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of this public a tion ma y be reproduc ed in a ny form or by a ny mea ns without the written permission of

Hughes Network Systems, LLC , 11717 Explora tion La ne, G erma ntown, Ma ryla nd 20876.

Hughes Network Systems, LLC ha s ma de every effort to ensure the c orrec tness a nd c ompleteness of the

ma teria l in this doc ument. Hughes Network Systems, LLC sha ll not be lia ble for errors c onta ined herein. The

informa tion in this doc ument is subjec t to c ha nge without notic e. Hughes Network Systems, LLC ma kes no

wa rra nty of a ny kind with rega rd to this ma teria l, inc luding, but not limited to, the implied wa rra nties of

merc ha nta bility a nd fitness for a pa rtic ula r purpose.

Trademarks

All tra dema rks, ma rks, na mes, or produc t na mes referenc ed in this public a tion a re the property of their

respec tive owners, a nd Hughes Network Systems, LLC neither endorses nor otherwise sponsors a ny suc h

produc ts or servic es referred to herein.

HUG HES a nd Hughes Network Systems a re tra dema rks of Hughes Network Systems LLC . Bluetooth is a

tra dema rk owned by Bluetooth SIG , Inc . a nd is used by Hughes Network Systems under lic ense.

INMARSAT is a tra dema rk of the Interna tiona l Mobile Sa tellite Orga nisa tion. The Inma rsa t LOG O a nd the

tra dema rk BG AN a re tra dema rks of Inma rsa t (IP) C ompa ny Limited. All tra dema rks a re lic ensed to

Inma rsa t Limited.

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SAFETY INFORMATION

For your sa fety a nd protec tion, rea d this entire user ma nua l before you a ttempt to use the

Regiona l BG AN Sa tellite IP Modem. In pa rtic ula r, rea d this sa fety sec tion c a refully. Keep this

sa fety informa tion where you c a n refer to it if nec essa ry.

WARNING SYMBOLS USED IN THIS MANUAL

This sec tion introduc es the va rious types of wa rnings used in this doc ument to a lert you to

possible sa fety ha za rds.

WARNING

Potentia l ra dio Frequenc y (RF) ha za rd. Where you see this a lert symbol a nd

WARNING hea ding, stric tly follow the wa rning instruc tions to a void injury to eyes

or other persona l injury.

WARNING

Where you see this a lert symbol a nd WARNING hea ding, stric tly follow the

wa rning instruc tions to a void persona l injury.

DANGER

Elec tric shoc k ha za rd: Where you see this a lert symbol a nd DANG ER hea ding,

stric tly follow the wa rning instruc tions to a void elec tric shoc k injury or dea th.

WARNINGS FOR THE SATELLITE IP MODEM

Do not stand in front of the Antenna.

This devic e emits ra dio frequenc y energy when in the tra nsmit mode. To a void injury,

do not pla c e hea d or other body pa rts in front of the sa tellite a ntenna when system

is opera tiona l. Ma inta in a dista nc e of one meter a wa y from the front of the Sa tellite

IP Modem’s a ntenna .

Properly ground the Antenna

Fa ilure to properly ground the optiona l externa l a ntenna ma y result in severe

persona l injury or dea th. Do not a ttempt to ground the optiona l externa l a ntenna

unless you ha ve the skills to do so in a c c orda nc e with loc a l elec tric a l c odes.

Do not operate during Electrical Storms

Opera tion of the Sa tellite IP Modem during elec tric a l storms ma y result in severe

persona l injury or dea th. Disc onnec t the Sa tellite IP Modem from c omputer a nd store

unit indoors if lightning is a ntic ipa ted in the a rea of opera tion.

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General

Ha ndle your Sa tellite IP Modem with c a re. The enc losure is wea ther resista nt per IEC

60529 IP44; however do not submerge the unit or expose it to severe ra in storms.

Avoid exposing your Sa tellite IP Modem to extreme hot or c old tempera tures. The

opera ting tempera ture ra nge of the Sa tellite IP Modem is -10ºC to +55ºC .

Avoid pla c ing your Sa tellite IP Modem c lose to c iga rettes, open fla mes or a ny sourc e

of hea t.

C ha nges or modific a tions to the Sa tellite IP Modem not expressly a pproved by

Hughes Network Systems c ould void your a uthority to opera te this equipment.

Only use a soft da mp c loth to c lea n your Sa tellite IP Modem.

To a void impa ired Modem performa nc e, plea se ensure your Sa tellite IP Modem’s

a ntenna is not da ma ged or c overed with foreign ma teria l like pa int or la belling.

When inserting the SIM, do not bend the SIM or da ma ge the c onta c ts in a ny wa y.

When c onnec ting the interfa c e c a bles, do not use exc essive forc e.

In the vicinity of blasting work and in explosive environments

Never use the Sa tellite IP Modem where bla sting work is in progress. Observe a ll

restric tions a nd follow a ny regula tions or rules. Area s with a potentia lly explosive

environment a re often, but not a lwa ys, c lea rly ma rked. Do not use the Sa tellite IP

Modem while a t a petrol filling sta tion. Do not use nea r fuel or c hemic a ls.

Qualified service

Do not a ttempt to disa ssemble your Sa tellite IP Modem. The Sa tellite IP Modem does

not c onta in c onsumer servic ea ble c omponents. Only qua lified servic e personnel

ma y insta ll or repa ir equipment.

Batteries and accessories

Use a pproved ba tteries (HNS P/N 3003082-0001) a nd a c c essories only. Use of non-

a pproved a c c essories ma y result in loss of performa nc e, da ma ge to the Sa tellite IP

Modem, fire, elec tric shoc k or injury.

AC Ma ins power a da pter (FRIWO Model SDA5012) is for indoor use only. It ha s a n

indoor opera ting tempera ture ra nge of -10ºC to +55ºC a nd provides a n output

volta ge of 12 VDC .

The stora ge c a pa bility of the ba ttery dec rea ses when opera ted

below -10ºC . If the ba ttery is c ha rged a t too high a tempera ture, the ba ttery light

will fla sh red.

Connecting devices

Never c onnec t inc ompa tible produc ts. When c onnec ting the Sa tellite IP Modem to

a ny other devic e, rea d the devic e’s User Ma nua l for deta iled sa fety instruc tions.

Pacemakers

The va rious bra nds a nd models of c a rdia c pa c ema kers a va ila ble exhibit a wide

ra nge of immunity levels to ra dio signa ls. Therefore, people who wea r a c a rdia c

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pa c ema ker a nd who wa nt to use a Sa tellite IP Modem should seek the a dvic e of

their c a rdiologist. If, a s a pa c ema ker user, you a re still c onc erned a bout intera c tion

with the Sa tellite IP Modem, we suggest you follow these guidelines:

Ma inta in a dista nc e of 15 c m between the Sa tellite IP Modem a nd your pa c ema ker;

Ma inta in a dista nc e of one meter a wa y from the front of the Sa tellite IP Modem’s

a ntenna ;

Refer to your pa c ema ker produc t litera ture for informa tion on your pa rtic ula r devic e.

If you ha ve a ny rea son to suspec t tha t interferenc e is ta king pla c e, turn off your

Sa tellite IP Modem immedia tely!

Hearing aids

Most new models of hea ring a ids a re immune to ra dio frequenc y interferenc e from

Sa tellite IP Modems tha t a re more tha n 2 metres a wa y. Ma ny types of older hea ring

a ids ma y be susc eptible to interferenc e, ma king it very diffic ult to use them nea r a

Sa tellite IP Modem. Should interferenc e be experienc ed, ma inta in a dditiona l

sepa ra tion between you a nd the Sa tellite IP Modem.

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TABLE OF

ONTENTS

SAFE T Y I NF O R M A T I O N...............................................................................................................................I

W A R NING S YMB O L S U SED IN T HIS M A N U A L ..........................................................................................................I

W A R NING S F O R T HE S A T E LLI T E IP M O DEM ............................................................................................................I

T A B LE O F CO N T E N T S ............................................................................................................................... IV

IN T R O D U C T I O N .........................................................................................................................................1

OVERAG E ..................................................................................................................................................... 1

FIRST T I ME SE T -U P ......................................................................................................................................3

U NP A C K ING .................................................................................................................................................... 3

M INIMUM S YS T E M R E Q U IREMEN T S A N D S O F T W A R E I NS T A L L A T I O N .......................................................................... 4

S a t e l lite IP M odem S o f twa r e Inst a l l a t i o n........................................................................................... 5

L A U NC H P A D -- Q UIC K S T A R T W IZ A R D ............................................................................................................... 6

Qu i c kSt a r t W iz a r d O ve r v i e w ............................................................................................................... 6

St e p 1 : Un p ac k t he S a t e llite IP M ode m ............................................................................................ 7

St e p 2 : Un p ac k t he S a t e llite IP M ode m – P o we r .............................................................................. 7

St e p 3 : C o nne c t i n g the S a t e l lite IP M ode m t o your PC .................................................................. 8

St e p 4 : C o nn e c t ing Using US B ............................................................................................................ 8

St e p 4 : C o nn e c t ing Using Eth e r n e t ................................................................................................... 9

St e p 4 : C o nn e c t ing Using Blu e t ooth ................................................................................................. 9

St e p 5 : G PS L o c a t i o n......................................................................................................................... 10

St e p 6 : C h a n ge the Modem Antenna Sw i t c h ............................................................................... 10

St e p 7 : R o ugh Po i n t i n g to S a t e l lite ................................................................................................... 11

St e p 8 : Fine P o i n t i n g to the S a t e l lite ................................................................................................ 15

St e p 9 : Exiting P o i n t i n g Mode ........................................................................................................... 17

Q U I C K R EFEREN C E ..................................................................................................................................18

L O B A L P O S ITI O N ING S YS T E M O PERA T I O N ...................................................................................................... 18

St o r e d G P S L o c a t i o n ......................................................................................................................... 18

A N T E NNA P O I N T ING ....................................................................................................................................... 19

O N T R O L S A N D I NDIC A T O R S .......................................................................................................................... 20

P o wer B utt o n...................................................................................................................................... 20

P o wer L i g ht......................................................................................................................................... 20

S e l e c t B utton ...................................................................................................................................... 21

Int e r f a c e L i g hts .................................................................................................................................. 21

B a t t e r y Li g ht........................................................................................................................................ 21

S a t e l lite IP M odem Antenna P r o t r a c t o r.......................................................................................... 22

C o mpa s s............................................................................................................................................. 22

L A U NC H P A D ................................................................................................................................................ 23

V i e w Qu i c kSt a r t Wiz a r d ..................................................................................................................... 23

L a u nc h C ont r o l P a d .......................................................................................................................... 23

U p g r a de S a t e llite IP M ode m ............................................................................................................ 23

U p g r a de S yst e m I nf o r m at i o n ........................................................................................................... 23

V i e w D oc um e n t a t i o n........................................................................................................................ 23

Ex i t ........................................................................................................................................................ 23

O N T R O L P A D .............................................................................................................................................. 25

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P o i n t i n g ............................................................................................................................................... 25

S e c u r ity M anagement...................................................................................................................... 26

H o me ................................................................................................................................................... 27

St a t us Win d ow.................................................................................................................................... 28

N e t wo r k S e t tin g s ................................................................................................................................ 31

C hange Se r v i c e Pr o v i d er L o g i n Inf o r m at i o n .................................................................................. 32

Advanc ed S e t tin g s............................................................................................................................ 32

Us e r Op t i o ns ....................................................................................................................................... 34

Blu e t o o t h ............................................................................................................................................ 34

Blu e t o o t h P a s sk e y .............................................................................................................................. 35

Pr o pe r t ie s ............................................................................................................................................ 36

R e s t o r e F a c t o r y D e f a u l t s................................................................................................................... 36

U PG RADE S A T E LLI T E IP M O DEM ...................................................................................................................... 36

U p g r a d i n g S o f twa r e .......................................................................................................................... 36

No L o c al C opy P re se n t ..................................................................................................................... 37

L o c al C opy P re se nt ........................................................................................................................... 37

U p g r a d i n g S o f twa r e Using a M ac i n tosh ......................................................................................... 37

L e a s e Us e r G r o up (L U G ) O pe r a t i o n ................................................................................................ 39

U p g r a de S yst e m I nf o r m at i o n ........................................................................................................... 40

T R O U BLESH O O T I NG ................................................................................................................................4 2

F A U LT

ENER A L T R O U BLESH O O T ING ......................................................................................................................... 42

ODES ................................................................................................................................................ 46

G L O S SAR Y ...............................................................................................................................................54

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INTRODUCTION

Your Inma rsa t Regiona l BG AN Sa tellite IP Modem provides porta ble, high-speed da ta

c ommunic a tions via sa tellite. Using “Alwa ys On” tec hnology you c a n rema in c onnec ted to the

Internet while only sending or rec eiving the da ta tha t you need a t speeds of up to 144kbits/s, just

a s if you were sitting a t your offic e desk. The Sa tellite IP Modem works with your c omputer using

one of three c ommon networking c onnec tions: Universa l Seria l Bus (USB), Ethernet or Bluetooth™

wireless tec hnology. While the Sa tellite IP Modem is very simila r to other wireless da ta modems

tha t you ma y be fa milia r with, there a re a few importa nt opera ting differenc es to note. Plea se

rea d this user ma nua l c a refully to understa nd a ll the a spec ts of opera ting your Sa tellite IP

Modem. For further informa tion rega rding the BG AN servic e plea se c onsult

http://www.i nma rsa t.c om/mmi_la t e s t

OVERAGE

Phase 1 Coverage Area

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Phase 2 Coverage Area with I4 Satellites

The c overa ge ma p shows the region where sa tellite c overa ge is possible with the two new

Inma rsa t I4 sa tellites. Note tha t the a c tua l a bility to get Regiona l BG AN servic e in this c overa ge

a rea is dependent upon a va riety of fa c tors, inc luding lic ensing c onditions, a nd the figure does

not represent a gua ra ntee of servic e in a ny pa rtic ula r loc a tion (c onta c t your Servic e Provider for

the la test informa tion on servic e c overa ge).

