Oricom ECO3400 User Manual

ECO3400 Series  
User Guide  
Keep this user guide for future reference  
WARNING  
DO NOT USE STANDARD/ALKALINE BATTERIES IN THIS PRODUCT, AS THERE IS A  
RISK OF EXPLOSION AND/OR INJURY. USE ONLY Ni-MH RECHARGEABLE BATTERIES  
AS SPECIFICED IN THIS USER GUIDE. CONTACT ORICOM FOR REPLACEMENT  
BATTERIES.  
About Your Phone  
Environment & Safety  
Power requirements  
This product requires an electrical supply of 220-240 volts, single-phase alternating current,  
excluding IT installations defined in standard EN 60950.  
CAUTION: The electrical network is classified as dangerous according to criteria in  
the standard EN 60950. The only way to power down this product is by  
unplugging the power supply from the electrical outlet. Ensure the electrical  
outlet is located close to the apparatus and is always easily accessible.  
CAUTION: Use only the mains adaptor supplied with this equipment. Incorrect  
adaptor polarity or voltage can seriously damage the unit.  
AC Adaptor Base  
Input: 240V AC 50Hz  
Output: 9V DC 500mA  
AC Adaptor charger  
Input: 240V AC 50Hz  
Output: 6V DC 150mA  
Battery requirements  
Each handset requires two rechargeable Ni-MH batteries, size AAA 1.2V 650mAh (HR10/44).  
WARNING: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT  
TYPE. Never use non-rechargeable batteries. Use recommended type supplied  
with this product.  
Never use Alkaline or lithium batteries.  
Do not dispose of the batteries in a fire, as they can explode.  
Do not open or mutilate the battery. Released electrolyte is corrosive and can cause damage to  
the eyes or skin. It can be toxic if swallowed.  
Avoid contact with metal objects when handling the battery. These objects could short out the  
batteries or cause the conductor to overheat resulting in burns.  
Do not attempt to recharge the battery cell by heating it. Sudden release of battery electrolyte can  
cause burns or irritation to the eyes or skin.  
Observe the proper polarity, or direction, of any battery. Reverse insertion of the battery cell can  
result in leakage or explosion.  
Remove the batteries if you do not plan to use the product for several months at a time.  
Warnings  
Avoid exposure of this telephone to moisture or liquid.  
To prevent electric shock, do not open the handset or base cabinet.  
Avoid metallic contact (e.g. metal clips, keys) between the battery contacts and charging  
conductors.  
Do not use the handset in an explosive hazard area such as where there is gas leaking.  
Do not use your telephone during an electrical thunderstorm as it is possible to get an electric  
shock. Refer to information contained in the White Pages Directory.  
As there is a slight chance that the telephone could be damaged by an electrical storm, it is  
recommended that users unplug the phone from the mains supply and telephone socket during an  
electrical storm.  
Follow the local regulations regarding the disposal of your packing materials, exhausted batteries  
and used phone. Wherever possible, recycle those materials.  
We advise that this phone should not be used near intensive care medical equipment or by  
persons with pacemakers.  
Clean with a dry, soft, lint-free cloth. Never use cleaning agents, particularly aggressive solvents.  
Because the phone works by sending radio signals between base station and handset, wearers of  
hearing aids may experience interference in the form of a humming noise.  
3
About Your Phone  
Your phone can interfere with electrical equipment such as answering machines, TV and radio  
sets, clock radios and computers if placed too close. It is recommended that you position the base  
unit at least one metre from such appliances.  
This telephone complies with applicable safety requirements for exposure to radio waves (EMR).  
The mean power of this telephone does not exceed 20mW limit at which point testing is required.  
The earpiece of the handset may attract small metal objects such as staples and pins. Care  
should be taken when placing the handset near these items.  
This telephone is not designed for making emergency telephone calls when the mains power fails.  
Always have a corded phone available to be able to make and receive calls to emergency  
services if the mains power fails.  
Privacy of communications may not be ensured when using this telephone.  
Environmental  
The Ni-Mh batteries supplied with this product may be able to be recycled once they are unable  
to recharge during normal operation. Always observe your local Council /State regulations  
regarding the disposal of your packaging materials, exhausted batteries, and old equipment.  
Always recycle where possible.  
What’s in the Box?  
Pack Contents  
Depending on the model you have purchased the pack should contain the following items:-  
EC03400-1 EC03400-2 EC03400-3  
Number of Base units  
1
1
0
1
1
1
2
1
2
1
1
1
1
4
1
3
2
1
1
1
6
Number of cordless handsets  
Number of charging pods  
Number of AC adaptors  
Number of phone line cords  
User guide and (Warranty card AUS only)  
Handset Rechargeable AAA  
Ni-MH Batteries (1.2V 650mAh)  
If any of these items are missing, please contact the retailer where you purchased the product  
from.  
You may expand your ECO3400 by adding more handsets (ECO3450HS). These may be  
purchased separately from the retailer where you purchased the product from, or direct from  
Oricom (Australia). The ECO3400 can accommodate a total of 4 cordless handsets.  
4
About Your Phone  
Welcome  
This user guide provides you with information and instruction you need to get the most from your  
phone.  
HOW TO USE THIS USER GUIDE?  
The following symbols are used to alert you on important information.  
Warning: Critical information for  
preventing personal injury.  
Caution: Critical information for preventing  
damage to the product.  
