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DT390 Cordless Phone for MX-ONE™
User Guide
DT390 Cordless Phone for MX-ONE™
Contents
Welcome................................................................................................. 9
Safety Instructions................................................................................. 11
Disposal of the product.......................................................................... 12
Power supply......................................................................................... 12
Charging and batteries .......................................................................... 12
Intrinsic Safety....................................................................................... 15
Description........................................................................................... 17
Display Information................................................................................ 20
Menu Structure...................................................................................... 24
Indicators............................................................................................... 29
Free Seating......................................................................................... 31
Logging on............................................................................................. 32
Logging off............................................................................................. 32
Incoming Calls..................................................................................... 32
Answering Calls..................................................................................... 32
Call pick-up............................................................................................ 33
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III
DT390 Cordless Phone for MX-ONE™
End the call............................................................................................ 34
Outgoing Calls..................................................................................... 35
End the call............................................................................................ 37
Callback................................................................................................. 38
Bypass................................................................................................... 40
Search by Number................................................................................. 44
Search by Name.................................................................................... 45
Special characters................................................................................. 47
Volume Control...................................................................................... 48
Mute Microphone................................................................................... 48
Inquiry.................................................................................................... 49
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IV
DT390 Cordless Phone for MX-ONE™
Resume a Call....................................................................................... 51
Conference............................................................................................ 52
External Follow-me................................................................................ 56
Voice Mail (optional).............................................................................. 63
Group Features.................................................................................... 66
Account Code........................................................................................ 68
Ongoing External Call............................................................................ 68
General Deactivation............................................................................. 69
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V
DT390 Cordless Phone for MX-ONE™
Emergency Mode .................................................................................. 69
Sound and Alert..................................................................................... 71
Display................................................................................................... 73
Contrast................................................................................................. 73
Time and Date....................................................................................... 73
Setting Time Format.............................................................................. 73
Phone Locks.......................................................................................... 74
Rename System.................................................................................... 80
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DT390 Cordless Phone for MX-ONE™
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All rights reserved.
VII
1
Welcome
Welcome to the user guide for the DT390 cordless phone. This guide
describes the available features of the phone when it is connected to MX-
ONE™. The phone is designed to be used in a medium demanding
environment, such as hospital environment, light industry environment, and
office environment.
Depending on the version and configuration of the exchange that your
phone is connected to, it can be that some of the functions and features
described in this user guide are not available. There can also be some
differences in the way your phone is programmed. Please consult your
system administrator if you need further information. Some markets use
differing codes for some features. In this guide the features are described
using the most common code. The latest version of the user guide can be
downloaded from: http://www.aastra.com.
2
Important User Information
WARRANTY
AASTRA MAKES NO WARRANTY OF ANY KIND WITH REGARD TO
THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. Aastra shall not be liable for errors contained
herein nor for incidental or consequential damages in connection with the
furnishing, performance or use of this material.
TRADEMARK
Aastra is a registered trademark of Aastra Technologies Limited. All other
trademarks mentioned herein are the property of their respective owners.
DECLARATION OF CONFORMITY
Hereby, Aastra Telecom Sweden AB, SE-126 37 Hägersten, declares that
this telephone is in conformity with the essential requirements and other
relevant pros of the European R&TTE directive 1999/5/EC. Details to be
found at: http://www.aastra.com
FCC Statement
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications.
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9
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This device complies with FCC SAR limit of 1.6
W/kg. The maximum SAR value measured when used at the ear is 0.043
W/kg. The phone has also been tested when worn on the body using belt
clip, maximum measured SAR value in this configuration is 0.037 W/kg.
This device must not be collocated with any other antenna or transmitter:
ƒ
This equipment complies with Part 68 of the FCC rules and the
requirements adopted by the ACTA. On the rear side, underneath the
battery of this equipment is a label that contains, among other
information, a product identifier in the format US: AAAEQ##TXXXX. If
requested, this number must be provided to the telephone company.
ƒ
ƒ
REN is N/A as this product is intended to be connected behind a FCC
Part 68 compliant PBX system. It is not intended for direct connection
to telephone network.
If this equipment cause harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance of
service maybe required. But if advance notice isn't practical, the
telephone company will notify the customer as soon as possible. Also,
you will be advised of your right to file a complaint with the FCC if you
believe it is necessary.
ƒ
ƒ
The telephone company may make changes in its facilities,
equipment, operations or procedures that could affect the operation of
the equipment. If this happens, the telephone company will provide
advance notice in order for you to make necessary modifications to
maintain uninterrupted service.
If trouble is experienced with this equipment, for repair or warranty
information, please contact your Aastra business partner
http://www.aastra.com. This equipment is not intended to be repaired
by the customer (user). If the equipment is causing harm to the
telephone network, the telephone company may request that you
disconnect the equipment until the problem is resolved.
ƒ
ƒ
Connection to party line service is subject to state tariffs. Contact the
state public utility commission, public service commission or
corporation commission for information.
If your home has specially wired alarm equipment connected to the
telephone line, ensure the installation of this equipment that it does
not disable your alarm equipment. If you have questions about what
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10
will disable alarm equipment, consult your telephone company or
qualified installer.
Electrical Safety Advisory
Electrical surges, typically lightning transients, are very destructive to
customer terminal equipment connected to AC power sources. Customer is
thus recommended to use a surge arrestor for the equipment that requires
AC power.
2.1
Safety Instructions
Note: When using your phone or connected equipment, the following
basic safety precautions should always be followed to reduce risk
of fire, electrical shock and other personal injury.
2.1.1
Recommendations
•
Always keep and handle your products with care and keep them in
a clean and dust-free place. Proper use and care will prolong the
products life. Use a soft absorbent tissue or cloth to remove dust,
dirt or moisture.
•
•
•
Always ensure that the phone, battery and charger are used and
operated in the environment for which they are designed.
Operate the phone in temperatures between 0°C to +4 0°C (32°F
to 104°F).
Do not expose your products to liquid, moisture, humidity,
solvents, strong sunlight, harsh environments or extreme
temperatures, never above +60°C (+140°F), unless the product
has been specifically designed and officially approved for such
environments.
•
•
•
Exposure to heat may cause batteries to leak, overheat or
explode, resulting in fire, burns or other injuries.
Do not put the product in the microwave oven: This may cause
damage to either the oven or the product.
Do not attempt to disassemble or alter any part of the phone, the
charger(s) or the battery-pack. Disassembly or alteration may
result in electrical shock or irreversible damage to the equipment.
Only a qualified service personnel or an authorized Aastra partner
should conduct internal inspections, alterations and repairs.
•
•
Do not expose your product to open flames or lit tobacco products.
Do not drop, throw or bend your products. This may cause
malfunction or electric shock.
•
•
Do not paint your product.
Do not use your product in an area where a potentially explosive
atmosphere exists, unless the product has been specifically
designed and officially approved for such environments
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•
To avoid hearing impairment, accept the call before holding your
product (or portable handsfree device) to your ear.
Warning!
The handset may retain small magnetic objects around the mouthcap
or earcap region. Please check and remove before use.
2.1.2
2.1.3
Disposal of the product
Your product should not be placed in municipal waste. Please check local
regulations for disposal of electronic products.
Power supply
Available power adapters (Suppliers Designation) are:
•
•
Art.No.DC3: 130160 Power supply unit AC/5V DC/0.65A -Europe
Art.No.DC3: 130166 Power supply unit AC/5V DC/1A -USA,
Canada, AUS, and U.K.
•
Art.No.DC4: 130161 Power supply unit AC/5V DC/2A
Precautions:
•
•
•
•
•
•
•
•
Connect the AC power supply to the desktop battery charger only
to the designated power sources as marked on the charger.
Make sure the AC power supply is positioned so that it will not be
subjected to damage or stress.
To reduce risk of electrical shock, unplug the chargers from any
power source before attempting to clean or move it.
The AC power adapters must not be used outdoors or in damp
areas.
Never modify the cord or plug. If the plug will not fit into the outlet,
have a proper outlet installed by a qualified electrician.
Limit the distance between the mains socket and the cordless
phone when charging for easy accessibility.
As an energy saving measure, disconnect the charger from the
main socket after charging.
When unplugging the mains adapter from the power outlet, make
sure that your hands are dry and ensure that you hold the solid
portion of the mains adapter.
•
Do not pull on cables.
2.1.4
Charging and batteries
This product should only be used with the following battery:
•
Art.No.: 660177 Battery
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Single chargers shall only be connected with power adapters supplied by
the manufacturer, see list above.
Precautions:
Please read carefully the following important precautions before the first
time use of the batteries. Make sure to understand and observe all
cautionary instructions stated, so as to avoid any possible safety hazards
that are caused by any misuse, misapplication or damage to batteries.
•
Only use batteries, mains adapters or desk and rack chargers
which have been specifically designed for use with your product.
•
Use of power sources not explicitly recommended may lead to
overheating, reduced battery performance, distortion of the
equipment and fire or other damages.
•
The phone is equipped with Li-Ion battery. In a complex
infrastructure, the talk- and standby time may differ, due to the
consequence of the increase in signaling.
•
•
The battery must always be completely charged (minimal 4 hours)
before first time use.
The battery in your product is designed to withstand many charge
cycles.
•
•
Use only the recommended charging equipment.
Improper charging can cause heat damage or even high pressure
rupture.
•
•
Observe proper charging polarity.
Do not allow the metal contacts on the battery to touch another
metal object. This could cause short-circuit and damage the
battery.
•
•
Do not solder lead wires directly onto the battery.
Do not allow water to come into contact with the battery, this could
short-circuit and damage the battery.
•
If the handset has been exposed for water or condense, remove
the battery immediately and let it dry completely before reinserting
the battery.
•
•
•
Remove the battery before cleaning the telephone to reduce risk of
electric shock.
Unplug the battery charger from a power source before cleaning
the handset to reduce risk of electric shock.
The battery is replaceable, however it is not the intention to do this
frequently.
•
•
•
Only charge the battery when placed in the phone.
Use only the specified battery-packs for your product.
Never heat or dispose of the battery into a fire, which, or else, may
cause leakage, burst or fire.
•
Remove the carrying case from the product while in charger.
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13
•
Do not cover the product while being charged. Do not charge the
phone in a closed cabinet or drawer. The charging of the battery is
a chemical process and causes the battery to become warm
during charging. Make sure the environment in which the phone is
charged, is well vented.
•
•
•
•
The cordless phone can be charged either when switched on or
off.
Do not connect the battery's positive and negative leads altogether
in any circumstances.
Do not strike or drop the battery. It may cause damage to the
battery.
Do not charge the battery below +5°C (+41°F). Be s ure to charge
the battery between +5°C and +40°C (+41°F and104°F). Charging
b eyond these conditions may impair the battery performance and
shorten the life cycle.
•
•
•
•
Do not use battery packs from different types, brands or of
different capacities.
The battery is to be stored in a dry cool place, with the ambient
temperature of approximately +25°C (+77°F) for best performance.
The battery continues to discharge a minimal portion of its power,
even if the product is switched off or the battery is removed.
Dispose the battery in accordance with all local regulations,
applicable in your country.
Warning!
Smoke or fumes
Stop operating the products and turn off immediately in case of smoke
or fumes. Unplug the mains adapter and remove the batteries from the
phone immediately. Continued operation may result in fire or electrical
shock.
Warning!
LCD
If the liquid crystal display breaks, avoid injury by not allowing the
liquid crystal to come into contact with eyes, skin or mouth. Prevent
the liquid crystal from leaking out of the broken glass.
