BlackBerry Enterprise Server Resource Kit
BlackBerry Enterprise Server User Administration Tool
Version: 5.0
Administration Guide
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Contents
1
Overview.......................................................................................................................................................................................
BlackBerry Enterprise Server User Administration Tool.............................................................................................................
Preconfigured administrative roles for the BlackBerry Enterprise Server................................................................................
New in this release.........................................................................................................................................................................
Tool...................................................................................................................................................................................................
Supported authentication models........................................................................................................................................
Authentication credentials....................................................................................................................................................
Syntax for authentication credentials..................................................................................................................................
Setting authentication credentials.......................................................................................................................................
Storing an encrypted set of authentication credentials in the Windows registry..........................................................
Extracting credentials that are stored in the Windows registry........................................................................................
String value requirements.....................................................................................................................................................
Use cases.................................................................................................................................................................................
2
Managing user accounts............................................................................................................................................................
Adding user accounts.....................................................................................................................................................................
Add a new user account to the BlackBerry Enterprise Server...........................................................................................
Add a new user account to a group......................................................................................................................................
Add an existing user account to a group.............................................................................................................................
Assign a software configuration to a user account............................................................................................................
Finding user accounts.................................................................................................................................................................... 19
Find a user account................................................................................................................................................................ 19
Changing and removing user accounts........................................................................................................................................ 19
Move a user account to a different BlackBerry Enterprise Server.................................................................................... 19
Move a user account to a different user group................................................................................................................... 20
Delete a user account from a group..................................................................................................................................... 20
Delete a software configuration from a user account........................................................................................................ 20
Delete a user account from the BlackBerry Enterprise Server..........................................................................................
Change user account settings.......................................................................................................................................................
List the groups in a BlackBerry Domain....................................................................................................................................... 22
3
Managing email message forwarding...................................................................................................................................... 23
Turn on or turn off email message forwarding............................................................................................................................ 23
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List the folders that are available for email message forwarding............................................................................................. 23
Turn on or turn off email message forwarding for folders......................................................................................................... 24
4
5
Managing IT policies and IT policy rules.................................................................................................................................. 25
List the IT policy rules in an IT policy............................................................................................................................................ 25
Set IT policy rules for a user account............................................................................................................................................ 26
List the IT policies in the BlackBerry Configuration Database.................................................................................................. 26
Managing BlackBerry devices................................................................................................................................................... 27
Set a password for a BlackBerry device........................................................................................................................................ 27
Set owner information on a BlackBerry device............................................................................................................................ 27
Delete pending messages.............................................................................................................................................................. 28
Resend a service book.................................................................................................................................................................... 28
Resend the peer-to-peer encryption key..................................................................................................................................... 29
Protect a stolen BlackBerry device................................................................................................................................................ 29
6
7
Sending notification messages to BlackBerry devices.......................................................................................................... 30
Send a notification PIN message.................................................................................................................................................. 30
Send a notification email message...............................................................................................................................................
Retrieving user account statistics and information about BlackBerry devices.................................................................. 32
Retrieve user account statistics..................................................................................................................................................... 32
Results of a statistics query for a user account................................................................................................................... 32
Clear user account statistics.......................................................................................................................................................... 34
Retrieve enterprise activation statistics for a user account....................................................................................................... 34
8
Retrieving BlackBerry device information............................................................................................................................... 36
List the applications that are available on one or more BlackBerry devices............................................................................ 36
List the BlackBerry devices that a specific application is installed on..................................................................................... 36
Retrieve the statistics for BlackBerry devices.............................................................................................................................. 36
Results of a statistics query for a BlackBerry device.......................................................................................................... 37
List the modules and .cod files that are available on a BlackBerry device............................................................................... 38
9
Retrieve statistics for the BlackBerry Enterprise Server or the messaging server............................................................ 39
Results of a statistics query for a BlackBerry Enterprise Server................................................................................................ 39
10 Troubleshooting the BlackBerry Enterprise Server User Administration Tool................................................................... 41
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Check the status of the BlackBerry Enterprise Server User Administration Tool...................................................................
Configuring log files.......................................................................................................................................................................
11 Parameters for the BlackBerry Enterprise Server User Administration Tool..................................................................... 43
Using the command summary in the help file............................................................................................................................ 43
12 Common parameters................................................................................................................................................................... 44
13 Input, output, and user feedback parameters......................................................................................................................... 45
16 -change......................................................................................................................................................................................... 52
17 -delete........................................................................................................................................................................................... 56
18 -find............................................................................................................................................................................................... 58
19 -handheld_info............................................................................................................................................................................ 59
20 -kill_handheld.............................................................................................................................................................................. 62
21 -list................................................................................................................................................................................................. 64
22 -move............................................................................................................................................................................................. 67
23 -resend_peer_to_peer_key....................................................................................................................................................... 69
24 -resend_service_book................................................................................................................................................................ 70
25 -send_email..................................................................................................................................................................................
26 -send_pin...................................................................................................................................................................................... 73
27 -set_client_auth.......................................................................................................................................................................... 75
28 -set_folder_redirection.............................................................................................................................................................. 77
29 -set_owner_info.......................................................................................................................................................................... 79
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30 -set_password.............................................................................................................................................................................. 81
31 -set_user_itpolicy_rule.............................................................................................................................................................. 82
32 -stats.............................................................................................................................................................................................. 84
33 -status........................................................................................................................................................................................... 86
35 Provide feedback......................................................................................................................................................................... 88
36 Legal notice.................................................................................................................................................................................. 89
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Overview
Administration Guide
1
Overview
The BlackBerry® Enterprise Server Resource Kit is a collection of tools that can help you extend your ability to manage and
monitor the BlackBerry® Enterprise Solution. You can download the BlackBerry Enterprise Server Resource Kit from
The BlackBerry Enterprise Server Resource Kit contains the following tool packages:
•
•
•
BlackBerry Enterprise Server User Administration Tool
BlackBerry Analysis, Monitoring, and Troubleshooting Tools
BlackBerry Enterprise Transporter
BlackBerry Enterprise Server User Administration Tool
You can use the BlackBerry® Enterprise Server User Administration Tool to manage user accounts on the BlackBerry® Enterprise
Server on a large scale. For example, you can add, find, move, and remove user accounts, or change user account configurations.
You can run the BlackBerry Enterprise Server User Administration Tool from a command prompt to perform BlackBerry Enterprise
Server administration tasks or to gather management and monitoring information.
The BlackBerry Enterprise Server User Administration Tool connects to the BlackBerry Administration Service to obtain
information from and store information in the BlackBerry Configuration Database.
Preconfigured administrative roles for the BlackBerry Enterprise Server
The BlackBerry® Enterprise Server installation includes preconfigured administrative roles. Each preconfigured administrative
role has a number of permissions turned on.
You can configure additional permissions in the preconfigured administrative roles, or you can turn off any of the permissions
that are shown in the following table. For more information, visit www.blackberry.com/go/serverdocs to read the BlackBerry
Enterprise Server Administration Guide.
Senior
Helpdesk
role
Junior
Helpdesk
role
Enterprise
role
Server only User only
Permission name
Security role
role
role
Create a group
*
*
*
*
*
*
*
*
*
*
*
*
*
Delete a group
View a group (across Group)
Edit a group (across Group)
*
*
*
5
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Preconfigured administrative roles for the BlackBerry Enterprise Server
Administration Guide
Senior
Junior
Helpdesk
role
Enterprise
role
Server only User only
Permission name
Security role
Helpdesk
role
role
role
Create a user
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
Delete a user
View a user (across Group)
Edit a user (across Group)
View a device (across Group)
Edit a device (across Group)
View device activation
settings
*
*
*
Edit device activation
settings
*
*
*
Create an IT policy
Delete an IT policy
View an IT policy
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
Edit an IT policy
Import an IT policy
Export a data file
*
Create a user-defined IT
policy template
Delete a user-defined IT
policy template
*
*
*
*
*
*
Edit a user-defined IT policy
template
Import an IT policy template
Create a software
configuration
*
*
*
*
*
*
View a software
*
*
*
*
*
configuration
Edit a software configuration
Delete a software
configuration
*
*
*
*
*
*
Create an application
*
*
*
6
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Preconfigured administrative roles for the BlackBerry Enterprise Server
Administration Guide
Senior
Junior
Helpdesk
role
Enterprise
role
Server only User only
Permission name
Security role
Helpdesk
role
role
role
View an application
Edit an application
Delete an application
Create an administrator user
Specify activation password
Turn off and on external
services
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
Clear activation password
Clear synchronization
backup data
*
*
*
*
*
*
*
*
Clear user statistics
Reset user field mapping
Turn on redirection
Turn off redirection
Refresh available user list
from company directory
Synchronize GroupWise®
System Address Book
Clear and synchronize
GroupWise System Address
Book
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
View a server
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
Edit a server
View a component
Edit a component
View an instance
Edit an instance
Change the status of an
instance
Edit an instance relationship
View a job
*
*
*
*
*
*
7
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Preconfigured administrative roles for the BlackBerry Enterprise Server
Administration Guide
Senior
Junior
Helpdesk
role
Enterprise
role
Server only User only
Permission name
Security role
Helpdesk
role
role
role
Edit a job
*
*
*
*
*
*
View default distribution
settings for a job
Edit default distribution
settings for a job
Update peer-to-peer
encryption key
*
*
*
*
*
*
View job distribution settings
Edit job distribution settings
Delete an instance
Edit license keys
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
License key view
Manually fail a job
Clear instance statistics
Clear statistics for a
BlackBerry MDS Connection
Service instance
*
*
*
View push rules for the
BlackBerry MDS Connection
Service
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
View pull rules for the
BlackBerry MDS Connection
Service
Send message (across
Group)
Create a role
*
*
*
*
*
*
*
*
*
*
Delete a role
View a role
*
*
Edit a role
Add and remove a role
(across Group)
8
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New in this release
Administration Guide
Senior
Helpdesk
role
Junior
Helpdesk
role
Enterprise
role
Server only User only
role role
Permission name
Security role
View a group across
organizations
Edit a group across
organizations
Add and remove a role across
organizations
View a device across
organizations
Edit a device across
organizations
Register an event notification
Create an event notification
Edit a BlackBerry
Administration Service timer
View BlackBerry Monitoring
Service information
Edit BlackBerry Monitoring
Service settings
New in this release
BlackBerry Analysis, Monitoring, and Troubleshooting Tools
The functionality of the following BlackBerry® Analysis, Monitoring, and Troubleshooting Tools has been integrated into the
BlackBerry Enterprise Server User Administration Tool. As a result, the tools are no longer distributed separately.
Tool
Description
BlackBerry Enterprise Activation To generate a report of the stages of activation for a user account, in the BlackBerry
Status Reporting Tool
(EAStatus.exe)
Enterprise Server User Administration Tool, you can run the following command:
besuseradminclient <credentials> -list -eastatus
9
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New in this release
Administration Guide
Tool
Description
BlackBerry IT Policy Template
Reporting Tool
To display the preconfigured IT policies that are available on a BlackBerry® Enterprise
Server, in the BlackBerry Enterprise Server User Administration Tool, you can run the
following command:
(ITPolicyTemplateReport.exe)
besuseradminclient <credentials> -list -it_policy_templates
Parameter changes in the BlackBerry Enterprise Server User Administration Tool
Parameter
Description
-change -u -cw
This subparameter removes the activation password for a BlackBerry device from the
BlackBerry Configuration Database.
-delete -u -force
This subparameter forces the removal of a user account from the BlackBerry Configuration
Database, even if a mailbox does not exist for the user.
The -force subparameter replaces the -hard subparameter.
This subparameter provides the option for all commands that have command line options
to use an input file.
-i <input_filename>
The first line of the input file is a comma-separated list of options that the columns
represent. Thislistcanbeany(non-empty)subsetofvalidoptionsinanyorder. ForBoolean
options, such as -cs, a column value of 0 or FALSE (not case-sensitive) turn off the option.
All other values, including the empty value, turn on the option.
-list -servers
This subparameter lists all BlackBerry Enterprise Server and messaging server instances.
This subparameter provides the option to create an output file.
-o <output_filename>
You can use this subparameter with any command.
-p <password>
This subparameter specifies the authentication password that the BlackBerry Enterprise
Server User Administration Tool uses to extract authentication credentials from the
Windows® registry and use in command line options. The parameter was previously used
to authenticate the BESUserAdminClient with the BESUserAdminService.
This parameter specifies the credentials that the BlackBerry Enterprise Server User
Administration Tool uses to authenticate with the BlackBerry Administration Service. You
run the following command:
-set_client_auth
besuseradminclient -set_client_auth <credentials_to_set> -set_p <password>
Previously, -set_client_auth was a subparameter that was used with other commands.
