Inter Tel INT1400 User Manual

INT1400  
Cordless Telephone User Guide  
Notice  
®
This Inter-Tel INT1400 User Guide is released by Inter-Tel, Inc. as a guide for end-  
users. It provides information necessary to use the INT1400 endpoint. The contents of  
this user guide, which reflect current Inter-Tel standards, are subject to revision or change  
without notice. Some features or applications mentioned may require a future release and  
are not available in the initial release. Future product features and applications are subject  
to availability and cost. Some features or applications may require additional hardware  
and/or specific software.  
For sales, service, or technical support,  
contact your local authorized Inter-Tel reseller.  
Comments about this user guide or other  
technical documentation should be directed to  
Inter-Tel’s Technical Publications Department at:  
All products and services mentioned in this publication are the trademarks, service marks,  
registered marks, or registered service marks of their respective owners.  
®
®
Inter-Tel and EncoreCX are registered trademarks of Inter-Tel, Incorporated.  
.
©Inter-Tel, Inc. April 2005 printed in US  
Table of Contents  
CONTENTS  
PAGE  
INT1400 Cordless Telephone User Guide  
iii  
CONTENTS  
PAGE  
INT1400 Cordless Telephone User Guide  
iv  
Important Safety Instructions  
®
®
NOTE: For use with CSA Certified (NRTL/C) Inter-Tel EncoreCX system  
only.  
When using your telephone equipment, basic safety precautions should always be fol-  
lowed to reduce the risk of fire, electrical shock, and injury to persons, including the  
following:  
Read and understand all instructions.  
Follow all warnings and instructions marked on the product.  
Unplug this product from the wall outlet before cleaning. Do not use liquid or  
aerosol cleaners. Use a dry cloth for cleaning.  
Do not use this product near water (for example, near a sink or in a wet area).  
Do not place this product on an unstable cart, stand, or table. The telephone may  
fall, causing serious damage to the unit.  
Do not block or cover any slots or openings in the base unit to protect the product  
from overheating. This product should never be placed near or over a radiator or  
heat register, or in a built-in installation unless proper ventilation is provided.  
This product should be operated only from the type of power source indicated on  
the marking label.  
Do not allow anything to rest on the power cord. Do not locate this product where  
the power cord might be trampled or damaged.  
Do not overload wall outlets and extension cords, as this can result in the risk of  
fire or electrical shock.  
Never push objects of any kind into this product through the base unit slots, as  
they may touch dangerous voltage points or short out parts that could result in a  
risk of fire or electric shock. Never spill liquid of any kind on the product.  
Do not disassemble this product to reduce the risk of electric shock. Contact qual-  
ified service personnel when some service or repair work is required. Opening or  
removing covers may expose you to dangerous voltages or other risks. Incorrect  
reassembly can cause electric shock when the appliance is subsequently used.  
INT1400 Cordless Telephone User Guide  
v
 
Unplug this product from the wall outlet and refer servicing to qualified service  
personnel under the following conditions:  
When the power supply cord is damaged or frayed.  
If liquid has been spilled into the product.  
If the product has been exposed to rain or water.  
If the product does not operate normally when following the operating  
instructions. Adjust only those controls that are covered by the operat-  
ing instructions. Improper adjustment of other controls may result in  
damage and will often require extensive work by a qualified technician  
to restore the product to normal operation.  
If the product has been dropped or the cabinet has been damaged.  
If the product exhibits a distinct change in performance.  
Do not use the telephone to report a gas leak in the vicinity of the leak.  
INT1400 Cordless Telephone User Guide  
vi  
Warnings  
CAUTION  
Changes or modifications to this product not expressly approved by Inter-Tel, or  
operation of this product in any way other than as detailed by this user guide,  
could void your authority to operate this product.  
Unplug all electrical appliances when you know an electrical storm is approaching.  
Lightning can pass through your household wiring and damage any device connected  
to it. This phone is no exception.  
NOTE: Do not attempt to unplug any appliance during an electrical storm.  
NOTICE  
The INT1400 is not waterproof. To reduce the risk of fire, electrical shock, or  
damage to the unit, DO NOT expose this unit to rain or moisture.  
Range  
The INT1400 cordless phone is designed to achieve the maximum possible range by  
transmitting and receiving according to the highest specifications set forth by the FCC  
and IC. The INT1400 is rated to operate at a maximum distance with the qualification  
that the range depends upon the environment in which the telephone is used. Many  
factors limit the range, and it would be impossible to include all the variables in the  
rating. The maximum range rating of this phone is meant to be used as a means of  
comparison against other range claims.  
INT1400 Cordless Telephone User Guide  
vii  
 
