®
®
KV9804A
ServSwitch™ Wizard DP USB
Share a high resolution DisplayPort video display,
stereo audio, USB keyboard, mouse and two other
USB devices between up to four systems.
You can switch peripherals in unison or mix them separately between the
systems to suit your immediate needs.
COMPUTER
KVM SPK USB1 USB2
MODE
ServSwitch™ Wizard DP USB
B L A C K B O X D E S K T O P K V M S W I T C H
Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500)
FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746
Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018
Customer
Support
Information
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FCC and IC RFI Statements
Federal Communications Commission and Industry Canada Radio Frequency Interference
Statements
This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used properly, that is, in strict
accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found to
comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules,
which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial
environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user at his own
expense will be required to take whatever measures may be necessary to correct the interference.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to
operate the equipment.
This digital apparatus does not exceed the Class A limits for radio noise emission from digital apparatus set out in the Radio
Interference Regulation of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de
la classe A prescrites dans le Règlement sur le brouillage radioélectrique publié par Industrie Canada.
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ServSwitch™ Wizard DP USB
Instrucciones de Seguridad
(Normas Oficiales Mexicanas Electrical Safety Statement)
1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado.
2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben ser respetadas.
4. Todas las instrucciones de operación y uso deben ser seguidas.
5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de la tina de baño, lavabo, sótano mojado o cerca
de una alberca, etc..
6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que sean recomendados por el fabricante.
7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado por el fabricante.
8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo descrito en las instrucciones de operación.
Todo otro servicio deberá ser referido a personal de servicio calificado.
9. El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso. La colocación del aparato eléctrico
sobre una cama, sofá, alfombra o superficie similar puede bloquea la ventilación, no se debe colocar en libreros o gabinetes
que impidan el flujo de aire por los orificios de ventilación.
10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores, registros de calor, estufas u otros
aparatos (incluyendo amplificadores) que producen calor.
11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo de operación, o como
se indique en el aparato.
12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada.
13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados
sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.
14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante.
15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia.
16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo.
17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación.
18. Servicio por personal calificado deberá ser provisto cuando:
A: El cable de poder o el contacto ha sido dañado; u
B: Objectos han caído o líquido ha sido derramado dentro del aparato; o
C: El aparato ha sido expuesto a la lluvia; o
D: El aparato parece no operar normalmente o muestra un cambio en su desempeño; o
E: El aparato ha sido tirado o su cubierta ha sido dañada.
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Table of Contents
Contents
1. Specifications.............................................................................................................................................................................. 6
1.1 What‘s Included................................................................................................................................................................ 6
1.2 Additional Items You May Need ....................................................................................................................................... 6
2. Overview.................................................................................................................................................................................... 7
2.1 Wizard DP USB features.................................................................................................................................................... 8
3. Installation.................................................................................................................................................................................. 9
3.1 Mounting the modules – desk or rack............................................................................................................................... 9
3.1.1 Rack mount .......................................................................................................................................................... 9
3.2 Connections ................................................................................................................................................................... 10
3.2.1 User console....................................................................................................................................................... 10
3.2.2 Computer connections........................................................................................................................................12
3.2.3 Power connection...............................................................................................................................................13
3.2.4 Optional remote control..................................................................................................................................... 14
3.3 Synchronizing multiple units ............................................................................................................................................15
3.4 Channel switching by external control............................................................................................................................ 16
3.4.1 OPTIONS port pinout......................................................................................................................................... 16
3.4.2 Control by RS-232 serial......................................................................................................................................17
4. Configuration........................................................................................................................................................................... 18
4.1 Using the configuration menu......................................................................................................................................... 18
4.2 General configuration..................................................................................................................................................... 19
4.2.1 Changing hotkeys .............................................................................................................................................. 19
4.2.2 Mouse switching................................................................................................................................................ 19
4.2.3 OPTIONS port speed.......................................................................................................................................... 19
4.2.4 OPTIONS port channel control behavior ............................................................................................................ 20
4.2.5 Switching mode................................................................................................................................................. 20
4.2.6 Miscellaneous functions..................................................................................................................................... 21
4.3 Performing upgrades...................................................................................................................................................... 22
4.3.1 Items required to perform an upgrade .............................................................................................................. 22
4.3.2 To use the KVM Firmware Uploader utility......................................................................................................... 22
4.3.3 Issues to consider when performing flash upgrades........................................................................................... 24
5. Operation................................................................................................................................................................................. 25
5.1 Selecting a computer ...................................................................................................................................................... 25
5.1.1 To select a computer using the front panel......................................................................................................... 25
5.1.2 Selecting a computer using hotkeys ................................................................................................................... 26
5.1.3 Selecting a computer using the mouse buttons.................................................................................................. 28
5.1.4 Locking access to the computers........................................................................................................................ 29
5.2 Autoscanning ................................................................................................................................................................. 30
5.2.1 To select an autoscan mode............................................................................................................................... 30
5.2.2 To select an autoscan period.............................................................................................................................. 31
5.2.3 To start autoscanning......................................................................................................................................... 31
5.2.4 To stop autoscanning......................................................................................................................................... 31
A.1 Cable pin-outs ....................................................................................................................................................................... 32
A.2 Safety Information................................................................................................................................................................. 33
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ServSwitch™ Wizard DP USB
1. Specifications
Approvals:
CE, FCC
Hardware Compatibility: All computers with DisplayPort video interfaces and USB ports
Software Compatibility: Operates with all known software and operating systems including
Windows®, Linux®, Unix®, BSD, all Sun® OS, all Mac® OS, NetWare®, etc.