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Administration Guide
Parameter
Description
-stats -service -b <instance> and These subparameters display statistics for a BlackBerry Enterprise Server component or
for a BlackBerry Messaging Agent instance.
-stats -service -email <instance>
They replace the following subparameters:
•
•
-stats -b <instance>
-stats -servers
-v <level>
The <level> variable allows you to specify the level of detail that is provided in log files by
using one of the following options:
•
•
•
•
•
TRACE
DEBUG
WARNING
ERROR
INFORMATIONAL
The default level is set at DEBUG.
The -v parameter was previously used to specify only a verbose reporting level.
Parameters that are no longer used in the BlackBerry Enterprise Server User Administration Tool
Parameter
Description
-add -u -domaddrsvr
<servername>
This parameter was used by the BlackBerry Enterprise Server User Administration Tool to
identify the remote address book server to look up a user.
This parameter has been enhanced to -add -i <input_filename>.
This parameter has been enhanced to -change -i <input_filename>.
This parameter was used to remove the PIN for a user account from the BlackBerry
Configuration Database.
-add -infofile
- change -infofile
- change -u -cpin
-delete -f
This parameter has been enhanced to -delete -force.
-delete -hard
-stats -b <instance>
This parameter has been enhanced to -delete -force.
This parameter has been enhanced to -stats -service -b <instance> and -stats -service -
email <instance>.
-stats -servers
This parameter has been enhanced to -stats -service -b <instance> and -stats -service -
email <instance>.
11
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Compatibility of authentication methods with previous versions of the BlackBerry Enterprise Server User Administration Tool
Administration Guide
Compatibility of authentication methods with previous versions of the
BlackBerry Enterprise Server User Administration Tool
If your organization uses applications that work with previous versions of the BlackBerry® Enterprise Server User Administration
Tool, in many cases, these applications also work with version 5.0 of the tool.
Supported authentication models
In BlackBerry® Enterprise Server version 5.0, the models for authentication (login) and authorization (roles or capabilities) for
administration are different from the models that were used in previous versions.
BlackBerry Enterprise Server version 5.0 supports the following authentication models:
•
•
•
BlackBerry Administration Service authentication (default)
mailbox authentication (IBM® Lotus® Domino® environment only)
Microsoft® Active Directory® authentication
BlackBerry Enterprise Server version 5.0 does not support Windows® authentication or Microsoft® SQL Server® authentication.
You must create one of the following administrators with sufficient credentials to authenticate with the BlackBerry Administration
Service:
•
•
•
administrator in the BlackBerry Administration Service
mailbox administrator (IBM Lotus Domino environment only)
administrator in Microsoft Active Directory
Roles or capabilities that are based on database user accounts are not supported in BlackBerry Enterprise Server version 5.0.
For more information about how to create a BlackBerry Administration Service administrator, visit www.blackberry.com/go/
Authentication credentials
In the BlackBerry® Enterprise Server User Administration Tool version 5.0, you can use the following parameters interchangeably:
•
•
"-username" or "-sqluser" (authentication user name)
"-password" or "-sqlpass" (authentication password)
The BlackBerry Enterprise Server User Administration Tool uses the values associated with these options for the authentication
and authorization models that are supported in the BlackBerry® Enterprise Server version 5.0. The tool does not does not support
Microsoft® SQL Server® authentication or roles or capabilities that are defined on the Microsoft SQL Server database engine.
12
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Compatibility of authentication methods with previous versions of the BlackBerry Enterprise Server User Administration Tool
Administration Guide
Syntax for authentication credentials
In the BlackBerry® Enterprise Server User Administration Tool BlackBerry Enterprise Server User Administration Tool, the variable
<credentials> represents the user name and password that you use for authentication with the BlackBerry Administration Service.
The BlackBerry Enterprise Server User Administration Tool uses the following syntax for authentication credentials.
Item
Description
-username <user name>
authentication user name
-sqluser <user name>
-password <password>
authentication password
-sqlpass <password>
-domain <domain>
-bas_auth
authentication domain
use BlackBerry Administration Service authentication (default)
use mailbox authentication (IBM® Lotus® Domino® environment only)
use Microsoft® Active Directory® authentication
-mailbox_auth
-ad_auth
In the BlackBerry Enterprise Server User Administration Tool, the variable <credentials> represents the user name and password
that you use for authentication with the BlackBerry Administration Service.
Setting authentication credentials
Storing an encrypted set of authentication credentials in the Windows registry
The BlackBerry® Enterprise Server User Administration Tool uses the -set_client_auth <credentials> -set_p <password>
command to store credentials in the Windows® registry and then insert the credentials into the command line options.
Example
BESUserAdminClient -username admin -password password -set_client_auth "-username smoser -password password1 -
ad_auth -domain test.rim.net" -set_p password
This creates the following Windows registry entry:
HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Resource Kit\BESUserAdmin\ClientAuth
13
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Compatibility of authentication methods with previous versions of the BlackBerry Enterprise Server User Administration Tool
Administration Guide
Extracting credentials that are stored in the Windows registry
The BlackBerry® Enterprise Server User Administration Tool uses the -p <password> command to extract and decrypt credentials
that are stored in the Windows® registry and then inserts the credentials into the command line options.
Example
BESUserAdminClient -p password1 -status
This runs the following command:
BESUserAdminClient -username smoser -password password1 -ad_auth -domain test.rim.net -status
String value requirements
To specify -set_client_auth values that contain characters in double quotation marks, you must surround the entire string with
double quotation marks. You must use a set of quotation marks to escape every embedded set of characters that are in double
quotation marks.
Example: Using double quotation marks to specify a work location nickname for a user
If you have two users with the same name, Sam Moser, one of whom works in Waterloo and the other in New York, you can specify
the work location for the user as a nickname.
BESUserAdminClient -username "Sam \"Waterloo\" Moser" -password password -status
You store this option and value in the Windows® registry using the following command:
BESUserAdminClient -set_p password1 -set_client_auth "-username ""Sam \"\"Waterloo\"\" Moser"" -password password"
Use cases
In all the following examples, you log on to the computer that hosts the BlackBerry® Enterprise Server User Administration
Tool using the following credentials:
•
•
User name: NTLMU1
Password: NTLMP1
Example: Running a command using SQL authentication
You log on to the computer that hosts the BlackBerry Enterprise Server User Administration Tool using the following credentials:
•
•
User name: SQLU1
Password: SQLP1
14
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Compatibility of authentication methods with previous versions of the BlackBerry Enterprise Server User Administration Tool
Administration Guide
BlackBerry Enterprise Server User Administration Tool
version 4.1.x
BlackBerry Enterprise Server User Administration Tool
version 5.0
Run the following command: BESUserAdminClient -p
password1 -sqluser SQLU1 -sqlpass SQLP1...
Initial configuration (perform once):
1. Create a BlackBerry Administration Service
administrator with the following credentials:
•
•
User name: SQLU1
Password: SQLP1
2. Save the BlackBerry Administration Service
administrator credentials in the Windows registry using
the following command: BESUserAdminClient -
set_client_auth "-bas_auth" -set_p password1
Then run the following command: BESUserAdminClient -p
password1 -sqluser SQLU1 -sqlpass SQLP1....
Example: Running a command using Windows authentication
BlackBerry Enterprise Server User Administration Tool
version 4.1.x
BlackBerry Enterprise Server User Administration Tool
version 5.0
Run the following command: BESUserAdminClient -p
password1...
Initial configuration (perform once):
1. Create a BlackBerry Administration Service
administrator with the following credentials:
•
•
User name: BASU1
Password: BASP1
2. Save the BlackBerry Administration Service
administratorcredentialsintheWindows®registryusing
the following command: BESUserAdminClient -
set_client_auth "-username BASU1 -password
BASP1 -bas_auth" -set_p password1
Then run the following command: BESUserAdminClient -p
password1
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Compatibility of authentication methods with previous versions of the BlackBerry Enterprise Server User Administration Tool
Administration Guide
Example: Changing the authentication credentials in the Windows registry to a Microsoft Active Directory user
BlackBerry Enterprise Server User Administration Tool
version 4.1.x
BlackBerry Enterprise Server User Administration Tool
version 5.0
Not applicable
Run the following command:
BESUserAdminClient -set_client_auth "-username ADU1
-password ADP1 -ad_auth -domain D1" -set_p password1
Example: Changing the client password
BlackBerry Enterprise Server User Administration Tool
version 4.1.x
BlackBerry Enterprise Server User Administration Tool
version 5.0
Run the following command:
1. Remove the existing BlackBerry Enterprise Server User
Administration Tool service.
BESUserAdminClient -set_client_auth "-username ADU1
-password ADP1 -ad_auth -domain D1" -set_p password2
2. Re-install the service using the new client password.
Example: Overriding the requirement to use authentication credentials in the Windows registry
BlackBerry Enterprise Server User Administration Tool
version 4.1.x
BlackBerry Enterprise Server User Administration Tool
version 5.0
Not applicable
Run the following command:
BESUserAdminClient -username username1 -password
password1..
Example: Denying access permanently or temporarily using the -p command
BlackBerry Enterprise Server User Administration Tool
version 4.1.x
BlackBerry Enterprise Server User Administration Tool
version 5.0
Change the appropriate Windows registry entry.
Run the following command:
BESUserAdminClient -set_client_auth "" -set_p
password
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Managing user accounts
Administration Guide
2
Managing user accounts
The BlackBerry® Enterprise Server uses predefined roles that correspond to common administrative roles in organizations to
control who can perform specific tasks and to limit who can access sensitive data.
The BlackBerry Enterprise Server User Administration Tool uses the BlackBerry Administration Service credentials that you type
on the command line.
Your current role is defined by the BlackBerry Administration Service. The -v parameter in the BlackBerry Enterprise Server User
Administration Tool does not display your role.
The authentication information is encrypted when it passes from the BlackBerry Enterprise Server User Administration Tool to
the BlackBerry Administration Service and to the BlackBerry Configuration Database.
Adding user accounts
Add a new user account to the BlackBerry Enterprise Server
1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -add and the following parameters:
•
•
•
-u <user_name>
-pin <PIN> (use with the -u parameter for the BlackBerry® Enterprise Server for MDS Applications only)
-b <instance>
Example: Adding a user account to a BlackBerry Enterprise Server for Microsoft Exchange, and assigning an IT policy
besuseradminclient-username admin -password password -add -u [email protected] -b server1 -it_policy “User Can Change
Timeout”
Example: Adding a user account to a BlackBerry Enterprise Server for IBM Lotus Domino, and assigning an IT policy
besuseradminclient -username admin -password password -add -u “CN=Sam Moser/O=Server01” -b CN=Server01/
O=test.rim.net -it_policy “User Can Change Timeout”
Example: Adding a user account to a BlackBerry Enterprise Server for Novell GroupWise, and assigning an IT policy
besuseradminclient -username admin -password password -add -u sammoser -b server01 -it_policy “User Can Change Timeout”
Example: Adding a user account to a BlackBerry Enterprise Server for MDS Applications, and assigning an IT policy
besuseradminclient -username admin -password password -add -u xxxxxxxx -pin xxxxxxxx -b server01 -it_policy “User Can
Change Timeout”
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Adding user accounts
Administration Guide
Add a new user account to a group
1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -add and the following parameters:
•
•
•
-u <user_name>
-b <instance>
-group <group_name>
Example: Adding a new user account to a BlackBerry Enterprise Server for Microsoft Exchange, to a user group, and to
an IT policy
besuseradminclient -username admin -password password -add -u [email protected] -b server01 -group administrators -
it_policy “User Can Change Timeout”
Add an existing user account to a group
1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -change and the following parameters:
•
•
•
-u <user_name>
-b <instance>
-group <group_name>
Example
besuseradminclient -username admin -password password -change -u [email protected] -b server1 -group administrators
Assign a software configuration to a user account
1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -assign_swconfig and the following parameters:
•
•
-u <user_name>
-sw <configuration_name>
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Finding user accounts
Administration Guide
Example
besuseradminclient -username admin -password password - assign_swconfig -u "sam, moser” -b server1 -sw games
Finding user accounts
Find a user account
You can use the -u subparameter to specify the user account that the BlackBerry® Enterprise Server User Administration Tool
searches for.
1. To open the command window for the BlackBerry Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -find and the following parameter:
•
-u <user_name>
Example: Finding a user account on the BlackBerry Enterprise Server for Microsoft Exchange
besuseradminclient -username admin -password password -find -u [email protected]
Changing and removing user accounts
Move a user account to a different BlackBerry Enterprise Server
The source and the target BlackBerry® Enterprise Server instances must use the same BlackBerry Configuration Database.
