Brother Printer BRTMFCJ825DW User Manual

Replacing the ink cartridges

You can use the machine in

black & white mode for approximately

four weeks depending on the number

of pages you print.

If you unplug the machine or take out

the ink cartridge, you cannot use the

machine until you change to a new ink

cartridge.

While this message appears on the

LCD, each operation works in the

following way:

 Printing

If you choose Grayscale in the

Advanced tab of the printer driver

you can use the machine as a

black & white printer.

 Copying

If the paper type is set to

Plain Paperyou can make

copies in black & white.

Duplex copy is not available when

this message appears.

 Faxing

If the paper type is set to

Plain Paperor

Inkjet Paper, the machine will

receive and print the faxes in

black & white.

If a sending machine has a color

fax, the machine’s “handshake”

will ask that the fax be sent as

black & white.

If the paper type is set to

Other Glossy, Brother BP71or

Brother BP61the machine will stop

all print operations.

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Error Message

Cause

Action

Cannot Detect

You installed a new ink cartridge too

Take out the new ink cartridge and

quickly and the machine did not detect re-install it slowly until it clicks.

it.

If you are not using Genuine Brother

Innobella™ ink the machine may not

detect the ink cartridge.

Use a new Genuine Brother

Innobella™ Ink Cartridge. If the error

is not cleared, call Brother Customer

Service.

An ink cartridge is not installed

properly.

Take out the new ink cartridge and

re-install it slowly until it clicks. (See

Replacing the ink cartridges

Cannot Print

Replace Ink

One or more of the ink cartridges have Replace the ink cartridges. (See

reached the end of their life. The

machine will stop all print operations. uu page 61.)

While memory is available, black &

white faxes will be stored in the

memory. If a sending machine has a

color fax, the machine's “handshake”

will ask that the fax be sent as black &

white. If the sending machine has the

ability to convert it, the color fax will be

stored in the memory as a black &

white fax.

Check for a Printable

Disc

The disc cannot be printed on.

Remove the disc and place a printable

disc on the Disc Tray. Insert the Disc

Tray into the Disc Guide and line up

the triangular marks.

Press Start.

A disc is not in the Disc Tray.

Make sure a disc is properly placed in

the Disc Tray.

Comm.Error

Poor telephone line quality caused a

communication error.

Send the fax again or connect the

machine to another telephone line. If

the problem continues, call the

telephone company and ask them to

check your telephone line.

Connection Fail

Cover is Open.

You tried to poll a fax machine that is Check the other fax machine's polling

not in Polled Waiting mode.

setup.

The scanner cover is not completely

closed.

Lift the scanner cover and then close it

again.

The ink cartridge cover is not

completely closed.

Firmly close the ink cartridge cover

until it clicks.

Data Remaining

Print data is left in the machine's

memory.

Press Stop/Exit. The machine will

cancel the job and clear it from the

memory. Try to print again.

Disc Jam [Front]

The disc jammed while printing. The

Disc Tray was automatically ejected

from the front of the machine.

Remove the Disc Tray from the Disc

Guide.

(See Disc Tray is jammed at the front

of the machine uu page 83.)

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Troubleshooting

Error Message

Cause

Action

Disc Jam [Rear]

The disc jammed while printing.

Make sure there is enough space

behind the machine.

Lift the scanner cover. Gently push the

Disc Tray toward the back of the

machine and remove the Disc Tray.

(See Disc Tray is jammed at the back

of the machine uu page 84.)

Disc Tray did not

Feed

The Disc Tray is not inserted into the After placing a disc on the Disc Tray,

Disc Guide.

insert the Disc Tray into the Disc

Guide and line up the triangular

marks. Press Start.

Disc Tray hits at

the back

There is not enough space behind the Remove the Disc Tray from the Disc

machine for the Disc Tray to feed. The Guide.

Disc Tray was automatically ejected

from the front of the machine.

(See Disc Tray is jammed at the front

of the machine uu page 83.)

The Disc Tray is stuck inside the back Make sure there is enough space

of the machine.

behind the machine.

Lift the scanner cover. Gently push the

Disc Tray toward the back of the

machine and remove the Disc Tray.

