Elo TouchSystems 1925L User Manual

Elo Entuitive Touchmonitor  
User Guide  
19" LCD Desktop Touchmonitor  
1925L Series  
Revision A  
P/N 008585  
Elo TouchSystems, Inc.  
1-800-ELOTOUCH  
iv  
Table of Contents  
OSD Menu Function . . . . . . . . . . . . . . 25  
Chapter 1  
Introduction  
1
Chapter 4  
Precautions . . . . . . . . . . . . . . . . . . . . 1  
About the Product . . . . . . . . . . . . . . . . . 1  
Troubleshooting  
27  
Solutions to Common Problems . . . . . . . . 27  
Chapter 2  
Installation and Setup  
Appendix A  
Native Resolution  
3
29  
31  
Unpacking Your Touchmonitor. . . . . . . . . . . 3  
Product Overview . . . . . . . . . . . . . . . . . 4  
Main Unit . . . . . . . . . . . . . . . . . . . . 4  
Rear View . . . . . . . . . . . . . . . . . . . 4  
Side View. . . . . . . . . . . . . . . . . . . . 5  
Base Bottom View . . . . . . . . . . . . . . . 5  
Touch Interface Connection . . . . . . . . . . . . 6  
Serial/USB Connection. . . . . . . . . . . . . 6  
Step 1-Routing the Cables . . . . . . . . . 8  
Step 2-Connecting the Video Cables . . . . 9  
Step 3-Connecting the Serial or USB  
Appendix B  
Touchmonitor Safety  
Care and Handling of Your Touchmonitor. . . . 32  
Appendix A  
Technical Specifications  
33  
Compatible Video Modes . . . . . . . . . . . . 33  
Touchmonitor Specifications . . . . . . . . . . 34  
19" LCD Touchmonitor (ET192XL-XXWA-1)  
Touchscreen Cable . . . . . . . . . . . . 10  
Step 4-Connecting the Speaker Cable . . 11  
Step 5-Connecting the Power Cable . . . 11  
Tilt Lock Function . . . . . . . . . . . . . 12  
Optimizing the LCD Display . . . . . . . . . . . 12  
VESA Mount on Your Touchmonitor. . . . . . . 13  
Rear Mount Template . . . . . . . . . . . . 14  
Front Mount Template . . . . . . . . . . . . 14  
Front Mount for Horizontal Surface. . . . . . 15  
Mounting the Base . . . . . . . . . . . . . . . 16  
Security . . . . . . . . . . . . . . . . . . . . . 17  
Installing the Driver Software . . . . . . . . . . 18  
Installing the Serial Touch Driver for Windows  
XP, Windows 2000, Me, 95/98 and NT 4.0 . 19  
Installing the Serial Touch Driver for MS-DOS  
and  
Dimensions . . . . . . . . . . . . . . . . . . 39  
Regulatory Information  
Warranty  
43  
47  
Index  
49  
Windows 3.1 . . . . . . . . . . . . . . . 20  
Installing the USB Touch Driver . . . . . . . 21  
Installing the USB Touch Driver for Windows  
XP, Windows 2000, Me and 98 . . . . . . 21  
Chapter 3  
Operation  
23  
About Touchmonitor Adjustments . . . . . . . . 23  
Using the On-Screen Display (OSD) Menus . . 23  
Side Bezel Buttons . . . . . . . . . . . . . . . 24  
v
vi  
C H A P T E R  
C
HAPTER1  
INTRODUCTION  
Congratulations on your purchase of an Elo TouchSystems Entuitive  
touchmonitor. Your new touchmonitor combines the reliable performance of  
Elo’s touch technology with the latest advances in LCD display design. This  
combination of features creates a natural flow of information between a user  
and your touchmonitor.  
Precautions  
Follow all warnings, precautions and maintenance as recommended in this  
user’s manual to maximize the life of your unit. See Appendix B for more  
information on touchmonitor safety.  
About the Product  
Your LCD Desktop Touchmonitor is a 19" XGA TFT color display with the  
following features:  
• Direct analog RGB input  
• 19" diagonal screen size  
• 16.7 million displayable colors  
• 1280 x 1024 resolution  
• SXGA/XGA/ SVGA/ VGA/VESA/ Mac compatible  
• 31kHz~80 horizontal scan  
• 56~75Hz refresh rate  
1-1  
• Auto adjustment capability  
• High quality full screen re-scaling  
• Multilingual OSD menus in 11 languages: English, French, German,  
Spanish, Italian, Swedish, Finnish, Danish, Portuguese, Dutch and Japanese  
• Serial or USB touch interface (USB requires Windows 98, 2000, Me and  
XP.)  
• Built in speakers with volume control thorough OSD  
• Patented touch technology of Elo TouchSystems  
• VESA DDC 1/2B data communication  
• VESA DPMS power saving  
• Stand with minimum 95° angle of tilt.  
• Cable management device  
• VESA flat panel monitor physical mounting interface (M4x 100mm)  
• OSD and Power button lockouts  
• Wall mountable with existing stand  
• VESA 100 mm M5 threaded holes on bottom of stand for securing to desk or  
other surface, i.e. table top  
• Cable strain reliefs for all cables  
For full Product Specifications refer to Appendix C.  
1-2 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
C H A P T E R  
C
HAPTER2  
INSTALLATION AND SETUP  
This chapter discusses how to install your LCD touchmonitor and how to install  
Elo TouchSystems driver software.  
Unpacking Your Touchmonitor  
Check that the following 10 items are present and in good condition:  
OR  
Serial cable  
USB touchscreen cable  
Analog video cable  
LCD Display  
Quick Install Guide  
DVI-D video  
cable  
CD  
Software  
S-video cable  
RCA cable  
User Guide-on CD,  
Quick Install Guide  
and software CD  
European monitor power cable  
Monitor power cable  
(US/Canada)  
Speaker Cable  
2-3  
Product Overview  
Main Unit  
LCD Display  
Stand  
Rear View  
Bottom cut-out  
2-4 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
Side View  
Menu  
User Controls  
Select  
Base Bottom View  
72.2  
100.0  
69.2  
100.0  
2-5  
Touch Interface Connection  
NOTE: Your interface cables may have been pre-connected to your monitor at the factory.  
