Cisco Systems Computer Hardware 7326 User Manual

Cisco Wide Area Application Engine  
7326 Hardware Installation Guide  
January 2007  
Americas Headquarters  
Cisco Systems, Inc.  
170 West Tasman Drive  
San Jose, CA 95134-1706  
USA  
Tel: 408 526-4000  
800 553-NETS (6387)  
Fax: 408 527-0883  
Text Part Number: OL-6831-02  
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Cisco Wide Area Application Engine 7326 Hardware Installation Guide  
© 2005, 2006, 2007 Cisco Systems, Inc. All rights reserved.  
C O N T E N T S  
Preface xi  
Purpose xi  
Audience xii  
Organization xii  
Conventions xiii  
Cisco.com xvii  
Documentation Feedback xviii  
Cisco Product Security Overview xix  
Obtaining Technical Assistance xx  
Submitting a Service Request xxi  
C H A P T E R  
1
Introducing the Cisco Wide Area Application Engine 1-1  
Introduction 1-1  
Software Functional Description 1-4  
WAAS Software Description 1-4  
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Contents  
ACNS Software Description 1-5  
WAFS Software Description 1-5  
Hardware Features 1-6  
Front Panel Control Buttons 1-7  
LED Indicators 1-7  
Input/Output Ports and Connectors 1-11  
Inline Network Adapter Description 1-16  
Ports and LED Indicators 1-18  
Inline Network Adapter Cabling Requirements 1-19  
Installation Scenarios and Cabling Examples for Fast Ethernet  
C H A P T E R  
2
Safety Warnings 2-1  
Safety Guidelines 2-4  
General Precautions 2-4  
Working Inside the WAE with the Power On 2-7  
C H A P T E R  
3
Installing the Wide Area Application Engine 3-1  
Rack-Mounting Considerations 3-2  
Rack Requirements 3-2  
Tools and Parts Required 3-3  
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Installing the Wide Area Application Engine 7326 3-5  
Installing the Chassis on a Tabletop 3-11  
Checking the LEDs 3-14  
C H A P T E R  
4
Removing the Cover and Bezel 4-1  
Working with Adapters 4-3  
Adapter Installation Considerations 4-5  
C H A P T E R  
5
Troubleshooting the System Hardware 5-1  
Identifying System Problems 5-2  
Checking Connections and Switches 5-3  
Using the System Diagnostic Programs 5-5  
Diagnostic Tools Overview 5-5  
POST 5-6  
Diagnostic Programs and Error Messages 5-7  
Starting the Diagnostic Programs 5-9  
Viewing the Test Log 5-10  
Viewing Error Logs 5-10  
Viewing Diagnostic Error Message Tables 5-10  
Checking the Power Subsystem 5-11  
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Troubleshooting the Ethernet Controller 5-12  
Network Connection Problems 5-12  
Ethernet Controller Troubleshooting Chart 5-13  
Identifying Problems Using Trouble Indicators and Status LEDs 5-15  
Power Supply LEDs 5-16  
System Error LED 5-16  
Diagnostic Panel LEDs 5-18  
Remind Button 5-21  
Undetermined Problems 5-25  
Problem-Solving Tips 5-27  
Symptoms and Solutions 5-28  
No Beep Symptoms 5-33  
System Error LED and the Diagnostic Panel LEDs 5-33  
Diagnostic Error Codes 5-37  
SCSI Errors 5-60  
Temperature Error Messages 5-61  
Fan Error Messages 5-62  
Power Error Messages 5-63  
Host Built-In Self-Test 5-66  
Bus Fault Messages 5-66  
A P P E N D I X  
A
Wide Area Application Engine 7326 Hardware Specifications A-1  
Appliance Specifications A-1  
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Adapter Specifications A-5  
A P P E N D I X  
B
Maintaining the Wide Area Application Engine B-1  
Maintaining Your Site Environment B-1  
Temperature B-2  
Humidity B-3  
Altitude B-3  
Dust and Particles B-3  
Corrosion B-4  
Electrostatic Discharge B-4  
Electromagnetic and Radio Frequency Interference B-4  
Magnetism B-5  
Shock and Vibration B-5  
Power Source Interruptions B-6  
Using Power Protection Devices B-7  
A P P E N D I X  
C
Using the Configuration/Setup Utility Program C-1  
About the Configuration/Setup Utility Program C-1  
Starting the Configuration/Setup Utility Program C-2  
Configuration/Setup Utility Menu Options C-2  
I
N D E X  
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Contents  
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Preface  
This preface describes the purpose of the Cisco Wide Area Application Engine  
7326 Hardware Installation Guide, who should read it, how it is organized, and  
its document conventions.  
Purpose, page xi  
Audience, page xii  
Organization, page xii  
Conventions, page xiii  
Obtaining Documentation, page xvii  
Documentation Feedback, page xviii  
Cisco Product Security Overview, page xix  
Obtaining Technical Assistance, page xx  
Obtaining Additional Publications and Information, page xxiii  
Purpose  
This installation guide explains how to prepare your site for installation, how to  
install a Wide Area Application Engine (WAE) in an equipment rack, and how to  
maintain and troubleshoot the system hardware. After completing the hardware  
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Preface  
Audience  
installation procedures covered in this guide, you will then use the appropriate  
companion publications to configure your system. (See the “Related  
Documentation” section on page xv.)  
Audience  
To use this installation guide, you should be familiar with internetworking  
equipment and cabling, and have a basic knowledge of electronic circuitry and  
wiring practices.  
To complete the installation, including the software configuration for your WAE  
appliance and for the router with which it works in conjunction, you should be  
familiar with basic networking principles and router configuration, especially  
web page protocols.  
Warning  
Only trained and qualified personnel should be allowed to install, replace, or  
service this equipment. Statement 1030  
Organization  
This guide includes the following chapters:  
Chapter Title  
Introducing the Cisco Wide Describes the physical properties  
Description  
Chapter 1  
Area Application Engine  
and provides a functional overview  
of the Cisco Wide Area  
Application Engine 7326.  
Chapter 2  
Preparing to Install the Wide Describes safety considerations  
Area Application Engine  
and gives an overview of the  
installation and procedures you  
should perform before the actual  
installation.  
Chapter 3  
Installing the Wide Area  
Application Engine  
Describes installing the hardware  
and connecting the external  
network interface cables.  
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Preface  
Conventions  
Chapter  
Title  
Chapter 4  
Installing Hardware Options Describes how to install adapters  
and hard disk drives.  
Chapter 5  
Troubleshooting the System Describes troubleshooting  
Hardware  
procedures for the hardware  
installation.  
Appendix A Wide Area Application  
Engine 7326 Hardware  
Specifications  
Gives a summary of the hardware  
features and specifications.  
Appendix B Maintaining the Wide Area Details procedures for maintaining  
Application Engine  
the Wide Area Application Engine  
in good working condition.  
Appendix C Using the  
Gives the procedure for using the  
Configuration/Setup Utility Configuration/Setup Utility.  
Program  
Conventions  
Command descriptions use the following conventions:  
Convention  
Description  
boldface font  
italic font  
[ ]  
Commands and keywords are in boldface.  
Variables for which you supply values are in italics.  
Elements in square brackets are optional.  
{x | y | z}  
Alternative keywords are grouped in braces and separated  
by vertical bars.  
[x | y | z]  
Optional alternative keywords are grouped in brackets and  
separated by vertical bars.  
string  
A nonquoted set of characters. Do not use quotation marks  
around the string, or the string will include the  
quotation marks.  
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Conventions  
Screen examples use the following conventions:  
Convention  
Description  
screenfont  
Terminal sessions and information the system displays are  
in screenfont.  
boldface screen Information you must enter is in boldface screenfont.  
font  
italic screen  
Variables for which you supply values are in italic screen  
font  
font.  
^
The symbol ^ represents the key labeled Control—for  
example, the key combination ^D in a screen display means  
hold down the Control key while you press the D key.  
< >  
Nonprinting characters, such as passwords, are in angle  
brackets.  
[ ]  
!, #  
Default responses to system prompts are in square brackets.  
An exclamation point (!) or a pound sign (#) at the  
beginning of a line of code indicates a comment line.  
Notes, cautionary statements, and safety warnings use these conventions:  
Note  
Means reader take note. Notes contain helpful suggestions or references to  
materials not contained in this manual.  
Caution  
Means reader be careful. You are capable of doing something that might result in  
equipment damage or loss of data.  
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Preface  
Related Documentation  
Warning  
IMPORTANT SAFETY INSTRUCTIONS  
This warning symbol means danger. You are in a situation that could cause  
bodily injury. Before you work on any equipment, be aware of the hazards  
involved with electrical circuitry and be familiar with standard practices for  
preventing accidents. Use the statement number provided at the end of each  
warning to locate its translation in the translated safety warnings that  
accompanied this device. Statement 1071  
SAVE THESE INSTRUCTIONS  
Related Documentation  
The WAE appliance supports three different software installations: Cisco Wide  
Area Application Services software (WAAS), Cisco Wide Area File System  
(WAFS) software and Cisco Application and Content Networking System  
(ACNS) software.  
When WAAS software is installed, the WAE appliance can function as either a  
Central Manager or as an Application Acceleration Engine. When ACNS software  
is installed, the WAE appliance functions as a Content Engine or one of the other  
ACNS device modes (Content Router or Content Distribution Manager). When  
WAFS software is installed, the WAE appliance functions as a File Engine.  
The Cisco WAAS software document set includes the following documents:  
Cisco WAAS Release Notes  
Cisco WAAS Quick Installation Guide  
Cisco WAAS User Guide  
Cisco WAAS Command Reference  
Cisco WAAS System Messages Guide  
Cisco WAAS Logging Messages Guide  
Cisco WAAS MIB Support Guide  
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Related Documentation  
The WAFS software document set includes the following documents:  
Release Notes for Cisco WAFS  
Cisco WAFS 3.0 Quick Installation Guide  
Cisco WAFS 3.0 Configuration Guide  
Cisco WAFS 3.0 Command Reference  
Cisco WAFS 3.0 User Guide  
Cisco WAFS 3.0 Online Help  
Cisco WAFS MIB Quick Reference  
Cisco WAFS System Messages Reference  
NIST Net Installation and Configuration Note  
Cisco WAFS Benchmark Tool for Microsoft Office Applications Installation  
and Configuration Note  
The ACNS software document set includes the following documents:  
Release Notes for Cisco ACNS Software  
Cisco ACNS Software Upgrade and Maintenance Guide, Release 5.x  
Cisco ACNS Software Configuration Guide for Locally Managed  
Deployments  
Cisco ACNS Software Configuration Guide for Centrally Managed  
Deployments  
Cisco ACNS Software Command Reference  
Cisco ACNS Software API Guide  
The documentation for this product also includes the following hardware-related  
documents:  
Regulatory Compliance and Safety Information for the Cisco Content  
Networking Product Series  
Installing the Cisco WAE Inline Network Adapter  
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Preface  
Obtaining Documentation  
Obtaining Documentation  
Cisco documentation and additional literature are available on Cisco.com. Cisco  
also provides several ways to obtain technical assistance and other technical  
resources. These sections explain how to obtain technical information from Cisco  
Systems.  
Cisco.com  
You can access the most current Cisco documentation at this URL:  
You can access the Cisco website at this URL:  
You can access international Cisco websites at this URL:  
Product Documentation DVD  
Cisco documentation and additional literature are available in the Product  
Documentation DVD package, which may have shipped with your product. The  
Product Documentation DVD is updated regularly and may be more current than  
printed documentation.  
The Product Documentation DVD is a comprehensive library of technical product  
documentation on portable media. The DVD enables you to access multiple  
versions of hardware and software installation, configuration, and command  
guides for Cisco products and to view technical documentation in HTML. With  
the DVD, you have access to the same documentation that is found on the Cisco  
website without being connected to the Internet. Certain products also have .pdf  
versions of the documentation available.  
The Product Documentation DVD is available as a single unit or as a subscription.  
Registered Cisco.com users (Cisco direct customers) can order a Product  
Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool  
or Cisco Marketplace.  
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Preface  
Documentation Feedback  
Cisco Ordering tool:  
Cisco Marketplace:  
Ordering Documentation  
Beginning June 30, 2005, registered Cisco.com users may order Cisco  
documentation at the Product Documentation Store in the Cisco Marketplace at  
this URL:  
Cisco will continue to support documentation orders using the Ordering tool:  
Registered Cisco.com users (Cisco direct customers) can order  
documentation from the Ordering tool:  
Instructions for ordering documentation using the Ordering tool are at  
this URL:  
Nonregistered Cisco.com users can order documentation through a local  
account representative by calling Cisco Systems Corporate Headquarters  
(California, USA) at 408 526-7208 or, elsewhere in North America, by  
calling 1 800 553-NETS (6387).  
Documentation Feedback  
You can rate and provide feedback about Cisco technical documents by  
completing the online feedback form that appears with the technical documents  
on Cisco.com.  
You can send comments about Cisco documentation to [email protected].  
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Cisco Product Security Overview  
You can submit comments by using the response card (if present) behind the front  
cover of your document or by writing to the following address:  
Cisco Systems  
Attn: Customer Document Ordering  
170 West Tasman Drive  
San Jose, CA 95134-9883  
We appreciate your comments.  
Cisco Product Security Overview  
Cisco provides a free online Security Vulnerability Policy portal at this URL:  
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.ht  
ml  
From this site, you can perform these tasks:  
Report security vulnerabilities in Cisco products.  
Obtain assistance with security incidents that involve Cisco products.  
Register to receive security information from Cisco.  
A current list of security advisories and notices for Cisco products is available at  
this URL:  
If you prefer to see advisories and notices as they are updated in real time, you  
can access a Product Security Incident Response Team Really Simple Syndication  
(PSIRT RSS) feed from this URL:  
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Obtaining Technical Assistance  
Reporting Security Problems in Cisco Products  
Cisco is committed to delivering secure products. We test our products internally  
before we release them, and we strive to correct all vulnerabilities quickly. If you  
think that you might have identified a vulnerability in a Cisco product, contact  
PSIRT:  
Emergencies[email protected]  
An emergency is either a condition in which a system is under active attack  
or a condition for which a severe and urgent security vulnerability should be  
reported. All other conditions are considered nonemergencies.  
Nonemergencies[email protected]  
In an emergency, you can also reach PSIRT by telephone:  
1 877 228-7302  
1 408 525-6532  
Tip  
We encourage you to use Pretty Good Privacy (PGP) or a compatible product to  
encrypt any sensitive information that you send to Cisco. PSIRT can work from  
encrypted information that is compatible with PGP versions 2.x through 8.x.  
Never use a revoked or an expired encryption key. The correct public key to use  
in your correspondence with PSIRT is the one linked in the Contact Summary  
section of the Security Vulnerability Policy page at this URL:  
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.ht  
m
The link on this page has the current PGP key ID in use.  
Obtaining Technical Assistance  
Cisco Technical Support provides 24-hour-a-day award-winning technical  
assistance. The Cisco Technical Support & Documentation website on Cisco.com  
features extensive online support resources. In addition, if you have a valid Cisco  
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Obtaining Technical Assistance  
service contract, Cisco Technical Assistance Center (TAC) engineers provide  
telephone support. If you do not have a valid Cisco service contract, contact your  
reseller.  
Cisco Technical Support & Documentation Website  
The Cisco Technical Support & Documentation website provides online  
documents and tools for troubleshooting and resolving technical issues with Cisco  
products and technologies. The website is available 24 hours a day, at this URL:  
Access to all tools on the Cisco Technical Support & Documentation website  
requires a Cisco.com user ID and password. If you have a valid service contract  
but do not have a user ID or password, you can register at this URL:  
Note  
Use the Cisco Product Identification (CPI) tool to locate your product serial  
number before submitting a web or phone request for service. You can access the  
CPI tool from the Cisco Technical Support & Documentation website by clicking  
the Tools & Resources link under Documentation & Tools. Choose Cisco  
Product Identification Tool from the Alphabetical Index drop-down list, or click  
the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool  
offers three search options: by product ID or model name; by tree view; or for  
certain products, by copying and pasting show command output. Search results  
show an illustration of your product with the serial number label location  
highlighted. Locate the serial number label on your product and record the  
information before placing a service call.  
Submitting a Service Request  
Using the online TAC Service Request Tool is the fastest way to open S3 and S4  
service requests. (S3 and S4 service requests are those in which your network is  
minimally impaired or for which you require product information.) After you  
describe your situation, the TAC Service Request Tool provides recommended  
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Obtaining Technical Assistance  
solutions. If your issue is not resolved using the recommended resources, your  
service request is assigned to a Cisco engineer. The TAC Service Request Tool is  
located at this URL:  
For S1 or S2 service requests or if you do not have Internet access, contact the  
Cisco TAC by telephone. (S1 or S2 service requests are those in which your  
production network is down or severely degraded.) Cisco engineers are assigned  
immediately to S1 and S2 service requests to help keep your business operations  
running smoothly.  
To open a service request by telephone, use one of the following numbers:  
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)  
EMEA: +32 2 704 55 55  
USA: 1 800 553-2447  
For a complete list of Cisco TAC contacts, go to this URL:  
Definitions of Service Request Severity  
To ensure that all service requests are reported in a standard format, Cisco has  
established severity definitions.  
Severity 1 (S1)—Your network is “down,” or there is a critical impact to your  
business operations. You and Cisco will commit all necessary resources around  
the clock to resolve the situation.  
Severity 2 (S2)—Operation of an existing network is severely degraded, or  
significant aspects of your business operation are negatively affected by  
inadequate performance of Cisco products. You and Cisco will commit full-time  
resources during normal business hours to resolve the situation.  
Severity 3 (S3)—Operational performance of your network is impaired, but most  
business operations remain functional. You and Cisco will commit resources  
during normal business hours to restore service to satisfactory levels.  
Severity 4 (S4)—You require information or assistance with Cisco product  
capabilities, installation, or configuration. There is little or no effect on your  
business operations.  
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Obtaining Additional Publications and Information  
Obtaining Additional Publications and Information  
Information about Cisco products, technologies, and network solutions is  
available from various online and printed sources.  
Cisco Marketplace provides a variety of Cisco books, reference guides,  
documentation, and logo merchandise. Visit Cisco Marketplace, the company  
store, at this URL:  
Cisco Press publishes a wide range of general networking, training and  
certification titles. Both new and experienced users will benefit from these  
publications. For current Cisco Press titles and other information, go to Cisco  
Press at this URL:  
Packet magazine is the Cisco Systems technical user magazine for  
maximizing Internet and networking investments. Each quarter, Packet  
delivers coverage of the latest industry trends, technology breakthroughs, and  
Cisco products and solutions, as well as network deployment and  
troubleshooting tips, configuration examples, customer case studies,  
certification and training information, and links to scores of in-depth online  
resources. You can access Packet magazine at this URL:  
iQ Magazine is the quarterly publication from Cisco Systems designed to  
help growing companies learn how they can use technology to increase  
revenue, streamline their business, and expand services. The publication  
identifies the challenges facing these companies and the technologies to help  
solve them, using real-world case studies and business strategies to help  
readers make sound technology investment decisions. You can access iQ  
Magazine at this URL:  
or view the digital edition at this URL:  
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Obtaining Additional Publications and Information  
Internet Protocol Journal is a quarterly journal published by Cisco Systems  
for engineering professionals involved in designing, developing, and  
operating public and private internets and intranets. You can access the  
Internet Protocol Journal at this URL:  
Networking products offered by Cisco Systems, as well as customer support  
services, can be obtained at this URL:  
Networking Professionals Connection is an interactive website for  
networking professionals to share questions, suggestions, and information  
about networking products and technologies with Cisco experts and other  
networking professionals. Join a discussion at this URL:  
World-class networking training is available from Cisco. You can view  
current offerings at this URL:  
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C H A P T E R1  
Introducing the Cisco Wide Area  
Application Engine  
This chapter provides a basic functional overview of the Cisco Wide Area  
Application Engine 7326 (WAE-7326), and describes the hardware, major  
components, and front and back panel indicators and controls.  
This chapter contains the following sections:  
Introduction, page 1-1  
Software Functional Description, page 1-4  
Hardware Features, page 1-6  
Introduction  
The Wide Area Application Engine (WAE-7326) supports three different software  
installations that provide a comprehensive set of services for the remote office:  
Cisco Wide Area Application Services (WAAS) software, Cisco Wide Area File  
System (WAFS) software and Cisco Application and Content Networking System  
(ACNS) software.  
The following software releases support the WAE-7326 appliance:  
WAAS 4.0.1 and later  
WAFS 3.0 and later  
ACNS 5.3.3 and later  
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Chapter 1 Introducing the Cisco Wide Area Application Engine  
Introduction  
When WAAS software is installed, the WAE appliance can function as either a  
Central Manager or as an Application Acceleration Engine. When ACNS software  
is installed, the WAE appliance functions as a Content Engine or one of the other  
ACNS device modes (Content Router or Content Distribution Manager). When  
WAFS software is installed, the WAE appliance functions as a File Engine. (See  
Figure 1-1.)  
Figure 1-1  
Wide Area Application Engine 7326—Front View  
The WAE-7326 has a baseboard management controller that provides  
environmental monitoring for the appliance. If environmental conditions exceed  
thresholds or if system components fail, LEDs on the baseboard management  
indicate the problem. The error log also lists all critical errors. The baseboard  
management controller also provides remote server management capabilities  
through the OSA SMBridge management utility program.  
Note  
The baseboard management controller is also known as the service processor.  
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Chapter 1 Introducing the Cisco Wide Area Application Engine  
Introduction  
The WAE-7326 includes two integrated Broadcom Gigabit Ethernet controllers,  
which support connection to a 10-Mbps, 100-Mbps, or 1000-Mbps network.  
The WAE includes large data-storage and hot-swap capability. The WAE-7326  
supports up to six 25.4 mm (1-inch) slim, 3.5-inch hot-swap hard disk drives  
installed on Ultra-Slim hard disk drive trays in the hot-swap bays. With the  
hot-swap feature, you can add, remove, or replace hard disk drives without  
powering down the appliance.  
Note  
The WAE-7326 hardware supports installing (hot-swapping) hard disk drives  
without powering off the device. However, Cisco software applications that run  
on the WAE-7326 appliance do not support hot-swapping. You must reload the  
WAE appliance before the software recognizes the new hard disk drives.  
The Active Memory feature of your WAE-7326 improves the reliability of  
memory through memory mirroring and online spare memory. Memory mirroring  
stores data in two pairs of DIMMs simultaneously. Online spare memory disables  
a failed pair of DIMMs from the system configuration and activates a pair of  
online spare memory DIMMs.  
Your WAE also includes a large system-memory capacity. The memory bus  
supports up to 16 GB of system memory. The memory controller supports error  
correcting code (ECC) for up to eight industry-standard, 1.8 V, 240-pin,  
double-data rate (DDR) II, PC3200, registered SDRAM DIMMs.  
The addition of an optional network interface card (NIC) in the WAE-7326  
provides a failover capability to a redundant Ethernet connection. If a problem  
occurs with the primary Ethernet connection, all Ethernet traffic associated with  
this primary connection is automatically switched to the redundant Ethernet  
connection. If the applicable device drivers are installed, this switching occurs  
without data loss and without user intervention.  
The WAE-7326 supports up to two Intel Xeon microprocessors. If the appliance  
comes with only one microprocessor, you can install an additional microprocessor  
to enhance performance and provide symmetric multiprocessing (SMP)  
capability.  
