Motorola V545 UK D4.qxd 20/10/04 11:26 AM Page 1
guide
to using your Motorola V545
Motorola V545 UK D4.qxd 20/10/04 11:26 AM Page 4
contents
getting started
making calls
manage your calls
Photo and Video Messaging
register with Orange .................................8
insert your SIM Card...............................10
insert your battery...................................11
plug in and charge..................................12
outside your Motorola V545....................13
your Home screen..................................14
make your selection................................16
explore the menus..................................17
make your first call ................................ 18
receive your first call .............................. 19
add your first contact ............................ 20
send your first text message.................. 21
receive your first text message .............. 23
take your first photograph ..................... 24
send your first Photo Message.............. 25
record your first video............................ 26
watch your first video ............................ 27
set up your email account ..................... 28
send your first email .............................. 29
access Orange World .............................30
symbols on your phone ..........................31
answer a call ..........................................34
redialling a number .................................34
Call Waiting.............................................35
mute a call..............................................36
call back a missed number.....................37
conference calling...................................37
listen to calls at the right volume.............38
avoid accidental calls..............................38
line 2.......................................................39
voice dialling...........................................40
using the notepad...................................42
caller id...................................................42
listen to your Answer Phone
photo and video messaging ...................68
shoot a video..........................................68
change your video settings to suit
messages...............................................52
use Answer Phone shortcuts..................53
add a personal greeting..........................53
set up an Answer Phone PIN ................54
listen to your Answer Phone
your surroundings...................................69
video messaging.....................................69
take a photo...........................................70
read a multimedia message....................73
messages from any other phone
and while abroad....................................54
Call divert ..............................................55
Fixed dialling...........................................57
Call barring ............................................58
find out who has called you and when ...59
call length ...............................................60
Orange World and multimedia
services
Orange World .........................................76
browser settings.....................................77
empty your cache...................................78
resetting browser connections................78
bookmark your favourite sites.................80
text and mms alerts................................80
voice services.........................................82
Orange Plus menu..................................81
Orange Email and other services
manage your contacts
add a contact to your phonebook .........44
search for a name in your
Text Messaging
send a text message .............................62
predictive text input ................................63
read a text message...............................64
message menu options ..........................66
phonebook ............................................45
edit your phonebook ..............................46
delete a contact......................................46
phonebook menu options.......................47
copy your contacts.................................48
Memory Mate .........................................48
from your PC .........................................88
Motorola V545 UK D4.qxd 20/10/04 11:26 AM Page 6
your phone’s additional features
International services
®
Bluetooth ...........................................90
Orange International services for
pay monthly customers ........................108
Orange International services for
personalise your phone
alert tones ..............................................94
select a wallpaper...................................94
change your colour style.........................95
setting a phone theme............................95
select a screensaver...............................96
set a list of your favourite
pay as you go customers .....................110
select a network ...................................112
using your Answer Phone abroad.........113
using GPRS abroad..............................113
getting started
ensure your phone is secure
applications ............................................97
Orange Care.........................................116
manufacturer’s warranty........................118
SIM Card PIN .......................................118
security code........................................120
manage your time
set the time and date ...........................100
organiser ..............................................101
calculator..............................................101
reference............................................122
have fun on your phone
contact Orange ................................202
games ..................................................104
wap games...........................................104
download games and applications ......105
Motorola V545 UK D4.qxd 20/10/04 11:26 AM Page 8
register with Orange
register with Orange
1 Find the IMEI number on the sticker inside your Motorola V545.
After you register
Orange will update your SIM Card over the air with a text message. When you first turn
your phone on, you will see the SIM update message. You can leave it in your inbox
until you are ready to delete it. Turn your phone off and back on again to enable it to
make your first call.
You may need the number in future if your handset is lost or stolen.
2 Find the SIM Card number on the back of your SIM Card.
And lastly
When you apply to register on the Orange network, you and Orange agree to be bound
by the Orange terms and conditions set out in this guide. You may want to take time to
read and consider them before you register.
3 If you are already with Orange when you register, you will be asked for your Orange
password. If you are new to Orange you should have a new password ready.
4 Contact Orange Customer services to register.
If you are already with Orange and wish to register an upgraded phone,
call 0800 079 0027.
If you are new to Orange and will be paying monthly call 07973 100 980.
If you are new to Orange and will be a pay as you go customer, call 0800 079 0006.
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insert your SIM Card
insert your battery
1 Look for the plastic card that is in your Orange box. If you can’t find it, the SIM Card
may have already been inserted into your phone. If it is not in your phone or your box,
please return to the shop that you bought the phone from and ask for a SIM Card.
1 Keep the gold contacts of the battery
facing the gold contacts of the phone.
2 Slide the top of the battery under the
metal holder and push the battery firmly
down until it locks into place.
2 Remove the SIM Card from its plastic surround
SIM Card
by carefully pushing it out. Its contacts are easily
damaged so take care when doing this and try
to avoid touching them.
3 Slide the battery cover onto the phone.
3 Remove the battery cover by pressing the release
button in and sliding the cover away from the phone.
Pull out the battery and insert your SIM Card under
the metal holder, with the cut off corner fitting into
the surround.
4 Slide the metal SIM Card holder over the card to lock
it into place.
Note: If you’ve upgraded your phone you must insert your new SIM Card to
use Multi Media Messaging. Your Orange phone number will not change.
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plug in and charge
outside your Motorola V545
1 Plug your charger into a mains socket.
2 Insert the lead into the socket on the base of your phone. The battery indicator in
the top right-hand corner of the display will show up to three bars while charging.
Do not remove the battery covers while charging your phone. The first charge must
be for a minimum of 4 hours in order to achieve optimum performance.
menu key
access the menus and
sub-menus
3 You can make calls while your phone is charging, but it will take longer to charge fully
5-way navigation pad
move through the menu options
if you do this.
and access your home links
soft keys
these control how you
choose a function
voice key
create voice recordings and
voice dial names
volume keys
turn the volume up or down
smart key
an extra way to select menu
items and make and end calls
call key
answer a call or make an
outgoing call
power/end key
press and hold to switch your
phone on, end a call or divert it
to your Orange Answer Phone.
Press to return to the Home
screen at any time
charger socket
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your Home screen
your Home screen
Your Home screen provides shortcuts to your Orange World, messages, phonebook
and recent calls applications. This means you can enjoy fast and easy access to the
functions you use most frequently on your phone.
Bluetooth®
Bluetooth® is active. See page
90 for more information.
Battery strength
The battery symbol
Scroll up to access Orange World
Scroll down to access your Phonebook
Scroll left to access Recent Calls
Scroll right to access Messages
Signal strength
appears in green when the
battery is fully charged.
The more bars visible, the
stronger the signal.
Home screen shortcut icons
Shortcut to your Orange World,
messages, phonebook and
recent calls menus.
Clock
Choose to show in
12-hour or 24-hour format.
Left soft key
Right soft key
This opens STYLES.
This opens VIDEO.
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make your selection
explore the menus
To access the main menu, press . Scroll with the navigation pad to find your way
around the menus. Each menu has its own set of sub-menus. To access each menu,
scroll to the one you want and press SELECT.
On your display you will see which
feature the soft keys and
control.
Recent Calls
Orange World
From the Home screen, the left soft key
will access STYLES and the right soft key
will access VIDEO.
Stores a log of all your recent received
and dialled calls.
For quick access to the internet, to
view stored pages and to change
internet settings.
Phonebook
From inside the menus, the soft key
functions change according to the
command shown above each key.
Stores all your contact information and
opens your contact list alphabetically.
Office Tools
Find out information with Orange Plus,
or use your calculator, calendar or
alarm clock.
Settings
You can return to the Home screen at any
time from any menu simply by pressing
Change the way your phone behaves
to suit how you use it.
.
Multimedia
Holds all of your pictures, videos and
sounds and also provides access to
your camera.
Camera
Messages
Opens the Messaging feature so you
can read and compose text, photo and
video messages as well as emails.
Games & Apps
Direct access to Java games and
Downloads.
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make your first call
receive your first call
1 Dial the number you want to call, but
don’t forget to use the full area or
country code. To get the international
+ symbol, press and hold 0.
1 When your phone rings, open the flip
to answer the call or press
.
2 To end a call press
.
2 Press
to make the call.
Note: You can adjust the volume while you
are on a call to hear your caller more
clearly. Press the volume keys on the side
of your phone up to increase the earpiece
volume or down to decrease the volume.
learn more... about calling in chapter 1
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add your first contact
send your first text message
1 In the Home screen, scroll down to open
1 In the Home screen, scroll right to
your phonebook.
open Messages.
2 Scroll up to New Entry and press SELECT.
2 New Message is highlighted.
Press SELECT.
3 Phone Number is highlighted. Press SELECT.
3 New Short Msg is highlighted.
4 Press CHANGE to enter each field, fill in
the details and when you have finished
press DONE.
Press SELECT.
4 The cursor will be flashing ready for
you to enter your message using
predictive text. With predictive text you
only need to press the key for a letter
once. So, for example, to write the word
orange you would press 6, 7, 2, 6, 4
and 3. You will see that the word does
not appear on screen immediately, don’t
worry, that’s how it works.
learn more... about your contacts in chapter 2
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send your first text message
receive your first text message
1 When you receive a text message,
1 New Message From and the caller’s
number is shown in the display.
2 Press READ to read the message or
■
To delete a single character, press DELETE.
EXIT to save the message to view later.
■
To delete the entire message, press and hold DELETE.
■
Press for a space.
*
■
Press 1 to choose from a selection of common symbols and punctuation marks.
■
Press 0 to change from upper to lower-case.
■
Press and hold 0 to change from text to numeric.
■
Press # to change between standard and predictive text.
5 When your message is complete, press OK and choose to send it to a new contact by
selecting One Time Entry. To send the message to an existing contact, scroll to their name
and select Add. A tick will appear next to the name. Press DONE, then SEND to send
your message.
learn more... about messaging in chapter 4
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take your first photograph
send your first Photo Message
1 In the Home screen, press the Smart Key
on the side of your phone. This is pre-set to
open your camera viewfinder.
1 In the Home screen, scroll right to
open Messages.
2 Select New Message, then New
2 The viewfinder will show in the display.
Multimedia Msg.
3 Hold your phone up with the lens level with
3 Type your message. Press
and select
your subject.
Insert.
4 Scroll left or right to control the brightness
4 Picture is highlighted. Press SELECT.
and up and down to zoom in and out.
5 Choose the photo you want to send and
5 When you are ready to take the picture
press either the centre of the Navigation
pad or CAPTURE to take the photo.
press SELECT.
6 When you have finished press OK.
7 Either select One Time Entry or scroll down
6 Press DISCARD to delete the image
permanently or STORE to save the image
on your phone
to open your phonebook and press ADD.
8 Press Done and then SEND.
learn more... about photographs in chapter 5
learn more... about Photo Messaging in chapter 5
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record your first video
watch your first video
You can record video clips with your
Motorola V545.
You can watch videos stored on your
Motorola V545.
To record a video clip:
To watch a video stored on your phone:
1 In the Home screen, press VIDEO.
1 Press
in the Home screen. Scroll to
and select Multimedia then Videos. Scroll
to the video clip you want to watch and
press PLAY.
2 Scroll up to highlight New Video and
press SELECT.
3 The active viewfinder appears on your
display. Scroll up or down using the
navigation pad to zoom in or out and
when you are ready press CAPTURE
to start recording a video clip. When
you have finished, press STOP.
2 Scroll up or down using the navigation
pad to pause, play or stop the video and
scroll left or right with the navigation pad
to skip to the previous or next video.
3 Press Back to exit the video player.
4 You then have the option to DISCARD
or STORE your new clip.
learn more... about video in chapter 5
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set up your email account
send your first email
Your Orange phone allows you to send and
receive emails while on the move. Before you
can begin to use email with the external
POP3 account on your Orange phone, you
need to set up your Orange internet account
using POP3 settings. To do this go to
www.orange.co.uk and follow the on
screen prompts.
What are my POP3 email settings?
1 In the Home screen, scroll right to open
option
setting
Messages.
Connect using
Protocol
Select GPRS or GSM
POP3
2 New Message is highlighted.
Inc.server
Incoming port
Mailbox
pop.orange.net
110
Press SELECT.
your email user name
your email password
3 Scroll to New Email and press SELECT.
Password
Outgoing server smtp.orange.net
4 Type your message and press OK.
Next, you will need to enter your POP3 email
settings to send and receive email:
Outgoing port
E-mail address
From name
25
your email address
your email address
5 Enter the recipient’s email address and
press OK.
1 Scroll right to open your messages menu.
The remaining settings are optional:
Signature
Add your business card to
6 Send the email in the same way as a
2 Scroll to Email Msgs and press SELECT.
your emails
text or multi media message.
Copy outgoing
Copy emails sent from your
phone to another email
address for future reference
Choose how often your
phone checks for messages
3 Press SETUP and enter your POP3
settings as detailed in the table opposite.
Check interval
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access Orange World
symbols on your phone
If you’ve got a few moments to spare, Orange World will keep you entertained with the
latest games, music, celebrity gossip, or you could treat yourself to a new ringtone or
wallpaper.
Battery Level
Signal strength
GPRS is active
Call in progress
Answer Phone message
Line 1 indicator
Line 2 indicator
Line diverted
Line 1 diverted
Line 2 diverted
For more information on Orange World and other multimedia services call the Orange
customer services on 150 if you are pay monthly, or 450 if you are a pay as you go
customer and ask for the Orange World “How to” guide, or visit
www.orange.co.uk/orangeworld.
Text message received
Standard text input
Predictive text input
Ringtone selected
Vibrate selected
Silent
To access Orange World, scroll up in the Home screen and Orange World will open.
Scroll down the page and press Select when you come to a link you want to visit.
Costs
With your GPRS-enabled phone you will only pay for the information you receive from
Orange World, not the time you are connected. For costs see your agreement or
http://www.orange.co.uk/multimedia/cost.html from any compatible PC.
learn more... about Orange World in chapter 6
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1
making calls
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making calls
making calls
answer a call
To redial other numbers recently dialled:
take two different calls at the
same time
To connect the two calls press LINK.
See page 37 for more information on
Conference Calling. To swap between calls,
press SWITCH.
choose whether you answer a call or not
1
2
Press
once.
Scroll through the phone numbers in the
list using the navigation pad.
not available to pay as you go customers
When your phone rings, flip the cover open
to answer a call or press
to answer.
3
Press
to redial your selected number.
When you are on a call, answer a second call To put an active call on hold, make a
without ending the first using Call Waiting.
second call and then return to the
Press
or IGNORE to busy a call to your
When you make a call but it is engaged you
original call:
Answer Phone.
will see Call Failed in your phone display.
To activate call waiting:
1
2
While you are in the active call, press
Scroll to and select HOLD.
.
To end a call press
redialling a number
.
You can activate automatic redial if you
cannot connect immediately.
1
2
3
Press . Scroll to and select Settings.
Select In-Call Setup.
Press PH.BOOK and scroll to the contact
you want to call or key in the number.
Scroll to Call Waiting. Press CHANGE
and select On or Off.
To set up automatic redial:
Press
to make the call.
If you call someone and get disconnected or
forget to tell them something, you can call
them straight back by redialling the last
dialled number.
3
When you have finished this call the
original call will resume automatically.
1
2
When you dial a number and hear the
engaged tone you will see Call Failed in
the display.
If you hear an alert tone when you are on a
call then you have a second incoming call.
Press
or RETRY to activate
To accept the new call, press
.
To redial the phone number last called,
automatic redial.
press
twice.
To switch back to the first call,
press SWITCH.
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making calls
making calls
You can use speed dialling to make a call to
one of your contacts straight from the Home
screen without having to enter your
phonebook.
To make a call using speed dialling:
1
2
3
Press
while the call is active and scroll
4
Scroll to the number you want and press
to call the person back.
to and select either HOLD or MUTE.
Press RESUME or UNMUTE to
re-connect the call.
1
From the Home screen, enter the speed
dial number of the person you want to
call. This number has a maximum of
three digits.
speak with up to five other people at
the same time
When hold is active, you will see Call on
hold in the display.
To set up speed dialling for your
favourite contacts:
2
3
Press # when you have entered the
speed dial number and the contact
details will show in the display.
not available to pay as you go customers
call back a missed number
1
Scroll down to open your phonebook,
then scroll to the contact you want to
allocate a speed dial to.
Conference Calling is a great way to chat
with up to five other people while you’re out
and about.
Press
. Your phone will call the
1
Your screen will show the message
number that corresponds to the speed
dial number in your phonebook.
1 Missed Call. If it displays the name of
the contact, the missed call was from
your phonebook. If it displays the number
and Unknown the missed call was from a
number not stored in your phonebook.
Press VIEW and you will see a list of
recently received and missed numbers.
Press VIEW again to see the call details.
2
3
4
Press VIEW and then EDIT.
Scroll to Speed No: and press CHANGE.
Enter the speed dial number you want to
allocate and press OK.
To activate Conference Calling, call
Customer Services on 150 from your
Orange phone or 07973 100 150 from
any other phone.
speak to someone privately
during a call
5
Press DONE when you have finished and
Changed will appear on your display.
2
3
You can mute a call so you can hear the
person you’re calling but they can’t hear you.
Alternatively, you can hold a call so that you
can't hear the caller and they can't hear you.
To start a conference call:
Alternatively, you can press
and
select Recent Calls. Received Calls will
be highlighted. Press SELECT.
1
2
Make a call in the usual way.
Press and select HOLD.
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making calls
making calls
■
3
4
5
6
Dial the number of the next call and
press
4
5
The other number(s) will be placed
on hold. To go back to the conference
call, press LINK.
keep your business and personal lives
separate by using two different lines
Orange Everytime 20 if it includes
.
an option to call other networks
Orange Everytime 400
Orange Everytime 1000
Orange Talk 150
■
■
■
■
■
To join the held call and the active call
together press LINK.
To disconnect one person from the call,
select that person in Talk to One.
not available to pay as you go customers
Repeat steps 2 to 4 to add more people
to your conference.
Press
. The other call(s) will
With Line 2 you can keep business and
personal calls separate.
Orange Talk 200
Press
to end your conference call.
automatically become active again.
Orange Talk 500.
Note: If you are abroad the availability of this
service depends on the network you are
using. You are charged your standard
Service Plan rate for each call you make.
listen to calls at the right volume
To activate Line 2, call customer services on
150 from your Orange phone or
When you receive a call on Line 2, your
phone will ring without you having to have
Line 2 selected. You receive a separate
Answer Phone for your Line 2 which you
can also personalise. Call your Answer
Phone in the usual way but remember to
switch to Line 2 first.
When you are on a call press the volume
keys up to increase the earpiece volume or
down to decrease the volume
07973 100 150 from any other phone.
There is a one-off connection charge
and you receive a reduced monthly
charge on your Line 2 Service Plan.
You will receive a SIM update when the
service has been activated.
To talk to one conference member
privately:
avoid accidental calls
1
2
3
Press
while in the conference call.
It’s a good idea to keep the phone closed
when you’re not using it to avoid pressing
keys by mistake.
If you call Answer Phone from Line 2 but
have no messages, you will automatically be
connected to your Line 1 Answer Phone if
you have messages.
Scroll to Talk to One and press SELECT.
Scroll to the number of the person that
you want to talk to individually and
press SELECT.
The following tariffs are not available
on Line 2:
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making calls
making calls
To switch between Line 1 and Line 2:
use your phone handsfree with
To move an existing contact onto
your phone memory from the
SIM Card memory:
To add a voice dial:
voice dialling
1
2
3
4
Press
then scroll to and select Settings.
1
Scroll down to open your phonebook
and scroll to a contact.
Select Phone Status.
Calling your contacts can be as easy as
saying their name with voice dialling.
Scroll to Active Line and press SELECT.
1
Scroll down to open your phonebook,
then scroll to the contact you want to
move.
2
3
Press VIEW then EDIT.
Press
to return to the Home screen.
Scroll to Voice Name: and press
RECORD.
Depending on which line you have
chosen, you will see the number 1 or 2 in
your display.
To save a new contact with a voice dial:
2
3
Press VIEW, then EDIT.
Scroll down to Store To: and
press CHANGE.
4
Follow the on-screen prompts. Hold the
phone so you can see the screen, as
you may be prompted to say the name
louder or slower. Press DONE.
1
Scroll down to open your
phonebook. Scroll up to New
Entry and press SELECT.
Note: Line 2 does not support Fax and Data.
You can receive but not send text messages
from Line 2.
4
5
Press SELECT when Phone is
highlighted.
2
3
Phone Number is highlighted.
Press SELECT.
You will see Changed: Store to Phone
in the display.
To use voice dial:
Fill in the details as prompted on
screen. When recording the voice dial
hold the phone so that you can see
the screen as you may be asked to
repeat the name.
