TREADMILL
ENCORE 4500/6500HR
OWNER’S MANUAL
KEYS Fitness Products, LP
P.O. Box 551239
Dallas, Texas 75239
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Specification Sheet
EC4500
EC6500HR
♦ Horsepower (Continuous)
♦ Display Type
2.0hp
2.5hp
4 Window LCD
Push button
3
5 Window LED
Push button
4
♦ Electronics
♦ Pre-Set Programs
♦ Custom Programs
♦ User Programs
♦ Heart rate interactive
♦ Speed/Incline Toggles Switches
♦ Power Incline
6
8
0
2
No
Yes
No
Yes
0-12%
2.5”
0-12%
2.5”
♦ Roller Diameter
♦ Cushioned Deck
♦ Speed Range
Yes
Yes
0-10mph
20 x 56”
Yes
0-10mph
20 x 56”
Yes
♦ Belt Size
♦ Side Hand Rails
♦ Foot Print
32 x 71”
32 x 26”
10 Years
2 Years
2 Year
Lifetime
32 x 71”
32 x 26”
10 Years
2 Years
2 Years
Lifetime
♦ Foot Print Folded
♦ Warranty Motor
♦ Warranty Parts
♦ Warranty Labor
♦ Warranty Frame
PAGE 3
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Important Safety Information
1) WARNING! Before using this treadmill or starting any exercise program, consult your physician. This is
especially important for persons over the age of 35 and/or persons with pre-existing health problems. The
manufacturer or distributor assumes no responsibility for personal injury or property damage sustained by or
through the use of this product.
2) WARNING! To reduce the risk of electrical shock, burns, fire, or other possible injuries to the user, it
is important to review this manual and the following precautions before operation.
SAFETY PRECAUTIONS AND TIPS
♦ It is the owner’s responsibility to ensure that all users of this treadmill have read the Owner’s Manual and
are familiar with warnings and safety precautions.
♦ This treadmill has a user maximum capacity of 275 pounds.
♦ The treadmill should only be used on a level surface and is intended for indoor use only. The treadmill
should not be placed in a garage, patio, or near water and should never be used while you are wet. KEYS
recommends a treadmill mat be placed under the treadmill to protect floor or carpet and for easier
cleaning.
♦ Follow safety information in regards to plugging in your treadmill. Keep the power cord away from the
incline wheels and do not run the power cord underneath your treadmill. Do not operate the treadmill with
a damaged or frayed power cord.
♦ Wear comfortable, good-quality walking or running shoes and appropriate clothing. Do not use the
treadmill with bare feet, sandals, socks or stockings.
♦ Always straddle the belt and allow it to start moving before stepping onto the belt.
♦ Hold on to handrails when adjusting speed, incline, or other controls.
♦ Always examine your treadmill before using to ensure all parts are in working order.
♦ Allow the belt to fully stop before dismounting.
♦ Pets should never be allowed near or on the treadmill.
♦ Do not leave children unsupervised near or on the treadmill.
♦ Never operate the treadmill where oxygen is being administered, or where aerosol products are being
used.
♦ Never insert any object or body parts into any opening.
♦ For safety and to prevent damage to your treadmill, no more than one person should use the treadmill at a
time.
♦ Always unplug the treadmill before cleaning and/or servicing. Service to your treadmill should only be
performed by an authorized service representative, unless authorized and/or instructed by the
manufacturer. Failure to follow these instructions will void the treadmill warranty.
♦ Never leave the treadmill unattended while it is running.
PAGE 4
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Before You Start
Thank you for purchasing a KEYS treadmill! The ENCORE 4500/6500HR treadmill was designed to
meet your needs for cardiovascular exercise.
Before you start, please read the Owner’s Manual and become familiar with the operation of your new
treadmill.
♦Remember to take the time to perform the stretching exercises provided on Page 6 to avoid
injury.
♦Do not stand on the walking belt while pressing the Power button or Start/Stop button.
♦Always adjust the speed of the treadmill in small increments as this treadmill is capable of high
speeds.
♦If you are taking medication, consult your physician to see if the medication will affect your exercise
heart rate.
♦If you have heart problems, you are not active, and/or are over the age of 35 years, do not use the
pre-set treadmill programs or start an exercise program without first contacting and receiving approval
from your physician.
♦To avoid the risk of electrical shock, always keep the console dry. Do not spill liquids on the console.
KEYS recommends a sealed water bottle for beverages consumed while using the treadmill.
♦ Please review the following picture below to familiarize yourself with the listed parts. This manual covers several
treadmills, so the one pictured below may not be identical to your particular model.
READING RACK
CONSOLE
WATER BOTTLE
ELECTRONIC DISPLAY
HOLDER
(WATER BOTTLE NOT INCLUDED)
SIDE HAND RAILS
SAFETY LATCH
WALKING BELT
MOTOR COVER
UPRIGHTS
FOOT RAILS
WHEEL
REAR ROLLER
ADJUSTMENT BOLTS
PAGE 5
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Warm Up Exercises
EXERCISE GUIDELINES
WARNING! Before beginning this or any exercise program, you should consult your physician. This is es-
pecially important for individuals over the age of 35 or individuals with pre-existing health problems.
Warming up prepares the body for the exercise by increasing circulation, supplying more oxygen to the
muscles and raising body temperature. Begin each workout with 5 to 10 minutes of stretching and light ex-
ercise to warm up. The photos on this page show several forms of basic stretching you may perform before
your workouts. In order to achieve an adequate warm-up, perform each stretch three times.
TOE TOUCH STRETCH
Stand bending your knees slightly and slowly bend
forward from your hips. Allow your back and shoul-
ders to relax as you reach down toward your toes as
far as possible. Hold for 15 counts, then relax. This
will stretch your hamstrings, back of knees , and
back.
HAMSTRING STRETCH
Sit with one leg extended. Bring the sole of the op-
posite foot toward you and rest it against the inner
thigh of your extended leg. Reach toward your toes
as far as possible. Hold for 15 counts, then relax.
This will stretch your hamstrings, lower back, and
groin.
CALF/ACHILLES STRETCH
With one leg in front of the other, reach forward and
place your hands against a wall. Keep your back leg
straight and your back foot flat on the floor. Bend
your front leg, lean forward and move your hips to-
ward the wall. Hold for 15 counts, then relax. To
cause further stretching of the Achilles tendons,
bend your back leg as well. This will stretch your
calves, Achilles tendons, and ankles.