Radio Interference  
Radio interference may occasionally cause buzzing and humming in your cordless  
handset or clicking noises in the base unit. This interference is caused by external  
sources, such as a TV, refrigerator, vacuum cleaner, fluorescent lighting, computer  
equipment, or electrical storm. Your unit is NOT DEFECTIVE. If these noises con-  
tinue and are too distracting, please check your office to see what appliances may be  
causing the problem. In addition, we recommend that the base unit not be plugged  
into a circuit that also powers a major appliance because of the potential for interfer-  
ence.  
In the unlikely event that you consistently hear other voices or distracting transmis-  
sions on your phone, you may be receiving radio signals from another cordless tele-  
phone or some other source of interference. If you cannot eliminate this type of  
interference, change to a different channel.  
INT1400 Cordless Telephone User Guide  
viii  
Save These Instructions  
Finally, it should be noted that some cordless telephones operate at frequencies that  
may cause interference to nearby TVs and VCRs. To minimize or prevent such inter-  
ference, the base of the cordless telephone should not be placed near or on top of a  
TV or VCR. If interference is experienced, moving the cordless telephone farther  
away from the TV or VCR will often reduce or eliminate the interference.  
More Than One Cordless Telephone  
If you want to use more than one cordless telephone in your office, they must operate  
CH  
on different channels. Press the channel button (  
vides the clearest communication.  
) to select a channel that pro-  
Privacy  
Cordless phones are radio devices. Communications between the handset and base  
unit of your cordless telephone are accomplished by means of radio waves which are  
broadcast over the open airways. Because of the inherent physical properties of radio  
waves, your communications can be received by radio-receiving devices other than  
your own cordless telephone unit. Consequently, any communications using your  
cordless telephone may not be private.  
Base Units and Handsets  
The handsets are programmed to work with a specific base unit. You cannot switch to  
a new handset or a new base unit without having it reprogrammed by Inter-Tel.  
Battery Packs  
The battery packs contain rechargeable, sealed, Nickel-Metal Hydride batteries. To  
reduce the risk of fire or injury to persons by the battery:  
Use only the appropriate type and size battery pack specified in this user guide.  
Do not dispose of the battery pack in a fire. The cell may explode. Check with  
local codes for possible special disposal instructions.  
Do not open or mutilate the battery pack. The released electrolyte is corrosive  
and may cause damage to the eyes or skin. It may be toxic if swallowed.  
Exercise care in handling the battery pack to avoid shorting the battery with con-  
ducting materials such as rings, bracelets, and keys. The battery or conductor  
may overheat and cause burns.  
Do not charge the battery pack used in this telephone in any charger other than  
the one provided. Using another charger may damage the battery or cause the bat-  
tery to explode.  
Observe proper polarity orientation between the battery pack and charger unit.  
Do not short circuit the battery pack.  
INT1400 Cordless Telephone User Guide  
ix  
 
INT1400 Cordless Telephone User Guide  
x
Finding Your Way  
SECTION CONTENTS  
PAGE  
INT1400 Cordless Telephone User Guide  
1
 
WELCOME  
®
Congratulations on your purchase of the Inter-Tel INT1400 cordless telephone. The  
INT1400 is designed to work on an Inter-Tel EncoreCX system to provide you with  
®
access to multiple lines, Caller ID, and other phone system features.  
To help familiarize you with the features of the INT1400, read this user guide thor-  
oughly.  
Your INT1400 includes the following items:  
Base Unit  
Handset  
Telephone Cord  
Two AC Adapters  
Rechargeable Battery (750 mAh Ni-MH)  
Belt Clip  
Charger Unit  
Charger Unit Wall Mount  
Wall Plate Adapter  
This User Guide  
NOTE: If any of these items are missing or damaged, contact your System Administra-  
tor. If your INT1400 is not performing to your expectations, try the steps listed in the  
Troubleshooting section of this user guide. If you are still unable to resolve the problem,  
contact your System Administrator.  
INT1400 Cordless Telephone User Guide  
2
 
ABOUT THIS GUIDE  
This guide contains instructions for using the INT1400 cordless telephone on the  
Inter-Tel telephone system. To help you find information more quickly, this guide is  
divided into two separate sections, as indicated by the tabs.  
These sections include the following:  
Finding Your Way: This section provides installation instructions and illustra-  
tions for your phone. It includes figures and general information designed to help  
you find what you need.  
Using Your Phone: If you need to make a call, this is the section for you. It not  
only includes basic phone and voice mail information, but it provides instructions  
on how to perform everyday tasks, such as answering calls, making calls, access-  
ing voice mail, etc.  
ABOUT YOUR PHONE  
The INT1400 cordless phone has the following features:  
Interference avoidance with other 900MHz systems  
900 MHz narrow band FM  
Autoscan channel selection (up to 30 channels)  
16-digit, 2-line liquid crystal display (LCD)  
Approximately 6-hour talk time  
Approximately 5-day standby time  
3 ring tones and vibrate ringer  
Headset jack with belt clip for handsfree operation  
Wall mountable base unit  
INT1400 Cordless Telephone User Guide  
3
   