Tip: Information for easier operation.  
Note: Explanatory or critical information  
for carrying out an operation correctly.  
NEED MORE HELP?  
See the Troubleshooting section in this user guide on page 29.  
Visit our online helpline: www.oricom.com.au  
5
About Your Phone  
About your phone  
THE HANDSET  
1
Up Navigation & Call Log key  
Scroll up menu items  
Increase ringer and receiver volume  
Enter incoming call log  
Menu & OK key  
Access main menu  
Confirm selection/operation  
Redial & More key  
2
3
4
5
Enter redial log  
View more record information  
Talk key & Recall key  
Make and receive calls  
Send a recall signal  
End & On/Off key  
End current call  
Exit menu/operation  
Turn handset on/off  
Down Navigation & Phonebook key  
Scroll down menu items  
Reduce ringer and receiver volume  
Enter phonebook record review  
Digit keys  
Dial digits  
Enter characters  
Star & Ringer Off key  
Dial *  
Turn ringer on/off  
6
7
8
9
Hash, Keylock, & Pause key  
Dial #  
Enter a pause  
Lock/unlock keypad  
10 Speaker key  
Turn the speaker on/off  
11 Intercom key  
Make intercom call  
Start conference call  
12 Mute & Delete key  
Mute/un-mute microphone  
Delete character or digit  
6
About Your Phone  
THE BASE  
1
3
2
4
Volume down key  
Use to turn the speaker volume down.  
Volume up key  
Use to turn the speaker volume up.  
OGM key  
Memo key  
Use to playback OGM.  
Use to record OGM.  
Use to playback memo.  
Use to record memo.  
5
7
9
6
Answering Machine On/Off key  
Use to turn the answering machine  
on/off.  
Rewind & Alert key  
Use to skip backward during playback.  
Use to turn message alert on/off.  
8
Stop & Play key  
Use to play messages.  
Use to stop an operation.  
Forward & Screen key  
Use to skip forward during playback.  
Use to turn call screening on/off.  
Page key  
Find handset(s)  
Enter registration mode  
10  
Delete key  
Use to delete messages.  
THE ICONS  
Each icon gives you a visual message of what is happening on your handset.  
Battery level  
Voicemail indicator  
Key lock  
Call in progress  
Caller ID indicator  
Microphone Mute  
Speaker on  
Phonebook  
Ringer off  
Signal strength  
Left/Right arrows  
Up/Down arrows  
7
About Your Phone  
THE MENUS  
Your phone offers a variety of features and functions grouped in the menus.  
Browsing the menus  
The main menu includes the Phonebook, Display, Sound, Settings, and System menus.  
¾
¾
Press  
Press  
to enter the main menu.  
to enter the incoming call log.  
¾
¾
Press  
Press  
to enter the phonebook.  
to enter the redial log.  
TIP: Use  
or  
to navigate the menus.  
TIP: Quick Exit. Press and hold  
to exit from any menu instantly. All  
unconfirmed changes will not be saved.  
Taking a glance at the menus  
PHONEBOOK  
DISPLAY  
SOUND  
SETTINGS  
Add Record  
Edit Record  
Delete  
Handset Name  
Handset  
Base  
Key Tones  
Tones  
Ans Machine  
Auto Answer  
Recall  
Delete All  
SYSTEM  
INCOMING  
REDIAL  
Register  
Save  
Save  
Select Base  
Delete HS  
Change PIN  
Low RF Power  
Reset  
Delete  
Delete All  
Delete  
8
Getting Started  
Getting Started  
CONNECTING YOUR PHONE  
1.  
Connect the output plug of the mains  
adapter to the bottom of the base  
unit.  
2.  
3.  
Connect the mains adapter to a  
standard wall outlet.  
Connect the telephone line cord to  
the phone socket at the bottom of  
the base unit and the wall phone  
socket.  
Note: In Australia some phone wall sockets  
are the old “non modular” style. If you  
have this type of wall socket you will need  
to purchase a modular converter plug (not  
supplied).These can be obtained from  
electronic stores.  
IMPORTANT NOTE: DO YOU HAVE BROADBAND? If you do you must connect an in-line filter (not  
supplied) between the telephone socket and your ECO3400 phone base to ensure that your broadband  
and phone work properly. Ensure all phone sockets in use have their own in-line filter.  
CONNECTING YOUR CHARGERS  
* For multi-pack customer only  
1.  
Connect the power adapter of the  
charger to a standard wall outlet.  
CHARGING YOUR HANDSET  
WARNING: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT  
TYPE. Never use non-rechargeable batteries. Use recommended type supplied  
with this product. Ni-MH batteries must be disposed of in accordance with the  
applicable waste disposal regulations.  
NOTE: Charge the handset(s) for 14 hours before initial use!  
CAUTION: Check the batteries polarity when inserting the batteries. Incorrect  
polarity may damage the product.  
9
Getting Started  
1.  
Place the 2 rechargeable batteries  
(included) into the battery  
compartment.  
2.  
3.  
Slide the battery door firmly into  
place.  
Place the handset on the base unit or  
charger for charging.  
NOTE: Handset may get warm during initial charge. This is normal. The handset  
may take a few seconds to power up.  
CHECKING THE BATTERY LEVEL  
The battery icon displays the current battery level.  
= 100% full  
= 60% full  
= 30% full  
= Empty requires charging.  