QUADRICEPS STRETCH
With one hand against a wall for balance, reach
back and grasp one foot with your other hand.
Bring your heel as close to your buttocks as possi-
ble. Hold for 15 counts, then relax. This will stretch
your quadriceps and hip muscles.
INNER THIGH STRETCH
Sit with the soles of your feet together and your knees
outward. Pull your feet toward your groin area as far as
possible. Hold for 15 counts, then relax. This will
stretch your quadriceps and hip muscles.
PAGE 6
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Assembly, Moving Instructions
The EC4500 and EC6500HR is shipped in two pieces, please see assembly instructions below. After
opening the box, remove any packing materials from the treadmill. Do not throw away any packing
materials until the unit is working properly. Place the base on a clean, level surface. Make sure the
electrical cord will easily reach an electrical outlet.
Assembly
See Figure 1
To attach End cap:
1. Place plastic end cap over exposed rear roller area.
2. Align holes in plastic end cap with pre-drilled holes in frame.
3. Loosely tighten each screw until all four screws are lined up.
4. Tighten all four screws snugly.
Moving
See Figure 2
CAUTION! TO AVOID THE RISK OF INJURY, NEVER ATTEMPT TO MOVE THE TREADMILL WHILE IT IS IN THE
UNFOLDED OPERATING POSITON. TO REDUCE THE POSSIBILITY OF INJURY WHILE LIFTING, BEND YOUR
LEGS AND KEEP YOUR BACK STRAIGHT. AS YOU RAISE THE TREADMILL, LIFT USING YOUR LEGS, NOT
YOUR BACK. IN ORDER TO RAISE OR LOWER THE TREADMILL SAFELY, YOU MUST BE ABLE TO LIFT 45
POUNDS (20KG). IT IS SUGGESTED YOU ALWAYS USE THE AID OF A SECOND PERSON WHEN MOVING THE
TREADMILL.
With the treadmill in the folded locked position (safety latch is engaged), grasp the handrails and place one foot on the base as
shown in the photo below. Next, with a firm grasp on handrails, place one foot on the center of the base crossbar and carefully
tilt the treadmill back until it rolls freely on the wheels. Using extreme caution, move the treadmill to the desired location. To
set the treadmill down, place one foot on the center of the base crossbar and carefully lower treadmill onto base in resting
position. Do not attempt to move the treadmill over an uneven or rough surface.
Figure 2
Figure 1
PAGE 7
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Power Requirements
ARNG!
IMPROPER CONNECTION OF THE EQUIPMENT GROUNDING CONNECTOR CAN RESULT IN A
RISK OF AN ELECTRIC SHOCK. CHECK WITH A QUALIFIED ELECTRICIAN OR SERVICE MAN
IF YOU ARE IN DOUBT AS TO WHETHER THE PRODUCT IS PROPERLY GROUNDED. DO NOT
MODIFY THE PLUG PROVIDED WITH THE PRODUCT, IF IT WILL NOT FIT THE OUTLET, HAVE
A PROPER OUTLET INSTALLED BY A QUALIFIED ELECTRICIAN.
This treadmill can be seriously damaged by sudden voltage changes in your home’s electrical power.
Voltage spikes, surges, and noise interference can result from weather conditions or from other appliances
being turned on or off. To reduce the possibility of treadmill damage, always use a surge protector (not
included) with your treadmill.
Surge protectors can be purchased at most hardware stores. The manufacturer recommends a single outlet
surge protector with a UL 1449 rating as a Transient Voltage Surge Suppressor (TVSS) with a UL
suppressed voltage rating of 400V or less and an electrical rating of 120VAC, 15 amps.
This treadmill must be grounded to reduce the risk of electrical shock. Grounding provides a path of least
resistance for electric current, should the treadmill malfunction. This treadmill comes with an electrical
cord having an equipment-grounding conductor and a grounding plug. Always plug the power cord into a
surge protector, and plug the surge protector into an appropriate outlet that is properly installed and
grounded in accordance with all local codes and ordinances.
This product is for use on a nominal 120-volt circuit and has a grounding plug that looks like the plug
illustrated in the drawing below.
PAGE 8
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Console Functions and Descriptions
EC4500
There are four display windows on the control panel to provide feedback information.
TIME WINDOW
♦ TIME: Indicates elapsed time after pressing start in minutes and seconds (0-99 minutes, 0-59 seconds)
♦ INTERVAL TIME: Indicates countdown in seconds to the next interval starting at 5 seconds and counting to
0 seconds
SPEED WINDOW
♦ SPEED: Indicates MPH (miles per hour) or KMH (kilometer per hour) in .1 increments
DISTANCE / CALORIES WINDOW
♦ DISTANCE: Indicates Miles or Kilometers traveled in .01 increments up to 9.99 and .1 increments starting at
10.0
♦ CALORIES: Indicates estimated calories used based on 150 lb. person at the indicated speed, incline, and
time
INCLINE WINDOW
♦ INCLINE: Indicates incline in percent of grade 0-12% in .5 increments
TIME WINDOW
SPEED WINDOW
INCLINE WINDOW
DISTANCE/CALORIE WINDOW
PAGE 9
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Console Functions and Descriptions
EC6500HR
There are five display windows on the control panel to provide feedback information.
WORKOUT TIME/PACE WINDOW
♦ TIME: Indicates elapsed time after pressing start in minutes and seconds (0-99 minutes, 0-59 seconds)
♦ INTERVAL TIME: Indicates countdown in seconds to the next interval starting at 5 seconds and counting to
0 seconds
♦ PACE: Indicates amount of time required to complete 1 mile at current speed.
SPEED WINDOW
♦ SPEED: Indicates MPH (miles per hour) or KMH (kilometer per hour) in .1 increments
DISTANCE / CALORIES WINDOW
♦ DISTANCE: Indicates Miles or Kilometers traveled in .01 increments up to 9.99 and .1 increments starting at
10.0
♦ CALORIES: Indicates estimated calories used based on 150 lb. person at the indicated speed, incline, and
time
INCLINE WINDOW
♦ INCLINE: Indicates incline in percent of grade 0-12% in 0.5 increments
CENTER BRICKYARD WINDOW
♦ Displays quarter mile track in Manual mode. Indicates position on track by a blink. In program mode, shows
CALORIE/DISTANCE WINDOW
CENTER BRICKYARD WINDOW
TIME WINDOW
INCLINE WINDOW
SPEED WINDOW
PAGE 10
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Program and Operating Instructions
QUICK START / MANUAL MODE-EC4500
♦ Plug into a surge protector outlet. Attach RED Safety Key to treadmill console.
