HP Hewlett Packard vs80 User Manual

hp StorageWorks  
vs80 1/8 autoloader  
user’s guide  
Part Number: C9265-90001  
Edition 2  
September 2002  
© 2002 Hewlett-Packard Company  
Notice 2  
Typographical Conventions and Terms 2  
Updates 2  
Accessories 14  
Rack Kit Components (if rackmount unit) 15  
Operator’s Panel Overview 24  
LED Indicators 26  
Operator’s Panel Control Buttons 27  
Understanding the Menu Structure 28  
Using Cartridges 29  
hp StorageWorks vs80 1/8 autoloader  
3
Autoloader Specifications 72  
North and South America 81  
European Customer Support Centers 82  
Asia Pacific Customer Support Centers 83  
Elsewhere 84  
Warranty Information 85  
hp StorageWorks vs80 1/8 autoloader  
5
6
hp StorageWorks vs80 1/8 autoloader  
Installing the Autoloader  
1
Chapter Overview  
Identifying Product Components on page 14  
Installing the Autoloader into a Rack on page 16  
Connecting the SCSI and Power Cables on page 19  
Preparing the Host and Verifying the Connection on page 21  
Chapter 1  
Installing the Autoloader  
7
   
Installation Overview  
Installing the autoloader consists of the following steps, which are explained in  
more detail later in this chapter:  
1. Choose a location for the autoloader (page 12).  
2. Unpack and check the autoloader for shipping damage (page 13).  
3. Identify the accessories that come with the autoloader (page 14).  
4. Install the autoloader in a computer rack or select a table or desktop near  
the host server (page 16).  
5. Shut down, turn off, and remove power from the server and all devices  
attached to the server (page 19).  
6. Attach the SCSI cable to the autoloader and server’s SCSI host adapter  
(page 19).  
7. Attach the power cable to the autoloader and plug in the power cable to  
the nearest power outlet (page 19). Power the autoloader on to ensure it  
passes the power-on self test.  
8. Set the SCSI ID for the autoloader (if necessary, page 41).  
9. Set up the host and verify the connection (page 21).  
8
Installing the Autoloader  
Chapter 1  
   
Understanding Autoloader Features  
The autoloader is a SCSI-2 Low-Voltage Differential (LVD) data storage device  
that incorporates a Benchmark Storage Innovations DLT vs80 tape drive and  
eight tape slots. The autoloader operates as a single SCSI device with two  
Logical Unit Numbers (LUNs), one for the tape drive (0) and the other for the  
autoloader robotics (1). The autoloader uses up to eight DLTtape IV data  
cartridges, providing a maximum formatted capacity of 640 Gigabytes and a  
sustained data transfer rate as high as 360 MB per minute, assuming a 2:1  
compression ratio.  
The autoloader is compatible with most operating systems and environments  
that support the SCSI interface, but requires either direct support from the  
operating system or a compatible backup application to take full advantage of  
its many features.  
SCSI Requirements  
The autoloader incorporates a wide SCSI-2, Low-Voltage Differential (LVD)  
SCSI bus, but may also be attached to a Single-Ended (SE) SCSI bus. Make  
sure your SCSI host adapter or controller supports these standards. If you  
connect the autoloader to an SE SCSI bus or if there are SE devices attached to  
the same SCSI bus, the autoloader’s performance is limited to the maximum  
data transfer speed and maximum cable lengths of the SE bus. The autoloader  
is NOT compatible with a standard differential (Diff) SCSI bus, also know as  
High-Voltage Differential (HVD) SCSI. The autoloader is compatible with a  
narrow (50-pin) SCSI bus using a customer-supplied 68-pin to 50-pin adapter  
that terminates the unused 18 pins. These adapters are sometimes labeled  
high-byte termination.  
Chapter 1  
Installing the Autoloader  
9
           
Product Overview  
Figure 1 Front Panel Controls  
1
2
3
4
5
Power switch (recessed)  
Mailslot  
Front panel LEDs  
Front panel LCD screen  
Control keys  
10 Installing the Autoloader  
Chapter 1  
   