Connectors:
Video:
USB:
DisplayPort sockets x 4
USB Type A x 4
USB Type B x 4
3.5mm jack
10p10c options jack
Power jack
Audio:
Other:
Operating Temperature: 32 to 104°F (0 to 40°C)
Power:
DC jack (power adapter included)
Input:
Output:
100–240 VAC, 50/60 Hz
5VDC, 12.5W
1.1 What‘s Included
Your package should include the following items. If anything is missing or damaged, contact Black Box at 724-746-5500 or
• ServSwitch™ Wizard DP USB unit (KV9804A)
• Power adapter and power cord
• (4) Self-adhesive feet
• CD-ROM containing this user manual in PDF format
1.2 Additional Items You May Need
Note: Due to the very high speed signals used by DisplayPort connections, the use of high quality cable is vital in order to ensure
a reliable video connection through the switch. Low-cost non-compliant cables may lead to intermittent or distorted video. For
details about third-party cable solutions, please see the Products section of the VESA DisplayPort website: www.displayport.org
• DisplayPort to DisplayPort video link cable x 4
• USB type A to type B link cable x 4
• Audio 3.5mm link cable x 4
• Upgrade cable
• Rack mount adapter
• 19" rackmount chassis
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Chapter 2: Overview
2. Overview
Thank you for choosing the ServSwitch™ Wizard DP USB (KV9804A) which offers high quality video switching (DisplayPort 1.1
compliant) together with individual sharing of peripherals between up to four computers.
The KVM, speakers and two separate USB devices attached to the Wizard DP USB unit can either be switched in unison, as nor-
mal, or you can mix your peripherals between any of the systems to suit your current tasks. For instance, you could be creating
emails on one system, listening to a soundtrack from another while a third is sending documents to your printer and a fourth is
performing another task with a different USB peripheral. The Wizard DP USB front panels make it straightforward to control
which peripherals should connect to each system.
KVM
SPK
1
2
Multiple switching
The attached peripheral
devices can be switched
collectively to any com-
puter system, or can be
linked to separate systems
to achieve multiple tasks
in parallel. Multiple
switching can be con-
trolled from the front
panel buttons, hot keys or
mouse buttons.
DisplayPort video
Full support is provided for
DisplayPort video connections
up to 2560 x 1600 at 60Hz,
30bpp, 4 lanes @ 2.7GBits/s,
10.8GBits/s.
USB keyboard and mouse
Dedicated keyboard and mouse
ports with support for full
speed USB emulation.
COMPUTER
KVM SPK USB1 USB2
MODE
True Emulation
ServSwitch™ Wizard DP USB
C
B
L
A
C
K
B
O
X
D
E
S
K
T
O
P
K
V
M
S
W
I
T
H
Earlier USB KVM switches relied upon
standard keyboard and mouse templates
to inform each computer system how to
deal with the connected peripherals.
USB Remote wakeup
The USB Remote Wakeup
feature is fully supported.
Any connected computer
can go into sleep mode
and be awakened (when
its channel is selected) as
soon as you press a key or
move the mouse. The
The Wizard DP USB succeeds in harvest-
ing the true identities of the connected
keyboard and mouse and presents those
‘real’ profiles concurrently to every sys-
tem. Thus, specialist keyboards and mice
can be fully supported.
computer and peripherals
must support the USB
Remote Wakeup feature.
Figure 2-1. Wizard DP USB (KV9804A) switch sharing four peripherals across four systems.
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ServSwitch™ Wizard DP USB
2.1 Wizard DP USB features
The Wizard DP USB unit is housed within durable, metallic enclosure with all connectors situated at the rear panel. The smart
front face features the control buttons and the operation indicators.
COMPUTER
KVM SPK USB1 USB2
MODE
ServSwitch™ Wizard DP USB
B L A C K B O X D E S K T O P K V M S W I T C H
COMPUTER button
Press to change to the
next computer channel.
Indicators
MODE button
Press to determine which
peripherals should be
The four indicators (KVM, SPK, USB1, USB2) show
which peripherals are switched to the current computer
channel OR (as you begin pressing the MODE button) the switched to another com-
peripherals that will be switched during the next press(es) puter channel (will occur
of the COMPUTER button.
when the COMPUTER
button is pressed.
The seven segment numeric display indicates the comput-
er channel that is currently active.
USER
CONSOLE
USB 1
USB 2
4
3
2
1
5V
2A
USB2.0
OPTIONS
SWITCHED
Power input
The power supply
connects here.
User console
Connect the
DisplayPort
video display,
USB keyboard
and mouse
plus optional
speakers to
these connec-
tors.
Computer channels
User console
Each computer connects to one of
these four channels via a DisplayPort
video connector, a USB B-type con-
nector and an audio 3.5mm jack
input.
Connect up to two USB
devices to these connectors.
These ports are switched in
an enumerated manner.
Options port
This 10p10c port can separately support the following functions:
• Remote control - allows the optional Black Box four button remote control
unit to be used to switch channels (see Optional remote control for
details).
• Upgrades - used to update the internal firmware when necessary by con-
necting to a computer.
• Allows synchronization between units for dual head operation.
