Dell POWEREDGE 840 User Manual
Dell™ PowerEdge™ 840 Systems  
Hardware Owner’s Manual  
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m  
Contents  
1
About Your System.  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
9
9
Other Information You May Need  
.
Accessing System Features During Startup .  
10  
11  
Front-Panel Features and Indicators  
Back-Panel Features and Indicators  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
13  
14  
14  
Connecting External Devices .  
.
NIC Indicator Codes  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Diagnostics Indicator Codes.  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
15  
17  
18  
26  
28  
28  
28  
28  
Hard-Drive Indicator Codes .  
System Messages  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
System Beep Codes  
Warning Messages  
Diagnostics Messages.  
Alert Messages  
.
.
.
.
Baseboard Management Controller Messages .  
2
Using the System Setup Program  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
29  
Entering the System Setup Program .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
29  
29  
29  
Responding to Error Messages.  
Using the System Setup Program.  
System Setup Options  
Main Screen  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
30  
30  
33  
34  
35  
35  
37  
.
.
CPU Information Screens.  
Integrated Devices Screen .  
Console Redirection Screen  
System Security Screen  
Exit Screen .  
.
.
.
.
.
.
.
.
.
.
Contents  
3
System and Setup Password Features.  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
37  
37  
39  
Using the System Password  
.
.
.
.
.
.
Using the Setup Password .  
3
Installing System Components  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
41  
41  
Recommended Tools .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Inside the System  
.
.
.
42  
Opening the System  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
43  
43  
44  
Removing the Bezel.  
Removing the Cover.  
Front-Panel Drive Inserts  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
44  
45  
46  
Removing the Front-Panel Drive Inserts .  
Installing the Front-Panel Drive Inserts  
.
Closing the System .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
47  
47  
47  
Replacing the Cover  
Installing the Bezel .  
Connecting Drives .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
47  
47  
47  
48  
Interface Cables  
Drive Cable Configurations .  
DC Power Cables .  
.
.
.
.
.
Diskette Drive  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
48  
48  
48  
Removing a Diskette Drive .  
Installing a Diskette Drive.  
.
Optical or Tape Drives .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
49  
Installing an Optical or Tape Drive .  
50  
Hard Drives.  
Hard Drive Installation Guidelines  
Configuring the Boot Drive .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
53  
53  
54  
54  
55  
59  
60  
61  
64  
.
.
.
Removing a Hard Drive from the Drive Bay.  
Installing a Hard Drive in the Drive Bay  
.
.
Removing a Hard Drive from a Lever-Release Drive Carrier .  
Installing an Hard Drive in the Lever-Release Drive Carrier .  
Hot-Plug SATA Hard Drives Using the SAS Backplane.  
Removing a Hot-Plug SAS or SATA Hard Drive.  
.
.
.
.
.
.
.
.
.
.
4
Contents  
Cooling Shroud.  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
64  
64  
65  
Removing the Cooling Shroud  
Installing the Cooling Shroud .  
Cooling Fans .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
65  
66  
67  
67  
68  
Removing the Front System Fan  
Installing the Front System Fan .  
Removing the Back System Fan  
Installing the Back System Fan .  
Power Supply  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
69  
69  
70  
Removing the Power Supply .  
Replacing the Power Supply .  
Expansion Cards .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
71  
72  
73  
75  
Installing an Expansion Card .  
Removing an Expansion Card.  
Replacing the SAS Controller Card Battery  
Memory.  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
76  
76  
76  
78  
General Memory Module Installation Guidelines  
Installing Memory Modules.  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Removing Memory Modules .  
Microprocessor  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
78  
79  
81  
Removing the Processor .  
Installing a Processor.  
.
.
.
.
.
.
Installing a RAC Card  
System Battery .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
83  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
83  
Replacing the System Battery  
83  
Front I/O Panel (Service-Only Parts Procedure).  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
85  
Removing the Control Panel Assembly and Chassis-Intrusion  
Switch.  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
85  
87  
Installing the Control Panel Assembly .  
.
.
.
.
.
.
.
.
.
.
.
System Board (Service-Only Parts Procedure) .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
87  
87  
89  
Removing the System Board  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Installing the System Board.  
Contents  
5
4
Troubleshooting Your System  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
91  
91  
Safety First—For You and Your System  
Start-Up Routine .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
91  
Checking the Equipment .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
92  
92  
92  
Troubleshooting IRQ Assignment Conflicts.  
Troubleshooting the Video Subsystem .  
.
.
Troubleshooting the Keyboard.  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
93  
Troubleshooting the Mouse.  
93  
Troubleshooting Serial I/O Problems  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
94  
94  
95  
Troubleshooting a Serial I/O Device  
Troubleshooting a USB Device .  
.
.
Troubleshooting a NIC .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
95  
96  
96  
97  
98  
98  
Troubleshooting External Connections .  
Troubleshooting a Wet System.  
.
.
.
.
.
.
.
.
.
.
.
Troubleshooting a Damaged System.  
Troubleshooting the System Battery.  
Troubleshooting Power Supplies  
.
.
Troubleshooting System Cooling Problems .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
99  
Troubleshooting a Fan  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
99  
Troubleshooting System Memory  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
100  
101  
102  
103  
104  
Troubleshooting a Diskette Drive .  
Troubleshooting an Optical Drive .  
Troubleshooting an External SCSI Tape Drive.  
Troubleshooting a Hard Drive .  
.
.
.
.
.
.
.
.
.
.
.
Troubleshooting SATA Hard Drives  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
105  
105  
106  
Troubleshooting a SATA Hard Drive  
Troubleshooting a SATA Hard Drive in a RAID Configuration  
Troubleshooting a SAS RAID Controller .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
107  
108  
109  
Troubleshooting Expansion Cards .  
.
.
.
.
Troubleshooting the Microprocessor .  
6
Contents  
5
Running the System Diagnostics  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
111  
111  
111  
112  
Using Dell PowerEdge Diagnostics .  
System Diagnostics Features .  
.
.
.
.
.
.
.
.
.
.
.
When to Use the System Diagnostics .  
Running the System Diagnostics  
From the Utility Partition  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
112  
112  
112  
.
.
From Removable Bootable Media  
System Diagnostics Testing Options.  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
113  
Using the Custom Test Options  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
113  
113  
113  
Selecting Devices for Testing.  
Selecting Diagnostics Options .  
6
7
Jumpers and Connectors  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
115  
115  
118  
120  
System Board Jumpers.  
.
.
.
.
.
.
.
.
System Board Connectors .  
Disabling a Forgotten Password.  
Getting Help  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
121  
Obtaining Assistance  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
121  
121  
122  
122  
122  
Online Services .  
AutoTech Service .  
Automated Order-Status Service .  
Support Service. .  
.
.
.
.
.
.
.
.
Dell Enterprise Training and Certification.  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
123  
123  
123  
123  
124  
126  
Problems With Your Order .  
Product Information .  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Returning Items for Warranty Repair or Credit  
Before You Call.  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Contacting Dell.  
Contents  
7
Glossary  
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
147  
155  
Index  
.
.
.
8
Contents  
About Your System  
This section describes the physical, firmware, and software interface features that provide and ensure  
the essential functioning of your system. The physical connectors on your system’s front and back  
panels provide convenient connectivity and system expansion capability. The system firmware,  
applications, and operating systems monitor the system and component status and alert you when a  
problem arises. System conditions can be reported by any of the following:  
•
•
•
•
•
•
Front or back panel indicators  
System messages  
Warning messages  
Diagnostics messages  
Beep codes  
Alert messages  
This section describes each type of message, lists the possible causes, and provides steps to resolve  
any problems indicated by a message. The system indicators and features are illustrated in this  
section.  
Other Information You May Need  
CAUTION: The Product Information Guide provides important safety and regulatory information. Warranty  
information may be included within this document or as a separate document.  
•
•
•
•
•
The Getting Started Guide provides an overview of system features, setting up your system, and  
technical specifications.  
CDs included with your system provide documentation and tools for configuring and managing  
your system.  
Systems management software documentation describes the features, requirements, installation,  
and basic operation of the software.  
Operating system documentation describes how to install (if necessary), configure, and use the  
operating system software.  
Documentation for any components you purchased separately provides information to configure  
and install these options.  
About Your System  
9
     
•
Updates are sometimes included with the system to describe changes to the system, software, and/or  
documentation.  
NOTE: Always check for updates on support.dell.com and read the updates first because they often  
supersede information in other documents.  
•
Release notes or readme files may be included to provide last-minute updates to the system or  
documentation or advanced technical reference material intended for experienced users or  
technicians.  
Accessing System Features During Startup  
Table 1-1 describes keystrokes that may be entered during startup to access system features. If your  
operating system begins to load before you enter the keystroke, allow the system to finish booting, and  
then restart your system and try again.  
Table 1-1. Keystrokes for Accessing System Features  
Keystroke  
<F2>  
Description  
Enters the System Setup program. See "Entering the System Setup Program" on page 29.  
<F10>  
Opens the utility partition, allowing you to run the system diagnostics. See "Running the  
System Diagnostics" on page 112.  
<Ctrl+E>  
Enters the Baseboard Management Controller (BMC) Management Utility, which allows  
access to the system event log (SEL). See the BMC User’s Guide for more information on  
setup and use of BMC.  
<Ctrl+C>  
<Ctrl+R>  
<Ctrl+S>  
Enters the SAS Configuration Utility. See your SAS adapter User’s Guide for more  
information.  
Enters the RAID configuration utility, which allows you to configure an optional RAID  
card. For more information, see the documentation for your RAID card.  
Option is displayed only if you have PXE support enabled through the System Setup  
Program (see "Integrated Devices Screen" on page 34). This keystroke allows you to  
configure NIC settings for PXE boot. For more information, see the documentation for  
your integrated NIC.  
<Ctrl+D>  
If you have the optional Dell Remote Access Controller (DRAC), this keystroke allows  
access to selected DRAC configuration settings. See the DRAC User’s Guide for more  
information on setup and use of DRAC.  
10  
About Your System  
     
Front-Panel Features and Indicators  
Figure 1-1 shows the controls, indicators, and connectors located on the system's front panel. Table 1-2  
provides component descriptions.  
Figure 1-1. Front-Panel Features and Indicators  
6
5
4
1
2
3
1
4
power button  
system status indicator  
2
5
power-on indicator  
security lock  
3
6
hard-drive activity indicator  
USB connectors (2)  
About Your System  
11  
     
Table 1-2. Front-Panel Components  
Item  
Component  
Icon  
Description  
1
Power button  
The power button turns system power off and on.  
NOTICE: If you turn off the system using the power button and the  
system is running an ACPI-compliant operating system, the system  
can perform an orderly shutdown before power is turned off. If the  
power button is pressed for more than 4 seconds, the system power  
will turn off regardless of the current operating system state. If the  
system is not running an ACPI-compliant operating system, power is  
turned off immediately after the power button is pressed.  
The power button is enabled in the System Setup program. When  
disabled, the button can only turn the system power on. For more  
information, see "Using the System Setup Program" on page 29 and the  
operating system's documentation.  
2
Power-on indicator  
On: System power is on.  
Blinking: System is on but in standby state, or system is off but still  
connected to the power source.  
3
4
Hard-drive activity  
indicator  
Flashes when data is being read from or written to the internal SATA  
hard drives that are connected to the integrated controller.  
System status  
indicator  
Blue: Normal system operation.  
Amber: Flashes when the system needs attention due to a problem with  
power supplies, fans, system temperature, or hot-plug hard drives.  
NOTE: If the system is connected to AC power and an error has been  
detected, the amber system status indicator flashes regardless of whether  
the system has been powered on.  
5
6
Security lock  
Controls access to the system’s internal components.  
USB connectors  
Connects USB 2.0-compliant devices to the system.  
12  
About Your System  
   
Back-Panel Features and Indicators  
Figure 1-2 shows the connectors located on the system's back panel.  
Figure 1-2. Back-Panel Features  
1
2
3
4
5
6
7
8
1
4
7
AC power connector  
serial connectors (5)  
NIC connector  
2
5
8
mouse connector  
video connector  
expansion slots (5)  
3
6
keyboard connector  
USB connector (2)  
About Your System  
13  
       
Connecting External Devices  
When connecting external devices to your system, follow these guidelines:  
•
Most devices must be connected to a specific connector and device drivers must be installed before the  
device operates properly. (Device drivers are normally included with your operating system software or  
with the device itself.) See the documentation that accompanied the device for specific installation  
and configuration instructions.  
•
Always attach an external device while your system and the device are turned off. Next, turn on any  
external devices before turning on the system (unless the documentation for the device specifies  
otherwise).  
See "Using the System Setup Program" on page 29 for information about enabling, disabling, and  
configuring I/O ports and connectors.  
NIC Indicator Codes  
The NIC on the back panel has an indicator that provides information on network activity and link  
status. See Figure 1-3. Table 1-3 lists the NIC indicator codes.  
Figure 1-3. NIC Indicators  
1
2
1
link indicator  
2
activity indicator  
Table 1-3. NIC Indicator Codes  
Indicator Type  
Indicator Code  
Description  
Activity  
Off  
When off at the same time that the link indicator is off,  
the NIC is not connected to the network or the NIC is  
disabled in the System Setup program. See "Using the  
System Setup Program" on page 29.  
Blinking yellow  
Off  
Indicates that network data is being sent or received.  
Link  
When off at the same time that the activity indicator is  
off, the NIC is not connected to the network or the NIC is  
disabled in the System Setup program. See "Using the  
System Setup Program" on page 29.  
On (green)  
Indicates active link.  
14  
About Your System  
             
Diagnostics Indicator Codes  
Four diagnostic indicator lights are located behind the bezel on the I/O control panel. To access the  
lights, see "Opening the System" on page 43. These lights display error codes during system startup.  
Table 1-4 lists the causes and corrective actions associated with these codes and the power light status  
before system POST. Table 1-6 lists the causes and possible corrective actions for these codes during  
POST. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off.  
Table 1-4. Diagnostic Indicator Codes  
Code  
Causes  
Corrective Action  
No power is applied to  
the system.  
See "Troubleshooting Power Supplies" on  
page 98.  
A B C D  
A possible processor  
failure has occurred.  
See "Troubleshooting the Microprocessor" on  
page 109.  
A B C D  
A B C D  
A B C D  
A B C D  
A B C D  
Memory failure.  
See "Troubleshooting System Memory" on  
page 100.  
Possible expansion-card See "Troubleshooting Expansion Cards" on  
failure.  
page 108.  
Possible video card  
failure.  
See "Troubleshooting Expansion Cards" on  
page 108.  
Diskette or hard-drive  
failure.  
Ensure that the diskette drive and hard drive(s)  
are properly connected. See "Hard Drives" on  
page 53 for information on the drive(s)  
installed in your system.  
= y e l l o w  
= g r e e n  
= o f f  
About Your System  
15  
     
Table 1-4. Diagnostic Indicator Codes (continued)  
Code  
Causes  
Corrective Action  
Possible USB failure.  
See "Troubleshooting a USB Device" on  
page 95.  
A B C D  
No memory modules  
detected.  
See ""Troubleshooting System Memory" on  
page 100.  
A B C D  
A B C D  
A B C D  
A B C D  
A B C D  
A B C D  
System board failure.  
See "Getting Help" on page 121."  
Memory configuration  
error.  
See "Troubleshooting System Memory" on  
page 100.  
Possible system board  
resource and/or system  
board hardware failure.  
See "Getting Help" on page 121."  
Possible expansion card See "Troubleshooting Expansion Cards" on  
failure.  
page 108.  
Other failure.  
Ensure that the diskette drive, optical drive,  
and hard drive(s) are properly connected. See  
"Troubleshooting Your System" on page 91" for  
the appropriate drive(s) installed in your  
system.  
If the problem persists, see "Getting Help" on  
page 121."  
The system is in a normal Information only.  
operating condition after  
POST.  
A B C D  
= y e l l o w  
= g r e e n  
= o f f  
16  
About Your System  
Hard-Drive Indicator Codes  
If an optional SAS backplane is installed in the system, two indicators on each of the hard-drive carriers  
provide information on the status of the hard drives. See Figure 1-4 and Table 1-5. The SAS backplane  
firmware controls the drive power-on/fault indicator.  
Figure 1-4. Hard-Drive Indicators  
1
2
1
drive status indicator  
2
drive busy indicator  
About Your System  
17  
     
Table 1-5 lists the drive indicator patterns. Different patterns are displayed as drive events occur in the  
system. For example, if a hard drive fails, the "drive failed" pattern appears. After the drive is selected for  
removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or  
removal" pattern. After the replacement drive is installed, the "drive being prepared for operation" pattern  
appears, followed by the "drive online" pattern.  
NOTE: If a RAID controller is not installed, only the "drive online" indicator pattern appears. The drive-activity  
indicator also blinks when the drive is being accessed.  
Table 1-5. Hard-Drive Indicator Patterns  
Condition  
Indicator Pattern  
Identify drive  
The green power-on/fault indicator blinks four times  
per second.  
Drive being prepared for removal The green power-on/fault indicator blinks two times  
per second.  
Drive ready for insertion or  
removal  
Both drive indicators are off.  
Drive being prepared for  
operation  
The green power-on/fault indicator is on.  
Drive predicted failure  
Drive failed  
The power-on/fault indicator slowly blinks green,  
amber, and off.  
The amber power-on/fault indicator blinks four times  
per second.  
Drive rebuilding  
Drive online  
The green power-on/fault indicator blinks slowly.  
The green power-on/fault indicator is on.  
System Messages  
System messages appear on the screen to notify you of a possible problem with the system. Table 1-6 lists  
the system messages that can occur and the probable cause and corrective action for each message.  
NOTE: If you receive a system message that is not listed in Table 1-6, check the documentation for the application  
that is running when the message appears or the operating system's documentation for an explanation of the  
message and recommended action.  
Table 1-6. System Messages  
Message  
Causes  
OS Install Mode is enabled in the Disable OS Install Mode in the  
System Setup program. System Setup program. See "Using the  
System Setup Program" on page 29.  
Corrective Actions  
Amount of available  
memory limited to 256MB  
18  
About Your System  
           