If you are on the phone while the battery is nearly flat, you will hear warning tones. Your call may be cut off  
shortly after the warning.  
WHAT IS STANDBY MODE?  
Your phone is in standby mode when it is idle. The standby screen displays the handset name and  
number, the signal icon, and the battery icon.  
SETTING YOUR PHONE’S COUNTRY  
If you have bought this phone in New Zealand you will need to select your country in order for it to work  
properly according to your country’s standards. If you are in Australia you can skip this instruction as the  
phone factory default is Australia.  
1. After the phone is fully charged press  
2. Enter the country code.  
during standby mode.  
Country  
AUSTRALIA  
NEW ZEALAND  
Code  
23  
168  
3. Press  
. Your phone is now ready to use.  
CHECKING THE SIGNAL STRENGTH  
The signal icon displays the link status between your handset and the base unit. A steady icon  
means your handset and the base unit are linked. A flashing icon means your handset and the base  
unit are not linked.  
If you move too far away from the base unit while you are on the phone, you will hear warning tones  
notifying you that your handset is almost out of range – lost link. Take your handset closer to the base  
unit or your call may be cut off shortly after the warning.  
10  
Getting Started  
NOTE: If your handset has lost the link with the base, you will not be able to make  
or receive calls. You will also not be able to carry out many of the phone functions  
and features.  
SWITCHING YOUR HANDSET ON/OFF  
If you go on vacation you may prefer to turn off your handset to conserve power.  
Switching off your handset  
1. Press and hold  
. The handset’s screen turns off.  
Switching on your handset  
1. Press  
. The handset may take a few seconds to power up.  
NOTE: Your handset cannot make or receive calls if the base power is  
disconnected or the handset is turned off.  
Call  
TIP: Use  
MAKING A CALL  
or  
to navigate the menus.  
This section describes the different ways to make a call.  
NOTE: Signal Strength. Check the signal strength before making a call and  
during a call. For details, see Checking the signal strength on page 10.  
1. Press  
.
2. Dial the phone number. The number displays on the screen and is dialed out.  
NOTE: Call Timer. During a call, the call timer displays the talk time of your  
current call.  
NOTE: Low Battery. During a call, you will hear warning tones if your handset is  
almost out of power. Charge your handset as soon as possible. Placing the  
handset on the base cradle or charger will end the call.  
Pre-dialing  
Pre-dialing lets you view and make changes to the number before making the call.  
1. Enter the phone number. The number displays on the screen. You can make changes  
before dialing out.  
11  
Getting Started  
TIP: Press  
to erase a digit.  
to enter a pause. P displays on the screen.  
Press and hold  
2. Press  
to dial out the call.  
Redialing the last number  
1. Press  
2. Press  
.
. The last dialed number displays on the screen and is dialed out.  
Calling from your phonebook  
For details on the phonebook, see Phonebook on page 16.  
1. Press  
.
2. Select the phonebook record you want.  
3. Press to dial out the call.  
Calling from the incoming call log  
You can return a call from the incoming (received or missed) call log.  
1. Press  
.
2. Select the record you want.  
3. Press  
to dial out the call.  
ENDING A CALL  
1. Press  
OR place the handset on the base cradle or charger.  
ANSWERING A CALL  
When you receive a call, your phone rings. Press  
to answer the call.  
TIP: Silent Ringer. When the phone is ringing, press  
to turn off the ringer.  
NOTE: Caller ID Service. Consult and subscribe from your service provider.  
TIP: Missed Call Alert. When a call is missed, your phone displays . Press  
to view the missed calls.  
Turning off the ringer  
You can turn off the ringer for all incoming calls.  
1. Press and hold  
during standby. displays on the screen. For details on the ringer  
setting, see page 19.  
12  
Getting Started  
Adjusting the earpiece volume  
1. Press  
or  
to adjust the volume during a call. Press  
to confirm.  
Muting the microphone  
The mute feature allows you to speak to someone in the house privately.  
1. Press  
voice.  
during a call. The caller cannot hear you, but you can still hear the caller’s  
again to un-mute the microphone. You can now communicate with the  
2. Press  
caller.  
Using the handset speaker phone  
The speakerphone lets you talk on the phone without holding onto the handset.  
1. Press  
during a call to turn the speaker on. Press  
again to turn it off.  
MISSING HANDSET(S)  
1. Press  
on the base unit. All the handsets connected to this base unit ring.  
2. Press  
on the base unit again to stop paging. All the handsets stop ringing OR  
Press any key on the handset to stop the paging.  
Caller ID  
IF YOU SUBSCRIBE TO YOUR SERVICE PROVIDERS CALLER ID SERVICE WHEN THE PHONE RINGS  
AND CALLER INFORMATION IS RECEIVED, THE DISPLAY WILL SHOW THE FIRST 12 DIGITS OF  
THE CALLERS NUMBER. IF THERE IS AN IDENTICAL PHONE NUMBER STORED IN THE  
PHONEBOOK, THAT PHONEBOOK NAME WILL BE DISPLAYED INSTEAD OF THE CALLER’S  
NUMBER. YOUR PHONE AUTOMATICALLY STORES THE LAST 20 INCOMING CALLS  
INFORMATION. EACH RECORD HOLDS UP TO 20 DIGITS.  
