Installation and Upgrade Guide
for Cisco Unified MeetingPlace
Web Conferencing
Release 6.x
May 31, 2007
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
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Contents
Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6.x
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Preface
This preface contains the following sections:
•
•
•
•
•
•
•
•
•
•
•
Purpose
This guide describes how to install and upgrade Cisco Unified MeetingPlace Web Conferencing
Release 6.x.
This guide does not describe how to configure or maintain Web Conferencing Release 6.x, nor does it
describe how to install or use additional Cisco Unified MeetingPlace applications that can reside on the
same server as Web Conferencing.
Audience
This guide is for Cisco Unified MeetingPlace system administrators. It assumes the following
considerations:
•
•
You have a thorough understanding of voice and data terminology and concepts.
You are familiar with Cisco Unified MeetingPlace, networking concepts, and Microsoft Windows
software-based web servers.
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Preface
Naming Conventions
After you install Cisco Unified MeetingPlace Web Conferencing, you are also responsible for the
following tasks:
•
Installing and configuring third-party applications that are not currently available to Web
Conferencing (for example, optional audio tools such as Windows Media Server).
Note
Installation of third-party software is subject to the “Cisco Policy for Use of Third-Party
•
•
•
Working with others, such as the corporate web master and network administrator.
Performing maintenance and troubleshooting on an ongoing basis.
Planning storage and purging requirements.
Naming Conventions
Earlier releases of Cisco Unified MeetingPlace Audio Server were called “MeetingPlace Server” or
“MeetingServer.” In this guide, “Cisco Unified MeetingPlace Audio Server” and “Audio Server” refer
to all releases past and present.
Table 1 describes other terms used throughout the Cisco Unified MeetingPlace set of documents.
Table 1
Product Naming Conventions
Term
Definition
Used in This Document As
Cisco Unified
Includes Cisco Unified MeetingPlace 8106 and Cisco Unified MeetingPlace 8100 series
MeetingPlace 8100 series Cisco Unified MeetingPlace 8112 servers.
server
Cisco Unified
Hardware on which Cisco Unified
Cisco Unified MeetingPlace 8106
Cisco Unified MeetingPlace 8112
MeetingPlace 8106 Server MeetingPlace Audio Server software runs.
Cisco Unified Hardware on which Cisco Unified
MeetingPlace 8112 Server MeetingPlace Audio Server software runs.
(This server was called M3 in Releases 5.2 and
earlier.)
Cisco Unified
MeetingPlace Audio
Server
Software that runs on the Cisco Unified
MeetingPlace 8100 series server.
Cisco Unified MeetingPlace Audio Server
Cisco Unified
MeetingPlace Audio
Server system
Cisco Unified MeetingPlace 8106 or Cisco
Unified MeetingPlace 8112 running Cisco
Unified MeetingPlace Audio Server.
Cisco Unified MeetingPlace Audio Server
system
or
Audio Server system
MeetingNotes
Cisco Unified
MeetingPlace
MeetingNotes
A Cisco Unified MeetingPlace Audio Server
feature by which users record meetings and
listen to meeting recordings.
Cisco Unified
MeetingPlace
MeetingTime
Windows desktop software through which
system administrators can access and configure
Cisco Unified MeetingPlace Audio Server.
MeetingTime
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Preface
Documentation Conventions
Table 1
Product Naming Conventions (continued)
Term
Definition
Used in This Document As
Cisco MCS Unified
Hardware on which Cisco Unified
Cisco MCS
CallManager Appliance
MeetingPlace applications are installed.
Cisco Unified
MeetingPlace Web
Conferencing server
A Cisco MCS installed with Cisco Unified
MeetingPlace Web Conferencing.
web server
All references to a “web server” in this guide
refer to the Cisco Unified MeetingPlace Web
Conferencing server.
Documentation Conventions
Table 2
Conventions for Cisco Unified MeetingPlace Documentation
Convention
Description
boldfaced text
Used for:
•
•
•
Commands that you must enter exactly as shown.
Key and button names.
Information that you enter.
italicized text
[ ]
Used for arguments for which you supply values.
Used for elements that are optional.
(square brackets)
text in Courier font Used for information that appears on the screen.
^
Used to indicate use of the Control key. (For example, ^D means press
the Control and D keys simultaneously.)
(caret)
< >
Used for nonprinting characters, such as passwords.
(angle brackets)
Cisco Unified MeetingPlace documentation also uses the following conventions:
Note
Means reader take note. Notes contain helpful suggestions or references to material not covered in the
document.
Caution
Means reader be careful. In this situation, you might do something that could result in equipment damage
or loss of data.
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Preface
Cisco Unified MeetingPlace Documentation
Cisco Unified MeetingPlace Documentation
For descriptions and locations of Cisco Unified MeetingPlace documentation on Cisco.com, see the
Documentation Guide for Cisco Unified MeetingPlace. The document is shipped with Cisco Unified
MeetingPlace and is available at
l.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. This section explains the
product documentation resources that Cisco offers.
Cisco.com
You can access the most current Cisco documentation at this URL:
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
Product Documentation DVD
The Product Documentation DVD is a library of technical product documentation on a portable medium.
The DVD enables you to access installation, configuration, and command guides for Cisco hardware and
software products. With the DVD, you have access to the HTML documentation and some of the
PDF files found on the Cisco website at this URL:
The Product Documentation DVD is created and released regularly. DVDs are available singly or by
subscription. Registered Cisco.com users can order a Product Documentation DVD (product number
DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation
Store at this URL:
Ordering Documentation
You must be a registered Cisco.com user to access Cisco Marketplace. Registered users may order Cisco
documentation at the Product Documentation Store at this URL:
If you do not have a user ID or password, you can register at this URL:
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Preface
Documentation Feedback
Documentation Feedback
You can provide feedback about Cisco technical documentation on the Cisco Support site area by
entering your comments in the feedback form available in every online document.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
From this site, you will find information about how to do the following:
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Report security vulnerabilities in Cisco products
Obtain assistance with security incidents that involve Cisco products
Register to receive security information from Cisco
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Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them,
and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability
in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which
a severe and urgent security vulnerability should be reported. All other conditions are considered
nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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1 877 228-7302
1 408 525-6532
Tip
We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to
encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been
encrypted with PGP versions 2.x through 9.x.
Never use a revoked encryption key or an expired encryption key. The correct public key to use in your
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Preface
Product Alerts and Field Notices
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending
any sensitive material.
Product Alerts and Field Notices
Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field
Notices. You can receive these announcements by using the Product Alert Tool on Cisco.com. This tool
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To access the Product Alert Tool, you must be a registered Cisco.com user. Registered users can access
the tool at this URL:
To register as a Cisco.com user, go to this URL:
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The
Cisco Support website on Cisco.com features extensive online support resources. In addition, if you
have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide
telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Support Website
The Cisco Support website provides online documents and tools for troubleshooting and resolving
technical issues with Cisco products and technologies. The website is available 24 hours a day at
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Access to all tools on the Cisco Support website requires a Cisco.com user ID and password. If you have
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Note
Before you submit a request for service online or by phone, use the Cisco Product Identification Tool
to locate your product serial number. You can access this tool from the Cisco Support website
by clicking the Get Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing
Cisco Product Identification Tool from the alphabetical list. This tool offers three search options:
by product ID or model name; by tree view; or, for certain products, by copying and pasting show
command output. Search results show an illustration of your product with the serial number label
location highlighted. Locate the serial number label on your product and record the information
before placing a service call.
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Preface
Obtaining Technical Assistance
Tip
Displaying and Searching on Cisco.com
If you suspect that the browser is not refreshing a web page, force the browser to update the web page
by holding down the Ctrl key while pressing F5.
To find technical information, narrow your search to look in technical documentation, not the
entire Cisco.com website. After using the Search box on the Cisco.com home page, click the
Advanced Search link next to the Search box on the resulting page and then click the
Technical Support & Documentation radio button.
To provide feedback about the Cisco.com website or a particular technical document, click
Contacts & Feedback at the top of any Cisco.com web page.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and
S4 service requests are those in which your network is minimally impaired or for which you require
product information.) After you describe your situation, the TAC Service Request Tool provides
recommended solutions. If your issue is not resolved using the recommended resources, your service
request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone.
(S1 or S2 service requests are those in which your production network is down or severely degraded.)
Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business
operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447
For a complete list of Cisco TAC contacts, go to this URL:
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity
definitions.
Severity 1 (S1)—An existing network is “down” or there is a critical impact to your business operations.
You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your
business operations are negatively affected by inadequate performance of Cisco products. You and Cisco
will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired while most business operations
remain functional. You and Cisco will commit resources during normal business hours to restore service
to satisfactory levels.
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Preface
Obtaining Additional Publications and Information
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or
configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online
and printed sources.
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The Cisco Online Subscription Center is the website where you can sign up for a variety of Cisco
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The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief
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Internet Protocol Journal is a quarterly journal published by Cisco for engineering professionals
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Networking products offered by Cisco, as well as customer support services, can be obtained at
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Networking Professionals Connection is an interactive website where networking professionals
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C H A P T E R
1
Introducing Cisco Unified MeetingPlace Web
Conferencing
This chapter contains the following sections:
•
•
•
•
About Cisco Unified MeetingPlace
Cisco Unified MeetingPlace provides a rich-media conferencing solution that includes the following:
Voice, web, and video-conferencing capabilities.
Centralized access.
•
•
•
•
Real-time collaboration.
Integrated-network security that uses the existing telephony or IP-based infrastructure of your
organization.
For more information about Cisco Unified MeetingPlace, refer to the Installation Planning Guide for
Cisco Unified MeetingPlace.
About Cisco Unified MeetingPlace Web Conferencing
Cisco Unified MeetingPlace Web Conferencing provides real-time collaboration functionality to an
organization’s intranet and extranet and integrates Cisco Unified MeetingPlace with a web server, thus
providing users with a browser-based interface. Cisco Unified MeetingPlace Web Conferencing enables
Windows, Mac, Linux, and UNIX users to schedule and attend conferences, access meeting materials,
and collaborate on documents from common web browsers, such as Microsoft Internet Explorer, Mozilla
Firefox, and Apple Safari.
For more information about Cisco Unified MeetingPlace Web Conferencing, refer to theConfiguration
Guide for Cisco Unified MeetingPlace Web Conferencing.
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Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing
About Cisco Unified MeetingPlace Web Conferencing
This section provides information about the following Cisco Unified MeetingPlace Web Conferencing
concepts:
•
•
•
Overview of Web Conferencing Components
Cisco Unified MeetingPlace Web Conferencing is implemented by using a combination of technologies,
including the following:
•
•
•
•
•
•
Hypertext Markup Language (HTML)
JavaScript
Adobe Flash
Internet Server Application Program Interface (ISAPI)
Windows services
ASP.NET
Table 1-1 describes the Cisco Unified MeetingPlace Web Conferencing components, which work with
the Cisco Unified MeetingPlace Audio Server system and the Cisco IPVC Multipoint Control Unit
(MCU) to fulfill user requests and deliver functionality.
Table 1-1
Cisco Unified MeetingPlace Web Conferencing Components
Component
Description
Cisco Unified MeetingPlace Agent
Service
Maintains a constant connection between the web server and
the Audio Server system. Priority = Normal (8).
For more information, see the “Overview of the
Cisco Unified MeetingPlace Audio
Service
Converts Cisco Unified MeetingPlace Voice (.mpv) files.
