Dell Server NM176 User Manual
Dell™ PowerEdge™ R200 Systems  
Hardware Owner’s Manual  
Download fwromwWww.wd.eSolml .acnouamls.c|oms.uApll Mp aonruta.lsdSeelalrc. hc oAnmd Download.  
Contents  
1
About Your System  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
11  
11  
Other Information You May Need .  
Accessing System Features During Startup  
12  
Front-Panel Features and Indicators  
Back-Panel Features and Indicators  
.
.
.
.
13  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
17  
Connecting External Devices  
.
.
.
.
.
.
.
.
18  
NIC Indicator Codes .  
System Messages .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
19  
19  
29  
31  
34  
34  
34  
.
Diagnostics Indicator Codes  
System Beep Codes  
Warning Messages  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Diagnostics Messages  
Alert Messages .  
.
.
.
2
Using the System Setup Program  
.
.
.
.
.
.
35  
Entering the System Setup Program  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
35  
35  
36  
Responding to Error Messages  
Using the System Setup Program  
Contents  
3
Download from Www.Somanuals.com. All Manuals Search And Download.  
System Setup Options  
Main Screen  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
36  
36  
39  
39  
40  
41  
42  
43  
44  
.
.
Memory Information Screen .  
CPU Information Screen  
.
.
.
.
.
.
.
.
SATA Configuration Screen  
Integrated Devices Screen .  
Console Redirection Screen  
System Security Screen  
Exit Screen .  
.
.
.
.
.
.
.
.
.
.
System and Setup Password Features  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
45  
45  
48  
Using the System Password  
.
.
.
.
.
.
Using the Setup Password .  
Disabling a Forgotten Password  
.
.
.
.
.
.
.
.
.
.
.
.
.
49  
Baseboard Management Controller  
Configuration  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
49  
50  
50  
Entering the BMC Setup Module .  
BMC Setup Module Options .  
.
.
3
Installing System Components  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
51  
51  
Recommended Tools  
Inside the System  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
51  
Opening and Closing the System  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
53  
53  
54  
54  
55  
Removing the Bezel  
Installing the Bezel .  
Opening the System  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Closing the System  
.
4
Contents  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Cooling Shroud  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
56  
56  
57  
Removing the Cooling Shroud  
Installing the Cooling Shroud  
System Battery .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
58  
Replacing the System Battery  
58  
Optical Drive  
Removing the Optical Drive  
Installing the Optical Drive .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
60  
60  
61  
Configuring the Boot Drive  
Hard Drives  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
62  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
62  
63  
67  
Removing a Hard Drive .  
Installing a Hard Drive  
.
Installing a SAS Controller Card  
Fan Assembly  
.
.
.
.
.
.
.
.
.
.
.
.
68  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
68  
69  
70  
Removing the Fan Assembly .  
Installing the Fan Assembly  
.
Optional PCI Fan Assembly  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
71  
71  
72  
Removing the PCI Fan Assembly .  
Installing the PCI Fan Assembly  
.
Power Supply  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
73  
73  
75  
Removing the Power Supply .  
Installing the Power Supply  
Expansion Cards .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
75  
75  
78  
Installing an Expansion Card .  
Removing an Expansion Card  
Contents  
5
Download from Www.Somanuals.com. All Manuals Search And Download.  
Riser Card  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
79  
79  
80  
Removing the Riser Card .  
Installing the Riser Card  
System Memory  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
81  
81  
82  
84  
Memory Module Installation Guidelines .  
Installing Memory Modules  
Removing Memory Modules  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Processor  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
85  
Replacing the Processor .  
85  
Control Panel Assembly (Service-Only  
Procedure) .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
89  
89  
90  
Removing the Control Panel Assembly .  
Installing the Control Panel Assembly  
.
System Board (Service-Only Procedure)  
Removing the System Board Assembly  
Installing the System Board Assembly .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
91  
91  
94  
4
Troubleshooting Your System  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
97  
97  
Safety First—For You and Your System  
Start-Up Routine .  
.
.
.
.
.
.
.
.
.
.
.
97  
Checking the Equipment .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
98  
98  
Troubleshooting IRQ Assignment Conflicts  
Troubleshooting External Connections .  
Troubleshooting the Video Subsystem .  
.
.
.
.
.
.
.
.
.
.
.
.
99  
99  
Troubleshooting the Keyboard .  
Troubleshooting the Mouse  
.
.
.
.
.
.
.
.
.
.
100  
101  
101  
102  
.
.
Troubleshooting Basic I/O Functions .  
Troubleshooting a Serial I/O Device  
.
6
Contents  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Troubleshooting a USB Device  
Troubleshooting a NIC  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
102  
103  
.
.
.
.
.
Responding to a Systems Management Software  
Alert Message .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
104  
104  
105  
106  
106  
Troubleshooting a Wet System  
.
.
.
Troubleshooting a Damaged System  
Troubleshooting the System Battery  
Troubleshooting the Power Supply .  
Troubleshooting System Cooling Problems .  
.
.
.
.
.
.
.
.
.
.
.
.
107  
Troubleshooting a Fan  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
108  
Troubleshooting System Memory .  
Troubleshooting an Optical Drive .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
108  
110  
111  
113  
114  
Troubleshooting a Hard Drive .  
.
.
Troubleshooting Expansion Cards  
Troubleshooting the Microprocessor .  
5
Running the System Diagnostics  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
117  
117  
Using Dell PowerEdge Diagnostics  
System Diagnostics Features .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
117  
When to Use the System Diagnostics .  
118  
Running the System Diagnostics  
From the Utility Partition  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
118  
118  
118  
.
.
From Removable Bootable Media  
Contents  
7
Download from Www.Somanuals.com. All Manuals Search And Download.  
System Diagnostics Testing Options  
.
.
.
.
.
.
.
.
.
.
119  
Using the Custom Test Options  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
119  
120  
120  
120  
Selecting Devices for Testing  
Selecting Diagnostics Options .  
Viewing Information and Results .  
6
Jumpers and Connectors  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
121  
121  
122  
124  
125  
System Board Jumpers  
System Board Connectors .  
Riser Card Connectors .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Disabling a Forgotten Password  
7
Getting Help  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
127  
Obtaining Assistance  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
127  
128  
129  
129  
Online Services .  
Automated Order-Status Service  
Support Service  
.
.
.
.
.
.
.
.
.
Dell Enterprise Training and Certification  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
129  
129  
129  
130  
131  
133  
Problems With Your Order .  
Product Information .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Returning Items for Warranty Repair or Credit  
Before You Call  
Contacting Dell  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
8
Contents  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165  
Index  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
177  
Contents  
9
Download from Www.Somanuals.com. All Manuals Search And Download.  
10  
Contents  
Download from Www.Somanuals.com. All Manuals Search And Download.  
About Your System  
This section describes the physical, firmware, and software interface features  
that provide and ensure the essential functioning of your system. The  
physical connectors on your system’s front and back panels provide  
convenient connectivity and system expansion capability. The system  
firmware, applications, and operating systems monitor the system and  
component status and alert you when a problem arises. System conditions  
can be reported by any of the following:  
•
•
•
•
•
•
•
Front or back panel indicators  
System messages  
Diagnostic indicator codes  
Beep codes  
Warning messages  
Diagnostics messages  
Alert messages  
This section describes each type of message, lists the possible causes, and  
provides steps to resolve any problems indicated by a message. The system  
indicators and features are illustrated in this section.  
Other Information You May Need  
CAUTION: The Product Information Guide provides important safety and  
regulatory information. Warranty information may be included within this  
document or as a separate document.  
•
•
•
The Rack Installation Guide and Rack Installation Instructions included  
with your rack solution describe how to install your system into a rack.  
The Getting Started Guide provides an overview of system features, setting  
up your system, and technical specifications.  
CDs included with your system provide documentation and tools for  
configuring and managing your system.  
About Your System  
11  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
•
•
•
•
Systems management software documentation describes the features,  
requirements, installation, and basic operation of the software.  
Operating system documentation describes how to install (if necessary),  
configure, and use the operating system software.  
Documentation for any components you purchased separately provides  
information to configure and install these options.  
Updates are sometimes included with the system to describe changes to  
the system, software, and/or documentation.  
NOTE: Always check for updates on support.dell.com and read the updates  
first because they often supersede information in other documents.  
•
Release notes or readme files may be included to provide last-minute  
updates to the system or documentation or advanced technical reference  
material intended for experienced users or technicians.  
Accessing System Features During Startup  
Table 1-1 describes keystrokes that may be entered during startup to access  
system features. If your operating system begins to load before you enter the  
keystroke, allow the system to finish booting, and then restart your system  
and try again.  
Table 1-1. Keystrokes for Accessing System Features  
Keystroke  
Description  
<F2>  
Enters the System Setup program. See "Using the System Setup  
Program" on page 35.  
<F10>  
Opens the utility partition, allowing you to run the system  
diagnostics. See "Running the System Diagnostics" on page 118.  
<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management  
Utility, which allows access to the system event log (SEL). See the  
BMC User’s Guide for more information on setup and use of BMC.  
<Ctrl+C> Enters the SAS Configuration Utility. See your SAS adapter User’s  
Guide for more information.  
<Ctrl+R> Enters the RAID configuration utility, which allows you to configure  
an optional RAID card. For more information, see the documentation  
for your RAID card.  
12  
About Your System  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Table 1-1. Keystrokes for Accessing System Features (continued)  
Keystroke  
Description  
<Ctrl+S>  
Option is displayed only if you have PXE support enabled through the  
System Setup Program (see "SATA Configuration Screen" on page 40  
for options and descriptions for the information fields that appear on  
the SATA Configuration screen). This keystroke allows you to  
configure NIC settings for PXE boot. For more information, see the  
documentation for your integrated NIC.  
<Ctrl+D> If you have the optional Dell Remote Access Controller (DRAC), this  
keystroke allows access to selected DRAC configuration settings. See  
the DRAC User’s Guide for more information on setup and use of  
DRAC.  
Front-Panel Features and Indicators  
Figure 1-1 shows the controls, indicators, connectors, and features on the  
system front panel behind the optional bezel. (To remove the bezel, press the  
latch at the left end of the bezel. See "Opening the System" on page 54.)  
Table 1-2 provides component descriptions.  
About Your System  
13  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Figure 1-1. Front-Panel Features and Indicators  
3
4
2
5
1
12  
6
7
11  
10  
9
8
14  
About Your System  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Table 1-2. Front-Panel Components  
Item  
Component  
Icon  
Description  
1
Power-on indicator,  
power button  
The power button turns system power off  
and on.  
NOTICE: If you turn off the system  
using the power button and the  
system is running an ACPI-compliant  
operating system, the system can  
perform an orderly shutdown before  
power is turned off. If the power  
button is pressed for more than  
4 seconds, the system power will turn  
off regardless of the current  
operating system state. If the system  
is not running an ACPI-compliant  
operating system, power is turned off  
immediately after the power button is  
pressed.  
The power button is enabled in the  
System Setup program. When disabled,  
the button can only turn the system  
power on. For more information, see  
"Using the System Setup Program" on  
page 35 and the operating system's  
documentation.  
The power-on indicator lights or blinks to  
indicate the status of power to the system.  
The power-on indicator lights when the  
system is on. The indicator is off when the  
system is off and power is disconnected  
from the system. The indicator blinks  
when the system is on but in standby  
state, or when the system is off but is still  
connected to the power source.  
To exit from the standby state, briefly  
press the power button.  
About Your System  
15  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Table 1-2. Front-Panel Components (continued)  
Item  
Component  
Icon  
Description  
2
Diagnostic  
The diagnostic indicators aid in  
indicators (4)  
diagnosing and troubleshooting the  
system. For more information, see  
"Diagnostics Indicator Codes" on page 29.  
3
USB connectors (2)  
Connect USB 2.0-compliant devices to  
the system.  
4
5
Hard-drive activity  
indicator  
The green hard-drive activity indicator  
flashes when the hard drives are in use.  
Video connector  
Connects a monitor to the system.  
6
System status  
indicator  
The blue system status indicator lights up  
during normal system operation.  
The amber system status indicator flashes  
when the system needs attention due to a  
system problem.  
7
System  
You can use the system identification  
buttons on the front and back panels to  
locate a particular system within a rack.  
When one of these buttons is pushed, the  
blue system status indicators on the front  
and back panels blink until one of the  
buttons is pushed again.  
identification  
button  
You can also use the systems management  
software to cause the indicators to flash to  
identify a particular system.  
8
Hard drive 1  
Optional 3.5-inch SAS or SATA hard  
drive.  
9
Hard drive 0  
Optical drive  
Bezel  
A 3.5-inch SAS or SATA hard drive.  
10  
11  
Optional.  
Optional  
16  
About Your System  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Table 1-2. Front-Panel Components (continued)  
Item  
Component  
Icon  
Description  
12  
NMI button  
The NMI button is used to troubleshoot  
software and device driver errors when  
using certain operating systems. This  
button can be pressed using the end of a  
paper clip. Use this button only if directed  
to do so by qualified support personnel or  
by the operating system's documentation.  
Back-Panel Features and Indicators  
Figure 1-2 shows the controls, indicators, and connectors located on the  
system's back panel.  
About Your System  
17  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Figure 1-2. Back-Panel Features and Indicators  
1
2
3
4
5
6
7
8
9
10  
12  
11  
1
power supply  
connector  
2
keyboard connector  
3
mouse connector  
4
7
USB connectors (2)  
video connector  
5
8
Kensington lock  
NIC1 connector  
6
9
serial connector  
NIC2 connector  
10 expansion slots (2)  
11 system status  
indicator  
12 system identification  
button  
Connecting External Devices  
When connecting external devices to your system, follow these guidelines:  
•
Most devices must be connected to a specific connector and device drivers  
must be installed before the device operates properly. (Device drivers are  
normally included with your operating system software or with the device  
itself.) See the documentation that accompanied the device for specific  
installation and configuration instructions.  
18  
About Your System  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
•
Always attach an external device while your system and the device are  
turned off. Next, turn on any external devices before turning on the system  
(unless the documentation for the device specifies otherwise).  
See "Using the System Setup Program" on page 35 for information about  
enabling, disabling, and configuring I/O ports and connectors.  
NIC Indicator Codes  
Each NIC on the back panel has an indicator that provides information on  
network activity and link status. See Figure 1-3. Table 1-3 lists the NIC  
indicator codes.  
Figure 1-3. NIC Indicators  
2
1
1
link indicator  
2
activity indicator  
Table 1-3. NIC Indicator Codes  
Indicator  
Indicator Code  
Link and activity indicators are off.  
Link indicator is green.  
The NIC is not connected to the network.  
The NIC is connected to a valid link partner  
on the network.  
Activity indicator is blinking yellow. Network data is being sent or received.  
System Messages  
System messages appear on the screen to notify you of a possible problem  
with the system. Table 1-4 lists the system messages that can occur and the  
probable cause and corrective action for each message.  
About Your System  
19  
Download from Www.Somanuals.com. All Manuals Search And Download.  
           