Table 1-6. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Attempting to update  
Remote Configuration.  
Please wait....  
Remote Configuration is in  
progress.  
Wait until the process is complete.  
BIOS Update Attempt  
Failed  
BIOS remote update failed.  
Retry update.  
Caution! NVRAM_CLR jumper NVRAM_CLR jumper is installed. Remove the NVRAM_CLR jumper.  
is installed on system  
board.  
See "System Board Jumpers" on  
page 115 for the jumper location.  
Data error  
Faulty diskette, diskette drive,  
optical drive, hard drive.  
Replace the diskette. Ensure that the  
diskette drive, optical drive, and hard-  
drive cables are properly connected.  
See "Troubleshooting a Diskette  
Drive" on page 101 or  
"Troubleshooting an Optical Drive" on  
page 102 for the appropriate drive(s)  
installed in your system.  
Decreasing available  
memory  
Faulty or improperly installed  
memory modules.  
Ensure that all memory modules are  
properly installed. See  
""Troubleshooting System Memory"  
on page 100.  
Diskette drive 0 seek  
failure  
Incorrect configuration settings in Run the System Setup program to  
System Setup program.  
correct the settings. See "Using the  
System Setup Program" on page 29.  
Faulty or improperly installed  
diskette, loose diskette drive or  
optical drive interface cable, or  
loose power cable.  
Replace the diskette. Ensure that the  
diskette drive and optical drive cables  
are properly connected. See  
""Troubleshooting a Diskette Drive"  
on page 101" and ""Troubleshooting  
an Optical Drive" on page 102" in  
"Troubleshooting Your System."  
Diskette read failure  
Faulty or improperly inserted  
diskette.  
Replace the diskette.  
Diskette subsystem reset Faulty diskette drive or optical drive Ensure that the diskette drive and  
failed  
controller.  
optical drive cables are properly  
connected. See "Troubleshooting a  
Diskette Drive" on page 101 and  
"Troubleshooting an Optical Drive" on  
page 102. If the problem persists, see  
"Getting Help" on page 121.  
About Your System  
19  
Table 1-6. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Drive not ready  
Diskette missing or improperly  
inserted in diskette drive.  
Reinsert or replace the diskette.  
Error: Incorrect memory  
configuration. Ensure  
memory in slots DIMM1_A  
and DIMM1_B, DIMM2_A and  
DIMM2_B match identically  
in size, speed, and rank.  
An unmatched pair of memory  
modules is installed.  
Install a matched pair of memory  
modules, or remove the memory  
module in socket DIMM1_B. See  
"General Memory Module Installation  
Guidelines" on page 76.  
Error: Remote Access Card Faulty or improperly installed RAC. Ensure that the RAC is properly  
initialization failure.  
installed. See "Troubleshooting  
Expansion Cards" on page 108.  
Error 8602: Auxiliary  
device failure. Verify  
that the mouse and  
keyboard are securely  
attached to correct  
connectors.  
Loose or improperly connected  
mouse or keyboard cable; faulty  
mouse or keyboard.  
Replace the mouse. If the problem  
persists, replace the keyboard.  
Gate A20 failure  
Faulty keyboard controller (faulty  
system board).  
See "Getting Help" on page 121.  
Reinstall the operating system.  
General failure  
Operating system corrupted or  
improperly installed.  
IDE Primary drive x not  
found  
Improperly connected or missing  
optical drive or tape backup unit.  
Ensure that the drive cables are  
properly connected. See  
"Troubleshooting Your System" on  
page 91 for the appropriate drive  
installed in your system.  
If no drive is installed, disable the IDE  
controller. See "Using the System  
Setup Program" on page 29.  
Invalid memory  
Unsupported DIMMs are installed Replace or reconfigure the DIMMs.  
configuration detected.  
Potential for data  
corruption exists!  
in the system, or the memory  
configuration is incorrect.  
See "Memory" on page 76 for memory  
configuration guidelines, a list of  
supported DIMMs, and supported  
memory configurations.  
Keyboard controller  
failure  
Faulty keyboard controller (faulty  
system board).  
See "Getting Help" on page 121.  
20  
About Your System  
Table 1-6. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Keyboard data line  
failure  
Loose or improperly connected  
keyboard cable; faulty keyboard;  
faulty keyboard controller.  
Ensure that the keyboard is properly  
connected. If the problem persists,  
replace the keyboard. If the problem  
persists, see "Getting Help" on  
page 121.  
Keyboard failure  
Keyboard stuck key  
failure  
Keyboard fuse has failed. Keyboard fuse has failed.  
Replace the keyboard.  
Manufacturing mode  
detected  
System is incorrectly configured.  
Install the NVRAM_CLR jumper and  
reboot the system. See "System Board  
Jumpers" on page 115 for jumper  
location.  
Memory address line  
Faulty or improperly installed  
Ensure that all memory modules are  
failure at address, read memory modules, or faulty system properly installed. See  
value expecting value  
board.  
"Troubleshooting System Memory" on  
page 100. If the problem persists, see  
"Getting Help" on page 121.  
Memory double word logic  
failure at address, read  
value expecting value  
Memory odd/even logic  
failure at address, read  
value expecting value  
Memory write/read failure  
at address, read value  
expecting value  
Memory tests terminated  
by keystroke  
The spacebar was pressed during  
POST to terminate the memory  
test.  
Information only.  
More than one RAC  
detected, system halted  
Verify that the RAC is installed in the  
proper PCI expansion slot (SLOT_5).  
If a RAC is installed in any other slot,  
remove it.  
About Your System  
21  
Table 1-6. System Messages (continued)  
Message  
Causes  
Corrective Actions  
No boot device available Faulty or missing diskette drive,  
optical drive, or hard drive.  
Check the Integrated Devices  
configuration settings in the System  
Setup program. See "Using the System  
Setup Program" on page 29. Ensure  
that either SATA Controller, Diskette  
Controller, or IDE Controller is  
enabled. If the system is booting from  
a SCSI controller, ensure that the  
controller is properly connected. If the  
problem persists, replace the drive.  
See "Hard Drives" on page 53.  
No boot sector on  
hard-disk drive  
An operating system is not on the Check the hard-drive configuration  
hard drive.  
settings in the System Setup program.  
See "Using the System Setup  
Program" on page 29.  
No timer tick interrupt  
Not a boot diskette  
Faulty system board.  
See "Getting Help" on page 121.  
Use a bootable diskette.  
Not a bootable diskette.  
PCI BIOS failed to  
install  
Loose cables to expansion card(s); Ensure that all appropriate cables are  
faulty or improperly installed  
expansion card.  
securely connected to the expansion  
cards. See "Troubleshooting  
Expansion Cards" on page 108.  
PCIe Degraded Link Width Faulty or improperly installed PCIe Reseat the PCIe cards. See "Expansion  
Error:  
Embedded  
Bus#nn/Dev#nn/Funcn  
card.  
Cards" on page 71. If the problem  
persists, see "Getting Help" on  
page 121.  
Expected Link Width is n  
Actual Link Width is n  
PCIe Degraded Link Width Faulty or improperly installed PCIe Reseat the PCIe card in the specified  
Error: Slot n  
card in the specified slot number.  
slot number. See "Expansion Cards"  
on page 71. If the problem persists,  
see "Getting Help" on page 121.  
Expected Link Width is n  
Actual Link Width is n  
PCIe Training Error:  
Embedded  
Bus#nn/Dev#nn/Funcn  
Faulty or improperly installed PCIe Reseat the PCIe cards. See "Expansion  
card.  
Cards" on page 71. If the problem  
persists, see "Getting Help" on  
page 121.  
PCIe Training Error:  
Faulty or improperly installed PCIe Reseat the PCIe card in the specified  
Slot n  
card in the specified slot number.  
slot number. See "Expansion Cards"  
on page 71. If the problem persists,  
see "Getting Help" on page 121.  
22  
About Your System  
Table 1-6. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Plug & Play Configuration Error encountered in initializing  
Install the NVRAM_CLR jumper and  
reboot the system. See Figure 6-1 for  
jumper location. Check for a BIOS  
update. If the problem persists, see  
"Troubleshooting Expansion Cards"  
on page 108. If the problem persists,  
see "Getting Help" on page 121.  
Error  
PCI device; faulty system board.  
Primary drive n  
configuration error  
Faulty hard-disk drive.  
Replace the hard-disk drive. See  
"Troubleshooting SATA Hard Drives"  
on page 105 or "Troubleshooting a  
SAS RAID Controller" on page 107 in  
for the appropriate drive(s) installed  
in your system.  
Primary drive 1 failure  
Read fault  
Requested sector not  
found  
Faulty diskette, diskette drive,  
optical drive, or hard drive.  
Replace the diskette. Ensure that the  
diskette, optical, and hard-drive cables  
are properly connected. See  
"Troubleshooting a Diskette Drive" on  
page 101, "Troubleshooting an Optical  
Drive" on page 102, "Troubleshooting  
SATA Hard Drives" on page 105," or  
"Troubleshooting a SAS RAID  
Controller" on page 107" for the  
appropriate drive(s) installed in your  
system.  
Remote Configuration  
update attempt failed  
System could not implement  
Remote Configuration request.  
Retry Remote Configuration.  
ROM bad checksum =  
address  
Faulty or improperly installed  
expansion card.  
Remove and reseat the expansion  
cards. See "Troubleshooting  
Expansion Cards" on page 108.  
SATA Port n hard disk  
drive configuration error  
Faulty SATA hard drive.  
Replace the hard-disk drive. See  
"Troubleshooting SATA Hard Drives"  
on page 105 for the appropriate  
drive(s) installed in your system.  
SATA Port n hard disk  
drive failure  
SATA Port n hard disk  
drive auto-sensing error  
About Your System  
23  
Table 1-6. System Messages (continued)  
Message  
Causes  
Corrective Actions  
SATA Port n hard disk not SATA hard drive not connected to Ensure that the hard-drive cable is  
found  
port n.  
properly connected. See "Hard Drives"  
on page 53.  
If a drive is not connected to port n,  
check that the SATA port is disabled  
in the System Setup program. See  
"Using the System Setup Program" on  
page 29.  
Sector not found  
Seek error  
Faulty diskette or hard drive.  
Replace the diskette. If the problem  
persists, see "Troubleshooting SATA  
Hard Drives" on page 105 or  
"Troubleshooting a SAS RAID  
Controller" on page 107 for the  
appropriate drive installed in your  
system.  
Seek operation failed  
Shutdown failure  
Shutdown test failure.  
Ensure that all memory modules are  
properly installed. See  
"Troubleshooting System Memory" on  
page 100. If the problem persists, see  
"Getting Help" on page 121.  
The amount of system  
memory has changed.  
Faulty memory module.  
See "Troubleshooting System  
Memory" on page 100. If the problem  
persists, see "Getting Help" on  
page 121.  
The amount of tested  
memory is below the  
minimum system  
Invalid memory configuration  
See "General Memory Module  
Installation Guidelines" on page 76.  
configuration. System  
halted!  
Faulty memory module.  
See "Troubleshooting System  
Memory" on page 100. If the problem  
persists, see "Getting Help" on  
page 121."  
Time-of-day clock stopped Faulty battery; faulty system board. See "Troubleshooting the System  
Battery" on page 98. If the problem  
persists, see "Getting Help" on  
page 121.  
24  
About Your System  
Table 1-6. System Messages (continued)  
Message  
Causes  
Incorrect Time or Date settings;  
Corrective Actions  
Time-of-day not set -  
please run SETUP program faulty system battery.  
Check the Time and Date settings  
See "Using the System Setup  
Program" in your User's Guide. If the  
problem persists, see "Troubleshooting  
the System Battery" on page 98.  
Timer chip counter 2  
failed  
Faulty system board.  
See "Getting Help" on page 121.  
Unexpected interrupt in  
protected mode  
Faulty or improperly installed  
Ensure that all memory modules are  
memory modules or faulty system properly installed. See "General  
board.  
Memory Module Installation  
Guidelines" on page 76. If the  
problem persists, see "Troubleshooting  
System Memory" on page 100. If the  
problem persists, see "Getting Help"  
on page 121.  
Utility partition not  
available  
<F10> key was pressed during  
Create a utility partition on the boot  
POST, but no utility partition exists hard drive. See the CDs that came  
on the boot hard drive.  
Unsupported processor.  
with your system.  
Warning! No microcode  
update loaded for  
processor n  
Update the BIOS firmware using the  
Dell Support website at  
support.dell.com.  
Write fault  
Faulty diskette, diskette drive,  
optical drive, hard drive.  
Replace the diskette. Ensure that the  
diskette drive, optical drive, and hard-  
drive cables are properly connected.  
See "Troubleshooting a Diskette  
Drive" on page 101, "Troubleshooting  
an Optical Drive" on page 102," or  
"Troubleshooting a Hard Drive" on  
page 104 for the appropriate drive(s)  
installed in your system.  
Write fault on selected  
drive  
About Your System  
25  
System Beep Codes  
If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps  
that identifies the problem.  
NOTE: If the system boots without a keyboard, mouse, or monitor attached, the system does not issue beep codes  
related to those peripherals.  
If a beep code is emitted, write down the series of beeps and then look it up in Table 1-7. If you are unable to  
resolve the problem by looking up the meaning of the beep code, use system diagnostics to identify the  
possible cause. If you are still unable to resolve the problem, see "Getting Help" on page 121.  
Table 1-7. System Beep Codes  
Code  
Cause  
Corrective Action  
1-1-2  
CPU register test failure  
See "Troubleshooting the Microprocessor" on  
page 109.  
1-1-3  
CMOS write/read failure; faulty  
system board  
Faulty system board. See "Getting Help" on  
page 121.  
1-1-4  
1-2-1  
BIOS error  
Reflash the BIOS.  
Programmable interval-timer failure; Faulty system board. See "Getting Help" on  
faulty system board  
page 121.  
1-2-2  
1-2-3  
1-3-1  
DMA initialization failure  
DMA page register write/read failure  
See "Troubleshooting System Memory" on  
page 100.  
Main-memory refresh verification  
failure  
1-3-2  
1-3-3  
No memory installed  
Chip or data line failure in the first  
64 KB of main memory  
1-3-4  
1-4-1  
1-4-2  
Odd/even logic failure in the first  
64 KB of main memory  
Address line failure in the first 64 KB  
of main memory  
Parity failure in the first 64 KB of  
main memory  
1-4-3  
1-4-4  
Fail-safe timer test failure  
Software NMI port test failure  
2-1-1  
Bit failure in the first 64 KB of main  
memory  
through  
2-4-4  
26  
About Your System  
       
Table 1-7. System Beep Codes (continued)  
Code  
3-1-1  
3-1-2  
3-1-3  
Cause  
Corrective Action  
Slave DMA-register failure  
Master DMA-register failure  
Faulty system board. See "Getting Help" on  
page 121.  
Master interrupt-mask register  
failure  
3-1-4  
3-2-2  
3-2-4  
3-3-1  
3-3-2  
3-3-3  
3-3-4  
3-4-1  
3-4-2  
3-4-3  
4-2-1  
4-2-2  
4-2-3  
4-2-4  
Slave interrupt-mask register failure  
Interrupt vector loading failure  
Keyboard-controller test failure  
CMOS failure  
System configuration check failure  
Keyboard controller not detected  
Video memory test failure  
Screen initialization failure  
Screen-retrace test failure  
Video ROM search failure  
No timer tick  
Faulty system board. See "Getting Help" on  
page 121.  
Shutdown test failure  
Gate A20 failure  
Unexpected interrupt in protected See "Troubleshooting Expansion Cards" on  
mode  
page 108.  
4-3-1  
4-3-2  
4-3-3  
4-3-4  
Improperly installed or faulty  
memory modules  
See "Troubleshooting System Memory" on  
page 100.  
No memory modules installed in the Install a memory module in the first memory  
first memory module connector  
Faulty system board  
module connector. See "Memory" on page 76.  
Faulty system board. See "Getting Help" on  
page 121.  
Time-of-day clock stopped  
See "Troubleshooting System Memory" on  
page 100.  
If the problem persists, see "Getting Help" on  
page 121.  
4-4-1  
4-4-4  
Super I/O chip failure; faulty system Faulty system board. See "Getting Help" on  
board page 121.  
Cache test failure; faulty processor See "Troubleshooting the Microprocessor" on  
page 109.  
About Your System  
27  
Warning Messages  
A warning message alerts you to a possible problem and prompts you to respond before the system  
continues a task. For example, before you format a diskette, a message will warn you that you may lose all  
data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y  
(yes) or n(no).  
NOTE: Warning messages are generated by either the application or the operating system. For more information,  
see the documentation that accompanied the operating system or application.  
Diagnostics Messages  
When you run system diagnostics, an error message may result. Diagnostic error messages are not  
covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help,"  
and then follow the instructions in that section for obtaining technical assistance.  
Alert Messages  
Systems management software generates alert messages for your system. Alert messages include  
information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For  
more information, see the systems management software documentation.  
Baseboard Management Controller Messages  
The Baseboard Management Controller (BMC) enables you to configure, monitor, and recover systems  
remotely. BMC uses the system’s serial port and integrated NIC1 to support fault logging and SNMP  
alerting.  
NOTE: If the integrated network controller is used in an Ether Channel team or link aggregation team, the BMC  
management traffic will not function properly. For more information about network teaming, see the documentation  
for the network controller.  
For additional information on using BMC, see the documentation for the BMC and systems management  
applications.  
28  
About Your System  
             
Using the System Setup Program  
After you set up your system, run the System Setup program to familiarize yourself with your system  
configuration and optional settings. Record the information for future reference.  
You can use the System Setup program to:  
•
•
•
•
Change the system configuration stored in NVRAM after you add, change, or remove hardware  
Set or change user-selectable options—for example, the time or date  
Enable or disable integrated devices  
Correct discrepancies between the installed hardware and configuration settings  
Entering the System Setup Program  
1
Turn on or restart your system.  
2
Press <F2> immediately after you see the following message:  
<F2> = System Setup  
If your operating system begins to load before you press <F2>, allow the system to finish booting,  
and then restart your system and try again.  
NOTE: To ensure an orderly system shutdown, see the documentation that accompanied your operating  
system.  
Responding to Error Messages  
You can enter the System Setup program by responding to certain error messages. If an error message  
appears while the system is booting, make a note of the message. Before entering the System Setup  
program, see "System Messages" on page 18 for an explanation of the message and suggestions for  
correcting errors. Also, the system emits a series of beeps during POST if an error is encountered but  
cannot be reported. For more information, see "System Beep Codes" on page 26 for more  
information.  
NOTE: After installing a memory upgrade, it is normal for your system to send a message the first time you  
start your system.  
Using the System Setup Program  
Table 2-1 lists the keys that you use to view or change information on the System Setup program  
screens and to exit the program.  
Using the System Setup Program  
29  
                 
Table 2-1. System Setup Program Navigation Keys  
Keys  
Action  
Up arrow or <Shift><Tab>  
Down arrow or <Tab>  
Moves to the previous field.  
Moves to the next field.  
Spacebar, <+>, <–>, left and  
Cycles through the settings in a field. In many fields,  
you can also type the appropriate value.  
right arrows  
<Esc>  
<F1>  
Exits the System Setup program and restarts the  
system if any changes were made.  
Displays the System Setup program's help file.  
NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the  
system.  
System Setup Options  
Main Screen  
When you enter the System Setup program, the main System Setup program screen appears (see  
Figure 2-1).  
30  
Using the System Setup Program  
         
Figure 2-1. Main System Setup Program Screen  
Table 2-2 lists the options and descriptions for the information fields that appear on the main System  
Setup program screen.  
NOTE: The options for the System Setup program change based on the system configuration.  
NOTE: The System Setup program defaults are listed under their respective options, where applicable.  
Using the System Setup Program  
31  
 
Table 2-2. System Setup Program Options  
Option  
Description  
System Time  
System Date  
System Memory  
Resets the time on the system's internal clock.  
Resets the date on the system's internal calendar.  
Displays information related to installed system, video, and redundant memory,  
including size, type, and speed of memory modules, system video memory size,  
system memory test option, and redundant memory status.  
Video Memory  
Displays the amount of video memory. This option does not have user-selectable  
settings.  
System Memory Testing Determines if memory is being tested during POST.  
OS Install Mode  
Determines the maximum amount of memory available to the operating system.  
(Off default)  
On sets the maximum memory to 256 MB. Off makes all of the system memory  
available to the operating system. Some operating systems cannot install with more  
than 2 GB of system memory. Enable this option (On) during operating system  
installation and disable (Off) after installation.  
CPU Information  
Displays information related to microprocessors (speed, cache size, and so on).  
Enable or disable Hyper-Threading technology by changing the setting of the  
Logical Processor option. See Table 2-3.  
Primary IDE 0  
Primary IDE 1  
SATA Port 0  
SATA Port 1  
SATA Port 2  
SATA Port 3  
Boot Sequence  
Enables (Auto) or disables (Off) the IDE device in Drive 0 (optical drive).  
Enables (Auto) or disables (Off) the IDE device in Drive 1 (tape backup unit).  
Enables (Auto) or disables (Off) the SATA hard drive in Port 0.  
Enables (Auto) or disables (Off) the SATA hard drive in Port 1.  
Enables (Auto) or disables (Off) the SATA hard drive in Port 2.  
Enables (Auto) or disables (Off) the SATA hard drive in Port 3.  
Determines the order in which the system searches for boot devices during system  
startup. Available options can include the diskette drive, CD drive, hard drives, and  
network.  
NOTE: System boot is not supported from an external device attached to a SAS or  
SCSI adapter. See support.dell.com for the latest support information about booting  
from external devices.  
Hard-Disk Drive  
Sequence  
Determines the order in which the system searches the hard drives during system  
startup. The selections depend on the hard drives installed in your system.  
USB Flash Drive  
Emulation Type  
Determines the emulation type for a USB flash drive. Hard disk allows the USB  
flash drive to act as a hard drive. Floppy allows the USB flash drive to act as a  
removal diskette drive. Auto automatically chooses an emulation type.  
(Auto default)  
Integrated Devices  
See "Integrated Devices Screen" on page 34.  
32  
Using the System Setup Program  
   
Table 2-2. System Setup Program Options (continued)  
Option  
Description  
PCI IRQ Assignment  
Displays a screen to change the IRQ assigned to each of the integrated devices on  
the PCI bus, and any installed expansion cards that require an IRQ.  
Console Redirection  
System Security  
Displays a screen to configure serial communication, external serial connector, fail-  
safe baud rate, remote terminal type, and redirection after boot.  
Displays a screen to configure the system password and setup password features.  
See "Using the System Password" on page 37 and "Using the Setup Password" on  
page 39 for more information.  
Keyboard NumLock  
Determines whether your system starts up with the NumLock mode activated on  
101- or 102-key keyboards (does not apply to 84-key keyboards).  
(
On default)  
Report Keyboard Errors  
Report default)  
Enables or disables reporting of keyboard errors during the POST. Select Report for  
host systems that have keyboards attached. Select Do Not Report to suppress all  
error messages relating to the keyboard or keyboard controller during POST. This  
setting does not affect the operation of the keyboard itself if a keyboard is attached  
to the system.  
(
Asset Tag  
Displays the customer-programmable asset tag number for the system if an asset  
tag number has been assigned.  
CPU Information Screens  
Table 2-3 lists the options and descriptions for the information fields that appear on the CPU  
Information screen.  
Table 2-3. CPU Information Screen  
Option  
Description  
Bus Speed  
Displays the bus speed of the processor(s).  
Logical Processor  
Displays when the processors support HyperThreading. Enabled  
permits all logical processors to be used by the operating system.  
Only the first logical processor of each processor installed in the  
system is used by the operating system if Disabled is selected.  
(Enabled default)  
Virtualization Technology Displays when the processor(s) support Virtualization Technology.  
(Disabled default)  
Enabled permits virtualization software to use Virtualization  
Technology incorporated in the processor design. This feature can  
only be used by software that supports Virtualization Technology.  
Adjacent Cache Line  
Prefetch  
Enables or disables optimal use of sequential memory access.  
Disable this option for applications that require high use of random  
memory access.  
(Enabled default)  
Hardware Prefetcher  
Enables or disables the hardware prefetcher.  
(Enabled default)  
Using the System Setup Program  
33  
           
Table 2-3. CPU Information Screen (continued)  
Option  
Description  
Demand-Based Power  
Management  
Enables or disables demand-based power management. When  
enabled, the CPU Performance State tables will be reported to the  
operating system; when disabled, the CPU Performance State  
tables will not be reported to the operating system. If any of the  
CPUs do not support demand-based power management, the field  
will become read-only, and automatically set to Disabled.  
(Disabled default)  
Processor 1 ID  
Displays the family, model number, and details for each processor. A  
submenu displays:  
– Core Speed  
– Level 2 Cache  
– Number of Cores  
– 64-bit Technology  
Integrated Devices Screen  
Table 2-4 lists the options and descriptions for the information fields that appear on the Integrated  
Devices screen.  
Table 2-4. Integrated Devices Screen Options  
Option  
Description  
IDE Controller  
Enables the integrated IDE controller. When set to Auto, each channel of the  
integrated IDE controller is enabled if IDE devices are attached to the channel and  
the external IDE controller is not detected.  
(Auto default)  
SATA Controller  
Allows the integrated SATA controller to be set to Off or ATA Mode. Off disables  
(ATA default)  
the SATA subsystem. ATA Mode sets the SATA subsystem to Native IDE mode.  
USB Controller  
Enables or disables the system's USB ports. Options are On with BIOS support,  
(On with BIOS support On without BIOS support, or Off. Disabling the USB ports makes system  
default)  
resources available for other devices.  
Embedded Gb NIC  
(Enabled with PXE  
default)  
Enables or disables the system's integrated NIC. Options are Enabled with PXE  
and Disabled. PXE support allows the system to boot from the network. Changes  
take effect after the system reboots.  
MAC Address  
Displays the MAC address for the integrated 10/100/1000 NIC. This field does not  
have user-selectable settings.  
Diskette Controller  
Enables or disables the system’s diskette drive controller. When Auto is selected,  
the system turns off the controller when necessary to accommodate a controller  
card installed in an expansion slot. You can also configure the drive as Read-Only,  
or Off. When using the Read-Only setting, the drive cannot be used to write to a  
disk.  
34  
Using the System Setup Program  
       
Table 2-4. Integrated Devices Screen Options (continued)  
Option  
Description  
Serial Port  
Serial Port options are COM1, COM3, BMC Serial, BMC NIC, COM1/BMC,  
and Off. If an optional remote access controller (RAC) is installed in the system,  
RAC is an additional option.  
(COM1 default)  
Serial Port shares three usage models. For standard usage, Serial Port attempts to  
use COM1 first, and then COM3. For BMC usage, serial port 1 uses the COM1  
address and communication can be either via the serial port or the integrated  
shared NIC. RAC control uses only the COM1 address.  
The COM1/BMC setting allows you to toggle the system between a COM1  
setting and BMC Serial setting. In this mode, press <ESC> to enter the BMC  
Serial setting and press <ESC><q> to return to the COM1 setting.  
Off and COM3 are not available options when Console Redirection is set to use  
Serial Port 1.  
Speaker  
Enables or disables the system internal speaker.  
(On default)  
Console Redirection Screen  
Table 2-5 lists the options and descriptions for the information fields that appear on the Console  
Redirection screen.  
Table 2-5. Console Redirection Screen Options  
Option  
Description  
Console Redirection  
Sets the console redirection feature to Serial Port or Off.  
(Off default)  
Failsafe Baud Rate  
Displays if the failsafe baud rate is used for console redirection.  
Select either VT 100/VT 220 or ANSI.  
(11520 default)  
Remote Terminal Type  
(VT 100/VT 220 default)  
Redirection After Boot  
Enables or disables console redirection after your system restarts.  
(Enabled default)  
System Security Screen  
Table 2-6 lists the options and descriptions for the information fields that appear on the System Security  
screen.  
Using the System Setup Program  
35  
         
Table 2-6. System Security Screen Options  
Option  
Description  
System Password  
Displays the current status of your system's password security feature and allows  
you to assign and verify a new system password.  
NOTE: See "Using the System Password" on page 37 for instructions on assigning a  
system password and using or changing an existing system password.  
Setup Password  
Restricts access to the System Setup program in the same way that you restrict  
access to your system using the system password feature.  
NOTE: See "Using the Setup Password" on page 39 for instructions on assigning a  
setup password and using or changing an existing setup password.  
Password Status  
Setting the Setup Password option to Enabled prevents the system password from  
being changed or disabled at system start-up.  
To lock the system password, assign a setup password in the Setup Password option  
and then change the Password Status option to Locked. In this state, you cannot  
change the system password using the System Password option and cannot be  
disabled at system start-up by pressing <Ctrl><Enter>.  
To unlock the system password, enter the setup password in the Setup Password  
field and then change the Password Status option to Unlocked. In this state, you  
can disable the system password at system start-up by pressing <Ctrl><Enter>  
and then change the password using the System Password option.  
Front-Bezel Chassis  
Intrusion  
Enables or disables the chassis-intrusion detection feature.  
Power Button  
Turns system's power off and on.  
• If you turn off the system using the power button and the system is running an  
ACPI-compliant operating system, the system can perform an orderly shutdown  
before power is turned off.  
• If the system is not running an ACPI-compliant operating system, power is turned  
off immediately after the power button is pressed.  
The button is enabled in the System Setup program. When disabled, the button  
can only turn on system power.  
NOTE: You can still turn on the system by using the power button, even if the Power  
Button option is set to Disabled.  
AC Power Recovery  
Determines how the system reacts when power is restored to the system. If system  
is set to Last, the system returns to the last power state. On turns on the system  
after power is restored. When set to Off, the system remains off after power is  
restored.  
(Last default)  
36  
Using the System Setup Program  
 
Exit Screen  
After you press <Esc> to exit the System Setup program, the Exit screen displays the following options:  
• Save Changes and Exit  
• Discard Changes and Exit  
• Return to Setup  
System and Setup Password Features  
NOTICE: The password features provide a basic level of security for the data on your system. If your data requires  
more security, use additional forms of protection, such as data encryption programs.  
NOTICE: Anyone can access the data stored on your system if you leave the system running and unattended  
without having a system password assigned or if you leave your system unlocked so that someone can disable the  
password by changing a jumper setting.  
Your system is shipped to you without the system password feature enabled. If system security is a  
concern, operate your system only with system password protection.  
To change or delete an existing password, you must know the password (see "Deleting or Changing an  
Existing System Password" on page 39). If you forget your password, you cannot operate your system or  
change settings in the System Setup program until a trained service technician changes the password  
jumper setting to disable the passwords, and erases the existing passwords. This procedure is described in  
"Disabling a Forgotten Password" on page 120.  
Using the System Password  
After a system password is assigned, only those who know the password have full use of the system.  
When the System Password option is set to Enabled, the system prompts you for the system password  
after the system starts.  
Assigning a System Password  
Before you assign a system password, enter the System Setup program and check the System Password  
option.  
When a system password is assigned, the setting shown for the System Password option is Enabled. If  
the setting shown for the Password Status is Unlocked, you can change the system password. If the  
Password Status option is Locked, you cannot change the system password. When the system password  
feature is disabled by a jumper setting, the system password is Disabled, and you cannot change or enter  
a new system password.  
When a system password is not assigned and the password jumper on the system board is in the enabled  
(default) position, the setting shown for the System Password option is Not Enabled and the Password  
Status field is Unlocked. To assign a system password:  
1
2
Verify that the Password Status option is set to Unlocked  
.
Highlight the System Password option and press <Enter>.  
Using the System Setup Program  
37  
           