Figure 2 Rear Panel Overview  
1
2
3
68-pin SCSI connectors  
Fan vent  
Power connector  
Chapter 1  
Installing the Autoloader 11  
 
Choosing a Location  
Choose a location that meets the following criteria (see Technical  
Specifications on page 71 for more information on specifications):  
Table 1 Location Criteria  
Standalone  
requirements  
Select a location that is flat, sturdy, level, and close to a  
host server. Do not place the autoloader on the floor or  
other carpeted surfaces.  
CAUTION: Do not place the autoloader on its side or  
upside down or stack items that weigh more than 15 KG  
on top of the autoloader.  
Rack  
requirements  
Standard 19-inch rack with 2U of clearance.  
Room  
temperature  
10-35º C (50-95º F)  
Humidity  
20-80% RH (non condensing)  
Power source  
AC power voltage: 100-127 VAC; 200-240 VAC  
Line frequency: 50-60 Hz  
NOTE: Locate the AC outlet near the autoloader. The AC  
power cord is the product’s main AC disconnect device  
and must be easily accessible at all times.  
Weight  
10 kg (22 lbs)  
Air quality  
Minimal sources of particulate contamination. Avoid  
areas near frequently used doors and walkways, stacks  
of supplies that collect dust, printers, and smoke-filled  
rooms.  
CAUTION: Excessive dust and debris can damage tapes  
and tape drives.  
Clearance  
Back  
Front  
Sides  
Minimum of 15 cm (6 inches)  
Minimum of 31 cm (12 inches)  
Minimum of 5 cm (2 inches)  
12 Installing the Autoloader  
Chapter 1  
                 
Unpacking the Autoloader  
Before you begin, clear a desk or table so that you can unpack the autoloader.  
You also need to select an open 2U computer rack location or choose a  
desktop location near the server that is to be the host for the autoloader.  
Caution  
If the room in which you are working differs from the  
temperature in which the autoloader was shipped or stored by  
30° F (15° C) or more, let the autoloader acclimate to the  
surrounding environment for at least 12 hours before opening  
the shipping carton.  
Unpack and inspect the autoloader for shipping damage by doing the  
following:  
1. Clear a table or desk so that you have room to unpack the autoloader.  
2. Inspect the shipping box for damage. If you notice any damage, report it  
to the shipping company immediately.  
3. Open the shipping box and remove the accessories package. Set the  
accessories package aside for now.  
4. Lift the autoloader and padding out of the box and place it on the work  
surface, top facing up.  
Caution  
Do not set the autoloader on either end or sides.  
5. Carefully remove the shipping padding from the left and right sides of the  
autoloader. Then remove the bag from the autoloader.  
Note  
Save the packing materials in case you need to move or ship the  
autoloader in the future.  
Chapter 1  
Installing the Autoloader 13  
     
Identifying Product Components  
Accessories  
Figure 3 Accessories  
1
2
3
4
5
6
SCSI Cable  
SCSI Terminator  
Power Cable  
ISV and Regulatory Information  
Getting Started Poster  
CD containing localized versions of this  
manual  
14 Installing the Autoloader  
Chapter 1  
     
Rack Kit Components (if rackmount unit)  
Figure 4 Rack Kit Components  
Screws and clip nuts  
Mounting Brackets  
Mounting Rails  
Chapter 1  
Installing the Autoloader 15  
 
Installing the Autoloader into a Rack  
The autoloader fits all standard 19-inch racks, taking up 2U of space. To  
install the autoloader into a rack, you will need to install the mounting brackets  
on both sides of the autoloader and the rails in the selected rack location.  
To install the autoloader, follow these steps:  
1. Use a medium-sized standard screwdriver to remove the two screws near  
the front on each side of the autoloader cover.  
2. Using the screws you removed in step 1, secure one mounting bracket  
(from the rackmount kit) to each side of the autoloader as shown below.  
Figure 5 Installing Mounting Brackets (left side shown)  
16 Installing the Autoloader  
Chapter 1  
     