The following pages describe the basic functions of the dialpad buttons and message  
display indicators.  
Dialpad and Indicators  
1
15  
16  
2
9
10  
11  
12  
3
4
5
6
7
8
13  
14  
DEFAULT BUTTON (LABEL)  
Headset Jack  
DEFAULT BUTTON (LABEL)  
1
2
3
4
5
6
7
8
9
HOLD  
Hold Button (  
)
REDIAL  
CH  
Message Display  
XFER  
10  
11  
12  
13  
14  
15  
16  
Redial Button (  
)
Transfer Button (  
)
Channel Button (  
)
MAIL  
TALK  
Talk Button (  
)
Mail Button (  
)
Numeric Dialpad  
Line Button 3 (  
Line Button 4 (  
)
)
Line Button 2 (  
)
)
RING/VOL  
Line Button 1 (  
Microphone  
Ring Type and Volume Button (  
)
ON/OFF MUTE  
Ringer On/Off and Mute Button (  
)
INT1400 Cordless Telephone User Guide  
4
 
Basic Message Display Functions  
ICON  
FUNCTION  
ACTION  
The connection has been  
made between the hand-  
set and the base unit.  
TALK  
Press  
to answer or make a call.  
The handset ringer switch  
is turned off.  
ON/OFF MUTE  
Press and hold  
on the side of handset to  
turn the ringer on.  
The handset battery pack See page 15 for information on charging the battery.  
is low and needs to be  
charged.  
You have received a mes- See page 26 for instructions on how to listen to the mes-  
sage.  
sage.  
Basic Button Functions  
BUTTON  
IF YOU..  
YOU CAN..  
Answer a call, place an intercom call, or  
hang up.  
TALK  
TALK  
Press  
Press an unlit key or the flashing key Select an outside line or answer a call.  
LINE  
Transfer a call.  
XFER  
XFER  
Press  
number  
and dial the destination  
Put a call on hold.  
Change a channel.  
HOLD  
CH  
HOLD  
Press  
Press  
Press  
CH  
Redial a telephone number or save the  
last number dialed.  
REDIAL  
RING/VOL  
REDIAL  
Adjust volume during a call or select a  
ring tone on standby mode.  
RING/VOL  
Press  
Turn the ringer on/off.  
ON/OFF MUTE  
ON/OFF MUTE  
Press and hold  
seconds  
for two  
Mute the microphone.  
ON/OFF MUTE  
Press  
INT1400 Cordless Telephone User Guide  
5
   
NOTE: Because the telephone system allows customized feature keys, your phone  
may have been reprogrammed so that the feature buttons do not match those  
described in this guide.  
Display  
Your INT1400 has two lines of display with 16 characters per line. When your phone  
is idle, this display shows your extension number, your username, the time of day, and  
the date. At other times, it may display reminder messages, Do-Not-Disturb. (DND)  
messages, numbers dialed, call sources, elapsed time of calls, current call costs, error  
messages, etc.  
Because the display can only support 16 characters, you may see a few abbreviations.  
The most commonly used abbreviations are provided in the table below.  
ACCT CODE  
CNF  
Account Code  
Conference  
DEST  
DIR  
Destination  
Directory  
DND  
Do-Not-Disturb  
Extension  
EXT  
MSG  
Message  
RCL  
Recall  
SPKR  
SPKRPHN  
STN SPD  
SYS SPD  
TFR  
Speaker  
Speakerphone  
Station Speed Dial  
System Speed Dial  
Transfer  
TG  
Trunk Group (a group of outside lines)  
Trunk (an outside line)  
TRNK  
INT1400 Cordless Telephone User Guide  
6
 
INT1400 INSTALLATION  
This section describes how to install the INT1400. Follow the instruction below.  
Selecting the Location  
Select a location for the INT1400 that is away from excessive heat or humidity. The  
base unit of your INT1400 can be placed on a desk or tabletop near a standard 120V  
AC outlet and telephone line jack. The base unit can also be mounted on a standard  
wall plate using the included wall plate adapter. Keep the base unit and handset away  
from sources of electrical noise (motors, fluorescent lighting, computers).  
Connecting the Telephone Cord  
Plug the telephone line cord from the base unit into a telephone system port.  
TO TELEPHONE SYSTEM  
BASE UNIT  
INT1400 Cordless Telephone User Guide  
7
     
Connecting Power to the Base and Charger Units  
Connect the smaller AC adapter with the yellow ring on the connector to the yellow  
jack on the back of the charger unit, as shown below.  
NOTE: A blinking LED on the charger indicates the handset is not seated properly, the  
battery is not hooked up, or the phone is not in service.  
CHARGER UNIT  
Connect the other AC adapter to the back of the base unit, as shown below.  
BASE UNIT  
TO TELEPHONE  
SYSTEM  
AC ADAPTER  
NOTE: Do not route the power cord where it will create a trip hazard or where it could  
become worn and create a fire or other electrical hazard.  
INT1400 Cordless Telephone User Guide  
8
 