3
Type your new system password.  
You can use up to 32 characters in your password.  
As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.  
The password assignment is not case-sensitive. However, certain key combinations are not valid. If you  
enter one of these combinations, the system beeps. To erase a character when entering your password,  
press <Backspace> or the left-arrow key.  
NOTE: To escape from the field without assigning a system password, press <Enter> to move to another field,  
or press <Esc> at any time prior to completing step 5.  
4
5
Press <Enter>.  
To confirm your password, type it a second time and press <Enter>.  
The setting shown for the System Password changes to Enabled. Exit the System Setup program and  
begin using your system.  
6
Either reboot your system now for your password protection to take effect or continue working.  
NOTE: Password protection does not take effect until you reboot the system.  
Using Your System Password to Secure Your System  
NOTE: If you have assigned a setup password (see ""Using the Setup Password" on page 39), the system accepts  
your setup password as an alternate system password.  
When the Password Status option is set to Unlocked, you have the option to leave the password security  
enabled or to disable the password security.  
To leave the password security enabled:  
1
2
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.  
Type your password and press <Enter>.  
To disable the password security:  
1
2
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.  
Type your password and press <Ctrl><Enter>.  
When the Password Status option is set to Locked whenever you turn on your system or reboot your  
system by pressing <Ctrl><Alt><Del>, type your password and press <Enter> at the prompt.  
After you type the correct system password and press <Enter>, your system operates as usual.  
If an incorrect system password is entered, the system displays a message and prompts you to re-enter  
your password. You have three attempts to enter the correct password. After the third unsuccessful  
attempt, the system displays an error message showing the number of unsuccessful attempts and that  
the system has halted and will shut down. This message can alert you to an unauthorized person  
attempting to use your system.  
38  
Using the System Setup Program  
 
Even after you shut down and restart the system, the error message continues to be displayed until the  
correct password is entered.  
NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password  
options to further protect your system from unauthorized changes.  
Deleting or Changing an Existing System Password  
1
When prompted, press <Ctrl><Enter> to disable the existing system password.  
If you are asked to enter your setup password, contact your network administrator.  
2
3
4
5
Enter the System Setup program by pressing <F2> during POST.  
Select the System Security screen field to verify that the Password Status option is set to Unlocked  
When prompted, type the system password.  
.
Confirm that Not Enabled is displayed for the System Password option.  
If Not Enabled is displayed for the System Password option, the system password has been deleted. If  
Enabled is displayed for the System Password option, press the <Alt><b> key combination to restart  
the system, and then repeat steps 2 through 5.  
Using the Setup Password  
Assigning a Setup Password  
You can assign (or change) a setup password only when the Setup Password option is set to Not Enabled.  
To assign a setup password, highlight the Setup Password option and press the <+> or <–> key. The  
system prompts you to enter and verify the password. If a character is illegal for password use, the system  
beeps.  
NOTE: The setup password can be the same as the system password. If the two passwords are different, the setup  
password can be used as an alternate system password. However, the system password cannot be used in place of  
the setup password.  
You can use up to 32 characters in your password.  
As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.  
The password assignment is not case-sensitive. However, certain key combinations are not valid. If you  
enter one of these combinations, the system beeps. To erase a character when entering your password,  
press <Backspace> or the left-arrow key.  
After you verify the password, the Setup Password setting changes to Enabled. The next time you enter  
the System Setup program, the system prompts you for the setup password.  
A change to the Setup Password option becomes effective immediately (restarting the system is not  
required).  
Using the System Setup Program  
39  
           
Operating With a Setup Password Enabled  
If Setup Password is set to Enabled, you must enter the correct setup password before you can modify  
most of the System Setup options. When you start the System Setup program, the program prompts you  
to enter a password.  
If you do not enter the correct password in three attempts, the system lets you view, but not modify, the  
System Setup screens—with the following exception: If System Password is not set to Enabled and is not  
locked through the Password Status option, you can assign a system password (however, you cannot  
disable or change an existing system password).  
NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the  
system password from unauthorized changes.  
Deleting or Changing an Existing Setup Password  
1
2
Enter the System Setup program and select the System Security option.  
Highlight the Setup Password option, press <Enter> to access the setup password window, and press  
<Enter> twice to clear the existing setup password.  
The setting changes to Not Enabled  
.
3
If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on  
page 39.  
40  
Using the System Setup Program  
   
Installing System Components  
This section describes how to install the following system components:  
•
•
•
•
•
•
•
•
•
•
•
•
•
Diskette drive  
Optical and tape drives  
Hard drives  
Cooling Shroud  
Cooling Fans  
Power supply  
Expansion cards  
Memory  
SAS controller card  
Microprocessor  
System battery  
Front I/O panel  
System board  
Recommended Tools  
You may need the following items to perform the procedures in this section:  
•
•
•
•
#2 Phillips screwdriver  
Long #2 Phillips screwdriver (blade at least 6 inches long)  
Small flat-blade drive  
rist grounding stra  
r
W
p
Installing System Components  
41  
     
Inside the System  
In Figure 3-1, the system cover is opened and the front bezel removed to provide an interior view of the  
system.  
Figure 3-1. Inside the System  
3
4
2
1
5
7
6
1
4
7
front fan  
2
5
drive cage  
3
6
expansion cards (optional)  
5.25-inch drive bays (2)  
cooling shroud  
chassis-intrusion switch  
power supply  
The system board can accommodate a single processor, five expansion cards, and four memory modules.  
The hard-drive cage provides space for up to four SAS or SATA hard drives. Two 5.25-inch external drive  
bays in the front of the system can accommodate optical or tape drives; a single 3.25 drive can  
accommodate an optional diskette drive. A controller expansion card is required to use SAS hard drives.  
Power is supplied to the system board and internal peripherals through a single, nonredundant power  
supply.  
42  
Installing System Components  
   
Opening the System  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer and protecting against electrostatic  
discharge.  
Removing the Bezel  
You must remove the bezel to remove the system cover.  
1
2
3
Using the system key, unlock the bezel. See Figure 3-2.  
Slide the bezel latch toward the right side of the system.  
Swing the top of the bezel away from the system, disengage the hooks at the bottom of the bezel, and  
lift the bezel away from the system.  
Figure 3-2. Removing the Bezel  
1
2
3
1
bezel latch  
2
bezel  
3
keylock  
Installing System Components  
43  
         
Removing the Cover  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer and protecting against electrostatic  
discharge.  
1
2
3
4
5
6
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Remove the bezel. See "Removing the Bezel" on page 43.  
Lay the system on its right side.  
Loosen the thumbscrew at the front of the system. See Figure 3-3.  
Slide the cover forward and grasp it at both ends.  
Lift the front edge of the cover 2.5 cm (1 inch), slide the cover toward the top of the system, and then  
lift the cover away from the system.  
Figure 3-3. Removing the Cover  
1
2
1
system cover  
2
thumbscrew  
Front-Panel Drive Inserts  
To help keep dust and dirt out of the system, a plastic insert covers each empty external drive bay.  
Additionally, each empty external drive bay is covered by a metal insert in the chassis to maintain Federal  
Communications Commission (FCC) certification of the system.  
44  
Installing System Components  
     
Before you install a 5.25-inch drive in an empty external drive bay, you must first remove both front-panel  
drive inserts. If you remove a 5.25-inch drive permanently, you must install both inserts.  
Removing the Front-Panel Drive Inserts  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer, and protecting against electrostatic  
discharge.  
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical  
outlet.  
2
3
Remove the bezel. See "Removing the Bezel" on page 43.  
Remove the bezel drive insert (see Figure 3-4):  
a
From inside the bezel, press the center of the insert outward with your thumbs to loosen the tabs  
on the sides of the insert.  
b
Pull the insert out of the bezel.  
4
Remove the chassis drive insert (see Figure 3-4):  
a
b
Press both sides of the insert to loosen the tabs on the insert.  
Pull the insert out of the chassis.  
Installing System Components  
45  
   
Figure 3-4. Removing the Front-Panel Drive Inserts  
1
2
1
chassis drive insert  
2
bezel drive insert  
Installing the Front-Panel Drive Inserts  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for complete  
information about safety precautions, working inside the computer, and protecting against electrostatic discharge.  
NOTICE: You must install both inserts in an empty 5.25-inch drive bay to maintain Federal Communications  
Commission (FCC) certification of the system. The inserts also help keep dust and dirt out of the system.  
1
2
Install the chassis drive insert by sliding the insert into the chassis until tabs on the side of the insert  
snap into place. See Figure 3-4.  
Install the bezel drive insert by sliding the insert into the bezel until the tabs on the side of the insert  
snap into place. See Figure 3-4.  
3
4
Install the bezel. See "Installing the Bezel" on page 47.  
Reconnect the system to its electrical outlet and turn the system on, including any attached  
peripherals.  
46  
Installing System Components  
     
Closing the System  
Replacing the Cover  
1
2
3
4
Ensure that all cables are connected, and fold cables out of the way.  
Ensure that no tools or loose parts are left inside the system.  
Fit the cover on the side of the system, and slide the cover backward.  
Tighten the cover thumbscrew to secure the cover.  
Installing the Bezel  
To install the bezel, align the hooks at the bottom of the bezel, swing the top of the bezel toward the system,  
and press the bezel onto the system until it snaps into place. Using the system key, lock the bezel.  
Connecting Drives  
Interface Cables  
Most interface connectors are keyed for correct insertion. Keying ensures that the pin-1 wire in the cable  
connects to pin 1 in the connectors on both ends. When you disconnect an interface cable, take care to  
grasp the cable connector, rather than the cable itself, to avoid stress on the cable.  
Drive Cable Configurations  
Your system can accommodate many different drive configurations, each with specific cable requirements.  
Table 3-1 shows the cable requirements for common drive configurations.  
Table 3-1. Drive Cable Configuration  
Drives  
Required Cable  
Cable Connections  
IDE optical drives, internal IDE and 80-pin IDE 2-drop cable or  
IDE drive and primary IDE  
connector on system board or  
external SCSI tape device (with  
option SCSI HBA card)  
external SCSI tape drives (with  
optional SCSI HBA card) (See  
Figure 3-7.)  
external SCSI cable  
Up to four cabled SATA hard drives 7-pin SATA hard-drive cable  
SATA hard drives and SATA port  
connectors on the system board,  
or via SAS controller card  
(non-hot-plug) (See Figure 3-9.)  
(one cable per drive)  
Up to four cabled (non-hot-plug)  
SAS hard-drives (See Figure 3-13.)  
32-pin 1- to 4-drop SAS cable  
SAS hard drives connected to  
SAS controller card  
Up to four SAS or SATA hard drives 32-pin SAS backplane cable  
connected to the SAS backplane (hot  
SAS backplane connected to the  
SAS controller card  
plug) (See Figure 3-12.)  
Installing System Components  
47  
                   
DC Power Cables  
Each drive must connect to a DC power cable from the system power supply. These power cables are used  
for the 3.5-inch diskette drive, 5.25-inch devices, and hard drives.  
NOTICE: To avoid electrical damage to internal system components, install a cover connector on any unused  
connectors on hard-drive power cables.  
Diskette Drive  
Removing a Diskette Drive  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer, and protecting against electrostatic  
discharge.  
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical  
outlet.  
2
3
4
Open the system. See "Opening the System" on page 43.  
Disconnect the power cable and the interface cable from the diskette drive. See Figure 3-5.  
Remove the two screws that secure the diskette drive in the externally accessible drive bay. See  
Figure 3-5.  
5
Slide the diskette drive forward out of the drive bay.  
Installing a Diskette Drive  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer, and protecting against electrostatic  
discharge.  
1
Unpack the drive and prepare the drive for installation.  
For instructions, see the documentation that accompanied the drive.  
2
3
4
5
6
7
Slide the diskette drive into the externally accessible drive bay.  
Install the two screws that secure the diskette drive in the drive bay. See Figure 3-5.  
Connect the power cable and the interface cable to the diskette drive. See Figure 3-5.  
Close the system. See "Closing the System" on page 47."  
Stand the system upright.  
Reconnect the system to its electrical outlet and turn the system on, including any attached  
peripherals.  
48  
Installing System Components  
             
Figure 3-5. Removing or Installing a Diskette Drive  
3
2
4
1
5
1
4
diskette (3.5-inch) drive  
interface cable  
2
5
externally accessible drive  
bay  
3
screws (2)  
power cable  
Optical or Tape Drives  
An optical drive is standard in the first external drive bay. An additional IDE or SCSI tape drive can be  
installed in the second external drive bay. These drives connect either to the system board or to an  
optional controller card.  
NOTE: Installing an additional optical drive in the second external drive bay is not supported.  
Installing System Components  
49  
     
Installing an Optical or Tape Drive  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer, and protecting against electrostatic  
discharge.  
1
2
Unpack the drive (and controller card, if applicable), and prepare the drive for installation.  
For instructions, see the documentation that accompanied the drive.  
NOTE: If you are installing a SCSI tape drive, you must install an Ultra 3 SCSI controller card. The optional  
SAS controller card does not support a SCSI tape drive.  
Turn off the system, including any attached peripherals, and disconnect the system from the electrical  
outlet.  
3
4
Open the system. See "Opening the System" on page 43.  
Remove the front-panel inserts for the empty external drive bay. See ""Removing the Front-Panel Drive  
Inserts" on page 45.  
5
6
Slide the drive into the external drive bay.  
Install the screws that secure the drive in the drive bay. See Figure 3-6.  
50  
Installing System Components  
   
Figure 3-6. Installing or Removing an Optical or Tape Drive  
3
4
2
5
1
1
4
5.25-inch drive  
power cable  
2
5
drive bay  
3
screws (2)  
interface cable  
7
If a controller card was supplied with the drive, install the controller card in expansion slot 3, 4, or 5.  
See "Installing an Expansion Card" on page 72.  
8
9
Connect a power cable to the drive. See Figure 3-6.  
Connect the interface cable to the drive and to the appropriate connector on the system board or  
controller card (if applicable).  
NOTE: See the documentation that is included with the controller card for more information.  
If you are installing an IDE device (such as an optical drive), connect the interface cable to the IDE  
device and the IDE connector on the system board. See Figure 3-7.  
Installing System Components  
51  
 
If you are installing a SCSI device in the second drive bay (such as a tape backup device), connect the  
interface cable to the device and to channel A on the SCSI controller card. See Figure 3-7.  
See "System Board Connectors" on page 118 to locate the system board connectors.  
NOTE: A SCSI device attached to an optional SCSI controller card and an IDE device attached to the system  
board can be installed together as shown in Figure 3-7.  
Figure 3-7. Connecting a Tape Drive to a SCSI Controller Card  
3
2
4
1
6
5
1
4
IDE device  
2
5
optional SCSI device  
SCSI cable  
3
6
hard drives (up to 4)  
IDE interface cable  
SCSI controller card  
10 Ensure that all cables are firmly connected and arranged so that they will not catch on the computer  
cover or block airflow inside the system.  
11 Close the system. See "Closing the System" on page 47.  
12 Stand the system upright.  
13 Reconnect the system to its electrical outlet and turn the system on, including any attached  
peripherals.  
52  
Installing System Components  
 
14 Test the drive.  
If you installed an IDE device, run the IDE devices tests in the system diagnostics to determine  
whether the device operates properly. See "Running the System Diagnostics" on page 112.  
If you installed a SCSI device, run the SCSI controllers test in the system diagnostics. See "Running  
the System Diagnostics" on page 112.  
If you installed a tape drive, see the tape drive software documentation to perform a backup and verification  
test.  
Hard Drives  
NOTE: The system’s drive configuration must consist of only SATA hard drives or only SAS hard drives. Combining  
SATA and SAS drives is not supported.  
Your system can contain up to four 1-inch-height SATA or SAS hard drives in either a removable fixed  
hard-drive bay (see Figure 3-8) or a lever-release bay (see Figure 3-11). These drives connect either to the  
system board, an optional controller card, or an optional SAS backplane.  
SAS or SATA drives can be hot-pluggable only if they are attached to an optional SAS backplane. See "Hot-  
Plug SATA Hard Drives Using the SAS Backplane" on page 61, "Hot-Plug SATA Hard Drives Using the SAS  
Backplane" on page 61, and "Removing and Installing the Optional SAS Backplane Board" on page 61.  
Hard Drive Installation Guidelines  
Use the following guidelines when installing hard drives:  
•
•
You should only use drives that have been tested and approved by the system manufacturer.  
Do not install a mixture of SATA and SAS hard drives. All hard drives must either be SAS drives or  
SATA drives.  
•
•
You may need to use different programs than those provided with the operating system to partition  
and format a hard drive. See the hard drive documentation for information on setting up the drive.  
When you format a high-capacity hard drive, allow enough time for the formatting to be completed.  
Long format times for these drives are normal. For example, a large drive can take over an hour to  
format.  
•
Do not turn off or reboot your system while the drive is being formatted. Doing so can cause a drive  
failure.  
Installing System Components  
53  
       
Configuring the Boot Drive  
The drive or device from which the system boots is determined by the boot order specified in the System  
Setup program (see "Using the System Setup Program" on page 29). To boot the system from a hard drive or  
drive array, the drive(s) must be connected to the appropriate controller:  
•
To boot from a single SATA hard drive, the master drive (drive 0) must be connected to the SATA_0  
connector on the system board. To identify system board connectors, see "System Board Connectors"  
on page 118.  
•
To boot from a single SAS hard drive, the drive must be connected to a SAS controller card. See the  
documentation that accompanied the controller card.  
Removing a Hard Drive from the Drive Bay  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer and protecting against electrostatic  
discharge.  
If you are using the optional SAS backplane, your hard drives may be installed in a lever-release drive bay.  
See "Removing a Hard Drive from a Lever-Release Drive Carrier" on page 59 for more information.  
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical  
outlet.  
2
3
4
Open the system. See "Opening the System" on page 43."  
Disconnect the interface and power cables to the hard drives in the drive bay.  
Remove the hard-drive bay. See Figure 3-8.  
a
b
Remove the three screws that secure the drive bay to the system.  
Slide the hard-drive bay out of the system.  
5
Remove the drive from the drive bay. See Figure 3-8.  
a
b
Remove the screws that secure the drive in the hard-drive bay.  
Slide the drive out of the drive bay.  
54  
Installing System Components  
         
Figure 3-8. Installing or Removing a Hard Drive  
3
2
4
5
6
1
1
4
hard-drive bay  
drive cable  
2
5
screws (4 per drive)  
power cable connector  
3
6
hard drive  
hard drive bay  
Installing a Hard Drive in the Drive Bay  
NOTE: Hot-plug capability is supported only when the SAS backplane is installed. For more information, see "Hot-  
Plug SATA Hard Drives Using the SAS Backplane" on page 61.  
1
Unpack the drive (and controller card, if applicable), and prepare the drive for installation.  
For instructions, see the documentation that accompanied the drive.  
Installing System Components  
55  
     
2
3
Install the hard drive in the hard-drive bay:  
a
b
Slide the drive into the drive bay with the back of the drive toward the back of the drive bay.  
Install the screws that secure the drive in the drive bay.  
Install the hard-drive bay. (See Figure 3-8.):  
a
b
Slide the drive bay into the system until the drive bay contacts the system.  
Install the three screws that secure the drive bay in the system.  
NOTICE: To prevent damage to internal system components, ensure that a connector cap is installed on each  
available power connector that is not connected to a hard drive.  
4
5
Connect a power cable to each hard drive. (See Figure 3-8.)  
Connect the hard-drive interface cables to each hard drive.  
–
If you are installing a SATA hard drive, connect the SATA interface cable to the hard drives and to  
the SATA ports on the system board. (See Figure 3-9.)  
–
If you are installing a SAS drive, connect the SAS interface cable to the hard drives and to the  
optional SAS controller card. (See Figure 3-10.)  
56  
Installing System Components  
Figure 3-9. Connecting SATA Hard Drives to the Integrated Drive Controller  
2
1
3
4
1
4
SATA hard drive (up to four)  
SATA_0 connector  
2
SATA interface cable  
3
SATA_1 connector  
Installing System Components  
57  
 
Figure 3-10. Connecting SATA Drives to a SAS Controller Card (SAS backplane not installed)  
2
1
3
1
SATA hard drive (up to four)  
2
SATA interface cable)  
3
SAS controller card  
6
Ensure that all cables are firmly connected and arranged so that they will not catch on the computer  
cover or block airflow inside the system.  
7
8
9
Close the system. See "Closing the System" on page 47.  
Stand the system upright.  
Reconnect the system to its electrical outlet and turn the system on, including any attached  
peripherals.  
10 Partition and logically format the hard drive. See the operating system documentation for more  
information.  
11 Install any required device drivers.  
58  
Installing System Components  
 
12 Run the hard drive tests in the system diagnostics to determine whether the drive operates properly.  
See "Running the System Diagnostics" on page 111.  
–
–
–
If the drive is connected to a SATA RAID controller card, see the RAID controller card  
documentation for information on testing the controller.  
If the drive is connected to a SAS controller card, run the SAS controller tests and the hard-drive  
tests in the system diagnostics. See "Running the System Diagnostics" on page 111  
If the hard drive fails the hard-drive tests or does not operate properly, see "Getting Help" on  
page 121.  
Removing a Hard Drive from a Lever-Release Drive Carrier  
NOTICE: To prevent data loss, you must shut down the system before removing a drive carrier, unless a SAS  
controller is connected to the optional SAS backplane. See "Hot-Plug SATA Hard Drives Using the SAS Backplane"  
on page 61 for information on hot-plug drive requirements and operation.  
The drive bays in a system with an optional SAS backplane board provides space for up to four optional  
lever-release hard drives. The hard drives plug into the SAS backplane board, which is connected to the  
controller card (see Figure 3-12). For instructions on installing the optional SAS backplane board, see  
"Removing and Installing the Optional SAS Backplane Board" on page 61.  
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical  
outlet.  
2
3
4
Remove the bezel. See "Removing the Bezel" on page 43.  
Open the hard-drive carrier handle to release the drive. See Figure 3-11.  
Slide the hard drive out until it is free of the drive bay.  
Installing System Components  
59  
   
Figure 3-11. Removing or Installing a SCSI Hard-Drive Carrier  
1
2
1
hard-drive carrier handle  
2
lever-release drive carrier  
Installing an Hard Drive in the Lever-Release Drive Carrier  
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical  
outlet.  
2
3
Remove the bezel. See "Removing the Bezel" on page 43.  
Open the hard-drive carrier handle. See Figure 3-11.  
NOTICE: Do not insert a hard-drive carrier and attempt to lock its handle next to a partially installed carrier. Doing  
so can damage the partially installed carrier’s shield spring and make it unusable. Ensure that the adjacent drive  
carrier is fully installed.  
4
5
6
7
Insert the hard-drive carrier into the drive bay. See Figure 3-11.  
Close the hard-drive carrier handle to lock it in place.  
Install the bezel. See "Installing the Bezel" on page 47.  
Reconnect the system to its electrical outlet and turn the system on, including any attached  
peripherals.  
8
Install any required device drivers.  
60  
Installing System Components  
     