Figure 2-2. Front and rear panel views of the Wizard DP USB
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Chapter 3: Installation
3. Installation
3.1 Mounting the modules – desk or rack
The Wizard DP USB unit can be situated on a desk or alternatively, for larger installations, mounted within an optional rack mount
chassis.
Note: Both the Wizard DP USB unit and its power supply generate heat when in operation and will become warm to the touch.
Do not enclose them or place them in locations where air cannot circulate to cool the equipment. Do not operate the equipment
in ambient temperatures exceeding 40 degrees Centigrade. Do not place the products in contact with equipment whose surface
temperature exceeds 40 degrees Centigrade.
3.1.1 Rack mount
The optional brackets (plus four screws), allow the unit to be secured within a standard rack slot as shown in Figure 3-1:
Y
I
5V
2.5A
USER
R
CONSOLE
SOLE
1
4
OPTIONS
U
S
B
1
U
S
B
S
2
W
.0
U
S
IT
C
B
H
2
E
D
Figure 3-1. Fixing the optional rack brackets
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ServSwitch™ Wizard DP USB
3.2 Connections
Connections do not need to be carried out in the order given within this guide, however, where possible connect the power in as
a final step.
3.2.1 User console
The ports that make up the user console are where you attach the peripherals that will be shared between the computer systems.
Ensure that power is disconnected from the Wizard DP USB unit.
3.2.1.1 Connecting peripherals to the user console
1 Position your peripheral devices in the vicinity of the unit such that their cables will easily reach.
2 Keyboard and mouse: Attach the leads from your USB keyboard and mouse to the USB sockets specifically labeled with key-
board and mouse symbols. The keyboard and mouse will operate in any of the USB sockets, however, True Emulation is not
available on the sockets labeled USB1 or USB2.
Y
Note: The unit’s True Emulation
feature will read the full
I
5V
characteristics of the keyboard
and mouse and will present those
to each connected computer
concurrently. This ensures that
specialist keyboards and mice are
fully supported.
2.5A
USER
CONSOLE
OPTI
O
NS
Figure 3-2. Connecting the USB keyboard and mouse
3 USB devices: Where required, attach the leads from your USB peripherals to the USB sockets labeled USB1 and USB2.
1
U
S
B
1
B
2
.0
U
S
T
C
B
H
2
E
D
Figure 3-3. Connecting other USB peripherals
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Chapter 3: Installation
4 Video monitor: Attach the DisplayPort lead from the video monitor to the connector within the user console area.
Y
L
I
5V
2.5A
USER
CONSO
LE
OPTIONS
Figure 3-4. Connecting the video monitor to the DisplayPort socket
5 Audio: Where required, connect the lead from your speakers to the audio socket.
Y
L
I
5V
2.5A
OLE
OPTIONS
Figure 3-5. Connecting speakers to the audio socket
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ServSwitch™ Wizard DP USB
3.2.2 Computer connections
Each computer system is connected to the Wizard DP USB using up to three cables.
3.2.2.1 Connecting a computer system
1 Ensure that power is disconnected from the Wizard DP USB unit and the system to be connected.
2 Use a USB cable (type-A to type-B) to link a USB port on the computer system to the USB port of the required channel on the
rear of the unit.
2
1
U
S
B
1
U
S
B
S
2
W
.0
U
S
IT
C
B
H
2
E
D
Figure 3-6. Connecting USB and stereo audio links to the Wizard DP USB
3 If required, use a stereo audio link cable (3.5mm jacks at either end) to link the speaker port on the computer system to the
audio port of the required channel on the rear of the unit.
4 Use a DisplayPort link cable to connect the video output of the computer’s graphic port to the video port of the required chan-
nel on the rear of the unit.
2
1
U
S
B
1
U
S
B
S
2
W
.0
U
S
IT
C
B
H
2
E
D
Figure 3-7. Connecting a DisplayPort link to the Wizard DP USB
Note: Due to the very high speed signals used by DisplayPort connections, the use of high quality cable is vital in order to ensure
a reliable video connection through the switch. Low-cost non-compliant cables may lead to intermittent or distorted video. For
details about third-party cable solutions, please see the Products section of the VESA DisplayPort website: www.displayport.org
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Chapter 3: Installation
3.2.3 Power connection
The Wizard DP USB unit is supplied with a 12.5W power adapter. There is no on/off switch on the unit, so operation begins as
soon as a power adapter is connected.
3.2.3.1 Connecting the power adapter
1 Attach the output lead from the power adapter to the 5V socket on the rear panel of the unit.
Y
I
5V
2.5A
USER
US
ER
CONSOLE
C
ONSO
LE
4
O
PTIONS
Figure 3-8. Connecting the power adapter to the Wizard DP USB
Note: Both the unit and its power supply generate heat when in operation and will become warm to the touch. Do not enclose
them or place them in locations where air cannot circulate to cool the equipment. Do not operate the equipment in ambient
temperatures exceeding 40 degrees Centigrade. Do not place the products in contact with equipment whose surface tempera-
ture exceeds 40 degrees Centigrade.
2 Connect the IEC connector of the supplied country-specific power cord to the socket of the power adapter.
Figure 3-9. Connecting the IEC cord to the power adapter
3 Connect the power lead to a nearby main supply socket.
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ServSwitch™ Wizard DP USB
3.2.4 Optional remote control
The optional remote control unit can be used to provide direct push button access to any channel from your desktop. The remote
control is supplied with a 3 metre cable that is used to link with the OPTIONS port on the rear panel of the unit.