NOTE: If you receive a system message that is not listed in Table 1-4, check the  
documentation for the application that is running when the message appears or the  
operating system's documentation for an explanation of the message and  
recommended action.  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
Table 1-4. System Messages  
Message  
Causes  
Corrective Actions  
Attempting to  
update Remote  
Configuration.  
Please wait....  
Remote Configuration is in Wait until the process is  
progress.  
complete.  
BIOS Update Attempt Remote BIOS update  
Failed! attempt failed.  
Retry the BIOS update. If  
the problem persists, see  
"Getting Help" on  
page 127.  
Caution! NVRAM_CLR NVRAM_CLR jumper is  
jumper is installed installed.  
on system board.  
Check the System Setup  
configuration settings. See  
"Using the System Setup  
Program" on page 35.  
Remove the NVRAM_CLR  
jumper. See Figure 6-1 for  
jumper locations.  
Data error  
The diskette drive or hard For the operating system,  
drive cannot read the data. run the appropriate utility  
to check the file structure  
of the diskette drive or hard  
drive.  
See your operating system  
documentation for  
information on running  
these utilities.  
20  
About Your System  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Table 1-4. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Decreasing  
available memory  
One or more memory  
modules might be  
Reinstall the memory  
modules and, if necessary,  
improperly seated or faulty. replace them. See "System  
Memory" on page 81.  
See "Troubleshooting  
System Memory" on  
page 108.  
Diskette read  
failure  
Faulty or improperly  
inserted diskette.  
Replace the diskette.  
Diskette subsystem Faulty diskette drive or  
Ensure that the diskette  
drive and optical drive  
cables are properly  
reset failed  
optical drive controller.  
connected. See  
"Troubleshooting a USB  
Device" on page 102 and  
"Troubleshooting an  
Optical Drive" on page 110.  
If the problem persists, see  
"Getting Help" on  
page 127.  
Drive not ready  
Diskette missing or  
improperly inserted in  
diskette drive.  
Reinsert or replace the  
diskette.  
Error: Incorrect  
memory  
The installed memory  
See "Memory Module  
modules are not matched Installation Guidelines" on  
configuration.  
Ensure memory in  
slots DIMM1_A and  
DIMM1_B, DIMM2_A  
and DIMM2_B match  
identically in  
size, speed and  
rank.  
pairs.  
page 81.  
About Your System  
21  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Table 1-4. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Error: Remote  
Access Controller  
initialization  
failure.  
Faulty or improperly  
installed RAC.  
Ensure that the RAC is  
properly installed. See  
"Troubleshooting  
Expansion Cards" on  
page 113.  
Error 8602:  
Loose or improperly  
connected mouse or  
keyboard cable; faulty  
mouse or keyboard.  
Replace the mouse. If the  
problem persists, replace  
the keyboard.  
Auxiliary device  
failure. Verify  
that mouse and  
keyboard are  
securely attached  
to correct  
connectors.  
Gate A20 failure  
General failure  
Faulty keyboard controller See "Getting Help" on  
(faulty system board).  
page 127.  
The operating system is  
unable to carry out the  
command.  
This message is usually  
followed by specific  
information. Take the  
appropriate action to  
resolve the problem.  
Keyboard controller Faulty keyboard controller See "Getting Help" on  
failure  
(faulty system board).  
page 127.  
Keyboard data line Loose or improperly  
Ensure that the keyboard is  
failure  
connected keyboard cable; properly connected. If the  
faulty keyboard; faulty  
keyboard controller.  
problem persists, replace  
the keyboard. If the  
problem persists, see  
"Getting Help" on  
page 127.  
Keyboard failure  
Keyboard stuck key  
failure  
Keyboard fuse has  
failed.  
Keyboard fuse has failed.  
Faulty system board.  
Replace the keyboard.  
If the problem persists, the  
system board is faulty. See  
"Getting Help" on  
page 127.  
22  
About Your System  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Table 1-4. System Messages (continued)  
Message  
Manufacturing mode System is incorrectly  
detected configured.  
Memory address line Faulty or improperly  
Causes  
Corrective Actions  
Ensure that all memory  
failure at address, installed memory modules, modules are properly  
read value  
or faulty system board.  
installed. See  
expecting value  
"Troubleshooting System  
Memory" on page 108. If  
the problem persists, see  
"Getting Help" on  
page 127.  
Memory double word  
logic failure at  
address, read value  
expecting value  
Memory odd/even  
logic failure at  
start address to  
end address  
Memory write/read  
failure at address,  
read value  
expecting value  
Memory tests  
terminated by  
keystroke  
The spacebar was pressed Information only.  
during POST to terminate  
the memory test.  
No boot device  
available  
The system cannot find the If the diskette drive is your  
diskette or hard drive.  
boot device, ensure that a  
bootable disk is in the drive.  
If the hard drive is your  
boot device, ensure that the  
hard drive is installed,  
properly seated, and  
partitioned as a boot  
device.  
Enter the System Setup  
program and verify the boot  
sequence information. See  
your Hardware Owner’s  
Manual for details.  
About Your System  
23  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Table 1-4. System Messages (continued)  
Message  
Causes  
The system configuration Enter the System Setup  
information in the System program and verify the  
Corrective Actions  
No boot sector on  
hard-disk drive  
Setup program might be  
incorrect.  
system configuration  
information for the hard  
drive. See your Hardware  
Owner’s Manual for details.  
If the message continues to  
appear after verifying the  
information in the System  
Setup program, the  
operating system might  
have been corrupted.  
Reinstall the operating  
system. See your operating  
system documentation for  
reinstallation information.  
No timer tick  
interrupt  
A chip on the system board Run the system diagnostics.  
might be malfunctioning. See "Running the System  
Diagnostics" on page 117.  
Not a boot diskette The operating system is  
trying to boot from a  
Insert a diskette that has a  
bootable operating system.  
diskette that does not have  
a bootable operating system  
installed on it.  
Option ROM Checksum PCI device BIOS (Option Ensure that all appropriate  
Error  
ROM) checksum failure is cables are securely  
detected during shadowing. connected to the expansion  
cards. If the problem  
persists, see  
"Troubleshooting  
Expansion Cards" on  
page 113.  
24  
About Your System  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Table 1-4. System Messages (continued)  
Message  
Causes  
Corrective Actions  
PCIe Degraded Link Faulty or improperly  
Reseat the PCIe cards. See  
"Expansion Cards" on  
page 75. If the problem  
persists, see "Getting Help"  
on page 127.  
Width Error:  
Embedded  
installed PCIe card.  
Bus#nn/Dev#nn/Funcn  
Expected Link Width  
is n  
Actual Link Width  
is n  
PCIe Degraded Link Faulty or improperly  
Reseat the PCIe card in the  
Width Error: Slot n installed PCIe card in the specified slot number. See  
specified slot number.  
"Expansion Cards" on  
page 75. If the problem  
persists, see "Getting Help"  
on page 127.  
Expected Link Width  
is n  
Actual Link Width  
is n  
PCIe Training  
Error: Embedded  
Bus#nn/Dev#nn/Funcn  
Faulty or improperly  
installed PCIe card.  
Reseat the PCIe cards. See  
"Expansion Cards" on  
page 75. If the problem  
persists, see "Getting Help"  
on page 127.  
PCIe Training  
Faulty or improperly  
Reseat the PCIe card in the  
Error: Slot n  
installed PCIe card in the specified slot number. See  
specified slot number.  
"Expansion Cards" on  
page 75. If the problem  
persists, see "Getting Help"  
on page 127.  
About Your System  
25  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Table 1-4. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Plug & Play  
Configuration Error initializing PCI device;  
faulty system board.  
Error encountered in  
Install the NVRAM_CLR  
jumper and reboot the  
system. See Figure 6-1 for  
jumper location. Check for  
a BIOS update. If the  
problem persists, see  
"Troubleshooting  
Expansion Cards" on  
page 113. If the problem  
persists, see "Getting Help"  
on page 127.  
Read fault  
The operating system  
cannot read from the  
Replace the diskette.  
Ensure that the diskette  
Requested sector  
not found  
diskette or hard drive, the and hard-drive cables are  
system could not find a properly connected. See  
particular sector on the "Troubleshooting a USB  
disk, or the requested sector Device" on page 102 or  
is defective.  
"Troubleshooting a Hard  
Drive" on page 111 for the  
appropriate drive(s)  
installed in your system.  
Remote  
System could not  
Retry Remote  
Configuration.  
Configuration  
update attempt  
failed  
implement Remote  
Configuration request.  
SATA port 0/1/2  
hard disk drive  
configuration error  
Faulty drive. Parameters  
failure.  
Ensure that the hard drive  
cables are properly  
connected. See  
"Troubleshooting a Hard  
Drive" on page 111.  
SATA port 0/1/2  
hard disk drive  
failure  
Faulty drive. INT13 call  
failure from the drive.  
Ensure that the hard drive  
cables are properly  
connected. See  
"Troubleshooting a Hard  
Drive" on page 111.  
SATA port 0/1/2  
hard disk drive  
auto-sensing error  
26  
About Your System  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Table 1-4. System Messages (continued)  
Message  
Causes  
Corrective Actions  
SATA Port 0/1/2  
SATA Port 0/1/2 set as Auto, Run the System Setup  
hard disk not found no disk installed.  
program to correct the  
settings. See "Using the  
System Setup Program" on  
page 35.  
Sector not found  
Seek error  
Faulty diskette or hard  
See "Troubleshooting a  
USB Device" on page 102  
or "Troubleshooting a Hard  
Drive" on page 111 for the  
appropriate drive installed  
in your system.  
drive.  
Seek operation  
failed  
Shutdown failure  
Shutdown test failure.  
Ensure that all memory  
modules are properly  
installed. See  
"Troubleshooting System  
Memory" on page 108. If  
the problem persists, see  
"Getting Help" on  
page 127.  
The amount of  
system memory has  
changed.  
Faulty memory module.  
Information only, if you  
See "Troubleshooting  
System Memory" on  
page 108. If the problem  
persists, see "Getting Help"  
have changed the memory on page 127.  
configuration.  
Faulty memory module.  
See "Troubleshooting  
System Memory" on  
page 108. If the problem  
persists, see "Getting Help"  
on page 127.  
Time-of-day clock  
stopped  
Faulty battery; faulty  
system board.  
See "Troubleshooting the  
System Battery" on  
page 106. If the problem  
persists, see "Getting Help"  
on page 127.  
About Your System  
27  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Table 1-4. System Messages (continued)  
Message Causes  
Corrective Actions  
Time-of-day not set Incorrect Time or Date  
- please run SETUP settings; faulty system  
Check the Time and Date  
settings. See "Using the  
System Setup Program" on  
page 35. If the problem  
persists, see  
program  
battery.  
"Troubleshooting the  
System Battery" on  
page 106.  
Timer chip counter Faulty system board.  
2 failed  
See "Getting Help" on  
page 127.  
Unexpected  
Faulty or improperly  
Ensure that all memory  
interrupt in  
protected mode  
installed memory modules modules are properly  
or faulty system board.  
installed. See "Memory  
Module Installation  
Guidelines" on page 81. If  
the problem persists, see  
"Troubleshooting System  
Memory" on page 108. If  
the problem persists, see  
"Getting Help" on  
page 127.  
Utility partition  
not available  
Utility partition is not  
Create a utility partition on  
available on the hard disk the boot hard drive. See the  
CDs that came with your  
system.  
Warning! No micro  
code update loaded  
for processor 0  
Micro code update failed. Update the BIOS firmware.  
See "Getting Help" on  
page 127.  
28  
About Your System  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Table 1-4. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Write fault  
Faulty diskette, diskette  
drive, hard drive.  
Replace the diskette.  
Ensure that the diskette  
drive and hard-drive cables  
are properly connected. See  
"Troubleshooting a USB  
Device" on page 102 or  
"Troubleshooting a Hard  
Drive" on page 111 for the  
appropriate drive(s)  
Write fault on  
selected drive  
installed in your system.  
Diagnostics Indicator Codes  
The four diagnostics indicators on the system front panel display error codes  
during system startup. Table 1-5 lists the causes and possible corrective  
actions associated with these codes.  
Table 1-5. Diagnostic Indicator Codes  
Code  
Causes  
Corrective Action  
Possible processor  
failure.  
See "Troubleshooting the  
Microprocessor" on page 114.  
A B C D  
Memory failure.  
See "Troubleshooting System  
Memory" on page 108.  
A B C D  
Possible expansion  
card failure.  
See "Troubleshooting Expansion  
Cards" on page 113.  
A B C D  
= y e l l o w  
= g r e e n  
= o f f  
About Your System  
29  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Table 1-5. Diagnostic Indicator Codes (continued)  
Code  
Causes  
Corrective Action  
Possible video card  
failure.  
See "Troubleshooting Expansion  
Cards" on page 113.  
A B C D  
Diskette drive or hard Ensure that the diskette drive and  
drive failure.  
hard-drive are properly connected.  
See "Installing a Hard Drive" on  
page 67 for information on the  
drives installed in your system.  
A B C D  
Possible USB failure. See "Troubleshooting a USB Device"  
on page 102.  
A B C D  
A B C D  
A B C D  
A B C D  
A B C D  
No memory modules See "Troubleshooting System  
detected.  
Memory" on page 108.  
System board failure. See "Getting Help" on page 127.  
Memory  
configuration error.  
See "Troubleshooting System  
Memory" on page 108.  
Possible system board See "Troubleshooting IRQ  
resource and/or  
system board  
Assignment Conflicts" on page 98.  
If the problem persists, see "Getting  
Help" on page 127.  
hardware failure.  
= y e l l o w  
= g r e e n  
= o f f  
30  
About Your System  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Table 1-5. Diagnostic Indicator Codes (continued)  
Code  
Causes  
Corrective Action  
Possible expansion  
card failure.  
See "Troubleshooting Expansion  
Cards" on page 113.  
A B C D  
Other failure.  
Ensure that the optical drive and  
hard drives are properly connected.  
See "Troubleshooting Your System"  
on page 97 for the appropriate drive  
installed in your system.  
A B C D  
If the problem persists, see "Getting  
Help" on page 127.  
The system is in a  
normal operating  
condition after  
POST.  
Information only.  
A B C D  
= y e l l o w  
= g r e e n  
= o f f  
System Beep Codes  
If an error that cannot be reported on the screen occurs during POST, the  
system may emit a series of beeps that identifies the problem.  
NOTE: If the system boots without a keyboard, mouse, or monitor attached, the  
system does not issue beep codes related to those peripherals.  
If a beep code is emitted, write down the series of beeps and then look it up in  
Table 1-6. If you are unable to resolve the problem by looking up the meaning  
of the beep code, use system diagnostics to identify the possible cause. If you  
are still unable to resolve the problem, see "Getting Help" on page 127.  
About Your System  
31  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Table 1-6. System Beep Codes  
Code  
Cause  
Corrective Action  
1-1-2  
CPU register test failure  
See "Troubleshooting the Microprocessor"  
on page 114.  
1-1-3  
CMOS write/read failure;  
faulty system board  
Faulty system board. See "Getting Help"  
on page 127.  
1-1-4  
1-2-1  
BIOS error  
Reflash the BIOS.  
Programmable interval-timer Faulty system board. See "Getting Help"  
failure; faulty system board  
DMA initialization failure  
on page 127.  
1-2-2  
1-2-3  
See "Troubleshooting System Memory" on  
page 108.  
DMA page register write/read  
failure  
1-3-1  
Main-memory refresh  
verification failure  
1-3-2  
1-3-3  
No memory installed  
Chip or data line failure in the  
first 64 KB of main memory  
1-3-4  
1-4-1  
1-4-2  
Odd/even logic failure in the  
first 64 KB of main memory  
Address line failure in the first  
64 KB of main memory  
Parity failure in the first 64 KB  
of main memory  
1-4-3  
1-4-4  
Fail-safe timer test failure  
Software NMI port test failure  
2-1-1  
Bit failure in the first 64 KB of  
main memory  
through  
2-4-4  
32  
About Your System  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Table 1-6. System Beep Codes (continued)  
Code  
3-1-1  
3-1-2  
3-1-3  
Cause  
Corrective Action  
Slave DMA-register failure  
Master DMA-register failure  
Faulty system board. See "Getting Help"  
on page 127.  
Master interrupt-mask register  
failure  
3-1-4  
3-2-2  
3-2-4  
Slave interrupt-mask register  
failure  
Interrupt vector loading  
failure  
Keyboard-controller test  
failure  
3-3-1  
3-3-2  
CMOS failure  
System configuration check  
failure  
3-3-3  
Keyboard controller not  
detected  
3-3-4  
3-4-1  
3-4-2  
3-4-3  
4-2-1  
4-2-2  
4-2-3  
4-2-4  
Video memory test failure  
Screen initialization failure  
Screen-retrace test failure  
Video ROM search failure  
No timer tick  
Faulty system board. See "Getting Help"  
on page 127.  
Shutdown test failure  
Gate A20 failure  
Unexpected interrupt in  
protected mode  
See "Troubleshooting Expansion Cards"  
on page 113.  
4-3-1  
4-3-2  
Improperly installed or faulty See "Troubleshooting System Memory" on  
memory modules page 108.  
No memory modules installed Install a memory module in the first  
in the first memory module memory module connector. See "System  
connector Memory" on page 81.  
About Your System  
33  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Table 1-6. System Beep Codes (continued)  
Code  
Cause  
Corrective Action  
4-3-3  
Faulty system board  
Faulty system board. See "Getting Help"  
on page 127.  
4-3-4  
Time-of-day clock stopped  
See "Troubleshooting System Memory" on  
page 108. If the problem persists, see  
"Getting Help" on page 127.  
4-4-1  
4-4-4  
Super I/O chip failure; faulty Faulty system board. See "Getting Help"  
system board  
on page 127.  
Cache test failure; faulty  
processor  
See "Troubleshooting the Microprocessor"  
on page 114.  
Warning Messages  
A warning message alerts you to a possible problem and prompts you to  
respond before the system continues a task. For example, before you format a  
diskette, a message will warn you that you may lose all data on the diskette.  
Warning messages usually interrupt the task and require you to respond by  
typing y(yes) or n(no).  
NOTE: Warning messages are generated by either the application or the operating  
system. For more information, see the documentation that accompanied the  
operating system or application.  
Diagnostics Messages  
When you run system diagnostics, an error message may result. Diagnostic  
error messages are not covered in this section. Record the message on a copy  
of the Diagnostics Checklist in "Getting Help" on page 127, and then follow  
the instructions in that section for obtaining technical assistance.  
Alert Messages  
Systems management software generates alert messages for your system. Alert  
messages include information, status, warning, and failure messages for drive,  
temperature, fan, and power conditions. For more information, see the  
systems management software documentation.  
34  
About Your System  
Download from Www.Somanuals.com. All Manuals Search And Download.  
         
Using the System Setup Program  
After you set up your system, run the System Setup program to familiarize  
yourself with your system configuration and optional settings. Record the  
information for future reference.  
You can use the System Setup program to:  
•
Change the system configuration stored in NVRAM after you add, change,  
or remove hardware  
•
•
•
Set or change user-selectable options—for example, the time or date  
Enable or disable integrated devices  
Correct discrepancies between the installed hardware and configuration  
settings  
Entering the System Setup Program  
1
Turn on or restart your system.  
2
Press <F2> immediately after you see the following message:  
<F2> = System Setup  
If your operating system begins to load before you press <F2>, allow the  
system to finish booting, and then restart your system and try again.  
NOTE: To ensure an orderly system shutdown, see the documentation that  
accompanied your operating system.  
Responding to Error Messages  
You can enter the System Setup program by responding to certain error  
messages. If an error message appears while the system is booting, make a note  
of the message. Before entering the System Setup program, see "System  
Messages" on page 19 for an explanation of the message and suggestions for  
correcting errors.  
NOTE: After installing a memory upgrade, it is normal for your system to send a  
message the first time you start your system.  
Using the System Setup Program  
35  
Download from Www.Somanuals.com. All Manuals Search And Download.  
           
Using the System Setup Program  
Table 2-1 lists the keys that you use to view or change information on the  
System Setup program screens and to exit the program.  
Table 2-1. System Setup Program Navigation Keys  
Keys  
Action  
Up arrow or <Shift><Tab>  
Down arrow or <Tab>  
Moves to the previous field.  
Moves to the next field.  
Spacebar, <+>, <–>, left and  
Cycles through the settings in a field. In many  
fields, you can also type the appropriate value.  
right arrows  
<Esc>  
<F1>  
Exits the System Setup program and restarts the  
system if any changes were made.  
Displays the System Setup program's help file.  
NOTE: For most of the options, any changes that you make are recorded but do not  
take effect until you restart the system.  
System Setup Options  
Main Screen  
When you enter the System Setup program, the main System Setup program  
screen appears (see Figure 2-1).  
36  
Using the System Setup Program  
Download from Www.Somanuals.com. All Manuals Search And Download.  
         
