Food Holding Cabinet
Models:
500-S
750-S
1000-S
1000-UP
1000-UP
• INSTALLATION
• OPERATION
1000-S
750-S
• MAINTENANCE
500-S
W164 N9221 Water Street • P.O. Box 450 • Menomonee Falls, Wisconsin 53052-0450 USA
PHONE: 262.251.3800 • 800.558.8744 USA/CANADA FAX: 262.251.7067 • 800.329.8744 U.S.A. ONLY
www.alto-shaam.com
MN-28848 • 09/09
P R I N T E D I N U .S .A .
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D E L I V E R Y
U N PA C K I N G
1. Carefully remove the
appliance from the
carton or crate.
This Alto-Shaam appliance has been
thoroughly tested and inspected to insure only the
highest quality unit is provided. Upon receipt,
check for any possible shipping damage and report
it at once to the delivering carrier. See
®
®
NOTE: Do not discard the
carton and other
Transportation Damage and Claims section
located in this manual.
packaging material
until you have
This appliance, complete with unattached
items and accessories, may have been delivered in
one or more packages. Check to ensure that all
standard items and options have been received
with each model as ordered.
Save all the information and instructions
packed with the appliance. Complete and return
the warranty card to the factory as soon as
possible to assure prompt service in the event of a
warranty parts and labor claim.
This manual must be read and understood by
all people using or installing the equipment
model. Contact the Alto-Shaam service
department if you have any questions concerning
installation, operation, or maintenance.
inspected the unit
for hidden damage
and tested it for
proper operation.
2. Read all instructions in this manual carefully
before initiating the installation of this appliance.
DO NOT DISCARD THIS MANUAL.
This manual is considered to be part of the
appliance and is to be provided to the owner or
manager of the business or to the person
responsible for training operators. Additional
manuals are available from the Alto-Shaam
service department.
3. Remove all protective plastic film, packaging
materials, and accessories from the appliance
before connecting electrical power. Store any
accessories in a convenient place for future use.
NOTE: All claims for warranty must include the
full model number and serial number of
the unit.
500-S, 750-S, 1000-S, 1000-UP • INSTALLATION/OPERATION/SERVICE MANUAL • 1.
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SAFETY PROCEDURES
AND PRECAUTIONS
Knowledge of proper procedures is essential to the
safe operation of electrically and/or gas energized
equipment. In accordance with generally accepted
product safety labeling guidelines for potential
hazards, the following signal words and symbols
may be used throughout this manual.
1. This appliance is intended to cook, hold or
process foods for the purpose of human
consumption. No other use for this appliance is
authorized or recommended.
2. This appliance is intended for use in commercial
establishments where all operators are familiar
with the purpose, limitations, and associated
hazards of this appliance. Operating
D A N G E R
instructions and warnings must be read and
understood by all operators and users.
Used to indicate the presence of a
hazard that WILL cause severe
personal injury, death, or substantial
property damage if the warning
included with this symbol is ignored.
3. Any troubleshooting guides, component views,
and parts lists included in this manual are for
general reference only and are intended for use
by qualified technical personnel.
WA R N I N G
4. This manual should be considered a permanent
part of this appliance. This manual and all
supplied instructions, diagrams, schematics,
parts lists, notices, and labels must remain with
the appliance if the item is sold or moved to
another location.
Used to indicate the presence of a
hazard that CAN cause personal injury,
possible death, or major property
damage if the warning included with
this symbol is ignored.
C A U T I O N
Used to indicate the presence of a
hazard that can or will cause minor or
moderate personal injury or property
damage if the warning included with
this symbol is ignored.
N O T E
For equipment delivered for use
in any location regulated by the
following directive:
DO NOT DISPOSE OF ELECTRICAL
OR ELECTRONIC EQUIPMENT WITH
OTHER MUNICIPAL WASTE.
C A U T I O N
Used to indicate the presence of a hazard that can
or will cause minor personal injury, property
damage, or a potential unsafe practice if the
warning included with this symbol is ignored.
N O T E : Used to notify personnel of
installation, operation, or
maintenance information that is
important but not hazard related.
500-S, 750-S, 1000-S, 1000-UP • INSTALLATION/OPERATION/SERVICE MANUAL • 2.
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INSTALLATIO N
D A N G E R
ALTERATION, ADJUSTMENT,
SERVICE, OR MAINTENANCE COULD
RESULT IN SEVERE INJURY, DEATH
OR CAUSE PROPERTY DAMAGE.
C A U T I O N
IMPROPER INSTALLATION,
METAL PARTS OF THIS EQUIPMENT
BECOME EXTREMELY HOT WHEN IN
OPERATION. TO AVOID BURNS,
ALWAYS USE HAND PROTECTION
WHEN OPERATING THIS APPLIANCE.
READ THE INSTALLATION,
OPERATING AND MAINTENANCE
INSTRUCTIONS THOROUGHLY
BEFORE INSTALLING OR SERVICING
THIS EQUIPMENT.
D A N G E R
DO NOT store or use gasoline or other
flammable vapors or liquids in the
vicinity of this or any other appliance.
C A U T I O N
TO PREVENT PERSONAL INJURY,
USE CAUTION WHEN MOVING OR
LEVELING THIS APPLIANCE.
SIT E INSTAL LATIO N
Emissions testing conducted by Underwriters
Laboratories, Inc.® was found to be in
The Alto-Shaam cook
®
and hold oven must be
installed in a location
that will permit the
oven to function for its
intended purpose and
to allow adequate
clearance for
compliance with the applicable requirements of
NFPA96: 2004 Edition, Par. 4.1.1.2. U.L
emissions sampling of grease laden vapor
resulted in a total of 0.55 milligrams per cubic
meter with no visible smoke and is considered
representative of all oven models in the line.
Based on these results, hood installation and/or
outside venting should not be a requirement in
most areas. Verify local codes for locations
where more restrictive codes are applicable.
ventilation, proper
cleaning, and
maintenance access.
1. The oven must be installed on a stable and
MINIMUM CLEARANCE REQUIREMENTS
level surface.
BACK
LEFT SIDE
RIGHT SIDE
TOP
3" (76mm)
1" (25mm)
1" (25mm)
2" (51mm)
2. DO NOT install this appliance in any area
where it may be affected by any adverse
conditions such as steam, grease, dripping
water, high temperatures, or any other severely
adverse conditions.
3. DO NOT store or use any flammable liquids or
allow flammable vapors in the vicinity of this
oven or any other appliance.
N O T E
If the appliance has been unplugged for an
extended period of time, the Real Time
Clock may require recharging. For a full
recharge, plug the unit into the proper
receptacle for a minimum of 24 hours.
4. This appliance must be kept free and clear of
any combustible materials.
5. This appliance must be kept free and clear of
any obstructions blocking access for
maintenance or service.
500-S, 750-S, 1000-S, 1000-UP • INSTALLATION/OPERATION/SERVICE MANUAL • 3.
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INSTALLATIO N
EXT ERIO R DIMENSIO NS - 500-S
8-15/16"
(227mm)
Electrical
Connection
28" (711mm)
Reach-In
Electrical
Connection
Pass-Through
Option
17-7/8" (454mm)
25-1/2" (648mm)
I
o
21" (532mm)
with optional bumper
29-1/4" (743mm)
with optional bumper
*32-1/16" (814mm) - with optional 2-1/2" (64mm) casters
*34-5/16" (874mm - with optional 5" (127mm) casters
*34-11/16" (880mm) - with optional 6" (152mm) legs (approximate)
WEIGHT
PRODUCT CAPACITY
NET: 94 lb (43 kg)
60 lbs (27 kg) MAXIMUM
SHIP: 120 lb (54 kg)
VOLUME MAXIMUM: 50 QUARTS (47.5 LITERS)
500-S, 750-S, 1000-S, 1000-UP • INSTALLATION/OPERATION/SERVICE MANUAL • 4.
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INSTALLATIO N
EXT ERIO R DIMENSIO NS - 750-S
33-7/8" (860mm)
Electrical
Connection
Pass-Through
Option
30-15/16" (785mm)
25-3/4" (653mm)
I
o
33-7/8" (860mm)
28-1/4" (716mm)
with optional bumper
with optional bumper
*32-3/16" (817mm) - with optional 2-1/2" (64mm) casters
*34-5/8" (878mm - with optional 5" (127mm) casters
*34-13/16" (884mm) - with optional 6" (152mm) legs (approximate)
WEIGHT
PRODUCT CAPACITY
NET: 152 lb (69 kg)
SHIP: 193 lb (88 kg)
120 lbs (54 kg) MAXIMUM
VOLUME MAXIMUM: 100 QUARTS (95 LITERS)
500-S, 750-S, 1000-S, 1000-UP • INSTALLATION/OPERATION/SERVICE MANUAL • 5.
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INSTALLATIO N
EXT ERIO R DIMENSIO NS - 1000-S
33-1/4"
(844mm)
11-5/16"
(287mm)
Electrical
Connection
Pass-Through
Option
33-1/4" (844mm)
31" (788mm)
16-5/8"
(422mm)
22-9/16"
(573mm)
I
o
Electrical
Connection
Pass-Through
Option
25" (636mm)
with optional bumper
*38-7/8" (987mm) - with optional 2-1/2" (64mm) casters
*41-1/4" (1047mm - with optional 5" (127mm) casters
*41-1/2" (1053mm) - with optional 6" (152mm) legs (approximate)
WEIGHT
PRODUCT CAPACITY
NET: 138 lb (63 kg) (EST.)
SHIP: 163 lb (74 kg) (EST.)
120 lbs (54 kg) MAXIMUM
VOLUME MAXIMUM: 60 QUARTS (76 LITERS)
500-S, 750-S, 1000-S, 1000-UP • INSTALLATION/OPERATION/SERVICE MANUAL • 6.