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FIRST TIME SET-UP

This sec tion guides you through the proc ess of setting up a nd c onfiguring your Sa tellite IP

Modem for the first time. The steps presented should be followed in the order given. When you

a re finished, your c omputer a nd Modem will both be set up a nd rea dy to use.

Regional BGAN Satellite IP Modem

UNPACKING

Unpa c k the modem a nd a c c essory box items.

Regiona l BG AN Sa tellite IP Modem

AC Ma ins Power Ada pter a nd c a ble (100 – 240 VAC )

Rec ha rgea ble Lithium Ion Ba ttery pa c k

USB c a ble

Ethernet c a ble

Insta lla tion C D

User Ma nua l (this doc ument)

Tie-down C lips

Your Servic e Provider will supply a Subsc riber Identific a tion Module (SIM) a nd Modem

c onfigura tion instruc tions – you will need those to a c c ess the network.

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MINIMUM SYSTEM REQUIREMENTS AND SOFTWARE INSTALLATION

; You must ha ve a desktop or la ptop Persona l C omputer (PC ) running one of the following

supported opera ting systems:

Windows^®NT 4.0 (servic e pa c k 3)

Windows 98 sec ond edition

Windows 2000

Windows ME

Windows XP

Ma c intosh OS X v10.1 or la ter

; Your PC must ha ve a C D-ROM drive in order to run the softwa re insta lla tion progra mme.

; The c omputer must a lso ha ve one of the following supported Internet browsers. If you do not

c urrently ha ve a browser, the insta lla tion proc ess will a llow you to insta ll one (Windows only).

Microsoft Internet Explorer version 5.5 or later. Ja va Runtime Environment (JRE) 1.3.1 or

la ter must be insta lled (this will be insta lled for you by the insta lla tion C D).

Netscape Communicator version 7.0 or later. Ja va must be a c tive.

Microsoft Internet Explorer 5 for Macintosh or later.

Macintosh Safari 1.0 Beta or later.

; Your PC must support one of the following interfa c es:

Universa l Seria l Bus (USB)

Ethernet (RJ45)

Bluetooth™ wireless tec hnology running the IP protoc ol

You must disc onnec t a ny existing LAN c onnec tions on your

PC before proc eeding with insta lla tion. This a voids a ny

c onflic t with the network c onfigura tion tha t you a re setting

up for the Sa tellite IP Modem.

;

Notes

You must verify tha t the proxy server settings in your browser

a re disa bled. For Mic rosoft Internet Explorer, selec t Tools /

Internet Options / C onnec tions / LAN Settings a nd unc hec k

the box la beled ‘Use a proxy server for your LAN’. For

Netsc a pe, go to Adva nc ed Preferenc es a nd selec t ‘Direc t

c onnec tion to the Internet’. When c omplete plea se c lose

your browser. DO NOT FORG ET YOU MAY NEED TO REC HEC K

THIS BOX ON RETURN TO YOUR OTHER INTERNET

C ONNEC TION.

The USB a nd Bluetooth interfa c es a re not supported with

Windows NT or Ma c intosh OS X.

;

Notes

The Bluetooth c ontrol softwa re on your c omputer must a llow

the direc t entry of DNS informa tion. Plea se c onsult your

Bluetooth devic e vendor to c onfirm tha t DNS entry is possible

with your devic e.

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SATELLITE IP MODEM SOFTWARE INSTALLATION

Insert the insta lla tion C D into the C D-ROM drive of your PC or Ma c intosh c omputer to initia te the

softwa re insta lla tion. If the progra mme does not a utoma tic a lly begin, use your Windows^®

Explorer utility to find setup.exe on the insta lla tion C D. Double-c lic k tha t progra mme to sta rt the

insta lla tion proc ess. Follow the steps provided by the Insta lla tion Wiza rd. When insta lling the

Sa tellite IP Modem Softwa re for Ma c intosh, a new volume will a ppea r on your Desktop c a lled

"Regiona l BG AN Sa tellite IP Modem", a nd a window will a ppea r with insta ller a nd

doc umenta tion ic ons. Double-c lic k the "Regiona l BG AN Sa tellite IP Modem" insta lla tion

pa c ka ge to sta rt the insta lla tion proc ess. Follow the steps provided by the Insta ller.

If you a re rea dy to sta rt working with your Sa tellite IP Modem, lea ve the Start the Launch Pad

option ena bled. Just c lic k on the Finish button to c omplete the softwa re insta lla tion a nd begin

the next pha se of setting up your Sa tellite IP Modem. If you wish to defer this a c tivity until la ter,

unc hec k this option a nd c lic k on the Finish button. You will find a Satellite IP Modem ic on on your

Windows desktop tha t a llows you to sta rt the next pha se of set-up whenever you a re rea dy.

If you a re using a Ma c intosh, the La unc h Pa d will be a utoma tic a lly la unc hed a fter insta lla tion is

c omplete. You will a lso find a n a lia s to the Sa tellite IP Modem La unc h Pa d a pplic a tion on your

desktop.

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LAUNCH PAD -- QUICKSTART WIZARD

The Sa tellite IP Modem Launch Pad menu is

displa yed onc e you c omplete the insta lla tion steps

a nd c lic k the Insta lla tion Wiza rd Finish button with

Start the Launch Pad ena bled. Alterna tely, the

La unc h Pa d c a n be sta rted by double-c lic king on

the Satellite IP Modem desktop ic on.

Desktop Icon

C hoose View QuickStart Wizard from the La unc h Pa d menu. This option lea ds you through the

steps nec essa ry to c onnec t your Sa tellite IP Modem with the BG AN network. Note tha t you will

need to follow the c onfigura tion instruc tions supplied by your Servic e Provider (supplier of your

SIM) to ensure tha t you ha ve the c orrec t c onfigura tion informa tion.

Launch Pad Screen

QUICKSTART WIZARD OVERVIEW

There a re 9 ba sic steps to get your Modem up a nd running:

Step 1: Unpa c k the Sa tellite IP Modem

Step 2: Unpa c k the Sa tellite IP Modem – Power

Step 3: C onnec ting the Sa tellite IP Modem to your PC

Step 4: C onnec ting Using USB, Ethernet or Bluetooth

Step 5: G PS Loc a tion

Step 6: C ha nge Modem Antenna switc h

Step 7: Rough Pointing to Sa tellite

Step 8: Fine Pointing to the Sa tellite

Step 9: Exiting Pointing Mode

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STEP 1: UNPACK THE SATELLITE IP MODEM

1. Unpa c k the modem a nd a c c essories.

power a da pter, USB a nd Ethernet

with the modem.

Ba ttery, AC ma ins

c a bles a re inc luded

2. Your servic e provider will ha ve

c onfigura tion instruc tions sepa ra tely.

provided a SIM a nd

3. Insert SIM in SIM holder, then insert the SIM

shown below.

holder into the modem a s

STEP 2: UNPACK THE SATELLITE IP MODEM – POWER

4. Insert Ba ttery a fter the SIM ha s been insta lled.

5. Plug in Power c a ble a nd c ha rge the ba ttery for 3 hours.

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STEP 3: CONNECTING THE SATELLITE IP MODEM TO YOUR PC

1. Pla c e Sa tellite IP Modem outside on a fla t

surfa c e with a c lea r view of the sky.

2. Power up Sa tellite IP Modem by pressing

the Power button.

3. C hoose one of the following options to

c onnec t your PC to the Sa tellite IP Modem:

USB

Ethernet

Bluetooth

IMPORTANT: You must disc onnec t a ny

existing LAN c onnec tions on your PC before

proc eeding with insta lla tion. You must verify

tha t the proxy server settings in your browser a re disa bled. For Mic rosoft Internet Explorer, selec t

Tools / Internet Options / C onnec tions / LAN Settings a nd unc hec k the box la belled 'Use a proxy

server for your LAN'. For Netsc a pe, go to Adva nc ed Preferenc es a nd selec t 'Direc t c onnec tion

to the Internet'. When c omplete plea se c lose your browser. DO NOT FORG ET YOU MAY NEED TO

REC HEC K THIS BOX ON RETURN TO YOUR OTHER INTERNET C ONNEC TION.

STEP 4: CONNECTING USING USB

1. C onnec t the white USB c a ble to your

c omputer, a nd insert the other end of the

c onnec tor into the Sa tellite IP Modem.

2. To c hec k the a c tive interfa c e, press a nd

hold the SELEC T button for a few sec onds. If

the USB light fla shes red then USB is a lrea dy

selec ted. If not, press the SELEC T button

onc e or twic e a s needed to c ha nge the

selec tion to USB. After a short pa use, the

Sa tellite IP Modem will resta rt with the USB

interfa c e selec ted. If the Sa tellite IP Modem

is under ba ttery power it will power down; press a nd hold power button to rea pply power.

Note: When plugging in the USB c a ble for the first time, you will see Windows insta lling a new

driver for the devic e.

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STEP 4: CONNECTING USING ETHERNET

1. C onnec t the blue Ethernet c a ble to your la ptop’s network

interfa c e a nd insert the other end of the c onnec tor into the

Sa tellite IP Modem.

2. To c hec k the a c tive interfa c e, press a nd hold the SELEC T

button for a few sec onds. If the Ethernet light fla shes red then

Ethernet is a lrea dy selec ted. If not, press the SELEC T button onc e

or twic e a s needed to c ha nge the selec tion to Ethernet. After a

short pa use, the Sa tellite IP Modem will resta rt with the Ethernet

interfa c e selec ted. If the Sa tellite IP Modem is under ba ttery

power it will power down; press a nd hold power button to

rea pply power.

STEP 4: CONNECTING USING BLUETOOTH

1. To c hec k the a c tive interfa c e, press a nd hold the SELEC T button

for a few sec onds. If the Bluetooth light fla shes red then Bluetooth

is a lrea dy selec ted. If not, press the SELEC T button onc e or twic e a s

needed to c ha nge the selec tion to Bluetooth. After a short pa use,

the Sa tellite IP Modem will resta rt with the Bluetooth interfa c e

selec ted. If the Sa tellite IP Modem is under ba ttery power it will

power down; press a nd hold power button to rea pply power.

2. Pla c e your Bluetooth ena bled PC in proximity to the Sa tellite IP

Modem so the PC c a n bond to it. Use the fa c tory defa ult

Bluetooth pa sskey “blue” when prompted for it by the Bluetooth

c ontrol a pplic a tion on your PC .

3. Enter into the Bluetooth c ontrol a pplic a tion the DNS va lues from the c onfigura tion

instruc tions given to you by your servic e provider. This must be done even if those va lues a re

a lrea dy entered into the Sa tellite IP Modem previously. You ma y need to c onsult with your

PC ’s Bluetooth Devic e vendor rega rding how DNS va lues c a n be entered into their Bluetooth

C ontrol a pplic a tion.

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STEP 5: GPS LOCATION

1. The Sa tellite IP Modem is now a ttempting to loc a te itself using G PS. This ma y ta ke up to five

minutes. It is importa nt tha t the Sa tellite IP Modem is pla c ed a wa y from buildings, trees a nd

other obsta c les tha t might bloc k a c lea r view of the sky.

Wait – Power light alternating

red / amber

Proceed – Power light

alternating green / amber

2. When the power light c ha nges from a red/a mber fla sh to a n a mber/green fla sh proc eed to

the next step. If the power light is solid green or fla shing green, the Sa tellite IP modem is not in

a ntenna pointing mode. In this c a se turn the Sa tellite IP modem off a nd then ba c k on.

STEP 6: CHANGE THE MODEM ANTENNA SWITCH

1. Use the following instruc tions to c ha nge the modem a ntenna switc h:

•

Open the modem a ntenna to the full upright position.

On the bottom c enter of the inside of the a ntenna , you will see a round slotted disk.

Using a c oin, rota te the disk:

pointing to the “R” position for norma l opera tion

pointing to “EXT” for the opera tion using a n externa l a ntenna

Normal Position

Rotated to “R” Position

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STEP 7: ROUGH POINTING TO SATELLITE

Use the following instruc tions to initia te the rough pointing sequenc e. Plea se obta in a c urrent

G PS Fix before sta rting the rough pointing sequenc e. With the modem softwa re insta lled, the

a ntenna pointing sc reen will show whic h Inma rsa t 4 sa tellite is in view. See sa tellite c overa ge

ma ps below:

Satellite Coverage Maps

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Note: If you a re in a n overla p region of the sa tellite’s c overa ge, the pointing sc reen will show

two sa tellites, two c ompa ss direc tions, a nd two a ntenna a ngles.

Antenna Pointing Screen – Satellite Overlap Region

Try pointing to the IOR satellite first a nd c hec k the signa l qua lity meter a s you point the a ntenna

following Steps 7-8. Do not exit a ntenna pointing a t this point in time. Next try pointing to the

AOR satellite a nd a ga in c hec k the signa l qua lity meter a s you point the a ntenna following Steps

7-8. Pic k the sa tellite with the highest signa l qua lity rea ding a nd then re-point the a ntenna

following Steps 7-8. Onc e this is c omplete, you c a n proc eed to Step 9 a nd Exit Pointing. If the

network is not a c quired a fter exiting pointing, reboot the modem a nd try pointing to the other

sa tellite.

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STEP 8: FINE POINTING TO THE SATELLITE

Use the following instruc tions to fine point the a ntenna .