Priority = Normal (8).
Cisco Unified MeetingPlace Connect
Application Service
Performs meeting load balancing functions and sends
commands and events from the meeting room to other Cisco
Unified MeetingPlace components. Priority = Normal (8).
Cisco Unified MeetingPlace Connect
Gateway
Receives commands and events from the Agent Service and
translates them into meeting room activity. Priority = Normal
(8).
Cisco Unified MeetingPlace Flash
Media Administration Server
Auxiliary service that provides web-conferencing capability.
Priority = Normal (8).
Cisco Unified MeetingPlace Flash
Media Server
Serves the web-conferencing meeting room client to
end-users. Priority = Normal (8).
Cisco Unified MeetingPlace
Replication Service
Synchronizes the local web server database with that of the
Audio Server system. Priority = Low (4).
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Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing
About Cisco Unified MeetingPlace Web Conferencing
Table 1-1
Cisco Unified MeetingPlace Web Conferencing Components (continued)
Component
Description
Cisco MeetingPlace Video Service
(optional)
Provides video conference integration by communicating
with Cisco Unified MeetingPlace Video Administration, the
Audio Server system, and the web server.
Cisco Unified MeetingPlace Web
Conferencing
Priority = Normal (8).
All of these services are controlled by a master service called the Cisco MeetingPlace Web Conferencing
Service.
Benefits of Web Conferencing
As part of an integrated rich-media conferencing solution, Cisco Unified MeetingPlace Web
Conferencing provides four key benefits, which are described in the following sections:
•
•
•
•
Common Endpoints
Cisco Unified MeetingPlace Web Conferencing includes a Flash-based endpoint called the meeting
console, which facilitates participation in Cisco Unified MeetingPlace web conferences. The meeting
console is automatically loaded on the web browsers of users as soon as they join their meetings. Users
can download the Cisco Unified Presenter Add-in to share their desktop or to upload and share
documents and presentations from their desktop.
The use of these common endpoints allows meeting attendees to view any document being shared by the
host regardless of whether they have the applications installed on their PCs. For example, if the host
shares an Excel spreadsheet, all attendees are able to view the shared spreadsheet. If the host enables
collaboration of the shared document, all attendees can then take control of the shared application and
modify its contents—regardless of whether they have Excel installed.
Server-Based Conferencing
Cisco Unified MeetingPlace Web Conferencing takes advantage of server-based conferencing, which
connects each user directly to the web server. To access a web conference, users either sign in through
the Cisco Unified MeetingPlace Web Conferencing home page by using their user ID, user password,
and meeting ID, or click the click-to-attend link in their meeting notification. Either action launches the
meeting console, which connects users to their meeting. Because of server-based conferencing, users do
not need to know the IP addresses of other PCs to connect.
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Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing
About Cisco Unified MeetingPlace Web Conferencing
Increased Reliability
Cisco Unified MeetingPlace Web Conferencing not only makes scheduling and attending meetings easy,
it also increases the reliability of a meeting for the following reasons:
•
•
The web server continues to host conferences even if an individual user’s system crashes.
Typically, the web server is a powerful system that can support a higher volume of transactions than
a user’s PC.
•
•
You can locate the web server in the server room for redundant power backup.
You can deploy multiple web servers in clusters to provide Web Conferencing load balancing and
redundancy. (For more information on load balancing, see the “Installing Web Conferencing in a
Load Balancing Configuration” chapter.)
Network Security
Cisco Unified MeetingPlace Web Conferencing provides increased network security when conducting
web conferences with users outside your organization for the following reasons:
•
•
•
Because the web server provides a central point of connection, you need to provide inbound network
access only to one server rather than to all desktops in your organization.
You can install Web Conferencing on an external web server with attend-only capability and deploy
it in a publicly accessible network, such as in a demilitarized zone (DMZ).
Web Conferencing supports Secure Sockets Layer (SSL), which allows the web server to send and
receive encrypted data over your network.
Locking down Microsoft web servers by using the Microsoft Lockdown Utility is an increasingly
popular way to close potential security holes. The Cisco MCS operating system used with Cisco Unified
MeetingPlace Web Conferencing is already locked down. If you are using a legacy, non-Cisco MCS
server, see the release note or readme file for the latest Cisco MCS OS to identify supported security
settings.
Overview of the Cisco MeetingPlace Agent Service
The Cisco MeetingPlace Agent service maintains a constant connection between the web server and the
Cisco Unified MeetingPlace Audio Server system. If you have the Cisco Unified MeetingPlace Video
Integration installed, the Agent service also acts as a communicator between the Audio Server system
and the Video service.
The Agent service processes all user-invoked transactions, including the following:
•
•
•
Scheduling and attending meetings.
Managing profile information.
Requesting lists of meetings to which a user is invited.
This section contains the following information:
•
•
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Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing
About Cisco Unified MeetingPlace Web Conferencing
How Users Connect to Web Conferencing
Users connect to the Web Conferencing home page to sign in, schedule or find meetings to attend, and
update their profile settings. This connection uses the primary IP address (or hostname) configured on
the Web Conferencing server and port 80.
When a meeting is scheduled to begin, the Cisco MeetingPlace Agent Service instructs the web engine
to initiate the meeting. As users join the web component of the meeting, the Flash-based meeting console
is downloaded on their desktops, allowing them to connect to the Flash Media Server running on the Web
Conferencing system by using the secondary IP address (or hostname) configured on the server.
The meeting console communicates with the Flash Media Server on the Web Conferencing server
through TCP port 1627, as shown in Figure 1-1. If this port is blocked due to a firewall, the Flash client
establishes a tunnel connection over HTTP through port 80. This process allows the meeting console to
bypass firewall restrictions so that external users can participate in web conferences.
The web server also supports tunneling over HTTPS by using Secure Sockets Layer (SSL).
Figure 1-1
How Users Communicate with Cisco Unified MeetingPlace Web Conferencing
Using the
home page and
meeting console
1
(TCP port 80)
Using the
home page
2
3
Web-
conferencing
server
(TCP port 1627)
Using the
meeting console
1. For external participants, the meeting console tunnels communication by using HTTP through TCP
port 80.
2. Cisco Unified MeetingPlace Web Conferencing home page traffic (signing on, scheduling meetings,
changing profile settings, etc.) for both internal and external participants uses port 80.
3. For internal participants using the meeting console, connection is made directly to the web server
over TCP port 1627.
How Web Conferencing Fulfills Requests
Figure 1-2 shows how Cisco Unified MeetingPlace Web Conferencing components work together to
fulfill user requests.
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Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing
About Cisco Unified MeetingPlace Web Conferencing
Figure 1-2
Cisco Unified MeetingPlace Web Conferencing Components
Internet browser
Video
endpoint
Flash
Video
Service
(optional)
Multipoint
Control
Unit
HTTP
3
Flash
Media
Server
meeting
console
4
1
2
Agent
Service
Gateway SIM
Web
Conferencing
Home Page
ISAPI
Cisco Unified
MeetingPlace
Audio Server
System
SQL
Server
5
Audio
Replication
Service
Gateway SIM
Service
6
1. Users submit requests to schedule meetings, change their profile, and join meetings.
2. ISAPI processes user requests for the Cisco MeetingPlace Agent Service and generates HTML
pages to display to users for meeting scheduling, meeting details, and account update pages.
3. When users join a meeting, their meeting consoles connect to the Flash Media Server on the Cisco
Unified MeetingPlace Web Conferencing server.
4. The Agent Service manages all user requests from ISAPI and accomplishes the following:
–
Passes the scheduling requests and profile updates to the Cisco Unified MeetingPlace Audio
Server system.
–
Coordinates between the meeting room components (Connect Gateway, Connect Application
Service, Flash Media Administration Server, and Flash Media Server) and the rest of the Cisco
Unified MeetingPlace system.
–
–
Acts as a communication channel between the Audio Server system and the Video Service. For
information about the Video Service, refer to the Administration Guide for Cisco Unified
MeetingPlace Video Integration.)
Retrieves and stores information in the MPWEB database.
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Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing
Terms of Use
(For more information about the Agent Service, see the “Overview of the Cisco MeetingPlace Agent
5. The Replication Service copies meeting materials from the Audio Server system and stores them on
the web server. Pointers to the data are kept in an SQL Server database. The Replication Service also
forwards voice recordings to the Audio Service for file conversion.
6. The Audio Service converts voice recordings and passes the converted files back to the Replication
Service.
Terms of Use
This section contains information on particular terms of agreement that you should be aware of when
configuring or using this product:
•
•
•
•
Configuration Restrictions
Cisco Unified MeetingPlace Web Conferencing deployments that are customized beyond the built-in
configuration capabilities of the product, or beyond the documented configuration settings, procedures
or instructions, are not supported by Cisco Systems.
Examples of such customizations include, but are not limited to, the following: modifying web page
templates, changing HTML or Javscript code, changing IIS running parameters or applying custom ASP
pages or ISAPI filters, modifying SQL server configuration or authentication method, and modifying
Windows OS security through IPSec policies and NTFS ACL.
Cisco Policy for Use of Third-Party Software
The Cisco Unified MeetingPlace Web Conferencing documentation describes the system, end user, and
other requirements for the use of Web Conferencing software. Failure to meet these requirements or the
introduction of certain third-party products may interfere with the operation of the Cisco Unified
MeetingPlace Web Conferencing software, and may affect Cisco support for the Web Conferencing
product.
Terms for Single Sign On Software Integration
•
Customer Premise Equipment (CPE) customers who implement SSO software integrations on their
Cisco Unified MeetingPlace web servers do so at their own risk and are responsible for
understanding the technical implementations and feasibility of SSO integrations on their systems.
•
By allowing SSO software integrations, we do not claim support for any SSO software packages or
vendors.
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Terms of Use
•
•
SSO software integrations require proper configuration of Cisco Unified MeetingPlace Web
Conferencing systems through the Admin pages. If your SSO software integration requires a change
in the Cisco Unified MeetingPlace Web Conferencing product source code, your SSO integration
becomes an SSO customization, and we do not support customizations by either customers or any
other parties.
CPE customers who want to integrate SSO packages can contact Cisco Managed Services to obtain
a Service Request to implement SSO. This service is offered as a convenience and does not change
the scope of the SSO integration: this service is an integration and configuration of the Cisco Unified
MeetingPlace Web Conferencing product, not a customization of the product code.
•
•
Customers must first implement SSO software integrations on test or lab servers and verify that the
integrated systems work, including Cisco Unified MeetingPlace Web Conferencing features and
operations.
Customers are responsible for ensuring stability of integrated Cisco Unified MeetingPlace Web
Conferencing-SSO systems, including communicating with SSO software vendors for the following
reasons:
–
–
To obtain necessary fixes and support
To troubleshoot functional problems and technical problems, including crashes triggered by the
SSO package
•
SSO software often includes a web-server extension, called the IIS ISAPI extension or filter. Cisco
Unified MeetingPlace Web Conferencing installs and uses four IIS extensions. Any incompatibility
between an SSO software extension and the Cisco Unified MeetingPlace Web Conferencing
extensions can make IIS non-functional or unstable. Any crash of the SSO IIS extension can cause
IIS to crash and can generate a full Cisco Unified MeetingPlace Web Conferencing outage, resulting
in a full system reboot, ending of in-progress meetings, and disconnecting of web-conferencing
users. Any memory leak in the SSO package or module can make IIS or the whole server unstable,
as well.