♦ Stand on the treadmill and straddle belt. Attach safety key clip to your clothes.
♦ Press POWER button.There will be an eight (8) second delay after pressing the POWER button
before data can be entered. The TIME window will flash.
♦ Press START/STOP button. Belt will begin to move after 4 seconds. Step on belt slowly after the
belt starts moving. Speed or incline may be adjusted by using the appropriate + (increase) or –
(decrease) buttons, or toggle switches on side hand rails.
♦ To end your workout, press START/STOP button. Belt will gradually slow to zero.
♦ To pause your workout, press PAUSE.
♦ To re-start after pausing: Press the PAUSE button. WARNING: THE TREADMILL BELT
WILL RESUME AT THE SPEED THE TREADMILL WAS MOVING BEFORE PAUS-
ING.
♦ Countdown Time, Preset Speed and/or Incline: Time, Speed, and Incline may be preset prior
to getting started. After pressing the POWER button, the time window will blink. Use the
SPEED + or – arrows to select your workout time, then press the ENTER PROGRAM button.
The SPEED window will now be flashing. Using the same + or – arrows, select the speed for
your workout, then press ENTER PROGRAM. Now the INCLINE window will be flashing. Use
the INCLINE + or – arrows to set your workout incline, then press ENTER PROGRAM. To start,
press the START/STOP button.
SPEED/TIME
INCLINE
ENTER
START/STOP
POWER
PAUSE
RED SAFTEY KEY HOLDER
PAGE 11
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Program and Operating Instructions
QUICK START / MANUAL MODE-EC6500HR
♦ Plug into a surge protector outlet. Attach the Red Safety Key on to the treadmill console.
♦ Stand on the treadmill and straddle belt. Attach safety key clip to your clothes.
♦ Press POWER button. There will be an eight (8) second delay after pressing the POWER button
before data can be entered. The TIME window will flash.
♦ Press START/STOP button. Belt will begin to move after 4 seconds. Step on belt slowly after the
belt starts moving. Speed or incline may be adjusted by using the appropriate + (increase) or –
(decrease) button.
♦ To end your workout, press START/STOP button. Belt will gradually slow to zero.
♦ To pause your workout, press PAUSE.
♦ To re-start after pausing: Press the PAUSE button. WARNING: THE TREADMILL BELT
WILL RESUME AT THE SPEED THE TREADMILL WAS MOVING BEFORE PAUSING.
♦ Countdown Time, Preset Speed and/or Incline: Time, Speed, and Incline may be preset prior to
getting started. After pressing the POWER button, the time window will blink. Use the SPEED/
TIME + or – arrows to select your workout time, then press the ENTER PROGRAM button. The
SPEED/TIME window will now be flashing. Using the same + or – arrows, select the speed for your
workout, then press ENTER PROGRAM. Now the INCLINE window will be flashing. Use the
INCLINE + or – arrows to set your workout incline, then press ENTER PROGRAM. To start, press
the START/STOP button.
START/STOP
POWER
PAUSE
SPEED/TIME
INCLINE
ENTER PROGRAM
PAGE 12
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Program and Operating Instructions
PROGRAM MODE-EC4500
♦ Plug treadmill into a surge protector outlet . Attach RED Safety Key to treadmill console.
♦ Stand on the treadmill and straddle belt. Attach safety key clip to your clothes.
♦ Press POWER button. There will be an eight (8) second delay before data can be entered. The TIME
window will flash.
♦ There are three (3) pre-set and six (6) custom pre-set programs on the EC4500. The treadmill includes
FAT BURN, CARDIO, and WARM-UP programs. To select the program press the MODE button until
desired program is illuminated on console display.
♦ Each of the pre-set programs can also be customized for your particular workout.
♦ CUSTOMIZING PROGRAMS in P1 and P2 Mode: Each pre-set program(Fat Burn, Cardio, Warm-
up) can be customized in the P1 or P2 mode. After making the program selection, the CAL/DIST
window will read “OP.” The ”OP” refers to “original program” and is preset. The program you select
will illuminate on console display. Press the MODE button once more and the CAL/DIST window will
read P1. The “P1” mode is now accessed. You can now program the Time, Speed, and Incline in P1
mode, which will be saved for future workouts.
1) The TIME window will blink. Use the SPEED/TIME + or – arrows to select your workout time.
Press ENTER PROGRAM.
2) The SPEED window will then blink. Use the same + or – arrows to select the speed for your
workout. Press ENTER PROGRAM.
3) The INCLINE window will then blink.Use the INCLINE + or – arrows to set your workout incline.
Press ENTER PROGRAM.
To start, press the START/STOP button. To access P2 mode, press the MODE button for desired pro-
gram, then press the MODE button again (once for OP, twice for P1, three times for P2). Follow the
above steps 1-3 to customize P2 settings.
♦ TO CHANGE A PREVIOUSLY PROGRAMMED P1 or P2: Once you have programmed the P1 or
P2 modes, you will need to use the PAUSE button to change the program you previously entered. For
instance to change to a new setting in P1-FAT BURN, press the MODE button to reach the FAT
BURN program, then once to access P1. Then press the PAUSE button to get the TIME window to
flash. Follow the directions above to continue to change the program.
CARDIO
FAT BURN
WARM UP
ENTER
MODE
POWER
PAUSE
START/STOP
PAGE 13
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Program and Operating Instructions
PROGRAM MODE-EC6500HR
Plug treadmill into a surge protector outlet . Attach the Red Safety Key on to the treadmill console.
♦ Stand on the treadmill and straddle belt. Attach safety key clip to your clothes.
♦ Press POWER button. There will be an eight (8) second delay before data can be entered. The TIME
window will flash.
♦ There are four (4) pre-set and eight (8) semi-custom pre-set programs on the EC6500HR. The treadmill
includes FAT BURN, CARDIO, WARM-UP, and CROSS TRAINING programs. Select the program
by pressing the appropriate button.
♦ Press START/STOP button. Belt will begin to move after 4 seconds. Step on belt slowly after the belt
starts moving.