Your touchmonitor comes with one of the following touchscreen connector  
cables: Serial (RS-232) cable or USB cable. (For Windows 98, 2000, Me and  
XP systems only.)  
To set up this display, please refer to the following figures and procedures:  
Serial/USB Connection  
The following illustrations guide you step by step in connecting your  
touchmonitor using a serial or USB cable connection.  
CAUTION Before connecting the cables to your touchmonitor and PC, be sure that the computer  
and the touchmonitor are turned off.  
Serial touchscreen  
cable  
OR  
USB touchscreen cable  
Video cable  
(Analog, DVI-D, NTSC (RCA)  
and S-video)  
Monitor  
power cable  
(US/Canada)  
European monitor  
Speaker cable  
power cable  
Figure 2.1 Touchmonitor and Cables  
2-6 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
Serial Option  
Audio In, RCA Jack  
S-Video  
DVI-I, including Analog  
Video In, RCA Jack  
Audio In, PC Sound Card  
DC Power  
Touch LED Status  
Serial Touchscreen  
AC Power  
Connector  
Power LED status  
USB Option  
USB In and Touch Screen Connector  
USB Out  
Figure 2.2 Touchmonitor Connections (Serial and USB)  
The following table indicates the LED status options for the Touch LED.  
LED Status On  
LED Status Off  
LED Status Blinking  
OK  
Contact Elo Support  
Contact Elo Support  
NOTE: Touch LED is currently only available with IntelliTouch -Serial Option monitors.  
2-7  
Step 1-Routing the Cables  
• The cables are routed through the cable management channel in the stand.  
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Step 2-Connecting the Video Cables  
video port  
video cable  
Connections on underside  
RCA  
S-Video  
Female 15-pin video connector  
• Tilt the screen up and back to access the connection ports.  
• Connect the 15-pin video cable (the ferrite bead end), the 24-pin DVI-D  
cable, the RCA or the S-Video cable to the video port on your PC.  
• Connect the other end of the video cable to the video connector on your  
touchmonitor by routing the cable through the hole in the stand.  
• Secure the cable to your touchmonitor and PC by turning the screws on the  
connector clockwise.  
• Place the cable in the cable management clip.  
2-9  
Step 3-Connecting the Serial or USB Touchscreen Cable  
Serial touchscreen cable  
Connections on underside  
Serial touchscreen  
connector  
USB Out  
USB In and Touchscreen  
Connector  
• Connect the female end of the serial (RS-232) cable to the serial port on the  
back of your PC, or connect the USB touchscreen cable to the USB  
touchscreen connector on the back of your touchmonitor.  
• Connect the male end of the cable to the serial touchscreen connector on your  
touchmonitor, or connect the other end of the USB touchscreen cable to your  
PC.  
• Secure the cable to your touchmonitor and PC by turning the screws on the  
connector.  
• Route the cable through the cable management clip.  
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Step 4-Connecting the Speaker Cable  
Connections on underside  
Speaker port  
Speaker cable  
NOTE: If you do not wish to connect the speaker cable, go to step 5.  
• To use the built in speakers, you need to connect the speaker cable. Connect  
the speaker cable to the speaker port inside the back of your touchmonitor.  
• Connect the other end of the cable to the speaker connector on your PC.  
Step 5-Connecting the Power Cable  
Connections on underside  
IEC60320-1  
connector  
6mm coaxial connector  
DC power  
AC power (100-240V 50-60Hz  
or 12V DC)  
Power cable  
NOTE: The monitor is equipped with both AC and DC power connectors. The monitor is  
shipped with only an AC power cable.  
Depending on where you live, you will use either the European or US/Canadian  
power cable.  
• Connect the female end of the power cable to the power port on the  
touchmonitor.  
• Route the cable through the cable management clip.  
NOTE: To protect your equipment against risk of damage from electrical surges in the power  
line, plug the touchmonitor’s power cord into a surge protector, and then connect the  
surge protector to a grounded AC electrical outlet.  
2-11  
Tilt Lock Function  
You are able to lock the monitor in a desired position.  
• Pivot the monitor to the desired position.  
• Rotate the knob one full turn clockwise to lock the monitor in position.  
• Rotate the knob one full turn counter-clockwise to unlock the monitor from  
its position.  
54  
Figure 2.3 Tilt Lock Function  
Optimizing the LCD Display  
To ensure the LCD display works well with your computer, configure the  
display mode of your graphic card to make it less than or equal to 1280 x 1024  
resolution, and make sure the timing of the display mode is compatible with the  
LCD display. Refer to Appendix A for more information about resolution.  
Compatible video modes for your touchmonitor are listed in Appendix C.  
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VESA Mount on Your Touchmonitor  
Your touchmonitor conforms to the VESA Flat Panel Monitor Physical  
Mounting Interface (FPMPMI™) Standard which defines a physical mounting  
interface for flat panel monitors, and corresponding standards for flat panel  
monitor mounting devices, such as wall and table arms. The VESA mounting  
interface is located on the back of your touchmonitor and is shipped  
pre-connected to the base.  
Remove these four screws  
(retain for reassembly)  
VESA mounting sufrace is located  
8mm below the surface of the plastic.  
Figure 2.4 Stand and Display Separation  
NOTE: The above drawing displays the VESA mounting interface after the removal of the  
mounting cover and base.  
NOTE: You will need a screwdriver for the following steps.  
• Remove the four screws in order to separate the stand from the monitor (see  
Figure 1).  
• Rotate the monitor 180° (ensuring the monitor will not be upside down when  
mounted in the position shown).  
• Reinstall the four screws.  
• Route the cables through the cutout (if applicable) and mount the monitor to  
the wall using the template in figure 2.  
2-13  
Rear Mount Template  
100  
Cable access cutout  
100  
15  
30  
150  
Front Mount Template  
100  
100  
Cable Access Cutout  
40  
30  
150  
• Remove the two screws holding the front cover to the stand (see Figure 3).  
• Route the cables through the cutout (if applicable) and mount the monitor to  
a horizontal surface using the template on page 2-16.  
• Reassemble the front cover.  