(See Disc Tray is jammed at the back

of the machine uu page 84.)

Disconnected

The other person or other person's fax Try to send or receive again.

machine stopped the call.

Ifcalls arestoppedrepeatedlyandyou

are using a VoIP (Voice over IP)

system, try changing the Compatibility

to Basic (for VoIP). (See Telephone

line interference / VoIP uu page 96.)

Document Jam

The document was not inserted or fed (See Using the ADF uu page 23.)

properly, or the document scanned

(See Document jam uu page 76.)

from the ADF was too long.

DR Mode in Use

The machine is in Distinctive Ring

mode. You cannot change the

Receive Mode from Manualto

another mode.

Set Distinctive Ring to Off. (See

Turning off Distinctive Ring

uu page 39.)

Failed to detect the

original

The machine failed to detect the

original (disc and photo) when

scanning.

Do one of the following:

 Remove any dirt from the scanner

glass.

 Before scanning, choose the type

of the document (disc or paper).

 While scanning, close the scanner

cover.

 Place only one sheet on the

scanner glass.

 Make sure the document is placed

properly on the scanner glass.

High Temperature

The print head is too warm.

Allow the machine to cool down.

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Error Message

Cause

Action

Hub is Unusable.

A Hub or USB Flash memory drive

with Hub has been connected to the

USB direct interface.

A Hub or USB Flash memory drive

with Hub are not supported. Unplug

the device from the USB direct

interface.

Image Too Long.

The proportions of your photo are

irregular so effects could not be

added.

Choose a regularly proportioned

image.

Image Too Small.

Ink Absorber Full

The size of your photo is too small to Choose a larger image.

trim.

The ink absorber box or flushing box is The ink absorber box or flushing box

full. These components are periodic

maintenance items that may require

replacement after a period of time to

ensure optimum performance from

will need to be replaced. Contact

Brother Customer Service or a Brother

Authorized Service Center to have

your machine serviced. (See Brother

your Brother machine. Because these numbers uu page i.)

components areperiodicmaintenance

Other reasons for cleaning are:

items, the replacement is not covered

under the warranty. The need to

replace these items and the time

period before replacement is

dependent on the number of purges

and flushes required to clean the ink

system. These boxes acquire

amounts of ink during the different

purging and flushing operations. The

number of times a machine purges

and flushes for cleaning varies

depending on different situations. For

example, frequently powering the

machine on and off will cause

After a paper jam has been

cleared, themachineautomatically

cleans itself before the next

received fax is printed.

The machine automatically cleans

itself after sitting idle for more than

30 days (infrequent use).

The machine automatically cleans

itself after the ink cartridges have

been replaced 12 times.

numerous cleaning cycles since the

machine automatically cleans upon

power up. The use of non-Brother ink

may cause frequent cleanings

because non-Brother ink could cause

poor print quality which is resolved by

cleaning. The more cleaning the

machine requires the faster these

boxes will fill up.

Note

Repairs resulting from the use of

non-Brother supplies may not be

covered under the stated product

warranty.

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Troubleshooting

Error Message

Cause

Action

Ink Absorber NearFull The ink absorber box or flushing box is The ink absorber box or flushing box

nearly full.

will need to be replaced soon. Call

Brother Customer Service or a Brother

Authorized Service Center to have

your machine serviced. (See Brother

numbers uu page i.)

Ink low

One or more of the ink cartridges are Order a new ink cartridge. You can

near the end of their life. If a sending continue printing until the LCD shows

machine has a color fax to send, your Cannot Print. (See Ordering

machine’s “handshake” will ask that

accessories and supplies uu page ii

the fax be sent as black & white. If the and Replacing the ink cartridges

sending machine has the ability to

convert it, the color fax will be printed

at your machine as a black & white

fax.

Low Temperature

Media Error

The print head is too cold.

Allow the machine to warm up.

The memory card is either corrupted, Put the card firmly into the slot again to

improperly formatted, or there is a

problem with the memory card.

make sure it is in the correct position.

If the error remains, check the media

drive (slot) of the machine by putting in

another memory card that you know is

working.

Media is Full.

No Caller ID

The memory card or USB Flash

memory drive you are using has no

available space or already contains

999 files.