♦ CUSTOMIZING PROGRAMS in P1 and P2 Mode: Each pre-set program(Fat Burn, Cardio, Warm-
up, Cross Training) can be customized in the P1 or P2 mode. After making the program selection, the
Calorie window will read “OP”. The ”OP” refers to “original program” and is preset. The program
name you select will display in the diode light beside the program name. Press the same program
button once more and the Calorie window will read P1. The “P1” mode is now accessed. You can
now program the Time, Speed, and Incline in P1 mode, which will be saved for future workouts.
1) The TIME window will blink. Use the SPEED/TIME + or – arrows to select your workout time.
Press ENTER PROGRAM.
2) The SPEED/TIME window will then blink. Use the same + or – arrows to select the speed for your
workout. Press ENTER PROGRAM.
3) The INCLINE window will then blink. Use the INCLINE + or – arrows to set your workout incline.
Press ENTER PROGRAM.
To start, press the START/STOP button. To access P2 mode, press the selected program button three
times (once for OP, twice for P1, three times for P2). Follow the above steps 1-3 to customize P2 set-
tings.
♦ TO CHANGE A PREVIOUSLY PROGRAMMED P1, P2, or user program: Once you have
programmed the P1 or P2 modes, you will need to use the PAUSE button to change the program you
previously entered. For instance to change to a new setting in P1-FAT BURN, press the FAT BURN
button twice to access P1. Then press the PAUSE button to get the TIME window to flash. Follow the
directions above to continue to change the program.
START/STOP
POWER
PROGRAM SELECTION DIODE LIGHTS
FAT BURN
CARDIO
PAUSE
WARM UP
CROSS TRAINING
USER PROGRAM
ENTER PROGRAM
SPEED
INCLINE
PAGE 14
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Program Instructions Heart rate
See page 16 for pictures and diagrams
EC6500HR ONLY
HEART RATE MONITOR MODE
The treadmill may at any time be used in the Heart Rate Monitor Mode. If the signal from the chest
strap is detected, heart rate BPM will be displayed in the INCLINE window. The incline will only be
briefly displayed if manual or program changes are initiated. The Heart Rate program is designed to keep
your heart at a desired amount of “beats per minute” by automatically adjusting the incline. For example,
you have programmed in a desired heart rate of 125 BPM and your heart rate is only at 110 BPM. If you
are wearing the Heart Rate Transmitter, correctly the incline will automatically increase to intensify the
work load, causing your heart rate to slowly climb to 125 BPM. The treadmill will attempt to maintain
your target heart rate through adjustments to the incline for the remainder of your workout. In the same re-
spect, if your heart rate is above your programmed amount of BPM’s, the incline will automatically de-
crease to lower your heart rate. You may at any time during the Heart Rate Program adjust/override the
speed and/or the incline by simply pressing the correct corresponding button. You may also change your
“Target Heart Rate” at any time by pressing the TARGET UP or TARGET DOWN button.
HEART RATE PROGRAM OPERATION
♦ Plug treadmill into a surge protector outlet. Attach the Red Safety Key on to the treadmill console.
♦ Stand on the treadmill and straddle belt. Attach safety key clip to your clothes.
♦ Press POWER button. Place the Heart Rate Transmitter strap across your chest and connect ends.
(Make sure your skin is moist and the strap is snug for accurate transmission). At this time, if the dis-
play is receiving a signal from the chest strap, the incline window will begin to settle on your current
heart rate.
♦ Press the HEART RATE CONTROL button to enter the electronics into the Heart Rate Program. The
incline window will momentarily flash ‘125’, which is the default program target heart rate.
♦ The TIME window will blink. Use the SPEED/TIME + or – arrows to select your workout time. Press
ENTER PROGRAM.
♦ The SPEED/TIME window will then blink. Use the same + or – arrows to select the speed for your
workout. Press ENTER PROGRAM.
♦ The incline window (if receiving your heart rate accurately) will show current BPM, and the small red
light labeled PULSE adjacent to the incline window, will be illuminated. (If the receiver is not receiv-
ing an accurate reading, the incline window will be flashing - - - -).
♦ To adjust the pre-set target heart rate press the TARGET +/TARGET– button then press the ENTER
PROGRAM button.
♦ Press START/STOP button. Belt will begin to move after 4 seconds. Step on belt slowly after the belt
starts moving.
The small light at the top of the console labeled TARGET will be illuminated if you are at your target.
If you are not, the arrow shaped lights will illuminate and reflect if you are above or below your goal. If
you are not within 25 BPM of your “Target heart rate” the program will not work. DO NOT STOP TO
START OVER. Continue exercising and your heart rate will naturally increase. The program will continu-
ally monitor your heart rate and periodically adjust the incline up or down to increase or decrease the resis-
tance thereby keeping you at your target zone. At the conclusion of the programmed time the TIME win-
dow will flash 00:00 and the CALORIES/DISTANCE window will continue to accumulate values. The
treadmill will continue operation until the START/STOP button or the PAUSE button is pressed. Press the
POWER button to turn off the treadmill.
PAGE 15
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Program Instructions Heart rate
WORKOUT TIME
TARGET ARROWS
TARGET UP
TARGET DOWN
CALROIES/DISTANCE
START/STOP
POWER
PAUSE
INCLINE WINDOW
HEART RATE CONTROL
ENTER PROGRAM
PAGE 16
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Program Profiles
SPEED
SPEED
1
2
1
12
11
10
9
8
7
6
5
4
3
INCLINE
INCLINE
1
1
0
9
8
7
6
5
4
2
1
1 2 3 4 5 6 7 8 9 10
1 2 3 4 5 6 7 8 9 10
The Cardio Program is designed to vary
the treadmill Speed, while maintaining a
constant Elevation.
The Fat Burn Program is designed to
vary the treadmill elevation, while main-
taining a constant walking belt speed.
SPEED
12
11
10
9
8
7
6
5
4
3
12
11
10
9
8
7
6
5
4
3
SPEED
INCLINE
INCLINE
2
1
2
1
1 2 3 4 5 6 7 8 9 10
1 2 3 4 5 6 7 8 9 10
The Warm Up Program is designed to gradually
increase the treadmill Speed and Elevation in the
first segment (warm up) and gradually decrease
the treadmill Speed and Elevation in the last
segment (cool down). This is also known as a
Plateau program.
The Cross Training Program is designed to
control the walking belt speed and elevation
inversely in alternating segments.
PAGE 17
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Belt Adjustment and Tension
WARNING! Do not overtighten rollers! This will cause
premature roller bearing failure!
