
Disable EAN-8
Disable EAN-113 Enable EAN-113 Disable EAN-113 Enable EAN-113
Disable UPC-E Disable UPC-E Enable UPC-E Enable UPC-E
Enable EAN-8
Disable EAN-8
Enable EAN-8
Check Digit parameter also applies to UPC-E
when using OCIA communications.
Note:
20246-A
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22 RS-232 Prefix Byte
Prefix Byte
ASCII Code
A
B
0
1
Disable
Enable
Default
0 2
0 - 7
0 - F
Hex Character
Hex Character
(ASCII Code Chart) (ASCII Code Chart)
20247-A
23 RS-232 Terminator Byte
Terminator Byte
ASCII Code
A
B
0
1
Disable
Enable
Default
0 3
0 - 7
0 - F
Hex Character
Hex Character
(ASCII Code Chart) (ASCII Code Chart)
20248-A
24 RS-232 Communications Options
Message Delay
0
1
2
No Delay
10 ms Delay
50 ms Delay
Normal or
Eavesdrop
Mode
6
7
Normal Mode
Eavesdrop
Mode
20249-A
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32 Miscellaneous Parameters – RealScan 7883-1000
IBM Tone Control
(Good Read Tone Control)
3
Disable
4
Enable
IBM Rexmit Control
IBM Tag Data Format
7
8
3 Times
Forever
E
Hex
F
ASCII
20250A
32 Miscellaneous Parameters – RealScan 7883-1200
IBM Tone Control
(Good Read Tone Control)
3
Disable
4
Enable
IBM Rexmit Control
7
3 Times
8
Forever
Enable/Disable Voice Messages
IBM Tag Data Format
D
3 Times
E
Hex
F
ASCII
20557
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ASCII Code Chart
ASCII Code Chart
00 NULL 10 DLE
20 SP 30
0
1
2
3
4
5
6
7
8
9
:
40
41
42
43
44
45
46
47
48
49
4A
4B
4C
4D
4E
4F
@
A
B
C
D
E
F
50
51
52
53
54
55
56
57
58
59
5A
5B
5C
5D
5E
5F
P
Q
R
S
T
U
V
W
X
Y
Z
[
60
61
62
63
64
65
66
67
68
69
6A
6B
6C
6D
6E
6F
70
71
72
73
74
75
76
77
78
79
7A
7B
7C
7D
7E
p
q
r
01 SOH
02 STX
03 ETX
04 EOT
05 ENQ
06 ACK
07 BEL
08 BS
09 HT
0A LF
11 DC1
12 DC2
13 DC3
14 DC4
15 NAK
16 SYN
17 ETB
18 CAN
19 EM
1A SUB
1B ESC
1C FS
21
22
23
24
25
26
27
28
29
2A
2B
2C
2D
2E
2F
!
31
32
33
34
35
36
37
38
39
3A
3B
3C
3D
3E
3F
a
b
c
d
e
f
"
#
$
%
&
'
s
t
u
v
w
x
y
z
{
G
H
I
g
h
i
(
)
*
+
,
J
j
0B VT
0C FF
;
K
L
k
l
<
=
>
?
\
|
0D CR
0E S0
1D GS
-
M
N
O
]
m
n
o
}
1E RS
.
^
~
0F S1
1F US
/
_
7F DEL
R0040
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NCR RealScan 7883 Installation and Owner Guide
Regulatory Information
Federal Communications Commission (FCC)
Radio Frequency Interference Statement
Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the
user is required to correct the interference at his own expense.
Information to User: This equipment must be installed and used in strict accordance with the manufacturer’s instructions.
However, there is no guarantee that interference to radio communications will not occur in a particular commercial
installation. If this equipment does cause interference, which can be determined by turning the equipment off and on, the
user is encouraged to consult an NCR service representative immediately.