2-14 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
Front Mount for Horizontal Surface  
Front Cover  
Attachment Screws  
M5 Screw (4X)  
M5 Washer (4X)  
Access Cutout  
M5 Nut (4X)  
The following companies provide VESA mounting devices compatible with  
your touchmonitor:  
Ergotron  
Innovative Office Products  
800-524-2744  
800-888-8458  
651-681-7600  
610-253-9554  
GCX  
MRI  
800-228-2555  
707-773-1100  
800-688-2414  
2-15  
Mounting the Base  
You can also mount your touchmonitor by using the keyholes in the base of the  
stand. These keyholes provide easy slide on mounting. You can also bolt your  
touchmonitor to a tabletop or other flat surface. Please refer to Appendix C for  
location and dimension of the mounting holes.  
M5 screw (4X)  
M5 washer (4X)  
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Security  
You can protect your touchmonitor from theft by locking it with a Kensington  
Lock. See figure 2.5 for details.  
Kensington Lock Detail  
Lock receptical  
in the back cover  
Kensington Cable Lock  
Figure 2.5 Kensington Cable Lock  
2-17  
Installing the Driver Software  
Elo TouchSystems provides driver software that allows your touchmonitor to  
work with your computer. Drivers are located on the enclosed CD-ROM for the  
following operating systems:  
• Windows XP  
• Windows 2000  
• Windows Me  
• Windows 98  
• Windows 95  
• Windows NT 4.0  
Additional drivers and driver information for other operating systems are  
Your Elo touchmonitor is plug-and-play compliant. Information on the video  
capabilities of your touchmonitor is sent to your video display adapter when  
Windows starts. If Windows detects your touchmonitor, follow the instructions  
on the screen to install a generic plug-and-play monitor.  
Refer to the appropriate following section for driver installation instructions.  
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Installing the Serial Touch Driver for Windows XP,  
Windows 20001, Me, 95/98 and NT 4.0  
NOTE: For Windows 2000 and NT 4.0 you must have administrator access rights to install the  
driver.  
1 Insert the Elo CD-ROM in your computer’s CD-ROM drive.  
If the AutoStart feature for your CD-ROM drive is active, the system  
automatically detects the CD and starts the setup program.  
2 Follow the directions on the screen to complete the driver setup for your  
version of Windows.  
If the AutoStart feature is not active:  
1 Click Start > Run.  
2 Click the Browse button to locate the EloCd.exe program on the CD-ROM.  
3 Click Open, then OK to run EloCd.exe.  
4 Follow the directions on the screen to complete the driver setup for your  
version of Windows.  
1.To install Windows 2000 and Windows XP, you must use the "update driver"  
method; you will not find a setup.exe file within the download.  
2-19  
Installing the Serial Touch Driver for MS-DOS and  
Windows 3.1  
You must have a DOS mouse driver (MOUSE.COM) installed for your mouse  
if you wish to continue using your mouse along with your touchmonitor in  
DOS.  
To install Windows 3.x and MS-DOS from Windows 95/98, follow the  
directions below:  
1 Insert the Elo CD-ROM in your computer’s CD-ROM drive.  
2 From DOS, type d:\EloDos_W31 to change to the correct directory on the  
CD-ROM (your CD-ROM drive may be mapped to a different drive letter).  
3 Type install and press Enter to start the installation.  
4 Align the touchscreen.  
You must have already completed Steps 1 and 2 before proceeding. Refer to  
Chapter 2 of the Elo DOS and Windows Driver Guide as necessary for  
additional installation information.  
To run the INSTALL program:  
1 Type INSTALL at the DOS prompt in the directory containing the driver  
install files.  
2 INSTALL asks you to select the software to install. Then choose  
d:\EloDos_W31 from the displayed list.  
3 INSTALL also asks you for the paths to use during installation, or you may  
use its defaults. INSTALL creates directories as necessary, and warns you if  
they exist.  
If you are updating your software, you may wish to specify the paths containing  
the earlier versions, and overwrite the obsolete files. All executable programs  
are upward compatible. For a list of differences from each previous version of  
the drivers, be sure to select "Differences from Previous Versions" during the  
installation process.  
INSTALL updates your AUTOEXEC.BAT file with the drivers you select.  
INSTALL makes a copy of your original AUTOEXEC.BAT file, called  
AUTOEXEC.OLD. If you already have Elo driver commands in your  
AUTOEXEC.BAT file, they will be commented out.  
When INSTALL is finished, it leaves a file called GO.BAT in the subdirectory  
you specified. GO loads the touchscreen driver, runs the calibration program  
ELOCALIB, and gives you some final instructions.  
If you are using Windows 3.1, you will also calibrate the touchscreen within  
Windows 3.1 with the Touchscreen Control Panel.  
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Installing the USB Touch Driver  
Installing the USB Touch Driver for Windows XP,  
Windows 20002, Me and 98  
1 Insert the Elo CD-ROM in your computer’s CD-ROM drive.  
If Windows 98, Windows Me or Windows 2000 starts the Add New  
Hardware Wizard:  
2 Choose Next. Select “Search for the best driver for your device  
(Recommended)” and choose Next.  
3 When a list of search locations is displayed, place a checkmark on “Specify a  
location” and use Browse to select the \EloUSB directory on the Elo  
CD-ROM.  
4 Choose Next. Once the Elo TouchSystems USB touchscreen driver has been  
detected, choose Next again.  
5 You will see several files being copied. Insert your Windows 98 CD if  
prompted. Choose Finish.  
If Windows 98, Windows Me or Windows 2000 does not start the Add New  
Hardware Wizard:  
NOTE: For Windows 2000 you must have administrator access rights to install the driver.  
1 Insert the Elo CD-ROM in your computer’s CD-ROM drive.  
If the AutoStart feature for your CD-ROM drive is active, the system  
automatically detects the CD and starts the setup program.  
2 Follow the directions on the screen to complete the driver setup for your  
version of Windows.  
If the AutoStart feature is not active:  
1 Click Start > Run.  
2 Click the Browse button to locate the EloCd.exe program on the CD-ROM.  
3 Click Open, then OK to run EloCd.exe.  
4 Follow the directions on the screen to complete the driver setup for your  
version of Windows.  
2.To install Windows 2000 and Windows XP, you must use the "update driver"  
method; you will not find a setup.exe file within the download.  