3.2.4.1 Connecting the optional remote control
1 Connect either end of the supplied cable to the socket at the rear of the remote control.
4
3
2
1
Figure 3-10. Connecting the link cable to the remote control
2 Connect the other end of the cable to the OPTIONS port on the rear panel of the unit.
USER
USE
CONSOL
R
NSOLE
CO
E
4
OPTI
O
NS
Figure 3-11. Connecting the link cable to the Wizard DP USB
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Chapter 3: Installation
3.3 Synchronizing multiple units
Two Wizard DP USB units can be connected together so that they operate in a synchronized manner.
Whenever an Wizard DP USB channel is switched, it sends an RS232 command out on its serial interface (marked OPTIONS on the
rear panel). An Wizard DP USB unit will switch its channel if it receives the same command on its serial interface. Consequently, by
linking the serial interfaces, a master unit may be made to automatically switch one or more slave units as shown in the diagram.
It should be noted that the synchronization cable deliberately does not have the transmit pin of the Slave End connector linked to
the receive pin of the Master End connector. To do so would cause the Slave unit to be able to switch the Master unit. This would
setup an endless cyclical switching sequence that would prevent the Wizard DP USB devices from operating correctly. For more
details about the serial synchronization cables, see A.1 Cable pin-outs.
Slave
Wizard DP USB
USER
USB
USB
1
2
CONSOLE
4
3
2
1
5V
2A
USB2.0
OPTIONS
SWITCHED
Serial
synchronization
cable
USER
USB
USB
1
2
CONSOLE
4
3
2
1
5V
2A
USB2.0
OPTIONS
SWITCHED
Master
Wizard DP USB
Slave
Master
monitor
monitor
Computers fitted
with multiple
video heads
Figure 3-12. Connection layout for synchronized operation
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ServSwitch™ Wizard DP USB
3.4 Channel switching by external control
The OPTIONS port featured on every Wizard DP USB allows external control of the current channel either by the optional RC4
controller, commands sent via RS-232 serial input or by switching one of the four channel select input lines. For more details
about the necessary RS-232 serial cable, see A.1 Cable pin-outs.
3.4.1 OPTIONS port pinout
The OPTIONS port can accept either 8p8c or 10p10c connectors, as required.
8p8c
10p10c
Signal
1
10
1
2
Channel select input 1
1
2
3
4
5
6
7
8
5VDC power output (100mA max)
GND reference for all signals
RS232 (RXD) data receive
RS232 auxiliary data transmit (reserved)
RS232 auxiliary data receive (reserved)
RS232 (TXD) data transmit
Channel select input 2
3
4
5
OPTIONS
6
7
8
9
Channel select input 3
10
Channel select input 4
3.4.1.1 Connecting a computer or device for remote control
1 Insert the 8p8c or 10p10c connector of the cable to the OPTIONS port on the rear panel of the unit.
USER
USE
CONSOL
R
NSOLE
CO
E
4
OPTI
O
NS
Figure 3-13. Connecting a link cable to the Options port
2 Connect the other end of the cable to a vacant serial port on the computer or to the output of the switching device.
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Chapter 3: Installation
3.4.2 Control by RS-232 serial
Where the external control is via RS-232 signal, ensure that the configuration menu option
is set to
or
to enable RS-232
control.
3.4.2.1 Serial port parameter settings
Ensure that the chosen serial port is configured to the following:
• Baud rate:
• Data bits:
• Stop bit:
• Parity:
To match setting of
option in the Configuration menu
8
1
None
3.4.2.2 Serial port channel selection codes
ASCII
Character
Hex
Decimal
49
• Channel 1:
• Channel 2:
• Channel 3:
• Channel 4:
‘1’
‘2’
‘3’
‘4’
0x31
0x32
0x33
0x34
50
51
52
Note: As each channel is chosen using the above RS-232 commands, the peripherals that will be transferred are determined by
the current setting of the switching mode.
3.4.2.3 Control by channel select input lines
Where the external control is via the four channel select input lines of the OPTIONS port (see pin out), ensure that the configura-
tion menu option
is set to
to enable the input lines.
The four input lines are suitable for connection to dry contacts or open collector style outputs. Connecting an input line to GND
will cause the Wizard DP USB unit to switch all of its functions to the selected channel:
• Channel 1:
• Channel 2:
• Channel 3:
• Channel 4:
Channel select input 1 low
Channel select input 2 low
Channel select input 3 low
Channel select input 4 low
If the input line is held low then all other switching requests by other means will be ignored until the line returns to a high (open)
state.
If more than one logic input is low (closed) then the lower channel number takes priority.
Note: The input lines have only limited protection against over voltage.
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ServSwitch™ Wizard DP USB
4. Configuration
4.1 Using the configuration menu
The configuration mode allows you to determine numerous aspects
of the Wizard DP USB unit capabilities.
Enter the OPTIONS port Baud rate menu
1200 (default)
2400
38400
57600
115200
9600
19200
Enter the Functions menu
Show current firmware version
Reset configuration to factory defaults ( is
displayed momentarily)
Enter the Hotkey menu
Ctrl + Alt (default)
Ctrl + Shift
Alt + Shift
Right Alt
Alt
Left Ctrl + Alt
Right Ctrl + Alt
Hotkeys disabled
Enter the Options port behavior menu
Channel switching via RS-232 serial control
(using the baud rate set by the ‘B’ option).
Contact switching via the Options port
disabled. (d)
4.1.1 Using the configuration menu
During normal use, the seven segment display on the front panel
shows the number of the currently selected computer channel.