CALL WAITING  
You can use the recall button to answer a second call while you are on the phone. However this service  
will need to be turned on. For example to turn on Telstra’s Call Waiting service:  
1.  
2.  
Press  
wait for dial tone then Press  
43  
You will hear a service tone then Press.  
Take two different calls at the same time  
If you have subscribed to your telephone network operators Call Waiting Caller ID service, your phone  
will display the number of the second incoming call for around 20 seconds while you are talking on  
the phone.  
During a call, you will hear two loud beeps periodically to notify you of another incoming call. If you  
wish to answer this call:  
1.  
When the handset receives a second call, the number of the caller appears on the display. It  
will display for 20 seconds or until you press a key on the phone. Press listen for dial  
tone then Press 2 to put the current call on hold and talk with the second caller.  
2.  
Subsequent presses of  
callers.  
listen for dial tone then Press 2 will toggle you between these 2  
13  
Getting Started  
Multi-handset operation  
YOU CAN USE THESE USEFUL FEATURES IF YOU HAVE 2 OR MORE HANDSETS REGISTERED TO  
THE BASE.  
CALLING ANOTHER HANDSET  
NOTE: An intercom call can only involve 2 handsets that share the same base.  
1. Press  
.
2. Press the target handset number.  
3. Wait for the other party to answer your call.  
4. Press  
to cancel or end the intercom call.  
While you are on the phone  
While talking on the phone, you can call another handset.  
1. Press  
during the call.  
2. Press the target handset number. Wait for the other party to answer your call.  
To toggle between the calls  
1. Press  
to switch between the outside call and the intercom call.  
TRANSFERRING A CALL  
1. Press  
during a call.  
2. Press the target handset number.  
3. Press  
after the other party answers your call. The outside call is now transferred  
to the other handset.  
MAKING A 3-WAY CONFERENCE CALL  
A 3-way conference call is a call between you, an outside caller, and another handset user in your  
house.  
NOTE: A 3-way conference call requires 2 handsets that share the same base.  
You are talking on the phone with an outside caller, and you want to involve another handset user in  
this conversation.  
1. Press  
during your call with the outside caller.  
2. Press the target handset number. Wait for the other party to answer your call.  
3. Press and hold  
4. Press  
for 2 seconds. You are now on a 3-way conference call.  
to end the conference call.  
14  
Text and Numbers  
Text and Numbers  
You can enter text and numbers for handset name, phonebook record, and others.  
ENTERING TEXT AND NUMBERS  
1. Find the key with the character you want.  
2. Press it as many times as needed for the character to display on the screen.  
Figure 1: Input table  
Key  
0
Characters  
0
1
space  
1
B
E
H
K
N
Q
U
X
2
A
D
G
J
C
F
I
2
3
4
5
6
S
8
Z
3
4
5
L
6
M
P
T
O
R
V
Y
7
7
9
8
9
W
ERASING TEXT AND NUMBERS  
Erasing a single character  
1. Press  
to delete the character left of the cursor.  
Erasing all characters  
1. Press and hold  
to delete all the characters on screen.  
15  
Phonebook  
Phonebook  
Each handset has a phonebook that can store up to 50 records. Each phonebook record can have a  
name of up to 12 characters long and a number of up to 20 digits long.  
TIP: Use  
or  
to navigate the menus.  
VIEWING THE PHONEBOOK  
1. Press  
.
2. If you want to view the details of the record, press  
.
Searching a record  
You can search the phonebook by scrolling or by searching the first character.  
Searching by scrolling  
1. While at the phonebook, press  
or  
to scroll.  
Searching by the first character  
1. While at the phonebook, press the digit key that contains the character that you want  
to search.  
CALLING FROM THE PHONEBOOK  
2. Press  
.
3. Select the phonebook record you want.  
4. Press to dial out the call.  
NOTE: 2nd Call Service. You can make a second call whilst on a call. Consult the  
instructions provided by your telephone service provider.  
16  
Phonebook  
ADDING A RECORD  
NOTE: Memory Full. If your phonebook is full, a notification displays. Delete  
unnecessary records before adding new ones.  
1. Press  
.
2. Select PHONEBOOK Æ ADD RECORD. Press  
.
3. Enter the name. Press  
.
NOTE: Text and Number Editing. See Text and Numbers on page 15.  
4. Enter the number.  
NOTE: Duplicate Number. Phonebook records with identical name and/or  
number cannot be saved.  
TIP: Pause. Press and hold  
to insert a pause.  
5. Press  
to confirm. Your new record is saved.  
EDITING A RECORD  
1. Press  
.
2. Select PHONEBOOK Æ EDIT RECORD. Press  
3. Select the record you want to edit. Press  
.
.
4. Edit the name if necessary. Press  
5. Edit the number if necessary.  
.
6. Press  
to confirm. Your record is saved.  
DELETING A RECORD  
1. Press  
.
2. Select PHONEBOOK Æ DELETE. Press  
.
3. Select the record you want to delete. Press  
confirmation request.  
twice. The handset displays a  
4. Press  
to confirm. The record is deleted.  
DELETING ALL RECORDS  
1. Press  
.
2. Select PHONEBOOK Æ DELETE ALL. Press  
. The handset displays a  
confirmation request.  
3. Press  
to confirm. All records are deleted.  
17  
Phonebook  
Call Log  
The call log stores the call history of all the incoming (missed or received), and dialed calls.  