2.1.5
Preventing malfunction
•
Never place the equipment in close proximity of electric motors,
welding equipment or other devices generating strong (electro)
magnetic fields. Exposure to strong (electro) magnetic fields may
cause malfunction and corrupt the communication.
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•
Moving the equipment rapidly between warm and cold
temperatures may cause condensation (water droplets) to form on
its internal and external surfaces. Water droplets may cause
malfunction of the equipment and corrupt or end communication or
damage the equipment. When condensation is noticed, stop using
the equipment. Switch off the phone, remove the battery and
unplug the mains adapter from the power outlet. Wait until the
moisture evaporates from the equipment before putting it in
operation again.
•
•
Avoid accidental drop of the phone. Use the clip, security clip or
carrying case specified for carrying purposes of the phone.
Avoid squeezing the phone between furniture and your body when
carrying the phone in your pocket or attached to clothing.
2.2
2.3
Intrinsic Safety
The DT390 cordless phone is not specified as intrinsically safe, so do not
use it in areas with a danger of explosion.
Preparing for Use
Before using your phone for the first time, you have to charge and connect
the battery, see Section 16.
Note: Place the phone in the charger and charge it for at least one hour
before using it the first time.
2.4
IPEI and IPDI Code
Your phone has a unique International Portable part Equipment Identity
(IPEI) code, and a unique global GAP identity number for the DECT
registration (IPDI).
IPEI/IPDI is needed for your system administrator to enable network
subscription of your phone. At delivery of your phone, the IPEI and IPDI
are the same and both can be used for network subscription. If your phone
is replaced with another phone with a procedure called Easy replacement
procedure the IPDI is exchanged and IPEI and IPDI are no longer the
same. In case IPEI and IPDI differ, IPDI shall be used for network
subscription.
To look up the IPEI and IPDI codes, do the following:
•
Enter *#06# when phone is in idle mode.
A message box with the text IPEI/IPDI followed by the IPEI
number (13 digits) and the IPDI number is shown.
Note: If your phone is broken and needs to be replaced with another
phone, please contact your system administrator.
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2.5
Software Version
To view the phone’s software version:
1. Enter *#34# in idle mode mode.
2. Select Software.
2.6
Accessibility and Voice Quality
The base network is not always available. If you do not get in contact with
your system, contact your system administrator. For best voice quality,
avoid positioning near computer, radio or similar equipment.
2.6.1
Operating area
You can use your cordless phone in the area that is covered by the
network. Outside this area you will lose contact with the phone network.
The signal strength icon, , will disappear and No System will be
displayed.
2.6.2
Out of Range
When you leave the system coverage area you will hear a short beep and
see a lamp indication, and the text Searching will appear in the display.
The out of range beep will be repeated every minute for 30 minutes. It is
possible to switch off this beep by pressing . When re-entering the
coverage area it can take a couple of minutes before the phone
automatically has registered into the system.
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3
Description
This section describes the DT390 cordless phone and its display
information, menu structure, and tones. A picture of the phone is shown in
Figure 1.
Figure 1 Overview of the DT390 Cordless Phone
1. Soft keys
Used with Graphical User Interface.
2. Off-hook key
To connect calls, and as a short cut to the Call list.
3. Voice mail access
To listen to a voice mail.
4. Key lock and upper and lower case
Combined key lock and Upper/Lower Case.
5. Space
To add space between text.
6. Mute key
Switch audible signals on and off, silencing the ring signal at incoming
call, and also to switch the microphone off and on during a call.
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7. Navigation key
Navigation key with left, right, up and down.
8. On-hook key and power on and off
Combined button; to end a call, to return to idle mode, and to switch
the handset on and off by long press.
9. Color display
The full graphic type display is 112 pixels wide and 115 pixels high.
The display is monochrome black and white, with back lighting.
10. Headset connector
The headset connector is for connecting a headset. The connector is
protected against dust by using the headset connector cover.
11. Indicator
Indicates incoming call, and charging.
3.1
Functions and Accessories
Functions are listed in Table 1, and the phone's accessories are listed in
Table 2.
Table 1 Functions
Local phonebook (250 entries)
Central phonebook (system dependent)
Company phonebook (requires configuration in WinPDM or CPDM by
system adminnistrator)
Vibrator
Voice mail access (requires configuration in WinPDM or CPDM by
system administrator)
Headset connector
Microphone on/off during call
Loudspeaking function
Centralized management (System dependent)
Dynamic output power
Downloadable language (requires configuration in WinPDM or CPDM by
system administrator)
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Table 2 Accessories
Desk Charger
Desk PDM Charger
Rack PDM Charger
Carry Case
Standard Clip
Security (swivel) Clip
Security chain
Headset with microphone on boom
Headset with microphone on cable
Case
The plastic cover parts are made of durable PC/ABS
material.
Antenna
The antenna is integrated inside the phone.
Loudspeaker
The cordless phone has a separate loudspeaker for the
loudspeaking function. It is placed on the back of the
phone.
Microphone
Clips
The microphone is placed on the front bottom of the
phone.
There are two different belt clip options to the cordless
phone; a standard clip and a security (swivel) clip. Use the
clip to attach the phone to a belt or similar. See also
Section 16.7. It is also possible to use the phone without
any clip.
Battery
The battery is a rechargeable Li-Ion battery, placed under
a battery cover. The battery is fully charged after four
hours. The battery can be charged separately with a
special battery charger.
Security String The security string is 800 mm long. The security string is
attached directly to the phone.
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3.2
Display Information
The icons and text in the display indicate functions and settings available to
the user. The display gives visual feedback on all actions performed, and
also textual warnings, see Figure 2. The owner ID can manually be set by
the user.
Note: If a name is available it is displayed instead of, or together with,
the number.
Figure 2
Example of a display configuration in idle mode
The top row (Status bar) is used for icons giving the user information for
signal strength, missed call, new message, phone lock, key lock, sound
off, time and battery status. This row is always visible.
The next row (Header bar) displays the current date, headset connection,
phone lock and so on.
The next rows (Active area) are used for information such as the name of
the system to which the cordless phone is connected. A user identity
provided from the system, or an Owner ID, can also be displayed if it has
been configured in the Settings tab. This is also the area for pop up text,
missed calls or to confirm an action.
The bottom row (Soft key bar) is used for soft keys which can be used as
short cuts for functions in the phone. There are three soft keys, located
just beneath the display and the functions of each soft key is indicated by
text in the display just above the keys, see Figure 3. In idle mode, the soft
keys can be used for specific functions defined by the user of the handset.
Figure 3
Soft keys
Note: The information displayed varies depending on the version and
configuration of the exchange, and whether you use the phone in
a DECT or an IP DECT system. Consult your system
administrator to find out which type of system your phone is used
in.
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Depending on the state and setting of your phone, different information
can be shown, see the following list:
•
Idle phone
o Normal.
The display shows the programmed name of your network,
your name and extension number, time, date, and so on,
see Figure 2.
o Follow-me activated.
The display shows your own extension number followed by
a > and the extension number diverted to.
•
Outgoing call
o Normal outgoing call.
When making an outgoing call, the dialed number or name
is displayed.
o Diverted call.
If the dialed number is diverted, the diversion information is
shown. For example, the display shows the dialed number
and the number diverted to (preceded by >). When the
diverted call is answered, only the number of the answering
position is displayed.
•
Incoming call
o Normal incoming call.
If available, the number or the name of the caller is
displayed.
o
− Diverted call.
A diversion indicator (>) before the number or name
informs that the call is diverted to your phone. When you
have answered the call, the display only shows the number
of the person calling.
3.2.1
System Connection Messages
Possible system connection messages that can be displayed on your
phone is described below.
Shown in display
Indicating
Description
System A
System Indication
The phone is in contact
with System A. It is also
possible for the system
to be named something
else, for example, MX-
ONE.
No System
Out of coverage
The phone is out of
coverage. Go into
range, or contact
system administrator.1)
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No access
Access Indication
System Indication
Your phone has contact
with a system, calling is
not allowed.
No Subscription
The phone is not in
contact with any
system. Please ask
your system
administrator to log on
the phone.
(1) When reentering the coverage area it can take a couple of
minutes before the phone automatically has registered into the
system.
3.2.2
Display Icons
The display icons are listed and shortly described below.
Icon
Description
Signal strength
Shown in the upper left corner, when the phone is
connected to a system. The staples shown in display
depends on the signal strength.
Sound off
Shown when the
key is pressed and held.
Full battery
Shown in upper right corner. When the level is low, it is
time to charge the battery. See Section 16.
Low battery
Shown when the battery only has 5% of its capacity left.
The icon is flashing when the battery capacity is lower
than 5%.
Loudspeaking
Displayed in the soft key bar during a call. Pressing this
icon will activate the loudspeaking mode.
Loudspeaking off
Displayed when the soft key for Loudspeaking has been
pressed. Pressing the soft key when this icon is displayed
will deactivate the loudspeaking mode.
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Voice mail message
Displayed in the header bar when there are voice mails.
The icon remains until voice mail has been listened to.
Keys locked
Indicates a locked keypad.
Phone locked
Indicates a locked phone.
Headset
Indicates that a corded headset is connected to the
phone.
Microphone off
Indicates a silenced microphone. It is displayed after a
long press on
during a call.
Outgoing call
Added in front of outgoing calls in the call list.
Incoming call
Added in front of all answered calls in the call list.
Missed call
Added in front of missed calls in the call list.
Locked entry
Indicates a company phonebook contact. Names and
numbers in the company phonebook cannot be edited or
deleted by the user.
WinPDM/CPDM communication
Visible when there is communicating with WinPDM or
CPDM through Desk PDM charger.
3.2.3
Menu Tabs
The menu tabs are listed and described below.
Contacts
Contains all names and numbers in the local
phonebook. In addition, a Company phonebook with
up to 1000 entries can be downloaded to the phone
from the WinPDM or CPDM. It Is also possible to
access a Central phonebook from this menu (1).
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23
Calls
Contains call lists, call time, and call services (2).
Settings
Contains personal phone settings such as changing
the ringer volume, selecting language, and so on.
(1) Company phonebook and central phonebook are system dependent and configured by
system administrator.
(2) Call services are configured by the system administrator from the WinPDM or CPDM
3.3
Menu Structure
The available phone and network functions can be accessed through the
menus.
Press Menu to get access to the phone and network functions. To confirm
a selection, press Select. Press Back to return to previous menu, and
press
to exit the menu structure.
When entering the main menu, the display will look as in Figure 4.
Figure 4 Contacts tab is selected by default when entering the main menu
Note: The phone can be used in several networks. All functions are not
necessarily supported in all networks.
3.3.1
Calls Tab
An overview of the Calls tab
is presented in Figure 5.
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Figure 5 Calls structure
Note: Call services functions are system dependent. Parameters are set up
in the CPDM or WinPDM. Contact your system administrator.
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3.3.4
In Call
Functions from the In call menu, see overview in Figure 8, are reached
during a call from the soft key More.
Note: The displayed options when pressing More are programmed from
the WinPDM or CPDM. Please contact your system administrator.
Figure 8 In call
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3.4
Tones
The following different tones are sent from the exchange to your phone.
3.5
Indicators
3.5.1
Phone Indicator
The following indications are used:
Table 3 Cordless Phone Indicator
Indicator
Description
Orange, fixed (phone placed in
charger)
Battery is being charged.
Green, fixed (phone placed in
charger)
Battery is fully charged.
Red, fixed
Green flashing
Battery warning.
Incoming call.
3.5.2
Desk PDM Charger Indicator
The following indications are used:
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Table 4 Desk PDm Charger Indicator
Indicator
None
Green, fixed
Description
Not connected to power.
Logged on to CPDM or
WinPDM.
Orange, fixed
Not logged on to CPDM or
WinPDM.