9
Run the SAS controllers tests and the hard-drive tests in the system diagnostics. See "Running the  
System Diagnostics" on page 112.  
If the hard drive fails the hard-drive tests or does not operate properly, see "Getting Help" on page 121.  
Hot-Plug SATA Hard Drives Using the SAS Backplane  
If you are using the optional SAS backplane, the SATA hard drives you install are hot-pluggable if the  
backplane is attached directly to the SAS controller card on the system board (see Figure 3-13). For  
instructions on installing the optional SAS backplane board, see "Removing and Installing the Optional SAS  
Backplane Board" on page 61.  
The SAS backplane supports up to four hot-plug hard drives connected to the optional SAS controller card.  
The SAS controller card must be connected to channel A on the optional SAS controller card, or port 0 on  
an optional RAID controller card. For instructions on installing the optional SAS backplane board, see  
"Removing and Installing the Optional SAS Backplane Board" on page 61.  
Removing and Installing the Optional SAS Backplane Board  
The optional SAS backplane board supports hot-plug SAS or SATA drives (if an optional SAS controller card  
is installed in the system).  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer, and protecting against electrostatic  
discharge.  
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical  
outlet.  
2
3
Open the system. See "Opening the System" on page 43.  
Remove all existing hard drives from the hard drive bay. See "Removing a Hard Drive from the Drive  
Bay" on page 54.  
4
Install the SAS backplane:  
a
b
Lower the backplane into the system and align the backplane with the retention hooks on the  
drive bay, then fit the backplane over the retention hooks.  
Slide the backplane board toward the front fan about 12 mm (0.5 inch) until it clicks into place.  
Installing System Components  
61  
     
Figure 3-12. Installing the SAS Backplane Board  
3
2
4
1
5
1
4
release tab  
data cable  
2
5
power connector  
power cable  
3
I2C connector  
5
6
Connect the power cable connector P3 to the power connector on the SAS backplane. See Figure 3-12.  
Connect the baseboard management controller (BMC) inter-IC (I2C) cable to the SAS backplane. See  
Figure 3-12.  
7
8
Connect the other end of the BMC I2C cable to connector BP_I2C on the system board. See "System  
Board Connectors" on page 118.  
If not already installed, install the SAS controller card.  
See "Installing an Expansion Card" on page 72 for instructions about installing the card.  
9
Connect the SAS data cable to the SAS controller card, and to the SAS interface connector on the  
backplane. See Figure 3-13 and Figure 3-12.  
10 Close the system. See "Closing the System" on page 47.  
11 Stand the system upright.  
62  
Installing System Components  
   
12 Install the hard drives into the hard-drive bay. See Figure 3-11.  
13 Reconnect the system to its electrical outlet and turn the system on, including any attached  
peripherals.  
14 Install any required device drivers.  
15 Run the SAS controllers tests and the hard-drive tests in the system diagnostics. See "Running the  
System Diagnostics" on page 112.  
Installing SATA and SCSI hard drives in the same system is not supported.  
Figure 3-13. SAS Backplane Connected to a SAS Controller Card  
3
2
1
4
1
4
SAS backplane  
SAS controller card  
2
SATA hard drive (up to four)  
3
SAS interface cable  
Installing System Components  
63  
   
Removing a Hot-Plug SAS or SATA Hard Drive  
NOTICE: Not all operating systems support hot-plug drive installation. See the operating system documentation to  
confirm that the operating system supports this feature.  
1
2
Remove the bezel. See "Removing the Bezel" on page 43."  
Take the hard drive offline and wait until the hard-drive indicator codes on the drive carrier signal that  
the drive can be removed safely. See Table 1-5 for a list of hard-drive indicator codes.  
If the drive has been online, the drive status indicator will blink green two times per second as the drive  
is powered down. When all indicators are off, the drive is ready for removal.  
See your operating system documentation for more information on taking the hard drive offline.  
3
Remove the drive. See "Removing a Hard Drive from a Lever-Release Drive Carrier" on page 59.  
Cooling Shroud  
Removing the Cooling Shroud  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer, and protecting against electrostatic  
discharge.  
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical  
outlet.  
2
3
Open the system. See "Opening the System" on page 43.  
Disconnect the power cables and hard-drive interface cable connectors from the SAS backplane (if  
applicable) or hard drives.  
4
5
Press the shroud release tab on the back panel toward the power supply. See Figure 3-14.  
Lift the cooling shroud out of the system. See Figure 3-14.  
64  
Installing System Components  
         
Figure 3-14. Removing the Cooling Shroud  
1
2
3
1
shroud release tab  
2
anchor tabs (2)  
3
cooling shroud  
Installing the Cooling Shroud  
1
2
3
Ensure that no tools or loose parts are left inside the system.  
Align the anchor tabs on the cooling shroud with the notches in the system chassis.  
Reposition the SAS or SATA cables and power cables so they do not obstruct the memory modules and  
interfere with installing the cooling shroud.  
4
5
Gently lower the cooling shroud until the shroud release tab on the back panel snaps into place.  
Reconnect the power cable(s) to the SAS backplane (if applicable) or the hard drive(s).  
Cooling Fans  
The system includes the following cooling fans:  
•
•
Front system fan (only when configured with optional SAS or RAID controller cards)  
Back system fan  
Installing System Components  
65  
         
Removing the Front System Fan  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer, and protecting against electrostatic  
discharge.  
Figure 3-15 illustrates the front system fan inside the system and the fan cable routing hole in the  
expansion-card guide bracket.  
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical  
outlet.  
2
3
Open the system. See "Opening the System" on page 43.  
Disconnect the fan power cable from the FRONT_FAN connector on the system board. See "System  
Board Connectors" on page 118.  
Figure 3-15. Front System Fan Power Cable  
1
2
3
4
1
4
expansion-card guide bracket  
release tabs (2)  
2
cable routing hole  
3
fan power cable  
66  
Installing System Components  
     
4
Squeeze the two release tabs on the top of the fan assembly and lift the fan assembly away from the  
system. See Figure 3-15.  
Installing the Front System Fan  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer, and protecting against electrostatic  
discharge.  
1
2
Insert the fan power cable through the cable routing hole in the expansion-card guide bracket. See  
Figure 3-15.  
Align the fan assembly with the slots in the chassis and lower the assembly into the chassis. See  
Figure 3-15.  
3
4
5
6
7
Pull the fan cable through the routing hole in the expansion-card guide bracket. See Figure 3-15.  
Connect the fan cable connector to the FRONT_FAN connector on the system board.  
Close the system. See "Connecting Drives" on page 47.  
Stand the system upright.  
Reconnect the system to its electrical outlet and turn the system on, including any attached  
peripherals.  
Removing the Back System Fan  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer, and protecting against electrostatic  
discharge.  
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical  
outlet.  
2
3
4
Open the system. See "Opening the System" on page 43.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on page 64.  
Disconnect the fan cable from the BACK_FAN connector on the system board. To identify system  
board connectors, see "System Board Connectors" on page 118.  
5
6
Pull the release tab on the fan assembly away from the back panel and slide the fan assembly about  
0.63 cm (0.25 inch) toward the expansion-card slots. See Figure 3-16.  
Pull the fan assembly forward and lift the assembly out of the system. See Figure 3-16.  
Installing System Components  
67  
       
Figure 3-16. Removing the Back System Fan  
1
2
4
3
1
4
release tab  
2
fan cable connector  
3
BACK_FAN connector  
back system fan  
Installing the Back System Fan  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer, and protecting against electrostatic  
discharge.  
1
2
Align the tabs on the fan bracket with the mounting holes in the back panel and slide the fan assembly  
toward the power supply about 0.63 cm (0.25 inch) until the fan bracket release tab snaps into place.  
See Figure 3-16.  
Connect the fan cable to the BACK_FAN connector on the system board.  
To identify system board connectors, see "System Board Connectors" on page 118.  
3
4
Install the cooling shroud. See "Installing the Cooling Shroud" on page 65."  
Close the system. See "Closing the System" on page 47.  
68  
Installing System Components  
     
5
6
Stand the system upright.  
Reconnect the system to its electrical outlet and turn the system on, including any attached  
peripherals.  
Power Supply  
Removing the Power Supply  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer, and protecting against electrostatic  
discharge.  
1
2
3
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening the System" on page 43.  
Disconnect the DC power cables from the following components:  
•
•
•
•
•
•
POWER CONN connector on the backplane board (if applicable)  
PWR_CONN and 12V connectors on the system board  
Hard drives  
Diskette drive (if applicable)  
Optical drive (if applicable)  
Tape backup drive (if applicable)  
4
5
Remove the cooling shroud. See "Removing the Cooling Shroud" on page 64.  
Remove the four screws securing the power supply to the back panel. See Figure 3-17.  
Installing System Components  
69  
     
Figure 3-17. Removing the Power Supply  
1
2
1
power supply  
2
screws (4)  
6
Slide the power supply toward the front of the system, and then lift the power supply up and out of the  
system.  
Replacing the Power Supply  
1
Lower the power supply into the system and align the mounting holes with the holes on the back  
panel.  
2
3
Install the four screws securing the power supply to the back panel.  
Install the cooling shroud. See "Installing the Cooling Shroud" on page 65.  
70  
Installing System Components  
   
4
Connect the DC power cables to the following components:  
•
•
•
•
•
•
POWER CONN connector on the backplane board (if applicable)  
PWR_CONN and 12V connectors on the system board  
Hard drives or SAS backplane.  
Diskette drive (if applicable)  
Optical drive (if applicable)  
Tape backup drive (if applicable)  
5
6
7
Close the system. See "Closing the System" on page 47.  
Stand the system upright.  
Reconnect the system to its electrical outlet and turn the system on, including any attached  
peripherals.  
Expansion Cards  
Your system supports up to five full-length expansion cards, installed in connectors on a riser card. The  
expansion slots are configured as follows:  
–
–
–
–
Slot 1 is a x8 lane-width PCI-Express expansion slot.  
Slot 2 is a x1 lane-width PCI-Express expansion slot.  
Slots 3 and 4 are 3.3-V, 64-bit, 133-MHz PCI-X expansion slots.  
Slot 5 is a 5-V, 32-bit, 33-MHz legacy PCI expansion slot.  
Figure 3-18 shows the relative locations of the expansion-card slots.  
NOTICE: If you install a RAC card, it must be installed in PCI slot SLOT_5.  
Installing System Components  
71  
     
Figure 3-18. Expansion Slots  
1
2
3
4
5
1
4
SLOT_5 - PCI 32-bit,  
33-MHz (5-V)  
2
5
SLOT_4 - PCI-X 64-bit,  
133-MHz (3.3-V)  
3
SLOT_3 - PCI-X 64-bit,  
133-MHz (3.3-V)  
SLOT_2 - x1 lane width  
PCI-Express  
SLOT_1 - x8 lane width  
PCI-Express  
Installing an Expansion Card  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer, and protecting against electrostatic  
discharge.  
1
2
Unpack the expansion card, and prepare it for installation.  
For instructions, see the documentation that accompanied the card.  
Turn off the system, including any attached peripherals, and disconnect the system from the electrical  
outlet.  
3
4
5
Open the system. See "Opening the System" on page 43.  
Remove the filler bracket from the expansion slot.  
Install the expansion card. See Figure 3-19.  
a
b
c
Position the expansion card so that the card-edge connector aligns with the expansion-card  
connector on the system board.  
Insert the card-edge connector firmly into the expansion-card connector until the card is fully  
seated.  
Install the screw that secures the expansion-card bracket to the back panel.  
72  
Installing System Components  
       
6
Connect any cables that should be attached to the card.  
See the documentation that accompanied the card for information about its cable connections.  
7
8
9
Close the system. See "Closing the System" on page 47.  
Stand the system upright.  
Reconnect the system to its electrical outlet and turn the system on, including any attached  
peripherals.  
10 Install any device drivers required for the card as described in the documentation for the card.  
Figure 3-19. Removing and Installing an Expansion Card  
1
2
3
4
1
4
screw  
2
expansion card  
3
card-edge connector  
expansion-card connector  
Removing an Expansion Card  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer, and protecting against electrostatic  
discharge.  
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical  
outlet.  
2
3
Open the system. See "Opening the System" on page 43.  
Disconnect any cables attached to the card.  
Installing System Components  
73  
       
4
Remove the expansion card (see Figure 3-19):  
a
b
Remove the screw that secures the expansion-card bracket to the back panel.  
Grasp the expansion card by its top corners, and carefully remove it from the expansion-card  
connector.  
NOTICE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications  
Commission (FCC) certification of the system. The brackets also help keep dust and dirt out of the system and aid in  
proper cooling and airflow inside the system.  
5
If you are removing the card permanently, install a metal filler bracket over the empty expansion slot  
opening and close the expansion-card latch.  
6
7
8
Close the system. See "Closing the System" on page 47.  
Stand the system upright.  
Reconnect the system to its electrical outlet and turn the system on, including any attached  
peripherals.  
74  
Installing System Components  
Replacing the SAS Controller Card Battery  
1
Disconnect the battery cable from the SAS controller card.  
Figure 3-20. Replacing the SAS Controller Card Battery  
2
1
1
chassis notches  
2
battery/battery holder  
2
3
Remove the battery and battery holder from the system chassis. See Figure 3-20.  
Insert the new battery into the battery bay, ensuring that the battery is aligned and fully seated into the  
slots.  
4
Connect the battery cable to the SAS controller card.  
Installing System Components  
75  
   
Memory  
You can upgrade your system memory to a maximum of 8 GB by installing combinations of 512-MB, 1-GB,  
and 2-GB unbuffered ECC DDRII SDRAM 533- or 667-MHz memory modules. The system memory is  
located on the system board adjacent to the power supply connectors. See "System Board Connectors" on  
page 118. The memory module sockets are arranged in two banks on two channels (A and B). The memory  
module banks are identified as follows:  
•
•
Bank 1: DIMM1_A and DIMM1_B  
Bank 2: DIMM2_A and DIMM2_B  
General Memory Module Installation Guidelines  
•
•
If only one memory module is installed, it must be installed in socket DIMM1_A.  
If two or more memory modules are installed, they must be installed in pairs of matched memory size,  
speed, and technology.  
Table 3-2 shows examples of different memory configurations.  
Table 3-2. Sample Memory Configurations  
Total Memory  
512 MB  
1 GB  
DIMM1_A  
512 MB  
512 MB  
1 GB  
DIMM2_A  
None  
DIMM1_B  
None  
DIMM2_B  
None  
None  
512 MB  
None  
None  
1 GB  
None  
None  
2 GB  
512 MB  
1 GB  
512 MB  
None  
512 MB  
1 GB  
512 MB  
None  
2 GB  
3 GB  
1 GB  
512 MB  
1 GB  
1 GB  
512 MB  
1 GB  
4 GB  
1 GB  
1 GB  
4 GB  
2 GB  
None  
2 GB  
None  
5 GB  
2 GB  
512 MB  
1 GB  
2 GB  
512 MB  
1 GB  
6 GB  
2 GB  
2 GB  
8 GB  
2 GB  
2 GB  
2 GB  
2 GB  
Installing Memory Modules  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer, and protecting against electrostatic  
discharge.  
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical  
outlet.  
76  
Installing System Components  
                     
2
3
4
Open the system. See "Opening the System" on page 43.  
Locate the memory module sockets. See "System Board Connectors" on page 118.  
Press the ejectors on the memory module socket down and out, as shown in Figure 3-21, to allow the  
memory module to be inserted into the socket.  
Figure 3-21. Installing and Removing a Memory Module  
1
4
2
3
1
4
memory module  
2
memory module socket  
ejectors (2)  
3
socket  
alignment keys (2)  
5
6
Align the memory module's edge connector with the alignment keys on the memory module socket,  
and insert the memory module in the socket.  
NOTE: The memory module socket has alignment keys that ensure correct insertion of the memory module in  
the socket.  
Press down on the memory module with your thumbs while pulling up on the ejectors with your index  
fingers to lock the memory module into the socket.  
When the memory module is properly seated in the socket, the ejectors on the memory module socket  
align with the ejectors on the other sockets that have memory modules installed.  
7
Repeat this procedure to install the remaining memory modules. See Table 3-2 for sample memory  
configurations.  
8
9
Close the system. See "Closing the System" on page 47.  
Stand the system upright.  
10 Reconnect the system to its electrical outlet and turn the system on, including any attached  
peripherals.  
Installing System Components  
77  
 
11 (Optional) Press <F2> to enter the System Setup program, and check the System Memory setting on  
the main System Setup screen.  
The system should have already changed the value to reflect the newly installed memory.  
12 If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat  
step 1 through step 11 of this procedure, checking to ensure that the memory modules are firmly  
seated in their sockets.  
13 Run the system memory test in the system diagnostics. See "Running the System Diagnostics" on  
page 112.  
Removing Memory Modules  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer, and protecting against electrostatic  
discharge.  
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical  
outlet.  
2
3
4
Open the system. See "Opening the System" on page 43.  
Locate the memory module sockets. See "System Board Connectors" on page 118.  
Press down and out on the ejectors on each end of the socket until the memory module pops out of the  
socket. See Figure 3-21.  
5
6
Close the system. See "Closing the System" on page 47.  
Stand the system upright.  
Microprocessor  
You can upgrade the system processor to take advantage of future options in speed and functionality.  
A processor upgrade kit contains the following items:  
•
•
Processor  
Thermal grease packet and/or a replacement heat sink  
If your kit does not include a replacement heat sink, you must reuse the processor heat sink currently in your  
system.  
NOTICE: If your upgrade kit included a thermal grease packet, you must use the thermal grease as instructed to  
ensure the proper thermal operating condition for the processor. Failure to do so will result in damage to your  
system.  
78  
Installing System Components  
         
Removing the Processor  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer, and protecting against electrostatic  
discharge.  
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical  
outlet.  
2
3
Open the system. See "Opening the System" on page 43.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on page 64.  
NOTICE: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is  
necessary to maintain proper thermal conditions.  
4
Remove the heat sink. See Figure 3-22.  
a
Open one securing clip by pressing the end of the clip down and away from the retention module  
until it clears the securing tab on the retention module, and then lift the clip up.  
b
c
Repeat step a for the remaining securing clip.  
Rotate the heat sink slightly and then lift the heat sink off the processor. Do not pry the processor  
off the heat sink.  
d
If you are reusing the heat sink with the new processor, clean the contact side of the heat sink and  
set it aside for use later in the processor installation procedure.  
Installing System Components  
79  
     
Figure 3-22. Removing the Heat Sink  
1
2
1
heat sink  
2
securing clips (2)  
80  
Installing System Components  
 
5
Press down on the processor socket release lever, then pull the release lever upward to the fully open  
position. See Figure 3-23.  
6
7
Open the processor cover. See Figure 3-23.  
Lift the processor vertically out of the socket. Leave the processor cover and release lever in the open  
position so that the socket is ready for the new processor. See Figure 3-23.  
Figure 3-23. Removing/Replacing the Processor  
2
1
5
4
3
1
4
processor socket release  
lever  
2
5
processor cover  
3
pin-1 locators  
processor socket  
processor  
Installing a Processor  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer, and protecting against electrostatic  
discharge.  
1
2
3
Unpack the new processor and heat sink, if provided.  
Ensure that the processor socket release lever is in the fully open position.  
Align the pin 1 corners of the processor and socket. See Figure 3-23.  
Installing System Components  
81  
     
NOTICE: You must position the processor correctly in the socket to avoid damaging the processor and the system  
board when you turn on the system. Be careful not to touch or bend the pins on the socket.  
4
Set the processor lightly in the socket and ensure that the processor is level in the socket. When the  
processor is positioned correctly, press it gently to seat it in the socket.  
5
6
Close the processor cover.  
Rotate the release lever back down until it snaps into place, securing the processor cover.  
NOTICE: Do not operate the system without the heat sink installed. The heat sink is required to maintain proper  
thermal conditions.  
7
Prepare the heat sink for installation:  
•
•
If you are reusing the heat sink from the previous processor, ensure that the contact side (bottom)  
of the heat sink is clean, open the thermal grease packet, and apply thermal grease to the bottom  
of the heat sink.  
If you received a replacement heat sink, remove the protective sheet from the thermal grease layer  
that is pre-applied to the bottom of the heat sink.  
8
9
Lower the heat sink onto the processor. See Figure 3-22.  
Secure the heat sink to the retention module.  
a
b
Gently press down on the heat sink and then press one securing clip to secure it.  
Repeat step a for the remaining securing clip.  
10 Ensure that the back fan connector is connected to the BACK_FAN connector on the system board.  
See "System Board Connectors" on page 118.  
11 Install the cooling shroud. See "Installing the Cooling Shroud" on page 65.  
12 Close the system. See "Closing the System" on page 47.  
13 Stand the system upright.  
14 Reconnect the system to its electrical outlet and turn the system on, including any attached  
peripherals.  
15 Enter the System Setup program, and ensure that the processor options match the new system  
configuration. See "Using the System Setup Program" on page 29.  
As the system boots, it detects the presence of the new processor and automatically changes the system  
configuration information in the System Setup program. A message similar to the following appears:  
One 2.8 GHz Processor, Processor Bus: 533 MHz, L2 cache 256 KB  
16 Confirm that the top line of the system data area in the System Setup program correctly identifies the  
installed processor. See "Using the System Setup Program" on page 29.  
17 Exit the System Setup program.  
18 Ensure that your system is running the latest BIOS version.  
You can download the latest BIOS version from the Dell Support website located at support.dell.com  
82  
Installing System Components  
 
19 Run the system diagnostics to verify that the new processor is operating correctly.  
See "Running the System Diagnostics" on page 112 for information on running the diagnostics and  
troubleshooting any problems that may occur.  
Installing a RAC Card  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer, and protecting against electrostatic  
discharge.  
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical  
outlet.  
2
3
Open the system. See "Opening the System" on page 43.  
Install the RAC card in PCI expansion slot SLOT_5.  
See "Installing an Expansion Card" on page 72 for information on installing the card.  
4
Connect the cable from the RAC card to connector RAC_CONN on the system board. See "System  
Board Connectors" on page 118.  
5
6
7
Close the system. See "Closing the System" on page 47.  
Stand the system upright.  
Reconnect the system to its electrical outlet and turn the system on, including any attached  
peripherals.  
8
Enter the System Setup program and verify that the setting for the RAC card has changed to reflect  
the presence of the card. See "Using the System Setup Program" on page 29.  
See the RAC card documentation for information on configuring and using the RAC card.  
System Battery  
Replacing the System Battery  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer, and protecting against electrostatic  
discharge.  
1
Enter the System Setup program and record the option settings on the System Setup screens.  
See "Using the System Setup Program" on page 29.  
2
3
Turn off the system, including any attached peripherals, and disconnect the system from the electrical  
outlet.  
Open the system. See "Opening the System" on page 43.  
Installing System Components  
83  
         
4
Remove the system battery. See "System Board Connectors" on page 118 for the battery socket location  
on the system board.  
a
b
Pull the latch away from the battery. See Figure 3-24.  
Lift the battery out of the battery socket.  
NOTICE: You must install the new system battery with the side labeled "+" facing up. See Figure 3-24.  
Figure 3-24. Removing the System Battery  
1
2
3
1
system battery  
2
latch  
3
battery socket  
5
To install the new system battery, hold the battery with the side labeled "+" facing up, and then press  
the battery straight down into the battery socket until the latch snaps into place over the edge of the  
battery. See Figure 3-24.  
6
7
8
Close the system. See "Closing the System" on page 47.  
Stand the system upright.  
Reconnect the system to its electrical outlet and turn the system on, including any attached  
peripherals.  
9
Enter the System Setup program to confirm that the battery operates properly.  
10 From the main screen, select System Time to enter the correct time and date.  
11 Re-enter any system configuration information that is no longer displayed on the System Setup  
screens, and then exit the System Setup program.  
12 To test the newly installed battery, see "Troubleshooting the System Battery" on page 98.  
84  
Installing System Components  
 
Front I/O Panel (Service-Only Parts Procedure)  
Removing the Control Panel Assembly and Chassis-Intrusion Switch  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer, and protecting against electrostatic  
discharge.  
1
2
3
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening the System" on page 43.  
Disconnect the control panel assembly cable from the FRONT_PANEL connector on the system board  
and remove the assembly cable from its guide bracket. See Figure 3-25.  
4
Slide the chassis-intrusion switch upward and lift it out of its slot in the front of the chassis. Then,  
remove the chassis-intrusion cable from its three holding clips underneath the front lip of the system  
chassis.  
5
6
Using a #2 Phillips screwdriver, remove the two screws that secure the control panel assembly to the  
chassis. See Figure 3-25.  
Lift the control panel assembly and the attached chassis-intrusion switch away from the system. See  
Figure 3-25.  
Installing System Components  
85  
   
Figure 3-25. Removing the Control Panel Assembly  
1
2
3
4
6
5
1
4
assembly cable guide bracket  
control panel assembly cable  
2
5
chassis floor  
3
6
control panel assembly  
chassis-intrusion switch  
mounting screws (2)  
86  
Installing System Components  
 