From this condition, enter configuration mode as follows:
Channel switching via RC4 remote. Contact
switching disabled.
1 Press and hold the front panel COMPUTER button for roughly five
seconds.
As per
but with contact switching enabled.
The display will show:
Set a new password for use with the lock mode
2 On the keyboard, press the letter key for the required menu
section, e.g.
Enter the Switch Mode menu
All (default)
KVM + Speaker
KVM only
Speaker only
USB1 only
The display will show the pressed letter, e.g.
3 Press the number of the required setting, e.g.
The display will show the pressed number, e.g.
USB2 only
4 Press
section.
to accept the setting and return to the main menu
Enter the Autoscan Time Delay menu
Autoscan disabled
2 seconds
15 seconds
30 seconds
1 minute
The display will show:
5 seconds (default)
7 seconds
5 minutes
5 You can now continue with your next configuration change (go
to step 2), or exit from the configuration menu (see below).
Enter the User Preferences menu
Enable mouse switching (default)
Disable mouse switching
To exit the configuration menu and save changes
Cycle all ports (when using ‘Hotkey + Tab’ or
• Press
and then press
to exit and save changes.
‘Autoscan’) (default)
To exit the configuration menu without saving
Cycle only active ports (when using ‘Hotkey +
Tab’ or ‘Autoscan’)
• Press either of the front panel buttons.
You can press
(default) or (d) denote
the default settings
for each group of
options.
at any point to exit
from an option and
return to the main
menu ( ) section.
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Chapter 4: Configuration
4.2 General configuration
4.2.1 Changing hotkeys
Wizard DP USB units use
and
as their standard hotkeys. These can be changed if they clash with other software or hard-
ware within the installation.
4.2.1.1 To change the hotkeys
1 Enter the Configuration menu.
2 Press
to enter the Hotkey menu and then press either:
to choose Ctrl + Alt
to choose Ctrl + Shift
to choose Alt + Shift
to choose Right Alt
3 Press
4 Press
to accept the setting and return to the main menu section.
and then to exit the menu and save changes.
4.2.2 Mouse switching
You can enable or disable mouse switching to suit your installation requirements.
4.2.2.1 To enable/disable mouse switching
1 Enter the Configuration menu.
2 Press
to enter the User Preferences menu and then press either:
to Enable mouse switching
to Disable mouse switching
3 Press
4 Press
to accept the setting and return to the main menu section.
and then to exit the menu and save changes.
4.2.3 OPTIONS port speed
You can change the speed of the OPTIONS serial port.
4.2.3.1 To change the OPTIONS port speed
1 Enter the Configuration menu.
2 Press
to enter the Baud rate menu and then press either:
to choose 1200
to choose 2400
to choose 9600
to choose 19200
3 Press
4 Press
to accept the setting and return to the main menu section.
and then to exit the menu and save changes.
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ServSwitch™ Wizard DP USB
4.2.4 OPTIONS port channel control behavior
You can determine how the OPTIONS port responds to channel control inputs.
4.2.4.1 To define the OPTIONS port behavior
1 Enter the Configuration menu.
2 Press
to allow channel switching commands to be received via RS-232 serial signal through the OPTIONS port. The baud rate cur-
rently set by the option will be used for the port. Switching commands via the four channel select inputs within the
to enter the Options port menu and then press either:
OPTIONS port connector are disabled in this mode. Use option
RS-232 control.
if you wish to enable the channel select inputs in addition to
to allow channel switching commands to be received from the optional remote control. The baud rate set by the
option
is ignored and the rate used by the remote control is automatically imposed. Switching commands via the four channel select
inputs within the OPTIONS port connector are disabled in this mode.
enables channel switching via RS-232 as per option . However, in this mode the four channel select inputs are also
enabled.
3 Press
to accept the setting and return to the main menu section.
and then to exit the menu and save changes.
4 Press
4.2.5 Switching mode
Using the configuration menu, you can define a default switching mode. The switching mode determines which peripherals
(KVM, USB1, USB2 and/or speakers) should be moved to the next computer when it is selected using any of the standard meth-
ods. Regardless of the default switching mode set here, during use you can always change the mode using either the MODE but-
ton (on the front panel) or using the additional hotkey press combinations.
Note: Of the external switching methods, the optional remote control and the RS-232 serial signal inputs will switch the peripher-
als as defined by the currently selected switching mode. However, switching control initiated by the channel select input lines will
always switch all of the peripherals to the chosen channel regardless of the switching mode.
4.2.5.1 To set the default switching mode
1 Enter the Configuration menu.
2 Press
to enter the Switch Mode menu and then press either:
to select All (default)
to select KVM and speaker
to select KVM only
to select Speaker only
to select USB1 only
to select USB2 only
3 Press
to accept the setting and return to the main menu section.
and then to exit the menu and save changes.
4 Press
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Chapter 4: Configuration
4.2.6 Miscellaneous functions
4.2.6.1 To reset configuration to factory defaults
1 Enter the Configuration menu.
2 Press
3 Press
4 Press
to enter the Functions menu
and then
and then
. The display will show momentarily.
to exit the menu and save changes.
4.2.6.2 To show the current firmware version
1 Enter the Configuration menu.
2 Press
3 Press
to enter the Functions menu
and then
.
