LOREX Technology SG19LD User Manual

Setting Up Remote Viewing on  
the L20WD800 Series  
Combo DVR/  
Monitor System  
Network Setup  
English Version 090808.1  
MODEL:  
SG19LD – SG17LD Series  
Copyright © 2008 Lorex Technology Inc.  
Network Checklist  
Network Checklist  
The following checklist is provided to assist you in confirming that all steps have been  
successfully performed during Network Setup. Use this checklist in conjunction with the  
detailed steps outlined on the following pages, ticking off each option as you complete it.  
1. I have all of the following:  
High Speed Internet  
A Router  
The Ethernet Cable provided with this system  
The System  
A PC with the Remote Access software installed  
2. I have confirmed that my System is set to automatically complete my Network  
settings (DHCP is set to ON):  
Press the SETUP button on the Front Panel -or- Press SETUP on the Remote  
Select the SYSTEM SETUP option.  
Select the System option  
Select the Network Menu. Confirm that the options for DHCP, WEB and DDNS have  
checkmarks in the boxes. If not, select all and choose APPLY.  
3. I have turned off the System, and performed the following:  
Connected the Ethernet Cable to the back of the System  
Connected the other end of the Ethernet Cable to my Router  
My Router is a Brand & Model :  
___________________________________________  
My Modem is a Brand & Model:  
___________________________________________  
NOTE: Network Setup will not work if you do not have a router.  
4. I have found my System Information by either Pressing the ENTER button on the  
Front Panel:  
My IP Address is: ________________________________  
My MAC Address is: ______________________________  
NOTE: If your IP address is showing as 127.0.0.1, please return to Step 1 and review all  
menu settings. Check to make sure that your Ethernet cable is properly connected to your  
Router and System.  
3
Network Checklist  
5. I have enabled PORT FORWARDING on my Router for:  
Port 80  
Port 6100  
NOTE: Each Router is different, therefore the port forwarding settings will vary by model.  
Please visit us on the web at http://www.lorexcctv.com/support for assistance with  
several of the most common router types. If your router is not listed, please refer to the  
manual that came with your Router, or your Router manufacturer for assistance, or visit  
http://www.portforward.com for common router details.  
If your Internet Service Provider has given you a combination Modem/Router, you may  
need to speak with them for assistance with Port Forwarding or Bridging your Modem.  
6. I have configured the DDNS for remote access to my system at  
http://ddns.strategicvista.net and my configuration information is:  
Username: __________________________________________________  
Password: __________________________________________________  
Domain Name: _______________________________________________  
7. I have configured my System to connect to the DDNS Server by completing my  
Network settings:  
Press the SETUP button on the Front Panel  
Select the System Setup option  
Select the System option  
Select the Network Menu.  
Select the DDNS Server option, and use your information to complete the DDNS  
Configuration:  
DDNS Server Name: Lorex (default)  
Domain Name: Enter the name you set for  
the DDNS web configuration.  
User ID: Enter your user ID  
Password: Enter your password  
Click the DDNS Status button to confirm the  
connection details.  
A success message will appear, and the system will  
restart.  
8. Configure the Remote Access Software:  
If you are connecting from within your network (i.e. The System and your PC are  
both inside your house), you only need to enter the IP address of the System into  
the software (i.e. 192.168.0.105)  
If you are connecting from outside your network (i.e. The System is at Home, and  
your PC is at work), use the DDNS Domain Name to configure the software)  
4
System - IP & MAC Address  
System - IP & MAC Address  
The IP & MAC Addresses are necessary for DDNS  
Setup (for remote access to the System).  
To Locate the System information, Press the ENTER  
button on the Front Panel while viewing the Cameras.  
The System Info window will be displayed.  
- OR -  
1. Press the Menu Button on the Front Panel or Remote  
Control, or right click with the mouse to access the  
Setup Menu. Select the System Setup option and press  
the Enter button.  
2. Navigate to the System Menu option.  
Press the Enter button to access the System Menu.  
3. Navigate to the System Management menu, and  
press the Enter Button to access the settings.  
4. Select the System Information option, and press the  
Enter Button to display the System Settings.  
NOTE: Your IP address should look similar to 192.168.0.105, 10.0.0.105, etc. If your IP  
address is appearing as 127.0.0.1, please review all menu settings, and check to make  
sure that your Ethernet cable is properly connected to your Router and System.  