3. Using the screws and clip nuts from the rackmount hardware package,  
secure one rail to each side of the rack in the location in which you plan to  
install the autoloader.  
— Be sure to secure both the front and rear of each rail to the rack. The  
rails extend to fit a variety of rack depths.  
— The correct orientation of the left rail is shown below. Repeat for the  
right rail.  
Figure 6 Installing Rails on Rack (left side shown)  
Chapter 1  
Installing the Autoloader 17  
4. Slide the autoloader onto the rails and secure the mounting bracket to the  
rack using the screws and clip nuts from the rackmount hardware  
package.  
Figure 7 Sliding the Autoloader into the Rack Slot, Securing Mounting Bracket  
18 Installing the Autoloader  
Chapter 1  
Connecting the SCSI and Power Cables  
To connect the SCSI and power cables to the autoloader, follow these steps:  
1. Shut down and turn off the selected server. Turn off all attached accessory  
devices, such as printers and other SCSI devices. Remove the power cables  
from the server and all attached accessories.  
Caution  
Failure to remove the power cables from these devices could  
result in damage to the autoloader.  
2. Attach one end of the SCSI cable (included in the accessory kit) to one of  
the connectors on the rear panel of the autoloader.  
3. Attach the other end of the SCSI cable to the connector on the SCSI host  
adapter or to the connector on the previous device on the SCSI bus.  
Figure 8 Attaching SCSI and Power Cables  
Note  
If the supplied SCSI cable does not fit the connector on your SCSI  
host adapter, you either have an incompatible SCSI host adapter  
or you need to purchase a cable adapter. Contact your service  
representative or your SCSI host adapter manufacturer for  
information.  
Chapter 1  
Installing the Autoloader 19  
     
4. Attach the terminator to the remaining SCSI connector on the rear panel  
of the autoloader (if the autoloader is the last or only device on the SCSI  
bus). Otherwise, attach the cable to the next device on the SCSI bus, and  
ensure that the last device on the SCSI bus is properly terminated.  
5. Attach the female connector on the power cable to the power connector  
on the rear panel of the autoloader.  
6. Plug in the power cable to the nearest properly grounded power outlet.  
WARNING To disconnect all power from the autoloader, remove the power  
cord from the outlet.  
7. Plug in the host server or workstation and all attached devices.  
8. Turn on the autoloader by setting the power switch on the front panel to  
the ON position. You will need to use the tip of a pen or similar item to  
move the switch. Turn on any other devices you turned off earlier. Check  
the LCD display to make sure the autoloader is receiving power. If it is not,  
check the power connections and your power source.  
During the Power-On Self Test (POST), all four LEDs are illuminated briefly,  
followed by just the Ready/Activity LED flashing. When the initialization  
sequence is complete, the LCD screen displays the Home screen.  
9. Turn on the server.  
20 Installing the Autoloader  
Chapter 1  
Preparing the Host and Verifying the Connection  
If necessary, install a SCSI host adapter, software, and compatible driver(s).  
Refer to the manuals for the host computer and SCSI host adapter for detailed  
instructions. In addition, follow these general guidelines:  
When the host server is powered on, install software, and/or driver(s) that  
are compatible with the autoloader.  
— Software compatibility information is available at:  
Most backup software packages require an additional module to  
communicate with the autoloader robotics.  
— Drivers may be needed for the autoloader to operate properly with your  
operating system. To see if drivers are needed for your operating  
system, visit HP Customer Care at:  
Select your product, and then click on [download drivers and  
software].  
If the host server is connected to a network, check with the system  
administrator before turning off power.  
Use proper procedures to prevent electrostatic discharge (ESD). Use wrist-  
grounding straps and anti-static mats when handling internal components.  
Make sure that the host server has an open expansion slot.  
Make sure that both your operating system and server supports the SCSI  
host adapter.  
Depending on the server configuration, you may need to change the SCSI  
ID of the autoloader. See Changing the SCSI ID on page 41 for more  
information.  
Ensure the autoloader is properly terminated. If the autoloader is the only  
SCSI device - other than the SCSI host adapter - on the selected SCSI bus, it  
must be terminated. Likewise, if the autoloader is physically the last SCSI  
device on the SCSI bus, it must be terminated. Only the devices physically  
at the beginning and end of the SCSI bus should be terminated.  
Chapter 1  
Installing the Autoloader 21  
           