Installing the Control Panel Assembly  
1
2
3
Insert the control panel assembly cable and chassis-intrusion switch through the front of the system.  
Thread the chassis-intrusion switch upward through the opening above the control panel slot.  
Connect the control panel assembly cable connector to the FRONT_PANEL connector on the system  
board and insert the cable in its guide bracket.  
4
5
6
Guide the chassis-intrusion switch cable through the three holding clips underneath the front lip of  
the system chassis.  
Insert the chassis-intrusion switch into its slot in the front of the chassis, then slide the switch down  
into place.  
Using a #2 Phillips screwdriver, install the screws that secure the control panel assembly to the chassis.  
See Figure 3-25.  
7
8
9
Close the system. See "Closing the System" on page 47.  
Stand the system upright.  
Reconnect the system to its electrical outlet and turn the system on, including any attached  
peripherals.  
System Board (Service-Only Parts Procedure)  
The system board and system board tray are removed and replaced as a single assembly.  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer, and protecting against electrostatic  
discharge.  
CAUTION: The processor heat sink can get hot during operation. To avoid burns, ensure that the system has  
sufficient time to cool before removing the system board.  
Removing the System Board  
1
2
3
4
5
6
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Disconnect the cables to the I/O connectors on the back panel.  
Open the system. See "Opening the System" on page 43.  
Disconnect the two power cables from connectors PWR_CONN and 12V on the system board.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on page 64.  
If the system has cabled SAS drives or SATA drives, note the relative location of the interface cable  
connections between the system board and the drives, so you can reconnect them in the proper  
sequence.  
7
Disconnect the SAS or SATA interface cable(s) connected to the system board or optional hard-drive  
controller card.  
Installing System Components  
87  
         
8
9
Disconnect the power cable(s) connected to the hard drives in the drive bay, or to the optional SAS  
backplane.  
Remove the screws securing the drive bay and remove the bay from the system.  
10 Disconnect all remaining cables attached to the connectors on the system board:  
•
•
•
•
•
•
Optical-drive interface cable (PRIMARY_IDE connector)  
Diskette-drive cable (FDD connector)  
Control panel cable (FRONT_PANEL connector)  
Front fan cable (FRONT_FAN connector)  
Back fan cable (BACK_FAN connector)  
Any other cables attached to the system board, after recording their locations.  
11 Remove the back fan. See "Removing the Back System Fan" on page 67 in "Installing System  
Components."  
12 Remove all PCI expansion cards from the expansion slots. See "Removing an Expansion Card" on  
page 73.  
13 Pull up on the system board plunger and slide the system board toward the front of the chassis about  
2.5 cm (1 inch). See Figure 3-26.  
14 Carefully lift the system board up and out of the chassis. See Figure 3-26.  
88  
Installing System Components  
Figure 3-26. Removing the System Board  
1
2
3
1
system board  
2
plunger  
3
drive bay  
Installing the System Board  
1
2
Unpack the new system board.  
Ensure that the system board jumpers are set the same as on the board that you just removed, and  
change the settings if necessary. See "System Board Jumpers" on page 115.  
3
Remove the memory modules from the original system board and transfer them to the new board,  
being careful to install the memory modules in the same locations.  
See "Installing Memory Modules" on page 76.  
4
5
6
Remove the processor from the original system board. See "Removing the Processor" on page 79.  
Reinstall the processor and heat sink on the new system board. See "Installing a Processor" on page 81.  
Making sure that no cables are trapped beneath the system board tray, lower the new system board into  
the chassis.  
7
8
Position the system board in place and gently press down on the board until the plunger locks.  
Install the back fan and connect the fan cable to the BACK_FAN connector on the system board. See  
"Installing the Back System Fan" on page 68.  
Installing System Components  
89  
     
9
Connect the following cables to the system board. See "System Board Connectors" on page 118.  
•
•
•
•
Optical-drive interface cable (PRIMARY_IDE connector)  
Diskette-drive cable (FDD connector)  
Control panel cable (FRONT_PANEL connector)  
Front fan cable (FRONT_FAN connector)  
10 Install all expansion cards and connect any interface cables to the appropriate components in the  
system. See "Installing an Expansion Card" on page 72.  
11 Reinstall the drive bay and secure it with the four Phillips screws. See "Installing a Hard Drive in the  
Drive Bay" on page 55.  
12 Reconnect the SAS or SATA interface cable(s) to the system board or optional hard-drive controller  
card.  
Ensure that you reattach the interface cables in their original locations.  
13 Reconnect the power cables to the hard drives in the drive bay, or to the optional SAS backplane.  
14 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 65.  
15 Connect the two power cables to connectors PWR_CONN and 12V on the system board.  
16 Carefully check for any remaining cables or components that are not installed or are improperly seated  
in their connectors on the system board.  
17 Close the system. See "Closing the System" on page 47.  
18 Stand the system upright.  
19 Reconnect the cables to the I/O connectors on the system back panel.  
20 Reconnect the system to its electrical outlet and turn the system on, including any attached  
peripherals.  
90  
Installing System Components  
Troubleshooting Your System  
Safety First—For You and Your System  
To perform certain procedures in this document, you must remove the system cover and work inside  
the system. While working inside the system, do not attempt to service the system except as  
explained in this guide and elsewhere in your system documentation.  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of  
the components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer and protecting against  
electrostatic discharge.  
Start-Up Routine  
Look and listen during the system's start-up routine for the indications described in Table 4-1.  
Table 4-1. Start-Up Routine Indications  
Look/listen for:  
Action  
A status or error message displayed on the monitor.  
A series of beeps emitted by the system.  
Diagnostic indicator lights indicate a problem.  
See "System Messages" on page 18.  
See "System Beep Codes" on page 26.  
See "Diagnostics Indicator Codes" on page 15.  
See the systems management software documentation.  
Alert messages from the systems management  
software.  
The monitor's power indicator.  
The keyboard indicators.  
See "Troubleshooting the Video Subsystem" on page 92.  
See "Troubleshooting the Keyboard" on page 93.  
See "Troubleshooting a USB Device" on page 95.  
See "Troubleshooting a Diskette Drive" on page 101.  
See "Troubleshooting an Optical Drive" on page 102.  
See "Troubleshooting a Hard Drive" on page 104.  
See "Getting Help" on page 121.  
The USB device activity indicator.  
The diskette drive activity indicator.  
The optical drive activity indicator.  
The hard-drive activity indicator.  
An unfamiliar constant scraping or grinding sound  
when you access a drive.  
Troubleshooting Your System  
91  
             
Checking the Equipment  
This section provides troubleshooting procedures for external devices attached to the system, such as the  
monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External  
Connections."  
Troubleshooting IRQ Assignment Conflicts  
Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To  
avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements.  
Table 4-2 lists the IRQ assignments.  
Table 4-2. IRQ Assignment Defaults  
IRQ Line  
IRQ0  
Assignment  
System timer  
IRQ1  
Keyboard controller  
IRQ2  
Interrupt controller 1 to enable IRQ8 through IRQ15  
IRQ3  
Available  
IRQ4  
Serial port 1 (COM1 and COM3)  
IRQ5  
Remote access controller  
IRQ6  
Diskette drive controller  
IRQ7  
Available  
IRQ8  
Real-time clock  
IRQ9  
ACPI functions (used for power management)  
IRQ10  
IRQ11  
IRQ12  
IRQ13  
IRQ14  
IRQ15  
Available  
Available  
PS/2 mouse port unless the mouse is disabled through the System Setup program  
Math coprocessor  
IDE optical drive controller  
Available  
Troubleshooting the Video Subsystem  
Problem  
•
•
Monitor is not working properly.  
Video memory is faulty.  
92  
Troubleshooting Your System  
               
Action  
1
2
Check the system and power connections to the monitor.  
Determine whether the system has an expansion card with a video output connector.  
In this system configuration, the monitor cable should normally be connected to the connector on the  
expansion card, not to the system’s integrated video connector.  
To verify that the monitor is connected to the correct video connector, turn off the system and wait for  
1 minute, then connect the monitor to the other video connector and turn the system on again.  
3
Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 111.  
If the tests run successfully, the problem is not related to video hardware.  
If the tests fail, see "Getting Help" on page 121.  
Troubleshooting the Keyboard  
Problem  
•
•
System message indicates a problem with the keyboard  
Keyboard is not functioning properly  
Action  
1
If you are using a USB keyboard, enter the System Setup program and ensure that the USB ports are  
enabled. See "Using the System Setup Program" on page 29.  
Examine the keyboard and its cable for signs of damage.  
2
3
Swap the faulty keyboard with a working keyboard.  
If the problem is resolved, replace the faulty keyboard. See "Getting Help" on page 121  
.
4
Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.  
If the problem is not resolved, see "Getting Help" on page 121.  
Troubleshooting the Mouse  
Problem  
•
•
System message indicates a problem with the mouse.  
Mouse is not functioning properly.  
Action  
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running  
1
the System Diagnostics."  
If the test fails, continue to the next step.  
Troubleshooting Your System  
93  
       
2
Examine the mouse and its cable for signs of damage.  
If the mouse is not damaged, go to step 4.  
If the mouse is damaged, continue to the next step.  
3
4
Swap the faulty mouse with a working mouse.  
If the problem is resolved, replace the faulty mouse. See "Getting Help" on page 121.  
Enter the System Setup program and ensure that the mouse controller is enabled. See "Using the  
System Setup Program."  
If the problem is not resolved, see "Getting Help" on page 121.  
Troubleshooting Serial I/O Problems  
Problem  
•
•
Error message indicates a problem with a serial port.  
Device connected to a serial port is not operating properly.  
Action  
1
2
3
Enter the System Setup program and ensure that the serial port is enabled and configured correctly for  
your application. See "Using the System Setup Program" on page 29.  
If the problem is confined to a particular application, see the application documentation for specific  
port configuration requirements that the program may require.  
Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.  
If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device" on  
page 94.  
Troubleshooting a Serial I/O Device  
Problem  
•
Device connected to the serial port is not operating properly.  
Action  
1
2
Turn off the system and any peripheral devices connected to the serial port.  
Swap the serial interface cable with a working cable, and turn on the system and the serial device.  
If the problem is resolved, replace the interface cable. See "Getting Help" on page 121.  
3
Turn off the system and the serial device, and swap the device with a comparable device.  
94  
Troubleshooting Your System  
       
4
Turn on the system and the serial device.  
If the problem is resolved, replace the serial device. See "Getting Help" on page 121.  
If the problem persists, see "Getting Help" on page 121.  
Troubleshooting a USB Device  
Problem  
•
•
System message indicates a problem with a USB device.  
Device connected to a USB port is not operating properly.  
Action  
1
Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System  
Setup Program."  
2
3
4
Turn off the system and any USB devices.  
Disconnect the USB devices, and connect the malfunctioning device to the other USB connector.  
Turn on the system and the reconnected device.  
If the problem is resolved, the USB connector might be defective. See "Getting Help" on page 121"  
5
If possible, swap the interface cable with a working cable.  
If the problem is resolved, replace the interface cable. See "Getting Help" on page 121.  
6
7
Turn off the system and the USB device, and swap the device with a comparable device.  
Turn on the system and the USB device.  
If the problem is resolved, replace the USB device. See "Getting Help" on page 121.  
If the problem persists, see "Getting Help" on page 121.  
Troubleshooting a NIC  
Problem  
•
NIC cannot communicate with network.  
Action  
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running  
the System Diagnostics."  
1
Troubleshooting Your System  
95  
         
2
Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 14.  
•
•
If the link indicator does not light, check all cable connections.  
If the activity indicator does not light, the network driver files might be damaged or missing.  
Remove and reinstall the drivers if applicable. See the NIC's documentation.  
•
•
Change the autonegotiation setting, if possible.  
Use another connector on the switch or hub.  
If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card.  
3
4
5
6
Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's  
documentation.  
Enter the System Setup program and confirm that the NICs are enabled. See "Using the System Setup  
Program."  
Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission  
speed. See the network equipment documentation.  
Ensure that all network cables are of the proper type and do not exceed the maximum length.  
Troubleshooting External Connections  
Loose or improperly connected cables are the most likely source of problems for the system, monitor, and  
other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external  
cables are securely attached to the external connectors on your system. See Figure 1-2 for the back-panel  
connectors on your system.  
Troubleshooting a Wet System  
Problem  
•
•
Liquid spilled on the system.  
Excessive humidity.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer and protecting against electrostatic  
discharge.  
1
2
3
4
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening the System" on page 43.  
Remove all expansion cards installed in the system. See "Installing an Expansion Card" on page 72.  
Let the system dry thoroughly for at least 24 hours.  
96  
Troubleshooting Your System  
       
5
6
Close the system. See "Closing the System" on page 47.  
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.  
If the system does not start properly, see "Getting Help" on page 121.  
7
8
If the system starts properly, shut down the system and reinstall all of the expansion cards that you  
removed. See "Installing an Expansion Card" on page 72.  
Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.  
If the tests fail, see "Getting Help" on page 121.  
Troubleshooting a Damaged System  
Problem  
•
System was dropped or damaged.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer and protecting against electrostatic  
discharge.  
1
2
Open the system. See "Opening the System" on page 43.  
Ensure that the following components are properly installed:  
•
•
•
•
•
•
Expansion cards  
Power supplies  
Fans  
Processors and heat sinks  
Memory modules  
Drive-carrier connections to the backplane board, if applicable  
3
4
5
Ensure that all cables are properly connected.  
Close the system. See "Closing the System" on page 47.  
Run the system board tests in the system diagnostics. See "Using Dell PowerEdge Diagnostics" on  
page 111.  
If the tests fail, see "Getting Help" on page 121  
.
Troubleshooting Your System  
97  
   
Troubleshooting the System Battery  
Problem  
•
•
•
System message indicates a problem with the battery.  
System Setup program loses system configuration information.  
System date and time do not remain current.  
NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system  
configuration information. This situation is caused by a defective battery.  
Action  
1
Re-enter the time and date through the System Setup program. See "Using the System Setup  
Program."  
2
3
4
Turn off the system and disconnect it from the electrical outlet for at least one hour.  
Reconnect the system to the electrical outlet and turn on the system.  
Enter the System Setup program.  
If the date and time are not correct in the System Setup program, replace the battery. See "System  
Battery" in "Installing System Components."  
If the problem is not resolved by replacing the battery, see "Getting Help" on page 121.  
NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate  
normally except for the time kept in the System Setup program, the problem may be caused by software rather than  
by a defective battery.  
Troubleshooting Power Supplies  
Problem  
•
•
System-status indicators are amber.  
Power-supply fault indicators are amber.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer and protecting against electrostatic  
discharge.  
1
2
3
Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 111.  
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening the System" on page 43.  
98  
Troubleshooting Your System  
           
4
Ensure that the power supply is properly installed by removing and reinstalling it. See "Power Supply"  
on page 69.  
NOTE: After installing a power supply, allow several seconds for the system to recognize the power supply  
and to determine if it is working properly. The power indicator turns green to signify that the power supply is  
functioning properly.  
5
6
If the problem is resolved, close the system. See "Closing the System" on page 47.  
If the problem persists, remove the faulty power supply. See "Power Supply" on page 69.  
Install a new power supply. See "Power Supply" on page 69.  
If the problem persists, see "Getting Help" on page 121.  
Troubleshooting System Cooling Problems  
Problem  
•
Systems management software issues a fan-related error message.  
Action  
Ensure that none of the following conditions exist:  
•
•
•
•
•
System cover, cooling shroud, drive blank, or front or back filler panel is removed.  
Ambient temperature is too high.  
External airflow is obstructed.  
Cables inside the system obstruct airflow.  
An individual cooling fan is removed or has failed. See "Troubleshooting a Fan" on page 99.  
Troubleshooting a Fan  
Problem  
•
•
•
System-status indicator is amber.  
Systems management software issues a fan-related error message.  
Fan status indicator indicates a problem with the fan.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer and protecting against electrostatic  
discharge.  
1
2
Run the appropriate diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.  
Open the system. See "Opening the System" on page 43.  
Troubleshooting Your System  
99  
       
CAUTION: The cooling fans are hot-pluggable. To maintain proper cooling while the system is on, only replace  
one fan at a time.  
3
4
Ensure that the faulty fan's power cable is firmly attached to the fan power connector. For a hot-plug  
fan, remove and reseat the fan. See "Cooling Fans" on page 65.  
NOTE: Wait 30 seconds for the system to recognize the fan and determine whether it is working properly.  
If the problem is not resolved, install a new fan. See "Cooling Fans" on page 65.  
If the replacement fan is working properly, close the system. See "Closing the System" on page 47.  
If the replacement fan does not operate, see "Getting Help" on page 121  
.
Troubleshooting System Memory  
Problem  
•
•
•
Faulty memory module.  
Faulty system board.  
Front-panel diagnostic lights indicate a problem with system memory.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer and protecting against electrostatic  
discharge.  
1
2
Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.  
Turn on the system and attached peripherals.  
If an error message does not appear, continue to the next step.  
If an error messages appears, go to step 10.  
3
Enter the System Setup program and check the system memory setting. See "Using the System Setup  
Program" on page 29.  
If the amount of memory installed matches the system memory setting, go to step 10.  
4
5
6
7
8
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening the System" on page 43.  
Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 76.  
Close the system. See "Closing the System" on page 47.  
Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.  
100  
Troubleshooting Your System  
     
9
Enter the System Setup program and check the system memory setting. See "Using the System Setup  
Program" on page 29.  
If the amount of memory installed does not match the system memory setting, then perform the  
following steps:  
a
b
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.  
Open the system. See "Opening the System" on page 43.  
NOTE: Several configurations for memory modules exist; see "General Memory Module Installation  
Guidelines" on page 76.  
c
Swap the memory module in socket 1 with another of the same capacity. See "Installing Memory  
Modules" on page 76.  
d
e
f
Close the system. See "Closing the System" on page 47.  
Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.  
As the system boots, observe the monitor screen and the indicators on the keyboard.  
10 Perform the following steps:  
a
b
c
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.  
Open the system. See "Opening the System" on page 43.  
Perform step d through step f in step 9 for each memory module installed.  
If the problem persists, see "Getting Help" on page 121.  
Troubleshooting a Diskette Drive  
Problem  
•
Error message indicates a diskette drive problem.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer and protecting against electrostatic  
discharge.  
1
Enter the System Setup program and verify that the diskette drive is configured correctly. See "Using  
the System Setup Program" on page 29.  
2
3
4
5
Remove the bezel. See "Removing the Bezel" on page 43.  
Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.  
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening the System" on page 43.  
Troubleshooting Your System  
101  
       
6
Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system  
board.  
7
8
9
Ensure that a power cable is properly connected to the drive.  
Close the system. See "Closing the System" on page 47.  
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.  
10 Run the appropriate online diagnostic test to see whether the diskette drive works correctly.  
11 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.  
12 Open the system. See "Opening the System" on page 43.  
13 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 73.  
14 Close the system. See "Closing the System" on page 47.  
15 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.  
16 Run the appropriate online diagnostic test to see whether the diskette drive works correctly.  
If the tests run successfully, an expansion card may be conflicting with the diskette drive logic, or an  
expansion card may be faulty. Continue to the next step.  
If the tests fail, see "Getting Help" on page 121  
.
17 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
18 Open the system. See "Opening the System" on page 43.  
19 Reinstall one of the expansion cards you removed in step 13. See "Installing an Expansion Card" on  
page 72.  
20 Close the system. See "Closing the System" on page 47.  
21 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.  
22 Run the appropriate online diagnostic test to see whether the diskette drive works correctly.  
23 Repeat step 17 through step 22 until all expansion cards are reinstalled or one of the expansion cards  
causes the tests to fail.  
If the problem is not resolved, see "Getting Help" on page 121  
.
Troubleshooting an Optical Drive  
Problem  
•
•
System cannot read data from a CD or DVD in an optical drive.  
Optical drive indicator does not blink during boot.  
102  
Troubleshooting Your System  
           
Action  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer and protecting against electrostatic  
discharge.  
1
2
To ensure that the problem is not media-related, try using a different CD or DVD that you know works  
properly.  
Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the  
System Setup Program" on page 29.  
3
4
5
6
7
8
9
Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.  
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening the System" on page 43.  
Ensure that the interface cable is securely connected to the optical drive and to the controller.  
Ensure that a power cable is properly connected to the drive.  
Close the system. See "Closing the System" on page 47.  
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.  
If the problem is not resolved, see "Getting Help" on page 121  
.
Troubleshooting an External SCSI Tape Drive  
Problem  
•
•
•
•
Defective tape drive  
Defective tape cartridge  
Missing or corrupted tape-backup software or tape drive device driver  
Defective SCSI controller  
Action  
1
Remove the tape cartridge you were using when the problem occurred, and replace it with a tape  
cartridge that you know works.  
2
3
Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly.  
Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is  
terminated or not terminated, based on the interface cable used to connect the drive.  
See the documentation for the tape drive for instructions on selecting the SCSI ID number and  
enabling or disabling termination.  
4
5
Run the appropriate online diagnostics tests. See "Using Dell PowerEdge Diagnostics" on page 111.  
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Troubleshooting Your System  
103  
   
6
Open the system. See "Opening the System" on page 43.  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer and protecting against electrostatic  
discharge.  
7
8
9
Ensure that the SCSI controller card is firmly seated in its connector. See "Installing an Expansion  
Card" on page 72.  
Ensure that the tape drive's data and power cables are properly connected to the tape drive and SCSI  
controller card.  
Close the system. See "Closing the System" on page 47.  
10 Reconnect the system to its electrical outlet and turn on the system, including attached peripherals.  
11 If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting  
instructions.  
12 Reinstall the tape backup software as instructed in the tape backup software documentation.  
13 If you cannot resolve the problem, see "Getting Help" on page 121 for information on obtaining  
technical assistance.  
Troubleshooting a Hard Drive  
Problem  
•
•
Device driver error.  
One or more hard drives not recognized by the system.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer and protecting against electrostatic  
discharge.  
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up  
all files on the hard drive.  
1
2
Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 111.  
Depending on the results of the diagnostics test, proceed as needed through the following steps.  
If your system has a SAS RAID controller, perform the following steps.  
a
Restart the system and press <Ctrl><R> to enter the host adapter configuration utility program.  
See the documentation supplied with the host adapter for information about the configuration  
utility.  
104  
Troubleshooting Your System  
     
b
c
Ensure that the hard drive has been configured correctly for the RAID.  
Exit the configuration utility and allow the system to boot to the operating system.  
3
Ensure that the required device drivers for your SAS controller card or SAS RAID controller are  
installed and are configured correctly. See the operating system documentation for more information.  
4
5
Verify that the controller is enabled and the drives appear in system setup.  
Check the cable connections inside the system:  
a
Turn off the system, including any attached peripherals, and disconnect the system from the  
electrical outlet.  
b
c
Open the system. See "Opening the System" on page 43.  
Verify that the cable connections between the hard drive(s) and the drive controller are correct,  
whether the connections are to the SATA connectors on the system board (see Figure 3-12) or a  
SAS expansion card (see Figure 3-13).  
d
e
f
Verify that the SAS or SATA cables are securely seated in their connectors.  
Close the system. See "Closing the System" on page 47.  
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.  
If the problem persists, see "Getting Help" on page 121  
.
Troubleshooting SATA Hard Drives  
Troubleshooting a SATA Hard Drive  
Problem  
•
•
Faulty hard drive  
Damaged or improperly connected hard-drive cables  
Action  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer and protecting against electrostatic  
discharge.  
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up  
all files on the hard drive.  
NOTE: If the hard drive is used in a RAID configuration, see "Troubleshooting a SATA Hard Drive in a RAID  
Configuration."  
1
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running  
the System Diagnostics."  
Troubleshooting Your System  
105  
       
2
Enter the System Setup program and verify that the system is configured correctly. See "Using the  
System Setup Program."  
3
4
5
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening the System" on page 43.  
Ensure that the hard-drive interface cable is properly connected between the drive and the system  
board.  
To identify system board connectors, see "System Board Connectors" on page 118.  
6
If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See  
"Configuring the Boot Drive" on page 54."  
7
8
9
Ensure that the power cable is properly connected to the drive.  
Close the system. See "Closing the System" on page 47.  
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.  
10 If the problem persists, continue to the next step.  
11 Format and partition the hard drive. See the operating system documentation.  
12 If possible, restore the files to the drive.  
If the problem persists, see "Getting Help" on page 121.  
Troubleshooting a SATA Hard Drive in a RAID Configuration  
Problem  
•
•
Device driver error  
Damaged or improperly connected hard-drive cables  
Action  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer and protecting against electrostatic  
discharge.  
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up  
all files on the hard drive.  
1
2
Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.  
Ensure that the required device drivers are installed and are configured correctly. See the RAID  
controller’s documentation.  
3
4
Restart your system and enter the RAID configuration utility (Ctrl+R) to verify that the controller is  
configured properly. See the RAID controller documentation.  
If the problem persists, continue to the next step.  
106  
Troubleshooting Your System  
 