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The operation of the WAE is dependent on the software application that is  
installed on it. This section describes WAAS, ACNS and WAFS software:  
WAAS Software Description, page 1-4  
ACNS Software Description, page 1-5  
WAFS Software Description, page 1-5  
WAAS Software Description  
With WAAS software installed, the WAE appliance functions as either a WAAS  
Central Manager or a WAAS Application Acceleration Engine. The WAAS  
Central Manager provides a graphical user interface to monitor and configure all  
Acceleration Engines. The WAAS Acceleration Engine is deployed in remote  
branch offices and in the data center to accelerate TCP applications that access  
data across the network.  
The Application Acceleration Engine functionality operates at different levels  
based on the software licenses purchased. WAAS 4.x, software offers the WAAS  
Transport License or the WAAS Enterprise License options.  
Cisco WAAS software helps enterprises meet the following objectives:  
Provide branch office employees with LAN-like access to information and  
applications across a geographically distributed network.  
Migrate application and file servers from branch offices into centrally  
managed data centers.  
Minimize unnecessary WAN bandwidth consumption through the use of  
advanced compression algorithms.  
Provide print services to branch office users. Cisco WAAS allows you to  
configure a WAE as a print server so you do not need to deploy a dedicated  
system to fulfill print requests.  
Improve application performance over the WAN by addressing the following  
common issues:  
Low data rates (constrained bandwidth)  
Slow delivery of frames (high network latency)  
Higher rates of packet loss (low reliability)  
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ACNS Software Description  
With ACNS software installed, the WAE appliance functions as a Content  
Distribution Manager, Content Engine, or Content Router. The Content  
Distribution Manager provides a graphical user interface to manage registered  
Content Engines and Content Routers. The ACNS solution addresses the need to  
distribute and receive high-bandwidth, media-rich content across the Internet or  
an intranet without performance losses or content-delivery delays.  
ACNS software offers the following content-based services:  
Content caching and hosting  
Proxy services  
Content replication  
Video streaming  
In Content Engine mode, the WAE operates either as a component of an ACNS  
network or as a standalone content-caching device and is generally positioned on  
the WAN edge between your enterprise network and the Internet.  
Note  
The WAE-7326 supports device-mode configuration and can be configured with  
ACNS 5.x software to operate as a Content Engine, a Content Router, a Content  
Distribution Manager, or an IP/TV Program Manager.  
To deploy Cisco Content Engines with Cisco ACNS software within your existing  
network, your network must support Cisco IOS software and the Web Cache  
Communication Protocol (WCCP). WCCP transparently redirects HTTP requests  
to a Content Engine, and the Content Engine responds to those requests.  
WAFS Software Description  
With WAFS software installed, the WAE appliance functions as a File Engine.  
The File Engine is an Internet file delivery device that provides the following  
file-based services:  
Segment-level file and metadata caching  
Protocol-specific latency reduction  
WAN transport-level optimization  
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Policy-based prepositioning  
Global locking and coherency  
Native end-to-end CIFS/NFS support  
Web-based centralized control and management  
Branch file server replacement  
Hardware Features  
This section illustrates and describes the front and back panel controls, ports, and  
LED indicators on the WAE-7326. It contains the following topics:  
Front Panel Control Buttons, page 1-7  
LED Indicators, page 1-7  
Input/Output Ports and Connectors, page 1-11  
Inline Network Adapter Description, page 1-16  
Figure 1-2 shows the WAE-7326 front panel controls and LEDs.  
Figure 1-2  
Wide Area Application Engine 7326 Front Panel  
2
3
1
4
5
6
9 8  
7
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1
2
3
4
5
Rack release latch  
6
Release latch  
Hard disk drive activity LED  
Hard disk drive status LED  
Operator information panel  
Disk eject button  
7
8
9
Disk drive activity LED  
DVD-ROM drive activity LED  
DVD-ROM drive eject button  
Front Panel Control Buttons  
Table 1-1 describes the front panel control buttons.  
Table 1-1  
Front Panel Control Buttons  
Item  
4
Description  
Power control button  
(Operator information  
panel)  
Powers up and powers down the system. A power control button  
shield comes installed on the system to prevent it from being  
powered-down accidentally.  
5
8
Disk eject button  
DVD eject button  
Releases a disk from the disk drive.  
Releases a DVD from the DVD-ROM drive.  
LED Indicators  
Table 1-2 describes the front panel LEDs and their functions.  
Table 1-2  
Front Panel LEDs  
LED  
Color  
Hard disk drive activity Green  
State  
Description  
2
Flashing Hard disk drive is in use.  
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Table 1-2  
Front Panel LEDs (continued)  
LED  
3
Color  
State  
On  
Description  
Hard disk drive status  
Amber  
Drive has failed.  
Flashing Drive is being rebuilt.  
slowly  
(Oneflash  
per  
second)  
Flashing Controller is identifying the drive.  
rapidly  
(Three  
flashes  
per  
second)  
4
Operator information  
panel:  
System-error  
Information  
Green  
Green  
Green  
On  
On  
On  
System error has occurred.  
Noncritical error has occurred.  
System locator  
Visually locates appliance among other  
appliances.  
SCSI activity  
Power-on  
Green  
Green  
On  
On  
There is activity on the SCSI or IDE bus.  
Appliance is powered on.  
Flashing Appliance is powered off and still connected  
to an AC power source.  
Off  
AC power is not present. Power supply or  
LED has failed.  
7
8
Disk drive activity  
Green  
Green  
On  
On  
Disk drive is in use.  
DVD-ROM drive  
activity  
DVD-ROM drive is in use.  
Figure 1-3 shows the location of back panel LEDs and connectors, and Table 1-3  
describes the LED functions.  
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Figure 1-3  
Back Panel LEDs and Connectors  
2
3
4
5
6
7
1
TX/RX  
LINK TX/RX  
LINK  
12 11 10  
9 8  
1
2
3
4
5
Ethernet link status LED  
Ethernet activity LED  
System locator LED  
ASM connector (not supported)  
7
8
9
Power cord connector and LED  
USB connectors (not supported)  
Video connector (not supported)  
1
10 Mouse connector  
1
Remote Supervisor Adapter II connector (not 11 Keyboard connector  
supported)  
6
SCSI connector  
12 Serial port connector  
1. Not required for normal operation. Can be used for troubleshooting purposes.  
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Table 1-3  
Back Panel LEDs  
Color  
LED  
1
State  
Description  
Ethernet link status  
Green  
On  
Active link connection on the 10BASE-T,  
100BASE-TX, or 1000BASE-TX interface for  
the Ethernet port.  
2
Ethernet activity  
Green  
On  
Server is transmitting to or receiving signals  
from the Ethernet LAN that is connected to the  
Ethernet port.  
3
7
System locator  
AC Power  
Green  
Green  
On  
On  
Visually locate the device among other  
devices.  
AC power supply is on. During typical  
operation, both the AC and the DC power  
LEDs are on.  
Figure 1-4 shows LEDs for the Fibre Channel adapter card, and Table 1-4  
describes their function.  
Figure 1-4  
Fibre Channel Adapter LEDs  
Note  
On the adapter, the top LED is green, and the bottom LED is amber.  
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Table 1-4  
Fibre Channel Adapter LEDs  
LED  
State  
On  
Description  
Green  
Amber  
Green  
Amber  
Green  
Amber  
Power is on.  
On  
On  
Fibre Channel adapter is on line.  
Off  
Off  
On  
Signal has been acquired. (The Fibre Channel  
adapter firmware is performing or waiting to  
perform Fibre Channel loop initialization.)  
Green  
Amber  
Green  
Amber  
Off  
Loss of synchronization.  
Flashing  
Flashing  
Flashing  
Firmware error.  
Input/Output Ports and Connectors  
Your WAE appliance supports the following I/O connectors on the front and back  
of the device:  
Two Ethernet  
One serial  
One Ultra320 SCSI controller (LVD) SCSI  
Warning  
To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits  
to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits,  
and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45  
connectors. Use caution when connecting cables. Statement 1021  
Figure 1-5 shows the WAE appliance back panel ports and connectors.  
The Fibre Channel adapter is supported in PCI slot 3.  
Note  
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Figure 1-5  
Back Panel Connectors and LEDs  
2
3
4
5
6
7
1
TX/RX  
LINK TX/RX  
LINK  
12 11 10  
9
8
1
2
3
4
5
Ethernet connector  
Ethernet connector  
7
Power cord connector and LED  
USB connectors (not supported)  
Video connector (not supported)  
8
9
System locator LED  
ASM connector (not supported)  
10 Mouse connector (not supported)  
Remote Supervisor Adapter II connector (not 11 Keyboard connector (not supported)  
supported)  
6
SCSI connector  
12 Serial port connector  
Warning  
To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits  
to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits,  
and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45  
connectors. Use caution when connecting cables. Statement 1021  
Ethernet Port Connectors  
Connect a Category 3, 4, or 5 unshielded twisted-pair cable to this connector.  
100BASE-TX and 1000BASE-T Fast Ethernet standards require Category 5 or  
higher cabling.  
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The WAE-7326 has three Ethernet connectors. Two of the Ethernet connectors are  
attached to the Ethernet controllers. The Ethernet controllers are integrated on the  
system board. They provide an interface for connecting to a 10-Mbps, 100-Mbps,  
or 1-Gbps network and provide full-duplex (FDX) capability, which enables  
simultaneous transmission and reception of data on the network. If the Ethernet  
ports in the server support auto-negotiation, the controllers detect the  
data-transfer rate (10BASE-T, 100BASE-TX, or 1000BASE-T) and duplex mode  
(full-duplex or half-duplex) of the network and automatically operate at that rate  
and mode. You do not have to set any jumpers or configure the controllers.  
However, you must install a device driver to enable the operating system to  
address the controllers.  
The third Ethernet connector is the Remote Supervisor Adapter II SlimLine  
Ethernet connector. Use this connector to enable remote server management  
through a network. This connector is active only if an optional Remote Supervisor  
Adapter II SlimLine is installed.  
Figure 1-6  
Ethernet Port Connector  
Link LED  
(green)  
Activity LED  
(green)  
8
1
Serial Port Connector  
Your WAE has one serial port connector. Use the serial port connector to connect  
a serial device.  
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Figure 1-7  
Serial Port Connector  
5
1
6
9
Ultra320 SCSI Controller System Board Connectors  
The WAE-7326 has one SCSI LVD port connector located on the back panel. The  
integrated dual-channel SCSI controller with integrated RAID supports two  
independent Ultra320 SCSI channels: one external and one internal. Each channel  
supports up to 15 SCSI devices. You can use the external LVD SCSI channel  
connector on the rear of the server to connect different types of SCSI devices, such  
as drives or printers.  
This controller uses the following features to perform these actions:  
Double-transition clocking to achieve up to 320 MB-per-second data-transfer  
rates.  
Domain-name validation to negotiate compatible data-transfer speeds with  
each device.  
Cyclic redundancy checking (CRC), instead of the usual parity checking, to  
improve data reliability.  
An active terminator for SCSI bus termination.  
The WAE-7326 has one SCSI cable, which connects the internal connector on the  
system board to the standard hot-swap-drive backplane. If you plan to attach  
external SCSI devices, you must order additional cables. To select and order the  
correct cables for use with external devices, contact your Cisco marketing  
representative or authorized reseller.  
SCSI IDs  
Each SCSI device that is connected to a SCSI controller must have a unique SCSI  
ID. This ID enables the SCSI controller to identify the device and ensures that  
different devices on the same SCSI channel do not attempt to transfer data  
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simultaneously. SCSI devices that are connected to different SCSI channels can  
have duplicate SCSI IDs. Table 1-5 lists the SCSI IDs for the hard disk drives and  
backplanes that are connected to one channel.  
Table 1-5  
SCSI IDs  
Device  
SCSI ID  
Drive bay 1  
Drive bay 2  
Drive bay 3  
Drive bay 4  
Drive bay 5  
Drive bay 6  
Controller  
Backplane  
0
1
2
3
4
5
7
8
Figure 1-8 shows a connector that conforms to the SCSI standard.  
Figure 1-8  
SCSI Connector  
1
34  
35  
68  
Fibre Channel Connector  
The Fibre Channel connector is an LC-style connector that supports non-OFC,  
multimode fiber-optic cabling using a small form factor (SFF) fiber-optic  
transceiver module. The Fibre Channel adapter uses LC-LC Fibre Channel cables.  
Total cable length cannot exceed 1640 feet (500 meters). Fibre Channel cables are  
not supplied by Cisco Systems.  
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This section describes the following features of the WAE inline network adapter:  
Form and Function  
Ports and LED Indicators  
Inline Network Adapter Cabling Requirements  
Installation Scenarios and Cabling Examples for Fast Ethernet Connections  
For adapter specifications, see Table A-3 in Appendix A.  
Form and Function  
Your appliance supports one optional 4-port Ethernet inline network adapter. The  
inline network adapter is a full-height, three-quarter-length PCI-X network  
interface card that contains four independent Gigabit Ethernet ports. (See  
Figure 1-9.)  
Figure 1-9  
Inline Network Adapter  
The Cisco WAE inline network adapter provides inline traffic interception  
capability for your appliance. When your appliance is configured for inline  
interception mode, you can set attributes to control which interfaces are to be used  
over which VLANs. By default, the adapter operates on all inline-capable  
interfaces and VLANs. You can configure the inline redirection feature using the  
WAAS 4.0.7 CLI or the WAAS 4.0.7 Central Manager GUI.  
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The WAAS software defines two new interface types: A group interface that  
represents an inline pair grouping and a port interface that represents the  
individual port. These interfaces are referred to as inlineGroup and inlinePort,  
respectively.  
InlineGroup interfaces are numbered using the format slot/group. The slot number  
is the slot in which the adapter is inserted. (In the WAE 500 series and 600 series  
appliances, the adapter must be installed in slot 1 only.) The group number is  
either 0 or 1 (each adapter has 2 group pairs). The group number is displayed on  
the adapter label.  
InlinePort interfaces are numbered slot/group/lan or slot/group/wan. The last  
attribute is the LAN or WAN designator.  
The inline network adapter also includes an onboard programmable Watch Dog  
Timer (WDT) controller. You can set the time to wait after a failure event, such as  
a power outage or a kernel crash, before the unit begins to operate in mechanical  
bypass mode. In mechanical bypass mode, traffic is bridged between the LAN and  
WAN ports of each group. Mechanical bypass mode prevents the WAE from  
becoming a single point of failure and allows traffic to continue to flow between  
the router and the client while it passes through an unresponsive WAE without  
being processed.  
For more information about configuring the inline network adapter, see the Cisco  
Wide Area Application Services Configuration Guide.  
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Ports and LED Indicators  
Figure 1-10 shows the inline network adapter port numbers, interface  
designations, and LEDs. Table 1-6 describes the LED functions.  
Figure 1-10  
Inline Network Adapter Port Numbering and LEDs  
0
1
2
3
LINK/ACT  
100  
BYPASS  
1000  
0
1
2
3
0
2
Port 0; Group 1 WAN interface  
Port 2; Group 0 WAN interface  
1
3
Port 1; Group 1 LAN interface  
Port 3: Group 0 LAN interface  
The inline network adapter has three LEDs that correspond to each port (the 0  
LEDs correspond to Port 0, and so forth). Table 1-6 describes the LEDs.  
Table 1-6  
Inline Network Adapter LEDs  
LEDs  
State  
On  
Description  
Link / Activity  
The 10/100/1000BASE-T interface is receiving power.  
The Ethernet link is transmitting data.  
Blinking  
On  
100  
The speed of the Ethernet connection is 100BASE-TX.  
The speed of the Ethernet connection is 1000BASE-TX.  
1000  
Bypass  
On  
Both the 100 and The corresponding ports are in mechanical bypass mode.  
1000 LEDs are  
on  
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Inline Network Adapter Cabling Requirements  
Your inline network adapter ships with two types of cables: crossover and  
straight-through. When you connect the WAE inline network adapter, proper  
cabling depends on the link speed (Gigabit Ethernet or Fast Ethernet) and the  
types of devices (DCE or DTE) being connected.  
Note  
You must retain the same link speed from one end of the connection to the other  
end. Inline adapter interfaces are able to autonegotiate link speeds. If any of your  
connecting interfaces are configured for Fast Ethernet (whether on a switch or a  
router), your WAE inline adapter uses Fast Ethernet. If any of your connecting  
interfaces are configured for Gigabit Ethernet, your WAE inline adapter uses  
Gigabit Ethernet. Speed and duplex settings are port-specific, so two inline ports  
can negotiate different speeds independently.  
If you are connecting a WAE inline appliance between two devices using Gigabit  
Ethernet, you can use either straight-through cables, crossover cables, or any  
combination of the two cable types, regardless of the type of device. However, for  
consistency, we recommend that you use straight-through cables for all Gigabit  
Ethernet connections.  
Table 1-7 shows the cable requirements for WAE and non-WAE connections when  
you are using Gigabit Ethernet end to end.  
Table 1-7  
Cable Requirements for WAE Connections Using Gigabit  
Ethernet  
Connection  
Required Cable  
Switch to switch (no WAE)  
Switch to router (no WAE)  
Router to router (no WAE)  
Switch to WAE and  
WAE to Router  
Crossover or Straight-through  
Crossover or Straight-through  
Crossover or Straight-through  
Crossover or Straight-through  
Crossover or Straight-through  
Crossover or Straight-through  
Crossover or Straight-through  
Switch to WAE and  
WAE to Switch  
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Table 1-7  
Cable Requirements for WAE Connections Using Gigabit  
Ethernet (continued)  
Connection  
Required Cable  
Router to WAE and  
WAE to Router  
WAE to WAE  
Crossover or Straight-through  
Crossover or Straight-through  
Crossover or Straight-through  
Some switches support automatic medium-dependent interface crossover  
(MDIX). You can configure MDIX by using the mdix auto global configuration  
switch command. If your switch supports MDIX, you do not need to follow these  
cabling rules because MDIX automatically adjusts transmit and receive pairs  
when an incorrect cable type (crossover or straight-through) is installed on a  
10/100 Fast Ethernet port. However, when you configure MDIX, you must also  
Caution  
If you are connecting to Fast Ethernet ports on both the LAN and the WAN sides  
of the WAE inline appliance, you must consider the types of devices that are being  
connected, and you must use the correct cables. You must follow these cabling  
instructions for the inline network adapter to work properly. (See Table 1-8. For  
illustrations and examples, see the “Installation Scenarios and Cabling Examples  
for Fast Ethernet Connections” section on page 1-22.)  
To connect the inline network adapter using the correct cables for Fast Ethernet  
connections, follow these steps:  
Step 1  
Determine which type of cable you would use for a direct connection between  
your two end devices (without a WAE inline network appliance connected  
between them) by using the following standard cabling rules:  
When you are directly connecting two network devices that are similar, such  
as two switches, use a crossover cable.  
When you are directly connecting two network devices that are different, such  
as a switch and router, use a straight-through cable.  
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Note  
Because the inline network adapter has an internal crossover connection  
that becomes active when the InlineGroup interface is placed in  
mechanical bypass mode, you must figure out which cable you would use  
to connect the two network devices directly, and then you must install the  
other cable type (on one side, usually the WAN side of the inline  
appliance) instead.  
Table 1-8 shows the cable requirements for WAE and non-WAE connections when  
you are using Fast Ethernet end to end.  
Table 1-8  
Cable Requirements for WAE Connections Using Fast Ethernet  
Connection  
Required Cable  
Switch to switch (no WAE)  
Switch to router (no WAE)  
Router to router (no WAE)  
Switch to WAE and  
WAE to Router  
Crossover  
Straight-through  
Crossover  
Straight-through  
Crossover  
Switch to WAE and  
WAE to Switch  
Straight-through  
Straight-through  
Straight-through  
Straight-through  
Crossover  
Router to WAE and  
WAE to Router  
WAE to WAE  
Step 2  
Connect Fast Ethernet ports on both the LAN and the WAN sides of the WAE  
inline appliance by using the following cable types:  
On the LAN side of the connection, use a straight-through cable between the  
WAE inline appliance and the network device.  
On the WAN side of the connection, use the cable that is different from the  
cable that you would use to connect the two network devices directly (as  
determined in Step 1).  
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For example, if you are connecting a router and a switch (two different  
devices) through the WAE inline appliance, use a straight-through cable on  
the LAN side of the connection and use a crossover cable on the WAN side  
of the connection. (If you were connecting the two different devices directly,  
you would use a straight-through cable, so use the crossover cable instead.)  
If you are connecting two switches (or two similar devices), use  
straight-through cables on both the LAN and the WAN sides of the WAE  
inline appliance.  
Figure 1-11 through Figure 1-13 show the cables to use for the WAE LAN  
and WAN connections between Fast Ethernet ports.  
Installation Scenarios and Cabling Examples for Fast Ethernet Connections  
WAE appliances can be installed physically between two network devices (such  
as the branch office router and branch office LAN switch) by connecting the WAE  
If you are connecting a WAE inline appliance between two devices using Gigabit  
Ethernet, you can use either straight-through cables, crossover cables, or any  
combination of the two cable types, regardless of the type of device. This section  
shows cabling examples for Fast Ethernet connections only, because Fast Ethernet  
has specific cabling requirements.  
The inline network adapter has four ports that are divided into two inline groups  
(see the “Ports and LED Indicators” section on page 1-18). The WAE can be  
physically placed inline between two distinct network paths, creating redundant  
WAN links. (See Figure 1-11.)  
Two WAEs with inline network adapters can also be installed back-to-back in a  
serial fashion between two network devices for failover purposes. In this type of  
serial cluster configuration, if one WAE fails or becomes overloaded, the other  
WAE can provide optimization. (See Figure 1-12.)  
Note  
When you connect two WAE inline appliances to each other in serial fashion,  
always use a crossover cable between the two WAEs. (See Figure 1-13.)  
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Figure 1-11  
Cabling for a Single Inline WAE with Redundant WAN Connections  
1
MGMT  
WAN  
4
5
Router A  
Router B  
2
3
LAN switch  
WAE  
WAN  
1
3
5
Connection: Management  
Gigabit Ethernet: 1/0  
2
4
Connection: WAE to LAN switch  
(using InlineGroup 1/0)  
Fast Ethernet: LAN0 (InlinePort 1/0/lan)  
Cable type: Straight-through  
Cable type: Straight-through (recommended)  
Connection: WAE to LAN switch  
(using InlineGroup 1/1)  
Connection: WAE to WAN router A  
(using InlineGroup 1/0)  
Fast Ethernet: LAN1 (InlinePort 1/1/lan)  
Cable type: Straight-through  
Fast Ethernet: WAN0 (InlinePort 1/0/wan)  
Cable type: Crossover  
Connection: WAE to WAN router B  
(using InlineGroup 1/1)  
Fast Ethernet: WAN1 (InlinePort 1/1/wan)  
Cable type: Crossover  
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Chapter 1 Introducing the Cisco Wide Area Application Engine  
Hardware Features  
Figure 1-12  
Cabling for Serial Cluster Inline WAEs with a Single WAN Connection  
MGMT  
WAN  
1
2
3
Router B  
LAN switch  
WAE1  
WAE2  
1
3
Connection: WAE 1 to LAN switch  
Fast Ethernet: LAN0 (InlinePort 1/0/lan)  
Cable type: Straight-through  
2
Connection: WAE 1 to WAE 2  
Fast Ethernet: WAE1 WAN0  
(InlinePort 1/0/wan) to WAE 2 LAN0  
(InlinePort 1/0/lan)  
Cable type: Crossover  
Connection: WAE 2 to WAN router  
Fast Ethernet: WAE 2 WAN0  
(InlinePort 1/0/wan)  
Cable type: Crossover  
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Chapter 1 Introducing the Cisco Wide Area Application Engine  
Hardware Features  
Figure 1-13  
Cabling Between Two Inline WAEs  
WAN  
3
WAE2  
inline ada  
Router  
2
WAE1  
inline adapter  
1
LAN switch  
1
3
Connection: WAE 1 to LAN switch  
2
Connection: WAE 1 to WAE 2  
Fast Ethernet: WAE 1 LAN0  
(InlinePort 1/0/lan)  
Fast Ethernet: WAE 1 WAN0  
(InlinePort 1/0/wan) to WAE 2 LAN0  
(InlinePort 1/0/lan)  
Cable type: Straight-through  
Cable type: Crossover  
Connection: WAE 2 to WAN router  
Fast Ethernet: WAE 2 WAN0  
(InlinePort 1/0/wan)  
Cable type: Crossover  
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Hardware Features  
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C H A P T E R2  
Preparing to Install the Wide Area  
Application Engine  
This chapter contains important safety information you should know before  
working with the WAE. Use the guidelines in this chapter to ensure your own  
personal safety and to help protect your appliance from potential damage.  