Wall Mounting  
You can mount your INT1400 either on a standard wall plate or directly on a wall.  
Follow the instructions below.  
Standard Wall Plate Mounting  
Your INT1400 is designed to be mounted on a standard wall plate.  
To attach the wall mount stand to the base unit:  
1. Slide the wall mount stand into the notches at  
the top of the base unit, rotate the wall mount  
stand down and snap it into place, as shown on  
the right.  
2. If you haven’t done so, plug the AC adapter  
into the base unit as previously described.  
WALL MOUNT STAND  
3. Place the AC adapter cord inside the molded  
channel of the wall mount stand, as shown on  
the right.  
4. Plug one end of the telephone cord into the  
LINE jack on the base unit. Then place the tele-  
phone cord inside the molded channel(s) on the  
bottom of the wall mount stand.  
5. Plug the other end of the telephone cord into  
the modular wall jack.  
6. Place the base unit on the posts of the wall  
plate and push down until it's firmly seated, as  
shown on the right.  
7. Plug the AC adapter into a standard 120V AC  
wall outlet.  
NOTE: Do not use an outlet controlled by a wall  
switch. Turning the wall switch off will also turn  
the base unit off.  
INT1400 Cordless Telephone User Guide  
9
 
Direct Wall Mounting  
If you do not have a standard wall plate, you can mount your phone directly on a wall.  
Before mounting your phone, consider the following:  
Select a location away from electrical cables, pipes, or other items behind the  
mounting location that could cause a hazard when inserting screws into the wall.  
Ensure the wall material is capable of supporting the weight of the base unit.  
Use #10 screws with anchoring devices suitable for the wall material where the  
base unit will be placed.  
To mount the base unit on a wall:  
1. Insert two mounting screws 3 15/16 inches (10 cm) apart. Allow  
about 3/16 of an inch (0.5 cm) between the wall and screw heads  
for mounting the phone, as shown on the right.  
2. Follow steps 2 and 3 on the previous page to plug and secure the  
AC adapter cord.  
3. Plug one end of the telephone line cord into the LINE  
jack on the base unit. Then place the telephone cord  
inside the molded channel(s) on the bottom of the wall  
mount stand.  
4. Place the base unit on the posts of the wall  
screws and push down until it’s firmly  
seated, as shown on the right.  
5. Plug the other end of the short telephone  
cord into a telephone wall jack.  
6. Follow step 7 on the previous page to plug  
the AC adapter into a standard 120V AC  
wall outlet.  
INT1400 Cordless Telephone User Guide  
10  
Charging Unit Wall Mounting  
The charging unit is also designed to be wall mounted. Before mounting the charging  
unit, consider the following:  
Select a location away from electrical cables, pipes, or other items behind the  
mounting location that could cause a hazard when inserting screws into the wall.  
Ensure the wall material is capable of supporting the weight of the charging unit.  
Use #10 screws with anchoring devices suitable for the wall material where the  
charging unit will be placed.  
To mount the charging unit on a wall:  
1. Insert two mounting screws 1 1/5 inches (3 cm)  
apart, as shown on the right. Allow about 3/16 of an  
inch (0.5 cm) between the wall and screw heads for  
mounting the phone.  
2. Pass one end of the AC adapter cord  
through the hole of the wall mount  
stand and plug it into the charging  
unit, as shown on the right. Wrap the  
AC adapter cord around the strain  
relief.  
CHARGING UNIT  
WALL MOUNT STAND  
INT1400 Cordless Telephone User Guide  
11  
3. Slide the wall mount stand into the  
notches on the bottom of the charging  
unit, as shown on the right.  
NOTCHES  
4. Place the charging unit on the  
posts of the wall screws and  
push down until it is firmly  
seated, as shown on the right.  
5. Plug the AC adapter into a  
standard 120V AC wall outlet.  
Attaching the Belt Clip to the Handset  
You can use the belt clip to attach the handset to your belt or pocket for convenient  
portability.  
To attach the belt clip to the handset:  
1. Snap the cover tab out of the belt clip notch on the top of the handset.  
2. Slide the clip into the tab slot, as shown on the  
right. The belt clip is designed to fit snugly into the  
handset.  
COVER TAB  
BELT CLIP  
INT1400 Cordless Telephone User Guide  
12  
 
3. Press firmly until the belt clip snaps into place.  
To remove the belt clip from the handset:  
Press the retaining clip in toward the belt clip blade and  
slide the clip up at the same time. Once the belt clip is  
removed, reinstall the cover tab.  
INT1400 Cordless Telephone User Guide  
13  
Installing the Handset Battery Pack  
To install the battery pack:  
1. Remove the battery cover by press-  
ing the latch and sliding the cover  
down and off of the handset.  
BATTERY COVER  
2. Connect the battery pack connec-  
tor, observing correct polarity to  
the jack inside the battery compart-  
ment, as shown on the right.  
NOTE: Do not exert any force on  
this connection. It could cause dam-  
age to the battery or handset. Once  
you are certain that you have made  
a good connection, then insert the  
battery pack into the battery com-  
partment. Do not pinch the wires.  
3. Replace the cover and slide it up  
until it latches into the handset.  
INT1400 Cordless Telephone User Guide  
14  
 