1
2
Press the voice dial key on the right
side of your phone.
Now that your contact is saved onto the
phone memory you can attach a voice
dial to them.
Say the name of the person you want
to call loudly and clearly, keeping an
eye on the screen in case you are
prompted to say it again. The call will
connect as normal.
4
When you have finished, press DONE.
Note: To add a voice dial to an existing
contact it must be saved on your
phone’s memory.
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making calls
2
Note: Please obey all local laws. Do not
know who is calling you, or hide your
use this feature illegally.
number when you make a call
using the notepad
Your Caller id identifies you to a person you
are calling and identifies a caller to you.
The last number entered on the keypad is
stored in your phone’s notepad memory. This
can either be a phone number or a number
you jotted down during a call for later use.
To hide your number when calling another
person, simply dial 141 before the number.
manage
your contacts
To hide your number permanently, call
customer services on 150 from your
Orange phone or 07973 100 150 from
any other phone. If you are a pay as you
go customer, please call 450 from your
Orange phone. While your number is
hidden you will not be able to see the
Caller id of any incoming calls.
To access your notepad:
1
Press . Scroll to and select
Recent Calls.
2
3
Select Notepad.
Your last number will appear on a small
display in the lower half of your screen.
Note: If you are abroad the availability of the
services described in this section depends
on the network that you are using.
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manage your contacts
manage your contacts
store the names and numbers of
your friends, family and colleagues
in your phonebook
3
Fill in the details and when you have
finished, press DONE.
Press DONE twice to confirm the name
and number.
Orange Directory Enquiries
The new number for Directory Enquiries
is 118 000. So save 118 000 to your
phone now, and it’ll be there the next
time you’re out and about and need a
number in a hurry.
To use Predictive text:
search for a name in your phonebook
To open your phonebook, scroll down while
in the Home screen. This opens your
To enter the name using predictive text you
only need to press the key for a letter once.
So, for example, to write the word orange
you would press 6, 7, 2, 6, 4 and 3. You will
see that the word does not appear on screen
immediately, don’t worry, that’s how it works.
While you are entering text, other word
options using the same text key combination
will appear at the bottom of the screen.
You can scroll to and select them using the
5-way navigation key.
The quickest way to find a name is to
press the key which corresponds with the
initial letter of the name you are looking
for. If you press a key twice, quickly, you
will go to the names starting with the
second letter on the key.
phonebook at the first alphabetical entry.
Otherwise, it’s the same convenient
service from Orange. Simply call 118 000
and tell the operator the name or place
you are looking for and they will tell you
the number (you can request three
numbers per call). Then, they will send a
text message to your phone at no extra
cost, allowing you to call the number
directly from the message or add it
straight to your phonebook.
To call an entry in your phonebook, scroll
to the person you would like to talk to and
press
. Alternatively, press the first letter of
their name to jump to that section of your
phonebook, then scroll to the person and
You can sort your contacts by name, speed
dial, voice name or email.
press
to make the call.
To add a new entry to your phonebook:
To sort your contacts:
1
Scroll down to open your
phonebook. Scroll up to New
Entry and press SELECT.
Phone Number is highlighted
press SELECT.
Press DELETE to delete a character or
press and hold DELETE to delete the entire
name. Scroll to Store To: and press
CHANGE and then SELECT to choose
whether to store the number on your SIM
Card or your phone memory.
1
2
3
Scroll down to open your phonebook.
Press , then scroll to Setup.
Choose whether to sort by Picture or List,
Name, Speed No, Voice Name or Email
and press SELECT.
2
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manage your contacts
manage your contacts
■
To add several numbers to a contact:
you can edit the contacts in your
phonebook menu options
Add Digits
phonebook
Add numbers to an existing phone
number. Particularly useful if you are
abroad and need to add a country code
to a number you already have stored.
Attach Number
1
2
3
4
5
Scroll down, then scroll to your chosen
contact and press VIEW.
When you are in your phonebook you
To edit contact details:
can press
at any time to open the
Press EDIT, then scroll down to MORE
and press SELECT.
phonebook menu.
■
1
2
Scroll down to open your phonebook.
Scroll to the contact you want to edit.
Press VIEW and then EDIT.
Phone Number is highlighted.
Press SELECT.
Choose from the following options and press
SELECT. Not all of these options will appear
if your contact is saved to your SIM Card.
Attach a number from your phonebook,
your dialled calls list or your received
calls list.
Choose to add Phone number or email.
Press SELECT .
Use the arrow keys to scroll to the detail
you want to change and press CHANGE.
Make your changes then press OK then
DONE to confirm.
■
Copy
■
Key in the number and press OK, then
DONE to confirm.
New
Copy an entry to your SIM Card or
phonebook memory.
Add a new phonebook entry.
■
■
■
■
Edit
Phone Capacity
delete a single contact from
your phonebook
Edit a phonebook entry.
Displays your phone’s memory status.
SIM Capacity
■
Delete
Delete an entry or details from an entry.
Displays the SIM Card’s memory status.
Setup
■
1
Scroll down to open your phonebook.
Scroll to the contact you want to delete
and press . This opens up the
phonebook menu.
Send Message
Send a text message to a contact.
To view your phonebook by
different criteria.
■
Categories
■
Assign an entry to a category.
Send
■
2
3
Scroll to Delete and press SELECT.
Press Yes to confirm.
Hide ID
To send phonebook contacts to another
device by Bluetooth®.
Hides your number for the next call
you make.
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manage your calls
it’s a good idea to copy numbers from
your SIM Card to your phone.
Repeat these steps to copy all your SIM
And, if you’re joining Orange from another
network, Memory Mate can be used to
transfer the contacts and text messages
saved on your old SIM Card to your new
Orange SIM Card, keeping your move totally
hassle-free.
When I save a contact in my
Card contacts to the phone memory.
phonebook where are the
details stored?
This enables you to add extra information to,
and personalise, your contacts. Then, when
you upgrade your phone you can easily copy
key information to your SIM Card and move
your contact details to your new phone.
backup your SIM Card phonebook
You can store up to 200 names and
Make sure that losing your phone doesn’t
mean losing all of the important contact
information stored on your SIM Card.
Memory Mate is a new service which
ensures the details you have stored on
your SIM Card for all of your friends,
colleagues and family are safely backed
up. So, if the worst happens, they will still
be available to you.
numbers on your SIM Card’s memory. Your
phone’s internal memory is dynamic, and is
shared between the features of your phone.
For more information, visit your nearest
Orange shop and one of our representatives
will be happy to assist you.
To copy numbers between your phone
The advantage of storing contacts on your
SIM Card is that if you change phones, all of
the contacts on your SIM Card will move to
the new phone.
and your SIM:
1
Scroll down to open your phonebook. On
any contact press
.
2
3
4
Scroll to Copy and press SELECT.
Scroll to All To Phone and press SELECT.
Choose whether to merge the contacts
on your SIM Card with the phone
memory or to overwrite it.
For a low, one-off charge you can purchase
a Memory Mate card from any Orange shop
which will backup your SIM Card
phonebook. Then, simply return to your
Orange shop regularly to have any new
information backed up at no additional cost.
Press SELECT.
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manage
your calls
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manage your calls
what happens when you get an
Answer Phone message?
use Answer Phone shortcuts to
manage your messages efficiently
personalising your Answer
Answer Phone Call Return
Phone greeting
You can use Answer Phone Call Return
to return a call after someone has left
a message on your Answer Phone,
without having to remember or make
a note of their number.
When someone leaves a message on
your Answer Phone, the words New
Answerphone Message will appear on
your screen and will remain until the
message has been saved or deleted.
Answer Phone messages that have not
been listened to will be saved for up to
21 days.
Your Answer Phone is quick to use as
there are several single key presses to
help you move through your messages.
Your Answer Phone comes with a
standard greeting but you can record your
own personal greeting so your callers
know they’ve got through to you.
When listening to your messages press:
To use Answer Phone Call Return:
1
Call your Answer Phone by pressing
and holding the 1 key. Listen to the
simple steps and select option 3, then
option 1, then option 1 again.
Record your greeting followed by the
# key.
1
Listen to your Answer Phone
message as normal.
1
2
3
7
8
9
#
0
to listen to your message again
to save your message
to delete your message
to rewind 10 seconds
to skip to the next message
to fast forward 10 seconds
to return the call
2
When you have finished, if you want
to return the call, simply press #
while you are still connected.
listening to your Answer
Phone messages
2
3
Press 2 to save it.
3
Orange Answer Phone will
automatically dial the caller’s number
and connect you.
To listen to your Answer Phone
messages, press Select when the
message first arrives, or press and hold
the 1 key. Listen to the simple steps to
save, listen to or delete messages.
You can save messages that you have
listened to for up to seven days.
for help
Note: Answer Phone Call Return is
only available if the network you are
calling supports this service. You are
charged your standard call rate.
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manage your calls
manage your calls
set up an Answer Phone PIN
listen to your Answer Phone
Note: The cost to call your Answer Phone
To activate a divert:
messages from any other phone
and while abroad
depends on your Service Plan.
For added Answer Phone security, you
can set your Answer Phone to request a
PIN (Personal Identification Number) each
time you want to listen to your messages.
To set up an Answer Phone PIN:
1
Press , then scroll to and
when you can’t take your calls, why
not divert them
select Settings.
If you do not have access to your Orange
phone, you can listen to your Answer
Phone messages from any other phone
even while abroad. To use this service you
must set up an Answer Phone PIN.
2
3
Select Call Divert.
The following list of options will be
displayed:
not available to pay as you go customers
■
Voice Calls
■
1
Call your Answer Phone by pressing
and holding the 1 key.
Call Divert allows you to divert different types
of calls to different numbers. So, you might
choose to divert fax calls to your office fax
machine, but voice calls to your Answer
Phone. The availability of this facility depends
upon the network that you are using.
You can set up Call diverts for the following
types of calls:
Fax Calls
■
Data Calls
■
2
3
Select option 3, then option 2.
Enter your chosen Answer Phone PIN
which should be between 4 and 10
digits long, followed by the # key.
Press 1 to save your Answer Phone PIN.
To access your Answer Phone messages
Cancel All
■
from any other phone or while abroad:
Forward Status
1
2
Call +447973 100 123 from any phone.
Enter your Orange number followed by
the # key.
4
5
Voice Calls is highlighted. Press SELECT.
Forward: If Unavailable is highlighted.
Press CHANGE.
4
3
4
Enter your Answer Phone PIN followed
by the # key.
6
Choose from All Calls, If Unavailable or
Off and press SELECT.
■
Voice Calls
■
Follow the simple steps to listen to
your messages.
Fax Calls
■
Data Calls
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To check the divert status of a call type:
Note: There is no charge to set up or
control the numbers that can be
called from your phone
To store Fixed dialling numbers:
cancel a divert. You are charged your
normal Service Plan rate and, if you are
calling or diverting your calls abroad, the
rate will vary depending on the service
provider you are using.
1
Press , then scroll to and
select Settings.
1
Press
and scroll to Office Tools.
Fixed dialling allows you to limit the use of
your phone (typically by a friend or family
member) to only the numbers stored in your
phonebook, while Call barring blocks certain
types of call. Before you can use Fixed
dialling, you must set up a Fixed dialling list.
Press SELECT.
2
3
Select Call Divert.
2
3
4
Scroll to and select Dialling Services.
Fixed Dial is highlighted. Press SELECT.
New Entry is highlighted. Press SELECT
and enter your PIN2 code. Press OK.
Name is highlighted. Press CHANGE.
Add the name and press OK.
Voice Calls is highlighted.
Press VIEW.
4
The status of the divert will be displayed.
more information
5
6
To cancel your diverts:
For more information call Orange
customer services on 150 or, if you are a
pay as you go customer, on 450 from
your Orange phone.
1
2
3
4
Press , scroll to and select Settings.
Select Security.
Add the number and press OK, or press
BROWSE to browse in your phonebook,
Received Calls or Dialled Calls lists.
You can also assign a Speed Dial to your
Fixed Dial entry, then press DONE.
1
2
3
Press . Scroll to and select Settings.
Select Call Divert.
Scroll to Fixed Dial and press CHANGE.
You will be asked to enter your SIM PIN2
code. This is preset to 1111. Enter the
code and press OK.
Scroll to Cancel All and press SELECT.
Your phone will confirm that all Call
Forwards have been cancelled.
7
5
On is highlighted. Press SELECT.
Once Fixed dialling has been turned on, you
can store Fixed dialling numbers.
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manage your calls
Orange Answer Fax
■
call barring can be used selectively to
bar outgoing and incoming calls
Off
find out who has called you and when
To cancel all Incoming Call bars.
not available to pay as you go customers
Each time you make, receive or miss a call,
your phone takes a note. At any time you
can access a list of the last missed, dialled or
received calls, to keep track of who you’re
talking to and when.
If you spend a lot of time away from the office,
you can still keep on top of your faxes with
Orange Answer Fax. This service enables your
Orange phone to store faxes until it is
The call barring password is preset to 1111.
Emergency calls to 999 or 112 can be made
while Call barring is on.
If you select Incoming Calls press CHANGE
and choose from:
■
When roaming
convenient for you to print them. Whenever a
colleague or friend sends you a fax on your
personal Answer Fax number, you will receive a
text message that tells you how many pages
there are and the number it was sent from. You
can then use your Orange phone to retrieve
and print your faxes using any fax machine that
is convenient to you. Simply call your Answer
Phone by pressing and holding the 1 key, and
follow the simple prompts to retrieve your faxes.
1
2
3
4
Press , scroll to and select Settings.
Select Security.
Bars all calls when you are abroad.
■
All Calls
Press , scroll to Recent Calls.
Choose from:
Scroll to Call Barring and press SELECT.
Select from Outgoing, Incoming and
Cancel all call barring options, then
press CHANGE.
Bars all calls.
■
Off
■
To cancel all Incoming Call bars.
Received Calls
To call back a received call, select the
5
If you select Outgoing Calls, press
CHANGE and choose from:
caller and press the
. To find out when
the call was made, press VIEW.
Dialled Calls
■
■
Int’l calls
To connect to Orange Answer Fax, call 150
from your Orange phone.
International numbers.
To call back a dialled call, select it and
■
All Except Home
press
. To find out when the call was
Note: The availability of Orange Answer Fax
when you are abroad is dependent upon the
network you are using. You are charged a
standard data call charge.
Numbers to your home country
made, press VIEW.
Notepad
■
■
All
Bars all calls except emergency
numbers.
To access the last number keyed.
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manage your calls
4
■
Call Times
keep an eye on how long you spend
Shows the time spent on recent calls.
Data Times
on your calls
■
■
Shows the time spent sending data.
Data Volumes
Your Orange phone allows you to keep track
of the length of your calls and, consequently,
estimate how much you spend.
Shows the amount of data sent and
received in bytes.
1
Press , scroll to and select Recent
Calls.
Text Messaging
2
3
Scroll to Call Times and press SELECT.
You can then view time spent on Last
Call, Dialled Calls, Received Calls, All
Calls or Lifetime.
Note: For billing purposes the length of calls
and service may be rounded off and
subsequently differ slightly from the
information supplied by this feature.
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Text Messaging
Text Messaging
text messages are fun, quick
and convenient
immediately, don’t worry, that’s how it
10 Press DONE and the contact’s number
appears. Press OK, then SEND to send
your message.
brighten up your text message with
a picture
works.
6
Once you have typed in the letters of a
word press SELECT to choose the word
on the screen, or scroll right and left on
the navigation pad to scroll to the
alternative word you want to use.
When you have finished writing your
message, press OK.
When a phone call is inappropriate, or you
only want to convey a short and simple
message, you can send a text message.
You can send and receive picture messages
from your phone to other compatible phones
which use text picture messaging, even
when you are abroad.
save time using predictive text input
Predictive text uses a dictionary to
recognise certain combinations of letters
to create words, allowing you to write
text messages faster.
1
2
3
4
In the Home screen, scroll right to
open Messages.
7
8
1
In the Home screen, scroll right to
open Messages and select New
Message.
You will see a list of options, with New
Message highlighted. Press SELECT.
New Short Msg is highlighted.
One Time Entry is highlighted. Press
SELECT. This allows you to send a
message to someone not listed in your
phonebook.
1
2
While writing the message press
and scroll to and select Entry Mode.
The following options will appear:
2
3
Select New Multimedia Msg
While writing your text message, press
and select Insert.
Press SELECT.
The cursor will be flashing ready for
you to enter your message using
predictive text. With predictive text you
only need to press the key for a letter
once. So, for example, to write the
word orange you would press 6, 7, 2,
6, 4 and 3. You will see that the word
does not appear on screen
9
To search for a name and number in your
phonebook, press PH.BOOK and scroll
through the list, select a contact you
want to send the message to and press
Add. A tick will appear next to the name
in your phonebook. You can send the
message to as many people as you want
to, but note you are charged for each text
message you send.
■
Primary
4
5
Picture is highlighted. Press SELECT.
Scroll through the photos and animations
and press SELECT to add one to your
text message.
■
Numeric
■
Symbol
■
Secondary
6
Press OK to access your sending
options.
3
To select predictive text choose Primary
and press SELECT then OK.
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Text Messaging
Text Messaging
■
■
To save time having to write a message more to read a text message
5
6
If you already have an Orange email
account you can access it from
your phone.
Press for a space.
*
then once, you can send a text message to
Press 1 to choose from a selection
several people at the same time.
1
When you receive a text message, 1
New Message From and the caller’s
number is shown in the display.
Press READ to read the message or
press EXIT to view it later.
of common symbols and
punctuation marks.
Enter your Orange user ID and password
at the appropriate place in the email
message setup. Enter your Orange email
address in the Return address slot. All
other settings are correct for an Orange
email account. If you don’t have an
Orange email account, you can get one
at www.orange.co.uk
■
1
When you have finished writing your text
message, press OK and select One Time
Entry.
Press and hold 0 to change from
upper to lower-case.
2
3
4
2
3
Press PH.BOOK.
To delete the message, press
while in
9
When your message is complete, select
OK and choose to send it to a new
contact or one in your phonebook. A tick
will appear next to the name and then
you can press DONE and SEND to send
your message.
Select Add for each of the contacts
names who you want to send the
message to.
the message, and select Delete.
To read messages that have been sent,
scroll right and your Messages menu will
open. Select Message Inbox.
4
Press DONE.
7
8
When your setup is complete, press
DONE and select New Message,
followed by New Email.
Note: The cost to send a text message
depends on your Service Plan and you are
charged for each person the message is
sent to.
To create and send an email:
The cursor will be flashing ready for
you to enter your message using
predictive text.
To read a new email message, press
READ and your message will appear on
your display.
1
In the Home screen, scroll right to
open Messages.
■
2
3
4
Scroll to and select Email Msgs.
Scroll to Email Msgs and press SELECT.
The email message setup screen will
show. Press SETUP.
To delete a single character, press
DELETE.
■
To delete the entire message, press
and hold DELETE.
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Text Messaging
5
■
message menu options
Entry Mode
Choose from Primary, Numeric
and Symbol.
Press SELECT, then
a message.
when you are writing
■
Entry Setup
Select either Primary setup. Choose
from Primary Setup: predictive text
(ITap) or Secondary Setup: standard
text entry (TAP).
■
Insert
To insert a Note, Picture, Animation
or Sound.
Photo and Video
Messaging
■
Copy text
To select and copy text into another
message.
■
Cut Text
To select and cut a section of text within
a message.
■
Copy all Text
To select and copy all text into
another message.
■
Cut all Text
To cut all text out of a message.
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Photo and Video Messaging
Photo and Video Messaging
explore a new world of messages
with photo and video messaging
the message on the website. You can also
change your video settings to suit
your surroundings
the video you have selected displays in
the playback screen.
send video messages to email addresses.
2
Press up or down on the navigation pad
to pause or play the video, and press left
or right on the navigation pad to skip to
previous or next video.
Video Messaging is the latest way to share
your life. Shoot a video with your V545’s
digital camcorder and send it immediately
by multi media message.
To shoot a video:
To change your video settings:
1
2
In the Home screen, press VIDEO.
Scroll up to New video. Press
SELECT.
1
2
Press
during recording or playback.
Scroll to and select Videos Setup and
choose which setting you wish to adjust:
3
Press Details to view video
clip information.
■
Video clips are stored in your phone’s
Media album. They are automatically saved
once they have been shot.
3
The active viewfinder appears on your
display. Press up or down on your
navigation pad to zoom in or out and
when you are ready press CAPTURE
to start recording a video clip.When
you have finished press STOP.
You then have the option to DISCARD
or STORE your new clip.
Auto Repeat
4
5
Press
to open the Videos Menu.
■
Video Length
Press Back to exit the video player.