This chapter contains the following sections:  
Safety Warnings, page 2-1  
Safety Guidelines, page 2-4  
Note  
Read the Regulatory Compliance and Safety Information for the Cisco Content  
Networking Product Series document and the Site Preparation and Safety Guide  
that came with your appliance before you begin the installation.  
Safety Warnings  
Before you install the WAE, observe the following safety warnings.  
Warning  
Only trained and qualified personnel should be allowed to install, replace, or  
service this equipment. Statement 1030  
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Safety Warnings  
Warning  
Warning  
Warning  
Warning  
Read the installation instructions before connecting the system to the power  
source. Statement 1004  
Before working on a system that has an on/off switch, turn OFF the power and  
unplug the power cord. Statement 1  
This unit might have more than one power supply connection. All connections  
must be removed to de-energize the unit. Statement 1028  
This unit is intended for installation in restricted access areas. A restricted  
access area is where access can only be gained by service personnel through  
the use of a special tool, lock and key, or other means of security, and is  
controlled by the authority responsible for the location. Statement 37  
Warning  
Warning  
Warning  
To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits  
to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits,  
and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45  
connectors. Use caution when connecting cables. Statement 1021  
This product relies on the building’s installation for short-circuit (overcurrent)  
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S.  
(240 VAC, 10A international) is used on the phase conductors (all  
current-carrying conductors). Statement 13  
This equipment must be grounded. Never defeat the ground conductor or  
operate the equipment in the absence of a suitably installed ground conductor.  
Contact the appropriate electrical inspection authority or an electrician if you  
are uncertain that suitable grounding is available. Statement 1024  
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Safety Warnings  
Warning  
Warning  
Do not work on the system or connect or disconnect cables during periods of  
lightning activity. Statement 1001  
Before working on equipment that is connected to power lines, remove jewelry  
(including rings, necklaces, and watches). Metal objects will heat up when  
connected to power and ground and can cause serious burns or weld the metal  
object to the terminals. Statement 43  
Warning  
Warning  
When installing or replacing the unit, the ground connection must always be  
made first and disconnected last. Statement 1046  
The safety cover is an integral part of the product. Do not operate the unit  
without the safety cover installed. Operating the unit without the cover in place  
will invalidate the safety approvals and pose a risk of fire and electrical  
hazards. Statement 117  
Warning  
Blank faceplates and cover panels serve three important functions: they  
prevent exposure to hazardous voltages and currents inside the chassis; they  
contain electromagnetic interference (EMI) that might disrupt other equipment;  
and they direct the flow of cooling air through the chassis. Do not operate the  
system unless all cards, faceplates, front covers, and rear covers are in place.  
Statement 1029  
Warning  
Warning  
There is the danger of explosion if the battery is replaced incorrectly. Replace  
the battery only with the same or equivalent type recommended by the  
manufacturer. Dispose of used batteries according to the manufacturer’s  
instructions. Statement 1015  
Ultimate disposal of this product should be handled according to all national  
laws and regulations. Statement 1040  
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Safety Guidelines  
Warning  
To prevent bodily injury when mounting or servicing this unit in a rack, you  
must take special precautions to ensure that the system remains stable. The  
following guidelines are provided to ensure your safety:  
This unit should be mounted at the bottom of the rack if it is the only unit in the rack.  
When mounting this unit in a partially filled rack, load the rack from the bottom to the  
top with the heaviest component at the bottom of the rack.  
If the rack is provided with stabilizing devices, install the stabilizers before mounting  
or servicing the unit in the rack. Statement 1006  
Safety Guidelines  
To reduce the risk of bodily injury, electrical shock, fire, and damage to the  
equipment, observe the precautions in this section.  
General Precautions  
Observe the following general precautions for using and working with your  
system:  
Observe and follow service markings. Do not service any Cisco product  
except as explained in your system documentation. Opening or removing  
covers that are marked with the triangular symbol with a lightning bolt may  
expose you to electrical shock. Components inside these compartments  
should be serviced only by an authorized service technician.  
If any of the following conditions occur, unplug the product from the  
electrical outlet and replace the part or contact your authorized service  
provider:  
The power cable, extension cord, or plug is damaged.  
An object has fallen into the product.  
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Safety Guidelines  
The product has been exposed to water.  
The product has been dropped or damaged.  
The product does not operate correctly when you follow the operating  
instructions.  
Keep your system components away from radiators and heat sources. Also,  
do not block cooling vents.  
Do not spill food or liquids on your system components, and never operate  
the product in a wet environment.  
Do not push any objects into the openings of your system components. Doing  
so can cause fire or electric shock by shorting out interior components.  
Use the product only with other Cisco-approved equipment.  
Allow the product to cool before removing covers or touching  
internal components.  
Use the correct external power source. Operate the product only from the type  
of power source indicated on the electrical ratings label. If you are not sure  
of the type of power source required, consult your service representative or  
local power company.  
Use only approved power cables. If you have not been provided with a power  
cable for your Content Engine or for any AC-powered option intended for  
your system, purchase a power cable that is approved for use in your country.  
The power cable must be rated for the product and for the voltage and current  
marked on the product’s electrical ratings label. The voltage and current  
rating of the cable should be greater than the ratings marked on the product.  
To help prevent electric shock, plug the system components and peripheral  
power cables into properly grounded electrical outlets. These cables are  
equipped with three-prong plugs to help ensure proper grounding. Do not use  
adapter plugs or remove the grounding prong from a cable. If you must use  
an extension cord, use a three-wire cord with properly grounded plugs.  
Observe extension cord and power strip ratings. Make sure that the total  
ampere rating of all products plugged into the extension cord or power strip  
does not exceed 80 percent of the extension cord or power strip ampere  
ratings limit.  
Do not use appliance or voltage converters or kits sold for appliances with  
your product.  
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Safety Guidelines  
To help protect your system components from sudden, transient increases and  
decreases in electrical power, use a surge suppressor, line conditioner, or  
uninterruptible power supply (UPS).  
Position cables and power cords carefully; route cables and the power cord  
and plug so that they cannot be stepped on or tripped over. Be sure that  
nothing rests on your system components’ cables or power cord.  
Do not modify power cables or plugs. Consult a licensed electrician or your  
power company for site modifications. Always follow your local or national  
wiring rules.  
System Reliability Considerations  
To help ensure proper cooling and system reliability, make sure the following  
occurs:  
Each of the drive bays has either a drive or a filler panel installed.  
Each of the power-supply bays has a power supply or a power supply filler  
panel installed.  
For rack configurations, make sure that space is available around the  
appliance to enable the cooling system to work properly. See the  
documentation that comes with the rack for additional information.  
The appliance cover is in place during normal operation.  
The air baffle cover over the microprocessors remains closed during normal  
operation.  
The air baffle is installed between the fans and the power supply.  
A removed hot-swappable drive is replaced within 2 minutes of removal.  
Cables for optional adapters are routed according to the instructions provided  
with the adapters.  
A failed fan is replaced within 48 hours.  
The appliance is powered down and the power cords are disconnected before  
you open the air baffle cover.  
The air baffle assembly is always installed in the appliance except when you  
are installing or removing the components that are located under the air baffle  
cover.  
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Safety Guidelines  
When the air baffle assembly is installed in the appliance, the air baffle cover  
is always closed.  
Microprocessor socket 2 always contains either a microprocessor baffle or  
a microprocessor.  
Working Inside the WAE with the Power On  
The WAE is designed to operate safely with the cover removed for short periods  
(less than 30 minutes). You might need to remove the cover while the power is on,  
for example, to observe the Light Path diagnostic LEDs when troubleshooting.  
When you work inside an appliance that is powered on, follow these guidelines:  
Avoid loose-fitting clothing on your forearms. Button long-sleeved shirts  
before working inside the appliance; do not wear cuff links while you are  
working inside the appliance.  
Do not allow your necktie or scarf to hang inside the appliance.  
Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting  
wristwatches.  
Remove items from your shirt pocket (such as pens or pencils) that could fall  
into the appliance as you lean over it.  
Avoid dropping any metallic objects, such as paper clips, hairpins, or screws,  
into the appliance.  
Protecting Against Electrostatic Discharge  
Static electricity can harm delicate components inside the appliance. To prevent  
static damage, discharge static electricity from your body before you touch any of  
your system’s electronic components. You can do so by touching an unpainted  
metal surface on the chassis.  
You can also take the following steps to prevent damage from electrostatic  
discharge (ESD):  
When unpacking a static-sensitive component from its shipping carton, do not  
remove the component from the antistatic packing material until you are  
ready to install the component in your system. Just before unwrapping the  
antistatic packaging, be sure to discharge static electricity from your body.  
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Safety Guidelines  
When transporting a sensitive component, first place it in an antistatic  
container or packaging.  
Handle all sensitive components in a static-safe area. If possible, use  
antistatic floor pads and workbench pads.  
Handle the device carefully, holding it by its edges or its frame.  
Do not touch solder joints, pins, or exposed printed circuitry.  
Do not leave the device where others can handle and possibly damage the  
device.  
Take additional care when handling devices during cold weather, because  
heating reduces indoor humidity and increases static electricity.  
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C H A P T E R3  
Installing the Wide Area Application  
Engine  
This chapter explains how to install a Wide Area Application Engine (WAE) in an  
equipment rack. It also provides general instructions for installing a WAE on a  
Installing the Wide Area Application Engine 7326, page 3-5  
Connecting Cables, page 3-12  
Connecting Power and Booting the System, page 3-13  
Checking the LEDs, page 3-14  
Removing or Replacing a WAE, page 3-14  
Before you begin the installation, read the Regulatory Compliance and Safety  
Information for the Cisco Content Networking Product Series document and the  
Site Preparation and Safety Guide that shipped with your chassis.  
Warning  
Read the installation instructions before connecting the system to the power  
source. Statement 1004  
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Rack-Mounting Considerations  
Rack-Mounting Considerations  
Before installing your WAE in a rack, review the following guidelines:  
Two or more people are required to install the device in a rack.  
Ensure that the room air temperature is below 95°F (35°C).  
Do not block any air vents; usually 6 inches (15 cm) of space provides proper  
airflow.  
Plan the device installation starting from the bottom of the rack.  
Install the heaviest device in the bottom of the rack.  
Do not extend more than one device out of the rack at the same time.  
Remove the rack doors and side panels to provide easier access during  
installation.  
Connect the WAE to a properly grounded outlet.  
Do not overload the power outlet when installing multiple devices in the rack.  
Caution  
Caution  
Use safe practices when lifting.  
Do not place any object weighing more than 110 lb (50 kg) on top of  
rack-mounted devices.  
Rack Requirements  
Install your WAE in a rack that meets the following requirements:  
Minimum depth of 2.76 inches (70 mm) between the front mounting flange  
and inside of the front door.  
Minimum depth of 6.18 inches (157 mm) between the rear mounting flange  
and inside of the rear door.  
Minimum depth of 28.27 inches (718 mm) and maximum depth of 30 inches  
(762 mm) between the front and rear mounting flanges to support the use of  
the cable-management arm.  
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Tools and Parts Required  
Racks are marked in vertical increments of 1.75 inches (4.44 cm). Each increment  
is referred to as a rack unit (RU). A 1-RU device is 1.75 inches (4.44 cm) tall.  
Tools and Parts Required  
A sliding rail rack-mount kit is included in your shipping container accessory box.  
The rack-mount kit is suitable for mounting the WAE 7326 appliances in 19-inch  
(48.26-cm), 4-post equipment racks. (See the “Rack Requirements” section on  
page 3-2.)  
You need the following tools for the installation:  
Flat-blade screwdriver  
Phillips screwdriver  
Figure 3-1 shows the items that you need to install the WAE in your rack or  
cabinet. If any items are missing or damaged, contact your place of purchase.  
Warning To prevent bodily injury when mounting or servicing this unit in a rack, you  
must take special precautions to ensure that the system remains stable. The  
following guidelines are provided to ensure your safety:  
This unit should be mounted at the bottom of the rack if it is the only unit in the rack.  
When mounting this unit in a partially filled rack, load the rack from the bottom to the  
top with the heaviest component at the bottom of the rack.  
If the rack is provided with stabilizing devices, install the stabilizers before mounting  
or servicing the unit in the rack. Statement 1006  
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Tools and Parts Required  
Figure 3-1  
Rack Installation Kit  
3
5
2
4
7
6
8
1
9
10  
11  
1
2
3
4
5
6
Cable-management assembly  
7
8
9
Cable Clamp (5)  
Rear of rail  
Cable-management arm bracket  
Hinge  
Cable ties (5)  
Cable strap (5)  
10 M6 screws (5)  
Cable-restraint bracket(5)  
Slide rail (2)  
11 Front of rail  
Note  
The rack kit includes a left and a right slide rail.  
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Installing the Wide Area Application Engine 7326  
Installing the Wide Area Application Engine 7326  
Place the WAE in the desired location. You can mount it in a rack for your  
convenience, or place it on a solid, stable surface. If you do not plan to install the  
appliance in an equipment rack, proceed to the “Installing the Chassis on a  
Tabletop” section on page 3-11.  
To install the WAE in a rack, follow these steps:  
Step 1  
Note  
Push outward on the slide-rail latch (labeled 2 in Figure 3-2). Pull the latch back  
to open the slide rail. The latch will engage and stay open. Open the other end of  
the slide rail. Repeat the entire process for the other slide rail.  
If you are installing the server in the top of the rack or directly under another  
server or device, remove the cable-management arm bracket from the  
cable-management assembly and install the cable-management arm bracket on the  
slide rail. Go to step 6 to install the cable-management arm bracket; then, continue  
with step 2.  
Figure 3-2  
Latching the Slide Rails  
2
1
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1
Right slide rail  
2
Slide rail latch  
Step 2  
Align the slide rail with the front mounting flange. Use the score mark on the slide  
rail (labeled 1 in Figure 3-3) to align the slide rail. Push outward on the slide rail  
latch to close the latch and secure the slide rail. Do the same for the front of the  
other slide rail. Align the slide rail with the rear mounting flange. The slide rail  
occupies the full height of the device. Close the latches to secure the rear of both  
the slide rails.  
Note  
Make sure that the slide rails are securely seated on the mounting flanges.  
When the slide is secure, the slide rail pins protrude from the slide rails.  
Figure 3-3  
Aligning the Slide Rails  
2
1
1
Slide rail score mark  
2
Slide rail pins  
Step 3  
Extend the slide rails fully from the rack until the slide rails lock. Align the tabs  
on the slide rails (labeled 1 in Figure 3-4) with the matching inserts on the  
appliance and lower the appliance onto the slide rails.  
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Note  
Make sure that each slide rail tab is inserted in the matching insert on the  
appliance and that the appliance is resting on the top edge of the slide rail.  
Figure 3-4  
Inserting the WAE  
1
1
Alignment tab (front)  
Step 4  
Carefully slide the WAE along the slide rails approximately 1 inch (2.54 cm)  
toward the rack to lock the WAE on the slide rails. (See Figure 3-5.)  
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Figure 3-5  
Locking the WAE on the Slide Rails  
1
2
Rear view  
1
Lock indicator  
2
Slide Rail Hooks  
Note  
When locked in position, an indicator (labeled 1 in Figure 3-5) is visible on each  
side of the appliance. To remove the appliance from the rack, lift up on the lock  
indicator and slide the appliance forward.  
Step 5  
Lift the locking levers (labeled 1 in Figure 3-6) on the slide rails and slide the  
appliance into the rack until it extends approximately 4 inches (10.16 cm) from  
the edge of the rack.  
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Figure 3-6  
Sliding in the WAE  
1
1
Locking levers  
Step 6  
Note  
Attach the cable-management assembly to the rear of the slide rail using a hinge  
pin (labeled 1 in Figure 3-7). Attach the free end of the cable-management  
assembly to the slide rail using a hinge pin.  
If you installed the cable-management arm bracket in step 1, complete the  
installation of the cable-management assembly.  
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Figure 3-7  
Attaching the Cable-Management Assembly  
2
3
1
1
2
Hinge pin  
Left mounting flange  
3
Slide rail  
Step 7  
Attach the power cords and other cables to the rear of the server (including  
keyboard, monitor, and mouse, if required). Attach the power cords to the  
cable-restraint bracket. Secure the cable-restraint bracket to the slide rail.  
Use cable clamps to secure the cables across the rear of the server. Route the  
cables along the cable-management arm channel, securing them with cable straps.  
Note  
Allow slack in all cables to avoid tension in the cables.  
Step 8  
Slide the WAE into the rack until the release latches lock into place. To slide the  
WAE out of the rack, press the release latches.  
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Note  
Insert the optional M6 screws (labeled 2 in Figure 3-7) in the front and rear of the  
appliance when moving the rack, or if you install the rack in a vibration-prone  
area.  
To remove the WAE from the rack, reverse these instructions. Store these  
installation instructions with your WAE documentation for future use.  
Installing the Chassis on a Tabletop  
When you install a WAE on a workbench or tabletop, ensure that the surface is  
clean and in a safe location and that you have considered the following points:  
The chassis should be installed off the floor. (Dust that accumulates on the  
floor is drawn into the interior of the chassis by the cooling fans. Excessive  
dust inside the WAE can cause overtemperature conditions and component  
failures.)  
There must be approximately 19 inches (48.26 cm) of clearance at the front  
and rear of the chassis for accessing network cables or equipment.  
The WAE will receive adequate ventilation (it is not being installed in an  
enclosed cabinet where ventilation is inadequate).  
To install the WAE on a workbench or tabletop, follow these steps:  
Step 1  
Step 2  
Remove any debris and dust from the tabletop or workbench, as well as from the  
surrounding area. Also make sure that your path between the WAE and its new  
location is unobstructed.  
Attach the rubber feet to the bottom of the chassis. The rubber feet have an  
adhesive backing. Peel the protective tape off the adhesive and stick the feet to the  
bottom of a clean chassis surface. Place one foot in each corner.  
Step 3  
Step 4  
Place the chassis on the tabletop or workbench.  
Ensure that no exhaust air from other equipment will be drawn into the chassis.  
Also make sure that there is adequate clearance at the front and rear of the chassis.  
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Connecting Cables  
Connecting Cables  
To connect cables to your WAE, follow these steps:  
Step 1  
Step 2  
Power down the appliance before connecting cables to or disconnecting any  
cables from the appliance.  
See the documentation that comes with your optional equipment for additional  
cabling instructions. It might be easier for you to route the cables before you  
install specific optional equipment.  
Step 3  
Cable identifiers are printed on the cables that come with the server and options.  
Use these identifiers to connect the cables to the correct connectors.  
Figure 3-8 shows the locations of the input and output connectors on your device.  
Figure 3-8  
WAE-7326 Ports and Receptacles—AC System Shown  
2
1
3
4
5
6
7
TX/RX  
LINK TX/RX  
LINK  
12 11 10  
9
8
1
2
3
Ethernet link status LED  
Ethernet activity LED  
System locator LED  
7
8
9
Power cord connectors and LED  
USB connectors (not supported)  
Video connector (not supported)  
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Connecting Power and Booting the System  
1
4
5
ASM connector (not supported)  
10 Mouse connector  
1
Remote Supervisor Adapter II connector (not 11 Keyboard connector  
supported)  
6
SCSI connector  
12 Serial port connector  
1. Not required for normal operation. Can be used for troubleshooting purposes.  
Note  
The WAE-7326 is compatible with the Cisco Storage Array. Refer to the  
Cisco Storage Array SA-7 and SA-14 Installation and Configuration  
Guide.  
To connect power to your system, follow these steps:  
Step 1  
Step 2  
Review the information in the “Safety Guidelines” section on page 2-4.  
Plug a power cord into each power cord receptacle on the back of the WAE. (See  
Figure 3-8.)  
Note  
You must connect a power cord to both power supplies. If only one power  
supply is connected, when you turn on the power, the system error LED  
lights and the system makes a loud noise.  
Step 3  
Connect the other end of each power cord to a power source at your  
installation site.  
Step 4  
Step 5  
Power up all externally connected devices.  
Press the power control button on the front of the WAE.  
The system should begin booting. Once the operating system boots, you are ready  
to initialize the basic software configuration. (Refer to the software configuration  
guide or user guide that shipped with your system.)  
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Checking the LEDs  
Note  
While the WAE is powering up, the green power on LED on the front of  
the WAE is on.  
Checking the LEDs  
When the WAE is up and running, observe the front panel LEDs (see Figure 1-2  
and Table 1-2) to verify that your system is operating properly.  
To troubleshoot using the LEDs, see Chapter 5, “Troubleshooting the System  
Hardware.”  
Removing or Replacing a WAE  
Warning  
Before working on a system that has an on/off switch, turn OFF the power and  
unplug the power cord. Statement 1  
Warning  
Ultimate disposal of this product should be handled according to all national  
laws and regulations. Statement 1040  
To remove a WAE from your network, power it down, disconnect the power cords  
and network cables, and physically remove the chassis from the rack.  
The WAE is in constant communication with the router on your network. When  
the router notices that the WAE is no longer responding to it, the router stops  
sending requests to the WAE. This is transparent to users. If other WAEs are  
attached to the router, the router continues sending requests to the other WAEs.  
When you remove a WAE, the pages that were cached on that device are no longer  
available to the router or other WAEs. You might see an increase in outgoing web  
traffic that might have otherwise been fulfilled by the WAE that you are removing.  
However, after a time, the router and other WAEs redistribute the load of web  
traffic.  
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Chapter 3 Installing the Wide Area Application Engine  
Removing or Replacing a WAE  
If you remove the last WAE from your network, you can also disable WAE support  
on the router. However, this action is not necessary because leaving WAE support  
enabled when there are no WAEs attached has no effect on the router’s  
performance.  
To replace a WAE, remove it from the network, and then install a new WAE and  
configure it using the same configuration parameters (IP address, and so forth)  
that you used for the removed WAE.  
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Removing or Replacing a WAE  
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C H A P T E R4  
Installing Hardware Options  
This chapter provides basic instructions for installing hardware options in your  
Wide Area Application Engine (WAE). These instructions are intended for  
technicians who are experienced with setting up Cisco WAE hardware.  
This chapter contains the following sections:  
Removing the Cover and Bezel, page 4-1  
Working with Adapters, page 4-3  
Completing the Installation, page 4-11  
Installing a Hard Disk Drive, page 4-13  
Removing the Cover and Bezel  
Warning  
Before working on a system that has an on/off switch, turn OFF the power and  
unplug the power cord. Statement 1  
To remove the device top cover, follow these steps:  
Step 1  
Step 2  
Review the information in the “Safety Warnings” section on page 2-1 and the  
“Safety Guidelines” section on page 2-4.  
Power off the device and all attached devices and disconnect all external cables  
and power cords.  
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Chapter 4 Installing Hardware Options  
Removing the Cover and Bezel  
Step 3  
Step 4  
Press down on the left and right side latches and pull the device out of the rack  
enclosure until both slide rails lock.  
Note  
You can reach the cables on the back of the device when the device is in  
the locked position.  