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INSTALLATIO N
EX TERI OR DIMENSIO NS - 1000 -UP
33-13/16" (859mm)
16-15/16
"
(429mm)
Electrical
Connection
Pass-Through
Option
Electrical
Connection
Reach-in
Shown With
Optional Bumper
25-1/16
"
(636mm)
22-5/8
"
32-1/8" (817mm)
(574mm)
24-1/8
"
20-1/2
"
(613mm)
(521mm)
*74-3/8" (1889mm) - with optional 3-1/2
"
(89mm) casters
*76" (1929mm) - with optional 6
"
(152mm) legs (approximate)
WEIGHT
NET
1000-UP/STD
1000-UP/HD
270 lb (122kg)
303 lb (137kg)
PRODUCT CAPACITY
120 lbs (54 kg) MAXIMUM
VOLUME MAXIMUM: 60 QUARTS (76 LITERS)
241 lb (109 kg)
275 lb (125kg)
SHIP
500-S, 750-S, 1000-S, 1000-UP • INSTALLATION/OPERATION/SERVICE MANUAL • 7.
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INSTALLATIO N
OPTIONS AND ACCESSORIES
500-S
750-S
1000-S
1000-UP
Bumper, Full Perimeter
Carving Holder
5006782
5004861
5005103
5009767
PRIME RIB
STEAMSHIP (CAFETERIA) ROUND
HL-2635
4459
HL-2635
4459
—
—
—
—
Casters - 2 RIGID, 2 SWIVEL W/BRAKE
3-1/2" (89mm)
5" (127mm)
STANDARD
5004862
5008022
STANDARD
5004862
5008022
STANDARD
5004862
5008022
5008017
STANDARD
—
2-1/2" (64mm)
Control Option Kit
5000886
5000886
5000886
5001720
Door Lock with Key
Drip Pan
LK-22567
LK-22567
LK-22567
LK-22567
1" (25mm)
PN-2122
—
14831
—
—
—
5005616
—
WITH DRAIN, 1-11/16" (43mm)
1-7/8" (48mm)
—
—
5005616
11906
Drip Tray, External
1007267
55662
5004975
55662
1007588
55662
5009716
—
Handle, Push/Pull
Legs, 6" (152mm), Stemmed (SET OF FOUR)
Pan Grid, Wire - 18" X 26" PAN INSERT
Pass-Through Design
5011149
—
5011149
PN-2115
AVAILABLE
5011149
PN-2115
AVAILABLE
5011149
PN-2115
AVAILABLE
AVAILABLE
Probe, Internal Temperature
AVAILABLE
AVAILABLE
AVAILABLE
AVAILABLE
ELECTRONIC CONTROL ONLY
Security Panel with Key Lock
Shelf, Chrome Plated
5006787
5004750
5005776
5005776
REACH-IN
SH-2107
—
SH-2105
SH-2327
—
—
—
—
PASS-THROUGH
Shelf, Stainless Steel
REACH-IN
PASS-THROUGH
RIB RACK
SH-2326
SH-2324
—
SH-2325
SH-2346
—
SH-2325
SH-2346
—
—
—
SH-2743
Stacking Hardware
5004864
5004864
5004864
—
Water Reservoir (REMOVABLE FOR PROOFING)
PAN
COVER
—
—
—
—
1775
1774
1775
1774
Window Door
—
55609R
15148R
15148R
HACCP Network Options (ELECTRONIC CONTROL ONLY)
¯ HACCP Documentation
¯ HACCP with Kitchen Management
* REFER TO HACCP SPECIFICATION #9015 FOR APPLICABLE PART NUMBERS.
500-S, 750-S, 1000-S, 1000-UP • INSTALLATION/OPERATION/SERVICE MANUAL • 8.
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INSTALLATIO N
SI TE INS TALLATIO N
STACKING INSTRUCTIONS
1) If the two appliances were shipped together from the factory, the top unit will have the
casters already removed. A stacking kit will be included with the shipment.
If casters need to be removed: lay the unit on its back, and remove the set screw on each caster. Pull the
casters out of the unit.
2) While appliance is laid on its back, insert one stacking post in each of the four corners
of the upper unit. Secure the stacking posts using one screw and two flat washers that
come with the stacking kit.
Note: The flange on the stacking posts must face the outside of the unit.
3) Remove the four top mounting screws from the lower unit. Place the upper appliance,
which has the stacking posts installed, on top of the bottom unit. Center the top
unit from front to back. Re-install the four screws through the flange of the four
stacking posts.
STACKING
POSTS
CASTER SET
SCREW
TOP
MOUNTING
SCREWS
TOP
MOUNTING
SCREWS
Stacking Configurations
— 1000-S with 1000-S, 1000-TH/III, or 1000-TH-II/Split
— 750-S with 750-S, 750-TH-II, 750-TH/III, 767-SK, 767-SK/III
— 500-S with 500-S, 500-TH-II, 500-TH/III
500-S, 750-S, 1000-S, 1000-UP • INSTALLATION/OPERATION/SERVICE MANUAL • 9.
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INSTALLATIO N
SI TE INS TALLATIO N
A number of adjustments are associated with
initial installation and start-up. It is important
that these adjustments be conducted by a qualified
service technician. Installation and start-up
adjustments are the responsibility of the dealer or
user. These adjustments include but are not
limited to thermostat calibration, door adjustment,
leveling, electrical hook-up and installation of
optional casters or legs.
RESTRAINT REQUIREMENTS
—MOBILE EQUIPMENT
WA R N I N G
RISK OF ELECTRIC SHOCK.
Appliance must be secured
to building structure.
Any appliance that is not furnished with a power
supply cord but that includes a set of casters must
be installed with a tether. Adequate means must
be provided to limit the movement of this
appliance without depending on or transmitting
stress to the electrical conduit. The following
requirements apply:
LEVELING
Level the oven
from side-to-side and front-to-
back with the use of a spirit level. For ovens
installed with casters, it is important that the
installation surface be level due to the probability
of frequent oven repositioning.
1. Maximum height of casters is 6" (152mm).
2. Two of the casters must of be the locking type.
We recommend checking the level of the oven
periodically to make certain the floor has not
shifted nor the oven moved.
3. Such mobile appliances or appliances on mobile
stands must be installed with the use of a flexible
connector secured to the building structure.
NOTE: Failure to properly level this oven can
cause improper function and will result
in the uneven baking with products
consisting of semi-liquid batter.
A mounting connector for a restraining device is
located on the lower back flange of the appliance
chassis or on an oven stand, approximately 18"
(457mm) from the floor. A flexible connector is not
supplied by nor is it available from the factory.
500-S, 750-S, 1000-S, 1000-UP • INSTALLATION/OPERATION/SERVICE MANUAL • 10.
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INSTALLATIO N
SI TE INS TALLATIO N
DRIP TRAY INSTALLATION INSTRUCTIONS - 500-S, 750-S, 1000-S
STANDARD DRIP PAN*
[BOTTOM OF OVEN INTERIOR
• BELOW SIDE-RACKS]
HANG DRIP TRAY ON SCREWS
DRIP
TRAY*
*SEE ALTO-SHAAM PARTS LIST FOR ALTO-SHAAM PART NUMBERS.
WA R N I N G
FAILURE TO PROPERLY INSTALL THE
DRIP TRAY CAN OR WILL CAUSE
MAJOR EQUIPMENT DAMAGE AND
WILL RESULT IN A LEAKAGE
HAZARD THAT CAN CAUSE
PERSONAL INJURY.
500-S, 750-S, 1000-S, 1000-UP • INSTALLATION/OPERATION/SERVICE MANUAL • 11.
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INSTALLATIO N
SIT E INSTAL LATIO N
DRIP TRAY INSTALLATION INSTRUCTIONS - 1000-UP
ባ
ቢ
ቤ
ብ
Item Description
Qty
1
1
2
3
4
Double-Sided Tape
Drip Tray Holder
8-32 x 1/4" Phil Screw
Drip Tray
1
3
1
1. Poke holes through double-sided tape ቢ which is attached to the back of drip tray holder ባ.
2. Remove backing on double-sided tape ቢ.
3. Put screws ቤ through holes and attach drip tray holder ባ to unit.
4. Optional - apply a line of food-grade silicone caulk along top edge of drip tray holder ባ to seal.
5. Place drip tray ብ in drip tray holder ባ.
WA R N I N G
FAILURE TO PROPERLY INSTALL THE
DRIP TRAY CAN OR WILL CAUSE
MAJOR EQUIPMENT DAMAGE AND
WILL RESULT IN A LEAKAGE
HAZARD THAT CAN CAUSE
PERSONAL INJURY.
500-S, 750-S, 1000-S, 1000-UP • INSTALLATION/OPERATION/SERVICE MANUAL • 12.
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INSTALLATIO N
ELECTR ICAL
Hard wired models:
1. An identification tag is permanently mounted on
the cabinet.
2. Plug cabinet into a properly grounded receptacle
ONLY, positioning the unit so the power supply cord
is easily accessible in case of an emergency.
Hard wired models must be equipped with a
country certified external allpole disconnection
switch with sufficient contact separation.
If a power cord is used for the connection of the
product an oil resistant cord like H05RN or H07RN
or equivalent must be used.
Arcing will occur when connecting or disconnecting
the unit unless all controls are in the “OFF” position.
3. If necessary, a proper receptacle or outlet
configuration as required for this unit, must be
installed by a licensed electrician in accordance with
applicable, local electrical codes.
D A N G E R
ENSURE POWER SOURCE
MATCHES VOLTAGE STAMPED
ON APPLIANCE NAMEPLATE.
For 230V:
To prevent an electrical shock hazard between the
appliance and other appliances or metal parts in
close vicinity, an equalization-bonding stud is
provided. An equalization bonding lead must be
connected to this stud and the other appliances /
metal parts to provide sufficient protection against
potential difference. The terminal is marked with the
following symbol.
D A N G E R
To avoid electrical shock, this
appliance MUST be adequately
grounded in accordance with local
electrical codes or, in the absence of
local codes, with the current edition
of the National Electrical Code
ANSI/NFPA No. 70. In Canada, all
electrical connections are to be
made in according with CSA C22.1,
Canadian Electrical Code Part 1 or
local codes.