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STEP 9: EXITING POINTING MODE

Use the following instruc tions to c omplete the c onnec tion of your Sa tellite IP Modem to the

Internet.

Your servic e provider ma y ha ve supplied a dditiona l instruc tions for c onfiguring your Sa tellite IP

Modem a long with your SIM c a rd. If provided, plea se refer to the c onfigura tion instruc tions a nd

ma ke the required c ha nges now. If you a re una ble to suc c essfully c onnec t to the Internet,

plea se see the troubleshooting sec tion of the Regional BG AN Satellite IP Mode m User Manual.

C ongra tula tions your modem is suc c essfully c onnec ted.

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QUICK REFERENCE

This sec tion serves a s a referenc e guide, identifying the key opera tiona l a spec ts of using the

Regiona l BG AN system, the Controls and Indicators on the Sa tellite IP Modem a nd the func tions

of the Launch Pad softwa re.

LOBAL POSITIONING SYSTEM OPERATION

Your Sa tellite IP Modem c onta ins a n integra ted G loba l Positioning System (G PS) rec eiver tha t is

used to provide loc a tion informa tion to the Regiona l BG AN system. G PS loc a tion informa tion is

required for system a c c ess a nd the rec eption of a new G PS loc a tion is a ttempted a utoma tic a lly

every time the Sa tellite IP Modem is powered on.

For optimum G PS signa l rec eption, ma ke sure the Sa tellite IP Modem is positioned in a roughly

horizonta l pla c ement with the lid c losed. Sinc e G PS rec eivers must “see” a la rge pa rt of the sky

without obstruc tions from buildings, mounta ins or trees, it ma y be nec essa ry to ta ke your Sa tellite

IP Modem out to a c lea r spa c e to obta in a new G PS loc a tion. It ma y be possible to obta in a

new G PS loc a tion in a less fa voura ble c irc umsta nc e, but the time to c ompletion ma y be longer.

Onc e upda ted, the Sa tellite IP Modem remembers your loc a tion so the unit c a n be reloc a ted to

a more c onvenient working a rea , suc h a s inside a building by a window fa c ing towa rd the

sa tellite.

Onc e you ha ve esta blished a session on the Regiona l BG AN system you will not need a nother

G PS loc a tion while you rema in c onnec ted in the “Alwa ys On” c ondition. This is c onvenient if you

intend to opera te from one loc a tion for a n extended period of time sinc e there is no need to

move the Sa tellite IP Modem to refresh the G PS rec eiver. Also, your stored G PS loc a tion rema ins

good for a period of time (c onsult with your servic e provider for this informa tion) even if you

power down a nd move a short dista nc e between sessions. When you believe this is the c a se,

simply skip the G PS loc a tion step a nd c omplete the Regiona l BG AN sa tellite pointing opera tion

prior to going direc tly onto the network. Be sure to c a refully point your unit a fter every time it is

moved.

STORED GPS LOCATION

The most rec ent G PS loc a tion is stored in the Sa tellite IP Modem even when powered down.

Upon power up, if this stored G PS loc a tion is a va ila ble the displa y indic a tes “Using Stored

Loc a tion.” Even so, the Sa tellite IP Modem will a ttempt to upda te this G PS loc a tion sinc e the

Regiona l BG AN system will only a llow a c c ess if your G PS loc a tion is not too old. If the Sa tellite IP

Modem is a ble to upda te the G PS loc a tion, the sta tus c ha nges from “Stored” to “Va lid.” G PS

loc a tion is shown a s “Inva lid” only under spec ia l c irc umsta nc es when the stored informa tion ha s

been era sed. In a ny c a se, you ma y wish to a ttempt network a c c ess to see if servic e will be

gra nted.

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ANTENNA POINTING

Esta blishing a new c onnec tion requires the c a reful orienta tion of the Sa tellite IP Modem towa rds

the Regiona l BG AN Sa tellite. The more prec ise this a lignment, the fa ster your da ta will be a ble to

tra vel over the network. To ensure prec ise a lignment, the pointing opera tion is divided into a

rough pointing opera tion followed by a fine pointing opera tion.

To a ssist in rough Sa tellite IP Modem orienta tion, the stored G PS loc a tion is used to obta in your

loc a tion rela tive to the sa tellite. Using this geogra phic loc a tion da ta , direc tion a nd eleva tion

a ngle informa tion is supplied to you on your c omputer’s displa y. You c a n use this informa tion in

c onjunc tion with the Sa tellite IP Modem’s c ompa ss a nd eleva tion a ngle sc a le to obta in a n initia l

orienta tion towa rds the sa tellite.

Onc e you ha ve done this, sta tion yourself with your Sa tellite IP Modem’s “lid” (the a ntenna )

opened a wa y from you (like the displa y sc reen of a la ptop c omputer) a nd look out a nd over it

to ensure tha t nothing but open sky is between the Modem’s lid a nd the Regiona l BG AN

Sa tellite. If the view is bloc ked by trees, mounta ins, buildings or simila r objec ts then you must

reloc a te the Sa tellite IP Modem. This ma nipula tion is c a lled the Rough

Pointing proc edure.

Do not stand in front of the Antenna

The Sa tellite IP Modem emits ra dio frequenc y energy when in

the tra nsmit mode. To a void injury, do not pla c e hea d or

other body pa rts in front of the a ntenna when system is

opera tiona l.

Onc e you ha ve c ompleted rough pointing, the c onnec tion c a n be “tuned” using the fine

pointing proc edure. The tuning c onsists of sma ll c ha nges in direc tion (rota tion of the modem)

a nd sma ll c ha nges in eleva tion a ngle (sma ll up a nd down movement of the modem’s lid).

Signa l meters a re loc a ted on the modem a nd c omputer displa y; you c a n use either one to

ma ximize your signa l strength. Finding the ma ximum for both the direc tion a nd eleva tion a ngle

settings ensures the best performa nc e from your modem.

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ONTROLS AND INDICATORS

The figures below illustra te where the C ontrol Buttons a nd Lights a re loc a ted on the Sa tellite IP

Modem a nd the func tions of ea c h.

POWER BUTTON

The Power Button turns the Sa tellite IP Modem power on a nd off. To turn on the Regiona l BG AN

Sa tellite IP Modem, push the Power button down until the Power Light illumina tes. To turn off the

Sa tellite IP Modem, push the Power button down until the Power Light da rkens (a t lea st two

sec onds). The Modem will shut off a few sec onds la ter.

When the Sa tellite IP Modem is first c onnec ted with the AC Ma in power, the Modem will power

on immedia tely. Note tha t when the Sa tellite IP Modem is a tta c hed to AC Ma in power, the

Modem still supports ba ttery c ha rging while the Modem is turned off.

POWER LIGHT

When the Sa tellite IP Modem is powered down, the Power Light is off.

Normal Operational Mode: The Power Light is green if the Modem is running on AC Ma ins power

a nd flashing green if the Modem is on ba ttery power.

Pointing Mode: The Power Light displa ys a s one of two “switc hing c olour” sta tes rela ted to G PS

a c quisition. If the Light is switc hing between red a nd amber, then the GPS location has not been

updated sinc e power up. If the Light is switc hing between amber a nd green, then the GPS

location has been updated sinc e power up.

In a ny mode, if the Power Light is flashing red, there is a fa ult or error in the Sa tellite IP Modem.

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SELECT BUTTON

The Selec t Button c ontrols the selec tion of the interfa c e between your c omputer a nd the

Sa tellite IP Modem.

All Operational Modes: Pressing a nd holding this button down for two sec onds will displa y the

c urrent selec ted interfa c e a nd ba ttery sta te. Pressing this button a ga in c ha nges from the a c tive

interfa c e to the next one, c yc ling through Universa l Seria l Bus (USB), Ethernet, a nd Bluetooth until

you ha ve ma de the desired selec tion (indic a ted by the illumina tion of the selec ted interfa c e

Light).

Onc e you ha ve selec ted the new interfa c e, the Modem will shut itself off a fter a pproxima tely

three sec onds. If AC Ma ins is c onnec ted to the Modem, it will resta rt itself. If the Modem is under

ba ttery power, you will need to resta rt the modem by pressing the Power Button

INTERFACE LIGHTS

The USB, Ethernet, a nd Bluetooth Lights indic a te the sta te of the c urrently-a c tive interfa c e.

Normal Operational Mode: Only the Light of the selec ted, a c tive interfa c e is lit. If the Interfa c e

Light is green, the Sa tellite IP Modem is properly c onnec ted to the Regiona l BG AN network. If the

Interfa c e Light is amber, the a ppropria te interfa c e ha s been selec ted but a c onnec tion to the

network ha s not yet been esta blished. If the Interfa c e Light is flashing red, there is a fa ult or error

in the Sa tellite IP Modem.

Pointing Mode: In this mode, all Interfa c e Lights a re lit a nd used a s a ba r gra ph to indic a te

rela tive signa l strength. The Lights turn from red (poor signa l strength) to amber (better signa l

strength) to green (best signa l strength) a s the a ntenna is ma nipula ted to get the optimum

signa l.

BATTERY LIGHT

The Ba ttery Light is off when the Sa tellite IP Modem is powered down.

Normal Operational Mode: If the Ba ttery Light is flashing amber, the Sa tellite IP Modem is

powered on a nd not c onnec ted to AC ma ins power. If the Light is flashing green, the Modem is

c onnec ted to AC ma ins power a nd the ba ttery is c ha rging. If the Light is green, the Modem is

c onnec ted to AC ma ins power a nd the ba ttery is fully c ha rged. If the Light is flashing red, the

ba ttery is low a nd is not c ha rging.

Pointing Mode: In this mode, the Ba ttery Light is lit a long with the interfa c e lights to be used a s a

ba r gra ph to indic a te rela tive signa l strength. The Light turns from red (poor signa l strength) to

amber (better signa l strength) to green (best signa l strength) a s the a ntenna is ma nipula ted to

get the optimum signa l.

When the Sa tellite IP Modem is on ba ttery power (no AC

;

Ma ins) the Power, Interfa c e, a nd Ba ttery Lights will fla sh to

c onserve power.

Note

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SATELLITE IP MODEM ANTENNA PROTRACTOR

When you a re positioning the a ntenna

during the Antenna Pointing proc ess, the

protra c tor provides the c urrent a ngle of the

a ntenna so tha t you c a n a djust it to the

Antenna Angle spec ified on the pointing

sc reen.

OMPASS

Referenc e the c ompa ss during the Antenna Pointing

proc ess to get the c orrec t C ompa ss Direc tion needed

for the a ntenna . The illustra tion shows a n exa mple of a

South-West orienta tion.

The c ompa ss c a n be a ffec ted when c lose to ma gnetic fields

or meta llic objec ts.

;

Note

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LAUNCH PAD

The Sa tellite IP Modem Launch Pad menu will a ppea r a fter you ha ve c ompleted the insta lla tion

steps a nd c lic ked the Finish or Done button on the la st Insta lla tion pa nel. Alterna tely the La unc h

Pa d c a n be sta rted by a double c lic k on the Satellite IP Modem desktop ic on.

VIEW QUICKSTART WIZARD

The QuickStart Wizard is a lwa ys there to guide you through the Sa tellite IP Modem setup

proc edures. Should you experienc e problems a fter the initia l setup or if you a re required to set

up or reinitia lize the Sa tellite IP Modem from sc ra tc h, you c a n a ga in run through the steps

outlined in the Wiza rd to ensure c orrec t Modem performa nc e.

LAUNCH

ONTROL PAD

The Control Pad is used for modem a dministra tion ta sks. This progra mme gives you the a bility to

c hec k the c urrent Sa tellite IP Modem sta tus a nd performa nc e, ma na ge Modem sec urity,

initia lize a nd upda te network pa ra meters, a nd review the “properties” of your system. You c a n

a lso a c c ess the C ontrol Pa d by typing 192.168.128.100 in your browser’s a ddress window.

UPGRADE SATELLITE IP MODEM

The Upgrade Satellite IP Modem option a llows you to c onnec t to the Regiona l BG AN website

a nd c ompa re the softwa re version c urrently insta lled in your Sa tellite IP Modem with the la test

version a va ila ble for use. You c a n then downloa d a nd insta ll the la test version a t your

c onvenienc e.

UPGRADE SYSTEM INFORMATION

The Upgrade System Information option a llows you to c onnec t to the Regiona l BG AN website

a nd c ompa re the System Informa tion versions c urrently insta lled in your Sa tellite IP Modem with

the la test System Informa tion versions a va ila ble for use. You c a n then downloa d a nd insta ll the

la test version a t your c onvenienc e.

VIEW DOCUMENTATION

The View Documentation option a llows you to view this a nd other doc uments on-line ra ther tha n

ha ving to sea rc h for the printed versions.

EXIT

C hoosing the Exit option ends the La unc h Pa d progra mme a nd returns you to your c omputer

desktop.

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ONTROL PAD

The Control Pad is used for Sa tellite IP Modem a dministra tion. For the C ontrol Pa d to exec ute

c orrec tly, you must ha ve your c omputer properly c onnec ted to the Sa tellite IP Modem a nd

ha ve a supported web browser tha t is java-enabled.

Selec ting the Apply Button implements a ny modific a tions

;

you ma ke on the C ontrol Pa d sc reens, a nd selec ting the

Cancel Button undoes a ny c urrent (not yet a pplied)

modific a tions. After ma king a ny c ha nges to the

c onfigura tion settings, you must turn the Sa tellite IP Modem

off a nd then on a ga in.

Note

POINTING

The Pointing Screen provides the best wa y to orient the Sa tellite IP Modem towa rds the sa tellite.

The sc reen c omes up a utoma tic a lly on the C ontrol Pa d when the Sa tellite IP Modem is powered

up.