■
Lighting Conditions
■
Exposure
share the action live with
video messaging
■
You can send video messages to other
phones that support Video Messaging and
also to phones that do not (all the features
will only be available if it is a Photo and
Video Messaging enabled phone). A non-
Photo and Video Messaging phone will
receive a text message containing a
Resolution
■
Recording sound
4
5
To send a video message:
To playback your videos:
Video clips can also be accessed
via your Multimedia option from the
main menu.
1
2
Scroll right to open Messages, then
select New Message and New
Multimedia Msg.
1
Press . Scroll to and select Multimedia.
Select Videos and your most recent video
clip will be highlighted. Press PLAY and
website address and the recipient can view
Enter your text on the next screen.
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Photo and Video Messaging
Photo and Video Messaging
3
Press
to open the MMS Menu.
You can send photo messages to other
phones that support Photo Messaging
and also to phones that do not (all the
features will only be available if it is a
Photo and Video Messaging enabled
phone). A non-Photo and Video
5
6
The left and right arrows control the
brightness and the up and down arrows
zoom in and out.
to taking a picture. When you are ready,
Insert is highlighted, press SELECT to
display a list of items you can insert,
and select Video.
press
and scroll to and select Auto-
Timed Capture.
When you are ready to take the picture,
press either the Navigation key or
CAPTURE to take the photo. 7
2
3
Set a timer for the camera to take
a picture.
4
Scroll to the video clip you want to send
and press INSERT to insert the clip.
Press OK to access your sending options.
Scroll to an existing phonebook entry or
highlight One Time Entry to enter a new
phone number or email address.
Enter the contact’s phone number and
press OK then SEND.
Turn the camera over so that the lens on
the back is facing you, check your
position in the mirror and wait for the auto
timer to take your photo.
5
6
Messaging phone will receive a text
message containing a website address
and the recipient can view the message
on the website. You can also send photo
messages to email addresses.
Choose DISCARD to delete the image
permanently or STORE to save the image
on your phone.
8
If you chose STORE, scroll to Store Only.
Press SELECT and the image will be
stored in your pictures folder. To access
4
Alternatively, press the Smart key to take
the photo.
7
To take a Photo:
your pictures, press
and select Go To
To adjust your camera settings:
Photo Messaging changes the way you
message, allowing you to send and
receive text and photos in one message
to other mobile users and even to an
email address.
Pictures. Scroll to select the picture you
want to view and open it by pressing the
Navigation key.
1
2
In the Home screen, press the Smart key.
You will see the photo viewfinder appear
in the display.
1
2
3
In the Home screen, press the Smart key.
Press to open the Pictures menu.
Scroll to Pictures Setup and press
SELECT. Choose from:
3
4
Hold your phone up with the lens level
with your subject.
To take a self portrait:
■
Lighting Conditions
■
Photos are stored in your phone’s Media
album. They are automatically saved once
they have taken.
Use the 5-way navigation pad to adjust
your image.
1
In the Home screen, press the Smart key.
On the back of your camera is a mirror,
use this to arrange the way you look prior
Exposure
■
Resolution
■
Shutter Tone.
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Photo and Video Messaging
Photo and Video Messaging
4
Press CHANGE. Choose your option and
press SELECT.
4
Press
to open the MMS Menu and
6
You will be given the choice of entering a
One Time Entry, a New phonebook Entry
or scrolling through and selecting a
contact from your phonebook. Follow the
instructions on your display and then
press SEND to send the message.
6
Press , followed by Insert, then
select Sound.
choose from:
■
Insert
7
8
9
Make your selection and press SELECT.
When you have finished press OK.
See note 6 above for sending options.
view a photo
To insert another picture or Sound.
■
Delete Page
To view photos taken with your camera:
To delete a page from a multi-page
multi media message.
To read a photo or multimedia message:
■
1
Press
and scroll to and
Preview
To write a multimedia message with photo
select Multimedia.
To review your message before
sending it.
and sound:
1
When you receive a Photo Message you
will see 1 Message From and the
contact’s number in the display and an
alert will sound. A Multimedia message
can contain different attachments, for
instance photos, pictures and animations
attached. These will be displayed when
you open the message.
2
3
Scroll to and select Pictures.
Scroll through and select the pictures you
want to look at by pressing VIEW.
■
Set Page Timing
1
2
3
4
5
In the Home screen, scroll right to
open Messages.
To determine how long each page
shows before moving to the next page.
Select New Message, then New
Multimedia Msg.
■
To write a photo message:
Entry Mode
To choose symbols or numbers.
Type your message, press SELECT
■
1
When you store a photo, the Store
Options menu will open. Scroll to Send in
Message and press SELECT.
The Message screen will appear.
Enter the text for your message using
the keypad.
Entry Setup
then
.
To change the Primary Setup from
English predictive text to another
language, or turn off predictive text.
Insert is highlighted. Press SELECT,
Picture is highlighted. Press SELECT.
Choose the photo you want to send and
press SELECT.
2
3
Press READ.
You can store the message by
2
3
pressing
to open the MMS Menu
and choosing Store.
5
When you have finished your message
press OK.
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Photo and Video Messaging
6
To delete your photo messages:
1
2
Press . Scroll to and select Messages.
Select Message Inbox, then scroll to the
message you want to delete.
3
4
Press
and select Delete.
Confirm by pressing Yes.
Orange World
and multimedia
services
To manage your photos and videos:
To access your photos and videos, press
then scroll to and select Multimedia
then Pictures.
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Orange World and multimedia services
Orange World and multimedia services
Orange World
how to access Orange World
info
browser settings
You can use your Orange phone for so much
more than just texting and talking. With
Orange World you can get the information
you need when you need it, from cinema
listings to football scores and train times to
finding your nearest cashpoint.
In the Home screen, scroll up to open
Orange World.
From Orange World you can:
choose from a list of options while
you are browsing
■
Check the weather forecast
■
fun
See football fixtures and results
You can access the Options menu at any
time by pressing Options.
■
Get live train timetables and traffic reports
■
From Orange World you can:
Check cinema listings and reviews
■
Get directions
The full list of Options is as follows.
■
■
■
If you’ve got a few moments to spare,
Orange World will keep you entertained with
the latest games, music and celebrity gossip,
or you could treat yourself to a new ringtone
or wallpaper.
Download a ringtone
Download a city guide.
Home
■
Choose a colour wallpaper
This takes you to the Orange World
homepage.
■
Play a game
tools
■
■
Catch up on celebrity gossip
Reload
■
Watch a video clip or trailer
From Orange World you can:
Reload the current page refreshing any
information that may have changed.
■
■
Read your horoscope.
Send and receive email
■
■
For more information on Orange World and
other multimedia features call Orange
customer services on 150 and ask for the
Orange World ‘How to’ guide, or visit
www.orange.co.uk/orangeworld.
Find things nearby (cashpoints,
Bookmarks
cabs, restaurants)
Allows you to create a shortcut to your
favourite sites.
■
Find a wap site.
■
Save as bookmark
Saves the address of the wap site you
are browsing as a bookmark so you can
access it easily in the future.
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Orange World and multimedia services
Orange World and multimedia services
What are my GPRS wap settings?
■
What are my GSM wap settings?
Go to URL
empty your cache
Allows you to enter the address of a site
that you wish to visit.
Your phone has a cache to temporarily store
sites you have visited. To ensure your phone
remains confidential should it be used by
anyone else, or to free up memory space,
you may wish to empty it.
Option
Setting
Option
Setting
■
Clear cache
Name
Orange GPRS Wap
Name
Orange WAP
http://wap.orange.co.uk
WAP
Delete the information in the cache.
Homepage
Service Type 1
Gateway IP 1
Port 1
http://wap.orange.co.uk
Homepage
Service Type 1
Gateway IP 1
Port 1
WAP
Note: The Options menu is dynamic in that
its content may vary according to which wap
site you are visiting.
192.168.071.035
192.168.071.035
9201
To empty your cache:
9201
Login
-
Domain 1
-
1
2
3
Press
while you are browsing.
Password
GPRS APN
-
CSD No. 1
User Name 1
Password 1
Speed (Bps) 1
Line Type 1
+447973100500
Orange
Scroll to Clear cache and press SELECT.
Press YES to confirm you want to clear
the cache.
orangewap
multimedia
9600
Note: You do not need to enter anything
in the username and password fields.
Your Access point name is case sensitive.
resetting browser connections
ISDN
In the unlikely event you lose your browser
connection settings, copy them from the
relevant table opposite.
Note: Your username and password are
case sensitive.
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Orange World and multimedia services
Orange World and multimedia services
bookmark your favourite sites
To go to a bookmark:
alert with pictures. Subjects include film
voice services
and Chill Out.
When you find a site that you like you can
bookmark it. This means that when you want
to visit the site in the future you can shortcut
to it from the Orange homepage.
1
Press . A submenu will appear with
Home selected.
If you prefer to listen to the news rather than
read it simply call 177.
To set up an Orange text or multimedia
alert simply call 277 free from your
Orange phone:
2
3
4
Scroll to and select Bookmarks.
The Shortcuts list will appear.
Scroll to the bookmark you want to select
and press GO TO.
When you call 177 you can listen to up-to-
date information on a variety of subjects
including lotto results, the weather in your
local area, your horoscope and a selection of
topical information from around the UK.
To bookmark a site:
1
2
Call 277 free.
5
Your bookmarked site will open.
Follow the voice prompts.
1
2
You must be in the site you want
to bookmark.
other multimedia services
To cancel an alert dial 277 and follow
the prompts.
Press . You will be asked: Assign
Bookmark for: your selected
site/page? Select Yes.
1
2
Call 177.
text and mms alerts
Simply follow the voice prompts to hear
the information you want.
Note: You can receive text alerts when
3
4
A screen will appear, giving you the
additional option to use a key or Voice
shortcut. These are optional.
Select DONE and a confirmation
message will appear.
Set up text alerts for sports results,
roaming but you cannot set them up.
horoscopes, news and lottery numbers.
Note: You will be charged a set price of 40p
Note: You will be charged 12p for each
text alert received and 25p for each
multimedia alert.
per minute to call 177.
Want to find out how your football team are
doing, or get a daily weather forecast for
your area? Set up Orange text alerts to
stay updated. Or sign up for a multimedia
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Orange World and multimedia services
Orange World and multimedia services
■
access information direct from your
phone’s Orange Plus menu
Orange Plus Call Orange enables
How much does it cost?
All future
you to…
Requests that you are sent regular
updates on your chosen subject.
No more
Text messages to request information are
free. Receipt of each Orange Information text
message costs 12p.
■
■
Your additional options can be found by
pressing the Menu button on your phone
and choosing Orange Plus.
speak to Customer Services
■
■
■
■
listen to your Answer Phone messages
listen to traffic news using Text Alerts
call Orange Directory Enquiries
call Orange International
Cancels the All future option.
To access Orange Information:
5
You will then have two further choices:
■
You can:
Get information
Directory Enquiries
1
2
Press . Scroll to Office Tools and
press SELECT.
Requests information be sent to your
phone immediately
■
■
easily get in touch with Orange
request update of breaking news by
setting up Orange Text Alerts.
■
■
always be up to date with
Scroll to Orange Plus and press SELECT.
CHOOSE or enter the subject you are
interested in.
Add to menu
Orange Information.
Your SIM Card saves the information
you’ve entered so you don’t need to
re-enter it
Orange Plus
Orange Plus Information enables you
to check…
3
4
You will be offered a further list of
options. Scroll to the one you want
and press Select.
Orange Plus Information is another way to
request text messages on:
Orange Plus Call Orange enables
you to…
■
sports, news and results
Choose from the following three options:
■
■
■
lottery, horoscopes, weather and jokes
sports, news and results
Latest
■
■
■
stocks, indices and foreign exchange.
lottery, horoscopes, weather and jokes
Sends you a single text message with
the latest information.
speak to Customer Services
■
■
stocks, indices and foreign exchange.
listen to your Answer Phone messages
■
listen to traffic news using Text Alerts
■
call Orange Directory Enquiries
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Orange World and multimedia services
Orange World and multimedia services
■
call Orange International
Directory Enquiries
4
Scroll to read the message from
Orange, then press OK.
How much does it cost?
2
3
4
5
Choose Payasyougo.
Choose Top-up.
■
request update of breaking news by
setting up Orange Text Alerts.
Balance and Top-up menu items are free,
although some restrictions may apply.
Choose Voucher.
Orange Plus Payasyougo enables
you to...
Enter your Orange Top-up Voucher
number and press OK.
To call Orange:
To check your balance:
6
You will receive a message asking if you
want to proceed. Scroll to read the full
message and press OK. Choose Yes
to proceed.
only available to pay as you go customers
1
Press . Scroll to Office Tools and
press SELECT. Select Orange Plus.
Scroll to Call Orange and press Select.
Select one of the following:
1
Press
and select Office Tools, then
■
check your balance
Orange Plus.
■
2
3
top-up your talk time by Orange
2
3
4
Choose Payasyougo.
7
You will receive a text message. Press the
Cancel key until you return to the main
menu and choose Messages. The
message in your inbox will tell you that
your Voucher has been redeemed, and
gives you your new balance.
Top-up Voucher
Choose Balance.
■
■
Customer Services
link your phone to an Orange Top-up
You will receive a text message.
Press the Cancel key until you return
to the main menu and choose
Messages. The message in your
inbox will tell you your balance.
■
Answer Phone
Swipe Card.
■
Voice Media
■
Traffic News
What can I do with Pay as you go?
■
Text Media
■
Directory Enquiries
Pay as you go gives you control of your
phone expenses, and provides flexible
options for topping up your balance.
To Top-up your talk time using your credit
■
International Directory Enquiries
To Top-up your talk time using your
or debit card:
■
Breaking News.
nominated card:
Use this to Top-up your talk time with a
nominated credit or debit card.
1
Press
and select Office Tools, then
Orange Plus.
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Orange World and multimedia services
Orange World and multimedia services
■
To use the Top-Up service you will first
need to nominate your card with Orange.
To register call 450 and choose option 1.
5
6
Enter your Orange Top-up Swipe Card
number, which is the number following
894412, and press OK.
your account online
display your Personal Unlocking Key
(PUK) code – this will be required
Your Account is a great way to manage
your Orange account online. Simply go to
www.orange.co.uk and click on ‘your
account’ on the left of the screen.
should your phone become blocked
due to entering the incorrect PIN code
three times in a row.
A message will appear confirming the
Orange Top-up Swipe Card number
(scroll to read the full message), and asks
if you want to proceed. Press OK and
choose Yes to proceed.
1
Press
and select Office Tools, then
Orange Plus.
2
3
4
5
Choose Payasyougo.
If you’re a pay as you go customer, there
is now an easier way to manage your pay
as you go phone. You now have the
Choose Top-up.
If you’re a pay monthly customer,
Select credit or debit card as appropriate
You will automatically be connected
to Customer Services to complete
the transaction.
7
You will receive a text message.
Press the Cancel key until you return
to the main menu and choose
Messages. The message in your inbox
will tell you that your Orange Top-up
Swipe Card has been linked to your
Pay as you go account.
managing your Orange account has never
been more straightforward. Through our
easy to use website you can now:
freedom to do all your phone tasks online.
■
top-up your credit using your credit or
■
view and change your account details
debit card, or an Orange voucher
■
To link an Orange Top-up Swipe Card to
online
view your remaining credit
■
■
your account:
view and change your talk plan
view, register and delete the details of
■
view your current bill and the two
your Orange Top-up swipe cards
■
1
Press
and select Office Tools, then
An Orange Top-Up Swipe Card enables you
to Top-up your talk time at any registered
outlet. For more information please see
www.orange.co.uk
previous
display your Personal Unlocking Key
■
Orange Plus.
view your remaining inclusive minutes
(PUK) code – this will be required
should your phone become blocked
due to entering the incorrect PIN code
three times in a row.
■
2
3
4
Choose Payasyougo.
Choose Top-up.
pay your bill by setting up a direct
debit, or by using your credit or debit
card
Scroll to Swipe Card and press OK.
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7
■
Orange Email and other services from
your PC
Manage your Orange phone account
online (not available to Pay As You Go
customers): check how many inclusive
minutes you have remaining, view your
latest bill, set up a direct debit or pay by
credit card securely, change your
Service Plan.
Register with Orange Services and you will
be able to:
■
Get your own Orange email address
which comes with free email alerts.
(When you're out and about, you can
receive a text message on your
Orange phone to alert you to emails
you've received.)
your phone’s
additional
features
registering with Orange Services
To register with Orange Services from your
PC just visit www.orange.co.uk/register
■
Organise your personal diary which
comes with free text message
reminders for the important dates
you want to remember.
read your email on Orange World
Select ‘Email’ under ‘Office Tools’ and you
can access email providers including Orange,
AOL, Yahoo! plus many more.
■
Send 30 free text messages when online
every month to phones on any network.
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your phone’s additional features
your phone’s additional features
®
use Bluetooth for wirefree™
change it. Once you have accepted the
6
Look For Devices is highlighted.
To receive a call on your headset:
communication with another device
name, Name Saved is shown.
Press SELECT. You will see Scanning in
the display followed by the number of
devices found.
1
2
If your headset is on and linked to your
phone you will hear a ringtone. Press the
multifunction button to answer the call.
If your headset is off, open the boom
to automatically answer the call with
the headset.
®
Bluetooth is a radio technology
Before your phone can communicate with
another device, you need to pair your phone
with a device. Your phone can be paired with
up to 10 other Bluetooth™ devices.
that enables you to make wireless
connections between your phone and
other electronic devices.
7
8
You will see a list of devices.
Those currently connected to your
phone have a tick beside the name.
A device may request permission to
pair with your phone. If the devices
have not been paired you will be
asked to enter the passcode of the
device you wish to connect to. Decide
on a 1-16-digit code of your choice
and enter it into both devices.
To allow this, press YES and enter the
agreed PIN code to create a paired
connection with that device.
This allows for the easy exchange of
information like contacts and diary
To pair your phone:
To make a call with your headset:
®
appointments and will allow you to connect
to a laptop to use your phone as a modem.
1
Make sure that Bluetooth is active on
both devices.
1
If you have voice tags set up on your
phone, press the multifunction button
and say the name of the person you
want to call. The call will be connected.
To make a call using the redial function
2
3
Press
and scroll to Settings.
®
For the most effective Bluetooth
Press SELECT. Scroll to Connection and
press SELECT.
communication, always keep your
9
®
Bluetooth devices within 10 metres of
4
5
Bluetooth Link is highlighted.
Press SELECT.
2
each other.
press
once to call the last number
Handsfree is highlighted. Press SELECT.
dialled. Press the multifunction button
again to end the call.
®
When you first activate Bluetooth the
You will be asked to temporarily power
®
phone will ask for the device name of your
phone. You can accept the default name or
on Bluetooth . Press YES.
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your phone’s additional features
8
When you have an active call on
your phone you can transfer it to your
®
Bluetooth headset.
To transfer a call from your phone to
your headset:
1
2
Open the boom on your headset to
activate the auto transfer feature.
Press the multifunction button and the
call will be transferred from your phone to
your headset.
personalise
your phone
®
To disconnect your Bluetooth link:
To end the connection between your phone
and the headset, simply close the boom.
Note: In some countries there may be
®
restrictions on using Bluetooth devices.
Check with your local service provider.
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personalise your phone
personalise your phone
■
always be alerted to a call or
a text message in the most
appropriate way
Alarms
To change the layout of your wallpaper,
select Layout then choose from Centre,
Tile, or Fit-to-screen.
setting a phone theme
■
■
■
■
Data Calls
Ringer IDs
Key Volume
Reminders
A phone theme consists of a set of image
and sound files with a specific theme eg
event or cartoon character that you can
apply to your phone. A theme typically
consists of a wallpaper image, screen
saver and ring tone. You can also
download and install additional themes
to your phone.
1
2
3
Press STYLES.
change your colour style
Select Style and press CHANGE.
Choose from:
select a wallpaper
You can personalise your phone screen
by changing the colour.
■
Loud
■
Soft
You can change the background image
on your idle screen by choosing a new
wallpaper.
■
Vibrate
To change the colour:
■
Vibe & Ring
■
Vibe then Ring
1
2
Press , then scroll to and
select Settings.
To set a theme on your phone:
■
Silent
To change your wallpaper:
Personalise is highlighted.
Press SELECT.
1
2
Press . Scroll to and select
Multimedia, then Themes.
Select the theme of your choice and
press OK.
4
5
Scroll down to Detail and press
CHANGE.
1
2
Press , then scroll to and
select Settings.
3
4
Scroll to and select Skin.
Scroll to a style and press SELECT
to change the colour.
You can change any of the following
alerts:
Personalise is highlighted.
Press SELECT
■
Ring Volume
3
4
5
Scroll to and select Wallpaper.
Select Picture and press CHANGE.
Scroll through the available wallpapers
and press SELECT.
■
Calls
■
Text Msgs
■
Answerphone
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personalise your phone
personalise your phone
To download a theme using
select a screensaver
To control the display brightness:
To set the display timeout:
Micro-Browser:
When your phone is not in use you
can display a colourful screensaver.