Orange, flashing
• Software download
(1000 ms on, 1000 ms off)
• File transfer during Easy
Replacement
Orange, flashing
(100 ms on, 800 ms off)
Red, fixed
Red, flashing
“Change phone” indication
during Easy Replacement.
Software error. Service needed.
Error indication during Easy
Replacement. Put back old
portable in charger. Charger
returns to “Not logged in to
CPDM or WinPDM" mode when
portable is removed.
(100 ms on, 800 ms off)
Red, flashing
(3 long flashes, 800 ms on,
100 ms off)
Red, flashing
(800 ms on, 100 ms off)
Parameter error in user
parameters. Charger performs
a factory reset and restarts.
• Parameter error in production
parameters. Service needed for
charger.
• Error during Easy
Replacement. Service
needed for both portables.
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4
Switching On and Off
In this section, switching on and off the phone is described.
Note: If the message No System is displayed you cannot make or
answer calls. Depending on system programming, your phone can
be automatically locked. To unlock the phone, enter your four-digit
code (factory default is “0000”).
4.1
Switching on
To switch on the phone, do the following:
1. Press and hold
The phone will vibrate when it is on and the display lights up. A control
question will be displayed to confirm switch on.
2. Press Yes.
4.2
Switching off
To switch off the phone, do the following:
1. Press and hold
After a few seconds, a control question is displayed to confirm switch
off.
2. Press Yes.
The phone is switched off.
Note: Pressing
. while in a menu will return you to idle mode.
5
Free Seating
Free Seating is used for persons who have an office extension number but
no phone set of their own, for example, flexible office workers, persons
mostly outside the office, and so on. As a free seating user, and working
from the office, it is possible to logon to any free phone set. This phone set
will temporarily be assigned with your extension number and your system
authorities.
Note: Free seating is not supported by IP DECT.
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5.1
Logging on
To log on, do the following:
1. Press *11*.
2. Enter the Authorization Code and press *.
3. Enter your extension number, press # and then
Wait for the call timer to start in the display.
.
4. Press
to finish the procedure.
The display shows your phone number.
5.2
Logging off
To log off, do the following:
1. Press #11# and press
.
Wait for the call timer to start in the display.
2. Press
to finish the procedure.
6
Incoming Calls
A flashing indicator, accompanied by a ring signal and a vibrating handset,
indicates an incoming call. The ring type can tell if the call is an internal,
external or callback call. Both ring signal and vibrator can be disabled. The
calling party’s number, name, or both, is displayed. The name of the caller
will be shown if the calling party’s phone number is stored in any of the
phonebooks. When a headset is connected to the handset, the answering
button on the headset can be used to answer the call.
The 25 last received phone numbers are stored in the call list, together with
the latest dialled and missed phone numbers, see Section 7.1.
6.1
Answering Calls
When receiving a call, do the following to answer:
6.
7.
Press
Press
.
OR
to answer in loudspeaking mode (handsfree).
You are connected to the caller via the loudspeaker.
OR
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8.
Press the answering button on the headset.
Note: Calls can be answered at any time even during programming, or
while keying in a number. When the phone is in idle mode, you
can change the answering method, see Section 15.6.
Other answering methods; Automatically or Loudspeaking, can be set from
the Settings tab, see Section 15. When automatic answering is enabled, an
incoming call will be answered automatically after approximately one
second.
6.1.1
Call pick-up
To answer a call to a phone in another room:
1. Call the ringing extension and press
You will hear a busy tone.
2. Press 8.
Note: France and New Zealand press 4; Sweden press 6.
6.1.2
Mute ring signal temporarily
If the phone rings at an inconvenient moment:
1. Press
to suppress the ringing.
All alert signals, including the vibrator, will silence for this specific call.
2. Press
to answer the call.
6.1.3
Switch ring signal off
You can set your phone to silent ringing, when your phone is in idle mode:
•
Press and hold
to switch the ring signal on or off. When switched
off, is shown. All alert signals will silence until the ring signal is
switched on again. If the vibrator is set to On when silent, it will alert
you of new calls, messages and alarms. See Section 15.1.3.
6.1.4
Rejecct a call
If you do not want to take the call, when the phone rings:
•
Press
to reject the call. The call is disconnected.
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6.1.5
End the call
To end a call:
•
Press
.The display shows the duration of the call. The total time
of the call can also be retrieved from the calls tab
6.2
Parallel Ringing
Parallel ringing makes it possible for an incoming call to ring several
phones simultaneously and for the call to be answered on any of the
phones. The main advantage of this function is minimizing the risk of losing
calls. The function requires all the phones involved to be defined in a
parallel ringing list, which must be configured and initiated by your system
administrator.
Because only calls to a main extension will be distributed among the
phones in the list, this main extension also needs to be defined. A call to a
specific extension will not be distributed to other phones in the list, and will
only ring that specific extension's phone. Parallel ringing can be
temporarily disabled by the phone user using the function Internal Follow-
me. For more information on Internal Follow-me, see Section 10.2.
6.2.1
Disabling Parallel Ringing Temporarily
To disable Parallel Ringing temporarily, do the following:
1. Press *21*.
2. Enter the extension number.
3. Press #.
Note: U.K., press *2*, extension number, #.
4. Press
.
Wait for the call timer to start in the display.
5. Press
to finish the procedure.
If you want to disable parallel ringing for all phones defined in the list,
follow the procedure for disabling the function from the phone with the main
extension number and enter the number of the answering position. If you
want to disable parallel ringing for one specific phone in the list only, follow
the procedure for disabling the function from this phone and enter its
extension number.
6.2.2
Restoring Parallel Ringing
To restore parallel ringing, do the following:
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1. Press #21# and
.
Wait for the call timer to start in the display.
Note: U.K., press #2#.
2. Press
to finish the procedure.
Note: If you want to restore parallel ringing for all phones defined in the
list, follow the procedure for restoring the function from the phone
with the main extension number and enter the number of the
answering position. If you want to restore parallel ringing for one
specific phone in the list only, follow the procedure for restoring
the function from this phone and enter its extension number.
7
Outgoing Calls
This section specifies ways of making outgoing calls, how to restrict your
number to not be displayed to the person you are calling, and how to call
the last external number dialed.
It is also possible to make a call from the contacts tab from the main menu,
see Section 8.
7.1
Calling
There are some different ways of initiating a call, described in the following
sections. The 25 last received, dialed or missed calls are stored in a call
list. The numbers can be either extension numbers or external numbers.
External numbers are preceded by the digit(s) for external call access.
To call a number that is not stored in the call list, do the following:
1. Enter the number and press
or Call.
The number is shown on the display while dialing.
2. If needed, press Clear to erase and edit the number.
Use the navigation key to step and add or delete a digit in the middle of
a number.
Note: If you receive a queue tone when the digit(s) to get an external
line are dialled (if the feature Least Cost Routing is used in the
system), keep waiting. Once a line becomes free you will receive
a dial tone. If a warning tone is heard, the selected line is marked
Expensive.
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7.1.1
Dialing a Number from the Call List
The 25 last received, dialed and missed phone numbers are stored in the
call list. If Clock and Date function is set, it is possible to see the time for
the calls made or received that day. The following day, the time stamp is
changed to a date stamp. For more information on time and date settings,
see Section 15.3.
To dial a number stored in the call list, do the following:
1. Press
.
The call list is opened.
2. Step with the navigation keys in the call list and select a number to
dial. If a number occurs more than once, the last time stamp,
together with the total number of occurrences, is shown.
3. Press
or Call.
The number can be edited before the call is started, to do this:
a. Press More.
b. Select Edit number, and press Select.
c. Change the number and press
Delete a number from the Call list
or Call.
7.1.1.1
To delete a number from the call list, when your phone is in idle mode, do the
following:
1. Press Menu, select Calls, and press Select.
2. Select Call list, and press Select.
3. Select a number and press More.
4. Select Delete, and press Select to remove the selected number.
Select Delete all, and press Select to remove all numbers in the call
list.
5. Press Yes to confirm.
The name and number are deleted.
7.1.2
Dialing from Contacts
See Section 8 for instructions on how to make a call to one of your
contacts or to a contact in the company or central phonebook.
7.2
Loudspeaking (Handsfree)
While waiting for a connection, dial tone or during the call:
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1. Press
.
2. You are connected to the call via the loudspeaker and microphone.
7.3
7.4
End the call
To end a call, do the following:
•
Press
.
The display shows the duration of the call. The total time of the call can
also be retrieved from the Calls menu.
Number Presentation Restriction
Note: This function can be blocked for use on your extension (this is
programmed by your system administrator).
The Number Presentation Restriction is only valid for the ongoing
call, that is, the procedure has to be repeated the next time you
want to use it.
If you do not want your name and number to be displayed to the person
you are calling, do the following:
1. Press *42# and press
Wait for a dial tone.
.
2. Dial the number.
Instead of your name and number, the display on the called phone
shows Anonymous.
7.5
7.6
Last External Number Re-dial
When initiating an external call, the system automatically stores the
number dialed, whether the call was successful or unsuccessful.
To re-dial the last external number dialed:
•
Press *** and
.
Note: Finland and Sweden, press **0.
When You Receive a Busy Tone
If you call an extension and receive a busy tone, get no answer, or if all
external lines are busy, you can use any of the following methods:
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•
•
•
Callback
Activate Call Waiting
Intrusion on a busy extension
Note: These functions need to be programmed via the WinPDM or
CPDM. Please contact your system administrator.
7.6.1
Callback
During an outbound call, the soft key More is displayed, leading to the In
call menu.
To initiate callback, when a called extension is busy or there is no answer,
do the following:
1. Press More.
2. Select Callback, and press Select.
3. Press
, and wait until the phone alerts.
You are called back (recall ring signal) when the ongoing call is
finished or the next time a new call is finished. You have to answer
within eight seconds, otherwise the callback service is cancelled.
While waiting for callback, you can make and receive calls as usual.
4. Press
to answer when you are called back.
The system calls the extension.
Note: If Callback is not programmed and shown in when pressing
More, you can press 6 to initiate callback. France, New
Zealand and Sweden, press 5.
Note: Callbacks can be activated on several extensions at the same
time.
If all external lines are busy when
number, do the following:
is pressed after dialing the external
1. Press 6#.
Note: France, New Zealand and Sweden, press 5#.
2. Press to finish the procedure.
When an external line becomes free you will be called back (recall
ring signal).
You have to answer within eight seconds, otherwise the Callback service is
cancelled. While waiting for the Callback, you can make and receive calls
as usual.
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3. Press
.
The system calls the external number.
Note: Only one callback can be activated on a busy external line.
7.6.2
Cancel any single Callback
To cancel a callback, do the following:
1. Press #37* and enter the extension number. (To cancel a single
callback on a specific external line, dial the digit or digits to get a
line instead of the extension number.)
Note: North America press #6*.
2. Press # and
.
Wait for the call timer to start in the display.
3. Press
to finish the procedure.
7.6.3
Cancel all Callbacks
To cancel all callbacks, do the following:
1. Press #37#.
Note: North America press #6#.
2. Press
.
Wait for the call timer to start in the display.
3. Press
to finish the procedure.
7.6.4
Activate Call Waiting
If you urgently wish to contact a busy extension or an external line, you can
notify by a call waiting signal.
Note: Call waiting might be blocked for use on your extension
(programmed by your system administrator). If call waiting is not
allowed, you will continue to receive a busy tone.
To activate call waiting, do the following:
1. Press More, select Call Waiting.
2. Press Select.
The other part will hear a call waiting signal.
3. Close the menu but keep the phone off hook.
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4. When the called extension or the external line becomes free, it will
be called automatically.