NOTE:
230V appliances must be connected to an electrical
circuit that is protected by an external GFCI outlet.
ELECTRICAL - 500-S
ELECTRICAL - 1000-S
VOLTAGE
PHASE CYCLE/ HZ AMPS
kW
CORD
&
PLUG
VOLTAGE
PHASE CYCLE/ HZ AMPS
K
W
CORD
NEMA 5-15P
15A-125V PLUG
NEMA 6-15P
&
PLUG
120 (AGCY)
1
1
60
60
8.3
8.4
1.0
1.0
1.0
.76
1.0
NEMA 5-15P
15A-125V PLUG
NEMA 6-15P
15A-250V PLUG
(USA ONLY)
,
120 (AGCY)
1
1
60
60
8.0
8.6
.96
1.03
.96
.78
1.03
,
120
120
208-240 (AGCY) 1
60
60
60
4.2
3.7
4.2
,
208-240 (AGCY) 1
60
60
60
4.0
3.7
4.3
,
at 208
at 240
1
1
at 208
at 240
1
1
15A-250V
PLUG (USA ONLY)
230 (AGCY)
1
1
50
50
4.1
4.0
.95
.93
CEE 7/7,
220-230V PLUG
230 (AGCY)
1
1
50
50
3.8
4.1
.88
.95
CEE 7/7,
220-230V PLUG
230
230
ELECTRICAL - 750-S
ELECTRICAL - 1000-UP
VOLTAGE
PHASE CYCLE/ HZ AMPS
kW
CORD
NEMA 5-15P
15A-125V PLUG
NEMA 6-15P
15A-250V PLUG
(USA ONLY)
&
PLUG
VOLTAGE
PHASE CYCLE/ HZ AMPS
kW
CORD
&
PLUG
120 (AGCY)
1
1
60
60
9.0
9.0
1.08
1.08
1.08
.81
1.08
,
120 (AGCY)
1
1
60
60
16.0
16.0
1.9
1.9
1.9
1.4
1.9
NEMA 5-20P
20A-125V PLUG
NEMA 6-15P
15A-250V PLUG
,
120
120
208-240 (AGCY) 1
60
60
60
4.5
3.9
4.5
,
208-240 (AGCY)
at 208
1
1
1
60
60
60
8.0
6.9
8.0
,
at 208
at 240
1
1
USA ONLY)
(
at 240
230 (AGCY)
1
1
50
50
4.3
4.3
1.0
.99
CEE 7/7,
220-230V PLUG
230 (AGCY)
1
1
50
50
7.7
7.7
1.8
1.8
CEE 7/7,
220-230V PLUG
230
230
500-S, 750-S, 1000-S, 1000-UP • INSTALLATION/OPERATION/SERVICE MANUAL • 13.
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INSTALLATIO N
USER SA FETY INFO RMATION
This appliance is intended for use in commercial
establishments where all operators are familiar
BEFORE INITIAL USE:
with the purpose, limitations, and associated hazards 1. Clean both the interior and exterior of the unit
of this appliance. Operating instructions and
warnings must be read and understood by all
operators and users.
with a damp, clean cloth and mild soap solution.
Rinse carefully.
2. Clean and install the cabinet side racks. Shelves
should be positioned with the curved end up and
toward the back of the unit (reach-in models).
1. Unit must be connected to the appropriate
power source.
2. Use hand protection when handling hot items.
3. Preheat the unit for 30 minutes before use.
4. Be certain only hot foods are placed into the unit.
HEATING CHARACTERISTICS
The cabinet is equipped with a special heating cable.
Through this Halo Heat concept, the heating cable is
mounted against the walls of the unit to provide an
evenly applied heat source controlled by a thermostat.
The design and operational characteristics of the unit
eliminate the need for a moisture pan or a heat
circulating fan. Through even heat application,
the quality of food products is maintained up to
several hours or more.
C A U T I O N
METAL PARTS OF THIS EQUIPMENT
BECOME EXTREMELY HOT WHEN IN
OPERATION. TO AVOID BURNS,
ALWAYS USE HAND PROTECTION
WHEN OPERATING THIS APPLIANCE.
500-S, 750-S, 1000-S, 1000-UP • INSTALLATION/OPERATION/SERVICE MANUAL • 14.
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OP ERATION
MANUAL CONTROL OPERATION
1. PREHEAT AT 200°F (93°C) FOR 30
open or closed will also depend on the type of
food being held. When holding food for
MINUTES BEFORE LOADING FOOD.
Push power switch to “ON” position. The power
button will illuminate.
prolonged periods, it is advisable to periodically
check the internal temperature of each item to
assure maintenance of the proper temperature
range. Reset the holding temperature accordingly.
2. Rotate the control knob to 200°F (93°C).
The Set temperature will appear in the Digital
Display
and the temperature display light
TO TOGGLE BETWEEN FAHRENHEIT
AND CELSIUS
S200
will illuminate. Press the Temperature Display
Button at any time to display the Actual inside
The factory default is Fahrenheit. To change to
Celsius:
air temperature
.
A190
3. When the inside air temperature reaches the
desired holding temperature, the temperature
display light will turn off.
1. With the control OFF (i.e. temperature setting in
the OFF position), press and hold the
Temperature Display button for 5 seconds.
4. Load the cabinet with hot food only.
2. The control will show “degC” for 3 seconds to
verify selection and then show the temperature.
(Set Point or Actual, whichever the user has
selected) in ºC.
The purpose of the holding cabinet is to maintain
hot food at proper serving temperatures. Only
hot food should be placed into the cabinet.
Before loading the unit with food, use a food
thermometer to make certain all food products
are at an internal temperature range of 140° to
160°F (60° to 71°C). All food not within the
proper temperature range should be heated
before loading into the holding cabinet.
3. Repeat to toggle to Fahrenheit.
No te: With a p o w er failure, facto ry test, etc., the
co ntro l w ill retain the ºC o r ºF setting selected by the
user w hen p o w er is resto red .
POWER FAILURE
5. Check to make certain the cabinet door is
securely closed, and rotate the control knob to
160°F (71°C).
When power is lost, then resumes, the display will
flash “-AC-” for 4 seconds, then display the set
holding temperature for 4 seconds and will alternate
until acknowledged. To acknowledge, press any key.
THIS WILL NOT NECESSARILY
BE THE FINAL SETTING.
This feature will alert you when there is a power
failure, indicating that food safety may be
compromised.
The proper temperature range for the food being
held will depend on the type and quantity of
product. Whether or not the door vents should be
Temp
Display
Light
Temperature
Control Knob
Digital
Display
I
o
Temperature
Display
On/Off
Power
Switch
Button
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OP ERATIO N
OPTIONAL ELECTRONIC CONTROL IDENTIFICATION
ᕃ
POWER ON INDICATOR LIGHT
ᕃ
POWER ON INDICATOR LIGHT
ᕄ
ᕄ
ON/OFF KEY
ON/OFF KEY
ᕅ
ᕅ
HEAT INDICATOR
HEAT INDICATOR
ᕆ
ᕆ
LED DISPLAY
LED DISPLAY
ᕇ
ᕇ
LOCK INDICATOR
LOCK INDICATOR
ᕈ
ᕈ
UP/DOWN
UP/DOWN
ARROW KEYS
ARROW KEYS
1
2
3
4
5
6
ᕉ
SHELF TIMER KEYS
OPTIONAL ELECTRONIC HOLDING CABINET CONTROL SET-UP
ON/OFF KEY
FAHRENHEIT/CELSIUS
Press the ON/OFF key once and the power
With the control off, to choose between
°F/ °C
indicator light will illuminate. Press and hold
the ON/OFF key until the LED display turns
off (at least three seconds) and power
indicator light goes out.
Fahrenheit and Celsius, press and hold the UP
arrow key until either °F or °C is shown in
LED display. Release key when desired
setting is displayed.
The control has a four-digit LED display. When
the display is on, it will show current holding
temperature, as well as diagnostic information.
UP/DOWN ARROW KEY
The UP and DOWN arrow keys are used for a
variety of settings when selecting the holding
temperature. If an arrow key is pressed and
released the display will show the current set
temperature for two seconds. If an arrow key
is held (at least eight seconds), the value will
change at a rapid rate. If the arrow key is
pressed and released in rapid succession, the
set temperature will change by increments of
one degree.
CONTROL LOCK
The warmer controls can be locked so that no
changes can be made to the set temperature.
To lock the display, press and hold the
ON/OFF key and the Up Arrow key at the
same time. The lock LED will illuminate.
When the lock LED is illuminated, additional
programming will not be functional other than
the key sequence required to unlock the panel.
ENABLE / DISABLE BEEPER
A beeper sounds when an error code is
displayed. To choose between beeper on
and beeper off mode, the control must be
off, then press and hold the DOWN arrow
key until either "ON" or "OFF" is shown
in the LED display. Release arrow key
when desired mode is displayed.
To unlock the display, press and hold the
ON/OFF key and the Down Arrow key at the
same time. The lock LED will extinguish. The
panel keys will resume normal function.
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OP ERATION
OPTIONAL ELECTRONIC HOLDING CABINET CONTROL OPERATION
1. Preheat at 200°F (93°C)
for 30 minutes.
thermometer to make certain all products are at
an internal temperature range of 140° to 160°F
(60° to 71°C). Any food product not within the
proper temperature range should be heated before
loading into the holding cabinet.
Press the ON key, and set
the temperature to 200°F
(93°) by using the
UP/DOWN arrow keys.
Allow a minimum of 30
3. Reset the control to 160°F (71°C).
Check to make certain the cabinet door is securely
closed, and reset to 160°F (71°C) by using the
UP/DOWN keys
minutes preheating time before loading the
holding cabinet with food. Closing the vents on
the inside of the door will speed the preheating
process. The LED heat indicator light will go
“Out” after approximately 30 minutes preheat
time, or when the air temperature inside the unit
reaches the temperature set by the operator. The
Set indicator will light up anytime the temperature
is set or reset.