1. To open the command window for the BlackBerry Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -move and the following parameters:
•
•
•
-b <instance> (source BlackBerry Enterprise Server instance)
-u <user_name>
-t <instance> (target or destination BlackBerry Enterprise Server instance)
Example: Moving a user account to a different BlackBerry Enterprise Server for Microsoft Exchange
besuseradminclient -username admin -password password -move -u [email protected] -b server01 -t server02
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Changing and removing user accounts
Administration Guide
Move a user account to a different user group
A user account can belong to more than one group. You can perform this task if you want the user account to belong to only the
group that you specify.
Before you begin:
Delete the user account from the existing group.
1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -change and the following parameters:
•
•
•
-u <user_name>
-b <instance>
-group <group_name>
Example
besuseradminclient -username admin -password password -change -u [email protected] -b server01 -group security
Delete a user account from a group
1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -change and the following parameters:
•
•
•
-u <user_name>
-b <instance>
-cgroup <group_name>
Example: Deleting a user account from a user group on the BlackBerry Enterprise Server for Microsoft Exchange
besuseradminclient -username admin -change -u [email protected] -b server01 -cgroup powerusers
Delete a software configuration from a user account
1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -assign_swconfig -csw and the name of the software configuration.
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Change user account settings
Administration Guide
Example
besuseradminclient -username admin -password password -assign_swconfig -csw config1 -u “sam, moser” -b server1
Delete a user account from the BlackBerry Enterprise Server
1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -delete and the following parameters:
•
•
-u <user_name>
-b <instance>
Example: Deleting a user account from the BlackBerry Enterprise Server for Microsoft Exchange
besuseradminclient -delete -username admin -password password -u [email protected] -b server01
Change user account settings
The BlackBerry® Enterprise Server for MDS Applications does not support this task.
1. To open the command window for the BlackBerry Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -change and the following parameters:
•
•
-u <user_name>
-b <instance>
Example: Clearing the user account filters
besuseradminclient -username admin -password password -change -u [email protected] -b server01 -cf
Example: Making the BlackBerry MDS Connection Service unavailable to a user account, changing the activation
password, and specifying the password expiry time for the user account
besuseradminclient -change -username admin -password password -u [email protected] -b server01 -dm -w password3 -wt
96
Example: Specifying the activation password and the password expiry time for a group of users
besuseradminclient -change -username admin -password password -g administrators -w password3 -wt 120
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List the groups in a BlackBerry Domain
Administration Guide
List the groups in a BlackBerry Domain
1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -list -groups.
Example
besuseradminclient -username admin -password password -list -groups
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Managing email message forwarding
Administration Guide
3
Managing email message forwarding
Turn on or turn off email message forwarding
The BlackBerry® Enterprise Server for MDS Applications does not support this task. By default, email message forwarding is
turned off.
1. To open the command window for the BlackBerry Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Perform one of the following actions:
•
To turn on email message forwarding, type besuseradminclient <credentials> -change -er and the following
parameters:
•
•
-u <user_name>
-b <instance>
•
To turn off email message forwarding, type besuseradminclient <credentials> -change -dr and the following
parameters:
•
•
-u <user_name>
-b <instance>
Example: Turning on email message forwarding for a user account
besuseradminclient -username admin -password password1 -change -u [email protected] -b server01 -er
Example: Turning off email message forwarding for a user account
besuseradminclient-username admin -password password1 -change -u [email protected] -b server01 -dr
List the folders that are available for email message forwarding
The BlackBerry® Enterprise Server for MDS Applications does not support this task.
1. To open the command window for the BlackBerry Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -list -folders and the following parameters:
•
•
-u <user_name>
-b <instance>
Example
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Turn on or turn off email message forwarding for folders
Administration Guide
besuseradminclient -username admin -password password -list -folders -u sammoser -b server01
Turn on or turn off email message forwarding for folders
The BlackBerry® Enterprise Server for MDS Applications does not support this task.
If you are using the BlackBerry® Enterprise Server for Microsoft® Exchange, a folder name can contain a slash mark (/). To specify
the folder, you must type the escape character backslash (\) before the slash mark.
1. To open the command window for the BlackBerry Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Perform one of the following actions:
•
To turn on email message forwarding for folders, type besuseradminclient <credentials> -set_folder_redirection -
er and the following parameters:
•
•
•
-u <user_name>
-b <instance>
-foldername <folder_name>
•
To turn off email message forwarding for folders, type besuseradminclient -set_folder_redirection <credentials> -
dr and the following parameters:
•
•
•
-u <user_name>
-b <instance>
-foldername <folder_name>
Example: Turning on email message forwarding for a folder
besuseradminclient -username admin -password password1 -set_folder_redirection -u [email protected] -b server01 -
foldername Sent -er
Example: Turning off email message forwarding for a folder
besuseradminclient -username admin -password password1 -set_folder_redirection -u [email protected] -b server01 -
foldername Sent -dr
Example: Turning on email message forwarding for a folder using a folder name that contains a slash mark
besuseradminclient -username admin -password password1 -set_folder_redirection -u [email protected] -b server01 -
foldername Inbox\/subfolder1\/sub\/folder2 -er
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Managing IT policies and IT policy rules
Administration Guide
4
Managing IT policies and IT policy rules
List the IT policy rules in an IT policy
1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -list -it_policy_rules and the following parameter:
•
-it_policy <policy_name>
Example: Listing the IT policy rules and displaying them in an output file
besuseradminclient -username admin -password password -list -it_policy_rules -it_policy "Advanced Security" -o
AdvancedSecurity.csv
Example output
Policy Name, Policy Group, Rule Name, Rule Value, Rule Type
Advanced Security, Device only, User Can Disable Password, No, BOOLEAN
Advanced Security, Bluetooth, Disable Serial Port Profile, Yes, BOOLEAN
Advanced Security, Security, Force Lock When Holstered, Yes, BOOLEAN
Advanced Security, Password, Maximum Password History, 6, INTEGER
Advanced Security, Device only, Password Pattern Checks, At least 1 alpha and 1 numeric character, ENUMERATION: 0|No
restriction|1|At least 1 alpha and 1 numeric character|2|At least 1 alpha, 1 numeric, and 1 special character|3|At least 1 upper-case
alpha, 1 lower-case alpha, 1 numeric, and 1 special character
Advanced Security, Bluetooth, Disable File Transfer, Yes, BOOLEAN
Advanced Security, Bluetooth, Disable Discoverable Mode, Yes, BOOLEAN
Advanced Security, Bluetooth, Require LED Connection Indicator, Yes, BOOLEAN
Advanced Security, Device only, Enable Long-Term Timeout, Yes, BOOLEAN
Advanced Security, Policy Information, IT Policy Name, Advanced Security, STRING
Advanced Security, Security, Disable USB Mass Storage, Yes, BOOLEAN
Advanced Security, Security, Content Protection Strength, Strong, ENUMERATION: 0|Strong|1|Stronger|2|Strongest
Advanced Security, Device only, User Can Change Timeout, Yes, BOOLEAN
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Set IT policy rules for a user account
Administration Guide
Advanced Security, Security, External File System Encryption Level, Encrypt to User Password (excluding multi-media directories),
ENUMERATION: 0|Not Required|1|Encrypt to User Password (excluding multi-media directories)|2|Encrypt to User Password
(including multi-media directories)|3|Encrypt to Device Key (excluding multi-media directories)|4|Encrypt to Device Key
(including multi-media directories)|5|Encrypt to User Password and Device Key (excluding multimedia directories)|6|Encrypt to
User Password and Device Key (including multimedia directories)
Advanced Security, WLAN, WLAN Allow Handheld Changes, No, BOOLEAN
Advanced Security, Device only, Maximum Security Timeout, 10, INTEGER
Advanced Security, Bluetooth, Disable Address Book Transfer, Yes, BOOLEAN
Advanced Security, Device only, Maximum Password Age, 30, INTEGER
Advanced Security, Device only, Password Required, Yes, BOOLEAN
Set IT policy rules for a user account
1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -set_user_itpolicy_rule and the following parameters:
•
•
•
•
-u <user_name>
-b <instance>
-policyrule <rule_name>
-policyvalue <value>
Example: Specifying a single IT policy rule for a user account
besuseradminclient -username admin -password password -set_user_itpolicy_rule -u [email protected] -b server01 -
policyrule “VPN User Name” -policyvalue smoser
List the IT policies in the BlackBerry Configuration Database
1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -list -it_policies.
Example
besuseradminclient -username admin -password password -list -it_policies
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Managing BlackBerry devices
Administration Guide
5
Managing BlackBerry devices
Set a password for a BlackBerry device
1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -set_password <password> and the following parameters:
•
•
-u <user_name>
-b <instance>
Example
besuseradminclient -username admin -password password -set_password devicepassword1 -u [email protected] -b server01
Set owner information on a BlackBerry device
You can specify the owner information that appears on the screen of the BlackBerry® device when it is locked using one of the
following options:
•
•
for a single line of text, you can use the -info parameter to specify the information in quotation marks
for multiple lines of text, you can create an input file that contains the information and then use the -infofile parameter to
specify the input file
1. To open the command window for the BlackBerry Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -set_owner_info, and specify the owner name (-name) and owner information
(-info), or specify an input file (-infofile <filename>) that contains the information for the user account. Type the following
parameters:
•
•
-u <user_name>
-b <instance>
Example: -infofile input file
In a text editor, create a text file, such as the following:
Sam Moser
Desk phone: <phone_number>
Mobile phone: <phone_number>
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Delete pending messages
Administration Guide
Example: Setting owner information on a BlackBerry device
besuseradminclient -username admin -password password -set_owner_info -info "Sam Moser" -u [email protected] -b
server01
Example: Setting owner information on a BlackBerry device using an input file
besuseradminclient -username admin -password password -infofile userinformation.txt -set_owner_info -u [email protected]
-b server01
Delete pending messages
The BlackBerry® Enterprise Server for MDS Applications does not support this task.
1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type BESUserAdminClient <credentials> -change -purge_pending_messages and the following parameters:
•
•
-u <user_name>
-b <instance>
Example
besuseradminclient -username admin -password password -change -purge_pending_messages -u [email protected] -b
server01
Resend a service book
1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -resend_service_book and the following parameters:
•
•
-u <user_name>
-b <instance>
Example
besuseradminclient -username admin -password password -u [email protected] -b server1 -resend_service_book
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Resend the peer-to-peer encryption key
Administration Guide
Resend the peer-to-peer encryption key
1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -resend_peer_to_peer_key and the following parameters:
•
•
-u <user_name>
-b <instance>
Example
besuseradminclient -username admin -password password -resend_peer_to_peer_key -u [email protected] -b server01
Protect a stolen BlackBerry device
1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -kill_handheld and the following parameters:
•
•
-u <user_name>
-b <instance>
Example
besuseradminclient -username admin -password password -kill_handheld -u [email protected] -b server01
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Sending notification messages to BlackBerry devices
Administration Guide
6
Sending notification messages to BlackBerry devices
Send a notification PIN message
1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -send_pin and specify the subject and body text, or specify an input file that
contains the subject and body text that you want to include in the PIN message.Type the following parameters:
•
•
-u <user_name> or
-g <group_name>
•
•
-b <instance>
-infofile <filename> or
•
•
-subject <subject_line_text>
-body <message_body_text>
Example: -infofile input file
Subject=Let's celebrate!
Body=We have all kinds of treats at noon today to celebrate our tenth anniversary. Come if you can.
Example: Sending a notification PIN message
besuseradminclient -username admin -password password -u “sam, moser” -b server01 -send_pin -subject
<subject_line_text> -body <message_body_text>
Example: Sending a notification PIN message to a group
besuseradminclient -username admin -password password -g managers -send_pin -subject <subject_line_text> -body
<message_body_text>
Example: Sending a notification PIN message using an input file
besuseradminclient -username admin -password password -u “sam, moser” -b server01 -send_pin -infofile userinformation.txt
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Send a notification email message
Administration Guide
Send a notification email message
The BlackBerry® Enterprise Server for MDS Applications does not support this task.
1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -send_email, and either specify the subject and body text, or specify an input
file that contains the subject and body text that you want to include in the email message. Type the following parameters:
•
•
•
•
•
•
-u <user_name> or
-g <group_name>
-b <instance>
-infofile <filename> or
-subject <subject_line_text>
-body <message_body_text>
Example: -infofile input file
Subject=Let's celebrate!
Body=We have all kinds of treats at noon today to celebrate our tenth anniversary. Come if you can.