Charging the Handset Battery Pack  
To charge the battery pack:  
1. Place the handset into the charger unit.  
2. Verify the CHARGE indicator lights. If the CHARGE  
indicator does not light, check to see that the AC  
adapter is plugged in and that the handset is making  
good contact with the charger unit contacts.  
NOTE: If you are using the INT1400 for the first time, fully  
charge the rechargeable Ni-MH battery pack for five hours  
without interruption.  
CHARGE INDICATOR  
Checking the Low Battery Indicator  
When the battery pack in the handset is low and needs to  
be charged, the LOW message appears on the display.  
The following table shows what to do when the LOW  
message is displayed.  
WHAT HAPPENS  
ACTION  
On a call, handset beeps once every Complete your call as quickly as possible, or  
three seconds. All buttons and func-  
tions are available.  
replace battery pack within 20 seconds to  
continue call.  
In standby mode, handset beeps  
every 15 seconds for three minutes.  
None of the buttons operate, and you  
cannot either make or receive a call.  
Replace battery pack before making a call.  
INT1400 Cordless Telephone User Guide  
15  
   
Cleaning Charging Unit Contacts  
To maintain a good charge, it is important to clean all  
charging contacts on the handset and charging unit about  
once a month. Use a pencil eraser or other contact cleaner  
to clean the battery charging contacts. Do not use any liq-  
uids or solvents.  
CHARGING CONTACTS  
Base Units and Handsets  
The handsets are programmed to work with a specific base unit. You cannot use a new  
handset or base unit without having it reprogrammed by Inter-Tel.  
Range Limits  
The INT1400 is designed for commercial use. The range has been approved for 150 to  
300 feet (45 to 90 meters) per base unit. The actual range may be more or less  
depending on the environment. Building wiring, walls, elevators, and other electronic  
interference frequencies may limit the range of this telephone. Please see your tele-  
communications consultant for information about testing your facility.  
To maximize the range capability:  
Locate the base unit at the highest point possible in the center of your coverage  
zone. If you are planning to cover an outdoor area, such as a car lot, building  
grounds, or campus, place the base unit near a window at the highest point within  
the building.  
Place the base unit away from any other electronic device. This includes, but is  
not limited to, computer screens, radios, electronic signs, coffee pots, micro-  
waves, and other electronic devices.  
SETTING ENDPOINT PREFERENCES  
Your endpoint is automatically set to specific defaults. You can, however, configure  
many of these settings at any time.  
Changing Volume Levels  
You can select a low, medium, high, or maximum volume level.  
To change a volume level:  
RING/VOL  
During a call, press  
volume level.  
on the side of the handset until you hear the desired  
INT1400 Cordless Telephone User Guide  
16  
         
Selecting a Ring Tone  
The ability to change your ring tone is helpful in close-quartered environments. If  
your ring tone is unique, you can quickly identify when a call is ringing on your end-  
point.  
To select the type of ring tone for your endpoint:  
RING/VOL  
On standby mode, press  
on the side of the handset until you hear the  
desired ring type. There are three ring tones and vibrate ringer available.  
NOTE: When your endpoint is set to vibrate and the handset is charging in the base,  
the endpoint rings when a call comes in and the call is answered when you lift the hand-  
set off of the base.  
Turning the Handset Ringer On/Off  
You can temporarily turn the handset ringer off.  
To turn the ringer off:  
RING/VOL  
In standby mode, press and hold  
on the side of handset for two seconds.  
The Ring Off (  
) icon appears in the display.  
Returning to Default Operation  
You can return your endpoint to default levels at any time. This feature returns vol-  
umes to default levels; cancels Do-Not-Disturb, and manual call forwarding.  
To return your endpoint to default:  
3
9
4
Dial  
.
ABOUT THE TELEPHONE SYSTEM  
As you can see, your INT1400 and Inter-Tel telephone system come equipped with a  
lot of “bells and whistles.” To help you understand what everything means, it is rec-  
ommended that you read the following information before you use your phone:  
Your telephone system may be programmed for one or two dial tones. Systems  
with two dial tones have one for intercom calls and one for outside calls.  
Many features “time out” if you wait too long before performing the next step. If  
this happens, you must hang up and start again.  
INT1400 Cordless Telephone User Guide  
17  
       
ABOUT VOICE MAIL  
Voice mail services are available only on those systems equipped with the optional  
voice mail module. With the voice mail application, you and other callers can send  
and receive recorded messages from any station or touchtone telephone. To use this  
and other features, each user (you included) is assigned a “voice mailbox,” which usu-  
ally corresponds to a valid extension number. You can, however, have an “unassoci-  
ated” mailbox that does not correspond to an extension. Unassociated mailboxes are  
typically used for agents or other personnel who don’t have a permanent office.  
With your voice mailbox, you can use personal or system greetings to let callers know  
if you are out of town, on a call, etc. (see page 26). If a caller reaches your voice mail-  
box, they can leave a message, hang up, or access an attendant.  
In addition, the Voice Mail Administrator can program the name for “group lists” of  
mailboxes. With these lists, you can send a message to a group of people by entering  
one number instead of everyone’s individual mailbox number.  
INT1400 Cordless Telephone User Guide  
18  
 