Lift the cover-release latch (labeled 2 in Figure 4-1). Lift the cover off the device  
and set the cover aside.  
Figure 4-1  
Removing the Cover and Bezel  
1
2
1
Bezel  
2
Cover release latch  
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Chapter 4 Installing Hardware Options  
Working with Adapters  
Caution  
Step 5  
For proper cooling and airflow, replace the cover before turning on the device.  
Operating the device for extended periods (over 30 minutes) with the cover  
removed might damage device components.  
Remove the bezel (labeled 1 in Figure 4-1):  
a. Press in on the tabs on the top of the bezel, and rotate the bezel away from the  
device front.  
b. Store the bezel in a safe place.  
The WAE 7326 has connectors for up to four PCI adapters on the system board  
and PCI riser card. This section provides general information about the system  
board, riser card, adapter, and PCI slot configuration specifications, and generic  
adapter installation procedures.  
Figure 4-2 and Figure 4-3 show the location of the PCI-X adapter expansion slots  
on the system board and PCI riser card.  
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Chapter 4 Installing Hardware Options  
Working with Adapters  
Figure 4-2  
System Board  
1
2
3
4
5
6
7
8
9
10  
11  
12  
14 13  
1
2
3
4
5
6
7
DIMM 1 (J1)  
DIMM 2 (J2)  
DIMM 3 (J3)  
DIMM 4 (J4)  
DIMM 5 (J5)  
DIMM 6 (J6)  
DIMM 7 (J7)  
8
9
DIMM 8 (J8)  
Microprocessor 1 (J22)  
10 Microprocessor 2 (J23)  
11 Battery (BH1)  
1
12 VRM 1 (J72)  
13 PCI riser card (J73)  
14 PCI low-profile card (J18)  
1. VRM = voltage regulator module  
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Chapter 4 Installing Hardware Options  
Working with Adapters  
Figure 4-3  
PCI Riser Card  
1
2
1
PCI-X slot 3, 64-bit 3.3 V  
133 MHz (PCI 3)  
2
PCI-X slot 4, 64-bit 3.3 V 133 MHz  
(PCI 4)  
Adapter Installation Considerations  
Before you install an adapter, review the following information:  
Locate the documentation that comes with the adapter and follow those  
instructions in addition to the instructions in this chapter. If you need to  
change the switch or jumper settings on your adapter, follow the instructions  
that come with the adapter.  
PCI slots 1 and 2 support only low-profile adapters.  
PCI slots 3 and 4 support standard full-length adapters.  
WAE-7326 supports only 3.3 V and universal PCI adapters.  
PCI/PCI-X slot 3 and slot 4 are 64-bit slots and support only 3.3-V and  
universal PCI adapters.  
The PCI bus configuration is as follows:  
Non-hot-plug, 64-bit PCI-X slots 1 and 2 (PCI bus A, 100 MHz)  
Non-hot-plug, 64-bit PCI-X slots 3 (PCI bus B, 133 MHz)  
Non-hot-plug, 64-bit PCI-X slot 4 (PCI bus C, 133 MHz)  
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Working with Adapters  
The system scans PCI and PCI-X slots 1 through 5 to assign system resources.  
The system starts (boots) the system devices in the following order, if you  
have not changed the default boot precedence:  
Integrated Ethernet controller  
Integrated SCSI controller (SCSI channel B, then SCSI channel A)  
PCI and PCI-X slots 1,2, 3, and 4.  
Installing an Adapter  
Figure 4-4 shows how to install a PCI or PCI-X adapter.  
Figure 4-4  
Installing a PCI or PCI-X Adapter  
1
PO  
2
SUPPLIES  
WER  
L
VRM  
ig  
h
D
i
a
t
NON  
REDUND  
g
P
a
n
o
t
h
s
t
i
O
c
s
VER SPEC  
ANT  
NMI  
SP  
CPU  
CPU/VRM  
MISMA  
M
E
M
O
R
Y
TCH  
ASD  
A
PCI  
BU  
C
REMIND  
S
FA  
N
TEMP  
1
Adapter retainer  
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Chapter 4 Installing Hardware Options  
Working with Adapters  
To install a PCI or PCI-X adapter, follow these steps:  
Step 1  
Step 2  
Step 3  
Review the information in the “Safety Warnings” section on page 2-1, and the  
“Safety Guidelines” section on page 2-4.  
Power down the device and peripheral devices and disconnect all power cords and  
external cables.  
Remove the cover. (See the “Removing the Cover and Bezel” section on  
page 4-1.)  
Step 4  
Step 5  
Determine which expansion slot you will use for the adapter.  
If you are installing an adapter in PCI slot 1 or 2, remove the PCI low-profile card  
cage.  
If you are installing an adapter in PCI slot 3, 4, or 5, remove the PCI riser card  
assembly. (See Figure 4-5.)  
Step 6  
Slide the expansion-slot cover out of the PCI low-profile card cage or PCI riser  
card cage.  
Step 7  
Step 8  
Install the adapter.  
Connect any needed cables to the adapter.  
Caution  
Caution  
Caution  
When you route cables, do not block any connectors or the ventilated space  
around any of the fans.  
Make sure that cables are not routed on top of components under the PCI riser  
card cage or the PCI low-profile card cage.  
Make sure that cables are not pinched by the server components.  
Figure 4-5 shows the cable routing for an adapter installed in the PCI low-profile  
card cage.  
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Working with Adapters  
Note  
Remove the PCI riser card cage, the PCI low-profile card cage, and the fan guide  
before you route the cables. Reinstall the components when you complete the  
cable routing.  
Figure 4-5  
Cable Routing for the PCI Low-Profile Card Cage  
1
2
3
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Chapter 4 Installing Hardware Options  
Working with Adapters  
1
3
Low profile SCSI adapter  
SCSI cable  
2
SCSI cable connector  
Figure 4-6 shows the cable routing for an adapter installed in the PCI riser card  
cage.  
Note  
Remove the fan guide before you route the cables. Reinstall the fan guide when  
you complete the cable routing.  
Step 9  
Perform any configuration tasks required for the adapter.  
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Working with Adapters  
Figure 4-6  
Cable Routing for the PCI Riser Card Cage  
1
1
1
SCSI adapter  
2
SCSI cable  
Step 10 If you have other hardware options to install or remove, do so now.  
Step 11 Reinstall the cover.  
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Chapter 4 Installing Hardware Options  
Completing the Installation  
For instructions on completing the installation, see the “Completing the  
Installation” section on page 4-11.  
Completing the Installation  
To complete your installation, follow these steps:  
Step 1  
Step 2  
Install the top cover.  
Install the device in a rack.  
For complete rack installation and removal instructions, see Chapter 3, “Installing  
the Wide Area Application Engine.”  
Caution  
Caution  
Install the device only in a rack cabinet with perforated doors.  
Do not leave open spaces above or below an installed server in the rack cabinet.  
To help prevent damage to server components, always install a blank filler panel  
to cover the open space and to help ensure proper air circulation. See the  
documentation that comes with your rack cabinet for more information.  
Step 3  
Connect the cables and power cords. For information on connecting cables and  
power cords, see the “Connecting Cables” section on page 3-12.  
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Chapter 4 Installing Hardware Options  
Completing the Installation  
Installing the WAE Cover and Bezel  
To install the WAE cover and bezel, follow these steps:  
Step 1  
Step 2  
Place the cover release latch (labeled 2 in Figure 4-7) in the open (up) position.  
Insert the bottom tabs of the top cover into the matching slots in the device  
chassis.  
Step 3  
Press down on the cover release latch to lock the cover in place.  
Figure 4-7  
Installing the Cover and Bezel  
1
2
1
Bezel  
2
Cover release latch  
Step 4  
Install the bezel.  
a. Align the hooks on the bottom of the bezel with the device.  
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Installing a Hard Disk Drive  
b. Press the bezel toward the device until it clicks into place.  
Installing a Hard Disk Drive  
Your WAE supports six 1-inch (26 mm) slim, 3.5-inch low-voltage differential  
(LVD) hard disk drives installed on Ultra-Slim hard disk drive trays.  
Note  
All hard disk drives being used in the device should have the same throughput  
speed rating. Mixing hard disk drives with different speed ratings will cause all  
hard disk drives to operate at the lower throughput speed.  
Note  
The SCSI ID assigned to each bay is printed on the bezel.  
Caution  
To maintain proper system cooling, do not operate the device for more than 10  
minutes without either a hard disk drive or a filler panel installed in each bay.  
To install a hard disk drive in a bay, follow these steps:  
Step 1  
Step 2  
Review the information in the “Safety Warnings” section on page 2-1, and the  
“Safety Guidelines” section on page 2-4.  
Remove the filler panel (labeled 3 in Figure 4-8) from one of the empty bays by  
inserting your finger into the depression at the left side of the filler panel and  
pulling it away from the device.  
Step 3  
Step 4  
Place the drive handle in the open position and slide the drive into the bay.  
Close the drive handle and reload the appliance. You must reload the appliance for  
the software to recognize the hard disk drive.  
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Installing a Hard Disk Drive  
Figure 4-8  
Installing a Hard Disk Drive  
1
2
3
1
2
Drive tray handle  
3
Filler panel  
Drive tray assembly  
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C H A P T E R5  
Troubleshooting the System Hardware  
This chapter provides basic troubleshooting information to help you identify  
some common problems that might occur with your Wide Area Application  
Engine (WAE).  
Checking the Power Subsystem, page 5-11  
Troubleshooting the Ethernet Controller, page 5-12  
Identifying Problems Using Trouble Indicators and Status LEDs, page 5-15  
Undetermined Problems, page 5-25  
Symptoms and Solutions, page 5-28  
Use the information in this chapter to determine whether a problem originates  
with the hardware or the software. For further assistance, contact your service  
representative.  
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Chapter 5 Troubleshooting the System Hardware  
Identifying System Problems  
Note  
Cisco ACNS software does not support the use of a keyboard or mouse  
(Personal System/2 [PS/2] or Universal Serial Bus [USB]) for Linux and ACNS  
software troubleshooting. However, the keyboard and mouse are supported by the  
BIOS for power-on self-test (POST) and diagnostic programs that are located in  
the device ROM.  
When console redirection is enabled, all the tests available from a keyboard are  
accessible through the console connection as well. (Mouse support, however, is  
not available through the console connection.)  
You can run all the diagnostics and tests that are supported by the BIOS, with a  
few exceptions. Tests for a disk drive, for example, are invalid because the device  
does not include a disk drive in the hardware configuration.  
(such as the USB port) that are not supported by ACNS software are also invalid.  
Caution  
disk drives. All other components that are not orderable as spare hardware options  
can only be replaced by a qualified service technician. Once you have identified  
a faulty component, contact Cisco Technical Support. (See the “Obtaining  
Documentation” section on page xvii.)  
Note  
Read the “Working Inside the WAE with the Power On” section on page 2-7  
before opening the chassis cover.  
To identify system problems, follow these steps:  
Step 1  
Step 2  
Power down the device and all external devices.  
Check all cables and power cords. (See the “Checking Connections and Switches”  
section on page 5-3.)  
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Identifying System Problems  
Step 4  
Step 6  
Power up all external devices.  
Record any POST error messages that are displayed on the screen. If an error is  
displayed, look up the first error in the “POST Error Codes” section on page 5-52.  
Step 7  
Step 8  
Step 9  
Check the system error LED on the front panel (see Figure 1-2); if it is on, see the  
“System Error LED and the Diagnostic Panel LEDs” section on page 5-33.  
Check the system error log. If an error was recorded by the system, see the  
“Symptoms and Solutions” section on page 5-28.  
Start the diagnostic programs and check for the following responses:  
One beep  
Readable instructions or the main menu  
Step 10 Take one of the following actions:  
If you received both responses, run the diagnostic programs. For information  
on how to use the diagnostic programs, see the “Using the System Diagnostic  
Programs” section on page 5-5.  
If the diagnostic programs were completed successfully and you still suspect  
a problem, see the “Undetermined Problems” section on page 5-25.  
If you did not receive both responses, find the failure symptom in the  
“Symptoms and Solutions” section on page 5-28.  
Checking Connections and Switches  
Improperly set switches and controls and loose or improperly connected cables  
are the most likely source of problems for the chassis or other external equipment.  
A quick check of all the switches, controls, and cable connections can easily  
solve these problems. (See Figure 1-2 for the location of front panel controls  
and indicators. See Figure 1-3 for the location of back panel connectors on  
the system.)  
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Chapter 5 Troubleshooting the System Hardware  
Identifying System Problems  
To check all the connections and switches, follow these steps:  
Step 1  
Step 2  
Power down the system, including any attached peripherals such as external  
drives. Disconnect all the power cables from their electrical outlets.  
If the system is connected to a power strip (or power distribution unit), turn the  
power strip off and then on again.  
Is the power strip receiving power?  
Yes. Go to Step 5.  
No. Go to Step 3.  
Step 3  
Step 4  
Plug the power strip into another electrical outlet.  
Is the power strip receiving power?  
Yes. The original electrical outlet probably does not function. Use a different  
electrical outlet.  
No. Go to Step 4.  
Plug a system that you know works into the electrical outlet.  
Does the system receive power?  
Yes. The power strip is probably not functioning properly. Use another power  
strip.  
No. Go to Step 5.  
Step 5  
Step 6  
Reconnect the system to the electrical outlet or power strip.  
Make sure that all connections fit tightly together.  
Power up the system.  
Is the problem resolved?  
Yes. The connections were loose. You have fixed the problem.  
No. Call your service representative. (See the “Obtaining Technical Assistance”  
section on page xx.)  
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Chapter 5 Troubleshooting the System Hardware  
Using the System Diagnostic Programs  
The device diagnostic programs are stored in upgradable read-only memory  
(ROM) on the system board. These programs are the primary method of testing  
the following major components of the device: the system board, Ethernet  
controller, RAM, serial ports, and hard disk drives. You can also use the  
diagnostic programs to test some external devices. See the “Diagnostic Programs  
and Error Messages” section on page 5-7.  
If you cannot determine whether a problem is caused by the hardware or by the  
software, you can run the diagnostic programs to confirm that the hardware is  
working properly.  
When you run the diagnostic programs, a single problem might cause several error  
messages. When this occurs, work to correct the cause of the first error message.  
After the cause of the first error message is corrected, the other error messages  
might not occur the next time you run the test.  
If multiple error codes are displayed, diagnose the first error code that is  
displayed.  
If the computer stops with a POST error, go to the “POST Error Codes”  
If the computer stops and no error message is displayed, go to the  
“Undetermined Problems” section on page 5-25.  
For power supply problems, see the “Power Supply LED Errors” section on  
page 5-50.  
For safety information, see Chapter 2, “Preparing to Install the Wide Area  
Application Engine.”  
For intermittent problems, check the error log.  
Diagnostic Tools Overview  
The following tools are available to help you identify and resolve  
hardware-related problems:  
POST beep codes and error messages  
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Using the System Diagnostic Programs  
The power-on self-test (POST) generates beep codes and messages to indicate  
successful test completion or the detection of a problem. See the next section,  
POST,” for more information.  
Error log  
The POST error log contains the three most recent error codes and messages  
that the system has generated during POST. The system error log contains all  
the error messages that were issued during POST.  
For information on SCSI errors, see the “SCSI Errors” section on page 5-60.  
Diagnostic programs and error messages  
The device diagnostic programs are stored in ROM on the system board.  
These programs are the primary method of testing the major components of  
your device. See the “Diagnostic Programs and Error Messages” section on  
page 5-7 for more information.  
Light Path Diagnostics  
Your device has LEDs to help you identify problems with device components.  
These LEDs are part of the Light Path Diagnostics that are built into your  
device. By following the path of LEDs, you can quickly identify the type of  
system error that occurred. See the “Using Light Path Diagnostics” section on  
page 5-21 for more information.  
Error symptom charts  
These charts list problem symptoms, along with suggested steps to  
correct the problems. See the “Error Symptoms” section on page 5-43  
for more information.  
POST  
When you power up the device, it performs a series of tests to check the operation  
of device components and some of the hardware options installed in the device.  
This series of tests is called the power-on self-test, or POST.  
If POST finishes without detecting any problems, a single beep sounds, and the  
first screen of your operating system or application program appears.  
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Using the System Diagnostic Programs  
If POST detects a problem, more than one beep sounds, and an error message  
appears on your screen. See the “Beep Symptoms” section on page 5-28 and  
“POST Error Codes” section on page 5-52 for more information.  
Note  
Note  
If you have a power-up password or administrator password set, you must enter  
the password and press Enter when prompted, before POST will continue.  
A single problem might cause several error messages. When this occurs, work to  
correct the cause of the first error message. After you correct the cause of the first  
error message, the other error messages usually will not occur the next time that  
you run the test.  
The POST error log contains the three most recent error codes and messages that  
the system generated during POST. The system error log contains all messages  
issued during POST and all system status messages from the service processor.  
You can view the contents of the system error log from the diagnostic programs.  
Diagnostic Programs and Error Messages  
The device diagnostic programs are stored in upgradable ROM on the system  
board. These programs are the primary method of testing the major components  
of your device.  
Diagnostic error messages indicate that a problem exists; they are not intended to  
be used to identify a failing part. Troubleshooting and servicing of complex  
problems that are indicated by error messages should be performed by trained  
service personnel.  
Sometimes the first error to occur causes additional errors. In this case, the device  
displays more than one error message. Always follow the suggested action  
instructions for the first error message that appears.  
The following sections contain the error codes that might appear in the detailed  
test log and summary log when the diagnostic programs are run.  
The error code format is as follows:  
fff-ttt-iii-date-cc-text message  
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The following are the meanings of the error message elements:  
Error Message Element  
Explanation  
fff  
3-digit function code that indicates the function being tested when the error  
occurred. For example, function code 089 is for the microprocessor.  
ttt  
iii  
3-digit failure code that indicates the exact test failure that was  
encountered. (These codes are for trained service personnel; see the  
“Diagnostic Error Codes” section on page 5-37.)  
3-digit device ID. (These codes are for trained service personnel; see the  
“Diagnostic Error Codes” section on page 5-37.)  
date  
The date that the diagnostic test was run and the error recorded.  
Check value that is used to verify the validity of the information.  
Message that indicates the reason for the problem.The format is as follows:  
Function Name: Result (test-specific string)  
cc  
text message  
where:  
Function Name is the name of the function being tested when the error  
occurred. This corresponds to the function code (fff) shown in the error  
code format in the previous section.  
Result can be one of the following:  
Passed—This result occurs when the diagnostic test is completed  
without any errors.  
Failed—This result occurs when the diagnostic test discovers an error.  
User Aborted—This result occurs when you stop the diagnostic test  
before it is complete.  
Not Applicable—This result occurs when you specify a diagnostic test  
for a device that is not present.  
Aborted—This result occurs when the test could not proceed, for  
example, because of the system configuration.  
Warning—This result occurs when a possible problem is reported  
during the diagnostic test, such as when a device driver is not found.  
Test-specific string—This is additional information that you can use to  
analyze the problem.  
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Using the System Diagnostic Programs  
Starting the Diagnostic Programs  
To start the diagnostic programs, follow these steps:  
Step 1  
Power up the device and watch the console.  
Note  
To run the diagnostic programs, you must start the device with the highest  
level password that is set. That is, if an administrator password is set, you  
must enter the administrator password, not the power-up password, to run  
the diagnostic programs.  
Step 2  
Press F2 when this message appears:  
F2 for Diagnostics  
Step 3  
Step 4  
Step 5  
Enter the appropriate password and then press Enter.  
From the top of the window, choose either Extended or Basic.  
When the Diagnostic Programs window appears, choose the test that you want to  
run from the list that appears. Follow the instructions in the window:  
Press F1 while running the diagnostic programs to obtain help information.  
You also can press F1 from within a help window to obtain online  
documentation from which you can choose different categories. To exit from  
the help information and return to your last location, press Esc.  
If the device stops during testing and you cannot continue, restart the device  
and try running the diagnostic programs again. If the problem remains, the  
component that was being tested when the device stopped needs to be  
replaced.  
If you run the diagnostic programs with either no mouse or a USB mouse  
attached to your device, you will not be able to navigate between test  
categories using the Next Cat and Prev Cat buttons. All other functions  
provided by mouse-selectable buttons are also available using the function  
keys.  
Note  
Cisco ACNS software does not support USB peripheral devices.  
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Using the System Diagnostic Programs  
You can view device configuration information (such as system  
configuration, memory contents, interrupt request [IRQ] use, direct memory  
access [DMA] use, device drivers, and so on) by choosing Hardware Info  
from the top of the window.  
If the diagnostic programs do not detect any hardware errors but the problem  
persists during normal device operations, a software error might be the cause. If  
you suspect a software problem, see the information that comes with your  
software package.  
Viewing the Test Log  
When the tests are completed, you can view the test log by choosing Utility >  
View Test Log.  
Note  
You can view the test log only while you are in the diagnostic programs. When  
you exit the diagnostic programs, the test log is cleared. The Save Log option in  
the diagnostic programs window is not supported because the device does not  
support a disk drive.  
Viewing Error Logs  
Start the diagnostic programs. Choose Hardware Info > System Error Log, and  
then follow the instructions in the window.  
Viewing Diagnostic Error Message Tables  
For descriptions of the error messages that might appear when you run the  
diagnostic programs, see the “Diagnostic Error Codes” section on page 5-37.  
Note  
Depending on your device configuration, some of the error messages might not  
appear when you run the diagnostic programs.  
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Checking the Power Subsystem  
Note  
If diagnostic error messages appear that are not listed in the tables, make sure that  
your device has the latest levels of BIOS and diagnostics microcode installed.  
Checking the Power Subsystem  
Power problems can be difficult to solve. For example, a short circuit can exist  
anywhere on any of the power distribution buses. Usually a short circuit will cause  
the power subsystem to shut down because of an overcurrent condition.  
To perform a general procedure for troubleshooting power problems, follow these  
steps:  
Step 1  
Step 2  
Power down the device and disconnect all AC power cords.  
Check for loose cables in the power subsystem. Also check for short circuits, for  
example, if there is a loose screw causing a short circuit on a circuit board.  
Step 3  
Step 4  
Remove adapters and disconnect the cables and power connectors to all internal  
and external devices until the device is at the minimum configuration required to  
start it.  
Reconnect all AC power cords and power up the device. If the device starts up  
successfully, replace adapters and devices one at a time until the problem is  
isolated. If the device does not start up from the minimal configuration, replace  
components of a minimal configuration one at a time until the problem is isolated.  
To use this method, it is important to know the minimum configuration required  
for a system to start.  
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Chapter 5 Troubleshooting the System Hardware  
Troubleshooting the Ethernet Controller  
Note  
The following are the minimum operating requirements:  
One power supply  
Power cage assembly  
System board  
One microprocessor and voltage regulator module (VRM)  
Memory module (with a minimum of two 128-MB DIMMs)  
Troubleshooting the Ethernet Controller  
This section provides troubleshooting information for problems that might occur  
with the 10/100/1000-Mbps Ethernet controller.  
Network Connection Problems  
If the Ethernet controller cannot connect to the network, check the following  
conditions:  
Make sure that the cable is installed correctly.  
The network cable must be securely attached at all connections. If the cable  
is attached but the problem remains, try a different cable.  
If you set the Ethernet controller to operate at either 100 Mbps or 1000 Mbps,  
you must use Category 5 or higher cabling.  
Determine whether the hub supports autonegotiation. If it does not, try  
configuring the integrated Ethernet controller manually to match the speed  
and duplex mode of the hub.  
Check the Ethernet controller LEDs on the device back panel. (See  
Figure 1-3.)  
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Troubleshooting the Ethernet Controller  
These LEDs indicate whether a problem exists with the connector, cable,  
or hub.  