Your machine can only save to your

memory card or USB Flash memory

drive if it contains less than 999 files.

Delete unused files to free some

space and try again.

There is no incoming call history. You If you want to use the Caller ID feature

did not receive calls or you have not

subscribed to the Caller ID service

from your telephone company.

call your telephone company.

(uuAdvanced User’s Guide: Caller

ID)

No File

The memory card or USB Flash

Put the correct memory card or USB

memory drive in the media drive does Flash memory drive into the slot again.

not contain a .JPG file.

No Ink Cartridge

An ink cartridge is not installed

properly.

Take out the new ink cartridge and

re-install it slowly until it clicks.

(See Replacing the ink cartridges

Loading photo paper uu page 14.)

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Error Message

Cause

Action

No Paper Fed

The Photo Bypass Tray is in the Photo Verify that the Photo Bypass Tray is in

printing position.

the Normal printing position.

(See step d and the Important note in

The machine is out of paper or paper Do one of the following:

is not properly loaded in the paper

 Refill the paper in the paper tray,

tray.

and then press Black Start or

Color Start.

 Remove the paper and load it

again, and then press Black Start

or Color Start. (See Loading

paper and other print media

uu page 10.)

The paper is jammed in the machine. Remove the jammed paper by

following the steps in Printer jam or

paper jam uu page 77.

If this error occurs often during duplex

copy or duplex print, the paper feed

rollers may be stained with ink. Clean

the paper feed rollers.

(uuAdvanced User’s Guide:Cleaning

the paper feed rollers)

Paper dust has accumulated on the

surface of the paper pick-up rollers.

Clean the paper pick-up rollers.

(uuAdvanced User’s Guide:Cleaning

the paper pick-up rollers)

The Jam Clear Cover is not closed

properly.

Check the Jam Clear Cover is closed

evenly at both ends. (See Printer jam

or paper jam uu page 77.)

No Response/Busy

Not Registered

The number you dialed does not

answer or is busy.

Verify the number and try again.

You tried to access a Speed Dial

number that is not programmed.

Set up the Speed Dial number. (See

Storing Speed Dial numbers

uu page 46.)

Out of Fax Memory

The fax memory is full.

Do one of the following:

 Clear the data in the memory. To

gain extra memory, you can turn

off Memory Receive.

(uuAdvanced User’s Guide:

Turning off Memory Receive

operations)

 Print the faxes that are in the

memory.

(uuAdvanced User’s Guide:

Printing a fax from the memory)

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Troubleshooting

Error Message

Cause

Action

Out of Memory

The machine's memory is full.

If a copy operation is in process

Press Stop/Exit and wait until the

other operations in progress finish,

and then try again.

The memory card or USB Flash

Delete unused files from your memory

memory drive you are using does not card or USB Flash memory drive to

have enough free space to scan the

document.

make some free space and then try

again.

Paper Jam [Front]

Paper is jammed in the machine.

Remove the jammed paper by

following the steps in Paper is jammed

at the front of the machine

uu page 77.

Make sure the paper length guide is

set to the correct paper size. DO NOT

extend the paper tray when you load

A5 or smaller size paper.

Paper Jam [Front,Rear] Paper is jammed in the machine.

Remove the jammed paper by

following the steps in Paper is jammed

at the front and back of the machine

uu page 79.

Make sure the paper length guide is

set to the correct paper size. DO NOT

extend the paper tray when you load

A5 or smaller size paper.

Paper Jam [Rear]

Paper is jammed in the machine.

Remove the jammed paper by

following the steps in Paper is jammed

at the back of the machine

uu page 78.

Make sure the paper length guide is

set to the correct paper size.

DO NOT extend the paper tray when

you load A5 or smaller size paper.

Paper dust has accumulated on the

surface of the paper pick-up rollers.

Clean the paper pick-up rollers.

(uuAdvanced User’s Guide:Cleaning

the paper pick-up rollers)

Touchscreen

initialization

failed

The Touchscreen was pressed before Make sure that nothing is touching or

the power on initialization was

completed.

resting on the Touchscreen.

Debris may be stuck between the

lower part of the touchscreen and its

frame.