Example: Sending a notification email message
besuseradminclient -username admin -password password -send_email -u “Sam Moser” -b server01 -subject
<subject_line_text> -body <message_body_text>
Example: Sending a notification email message to a group
besuseradminclient -username admin -password password -g managers -send_email -subject <subject_line_text> -body
<message_body_text>
Example: Sending a notification email message using an input file
besuseradminclient -username admin -password password -u “Sam Moser” -b server01 -send_email -infofile userinformation.txt
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Retrieving user account statistics and information about BlackBerry devices
Administration Guide
7
Retrieving user account statistics and information about
BlackBerry devices
Retrieve user account statistics
1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -stats and the following parameters:
•
•
•
•
-u <user_name> or
-users <user_names>
-b <instance> or
-g <user_group>
Example: Retrieving statistics for a user account
besuseradminclient -username admin -password password -stats -u “sam moser” -b server1
Example: Retrieving statistics for multiple user accounts using an input file, and displaying the results in an output file
besuseradminclient -username admin -password password -stats -i userinfo.txt -o output.csv
Example: Retrieving statistics for all user accounts on a BlackBerry Enterprise Server instance, and displaying the results
in an output file
besuseradminclient -username admin -password password -stats -users -b server1 -o output.csv
Example: Retrieving statistics for all user accounts in a user group, and displaying the results in an output file
besuseradminclient -username admin -password password -stats -users -g administrators -o output.csv
Results of a statistics query for a user account
If your environment uses BlackBerry® Enterprise Server for MDS Applications, columns that apply to email messaging do not
appear in the query results.
Column
Description
User name
MailBoxDN
name of the user
mailbox of the user
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Retrieve user account statistics
Administration Guide
Column
Description
ServerDN
canonical name of the BlackBerry Enterprise Server that stores the user account
that is associated with the BlackBerry device
PIN
PIN of the BlackBerry device
Device Type
State
model number of the BlackBerry device
state of messages on the BlackBerry device (regardless of whether the BlackBerry
device is turned on or turned off)
Forwarded
Sent
number of messages that the BlackBerry device forwarded
number of messages and organizer data items that the BlackBerry device sent
number of messages and organizer data items that are pending for the user account
number of messages and organizer data items that the BlackBerry Enterprise Server
filtered
Pending
Filtered
Expired
number of expired messages and organizer data items
configuration status of the BlackBerry device
Status
Last fwd time
Last sent time
last time that the user forwarded a message from the BlackBerry device
last time that the user sent a message or organizer data item from the BlackBerry
device
Last contact time
time of the last BlackBerry device contact with the BlackBerry Enterprise Server
result of the last BlackBerry device contact with the BlackBerry Enterprise Server
SMTP email address of the user account
Last result
SMTP address
BlackBerry MDS Connection Service
OTA Calendar
whether the BlackBerry MDS Connection Service is available or unavailable
whether wireless calendar synchronization is available
IT policy that is applied to the BlackBerry device
ITPolicy name
ITPolicy status
status of the IT policy that is applied to the BlackBerry device
time that the IT policy was applied to the BlackBerry device
time that the BlackBerry Enterprise Server sent the IT policy to the BlackBerry device
time that the BlackBerry device received the IT policy
whether wireless message reconciliation is available on the BlackBerry device
time that the user account was created on the BlackBerry Enterprise Server
expiry time of the activation password if the password is set; otherwise“N/A”
appears
ITPolicy time applied
ITPolicy time sent
ITPolicy time received
Wireless Message Reconciliation
Creation Time
EA Password Expiry Time
Encryption Type
Service Name
Group Name
encryption type that is set on the BlackBerry device
name of the BlackBerry Enterprise Server that the user account is located on
name of the group that the user account belongs to
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Clear user account statistics
Administration Guide
Clear user account statistics
1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -change -cs and the following parameter:
•
-u <user_name>
Example
besuseradminclient -username admin -password password -change -cs -u [email protected] -b server01
Retrieve enterprise activation statistics for a user account
You can use this task to generate a report of the stages of activation for a user account on the BlackBerry® Enterprise Server and
then use the report to troubleshoot activation issues.
The task supports the BlackBerry® Enterprise Server for Microsoft® Exchange, the BlackBerry® Enterprise Server for IBM® Lotus®
Domino®, and the BlackBerry® Enterprise Server for Novell® GroupWise®.
1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -list -eastatus and the following parameters:
•
•
-u <user_name>
-b <instance>
Example
besuseradminclient -username admin -password password -u “sam moser” -b server1 -from 20090125 -to 20090128 -list -
eastatus
Example output
Mail Server Name User Email Address Enterprise Activation State Activation Status Activation Status Description Activation
Event Date
/O=RIM/OU=r1/cn=Configuration/cn=Servers/cn=Server01-SBRK/cn=Mail Private MDB [email protected]
COMPLETED 180 Basic activation complete. Service book syncing follows 20090119 08:21:00.510
/O=RIM/OU=r1/cn=Configuration/cn=Servers/cn=Server01-SBRK/cn=Mail Private MDB [email protected]
COMPLETED 210 Slow synchronization completed 20090119 08:21:38.103
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Retrieve enterprise activation statistics for a user account
Administration Guide
/O=RIM/OU=r1/cn=Configuration/cn=Servers/cn=Server01-SBRK/cn=Mail Private MDB [email protected]
COMPLETED 180 Service books accepted 20090119 08:20:59.603
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Retrieving BlackBerry device information
Administration Guide
8
Retrieving BlackBerry device information
List the applications that are available on one or more BlackBerry devices
1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type BESUserAdminClient <credentials> -handheld_info -apps and the following parameters:
•
-u <user_name>
Example: Listing the applications that are available on a BlackBerry device
besuseradminclient -username admin -password password -handheld_info -apps -u “[email protected]” -b server1
Example: Listing the applications that are available on multiple BlackBerry devices using an input file
besuseradminclient -username admin -password password -handheld_info -apps -i users.txt
Example: Listing the applications that are available on a BlackBerry device in verbose detail
besuseradminclient-usernameadmin-passwordpassword-handheld_info-appsfull-u“CN=SamMoser/O=Server01”-bserver1
List the BlackBerry devices that a specific application is installed on
1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -handheld_info -appname <application_name>.
Example: Listing the applications and reporting them in an output file
besuseradminclient -username admin -password password -handheld_info -appname sports_scores -o sportscores.txt
Retrieve the statistics for BlackBerry devices
1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -handheld_info -hhstats and the following parameters:
•
-u <user_name> or
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Retrieve the statistics for BlackBerry devices
Administration Guide
•
•
•
-users <user_device_information>
-g <group_name>
-b <instance>
Example: Retrieving the statistics for a user account
besuseradminclient -username admin -password password1 -handheld_info -hhstats -u “CN=Sam Moser/O=Server01” -b
server1
Example: Retrieving the statistics for all user accounts in a group
besuseradminclient -username admin -password password -handheld_info -hhstats -users -g group1
Example: Retrieving the statistics for all user accounts on a BlackBerry Enterprise Server
besuseradminclient -username admin -password password -handheld_info -hhstats -users -b server1
Results of a statistics query for a BlackBerry device
Column
Description
User Name
name of the user account
PIN
PIN of the BlackBerry device
Service Name
BlackBerry Device Model
Platform Version
BlackBerry Version
Phone Number
Serial Number
Active Carrier
Home Carrier
Security Password
Network Type
Frequencies
instance name of the BlackBerry® Enterprise Server
model of the BlackBerry device
version of the platform that the BlackBerry device uses
version of the applications that the BlackBerry device uses
phone number of the BlackBerry device
IMEI of the BlackBerry device
current wireless service provider that the BlackBerry device is registered with
initial wireless service provider that the BlackBerry device was registered with
whether the BlackBerry device password is set
network type for the BlackBerry device; for example, GPRS or CDMA
wireless frequencies that the BlackBerry device supports; for example, GSM®
(Global System for Mobile communications®) 900
total flash memory size of the BlackBerry device
Nextel Direct Connect® ID for the BlackBerry device, if available
name of the IT policy on the BlackBerry device
Memory
Direct Connect ID
IT Policy Name
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List the modules and .cod files that are available on a BlackBerry device
Administration Guide
Column
Description
IT Policy Time
time that the BlackBerry Enterprise Server last sent the IT policy to the BlackBerry
device
Configuration Name
Configuration Status
System Status
name of the software configuration that is assigned to the BlackBerry device
overall status of the software configuration that is installed on the BlackBerry device
status of the BlackBerry® Device Software on the BlackBerry device with respect to
the software configuration on the device
Application Status
Available Space
Battery Level
status of the third-party applications on the BlackBerry device
available memory on the BlackBerry device
current battery level on the BlackBerry device as a percentage of total battery
capability
Uptime
time since the BlackBerry device was last reset
List the modules and .cod files that are available on a BlackBerry device
1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -handheld_info -modules and the following parameters:
•
•
-u <user_name>
-b <instance>
Example
besuseradminclient -username admin -password password -handheld_info -modules -u “CN=Sam Moser/O=Server01” -b
server1
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Retrieve statistics for the BlackBerry Enterprise Server or the messaging server
Administration Guide
9
Retrieve statistics for the BlackBerry Enterprise Server or
the messaging server
1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -stats -service and the name of the BlackBerry® Enterprise Server instance that
you want to query, or specify an input file that contains the information for multiple BlackBerry Enterprise Server instances.
Type the following parameters:
•
•
-b <instance> or
-email <instance>
Example: Retrieving statistics for a BlackBerry Enterprise Server instance
besuseradminclient -username admin -password password -stats -service -b server01
Example: Retrieving statistics for multiple BlackBerry Enterprise Server instances and displaying an output file
besuseradminclient -username admin -password password -stats -service -i serverfile.txt -o output.csv
Example: Retrieving statistics for the messaging server
besuseradminclient -username admin -password password -stats -service -email server01_email
Results of a statistics query for a BlackBerry Enterprise Server
If your environment uses BlackBerry® Enterprise Server for MDS Applications, columns that apply to email messaging do not
appear in the query results.
Column
Description
Server Name
Server Status
SRP Status
# Users
name of the BlackBerry Enterprise Server instance
status of the BlackBerry Enterprise Server instance
status of the BlackBerry Enterprise Server SRP information
number of user accounts that exist on the BlackBerry Enterprise Server instance
version of the BlackBerry Enterprise Server
Server Version
If your organization's environment uses email messaging, the following results appear for an email message query:
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Results of a statistics query for a BlackBerry Enterprise Server
Administration Guide
Column
Description
Name
name of the BlackBerry Enterprise Server instance
status of the BlackBerry Enterprise Server instance
number of messages that the BlackBerry Enterprise Server instance forwarded
number of messages and organizer data items that the BlackBerry Enterprise Server
instance sent
Status
Forwarded
Sent
Pending
Filtered
Expired
number of messages and organizer data items that are pending on the BlackBerry
Enterprise Server instance
number of messages and organizer data items that the BlackBerry Enterprise Server
instance filtered
number of expired messages and organizer data items that the BlackBerry
Enterprise Server instance processed
Platform
messaging platform for a BlackBerry Enterprise Server instance
version of the BlackBerry Enterprise Server
Server Version
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Troubleshooting the BlackBerry Enterprise Server User Administration Tool
Administration Guide
10
Troubleshooting the BlackBerry Enterprise Server User
Administration Tool
Check the status of the BlackBerry Enterprise Server User Administration
Tool
You can use this command to verify that there is a valid connection between the BlackBerry® Administration Service and the
BlackBerry Enterprise Server User Administration Tool and that that the authentication credentials are valid.
1. To open the command window for the BlackBerry Enterprise Server User Administration Tool, on the computer that hosts
the tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise
Server User Administration Tool > BlackBerry Enterprise Server User Administration Tool.
2. Type besuseradminclient <credentials> -status.
Example
besuseradminclient -username admin -password password -status
Example output
Property,Value
BAS Version,5.0.0.111
Configuring log files
Each time that you run the BlackBerry® Enterprise Server User Administration Tool, the tool creates log files in a subfolder that
is named by date. The format of the log file name is <machine_name>_BUA_01<yyyymmdd>_<nnnn>.txt, where the variables
are as follows:
•
•
•
<machine_name> is the name of the computer running the tool
<yyyymmdd> is the date
<nnnn> is an increasing integer starting at 0001 each day
The log file contains information about how the file is run. The default level of information is DEBUG, but you can control the
level of output by changing the bua-config.properties file in the application folder for the BlackBerry Enterprise Server User
Administration Tool. To control the level of information, you change the line LOGLEVEL=<value> to one of the following values:
•
•
•
TRACE
DEBUG
INFO
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Configuring log files
Administration Guide
•
•
•
WARN
ERROR
FATAL
TRACE provides the most information, and FATAL provides the least. (To change the level of the output that is displayed on the
console, use the -v option.)