The Ethernet activity LED is on when the Ethernet controller sends or  
receives data over the Ethernet network. If the Ethernet activity LED is  
off, make sure that the hub and network are operating and that the correct  
device drivers are installed.  
The Ethernet link status LED is on when the Ethernet controller receives  
a link pulse from the hub. If the LED is off, there might be a defective  
connector or cable or a problem with the hub.  
Make sure that you are using the correct device drivers that are supplied with  
your device.  
Check for operating system-specific causes for the problem.  
Make sure that the device drivers on the client and the device are using the  
same protocol.  
Test the Ethernet controller.  
The method used to test the Ethernet controller depends on which operating  
system you are using (see the Ethernet controller device driver README  
files).  
Ethernet Controller Troubleshooting Chart  
Use Table 5-1 to find solutions to 10/100/1000-Mbps Ethernet controller  
problems that have definite symptoms.  
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Troubleshooting the Ethernet Controller  
Table 5-1  
Ethernet Troubleshooting Chart  
Ethernet Controller  
Problem  
Actions  
Ethernet link status  
LED does not work.  
Check the following:  
Make sure that the hub is powered on.  
Check all connections at the Ethernet controller and the hub.  
Use another port on the hub.  
If the hub does not support autonegotiation, manually configure the  
Ethernet controller to match the hub.  
If you manually configured duplex mode, make sure that you also  
manually configure the speed.  
Run diagnostics on the LEDs.  
Reseat or replace the adapter.  
The Ethernet activity Check the following:  
LED does not work.  
The network might be idle. Try sending data from this device.  
Run diagnostics on the LEDs.  
Data is incorrect or  
sporadic.  
Check the following:  
Make sure that you are using Category 5 or higher cabling when operating  
the device at 100 Mbps or 1000 Mbps.  
Make sure that the cables do not run close to noise-inducing sources such  
as fluorescent lights.  
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Table 5-1  
Ethernet Troubleshooting Chart (continued)  
Ethernet Controller  
Problem  
Actions  
The Ethernet  
Check the following:  
controller stopped  
working when  
another adapter was  
added to the device.  
Make sure that the cable is connected to the Ethernet controller.  
Make sure that your PCI system BIOS code is current.  
Reseat the adapter.  
Determine if the interrupt (IRQ) setting assigned to the Ethernet adapter is  
also assigned to another device in the system. Use the configuration/setup  
utility program to determine if this is the case.  
Although interrupt sharing is allowed for PCI devices, some devices do not  
function well when they share an interrupt with a dissimilar PCI device.  
Try changing the IRQ assigned to the Ethernet adapter or the other device.  
Reseat or replace the adapter.  
The Ethernet  
Check the following:  
controller stopped  
working without  
apparent cause.  
Run diagnostics for the Ethernet controller.  
Try a different connector on the hub.  
Reseat or replace the adapter.  
Identifying Problems Using Trouble Indicators and  
Status LEDs  
If the system error LED on the front of the device is on, one or more LEDs inside  
the device or on the power supply will be on. Your device has LEDs to help you  
identify problems with some device components. These LEDs are part of the  
Light Path Diagnostics feature built into the device. By following the path of  
lights, you can quickly identify the type of system error that occurred.  
Your device is designed so that any LEDs that are on remain on when the device  
shuts down as long as the AC power source is good and the power supply can  
supply +5 VDC current to the device. This feature helps you isolate the problem  
if an error causes the device to shut down. (See Table 5-4.)  
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Identifying Problems Using Trouble Indicators and Status LEDs  
Power Supply LEDs  
The AC power LED on the power supply provides status information about the  
power supply. Table 5-2 describes the AC power LED.  
Table 5-2  
Power Supply LED  
AC Power LED  
Description and Action  
On  
The power supply is on and operating correctly.  
There is an AC power problem. Possible causes are:  
1. There is no AC power to the power supply.  
Verify these items:  
Off  
a. The electrical cord is properly connected to  
the device.  
b. The electrical outlet functions properly.  
2. Disconnect the ribbon cable from connector J25  
on the system board. If the AC power LED comes  
on, see the “Undetermined Problems” section on  
page 5-25.  
3. The power supply has failed and needs to be  
replaced. Have the system serviced.  
System Error LED  
If the system error LED on the front of the device is on, one or more LEDs inside  
the device might be on. Use the Light Path Diagnostic panel to quickly identify  
the type of error that occurred. For LED locations, see Figure 5-1.  
Your device is designed so that LEDs remain on when the device shuts down as  
long as the power supply is operating properly. This feature helps you to isolate  
the problem even if an error causes the device to shut down.  
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Figure 5-1  
System Board LED Locations  
1
2
3
4
5
6
7
8
9
10  
17  
16  
15  
11  
12  
13  
14  
1
2
3
4
DIMM 1 Error LED  
DIMM 2 Error LED  
DIMM 3 Error LED  
DIMM 4 Error LED  
8
9
DIMM 8 Error LED  
Microprocessor 1 Error LED  
10 Microprocessor 2 Error LED  
11 3V Battery Error LED  
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5
6
7
DIMM 5 Error LED  
DIMM 6 Error LED  
DIMM 7 Error LED  
12 NVRAM Battery Error LED  
13 System Board Error LED  
14 VRM Error LED  
Diagnostic Panel LEDs  
Figure 5-2 shows the LEDs on the diagnostic panel inside the device. See  
Table 5-4 for information about identifying problems using these LEDs.  
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Figure 5-2  
Diagnostic Panel LEDs  
1
2
3
ISMP  
1
2
Speaker  
3
Disk drive connector (not  
supported)  
Remind button  
The Light Path Diagnostics LEDs are described in Table 5-3.  
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Identifying Problems Using Trouble Indicators and Status LEDs  
Note  
Depending on your device model, these items might appear in a different order on  
the LED panel than what is shown in the figure.  
Table 5-3  
Diagnostic Panel LEDs  
Diagnostic Panel LED  
POWER SUPPLY 1  
POWER SUPPLY 2  
VRM  
Description  
The power supply in bay 1 failed.  
The power supply in bay 2 failed.  
An error occurred on microprocessor voltage regulator module  
(VRM).  
CPU  
One or both microprocessors failed, or one is seated in the wrong  
socket.  
NON-RED  
MEMORY  
Device power supplies are no longer redundant (applicable only with  
the redundant power feature).  
Memory failure. One or more dual inline memory modules (DIMMs)  
failed.  
OVER SPEC  
DASD  
The system has shut down because of a system overload condition.  
The SCSI backplane or a device connected to a SCSI bus failed.  
DASD devices are not supported in Cisco ACNS software.  
Nonmaskable interrupt occurred.  
NMI  
PCI BUS A  
An error occurred on an adapter in PCI-X slots 1 or 2 or one of the  
integrated PCI devices on the system board.  
ISMP BUS  
PCI BUS B  
FAN  
Service processor failure.  
An error occurred on an adapter in PCI-X slots 3 or 4.  
A fan (1, 2, 3, 4, 5, 6, 7, or 8) failed or is operating slowly.  
The service processor detected a CPU or VRM mismatch.  
An error occurred on an adapter in PCI slot 5.  
System temperature exceeded maximum rating.  
CPU/VRM MISMATCH  
PCI BUS C  
TEMP  
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Identifying Problems Using Trouble Indicators and Status LEDs  
Note  
The device supports a maximum of three PCI buses.  
Remind Button  
You can use the Remind button to place the front panel system error LED into the  
Remind mode. By pressing the button, you acknowledge the failure but indicate  
that you will not take immediate action. If a new failure occurs, the system error  
LED comes on again.  
In the Remind mode, the system error LED flashes every 2 seconds. The  
system error LED remains in the Remind mode until one of the following  
situations occurs:  
All known problems are resolved.  
The system is restarted.  
A new problem occurs.  
You can use the Remind button to delay device maintenance until a later time.  
Also, resetting the system error LED enables the LED to react to another error. If  
the LED is still flashing from the first error, it masks additional errors.  
Using Light Path Diagnostics  
The system error LED on the front of the device is on when certain system errors  
occur. If the system error LED on your device is on, use Table 5-4 to help  
determine the cause of the error and the action needed. These actions should only  
be performed by qualified service personnel.  
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Table 5-4  
Light Path Diagnostics  
System Error LED  
(on the Outside  
Front Panel)  
Diagnostic Panel  
LED  
Cause  
Action  
On  
None  
The system error log is 75% Check the system error log  
or more full or a PFA alert and correct any problems.  
A system error  
was detected.  
Check to see  
which LEDs on  
the diagnostic  
panel inside the  
device are on.  
was logged.  
Disconnecting the device from all  
power sources for at least  
20 seconds turns off the  
system error LED.  
On  
CPU  
One of the microprocessors 1. Check the microprocessor  
has failed, or a  
microprocessor is installed  
in the wrong socket.  
error LEDs on the system  
board. If a microprocessor  
error LED is on for a  
microprocessor socket that is  
empty, the microprocessors  
are not installed in the  
correct order.  
2. If the problem remains, the  
microprocessor needs to be  
reseated or replaced.  
Have the system serviced.  
On  
VRM  
One of the microprocessor  
VRMs has failed.  
1. Check the microprocessor  
VRM connectors on the  
system board to locate the  
error LED next to the failing  
component.  
2. If the problem remains, the  
microprocessor VRM needs  
to be reseated or replaced.  
Have the system serviced.  
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Table 5-4  
Light Path Diagnostics (continued)  
System Error LED  
(on the Outside  
Front Panel)  
Diagnostic Panel  
LED  
Cause  
Action  
On  
MEMORY  
A memory error occurred.  
1. Check the DIMM error LEDs  
on the system board.  
2. The DIMM indicated by the  
DIMM error LED needs to be  
replaced.  
Have the system serviced.  
On  
PCI BUS A  
PCI BUS B  
PCI BUS C  
An error occurred on PCI  
bus A, B, or C. An adapter  
in PCI slot 1, 2, 3, 4, or 5 or  
the system board caused the  
error.  
1. Check the adapter slots to  
locate the error LED next to  
the failing bus.  
2. Check the error log for  
additional information.  
3. If you cannot identify the  
problem from the error LED  
or information in the error  
log, try to identify the failing  
adapter by removing one  
adapter at a time from PCI  
bus A (PCI-X slots 1 or 2),  
PCI bus B (PCI-X slots 3 or  
4), or PCI bus C (PCI  
slot 5) and restarting the  
device after each adapter is  
removed.  
On  
On  
DASD  
NMI  
A hard disk drive has failed The error pertains to DASD  
on SCSI channel B.  
devices, which are not supported  
in Cisco ACNS software.  
A nonmaskable interrupt  
occurred. The PCI BUS  
LED will probably also be  
on.  
If the PCI BUS LED is on, follow  
the instructions for those LEDs.  
If the PCI BUS LED is not on,  
restart the device.  
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Table 5-4  
Light Path Diagnostics (continued)  
System Error LED  
(on the Outside  
Front Panel)  
Diagnostic Panel  
LED  
Cause  
Action  
On  
On  
On  
On  
SP BUS  
The service processor has  
failed.  
The service processor needs to be  
replaced.  
Have the system serviced.  
POWER  
SUPPLY 1  
The power supply in bay 1 The power supply in bay 1 needs  
has failed.  
to be replaced.  
Have the system serviced.  
POWER  
SUPPLY 2  
The power supply in bay 2 The power supply in bay 2 needs  
has failed.  
to be replaced.  
Have the system serviced.  
NON-RED  
The device is operating in a Note This LED will not be on  
nonredundant power mode  
and one of these two  
conditions exists:  
if your device has only  
one power supply;  
however, the power is not  
redundant with only one  
power supply installed.  
Two power supplies are  
installed in the device,  
and one power supply  
has either failed or is  
not connected to a  
functioning AC  
Check the power supply LEDs to  
identify the failing power supply.  
1. Check the power supply  
connections.  
electrical outlet.  
2. If a power supply has failed,  
it needs to be replaced. Have  
the system serviced.  
The system has  
exceeded the power  
capabilities of one of  
the redundant power  
supplies.  
3. If neither LED is on, you can  
remove optional devices  
from the device to restore  
redundancy.  
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Undetermined Problems  
Table 5-4  
Light Path Diagnostics (continued)  
System Error LED  
(on the Outside  
Front Panel)  
Diagnostic Panel  
LED  
Cause  
Action  
On  
FAN  
One of the fans has failed or The fan needs to be replaced.  
is operating too slowly.  
Have the system serviced.  
The LED on the failing fan  
is on.  
Note  
A failing fan can  
also cause the  
TEMP LED to be  
on.  
On  
TEMP  
The system temperature has 1. Check to see whether a fan  
exceeded the maximum  
rating.  
Have the system serviced.  
2. Make sure that the room  
temperature is not too high.  
(See the “Wide Area  
Application Engine 7326  
Hardware Specifications”  
section on page A-1.)  
Undetermined Problems  
Use the information in this section if the diagnostic tests did not identify the  
failure, the devices list is incorrect, or the system is inoperative.  
Note  
Note  
Damaged data in CMOS can cause undetermined problems.  
Damaged data in BIOS code can cause undetermined problems.  
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Undetermined Problems  
Check the LEDs on all the power supplies. If the LEDs indicate the power  
supplies are working correctly, follow these steps:  
Step 1  
Step 2  
Step 3  
Power down the device.  
Be sure the device is cabled correctly.  
Remove or disconnect the following devices (one at a time) until you find the  
failure (power up the device and reconfigure it each time):  
Any external devices  
Surge suppressor device (on the device)  
Modem, printer, mouse, or non-Cisco devices  
Each adapter  
Disk drives  
Memory modules (minimum requirement = 256 MB [two banks of 128-MB  
DIMMs])  
Note  
Any component that is internal to the device, with the exception of  
customer-replaceable adapters, must be serviced by a licensed service  
technician. Contact your service representative.  
Step 4  
Power up the device. If the problem remains, suspect the following parts in the  
order listed:  
a. Power supply  
b. Power cage assembly  
c. System board  
Note  
If the problem goes away when you remove an adapter from the system,  
and replacing that adapter does not correct the problem, suspect the  
system board.  
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Undetermined Problems  
Note  
If you suspect a networking problem and all the system tests pass, suspect  
a network cabling problem external to the system.  
Problem-Solving Tips  
Because of the variety of hardware and software combinations that can be  
encountered, use the following information to assist you in identifying the  
problems. If possible, have this information available when requesting technical  
assistance.  
Machine type and model  
Microprocessor or hard disk upgrades  
Failure symptom  
Do diagnostics fail?  
What, when, where; single or multiple systems?  
Is the failure repeatable?  
Has this configuration ever worked?  
If it has been working, what changes were made before it failed?  
Is this the original reported failure?  
Diagnostics type and version level  
Hardware configuration  
Print (print screen) configuration currently in use  
BIOS level  
Operating system software type and version level  
To eliminate confusion, identical systems are considered identical only if they  
meet all these conditions:  
Are the exact machine type and models  
Have the same BIOS level  
Have the same adapters or attachments in the same locations  
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Symptoms and Solutions  
Have the same address jumpers, terminators, and cabling  
Have the same software versions and levels  
Have the same diagnostics code  
Have the same configuration options set in the system  
Have the same setup for the operating system control files  
Comparing the configuration and software setup in working and nonworking  
systems often leads to resolution of the problem.  
Symptoms and Solutions  
This section lists symptoms, errors, and the possible causes. The most likely cause  
is listed first. Use this symptom-to-solution index to help you decide which  
components your service representative needs to have available when servicing  
the system.  
The first column of the three-column tables in this section lists the error code or  
message, the second column describes the error, and the third column lists one or  
more suggested actions or components that need to be reseated or replaced. Use  
the table to identify possible causes for the error message and then call your  
service representative.  
The POST BIOS code displays POST error codes and messages on the screen.  
Beep Symptoms  
Beep symptoms are short tones or a series of short tones separated by pauses  
(intervals without sound). See the examples in the following table.  
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Symptoms and Solutions  
Beeps  
Description  
1-2-3  
1. One beep  
2. A pause (or break)  
3. Two beeps  
4. A pause (or break)  
5. Three beeps  
4
Four continuous beeps  
One beep after a successful POST indicates that the system is functioning  
properly.  
Table 5-5 lists the beep symptoms, describes the error, and suggests causes and  
possible actions to solve the problems. The most likely cause of the symptom is  
listed first.  
Table 5-5  
Beep Symptoms  
Beep Symptom Error  
Cause and Action  
1-1-2  
Microprocessor register test failed. 1. Check the optional microprocessor (if  
installed).  
2. Check the microprocessor.  
3. Check the system board.  
1
1-1-3  
1-1-4  
1-2-1  
CMOS write/read test failed.  
1. Check the battery.  
2. Check the system board.  
1. Recover the BIOS.  
BIOS EEPROM checksum failed.  
2. Check the system board.  
Check the system board.  
Programmable interval timer  
failed.  
2
1-2-2  
1-2-3  
DMA initialization failed.  
Check the system board.  
Check the system board.  
DMA page register write/read  
failed.  
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Symptoms and Solutions  
Table 5-5  
Beep Symptoms (continued)  
Beep Symptom Error  
Cause and Action  
1-2-4  
RAM refresh verification failed.  
1. Check the DIMM.  
2. Check the system board.  
Check the DIMM.  
1-3-1  
2-1-1  
2-1-2  
2-1-3  
First 64K RAM test failed.  
Secondary DMA register failed.  
Primary DMA register failed.  
Check the system board.  
Check the system board.  
Check the system board.  
Primary interrupt mask register  
failed.  
2-1-4  
Secondary interrupt mask register Check the system board.  
failed.  
2-2-1  
2-2-2  
2-2-3  
Interrupt vector loading failed.  
Check the system board.  
Not applicable.  
3
Keyboard controller failed.  
CMOS power failure and  
checksum checks failed.  
1. Check the battery.  
2. Check the system board.  
1. Check the battery.  
2. Check the system board.  
Check the system board.  
Check the system board.  
Check the system board.  
2-2-4  
CMOS configuration information  
validation failed.  
2-3-1  
2-3-2  
2-3-3  
2-3-4  
Screen initialization failed.  
Screen memory failed.  
Screen retrace failed.  
Search for video ROM failed.  
The video feature is not supported in the Wide  
Area Application Engine 7326.  
2-4-1  
Video failed; screen believed  
operable.  
The video feature is not supported in the Wide  
Area Application Engine 7326.  
3-1-1  
3-1-2  
3-1-3  
Timer tick interrupt failed.  
Check the system board.  
Check the system board.  
1. Check the DIMM.  
Interval timer channel 2 failed.  
RAM test failed above address  
OFFFFH.  
2. Check the system board.  
1. Check the battery.  
3-1-4  
Time of day clock failed.  
2. Check the system board.  
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Table 5-5  
Beep Symptoms (continued)  
Beep Symptom Error  
Cause and Action  
3-2-1  
3-2-2  
3-2-3  
Serial port failed.  
Check the system board.  
Check the system board.  
Parallel port failed.  
Math coprocessor test failed.  
1. Check the microprocessor.  
2. Check the system board.  
3-2-3  
3-3-1  
3-3-2  
Failure comparing CMOS memory 1. Check the DIMM.  
size against actual.  
2. Check the battery.  
Memory size mismatch occurred.  
1. Check the DIMM.  
2. Check the battery.  
Critical SMBUS error occurred.  
1. Check the power cord connection.  
Disconnect the device power cord from the  
outlet, wait 30 seconds, and retry.  
2. Check the system board.  
3. Check the DIMMs.  
4. Check the power supply.  
5. Check the power cage assembly.  
6. Check the I2C cable.  
3-3-3  
No operational memory in system. 1. Check the memory modules.  
The memory modules need to be installed  
or reseated and then a 3-boot reset needs to  
be performed. Contact your service  
representative.  
2. Check the DIMMs.  
3. Check the memory board.  
4. Check the system board.  
4-4-4  
Optional system management  
Pertains to a nonavailable hardware option. Not  
adapter not installed in slot 1 or not applicable to the device.  
functioning correctly.  
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Table 5-5  
Beep Symptoms (continued)  
Beep Symptom Error  
Cause and Action  
Two short  
beeps  
Information only, the configuration 1. Run diagnostics.  
has changed.  
2. Run the configuration/setup utility  
program.  
Three short  
beeps  
1. Check the DIMM.  
2. Check the system board.  
1. Check the microprocessor.  
One  
continuous  
beep  
2. Check the optional microprocessor (if  
installed).  
3. Check the system board.  
Repeating  
short beeps  
This error pertains to keyboards, which are not  
supported in Cisco ACNS software.  
One long and  
one short beep  
This error pertains to video adapters, which are  
not supported in the Wide Area Application  
Engine 7326.  
One long and  
two short beeps  
This error pertains to video adapters, which are  
not supported in the Wide Area Application  
Engine 7326.  
One long and  
three short  
beeps  
This error pertains to monitors or video  
adapters. These items are not supported in the  
Wide Area Application Engine 7326.  
Two long and  
two short beeps  
This error pertains to video adapters, which are  
not supported in the Wide Area Application  
Engine 7326.  
1. CMOS = Complementary Metal Oxide Semiconductor  
2. DMA = Direct Memory Access  
3. ACNS software does not support keyboards. No keyboard errors are expected; however, if a keyboard error appears during  
bootup, contact the Cisco Technical Assistance Center.  
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No Beep Symptoms  
Table 5-6 describes the no beep symptoms.  
Table 5-6  
No Beep Symptoms  
No Beep Symptom Error  
Cause and Action  
No beep and the  
system operates  
correctly.  
1. Check the speaker cables.  
2. Check the speaker.  
3. Check the system board.  
No beeps occur  
after POST is  
successfully  
completed.  
The power-on status is  
disabled.  
1. Set the start options power-up status to enable.  
2. Check the speaker connection.  
3. Check the system board.  
No AC power.  
Power supply AC LED is  
off.  
1. Check the power cord.  
2. Check the power supply. (If two are installed,  
swap them to determine if one is defective.)  
3. Disconnect the ribbon cable from connector  
comes on, see the “Undetermined Problems”  
section on page 5-25.  
4. Check the power cage assembly.  
No beep and no  
video.  
The video feature is not supported in the Wide  
Area Application Engine 7326.  
System will not  
start.  
Power supply AC LED is on. See the “Power Supply LED Errors” section on  
page 5-50.  
System Error LED and the Diagnostic Panel LEDs  
The system error LED is on when an error is detected. If the system error LED is  
on, remove the cover and check the diagnostic panel LEDs. Table 5-3 lists all the  
diagnostic panel LEDs followed by the component or action for correcting the  
problem. The information in the table is valid only when the system error LED  
is on.  
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When checking the diagnostic panel LEDs, note the following information:  
If a diagnostic panel LED is on and the front panel system error LED is off,  
there is probably an LED problem. Run the LED diagnostics.  
To locate the LEDs on the system board, see Figure 5-1 on page 5-17.  
Check the system error log for additional information before replacing a  
component. (See the “Viewing Error Logs” section on page 5-10.)  
The DIMM error LEDs, microprocessor error LEDs, and VRM error LEDs  
on the system board go off when the system is powered down.  
Table 5-7 provides the diagnostic panel LED error definitions. The third column  
lists one or more suggested actions or components that need to be reseated or  
replaced. Use this table to identify possible causes for the error message and then  
call your service representative.  
Table 5-7  
Diagnostic Panel LED Error Definitions  
Diagnostic Panel  
LED  
Description  
Cause and Action  
All LEDs off  
Check system error log for error  
condition and then clear the  
system error log when the  
problem is found.  
1. System error log is 75% full; clear the log.  
2. PFA alert; check log for failure; clear PFA  
alert; disconnect AC power for at least  
20 seconds, reconnect, and then power up  
the system.  
3. Run Light Path Diagnostics.  
Fan LED on  
The LED next to the failing fan is 1. Failing fan.  
on.  