If you ena ble a SIM Personal Identification Number (PIN) a nd a Security Code, you a re

prompted to enter these va lues before a dva nc ing to other Modem Administra tion pa ges in the

C ontrol Pa d.

Pointing Screen

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If Antenna Pointing is disa bled, the Pointing Sc reen will be bypa ssed. See the

Advan c ed S e t tin g s s e c tion for a dditiona l informa tion.

;

Note

Follow the direc tions in the Quic kSta rt Wiza rd for using this sc reen while going through the

Pointing proc ess.

GPS Validity: Inva lid, Stored or Va lid. See the G loba l Positioning Syst e m Ope r a ti o n sec tion for

more deta ils on G PS.

Point Antenna to These Settings: C ompa ss Direc tion a nd Antenna Angle to help orient the

Sa tellite IP Modem towa rd the sa tellite. Onc e this rough pointing is a c c omplished, use the Signa l

Strength meter below to optimise the pointing direc tion.

Acquired Satellite: This tells you whic h sa tellite wa s a c quired (e.g. IOR or AOR).

Signal Strength: This blue ba r moves to the right a s the signa l rec eived from the sa tellite gets

stronger. The numeric displa y to the right of the ba r is simply a digita l representa tion of the ba r.

The ora nge pea k-hold ba r a t the end of the blue ba r identifies the highest signa l strength

mea sured during a ntenna pointing a nd will help you optimise the pointing direc tion. Use this

displa y when fine tuning the Sa tellite IP Modem’s orienta tion to the sa tellite. Signa l strength is

only a rela tive mea sure of the sa tellite signa l strength a nd ma y va ry from loc a tion to loc a tion.

Switch GPS Antenna: You c a n switc h between a n Internal a nd External G PS Antenna by

selec ting one of these two ra dio buttons. Onc e you ha ve ma de the c ha nge, selec t the Apply

button to implement the c ha nge. The External option should only be selec ted when using the

optiona l externa l G PS a ntenna a c c essory. Instruc tions on how to c onnec t the optiona l externa l

G PS a ntenna a c c essory a re inc luded with the a c c essory pa c ka ge.

Mute/Unmute Signal Beep: An a udible beep to provide a rela tive indic a tor of signa l sta tus (fa ster

beep = higher signa l qua lity) c a n be emitted from your c omputer spea ker during the Pointing

Proc ess. Selec t this button to Mute or Unmute the sound.

Exit Pointing: Selec t this button to lea ve the sc reen a fter optimum signa l strength ha s been

a c hieved. This a c tion will ta ke you to the home sc reen on the C ontrol Pa d.

SECURITY MANAGEMENT

The Security Management sc reen a llows you to impose a tighter level of sec urity on your Sa tellite

IP Modem.

SIM PIN Enable: If this box is not checked, there is no prompt for a SIM PIN a fter you invoke the

C ontrol Pa d. If this box is checked, a prompt requests you to enter the SIM PIN ea c h time you run

the C ontrol Pa d. This helps prevent una uthorised use of your SIM. To c ha nge the setting, simply

modify the c hec k box a s desired, enter the c urrent SIM PIN, a nd c lic k on the Apply button.

Change SIM PIN: If the SIM PIN Ena ble box is checked, a nd you would like to c ha nge the existing

PIN, c lic k this link or c hoose the CHANGE SIM PIN option on the menu. You will be required to

enter the Old PIN, the New PIN, a nd the New PIN a ga in for c onfirma tion. Apply or Cancel the

c ha nges.

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Security Code Enable: If this box is not c hec ked, there is no prompt for a Sec urity C ode a fter you

invoke C ontrol Pa d. If this box is c hec ked, a prompt displa ys for the Sec urity C ode entry ea c h

time you run the C ontrol Pa d with a different SIM tha n the one tha t wa s in the Modem when the

Sec urity C ode wa s ena bled. By defa ult, the Sec urity C ode is not ena bled.

Change Security Code: If the Sec urity C ode Ena ble box is c hec ked, a nd you would like to enter

the C ode for the first time or c ha nge a n existing C ode, c lic k this option. You will be required to

enter the Old C ode, the New C ode, a nd the New C ode a ga in for c onfirma tion. Apply or

Cancel the c ha nges.

If you forget the sec urity c ode you will not be a ble to use the

;

Sa tellite IP Modem with a different SIM.

Notes

When you enter the Sec urity C ode for the first time, no old

Sec urity C ode entry is required. Whenever you enter or

modify the Sec urity C ode, you must exit the C ontrol Pa d, exit

the La unc h Pa d, a nd turn the Sa tellite IP Modem off a nd

then on a ga in so tha t the new settings c a n ta ke effec t.

HOME

The Home sc reen displa ys summa ry sta tus informa tion a bout the Sa tellite IP Modem.

Home Screen

You c a n na viga te a mong a ll the va rious C ontrol Pa d func tions by selec ting them from the menu

on the left side of the sc reen.

Signal Quality: Displa yed on a ll C ontrol Pa d sc reens, this ba r gra ph provides a n indic a tion of

sa tellite signa l qua lity. To sa ve power, this indic a tion upda tes slowly over time. To ensure you

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ha ve fresh informa tion, press the reloa d button on your browser to upda te the pa ge displa y.

The Signa l Qua lity sta tus is a different mea sure of the

;

rec eived sa tellite signa l tha n the Signa l Strength sta tus shown

on the pointing sc reen. Seeing differenc es between these

two levels is norma l a nd not a n indic a tion of a problem with

your Sa tellite IP Modem.

Note

Battery Level: Displa yed on a ll C ontrol Pa d sc reens, this ba r gra phs provides a n indic a tion of

rema ining ba ttery c a pa c ity.

Green: norma l indic a tion of ba ttery level

Red: a lmost fully disc ha rged

Amber: c ha rging under externa l power

To sa ve power, this indic a tion upda tes slowly over time. To ensure you ha ve fresh informa tion,

press the reloa d button on your browser to upda te the pa ge displa y.

Fault Status: Any fa ults or errors detec ted by C ontrol Pa d a re displa yed nea r the bottom of the

sc reen.

Network Status: Ava ila ble, Ac quiring, or Una va ila ble. If the sta tus is Ava ila ble then the Sa tellite IP

Modem is rea dy to send a nd rec eive your da ta over the network. If the sta tus is Una va ila ble

then see the Fa ult Sta tus for a n indic a tion of why a network c onnec tion is not a va ila ble.

Connection Type: USB (defa ult), Ethernet, or Bluetooth.

STATUS WINDOW

The Status Window is displa yed a s a sepa ra te window to provide a c onc ise summa ry of Sa tellite

IP Modem sta tus.

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Status Window

This window gives you a summa ry of c urrent Sa tellite IP Modem system c onfigura tion a nd

performa nc e. When the Sta tus Window is open, its informa tion is upda ted every minute. If you

a re running on ba ttery power, this will reduc e the a va ila ble opera ting time.

Network Status: Ava ila ble or Una va ila ble. If the sta tus is Ava ila ble then the Sa tellite IP Modem is

rea dy to send a nd rec eive your da ta over the network. If the sta tus is Una va ila ble then see the

Fa ult Sta tus for a n indic a tion a s to why a network c onnec tion is not a va ila ble.

Connection Type: USB, Ethernet, or Bluetooth.

Battery Status: Ba ttery, c ha rging on AC Ma ins, or c ha rged on AC Ma ins.

Signal Quality: This ba r gra ph provides a n indic a tion of sa tellite signa l qua lity.

The Signa l Qua lity sta tus is a different mea sure of the

;

rec eived sa tellite signa l tha n the Signa l Strength sta tus shown

on the pointing sc reen. Seeing differenc es between these

two levels is norma l a nd not a n indic a tion of a problem with

your Sa tellite IP Modem.

Note

Beam Type: Indic a tes whic h bea m type is being used (e.g. G loba l bea m, Regiona l bea m, spot

bea m)

Battery Level: This ba r gra ph provides a n indic a tion of rema ining ba ttery c a pa c ity.

Green: norma l indic a tion of ba ttery level

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Red: a lmost fully disc ha rged

Amber: c ha rging under externa l power

GPS Antenna: Interna l or Externa l.

Fault Status: Any c urrent system fa ults or errors.

SATEllite: Indic a tes AOR or IOR sa tellite

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NETWORK SETTINGS

After exec uting the nec essa ry Quic kSta rt Wiza rd steps to set up a nd c onfigure the Sa tellite IP

Modem, you must selec t the Network Settings sc reen to c omplete your network c onfigura tion.

On this sc reen, you enter the a ppropria te Doma in Na me Servic e (DNS) a nd the Ac c ess Point

Na me (APN) informa tion given to you by your Servic e Provider.

Your Servic e Provider ma y ha ve a lrea dy performed this

;

c onfigura tion step for you.

Notes

Your Servic e Provider must give you a ll the informa tion

nec essa ry to c omplete these fields a c c ura tely. Do not

a ttempt to input a ny of these settings without Servic e

Provider informa tion.

Whenever you modify the DNS a ddresses on the Network

Settings sc reen, you must exit the C ontrol Pa d, exit the

La unc h Pa d, reboot your c omputer, a nd power the Sa tellite

IP Modem off a nd then ba c k on so tha t the new settings c a n

ta ke effec t.

Network Settings Screen

Use Static Public Network IP Address: If this box is not checked, the Sa tellite IP Modem uses a n IP

a ddress a utoma tic a lly a ssigned by the network during the period when the Modem c onnec ts to

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the network. This setting is the defa ult. If this box is checked, the Modem uses the IP a ddress you

enter in the Sta tic Public Network IP Address field tha t follows. You should only c hec k this box

a nd enter a n IP a ddress if direc ted to do so by your Servic e Provider.

DNS Host 1: Prima ry Host Doma in Na me Servic e (DNS) Address. An IP a ddress is required in this

field a nd will be supplied by your Servic e Provider.

DNS Host 2: Sec onda ry Host DNS Address.

Service Provider Security Enable: If this box is checked, you c a n enter a User ID a nd Password for

a uthentic a tion between the Sa tellite IP Modem a nd your Servic e Provider. Your Servic e Provider

will let you know if this step is required a nd give you the nec essa ry informa tion.

APN Enable: If use of multiple Internet Servic e Providers is required, you c a n check this box a nd

enter the a ppropria te Access Point Name (APN) value. You should modify these fields only if

direc ted to do so by your Servic e Provider.

Apply / Cancel: If you wa nt the va lues you ha ve entered to be proc essed, c lic k the Apply

button, exit the C ontrol Pa d a nd La unc h Pa d, a nd reboot your c omputer. You will a lso need to

turn the Sa tellite IP Modem off a nd then on a ga in so tha t the new settings c a n ta ke effec t. If you

wa nt the va lues you ha ve entered to be ignored bec a use of error or unc erta inty, c lic k the

Cancel button a nd the Network Settings rema in a s they were with no reboot required.

HANGE SERVICE PROVIDER LOGIN INFORMATION

The Service Provider Login Information sc reen is a subset of Network Settings.

Utilize this sc reen only if you ha ve been given the nec essa ry informa tion from your Servic e

Provider.

To c ha nge the Servic e Provider Pa ssword, you a re required to enter the Old Service Provider

Password, the New Password, a nd the New Password again for c onfirma tion. Apply or Cancel

the c ha nges.

ADVANCED SETTINGS

The Advanced Settings sc reen is a subset of Network Settings.

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Enable Antenna Pointing Display: This c hec kbox determines whether the Pointing Displa y c omes

up ea c h time the Sa tellite IP Modem is booted. If the Modem is not moved between sessions,

this option c a n be deselected to bypass the pointing sta te upon power up. However, if the

Sa tellite IP Modem is moved, a ntenna pointing must be ena bled to ensure optimum da ta

throughput a nd performa nc e.

Enable Antenna Pointing Audio Signal: This c hec kbox, a ssoc ia ted with the Antenna Pointing

displa y, ena bles or mutes a udio through your c omputer spea kers during pointing.

Switch GPS antenna: This ra dio button should be set to wha tever type of G PS a ntenna is insta lled

in your Sa tellite IP Modem, Internal or External. The Externa l option should be selec ted only when

using the optiona l externa l G PS a ntenna a c c essory.

NEW FEATURE:

;

FIXED INSTALLATION

Note

Fixed Installation: The Fixed Insta lla tion c hec k box is for those Users tha t ha ve their termina l

insta lled in a fixed loc a tion a nd wa nt to be a ble to lea ve it una ttended. If this box is c hec ked

a nd the termina l rec eives a n error messa ge tha t requires a ma nua l reboot of the termina l, the

termina l will now a utoma tic a lly reboot on its own a nd bypa ss a ntenna pointing. This will a llow

the termina l to obta in a new c onnec tion with the sa tellite without a ny User intervention.

Selec t the Apply button to implement your modific a tions.

Whenever you modify a ny settings on the Adva nc ed

;

Network Settings sc reen, you must exit the C ontrol Pa d, exit

the La unc h Pa d, a nd power the Sa tellite IP Modem off a nd

Note

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then ba c k on so tha t the new settings c a n ta ke effec t.

USER OPTIONS

The User Options sc reen a llows you to monitor da ta usa ge.

Data Usage Monitor: C lic k on this link or c hoose the Data Usage option on the menu if you would

like to view estima tes of your da ta usa ge. Da ta usa ge figures a re obta ined by c ounting the

bytes in the IP pa c kets rec eived by a nd sent from the R-BG AN termina l. You c a n view both “per

session” a nd “lifetime” da ta usa ge c ounts. To reset the da ta c ounters of a session, simply selec t

the reset button for either tra nsmit or rec eive a nd c lic k on the Apply button.

Data Usage Monitor

The da ta usa ge figures provided on the sc reen a re estima tes

only. This fea ture is not tied into the a c tua l billing system.