THIS WILL NOT NECESSARILY
BE THE FINAL SETTING.
The proper temperature range and OPEN or CLOSED
door vent position will depend on the type and
quantity of product. When holding food for
prolonged periods, it is advisable to periodically
check the internal temperature of each item with a
food thermometer to assure maintenance of the
proper temperature range of 140° to 160°F
(60° to 71°C).
2. Load with hot food only.
The purpose of the holding cabinet is to maintain
hot food at proper serving temperature. Only hot
food should be placed into the cabinet. Before
loading the cabinet with food, use a food
OPTIONAL ELECTRONIC HOLDING CABINET SPECIAL FEATURES
HACCP DOCUMENTATION WITH
KITCHEN MANAGEMENT
HEAT RECOVERY
The patented SureTemp™ heat recovery system in
this unit will immediately compensate for any loss
of heat when the door is opened. In order to
maintain a more consistent cavity temperature, the
control will automatically apply heat to the unit's
interior while the door is open and for a short time
after the door is closed. If the door remains open for
more than three minutes, the solid state electronic
control will sound three rapid beeps every ten
seconds until the door is closed.
Hard wired, web-based software incorporates the
latest technology providing the ability to program,
control, monitor, and store all relevant cooking and
hot food holding data through the Internet from a
single site or multiple sites. Automated sampling,
record keeping, and set-point validation meet the
requirements of established HACCP criteria.
Designed to help manage the fully integrated food
service facility.
• HACCP compliant automated logging/
HACCP DOCUMENTATION
database storage
Hard wired, web-based documentation software
provides both a simple and effective method of
temperature recording. The system is designed
• Printed HACCP reports
• Data analysis for corrective action
• “Real time” sensor values and alarms
• Alarm notification via e-mail, pager, mobile phone
to interface with Alto-Shaam electronic cook/hold
ovens, hot food holding cabinets, Combitherm®
combi oven/steamers, and Quickchillers™. All
relevant information is recorded and stored, and is
accessible from the convenience of one or more
computer stations. Stored information is displayed
in a detailed overview for evaluation and printing
as required.
• Supports up to 16 appliance addresses on
one network
For more information refer to HACCP Spec Sheet #9015.
• Records cooking and holding time and temperature
• Pass/fail summary for review or printing
• Automatic data storage accessible in a variety
of formats
• Supports up to 16 appliance addresses on one network
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OP ERATIO N
ELECTRONIC CONTROL TIMER PROGRAMMING
The Multiple Shelf Timer Key option is available for
LOCK
ON/OFF
KEY
POWER
INDICATOR
LIGHT
INDICATOR
hot food holding units with the electronic control.
LED
DISPLAY
These keys monitor food safety by using a timer-
based "First-In, First-Out" product management
UP/DOWN
system. Products should be cooked to HACCP
ARROWS
HEAT
INDICATOR
LIGHT
recommended internal temperature and then held
in the unit. The Timer system allows operator to
select holding times when the unit is loaded.
1
2
3
4
5
6
Multiple timer keys correspond to various pan
locations in the holding unit. As the timers expire,
alarms notify the operator.
SHELF TIMER KEYS
5. Press Shelf Timer Key.
Timer Programming Information
Activate the shelf timer by pressing the
corresponding button. Shelf LED display will
illuminate and the count down will begin.
1. Turn On/Off Control Key OFF.
Press the On/Off Key until the display turns
OFF (at least 3 seconds) and On/Off Key's
Power Indicator Light goes out.
The timer LED’s will illuminate as follows:
a) All expired timers will flash quickly (may be
more than one)
b) The timer with the shortest amount of time
remaining will flash slowly.
c) All other active timers will be illuminated
(may be more than one).
Note: The following steps can only be done when
the On/Off Control Key is OFF.
2. Set Shelf Timer Keys.
Press and hold a Shelf Timer Key (at least
3 seconds) until the countdown time is shown
in the LED display. Use the Up or Down
Arrow Key to change the time desired.
Time will display as HH:MM if set for longer
than 60 minutes, or HH:SS if set for less than
60 minutes.
6. Turn OFF alarm.
Alarm will sound as time expires.
Press expired Shelf Timer Key to turn the
alarm OFF.
To Cancel a Timer:
Press and hold desired Shelf Timer Key for
two seconds.
3. Set Additional Timer Keys.
Repeat step 2 for each Shelf Timer Key
to be programmed.
Power Failure:
The Power Indicator Light by On/Off Power Key
will blink to indicate a power failure. To stop the
blinking, simply depress On/Off Key. The
memory will not be impaired.
4. Turn On/Off Power Key ON.
Using the timer, press the On/Off key to
turn ON unit. Power Indicator Light
will illuminate.
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OP ERATION
GENER AL HOLDING GUIDELINE S
Chefs, cooks and other specialized food service
personnel employ varied methods of cooking. Proper
holding temperatures for a specific food product must
be based on the moisture content of the product,
product density, volume, and proper serving
temperatures. Safe holding temperatures must also
be correlated with palatability in determining the
length of holding time for a specific product.
H O L D I N G T E M P E R AT U R E R A N G E
MEAT
BEEF ROAST — Rare
FAHRENHEIT
130°F
CELSIUS
54°C
BEEF ROAST — Med/Well Done
BEEF BRISKET
CORN BEEF
155°F
68°C
160° — 175°F
160° — 175°F
160° — 175°F
130°F
71° — 79°C
71° — 79°C
71° — 79°C
54°C
PASTRAMI
PRIME RIB — Rare
STEAKS — Broiled/Fried
RIBS — Beef or Pork
VEAL
140° — 160°F
160°F
60° — 71°C
71°C
Halo Heat maintains the maximum amount of product
moisture content without the addition of water, water
vapor, or steam. Maintaining maximum natural
product moisture preserves the natural flavor of the
product and provides a more genuine taste. In
addition to product moisture retention, the gentle
properties of Halo Heat maintain a consistent
temperature throughout the cabinet without the
necessity of a heat distribution fan, thereby
preventing further moisture loss due to evaporation
or dehydration.
160° — 175°F
160° — 175°F
160° — 175°F
160° — 175°F
71° — 79°C
71° — 79°C
71° — 79°C
71° — 79°C
HAM
PORK
LAMB
POULTRY
CHICKEN — Fried/Baked
DUCK
160° — 175°F
160° — 175°F
160° — 175°F
160° — 175°F
71° — 79°C
71° — 79°C
71° — 79°C
71° — 79°C
TURKEY
GENERAL
FISH/SEAFOOD
FISH — Baked/Fried
LOBSTER
160° — 175°F
160° — 175°F
160° — 175°F
71° — 79°C
71° — 79°C
71° — 79°C
SHRIMP — Fried
When product is removed from a high temperature
cooking environment for immediate transfer into
equipment with the lower temperature required for
hot food holding, condensation can form on the
outside of the product and on the inside of plastic
containers used in self-service applications. Allowing
the product to release the initial steam and heat
produced by high temperature cooking can alleviate
this condition. To preserve the safety and quality of
freshly cooked foods however, a maximum of 1 to 2
minutes must be the only time period allowed for the
initial heat to be released from the product.
BAKED GOODS
BREADS/ROLLS
120° — 140°F
49° — 60°C
MISCELLANEOUS
CASSEROLES
DOUGH — Proofing
EGGS —Fried
FROZEN ENTREES
HORS D'OEUVRES
PASTA
160° — 175°F
80° — 100°F
150° — 160°F
160° — 175°F
160° — 180°F
160° — 180°F
160° — 180°F
180°F
71° — 79°C
27° — 38°C
66° — 71°C
71° — 79°C
71° — 82°C
71° — 82°C
71° — 82°C
82°C
PIZZA
POTATOES
PLATED MEALS
SAUCES
140° — 165°F
140° — 200°F
140° — 200°F
160° — 175°F
60°— 74°C
60° — 93°C
60° — 93°C
71° — 79°C
SOUP
Most Halo Heat holding equipment is provided with
a thermostat control between 60° and 200°F
(16° to 93°C). If the unit is equipped with vents,
close the vents for moist holding and open the vents
for crisp holding.
VEGETABLES
THE HOLDING TEMPERATURES LISTED ARE SUGGESTED
GUIDELINES ONLY. ALL FOOD HOLDING SHOULD BE BASED ON
INTERNAL PRODUCT TEMPERATURES. ALWAYS FOLLOW LOCAL
HEALTH (HYGIENE) REGULATIONS FOR ALL INTERNAL
TEMPERATURE REQUIREMENTS.
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CARE AND CLEA NING
CLEANING AND PREVENTIVE MAINTENANCE
PROTECTING STAINLESS STEEL SURFACES
CLEANING AGENTS
It is important to guard against
corrosion in the care of
Use non-abrasive cleaning products designed for
use on stainless steel surfaces. Cleaning agents
must be chloride-free compounds and must not
contain quaternary salts. Never use hydrochloric
acid (muriatic acid) on stainless steel surfaces.
Always use the proper cleaning agent at the
manufacturer's recommended strength.
stainless steel surfaces.
Harsh, corrosive, or
inappropriate chemicals can
completely destroy the
protective surface layer of stainless steel.
Abrasive pads, steel wool, or metal implements
will abrade surfaces causing damage to this
protective coating and will eventually result in
areas of corrosion. Even water, particularly hard
water that contains high to moderate
concentrations of chloride, will cause oxidation
and pitting that result in rust and corrosion. In
addition, many acidic foods spilled and left to
remain on metal surfaces are contributing factors
that will corrode surfaces.
Contact your local cleaning supplier for
product recommendations.
CLEANING MATERIALS
The cleaning function can usually be accomplished
with the proper cleaning agent and a soft, clean
cloth. When more aggressive methods must be
employed, use a non-abrasive scouring pad on
difficult areas and make certain to scrub with the
visible grain of surface metal to avoid surface
scratches. Never use wire brushes, metal scouring
pads, or scrapers to remove food residue.