•
Although SSO software integration is productized for the Cisco Unified MeetingPlace Web
Conferencing system, any changes in overall configuration, including Cisco Unified MeetingPlace
Web Conferencing upgrades and SSO package upgrades, can potentially break integrated Cisco
Unified MeetingPlace Web Conferencing-SSO systems.
Terms of Support for Single Sign On Software Integration
•
Customers must inform Cisco TAC that their Cisco Unified MeetingPlace Web Conferencing servers
have third-party SSO packages installed and configured with Cisco Unified MeetingPlace Web
Conferencing when opening a service request for Cisco Unified MeetingPlace Web Conferencing,
Cisco Unified MeetingPlace for Microsoft Outlook, or Cisco Unified MeetingPlace for Lotus Notes.
•
•
Customers must be able to provide SSO integration details upon request. Inability to provide details
can result in Cisco TAC not being able to proceed with service requests.
If a service request is about troubleshooting the SSO integration, Cisco TAC can review the logs and
identify if the problem is on the SSO side or the Cisco Unified MeetingPlace Web Conferencing
side. If the problem is on the SSO side, information will be provided to customers, so they can
further troubleshoot with their SSO vendors.
•
If the service request is about troubleshooting a Cisco Unified MeetingPlace Web Conferencing
problem that does not seem to be connected to the SSO integration, Cisco TAC will proceed per the
normal support process. If TAC discovers that the SSO integration plays a role in the problem,
information will be provided to customers, so they can further troubleshoot with their SSO vendors.
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New Feature and Enhancement Information
•
•
If Cisco TAC believes the problem is triggered by an SSO package, Cisco TAC can require
customers to disable the SSO package to troubleshoot further.
Microsoft Debug Diagnostic tool, also called DebugDiag, may be required for troubleshooting IIS
crashes and memory leaks to determine if these problems are produced by the SSO package.
New Feature and Enhancement Information
For information on new and changed functionality in Cisco Unified MeetingPlace Web Conferencing,
refer to Release Notes for Cisco Unified MeetingPlace Web Conferencing at
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C H A P T E R
2
Installing Web Conferencing
This chapter describes how to complete a new installation of Cisco Unified MeetingPlace Web
Conferencing. It does not describe upgrades.
This chapter contains the following sections:
•
•
•
Note
Before reviewing this chapter, please read System Requirements for Cisco Unified MeetingPlace Release
installations of Release 6.x require a Cisco MCS and a supported version of MCS OS 2003 software.
Preinstallation Tasks: Web Conferencing
Before attempting to install Cisco Unified MeetingPlace Web Conferencing, refer to System
Requirements for Cisco Unified MeetingPlace at
updated system requirements. When reviewing the requirements, note the following considerations:
•
•
If you are installing Web Conferencing in a segmented meeting access configuration, that is,
allowing external access, also see the “Installing Web Conferencing for a Segmented Meeting
Access Configuration” chapter in this guide.
If you are installing Web Conferencing in a load balancing configuration, also see the “Installing
Web Conferencing in a Load Balancing Configuration” chapter in this guide.
After reviewing system requirements, complete the following preinstallation tasks:
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Preinstallation Tasks: Web Conferencing
Installing Cisco Unified MeetingPlace Audio Server
You must install and configure Audio Server software on a Cisco Unified MeetingPlace 8100 series
server before you begin the Web Conferencing installation. (Refer to the Installation and Upgrade Guide
for Cisco Unified MeetingPlace Audio Server at
Planning Web Conferencing License Usage
Cisco Unified MeetingPlace Release 6.0 introduced a new license usage model for Web Conferencing.
In this model, users joining a Cisco Unified MeetingPlace meeting from the web see one of two meeting
console formats, with different license requirements:
Full meeting room
Participant list only
Includes tools for sharing and collaboration,
in-session controls, and other features such as
chat and polling.
Requires an available web conferencing license
for each participant.
Includes only the list of meeting participants and
associated audio and video controls (such as mute
audio and pause video).
No web conferencing license is required to use
this meeting console; it is included in the license
for an audio port.
The meeting console format that participants see in a meeting depends on the Host Meetings With setting
in the profile of the meeting scheduler. When planning for web conferencing license usage, consider the
licensing capacity of your Web Conferencing server and determine which groups or individuals should
have the capability to schedule meetings that utilize the full meeting room.
Files for license keys that you may add or upgrade are made available to you when you purchase a new
Cisco Unified MeetingPlace system or upgrade to the current release. These files are loaded into your
Cisco Unified MeetingPlace 8100 series server when it is purchased. To add additional web conferencing
licenses to the Audio Server, refer to the “About Loading Cisco Unified MeetingPlace License Keys”
section in the “Managing and Maintaining Cisco Unified MeetingPlace” chapter of the applicable
Administration Guide for Cisco Unified MeetingPlace Audio Server at
Installing SQL Server on a Remote Server
Cisco Unified MeetingPlace Web Conferencing requires SQL Server. You can choose to install SQL
Server on either the same machine as Web Conferencing or on a separate machine. If you choose to
install SQL Server on the same machine as Cisco Unified MeetingPlace Web Conferencing, the installer
will handle the installation of SQL Server 2000 and the appropriate service pack on your local system
automatically; in this case, no pre-installation steps are required.
If you choose to install SQL Server on a separate machine, install both SQL Server 2000 and the
appropriate service pack on a separate Windows machine before installing Web Conferencing. This can
be a Cisco MCS or legacy non-Cisco MCS.
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Preinstallation Tasks: Web Conferencing
Note
Check System Requirements for Cisco Unified MeetingPlace at
required service pack.
Gathering Web Conferencing Installation Values
MeetingPlace Web Conferencing.
Table 2-1
Installation Values for Cisco Unified MeetingPlace Web Conferencing
Parameter
Description and Value
Hostname of MeetingPlace
Server
This parameter refers to the Cisco Unified MeetingPlace Audio Server system hostname.
If you are installing multiple web servers that share a database and point to the same Audio
Server system, make sure that the Audio Server hostname on all of these web servers
match.
Note
If a connection exists between the web server and the Audio Server system—that
is, if there is no firewall between them, port 5003 is not blocked, and the Audio
Server system is up and running—then you can use an IP address instead of a
hostname. However, using an IP address prevents you from taking advantage of the
Audio Server system’s reverse connection feature, which allows the Audio Server
system to initiate a connection to the web server when port 5003 is blocked
inbound.
Hostname:
IP address:
Notes:
Location of web server
•
•
Internal (Full Access)—Cisco Unified MeetingPlace Web Conferencing is installed
with all features enabled, and this server is placed inside your corporate network. In
Segmented Meeting Access-2 Server (SMA-2S) deployments, this server functions as
the internal web server.
External (Limited Access)—Cisco Unified MeetingPlace Web Conferencing is
installed with attend-only capability. In SMA-2S deployments, this server is placed
outside your corporate firewall in an Internet-accessible network, such as a DMZ, and
functions as the external web server.
(For more information on SMA configurations, see the “Installing Web Conferencing for
Web server location:
Notes:
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Preinstallation Tasks: Web Conferencing
Table 2-1
Installation Values for Cisco Unified MeetingPlace Web Conferencing (continued)
Parameter
Description and Value
Hostname or static IP address of After installing the operating system on the web server, you will enable two IP interfaces
web server
for the server on the same subnet. During installation of the Web Conferencing software,
you will enter the information for the primary IP interface. List either the primary IP
address of the web server or the hostname associated with this IP address.
Web server primary hostname:
Web server primary IP address:
Notes:
Location of SQL Server 2000
database
If you are installing SQL Server 2000 on the web server, enter Local Server.
If you are pointing the web server to a version of SQL Server previously installed on a
separate machine, enter Existing Remote Server.
If you are connecting to a remote SQL Server, also enter its hostname or IP address.
SQL Server location:
(Optional) Remote SQL Server hostname:
(Optional) Remote SQL Server IP address:
Notes:
Your SQL Server 2000 user name If you are completing a new installation of Cisco Unified MeetingPlace Web Conferencing
and password
with a local install of the SQL Server, use sa as your user name.
Caution
The Web Conferencing installer does not create or verify the existence of the
SQL account or check the validity of its user name and password combination.
If the Web Conferencing installer will be installing SQL Server locally on the
Web Conferencing server, you must use sa as the user name. To ensure that the
Web Conferencing server functions correctly after installation, we strongly
recommend that you use sa as the user name during the installation even if you
have preinstalled SQL Server on a remote server. After the installation, you can
configure a least-privileged SQL account and configure Web Conferencing to
use this account instead.
Note
You must enter a password. Web Conferencing does not support a blank password.
The password you enter during this installation will override any blank or
previously entered SQL Server password.
User name:
Password:
Notes:
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Installation Tasks: Web Conferencing
Installation Tasks: Web Conferencing
The Cisco Unified MeetingPlace Web Conferencing installation is completed in three parts:
Installing the Operating System on the Cisco MCS Server
Before you begin, confirm that your system meets the network and system requirements. (Refer to
System Requirements for Cisco Unified MeetingPlace at
To Install the Operating System on the Cisco MCS Server
Step 1
Step 2
Dedicate a networked Cisco MCS on which to install Cisco Unified MeetingPlace Web Conferencing.
Install the required Cisco MCS operating system on the Cisco MCS server.
The operating system CD was shipped with your Cisco Unified MeetingPlace application software.
Follow the installation procedure in Installing the Operating System on the Cisco Unified
Communications Server (version 2003.1.1 or later), which is included with the operating system
software. Although the document refers to Cisco Unified CallManager and other applications, it also
applies to Cisco Unified MeetingPlace integration applications.
Note
Return to this document before performing the Post-Installation Tasks in Installing the
Operating System on the Cisco Unified Communications Server (version 2003.1.1 or later).
Step 3
Configuring Network Settings on the Cisco MCS Server
Once the operating system is installed, you must configure the network interfaces. Cisco Unified
MeetingPlace Web Conferencing has the following networking requirements:
•
•
Two separate IP addresses are required.
The IP addresses must be on the same network segment. (Both must be connected to the same Layer
3 subnet and the same Layer 2 Ethernet broadcast domain.)
•
The two IP interfaces cannot share the same hostname or be aliased to each other in DNS.
(Hostnames are only required if the server will be configured for Secure Sockets Layer.)
Cisco Unified MeetingPlace Web Conferencing supports assigning the two required IP addresses by
using the following Network Interface Card (NIC) configurations:
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One NIC enabled and configured with two IP addresses;
second NIC is disabled
•
Only utilizes one of the two NICs on the
system.
•
•
The NIC is a single point of failure.
This configuration is available for both HP
and IBM MCS server models
•
To configure this option, perform the “To
Configure a Single NIC with Both IP
Addresses on the Cisco MCS Server”
Both NICs enabled, one IP address per NIC
•
•
Each NIC on the system is used, although one
NIC may be more heavily used than the other.
Each NIC is a single point of failure. If either
NIC fails, Web Conferencing will be
unavailable.
•
If the Web Conferencing server is connected
to a 100 MB/sec. network, the NIC capacity
may be exceeded in large meetings with
heavy application sharing.
•
•
This configuration is available for both HP
and IBM MCS server models.
To configure this option, perform the “To
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Installation Tasks: Web Conferencing
Both NICs enabled, teamed, configured in Transmit
Load Balancing (TLB) mode
•
The two NICs act together to handle traffic
for both IP addresses; one NIC receives
inbound traffic, both NICs send outbound
traffic.