2-21  
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C H A P T E R  
C
HAPTER3  
OPERATION  
About Touchmonitor Adjustments  
Your touchmonitor will unlikely require adjustment. Variations in video output  
and application may require adjustments to your touchmonitor to optimize the  
quality of the display.  
For best performance, your touchmonitor should be operating in native  
resolution, that is 1024 x 768 at 60-75 Hz. Use the Display control panel in  
Windows to choose 1024 x 768 resolution.  
Operating in other resolutions will degrade video performance. For further  
information, please refer to Appendix A.  
All adjustments you make to the controls are automatically memorized. This  
feature saves you from having to reset your choices every time you unplug or  
power your touchmonitor off and on. If there is a power failure your  
touchmonitor settings will not default to the factory specifications.  
Using the On-Screen Display (OSD) Menus  
All adjustments are made by using the on-screen display (OSD) menus. All  
menu items can be selected by using the buttons on the side bezel.  
NOTE: OSD menu default is enabled.  
3-23  
Side Bezel Buttons  
Menu  
Select  
Control  
Function  
MENU  
Menu  
Display on exit the OSD menus.  
1
1. Shortcut to Contrast adjustment  
2. Increase value of adjustment items  
3. With menu on toggles OSD options  
2
Contrast/  
Up/Toggle  
1. Shortcut to Volume adjustment  
2. Decrease value of the adjustment items  
3. With menu on toggles OSD options  
3
Volume/Down  
Toggle  
1. Shortcut to Auto Adjust  
2. Select- To select the adjustment items from the  
OSD menus.  
SELECT  
Enter Select item  
4
3. Auto- To activate the “Auto Adjustment”  
function to obtain an optimum image.  
5
Power Switch  
Enable/Disable  
Switches the power on/off to your touchmonitor.  
1. Press the Up and Down buttons at the same  
time to enable/disable the MUTE functions. OSD  
menu default is enabled  
2. Press the Menu and Up buttons at the same  
time and hold for two seconds to enable/disable  
the OSD functions. OSD menu default is  
enabled.  
3. Press the Menu and Down buttons at the same  
time and hold for two seconds to enable/disable  
the power lock function. OSD menu default is  
enabled.  
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OSD Menu Function  
CONTRAST  
50  
Contrast  
Controls the picture contrast  
Phase  
Controls the vertical fine adjustment  
Brightness  
Controls the picture brightness  
Clock  
Controls the horizontal fine adjustment  
V-Position  
Controls the vertical position  
OSD H-Position  
Adjusts the horizontal position of the OSD  
menu  
H-Position  
Controls the horizontal position  
OSD V-Position  
Adjust the vertical position of the OSD menu  
Recall Defaults  
Recalls factory settings of the image  
parameters  
OSD Time  
Determines how long (in seconds) the OSD  
menu waits before closing automatically after  
no action has been performed.  
C1/C2/USER (Color)  
Auto Adjust  
Using these icons, you can select one of  
the preset color temperatures (9300°K or  
6500°K). Confirm your choice by  
pressing the SELECT button. If you  
want to change the color temperatures  
individually, select USER and confirm by  
pressing the OSD button SELECT. Now  
you can use the OSD dial to toggle  
between the settings R, G and B (red,  
green and blue foreground). To change a  
setting, first press the SELECT button,  
then choose the desired value with the  
OSD dial. To confirm the setting, press  
the SELECT button again.  
Automatically selects the optional settings for  
image parameters (brightness, contrast, image  
position, phase, etc.)  
OSD Language  
Selection of the OSD menu language: English,  
French, German, Spanish, Swedish, Finnish,  
Danish, Portuguese, Dutch and Japanese.  
Image Information  
Displays the current graphics mode.  
If you don’t need to adjust any further  
settings, choose the  
icon to return to the OSD main menu.  
3-25  
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C H A P T E R  
C
HAPTER4  
TROUBLESHOOTING  
If you are experiencing trouble with your touchmonitor, refer to the following  
table. If the problem persists, please contact your local dealer or our service  
center.  
Solutions to Common Problems  
Problem  
Suggestion(s)  
No image appears on screen.  
Check that all the I/O and power connectors are properly  
connected as described in Chapter 2.  
Make sure the pins of the connectors are not crooked or  
broken.  
Test power supply by trying different cables, a different  
wall outlet or plug another appliance into the outlet.  
Make certain the video cable is properly connected and that  
it is not damaged. Check for bent pins on the cable  
connectors.  
Ensure that your computer and video card are properly  
configured. (Consult video card documentation.)  
“Out of Range” display  
Check to see if the resolution of your computer is higher  
than that of the LCD display.  
Reconfigure the resolution of your computer to make it less  
than or equal to 1280 x 1024. See Appendix A for more  
information on resolution.  
4-27  
Image has vertical flickering line bars.  
Use “PHASE” to make an adjustment.  
Check and reconfigure the display mode of the vertical  
refresh rate of your graphic card to make it compatible with  
the LCD display.  
Image is unstable and flickering  
Image is scrolling  
Use “CLOCK” to make an adjustment.  
Make sure the VGA signal cable (or adapter) is well  
connected.  
Check and reconfigure the display mode of the vertical  
refresh rate of your graphic card to make it compatible with  
the LCD display.  
Touch doesn’t work  
Make sure cable is securely attached at both ends.  
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A P P E N D I X  
C
HAPTER4  
NATIVE RESOLUTION  
The native resolution of a monitor is the resolution level at which the LCD  
panel is designed to perform best. For the Elo LCD touchmonitor, the native  
resolution is 1280 x 1024 for the SXGA-19 inch size. In almost all cases, screen  
images look best when viewed at their native resolution. You can lower the  
resolution setting of a monitor but not increase it.  
Input Video  
19" LCD  
640x480 (VGA)  
800x600 (SVGA)  
1024x768 (XGA)  
Transforms input format to 1024x768  
Transforms input format to 1024x768  
Displays in Native Resolution  
The native resolution of an LCD is the actual number of pixels horizontally in  
the LCD by the number of pixels vertically in the LCD. LCD resolution is  
usually represented by the following symbols:  
640x480  
VGA  
800x600  
SVGA  
XGA  
1024x768  
1280x1024  
1600x1200  
SXGA  
UXGA  
A-29  
As an example, a SVGA resolution LCD panel has 800 pixels horizontally by  
600 pixels vertically. Input video is also represented by the same terms. XGA  
input video has a format of 1024 pixels horizontally by 768 pixels vertically.  