2. Check the system board.  
1. Failing DIMM.  
2. Check the system board.  
Memory LED on The LED next to the failing  
DIMM is on.  
CPU LED on  
The LED next to the failing CPU 1. Verify that all microprocessors have  
is on.  
identical cache sizes, dock speeds, and  
clock frequencies.  
2. Check microprocessor 1 or 2.  
3. Check the system board.  
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Table 5-7  
Diagnostic Panel LED Error Definitions (continued)  
Diagnostic Panel  
LED  
Description  
Cause and Action  
PCI BUS LED on An error has occurred on a PCI  
Bus.  
1. Remove all PCI adapters from slots on the  
affected bus. (See Figure 5-1 on page 5-17  
for bus information, and see the “Working  
with Adapters” section on page 4-3.)  
2. Check the system board.  
VRM LED on  
DASD LED on  
The LED next to the failing VRM 1. Check the voltage regulator module  
is on.  
indicated by the VRM LED.  
2. Check the microprocessor indicated by the  
microprocessor LED.  
The LED located next to the drive The error pertains to DASD devices, which are  
bay of the failing drive is on.  
Check the amber drive LED for  
the failing hard drive.  
not supported in Cisco ACNS software.  
Serviceprocessor The service processor has failed. 1. Unplug the device for 30 seconds, and then  
bus LED is on  
retry.  
2. Reflash or update firmware for the ISMP  
and BIOS.  
3. Check the system board.  
Power supply 1  
LED on  
When the LED is lit, the power  
supply in bay 1 has failed. When  
the LED flashes, an invalid  
power-supply configuration has  
occurred.  
1. Check the DC good LED on  
power supply 1. If it is off, power supply 1  
needs to be replaced.  
Have the system serviced.  
2. Check the power cage assembly.  
Power supply 2  
LED on  
When the LED is lit, the power  
supply in bay 2 has failed. When  
the LED flashes, an invalid  
power-supply configuration has  
occurred.  
1. Check the DC good LED on power  
supply 2. If it is off, power supply 2 needs  
to be replaced.  
Have the system serviced.  
2. Check the power cage assembly.  
1. Restart the device.  
NMI LED on  
A machine check error has  
occurred.  
2. Check the system error log.  
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Table 5-7  
Diagnostic Panel LED Error Definitions (continued)  
Diagnostic Panel  
LED  
Description  
Cause and Action  
Temperature  
LED on  
The system temperature has  
exceeded a threshold level.  
1. Ambient temperature must be within  
normal operating specifications. See the  
Appendix A, “Wide Area Application  
Engine 7326 Hardware Specifications.”.  
2. Ensure that fans are operating correctly.  
3. Ensure that both air baffles are installed.  
4. Examine the system error log.  
a. System is over recommended  
temperature.  
Check the information LED panel.  
b. System is over recommended  
temperature for CPU x (where x is 1 or  
2) (CPU LED is also on).  
Check CPU x.  
Check the system board.  
5. If the CPU LED on the diagnostic panel is  
also on, one of the microprocessors has  
caused the error.  
Fan LED on  
When the LED is lit, a fan has  
failed or is operating too slowly. A  
failing fan can also cause the  
TEMP LED to be lit.  
1. Check individual fan LEDs.  
2. Have the respective fan replaced.  
3. Check the fan cable.  
4. Check the system board.  
When the LED flashes, an invalid  
fan configuration has occurred.  
5. Check the power cage assembly.  
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Diagnostic Error Codes  
In the following error codes, if XXX is 000, 195, or 197, do not replace a  
component. The descriptions for these error codes are as follows:  
000—The test passed.  
195—The Esc key was pressed to stop the test.  
197—Warning; a hardware failure might not have occurred.  
For all remaining error codes, the solution is to check the component or take the  
action indicated. Table 5-8 lists all the diagnostic error codes. Use this table to  
identify a faulty component, and then call your service representative for  
assistance.  
Table 5-8  
Error Code Definitions  
Error Code  
Problem  
Action  
001-XXX-000  
001-XXX-001  
001-250-000  
001-250-001  
005-XXX-000  
Failed core tests.  
Failed core tests.  
Failed system board ECC.  
Failed system board ECC.  
Failed video test.  
Check the system board.  
Check the system board.  
Check the system board.  
Check the system board.  
The video feature is not supported in the Wide  
Area Application Engine 7326.  
011-XXX-000  
011-XXX-001  
014-XXX-000  
015-XXX-001  
Failed COM1 serial port test.  
Failed COM2 serial port test.  
Check the system board.  
Check the system board.  
Check the system board.  
Failed parallel port test.  
1
USB interface not found, board Not applicable. The USB interface is not  
damaged.  
supported in ACNS software.  
1
015-XXX-015  
015-XXX-198  
020-XXX-000  
Failed USB external loopback Not applicable. The USB interface is not  
test.  
supported in ACNS software.  
1
USB device connected during  
USB test.  
Not applicable. USB peripheral devices are not  
supported in ACNS software.  
Failed PCI interface test.  
Check the system board.  
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Table 5-8  
Error Code Definitions (continued)  
Error Code  
Problem  
Action  
020-XXX-001  
Failed hot-swappable slot 1 PCI 1. Check the PCI hot-swappable latch  
latch test.  
assembly.  
2. Check the system board.  
020-XXX-002  
020-XXX-003  
020-XXX-004  
Failed hot-swappable slot 2 PCI 1. Check the PCI hot-swappable latch  
latch test.  
assembly.  
2. Check the system board.  
Failed hot-swappable slot 3 PCI 1. Check the PCI hot-swappable latch  
latch test.  
assembly.  
2. Check the system board.  
Failed hot-swappable slot 4 PCI 1. Check the PCI hot-swappable latch  
latch test.  
assembly.  
2. Check the system board.  
Check the system board.  
030-XXX-000  
035-XXX-099  
Failed internal SCSI interface  
test.  
1. No adapters were found.  
2. If an adapter is installed, recheck the  
connection.  
2
035-XXX-S99  
035-XXX-SNN  
Failed RAID test on PCI slot S. 1. Check the adapter.  
S = number of failing PCI slot.  
Check system error log before  
replacing a FRU.  
2. Check the SCSI backplane.  
3. Check the cable.  
3
Check system error log before  
replacing a FRU.  
Hard disk drive with SCSI ID nn on RAID  
adapter in PCI slot s.  
s = number of failing PCI slot.  
nn = SCSI ID of failing fixed  
disk.  
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Table 5-8  
Error Code Definitions (continued)  
Error Code  
Problem  
Action  
035-253-S99  
RAID adapter initialization  
failure.  
1. ServeRAID adapter in slot s is not  
configured properly.  
2. Check the cable.  
3. Check the SCSI backplane.  
4. Check the adapter.  
075-XXX-000  
089-XXX-001  
Failed power supply test.  
Failed microprocessor test.  
Check the power supply.  
1. Check VRM 1 for microprocessor 1.  
2. Check the microprocessor 1.  
089-XXX-002  
Failed optional microprocessor  
test.  
1. Check VRM 2 for optional  
microprocessor 2.  
2. Check the optional microprocessor 2.  
166-198-000  
System  
Management:  
Aborted  
Unable to communicate with  
ASM . It may be busy. Run the  
test again.  
1. Run the diagnostic test again.  
4
2. Correct other error conditions, including  
other failed system management tests, and  
retry.  
3. Disconnect all device and option power  
cords from the device, wait 30 seconds,  
reconnect, and retry.  
4. Check the system board.  
166-201-001  
System  
Management:  
Failed  
I2C bus error(s). See  
SERVPROC and DIAGS entries  
in event log.  
1. Memory DIMMs need to be reseated. Call  
your service representative.  
2. Check the memory DIMMs.  
3. Check the system board.  
166-201-002  
System  
Management:  
Failed  
I2C bus error(s). See  
SERVPROC and DIAGS entries  
in event log.  
1. I2C cable between the operator information  
panel and the system board (J22) might  
need to be reseated. Call your service  
representative.  
2. Check the diagnostic panel.  
3. Check the system board.  
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Table 5-8  
Error Code Definitions (continued)  
Error Code  
Problem  
Action  
166-201-003  
System  
Management:  
Failed  
I2C bus error(s). See  
SERVPROC and DIAGS entries  
in event log.  
1. Cables between the system board and the  
power supply or power cage assembly  
might need to be reseated. Call your service  
representative.  
2. Check the power cage assembly.  
3. Check the system board.  
Check the system board.  
166-201-004  
System  
Management:  
Failed  
I2C bus error(s). See  
SERVPROC and DIAGS entries  
in event log.  
166-201-005  
System  
Management:  
Failed  
I2C bus error(s). See  
SERVPROC and DIAGS entries  
in event log.  
1. Memory DIMMs might need to be reseated.  
Have your system serviced.  
2. Microprocessors might need to be reseated.  
Have your system serviced.  
3. Check the memory DIMMs.  
4. Check the microprocessors.  
5. Check the system board.  
1. Check the I2C cables.  
2. Check the ASM.  
166-250-000  
System  
Management:  
Failed  
I2C cable is disconnected.  
3. Check the system board.  
166-260-000  
System  
Management:  
Failed  
Restart ASM error. After  
restarting, communication was  
lost. Unplug and cold boot to  
reset ASM.  
Disconnect all device and hardware option  
power cords from the device, wait 30 seconds,  
reconnect, and retry.  
5
166-342-000  
System  
ASM processor BIST indicates 1. Ensure that you have the latest firmware  
failed tests.  
levels for the BIOS.  
Management:  
Failed  
2. Disconnect all device and hardware option  
power cords from Wide Area Application  
Engine, wait 30 seconds, reconnect, and  
retry.  
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Table 5-8  
Error Code Definitions (continued)  
Problem  
Error Code  
Action  
166-400-000  
System  
Management:  
Failed  
ISMP self-test result failed tests: 1. Reflash or update firmware for ISMP.  
x where x = Flash, RAM, or  
2. Check the system board.  
ROM.  
180-XXX-000  
Diagnostics LED failure.  
Run diagnostic panel LED test for the failing  
LED.  
180-XXX-001  
Failed front LED panel test.  
1. Check the operator information panel.  
2. Check the system board.  
1. Check the diagnostic panel.  
2. Check the system board.  
1. Check the fan(s).  
180-XXX-002  
180-361-003  
Failed diagnostic LED panel  
test.  
Failed fan LED test.  
2. Check the system board.  
Check the system board.  
180-XXX-003  
180-XXX-005  
Failed system board LED test.  
Failed SCSI backplane LED test. 1. Check the SCSI backplane.  
2. Check the SCSI backplane cable.  
3. Check the system board.  
201-XXX-0NN  
Failed memory test.  
1. Check the DIMM location slots 1–6 where  
nn = DIMM location.  
Note  
nn 1 = DIMM 1  
nn 2 = DIMM 2  
nn 3 = DIMM 3  
nn 4 = DIMM 4  
2. Check the system board.  
1. See error text for failing DIMMs.  
2. Check the system board.  
1. Check VRM 1.  
201-XXX-999  
202-XXX-001  
Multiple DIMM failure; see  
error text.  
Failed system cache test.  
2. Check microprocessor 1.  
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Table 5-8  
Error Code Definitions (continued)  
Error Code  
Problem  
Action  
202-XXX-002  
Failed system cache test.  
1. Check VRM 2.  
2. Check microprocessor 2.  
Not applicable. No disk drive installed.  
6
206-XXX-000  
215-XXX-000  
Failed disk drive test.  
Failed IDE CD-ROM drive test. 1. Check the CD-ROM drive cables.  
2. Check the CD-ROM drive.  
3. Check the system board.  
217-198-XXX  
Could not establish drive  
parameters.  
1. Check cable and termination.  
2. Check the SCSI backplane.  
3. Check the hard disk.  
Check hard disk 1.  
217-XXX-000  
217-XXX-001  
217-XXX-002  
217-XXX-003  
217-XXX-004  
217-XXX-005  
264-XXX-0NN  
264-XXX-999  
Failed BIOS hard disk test.  
Failed BIOS hard disk test.  
Failed BIOS hard disk test.  
Failed BIOS hard disk test.  
Failed BIOS hard disk test.  
Failed BIOS hard disk test  
Check hard disk 2.  
Check hard disk 3.  
Check hard disk 4.  
Check hard disk 5.  
Check hard disk 6.  
7
Failed tape drive test  
Not applicable. No tape drive installed.  
Not applicable. No tape drive installed.  
Errors on multiple tape drives,  
see error text for more  
information.  
8
301-XXX-000  
405-XXX-000  
Failed keyboard test.  
Not applicable.  
Failed Ethernet test on controller 1. Verify that Ethernet is not disabled in the  
on the system board.  
BIOS.  
2. Check the system board.  
405-XXX-00N  
415-XXX-000  
Failed Ethernet test on adapter in 1. Check the adapter in PCI slot n.  
PCI slot n.  
2. Check the system board.  
9
Failed modem test.  
Not applicable. No modem installed.  
1. USB = Universal Serial Bus. ACNS software does not support USB peripheral devices.  
2. RAID = redundant array of inexpensive disks.  
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3. FRU = field-replaceable unit.  
4. ASM = advanced system management adapter.  
5. BIST = built-in self-test.  
6. ACNS software does not support disk drives. No disk drive errors are expected; however, if a disk drive error appears during  
bootup, contact the Cisco Technical Assistance Center.  
7. ACNS software does not support tape drives. No tape drive errors are expected; however, if a tape drive error appears during  
bootup, contact the Cisco Technical Assistance Center.  
8. ACNS software does not support keyboards. No keyboard errors are expected; however, if a keyboard error appears during  
bootup, contact the Cisco Technical Assistance Center.  
9. ACNS software does not support modems. No modem errors are expected; however, if a modem error appears during bootup,  
contact the Cisco Technical Assistance Center.  
Error Symptoms  
You can use the error symptom tables to find solutions to problems that have  
definite symptoms.  
If you cannot find the problem in the error symptom tables, go to the “Starting the  
Diagnostic Programs” section on page 5-9 to test the device.  
If you have just added new software or a new hardware option and your device is  
not working, complete the following steps before using the error symptom tables:  
Step 1  
Step 2  
Step 3  
Remove the software or hardware option that you just added.  
Run the diagnostic tests to determine if your device is running correctly.  
Reinstall the new software or new hardware option.  
In the following tables (Table 5-9 to Table 5-19), the first entry in the “Cause and  
Action” column is the most likely cause of the symptom.  
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Table 5-9  
Symptom  
CD-ROM Drive Problems  
Cause and Action  
CD-ROM drive is not  
recognized.  
1. Verify the following items:  
a. The IDE channel to which the CD-ROM drive is attached  
(primary or secondary) is enabled in the configuration/setup  
utility program.  
Note  
On a device with a single IDE channel, only the primary  
channel can be used.  
b. All cables and jumpers are installed correctly.  
c. The correct device driver is installed for the CD-ROM drive.  
2. Run CD-ROM drive diagnostics.  
3. Check the CD-ROM drive.  
Table 5-10  
Expansion Enclosure Problems  
Symptom  
Cause and Action  
The SCSI expansion enclosure Verify the following items:  
used to work but does not  
1. The cables for all external SCSI options are connected correctly.  
work now.  
2. The last option in each SCSI chain, or the end of the SCSI cable,  
is terminated correctly.  
3. Any external SCSI option is turned on. You must turn on an  
external SCSI hardware option before powering on the device.  
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Table 5-11  
Hard Disk Drive Problems  
Cause and Action  
Symptom  
Not all drives are recognized  
by the hard disk drive  
diagnostic test (fixed disk  
test).  
1. Remove the first drive not recognized and try the hard disk drive  
diagnostic test again.  
2. If the remaining drives are recognized, the drive that you removed  
needs to be replaced.  
System stops responding  
during hard disk drive  
diagnostic test.  
1. Remove the hard disk drive being tested when the device stopped  
responding and try the diagnostic test again.  
2. If the hard disk drive diagnostic test runs successfully, the drive  
that you removed needs to be replaced.  
Table 5-12  
General Problems  
Symptom  
Cause and Action  
Problems such as broken cover Broken component. Call your service representative.  
locks or indicator LEDs not  
working.  
Table 5-13  
Intermittent Problems  
Symptom  
Cause and Action  
A problem occurs only  
occasionally and is difficult to  
detect.  
1. Verify the following items:  
a. All cables and cords are connected securely to the rear of the  
device and attached hardware options.  
b. When the device is powered on, air is flowing from the rear  
of the device at the fan grille. If there is no airflow, the fan is  
not working. This causes the device to overheat and shut  
down.  
c. Ensure that the SCSI bus and devices are configured correctly  
and that the last external device in each SCSI chain is  
terminated correctly.  
2. Check the system error log.  
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Table 5-14  
Symptom  
Memory Problems  
Cause and Action  
The amount of system  
memory displayed is less than  
the amount of physical  
memory installed.  
1. Verify the following items:  
a. The memory modules are seated properly.  
b. The correct type of memory has been installed.  
c. All banks of memory on the DIMMs are enabled. The device  
might have automatically disabled a DIMM bank when it  
detected a problem, or a DIMM bank could have been  
manually disabled.  
2. Check the POST error log for error message 289:  
a. If the DIMM was disabled by a system management interrupt  
(SMI), the DIMM needs to be replaced. Have the system  
serviced.  
b. If the DIMM was disabled by the user or by POST, follow  
these steps:  
Start the configuration/setup utility program.  
Enable the DIMM.  
Save the configuration and restart the device.  
3. Check the DIMM.  
4. Check the system board.  
Table 5-15  
Microprocessor Problems  
Symptom  
Cause and Action  
The device emits a continuous 1. Verify that the startup microprocessor is seated properly.  
tone during POST. (The  
startup [boot] microprocessor  
is not working properly.)  
2. Check the startup microprocessor.  
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Table 5-16  
Hardware Option Problems  
Symptom  
Cause and Action  
A hardware option that was  
just installed does not work.  
1. Verify the following items:  
a. The hardware option is designed for the device.  
b. You followed the installation instructions that came with the  
hardware option.  
c. The hardware option is installed correctly.  
d. You have not loosened any other installed hardware options  
or cables.  
e. You updated the configuration information in the  
configuration/setup utility program. Whenever a hardware  
option is changed, you must update the configuration.  
2. Check the hardware option that you just installed.  
A hardware option that used to 1. Verify that all of the hardware options and cable connections are  
work does not work now.  
secure.  
2. If the hardware option comes with its own test instructions, use  
those instructions to test the option.  
3. If the failing hardware option is a SCSI option, verify these items:  
a. The cables for all external SCSI options are connected  
correctly.  
b. The last hardware option in each SCSI chain, or the end of the  
SCSI cable, is terminated correctly.  
c. Any external SCSI option is turned on. You must turn on an  
external SCSI option before powering on the device.  
4. Check for a failing hardware option.  
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Table 5-17  
Symptom  
Power Problems  
FRU or Action  
The device does not power up. 1. Verify the following items:  
a. The power AC LEDs are on.  
b. The power cables are properly connected to the device.  
c. The electrical outlet functions properly.  
d. The type of memory installed is correct.  
e. If you just installed a hardware option, remove it, and restart  
the device. If the device now powers up, you might have  
installed more hardware options than the power supply  
supports.  
2. If LEDs for CPUs or VRMs are on, verify these items:  
b. All microprocessors have identical cache sizes, dock speeds,  
and clock frequencies.  
c. Override the front panel push button by turning on switch 7  
of SW1; if power comes on, then there is a service processor  
error and the power reset card needs to be replaced.  
3. See the “Undetermined Problems” section on page 5-25.  
1
The device does not power  
down.  
1. Determine whether you are using an ACPI or non-ACPI  
operating system. If you are using a non-ACPI operating system:  
a. Press Ctrl+Alt+Delete.  
b. Power down the system by holding the power control button  
for 4 seconds.  
c. If the device fails during BIOS POST and the power control  
button does not work, remove the AC power cord.  
2. If the problem remains or if you are using an ACPI-aware  
operating system, suspect the system board.  
1. APCI = Advanced Configuration and Power Interface.  
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Table 5-18  
Serial Port Problems  
Symptom  
FRU or Action  
The number of serial ports  
identified by the operating  
system is less than the number  
of serial ports installed.  
1. Verify the following items:  
a. Each port is assigned a unique address by the  
configuration/setup utility program and none of the serial  
b. The serial port adapter, if you installed one, is seated  
properly.  
2. Check for failing serial port adapter.  
A serial device does not work. 1. Verify the following items:  
For more information about  
a. The device is compatible with the WAE.  
the serial port, see the “Serial  
Port Connector” section on  
page 1-13.  
b. The serial port is enabled and is assigned a unique address.  
c. The device is connected to the correct port (see the  
“Input/Output Ports and Connectors” section on page 1-11).  
2. Check for a failing serial device.  
3. Check the serial adapter, if installed.  
4. Check the system board.  
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Table 5-19  
Software Problems  
Cause and Action  
Symptom  
Suspected software problem.  
1. To determine if problems are caused by the software, verify the  
following items:  
a. Your device has the minimum memory needed to use the  
software. For memory requirements, see the information that  
comes with the software.  
Note  
If you have just installed an adapter or memory, you might  
have a memory address conflict.  
b. The software is designed to operate on your device.  
c. Other software works on your device.  
d. The software that you are using works on another device.  
If you received any error messages when using the software  
program, see the information that comes with the software for  
a description of the messages and suggested solutions to the  
problem.  
2. If you have verified these items and the problem remains, contact  
your place of purchase.  
Power Supply LED Errors  
Use the information in this section to identify power supply problems.  
Warning  
Only trained and qualified personnel should be allowed to install, replace, or  
service this equipment. Statement 1030  
The following items are necessary for the DC good LED to be on:  
Power supply  
Power cage assembly  
System board (switch 7 of SW1 should be set to bypass the power switch;  
contact your service representative for assistance)  
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Table 5-20 lists and describes the power supply LED error codes.  
Power Supply Error LEDs  
Table 5-20  
AC Good LED  
DC Good LED  
Description  
Cause and Action  
Off  
Off  
No power to system or AC 1. Check AC power to the  
problem.  
system.  
2. Disconnect the ribbon cable  
from connector J25 on the  
system board. If the AC power  
LED comes on, see the  
“Undetermined Problems”  
section on page 5-25.  
3. Check the power supply.  
On  
Off  
Standby mode or DC  
problem.  
1. Check the system board cable  
connectors J4 and J10. Move  
switch 7 of SW1 to bypass  
power control. If the DC good  
LED is on, press  
Ctrl+Alt+Delete. Watch the  
console for any POST errors.  
Check the system error log for  
any listed problems. If the  
system starts with no errors,  
your service technician should  
reseat or replace the following  
items:  
a. Power switch assembly  
b. System board  
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Table 5-20  
Power Supply Error LEDs (continued)  
AC Good LED  
DC Good LED  
Description  
Cause and Action  
On  
Off  
(continued)  
2. Remove the adapters and  
disconnect the cables and  
power connectors to all  
internal and external devices.  
Power up the system. If the DC  
good LED is on, replace the  
adapters and devices one at a  
time until you isolate the  
problem.  
3. Check the power supply.  
4. Check the power cage  
assembly.  
5. Check the system board.  
On  
On  
Power is working properly. No action is required.  
POST Error Codes  
In the error codes in Table 5-21, X can be any number or letter.  
Table 5-21  
POST Error Codes  
Error Code Symptom  
Cause and Action  
062  
Three consecutive startup failures  
using the default configuration.  
1. Run the configuration/setup utility program.  
2. Check the battery.  
3. Check the system board.  
4. Check the microprocessor.  
Check the system board.  
101, 102  
106  
System and processor error.  
System and processor error.  
Check the system board.  
