Cisco Systems 7970G User Manual

Cisco Unified IP Phone

Administration Guide for

Cisco Unified CallManager 5.1 (SIP)

Cisco Unified IP Phones 7970G/7971G-GE

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Text Part Number: OL-11524-01

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Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 7970G/7971G-GE

C O N T E N T S

Preface xv

Overview xv

Audience xv

Organization xvi

Related Topics

•

Understanding the SIP Protocol, page 1-8

Understanding Interactions with Other Cisco Unified IP Communications

Products, page 2-2

•

Understanding the Phone Startup Process, page 2-9

Network Configuration Menu, page 4-7

Understanding the SIP Protocol

Session Initiation Protocol (SIP) is the Internet Engineering Task Force (IETF)

standard for multimedia conferencing over IP. SIP is an ASCII-based,

application-layer control protocol (defined in RFC 3261) that can be used to

establish, maintain, and terminate calls between two or more endpoints.

Like other VoIP protocols, SIP is designed to address the functions of signaling

and session management within a packet telephony network. Signaling allows call

information to be carried across network boundaries. Session management

provides the ability to control the attributes of an end-to-end call.

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Chapter 1 An Overview of the Cisco Unified IP Phone

What Features are Supported on the Cisco Unified IP Phones 7970G/7971G-GE?

What Features are Supported on the Cisco

Unified IP Phones 7970G/7971G-GE?

The Cisco Unified IP Phone functions much like a digital business phone,

allowing you to place and receive telephone calls. In addition to traditional

telephony features, the Cisco Unified IP Phone includes features that enable you

to administer and monitor the phone as a network device.

This section covers the following topics:

•

Feature Overview, page 1-9

Configuring Telephony Features, page 1-10

Configuring Network Parameters Using the Cisco Unified IP Phone,

page 1-11

•

Providing Users with Feature Information, page 1-11

Feature Overview

Cisco Unified IP Phones provide traditional telephony functionality, such as call

forwarding and transferring, redialing, speed dialing, conference calling, and

voice messaging system access. Cisco Unified IP phones also provide a variety of

other features. For an overview of the telephony features that the

Cisco Unified IP Phone supports, see the “Telephony Features Available for the

Phone” section on page 5-2 .

As with other network devices, you must configure Cisco Unified IP Phones to

prepare them to access Cisco Unified CallManager and the rest of the IP network.

By using DHCP, you have fewer settings to configure on a phone, but can

manually configure an IP address, TFTP server, and subnet mask if your network

requires it. For instructions on configuring the network settings on the

Cisco Unified IP Phones, see Chapter 4, “Configuring Settings on the

Cisco Unified IP Phone.”

The Cisco Unified IP Phone can interact with other services and devices on your

IP network to provide enhanced functionality. For example, you can integrate the

Cisco Unified IP Phones with the corporate Lightweight Directory Access

Protocol 3 (LDAP3) standard directory to enable users to search for co-workers

contact information directly from their IP phones. You can also use XML to

enable users to access information such as weather, stocks, quote of the day, and

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Chapter 1 An Overview of the Cisco Unified IP Phone

What Features are Supported on the Cisco Unified IP Phones 7970G/7971G-GE?

other web-based information. For information about configuring such services,

see the “Configuring Corporate Directories and Personal Directories” section on

page 5-13 and the “Setting Up Services” section on page 5-16.

Finally, because the Cisco Unified IP Phone is a network device, you can obtain

detailed status information from it directly. This information can assist you with

troubleshooting any problems users might encounter when using their IP phones.

See Chapter 7, “Viewing Model Information, Status, and Statistics on the Cisco

Unified IP Phone,” for more information.

Related Topics

•

Configuring Settings on the Cisco Unified IP Phone, page 4-1

Configuring Features, Templates, Services, and Users, page 5-1

Troubleshooting and Maintenance, page 9-1

Configuring Telephony Features

You can modify certain settings for the Cisco Unified IP Phone from the

Cisco Unified CallManager Administration application. Use this web-based

application to set up phone registration criteria and calling search spaces, to

configure corporate directories and services, and to modify phone button

templates, among other tasks. See the “Telephony Features Available for the

Phone” section on page 5-2 and Cisco Unified CallManager Administration

Guide for additional information.

In some places, this manual provides partial instructions for procedures that

involve Cisco Unified CallManager Administration. These instructions are

intended to point you to the appropriate page in the Cisco Unified CallManager

application and to provide some initial guidance.

For more information about the Cisco Unified CallManager Administration

application, refer to Cisco Unified CallManager documentation, including Cisco

Unified CallManager Administration Guide. You can also use the

context-sensitive help available within the application for guidance. Access

context-sensitive help by choosing Help > This Page from the main menu bar.

You can access the complete Cisco Unified CallManager documentation suite at

this location:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

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Chapter 1 An Overview of the Cisco Unified IP Phone

What Features are Supported on the Cisco Unified IP Phones 7970G/7971G-GE?

Configuring Network Parameters Using the Cisco Unified IP

Phone

You can configure parameters such as DHCP, TFTP, and IP settings on the phone

itself. You can also obtain statistics about a current call or firmware versions on

the phone.

For more information about configuring features and viewing statistics from the

phone, see Chapter 4, “Configuring Settings on the Cisco Unified IP Phone,” and

see Chapter 7, “Viewing Model Information, Status, and Statistics on the Cisco

Unified IP Phone.”

Providing Users with Feature Information

If you are a system administrator, you are likely the primary source of information

for Cisco Unified IP Phone users in your network or company. To ensure that you

distribute the most current feature and procedural information, familiarize

yourself with Cisco Unified IP Phone documentation. Make sure to visit the

Cisco Unified IP Phone web site:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

From this site, you can view various user guides. For complete ordering

information, see the “Obtaining Documentation” section on page -Boilerplate 1.

In addition to providing users with documentation, it is important to inform them

about available Cisco Unified IP Phone features—including features specific to

your company or network—and about how to access and customize those

features, if appropriate.

For a summary of some of the key information that phone users need their system

administrators to provide, see Appendix A, “Providing Information to Users Via

a Website.”

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Chapter 1 An Overview of the Cisco Unified IP Phone

Understanding Security Features for Cisco Unified IP Phones

Understanding Security Features for Cisco Unified IP

Phones

Implementing security in the Cisco Unified CallManager system prevents identity

theft of the phone and Cisco Unified CallManager server, prevents data

tampering, and prevents call signaling and media stream tampering.

To alleviate these threats, the Cisco IP telephony network establishes and

maintains authenticated and encrypted communication streams between a phone

and the server, digitally signs files before they are transferred to a phone, and

encrypts media streams and call signaling between Cisco Unified IP phones.

The Cisco Unified IP Phones 7970G/7971G-GE (SIP) use the SIP Phone security

profile, which defines whether the device is nonsecure, authenticated, or

encrypted. For information on applying the security profile to the phone, refer to

the Cisco Unified CallManager Security Guide.

If you configure security-related settings in Cisco Unified CallManager

Administration, the phone configuration file will contain sensitive information.

To ensure the privacy of a configuration file, you must configure it for encryption.

For detailed information, refer to the “Configuring Encrypted Phone

Configuration Files” chapter in Cisco Unified CallManager Security Guide.

Table 1-2 shows where you can find additional information about security in this

and other documents.

Table 1-2

Cisco Unified IP Phone and Cisco Unified CallManager Security T o pics

Topic

Reference

Detailed explanation of security, including set up, Refer to Cisco Unified CallManager Security

configuration, and troubleshooting information

for Cisco Unified CallManager and Cisco

Unified IP Phones

Guide.

Security features supported on the Cisco Unified See the “Overview of Supported Security

IP Phone

Features” section on page 1-14.

Restrictions regarding security features

See the “Security Restrictions” section on

page 1-21.

Identifying phone calls for which security is

implemented

See the “Identifying Encrypted and Authenticated

Phone Calls” section on page 1-17.

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Chapter 1 An Overview of the Cisco Unified IP Phone

Understanding Security Features for Cisco Unified IP Phones

Table 1-2

Cisco Unified IP Phone and Cisco Unified CallManager Security Topics (continued)

Topic

Reference

TLS connection

•

See the “What Networking Protocols Are

Used?” section on page 1-5 .

•

See the “Understanding Phone Configuration

Files” section on page 2-8 .

Security and the phone startup process

Security and phone configuration files

Changing the TFTP Server 1 or TFTP Server 2

See the “Understanding the Phone Startup

Process” section on page 2-9 .

See the “Understanding Phone Configuration

Files” section on page 2-8 .

See the Table 4-1“Network Configuration Menu”

option on the phone when security is implemented section on page 4-7.

Understanding security icons in the

See the “CallManager Configuration Menu”

CallManager 1 through CallManager 5 options in section on page 4-16.

the Device Configuration Menu on the phone

Items on the Security Configuration menu that you See the “Security Configuration Menu” section on

access from the Device Configuration menu on the page 4-33.

phone

Items on the Security Configuration screen that

See the “Security Configuration Menu” section on

you access from the Settings menu on the phone page 4-37.

Unlocking the CTL file

See the “CTL File Screen” section on page 4-39.

Disabling access to a phone’s web pages

See the “Disabling and Enabling Web Page

Access” section on page 8-3 .

Troubleshooting

•

See the “Troubleshooting Cisco Unified IP

Phone Security” section on page 9-12.

•

Refer to Cisco Unified CallManager Security

Guide.

Deleting the CTL file from the phone

See the “Resetting or Restoring the Cisco Unified

IP Phone” section on page 9-17.

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Chapter 1 An Overview of the Cisco Unified IP Phone

Understanding Security Features for Cisco Unified IP Phones

Table 1-2

Cisco Unified IP Phone and Cisco Unified CallManager Security T o pics (continued)

Topic

Reference

Resetting or restoring the phone

See the “Resetting or Restoring the Cisco Unified

IP Phone” section on page 9-17 .

802.1X Authentication for Cisco Unified IP

Phones

See these sections:

•

“Supporting 802.1X Authentication on Cisco

Unified IP Phones” section on page 1-18

“802.1X Authentication and Status” section

on page 4-42

“Troubleshooting Cisco Unified IP Phone

Security” section on page 9-12

Overview of Supported Security Features

This section provides an overview of the security features that the phone supports.

For more information about these features and about Cisco Unified CallManager

and Cisco Unified IP Phone security, refer to the Cisco Unified CallManager

Security Guide .

Also refer to the Cisco Unified CallManager Security Guide to obtain a list of

interactions, restrictions, and limitations for security.

For information about current security settings on a phone, choose Settings >

Security Configuration and choose Settings > Device Configuration >

Security Configuration.. For more information, see the “Security Configuration

Menu” section on page 4-37 and the “Security Configuration Menu” section on

page 4-33.

Note

Most security features are available only if a certificate trust list (CTL) is installed

on the phone. For more information about the CTL, refer to Cisco Unified

CallManager Security Guide.

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Chapter 1 An Overview of the Cisco Unified IP Phone

Understanding Security Features for Cisco Unified IP Phones

Table 1-3

Overview of Security Features

Feature

Description

Image authentication

Signed binary files (with the extension .sbn) prevent tampering with

the firmware image before it is loaded on a phone. Tampering with

the image causes a phone to fail the authentication process and

reject the new image.

Customer-site certificate

installation

Each Cisco Unified IP Phone requires a unique certificate for device

authentication. Phones include a manufacturing installed

certificate, but for additional security, you can specify in Cisco

Unified CallManager Administration that a certificate be installed

by using the CAPF. Alternatively, you can initiate the installation

of an LSC from the Security Configuration menu on the phone.

Device authentication

Occurs between the Cisco Unified CallManager server and the

phone when each entity accepts the certificate of the other entity.

Determines whether a secure connection between the phone and a

Cisco Unified CallManager should occur, and, if necessary, creates

a secure signaling path between the entities using TLS protocol.

Cisco Unified CallManager will not register phones unless they can

be authenticated by the Cisco Unified CallManager.

File authentication

Validates digitally-signed files that the phone downloads. The

phone validates the signature to make sure that file tampering did

not occur after the file creation. Files that fail authentication are not

written to Flash memory on the phone. The phone rejects such files

without further processing.

Signaling Authentication

Uses the TLS protocol to validate that no tampering has occurred to

signaling packets during transmission.

Manufacturing installed

certificate

Each Cisco Unified IP Phone contains a unique manufacturing

installed certificate (MIC), which is used for device authentication.

The MIC is a permanent unique proof of identity for the phone, and

allows Cisco Unified CallManager to authenticate the phone.

Media encryption

Uses SRTP to ensure that the media streams between supported

devices proves secure and that only the intended device receives

and reads the data. Includes creating a media master key pair for the

devices, delivering the keys to the devices, and securing the

delivery of the keys while the keys are in transport.

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Chapter 1 An Overview of the Cisco Unified IP Phone

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Table 1-3

Overview of Security Features (continued)

Feature

Description

Signaling Encryption

Ensures that all SIP signaling messages that are sent between the

device and the Cisco Unified CallManager server are encrypted.

CAPF (Certificate Authority

Proxy Function)

Implements parts of the certificate generation procedure that are too

processing-intensive for the phone, and it interacts with the phone

for key generation and certificate installation. The CAPF can be

configured to request certificates from customer-specified

certificate authorities on behalf of the phone, or it can be configured

to generate certificates locally.

Security Profiles

Defines whether the phone is nonsecure, authenticated, or

encrypted.

Encrypted Configuration files

Optional disabling of the web

Enables privacy of phone configuration files.

You can prevent access to a phone’s web page, which displays a

server functionality for a phone variety of operational statistics for the phone.

Phone hardening

•

Additional security options, which you control from Cisco

Unified CallManager Administration:

–

Disabling PC port

Disabling Gratuitous ARP

Disabling PC Voice VLAN access

Disabling access to the Setting menus, or providing

restricted access that allows access to the User Preferences

menu and saving volume changes only

Disabling access to web pages for a phone.

Note

You can view current settings for the PC Port Disabled,

GARP Enabled, and Voice VLAN enabled options by

looking at the phone’s Security Configuration menu. For

more information, see the “Device Configuration Menu”

section on page 4-15.

802.1X Authentication

The Cisco Unified IP Phone can use 802.1X authentication to

request and gain access to the network. See the “Supporting 802.1X

Authentication on Cisco Unified IP Phones” section on page 1-18

for more information.

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Chapter 1 An Overview of the Cisco Unified IP Phone

Understanding Security Features for Cisco Unified IP Phones

Related Topics

•

Identifying Encrypted and Authenticated Phone Calls, page 1-17

Device Configuration Menu, page 4-15

Security Restrictions, page 1-21

Understanding Security Profiles

All Cisco Unified IP Phones that support Cisco Unified CallManager 5.1 use a

security profile, which defines whether the phone is nonsecure, authenticated, or

encrypted. For information about configuring the security profile and applying

the profile to the phone, refer to the Cisco Unified CallManager Security Guide.

To view the security profile name on the phone, perform these steps:

Procedure

Step 1

Step 2

Select Settings.

Select Security Configuration .

Related Topics

•

Identifying Encrypted and Authenticated Phone Calls, page 1-17

Security Restrictions, page 1-21

Device Configuration Menu, page 4-15

Identifying Encrypted and Authenticated Phone Calls

When security is implemented for a phone, you can identify authenticated or

encrypted phone calls by icons on the LCD screen on the phone.

In an authenticated call, all devices participating in the establishment of the call

are authenticated by the Cisco Unified CallManager. When a call in progress is

authenticated end-to-end, the call progress icon to the right of the call duration

timer in the phone LCD screen changes to the following icon:

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Chapter 1 An Overview of the Cisco Unified IP Phone

Understanding Security Features for Cisco Unified IP Phones

In an encrypted call, all devices participating in the establishment of the call are

authenticated by the Cisco Unified CallManager. In addition, call signaling and

media streams are encrypted. An encrypted call offers the highest level of

security, providing integrity and privacy to the call. When a call in progress is

being encrypted, the call progress icon to the right of the call duration timer in the

phone LCD screen changes to the following icon:

Note

If the call is routed through non-IP call legs, for example, H.323 or PSTN, the call

will be nonsecure even though it is encrypted within the IP network and has a lock

icon associated with it.

Related Topics

•

Understanding the Phone Startup Process, page 2-9

Network Configuration Menu, page 4-7

Providing Power to the Phone

The Cisco Unified IP Phones 7970G/7971G-GE models can be powered in with

external power or with inline power. External power is provided through a

separate power supply. Inline power is provided by a switch through the Ethernet

cable attached to a phone.

The following sections provide more information about powering a phone:

•

Power Guidelines, page 2-5

Phone Power Consumption and Display Brightness, page 2-5

Power Outage, page 2-7

Obtaining Additional Information about Power, page 2-7

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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Providing Power to the Phone

Power Guidelines

Table 2-1 provides guidelines that apply to external power and to inline power

power for phones the Cisco Unified IP Phones 7970G/7971G-GE.

Table 2-1

Guidelines for Powering the Cisco Unified IP Phones 7970G/7971G-GE

Power Type

Guidelines

External power—

The Cisco Unified IP Phones 7970G/7971G-GE use the CP-PWR-CUBE-3

power supply.

Provided through the

CP-PWR-CUBE-3

external power supply

External power—

Provided through the

Cisco Unified IP Phone

Power Injector

The Cisco Unified IP Phone Power Injector may be used with any Cisco

Unified IP Phone. Functioning as a midspan device, the injector delivers

inline power to the attached phone. The Cisco Unified IP Phone Power

Injector is connected between a switch port and the IP Phone, and supports

a maximum cable length of 100m between the unpowered switch and the

IP Phone.

PoE power—Provided by

a switch through the

Ethernet cable attached to

the phone

•

The inline power patch panel WS-PWR-PANEL is not compatible

with the Cisco Unified IP Phones 7970G/7971G-GE.

To ensure uninterruptible operation of the phone, make sure that the

switch has a backup power supply.

Make sure that the CatOS or IOS version running on your switch

supports your intended phone deployment. Refer to the documentation

for your switch for operating system version information.

Phone Power Consumption and Display Brightness

The power consumed by a phone depends on its power configuration. See

Table 2-1 for a power configuration overview. See Table 2-2 for the maximum

power consumed by a phone for each configuration option and the correlating

phone screen brightness level.

Note

Power consumption values shown in the table include power losses in the cable

that connects the phone to the switch.

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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Providing Power to the Phone

Table 2-2

Power Consumption and Display Brightness for Power Configurations

Max. Power

Consumed

from a Switch Brightness

Phone

Screen

Phone Model

Power Configuration

Cisco Unified Cisco prestandard inline power from a switch that

6.3 W

Approx. 1/2

IP Phone

7970G

supports a maximum of 7 W power per port, with

bidirectional power negotiation enabled

Cisco prestandard inline power from a Cisco Switch

that supports 7 W or 15.4 W power per port, without

bidirectional power negotiation

IEEE 802.3af Class 3 power from a Cisco switch,

without bidirectional power negotiation

Approx. 1/2

IEEE 802.3af Class 3 power from a third-party switch 6.3 W

IEEE 802.3af Class 3 power from a Cisco switch, with 10.25 W

bidirectional power negotiation enabled

Full

Cisco prestandard inline power from a Cisco Switch

that supports 15.4 W power per port, with bidirectional

power negotiation enabled

10.25 W

Full

External power using the CP-PWR-CUBE-3 power

supply

—

Full

Cisco Unified IEEE 802.3af Class 3 power from a Cisco switch (with 15.4 W

Near full

IP Phone

7971G-GE

or without bidirectional power negotiation enabled) or

from a third-party switch

External power CP-PWR-CUBE-3 power supply

—

Full

1. Starts at approximately 1/2 brightness, changes to full brightness when the phone negotiates additional power.

Note

When a phone is powered with a method that does not support full brightness for

the phone screen, the phone Brightness control (Settings > User Preferences >

Brightness) will not allow you to set the brightness to the maximum value.

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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Providing Power to the Phone

Power Outage

Your accessibility to emergency service through the phone is dependent on the

phone being powered. If there is an interruption in the power supply, Service and

Emergency Calling Service dialing will not function until power is restored. In the

case of a power failure or disruption, you may need to reset or reconfigure

equipment before using the Service or Emergency Calling Service dialing.

Obtaining Additional Information about Power

For related information about power, refer to the documents shown in Table 2-3.

These documents provide information about the following topics:

•

Cisco switches that support the Cisco Unified IP Phones 7970G/7971G-GE

Cisco IOS releases that support bidirectional power negotiation

Other requirements and restrictions regarding power

Table 2-3

Related Information About Power

Document Topics

URL

Cisco Unified IP Phone Power Injector http://www.cisco.com/en/US/products

/hw/phones/ps379/prod_installation_g

uides_list.html

PoE Power Solutions

http://www.cisco.com/en/US/netsol/

ns340/ns394/ns147/ns412/networking

_solutions_package.html

Cisco Catalyst Switches

Integrated Service Routers

Cisco IOS Software

http://www.cisco.com/univercd/cc/td/

doc/product/lan/index.htm

http://www.cisco.com/en/US/products

/hw/routers/index.html

http://www.cisco.com/en/US/products

/sw/iosswrel/products_ios_cisco_ios_

software_category_home.html

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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Understanding Phone Configuration Files

Configuration files for a phone are stored on the TFTP server and define

parameters for connecting to Cisco Unified CallManager. In general, any time

you make a change in Cisco Unified CallManager that requires the phone to be

reset, a change is made to the phone’s configuration file automatically.

Configuration files also contain information about which image load the phone

should be running. If this image load differs from the one currently loaded on a

phone, the phone contacts the TFTP server to request the required load files.

(These files are digitally signed to ensure the authenticity of the files’ source.)

In addition, if the device security mode in the configuration file is set to

Authenticated and the CTL file on the phone has a valid certificate for

Cisco Unified CallManager, the phone establishes a TLS connection to

Cisco Unified CallManager. Otherwise, the phone establishes a TCP connection.

The transport protocol in the configuration file must also be set to TLS

(corresponding to the transport type in the SIP Security Profile on Cisco Unified

CallManager).

Note

If the device security mode in the configuration file is set to Authenticated or

Encrypted, but the phone has not received a CTL file, the phone will continuously

try to obtain a CTL file so that it can register securely.

A phone requests a configuration file whenever it resets and registers with

Cisco Unified CallManager.

A phone accesses a default configuration file named XmlDefault.cnf.xml from the

TFTP server when the following conditions exist:

•

You have enabled auto-registration in Cisco Unified CallManager

The phone has not been added to the Cisco Unified CallManager Database

The phone is registering for the first time

If auto registration is not enabled and the phone has not been added to the

Cisco Unified CallManager Database, the phone registration request will be

rejected. In this case, the phone will reset and attempt to register repeatedly.

If the phone has registered before, the phone will access the configuration file

named SEPmac_address.cnf.xml, where mac_address is the MAC address of the

phone.

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Understanding the Phone Startup Process

For more information about how the phone interacts with the TFTP server, refer

to the Cisco Unified CallManager System Guide, “Cisco TFTP” chapter.

The TFTP server generates these SIP configuration files:

•

SIP IP Phone:

–

For unsigned and unencrypted files—SEP<mac>.cnf.xml

For signed files—SEP<mac>.cnf.xml.sgn

For signed and encrypted files—SEP<mac>.cnf.xml.enc.sgn

•

Dial Plan—<dialplan>.xml

Softkey Template—<softkey_template>.xml

The filenames are derived from the MAC Address and Description fields in the

Phone Configuration window of Cisco Unified CallManager Administration and

the devicename field in the Cisco Unified CallManager database. The MAC

address uniquely identifies the phone. For more information refer to the Cisco

Unified CallManager Administration Guide.

SIP Dial Rules

For Cisco SIP Unified IP phones, the administrator uses dial rules to configure

SIP phone dial plans. These dial plans must be associated with a SIP phone device

to enable dial plans to be sent to the configuration file. If the administrator does

not configure a SIP phone dial plan, the phone does not display any indication of

a dial plan.

For more information on configuring SIP dial rules, refer to the Cisco Unified

CallManager Administration Guide.

Understanding the Phone Startup Process

When connecting to the VoIP network, the Cisco Unified IP Phone goes through

a standard startup process, as described in Table 2-4. Depending on your specific

network configuration, not all of these steps may occur on your

Cisco Unified IP Phone.

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Understanding the Phone Startup Process

Table 2-4

Cisco Unified IP Phone Startup Process

Step

Description

Related Topics

1. Obtaining Power

If a phone is not using external power, the switch

provides in-line power through the Ethernet cable

attached to the phone.

•

Providing Power to

the Phone,

page 2-4.

from the Switch.

•

Resolving Startup

Problems,

page 9-2.

2. Loading the Stored

The Cisco Unified IP Phone has non-volatile Flash Resolving Startup

Phone Image.

memory in which it stores firmware images and

user-defined preferences. At startup, the phone

runs a bootstrap loader that loads a phone image

stored in Flash memory. Using this image, the

phone initializes its software and hardware.

Problems, page 9-2 .

3. Configuring VLAN. If the Cisco Unified IP Phone is connected to a

Cisco switch, the switch next informs the phone of

the voice VLAN defined on the switch port. The

phone needs to know its VLAN membership

before it can proceed with the Dynamic Host

Configuration Protocol (DHCP) request for an IP

address.

•

Network

Configuration

Menu, page 4-7 .

Resolving Startup

Problems,

page 9-2.

4. Obtaining an IP

If the Cisco Unified IP Phone is using DHCP to

obtain an IP address, the phone queries the DHCP

server to obtain one. If you are not using DHCP in

your network, you must assign static IP addresses

to each phone locally.

•

Network

Configuration

Menu, page 4-7.

Address.

Resolving Startup

Problems,

page 9-2.

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Understanding the Phone Startup Process

Table 2-4

Cisco Unified IP Phone Startup Process (continued)

Step

Description

Related Topics

5. Accessing a TFTP

In addition to assigning an IP address, the DHCP

server directs the Cisco Unified IP Phone to a

TFTP Server. If the phone has a statically-defined

IP address, you must configure the TFTP server

locally on the phone; the phone then contacts the

TFTP server directly.

•

Network

Configuration

Menu, page 4-7.

Server.

•

Resolving Startup

Problems,

page 9-2.

Note

You can also assign an alternative TFTP

server to use instead of the one assigned

by DHCP.

6. Requesting the CTL The TFTP server stores the certificate trust list

file. (CTL) file. This file contains a list of Cisco

For more information,

refer to Cisco

Unified CallManagers and TFTP servers that the Unified CallManager

phone is authorized to connect to. It also contains Security Guide

the certificates necessary for establishing a secure

connection between the phone and Cisco

Unified CallManager.

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Understanding the Phone Startup Process

Table 2-4

Cisco Unified IP Phone Startup Process (continued)

Step

Description

Related Topics

7. Requesting the

The TFTP server has configuration files, which

define parameters for connecting to Cisco

Unified CallManager and other information for

the phone.

•

Understanding

Phone

Configuration

Files, page 2-8

Configuration File.

•

Resolving Startup

Problems,

page 9-2.

8. Contacting Cisco

Unified CallManager.

The configuration file defines how the Cisco

Unified IP Phone communicates with Cisco

Unified CallManager and provides a phone with

its load ID. After obtaining the file from the TFTP

server, the phone attempts to make a connection to

the highest priority Cisco Unified CallManager on

the list. If security is implemented, the phone

makes a TLS connection. Otherwise, it makes a

non-secure TCP connection.

Resolving Startup

Problems, page 9-2.

If the phone was manually added to the database,

Cisco Unified CallManager identifies the phone.

If the phone was not manually added to the

database and auto-registration is enabled in Cisco

Unified CallManager, the phone attempts to

auto-register itself in the Cisco

Unified CallManager database.

Note

Auto-registration is disabled when

security is enabled on Cisco

Unified CallManager. In this case, the

phone must be manually added to the

Cisco Unified CallManager database.

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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Adding Phones to the Cisco Unified CallManager Database

Adding Phones to the Cisco Unified CallManager

Database

Before installing the Cisco Unified IP phone, you must choose a method for

adding phones to the Cisco Unified CallManager database. The following

sections describe these methods:

•

Adding Phones with Auto-Registration, page 2-14

Adding Phones with Auto-Registration and TAPS, page 2-15

Adding Phones with Cisco Unified CallManager Administration, page 2-16

Adding Phones with BAT, page 2-16

Table 2-5 provides an overview of these methods for adding phones to the

Cisco Unified CallManager database.

Table 2-5

Methods for Adding Phones to the Cisco Unified CallManager

Database

Requires MAC

Address?

Method

Notes

Auto-registration

Results in automatic

assignment of directory

numbers

Auto-registration with TAPS No

Requires auto-registration and

the Bulk Administration Tool

(BAT); updates the Cisco

Unified CallManager database

with the DNs for the device

Using the Cisco Unified

CallManager Administration

Yes

Requires phones to be added

individually

Using BAT

Allows for simultaneous

registration of multiple phones

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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Adding Phones to the Cisco Unified CallManager Database

Adding Phones with Auto-Registration

You can add phones with auto-registration without first gathering MAC addresses

from the phones.

Note

Cisco recommends you use auto-registration to add less than 100 phones to your

network. To add more than 100 phones to your network, use the Bulk

Administration Tool (BAT). See the “Adding Phones with BAT” section on

page 2-16.

When auto-registration is enabled, Cisco Unified CallManager begins the

automatic startup process to obtain a directory number. During auto-registration,

Cisco Unified CallManager automatically assigns the next available sequential

directory number to the phone.

When you use this method, Cisco Unified CallManager automatically assigns

directory numbers to new phones as they register with Cisco Unified

CallManager.