Proper cleaning agents, materials, and
methods are vital to maintaining the appearance
and life of this appliance. Spilled foods should be
removed and the area wiped as soon as possible
but at the very least, a minimum of once a day.
Always thoroughly rinse surfaces after using a
cleaning agent and wipe standing water as quickly
as possible after rinsing.
C A U T I O N
TO PROTECT STAINLESS STEEL
SURFACES, COMPLETELY AVOID
THE USE OF ABRASIVE CLEANING
COMPOUNDS, CHLORIDE BASED
CLEANERS, OR CLEANERS
CONTAINING QUATERNARY SALTS.
NEVER USE HYDROCHLORIC ACID
(MURIATIC ACID) ON STAINLESS
STEEL. NEVER USE WIRE
BRUSHES, METAL SCOURING
PADS OR SCRAPERS.
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CARE AND CLEA NING
EQUIPMENT CARE
11. To help maintain the protective film coating on
polished stainless steel, clean the exterior of the
cabinet with a cleaner recommended for
stainless steel surfaces. Spray the cleaning
agent on a clean cloth and wipe with the grain
of the stainless steel.
Under normal circumstances, this
oven should provide you with long
and trouble free service. There is no
preventative maintenance required,
however, the following Equipment
Care Guide will maximize the potential life and
trouble free operation of this oven.
The cleanliness and appearance of this equipment
will contribute considerably to operating efficiency
and savory, appetizing food. Good equipment that
is kept clean works better and lasts longer.
12. Clean any glass with a window cleaner.
Always follow appropriate state or local health
(hygiene) regulations regarding all applicable
cleaning and sanitation requirements for equipment.
CLEAN THE DOOR VENTS
Door vents need to be inspected and cleaned
as required.
CLEAN DAILY
1. Disconnect unit from power
source, and let cool.
CLEAN THE PROBES DAILY
2. Remove all detachable items
such as wire shelves, side
racks, and drip pans. Clean
these items separately.
3. Wipe the interior metal surfaces
of the oven with a paper towel to
remove loose food debris.
4. Clean the interior metal surfaces of the cabinet
with a damp clean cloth or sponge and any
good commercial detergent.
NOTE: Avoid the use of abrasive cleaning
compounds, chloride based cleaners, or
cleaners containing quaternary salts. Never
use hydrochloric acid (muriatic acid) on
stainless steel.
Remove all food soil from probes.
Wipe entire probe and cable
assembly with warm detergent
solution and a clean cloth.
Remove detergent by wiping
each probe and cable with clean
rinse water and a cloth. Wipe
probes and probe brackets with
disposable alcohol pad or sanitizing solution
recommended for food contact surfaces. Allow probe
and cable to air dry in probe holding bracket.
CHECK THE COOLING FAN IN THE OVEN
CONTROL AREA
While the oven is warm, check that the cooling fan in
the oven control area is functioning. The fan is located
at the back of the unit, toward the top.
5. Spray heavily soiled areas with a water soluble
degreaser and let stand for 10 minutes, then
remove soil with a plastic scouring pad.
CHECK OVERALL CONDITION OF
OVEN ONCE A MONTH
6. Wipe control panel, door vents, door handles,
and door gaskets thoroughly since these areas
harbor food debris.
Check the oven once a month for physical damage and
loose screws. Correct any problems before they begin
to interfere with the operation of the oven.
7. Rinse surfaces by wiping with sponge and clean
warm water.
DANGER
8. Remove excess water with sponge and wipe dry
with a clean cloth or air dry. Leave doors open
until interior is completely dry. Replace side
racks and shelves.
AT NO TIME SHOULD THE INTERIOR
OR EXTERIOR BE STEAM CLEANED,
HOSED DOWN, OR FLOODED WITH
WATER OR LIQUID SOLUTION OF
ANY KIND. DO NOT USE WATER JET
TO CLEAN.
9. Wipe door gaskets and control panel dry with a
clean, soft cloth.
10. Interior can be wiped with a sanitizing solution
after cleaning and rinsing. This solution must
be approved for use on stainless steel food
contact surfaces.
SEVERE DAMAGE OR
ELECTRICAL HAZARD
COULD RESULT.
WARRANTY BECOMES VOID IF
APPLIANCE IS FLOODED
DANGER
DISCONNECT UNIT FROM
POWER SOURCE BEFORE
CLEANING OR SERVICING.
DO NOT USE OVEN IF CONTROLS ARE NOT
PROPERLY FUNCTIONING
Refer to the Trouble Shooting Guide located in this
manual or call an authorized service technician.
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SA NITATI ON
Food flavor and aroma are usually so closely
related that it is difficult, if not impossible, to
separate them. There is also an important,
inseparable relationship between cleanliness and
food flavor. Cleanliness, top operating efficiency,
and appearance of equipment contribute
considerably to savory, appetizing foods.
Good equipment that is kept clean, works
better and lasts longer.
The most accurate method of measuring safe
temperatures of both hot and cold foods is by
internal product temperature. A quality
thermometer is an effective tool for this purpose,
and should be routinely used on all products that
require holding at a specific temperature.
A comprehensive sanitation program should focus
on the training of staff in basic sanitation
procedures. This includes personal hygiene,
proper handling of raw foods, cooking to a safe
internal product temperature, and the routine
monitoring of internal temperatures from receiving
through service.
Most food imparts its own particular aroma and
many foods also absorb existing odors.
Unfortunately, during this absorption, there is no
distinction between GOOD and BAD odors. The
majority of objectionable flavors and odors
troubling food service operations are caused by
bacteria growth. Sourness, rancidity, mustiness,
stale or other OFF flavors are usually the result of
germ activity.
Most food-borne illnesses can be prevented
through proper temperature control and a
comprehensive program of sanitation. Both these
factors are important to build quality service as the
foundation of customer satisfaction. Safe food
handling practices to prevent food-borne illness is
of critical importance to the health and safety of
your customers.
The easiest way to insure full, natural food flavor is
through comprehensive cleanliness. This means
good control of both visible soil (dirt) and invisible
soil (germs). A thorough approach to sanitation
will provide essential cleanliness. It will assure an
attractive appearance of equipment, along with
maximum efficiency and utility. More importantly,
a good sanitation program provides one of the key
elements in the prevention of food-borne illnesses.
HACCP, an acronym for Hazard Analysis (at)
Critical Control Points, is a quality control program
of operating procedures to assure food integrity,
quality, and safety. Taking steps necessary to
augment food safety practices are both cost
effective and relatively simple. While HACCP
guidelines go far beyond the scope of this manual,
additional information is available by contacting:
A controlled holding environment for prepared
foods is just one of the important factors involved
in the prevention of food-borne illnesses.
Temperature monitoring and control during
receiving, storage, preparation, and the service of
foods are of equal importance.
CENTER FOR FOOD SAFETY AND APPLIED
NUTRITION FOOD AND DRUG ADMINISTRATION
1-888-SAFEFOOD
INTERNAL FOOD PRODUCT TEMPERATURES
HOT FOODS
40° TO 140°F
70° TO 120°F
140° TO 165°F
COLD FOODS
ABOVE 40°F
36°F TO 40°F
FROZEN FOODS
ABOVE 32°F
0° TO 32°F
DANGER ZONE
CRITICAL ZONE
SAFE ZONE
(4° TO 60°C)
(21° TO 49°C)
(60° TO 74°C)
DANGER ZONE
SAFE ZONE
(ABOVE 4°C)
(2°C TO 4°C)
DANGER ZONE
CRITICAL ZONE
SAFE ZONE
(ABOVE 0°C)
(-18° TO 0°C)
(-18°C or below)
0°F or below
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SERVI CE
TH ER MOS TAT ACCURA CY
The electronic thermostat is a precise
instrument and is designed to offer trouble free
service. If you suspect the temperature inside
the holding compartment does not match the
temperature indicated on the digital display,
follow the instructions listed below.
1. Check to make certain the unit voltage
matches the power source. A power source
less than that required to operate the unit
will result in inaccurate temperatures.
2. Verify the temperature inside the
holding compartment with a qualify
thermal indicator.
DANGER
A. With the exception of the wire
shelves, completely empty the
DISCONNECT UNIT FROM
POWER SOURCE BEFORE
CLEANING OR SERVICING.
holding compartment.
B. Make certain the holding cabinet
sensor, located inside the holding
compartment at the left side of the unit,
is completely clean.
C. Suspend the thermal indicator in the
center of the holding compartment.
D. Allow the temperature set on the
electronic thermostat to stabilize for a
minimum of one hour before comparing
the digital display with the reading on
the thermal indicator.
C A U T I O N
THIS SECTION IS PROVIDED FORTHE ASSISTANCE
OF QUALIFIED SERVICETECHNICIANS ONLY AND
IS NOT INTENDED FOR USE BY UNTRAINED OR
UNAUTHORIZED SERVICE PERSONNEL.
DO NOT OPEN THE CABINET DOOR(S)
DURING THE TEMPERATURE
STABILIZATION PERIOD.
If the reading on the thermal indicator does not
match the digital display, there may be a
problem with the air sensor. See
troubleshooting guide in this manual; or call
the factory service department for advice.
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SERVICE
TROUBLESHOOTING - MANUAL CONTROL
Error
Code Description/Results
Possible Cause
Service Required
E-10
Air Sensor Fault (shorted)
Inoperative Unit
Air sensor is shorted.
Air sensor defective?
Test air sensor by placing sensor in ice water bath 32°F (0°C) and using an
ohmmeter set on the ohm scale. The reading should be 100 ohms resistance. If it
is more than 2 ohms higher or lower, sensor needs to be replaced. If Ohm reading
is 100, replace display. If Ohm reading is not 100, replace sensor.
E-11
E-30
Air Sensor Fault (open)
Inoperative Unit
Air sensor is open or connection failure.
Air sensor defective? See above for air sensor test.
Under temperature
Unit door closed? Door gasket need replacement? Preheat skipped?
Unit overloaded or holding frozen product? Defective air sensor or probe?