Calls  
What is this?  
Stored records  
Incoming  
Dialed  
Calls that you received.  
Calls that you have made.  
Up to 20  
1
The call history includes information of the caller name, number, call time, and date.  
TIP: Use  
VIEWING THE CALL RECORDS  
TIP: New Call Icon. When you are viewing the incoming call log, you will see  
or  
to navigate the menus.  
the new call icon  
call.  
flashing if the call record you selected is a new missed  
1. Press  
Press  
to view the incoming call log OR  
to view the dialed call log.  
2. Select the record you want. If you want to view the details of the record, press  
for more information.  
MAKING A CALL FROM THE CALL LOG  
Returning a call  
To return a call from the incoming call log, see  
Calling from the incoming call log on page 12.  
SAVING A CALL RECORD TO YOUR PHONEBOOK  
1. Press  
after selecting a call record.  
2. Select SAVE. Press  
.
3. Edit the name if necessary. Press  
4. Edit the number if necessary.  
.
5. Press  
. Your record is saved.  
DELETING A CALL RECORD  
1. Press after selecting a call record.  
2. Select DELETE. Press . The handset displays a confirmation request.  
3. Press to confirm. The record is deleted.  
DELETING ALL INCOMING CALL RECORDS  
1. Press  
after entering the incoming call log.  
2. Select DELETE ALL. Press  
. The handset displays a confirmation request.  
3. Press  
to confirm. All records are deleted.  
18  
Custom Options  
Custom Options  
Make this your handset – change the look and sound to suit your needs and tastes.  
Naming your handset  
Every handset can have its own name. It displays on the screen during standby.  
1. Press  
2. Select DISPLAY Æ HANDSET NAME. Press  
3. Edit the name. Use to make correction.  
4. Press to confirm. The new setting is saved.  
.
.
Setting your phone’s ringer melody and volume  
1. Press  
.
2. Select SOUND Æ HANDSET (or BASE) Æ MELODY (or VOLUME). Press  
.
3. Select the melody (or volume) you want. Press  
saved.  
to confirm. The new setting is  
Setting the key tone  
Key tone is the sound you hear when you press a key on your handset.  
1. Press  
2. Select SOUND Æ KEY TONES. Press  
3. Select the new setting. Press to confirm. The new setting is saved.  
.
.
Setting the handset tones  
Handset tones will sound upon a successful or unsuccessful operation.  
1. Press  
.
2. Select SOUND Æ TONES. Press  
.
3. Select the new setting. Press  
to confirm. The new setting is saved.  
19  
Extra Features  
Calling Features  
Your phone supports a number of call-related features to help you handle and manage your calls.  
AUTO ANSWER  
Auto answer enables you to answer an incoming call by simply picking up the handset from the  
charging cradle. You do not need to press a key to answer the call.  
Activating/Deactivating auto answer  
1. Press  
2. Select SETTINGS Æ AUTO ANSWER. Press  
3. Select the new setting. Press to confirm. The new setting is saved.  
.
.
RECALL SELECTION  
You can use the Recall button on your telephone when using your network operator’s services  
such as call waiting etc. A subscription may apply for these services contact your network  
operator for more information. If this is not working correctly change the setting using the  
instruction below:  
Selecting recall duration  
1. Press  
.
2. Select SETTINGS Æ RECALL. Press  
.
3. Select the new setting. Recall 1= Australia, Recall 2 = New Zealand. Press  
confirm. The new setting is saved.  
to  
Extra Features  
Discover and explore the additional features your phone offers! Find out how these features can  
benefit you and help you make the most from your phone.  
TIP: Use  
KEYPAD LOCK  
or  
to navigate the menus.  
You can lock the keypad to prevent accidental presses on the handset while you are carrying it  
around.  
Locking the keypad  
1. Press and hold  
. The keypad is locked. KEY LOCKED is displayed.  
NOTE: Making Calls. You will not be able to make any calls including  
emergency calls when the keypad is locked.  
Unlocking the keypad  
1. Press and hold  
. The keypad is unlocked.  
20  
Extra Features  
VOICEMAIL INDICATION  
NOTE: Voicemail Indication Service. Consult and subscribe from your service  
providers service.  
Voicemail indication is a visual voicemail alert. On the ECO3400, you see an envelope  
there is a voicemail waiting in your service providers mailbox(es).  
icon when  
Retrieving voicemail(s)  
To retrieve your voicemail(s), consult your service providers instructions.  
Clearing the voicemail indicator  
After checking your voicemail(s), the voicemail indicator  
will be cleared automatically after  
receiving a signal from the network. If you want to, you can also clear the voicemail indicator  
manually if it fails to reset.  
1. Reset the power of the base unit (Unplug the power adapter of the base unit. Wait for  
30 seconds. Plug in the power adapter again.) The voicemail indicator will be cleared.  
21  
The System  
The System  
TIP: Use  
or  
to navigate the menus.  
REGISTERING YOUR HANDSET  
Registration allows communication between your base unit and handset(s). If your handset is not  
registered, you will not be able to make a call or use some of the functions and features on the  
phone.  
NOTE: Your handset is already registered when you buy 1-4 handset packs.  
If your handset displays UNREGISTERED, follow the steps below to register your handset.  
1. Press  
2. Press  
on the base unit for 4 seconds.  
on the handset.  