Figure 2-1. Main System Setup Program Screen  
Table 2-2 lists the options and descriptions for the information fields that  
appear on the main System Setup program screen.  
NOTE: The System Setup program defaults are listed under their respective  
options, where applicable.  
Table 2-2. System Setup Program Options  
Option  
Description  
System Time  
Resets the time on the system's internal clock.  
Resets the date on the system's internal calendar.  
See "Memory Information Screen" on page 39.  
See "CPU Information Screen" on page 39.  
System Date  
Memory Information  
CPU Information  
SATA Configuration  
Boot Sequence  
See "SATA Configuration Screen" on page 40  
.
Determines the order in which the system searches for boot  
devices during system startup. Available options can  
include the diskette drive, CD drive, hard drives, and  
network.  
Hard-Disk Drive  
Sequence  
Determines the order in which the system searches the hard  
drives during system startup. The selections depend on the  
hard drives installed in your system.  
Using the System Setup Program  
37  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Table 2-2. System Setup Program Options (continued)  
Option  
Description  
USB Flash Drive  
Emulation Type  
Determines the emulation type for a USB flash drive.  
Floppy allows the USB flash drive to act as a removable  
floppy disk, and it will be assigned a drive letter of A: or B:.  
Hard disk allows the USB flash drive to act as a hard drive.  
Auto automatically chooses an emulation type.  
(Auto default)  
Boot Sequence Retry  
Disabled default)  
Enables or disables retrying the boot sequence that was  
(
specified in the Boot Sequence option.  
Integrated Devices  
See "Integrated Devices Screen" on page 41.  
PCI IRQ Assignment  
Displays a screen to change the IRQ assigned to each of the  
integrated devices on the PCI bus, and any installed  
expansion cards that require an IRQ.  
Console Redirection  
System Security  
See "Console Redirection Screen" on page 42.  
Displays a screen to configure the system password and  
setup password features. See "Using the System Password"  
on page 45 and "Using the Setup Password" on page 48 for  
more information.  
Keyboard NumLock  
(On default)  
Determines whether your system starts up with the  
NumLock mode activated on 101– or 102–key keyboards  
(does not apply to 84-key keyboards).  
Report Keyboard Errors Enables or disables reporting of keyboard errors during the  
(Report default)  
POST. Enable this option for host systems that have  
keyboards attached. Select Do Not Report to suppress all  
error messages relating to the keyboard or keyboard  
controller during POST. This setting does not affect the  
operation of the keyboard itself if a keyboard is attached to  
the system.  
38  
Using the System Setup Program  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Memory Information Screen  
Table 2-3 lists the options and descriptions for the information fields that  
appear on the Memory Information screen.  
Table 2-3. Memory Information Screen  
Option  
Description  
System Memory Size  
System Memory Type  
System Memory Speed  
Video Memory  
Displays the amount of main memory in the system.  
Displays the type of memory installed in the system.  
Displays the clock frequency of the main memory.  
Displays the amount of video memory.  
System Memory Testing  
When set to Enabled, system memory tests are  
conducted. When set to Disabled, the memory tests are  
not performed.  
(Enabled default)  
CPU Information Screen  
Table 2-4 lists the options and descriptions for the information fields that  
appear on the CPU Information screen.  
Table 2-4. CPU Information Screen  
Option  
Description  
®
64-bit  
Specifies if the installed processor supports Intel 64-bit  
extensions.  
Core Speed  
Bus Speed  
Displays the clock speed of the processor.  
Displays the bus speed of the processor.  
Logical Processor  
Displays when the processor supports Hyper-Threading  
technology. Enabled permits all logical processors to be  
used by the operating system. Only the first logical  
processor is used by the operating system if Disabled is  
selected.  
(Enabled default)  
VirtualizationTechnology Displays when the processor(s) support Virtualization  
(Disabled default)  
Technology. Enabled permits virtualization software to  
use Virtualization Technology incorporated in the  
processor design. This feature can only be used by software  
that supports Virtualization Technology.  
Using the System Setup Program  
39  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
Table 2-4. CPU Information Screen (continued)  
Option  
Description  
Adjacent Cache Line  
Prefetch  
Enables or disables optimal use of sequential memory  
access. Disable this option for applications that require  
high use of random memory access.  
(Enabled default)  
Hardware Prefetcher  
Enables or disables the hardware prefetcher.  
(Enabled default)  
Demand-Based Power  
Management  
When set to Enabled, the CPU Performance State Tables  
are reported to the operating system. When set to  
Disabled, the Performance State Tables are not reported  
to the operating system.  
(Disabled default)  
If the processor does not support Demand-Based Power  
Management, this field is read-only.  
Processor 0 ID  
Displays the family and model number of the processor.  
Displays the CPU name of the installed Processor 0.  
Processor Name  
Display  
Level  
2
Cache  
Displays the amount of cache memory for the processor.  
Displays the number of cores in the processor.  
Number of Cores  
SATA Configuration Screen  
Table 2-5 lists the options and descriptions for the information fields that  
appear on the SATA Configuration screen.  
Table 2-5. SATA Configuration Screen  
Option  
Description  
Embedded SATA  
Port X  
Enables (ATA Mode) or disables (Off) all SATA ports.  
Enables (Auto) or disables (Off) the SATA hard drive in Port  
X.  
Model  
Displays the drive model of the selected hard drive.  
Displays the drive type of the selected hard drive.  
Displays the total capacity of the selected hard drive.  
Drive Type  
Capacity  
40  
Using the System Setup Program  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Integrated Devices Screen  
Table 2-6 lists the options and descriptions for the information fields that  
appear on the Integrated Devices screen.  
Table 2-6. Integrated Devices Screen Options  
Option  
Description  
User Accessible USB Ports Enables or disables the user accessible USB ports. Options  
(All Ports On default)  
are All Ports On, Only Back Ports On, or All Ports Off.  
Embedded Gb NIC  
(Enabled with PXE  
default)  
Enables or disables the system's integrated NIC. Options  
are Enabled with PXE, Enabled without PXE, and  
Disabled. PXE support allows the system to boot from the  
network. Changes take effect after the system reboots.  
MAC Address  
Displays the MAC address for the integrated 10/100/1000  
NIC. This field does not have user-selectable settings.  
Secondary Embedded Gb Enables or disables the system's secondary integrated  
NIC  
NIC. Options are Enabled without PXE, Enabled with  
PXE, and Disabled. PXE support allows the system to  
boot from the network. Changes take effect after the  
system reboots.  
(Enabled without PXE  
default)  
Secondary NIC MAC  
Address  
Displays the MAC address for the secondary integrated  
10/100/1000 NIC. This field does not have user-selectable  
settings.  
OS Watchdog Timer  
If the system stops responding, the watchdog timer aids in  
recovery of the OS. When set to Enabled, the OS is  
allowed to initialize the timer. When set to Disabled, the  
timer has no effect on the system.  
(Disabled default)  
Using the System Setup Program  
41  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Table 2-6. Integrated Devices Screen Options (continued)  
Option  
Description  
Serial Port 1  
Serial Port options are COM1, COM3, BMC Serial,  
BMC NIC, COM1/BMC, and Off. If an optional remote  
access controller (RAC) is installed in the system, RAC is  
an additional option.  
(COM1 default)  
Serial Port shares three usage models. For standard usage,  
Serial Port attempts to use COM1 first, and then COM3.  
For BMC usage, serial port 1 uses the COM1 address and  
communication can be either via the serial port or the  
integrated shared NIC. RAC control uses only the COM1  
address.  
The COM1/BMC setting allows you to toggle the system  
between a COM1 setting and BMC Serial setting. In this  
mode, press <ESC> to enter the BMC Serial setting and  
press <ESC><q> to return to the COM1 setting.  
Off and COM3 are not available options when Console  
Redirection is set to use Serial Port 1.  
Speaker  
Enables or disables the system internal speaker.  
(On default)  
Console Redirection Screen  
Table 2-7 lists the options and descriptions for the information fields that  
appear on the Console Redirection screen.  
Table 2-7. Console Redirection Screen Options  
Option  
Description  
Console Redirection  
Sets the console redirection feature to Off or Serial Port 1.  
(Off default)  
Failsafe Baud Rate  
Displays if the failsafe baud rate is used for console  
redirection.  
(115200 default)  
Remote Terminal Type Select either VT 100/VT 220 or ANSI.  
(VT 100/VT 220 default)  
Redirection After Boot  
Enables or disables console redirection after your system  
restarts.  
(Enabled default)  
42  
Using the System Setup Program  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
System Security Screen  
Table 2-8 lists the options and descriptions for the information fields that  
appear on the System Security screen.  
Table 2-8. System Security Screen Options  
Option  
Description  
System Password  
Displays the current status of your system's password security  
feature and allows you to assign and verify a new system  
password.  
NOTE: See "Using the System Password" on page 45 for  
instructions on assigning a system password and using or  
changing an existing system password.  
Setup Password  
Restricts access to the System Setup program in the same way  
that you restrict access to your system using the system password  
feature.  
NOTE: See "Using the Setup Password" on page 48 for instructions  
on assigning a setup password and using or changing an existing  
setup password.  
Password Status  
Setting the Setup Password option to Enabled prevents the  
system password from being changed or disabled at system  
start-up.  
To lock the system password, assign a setup password in the  
Setup Password option and then change the Password Status  
option to Locked. In this state, you cannot change the system  
password using the System Password option and the system  
password cannot be disabled at system start-up by pressing  
<Ctrl><Enter>.  
To unlock the system password, enter the setup password in the  
Setup Password field and then change the Password Status  
option to Unlocked. In this state, you can disable the system  
password at system start-up by pressing <Ctrl><Enter> and  
then change the password using the System Password option.  
Using the System Setup Program  
43  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Table 2-8. System Security Screen Options (continued)  
Option  
Description  
Power Button  
Turns system's power off and on.  
• If you turn off the system using the power button and the  
system is running an ACPI-compliant operating system, the  
system can perform an orderly shutdown before power is turned  
off.  
• If the system is not running an ACPI-compliant operating  
system, power is turned off immediately after the power button  
is pressed.  
The button is enabled in the System Setup program. When  
disabled, the button can only turn on system power.  
NOTE: You can still turn on the system by using the power button,  
even if the Power Button option is set to Disabled.  
NMI Button  
This field enables/disables the NMI button on the front panel.  
NOTICE: Use the NMI button only if directed to do so by  
qualified support personnel or by the operating system's  
documentation. Pressing this button halts the operating  
system and displays a diagnostic screen.  
Sets the NMI feature On or Off.  
AC Power Recovery Determines how the system reacts when power is restored to the  
(Last default)  
system. If system is set to Last, the system returns to the last  
power state. On turns on the system after power is restored.  
When set to Off, the system remains off after power is restored.  
Exit Screen  
After you press <Esc> to exit the System Setup program, the Exit screen  
displays the following options:  
•
•
•
Save Changes and Exit  
Discard Changes and Exit  
Return to Setup  
44  
Using the System Setup Program  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
System and Setup Password Features  
NOTICE: The password features provide a basic level of security for the data on  
your system. If your data requires more security, use additional forms of protection,  
such as data encryption programs.  
NOTICE: Anyone can access the data stored on your system if you leave the  
system running and unattended without having a system password assigned or if  
you leave your system unlocked so that someone can disable the password by  
changing a jumper setting.  
Your system is shipped to you without the system password feature enabled. If  
system security is a concern, operate your system only with system password  
protection.  
To change or delete an existing password, you must know the password (see  
"Deleting or Changing an Existing System Password" on page 47). If you forget  
your password, you cannot operate your system or change settings in the System  
Setup program until a trained service technician changes the password jumper  
setting to disable the passwords, and erases the existing passwords. This  
procedure is described in "Disabling a Forgotten Password" on page 125.  
Using the System Password  
After a system password is assigned, only those who know the password have full  
use of the system. When the System Password option is set to Enabled, the  
system prompts you for the system password after the system starts.  
Assigning a System Password  
Before you assign a system password, enter the System Setup program and check  
the System Password option.  
When a system password is assigned, the setting shown for the System Password  
option is Enabled. If the setting shown for the Password Status is Unlocked  
,
you can change the system password. If the Password Status option is Locked  
,
you cannot change the system password. When the system password feature is  
disabled by a jumper setting, the system password is Disabled, and you cannot  
change or enter a new system password.  
Using the System Setup Program  
45  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
When a system password is not assigned and the password jumper on the  
system board is in the enabled (default) position, the setting shown for the  
System Password option is Not Enabled and the Password Status field is  
Unlocked. To assign a system password:  
1
2
3
Verify that the Password Status option is set to Unlocked.  
Highlight the System Password option and press <Enter>.  
Type your new system password.  
You can use up to 32 characters in your password.  
As you press each character key (or the spacebar for a blank space), a  
placeholder appears in the field.  
The password assignment is not case-sensitive. However, certain key  
combinations are not valid. If you enter one of these combinations, the  
system beeps. To erase a character when entering your password, press  
<Backspace> or the left-arrow key.  
NOTE: To escape from the field without assigning a system password, press  
<Enter> to move to another field, or press <Esc> at any time prior to  
completing step 5.  
4
5
Press <Enter>.  
To confirm your password, type it a second time and press <Enter>.  
The setting shown for the System Password changes to Enabled. Exit the  
System Setup program and begin using your system.  
6
Either reboot your system now for your password protection to take effect  
or continue working.  
NOTE: Password protection does not take effect until you reboot the system.  
Using Your System Password to Secure Your System  
NOTE: If you have assigned a setup password (see "Using the Setup Password" on  
page 48), the system accepts your setup password as an alternate system  
password.  
When the Password Status option is set to Unlocked, you have the option to  
leave the password security enabled or to disable the password security.  
46  
Using the System Setup Program  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
To leave the password security enabled:  
1
2
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.  
Type your password and press <Enter>.  
To disable the password security:  
1
2
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.  
Type your password and press <Ctrl><Enter>.  
When the Password Status option is set to Locked whenever you turn on your  
system or reboot your system by pressing <Ctrl><Alt><Del>, type your  
password and press <Enter> at the prompt.  
After you type the correct system password and press <Enter>, your system  
operates as usual.  
If an incorrect system password is entered, the system displays a message and  
prompts you to re-enter your password. You have three attempts to enter the  
correct password. After the third unsuccessful attempt, the system displays an  
error message showing the number of unsuccessful attempts and that the  
system has halted and will shut down. This message can alert you to an  
unauthorized person attempting to use your system.  
Even after you shut down and restart the system, the error message continues to  
be displayed until the correct password is entered.  
NOTE: You can use the Password Status option in conjunction with the System  
Password and Setup Password options to further protect your system from  
unauthorized changes.  
Deleting or Changing an Existing System Password  
1
When prompted, press <Ctrl><Enter> to disable the existing system  
password.  
If you are asked to enter your setup password, contact your network  
administrator.  
2
3
Enter the System Setup program by pressing <F2> during POST.  
Select the System Security screen field to verify that the Password Status  
option is set to Unlocked  
.
4
When prompted, type the system password.  
Using the System Setup Program  
47  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
5
Confirm that Not Enabled is displayed for the System Password option.  
If Not Enabled is displayed for the System Password option, the system  
password has been deleted. If Enabled is displayed for the System  
Password option, press the <Alt><b> key combination to restart the  
system, and then repeat steps 2 through 5.  
Using the Setup Password  
Assigning a Setup Password  
You can assign (or change) a setup password only when the Setup Password  
option is set to Not Enabled. To assign a setup password, highlight the Setup  
Password option and press the <+> or <–> key. The system prompts you to  
enter and verify the password. If a character is illegal for password use, the  
system beeps.  
NOTE: The setup password can be the same as the system password. If the two  
passwords are different, the setup password can be used as an alternate system  
password. However, the system password cannot be used in place of the setup  
password.  
You can use up to 32 characters in your password.  
As you press each character key (or the spacebar for a blank space), a placeholder  
appears in the field.  
The password assignment is not case-sensitive. However, certain key  
combinations are not valid. If you enter one of these combinations, the system  
beeps. To erase a character when entering your password, press <Backspace> or  
the left-arrow key.  
After you verify the password, the Setup Password setting changes to Enabled  
.
The next time you enter the System Setup program, the system prompts you for  
the setup password.  
A change to the Setup Password option becomes effective immediately  
(restarting the system is not required).  
Operating With a Setup Password Enabled  
If Setup Password is set to Enabled, you must enter the correct setup password  
before you can modify most of the System Setup options. When you start the  
System Setup program, the program prompts you to enter a password.  
48  
Using the System Setup Program  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
If you do not enter the correct password in three attempts, the system lets you  
view, but not modify, the System Setup screens—with the following exception:  
If System Password is not set to Enabled and is not locked through the Password  
Status option, you can assign a system password (however, you cannot disable or  
change an existing system password).  
NOTE: You can use the Password Status option in conjunction with the Setup  
Password option to protect the system password from unauthorized changes.  
Deleting or Changing an Existing Setup Password  
1
2
Enter the System Setup program and select the System Security option.  
Highlight the Setup Password option, press <Enter> to access the setup  
password window, and press <Enter> twice to clear the existing setup  
password.  
The setting changes to Not Enabled  
.
3
If you want to assign a new setup password, perform the steps in "Assigning  
a Setup Password" on page 48.  
Disabling a Forgotten Password  
See "Disabling a Forgotten Password" on page 125.  
Baseboard Management Controller Configuration  
The Baseboard Management Controller (BMC) enables configuring,  
monitoring, and recovery of systems remotely. BMC provides the following  
features:  
•
•
•
•
•
•
Uses the system’s serial port and integrated NIC  
Fault logging and SNMP alerting  
Access to system event log and sensor status  
Control of system functions including power on and off  
Support is independent of the system’s power or operating state  
Provides text console redirection for system setup, text-based utilities, and  
operating system consoles  
NOTE: To remotely access the BMC through the integrated NIC, you must connect  
the network connection to integrated NIC1.  
Using the System Setup Program  
49  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
For additional information on using BMC, see the documentation for the BMC  
and systems management applications.  
Entering the BMC Setup Module  
1
2
Turn on or restart your system.  
Press <Ctrl-E> when prompted after POST.  
If your operating system begins to load before you press <Crtl-E>,  
allow the system to finish booting, and then restart your system and try  
again.  
BMC Setup Module Options  
For information about the BMC Setup Module options and how to configure  
the emergency management port (EMP), see the BMC User’s Guide.  
50  
Using the System Setup Program  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Installing System Components  
This section describes how to install the following system components:  
•
•
•
•
•
•
•
•
•
•
•
•
•
Cooling shroud  
System battery  
Optical drive  
Hard drives  
Fan assembly  
Optional PCI fan  
Power supply  
Expansion cards  
Riser card  
System memory  
Processor  
Control panel  
System board  
Recommended Tools  
You may need the following items to perform the procedures in this section:  
•
•
•
Key to the system keylock  
Wrist grounding strap  
#2 Phillips screwdriver  
Inside the System  
In Figure 3-1, the bezel and system cover are removed to provide an interior  
view of the system.  
Installing System Components  
51  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
Figure 3-1. Inside the System  
4
5
3
6
2
7
1
10  
8
9
1
4
optical drive (optional)  
2
5
PCI fan (optional)  
3
riser card  
PCI expansion card  
(optional)  
processor and heat  
sink  
6
memory modules (4)  
7
power supply  
8
processor fan module  
9
hard drive 1  
10 hard drive 0  
The system board holds the system's control circuitry and other electronic  
components. The processor and memory are installed directly on the system  
board. Using a riser card, the system can accommodate two expansion cards.  
The peripheral bays provide space for up to two hard drives and an optional  
optical drive. Power is supplied to the system board and drives through one  
nonredundant power supply.  
52  
Installing System Components  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Opening and Closing the System  
The system is enclosed by an optional bezel and cover. To upgrade or  
troubleshoot the system, remove the bezel and cover.  
Removing the Bezel  
1
2
3
Unlock the bezel. See Figure 3-2.  
Unlatch the left end of the bezel and rotate it away from the front panel.  
Unhook the right end of the bezel and pull the bezel away from the  
system.  
Figure 3-2. Installing and Removing the Optional Bezel  
1
2
1
key lock  
2
bezel  
Installing System Components  
53  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
Installing the Bezel  
1
2
3
Hook the right end of the bezel into the bezel slot on the right side of the  
system front plate  
Rotate the other end of the bezel toward the front panel and press the  
bezel onto the panel to engage the latch.  
Lock the bezel.  
Opening the System  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
2
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and peripherals.  
Extend the system out of the rack to the locked position. If the system is  
installed on static rails, remove the system from the rack and place it on a  
work surface.  
3
4
5
To remove the system cover, loosen the thumbscrew at the back of the  
system. See Figure 3-3.  
Slide the cover backward about 1.3 cm (0.5 inch), and grasp the cover on  
both sides.  
Carefully lift the cover away from the system.  
54  
Installing System Components  
Download from Www.Somanuals.com. All Manuals Search And Download.  
         
Figure 3-3. Installing and Removing the System Cover  
1
2
1
system cover  
2
thumbscrew  
Closing the System  
1
2
3
Ensure that you did not leave tools or parts inside the system.  
Place the cover over the sides of the chassis, and slide the cover forward.  
Tighten the thumbscrew at the back of the system to secure the cover. See  
Figure 3-3.  
4
5
Replace the system in the rack, and reconnect the peripheral cables.  
Reconnect the system to the electrical outlet, and turn on the system.  
Installing System Components  
55  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Cooling Shroud  
The cooling shroud covers the processor and system battery and provides air  
flow to these components and the system memory.  
Removing the Cooling Shroud  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
2
Open the system. See "Opening the System" on page 54.  
While grasping the cooling shroud, press the release latch and lift the  
shroud away from the fan assembly. See Figure 3-4.  
3
Remove the cooling shroud.  
56  
Installing System Components  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Figure 3-4. Installing and Removing the Cooling Shroud  
3
1
2
1
tab  
2
release latch  
3
cooling shroud  
Installing the Cooling Shroud  
1
2
3
Insert the tab on the side of the cooling shroud and the release latch into  
the fan assembly. See Figure 3-4.  
Push the cooling shroud down until the release latch snaps into place,  
securing the shroud to the fan assembly.  
Close the system. See "Closing the System" on page 55.  
Installing System Components  
57  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
System Battery  
Replacing the System Battery  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
Enter the System Setup program and, if possible, make a printed copy of  
the System Setup screens.  
See "Using the System Setup Program" on page 35.  
2
3
Open the system. See "Opening the System" on page 54.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 56.  
4
5
Remove the riser card. See "Removing the Riser Card" on page 79.  
Locate the battery on the system board. See Figure 6-2 for the battery  
location.  
6
7
Grasp the battery with your fingers and pull it out of the battery socket.  
See Figure 3-5.  
Push the new battery into the battery socket as shown in Figure 3-5.  
NOTE: The side of the battery labeled "+" must face toward the open side of  
the battery socket.  
58  
Installing System Components  
Download from Www.Somanuals.com. All Manuals Search And Download.  
         
Figure 3-5. Replacing the Battery  
1
2
3
1
battery  
2
battery socket  
3
retention tab  
8
9
Reinstall the riser card. See "Installing the Riser Card" on page 80.  
Install the cooling shroud. See "Installing the Cooling Shroud" on page 57.  
10 Close the system. See "Closing the System" on page 55.  
11 Enter the System Setup program to confirm that the battery operates  
properly.  
12 From the main screen, select System Time to enter the correct time and  
date.  
Also, re-enter any system configuration information that is no longer  
displayed on the System Setup screens, and then exit the System Setup  
program.  
13 To test the newly installed battery, see "Troubleshooting the System  
Battery" on page 106.  
Installing System Components  
59  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Optical Drive  
The optional optical drive is mounted in a bracket using two alignment pins  
and a spring clip on top of hard drive 0. An interposer card is connected to the  
back of the drive which allows the drive to be connected to the SATA_2  
connector on the system board.  
Removing the Optical Drive  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
2
Open the system. See "Opening the System" on page 54.  
Disconnect the power and interface cables from the optical drive's  
interposer card.  
3
Pull the two captive fasteners that secure the interposer card to the hard  
drive 0 carrier. See Figure 3-6.  
4
5
Disconnect the interposer card from the optical drive.  
Press the bracket release lever that secures the optical drive to the hard  
drive 0 carrier. See Figure 3-6.  
6
Lift and tilt the optical drive up and out of the bracket as shown in  
Figure 3-6.  
60  
Installing System Components  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Figure 3-6. Removing and Installing the Optional Optical Drive  
2
3
4
5
1
6
8
7
1
4
7
interposer board  
power cable  
2
5
captive fasteners (2)  
retaining pins (4)  
hard drive 0  
3
6
interface cable  
mounting holes (4)  
bracket release lever  
8
Installing the Optical Drive  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
2
Align the optical drive's mounting holes with the retaining pins on the  
hard drive 0 bracket. See Figure 3-6.  
Rotate the drive downward until it snaps into place.  
Installing System Components  
61  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
3
Connect the interposer card to the optical drive.  
Push the plungers into the captive fastener barrels until they snap into  
place.  
4
5
Connect the interface and power cables to the optical drive's interposer  
card.  
Close the system. See "Closing the System" on page 55.  
Configuring the Boot Drive  
The drive or device from which the system boots is determined by the boot  
order specified in the System Setup program. See "Using the System Setup  
Program" on page 35. To boot the system from a hard drive or drive array, the  
drive(s) must be connected to the appropriate controller:  
•
•
•
For systems using the integrated hard-drive controller, the master drive  
(drive 0) must be connected to the SATA_0 connector on the system  
board. To identify system board connectors, see Figure 6-2.  
For systems with a SAS controller installed, the hard drive must be  
connected to the SAS controller card. See the documentation that  
accompanied the controller card.  
To boot from a SAS RAID array, the drive must be connected to the RAID  
controller card. See the documentation that accompanied the controller  
card.  
Hard Drives  
Your system contains up to two non-hot-pluggable SATA or SAS hard drives.  
If your system contains SAS hard drives, they must be connected to a SAS  
controller card. The cables for hard drive 1 are routed through a cable clamp  
mounted to the chassis.  
62  
Installing System Components  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Removing a Hard Drive  
The procedures for removing and installing SATA or SAS hard drives are the  
same.  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
2
Open the system. See "Opening the System" on page 54.  
If applicable, remove the optical drive.  
Remove the optical drive if you are removing hard drive 0. See "Removing  
the Optical Drive" on page 60.  
3
Disconnect the power and interface cables from the hard drive.  
The interface cables for SATA hard drives are connected to the system  
board. See Figure 6-2 for the location of the system board connectors.  
The interface cables for SAS hard drives are connected to a controller card.  
4
5
Pull up on the plunger that secures the hard-drive carrier to the chassis.  
See Figure 3-7 and Figure 3-8.  
Slide the hard-drive carrier backward and lift the carrier out of the chassis.  
See Figure 3-7 and Figure 3-8.  
Installing System Components  
63  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Figure 3-7. Removing the HDD0 Hard-Drive Carrier  
1
2
3
4
5
6
1
4
HDD0 hard-drive  
carrier  
2
5
power cable  
notches (4)  
3
6
interface cable  
tabs (4)  
plunger  
64  
Installing System Components  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Figure 3-8. Removing the HDD1 Hard-Drive Carrier  
2
3
4
1
6
5
1
4
HDD1 hard-drive  
carrier  
2
5
plunger  
3
6
power cable  
tabs (4)  
interface cable  
notches (4)  
6
Using a #2 Phillips screwdriver, remove the four screws that secure the  
hard drive to the carrier and remove the drive from the carrier. See  
Figure 3-9 and Figure 3-10.  
Installing System Components  
65  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Figure 3-9. Removing the Hard Drive From the HDD0 Drive Carrier  
1
2
3
4
1
4
HDD0 hard-drive carrier  
mounting holes (4)  
2
screws (4)  
3
hard drive  
66  
Installing System Components  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Figure 3-10. Removing the Hard Drive From the HDD1 Drive Carrier  
1
2
3
4
1
4
HDD1 hard-drive carrier  
mounting holes (4)  
2
screws (4)  
3
hard drive  
Installing a Hard Drive  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
2
Align the hard-drive mounting holes with the holes in the drive carrier.  
Using a #2 Phillips screwdriver, install the four screws that secure the hard  
drive to the carrier. See Figure 3-10.  
3
Align the hard-drive carrier so that the tabs on the chassis slide into the  
notches in the carrier. See Figure 3-7.  
4
5
Slide the carrier forward until it stops.  
Press down on the plunger to secure the hard-drive carrier to the chassis.  
See Figure 3-7 and Figure 3-8.  
Installing System Components  
67  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
6
Connect the power and interface cables to the new drive:  
•
If no SAS controller card is present, attach SATA interface cables to  
the hard drives and the SATA connectors on the system board.  
Connect hard drive 0 to the SATA_0 connector and hard drive 1 to the  
SATA_1 connector. See Figure 6-2 for the location of the SATA  
connectors.  
•
If a SAS controller card is present, attach the HDD0 cable from the  
SAS controller to hard drive 0 and attach the HDD1 cable to hard  
drive 1. See the controller card documentation for further  
information.  
7
8
Install the CD drive.  
Install the CD drive if you are removing hard drive 0. See "Installing the  
Optical Drive" on page 61.  
Close the system. See "Closing the System" on page 55.  
Installing a SAS Controller Card  
See "Installing an Expansion Card" on page 75 for general instructions about  
installing the controller card. See the controller card documentation for  
specific information on installing and configuring the card.  
NOTICE: If your SAS controller has an external storage connector, you must install  
the optional PCI fan assembly in your system to maintain the proper cooling  
environment. Failure to install the fan assembly could result in the system  
overheating and shutting down unexpectedly. See "Installing the PCI Fan Assembly"  
on page 72 for instructions on installing the PCI fan assembly.  
Fan Assembly  
The fan assembly contains two fans and provides cooling for the processor  
and memory modules.  
68  
Installing System Components  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
Removing the Fan Assembly  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
2
Open the system. See "Opening the System" on page 54.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 56.  
3
Disconnect the fan assembly’s power cable from the system board. See  
Figure 3-11.  
4
5
6
7
Remove the data cable from hard drive 1 if installed. See Figure 3-11.  
Remove the hard drive 0 power cable if installed.  
Pull the cables out of the fan assembly’s cable tray. See Figure 3-11.  
While pressing the two release levers on the fan assembly, lift the fan  
assembly off of the two securing posts and out of the chassis. See  
Figure 3-11.  
Installing System Components  
69  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Figure 3-11. Installing and Removing the Fan Assembly  
1
2
5
3
4
1
4
release levers (2)  
2
5
power cable  
cable tray  
3
securing posts (2)  
hard drive 1 data cable  
Installing the Fan Assembly  
1
Align the holes in the fan assembly with the two fan assembly securing  
posts. See Figure 3-11.  
2
Lower the fan assembly until the release levers snap onto the securing  
posts.  
3
4
Route the cables in the fan assembly cable tray. See Figure 3-11.  
Reconnect the hard drive 1 data cable to the hard drive. See Figure 3-11.  
70  
Installing System Components  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
5
6
7
Reconnect the fan assembly power cable to the system board.  
Install the cooling shroud. See "Installing the Cooling Shroud" on page 57.  
Close the system. See "Closing the System" on page 55.  
Optional PCI Fan Assembly  
The optional PCI fan module provides cooling for the expansion cards.  
NOTICE: Your system requires the PCI fan assembly if your system has a SAS  
controller that can be connected to an external storage system. Removing the fan  
assembly or disabling the fan could result in your system overheating and shutting  
down unexpectedly.  
Removing the PCI Fan Assembly  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
2
Open the system. See "Opening the System" on page 54.  
Disconnect the following cables from the system board and SAS controller  
(if present):  
•
•
•
•
•
fan power cable  
intrusion switch cable  
hard drive interface cables  
control panel interface cable  
optical drive interface cable (if present)  
3
4
5
Pull the interface cables through the panel cutout and fold them out of the  
way. See Figure 3-12.  
Using a #2 Phillips screwdriver, remove the two screws securing the PCI  
fan assembly to the chassis. See Figure 3-12.  
Remove the fan assembly from the system.  
Installing System Components  
71  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Figure 3-12. Installing and Removing the PCI Fan Assembly  
1
2
3
4
1
4
PCI fan assembly  
2
screws (2)  
3
panel cutout  
chassis intrusion switch  
Installing the PCI Fan Assembly  
1
Align the fan assembly with the screw holes on the chassis and use a #2  
Phillips screwdriver to install the two mounting screws. See Figure 3-12.  
2
Connect the fan’s power cable to the PCI FAN connector on the system  
board. See Figure 6-2 for the location of the connector.  
72  
Installing System Components  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
3
Connect the intrusion switch cable to the INTRUSION_SWITCH  
connector on the system board. See Figure 6-2 for the location of the  
connector.  
4
5
Route all interface connectors through the panel cutout.  
Connect the hard-drive connectors to the SATA connectors on the system  
board or to the SAS controller, if present. See "Installing a Hard Drive" on  
page 67.  
6
7
8
Connect the control panel interface cable to the FP_CONN1 connector  
on the system board. See Figure 6-2 for the location of the connector.  
Connect the optical drive interface cable to the SATA_2 connector on the  
system board. See Figure 6-2 for the location of the connector.  
Close the system. See "Closing the System" on page 55.  
Power Supply  
The system supports a single nonredundant power supply.  
Removing the Power Supply  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
2
Open the system. See "Opening the System" on page 54.  
Disconnect the following power supply cables:  
a
b
c
P3 from the hard drive cable harness  
P2 from system board connector 12V  
P1 from system board connector PWR_CONN  
3
4
Using a #2 Phillips screwdriver, remove the screw at the front of the power  
supply that secures the power supply to the chassis. See Figure 3-13.  
Slide the power supply forward and lift straight up to remove the power  
supply from the chassis.  
Installing System Components  
73  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
Figure 3-13. Installing and Removing the Power Supply  
3
4
2
1
5
7
6
1
4
7
screw  
2
5
P1 connector  
pins (4)  
3
P2 connector  
power supply  
P3 connector  
6
securing brackets (4)  
74  
Installing System Components  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Installing the Power Supply  
1
2
3
Lower the power supply into the chassis and slide it backward until the  
four pins on the power supply are engaged into the securing brackets.  
Using a #2 Phillips screwdriver, install the screw at the front of the power  
supply that secures the power supply to the chassis.  
Connect the following power supply cables:  
a
b
c
P3 to the hard drive cable harness  
P2 to the system board connector 12V  
P1 to the system board connector PWR_CONN  
4
Close the system. See "Closing the System" on page 55.  
Expansion Cards  
The system is available with an optional PCIe riser card or PCI-X/PCIe riser  
card. The PCIe riser card contains two PCIe expansion slots with x8-lane  
connectors—slot 1 has x4-lane capability and slot 2 has x8-lane capability.  
The PCI-X/PCIe riser card provides one PCI-X expansion slot and one PCIe  
x8-lane expansion slot. If you are installing a remote access controller card, it  
must be installed in the upper slot of a PCI-X/PCIe riser card. See "PCIe Riser  
Card Connectors" on page 124 for the locations of the expansion-card slots on  
the two types of riser cards.  
Installing an Expansion Card  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
2
Open the system. See "Opening the System" on page 54.  
Remove the expansion-card retainer adjacent to the expansion card slots.  
See Figure 3-14.  
3
Slide the expansion-card sliding retainer to the retracted or open position.  
See Figure 3-15.  
Installing System Components  
75  
Download from Www.Somanuals.com. All Manuals Search And Download.  
             