•
•
If either NIC fails, the other NIC can take
over.
We strongly recommend this configuration if
the Web Conferencing server is connected to
a 100 MB/sec. network.
•
•
This configuration is available only for HP
MCS server models.
To configure this option, perform the “To
Configure NIC Teaming on the Cisco MCS
Server (HP Models Only)” procedure on
Both NICs enabled, teamed, configured in Network
Fault Tolerance (NFT) mode
•
•
•
•
One NIC is active, handling traffic for both IP
addresses.
The other NIC is passive and takes over if the
primary NIC fails.
This configuration is available only for HP
MCS server models.
To configure this option, perform the “To
Configure NIC Teaming on the Cisco MCS
Server (HP Models Only)” procedure on
To Configure a Single NIC with Both IP Addresses on the Cisco MCS Server
Step 1
Step 2
Follow the procedure for “Configuring Network Settings” in the post-installation tasks in Installing the
Operating System on the Cisco Unified Communications Server (version 2003.1.1 or later). In this
procedure, configure the primary NIC on the system with a static IP address and with DNS, WINS, or
the LMHosts file for hostname resolution.
Add the secondary IP address to the primary NIC:
a. On the Start menu, click Settings > Network Connections.
b. Right-click Local Area Connection, then click Properties.
c. Double-click Internet Protocol (TCP/IP).
d. Click Advanced.
e. On the IP Settings tab, in the IP Addresses area, click Add.
f. Enter the secondary IP address and subnet mask and click Add.
g. Click OK three times to close the Local Area Connection Properties window.
Step 3
(Optional) Continue performing the post-installation tasks in Installing the Operating System on the
Cisco Unified Communications Server (version 2003.1.1 or later).
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Installation Tasks: Web Conferencing
Note
We highly recommend that you configure the duplex of your network adapters for Full Duplex
(either 100/Full or 1000/Full, as applicable). Autonegotiation may impact Web Conferencing
traffic flow.
Step 4
Step 1
To Configure One IP Address per NIC on the Cisco MCS Server
Follow the procedure for “Configuring Network Settings” in the post-installation tasks in Installing the
Operating System on the Cisco Unified Communications Server (version 2003.1.1 or later). In this
procedure, configure the primary NIC on the system with a static IP address and with DNS, WINS, or
the LMHosts file for hostname resolution.
Step 2
Step 3
Repeat Step 1 for the secondary NIC on the system, using a different IP address on the same subnet, with
the same subnet mask and default gateway. If you receive a warning about using the same default
gateway, click OK to accept the warning and continue.
Enable the secondary NIC:
a. On the Start menu, click Settings > Network Connections.
b. Right click Local Area Connection 2 and click Enable.
Step 4
(Optional) Continue performing the post-installation tasks in Installing the Operating System on the
Cisco Unified Communications Server (version 2003.1.1 or later).
Note
We highly recommend that you configure the duplex of your network adapters for Full Duplex
(either 100/Full or 1000/Full, as applicable). Autonegotiation may impact Web Conferencing
traffic flow.
Step 5
Step 1
To Configure NIC Teaming on the Cisco MCS Server (HP Models Only)
Follow the procedure for “Configuring Network Settings” in the post-installation tasks in Installing the
Operating System on the Cisco Unified Communications Server (version 2003.1.1 or later). In this
procedure, configure the primary NIC on the system with a static IP address and with DNS, WINS, or
the LMHosts file for hostname resolution.
Note
If you are using the LMHosts file for hostname resolution, add an entry for both the primary and
secondary IP addresses and hostnames.
Step 2
Enable the secondary NIC:
a. On the Start menu, click Settings > Network Connections.
b. Right click Local Area Connection 2 and click Enable.
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Installation Tasks: Web Conferencing
Step 3
Step 4
Configure network teaming by using the HP Network Configuration Utility, available by choosing
Start > Settings > Control Panel > HP Network. Refer to the HP Network Configuration Utility online
help for instructions.
Add the primary IP address to the NIC team:
a. On the Start menu, click Settings > Network Connections.
b. Right-click Local Area Connection 3, then click Properties.
c. Double-click Internet Protocol (TCP/IP).
d. Click Use the following IP address; in the appropriate fields, enter the server primary IP address,
Step 5
Add the secondary IP address to the NIC team:
a. On the Start menu, click Settings > Network Connections.
b. Right-click Local Area Connection 3, then click Properties.
c. Double-click Internet Protocol (TCP/IP).
d. Click Advanced.
e. On the IP Settings tab, in the IP Addresses area, click Add.
f. Enter the secondary IP address and subnet mask and click Add.
g. Click OK three times to close the Local Area Connection Properties window.
Verify that the team is configured correctly:
Step 6
Step 7
a. On the Start menu, click Run.
b. Type cmd and press Enter. The command window opens.
c. Type ipconfig /all and press Enter. The connection information displays in the command window.
The Local Area Connection 3 (for the network team) should show two IP addresses.
(Optional) Continue performing the post-installation tasks in Installing the Operating System on the
Cisco Unified Communications Server (version 2003.1.1 or later).
Note
We highly recommend that you configure the duplex of your network adapters for Full Duplex
(either 100/Full or 1000/Full, as applicable). Autonegotiation may impact Web Conferencing
traffic flow.
Step 8
Installing Web Conferencing
The Cisco Unified MeetingPlace Web Conferencing executable takes approximately 45 minutes to
install the following components:
•
•
Cisco Unified MeetingPlace Gateway SIM.
Cisco Unified MeetingPlace Web Conferencing software. This requires an automatic reboot.
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Installation Tasks: Web Conferencing
•
•
(If the local server option is chosen) SQL Server 2000. This requires an automatic reboot.
(If the local server option is chosen) The appropriate release of the SQL Server 2000 service pack.
This requires an automatic reboot.
•
Cisco Unified MeetingPlace Web Conferencing engine. This requires an automatic reboot.
Note that there are a total of four automatic reboots if you are installing SQL Server 2000 locally, or two
if you are using a remote SQL server.
Note
Note
Check System Requirements for Cisco Unified MeetingPlace at
required SQL Server 2000 service pack.
The installation executable disables antivirus software for the duration of the installation.
Before You Begin
•
Confirm that the Cisco MCS server is configured with the correct time zone and daylight savings
time settings. The installation may fail if you do not configure the system to automatically observe
daylight savings time in a time zone that requires it.
•
Confirm that your installation drive has sufficient disk space to allow for the storage of applications,
attachments, recordings, and meeting and profile database information, which will grow over
time.(Refer to System Requirements for Cisco Unified MeetingPlace at
•
•
•
Confirm that the Cisco Unified MeetingPlace 8100 series server has Cisco Unified MeetingPlace
Audio Server Release 6.0 or later installed.
section on page 2-3 available.
Restriction
We do not support installing or upgrading to Web Conferencing Release 6.x by using Terminal Services.
Caution
Do not interrupt the server during program installation or during automatic system shutdown or reboot.
To Install Cisco Unified MeetingPlace Web Conferencing
Step 1
Step 2
Exit any open applications.
Insert the Cisco Unified MeetingPlace Web Conferencing DVD into the DVD-ROM drive and
double-click the CiscoUnifiedMeetingPlaceWebConferencing.exe file to begin installation.
Note
The Cisco Unified MeetingPlace Web Conferencing CD contains multiple executable files.
Verify that you are double-clicking the correct executable file.
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Installation Tasks: Web Conferencing
Step 3
After the install files are extracted, click Next and follow the instructions in the installer windows using
page 2-3. Note the following considerations:
•
•
•
If you enter an IP address instead of a hostname for the Audio Server system, a warning message
appears regarding reverse connection.
If this machine is in a network segment, such as a DMZ, and you are interested in reverse
connection, enter a hostname instead of an IP address, then proceed with the installation.
If this machine has a connection to the Audio Server system—that is, if they are in the same network
segment, port 5003 is open, and the Audio Server system is running—and you are not interested in
reverse connection, then use the IP address and proceed with the installation.
Step 4
The installer installs the Gateway SIM first. When the InstallShield Wizard Complete window appears,
click Finish. The Gateway SIM is installed.
Note
If a Missing Server Version error message appears, confirm that Audio Server Release 6.0 or
later is installed on the Cisco Unified MeetingPlace 8100 series server. If the correct version is
installed, proceed with the Web Conferencing installation. If not, click Cancel and upgrade the
Audio Server software to version 6.0 or later before proceeding.
Step 5
Continue following the instructions in the installer windows using information from the “Gathering Web
Note
If you chose Local Server as your SQL Server location, after the first reboot, you must log in to
the system as an administrator in order for the installer to begin installing SQL Server. When
SQL Server installation is complete, the server reboots automatically.
During installation, remember the following information:
•
If the installer detects a local SQL Server installation, after the second reboot, the installer begins
installing the SQL Server service pack. When the service pack installation is complete, the server
reboots automatically.
•
Installations of SQL Server and the SQL Server service pack are slow, and depending on your server
hardware, installations may take 40 minutes or more to complete. Status updates appear from the
Cisco Unified MeetingPlace icon in the system tray during the installation.
•
•
The Cisco Unified MeetingPlace icon appears as an orange door
.
If the SQL Server installation appears to be taking too long (over 35 minutes), check Task Manager
to confirm that SQLInstall.exe is running.
•
•
After the server reboots, the installer invokes SQLInstall.exe to create the MPWEB SQL database.
This process may take 5 to 10 minutes.
After creating the database and installing the Web Conferencing engine, the server reboots
automatically.
Step 6
After the final automatic reboot (the fourth reboot if you are installing SQL Server 2000 locally, or the
second if you are using a remote SQL server), open the Gateway SIM event log to monitor Web
Conferencing application activities.
•
•
While the system is coming up, you should see the event text, “Waiting for Connect.”
When the Web Conferencing engine is ready, you should see response text similar to the following:
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Postinstallation Tasks: Web Conferencing
MPConnect (0x14B0) Debug: Response: <?xml version="1.0" encoding="utf-8"?>
<results><status code="ok"/></results>
Step 7
Postinstallation Tasks: Web Conferencing
We recommend that you complete the following optional tasks as applicable after installing the web
conferencing software:
•
•
•
•
•
Defining the Web Conferencing Server Hostname Information
If you want users to be able to access the Web Conferencing server by using the fully qualified domain
name (FQDN) of the server, or if you plan to configure SSL for this server, do the following procedure.
Note
If the web server is not in a Domain Name Server (DNS), do not perform this procedure.
To Define the Cisco Unified MeetingPlace Web Conferencing Server Hostname Information
Open your web browser, and enter the URL of your web server.
Step 1
your internal web server.
the name of your external web server.
Step 2
When the Web Conferencing home page appears, sign in by using your System Manager-level user ID
and password, then click Sign In Now.
If you are on an internal web server, the Welcome page appears with your name displayed at the top. To
access the administrative page, click Admin.
If you are on an external web server, the administrative page appears.
From the Admin page, click Web Server.
Step 3
Step 4
From the View section of the page, click the name of the web server that you want to configure.
Information about this web server populates the Edit section of the page.
Step 5
For Hostname [Home Page], enter the fully qualified domain name (FQDN) of the primary network
interface on the web server, for example, hostname.domain.com. Note the following considerations:
•
To use SSL, you must enter the FQDN.