You can also set the time delay, before
the screensaver comes on.
1
2
Press . Scroll to and select Settings.
Select Initial Setup, then scroll to
Brightness.
1
2
3
Press . Scroll to and select Settings.
Select Initial Setup, then Display Timeout.
Set the amount of time for the
display to turn off when no activity
is detected.
1
Press . Scroll to and select
Orange World.
2
3
Select Browser.
3
Use scroll keys to choose the level
of brightness and press OK to confirm.
To download a picture, sound or
theme, highlight the file, press
SELECT then press STORE.
To select a screensaver:
To adjust the backlight:
To download applications from the web:
1
2
Press . Scroll to and select Settings.
Personalise is highlighted.
Press SELECT.
1
2
3
Press . Scroll to and select Settings.
Select Initial Setup, then Backlight.
Set the amount of time your display
and keypad backlights stay on.
1
2
Press , scroll to and select Settings.
Select Java Settings, then Java
App Loader.
3
4
Scroll to and select Screen Saver.
Press SELECT.
3
Follow the prompts to connect your
phone to the computer when asked.
Picture will be highlighted. Press
CHANGE. Scroll to the picture you
want as your screensaver and
press SELECT.
5
Scroll to Delay and press CHANGE
to set your required time delay.
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9
.
manage
your time
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manage your time
manage your time
set the time and date
Note: You can set up to 5 separate alarms.
To check your calendar settings:
keep track of your time and finances
Your V545 has a built-in calculator.
To use the calculator:
To set your phone’s time and date:
use your phone’s organiser to remind
yourself of important events
1
2
Press
while you are in
your calendar.
1
2
3
Press . Scroll to and select Settings.
Select Initial Setup.
Scroll to Setup and press SELECT.
Choose from:
Your V545 has a built-in calendar so
you can keep track of important meetings
you need to attend. You can save up to
20 appointments.
■
Time and Date is highlighted. Press
SELECT.
Default: allows you to view you
1
Press . Scroll to and select Office
Tools.
calendar by week or month.
■
4
Scroll to the date or time and press
CHANGE, then enter the new date or
time and press OK.
Daily begin: allows you to set the
2
3
Select Calculator.
time your calendar notes begin.
Use the number keys to enter numbers,
the arrow keys to scroll to the calculation
type you want and the press Equals for
your answer.
■
To add an appointment:
Delete after: allows you to the time
for deletion of events.
■
To set your phone’s alarm clock:
1
2
2
3
Press . Scroll to and select Office
Tools.
Reminder: allows you to choose
between Always of Delayed if off.
1
2
Press , scroll to Office Tools and select
Alarm Clock.
Select Calendar and highlight the day of
the event.
To use the currency converter:
Scroll to New Alarm clock and press
Select. Enter the details of your alarm and
then press OK.
Press the navigation key, then press
and select New.
1
Press . Scroll to and select Office
Tools, then Calculator.
Enter the event details and then
press OK.
2
3
Press
and select Exchange Rate.
3
4
Use the scroll keys to enter alarm details:
Press OK to confirm.
Enter the exchange rate of the currency
you want to convert and press OK
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manage your time
10
4
5
Press
and select Convert Currency.
Enter the currency you want it converted
to and press Equals.
have fun on
your phone
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have fun on your phone
have fun on your phone
when you have time to spare, why
not test your gaming skills against
your phone
wap games
download games and applications
To open a downloaded game or
application:
You can access a great selection of games
on your phone using your wap connection.
These games are different to the
Your phone is preconfigured with Java™
technology. This allows you to download
Java™ games and applications to your
phone via Orange World, which you can
then use and update wherever you are.
1
2
Press
.
With the full colour screen and excellent
sound quality, gaming on your V545 is
more fun than ever. You can also
Scroll to Games & Apps, highlight the
game/application you want to launch
and press Select.
downloadable games, as they require you to
be connected while you are playing.
download new games to play from
Orange World when you’ve completed the
games we’ve already put on your phone.
To play games on Orange World:
To download a Java™ game or
application:
1
2
Open the Orange World homepage by
scrolling right in the Home screen.
Then Java Settings followed by Java
App Loader and follow the prompts to
connect your phone to the computer.
To play a game:
1
2
3
Select the game or application you
want to download.
1
2
Press . Scroll to Orange World and
press Browser.
Follow the on-screen prompts for
downloading.
Highlight the game you want to play
and press SELECT, then DWNLOAD.
All downloading applications will be
stored in your Multimedia menu.
Note: You will be charged the standard
Orange World access charge while you
are connected and playing games.
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11
International
services
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International services
International services
What are the international dialling
codes I need to add to numbers
when I am calling to or from the UK?
Orange International services for
pay monthly customers
Note: The availability of this service will be
pay monthly check list before
you travel
dependent on the partner network
supporting Text Messaging and
MultiMedia Messaging.
Whether it’s two weeks in the sun or a
quick business trip, take Orange with you
when you go abroad and have the
reassurance that it’s the affordable way to
keep talking.
1
Call customer services on 159 from your
Orange phone or 07973 100 159 from
any other phone to activate your phone
so you can make and receive calls
country
code
Austria
+43
When travelling abroad, always try to
keep safety at the front of your mind.
Belgium
+32
Cyprus
+357
+45
abroad. Roaming needs to be activated
at least 24 hours before travelling abroad
and it only has to be activated once.
If you want to use Answer Fax abroad
you must have it activated on your
Denmark
France
1
For safety and security, always pack
your Orange phone in your hand
luggage and switch it off before
boarding a plane.
+33
You can call or send text messages or
photo messages from abroad by simply
adding the international dial code before
the number you call or text.
Germany
Greece
+49
2
+30
Italy
+39
2
Let others know you are abroad so
they can expect a different ring tone
when they call you or they might hear
a recorded message in a foreign
language if you are out of coverage.
account at least 24 hours before you
leave the UK. Call 150 from your Orange
phone or 07973 100 150 from any other
phone for details. The availability of this
service is dependent upon the partner
network which you are logged into.
If you have Line 2 we recommend that
you divert all Line 2 calls to your
Orange Answer Phone before you
leave as this service is not available
Luxembourg
Netherlands
Northern Cyprus
Portugal
+352
+31
If you call or send a text or photo
message abroad from the UK it makes
sense to use your Orange phone.
Orange’s low fixed price rates make it
simple to work out exactly what you will
be charged, so now you can stay in touch
around the world.
+905
+351
+353
+34
Rep. of Ireland
Spain and islands*
Sweden
3
+46
UK
+44
*includes the Canary and Balaeric islands.
while you are abroad.
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International services
International services
4
5
Remove any temporary bars on
international calls using the menu options
on your phone.
Orange International services for pay
as you go customers
pay as you go check list before
you travel
How do I know which countries
I can call from and to using my
Orange phone?
Set up any diverts on your Orange phone
before you leave the UK as you will not
be able to do it when you are abroad.
Refer to Chapter 4 for more information
on call diverts.
Whether it’s two weeks in the sun or a quick
business trip, take Orange with you when
you go abroad and have the reassurance
that it’s the affordable way to keep talking.
1
Remove any temporary bars on
international calls using the menu options
on your phone.
Call the Information line on 450 from
your Orange phone or 07973 100 450
from a landline. You can also
2
Top up your Talk Time by:
go to www.orange.co.uk to obtain an
up-to-date list of roaming destinations.
■
Credit or debit card
6
7
Make sure you pack your charger and a
three-pin adaptor so you can charge your
phone while abroad.
You can call or send text messages or photo
messages from abroad by simply adding the
international dial code before the number you
call or text.
Register your card 72 hours before you
go and you can then call 450 from your
Orange phone to top up your talk time.
When travelling abroad, always try to keep
safety at the front of your mind.
■
Make sure that the frequently used
numbers in your phonebook are saved
with the International dialling codes you
need, ie, +44 minus the leading zero from
the area code for calls back to the UK.
Orange Top-up Swipe Card
Before you go, use your Orange Top-up
Swipe Card to top up; in the UK they’re
available in any Orange shop and
If you call or send a text or photo message
abroad from the UK it makes sense to use
your Orange phone. Orange’s low fixed price
rates make it simple to work out exactly what
you will be charged, so now you can stay in
touch around the world.
1
2
For safety and security, always pack
your Orange phone in your hand luggage
and switch it off before boarding a plane.
Let others know you are abroad so they
can expect a different ring tone when
they call you or they might hear a
wherever you see the Top-up symbol.
■
Orange vouchers
Note: The availability of Orange products and
services when roaming is dependent upon
the partner network.
Buy £20 and £50 vouchers from any
Orange shop or high street stockist.
Note: Orange Top-up vouchers are not
currently available abroad. Only UK
vouchers will be redeemed.
recorded message in a foreign language if
you are out of coverage.
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International services
International services
3
4
Make sure you pack your charger and a
when you go abroad, you need to
using your Answer Phone abroad
using GPRS abroad
three-pin adaptor so you can charge your select the partner network to use
phone while abroad.
While abroad, you can use your Answer
Phone as easily as you do when in the UK.
If you use GPRS abroad you may need to
manually select the network you use to
ensure that you are roaming on a network
that supports GPRS Roaming.
Make sure that the frequently used
Orange has partnerships with a range of
networks in a variety of countries.
When you go abroad, you need to tell your
phone to select a network.
numbers in your phonebook are saved
with the international dialling codes you
need, ie, +44 minus the leading zero from
the area code for calls back to the UK.
1
2
Simply press and hold the 1 key.
You will be connected to your
Answer Phone. Now just press:
Call customer services on 150 from your
Orange phone, or 07973 100 150 from any
other phone, to get an up-to-date list of
foreign operators that support GPRS
Roaming and the tariffs applicable to the
service plan.
1
2
3
4
Press . Scroll to and select Settings,
then select Network.
Note: The availability of Orange products and
services when roaming is dependent upon
the partner network.
1
2
3
7
8
9
#
to listen to your message again
to save your message
to delete your message
to rewind 10 seconds
Scroll to Available Networks and
press SEARCH.
Your phone will automatically search for
local networks and list the results.
Highlight the network you want to
use and press VIEW then, REGISTER
to connect.
to skip to the next message
to fast forward 10 seconds
to return the call
You can connect to GPRS services as if you
are in the UK when you use it abroad.
For more information call Orange customer
services on 150 or, if you are a pay
as you go customer, on 451 from your
Orange phone.
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12
ensure your
phone is secure
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ensure your phone is secure
■
■
Orange Care
To get Orange Care call 150 if you are a
If this can’t be avoided, please
make sure it’s locked in the boot or
glove compartment.
To speed up your claim make a note
pay monthly, or 450 if you are a pay as
you go customer.
of the key facts before calling, eg, time
of theft, where you lost it, how it got
damaged and what the damage is,
steps taken to recover your phone and
any other relevant details. You must
provide any assistance and/or
Life’s difficult enough, without having to
worry about the expense and hassle of
replacing your phone.
■
■
Never loan your phone to
Note: Orange Care includes insurance
and warranty which is subject to terms
and conditions and exclusions as
stated in Chapter 14. You should read
these carefully.
someone else.
Don’t leave your phone on transport,
for instance busses, planes or trains.
With Orange Care you get:
■
Worldwide cover for 12 months against
information that Orange reasonably
requests in connection with the
replacement of your phone.
loss, theft, accidental or malicious
damage and handset breakdown.
How to claim:
■
■
■
A replacement phone of the same
protecting your phone
Report the loss, theft or damage to
Remember, if your phone is stolen or
model despatched within 24 hours of
our acceptance of your claim, to any
UK address.
Orange as soon as possible.
maliciously damaged we need a crime
reference number or a lost property
number if it is lost.
■
Accidents happen – which is why we offer
Orange Care. However, we do ask that
you take good care of your phone and
follow just a few basic steps to help
protect your phone:
Loss, theft or malicious damage
claims must be reported to the police
■
■
■
The same number and the same service
immediately (or as soon as possible
Once your claim is accepted and the
on your replacement Orange phone that
you enjoyed on your old one, so you’re
never out of touch for long.
within 24 hours of discovery).
administration fee of £15 is paid,
Orange will despatch your
■
To make a claim or to have your
phone barred to prevent unauthorised
use simply call Orange customer
services on 07973 100 150, or if you
are abroad call +44 7973 100 250.
replacement phone. Please see the
Orange Care terms and conditions for
more information.
■
■
Great value cover for £5 per month.
Don’t leave your phone unattended in
a public place.
■
Don’t leave your phone in a vehicle.
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■
Small Business customers opening an
Orange account receive Orange Care
free of charge for the first 12 months.
Small Business customers will receive a
free replacement for their lost, stolen and
damaged phones, sent out within 24
hours of our acceptance of your claim.
to 1111. To increase your phone’s
To activate your SIM Card PIN:
To change your SIM Card PIN:
security you can change the PIN to a
number only you know.
1
Press . Scroll to and select Settings,
then Security.
1
2
3
Press . Scroll to and select Settings.
Scroll to Security and press SELECT.
Scroll to New Passwords and press
Select, then scroll to SIM PIN and
press CHANGE.
2
3
Scroll to SIM PIN and press CHANGE.
On is highlighted, press SELECT. Enter
your four digit PIN, this is preset to
1111. Press OK
What if I enter the wrong PIN?
If you enter an incorrect SIM Card PIN or
PIN2 three times in a row, your SIM Card
will block. You will need a PUK (personal
unblocking key) to unblock your SIM Card.
4
5
Enter your current PIN and press OK.
Enter your new PIN code and press
OK. Enter the new code again and
press OK.
manufacturer’s warranty
Note: If you enter an incorrect PIN
code, three times in a row, your
SIM Card is disabled and your phone
displays SIM Blocked.
If you do not have Orange Care you still
receive a 12-month manufacturer’s warranty
which covers you against phone faults.
Please call 150 for more details.
Call customer services on 07973 100 150
if you are a pay monthly customer or
07973 100 450 if you are a pay as you go
customer for details on how to unblock
your phone.
To turn your phone on once SIM Card
ensure that only authorised people
can use your phone
PIN is activated:
Do not attempt to guess the PUK code. If
you enter your PUK code incorrectly 10
times in a row, you will permanently block
your SIM Card and you may have to
return your phone to Orange.
1
2
When you switch your phone on,
Enter PIN will appear in your display.
Enter the four-digit PIN Code and
press OK.
If your phone’s SIM Card PIN is activated,
a four-digit PIN (Personal Identification
Number) will be requested each time you
switch your phone on. This PIN is preset
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13
security code protects your phone
against unauthorised use
What are the security codes for?
Your Orange phone comes with a number
of preset security codes. Each code
controls one of your phone’s features. Use
the table below to identify which code you
need to activate each feature.
The security code can be set to activate
when a different SIM Card is used in your
phone, to prevent unauthorised use. The
security code is preset to 0000.
reference
security feature
preset code
1
2
3
Press . Scroll to and select Settings.
Select Security.
SIM Card PIN (PIN1)
Fixed dialling (PIN2)
Call barring
1111
1111
1111
12345
Select the level of protection you would
like for your phone. Choose from:
Lock code
■
Phone Lock
Enter the unlock code to use your
phone, or to answer a call or read a
new message.
■
Call Barring
■
SIM PIN
■
■
Lock Application
New Passwords
Lock an application so the unlock
code has to be entered to use
the application.
Change any of the security codes.
■
Fixed Dial
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reference
reference
■
safety
operate at a higher power level than is
If you don’t have a personal handsfree
kit or personal handsfree car kit, stop
and park your vehicle safely with the
engine off before using your phone,
although never on a motorway slip road
or hard shoulder even if it is urgent.
Do not store or carry inflammable
liquids, gases or explosive materials in
the same compartment as your phone,
its parts or accessories and always
store your phone safely and securely.
You should always use a phone holder
in your car to secure your phone safely.
Never place the phone on the
Accessories Hotline on 0500 178 178 or by
visiting your local stockist.
needed. As with any other radio
transmitting equipment, you are advised
that for the satisfactory operation of your
phone and for your own safety, you should
use your phone only in the normal
operating position.
1
network services
The mobile phone described in this guide is
approved for use on the Orange network. A
number of features included in this guide
are called Network Services. These are
special services that you can arrange
through Orange. Before you can take
advantage of the Network Services, you
must subscribe to them through Orange.
Instructions for these services are included
in this guide.
4
car kit installation
■
Only qualified personnel should install or
service the personal handsfree car kit or
the phone in a vehicle. Faulty installation
or service may be dangerous and may
invalidate any warranty which may apply
to the unit.
■
3
using your Orange phone in
a vehicle
■
Safety comes first, and is the ultimate
responsibility of the driver. Therefore:
For vehicles equipped with an air bag,
remember that an air bag inflates with
great force. Do not place objects,
including both installed or portable
wireless equipment, in the area over the
air bag or in the air bag deployment
area. If a personal handsfree car kit is
improperly installed and the air bag
inflates, serious injury could result.
Check regularly that all mobile phone
equipment in your vehicle is mounted
and operating properly.
■
■
Orange recommend that you do not use
your phone when driving, unless you are
using a wired personal handsfree kit or
personal handsfree car kit.
2
everyday use of your phone
passenger seat or where it can break
loose in a collision or sudden stop.
Hold your phone as you would any other
telephone, with the antenna pointing up
and over your shoulder. If your phone has
an extendible antenna, extend it fully. Do
not touch the antenna unnecessarily when
the phone is switched on, as this will affect
call quality and may cause the phone to
■
If you need to make or receive a call
and you have a personal handsfree kit
or personal handsfree car kit, make sure
it is done sensibly using speed dialling
or voice activation where possible, and
keeping calls brief and to a minimum.
Remember: Always give your full attention
to driving. There is a personal handsfree kit
and personal handsfree car kit available for
most Orange phones which you can
■
purchase separately by calling the Orange
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reference
Your mobile phone is a low power radio
transmitter and receiver. When it is
switched on, it receives and sends out
radio frequency (RF) signals. Most modern
electronic equipment is shielded from RF
signals. However, RF signals may affect
improperly installed or inadequately
shielded electronic systems in motor
vehicles (eg electronic fuel injection,
electronic anti-lock braking, electronic
speed control or air bag systems, etc).
Check with the manufacturer or its
representative regarding your vehicle. You
should also consult the manufacturer of any
equipment that has been added to your
vehicle.
6
emergency calls
When making an emergency call,
Note: Official emergency numbers (e.g
If your phone offers the features listed
below, and if you have restricted or barred
outgoing calls from your phone, calls to
emergency numbers (999 or 112 in the UK)
may still be possible. The features are:
remember to give all the necessary
999, 112 or other official emergency
number) may vary by location. However,
only one official emergency number is
programmed into your phone, which may
be incorrect if you are using your phone
overseas. Please check with our Partner
Network abroad for the emergency number
that is used in that location. Your Orange
phone, like any mobile phone, operates
using radio signals, mobile and fixed line
networks which cannot always guarantee
connection in all conditions. Therefore
never rely solely upon your mobile phone
for essential communication such as
medical emergencies. Do not hang up
during an emergency call until you are told
to do so by the operator.
information as accurately as possible.
Remember that your phone may be the
only means of communication at the scene
of an accident - do not cut off the call until
given permission to do so by the operator.
■
Restricted dialling lists
■
Call barring
■
Fixed dialling lists
7
one touch emergency dialling
■
Calls to closed user groups
If your phone supports preprogrammed
one touch emergency dialling, using the 9
key to call the emergency number may not
be possible when you have restricted or
barred outgoing calls from your phone. This
depends on the type of restriction you have
chosen, and the type of barring option you
have selected.
■
Keypad locking
Ensure the phone is switched on and in
service. Give your location to the operator.
To make an emergency call:
1
If the phone is not on, switch it on.
Check for adequate signal strength.
From the main display key in the
emergency number for your location (eg
999, 112 or other official emergency
number).
5
fuse replacement
■
Always replace a blown fuse with a fuse
of the same type and size. Never use a
fuse of a higher rating.
2
One touch emergency dialling does not
operate when certain other features are in
use (such as keypad locking and others).
Note: When using voice dialling you must
say the name exactly as you said it when
you recorded it, which may be difficult in,
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reference
reference
for example, a noisy environment or during
an emergency. Do not rely solely upon
voice dialling in all circumstances.
9
pacemakers
10 hearing aids
12 aircraft safety
■
Pacemaker manufacturers recommend
that a minimum separation of 16 cm (6
inches) be maintained between a
handheld phone and a pacemaker to
avoid potential interference with the
pacemaker. These recommendations
are consistent with the independent
research of and recommendations of
Wireless Technology Research. Users
with pacemakers should therefore:
Certain hearing aids can be interfered with
by your mobile phone. If this occurs, please
consult the hearing aid manufacturer.