;

HNS a ssumes no lia bility if differenc es a re found between

Note

da ta usa ge figures a nd your a c tua l bill.

If the Sa tellite IP Modem is shutdown improperly, user da ta

va lues on the lifetime session ma y be lost a nd not rec orded.

BLUETOOTH

The Bluetooth sc reen is limited to use with the Bluetooth interfa c e.

Note the following wa rnings before you a ttempt to modify the interfa c e pa ra meters:

Utilize this sc reen only if you a re using the Bluetooth interfa c e

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The Bluetooth c ontrol software on your c omputer must allow the direc t entry of DNS

information. Plea se c onsult your Bluetooth devic e vendor to c onfirm tha t DNS entry is

possible with your devic e.

Ensure tha t your Bluetooth devic e supports LAN a c c ess profile. For c onfigura tion of LAN

a c c ess profile plea se refer to your Bluetooth devic e user ma nua l.

Bluetooth Device Address: System-a ssigned, displa y-only.

Bluetooth Device Name: The defa ult na me is “Regiona l BG AN Sa tellite IP Modem.” C lic k on a nd

selec t the c urrent na me field, enter the new na me, then selec t the C ha nge Na me button to

a pply the new na me.

Discoverability: These ra dio buttons determine whether the Sa tellite IP Modem is discoverable or

not discoverable by other devic es using Bluetooth. The defa ult setting is discoverable, whic h

mea ns tha t other Bluetooth devic es c a n find the Sa tellite IP modem when they a re in the sa me

proximity.

Bonding: These ra dio buttons tha t determine whether the Sa tellite IP Modem accepts bonding or

does not accept bonding with other devic es using Bluetooth. The defa ult setting is accepts

bonding (bonding ma y sometimes be referred to a s “pa iring”), whic h mea ns tha t other

Bluetooth devic es c a n esta blish a c onnec tion to the Sa tellite IP Modem. G enera lly, the

Bluetooth Pa sskey must be entered on the bonding Bluetooth devic e for bonding to be

suc c essful. Bonding must oc c ur before da ta exc ha nge c a n oc c ur between two Bluetooth

devic es.

List of up to the last four devices bonded to the Sa tellite IP Modem, their desc ription a nd c urrent

c onnec tion sta tus. These a re displa y-only fields. You c a n c lic k on the Unbond button next to

ea c h entry the remove the devic e informa tion from memory. Onc e a Bluetooth devic e is in the

Known Devic es ta ble, the devic e informa tion is “known” to the Sa tellite IP Modem. If you wa nt to

prevent other devic es (e.g.,. other la ptops or PDAs within Bluetooth RF ra nge of the Sa tellite IP

Modem) from c ommunic a ting with the Modem, you c a n disa ble Disc overa bility a nd Bonding a s

expla ined in the previous pa ra gra ph. You should only do this if the devic es you wish to use with

the Modem a re a lrea dy in the Known Devic es ta ble.

Whenever you modify a ny settings on the Bluetooth sc reen,

;

you must exit the C ontrol Pa d, exit the La unc h Pa d, a nd

power the Sa tellite IP Modem off a nd then ba c k on so tha t

the new settings c a n ta ke effec t.

Note

BLUETOOTH PASSKEY

The Bluetooth Passkey sc reen is a c c essed from the ma in Bluetooth sc reen. The Bluetooth Pa sskey

is used to prevent una uthorised Bluetooth devic es from bonding with your Sa tellite IP Modem.

The defa ult pa sskey is “blue.” To inc rea se sec urity, you should c ha nge this pa sskey to a

sequenc e of letters a nd numbers of your c hoosing up to a ma ximum of 10 c ha ra c ters.

On the sc reen, you a re shown the c urrent Bluetooth Pa sskey a nd prompted to enter the new

one. Apply or Cancel the c ha nge.

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PROPERTIES

The Properties sc reen displa ys a summa ry of c urrent c ommunic a tions pa ra meter settings.

Current Settings: Softwa re Version, IOR a nd AOR Informa tion Versions, Interfa c e Mode, Public

Network IP Address, Priva te Sa tellite Modem IP Address, APN Va lue, Sa tellite Modem

Interna tiona l Mobile Equipment Identity (IMEI), Sa tellite Modem Media Ac c ess C ontrol (MAC )

Address a nd C losed User G roup ID.

RESTORE FACTORY DEFAULTS

The Restore Factory Defaults sc reen is a subset of Properties.

Restoring the fa c tory defa ults returns the Sa tellite IP Modem's settings to their origina l, just out-of-

the-box sta te. This does not c ha nge the sec urity c ode or SIM pa ra meters. Plea se exerc ise

c a ution when proc eeding. If you Restore Fa c tory Defa ults, you will need to re-enter a ny

c onfigura tion informa tion supplied by your Servic e Provider.

UPGRADE SATELLITE IP MODEM

On oc c a sion, Sa tellite IP Modem softwa re upgra des a re ma de a va ila ble to you. These upgra des

ma y a dd new fea tures or fix minor problems. The La unc h Pa d provides a n option to upgra de the

softwa re. The softwa re c a n be downloa ded direc tly from the Internet using a ny a va ila ble

a c c ess method, inc luding the Sa tellite IP Modem.

UPGRADING SOFTWARE

In order to upgra de softwa re you must first connect to the Internet. You c a n c onnec t to the

Internet using the Sa tellite IP Modem, dia l-up, or LAN c onnec tion.

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Onc e c onnec ted to the Internet, c hoose the Upgrade Satellite IP Modem option from the

La unc h Pa d. The upgra de progra mme first c hec ks if your c omputer ha s a c opy of the Sa tellite IP

Modem softwa re – the Local Copy.

Ea c h time you upgra de the Sa tellite IP Modem, a loc a l c opy

of the softwa re is pla c ed on your c omputer.

;

Note

LOCAL

OPY PRESENT

If no loc a l c opy is present on your c omputer, the upgra de progra mme c onnec ts to the Internet.

If a n upgra de is a va ila ble, you a re prompted to downloa d the upgra de to your PC . Onc e the

upgra de ha s been downloa ded, a dia logue box displa ys prompting you to disc onnec t the LAN

or Dia l-Up a nd c onnec t the Sa tellite IP Modem to your PC (With some Windows Opera ting

Systems, you ma y need to reboot your PC a fter c onnec ting to the Sa tellite IP Modem to ena ble

the c ommunic a tions link.). If the Sa tellite IP Modem wa s used to a c c ess the Internet, you do not

need to disc onnec t. If you a re not rea dy to c omplete the upgra de by c onnec ting the Sa tellite

IP Modem to your PC , you c a n c lic k the Complete Upgrade Later button. If you a re rea dy to

c omplete the upgra de a nd the Sa tellite IP Modem is c onnec ted to the PC , c lic k the Complete

Upgrade Now button.

The upgra de progra mme then la unc hes the Sa tellite IP Modem Upgrader to insta ll the new

softwa re on the Sa tellite IP Modem. The Upgra der shows you the versions of the loc a l c opy

softwa re a nd the softwa re c urrently insta lled on the Sa tellite IP Modem. If the version stored

loc a lly is newer (higher numbered version) tha n the insta lled Sa tellite IP Modem softwa re, c lic k

the Upgrade button. The Upgra der then c ompletes the upgra de proc ess.

LOCAL

OPY PRESENT

If a loc a l c opy is a lrea dy present on the PC , a dia logue box displa ys a sking you if you wa nt to

c hec k the Internet for a newer version. If you c lic k Yes, the upgra de progra mme c onnec ts to the

Internet to c hec k for a newer version. If a newer version is not a va ila ble, a dia logue box displa ys

sta ting tha t the loc a l version is the la test version. You c a n then c hoose to c omplete the upgra de

by c lic king the Complete Upgrade Now button. C lic k the Complete Upgrade Later button to

stop the upgra de proc ess.

If a newer version on the Internet is a va ila ble, you a re prompted to downloa d the upgra de to

your PC . Onc e the upgra de ha s been downloa ded, a dia logue box displa ys prompting you to

disc onnec t the LAN or Dia l-Up a nd c onnec t the Sa tellite IP Modem to the PC (With some

Windows Opera ting Systems, you ma y need to reboot your PC a fter c onnec ting to the Sa tellite

IP Modem to ena ble the c ommunic a tions link.). If you a re not rea dy to c omplete the upgra de

by c onnec ting the Sa tellite IP Modem to your PC , you c a n c lic k the Complete Upgrade Later

button. If you a re rea dy to c omplete the upgra de a nd the Sa tellite IP Modem is c onnec ted to

the PC , c lic k the Complete Upgrade Now button to perform the upgra de.

UPGRADING SOFTWARE USING A MACINTOSH

In order to upgra de softwa re you must first connect to the Internet. You c a n c onnec t to the

Internet using the Sa tellite IP Modem, dia l-up, or LAN c onnec tion.

Onc e c onnec ted to the Internet, c hoose the Upgrade Satellite IP Modem option from the

La unc h Pa d to la unc h the Sa tellite IP Modem Upgrader. To c hec k the Internet for softwa re

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upgra des, c lic k on Options a nd selec t Check for Upgrade. If a n upgra de is a va ila ble, you a re

prompted to downloa d the upgra de to your c omputer. Onc e the upgra de ha s been

downloa ded, the Upgra der will show the new softwa re version in the New Softwa re Version box.

If the Sa tellite IP Modem wa s used to a c c ess the Internet, you do not need to disc onnec t. If you

a re not rea dy to c omplete the upgra de by c onnec ting the Sa tellite IP Modem to your

c omputer, you c a n c lose the Upgra der a nd c omplete the upgra de la ter. If you a re rea dy to

c omplete the upgra de a nd the Sa tellite IP Modem is c onnec ted to your Ma c intosh c omputer,

c lic k the Upgrade button. The Upgra der then c ompletes the upgra de proc ess.

If you previously downloa ded the la test upgra de a nd a re c urrently c onnec ted to the Sa tellite IP

Modem, the Upgra der shows you the versions of the new softwa re a nd the softwa re c urrently

insta lled on the Sa tellite IP Modem. C lic k the Upgrade button to c omplete the upgra de proc ess.

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LEASE USER GROUP (LUG) OPERATION

The LUG opera tion mode a llows the User to subsc ribe to a nd rec eive a dedic a ted sub-ba nd

resourc e from the network. Plea se a sk your Servic e Provider for deta ils rega rding subsc ription

a nd c ost of this servic e. This fea ture is c ontrolled by the SIM c a rd. Onc e you subsc ribe to a LUG

a nd insert the SIM into the modem, the following sc reen options will be present on the MMI:

•

The PROPERTIES sc reen will ha ve the a dded fea ture to show IOR and AOR System

Information Versions, plus it will a lso show the LUG ID.

Properties Screen for LUG User

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UPGRADE SYSTEM INFORMATION

On oc c a sion, the user is requested by the Fa ult Sta tus displa y or their Servic e Provider to upda te

the System Informa tion version. The La unc h Pa d provides a n option to upgra de the System

Informa tion version.

In order to upgra de the System Informa tion version you must first c onnec t to the Internet using

the Sa tellite IP Modem, dia l-up, or LAN c onnec tion.

Onc e c onnec ted to the Internet, c hoose the Upgrade System Information option from the

La unc h Pa d.

You will then be a sked to c hec k the Internet for the newest versions. If you c lic k YES (preferred

option) the upgra der progra m c onnec ts to the Internet to c hec k for a newer version. If a newer

version is not a va ila ble, a dia logue box displa ys tha t you a lrea dy ha ve the la test version on your

PC .

You c a n then c hoose to c omplete the upgra de by c lic king the Complete upgrade now button.

C lic k the Complete upgrade later button to stop the upgra de proc ess.

If a newer version on the Internet is a va ila ble, you a re prompted to downloa d it to your PC .

Onc e the new version ha s been downloa ded, a dia logue box displa ys prompting you to

disc onnec t the LAN or Dia l-Up a nd c onnec t the Sa tellite IP Modem to the PC (Note: With some

Windows Opera ting Systems, you ma y need to reboot your PC a fter c onnec ting to the Sa tellite

IP Modem to ena ble the c ommunic a tions link). If you a re not rea dy to c omplete the upgra de by

c onnec ting the Sa tellite IP Modem to your PC , you c a n c lic k the Complete upgrade later

button. If you a re rea dy to c omplete the upgra de a nd the Sa tellite IP Modem is c onnec ted to

the PC , c lic k the Complete upgrade now button.

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The upgra de progra m then la unc hes the System Informa tion Upgra der to insta ll the new versions

on the Sa tellite IP Modem. The Upgra der shows you the PC versions a nd the Modem versions

c urrently insta lled on the sa tellite IP Modem.

If the PC versions a re newer (higher numbered version) tha n the insta lled Modem versions, c lic k

the Upgrade button. The Upgra der then c ompletes the upgra de proc ess. Caution: Do Not

interrupt the upgra de proc ess.

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ROUBLESHOOTING

This sec tion deta ils the following:

Some genera l ha rdwa re a nd softwa re problems you ma y enc ounter in the insta lla tion

a nd opera tion of the Sa tellite IP Modem a long with the possible sourc e of these

problems a nd how to c orrec t them.

System fa ult c odes a nd desc riptions reported to you by the Sa tellite IP Modem on the

C ontrol Pa d sc reens, a long with their possible c a uses a nd solutions.

ENERAL

TROUBLESHOOTING

Problem

Possible Cause

Action

Sa tellite IP Modem

will not switc h on,

or will not sta y on

when under

Ba ttery needs

rec ha rging.

C ha rge the ba ttery. C hec k Ba ttery Light or C ontrol Pa d for

c ha rging indic a tion.

The ba ttery is not

inserted properly.