Note: If Call Waiting is not programmed and shown when pressing
More, you can press 5 to activate. France and New Zealand,
press 6; Sweden, press 4.
7.6.5
Intrusion on a busy extension
Note: The warning tone might be disabled for your system, and the
Intrusion function might be blocked for use on your extension
(programmed by your system administrator). If Intrusion is not
allowed, you will continue to receive a busy tone.
To intrude on a busy extension, do the following:
1. Press 4.
Note: France, New Zealand and Sweden, press 8.
2. Before the intrusion is executed, a warning tone is sent to the
parties in the ongoing call. A three party call is established and a
warning tone is heard.
7.7
Bypass
If Bypass is allowed from your extension, what can be bypassed on a
specific extension is the following:
•
•
•
Activated Diversion
Activated Follow-me
Activated Absence Information
To bypass, do the following:
1. Press *60* and enter the extension number.
Note: North America, press *1*
2. Press # and
.
7.8
Speed Dialing
By using common speed dialing numbers, it is possible to make calls
simply by pressing a few keys. The common Speed Dialing numbers
consists of 1-5 digits and are stored in the exchange (by the system
administrator).
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1. Dial the common Speed Dialing number. Please refer to your phone
directory.
2. Press
to make the call.
7.9
Authority
There are two types of authorization codes, common and individual,
presented in the following sections.
7.9.1
Authorization Code, common
If you are assigned to use a common Authorization Code (1 to 7 digits) you
can temporarily change any used phone within the exchange to the
authority level connected to this code. You can use the code for one call
only or you can open the phone for some calls and lock it when leaving the
phone.
For a single call, do the following:
1. Press *72*.
Note: Germany, The Netherlands, and Sweden, press *75*. North
America, press *6*
2. Enter Authorization Code and press # and
Wait for a verification tone.
.
3. Dial the digit(s) to get an external line.
4. Dial the external number.
To open an extension for some calls, do the following:
1. Press #73*.
Note: North America, press #71*
2. Enter Authorization Code and press # and
Wait for a verification tone.
.
3. Press
to finish the procedure.
To lock an extension, do the following:
1. Press *73*.
Note: North America, press *71*
2. Enter Authorization Code and press # and
Wait for a verification tone.
.
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3. Press
to finish the procedure.
7.9.2
Individual authorization code
If you are assigned to an individual Authorization Code (1 to 7 digits,
assigned to your own extension) you can lock your own extension to a
common authority level, for example when out of the office. You can also
temporarily change any other used phone within the exchange to the same
authority level as you have on your own phone. The individual code can be
changed from your own extension.
To lock your phone, do the following:
1. Press *76*.
2. Enter Authorization Code and press # and
Wait for a verification tone.
.
3. Press
to finish the procedure.
To make calls with your authority level when your phone is locked, do the
following:
1. Press *75*.
Note: Germany, The Netherlands, and Sweden, press *72*.
2. Enter Authorization Code and press # and
Wait for a verification tone.
.
3. Dial the digit or digits to get an external line and the external
number.
To open your phone, do the following:
1. Press #76*.
2. Enter Authorization Code and press # and
3. Press t to finish the procedure.
.
To assign your own authority level to another phone, do the following:
1. Press *75*.
Note: Germany, The Netherlands, and Sweden, press *72*.
2. Enter Authorization Code and press *.
3. Dial your own extension number and press # and
Wait for a verification tone.
.
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4. Dial the digit or digits to get an external line and the external
number.
To change your individual Authorization Code, do the following:
1. Press *74*.
2. Enter old Authorization Code and press *.
3. Enter new Authorization Code and press # and
.
4. Press
to finish the procedure.
8
Contacts
The phone is equipped with the following phonebooks:
Local phonebook
In this phonebook, up to 250 entries (that is,
names and numbers) can be added, deleted and
edited by the user. The phonebook lists all names
in alphabetical order, where three numbers can
be added for each contact; work number, mobile
number, and other number. Maximum name and
number length: 48 characters in name and 24
digits in a number.
Company phonebook The company phonebook with up to 500 entries
can be downloaded to the phone. The names and
numbers in this phonebook cannot be edited or
deleted by the user. The phonebook lists all
names in alphabetical order. The names from the
local phonebook and the company phonebook
appear in the same list, but the company names
are indicated by in front of the name. Maximum
name and number length: 24 characters in name
and 24 digits in a number (1 number per name).
Central phonebook
When accessing the central phonebook, the user
sends a request to a messaging server with the
first characters entered, and the messaging
server returns a list of names that matches the
search. Maximum name and number length: 40
characters in name and 20 digits in number.
8.1
Dialing one of your Contacts
To dial one of your contacts, do the following:
1. Press Menu, select Contacts and press Select.
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2. Select Call contact, and press Select.
A name list is shown.
3. Select the a contact from the list, or search a name or number by
enter characters in the Search field.
4. Press
or Call.
8.2
Dialing a Contact from Company Phonebook
To dial a contact from the company phonebook, do the following:
1. Press Menu, select Contacts, and press Select.
2. Select Call contact, and press Select.
The local and company phonebook appear in the same list, but
names from the company phonebook are indicated by in front of
the name.
3. Select a contact from the list, or search a name or number by
entering characters in the Search field, and press Call.
8.3
Dialing a Contact from the Central Phonebook
(Optional)
In the central phonebook, it is possible to search by name, number, or the
last result.
When the search is finished, it is possible to view contact information, add
the number to a new contact, and to call the number.
8.3.1
Search by Number
To search for a contact in the central phonebook by a number, do the
following:
1. Press Menu, select Contacts, and press Select.
2. Select Central phonebook, and press Select.
3. Select Search by number, and press Select.
4. Enter the first digit in the number and press Search.
A message box Searching is displayed.
5. Mark the number to call from the result list and press Call or
the call.
to make
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8.3.2
Search by Name
To search for a contact by name in the central phonebook, do the
following:
1. Press Menu, select Contacts, and press Select.
2. Select Central phonebook, and press Select.
3. Select Search by name, and press Select.
4. Enter the first or last name and press Search.
A message box saying Searching is displayed.
5. Press Call or
.
8.3.3
Add a Contact from the Central Phonebook Search
When the search result is received, it is possible to add the name and
number as a contact. Do the following:
1. Press More.
2. Select Add to cont. and press Select.
3. Press Save.
8.3.4
View last Search Result
To view the last search result:
1. Press Menu, select Contacts, and press Select.
2. Select Central phonebook, and press Select.
3. Select Last Result, and press Select.
8.4
Add a Name and a Number
To add a name and a number to the phonebook, do the following:
1. Press Menu and select Contacts.
2. Mark Add contact and press Select.
3. Mark New or From call list and press Select.
If New is chosen:
a. Press Add, enter the name, and press OK.
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b. Mark Name, Work number, Mobile number, or Other number,
and press Add.
c. Enter number and press OK.
d. Press Save.
If From call list is chosen:
a. Navigate to the desired number in the call list and press Add.
b. Mark Work number, Mobile number or Other number, and
press Select.
c. Mark Name and press Add.
d. Enter the name of the contact and press OK to save the entry.
e. Press Save.
8.5
Change a Name and a Number
To edit a name or number in your list of contacts, do the following:
1. Press Menu and select Contacts, and press Select.
2. Select Edit contact and press Select.
The names in the contact list are shown in alphabetical order. To search in
the list, enter the first character(s) in the name, or step with the navigation
key.
3. Select the contact to change, and press Edit.
4. Select what to edit for this contact (Name, Work number, Mobile
number or Other number) and press Edit again.
5. Make the changes, and press OK.
6. Press Save to save the changes.
8.6
Delete a Name and a Number
To delete a name and a number from your contacts, do the following:
1. Press Menu and select Contacts, and press Select.
2. Select Delete contact and press Select.
The names in the contact list are shown in alphabetical order.
•Navigate with the navigation key to the desired name or number.
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OR
•Enter the first character(s) in the name and press Search.
3. Press Delete and select Yes to delete the entry.
8.7
Write Text and Numbers
This section explains how to write text and numbers, useful when adding a
new entry in the phonebook.
For example, to add Smith in the phonebook, do the following:
1. Press 7777 for S.
The marked character is selected after a time out or when another key
is pressed.
2. Press 6 for m.
3. Press 444 for i.
4. Press 8 for t.
5. Press 44 for h.
6. Press OK when the name is complete.
While entering a name or a number, use the following keys for control and
navigation:
•
•
Press left or right to move the cursor within the chosen row
.
Press
to switch between upper and lower case (in text input
mode).
•
•
Press 0 to enter a space.
Press Clear to correct a wrong entry.
Note: In number input mode, if a pause is required in the number, it is
added by making a long press on . The pause is indicated with P in
the number. In number input mode, enter + for international calls by
pressing 0 twice.
8.7.1
Special characters
Use the keypad to enter letters and characters. Press a key once for the
first letter or character, twice for the second, three times for the third, and
so on. The most common letters are printed above each key on the phone.
All the available letters and characters are shown in Figure 9.
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Figure 9 Available characters
Note: Depending on the selected menu language, other characters can
be available. This means that the character order can differ from
the figure above.
9
During Calls
What can be done during a call is described in this section, for example
volume control, muting the microphone, and functions such as call
forwarding, call waiting, and conference.
9.1
Volume Control
Adjust the speech volume with the up and down arrows on
phone stores and keeps the new volume level.
. The
9.2
9.3
Loudspeaking (Handsfree)
To activate loudspeaking during a call, do the following:
•Press
.
You are connected to the caller via the loudspeaker and microphone and
is shown in the display.
Mute Microphone
To mute the microphone during an ongoing conversation, do the following:
1. Press More, select Microphone on/off, and press Select.
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2.
is displayed.
This means that the other part in an ongoing call with you will not
here you.
To switch the microphone back on, do the following:
1. Press More, select Microphone on, and press Select.
It is also possible to switch on and off the microphone during a call by
pressing and holding
.
Note: It is advised to use this feature instead of putting a call on hold. A
call on hold can be diverted to your operator, directly or after some
time.
9.4
Open Contacts During Call
It is possible to open Contacts, and to search for a contact in the local,
company and central phonebook during a call.
Do the following:
1. Press More.
2. Select Contacts, and press Select.
a. Select Call contact and press Select to select a contact in the local
or company phonebook.
OR
b. Select Central Phonebook and press Select to search for a contact
in the central phonebook.
Note: It is only possible to search for, view and edit a contact when
following the above procedure during a call. For information on
how to initiate a call to another contact during an ongoing call, see
Section 9.5.
9.5
Inquiry
An inquiry is made when having an ongoing conversation and wanting to
make an inquiry to an internal or external party.
Note: This feature needs to be configured in the WinPDM or CPDM.
Please contact your system administrator.
To make an inquiry, do the following:
1. Press More during the call.
2. Select New call and press Select.
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3. Do one of the following:
•
•
Enter the third party's phone number and press
.
OR
Press the
soft key, select a contact, press Select, and then
press Call.
Note: It is only possible to select a contact from the local and company
phonebook, but not from the central phonebook, when making an
inquiry.
When the third party answers, it is possible to switch between the calls
(refer back), transfer the call, create a conference, and end one of the
calls.
Note: If New call does not show when pressing More, it is possible to
press R and dial the third party to initiate the inquiry.
9.5.1
End Inquiry Call
When wanting to end the inquiry call, do the following:
1. Press More during the call.
2. Select End call and press Select.
The third party is disconnected, and you are connected to the first
party.
Note: If End call is not shown when pressing More, press R to return to
the first party.