You can use auto-registration to quickly enter phones into the

Cisco Unified CallManager database. You can then modify any settings, such as

the directory numbers, from Cisco Unified CallManager. Additionally, you can

move auto-registered phones to new locations and assign them to different device

pools without affecting their directory numbers.

Auto-registration is disabled by default.

For information about enabling and configuring auto-registration, refer to Cisco

Unified CallManager Administration Guide.

Note

When you configure the cluster for mixed mode through the Cisco CTL client,

auto-registration is automatically disabled. When you configure the cluster for

non-secure mode through the Cisco CTL client, auto-registration is automatically

enabled.

Related Topics

•

Adding Phones with Auto-Registration and TAPS, page 2-15

Adding Phones with Cisco Unified CallManager Administration, page 2-16

Adding Phones with BAT, page 2-16

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Adding Phones to the Cisco Unified CallManager Database

Adding Phones with Auto-Registration and TAPS

You can add phones with auto-registration and TAPS without first gathering

MAC addresses from phones.

Note

Cisco recommends you use auto-registration and TAPS to add less than 100

phones to your network. To add more than 100 phones to your network, use the

Bulk Administration Tool (BAT). See the “Adding Phones with BAT” section on

page 2-16.

TAPS, the Tool for Auto-Registered Phones Support, works with the Bulk

Administration Tool (BAT) to update phones that were already added to the

Cisco Unified CallManager database with dummy MAC addresses. Use TAPS to

update MAC addresses and download pre-defined configurations for phones.

To implement TAPS, you or the end-user dial a TAPS directory number and

follow voice prompts. When the process is complete, the phone will have

downloaded its directory number and other settings, and the phone will be

updated in Cisco Unified CallManager Administration with the correct MAC

address.

Auto-registration must be enabled in Cisco Unified CallManager Administration

(System > Cisco CallManager) for TAPS to function.

Note

When you configure the cluster for mixed mode through the Cisco CTL client,

auto-registration is automatically disabled. When you configure the cluster for

non-secure mode through the Cisco CTL client, auto-registration is automatically

enabled.

Refer to Cisco Unified CallManager Bulk Administration Guide for detailed

instructions about BAT and about TAPS.

Related Topics

•

Adding Phones with Auto-Registration, page 2-14

Adding Phones with Cisco Unified CallManager Administration, page 2-16

Adding Phones with BAT, page 2-16

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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Adding Phones to the Cisco Unified CallManager Database

Adding Phones with Cisco Unified CallManager Administration

You can add phones individually to the Cisco Unified CallManager database

using Cisco Unified CallManager Administration. To do so, you first need to

obtain the MAC address for each phone.

For information about determining a MAC address, see the “Determining the

MAC Address of a Cisco Unified IP Phone” section on page 2-20.

After you have collected MAC addresses, choose Device > Add a New Device in

Cisco Unified CallManager Administration to begin.

For complete instructions and conceptual information about Cisco Unified

CallManager, refer to Cisco Unified CallManager Administration Guide and to

Cisco Unified CallManager System Guide.

Related Topics

•

Adding Phones with Auto-Registration, page 2-14

Adding Phones with Auto-Registration and TAPS, page 2-15

Adding Phones with BAT, page 2-16

Adding Phones with BAT

The Cisco Bulk Administration Tool (BAT) is a plug-in application for

Cisco Unified CallManager that enables you to perform batch operations,

including registration, on multiple phones.

To add phones using BAT only (not in conjunction with TAPS), you first need to

obtain the appropriate MAC address for each phone.

For information about determining a MAC address, see the “Determining the

MAC Address of a Cisco Unified IP Phone” section on page 2-20.

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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Using Cisco Unified IP Phones with Different Protocols

For detailed instructions about using BAT, refer to Cisco Unified CallManager

Administration Guide and to Cisco Unified CallManager Bulk Administration

Guide.

Related Topics

•

Adding Phones with Auto-Registration, page 2-14

Adding Phones with Auto-Registration and TAPS, page 2-15

Adding Phones with Cisco Unified CallManager Administration, page 2-16

Using Cisco Unified IP Phones with Different

Protocols

The Cisco Unified IP Phone can operate with SCCP (Skinny Client Control

Protocol) or SIP (Session Initiation Protocol). You can convert a phone that is

using one protocol for use with the other protocol.

This section includes these topics:

•

Converting a New Phone from SCCP to SIP, page 2-18

Converting an In-Use Phone from SCCP to SIP, page 2-18

Converting an In-Use Phone from SIP to SCCP, page 2-19

Deploying a Phone in an SCCP and SIP Environment, page 2-19

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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Using Cisco Unified IP Phones with Different Protocols

Converting a New Phone from SCCP to SIP

A new, unused phone is set for SCCP by default.

To convert this phone to SIP, perform these steps:

Procedure

Step 1

Take one of these actions:

•

To auto-register the phone, set the Auto Registration Phone Protocol

parameter in Cisco Unified CallManager Administration to SIP.

To provision the phone using the Bulk Administration Tool (BAT), choose

the appropriate phone model and choose SIP from the BAT.

To provision the phone manually, make the appropriate changes for SIP on

the Phone Configuration page in Cisco Unified CallManager Administration.

Refer to Cisco Unified CallManager Administration Guide for detailed

information about Cisco Unified CallManager configuration. Refer to Cisco

Unified CallManager Bulk Administration Guide for detailed information about

using the BAT.

Step 2

Step 3

If you are not using DHCP in your network, configure the network parameters for

the phone.

See the “Configuring Startup Network Settings” section on page 3-17.

Power cycle the phone.

Converting an In-Use Phone from SCCP to SIP

You can use the Bulk Administration Tool (BAT) to convert a phone that is in use

in your network from SCCP to SIP. To access BAT from Cisco Unified

CallManager Administration, choose Bulk Administration > Phones > Migrate

Phones > SCCP to SIP. For detailed information, refer to the “Migrating Phones”

chapter Cisco Unified CallManager Bulk Administration Guide.

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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Using Cisco Unified IP Phones with Different Protocols

Converting an In-Use Phone from SIP to SCCP

To convert a phone that is in use in your network from SIP to SCCP, perform these

steps. For more information, Cisco Unified CallManager Administration Guide.

Procedure

Step 1

Step 2

Step 3

In Cisco Unified CallManager Administration, delete the existing SIP phone from

the Cisco Unified CallManager database.

In Cisco Unified CallManager Administration, create the phone as an SCCP

phone.

Power cycle the phone.

Deploying a Phone in an SCCP and SIP Environment

To deploy Cisco Unified IP Phones in an environment that includes SCCP and

SIP and in which the Cisco Unified CallManager Auto-Registration parameter is

SCCP, perform these general steps:

1. Set the Cisco Unified CallManager auto_registration_protocol parameter to

SCCP.

To do so, from Cisco Unified CallManager Administration, choose System >

Enterprise Parameters.

2. Install the phones.

3. Change the auto_registration_protocol parameter to SIP.

4. Auto-register the SIP phones.

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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Determining the MAC Address of a Cisco Unified IP Phone

Determining the MAC Address of a Cisco

Unified IP Phone

Several of the procedures described in this manual require you to determine the

MAC address of a Cisco Unified IP Phone. You can determine a phone’s MAC

address in these ways:

•

From the phone, choose Settings > Network Configuration and look at the

MAC Address field.

•

Look at the MAC label on the back of the phone.

Display the web page for the phone and click the Device Information

hyperlink.

For information about accessing the web page, see the “Accessing the Web Page

for a Phone” section on page 8-2.

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C H A P T E R

Setting Up the Cisco Unified IP Phone

This chapter includes the following topics, which help you install the

Cisco Unified IP Phones 7970G/7971G-GE on an IP telephony network:

•

Before You Begin, page 3-2

Understanding the Cisco Unified IP Phone 7970G/7971G-GE Components,

page 3-5

•

Installing the Cisco Unified IP Phone, page 3-9

Adjusting the Placement of the Cisco Unified IP Phone, page 3-12

Verifying the Phone Startup Process, page 3-15

Configuring Startup Network Settings, page 3-17

Configuring Security on the Cisco Unified IP Phone, page 3-17

Note

Before you install a Cisco Unified IP phone, you must make some critical

decisions about how to configure the phone in your network. You can then safely

install the phone and verify its functionality. For more information, see Chapter 2,

“Preparing to Install the Cisco Unified IP Phone on Your Network.”

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Chapter 3 Setting Up the Cisco Unified IP Phone

Before You Begin

Before installing the Cisco Unified IP Phone, review the requirements in these

sections:

•

Network Requirements, page 3-2

Cisco Unified CallManager Configuration, page 3-2

Safety, page 3-3

Network Requirements

For the Cisco Unified IP Phones 7970G/7971G-GE to successfully operate as a

Cisco Unified IP Phone endpoint in your network, your network must meet these

requirements:

•

Working Voice over IP (VoIP) Network:

–

VoIP configured on your Cisco routers and gateways

Cisco Unified CallManager Release 5.x or higher installed in your

network and configured to handle call processing

•

IP network that supports DHCP or manual assignment of IP address, gateway,

and subnet mask

Note

The Cisco Unified IP Phone displays the date and time from Cisco Unified

CallManager. If the Cisco Unified CallManager server is located in a different

time zone than the phones, the phones will not display the correct local time.

Cisco Unified CallManager Configuration

The Cisco Unified IP Phone requires Cisco Unified CallManager to handle call

processing. Refer to Cisco Unified CallManager Administration Guide or

context-sensitive help in the Cisco Unified CallManager application to ensure

that Cisco Unified CallManager is set up properly to manage the phone and to

properly route and process calls.

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Chapter 3 Setting Up the Cisco Unified IP Phone

Before You Begin

If you plan to use auto-registration, verify that it is enabled and properly

configured in Cisco Unified CallManager before connecting any

Cisco Unified IP Phone to the network. For information about enabling and

configuring auto-registration, refer to Cisco Unified CallManager Administration

Guide. Also, see the “Adding Phones to the Cisco Unified CallManager

Database” section on page 2-13.

You must use Cisco Unified CallManager to configure and assign telephony

features to the Cisco Unified IP Phones. See the “Telephony Features Available

for the Phone” section on page 5-2 for details.

In Cisco Unified CallManager, you can add users to the database and associate

them with specific phones. In this way, users gain access to web pages that allow

them to configure items such as call forwarding, speed dialing, and voice

messaging system options. See the “Adding Users to Cisco Unified CallManager”

section on page 5-17 for details.

Safety

Review the following warnings before installing the

Cisco Unified IP Phone 7970. To see translations of these warnings, refer to the

Regulatory Compliance and Safety Information for the Cisco Unified IP Phone

7900 Series document that accompanied this device.

Warning

Read the installation instructions before you connect the system to its power

source.

Only trained and qualified personnel should be allowed to install, replace, or

service this equipment.

Ultimate disposal of this product should be handled according to all national

laws and regulations.

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Chapter 3 Setting Up the Cisco Unified IP Phone

Before You Begin

Warning

Do not work on the system or connect or disconnect cables during periods of

lightning activity.

To avoid electric shock, do not connect safety extra low voltage (SELV) circuits

to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits,

and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45

connectors. Use caution when connecting cables.

Caution

Inline power circuits provide current over the cable. Use the Cisco provided cable

or a minimum 24 AWG communication cable.

The following warnings apply when you use an external power supply.

Caution

Only use the proper Cisco approved external power supply. Reference the

installation manual provided with the phone.

Warning

This product relies on the building's installation for short-circuit (overcurrent)

protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15 A

U.S. (240 VAC, 10 A international) is used on the phase conductors (all

current-carrying conductors).

Warning

The device is designed to work with TN power systems.

The plug-socket combination must be accessible at all times because it serves

as the main disconnecting device.

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Chapter 3 Setting Up the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phone 7970G/7971G-GE Components

Understanding the Cisco Unified IP Phone

7970G/7971G-GE Components

The Cisco Unified IP Phone 7970G/7971G-GE includes these components on the

phone or as accessories for the phone:

•

Network and Access Ports, page 3-5

Handset, page 3-5

Speakerphone, page 3-6

Headset, page 3-6

Network and Access Ports

The back of the Cisco Unified IP Phone 7970G/7971G-GE includes these ports:

•

Network port—Labeled 10/100 SW on the Cisco Unified IP Phone 7970G

and 10/100/1000 SW on the Cisco Unified IP Phone 7971G-GE

Access port—Labeled 10/100 PC on the Cisco Unified IP Phone 7970G and

10/100/1000 PC on the Cisco Unified IP Phone 7971G-GE

Each port supports 10/100 or 10/100/1000 Mbps half- or full-duplex connections

to external devices. You can use either Category 3 or 5 cabling for 10-Mbps

connections, but you must use Category 5 for 100 and 1000 Mbps connections.

Use the SW network port to connect the phone to the network. You must use a

straight-through cable on this port. The phone can also obtain inline power from

a switch over this connection. See the “Providing Power to the Phone” section on

page 2-4 for details.

Use the PC access port to connect a network device, such as a computer, to the

phone. You must use a straight-through cable on this port.

Handset

The handset is designed especially for use with a Cisco Unified IP Phone. It

includes a light strip that indicates incoming calls and voice messages waiting.

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Chapter 3 Setting Up the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phone 7970G/7971G-GE Components

Speakerphone

By default, the speakerphone is enabled on Cisco Unified IP Phones

7970G/7971G-GE.

You can disable the speakerphone through the Cisco Unified CallManager

Administration application. To do so, choose Device > Phone and locate the

phone you want to modify. In the Phone Configuration web page for the phone,

check the Disable Speakerphone check box.

Headset

Although Cisco Systems performs some internal testing of third-party headsets

for use with the Cisco Unified IP Phones, Cisco does not certify or support

products from headset or handset vendors. Because of the inherent environmental

and hardware inconsistencies in the locations where Cisco Unified IP Phones are

deployed, there is not a single “best” solution that is optimal for all environments.

Cisco recommends that customers test the headsets that work best in their

environment before deploying a large number of units in their network.

In some instances, the mechanics or electronics of various headsets can cause

remote parties to hear an echo of their own voice when they speak to

Cisco Unified IP Phone users.

Cisco Systems recommends the use of good quality headsets that are screened

against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of headsets and their proximity to other devices such as

cell phones and two-way radios, some audio noise may still occur.

The primary reason that support of a headset would be inappropriate for an

installation is the potential for an audible hum. This hum can either be heard by

the remote party or by both the remote party and the Cisco Unified IP Phone user.

Some potential humming or buzzing sounds can be caused by a range of outside

sources, for example, electric lights, being near electric motors, large PC

monitors. In some cases, a hum experienced by a user may be reduced or

eliminated by using a local power cube (CP-PWR-CUBE-3). See the “Safety”

section on page 3-3 for more information.

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Chapter 3 Setting Up the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phone 7970G/7971G-GE Components

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of

a headset must sound good to the user and the party on the far end. Sound is

subjective and Cisco cannot guarantee the performance of any headsets or

handsets, but some of the headsets and handsets on the sites listed below have

been reported to perform well on Cisco Unified IP Phones.

Nevertheless, it is ultimately still the customer’s responsibility to test this

equipment in their own environment to determine suitable performance.

For information about headsets, see:

http://vxicorp.com/cisco

http://plantronics.com

Connecting a Headset

To connect a headset to the Cisco Unified IP Phone, plug it into the Headset port

on the back of the phone. Press the Headset button on the phone to place and

answer calls using the headset.

You can use the headset with all of the features on the Cisco Unified IP Phone,

including the Volume and Mute buttons. Use these buttons to adjust the ear piece

volume and to mute the speech path from the headset microphone.

Disabling a Headset

You can disable the headset through the Cisco Unified CallManager

Administration application. If you do so, you also will disable the speakerphone.

To disable the headset from Cisco Unified CallManager Administration, choose

Device > Phone and locate the phone that you want to modify. In the Phone

Configuration web page for the phone, check the Disable Speakerphone and

Headset check box.

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Chapter 3 Setting Up the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phone 7970G/7971G-GE Components

Using External Devices with Your Cisco Unified IP Phone

The following information applies when you use external devices with the

Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (speakers,

microphones, and headsets) that are shielded (screened) against unwanted radio

frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices

such as mobile phones or two-way radios, some audio noise may still occur. In

these cases, Cisco recommends that you take one or more of the following actions:

•

Move the external device away from the source of the RF or AF signals.

Route the external device cables away from the source of the RF or AF

signals.

•

Use shielded cables for the external device, or use cables with a better shield

and connector.

•

Shorten the length of the external device cable.

Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no

control over the quality of external devices, cables, and connectors. The system

will perform adequately when suitable devices are attached using good quality

cables and connectors.

Caution

In European Union countries, use only external speakers, microphones, and

headsets that are fully compliant with the EMC Directive [89/336/EC].

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Chapter 3 Setting Up the Cisco Unified IP Phone

Installing the Cisco Unified IP Phone

You must connect the Cisco Unified IP Phone to the network and to a power

source before using it. See Figure 3-1 for a graphical representation of the

connections.

Note

Before you install a phone, even if it is new, upgrade the phone to the current

firmware image.

Before using external devices, read the “Using External Devices with Your Cisco

Unified IP Phone” section on page 3-8 for safety and performance information.

To install a Cisco Unified IP Phone, perform the following steps:

Procedure

Notes

Reference

1. Connect the handset to the

—

Handset port.

2. Connect a headset to the

Optional. You can add a headset See the “Headset” section on

Headset port.

later if you do not connect one

now.

page 3-6 for supported headsets.

3. Connect the power supply to Optional.

See the “Providing Power to the

Phone” section on page 2-4.

the Cisco DC Adapter port.

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Chapter 3 Setting Up the Cisco Unified IP Phone

Installing the Cisco Unified IP Phone

Procedure

Notes

Each Cisco Unified IP Phone

ships with one Ethernet cable in Ports” section on page 3-5 for

Reference

4. Connect a Category 3 or 5

See the “Network and Access

straight-through Ethernet

cable from the switch to the the box.

10/100 SW port (Cisco

Unified IP Phone 7970) or

the 10/100/1000 SW port

(Cisco Unified IP Phone

7971G-GE).

guidelines.

5. Connect a Category 3 or 5

Optional. You can connect

another network device later if

See the “Network and Access

Ports” section on page 3-5 for

guidelines.

straight-through Ethernet

cable from another network you do not connect one now.

device, such as a desktop

computer, to the 10/100 PC

port (Cisco Unified

IP Phone 7970) or the

10/100/1000 PC port (Cisco

Unified IP Phone

7971G-GE).

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Chapter 3 Setting Up the Cisco Unified IP Phone

Installing the Cisco Unified IP Phone

Figure 3-1

Cisco Unified IP Phones 7970G/7971G-GE Rear Cable Connections

AUX

10/100/1000 SW 10/100/1000 PC

DC48V

DC adapter port (DC48V)

Access port (1000 appears on the Cisco

Unified IP Phone 7971G-GE only)

Power supply with DC Connector

Power cable with AC wall plug

Handset port

Headset port

Network port (1000 appears on the Cisco

Unified IP Phone 7971G-GE only)

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Chapter 3 Setting Up the Cisco Unified IP Phone

Adjusting the Placement of the Cisco Unified IP Phone

Related Topics

•

Before You Begin, page 3-2

Adjusting the Placement of the Cisco Unified IP Phone, page 3-12

Configuring Startup Network Settings, page 3-17

Adjusting the Placement of the Cisco Unified IP

Phone

The Cisco Unified IP Phone includes an adjustable footstand. When placing the

phone on a desktop surface, you can adjust the tilt height to several different

angles in 7.5 degree increments from flat to 60 degrees. You can also mount the

phone to the wall using the footstand or using the optional locking wall mount kit.

Adjusting Cisco Unified IP Phone Placement on the Desktop

To adjust the footstand on the Cisco Unified IP Phone to the height that provides

optimum viewing of the LCD screen, follow these steps:

Procedure

Step 1

Step 2

Push in the footstand adjustment button.

Adjust the footstand to the desired height.

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Chapter 3 Setting Up the Cisco Unified IP Phone

Adjusting the Placement of the Cisco Unified IP Phone

Securing the Phone with a Cable Lock

You can secure the Cisco Unified IP Phone 7970G/7971G-GE to a desktop using

a laptop cable lock. The lock connects to the security slot on the back of the phone

and the cable can be secured to a desktop.

The security slot can accommodate a lock up to 20 mm. Compatible laptop cable

locks include the Kensington® laptop cable lock and laptop cable locks from

other manufacturers that can fit into the security slot on the back of the phone.

See Figure 3-2 below.

Figure 3-2

Connecting a Cable Lock to the Cisco Unified IP Phone

7970G/7971G-GE

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Chapter 3 Setting Up the Cisco Unified IP Phone

Adjusting the Placement of the Cisco Unified IP Phone

Mounting the Phone to the Wall

You can mount the Cisco Unified IP Phone on the wall using the footstand as a

mounting bracket or you can use special brackets available in a Cisco Unified IP

Phone wall mount kit. (Wall mount kits must be ordered separately from the

phones.) If you attach the phone to a wall using the standard footstand and not the

wall mount kit, you need to supply the following tools and parts:

•

Screwdriver

Screws to secure the Cisco Unified IP phone to the wall

Use the following procedure to mount the phone on the wall using the standard

footstand. See Figure 3-3 for a graphical overview of this procedure.

Before You Begin

To ensure that the handset attaches securely to a wall-mounted phone, remove the

handset wall hook from the handset rest, rotate the hook 180 degrees, and reinsert

the hook. Turning the hook exposes a lip on which the handset catches when the

phone is vertical. For an illustrated procedure, see Installing the Wall Mount Kit

for the Cisco Unified IP Phone.

Caution

Use care not to damage wires or pipes located inside the wall when securing

screws to wall studs.

Procedure

Step 1

Step 2

Step 3

Push in the footstand adjustment button.

Adjust the footstand so it is flat against the back of the phone.

Insert two screws into a wall stud, matching them to the two screw holes on the

back of the footstand.

The keyholes fit standard phone jack mounts.

Hang the phone on the wall.

Step 4

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Chapter 3 Setting Up the Cisco Unified IP Phone

Verifying the Phone Startup Process

Figure 3-3

Parts Used in Wall Mounting the Cisco Unified IP Phone

Footstand adjustment button—Raises and lowers adjustment plate

Wall mounting screw holes

Adjustment plate—Raises and lowers phone vertically

Verifying the Phone Startup Process

After the Cisco Unified IP Phone has power connected to it, the phone begins its

startup process by cycling through the following steps.

1. These buttons flash on and off in sequence:

–

Headset. (Only if the handset is off-hook when the phone powers up. In

this case, hang up the handset within 3 seconds or the phone launches its

secondary load instead of its primary load.)

–

Mute.

Speaker.

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Chapter 3 Setting Up the Cisco Unified IP Phone

Verifying the Phone Startup Process

2. Some or all of the line keys flash orange.

Caution

If the line keys flash red in sequence after flashing yellow, do not power down the

phone until the sequence of red flashes completes. This sequence can take several

minutes to complete.

3. Some or all of the line keys flash green.

Normally, this sequence takes just a few seconds. However, if the phone’s

Flash memory is erased or the phone load is corrupted, the sequence of green

flashes will continue while the phone begins a software update procedure. If

the phone performs this procedure, the following buttons light to indicate

progress:

–

Headset—Phone is waiting for the network and completing CDP and

DHCP configuration. (A DHCP server must be available in your

network.)

–

Mute—Phone is downloading images from the TFTP server.

Speaker—Phone is writing images to its Flash memory.

4. The LCD screen displays the Cisco Systems, Inc., logo screen.

5. These messages appear as the phone starts:

–

Verifying load (if the phone load does not match the load on the TFTP

server). If this message appears, the phone start up again and repeats step

1 through step 4 above.

–

Configuring IP.

Updating CTL.

Updating Locale.

Configuring CM List.

Registering.

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Chapter 3 Setting Up the Cisco Unified IP Phone

Configuring Startup Network Settings

6. The main LCD screen displays:

–

Current date and time

Primary directory number

Additional directory numbers and speed dial numbers, if configured

Softkeys

If the phone successfully passes through these stages, it has started up properly.

If the phone does not start up properly, see the “Resolving Startup Problems”

section on page 9-2.

Configuring Startup Network Settings

If you are not using DHCP in your network, you must configure these network

settings on the Cisco Unified IP Phone after installing the phone on the network:

•

IP address

IP subnet mask

Default gateway IP address

TFTP server IP address

You may also configure these optional settings as necessary:

•

Domain name

DNS server IP address

Collect this information and see the instructions in Chapter 4, “Configuring

Settings on the Cisco Unified IP Phone.”

Configuring Security on the Cisco Unified IP Phone

The security features protect against several threats, including threats to the

identity of the phone and to data. These features establish and maintain

authenticated communication streams between the phone and the

Cisco Unified CallManager server, and digitally sign files before they are

delivered.

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Chapter 3 Setting Up the Cisco Unified IP Phone

Configuring Security on the Cisco Unified IP Phone

For more information about the security features, see the “Understanding Security

Features for Cisco Unified IP Phones” section on page 1-12. Also, refer to Cisco

Unified CallManager Security Guide.

A Locally Significant Certificate (LSC) installs on phones after you perform the

necessary tasks that are associated with the CAPF. You can use

Cisco Unified CallManager Administration to configure an LSC, as described in

Cisco Unified CallManager Security Guide. Alternatively, you can initiate the

installation of an LSC from the Security Configuration menu on the phone. This

menu also lets you update or remove an LSC.

Alternatively, you can initiate the installation of an LSC from the Security

Configuration menu on the phone. This menu also lets you update or remove an

LSC.

Before You Begin

Make sure that the appropriate Cisco Unified CallManager and the Certificate

Authority Proxy Function (CAPF) security configurations are complete:

•

The CTL file should have a CAPF certificate.

The CAPF certificate must exist in the C:\Program Files\Cisco\Certificates

folder in every server in the cluster.

•

The CAPF is running and configured.

Refer to Cisco Unified CallManager Security Guide for more information.

Note

Depending on how you have configured the CAPF, this procedure installs an LSC,

updates an existing LSC, or removes an existing LSC.

To configure an LSC on the phone, perform the following steps.

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Chapter 3 Setting Up the Cisco Unified IP Phone

Configuring Security on the Cisco Unified IP Phone

Procedure

Step 1

Step 2

Obtain the CAPF authentication string that was set when the CAPF was

configured.

From the phone, press the Settings > Security Configuration.

Note

You can control access to the Settings Menu by using the Settings Access

field in the Cisco Unified CallManager Administration Phone

Configuration Settings page. For more information, see Cisco

Unified CallManager Administration Guide.

Step 3

Step 4

Press **# to unlock settings on the Security Configuration menu.

Scroll to LSC and press the Update softkey.

The phone prompts for an authentication string.

Step 5

Enter the authentication code and press the Submit softkey.

The phone begins to install, update, or remove the LSC, depending on how the

CAPF was configured. During the procedure, a series of messages appears in the

LSC option field in the Security Configuration menu so that you can monitor

progress. When the procedure completes successfully, the phone will display

Installed or Not Installed.

The LSC install, update, or removal process can take a long time to complete. You

can stop the process at any time by pressing the Stop softkey from the Security

Configuration menu. (Settings must be unlocked before you can press this

softkey.)

When the phone successfully completes the installation procedure, it displays

“Success.” If the phone displays, “Failure,” the authorization string may be

incorrect or the phone may not enabled for upgrading. Refer to error messages

generated by the CAPF and take appropriate actions.

You can verify that an LSC is installed on the phone by choosing Settings >

Model Information and ensuring that the LSC setting shows Installed.

Related Topics

•

Displaying a Configuration Menu, page 4-3

Unlocking and Locking Options, page 4-4

Editing Values, page 4-5

Overview of Options Configurable from a Phone, page 4-6

Network Configuration Menu, page 4-7

Device Configuration Menu, page 4-15

Security Configuration Menu, page 4-37

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Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Configuration Menus on the Cisco Unified IP Phones 7970G/7971G-GE

Displaying a Configuration Menu

To display a configuration menu, perform these steps.

Note

You can control whether a phone has access to the Settings menu or to options on

this menu by using the Settings Access field in the Cisco Unified CallManager

Administration Phone Configuration page. The Settings Access field accepts

these values:

•

Enabled—Allows access to the Settings menu.

Disabled—Prevents access to the Settings menu.

Restricted—Allows access to the User Preferences menu and allows volume

changes to be saved. Prevents access to other options on the Settings menu.

If you cannot access an option on the Settings menu, check the Settings Access

field. For more information, see Cisco Unified CallManager Administration

Guide.

Procedure

Step 1

Step 2

Press the Settings button to access the Settings menu.

Perform one of these actions to display the Network Configuration menu or the

Device Configuration menu:

•

Use the Navigation button to select the desired menu and then press the

Select softkey.

Use the keypad on the phone to enter the number that corresponds to the

menu.

Press the menu name on the touchscreen.

Step 3

Step 4

To display a sub-menu, repeat Step 2.

To exit a menu, press the Exit softkey.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Configuration Menus on the Cisco Unified IP Phones 7970G/7971G-GE

Related Topics

•

Unlocking and Locking Options, page 4-4

Editing Values, page 4-5

Overview of Options Configurable from a Phone, page 4-6

Network Configuration Menu, page 4-7

Device Configuration Menu, page 4-15

Security Configuration Menu, page 4-37

Unlocking and Locking Options

Configuration options that can be changed from a phone are locked by default to

prevent users from making changes that could affect the operation of a phone.

You must unlock these options before you can change them.

When options are inaccessible for modification, a locked padlock icon

appears on the configuration menus. When options are unlocked and accessible

for modification, an unlocked padlock

icon appears on these menus.