Belt adjustment and tension performs two functions: adjustment for
tension and centering. Your new treadmill comes pre-adjusted from
the factory for tension and centering. Please follow the procedures
below if the belt shifts to the left or right or while walking:
WALKING BELT IS SHIFTING TO THE LEFT (Diagram 1)
First, turn treadmill on to run at 1 mph. Using the hex key provided,
turn the left rear roller adjustment bolt ¼ turn in the clockwise
direction. Next, run the treadmill at 2.5 mph. You should see the
belt start to correct itself, moving back towards the center. Repeat
the above procedure until the walking belt is centered. It may be
necessary to set walking belt tension once you have completed this
procedure if the belt feels like it is slipping while walking. Refer
below to the “Walking Belt Slipping” instructions.
WALKING BELT IS SHIFTING TO THE RIGHT (Diagram 2)
First, turn the treadmill on to run at 1 mph. Using the hex key
provided, turn the right rear roller adjustment bolt ¼ turn in the
clockwise direction. Next, run the treadmill at 2.5 mph. You should
see the belt start to correct itself, moving back towards the center.
Repeat the above procedure until the walking belt is centered. It may
be necessary to set walking belt tension once you have completed
this procedure if the belt feels like it is slipping while walking. Refer
below to the “Walking Belt Slipping” instructions.
WALKING BELT IS SLIPPING DURING USE (Diagram 3)
First, unplug the power cord from the surge protector. Using the hex
key provided, turn both left and right rear roller adjustment bolts the
same distance, usually a ¼ turn in the clockwise direction. Plug the
power cord back into the surge protector and run the treadmill at 2.5
mph. You should now walk on the belt to determine if the belt is still
slipping. Repeat the above procedure until the walking belt is not
slipping. The tension should be just tight enough not to slip.
♦ Turning the hex key counter clockwise brings the rear rollers and
belt towards you. Turning the hex key clockwise pushes the rear
roller and belt away form you.
PAGE 18
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Maintenance Instructions
WARNING! Before performing any maintenance to your treadmill, always unplug the power cord from the surge
protector.
CLEANING
Routine cleaning of your Keys Fitness treadmill will extend the life of your treadmill. WARNING! To prevent
electrical shock, be sure the power to the treadmill is OFF and the unit unplugged from the wall electrical outlet
before attempting any cleaning or maintenance.
AFTER EACH WORKOUT: Wipe off the console and other treadmill surfaces with a clean, water dampened soft
cloth to remove excess perspiration. USE NO CHEMICALS.
WEEKLY: Use of a treadmill mat is recommended for ease of cleaning. Dirt from your shoes contacts the belt and
eventually makes it to underneath the treadmill. Vacuum underneath treadmill once a week.
DECK LUBRICATION
The walking belt has been pre-lubricated at the factory. However, it is recommended that the walking board be
checked periodically for lubrication to ensure optimal treadmill performance.
Every 30 days or 30 hours of operation, lift the sides of the walking belt and feel the top surface of the walking board
as far under as you can reach. If you feel signs of silicone, no further lubrication is required. If it feels dry to the
touch, follow the instructions below.
KEYS recommends “Lube N Walk” for cleaning and lubricating the treadmill belt and deck. Ask your retailer or call
KEYS at 800-340-0482. You may also use silicone such as “Napa 8300” (available at most stores).
TO APPLY LUBRICANT TO THE WALKING BOARD
1) Position the walking belt so that the seam is located on top and in the center of the center of the walking board.
2) Insert the spray nozzle into the spray head of the lubricant can.
3) While lifting the side of the walking belt, position the spray nozzle between the walking belt and the board
approximately 6” from the front of the treadmill. Apply the silicone spray to the walking board, moving from the
front of the treadmill to the rear. Repeat this on the other side of the belt. Spray approximately 4 seconds on each
side.
4) Allow the silicone to ‘set’ for one minute before using the treadmill.
WARNING: Do not overlubricate the walking board. Excess lubricant should be wiped off with a clean towel.
Page 19
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Change Miles per hour to Kilometers per hour
Your treadmill will operate in British Units (miles per hour) or International Units (kilometers per hour). All
treadmills are calibrated at the factory for British Units (miles per hour). To change the display to read in
kilometers, follow the steps described here:
1) Turn power OFF on the console. (Do not unplug treadmill) Attach the magnet safety key to the console.
2) Activate the calibration mode switch by inserting the eraser end of a pencil into the opening in the backside
of the console (see diagram below).
3) Depressing the calibration mode switch ONCE; CL11 should appear in the TIME window.
4) Pressing the SPEED +/- button will activate your choice.
5) To accept the setting, press the POWER button.
Page 20
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Troubleshooting Guide
Treadmill will not start.
1) Is the RED Safety Key Attached to the Console?
2) Make sure the power cord is plugged into a surge protector, the surge protector is plugged
into a properly grounded outlet, and the surge protector is turned on. (Refer to “Power
Requirements” on page 8)
3) Check the circuit breaker located on the front of the treadmill. If the switch protrudes, it has
tripped. Wait five minutes and then press the switch back in.
4) Check the house electrical breaker box and the circuit breaker for the room the treadmill is
located in. If it has tripped, reset or have an electrician replace the breaker in home.
5) Have an electrician check for inadequate voltage at the outlet.
Treadmill losses power during use.
1) Check the circuit breaker located on the front of the treadmill. If the switch protrudes, it has
tripped. Wait five minutes and then press the switch back in.
2) Check the house electrical breaker box and the circuit breaker for the room the treadmill is
located in. If it has tripped, reset or have an electrician replace the breaker in home.
3) If treadmill still will not operate, please call Keys Technical Service at (888) 340-0482.
Treadmill walking belt slows during use.
1) Check to make sure the treadmill is securely plugged into an UL-listed surge protector,
rated at 15 amps, with a 14-gauge cord of five feet or less and the surge protector is securely
plugged into the outlet.
2) If treadmill still will not operate, please call Keys Technical Service at (888) 340-0482.
Treadmill walking belt slips or is not centered on rear roller.
1) Refer to “Belt Adjustment and Tension” section on page 13.
2) Need help? Call Keys Technical Service at (888) 340-0482.
Treadmill Error Messages.
Your treadmill is equipped with a software package that enables error messages to be displayed
when there is a problem. To avoid possible damage to the treadmill and the possibility of
injury, do not operate the treadmill until the problem is corrected. Call Keys Technical
Service at (888) 340-0482.