4
Remove the filler bracket on the slot you will be using.  
NOTE: Keep this bracket if you need to remove the expansion card. Filler  
brackets must be installed over empty expansion card slots to maintain Federal  
Communications Commission (FCC) certification of the system. The brackets  
also keep dust and dirt out of the system and aid in proper cooling and airflow  
inside the system.  
5
Insert the expansion card firmly into the expansion-card connector on the  
riser card until the card is fully seated.  
NOTE: Ensure that the expansion-card bracket is also inserted into the  
securing slot on the chassis's back panel.  
6
7
Replace the expansion-card retainer. See Figure 3-14.  
Slide the expansion-card sliding retainer to the closed position so that it  
engages the edge of the expansion card. See Figure 3-15.  
8
9
Connect any internal or external cable(s) to the expansion card.  
NOTE: You may need to remove the riser card in order to install certain  
expansion cards with internal connectors. See "Riser Card" on page 79.  
Close the system. See "Closing the System" on page 55.  
76  
Installing System Components  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Figure 3-14. Installing and Removing Expansion Cards  
1
2
3
5
4
1
4
expansion-card  
retainer  
2
5
slot 1  
3
slot 2  
expansion-card  
connector (on riser  
card)  
expansion card  
Installing System Components  
77  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Figure 3-15. Opening and Closing the Expansion-Card Sliding Retainer  
2
1
3
1
expansion-cardsliding  
retainer  
2
release tab  
3
expansion card  
Removing an Expansion Card  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
2
Open the system. See "Opening the System" on page 54.  
Disconnect any internal or external cable(s) that are connected to the  
expansion card.  
3
4
Lift the expansion-card retainer adjacent to the PCI slots. See Figure 3-14.  
Slide the expansion-card sliding retainer to the retracted or open position.  
See Figure 3-15.  
78  
Installing System Components  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
5
6
Grip the edges of the expansion card with the fingers of both hands and  
carefully work the card out of the expansion-card connector.  
If you are permanently removing the card, replace the metal filler bracket  
over the empty card-slot opening.  
NOTE: Filler brackets must be installed over empty expansion-card slots to  
maintain FCC certification of the system. The brackets also keep dust and dirt  
out of the system and aid in proper cooling and airflow inside the system.  
7
8
Replace the expansion-card retainer.  
Close the system. See "Closing the System" on page 55.  
Riser Card  
The riser card provides two expansion-card slots. See "Expansion Cards" on  
page 75 for detailed information on the expansion-card slots.  
Removing the Riser Card  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
2
Open the system. See "Opening the System" on page 54.  
Remove any expansion card(s). See "Removing an Expansion Card" on  
page 78.  
3
4
Using a #2 Phillips screwdriver, remove the two screws that secure the riser  
card to the chassis. See Figure 3-16.  
Lift the riser card straight up and remove the riser card from the system.  
Installing System Components  
79  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Figure 3-16. Installing and Removing the Riser Card  
1
2
1
screws (2)  
2
riser card  
Installing the Riser Card  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
2
3
4
Insert the riser card firmly into the riser card connector on the system  
board until the riser card is fully seated.  
Using a #2 Phillips screwdriver, install the two screws that secure the riser  
card to the system board.  
Install any expansion card(s). See "Installing an Expansion Card" on  
page 75.  
Close the system. See "Closing the System" on page 55.  
80  
Installing System Components  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
System Memory  
The four memory module sockets are located on the system board adjacent to  
the power supply and can accommodate 512 MB to 8 GB of unbuffered ECC  
PC-5300/6400 (DDR2 667 or DDR 800) memory. See Figure 6-2 for the  
location of the memory module sockets.  
You can upgrade the system memory by installing combinations of 512-MB,  
1-GB, and 2-GB unbuffered memory modules. If you receive an error message  
stating that maximum memory has been exceeded, see "System Messages" on  
page 19 for more information. You can purchase memory upgrade kits from  
Dell.  
NOTE: The memory modules must be PC-5300/6400 compliant.  
Memory Module Installation Guidelines  
The memory module sockets are arranged in banks (1 and 2) on two channels  
(A and B).  
The memory module banks are identified as follows:  
Bank 1: DIMM1_A and DIMM1_B  
Bank 2: DIMM2_A and DIMM2_B  
The memory module banks must be installed in identical pairs in  
configurations that have more than one memory module. For example, if  
socket DIMM1_A contains a 512-MB memory module, then the second  
memory module to be installed must be a 512-MB memory module in socket  
DIMM1_B.  
Table 3-1 shows examples of different memory configurations, based on the  
following guidelines:  
•
•
The minimum memory configuration is 512 MB.  
If only one memory module is installed, it must be installed in the  
DIMM1_A socket.  
•
•
A bank must contain identical memory modules.  
Install the memory modules in bank 1 (DIMM1_x) before installing  
memory modules in bank 2 (DIMM2_x).  
•
Installing three memory modules is not supported.  
Installing System Components  
81  
Download from Www.Somanuals.com. All Manuals Search And Download.  
         
Table 3-1. Sample Memory Module Configurations  
Total Memory DIMM1_A  
DIMM2_A  
None  
DIMM1_B  
None  
DIMM2_B  
None  
512 MB  
1 GB  
1 GB  
2 GB  
2 GB  
3 GB  
4 GB  
4 GB  
5 GB  
6 GB  
8 GB  
512 MB  
512 MB  
1 GB  
None  
512 MB  
None  
None  
None  
None  
512 MB  
1 GB  
512 MB  
None  
512 MB  
1 GB  
512 MB  
None  
1 GB  
512 MB  
1 GB  
1 GB  
512 MB  
1 GB  
1 GB  
1 GB  
2 GB  
None  
2 GB  
None  
2 GB  
512 MB  
1 GB  
2 GB  
512 MB  
1 GB  
2 GB  
2 GB  
2 GB  
2 GB  
2 GB  
2 GB  
Installing Memory Modules  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
2
3
Open the system. See "Opening the System" on page 54.  
Locate the memory module sockets. See Figure 6-2.  
Press the ejectors on the memory module socket down and out, as shown  
in Figure 3-17, to allow the memory module to be inserted into the socket.  
4
Align the memory module's edge connector with the alignment keys of the  
memory module socket, and insert the memory module in the socket.  
NOTE: The memory module socket has two alignment keys that allow you to  
install the memory module in the socket in only one way.  
82  
Installing System Components  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
5
Press down on the memory module with your thumbs while pulling up on  
the ejectors with your index fingers to lock the memory module into the  
socket.  
When the memory module is properly seated in the socket, the ejectors on  
the memory module socket align with the ejectors on the other sockets  
that have memory modules installed.  
6
Repeat step 2 through step 5 of this procedure to install the remaining  
memory modules. See Table 3-1 for valid memory configurations.  
7
8
Close the system. See "Closing the System" on page 55.  
(Optional) Press <F2> to enter the System Setup program, and check the  
System Memory setting on the main System Setup screen.  
The system should have already changed the value to reflect the newly  
installed memory.  
9
If the value is incorrect, one or more of the memory modules may not be  
installed properly. Repeat step 1 through step 8 of this procedure, checking  
to ensure that the memory modules are firmly seated in their sockets.  
10 Run the system memory test in the system diagnostics. See "Running the  
System Diagnostics" on page 117.  
Installing System Components  
83  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Figure 3-17. Installing and Removing a Memory Module  
1
2
3
4
1
4
memory module  
2
memory module  
socket ejectors (2)  
3
socket  
alignment keys (2)  
Removing Memory Modules  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
2
3
Open the system. See "Opening the System" on page 54.  
Locate the memory module sockets. See Figure 6-2.  
Press down and out on the ejectors on each end of the socket until the  
memory module pops out of the socket. See Figure 3-17.  
4
Close the system. See "Closing the System" on page 55.  
84  
Installing System Components  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Processor  
You can upgrade the processor to take advantage of future options in speed  
and functionality. The processor and its associated internal cache memory are  
contained in a land grid array (LGA) package that is installed in a ZIF socket  
on the system board.  
Replacing the Processor  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
Open the system. See "Opening the System" on page 54.  
NOTICE: Never remove the heat sink from a processor unless you intend to remove  
the processor. The heat sink is necessary to maintain proper thermal conditions.  
NOTE: When you remove the heat sink, the possibility exists that the processor  
might adhere to the heat sink and be removed from the socket. It is recommended  
that you remove the heat sink while the processor is still warm.  
2
3
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 56.  
Using a #2 Phillips screwdriver, loosen the four captive screws that secure  
the heat sink to the system board. See Figure 3-18.  
Installing System Components  
85  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
Figure 3-18. Installing and Removing the Heat Sink  
2
1
1
captive screws (4)  
2
heat sink  
4
5
Wait 30 seconds for the heat sink to loosen from the processor.  
If the heat sink has not separated from the processor, carefully rotate the  
heat sink in a clockwise, then counterclockwise, direction until it releases  
from the processor. Do not pry the heat sink off of the processor.  
6
7
Lift the heat sink off of the processor and set the heat sink aside.  
Press down on the processor socket release lever, then pull the release lever  
upward to the fully open position. See Figure 3-19.  
8
9
Open the processor cover. See Figure 3-19.  
Lift the processor vertically out of the socket. Leave the processor cover  
and release lever in the open position so that the socket is ready for the  
new processor. See Figure 3-19.  
86  
Installing System Components  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Figure 3-19. Installing and Removing the Processor  
5
4
3
2
1
1
4
processor socket  
release lever  
2
5
processor socket  
pin-1 locators  
3
processor  
processor cover  
10 Unpack the new processor.  
11 Ensure that the processor socket release lever is in the fully open position.  
12 Align the pin 1 corners of the processor and socket. See Figure 3-19.  
NOTICE: You must position the processor correctly in the socket to avoid  
damaging the processor and the system board when you turn on the system. Be  
careful not to touch or bend the pins on the socket.  
13 Set the processor lightly in the socket and ensure that the processor is level  
in the socket. When the processor is positioned correctly, press it gently to  
seat it in the socket.  
14 Close the processor cover.  
Installing System Components  
87  
Download from Www.Somanuals.com. All Manuals Search And Download.  
15 Rotate the release lever back down until it snaps into place, securing the  
processor cover.  
16 Install the heat sink.  
a
Using a clean lint-free cloth, remove the existing thermal grease from  
the heat sink.  
NOTE: Use the heat sink that you removed earlier in this procedure.  
Apply thermal grease evenly to the top of the processor.  
Place the heat sink onto the processor. See Figure 3-18.  
b
c
d
Using a #2 Phillips screwdriver, tighten in a diagonal pattern the four  
captive screws that secure the heat sink to the system board. See  
Figure 3-18.  
17 Install the cooling shroud. See "Installing the Cooling Shroud" on page 57.  
18 Close the system. See "Closing the System" on page 55.  
As the system boots, it detects the presence of the new processor and  
automatically changes the system configuration information in the System  
Setup program.  
19 Press <F2> to enter the System Setup program, and check that the processor  
information matches the new system configuration.  
See "Using the System Setup Program" on page 35.  
20 Run the system diagnostics to verify that the new processor operates  
correctly.  
See "Running the System Diagnostics" on page 117 for information about  
running the diagnostics and troubleshooting processor problems.  
88  
Installing System Components  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Control Panel Assembly (Service-Only  
Procedure)  
Removing the Control Panel Assembly  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
2
3
Open the system. See "Opening the System" on page 54.  
Disconnect the control panel cables. See Figure 3-20.  
Using a #2 Phillips screwdriver, remove the two screws that secure the  
control panel assembly to the chassis. See Figure 3-20.  
4
Carefully lift the back of the control panel assembly to clear the chassis  
mounting studs, and remove the assembly from the system.  
Installing System Components  
89  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Figure 3-20. Installing and Removing the Control Panel Assembly  
1
2
3
4
1
4
control panel  
assembly  
2
screws (2)  
3
cables  
mounting holes (2)  
Installing the Control Panel Assembly  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
2
Align the control panel assembly’s mounting holes with the chassis  
mounting holes. See Figure 3-20.  
Using a #2 Phillips screwdriver, install the two screws that secure the  
control panel assembly to the chassis. See Figure 3-20.  
90  
Installing System Components  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
3
4
Connect the control panel cables. See Figure 3-20.  
Close the system. See "Closing the System" on page 55.  
System Board (Service-Only Procedure)  
The system board and system board tray are removed and replaced as a single  
assembly.  
Removing the System Board Assembly  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
2
Open the system. See "Opening the System" on page 54.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 56.  
3
4
Remove the heat sink and processor. See "Replacing the Processor" on  
page 85.  
Remove the memory modules. See "Removing Memory Modules" on  
page 84.  
NOTE: As you remove the memory modules, record the memory module  
socket locations to ensure proper installation.  
5
6
7
If applicable, disconnect the optical drive interface cable from the IDE  
connector on the system board. See Figure 6-2.  
Disconnect the control-panel interface cable from the FP_CONN1  
connector on the system board. See Figure 6-2.  
Disconnect the hard-drive interface cables:  
a
b
If a SAS controller is installed, disconnect the interface cable from the  
controller card.  
If the system hard drives are connected to the integrated controller,  
disconnect the interface cables from the SATA_0 and SATA_1  
connectors on the board. See Figure 6-2.  
Installing System Components  
91  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
8
9
Remove all PCI expansion cards installed on the riser card. See "Removing  
an Expansion Card" on page 78.  
Remove the riser card. See "Removing the Riser Card" on page 79.  
10 Disconnect the chassis intrusion cable from the INTRUSION_SWITCH  
connector on the system board.  
11 Disconnect the two power cables from the 12V and PWR_CONN  
connectors on the system board. See Figure 6-2.  
12 Pull up on the plunger that secures the system board tray to the chassis  
floor. See Figure 3-21.  
13 Using the tab on the system board tray, slide the system board forward  
(toward the front of the system) and lift the assembly up and out of the  
chassis. See Figure 3-21.  
14 Lay the system board tray down on a smooth, nonconductive work surface.  
92  
Installing System Components  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Figure 3-21. Installing and Removing the System Board  
1
3
2
1
plunger  
2
system board  
3
system board tray  
Installing System Components  
93  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Installing the System Board Assembly  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
2
Unpack the new system board assembly.  
Align the system board tray so that the tabs on the chassis floor slide into  
the notches in the system board tray.  
3
4
Slide the system board tray backward until it stops.  
Press down on the plunger that secures the system board tray to the  
chassis. See Figure 3-21.  
5
6
Connect the two power cables to the 12V and PWR_CONN connectors on  
the system board. See Figure 6-2.  
Connect the chassis intrusion cable to the INTRUSION_SWITCH  
connector on the system board.  
7
8
Install the riser card. See "Installing the Riser Card" on page 80.  
Using a #2 Phillips screwdriver, tighten the two screws that secure the riser  
card to the system board.  
9
Install any PCI expansion cards that you removed. See "Installing an  
Expansion Card" on page 75.  
10 Connect the hard-drive interface cables:  
a
If you installed a SAS controller, reconnect the interface cable to the  
controller card.  
b
If your configuration uses the integrated controller, reconnect the hard  
drive 0 interface cable to the SATA_0 connector and the hard drive 1  
interface cable to the SATA_1 connector on the system board. See  
Figure 6-2 for the location of the SATA connectors.  
11 Install the processor and heat sink. See "Replacing the Processor" on  
page 85.  
12 Install the memory modules. See "Installing Memory Modules" on page 82.  
NOTE: Install the memory modules as noted in step 3 of the procedure in  
"Removing the System Board Assembly" on page 91.  
94  
Installing System Components  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
13 Connect the control-panel interface cable to the FP_CONN1 connector  
on the system board. See Figure 6-2 for the location of the FP_CONN1  
connector.  
14 If applicable, connect the optical drive interface cable to the SATA_2  
connector on the system card. See Figure 6-2 for the location of the  
SATA_2 connector.  
15 Install the cooling shroud. See "Installing the Cooling Shroud" on page 57.  
16 Close the system. See "Closing the System" on page 55.  
Installing System Components  
95  
Download from Www.Somanuals.com. All Manuals Search And Download.  
96  
Installing System Components  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Troubleshooting Your System  
Safety First—For You and Your System  
To perform certain procedures in this document, you must remove the system  
cover and work inside the system. While working inside the system, do not  
attempt to service the system except as explained in this guide and elsewhere in  
your system documentation.  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
Start-Up Routine  
Look and listen during the system's start-up routine for the indications  
described in Table 4-1.  
Table 4-1. Start-Up Routine Indications  
Look/listen for:  
Action  
An error message displayed on the  
monitor.  
See "System Messages" on page 19.  
System status and diagnostic  
indicators  
See "Front-Panel Features and Indicators" on  
page 13 and "Diagnostics Indicator Codes" on  
page 29.  
Alert messages from the systems  
management software.  
See the systems management software  
documentation.  
The monitor's power indicator.  
The keyboard indicators.  
See "Troubleshooting the Video Subsystem"  
on page 99.  
See "Troubleshooting the Keyboard" on  
page 100.  
Troubleshooting Your System  
97  
Download from Www.Somanuals.com. All Manuals Search And Download.  
           
Table 4-1. Start-Up Routine Indications (continued)  
Look/listen for:  
Action  
The USB diskette drive activity  
indicator.  
See "Troubleshooting a USB Device" on  
page 102.  
The USB CD drive activity indicator. See "Troubleshooting a USB Device" on  
page 102.  
The optical drive activity indicator.  
The hard-drive activity indicator.  
See "Troubleshooting an Optical Drive" on  
page 110.  
See "Troubleshooting a Hard Drive" on  
page 111.  
An unfamiliar constant scraping or  
grinding sound when you access a  
drive.  
See "Getting Help" on page 127.  
Checking the Equipment  
This section provides troubleshooting procedures for external devices attached  
to the system, such as the monitor, keyboard, or mouse. Before you perform any  
of the procedures, see "Troubleshooting External Connections" on page 99.  
Troubleshooting IRQ Assignment Conflicts  
Most PCI devices can share an IRQ with another device, but they cannot use an  
IRQ simultaneously. To avoid this type of conflict, see the documentation for  
each PCI device for specific IRQ requirements. Table 4-2 lists the IRQ  
assignments.  
Table 4-2. IRQ Assignment Defaults  
IRQ Line  
IRQ0  
IRQ1  
IRQ2  
IRQ3  
IRQ4  
IRQ5  
Assignment  
System timer  
Keyboard controller  
Interrupt controller 1 to enable IRQ8 through IRQ15  
Available  
Serial port 1 (COM1 and COM3)  
Available  
98  
Troubleshooting Your System  
Download from Www.Somanuals.com. All Manuals Search And Download.  
           