To unlock or lock options, press **#. This action either locks or unlocks the

options, depending on the previous state. If a password is configured on the

phone, you must enter the password after pressing **#.

Make sure to lock options after you have made your changes.

Caution

Do not press **# to unlock options and then immediately press **# again to lock

options. The phone will interpret this sequence as **#**, which will reset the

phone. To lock options after unlocking them, wait at least 10 seconds before you

press **# again.

Related Topics

•

Displaying a Configuration Menu, page 4-3

Editing Values, page 4-5

Overview of Options Configurable from a Phone, page 4-6

Network Configuration Menu, page 4-7

Device Configuration Menu, page 4-15

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Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Configuration Menus on the Cisco Unified IP Phones 7970G/7971G-GE

Editing Values

When you edit the value of an option setting, follow these guidelines:

•

Use the keys on the keypad to enter numbers and letters.

To enter letters using the keypad, use a corresponding number key. Press the

key one or more times to display a particular letter. For example, press the 2

key once for “a,” twice quickly for “b,” and three times quickly for “c.” After

you pause, the cursor automatically advances to allow you to enter the next

letter.

•

To enter a period (for example, in an IP address), press the . (period) softkey

or press * on the keypad.

Press the << softkey if you make a mistake. This softkey deletes the character

to the left of the cursor.

Press the Cancel softkey before pressing the Save softkey to discard any

changes that you have made.

Note

The Cisco Unified IP Phone provides several methods you can use to reset or

restore option settings, if necessary. For more information, see the “Resetting or

Restoring the Cisco Unified IP Phone” section on page 9-17.

Related Topics

•

Displaying a Configuration Menu, page 4-3

Unlocking and Locking Options, page 4-4

Overview of Options Configurable from a Phone, page 4-6

Network Configuration Menu, page 4-7

Device Configuration Menu, page 4-15

Security Configuration Menu, page 4-37

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Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Overview of Options Configurable from a Phone

The settings that you can change on a phone fall into several categories, as shown

in Table 4-1 . For a detailed explanation of each setting and instructions for

changing them, see the “Network Configuration Menu” section on page 4-7.

Note

There are several options on the Network Configuration menu and on the Device

Configuration Menu that are for display only or that you can configure from

Cisco Unified CallManager. These options are also described in the “Network

Configuration Menu” section on page 4-7 and the or the “Device Configuration

Menu” section on page 4-15.

Table 4-1

Settings that You can Change in the Network Configuration Menu

Description Network Configuration Menu Option

Related Topics

•

Displaying a Configuration Menu, page 4-3

Unlocking and Locking Options, page 4-4

Editing Values, page 4-5

Network Configuration Menu, page 4-7

Device Configuration Menu, page 4-15

Network Configuration Menu

The Network Configuration menu provides options for viewing and making a

variety of network settings. Table 4-2 describes these options and, where

applicable, explains how to change them.

For information about how to access the Network Configuration menu, see the

“Displaying a Configuration Menu” section on page 4-3.

Before you can change an option on this menu, you must unlock options as

described in the “Unlocking and Locking Options” section on page 4-4. The Edit,

Yes, or No softkeys for changing network configuration options appear only if

options are unlocked.

For information about the keys you can use to edit options, see the “Editing

Values” section on page 4-5.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Network Configuration Menu

Table 4-2 Network Configuration Menu Options

Option

Description

To Change

DHCP Server

IP address of the Dynamic Host

Display only—Cannot configure.

Configuration Protocol (DHCP) server

from which the phone obtains its IP

address.

BOOTP Server

Indicates whether the phone obtains its Display only—Cannot configure.

configuration from a Bootstrap Protocol

(BootP) server instead of from a DHCP

server.

MAC Address

Host Name

Unique Media Access Control (MAC) Display only—Cannot configure.

address of the phone.

Unique host name that the DHCP server Display only—Cannot configure.

assigned to the phone.

Domain Name

Name of the Domain Name System

(DNS) domain in which the phone

resides.

1. Unlock network configuration

options.

2. Set the DHCP Enabled option to No.

3. Scroll to the Domain Name option,

press the Edit softkey, and then

enter a new domain name.

4. Press the Validate softkey and then

press the Save softkey.

IP Address

Internet Protocol (IP) address of the

phone.

1. Unlock network configuration

options.

If you assign an IP address with this

option, you must also assign a subnet

mask and default router. See the Subnet

Mask and Default Router options in this

table.

2. Set the DHCP Enabled option to No.

3. Scroll to the IP Address option, press

the Edit softkey, and then enter a

new IP Address.

4. Press the Validate softkey and then

press the Save softkey.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Network Configuration Menu

Table 4-2 Network Configuration Menu Options (continued)

Option

Description

To Change

Subnet Mask

Subnet mask used by the phone.

1. Unlock network configuration

options.

2. Set the DHCP Enabled option to No.

3. Scroll to the Subnet Mask option,

press the Edit softkey, and then

enter a new subnet mask.

4. Press the Validate softkey and then

press the Save softkey.

TFTP Server 1

Primary Trivial File Transfer Protocol

(TFTP) server used by the phone. If you

are not using DHCP in your network and

you want to change this server, you

must use the TFTP Server 1 option.

1. Unlock the CTL file, if necessary.

2. If DHCP is enabled, set the Alternate

TFTP option to Yes.

3. Scroll to the TFTP Server 1 option,

press the Edit softkey, and then

If you set the Alternate TFTP option to

yes, you must enter a non-zero value for

the TFTP Server 1 option.

enter a new TFTP server IP address.

4. Press the Validate softkey, and then

press the Save softkey.

If neither the primary TFTP server nor

the backup TFTP server is listed in the

CTL file on the phone, you must unlock

the CTL file before you can save

changes to the TFTP Server 1 option. In

this case, the phone will delete the CTL

file when you save changes to the TFTP

Server 1 option.

For information about the CTL file,

refer to Cisco Unified CallManager

Security Guide. For information about

unlocking the CTL file, see the

“Security Configuration Menu” section

on page 4-37.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Network Configuration Menu

Table 4-2 Network Configuration Menu Options (continued)

Option

Description

To Change

TFTP Server 2

Optional backup TFTP server that the

phone uses if the primary TFTP server is

unavailable.

1. Unlock the CTL file, if necessary.

2. Unlock network configuration

options.

If neither the primary TFTP server nor

the backup TFTP server is listed in the

CTL file on the phone, you must unlock

the CTL file before you can save

changes to the TFTP Server 2 option. In

this case, the phone will delete the CTL

file when you save changes to the TFTP

Server 2 option.

3. Enter an IP address for the TFTP

Server 1 option.

4. Scroll to the TFTP Server 2 option,

press the Edit softkey, and then

enter a new backup TFTP server IP

address.

5. Press the Validate softkey, and then

press the Save softkey.

For information about the CTL file,

refer to Cisco Unified CallManager

Security Guide. For information about

unlocking the CTL file, see to the

“Security Configuration Menu” section

on page 4-37.

Default Router 1 Default router used by the phone

1. Unlock network configuration

(Default Router 1) and optional backup

routers (Default Router 2–5).

Default Router 3

options.

Default Router 2

2. Set the DHCP Enabled option to No.

3. Scroll to the appropriate Default

Router option, press the Edit

softkey, and then enter a new router

IP address.

Default Router 4

Default Router 5

4. Press the Validate softkey.

5. Repeat Steps 3 and 4 as needed to

assign backup routers.

6. Press the Save softkey.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Network Configuration Menu

Table 4-2 Network Configuration Menu Options (continued)

Option

Description

To Change

DNS Server 1

DNS Server 2

DNS Server 3

DNS Server 4

DNS Server 5

Primary Domain Name System (DNS)

server (DNS Server 1) and optional

backup DNS servers (DNS Server 2–5)

used by the phone.

1. Unlock network configuration

options.

2. Set the DHCP Enabled option to No.

3. Scroll to the appropriate DNS Server

option, press the Edit softkey, and

then enter a new DNS server IP

address.

4. Press the Validate softkey.

5. Repeat Steps 3 and 4 as needed to

assign backup DNS servers.

6. Press the Save softkey.

Operational

VLAN ID

Auxiliary Virtual Local Area Network The phone obtains its Operational VLAN

(VLAN) configured on a Cisco Catalyst ID via Cisco Discovery Protocol (CDP)

switch in which the phone is a member. from the switch to which the phone is

attached. To assign a VLAN ID

If the phone has not received an

manually, use the Admin VLAN ID

auxiliary VLAN, this option indicates

option.

the Administrative VLAN.

If neither the auxiliary VLAN nor the

Administrative VLAN are configured,

this option is blank.

Admin. VLAN

Auxiliary VLAN in which the phone is 1. Unlock network configuration

a member.

options.

Used only if the phone does not receive 2. Scroll to the Admin. VLAN ID

an auxiliary VLAN from the switch,

ignored otherwise.

option, press the Edit softkey, and

then enter a new Admin VLAN

setting.

Overrides the value specified by the

Operation VLAN ID option.

3. Press the Validate softkey and then

press the Save softkey.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Network Configuration Menu

Table 4-2 Network Configuration Menu Options (continued)

Option

Description

To Change

DHCP Enabled

Indicates whether DHCP is being used

by the phone.

1. Unlock network configuration

options.

2. Scroll to the DHCP Enabled option

and press the No softkey to disable

DHCP, or press the Yes softkey to

enable DHCP.

3. Press the Save softkey.

DHCP Address

Released

Releases the IP address assigned by

DHCP.

1. Unlock network configuration

options.

2. Scroll to the DHCP Address

Released option and press the Yes

softkey to release the IP address

assigned by DHCP, or press the No

softkey if you do not want to release

this IP address.

3. Press the Save softkey.

Alternate TFTP

Indicates whether the phone is using an 1. Unlock network configuration

alternative TFTP server.

options.

2. Scroll to the Alternate TFTP option

and press the Yes softkey if the

phone should use an alternative

TFTP server. Press the No softkey

otherwise.

3. Press the Save softkey.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Network Configuration Menu

Table 4-2 Network Configuration Menu Options (continued)

Option

Description

To Change

SW Port

Configuration

Speed and duplex of the network port

(labeled 10/100 SW on the Cisco

Unified IP Phone 7970, and

10/100/1000 SW on the Cisco

Unified IP Phone 7971G-GE). Valid

values:

1. Unlock network configuration

options.

2. Scroll to the SW Port Configuration

option and then press the Edit

softkey.

3. Scroll to the setting that you want

•

Auto Negotiate

and then press the Select softkey.

10 Half—10-BaseT/half duplex

10 Full—10-BaseT/full duplex

100 Half—100-BaseT/half duplex

100 Full—100-BaseT/full duplex

1000 Full—1000-BaseT/full duplex

4. Press the Save softkey.

If the phone is connected to a switch,

configure the port on the switch to the

same speed/duplex as the phone, or

configure both to auto-negotiate.

If you change the setting of this option,

you must change the PC Port

Configuration option to the same

setting.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Network Configuration Menu

Table 4-2 Network Configuration Menu Options (continued)

Option

Description

To Change

PC Port

Configuration

Speed and duplex of the access port

(labeled 10/100 PC on the Cisco Unified

IP Phone 7970, and 10/100/1000 PC

on the Cisco Unified

1. Unlock network configuration

options.

2. Scroll to the PC Port Configuration

option and then press the Edit

softkey.

IP Phone 7971G-GE). Valid values:

•

Auto Negotiate

3. Scroll to the setting that you want

10 Half—10-BaseT/half duplex

10 Full—10-BaseT/full duplex

100 Half—100-BaseT/half duplex

100 Full—100-BaseT/full duplex

1000 Full—1000-BaseT/full duplex

and then press the Select softkey.

4. Press the Save softkey.

If the phone is connected to a switch,

configure the port on the switch to the

same speed/duplex as the phone, or

configure both to auto-negotiate.

If you change the setting of this option,

you must change the SW Port

Configuration option to the same

setting.

PC VLAN

Allows the phone to work better with

non-Cisco switches. Strips the 802.1P/Q

tags from the packets going to a PC from

the access port on the phone. The Admin

VLAN ID must be set before you can

change this option.

1. Unlock network configuration

options.

2. Make sure the Admin VLAN ID

option is set.

3. Scroll to the PC VLAN option, press

the Edit softkey, and then enter a

new PC VLAN setting.

4. Press the Validate softkey and then

press the Save softkey.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Device Configuration Menu

Related Topics

•

Displaying a Configuration Menu, page 4-3

Unlocking and Locking Options, page 4-4

Editing Values, page 4-5

Overview of Options Configurable from a Phone, page 4-6

Device Configuration Menu, page 4-15

Device Configuration Menu

The Device Configuration menu provides access to several sub-menus from

which you can view a variety of settings that are specified in the configuration file

for a phone. (The phone downloads the configuration file from the TFTP server.)

These sub-menus are:

•

CallManager Configuration Menu, page 4-16

SIP Configuration Menu, page 4-18

Call Preferences Menu, page 4-21

HTTP Configuration Menu, page 4-23

Locale Configuration Menu, page 4-25

UI Configuration Menu, page 4-26

Media Configuration Menu, page 4-28

Power Save Configuration Menu, page 4-32

Ethernet Configuration Menu, page 4-33

Security Configuration Menu, page 4-33

QoS Configuration Menu, page 4-35

Network Configuration, page 4-35

For instructions about how to access the Device Configuration menu and its

sub-menus, see the “Displaying a Configuration Menu” section on page 4-3.

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Device Configuration Menu

CallManager Configuration Menu

The CallManager Configuration menu contains the options CallManager 1,

CallManager 2, CallManager 3, CallManager 4, and CallManager 5. These

options show Cisco Unified CallManager servers that are available for processing

calls from the phone, in prioritized order.

To change these options, use Cisco Unified CallManager Administration.

For an available Cisco Unified CallManager server, an option on the CallManager

Configuration menu will show the Cisco Unified CallManager server IP address

or name and one of the states shown in Table 4-3.

Table 4-3

Cisco Unified CallManager Server States

State

Description

Active

Cisco Unified CallManager server from which the

phone is currently receiving call-processing services

Standby

Cisco Unified CallManager server to which the

phone switches if the current server becomes

unavailable

Blank

No current connection to this Cisco

Unified CallManager server

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Device Configuration Menu

An option may also display one of more of the designations or icons shown in

Table 4-4:

Table 4-4

Cisco Unified CallManager Server Designations

Designation

Description

SRST

Indicates a Survivable Remote Site Telephony router

capable of providing Cisco Unified CallManager

functionality with a limited feature set. This router

assumes control of call processing if all other Cisco

Unified CallManager servers become unreachable.

The SRST Cisco Unified CallManager always

appears last in the list of servers, even if it is active.

You configure an SRST router address in the Cisco

Unified CallManager Administration SRST

Reference Configuration page (choose System >

SRST). You configure an SRST reference in the

Device Pool Configuration page (choose System >

Device Pool).

TFTP

Indicates that the phone was unable to register with

a Cisco Unified CallManager listed in its

configuration file and that it registered with the

TFTP server instead.

Indicates that the connection to the Cisco

Unified CallManager is authenticated. For more

information about authentication, refer to Cisco

Unified CallManager Security Guide.

(Authentication icon)

(Encryption icon)

Indicates that the connection to the Cisco

Unified CallManager is authenticated and

encrypted. For more information about

authentication and encryption, refer to Cisco Unified

CallManager Security Guide.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Device Configuration Menu

SIP Configuration Menu

The SIP Configuration menu contains these sub-menus:

•

SIP General Configuration Menu, page 4-18

Line Settings Menu, page 4-20

SIP General Configuration Menu

The SIP General Configuration menu displays information about the configurable

SIP parameters on the phone. Table 4-5 describes the options in this menu.

Table 4-5 SIP General Configuration Menu Options

Option

Description

To Change

Preferred CODEC

Displays the CODEC to use when a call is

initiated. This value will always be set to

none.

Display only—cannot

configure.

Out of Band DTMF

Displays the configuration of the out-of-band Display only—cannot

signaling (for tone detection on the IP side of configure.

a gateway). The Cisco Unified SIP IP phone

supports out-of-band signaling using the AVT

tone method. This value will always be set to

avt.

Displays if the phone must register with a

proxy server during initialization. This value configure.

will always be set to true.

Display only—cannot

Displays the amount of time, in seconds, after Use Cisco Unified

which a registration request expires.

CallManager Administration >

Device > Device Settings >

SIP Profile.

Phone Label

Displays the text that is displayed on the top Display only—cannot

right status line of the LCD on the phone. This configure.

text is for end-user display only and has no

effect on caller identification or messaging.

This value will always be set to null.

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Device Configuration Menu

Table 4-5 SIP General Configuration Menu Options (continued)

Option

Description

To Change

Enable VAD

Displays if voice activation detection (VAD) Use Cisco Unified

is enabled.

CallManager Administration >

Device > Device Settings >

SIP Profile.

Start Media Port

End Media Port

Displays the start Real-Time Transport

Protocol (RTP) range for media.

Use Cisco Unified

CallManager Administration >

Device > Device Settings >

SIP Profile.

Displays the end Real-Time Transport

Protocol (RTP) range for media.

Use Cisco Unified

CallManager Administration >

Device > Device Settings >

SIP Profile.

Backup Proxy

Displays the IP address of the backup proxy Display only—cannot

server or gateway. This value will always be configure.

set to USECALLMANAGER.

Backup Proxy Port

Emergency Proxy

Displays the port number of the backup proxy Display only—cannot

server or gateway. This value will always be configure.

set to 5060.

Displays the IP address of the emergency

proxy server or gateway. This value will

always be set to USECALLMANAGER.

Display only—cannot

configure.

Emergency Proxy

Port

Displays the port number of the emergency

proxy server or gateway. This value will

always be set to 5060.

Display only—cannot

configure.

Outbound Proxy

Displays the IP address of the outbound proxy Display only—cannot

server. This value will always be set to

USECALLMANAGER.

configure.

Outbound Proxy Port Displays the port number of the outbound

Display only—cannot

proxy server. This value will always be set to configure.

5060.

NAT Enabled

Displays if Network Address Translation

Display only—cannot

(NAT) is enabled. This value will always be configure.

set to false.

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Device Configuration Menu

Table 4-5 SIP General Configuration Menu Options (continued)

Option

Description

To Change

NAT Address

Displays the WAN IP address of the NAT or Display only—cannot

firewall server. This value will always be set configure.

to null.

Call Statistics

Displays if call statistics are enabled on the

phone.

Use Cisco Unified

CallManager Administration >

Device > Device Settings >

SIP Profile.

Related Topics

•

Displaying a Configuration Menu, page 4-3

Device Configuration Menu, page 4-15

Understanding the SIP Protocol, page 1-8

Line Settings Menu

The Line Settings menu displays information that relate to the configurable

parameters for each of the lines on your SIP phone. Table 4-6 describes the

options in this menu.

Table 4-6 Line Settings Menu Options

Option

Description

To Change

Name

Displays the number the line uses when

registering.

Use Cisco Unified

CallManager Administration

to modify.

Short Name

Displays the short name configured for the

line.

Use Cisco Unified

CallManager Administration

to modify.

Authentication Name

Displays the name used by the phone for

Use Cisco Unified

authentication if a registration is challenged CallManager Administration

by the call control server during

initialization.

to modify.

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Device Configuration Menu

Table 4-6 Line Settings Menu Options (continued)

Option

Description

To Change

Display Name

Displays the identification the phone uses for Use Cisco Unified

display for caller identification purposes.

Displays the IP address of the proxy server

that will be used by the phone. This value will configure.

always be set to USECALLMANAGER.

CallManager Administration

to modify.

Proxy Address

Proxy Port

Display only—Cannot

Displays the port number of the proxy server Display only—Cannot

that will be used by the phone. This value will configure.

always be set to 5060.

Shared Line

Displays if the line is part of a shared line

(Yes) or not (No).

Display only—Cannot

configure.

Related Topics

•

Displaying a Configuration Menu, page 4-3

Device Configuration Menu, page 4-15

Understanding the SIP Protocol, page 1-8

Call Preferences Menu

The Call Preferences menu displays settings that relate to the settings for the call

preferences on the phone. Table 4-7 describes the options in this menu.

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Device Configuration Menu

Table 4-7 Call Preferences Menu Options

Option

Description

To Change

Do Not Disturb

Indicates whether do not disturb is enabled Use Cisco Unified

(Yes) or disabled (No) for the phone.

CallManager Administration >

Device > Device Settings >

SIP Profile.

This option can also be

modified from the phone if

enabled in Cisco Unified

CallManager.

Caller ID Blocking

Indicates whether caller ID blocking is

enabled (Yes) or disabled (No) for the

phone.

Use Cisco Unified

CallManager Administration >

Device > Device Settings >

SIP Profile.

Anonymous Call Block Indicates whether anonymous call block is Use Cisco Unified

enabled (Yes) or disabled (No) for the

phone.

CallManager Administration >

Device > Device Settings >

SIP Profile.

Call Waiting

Preferences

Displays a sub-menu that indicates whether Use Cisco Unified

call waiting is enabled (Yes) or disabled

(No) for each line.

CallManager Administration

to modify.

Call Hold Ringback

Indicates whether the call hold ringback

Use Cisco Unified

feature is enabled (Yes) or disabled (No) for CallManager Administration >

the phone.

Device > Device Settings >

SIP Profile.

Stutter Msg Waiting

Indicates whether stutter message waiting is Use Cisco Unified

enabled (Yes) or disabled (No) for the

phone.

CallManager Administration >

Device > Device Settings >

SIP Profile.

Call Logs BLF Enabled Indicates whether BLF for call logs is

enabled (Yes) or disabled (No) for the

phone.

Use Cisco Unified

CallManager Administration.

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Device Configuration Menu

Table 4-7 Call Preferences Menu Options (continued)

Option

Description

To Change

Auto Answer

Preferences

Displays a sub-menu that indicates whether Use Cisco Unified

auto answer is enabled (Yes) or disabled

(No) for the each line.

CallManager Administration >

Call Routing > Directory

Number.

Speed Dials

Displays a sub-menu that displays the lines Use Cisco Unified

available on the phone. Select a line to see CallManager Administration >

the speed dial label and number assigned to Device > Add a New Speed

that line.

Dial.

Related Topics

•

Displaying a Configuration Menu, page 4-3

Device Configuration Menu, page 4-15

Understanding the SIP Protocol, page 1-8

HTTP Configuration Menu

The HTTP Configuration menu displays the URLs of servers from which the

phone obtains a variety of information. This menu also displays information about

the idle display on the phone.

Table 4-8 describes the options on the HTTP Configuration menu.

Table 4-8 HTTP Configuration Menu Options

Option Description

To Change

Directories URL URL of the server from which the

phone obtains directory information.

Use Cisco Unified CallManager

Administration > Device > Phone >

Phone Configuration.

Services URL

URL of the server from which the

Use Cisco Unified CallManager

phone obtains Cisco Unified IP Phone Administration to modify > Device >

services. Phone > Phone Configuration.

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Device Configuration Menu

Table 4-8 HTTP Configuration Menu Options (continued)

Option

Description

To Change

Messages URL

URL of the server from which the

phone obtains message services.

Use Cisco Unified CallManager

Administration to modify > Device >

Phone > Phone Configuration.

Information URL URL of the help text that appears on the Use Cisco Unified CallManager

phone.

Administration > > Device > Phone >

Phone Configuration.

Authentication

URL

URL that the phone uses to validate

requests made to the phone web server. Administration > Device > Phone >

Use Cisco Unified CallManager

Phone Configuration.

Proxy Server

URL

URL of proxy server, which makes

HTTP requests to non-local host

Use Cisco Unified CallManager

Administration to modify > Device >

addresses on behalf of the phone HTTP Phone > Phone Configuration.

client and provides responses from the

non-local host to the phone HTTP

client.

Idle URL

URL of an XML service that the phone Use Cisco Unified CallManager

displays when the phone has not been Administration > Device > Phone >

used for the time specified in the Idle Phone Configuration.

URL Time option and no menu is open.

For example, you could use the Idle

URL option and the Idle URL Timer

option to display a stock quote or a

calendar on the LCD screen when the

phone has not been used for 5 minutes.

Idle URL Time

Number of seconds that the phone has Use Cisco Unified CallManager

not been used and no menu is open

Administration to modify > Device >

before the XML service specified in the Phone > Phone Configuration.

Idle URL option is activated.

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Device Configuration Menu

Locale Configuration Menu

The Locale Configuration menu displays information about the user locale and

the network locale used by the phone. Table 4-9 describes the options on this

menu.

Table 4-9 Locale Configuration Menu Options

Option

Description

To Change

User Locale

User locale associated with the phone Use Cisco Unified CallManager

user. The user locale identifies a set of Administration > Device > Phone >

detailed information to support users, Phone Configuration.

including language, font, date and time

formatting, and alphanumeric keyboard

text information.

User Locale

Version

Version of the user locale loaded on the Display only—Cannot configure.

phone.

User Locale Char Character set that the phone uses for the Display only—Cannot configure.

Set user locale.

Network Locale Network locale associated with the

phone user. The network locale

Use Cisco Unified CallManager

Administration > Device > Phone >

identifies a set of detailed information Phone Configuration.

that supports the phone in a specific

location, including definitions of the

tones and cadences used by the phone.

Network Locale Version of the network locale loaded

Display only—Cannot configure.

Version

on the phone.

NTP

Configuration

Menu to view information on NTP

server and mode configuration. For

more information, see NTP

Configuration Menu, page 4-26.

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NTP Configuration Menu

The NTP Configuration menu displays information about the NTP server and

mode configuration used by the phone. Table 4-10 describes the options on this

menu.

Table 4-10 NTP Configuration Menu Options

Option

Description

To Change

NTP Server 1

NTP Server 2

IP address of the primary NTP server. Display only—Cannot configure.

IP address of the secondary or backup Display only—Cannot configure.

NTP server.

NTP Mode 1

NTP Mode 2

Primary server mode. Supported modes Display only—Cannot configure.

are Directed Broadcast and Unicast.

Secondary server mode. Supported

modes are Directed Broadcast and

Unicast.

Display only—Cannot configure.

UI Configuration Menu

The UI Configuration menu displays information that relates to user interface

options for the phone. Table 4-11 describes the options on this menu.

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Device Configuration Menu

Table 4-11

UI Configuration Menu Options

Option

Description

To Change

Use Cisco Unified CallManager

automatically shifts the call focus to an Administration > Device > Phone >

Auto Call Select Indicates whether the phone

incoming call on the same line when

the user is already on a call.

Phone Configuration.

When this option is enabled, the phone

shifts the call focus to the most recent

incoming call.

When this option is disabled, all

automatic focus changes, including

Auto Line Select, are disabled

regardless of their setting.

Default: Enabled

Auto Line Select Indicates whether the phone shifts the Use Cisco Unified CallManager

call focus to incoming calls on all lines. Administration > Device > Phone >

Phone Configuration.

When this option is disabled, the phone

only shifts the call focus to incoming

calls on the line that is in use. When

this option is enabled, the phone shifts

the call focus to the line with the most

recent incoming call.

Default: Disabled

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Device Configuration Menu

Table 4-11

UI Configuration Menu Options (continued)

Option

Description

To Change

BLF for Call

Lists

Indicates whether the Busy Lamp Field Use Cisco Unified CallManager

(BLF) is enabled for call lists.

Administration > System > Enterprise

Parameters.

“more” Softkey

Timer

Indicates the number of seconds that

additional softkeys are displayed after Cisco Unified CallManager

Access the Phone Configuration page in

the user presses more. If this timer

expires before the user presses another

softkey, the display reverts to the initial

softkeys.

Administration.

Range: 5 to 30; 0 represents an infinite

timer.

Default: 5

Media Configuration Menu

The Media Configuration menu displays whether the headset, speakerphone, and

video capability are enabled on the phone. This menu also displays options for

recording tones that the phone may play to indicate that a call may be recorded.

Table 4-12 describes the options on this menu.

Table 4-12 Media Configuration Menu Options

Option

Description

To Change

Headset Enabled Indicates whether the Headset button Use Cisco Unified CallManager

is enabled on the phone.

Administration > Device > Phone >

Phone Configuration.

Speaker Enabled Indicates whether the speakerphone is Use Cisco Unified CallManager

enabled on the phone.

Administration > Device > Phone >

Phone Configuration.

Video Capability Indicates whether the phone can

Use Cisco Unified CallManager

Enabled

participate in video calls when

Administration > Device > Phone >

connected to an appropriately equipped Phone Configuration.

computer.

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Device Configuration Menu

Table 4-12 Media Configuration Menu Options (continued)

Option

Description

To Change

Recording Tone Indicates whether a recording tone

Use Cisco Unified CallManager

(often referred to as a beep tone) is

Administration > Device > Phone >

enabled or disabled for the phone. If the Phone Configuration.

recording tone option is enabled, the

phone plays the beep tone in both

directions of every call, regardless of

whether the call actually gets recorded.

The beep tone first sounds when a call

is answered.

You may want to notify your users if

you enable this option.

Default: Disabled

Related Parameters:

•

Recording Tone Local Volume

Recording Tone Remote Volume

Recording Tone Duration

Other related parameters—Beep tone

frequency in hz, the length of the beep

tone (called duration), and how often

the beep tone plays (called

interval)—are defined on a

per-Network Locale basis in the xml

file that defines tones. This xml file is

usually named tones.xml or

g3-tones.xml.

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Table 4-12 Media Configuration Menu Options (continued)

Option

Recording Tone Indicates the loudness setting for the

Local Volume

Description

To Change

Use Cisco Unified CallManager

beep tone that is received by the party Administration > Device > Phone >

whose phone has the Recording Tone

option enabled.