Page 21
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Parts & Diagrams EC4500
1.
2.
3.
4.
5.
6.
05-0041-Extrusion side board deluxe/left
05-0041-Extrusion side board deluxe/right
04-0019-Belt walk spliced 19.51 x 113.75WW
24-0176-Front roller assembly
09-0020-Rear roller assembly
03-0014-Walking board
7.
06-0159-End cap
8.
9.
12-0022-Actuator 400lb Maytech
06-0170-Motor base pan
10.
11.
12.
13.
14.
15. & 16.
17.
06-0079-Small motor fan
12-0033-Motor MCM 2.0HP
04-0004-Poly V belt 190J8
06-0169-Motor cover w/wings
10-0013-Hand grips
14-0353 & 24-0190 Console assembly
08-0115-Motor controller
Page 22
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Parts & Diagrams EC6500HR
1.
2.
3.
4.
5.
6.
05-0041-Extrusion side board deluxe/left
05-0041-Extrusion side board deluxe/right
04-0019-Belt walk spliced 19.51 x 113.75WW
24-0176-Front roller assembly
09-0020-Rear roller assembly
03-0014-Walking board
7.
06-0159-End cap
8.
9.
12-0022-Actuator 400lb Maytech
06-0170-Motor base pan
10.
11.
12.
13.
14.
15. & 16.
17.
06-0080-Small motor fan
12-0023-Motor MCM 2.5HP
04-0004-Poly V belt 190J8
06-0169-Motor cover w/wings
10-0020-Hand grips
14-0380 & 24-0197 Console assembly
08-0122-Motor controller
Page 23
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EC4500/6500HR PARTS LIST
PART #
02-002A SPRING DECK LIFT
SCREW-8x5/8 PHIL PH AB BLACK
DESCRIPTION
QTYPART #
DESCRIPTION
QTY PART #
DESCRIPTION
QTY
1
1
1
1
1
1
1
1
1
1
1
2
2
1
1
1
1
1
1
1
1
1
1
2
2
2
1
1
2
1
3
1
1
1
1
1
1
1
1
1
1
1
1
2
2
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
4
9
06-0140
06-0170
INSERT LED FOR CONSOLE
BTM PAN FR FOLD BLK VO
PLUG 1/2" HEYCO BLACK
BREAKER-CIRCIT-15AMP
ENCODER-OPTICAL-ALEPH
CORE-ERRITE
1
1
1
1
1
1
2
2
1
1
3
8
1
2
2
9
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
1
1
2
1
2
2
2
2
2
2
1
1
1
2
1
1
1
1
2
1
1
1
1
2
1
2
1
1
1
06-0144
08-0089
08-0123
09-0021
13-0018
14-0026
14-0027
14-0347
14-0353
14-0363
15-0112
17-0005
17-0009
17-0064
17-0067
17-0068
17-0071
17-0077
17-0079
17-0081
19-0107
19-0118
19-0162
19-0164
19-0165
19-0167
19-0168
19-0169
19-0170
19-0171
19-0180
19-0182
19-0183
19-0188
19-0188
19-0194
20-0095
20-0096
20-0099
20-0101
20-0106
20-0107
20-0109
20-0114
21-0043
21-0044
21-0045
21-0049
21-0053
21-0055
21-0057
22-0080
22-0083
22-0084
22-0087
22-0088
23-0109
23-0111
24-0176
26-0089
PULLEY DRIVE 2.5" 8 GROOVE
MEMBRANE LED/LCD POWER
MEMBRANE 5WIN LED PROG WEE/ALL
ROLLER FRONT 2.5x22.93: FOLD
SWITCH REED SD1951 TREMINATED PS500
DECAL WARNING CONSOLE ALL GRAY
DECAL EMERGENCY STOP RED
DECAL OPERATION WEDGE/WEEBOK CSL
OVERLAY CONSOLE EC4500C
DECAL WARNING FOR NEW FOLD
MANUAL INST HT700
02-0004
02-0005
02-0007
02-0009
02-0011
02-0013
02-0018
02-0019
02-0020
02-0021
02-0022
02-0024
02-0027
02-0028
02-0036
02-0038
02-0050
02-0058
SCREW-8x5/8 PPH HILO BLACK TPB
NUT 5/16-18 NYLOCKZP
11 06-0171
2
4
9
08-0004
08-0047
08-0077
NUT-HEX 5/16 WIZ-FL-LK-ZP
WASHER FLAT 5/16 16GA ZP USS
WASHER LOCK 1/4"
16 10-0001
RUBBER BUMPER-OBS
FOAM GRIP 13"
NUT-PUSH 3/8 HAT BLACK 375012
BOLT-CARRIAGE 10-24x1 1/2
SCREW-SHCS 1/4-20x2 1/2"
WASHER 9/32 5/8 1/8THICK ZP
NUT-NYLOCK HEX 10-24
4
4
2
2
4
4
10-0016
10-0017
10-0018
TAPE-FOAM-1"X75ft
SPEED BULLET GROMMET
10-0026B FOAM BLOCKS 3x3x3 R-65
10-0027
10-0031
ISOLATOR BOARD 17/32" W/LONG STUD
RND 1.52x16GAx17.5
CARRIAGE BOLT 5/16x1 GRADE 5 ZP
NUT-T HF 14209H-DB
TAPE FOAM 1/16x1" ON SHEETS
AXLE- WHEEL - 2 3/8"
RECT 1 1/2x3x16GAx23
16 11-0013
RECT 1.5x4x16GAx85.625" CUT 2PCS
RECT 1.25x2.5x16GAx28.44
RECT 1x2x12GAx28.44
SWITCH-MAGNETIC KILL-YIHAN
SCREW-PPH 8x5/8 GREEN HEAD
WRENCH-ALLEN 3/16 SHAFT ARM
NUT-NYLOCK HEX 1/4-20
1
1
1
4
2
11-0020
11-0022
11-0023
12-0022
12-0033
13-0003
13-0011
13-0045
13-0046
13-0047
14-0028
14-0205
14-0321
14-0363
14-0367
14-0381
16-0070
16-0071
16-0072
16-0073
16-0074
17-0063
17-0069
17-0070
17-0072
18-0005
19-0015
19-0019
19-0039
19-0156
19-0173
19-0174
19-0175
19-0176
19-0177
19-0178
19-0181
19-0189
19-0193
20-0100
21-0046
21-0050
22-0089
22-0090
23-0106
23-0108
*08-0027
*08-0122
*11-0016
*14-0351
PIVOT PIN FOLD 3/8" & CHAMFER