5
Network - Router Port Forwarding  
Network - Router Port Forwarding  
You will need to enable port forwarding on your Router to allow for external communications  
with your System for ports:  
TCP/IP PORT 6100  
WEB PORT 80  
Computers, Systems, and other devices inside your network can only communicate directly  
with each other within the internal network. Computers and systems outside your network  
cannot directly communicate with these devices. When a system on the internal network  
needs to send or receive information from a system outside the network (i.e. from the  
Internet), the information is sent through the modem to the Router.  
You may experience difficulties with Port Forwarding if:  
You have several routers connected together and your system is connected to the  
last one.  
You are in an environment with either an additional software or hardware firewall.  
Your modem is a combination Router/Modem such as a Slipstream, WesTell, Netopia,  
ActionTec, 2Wire, SMC or another model.  
In these situations, we recommend that you contact a local technician for assistance.  
NETWORK EXAMPLE  
When a computer on the Internet needs to send data to your internal network, it sends this  
data to the external IP address of the Router. The Router then needs to decide where this  
data is to be sent to. This is where setting up Port Forwarding becomes important. Port  
Forwarding tells the router which device on the internal network to send the data to. When  
you set up port forwarding on your Router, it takes the data from the external IP  
address:port number and sends that data to an internal IP address:port number (i.e Router  
External IP 216.13.154.34:6100 to System Internal IP 192.168.0.3:6100).  
The instructions found online in the Router Configuration Guide will assist you in the port  
forwarding configurations for a selection of different router models.  
Visit our Consumer Guides Support website at http://www.lorexcctv.com/support  
for details  
6
Network - Router Port Forwarding  
Web - Finding Your External IP Address  
You will need to have your External IP address to set up your DDNS account. One of the  
fastest ways to find this information is to use a 3rd Party website such as  
http://www.showmyip.com Your IP address can also be found within your Router  
settings. Refer to your router user guide for further details.  
Checking to see if your Ports are Open  
This step is VERY IMPORTANT – if your ports are not open, you will not be able to  
remotely access your system over the internet!  
To test if your ports are open:  
1. Visit http://www.canyouseeme.org/. Your external IP address will be displayed at  
the top.  
2. Type the number 80 in  
the “what port” box,  
and press the Check  
button.  
3. You will get a response back on that web page to let you know if your port has been  
forwarded successfully or not. If you get a message as shown below, your port has  
NOT been forwarded successfully, and you will need to repeat your forwarding steps  
or speak to your ISP:  
Error: I could not see your service on 111.111.111.111 on  
port (6100)  
4. Repeat Steps 2 & 3 for port 6100 as well.  
Note: If both Port 80 and Port 6100 are not successfully forwarded, you will not be able  
to connect to your system remotely over the internet. Please make sure these ports are  
forwarded before continuing with your System Setup.  
7
Network - Setting Up Your DDNS Account  
Network - Setting Up Your DDNS Account  
Lorex offers a free DDNS service for use with your System. A DDNS account allows you to  
set up a web site address that points back to your Local Network. The following outlines how  
to set up your free DNS account.  
2. Select the Create Account option from the list on the left  
side of the screen.  
3. Complete the Account Information fields  
with your personal information. Complete the  
Warranty Information with your purchase  
details.  
4. Complete the System Information fields:  
Product License: Select your product model from  
the Product License drop down menu  
<Product Code> - <MAC Address>: Locate the  
MAC address of your System (recorded while  
loading the System in the Checklist)  
URL Request: Choose a URL for your DDNS  
connection (i.e. your name, your company or  
business name, or anything of your choice.)  
NOTE: Make sure to write down your information BEFORE clicking on the Create New  
Account link. This information is important for your System Setup  
8
Network - Setting Up Your DDNS Account  
5. Click the Create New Account link at the bottom of the form to submit your request.  
6. Your Account information will be sent to you at the E-mail Address you used in Step 3.  
You will need this information for remote access to your System. Remember to record  
YOUR information before clicking on the Create New Account link.  
User Name:  
_____________________________________________________________*  
Domain Name:  
_____________________________________________________________  
Password:  
_____________________________________________________________  
* Only the first part of the Domain Name is required for setup on the System. If the full  
Domain sent is myurl.lorexddns.net, the unit only requires that only myurl be entered.  
9
Network - Setting Up Your DDNS Account  
There are two ways to find your DDNS Configuration information at a later date.  
Option #1: Review the Email sent to you by Lorex:  
Dear A,  
Thank you for activating your free Dynamic DNS account for your Lorex DVR Combo. Once you have set up your Lorex device and  
configured your network, you will be able to view your video images from anywhere in the world using the URL shown at the end  
of this message.  