Verify the connection between the autoloader and host by:  
— Installing the HP Library & Tape Tools diagnostic/installation check  
utility available at http://www.hp.com/support/TapeTools. Install this  
utility onto the host server. This utility verifies that the autoloader is  
connected and communicating with the host server. It also verifies that  
the autoloader is functioning and provides diagnostic information.  
— Making sure that the host server’s operating system recognizes the  
autoloader by going to Settings -> Control Panel -> SCSI Adapter in  
Windows NT or Settings -> Control Panel -> System -> Hardware ->  
Device Manager -> Tape Drive and/or Media Changer in Windows  
2000. For more information on verifying the connection of SCSI  
devices, consult the operating system documentation.  
22 Installing the Autoloader  
Chapter 1  
 
Operating the Autoloader  
2
Chapter Overview  
Understanding the Menu Structure on page 28  
Using Cartridges on page 29  
Cleaning the Tape Drive on page 36  
Creating an Inventory of Cartridges on page 38  
Chapter 2  
Operating the Autoloader 23  
   
Operator’s Panel Overview  
The Operator's Panel consists of four LEDs, four buttons, and a 2-line by 16-  
character LCD screen. The Operator's Panel provides everything you need to  
monitor autoloader status and to control all of its functions.  
The display defaults to the Home screen. The Home screen consists of the  
autoloader status on the top line and the current cartridge inventory on the  
second line. If the tape drive does not have a cartridge loaded, the top line  
displays Drive empty (Figure 9 on page 24).  
The cartridge inventory indicates all slots that contain a cartridge by displaying  
the slot number. Empty slots are indicated by a dash (-).  
Figure 9 Home Screen, Drive Empty  
An exclamation point (!) displayed in the inventory indicates that the  
autoloader has identified a cartridge in the indicated slot that is either an  
invalid cartridge type (DLTtape III cartridge or non-DLT1 cleaning cartridge) or  
has had a media-related error. These can be caused by faulty or improperly  
degaussed media, media that has been previously written in an invalid format  
such as DLT 7000 or DLT 8000, or dirty read/write heads in the tape drive.  
The Media Attention LED is also illuminated in this case. See LED Indicators on  
page 26 for more information.  
24 Operating the Autoloader  
Chapter 2  
     