9.5.2
Refer back
When having made an inquiry to another party, and wanting to switch
between the calls, do the following:
1. Press More, select Switch and press Select.
Note: If Switch does not show when pressing More, press 2 (for Sweden
press R) to refer back.
9.6
Transfer
Note: This feature needs to be configured in the WinPDM or CPDM.
Please contact your system administrator.
To transfer an ongoing call to another extension, do the following:
1. Press More, select New call and press Select.
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2. Dial the third party and press
.
You can dial the number, or use the phonebook or the call list to make the
call.
3. Press More, select Transfer, and press Select.
The ongoing call is transferred.
Note: If Transfer does not show when pressing More, you can also do
the following to transfer a call:
Press R, dial the third party, and press
party answers.
before or after the third
9.7
Blind Transfer
Note: This feature needs to be configured in the WinPDM or CPDM.
Please contact your system administrator.
To transfer a call to a number that can not be retrieved, do the following:
1. Press More , select Transf. to new and press Select.
2. Dial the third party, and press
.
Note: If Transf. to new does not show when pressing More, you can also
do the following to transfer a call:
Press R, dial the third party, and press
answers.
before the third party
9.8
Put a Call on Hold
An ongoing call can temporarily be put on hold. Calls put on hold can be
resumed to your own or on another phone. To put a call on hold, do the
following:
1. Press R.
Wait for dial tone.
9.8.1
Resume a Call
To resume the call, do the following:
1. Press
within 30 seconds.
If not resumed within 30 seconds you will be called back. An unanswered
external call will be rerouted to the operator after another 30 seconds.
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9.8.2
Resume on Another Extension
To resume the call on another extension:
1. Call the extension where the call was put on hold and press
2. Press 8.
.
Note: France and New Zealand, press 4; Sweden, press 6.
9.9
Call Waiting
Note: The call waiting function might be blocked for use on your
extension. This needs to be configured in the WinPDM or CPDM
by your system administrator.
If you hear the call waiting tone during an ongoing conversation, another
person is trying to contact you. To answer the call, do any of the following:
Put the ongoing call on hold and answer the waiting call
1. Press R .
The ongoing call is put on hold and you are connected to the waiting
call.
Note: R is default for this function. If this soft key is reprogrammed to
something other than R, this function is disabled.
2. Press
to finish the call.
Wait for the system to recall the first party.
Terminate the ongoing call and answer the waiting call
1. Press
to finish the ongoing call.
The waiting call is signalled on your phone.
2. Press
to answer the new call.
9.10
Conference
With the conference function, up to seven parties can be included in a
conference. Only the conference leader (that is, the person initiating the
conference) can admit participants. During the conference a tone will be
heard every 15 seconds. A tone burst is heard each time a participant
enters or leaves the conference. When the conference leader leaves the
conference, the conference will continue with the other included parties.
The conversation is changed back to a normal two party connection when
there is only two parties left.
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Note: This feature needs to be configured in the WinPDM or CPDM by
your system administrator.
When having an ongoing conversation and wanting to establish a phone
conference, do the following:
1. Press More, mark New Call, and press Select.
This will put the first call on hold.
2. Dial the number, and press
.
When the third party has answered, continue with the following
to establish a conference:
3. Press More, mark Conference and press Select.
4. Repeat the procedure to add more conference members.
Note: If Conference does not show when pressing More, you can also
do the following to establish a conference:
Press R, dial the number to include, and press 3.
9.11
Dialing During a Connected Call
When calling interactive teleservices, for example phone banks, you need
to use Dual Tone Multi Frequency (DTMF) signals. If the phone exchange
is not already programmed to automatically convert entered digits into
DTMF signals, this function needs to be activated during the call.
To dial digits during a connected call, do the following:
1. Press 9
2. Dial the required digits.
Entered digits are transferred as DTMF signals.
Note: In Finland, press 1 and dial the required digits.
OR
1. Press More, select DTMF and press Select.
2. Dial the required digits.
Entered digits are transferred as DTMF signals.
10
Call Forwarding
There are some different ways of forwarding calls. These are described in
the following sections.
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10.1
Diversion from Call Services Menu
All calls to your extension can be diverted to an internal or external
answering position of your choice. All calls, that is, calls when busy or calls
at no answer, can be diverted to other phone numbers.
Note: This feature needs to be programmed in the WinPDM or CPDM.
Please contact your system administrator.
To divert calls to another phone number, do the following:
1. Press Menu, mark Calls, and press Select.
2. Step to Call services, and press Select.
3. Select Divert calls and press Select.
4. Select Internal or External, and press Select.
5. Select Activate and press Select.
6. Enter the number to divert your calls to and press OK.
Wait for the call timer to start in the display.
7. Press
to finish the procedure.
Also see Section 10.2 and Section 10.3. Another related function is In
charger mode, see Section 15.8.2
10.1.1
Cancel Diversion
To stop diversion, do the following:
1. Press Menu, select Calls, and press Select.
2. Step to Call services, and press Select.
3. Select Divert calls and press Select.
4. Select Internal or External, and press Select.
5. Select Deactivate.
Wait for the call timer to start in the display.
6. Press
to finish the procedure.
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10.2
Internal Follow-me
All calls to your extension are diverted to an extension of your choice
(within the private network). During Follow-me, the display shows a > after
your number. On the next row, the answering position number is shown. A
special dial tone will be heard. Your phone can still be used for outgoing
calls. Also see Section 10.1 and Section 15.8.2.
10.2.1
Order
To order internal follow-me, do the following:
1. Press *21* and enter the answering position number.
Note: U.K., press *2*.
2. Press # and
.
Wait for the call timer to start in the display.
3. Press
to finish the procedure.
10.2.2
Cancel
To cancel Internal follow-me, do the following:
1. Press #21# and press
.
Wait for the call timer to start in the display.
Note: U.K., press #2#.
2. Press
to finish the procedure.
10.2.3
Remote Programming of Follow-me
An internal extension can be used to remotely program Follow-me on
another extension. The incoming calls to the other extension will be
diverted to an internal divertee position. The extension must have access
to the internal follow-me facility
For example, using extension 1234 you can order a diversion of incoming
calls to extension 5678 to divertee position 2222.
To order follow-me remotely:
1. Press *21* diverted extension number * internal number of
follow-me position # and press
.
Wait for the call timer to start in the display.
Note: U.K., press *2*.
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2. Press
to finish the procedure.
To cancel follow-me remotely:
1. Press #21* diverted extension number # and press
.
Note: U.K., press #2*.
2. Press
to finish the procedure.
10.3
External Follow-me
If external follow-me is allowed, calls to your extension can be diverted to
an external number of your choice. During follow-me, the display shows a>
after your number. A special dial tone will be heard. The phone can still be
used for outgoing calls. Also see Sextion 10.1 and Section 15.8.2.
10.3.1
Order
To order external follow-me, do the following:
1. Press *22#.
Note:
North America, press *23#.
2. Dial the digit or digits to get a line and enter the external
number.
3. Press # and
.
Wait for the call timer to start in the display.
4. Press
to finish the procedure.
10.3.2
Cancel
To cancel external follow-me, do the following:
1. Press #22#.
Note:
North America, press #23#.
2. Press
.
Wait for the call timer to start in the display.
3. Press to finish the procedure.
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10.4
Personal Number
With this feature you can be reached on your office phone number even if
when out of the office. Depending on the functionality of your office
exchange, you can have either one individual single search profile
(standard) or choose between five individual search profiles (optional). A
search profile can be designed to fit the situation, for example in the office,
traveling, at home, and so on. Both internal or external phone numbers can
be used in a profile.
Your search profile is programmed or modified by your system
administrator, see Section 10.4.5. When the personal number feature is
activated, incoming calls are transferred to your selected phones or backup
services in the selected order. If an answering position in the profile is
busy, the call can be transferred to another predefined position in the
profile, for example to a colleaguee.
The profile can be handled from your own office phone. How to do this is
described in the following sections (an operator can also assist you). It is
also possible to use any of the Personal Assistant applications, if available.
Contact your system administrator for more information. When out of the
office, the feature Direct Inward System Access (DISA) can be used, if
available in your system. How to use DISA is described in Section 10.4.3
and Section 10.4.4.
10.4.1
Activating or Changing to Another Profile from Your Office
Phone
To activate or change to another profile from your office phone, do the
following:
1. Press *10*.
2. Press the search profile digit (1-5).
3. Press # and
.
Wait for the call timer to start in the display.
4. Press
to finish the procedure.
Note: When another party is included in the activated profile, a
colleague or an operator for example, always remember to inform
about your absence.
10.4.2
Cancelling from Your Office Phone
To cancel the personal number feature from your phone, do the following:
1. Press #10#.
2. Press
. Wait for the call timer to start in the display.
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3. Press
to finish the procedure.
10.4.3
Activating or Changing to Another Profile from an External
Phone
To be able to use this function, the external phone must be of push button
type and provided with the following keys # and *, or a mobile phone
adapted for dial tone pulses (DTMF).
To from an external phone, do the following:
1. Call the DISA function at your office.
Wait for dial tone.
2. Press *75*.
Note: Germany, The Netherlands, and Sweden, press *72*.
3. Enter the Authorization Code and press *.
4. Dial your own extension number and press #.
Wait for dial tone.
5. Press *10*.
6. Dial your own extension number and press *.
7. Press the search profile digit, (1-5).
8. Press # and press
.
Note: When another party is included in the activated profile, for
example a colleague or an operator, always remember to
inform about your absence.
10.4.4
Cancelling from External Phone
The external phone must be of push button type, provided with the
following keys; # and *, or a mobile phone adapted for dial tone pulses
(DTMF).
To cancel the diversion from an external phone, do the following:
1. Call the DISA function at your office.
Wait for dial tone.
2. Press *75*.
Note: Germany, The Netherlands, and Sweden, press *72*.
3. Dial the Authorization Code and press *.
4. Dial your own extension number and press #.
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5. Press #10*.
6. Dial your own extension number and press #.
7. Replace the handset.
10.4.5
Designing and Ordering Search Profiles
The search profiles are installed or changed by your system administrator.
To set up your profiles, copy the setting forms below (Table 7, Table 8,
Table 9, Table 10 and Table 11), fill in your new or changed profiles and
hand it to your system administrator.
Note: If a profile handling application is connected to your system,
profiles can be edited via the Intranet. See separate instructions
for the application.
When designing search profiles, the following is important:
•Avoid ring times longer than 45 seconds for your profiles. Usually
the caller hangs up after 3–6 ring signals. If you need a longer
ring time, the maximum time is 60 sec.
•Consider the time you need to react and answer on each
answering position in your profile. You might need up to 15
seconds to react and answer a call on a desk or cordless phone
and 20–25 seconds for a mobile phone.
•If an answering machine, a fax or other answering device is used
as an early answering position, it might interrupt the searching.
Disconnect the answering device, or design the ring times so
they do not affect the searching.
•If your system admits just one single personal profile, design the
profile only with your 2–3 most frequently used positions. If you
add more numbers, there is a risk that the caller hangs up
before a latter position is called.
•If your system admits 1–5 personal profiles, design the different
profiles to fit your most frequently used positions. Make sure
you use as few answering positions as possible for each profile.
Profile examples: In office, At home, Traveling, Absent/not
reachable.
Two examples of how to fill in setting forms for search profiles are
described in Table 5 and in Table 6.