Phone Configuration.

This setting applies for each listening

device (handset, speakerphone,

headset).

Range: 0 percent (no tone) to 100

percent (same level as current volume

setting on the phone).

Default: 100

Related Topics

•

Displaying a Configuration Menu, page 4-3

Network Configuration Menu, page 4-7

Network Configuration

The Network Configuration menu displays device-specific network configuration

settings on the phone. Table 4-17 describes the options in this menu.

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Device Configuration Menu

Table 4-17 Network Configuration Menu Options

Option

Description

To Change

Load Server

Used to optimize installation time for Use Cisco Unified CallManager

phone firmware upgrades and offload Administration > Device > Phone >

the WAN by storing images locally,

negating the need to traverse the WAN

link for each phone's upgrade.

Phone Configuration.

You can set the Load Server to another

TFTP server IP address or name (other

than the TFTP Server 1 or TFTP Server

2) from which the phone firmware can

be retrieved for phone upgrades. When

the Load Server option is set, the phone

contacts the designated server for the

firmware upgrade.

Note

The Load Server option allows

you to specify an alternate

TFTP server for phone

upgrades only. The phone

continues to use TFTP Server 1

or TFTP Server 2 to obtain

configuration files. The Load

Server option does not provide

management of the process and

of the files, such as file transfer,

compression, deletion, and so

on.

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Security Configuration Menu

Table 4-17 Network Configuration Menu Options (continued)

Option

Description

To Change

RTP Control

Protocol

Indicates whether the phone supports

the Real-Time Control Protocol

(RTCP). Settings include:

Use Cisco Unified CallManager

Administration > Device > Phone >

Phone Configuration.

•

Enabled

Disabled—Default

If this feature is disabled, several call

statistic values display as 0. For

additional information, see the

following sections:

•

Call Statistics Screen, page 7-16

Streaming Statistics, page 8-15

Related Topics

•

Displaying a Configuration Menu, page 4-3

Device Configuration Menu, page 4-15

Understanding the SIP Protocol, page 1-8

Security Configuration Menu

The Security Configuration menu that you access directly from the Settings menu

provides information about various security settings. It also provides access to the

CTL File screen and the Trust List menu, if a CTL file is installed on the phone.

Table 4-18 describes the options on the Security Configuration menu.

Note

The phone also has a Security Configuration menu that you access from the

Device menu. For information about the security options on that menu, see the

“Security Configuration Menu” section on page 4-33.

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Table 4-18

Option

Security Menu Settings

Description

To Change

Web Access Enabled Indicates whether web access is

enabled (Yes) or disabled (No) for

the phone.

Use Cisco Unified CallManager

Administration > Device > Phone >

Phone Configuration.

Security Mode

Displays the security mode that is set Use Cisco Unified CallManager

for the phone.

Administration > Device > Phone >

Phone Configuration.

MIC

Indicates whether a manufacturing

installed certificate (used for the

For information about how to manage

the MIC for your phone, refer to the

security features) is installed on the “Using the Certificate Authority Proxy

phone (Yes) or is not installed on the Function” chapter in Cisco

phone (No).

Unified CallManager Security Guide.

LSC

Indicates whether a locally

significant certificate (used for the

For information about how to manage

the LSC for your phone, refer to the

security features) is installed on the “Using the Certificate Authority Proxy

phone (Yes) or is not installed on the Function” chapter in Cisco

phone (No).

Unified CallManager Security Guide.

CTL File

Displays the MD5 hash of the

For more information about this file,

certificate trust list (CTL) file that is refer to the “Configuring the Cisco

installed in the phone. If no CTL file CTL Client” section in Cisco

is installed on the phone, this field

displays No. (If security is

configured for the phone, the CTL

file installs automatically when the

phone reboots or resets.

Unified CallManager Security Guide .

If a CTL file is installed on the phone,

also provides access to the CTL File

screen. For more information, see the

“CTL File Screen” section on

page 4-39.

Trust List

If a CTL file is installed on the

phone, provides access to the Trust

List menu.

For more information, see the “Trust

List Screen” section on page 4-41.

CAPF Server

Displays the IP address and the port For more information about this server,

of the CAPF that the phone uses.

refer to the “Using the Certificate

Authority Proxy Function” section in

Cisco Unified CallManager Security

Guide.

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Security Configuration Menu

Table 4-18

Security Menu Settings (continued)

Option

Description

To Change

802.1X

Authentication

Allows you to enable 802.1X

authentication for this phone.

See the “802.1X Authentication and

Status” section on page 4-42.

802.1X

Displays real-time status progress of Display only—Cannot configure.

Authentication Status the 802.1X authentication

transaction.

CTL File Screen

The CTL File screen includes the options described in Table 4-19.

CTL File Settings

Description

Table 4-19

Option

To Change

CTL File

Displays the MD5 hash of the CTL For more information about this file,

file that is installed in the phone. If refer to the “Configuring the Cisco

security is configured for the phone, CTL Client” section in Cisco

the CTL file installs automatically

when the phone reboots or resets.

Unified CallManager Security Guide.

•

A locked padlock icon

this option indicates that the

CTL file is locked.

An unlocked padlock icon

indicates that the CTL file is

unlocked.

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Table 4-19

CTL File Settings (continued)

Option

Description

To Change

CAPF Server

IP address of the CAPF server used For more information about this server,

by the phone. Also displays a

certificate icon if a certificate is

installed for this server.

refer to the “Using the Certificate

Authority Proxy Function” section in

Cisco Unified CallManager Security

Guide.

CallManager / TFPT IP address of a Cisco Unified

For information about changing these

Server

CallManager and TFTP server used options, see the “Network

by the phone. Also displays a

Configuration Menu” section on

certificate

icon if a certificate is page 4-7.

installed for this server.

If neither the primary TFTP (TFTP

Server 1) server nor the backup TFTP

server (TFTP Server 2) is listed in the

CTL file, you must unlock the CTL

file before you can save changes that

you make to the TFTP Server 1

option or to the TFTP Server 2 option

on the Network Configuration menu.

Unlocking the CTL File

To unlock the CTL file from the Security Configuration menu, follow these steps:

Procedure

Step 1

Press **# to unlock options on the CTL File menu.

If you decide not to continue, press **# again to lock options on this menu.

Note

If a password is configured on the phone, you must enter a password after

pressing **#.

Step 2

Highlight the CTL option.

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Step 3

Press the Unlock softkey to unlock the CTL file.

After you change and save the TFTP Server 1 or the TFTP Server 2 option, the

CTL file will be locked automatically.

Note

When you press the Unlock softkey, it changes to Lock. If you decide not

to change the TFTP Server 1 or TFTP Server 2 option, press the Lock

softkey to lock the CTL file.

Trust List Screen

The Trust List menu displays information about all of the servers that the phone

trusts and includes the options described in Table 4-20.

Table 4-20

Trust List Menu Settings

Option

Description

To Change

CAPF Server

IP address of the CAPF used by the For more information about these

phone. Also displays a certificate

icon if a certificate is installed

for this server.

settings, refer to the “Configuring the

Cisco CTL Client” section in Cisco

Unified CallManager Security Guide.

CallManager / TFPT IP address of a Cisco Unified

For more information about these

Server

CallManager and TFTP server used settings, refer to the “Configuring the

by the phone. Also displays a Cisco CTL Client” section in Cisco

certificate icon if a certificate is Unified CallManager Security Guide.

installed for this server.

SRST Router

IP address of the trusted SRST router For more information about these

that is available to the phone, if such settings, refer to the “Configuring the

a device has been configured in

Cisco Unified CallManager

Administration. Also displays a

Cisco CTL Client” section in Cisco

Unified CallManager Security Guide.

certificate

icon if a certificate is

installed for this server.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Security Configuration Menu

802.1X Authentication and Status

The 802.1X Authentication and 802.1X Authentication Status menus allow you

to enable 802.1X authentication and monitor its progress. These options are

described in Table 4-21 and Table 4-22.

You can access these menu by pressing the Settings button and choosing Security

Configuration > 802.1X Authentication and Security Configuration > 802.1X

Authentication Status.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Security Configuration Menu

Table 4-21

802.1X Authentication Settings

Option

Description

To Change

Device

Authentication

Determines whether 802.1X

authentication is enabled:

1. Choose Settings > Security

Configuration > 802.1X

Authentication > Device

Authentication.

•

Enabled—Phone uses 802.1X

authentication to request

network access.

2. Set the Device Authentication

option to Enabled or Disabled.

•

Disabled—Default setting in

which the phone uses CDP to

acquire VLAN and network

access.

3. Press the Save softkey.

EAP-MD5

Specifies a password for use with

802.1X authentication using the

Choose Settings > Security

Configuration > 802.1X

following menu options (described in Authentication > EAP-MD5.

the following rows):

•

Device ID

Shared Secret

Realm

Device ID—Derivative of the

Display only—Cannot configure.

phone’s model number and unique

MAC address displayed in this

format: CP-<model>-SEP-<MAC>

Shared Secret—Choose a password

to use on the phone and on the

authentication server. The password

must be between 6 and 32 characters,

consisting of any combination of

numbers or letters.

1. Choose EAP-MD5 > Shared

Secret.

2. Enter the shared secret.

3. Press Save.

See the“Troubleshooting Cisco Unified

IP Phone Security” section on

Note

If you disable 802.1X

page 9-12 for assistance in recovering

from a deleted shared secret.

authentication or perform a

factory reset of the phone, the

shared secret is deleted.

Realm—Indicates the user network Display only—Cannot configure.

domain, always set as Network.

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Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Security Configuration Menu

Table 4-22

802.1X Authentication Real-Time Status

Option

Description

To Change

802.1X Authentication Real-time progress of the 802.1X

Display only—Cannot configure.

Status

authentication status, displaying one

of the following states:

•

Disabled—802.1X is disabled

and transaction was not

attempted

•

Disconnected—Physical link is

down or disconnected

Connecting—Trying to discover

or acquire the authenticator

Acquired—Authenticator

acquired, awaiting

authentication to begin

•

Authenticating—Authentication

in progress

Authenticated—Authentication

successful or implicit

authentication due to timeouts

•

Held—Authentication failed,

waiting before next attempt

(approximately 60 seconds)

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C H A P T E R

Configuring Features, Templates,

Services, and Users

After you install Cisco Unified IP Phones in your network, configure their

network settings, and add them to Cisco Unified CallManager, you must use the

Cisco Unified CallManager Administration application to configure telephony

features, optionally modify phone templates, set up services, and assign users.

This chapter provides an overview of these configuration and setup procedures.

Cisco Unified CallManager documentation provides detailed instructions for

these procedures.

For suggestions about how to provide users with information about features, and

what information to provide, see Appendix A, “Providing Information to Users

Via a Website.”

For information about setting up phones in non-English environments, see

Appendix C, “Supporting International Users.”

This chapter includes following topics:

•

Telephony Features Available for the Phone, page 5-2

Configuring Corporate Directories and Personal Directories, page 5-13

Modifying Phone Button Templates, page 5-15

Configuring Softkey Templates, page 5-15

Setting Up Services, page 5-16

Adding Users to Cisco Unified CallManager, page 5-17

Specifying Options that Appear on the User Options Web Pages, page 5-18

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Phone

After you add Cisco Unified IP Phones to Cisco Unified CallManager, you can

add functionality to the phones. Table 5-1 includes a list of supported telephony

features, many of which you can configure using Cisco Unified CallManager

Administration. The Configuration Reference column lists Cisco Unified

CallManager documentation that contains configuration procedures and related

information.

For information about using most of these features on the phone, refer to the Cisco

Unified IP Phone 7970 Series Guide. For a comprehensive listing of features on

the phone, refer to Cisco Unified IP Phone Features A–Z.

Note

Cisco Unified CallManager Administration also provides several service

parameters that you can use to configure various telephony functions. For more

information about service parameters and the functions that they control, refer to

Cisco Unified CallManager Administration Guide.

Table 5-1

Telephony Features for the Cisco Unified IP Phone

Feature

Description

Configuration Reference

Abbreviated dialing Allows a user to speed dial a phone number For more information, refer to:

by entering an assigned index code (1-99)

•

Cisco Unified CallManager

Administration Guide, “Cisco

Unified IP Phone

on the phone keypad.

A user can assign index codes from the User

Options web pages.

Configuration” chapter.

•

Cisco Unified CallManager

System Guide, “Cisco Unified

IP Phones” chapter.

Anonymous Call

Block

Allows a user to reject calls from

anonymous callers.

Refer to the Cisco Unified

CallManager Administration

Guide, “SIP Profile Configuration”

chapter.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Auto Answer

Connects incoming calls automatically after Refer to the Cisco Unified

a ring or two.

CallManager Administration

Guide, “Configuring Directory

Numbers” chapter.

Auto Answer works with either the

speakerphone or headset.

Auto-pickup

Allows a user to use one-touch, pickup

functionality for call pickup, group call

pickup, and other group call pickup.

For more information, refer to:

•

Cisco Unified CallManager

Administration Guide,

“Pickup Group Configuration”

chapter.

•

Cisco Unified CallManager

System Guide, “Call Pickup”

and “Group Call Pickup”

chapter.

Barge

Allows a user to join a non-private call on a For more information, refer to:

shared phone line. Barge features include

cBarge and Barge.

•

Cisco Unified CallManager

Administration Guide, “Cisco

Unified IP Phone

•

cBarge adds a user to a call and

converts it into a conference, allowing

the user and other parties to access

conference features.

Configuration” chapter.

•

Cisco Unified CallManager

System Guide, “Cisco Unified

IP Phones” chapter.

•

Barge adds a user to a call but does not

convert the call into a conference.

Cisco Unified CallManager

Features and Services Guide,

“Barge” and “Privacy”

chapter.

The phones support Barge in two

conference modes:

•

Built-in conference bridge at the target

device (the phone that is being barged).

This mode uses the Barge softkey.

•

Shared conference bridge. This mode

uses the cBarge softkey.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Block external to

external transfer

Prevents users from transferring an external Refer to the Cisco Unified

call to another external number.

CallManager Features and

Services Guide, “External Call

Transfer Restrictions” chapter.

Busy Lamp Field

(BLF) speed dial

Allows a user to monitor the call state of a For more information, refer to:

directory number (DN) associated with a

speed-dial button.

•

Cisco Unified CallManager

Administration Guide, “Cisco

Unified IP Phone

Configuration” chapter.

•

Cisco Unified CallManager

Features and Services Guide,

“Presence” chapter.

Call display

restrictions

Determines the information that will

display for calling or connected lines,

depending on the parties who are involved

in the call.

For more information, refer to:

•

Cisco Unified CallManager

Administration Guide, “Cisco

Unified IP Phone

Configuration” chapter.

Cisco Unified CallManager

System Guide,

“Understanding Route Plans”

chapter.

Cisco Unified CallManager

Features and Services Guide,

Call Display Restrictions

chapter.

Call forward

Allows a user to redirect incoming calls to For more information, refer to:

another number.

•

Cisco Unified CallManager

Administration Guide,

“Configuring Directory

Numbers” chapter.

•

Cisco Unified CallManager

System Guide, “Cisco Unified

IP Phones” chapter.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Call forward

configurable

display

Allows you to specify information that

appears on a phone when a call is

forwarded. This information can include the

caller name, caller number, redirected

number, and original dialed number.

For more information, refer to:

•

Cisco Unified CallManager

Administration Guide, “Cisco

Unified IP Phone

Configuration” chapter.

•

Cisco Unified CallManager

System Guide, “Cisco Unified

IP Phones” chapter.

Call forward

Allows you to override Call Forward All

For more information, refer to

destination override (CFA) in cases where the CFA target places Cisco Unified CallManager New

a call to the CFA initiator. This allows the and Changed Information Guide,

CFA target to reach the CFA initiator for

important calls. The override works

whether the CFA target phone number is

internal or external.

Release 5.1(1), “Cisco Unified

CallManager System Guide”

section, “Cisco Unified IP Phones”

chapter.

Call park

Allows a user to park (temporarily store) a For more information, refer to:

call and then retrieve the call by using

another phone in the Cisco Unified

CallManager system.

•

Cisco Unified CallManager

Administration Guide, “Call

Park” chapter.

Cisco Unified CallManager

System Guide, “Cisco Unified

IP Phones” chapter.

Cisco Unified CallManager

Features and Services Guide,

“Call Park” chapter.

Call pickup

Allows a user to redirect a call that is

ringing on another phone to his/her own

phone, so the call can be answered.

For more information, refer to:

•

Cisco Unified CallManager

Administration Guide,

“Pickup Group

(See also “Group call pickup” and “Other

group pickup” in this table.)

Configuration” chapter.

•

Cisco Unified CallManager

System Guide, “Call Pickup”

chapter.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Description Configuration Reference

Feature

Call waiting

Indicates (and allows a user to answer) an Requires no configuration.

incoming call that is received while on

another call.

Call waiting also displays incoming call

information on the phone screen.

Caller ID

Displays caller-identification, such as a

phone number, name, or other descriptive

text, on the phone screen.

For more information, refer to:

•

Cisco Unified CallManager

Administration Guide,

“Configuring Cisco Unified IP

Phones” chapter.

Cisco Unified CallManager

System Guide,

“Understanding Route Plans”

chapter.

Cisco Unified CallManager

Features and Services Guide,

“Call Display Restrictions”

chapter.

Caller ID Blocking Allows a user to block their phone number Refer to the Cisco Unified

or e-mail address from phones that have

caller identification enabled.

CallManager Administration

Guide, “SIP Profile Configuration”

chapter.

Cisco Call Back

Allows a user to receive an audio and visual For more information, For more

alert on the phone when a busy or

unavailable party becomes available.

information, refer to:

•

Cisco Unified CallManager

System Guide, “Cisco Unified

IP Phones” chapter.

•

Cisco Unified CallManager

Features and Services Guide,

Cisco Call Back chapter.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Conference

Conference (or ad-hoc conference) allows a For more information, refer to:

user to initiate a conference by calling each Cisco Unified CallManager

participant.

System Guide, “Cisco Unified IP

Phones” chapter.

Do Not Disturb

(DND)

Allows a user to block incoming calls on the Refer to the Cisco Unified

phone with a busy tone. Valid values

include:

CallManager Administration

Guide, “SIP Profile Configuration”

chapter.

•

User Controlled (default): a user can

turn DND on and off on the phone.

•

Admin Controlled: a user can not turn

DND on or off on the phone.

Fast Dial Service

Allows a user to enter a Fast Dial code to

place a call. Fast Dial codes can be assigned

to phone numbers or Personal Address

Book entries. (See “Services” in this table.)

For more information, refer to:

•

Cisco Unified CallManager

Administration Guide, “Cisco

Unified IP Phone Services

Configuration” chapter.

•

Cisco Unified CallManager

System Guide, “Cisco Unified

IP Phone Services” chapter.

Forward

Forwards all calls to the designated

directory number.

Refer to Cisco Unified

CallManager Administration

Guide.

Group call pickup Allows a user to answer a call ringing on a For more information, refer to:

phone in another group. (See also “Call

•

Cisco Unified CallManager

Administration Guide,

“Pickup Group Configuration”

chapter

Pickup” and “Other group pickup” in this

table.)

•

Cisco Unified CallManager

System Guide, “Call Pickup”

chapter

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Hold

Allows a user to move a connected call from Requires no configuration, unless

an active state to a held state.

you want to use music on hold; see

“Music-on-Hold” in this table for

information.

Immediate divert

Allows a user to transfer a ringing,

connected, or held call directly to a

voice-messaging system.

For more information, refer to:

•

Cisco Unified CallManager

System Guide, “Cisco Unified

IP Phones” chapter.

•

Cisco Unified CallManager

Features and Services Guide,

“Immediate Diver” chapter.

Immediate

Allows users to transfer incoming calls

For more information, refer to:

Divert—Enhanced directly to their voice messaging system or to

the voice messaging system of the original

called party.

Cisco Unified CallManager

Features and Services Guide section

of the Cisco Unified CallManager

New and Changed Information

Guide, “Immediate Divert” chapter.

Meet-Me

conference

Allows a user to host a Meet-Me conference Refer to the Cisco Unified

in which other participants call a CallManager Administration

predetermined number at a scheduled time. Guide, “Meet-Me Number/Pattern

Configuration” chapter.

Message waiting

indicator

Refers to the light (or “lamp”) on the phone For more information, refer to:

handset that blinks or glows to indicate an

incoming call or new voice message.

•

Cisco Unified CallManager

Administration Guide,

“Message Waiting

Configuration” chapter.

•

Cisco Unified CallManager

System Guide, “Voice Mail

Connectivity to Cisco Unified

CallManager” chapter.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Music-on-

hold

Plays music while callers are on hold.

For more information, refer to:

•

Cisco Unified CallManager

Administration Guide, “Music

On Hold Audio Source

Configuration” and “Music On

Hold Server Configuration”

chapters.

•

Cisco Unified CallManager

System Guide, “Music on

Hold” chapter

Cisco Unified CallManager

Features and Services Guide,

“Music On Hold” chapter.

Onhook call

transfer

Allows a user to press a single Transfer

softkey and then go onhook to complete a CallManager System Guide, Cisco

call transfer. Unified IP Phones chapter.

Refer to the Cisco Unified

Other group pickup Allows a user to answer a call ringing on a For more information, refer to:

phone in another group that is associated

•

Cisco Unified CallManager

Administration Guide,

“Pickup Group Configuration”

chapter.

with the user’s group.

(See also “Call pickup” and “Group call

pickup” in this table.

•

Cisco Unified CallManager

System Guide, “Call Pickup”

chapter.

Presence-enabled

directories

Allows a user to monitor the call state of

another directory number (DN) listed in call CallManager Features and

Refer to Cisco Unified

logs, speed-dials, and corporate directories. Services Guide, “Presence”

The Busy Lamp Field (BLF) for the DN

displays the call state.

chapter.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Private Line

Automated

The Cisco Unified CallManager

administrator can configure a phone

Refer to the Cisco

Unified CallManager System

Guide, “SIP Dial Rules

Ringdown (PLAR) number that the Cisco Unified IP Phone

dials as soon as the handset goes off hook. Configuration” chapter.

This can be useful for phones that are

designated for calling emergency or

“hotline” numbers.

Privacy

Prevents users who share a line from adding For more information, refer to:

themselves to a call and from viewing

information on their phone screens about

the other user's calls.

•

Cisco Unified CallManager

Administration Guide, “Cisco

Unified IP Phone

Configuration” chapter

•

Cisco Unified CallManager

System Guide, “Cisco Unified

IP Phones” chapter

Cisco Unified CallManager

Features and Services Guide

“Barge” and “Privacy” chapter

Quality Reporting Allows a user to submit call quality

For more information, refer to:

Tool (QRT)

information.

•

Cisco Unified CallManager

System Guide, “Cisco Unified

IP Phones” chapter

•

Cisco Unified CallManager

Features and Services Guide,

“Quality Report Tool” chapter

Redial

Allows a user to call the most recently

Requires no configuration.

dialed phone number by pressing a softkey.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Ring setting

Identifies ring type used for a line when a For more information, refer to:

phone has another active call.

•

Cisco Unified CallManager

Administration Guide ,

“Configuring Directory

Numbers” chapter.

Cisco Unified CallManager

Features and Services Guide,

“Custom Phone Rings”

chapter.

“Creating Custom Phone

Rings” section on page 6-2.

Services

Allows you to use the Cisco

For more information, refer to:

Unified IP Phone Services Configuration

menu in Cisco Unified CallManager

Administration to define and maintain the

list of phone services to which users can

subscribe.

•

Cisco Unified CallManager

Administration Guide, “Cisco

Unified IP Phone Services

Configuration” chapter.

•

Cisco Unified CallManager

System Guide, “Cisco Unified

IP Phone Services” chapter.

Services URL

button

Allows a user to access a service from a line For more information, refer to:

key on the phone, rather than by using the

Services button and Services menu.

•

Cisco Unified CallManager

Administration Guide, “Cisco

Unified IP Phone

Configuration” chapter.

•

Cisco Unified CallManager

System Guide, “Cisco Unified

IP Phone Services” chapter.

Shared line

Allows a user to have multiple phones that Refer to the Cisco Unified

share the same phone number or allows a

user to share a phone number with a

coworker.

CallManager System Guide,

“Cisco Unified IP Phones”

chapter.

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Chapter 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Phone

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Description Configuration Reference

Feature

Speed dialing

Allows a user to enter an index code, press For more information, refer to:

a button, or select a phone screen item to

place a call (rather than dialing the number

manually).

•

Cisco Unified CallManager

Administration Guide, “Cisco

Unified IP Phone

Configuration” chapter.

•

Cisco Unified CallManager

System Guide, “Cisco Unified

IP Phones” chapter.

Time-of-Day

routing

Restricts access to specified telephony

features by time period.

For more information, refer to:

•

Cisco Unified CallManager

Administration Guide, “Time

Period Configuration”

chapter.

•

Cisco Unified CallManager

System Guide, “Time-of-Day

Routing” chapter.

Touchscreen

illumination

disabling

Allows user to disable touchscreen

illumination on their phone, which would

override other rules that determine when the Notes at the following location:

Refer to the Cisco Unified IP Phone

Service Application Development

touchscreen gets illuminated.

http://www.cisco.com/univercd/cc

To provide this feature, you must

/td/doc/product/voice/vpdd/cdd/5_

implement the Display URI, which includes 0/index.htm

configuring the length of time that

illumination remains disabled.

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Chapter 5 Configuring Features, Templates, Services, and Users

Configuring Corporate Directories and Personal Directories

Table 5-1

Telephony Features for the Cisco Unified IP Phone (continued)

Feature

Description

Configuration Reference

Transfer

Transfer allows a user to redirect a single

call to a new number, with or without

consulting the transfer recipient.

Requires no configuration.

(See also “Onhook call transfer” in this

table.)

Voice messaging

system

Provides support for a voice-messaging

service.

For more information refer to the:

•

Cisco Unified CallManager

Administration Guide, Cisco

Voice-Mail Port

Configuration chapter

•

Cisco Unified CallManager

System Guide, “Voice Mail

Connectivity to Cisco Unified

CallManager” chapter

Configuring Corporate Directories and Personal

Directories

The Directories button on the Cisco Unified IP Phones 7970G/7971G-GE can

provide users access to these directories:

•

Corporate Directory—Allows a user to look up phone numbers for

co-workers.

To support this feature, you must configure corporate directories. See the

“Configuring Corporate Directories and Personal Directories” section on

page 5-13 for more information.

•

Personal Directory—Allows a user to store a set of personal numbers.

To support this feature, you must provide the user with software to configure

the personal directory. See the “Configuring Personal Directory” section on

page 5-14 for more information.

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Chapter 5 Configuring Features, Templates, Services, and Users

Configuring Corporate Directories and Personal Directories

Configuring Corporate Directories

Cisco Unified CallManager uses a Lightweight Directory Access Protocol

(LDAP) directory to store authentication and authorization information about

users of Cisco Unified CallManager applications that interface with

Cisco Unified CallManager. Authentication establishes a user’s right to access

the system. Authorization identifies the telephony resources that a user is

permitted to use, such as a specific telephone extension.

To install and set up these features, refer to Installing and Configuring the Cisco

Unified Customer Directory Configuration Plugin. That manual guides you

through the configuration process for integrating Cisco Unified CallManager

with Microsoft Active Directory and Netscape Directory Server.

After the LDAP directory configuration completes, the Corporate Directory

service is enabled on your Cisco Unified IP Phone and allows users access to the

corporate directory.

Configuring Personal Directory

Personal Directory consists of the following features:

•

Personal Address Book (PAB)

Personal Fast Dials (Fast Dials)

Address Book Synchronization Tool (TABSynch)

Users can access Personal Directory features by these methods:

•

From a web browser—Users can access the PAB and Fast Dials features from

the Cisco Unified CallManager User Options web pages

From the Cisco Unified IP Phone—Users can choose Directories > Personal

Directory to access the PAB and Fast Dials features from their phones

From a Microsoft Windows application—Users can use the TABSynch tool

to synchronize their PABs with Microsoft Outlook.

To configure Personal Directory from a web browsers, users must access their

User Options web pages. You must provide users with a URL and login

information.

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Chapter 5 Configuring Features, Templates, Services, and Users

Modifying Phone Button Templates

To synchronize with Microsoft Outlook, users must install the TABSynch utility,

provided by you. To obtain the TABSynch software to distribute to users, choose

Application > Plugins from Cisco Unified CallManager Administration, then

locate and click Cisco IP Phone Address Book Synchronizer.

Modifying Phone Button Templates

Phone button templates let you assign features to line/speed dial buttons.

Ideally, you modify templates before registering phones on the network. In this

way, you can access customized phone button template options from

Cisco Unified CallManager during registration.

To modify a phone button template, choose Device > Device Settings > Phone

Button Template from Cisco Unified CallManager Administration. To assign a

phone button template to a phone, use the Phone Button Template field in the

Cisco Unified CallManager Administration Phone Configuration page. Refer to

Cisco Unified CallManager Administration Guide and Cisco Unified

CallManager System Guide for more information.

The default Cisco Unified IP Phone 7970 Series template uses buttons 1 and 2 for

lines and assigns buttons 3 through 8 as speed dial. Access other phone features,

such as call park, call forward, redial, hold, resume, voice messaging system,

conferencing, and so on using softkeys on the phone.