Insert a piece of stiff paper between

the lower part of the touchscreen and

its frame and slide it back and forth to

push out the debris.

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Error Message

Cause

Action

Unable to Clean XX The machine has a mechanical

Open the scanner cover and remove

any foreign objects and paper scraps

from inside the machine. If the error

message continues, disconnect the

machine from the power for several

minutes and reconnect it.

problem.

Unable to Init. XX

—OR—

Unable to Print XX

A foreign object such as a paper clip or

ripped paper is in the machine.

Unable to Scan XX

(The machine can be turned off for

approximately 24 hours without losing

faxes stored in the memory. See

Transferring faxes to another fax machine

Unusable Device

A broken device has been connected Unplug the device from the USB direct

to the USB direct interface.

interface, then press On/Off to turn

the machine off and then on again.

Disconnect device from

front connector & turn

machine off & then on

Unusable Device

A USB device or USB Flash memory Unplug the device from the USB direct

drive that is not supported has been interface. Turn the machine off and

connected to the USB direct interface. then on again.

Please Disconnect

USB Device.

For more information, visit us at

http://solutions.brother.com/.

Wrong Ink Color

Wrong Paper Size

A colorink cartridge has been installed Check which ink cartridges are not

in the Black ink cartridge position.

matched by color to their ink cartridge

positions and move them to their

proper positions.

The Paper Size setting does not

match the size of paper in the tray. Or,

you did not set the paper guides in the

tray to the indicators for the paper size

you are using.

Check that the paper size you

choose matches the size of paper

in the tray.

Make sure you loaded the paper in

a Portrait position, by setting the

paper guides at the indicators for

your paper size.

After you have checked the paper

size and the paper position, press

Black Start or Color Start.

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Troubleshooting

g Do one of the following:

Error animation

 If the LCD shows No Data, there

are no faxes left in the machine's

memory.

Error animations display step-by-step

instructions when paper gets jammed. You

can read the steps at your own pace by

pressing c to see the next step and d to go

backward.

Press Stop/Exit.

 Enter the fax number to which faxes

will be forwarded.

Transferring your faxes or Fax

Journal report

h Press Black Start.

Transferring faxes to your PC

If the LCD shows:

You can transfer the faxes from your

machine's memory to your PC.

 Unable to CleanXX

 Unable to Init.XX

 Unable to PrintXX

 Unable to ScanXX

a Press Stop/Exit to interrupt the error

temporarily.

b Make sure you have installed

MFL-Pro Suite on your PC, and then

turn on PC-FAX Receiving on the PC.

(uuSoftware User’s Guide: PC-FAX

receiving)

We recommend transferring your faxes to

another fax machine or to your PC. (See

uu page 75 or Transferring faxes to your PC

uu page 75.)

c Make sure you have set up PC-Fax

Receive on the machine.

You can also transfer the Fax Journal report

to see if there are any faxes you need to

transfer. (See Transferring the Fax Journal

report to another fax machine uu page 76.)

(uuAdvanced User’s Guide: PC-Fax

Receive (Windows^®only))

If faxes are in the machine’s memory

when you set up PC-Fax Receive, the

LCD will ask if you want to transfer the

faxes to your PC.

Transferring faxes to another fax

machine

If you have not set up your Station ID, you

cannot enter fax transfer mode.

d Do one of the following:

(uuQuick Setup Guide: Set your Station ID)

 To transfer all faxes to your PC,

press Yes. You will be asked if you

want to also turn on the backup print

option.

a Press Stop/Exit to interrupt the error

temporarily.

 To exit and leave the faxes in the

memory, press No.

b Press Menu.

c Press a or b to display Service.

d Press Service.

e Press Stop/Exit.

e Press Data Transfer.

f Press Fax Transfer.

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Transferring the Fax Journal report to

another fax machine

Document jam

Documents can jam in the ADF unit if they are

not inserted or fed properly, or if they are too

long. Follow the steps below to clear a

document jam.

If you have not set up your Station ID, you

cannot enter fax transfer mode.

(uuQuick Setup Guide: Set your Station ID)

a Press Stop/Exit to interrupt the error

temporarily.