The display will blank for a short while and then the major number of the firmware revision will be shown. The display will
blank again and then show the first digit of the minor number. Following another blank, the second digit of the minor number
will be displayed. e.g. <blank> 1 <blank> 0 <blank> 2 <blank> equals v1.02
4 Press
and then
to exit the menu and save changes.
4.2.6.3 To set a new password
1 Enter the Configuration menu.
2 Press
3 Enter a new password and then
4 Press and then to exit the menu and save changes.
and then
. The display will show
. See 5.1.4 Locking access to the computers
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ServSwitch™ Wizard DP USB
4.3 Performing upgrades
The Wizard DP USB unit is fully upgradeable via flash upgrade. Such upgrades require a Windows-based computer system to be
linked via the OPTIONS port.
4.3.1 Items required to perform an upgrade
• Optional upgrade cable (see A.1 Cable pin-outs for pin-out specifications).
• A Windows-based upgrade computer with an RS232 serial port.
• The latest version of the KVM Firmware Uploader and firmware files for the Wizard DP USB unit - please contact Black Box
technical support.
4.3.2 To use the KVM Firmware Uploader utility
1 - Obtain and run the KVM Firmware Uploader.
Download the latest Wizard DP USB unit KVM Firmware Uploader and install it on a Windows-based upgrade computer that
will be connected to the Wizard DP USB unit. The files are supplied as a compressed ZIP file. Decompress the ZIP file with an
2 - Power off the Wizard DP USB unit
Remove the power supply plug from the rear panel of the unit.
3 - Connect the upgrade computer to the Wizard DP USB unit
Connect the serial port of the upgrade computer to the OPTIONS port on the rear panel of the unit using the optional upgrade
cable.
USER
USE
CONSOL
R
NSOLE
CO
E
4
OPTI
O
NS
Figure 4-1. Connecting the optional upgrade cable to the Options port
There is no need to adjust the computer’s serial port settings as the application will do this automatically.
4 - Invoke upgrade mode
While powering on or when already powered: Press and hold the COMPUTER and MODE buttons (for up to ten seconds) until
the numeric indicator shows ‘ ’.
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Chapter 4: Configuration
5 - Run the KVM Firmware Uploader utility
From that folder, select the KVMUploader icon to run the upgrade utility. The KVM Firmware Uploader dialog will be displayed:
6 - Query the Wizard DP USB unit
Click the Query Unit button to confirm that communication is possible with the Wizard DP USB unit and to establish its firm-
ware details. If successful, the ‘Unit connected’ field should show the name of the Wizard DP USB unit and the current firm-
ware will also be listed.
If the application cannot contact the Wizard DP USB unit, re-check the connection cable and click the Advanced... button to
check that the correct serial port is being used. Change the serial port within the Advanced... section, if necessary.
continued
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ServSwitch™ Wizard DP USB
7 - Select the upgrade file to be used
From the main KVM Firmware Uploader dialog, click the Browse... button and select the upgrade file.
The upgrade file details will be displayed within the dialog.
Check that the
‘Intended Target
Units’ field
matches the ‘Unit
Connected’ field.
Check also that
the ‘New firmware
version’ is greater
than the ‘Current
firmware version’.
IMPORTANT: Check that the ‘Intended Target Units’ field matches the ‘Unit Connected’ field. If these fields do not match then
you may have an incorrect upgrade file, check with Black Box technical support before proceeding. Check also that the ‘New
firmware version’ is greater than the ‘Current firmware version’.
8 - Commence the upgrade
To begin the upgrade process, click the Upload Now button. The progress will be shown within the dialog. Should you decide
not to continue with the upload at any stage, click the Abort button; response to this is usually immediate, however, during an
erase command, the upload will not be aborted until the erase is complete (this may take a few seconds).
9 - Cycle the power
Disconnect the power. When the power is re-applied the Wizard DP USB unit will operate using the new firmware.
4.3.3 Issues to consider when performing flash upgrades
The upgrade program rewrites the internal firmware code. If the upgrade process is interrupted then the unit will have invalid
code and will not be able to operate. It is therefore good practice to ensure that the upgrade process is always fully completed. A
partial or failed upgrade may be rectified by performing another upgrade.
WARNING: Running faulty or partially upgraded code may have unpredictable results and may damage your Wizard DP USB unit
or computing equipment.
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Chapter 5: Operation
5. Operation
5.1 Selecting a computer
There are four main ways to switch the common peripherals to specific computer channels:
• Using the front panel controls (below)
• Using hotkeys
• Using mouse button presses
• Using external switching control (remote control, RS-232 or input lines)
5.1.1 To select a computer using the front panel
The front panel allows you to determine how the various peripherals are switched to one or more computer channels.
Indicates the number of
the currently selected
computer
The KVM, SPK, USB1, and USB2 indicators show which peripherals
are switched to the current computer channel OR (as you begin
pressing the MODE button) the peripherals that will be switched
during the next press(es) of the COMPUTER button.
COMPUTER
KVM SPK USB1 USB2
MODE
Use this button
to choose the
next required
computer
Use this button to choose
which peripherals will be
switched
V1
V2
V3 V4
Multiscreen models only - The V1 to V4 indicators
show which video monitors are switched to the cur-
rent computer channel.
1 Optional: If you need to selectively switch some of your peripherals, press the MODE button repeatedly to change the
switching mode:
KVM SPK USB1 USB2
MODE
MODE
MODE
MODE
MODE
Will switch all peripherals together
Will switch keyboard, video, mouse and speakers
Will switch only the keyboard, video and mouse
Will switch only the speakers
Will switch only USB peripheral 1
Will switch only USB peripheral 2
Note: If an indicator flashes, it signifies that the respective peripheral is currently switched to another computer channel.