Exporting the indicated cartridge will clear the error condition. See Exporting  
Cartridges on page 31. If these symptoms occur on multiple known good  
cartridges, consider cleaning the tape drive. See Cleaning the Tape Drive on  
page 36. If a particular cartridge causes these symptoms repeatedly, that  
cartridge may be defective or invalid.  
An error condition has caused a cartridge to be left between its slot and the  
drive. (Power cycle or reset the autoloader to clear this condition.)  
A cartridge is unexpectedly found in the mail slot opening. (Power cycle or  
reset the autoloader to clear this condition. For information on resetting the  
autoloader, see Resetting the Autoloader on page 40.)  
If the tape drive has a cartridge loaded, the top line displays Drive loaded. The  
cartridge currently loaded in the drive is indicated by an alternating black  
block and the slot number. This display can also indicate that the specified  
cartridge is being loaded, unloaded, imported, or exported. The autoloader  
status line indicates the current operation. An example of this display is shown  
below.  
Figure 10 Home Screen, Drive Loaded  
Chapter 2  
Operating the Autoloader 25  
LED Indicators  
The Operator's Panel includes four LED indicators that provide a variety of  
information as detailed in the following table:  
Table 2 LEDs  
LED  
Color  
Green  
Description  
Ready/Activity  
Illuminated when power is on. Blinking whenever there is  
tape drive or autoloader robotics activity.  
Clean Drive  
Amber  
Illuminated when the tape drive needs to be cleaned.  
Indicates that 250 tape motion hours have passed since  
the last cleaning. The LED turns off when cleaning is  
successfully completed. See Cleaning the Tape Drive on  
page 36.  
Media Attention  
Amber  
Illuminated if a media-related error has occurred. The  
offending cartridge will also show a “!” in the cartridge  
inventory display for the corresponding slot.  
This condition can be the result of:  
faulty or improperly degaussed media  
media that has been previously written in an invalid  
format such as DLT 7000 or DLT 8000  
an invalid cartridge (DLTtape III or non-DLT1) being  
inserted  
If these symptoms occur on multiple known good  
cartridges, consider cleaning the tape drive. See Cleaning  
the Tape Drive on page 36. If a particular cartridge  
causes these symptoms repeatedly, that cartridge may be  
defective or invalid, and should be discarded.  
Error  
Red  
Illuminated if an unrecoverable tape drive or autoloader  
error occurs. A corresponding error message appears on  
the LCD screen. For more information, see Diagnostics and  
Troubleshooting on page 51.  
26 Operating the Autoloader  
Chapter 2  
             
Operator’s Panel Control Buttons  
The Operator’s Panel includes four buttons that provide access to all operations  
and information menus.  
Table 3 Control Buttons  
Button  
Description  
[Cancel]  
Cancels the current menu option and returns to the previous menu level  
or Home screen.  
[Previous]  
[Next]  
Selects the previous item or value in the currently displayed menu.  
Selects the next item or value in the currently displayed menu.  
[Enter]  
Executes the current menu or selects the current option displayed on the  
LCD panel.  
Chapter 2  
Operating the Autoloader 27  
   
Understanding the Menu Structure  
Figure 11 Operator’s Panel Menu Structure  
28 Operating the Autoloader  
Chapter 2  
   
Using Cartridges  
Before you use the autoloader, make sure you observe these general rules:  
Use only DLTtape IV cartridges. The tape drive in the autoloader can read,  
but not write DLTtape IV cartridges that are written in the DLT 4000 format.  
You can order tape cartridges at http://www.hp.com/go/storagemedia.  
Make sure all cartridges that you want to use for writing have either never  
been written to, have been thoroughly degaussed, or have been written to  
by the vs80 tape drive in the autoloader or another vs80 or DLT1 tape  
drive. The tape drive rejects all other formats. If you want to reuse  
cartridges that have been formatted with another manufacturer's drive, use  
a magnetic bulk eraser to prepare the cartridges for use with the  
autoloader. Many common degaussers are not adequate for DLT media.  
Contact your support representative for proper degaussing  
recommendations.  
Clean the tape drive when the Clean Drive LED is illuminated or if there is  
any other indication that the drive is having trouble reading or writing,  
such as if the Media Attention LED is illuminated or if there is an  
exclamation point (!) in the inventory display. Be sure to use only DLT 1  
compatible cleaning cartridges. The tape drive rejects all other types of  
cleaning cartridges.  
Note  
The autoloader automatically unloads any other cartridge types  
and any cartridges whose format it cannot read. If you  
experience any failures with reused Quantum DLT formatted  
(degaussed) cartridges, the degaussing may not have been  
sufficient to fully erase the data. If this happens, use another  
cartridge (preferably a new, unformatted DLTtape IV cartridge)  
before suspecting other system components.  
Chapter 2  
Operating the Autoloader 29  
       