Configuring Softkey Templates

Using Cisco Unified CallManager Administration, you can manage softkeys

associated with applications that are supported by the Cisco Unified IP Phones

7970G/7971G-GE. Cisco Unified CallManager supports two types of softkey

templates: standard and nonstandard. Standard softkey templates include

Standard User and Standard Feature. An application that supports softkeys can

have one or more standard softkey templates associated with it. You can modify

a standard softkey template by making a copy of it, giving it a new name, and

making updates to that copied softkey template. You can also modify a

nonstandard softkey template.

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Chapter 5 Configuring Features, Templates, Services, and Users

Setting Up Services

To configure softkey templates, select Device > Device Settings > Softkey

Template from Cisco Unified CallManager Administration. To assign a softkey

template to a phone, use the Softkey Template field in the

Cisco Unified CallManager Administration Phone Configuration page. Refer to

Cisco Unified CallManager Administration Guide, and Cisco Unified

CallManager System Guide for more information.

Setting Up Services

The Services button on the Cisco Unified IP Phone gives users access to

Cisco Unified IP Phone Services. You can also assign services to the

programmable buttons on the phone (refer to Cisco Unified IP Phone 7970 Series

Guide for more information). These services comprise XML applications that

enable the display of interactive content with text and graphics on the phone.

Examples of services include local movie times, stock quotes, and weather

reports.

Before a user can access any service,

•

You must use Cisco Unified CallManager Administration to configure

available services.

•

The user must subscribe to services using the Cisco Unified IP Phone User

Options application. This web-based application provides a graphical user

interface (GUI) for limited, end-user configuration of IP Phone applications.

Before you set up services, gather the URLs for the sites you want to set up and

verify that users can access those sites from your corporate IP telephony network.

To set up these services, choose Feature > Cisco IP Phone Services from

Cisco Unified CallManager Administration. Refer to Cisco Unified CallManager

Administration Guide and Cisco Unified CallManager System Guide for more

information.

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Chapter 5 Configuring Features, Templates, Services, and Users

Adding Users to Cisco Unified CallManager

After you configure these services, verify that your users have access to the

Cisco Unified CallManager IP Phone Options web-based application, from which

they can select and subscribe to configured services. See the “How Users

Subscribe to Services and Configure Phone Features” section on page A-4 for a

summary of the information that you must provide to end users.

Adding Users to Cisco Unified CallManager

Adding users to Cisco Unified CallManager allows you to display and maintain

information about users and allows each user to perform these tasks:

•

Access the corporate directory and other customized directories from a

Cisco Unified IP Phone

•

Create a personal directory

Set up speed dial and call forwarding numbers

Subscribe to services that are accessible from a Cisco Unified IP Phone

You can add users to Cisco Unified CallManager using either of these methods:

•

To add users individually, choose User Management > End User from

Cisco Unified CallManager Administration.

Refer to Cisco Unified CallManager Administration Guide for more

information about adding users. Refer to Cisco Unified CallManager System

Guide for details about user information.

•

To add users in batches, use the Bulk Administration Tool. This method also

enables you to set an identical default password for all users.

Refer to Cisco Unified CallManager Bulk Administration Guide for details.

Managing the User Options Web Pages

From the User Options web page, users can customize and control several phone

features and settings. For detailed information about the User Options web pages,

refer to Cisco Unified IP Phone 7970 Guide.

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Chapter 5 Configuring Features, Templates, Services, and Users

Managing the User Options Web Pages

Giving Users Access to the User Options Web Pages

Before a user can access the User Options web pages, use Cisco

Unified CallManager Administration to add the user to a standard Cisco Unified

CallManager end user group. To do so, choose User Management > User

Group. You must also associate appropriate phones with the user. To perform

these procedures, from Cisco Unified CallManager Administration, choose

User Management > End User.

For additional information, refer to Cisco Unified CallManager Administration

Guide, “End User Configuration” section.

Specifying Options that Appear on the User Options Web Pages

Most options on the User Options web pages appear by default. However, two

options that do not appear by default are:

•

Show Ring Settings

Show Line Text Label Settings

You can control the options that appear on the User Options web pages by using

enterprise parameter settings in Cisco Unified CallManager Administration.

Note

The settings apply to all User Options web pages at your site.

Procedure

Step 1

Step 2

From Cisco Unified CallManager Administration, choose System > Enterprise

Parameters.

The Enterprise Parameters Configuration page appears.

In the CCMUser Parameters area, specify whether a parameter appears on the

User Options web pages by choosing one of these values from the Parameter

Value drop-down list for the parameter:

True—Option appears on the User Options web pages (default).

False—Option does not appear on the User Options web pages.

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C H A P T E R

Customizing the Cisco Unified

IP Phone

This chapter explains how you customize phone ring sounds, background images,

and the idle display at your site. Ring sounds play when the phone receives a call.

Background images appear on the phone’s LCD screen. The idle display appears

on the LCD screen when the phone has not been used for a designated period.

This chapter includes these topics:

•

Customizing and Modifying Configuration Files, page 6-1

Creating Custom Phone Rings, page 6-2

Creating Custom Background Images, page 6-5

Configuring Wideband Headset Codec, page 6-8

Configuring the Idle Display, page 6-9

Automatically Disabling the Cisco Unified IP Phone Touchscreen, page 6-11

Customizing and Modifying Configuration Files

You can modify configuration files (for example, edit the xml files) and add

customized files (for example, custom ring tones, call back tones, phone

backgrounds) to the TFTP directory. You can modify files and add customized

files to the TFTP directory in Cisco IPT Platform Administration, from the TFTP

Server File Upload page. Refer to Cisco IP Telephony Platform Administration

Guide for information about how to upload files to the TFTP folder on a

Cisco Unified CallManager server.

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Chapter 6 Customizing the Cisco Unified IP Phone

Creating Custom Phone Rings

You can obtain a copy of the Ringlist.xml and List.xml files from the system

using the following admin command-line interface (CLI) “file” commands:

•

admin:file

–

file list*

file view*

file search*

file get*

file dump*

file tail*

file delete*

Creating Custom Phone Rings

The Cisco Unified IP Phone ships with two default ring types that are

implemented in hardware: Chirp1 and Chirp2. Cisco Unified CallManager also

provides a default set of additional phone ring sounds that are implemented in

software as pulse code modulation (PCM) files. The PCM files, along with an

XML file (named Ringlist.xml) that describes the ring list options that are

available at your site, exist in the TFTP directory on each

Cisco Unified CallManager server.

The following sections describe how you can customize the phone rings that are

available at your site by creating PCM files and editing the Ringlist.xml file:

•

Ringlist.xml File Format Requirements, page 6-3

PCM File Requirements for Custom Ring Types, page 6-4

Configuring a Custom Phone Ring, page 6-4

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Chapter 6 Customizing the Cisco Unified IP Phone

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Ringlist.xml File Format Requirements

The Ringlist.xml file defines an XML object that contains a list of phone ring

types. This file can include up to 50 ring types. Each ring type contains a pointer

to the PCM file that is used for that ring type and the text that will appear on the

Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP

server for each Cisco Unified CallManager contains this file.

The CiscoIPPhoneRinglist XML object uses the following simple tag set to

describe the information:

<Ring>

</Ring>

</CiscoIPPhoneRingList>

The following characteristics apply to the definition names. You must include the

required DisplayName and FileName for each phone ring type.

•

DisplayName defines the name of the custom ring for the associated PCM file

that will display on the Ring Type menu of the Cisco Unified IP Phone.

•

FileName specifies the name of the PCM file for the custom ring to associate

with DisplayName.

Note

The DisplayName and FileName fields must not exceed 25 characters.

This example shows a Ringlist.xml file that defines two phone ring types:

<Ring>

<DisplayName>Analog Synth 1</DisplayName>

<FileName>Analog1.raw</FileName>

</Ring>

<Ring>

<DisplayName>Analog Synth 2</DisplayName>

<FileName>Analog2.raw</FileName>

</Ring>

</CiscoIPPhoneRingList>

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Chapter 6 Customizing the Cisco Unified IP Phone

Creating Custom Phone Rings

PCM File Requirements for Custom Ring Types

The PCM files for the rings must meet the following requirements for proper

playback on Cisco Unified IP Phones:

•

Raw PCM (no header)

8000 samples per second

8 bits per sample

uLaw compression

Maximum ring size—16080 samples

Minimum ring size—240 samples

Number of samples in the ring is evenly divisible by 240.

Ring starts and ends at the zero crossing.

To create PCM files for custom phone rings, you can use any standard audio

editing packages that support these file format requirements.

Configuring a Custom Phone Ring

To create custom phone rings for the Cisco Unified IP Phones 7970G/7971G-GE,

follow these steps:

Procedure

Step 1

Step 2

Create a PCM file for each custom ring (one ring per file). Ensure the PCM files

comply with the format guidelines that are listed in the “PCM File Requirements

for Custom Ring Types” section on page 6-4.

Place the new PCM files that you created in the TFTP server for each

Cisco Unified CallManager in your cluster. For more information, see the

“Software Upgrades” chapter in Cisco IP Telephony Platform Administration

Guide.

Step 3

Use an text editor to edit the Ringlist.xml file. See the “Ringlist.xml File Format

Requirements” section on page 6-3 for information about how to format this file

and for a sample Ringlist.xml file.

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Chapter 6 Customizing the Cisco Unified IP Phone

Creating Custom Background Images

Step 4

Step 5

Save your modifications and close the Ringlist.xml file.

To cache the new Ringlist.xml file, stop and start the TFTP service by using

Cisco Unified CallManager Serviceability or disable and re-enable the “Enable

Caching of Constant and Bin Files at Startup” TFTP service parameter (located in

the Advanced Service Parameters).

Creating Custom Background Images

You can provide users with a choice of custom background images for the LCD

screen on their phones. Users can select a background image by choosing

Settings > User Preferences > Background Images on the phone.

The image choices that users see come from PNG images and an XML file (called

List.xml) that are stored on the TFTP server used by the phone. By storing your

own PNG files and editing the XML file on the TFTP server, you can designate

the background images from which users can choose. In this way, you can provide

custom images, such as your company logo.

The following sections describe how you can customize the background images

that are available at your site by creating your own PNG files and editing the

List.xml file:

•

List.xml File Format Requirements, page 6-5.

PNG File Requirements for Custom Background Images, page 6-6.

Configuring a Custom Background Image, page 6-7

List.xml File Format Requirements

The List.xml file defines an XML object that contains a list of background

images. The List.xml file is stored in the following folder on the TFTP server:

Tip

If you are manually creating the directory structure and the List.xml file, you must

ensure that the directories and files can be accessed by the user\CCMService,

which is used by the TFTP service.

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Chapter 6 Customizing the Cisco Unified IP Phone

Creating Custom Background Images

The List.xml file can include up to 50 background images. The images are in the

order that they appear in the Background Images menu on the phone. For each

image, the List.xml file contains one element type, called ImageItem. The

ImageItem element includes these two attributes:

•

Image—Uniform resource identifier (URI) that specifies where the phone

obtains the thumbnail image that will appear on the Background Images menu

on a Phone.

•

URL—URI that specifies where the phone obtains the full size image.

The following example shows a List.xml file that defines two images. The

required Image and URL attributes must be included for each image. The TFTP

URI that is shown in the example is the only supported method for linking to full

size and thumbnail images. HTTP URL support is not provided.

List.xml Example

<ImageItem Image=”TFTP:Desktops/320x212x12/TN-Fountain.png”

URL=”TFTP:Desktops/320x212x12/Fountain.png”/>

<ImageItem Image=”TFTP:Desktops/320x212x12/TN-FullMoon.png”

URL=”TFTP:Desktops/320x212x12/FullMoon.png”/>

</CiscoIPPhoneImageList>

The Cisco Unified IP Phone firmware includes a default background image. This

image is not defined in the List.xml file. The default image is always the first

image that appears in the Background Images menu on the phone.

PNG File Requirements for Custom Background Images

Each background image requires two PNG files:

•

Full size image—Version that appears on the on the phone.

Thumbnail image—Version that appears on the Background Images screen

from which users can select an image. Must be 25% of the size of the full size

image.

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Chapter 6 Customizing the Cisco Unified IP Phone

Creating Custom Background Images

Tip

Many graphics programs provide a feature that will resize a graphic. An easy way

to create a thumbnail image is to first create and save the full size image, then use

the sizing feature in the graphics program to create a version of that image that is

25% of the original size. Save the thumbnail version using a different name.

The PNG files for background images must meet the following requirements for

proper display on the Cisco Unified IP Phone:

•

Full size image—320 pixels (width) X 212 pixels (height).

Thumbnail image—80 pixels (width) X 53 pixels (height).

Color palette—Includes up to 12-bit color (4096 colors). You can use more

than 12-bit color, but the phone will reduce the color palette to12-bit before

displaying the image. For best results, reduce the color palette of an image to

12-bit when you create a PNG file.

Tip

If you are using a graphics program that supports a posterize feature for

specifying the number of tonal levels per color channel, set the number of

tonal levels per channel to 16 (16 red X 16 green X 16 blue = 4096 colors).

Configuring a Custom Background Image

To create custom background images for the Cisco Unified IP Phone, follow

these steps:

Procedure

Step 1

Step 2

Create two PNG files for each image (a full size version and a thumbnail version).

Ensure the PNG files comply with the format guidelines that are listed in the

“PNG File Requirements for Custom Background Images” section on page 6-6.

Place the new PNG files that you created in the folder on the TFTP server for each

Cisco Unified CallManager in the cluster. For more information, see the

“Software Upgrades” chapter in the Cisco IP Telephony Platform Administration

Guide.

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Chapter 6 Customizing the Cisco Unified IP Phone

Configuring Wideband Headset Codec

Note

Cisco recommends that you also store backup copies of custom image

files in another location. You can use these backup copies if the

customized files are overwritten when you upgrade

Cisco Unified CallManager.

Step 3

Step 4

Use a text editor to edit the List.xml file. See the “List.xml File Format

Requirements” section on page 6-5 for the location of this file, formatting

requirements, and a sample file.

Save your modifications and close the List.xml file.

Note

When you upgrade Cisco Unified CallManager, a default List.xml file

will replace your customized List.xml file. After your customize the

List.xml file, make a copy of the file and store it in another location. After

upgrading Cisco Unified CallManager, replace the default List.xml file

with your stored copy.

Step 5

To cache the new List.xml file, stop and start the TFTP service by using

Cisco Unified CallManager Serviceability or disable and re-enable the Enable

Caching of Constant and Bin Files at Startup TFTP service parameter (located in

the Advanced Service Parameters).

Configuring Wideband Headset Codec

Users can configure a setting called Wideband Headset in the Audio Preferences

menu on the phone (choose > User Preferences > Audio Preferences>

Wideband Headset). This setting is Disabled by default, and should be enabled

only if the user’s headset supports wideband.

If Cisco Unified CallManager has been configured to use G.722 (G.722 is enabled

by default for Cisco Unified IP Phone Models 7941G, 7941G-GE, 7961G,

7961G-GE, 7970G, and 7971G-GE; other phone models may not support it), and

the far endpoint also supports G.722, the call will be connected using the G.722

codec in place of G.711. This occurs regardless of whether the user has enabled a

wideband headset, but if the headset is enabled, the headset user may notice

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Chapter 6 Customizing the Cisco Unified IP Phone

Configuring the Idle Display

greater audio sensitivity during the call. Greater sensitivity means improved audio

clarity but also means that more background noise can be heard by the far

endpoint—noise such as rustling papers or nearby conversations. Even without a

wideband headset, some users may prefer the additional sensitivity of G.722;

conversely, some users may be distracted by the additional sensitivity of G.722.

Two parameters in Cisco Unified CallManager Administration affect whether

wideband is supported for this Cisco Unified CallManager server and/or a specific

phone:

•

Advertise G.722 Codec—Choose Cisco Unified CallManager

Administration > System > Enterprise Parameters. The default value of

this enterprise parameter is True, which means that all Cisco Unified IP

Phone Models 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, and

7971G-GE that are registered to this Cisco Unified CallManager will

advertise G.722 to Cisco Unified CallManager. If each endpoint in the

attempted call supports G.722 in its capabilites set, Cisco Unified CallManager

will choose that codec for the call. For more information, see the Cisco

Unified CallManager 5.1 Release Notes.

•

Advertise G.722 Codec—Choose Cisco Unified CallManager

Administration > Device > Phone. The default value of this product-specific

parameter is to use the value specified in the enterprise parameter. If you want

to override this on a per-phone basis, choose Enabled or Disabled in the

Advertise G.722 Codec parameter on the Product Specific Configuration area

of the Phone Configuration window.

Configuring the Idle Display

You can specify an idle display that appears on the phone’s LCD screen. The idle

display is an XML service that the phone invokes when the phone has been idle

(not in use) for a designated period and no feature menu is open.

XML services that can be used as idle displays include company logos, product

pictures, and stock quotes.

Configuring the idle display consists of these general steps.

1. Formatting an image for display on the phone.

2. Configure Cisco Unified CallManager to display the image on the phone.

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Chapter 6 Customizing the Cisco Unified IP Phone

Configuring the Idle Display

For detailed instructions about creating and displaying the idle display, refer to

Creating Idle URL Graphics on Cisco Unified IP Phone at this URL:

http://www.cisco.com/warp/public/788/A V VID/idle-url.html

In addition, you can refer to Cisco Unified CallManager Administration Guide or

to Cisco Unified CallManager Bulk Administration Guide for the following

information:

•

Specifying the URL of the idle display XML service:

–

For a single phone—Idle field on the Cisco Unified CallManager Phone

Configuration page

–

For multiple phones simultaneously—URL Idle field on the

Cisco Unified CallManager Enterprise Parameters Configuration page,

or the Idle field in the Bulk Administration Tool (BAT)

Specifying the length of time that the phone is not used before the idle display

XML service is invoked:

–

For a single phone—Idle Timer field on the Cisco Unified CallManager

Phone Configuration page

–

For multiple phones simultaneously—URL Idle Time field on the

Cisco Unified CallManager Enterprise Parameters Configuration page,

or the Idle Timer field in the Bulk Administration Tool (BAT)

From a phone, you can see settings for the idle display XML service URL and the

length of time that the phone is not used before this service is invoked. To see

these settings, choose Settings > Device Configuration and scroll to the Idle

URL and the Idle URL Time parameters.

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Chapter 6 Customizing the Cisco Unified IP Phone

Automatically Disabling the Cisco Unified IP Phone Touchscreen

Automatically Disabling the Cisco Unified IP Phone

Touchscreen

To conserve power and ensure the longevity of the LCD screen on the phone, you

can set the LCD to turn off when it is not needed.

You can configure settings in Cisco Unified CallManager Administration to turn

off the display at a designated time on some days and all day on other days. For

example, you may choose to turn off the display after business hours on weekdays

and all day on Saturdays and Sundays.

When the display is off, the LCD screen is dark and disabled, and the Display

button lights. You can take any of these actions to turn on the display any time it

is off:

•

Press any button on the phone.

If you press a button other than the Display button, the phone will take the

action designated by that button in addition to turning on the display.

•

Touch the touchscreen.

Lift the handset.

When you turn the display on, it remains on until the phone has remained idle for

a designated length of time, then it turns off automatically.

Note

You can use the Display button to temporarily disable the touchscreen for

cleaning. See the “Cleaning the Cisco Unified IP Phone” section on page 9-24 for

more information.

Table 6-1 explains the Cisco Unified CallManager Administration fields that

control when the display turns on and off. You configure these fields in

Cisco Unified CallManager Administration in the Product Specific Configuration

page. (You access this page by choosing Device > Phone from Cisco Unified

CallManager Administration.)

You can view the display settings for a phone from the Power Save Configuration

menu on the phone. For more information, see the “Power Save Configuration

Menu” section on page 4-32.

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Table 6-1

Display On and Off Configuration Fields

Description

Field

Days Display Not Days that the display does not turn on automatically at the

Active

time specified in the Display On Time field.

Choose the day or days from the drop-down list. To choose

more than one day, Ctrl-click each day that you want.

Display On Time Time each day that the display turns on automatically

(except on the days specified in the Days Display Not

Active field).

Enter the time in this field in 24 hour format, where 0:00 is

midnight.

For example, to automatically turn the display on at

7:00 a.m., (0700), enter 7:00. To turn the display on at

2:00 p.m. (1400), enter 14:00.

If this field is blank, the display will automatically turn on

at 0:00.

Display On

Duration

Length of time that the display remains on after turning on

at the time specified in the Display On Time field.

Enter the value in this field in the format hours:minutes.

For example, to keep the display on for 4 hours and 30

minutes after it turns on automatically, enter 4:30.

If this field is blank, the phone will turn off at the end of

the day (0:00).

Note

If Display On Time is 0:00 and the display on

duration is blank (or 24:00), the display will remain

on continuously.

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Table 6-1

Display On and Off Configuration Fields (continued)

Field

Description

Display Idle

Timeout

Length of time that the phone is idle before the display

turns off. Applies only when the display was off as

scheduled and was turned on by an end-user (by pressing a

button on the phone, touching the touchscreen, or lifting

the handset).

Enter the value in this field in the format hours:minutes.

For example, to turn the display off when the phone is idle

for 1 hour and 30 minutes after an end-user turns the

display on, enter 1:30.

The default value is 0:30.

Display On When Disable/enable automatic illumination of the LCD screen

Incoming Call

when a call is received.

Default: Disabled

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Automatically Disabling the Cisco Unified IP Phone Touchscreen

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C H A P T E R

Viewing Model Information, Status,

and Statistics on the Cisco

Unified IP Phone

This chapter describes how to use the following menus on the

Cisco Unified IP Phone 7970G/7971G-GE to view model information, status

messages, network statistics, and firmware information for the phone:

•

Model Information screen—Displays hardware and software information

about the phone. For more information, see the “Model Information Screen”

section on page 7-2.

Status menu—Provides access to screens that display the status messages,

network statistics, and firmware versions. For more information, see the

“Status Menu” section on page 7-3.

Call Statistics screen—Displays counters and statistics for the current call.

For more information, see the “Call Statistics Screen” section on page 7-16.

You can use the information on these screens to monitor the operation of a phone

and to assist with troubleshooting.

You can also obtain much of this information, and obtain other related

information, remotely through the phone’s web page. For more information, see

Chapter 8, “Monitoring the Cisco Unified IP Phone Remotely.”

For more information about troubleshooting the Cisco Unified IP Phones

7970G/7971G-GE, see Chapter 9, “Troubleshooting and Maintenance.”

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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

Model Information Screen

This chapter includes these topics:

•

Model Information Screen, page 7-2

Status Menu, page 7-3

Call Statistics Screen, page 7-16

Model Information Screen

The Model Information screen includes the options described in Table 7-1.

To display the Model Information screen, press the Settings button and then

select Model Information.

To exit the Model Information screen, press the Exit softkey.

Table 7-1

Model Information Settings

Option

Description

To Change

Model Number

MAC Address

Load File

Model number of the phone.

MAC address of the phone.

Display only—Cannot configure.

Identifier of the factory-installed

load running on the phone.

Boot Load ID

Identifier of the factory-installed

load running on the phone.

Display only—Cannot configure.

Serial Number

CTL

Serial number of the phone.

Displays the MD5 hash of the

Display only—Cannot configure.

For more information about this file,

certificate trust list (CTL) file that is refer to the “Configuring the Cisco

installed in the phone. If no CTL file CTL Client” section in Cisco

is installed on the phone, this field

displays No. (If security is

Unified CallManager Security Guide.

configured for the phone, the CTL

file installs automatically when the

phone reboots or resets.

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Table 7-1

Model Information Settings

Option

Description

To Change

MIC

Indicates whether a manufacturing

installed certificate (used for the

For information about how to manage

the MIC for your phone, refer to the

security features) is installed on the “Using the Certificate Authority Proxy

phone (Yes) or is not installed on the Function” section in Cisco

phone (No).

Unified CallManager Security Guide .

LSC

Indicates whether a locally

significant certificate (used for the

For information about how to manage

the LSC for your phone, refer to the

security features) is installed on the “Using the Certificate Authority Proxy

phone (Yes) or is not installed on the Function” section in Cisco

phone (No).

Unified CallManager Security Guide.

Call Control Protocol Indicates whether the phone is

running under SCCP or SIP.

See the “Using Cisco Unified IP

Phones with Different Protocols”

section on page 2-17

Status Menu

The Status menu includes these options, which provide information about the

phone and its operation:

•

Status Messages—Displays the Status Messages screen, which shows a log

of important system messages. For more information, see the “Status

Messages Screen” section on page 7-4.

Network Statistics—Displays the Network Statistics screen, which shows

Ethernet traffic statistics. For more information, see the “Network Statistics

Screen” section on page 7-13.

Firmware Versions—Displays the Firmware Versions screen, which shows

information about the firmware running on the phone. For more information,

see the “Firmware Versions Screen” section on page 7-15.

To display the Status menu, press the Settings button and then select Status.

To exit the Status menu, press the Exit softkey.

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Status Messages Screen

The Status Messages screen displays up to the 10 most recent status messages that

the phone has generated. You can access this screen at any time, even if the phone

has not finished starting up. Table 7-2 describes the status messages that might

appear. This table also includes actions you can take to address errors that are

indicated.

To display the Status Messages screen, follow these steps:

Procedure

Step 1

Step 2

Step 3

Press the Settings button.

Select Status.

Select Status Messages.

To remove current status messages, press the Clear softkey.

To exit the Status Messages screen, press the Exit softkey.

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Table 7-2

Status Messages on the Cisco Unified IP Phones 7970G/7971G-GE

Message

Description

Possible Explanation and Action

BootP server used

The phone obtained its IP

address from a BootP server

rather than a DHCP server.

None. This message is informational only.

CFG file not found

The name-based and default

configuration file was not

found on the TFTP Server.

The configuration file for a phone is created

when the phone is added to the Cisco

Unified CallManager database. If the phone

has not been added to the Cisco

Unified CallManager database, the TFTP

server generates a CFG File Not Found

response.

•

Phone is not registered with Cisco

Unified CallManager.

You must manually add the phone to

Cisco Unified CallManager if you are not

allowing phones to auto-register. See the

“Adding Phones with Cisco Unified

CallManager Administration” section on

page 2-16 for details.

•

If you are using DHCP, verify that the

DHCP server is pointing to the correct

TFTP server.

If you are using static IP addresses, check

configuration of the TFTP server. See the

“Network Configuration Menu” section

on page 4-7 for details on assigning a

TFTP server.

CFG TFTP Size Error The configuration file is too

large for file system on the

phone.

Power cycle the phone.

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Table 7-2

Status Messages on the Cisco Unified IP Phones 7970G/7971G-GE (continued)

Message

Description

Possible Explanation and Action

Checksum Error

Downloaded software file is

corrupted.

Obtain a new copy of the phone firmware and

place it in the TFTPPath directory. You

should only copy files into this directory when

the TFTP server software is shut down,

otherwise the files may be corrupted.

CTL Installed

A certificate trust list (CTL)

file is installed in the phone.

None. This message is informational only.

For more information about the CTL file,

refer to Cisco Unified CallManager Security

Guide.

CTL update failed

DHCP timeout

The phone could not update its Problem with the CTL file on the TFTP

certificate trust list (CTL) file. server.

For more information, refer to Cisco

Unified CallManager Security Guide.

DHCP server did not respond.

•

Network is busy—The errors should

resolve themselves when the network

load reduces.

•

No network connectivity between the

DHCP server and the phone—Verify the

network connections.

•

DHCP server is down—Check

configuration of DHCP server.

Errors persist—Consider assigning a

static IP address. See the “Network

Configuration Menu” section on page 4-7

for details on assigning a static IP

address.

Dialplan Parsing

Error

The phone could not parse the Problem with the TFTP downloaded dialplan

dialplan XML file properly.

XML file.

For more information refer to the Cisco

Unified CallManager Administration Guide.

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Table 7-2

Status Messages on the Cisco Unified IP Phones 7970G/7971G-GE (continued)

Message

Description

Possible Explanation and Action

Disabled

802.1X Authentication is

disabled on the phone.

You can enable 802.1X authentication using

the Settings > Security Configuration >

802.1X Authentication option on the phone.

For more information, see the “802.1X

Authentication and Status” section on

page 4-42.

DNS timeout

DNS server did not respond.

•

Network is busy—The errors should

resolve themselves when the network

load reduces.

•

No network connectivity between the

DNS server and the phone—Verify the

network connections.

•

DNS server is down—Check

configuration of DNS server.

DNS unknown host

Duplicate IP

DNS could not resolve the

name of the TFTP server or

Cisco Unified CallManager.

Verify that the host names of the TFTP

server or Cisco Unified CallManager are

configured properly in DNS.

•

Consider using IP addresses rather than

host names.

Another device is using the IP

address assigned to the phone.

If the phone has a static IP address, verify

that you have not assigned a duplicate IP

address. See the “Network Configuration

Menu” section on page 4-7 section for

details.

•

If you are using DHCP, check the DHCP

server configuration.

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Table 7-2

Status Messages on the Cisco Unified IP Phones 7970G/7971G-GE (continued)

Message

Description

Possible Explanation and Action

Error update locale

One or more localization files Check that the following files are located

could not be found in the

TFTPPath directory or were

not valid. The locale was not

changed.

within subdirectories in the TFTPPath

directory:

•

Located in subdirectory with same name

as network locale:

–

tones.xml

•

Located in subdirectory with same name

as user locale:

–

glyphs.xml

dictionary.xml

kate.xml

dictionary.xml

Failed

The phone attempted an

802.1X transaction but

authentication failed.

Authentication typically fails because of one

of the following:

•

No shared secret is configured in the

phone or authentication server

•

The shared secret configured in the phone

and the authentication server do not

match

•

Phone has not been configured in the

authentication server

For more information, see the “802.1X

Authentication and Status” section on

page 4-42

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Table 7-2

Status Messages on the Cisco Unified IP Phones 7970G/7971G-GE (continued)

Message

Description

Possible Explanation and Action

File auth error

An error occurred when the

phone tried to validate the

signature of a signed file. This

message includes the name of

the file that failed.