The bua-config.properties file also controls the platform type, in the line PLATFORM=<value>. The platform options are the
following:
•
•
•
•
DOMINO
EXCHANGE
GROUPWISE
MDSAPPLICATIONS
Example: Log file
(07/21 12:00:18.011):{main} [com.rim.bes.brk.besuseradmin.BUAUtilities] [DEBUG] [BUA-200] {unknown} Platform: Domino
(07/21 12:00:18.011):{main} [com.rim.bes.brk.besuseradmin.BESUserAdminMain] [DEBUG] [BUA-200] {unknown} null Version
null
(07/21 12:00:18.011):{main} [com.rim.bes.brk.besuseradmin.BESUserAdminMain] [DEBUG] [BUA-200] {unknown} null
(07/21 12:00:18.073):{main} [com.rim.bes.brk.besuseradmin.ArgInterpreter] [TRACE] [BUA-100] {unknown} Enter
ArgInterpreter.ArgInterpreter
Example: bua-config.applications file
PLATFORM=EXCHANGE
LOGLEVEL=TRACE
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Parameters for the BlackBerry Enterprise Server User Administration Tool
Administration Guide
11
Parameters for the BlackBerry Enterprise Server User
Administration Tool
Using the command summary in the help file
To open the help file for the BlackBerry® Enterprise Server User Administration Tool, you type besuseradminclient and one of
the following parameters:
•
•
•
-?
-h
-help <command> (for help for the specified command)
In the help file, indentions convey the following meanings:
•
•
•
•
•
Indentions separate groups.
Subparameters work with the parameter outdented immediately above them.
Subparameters at the same level in the same group can be used together, unless the word "or" is used.
A subparameter can display in multiple groups.
Subparameters in different groups do not apply to each other.
In the help file, square brackets [ ] enclose optional parameters.
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Common parameters
Administration Guide
12
Common parameters
The following subparameters are available for use with many of the parameters in the BlackBerry® Enterprise Server User
Administration Tool. You can use the command syntax to help you determine whether you can use a subparameter in a particular
case.
Subparameter
Description
-b <instance>
This subparameter specifies the instance name of the BlackBerry® Enterprise Server
component.
-u <user_name>
This subparameter specifies the user account for the action. Depending on the BlackBerry
Enterprise Server environment, the user account uses one of the following formats:
•
•
for Microsoft® Exchange: mailbox name (for example, [email protected])
for IBM® Lotus® Domino®: canonical name (for example, “CN=Sam Moser/
O=Server01”)
•
•
for Novell® GroupWise®: user ID (for example, sammoser)
for MDS Applications: display name of the BlackBerry device
-utype <type>
This subparameter specifies which of the following options the BlackBerry Enterprise
Server User Administration Tool uses to search for the user account:
•
•
•
•
display_name
email_address
canonical_name
login_name: name that the account uses to log in to the BlackBerry Administration
Service
Searches are not case sensitive and appear in the order DisplayName, EmailAddress,
UserName, and MailboxId. Most matches are prefix matches.
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Input, output, and user feedback parameters
Administration Guide
13
Input, output, and user feedback parameters
Subparameter
Description
-i <input_filename>
This subparameter specifies the name of an input file.
You can use an input file for any parameter that has command line options. The first line
of the input file is a comma-separated list of options that the columns represent. This list
can be any non-empty subset of valid options in any order.
For Boolean options, such as -cs, a column value of 0 or FALSE (not case-sensitive) turns
off the option. All other values, including the empty value, turn on the option.
Example
BESUserAdminClient -add -wrandom -i myInputFile.csv -username <u> -password <p>
The myInputFIle.csv input file can contain the following information:
-b,-u,-group,-cs
BES1,USER1,GROUP1,0
BES1,USER2,GROUP1,false
BES1,USER3,GROUP1,FALSE
BES1,USER4,GROUP2
BES1,USER5,GROUP2,
BES1,USER6,GROUP2,1
BES1,USER7,GROUP2,true
BES1,USER8,GROUP2,TRUE
BES1,USER9,GROUP2,anything
In this example, the following results occur:
•
•
•
all GROUP1 users are added without the -cs parameter
all GROUP2 users are added with the -cs parameter
all users are added with the -wrandom parameter
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Input, output, and user feedback parameters
Administration Guide
Subparameter
Description
-o <output_filename>
-password <password>
This subparameter specifies the file that stores output information.
This subparameter specifies the password that the administrator uses to authenticate
with the BlackBerry® Administration Service.
-username <user_name>
-v <level>
This subparameter specifies the authentication user name for the BlackBerry
Administration Service.
This subparameter provides detailed or verbose feedback for the options that you used,
depending on the level set. In order of increasing information displayed, the <level> can
be one of the following types:
•
•
•
•
TRACE: This level shows all method entries, arguments, return values, and exits, as
well as messages of earlier levels.
DEBUG: This level displays messages about logical blocks within methods, as well
as messages of earlier levels.
INFO: This level displays normal feedback messages to the user, as well as messages
of earlier levels.
WARNING This level displays exception messages, as well as messages of earlier
levels.
•
•
ERROR: This level is not currently used.
FATAL: This level is not currently used.
You can also set the log level by typing the line in the bua-config.properties file using the
following format:
LOGLEVEL=<value>
The value is one of the words TRACE, DEBUG, INFO, WARN, ERROR, or FATAL, with the
same meanings as the <level> for this command.
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-add
Administration Guide
14
-add
You can use the -add parameter to add a user account to a BlackBerry® Enterprise Server instance.
Syntax: -add
-add : add user
-u <user name> : user name
-b <instance> : instance name of the BlackBerry Enterprise Server
component
[-utype <type>] : user type - display_name, email_address,
canonical_name
or
-pin <PIN> : PIN for the user
[-group <group name>] : assign group name
[-w <password>] : activation password
[-wt <expiry time>] : activation password expiry time
(number of hours)
or
[-wrandom] : generate and email a random enterprise activation password
[-it_policy <IT policy name>] : IT policy name
[-cs] : clear user's stats if exist in database
[-pimaddr <ServerName>!!<RelativePathToDataDirectory>] : address book
database
location for
the user
[-pimmemo <ServerName>!!<RelativePathToDataDirectory>] : memo database
location for
the user
[-addrsub <AddressBookName>] : address book name to be synchronized
Subparameters: -add
Subparameter
Description
-addrsub <address_book_name> This subparameter specifies the name of the address book that you want to synchronize.
You can use this subparameter only with the BlackBerry® Enterprise Server for Novell®
GroupWise®.
-b <instance>
This subparameter specifies the BlackBerry Enterprise Server instance for the action.
You use the name of the BlackBerry Enterprise Server instance that appears in the
BlackBerry Administration Service.
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-add
Administration Guide
Subparameter
Description
-cs
This subparameter clears the account statistics of an existing user account.
By default, when you add a user account, the BlackBerry Enterprise Server User
Administration Tool reads the existing statistics for the user account.
-group <group_name>
This subparameter specifies the name of the user group that you want to add the user
account to.
-it_policy <IT_policy_name>
This subparameter specifies the name of the IT policy to apply to the user account.
You can view a list of valid IT policies in the BlackBerry Administration Service. You can
also display the list if you run the BlackBerry Enterprise Server User Administration Tool
with the -list -it_policies parameter.
-pimaddr <server_name>!!
This subparameter specifies the BlackBerry Enterprise Server instance name and the
<Relative_Path_To_Data_Direct relative path to the IBM® Lotus Notes® Data folder where the organizer data address
ory>
book for a user account is stored.
You can use this parameter only with the BlackBerry® Enterprise Server for IBM® Lotus®
Domino®.
-pimmemo <server_name>!!
This subparameter specifies the BlackBerry Enterprise Server name and the relative path
<Relative_Path_To_Data_Direct to the IBM Lotus Notes Data folder where the memo database for a user account is stored.
ory >
You can use this subparameter only with the BlackBerry Enterprise Server for IBM Lotus
Domino.
-pin <PIN>
This subparameter specifies the PIN of the BlackBerry device that is associated with a
user account.
You can use this subparameter only in a BlackBerry® Enterprise Server for MDS
Applications environment.
-u <user_name>
This subparameter specifies the user account for the action. Depending on the BlackBerry
Enterprise Server environment, the user account uses one of the following formats:
•
•
for Microsoft® Exchange: mailbox name (for example, [email protected])
for IBM Lotus Domino: canonical name (for example, “CN=Sam Moser/
O=Server01”)
•
•
for Novell GroupWise: user ID (for example, sammoser)
for MDS Applications: display name of the BlackBerry device
-utype <type>
This subparameter specifies which of the following options the BlackBerry Enterprise
Server User Administration Tool uses to search for the user account:
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-add
Administration Guide
Subparameter
Description
•
•
•
•
display_name
email_address
canonical_name
login_name: name that the account uses to log in to the BlackBerry Administration
Service
Searches are not case sensitive and appear in the order DisplayName, EmailAddress,
UserName, and MailboxId. Most matches are prefix matches.
This subparameter specifies the password that is used to activate a BlackBerry device over
the wireless network.
-w <password>
-wrandom
This subparameter generates and sends an email message with a random enterprise
activation password.
The email message uses the following default format (the tool replaces “$p” with the
password and “$x” with the password expiration time):
SUBJECT=BlackBerry activation password
BODY=Hello,
To activate your BlackBerry device over the wireless network, in the device Options screen,
select Enterprise Activation. In that screen, enter your corporate email address and the
following password:
$p
This password will expire in $x hours.
-wt <expiry time>
This subparameter specifies a password expiry time in hours (between 1 and 720); the
default expiry time is 48 hours. You can use this subparameter with the -w parameter.
You cannot use this subparameter with -wrandom.
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-assign_swconfig
Administration Guide
15
-assign_swconfig
You can use the -assign_swconfig parameter to assign a software configuration to a user or a user group.
Syntax: -assign_swconfig
-assign_swconfig : assign software configuration
-u <user name> : user name
[-b <instance>] : instance name of the BlackBerry Enterprise Server
component
[-utype <type>] : user type - display_name, email_address,
login_name, canonical_name
or
-g <group name> : group name
-sw <configuration name> : software configuration name
or
-csw <configuration name> : remove configuration from user/group
Subparameters: -assign_swconfig
Subparameter
Description
-b <instance>
This subparameter specifies the BlackBerry® Enterprise Server instance for the action.
You use the name of the BlackBerry Enterprise Server instance that appears in the
BlackBerry Administration Service.
-csw <configuration_name>
-g <group_name>
This subparameter removes a software configuration from a user account or group. You
cannot use this subparameter with -sw.
This subparameter specifies the name of the group for the action.
This subparameter overrides the -u and -b parameters.
-sw <configuration_name>
-u <user_name>
This subparameter specifies the name of the software configuration that you want to add
to the user account. You cannot use this subparameter with -csw.
This subparameter specifies the user account for the action. Depending on the BlackBerry
Enterprise Server environment, the user account uses one of the following formats:
•
•
for Microsoft® Exchange: mailbox name (for example, [email protected])
for IBM® Lotus® Domino®: canonical name (for example, “CN=Sam Moser/
O=Server01”)
•
•
for Novell® GroupWise®: user ID (for example, sammoser)
for MDS Applications: display name of the BlackBerry device
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-assign_swconfig
Administration Guide
Subparameter
Description
-utype <type>
This subparameter specifies which of the following options the BlackBerry Enterprise
Server User Administration Tool uses to search for the user account:
•
•
•
•
display_name
email_address
canonical_name
login_name: name that the account uses to log in to the BlackBerry Administration
Service
Searches are not case sensitive and appear in the order DisplayName, EmailAddress,
UserName, and MailboxId. Most matches are prefix matches.
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-change
Administration Guide
16
-change
You can use the -change parameter to make changes to configuration settings for user accounts and to delete pending messages.
Syntax: -change
-change : change user configuration
-u <user name> : user name
[-b <instance>] : instance name of the BlackBerry Enterprise Server
component
[-utype <type>] : user type - display_name, email_address,
login_name, canonical_name
[-group <group name>] : assign group name
or
[-cgroup <group name>] : remove user from group
[-cs] : clear stats
[-cf] : clear filters
[-em] : enable BlackBerry MDS Connection Service for the user
or
[-dm] : disable BlackBerry MDS Connection Service for the user
[-w <password>] : activation password
[-wt <expiry time>] : activation password expiry
time (number of hours)
or
[-wrandom] : generate and email a random activation
password
[-cw] : clear activation password
[-it_policy <IT policy name>] : IT policy name
[-er] : enable email redirection
or
[-dr] : disable email redirection
[-purge_pending_messages] : purge pending messages
[-pimaddr <ServerName>!!<RelativePathToDataDirectory>] : address
book
database
location
for the
user
[-pimmemo <ServerName>!!<RelativePathToDataDirectory>] : memo
database
location
for the
user
[-addrsub <AddressBookName>] : address book name to be synchronized
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-change
Administration Guide
Subparameters: -change
Subparameter
Description
-addrsub <address_book_name> This subparameter specifies the name of the address book that you want to synchronize.
You can use this subparameter only with the BlackBerry® Enterprise Server for Novell®
GroupWise®.