3. Select SYSTEM Æ REGISTER. Press  
.
4. Enter the system PIN (Pre-set: 0000).  
5. Press 1 to select the base number you want. Your handset starts searching for the base.  
Registration shall be completed within 30 seconds. If registration is successful, the signal  
icon displays steadily. If registration failed, repeat the above procedure.  
NOTE: Your base can register up to 4 handsets. After registering 4 handsets,  
your base unit registration memory is full. If you attempt to register an  
additional handset, registration will not be successful.  
DELETING A HANDSET  
Use one handset to delete (de-register) another handset that shares the same base unit.  
1. Press  
2. Select SYSTEM Æ DELETE HS. Press  
3. Select the handset (number) you want to delete. Press  
.
.
.
TIP: Handset Number. The handset number displays beside the handset name  
during standby.  
4. Enter the system PIN. Use  
to make correction.  
5. Press  
. The handset is deleted.  
CHANGING THE SYSTEM PIN  
The system PIN is used for registering, deleting handsets, and protecting the access rights to some of  
the other menus. The pre-set system PIN is 0000. You can personalize the PIN for greater security.  
1. Press  
.
2. Select SYSTEM Æ CHANGE PIN. Press  
.
22  
The System  
3. Enter the system PIN. Press  
to confirm. Use  
.
to make correction.  
4. Enter the new system PIN. Press  
5. Enter the new system PIN again for verification.  
6. Press . The new setting is saved.  
NOTE: Forgotten PIN. Write down your PIN and save it for future use. If you  
have forgotten the PIN, call your manufacturer for assistance.  
RESETTING TO FACTORY DEFAULT SETTINGS  
You can reset your phone settings to the factory default.  
1. Press  
.
2. Select SYSTEM Æ RESET. Press  
.
3. Enter the system PIN. Press  
to confirm all settings have reset.  
NOTE: After reset, your handset’s power switches off. It will switch back on in a  
few seconds after updating all the settings.  
To find out what settings are being reset, see below.  
Appendix  
DEFAULT (PRE-PROGRAMMED) SETTINGS  
General Setting  
Language  
English  
Off  
Handset Name  
Reset  
Auto Answer  
Recall Duration  
Recall 1  
Sounds Setting  
Handset Melody  
Base Melody  
Melody 3  
Melody 1  
On  
Handset Ringer Volume  
Base Ringer Volume  
Receiver Volume  
Level 5  
Level 3  
Level 2  
Handset Key Tones  
Handset Tones  
On  
Call Log Setting  
Incoming Call Log  
Unchanged  
Reset  
Dialed Call Log  
PIN Code  
Unchanged  
0000  
Message Waiting Indicator  
System Setting  
Base Selection  
Auto  
Answering Machine Setting  
Answer Machine Status  
Message Alert  
On  
On  
000  
Ring Delay  
Call Screening  
On  
RA PIN Code  
Answering Machine Language  
Speaker’s Volume  
23  
The Answering Machine  
The Answering Machine  
When first switched on, your answering machine is ready to be used. Your answering machine is set  
to answer and record mode. The answering machine gives you clear visual messages on its display.  
You can also record memos and access the answering machine remotely.  
SWITCHING THE ANSWERING MACHINE ON/OFF  
1. Press  
during standby.  
Once switched on, your answering machine will answer incoming calls after a certain number of rings  
depending on the ring delay setting, see Setting ring delay on page 27.  
OUTGOING MESSAGES (OGM)  
OGM is the message your caller hears when the answering machine picks up the call. Your answering  
machine comes with two pre-recorded OGM: Answer and Record mode, and Answer Only mode. It is  
always set to answer and record mode.  
Setting the default OGM  
These are the pre-recorded OGM.  
Answer and record  
This allows the caller to leave a message for you. You can also record your own OGM for  
answer and record mode. “Hello, your call cannot be taken at the moment, so please  
leave your message after the tone.”  
Answer only  
This does not allow the caller to leave a message for you. Your answering machine  
switches to answer only mode if its memory is full. “Hello, we’re sorry your call cannot  
be taken at the moment, and you cannot leave a message, so please call later.”  
Recording an OGM  
The maximum length of the OGM is 40 seconds. After recording, your new OGM will replace the old one.  
1. Press  
for 2 seconds.  
2. Start recording after the beep.  
TIP: For better audio quality, speak into the microphone of the base unit when  
recording.  
3. Press  
to stop recording or recording will stop after 40 seconds. The recorded OGM  
will play back automatically for review.  
TIP: If you want to restore the pre-recorded OGM, simply delete your current  
OGM.  
Listening to the current OGM  
1. Press  
2. Press  
.
to stop OGM playback or it will stop when the OGM is finished.  
24  
The Answering Machine  
Deleting an OGM  
1. Press  
while listening to the OGM. The pre-recorded OGM is restored.  
NOTE: The pre-recorded OGM cannot be deleted.  
INCOMING MESSAGES (ICM)  
Each message can be up to 2 minutes long. When you have received new messages on your answering  
machine, its display will keep flashing the number of new messages received. If you pick up your phone  
when the caller is leaving a message, the recording will stop, and you can talk to the caller in person.  
NOTE: Memory Full. Your answering machine displays FU. It will automatically  
switch to answer only mode. You need to delete some messages to allow for  
more messages to be recorded.  
Playing ICM  
ICM will be played back in the sequence they were recorded.  