Table Table 5 Profile 1 –In office
Search
order
Type of phone or
Answering position
Ring time
(seconds)
Phone number
1234
1
Desk
10
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2
Cordless
5234
15
Table 6 Profile 2 –At home
Search
order
Type of phone or
Answering position
Ring time
(seconds)
Phone number
1
2
External
Mobile
222222
20
20
0706666666
10.5
Setting form for search profiles
Fill in your:
•
•
•
•
Name: _____________________________________
Department: _________________________________
Phone Number: ______________________________
Account: ___________________________________
Table 7 Profile 1 – ____________
Search
order
Type of phone or
Ring time
(seconds)
Phone number
Answering position 1)
1
2
3
(1) Can be, for example, Desk, Cordless, Mobile, External, Voice Mail, Operator,
and so on.
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Table 8 Profile 2 – ____________
Search
order
Type of phone or
Ring time
(seconds)
Phone number
Answering position 1)
1
2
3
(1) Can be, for example, Desk, Cordless, Mobile, External, Voice Mail,
Operator, and so on.
Table 9 Profile 3 – ____________
Search
order
Type of phone or
Ring time
(seconds)
Phone number
Answering position 1)
1
2
3
(1) Can be, for example, Desk, Cordless, Mobile, External, Voice Mail,
Operator, and so on.
Table 10 Profile 4 – ____________
Search
order
Type of phone or
Ring time
(seconds)
Phone number
Answering position 1)
1
2
3
Table 11
Can be, for example, Desk, Cordless, Mobile, External, Voice Mail,
Operator, and so on.
Table 11 Profile 5 – ____________
Search
order
Type of phone or
Ring time
(seconds)
Phone number
Answering position 1)
1
2
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3
(1) Can be, for example, Desk, Cordless, Mobile, External, Voice Mail,
Operator, and so on.
11
Messages
When receiving a message, the indicator starts flashing, accompanied by a
message tone or beep or vibrating alert. If a message is received during a
call, a beep notifies the user. The voice mail icon together with a popup
message are shown in the display. The icon will remain in the display until
all new messages are opened.
There are two types of messages:
•
•
Manual Message Waiting (MMW), see Section 11.1.
Voice Mail, see Section 11.2.
11.1
Manual Message Waiting (MMW)
If a called extension does not answer it is possible to initiate a message
waiting indication on that extension (if this function is allowed). If there is a
message waiting, you will hear a special dial tone, and you will see a dialog
window in the display.
11.1.1
11.1.2
Answering Manual Message Waiting
To answer a manual message waiting:
1. Press Calll from the popup message.
A call is initiated to the extension that requested the MMW.
Order Manual Message Waiting to Another Extension
1. To order manual message waiting to another extension, when in
idle mode, do the following:
2. Press *31* and enter the extension number.
3. Press # and
.
Wait for the call timer to start in the display.
4. Press
to finish the procedure.
The message is sent to the called extension.
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11.1.3
Cancel Manual Message Waiting to Another Extension
To cancel manual message waiting, do the following:
1. Press #31* and enter the extension number.
Note: North America, press #56*.
2. Press # and
.
Wait for the call timer to start in the display.
3. Press
to finish the procedure.
11.2
Voice Mail (optional)
The voice mail application allows you to leave a voice message to the
caller when you are unable to answer calls, for example when out of office,
in a meeting, and so on. The caller can leave a message in your mailbox,
and when back in your office you can enter your mailbox and listen to
received messages. You can choose to divert all incoming calls, or calls
when no answer or incoming calls when phone is busy, to your mailbox.
If using the personal number feature, it is recommended to program voice
mail as the last answering position for all search profiles.
When you enter your mailbox, you will hear recorded instructions on how to
handle listening, recording, storing and deleting messages, and how to
change your security code.
A new voice mail is indicated by
in the status bar and a popup message.
The icon is displayed in idle mode until the voice mail message has been
deleted.
Note: How to handle your mailbox depends on the type of voice mail
application. Contact your system administrator for more
information and see separate instructions for the application.
11.2.1
11.2.2
Activation and Deactivation
For instructions on activation and deactivation, see Section 12.1. Use the
number to the voice mail system as the number to divert to.
Listen to Voice Mail
Note: This function is configured in the WinPDM or CPDM. Please
contact your system administrator.
A new voice mail is indicated by a popup message, a sound, and an icon in
the idle screen.
To check your voice mails, do the following:
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•
•
Press Call from the popup message.
OR
Press and hold 1, when in idle mode.
In case the following message pops up: Voice mail number not
defined, the voice mail number needs to be configured to the voice
mail button. Contact your system administrator.
12
Absence Information (Optional)
Absence information is used to inform callers why you are absent and
when you return. If you are authorized, and when your own extension is the
answering position for another extension, you can also enter absence
information for that extension. A special dial tone will be heard. During
absence information, your phone can still be used for outgoing calls.
Note: The absence handling function is reached from the Calls tab (Call
services) and requires that the corresponding code has been
downloaded to your phone with WinPDM or CPDM. Please
contact your system administrator.
12.1
Order
To order absence information, do the following:
1. Press Menu, select Calls, and press Select.
2. Select Call services, and press Select.
3. Select Absence and press Select.
The available absence reasons are displayed.
4. Select an absence reason, and press Select.
If requested, enter date (MMDD) or time (HHMM), and press OK.
5. The phone calls up the system, wait for the call timer to start in the
display, and press
to finish the procedure.
The display now shows the selected reason, and the time or date of
return.
Note: You can also use the following procedure to order: Press
*23* (North America, press *24*), enter the absence code
(0-9), if requested enter time or date of return preceded by
*, and press # followed by
and
.
The absence codes are system dependent. Contact your
system administrator regarding the available absence
codes.
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12.2
Cancel
To cancel absence information, do the following:
1. Press Menu, select Calls, and press Select.
2. Select Call services, and press Select.
3. Select Absence and press Select.
4. Select Deactivate and press Select.
The phone calls up the system. Wait for the call timer to start in the
display.
5. Press
to finish the procedure.
The programmed information is erased.
Note: You can also use the following procedure to cancel
absence information: Press #23# (North America, press
#24#) and press
and
.
12.3
Order for Another Extension
Note: It is only possible to order absence information for another
extension if you are authorized to do this, and if your own
extension is the answering position of the other extension.
To order absence information for another extension, do the following:
1. Press *230*.
2. Dial the extension number and press *.
3. Enter the absence code (0-9).
4. Press * and enter the date or time for when the other person will
return.
5. Press # and
.
Wait for the call timer to start in the display.
6. Press
to finish the procedure.
The display on the other person's extension shows the reason, and
if entered, time or date of return.
12.4
Cancel for Another Extension
To cancel absence information for another extension, do the following:
1. Press #230*.
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2. Dial the extension number, press # and
Wait for the call timer to start in the display.
.
Note: If the special dial tone is received, the Authorization Code
for the other extension is required. Add the code and press
# before pressing
.
3. Press
to finish the procedure.
13
Group Features
The group features available for this cordless phone are presented in the
following sections.
13.1
Group Call-pick-up
People working in a team can have their phones programmed by the
system administrator to form Call-pick-up groups. In a call-pick-up group,
any member can answer any individual call to group members. To enable
this function, do the following:
• Press *8# and press
to answer.
Note: Finland and Sweden, press *0#; North America, press *59#.
Note: One call-pick-up group can serve as an alternative to another
group. Calls to the alternative group can only be answered when
there are no calls to your own group.
13.2
13.3
Common Bell Group
Calls are signalled on a common bell. To answer, do the following:
• Press *8# and press
.
Note: Finland and Sweden, press *0#; North America, press *59#..
Group Hunting
An internal group hunting number is a common directory number for a
group of extensions. Calls to the group will be indicated at a free extension
in the group. When you leave the group temporarily, you make your phone
unavailable for incoming calls.
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13.3.1
Leaving the Group Temporarily
To leave the group temporarily, do the following:
1. Press *21* and enter your own extension number.
Note: U.K., press *2* and then extension number.
2. Press # and
.
Wait for the call timer to start in the display.
3. Press
to finish the procedure.
13.3.2
Reentering the Group
To reenter the hunting group, do the following:
1. Press #21# and press
.
Wait for the call timer to start in the display.
Note: U.K., press #2#.
2. Press
to finish the procedure.
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14
Other Useful Features
In this section, other useful features with the cordless phone and MX-ONE
are presented.
14.1
Account Code
The Account Code function is used to charge a call to an account number
or to prevent unauthorized calls from your phone. The Account Code can
have 1 to15 digits.
To enable this function, do the following:
1. Press *61*.
Note: Finland and Norway, press *71*.
2. Dial the account code, press # and
Wait for dial tone.
.
3. Dial the digit or digits to get an external line and the external number.
14.1.1
Ongoing External Call
When the Account Code function is used to charge a call it is also possible
to connect an ongoing external call to an Account Code.
During the call, do the following:
1. Press R to put the ongoing call on hold.
Wait for dial tone.
Note: Soft key R is default. If this soft key is reprogrammed to
something else, this function will disappear.
2. Press *61*.
Note: Finland and Norway, press *71*.
3. Enter Account Code and press #.
Wait for dial tone.
4. Press R.
5. Press
to resume the call that was put on hold.
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14.2
General Deactivation
The following features can be simultaneously cancelled:
•Callback (all Callbacks are cancelled).
•Internal and External Follow-me.
14.2.1
Order
To order general deactivation, do the following:
1. Press #001# and press
.
Wait for the call timer to start in the display.
Note: North America, press #0#..
2. Press
to finish the procedure.
14.3
Night Service
When the exchange is in Night Service mode, all incoming calls to the
operator are transferred to a selected extension or group of extensions.
The exchange is equipped with the following three different Night Service
modes:
Common Night Service
All incoming calls to the operator are
transferred to one specific extension. Answer
the call in the normal way.
Individual Night Service Selected external calls to the operator are
transferred to one specific extension. Answer
the call in the normal way.
Universal Night Service
All incoming calls to the operator are
transferred to a universal signaling device, for
example the common bell. Answer the call as
described in Section 13.2.
14.4
Emergency Mode
In the event of an emergency, the operator can set the exchange into
Emergency mode, during which only pre-programmed extensions are
permitted to make calls. If your extension is not assigned with this category
and you try to make a call, you will not receive a dial tone.
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14.5
Malicious Call Tracing
If being disturbed by bothersome or malicious external incoming calls, it is
possible to request number tracing from the network provider. Tracing can
be invoked during or after an ongoing conversation. The external line can
be held for a limited period of time.
14.5.1
Order
To order call tracing during an ongoing conversation, do the following:
1. Press R.
Wait for dial tone.
2. Press *39#.
The system acknowledges with different tones whether the tracing
request was accepted or rejected.
14.6
Direct Inward System Access (DISA)
If you are assigned to use the DISA function, and you are working
externally, you can call your office and get access to an external line in
order to make business calls. Business call will be charged your office
extension number or an account number. You will just be charged for the
call to the office. The external phone must be of push button type provided
with the keys # and *, or a mobile phone adapted for dial tone pulses
(DTMF).
After a completed DISA call you must hang up before a new DISA call can
be made. Depending on the type of authorization codes and account
codes, different procedures are used. These are presented in the following
sections.
14.6.1
Common Authorization Code
When using a common authorization code, do the following:
1. Call the DISA function at your office.
Wait for dial tone.
2. Press *72*.
Note: Germany, The Netherlands, and Sweden, press *75*; North
America, press *6*
3. Dial the Authorization Code and press #.
Wait for dial tone.
4. Dial the external number.
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14.6.2
With Individual Authorization Code
When using an individual authorization code, do the following:
1. Call the DISA function at your office.
Wait for dial tone.
2. Press *75*.
Note: Germany, The Netherlands, and Sweden, press *75*; North
America, press *6*
3. Dial the Authorization Code and press *.
4. Dial your own extension number and press #.
Wait for dial tone.
5. Dial the external number.
15
Settings
From the Settings tab in the main menu, it is possible to change for
example sound and alert settings, display settings, and time and date
settings.