•

The file is corrupted. If the file is a phone

configuration file, delete the phone from

the Cisco Unified CallManager database

using Cisco Unified CallManager

Administration. Then add the phone back

to the Cisco Unified CallManager

database using Cisco

Unified CallManager Administration.

•

There is a problem with the CTL file and

the key for the server from which files are

obtained is bad. In this case, run the CTL

client and update the CTL file, making

sure that the proper TFTP servers are

included in this file.

File not found

The phone cannot locate on the Make sure that the phone load file is on the

TFTP server the phone load

file that is specified in the

phone configuration file.

TFTP server and that the entry in the

configuration file is correct.

IP address released

Load Auth Failed

The phone has been

configured to release its IP

address.

The phone remains idle until it is power

cycled or you reset the DHCP address. See the

“Network Configuration Menu” section on

page 4-7 section for details.

The phone could not load a

configuration file.

The configuration file that the phone received

from the server identified in this message is

corrupt. Make sure that a good version of the

configuration file exists on that server.

Load Auth Failed

Load ID incorrect

A signed phone load file has

been modified or renamed.

Make sure that the phone load file that the

phone is downloading has not been altered or

renamed.

Load ID of the software file is Check the load ID assigned to the phone (from

of the wrong type.

Cisco Unified CallManager, choose Device >

Phone). Verify that the load ID is entered

correctly.

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Table 7-2

Status Messages on the Cisco Unified IP Phones 7970G/7971G-GE (continued)

Message

Description

Possible Explanation and Action

Load rejected HC

The application that was

Occurs if you were attempting to install a

downloaded is not compatible version of software on this phone that did not

with the phone’s hardware.

support hardware changes on this newer

phone.

Check the load ID assigned to the phone (from

Cisco Unified CallManager, choose Device >

Phone). Re-enter the load displayed on the

phone. See the “Firmware Versions Screen”

section on page 7-15 to verify the phone

setting.

Load Server is invalid Indicates an invalid TFTP

server IP address or name in

The Load Server setting is not valid. The Load

Server specifies a TFTP server IP address or

name from which the phone firmware can be

retrieved for upgrades on the phones.

the Load Server option.

Check the Load Server entry (from Cisco

Unified CallManager Administration choose

Device > Phone).

No CTL installed

No default router

A certificate trust list (CTL)

file is not installed in the

phone.

Occurs if security is not configured or, if

security is configured, because the CTL file

does not exist on the TFTP server.

For more information, refer to Cisco

Unified CallManager Security Guide.

DHCP or static configuration

did not specify a default

router.

•

If the phone has a static IP address, verify

that the default router has been

configured. See the “Network

Configuration Menu” section on page 4-7

section for details.

•

If you are using DHCP, the DHCP server

has not provided a default router. Check

the DHCP server configuration.

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Table 7-2

Status Messages on the Cisco Unified IP Phones 7970G/7971G-GE (continued)

Message

Description

Possible Explanation and Action

No DNS server IP

A name was specified but

DHCP or static IP

configuration did not specify a

DNS server address.

•

If the phone has a static IP address, verify

that the DNS server has been configured.

See the “Network Configuration Menu”

section on page 4-7 section for details.

•

If you are using DHCP, the DHCP server

has not provided a DNS server. Check the

DHCP server configuration.

Programming Error

Successful – MD5

TFTP access error

The phone failed during

programming.

Attempt to resolve this error by power cycling

the phone. If the problem persists, contact

Cisco technical support for additional

assistance.

The phone attempted an

802.1X transaction and

authentication achieved.

The phone achieved 802.1X authentication.

For more information, see the “802.1X

Authentication and Status” section on

page 4-42

TFTP server is pointing to a

directory that does not exist.

•

If you are using DHCP, verify that the

DHCP server is pointing to the correct

TFTP server.

•

If you are using static IP addresses, check

configuration of TFTP server. See the

“Network Configuration Menu” section

on page 4-7 for details on assigning a

TFTP server.

TFTP Error

The phone does not recognize Contact the Cisco TAC.

an error code provided by the

TFTP server.

TFTP file not found

The requested load file (.bin) Check the load ID assigned to the phone (from

was not found in the TFTPPath Cisco Unified CallManager, choose Device >

directory.

Phone). Verify that the TFTPPath directory

contains a .bin file with this load ID as the

name.

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Table 7-2

Status Messages on the Cisco Unified IP Phones 7970G/7971G-GE (continued)

Message

Description

Possible Explanation and Action

TFTP server not

authorized

The specified TFTP server

could not be found in the

phone’s CTL.

•

The DHCP server is not configured

properly and is not server the correct

TFTP server address. In this case, update

the TFTP server configuration to specify

the correct TFTP server.

•

If the phone is using a static IP address,

the phone may be configured with the

wrong TFTP server address. In this case,

enter the correct TFTP server address in

the Network Configuration menu on the

phone.

•

If the TFTP server address is correct,

there may be a problem with the CTL file.

In this case, run the CTL client and

update the CTL file, making sure that the

proper TFTP servers are included in this

file.

TFTP timeout

TFTP server did not respond.

•

Network is busy—The errors should

resolve themselves when the network

load reduces.

No network connectivity between the

TFTP server and the phone—V e rify the

network connections.

TFTP server is down—Check

configuration of TFTP server.

Timed Out

Supplicant attempted 802.1X Authentication typically times out if 802.1X

transaction but timed out to

due the absence of an

authenticator.

authentication is not configured on the switch.

For more information, see the “802.1X

Authentication and Status” section on

page 4-42

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Status Menu

Table 7-2

Status Messages on the Cisco Unified IP Phones 7970G/7971G-GE (continued)

Message

Description

Possible Explanation and Action

Version error

The name of the phone load

file is incorrect.

Make sure that the phone load file has the

correct name.

XmlDefault.cnf.xml, Name of the configuration file. None. This is an informational message

or .cnf.xml

corresponding to the

phone device name

indicating the name of the configuration file

for the phone.

Network Statistics Screen

The Network Statistics screen displays information about the phone and network

performance. Table 7-3 describes the information that is displayed in this screen.

To display the Network Statistics screen, follow these steps:

Procedure

Step 1

Step 2

Step 3

Press the Settings button.

Select Status.

Select Network Statistics.

To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press the

Clear softkey.

To exit the Network Statistics screen, press the Exit softkey.

Table 7-3

Network Statistics Message Components

Item

Description

Rx Frames

Tx Frames

Rx Broadcasts

Number of packets received by the phone

Number of packets sent by the phone

Number of broadcast packets received by the phone

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Table 7-3

Item

Network Statistics Message Components (continued)

Description

One of the following

values:

Cause of the last reset of the phone

Initialized

TCP-timeout

CM-closed-TCP

TCP-Bad-ACK

CM-reset-TCP

CM-aborted-TCP

CM-NAKed

KeepaliveTO

Failback

Phone-Keypad

Phone-Re-IP

Reset-Reset

Reset-Restart

Phone-Reg-Rej

Load Rejected HC

CM-ICMP-Unreach

Phone-Abort

Elapsed Time

Amount of time that has elapsed since the phone

connected to Cisco Unified CallManager

Port 1

Link state and connection of the PC port (for

example, Auto 100 Mb Full-Duplexmeans that the

PC port is in a link up state and has auto-negotiated

a full-duplex, 100-Mbps connection)

Port 2

Link state and connection of the Network port

Indicates if DHCP has successfully taken place

DHCP Bound

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Firmware Versions Screen

The Firmware Versions screen displays information about the firmware version

running on the phone. Table 7-4 explains the information that is displayed in this

screen.

To display the Firmware Version screen, follow these steps:

Procedure

Step 1

Step 2

Step 3

Press the Settings button.

Select Status.

Select Firmware Versions.

To exit the Firmware Version screen, press the Exit softkey.

Table 7-4

Firmware Version Information

Item

Description

Load File

App Load ID

JVM Load ID

Load file running on the phone

Identifies the JAR file running on the phone

Identifies the Java Virtual Machine (JVM) running

on the phone

OS Load ID

Identifies the operating system running on the phone

Boot Load ID

Identifies the factory-installed load running on the

phone

DSP Load ID

Identifies the Digital Signal Processor (DSP)

software version used.

Expansion Module 1

Expansion Module 2

Identifies the load running on the Expansion

Module(s), if connected to the phone.

Note

These items are not applicable when running

the SIP protocol.

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Call Statistics Screen

You can access the Call Statistics screen on the phone to display counters,

statistics, and voice quality metrics in the following ways:

•

During call—You can view the call information by pressing the ? button

twice rapidly.

After the call—Y o u can view the call information captured during the last

call by displaying the Call Statistics screen.

Note

You can also remotely view the call statistics information by using a web

browser to access the Streaming Statistics web page. This web page

contains additional RTCP statistics not available on the phone. For more

information about remote monitoring, see Chapter 8, “Monitoring the

Cisco Unified IP Phone Remotely.”

A single call can have multiple voice streams, but data is captured for only the last

voice stream. A voice stream is a packet stream between two endpoints. If one

endpoint is put on hold, the voice stream stops even though the call is still

connected. When the call resumes, a new voice packet stream begins, and the new

call data overwrites the former call data.

To display the Call Statistics screen for information about the last voice stream,

follow these steps:

Procedure

Step 1

Step 2

Step 3

Press the Settings button.

Select Status.

Select Call Statistics.

To exit the Call Statistics screen, press the Exit softkey.

The Call Statistics screen displays the items shown in Table 7-5.

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Call Statistics Screen

Table 7-5

Call Statistics

Description

Item

Sender Packets

Total number of RTP data packets transmitted by the phone since starting this

connection. The value is 0 if the connection is set to receive only mode.

Sender Codec

Type of audio encoding used for the transmitted stream.

Rcvr Lost Packets

Total number of RTP data packets that have been lost since starting receiving

data on this connection. Defined as the number of expected packets less the

number of packets actually received, where the number of received packets

includes any that are late or duplicate. The value displays as 0 if the

connection was set to send-only mode.

Avg Jitter

Estimate of mean deviation of the RTP data packet inter-arrival time,

measured in milliseconds. The value displays as 0 if the connection was set

to send-only mode.

Rcvr Codec

Type of audio encoding used for the received stream.

Rcvr Packets

Total number of RTP data packets received by the phone since starting

receiving data on this connection. Includes packets received from different

sources if this is a multicast call. The value displays as 0 if the connection was

set to send-only mode.

MOS LQK

Score that is an objective estimate of the mean opinion score (MOS) for

listening quality (LQK) that rates from 5 (excellent) to 1 (bad). This score is

based on audible concealment events due to frame loss in the preceding

8-second interval of the voice stream. For more information, see the

“Monitoring the Voice Quality of Calls” section on page 9-20.

Note

The MOS LQK score can vary based on the type of codec that the

Cisco Unified IP Phone uses.

Avg MOS LQK

Min MOS LQK

Max MOS LQK

Average MOS LQK score observed for the entire voice stream.

Lowest MOS LQK score observed from start of the voice stream.

Baseline or highest MOS LQK score observed from start of the voice stream.

These codecs provide the following maximum MOS LQK score under normal

conditions with no frame loss:

•

G.711 gives 4.5

G.729 A /AB gives 3.7

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Call Statistics Screen

Table 7-5

Call Statistics (continued)

Item

Description

MOS LQK Version

Version of the Cisco proprietary algorithm used to calculate MOS LQK

scores.

Cumulative Conceal

Ratio

Total number of concealment frames divided by total number of speech

frames received from start of the voice stream.

Interval Conceal Ratio Ratio of concealment frames to speech frames in preceding 3-second interval

of active speech. If using voice activity detection (VAD), a longer interval

might be required to accumulate 3 seconds of active speech.

Max Conceal Ratio

Conceal Secs

Highest interval concealment ratio from start of the voice stream.

Number of seconds that have concealment events (lost frames) from the start

of the voice stream (includes severely concealed seconds).

Severely Conceal Secs Number of seconds that have more than 5 percent concealment events (lost

frames) from the start of the voice stream.

Latency

Estimate of the network latency, expressed in milliseconds. Represents a

running average of the round-trip delay, measured when RTCP receiver

report blocks are received.

Max Jitter

Maximum value of instantaneous jitter, in milliseconds.

RTP packet size, in milliseconds, for the transmitted stream.

RTP packet size, in milliseconds, for the received stream.

RTP packets received from network but discarded from jitter buffers.

Sender Size

Rcvr Size

Rcvr Discarded

1. When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0.

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C H A P T E R

Monitoring the Cisco Unified IP Phone

Remotely

Each Cisco Unified IP Phone has a web page from which you can view a variety

of information about the phone, including:

•

Device information

Network configuration information

Network statistics

Device logs

Streaming statistics

This chapter describes the information that you can obtain from the phone’s web

page. You can use this information to remotely monitor the operation of a phone

and to assist with troubleshooting.

You can also obtain much of this information directly from a phone. For more

information, see Chapter 7, “Viewing Model Information, Status, and Statistics

on the Cisco Unified IP Phone.”

For more information about troubleshooting the Cisco Unified IP Phones

7970G/7971G-GE, see Chapter 9, “Troubleshooting and Maintenance.”

This chapter includes these topics:

•

Accessing the Web Page for a Phone, page 8-2

Disabling and Enabling Web Page Access, page 8-3

Device Information, page 8-4

Network Configuration, page 8-6

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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely

Accessing the Web Page for a Phone

•

Network Statistics, page 8-11

Device Logs, page 8-14

Streaming Statistics, page 8-15

Accessing the Web Page for a Phone

To access the web page for a Cisco Unified IP Phone, perform the following these

steps.

Note

If you cannot access the web page, it may be disabled. See the “Disabling and

Enabling Web Page Access” section on page 8-3 for more information.

Procedure

Step 1

Obtain the IP address of the Cisco Unified IP Phone using one of these methods:

•

Search for the phone in Cisco Unified CallManager by choosing Device >

Phone. Phones registered with Cisco Unified CallManager display the IP

address at the top of the Phone Configuration web page.

•

On the phone, press the Settings button, choose Network Configuration,

and then scroll to the IP Address option.

Step 2

Open a web browser and enter the following URL, where IP_address is the IP

address of the Cisco Unified IP Phone:

http://IP_address

The web page for a Cisco Unified IP Phones 7970G/7971G-GE includes these

hyperlinks:

•

Device Information—Displays device settings and related information for

the phone. For more information, see the “Device Information” section on

page 8-4.

•

Network Configuration—Displays network configuration information and

information about other phone settings. For more information, see the

“Network Configuration” section on page 8-6.

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Chapter 8 Monitoring the Cisco Unified IP Phone Remotely

Disabling and Enabling Web Page Access

•

Network Statistics—Includes the following hyperlinks, which provide

information about network traffic:

–

Ethernet Information —Displays information about Ethernet traffic.

For more information, see the “Network Statistics” section on page 8-11.

–

Access—Displays information about network traffic to and from the PC

port on the phone. For more information, see the “Network Statistics”

section on page 8-11.

–

Network—Displays information about network traffic to and from the

network port on the phone. For more information, see the “Network

Statistics” section on page 8-11.

•

Device Logs—Includes the following hyperlinks, which provide information

that you can use for troubleshooting:

–

Console Logs—Includes hyperlinks to individual log files. For more

information, see the “Device Logs” section on page 8-14.

–

Core Dumps—Includes hyperlinks to individual dump files.

Status Messages—Displays up to the 10 most recent status messages

that the phone has generated since it was last powered up. For more

information, see the “Device Logs” section on page 8-14.

–

Debug Display—Displays messages that might be useful to the Cisco

TAC if you require assistance with troubleshooting. For more

information, see the “Device Logs” section on page 8-14.

•

Streaming Statistics—Includes the Stream 1, Stream 2, and Stream 3

hyperlinks, which display a variety of streaming statistics. For more

information, see the “Streaming Statistics” section on page 8-15.

Disabling and Enabling Web Page Access

For security purposes, you may choose to prevent access to the web pages for a

phone. If you do so, you will prevent access to the web pages that are described

in this chapter and to the phone’s User Options web pages.

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Device Information

To disable access to the web pages for a phone, follow these steps from

Cisco Unified CallManager Administration:

Step 1

Step 2

Choose Device > Phone.

Specify the criteria to find the phone and click Find, or click Find to display a list

of all phones.

Step 3

Step 4

Step 5

Click the device name to open the Phone Configuration window for the device.

From the Web Access drop-down list box, choose Disabled.

Click Update.

Note

Some features, such as Cisco Quality Report Tool, do not function

properly without access to the phone web pages. Disabling web access

also affects any serviceability application that relies on web access, such

as CiscoWorks.

To enable web page access when it is disabled, refer to the preceding steps about

disabling access. Follow the same steps but, choose Enabled in Step 4.

Device Information

The Device Information area on a phone’s web page displays device settings and

related information for the phone. Table 8-1 describes these items.

To display the Device Information area, access the web page for the phone as

described in the “Accessing the Web Page for a Phone” section on page 8-2, and

then click the Device Information hyperlink.

Table 8-1

Device Information Area Items

Item

Description

MAC Address

Host Name

Media Access Control (MAC) address of the phone

Unique, fixed name that is automatically assigned to

the phone based on its MAC address

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Device Information

Table 8-1

Device Information Area Items (continued)

Description

Item

Phone DN

App Load ID

Boot Load ID

Directory number assigned to the phone

Identifier of the firmware running on the phone

Identifier of the factory-installed load running on the

phone

Version

Version of the firmware running on the phone

Expansion Module 1

Phone load ID for the first Cisco Unified IP Phone

7914 Expansion Module, if connected to the phone

Expansion Module 2

Phone load ID for the second Cisco Unified IP Phone

7914 Expansion Module, if connected to the phone

Hardware Revision

Serial Number

Revision value of the phone hardware

Serial number of the phone

Model Number

Message Waiting

Model number of the phone

Indicates if there is a voice message waiting on any

line for this phone

UDI

Displays the following Cisco Unique Device Identifier

(UDI) information about the phone:

•

Device Type—Indicates hardware type. For

example, phone displays for all phone models

•

Device Description—Displays the name of the

phone associated with the indicated model type

•

Product Identifier—Specifies the phone model

Version Identifier —Represents the hardware

version of the phone

•

Serial Number—Displays the phone’s unique

serial number

Time

Time obtained from the Date/Time Group in

Cisco Unified CallManager to which the phone

belongs

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Network Configuration

Table 8-1

Device Information Area Items (continued)

Item

Description

Time Zone

Timezone obtained from the Date/Time Group in

Cisco Unified CallManager to which the phone

belongs

Date

Date obtained from the Date/Time Group in

Cisco Unified CallManager to which the phone

belongs

1. The Version Identifier field might display blank if using an older model Cisco Unified IP Phone

because the hardware does not provide this information.

Network Configuration

The Network Configuration area on a phone’s web page displays network

configuration information and information about other phone settings. Table 8-2

describes this information.

You can view and set many of these items from the Network Configuration Menu

and the Device Configuration Menu on the Cisco Unified IP Phone. For more

information, see Chapter 5, “Configuring Features, Templates, Services, and

Users.”

To display the Network Configuration area, access the web page for the phone as

described in the “Accessing the Web Page for a Phone” section on page 8-2, and

then click the Network Configuration hyperlink.

Table 8-2

Network Configuration Area Items

Item

Description

DHCP Server

IP address of the Dynamic Host Configuration

Protocol (DHCP) server from which the phone obtains

its IP address.

BOOTP Server

MAC Address

Indicates whether the phone obtains its configuration

from a Bootstrap Protocol (BootP) server.

Media Access Control (MAC) address of the phone.

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Network Configuration

Table 8-2

Network Configuration Area Items (continued)

Description

Item

Host Name

Host name that the DHCP server assigned to the

phone.

Domain Name

Name of the Domain Name System (DNS) domain in

which the phone resides.

IP Address

Internet Protocol (IP) address of the phone.

Subnet mask used by the phone.

Subnet Mask

TFTP Server 1

Primary Trivial File Transfer Protocol (TFTP) server

used by the phone.

Default Router 1–5

DNS Server 1–5

Default router used by the phone (Default Router 1)

and optional backup routers (Default Router 2–5.

Primary Domain Name System (DNS) server (DNS

Server 1) and optional backup DNS servers (DNS

Server 2–5) used by the phone.

Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN)

configured on a Cisco Catalyst switch in which the

phone is a member.

Admin. VLAN ID

Auxiliary VLAN in which the phone is a member.

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Network Configuration

Table 8-2

Network Configuration Area Items (continued)

Item

Description

CallManager 1–5

Host names or IP addresses, in prioritized order, of the

Cisco Unified CallManager servers with which the

phone can register. An item can also show the IP

address of an SRST router that is capable of providing

limited Cisco Unified CallManager functionality, if

such a router is available.

For an available server, an item will show the

Cisco Unified CallManager server IP address and one

of the following states:

•

Active—Cisco Unified CallManager server from

which the phone is currently receiving

call-processing services.

Standby—Cisco Unified CallManager server to

which the phone switches if the current server

becomes unavailable.

Blank—No current connection to this

Cisco Unified CallManager server.

An option may also include the Survivable Remote

Site Telephony (SRST) designation, which indicates

an SRST router capable of providing

Cisco Unified CallManager functionality with a

limited feature set. This router assumes control of call

processing if all other Cisco Unified CallManager

servers become unreachable. The SRST Cisco Unified

CallManager always appears last in the list of servers,

even if it is active. You configure the SRST router

address in the Device Pool section in Cisco Unified

CallManager.

Information URL

Directories URL

URL of the help text that appears on the phone.

URL of the server from which the phone obtains

directory information.

Messages URL

URL of the server from which the phone obtains

message services.

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Network Configuration

Table 8-2

Network Configuration Area Items (continued)

Description

Item

Services URL

URL of the server from which the phone obtains

Cisco Unified IP Phone services.

DHCP Enabled

Indicates whether DHCP is being used by the phone.

DHCP Address

Released

Indicates the setting of the DHCP Address Released

option on the phone’s Network Configuration menu.

Alternate TFTP

Indicates whether the phone is using an alternative

TFTP server.

Idle URL

URL that the phone displays when the phone has not

been used for the time specified by Idle URL Time and

no menu is open.

Idle URL Time

Number of seconds that the phone has not been used

and no menu is open before the XML service specified

by Idle URL is activated.

Proxy Server URL

URL of proxy server, which makes HTTP requests to

non-local host addresses on behalf of the phone HTTP

client and provides responses from the non-local host

to the phone HTTP client.

Authentication URL

URL that the phone uses to validate requests made to

the phone web server.

SW Port Configuration Speed and duplex of the switch port, where:

•

A—Auto Negotiate

10H—10-BaseT/half duplex

10F—10-BaseT/full duplex

100H—100-BaseT/half duplex

100F—100-BaseT/full duplex

1000H—1000-BaseT/half duplex

1000F—1000-BaseT/full duplex

No Link—No connection to the switch port

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Network Configuration

Table 8-2

Network Configuration Area Items (continued)

Description

Item

PC Port Configuration Speed and duplex of the switch port, where:

•

A—Auto Negotiate

10H—10-BaseT/half duplex

10F—10-BaseT/full duplex

100H—100-BaseT/half duplex

100F—100-BaseT/full duplex

1000H—1000-BaseT/half duplex

1000F—1000-BaseT/full duplex

No Link—No connection to the PC port

TFTP Server 2

User Locale

Backup TFTP server that the phone uses if the primary

TFTP server is unavailable.

User locale associated with the phone user. Identifies

a set of detailed information to support users,

including language, font, date and time formatting, and

alphanumeric keyboard text information.

Network Locale

Network locale associated with the phone user.

Identifies a set of detailed information to support the

phone in a specific location, including definitions of

the tones and cadences used by the phone.

Headset enabled

Indicates whether the Headset button is enabled on the

phone.

User Locale Version

Version of the user locale loaded on the phone.

Version of the network locale loaded on the phone.

Network Locale

Version

PC Port Disabled

Speaker Enabled

GARP Enabled

Indicates whether the PC port on the phone is enabled

or disabled.

Indicates whether the speakerphone is enabled on the

phone.

Indicates whether the phone learns MAC addresses

from Gratuitous ARP responses.

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Network Statistics

Table 8-2

Network Configuration Area Items (continued)

Description

Item

Voice VLAN Enabled Indicates whether the phone allows a device attached

to the PC port to access the Voice VLAN.

Auto Line Select

Indicates whether the phone shifts the call focus to

incoming calls on all lines.

DSCP for Call Control DSCP IP classification for call control signaling.

DSCP for

Configuration

DSCP IP classification for any phone configuration

transfer.

DSCP for Services

Security Mode

DSCP IP classification for phone-based services.

Displays the security mode that is set for the phone.

Web Access Enabled

Indicates whether web access is enabled (Yes) or

disabled (No) for the phone.

Span to PC Port

PC VLAN

Indicates whether the phone will forward packets

transmitted and received on the network port to the

access port.

VLAN used to identify and remove 802.1P/Q tags

from packets sent to the PC

Network Statistics

These network statistics areas on a phone’s web page provide information about

network traffic on the phone:

•

Ethernet Information area—Displays information about Ethernet traffic.

Table 8-3 describes the items in this area.

Access area—Displays information about network traffic to and from the PC

port on the phone. Table 8-4 describes the items in this area.

Network area—Displays information about network traffic to and from the

network port on the phone. Table 8-4 describes the items in this area.

To display a network statistics area, access the web page for the phone as

described in the “Accessing the Web Page for a Phone” section on page 8-2, and

then click the Ethernet Information, the Access, and or the Network hyperlink.

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Network Statistics

Table 8-3

Ethernet Information Area Items

Item

Description

Tx Frames

Tx broadcast

Total number of packets transmitted by the phone

Total number of broadcast packets transmitted by the

phone

Tx multicast

Tx unicast

Total number of multicast packets transmitted by the

phone

Total number of unicast packets transmitted by the

phone

Rx Frames

Total number of packets received by the phone

Rx broadcast

Total number of broadcast packets received by the

phone

Rx multicast

Total number of multicast packets received by the

phone

Rx unicast

Total number of unicast packets received by the phone

RxPacketNoDes

Total number of shed packets caused by no DMA

descriptor

Table 8-4

Access Area and Network Area Items

Item

Description

Rx totalPkt

Rx crcErr

Rx alignErr

Total number of packets received by the phone

Total number of packets received with CRC failed

Total number of packets received between 64 and 1522

bytes in length that have a bad FCS

Rx multicast

Rx broadcast

Rx unicast

Total number of multicast packets received by the

phone

Total number of broadcast packets received by the

phone

Total number of unicast packets received by the phone

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Network Statistics

Table 8-4

Access Area and Network Area Items (continued)

Description

Item

Rx shortErr

Total number of FCS error packets or Align error

packets received that are less than 64 bytes in size

Rx shortGood

Rx longGood

Rx longErr

Total number of good packets received that are less

than 64 bytes size

Total number of good packets received that are greater

than 1522 bytes in size

Total number of FCS error packets or Align error

packets received that are greater than 1522 bytes in

size

Rx size64

Total number of packets received, including bad

packets, that are between 0 and 64 bytes in size

Rx size65to127

Rx size128to255

Rx size256to511

Rx size512to1023

Rx size1024to1518

Rx tokenDrop

Total number of packets received, including bad

packets, that are between 65 and 127 bytes in size

Total number of packets received, including bad

packets, that are between 128 and 255 bytes in size

Total number of packets received, including bad

packets, that are between 256 and 511 bytes in size

Total number of packets received, including bad

packets, that are between 512 and 1023 bytes in size

Total number of packets received, including bad

packets, that are between 1024 and 1518 bytes in size

Total number of packets dropped due to lack of

resources (for example, FIFO overflow)

Tx excessDefer

Tx lateCollision

Tx totalGoodPkt

Tx Collisions

Total number of packets delayed from transmitting due

to medium being busy

Number of times that collisions occurred later than 512

bit times after the start of packet transmission

Total number of good packets (multicast, broadcast,

and unicast) received by the phone

Total number of collisions that occurred while a packet

was being transmitted

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Device Logs

Table 8-4

Access Area and Network Area Items (continued)

Item

Description

Tx excessLength

Total number of packets not transmitted because the

packet experienced 16 transmission attempts

Tx broadcast

Tx multicast

Total number of broadcast packets transmitted by the

phone

Total number of multicast packets transmitted by the

phone

Neighbor Device ID

Neighbor IP Address

Neighbor Port

Identifier of a device connected to this port

IP address of the neighbor device

Neighbor device port to which the phone is connected

Device Logs

The Device Logs area on a phone’s web page provides information you can use

to help monitor and troubleshoot the phone. To access a device log area, access

the web page for the phone as described in the “Accessing the Web Page for a

Phone” section on page 8-2.

•

Console Logs—Includes hyperlinks to individual log files. The console log

files include debug and error messages received on the phone.

•

Core Dumps—Includes hyperlinks to individual dump files.

Status Messages area—Displays up to the 10 most recent status messages that

the phone has generated since it was last powered up. You can also see this

information from the Status Messages screen on the phone. Table 7-2

describes the status messages that can appear.

To display the Status Messages, access the web page for the phone as

described in the “Accessing the Web Page for a Phone” section on page 8-2,

and then click the Status Messages hyperlink.

•

Debug Display area—Displays debug messages that might be useful to Cisco

TAC if you require assistance with troubleshooting.

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Streaming Statistics

A Cisco Unified IP Phone can stream information to and from up to three devices

simultaneously. A phone streams information when it is on a a call or running a

service that sends or receives audio or data.