Caution: NCR is not responsible for any radio or television interference caused by unauthorized modifications of this
equipment or the substitution or attachment of connecting cables and equipment other than those specified by NCR. Such
unauthorized modifications, substitutions, or attachments may void the user’s authority to operate the equipment. The
correction of interference caused by such unauthorized modifications, substitutions, or attachments is the responsibility of
the user.
Voluntary Control Council for Interference (VCCI)
Radio Frequency Interference Statement
16105
Canadian Department of Communications
Radio Frequency Interference Statement
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the
Radio Interference Regulations of the Canadian Department of Communication.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils
numériques de la Class A prescrites dans le Règlement sur le brouillage radioélectriques édicté par Ministère des
Communications du Canada.
Identification Labels
The Identification Labels are molded into the bottom of the cabinet. They provide necessary information about the unit:
power requirements, radio interference information, and applicable NCR patents.
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Complies with FDA radiation
Performance standards 21
CFR Subchapter J.
VCCI-1
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received
including interference that may cause undesired operation.
This apparatus does not exceed the Class
A
limits for
radio noise emissions set out in the Radio Interference
Regulations of Canada.
Horizontal
Vertical
Le présent appareil
depassant les limites de la Classe
ñ
émet pas de bruits radioeléctriques
prescrites dans le
A
Reglement sur le brouillage radioeléctrique du Canada.
One or more of the U.S. Patents listed below apply:
4,868,375 4,797,551 4,851,667 4,235,018
4,272,675 4,282,426, 4,679,154 5,194,722
5,276,316 5,334,825 5,262,625 5,256,865
5,144,114 5,065,842 5,023,818 5,459,310
5,588,621 5,661,297 5,773,767 5,975,417
NCR Corporation
Duluth, Ga. 30096
Class: 7883
Model:
Date Manufactured:
Serial:
Made In:
LISTED
I.T.E.
E152553
5/12/ -12VDC; 1.2/0.4/0.2A
15W (max)
Complies with FDA radiation
Performance standards 21
CFR Subchapter J.
VCCI-1
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received
including interference that may cause undesired operation.
This apparatus does not exceed the Class A limits for
radio noise emissions set out in the Radio Interference
Regulations of Canada.
Horizontal
Vertical
Le présent appareil ñ émet pas de bruits radioeléctriques
depassant les limites de la Classe A prescrites dans le
Reglement sur le brouillage radioeléctrique du Canada.
One or more of the U.S. Patents listed below apply:
4,868,375 4,797,551 4,851,667 4,235,018
4,272,675 4,282,426, 4,679,154 5,194,722
5,276,316 5,334,825 5,262,625 5,256,865
5,144,114 5,065,842 5,023,818 5,459,310
5,588,621 5,661,297 5,773,767 5,975,417
NCR Corporation
30096
Duluth, Ga.
Class: 7883
Model:
Date Manufactured:
5/12/ -12VDC; 1.2/0.4/0.2A
Serial:
Made In:
LISTED
I.T.E.
E152553
15W (max)
19763
CE Mark Applicability
This product conforms to the requirements of the following European Union (EU) New Approach Directives.
•
•
89/336/EEC EMC
73/23/EEC Low Voltage
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Declaration of Conformity
We, NCR Corporation, Retail Solutions Division Atlanta, 2651 Satellite Boulevard, Duluth, Georgia, 30096-5810,
U.S.A., declare under our sole responsibility that the product NCR RealScan 7883 Bar Code Scanner to which this
declaration relates is in conformity with the following standard or other normative document following the provisions of
the noted Directives.
EU Directive
Harmonized Standard(s)
89/336/EEC (EMC)
EN 55022: 1994 + A1 (1995) + A2 (1997)
EN 50082-1, Part 1 (1992)
IEC 801-2: 1984, Severity Level 3
IEC 801-3: 1984, Severity Level 2
IEC 801-4: 1988, Severity Level 2
EN 60950: 1992 A1, A2, A3, A4, and A11
EN 60825-1: 1993+A1+A2
72/23/EEC (Low Voltage)
Director of Quality Assurance
NCR Corporation
RSD-Atlanta
European Contact
EU Patent Attorney
NCR Limited
2651 Satellite Boulevard
Duluth, GA 30096-5810
U.S.A.