2 Press the COMPUTER button repeatedly to select the required computer channel.
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ServSwitch™ Wizard DP USB
5.1.2 Selecting a computer using hotkeys
Using hotkey combinations, you can quickly switch the keyboard, video monitor(s), mouse and speakers and USB peripherals to
any computer channel.
5.1.2.1 What are hotkeys?
The
and
keys when pressed in combination are called ‘hotkeys’ and they signal to the Wizard DP USB unit that you wish
to control it, rather than the computer. However, if these particular hotkeys clash with another device or program, you can change
them to a different combination within the Configuration menu.
There are two mains ways to use hotkeys: Standard and Additional.
5.1.2.2 Standard hotkey press combinations
The standard hotkey press combinations allow you to change channels with the minimum of keypresses:
1 Simultaneously press and hold
and
(or other hotkeys, if altered).
2 While still holding
keys.
and
, press the number key of the required channel address (or the TAB key), then release all of the
Note: The numbers on your keyboard’s numeric keypad are not valid, use only the numeral keys above the QWERTY section.
The ports (KVM, audio and/or USB) that are switched using this method depend upon the switching mode that is currently set
using the front panel buttons.
The range of standard hotkey combinations are as follows:
Note: If your hotkeys have been changed, substitute them for
Selects channel 1
and
in the examples given here.
Selects channel 2
Selects channel 3
Selects channel 4
Isolates the user console from all channels
Selects the next channel (see note
)
Choosing which computers are accessed when
using hot keys + tab
The computer channels that are visited when you use the hot keys
+ tab (or mouse buttons/autoscan) are determined by a setting
within the Configuration menu:
1 Enter the Configuration menu.
2 Press
and then press either:
to choose Cycle all ports, or
to choose Cycle only active ports
3 Press
section.
to accept the setting and return to the main menu
4 Press
and then
to exit the menu and save changes.
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Chapter 5: Operation
5.1.2.3 Additional hotkey press combinations
In addition to the standard hotkey press combinations (shown left), you can also add additional keypresses in order to determine
which peripherals are switched:
1 Simultaneously press and hold
2 Press and release a command key:
to switch all peripherals
and
.
to switch only the keyboard, video and mouse
to switch only the speakers
to switch only USB1 and USB2
3 Press and release the required channel number ( to
using only the keys above the QWERTY section).
4 Release
and
.
The appropriate peripherals will change to the chosen channel.
Note: Regardless of which peripherals were switched, the front panel indicators will continue to show the switching mode that
was last determined using the front panel controls.
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ServSwitch™ Wizard DP USB
5.1.3 Selecting a computer using the mouse buttons
Using the mouse buttons, you can quickly switch the keyboard, mouse, video monitor(s), speakers and/or USB peripherals to any
computer channel.
Note: These procedures work only with three-button or IntelliMouse devices and only if the ‘Mouse Switching’ option has been
enabled.
5.1.3.1 To select a computer using the mouse buttons
1 Hold down the middle button (or scroll wheel) of the mouse.
2 Click the left mouse button to increment the channel number or click the right mouse button to decrement the channel. When
the correct channel is reached, release the middle button.
When using this method of switching:
• The computer channels that are visited depend upon the configuration menu setting (see 5.1.3.2).
• The ports (KVM, audio and/or USB) that are switched using this method depend upon the switching mode that is currently
set using the front panel buttons.
5.1.3.2 Choosing which computers are accessed when using mouse buttons
The computer channels that are visited when you use the mouse buttons (or hotkeys + tab/autoscan) are determined by a setting
within the Configuration menu:
1 Enter the Configuration menu.
2 Press
and then press either:
to choose Cycle all ports, or
to choose Cycle only active ports
3 Press
4 Press
to accept the setting and return to the main menu section.
and then
to exit the menu and save changes.
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Chapter 5: Operation
5.1.4 Locking access to the computers
When privacy is required, you can lock access to the connected computers via the unit.
5.1.4.1 To lock the unit
1 Simultaneously press and hold
and
, press
(or other hotkeys, if altered).
2 While still holding and
.
The display will show (providing a valid password has been previously set). You will not be able to access any computers until
the password is correctly entered.
5.1.4.2 To unlock the unit
• When prompted, enter the correct password and press
.
5.1.4.3 To set a new password
1 Enter the Configuration menu.
2 Press
3 Enter a new password and then
The password is not case sensitive and can be any combination of key strokes, including the function keys, but excluding the
and then
. The display will show
.
Num Lock, Caps Lock, Scroll Lock and
the password.
keys. If your keyboard has special media keys, these also cannot be used as part of
When you have typed in your password, press
to store it. Don’t worry if you type the password incorrectly, you can always
re-enter configure mode and set the password again.
4 Press and then to exit the menu and save changes.
5.1.4.4 To cancel the password
1 Enter the Configuration menu.
2 Press
3 Press
4 Press
and then
to remove the existing password.
and then to exit the menu and save changes.
. The display will show
5.1.4.5 If you forget the password
To clear an existing password: Connect the OPTIONS port of the unit to the serial port of a computer and transmit the text
clrpwd to the unit.
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ServSwitch™ Wizard DP USB
5.2 Autoscanning
When enabled, the autoscan mode switches between the connected computers in sequence. This is useful to allow you to sample
activity among the connected computers.