Remove a nd reinsert the ba ttery. Ma ke sure the ba ttery la tc h

is in its fa rthest right ha nd position a fter the ba ttery is inserted.

ba ttery power.

The ba ttery

C hec k the ba ttery c onta c ts. C lea n them if nec essa ry. If you

c onta c ts a re dirty or find a ny da ma ge, repla c e ba ttery.

da ma ged.

The Modem wa s

reset while under

ba ttery power

When the Modem is reset while under ba ttery power (no AC

Ma ins c onnec ted), you must turn it ba c k on ma nua lly. This is

a norma l opera tion for the Modem.

SIM c a rd error.

SIM c a rd or SIM

c a rd c onta c ts ma y

be da ma ged.

Visua lly inspec t the SIM c a rd a nd SIM c a rd c onta c ts a nd

return SIM c a rd to your Servic e Provider if it is da ma ged.

SIM c a rd ma y not

be present.

Remove the SIM boot a c c ording to the instruc tions in

Quic kSta rt Wiza rd a nd verify tha t the SIM c a rd is present.

SIM c a rd ma y be

inserted inc orrec tly.

Remove the SIM c a rd a nd ma ke sure tha t it is inserted

a c c ording to the instruc tions in Quic kSta rt Wiza rd.

SIM c a rd c onta c ts

ma y be dirty.

C lea n the SIM c a rd c onta c ts with a dry c loth.

The C ontrol Pa d

will not la unc h

when the ‘La unc h

C ontrol Pa d’

The c orrec t

Follow the instruc tions in the Quic kSta rt Wiza rd to selec t the

c orrec t interfa c e on the Sa tellite IP Modem.

interfa c e (USB,

Ethernet, Bluetooth)

wa s not c hosen.

option is selec ted

from the La unc h

Pa d window.

If the c orrec t

Reboot the PC or go to a C omma nd Prompt a nd enter

“ipc onfig /relea se” followed by “ipc onfig /renew.”

interfa c e wa s

c hosen, the PC

ma y not ha ve been

a ble to disc over the

Sa tellite IP LAN

c onnec tion.

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Problem

Possible Cause

Action

The browser ma y

not be c orrec tly

c onfigured.

For Netsc a pe, go to Adva nc ed Preferenc es a nd selec t

‘Direc t c onnec tion to the Internet’.

For Mic rosoft Internet Explorer, selec t Tools / Internet Options /

C onnec tions / LAN Settings a nd unc hec k the box la belled

‘Use a proxy server for your LAN’.

YOU MAY NEED TO REC HEC K THIS BOX UPON RETURNING TO

YOUR OTHER INTERNET C ONNEC TION.

The C ontrol Pa d

a ppea rs to “loc k

up” a fter it ha s

been suc c essfully

la unc hed.

Ja va is not ena bled

on your browser.

If using Netsc a pe, ena ble Ja va . If using Internet Explorer,

downloa d the la test version of the Ja va Runtime Environment

(JRE) from http://ja va .sun.c om.

Prima ry LAN

The interfa c e c a ble

is not plugged in

c orrec tly.

Remove a nd reinsert the interfa c e c a ble from both the PC

a nd the Modem.

c onnec tion to the

Modem does not

func tion.

The PC Windows

network settings

ma y not be

c onfigured

c orrec tly.

Ma ke sure the Windows network settings in the PC a re set to

c hoose IP settings a utoma tic a lly (DHC P). Then reboot the PC .

The PC c a n only

ha ve one a c tive

LAN c onnec tion.

When c onnec ted

to the PC , the

Modem must be

the only a c tive LAN

c onnec tion.

Disc onnec t a ll other LAN c onnec tions. Ma ke sure the Modem

is the only a c tive LAN c onnec tion.

Windows limits the number of network bindings to six. If you

ha ve more tha n six, you must remove one in order for the PC

to c ommunic a te with the Modem.

The c ompa ss does

The c ompa ss is not

Pla c e the Sa tellite IP Modem on a fla t a nd level surfa c e

a wa y from meta llic objec ts.

not a ppea r to work level or is nea r

c orrec tly.

meta l.

The Sec urity C ode

a ppea rs to be

inva lid.

The c ode ma y

ha ve been

c ha nged.

After three fa iled a ttempts to enter the Sec urity C ode, you

must switc h the Modem off a nd on a ga in. If you forgot the

Sec urity C ode, c onta c t your Servic e Provider.

The SIM PIN c ode

a ppea rs to be

inva lid.

The c ode ma y

ha ve been

c ha nged.

If the SIM PIN is bloc ked, c onta c t your Servic e Provider to

obta in the PUK (PIN Unloc k Key) c ode. Enter the PUK when

prompted.

The Sa tellite IP

Modem c a nnot

loc a te itself using

G PS.

No signa l or wea k

signa l.

Ma ke sure no obstruc tion is bloc king the G PS a ntenna a nd

tha t the Modem ha s a c lea r view of a t lea st 3/4 of the sky.

Ma ke sure tha t you do not pla c e your ha nd or a nother

objec t over the G PS a ntenna .

Determining G PS

position c a n ta ke

up to 5 minutes.

Wa it for 5 minutes. Switc h the Modem off a nd on a ga in.

The Modem is

c onfigured to use

a n externa l G PS

a ntenna .

G o to the Adva nc ed Network Settings pa ge on the C ontrol

Pa d a nd set ‘Switc h G PS Antenna ’ to ‘interna l.’

The Signa l Strength

meter on the

Ja va not ena bled

on the browser.

Ena ble Ja va a pplic a tions on the browser.

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Problem

Possible Cause

Action

pointing sc reen

does not c ha nge

when moving the

a ntenna .

Rough pointing not

c ompleted

c orrec tly.

Follow the instruc tions in the Quic kSta rt Wiza rd to c orrec tly

c omplete rough pointing

The Sa tellite IP

Modem c a nnot

find the sa tellite.

No signa l or wea k

signa l.

Ma ke sure no obstruc tion is bloc king the sa tellite signa l. Ma ke

sure tha t the Modem ha s a c lea r view of the sky in the

direc tion of the sa tellite. Be a wa re tha t window gla ss ma y

reduc e the signa l level.

C hec k tha t the a ntenna is pointed using the c orrec t

c ompa ss direc tion a nd a ntenna a ngle from the C ontrol Pa d

Pointing sc reen.

C hec k the a ntenna switc h to ma ke sure tha t ‘L’ is selec ted

for Regiona l BG AN servic e.

The C ontrol Pa d

c a n be

suc c essfully

You did not exit

a ntenna pointing

mode.

C lic k on the ‘Exit Pointing’ button from the Pointing pa ge.

a c tiva ted, but the

Sa tellite IP Modem

c a nnot a c c ess the

internet a fter

The a ntenna ma y

not be pointed

properly.

Turn the Sa tellite IP Modem off a nd then ba c k on a ga in, a nd

a ttempt a ntenna pointing a ga in to improve the signa l

strength. You ma y need to reposition the Sa tellite IP Modem,

verifying tha t there a re no obstruc tions bloc king the sa tellite

signa l a nd tha t the Modem ha s a c lea r view of the sky in the

direc tion of the sa tellite.

suc c essful pointing.

The Modem

network settings

ma y not be

c orrec tly

Refer to the network settings supplied by your Servic e

Provider. If the DNS Host settings a re c ha nged, the PC must

be rebooted.

c onfigured.

The browser ma y

not be c orrec tly

c onfigured.

For Netsc a pe, go to Adva nc ed Preferenc es a nd selec t

‘Direc t c onnec tion to the Internet’.

For Mic rosoft Internet Explorer, selec t Tools / Internet Options /

C onnec tions / LAN Settings a nd unc hec k the box la belled

‘Use a proxy server for your LAN’.

YOU MAY NEED TO REC HEC K THIS BOX UPON RETURNING TO

YOUR OTHER INTERNET C ONNEC TION.

No network a c c ess Interferenc e from

If you a re nea r a nother sa tellite mobile termina l, switc h the

other sa tellite mobile termina l off or move a s fa r a wa y a s

possible to a void interferenc e.

or poor network

performa nc e.

other sa tellite

mobile termina ls.

The ba ttery will not

c ha rge.

The ba ttery is

defec tive.

Repla c e the ba ttery. After severa l yea rs of a vera ge use, a

gra dua l dec line ma y be expec ted.

The ba ttery

C hec k the ba ttery c onta c ts. C lea n them if nec essa ry. If the

c onta c ts a re dirty or ba ttery is da ma ged, repla c e it.

da ma ged.

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Problem

Possible Cause

Action

Sa tellite IP Modem

stops sending da ta

even with good

network

Modem/ba ttery is

overhea ted.

Let the Modem/ba ttery c ool down. Wa it until the Indic a tor

Lights stop blinking red to c ontinue.

c onnec tion a nd

suffic iently

c ha rged ba ttery.

The indic a tor lights

blink red.

The Sa tellite IP

Modem c a nnot

enter a ntenna

pointing mode

while you a re

Antenna pointing

mode c a nnot be

a c c essed without

power c yc ling the

Modem.

Turn the Modem off a nd on a ga in to enter a ntenna pointing

mode.

trying to reposition

the a ntenna .

The Modem is

c onfigured to skip

a ntenna pointing.

G o to the Adva nc ed Network Settings pa ge on the C ontrol

Pa d a nd c hec k ‘Ena ble Antenna Pointing Displa y.’

After Sa tellite IP

Modem exits

Norma l beha viour.

There a re severa l types of c ha nnels used by the Modem,

ea c h with different signa l strengths. Bec a use the Signa l

Qua lity meter mea sures the c ha nnel c urrently in use, there

ma y be slight differenc es in wha t the meter shows a s

c ha nnels a re c ha nged from one type to a nother.

a ntenna pointing

mode, the Signa l

Qua lity meter on

the C ontrol Pa d

c ha nges from time

to time.

Antenna moves

a fter pointing.

The Sa tellite IP

Modem wa s moved pla c e.

by the wind.

Use tie-down c lips provided with the Modem to fix the unit in

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FAULT CODES

Number and Description

Cause

Solution

Absenc e or inc orrec t

insta lla tion of the SIM c a rd.

SIM c a rd ma y not be present. Remove

the SIM boot a c c ording to the

instruc tions in the User Ma nua l a nd

verify tha t the SIM c a rd is present.

SIM c a rd is not insta lled.

Power down, insta ll SIM c a rd

properly a nd try a ga in.

SIM c a rd ma y be inserted inc orrec tly.

Remove SIM c a rd a nd ma ke sure it is

inserted a c c ording to the instruc tions in

the User Ma nua l.

SIM c a rd ma y be da ma ged. Visua lly

inspec t the SIM c a rd a nd return it to

your Servic e Provider if da ma ged.

SIM c a rd c onta c ts ma y be dirty. C lea n

the SIM c a rd c onta c ts with a dry c loth.

If problem c ontinues, repla c e SIM c a rd

with a known good SIM c a rd. If

problem persists, return the unit to your

Servic e Provider for servic e.

Fa ilure to rea d from or write

to the SIM c a rd.

Power down the Sa tellite IP Modem

a nd try a ga in.

SIM c a rd rea d/write error.

Power down a nd try a ga in.

SIM c a rd ma y be da ma ged. Visua lly

inspec t the SIM c a rd a nd return it to

your Servic e Provider if da ma ged.

SIM c a rd c onta c ts ma y be dirty. C lea n

the SIM c a rd c onta c ts with a dry c loth.

If the problem c ontinues, repla c e SIM

c a rd with a known good SIM c a rd. If

the problem persists, return the unit to

your Servic e Provider for servic e.

Fa ilure to a c c ess the SIM

c a rd due to too ma ny fa iled

a ttempts with a n inva lid PIN.

This oc c urs a fter 3 fa iled a ttempts to

enter the PIN. The SIM c a rd is loc ked.

Enter the PUK to unloc k the SIM c a rd.

SIM c a rd a c c ess ha s been

bloc ked. Plea se c onta c t

your Servic e Provider.

You repla c ed a SIM c a rd

with a nother a fter the

Modem wa s turned on.

The SIM c a rd must be repla c ed when

the unit is turned off. Ma ke sure the unit

is turned off before repla c ing the SIM.

SIM c a rd ha s been

improperly c ha nged during

a n a c tive session. Power

down a nd try a ga in.

Ha rdwa re fa ilure to a c c ess

the SIM c a rd.

Power down the Sa tellite IP Modem

a nd try a ga in.

SIM c a rd is not

responding. Power down

a nd try a ga in.

SIM c a rd ma y be da ma ged. Visua lly

inspec t the SIM c a rd a nd return it to

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Number and Description

Cause

Solution

your Servic e Provider if da ma ged.

SIM c a rd c onta c ts ma y be dirty. C lea n

the SIM c a rd c onta c ts with a dry c loth.

If problem c ontinues, repla c e SIM c a rd

with a known good SIM c a rd. If

problem persists, return the unit to your

Servic e Provider for servic e.

Absenc e of a required da ta

field on the SIM c a rd.

SIM c a rd wa s inc orrec tly progra mmed

a nd is missing one or more required

fields. The SIM c a rd must be repla c ed

by a nother from your Servic e Provider.

A required da ta field is

missing from the SIM c a rd.

Plea se c onta c t your Servic e

Provider.

Network c onnec tion fa ilure

bec a use the user is not

a llowed to c onnec t to the

Network.

Your a uthorisa tion ha s been removed

by your Servic e Provider (SIM c a rd IMSI

is not a uthorised). C onta c t your Servic e

Provider to rega in servic e.

This subsc riber is not

a llowed to c onnec t to the

network. Plea se c onta c t

your Servic e Provider.

Network c onnec tion fa ilure

bec a use the Modem is not

a llowed to c onnec t to the

Network.