Using your phone while in the air is
prohibited. Switch off your phone before
boarding any aircraft. The use of mobile
telephones in an aircraft may be dangerous
to the operation of the aircraft, disrupt the
mobile telephone network, and is illegal.
Note: A valid SIM Card must be inserted in
your phone in order to make emergency
calls. Pay as you go customers do not need
to have talk time available, but need to have
used the phone in the previous six months.
11 other medical equipment
Operation of any radio transmitting
equipment, including mobile phones, may
interfere with the working of other
Note: Failure to observe this instruction
may lead to suspension or denial of Orange
phone services to the offender, or legal
action or both.
inadequately protected medical devices.
Consult a physician or the manufacturer of
the medical device if you have any
8
operating environment
■
Remember to follow any special regulations
in force in any area, and always turn off
your phone wherever it is forbidden to use
it, or when it may cause interference or
danger. When connecting the phone or any
accessory to another device, read its user
guide for detailed safety instructions.
Always keep your phone at least 20
cm (8 inches) away from your
pacemaker when the phone is
switched on.
questions. Always switch off your phone in
health care facilities when any regulations
posted in these areas instruct you to do so.
13 explosive materials
■
You are advised to switch off your phone
■
Never carry your phone in your
when at a petrol station or other refuelling
point. You must observe restrictions on
the use of radio equipment in fuel depots
(fuel storage and distribution areas);
chemical plants or where blasting
operations are in progress.
breast pocket.
■
Use the ear opposite to the
Do not connect incompatible products.
pacemaker to minimise the potential
for interference.
■
Switch off your phone immediately
if you suspect that interference is
being caused.
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■
■
■
■
Areas with a potentially explosive
14 general safety information
phone after each use to ensure that any
confidential information cannot be
accessed by anyone using your phone.
Parts of the phone are magnetic.
Metallic materials may be attracted to
the phone. Always secure the phone in
its holder because metallic materials
may be attracted by the earpiece.
Do not place credit cards or other
magnetic storage media near the
phone, because information stored on
them may be erased.
Do not charge the battery when either
of your phone’s covers are removed.
Keep the phone and all its parts and
accessories out of children’s reach.
Your phone is not water resistant.
Keep it dry. Precipitation, humidity and
all types of liquids or moisture can
contain minerals that will corrode
electronic circuits.
■
atmosphere are often but not always
clearly marked. They include: below
deck on boats; chemical transfer or
storage facilities; vehicles using liquefied
petroleum gas (such as propane or
butane); areas where the air contains
chemicals or particles, such as grain,
dust or metal powders; and any other
area where you would normally be
advised to turn off your vehicle engine.
When changing your phone’s cover,
always switch off the power and
disconnect the phone from the charger
or any other device. Always store the
phone with the covers attached. Never
use a phone without a cover.
■
■
■
Remember to always make backup
copies of all important data.
■
■
Your phone must be switched on to
access games, ring tone composer,
calendar, calculator, wap, infrared, timer
and other similar features. Do not
switch your phone on when mobile
phone use is prohibited or when it may
cause interference or danger.
Do not use your phone in dusty, dirty
areas. Its moving parts can be damaged.
Your phone is powered by a
■
Note: The functioning of your phone can
be affected by localised conditions, and we
cannot guarantee coverage inside
buildings. If you have difficulty in making or
receiving calls, you should contact Orange
customer services.
Always switch your phone off in any
facility where posted notices so require.
rechargeable battery. Note that a new
battery’s full performance may only be
achieved after two or three complete
charge and discharge cycles.
15 phone and battery care
■
■
The information or services you have
accessed using wap are stored in the
cache of your phone, which is a
memory used to store data temporarily.
You should empty the cache of your
Warning: Use only batteries, charger and
accessories approved for use with this
particular phone model. The use of any
other types may invalidate any approval or
warranty applying to the phone, and may
be dangerous.
The battery can be charged and
discharged hundreds of times but it will
eventually wear out. When the operating
time (talk time and standby time) is
noticeably shorter than normal, it is time
to buy a new battery.
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■
■
■
■
■
■
Temperature extremes may affect the
ability of your battery to charge: allow it
to cool down or warm up first.
Never use any charger or battery which
is damaged or worn out.
Keep all SIM Cards out of
When you disconnect the power cord of
any accessory, including the charger,
grasp and pull the plug, not the cord.
For good operation times, discharge
an NiMH battery from time to time by
leaving your phone switched on until it
turns itself off.
Do not store your phone in cold areas.
When it warms up (to its normal
temperature) moisture can form inside
the phone which may damage
electronic circuit boards.
children’s reach.
Use your phone battery only for its
intended purpose, and never use any
charger or battery which is damaged
or worn out.
■
■
Always unplug the charger when not in
use. Do not leave the batteries
connected to the charger for longer
than a week, since overcharging may
shorten its lifetime. If left unused, a fully
charged battery will discharge itself over
time.
■
Never allow the battery terminals to
short circuit, as this can cause damage
to the battery or to the connecting
object (a short circuit can occur if a
metallic object such as a coin, clip or
pen causes direct connection between
the + and - terminals of the battery).
Therefore, always take adequate
precautions when carrying a spare
battery in a purse or pocket.
All of the above suggestions apply equally
to your phone, battery, charger or any
accessory. If any of them is not working
properly, contact Orange customer services
on 07973 100 150 or, if you are a pay as
you go customer, on 07973 100 451, from
any other phone for assistance.
■
■
■
Do not attempt to open the casing on
your phone or its battery. Non-expert
handling may damage it.
Do not drop, knock or shake the phone.
Rough handling can break the internal
circuit boards.
■
■
Do not paint your phone as this can
clog its moving parts and prevent
operation.
Do not use harsh chemicals, cleaning
solvents, or strong detergents to clean
your phone. Wipe it with a soft cloth
slightly dampened in a mild soap and
water solution.
radio waves and
your phone
Only use the antenna supplied or an
approved replacement antenna.
Unauthorised antennae, modifications
or attachments could damage the
phone and may violate regulations
governing use of mobile phones.
■
Batteries must be recycled or disposed
of properly and according to your local
regulations, and must never be
disposed of in household waste. Never
dispose of batteries in a fire.
Specific absorbtion rate, or SAR, is an
internationally accepted way of measuring
how much radio frequency (RF) energy is
absorbed by the body when a mobile
phone is used.
■
Do not store it in hot areas. High
temperatures can shorten the life of
electronic devices, damage batteries
and warp or melt certain plastics.
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All phones on the Orange network are
designed by the phone manufacturers to
comply with the relevant recommendations
and standards. Orange believes that new
and existing customers should be fully
informed about SAR.
paperwork
(excluding pay as you go) or to send you
information on products and services
which may be of particular interest to you.
From time to time, we may pass
send a cheque each month. To set up a
Direct Debit payment call 150 from your
Orange phone.
14-day phone return
The 14-day phone return only applies to
new phones and excludes upgrades and
reconditioned phones. If you are unsatisfied
with our service in any way, you can return
your phone within 14 days of purchase,
and we will reimburse you the cost of
purchase and your connection charge. All
we request is that you pay for the calls
you’ve already made and a percentage of
the monthly subscription. Simply fill in the
form supplied with your phone and take it
along with your phone to your stockist. You
should retain the form for your records.
information about you to third parties or
government agencies. Full details are
given in the terms and conditions booklet.
If you're a pay as you go customer you can
combine control with peace of mind,
topping up from as little as £10 a month to
£100. You can change or cancel your
Direct Debit anytime, just give 14 days
notice. To set up a Direct Debit payment
call 450 from your Orange phone .
The SAR value for your Motorola V545 is
1.26w/kg.
Please call Orange customer services on
07973 100 150 or, if you are a pay as you
go customer, on 07973 100 451 if you do
not wish to receive any marketing materials
related to Orange and its services, or if you
do not wish us to pass on your details to
any other reputable organisations for sales
and marketing purposes.
Note: The SAR value for your phone has
been provided to Orange by the
manufacturer. By acting as facilitator for
conveying this information to our
customers, Orange is fulfiling its duty as a
responsible retailer.
allowing access to your Orange account
It can sometimes be useful for someone
else to have access to your account, for
example if you have more than one Orange
phone in your name. As an account holder
you can choose to allow information only
access and access which will allow
data protection
direct debit
We will use the personal information you
supply us to help manage your Orange
account efficiently, for example, to assist
in handling queries, sending bills
Paying by Direct Debit is a convenient way
to pay. If you're a pay monthly customer
you will still be sent a detailed monthly
statement but won't have to remember to
changes to be made. Please call customer
services who will send you a form.
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Orange useful booklets
any second line activated on your
2
insurance terms
2.4 The following paragraphs describe the
conditions and cover provided under
the terms of this Insurance which
forms part of a master policy arranged
by HSBC Insurance Brokers Limited
on behalf of Orange. This Insurance is
subject to the terms and conditions of
the master policy, a copy of which can
be obtained from HSBC Insurance
Brokers Limited. Requests should be
made in writing, stating your Orange
phone number.
If you would like to receive a free booklet
containing useful information on an Orange
product or service call Orange Customer
services on 07973 973 150 or, if you are a
pay as you go customer, 450 from your
Orange phone.
Orange phone. (Orange Care only
applies to approved and Orange
branded phones).
2.1 Orange Personal Communications
Services Limited (Orange) is monitored
by HSBC Insurance Brokers Limited
which is a member of the General
Insurance Standards Council.
1.3 To check whether your chosen service
plan includes Orange Care or requires
Orange Care to be purchased as an
optional extra please call 150 from
your Orange pay monthly phone or
07973 100 150 from any other phone.
Small Business customers should call
345 from their Orange phone or
07973 100 345 from any other phone
and Business Solutions customers
should call 158 from their Orange
phone or 07973 100 158 from any
other phone. Pay as you go
2.2 Orange is authorised by the insurer to
collect premiums, to accept or decline
claims, to arrange repairs and issue
replacement phones on behalf of the
insurer. For the purposes of this
Insurance “phone" means handset,
standard battery, SIM card and
charger, originally supplied as part of
the standard package.
Orange Care terms
and conditions
1
interpretation
1.1 In these terms and conditions
Insurance refers to the provisions of
clause 3 and Warranty to the
3
cover for lost stolen and
damaged phones
provisions of clause 7, together
Insurance and Warranty are referred to
as Orange Care.
2.3 The Insurance is arranged with an
authorised insurer whose details are
available upon request to HSBC
Insurance Brokers Limited, Quay
West, Trafford Wharf Road,
Your phone which must be in your
possession or in the possession of an
authorised user is insured worldwide subject
to the terms and conditions of the Insurance
policy (see clause 6.14 in respect of
customers can purchase Orange Care
by calling 450 from their Orange
phone or 07973 100 450 from any
other phone.
1.2 Orange Care is subject at all times to
the provisions of these terms and
conditions and does not apply and
cannot be purchased in relation to
Manchester, M17 1PL.
conditions outside the United Kingdom). If
your phone (or parts there of) is lost, stolen
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reference
or damaged you will be entitled to a
replacement or repair “free of charge” subject
to payment of the administration fee as
detailed in clause 9.6, subject to compliance
with all the following terms and conditions of
the policy. For your information an authorised
user is the Orange registered customer, other
users officially notified to Orange by the
customer and authorised by Orange, the
registered customer’s spouse/partner,
members of his/her immediate family, all of
whom would normally reside at the registered
customer’s address and employees of the
registered customer who use the phone with
permission of the customer.
3.2 Your claim must be reported to
3.4 Lost, stolen or damaged antennas will
be repaired/replaced, where
4.1.3 improper maintenance, repair or
modification;
Orange as soon as possible but in any
event not more than 24 hours after
you discover the loss, theft or
damage. In respect of claims arising
outside the United Kingdom please
refer to Clause 6.14. To make a claim
you must provide the following:
3.2.1 the crime reference number in
respect of theft or malicious
appropriate, free of charge once only.
3.5 You or any authorised user of the
phone must at all times act with due
care in looking after the phone and take
all reasonable precautions to safeguard
it against loss, theft or damage.
4.1.4 defective materials or
workmanship covered by the
manufacturer’s warranty;
4.1.5 breakdown of or interruption to
the network service;
4.1.6 loss of use or consequential
loss of any kind;
4
exclusions
4.1.7 cosmetic damage which does
not impair the normal functions
of the phone;
damage claims or the lost
4.1 A replacement or repair will not be
provided under the terms of the
Insurance where the loss or damage
is caused by or consists of:
4.1.1 normal wear and tear or
deterioration, depreciation,
rusting or oxidisation,
property reference number if
the phone has been lost;
4.1.8 loss of or theft of items left
unattended in a public place;
4.1.9 theft of items from an
unattended vehicle unless the
item was in a locked boot or
locked glove compartment
and the vehicle itself was
securely locked;
3.2.2 full details of how the loss, theft
or damage occurred; and
3.1 Loss, theft or malicious damage
claims must be reported to the Police
immediately but in any event within 24
hours of discovery of the occurrence.
In respect of claims arising outside the
United Kingdom please refer to
3.2.3 any other information and
evidence as may reasonably be
requested by Orange regarding
the cause of loss or damage.
atmospheric or climatic
conditions or other gradually
operating cause;
3.3 Orange will arrange repair or
replacement on behalf of the insurers.
4.1.2 confiscation or detention;
Clause 6.14.
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4.1.10 any wilful act, neglect or failure
to take reasonable care by you
or any authorised user or any
wilful act or neglect carried out
at the direction or instigation of
you or any authorised user;
4.1.11 disregard of manufacturer’s
and/or operating instructions;
4.1.12 damage resulting from pressure
waves caused by aircraft or
other aerial devices travelling at
sonic or supersonic speeds;
4.1.13 war and hostilities;
4.1.16 loss or theft of a phone from
5
premium payment
There is no entitlement to any
temporary premises is covered
only where there is evidence of
forcible and violent entry or exit.
4.2 A replacement or repair will not be
provided if:
Insurance cover will cease if any premium is
not paid on the due date unless such delay
is due to a processing error by any clearing
bank or similar. Your phone will not be
replaced or repaired if any sum is due by
you to Orange.
monetary settlement under the terms
of the Orange Care Insurance policy.
6.4 The Insurance period will be unaffected
by the replacement of your phone and
will continue to apply from the date the
Insurance first came into force.
4.2.1 Orange has reason to believe
you have made a fraudulent
claim;
6.5 Should you find a phone that you
have reported lost or stolen before
you have received a replacement, you
must report this to Orange
6
general
4.2.2 you do not make reasonable
efforts to recover any lost or
stolen items;
6.1 It is a condition of this policy that the
replacement of any phone will only be
made with an Orange product.
immediately so that the delivery of the
replacement can be cancelled. If you
fail to do so we reserve the right to
impose a charge for any attempt to
deliver the replacement.
4.2.3 the phone is not registered and
connected to the Orange
Wherever possible, reasonable efforts
will be made to ensure that the
4.1.14 loss, destruction or damage in
Northern Ireland due to civil
commotion unlawful or wanton
act committed maliciously in
connection with any unlawful
association;
network in your name;
replacement phone is of the same or
similar specification.
4.2.4 at the time of loss, theft or
damage the phone was not
being used or in the possession
of you or an authorised user.
6.2 Replacement phones may be supplied
from refurbished stock that have been
tested and are fully functional.
6.6 When a replacement phone has been
supplied due to accidental or
malicious damage the original phone
must be returned to Orange.
4.1.15 radioactive contamination;
6.3 In the event of a claim you are only
entitled to repair or replacement (at
the option of Orange) of your phone.
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6.7 When a replacement phone has
been supplied because of loss or
theft, if the original phone is
6.10 Orange may at its option require you
practicable after you discover loss theft
or malicious damage. A replacement
phone will not be sent to you until you
return to the United Kingdom.
at prevailing replacement phone
to return your phone for examination
before a replacement is supplied.
6.11 If Orange has reasonable cause to
believe you have made a fraudulent
claim your cover will be cancelled.
6.12 You must provide any assistance
and/or information that Orange
prices. The charge for any
replacement phone so supplied will be
applied to your Orange account.
6.18 Orange will use its reasonable
endeavours to dispatch any
subsequently recovered it must be
returned to Orange as it is the
property of the insurer.
6.15 Where a replacement phone is issued
under the warranty the original phone
must be returned to Orange.
6.8 If there is reason to believe that you
have not taken reasonable care of
your phone any claim may be referred
to Chartered Loss Adjusters in order
to carry out a special investigation into
the circumstances of the claim. No
free replacement or repair will be
provided unless and until the adjusters
confirm your claim is acceptable
under the terms of the policy
replacement phone to you within 24
hours of agreeing to issue such
replacement, however, for reasons
beyond our control this may not
always be possible.
6.16 You may be charged the
reasonably requests in connection
with the replacement of your phone.
6.13 A replacement item will be refused or
you will be charged for any
recommended retail price of any
battery charger or antenna returned to
Orange which is shown not to be that
originally supplied with the phone or of
any phone returned to Orange which
is shown to have been deliberately
damaged.
6.19 Orange will arrange with you a place
and time period for any replacement
phone to be delivered, on payment of
the administration fee detailed in
clause 9.6. We reserve the right to
impose a delivery charge if you are
unavailable for the delivery as agreed.
6.20 Any replacement phone received
under either clause 3 or clause 7 will
not attract a further period of
replacement if you have not complied
with the terms of the Insurance policy
and of Orange Care.
6.14 If your phone is lost or stolen or
maliciously damaged whilst you are
abroad you must report the loss or
theft to the relevant local authority and
to Orange as soon as possible but in
any event as soon as reasonably
6.17 If your phone is lost or stolen, or
maliciously or accidentally damaged
so that it is no longer operable and
such lost theft or damage falls outside
these terms and conditions then
Orange may entirely at its discretion
agree to sell you a replacement phone
6.9 If Orange believes that you have
persistently failed to take reasonable
care of your phone your cover will be
cancelled.
Insurance or warranty. For the
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avoidance of doubt (subject to the
provisions of clause 6) the periods
stated in clauses 8.1, 9.1 and 10.2 as
appropriate will continue to apply from
the date such cover originally came
into effect.
7.1.1 it has been used in accordance
and Warranty will remain in effect for a
period of 12 months, unless you
switch to a different service plan as
indicated in clauses 11.2 and 11.6.
8.2 Orange Care cover may be purchased
separately once the initial period of 12
months has expired.
12 months. Your confirmation of
with the operating instructions;
7.1.2 any repairs which may have
been, or are to be undertaken
have been arranged by Orange;
7.1.3 you have complied with the
foregoing terms and conditions;
7.1.4 the Orange phone is registered
and connected to the Orange
network in your name;
Insurance cover will be sent to you
within 30 working days after the end
of the month in which cover becomes
effective.
9.2 Premiums will be invoiced monthly by
Orange on behalf of the Insurer on
your Orange account and must be
paid along with your Orange charges.
9.3 Premiums may be varied at any time
and will be effective 90 days after you
have been notified in writing or other
durable form, unless the premium is
varied at the annual renewal date of
the policy. If your premium is
6.21 Any claim accepted under Orange
Care purchased as an optional extra
with your Pay Monthly service plan
will be subject to an administration
fee. See clauses 9.6, 9.6.1, and
9.6.2. for details
8.3 Where phones share an Orange
Group service plan then each phone
will be covered separately.
7.2 This Warranty is an extra benefit and
is additional to your legal rights;
7.3 Batteries only have a 12-month
warranty.
9
term & payments – pay monthly
Service Plan with optional
Orange Care
7
warranty - defective materials or
workmanship
9.1 Where you are connected to a service
plan which requires Orange Care to
be purchased as an optional extra the
Insurance and Warranty will come into
force 24 hours after you call to
7.1 If your phone (or parts thereof)
becomes defective due to faulty
materials or workmanship Orange will
(at its option) repair or replace it at no
charge (on payment of the
8
term & payments - Service Plan
inclusive of Orange Care
increased you may terminate this
policy on not less than 10 days notice
(before your bill date). If you do not
give notice within one month of
8.1 Where you are connected to a service
plan which includes Orange Care the
Insurance and Warranty will come into
force when you register the phone on
the Orange network. The Insurance
request cover or 24 hours after we
receive your written request for cover
and will each have a minimum term of
notification of any increase you will be
taken to have accepted the increase.
administration fee, if applicable, as
detailed in clause 9.6) provided that:
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9.4 In the event that any tax payable on
premiums should be increased or any
new tax imposed then such increase
or new tax may be passed onto you.
9.5 Where phones share an Orange
Group service plan then Orange Care
must be purchased separately for
each phone.
9.6.1 The administration fee will not
the minimum term and it will not be
necessary for the notice to expire on
your bill date but in such event you
will not be entitled to a refund of any
premiums paid.