When the input pixels contained in the video input format match the native  
resolution of the panel, there is a one to one correspondence of mapping of input  
video pixels to LCD pixels. As an example, the pixel in column 45 and row 26  
of the input video is in column 45 and row 26 of the LCD. For the case when  
the input video is at a lower resolution than the native resolution of the LCD, the  
direct correspondence between the video pixels and the LCD pixels is lost. The  
LCD controller can compute the correspondence between video pixels and LCD  
pixels using algorithms contained on its controller. The accuracy of the  
algorithms determines the fidelity of conversion of video pixels to LCD pixels.  
Poor fidelity conversion can result in artifacts in the LCD displayed image such  
as varying width characters.  
A-30 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
A P P E N D I X  
C
HAPTER4  
TOUCHMONITOR SAFETY  
This manual contains information that is important for the proper setup and  
maintenance of your touchmonitor. Before setting up and powering on your new  
touchmonitor, read through this manual, especially Chapter 2 (Installation), and  
Chapter 3 (Operation).  
1 To reduce the risk of electric shock, follow all safety notices and never open  
the touchmonitor case.  
2 Turn off the product before cleaning  
3 Your new touchmonitor is equipped with a 3-wire, grounding power cord.  
The power cord plug will only fit into a grounded outlet. Do not attempt to fit  
the plug into an outlet that has not been configured for this purpose. Do not  
use a damaged power cord. Use only the power cord that comes with your  
Elo TouchSystems Touchmonitor. Use of an unauthorized power cord may  
invalidate your warranty.  
4 The slots located on the sides and top of the touchmonitor case are for  
ventilation. Do not block or insert anything inside the ventilation slots.  
5 It is important that your touchmonitor remains dry. Do not pour liquid into or  
onto your touchmonitor. If your touchmonitor becomes wet do not attempt to  
repair it yourself.  
B-31  
Care and Handling of Your Touchmonitor  
The following tips will help keep your Elo Entuitive touchmonitor functioning  
at the optimal level.  
• To avoid risk of electric shock, do not disassemble the brick supply or  
display unit cabinet. The unit is not user serviceable. Remember to unplug  
the display unit from the power outlet before cleaning.  
• Do not use alcohol (methyl, ethyl or isopropyl) or any strong dissolvent. Do  
not use thinner or benzene, abrasive cleaners or compressed air.  
• To clean the display unit cabinet, use a cloth lightly dampened with a mild  
detergent.  
• Avoid getting liquids inside your touchmonitor. If liquid does get inside,  
have a qualified service technician check it before you power it on again.  
• Do not wipe the screen with a cloth or sponge that could scratch the surface.  
• To clean the touchscreen, use window or glass cleaner. Put the cleaner on the  
rag and wipe the touchscreen. Never apply the cleaner directly on the  
touchscreen  
B-32 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
A P P E N D I X  
C
HAPTER0  
TECHNICAL SPECIFICATIONS  
Compatible Video Modes  
Your Elo Entuitive touchmonitor is compatible with the following standard  
video modes:  
Mode  
Resolution  
H. Frequency (kHz)  
V. Frequency (Hz)  
IBM & VESA VGA  
IBM & VESA VGA  
IBM & VESA VGA  
IBM & VESA VGA  
IBM & VESA VGA  
IBM & VESA VGA  
VESA SVGA  
640 x 350  
640 x 400  
720 x 400  
640 x 480  
640 x 480  
640 x 480  
800 x 600  
800 x 600  
800 x 600  
800 x 600  
1024 x 768  
1024 x 768  
1024 x 768  
31.47  
31.47  
31.47  
31.47  
37.86  
37.50  
35.16  
37.88  
48.08  
46.88  
48.36  
56.48  
60.02  
34.97  
35.00  
49.73  
60.24  
24.83  
31.47  
31.47  
70.09  
70.09  
70.09  
59.94  
72.81  
75.00  
56.25  
60.32  
72.19  
75.00  
60.00  
70.07  
75.03  
66.61  
66.67  
74.55  
75.02  
56.42  
70.01  
59.94  
VESA SVGA  
VESA SVGA  
VESA SVGA  
VESA XGA  
VESA XGA  
VESA XGA  
Apple Macintosh LC 13” 640 x 480  
Apple Macintosh II 13”  
Apple Macintosh 16”  
Apple Macintosh 19”  
NEC FC-98 series  
640 x 480  
832 x 624  
1024 x 768  
640 x 400  
640 x 400  
640 x 480  
NEC FC-98 series  
NEC FC-98 series  
A-33  
Touchmonitor Specifications  
TABLE 1. 19" LCD Touchmonitor (ET19-XXxx-1) Specifications  
Active matrix TFT LCD  
Display Type  
19-inch diagonal  
Display Size  
Horizontal: 376 mm (14.8 in.)  
Useful Screen Area  
Vertical: 301 mm (11.9 in.)  
Width (incl. base): 436 mm (17.2 in.)  
Maximum Monitor  
Dimensions  
Height (incl. base): 457 mm (18.0 in.)  
Depth: 241 mm (9.49 in.)  
1280 x 1024 at 60, 70, 75 Hz  
Optimal (native) Resolution  
Touchscreen  
0.125-inch IntelliTouch and  
AccuTouch, anti-glare  
IntelliTouch or AccuTouch  
16.7 million Colors with dithering (8  
bit data)  
Colors  
2
No Touchscreen: 300 cd/m typical  
Brightness (typical)  
2
IntelliTouch: 276 cd/m typical  
SecureTouch: 270 cd/m typical  
AccuTouch: 240 cd/m typical  
2
2
40,000 hours at 50% brightness  
typical  
Back-light Lamp Life  
Horizontal (left/right)  
Vertical (up/down)  
±85° or 170° total (CR=10)  
±85° or 170° total (CR=10)  
Viewing Angle (from center)  
700:1 typical  
Contrast Ratio  
DVI-D, Analog, S-Video,  
NTSC/PAL  
Input Video Format(s)  
DVI-I, RCA, S-Video on monitor  
Input Video Signal  
Connector  
DVI-D, HD-15, S-Video, RCA plugs  
via cables  
Separate H&V, Composite Sync,  
Sync-On-Green  
Input Syncs  
A-34 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
TABLE 1. 19" LCD Touchmonitor (ET19-XXxx-1) Specifications  
Active matrix TFT LCD  
Display Type  
Computer Audio on 3.5mm stereo  
mini  
Input Audio  
Audio for Video on dual RCA jacks  
Two built-in, rear-facing 2W speakers  
in display head  
Tr: 15 msec (typical)  
Display Response Time  
Tf: 10 msec (typical)  
0°C to 40°C  
Operating Temp  
Storage Temp  
-20°C to +60°C  
Humidity (non-condensing)  
Operating  
Storage  
20% to 80%  
5% to 90%  
Weight (approx.)  