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Postinstallation Tasks: Web Conferencing
•
This hostname must be resolvable by its intended users. (For details, see the “Testing the Web Server
Step 6
Step 7
For Hostname [Web Conferencing], enter the FQDN of the secondary network interface on the web
server, for example, hostnamewc.domain.com. Note the following considerations:
•
•
To use SSL, you must enter the FQDN.
This hostname must be resolvable by its intended users. (For details, see the “Testing the Meeting
Click Submit.
Testing the Web Conferencing Installation
After you install Cisco Unified MeetingPlace Web Conferencing, test the installation by completing the
following tasks:
Testing the Web Server Home Page Connection
Confirm that the web server can resolve itself using the hostname configured on the Web Server
“Defining the Web Conferencing Server Hostname Information,” and is also the hostname that end users
use to connect to this web server.
To Test the Web Server Home Page Connection
Step 1
Step 2
From the web server, use a web browser to connect to http://hostname.domain.com, the Fully Qualified
Domain Name, or FQDN, of the web server.
or
If the web server is not in a Domain Name Server (DNS), use a web browser to connect to an IP address
from the web server.
If the Cisco Unified MeetingPlace Web Conferencing home page appears, the connection is successful.
If an error message appears, see the “Server Connection Problems” section on page 5-3
Testing the Meeting Console Connection
To Test the Meeting Console Connection
Step 1
From an end-user system, open a web browser and enter the Cisco Unified MeetingPlace Web
Conferencing URL in the address field and click Enter.
Sign in by using your System Manager-level user ID and password.
From the Welcome page, click Schedule Meeting.
Step 2
Step 3
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Postinstallation Tasks: Web Conferencing
Step 4
Step 5
From the New Meeting scheduling page, fill in your meeting details, then click Schedule.
Return to the Welcome page and enter the meeting ID of the meeting you just scheduled, then click
Attend Meeting.
Step 6
Confirm that the meeting console loads properly.
Installing the Cisco Security Agent for Cisco Unified MeetingPlace Web
Conferencing
For instructions on installing the Cisco Security Agent, refer to the applicable Release Notes for Cisco
Security Agent for Cisco Unified MeetingPlace at
Creating and Using a Least-Privileged SQL Account for Web Conferencing
By default, the Cisco Unified MeetingPlace Web Conferencing installer suggests using the SQL built-in
sa administrator account as the SQL Server user name. Often, a strong password for the sa account is
sufficiently secure to protect your system from unauthorized access. However, if you do not want to
continue to use a SQL account that has full administration rights after the installation is complete, you
can create a SQL account with minimal privileges that is dedicated to Web Conferencing use, and
configure the Web Conferencing server to use this account.
To create and use a least-privileged SQL account, do the following tasks in the order presented:
Creating a Least-Privileged SQL Account for Web Conferencing
Caution
If you choose to create a SQL account that is dedicated to Web Conferencing use, ensure that it meets
all the specified database role requirements in this procedure. Failure to do so can cause a database
connection failure between Web Conferencing and the SQL Server and result in a total outage or broken
features.
Note
If Cisco TAC determines that your SQL account does not meet requirements, you will be asked to
reconfigure your SQL account and to delete any existing Cisco Unified MeetingPlace Web Conferencing
database so that a new database can be created once the account problem is remedied.
To Create a Least-Privileged SQL Account for Web Conferencing
Step 1
Open the SQL Server Enterprise Manager and create a new login:
a. On the Start menu, click Programs > SQL Server 2000 > Enterprise Manager.
b. Click a server group to expand it, then click the name of a server.
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Postinstallation Tasks: Web Conferencing
c. Click Security to expand it.
d. Click New Login. The SQL Server Login Properties window opens.
On the General tab, enter a name for the login.
Step 2
Step 3
Step 4
Step 5
Step 6
Click SQL Server Authentication, then enter a password for the account.
In the Database drop-down menu, click MPWEB to set the MPWEB database as the default database.
Click the Database Access tab.
Specify the database roles for the MPWEB database:
a. In the Databases table, click the check box for the MPWEB database.
b. In the Database Roles table, click the check boxes for the following roles:
–
–
–
db_datareader
db_datawriter
db_ddladmin
Step 7
Step 8
with “MPWEB_”. Depending on your deployment, your SQL Server will have either one or two slave
databases.
Click OK to complete the account configuration.
Updating SQL Account Access from the MeetingPlace Gateway Configurations Utility
The MeetingPlace Gateway Configurations utility allows you to update the web server with the
least-privileged SQL login account that you created in the “To Create a Least-Privileged SQL Account
for Web Conferencing” procedure on page 2-14. It does not create a SQL Server login for you.
To Update SQL Account Access from the MeetingPlace Gateway Configurations Utility
Step 1
Stop the Cisco Unified MeetingPlace Web Conferencing Service:
a. From the Windows Start menu, choose Settings > Control Panel > Administrative Tools >
Services.
b. Right-click Cisco Unified MeetingPlace Web Conferencing and choose Stop.
c. (Optional) To stop other Cisco Unified MeetingPlace gateway services, including Gateway SIM,
right-click the service and choose Stop.
d. If the IIS Admin Service is still running, right-click the service and choose Stop.
e. Close the Services control panel.
Step 2
Open the MeetingPlace Gateway Configurations utility:
a. From your system tray, right-click the Cisco Unified MeetingPlace icon.
b. Choose Properties.
Step 3
Step 4
Click the Web Conferencing tab.
For Server, enter the hostname or IP address of the SQL Server you want to update. For a local server,
enter local.
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Postinstallation Tasks: Web Conferencing
Step 5
For Username and Password, enter the login account username and password you applied to the SQL
Step 6
Step 7
Click OK.
Restart the Cisco Unified MeetingPlace Web Conferencing Service:
a. From the Windows Start menu, choose Settings > Control Panel > Administrative Tools >
Services.
b. Right-click Cisco Unified MeetingPlace Web Conferencing and choose Start.
c. If you stopped any other gateway services, restart them by right-clicking the applicable service and
choosing Start.
d. Close the Services control panel.
Configuring SSL
For instructions on configuring SSL, refer to the “Configuring External Access to Cisco Unified
MeetingPlace Web Conferencing” chapter of the Configuration Guide for Cisco Unified MeetingPlace
Web Conferencing, Release 6.x at
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C H A P T E R
3
Installing Web Conferencing for a Segmented
Meeting Access Configuration
Cisco Unified MeetingPlace Web Conferencing supports a segmented meeting access configuration that
allows you to provide external access to your users while maintaining network security. Although you
can provide external access to Cisco Unified MeetingPlace web conferences by simply opening ports in
your firewall, we do not recommend this option because it lacks security.
This chapter contains the following sections:
•
•
•
•
Note
Before reviewing this chapter, please read System Requirements for Cisco Unified MeetingPlace Release
About Segmented Meeting Access
While external participation is possible by controlling port access through a firewall, we highly
recommend that you consider a segmented meeting access (SMA) configuration instead. SMA
configurations isolate some meetings on the private corporate network while exposing others, designated
as external, to the Internet. Users designate their meetings as internal or external during the scheduling
process by setting the Allow External Web Participants parameter on the New Meeting scheduling page.
Typically, a Cisco MCS is placed in the demilitarized zone, or DMZ, a network segment created between
the private corporate network and the Internet to host meetings for external access.
Note
The Segmented Meeting Access-1 Server (SMA-1S) configuration supported in previous releases of
Cisco Unified MeetingPlace Web Conferencing is no longer supported in Release 6.x.
The following sections describe the supported SMA configurations:
•
•
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About Segmented Meeting Access
•
About the SMA-2S Configuration
Note
For requirements, refer to the “Segmented Meeting Access Requirements” sections of System
Requirements for Cisco Unified MeetingPlace at
installations of Cisco Unified MeetingPlace Web Conferencing Release 6.0 require a Cisco MCS.
In the Segmented Meeting Access-2 Servers (SMA-2S) configuration, Cisco Unified MeetingPlace Web
Conferencing is deployed on two separate web servers or two separate clusters of web servers. One is on
the internal network, behind the firewall; the other is on another network segment, such as a DMZ. The
internal server or cluster is accessible only from behind the firewall, while the external server or cluster
is accessible from inside or outside the firewall.
While internal users have access to the full-access Web Conferencing user interface, external users have
access to an attend-only web page that allows attendance only to external meetings.
The SMA-2S configuration is the preferred and most secure deployment model if you want to provide
external access to Cisco Unified MeetingPlace web conferences.
We highly recommend that you configure external web servers to use Secure Sockets Layer (SSL). This
provides optimum security and resolves proxy server issues that can prevent users from joining a web
conference. (For more information, refer to the “Configuring External Access to Cisco Unified
MeetingPlace Web Conferencing” chapter of the Configuration Guide for Cisco Unified MeetingPlace
Web Conferencing at
Note
If you configure SSL on an external web server and users will access the server through a firewall, make
sure that TCP port 443 is open inbound on your firewall for both of the hostnames or IP addresses on the
server.
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Chapter 3 Installing Web Conferencing for a Segmented Meeting Access Configuration
About Segmented Meeting Access
Figure 3-1
Segmented Meeting Access-2 Server Configuration
1
2
LAN/WAN
DMZ
Internet
3
4
1
3
Internal Cisco Unified MeetingPlace web
server
2
4
External Cisco Unified MeetingPlace web
server
This web server sits inside the private
corporate network.
This web server sits in a network segment,
such as a DMZ.
Internal user
External user
•
Internal users enter internal meetings
through the internal web server.
•
External users can enter external
meetings only.
•
Internal users enter external meetings
through the external web server.
•
Users enter these meetings through the
external web server.
About the SMA-2S Configuration with SSL and Segmented DNS
If your Cisco Unified MeetingPlace Web Conferencing system has SSL configured on the external web
server and a segmented DNS, the segmented DNS name cannot be the same as the SSL certificate name
on the external or internal machine. See the following example for configuration guidelines.
Example
You have an SMA-2S configuration in which SSL is required for external users but is not required for
internal users who are accessing the internal or external machine.
•
•
•
•
The segmented DNS name is meetingplace.company.com.
The SSL certificate name for the external machine is meetingplace1.company.com.
The hostname for the external machine from the internal machine is meetingplace1.
will automatically redirect them to HTTPS plus whatever hostname is configured in the database—in
this case, meetingplace1.
Note
If you force SSL on all users, both internal and external users will be forced to use SSL when they access
the external web server.
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Preinstallation Tasks: Web Conferencing in an SMA-2S Configuration
About the SMA-2S Configuration and Video-Enabled Systems
In a Segmented Meeting Access-2 Server (SMA-2S) deployment, note the following considerations:
•
If the Video Integration is deployed on the internal web server, users can schedule internal
video-enabled meetings from the web. Requests to schedule external video meetings are denied. (In
this case, users must make sure the Allow External Web Participants parameter on the New Meeting
scheduling page is set to No.)
•
If the Video Integration is deployed on the external web server, users can schedule external video
meetings from the web. Requests to schedule internal video meetings are denied. (In this case, users
must make sure the Allow External Web Participants parameter on the New Meeting scheduling
page is set to Yes.)
Preinstallation Tasks: Web Conferencing in an SMA-2S
Configuration
Note
If you are installing either an internal cluster or external cluster as part of your SMA-2S deployment, see
Chapter 4, “Installing Web Conferencing in a Load Balancing Configuration” and follow the follow the
preinstallation, installation, and post-installation tasks in that chapter rather than the tasks in this
chapter.
Before attempting to install Cisco Unified MeetingPlace Web Conferencing, refer to System
Requirements for Cisco Unified MeetingPlace at
updated system requirements.