15.1
Sound and Alert
Sound and alert settings include: volume, ring signals, vibrating alert, and
key sound.
15.1.1
Adjusting Ringer Volume
To adjust ringer volume, do the following:
1. Press Menu, select Settings, and press Select.
2. Select Sound & Alerts, and press Select.
3. Select Volume, and press Select.
4. Step with ► to increase the volume and ◄ to decrease it.
5. Press OK to save the settings.
15.1.2
Different Ring Signals for Internal Call, External Call and Call
Back
To set different ring signals for different calls, do the following:
1. Press Menu, select Settings and press Select.
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2. Select Sound & Alerts, and press Select.
3. Select Ring Signals, and press Select.
Different signals for internal calls, external calls and call back can
be set.
4. Select Internal call, External call or Callback, and press Select.
5. Select a ring signal, press Select, and press Back to save the
setting.
15.1.3
Switching Vibrator On and Off
To switch the vibrator on and off, do the following:
1. Press Menu, select Settings, and press Select.
2. Select Sound & Alerts, and press Select.
3. Select Vibrating alert, and press Select.
4. Choose between On, On when silent (that is, the vibrator is on
when the phone is muted), or Off, and press Select.
5. Press Back to save the setting.
15.1.4
Setting the Key Sound
This means that each time a key is used, the phone gives a small sound.
To enable this function, do the following:
1. Press Menu, select Settings, and press Select.
2. Mark Sounds & Alerts, and press Select.
3. Mark Key sound, and press Select.
4. Choose between Click, Tone or Silent.
It is possible to listen to the key sound by pressing Play.
5. Press Select.
6. Press Back to save the setting.
15.1.5
Headset Settings
In order to achieve optimal audio quality with the different headset types, it
is recommended to select the corresponding headset profile. The default
setting is microphone on a boom, that is, the audio is optimized for using a
headset with microphone on a boom. To change the headset profile, do the
following:
1. Press Menu, select Settings and press Select.
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2. Select Mic on boom or Mic on cable, and press Select.
If the preconfigured headset profiles do not match the headset in use, or
the audio performance is bad, it is possible to configure an own headset
profile. This is done in WinPDM or CPDM, please contact your system
administrator.
15.2
Display
Display settings concern brightness and screen saver settings.
15.2.1
Contrast
To set contrast, do the following:
1. Press Menu, select Settings, and press Select.
2. Select Display and press Select.
3. Select Contrast, and press Select.
4. Step with ◄ or ►to adjust the contrast.
5. Press OK to save the setting.
15.3
Time and Date
You can set time and date by following the instructions in the following two
sections.
15.3.1
Setting Time Format
To set the time, do the following:
1. Press Menu, select Settings, and press Select.
2. Select Time & Date, and press Select.
3. Select Time format, and press Select.
The actual time is displayed. The formats to select from are the
following:
•12:00 (AM/PM)
•24:00
4. Press Back to save the settings.
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15.3.2
Setting Date Format
To set the date, do the following:
1. Press Menu, select Settings, and press Select.
2. Select Time & Date, and press Select.
3. Select Date format, and press Select.
The formats to select from are the following:
•DD/MM/YYYY. (That is, 17/09/2007 (also called Europe)).
•MM/DD/YYYY. (That is, 09/17/2007 (also called US)).
•YYYY-MM-DD. (That is, 2007-09-17 (ISO 8601)).
•MMM DD YYYY. (That is, Sept 17 2007).
•DD MMM YY. (That is, 17 Sept 07).
•DD.MM.YYYY. (That is, 17.09.2007).
•DD-MM-YYYY. (That is, 17-09-2007).
4. Press Back to save the setting.
15.4
Phone Locks
There are two different phone locks:
•
•
Key lock; to prevent keys to be pressed by mistake.
Phone lock; to protect the phone from unauthorized use.
When the phone lock function is activated, a PIN code must be
entered at power on.
15.4.1
Activating Automatic Key Lock
The keypad can be set to lock 20 seconds after it was last used. When in
idle mode a locked keypad is indicated by . To activate the automatic
key lock, do the following:
1. Press Menu, select Settings, and press Select.
2. Select Locks and press Select.
3. Select Automatic key lock and press Select.
4. Select On, and press Select.
5. Press Back to save the setting.
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Note: It is possible to answer or reject incoming calls while the
keypad is locked. If configured in the WinPDM or CPDM, it is
also possible to make an emergency call while the keypad is
locked.
15.4.2
Activating Manual Key Lock
It is recommended to always have the automatic lock on, but it is possible
to manually lock and unlock the keypad as well. To lock the keypad
manually:
1. Press
.
2. Press Lock.
The
indicates that the keypad is locked.
Note: It is possible to answer or reject incoming calls while the
keypad is locked. If configured in the WinPDM or CPDM, it is
also possible to make an emergency call while the keypad is
locked.
15.4.2.1
Unlock
To unlock the keypad, do the following:
1. Press
.
2. Press Yes.
15.4.3
Activating Phone Lock
Activating Phone lock will protect the phone from unauthorized use. When
this function is activated, the PIN code has to be entered at power on.
When activating Phone lock the PIN code that must be entered. The PIN
code is by default (0000) but it can be changed to any 4-8 digit code, see
Section 15.4.5.
To activate the phone lock, do the following:
1. Press Menu, select Settings, and press Select.
2. Mark Locks and press Select.
3. Mark Phone lock and press Select.
4. Mark Auto phone lock and press Select.
5. Mark On, or On in charger, and press Select.
6. Enter PIN code, and press OK.
7. Press Back to save the settings.
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When the phone is locked,
is shown in the display.
Note: If configured in the WinPDM or CPDM, it is also possible to make
an emergency call while the phone is locked.
If PIN code is lost it is possible to configure a new, or to do a
factory reset in WinPDM or CPDM, contact your system
administrator.
15.4.4
Deactivating Phone Lock
To deactivate the Phone lock function, do the following:
1. Press Menu, select Settings, and press Select.
2. Mark Locks and press Select.
3. Mark Phone lock and press Select.
4. Mark Auto phone lock and press Select.
5. Select Off, and press Select.
6. Enter PIN code, press OK.
7. Press Back to save the setting.
15.4.5
Changing PIN Code
To change PIN code, do the following:
1. Press Menu, select Settings, and press Settings.
2. Select Locks and press Select.
3. Select Phone lock and press Select.
4. Select Change PIN code and press Select.
5. Enter old PIN code (default is 0000) and press OK.
6. Enter new PIN code.
7. Confirm the new PIN code and press Save.
The following message is displayed: New PIN code saved.
15.5
Changing Owner ID
The Owner ID is set to identify the phone. To change the owner ID, do the
following:
1. Press Menu, select Settings, and press Select.
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2. Mark Owner ID, and press Select.
3. Enter a name and press Save to save the setting.
15.6
Changing Answering Method
The phone can be set to answer a call automatically when a headset is
used, or to answer a call by a press on any key.
You can also change the answering behavior to:
•
•
Use Loudspeaking function directly when
is pressed.
Automatically connect incoming call in Loudspeaker, without
pressing any key.
15.6.1
Normal Answering
The answering behavior is by default set to
doing the following:
. It can be set to any key by
1. Press Menu, select Settings, and press Select.
2. Select Answering, and press Select.
3. Select Answering key, and press Select.
4. Select Any key and press Select.
5. Press Back to save the setting.
15.6.2
Automatic Answer
Note: The automatically answer mode is only relevant when a headset is
connected.
To set the phone to answer automatically, do the following:
1. Press Menu, select Settings, and press Select.
2. Mark Answering, and press Select.
3. Mark Answer behaviour, and press Select.
4. Mark Automatically and press Change to activate the automatic
mode.
5. Press Back to save the setting.
All incoming calls will be connected automatically when this
behavior is selected.
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To remove the setting, press Change.
Note: You can also set the answering behavior to automatically connect
incoming call in loudspeaker, see Section 15.6.3.
15.6.3
Loudspeaking (Handsfree)
To use Loudspeaking directly when pressing
do the following:
1. Press Menu, select Settings, and press Select.
2. Mark Answering, and press Select.
3. Mark Answer behaviour, and press Select.
4. Mark Loudspeaking and press Change to activate.
5. Press Back to save the setting.
To automatically connect incoming call in Loudspeaker, without pressing
any key, do the following:
1. Press Menu, select Settings, and press Select.
2. Mark Answering, and press Select.
3. Mark Answer behaviour, and press Select.
4. Mark Loudspeaking and press Change to activate.
5. Mark Automatically and press Change to activate the automatic
mode.
6. Press Back to save the setting.
15.7
Changing the Menu Language
Display messages are available in 11 languages: Brazilian Portuguese,
Danish, Dutch, English, Finnish, French, German, Italian, Norwegian,
Spanish, and Swedish.
To switch menu language, do the following:
1. Press Menu, select Settings, and press Select.
2. Mark * Language, and press Select.
3. Select one of the languages from the list, and press Select.
Note: The * in * Language is there for you to easily find where to switch
languages if the current language used is not one that you know.
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15.8
Connections
Your DT390 cordless phone supports GAP standard. This makes it
possible to log on to any GAP compatible system with your phone. Only
available systems are displayed.
15.8.1
System
To select a system, do the following:
1. Press Menu, select Connections, and press Select.
2. Select System, and press Select.
3. Select Change system, and press Select.
4. Select Automatically (or a specific system from the list), and press
Select.
Note: If the phone is set to Automatically, a system will be selected
according to the priority list.
15.8.1.1
Priority
The default order of priority is the order of entered subscriptions. This
means that the first subscribed system has the highest priority. This list can
be edited by the user. It is possible to set the systems in priority by moving
them up or down in the list.
1. Press Menu, select Settings, and press Select.
2. Select Priority, and press Select.
3. Change the priority if needed by marking a system in the list and
pressing Up or Down. The priority will be saved when Back is
selected.
15.8.1.2
Subscribe to a New System
Your DT390 cordless phone can subscribe to up to eight different cordless
systems. To subscribe a new system, you will need the Portable Access
Right Key (PARK) and Authentication Code (AC) related to the system you
are going to log on to. To retrieve this information, contact your system
administrator. To subscribe to a new system, do the following:
1. Press Menu, select Settings, and press Select.
2. Navigate to Systems, and press Select.
3. Select Subscribe, and press Select.
4. Enter the system name.
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5. Press Next.
6. Enter the PARK code.
7. Enter the AC code and press Next.
Protection on? is displayed.
8. Select Yes, if the new system is to be protected, or No if the new
system is not to be protected.
Note: It is not possible to delete a protected subscription.
9. Press OK.
A searching mode starts.
15.8.1.3
Unsubscribe System
To unsubscribe from a system, do the following:
1. Press Menu, select Settings, and press Select.
2. Select System, and press Select.
3. Select Unsubscribe, and press Select.
4. Select system to unsubscribe.
A control question whether to unsubscribe or not is asked, press
Yes to confirm.
Note: It is not possible to delete a protected subscription with this
procedure. Contact your system administrator if you need to
delete a protected subscription.
15.8.2
Rename System
It is possible to change the name of the system in the phone. To rename a
system, do the following.
1. Press Menu, select Settings, and press Select.
2. Select System, and press Select.
3. Select Rename System, and press Select.
4. Select the system to rename, and press Edit.
5. Enter the new name and press Save..
15.8.2
In Charger
Calls can be redirected to another extension when the cordless phone is
placed in a charger. The function is automatically cancelled when the
phone is removed from the charger.