Two scanning modes are available:
• Cycle all ports – This mode visits, in turn, to each connected computer. This mode should be used with care due to the reasons
given in the warning below. To prepare for this autoscan mode, choose
within the configuration menu (see right).
• Cycle only active ports – Only computer ports where an active computer is detected will be viewed. This mode avoids blank
screens from being displayed and helps to prevent the viewing monitor from entering a power-down state on every scan cycle.
Additionally, when this mode is selected, whenever you use either the mouse buttons or hot keys + tab to change channels,
only computers that are active will be visited. To prepare for this autoscan mode, choose
(see right).
within the configuration menu
WARNING: Many monitors are fitted with automatic power saving relays that switch off after a few seconds when
connected to an inactive computer. If you are using such a monitor, do not use the ‘Cycle all ports’ mode. Continual
switching on and off of the monitor’s relay will eventually damage the monitor.
Seven autoscan periods are available (the time spent viewing each computer) ranging from 2 seconds to 5 minutes. To prepare
the autoscan period, choose
and then
to
within the configuration menu (see right).
To start autoscanning mode, press
on the keyboard.
5.2.1 To select an autoscan mode
1 Enter the Configuration menu.
2 Press
and then press either:
• 7 to choose Cycle all ports, or
• 8 to choose Cycle only active ports
3 Press
4 Press
to accept the setting and return to the main menu section.
and then to exit the menu and save changes.
Note: The setting of this option also affects which computers are visited when the channel is changed using the mouse buttons
or hot key + tab.
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Chapter 5: Operation
5.2.2 To select an autoscan period
1 Enter the Configuration menu.
2 Press
and then press either:
to choose Autoscan disabled,
to choose 2 seconds,
to choose 5 seconds,
to choose 7 seconds,
to choose 15 seconds,
to choose 30 seconds,
to choose 1 minute, or
to choose 5 minutes.
3 Press
4 Press
to accept the setting and return to the main menu section.
and then to exit the menu and save changes.
5.2.3 To start autoscanning
• On the keyboard, press
.
Notes:
During autoscanning, mouse switching, hot key + tab and interactivity with the computers are all disabled.
During autoscanning, only the KVM and speaker ports are switched to each visited computer channel, the two USB device ports
remain connected to their currently selected channels.
5.2.4 To stop autoscanning
You can stop the autoscanning process in either of the following ways:
• Press the COMPUTER button on the front panel, or
• Select a specific channel using the hot keys + channel number.
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ServSwitch™ Wizard DP USB
A.1 Cable pin-outs
The OPTIONS port uses a 10p10c socket which can accommodate both 10p10c connectors as well as the much more common
8p8c connectors, which are used on Ethernet leads and patch cables. The pin-outs are listed in this section for both types of
connector.
A.1.1 Serial remote control and flash upgrade cable (8p8c)
8p8c
connector
D-Type female
9 way
TXD
RXD
GND
6
3
2
2
3
5
RXD
TXD
GND
A.1.2 Serial remote control and flash upgrade cable (10p10c)
10p10c
connector
D-Type female
9 way
TXD
RXD
GND
7
4
3
2
3
5
RXD
TXD
GND
A.1.3 Multi-head synchronization cable (8p8c)
MASTER end
8p8c connector
SLAVE end
8p8c connector
TXD
6
2
3
2
RXD
GND
GND
A.1.4 Multi-head synchronization cable (10p10c)
MASTER end
SLAVE end
10p10c connector
10p10c connector
TXD
7
3
4
3
RXD
GND
GND
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Appendices
A.2 Safety Information
• For use in dry, oil free indoor environments only.
• Do not use to link between buildings.
• Not suitable for use in hazardous or explosive environments or next to highly flammable materials.
• Ensure that all twisted pair interconnect cables are installed in compliance with all applicable wiring regulations.
• Do not connect the CATx link interface (RJ45 style connector) to any other equipment, particularly network or
telecommunications equipment.
• Where possible, avoid laying the twisted pair link cable(s) alongside power cables.
• Warning – the power adapter contains live parts.
• No user serviceable parts are contained within the power adapter - do not dismantle.
• The primary means to cease operation of the modules is to remove the power adapter lead. Ensure that the power adapter is
positioned near to the equipment and is easily accessible.
• Do not use the power adapter if the power adapter case becomes damaged, cracked or broken or if you suspect that it is not
operating properly.
• Replace the power adapter with a manufacturer approved type only.
• If you use a power extension cable with the modules, make sure the total ampere rating of the devices plugged into the
extension cable do not exceed the cable’s ampere rating. Also, make sure that the total ampere rating of all the devices
plugged into the wall outlet does not exceed the wall outlet’s ampere rating.
• Do not attempt to service the modules yourself.
• The modules and power supplies can get warm in operation – do not situate them in an enclosed space without any
ventilation.
• The modules do not provide ground isolation and should not be used for any applications that require ground isolation or
galvanic isolation.
• Use only with grounded outlets at both the computer and monitor. When using a backup power supply (UPS), power the
computer, the monitor and the transmitter module from the same supply.
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ServSwitch™ Wizard DP USB
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Black Box Tech Support: FREE! Live. 24/7.
Tech support the
way it should be.
Great tech support is just 30 seconds away at 724-746-5500 or blackbox.com.
®
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About Black Box
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© Copyright 2012. Black Box Corporation. All rights reserved.
KV9804A, rev. 1
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