Using Your Phone  
SECTION CONTENTS  
PAGE  
INT1400 Cordless Telephone User Guide  
19  
 
INTRODUCTION  
Now that you know what your INT1400 can do, it’s time to start using it. In this sec-  
tion, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail  
messages, and much more.  
STARTING THE PHONE  
NOTE: Before using your INT1400, make sure to raise the  
antenna of the base unit to the vertical position, as show on  
the right.  
TALK  
When you pick up the handset and press  
, the  
ACQUIRING LINK message appears, as shown on the  
right.  
After the connection has been made between the handset  
and base unit, the TALK icon appears on the display. Then  
the screen goes into standby mode, and the phone is ready  
to use.  
If you don’t see the TALK icon, you may see one of the following:  
NO SERVICE: Indicates that there is no connection to the base unit, and you  
hear an error tone.  
LINE IN USE: Indicates that the line is in use, and you hear an error tone.  
You must have a connection between the handset and the base unit to use the phone.  
If the handset does not respond when you attempt to place a call or enter a feature  
TALK  
code, press  
to acquire a link.  
NOTE: If you have more than one cordless telephone in your office, they must operate  
CH  
on different channels. Press  
to select a channel that provides the clearest com-  
munication.  
INT1400 Cordless Telephone User Guide  
20  
   