Document is jammed in the top of the

ADF unit

b Press Menu.

a Take out any paper from the ADF that is

c Press a or b to display Service.

d Press Service.

not jammed.

b Open the ADF cover.

e Press Data Transfer.

f Press Report Trans.

c Remove the jammed document by

pulling it upward.

g Enter the fax number to which the Fax

Journal report will be forwarded.

h Press Black Start.

d Close the ADF cover.

e Press Stop/Exit.

IMPORTANT

To avoid future document jams close the

ADF cover properly by pressing it down in

the middle.

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Troubleshooting

Document is jammed inside the ADF

unit

Printer jam or paper jam

Take out the jammed paper depending on

where it is jammed in the machine.

a Take out any paper from the ADF that is

not jammed.

Paper is jammed at the front of the

machine

b Lift the document cover.

c Pull the jammed document out to the

If the LCD shows Paper Jam [Front],

follow these steps:

left.

a Unplug the machine from the AC power

outlet.

IMPORTANT

Before you unplug the machine from the

power source, you can transfer your faxes

that are stored in the memory to your PC

or another fax machine so you will not lose

any important messages. (See

b If the paper support flap is open, close it,

and then close the paper support. Pull

the paper tray completely out of the

machine.

d Close the document cover.

e Press Stop/Exit.

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c Pull out the jammed paper (1).

Paper is jammed at the back of the

machine

If the LCD shows Paper Jam [Rear],

follow these steps:

a Unplug the machine from the AC power

outlet.

IMPORTANT

Before you unplug the machine from the

power source, you can transfer your faxes

that are stored in the memory to your PC

or another fax machine so you will not lose

any important messages. (See

d Lift the Jam Clear flap, and remove the

jammed paper.

b Open the Jam Clear Cover (1) at the

back of the machine.

e Push the paper tray firmly back into the

machine.

f While holding the paper tray in place,

pull out the paper support until it clicks,

and then unfold the paper support flap.

Make sure you pull out the paper

support until it clicks.

IMPORTANT

DO NOT use the paper support flap for

Legal size paper.

g Re-connect the power cord.

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Troubleshooting

c Pull the jammed paper out of the

Paper is jammed at the front and back

of the machine

machine.

If the LCD shows

Paper Jam [Front,Rear], follow these

steps:

a Unplug the machine from the AC power

outlet.

IMPORTANT

Before you unplug the machine from the

power source, you can transfer your faxes

that are stored in the memory to your PC

or another fax machine so you will not lose

any important messages. (See

d Close the Jam Clear Cover.

Make sure the cover is closed properly.

b If the paper support flap is open, close it,

and then close the paper support. Pull

the paper tray completely out of the

machine.

e Re-connect the power cord.

c Pull out the jammed paper (1).

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d Lift the Jam Clear flap, and remove the

g Close the Jam Clear Cover.

jammed paper.

Make sure the cover is closed properly.

h Using both hands, grasp the plastic tabs

on both sides of the machine and lift the

scanner cover (1) to the open position.

e Open the Jam Clear Cover (1) at the

back of the machine.

Move the print head (if necessary) to

take out any paper remaining in this

area. Make sure that jammed paper is

not left in the corners of the machine (2)

and (3).

f Pull the jammed paper out of the

machine.

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Troubleshooting

j Push the paper tray firmly back into the

IMPORTANT

machine.

• If the paper is jammed under the print

head, unplug the machine from the power

source, and then move the print head to

take out the paper.

k While holding the paper tray in place,

pull out the paper support until it clicks,

and then unfold the paper support flap.

Make sure you pull out the paper

support until it clicks.

• If the print head is in the right corner as

shown in the illustration, you cannot move

it. Re-connect the power cord. Hold down

Stop/Exit until the print head moves to the

middle. Then unplug the machine from the

power source and take out the paper.

IMPORTANT

DO NOT use the paper support flap for

Legal size paper.

l Re-connect the power cord.

Additional paper jam clear operations

a Unplug the machine from the AC power

outlet.

IMPORTANT

Before you unplug the machine from the

power source, you can transfer your faxes

that are stored in the memory to your PC

or another fax machine so you will not lose

any important messages. (See

• If ink gets on your skin or clothing

immediately wash it off with soap or

detergent.