The streaming statistics areas on a phone’s web page provide information about

the streams. Most calls use only one stream (Stream 1), but some calls use two or

three stream. For example, a barged call uses Stream 1 and Stream 2.

To display a Streaming Statistics area, access the web page for the phone as

described in the “Accessing the Web Page for a Phone” section on page 8-2, and

then click the Stream 1, the Stream 2, or the Stream 3 hyperlink.

Table 8-5 describes the items in the Streaming Statistics areas.

Table 8-5

Streaming Statistics Area Items

Item

Description

Remote Address

Local Address

Start Time

IP address and UDP port of the destination of the stream.

IP address and UPD port of the phone.

Internal time stamp indicating when Cisco Unified CallManager requested

that the phone start transmitting packets.

Stream Status

Host Name

Indication of whether streaming is active or not.

Unique, fixed name that is automatically assigned to the phone based on its

MAC address.

Sender Packets

Sender Octets

Total number of RTP data packets transmitted by the phone since starting this

connection. The value is 0 if the connection is set to receive only mode.

Total number of payload octets transmitted in RTP data packets by the phone

since starting this connection. The value is 0 if the connection is set to receive

only mode.

Sender Codec

Type of audio encoding used for the transmitted stream.

Sender Reports Sent

Number of times the RTCP Sender Reports have been sent.

Sender Report Time

Sent

Internal time stamp indicating when a RTCP Sender Report was sent.

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Streaming Statistics

Table 8-5

Streaming Statistics Area Items (continued)

Item

Description

Rcvr Lost Packets

Total number of RTP data packets that have been lost since starting receiving

data on this connection. Defined as the number of expected packets less the

number of packets actually received, where the number of received packets

includes any that are late or duplicate. The value displays as 0 if the

connection was set to send-only mode.

Avg Jitter

Estimate of mean deviation of the RTP data packet inter-arrival time,

measured in milliseconds. The value displays as 0 if the connection was set

to send-only mode.

Rcvr Codec

Type of audio encoding used for the received stream.

Rcvr Reports Sent

Number of times the RTCP Receiver Reports have been sent.

Internal time stamp indicating when a RTCP Receiver Report was sent.

Rcvr Report Time

Sent

Rcvr Packets

Rcvr Octets

MOS LQK

Total number of RTP data packets received by the phone since starting

receiving data on this connection. Includes packets received from different

sources if this is a multicast call. The value displays as 0 if the connection was

set to send-only mode.

Total number of payload octets received in RTP data packets by the device

since starting reception on the connection. Includes packets received from

different sources if this is a multicast call. The value displays as 0 if the

connection was set to send-only mode.

Score that is an objective estimate of the mean opinion score (MOS) for

listening quality (LQK) that rates from 5 (excellent) to 1 (bad). This score is

based on audible concealment events due to frame loss in the preceding

8-second interval of the voice stream. For more information, see the

“Monitoring the Voice Quality of Calls” section on page 9-20.

Note

The MOS LQK score can vary based on the type of codec that the

Cisco Unified IP Phone uses.

Avg MOS LQK

Min MOS LQK

Average MOS LQK score observed for the entire voice stream.

Lowest MOS LQK score observed from start of the voice stream.

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Streaming Statistics

Table 8-5

Streaming Statistics Area Items (continued)

Description

Item

Max MOS LQK

Baseline or highest MOS LQK score observed from start of the voice stream.

These codecs provide the following maximum MOS LQK score under normal

conditions with no frame loss:

•

G.711 gives 4.5

G.729 A /AB gives 3.7

MOS LQK Version

Version of the Cisco proprietary algorithm used to calculate MOS LQK

scores.

Cumulative Conceal

Ratio

Total number of concealment frames divided by total number of speech

frames received from start of the voice stream.

Interval Conceal Ratio Ratio of concealment frames to speech frames in preceding 3-second interval

of active speech. If using voice activity detection (VAD), a longer interval

might be required to accumulate 3 seconds of active speech.

Max Conceal Ratio

Conceal Secs

Highest interval concealment ratio from start of the voice stream.

Number of seconds that have concealment events (lost frames) from the start

of the voice stream (includes severely concealed seconds).

Severely Conceal Secs Number of seconds that have more than 5 percent concealment events (lost

frames) from the start of the voice stream.

Latency

Estimate of the network latency, expressed in milliseconds. Represents a

running average of the round-trip delay, measured when RTCP receiver

report blocks are received.

Max Jitter

Maximum value of instantaneous jitter, in milliseconds.

RTP packet size, in milliseconds, for the transmitted stream.

Number of times RTCP Sender Reports have been received.

Sender Size

Sender Reports

Received

Sender Report Time

Received

Last time at which an RTCP Sender Report was received.

Rcvr Size

RTP packet size, in milliseconds, for the received stream.

Rcvr Discarded

RTP packets received from network but discarded from jitter buffers.

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Streaming Statistics

Table 8-5

Streaming Statistics Area Items (continued)

Item

Description

Rcvr Reports

Received

Number of times RTCP Receiver Reports have been received.

Rcvr Report Time

Received

Last time at which an RTCP Receiver Report was received.

1. When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0.

Related Topics

•

Configuring Settings on the Cisco Unified IP Phone

Configuring Features, Templates, Services, and Users

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Streaming Statistics

•

Call Statistics Screen, page 7-16

Monitoring the Voice Quality of Calls, page 9-20

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Streaming Statistics

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C H A P T E R

Troubleshooting and Maintenance

This chapter provides information that can assist you in troubleshooting problems

with your Cisco Unified IP Phones 7970G/7971G-GE or with your IP telephony

network. It also explains how to clean and maintain your phone.

For additional troubleshooting information, refer to the Using the 79xx Status

Information For Troubleshooting tech note. That document is available to

registered Cisco.com users at this URL:

http://www.cisco.com/warp/customer/788/A V VID/telecaster_trouble.html

If you need additional assistance to resolve an issue, see the “Obtaining Technical

Assistance” section on page Boilerplate 2 .

This chapter includes these topics:

•

Resolving Startup Problems, page 9-2

Cisco Unified IP Phone Resets Unexpectedly, page 9-9

Troubleshooting Cisco Unified IP Phone Security, page 9-12

General Troubleshooting Tips, page 9-15

Resetting or Restoring the Cisco Unified IP Phone, page 9-17

Using the Quality Report Tool, page 9-20

Monitoring the Voice Quality of Calls, page 9-20

Where to Go for More Troubleshooting Information, page 9-24

Cleaning the Cisco Unified IP Phone, page 9-24

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Chapter 9 Troubleshooting and Maintenance

Resolving Startup Problems

After installing a Cisco Unified IP Phone into your network and adding it to

Cisco Unified CallManager, the phone should start up as described in the

“Verifying the Phone Startup Process” section on page 3-15 . If the phone does not

start up properly, see the following sections for troubleshooting information:

•

Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal

Startup Process, page 9-2

Symptom: The Cisco Unified IP Phone Does Not Register with Cisco

Unified CallManager, page 9-3

Symptom: Cisco Unified IP Phone Unable to Obtain IP Address, page 9-8

Symptom: The Cisco Unified IP Phone Does Not Go Through its

Normal Startup Process

When you connect a Cisco Unified IP Phone into the network port, the phone

should go through its normal startup process as described in the “Verifying the

Phone Startup Process” section on page 3-15, and the LCD screen should display

information. If the phone does not go through the startup process, the cause may

be faulty cables, bad connections, network outages, lack of power, and so on. Or,

the phone may not be functional.

To determine whether the phone is functional, follow these suggestions to

systematically eliminate these other potential problems:

1. Verify that the network port is functional:

–

Exchange the Ethernet cables with cables that you know are functional.

Disconnect a functioning Cisco Unified IP Phone from another port and

connect it to this network port to verify the port is active.

–

Connect the Cisco Unified IP Phone that will not start up to a different

network port that is known to be good.

Connect the Cisco Unified IP Phone that will not start up directly to the

port on the switch, eliminating the patch panel connection in the office.

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Resolving Startup Problems

2. Verify that the phone is receiving power:

–

If you are using external power, verify that the electrical outlet is

functional.

–

If you are using in-line power, use the external power supply instead.

If you are using the external power supply, switch with a unit that you

know to be functional.

–

If you are using a Cisco Unified IP Phone 7971G-GE, make sure that the

phone is connected to a switch that supports IEEE 802.3af Class 3 (15.4

W in-line power at the switch port). For more information, see the

“Providing Power to the Phone” section on page 2-4.

3. If the phone still does not start up properly, power up the phone with the

handset off-hook. When the phone is powered up in this way, it attempts to

launch a backup software image.

4. If the phone still does not start up properly, perform a factory reset of the

phone. For instructions, see the “Performing a Factory Reset” section on

page 9-19.

If after attempting these solutions, the LCD screen on the Cisco Unified IP Phone

does not display any characters after at least five minutes, contact a Cisco

technical support representative for additional assistance.

Symptom: The Cisco Unified IP Phone Does Not Register with

Cisco Unified CallManager

If the phone proceeds past the first stage of the startup process (LED buttons

flashing on and off) but continues to cycle through the messages displaying on the

LCD screen, the phone is not starting up properly. The phone cannot successfully

start up unless it is connected to the Ethernet network and it has registered with a

Cisco Unified CallManager server.

These sections can assist you in determining the reason the phone is unable to start

up properly:

•

Identifying Error Messages, page 9-4

Checking Network Connectivity, page 9-4

Verifying TFTP Server Settings, page 9-4

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•

Verifying IP Addressing and Routing, page 9-5

Verifying DNS Settings, page 9-6

Verifying Cisco Unified CallManager Settings, page 9-6

Cisco Unified CallManager and TFTP Services Are Not Running, page 9-6

Creating a New Configuration File, page 9-7

Registering the Phone with Cisco Unified CallManager, page 9-8

In addition, problems with security may prevent the phone from starting up

properly. See the “Troubleshooting Cisco Unified IP Phone Security” section on

page 9-12for more information.

Identifying Error Messages

As the phone cycles through the startup process, you can access status messages

that might provide you with information about the cause of a problem. See the

“Status Messages Screen” section on page 7-4 for instructions about accessing

status messages and for a list of potential errors, their explanations, and their

solutions.

Checking Network Connectivity

If the network is down between the phone and the TFTP server or

Cisco Unified CallManager, the phone cannot start up properly. Ensure that the

network is currently running.

Verifying TFTP Server Settings

You can determine the IP address of the TFTP server used by the phone by

pressing the Settings button on the phone, choosing Network Configuration,

and scrolling to the TFTP Server 1 option.

If you have assigned a static IP address to the phone, you must manually enter a

setting for the TFTP Server 1 option. See the “Network Configuration Menu”

section on page 4-7.

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If you are using DHCP, the phone obtains the address for the TFTP server from

the DHCP server. Check the IP address configured in Option 150.

You can also enable the phone to use an alternate TFTP server. Such a setting is

particularly useful if the phone was recently moved from one location to another.

See the “Network Configuration Menu” section on page 4-7 for instructions.

Verifying IP Addressing and Routing

You should verify the IP addressing and routing settings on the phone. If you are

using DHCP, the DHCP server should provide these values. If you have assigned

a static IP address to the phone, you must enter these values manually.

On the Cisco Unified IP Phone, press the Settings button, choose Network

Configuration, and look at the following options:

•

DHCP Server—If you have assigned a static IP address to the phone, you do

not need to enter a value for the DHCP Server option. However, if you are

using a DHCP server, this option must have a value. If it does not, check your

IP routing and VLAN configuration. Refer to Troubleshooting Switch Port

Problems, available at this URL:

http://www.cisco.com/warp/customer/473/53.shtml

•

IP Address, Subnet Mask, Default Router—If you have assigned a static IP

address to the phone, you must manually enter settings for these options. See

the “Network Configuration Menu” section on page 4-7 for instructions.

If you are using DHCP, check the IP addresses distributed by your DHCP server.

Refer to Understanding and Troubleshooting DHCP in Catalyst Switch or

Enterprise Networks, available at this URL:

http://www.cisco.com/warp/customer/473/100.html#41

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Verifying DNS Settings

If you are using DNS to refer to the TFTP server or to

Cisco Unified CallManager, you must ensure that you have specified a DNS

server. Verify this setting by pressing the Settings button on the phone, choosing

Network Configuration, and scrolling to the DNS Server 1 option. You should

also verify that there is a CNAME entry in the DNS server for the TFTP server

and for the Cisco Unified CallManager system.

You must also ensure that DNS is configured to do reverse look-ups.

Verifying Cisco Unified CallManager Settings

On the Cisco Unified IP Phone, press the Settings button, choose Network

Configuration, and look at the CallManager 1–5 options. The Cisco Unified IP

Phone attempts to open a TCP connection to all the Cisco Unified CallManager

servers that are part of the assigned Cisco Unified CallManager group. If none of

these options contain IP addresses or show Active or Standby, the phone is not

properly registered with Cisco Unified CallManager. See the “Registering the

Phone with Cisco Unified CallManager” section on page 9-8 for tips on resolving

this problem.

Cisco Unified CallManager and TFTP Services Are Not Running

If the Cisco Unified CallManager or TFTP services are not running, phones may

not be able to start up properly. However, in such a situation, it is likely that you

are experiencing a system-wide failure and that other phones and devices are

unable to start up properly.

If the Cisco Unified CallManager service is not running, all devices on the

network that rely on it to make phone calls will be affected. If the TFTP service

is not running, many devices will not be able to start up successfully.

To start a service, follow these steps:

Procedure

Step 1

Step 2

From Cisco Unified CallManager Administration, choose Application >

Cisco CallManager Serviceability.

Choose Tools > Control Center.

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Step 3

Step 4

From the Servers column, choose the primary Cisco Unified CallManager server.

The page displays the service names for the server that you chose, the status of

the services, and a service control panel to stop or start a service.

If a service has stopped, click the Start button.

The Service Status symbol changes from a square to an arrow.

Creating a New Configuration File

If you continue to have problems with a particular phone that other suggestions in

this chapter do not resolve, the configuration file may be corrupted.

To create a new configuration file, follow these steps:

Procedure

Step 1

Step 2

Step 3

From Cisco Unified CallManager, choose Device > Phone > Find to locate the

phone experiencing problems.

Choose Delete to remove the phone from the Cisco Unified CallManager

database.

Add the phone back to the Cisco Unified CallManager database. See the “Adding

Phones to the Cisco Unified CallManager Database” section on page 2-13 for

details.

Step 4

Note

Power cycle the phone.

•

When you remove a phone from the Cisco Unified CallManager database, its

configuration file is deleted from the Cisco Unified CallManager TFTP

server. The phone’s directory number or numbers remain in the Cisco Unified

CallManager database. They are called “unassigned DNs” and can be used for

other devices. If unassigned DNs are not used by other devices, delete them

from the Cisco Unified CallManager database. You can use the Route Plan

Report to view and delete unassigned reference numbers. Refer to

Cisco Unified CallManager Administration Guide for more information.

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•

Changing the buttons on a phone button template, or assigning a different

phone button template to a phone, may result in directory numbers that are no

longer accessible from the phone. The directory numbers are still assigned to

the phone in the Cisco Unified CallManager database, but there is no button

on the phone with which calls can be answered. These directory numbers

should be removed from the phone and deleted if necessary.

Registering the Phone with Cisco Unified CallManager

A Cisco Unified IP Phone can register with a Cisco Unified CallManager server

only if the phone has been added to the server or if auto-registration is enabled.

Review the information and procedures in the “Adding Phones to the Cisco

Unified CallManager Database” section on page 2-13 to ensure that the phone has

been added to the Cisco Unified CallManager database.

To verify that the phone is in the Cisco Unified CallManager database, choose

Device > Find from Cisco Unified CallManager Administration to search for the

phone based on its MAC Address. For information about determining a MAC

address, see the “Determining the MAC Address of a Cisco Unified IP Phone”

section on page 2-20.

If the phone is already in the Cisco Unified CallManager database, its

configuration file may be damaged. See the “Creating a New Configuration File”

section on page 9-7 for assistance.

Symptom: Cisco Unified IP Phone Unable to Obtain IP Address

If a phone is unable to obtain an IP address when it starts up, the phone may be

not be on the same network or VLAN as the DHCP server, or the switch port to

which the phone is connected may be disabled.

Make sure that the network or VLAN to which the phone is connected has access

to the DHCP server, and make sure that the switch port is enabled.

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Cisco Unified IP Phone Resets Unexpectedly

If users report that their phones are resetting during calls or while idle on their

desk, you should investigate the cause. If the network connection and

Cisco Unified CallManager connection are stable, a Cisco Unified IP Phone

should not reset on its own.

Typically, a phone resets if it has problems connecting to the Ethernet network or

to Cisco Unified CallManager. These sections can help you identify the cause of

a phone resetting in your network:

•

Verifying Physical Connection, page 9-9

Identifying Intermittent Network Outages, page 9-9

Verifying DHCP Settings, page 9-10

Checking Static IP Address Settings, page 9-10

Verifying Voice VLAN Configuration, page 9-10

Verifying that the Phones Have Not Been Intentionally Reset, page 9-11

Eliminating DNS or Other Connectivity Errors, page 9-11

Checking Power Connection, page 9-12

Verifying Physical Connection

Verify that the Ethernet connection to which the Cisco Unified IP Phone is

connected is up. For example, check if the particular port or switch to which the

phone is connected is down and that the switch is not rebooting. Also make sure

that there are no cable breaks.

Identifying Intermittent Network Outages

Intermittent network outages affect data and voice traffic differently. Your

network might have been experiencing intermittent outages without detection. If

so, data traffic can resend lost packets and verify that packets are received and

transmitted. However, voice traffic cannot recapture lost packets. Rather than

retransmitting a lost network connection, the phone resets and attempts to

reconnect its network connection.

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If you are experiencing problems with the voice network, you should investigate

whether an existing problem is simply being exposed.

Verifying DHCP Settings

Follow this process to help determine if the phone has been properly configured

to use DHCP:

1. Verify that you have properly configured the phone to use DHCP. See the

“Network Configuration Menu” section on page 4-7 for more information.

2. Verify that the DHCP server has been set up properly.

3. Verify the DHCP lease duration. Cisco recommends that you set it to 8 days.

Cisco Unified IP Phones send messages with request type 151 to renew their

DHCP address leases. If the DHCP server expects messages with request type

150, the lease will be denied, forcing the phone to restart and request a new

IP address from the DHCP server.

Checking Static IP Address Settings

If the phone has been assigned a static IP address, verify that you have entered the

correct settings. See the “Network Configuration Menu” section on page 4-7 for

more information.

Verifying Voice VLAN Configuration

If the Cisco Unified IP Phone appears to reset during heavy network usage (for

example, following extensive web surfing on a computer connected to same

switch as phone), it is likely that you do not have a voice VLAN configured.

Isolating the phones on a separate auxiliary VLAN increases the quality of the

voice traffic. See the “Understanding How the Cisco Unified IP Phone Interacts

with the VLAN” section on page 2-3 for details.

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Cisco Unified IP Phone Resets Unexpectedly

Verifying that the Phones Have Not Been Intentionally Reset

If you are not the only administrator with access to Cisco Unified CallManager,

you should verify that no one else has intentionally reset the phones.

You can check whether a Cisco Unified IP Phone received a command from

Cisco Unified CallManager to reset by pressing the Settings button on the phone

and choosing Status > Network Statistics. If the phone was recently reset one of

these messages appears:

•

Reset-Reset—Phone closed due to receiving a Reset/Reset from

Cisco Unified CallManager administration.

•

Reset-Restart—Phone closed due to receiving a Reset/Restart from

Cisco Unified CallManager administration.

Eliminating DNS or Other Connectivity Errors

If the phone continues to reset, follow these steps to eliminate DNS or other

connectivity errors:

Step 1

Step 2

Use the Erase softkey to reset phone settings to their default values. See the

“Resetting or Restoring the Cisco Unified IP Phone” section on page 9-17 for

details.

Modify DHCP and IP settings.

a. Disable DHCP. See the “Network Configuration Menu” section on page 4-7

for instructions.

b. Assign static IP values to the phone. See the “Network Configuration Menu”

section on page 4-7 for instructions. Use the same default router setting used

for other functioning Cisco Unified IP Phones.

c. Assign TFTP server. See the “Network Configuration Menu” section on

page 4-7 for instructions. Use the same TFTP server used for other

functioning Cisco Unified IP Phones.

Step 3

Step 4

On the Cisco Unified CallManager server, verify that the local host files have the

correct Cisco Unified CallManager server name mapped to the correct IP address.

From Cisco Unified CallManager, choose System > Server and verify that the

server is referred to by its IP address and not by its DNS name.

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Troubleshooting Cisco Unified IP Phone Security

Step 5

Step 6

From Cisco Unified CallManager, choose Device > Phone and verify that you

have assigned the correct MAC address to this Cisco Unified IP Phone. For

information about determining a MAC address, see the “Determining the MAC

Address of a Cisco Unified IP Phone” section on page 2-20.

Power cycle the phone.

Checking Power Connection

In most cases, a phone will restart if it powers up using external power but loses

that connection and switches to PoE. Similarly, a phone may restart if it powers

up using PoE and then gets connected to an external power supply.

Troubleshooting Cisco Unified IP Phone Security

Table 9-1 provides troubleshooting information for the security features on the

Cisco Unified IP Phone. For information relating to the solutions for any of these

issues, and for additional troubleshooting information about security, refer to

Cisco Unified CallManager Security Guide.

Table 9-1

Cisco Unified IP Phone Security Troubleshooting

Problem

Possible Cause

CTL File Problems

Device authentication error.

CTL file does not have a Cisco Unified CallManager

certificate or has an incorrect certificate.

Phone cannot authenticate CTL file.

The security token that signed the updated CTL file

does not exist in the CTL file on the phone.

Phone cannot authenticate any of the

Bad TFTP record.

configuration files other than the CTL file.

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Table 9-1

Cisco Unified IP Phone Security Troubleshooting (continued)

Possible Cause

Problem

Phone reports TFTP authorization failure.

•

The TFTP address for the phone does not exist in

the CTL file.

•

If you created a new CTL file with a new TFTP

record, the existing CTL file on the phone may

not contain a record for the new TFTP server.

Phone does not register with Cisco

Unified CallManager.

The CTL file does not contain the correct information

for the Cisco Unified CallManager server or the

Cisco Unified CallManager does not have the valid

issuer of the phone’s certificate.

Phone does not request signed configuration

files.

The CTL file does not contain any TFTP entries with

certificates.

802.1X Enabled on Phone but Not Authenticating

Phone cannot obtain a DHCP-assigned IP

address.

These errors typically indicate that 802.1X

authentication is enabled on the phone, but the phone

is unable to authenticate.

Phone does not register with

Cisco Unified CallManager.

1. Verify that you have properly configured the

required components (see the “Supporting

802.1X Authentication on Cisco Unified IP

Phones” section on page 1-18 for more

information).

Phone status display as “Configuring IP” or

“Registering”.

802.1X Authentication Status displays as

“Held” (see the “802.1X Authentication and

Status” section on page 4-42 for more details).

2. Confirm that the shared secret is configured on

the phone (see the “802.1X Authentication and

Status” section on page 4-42 for more

information).

Status menu displays 802.1X status as “Failed”

(see the “Status Menu” section on page 7-3 for

more details).

–

If the shared secret is configured, verify that

you have the same shared secret entered on

the authentication server.

–

If the shared secret is not configured, enter it

and ensure that it matches the one on the

authentication server.

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Table 9-1

Cisco Unified IP Phone Security Troubleshooting (continued)

Problem

Possible Cause

802.1X Not Enabled

Phone cannot obtain a DHCP-assigned IP

address.

These errors typically indicate that 802.1X

authentication is not enabled on the phone. To enable

it, see the “802.1X Authentication and Status” section

on page 4-42 for information on enabling 802.1X

authentication on the phone.

Phone does not register with

Cisco Unified CallManager.

Phone status display as “Configuring IP” or

“Registering”.

802.1X Authentication Status displays as

“Disabled” (see the “802.1X Authentication

and Status” section on page 4-42 for more

details).

Status menu displays DHCP status as timing

out (see the “Status Menu” section on page 7-3

for more details).

Factory Reset Deleted 802.1X Shared Secret

Phone cannot obtain a DHCP-assigned IP

address.

These errors typically indicate that the phone has

completed a factory reset (see the “Performing a

Factory Reset” section on page 9-19) while 802.1X

was enabled. A factory reset deletes the shared secret,

which is required for 802.1X authentication and

network access. To resolve this, you have two

options:

Phone does not register with

Cisco Unified CallManager.

Phone status display as “Configuring IP” or

“Registering”.

Cannot access phone menus to verify 802.1X

status.

•

Temporarily disable 802.1X authentication on

the switch.

•

Temporarily move the phone to a network

environment that is not using 802.1X

authentication.

Once the phone starts up normally in one of these

conditions, you can access the 802.1X configuration

menus and re-enter the shared secret (see the “802.1X

Authentication and Status” section on page 4-42).

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General Troubleshooting Tips

Table 9-2 provides general troubleshooting information for the Cisco Unified IP

Phone.

Table 9-2

Cisco Unified IP Phone Troubleshooting

Summary

Explanation

Daisy-chaining IP phones

Daisy chaining (connecting an IP phone to another IP phone

through the access port) is not supported. Each IP phone should

directly connect to a switch port.

Poor quality when calling digital cell In Cisco Unified CallManager, you can configure the network

phones using the G.729 protocol

to use the G.729 protocol (the default is G.711). When using

G.729, calls between an IP phone and a digital cellular phone

will have poor voice quality. Use G.729 only when absolutely

necessary.

Prolonged broadcast storms cause IP A prolonged Layer 2 broadcast storm (lasting several minutes)

phones to reset, or be unable to make on the voice VLAN may cause IP phones to reset, lose an active

or answer a call

call, or be unable to initiate or answer a call. Phones may not

come up until a broadcast storm ends.

Moving a network connection from If you are powering your phone through the network

the phone to a workstation

connection, you must be careful if you decide to unplug the

phone’s network connection and plug the cable into a desktop

computer.

Caution

The computer’s network card cannot receive power

through the network connection; if power comes

through the connection, the network card can be

destroyed. To protect a network card, wait 10

seconds or longer after unplugging the cable from

the phone before plugging it into a computer. This

delay gives the switch enough time to recognize that

there is no longer a phone on the line and to stop

providing power to the cable.

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Table 9-2

Cisco Unified IP Phone Troubleshooting (continued)

Summary

Explanation

Changing the telephone

configuration

By default, the network configuration options are locked to

prevent users from making changes that could impact their

network connectivity. You must unlock the network

configuration options before you can configure them. See the

“Unlocking and Locking Options” section on page 4-4 for

details.

LCD display issues.

If the display appears to have rolling lines or a wavy pattern, it

might be interacting with certain types of older fluorescent

lights in the building. Moving the phone away from the lights,

or replacing the lights, should resolve the problem.

Dual-Tone Multi-Frequency

(DTMF) delay

When you are on a call that requires keypad input, if you press

the keys too quickly, some of them might not be recognized.

Codec mismatch between the phone The RxType and the TxType statistics show the codec that is

and another device

being used for a conversation between this Cisco

Unified IP phone and the other device. These values of these

statistics should match. If they do not, verify that the other

device can handle the codec conversation or that a transcoder is

in place to handle the service.

See the “Call Statistics Screen” section on page 7-16 for

information about displaying these statistics.

Sound sample mismatch between the The RxSize and the TxSize statistics show the size of the voice

phone and another device

packets that is being used a conversation between this Cisco

Unified IP phone and the other device. The values of these

statistics should match.

See the “Call Statistics Screen” section on page 7-16 for

information about displaying these statistics.

Gaps in voice calls

Check the AvgJtr and the MaxJtr statistics. A large variance

between these statistics might indicate a problem with jitter on

the network or periodic high rates of network activity.

See the “Call Statistics Screen” section on page 7-16 for

information about displaying these statistics.

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Resetting or Restoring the Cisco Unified IP Phone

Table 9-2

Cisco Unified IP Phone Troubleshooting (continued)

Explanation

Summary

Loopback condition

A loopback condition can occur when the following conditions

are met:

•

The SW Port Configuration option in the Network

Configuration menu on the phone is set to 10 Half

(10-BaseT/half duplex)

•

The phone receives power from an external power supply.

The phone is powered down (the power supply is

disconnected).

In this case, the switch port on the phone can become disabled

and the following message will appear in the switch console

log:

HALF_DUX_COLLISION_EXCEED_THRESHOLD

To resolve this problem, re-enable the port from the switch.

One-way audio

When at least one person in a call does not receive audio, IP

connectivity between phones is not established. Check the

configurations in routers and switches to ensure that IP

connectivity is properly configures.

Resetting or Restoring the Cisco Unified IP Phone

There are two methods for resetting or restoring the Cisco Unified IP Phone:

•

Performing a Basic Reset, page 9-18

Performing a Factory Reset, page 9-19

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Resetting or Restoring the Cisco Unified IP Phone

Performing a Basic Reset

Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if

the phone experiences an error and provides a way to reset or restore various

configuration and security settings.

Table 9-3 describes the ways to perform a basic reset. You can reset a phone with

any of these operations any time after the phone has started up. Choose the

operation that is appropriate for your situation.

Table 9-3

Basic Reset Methods

Operation

Performing

Explanation

Restart phone

From the Main screen, press Settings Resets any user and network

to displays the Settings menu, then

press **#**.

configuration changes that you have

made but that the phone has not written

to its Flash memory to

previously-saved settings, then restarts

the phone.