BUSHING KEYED
FLYWHEEL 1.125 10MPH FOR 2.5 ROLLERS
ACTUATOR 400LB -MAYTECH
MOTOR MCM BLK CHROME 2.5HR
HARNESS-ENCODER
RECT 1x3x16GAx25.19
RECT 1x3x16GAx28.44
WASHER-FLAT NYLON 3/8
RND 0.5x18GAx100(CUT 32 PCS)
ROD 5/16x20FT CUT TO 17 1/2"
SLUG-EMERGENCY STOP
02-0092
02-0119
02-0141
02-0143
02-0145
02-0146
02-0147
02-0149
02-0150
02-0151
02-0152
02-0153
03-0014
04-0004
04-0019
05-0041
06-0004
06-0012
06-0014
06-0016
06-0021
06-0022
06-0024
06-0029
06-0079
06-0084
06-0090
06-0149
06-0150
06-0159
06-0165
06-0166
06-0169
07-0029
08-0101
08-0115
08-0121
09-0020
10-0004
24-0190
SCREW PHTR#8x2/4"AB BLACK
SCREW-HEX HD 1/4-20x3 1/4"
PUSH NUT BLACK.112 SHAFT
HEX BOLT 1/4-20x1"
8
8
6
8
2
2
9
2
1
1
1
1
1
1
1
1
4
2
1
7
1
1
1
4
1
1
4
1
1
1
1
1
1
1
1
1
1
1
2
1
1
4
1
1
CORD-POWER-90"
JUMPER WIRE FOR SPEED BULLET
HARNESS CONTROLLER 80"
WIRE JUMPER 15"
PLATE CONTROLLER
PLATE CONSOLE WEEBOK
BRKT SWING ARM
PIN COTTER 1"
DECAL- INCLINE REMOTE
BRKT ACTUATOR PIVOT
BOLT SHCS FULL TRD 1/4-20 X 1 3/4
BOLT CRG FULL BODY 5/16-18 X 1"
BOLT CRG 5/16-18 X 1 3/4" GRADE 5
FOOTLATCH SRING ASSEMBLY
BOLT SHOULDER SHSB 3/8 X 3/8" 5/16-18
WRENCH-ALLEN 3/16" 4"T-HANDLE1
SCREW #8x1/2 BLK
DECAL-DISCONNECT MOTOR COVER
DECAL 10YR MOTOR WARRANTY
DECAL WARNING FOR NEW FOLD
DECAL FOR EXT BOOT BLACK
DECAL MOTOR COVER EC4500C/6500C
BOX TOP 20"FOLD
BRKT FRONT FRAME PIVOT
BRKT "U"FOR ACTUATOR
BRKT RT SPRING
BRKT MOTOR FRAME HINGE
BRKT SPRING TUBE
BRKT ELEVATION HINGE
BOX BOTTOM 20"FOLD
BRKT LT SPRING
WALKBOARD KORETRON 56" FOLD
BELT- POLY V- 190J8
PAD SIDE LT&RT 20"FOLD
PAD END LT&RT 20" FOLD
PAD "U" BACK/FRONT 20" FOLD&CONV
RND 1.315x11GAx24.94"
BRKT MOTOR SHELF
BRKT SPEED BULLET
WALKBELT 1PLY 19.51 X 113.75 FOLD
EXTRUSION SIDE BRD L&RT 56"FOLD
PLUG-BASE 1.5 X 3" -16GA
WHEEL 3"
BRKT SPEED BULLET
BRKT CONSOLE STIFFNER WEEBOK CONSOLE
PROC RT U/R 17-0064
RECT 1x1.5x12GAx41.75
RECT 1x3x16GAx50.75
PROC LT U/R 17-0064
BUSHING-STRAIN RELIEF #1237
TIES-WIRE
SQ 1x1x18GAx5.19
PROC MOTOR FRAME TUBE 17-0069
PROC ELEV SUPPORT 17-0068
PROC RT BASE TUBE 17-0009
PROC LT BASE TUBE 17-0009
PROC BASE BRACE 17-0081
PROC H-BAR REMOTE WEEBOK 17-0005
UPRIGHT ANGLE CUT 17-0064
BASE BRACE INSIDE PUNCH
ELEV SUPPORT CORNERS CLIPPED 17-0068
STIFFNER NOTCHED
ROD-AXLE 3/8x2"
CLAMP WIRE 3367 7/16
BRKT-MOTOR COVER
GUIDE-RESET TUBE
GUIDE BELT GALVANIZED
BRKT REAR WHEEL CONV
BRKT REAR ROLLER 2 1/2
BRKT LINKAGE
CLIP-ALLEN WRENCH
SPACER- WHEEL-3/16
FAN- MCM MOTOR-5" W/ 1/2" SHAFT
BAG-PLASTIC 12x12 3MIL-INST PACKET
WHEEL- 2 3/8" (SNAP ON)
SHEET BOTTOM FOR FOLD BLACK
WEEBOK 5WIN FOLD&CONV BLK
END CAP SUAL BLK
BRKT RT FRONT ROLLER ADJUSTMENT
BRKT DECK FRAME HINGE RT
BRKT DECK FRAME HINGE LT
BRKT CHANNEL SUPPORTS
BRKT BELTGUIDE
INSIDE CUT 17-0079
INSIDE CUT RD 1-0081
RT EXT BOOT BLACK
BRKT LT FRONT ROLLER ADJUSTMENT
BRKT MAGNET
INSIDE CHANGEON ELEC FOR PACE
BASE TUBE SUB-ASSEMBLY
BASE ELEVATION SUB-ASSEMBLY
U/R SUB-ASSEMBLY NEW FOLD-WEEBOK
RT SPRING BRKT ASSEMBLY
LT SPRING BRKT ASSEMBLY
MOTOR FRAME ASSEMBLY NEW FOLD
UPRIGHT ASSEMBLY NEW FOLD-WEEBOK
FRONT ROLLER ASSEMBLY
INST PACKET HT700
LT EXT BOOT BLACK
COVER FOR MOTO NEW FOLD BLK VO
ELECTRONICS LED 5 WIN
SPEED BULLET
BRKT REAR ROLLER FOR 20"BELT
PROC DECK FRAME RT< 17-0070
REAR BRACE TUBE CLIPPED 17-0072
INSIDE PUNCH FRT BRACE
RT DECK FRM HINGE ASSEMBLY
LT DECK FRM HINGE ASSEMBLY
DECK FRAME ASSEMBLY NEW FOLD
ELEVATION ASSEMBLY NEW FOLD
SWITCH REMOTE W/HARNESS
CTRL 08-0051 NO MERCURY SWITCH
FLYWHEEL 10MPH MCM
CONTROLLER 08-0050 W/OUT SWITCH
MAGNET & HOUSING
ROLLER REAR 2.5"X24.5" CONV/FOLD
FOOT- RUBBER
CONSOLE ASSEMBLY EC4500C
*02-0040 RETAINER GUIDE TUBE
*14-0380 OVERLAYCONSOLE EC6500C
*24-0197 CONSOLE ASSEMBLY 6500C
*07-0050 ELEC. 5WIN LED GREEN W/MEMBRANE
*15-0111 MANUAL INST DCV415/560HR
*06-0029 SPACER-WHEEL 3/16
*06-0080 FAN 5'X8mm BORE SCREW ON
*14-0024 DECAL-SAFETY LATCH-ALL FOLDS
DECAL SPEED SERIGRAPH
PAGE 24
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Keys ENCORE 4500/6500HR Treadmill KEYS FITNESS PRODUCTS, LP – LIMITED WARRANTY
PLEASE CONSULT YOUR PHYSICIAN BEFORE USING THIS PRODUCT.