Actual  
Shipping  
21.5 lb. (9.78 kg)  
30.0 lb. (13.6 kg)  
40W (typical)  
Power Dissipation  
User Controls  
Remote OSD: Auto/Sel, Up, Down,  
Menu (1.8m cable length)  
OSD: Brightness, Contrast, Color  
Temperature, H/V position, Phase/  
Clock, Recall, Auto-Adjust, Input  
Select, Language (English, Spanish,  
German, French, Italian, Swedish,  
Finnish, Danish, Portuguese, Dutch,  
Japanese)  
UL/cUL, TÜV-GS, CE, FCC/IC/  
VCCI/C-tick Class B  
Agencies  
100 mm M4 VESA mount  
100 mm M5 threaded holes on base  
bottom for table top security  
Removable base  
Other Options  
Reversible stand for wall mounting  
o
Stand rotates from -5 (from vertical)  
o
to 90 (horizontal)  
Locking OSD and/or power  
Locking tilt control  
A-35  
Table 0.1 IntelliTouch Touchmonitor Specifications  
Mechanical  
Standard deviation of error is less than 0.080 in. (2.03 mm).  
Equates to less than ±1%.  
Positional Accuracy  
2
2
More than 100,000 touchpoints/in (15,500 touchpoints/cm ).  
Typically less than 3 ounces (85 grams).  
Touchpoint Density  
Touch Activation  
Force  
Surface durability is that of glass, Mohs’ hardness rating of 7.  
Surface Durability  
No known wear-out mechanism, as there are no layers, coatings,  
or moving parts. IntelliTouch technology has been operationally  
tested to more than 50 million touches in one location without  
failure, using a stylus similar to a finger.  
Expected Life  
Performance  
Unit is sealed to protect against splashed liquids, dirt, and dust.  
Sealing  
Optical  
90%  
Light Transmission  
(per ASTM D1003)  
All measurements made using USAF 1951 Resolution Chart,  
under 30X magnification, with test unit located approximately  
1.5 in (38 mm) from surface of resolution chart.  
Clear surface: Excellent, with no noticeable degradation.  
Antiglare surface: 6:1 minimum.  
Visual Resolution  
Antiglare surface: Curved: 60 ± 20 gloss units or 75 ± 15 gloss  
units.  
Gloss (per ASTM  
D2457 using a 60-  
degree gloss meter)  
A-36 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
Environmental  
The active area of the touchscreen is resistant to all chemicals  
that do not affect glass, such as:  
Chemical Resistance  
Acetone  
Toluene  
Methyl ethyl ketone  
Isopropyl alcohol  
Methyl alcohol  
Ethyl acetate  
Ammonia-based glass cleaners  
Gasoline  
Kerosene  
Vinegar  
Meets Level 4 (15 kV air/8 kV contact discharges).  
Electrostatic  
Protection (per EN 61  
000-4-2, 1995)  
A-37  
Table 0.1 AccuTouch Touchmonitor Specifications  
Mechanical  
Top: Polyester with outside hard-surface coating with clear or  
antiglare finish.  
Construction  
Inside: Transparent conductive coating.  
Bottom: Glass substrate with uniform resistive coating. Top and  
bottom layers separated by Elo-patented separator dots.  
Standard deviation of error is less than 0.080 in. (2.03 mm). This  
equates to less than ±1%.  
Positional Accuracy  
More than 100,000 touchpoints/in² (15,500 touchpoints/cm²).  
Typically less than 4 ounces (113 grams).  
Touchpoint Density  
Touch Activation Force  
Surface Durability  
Meets Taber Abrasion Test (ASTM D1044), CS-10F wheel, 500 g.  
Meets pencil hardness 3H.  
AccuTouch technology has been operationally tested to greater than  
35 million touches in one location without failure, using a stylus  
similar to a finger.  
Expected Life  
Performance  
Optical  
Typically 75% at 550-nm wavelength (visible light spectrum).  
Light Transmission  
(per ASTM D1003)  
All measurements made using USAF 1951 Resolution Chart, under  
30 X magnification, with test unit located approximately 1.5 in. (38  
mm) from surface of resolution chart.  
Visual Resolution  
Antiglare surface: 6:1 minimum.  
Antiglare surface: Less than 15%.  
Haze (per ASTM D1003)  
Gloss (per ASTM D2457)  
Antiglare surface: 90 ± 20 gloss units tested on a hard-coated front  
surface.  
A-38 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
19"  
LCD Touchmonitor (ET192XL-XXWA-1) Dimensions  
376  
300.8  
457  
436  
363  
A-39  
62  
291  
93  
241  
253  
34  
A-40 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
67  
56  
362  
Aft tilt 90˚ from vertical  
A-41  
A-42 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
C
HAPTER0  
REGULATORY INFORMATION  
I. Electrical Safety Information:  
A) Compliance is required with respect to the voltage, frequency, and current  
requirements indicated on the manufacturer’s label. Connection to a different  
power source than those specified herein will likely result in improper operation,  
damage to the equipment or pose a fire hazard if the limitations are not followed.  
B) There are no operator serviceable parts inside this equipment. There are hazard-  
ous voltages generated by this equipment which constitute a safety hazard. Service  
should be provided only by a qualified service technician.  
C) This equipment is provided with a detachable power cord which has an integral  
safety ground wire intended for connection to a grounded safety outlet.  
1) Do not substitute the cord with other than the provided approved type.  