After reviewing system requirements, complete the following preinstallation tasks:
1. Install and configure the Audio Server, which will be used by both the internal and external servers.
3. Determine the SQL Server instances that the internal and external Web Conferencing servers will be
using. SQL Server can be installed locally on the web server or remotely on a separate, dedicated
SQL server; however, the internal and external Web Conferencing servers must use separate
SQL Server instances.
For the internal server, complete the following tasks:
4. If you will be using a remote SQL Server instance for the internal server, install it. See the
5. Gather the values needed for the installation of the internal server. This must be a Cisco MCS inside
For the external server, complete the following tasks:
6. If you will be using a remote SQL Server instance for the external server, install it. See the
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Installation Tasks: Web Conferencing in an SMA-2S Configuration
7. Gather the values needed for the installation of the external server. This must be a Cisco MCS in a
Installation Tasks: Web Conferencing in an SMA-2S
Configuration
1. Install the operating system on the internal web server. See the “Installing the Operating System on
3. Install the Web Conferencing software on the internal web server. For Server Location, choose
4. Install the operating system on the external web server. See the “Installing the Operating System on
6. Copy the GUIDS from the internal web server to the external server, and run the file on the external
server to install registry entries. See the “Copying GUIDS from the Internal Web Server to the
7. Install the Web Conferencing software on the external web server. For Server Location, choose
Copying GUIDS from the Internal Web Server to the External Web Server
The GUIDS entries for site and system must match between the internal and external web servers. Make
sure that you run the GUIDS.reg file on each external web server before installing Cisco Unified
MeetingPlace Web Conferencing.
To Copy GUIDS from the Internal Web Server to the External Web Server
Step 1
Copy the GUIDS.reg file from the internal web server (located in the Program
Files\Cisco Systems\MPWeb directory).
Step 2
Step 3
Step 4
Paste the GUIDS.reg file to the Temp directory on the external web server.
On the external web server, double-click the GUIDS.reg file to install it.
When prompted to add the information from the GUIDS.reg file to the registry, click OK.
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Postinstallation Tasks: Web Conferencing in an SMA-2S Configuration
Postinstallation Tasks: Web Conferencing in an SMA-2S
Configuration
1. Perform the following postinstallation tasks as appropriate for both the internal and external web
servers:
–
–
2. Configure the SMA-2S deployment. Refer to the “Configuring External Access to Cisco Unified
MeetingPlace Web Conferencing” chapter of the Configuration Guide for Cisco Unified
MeetingPlace Web Conferencing at
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C H A P T E R
4
Installing Web Conferencing in a Load Balancing
Configuration
This chapter describes how to install Cisco Unified MeetingPlace Web Conferencing in a load balancing
configuration. It does not describe upgrades.
This chapter contains the following sections:
•
•
•
•
•
Note
Before reviewing this chapter, please read System Requirements for Cisco Unified MeetingPlace Release
About Installing Web Conferencing in a Load Balancing
Configuration
Load balancing in Cisco Unified MeetingPlace Web Conferencing makes use of a cluster of Web
Conferencing servers to spread the active meeting load, allowing you to scale the number and size of
meetings that your deployment can support. It also provides failover capabilities for meetings–if one
Cisco Unified MeetingPlace Web Conferencing server is unavailable or unreachable, meeting clients
will reconnect to another server, even if they are currently connected to a meeting that is in progress
when the connection is interrupted.
You can view the amount of web-conferencing load per server from the Web Server administrative page.
This information is displayed only on internal web servers.
To configure load balancing, you should understand the following concepts in this section:
•
•
•
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About Installing Web Conferencing in a Load Balancing Configuration
•
•
•
Restrictions for Installing Web Conferencing in a Load Balancing Configuration
•
Microsoft Network Load Balancing is not supported.
•
Third-party web server load balancing is not supported.
Web Conferencing Clusters
With Cisco Unified MeetingPlace Web Conferencing, you can configure up to three web servers into a
cluster, and you can configure clusters as either internal or external.
Internal cluster—Places all web servers behind the firewall inside the private corporate network.
Typically, all web servers in an internal cluster display the full-access Cisco Unified MeetingPlace Web
Conferencing interface
External cluster—Places all web servers between the private corporate network and the Internet, such
as in a DMZ. For increased security, all web servers in an external cluster typically display the
attend-only Cisco Unified MeetingPlace Web Conferencing interface.
You can attach a maximum of three web servers (including both internal and external servers) to a single
Cisco Unified MeetingPlace Audio Server system. The two databases (one for the internal server or
cluster, one for the external server or cluster) must have identical GUIDS.
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About Installing Web Conferencing in a Load Balancing Configuration
Figure 4-1
One Cluster Configuration
1
2
3
1
3
Cisco Unified MeetingPlace Audio Server
system.
2
Cisco Unified MeetingPlace web server
cluster—This can be an internal cluster or
external cluster.
SQL Server—All web servers in a cluster
must connect to the same SQL Server.
—
Figure 4-2
Mixed Configuration: Internal and External Clusters of Web Servers
1
2
4
5
3
1
3
Cisco Unified MeetingPlace Audio Server
system.
2
4
Internal cluster of web servers.
External cluster of web servers.
SQL Server—All web servers in the
internal cluster must connect to the same
SQL Server.
5
SQL Server—All web servers in the
external cluster must connect to the same
SQL Server.
—
Figure 4-3
Mixed Configuration: One Web Server and a Cluster of Web Servers
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About Installing Web Conferencing in a Load Balancing Configuration
1
2
4
5
3
1
Cisco Unified MeetingPlace Audio
Server system.
2
4
Cluster of web servers—This can be an internal
cluster or an external cluster.
3
5
SQL Server—All web servers in a cluster
must connect to the same SQL Server.
Single web server—This can be an internal or
external web server.
SQL Server—The single web server must
connect to a separate SQL Server.
—
Web Conferencing Load Balancing and Failover Capability
Each Web Conferencing server comprises two separate load balancing components, known as the origin
server and edge server. Meetings are hosted on the origin server. Participants connect to the edge server
when joining a meeting. These components interact to provide load balancing and failover capability as
follows:
•
When a meeting starts, the Web Conferencing server assigns a primary and backup origin server to
the meeting room based on current active meeting load.
•
As participants join the meeting, they are load balanced across the edge servers in the cluster based
on the number of participants currently connected to each edge server at that time. The edge server
internally makes a connection to the origin server that is hosting the meeting.
•
Each client is given the primary edge/origin and backup edge/origin information by the server when
the meeting room is launched. No configuration is needed on the clients.
Figure 4-4 shows an example load balancing topology with a cluster of Web Conferencing servers.
Meetings are spread across the three origin servers in the cluster based on the current meeting load on
each. Participants are spread across the three edge servers based on the participant load on each. Note
that participants are not necessarily connected to the edge server on the machine hosting the meeting
they are attending.
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About Installing Web Conferencing in a Load Balancing Configuration
Figure 4-4
Web Conferencing Load Balancing for Meetings and Participants
Cisco Unified MeetingPlace
Web Conferencing Server 1
Cisco Unified MeetingPlace
Web Conferencing Server 2
Cisco Unified MeetingPlace
Web Conferencing Server 3
Origin 1
Origin 2
Origin 3
Meeting 1
Meeting 2
Meeting 3
Edge 1
Edge 2
Edge 3
Participant 1
in meeting 1
Participant 2
in meeting 1
Participant 3
in meeting 2
Participant 4
in meeting 2
Participant 5
in meeting 3
Load Balancing Behavior with Internal and External Clusters
All users attend a Cisco Unified MeetingPlace web conference by opening their browsers and signing in
through the Cisco Unified MeetingPlace Web Conference home page. When the first meeting participant
attempts to join the web conference, the Cisco MeetingPlace Agent Service determines if the meeting
should be held on an internal web server or external web server by checking the Allow External Web
Participants parameter. This parameter is visible only if the Cisco Unified MeetingPlace system has an
external site or cluster configured.
Table 4-1 describes load-balancing behavior for load-balancing configuration options.
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Table 4-1
Load Balancing Behavior in Cisco Unified MeetingPlace Web Conferencing
If...
Then...
Allow External Web This meeting is reserved for internal attendees only. When the first attendee launches the meeting
Participants is set to console, Cisco Unified MeetingPlace Web Conferencing directs the web-conferencing session to the
No
web server with the fewest currently active meetings in the internal cluster. This web server now owns
the meeting. Subsequent attendees may be directed to any internal web server when they join the web
conference.
Allow External Web This meeting is accessible to external attendees, that is, participants attending from outside the
Participants is set to firewall.
Yes
If the first attendee attempts to join the web conference from an external web server, Cisco Unified
MeetingPlace Web Conferencing directs the web-conferencing session to the web server with the
fewest currently active meetings in the external cluster. This web server now owns the meeting.
If the first attendee attempts to join the web conference from an internal web server, Cisco Unified
MeetingPlace Web Conferencing determines if it has an associated external web server. Such
information is found on the Web Server Properties administrative page in the DMZ Web Server field.
•
If there is an entry in the DMZ Web Server field, Cisco Unified MeetingPlace Web Conferencing
performs a redirection to that external server.
•
If Cisco Unified MeetingPlace Web Conferencing does not find an entry in the DMZ Web Server
field, the web-conferencing session is directed to the least loaded internal server as described for
internal meetings. All subsequent attendees are directed to an internal web server for their web
conference.
Internal users can join both internal meetings and external meetings. If a meeting is designated as
external, internal users who log in to an internal web server are redirected to an external web server.
External users can join only external meetings on external web servers.
Recommendations for a Robust Cisco Unified MeetingPlace System
To ensure a robust system with redundancy and failover, we recommend that you have the following:
•
•
•
•
An internal web cluster.
An external web cluster.
A dedicated remote SQL Server system for each cluster.
Remote storage location with an appropriately sized RAID array and a comprehensive backup
policy.
End-User Experience During Meeting Console Failover
When failover occurs on a system that is configured for redundancy and failover, users will experience
the following behavior:
1. The web server to which the participant is connected stops responding (for example, the computer
loses power or the Web Conferencing services are shut down).
2. Users who are connected to the edge server on that web server lose their connection to the meeting.
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About Installing Web Conferencing in a Load Balancing Configuration for Video-Enabled Systems
3. Each meeting console client automatically tries to reconnect the user to the edge server. If this
attempt fails, the meeting console attempts to connect to the edge server designated as the backup
for that meeting. (The Web Conferencing server sends the assigned primary and backup edge server
information to each client when the client first connects to a meeting.)
About Installing Web Conferencing in a Load Balancing
Configuration for Video-Enabled Systems
If your Cisco Unified MeetingPlace Audio Server system is licensed for video, all of the web servers
connected to it will display video-related fields. These fields appear on the following pages for those
users who have video scheduling privileges:
•
•
•
New Meeting scheduling page
Meeting Details pages
Account Basics page
In order for users to schedule their video meetings on a web server in a load balancing configuration,
you must install the Cisco Unified MeetingPlace Video Integration on the server. Users receive an error
if they attempt to reserve video ports while scheduling a meeting on a server which does not have the
Video Integration installed.
Although in a load balancing configuration you install the Cisco Unified MeetingPlace Video Integration
on each web server that users will use to schedule video meetings, you activate the Video Integration on
only one web server in the cluster. We recommend that you activate the Video Integration on a server
that is not used for scheduling, in order to minimize the load on the server.