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15.8.2.1
Redirecting Calls and Messages when Placed in Charger
To divert calls or messages when the phone is placed in the charger, do
the following:
1. Press Menu, select Settings, and press Select.
2. Select In charger, and press Select.
3. Select Redirect, and press Select.
4. Press Back to save the setting.
15.8.2.2
Detach from System while Charging
When the cordless phone is placed in the charger it can be switched off while it
is charging. When it is removed from the charger it will switch on again. To
detach the phone while charging, do the following:
1. Press Menu, select Settings, and press Select.
2. Select In charger, and press Select.
3. Select Switch off, and press Select.
4. Press Back to save the setting
16
Installation
In this section, battery and chargers and other equipments for the cordless
phone are described.
16.1
Charging the Battery
The battery requires charging when
charge the battery:
in the display indicates low level. To
•
Place the phone in the desktop charger or in the rack charger. The
battery is being charged when the indicator on the phone is steady
orange. When the battery is fully charged the indicator will be
green. A flashing green indicator means incoming call. A red
indicator indicates battery warning. An animated battery icon is
shown in the display, indicating charging be starting with its current
charge and ending with the full charge. A filled battery icon
indicates a fully charged battery.
Note: Only use the prescribed chargers for charging.
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16.2
Replacing the Battery
If the standby time for the cordless phone becomes too low, replace the
battery with a new one. Contact your system administrator or your certified
Aastra Sales partner for information on new batteries. The battery is
connected to the cordless phone in such a way that no miss-contact is
possible.
To replace the battery, do the following (also described in Figure 10):
1. Open the battery lid and remove the battery.
2. Disconnect the battery cable, and replace with a new battery.
3. Make sure the battery cable cannot be trapped while closing the
battery lid.
4. Close the lid.
Figure 10 Battery replacement
Note:
Do not disconnect the battery unless it needs to be replaced.
16.3
Desk Charger
The desk charger is used only for charging. The charger is delivered with a
plug-in power supply and is connected into an ordinary wall socket.
Figure 11 Desk Charger
Note: Only use the chargers within the temperature range of 5 - 40º C.
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16.4
Desk PDM Charger
The Desk PDM charger is used for charging, but can also be used for
software download, and synchronizing of parameters. The charger is
delivered with a plug-in power supply and is connected into an ordinary
wall socket.
Figure 12 Desk PDM Charger
Note: Only use the charger within the temperature range of 5 - 40º C.
Using the Desk PDM charger for software download and synchronizing
parameters is most often done by system administrators, and requires that
the charger is connected either to the LAN and CPDM or to a PC with the
WinPDM software application installed. For a short description of CPDM
and WinPDM, see Section 16.8.
The charger is connected to a PC through the USB or one of the network
connectors, see Figure 13. When connecting the charger with a PC
through one of the network connectors the charger acts as a switch, which
makes it possible to connect the other connector to the LAN..
Figure 13 Network and USB Connectors
Note: Network and USB connectors are used to connect the desktop
charger to a PC running the WinPDM or to the LAN (not for
charging).
16.5
16.6
Rack PDM Charger
The charging rack is used for charging several phones, to synchronize
parameters, and for software download. The built in power supply can
charge up to six cordless phones.
Headset
The headset comes in two versions; with microphone integrated in the
cable, and with microphone on a boom. Connect the headset to the
headset connector marked
.
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16.7
Belt Clip
With the clip on the back of the phone you can fasten the phone to a belt or
similar.
To attach or remove the clip: spread the clip slightly. The ends of the clip fit
into holes on the side of your phone.
16.7.1
Attaching Standard Clip
Attach the standard clip as described in Figure 14.
Figure 14 Click on the clip
16.7.2
Attaching Security (Swivel) Clip
Attach the security (swivel) clip as described in Figure 20.
Figure 15 Click on the clip
16.8
WinPDM and CPDM
Software and parameters in your DT390 cordless phone can be upgraded
by using the WinPDM or the CPDM. This is most often only done by
system administrators. The following are examples of additional features
that can be downloaded or configured through PDM:
•
•
•
Call services
Company phonebook
Downloadable language
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WinPDM is used together with the Desk PDM charger. The Desk PDM
charger is connected to the PC with WinPDM software through the network
or USB connectors at the back of the charger, see Figure 16.
Figure 16 Desk PDM Charger connected to a PC through USB Connector
For more information on WinPDM and CPDM or upgrading of your cordless
phone, contact your system administrator.
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17
Troubleshooting
This section contains information on how to solve common operational
problems, see Table 12, and warnings, see Table 13, you may receive. Go
through the following lists if you encounter any problems. If the checklists
do not solve the problem, contact your system administrator. If others have
similar problems, there may be a system error.
Table 12 Operational problems
Fault
Probable cause
Action
No display
The battery level is
low or the phone is
defective.
Charge the battery or
contact system
administrator.
No ringing
The mute icon is on
or the phone is
defective.
Long press on the Mute
key, or increase volume, or
contact system
administrator.
Signal strength
icon off
Out of system
coverage area or the contact system
Enter coverage area or
phone is defective.
administrator.
Call is switched
off after 2
The phone is
defective.
Contact system
administrator.
seconds
Table 13 Error warning messages
Display shows
Probable cause
The phone’s lock is
activated.
Action or comment
Enter the required PIN
code. If PIN code lost,
configure a new or do a
factory reset in WinPDM or
CPDM.
Enter PIN
The network is in
range, but no access switch it on again or
Switch phone off and then
No access
rights.
contact system
administrator.
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No system
The phone is out of
Stop the beep with the
coverage or phone is Sound off key and go into
The phone beeps
once a minute
(during max 30
minutes) with a
low tone followed
by a high tone (if
enabled, the
vibrator also
follows the
defective.
range, or contact system
administrator. (When
reentering the coverage
area it can take a couple of
minutes before the phone
automatically has
registered into the system.)
beeps).
SERVICE
NEEDED
Select reset option on the
middle soft key if available
or if no reset option is
available or fault does not
resolve the phone needs
repair. Note: Display
message only shown in
English
The phone is
defective.
Parameters
corrupt
SERVICE
NEEDED
Invalid IPDI
Easy replacement
procedure not
followed correctly or
failure during easy
replacement
Send the telephone for
service.
procedure.
Battery low,
charge
now
The battery level is
low.
Charge or replace the
battery.
Phonebook is not The phonebook does Try again later. If fault
available at the
moment
not respond, not
available at the
moment.
persists, contact your
system administrator.
Voice mail
number
not defined
There is no Voice
mail number defined
in the phone.
Define a Voice mail
number via WinPDM.
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18
Glossary
AC
Authentication code.
Abbreviated number
Short number. Initiating a call to a
preprogrammed number by dialing a code
or pressing a key.
Conference
CPDM
If you have an ongoing conversation you
can include other persons and establish a
phone conference.
Centralized Portable Device Manager: A
system version with more features than
the WinPDM. It runs on a ELISE2
hardware and is manageable from a PC
with network communication.
DECT/GAP
Digital Enhanced Cordless
Telecommunication/ Generic Access
Profile. This means that no one can
eavesdrop on your calls and that the
quality of speech is as good as that of
conventional fixed phones. DECT/GAP
enables interoperability with other
manufacturers’ products.
Desk charger
A charger for the DT390 cordless phone.
Desk PDM charger
A charger that also can be connected to
WinPDM or CPDM for configuration and
upgrading of the DT390 cordless phone.
Directory number
DTMF tone
Number with 1-8 digits which is assigned
to an extension or external line or as a
common abbreviated number.
Dual Tone Multi Frequency or touch tone,
for dialing.
Exchange.
Switch. Your phone switching system.
Extension number
All phones connected to the PBX have a
unique internal number (up to 8 digits).
You can see your number on the display.
GAP
Generic Access Profile, a standard for
cordless phone systems. Idle mode The
state your phone is in when nothing is
activated; not calling, not ringing, not
diverted and so on.
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IP call
IPEI
Internal call sent through an internal data
network (LAN or WAN).
International Portable part Equipment
Identity, unique identity assigned to your
phone by the manufacturer.
IPDI
The unique global GAP identity number for
the DECT registration. IPDI is exchanged
between handsets during Easy
replacement procedure.
ISDN
Integrated Services Digital Network.
Provides your system with supplementary
services from the public net.
Least Cost Routing
A function that automatically selects the
cheapest way to connect your external call
(not necessarily the shortest distance).
PARK
Portable Access Right Key, unique identity
assigned to your network.
PBX
Private Branch Exchange. Your phone
switching system (for example, MX-ONE).
PIN
Personal Identification Number for
security.
Rack PDM charger
A rack charger that also can be connected
to WinPDM or CPDM for configuration and
upgrading of the DT390 cordless phones.
Speed Dialing number
Abbreviated number or short number,
used for making frequently used numbers
faster to dial.
SW
Here you can see which version of the
phone software you have.
Tandem configuration
The tandem configuration is a unit
consisting of two phones using the same
directory number.
Third party
WinPDM
A third connection (person), which can be
included in an ongoing two person
conversation. The connection can be
internal or external.
A software application for managing the
cordless phone. Used to download
software, set up parameters, templates
and so on.
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19
Telephony Function Codes
This section describes the country specific function codes used in MX-
ONE that are relevant for the DT390 cordless phone. The codes are
listed in Table 14.
The following application systems are concerned: Australia, Austria,
Belgium, Brazil, China, Denmark, Export, Finland, France, Germany,
Hong Kong A-law, Hong Kong My-law, Indonesia, Ireland, Italy,
Malaysia, Mexico, The Netherlands, New Zealand, North America,
Norway, Korea, Saudi Arabia, Singapore, South Africa, Spain,
Standard, Sweden, Switzerland, and United Kingdom.
Suffix codes are entered as written. They can only be used for SIP
phones. For H.323 phones dedicated keys are used.
Service codes are entered as * code # for activation, and # code # for
deactivation.
Table 14 Standard and alternative codes
Functions
Codes
Suffix digits (only for SIP)
Alternation on Inquiry
Conference
Standard
Alternative
N/A
3
Sweden: R
France: 8
New Zealand: 8
Sweden: 8
Intrusion
4
France: 6
New Zealand: 6
Sweden: 4
France: 5
New Zealand: 5
Sweden: 5
Call Waiting Indication
Call Back
5
6
France: 4
New Zealand: 4
Sweden: 6
Common Parking or Individual 8
Call Pick-up
Feature Codes
General Deactivation
Choice of Language
001
North America: 0
08
10
Ordering or Cancellation of
Active List (Personal Number)
Follow Me
21
22
United Kingdom: 2
North America: 23
External Follow Me
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Ordering or Cancellation of
Interception Message
23
North America: 24
Sweden: N/A
Print Interception Message
Manual Message Waiting
26
31
31
Cancellation of Message
Waiting
North America: 56
North America: 6
Automatic Call Back,
Cancellation
37
Malicious Call Tracing
39
42
Calling Line Identification
Restriction Per Call
By-pass of Diversion
60
61
North America: 1
Finland: 71
Norway: 71
Account Code Predialing
Germany: 75
Authorization Code Predialing 72
The Netherlands: 75
North America: 6
Sweden: 75
Lock/Unlock Common
Authorization Code
73
74
75
76
North America: 71
Change Individual
Authorization Code
Germany: 72
The Netherlands: 72
Sweden: 72
Dial With Individual
Authorization Code
Lock/Unlock Individual
Authorization Code
Customer Identity Storage
77
8
Answer on Group Call Pick-
up, and Answer on Night Time
Connection (* and # in the
service code can be
excluded)
Finland: 0
North America: 59
Sweden: 0
Ordering of Night Time
Connection
Repetition of the Last External
Number Dialed
84
***
North America: 8
Finland: **0
Sweden: **0
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