Defective solid state relay? Bad wire connections or open heating cable?
If none of the above, contact Alto-Shaam Service Department.
Oven will not reach set temperature
E-31
E-70
Over temperature
Unit has exceeded its maximum allowable set temperature by 25 degrees for at
least 3 minutes. Unit will shut down.
Unit will shut down
Defective sensor or poor sensor connection?
Defective relay?
Shorted heater element?
If none of the above, contact Alto-Shaam Service Department.
Configuration error
Contact Alto-Shaam Service Department for correct DIP-switch settings.
Inoperative Unit
E-82
or
E-83
EEPROM Error - Bad Checksum
Contact Alto-Shaam Service Department for help resetting the control.
Inoperative Unit
E-90
E-91
-AC-
Button shorted
Stuck button on control panel. Check buttons.
Inoperative Control
If control is still inoperative, contact Alto-Shaam Service Department.
Input failure
Contact Alto-Shaam Service Department.
Press any key to acknowledge.
Power Failure
This section is provided for the assistance of qualified technicians only and is not intended for use by
®
untrained or unauthorized service personnel. If your Alto-Shaam unit is not operating properly, check the
®
following before calling your Authorized Alto-Shaam Service Agent:
ꢀ Check the power flow to the unit. Plug in outlet? Circuit breaker switch at back of unit turned on?
®
Do not attempt to repair or service the holding cabinet beyond this point. Contact Alto-Shaam for the
nearest authorized service agent. Repairs made by any other service agents without prior authorization
by Alto-Shaam® will void the warranty on the unit.
DANGER
C A U T I O N
THIS SECTION IS PROVIDED FOR THE ASSISTANCE
OF QUALIFIED SERVICE TECHNICIANS ONLY AND
IS NOT INTENDED FOR USE BY UNTRAINED OR
UNAUTHORIZED SERVICE PERSONNEL.
DISCONNECT UNIT FROM
POWER SOURCE BEFORE
CLEANING OR SERVICING.
500-S, 750-S, 1000-S, 1000-UP • INSTALLATION/OPERATION/SERVICE MANUAL • 24.
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SERVI CE
TRO UBL ESHO OT ING - EL ECTRONIC CONTR OL OPTION
TROUBLE
POSSIBLE CAUSE
Control will not turn on.
The unit is not connected to a power source
(plugged in).
The main power switch is in the off position.
Insufficient voltage
Control operates but cannot control temperature.
Control operates but unit does not heat.
Defective air sensor or poor sensor connection.
Control is not calibrated.
Defective heating element or damaged heating
element connection.
Defective air sensor or poor sensor connection.
Control is not calibrated.
Open heating element or poor heating element
connection.
This section is provided for the assistance of qualified technicians only and is not intended for use by
®
untrained or unauthorized service personnel. If your Alto-Shaam unit is not operating properly, check the
®
following before calling your Authorized Alto-Shaam Service Agent:
ꢀ Check the power flow to the unit. Plug in outlet? Circuit breaker switch at back of unit turned on?
®
Do not attempt to repair or service the holding cabinet beyond this point. Contact Alto-Shaam for the
nearest authorized service agent. Repairs made by any other service agents without prior authorization
by Alto-Shaam® will void the warranty on the unit.
DANGER
C A U T I O N
THIS SECTION IS PROVIDED FOR THE ASSISTANCE
OF QUALIFIED SERVICE TECHNICIANS ONLY AND
IS NOT INTENDED FOR USE BY UNTRAINED OR
UNAUTHORIZED SERVICE PERSONNEL.
DISCONNECT UNIT FROM
POWER SOURCE BEFORE
CLEANING OR SERVICING.
500-S, 750-S, 1000-S, 1000-UP • INSTALLATION/OPERATION/SERVICE MANUAL • 25.
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SERVI CE
SERVICE PARTS
750-S Unit Shown
9
10
6
34
24
36
15
33
16 32 25 12
8
SECTION A-A
23
14
26
27
A
A
17
35
38
37
1
2
31
21
29
7
4
28
5
20
13
22
11
3
30
18
19
500-S, 750-S, 1000-S, 1000-UP • INSTALLATION/OPERATION/SERVICE MANUAL • 26.
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SERVI CE
SERVICE PART S
MODEL >
DESCRIPTION
VENT PANEL
500-S
750-S
1000-S
ITEM
PART NO. QTY PART NO. QTY PART NO. QTY
1
2
3
13115
13116
13675
2
2
2
12863
12864
13675
2
2
2
12863
12864
13676
2
2
2
VENT SLIDE
SHIM, HINGE
SLAB DOOR ASSY.
4
55649
1
55648
1
55646
1
(INCLUDES VENTS AND GASKET)
BRACKET, SIDE PANEL
BONNET, TOP COVER
PANEL, SIDE, STD
5
6
7
1003649
1003889
1007199
5002725
1007198
1007197
1005886
1006871
1007145
1008272
5002731
5005986
5009353
BK-27878
4874
4
1
1003649
1003888
1005959
5002726
1006747
1006710
1005886
1006871
1007145
1008272
5002731
5005405
5009347
BK-27878
4874
4
1
1003649
1003887
1003468
5005612
1004988
1006697
1005886
1006871
1007145
1008272
5002686
5005327
5009114
BK-27878
4874
4
1
2
2
2
PANEL, SIDE, HD
2
2
2
8
OUTER BACK PANEL, STD
OUTER BACK PANEL, HD
NON-SENSOR COVER
NON-PRODUCT PROBE SEAL
CASTER SPACER
1
1
1
1
1
1
9
1
1
1
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
1
1
1
12
1
12
1
12
1
BRACKET, SENSOR MTG.
CORNER TUBE WELD
SPOT, INNER TUBE, BACK
BONNET ASSY, SPOT
4
4
4
1
1
1
1
1
1
SENSOR MOUNTING BLOCK
ELEMENT KIT
1
1
1
1
1
1
CASTER, RIGID
CS-25674
CS-25675
GS-23790
HD-27080
HG-2015
IN-2003
2
CS-25674
CS-25675
GS-22951
HD-27080
HG-2015
IN-2003
2
CS-25674
CS-25675
GS-22952
HD-27080
HG-2535
IN-2003
2
CASTER, SWIVEL W/ BRAKE
GASKET ASSY, DOOR
2
2
2
1
1
1
HANDLE, OFFSET MAG. LATCH
HINGE
1
1
1
1
1
1
INSULATION
1
1
1
RATING TAG
LA-26348
PR-34494
RI-2094
1
LA-26348
PR-34494
RI-2094
1
LA-26348
PR-34494
RI-2094
1
PROBE, OVEN TEMPERATURE
RIVET, BLIND, #43, LRG FLG, STNLS
RIVET, #42 STAINLESS
RIVET, BLIND, #44, STNLS
SCREW, 3/4 PAN HD
1
1
1
10
4
10
4
10
4
RI-2097
RI-2097
RI-2097
RI-2100
12
2
RI-2100
12
2
RI-2100
12
2
SC-2071
SC-2072
SC-2073
SC-2239
SC-2425
SC-2459
SR-28402
TA-25621
GS-23622
SH-2107
SC-2071
SC-2072
SC-2073
SC-2239
SC-2425
SC-2459
SR-28404
TA-25621
GS-23622
SH-2105
SC-2071
SC-2072
SC-2073
SC-2239
SC-2425
SC-2459
SR-2120
TA-25621
GS-23622
——
SCREW, 10-32 X 3/4, NF, PHIL, FLAT
SCREW, 10-32 X 1-1/2, NF, PHIL, FLAT
SCREW, 6-32 X 1/2, NC PHIL, FLAT
SCREW, 8-32 X 1/2 PHIL SCREW
SCREW, 8-32 X 1/4 PHIL SCREW
SIDE RACK, CHROME
12
4
12
4
12
4
2
2
2
4
4
4
15
2
15
2
15
2
TAPE, FOAM
1
1
1
GASKET, SIDE PANEL
4
4
4
SHELF, NICKEL CHROME
2
3
——
500-S, 750-S, 1000-S, 1000-UP • INSTALLATION/OPERATION/SERVICE MANUAL • 27.
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SERVI CE
SERVICE PARTS
1000-UP
7
9
18
11
10
34
8
19
26
26
6
33
28
17
40
3
28
1
15
12
32
5
27
20
29
16
7
1000-UP
Pass Through Option
18
11
9
10
34
8
26
26
19
28
17
28
6
21
1
33
12
3
27
15
20
5
28
32
16
500-S, 750-S, 1000-S, 1000-UP • INSTALLATION/OPERATION/SERVICE MANUAL • 28.
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SERVI CE
SERVICE PARTS
* NOT SHOWN
1000-UP
ITEM PART NO.
DESCRIPTION
QTY ITEM PART NO.
DESCRIPTION
CASTER, SWIVEL W/ BRAKE
COVER, HINGE
QTY
2
1
2
3
4
5
6
13676
1006871
1007145
1008272
1009941
1009942
1009980
1009951
1010445
1010457
1010447
4874
SHIM, HINGE
4
2
12
2
1
2
2
1
1
1
1
1
1
1
2
2
2
4
2
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
CS-24875
CV-22173
GS-23622
GS-23794
HD-27080
HG-2535
IN-2003
NON-PRODUCT PROBE SEAL*
CASTER SPACER
4
GASKETS, ADHESIVE, .125X.375
GASKET, DOOR
1
BRACKET, SENSOR MTG.*
BOTTOM PANEL
2
HANDLE, OFFSET MAG. LATCH
HINGE, PAIR
2
PANEL, SIDE, STD
2
PANEL, SIDE, HD
INSULATION*
2
7
8
9
BONNET, TOP COVER
FRONT TRIM
NU-22286
PG-25574
PR-34494
RI-2100
M4-0.7 HEX NUT 18-8*
2
3/8" HOLE PLUG*
1
REAR TRIM, STD
PROBE, OVEN TEMPERATURE*
RIVET, BLIND, #44, STNLS
SCREW, 3/4 PAN HD
2
REAR TRIM, HD
12
4
10
11
ELEMENT KIT
SC-2071
SC-2072
SC-2073
SC-22271
SC-2239
SC-2332
SC-2459
SR-2120
5009942
5009280
55646
BONNET ASSEMBLY, SPOT
BONNET ASSEMBLY, ELEC., SPOT
SOLID DOOR ASSEMBLY
DOOR ASSEMBLY W/ WINDOW
SENSOR MOUNTING BLOCK*
1-1/8" SNAP BUSHING*
CASTER, RIGID
SCREW, 10-32 X 3/4, NF, PHIL, FLAT
SCREW, 10-32 X 1-1/2, NF, PHIL
SCREWS, M4-0.7X6MM PHIL*
SCREW, 6-32 X 1/2, NC PHIL, FLAT*
SCREW,1/4-20 X 1/2, NC SLOT RND
SCREW, 8-32 X 1/4 PHIL SCREW
SIDE RACK, CHROME
20
8
12
2
55447
4
13
14
15
BK-27878
BU-3378
CS-24874
4
24
4
1000-UP WITH PASS THROUGH OPTION
* NOT SHOWN
ITEM PART NO.