Table 4-2. IRQ Assignment Defaults (continued)  
IRQ Line  
IRQ6  
Assignment  
Available  
IRQ7  
Available  
IRQ8  
Real-time clock  
IRQ9  
ACPI functions (used for power management)  
IRQ10  
IRQ11  
IRQ12  
Available  
Available  
PS/2 mouse port (available if the mouse is disabled through the System  
Setup program)  
IRQ13  
IRQ14  
IRQ15  
Math coprocessor  
Available  
Available  
Troubleshooting External Connections  
Loose or improperly connected cables are the most likely source of problems for  
the system, monitor, and other peripherals (such as a printer, keyboard, mouse,  
or other external device). Ensure that all external cables are securely attached to  
the external connectors on your system. See Figure 1-1 for the front-panel  
connectors and Figure 1-2 for the back-panel connectors on your system.  
Troubleshooting the Video Subsystem  
Problem  
•
•
Monitor is not working properly.  
Video memory is faulty.  
Troubleshooting Your System  
99  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
Action  
1
2
Check the system and power connections to the monitor.  
Determine whether the system has monitors attached to both the front  
and rear video connectors.  
The system supports only one monitor attached to either the front or rear  
video connector. When a monitor is connected to the front panel, and the  
back-panel video connector is disabled.  
If two monitors are attached to the system, disconnect one monitor. If the  
problem is not resolved, continue to the next step.  
3
4
Check the system and power connections to the monitor.  
Run the appropriate online diagnostic test. See "Using Dell PowerEdge  
Diagnostics" on page 117.  
If the tests run successfully, the problem is not related to video hardware.  
If the tests fail, see "Getting Help" on page 127.  
Troubleshooting the Keyboard  
Problem  
•
•
System message indicates a problem with the keyboard.  
Keyboard is not functioning properly.  
Action  
1
2
3
Run the appropriate online diagnostic test. See "Using Dell PowerEdge  
Diagnostics" on page 117.  
Press each key on the keyboard, and examine the keyboard and its cable for  
signs of damage.  
Swap the faulty keyboard with a working keyboard.  
If the problem is resolved, replace the faulty keyboard. See "Getting Help"  
on page 127.  
If the problem is not resolved, see "Getting Help" on page 127.  
100  
Troubleshooting Your System  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Troubleshooting the Mouse  
Problem  
•
•
System message indicates a problem with the mouse.  
Mouse is not functioning properly.  
Action  
1
Run the appropriate online diagnostic test. See "Using Dell PowerEdge  
Diagnostics" on page 117.  
If the test fails, continue to the next step.  
2
3
Examine the mouse and its cable for signs of damage.  
Swap the faulty mouse with a working mouse.  
If the problem is resolved, replace the faulty mouse. See "Getting Help" on  
page 127.  
If the problem is not resolved, see "Getting Help" on page 127.  
Troubleshooting Basic I/O Functions  
Problem  
•
•
Error message indicates a problem with a serial port.  
Device connected to a serial port is not operating properly.  
Action  
1
Enter the System Setup program and ensure that the serial port is enabled.  
See "Using the System Setup Program" on page 35.  
2
If the problem is confined to a particular application, see the application  
documentation for specific port configuration requirements that the  
program may require.  
3
Run the appropriate online diagnostic test. See "Using Dell PowerEdge  
Diagnostics" on page 117.  
If the tests run successfully but the problem persists, see "Troubleshooting  
a Serial I/O Device" on page 102.  
Troubleshooting Your System  
101  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
Troubleshooting a Serial I/O Device  
Problem  
•
Device connected to the serial port is not operating properly.  
Action  
1
2
Turn off the system and any peripheral devices connected to the serial  
port.  
Swap the serial interface cable with a working cable, and turn on the  
system and the serial device.  
If the problem is resolved, replace the interface cable. See "Getting Help"  
on page 127.  
3
4
Turn off the system and the serial device, and swap the device with a  
comparable device.  
Turn on the system and the serial device.  
If the problem is resolved, replace the serial device. See "Getting Help" on  
page 127.  
If the problem persists, see "Getting Help" on page 127.  
Troubleshooting a USB Device  
Problem  
•
•
System message indicates a problem with a USB device.  
Device connected to a USB port is not operating properly.  
Action  
1
Enter the System Setup program, and ensure that the USB ports are  
enabled. See "Using the System Setup Program" on page 35.  
Turn off the system and any USB devices.  
2
3
Disconnect the USB devices, and connect the malfunctioning device to  
the other USB connector.  
102  
Troubleshooting Your System  
Download from Www.Somanuals.com. All Manuals Search And Download.  
         
4
5
Turn on the system and then turn on the reconnected device.  
If the problem is resolved, the USB connector might be defective. See  
"Getting Help" on page 127.  
If possible, swap the interface cable with a working cable.  
If the problem is resolved, replace the interface cable. See "Getting Help"  
on page 127.  
6
7
Turn off the system and the USB device, and swap the device with a  
comparable device.  
Turn on the system and the USB device.  
If the problem is resolved, replace the USB device. See "Getting Help" on  
page 127.  
If the problem persists, see "Getting Help" on page 127.  
Troubleshooting a NIC  
Problem  
•
NIC cannot communicate with network.  
Action  
1
2
Run the appropriate online diagnostic test. See "Using Dell PowerEdge  
Diagnostics" on page 117.  
Check the appropriate indicator on the NIC connector. See "NIC Indicator  
Codes" on page 19.  
•
•
If the link indicator does not light, check all cable connections.  
If the activity indicator does not light, the network driver files might  
be damaged or missing.  
Remove and reinstall the drivers if applicable. See the NIC's  
documentation.  
•
•
Change the autonegotiation setting, if possible.  
Use another connector on the switch or hub.  
If you are using a NIC card instead of an integrated NIC, see the  
documentation for the NIC card.  
Troubleshooting Your System  
103  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
3
4
5
Ensure that the appropriate drivers are installed and the protocols are  
bound. See the NIC's documentation.  
Enter the System Setup program and confirm that the NICs are enabled.  
See "Using the System Setup Program" on page 35.  
Ensure that the NICs, hubs, and switches on the network are all set to the  
same data transmission speed. See the network equipment  
documentation.  
6
Ensure that all network cables are of the proper type and do not exceed the  
maximum length.  
Responding to a Systems Management Software  
Alert Message  
Systems management software monitors critical system voltages and  
temperatures, fans, and hard drives in the system. Alert messages appear in the  
Alert Log window. For information about the Alert Log window, see the systems  
management software documentation.  
Troubleshooting a Wet System  
Problem  
•
•
Liquid spilled on the system.  
Excessive humidity.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 54.  
Remove all expansion cards installed in the system. See "Removing an  
Expansion Card" on page 78.  
104  
Troubleshooting Your System  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
4
5
6
Let the system dry thoroughly for at least 24 hours.  
Close the system. See "Closing the System" on page 55.  
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
If the system does not start properly, see "Getting Help" on page 127.  
7
8
If the system starts properly, shut down the system and reinstall all of the  
expansion cards that you removed. See "Installing an Expansion Card" on  
page 75.  
Run the appropriate online diagnostic test. See "Using Dell PowerEdge  
Diagnostics" on page 117.  
If the tests fail, see "Getting Help" on page 127.  
Troubleshooting a Damaged System  
Problem  
•
System was dropped or damaged.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
2
Open the system. See "Opening the System" on page 54.  
Ensure that the following components are properly installed:  
•
•
•
Expansion cards  
Power supplies  
Fans  
3
4
5
Ensure that all cables are properly connected.  
Close the system. See "Closing the System" on page 55.  
Run the system board tests in the system diagnostics. See "Running the  
System Diagnostics" on page 117.  
If the tests fail, see "Getting Help" on page 127.  
Troubleshooting Your System  
105  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Troubleshooting the System Battery  
Problem  
•
•
•
System message indicates a problem with the battery.  
System Setup program loses system configuration information.  
System date and time do not remain current.  
NOTE: If the system is turned off for long periods of time (for weeks or months), the  
NVRAM may lose its system configuration information. This situation is caused by a  
defective battery.  
Action  
1
Re-enter the time and date through the System Setup program. See "Using  
the System Setup Program" on page 35.  
2
Turn off the system and disconnect it from the electrical outlet for at least  
one hour.  
3
4
Reconnect the system to the electrical outlet and turn on the system.  
Enter the System Setup program.  
If the date and time are not correct in the System Setup program, replace  
the battery. See "System Battery" on page 58.  
If the problem is not resolved by replacing the battery, see "Getting Help"  
on page 127.  
NOTE: Some software may cause the system time to speed up or slow down. If the  
system seems to operate normally except for the time kept in the System Setup  
program, the problem may be caused by software rather than by a defective  
battery.  
Troubleshooting the Power Supply  
Problem  
•
System-status indicators are amber.  
106  
Troubleshooting Your System  
Download from Www.Somanuals.com. All Manuals Search And Download.  
         
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
2
Run the appropriate online diagnostics test. See "Using Dell PowerEdge  
Diagnostics" on page 117.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
3
4
Open the system. See "Opening the System" on page 54.  
Ensure that the power supply is properly installed by removing and  
reinstalling it. See "Power Supply" on page 73.  
If the problem persists, remove the faulty power supply. See "Removing the  
Power Supply" on page 73.  
5
Install a new power supply. See "Installing the Power Supply" on page 75.  
If the problem persists, see "Getting Help" on page 127.  
Troubleshooting System Cooling Problems  
Problem  
•
Systems management software issues a fan-related error message.  
Action  
Ensure that none of the following conditions exist:  
•
•
•
•
Ambient temperature is too high.  
External airflow is obstructed.  
Cables inside the system obstruct airflow.  
An individual cooling fan has failed. See "Troubleshooting a Fan" on  
page 108.  
Troubleshooting Your System  
107  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Troubleshooting a Fan  
Problem  
•
•
System-status indicator is amber.  
Systems management software issues a fan-related error message.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
Run the appropriate diagnostic test. See "Using Dell PowerEdge  
Diagnostics" on page 117.  
2
3
Open the system. See "Opening the System" on page 54.  
Ensure that the faulty fan's power cable is firmly attached to the fan power  
connector. See "Fan Assembly" on page 68.  
NOTE: Wait 30 seconds for the system to recognize the fan and determine  
whether it is working properly.  
4
If the problem is not resolved, install a new fan. See "Fan Assembly" on  
page 68.  
If the replacement fan is working properly, close the system. See "Closing  
the System" on page 55.  
If the replacement fan does not operate, see "Getting Help" on page 127.  
Troubleshooting System Memory  
Problem  
•
•
•
Faulty memory module.  
Faulty system board.  
Diagnostic indicator code indicates a problem with system memory.  
108  
Troubleshooting Your System  
Download from Www.Somanuals.com. All Manuals Search And Download.  
         
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
If the system is operational, run the appropriate online diagnostic test. See  
"Using Dell PowerEdge Diagnostics" on page 117.  
If diagnostics indicates a fault, follow the corrective action(s) provided by  
the diagnostic program. If the problem is not resolved or if the system is  
not operational, proceed to step 2.  
2
3
Turn off the system and attached peripherals, unplug the system from the  
power source and press the power button, and reconnect the system to  
power.  
Turn on the system and attached peripherals and, as the system boots,  
note the messages on the screen.  
If the amount of system memory detected during POST does not match  
the amount of memory installed, proceed to the next step.  
If an error message appears, go to step 12.  
4
5
Enter the System Setup program and check the system memory setting.  
See "Using the System Setup Program" on page 35.  
If the amount of memory installed matches the system memory setting, go  
to step 12.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
6
7
Open the system. See "Opening the System" on page 54.  
Ensure that the memory banks are populated correctly. See "Memory  
Module Installation Guidelines" on page 81.  
If the memory modules are populated correctly, continue to the next step.  
8
9
Reseat the memory modules in their sockets. See "Installing Memory  
Modules" on page 82.  
Close the system. See "Closing the System" on page 55.  
Troubleshooting Your System  
109  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
10 Reconnect the system to its electrical outlet, and turn on the system and  
attached peripherals.  
11 Enter the System Setup program and check the system memory setting.  
See "Using the System Setup Program" on page 35. If the amount of  
memory installed still does not match the system memory setting, proceed  
to the next step.  
12 Turn off the system and attached peripherals, and disconnect the system  
from its electrical outlet.  
13 Open the system. See "Opening the System" on page 54.  
NOTE: Several configurations for the memory modules exist; see "Memory Module  
Installation Guidelines" on page 81.  
14 If a diagnostic test or error message indicates a specific memory module as  
faulty, swap or replace the module. Otherwise, swap the memory module  
in socket 1 with a module of the same type and capacity that is known to  
be good. See "Installing Memory Modules" on page 82.  
15 Close the system. See "Closing the System" on page 55.  
16 Reconnect the system to its electrical outlet, and turn on the system and  
attached peripherals.  
17 As the system boots, observe any error message that appears and the  
diagnostic indicators on the front of the system.  
18 If the memory problem is still indicated, repeat step 12 through step 17 for  
each memory module installed until the faulty memory module is  
replaced.  
If the problem persists after all memory modules have been checked, see  
"Getting Help" on page 127.  
Troubleshooting an Optical Drive  
Problem  
•
•
System cannot read data from a CD or DVD.  
Optical drive indicator does not blink during boot.  
110  
Troubleshooting Your System  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
2
Try using a different CD or DVD in the optical drive.  
Enter the System Setup program and ensure that the drive’s SATA  
controller is enabled. See "Using the System Setup Program" on page 35.  
3
4
Run the appropriate online diagnostic test. See "Using Dell PowerEdge  
Diagnostics" on page 117.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
5
6
Open the system. See "Opening the System" on page 54.  
Ensure that the interface cable is securely connected to the optical drive  
and to the controller.  
7
8
9
Ensure that a power cable is properly connected to the drive.  
Close the system. See "Closing the System" on page 55.  
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
If the problem is not resolved, see "Getting Help" on page 127.  
Troubleshooting a Hard Drive  
Problem  
•
•
Device driver error.  
One or more hard drives not recognized by the system.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
Troubleshooting Your System  
111  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
NOTICE: This troubleshooting procedure can destroy data stored on the hard  
drive. Before you proceed, back up all files on the hard drive.  
1
Run the appropriate online diagnostics test. See "Using Dell PowerEdge  
Diagnostics" on page 117.  
Depending on the results of the diagnostics test, proceed as needed  
through the following steps.  
2
3
If you are experiencing problems with multiple hard drives, skip to step 5.  
For a problem with a single hard drive, continue to the next step.  
If your system has a SAS RAID controller, perform the following steps.  
a
Restart the system and press <Ctrl><R> to enter the host adapter  
configuration utility program.  
See the documentation supplied with the host adapter for information  
about the configuration utility.  
b
c
Ensure that the hard drive has been configured correctly for the RAID.  
Exit the configuration utility and allow the system to boot to the  
operating system.  
4
Ensure that the required device drivers for your SAS controller card or SAS  
RAID controller are installed and are configured correctly. See the  
operating system documentation for more information.  
5
6
Check the System Setup program to verify that the SAS controller is  
enabled and the hard drives connected to the controller are detected.  
Check the cable connections inside the system:  
a
Turn off the system, including any attached peripherals, and  
disconnect the system from the electrical outlet.  
b
c
Open the system. See "Opening the System" on page 54.  
Verify that the cable connections between the hard drive(s) and the  
drive controller are correct, whether the connections are to the SATA  
connectors on the system board, a SAS expansion card, or a SAS RAID  
controller.  
d
e
Verify that the SAS or SATA cables are securely seated in their  
connectors.  
Close the system. See "Closing the System" on page 55.  
112  
Troubleshooting Your System  
Download from Www.Somanuals.com. All Manuals Search And Download.  
f
Reconnect the system to the electrical outlet, and turn on the system  
and attached peripherals.  
If the problem persists, see "Getting Help" on page 127  
.
Troubleshooting Expansion Cards  
NOTE: When troubleshooting an expansion card, see the documentation for your  
operating system and the expansion card.  
Problem  
•
•
Error message indicates a problem with an expansion card.  
Expansion card performs incorrectly or not at all.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
2
Run the appropriate online diagnostic test. See "Using Dell PowerEdge  
Diagnostics" on page 117.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
3
4
Open the system. See "Opening the System" on page 54.  
Ensure that each expansion card is firmly seated in its connector. See  
"Installing an Expansion Card" on page 75.  
5
6
Close the system. See "Closing the System" on page 55.  
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
If the problem persists, go to the next step.  
7
8
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
Open the system. See "Opening the System" on page 54.  
Troubleshooting Your System  
113  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
9
Remove all expansion cards installed in the system. See "Removing an  
Expansion Card" on page 78.  
10 Close the system. See "Closing the System" on page 55.  
11 Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
12 Run the appropriate online diagnostic test.  
If the tests fail, see "Getting Help" on page 127.  
13 For each expansion card you removed in step 9, perform the following  
steps:  
a
Turn off the system and attached peripherals, and disconnect the  
system from the electrical outlet.  
b
c
d
e
Open the system. See "Opening the System" on page 54.  
Reinstall one of the expansion cards.  
Close the system. See "Closing the System" on page 55.  
Run the appropriate diagnostic test.  
If the tests fail, see "Getting Help" on page 127.  
Troubleshooting the Microprocessor  
Problem  
•
•
Error message indicates a microprocessor problem.  
A heat sink is not installed for the processor.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
2
Run the appropriate online diagnostics test. See "Using Dell PowerEdge  
Diagnostics" on page 117.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
114  
Troubleshooting Your System  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
3
4
Open the system. See "Opening the System" on page 54.  
Ensure that the processor and heat sink are properly installed. See  
"Replacing the Processor" on page 85.  
5
6
Close the system. See "Closing the System" on page 55.  
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
If the problem persists, see "Getting Help" on page 127.  
Troubleshooting Your System  
115  
Download from Www.Somanuals.com. All Manuals Search And Download.  
116  
Troubleshooting Your System  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Running the System Diagnostics  
If you experience a problem with your system, run the diagnostics before calling  
for technical assistance. The purpose of the diagnostics is to test your system's  
hardware without requiring additional equipment or risking data loss. If you are  
unable to fix the problem yourself, service and support personnel can use  
diagnostics test results to help you solve the problem.  
Using Dell PowerEdge Diagnostics  
®
®
To assess a system problem, first use the online Dell PowerEdge Diagnostics.  
Dell PowerEdge Diagnostics is a suite of diagnostic programs, or test modules,  
that include diagnostic tests on chassis and storage components such as hard  
drives, physical memory, communications and printer ports, NICs, CMOS, and  
more. If you are unable to identify the problem using the PowerEdge  
Diagnostics, then use the system diagnostics.  
The files required to run PowerEdge Diagnostics for systems running supported  
®
®
Microsoft Windows and Linux operating systems are available at  
support.dell.com and on the CDs that came with your system. For information  
about using diagnostics, see the Dell PowerEdge Diagnostics User's Guide.  
System Diagnostics Features  
The system diagnostics provides a series of menus and options for particular  
device groups or devices. The system diagnostics menus and options allow you  
to:  
•
•
•
•
•
Run tests individually or collectively.  
Control the sequence of tests.  
Repeat tests.  
Display, print, or save test results.  
Temporarily suspend testing if an error is detected or terminate testing  
when a user-defined error limit is reached.  
•
View help messages that briefly describe each test and its parameters.  
Running the System Diagnostics  
117  
Download from Www.Somanuals.com. All Manuals Search And Download.  
         
•
•
View status messages that inform you if tests are completed successfully.  
View error messages that inform you of problems encountered during  
testing.  
When to Use the System Diagnostics  
If a major component or device in the system does not operate properly,  
component failure may be indicated. As long as the microprocessor and the  
system's input/output devices (monitor, keyboard, and diskette drive) are  
functioning, you can use the system diagnostics to help identify the problem.  
Running the System Diagnostics  
The system diagnostics can be run either from the utility partition on your hard  
drive or from removable bootable media. You can create this media using the  
CDs that came with your system or from the diagnostic utility that you can  
download from support.dell.com.  
NOTICE: Use the system diagnostics to test only your system. Using this program  
with other systems may cause invalid results or error messages. In addition, use  
only the program that came with your system (or an updated version of that  
program).  
From the Utility Partition  
1
2
As the system boots, press <F10> during POST.  
From the utility partition main menu under Run System Utilities, select  
Run System Diagnostics  
.
From Removable Bootable Media  
You can create a bootable diagnostic partition on a recordable CD, a USB  
flash drive, or on diskettes using the CDs that came with your system, or the  
diagnostic utility that you can download from support.dell.com.  
1
2
Insert a recordable CD, USB flash drive, or writable diskette into your  
system.  
Run the self-extracting diagnostic utility package from the diagnostic CD  
that came with your system or the file you downloaded from  
support.dell.com  
.
118  
Running the System Diagnostics  
Download from Www.Somanuals.com. All Manuals Search And Download.  
             