Importing Cartridges  
Caution  
Performing an import or export of media during a data backup  
may result in adverse results, which could include backup failure  
This option forces the autoloader to import a cartridge into a specific empty  
slot on the carousel. To import tapes into the autoloader:  
1. Make sure the write-protect switch is set as desired for each data cartridge  
(see Write-Protecting Cartridges on page 34).  
2. From the Home Screen or main menu, press the [+] or [-] button until  
Commands appears on the top line of the LCD screen.  
3. Press the [Enter] button to access the available options.  
4. Press the [+] or [-] button until Import appears on the LCD screen. Press  
[Enter] to select.  
5. Press the [+] or [-] button until the desired slot number appears on the LCD  
screen and press the [Enter] button. You are not given the option to import  
a cartridge to an occupied slot.  
6. When Insert Cartridge Slot appears on the LCD screen and the mailslot  
opens, insert the desired data cartridge into the mailslot so that the write-  
protect switch is facing out from the autoloader.  
Note  
If you are using the Operator’s Panel to clean the drive, import  
the cleaning cartridge only when the operator panel requests it.  
You may keep a cleaning cartridge in the autoloader if the  
backup software can manage the drive cleaning.  
7. Repeat steps 5 and 6 as needed for any additional cartridges.  
8. Press the [Cancel] button to return to the Home screen when you are done  
importing cartridges.  
9. Verify that the Home screen shows that the desired slots have cartridges  
installed.  
30 Operating the Autoloader  
Chapter 2  
     
Figure 12 Importing a Cartridge  
Exporting Cartridges  
Caution  
Performing an import or export of media during a data backup  
may result in adverse results, which could include backup failure  
or other errors.  
This option moves a cartridge from a specific slot to the mailslot. To export one  
or more cartridges from the autoloader, follow these steps:  
1. From the Home Screen or main menu, press the [+] or [-] button until  
Commands appears on the top line of the LCD screen. Press [Enter].  
2. Press the [+] or [-] button until Export appears on the LCD screen. Press  
[Enter].  
3. Press the [+] or [-] button until the desired slot number appears on the LCD  
screen. Press the [Enter] button. You are not given the option to export  
from an empty slot.  
4. When Remove Cartridge appears on the LCD screen and the cartridge is  
ejected through the mailslot, remove the exported cartridge from the  
autoloader, and press the [Enter] button.  
5. Repeat steps 3 and 4 as needed for any additional cartridges.  
6. Press the [Cancel] button to return to the Home screen when you are done  
exporting cartridges.  
7. Make sure the Home screen indicates that the desired slots contain  
cartridges.  
Chapter 2  
Operating the Autoloader 31  
   
Figure 13 Exporting a Cartridge  
Loading Cartridges  
This option loads a cartridge from the autoloader carousel into the tape drive.  
To use this option, follow these steps:  
1. From the Home Screen or main menu, press the [+] or [-] button until  
Commands appears on the top line of the LCD screen. Press [Enter] to  
select.  
2. Press the [+] or [-] button until Load Cartridge appears on the LCD screen.  
3. Press the [Enter] button to select.  
4. Press the [+] or [-] button until the desired slot number appears on the LCD  
screen and press the [Enter] button. The slot number you select indicates  
the cartridge to be loaded into the tape drive.  
Note  
Only slot numbers that contain cartridges are displayed.  
5. Status messages will be displayed while the cartridge is loading. Drive  
Stopped will be displayed when the operation is complete.  
6. Press the [Cancel] button to return to the Home screen when you are done  
loading cartridges.  
32 Operating the Autoloader  
Chapter 2  
   
Unloading Cartridges  
This option unloads the cartridge from the tape drive into its original slot. To  
use this option, follow these steps:  
1. From the Home Screen or main menu, press the [+] or [-] button until  
Commands appears on the top line of the LCD screen. Press [Enter] to  
select.  
2. Press the [+] or [-] button until Unload Cartridge appears on the LCD  
screen. Press the [Enter] button to unload the cartridge from the tape drive.  
3. Status messages will be displayed while the cartridge is unloading. Drive  
Empty will be displayed when the operation is complete.  
4. Press the [Cancel] button to return to the Home screen when you are done  
loading/unloading cartridges.  
Chapter 2  
Operating the Autoloader 33  
   