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POST Error Codes (continued)  
Error Code Symptom  
Cause and Action  
111  
114  
129  
Channel check error.  
1. Check the memory DIMM.  
2. Check the system board.  
1. Check for failing adapter.  
2. Run diagnostics.  
Adapter read-only memory error.  
Internal cache error.  
1. Check the microprocessor.  
2. Check the optional microprocessor (if  
installed).  
151  
Real-time clock error.  
1. Run diagnostics.  
2. Check the battery.  
3. Check the system board.  
1. Check the battery.  
161  
162  
Real-time clock battery error.  
Device configuration error.  
2. Check the system board.  
1. Check the battery.  
Note  
Be sure to load the default  
settings and any additional  
desired settings, and then  
save the configuration.  
2. Check for failing device.  
3. Check the system board.  
163  
164  
Real-time clock error.  
Memory configuration changed.  
Hardware error.  
1. Check the battery.  
2. Check the system board.  
1. Check the DIMM.  
2. Check the system board.  
Check the system board.  
175  
176  
Computer cover or cable cover was Check the system board.  
removed without a key being used.  
177, 178  
184  
Security hardware error.  
Check the system board.  
Check the system board.  
Power-up password damaged.  
185  
Drive startup sequence information Check the system board.  
corrupted.  
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Table 5-21  
POST Error Codes (continued)  
Error Code Symptom  
Cause and Action  
186  
Security hardware control logic  
Check the system board.  
failed.  
187  
188  
189  
VPD serial number not set.  
Bad EEPROM CRC #2.  
Check the system board.  
Check the system board.  
Check your passwords.  
An attempt was made to access the  
device with invalid passwords.  
201  
Memory test error.  
1. Check the DIMM.  
If the device does not have the latest 2. Check the system board.  
level of BIOS installed, update the  
BIOS to the latest level and run the  
diagnostic program again.  
229  
262  
Cache error.  
1. Check the microprocessor.  
2. Check the optional microprocessor (if  
installed).  
DRAM parity configuration error.  
DIMM disabled by POST or user.  
1. Check the battery.  
2. Check the system board.  
289  
301  
Check for a disabled DIMM, if not disabled by  
the user.  
1
Keyboard or keyboard controller  
Not applicable.  
error.  
1
303  
602  
604  
605  
662  
762  
Keyboard controller error.  
Not applicable.  
2
Invalid disk boot record.  
The device does not support a disk drive.  
The device does not support a disk drive.  
The device does not support a disk drive.  
The device does not support a disk drive.  
1. Check the battery.  
2
Disk drive error.  
2
Unlock failure.  
2
Disk drive configuration error.  
Coprocessor configuration error.  
2. Check the microprocessor.  
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POST Error Codes (continued)  
Error Code Symptom  
Cause and Action  
962  
Parallel port error.  
1. Disconnect the external cable on the parallel  
port.  
2. Check the system board.  
11XX  
1301  
System board serial port 1 or 2 error. 1. Disconnect the external cable on the serial  
port.  
2. Check the system board.  
I2C cable to front panel not found.  
1. Check the cable.  
2. Check the front panel.  
3. Check the power switch assembly.  
4. Check the system board.  
1. Check the cable.  
1302  
1303  
I2C cable from system board to  
power up and reset switches not  
found.  
2. Check the power switch assembly.  
3. Check the system board.  
1. Check the cable.  
I2C cable from system board to  
power backplane not found.  
2. Check the power cage assembly.  
3. Check the system board.  
1. Check the power switch assembly.  
2. Check the system board.  
1304  
1600  
I2C cable to diagnostic LED board  
not found.  
The system management processor is 1. Complete the following steps before replacing  
not functioning.  
a FRU:  
a. Ensure that a jumper is not installed on  
J34.  
b. Remove the AC power to the device, and  
wait 20 seconds.  
c. Reconnect the AC power and wait  
30 seconds.  
d. Power up the device.  
2. Check the system board.  
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POST Error Codes (continued)  
Error Code Symptom  
Cause and Action  
The system is able to communicate to 1. Complete the following steps before replacing  
1601  
the system management processor,  
but the system management  
processor failed to respond at the  
start of POST.  
a FRU:  
a. Remove the AC power to the device, and  
wait 20 seconds.  
a. Reconnect the AC power and wait  
30 seconds.  
b. Power up the device.  
c. Flash update the system management  
processor.  
2. Check the system board.  
1602  
1762  
Cable for optional service processor Disconnect all device and hardware option power  
adapter not installed.  
cords from the device, wait 30 seconds, reconnect,  
and retry.  
Hard disk configuration error.  
1. Check the hard disk drive.  
2. Check the hard disk cables.  
3. Check the hard disk adapter.  
4. Check the SCSI backplane.  
5. Check the system board.  
1. Check the hard disk cables.  
2. Run diagnostics.  
178X  
1800  
Fixed disk error.  
3. Check the hard disk adapter.  
4. Check the hard disk drive.  
5. Check the system board.  
1. Check for failing adapter.  
2. Check the system board.  
No more hardware interrupts  
available for PCI adapter.  
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POST Error Codes (continued)  
Error Code Symptom  
Cause and Action  
1962  
Drive does not contain a valid boot  
1. Verify that a startable operating system is  
sector.  
installed.  
2. Run diagnostics.  
3. Check the hard disk drive.  
4. Check the SCSI backplane.  
5. Check the cable.  
6. Check the system board.  
2400  
2462  
5962  
Video controller test failure.  
The video feature is not supported in the Wide  
Area Application Engine 7326.  
Video memory configuration error.  
The video feature is not supported in the Wide  
Area Application Engine 7326.  
IDE CD-ROM drive configuration  
error.  
1. Check the CD-ROM drive.  
2. Check the CD-ROM power cable.  
3. Check the IDE cable.  
4. Check the system board.  
5. Check the battery.  
8603  
Pointing device error.  
This feature is not supported in Cisco ACNS  
software.  
0001200  
Machine check architecture error.  
1. Check microprocessor 1.  
2. Check optional microprocessor 2.  
1. Check the microprocessor.  
2. Check the system board.  
00012000 Microprocessor machine check.  
00019501 Microprocessor 1 is not functioning. 1. Check VRM and microprocessor LEDs.  
2. Check VRM 1.  
3. Check microprocessor 1.  
4. Check the system board.  
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POST Error Codes (continued)  
Error Code Symptom  
Cause and Action  
00019502 Microprocessor 2 is not functioning. 1. Check VRM and microprocessor LEDs.  
2. Check VRM 2.  
3. Check the microprocessor 2.  
00019701 Microprocessor 1 failed.  
00019702 Microprocessor 2 failed.  
1. Check microprocessor 1.  
2. Check the system board.  
1. Check microprocessor 2.  
2. Check the system board.  
00180100 A PCI adapter has requested memory 1. Reorder the adapters in the PCI slots. It is  
resources that are not available.  
important that your startup device is  
positioned early in the startup device order so  
that it is run by POST.  
2. Ensure that the PCI adapter and all other  
adapters are set correctly in the  
configuration/setup utility program. If the  
memory resource settings are not correct,  
change the settings.  
3. If all memory resources are being used, you  
might need to remove an adapter to make  
memory available for the PCI adapter.  
Disabling the adapter BIOS on the adapter  
might correct the error. (Refer to the  
documentation provided with the adapter.)  
00180200 No more I/O space available for PCI 1. Check the adapter.  
adapter.  
2. Check the system board.  
00180300 No more memory (above 1 MB) for  
PCI adapter.  
1. Check the adapter.  
2. Check the system board.  
00180400 No more memory (below 1 MB) for 1. Move the failing adapter to slot 1.  
PCI adapter.  
2. Check the adapter.  
3. Check the system board.  
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Table 5-21  
POST Error Codes (continued)  
Error Code Symptom  
Cause and Action  
00180500 PCI option ROM checksum error.  
1. Remove the failing PCI card.  
2. Check the system board.  
1. Move the failing adapter to slot 1.  
2. Check the adapter.  
00180600 PCI to PCI bridge error.  
3. Check the system board.  
1. Check the system board.  
2. Check the PCI card.  
00180700, General PCI error.  
00180800  
00181000 PCI error.  
1. Check the adapter.  
2. Check the system board.  
1. Check the system board.  
2. Check the microprocessor.  
01295085 ECC checking hardware test error.  
01298001 No update data for microprocessor 1. 1. Ensure that all processors have the same cache  
size.  
2. Check microprocessor 1.  
01298002 No update data for microprocessor 2. 1. Ensure that all processors have the same cache  
sizes, dock speeds, and clock frequencies.  
2. Check microprocessor 2.  
01298101 Bad update data for  
microprocessor 1.  
1. Ensure that all processors have the same cache  
sizes, dock speeds, and clock frequencies.  
2. Check microprocessor 1.  
01298102 Bad update data for  
microprocessor 2.  
1. Ensure that all processors have the same cache  
sizes, dock speeds and clock frequencies.  
2. Check microprocessor 2.  
1. Check the hard disk drive.  
2. Check the SCSI backplane.  
3. Check the cable.  
19990301 Hard disk sector error.  
4. Check the system board.  
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POST Error Codes (continued)  
Error Code Symptom  
Cause and Action  
19990305 Hard disk sector error, no operating Install operating system on the hard disk.  
system installed.  
19990650 AC power has been restored.  
1. Check the power cable.  
2. Check for interruption of power.  
1. ACNS software does not support keyboards. No keyboard errors are expected; however, if a keyboard error appears during  
bootup, contact the Cisco Technical Assistance Center.  
2. ACNS software does not support disk drives. No disk drive errors are expected; however, if a disk drive error appears during  
bootup, contact the Cisco Technical Assistance Center.  
Service Processor Error Codes  
When viewed from POST, service processor error codes appear in hexadecimal  
form (generally beginning with A2, A3, A4, A5, A6, A7, AD, AE, or E1).  
However, when viewed from the system error log, the messages appear as text. To  
identify a possible error condition for the service processor, see the system error  
log. (See the “Diagnostic Programs and Error Messages” section on page 5-7.)  
SCSI Errors  
Note  
If your device does not have a hard disk drive, ignore any message that indicates  
that the BIOS is not installed.  
Table 5-22 describes possible SCSI errors.  
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Table 5-22  
SCSI Errors  
SCSI Error Causes  
Action  
All SCSI errors. One or more of the  
1. External SCSI devices must be turned on before you  
following might be causing the problem:  
power up the device.  
A failing SCSI device  
(adapter, drive, controller)  
2. Make sure that the cables for all external SCSI  
devices are connected correctly.  
An improper SCSI configuration or  
SCSI termination jumper setting  
3. If you have attached an external SCSI device to the  
device, make sure that the external SCSI termination  
is set to automatic.  
Duplicate SCSI IDs in the same SCSI  
chain  
4. Make sure that the last device in each SCSI chain is  
terminated correctly.  
A missing or improperly installed  
SCSI terminator  
5. Make sure that the SCSI devices are configured  
correctly.  
A defective SCSI terminator  
An improperly installed cable  
A defective cable  
Temperature Error Messages  
Table 5-23 describes the temperature error messages.  
Table 5-23  
Temperature Error Messages  
Message  
Action  
Power supply x Temperature Fault  
(level—critical; power supply x had  
overtemperature condition)  
Ensure that the system is being properly cooled; see  
“System Reliability Considerations” section on page 2-6.  
Power supply x needs to be replaced. Have the system  
serviced.  
System board is over recommended  
temperature  
Ensure that the system is being properly cooled; see the  
“System Reliability Considerations” section on page 2-6.  
(level—warning; system board is over  
recommended temperature)  
The system board needs to be replaced. Have the  
system serviced.  
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Table 5-23  
Temperature Error Messages (continued)  
Message  
Action  
System board is under recommended  
temperature  
(level—warning; system board is under  
recommended temperature)  
Ambient temperature must be within normal operating  
specifications; see the Appendix A, “Wide Area  
System over temperature for CPU x  
(level—warning; CPU x reporting  
overtemperature condition)  
Ensure that the system is being properly cooled; see the  
“System Reliability Considerations” section on page 2-6.  
System under recommended CPU x  
temperature (level—warning; system  
Ambient temperature must be within normal operating  
specifications; see the Appendix A, “Wide Area  
reporting undertemperature condition for Application Engine 7326 Hardware Specifications.”.  
CPU x)  
Fan Error Messages  
Table 5-24 describes the fan error messages.  
Table 5-24  
Fan Error Messages  
Message  
Action  
Fan x failure (level—critical; fan x had a  
1. Check connections to fan x.  
failure)  
2. Fan x needs to be replaced. Have the system serviced.  
1. Check connections to fan x.  
Fan x fault (level—critical; fan x beyond  
recommended RPM range)  
2. Fan x needs to be replaced. Have the system serviced.  
Fan x outside recommended speed action Fan x needs to be replaced. Have the system serviced.  
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Symptoms and Solutions  
Power Error Messages  
Table 5-25 describes the power error messages.  
Table 5-25  
Power Error Messages  
Message  
Action  
Power supply x current share fault (level—critical; Power supply x needs to be replaced. Have the  
excessive current demand on power supply x)  
system serviced.  
Power supply x DC good fault (level—critical;  
Power supply x needs to be replaced. Have the  
power good signal not detected for power supply system serviced.  
x)  
Power supply x temperature fault  
Power supply x needs to be replaced. Have the  
system serviced.  
Power supply x removed  
No action required: information only.  
Power supply x fan fault (level—critical; fan fault Power supply x needs to be replaced. Have the  
in power supply x)  
system serviced.  
Power supply x 12 V fault (level—critical;  
overcurrent condition detected)  
See the “Checking the Power Subsystem” section  
on page 5-11.  
Power supply x 3.3 V fault (level—critical; 3.3 V See the “Checking the Power Subsystem” section  
power supply x had an error)  
on page 5-11.  
Power supply x 5 V fault (level—critical; 5 V  
power supply x had an error)  
See the “Checking the Power Subsystem” section  
on page 5-11.  
System running nonredundant power  
(level—noncritical; system does not have  
redundant power)  
1. Add another power supply.  
2. Remove hardware options from the system.  
3. The system can continue to operate without  
redundancy protection if Step1 and Step 2 are  
not followed.  
System under recommended voltage for x  
(level—warning; indicated voltage supply under  
nominal value; value for x can be +12, –12, or +5)  
1. Check connections to the power subsystem.  
2. Check the power supply.  
3. Check the power cage assembly.  
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Chapter 5 Troubleshooting the System Hardware  
Symptoms and Solutions  
System Shutdown  
Use Table 5-26 and Table 5-27 for troubleshooting when experiencing system  
shutdown related to voltage or temperature problems.  
Table 5-26  
Voltage-Related System Shutdown  
Error Message  
Cause and Action  
System shutoff due to x current over max value  
See the “Checking the Power Subsystem” section  
(level—critical; system drawing too much current on page 5-11.  
on voltage x bus)  
System shutoff due to xV overvoltage  
(level—critical; system shutoff due to x supply  
overvoltage)  
1. Check the power supply connectors.  
2. Check the power supply.  
3. Check the power cage assembly.  
1. Check the power supply connectors.  
2. Check the power supply.  
System shutoff due to x undervoltage  
(level—critical; system shutoff due to x supply  
undervoltage)  
3. Check the power cage assembly.  
System shutoff due to VRM x overvoltage  
The VRM x needs to be replaced. Have the system  
serviced.  
System shutoff due to excessive (< 240 VAC)  
loading  
1. See the “Checking the Power Subsystem”  
section on page 5-11.  
2. Cycle AC power on and off.  
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Symptoms and Solutions  
Table 5-27  
Temperature-Related System Shutdown  
Action  
Message  
System shutoff due to board overtemperature  
(level–critical; board is over temperature)  
cooled; see the “System Reliability  
Considerations” section on page 2-6.  
2. The board needs to be replaced. Have the  
system serviced.  
System shutoff due to CPU x overtemperature  
(level–critical; CPU x is over temperature)  
cooled; see the “System Reliability  
Considerations” section on page 2-6.  
2. CPU x needs to be replaced. Have the system  
System shutoff due to CPU x undertemperature  
(level–critical; CPU x is under temperature)  
operating specifications; see the Appendix A,  
“Wide Area Application Engine 7326 Hardware  
Specifications.”  
System shutoff due to high ambient temperature Ambient temperature must be within normal  
(level–critical; high ambient temperature)  
operating specifications; see the Appendix A,  
“Wide Area Application Engine 7326 Hardware  
Specifications.”  
System shutoff due to system board under  
Ambient temperature must be within normal  
temperature (level–critical; system board is under operating specifications; see the Appendix A,  
temperature)  
“Wide Area Application Engine 7326 Hardware  
Specifications.”  
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Symptoms and Solutions  
Host Built-In Self-Test  
Table 5-28 describes the host Built-In Self-Test (BIST) error message.  
Table 5-28  
Host BIST Error Message  
Error Message  
Action  
Host fail (level—informational; built-in self-test  
for the host failed)  
1. The microprocessor might need to be  
reseated. Contact your service representative.  
2. The VRM might need to be reseated. Contact  
your service representative.  
3. The microprocessor CPU needs to be  
replaced. Have the system serviced.  
Bus Fault Messages  
Table 5-29 describes the bus fault error messages.  
Table 5-29  
Bus Fault Messages  
Bus Fault Message  
Cause and Action  
Failure reading I2C device.  
Check devices on bus 0.  
1. Check the memory DIMMs.  
2. Check the system board.  
Failure reading I2C device.  
Check devices on bus 1.  
1. The I2C cable between the operator information  
panel and the system board (J22) might need to be  
reseated. Contact your service representative.  
2. Check the operator information panel.  
3. Check the system board.  
Failure reading I2C device.  
Check devices on bus 2.  
1. The cable between the system board and the power  
supply (power cage assembly) (J10) might need to  
be reseated. Contact your service representative.  
2. Check the power cage assembly.  
3. Check the power supply.  
4. Check the system board.  
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Symptoms and Solutions  
Table 5-29  
Bus Fault Messages (continued)  
Bus Fault Message  
Cause and Action  
Failure reading I2C device.  
Check devices on bus 3.  
Error message pertains to DASD devices, which are  
not supported in Cisco ACNS software.  
Failure reading I2C device.  
Check device on bus 4.  
Check the system board.  
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Symptoms and Solutions  
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A P P E N D I X A  
Wide Area Application Engine 7326  
This appendix provides hardware specifications for the WAE-7326 appliance and  
the optional Cisco WAE inline network adapter. It contains the following sections:  
Appliance Specifications, page A-1  
Adapter Specifications, page A-5  
Appliance Specifications  
Table A-1 provides a summary of the features and specifications of the Wide Area  
Application Engine (WAE) 7326.  
Table A-1  
WAE 7326 Features and Specification  
Specification  
Description  
Microprocessor  
2 3.2-GHz Nocona processors  
1 MB Level 2 cache  
800-MHz front-side bus (FSB)  
Note  
Use the Configuration/Setup utility program  
to determine the type and speed of the  
microprocessors.  
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Appendix A Wide Area Application Engine 7326 Hardware Specifications  
Appliance Specifications  
Table A-1  
WAE 7326 Features and Specification (continued)  
Memory  
Minimum: 512 MB  
Maximum: 16 GB  
Type: 2-way interleaved PC3200, ECC DDR II  
SDRAM, registered DIMMs only  
Sizes: 256 MB, 512 MB, 1 GB, or 2 GB  
CD-ROM  
Drives standard  
Expansion bays  
6 hot-swap, 3.5-inch disk drive bays  
1 5.25-inch (13.34-cm) bay (CD-ROM drive  
installed)  
Hot-swap Fans  
Minimum: 6  
Maximum: 12—Provide redundant cooling  
Hot-swap Power supplies 625 watts (100–240 V AC)  
Minimum: 1  
Maximum: 2—Provide redundant power  
2 PCI-X non-hot-pluggable 133-MHz/64-bit  
Expansion slots  
Size  
2 PCI-X non-hot-pluggable 100-MHz/64-bit  
(low profile)  
Height: 3.36 in. (85.4 mm)  
Depth: 27.64 in. (702.0 mm)  
Width: 17.5 in. (443.6 mm)  
Weight  
Weight: 46.5 lb (21.09 kg) to 64 lb (29.03 kg)  
depending upon configuration  
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Appendix A Wide Area Application Engine 7326 Hardware Specifications  
Appliance Specifications  
Table A-1  
WAE 7326 Features and Specification (continued)  
Integrated functions  
Baseboard management controller  
Two Broadcom 10/100/1000 Ethernet  
controllers (dual-port design) with Wake on  
LAN® support  
One serial port  
One external and one internal Ultra320 SCSI  
port (dual-channel controller with integrated  
RAID)  
Note  
The baseboard management controller is  
also known as the service processor.  
Electrical Input  
Sine wave input (50 - 60 Hz) required  
Input voltage range automatically selected  
Input voltage low range:  
Minimum: 100 V AC  
Maximum: 137 V AC  
Input voltage high range:  
Minimum: 200 V AC  
Maximum: 240 V AC  
Input kilovolt-amperes (kVA) approximately:  
Minimum: 0.36 kVA  
Maximum: 0.83 kVA  
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Appendix A Wide Area Application Engine 7326 Hardware Specifications  
Appliance Specifications  
Table A-1  
WAE 7326 Features and Specification (continued)  
Environment  
Air temperature:  
Server on: 50 to 95° F (10 to 35° C);  
altitude: 0 to 2133 m (6998.0 ft)  
Server off: 50° to 109.4° F (10° to 43° C);  
maximum altitude: 2133 m (6998.0 ft)  
Humidity  
Server on: 8% to 80%  
Server off: 8% to 80%  
1
2
Acoustical noise  
Declared sound power, idle: 6.6 bel  
emissions  
Declared sound power, operating: 6.6 bel  
3
4
Heat Output  
Minimum configuration: 1230 Btu (360 watts)  
Maximum configuration: 2840 Btu (830 watts)  
1. These levels were measured in controlled acoustical environments according to the procedures  
specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are  
reported in accordance with ISO 9296. Actual sound-pressure levels in a given location might  
exceed the average values stated because of room reflections and other nearby noise sources. The  
declared sound-power levels indicate an upper limit, below which a large number of computers  
will operate.  
2. In acoustics, logarithm of the ratio of a quantity to a reference quantity of the same kind is called  
a level. The base of the logarithm (always ten, unless otherwise specified), the reference quantity,  
and the kind of level shall be specified.bel is a unit of level when the base of the logarithm is ten,  
and the quantities concerned are proportional to power.  
3. Power consumption and heat output vary depending on the number and type of optional features  
installed, and the power-management optional features in use.  
4. British Thermal Unit  
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Adapter Specifications  
Adapter Specifications  
Table A-2 describes the Fibre Channel adapter specifications.  
Table A-2  
Fibre Channel adapter  
Fibre Channel Adapter Specifications  
Bus type: Fiber-optic media (shortwave 50-micron)  
Bus transfer rate: 2 gigabits per second (Gbps) maximum at half duplex  
and 4 Gbps at full duplex  
1
Protocols: Supports FCP -SCSI protocol  
1. FCP = Fibre Channel Protocol  
Table A-3 describes the inline network adapter technical and general  
specifications.  
Note  
The minimum software release required for the inline network adapter is  
WAAS 4.0.7.  