If a meeting is scheduled with video ports reserved, video features will be available for end-users who
use their video endpoints to dial in to the meeting regardless of which server hosts the meeting. If a
meeting is scheduled without video ports reserved, ad hoc video may be available for end-users who dial
in with a video endpoint if video ports are available at the time of the meeting.
Preinstallation Tasks: Web Conferencing in a Load Balancing
Configuration
Before You Begin
•
•
If applicable, read the “About Installing Web Conferencing in a Load Balancing Configuration for
Complete the following tasks, as applicable, before you begin the installation:
•
•
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Chapter 4 Installing Web Conferencing in a Load Balancing Configuration
Preinstallation Tasks: Web Conferencing in a Load Balancing Configuration
Preparing the Internal Cluster
Before You Begin
Review the “Load Balancing Requirements” section in System Requirements for Cisco Unified
MeetingPlace at
To Prepare the Internal Cluster
Step 1
Determine and create a common domain Windows administration account.
This account is used by all of the web servers in this cluster. It starts Web Conferencing services and
allows all web servers in this cluster to access the shared storage location by using a Universal Naming
Convention (UNC) path.
After creating the account, write down the value, which you will need later.
Note
Enter different values for your internal and external clusters.
Step 2
Determine and create a shared storage location.
You can create this folder on the same machine as your first internal web server, or on a separate
machine. Keep in mind that this shared storage location is where attachments are stored and, therefore,
where all web servers in this cluster go to find attachments.
After creating the location, write down the value as a UNC path, for example, \\servername\shared
folder\MPWeb.
Preparing the External Cluster
Before You Begin
(Optional) Read the “Installing Web Conferencing for a Segmented Meeting Access Configuration”
chapter to understand the difference between internal and external servers.
To Prepare the External Cluster
Step 1
Determine and create a common domain Windows administration account.
This account is used by all of the web servers in this cluster. It starts Web Conferencing services and
allows all web servers in this cluster to access the shared storage location using a UNC path.
After creating this account, write down the value, which you will need later.
Note
Enter different values for your internal and external clusters.
Step 2
Determine and create a shared storage location.
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Installation Tasks: Web Conferencing in a Load Balancing Configuration
You can create this folder on the same machine as your first external web server, or on another machine.
Keep in mind that this shared storage location is where attachments are stored and, therefore, where all
web servers in this cluster go to find attachments.
After creating the location, write down the value as a UNC path, for example, \\servername\shared
folder\MPWeb.
Installation Tasks: Web Conferencing in a Load Balancing
Configuration
The installation is completed in six parts:
•
•
•
•
•
•
Installing the First Internal Web Server
Before You Begin
•
•
Read the “Installing Web Conferencing” chapter and have it available to assist you with this section.
To Install the First Internal Web Server
Step 1
Install Cisco Unified MeetingPlace Web Conferencing on the first internal machine.
•
•
For Server Location, choose Internal (Full Access).
For Database Location, choose the applicable option:
–
–
If there is a full SQL Server installed elsewhere, choose Existing remote server.
To have the installer install SQL Server 2000 on this machine for you, choose Local server.
•
When you reach the final installer window, choose to reboot your computer later, then click Finish.
Step 2
Configure the shared storage for this web server by performing the following sub-steps:
a. Open your web browser to access the Web Conferencing home page.
b. Use your System Manager-level user ID and password to sign in.
c. Click Admin, then Shared Storage.
d. For Enabled, click Yes.
e. For Shared Storage Path, enter the path of the shared storage location that you determined in Step 2
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Installation Tasks: Web Conferencing in a Load Balancing Configuration
f. For Content Cache Size, enter a value between 0 and 100 for the percentage of total disk space to
use to cache content on the local server.
g. In the appropriate fields, enter a domain, username, and password for a Windows account that will
be used to access the shared storage location. If the account is a local account, enter the machine
name in the Domain field.
Note
All Cisco Unified MeetingPlace Web Conferencing services will be configured to "Log On
As" the account you choose in this sub-step.
h. Re-enter the password in the Confirm Password field.
i. Click Save Changes.
j. To put the changes into effect, click Reboot Server, then click OK to confirm the reboot. The server
shuts down and restarts.
Step 3
Continue with the next task as applicable:
•
If you have additional internal web servers, see the “Installing Additional Internal Web Servers”
•
If you do not have additional internal web servers, see the “Copying GUIDS from the Internal to the
Installing Additional Internal Web Servers
Before You Begin
Restrictions
When installing two or more web servers that share a single database and point to the same Cisco Unified
MeetingPlace Audio Server system, the MeetingPlace Server hostname that you specify during the
installation of all web servers must match. By default if the MeetingPlace Server hostnames do not
match, a second site is created with a WebConnect configuration.
To Install Additional Internal Web Servers
Step 1
Step 2
Copy the GUIDS.reg file from the first internal web server to the next machine in your internal cluster:
a. Copy the drive:\Program Files\Cisco Systems\MPWeb\GUIDS.reg file from the first server.
b. Place the GUIDS.reg file in the next web server’s drive:\Temp directory.
c. On the next web server, double-click the GUIDS.reg file to install it.
d. When prompted to add the information from the GUIDS.reg file to the registry, click OK.
Install Cisco Unified MeetingPlace Web Conferencing on the next machine in your internal cluster.
•
•
For Server Location, choose Internal (Full Access).
For Database Location, choose Existing remote server and specify the SQL Server that you used
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Installation Tasks: Web Conferencing in a Load Balancing Configuration
Step 3
Configure the shared storage for this web server by performing the following sub-steps:
you access this URL on the server, you are automatically signed in to Cisco Unified MeetingPlace
Web Conferencing as a technician.
b. Click Admin, then Shared Storage.
c. In the appropriate fields, enter a domain, username, and password for a Windows account that will
be used to access the shared storage location. If the account is a local account, enter the machine
name in the Domain field.
Note
All Cisco Unified MeetingPlace Web Conferencing services will be configured to "Log On
As" the account you choose in this sub-step.
d. Re-enter the password in the Confirm Password field.
e. Click Save Changes.
f. To put the changes into effect, click Reboot Server, then click OK to confirm the reboot. The server
shuts down and restarts.
Step 4
Step 5
Repeat this procedure until you have installed all of your internal web servers.
Continue with the “Copying GUIDS from the Internal to the External Web Server” section on page 4-11.
Copying GUIDS from the Internal to the External Web Server
The GUIDS entries for site and system must match between internal and external web servers. Make sure
that you run the GUIDS.reg file on each external web server before installing Cisco Unified
MeetingPlace Web Conferencing.
Caution
You must complete this step before running the Web Conferencing installer on the external web server.
If this step is skipped or completed incorrectly, Presentation mode will not work for internal users in
external meetings, and recovering from this problem requires that you rebuild the SQL Server database.
Before You Begin
Complete installing and configuring at least one internal Cisco Unified MeetingPlace web server.
To Copy GUIDS from the Internal to the External Web Server
Step 1
Copy the GUIDS.reg file from the first internal web server (located in drive:\Program Files\Cisco
Systems\MPWeb).
Step 2
Step 3
Step 4
Step 5
Place the GUIDS.reg file in the first external web server’s drive:\Temp directory.
On the external web server, double-click the GUIDS.reg file to install it.
When prompted to add the information from the GUIDS.reg file to the registry, click OK.
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Installation Tasks: Web Conferencing in a Load Balancing Configuration
Installing the First External Web Server
Before You Begin
•
•
•
Read the “Installing Web Conferencing” chapter and have it available to assist you with this section.
Note
The GUIDS entries for site and system must match between internal and external web servers.
Make sure that you run the GUIDS.reg file on each external web server before installing Cisco
Unified MeetingPlace Web Conferencing.
To Install the First External Web Server
Step 1
Install Cisco Unified MeetingPlace Web Conferencing on the first web server in your external cluster.
•
•
For Server Location, choose External (Limited Access).
For Database Location, choose the applicable option:
–
–
If the SQL Server is installed locally, choose Local Server.
If there is a full SQL Server installed elsewhere, choose Existing Remote Server.
•
When you reach the final installer window, choose to reboot your computer later, then click Finish.
Step 2
Configure the shared storage for this web server by performing the following sub-steps:
a. Open your web browser to access the Web Conferencing home page.
b. Use your System Manager-level user ID and password to sign in.
c. Click Admin, then Shared Storage.
d. For Enabled, click Yes.
e. For Shared Storage Path, enter the path of the shared storage location that you determined in Step 2
f. For Content Cache Size, enter a value between 0 and 100 for the percentage of total disk space to
use to cache content on the local server.
g. In the appropriate fields, enter a domain, username, and password for a Windows account that will
be used to access the shared storage location. If the account is a local account, enter the machine
name in the Domain field.
Note
All Cisco Unified MeetingPlace Web Conferencing services will be configured to "Log On
As" the account you choose in this sub-step.
h. Re-enter the password in the Confirm Password field.
i. Click Save Changes.
j. To put the changes into effect, click Reboot Server, then click OK to confirm the reboot. The server
shuts down and restarts.
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Installation Tasks: Web Conferencing in a Load Balancing Configuration
Step 3
If you have additional external web servers, continue with the “Installing Additional External Web
If you do not have additional external web servers, continue with the “Linking the Internal and External
Installing Additional External Web Servers
Before You Begin
•
To Install Additional External Web Servers
Step 1
Copy the GUIDS.reg file from the first external web server to the next external web server:
a. Copy the drive:\Program Files\Cisco Systems\MPWeb\GUIDS.reg file from the first server.
b. Place the GUIDS.reg file in the next web server’s drive:\Temp directory.
c. On the next web server, double-click the GUIDS.reg file to install it.
d. When prompted to add the information from the GUIDS.reg file to the registry, click OK.
Note
The GUIDS entries for site and system must match between internal and external web servers.
Make sure that you run the GUIDS.reg file on each external web server before installing Cisco
Unified MeetingPlace Web Conferencing.
Step 2
Step 3
Install Cisco Unified MeetingPlace Web Conferencing on the next external web server.
•
•
For Server Location, choose External (Limited Access).
For Database Location, choose Existing remote server and specify the SQL Server used in the
•
When you reach the final installer window, choose to reboot your computer later, then click Finish.
Configure the shared storage for this web server by performing the following sub-steps:
you access this URL on the server, you are automatically signed in to Cisco Unified MeetingPlace
Web Conferencing as a technician.
b. Click Admin, then Shared Storage.
c. In the appropriate fields, enter a domain, username, and password for a Windows account that will
be used to access the shared storage location. If the account is a local account, enter the machine
name in the Domain field.
Note
All Cisco Unified MeetingPlace Web Conferencing services will be configured to "Log On
As" the account you choose in this sub-step.
d. Re-enter the password in the Confirm Password field.
e. Click Save Changes.
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Installation Tasks: Web Conferencing in a Load Balancing Configuration
f. To put the changes into effect, click Reboot Server, then click OK to confirm the reboot. The server
shuts down and restarts.
Step 4
Step 5
Repeat this procedure until you have installed all the external web servers.
Linking the Internal and External Servers
External meetings are held on an external web server so that users can access their meetings from the
Internet. Rather than have all of your users log in to a particular external web server, configure automatic
redirection of all external meetings from your internal web servers to a designated external web server.
The internal and external servers (or clusters of servers) each operate as completely separate units until
you link them by configuring automatic redirection.
Before You Begin
You must have properly installed Cisco Unified MeetingPlace Web Conferencing on all of your internal
and external web servers.