Under no circumstances use an adapter plug to connect to a 2-wire outlet as  
this will defeat the continuity of the grounding wire.  
2) The equipment requires the use of the ground wire as a part of the safety  
certification, modification or misuse can provide a shock hazard that can  
result in serious injury or death.  
3) Contact a qualified electrician or the manufacturer if there are questions  
about the installation prior to connecting the equipment to mains power.  
II. Emissions and Immunity Information  
A) Notice to Users in the United States: This equipment has been tested and found  
to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC  
Rules. These limits are designed to provide reasonable protection against harmful  
interference in a residential installation. This equipment generates, uses, and can  
radiate radio frequency energy, and if not installed and used in accordance with the  
instructions, may cause harmful interference to radio communications.  
B) Notice to Users in Canada: This equipment complies with the Class B limits for  
radio noise emissions from digital apparatus as established by the Radio Interfer-  
ence Regulations of Industrie Canada.  
C) Notice to Users in the European Union: Use only the provided power cords and  
interconnecting cabling provided with the equipment. Substitution of provided  
cords and cabling may compromise electrical safety or CE Mark Certification for  
emissions or immunity as required by the following standards:  
43  
This Information Technology Equipment (ITE) is required to have a CE Mark  
on the manufacturer’s label which means that the equipment has been tested  
to the following Directives and Standards:  
This equipment has been tested to the requirements for the CE Mark as  
required by EMC Directive 89/336/EEC indicated in European Standard EN  
55 022 Class B and the Low Voltage Directive 73/23/EEC as indicated in  
European Standard EN 60 950.  
D) General Information to all Users: This equipment generates, uses and can radi-  
ate radio frequency energy. If not installed and used according to this manual the  
equipment may cause interference with radio and television communications.  
There is, however, no guarantee that interference will not occur in any particular  
installation due to site-specific factors.  
1) In order to meet emission and immunity requirements, the user must  
observe the following:  
a) Use only the provided I/O cables to connect this digital device with  
any computer.  
b) To ensure compliance, use only the provided manufacturer’s approved  
line cord.  
c) The user is cautioned that changes or modifications to the equipment  
not expressly approved by the party responsible for compliance could  
void the user’s authority to operate the equipment.  
2) If this equipment appears to cause interference with radio or television  
reception, or any other device:  
a) Verify as an emission source by turning the equipment off and on.  
b) If you determine that this equipment is causing the interference, try to  
correct the interference by using one or more of the following measures:  
i) Move the digital device away from the affected receiver.  
ii) Reposition (turn) the digital device with respect to the affected  
receiver.  
iii) Reorient the affected receiver’s antenna.  
iv) Plug the digital device into a different AC outlet so the digital  
device and the receiver are on different branch circuits.  
v) Disconnect and remove any I/O cables that the digital device  
does not use. (Unterminated I/O cables are a potential source of  
high RF emission levels.)  
vi) Plug the digital device into only a grounded outlet receptacle.  
Do not use AC adapter plugs. (Removing or cutting the line cord  
ground may increase RF emission levels and may also present a  
lethal shock hazard to the user.)  
If you need additional help, consult your dealer, manufacturer, or an experi-  
enced radio or television technician.  
44 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
45  
46 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
C
HAPTER0  
WARRANTY  
Except as otherwise stated herein or in an order acknowledgment delivered to  
Buyer, Seller warrants to Buyer that the Product shall be free of defects in  
materials and workmanship. The warranty for the touchmonitors and  
components of the product is 1 year.  
Seller makes no warranty regarding the model life of components. Seller’s  
suppliers may at any time and from time to time make changes in the  
components delivered as Products or components.  
Buyer shall notify Seller in writing promptly (and in no case later than thirty  
(30) days after discovery) of the failure of any Product to conform to the  
warranty set forth above; shall describe in commercially reasonable detail in  
such notice the symptoms associated with such failure; and shall provide to  
Seller the opportunity to inspect such Products as installed, if possible. The  
notice must be received by Seller during the Warranty Period for such product,  
unless otherwise directed in writing by the Seller. Within thirty (30) days after  
submitting such notice, Buyer shall package the allegedly defective Product in  
its original shipping carton(s) or a functional equivalent and shall ship to Seller  
at Buyer’s expense and risk.  
Within a reasonable time after receipt of the allegedly defective Product and  
verification by Seller that the Product fails to meet the warranty set forth above,  
Seller shall correct such failure by, at Seller’s options, either (i) modifying or  
repairing the Product or (ii) replacing the Product. Such modification, repair, or  
replacement and the return shipment of the Product with minimum insurance to  
Buyer shall be at Seller’s expense. Buyer shall bear the risk of loss or damage in  
transit, and may insure the Product. Buyer shall reimburse Seller for  
transportation cost incurred for Product returned but not found by Seller to be  
defective. Modification or repair, of Products may, at Seller’s option, take place  
either at Seller’s facilities or at Buyer’s premises. If Seller is unable to modify,  
repair, or replace a Product to conform to the warranty set forth above, then  
Seller shall, at Seller’s option, either refund to Buyer or credit to Buyer’s  
account the purchase price of the Product less depreciation calculated on a  
straight-line basis over Seller’s stated Warranty Period.  
47  
THESE REMEDIES SHALL BE THE BUYER’S EXCLUSIVE REMEDIES  
FOR BREACH OF WARRANTY. EXCEPT FOR THE EXPRESS  
WARRANTY SET FORTH ABOVE, SELLER GRANTS NO OTHER  
WARRANTIES, EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE,  
REGARDING THE PRODUCTS, THEIR FITNESS FOR ANY PURPOSE,  
THEIR QUALITY, THEIR MERCHANTABILITY, THEIR  
NONINFRINGEMENT, OR OTHERWISE. NO EMPLOYEE OF SELLER  
OR ANY OTHER PARTY IS AUTHORIZED TO MAKE ANY WARRANTY  
FOR THE GOODS OTHER THAN THE WARRANTY SET FORTH  
HEREIN. SELLER’S LIABILITY UNDER THE WARRANTY SHALL BE  
LIMITED TO A REFUND OF THE PURCHASE PRICE OF THE PRODUCT.  
IN NO EVENT SHALL SELLER BE LIABLE FOR THE COST OF  
PROCUREMENT OR INSTALLATION OF SUBSTITUTE GOODS BY  
BUYER OR FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT, OR  
INCIDENTAL DAMAGES.  