Write-Protecting Cartridges  
All cartridges have a write-protect switch to prevent accidental erasure of data.  
Before loading a cartridge into the autoloader, make sure the write-protect  
switch on the front of the cartridge is positioned as desired:  
Slide the switch to the left to write-protect the cartridge. A small orange  
rectangle is visible, indicating that the cartridge is write-protected.  
Slide the switch to the right to allow the autoloader to write data to the  
cartridge.  
Figure 14 Write-Protecting a Cartridge  
Indicator  
Write-Protect  
Switch  
Write Protected  
Write Enabled  
34 Operating the Autoloader  
Chapter 2  
     
Maintaining Cartridges  
To ensure the longest possible life for all of your DLTtape IV cartridges, follow  
these guidelines:  
Do not drop or strike a cartridge. Excessive shock can displace the tape  
leader, making the cartridge unusable and possibly damaging the  
autoloader.  
Store your DLTtape IV cartridges in their storage cases.  
Do not expose your DLTtape IV cartridges to direct sunlight or sources of  
heat, including portable heaters and heating ducts.  
The operating temperature range for your DLTtape IV cartridges is 50° F to  
104° F (10° C to 40° C). The storage temperature range is 60° F to 90°F  
(16° C to 32° C). Always store your DLTtape IV cartridges in their storage  
cases.  
If a DLTtape IV cartridge has been exposed to temperatures outside the  
ranges specified above, stabilize the cartridge at room temperature for the  
same amount of time it was exposed to extreme temperatures or 24 hours,  
whichever is less.  
Store your DLTtape IV cartridges in a dust-free environment in which  
relative humidity is always between 20% and 80% (noncondensing). The  
ideal storage relative humidity is 40%, ± 20%.  
Do not place DLTtape IV cartridges near sources of electromagnetic energy  
or strong magnetic fields, such as computer monitors, electric motors,  
speakers, or X-ray equipment. Exposure to electromagnetic energy or  
magnetic fields can destroy data on cartridges.  
Place identification labels only in the slide-in slot on the front of the  
cartridge.  
Chapter 2  
Operating the Autoloader 35  
     
Cleaning the Tape Drive  
When the Clean Drive LED is on, the autoloader's tape drive needs to be  
cleaned. An illuminated Media Attention LED or an exclamation point (!) in the  
inventory display may also indicate that the tape drive needs to be cleaned.  
Cleaning typically takes several minutes, during which the Ready LED blinks.  
Each cleaning cartridge has an approximate life of 20 cleanings. The cleaning  
cartridge includes a label with 20 small boxes printed on it. Always place a  
check mark in a box each time you use the cartridge to clean the drive.  
Replace the cleaning cartridge when all boxes are checked.  
The drive cannot keep track of how many times a cartridge has been used.  
Therefore, if you are using backup software to manage cleaning, then you  
must monitor the software logs to determine when you need to replace the  
cleaning tape. Refer to the backup software documentation for more  
information.  
Caution  
Use only DLT 1 cleaning cartridges in the autoloader, available  
at http://www.hp.com/go/storagemedia. Use of any other  
type of cleaning cartridge can damage the read/write head in  
the tape drive. If you load any other type of cleaning cartridge  
or method, the autoloader will unload it within approximately 25  
seconds.  
Note  
If you are using Operator’s Panel commands to clean the drive,  
import the cleaning cartridge only after you have selected the  
Clean Drive command. If you would like to keep a cleaning  
cartridge in the autoloader, the backup software must manage  
drive cleaning.  
36 Operating the Autoloader  
Chapter 2  
     