The Modem a uthorisa tion ha s been

removed by your Servic e Provider

(Modem IMEI is not a uthorised).

C onta c t your Servic e Provider to rega in

a uthorised servic e.

This termina l is not a llowed

to c onnec t to the network.

Plea se c onta c t your Servic e

Provider.

Network c onnec tion fa ilure

bec a use you a re not

identified a s a subsc riber to

the servic e.

C onta c t your Servic e Provider to

rec eive a uthorised servic e. Your

Servic e Provider should c hec k the

subsc ription entries in the Home

Loc a tion Registry.

This user ha s no

subsc ription, servic e is not

a llowed. Plea se c onta c t

your Servic e Provider.

Network c onnec tion broken

with a n unknown c a use.

Power down the Sa tellite IP Modem

a nd try a ga in. If the problem c ontinues,

c onta c t your Servic e Provider.

10 This user termina l wa s

deta c hed by the network.

C a use unknown. Power

down a nd try a ga in.

Network c onnec tion fa ilure

due to use of inva lid

pa ra meters.

C onta c t your Servic e Provider.

11 Network c onnec tion

fa ilure – Inva lid pa ra meters

used for network a tta c h

proc edure. Plea se c onta c t

your Servic e Provider.

Network c onnec tion fa ilure

c a used by LLC or SNDC P

fa ilure.

Power down the Sa tellite IP Modem

a nd try a ga in. If the problem c ontinues,

c onta c t your Servic e Provider.

12 Network c onnec tion

fa ilure - LLC or SNDC P

fa ilure. Power down a nd try

a ga in.

Network c onnec tion fa ilure.

Power down the Sa tellite IP Modem

a nd try a ga in. If the problem c ontinues,

c onta c t your Servic e Provider.

13 Network c onnec tion

fa ilure – Unknown PDP type.

Plea se c onta c t your Servic e

Provider.

Network c onnec tion fa ilure

bec a use the user is not

C onta c t your Servic e Provider to rega in

a uthorised servic e. Your Servic e

14 Network c onnec tion

fa ilure - User a uthorisa tion

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Number and Description

Cause

Solution

fa iled. Plea se c onta c t your

Servic e Provider.

a uthorised for servic e.

Provider should c hec k the subsc ription

entries in the Home Loc a tion Registry.

Network c onnec tion fa ilure

C onta c t your Servic e Provider to rega in

15 Network c onnec tion

fa ilure – Servic e option not

supported. Plea se c onta c t

your Servic e Provider.

bec a use the servic e option is a uthorised servic e. The Servic e Provider

not supported.

should c hec k the subsc ription entries in

the Home Loc a tion Registry.

Network c onnec tion fa ilure

bec a use user wa s not wa s

not subsc ribed to the servic e

option.

C onta c t your Servic e Provider to rega in

a uthorised servic e. The Servic e Provider

should c hec k the subsc ription entries in

the Home Loc a tion Registry.

16 Network c onnec tion

fa ilure - Servic e option not

subsc ribed. Plea se c onta c t

your Servic e Provider.

Network c onnec tion fa ilure

bec a use network a ssigned

a n N-SAPI tha t is a lrea dy

being used.

Power down the Sa tellite IP Modem

a nd try a ga in. If the problem c ontinues,

c onta c t your Servic e Provider.

17 Network c onnec tion

fa ilure - N-SAPI ha s a lrea dy

been used. Power down

a nd try a ga in.

The c onnec tion wa s

dea c tiva ted by the Network. a nd try a ga in. If the problem c ontinues,

c onta c t your Servic e Provider.

Power down the Sa tellite IP Modem

18 Network c onnec tion

fa ilure – Regula r PDP

dea c tiva tion by network.

Power down a nd try a ga in.

C onnec tion fa ilure due to

SM network fa ilure.

Power down the Sa tellite IP Modem

a nd try a ga in. If the problem c ontinues,

c onta c t your Servic e Provider.

19 Network c onnec tion

fa ilure - SM network fa ilure.

Power down a nd try a ga in.

Too ma ny fa iled a ttempts (4) This fa ilure ma y oc c ur bec a use of a

20 Network c onnec tion

fa ilure – Too ma ny fa ilures to

a c tiva te PDP c ontext.

to c onnec t to the Network.

wea k signa l due to obstruc tions or

geogra phic position (suc h a s extreme

la titude or longitude). C onta c t your

Servic e Provider to verify c overa ge for

your loc a tion.

Power down a nd try a ga in.

Assignment of a n inva lid IP

a ddress by the network

during c onnec tion.

Power down the Sa tellite IP Modem

a nd try a ga in. If the problem c ontinues,

c onta c t your Servic e Provider. The

Servic e Provider should verify tha t you

ha ve the c orrec t network settings.

21 Network c onnec tion

fa ilure - Network a ssigned

a n inva lid IP a ddress. Power

down a nd try a ga in.

22 Network c onnec tion

fa ilure – No response from

network. Power down a nd

try a ga in.

Network c onnec tion fa ilure

due to la c k of a response

from the network.

Power down the Sa tellite IP Modem

a nd try a ga in. If the problem c ontinues,

c onta c t your Servic e Provider.

Network c onnec tion fa ilure

due to a protoc ol error.

Power down the Sa tellite IP Modem

a nd try a ga in. If the problem c ontinues,

c onta c t your Servic e Provider.

23 Network c onnec tion

fa ilure – Protoc ol error

rec eived from network.

Power down a nd try a ga in.

Interna l softwa re error.

Power down the Sa tellite IP Modem

a nd try a ga in. If the problem c ontinues,

c onta c t your Servic e Provider.

24 Network c onnec tion

fa ilure – G PRS sta c k c ould

not a tta c h to MUX

interfa c e. Power down a nd

try a ga in.

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Number and Description

Cause

Solution

Interna l softwa re error.

Power down the Sa tellite IP Modem

a nd try a ga in. If the problem c ontinues,

c onta c t your Servic e Provider.

25 Network c onnec tion

fa ilure - G PRS sta c k c ould

not deta c h from MUX

interfa c e. Power down a nd

try a ga in.

SIM c a rd ma y ha ve been

progra mmed inc orrec tly.

SIM c a rd wa s inc orrec tly progra mmed.

The SIM c a rd must be repla c ed by

a nother from your Servic e Provider.

26 SIM c a rd error - IMSI field

is longer tha n 8 bytes a nd is

inva lid. Plea se c onta c t your

Servic e Provider.

Interna l softwa re error.

Power down the Sa tellite IP Modem

a nd try a ga in. If the problem c ontinues,

c onta c t your Servic e Provider.

27 G PRS softwa re interna l

fa ilure - G PRS sta c k

messa ge subsc ription

fa ilure. Plea se c onta c t your

Servic e Provider.

The c onnec tion between

Remove a nd reinsert the interfa c e

28 Termina l Equipment ha s

been disc onnec ted from

the User Termina l. Plea se

esta blish the c onnec tion

Termina l Equipment a nd User c a ble from both the PC a nd the

Termina l ha s been removed,

Modem. When done reboot the UT.

The interfa c e c a ble between

Termina l Equipment a nd User

Termina l is not plugged in

properly.

The G PS fix is inva lid or UT is

una ble to obta in the va lid

G PS fix.

Verify tha t the Modem ha s a n open

view of the sky to get a G PS fix.

29 Network a c c ess bloc ked

– G PS fix is too old. Power

down a nd try a ga in. UT will

a ttempt to rea c quire

c onnec tion a fter rec eiving

a new G PS fix.

If the problem c ontinues, c onta c t your

Servic e Provider.

Network c onnec tion fa ilure

due to inva lid position

If the problem c ontinues, c onta c t your

Servic e Provider.

30 Network servic e is not

a va ila ble – Inva lid position

for selec ted LAI. Plea se

power down a nd c onta c t

your Servic e Provider.

C onnec tion fa ilure due to

inva lid G PS informa tion

Verify tha t the Modem ha s a n open

view of the sky to get a c urrent G PS fix.

If the problem c ontinues, c onta c t your

Servic e Provider.

38 Network a c c ess bloc ked

- Stored G PS da ta ma y not

reflec t true loc a tion. Plea se

obta in a new G PS loc a tion.

The User Info enc oded in the

SIM c a rd is not a llowed for

wireless servic e in the c urrent

a rea .

C onta c t your Servic e Provider.

39 User Info enc oded in SIM

is not supported a t your

reported loc a tion.

The System Informa tion file(s)

a nd the G PS position a re

unknown.

Upgra de the System Informa tion file by

using the System Informa tion Upgra der

tool. Also plea se verify tha t the Modem

ha s a n open view of the sky to get a

G PS fix. When done reboot the UT.

40 Network c onnec tion

fa ilure - Plea se upda te

System Informa tion versions

with SysInfo Upgra der a nd

G PS fix, then reboot the UT.

Or c onta c t your servic e

provider.

If the problem c ontinues a fter

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Number and Description

Cause

Solution

rebooting the UT with la test System

Informa tion file(s) a nd va lid G PS fix

plea se c onta c t your Servic e Provider.

C onnec tion broken by the

Network.

Power down the Sa tellite IP Modem

a nd try a ga in. If the problem c ontinues,

c onta c t your Servic e Provider.

101 This user wa s deta c hed

by the network. Trying to

rea tta c h…

Network c onnec tion fa ilure

due to PLMN not a llowed.

If the problem c ontinues, c onta c t your

Servic e Provider.

103 Network c onnec tion

fa ilure – PLMN is not

a llowed. Rea c quiring

c onnec tion.

Network c onnec tion fa ilure

bec a use the Sa tellite IP

Modem is in a Loc a tion Area

(LA) where servic e is not

a llowed.

If the problem c ontinues in other a rea s

where servic e is a llowed, c onta c t your

Servic e Provider.

104 Network c onnec tion

fa ilure - LA is not a llowed.

Rea c quiring c onnec tion…

You a re using a SIM c a rd

from a c a rrier tha t does not

ha ve a roa ming a greement

with your Servic e Provider.

If the problem c ontinues with a n

a uthorised SIM c a rd, c onta c t your

Servic e Provider.

105 Network c onnec tion

fa ilure – Roa ming is not

a llowed. Rea c quiring

c onnec tion.

Network c onnec tion fa ilure

bec a use Modem wa s

implic itly deta c hed by the

Network.

If the problem c ontinues, c onta c t your

Servic e Provider.

106 Network c onnec tion

fa ilure - User termina l

implic itly deta c hed by the

network. Rea c quiring

c onnec tion…

Network servic e not

a va ila ble due to la c k of

network resourc es.

The spot bea m is da rk a nd c a nnot be

illumina ted for Regiona l BG AN servic e.

If the problem c ontinues, c onta c t your

Servic e Provider.

107 Network servic e is not

a va ila ble – Network

resourc es not a va ila ble.

Rea c quiring c onnec tion…

Network servic e not

a va ila ble.

The spot bea m is da rk a nd c a nnot be

illumina ted for Regiona l BG AN servic e.

If the problem c ontinues, c onta c t your

Servic e Provider.

108 Network servic e is not

a va ila ble. Rea c quiring

c onnec tion…

Network servic e not

a va ila ble.

If the problem c ontinues, c onta c t your

Servic e Provider.

109 Network servic e is not

a va ila ble – No network.

Rea c quiring c onnec tion…

Network servic e not

a va ila ble bec a use c ell

a c c ess is ba rred.

If the problem c ontinues, c onta c t your

Servic e Provider.

110 Network servic e is not

a va ila ble - C ell a c c ess

ba rred. Rea c quiring

c onnec tion…

Network servic e not

a va ila ble due to limited

servic e.

If the problem c ontinues, c onta c t your

Servic e Provider.

111 Network servic e is not

a va ila ble – Limited network

servic e. Rea c quiring

c onnec tion…

Network servic e not

a va ila ble bec a use the G PS

You should verify tha t the Modem ha s

a n open view of the sky to get a G PS

112 Network servic e is not

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Number and Description

Cause

Solution

a va ila ble - Inva lid position.

Rea c quiring c onnec tion…

position is not va lid.

fix. If the problem c ontinues, c onta c t

your Servic e Provider.

Network c onnec tion fa ilure

bec a use the of a n inva lid

G PS position.

Verify tha t the Modem ha s a n open

view of the sky to get a G PS fix. If the

problem c ontinues, c onta c t your

Servic e Provider.

113 Network servic e is not

a va ila ble – Inva lid position

for the selec ted Servic e

Provider. Rea c quiring

c onnec tion…

The G PS fix does not ma tc h

the selec ted Routing Area

Informa tion (RAI).

You should verify tha t the termina l ha s

a n open view of the sky to get a

c urrent G PS fix. If the problem

c ontinues, c onta c t your Servic e

Provider.

114 Network servic e is not

a va ila ble - Inva lid position

for selec ted RAI.

Rea c quiring c onnec tion…

Network servic e not

a va ila ble – c a use unknown.

If the problem c ontinues, c onta c t your

Servic e Provider.

115 Network servic e is not

a va ila ble – Unknown c a use.

Rea c quiring c onnec tion…

Network c onnec tion fa ilure

due to insuffic ient resourc es.

If the problem c ontinues, c onta c t your

Servic e Provider. Network ma y be

down.

116 Network c onnec tion

fa ilure - Insuffic ient

resourc es. Rea c quiring

c onnec tion…

Network c onnec tion fa ilure – If the problem c ontinues, c onta c t your

117 Network c onnec tion

fa ilure – PDP rejec ted for

unspec ified rea son.

unknown c a use.

Servic e Provider. Network ma y be

down.

Rea c quiring c onnec tion…

Network c onnec tion fa ilure

bec a use servic e option is

tempora rily out of order.