HOW TO USE YOUR ENCORECX CORDLESS PHONE  
Receiving and Making Calls  
To receive an internal call that is ringing:  
Display shows EXTENSION XX MM:SS; Press TALK or the Line button.  
NOTE: If the phone system has been programmed to show names for extensions, the  
display will show the name instead of EXTENSION XX.  
To receive an external call that is ringing:  
Display shows LINE X MM:SS; Press TALK or the Line button  
NOTE: If Caller ID is available, the display will show the phone number instead of  
LINE X.  
ALSO: You cannot see caller ID history with the INT1400.  
To make an internal call by pressing “TALK” initially:  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Dial the extension number. (Display shows the extension number).  
To make an external call by pressing “TALK” initially:  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Dial 9 or press the Line button to reach an outside line. (Displays shows LINE  
X.)  
3. Dial the number.  
To make an external call by dialing digits initially:  
1. Dial the number. (Display shows the phone number.)  
2. Press TALK to dial the digits.  
Placing Calls on Hold or Park  
To place and retrieve an external call on hold:  
1. From an existing external call, press HOLD. (Display returns to an idle state and  
the Line button flashes.)  
2. Press TALK or the Line button to retrieve the call  
NOTE: After the call is on hold for 90 seconds, the phone rings, the Line button flutters,  
and the display shows RECALL FROM HOLD. Press TALK to return the call.  
To park a call and retrieve a parked call:  
1. From an existing external call, press XFER. (Display shows DIAL, OR SELECT  
EXTN.)  
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2. Dial feature code 712. (Display shows ENTER PARK ZONE.)  
3. Dial a park zone 1-5. Three beep tones are heard and now the call can be  
retrieved from any extension on the system by dialing feature code 712.  
NOTE: When a call is parked in any zone, there is no indication in the display.  
4. To retrieve the parked call, press TALK.  
5. Dial feature code 712. (Display shows the phone number or extension number  
and duration of the call in minutes and seconds.)  
Transferring Calls  
Note: The following instructions assume you are on a call.  
To transfer an existing internal call to an internal number:  
1. Press XFER. (Display shows DIAL, OR SELECT EXTN.)  
2. Dial the internal extension. A ring tone is heard when the call is answered and  
the call counter starts. (Display shows extension number and the duration of the  
call in minutes and seconds.)  
3. Press TALK to transfer the call or press XFER to return the call.  
To transfer a call to an external number:  
1. Press XFER. (Display shows DIAL, OR SELECT EXTN.)  
2. Dial the external number. When the call is answered, the call counter starts.  
(Display shows phone number and the duration of the call in minutes and sec-  
onds.)  
3. Press TALK to transfer the call or press XFER to return the call.  
Muting the Microphone  
To mute the microphone so that you can hear the other party, but they cannot  
hear you (this does not put them on hold):  
Press MUTE (the TALK icon in the display flashes).  
To return to the call:  
Press MUTE.  
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Placing Conference Calls  
To place an internal call in a conference:  
1. Press XFER. (Display shows DIAL, OR SELECT EXTN.)  
2. Dial the internal extension. A ring tone is heard when the call is answered and  
the call counter starts. (Display shows extension number and the duration of the  
call in minutes and seconds.)  
3. Press TALK and “3” within two seconds to establish a conference. Now you are  
connected with both parties.  
To place a call with an external number in a conference:  
1. Press XFER. (Display shows DIAL, OR SELECT EXTN.)  
2. Dial the external number. When the call is answered, the call counter starts.  
(Display shows phone number and the duration of the call in minutes and sec-  
onds.)  
3. Press TALK and “3” within two seconds to establish a conference. Now you are  
connected with both parties.  
Forwarding Calls  
To forward all calls:  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Dial feature code 732. (Display shows ENTER DESTINATION NUMBER.)  
3. If forwarding to an internal extension number, enter the destination extension  
number.  
If forwarding to an external number, select “9,” then enter the destination exter-  
nal number.  
If forwarding to voice mail, dial feature code 710.  
Display shows FORWARDING SET. You will hear three beeps before the phone  
returns to an idle state.  
To cancel forward all calls:  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Dial feature code 732. (Display shows FORWARDING CANCEL.) You will  
hear three beeps before the phone returns to an idle state.  
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To forward calls when your extension is busy:  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Dial feature code 733. (Display shows ENTER DESTINATION NUMBER.)  
3. If forwarding to an internal extension number, enter the destination internal  
extension number.  
If forwarding to an external number, press “9,” then enter the destination external  
number.  
If forwarding to voice mail, dial feature code 710.  
Display shows FORWARDING SET. You will hear three beeps before the phone  
returns to an idle state.  
To cancel forward a call on busy:  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Dial feature code 733. (Display shows FORWARDING CANCEL.) You will  
hear three beeps before the phone returns to an idle state.  
To forward calls when your extension does not answer (after four rings):  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Dial feature code 734. (Display shows DIAL, OR SELECT OPTION.)  
3. If forwarding to an internal extension number, enter the destination internal  
extension number.  
If forwarding to an external number, press “9,” then enter the external destination  
number.  
If forwarding to voice mail, dial feature code 710.  
Display shows FORWARDING SET. You will hear three beeps before the phone  
returns to an idle state.  
To cancel forward a call when your extension does not answer (after four rings):  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Dial feature code 734. (Display shows FORWARDING CANCEL.) You will  
hear three beeps before the phone returns to an idle state.  
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Forwarding Group Calls  
To forward all calls from a group:  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Dial feature code 792. (Display shows SELECT GROUP.)  
3. Dial group number (180-199). Display shows ENTER DESTINATION NUM-  
BER.  
4. If transferring to an internal extension number, enter the internal extension des-  
tination number.  
If transferring to an external number, press “9,” then enter the external destina-  
tion number.  
Display shows GROUP FORWARD SET. You will hear three beeps before the  
phone returns to an idle state.  
To cancel group forward all calls:  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Dial feature code 792. (Display shows SELECT GROUP.)  
3. Dial group number 180-199. (Display shows GROUP FORWARD CAN-  
CELLED.) You will hear three beeps before the phone returns to an idle state.  
To forward calls when the group is busy:  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Dial feature code 793. (Display shows SELECT GROUP.)  
3. Dial group number 180-199. (Display shows ENTER DESTINATION NUM-  
BER.)  
4. If transferring to an internal extension number, enter the internal extension des-  
tination number.  
If transferring to an external number, press “9,” then enter the external destina-  
tion number.  
Display shows GROUP FORWARD SET. You will hear three beeps before the  
phone returns to an idle state.  
To cancel group forward all calls:  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Dial feature code 793. (Display shows SELECT GROUP.)  
3. Dial group number 180-199. (Display shows GROUP FORWARD CAN-  