-b <instance>
This subparameter specifies the BlackBerry Enterprise Server instance for the action.
You use the name of the BlackBerry Enterprise Server instance that appears in the
BlackBerry Administration Service.
-cf
This subparameter clears the user's email message filters.
You can use this subparameter only with the BlackBerry® Enterprise Server for Microsoft®
Exchange, the BlackBerry® Enterprise Server for IBM® Lotus® Domino®, and the
BlackBerry Enterprise Server for Novell GroupWise.
-cgroup <group_name>
This subparameter removes the specified user account from the user group.
This subparameter clears the account statistics of an existing user account.
-cs
By default, when you add a user account, the BlackBerry Enterprise Server User
Administration Tool reads the existing statistics for the user account.
This subparameter clears the activation password for an existing user account.
This subparameter makes the BlackBerry MDS Connection Service unavailable for the
user account.
-cw
-dm
-dr
This subparameter turns off message forwarding and folder forwarding.
You can use this subparameter only with the BlackBerry Enterprise Server for Microsoft
Exchange, the BlackBerry Enterprise Server for IBM Lotus Domino, and the BlackBerry
Enterprise Server for Novell GroupWise.
-em
-er
This subparameter makes the BlackBerry MDS Connection Service available for the user
account.
This subparameter turns on message forwarding and folder forwarding.
You can use this subparameter only with the BlackBerry Enterprise Server for Microsoft
Exchange, the BlackBerry Enterprise Server for IBM Lotus Domino, and the BlackBerry
Enterprise Server for Novell GroupWise.
-g <group_name>
This subparameter specifies the name of the group for the action.
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-change
Administration Guide
Subparameter
Description
-group <group_name>
This subparameter specifies the name of the group that you want to add either a new user
account to (-add) or an existing user account to (-change).
-it_policy <IT_policy_name>
This subparameter specifies the name of the IT policy to apply to the user account.
You can view a list of valid IT policies in the BlackBerry Administration Service. You can
also display the list if you run the BlackBerry Enterprise Server User Administration Tool
with the -list -it_policies parameter.
-pimaddr <server_name>!!
This subparameter specifies the BlackBerry Enterprise Server instance name and the
<Relative_Path_To_Data_Direct relative path to the IBM® Lotus Notes® Data folder where the organizer data address
ory>
book for a user account is stored.
You can use this parameter only with the BlackBerry Enterprise Server for IBM Lotus
Domino.
-pimmemo <server_name>!!
This subparameter specifies the BlackBerry Enterprise Server name and the relative path
<Relative_Path_To_Data_Direct to the IBM Lotus Notes Data folder where the memo database for a user account is stored.
ory >
You can use this subparameter only with the BlackBerry Enterprise Server for IBM Lotus
Domino.
-purge_pending_messages
This subparameter specifies the user account that you want to delete pending messages
from.
You can use this subparameter only with the BlackBerry Enterprise Server for Microsoft
Exchange, the BlackBerry Enterprise Server for IBM Lotus Domino, and the BlackBerry
Enterprise Server for Novell GroupWise.
-u <user_name>
This subparameter specifies the user account for the action. Depending on the BlackBerry
Enterprise Server environment, the user account uses one of the following formats:
•
•
for Microsoft Exchange: mailbox name (for example, [email protected])
for IBM Lotus Domino : canonical name (for example, “CN=Sam Moser/
O=Server01”)
•
•
for Novell GroupWise: user ID (for example, sammoser)
for MDS Applications: display name of the BlackBerry device
-utype <type>
This subparameter specifies which of the following options the BlackBerry Enterprise
Server User Administration Tool uses to search for the user account:
•
•
display_name
email_address
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-change
Administration Guide
Subparameter
Description
•
•
canonical_name
login_name: name that the account uses to log in to the BlackBerry Administration
Service
Searches are not case sensitive and appear in the order DisplayName, EmailAddress,
UserName, and MailboxId. Most matches are prefix matches.
This subparameter specifies the password that is used to activate a BlackBerry device over
the wireless network.
-w <password>
-wrandom
This subparameter generates and sends an email message with a random activation
password.
-wt <expiry time>
This subparameter specifies an expiry time in hours (between 1 and 720) for the activation
password; the default expiry time is 48 hours. You can use this subparameter with the -
w subparameter.
You cannot use this subparameter with -wrandom.
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-delete
Administration Guide
17
-delete
You can use the -delete parameter to delete a user account from the BlackBerry® Enterprise Server instance.
Syntax: -delete
-delete : delete user
-u <user name> : user name
[-b <instance>] : instance name of the BlackBerry Enterprise Server
component
[-utype <type>] : user type - display_name, email_address,
login_name, canonical_name
[-force] : force hard delete
Subparameters: -delete
Subparameter
Description
-b <instance>
This subparameter specifies the BlackBerry Enterprise Server instance for the action.
You use the name of the BlackBerry Enterprise Server instance that appears in the
BlackBerry Administration Service.
-force
This subparameter deletes a user account, even if the BlackBerry Enterprise Server User
Administration Tool does not find the mailbox.
-u <user_name>
This subparameter specifies the user account for the action. Depending on the BlackBerry
Enterprise Server environment, the user account uses one of the following formats:
•
•
for Microsoft® Exchange: mailbox name (for example, [email protected])
for IBM® Lotus® Domino®: canonical name (for example, “CN=Sam Moser/
O=Server01”)
•
•
for Novell® GroupWise®: user ID (for example, sammoser)
for MDS Applications: display name of the BlackBerry device
-utype <type>
This subparameter specifies which of the following options the BlackBerry Enterprise
Server User Administration Tool uses to search for the user account:
•
•
•
•
display_name
email_address
canonical_name
login_name: name that the account uses to log in to the BlackBerry Administration
Service
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-delete
Administration Guide
Subparameter
Description
Searches are not case sensitive and appear in the order DisplayName, EmailAddress,
UserName, and MailboxId. Most matches are prefix matches.
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-find
Administration Guide
18
-find
You can use the -find parameter to locate a user account in a BlackBerry® Domain.
Syntax: -find
-find : find user
-u <user name> : search string
[-utype <type>] : user type - display_name, email_address, login_name,
canonical_name
Subparameters: -find
Subparameter
Description
-u <user_name>
This subparameter specifies the user account for the action. Depending on the BlackBerry
Enterprise Server environment, the user account uses one of the following formats:
•
•
for Microsoft® Exchange: mailbox name (for example, [email protected])
for IBM® Lotus® Domino®: canonical name (for example, “CN=Sam Moser/
O=Server01”)
•
•
for Novell® GroupWise®: user ID (for example, sammoser)
for MDS Applications: display name of the BlackBerry device
-utype <type>
This subparameter specifies which of the following options the BlackBerry Enterprise
Server User Administration Tool uses to search for the user account:
•
•
•
•
display_name
email_address
canonical_name
login_name: name that the account uses to log in to the BlackBerry Administration
Service
Searches are not case sensitive and appear in the order DisplayName, EmailAddress,
UserName, and MailboxId. Most matches are prefix matches.
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-handheld_info
Administration Guide
19
-handheld_info
You can use the -handheld_info parameter to display BlackBerry® device statistics and applications.
Before you run this parameter, you must run the BlackBerry Synchronization Service to populate the database.
Syntax: -handheld_info
-handheld_info : display handheld stats/applications
-hhstats : device stats
-u <user name> : user name
[-b <instance>] : instance name of the BlackBerry Enterprise
Server component
[-utype <type>] : user type - display_name, email_address,
login_name, canonical_name
or
-users : users device information
-g <group name> : group name
or
-b <instance> : instance name of the BlackBerry Enterprise
Server component
or
-apps : display user device applications
-u <user name> : user name
[-b <instance>] : instance name of the BlackBerry Enterprise
Server component
[-utype <type>] : user type - display_name, email_address,
login_name, canonical_name
or
-appsfull : display user device applications in full detail
-u <user name> : user name
[-b <instance>] : instance name of the BlackBerry Enterprise
Server component
[-utype <type>] : user type - display_name, email_address,
login_name, canonical_name
or
-modules : display device modules
-u <user name> : user name
[-b <instance>] : instance name of the BlackBerry Enterprise
Server component
[-utype <type>] : user type - display_name, email_address,
login_name, canonical_name
or
-appname <application name> : show users with a specified application
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-handheld_info
Administration Guide
Subparameters: -handheld_info
Subparameter
Description
-appname
This subparameter specifies the application name to display. This subparameter does not
work with the -u or -b subparameters.
-apps
This subparameter lists the applications on a BlackBerry device.
This subparameter lists the applications in verbose detail for a user account.
This subparameter specifies the BlackBerry® Enterprise Server instance name for the
action. It works with the -u subparameter.
-appsfull
-b <instance>
Use the name as it appears in the BlackBerry Administration Service.
This subparameter restricts the search of the -hhstats -users search to a specified group.
ThissubparameterdisplaystheBlackBerrydevicestatistics;youcanusethissubparameter
with the following parameters:
-g <group_name>
-hhstats
•
•
•
-u <user_name> -b <instance> to display statistics for one user account
-users to display statistics for all users
-g <group_name> -b <instance> to display statistics for a specific group
-modules
This subparameter specifies the module or .cod file to display.
-u <user_name>
This subparameter specifies the user account for the action. Depending on the BlackBerry
Enterprise Server environment, the user account uses one of the following formats:
•
•
for Microsoft® Exchange: mailbox name (for example, [email protected])
for IBM® Lotus® Domino®: canonical name (for example, “CN=Sam Moser/
O=Server01”)
•
•
for Novell® GroupWise®: user ID (for example, sammoser)
for MDS Applications: display name of the BlackBerry device
-utype <type>
This subparameter specifies which of the following options the BlackBerry Enterprise
Server User Administration Tool uses to search for the user account:
•
•
•
•
display_name
email_address
canonical_name
login_name: name that the account uses to log in to the BlackBerry Administration
Service
Searches are not case sensitive and appear in the order DisplayName, EmailAddress,
UserName, and MailboxId. Most matches are prefix matches.
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-handheld_info
Administration Guide
Subparameter
Description
-users
This subparameter works with the -hhstats subparameter to specify all user accounts
instead of one user account.
You can restrict this option by group (-g) or BlackBerry Enterprise Server instance (-b).
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-kill_handheld
Administration Guide
20
-kill_handheld
You can use the -kill_handheld parameter to delete all data from the BlackBerry® device and make the BlackBerry device
unavailable.
Syntax: -kill_handheld
-kill_handheld : kill handheld
-u <user name> : user name
[-b <instance>] : instance name of the BlackBerry Enterprise Server
component
[-utype <type>] : user type - display_name, email_address,
login_name, canonical_name
Subparameters: -kill_handheld
Subparameter
Description
-b <instance>
This subparameter specifies the BlackBerry® Enterprise Server instance for the action.
You use the name of the BlackBerry Enterprise Server instance that appears in the
BlackBerry Administration Service.
-u <user_name>
This subparameter specifies the user account for the action. Depending on the BlackBerry
Enterprise Server environment, the user account uses one of the following formats:
•
•
for Microsoft® Exchange: mailbox name (for example, [email protected])
for IBM® Lotus® Domino®: canonical name (for example, “CN=Sam Moser/
O=Server01”)
•
•
for Novell® GroupWise®: user ID (for example, sammoser)
for MDS Applications: display name of the BlackBerry device
-utype <type>
This subparameter specifies which of the following options the BlackBerry Enterprise
Server User Administration Tool uses to search for the user account:
•
•
•
•
display_name
email_address
canonical_name
login_name: name that the account uses to log in to the BlackBerry Administration
Service
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-kill_handheld
Administration Guide
Subparameter
Description
Searches are not case sensitive and appear in the order DisplayName, EmailAddress,
UserName, and MailboxId. Most matches are prefix matches.
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-list
Administration Guide
21
-list
You can use the -list parameter to provide information about servers, user groups, IT policies, IT policy rules, application control
policies, mailbox folders, and enterprise activation status.
Syntax: -list
-list : list information specified
-it_policies : display IT policies
or
-it_policy_rules : display policy rules
[-it_policy <IT policy name>] : IT policy name
or
-it_policy_templates : display IT policy templates
or
-groups : display groups
or
-folders : display folders
-u <user name> : user name
[-b <instance>] : instance name of the BlackBerry Enterprise
Server component
[-utype <type>] : user type - display_name, email_address,
login_name, canonical_name
or
-swconfigs : list all software configurations in the BlackBerry domain
or
-sw <configuration name> : list applications and associated application
control policy for a software configuration
or
-appconpolicies : list all application control policies
or
-appconpolicy <app policy name> : list policy values for an application
control policy
or
-servers : list all servers
or
-eastatus : Enterprise Activation status
-u <user name> : user name
[-b <instance>] : instance name of the BlackBerry Enterprise
Server component
[-utype <type>] : user type - display_name, email_address,
login_name, canonical_name
[-from <date>] : from date, format: YYYYMMDD
[-to <date>] : to date, format YYYYMMDD
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-list
Administration Guide
Subparameters: -list
Subparameter
Description
-appconpolicies
-appconpolicy
This subparameter lists all the application control policies.