1. Press  
. New messages start playing.  
During playback, you can perform any of the following function.  
Adjust the volume. Press  
to increase and  
to decrease the speaker’s volume.  
Skip backward.  
¾ During message playback, press  
to replay the message from the beginning.  
¾ During the first second of the current message, press  
to play the previous message.  
Skip forward. Press  
Stop playback. Press  
to skip to the next message.  
.
Delete current message. Press  
.
NOTE: Deleted message(s) cannot be recovered.  
Deleting an ICM  
1. Press  
during message playback. The current message is deleted.  
Deleting all old ICM  
1. Press  
for 2 seconds. The answering machine sounds 2 beeps.  
2. Press  
again within 5 seconds. All old messages are permanently deleted.  
25  
The Answering Machine  
MEMO  
A memo is a message you can leave for other users of your phone.  
Recording a memo  
You can record one memo (up to 2 minutes long). Delete the old memo before recording a new one.  
1. Press  
for 2 seconds.  
2. Start recording after the beep.  
TIP: For better audio quality, speak into the microphone of the base unit when  
recording.  
3. Press  
to stop recording or recording will stop after 2 minutes. The recorded memo  
will play back automatically for review.  
Playing the memo  
1. Press  
2. Press  
during standby.  
to stop playback or it will stop when the memo is finished.  
TIP: The memo will also playback when you are listening to ICM.  
Deleting the memo  
1. Press  
during memo playback. The memo is deleted.  
NOTE: Deleted memo cannot be recovered.  
CALL SCREENING  
Call screening allows you to hear the caller while they are leaving a message. You can then  
decide if you want to talk to the caller directly.  
1. Press  
during standby.  
The answering machine emits one beep for On, and two beeps for Off.  
MESSAGE ALERT  
Message alert gives you an indication that you have new message(s) saved in the answering  
machine. You will hear a short beep periodically.  
1. Press  
during standby.  
The answering machine emits one beep for On, and two beeps for Off.  
26  
The Answering Machine  
ADJUSTING THE PLAYBACK VOLUME  
You can adjust the volume of call screening and message playback.  
1. Press  
to increase or  
to decrease the volume.  
SETTING RING DELAY  
Ring delay is the number of rings your phone will ring before the answering machine picks up the call.  
This setting only applies when your answering machine is switched on. You can change this setting to  
2 – 7 rings or toll saver.  
1. Press  
2. Select SETTINGS Æ ANS MACHINE Æ RING DELAY. Press  
3. Select the new setting. Press . The new setting is saved.  
on the handset.  
.
TIP: Toll Saver. Toll saver is a cost effective way to manage your messages  
when accessing your answering machine remotely. When toll saver is selected,  
your answering machine will pick up the call after 2 rings if you have new  
messages or 4 rings if you have no new message.  
REMOTE ACCESS  
You can operate your answering machine when you are away from home by calling your phone from a  
touch tone phone and entering a 3-digit remote access PIN code.  
Changing your remote access code  
The remote access PIN code is used for operating your answering machine remotely. The pre-set RA  
PIN code is 000. You can personalize the RA PIN code for greater security.  
NOTE: The REMOTE ACCESS (RA) PIN is different from your 4-digit system PIN.  
1. Press  
2. Select SETTINGS Æ ANS MACHINE Æ RA PIN CODE. Press  
3. Enter your current RA PIN code (Pre-set: 000). Press  
4. Enter a new 3-digit RA PIN code. Press  
5. Enter the new 3-digit RA PIN code again for verification.  
6. Press . The new setting is saved.  
on the handset.  
.
.
.
Accessing your DTAM remotely  
1. Make a call to your phone.  
2. Press * when OGM starts playing.  
3. Enter your RA PIN code. You now have access to your answering machine.  
NOTE: You have 3 tries to enter the correct remote access PIN code before your  
phone hangs up.  
4. Press a key to carry out a function. See the Remote Access Commands Tables in the  
Appendix for a list of available functions.  
27  
The Answering Machine  
TIP: Press 5 to stop the current operation and re-start from the beginning.  
NOTE: Your phone will hang up automatically if no key is pressed for 8 seconds.  
REMOTE ACCESS COMMANDS  
Table 1: Commands at the remote menu  
Table 2: Commands during message playback  
Key Function  
Key Function  
2
4
5
6
7
8
To play messages  
To play Memo  
1
2
3
5
0
To play previous message  
To repeat current message  
To play next message  
To stop an operation  
To play OGM  
To stop message playback  
To delete current message  
To record Memo  
To switch the answering machine  
on/off  
9
0
To record OGM  
Press twice to delete all old messages  
28  
Appendix  
TROUBLESHOOTING  
Problem(s)  
Tip(s)  
No dial tone  
Check your phone connections.  
The handset may be out of range. Move closer to the base.  
The battery capacity may be low. Charge battery.  
Signal icon flashing  
The handset may be out of range. Move closer to the base.  
If the handset displays UNREGISTERED, register the handset. See page  
22.  
Registration fails  
continuously  
Your base memory may be full. Delete an un-used handset and try again. See  
page 22.  
No parking tone  
The handset may not be placed properly on the cradle. Try again.  
Charging contacts may be dirty. Disconnect the power supply first and then  
clean contacts with a damp cloth.  
Turn on the handset tone. See page 19.  