3
4
Run the diagnostic utility and follow the on-screen instructions to create  
the diagnostic partition on the removable media.  
Restart the system, enter the System Setup program, and set the  
removable media type as the default boot device.  
See "Using the System Setup Program" on page 35 for instructions.  
5
Ensure that the removable bootable media is inserted or attached to the  
system and reboot the system.  
If the system fails to boot, see "Getting Help" on page 127.  
When you start the system diagnostics, a message is displayed indicating that  
the diagnostics are initializing. Then the Diagnostics menu appears. This menu  
allows you to run all or specific diagnostics tests, or to exit the system  
diagnostics.  
NOTE: Before you read the rest of this section, start the system diagnostics so that  
you can see the utility on your screen.  
System Diagnostics Testing Options  
Click the testing option in the Main Menu window. Table 5-1 provides a brief  
explanation of testing options.  
Table 5-1. System Diagnostics Testing Options  
Testing Option  
Function  
Express Test  
Performs a quick check of the system. This option runs  
device tests that do not require user interaction. Use this  
option to quickly identify the source of your problem.  
Extended Test  
Performs a more thorough check of the system. This test can  
take an hour or longer.  
Custom Test  
Information  
Tests a particular device.  
Displays test results.  
Using the Custom Test Options  
When you select Custom Test in the Main Menu window, the Customize  
window appears and allows you to select the device(s) to be tested, select  
specific options for testing, and view the test results.  
Running the System Diagnostics  
119  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Selecting Devices for Testing  
The left side of the Customize window lists devices that can be tested. Devices  
are grouped by device type or by module, depending on the option you select.  
Click the (+) next to a device or module to view its components. Click (+) on  
any component to view the tests that are available. Clicking a device, rather  
than its components, selects all of the components of the device for testing.  
Selecting Diagnostics Options  
Use the Diagnostics Options area to select how you want to test a device. You  
can set the following options:  
•
Non-Interactive Tests Only — When checked, runs only tests that require  
no user intervention.  
•
Quick Tests Only — When checked, runs only the quick tests on the  
device. Extended tests will not run when you select this option.  
•
•
•
Show Ending Timestamp — When checked, time stamps the test log.  
Test Iterations — Selects the number of times the test is run.  
Log output file pathname — When checked, enables you to specify where  
the test log file is saved.  
Viewing Information and Results  
The tabs in the Customize window provide information about the test and the  
test results. The following tabs are available:  
•
•
•
Results — Displays the test that ran and the result.  
Errors — Displays any errors that occurred during the test.  
Help — Displays information about the currently selected device,  
component, or test.  
•
•
Configuration — Displays basic configuration information about the  
currently selected device.  
Parameters — If applicable, displays parameters that you can set for the  
test.  
120  
Running the System Diagnostics  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Jumpers and Connectors  
This section provides specific information about the system jumpers and  
describes the connectors on the various boards in the system.  
System Board Jumpers  
Figure 6-1 shows the location of the configuration jumpers on the system  
board. Table 6-1 lists the jumper settings.  
Figure 6-1. System Board Jumpers  
Jumpers and Connectors  
121  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
Table 6-1. System Board Jumper Settings  
Jumper  
Setting  
Description  
NVRAM_CLR  
(default) The configuration settings in NVRAM are  
retained at system boot.  
The configuration settings in NVRAM are  
cleared at next system boot.  
PWRD_EN  
(default) The password feature is enabled.  
The password feature is disabled.  
System Board Connectors  
See Figure 6-2 and Table 6-2 for the location and description of the system  
board connectors.  
122  
Jumpers and Connectors  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Figure 6-2. System Board Connectors  
2
1
3
17  
16  
4
5
6
7
15  
14 13  
12  
11  
10  
9
8
Table 6-2. System Board Connectors  
Item Connector  
Description  
1
2
3
4
5
6
7
8
CPU  
Processor socket  
12V  
power supply connector  
power supply connector  
Memory module  
PWR_CONN  
DIMM1_A  
DIMM2_A  
DIMM1_B  
DIMM2_B  
FAN  
Memory module  
Memory module  
Memory module  
Power connector for the fans  
Jumpers and Connectors  
123  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Table 6-2. System Board Connectors (continued)  
Item Connector  
Description  
9
BATTERY  
SATA_1  
SATA_0  
PCI FAN  
SATA_2  
Connector for the 3.0 V coin battery  
Connector for the SATA 1 hard drive  
Connector for the SATA 0 hard drive  
Connector for the PCI fan  
10  
11  
12  
13  
Connector for the interposer card connected to  
the optical device  
14  
15  
FP_CONN1  
Control panel interface connector  
HD_ACT_CARD  
Hard drive activity connector (expansion  
controller)  
16  
17  
INTRUSION_SWITCH  
RISER_CONN1  
Connector for the chassis intrusion switch  
Riser card interface connector  
Riser Card Connectors  
The system is available with either a PCIe riser card or a PCI-X/PCIe riser  
card. See Figure 6-3 and Figure 6-4 for the location and description of the  
expansion-card slots on the two riser cards.  
Figure 6-3. PCIe Riser Card Connectors  
1
2
1
slot 1, PCIe x4-lane (x8-lane connector)  
2
slot 2, PCIe x8-lane  
124  
Jumpers and Connectors  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Figure 6-4. PCI-X/PCIe Riser Card Connectors  
1
2
3
1
slot 1, PCI-X 64-bit 133  
MHz (3.3 V)  
2
slot 2, PCIe x8-lane  
3
system management  
Disabling a Forgotten Password  
The system's software security features include a system password and a setup  
password, which are discussed in detail in "Using the System Setup Program  
"
on page 35. The password jumper enables these password features or disables  
them and clears any password(s) currently in use.  
CAUTION: Only trained service technicians are authorized to remove the system  
cover and access any of the components inside the system. Before performing any  
procedure, see your Product Information Guide for complete information about  
safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
2
3
Open the system. See "Opening and Closing the System" on page 53.  
Remove the password jumper plug.  
See Figure 6-1 to locate the password jumper on the system board.  
4
5
Close the system. See "Closing the System" on page 55.  
Reconnect the system to the electrical outlet, and turn on the system.  
The existing passwords are not disabled (erased) until the system boots  
with the password jumper plug removed. However, before you assign a new  
system and/or setup password, you must install the jumper plug.  
NOTE: If you assign a new system and/or setup password with the jumper  
plug still removed, the system disables the new password(s) the next time it  
boots.  
Jumpers and Connectors  
125  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
6
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
7
8
Open the system.  
Install the password jumper plug.  
See Figure 6-1 to locate the password jumper on the system board.  
9
Close the system, reconnect the system to the electrical outlet, and turn  
on the system.  
10 Assign a new system and/or setup password.  
To assign a new password using the System Setup program, see "Using the  
System Setup Program" on page 35.  
126  
Jumpers and Connectors  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Getting Help  
Obtaining Assistance  
If you experience a problem with your computer, you can complete the  
following steps to diagnose and troubleshoot the problem:  
1
2
See "Troubleshooting Your System" on page 97 for information and  
procedures that pertain to the problem your computer is experiencing.  
See "Running the System Diagnostics" on page 117 for procedures on how  
to run Dell Diagnostics.  
3
4
Fill out the "Diagnostics Checklist" on page 132.  
Use Dell's extensive suite of online services available at Dell Support  
(
support.dell.com) for help with installation and troubleshooting  
procedures. See "Online Services" on page 128 for a more extensive list of  
Dell Support online.  
5
If the preceding steps have not resolved the problem, see "Contacting  
Dell" on page 133.  
NOTE: Call Dell Support from a telephone near or at the computer so that the  
support staff can assist you with any necessary procedures.  
NOTE: Dell's Express Service Code system may not be available in all countries.  
When prompted by Dell's automated telephone system, enter your Express  
Service Code to route the call directly to the proper support personnel. If you  
do not have an Express Service Code, open the Dell Accessories folder,  
double-click the Express Service Code icon, and follow the directions.  
For instructions on using the Dell Support, see "Support Service" on  
page 129.  
NOTE: Some of the following services are not always available in all locations  
outside the continental U.S. Call your local Dell representative for information on  
availability.  
Getting Help  
127  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Online Services  
You can learn about Dell products and services on the following websites:  
www.dell.com  
www.dell.com/ap (Asian/Pacific countries only)  
www.dell.com/jp (Japan only)  
www.euro.dell.com (Europe only)  
www.dell.com/la (Latin American and Caribbean countries)  
www.dell.ca (Canada only)  
You can access Dell Support through the following websites and e-mail  
addresses:  
•
Dell Support websites  
support.dell.com  
support.jp.dell.com (Japan only)  
support.euro.dell.com (Europe only)  
•
Dell Support e-mail addresses  
[email protected]  
[email protected]  
[email protected] (Latin America and Caribbean countries only)  
[email protected] (Asian/Pacific countries only)  
•
Dell Marketing and Sales e-mail addresses  
[email protected] (Asian/Pacific countries only)  
[email protected] (Canada only)  
•
Anonymous file transfer protocol (FTP)  
ftp.dell.com  
Log in as user: anonymous, and use your e-mail address as your password.  
128  
Getting Help  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Automated Order-Status Service  
To check on the status of any Dell products that you have ordered, you can go  
to support.dell.com, or you can call the automated order-status service. A  
recording prompts you for the information needed to locate and report on  
your order. For the telephone number to call for your region, see "Contacting  
Dell" on page 133.  
Support Service  
Dell's support service is available 24 hours a day, 7 days a week, to answer your  
questions about Dell hardware. Our support staff use computer-based  
diagnostics to provide fast, accurate answers.  
To contact Dell's support service, see "Before You Call" on page 131 and then  
see the contact information for your region.  
Dell Enterprise Training and Certification  
Dell Enterprise Training and Certification is available; see  
www.dell.com/training for more information. This service may not be offered  
in all locations.  
Problems With Your Order  
If you have a problem with your order, such as missing parts, wrong parts, or  
incorrect billing, contact Dell for customer assistance. Have your invoice or  
packing slip handy when you call. For the telephone number to call for your  
region, see "Contacting Dell" on page 133.  
Product Information  
If you need information about additional products available from Dell, or if  
you would like to place an order, visit the Dell website at www.dell.com. For  
the telephone number to call for your region or to speak to a sales specialist,  
see "Contacting Dell" on page 133.  
Getting Help  
129  
Download from Www.Somanuals.com. All Manuals Search And Download.  
         