This subparameter lists information about <app_policy_name>.
<app_policy_name>
-b <instance>
This subparameter specifies the BlackBerry® Enterprise Server instance for the action.
You use the name of the BlackBerry Enterprise Server instance that appears in the
BlackBerry Administration Service.
-eastatus
-folders
This subparameter lists the activation status of BlackBerry devices by user account,
BlackBerry Enterprise Server instance, or dates that you specify.
This subparameter lists the mailbox folder name and redirection states.
You use this subparameter only with the BlackBerry® Enterprise Server for Microsoft®
Exchange, the BlackBerry® Enterprise Server for IBM® Lotus® Domino®, and the
BlackBerry® Enterprise Server for Novell® GroupWise®.
-from date
This subparameter specifies the start date for the enterprise activation status list in the
format yyyymmdd.
-groups
This subparameter lists the user groups in the BlackBerry Domain.
This subparameter lists the IT policy rules in an IT policy.
-it_policy <IT policy_name>
-it_policies
This subparameter lists the IT policies in the BlackBerry Configuration Database.
A list of valid IT policies is also available in the BlackBerry Administration Service.
This subparameter lists the IT policy rules in the BlackBerry Configuration Database.
This subparameter lists the IT policy templates that are available.
This subparameter lists all BlackBerry Enterprise Server and messaging server instances.
This subparameter lists all the software configurations that are available.
This subparameter lists information about the software configuration
<configuration_name>.
-it_policy_rules
-it_policy_templates
-servers
-swconfigs
-sw <configuration_name>
-to date
This subparameter specifies the end date for the enterprise activation status list in the
format yyyymmdd.
-u <user_name>
This subparameter specifies the user account for the action. Depending on your
organization's BlackBerry® Enterprise Server environment, the user account uses one of
the following formats:
•
for Microsoft Exchange: mailbox name (for example, [email protected])
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-list
Administration Guide
Subparameter
Description
•
for IBM Lotus Domino: canonical name (for example, “CN=Sam Moser/
O=Server01”)
•
•
for Novell GroupWise: user ID (for example, sammoser)
for MDS Applications: PIN of the BlackBerry device
-utype <type>
This subparameter specifies which of the following options the BlackBerry Enterprise
Server User Administration Tool uses to search for the user account:
•
•
•
•
display_name
email_address
canonical_name
login_name: name that the account uses to log in to the BlackBerry Administration
Service
Searches are not case sensitive and appear in the order DisplayName, EmailAddress,
UserName, and MailboxId. Most matches are prefix matches.
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-move
Administration Guide
22
-move
You can use the -move parameter to move a user account to a different BlackBerry® Enterprise Server.
Syntax: -move
-move : move user
-u <user name> : user name
[-b <instance>] : instance name of the BlackBerry Enterprise Server
component
[-utype <type>] : user type - display_name, email_address,
login_name, canonical_name
-t <instance> : instance name of the target BlackBerry Enterprise
Server component
[-pin <PIN>] : PIN for the user
Subparameters: -move
Subparameter
Description
-b <instance>
This subparameter specifies the BlackBerry Enterprise Server instance for the action.
You use the name of the BlackBerry Enterprise Server instance that appears in the
BlackBerry Administration Service.
-pin <PIN>
This subparameter specifies the PIN of the user's BlackBerry device.
This subparameter specifies the BlackBerry Enterprise Server instance that you want to
move the account to.
-t <instance>
You use the name of the BlackBerry Enterprise Server instance that appears in the
BlackBerry Administration Service.
-u <user_name>
This subparameter specifies the user account for the action. Depending on the BlackBerry
Enterprise Server environment, the user account uses one of the following formats:
•
•
for Microsoft® Exchange: mailbox name (for example, [email protected])
for IBM® Lotus® Domino®: canonical name (for example, “CN=Sam Moser/
O=Server01”)
•
•
for Novell® GroupWise®: user ID (for example, sammoser)
for MDS Applications: display name of the BlackBerry device
-utype <type>
This subparameter specifies which of the following options the BlackBerry Enterprise
Server User Administration Tool uses to search for the user account:
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-move
Administration Guide
Subparameter
Description
•
•
•
•
display_name
email_address
canonical_name
login_name: name that the account uses to log in to the BlackBerry Administration
Service
Searches are not case sensitive and appear in the order DisplayName, EmailAddress,
UserName, and MailboxId. Most matches are prefix matches.
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-resend_peer_to_peer_key
Administration Guide
23
-resend_peer_to_peer_key
You can use the -resend_peer_to_peer_key parameter to resend a peer-to-peer encryption key to the BlackBerry® device.
Syntax: -resend_peer_to_peer_key
-resend_peer_to_peer_key : resend peer-to-peer key
-u <user name> : user name
[-b <instance>] : instance name of the BlackBerry Enterprise Server
component
[-utype <type>] : user type - display_name, email_address,
login_name, canonical_name
Subparameters: -resend_peer_to_peer_key
Subparameter
Description
-b <instance>
This subparameter specifies the BlackBerry® Enterprise Server instance name for the
action.
You use the name as it appears in the BlackBerry Administration Service.
-u <user_name>
This subparameter specifies the user account for the action. Depending on the BlackBerry
Enterprise Server environment, the user account uses one of the following formats:
•
•
for Microsoft® Exchange: mailbox name (for example, [email protected])
for IBM® Lotus® Domino®: canonical name (for example, “CN=Sam Moser/
O=Server01”)
•
•
for Novell® GroupWise®: user ID (for example, sammoser)
for MDS Applications: display name of the BlackBerry device
-utype <type>
This subparameter specifies which of the following options the BlackBerry Enterprise
Server User Administration Tool uses to search for the user account:
•
•
•
•
display_name
email_address
canonical_name
login_name: name that the account uses to log in to the BlackBerry Administration
Service
Searches are not case sensitive and appear in the order DisplayName, EmailAddress,
UserName, and MailboxId. Most matches are prefix matches.
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-resend_service_book
Administration Guide
24
-resend_service_book
You can use the resend_service_book parameter to resend a service book to the BlackBerry® device.
Syntax: -resend_service_book
-resend_service_book : resend service book
-u <user name> : user name
[-b <instance>] : instance name of the BlackBerry Enterprise Server
component
[-utype <type>] : user type - display_name, email_address,
login_name, canonical_name
Subparameters: -resend_service_book
Subparameter
Description
-b <instance>
This subparameter specifies the BlackBerry® Enterprise Server instance for the action.
You use the name of the BlackBerry Enterprise Server instance that appears in the
BlackBerry Administration Service.
-u <user_name>
This subparameter specifies the user account for the action. Depending on the BlackBerry
Enterprise Server environment, the user account uses one of the following formats:
•
•
for Microsoft® Exchange: mailbox name (for example, [email protected])
for IBM® Lotus® Domino®: canonical name (for example, “CN=Sam Moser/
O=Server01”)
•
•
for Novell® GroupWise®: user ID (for example, sammoser)
for MDS Applications: display name of the BlackBerry device
-utype <type>
This subparameter specifies which of the following options the BlackBerry Enterprise
Server User Administration Tool uses to search for the user account:
•
•
•
•
display_name
email_address
canonical_name
login_name: name that the account uses to log in to the BlackBerry Administration
Service
Searches are not case sensitive and appear in the order DisplayName, EmailAddress,
UserName, and MailboxId. Most matches are prefix matches.
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-send_email
Administration Guide
25
-send_email
You can use the -send_email parameter to send an email message to a BlackBerry® device.
Syntax: -send_email
-send_email : send email message to user or group
-u <user name> : user name
[-b <instance>] : instance name of the BlackBerry Enterprise Server
component
[-utype <type>] : user type - display_name, email_address,
login_name, canonical_name
or
-g <group name> : group name
-subject <value> : 'Subject' value
[-body <value>] : 'Body' value
or
-infofile <filename> : format is:
[Subject=<value>]
{[[Body=]<value>]}
Subparameters: -send_email
Subparameter
Description
-b <instance>
This subparameter specifies the BlackBerry® Enterprise Server instance for the action.
You use the name of the BlackBerry Enterprise Server instance that appears in the
BlackBerry Administration Service.
-body <body_text>
-g <group_name>
This subparameter specifies the body of the email message.
This subparameter specifies the name of the user group for the action.
This subparameter overrides the -u and -b parameters.
This subparameter specifies the name of the file that contains the text of the message
and uses the following format:
-infofile <file_name.txt>
•
•
[Subject=<value>]
{[[Body=]<value>]}
-subject <subject>
-u <user_name>
This subparameter specifies the subject of the email message.
This subparameter specifies the user account for the action. Depending on the BlackBerry
Enterprise Server environment, the user account uses one of the following formats:
•
for Microsoft® Exchange: mailbox name (for example, [email protected])
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-send_email
Administration Guide
Subparameter
Description
•
for IBM® Lotus® Domino®: canonical name (for example, “CN=Sam Moser/
O=Server01”)
•
•
for Novell® GroupWise®: user ID (for example, sammoser)
for MDS Applications: display name of the BlackBerry device
-utype <type>
This subparameter specifies which of the following options the BlackBerry Enterprise
Server User Administration Tool uses to search for the user account:
•
•
•
•
display_name
email_address
canonical_name
login_name: name that the account uses to log in to the BlackBerry Administration
Service
Searches are not case sensitive and appear in the order DisplayName, EmailAddress,
UserName, and MailboxId. Most matches are prefix matches.
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-send_pin
Administration Guide
26
-send_pin
You can use the -send_pin parameter to send a PIN message to the BlackBerry® device
Syntax: -send_pin
-send_pin : send pin message to user or group
-u <user name> : user name
[-b <instance>] : instance name of the BlackBerry Enterprise Server
component
[-utype <type>] : user type - display_name, email_address,
login_name, canonical_name
or
-g <group name> : group name
-subject <value> : 'Subject' value
[-body <value>] : 'Body' value
or
-infofile <filename> : format is:
[Subject=<value>]
{[[Body=]<value>]}
Subparameters: -send_pin
Subparameter
Description
-b <instance>
This subparameter specifies the BlackBerry® Enterprise Server instance for the action.
You use the name of the BlackBerry Enterprise Server instance that appears in the
BlackBerry Administration Service.
-body <body_text>
-g <group_name>
This subparameter specifies the body of the PIN message.
This subparameter specifies the name of the user group.
This subparameter overrides the -u and -b parameters.
This subparameter specifies the name of the file that contains the text of the message
and uses the following format:
-infofile <file_name.txt>
•
•
[Subject=<value>]
{[[Body=]<value>]}
-subject <subject>
-u <user_name>
This subparameter specifies the subject of the PIN message.
This subparameter specifies the user account for the action. Depending on the BlackBerry
Enterprise Server environment, the user account uses one of the following formats:
•
for Microsoft® Exchange: mailbox name (for example, [email protected])
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-send_pin
Administration Guide
Subparameter
Description
•
for IBM® Lotus® Domino®: canonical name (for example, “CN=Sam Moser/
O=Server01”)
•
•
for Novell® GroupWise®: user ID (for example, sammoser)
for MDS Applications: display name of the BlackBerry device
-utype <type>
This subparameter specifies which of the following options the BlackBerry Enterprise
Server User Administration Tool uses to search for the user account:
•
•
•
•
display_name
email_address
canonical_name
login_name: name that the account uses to log in to the BlackBerry Administration
Service
Searches are not case sensitive and appear in the order DisplayName, EmailAddress,
UserName, and MailboxId. Most matches are prefix matches.
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-set_client_auth
Administration Guide
27
-set_client_auth
You can use the -set_client_auth parameter to specify the client authentication parameters that are stored in the Windows®
registry.
Syntax: -set_client_auth
-set_client_auth <credentials> : client authentication credentials to be
stored in registry
-set_p <password> : client password for storing authentication
credentials in the registry
[-username <user name>] : authentication user name
or
[-sqluser <user name>] : authentication user name
[-password <password>] : authentication password
or
[-sqlpass <password>] : authentication password
[-bas_auth] : use BAS authentication (default)
or
[-mailbox_auth] : use mailbox authentication
or
[-ad_auth] : use Active Directory authentication
-domain <domain> : authentication domain
[-i <input filename>] : input filename
[-o <output filename>] : output filename
[-v <level>] : verbose console logging level - trace, debug, info, warn,
error, fatal
[-p <password>] : client password for extracting authentication credentials
from the registry and appending them to the command line
options
Subparameters: -set_client_auth
Subparameter
Description
-ad_auth
This subparameter specifies that the user authenticates with the BlackBerry®
Administration Service using Microsoft® Active Directory® authentication.