Buyer assumes the risk and agrees to indemnify Seller against and hold Seller  
harmless from all liability relating to (i) assessing the suitability for Buyer’s  
intended use of the Products and of any system design or drawing and (ii)  
determining the compliance of Buyer’s use of the Products with applicable  
laws, regulations, codes, and standards. Buyer retains and accepts full  
responsibility for all warranty and other claims relating to or arising from  
Buyer’s products, which include or incorporate Products or components  
manufactured or supplied by Seller. Buyer is solely responsible for any and all  
representations and warranties regarding the Products made or authorized by  
Buyer. Buyer will indemnify Seller and hold Seller harmless from any liability,  
claims, loss, cost, or expenses (including reasonable attorney’s fees) attributable  
to Buyer’s products or representations or warranties concerning same.  
48 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
Index  
F
Numerics  
19" LCD Touchmonitor (ET19-XXWA-1) Dimensions, 39  
Figure 3-Front Mount Template, 14  
Front, 15  
Front Mount for Horizontal Surface, 15  
Front Mount Template, 14  
A
About the Product, 1  
About Touchmonitor Adjustments, 23  
AccuTouch Touchmonitor Specifications, 38  
Agencies, 35  
G
GCX, 15  
Auto Adjust, 25  
Gloss, AccuTouch, 38  
Gloss, IntelliTouch, 36  
B
H
Back-light Lamp Life, 34  
Base Bottom View, 5  
Brightness, 25  
Haze, AccuTouch, 38  
H-Position, 25  
Brightness (typical), 34  
Humidity, operating, 35  
C
I
C1/C2/USER (Color), 25  
Image Information, 25  
Care and Handling of Your Touchmonitor, 32  
Chemical Resistance, IntelliTouch, 37  
Cleaning Your Touchmonitor, 32  
Clock, 25  
Image problem, 27  
Image, scrolling, 28  
Image, unstable, 28  
Image, vertical flickering, 28  
Innovative Office Products, 15  
Input Audio, 35  
Input Syncs, 34  
Input Video Format(s), 34  
Colors, 34  
Compatible Video Modes, 33  
Connecting the Video Cable, 9  
Connecting the Video Cable or DVI-D Video Cable, 9  
Construction, AccuTouch, 38  
Contrast, 24, 25  
Input Video Signal Connector, 34  
Installation and Setup, 3  
Contrast Ratio, 34  
Installing the Driver Software, 18  
Installing the Serial Touch Driver for MS-DOS and  
Windows 3.1, 20  
Installing the Serial Touch Driver for Windows XP,  
Windows 2000, Me, 95/98 and NT 4.0, 19  
Installing the USB Touch Driver, 21  
Installing the USB Touch Driver for Windows XP, Windows  
2000, Me and 98, 21  
D
Display Response Time, 35  
Display Size, 34  
Display Type, 34  
IntelliTouch Touchmonitor Specifications, 36  
Introduction, 1  
E
Electrical Safety Information, 43  
Electrostatic Protection, IntelliTouch, 37  
Emissions and Immunity Information, 43  
Enable/Disable, 24  
L
Light Transmission, AccuTouch, 38  
Light Transmission, IntelliTouch, 36  
Environmental, 37  
Ergotron, 15  
Expected Life Performance, AccuTouch, 38  
Expected Life Performance, IntelliTouch, 36  
M
Main Unit, 4  
Maximum Monitor Dimensions, 34  
I n d e x - 4 9  
Mechanical, AccuTouch, 38  
Mechanical, IntelliTouch, 36  
Menu, 24  
Step 2-Connecting the Video Cables, 9  
Step 3-Connecting the Serial or USB Touchscreen  
Cable, 10  
Minus Counter-clockwise, 24  
Mounting the Base, 16  
MRI, 15  
Step 4-Connecting the Speaker Cable, 11  
Storage Humidity, 35  
Storage Temp, 35  
Surface Durability, AccuTouch, 38  
Surface Durability, IntelliTouch, 36  
SVGA, 29  
N
Native Resolution, 29  
SXGA, 29  
O
T
Operating Temp, 35  
Technical Specifications, 33  
Tilt Lock Function, 12  
Touch Activation Force, AccuTouch, 38  
Touch Activation Force, IntelliTouch, 36  
Touch Interface Connection, 6  
Touch not working, 28  
Operation, 23  
Optical, AccuTouch, 38  
Optical, IntelliTouch, 36  
Optimal (native) Resolution, 34  
Optimizing the LCD Display, 12  
OSD H-Position, 25  
OSD Language, 25  
OSD Menu Function, 25  
OSD Time, 25  
Touchmonitor Safety, 31  
Touchmonitor Specifications, 34  
Touchpoint Density, AccuTouch, 38  
Touchpoint Density, IntelliTouch, 36  
Touchscreen, 34  
OSD V-Position, 25  
Out of Range display, 27  
Troubleshooting, 27  
P
U
Phase, 25  
Unpacking Your Touchmonitor, 3  
Useful Screen Area, 34  
User Controls, 35  
Using the On-Screen Display (OSD) Menus, 23  
UXGA, 29  
Plus/Clockwise, 24  
Positional Accuracy, AccuTouch, 38  
Positional Accuracy, IntelliTouch, 36  
Power Dissipation, 35  
Power Switch, 24  
Precautions, 1  
Product Overview, 4  
V
VESA Mount on Your Touchmonitor, 13  
VGA, 29  
Viewing Angle, 34  
Visual Resolution, AccuTouch, 38  
Visual Resolution, IntelliTouch, 36  
Volume, 24  
R
Rear, 14  
Rear Mount Template, 14  
Rear View, 4  
Recall Defaults, 25  
Regulatory Information, 43  
V-Position, 25  
W
S
Warranty, 47  
Sealing, IntelliTouch, 36  
Security, 17  
Weight (approx.) Actual, 35  
Weight, Shipping, 35  
Serial/USB Connection, 6  
Side Bezel Buttons, 24  
Side View, 5  
Solutions to Common Problems, 27  
Step 1-Routing the Cables, 8  
X
XGA, 29  
I n d e x - 5 0  

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