This Limited Warranty applies in the United States and Canada to products manufactured or distributed by Keys Fitness Products, LP (“Keys”) under the
KEYS brand name. The warranty period on the EC4500/EC6500HR to the original purchaser is (lifetime) on the frame, (10) years on the motor, (2) years parts, and (2)
year labor.
Keys warrants that the Product you have purchased for non-commercial, personal, family, or household use from Keys or from an authorized Keys reseller is free from defects in materials or workmanship
under normal use during the warranty period. Your sales receipt, showing the date of purchase of the Product, is your proof of the date of purchase. This warranty only extends to you, the original purchaser. It is not
transferable to anyone who subsequently purchases the Product from you. It excludes expendable parts. This Limited Warranty becomes VALID ONLY if the treadmill is assembled/installed by a Keys Fitness
authorized dealer/technician unless otherwise authorized by Keys Fitness in writing (if anyone other than a Keys Fitness authorized dealer/technician assembles a Keys Fitness treadmill the warranty will be void unless
accompanied by written authorization by Keys Fitness).
During the warranty period Keys will at no additional charge, repair or replace (at Keys’ option) the product if it becomes defective, malfunctions, or otherwise fails to conform with this Limited Warranty
under normal non-commercial, personal, family or household use. In repairing the Product, Keys may replace defective parts, or at the option of Keys, serviceable used parts that are equivalent to new parts in
performance. All exchanged parts and Products replaced under this warranty will become the property of Keys. Keys reserves the right to change manufacturers of any part to cover any existing warranty.
To obtain warranty service, you must contact a Keys authorized service technician or Keys Fitness at our phone numbers located in this manual. Any parts determined to be defective must be returned to
Keys to obtain warranty service. You must prepay any shipping charges, export taxes, custom duties and taxes, or any other charges associated with transportation of the parts or Product. In addition, you are responsible
for insuring any parts or Product shipped or returned. You assume the risk of loss during shipment. You must present Keys with proof-of-purchase documents (including the date of purchase). Any evidence of
alteration, erasing or forgery of proof-of-purchase documents will be cause to void this Limited Warranty.
This warranty does not extend to any product not purchased from Keys or from an authorized Keys reseller. This Limited Warranty does not extend to any Product that has been damaged or rendered
defective; (a) as a result of accident, misuse, or abuse; (b) by the use of parts not manufactured or sold by Keys; (c) by modification of the Product or normal wear and tear; (d) operation on incorrect power supplies; or
(e) as a result of service by anyone other than Keys, or an authorized Keys warranty service provider. Product on which the serial number has been defaced or removed is not eligible for warranty service. Should any
Product be submitted for warranty service be found ineligible therefore, an estimate of repair cost will furnished and the repair will be made if requested by you upon Keys’ receipt of payment or acceptable arrangements
for payment.
EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY, KEYS MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. KEYS EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED
WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS LIMITED WARRANTY. NEITHER KEYS NOR ANY OF ITS AFFILIATES SHALL BE
RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSION MAY NOT APPLY TO YOU. This Limited Warranty
gives you specific legal rights and you may also have other rights that may vary from state to state. This is the only express warranty applicable to Keys-branded products. Keys neither assumes nor authorizes anyone to
assume for it any other express warranty.
PLEASE SEND IN THE ATTACHED WARRANTY CARD WITHIN TEN (10) DAYS OF PURCHASE TO REGISTER YOUR TREADMILL
WITH KEYS FITNESS PRODUCTS, LP. MADE IN THE USA. Thank you for your business! PLEASE MAIL WARRANTY CARD TO:
KEYS FITNESS PRODUCTS, PO BOX 551239, DALLAS, TX 75355.
KEYS FITNESS TREADMILL WARRANTY REGISTRATION
TELEPHONE
LAST
M.I.
FIRST
ADDRESS
CITY
APT. NO.
ZIP
STATE
SERIAL NO.
DATE OF PURCHASE
MODEL NO.
How important are each feature:
Least
Unique Features
Horsepower
Warranty
Price
Other Comments:
_______________
Where did you learn about treadmills?
TV____ Radio____ Friend____
Name of store or company where
purchased:
Most
_______________
_______________
_______________
In Store Display____ Salesperson___
Print ad/flyer____ Internet______
How do you plan to use the treadmill?
Walk____ Run_____ Both_____
Look/Design
Folding Feature
Who will use the treadmill?
Male____ Female_____ Both_____
Why did you purchase a treadmill?
KEYS FITNESS respects the rights of your privacy. Our company
will not sell or distribute to others the information above. This
information is used to track our product quality and to contact you in
the event of a product safety concern. It may be used to offer you
future Keys products only through the mail. Please check here if wish
not to receive any additional information on Keys products.
Dr.’s Orders____ Loose Weight____
In-home convenience____
Improve Cardiovascular Fitness___
Safety from outdoors____
How many family members? _____
AGE:
15-24____ 25-34____
35-44____ 45-54____
55-64____ 65 +_____
Other __________________________
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