Note

This factory reset sequence

also works from any other

screen that does not accept

user input.

Erase softkey

From the Settings menu, unlock

phone options (see the “Unlocking

and Locking Options” section on

page 4-4). Then press the Erase

softkey.

Resets user and network configuration

settings to their default values, deletes

the CTL file from the phone, and

restarts the phone.

From the Network Configuration

Resets network configuration settings

menu, unlock phone options (see the to their default values and resets the

“Unlocking and Locking Options”

section on page 4-4). The press the

Erase softkey.

phone. (This method causes DHCP

reconfigure the IP address of the

phone.)

From the Security Configuration

Deletes the CTL file from the phone

menu, unlock phone options (see the and restarts the phone.

“Unlocking and Locking Options”

section on page 4-4). Then press the

Erase softkey.

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Resetting or Restoring the Cisco Unified IP Phone

Performing a Factory Reset

When you perform a factory reset of the Cisco Unified IP Phone, the following

information is erased or reset to its default value:

•

CTL file—Erased

User configuration settings—Reset to default values

Network configuration settings—Reset to default values

Call histories—Erased

Locale information—Reset to default values

Phone application—Erased (phone recovers by loading the

term70.default.loads file)

Before you perform a factory reset, ensure that the following conditions are met:

•

The phone must be on DHCP-enabled network.

A valid TFTP server must be set in DCHP option 150 or option 66 on the

DHCP server.

•

The termxx.default.loads.sip file and the files specified in that file should be

available on the TFTP server that is specified by the DHCP packet.

To perform a factory reset of a phone, follow these steps:

Note

DHCP must be enabled in your network before you can perform these steps.

Procedure

Step 1

Step 2

Unplug the power cable from the phone and then plug it back in.

The phone begins its power up cycle.

While the phone is powering up, and before the Speaker button flashes on and off,

press and hold #.

Continue to hold # until each line button flashes on and off in sequence in orange.

Step 3

Release # and press 123456789*0#.

You can press a key twice in a row, but if you press the keys out of sequence, the

factory reset will not take place.

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Using the Quality Report Tool

After you press these keys, the line buttons on the phone flash orange and then

green, and the phone goes through the factory reset process. This process can take

several minutes.

Do not power down the phone until it completes the factory reset process and the

main screen appears.

Using the Quality Report Tool

The Quality Report Tool (QRT) is a voice quality and general problem-reporting

tool for the Cisco Unified IP Phone. The QRT feature is installed as part of the

Cisco Unified CallManager installation.

You can configure users’ Cisco Unified IP Phones with QRT. When you do so,

users can report problems with phone calls by pressing the QRT softkey. This

softkey is available only when the Cisco Unified IP Phone is in the Connected,

Connected Conference, Connected Transfer, and/or OnHook states.

When a user presses the QRT softkey, a list of problem categories appears. The

user selects the appropriate problem category and this feedback is logged in an

XML file. Actual information logged depends on the user selection and whether

the destination device is a Cisco Unified IP Phone.

For more information about using QRT, refer to Cisco Unified CallManager

Features and Services Guide.

Monitoring the Voice Quality of Calls

To measure the voice quality of calls that are sent and received within the

network, Cisco Unified IP Phones use these statistical metrics that are based on

concealment events. The DSP plays concealment frames to mask frame loss in the

voice packet stream.

•

Concealment Ratio metrics—Show the ratio of concealment frames over total

speech frames. An interval conceal ratio is calculated every 3 seconds.

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Chapter 9 Troubleshooting and Maintenance

Monitoring the Voice Quality of Calls

•

Concealed Second metrics—Show the number of seconds in which the DSP

plays concealment frames due to lost frames. A severely “concealed second”

is a second in which the DSP plays more than five percent concealment

frames.

MOS-LQK metrics—Use a numeric score to estimate the relative voice

listening quality. The Cisco Unified IP Phone calculates the mean opinion

score (MOS) for listening quality (LQK) based audible concealment events

due to frame loss in the preceding 8 seconds, and includes perceptual

weighting factors such as codec type and frame size.

MOS LQK scores are produced by a Cisco proprietary algorithm, Cisco Voice

Transmission Quality (CVTQ) index. Depending on the MOS LQK version

number, these scores might be compliant with the International

Telecommunications Union (ITU) standard P.564. This standard defines

evaluation methods and performance accuracy targets that predict listening

quality scores based on observation of actual network impairment.

Note

Concealment ratio and concealment seconds are primary measurements based on

frame loss while MOS LQK scores project a “human-weighted” version of the

same information on a scale from 5 (excellent) to 1 (bad) for measuring listening

quality.

Listening quality scores (MOS LQK) relate to the clarity or sound of the received

voice signal. Conversational quality scores (MOS CQ such as G.107) include

impairment factors, such as delay, that degrade the natural flow of conversation.

You can access voice quality metrics from the Cisco Unified IP Phone by using

the Call Statistics screen (see the “Call Statistics Screen” section on page 7-16 )

or remotely by using Streaming Statistics (see the “Monitoring the Cisco

Unified IP Phone Remotely” chapter.

Using Voice Quality Metrics

To use the metrics for monitoring voice quality, note the typical scores under

normal conditions of zero packet loss , and use the metrics as a baseline for

comparison.

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Chapter 9 Troubleshooting and Maintenance

Monitoring the Voice Quality of Calls

It is important to distinguish significant changes from random changes in metrics.

Significant changes are scores that change about 0.2 MOS or greater and persist

in calls that last longer than 30 seconds. Conceal Ratio changes should indicate

greater than 3 percent frame loss.

MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone

uses. The following codecs provide these maximum MOS LQK scores under

normal conditions with zero frame loss:

•

G.711 codec gives 4.5 score

G.719A/ AB gives 3.7 score

Note

•

CVTQ does not support wideband (7 kHz) speech codecs, as ITU has not

defined the extension of the technique to wideband. Therefore, MOS scores

that correspond to G.711 performance are reported for G.722 calls to allow

basic quality monitoring, rather than not reporting an MOS score.

Reporting G.711-scale MOS scores for wideband calls through the use of CVTQ

allows basic quality classifications to be indicated as good/normal or

bad/abnormal. Calls with high scores (approximately 4.5) indicate high

quality/low packet loss, and lower scores (approximately 3.5) indicate low

quality/high packet loss.

•

Unlike MOS, the Conceal Ratio and Concealed Seconds metrics remain valid

and useful for both wideband and narrowband calls.

A Conceal Ratio of zero indicates that the IP network is delivering frames and

packets on time with no loss.

Troubleshooting Tips

When you observe significant and persistent changes to metrics, use Table 9-4 for

general troubleshooting information.

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Monitoring the Voice Quality of Calls

Table 9-4

Changes to Voice Quality Metrics

Metric Change

Condition

MOS LQK scores

Network impairment from packet loss or high jitter:

decrease significantly

•

Average MOS LQK decreases could indicate

widespread and uniform impairment.

•

Individual MOS LQK decreases indicate bursty

impairment.

Cross-check with Conceal Ratio and Conceal

Seconds for evidence of packet loss and jitter.

MOS LQK scores

decrease significantly

•

Check to see if the phone is using a different

codec than expected (RxType and TxType).

Check to see if the MOS LQK version changed

after a firmware upgrade.

Conceal Ratio and

Conceal Seconds

Network impairment from packet loss or high

jitter.

increase significantly

Conceal Ratio is near or

at zero, but the voice

quality is poor

•

Noise or distortion in the audio channel such as

echo or audio levels.

Tandem calls that undergo multiple

encode/decode such as calls to a cellular

network or calling card network.

•

Acoustic problems coming from a

speakerphone, handsfree cellular phone or

wireless headset.

Check packet transmit (TxCnt) and packet receive

(RxCnt) counters to verify that voice packets are

flowing.

Note

Voice quality metrics do not account for noise or distortion, only frame loss.

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Chapter 9 Troubleshooting and Maintenance

Where to Go for More Troubleshooting Information

If you have additional questions about troubleshooting the Cisco Unified IP

Phones, several Cisco.com web sites can provide you with more tips.

•

Cisco Unified IP Phone Troubleshooting Resources:

http://www.cisco.com/pcgi-bin/Support/PSP/psp_view.pl?p=Hardware:

IP_Phones&s=Troubleshooting

•

Cisco Products and Technologies (Cisco Voice and IP Communications,

including Cisco Unified CallManager and Cisco Unified IP Phones):

http://www.cisco.com/en/US/products/sw/voicesw/index.html

Cleaning the Cisco Unified IP Phone

To clean your Cisco Unified IP phone, use a soft, dry cloth to wipe the phone and

the touchscreen. Do not apply liquids or powders directly on the phone. As with

all non-weather-proof electronics, liquids and powders can damage the

components and cause failures.

Disable the touchscreen before cleaning it so that you will not inadvertently

choose a feature from the pressure of the cleaning cloth. To disable the

touchscreen so that it will not respond to touch, press the Display button for more

than one second. The phone displays Touchscreen Disabled and the Display

button flashes green.

After one minute, the touchscreen automatically re-enables itself. To re-enable

the touchscreen before that, press the flashing Display button for more than one

second. The phone displays Touchscreen Enabled.

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A P P E N D I X

Providing Information to Users Via a

Website

If you are a system administrator, you are likely the primary source of information

for Cisco Unified IP Phone users in your network or company. It is important to

provide current and thorough information to end users.

Cisco recommends that you create a web page on your internal support site that

provides end users with important information about their Cisco Unified IP

Phones.

Consider including the following types of information on this site:

•

How Users Obtain Support for the Cisco Unified IP Phone, page A-2

Giving Users Access to the User Options Web Pages, page A-2

How Users Access the Online Help System on the Phone, page A-2

How Users Get Copies of Cisco Unified IP Phone Manuals, page A-3

How Users Subscribe to Services and Configure Phone Features, page A-4

How Users Access a Voice Messaging System, page A-4

How Users Configure Personal Directory, page A-5

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Appendix A Providing Information to Users Via a Website

How Users Obtain Support for the Cisco Unified IP Phone

How Users Obtain Support for the Cisco Unified IP

Phone

To successfully use some of the features on the Cisco Unified IP Phone (including

speed dial, services, and voice messaging system options), users must receive

information from you or from your network team or be able to contact you for

assistance. Make sure to provide end users with the names of people to contact for

assistance and with instructions for contacting those people.

Giving Users Access to the User Options Web

Pages

Before a user can access the User Options web pages, you must use

Cisco Unified CallManager Administration to add the user to a standard

Cisco Unified CallManager end user group. For additional information, refer to:

•

Cisco Unified CallManager Administration Guide, “User Group

Configuration” chapter

•

Cisco Unified CallManager System Guide, “Roles and User Groups” chapter

How Users Access the Online Help System on the

Phone

This Cisco Unified IP Phones 7970G/7971G-GE provide access to a

comprehensive online help system. To view the main help menu on a phone, press

the ? button on the phone and wait for several seconds for the menu to appear. If

you are already in Help, press Main.

Main menu topics include:

•

About Your Cisco Unified IP Phone—Descriptive information about the

phone model

•

How do I...?—Procedures and information about commonly-used phone

tasks

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Appendix A Providing Information to Users Via a Website

How Users Get Copies of Cisco Unified IP Phone Manuals

•

Calling Features—Descriptions and procedures for using calling features,

such as conference and transfer

Help—Tips on using and accessing Help

You can also use the ? button to obtain information about softkeys, menu items,

and the help system itself. Refer to Cisco Unified IP Phone 7970 Series Guide for

more information.

How Users Get Copies of Cisco Unified IP Phone

Manuals

You should provide end users with access to user documentation for the

Cisco Unified IP Phones. Cisco Unified IP Phone 7970 Series Guide include

detailed user instructions for key phone features.

There are several Cisco Unified IP Phone models available, so to assist users in

finding the appropriate documentation on the Cisco website, Cisco recommends

that you provide links to the current documentation. If you do not want to or

cannot send users to the Cisco website, Cisco suggests that you download the PDF

files and provide them to end users on your website.

Documentation is also available on the CD-ROM titled Cisco Unified

CallManager and IP Phones and Services Documentation, which is distributed

with Cisco Unified CallManager releases.

For a list of available documentation, go to the Cisco Unified IP Phone website at

this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

For more information about viewing or ordering documentation, see the

“Obtaining Documentation” section on page Boilerplate 1.

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Appendix A Providing Information to Users Via a Website

How Users Subscribe to Services and Configure Phone Features

How Users Subscribe to Services and Configure

Phone Features

End users can perform a variety of activities using the Cisco Unified CallManager

User Options web pages. These activities include subscribing to services, setting

up speed dial and call forwarding numbers, configuring ring settings, and creating

a personal address book. Keep in mind that configuring settings on a phone using

a website might be new for your end users. You need to provide as much

information as possible to ensure that they can successfully access and use the

User Options web pages.

Make sure to provide end users with the following information about the User

Options web pages:

•

The URL required to access the application. This URL is:

http://server_name/CCMUser/, where server_name is the host on which the

web server is installed.

A user ID and default password needed to access the application.

These settings correspond to the values you entered when you added the user

to Cisco Unified CallManager (see the “Adding Users to Cisco

Unified CallManager” section on page 5-17).

•

A brief description of what a web-based, graphical user interface application

is, and how to access it with a web browser.

An overview the tasks that users can accomplish using the web page.

You can also refer users to Customizing Your Cisco Unified IP Phone on the Web,

which is available at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

How Users Access a Voice Messaging System

Cisco Unified CallManager lets you integrate with many different voice mail

messaging systems, including the Cisco Unity voice messaging system. Because

you can integrate with a variety of systems, you must provide users with

information about how to use your specific system.

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Appendix A Providing Information to Users Via a Website

How Users Configure Personal Directory

You should provide this information to each user:

•

How to access the voice mail messaging system account.

Make sure that you have used Cisco Unified CallManager to configure the

Messages button on the Cisco Unified IP Phone.

Initial password for accessing the voice messaging system.

Make sure that you have configured a default voice messaging system

password for all users.

How the phone indicates that voice messages are waiting.

Make sure that you have used Cisco Unified CallManager to set up a message

waiting indicator (MWI) method.

How Users Configure Personal Directory

Users can configure personal directory entries on the Cisco Unified IP Phone. To

configure personal directory, users must have access to the following:

•

User Options pages.

Make sure that users know how to access their User Options pages. See the

“How Users Subscribe to Services and Configure Phone Features” section on

page A-4 for details.

•

Cisco Unified IP Phone Address Book Synchronizer.

Make sure to provide users with the installer for this application. To obtain

the installer, follow these steps:

Procedure

Step 1

Step 2

Step 3

From the Cisco Unified CallManager Administration page, select Application >

Plugins. The plugin list is displayed. If the plugins are not listed, click Find.

Locate the Cisco Unified IP Phone Address Book Synchronizer plugin and click

Download next to the description. The file download dialog box is displayed.

Click Save to save the application to your computer.

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Appendix A Providing Information to Users Via a Website

How Users Configure Personal Directory

See the “Installing and Configuring the Cisco Unified IP Phone Address Book

Synchronizer” section on page A-6 for more information about installing the

Cisco Unified IP Phone Address Book Synchronizer.

Installing and Configuring the Cisco Unified IP Phone Address

Book Synchronizer

Use this tool to synchronize data stored in your Microsoft Windows,

Microsoft Outlook, or Microsoft Outlook Express address book(s) with the

Cisco Unified CallManager directory and Personal Address Book service.

Procedure

Step 1

Step 2

Get the Cisco Unified IP Phone Address Book Synchronizer installer file from

your system administrator.

Double-click the TabSyncInstall.exe file provided by your system administrator.

The Welcome to Cisco Unified IP Phone Address Book Synchronizer window

appears.

Step 3

Step 4

Step 5

Step 6

Click Next.

The License Agreement window appears.

Read the license agreement information, and click Yes to accept.

The Choose Destination Location window appears.

Choose the directory in which you want to install the application and click Next.

The Start Copying Files window appears.

Verify that you have chosen the correct directory, and click Next.

The installation wizard installs the application to your computer. When the

installation is complete, the InstallShield Wizard Complete window appears.

Step 7

Step 8

Click Finish.

To complete the process, you must next configure the Synchronizer.

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Appendix A Providing Information to Users Via a Website

Configuring the Synchronizer

How Users Configure Personal Directory

Step 1

Step 2

Open the Cisco Unified IP Phone Address Book Synchronizer.

If you accepted the default installation directory, you can open the application by

choosing Start > Programs > Cisco > IP Phone Address Synchronizer.

To configure user information, click the Password button.

The Cisco Unified IP Phone User window appears.

Step 3

Step 4

Step 5

Step 6

Enter the Cisco Unified IP Phone user name and password and click OK.

To configure synchronization rules, click the Rules Options button.

Choose the synchronization method that you want to use and click OK.

To configure Cisco Unified CallManager information, click the CCM Server

button.

The Configure Cisco Unified CallManager Web Server window appears.

Step 7

Enter the IP address or host name of the Cisco Unified CallManager and click

OK.

If you do not have this information, contact your system administrator.

Click the Password button.

Step 8

Step 9

The Cisco Unified IP Phone User window appears.

Enter your user identification and password for the Cisco Unified IP Phone

User Options application.

Step 10 To start the directory synchronization process, click the Synchronize button.

The Synchronization Status window provides information on the status of the

address book synchronization. If you chose the user intervention for duplicate

entries rule and you have duplicate address book entries, the Duplicate Selection

window appears. Choose the entry that you want to include in your

Personal Address Book and click OK.

When synchronization completes, click Exit to close the Cisco Unified IP Phone

Address Book Synchronizer.

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Appendix A Providing Information to Users Via a Website

How Users Configure Personal Directory

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A P P E N D I X

Feature Support by Protocol for Cisco

Unified IP Phones 7970G/7971G-GE

This appendix provides information about feature support for the

Cisco Unified IP Phones 7970G/7971G-GE using the SCCP or SIP protocol with

Cisco Unified CallManager Release 5.1.

Table B-1 provides a high-level overview of calling features and their support by

protocol. This table focuses primarily on end-user calling features and is not

intended to represent a comprehensive listing of all available phone features. For

details about user interface differences and feature use, refer to the

Cisco Unified IP Phone 7960G and 7940G user guide: Cisco Unified IP Phone

7970G/7971G-GE Guide for Cisco Unified CallManager 5.1 (SCCP and SIP)

This guide is available at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

The specific sections that describe the features in the phone user guide are

referenced in Table B-1.

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Appendix B Feature Support by Protocol for Cisco Unified IP Phones 7970G/7971G-GE

Table B-1

Cisco Unified IP Phone 7970G/7971G-GE Feature Support by Protocol

Cisco Unified IP Phone

7970G/7971G-GE

Features

SCCP

SIP

For More Information

Calling Features

Abbreviated Dialing Supported

Supported

“Basic Call Handling—Placing a Call:

Additional Options”

Answer Release

Auto Answer

Supported

“Using a Handset, Headset, and

Speakerphone—Using Auto Answer”

Auto Dial

Supported

“Basic Call Handling—Placing a Call:

Basic Options”

Barge (and cBarge)

“Advanced Call Handling—Using a Shared

Line”

Busy Lamp Field

(BLF) Call Lists

“Advanced Call Handling—Determining if

Another Line is Busy or Idle”

Busy Lamp Field

(BLF) Speed Dial

“Advanced Call Handling—Determining if

Another Line is Busy or Idle”

Call Back

“Basic Call Handling—Placing a Call:

Additional Options”

Call Forward All

Call Forward Busy

“Basic Call Handling—Forwarding All

Calls to Another Number”

Users do not interact with this feature

directly. It is configured on

Cisco CallManager

Call Forward No

Answer

Supported

Users do not interact with this feature

directly. It is configured on

Cisco CallManager

Call Park

Supported

“Advanced Call Handling—Storing and

Receiving Parked Calls”

Call Pickup/Group

Call Pickup

“Advanced Call Handling—Picking Up a

Redirected Call on Your Phone”

Call Waiting

“Basic Call Handling—Answering a Call”

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Appendix B Feature Support by Protocol for Cisco Unified IP Phones 7970G/7971G-GE

Table B-1

Cisco Unified IP Phone 7970G/7971G-GE Feature Support by Protocol (continued)

Cisco Unified IP Phone

7970G/7971G-GE

Features

SCCP

SIP

For More Information

Calling Features

Caller ID

Supported

“An Overview of Your

Phone—Understanding Touch Screen

Features” or “An Overview of Your

Phone—Understanding Phone Screen

Features”

Client Matter Codes Supported

(CMC)

—

“Basic Call Handling—Placing a Call:

Additional Options”

Conference

Supported

“Basic Call Handling—Making Conference

Calls”

Conference List

Supported

“Basic Call Handling—Making Conference

Calls”

Computer Telephony Supported

Integration (CTI)

Applications

Limited

Support

Users do not interact with this feature

directly. It is configured on Cisco

CallManager

Do Not Disturb

(DND)

—

Supported

“Basic Call Handling—Using Do Not

Disturb”

Distinctive Ring

Extension Mobility

Fast Dial Service

Supported

“Using Phone Settings—Customizing

Rings and Message Indicators”

“Advanced Call Handling—Using Cisco

Extension Mobility”

Supported

—

“Advanced Call Handling—Speed Dialing”

Forced Authorization Supported

Codes (FAC)

“Basic Call Handling—Placing a Call:

Additional Options”

Help System

Supported

“An Overview of Your

Phone—Understanding Feature Buttons

and Menus”

Hold/Resume

Supported

“Basic Call Handling—Using Hold and

Resume”

Immediate Divert

“Basic Call Handling—Answering a Call”

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Appendix B Feature Support by Protocol for Cisco Unified IP Phones 7970G/7971G-GE

Table B-1

Cisco Unified IP Phone 7970G/7971G-GE Feature Support by Protocol (continued)

Cisco Unified IP Phone

7970G/7971G-GE

Features

SCCP

SIP

For More Information

Calling Features

Immediate

Divert—Enhanced

Supported

“Basic Call Handling—Sending a Call to a

Voice Messaging System”

Join/Select

—

“Basic Call Handling—Making Conference

Calls”

Malicious Call ID

—

“Advanced Call Handling—Tracing

Suspicious Calls”

Meet-Me Conference Supported

Supported

—

“Basic Call Handling—Making Conference

Calls”

Multilevel

Supported

200

“Advanced Call Handling—Prioritizing

Critical Calls”

Precedence and

Preemption (MLPP)

Multiple Calls per

Line Appearance

“An Overview of Your

Phone—Understanding Lines vs. Calls”

Mute

Supported

“Basic Call Handling—Using Mute”

On-hook

Dialing/Pre-Dial

“Basic Call Handling—Placing a Call:

Basic Options”

Privacy

Supported

“Advanced Call Handling—Using a Shared

Line”

Quality Reporting

Tool (QRT)

“Troubleshooting—Using the Quality

Reporting Tool”

Redial

“Basic Call Handling—Placing a Call:

Basic Options”

Shared Line

“Advanced Call Handling—Using a Shared

Line”

Speed Dialing

Transfer

Supported

—

“Advanced Call Handling—Speed Dialing”

“Basic Call Handling—Transferring Calls”

Transfer - Direct

Transfer

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Appendix B Feature Support by Protocol for Cisco Unified IP Phones 7970G/7971G-GE

Table B-1

Cisco Unified IP Phone 7970G/7971G-GE Feature Support by Protocol (continued)

Cisco Unified IP Phone

7970G/7971G-GE

Features

SCCP

SIP

For More Information

Calling Features

URL Dialing

—

Supported

—

“Using Call Logs and Directories—Using

Call Logs”

Video Support

Voice Mail

WebDialer

Supported

“Understanding Additional Configuration

Options”

Supported

“Accessing Voice Messages” section of the

Phone Guide

“Customizing Your Phone on the

Web—Configuring Features and Services

on the Web”

Settings

Call Statistics

Supported

—

“Troubleshooting Your Phone—Viewing

Phone Administrative Data”

Voice Quality Metrics Supported

“Troubleshooting Your Phone—Viewing

Phone Administrative Data”

Services

SDK Compliance

4.0(1)

Cisco IP Phone Service Application

Development Notes for Release 4.1(3) or

later

Directories

Call Logs

Supported

“Using Call Logs and

Directories—Directory Dialing”

Corporate Directories Supported

“Using Call Logs and

Directories—Directory Dialing”

Personal Directory

Enhancements

Supported

“Using Call Logs and

Directories—Directory Dialing”

Supplemental Features and Applications

Cisco IP Manager

Assistant

Supported

—

Cisco IPMA User Guide

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Appendix B Feature Support by Protocol for Cisco Unified IP Phones 7970G/7971G-GE

Table B-1

Cisco Unified IP Phone 7970G/7971G-GE Feature Support by Protocol (continued)

Cisco Unified IP Phone

7970G/7971G-GE

Features

SCCP

SIP

For More Information

Calling Features

Cisco CallManager

AutoAttendant

Supported

—

Cisco CallManager Features and Services

Guide

Cisco CallManager

Attendant Console

Cisco CallManager Attendant Console

User Guide

Cisco IP Phone

Expansion Module

7914

Cisco IP Phone Expansion Module 7914

Guide

Cisco VT Advantage Supported

—

Cisco VT Advantage User Guide

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A P P E N D I X

Supporting International Users

Translated and localized versions of the Cisco Unified IP Phones are available in

several languages. If you are supporting Cisco Unified IP Phones in a non-English

environment, refer to the following sections to ensure that the phones are set up

properly for your users:

•

Adding Language Overlays to Phone Buttons, page C-1

Installing the Cisco Unified CallManager Locale Installer, page C-2

Adding Language Overlays to Phone Buttons

To support the needs of international users, the button labels on the

Cisco Unified IP Phones exhibit icons rather than text to indicate the purposes of

the buttons. You can purchase language-specific text overlays to add to a phone.

To order these language-specific overlays, go to this website:

http://www.overlaypro.com/cisco/

Note

Phone overlays are available only for languages in which the Cisco Unified IP

Phone software has been localized. All languages may not be immediately

available, so continue to check the website for updates.

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C-1

Appendix C Supporting International Users

Installing the Cisco Unified CallManager Locale Installer

Installing the Cisco Unified CallManager Locale

Installer

If you are using Cisco Unified IP Phones in a locale other than English, you must

install the locale-specific version of the Cisco Unified CallManager Locale

Installer on every Cisco Unified CallManager server in the cluster. Installing the

locale installer ensures that you have the latest translated text, user and network

locales, and country-specific phone tones available for the

Cisco Unified IP Phones. You can find locale-specific versions of the Cisco

Unified CallManager Locale Installer at

http://www.cisco.com/kobayashi/sw-center/telephony/callmgr/locale-installer.sh

tml.

For more information, refer to the “Locale Installation” section in the Cisco IP

Telephony Platform Administration Guide.

Note

All languages may not be immediately available, so continue to check the website

for updates.

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A P P E N D I X

Technical Specifications

The following sections describe the technical specifications for the

Cisco Unified IP Phones 7970G/7971G-GE.

•

Physical and Operating Environment Specifications, page D-1

Cable Specifications, page D-2

Network and Access Port Pinouts, page D-2

Physical and Operating Environment Specifications

Table D-1 shows the physical and operating environment specifications for the

Cisco Unified IP Phone.

Table D-1

Physical and Operating Specifications

Specification

Value or Range

Operating temperature 32° to 104°F (0° to 40°C)

Operating relative

humidity

10% to 95% (non-condensing)

Storage temperature

Height

14° to 140°F (–10° to 60°C)

9.07 in. (23.03 cm)

Width

10.82 in. (27.48 cm)

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Appendix D Technical Specifications

Cable Specifications

Table D-1

Physical and Operating Specifications (continued)

Value or Range

Specification

Depth

•

2.54 in. (6.45 cm)—with footstand fully closed

6.0 in. (15.24 cm)—with footstand fully open

3.54 in. (9.00 cm)—with optional wall mount kit

Weight

Power

3.25 lb (1.47 kg)

•

100-240 VAC, 50-60 Hz, 0.5 A—when using the

AC adapter

•

48 VDC, 0.38 A—when using the in-line power

over the network cable

Cables

Two (2) pair of Category 3 for 10-Mbps cables

Two (2) pair of Category 5 for 100-Mbps cables

Distance Requirements As supported by the Ethernet Specification, it is

assumed that most Cisco Unified IP Phones should be

within 100m (330 feet) of a phone closet

Cable Specifications

•

RJ-9 jack (4-conductor) for handset and headset connection.

•

RJ-45 jack for the LAN 10/100/1000BaseT connection (labeled

10/100/1000 SW).

•

RJ-45 jack for a second 10/100/1000BaseT compliant connection (labeled

10/100/1000 PC).

•

3.5 mm jack for microphone and speaker connection.

48-volt power connector.

Network and Access Port Pinouts

Although both the network and access ports are used for network connectivity,

they serve different purposes and have different port pinouts.

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Appendix D Technical Specifications

Network and Access Port Pinouts

Network Port Connector

Table D-2 describes the network port connector pinouts.

Table D-2

Network Port Connector Pinouts

Pin Number

Function

TD+

TD–

RD+

Not used

RD–

Not used

Access Port Connector

Table D-3 describes the access port connector pinouts.

Table D-3

Access Port Connector Pinouts

Pin Number

Function

RD+

RD–

TD+

Not Used

TD–

Not Used

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I N D E X

Device Authentication 4-43

EAP-MD5 4-43

Symbols

"more" Softkey Timer 4-28

Device ID 4-43

? button 1-3

Realm 4-43

Shared Secret 4-43

802.1X Authentication Status menu

Numerics

about 4-39

states 4-44

10/100/1000 PC port 3-5