Table A-3  
Inline Network Adapter Specifications  
Specification  
Description  
Copper Gigabit Ethernet Specifications  
IEEE standard  
Gigabit Ethernet, 1000BASE-T  
Fast Ethernet, 100BASE-T  
Ethernet, 10BASE-T  
Full duplex and half duplex  
Autonegotiation  
Supports both half-duplex and full-duplex operation in all  
operating speeds  
Autonegotiates between full-duplex and half-duplex  
operations and between 1000-Mbps, 100-Mbps, and  
10-Mbps speeds  
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Adapter Specifications  
Table A-3  
Inline Network Adapter Specifications (continued)  
Specification  
Description  
Data transfer rate  
1000-Mbps, 100-Mbps, and 10-Mbps speeds per port in  
half-duplex mode  
2000-Mbps, 200-Mbps, and 20-Mbps speeds per port in  
full-duplex mode  
General Technical Specifications  
Interface standard  
PCI v2.2 32/64 bit, 33/66 MHz  
PCI-X v1.0 32/64 bit, 66/100/133 MHz  
6.6 in. x 4.2 in. (167.64 mm x 106.68 mm)  
Universal 64-bit connector  
Size  
PCI connector  
PCI voltage  
+12V (minimum 11.4V, maximum 12.6V)  
+3.3V (minimum 3.0V, maximum 3.6V)  
6.18 oz (175 grams)  
Weight  
Operating humidity  
Operating temperature  
Storage temperature  
0 to 90 percent, noncondensing  
o
o
o
o
32 to –122 F (0 to 50 C)  
o
o
o
o
–4 to –149 F (–20 to –65 C)  
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A P P E N D I X B  
Maintaining the Wide Area  
Application Engine  
Application Engine (WAE) in good operating condition and minimize the need for  
costly, time-consuming service procedures. This chapter contains maintenance  
procedures that you should perform regularly.  
This chapter covers the tasks required for maintaining a WAE or a WAE farm:  
Maintaining Your Site Environment, page B-1  
Using Power Protection Devices, page B-7  
Maintaining Your Site Environment  
An exhaust fan in the power supply cools the power supply and system by drawing  
air in through various openings in the system and blowing it out the back.  
However, the fan also draws dust and other particles into the system, causing  
contaminant buildup, which results in an increase in the system’s internal  
temperature and interferes with the operation of various system components.  
To avoid these conditions, we recommend keeping your work environment clean  
to reduce the amount of dust and dirt around the system, thereby reducing the  
amount of contaminants drawn into the system by the power supply fan.  
This section discusses various environmental factors that can adversely affect  
system performance and longevity.  
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Temperature  
Temperature extremes can cause a variety of problems, including premature aging  
and failure of chips or mechanical failure of devices. Extreme temperature  
fluctuations can cause chips to become loose in their sockets and can cause  
expansion and contraction of disk drive platters, resulting in read or write data  
errors.  
To minimize the negative effects of temperature on system performance, follow  
these guidelines:  
Ensure that the system is operated in an environment no colder than 32° F  
(0° C) or hotter than 104° F (40° C).  
Ensure that the system has adequate ventilation. Do not place it within a  
closed-in wall unit or on top of cloth, which can act as insulation. Do not  
place it where it will receive direct sunlight, particularly in the afternoon. Do  
not place it next to a heat source of any kind, including heating vents during  
winter.  
Adequate ventilation is particularly important at high altitudes. System  
performance may not be optimum when the system is operating at high  
temperatures as well as high altitudes.  
Make sure that all slots and openings on the system remain unobstructed,  
especially the fan vent on the back of the system.  
Clean the system at regular intervals to avoid any buildup of dust and debris,  
which can cause a system to overheat.  
If the system has been exposed to abnormally cold temperatures, allow a  
2-hour warm-up period to bring it up to normal operating temperature before  
turning it on. Failure to do so may cause damage to internal components,  
particularly the hard disk drive.  
If intermittent system failures are noticed, try reseating any socketed chips,  
which might have become loose because of temperature fluctuations.  
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Humidity  
High-humidity conditions can cause moisture migration and penetration into the  
system. This moisture can cause corrosion of internal components and  
degradation of properties such as electrical resistance and thermal conductivity.  
Extreme moisture buildup inside the system can result in electrical shorts, which  
can cause serious damage to the system.  
Each system is rated to operate at 5 to 95 percent relative humidity, with a  
humidity gradation of 10 percent per hour. Buildings in which climate is  
controlled by air conditioning in the warmer months and by heat during the colder  
months usually maintain an acceptable level of humidity for system equipment.  
However, if a system is located in an unusually humid location, a dehumidifier can  
be used to maintain the humidity within an acceptable range.  
Altitude  
Operating a system at high altitude (low pressure) reduces the efficiency of forced  
and convection cooling and can result in electrical problems related to arcing and  
corona effects. This condition can also cause sealed components with internal  
pressure, such as electrolytic capacitors, to fail or perform at reduced efficiency.  
Each system is rated to operate at a maximum altitude of 6500 feet (2000 meters)  
and can be stored at a maximum altitude of 15,000 feet (4570 meters).  
Dust and Particles  
A clean operating environment can greatly reduce the negative effects of dust and  
other particles, which act as insulators and interfere with the operation of a  
system’s mechanical components. In addition to regular cleaning, you should  
follow these guidelines to deter contamination of the system equipment:  
Do not permit smoking anywhere near the system.  
Do not permit food or drink near the system.  
Use dust covers when the system is not in use.  
Close windows and outside doors to keep out airborne particles.  
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Maintaining Your Site Environment  
Corrosion  
The oil from a person’s fingers or prolonged exposure to high temperature or  
humidity can corrode the gold-plated edge connectors and pin connectors on  
various devices in the system. This corrosion on system connectors is a gradual  
process that can eventually lead to intermittent failures of electrical circuits.  
To prevent corrosion, you should avoid touching contacts on boards and cards.  
Protecting the system from corrosive elements is especially important in moist  
and salty environments, which tend to promote corrosion. Also, as a further  
deterrent to corrosion, the system should not be used in extreme temperatures, as  
explained in the “Temperature” section on page B-2.  
Electrostatic Discharge  
Electrostatic discharge (ESD) results from the buildup of static electricity on the  
human body and certain other objects. This static electricity is often produced by  
simple movements such as walking across a carpet. ESD is a discharge of a static  
electrical charge that occurs when a person whose body contains such a charge  
touches a component in the system. This static discharge can cause components,  
especially chips, to fail. ESD is a problem particularly in dry environments where  
the relative humidity is below 50 percent.  
To reduce the effects of ESD, you should observe the following guidelines:  
Wear a grounding wrist strap. If a grounding wrist strap is unavailable, touch  
an unpainted metal surface on the chassis periodically to neutralize any static  
charge.  
Keep components in their antistatic packaging until they are installed.  
Avoid wearing clothing made of wool or synthetic materials.  
Electromagnetic and Radio Frequency Interference  
Electromagnetic interference (EMI) and radio frequency interference (RFI) from  
a system can adversely affect devices such as radio and television (TV) receivers  
operating near the system. Radio frequencies emanating from a system can also  
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Maintaining Your Site Environment  
interfere with cordless and low-power telephones. Conversely, RFI from  
high-power telephones can cause spurious characters to appear on the system’s  
monitor screen.  
RFI is defined as any EMI with a frequency above 10 kilohertz (kHz). This type  
of interference can travel from the system to other devices through the power  
cable and power source or through the air like transmitted radio waves. The  
Federal Communications Commission (FCC) publishes specific regulations to  
limit the amount of EMI and RFI emitted by computing equipment. Each system  
meets these FCC regulations.  
To reduce the possibility of EMI and RFI, follow these guidelines:  
Operate the system only with the system cover installed.  
Ensure that the screws on all peripheral cable connectors are securely  
fastened to their corresponding connectors on the back of the system.  
Always use shielded cables with metal connector shells for attaching  
peripherals to the system.  
Magnetism  
Because they store data magnetically, hard disk drives are extremely susceptible  
to the effects of magnetism. Hard disk drives should never be stored near magnetic  
sources such as the following:  
Monitors  
TV sets  
Printers  
Telephones with real bells  
Fluorescent lights  
Shock and Vibration  
Excessive shock can damage the function, external appearance, and physical  
structure of a system. Each system has been designed to operate properly even  
after withstanding a minimum of six consecutively executed shock pulses in the  
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positive and negative x, y, and z axes (one pulse on each side of the system). Each  
shock pulse can measure up to 5 gravities (G) for up to 11 milliseconds (ms). In  
storage, the system can withstand shock pulses of 20 G for 11 ms.  
Excessive vibration can cause the same problems as mentioned earlier for shock,  
as well as causing components to become loose in their sockets or connectors.  
Systems can be subject to significant vibration when being transported by vehicle  
or when operated in an environment with machinery that causes vibration.  
Power Source Interruptions  
Systems are especially sensitive to variations in voltage supplied by the AC power  
source. Overvoltage, undervoltage, and transients (or spikes) can erase data from  
memory or even cause components to fail. To protect against these types of  
problems, power cables should always be properly grounded and one or both of  
the following methods should be used:  
Use one of the power protection devices described in the “Using Power  
Protection Devices” section on page B-7.  
Place the system on a dedicated power circuit (rather than sharing a circuit  
with other heavy electrical equipment). In general, do not allow the system to  
share a circuit with any of the following:  
Copier machines  
Air conditioners  
Vacuum cleaners  
Space heaters  
Power tools  
Teletype machines  
Adding machines  
Laser printers  
Facsimile machines  
Any other motorized equipment  
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Using Power Protection Devices  
Besides these appliances, the greatest threats to a system’s supply of power are  
surges or blackouts caused by electrical storms. Whenever possible, turn off the  
system and any peripherals and unplug them from their power sources  
during thunderstorms.  
If a blackout occurs—even a temporary one—while the system is turned on, turn  
off the system immediately and disconnect it from the electrical outlet. Leaving  
the system on may cause problems when the power is restored; all other  
appliances left on in the area can create large voltage spikes that can damage  
the system.  
Using Power Protection Devices  
A number of devices are available that protect against power problems such as  
power surges, transients, and power failures. The following subsections describe  
some of these devices.  
Surge Protectors  
Surge protectors are available in a variety of types and usually provide a level of  
protection commensurate with the cost of the device. Surge protectors prevent  
voltage spikes, such as those caused during an electrical storm, from entering a  
system through the electrical outlet. Surge protectors, however, do not offer  
protection against brownouts, which occur when the voltage drops more than  
20 percent below the normal AC line voltage level.  
Line Conditioners  
Line conditioners go beyond the overvoltage protection of surge protectors. Line  
conditioners keep a system’s AC power source voltage at a fairly constant level  
and therefore can handle brownouts. Because of this added protection, line  
conditioners cost more than surge protectors—up to several hundred dollars.  
However, these devices cannot protect against a complete loss of power.  
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Using Power Protection Devices  
Uninterruptible Power Supplies  
Uninterruptible power supply (UPS) systems offer the most complete protection  
against variations in power because they use battery power to keep the system  
running when AC power is lost. The battery is charged by the AC power while it  
is available, so once AC power is lost, the battery can provide power to the system  
for a limited amount of time—from 15 minutes to an hour or so—depending on  
the UPS system.  
UPS systems range in price from a few hundred dollars to several thousand  
dollars, with the more expensive units allowing you to run larger systems for a  
longer period of time when AC power is lost. UPS systems that provide only  
5 minutes of battery power let you conduct an orderly shutdown of the system, but  
are not intended to provide continued operation. Surge protectors should be used  
with all UPS systems, and the UPS system should be Underwriters Laboratories  
(UL) safety-approved.  
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A P P E N D I X C  
Using the Configuration/Setup Utility  
This appendix describes the Configuration/Setup Utility program and contains the  
following sections:  
About the Configuration/Setup Utility Program, page C-1  
Starting the Configuration/Setup Utility Program, page C-2  
Configuration/Setup Utility Menu Options, page C-2  
About the Configuration/Setup Utility Program  
The Configuration/Setup Utility program is part of the basic input/output system  
(BIOS) code in your WAE device. Use the Configuration/Setup Utility program  
to accomplish the following tasks:  
View configuration information  
View and change assignments for devices and I/O ports  
Set the date and time  
Set and change passwords  
Set and change the startup characteristics of the device and the order of  
startup devices (startup-drive sequence)  
Set and change settings for advanced hardware features  
View, set, and change settings for power-management features  
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Appendix C Using the Configuration/Setup Utility Program  
Starting the Configuration/Setup Utility Program  
View and clear the error log  
Enable USB keyboard and mouse support  
Starting the Configuration/Setup Utility Program  
To start the Configuration/Setup Utility program, follow these steps:  
Step 1  
Step 2  
Turn on the device.  
When the prompt Press F1 for Configuration/Setup appears, press F1.  
If you have set both a user (power-on) password and a supervisor (administrator)  
password, you must type the supervisor password to access the full  
Configuration/Setup Utility menu. If you do not type the supervisor password, a  
limited Configuration/Setup Utility menu is available.  
Step 3  
Step 4  
Follow the instructions in the window.  
Choose settings to view or change.  
Configuration/Setup Utility Menu Options  
The following choices are on the Configuration/Setup Utility main menu.  
Depending on the version of your BIOS code, some menu choices might differ  
slightly from these descriptions.  
System Summary  
Choose this option to view configuration information, including the type, speed,  
and cache sizes of the microprocessors and the amount of installed memory. When  
you make configuration changes through other options in the Configuration/Setup  
Utility program, the changes are reflected in the system summary; you cannot  
change settings directly in the system summary.  
This option is on the full and limited Configuration/Setup Utility menu.  
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Appendix C Using the Configuration/Setup Utility Program  
Configuration/Setup Utility Menu Options  
System Information  
Choose this option to view information about your device. When you make  
changes through other options in the Configuration/Setup Utility program, some  
of those changes are reflected in the system information; you cannot change  
settings directly in the system information.  
This option is on the full Configuration/Setup Utility menu only.  
Product Data  
Choose this option to view the machine type and model of your device, the serial  
number, and the revision level or issue date of the BIOS code stored in electrically  
erasable programmable ROM (EEPROM).  
Devices and I/O Ports  
Choose this option to view or change assignments for devices and input/output  
(I/O) ports.  
Choose this option to enable or disable integrated SCSI and Ethernet controllers  
and all standard ports (such as serial and parallel). If you disable a device, it  
cannot be configured, and the operating system will not be able to detect it (this  
is equivalent to disconnecting the device). If you disable the integrated Ethernet  
controller and no Ethernet adapter is installed, the device will have no Ethernet  
capability. If you disable the integrated USB controller, the device will have no  
USB capability; to maintain USB capability, make sure that Enabled is selected  
for the USB Host Controller and USB BIOS Legacy Support options.  
This option is on the full Configuration/Setup Utility menu only.  
Start Options  
Choose this option to view or change the start options. Startup sequences take  
effect when you start the device. The startup sequence specifies the order in which  
the device checks devices to find a boot record. The device starts from the first  
boot record that it finds.  
This option is on the full Configuration/Setup Utility menu only.  
Date and Time  
Choose this option to set the date and time in the device, in 24-hour format  
(hour:minute:second). This option is on the full Configuration/Setup Utility menu  
only.  
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Appendix C Using the Configuration/Setup Utility Program  
Configuration/Setup Utility Menu Options  
System Security  
Choose this option to set passwords. This option is on the full  
Configuration/Setup Utility menu only.  
Advanced Setup  
Choose this option to change settings for advanced hardware features.  
Caution  
The device might malfunction if these options are incorrectly configured. Follow  
the instructions in the window carefully.  
This option is on the full Configuration/Setup Utility menu only.  
Power Management  
Choose this option to enable or disable the automatic power-on feature.  
Error Log  
Choose this option to view the three most recent error codes and messages that the  
system generated during POST. You can use the arrow keys to move between  
pages in the error log. Choose Clear error logs to clear the POST error log.  
Save Settings  
Choose this option to save the changes you have made in the settings.  
Restore Settings  
Choose this option to cancel the changes you have made in the settings and restore  
the previous settings.  
Load Default Settings  
Choose this option to cancel the changes you have made in the settings and restore  
the factory settings.  
Exit Setup  
Choose this option to exit from the Configuration/Setup Utility program. If you  
have not saved the changes you have made in the settings, you are asked whether  
you want to save the changes or exit without saving them.  
Cisco Wide Area Application Engine 7326 Hardware Installation Guide  
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C-4  
I N D E X  
installing 4-12  
removing 4-1  
A
ACNS software  
bus fault error messages 5-66  
Content Engine mode 1-5  
AC power  
specifications A-3  
adapters  
considerations 4-5  
cables  
connecting 3-12  
inline 1-16  
cabling requirements  
inline network adapter 1-19  
inline network adapter (examples) 1-22  
cautions  
installing 4-6  
PCI bus, identification 4-5  
altitude  
guidelines B-3  
description of xiv  
CD-ROM drive  
problems 5-44  
B
Configuration/Setup Utility program  
using C-1  
back panel  
LEDs (figure) 1-9  
LEDs (table) 1-11  
beeps  
lack of  
troubleshooting 5-33  
connections  
cables 3-12  
power 3-13  
troubleshooting 5-3  
connectors and ports  
inline network adapter 1-18  
locations 1-11  
beep symptoms 5-28  
bezel  
Cisco Wide Area Application Engine 7326 Hardware Installation Guide  
OL-6831-02  
IN-1  
 
Index  
Content Engine  
starting 5-9  
troubleshooting with 5-5  
diagnostics LEDs  
Light Path 5-19  
diagnostic tools  
overview 5-5  
document  
front panel control buttons 1-6  
functional description 1-4  
installing 3-5  
maintaining B-1  
removing or replacing 3-14  
control buttons 1-7  
conventions  
conventions xiii  
drives  
document xiii  
corrosion  
installing 4-13  
internal 4-13  
preventing damage B-4  
cover  
dust  
installing 4-12  
preventing damage B-3  
removing 4-1  
CPU diagnostic panel LED 5-20  
electromagnetic interference  
See EMI  
D
DASD diagnostic panel LED 5-20  
DC power  
electrostatic discharge  
See ESD  
installation precautions 2-6  
diagnostic error codes 5-37  
diagnostic panel  
EMI  
preventing effects of B-4  
environment  
error definitions (table) 5-34  
LEDs  
maintaining B-1  
error codes  
figure 5-19  
definitions 5-37  
format 5-7  
table 5-20  
diagnostic programs  
overview 5-7  
error logs  
viewing 5-10  
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IN-2  
ESD  
preventing damage 2-7, B-4  
hard disk drive  
Ethernet 1 activity LED 1-10  
Ethernet 1 link status LED 1-10  
Ethernet 2 activity LED 1-10  
Ethernet controller  
installing 4-13  
problems 5-45  
hardware  
troubleshooting 5-1  
hardware option  
troubleshooting 5-12  
troubleshooting (chart) 5-13  
Ethernet port  
problems 5-47  
host BIST error messages 5-66  
humidity  
connector pinouts 1-13  
expansion enclosure  
maintenance guidelines B-3  
problems 5-44  
F
I/O connectors 1-11  
inline network adapter  
cabling examples 1-22  
cabling requirements 1-19  
description 1-16  
specifications A-5  
installation  
FAN diagnostic panel LED 5-20  
fan error messages 5-62  
Fibre Channel adapter  
connector 1-15  
LEDs 1-11  
PCI slot 3 (note) 1-11  
specifications (table) A-5  
filler panel  
rack 3-5  
tabletop 3-11  
hard disk drive bay 4-13  
front panel  
warnings 2-1  
installing  
figure 1-6  
adapters 4-6  
LEDs 1-7  
bezel 4-12  
cover 4-12  
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IN-3  
Index  
drives 4-13  
M
non-hot-pluggable adapters 4-6  
intermittent problems  
troubleshooting 5-45  
magnetism  
preventing effects of B-5  
maintenance B-1 to B-7  
L
problems 5-46  
MEMORY diagnostic panel LED 5-20  
messages  
LEDs  
back panel (figure) 1-9  
back panel (table) 1-11  
checking 3-14  
diagnostic 5-7  
microprocessor  
problems 5-46  
description 1-7, 1-10  
diagnosing problems using 5-15  
diagnostic panel  
figure 5-19  
network  
table 5-20  
connection problems 5-12  
removing Content Engine from 3-14  
NMI diagnostic panel LED 5-20  
no beep symptoms 5-33  
front panel (table) 1-7  
front view 1-6  
inline network adapter 1-18  
power supply 5-16  
rear view 1-9, 1-12, 3-12  
troubleshooting 5-15  
Light Path Diagnostics  
LEDs 5-19  
NONREDUNDANT diagnostic panel  
LED 5-20  
O
using 5-15, 5-16, 5-21  
line conditioners  
using B-7  
operating requirements  
minimum configuration 5-12  
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IN-4  
LEDs  
table 5-16  
troubleshooting with 5-16  
problems 5-51  
P
PCI bus configuration 4-5  
PCI BUS diagnostic panel LED 5-20  
PCI or PCI-X adapters  
installing 4-6  
specifications A-2  
using uninterruptible B-8  
ports  
POWER SUPPLY 1 diagnostic panel LED 5-20  
POWER SUPPLY 2 diagnostic panel LED 5-20  
problem solving  
and connectors  
inline network adapter 1-18  
Ethernet  
overview 5-1  
connecting 1-13  
tips 5-27  
serial  
connecting 1-13  
POST  
description 5-6  
rack installation 3-5  
rack requirements 3-2  
radio frequency interference  
See RFI  
error codes 5-52  
power  
connecting to system 3-13  
error messages 5-63  
problems 5-48  
Remind button  
description 5-21  
power control button 1-7  
power on LED 1-7  
power-on self-test  
See POST  
removing or replacing  
Content Engine 3-14  
reset button 1-7  
RFI  
power source interruptions  
preventing damage from B-6  
power subsystem  
troubleshooting 5-11  
power supplies  
preventing effects of B-4  
S
safety  
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IN-5  
Index  
general precautions 2-4  
safety warnings 2-1  
SCSI  
tables 5-28  
system board LEDs  
figure 5-17  
adapter boot option 4-6  
error codes 5-60  
SCSI port  
system error LED  
description 5-33  
troubleshooting with 5-16  
system identification LED 1-8  
system problems  
connector pinout 1-15  
serial port  
connector pinout 1-14  
description 1-13  
problems 5-49  
identifying 5-2  
system reliability 2-6  
system shutdown problems 5-64  
SERVICE PROCESSOR BUS diagnostic panel  
LED 5-20  
service processor error codes 5-60  
shock  
tabletop installation  
procedure 3-11  
preventing damage B-5  
short circuit 5-11  
temperature  
site environment  
error messages 5-61  
maintenance guidelines B-2  
TEMPERATURE diagnostic panel LED 5-20  
temperature-related system shutdown 5-65  
test log  
maintenance factors B-1  
software problems  
troubleshooting 5-50  
specifications  
Fibre Channel adapter (table) A-5  
status LEDs 1-9, 1-12, 3-12  
troubleshooting 5-15  
surge protectors  
viewing 5-10  
troubleshooting  
connections 5-3  
diagnostic tools 5-5  
Ethernet controller 5-12  
LEDs 5-15  
using B-7  
switches  
troubleshooting 5-3  
symptoms and solutions  
network connections 5-12  
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IN-6  
power subsystem 5-11  
switches 5-3  
WCCP 1-5  
Web Cache Communication Protocol. See  
WCCP  
system hardware 5-1  
trouble indicators 5-15  
undetermined problems 5-25  
using diagnostic programs 5-5  
Wide Area Application Engine. See WAE  
Wide Area Application Services software. See  
working inside Content Engine with power  
on 2-7  
U
undetermined problems  
troubleshooting 5-25  
uninterruptible power supplies  
using B-8  
V
vibration  
preventing damage B-5  
voltage-related system shutdown 5-64  
VRM diagnostic panel LED 5-20  
W
WAAS software  
description 1-4  
WAFS software  
File Engine mode 1-5  
warnings  
installation 2-1  
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IN-7  
Index  
Cisco Wide Area Application Engine 7326 Hardware Installation Guide  
OL-6831-02  
IN-8  

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