5
6
7
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening the System" on page 43.  
If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See  
"Configuring the Boot Drive" on page 54.  
8
9
Ensure that the hard-drive interface cable is properly connected to the drive and to the controller card.  
See the documentation that accompanied the controller card.  
Ensure that the power cable is properly connected to the drive.  
10 Close the system. See "Closing the System" on page 47.  
11 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.  
If the problem persists, continue to the next step.  
12 Format and partition the hard drive. See the operating system documentation.  
13 If possible, restore the files to the drive.  
If the problem persists, see "Getting Help" on page 121.  
Troubleshooting a SAS RAID Controller  
.
NOTE: When troubleshooting a SAS RAID controller, also see the documentation for your operating system and  
the controller.  
Problem  
•
•
Error message indicates a problem with the SAS RAID controller.  
SAS RAID controller performs incorrectly or not at all.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer and protecting against electrostatic  
discharge.  
1
2
Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.  
Enter the System Setup program and ensure that the SAS RAID controller is enabled and drivers are  
loaded. See "Using the System Setup Program" on page 29.  
3
Restart the system and press the applicable key sequence to enter the configuration utility program:  
•
•
<Ctrl><C> for a SAS controller  
<Ctrl><R> for a SAS RAID controller  
See the controller's documentation for information about configuration settings.  
Troubleshooting Your System  
107  
     
4
Check the configuration settings, make any necessary corrections, and restart the system.  
If the problem is not resolved, continue to the next step.  
5
6
7
8
9
Remove the bezel. See "Removing the Bezel" on page 43.  
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.  
Open the system. See "Opening the System" on page 43.  
Ensure that the controller card is firmly seated into the system board connector.  
If you have a SAS RAID controller, ensure that the following RAID components are properly installed  
and connected:  
•
•
Memory module  
Battery  
10 Verify that the cable connections between the SAS backplane(s) and the SAS controller are correct.  
See "Removing a Hot-Plug SAS or SATA Hard Drive" on page 64.  
11 Ensure that the cables are firmly connected to the SAS controller, the SAS backplane board and, if  
applicable, the 1x2 expansion backplane.  
12 Close the system. See "Closing the System" on page 47.  
13 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the  
problem persists, see "Getting Help" on page 121  
.
Troubleshooting Expansion Cards  
NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the  
expansion card.  
Problem  
•
•
Error message indicates a problem with an expansion card.  
Expansion card performs incorrectly or not at all.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer and protecting against electrostatic  
discharge.  
1
2
3
4
Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 111.  
Open or remove the bezel. See "Removing the Bezel" on page 43.  
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening the System" on page 43.  
108  
Troubleshooting Your System  
     
5
Ensure that each expansion card is firmly seated in its connector. See "Installing an Expansion Card"  
on page 72.  
6
7
Close the system. See "Closing the System" on page 47.  
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.  
If the problem persists, go to the next step.  
8
9
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening the System" on page 43.  
10 Remove all expansion cards installed in the system. See "Removing an Expansion Card" in "Installing  
System Components."  
11 Close the system. See "Closing the System" on page 47.  
12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.  
13 Run the appropriate online diagnostic test.  
If the tests fail, see "Getting Help" on page 121.  
14 For each expansion card you removed in step 10, perform the following steps:  
a
b
c
d
e
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening the System" on page 43.  
Reinstall one of the expansion cards.  
Close the system. See "Closing the System" on page 47.  
Run the appropriate diagnostic test.  
If the tests fail, see "Getting Help" on page 121.  
Troubleshooting the Microprocessor  
Problem  
•
•
Error message indicates a microprocessor problem.  
A heat sink is not installed for the processor.  
Action  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer and protecting against electrostatic  
discharge.  
1
2
3
If possible, run the appropriate online diagnostics test.  
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening the System" on page 43.  
Troubleshooting Your System  
109  
       
4
5
6
Ensure that the processor and heat sink are properly installed. See "Installing a Processor" on page 81.  
Close the system. See "Closing the System" on page 47.  
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.  
If the problem persists, see "Getting Help" on page 121.  
110  
Troubleshooting Your System  
Running the System Diagnostics  
If you experience a problem with your system, run the diagnostics before calling for technical assistance.  
The purpose of the diagnostics is to test your system's hardware without requiring additional equipment  
or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use  
diagnostics test results to help you solve the problem.  
Using Dell PowerEdge Diagnostics  
®
®
To assess a system problem, first use the online Dell PowerEdge Diagnostics. Dell PowerEdge  
Diagnostics is a suite of diagnostic programs, or test modules, that include diagnostic tests on chassis  
and storage components such as hard drives, physical memory, communications and printer ports,  
NICs, CMOS, and more. If you are unable to identify the problem using the PowerEdge Diagnostics,  
then use the system diagnostics.  
®
®
The files required to run PowerEdge Diagnostics for systems running supported Microsoft Windows  
and Linux operating systems are available at support.dell.com and on the CDs that came with your  
system. For information about using diagnostics, see the Dell PowerEdge Diagnostics User's Guide.  
System Diagnostics Features  
The system diagnostics provides a series of menus and options for particular device groups or devices.  
The system diagnostics menus and options allow you to:  
•
•
•
•
•
Run tests individually or collectively.  
Control the sequence of tests.  
Repeat tests.  
Display, print, or save test results.  
Temporarily suspend testing if an error is detected or terminate testing when a user-defined error  
limit is reached.  
•
•
•
View help messages that briefly describe each test and its parameters.  
View status messages that inform you if tests are completed successfully.  
View error messages that inform you of problems encountered during testing.  
Running System Diagnostics  
111  
         
When to Use the System Diagnostics  
If a major component or device in the system does not operate properly, component failure may be  
indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and  
diskette drive) are functioning, you can use the system diagnostics to help identify the problem.  
Running the System Diagnostics  
The system diagnostics can be run either from the utility partition on your hard drive or from removable  
bootable media. You can create this media using the CDs that came with your system or from the  
diagnostic utility that you can download from support.dell.com.  
NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause  
invalid results or error messages. In addition, use only the program that came with your system (or an updated  
version of that program).  
From the Utility Partition  
1
2
As the system boots, press <F10> during POST.  
From the utility partition main menu under Run System Utilities, select Run System Diagnostics  
.
From Removable Bootable Media  
You can create a bootable diagnostic partition on a recordable CD, a USB flash drive, or on diskettes  
using the CDs that came with your system, or the diagnostic utility that you can download from  
support.dell.com.  
1
2
Insert a recordable CD, USB flash drive, or writable diskette into your system.  
Run the self-extracting diagnostic utility package from the diagnostic CD that came with your system  
or the file you downloaded from support.dell.com  
.
3
4
Run the diagnostic utility and follow the on-screen instructions to create the diagnostic partition on  
the bootable media.  
Restart the system, enter the System Setup program, and set the removable media type as the default  
boot device.  
See "Using the System Setup Program" on page 29 for instructions.  
5
Ensure that the removable bootable media is inserted or attached to the system and reboot the system.  
If the system fails to boot, see "Getting Help" on page 121.  
When you start the system diagnostics, a message is displayed indicating that the diagnostics are  
initializing. Then the Diagnostics menu appears. This menu allows you to run all or specific diagnostics  
tests, or to exit the system diagnostics.  
NOTE: Before you read the rest of this section, start the system diagnostics so that you can see the utility on your  
screen.  
112  
Running System Diagnostics  
             
System Diagnostics Testing Options  
Click the testing option in the Main Menu window. Table 5-1 provides a brief explanation of testing  
options.  
Table 5-1. System Diagnostics Testing Options  
Testing Option  
Function  
Express Test  
Performs a quick check of the system. This option runs device tests  
that do not require user interaction. Use this option to quickly identify  
the source of your problem.  
Extended Test  
Performs a more thorough check of the system. This test can take an  
hour or longer.  
Custom Test  
Information  
Tests a particular device.  
Displays test results.  
Using the Custom Test Options  
When you select Custom Test in the Main Menu window, the Customize window appears and allows you  
to select the device(s) to be tested, select specific options for testing, and view the test results.  
Selecting Devices for Testing  
The left side of the Customize window lists devices that can be tested. Devices are grouped by device type  
or by module, depending on the option you select. Click the (+) next to a device or module to view its  
components. Click (+) on any component to view the tests that are available. Clicking a device, rather than  
its components, selects all of the components of the device for testing.  
Selecting Diagnostics Options  
Use the Diagnostics Options area to select how you want to test a device. You can set the following options:  
•
•
Non-Interactive Tests Only — When checked, runs only tests that require no user intervention.  
Quick Tests Only — When checked, runs only the quick tests on the device. Extended tests will not  
run when you select this option.  
•
•
Show Ending Timestamp — When checked, time stamps the test log.  
Test Iterations — Selects the number of times the test is run.  
Log output file pathname — When checked, enables you to specify where the test log file is saved.  
Running System Diagnostics  
113  
           
114  
Running System Diagnostics  
Jumpers and Connectors  
This section provides specific information about the system jumpers and describes the connectors on  
the various boards in the system.  
System Board Jumpers  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of  
the components inside the system. See your Product Information Guide for complete information about safety  
precautions, working inside the computer, and protecting against electrostatic discharge.  
Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the  
jumper settings.  
NOTE: To access the jumpers, remove the memory cooling shroud by lifting the release latch and sliding the  
shroud toward the front of the system. See Figure 3-14.  
Jumpers and Connectors  
115  
       
Figure 6-1. System Board Jumpers  
116  
Jumpers and Connectors  
   
Table 6-1. System Board Jumper Settings  
Jumper  
Setting  
Description  
PASSWD_EN  
(default)  
The password feature is enabled.  
The password feature is disabled.  
NVRAM_CLR  
The configuration settings in NVRAM are cleared at next  
system boot.  
(default)  
The configuration settings in NVRAM are retained at system  
boot.  
jumpered  
unjumpered  
Jumpers and Connectors  
117  
System Board Connectors  
See Figure 6-2 and Table 6-2 for the location and description of the system board connectors.  
Figure 6-2. System Board Connectors  
26  
1
25  
2
3
24  
23  
4
5
22  
21  
20  
6
7
19  
18  
8
9
17  
16  
15  
14  
10  
13  
12  
11  
118  
Jumpers and Connectors  
       
Table 6-2. System Board Connectors  
Item  
Connector  
RAC_CONN  
SLOT_5  
Description  
1
2
3
Connector for the remote access controller (RAC)  
PCI 32-bit, 33-MHz (5-V) expansion slot connector  
SLOT_4  
PCI-X 64-bit, 133-MHz (3.3-V) expansion slot  
connector  
4
SLOT_3  
PCI-X 64-bit, 133-MHz (3.3-V) expansion slot  
connector  
5
SLOT_2  
SLOT_1  
BATTERY  
HD  
PCI-Express (x1) expansion slot connector  
PCI-Express (x8) expansion slot connector  
Connector for the 3.0-V coin battery  
Hard drive LED activity connector  
Fan power connector  
6
7
8
9
BACK_FAN  
CPU  
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
25  
26  
Processor connector  
12V  
Power connector  
PWR_CONN  
IDE  
Power connector  
IDE optical device connector  
Diskette drive connector  
Memory module connector  
Memory module connector  
Memory module connector  
Memory module connector  
Control panel connector  
USB 2.0-compliant connector  
SATA connector  
FDD  
DIMM2_ B  
DIMM1_ B  
DIMM2_ A  
DIMM2_ A  
FRONT_PANEL  
USB  
SATA_0  
SATA_1  
SATA connector  
SATA_2  
SATA connector  
SATA_3  
SATA connector  
FRONT_FAN  
BP_I2C  
Fan power connector  
Connector for the baseboard management  
controller (BMC) inter-IC (I2C) cable for the  
optional SCSI backplane  
Jumpers and Connectors  
119  
 
Disabling a Forgotten Password  
The system's software security features include a system password and a setup password, which are discussed  
in detail in "Using the System Setup Program" on page 29. The password jumper enables these password  
features or disables them and clears any password(s) currently in use.  
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the  
components inside the system. Before performing any procedure, see your Product Information Guide for  
complete information about safety precautions, working inside the computer, and protecting against electrostatic  
discharge.  
1
2
3
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  
Open the system. See "Opening the System" on page 43.  
Remove the memory cooling shroud by lifting the release latch and sliding the shroud toward the front  
of the system. See Figure 3-14  
.
4
Remove the password jumper plug.  
See Figure 6-1 to locate the password jumper on the system board.  
5
6
7
Replace the memory cooling shroud.  
Close the system. See "Closing the System" on page 47.  
Reconnect the system to the electrical outlet, and turn on the system.  
The existing passwords are not disabled (erased) until the system boots with the password jumper plug  
removed. However, before you assign a new system and/or setup password, you must install the jumper  
plug.  
NOTE: If you assign a new system and/or setup password with the jumper plug still removed, the system  
disables the new password(s) the next time it boots.  
8
9
Turn off the system, including any attached peripherals, and disconnect the system from the electrical  
outlet.  
Open the system.  
10 Remove the memory cooling shroud.  
11 Reinstall the password jumper plug in its original position to enable the password protection feature.  
12 Reinstall the memory cooling shroud.  
13 Close the system, reconnect the system to the electrical outlet, and turn on the system.  
14 Assign a new system and/or setup password.  
To assign a new password using the System Setup program, see "Using the System Setup Program" on  
page 29.  
120  
Jumpers and Connectors  
     
Getting Help  
Obtaining Assistance  
1
2
3
4
Complete the procedures in "Troubleshooting Your System" on page 91.  
Run the system diagnostics and record any information provided.  
Make a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 125), and fill it out.  
Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help  
with installation and troubleshooting procedures.  
For more information, see "Online Services" on page 121.  
5
If the preceding steps have not resolved the problem, call Dell for technical assistance.  
NOTE: Call technical support from a phone near or at the system so that technical support can assist you with any  
necessary procedures.  
NOTE: Dell’s Express Service Code system may not be available in all countries.  
When prompted by Dell's automated telephone system, enter your Express Service Code to route the  
call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell  
Accessories folder, double-click the Express Service Code icon, and follow the directions.  
For instructions on using the technical support service, see "Support Service" on page 122 and "Before  
You Call" on page 124.  
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your  
local Dell representative for information on availability.  
Online Services  
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL  
SUPPORT page, and fill in the requested details to access help tools and information.  
You can contact Dell electronically using the following addresses:  
•
World Wide Web  
www.dell.com/  
www.dell.com/ap/ (Asian/Pacific countries only)  
www.dell.com/jp (Japan only)  
www.euro.dell.com (Europe only)  
Getting Help  
121  
       
www.dell.com/la (Latin American countries)  
www.dell.ca (Canada only)  
•
Anonymous file transfer protocol (FTP)  
ftp.dell.com/  
Log in as user:anonymous, and use your e-mail address as your password.  
•
Electronic Support Service  
[email protected]  
[email protected] (Asian/Pacific countries only)  
support.jp.dell.com (Japan only)  
support.euro.dell.com (Europe only)  
•
Electronic Quote Service  
[email protected] (Asian/Pacific countries only)  
[email protected] (Canada only)  
AutoTech Service  
Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently  
asked by Dell customers about their portable and desktop computer systems.  
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your  
questions.  
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the  
support service. See the contact information for your region.  
Automated Order-Status Service  
To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you  
can call the automated order-status service. A recording prompts you for the information needed to locate  
and report on your order. See the contact information for your region.  
Support Service  
Dell's support service is available 24 hours a day, 7 days a week, to answer your questions about Dell  
hardware. Our support staff use computer-based diagnostics to provide fast, accurate answers.  
To contact Dell's support service, see "Before You Call" on page 124 and then see the contact information for  
your region.  
122  
Getting Help  
     
Dell Enterprise Training and Certification  
Dell Enterprise Training and Certification is available; see www.dell.com/training for more information.  
This service may not be offered in all locations.  
Problems With Your Order  
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell  
for customer assistance. Have your invoice or packing slip available when you call. See the contact  
information for your region.  
Product Information  
If you need information about additional products available from Dell, or if you would like to place an order,  
visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the  
contact information for your region.  
Returning Items for Warranty Repair or Credit  
Prepare all items being returned, whether for repair or credit, as follows:  
1
Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on  
the outside of the box.  
For the telephone number to call, see the contact information for your region.  
Include a copy of the invoice and a letter describing the reason for the return.  
2
3
Include a copy of any diagnostic information, including the Diagnostics Checklist (see "Diagnostics  
Checklist" on page 125), indicating the tests you have run and any error messages reported by the  
system diagnostics.  
4
5
Include any accessories that belong with the item(s) being returned (such as power cables, media such  
as CDs and diskettes, and guides) if the return is for credit.  
Pack the equipment to be returned in the original (or equivalent) packing materials.  
You are responsible for paying shipping expenses. You are also responsible for insuring any product  
returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.)  
packages are not accepted.  
Returns that are missing any of the preceding requirements will be refused at our receiving dock and  
returned to you.  
Getting Help  
123  
       
Before You Call  
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system  
direct your call more efficiently.  
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 125). If possible, turn  
on your system before you call Dell for technical assistance and call from a telephone at or near the  
computer. You may be asked to type some commands at the keyboard, relay detailed information during  
operations, or try other troubleshooting steps possible only at the computer system itself. Ensure that the  
system documentation is available.  
CAUTION: Before servicing any components inside your computer, see your Product Information Guide for  
important safety information.  
124  
Getting Help  
 
Diagnostics Checklist  
Name:  
Date:  
Address:  
Phone number:  
Service Tag (bar code on the back of the computer):  
Express Service Code:  
Return Material Authorization Number (if provided by Dell support technician):  
Operating system and version:  
Peripherals:  
Expansion cards:  
Are you connected to a network? Yes No  
Network, version, and network card:  
Programs and versions:  
See your operating system documentation to determine the contents of the system’s start-up  
files. If possible, print each file. Otherwise, record the contents of each file before calling Dell.  
Error message, beep code, or diagnostic code:  
Description of problem and troubleshooting procedures you performed:  
Getting Help  
125  
 
Contacting Dell  
To contact Dell electronically, you can access the following websites:  
•
www.dell.com  
•
support.dell.com (support)  
For specific web addresses for your country, find the appropriate country section in the table below.  
NOTE: Toll-free numbers are for use within the country for which they are listed.  
NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone  
number listed for participating countries. If you do not see a telephone number listed that is specific for XPS  
computers, you may contact Dell through the support number listed and your call will be routed appropriately.  
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in  
the following table. If you need assistance in determining which codes to use, contact a local or an  
international operator.  
NOTE: The contact information provided was deemed correct at the time that this document went to print and is  
subject to change.  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Anguilla  
Website: www.dell.com.ai  
E-mail: [email protected]  
Technical Support  
toll-free: 800-335-0031  
Antigua and Barbuda  
Website: www.dell.com.ag  
E-mail: [email protected]  
Technical Support  
1-800-805-5924  
0800-105  
Aomen  
Technical Support (Dell™ Dimension™, Dell  
Inspiron™, Dell OptiPlex™, Dell Latitude™, and  
Dell Precision™)  
Technical Support (servers and storage)  
0800-105  
126  
Getting Help  
     