If the problem c ontinues, c onta c t your

Servic e Provider. Network ma y be

down.

118 Network c onnec tion

fa ilure - Servic e option

tempora rily out of order.

Rea c quiring c onnec tion…

Network c onnec tion fa ilure.

If the problem c ontinues, c onta c t your

Servic e Provider. Network ma y be

down.

119 Network c onnec tion

fa ilure - PDP dea c tiva ted by

network. Rea c quiring

c onnec tion…

The Modem wa s powered

down while c onnec ted to

the network.

You will genera lly not see this c ode. In

order for you to dea c tiva te the PDP,

you must power down the termina l. If

the problem c ontinues, c onta c t your

Servic e Provider.

120 No network c onnec tion

- User initia ted PDP

dea c tiva tion.

Network c onnec tion fa ilure

bec a use the APN is missing

or inva lid.

C onta c t your Servic e Provider to get

the c orrec t network settings.

121 Network c onnec tion

fa ilure - Missing or inva lid

APN. Plea se provide c orrec t

informa tion a nd try a ga in.

Network c onnec tion fa ilure

due to rejec tion by the

G G SN.

Verify tha t your Servic e Provider User ID

a nd pa ssword a re c orrec tly set on the

Network Settings sc reen. If they a re

122 Network c onnec tion

fa ilure - Rejec ted by G G SN.

Plea se re-enter User

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Number and Description

Cause

Solution

ID/Pa ssword a nd try a ga in.

c orrec t a nd the problem c ontinues,

c onta c t your Servic e Provider.

Network c onnec tion fa ilure

bec a use the requested QoS

wa s rejec ted by the

Network.

Modify the QoS settings a nd try a ga in.

If the problem c ontinues, set a ll QoS

settings to the defa ult va lues a nd try

a ga in. If the problem c ontinues with

the defa ult va lues, c onta c t your

Servic e Provider.

123 Network c onnec tion

fa ilure - Requested QoS

rejec ted by network. Plea se

modify pa ra meters a nd try

a ga in.

Network c onnec tion fa ilure

due to inva lid tra nsa c tion ID

If the problem c ontinues, c onta c t your

Servic e Provider.

124 Network c onnec tion

fa ilure - Inva lid tra nsa c tion

id. Rea c quiring

c onnec tion…

Network c onnec tion fa ilure

due to unknown session

ma na ger error.

If the problem c ontinues, c onta c t your

Servic e Provider.

125 Network c onnec tion

fa ilure – Unknown Session

Ma na ger error. Rea c quiring

c onnec tion…

Network c onnec tion fa ilure

bec a use network a c c ess is

bloc ked.

Network a c c ess is bloc ked. The

126 Network a c c ess

bloc ked - UT will a ttempt to

rea c quire c onnec tion.

network will send the Modem a timer

va lue, a nd the Modem will a ttempt to

c onnec t a ga in when the timer is

c omplete. If the problem c ontinues,

c onta c t your Servic e Provider.

Network a c c ess is bloc ked

due to the user’s priority.

You a re bloc ked from Network a c c ess

due to your network priority. If the

problem c ontinues, c onta c t your

Servic e Provider.

127 Network a c c ess

bloc ked – Ra dio priority is

less tha n threshold. UT will

a ttempt to rea c quire

c onnec tion.

Notific a tion of a G PS fix

during or a fter Network

c onnec tion proc edure.

A new G PS fix is sent to the network

tha t is more c urrent tha n the one sent

when the c onnec tion wa s a c quired.

The Modem will rea c quire the

c onnec tion. If the problem c ontinues

a nd a new c onnec tion c a nnot be

ma de, c onta c t your Servic e Provider.

128 G PS fix is too old.

Modem will a ttempt to

rea c quire c onnec tion a fter

rec eiving a new G PS fix.

Verify tha t the Modem ha s a n open

view of the sky to get a G PS fix. If the

problem c ontinues, c onta c t your

Servic e Provider.

G PS fix ma y be too old.

129 Network a c c ess

bloc ked - G PS loc a tion ma y

be too old. If c ondition does

not c lea r, plea se obta in a

new G PS loc a tion.

C onnec tion fa ilure due to

inva lid G PS informa tion for

Verify tha t the Modem ha s a n open

view of the sky to get a c urrent G PS fix.

134 Network servic e is not

a va ila ble - Inva lid position

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Number and Description

Cause

Solution

for selec ted LAI.

G loba l bea m

Rea c quiring c onnec tion...

If the problem c ontinues a fter

rebooting the UT with la test System

Informa tion file(s) a nd va lid G PS fix

plea se c onta c t your Servic e Provider.

This is only a UT sta tus report. No user

a c tion is required

Power sa ving mode is a c tive

135 Sta nd-by-mode –

Norma l opera tion will

resume a utoma tic a lly when

sending or rec eiving da ta ”

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GLOSSARY

APN: Ac c ess Point Na me. APNs c a n be a ssigned to ea c h externa l network interfa c e to a llow

c ommunic a tions a mong multiple Internet Servic e Providers (ISPs). If use of multiple ISPs is

required in your network, on the Sa tellite IP Modem C ontrol Pa d Network Settings sc reen

you c a n ena ble APN a nd enter the va lue supplied by your Servic e Provider.

Bluetooth: Bluetooth is a wireless tec hnology interfa c e method a imed a t simplifying the

c ommunic a tions a mong devic es suc h a s c omputers, modems, a nd mobile phones. It is

one of the three c ommunic a tions interfa c es supported by the Sa tellite IP Modem.

Bluetooth Device Name: A text la bel given to Bluetooth-ba sed devic es. On the Sa tellite IP

Modem C ontrol Pa d Bluetooth sc reen, the defa ult na me of the Modem is “Regiona l

BG AN Sa tellite IP Modem.” You c a n c lic k on a nd selec t the c urrent na me field, enter a

new na me, then selec t the C ha nge Na me button to a pply the new na me.

Bluetooth Passkey: A kind of Persona l Identific a tion Number given to a Bluetooth-ba sed devic e is

used to prevent una uthorised Bluetooth devic es from bonding with it. On the Sa tellite IP

Modem C ontrol Pa d Bluetooth Pa sskey sc reen, the defa ult pa sskey is “blue.” To inc rea se

sec urity, you should c ha nge this pa sskey to a sequenc e of letters a nd numbers of your

c hoosing up to a ma ximum of 10 c ha ra c ters. For a nother devic e to bond to the Modem

with a Bluetooth Pa sskey, tha t pa sskey must be entered on the other devic e.

Bonding: In the Bluetooth interfa c e, this term (sometimes referred to a s “pa iring”) refers to the

a bility of Bluetooth-ba sed devic es to esta blish a c onnec tion with ea c h other. On the

Sa tellite IP Modem C ontrol Pa d Bluetooth sc reen, by ena bling or disa bling bonding, you

c a n determine whether other Bluetooth devic es c a n or c a nnot bond with the Modem. If

bonding is ena bled, the other devic e must ha ve the Modem’s Bluetooth Pa sskey.

Compass: When going through the a ntenna Pointing Proc ess, you referenc e the c ompa ss on

the Sa tellite IP Modem to get the c orrec t direc tion needed for the a ntenna .

Control Pad: The Sa tellite IP Modem C ontrol Pa d progra m lea ds you to a series of menus used for

Modem a dministra tion ta sks, suc h a s c hec king the c urrent Modem sta tus or setting

network pa ra meters.

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DHCP: Dyna mic Host C onfigura tion Protoc ol. DHC P is a c ommunic a tions protoc ol tha t lets

network a dministra tors ma na ge c entra lly a nd a utoma te the a ssignment of IP a ddresses

in a n orga niza tion's network. Using the Internet Protoc ol, ea c h ma c hine tha t c a n

c onnec t to the Internet needs a unique IP a ddress. You must ma ke sure tha t the

Windows network settings on your PC a re set to a llow the network to c hoose IP settings

a utoma tic a lly.

Discoverability: In the Bluetooth interfa c e, this term refers to the a bility of Bluetooth-ba sed

devic es to “find” ea c h other when they a re in the sa me proximity. On the Sa tellite IP

Modem C ontrol Pa d Bluetooth sc reen, by ena bling or disa bling disc overa bility, you c a n

determine whether the Sa tellite IP Modem is disc overa ble or not disc overa ble by other

devic es using Bluetooth.

DNS: Doma in Na me Servic e, a sta tic , hiera rc hic a l na me servic e for TC P/IP hosts. The network

a dministra tor c onfigures the DNS with a list of host na mes a nd IP a ddresses, a llowing users

of worksta tions c onfigured to query the DNS to spec ify remote systems by host na mes

ra ther tha n IP a ddresses. On the Sa tellite IP Modem C ontrol Pa d Network Settings sc reen,

a prima ry a nd possibly a sec onda ry DNS a ddress supplied by your Servic e Provider must

be a ssigned.

Ethernet: Ethernet is a loc a l a rea networking method used widely throughout the c omputer

industry. It is one of the three c ommunic a tions interfa c es supported by the Sa tellite IP

Modem.

Fault Code: A number whic h uniquely referenc es a n error in a ha rdwa re or softwa re system. In

the Sa tellite IP Modem, if there is a fa ult detec ted, the fa ult c ode a nd a desc ription a re

displa yed a t the bottom of the Modem C ontrol Pa d Home a nd Sta tus sc reens.

GPS: G loba l Positioning System. When the G PS rec eiver in the Sa tellite IP Modem gets a bea ring

on a G PS sa tellite, the rec eiver c omputes a nd stores the Modem’s loc a tion on ea rth.

Tha t loc a tion is used in the Pointing Proc ess to obta in your loc a tion rela tive to the

Regiona l BG AN Sa tellite.

Inmarsat Regional BGAN Satellite IP Modem: Referenc ed throughout this doc ument a s the

Satellite IP Modem, this devic e implements a nd ma na ges Regiona l BG AN sa tellite

c ommunic a tions between your c omputer a nd Servic e Provider’s network via one of the

three supported interfa c e methods – USB, Ethernet, or Bluetooth.

Interface Lights: The interfa c e lights on the Sa tellite IP Modem pa nel – USB, Ethernet, a nd

Bluetooth – 1) indic a te the sta te of the c urrently-a c tive interfa c e during Norma l

Opera tiona l Mode, or 2) serve a s a ba r gra ph to indic a te rela tive signa l strength during

Pointing Mode.

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Launch Pad: The Sa tellite IP Modem La unc h Pa d, displa yed on your c omputer, is a list of options

tha t a llow you to set up or modify Modem network a nd c ommunic a tions pa ra meters,

monitor Modem system performa nc e, a nd upgra de Modem softwa re.

Normal Operational Mode: In this mode, the Sa tellite IP Modem is c onnec ted to your network,

a llowing you to perform sta nda rd system a c tivities suc h a s Internet browsing. The other

mode of Modem opera tion is Pointing Mode.

Pointing Mode: In this mode, using the Sa tellite IP Modem Protra c tor a nd C ompa ss, a nd

referenc ing the Pointing Sc reen for indic a tions of signa l strength, you ma nipula te the

Modem a ntenna to get the optimum G PS loc a tion a nd Inma rsa t Regiona l BG AN Sa tellite

signa l strength for your network c onnec tion. Pointing is required during Modem setup or if

the Modem ha s been moved from its previous loc a tion. Onc e you ha ve obta ined the

best a ntenna position, you c a n enter Norma l Opera tiona l Mode a nd be rea dy to

perform sta nda rd a c tivities.

Protractor: An instrument tha t mea sures a ngles, the Sa tellite IP Modem protra c tor provides the

c urrent a ngle of the a ntenna so tha t you c a n a djust it to the a ntenna a ngle spec ified on

the Pointing Sc reen.

QuickStart Wizard: Displa yed on your c omputer, the Sa tellite IP Modem Quic kSta rt Wiza rd is a

progra mme tha t guides you through the Modem insta lla tion a nd setup proc edures,

inc luding interfa c e selec tion a nd a ntenna pointing.

SIM: Subsc riber Identific a tion Module. Your Servic e Provider issues you a SIM, c onta ining your SIM

Persona l Identific a tion Number (PIN) a nd other sec urity-rela ted informa tion. You insert the

SIM into the Sa tellite IP Modem SIM holder a s pa rt of Modem ha rdwa re setup. If you

c onfigure the Modem to ena ble SIM PIN sec urity, ea c h time you invoke the Modem

C ontrol Pa d a fter turning on the Modem, PIN a uthorisa tion is required in order to use the

system.

SIM PIN: A Subsc riber Identific a tion Module (SIM) Persona l Identific a tion Number (PIN) ma y be

supplied by your Servic e Provider. If SIM PIN entry is ena bled on the Sa tellite IP Modem

C ontrol Pa d Sec urity Ma na gement sc reen, a prompt requests you to enter the SIM PIN

ea c h time you run the C ontrol Pa d. This helps prevent una uthorised use of your SIM.

Static IP Address: A sta tic Internet Protoc ol (IP) a ddress is a number tha t is a ssigned to a

c omputer by a n Internet Servic e Provider (ISP) to be its perma nent a ddress on the

Internet. C omputers use IP a ddresses to loc a te a nd ta lk to ea c h other on the Internet. If

Sta tic IP a ddressing is ena bled on the Sa tellite IP Modem C ontrol Pa d Network Settings

sc reen, you must enter a n IP a ddress supplied by your Servic e Provider in the Sta tic Public

Network IP Address field tha t follows.

USB: The Universa l Seria l Bus interfa c e is a sta nda rd protoc ol for ma ny c omputer periphera l

devic es, inc luding modems, sc a nners, digita l c a mera s, printers, a nd others. It is one of

the three c ommunic a tions interfa c es supported by the Sa tellite IP Modem.

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NOTES

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