DESCRIPTION
QTY ITEM PART NO.
DESCRIPTION
CASTER, SWIVEL W/ BRAKE
COVER, HINGE
QTY
2
1
2
3
4
5
6
13676
1006871
1007145
1008272
1009941
1009942
1009980
1009951
1010445
1010551
1010447
4874
SHIM, HINGE
8
2
12
2
1
2
2
1
1
1
1
1
1
1
4
4
2
4
2
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
CS-24875
CV-22173
GS-23622
GS-23794
HD-27080
HG-2535
IN-2003
NON-PRODUCT PROBE SEAL*
CASTER SPACER
8
GASKETS, ADHESIVE, .125X.375
GASKET, DOOR
1
BRACKET, SENSOR MTG.*
BOTTOM PANEL
4
HANDLE, OFFSET MAG. LATCH
HINGE, PAIR
4
PANEL, SIDE, STD
4
PANEL, SIDE, HD
INSULATION*
2
7
8
9
BONNET, TOP COVER
FRONT TRIM
NU-22286
PG-25574
PR-34494
RI-2100
M4-0.7 HEX NUT 18-8*
2
3/8" HOLE PLUG*
1
REAR TRIM, STD
PROBE*
2
REAR TRIM, STD
RIVET, BLIND, #44, STNLS
SCREW, 3/4 PAN HD, PT
SCREW, 10-32 X 3/4, NF, PHIL, FLAT
SCREW, 10-32 X 1-1/2, NF, PHIL
SCREWS, M4-0.7X6MM PHIL*
SCREW, 6-32 X 1/2, NC PHIL, FLAT*
SCREW,1/4-20 X 1/2, NC SLOT RND
SCREW, 8-32 X 1/4 PHIL SCREW
SIDE RACK, CHROME
64
8
10
11
ELEMENT KIT
SC-2071
SC-2072
SC-2073
SC-22271
SC-2239
SC-2332
SC-2459
SR-2120
5009942
5009280
55646
BONNET ASSEMBLY, SPOT
BONNET ASSEMBLY, ELEC., SPOT
SOLID DOOR ASSEMBLY
DOOR ASSEMBLY W/ WINDOW
SENSOR MOUNTING BLOCK*
1-1/8" SNAP BUSHING*
CASTER, RIGID
40
16
2
12
55447
4
13
14
15
BK-27878
BU-3378
CS-24874
4
24
4
CABLE HEATING SERVICE KIT #4874 - 500-S, 750-S, 1000-S, 1000-UP (ONE PER COMPARTMENT)
PART NO.
CB-3044
CR-3226
IN-3488
DESCRIPTION
CABLE HEATING ELEMENT
RING CONNECTOR
QTY PART NO.
DESCRIPTION
QTY
108 FT
ST-2439
NU-2215
SL-3063
TA-3540
STUD
4
4
1 FT
4
HEX NUT
8
4
INSULATION CORNER
SHOULDER BUSHING
CUP BUSHING
INSULATING SLEEVE
ELECTRICAL TAPE
BU-3105
BU-3106
1 ROLL
4
500-S, 750-S, 1000-S, 1000-UP • INSTALLATION/OPERATION/SERVICE MANUAL • 29.
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SERVI CE
BONNET ASSEMBLY
5
Manual Control
500-S, 750-S, 1000-S
208/240V Unit Shown
1
3
20
14
15
13
9
18
12
4
2
19
11
17
8
13
10
7
16
Electronic Control Option
500-S, 750-S, 1000-S
120V Unit Shown
11
33
12
21
3
9
22
13
15
20
28
25
2
14
1
27
37
5
26
35
10
24
30
31
29
6
32
34
4
7
16
36
23
17
8
29
19
18
500-S, 750-S, 1000-S, 1000-UP • INSTALLATION/OPERATION/SERVICE MANUAL • 30.
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SERVI CE
BONNET ASSEMBLY
MANUAL CONTROL - 500-S, 750-S, 1000-S
ITEM PART NO.
DESCRIPTION
BONNET, SPOT, 500-S
QTY ITEM PART NO.
DESCRIPTION
CONTROL PANEL BEZEL, 750-S
CONTROL PANEL BEZEL, 1000-S
CONTROL PANEL OVERLAY, 500-S
CONTROL PANEL OVERLAY, 750-S
CONTROL PANEL OVERLAY, 1000-S
HOLE PLUG, 3/8"
QTY
1
5009353
5009347
5009114
BK-3019
BU-3964
CC-34488
CD-3232
CD-3551
CD-3922
CR-34559
GS-2019
KN-26568
NU-22286
PE-26565
1
1
1
1
1
1
1
1
1
4
1
1
2
1
PE-26566
PE-26567
PE-28700
PE-28701
PE-28638
PG-25574
PG-3589
SC-2190
SC-2365
SC-2459
SW-34769
WS-22300
WS-2420
WS-2467
1
1
1
1
1
1
2
1
2
5
1
2
2
1
BONNET, SPOT, 750-S
BONNET, SPOT, 1000-S
T-BLOCK
11
2
3
4
5
BUSHING, STRAIN RELIEF
CONTROL
12
13
14
15
16
17
18
19
20
CORDSET, 120V
CORDSET, 208/240V
CORDSET, 230V
CONNECTOR
HOLE PLUG, 13/16
GROUND SCREW
SCREW, ROUND HD, 16-32 X 1-1/4"
SCREW, PHIL, 8-32 X 1/4"
SWITCH, ROCKER, POWER
WASHER M4 SPLIT LOCK S/S 18-8
WASHER, #10 NYLON
6
7
GASKET
8
THERMOSTAT KNOB
HEX NUT
9
10
CONTROL PANEL BEZEL, 500-S
WASHER, STAR LOCK
ELECTRONIC CONTROL - 500-S, 750-S, 1000-S
ITEM PART NO.
DESCRIPTION
HI-LIMIT PROTECTION COVER
HEAT SINK
QTY ITEM PART NO.
DESCRIPTION
PANEL CONTROL BEZEL, 1000-S
OVERLAY, ELEC, 500-S
QTY
1
1
2
3
1003936
1005836
5006075
5004770
5005031
5007164
BA-33554
BK-3019
BP-3567
BU-3008
BU-3378
BU-3964
CC-34322
CC-34324
CD-3922
CD-3232
CL-22820
CR-33718
CR-33761
CR-33763
GS-2019
NU-2296
PE-26565
PE-26566
1
1
1
1
1
1
1
1
1
1
1
4
1
1
1
1
1
2
1
1
1
1
1
1
PE-26567
PE-27934
PE-27267
PE-27082
PG-25574
PG-28439
PG-3559
PG-3325
PG-3589
RL-33558
SC-2190
SC-22271
SC-22500
SC-2365
SC-2459
SC-2472
SC-25849
SW-34077
TA-25621
TM-33560
TT-33476
WS-2333
WS-2467
19
1
BONNET SPOT ASSBY, 500-S
BONNET SPOT ASSBY, 750-S
BONNET SPOT ASSBY, 1000-S
HI-LIMIT BULB COVER, SPOT
POWER SUPPLY
OVERLAY, ELEC, 750-S
1
OVERLAY, ELEC, 1000-S
1
20
21
22
3/8" HOLE , 120V ONLY
1
4
5
6
7
8
PLUG, DOME,.187" HOLE, 500-S, 750-S
7/8" HOLE PLUG, 500-S, 750-S
1.125" HOLE PLUG, 1000-S ONLY
PLUG, HOLE,13/16
4
1
T-BLOCK
1
BEEPER
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
1
3/4" WHITE SNAP BUSHING, 500-S
1-1/8" SNAP BUSHING, 750-S
BUSHING,STRAIGHT,STRAIN RELIEF
ELECTRONIC CONTROL W/O TIMERS
ELECTRONIC CONTROL W/ TIMERS
CORDSET, 16AWG, 3C, 230V
CORDSET, 14/3 SJTOW, 120V
CANOE CLIP
RELAY, SPST 30A @ 277 VAC 12VDC
10-32 X 1/4 PAN HD GROUND SCREW
SCREWS,M4-0.7X6MM PHIL
SCREW 6-32 X 1/4" PAN HD
SCREW,6-32X1-1/4,NC PHILLIPS
8-32 X 1/4" PHIL SCREW
1
1
9
2
10
2
2
11
5
SCREW,6-32 X1/2,NC PHIL TRUSS
SCREW,8-32X1/2T-410PH PAN HD
SWITCH, CIRCUIT BREAKER, 20 A
TAPE
2
12
13
14
15
16
17
18
2
CONNECTOR 9 PIN
1
CONNECTOR, 7 PIN
1
CONNECTOR 4 PIN
TERMINAL,STRIP,5CIRCUIT,UL,VDE
T-STAT, 300 F HI-LIMIT
1
GASKET, 102"
1
NUT, HEX #8-32
WASHER, #8 EXT LOCK
4
PANEL CONTROL BEZEL, 500-S
PANEL CONTROL BEZEL, 750-S
STAR LOCK WASHER
1
500-S, 750-S, 1000-S, 1000-UP • INSTALLATION/OPERATION/SERVICE MANUAL • 31.