Your account name is: aa321  
Your account password is: 1111  
Your Lorex license number is: SG19LD800-AAAAAAAAAAAA  
You can visit this site to change your account information and to set up additional Lorex devices.  
Set up the Lorex DVR Combo to use this service as follows:  
On the monitor console (or from the remote control) press the set-up button. Select the 'DDNS Server' option under network.  
Enter the following settings:  
DDNS SERVER NAME: LOREX  
DOMAIN NAME:  
USER ID:  
USER PASSWORD:  
DDNS STATUS: -------  
OK CANCEL  
your domain  
your user ID  
[your password]  
Press DDNS STATUS button and wait for the message 'SUCCESS'. If the message returns 'SUCCESS' press OK and press the  
return button to exit the menu (when you do, the DDNS set up for the first time system will prompt you to save the changes and  
restart the system).  
Note: if you receive a failed message, please check the information that you have entered.  
For more information please refer to the remote client manual.  
*** Important ***  
Please note that normal latencies in the update protocol and Internet propagation delays require you to wait between 5 and 15  
minutes and sometimes even longer for your network URL to become fully available and operational over the Internet. This is  
normal for the DDNS system. Attempting to use the URL within the first 5 minutes of registration may also prolong the URL  
update time.  
The URL for accessing your video is: holycats.lorexddns.net. When setting up the Lorex client software for remote access, use this  
URL in place of the IP Address. If you have decided to use the free Lorex Email Service (default option) for any system event  
notifications and alerts, you must register with lorexddns.net and activate the DDNS option in the System's Set Up / Network  
menu.  
Alternatively, you can use your own email service by disabling the default mail service and entering your personal mail server  
information in the System's Set Up / Mail menu.  
Thank you for choosing Lorex.  
Sincerely,  
Lorex Customer Support  
NOTE: If you entered an incorrect Email address when setting up the DDNS, you will NOT  
receive this email. To review the email, you must log into the DDNS Website.  
In order to receive email alerts, you must register your system with the Lorex DDNS, or  
alternatively change your default mail settings (see your System Manual for details).  
10  
Network - Setting Up Your DDNS Account  
Option #2: Log into the Lorex DDNS Website at  
http://ddns.strategicvista.net and enter your Username and  
Password.  
Click the ACTION button located on the console to display a copy of the Configuration  
email:  
11  
System - DDNS SETUP  
System - DDNS SETUP  
Once the DDNS settings have been configured online, the information must be entered on  
the System to allow for remote connection via the Lorex Client 2.0 Software (or through  
Internet Explorer):  
1. Access the Main Menu Setup screens, and  
navigate to the SYSTEM option. Press the  
ENTER button to access the setup.  
2. Navigate to the NETWORK option. Press the  
Enter button to access the Network settings.  
Select the DDNS Server option, and press the  
ENTER button to enter the DDNS SETUP.  
3. Enter the information received in email  
(including the password). Press the DDNS Status  
first - wait for the SUCCESS MESSAGE (as long  
as the information is correct).  
Select OK to save the settings.  
The System will restart to activate the new  
configuration.  
NOTE: This does *NOT* mean that your ports  
are forwarded correctly, or that you are ready for  
network connection. This only means that your  
DDNS information has been confirmed at the  
DDNS server.  
NOTE: Once all Network settings are configured, the System can be accessed using the  
Lorex Client 2.0 Software.  
12  
Lorex Client 2.0 Software - Connection Manager  
Lorex Client 2.0 Software - Connection Manager  
The Connection Manager contains the setup information to allow the user to  
remotely connect to the System.  
Adding a Group  
13  
Lorex Client 2.0 Software - Connection Manager  
Adding a Site (Individual Unit Configuration)  
NOTE: When entering the information for the IP / DOMAIN NAME:  
If you are connecting from within your network (i.e. The System and your PC are  
both inside your house), you only need to enter the IP address of the System into  
the software (i.e. 192.168.0.105)  
If you are connecting from outside your network (i.e. The System is at Home, and  
your PC is at work), use the DDNS Domain Name to configure the software).  
14  
Lorex Client 2.0 Software - Remote Connection  
Lorex Client 2.0 Software - Remote Connection  
Once the site setup profile has been created, a connection can then be made to the System:  
15  
Network Troubleshooting Tree  
Network Troubleshooting Tree  
Use the following tree to assist you with troubleshooting your network setup.  
Step #1 - I have connected my System to  
my Router. When I press the ENTER  
button on my System, my IP is …  
Similar to 192.168.###.### or  
anything other than 127.0.0.1  
This means that your system has  
leased an IP address from the Router.  