CELLED.) You will hear three beeps before the phone returns to an idle state.  
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To forward calls when a group does not answer (after four rings):  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Dial feature code 794. (Display shows SELECT GROUP.)  
3. Dial group number 180-199. (Display shows ENTER DESTINATION NUM-  
BER.)  
4. If transferring to an internal extension number, enter the internal extension des-  
tination number.  
If transferring to an external number, press “9,” then enter the external destina-  
tion number.  
Display shows GROUP FORWARD SET. You will hear three beeps before the  
phone returns to an idle state.  
To cancel group forward all calls:  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Dial feature code 794. (Display shows SELECT GROUP.)  
3. Dial group number 180-199. (Display shows GROUP FORWARD CAN-  
CELLED.) You will hear three beeps before the phone returns to an idle state.  
Setting Up Voice Mail  
Note: Voice Mail services require the Voice Mail module to be installed.  
To enter a personal greeting:  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Press MAIL.  
3. Enter your mailbox number.  
4. Enter your password, followed by #.  
5. Select option “3” to record your greeting.  
6. Follow the voice prompts to record your greeting.  
7. Press TALK to disconnect the call.  
To turn on your Voice Mail  
"Forward On No Answer" to the Voice Mail is automatically set when a voice  
mailbox is allocated to your extension.  
You may also select the other Forwarding options as required (see Forwarding Calls  
above).  
To retrieve messages from your Voice Mail box:  
The “Message” LCD icon is lit to indicate a waiting message.  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Press MAIL. (Display shows ENTER VOICE MAIL BOX.)  
3. Enter your mailbox number. (Display shows ENTER PASSWORD.)  
4. Enter your password, followed by #. (Display shows your password in the form  
of asterisks.)  
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5. Select option “1” to play your messages.  
6. Follow the voice prompts to play your messages.  
7. Press TALK to disconnect the call.  
To set internal message for incoming internal extensions:  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Dial feature code 729. (Display shows SELECT OPTION.)  
3. Dial 1-8:  
– Return At  
– Call Back At  
– Call Me At  
– In A Meeting  
– At Lunch  
– Gone Home  
– On Vacation  
– Call  
The text from the selected option is displayed.  
4. Enter numerical data, if desired (for example, enter 1230 to indicate 12:30).  
LCD displays the selected option and any numerical data entered.  
To cancel internal message for incoming internal extensions:  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Dial feature code 729. (Display shows MESSAGE CANCELLED.) The phone  
returns to an idle state.  
To change your Voice Mail box Password:  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Press MAIL. (Display shows ENTER VOICE MAIL BOX.)  
3. Enter your mailbox number. (Display shows ENTER PASSWORD.)  
4. Enter your password, followed by #. (Display shows your password in the form  
of asterisks.)  
5. Select option “4” to change your password.  
6. Follow the prompts to change your password.  
7. Press TALK to disconnect the call.  
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Personal Speed-Dialing  
To program your personal Speed-Dial list:  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Dial feature code 75. (Displays shows ENTER SPD INDEX 01-30.)  
3. Dial an index number between 1 and 30 to designate as your speed dial number.  
(Display shows ENTER NUMBER.)  
4. Enter the phone number. (Display shows the phone number entered.)  
5. Press TALK to save your entry. The phone returns to an idle display.  
To dial a number from your personal Speed-Dial list:  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Dial feature code 74. (Display shows SELECT OR SCROLL  
NOTE: The scroll feature does not work on an INT1400.  
3. Dial your speed dial index number between 1 and 30. The number is dialed.  
(Display shows the number that was dialled.)  
System Speed-Dialing  
There can be 500 (001-500) system speed dial numbers programmed on a system.  
You cannot program system speed dial numbers from an INT1400. See your System  
Administrator.  
To dial a number in the system Speed-Dial list:  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Dial the system speed dial number. Once you finish entering the system speed  
dial number the number is dialled. (Display shows the number that was dialed.)  
Redialling a Number  
To redial a number by pressing “TALK” initially:  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Press REDIAL to redial the last external number dialed. (Display shows the last  
number that was dialed.)  
3. Press TALK to clear the call.  
To redial a number by pressing “REDIAL” initially:  
1. Press REDIAL to redial the last external number dialed. (Display shows the last  
number that was dialed).  
2. Press TALK to clear the call.  
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Setting Up Follow Me  
To set “follow me” from the INT1400 on another extension in the phone system:  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Dial feature code 735. (Display shows ENTER SOURCE EXTENSION.)  
3. Dial the extension of the phone you want to receive calls for. (Display shows the  
number you dialed.)  
4. Dial the three digit password. (Display shows FORWARD SET.) You will hear  
three beeps before the phone returns to an idle state.  
To cancel “follow me” from the INT1400 on another extension in the phone  
system:  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Dial feature code 735. (Display shows ENTER SOURCE EXTENSION.)  
3. Dial the extension of the phone you want to receive calls for. (Display shows the  
number you dialed.)  
4. Dial the three digit password. (Display shows FORWARD CANCELLED.) You  
will hear three beeps before the phone returns to an idle state.  
NOTE: When Follow Me has been set on the Uniden extension, from another exten-  
sion, the Uniden phone alerts the user to this by presenting stuttered dial tone, when  
TALK is pressed. No visual display is given.  
To cancel “follow me” from the another extension in the phone system to an  
INT1400:  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Dial feature code 732 to cancel forwarding all calls. (Display shows FOR-  
WARDING CANCEL)  
Using Call Waiting  
To set call waiting tone protection before a new call:  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Dial feature code 725. (Display shows TONE PROTECT ENABLED.)  
3. Dial your number.  
Performing a “Hookflash” During a Call  
To send a hookflash to the external line:  
1. On an active call, press XFER. (Display shows DIAL, OR SELECT EXTN.)  
2. Dial feature code 731. (Display shows FLASH SENT.) The hookflash was sent  
to the external line and the call continues.  
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Using Door Open  
To press the code to open the door lock:  
1. From an existing internal extension. (Door phone), press TALK. (Display shows  
DIAL, OR SELECT EXTN.)  
2. Dial feature code 731 to unlock the door. (Display shows EXTENSION XX  
MM:SS.)  
Logging In/Out of Individual Hunt Groups  
To log in to an individual hunt group:  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Dial feature code 723. (Display shows XX.)  
3. Dial the hunt group number of which you are a member (180-199).  
To log out of an individual hunt group:  
1. Press TALK. (Display shows DIAL, OR SELECT OPTION.)  
2. Dial feature code 723. (Display shows XX.)  
3. Dial the hunt group number of which you are a member (180-199).  
NOTE: The INT1400 does not recognize the feature code 723*1 to log you in to all  
hunt groups or 723*0 to log you out of all hunt groups. You need to log in to hunt groups  
individually.  
INT1400 Cordless Telephone User Guide  
30  
   
Part No. 935.0307 (OMINT1400)  
Issue 1, April 2005  
A:46/1418A  

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