10.1 When you are connected to a pay as
you go service plan which requires
Orange Care to be purchased as an
optional extra the premium must be
paid in advance.
be payable in respect of a claim
for defective material or
workmanship of a new phone
(including standard battery and
charging unit but excluding
9.8 Orange will negotiate renewals of the
Insurance policy on your behalf and
may change Insurer. The Insurer and
Orange may vary the terms of the
policy from time to time but will give
you 90 days notice of any such
10.2 The policy only applies to approved
and branded Orange pay as you go
phones and may be purchased for
any phone within the current pay as
you go range. If you pay by credit
card or debit card the policy will
come into force 24 hours after your
call to request cover. If you pay by
cheque then the policy will come into
force within 24 hours of clearance of
your cheque. The Insurance and
warranty within the policy will each
have a term of 12 months. Your
confirmation of Insurance cover will
be sent to you within 30 working
days after the end of the month in
which cover becomes effective.
reconditioned and/or second
hand phones) where the
9.6 Any claim accepted under Orange
Care will be subject to an
defective material or
workmanship has been brought
to Orange’s attention within 6
months of the date of purchase
of the phone.
administration fee charged to your
account in advance of any repair or
replacement being undertaken.
Details of the current administration
fee are available on request from
Orange and are published in our
periodically updated price guide. The
administration fee is subject to change
and is payable in respect of all
changes. If your rights under the
policy are restricted or removed you
may terminate Orange Care on giving
not less than 10 days notice ending
on an invoice date. If you do not give
notice within one month of notification
of any changes you will be taken to
have accepted the changes.
9.6.2 For the avoidance of doubt the
administration fee is not
refundable.
9.7 You may terminate Orange Care on or
after the minimum term by giving not
less than 10 days notice before a bill
date. As a concession, if you are also
terminating your Orange account then
you may terminate Orange Care within
accepted claims made under Orange
Care with the exception of those set
out in clause 9.6.1.
10 term and payments – pay as you go
Service Plan
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10.3 You may request that the policy is
terminated at any time during the 12
month period in which event Orange
will refund to you a pro rata proportion
of the premium for the balance of
each complete month remaining of
that period unless you have already
made a claim on the policy in which
event no refund will be due.
monthly service plan which requires
Care will automatically cease. Orange
will refund to you a pro rata proportion
of the premium for the balance of each
complete month remaining of that
period unless you have already made
a claim on the policy in which event no
refund will be due.
11.7 In the event that you wish to switch
Orange Care to be purchased as an
optional extra the inclusive Orange
Care will automatically cease.
from a pay monthly service plan for
which Orange Care has been
purchased as an optional extra Orange
Care will automatically cease but in
such event you will not be entitled to
any refund of premiums paid.
11.3 In the event that you wish to switch
from a pay monthly service plan which
requires Orange Care to be purchased
as an optional extra to a pay monthly
service plan which includes Orange
Care then from the date such
11.5 In the event you switch from a pay as
you go service plan to a pay monthly
service plan which includes Orange
Care then from the date such
12 claims
12.1 To make a claim under this
Insurance you should call 150 from
your Orange pay monthly phone or
07973 100 150 from any other
phone if you are a pay monthly
customer. Pay as you go customers
should call 451 from their Orange
phone or 07973 100 451 from any
other phone. Small Business
11 switching between Service Plans
11.1 In the event that you wish to switch
from one pay monthly service plan to
another both of which include Orange
Care, or, from one pay monthly
switching takes effect you will be
covered by Orange Care for the
switching takes effect you will be
covered by Orange Care for the
unexpired balance (if any) of any
period under clause 8.1 calculated
from the day your phone was first
registered on the Orange network.
11.6 In the event you switch from a pay
monthly service plan inclusive of
Orange Care to a pay as you go
service plan Orange Care will
unexpired balance (if any) of any
period under clause 8.1 calculated
from the day your phone was first
registered on the Orange network.
11.4 In the event that you wish to switch
from a pay as you go service plan for
which Orange Care has been
service plan to another both of which
require Orange Care to be purchased
as an optional extra then Orange Care
will continue unaffected.
customers should call 345 from their
Orange phone or 07973 100 345
from any other phone and Business
Solutions customers should call 158
11.2 In the event that you wish to switch
from a pay monthly service plan which
includes Orange Care to a pay
purchased to a pay monthly service
plan which requires Orange Care to be
purchased as an optional extra Orange
automatically cease.
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from their Orange phone or
07973 100 158 from any other
phone. Your claim will be handled
fairly and promptly.
from any other phone and Business
13.5 Insofar as general Insurance products
are concerned Orange is monitored
by HSBC Insurance Brokers Limited
who are members of the General
Insurance Standards Council.
Age Restricted Services
Solutions customers should call 158
from their Orange phone or
any Services which are specified for use
only by customers over a specific age.
Bar
07973 100 158 from any other phone.
13.2 If your queries or complaints regarding
this Insurance are not satisfied, you
can in the second instance write to
Product Insurance, Orange PCS,
Senhouse Road, Darlington, DL1
4YG.
12.2 In certain circumstances, particularly
where there is a dispute over your
claim Orange may refer the matter to
independent Chartered Loss Adjusters
for investigation and review.
a block placed by us on some or all of the
Services you normally use (except for calls
to emergency services). It may include us
restricting the Service whereby you will
automatically be re-directed into Orange
when you attempt to make an outgoing call
from your Device
pay monthly terms
and conditions
1
definitions
13 complaints
13.3 If you are not satisfied with the way a
complaint has been dealt with you
should write to HSBC Insurance
Brokers Limited, Quay West, Trafford
Wharf Road, Manchester, M17 1PL.
13.4 If you remain dissatisfied, HSBC
Insurance Brokers as a member of the
General Insurance Standards Council
is also a member of a registered
independent dispute resolution
The following words and expressions shall
have the following meanings:
Accessories
13.1 If you have any queries or complaints
regarding this Insurance you should in
the first instance address this to
Orange. Call 150 from your Orange
pay monthly phone or 07973 100 150
from any other phone. Pay as you go
customers should call 451 from their
Orange phone or 07973 100 451 from
any other phone. Small Business
customers should call 345 from their
Orange Phone or 07973 100 345
Billing Date
the day on which your billing statement will
be issued after you have been connected.
Charges
Products approved by Orange which you
use in conjunction with your Device. They
include (without limitation) batteries,
chargers, car kits, headsets and carry
cases.
all charges for Services, as published in our
periodically updated Price Guide. These
include any reasonable administration
charges.
Account
our records of your payments and
outstanding Charges, plus your
personal details.
scheme. They will advise you how you
can contact this scheme.
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Connection
Deposit
Network
Registration
the process of giving you access to a
Service. "Disconnection" and "Re-
connection" have corresponding meanings.
Content
refundable amount that Orange may ask
you to pay before we Connect or Re-
connect you to the Network or before
providing any Service.
the electronic communications system by
which Orange makes Services available in
the United Kingdom.
our acceptance of your application for
Services and our record of your data and
any User data prior to Connection.
"Register" has a corresponding meaning.
Roaming
Orange Additional Services
information, communications, images and
sounds, software or any other material
contained on or available through the
Services.
Device
optional Services (including but not limited
to Roaming, International Calling, Premium
Rate Services and Content provided by
Orange) which may cost extra whether they
are supplied in conjunction with Service
Plans or outside Service Plans.
Orange
a mobile telephone, device or data card
(excluding Accessories) which is approved
by Orange for connection to its Network.
Line One and Line Two
An optional Service that allows you to use
your Device on other operators' networks,
usually in foreign countries.
Contract
Services
these terms and conditions which are
binding on both you and Orange for each
Device you connect to the Orange
Network.
Line One is the primary means by which
you have access to the Services. Line Two
is a second line on the same Device with its
own phone number.
Network and other Services, including
Orange Additional Services, provided or
procured by us for you to use.
Service Plan
Orange Personal Communications Services
Limited, or any organisation that may
succeed it as the assignee of this Contract.
Referred to in this Contract from time to
time as “we” “us” or “our”.
Customer Communication
Minimum Term
a number of products which shall include
but not be limited to bundles of airtime,
text, and/or Orange Additional Services
and/or additional discounts offered by
Orange for an agreed monthly or other
periodic payment.
information made available to you by
Orange which provides information on
Orange Services. It may be made available
on your Device or provided electronically or
distributed with new Devices or in mailings
to some or all Orange Customers.
the minimum period for the supply of
Services as specified in your Service Plan
commencing on the date of Registration;
where no period is specified in the Service
Plan a minimum period of 12 months from
the date of Registration will apply.
Price Guide
a list of our current Charges which is
updated from time to time and is available
from us upon request.
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SIM
Minimum Term and thereafter you
fault-free service. Please note that:
3.1.1 the quality and availability of
Services may sometimes be
affected by factors outside our
control, such as local physical
obstructions, atmospheric
3.2.2 the speeds at which data is
a card or other device which shall for the
avoidance of doubt include a USIM which
contains your personal telephone number
and which is programmed to allow you to
access the Network.
have limited rights to terminate your
Contract during the Minimum Term as
described in Section 4.
downloaded being affected.
3.3 Any coverage maps are our best
estimate but not a guarantee of
service coverage, which may vary
from place to place.
what happens when the minimum
term ends
Suspension
conditions, other causes of radio
interference, features or
the temporary disconnection of Services.
“Suspend" has a corresponding meaning.
User
2.2 After the Minimum Term ends, we will
continue to supply you with Services
as normal until your Contract is
terminated in any of the ways
described in Section 4.
Services may sometimes be
affected by maintenance and
upgrading
functionality of your Device, the
number of people trying to use
the network at the same time,
and faults in other
you, or another person named by you,
who is authorised to incur Charges to
your Account.
3.4 The Network and the Services may
from time to time require upgrading,
modification, maintenance or other
works. These may result in some or all
of the Services becoming temporarily
unavailable. In such cases, we'll do
everything we can to keep the period
of non-availability to a minimum.
However, some interruption may be
inevitable.
telecommunication networks to
which the Network is connected
3.1.2 the quality of our Services may
not be at its best inside
3
provision of Services
2
your Contract and the Minimum
Term
what we aim to provide in the UK
3.1 We will take all reasonable steps to
make the Services available to you at
all times. The Services are only
buildings or below ground.
your Contract runs for at least the
Minimum Term
3.2 When you move outside the Orange
enhanced service area this may result in:
3.2.1 the call being terminated if you
are on a video call
2.1 For each Device you own, your
Contract starts on the date of
available within the range of the base
stations that make up our Network.
We cannot guarantee a continuous
Registration and will continue for the
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suspension of Services
3.5 We may suspend some or all of the
Services you use, without giving you
notice, if:
3.5.3 a complaint has been made
3.5.7 we are required by the
emergency services or other
government authorities to
messages we may monitor or record
communications. Where we have
good reason to believe such
against you. The complaint will
be thoroughly investigated, and
Services will remain suspended
until we know the results of that
investigation. Any complaint
you make will similarly be
suspend your Services.
communication is unsolicited you
agree we may but are not obliged to
block such communication.
3.5.1 we have good reason to believe
that you haven't complied with
one or more of the terms of
your Contract
3.6 You will remain liable for all monthly or
other periodic Charges during any
period of Suspension.
thoroughly investigated
roaming Services outside the UK
3.9 Roaming relies on the
3.5.2 you don't pay your bill within
the time stipulated in Condition
6.2; we reserve the right to
place a Bar on some or all of
the Services from your Device
(with the exception of calls to
the emergency services). This
Bar will remain in force until
you've paid everything you owe
us. At our discretion, we may
charge you for Reconnection
and removal of the Bar
3.5.4 we have good reason to believe
that your mobile phone number
is being used for fraudulent or
improper purposes
suspension of Orange Additional
Services
telecommunications systems of
foreign networks, over which we have
no control. We cannot therefore offer
any guarantees about Roaming
services.
3.7 We reserve the right to change,
suspend or withdraw part or all of any
Orange Additional Service on giving
reasonable notice.
3.5.5 we suspect on reasonable
grounds that information has
been supplied to us without the
knowledge of the person
3.10 If you use Services from a country
outside the UK your use of the
Services may be subject to different
laws and regulations that apply in that
other country. Orange is not liable for
your failure to comply with those laws
or regulations.
monitoring the Services you use
3.8 For the purposes of good
named or that an application is
unauthorised or contains false
particulars
management and security and to
make sure we follow your instructions
correctly and to improve our service to
you through training of our staff, or to
monitor instances of unsolicited
3.5.6 you notify us that your Device
has been lost or stolen
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Storage and transmission of
information on our Network
3.11 We may establish limits concerning
the use of the Services, for example
the maximum size of an email
message that may be sent or receive
and the maximum capacity allocated
to you for storage of Content on the
Network which you access via the
Services.
access to the Services and Content
that the Content is of satisfactory
quality, fit for a particular purpose,
suitable, reliable, accurate, complete,
secure or is free from error.
3.18 Accessing the Internet, which is not a
secure environment, or using third
party services may leave you
3.14 Under no circumstances will Orange,
or any of the other parties involved in
the provision of Orange Content, be
liable for any losses, damages, costs
or expenses arising from or in any way
connected with any errors, defects,
interruptions, malfunctions or delays in
Content or the provision of Content.
Orange agrees to rectify any such
problems in the Content which are
notified to Orange as soon as Orange
reasonably can. If you do notice a
fault or error in the Content, please
notify the fault to Orange.
vulnerable to unwanted programs or
material or viruses that may be
access to the third party services
and the Internet
downloaded to your Device without
your knowledge which may give
unauthorised access to, or damage,
your Device and the information
stored on it. Orange is not liable or
responsible in any way for such
unauthorised access, damage to or
loss of information on your Device.
3.16 We have no control over the value or
quality of goods, services or Content
offered by third parties on or through
the Services. As a result we cannot be
responsible or liable in any way for,
and do not endorse, any of these
goods, services or Content.
3.12 You agree that Orange has no
responsibility for the deletion,
corruption or failure to store any
Content maintained or transmitted by
the Network.
3.17 The Services may be used by you to
access websites and networks
Age Restricted Services
3.13 While Orange has no responsibility to
monitor the use of the Services if you
exceed the use limits we reserve the
right to refuse to store or send
Content on your behalf.
3.15 Orange accepts no liability for the
loss, late receipt or non-readability of
any download, transmission or other
communications. The Content, which
is obtained from a large range of
3.19 You are not permitted to access our
Age Restricted Services (if any) if you
are below the age specified to access
the Services. If you are allowed to
access the Age Restricted Services by
virtue of the fact that you are the
specified age or older you must not
worldwide. Orange accepts no
responsibility for the Content or services
in respect of these and you agree to
conform with the instructions issued by
those websites and networks relating to
your use of those services.
sources, is supplied to you on an “as
is” basis and Orange does not warrant
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show or send Content from the Age
Restricted Services to anyone below
the specified age. If you let anyone
under the specified age use your
Device, you must ensure you
deactivate access to the Age
Restricted Services.
terminating your Contract during
terminating your Contract because
Orange has changed its terms
4.3 You may also terminate your Contract
if we vary its terms, resulting in an
excessive increase in the Charges or
changes that alter your rights under
this Contract to your detriment. In
such cases you would need to give us
at least 14 days’ written notice prior to
your Billing Date (and within one
month of us telling you about the
changes). However this option does
not apply if:
4.3.2 the variations we have made
have been imposed on us as a
direct result of new legislation,
statutory instrument,
the Minimum Term
4.2 You may terminate your Contract
before the Minimum Term has expired
if you pay us:
government regulation or
4.2.1 all Charges that are due, plus
4.2.2 a lump sum equivalent to the
total of all the monthly or other
periodic Charges still remaining
on your initial Minimum Term
agreement (except in the
licence; or
4.3.4 the variation relates solely to an
Orange Additional Service, in
which case you may cancel that
Orange Additional Service in
accordance with Condition 15.1.
4
your rights to terminate this
Contract
terminating your Contract after the
Minimum Term
circumstances set out in
Conditions 4.3 and 15.1). You'll
be entitled to a rebate of 5% of
that total if you terminate your
Contract up to and including
the first day of the last month of
the Minimum Term.
terminating your contract because
Orange is no longer able to provide
access to the Network
4.1 You may terminate your Contract to
expire at anytime after the Minimum
Term by giving us at least one
4.3.1 we have increased the Charges
by an amount equal to or less
than the percentage increase in
the All Items Index of Retail
4.4 If, for reasons beyond our control,
we are no longer able to provide
Network Services, we will at our
discretion either:
month's notice. You are free to restore
your Contract throughout this notice
period, should you change your mind.
Prices published by the Central
Statistical Office in the Monthly
Digest of Statistics in any 12-
month period; or
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4.4.1 make arrangements for you to
be supplied with equivalent
4.5.2 you fail to pay any of your bills
4.5.5 in addition, we may terminate
your Contract at any time after
the Minimum Term has expired
by giving you at least one
4.6.2 you haven't complied with one
or more of the terms of your
from Orange on time
4.5.3 we have good reason for
believing that any information
you have given us is false or
misleading
Services by another network at
no extra cost to you, or
Contract and do not correct the
breach within 7 days of being
asked by us in writing to do so.
4.4.2 accept written notice from you
that you wish to terminate your
Contract. In such cases we will
refund any pre-paid Charges
that have not been used up.
month's written notice.
4.5.4 you become insolvent within
the meaning of Section 123 of
the Insolvency Act 1986, or
bankrupt, or make any
termination of your contract by
Orange without written notice
4.6 We reserve the right to terminate your
contract immediately at any time in
respect of any or all of the Devices
owned by you, in whole or in part
without notice to you if
termination and Line Two
4.7 Termination of your Contract for any
reason connected with Line One will
result in automatic termination of
Line Two.
termination of your Contract
by Orange
arrangement with creditors or
go into liquidation or become
subject to an administration
order or a receiver is
4.5 We may terminate your Contract
immediately at any time in respect of
any or all the Devices owned by you,
in whole or in part, by giving you
written notice if:
5
effect of Termination of
the Agreement
4.6.1 we have good reason for
believing that you have
appointed over any of your
assets or if we have good
reason for believing that you
are unable to pay the Charges
breached Conditions 6.4.2,
5.1 When this Agreement is terminated,
your Device will be Disconnected and
you will no longer be able to use the
Services.
6.4.3, 6.4.4, or 6.4.5, 6.4.8,
4.5.1 you fail to pass any credit
assessments which we may
reasonably consider to be
6.4.9, 6.4.10, or 6.4.11 or
necessary from time to time
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what to do after Termination of
your Contract
charge will be included on your first
6.1.2 You must make your payment
when you receive your invoice
and by one of the payment
methods stated on your invoice
subject to clause 6.3. However
we may also submit an interim
bill or require an immediate
payment if we think you have
exceeded a reasonable limit on
your Account.
6.3 Ordinarily we will accept payment of
Charges by credit card, debit card,
cheque, direct debit and electronic
transfer, but we reserve the right to
refuse any payment method if we
have reasonable cause to believe
such payment will be dishonoured.
6.3.1 We reserve the right to charge
an administration fee each
invoice. Charges in respect of
Services not supplied directly by us,
eg Roaming, may be invoiced several
months in arrears. VAT will be added
to all invoices at the relevant rate
where applicable. Payment is due
when you receive your invoice.
6.1.1 You will be responsible for
paying all Charges on your
5.2 Termination of your Contract is subject
to you paying us any money you owe
us and us paying you any money we
owe you. After termination, it is your
responsibility to cancel any direct
debits, standing orders, credit card
mandates or other authorisations you
may have given for periodic payments
to be made to us by third parties.
month for payments not made
by direct debit.
Account, whether or not they
have been accrued by you
penalties for overdue payments
6.2 If payment is not made within 14 days
of its due date, we may charge
interest on all sums outstanding at the
rate of 2% above the base rate of
National Westminster Bank. This
interest will be charged on a per
annum basis calculated daily.
6.3.2 We may arrange for invoices to
be issued by a third party on
our behalf. Invoices issued by
such third party shall be binding
on you and payment of such
invoices in full to the third party
will be a valid discharge of your
liability to pay such invoices
6
your responsibilities
personally. You will also be
responsible for any
when your payments are due
extraordinary costs incurred in
administering your Account,
including collecting any
6.1 Ordinarily we will invoice you monthly
in advance for monthly charges which
are non-refundable and monthly in
arrears for call and message charges,
but we reserve the right to amend the
invoicing period and submit interim
invoices to you. The Connection
payments. If your Service has
been Disconnected, either at
your request or ours, you will
remain responsible for paying
any outstanding Charges.
payment methods
under this Agreement.