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Argentina (Buenos Aires)  
International Access Code: 00  
Country Code: 54  
Website: www.dell.com.ar  
E-mail: [email protected]  
E-mail for desktop and portable computers:  
[email protected]  
City Code: 11  
®
E-mail for servers and EMC storage products:  
[email protected]  
Customer Care  
toll-free: 0-800-444-0730  
toll-free: 800-222-0154  
toll-free: 0-800-444-0724  
0-810-444-3355  
Technical Support  
Technical Support Services  
Sales  
Aruba  
Website: www.dell.com.aw  
E-mail: [email protected]  
Technical Support  
toll-free: 800-1578  
Australia (Sydney)  
Website: support.ap.dell.com  
International Access Code: 0011 E-mail: support.ap.dell.com/contactus  
Country Code: 61  
City Code: 2  
Austria  
General Support  
13DELL-133355  
Website: support.euro.dell.com  
International Access Code: 900 E-mail: [email protected]  
Home/Small Business Sales  
0820 240 530 00  
0820 240 530 49  
0820 240 530 14  
0820 240 530 16  
0820 240 530 81  
0820 240 530 17  
Home/Small Business Fax  
Home/Small Business Customer Care  
Preferred Accounts/Corporate Customer Care  
Support for XPS  
Home/Small Business Support for all other Dell  
computers  
Preferred Accounts/Corporate Support  
Switchboard  
0820 240 530 17  
0820 240 530 00  
Bahamas  
Website: www.dell.com.bs  
E-mail: [email protected]  
Technical Support  
toll-free: 1-866-874-3038  
Getting Help  
127  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Barbados  
Website: www.dell.com/bb  
E-mail: [email protected]  
Technical Support  
1-800-534-3142  
Belgium (Brussels)  
International Access Code: 00  
Country Code: 32  
Website: support.euro.dell.com  
Tech Support for XPS  
02 481 92 96  
02 481 92 88  
02 481 92 95  
02 713 15 65  
02 481 91 00  
02 481 92 99  
02 481 91 00  
Tech Support for all other Dell computers  
Tech Support Fax  
City Code: 2  
Customer Care  
Corporate Sales  
Fax  
Switchboard  
Bermuda  
Website: www.dell.com/bm  
E-mail: [email protected]  
Technical Support  
toll-free: 1-877-890-0754  
Bolivia  
Website: www.dell.com/bo  
E-mail: [email protected]  
General Support  
toll-free: 800-10-0238  
Brazil  
Website: www.dell.com/br  
E-mail: BR-Te[email protected]  
Customer Care and Tech Support  
Technical Support Fax  
Customer Care Fax  
International Access Code: 00  
Country Code: 55  
City Code: 51  
0800 90 3355  
51 2104 5470  
51 2104 5480  
Sales  
0800 722 3498  
British Virgin Islands  
Brunei  
General Support  
toll-free: 1-866-278-6820  
604 633 4966  
Technical Support (Penang, Malaysia)  
Customer Care (Penang, Malaysia)  
Transaction Sales (Penang, Malaysia)  
Country Code: 673  
604 633 4888  
604 633 4955  
128  
Getting Help  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus  
International Access Code: 011 AutoTech (automated Hardware and Warranty  
toll-free: 1-800-247-9362  
Support)  
Customer Service (Home Sales/Small Business)  
toll-free: 1-800-847-4096  
toll-free: 1-800-326-9463  
Customer Service (med./large business,  
government)  
Customer Service (printers, projectors, televisions,  
handhelds, digital jukebox, and wireless)  
toll-free: 1-800-847-4096  
toll-free: 1-800-906-3355  
toll-free: 1-800-387-5757  
1-877-335-5767  
Hardware Warranty Support (Home Sales/Small  
Business)  
Hardware Warranty Support (med./large bus.,  
government)  
Hardware Warranty Support (printers, projectors,  
televisions, handhelds, digital jukebox, and wireless)  
Sales (Home Sales/Small Business)  
Sales (med./large bus., government)  
Spare Parts Sales & Extended Service Sales  
toll-free: 1-800-387-5752  
toll-free: 1-800-387-5755  
1 866 440 3355  
Cayman Islands  
E-mail: [email protected]  
Technical Support  
toll-free: 1-877-261-0242  
Chile (Santiago)  
Country Code: 56  
City Code: 2  
Website: www.dell.com/cl  
E-mail: [email protected]  
Sales and Customer Support  
Technical Support (CTC)  
Technical Support (ENTEL)  
toll-free: 1230-020-4823  
toll-free: 800730222  
toll-free: 1230-020-3762  
Getting Help  
129  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
China (Xiamen)  
Country Code: 86  
City Code: 592  
Technical Support website: support.dell.com.cn  
Technical Support E-mail: [email protected]  
Customer Care E-mail: [email protected]  
Technical Support Fax  
592 818 1350  
toll-free: 800 858 2969  
toll-free: 800 858 0950  
Technical Support (Dimension and Inspiron)  
Technical Support (OptiPlex, Latitude, and Dell  
Precision)  
Technical Support (servers and storage)  
toll-free: 800 858 0960  
toll-free: 800 858 2920  
Technical Support (projectors, PDAs, switches,  
routers, and so on)  
Technical Support (printers)  
Customer Care  
toll-free: 800 858 2311  
toll-free: 800 858 2060  
592 818 1308  
Customer Care Fax  
Home and Small Business  
Preferred Accounts Division  
Large Corporate Accounts GCP  
Large Corporate Accounts Key Accounts  
Large Corporate Accounts North  
toll-free: 800 858 2222  
toll-free: 800 858 2557  
toll-free: 800 858 2055  
toll-free: 800 858 2628  
toll-free: 800 858 2999  
toll-free: 800 858 2955  
Large Corporate Accounts North Government and  
Education  
Large Corporate Accounts East  
toll-free: 800 858 2020  
toll-free: 800 858 2669  
Large Corporate Accounts East Government and  
Education  
Large Corporate Accounts Queue Team  
Large Corporate Accounts South  
Large Corporate Accounts West  
Large Corporate Accounts Spare Parts  
Website: www.dell.com/cl  
toll-free: 800 858 2572  
toll-free: 800 858 2355  
toll-free: 800 858 2811  
toll-free: 800 858 2621  
Colombia  
E-mail: [email protected]  
Technical Support  
toll-free: 1-800-915-5704  
130  
Getting Help  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Costa Rica  
Website: www.dell.com/cr  
E-mail: [email protected]  
Technical Support  
toll-free: 800-012-0232  
Czech Republic (Prague)  
International Access Code: 00  
Country Code: 420  
Website: support.euro.dell.com  
E-mail: [email protected]  
Technical Support  
22537 2727  
22537 2707  
22537 2714  
22537 2728  
22537 2711  
Customer Care  
Fax  
Technical Fax  
Switchboard  
Denmark (Copenhagen)  
International Access Code: 00  
Country Code: 45  
Website: support.euro.dell.com  
Technical Support for XPS  
Technical Support for all other Dell computers  
Customer Care (Relational)  
Home/Small Business Customer Care  
Switchboard (Relational)  
Switchboard Fax (Relational)  
Switchboard (Home/Small Business)  
Switchboard Fax (Home/Small Business)  
Website: www.dell.com/dm  
E-mail: [email protected]  
General Support  
7010 0074  
7023 0182  
7023 0184  
3287 5505  
3287 1200  
3287 1201  
3287 5000  
3287 5001  
Dominica  
toll-free: 1-866-278-6821  
Dominican Republic  
Website: www.dell.com/do  
E-mail: [email protected]  
Technical Support  
toll-free: 1-888-156-1834 or  
toll-free: 1-888-156-1584  
Ecuador  
Website: www.dell.com/ec  
E-mail: [email protected]  
General Support (calling from Quito)  
General Support (calling from Guayaquil)  
toll-free: 999-119-877-655-3355  
toll-free: 1800-999-119-877-655-  
3355  
Getting Help  
131  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
El Salvador  
Website: www.dell.com/ec  
E-mail: [email protected]  
Technical Support (Telephonica)  
Website: support.euro.dell.com  
toll-free: 8006170  
Finland (Helsinki)  
International Access Code: 990 E-mail: [email protected]  
Country Code: 358  
Technical Support  
0207 533 555  
0207 533 538  
0207 533 533  
0207 533 540  
0207 533 530  
0207 533 533  
0207 533 530  
City Code: 9  
Customer Care  
Switchboard  
Sales under 500 employees  
Fax  
Sales over 500 employees  
Fax  
France (Paris) (Montpellier)  
International Access Code: 00  
Country Code: 33  
Website: support.euro.dell.com  
Home and Small Business  
Technical Support for XPS  
0825 387 129  
0825 387 270  
0825 823 833  
0825 004 700  
04 99 75 40 00  
0825 004 700  
0825 004 701  
04 99 75 40 01  
City Codes: (1) (4)  
Technical Support for all other Dell computers  
Customer Care  
Switchboard  
Switchboard (calls from outside of France)  
Sales  
Fax  
Fax (calls from outside of France)  
Corporate  
Technical Support  
Customer Care  
Switchboard  
Sales  
0825 004 719  
0825 338 339  
01 55 94 71 00  
01 55 94 71 00  
01 55 94 71 01  
Fax  
132  
Getting Help  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Germany (Frankfurt)  
International Access Code: 00  
Country Code: 49  
Website: support.euro.dell.com  
E-mail: [email protected]  
Technical Support for XPS  
Technical Support for all other Dell computers  
Home/Small Business Customer Care  
Global Segment Customer Care  
Preferred Accounts Customer Care  
Large Accounts Customer Care  
Public Accounts Customer Care  
Switchboard  
069 9792 7222  
069 9792-7200  
0180-5-224400  
069 9792-7320  
069 9792-7320  
069 9792-7320  
069 9792-7320  
069 9792-7000  
City Code: 69  
Greece  
Website: support.euro.dell.com  
Technical Support  
International Access Code: 00  
Country Code: 30  
00800-44 14 95 18  
00800-44 14 00 83  
2108129810  
Gold Service Technical Support  
Switchboard  
Gold Service Switchboard  
Sales  
2108129811  
2108129800  
Fax  
2108129812  
Grenada  
Guatemala  
Guyana  
E-mail: [email protected]  
General Support  
toll-free: 1-866-540-3355  
1-800-999-0136  
E-mail: [email protected]  
General Support  
E-mail: [email protected]  
General Support  
toll-free: 1-877-270-4609  
Getting Help  
133  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Hong Kong  
Website: support.ap.dell.com  
International Access Code: 001 Technical Support E-mail: [email protected]  
Country Code: 852  
Technical Support (Dimension and Inspiron)  
00852-2969 3188  
00852-2969 3191  
Technical Support (OptiPlex, Latitude, and Dell  
Precision)  
Technical Support (servers and storage)  
00852-2969 3196  
00852-3416 0906  
Technical Support (projectors, PDAs, switches,  
routers, and so on)  
Customer Care  
00852-3416 0910  
00852-3416 0907  
00852-3416 0908  
00852-3416 0912  
00852-2969 3105  
Large Corporate Accounts  
Global Customer Programs  
Medium Business Division  
Home and Small Business Division  
India  
E-mail: [email protected]  
[email protected]  
[email protected]  
Technical Support  
1600338045  
and 1600448046  
1600 33 8044  
Sales (Large Corporate Accounts)  
Sales (Home and Small Business)  
1600 33 8046  
134  
Getting Help  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Ireland (Cherrywood)  
International Access Code: 00  
Country Code: 353  
City Code: 1  
Website: support.euro.dell.com  
E-mail: [email protected]  
Sales  
Ireland Sales  
01 204 4444  
1850 200 778  
1850 200 778  
Dell Outlet  
Online Ordering HelpDesk  
Customer Care  
Home User Customer Care  
Small Business Customer Care  
Corporate Customer Care  
Technical Support  
01 204 4014  
01 204 4014  
1850 200 982  
Technical Support for XPS computers only  
Technical Support for all other Dell computers  
General  
1850 200 722  
1850 543 543  
Fax/Sales Fax  
01 204 0103  
01 204 4444  
Switchboard  
U.K. Customer Care (dial within U.K. only)  
Corporate Customer Care (dial within U.K. only)  
U.K. Sales (dial within U.K. only)  
Website: support.euro.dell.com  
Home and Small Business  
Technical Support  
0870 906 0010  
0870 907 4499  
0870 907 4000  
Italy (Milan)  
International Access Code: 00  
Country Code: 39  
City Code: 02  
02 577 826 90  
02 696 821 14  
02 696 821 13  
02 696 821 12  
Customer Care  
Fax  
Switchboard  
Corporate  
Technical Support  
02 577 826 90  
02 577 825 55  
02 575 035 30  
02 577 821  
Customer Care  
Fax  
Switchboard  
Getting Help  
135  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Jamaica  
E-mail: [email protected]  
Technical Support (dial from within Jamaica only)  
toll-free: 1-800-326-6061 or  
toll-free: 1-800-975-1646  
Japan (Kawasaki)  
Website: support.jp.dell.com  
International Access Code: 001 Technical Support (servers)  
toll-free: 0120-198-498  
81-44-556-4162  
Country Code: 81  
Technical Support outside of Japan (servers)  
City Code: 44  
Technical Support (Dimension and Inspiron)  
toll-free: 0120-198-226  
81-44-520-1435  
Technical Support outside of Japan (Dimension and  
Inspiron)  
Technical Support (Dell Precision, OptiPlex, and  
Latitude)  
toll-free:0120-198-433  
81-44-556-3894  
Technical Support outside of Japan (Dell Precision,  
OptiPlex, and Latitude)  
Technical Support (PDAs, projectors, printers,  
routers)  
toll-free: 0120-981-690  
81-44-556-3468  
Technical Support outside of Japan (PDAs,  
projectors, printers, routers)  
Faxbox Service  
044-556-3490  
044-556-3801  
044-556-4240  
044-556-1465  
044-556-3433  
24-Hour Automated Order Status Service  
Customer Care  
Business Sales Division (up to 400 employees)  
Preferred Accounts Division Sales (over 400  
employees)  
Public Sales (government agencies, educational  
institutions, and medical institutions)  
044-556-5963  
Global Segment Japan  
Individual User  
Switchboard  
044-556-3469  
044-556-1760  
044-556-4300  
136  
Getting Help  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Korea (Seoul)  
E-mail: [email protected]  
International Access Code: 001 Support  
toll-free: 080-200-3800  
toll-free: 080-200-3801  
Country Code: 82  
Support (Dimension, PDA, Electronics and  
Accessories)  
City Code: 2  
Sales  
toll-free: 080-200-3600  
2194-6202  
Fax  
Switchboard  
2194-6000  
Latin America  
Customer Technical Support (Austin, Texas,  
U.S.A.)  
512 728-4093  
Customer Service (Austin, Texas, U.S.A.)  
512 728-3619  
512 728-3883  
Fax (Technical Support and Customer Service)  
(Austin, Texas, U.S.A.)  
Sales (Austin, Texas, U.S.A.)  
512 728-4397  
512 728-4600  
SalesFax (Austin, Texas, U.S.A.)  
or 512 728-3772  
Luxembourg  
Website: support.euro.dell.com  
Support  
International Access Code: 00  
Country Code: 352  
342 08 08 075  
+32 (0)2 713 15 96  
26 25 77 81  
Home/Small Business Sales  
Corporate Sales  
Customer Care  
+32 (0)2 481 91 19  
26 25 77 82  
Fax  
Macao  
Technical Support  
toll-free: 0800 105  
34 160 910  
Country Code: 853  
Customer Service (Xiamen, China)  
Transaction Sales (Xiamen, China)  
29 693 115  
Getting Help  
137  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Malaysia (Penang)  
International Access Code: 00  
Country Code: 60  
Website: support.ap.dell.com  
Technical Support (Dell Precision, OptiPlex, and  
Latitude)  
toll-free: 1 800 880 193  
toll-free: 1 800 881 306  
toll-free: 1800 881 386  
Technical Support (Dimension, Inspiron, and  
Electronics and Accessories)  
City Code: 4  
Technical Support (PowerApp, PowerEdge,  
PowerConnect, and PowerVault)  
Customer Care  
toll-free: 1800 881 306  
(option 6)  
Transaction Sales  
toll-free: 1 800 888 202  
toll-free: 1 800 888 213  
Corporate Sales  
Mexico  
E-mail: [email protected]  
Technical Support (TelMex)  
Sales  
International Access Code: 00  
Country Code: 52  
toll-free: 1-866-563-4425  
50-81-8800  
or 01-800-888-3355  
001-877-384-8979  
or 001-877-269-3383  
50-81-8800  
Customer Service  
Main  
or 01-800-888-3355  
Montserrat  
E-mail: [email protected]  
General Support  
toll-free: 1-866-278-6822  
001-800-882-1519  
Netherlands Antilles  
E-mail: [email protected]  
General Support  
138  
Getting Help  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Netherlands (Amsterdam)  
International Access Code: 00  
Country Code: 31  
Website: support.euro.dell.com  
Technical Support for XPS  
Technical Support for all other Dell computers  
Technical Support Fax  
020 674 45 94  
020 674 45 00  
020 674 47 66  
020 674 42 00  
020 674 4325  
020 674 55 00  
020 674 50 00  
020 674 47 75  
020 674 47 50  
020 674 50 00  
020 674 47 50  
City Code: 20  
Home/Small Business Customer Care  
Relational Customer Care  
Home/Small Business Sales  
Relational Sales  
Home/Small Business Sales Fax  
Relational Sales Fax  
Switchboard  
Switchboard Fax  
New Zealand  
Website: support.ap.dell.com  
E-mail: support.ap.dell.com/contactus  
General Support  
International Access Code: 00  
Country Code: 64  
Nicaragua  
0800 441 567  
E-mail: [email protected]  
Technical Support  
toll-free: 1-800-220-1378  
Norway (Lysaker)  
Website: support.euro.dell.com  
Technical Support for XPS  
Technical Support for all other Dell products  
Relational Customer Care  
Home/Small Business Customer Care  
Switchboard  
International Access Code: 00  
Country Code: 47  
815 35 043  
671 16882  
671 17575  
23162298  
671 16800  
671 16865  
Fax Switchboard  
Panama  
E-mail: [email protected]  
Technical Support  
toll-free: 1-800-507-1385  
toll-free: 1-866-633-4097  
Technical Support (CLARACOM)  
E-mail: [email protected]  
Technical Support  
Peru  
toll-free: 0800-50-869  
Getting Help  
139  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Poland (Warsaw)  
Website: support.euro.dell.com  
International Access Code: 011 E-mail: [email protected]  
Country Code: 48  
Customer Service Phone  
Customer Care  
57 95 700  
57 95 999  
57 95 999  
57 95 806  
57 95 998  
57 95 999  
City Code: 22  
Sales  
Customer Service Fax  
Reception Desk Fax  
Switchboard  
Portugal  
Website: support.euro.dell.com  
Technical Support  
Customer Care  
International Access Code: 00  
Country Code: 351  
707200149  
800 300 413  
Sales  
800 300 410 or 800 300 411 or  
800 300 412 or 21 422 07 10  
Fax  
21 424 01 12  
Puerto Rico  
E-mail: [email protected]  
Technical Support  
toll-free: 1-866-390-4695  
St. Kitts and Nevis  
Website: www.dell.com/kn  
E-mail: [email protected]  
Technical Support  
toll-free: 1-866-540-3355  
toll-free: 1-866-464-4352  
toll-free: 1-866-464-4353  
St. Lucia  
Website: www.dell.com/lc  
E-mail: [email protected]  
Technical Support  
St. Vincent and the Grenadines Website: www.dell.com/vc  
E-mail: [email protected]  
Technical Support  
140  
Getting Help  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Singapore (Singapore)  
International Access Code: 005  
Country Code: 65  
NOTE: The phone numbers in this section should be  
called from within Singapore or Malaysia only.  
Website: support.ap.dell.com  
Technical Support (Dimension, Inspiron, and  
Electronics and Accessories)  
toll-free: 1 800 394 7430  
toll-free: 1 800 394 7488  
toll-free: 1 800 394 7478  
Technical Support (OptiPlex, Latitude, and Dell  
Precision)  
Technical Support (PowerApp, PowerEdge,  
PowerConnect, and PowerVault)  
Customer Care  
toll-free: 1 800 394 7430  
(option 6)  
Transaction Sales  
Corporate Sales  
Website: support.euro.dell.com  
E-mail: [email protected]  
Technical Support  
Customer Care  
toll-free: 1 800 394 7412  
toll-free: 1 800 394 7419  
Slovakia (Prague)  
International Access Code: 00  
Country Code: 421  
02 5441 5727  
420 22537 2707  
02 5441 8328  
02 5441 8328  
02 5441 7585  
Fax  
Tech Fax  
Switchboard (Sales)  
Website: support.euro.dell.com  
E-mail: [email protected]  
Gold Queue  
South Africa (Johannesburg)  
International Access Code:  
09/091  
011 709 7713  
011 709 7710  
011 709 7707  
011 709 7700  
011 706 0495  
011 709 7700  
604 633 4810  
Country Code: 27  
City Code: 11  
Technical Support  
Customer Care  
Sales  
Fax  
Switchboard  
Southeast Asian and Pacific  
Countries  
Technical Support, Customer Service, and Sales  
(Penang, Malaysia)  
Getting Help  
141  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Spain (Madrid)  
Website: support.euro.dell.com  
International Access Code: 00  
Country Code: 34  
City Code: 91  
Home and Small Business  
Technical Support  
902 100 130  
902 118 540  
902 118 541  
902 118 541  
902 118 539  
Customer Care  
Sales  
Switchboard  
Fax  
Corporate  
Technical Support  
902 100 130  
902 115 236  
91 722 92 00  
91 722 95 83  
Customer Care  
Switchboard  
Fax  
Sweden (Upplands Vasby)  
International Access Code: 00  
Country Code: 46  
Website: support.euro.dell.com  
Technical Support for XPS  
Technical Support for all other Dell products  
Relational Customer Care  
Home/Small Business Customer Care  
Employee Purchase Program (EPP) Support  
Technical Support Fax  
Sales  
0771 340 340  
08 590 05 199  
08 590 05 642  
08 587 70 527  
020 140 14 44  
08 590 05 594  
08 590 05 185  
City Code: 8  
Switzerland (Geneva)  
International Access Code: 00  
Country Code: 41  
Website: support.euro.dell.com  
E-mail: Te[email protected]  
Technical Support for XPS  
0848 33 88 57  
0844 811 411  
City Code: 22  
Technical Support (Home and Small Business) for  
all other Dell products  
Technical Support (Corporate)  
Customer Care (Home and Small Business)  
Customer Care (Corporate)  
Fax  
0844 822 844  
0848 802 202  
0848 821 721  
022 799 01 90  
022 799 01 01  
Switchboard  
142  
Getting Help  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Taiwan  
Website: support.ap.dell.com  
International Access Code: 002 E-mail: [email protected]  
Country Code: 886  
Technical Support (OptiPlex, Latitude, Inspiron,  
toll-free: 0080 186 1011  
toll-free: 0080 160 1256  
Dimension, and Electronics and Accessories)  
Technical Support (servers and storage)  
Customer Care  
toll-free: 0080 160 1250  
(option 5)  
Transaction Sales  
toll-free: 0080 165 1228  
toll-free: 0080 165 1227  
Corporate Sales  
Thailand  
Website: support.ap.dell.com  
International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell  
toll-free: 1800 0060 07  
toll-free: 1800 0600 09  
Precision)  
Country Code: 66  
Technical Support (PowerApp, PowerEdge,  
PowerConnect, and PowerVault)  
Customer Care  
toll-free: 1800 006 007  
(option 7)  
Corporate Sales  
Transaction Sales  
toll-free: 1800 006 009  
toll-free: 1800 006 006  
Trinidad/Tobago  
Website: www.dell.com/tt  
E-mail: [email protected]  
Technical Support  
toll-free: 1-888-799-5908  
Turks and Caicos Islands  
Website: www.dell.com/tc  
E-mail: [email protected]  
General Support  
toll-free: 1-877-441-4735  
Getting Help  
143  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
U.K. (Bracknell)  
Website: support.euro.dell.com  
International Access Code: 00  
Country Code: 44  
E-mail: [email protected]  
Customer Care website:  
support.euro.dell.com/uk/en/ECare/form/home.asp  
City Code: 1344  
Sales  
Home and Small Business Sales  
Corporate/Public Sector Sales  
Customer Care  
0870 907 4000  
01344 860 456  
Home and Small Business Customer Care  
Corporate Customer Care  
0870 906 0010  
01344 373 185  
0870 906 0010  
01344 373 186  
01344 373 193  
01344 373 199  
01344 373 194  
Preferred Accounts (500–5000 employees)  
Global Accounts Customer Care  
Central Government Customer Care  
Local Government & Education Customer Care  
Health Customer Care  
Technical Support  
Technical Support for XPS computers only  
0870 366 4180  
0870 908 0500  
Technical Support (Corporate/Preferred  
Accounts/PAD [1000+ employees])  
Technical Support for all other products  
General  
0870 353 0800  
0870 907 4006  
Home and Small Business Fax  
Website: www.dell.com/uy  
E-mail: [email protected]  
Technical Support  
Uruguay  
toll-free: 413-598-2522  
144  
Getting Help  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
U.S.A. (Austin, Texas)  
Automated Order-Status Service  
toll-free: 1-800-433-9014  
toll-free: 1-800-247-9362  
toll-free: 1-877-459-7298  
International Access Code: 011 AutoTech (portable and desktop computers)  
Country Code: 1  
Hardware and Warranty Support (Dell TV,  
Printers, and Projectors) for Relationship  
customers  
Americas Consumer XPS Support  
toll-free: 1-800-232-8544  
toll-free: 1-800-624-9896  
Consumer (Home and Home Office) Support for  
all other Dell products  
Customer Service  
toll-free: 1-800-624-9897  
toll-free: 1-800-695-8133  
Employee Purchase Program (EPP) Customers  
Financial Services website:  
www.dellfinancialservices.com  
Financial Services (lease/loans)  
Financial Services (Dell Preferred Accounts [DPA])  
Business  
toll-free: 1-877-577-3355  
toll-free: 1-800-283-2210  
Customer Service and Support  
Employee Purchase Program (EPP) Customers  
toll-free: 1-800-456-3355  
toll-free: 1-800-695-8133  
toll-free: 1-877-459-7298  
Support for printers, projectors, PDAs, and MP3  
players  
Public (government, education, and healthcare)  
Customer Service and Support  
Employee Purchase Program (EPP) Customers  
Dell Sales  
toll-free: 1-800-456-3355  
toll-free: 1-800-695-8133  
toll-free: 1-800-289-3355  
or toll-free: 1-800-879-3355  
toll-free: 1-888-798-7561  
toll-free: 1-800-671-3355  
toll-free: 1-800-357-3355  
toll-free: 1-800-247-4618  
toll-free: 1-800-727-8320  
toll-free: 1-877-DELLTTY  
(1-877-335-5889)  
Dell Outlet Store (Dell refurbished computers)  
Software and Peripherals Sales  
Spare Parts Sales  
Extended Service and Warranty Sales  
Fax  
Dell Services for the Deaf, Hard-of-Hearing, or  
Speech-Impaired  
Getting Help  
145  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
U.S. Virgin Islands  
E-mail: [email protected]  
Technical Support  
toll-free: 1-877-702-4360  
Venezuela  
Website: www.dell.com/ve  
E-mail: [email protected]  
Technical Support  
toll-free: 0800-100-2513  
146  
Getting Help  
Glossary  
This section defines or identifies technical terms,  
abbreviations, and acronyms used in your system  
documents.  
BIOS — Basic input/output system. Your system’s BIOS  
contains programs stored on a flash memory chip. The  
BIOS controls the following:  
• Communications between the processor and  
peripheral devices  
• Miscellaneous functions, such as system messages  
A — Ampere(s).  
bit — The smallest unit of information interpreted by  
AC — Alternating current.  
your system.  
ACPI — Advanced Configuration and Power Interface. A  
standard interface for enabling the operating system to  
direct configuration and power management.  
blade — A module that contains a processor, memory, and  
a hard drive. The modules are mounted into a chassis that  
includes power supplies and fans.  
ambient temperature — The temperature of the area or  
BMC — Baseboard management controller.  
room where the system is located.  
boot routine — A program that clears all memory,  
initializes devices, and loads the operating system when  
you start your system. Unless the operating system fails to  
respond, you can reboot (also called warm boot) your  
system by pressing <Ctrl><Alt><Del>. Otherwise, you  
must restart the system by pressing the reset button or by  
turning the system off and then back on.  
ANSI — American National Standards Institute. The  
primary organization for developing technology standards  
in the U.S.  
application — Software designed to help you perform a  
specific task or series of tasks. Applications run from the  
operating system.  
ASCII — American Standard Code for Information  
bootable diskette — A diskette that is used to start your  
Interchange.  
system if the system will not boot from the hard drive.  
asset tag — An individual code assigned to a system,  
usually by an administrator, for security or tracking  
purposes.  
BTU — British thermal unit.  
bus — An information pathway between the components  
of a system. Your system contains an expansion bus that  
allows the processor to communicate with controllers for  
the peripheral devices connected to the system. Your  
system also contains an address bus and a data bus for  
communications between the processor and RAM.  
backup — A copy of a program or data file. As a  
precaution, back up your system’s hard drive on a regular  
basis. Before making a change to the configuration of your  
system, back up important start-up files from your  
operating system.  
C — Celsius.  
backup battery — A battery that maintains system  
configuration, date, and time information in a special  
section of memory when the system is turned off.  
cache — A fast storage area that keeps a copy of data or  
instructions for quick data retrieval. When a program  
makes a request to a disk drive for data that is in the  
cache, the disk-cache utility can retrieve the data from  
RAM faster than from the disk drive.  
beep code — A diagnostic message in the form of a  
pattern of beeps from your system’s speaker. For example,  
one beep, followed by a second beep, and then a burst of  
three beeps is beep code 1-1-3.  
CD — Compact disc. CD drives use optical technology to  
read data from CDs.  
Glossary  
147  
 