Returning Items for Warranty Repair or Credit  
Prepare all items being returned, whether for repair or credit, as follows:  
1
Call Dell to obtain a Return Material Authorization Number, and write it  
clearly and prominently on the outside of the box.  
For the telephone number to call for your region, see "Contacting Dell" on  
page 133.  
2
3
Include a copy of the invoice and a letter describing the reason for the  
return.  
Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"  
on page 132), indicating the tests that you have run and any error  
messages reported by the Dell Diagnostics (see "Running the System  
Diagnostics" on page 117).  
4
5
Include any accessories that belong with the item(s) being returned (such  
as power cables, media such as CDs and diskettes, and guides) if the return  
is for credit.  
Pack the equipment to be returned in the original (or equivalent) packing  
materials.  
You are responsible for paying shipping expenses. You are also responsible for  
insuring any product returned, and you assume the risk of loss during  
shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.  
Returns that are missing any of the preceding requirements will be refused at  
Dell’s receiving dock and returned to you.  
130  
Getting Help  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Before You Call  
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s  
automated-support telephone system direct your call more efficiently.  
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"  
on page 132). If possible, turn on your computer before you call Dell for  
assistance and call from a telephone at or near the computer. You may be  
asked to type some commands at the keyboard, relay detailed information  
during operations, or try other troubleshooting steps possible only at the  
computer itself. Ensure that the computer documentation is available.  
CAUTION: Before working inside your computer, follow the safety instructions in  
your Product Information Guide.  
Getting Help  
131  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Diagnostics Checklist  
Name:  
Date:  
Address:  
Phone number:  
Service Tag (bar code on the back or bottom of the computer):  
Express Service Code:  
Return Material Authorization Number (if provided by Dell support technician):  
Operating system and version:  
Devices:  
Expansion cards:  
Are you connected to a network? Yes No  
Network, version, and network adapter:  
Programs and versions:  
See your operating system documentation to determine the contents of the  
system’s start-up files. If the computer is connected to a printer, print each file.  
Otherwise, record the contents of each file before calling Dell.  
Error message, beep code, or diagnostic code:  
Description of problem and troubleshooting procedures you performed:  
132  
Getting Help  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Contacting Dell  
For customers in the United States, call 800-WWW-DELL (800-999-3355).  
NOTE: If you do not have an active Internet connection, you can find contact  
information on your purchase invoice, packing slip, bill, or Dell product catalog.  
Dell provides several online and telephone-based support and service options.  
Availability varies by country and product, and some services may not be  
available in your area. To contact Dell for sales, technical support, or  
customer service issues:  
1
2
Visit support.dell.com.  
Verify your country or region in the Choose A Country/Region drop-down  
menu at the bottom of the page.  
3
4
5
Click Contact Us on the left side of the page.  
Select the appropriate service or support link based on your need.  
Choose the method of contacting Dell that is convenient for you.  
Depending on your region, the methods include either by phone, online  
chat, or e-mail.  
The following table provides a listing of the support e-mail addresses and  
phone numbers and codes by country. If you need assistance in determining  
which codes to use, contact a local or an international operator.  
NOTE: Toll-free numbers are for use within the country for which they are listed.  
NOTE: The contact information provided in the following table was deemed correct  
at the time that this document went to print and is subject to change.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Anguilla  
Online Support  
E-mail Address  
support.dell.com/ai  
[email protected]  
toll free: 800-335-0031  
Technical Support,  
Customer Service, Sales  
Getting Help  
133  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Antigua and Barbuda  
Online Support  
www.dell.com/ag  
[email protected]  
1-800-805-5924  
Technical Support,  
Customer Service, Sales  
Aomen  
Technical Support  
toll-free: 0800-105  
34 160 910  
Country Code: 853  
Customer Service  
(Xiamen, China)  
Transaction Sales (Xiamen,  
China)  
29 693 115  
Argentina (Buenos  
Aires)  
Online Support  
www.dell.com/ar  
E-mail for Desktops and  
Portables  
[email protected]  
International Access  
Code: 00  
E-mail for Servers and  
[email protected]  
®
Country Code: 54  
City Code: 11  
EMC Storage Products  
Customer Service  
Technical Support  
toll-free: 0-800-666-0789  
toll-free: 0-800-222-0154  
or toll-free: 0-800-444-0724  
toll-free: 0-800-666-0789  
www.dell.com/aw  
Sales  
Aruba  
Online Support  
[email protected]  
toll-free: 800-1727  
Technical Support  
Customer Service and  
Sales  
toll-free: 800-1729  
Australia (Sydney)  
Online Support  
International Access  
support.ap.dell.com  
Code: 0011  
support.ap.dell.com/contactus  
Country Code: 61  
City Code: 2  
Technical Support  
134  
Getting Help  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Technical Support for XPS  
computers only  
toll-free: 1300 790 877  
Home and Home Office  
toll-free: 1300-655-533  
toll-free: 1800-633-559  
Medium and Large  
Business  
Small Business, Education,  
Local Government  
toll-free: 1800-060-889  
Customer Service  
Home and Home Office  
toll-free: 1800-812-393  
(option 3)  
Medium and Large  
Business, Education, Local  
Government  
toll-free: 1300-303-270  
(option 3)  
24-Hour Automated Order  
Status Service  
toll-free: 1300-662-196  
Austria (Vienna)  
NOTE: The phone numbers  
in this section should be  
called from within Austria  
only.  
International Access  
Code: 900  
Country Code: 43  
City Code: 1  
Online Support  
support.euro.dell.com  
[email protected]  
Technical Support for XPS  
08 20 24 05 30 81  
computers only  
Large Business Support  
08 20 24 05 30 55  
08 20 24 05 30 92  
Technical Support at  
Home  
Home/Small Business Sales  
Home/Small Business Fax  
08 20 24 05 30 00  
08 20 24 05 30 49  
Getting Help  
135  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Home/Small Business  
Customer Service  
08 20 24 05 30 14  
08 20 24 05 30 17  
08 20 24 05 30 16  
Home/Small Business  
Support  
Preferred  
Accounts/Corporate  
Customer Service  
Preferred  
08 20 24 05 30 17  
Accounts/Corporate  
Support  
Switchboard  
08 20 24 05 30 00  
www.dell.com/bs  
Bahamas  
Online Support  
[email protected]  
toll-free: 1-866-874-3038  
toll-free: 1-866-296-9683  
Technical Support  
Customer Service and  
Sales  
Barbados  
Online Support  
www.dell.com/bb  
[email protected]  
1-800-534-3349  
Technical Support  
Customer Service and  
Sales  
1-800-534-3142  
Belgium (Brussels)  
Online Support  
support.euro.dell.com  
02 481 92 96  
International Access  
Technical Support for XPS  
computers only  
Code: 00  
Country Code: 32  
City Code: 2  
General Support  
General Support Fax  
Customer Service  
Corporate Sales  
Fax  
02 481 92 88  
02 481 92 95  
02 713 15 65  
02 481 91 00  
02 481 92 99  
02 481 91 00  
Switchboard  
136  
Getting Help  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Belize  
Online Support  
www.dell.com/bz  
[email protected]  
811-866-686-9880  
Technical Support,  
Customer Service, Sales  
or (512) 723-0010  
Bermuda  
Online Support  
www.dell.com/bm  
[email protected]  
1-877-890-0754  
Technical Support  
Customer Service and  
Sales  
1-877-890-0751  
Bolivia  
Online Support  
www.dell.com/bo  
[email protected]  
toll-free: 800-10-0238  
or EEUU (512) 723-0010  
www.dell.com/br  
Technical Support,  
Customer Service, Sales  
Brazil  
Online Support  
International Access  
BR_Te[email protected]  
0800 970 3355  
Code: 00  
Technical Support  
Technical Support Fax  
Customer Service Fax  
Sales  
Country Code: 55  
City Code: 51  
51 2104 5470  
51 2104 5480  
0800 970 3390  
British Virgin Islands  
Online Support  
www.dell.com/vg  
[email protected]  
toll-free: 1-866-278-6820  
or (512) 723-0010  
Technical Support,  
Customer Service, Sales  
Getting Help  
137  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Brunei  
Technical Support  
(Penang, Malaysia)  
604 633 4966  
Country Code: 673  
Customer Service (Penang,  
Malaysia)  
604 633 3101  
or toll-free: 801 1012  
toll-free: 801 1044  
24-Hour Automated Order  
Status Service  
Transaction Sales (Penang,  
Malaysia)  
604 633 3101  
or toll-free: 801 1012  
138  
Getting Help  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Canada (North York,  
Ontario)  
Online Order Status  
Online Support  
www.dell.ca/ostatus  
support.ca.dell.com  
International Access  
AutoTech (automated  
Hardware and Warranty  
Support)  
toll-free: 1-800-247-9362  
Code: 011  
Customer Service  
Home/Home Office  
Small Business  
toll-free: 1-800-847-4096  
toll-free: 1-800-906-3355  
toll-free: 1-800-387-5757  
Medium/Large Business,  
Government, Education  
Hardware Warranty Phone  
Support  
XPS Computers Only  
toll-free: 1-866-398-8977  
toll-free: 1-800-847-4096  
Computers for  
Home/Home Office  
Computers for  
toll-free: 1-800-387-5757  
Small/Medium/Large  
Business, Government  
Printers, Projectors,  
Televisions, Handheld,  
Digital Jukebox, and  
Wireless  
1-877-335-5767  
Sales  
Home and Home Office  
Sales  
toll-free: 1-800-999-3355  
Small Business  
toll-free: 1-800-387-5752  
toll-free: 1-800-387-5755  
Medium/Large Business,  
Government  
Spare Parts and Extended  
Service  
1 866 440 3355  
Getting Help  
139  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Cayman Islands  
Online Support  
www.dell.com/ky  
[email protected]  
1-877-261-0242  
Technical Support  
Customer Service and  
Sales  
1-877-262-5415  
Chile (Santiago)  
Country Code: 56  
City Code: 2  
Online Support  
www.dell.com/cl  
[email protected]  
toll-free: 800-20-20-44 (CTC)  
or 123-00-20-37-62 (ENTEL)  
toll-free: 800-20-20-44 (CTC)  
or 123-00-20-34-77 (ENTEL)  
support.dell.com.cn  
Technical Support  
Sales and Customer  
Support  
China (Xiamen)  
Country Code: 86  
City Code: 592  
Online Support  
Technical Support E-mail  
Customer Service E-mail  
Technical Support Fax  
support.dell.com.cn/email  
[email protected]  
592 818 1350  
Technical Support – XPS  
computers only  
toll-free: 800 858 0540  
Technical Support – Dell™  
Dimension™ and Dell  
Inspiron™  
toll-free: 800 858 2969  
toll-free: 800 858 0950  
Technical Support – Dell  
OptiPlex™, Dell  
Latitude™, and Dell  
Precision™  
Technical Support – Dell  
PowerEdge™ and Dell  
PowerVault™  
toll-free: 800 858 0960  
140  
Getting Help  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Technical Support –  
Projectors, PDAs, Switches,  
Routers, etc.  
toll-free: 800 858 2920  
toll-free: 800 858 2311  
Technical Support –  
Printers  
Customer Service  
toll-free: 800 858 2060  
592 818 1308  
Customer Service Fax  
Home and Small Business  
toll-free: 800 858 2222  
toll-free: 800 858 2557  
Preferred Accounts  
Division  
Large Corporate Accounts  
GCP  
toll-free: 800 858 2055  
toll-free: 800 858 2628  
toll-free: 800 858 2999  
toll-free: 800 858 2955  
Large Corporate Accounts  
Key Accounts  
Large Corporate Accounts  
North  
Large Corporate Accounts  
North Government and  
Education  
Large Corporate Accounts  
East  
toll-free: 800 858 2020  
toll-free: 800 858 2669  
Large Corporate Accounts  
East Government and  
Education  
Large Corporate Accounts  
Queue Team  
toll-free: 800 858 2572  
toll-free: 800 858 2355  
toll-free: 800 858 2811  
toll-free: 800 858 2621  
Large Corporate Accounts  
South  
Large Corporate Accounts  
West  
Large Corporate Accounts  
Spare Parts  
Getting Help  
141  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Colombia  
Online Support  
www.dell.com/co  
[email protected]  
01-800-915-5704  
Technical Support  
Customer Service and  
Sales  
01-800-915-4755  
Spare Parts, Software,  
Peripherals and Warranty  
Sales  
toll free: 01-800-915-6158  
Ink and Toner Sales  
Online Support  
toll free: 01-800-915-5676  
www.dell.com/cr  
Costa Rica  
[email protected]  
0800-012-0232  
Technical Support  
Customer Service and  
Sales  
0800-012-0231  
Czech Republic  
(Prague)  
Online Support  
support.euro.dell.com  
[email protected]  
22537 2727  
International Access  
Technical Support  
Customer Service  
Fax  
Code: 00  
22537 2707  
Country Code: 420  
22537 2714  
Technical Fax  
Switchboard  
22537 2728  
22537 2711  
142  
Getting Help  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Denmark  
Online Support  
support.euro.dell.com  
7010 0074  
(Copenhagen)  
Technical Support for XPS  
computers only  
International Access  
Code: 00  
Technical Support  
7023 0182  
7023 0184  
Country Code: 45  
Customer Service –  
Relational  
Home/Small Business  
Customer Service  
3287 5505  
Switchboard – Relational  
3287 1200  
3287 1201  
Switchboard Fax –  
Relational  
Switchboard – Home/Small  
Business  
3287 5000  
3287 5001  
Switchboard Fax –  
Home/Small Business  
Dominica  
Online Support  
www.dell.com/dm  
[email protected]  
toll-free: 1-866-278-6821  
or (512) 723-0010  
Technical Support,  
Customer Service, Sales  
Dominican Republic  
Online Support  
www.dell.com/do  
[email protected]  
1-800-156-1834  
Technical Support  
Customer Service and  
Sales  
1-800-156-1588  
Getting Help  
143  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Ecuador  
Online Support  
www.dell.com/ec  
(calling from Quito and  
Guayaquil only)  
[email protected]  
Technical Support,  
toll-free: 999-119-877-655-  
3355  
Customer Service, Sales  
(calling from Quito)  
or EEUU (512) 723-0020  
Technical Support,  
toll-free: 1-800-999-119-877-  
655-3355  
Customer Service, Sales  
(calling from Guayaquil)  
El Salvador  
Online Support  
www.dell.com/sv  
[email protected]  
toll free: 800-6100 (ANTEL)  
or 800-6170 (Telefonica)  
toll free: 800-6100 (ANTEL)  
or 800-6132 (Telefonica)  
support.euro.dell.com  
[email protected]  
0207 533 555  
Technical Support  
Customer Service and  
Sales  
Finland (Helsinki)  
Online Support  
International Access  
Code: 990  
Technical Support  
Customer Service  
Switchboard  
Country Code: 358  
City Code: 9  
0207 533 538  
0207 533 533  
Fax  
0207 533 530  
Sales under 500 employees  
Sales over 500 employees  
Online Support  
0207 533 540  
0207 533 533  
France (Paris)  
(Montpellier)  
support.euro.dell.com  
International Access  
Code: 00  
Country Code: 33  
City Codes: (1) (4)  
Technical Support for XPS  
computers only  
0825 387 129  
144  
Getting Help  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Home and Small Business  
Technical Support  
Customer Service  
Switchboard  
0825 387 270  
0825 823 833  
0825 004 700  
04 99 75 40 00  
Switchboard (calls from  
outside of France)  
Sales  
Fax  
0825 004 700  
0825 004 701  
04 99 75 40 01  
Fax (calls from outside of  
France)  
Corporate  
Technical Support  
Customer Service  
Switchboard  
Sales  
0825 004 719  
0825 338 339  
01 55 94 71 00  
01 55 94 71 00  
01 55 94 71 01  
Fax  
Germany (Frankfurt)  
Online Support  
International Access  
support.euro.dell.com  
Code: 00  
[email protected]  
Country Code: 49  
City Code: 69  
Technical Support for XPS  
069 9792 7222  
computers only  
Technical Support  
069 9792-7200  
069 9792-7230  
Technical Support at  
Home  
Home/Small Business  
Customer Service  
0180-5-224400  
069 9792-7320  
Global Segment Customer  
Service  
Getting Help  
145  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Preferred Accounts  
Customer Service  
069 9792-7320  
069 9792-7320  
069 9792-7320  
Large Accounts Customer  
Service  
Public Accounts Customer  
Service  
Switchboard  
069 9792-7000  
support.euro.dell.com  
00800-44 14 95 18  
2108129811  
Greece  
Online Support  
Technical Support  
International Access  
Code: 00  
Gold Service Technical  
Support  
Country Code: 30  
Switchboard  
Gold Service Switchboard  
Sales  
2108129810  
2108129811  
2108129800  
Fax  
2108129812  
Grenada  
Online Support  
www.dell.com/gd  
[email protected]  
toll-free: 1-866-540-3355  
Technical Support,  
Customer Service, Sales  
Guatemala  
Online Support  
www.dell.com/gt  
[email protected]  
1-800-999-0136  
Technical Support,  
Customer Service, Sales  
Guyana  
Online Support  
[email protected]  
toll-free: 1-877-440-6511  
Technical Support,  
Customer Service, Sales  
Haiti  
Online Support  
www.dell.com/ht  
[email protected]  
toll free: 183-866-686-9849  
or (512) 723-0010  
Technical Support,  
Customer Service, Sales  
146  
Getting Help  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Honduras  
Online Support  
www.dell.com/hn  
[email protected]  
Technical Support,  
toll free: 800-0123-866-686-  
9848  
Customer Service, Sales  
or EEUU (512) 723-0020  
Hong Kong  
Online Support  
International Access  
support.ap.dell.com  
support.ap.dell.com/contactus  
00852-3416 6923  
Code: 001  
Country Code: 852  
Technical Support – XPS  
computers only  
Technical Support –  
00852-2969 3188  
00852-2969 3191  
Dimension and Inspiron  
Technical Support –  
OptiPlex, Latitude, and  
Dell Precision  
Technical Support –  
Servers and Storage  
00852-2969 3196  
00852-3416 0906  
Technical Support –  
Projectors, PDAs, Switches,  
Routers, etc.  
Customer Service  
00852-3416 0910  
00852-3416 0907  
00852-3416 0908  
00852-3416 0912  
00852-2969 3105  
Large Corporate Accounts  
Global Customer Programs  
Medium Business Division  
Home and Small Business  
Division  
Getting Help  
147  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
India  
Online Support  
support.ap.dell.com  
Portable and Desktop Support  
Portables, Desktop, and Peripherals E-mail  
support.ap.dell.com/ap/en/emaildell  
Portable Support E-mail  
[email protected]  
Phone Numbers  
080-25068032 or 080-25068034  
or your city STD code + 60003355  
or toll-free: 1-800-425-9046  
Server Support  
E-mail  
[email protected]  
Phone Numbers  
080-25068032 or 080-25068034  
or your city STD code + 60003355  
or toll-free: 1-800-425-8045  
Gold Support Only  
E-mail  
[email protected]  
Phone Numbers  
080-25068033  
or your city STD code + 60003355  
or toll-free: 1-800-425-9045  
XPS Support Only  
E-mail  
[email protected]  
Phone Numbers  
080-25068066  
or toll-free: 1-800-425-2066  
Customer Service  
Home and Small Business  
[email protected]  
toll-free: 1800-4254051  
148  
Getting Help  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Large Corporate Accounts  
[email protected]  
toll-free: 1800-4252067  
Sales  
Large Corporate Accounts  
Home and Small Business  
1600 33 8044  
1600 33 8046  
Getting Help  
149  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Ireland (Cherrywood)  
Online Support  
International Access  
support.euro.dell.com  
Code: 00  
[email protected]  
Country Code: 353  
City Code: 1  
Technical Support  
XPS computers only  
Business computers  
Home computers  
At Home Support  
Sales  
1850 200 722  
1850 543 543  
1850 543 543  
1850 200 889  
Home  
1850 333 200  
1850 664 656  
Small Business  
Medium Business  
Large Business  
Sales E-mail  
1850 200 646  
1850 200 646  
[email protected]  
Customer Service  
Home and Small Business  
01 204 4014  
1850 200 982  
Business (greater than 200  
employees)  
General  
Fax/Sales Fax  
Switchboard  
01 204 0103  
01 204 4444  
U.K. Customer Service  
(dial within U.K. only)  
0870 906 0010  
Corporate Customer Service  
(dial within U.K. only)  
0870 907 4499  
0870 907 4000  
U.K. Sales (dial within  
U.K. only)  
150  
Getting Help  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Italy (Milan)  
Online Support  
Home and Small Business  
Technical Support  
Customer Service  
Fax  
support.euro.dell.com  
International Access  
Code: 00  
02 577 826 90  
02 696 821 14  
02 696 821 13  
02 696 821 12  
Country Code: 39  
City Code: 02  
Switchboard  
Corporate  
Technical Support  
Customer Service  
Fax  
02 577 826 90  
02 577 825 55  
02 575 035 30  
Switchboard  
02 577 821  
Jamaica  
Online Support  
www.dell.com/jm  
(dial from within  
Jamaica only)  
[email protected]  
toll free: 1-800-975-1646  
toll free: 1-800-404-9205  
Technical Support  
Customer Service and  
Sales  
Japan (Kawasaki)  
Online Support  
support.jp.dell.com  
International Access  
Code: 001  
Country Code: 81  
City Code: 44  
Technical Support – XPS  
computers only  
toll-free: 0120-937-786  
81-44-520-1235  
Technical Support outside  
of Japan – XPS computers  
only  
Technical Support –  
toll-free: 0120-198-226  
Dimension and Inspiron  
Getting Help  
151  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Technical Support outside  
of Japan – Dimension, and  
Inspiron  
81-44-520-1435  
toll-free: 0120-198-433  
81-44-556-3894  
Technical Support – Dell  
Precision, OptiPlex, and  
Latitude  
Technical Support outside  
of Japan – Dell Precision,  
OptiPlex, and Latitude  
Technical Support – Dell  
PowerApp, Dell  
toll-free: 0120-198-498  
PowerEdge, Dell  
PowerConnect™, and Dell  
PowerVault  
Technical Support outside  
of Japan – PowerApp,  
PowerEdge,  
81-44-556-4162  
PowerConnect, and  
PowerVault  
Technical Support –  
Projectors, PDAs, Printers,  
Routers  
toll-free: 0120-981-690  
Technical Support outside  
of Japan – Projectors,  
81-44-556-3468  
PDAs, Printers, Routers  
Faxbox Service  
044-556-3490  
044-556-3801  
24-Hour Automated Order  
Status Service  
Customer Care  
044-556-4240  
044-556-3344  
Business Sales Division –  
up to 400 employees  
152  
Getting Help  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Preferred Accounts  
Division Sales – over 400  
employees  
044-556-3433  
044-556-5963  
Public Sales – government  
agencies, educational  
institutions, and medical  
institutions  
Global Segment Japan  
Individual User  
044-556-3469  
044-556-1657  
044-556-2203  
Individual User Online  
Sales  
Individual User Real Site  
Sales  
044-556-4649  
Switchboard  
044-556-4300  
support.ap.dell.com  
toll-free: 080-999-0283  
Korea (Seoul)  
Online Support  
International Access  
Technical Support for XPS  
computers only  
Code: 001  
Country Code: 82  
City Code: 2  
Technical Support  
Customer Service  
toll-free: 080-200-3800  
toll-free: 080-999-0270  
toll-free: 080-200-3801  
Technical Support –  
Dimension, PDA,  
Electronics, and  
Accessories  
Sales  
toll-free: 080-200-3600  
2194-6202  
Fax  
Switchboard  
2194-6000  
Getting Help  
153  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Latin America  
Customer Technical  
Support (Austin, Texas,  
U.S.A.)  
512 728-4093  
Customer Service (Austin,  
Texas, U.S.A.)  
512 728-3619  
512 728-3883  
Fax (Technical Support  
and Customer Service)  
(Austin, Texas, U.S.A.)  
Sales (Austin, Texas,  
U.S.A.)  
512 728-4397  
Sales Fax (Austin, Texas,  
U.S.A.)  
512 728-4600  
or 512 728-3772  
support.euro.dell.com  
342 08 08 075  
Luxembourg  
Online Support  
Support  
International Access  
Code: 00  
Home/Small Business Sales  
Corporate Sales  
Customer Service  
Fax  
+32 (0)2 713 15 96  
26 25 77 81  
Country Code: 352  
+32 (0)2 481 91 19  
26 25 77 82  
Malaysia (Penang)  
Online Support  
support.ap.dell.com  
International Access  
Code: 00  
Country Code: 60  
City Code: 4  
Technical Support – XPS  
computers only  
toll-free: 1 800 885 784  
toll-free: 1 800 880 193  
Technical Support – Dell  
Precision, OptiPlex, and  
Latitude  
Technical Support –  
toll-free: 1 800 881 306  
Dimension, Inspiron, and  
Electronics and Accessories  
154  
Getting Help  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Technical Support –  
PowerApp, PowerEdge,  
PowerConnect, and  
PowerVault  
toll-free: 1800 881 386  
Customer Service  
toll-free: 1800 881 306  
(option 4)  
24-Hour Automated Order  
Status Service  
1 800 88 4432  
Transaction Sales  
Corporate Sales  
Online Support  
toll-free: 1 800 888 202  
toll-free: 1 800 888 213  
www.dell.com/mx  
Mexico  
International Access  
[email protected]  
001-866-563-4425  
50-81-8800  
Code: 00  
Technical Support  
Sales  
Country Code: 52  
or 001-800-725-3355  
001-877-384-8979  
or 001-877-269-3383  
001-866-390-4629  
Customer Service  
Spare Parts, Software,  
Peripherals and Warranty  
Sales  
Ink and Toner Sales  
Main  
toll free 001-866-851-1754  
50-81-8800  
or 001-800-111-3355  
or 001-866-851-1754  
support.dell.com.ag  
[email protected]  
toll-free: 1-866-278-6822  
Montserrat  
Online Support  
Technical Support,  
Customer Service, Sales  
Getting Help  
155  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Netherlands Antilles  
Online Support  
www.dell.com/an  
[email protected]  
toll free: 001-866-379-1022  
Technical Support,  
Customer Service, Sales  
Netherlands  
(Amsterdam)  
Online Support  
support.euro.dell.com  
020 674 45 94  
Technical Support for XPS  
computers only  
International Access  
Code: 00  
Technical Support  
020 674 45 00  
020 674 47 66  
020 674 42 00  
Country Code: 31  
City Code: 20  
Technical Support Fax  
Home/Small Business  
Customer Service  
Relational Customer  
Service  
020 674 4325  
Home/Small Business Sales  
Relational Sales  
020 674 55 00  
020 674 50 00  
020 674 47 75  
Home/Small Business Sales  
Fax  
Relational Sales Fax  
Switchboard  
020 674 47 50  
020 674 50 00  
020 674 47 50  
Switchboard Fax  
156  
Getting Help  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
New Zealand  
Online Support  
International Access  
support.ap.dell.com  
support.ap.dell.com/contactus  
toll-free: 0800-441-567  
toll-free: 0800-446-255  
toll-free: 0800-444-617  
toll-free: 0800-443-563  
toll-free: 0800-335-540  
Code: 00  
Country Code: 64  
Technical Support  
Home and Home Office  
Business, Education, and  
Government  
PowerEdge and PowerVault  
Technical Support for XPS  
computers only  
Customer Service  
Home and Small Business  
toll-free: 0800-289-3355  
(option 3)  
Business, Education, and  
Government  
toll-free: 0800-941-128  
(option 3)  
24-Hour Automated Order  
Status Service  
toll-free: 0800-449-602  
toll-free: 0800 441 567  
toll-free: 0800-289-3355  
toll-free: 0800-941-121  
toll-free: 0800-941-128  
Sales  
Home and Home Office  
Small Business  
Business, Education, and  
Government  
Nicaragua  
Online Support  
www.dell.com/ni  
[email protected]  
toll free: 001-800-220-1378  
toll free: 001-800-220-1377  
Technical Support  
Customer Service and  
Sales  
Getting Help  
157  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Norway (Lysaker)  
Online Support  
support.euro.dell.com  
815 35 043  
International Access  
Technical Support for XPS  
computers only  
Code: 00  
Country Code: 47  
Technical Support  
671 16882  
671 17575  
Relational Customer  
Service  
Home/Small Business  
Customer Service  
23162298  
Switchboard  
671 16800  
671 16865  
Fax Switchboard  
Online Support  
Panama  
www.dell.com/pa  
[email protected]  
Technical Support  
toll free: 001-800-507-1385  
(C&W)  
or 001-866-633-4097  
(Clarocom)  
Customer Service, Sales  
toll free: 001-800-507-1264  
(C&W)  
or 001-866-422-7964  
(Clarocom and  
Movistar)  
or 001-800-507-1786 (TC)  
www.dell.com/py  
Paraguay  
Online Support  
(Asuncion only)  
[email protected]  
Technical Support,  
dial 008-11-800, then have  
the operator  
Customer Service, Sales  
dial 866-686-9848  
or EEUU (512) 723-0020  
158  
Getting Help  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Peru  
Online Support  
www.dell.com/pe  
[email protected]  
0800-50-869  
Technical Support  
Customer Service and  
Sales  
0800-50-669  
Poland (Warsaw)  
Online Support  
support.euro.dell.com  
[email protected]  
57 95 700  
International Access  
Code: 011  
Customer Service Phone  
Customer Service  
Sales  
Country Code: 48  
City Code: 22  
57 95 999  
57 95 999  
Customer Service Fax  
Reception Desk Fax  
Switchboard  
57 95 806  
57 95 998  
57 95 999  
Portugal  
Online Support  
Technical Support  
Customer Service  
Sales  
support.euro.dell.com  
707200149  
International Access  
Code: 00  
800 300 413  
Country Code: 351  
800 300 410 or 800 300 411  
or 800 300 412 or  
21 422 07 10  
Fax  
21 424 01 12  
www.dell.com/pr  
Puerto Rico  
Online Support  
[email protected]  
toll-free: 1-866-390-4695  
toll-free: 1-866-390-4691  
Technical Support  
Spare Parts, Software,  
Peripherals and Warranty  
Sales  
Ink and Toner Sales  
toll-free: 1-866-851-1760  
1-877-537-3355  
Customer Service and  
Sales  
Getting Help  
159  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
St. Kitts and Nevis  
Online Support  
www.dell.com/kn  
[email protected]  
toll-free: 1-877-441-4734  
toll-free: 1-866-540-3355  
Technical Support  
Customer Service and  
Sales  
St. Lucia  
Online Support  
www.dell.com/lc  
[email protected]  
toll-free: 1-866-464-4352  
toll-free: 1-866-540-3355  
Technical Support  
Customer Service and  
Sales  
St. Vincent and the  
Grenadines  
Online Support  
www.dell.com/vc  
[email protected]  
toll-free: 1-866-464-4353  
toll-free: 1-866-540-3355  
Technical Support  
Customer Service and  
Sales  
Singapore (Singapore) NOTE: The phone numbers  
in this section should be  
International Access  
called from within  
Singapore or Malaysia only.  
Code: 005  
Country Code: 65  
Online Support  
support.ap.dell.com  
Technical Support  
XPS computers only  
toll-free: 1 800 394 7464  
toll-free: 1 800 394 7430  
Dimension, Inspiron, and  
Electronics and Accessories  
OptiPlex, Latitude, and  
Dell Precision  
toll-free: 1 800 394 7488  
toll-free: 1 800 394 7478  
PowerApp, PowerEdge,  
PowerConnect, and  
PowerVault  
160  
Getting Help  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Customer Service  
toll-free: 1 800 394 7430  
(option 4)  
24-Hour Automated Order  
Status Service  
toll-free: 1 800 394 7476  
Sales  
Transaction Sales  
Corporate Sales  
Online Support  
toll-free: 1 800 394 7412  
toll-free: 1 800 394 7419  
support.euro.dell.com  
[email protected]  
02 5750 8303  
Slovakia (Prague)  
International Access  
Code: 00  
Technical Support  
Enterprise GOLD  
Business Support  
Customer Service  
Fax  
Country Code: 421  
02 5750 8308  
02 5750 8301  
420 22537 2707  
02 5441 8328  
Tech Fax  
02 5441 8328  
Switchboard (Sales)  
Online Support  
02 5441 7585  
South Africa  
support.euro.dell.com  
[email protected]  
011 709 7713  
(Johannesburg)  
International Access  
Code:  
Gold Queue  
Technical Support  
Customer Service  
Sales  
011 709 7710  
09/091  
011 709 7707  
Country Code: 27  
City Code: 11  
011 709 7700  
Fax  
011 706 0495  
Switchboard  
011 709 7700  
Southeast Asian and  
Pacific Countries  
Technical Support,  
604 633 4810  
Customer Service, and  
Sales (Penang, Malaysia)  
Getting Help  
161  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Spain (Madrid)  
Online Support  
Home and Small Business  
Technical Support  
Customer Service  
Sales  
support.euro.dell.com  
International Access  
Code: 00  
902 100 130  
902 118 540  
902 118 541  
902 118 541  
902 118 539  