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things that you agree to do
6.4 Recognising that good management
and security of the Services is
important to all Orange customers,
you agree that you will:
6.4.3 not use the Services for any
6.4.6 use only Devices and
Accessories approved for use
with the Network, and comply
with all relevant legislation or
regulation relating to their use
6.4.7 comply with any reasonable
instructions issued by us which
concern your use of the
6.4.9 not copy, modify, store,
improper, immoral, fraudulent or
unlawful purposes or for the
sending of any communication
or storing any data which is of
an offensive, abusive, indecent,
obscene or menacing nature
6.4.4 not cause, nor knowingly allow
others to cause, any nuisance,
annoyance or inconvenience,
whether to us or to any of our
customers, by any means
including the use of the
forward, publish or distribute
the Services or their Content
without our express permission
6.4.10 only use Content for your own
personal use and not for any
commercial purposes or
6.4.1 provide whatever proofs of your
identity and address we
consider reasonably necessary
from time to time. While
distribute it commercially
Services, and co-operate with
us in our reasonable security
and other checks (which may
include us making phone calls
to you)
6.4.11 not to re-sell, re-supply or
otherwise distribute the Services
or Devices without the prior
photocopy or fax copies are
usually acceptable we do
reserve the right to request the
original document
written agreement of Orange
6.4.12 not to circumvent the Age
Restricted Service mechanisms.
6.4.2 keep confidential, and not
disclose to any third party,
your Account password or any
personal identification code,
number or name issued by us
permitting access to the
Network for persistently
6.4.8 not send or upload anything
that is copyright protected
(unless you have permission) or
which in any way breaches the
intellectual property rights of
any third party
sending unsolicited
communications without
7
multiple users
reasonable cause
6.4.5 not act in a way, whether
knowingly or otherwise, which
will impair the operation of the
Network or any part of it, or put
it in jeopardy
7.1 Where there are one or more Users
other than you under your Contract,
you remain responsible :
Services
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7.1.1 for ensuring the Services are
used in accordance with this
Contract; and
Service Plan
9.1.2 any individual applying as a
member of a company is of full
contractual capacity and is able
both to pay for the Services he
or she has requested and to
meet his or her other
reinstate the Services unless we have
grounds to terminate. You
8.3 You may not have a higher Service
Plan on Line Two than you have on
Line One.
acknowledge that you will have no
claim against us in respect of any delay
or Disconnection caused as a result of
the operation of this Condition.
7.1.2 for all Charges incurred to your
Account by those Users.
9
information supplied by you
8
Line Two - limitations on usage
obligations under your Contract
the details you give us must
be correct
10 credit assessments
Suspension of Services
9.1.3 You will also tell us if your
details change.
8.1 If we Suspend Services on Line One,
Services on Line Two will automatically
be Suspended also.
9.1 By applying for Registration or for
Orange Additional Services, you
undertake to provide your correct
name, address and other factual
information. You also confirm that:
9.1.1 the person stated to be
authorised to sign for a
your application is subject to
credit status
what happens if we suspect the
details you give us aren't correct
9.2 If we suspect, on reasonable grounds,
that information has been supplied to
us without the knowledge of the
10.1 All applications for Registration and
Orange Additional Services are
subject to credit assessment before
we can connect you to the Network.
In considering your application we will
search your record at the licensed
credit reference agencies. They will
add to your record details of our
search and your application. We will
use credit scoring or other automated
decision making systems when
electronic messages
8.2 It is not possible to send electronic
messages on Line Two. This shall
include but not be limited to, text,
video and multi media messages.
company or firm is duly
person named, or that an application is
unauthorised or contains false
authorised
particulars, we may delay Connection
or Suspend Services to your Device
while we investigate further. Following
our investigation, we will Connect or
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assessing your application. If our
assessment of you does not meet our
normal requirements we reserve the
right to decline to Connect you or to
supply Orange Additional Services or
to decide an appropriate credit limit
on your Account. Alternatively, we
may ask you to lodge a Deposit with
us before we Connect you. If you
believe our assessment of you is
incorrect, we will review your eligibility.
However, we cannot accept
10.2 We will also check your details with a
10.2.4 check your identity to prevent
money laundering, unless you
10.4 Please contact us if you would like
details of these credit reference and
fraud prevention agencies from whom
we obtain and to whom we pass
information about you. You have a
legal right to this information.
fraud prevention agency who will
record details of any false or
inaccurate information provided by
you where we suspect fraud. We or
other organisations may use and
search these records to:
furnish us with other
satisfactory proof of identity.
10.3 We may also disclose details of how
you conduct your Account to such
agencies. The information will be
used by other credit grantors for
making credit decisions about you
and the other members of your
household, for fraud prevention, debt
recovery, money laundering
10.2.1 help make decisions about
credit and credit related
11 deposits
services, for you and members
of your household
deposits are held for 12 months
11.1 We may request a Deposit from you:
a) before Connection
10.2.2 help make decisions on motor,
household, credit, life and other
insurance claims, for you and
members of your household
10.2.3 trace debtors, recover debt,
prevent fraud, and to manage
your Accounts or insurance
policies
responsibility for the accuracy of
information provided from the
prevention, tracing debtors and
Account management. For these
purposes we or they may make
further searches. Although these
searches will be added to your record
they will not be shared by others.
b) before making Orange Additional
Services available to you, or
c) before reinstating the Services after
Suspension, or.
databases of credit reference
agencies. Nor can we accept any
liability for the consequences of our
declining to Connect you.
d) if you fail to pass any credit
assessments which we reasonably
consider to be necessary from time
to time
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11.2 Deposits will be held for 12 months
from the date of receipt and then
refunded upon request. We do not
pay interest on Deposits. If you owe
us money, we may set off Deposits
against the amount due to us. If
there is a balance left over in such
cases, we will remit this to you or
credit your Account.
circumstances, however, we may
Roaming Services. However, after the
Minimum Term we will lift this
either of these options, please let us
know in writing. Your mobile phone
number and the approximate location
of your Device will always be sent if
calling the emergency services.
charge for replacing it. We reserve the
right to recall any SIM Card from you
at any time to enhance or maintain the
quality of the Services.
restriction at your request, provided all
your payments of Charges are up to
date and you pay the current
administration charge. The software
in the SIM Card and the Device is
either owned by or licensed to Orange
which grants you a non-exclusive
licence to use it for accessing the
Services for the duration of your
Contract and not otherwise.
what to do if your SIM Card is lost,
stolen or damaged
14 Devices
12.2 You must inform us immediately if the
SIM Card supplied to you is lost,
stolen or damaged. You will remain
liable for all Charges incurred until you
do so. We will send you a
your Device is not a part of your
Contract
12 SIM Card
14.1 Your Device and Accessories are
acquired by you outside the terms of
your Contract.
it's your responsibility to keep your
SIM Card safe
replacement SIM Card as soon as
reasonably practicable, but we reserve
the right to charge you for doing so.
13 directory and Caller id
12.1 Any SIM Card we supply to you
remains our property, but it is your
responsibility to keep it safe. SIM
Cards are easily damaged and should
be handled with care. We will replace
free of charge any SIM Card found to
be defective through faulty design or
workmanship. In any other
15 changes to your Contract
what to do if you want your number
to remain private
we reserve the right to make
changes to your Contract
your SIM Card and other networks
12.3 The SIM Card supplied with your
Device enables the Device to work on
our Network only with the exception
of Devices which can access
13.1 We will enter your Orange number in
Orange and third party directories,
and our Network will allow the display
of your Orange number on receiving
Devices. If you prefer not to allow
15.1 When you Register you are asked to
choose a Service Plan and to indicate
which Orange Additional Services you
require. You may switch to a higher
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Service Plan at any time. You may
switch to a lower Service Plan as
often as you like after 6 months
following your Connection to the
Network. In the event you do switch
Service Plan and add to or cancel
Orange Additional Services you must
give us not less than 10 days’ notice
before your Billing Date (subject to the
terms of any promotional offers you
have accepted). We do, however,
reserve the right to vary the terms of
this Contract from time to time and to
make changes to your Service Plan.
We acknowledge that if we do
notice within one month of our
offer of any Orange Additional Service,
will apply to it, subject to any special
promotional offer made by us and
accepted by you.
a)
b)
included in a mailing addressed
to you
notifying you of any change(s), you will
be taken to have accepted the
change(s).
by voicemail, email text or other
form of electronic message
sent by us to your Device
communicated directly by any
means.
15.2 In exceptional circumstances a
government authority may require the
reallocation or change of phone
numbers in which case we may have
to change your mobile phone number
for the Services
16 Customer Communication
c)
please read all the information
we send you
17 assignment of Contract and change
of ownership of Device
16.1 We update our Customer
Communication from time to time.
Information on various topics is mailed
to Customers with their monthly billing
statements and is available on request
from us. You are asked to read your
Customer Communications and to
keep those which are mailed to you
until they are superseded. We regard
you as having been given any
information if it is:
new services
your Contract is personal to you
17.1 Your Contract is personal to you and
you may not assign it. However, we
may at our discretion (not to be
15.3 We are continuously enhancing our
existing Services as well as adding
new services, particularly Orange
Additional Services. Charges for, and
any special terms and conditions
attached to, Orange Additional
Services will be notified in Customer
Communication. The terms of your
Contract, including Charges current
on the date when you take up the
increase the Charges, withdraw
Orange Additional Services or
unreasonably withheld) allow you to:
a) nominate a User other than yourself
while you remain primarily liable to
us under your Contract
introduce new mandatory Charges -
or if your contractual rights are
affected to your detriment - you may
terminate your Contract in accordance
with Condition 4.3. If you do not give
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b) terminate your Contract on short
notice if you have transferred title to
your Device to a new customer
who has Connected the Device to
our Network.
a) not the fault of the other party
b) direct physical damage to or loss
of property resulting from our
breach of contract or negligence
while providing Services.
19 general
b) indirect and/or not reasonably
foreseeable
changes to your Contract
c) loss of business, profits, savings,
revenue, use or goodwill, or for any
loss or corruption of data whether
caused to the other party through
any breach of your Contract or any
matters arising under it. Neither
party excludes liability for negligent
acts or omissions causing death or
personal injury to any person.
19.1 Subject to Condition 15, your
Contract may be varied or amended
only by the express mutual agreement
of both parties. A party seeking to rely
on such variation or amendment must
produce evidence of the other party's
agreement to it.
17.2 We may assign our rights to your
Contract only if such assignment is on
terms which are at least as
factors beyond our control
18.3 We will not be liable to you if we are
unable to perform an obligation or
provide the Services to you because
of any factor outside our control,
including but not limited to Acts of
God, industrial action, default or
failure of a third party, war, terrorist
act, governmental action, or by any
act or decision made by a court of
competent jurisdiction.
advantageous to you as those set out
in your Contract.
18 liability
disclosure of information to
third parties
circumstances in which neither of
us accepts liability
maximum liability of Orange
18.2 Subject to Condition 18.1, we limit our
legal liability up to a maximum of three
thousand pounds per claim or a series
of related claims for any loss or
damage which is:
19.2 You agree to the disclosure to any
telecommunications company, debt
collection agency, credit reference
agency, credit or fraud monitoring
scheme, security agency or credit
provider of:
18.1 Except as provided in this Condition
18, neither party shall be liable to the
other, whether in contract or tort nor
otherwise, for any loss or damage
which is:
your maximum liability
18.4 Subject to Condition 18.1, your liability
is limited to payment of all outstanding
Charges due in accordance with the
provisions of your Contract.
a) direct financial loss
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a) any information relating to your
Contract, including your personal
financial information and details of
how you have performed in meeting
your obligations under your
Contract
disclose your information to our
information from our business
partners, but remember that this will
preclude you from receiving any of our
special offers or promotions or those
of our business partners.
to consent to the processing of their
personal data, and to the transfer of
their information abroad and to
receive on their behalf any data
protection notices.
service providers and agents to help
us with these purposes. We will keep
your information for a reasonable
period after your contract with us has
finished in case you decide to use
our Services again and we may
contact you about our Services
during this time.
19.5 By registering your Device on the
Network you consent to our
19.8 For details of the Orange Group of
Companies please visit our website.
b) any disclosure as may be within our
Data Protection Act registration
c) any disclosure required as a result
of an order of any court of
transferring your information to
countries which do not provide the
same level of data protection as the
UK if necessary for providing you
services you require. If we do make
such a transfer, we will put a
delivering communications to you
19.9 All notices to be served in
19.4 You consent to us sharing your
information with other companies in
the Orange Group and companies
outside the Orange Group who are
our business partners. They or we
may contact you by mail, telephone,
electronic messaging services, fax or
email to let you know about any
goods, services or promotions which
may be of interest to you. Please call
customer services if you do not wish
to receive such information from us, or
if you do not wish to receive
competent jurisdiction or by
statutory authority.
accordance with your Contract must
be served by post or facsimile. We
can in addition serve notice to you by
voicemail, email text or other form of
electronic message. They will be
deemed served 48 hours after they
are sent, or on earlier proof of
Your information
contract in place to ensure your
information is protected.
19.3 Orange or its Group companies will
use your information which you
provide to us together with other
information for administration,
19.6 You have a right to ask for a copy of
your information (for which we charge
a small fee) and to correct any
delivery. All invoices and notices
served by post will be sent to the
address given by you on Registration
unless you notify us of a change to
this address. Any waiver, concession
marketing, credit scoring, customer
services, tracking your Device and
web use preferences, and profiling
your purchasing preferences. We will
inaccuracies.
19.7 When you give us information about
another person you confirm that they
have appointed you to act for them,
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reference
or extra time we may allow you is
limited to the specific circumstances
in which it is given and does not
affect our rights in any other way.
19.12 If any of the terms in this contract are
pay as you go terms
and conditions
distributed with new Phones or in mailings
to Customers, whether or not supplied
automatically to all Customers.
pay as you go Voucher
not valid or legally enforceable the
other terms will not be affected. We
may replace any term that is not legally
effective with a similar term that is.
The following words and expressions shall
have the following meanings:
a voucher representing the cash value of
airtime allowing access to the Services
which must be paid for in advance which
expression includes airtime purchased
direct from Orange by credit or debit card.
Network
disputes between you and us
19.10You may request that disputes
between you and us are referred to
arbitration under our Code of Practice
for Consumer Affairs. We will supply a
copy of our Code of Practice for
Accessories
Orange company details
19.13 Our Company Registration Number is
2178917 and our Registered Office is
at St James Court, Great Park Road,
Almondsbury Park, Bradley Stoke,
Bristol, BS32 4QJ.
goods designed for use with but not part of
Phones and approved by Orange, including
(without limitation) batteries, chargers, car
kits, headsets and carry cases.
Charges
the public telecommunications system by
which Orange makes Services available in
the United Kingdom.
Consumer Affairs to you on request.
the charges for pay as you go as published
in our periodically updated list of charges
(defined herein as ‘Price Guide’)
Connection
miscellaneous
governing law
Orange
19.11 If either party delays or does not take
action to enforce their rights under
the contract this does not prevent
either party from taking action later.
19.14 Your Contract is to be interpreted in
accordance with the Laws of
England and Wales.
Orange Personal Communications Services
Limited, and any successor in business or
assignee.
the process we carry out to enable your
phone to access the Services.
'Disconnection' and ‘Re-connection' have a Phone
corresponding meaning.
mobile telephone (excluding Accessories
Literature
but including charging unit and SIM which
remains the property of Orange) approved
by Orange for connection to its Network.
printed matter providing information on
Services published by Orange and
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Price Guide
User
works required for security reasons),
or may be affected by unforeseen
events which may result in the partial
or complete non availability of the
Services. We will use all reasonable
efforts to provide back-up Services
and to keep all such periods of non
availability to a minimum but some
interruption may be inevitable. You
Register in the knowledge of this and
accept our obligation to carry out
works from time to time in the
2.4 We may Suspend the Services in
publication listing our current Charges,
updated from time to time.
Registration
you or another person notified by you to us
as authorised to use your Phone.
whole or part at any time without
notice if you do not comply with any
of these terms and conditions or if any
money owed by you to us, whether in
relation to Services or not, remains
unpaid.
our acceptance of your application to
register individual pay as you go Voucher,
Register has a corresponding meaning.
Roaming
2
provision of services
2.1 We will use reasonable efforts to make
the Services available to you at all
times. The Services are available only
within the range of base stations
2.5 We shall investigate all complaints
made whether by or against you and
reserve the right to Suspend the
Services if a complaint has been
made against you pending the results
of investigation of the complaint.
a service which allows you to use your
Phone on other operator’s networks,
usually in foreign countries.
Services
which form the Network. Quality and
availability of the Services may be
affected by factors outside our control
such as local physical obstructions,
atmospheric conditions and other
causes of radio interference or faults
in other telecommunication networks
to which the Network is connected.
2.2 The Network and the Services may
from time to time require upgrading,
modification, maintenance and other
works (including but not limited to
Network and other services, provided by us
and made available for your use.
SIM
interests of all our customers.
2.3 We may from time to time tape
conversations between you and our
customer services for training
3
pay as you go Vouchers
card or other device, bearing a unique
telephone number programmed to allow a
Phone to access Network Services.
Suspension
purposes only. For the purposes of
good management and security, we
may need to monitor the contents of
any text message you send from
time to time.
3.1 Free airtime given to the customer on
initial registration of their new pay as
you go phone (if any) shall be valid for
the periods set out in the Price Guide
and/or Customer Literature current as
at the date of Registration.
the temporary discontinuance of Services.
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3.2 In the event that the cash value of
airtime forming part of free airtime
given to a Customer in accordance
with 3.1 above is not used within the
relevant validity period stated in
Condition 3.1 such unused airtime will
be forfeited.
For the avoidance of doubt calls shall
4.1.1 you fail to comply with clause
2.4, 2.5, 5 and 6 of these terms
and conditions provided that
where such failure is capable of
remedy you have not taken
such remedial steps as we shall
have required within 7 days of
our giving you notice of such
failure; or
abusive, indecent, obscene or
menacing nature;
include but not be limited to voice
calls, data calls and text messaging.
On disconnection your mobile
5.1.2 not cause, nor knowingly allow
others to cause, any nuisance
annoyance or inconvenience
whether to us or to any of our
customers which shall include
the use of the Network for the
persistent sending of
telephone number will be reassigned.
On reconnection you will be assigned
a new mobile telephone number.
Any remaining credit on your pay as
you go Voucher will be reinstated if
you reconnect. You can reconnect
your phone without having credit on
your pay as you go Voucher.
3.3 Notwithstanding that you use all of a
pay as you go Voucher or that the free
airtime given to a Customer in
4.1.2 for whatever reason we are
unable to provide the Services.
unsolicited communications
without reasonable cause;
5.1.3 not act in a way, whether
knowingly or otherwise, such
that the operation of the
accordance with 3.1 above expires
your Phone will continue to be
capable of receiving incoming calls for
the periods set out in the Price Guide
and/or Customer Literature current as
at the date of expiry.
3.5 No cash credits will be given for
unused pay as you go Vouchers.
Credit or Debit card payments are
subject to our policy on acceptance in
force from time to time.
5
your responsibilities
5.1 Recognising that good management
and security of the Services is
important to all Orange customers you
agree that you will:
Network or any part of the
Network will be jeopardised or
impaired;
3.4 We will disconnect your phone if
during the previous six months you
have not Registered a new pay as you
go Voucher or you have not made
chargeable calls from your phone or
received incoming calls on your phone.
4
our rights to terminate your service
5.1.1 not use the Services for any
improper, immoral, fraudulent or
unlawful purposes or for the
sending of any communication
which is of an offensive,
5.1.4 only use a Phone and
Accessories approved for use
with the Network and comply
with all relevant legislation or
regulation relating to its use;
4.1 We may Disconnect your phone and
refuse to Re-connect it at any time in
whole or in part immediately by notice
in writing to you if:
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5.1.5 comply with any reasonable
instructions issued by us
which concern your use of the
Services and co-operate with
us in our reasonable security
and other checks (which may
include us making phone calls
to you).
Customers and the Network, we may
for replacing or renewing a SIM card
in any other circumstances. We
reserve the right to recall any SIM
Card from you at any time to enhance
or maintain the quality of the Services.
7.2 You must inform us immediately in the
event that a SIM Card is damaged.
We will send you a replacement SIM
Card as soon as reasonably
and provided you pay the current
delay Connection or Disconnect
Services to your Phone while we
investigate further. If our suspicions
prove groundless we will Connect or
Re-connect Services immediately. You
acknowledge that you will have no
claim against us in respect of any
delay or Disconnection caused as a
result of the operation of this
administration charge.
8
directory and caller ID
8.1 Unless you inform us otherwise when
you Register your first pay as you go
Voucher, we may make appropriate
directory entries and our Network may
allow the display of your telephone
number on receiving handsets.
6
supplied by you
practicable but we reserve the right to
charge you for doing so.
Condition 6.2.
6.1 By applying for Registration you
represent to us that the name,
7.3 The software in the SIM and the
Phone is either owned by or licensed
to Orange which grants you a non-
exclusive licence to use it for
7
SIM Card
9
phones
address and other factual information
which you provide to us are correct.