This subparameter specifies that the user authenticates with the BlackBerry
Administration Service using BlackBerry Administration Service authentication (the
default authentication type).
-bas_auth
-domain
This subparameter specifies the domain that the command applies to.
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-set_client_auth
Administration Guide
Subparameter
Description
You can use this subparameter only in an environment that includes a Microsoft®
Exchange messaging server.
-mailbox_auth
This subparameter specifies that the user authenticates with the BlackBerry
Administration Service using mailbox authentication.
-p <password>
This subparameter specifies the client password that the BlackBerry Enterprise Server
User Administration Tool uses to extract the authentication credentials from the Windows
registry and append the credentials to the command line options.
Ths subparameter specifies the password that the tool uses to extract and decrypt
credentials that are stored in the Windows registry.
-password <password>
-set_p <password>
This subparameter specifies the client password that the tool uses to store authentication
credentials in the Windows registry.
-sqlpass <password>
-sqluser <username>
-username <username>
This subparameter specifies the authentication password. You can use this subparameter
interchangeably with -password.
This subparameter specifies the authentication user name. You can use this subparameter
interchangeably with -username.
This subparameter specifies the authentication user name. You can use this subparameter
interchangeably with -sqluser.
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-set_folder_redirection
Administration Guide
28
-set_folder_redirection
You can use the -set_folder_redirection parameter to forward or stop forwarding email messages from a user account's email
message folders.
Syntax: -set_folder_redirection
-set_folder_redirection : set folder redirection for a user
-u <user name> : user name
[-b <instance>] : instance name of the BlackBerry Enterprise Server
component
[-utype <type>] : user type - display_name, email_address,
login_name, canonical_name
-foldername <folder name> : name of the folder to set redirection
-er : enable redirection for the folder
or
-dr : disable redirection for the folder
Subparameters: -set_folder_redirection
Subparameter
Description
-b <instance>
This subparameter specifies the BlackBerry® Enterprise Server instance for the action.
You use the name of the BlackBerry Enterprise Server instance that appears in the
BlackBerry Administration Service.
-dr
This subparameter specifies that email messages from email message folders are not
forwarded.
Use this parameter only with the BlackBerry® Enterprise Server for Microsoft®
Exchange, the BlackBerry® Enterprise Server for IBM® Lotus® Domino®, and the
BlackBerry® Enterprise Server for Novell® GroupWise®.
-er
This subparameter specifies that email messages from email message folders are
forwarded.
Use this parameter only with the BlackBerry Enterprise Server for Microsoft Exchange,
the BlackBerry Enterprise Server for IBM Lotus Domino, and the BlackBerry Enterprise
Server for Novell GroupWise.
-foldername <folder_name>
This subparameter specifies the name of the folder that contains the email messages that
you want to forward or stop forwarding.
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-set_folder_redirection
Administration Guide
Subparameter
Description
-u <user_name>
This subparameter specifies the user account for the action. Depending on your
organization's BlackBerry Enterprise Server environment, the user account uses one of
the following formats:
•
•
for Microsoft Exchange: mailbox name (for example, [email protected])
for IBM Lotus Domino: canonical name (for example, “CN=Sam Moser/
O=Server01”)
•
for Novell GroupWise: user ID (for example, sammoser)
-utype <type>
This subparameter specifies which of the following options the BlackBerry Enterprise
Server User Administration Tool uses to search for the user account:
•
•
•
•
display_name
email_address
canonical_name
login_name: name that the account uses to log in to the BlackBerry Administration
Service
Searches are not case sensitive and appear in the order DisplayName, EmailAddress,
UserName, and MailboxId. Most matches are prefix matches.
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-set_owner_info
Administration Guide
29
-set_owner_info
You can use the -set_owner_info parameter to specify the owner information that appears on the screen of the BlackBerry®
device when it is locked.
Syntax: -set_owner_info
-set_owner_info : set owner information
-u <user name> : user name
[-b <instance>] : instance name of the BlackBerry Enterprise Server
component
[-utype <type>] : user type - display_name, email_address,
login_name, canonical_name
[-name <name>] : user name that appears on the BlackBerry device
[-info <info>] : owner information that appears on the BlackBerry
device
or
[-infofile <filename>] : filename that contains owner information
Subparameters: -set_owner_info
Subparameter
Description
-b <instance>
This subparameter specifies the BlackBerry® Enterprise Server instance for the action.
You use the name of the BlackBerry Enterprise Server instance that appears in the
BlackBerry Administration Service.
-info <owner_information>
-infofile <infofile.txt>
This subparameter specifies the owner information for a BlackBerry device.
This subparameter specifies the name of the file that contains the owner information. You
can use this subparameter to insert line breaks in the owner information.
This subparameter overrides the -name and -info parameters.
-name <name>
-u <user_name>
This subparameter specifies the user name that appears on the BlackBerry device.
This subparameter specifies the user account for the action. Depending on the BlackBerry
Enterprise Server environment, the user account uses one of the following formats:
•
•
for Microsoft® Exchange: mailbox name (for example, [email protected])
for IBM® Lotus® Domino®: canonical name (for example, “CN=Sam Moser/
O=Server01”)
•
•
for Novell® GroupWise®: user ID (for example, sammoser)
for MDS Applications: PIN of the BlackBerry device
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-set_owner_info
Administration Guide
Subparameter
Description
-utype <type>
This subparameter specifies which of the following options the BlackBerry Enterprise
Server User Administration Tool uses to search for the user account:
•
•
•
•
display_name
email_address
canonical_name
login_name: name that the account uses to log in to the BlackBerry Administration
Service
Searches are not case sensitive and appear in the order DisplayName, EmailAddress,
UserName, and MailboxId. Most matches are prefix matches.
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-set_password
Administration Guide
30
-set_password
You can use the -set_password parameter to set a password for a BlackBerry® device.
Syntax: -set_password
-set_password <password> : set device password
-u <user name> : user name
[-b <instance>] : instance name of the BlackBerry Enterprise Server
component
[-utype <type>] : user type - display_name, email_address,
login_name, canonical_name
Subparameters: -set_password
Subparameter
Description
-b <instance>
This subparameter specifies the BlackBerry® Enterprise Server instance for the action.
You use the name of the BlackBerry Enterprise Server instance that appears in the
BlackBerry Administration Service.
-u <user_name>
This subparameter specifies the user account for the action. Depending on the BlackBerry
Enterprise Server environment, the user account uses one of the following formats:
•
•
for Microsoft® Exchange: mailbox name (for example, [email protected])
for IBM® Lotus® Domino®: canonical name (for example, “CN=Sam Moser/
O=Server01”)
•
•
for Novell® GroupWise®: user ID (for example, sammoser)
for MDS Applications: PIN of the BlackBerry device
-utype <type>
This subparameter specifies which of the following options the BlackBerry Enterprise
Server User Administration Tool uses to search for the user account:
•
•
•
•
display_name
email_address
canonical_name
login_name: name that the account uses to log in to the BlackBerry Administration
Service
Searches are not case sensitive and appear in the order DisplayName, EmailAddress,
UserName, and MailboxId. Most matches are prefix matches.
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-set_user_itpolicy_rule
Administration Guide
31
-set_user_itpolicy_rule
You can use the -set_user_itpolicy_rule parameter to specify an IT policy rule for a user account.
Syntax: -set_user_itpolicy_rule
-set_user_itpolicy_rule : set per user IT policy
-u <user name> : user name
[-b <instance>] : instance name of the BlackBerry Enterprise Server
component
[-utype <type>] : user type - display_name, email_address,
login_name, canonical_name
-policyrule <rule name> : name of the policy rule
-policyvalue <value> : value for the policy rule
Subparameters: -set_user_itpolicy_rule
Subparameter
Description
-b <instance>
This subparameter specifies the BlackBerry® Enterprise Server instance for the action.
You use the name of the BlackBerry Enterprise Server instance that appears in the
BlackBerry Administration Service.
-policyrule <policy_rule_name>
-policyvalue <value>
This subparameter specifies the name for the IT policy rule in the IT policy.
This subparameter specifies the value for the specified IT policy rule.
This subparameter specifies the user account for the action. Depending on the BlackBerry
Enterprise Server environment, the user account uses one of the following formats:
-u <user_name>
•
•
for Microsoft® Exchange: mailbox name (for example, [email protected])
for IBM® Lotus® Domino®: canonical name (for example, “CN=Sam Moser/
O=Server01”)
•
•
for Novell® GroupWise®: user ID (for example, sammoser)
for MDS Applications: display name of the BlackBerry device
-utype <type>
This subparameter specifies which of the following options the BlackBerry Enterprise
Server User Administration Tool uses to search for the user account:
•
•
•
display_name
email_address
canonical_name
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-set_user_itpolicy_rule
Administration Guide
Subparameter
Description
•
login_name: name that the account uses to log in to the BlackBerry Administration
Service
Searches are not case sensitive and appear in the order DisplayName, EmailAddress,
UserName, and MailboxId. Most matches are prefix matches.
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-stats
Administration Guide
32
-stats
You can use the -stats parameter to retrieve the BlackBerry® Enterprise Server and user account statistics.
Syntax: -stats
-stats : display user/service stats
-u <user name> : user name
[-b <instance>] : instance name of the BlackBerry Enterprise Server
component
[-utype <type>] : user type - display_name, email_address,
login_name, canonical_name
or
-users : users information
-g <group name> : group name
or
-b <instance> : instance name of the BlackBerry Enterprise Server
component
or
-service : service information
-b <instance> : instance name of the BlackBerry Enterprise Server
component
or
-email <instance> : instance name of the BlackBerry Messaging Agent
instance
Subparameters: -stats
Subparameter
Description
-b <instance>
This subparameter specifies the BlackBerry Enterprise Server instance for the action.
You use the name of the BlackBerry Enterprise Server instance that appears in the
BlackBerry Administration Service.
-email <email_instance>
-g <group_name>
-service
This subparameter specifies the email instance and modifies the service information.
This subparameter restricts the statistics to the specified user group.
This subparameter specifies service instances.
-u <user_name>
This subparameter specifies the user account for the action. Depending on the BlackBerry
Enterprise Server environment, the user account uses one of the following formats:
•
for Microsoft® Exchange: mailbox name (for example, [email protected])
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-stats
Administration Guide
Subparameter
Description
•
for IBM® Lotus® Domino®: canonical name (for example, “CN=Sam Moser/
O=Server01”)
•
•
for Novell® GroupWise®: user ID (for example, sammoser)
for MDS Applications: display name of the BlackBerry device
-users
This subparameter specifies the user accounts in the specified user group.You can restrict
this option by group (-g) or BlackBerry Enterprise Server instance (-b).
-utype <type>
This subparameter specifies which of the following options the BlackBerry Enterprise
Server User Administration Tool uses to search for the user account:
•
•
•
•
display_name
email_address
canonical_name
login_name: name that the account uses to log in to the BlackBerry Administration
Service
Searches are not case sensitive and appear in the order DisplayName, EmailAddress,
UserName, and MailboxId. Most matches are prefix matches.
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Glossary
Administration Guide
34
Glossary
BlackBerry Domain
A BlackBerry Domain consists of the BlackBerry Configuration Database with its users and any BlackBerry® Enterprise Server
instances that connect to it.
BlackBerry MDS
BlackBerry® Mobile Data System
CDMA
Code Division Multiple Access
CDO
Collaboration Data Object
GSM
Global System for Mobile communications®
GPRS
General Packet Radio Service
IMEI
International Mobile Equipment Identity
OTA
over the air, or wirelessly
PIN
personal identification number
SMTP
Simple Mail Transfer Protocol
SQL
Structured Query Language
SRP
Server Routing Protocol
WLAN
wireless local area network
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Legal notice
Administration Guide
36
Legal notice
©2009 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and
related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S.
and countries around the world.
GSM (Global System for Mobile communications) is a trademark of the GSM MOU Association. IBM, Domino, Lotus, and Lotus
Notes are trademarks of International Business Machines Corporation. Microsoft, Active Directory, SQL Server, and Windows are
trademarks of Microsoft Corporation. Nextel Direct Connect is a trademark of Nextel Communications Inc. Novell and GroupWise
are trademarks of Novell, Inc. All other trademarks are the property of their respective owners.
The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international treaties, and
various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318;
D445,428; D433,460; D416,256. Other patents are registered or pending in the U.S. and in various countries around the world.
This documentation including all documentation incorporated by reference herein such as documentation provided or made
available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition,
endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies
("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this
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THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM.
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Legal notice
Administration Guide
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Administration Guide
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