Country Code: 34  
City Code: 91  
Switchboard  
Fax  
Corporate  
Technical Support  
Customer Service  
Switchboard  
Fax  
902 100 130  
902 115 236  
91 722 92 00  
91 722 95 83  
Suriname  
Online Support  
www.dell.com/sr  
[email protected]  
toll-free: 156-866-686-9850  
or (512) 723-0010  
support.euro.dell.com  
77 134 03 40  
Technical Support,  
Customer Service, Sales  
Sweden (Upplands  
Vasby)  
Online Support  
Technical Support for XPS  
computers only  
International Access  
Code: 00  
Technical Support  
08 590 05 199  
08 590 05 642  
Country Code: 46  
City Code: 8  
Relational Customer  
Service  
Home/Small Business  
Customer Service  
08 587 70 527  
020 140 14 44  
Employee Purchase  
Program (EPP) Support  
Technical Support Fax  
Sales  
08 590 05 594  
08 587 705 81  
162  
Getting Help  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Country (City)  
Service Type  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access  
Code Country Code  
City Code  
Web and E-mail Address  
Switzerland (Geneva)  
Online Support  
International Access  
support.euro.dell.com  
Code: 00  
Te[email protected]  
Country Code: 41  
City Code: 22  
Technical Support for XPS  
computers only  
0848 338 857  
0844 811 411  
0848 338 860  
0844 822 844  
0848 802 202  
Technical Support – Home  
and Small Business  
Technical Support at  
Home  
Technical Support –  
Corporate  
Customer Service – Home  
and Small Business  
Getting Help  
163  
Download from Www.Somanuals.com. All Manuals Search And Download.  
164  
Getting Help  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Glossary  
This section defines or identifies technical terms, abbreviations, and  
acronyms used in your system documents.  
A — Ampere(s).  
AC — Alternating current.  
ACPI — Advanced Configuration and Power Interface. A standard interface for  
enabling the operating system to direct configuration and power management.  
ambient temperature — The temperature of the area or room where the system is  
located.  
ANSI — American National Standards Institute. The primary organization for  
developing technology standards in the U.S.  
application — Software designed to help you perform a specific task or series of tasks.  
Applications run from the operating system.  
ASCII — American Standard Code for Information Interchange.  
asset tag — An individual code assigned to a system, usually by an administrator, for  
security or tracking purposes.  
backup — A copy of a program or data file. As a precaution, back up your system’s  
hard drive on a regular basis. Before making a change to the configuration of your  
system, back up important start-up files from your operating system.  
backup battery — A battery that maintains system configuration, date, and time  
information in a special section of memory when the system is turned off.  
beep code — A diagnostic message in the form of a pattern of beeps from your  
system’s speaker. For example, one beep, followed by a second beep, and then a burst  
of three beeps is beep code 1-1-3.  
BIOS — Basic input/output system. Your system’s BIOS contains programs stored on  
a flash memory chip. The BIOS controls the following:  
• Communications between the processor and peripheral devices  
• Miscellaneous functions, such as system messages  
bit — The smallest unit of information interpreted by your system.  
blade — A module that contains a processor, memory, and a hard drive. The modules  
are mounted into a chassis that includes power supplies and fans.  
Glossary  
165  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
BMC — Baseboard management controller.  
boot routine — A program that clears all memory, initializes devices, and loads the  
operating system when you start your system. Unless the operating system fails to  
respond, you can reboot (also called warm boot) your system by pressing  
<Ctrl><Alt><Del>. Otherwise, you must restart the system by pressing the reset  
button or by turning the system off and then back on.  
bootable diskette — A diskette that is used to start your system if the system will not  
boot from the hard drive.  
BTU — British thermal unit.  
bus — An information pathway between the components of a system. Your system  
contains an expansion bus that allows the processor to communicate with controllers  
for the peripheral devices connected to the system. Your system also contains an  
address bus and a data bus for communications between the processor and RAM.  
C — Celsius.  
cache — A fast storage area that keeps a copy of data or instructions for quick data  
retrieval. When a program makes a request to a disk drive for data that is in the cache,  
the disk-cache utility can retrieve the data from RAM faster than from the disk drive.  
CD — Compact disc. CD drives use optical technology to read data from CDs.  
cm — Centimeter(s).  
cmos — Complementary metal-oxide semiconductor.  
component — As they relate to DMI, components include operating systems,  
computer systems, expansion cards, and peripherals that are compatible with DMI.  
Each component is made up of groups and attributes that are defined as relevant to  
that component.  
COMn — The device names for the serial ports on your system.  
control panel — The part of the system that contains indicators and controls, such as  
the power button and power indicator.  
controller — A chip that controls the transfer of data between the processor and  
memory or between the processor and a peripheral.  
conventional memory — The first 640 KB of RAM. Conventional memory is found in  
®
all systems. Unless they are specially designed, MS-DOS programs are limited to  
running in conventional memory.  
coprocessor — A chip that relieves the system’s processor of specific processing tasks.  
A math coprocessor, for example, handles numeric processing.  
CPU — Central processing unit. See processor.  
DC — Direct current.  
166  
Glossary  
Download from Www.Somanuals.com. All Manuals Search And Download.  
DDR — Double-data rate. A technology in memory modules that potentially doubles  
the output.  
device driver — A program that allows the operating system or some other program to  
interface correctly with a peripheral. Some device drivers—such as network drivers—  
must be loaded from the config.sys file or as memory-resident programs (usually, from  
the autoexec.bat file). Others must load when you start the program for which they  
were designed.  
DHCP — Dynamic Host Configuration Protocol. A method of automatically  
assigning an IP address to a client system.  
diagnostics — A comprehensive set of tests for your system.  
DIMM — Dual in-line memory module. See also memory module.  
DIN — Deutsche Industrie Norm.  
directory — Directories help keep related files organized on a disk in a hierarchical,  
“inverted tree” structure. Each disk has a “root” directory. Additional directories that  
branch off the root directory are called subdirectories. Subdirectories may contain  
additional directories branching off them.  
DMA — Direct memory access. A DMA channel allows certain types of data transfer  
between RAM and a device to bypass the processor.  
DMI — Desktop Management Interface. DMI enables the management of your  
system’s software and hardware by collecting information about the system’s  
components, such as the operating system, memory, peripherals, expansion cards, and  
asset tag.  
DNS — Domain Name System. A method of translating Internet domain names, such  
as www.dell.com, into IP addresses, such as 143.166.83.200.  
DRAM — Dynamic random-access memory. A system’s RAM is usually made up  
entirely of DRAM chips.  
DVD — Digital versatile disc.  
ECC — Error checking and correction.  
EEPROM — Electronically erasable programmable read-only memory.  
EMC — Electromagnetic compatibility.  
EMI — Electromagnetic interference.  
ERA — Embedded remote access. ERA allows you to perform remote, or "out-of-  
band," server management on your network server using a remote access controller.  
ESD — Electrostatic discharge.  
ESM — Embedded server management.  
Glossary  
167  
Download from Www.Somanuals.com. All Manuals Search And Download.  
expansion bus — Your system contains an expansion bus that allows the processor to  
communicate with controllers for peripherals, such as NICs.  
expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an  
expansion-card connector on the system board. An expansion card adds some  
specialized function to the system by providing an interface between the expansion  
bus and a peripheral.  
expansion-card connector — A connector on the system board or riser board for  
plugging in an expansion card.  
F — Fahrenheit.  
FAT — File allocation table. The file system structure used by MS-DOS to organize  
®
®
and keep track of file storage. The Microsoft Windows operating systems can  
optionally use a FAT file system structure.  
flash memory — A type of EEPROM chip that can be reprogrammed from a utility on  
diskette while still installed in a system; most EEPROM chips can only be rewritten  
with special programming equipment.  
format — To prepare a hard drive or diskette for storing files. An unconditional format  
deletes all data stored on the disk.  
FSB — Front-side bus. The FSB is the data path and physical interface between the  
processor and the main memory (RAM).  
ft — Feet.  
FTP — File transfer protocol.  
g — Gram(s).  
G — Gravities.  
Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits.  
GB — Gigabyte(s); 1024 megabytes or 1,073,741,824 bytes. However, when referring  
to hard-drive capacity, the term is usually rounded to 1,000,000,000 bytes.  
graphics mode — A video mode that can be defined as x horizontal by y vertical pixels  
by z colors.  
group — As it relates to DMI, a group is a data structure that defines common  
information, or attributes, about a manageable component.  
guarding — A type of data redundancy in which a set of physical drives stores data and  
an additional drive stores parity data. See also mirroring, striping, and RAID.  
h — Hexadecimal. A base-16 numbering system, often used in programming to  
identify addresses in the system’s RAM and I/O memory addresses for devices. In text,  
hexadecimal numbers are often followed by h.  
headless system — A system or device that functions without having a keyboard,  
168  
Glossary  
Download from Www.Somanuals.com. All Manuals Search And Download.  
mouse, or monitor attached. Normally, headless systems are managed over a network  
using an Internet browser.  
host adapter — A host adapter implements communication between the system’s bus  
and the controller for a peripheral device. (Hard-drive controller subsystems include  
integrated host adapter circuitry.) To add a SCSI expansion bus to your system, you  
must install or connect the appropriate host adapter.  
Hz — Hertz.  
I/O — Input/output. A keyboard is an input device, and a monitor is an output device.  
In general, I/O activity can be differentiated from computational activity.  
ID — Identification.  
IDE — Integrated drive electronics. A standard interface between the system board  
and storage devices.  
integrated mirroring — Provides simultaneous physical mirroring of two drives.  
Integrated mirroring functionality is provided by the system’s hardware. See also  
mirroring.  
internal processor cache — An instruction and data cache built into the processor.  
IP — Internet Protocol.  
IPX — Internet package exchange.  
IRQ — Interrupt request. A signal that data is about to be sent to or received by a  
peripheral device travels by an IRQ line to the processor. Each peripheral connection  
must be assigned an IRQ number. Two devices can share the same IRQ assignment,  
but you cannot operate both devices simultaneously.  
jumper — Small blocks on a circuit board with two or more pins emerging from them.  
Plastic plugs containing a wire fit down over the pins. The wire connects the pins and  
creates a circuit, providing a simple and reversible method of changing the circuitry in  
a board.  
K — Kilo-; 1000.  
Kb — Kilobit(s); 1024 bits.  
KB — Kilobyte(s); 1024 bytes.  
Kbps — Kilobit(s) per second.  
KBps — Kilobyte(s) per second.  
key combination — A command requiring you to press multiple keys at the same time  
(for example, <Ctrl><Alt><Del>).  
kg — Kilogram(s); 1000 grams.  
kHz — Kilohertz.  
Glossary  
169  
Download from Www.Somanuals.com. All Manuals Search And Download.  
KMM — Keyboard/monitor/mouse.  
KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the  
system from which the video is displayed and for which the keyboard and mouse are  
used.  
LAN — Local area network. A LAN is usually confined to the same building or a few  
nearby buildings, with all equipment linked by wiring dedicated specifically to the  
LAN.  
lb — Pound(s).  
LCD — Liquid crystal display.  
LED — Light-emitting diode. An electronic device that lights up when a current is  
passed through it.  
®
Linux — An open-source operating system, similar to the UNIX operating system,  
that runs on a variety of hardware systems. Linux is freely available; however, the full  
distribution of Linux along with technical support and training are available for a fee  
®
from vendors such as Red Hat Software.  
local bus — On a system with local-bus expansion capability, certain peripheral  
devices (such as the video adapter circuitry) can be designed to run much faster than  
they would with a traditional expansion bus. See also bus.  
LVD — Low voltage differential.  
m — Meter(s).  
mA — Milliampere(s).  
MAC address — Media Access Control address. Your system’s unique hardware  
number on a network.  
mAh — Milliampere-hour(s).  
Mb — Megabit(s); 1,048,576 bits.  
MB — Megabyte(s); 1,048,576 bytes. However, when referring to hard-drive capacity,  
the term is often rounded to mean 1,000,000 bytes.  
Mbps — Megabits per second.  
MBps — Megabytes per second.  
MBR — Master boot record.  
memory address — A specific location, usually expressed as a hexadecimal number, in  
the system’s RAM.  
memory module — A small circuit board containing DRAM chips that connects to the  
system board.  
memory — An area in your system that stores basic system data. A system can contain  
170  
Glossary  
Download from Www.Somanuals.com. All Manuals Search And Download.  
several different forms of memory, such as integrated memory (ROM and RAM) and  
add-in memory modules (DIMMs).  
MHz — Megahertz.  
mirroring — A type of data redundancy in which a set of physical drives stores data  
and one or more sets of additional drives stores duplicate copies of the data. Mirroring  
functionality is provided by software. See also guarding, integrated mirroring, striping,  
and RAID.  
mm — Millimeter(s).  
ms — Millisecond(s).  
®
MS-DOS — Microsoft Disk Operating System.  
NAS — Network Attached Storage. NAS is one of the concepts used for implementing  
shared storage on a network. NAS systems have their own operating systems,  
integrated hardware, and software that are optimized to serve specific storage needs.  
NIC — Network interface controller. A device that is installed or integrated in a  
system to allow connection to a network.  
NMI — Nonmaskable interrupt. A device sends an NMI to signal the processor about  
hardware errors.  
ns — Nanosecond(s).  
NTFS — The NT File System option in the Windows 2000 operating system.  
NVRAM — Nonvolatile random-access memory. Memory that does not lose its  
contents when you turn off your system. NVRAM is used for maintaining the date,  
time, and system configuration information.  
parity — Redundant information that is associated with a block of data.  
partition — You can divide a hard drive into multiple physical sections called  
partitions with the fdisk command. Each partition can contain multiple logical drives.  
You must format each logical drive with the format command.  
PCI — Peripheral Component Interconnect. A standard for local-bus  
implementation.  
PDU — Power distribution unit. A power source with multiple power outlets that  
provides electrical power to servers and storage systems in a rack.  
peripheral — An internal or external device, such as a diskette drive or keyboard,  
connected to a system.  
PGA — Pin grid array. A type of processor socket that allows you to remove the  
processor chip.  
pixel — A single point on a video display. Pixels are arranged in rows and columns to  
create an image. A video resolution, such as 640 x 480, is expressed as the number of  
Glossary  
171  
Download from Www.Somanuals.com. All Manuals Search And Download.  
pixels across by the number of pixels up and down.  
POST — Power-on self-test. Before the operating system loads when you turn on your  
system, the POST tests various system components such as RAM and hard drives.  
processor — The primary computational chip inside the system that controls the  
interpretation and execution of arithmetic and logic functions. Software written for  
one processor must usually be revised to run on another processor. CPU is a synonym  
for processor.  
protected mode — An operating mode that allows operating systems to implement:  
• A memory address space of 16 MB to 4 GB  
• Multitasking  
• Virtual memory, a method for increasing addressable memory by using the hard drive  
The Windows 2000 and UNIX 32-bit operating systems run in protected mode. MS-  
DOS cannot run in protected mode.  
PS/2 — Personal System/2.  
PXE — Preboot eXecution Environment. A way of booting a system via a LAN  
(without a hard drive or bootable diskette).  
RAC — Remote access controller.  
RAID — Redundant array of independent disks. A method of providing data  
redundancy. Some common implementations of RAID include RAID 0, RAID 1, RAID  
5, RAID 10, and RAID 50. See also guarding, mirroring, and striping.  
RAM — Random-access memory. The system’s primary temporary storage area for  
program instructions and data. Any information stored in RAM is lost when you turn  
off your system.  
RAS — Remote Access Service. This service allows users running the Windows  
operating system to remotely access a network from their system using a modem.  
readme file — A text file, usually shipped with software or hardware, that contains  
information supplementing or updating the product’s documentation.  
read-only file — A read-only file is one that you are prohibited from editing or  
deleting.  
ROM — Read-only memory. Your system contains some programs essential to its  
operation in ROM code. A ROM chip retains its contents even after you turn off your  
system. Examples of code in ROM include the program that initiates your system’s  
boot routine and the POST.  
ROMB — RAID on motherboard.  
rpm — Revolutions per minute.  
172  
Glossary  
Download from Www.Somanuals.com. All Manuals Search And Download.  
RTC — Real-time clock.  
SAS — Serial-attached SCSI.  
SATA — Serial Advanced Technology Attachment. A standard interface between the  
system board and storage devices.  
SCSI — Small computer system interface. An I/O bus interface with faster data  
transmission rates than standard ports.  
SDRAM — Synchronous dynamic random-access memory.  
sec — Second(s).  
serial port — An I/O port used most often to connect a modem to your system. You  
can usually identify a serial port on your system by its 9-pin connector.  
service tag — A bar code label on the system used to identify it when you call Dell for  
technical support.  
simple disk volume — The volume of free space on a single dynamic, physical disk.  
SMART — Self-Monitoring Analysis and Reporting Technology. Allows hard drives to  
report errors and failures to the system BIOS and then display an error message on the  
screen.  
SMP — Symmetric multiprocessing. Used to describe a system that has two or more  
processors connected via a high-bandwidth link and managed by an operating system,  
where each processor has equal access to I/O devices.  
SNMP — Simple Network Management Protocol. A standard interface that allows a  
network manager to remotely monitor and manage workstations.  
spanning — Spanning, or concatenating, disk volumes combines unallocated space  
from multiple disks into one logical volume, allowing more efficient use of all the  
space and all drive letters on a multiple-disk system.  
striping — Disk striping writes data across three or more disks in an array, but only  
uses a portion of the space on each disk. The amount of space used by a "stripe" is the  
same on each disk used. A virtual disk may use several stripes on the same set of disks  
in an array. See also guarding, mirroring, and RAID.  
SVGA — Super video graphics array. VGA and SVGA are video standards for video  
adapters with greater resolution and color display capabilities than previous standards.  
system board — As the main circuit board, the system board usually contains most of  
your system’s integral components, such as the processor, RAM, controllers for  
peripherals, and various ROM chips.  
system configuration information — Data stored in memory that tells a system what  
hardware is installed and how the system should be configured for operation.  
system diskette — See bootable diskette.  
Glossary  
173  
Download from Www.Somanuals.com. All Manuals Search And Download.  
system memory — See RAM.  
System Setup program — A BIOS-based program that allows you to configure your  
system’s hardware and customize the system’s operation by setting features such as  
password protection. Because the System Setup program is stored in NVRAM, any  
settings remain in effect until you change them again.  
system.ini file — A start-up file for the Windows operating system. When you start  
Windows, it consults the system.ini file to determine a variety of options for the  
Windows operating environment. Among other things, the system.ini file records  
which video, mouse, and keyboard drivers are installed for Windows.  
TCP/IP — Transmission Control Protocol/Internet Protocol.  
termination — Some devices (such as the last device at each end of a SCSI cable)  
must be terminated to prevent reflections and spurious signals in the cable. When  
such devices are connected in a series, you may need to enable or disable the  
termination on these devices by changing jumper or switch settings on the devices or  
by changing settings in the configuration software for the devices.  
TOE — TCP/IP offload engine.  
UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating  
system written in the C programming language.  
uplink port — A port on a network hub or switch used to connect to other hubs or  
switches without requiring a crossover cable.  
UPS — Uninterruptible power supply. A battery-powered unit that automatically  
supplies power to your system in the event of an electrical failure.  
USB — Universal Serial Bus. A USB connector provides a single connection point for  
multiple USB-compliant devices, such as mice and keyboards. USB devices can be  
connected and disconnected while the system is running.  
utility — A program used to manage system resources—memory, disk drives, or  
printers, for example.  
UTP — Unshielded twisted pair. A type of wiring used to connect systems in a  
business or home to a telephone line.  
V — Volt(s).  
VAC — Volt(s) alternating current.  
VDC — Volt(s) direct current.  
VGA — Video graphics array. VGA and SVGA are video standards for video adapters  
with greater resolution and color display capabilities than previous standards.  
video adapter — The logical circuitry that provides (in combination with the monitor)  
your system’s video capabilities. A video adapter may be integrated into the system  
174  
Glossary  
Download from Www.Somanuals.com. All Manuals Search And Download.  
board or may be an expansion card that plugs into an expansion slot.  
video driver — A program that allows graphics-mode application programs and  
operating systems to display at a chosen resolution with the desired number of colors.  
Video drivers may need to match the video adapter installed in the system.  
video memory — Most VGA and SVGA video adapters include memory chips in  
addition to your system’s RAM. The amount of video memory installed primarily  
influences the number of colors that a program can display (with the appropriate video  
drivers and monitor capabilities).  
video resolution — Video resolution (800 x 600, for example) is expressed as the  
number of pixels across by the number of pixels up and down. To display a program at  
a specific graphics resolution, you must install the appropriate video drivers and your  
monitor must support the resolution.  
W — Watt(s).  
WH — Watt-hour(s).  
win.ini file — A start-up file for the Windows operating system. When you start  
Windows, it consults the win.ini file to determine a variety of options for the  
Windows operating environment. The win.ini file also usually includes sections that  
contain optional settings for Windows application programs that are installed on the  
hard drive.  
Windows 2000 — An integrated and complete Microsoft Windows operating system  
that does not require MS-DOS and that provides advanced operating system  
performance, improved ease of use, enhanced workgroup functionality, and simplified  
file management and browsing.  
Windows Powered — A Windows operating system designed for use on NAS systems.  
For NAS systems, the Windows Powered operating system is dedicated to file service  
for network clients.  
Windows Server 2003 — A set of Microsoft software technologies that enable software  
integration through the use of XML Web services. XML Web services are small  
reusable applications written in XML that allow data to be communicated between  
otherwise unconnected sources.  
XML — Extensible Markup Language. XML is a way to create common information  
formats and to share both the format and the data on the World Wide Web, intranets,  
and elsewhere.  
ZIF — Zero insertion force.  
Glossary  
175  
Download from Www.Somanuals.com. All Manuals Search And Download.  
176  
Glossary  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Index  
connectors  
A
riser card, 124  
system board, 122  
alert messages, 34  
assigning passwords, 45  
Console Redirection screen, 42  
contacting Dell, 133  
control panel  
installing, 90  
removing, 89  
B
Baseboard Management  
Controller (BMC), 49  
cooling fan  
battery  
troubleshooting, 108  
removing or replacing, 58  
replacing, 58  
cooling shroud  
installing, 57  
removing, 56  
troubleshooting, 106  
beep codes, 31  
cover  
bezel  
closing, 55  
opening, 54  
installing, 54  
removing, 53  
CPU Information screen, 39  
C
D
CD drive  
installing, 61  
removing, 60  
troubleshooting, 110  
damaged systems  
troubleshooting, 105  
Dell  
checking equipment, 98  
contacting, 133  
configuring the boot drive, 62  
connecting external devices, 18  
Dell PowerEdge Diagnostics  
using, 117  
Index  
177  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
diagnostics  
features  
back-panel, 17  
front-panel, 13  
advanced testing options, 119  
running from the utility  
partition, 118  
using Dell PowerEdge  
Diagnostics, 117  
H
when to use, 118  
hard drives  
diagnostics indicator codes, 29  
configuring the boot drive, 62  
installing, 67  
drives  
CD, 60  
optical, 60  
removing, 63  
troubleshooting, 111  
E
I
error messages, 35  
indicators  
back-panel, 17  
front-panel, 13  
NIC, 19  
expansion cards  
installing, 75  
removing, 78  
troubleshooting, 113  
installing  
bezel, 54  
external devices  
connecting, 18  
CD drive, 61  
control panel, 90  
cooling shroud, 57  
expansion cards, 75  
hard drives, 67  
F
fan assembly (PCI)  
installing, 72  
memory modules, 82  
optical drive, 61  
PCI fan assembly, 72  
power supply, 75  
processor fan assembly, 70  
riser card, 80  
removing, 71  
troubleshooting, 108  
fan assembly (processor)  
installing, 70  
system board, 94  
removing, 69  
troubleshooting, 108  
Integrated Devices screen, 41  
178  
Index  
Download from Www.Somanuals.com. All Manuals Search And Download.  
IRQs  
avoiding conflicts, 98  
line assignments, 98  
N
navigation keys  
system setup program, 36  
NICs  
indicators, 19  
troubleshooting, 103  
J
jumpers  
system board, 121  
NMI button, 17  
O
K
optical drive  
installing, 61  
removing, 60  
keyboard  
troubleshooting, 100  
M
P
memory  
password  
installation guidelines, 81  
installing, 82  
disabling, 125  
PCI fan assembly  
installing, 72  
removing, 84  
troubleshooting, 108  
removing, 71  
messages  
troubleshooting, 108  
alert, 34  
phone numbers, 133  
beep codes, 31  
diagnostics indicator codes, 29  
error messages, 35  
system, 19  
POST  
accessing system features, 12  
power supply  
installing, 75  
systems management, 104  
warning, 34  
removing, 73  
mouse  
troubleshooting, 106  
troubleshooting, 101  
Index  
179  
Download from Www.Somanuals.com. All Manuals Search And Download.  
processor  
S
replacing, 85  
safety, 97  
troubleshooting, 114  
SAS controller card. See  
expansion cards.  
processor fan assembly  
troubleshooting, 108  
SAS hard drives. See hard drives.  
SATA hard drives. See hard  
drives.  
R
securing your system, 46  
RAID controller card. See  
expansion cards.  
serial I/O device  
troubleshooting, 102  
recommended tools, 51  
setup password  
assigning, 48  
changing, 49  
features, 45  
removing  
bezel, 53  
CD drive, 60  
control panel, 89  
cooling shroud, 56  
expansion cards, 78  
hard drives, 63  
working with, 48  
startup  
accessing system features, 12  
memory modules, 84  
optical drive, 60  
PCI fan assembly, 71  
power supply, 73  
processor fan assembly, 69  
riser card, 79  
support  
contacting Dell, 133  
system battery  
replacing, 58  
troubleshooting, 106  
system board, 91  
system board  
connectors, 122  
installing, 94  
jumpers, 121  
removing, 91  
replacing  
processor, 85  
system battery, 58  
riser card  
system cooling  
connectors, 124  
installing, 80  
removing, 79  
troubleshooting, 107  
system features  
accessing, 12  
180  
Index  
Download from Www.Somanuals.com. All Manuals Search And Download.  
system identification button, 16  
system messages, 19  
troubleshooting (continued)  
keyboard, 100  
memory, 108  
system password  
assigning, 45  
changing, 47  
deleting, 47  
mouse, 101  
NIC, 103  
power supply, 106  
processor, 114  
features, 45  
serial I/O device, 102  
start-up routine, 97  
system cooling, 107  
USB device, 102  
video, 99  
System Security screen, 43  
system setup program  
Console Redirection screen, 42  
CPU Information screen, 39  
entering, 35  
wet system, 104  
Integrated Devices screen, 41  
main screen, 36  
U
navigation keys, 36  
System Security screen, 43  
USB device  
system status indicator, 16  
troubleshooting, 102  
T
V
telephone numbers, 133  
video  
troubleshooting, 99  
troubleshooting  
basic I/O, 101  
battery, 106  
W
CD drive, 110  
cooling fan, 108  
damaged system, 105  
expansion cards, 113  
external connections, 99  
hard drives, 111  
warning messages, 34  
warranty, 11  
wet system  
troubleshooting, 104  
Index  
181  
Download from Www.Somanuals.com. All Manuals Search And Download.  
182  
Index  
Download from Www.Somanuals.com. All Manuals Search And Download.  

Cuisinart Wok Cuisinart Electric Wok User Manual
DigiTech Music Pedal RP50 User Manual
Dynex Camcorder Accessories DX MW010 User Manual
Dynex Network Router DX WEGRTR User Manual
Edimax Technology Network Router AR 6024 User Manual
Fellowes Paper Shredder Electron 120 User Manual
GE Answering Machine 00024178 User Manual
GE Dishwasher GHDA300 User Manual
GE Monogram Refrigerator ZDBI240WII User Manual
GE Oven 106611 User Manual