To Configure Redirection of External Meetings
Step 1
Step 2
Step 3
From an internal web server, sign in to Cisco Unified MeetingPlace Web Conferencing.
From the Welcome page, click Admin, then Web Server.
From a blank Web Server Name field, enter the name of a new web server to represent your designated
external web server.
Step 4
For Hostname, enter the fully qualified domain name (FQDN) of your external web server (for example,
hostname.domain.com). If your web server is not in a Domain Name Server (DNS), enter the IP address
instead. Note the following considerations:
•
•
You must be able to resolve this hostname from the internal web server.
If you plan to use SSL, make sure that the hostname on the SSL certificate resolves to the external
web server’s IP address.
•
If you plan to use SSL and a segmented DNS, make sure that the DNS name and the SSL certificate
name differ.
Step 5
Step 6
To add this web server to the database, click Submit.
This server now appears as part of your list of web servers on the bottom portion of the page.
If you have only one internal web server and one external web server, you are finished with this
procedure.
Return to the main Admin page and click Site.
The Site administrative page appears.
Step 7
Step 8
Click the Site Name that represents your cluster of internal web servers. Note the following
considerations:
•
There should be only one site indicated on this page unless you deployed WebConnect.
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Postinstallation Tasks: Web Conferencing in a Load Balancing Configuration
•
Site Name should have a default value equal to the NetBIO name of the first web server you installed
in this cluster.
Step 9
For DMZ Web Server, choose the external web server you just added.
This configures the internal web servers in this cluster to point to this external web server in the case of
external meetings.
Step 10 Click Submit.
Tip
The external cluster does not require any additional SQL Server database configurations.
Step 11 (Optional) If one of your web servers has Cisco Unified MeetingPlace Video Integration activated,
review the information on load balancing video-enabled systems in the “About Installing Web
Postinstallation Tasks: Web Conferencing in a Load Balancing
Configuration
This section contains information on the following tasks:
•
•
•
Synchronizing Purge Parameters
When you install multiple web servers, make sure that you synchronize the Purge parameters. For more
information, see the “About the MeetingNotes Purge Parameter and SMA-2S Configurations” section in
the “Configuring Cisco Unified MeetingPlace Web Conferencing for Optimal Data Storage” chapter of
the Configuration Guide for Cisco Unified MeetingPlace Web Conferencing at
Configuring SSL (Optional)
Refer to the “How to Configure Secure Sockets Layer” section in the “Configuring External Access to
Cisco Unified MeetingPlace Web Conferencing” chapter of the Configuration Guide for Cisco Unified
MeetingPlace Web Conferencing at
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Postinstallation Tasks: Web Conferencing in a Load Balancing Configuration
Viewing the Web Conferencing Load on a Server
The amount of web conferencing load on a web server is indicated in the Current Server Load Index field
as a number between 0 and 1. This number is a weighed average among several factors, such as CPU,
memory, and disk usage. The higher the value, the heavier the load on this web server.
To View the Web Conferencing Load on a Server
Step 1
Step 2
Step 3
Sign in to Cisco Unified MeetingPlace Web Conferencing.
From the Welcome page, click Admin, then Web Server.
From the View section of the page, locate the web server you want to view.
The amount of web-conferencing load on this web server is indicated in the Current Server Load Index
field.
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C H A P T E R
5
Troubleshooting the Web Conferencing
Installation
This chapter describes how to troubleshoot common problems that can occur while installing Cisco
Unified MeetingPlace Web Conferencing.
This chapter contains the following sections:
•
•
•
Installation Problems
This section contains the following information:
•
•
•
What to Do First
If the web server is not working properly, try the following troubleshooting tasks:
1. Restart the Cisco Unified MeetingPlace Web Conferencing services:
a. From the Windows Start menu, choose Settings > Control Panel > Administrative Tools >
Services.
b. Right-click Cisco MeetingPlace Web Conferencing and choose Start.
c. If you stopped any other gateway services, reboot them by right-clicking the service and
choosing Start.
d. Close the Services control panel.
2. If the server is still not working properly, check the debug log for a possible time zone/daylight
savings setting problem. Perform the “To Check For a Time Zone/Daylight Savings Time Conflict”
3. If the server is still not working properly, reboot the server.
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Chapter 5 Troubleshooting the Web Conferencing Installation
Installation Problems
4. If the server is still not working properly, run the Cisco Unified MeetingPlace Web Conferencing
installer again in Repair mode.
5. If the server is still not working properly, collect the following installation logs and contact your
Cisco support representative:
•
•
•
mpwebstp.log
mpwebstp-sql.log
mpwebstp-sql2ksp4.log
Web Conferencing installation logs are in the C:\Winnt directory.
To Check For a Time Zone/Daylight Savings Time Conflict
Step 1
In Windows Explorer, browse to the
<drive>:Program Files\Cisco Systems\MPWeb\WebConf\logs\support directory.
Step 2
Step 3
Open the debug.log file.
Look for a pair of messages similar to the following:
brze (d) <status code="invalid"><invalid field="time-zone-id" type="id"
subcode="missing"/></status>
brze (d) com.macromedia.airspeed.StatusException$Invalid$Missing: <status
code="invalid"><invalid field="time-zone-id" type="id" subcode="missing"/></status>
Step 4
Step 5
If you see these messages, open the Date and Time Properties window by double-clicking the system
time in the Windows menu bar. If all of the areas in your time zone regularly observe daylight savings
time, you may need to check Automatically Adjust Clock for Daylight Saving Changes.
If you made changes to the date and time properties, restart the Cisco Unified MeetingPlace Web
Conferencing services:
e. From the Windows Start menu, choose Settings > Control Panel > Administrative Tools >
Services.
f. Right-click Cisco MeetingPlace Web Conferencing and choose Start.
g. If you stopped any other gateway services, reboot them by right-clicking the service and
choosing Start.
h. Close the Services control panel.
Checking That the Cisco MCS Operating System Version Meets the
Requirement
You must have the required operating system version installed on a Cisco MCS before attempting to
install Cisco Unified MeetingPlace Web Conferencing. Refer to System Requirements for Cisco Unified
MeetingPlace Release 6.0 at
To Check That the Cisco MCS Operating System Version Meets the Requirement
Step 1
From the Windows Start menu, click Cisco OS Version. The MCS Version Utility opens.
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Server Connection Problems
Step 2
Step 3
In the OS Image field, verify the operating system version.
Click OK to close the MCS Version Utility.
Obtaining Additional Assistance
If there is a problem with a Windows service or the web server loses its connection, go to the
drive:\Program Files\Cisco Systems\MPWeb\datasvc directory and run Dcdiags.bat as soon as possible
to generate a server log. All diagnostic information is stored in the Cisco Systems\MPWeb\Diagnostics
directory.
Zip these files, and send them to your Cisco support representative for additional assistance.
Server Connection Problems
The web server must be able to connect to itself by using the hostname you configured on the Web Server
administrative page. This is also the hostname used by end users to connect to this web server.
Connection problems are most likely caused by firewall-related configurations.
The following procedure uses hostname.domain.com as an example. Replace hostname.domain.com
with your web server’s actual FQDN.
To Resolve HTTP Connection Problems
Step 1
Step 2
If you receive an error message, add the following line to the C:\WINNT\System32\drivers\etc\hosts file:
127.0.0.1 hostname.domain.com
Step 3
Meeting Room Connection Problems
If users are not able to access the full meeting room after upgrading the Audio Server from a previous
release, it is possible that the Full Web Conferencing Ports setting on the Audio Server is incorrect.
Perform the following procedure to configure the Full Web Conferencing Ports setting to match the
number of web conferencing licenses available on your Audio Server.
To Configure the Full Web Conferencing Ports Setting
Step 1
Step 2
Step 3
Step 4
Start MeetingTime and log in to the Cisco Unified MeetingPlace Audio Server.
Click Administration > Configure.
Click Server Configuration, then click Query.
Click the value for Full Web Conferencing Ports and enter the number of web conferencing licenses
purchased.
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Chapter 5 Troubleshooting the Web Conferencing Installation
Meeting Room Connection Problems
Step 5
Step 6
Click OK.
Click Save Changes.
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A P P E N D I X
A
Uninstalling Web Conferencing or SQL Server
Software
This appendix contains the following sections:
•
•
Uninstalling Web Conferencing Software
To Uninstall Web Conferencing Software
Step 1
Step 2
Step 3
Step 4
Step 5
From the Windows Start menu, choose Settings > Control Panel > Add/Remove Programs.
From the Add/Remove Programs window, click Cisco Unified MeetingPlace Web Conferencing.
Click Change/Remove.
When prompted to completely remove Web Conferencing and all its components, click Yes.
From Windows Explorer, manually delete the storage locations for converted audio files (for example,
drive:\wma_files).
Uninstalling SQL Server Software and Removing MPWEB SQL
Database Files
If you are no longer using SQL Server for any other applications, you can uninstall it manually.
Restrictions
Uninstalling SQL Server does not remove the MPWEB SQL database files. To completely remove all
database files associated with Cisco Unified MeetingPlace Web Conferencing, you must manually locate
and delete the files.
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Appendix A Uninstalling Web Conferencing or SQL Server Software
Uninstalling SQL Server Software and Removing MPWEB SQL Database Files
To Remove SQL Server Software
Step 1
Step 2
Step 3
From the Windows Start menu, choose Settings > Control Panel > Administrative Tools > Services.
Stop the Microsoft SQL Server service.
From the Start menu, choose Settings > Control Panel > Add/Remove Programs, then choose
Microsoft SQL Server.
Step 4
Step 5
Click Remove.
Reboot the server.
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I N D E X
A
Audio Server
common administration account
hostname 2-3
common storage location
configuring
B
behavior
failover 4-6
connections
copying
C
GUIDS from internal to external web server
(SMA-2S) 3-5
Cisco MCS
creating
clusters
D
external
about 4-2
common administration account (load
balancing) 4-8
E
external clusters
internal
about 4-2
about 4-2
common administration account (load
balancing) 4-8
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Index
troubleshooting 5-1
external web servers
F
Web Conferencing
software 2-9
internal clusters
about 4-2
G
GUIDS
internal web servers
copying from internal to external web server (load
balancing) 4-11
copying from internal to external web server
(SMA-2S) 3-5
H
L
hostnames
load, viewing web conferencing on server (load
balancing) 4-16
load balancing
HTTP
about 4-1
behavior 4-5
configuring
copying GUIDS from internal to external web
server 4-11
I
failover 4-6
installation
installing
tasks 2-5
testing 2-13
installing
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Index
mixed cluster and single configuration,
illustration 4-3
R
redirection
removing
restrictions 4-2
restrictions
installing additional internal web servers (load
balancing) 4-10
locations
installing Web Conferencing in load balancing
configuration 4-2
S
M
security
meeting console
meetings
SMA
external, configuring redirection of (load
balancing) 4-14
about 3-1
SMA-2S configuration
about 3-2
N
illustration 3-3
SQL Server
O
hostname 2-4
location 2-4
P
username 2-4
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Index
SSL
W
Web Conferencing
about 1-1
T
benefits 1-3
tasks
installation 2-5
preinstallation 2-1, 3-4
testing
troubleshooting
web servers
copying GUIDS from internal to external
(SMA-2S) 3-5
defining 2-12
external
location 2-3
U
uninstalling
viewing web conferencing load on (load
balancing) 4-16
V
video meetings
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