6.2 You acknowledge that if we suspect
on reasonable grounds that
7.1 Any SIM Card we supply to you
remains our property but it is your
responsibility to keep it safe. SIM
Cards are easily damaged and should
be handled with care. We will replace
any SIM Card found to be defective
by reason of faulty workmanship or
design free of charge but may charge
9.1 Your Phone and Accessories are
acquired by you outside of the
accessing the Services and not
otherwise.
operation of these terms and
information has been supplied to us
without the knowledge of the person
named or that an application is
7.4 The SIM Card supplied with your
Phone enables the Phone to work on
our Network only. We will lift this
restriction at your request, subject to
our current policy relating to the same
conditions and, as between you and
Orange, are your property.
9.2 Any insurance or warranty relating to
your Phone must be purchased by
you separately of these terms and
unauthorised or contains false
particulars, for the protection of our
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conditions. Any insurance or warranty
arranged by us of which you may
previously have had the benefit will no
longer be valid.
the loss or theft of your Phone or if
notified of any information if it is either
included in a mailing addressed to you
or in a text message sent by us to
your Phone. You are asked to ensure
that when contacting Orange
12 assignment and change of
you do so make a request on the
expiry of the 30-day period if you
do not during that period request the
re-instatement of the pay as you
go Voucher.
ownership of phone
12.1 For your security, we will not
knowingly Re-connect a Phone
owned by you to our Network at the
request of someone other than you
unless it is at least six months since
you last Registered a pay as you go
Voucher or the person requesting Re-
connection is able to correctly identify
your account password.
9.3 You must inform us immediately in the
event that the SIM Card or your
Phone is lost or stolen. In order to
take advantage of the provisions of
Condition 9.4 you may inform us if at
any time your Phone requires repair.
9.4 Upon receipt of notification under
Condition 9.3 we may at your
customer services with queries you
rely on current Customer Literature.
11.2 Orange cannot accept responsibility
for offers related to the provision of its
Services made elsewhere than in its
own advertisements or publications or
for any promises, representations,
waivers, indulgences or other
10 changes
10.1 We reserve the right to vary these
terms and conditions and the Charges
from time to time.
request Suspend Services for a
maximum period of 30 days whilst
you make arrangements to obtain an
alternative phone.
12.2 We may assign our rights and
obligations under these terms and
conditions only if such assignment is
on terms which are at least as
11 customer literature
purported variations of these terms
and conditions unless confirmed in
writing by an authorised employee of
Orange. If you are in any doubt as to
whether any statement or
11.1 We update our Customer Literature
from time to time. You are asked to
read your Customer Literature and to
keep it until it is superseded. We
9.5 In the event that you fail to make a
request as permitted by Condition
9.4 then any current pay as you go
Voucher will lapse when you report
advantageous as those set out herein.
representation is properly authorised
you should contact Orange customer
services immediately.
regard you as having been properly
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13 liability
13.2 Subject to Condition 13.1, we limit
13.4 Subject to Condition 13.1, your liability
is limited to payment of all outstanding
Charges due in accordance with the
provisions of your Contract.
14.2.1any information relating to your
Contract, including your
our legal liability up to a maximum of
three thousand pounds per claim or
a series of related claims for any loss
or damage which is:
13.1 Except as provided in this Condition
13, neither party shall be liable to the
other, whether in contract or tort or
otherwise, for any loss or damage
which is:
personal financial information
and details of how you have
performed in meeting your
13.2.1 direct financial loss.
14 general
obligations under your
13.2.2 direct physical damage to or
loss of property resulting from
our breach of contract or
Contract;
13.1.1 not the fault of the other party;
13.1.2 indirect and/or not reasonably
foreseeable.
14.1 Subject to Condition 10 these terms
and conditions may only be varied or
amended only by the express mutual
agreement of both parties and the
party seeking to rely on such variation
or amendment must produce
evidence of the other party’s
14.2.2any disclosure as may be within
our Data Protection Act
negligence while providing
registration.
13.1.3 loss of business, profits,
savings, revenue, use or
Services.
14.2.3any disclosure required as a
result of an order of any court
of competent jurisdiction or by
statutory authority.
13.3 We will not be liable to you if we are
unable to perform an obligation or
provide the Services to you because
of any factor outside our control,
including but not limited to Acts of
God, industrial action, default or failure
of a third party, war, governmental
action, or by any act or decision made
by a court of competent jurisdiction.
goodwill whether caused to the
other party through any breach
of your Contract or any matters
arising under it. Neither party
excludes liability for negligent
acts or omissions causing death
or personal injury to any person.
agreement to it.
14.3 All notices under these terms and
conditions will be sent to the address
given by you on Registration unless
you notify us of a change to this
address. Any notice from us to you
will be deemed served 48 hours after
posting or an earlier proof of delivery.
14.2 You agree to the disclosure to any
telecommunications company, debt
collection agency, credit reference
agency, credit or fraud monitoring
scheme, security agency or credit
provider of:
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14.4 All notices to be served in accordance
with these terms and conditions must
be served by text message, electronic
mail or by post or facsimile.
14.7 Our Company Registration Number is
downloadable games
terms and conditions
1.4 You can only download the Game in
the United Kingdom, the Game may
be downloaded in some foreign
countries, however this is dependent
on this service being supported by the
foreign network.
2178917 and our Registered Office is
at St James Court, Great Park Road,
Almondsbury Park, Bradley Stoke,
Bristol, BS32 4QJ.
1
eligibility
14.5 Any waiver, concession or extra time
we may allow you is limited to the
specific circumstances in which it was
given. It does not affect our rights
under these terms and conditions in
any other way.
14.8 The operation of these terms and
conditions shall be interpreted in
accordance with the Laws of England
and Wales.
1.1 Each downloadable mobile phone
game from Orange Games (“the
Game”) is open to any UK resident
age 16 years or over who has phone
of a type which is both listed on the
orange.co.uk/games website and
registered on the Orange network in
the United Kingdom (“the Phone”).
1.2 Only one player can be registered for
the Game per phone.
2
cost
2.1 The cost of downloading each Game
in its basic form is currently charged
at £1.50. For certain games,
14.6 You may request that certain disputes
between you and us are referred to
arbitration under our Code of Practice
for Consumer Affairs, except for all
disputes concerning the operation of
Condition 10 of these terms and
conditions which shall always be
referred to arbitration. We will supply a
copy of the Code to you on request.
additional levels or stages may be
available for download and these will
be charged at 50p per level or stage,
any downloading of the Game
outside the UK will be subject to
additional charges.
1.3 By downloading the Game the player
agrees to be bound by these Terms
and Conditions
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2.2 The charges for submitting your high
score are based on messages sent
from the player’s phone, which are
currently charged at 10p per message
whilst in the UK. This charge will apply
even if you have SMS remaining in a
monthly or other bundle. Any
changes. You will only be charged for
4
conditions attaching to Prizes
interruptions, malfunctions or delays in
the provision of the Game. We agree
to rectify any such problems in the
Game which are notified to us as soon
as we reasonably can. If you do notice
a fault or error in the Game, please
notify Orange customer services.
5.2 Orange accepts no liability for the
temporary non-availability of its
network, loss, late receipt or non-
readability of any transmission or other
communications.
complete downloads. If your
download should not be completed
you will not be charged.
Prizes are not transferable. All prize
descriptions not illustrative and not
definitive. Further details available on
written request submitted to Orange with a
stamped self-addressed envelope.
3
the prizes
submission of high score whilst
Certain Games may have prizes for those
with highest scores, or who win
Orange reserves the right to offer an
alternative prize of equal or greater value at
any time. The prizes may themselves be
subject to other terms and conditions,
depending upon their nature. No cash
alternative is available in whole or part.
outside the UK will be subject to
additional charges at the foreign
network rates. Similar charges may
apply in respect of certain actions
such as unlocking an individual
tournaments. Details of any such prizes will
be displayed at www.orange.co.uk/games
Orange’s decisions regarding prize winners
shall be final and no correspondence will
be entered into by Orange. Details of
winners will be made available by Orange
on written request. You must not enter into
any unlawful, inaccurate, vulgar or
5.3 Orange reserves the right to amend
these Terms and Conditions from
time to time. Any alteration or
character or feature.
2.3 Orange reserves the right to change
these costs, and will publish any
changes onwww.orange.co.uk/games
Any continued use of the Game after
such publication means that you will
be deemed to have accepted such
5
general
addition to these Terms shall take
effect immediately once posted on
www.orange.co.uk/games. Any
continued use of the Game after
such publication means that you
will be deemed to have accepted
such changes.
5.1 Under no circumstances will Orange or
any of the other parties involved in the
provision of the Game, be liable for
any losses, damages, costs or
inappropriate detail at the point of
registration for the prizes.
expenses arising from or in any way
connected with any errors, defects,
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5.4 We reserve the right to cease
provision of the Game at any time.
5.5 Only one Game may be stored on
your phone at any time, in addition to
the Game already stored on your
phone at the time it is registered to
the Orange network.
code of the Game, and will not attempt
by the above companies.
OVP
2.2 Services will provide generally the
to circumvent such security measures.
same functionality of the Competitor's
product but specifications may differ.
Competitor's own branded e-
Orange Value Promise
Service Plan
All trademarks and trade names are the
properties of their respective owners. All
rights are reserved by the respective owners.
The scale of charges for using a
mobile phone
commerce and Additional Services are
not offered with OVP.
Additional Services
2.3 For a list of current OVP tariffs please
visit www.orange.co.uk/cgi-
5.6 The downloading of the Game is
subject to availability and may be
affected by the volume of users from
time to time or by network
Orange Value Promise
Terms and Conditions
Optional services which cost extra
whether they are supplied in conjunction
with competitor tariffs or outside
competitor tariffs
bin/ovp/costs.pl
2.4 Once our Competitors close an OVP
equivalent tariff for new connections,
we may at our choice withdraw the
OVP Plan for new connections and
close the Service Plan to customers
switching Service Plan.
1
Definitions
congestion. Orange’s Standard
Network Terms and Condition
Competitor tariff
2
Scope
continue to apply in parallel with these
Terms and Conditions.
A popular published, currently available,
monthly paid contract digital tariff
available in the UK from O2 (UK) Limited
(formerly British Telecommunications
Mobile Communications Ltd), Vodafone
Retail Ltd & T-Mobile (formerly One 2
One). For the avoidance of doubt this
excludes O2 (Online) Limited tariffs and
other tariffs which are only offered online
2.1 OVP applies to Competitors' tariffs for
voice, answerphone, standard WAP
and standard person to person text
messaging on other UK digital
5.7 You must only use the Game for your
own personal use, and not for any
commercial purpose.
2.5 We reserve the right to discontinue
a currently available or a 'closed'
OVP Plan and move existing
5.8 You agree only to access, download
and use the Game in accordance with
Orange’s security measures relating to
its network and billing, and the source
networks. It includes standard data
calls at 9.6 kb per second. OVP
excludes High Speed Data at 28.8 kb
per second and GPRS calls.
customers to the nearest equivalent
currently available Service Plan.
We will write to the account holder
to notify such changes.
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2.6 OVP Plans are not available on
Orange Line Two.
3
Charges
3.5 Subject to point 3.4 above, you may
switch between Orange Value Promise
Service Plans, Orange Talk Plans or
other Orange Service Plans
4
Charges for Mobile to Mobile calls
2.7 OVP does not apply to pay as you go,
pay up front or shared tariffs.
2.8 OVP does not offer discounted rates
or schemes for calls between
nominated or frequently called
numbers.
3.1 We will make reasonable endeavours
to ensure that OVP Plan charges are
the equivalent of the Competitor tariff
published charges.
4.1 OVP Plan charges, for calls entirely on
the Orange Network, will be the
3.6 You may switch between OVP Plans
or to an Orange Talk Plan by giving us
at least 5 days notice before your
Monthly Billing Date.
equivalent of the Competitor's tariff
charges for calls made entirely on their
network, subject to point 2.8 above.
These are known as 'On Net calls'.
4.2 OVP Plan charges, for calls made to
phones on the Competitor's network,
will be the equivalent of the
3.2 In the event that a Competitor makes
any changes to a Competitor tariff,
subject to the provisions of these
terms and conditions we will make
reasonable endeavours to implement
any published changes to existing
OVP Plans as soon as is reasonably
practical.
2.9 OVP does not apply to Competitor's
promotional tariffs but we reserve the
right to offer a competitor's
3.7 OVP Plans will replicate the charging
structure & minimum call charges of
the Competitor's tariff including, but
not limited to, service charges for
itemised billing, non-direct debit
payment, access charges for short
message service, charges for calls to
Customer Service and charges for
calls made to freephone numbers
(including, but not limited to, those
prefixed 050 & 080).
promotional tariff and may, from time
to time, offer our own promotional
variants of OVP Plans.
Competitor tariff charges for calls
made from their Network to phones
on the Orange Network, subject to
point 2.8 above. These are known as
'Mobile to Mobile Off Net calls'. For
example, if 'Y tariff', on 'network X',
charges 25p per minute to call
2.10 We reserve the right not to offer any
Competitor tariff containing elements
of services or functions that the
Orange Network does not currently
offer or to omit those elements of
services or functions.
3.3 If you are connecting to Orange on an
OVP Plan you will be charged the
equivalent of the Competitor's
standard connection charge.
3.4 We reserve the right to apply
Competitor's charges for changing
OVP Service Plan.
another mobile phone on its network
and charges 50p per minute to call a
mobile phone on any other network,
the OVP equivalent Plan will charge
3.8 International direct dialled and
Roaming calls will be charged at
standard Orange rates.
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25p per minute to call another Orange
phone and 50p per minute to call a
mobile phone on 'network X' or any
other mobile network.
to offer rollover as a promotion on
7
Promotional Offers
7.5 Where we have chosen to replicate a
promotional offer we will use
certain OVP plans where rollover is
not offered by the competition.
7.1 Subject to clause 2.9 we reserve the
right to replicate or to offer our own
promotional variants of selected
promotional offers made available by
Competitors in whole or in part.
7.2 These promotional offers will only be
available for new connections and will
not be applied where an account has
been upgraded or migrated.
reasonable endeavours to do so as
soon as is reasonably practicable.
5.2 The Orange Network Performance
Promise applies to OVP Plans, subject
to its terms and conditions.
5
Other Benefits
8
Final Points
5.1 OVP offers rollover on minutes and
text messages on all OVP Plans with
an inclusive bundle where the
6
Insurance Products & Orange Care
8.1 We reserve the right to move each
phone on an OVP Plan to a separate
account and to bill you separately for
each such phone.
6.1 Competitors' insurance products are
not offered under OVP.
competitor tariff offers rollover on
minutes or text messages. Rollover on
minutes or text messages is not
available on Service Plans with an
inclusive value bundle. Unused
6.2 Orange Care is not included in any
OVP Plan, but you may purchase it
separately. If you do not purchase
Orange Care then you will only get the
benefit of the manufacturer's warranty
on a new phone.
7.3 Such promotional offers will not be
available in conjunction with other
promotions which we are offering at
the time, unless expressly stated
otherwise in the terms and conditions
of the offer.
8.2 Service is subject to the Orange
Terms & Conditions for the supply of
Network Services, a copy of which
can be found at the back of your
Orange phone user guide.
inclusive minutes and/or text
messages from one month may be
rolled over for use in the next. If the
rolled over minutes and/or text
8.3 We reserve the right to vary these
terms & conditions at any time.
Please call Orange Customer Services
to confirm.
7.4 We reserve the right to vary the
promotional offers that we offer
and to limit the OVP tariffs to which
they apply.
messages are not used in that month
they will be lost. We reserve the right
198
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reference
14
Declaration of conformity
You can view the Declaration of Conformity
(DoC) to Directive 1999/5/EC (the R&TTE
Directive) at www.motorola.com/rtte
To find your Declaration of Conformity,
enter the ‘product approval number’ in the
Search bar on the web page.
european union conformance statement
Hereby, Motorola declares that this product
is compatible with:
■
The essential requirements and other
relevant provisions of Directive
1999/5/EC
contact Orange
IMEI: 350034/40/394721/9
0168
■
All other relevant EU Directives
Type: MC2-41H14
The ‘Type’ number above is an example of
a typical ‘product approval number’ which
can be found on the sticker in your phone.
200
Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 202
contact Orange
further information
Orange Customer Services are available 24 hours a day, seven days a week, 365 days a year.
Alternatively, visit the Orange website at www.orange.co.uk for more details. The three-digit numbers
can be called from any phone by adding the prefix 07973 100.
If you would like to receive a free booklet
containing useful information on any
Orange product or service call Orange
Customer services on 07973 973 150 or,
if you are a pay as you go customer, 451
from your Orange phone. The following
booklets are available:
www.orange.co.uk
www.orange.co.uk/business
Visit the Orange website to find out more
about Orange products and services, buy
accessories from the Orange shop and if
you are a pay as you go customer register
with Orange online.
pay monthly customers
pay as you go customers
Customer Services
Billing Enquiries
150†
150†
To top up your Talk Time
450†
Customer Services (Enquiries) 450*†
International Calling Helpline 150†
Information Line
Talk Time balance
Orange Multimedia
Lost or Stolen
452
Orange Multimedia
Registration
177* or 277*
453
■
980
177* or 277*
07973 100 450†
0800 079 0006
Services and Charges
Orange Care
150
■
Orange Care
Lost or Stolen
07973 100 250†
Registration
■
Orange Value Promise
■
Terms and Conditions
Orange Business Solutions
customers
all Orange customers
■
How to use Answer Phone
and manage your calls
Operator Services
100†
■
How to get fun, news
Orange Accessories Line
Directory Enquiries
0500 178 178
118 000*
businesses with 1-49 employees
businesses with 50+ employees
345
158
and information on your phone
International Directory
Enquiries
■
How to send messages, photos and more
118 880*
■
How to use your phone abroad
Emergency Services
999 or 112
and call internationally
■
Some calls are free from your Orange phone unless
you have an Orange Value Promise Service Plan.
Chargeable services available with your Orange phone.
Charged at BT ‘F’ rate if you call from a BT fixed line phone.
*
†
202
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15
index
204
Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 206
index
index
a
length
make a
mute
60
18
36
60
35
42
Fun and games
104
Multi media messaging
Mute
73
36
Alarm clock
100
Answer Phone
see Orange Answer Phone
Answer a call
Appointments
Automatic redial
Alert tones
g
Games
timings
waiting
104
79
n
Notepad
19
100
34
GPRS
42
58
Caller id
Care
see Orange Care
i
o
94
Information menu
see Orange Plus
International services
pay monthly customers
pay as you go customers
network selection
Orange Answer Fax
Orange Answer Phone
Answer Phone Call Return
Answer Phone PIN
checking from any other phone
messages
Abroad
108
Codes
120
37
Conference calling
Copy contacts
52
54
b
48
108
120
112
Busy a call
Barring calls
Bluetooth™
Bookmarks
34
58
90
80
54
d
52
Download applications
105
personal greeting
shortcuts
53
Dialling
l
53
fixed
57
55
Line 2
38
Orange Care
116
88
c
divert a call
Orange Email
Calculator
Calendar
Calls
101
100
m
Memory mate
Orange Text Alerts services
Orange Plus
f
48
17
64
37
82
81
81
76
Fax and data
see Orange Answer Fax
Fixed dialling
Menu
Orange 177
answering
barring
19
58
Message alert
Missed calls
Orange 277
57
Orange World
206
207
Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 208
index
index
p
s
Text messages
send
Personalise
Phone keys
Phonebook
74
13
Safety
122
120
21
21
Security codes
Settings
write
attach an animation or sound
Themes
63
add number
44
44
46
46
45
clock
100
79
95
store a name and number
wap
Time and date
Tones
100
94
edit
SIM Card backup
SIM Card PIN
SMS
48
deleting
search
118
Travel abroad
see International services
Photos
see text messages
Store a name and number
Sounds
take a photo
view a photo
24
72
68
63
44
94
36
35
31
v
Vibrating alert
Video clips
Voice dial
94
27
40
Photo messaging
Predictive text
Speed dial
Swap between calls
Symbols on your display
Voice Media
see Orange 177
r
Received messages
64
34
94
t
Redialling
Taking a second call
35
21
w
Ring tone
Text entry
Wallpaper
94
79
Text Alerts
Wap
see Orange Text Alerts services
Wap games
104
6803557C02
208
209
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For further information about Orange
products and services please visit our
website at the address below.
The information contained in this user guide is
correct at the time of going to press, but Orange
reserves the right to make subsequent changes
to it and services may be modified,
supplemented or withdrawn. October 2004.
© Orange Personal Communications Services
Limited 2004. Orange and wirefree™ and any
other Orange product or service names referred
to in this user guide are trade marks of Orange
Personal Communications Services Limited.
Orange Personal Communications
Services Limited.
PO Box 10
Patchway
Bristol
BS32 4BQ
www.orange.co.uk
6803557C47 PCN –D0518 ISSUE 1 Z : h 15
®
Produced by Clear the explanation agency
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