127.0.0.1  
See Step #1 Troubleshooting. Once  
troubleshooting has been  
performed, please repeat Step #1.  
My System Information is:  
IP Address: ________________________ // MAC Address: ______________________  
Step #2 – My Internet Connection is:  
High Speed DSL or Cable Modem  
with a minimum of 384kbps Upload  
Dial-Up or Internet Service termed  
“Lite” or “Light” , Dial-up  
Replacement, ISDN, Dial Channel  
Analog or PRI  
This means that your internet  
connection is fast enough to upload my  
video stream.  
See Step #2 Troubleshooting  
Step #3 – My Internet Modem is:  
A High Speed Cable or DSL Modem  
which is *NOT* a dual  
Modem/Router  
A High Speed Cable or DSL Modem  
which *IS* a dual Modem/Router  
Your modem may be a model  
Slipstream, WestTel, Netopia,  
ActionTec, 2Wire, SMC or another  
model.  
This means that your internet  
connection is fast enough to upload my  
video stream.  
See Step #3 Troubleshooting  
16  
Network Troubleshooting Tree  
Step #4 – My Network Setup is:  
One Router connected to the  
Modem  
Multiple Routers connected to the  
Modem  
Multiple Routers require extra setup  
during the Port Forwarding Section.  
See Step #4 Troubleshooting  
Proceed to Port Forwarding for your  
Model of Router. We have  
walkthroughs for several models. If  
your model is not listed, please refer to  
your Router Manual or Support, or visit  
detailed walkthroughs.  
Step #5 – I have configured my DDNS  
I successfully configured my DDNS  
Account  
I did not get an email, and I have  
forgotten my User Name,  
Password, or selected domain  
name  
Multiple Routers require extra setup  
during the Port Forwarding Section.  
See Step #5 Troubleshooting  
Enter the information you received in  
email on your System.  
My DDNS Information is:  
DDNS Server Name: _________LOREX______________________________  
Domain Name: _________________________________________________  
User ID: ______________________________________________________  
Password: _____________________________________________________  
17  
Network Troubleshooting Tree  
Step #6 – I have entered the Settings  
on my System and pressed the “DDNS  
STATUS” button  
You have received a SUCCESS  
message  
You have received a FAILED  
message  
Your system is not communicating with  
the remote DDNS Server.  
See Step #6 Troubleshooting  
Your system should be connected to  
the remote DDNS server now.  
Step #7 – I have installed the software  
on my PC inside my Local Network and  
have tested my connection  
I am able to locally connect to my  
System  
I am unable to locally connect to  
my system  
Your system is not communicating on  
your local network.  
See Step #7 Troubleshooting  
Your system is connecting on your local  
network.  
Step #8 – I have installed the software  
on my PC in a remote location and  
have tested my connection  
I am able to locally connect to my  
System  
I am unable to remotely connect to  
my system  
Your system is not communicating over  
the internet.  
Confirm that all previous steps  
have been successfully completed,  
especially the Port Forwarding  
section. If you are still  
Your system is connecting and working  
over the Internet.  
experiencing problems, please call  
for support.  
Congratulations!  
You can now view your system  
remotely!  
18  
Troubleshooting Steps  
Troubleshooting Steps  
We have included troubleshooting steps for the most common issues with each step of the  
Network Troubleshooting Tree. Please try all the steps listed below before calling for support.  
Step #1 – My IP is 127.0.0.1  
This means that your system is NOT communicating on the network. Some things to try:  
Power off the system, and disconnect the Ethernet Cable from both the System and  
Router. Reconnect the Ethernet cable to the System and to the router, and turn the  
system on.  
Check that DDNS is enabled in the Menu (see page 3, Option #2 on the checklist)  
Make sure that you have a Router, and are not using a similar device (such as a Hub  
or Wireless Repeater)  
Check that the Router has lights on corresponding to the port that the System is  
connected into  
Check that the Ethernet cable has not become bent or broken  
Make sure the Router is turned on  
Check to make sure the Router is set to lease a DHCP address to networking devices  
(refer to your Router Manual for details)  
Step #2 – My Internet is Dial-Up or Internet Service termed “Lite” or “Light”, Dial-  
up Replacement, ISDN, Dial Channel Analog or PRI  
This means that your internet connection is NOT fast enough to upload my video  
stream. You will need to speak with your Internet Service Provider for another  
alternative.  