Handset on the charger  
does not charge  
The batteries may be defective. Purchase new batteries from your dealer.  
Check that the batteries are inserted correctly.  
Make sure the handset is placed properly on the charger. The battery icon  
animates while charging.  
No display  
Check that the batteries are charged.  
Check the power and phone connections.  
Bad audio (crackles,  
echo, etc.)  
If you have Broadband installed you MUST install high quality line filters (not  
supplied) on all phone sockets. This is not a problem with your phone.  
The handset may be nearly out of range. Move closer to the base unit.  
The phone may be interfered by nearby electrical appliances. Move the base  
unit.  
The phone may be at a location with thick walls. Move the base unit.  
Handset does not ring  
Check that the handset ringer is turned on. See page 19.  
Caller ID does not  
display number  
Caller ID service may not be activated. Check with your service provider.  
The caller’s information may be withheld or is unavailable.  
Cannot make/answer a  
2nd call  
2nd call service may not be activated. Check with your service provider.  
Check that the recall selection is correct. See page 20.  
Check that the correct country is selected. See page 10.  
29  
Notes for operation in New Zealand  
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has  
accepted that the item complies with the minimum conditions for connection to its network. It  
indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.  
Above all, it provides no assurance that any item will work correctly in all respects with another  
item of Telepermitted equipment of a different make or model, nor does it imply that any product  
is compatible with all of Telecom’s network services. This device may be subject to ringing or bell  
tinkle when certain other devices are connected to the same line. If this occurs, the problem  
should not be referred to the Telecom Faults service.  
This equipment shall not be set to make automatic calls to the Telecom “111” Emergency Service.  
This equipment may not provide for the effective hand-over of a call to another device connected  
to the same line.  
REN (RN for New Zealand)  
The REN (Ringer Equivalence Number) or (RN) is of significance only if you wish to connect  
more than 1 telephone to your telephone line. A standard telephone line has a maximum REN  
capacity of 3 (RN of 5). It is possible to connect 3(5) devices with a REN of 1 (RN of 1) with no  
degradation to the product’s performance. Exceeding this limit may cause the volume of the  
ringer in any phone to decrease or not ring at all.  
Caller ID  
Customers using non Telecom toll services should not use the dial back feature for local calls as  
this will incur a charge only the 7 digit number should be dialled. Some of the CID services listed  
may not be available in New Zealand.  
This telephone is not designed for making emergency telephone calls when the power fails.  
Make alternative arrangements for access to emergency services.  
Warranty (Australia)  
(a) Warranty Oricom International Pty Ltd (Oricom) warrants that the product is free from  
defects in materials and workmanship for a period of 12 months effective from the date of  
purchase. This warranty in no way affects your statutory warranty under the Trade Practices Act  
1974 or any other similar legislation. It is important that you read the Warranty Card as it  
contains full and additional details of the warranty, limitation of warranty and conditions for  
receiving the warranty services during the warranty period. The Warranty Card is located in the  
package.  
(b) Exclusion and limitation of liability. Oricom will not be in breach of a warranty or condition  
expressly stated in this User Guide or the Warranty Card or implied by the Trade Practices Act  
and excludes any liability arising under any statutory or common law for damages or any other  
remedy if the damage occurs as a result of:  
(i) Failure by you to follow the instructions in the User Guide for the installation and proper  
functioning of the product;  
(ii) Negligence on your part or misuse by you of the product;  
(iii) Any un-controlled external cause to the phone not functioning including but not limited to  
electricity failure, lighting, over voltage;  
(iv) Non adherence by you to the warnings in the User Guide and the User Guide generally; and  
(v) Modification to the product or services carried out to the product by anyone other than Oricom  
or on Oricom’s behalf.  
Oricom will not be liable for consequential losses including loss of profits arising from a cause of  
action in contract, tort or any other statutory or common law (except where a statute or any law  
prohibits this exclusion). The warranty does not extend to damage caused by misuse, negligence,  
excessive voltage, faults on the telephone line or lightning. This warranty in no way affects your  
statutory rights. Full details of the warranty are contained in the enclosed warranty card.  
Customer Support  
30  
If you feel this product is not working correctly please consult the user guide and ensure that you  
are using the product in accordance with the instructions. Remove all extra telephone equipment  
and connect only this telephone directly to the telephone socket. If the fault is still present,  
connect another telephone (if available) to the telephone socket. The results will show you  
whether the fault lies with this unit or with the telephone line.  
If the product is working correctly the fault is on the telephone line. Please contact your network  
operator for assistance.  
To order spare parts additional handsets, replacement batteries and in case of any technical  
issues you may have with product please consult our website for further information or send us  
an email for a prompt response to your enquiry.  
In the unlikely event of a fault developing, please contact us for assistance. If the product is then  
found to be faulty you will be asked to return it directly to us with a copy of the purchase receipt.  
Australia  
New Zealand  
Oricom International Pty Ltd  
Locked Bag 658  
South Windsor, NSW 2756  
Atlas Gentech (NZ) Limited  
Private Bag 14927,  
Panmure, Auckland  
Customer support  
Customer support  
Fax: (02) 4574 8898  
Fax: (09) 574 2722  
Ph: (02) 45748888 or  
Ph: 0900 50 025 (Toll Call)  
1300 889 785 (for the cost of a local  
call (excludes calls from mobiles)  
31  

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