cm — Centimeter(s).  
DIN — Deutsche Industrie Norm.  
cmos — Complementary metal-oxide semiconductor.  
directory — Directories help keep related files organized  
on a disk in a hierarchical, “inverted tree” structure. Each  
disk has a “root” directory. Additional directories that  
branch off the root directory are called subdirectories.  
Subdirectories may contain additional directories  
branching off them.  
component — As they relate to DMI, components  
include operating systems, computer systems, expansion  
cards, and peripherals that are compatible with DMI.  
Each component is made up of groups and attributes that  
are defined as relevant to that component.  
DMA — Direct memory access. A DMA channel allows  
certain types of data transfer between RAM and a device  
to bypass the processor.  
COMn — The device names for the serial ports on your  
system.  
control panel — The part of the system that contains  
indicators and controls, such as the power button and  
power indicator.  
DMI — Desktop Management Interface. DMI enables  
the management of your system’s software and hardware  
by collecting information about the system’s components,  
such as the operating system, memory, peripherals,  
expansion cards, and asset tag.  
controller — A chip that controls the transfer of data  
between the processor and memory or between the  
processor and a peripheral.  
DNS — Domain Name System. A method of translating  
Internet domain names, such as www.dell.com, into IP  
addresses, such as 143.166.83.200.  
conventional memory — The first 640 KB of RAM.  
Conventional memory is found in all systems. Unless they  
®
are specially designed, MS-DOS programs are limited to  
DRAM — Dynamic random-access memory. A system’s  
running in conventional memory.  
RAM is usually made up entirely of DRAM chips.  
coprocessor — A chip that relieves the system’s processor  
of specific processing tasks. A math coprocessor, for  
example, handles numeric processing.  
DVD — Digital versatile disc.  
ECC — Error checking and correction.  
CPU — Central processing unit. See processor.  
EEPROM — Electronically erasable programmable read-  
only memory.  
DC — Direct current.  
EMC — Electromagnetic compatibility.  
DDR — Double-data rate. A technology in memory  
modules that potentially doubles the output.  
EMI — Electromagnetic interference.  
device driver — A program that allows the operating  
system or some other program to interface correctly with a  
peripheral. Some device drivers—such as network  
drivers—must be loaded from the config.sys file or as  
memory-resident programs (usually, from the  
ERA — Embedded remote access. ERA allows you to  
perform remote, or "out-of-band," server management on  
your network server using a remote access controller.  
ESD — Electrostatic discharge.  
ESM — Embedded server management.  
autoexec.bat file). Others must load when you start the  
program for which they were designed.  
expansion bus — Your system contains an expansion bus  
that allows the processor to communicate with controllers  
for peripherals, such as NICs.  
DHCP — Dynamic Host Configuration Protocol. A  
method of automatically assigning an IP address to a  
client system.  
expansion card — An add-in card, such as a NIC or SCSI  
adapter, that plugs into an expansion-card connector on  
the system board. An expansion card adds some  
diagnostics — A comprehensive set of tests for your  
system.  
specialized function to the system by providing an  
interface between the expansion bus and a peripheral.  
DIMM — Dual in-line memory module. See also memory  
module.  
148  
Glossary  
expansion-card connector — A connector on the system  
headless system — A system or device that functions  
without having a keyboard, mouse, or monitor attached.  
Normally, headless systems are managed over a network  
using an Internet browser.  
board or riser board for plugging in an expansion card.  
F — Fahrenheit.  
FAT — File allocation table. The file system structure  
host adapter — A host adapter implements  
used by MS-DOS to organize and keep track of file  
communication between the system’s bus and the  
controller for a peripheral device. (Hard-drive controller  
subsystems include integrated host adapter circuitry.) To  
add a SCSI expansion bus to your system, you must install  
or connect the appropriate host adapter.  
®
®
storage. The Microsoft Windows operating systems can  
optionally use a FAT file system structure.  
flash memory — A type of EEPROM chip that can be  
reprogrammed from a utility on diskette while still  
installed in a system; most EEPROM chips can only be  
rewritten with special programming equipment.  
Hz — Hertz.  
I/O — Input/output. A keyboard is an input device, and a  
monitor is an output device. In general, I/O activity can be  
differentiated from computational activity.  
format — To prepare a hard drive or diskette for storing  
files. An unconditional format deletes all data stored on  
the disk.  
ID — Identification.  
FSB — Front-side bus. The FSB is the data path and  
physical interface between the processor and the main  
memory (RAM).  
IDE — Integrated drive electronics. A standard interface  
between the system board and storage devices.  
ft — Feet.  
integrated mirroring — Provides simultaneous physical  
mirroring of two drives. Integrated mirroring functionality  
is provided by the system’s hardware. See also mirroring.  
FTP — File transfer protocol.  
g — Gram(s).  
internal processor cache — An instruction and data cache  
G — Gravities.  
built into the processor.  
Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits.  
IP — Internet Protocol.  
GB — Gigabyte(s); 1024 megabytes or 1,073,741,824  
bytes. However, when referring to hard-drive capacity, the  
term is usually rounded to 1,000,000,000 bytes.  
IPX — Internet package exchange.  
IRQ — Interrupt request. A signal that data is about to be  
sent to or received by a peripheral device travels by an IRQ  
line to the processor. Each peripheral connection must be  
assigned an IRQ number. Two devices can share the same  
IRQ assignment, but you cannot operate both devices  
simultaneously.  
graphics mode — A video mode that can be defined as x  
horizontal by y vertical pixels by z colors.  
group — As it relates to DMI, a group is a data structure  
that defines common information, or attributes, about a  
manageable component.  
jumper — Small blocks on a circuit board with two or  
more pins emerging from them. Plastic plugs containing a  
wire fit down over the pins. The wire connects the pins  
and creates a circuit, providing a simple and reversible  
method of changing the circuitry in a board.  
guarding — A type of data redundancy in which a set of  
physical drives stores data and an additional drive stores  
parity data. See also mirroring, striping, and RAID.  
h — Hexadecimal. A base-16 numbering system, often  
used in programming to identify addresses in the system’s  
RAM and I/O memory addresses for devices. In text,  
hexadecimal numbers are often followed by h.  
K — Kilo-; 1000.  
Kb — Kilobit(s); 1024 bits.  
KB — Kilobyte(s); 1024 bytes.  
Kbps — Kilobit(s) per second.  
Glossary  
149  
KBps — Kilobyte(s) per second.  
MB — Megabyte(s); 1,048,576 bytes. However, when  
referring to hard-drive capacity, the term is often rounded  
to mean 1,000,000 bytes.  
key combination — A command requiring you to press  
multiple keys at the same time (for example,  
<Ctrl><Alt><Del>).  
Mbps — Megabits per second.  
MBps — Megabytes per second.  
MBR — Master boot record.  
kg — Kilogram(s); 1000 grams.  
kHz — Kilohertz.  
KMM — Keyboard/monitor/mouse.  
memory address — A specific location, usually expressed  
as a hexadecimal number, in the system’s RAM.  
KVM — Keyboard/video/mouse. KVM refers to a switch  
that allows selection of the system from which the video  
is displayed and for which the keyboard and mouse are  
used.  
memory module — A small circuit board containing  
DRAM chips that connects to the system board.  
memory — An area in your system that stores basic system  
data. A system can contain several different forms of  
memory, such as integrated memory (ROM and RAM)  
and add-in memory modules (DIMMs).  
LAN — Local area network. A LAN is usually confined to  
the same building or a few nearby buildings, with all  
equipment linked by wiring dedicated specifically to the  
LAN.  
MHz — Megahertz.  
lb — Pound(s).  
mirroring — A type of data redundancy in which a set of  
physical drives stores data and one or more sets of  
additional drives stores duplicate copies of the data.  
Mirroring functionality is provided by software. See also  
guarding, integrated mirroring, striping, and RAID.  
LCD — Liquid crystal display.  
LED — Light-emitting diode. An electronic device that  
lights up when a current is passed through it.  
Linux — A UNIX-like operating system that runs on a  
variety of hardware systems. Linux is open source  
software, which is freely available; however, the full  
distribution of Linux along with technical support and  
training are available for a fee from vendors such as  
Red Hat Software.  
mm — Millimeter(s).  
ms — Millisecond(s).  
®
MS-DOS — Microsoft Disk Operating System.  
NAS — Network Attached Storage. NAS is one of the  
concepts used for implementing shared storage on a  
network. NAS systems have their own operating systems,  
integrated hardware, and software that are optimized to  
serve specific storage needs.  
local bus — On a system with local-bus expansion  
capability, certain peripheral devices (such as the video  
adapter circuitry) can be designed to run much faster than  
they would with a traditional expansion bus. See also bus.  
NIC — Network interface controller. A device that is  
installed or integrated in a system to allow connection to a  
network.  
LVD — Low voltage differential.  
m — Meter(s).  
mA — Milliampere(s).  
NMI — Nonmaskable interrupt. A device sends an NMI  
to signal the processor about hardware errors.  
MAC address — Media Access Control address. Your  
system’s unique hardware number on a network.  
ns — Nanosecond(s).  
mAh — Milliampere-hour(s).  
NTFS — The NT File System option in the  
Windows 2000 operating system.  
Mb — Megabit(s); 1,048,576 bits.  
150  
Glossary  
NVRAM — Nonvolatile random-access memory. Memory  
that does not lose its contents when you turn off your  
system. NVRAM is used for maintaining the date, time,  
and system configuration information.  
protected mode — An operating mode that allows  
operating systems to implement:  
• A memory address space of 16 MB to 4 GB  
• Multitasking  
parity — Redundant information that is associated with a  
• Virtual memory, a method for increasing addressable  
memory by using the hard drive  
block of data.  
partition — You can divide a hard drive into multiple  
physical sections called partitions with the fdisk  
command. Each partition can contain multiple logical  
drives. You must format each logical drive with the format  
command.  
The Windows 2000 and UNIX 32-bit operating systems  
run in protected mode. MS-DOS cannot run in protected  
mode.  
PS/2 — Personal System/2.  
PXE — Preboot eXecution Environment. A way of  
booting a system via a LAN (without a hard drive or  
bootable diskette).  
PCI — Peripheral Component Interconnect. A standard  
for local-bus implementation.  
PDU — Power distribution unit. A power source with  
multiple power outlets that provides electrical power to  
servers and storage systems in a rack.  
RAC — Remote access controller.  
RAID — Redundant array of independent disks. A  
method of providing data redundancy. Some common  
implementations of RAID include RAID 0, RAID 1,  
RAID 5, RAID 10, and RAID 50. See also guarding,  
mirroring, and striping.  
peripheral — An internal or external device, such as a  
diskette drive or keyboard, connected to a system.  
PGA — Pin grid array. A type of processor socket that  
allows you to remove the processor chip.  
RAM — Random-access memory. The system’s primary  
temporary storage area for program instructions and data.  
Any information stored in RAM is lost when you turn off  
your system.  
pixel — A single point on a video display. Pixels are  
arranged in rows and columns to create an image. A video  
resolution, such as 640 x 480, is expressed as the number  
of pixels across by the number of pixels up and down.  
RAS — Remote Access Service. This service allows users  
running the Windows operating system to remotely access  
a network from their system using a modem.  
POST — Power-on self-test. Before the operating system  
loads when you turn on your system, the POST tests  
various system components such as RAM and hard drives.  
readme file — A text file, usually shipped with software or  
hardware, that contains information supplementing or  
updating the product’s documentation.  
processor — The primary computational chip inside the  
system that controls the interpretation and execution of  
arithmetic and logic functions. Software written for one  
processor must usually be revised to run on another  
processor. CPU is a synonym for processor.  
read-only file — A read-only file is one that you are  
prohibited from editing or deleting.  
ROM — Read-only memory. Your system contains some  
programs essential to its operation in ROM code. A ROM  
chip retains its contents even after you turn off your  
system. Examples of code in ROM include the program  
that initiates your system’s boot routine and the POST.  
Glossary  
151  
ROMB — RAID on motherboard.  
rpm — Revolutions per minute.  
RTC — Real-time clock.  
striping — Disk striping writes data across three or more  
disks in an array, but only uses a portion of the space on  
each disk. The amount of space used by a "stripe" is the  
same on each disk used. A virtual disk may use several  
stripes on the same set of disks in an array. See also  
guarding, mirroring, and RAID.  
SAS — Serial-attached SCSI.  
SATA — Serial Advanced Technology Attachment. A  
standard interface between the system board and storage  
devices.  
SVGA — Super video graphics array. VGA and SVGA are  
video standards for video adapters with greater resolution  
and color display capabilities than previous standards.  
SCSI — Small computer system interface. An I/O bus  
interface with faster data transmission rates than standard  
ports.  
system board — As the main circuit board, the system  
board usually contains most of your system’s integral  
components, such as the processor, RAM, controllers for  
peripherals, and various ROM chips.  
SDRAM — Synchronous dynamic random-access  
memory.  
system configuration information — Data stored in  
memory that tells a system what hardware is installed and  
how the system should be configured for operation.  
sec — Second(s).  
serial port — An I/O port used most often to connect a  
modem to your system. You can usually identify a serial  
port on your system by its 9-pin connector.  
system diskette — See bootable diskette.  
system memory — See RAM.  
service tag — A bar code label on the system used to  
System Setup program — A BIOS-based program that  
allows you to configure your system’s hardware and  
customize the system’s operation by setting features such  
as password protection. Because the System Setup  
program is stored in NVRAM, any settings remain in  
effect until you change them again.  
identify it when you call Dell for technical support.  
simple disk volume — The volume of free space on a  
single dynamic, physical disk.  
SMART — Self-Monitoring Analysis and Reporting  
Technology. Allows hard drives to report errors and failures  
to the system BIOS and then display an error message on  
the screen.  
system.ini file — A start-up file for the Windows  
operating system. When you start Windows, it consults  
the system.ini file to determine a variety of options for the  
Windows operating environment. Among other things,  
the system.ini file records which video, mouse, and  
keyboard drivers are installed for Windows.  
SMP — Symmetric multiprocessing. Used to describe a  
system that has two or more processors connected via a  
high-bandwidth link and managed by an operating  
system, where each processor has equal access to I/O  
devices.  
TCP/IP — Transmission Control Protocol/Internet  
SNMP — Simple Network Management Protocol. A  
standard interface that allows a network manager to  
remotely monitor and manage workstations.  
Protocol.  
termination — Some devices (such as the last device at  
each end of a SCSI cable) must be terminated to prevent  
reflections and spurious signals in the cable. When such  
devices are connected in a series, you may need to enable  
or disable the termination on these devices by changing  
jumper or switch settings on the devices or by changing  
settings in the configuration software for the devices.  
spanning — Spanning, or concatenating, disk volumes  
combines unallocated space from multiple disks into one  
logical volume, allowing more efficient use of all the space  
and all drive letters on a multiple-disk system.  
TOE — TCP/IP offload engine.  
152  
Glossary  
UNIX — Universal Internet Exchange. UNIX, the  
precursor to Linux, is an operating system written in the  
C programming language.  
video resolution — Video resolution (800 x 600, for  
example) is expressed as the number of pixels across by  
the number of pixels up and down. To display a program  
at a specific graphics resolution, you must install the  
appropriate video drivers and your monitor must support  
the resolution.  
uplink port — A port on a network hub or switch used to  
connect to other hubs or switches without requiring a  
crossover cable.  
W — Watt(s).  
UPS — Uninterruptible power supply. A battery-powered  
unit that automatically supplies power to your system in  
the event of an electrical failure.  
WH — Watt-hour(s).  
win.ini file — A start-up file for the Windows operating  
system. When you start Windows, it consults the win.ini  
file to determine a variety of options for the Windows  
operating environment. The win.ini file also usually  
includes sections that contain optional settings for  
Windows application programs that are installed on the  
hard drive.  
USB — Universal Serial Bus. A USB connector provides a  
single connection point for multiple USB-compliant  
devices, such as mice and keyboards. USB devices can be  
connected and disconnected while the system is running.  
utility — A program used to manage system resources—  
memory, disk drives, or printers, for example.  
Windows 2000 — An integrated and complete Microsoft  
Windows operating system that does not require  
MS-DOS and that provides advanced operating system  
performance, improved ease of use, enhanced workgroup  
functionality, and simplified file management and  
browsing.  
UTP — Unshielded twisted pair. A type of wiring used to  
connect systems in a business or home to a telephone line.  
V — Volt(s).  
VAC — Volt(s) alternating current.  
VDC — Volt(s) direct current.  
Windows Powered — A Windows operating system  
designed for use on NAS systems. For NAS systems, the  
Windows Powered operating system is dedicated to file  
service for network clients.  
VGA — Video graphics array. VGA and SVGA are video  
standards for video adapters with greater resolution and  
color display capabilities than previous standards.  
video adapter — The logical circuitry that provides (in  
combination with the monitor) your system’s video  
capabilities. A video adapter may be integrated into the  
system board or may be an expansion card that plugs into  
an expansion slot.  
®
Windows Server 2003 — A set of Microsoft software  
technologies that enable software integration through the  
use of XML Web services. XML Web services are small  
reusable applications written in XML that allow data to be  
communicated between otherwise unconnected sources.  
video driver — A program that allows graphics-mode  
application programs and operating systems to display at a  
chosen resolution with the desired number of colors.  
Video drivers may need to match the video adapter  
installed in the system.  
XML — Extensible Markup Language. XML is a way to  
create common information formats and to share both the  
format and the data on the World Wide Web, intranets,  
and elsewhere.  
ZIF — Zero insertion force.  
video memory — Most VGA and SVGA video adapters  
include memory chips in addition to your system’s RAM.  
The amount of video memory installed primarily  
influences the number of colors that a program can  
display (with the appropriate video drivers and monitor  
capabilities).  
Glossary  
153  
154  
Glossary  
Index  
CD drive  
diagnostics  
Numbers  
troubleshooting, 102  
advanced testing options, 113  
running from the utility  
partition, 112  
5.25-inch drives  
installing, 50  
CD-ROM drive.  
See optical drive  
using Dell PowerEdge  
Diagnostics, 111  
checking equipment, 92  
A
when to use, 112  
configuring  
boot drive, 54  
alert messages, 28  
asset tag, 33  
diagnostics messages, 28  
connecting external  
devices, 14  
diskette drive  
installing, 48  
connectors  
removing, 48  
system board, 118  
troubleshooting, 101  
B
console redirection screen, 35  
contacting Dell, 126  
drives  
batteries  
interface cables, 47  
power cables, 48  
troubleshooting, 98  
battery  
control panel assembly  
installing, 87  
removing and replacing, 83  
troubleshooting the RAID card  
battery, 107  
cooling fans  
E
troubleshooting, 99  
error messages, 29  
beep codes, 26  
cover  
expansion card  
bezel  
installing, 47  
troubleshooting, 108  
installing, 47  
CPU setup options, 33  
expansion cards, 71  
installing, 72  
boot drive  
configuring, 54  
removing, 73  
boot sequence, 32  
D
external devices  
connecting, 14  
damaged systems  
troubleshooting, 97  
C
Dell  
cables  
contacting, 126  
F
drive interface, 47  
drive power, 48  
Dell PowerEdge Diagnostics  
using, 111  
fans  
back system, 67-68  
front system, 66-67  
Index  
155  
 
fans (continued)  
installing, 67-68  
removing, 66-67  
I
K
indicators  
keyboards  
back-panel, 13  
EasyExchange SCSI, 17  
front-panel, 11  
hard-drive activity, 12  
NIC, 14  
troubleshooting, 93  
features  
back-panel, 13  
front-panel, 11  
M
front-panel drive inserts  
installing, 46  
memory  
installing, 83  
installation guidelines, 76  
installing, 76  
removing, 45  
5.25-inch drive, 50  
back system fan, 68  
bezel, 47  
removing, 78  
system, 76  
control panel assembly, 87  
cover, 47  
G
troubleshooting, 100  
guidelines  
messages  
diskette drive, 48  
expansion card, 72  
front system fan, 67  
front-panel drive inserts, 46  
hard drive, 55  
hard-drive installation, 53  
memory installation, 76  
alert, 28  
beep codes, 26  
diagnostics, 28  
EasyExchange SCSI indicator  
codes, 17  
H
hard-drive guidelines, 53  
memory, 76  
error messages, 29  
system, 18  
hard drive  
troubleshooting, 104  
memory guidelines, 76  
processor, 79  
warning, 28  
hard drives (cabled)  
installation guidelines, 53  
installing, 55  
microprocessor  
SCSI backplane, 61  
system board, 89  
troubleshooting, 109  
mouse  
removing, 54  
IRQs  
troubleshooting, 93  
avoiding conflicts, 92  
configuring, 33  
line assignments, 92  
hard drives (EasyExchange  
SCSI)  
indicator codes, 17  
N
installing non-hot-plug, 60  
removing hot-plug, 64  
removing non-hot-plug, 59  
NICs  
J
indicators, 14  
troubleshooting, 95  
hard drives (SATA)  
troubleshooting, 105  
jumpers  
about, 115  
hard-drive activity  
indicator, 12  
O
optical drive  
installing, 50  
156  
Index  
options  
CPU setup, 33  
removing (continued)  
hard drive, 54  
system board  
connectors, 118  
installing, 89  
removing, 87  
integrated devices, 34  
system security, 35  
system setup, 30  
memory, 78  
processor, 79  
system board, 87  
system cooling  
removing and replacing  
battery, 83  
troubleshooting, 99  
system features  
accessing, 10  
P
password  
system messages, 18  
S
disabling, 120  
system password  
assigning, 37  
changing, 39  
deleting, 39  
using, 37  
password features  
setup, 37  
safety, 91  
SAS controller daughter card  
troubleshooting, 107  
system, 37  
passwords  
setup, 39  
system, 37  
SAS RAID controller  
daughter card  
system password features, 37  
system security, 33  
troubleshooting, 107  
phone numbers, 126  
SCSI backplane  
installing, 61  
system setup  
entering, 29  
options, 30  
using, 29  
POST  
accessing system features, 10  
securing your system, 38  
power supplies  
serial I/O device  
troubleshooting, 98  
troubleshooting, 94  
system setup screens  
console redirection, 35  
CPU information, 33  
integrated devices, 34  
main, 30  
processor  
setup password  
assigning, 39  
changing, 40  
using, 39  
removing, 79  
upgrades, 78  
system security, 35  
setup password enabled  
working with, 40  
R
RAC card, 83  
setup password features, 37  
T
recommended tools, 41  
startup  
tape drive  
removing  
accessing system features, 10  
troubleshooting, 103  
back system fan, 67  
diskette drive, 48  
expansion card, 73  
front system fan, 66  
front-panel drive inserts, 45  
support  
telephone numbers, 126  
contacting Dell, 126  
troubleshooting  
battery, 98  
system  
closing, 47  
CD drive, 102  
Index  
157  
troubleshooting (continued)  
cooling fans, 99  
U
upgrades  
damaged system, 97  
diskette drive, 101  
expansion card, 108  
external connections, 96  
hard drive, 104  
processor, 78  
USB device  
troubleshooting, 95  
using system setup, 29  
hard drives (SATA), 105  
keyboard, 93  
memory, 100  
V
microprocessor, 109  
mouse, 93  
video  
troubleshooting, 92  
NIC, 95  
power supplies, 98  
SAS RAID controller daughter  
card, 107  
W
serial I/O device, 94  
start-up routine, 91  
system cooling, 99  
tape drive, 103  
warning messages, 28  
warranty, 9  
wet system  
troubleshooting, 96  
USB device, 95  
video, 92  
wet system, 96  
158  
Index  

Electrolux FCE10260 User Manual
Dell UltraSharp U2311H User Manual
Daewoo CRT Television DTQ 14D4SSFM User Manual
Cypress Perform CY7C1372D User Manual
Cypress CY7C1570V18 User Manual
Cuisinart IB 8099 User Manual
Canon LV 7250 User Manual
Bosch Appliances DHD Series User Manual
AT T E5603B User Manual
Antec P190 1200 User Manual