One way to check your Connection Speed is to visit http://www.speedtest.net/ and  
follow these steps:  
1) Load the website  
2) Click on any of the Blue Pyramids  
to get started with your Speed  
Test  
3) The speed test will give you  
results once it has been  
completed, and if your Upload  
speed is under 384kbps, then  
you will not be able to remotely  
access your system:  
19  
Troubleshooting Steps  
Step #3 – My Internet Modem is A High Speed Cable or DSL Modem which *IS* a  
dual Modem/Router  
Your modem may be a model Slipstream, WestTel, Netopia, ActionTec, 2Wire, SMC  
or another model of dual Router/Modem.  
We recommend that you speak with your Internet Service Provider to:  
o Help you to forward ports 6100 and 80 to the IP address of your System  
(press the Enter button on the system to get the System IP address)  
o Have them assist you with Bridging your modem if port forwarding is not an  
option  
o Have your Internet Service Provider get you a different model of Modem  
which is not a dual modem/router  
Once they have helped you port forward, visit http://www.canyouseeme.org/ and  
check both port 80 and 6100 – if you are getting a “Could Not See Service” message,  
then the ports are NOT forwarded.  
Step #4 – I have Multiple Routers connected to the Modem  
Multiple Routers require extra setup during the Port Forwarding Section. We  
recommend that you get the assistance of an IT professional to assist you with this  
complicated process.  
Visit http://www.portforward.com for assistance with many different types of routers  
If you have an open space on your first router, or directly on your router/modem, we  
recommend that you attach your system there.  
Step #5 I did not get an email, and I have forgotten my User Name, Password,  
or selected domain name  
Double check your email inbox for one from Lorex. If you don’t have your  
information, you will need to call us for a reset for your information in our Database.  
Please press the Enter Button on the front panel of your System and have ready your  
System MAC address and System IP address before calling.  
Step #6 – I have entered my DDNS Settings on my system, but have received a FAILED  
message  
Double check that you entered your login information into the DDNS Section exactly  
as it was sent to you in Email, including all numbers and letters.  
Try to log into the http://ddns.strategicvista.net website to confirm that your login  
information is working  
Double check that your system has a proper IP address (Press the Enter Button on  
the front panel of the system)  
Step #7 I am unable to locally connect to my system  
Check all previous steps  
Check to make sure that the PC is on the same network as your System  
Make sure you have correctly entered the internal IP address into the Software  
Double check the Hardware and Software Manuals that came with your System for  
additional software setup and connection information  
20  
Glossary  
Glossary  
Below is a glossary of terms commonly used throughout this document.  
DDNS – Dynamic Domain Name System. A Domain Name System assigns a name  
to an IP Address – for example, www.google.com has an IP address of  
64.223.167.99. If you type in www.google.com into your Internet Explorer address  
bar, your computer sends a request to a Name System, which looks to the IP  
address for Google to bring the information back to your computer.  
A Dynamic Domain Name System means that even if the IP address changes (which  
happens with most internet providers), the name that you type into your browser  
address bar will always find your system. So, typing in  
http://mysystem.lorexddns.net will always find your external IP address, and locate  
your system even if your IP address changes.  
DHCP - Dynamic Host Configuration Protocol. Your Router is a DHCP Server, which  
will give any device on your network an IP Address when asked. If you have set your  
System to have DHCP to ON, when it is connected to your Router it will automatically  
get an Internal IP Address.  
Domain Name – The Name that identifies a Website. www.google.com is a Domain  
Name.  
DSL – Digital Subscriber Line. A type of internet connectivity between you and your  
telephone company.  
IP Address – Internet Protocol Address. Each device on your network (like a  
computer, or your System) will have an individual Internal Address (like  
192.168.0.103). Your Modem has been assigned an External IP address, like  
72.48.166.9 – this address can periodically change.  
Kbps – Kilobits per Second. Refers to the speed of a signal transmission (upload or  
download), and in this document refers to your Internet Connection Upload Speed.  
LCD/DVR – Liquid Crystal Display / Digital Video Recorder. This is your System  
(combo Monitor / Recorder)  
MAC Address - Media Access Control address . An address which is typically made  
up of numbers 0~9 and letters A~F and is assigned to your hardware that uniquely  
identifies it’s place on the network.  
PC – Personal Computer  
URL - Uniform Resource Locator. A URL is the address of a page on the World Wide  
21  
It’s all on the web  
Product Information  
Specification Sheets  
Software Upgrades  
Firmware Upgrades  
User Manuals  
Quick Start Guides  
VISIT  
www.lorexcctv.com  

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