206 Marylebone Road
London NW1 6LY
England
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NCR RealScan 7883 Installation and Owner Guide
Laser Safety
The NCR RealScan 7883 is not intended for long-term viewing of the direct laser light. However, the unit is safe if used as
it was intended.
Note: The NCR RealScan 7883 is a CDRH Class IIa and IEC Class 1 Laser Product
Laser Safety Label
Appareil à Laser de classe IIa Eviter
Toute Exposition Prolongeè de la vue
à la lumierè laser directe.
Producto Laser de Clase IIa. Evite la
Exposiciòn Prolongada de la vista a
la Luz del Rayo Laser.
(IEC CLASS 1 LASER PRODUCT)
CDRH
Class IIa Laser Product - Avoid
Long-Term Viewing of Direct Laser Light.
Product Laser Classe IIa. Evite othar directamente os raios laser por muita tempo.
Appareil
Laser de classe IIa Eviter
à
(IEC CLASS 1 LASER PRODUCT)
Toute Exposition Prolongeè de la vue
à
la lumierè laser directe.
CDRH
Producto Laser de Clase IIa. Evite la
Long-Term Viewing of Direct Laser Light.
Avoid
a
Class IIa Laser Product
-
Exposiciòn Prolongada de la vista
la Luz del Rayo Laser.
18546
Laser Module Label
This laser module
does not comply
with 21CFR1040.
USE ONLY AS A
COMPONENT.
This laser module
does not comply
with 21CFR1040.
USE ONLY AS A
COMPONENT.
RealScan 7883-1200
RealScan 7883-1000
18547
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NCR RealScan 7883 Installation and Owner Guide
Laser Power
The NCR RealScan 7883 meets the following laser power requirements.
•
•
•
Class 1 EN 60825-1: 1994 (Europäische Norm)
Class 1 IEC 825-1: 1993 (International Electrotechnical Commission)
Class IIA CDRH (Center for Devices and Radiological Health) FDA, U.S.A.
Following is the radiant energy of the laser light as applied to each of the specified requirements.
Maximum Radiant Power (CDRH Calculation)
Maximum Radiant Power (EN 60825-1 / IEC Calculation)
Accessible Emission Limit (CDRH Calculation)
2.7 Microwatts
0.82 Milliwatts
3.9 Microwatts
0.80 Milliwatts
Accessible Emission Limit (EN 60825-1 / IEC 825-1 Calculation)
Warning – Use of controls or adjustments or performance of procedures other than specified herein may result in
hazardous radiation exposure.
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NCR RealScan 7883 Installation and Owner Guide
Programming Tags
Volume Adjustment
11817
Reset
11818
Default
R0046
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Programming Mode
R0042
R0043
R0044
End
Save and Reset
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NCR RealScan 7883 Installation and Owner Guide
Abort
R0045
Diagnostic Mode
R0041
RS-232 Temporary Service Mode
16576
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Mode 1
11500
Mode 2
11501
Reset Tallies
11502
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Firmware Flashing
Super ASIC Models
20600
R0048
R0049
Hex 0
Hex 1
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Hex 2
R0050
R0051
R0052
Hex 3
Hex 4
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NCR RealScan 7883 Installation and Owner Guide
Hex 5
R0053
R0054
R0055
Hex 6
Hex 7
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NCR RealScan 7883 Installation and Owner Guide
Hex 8
R0056
R0057
R0058
Hex 9
Hex A
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NCR RealScan 7883 Installation and Owner Guide
Hex B
R0059
R0060
R0061
Hex C
Hex D
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NCR RealScan 7883 Installation and Owner Guide
Hex E
R0062
Hex F
R0063
Copyright © 2003 by NCR Corporation
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