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SERVICE VIE W
BONNET ASSEMBLY
Manual Control
1000-UP
208/240V Unit Shown
5
1
20
14
15
2
3
6
12
9
18
4
19
11
13
8
7
17
16
Electronic Control Option
1000-UP
208/240V Unit Shown
23
2
32
3
26
10
30
17
37
5
11
27
4
24
8
29
1
22
33
28
12
16
14
15
13
19
36
9
35
21
32
6
19
36
34
25
18
20
7
31
500-S, 750-S, 1000-S, 1000-UP • INSTALLATION/OPERATION/SERVICE MANUAL • 32.
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SERVIC E VI EW
BONNET ASSEMBLY
MANUAL CONTROL - 1000-UP
ITEM PART NO.
DESCRIPTION
BONNET ASSEMBLY, SPOT
T-BLOCK
QTY ITEM PART NO.
DESCRIPTION
CONTROL PANEL BEZEL
CONTROL PANEL OVERLAY
HOLE PLUG, 3/8"
QTY
1
2
3
4
5
5009943
BK-3019
BU-3964
CC-34488
CD-33824
CD-3551
CD-3922
CR-34559
GS-2019
KN-26568
NU-22286
1
1
1
2
1
1
1
4
1
2
4
10
11
12
13
14
15
16
17
18
19
20
PE-26567
PE-28637
PG-25574
PG-3589
SC-2190
SC-2365
SC-2459
SW-34769
WS-22300
WS-2420
WS-2467
1
1
1
1
1
2
5
2
4
4
1
BUSHING, STRAIN RELIEF
CONTROL
HOLE PLUG, 13/16
CORDSET, 120V
CORDSET, 208/240V
CORDSET, 230V
CONNECTOR, QUICK
GASKET
GROUND SCREW
SCREW, ROUND HD, 16-32 X 1-1/4"
SCREW, PHIL, 8-32 X 1/4"
SWITCH, ROCKER, POWER, 120V
WASHER M4 SPLIT LOCK S/S 18-8
WASHER, #10 NYLON
6
7
8
9
THERMOSTAT KNOB
HEX NUT
WASHER, STAR LOCK
ELECTRONIC CONTROL OPTION - 1000-UP
ITEM PART NO.
DESCRIPTION
HI-LIMIT PROTECTION COVER
HEAT SINK
QTY ITEM PART NO.
DESCRIPTION
GASKET
QTY
8
1
2
3
4
5
6
7
8
9
1003936
1005836
5009280
BA-33554
BK-3019
BP-3567
BU-3378
BU-3964
CC-34326
CC-34328
CD-33824
CD-3551
CD-3922
CL-22820
CR-33717
CR-33718
CR-33719
CR-33761
CR-33762
CR-3849
1
1
1
1
1
1
4
1
1
1
1
1
1
2
1
1
1
1
1
1
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
GS-2019
NU-2296
PE-26567
PE-27938
PG-25574
PG-28439
PG-3325
PG-3589
RL-33558
SC-2190
SC-22271
SC-2365
SC-2459
SC-2472
SC-25849
SW-34077
TM-33560
TT-33476
WS-2333
WS-2467
NUT, HEX #8-32
4
BONNET ASSEMBLY, SPOT
BOARD, POWER SUPPLY, 12V.DC, SWTICH
T-BLOCK
CONTROL PANEL BEZEL
CONTROL PANEL OVERLAY
HOLE PLUG, 3/8"
1
1
1
BEEPER
PLUG, DOME, .187" HOLE
1.125" HOLE PLUG
4
1-1/8" SNAP BUSHING
BUSHING, STRAIGHT, STRAIN RELIEF
ELEC. CONTROL W/O TIMERS
ELEC. CONTROL W/ TIMERS
CORDSET, 120V
1
HOLE PLUG, 13/16
1
RELAY, SPST 30A @ 277 VAC
GROUND SCREW
2
1
10
SCREWS, M4-0.7X6MM PHIL
SCREW, ROUND HD, 16-32 X 1-1/4"
SCREW, PHIL, 8-32 X 1/4"
SCREW, 6-32 X1/2, NC PHIL TRUSS M/S,18-8
SCREW,8-32X1/2T-410PH PAN HD
SWITCH, CIRCUIT BREAKER, 20 AMP
TERMINAL,STRIP,5CIRCUIT,UL,VDE
T-STAT, 300 F HI-LIMIT
2
CORDSET, 208/240V
CORDSET, 230V
2
5
11
12
13
14
15
16
17
CANOE CLIP
4
CONNECTOR, 10 PIN
CONNECTOR, 9 PIN
CONNECTOR, 8 PIN
CONNECTOR, 7 PIN
CONNECTOR, 6 PIN
CONNECTOR, DUAL SPADE, 1/4"
6
1
2
1
WASHER, #8 EXT LOCK
WASHER, STAR LOCK
4
1
500-S, 750-S, 1000-S, 1000-UP • INSTALLATION/OPERATION/SERVICE MANUAL • 33.
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TRANSPORTATION DAMAGE and CLAIMS
All Alto-Shaam equipment is sold F.O.B. shipping point, and when accepted by the carrier, such shipments
become the property of the consignee.
Should damage occur in shipment, it is a matter between the carrier and the consignee. In such cases, the
carrier is assumed to be responsible for the safe delivery of the merchandise, unless negligence can be
established on the part of the shipper.
1. Make an immediate inspection while the equipment is still in the truck or immediately after it is moved to the receiving area.
Do not wait until after the material is moved to a storage area.
2. Do not sign a delivery receipt or a freight bill until you have made a proper count and inspection of all merchandise received.
3. Note all damage to packages directly on the carrier’s delivery receipt.
4. Make certain the driver signs this receipt. If he refuses to sign, make a notation of this refusal on the receipt.
5. If the driver refuses to allow inspection, write the following on the delivery receipt:
Driver refuses to allow inspection of containers for visible damage.
6. Telephone the carrier’s office immediately upon finding damage, and request an inspection. Mail a written confirmation of the time,
date, and the person called.
7. Save any packages and packing material for further inspection by the carrier.
8. Promptly file a written claim with the carrier and attach copies of all supporting paperwork.
We will continue our policy of assisting our customers in collecting claims which have been properly filed and actively pursued.
We cannot, however, file any damage claims for you, assume the responsibility of any claims, or accept deductions in payment
for such claims.
LIMITED WARRANTY
Alto-Shaam, Inc. warrants to the original purchaser only that any original part that is found to be defective in material or workmanship will, at
Alto-Shaam's option, subject to provisions hereinafter stated, be replaced with a new or rebuilt part.
The parts warranty period is as follows:
For the refrigeration compressor on Alto-Shaam Quickchillers™, five (5) years from the date of installation.
For the heating element on Halo Heat® cook/hold ovens, as long as the original purchaser owns the oven.
For all other parts, one (1) year from the date of installation or fifteen (15) months from the shipping date, whichever occurs first.
The labor warranty period is one (1) year from the date of installation or fifteen (15) months from the shipping date, whichever occurs first.
Alto-Shaam will bear normal labor charges performed during standard business hours, excluding overtime, holiday rates or any
additional fees.
To be valid, a warranty claim must be asserted during the applicable warranty period. This warranty is not transferable.
THIS WARRANTY DOES NOT APPLY TO:
1. Calibration.
2. Replacement of light bulbs and/or the replacement of display case glass due to damage of any kind.
3. Equipment damage caused by accident, shipping, improper installation or alteration.
4. Equipment used under conditions of abuse, misuse, carelessness or abnormal conditions, including but not limited to, equipment subjected
to harsh or inappropriate chemicals, including but not limited to, compounds containing chloride or quaternary salts, poor water quality, or
equipment with missing or altered serial numbers.
5. Damage incurred as a direct result of poor water quality, inadequate maintenance of steam generators and/or surfaces affected by water
quality. Water quality and required maintenance of steam generating equipment is the responsibility of the owner/operator.
6. Damage caused by use of any cleaning agent other than Alto-Shaam's Combitherm® Cleaner, including but not limited to damage due to
®
®
chlorine or other harmful chemicals. Use of Alto-Shaam's Combitherm Cleaner on Combitherm ovens is highly recommended.
7. Any losses or damage resulting from malfunction, including loss of product or consequential or incidental damages of any kind.
8. Equipment modified in any manner from original model, substitution of parts other than factory authorized parts, removal of any parts
including legs, or addition of any parts.
This warranty is exclusive and is in lieu of all other warranties, express or implied, including the implied warranties of merchantability and
fitness for a particular purpose. In no event shall Alto-Shaam be liable for loss of use, loss of revenue or profit, or loss of product, or for any
indirect, special, incidental, or consequential damages. No person except an officer of Alto-Shaam, Inc. is authorized to modify this warranty
or to incur on behalf of Alto-Shaam any other obligation or liability in connection with Alto-Shaam equipment.
Effective 02/09
RECORD THE MODEL AND SERIAL NUMBER OF THE APPLIANCE FOR EASY REFERENCE.
ALWAYS REFER TO BOTH MODEL AND SERIAL NUMBER IN ANY CONTACT WITH ALTO-SHAAM REGARDING THIS APPLIANCE.
Model: _______________________________________________Date Installed: __________________________________________________________
Voltage: ______________________________________________ Purchased From: _______________________________________________
Serial Number: _______________________________________ _______________________________________________________________________
G
G
G
W164 N9221 Wa t er St r eet
PHONE: 262.251.3800 • 800.558-8744 USA/CANADA
P. O. B ox 450
Menomonee Fal l s, W i sconsi n 53052-0450
U. S. A .
FAX: 262.251.7067 • 800.329.8744 U.S.A. ONLY
P R I N T E D I N U .S .A .
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