To clean the tape drive, follow these steps:  
1. From the Home Screen or main menu, press the [+] or [-] button until  
Commands appears on the top line of the LCD screen. Press [Enter].  
2. Press the [+] or [-] button until Clean Drive appears on the LCD screen.  
Press [Enter].  
3. If the carousel is full, the LCD screen displays No slot free for transfer. Press  
the [Cancel] button repeatedly until the main menu or Home Screen is  
displayed. Export a cartridge to make room for the cleaning cartridge.  
See Exporting Cartridges on page 31 for instructions then return to step 1  
to clean the tape drive.  
4. If the carousel is not full, the autoloader will select the first available slot  
and prompt you to insert a cleaning cartridge.  
5. Insert the cleaning cartridge into the autoloader mailslot.  
During the cleaning process, which can take several minutes, the LCD  
screen displays Drive Cleaning.  
Note  
If the cartridge is not a valid cleaning cartridge, the LCD screen  
will display Bad clean tape and the cartridge will be exported.  
6. When tape drive cleaning is complete, the Clean Drive LED turns off and  
the autoloader unloads and exports the cleaning cartridge. Remove the  
cleaning cartridge, and press the [Enter] button when the LCD screen  
prompts you to do so.  
Note  
If the Clean Drive or Media Attention LED illuminates again when  
you insert another cartridge immediately after cleaning, see  
Table 4 on page 55 to troubleshoot.  
7. If you had to remove a data cartridge to import the cleaning cartridge,  
import the tape to its original slot. See Importing Cartridges on page 30  
for more information.  
Chapter 2  
Operating the Autoloader 37  
 
Creating an Inventory of Cartridges  
This option will build a new inventory of cartridges in the autoloader. To use  
this option, follow these steps:  
1. From the Home Screen or main menu, press the [+] or [-] button until  
Commands appears on the top line of the LCD screen.  
2. Press the [Enter] button to access the available options.  
3. Press the [+] or [-] button until Re-inventory appears on the LCD screen.  
Press [Enter].  
The autoloader will then check the drive and each slot for the presence of  
a tape in order to update the inventory information.  
38 Operating the Autoloader  
Chapter 2  
   
Autoloader Administration  
3
Chapter Overview  
Configuring the Autoloader on page 40  
Updating Firmware on page 45  
Running the Autoloader System Test on page 48  
Retrieving Information About the Autoloader on page 49  
Chapter 3  
Autoloader Administration 39  
   
Configuring the Autoloader  
The Configuration menu provides access to the following autoloader  
configuration options:  
Resetting the autoloader  
Setting SCSI IDs  
Setting autoloader mode to Circular/Autoload  
Updating firmware  
To access the Configuration menu from the Home Screen or main menu, press  
the [+] or [-] button until Configuration appears on the top line of the LCD  
screen. Press the [Enter] button and then [+] or [-] to access the available  
options. Press the [Enter] button to execute the displayed menu option.  
Resetting the Autoloader  
This option resets the autoloader robotics and the tape drive within the  
autoloader, forces a new cartridge inventory, and clears any current error  
condition.  
Note  
This option is primarily used if the autoloader is in an error state.  
To access this option, follow these steps:  
1. From the Home Screen or main menu, press the [+] or [-] button until  
Configuration appears on the top line of the LCD screen.  
2. Press [Enter] to select.  
3. Press the [+] or [-] button until Reset appears on the LCD screen.  
4. Press the [Enter] button to reset the autoloader.  
After initialization, the autoloader returns to normal operation and displays the  
Home screen.  
40 Autoloader Administration  
Chapter 3  
     
Changing the SCSI ID  
This option changes the SCSI ID the autoloader uses. The autoloader operates  
as a single SCSI device with two Logical Unit Numbers (LUNs): one LUN (0) is  
for the tape drive, and the other (1) is for the autoloader robotics.  
The default SCSI ID is 5. You should only need to change the SCSI ID if there is  
another device on the SCSI bus with the same SCSI ID.  
To access this option, follow these steps:  
1. From the Home Screen or main menu, press the [+] or [-] button until  
Configuration appears on the top line of the LCD screen.  
2. Press the [Enter] button to select.  
3. Press the [+] or [-] button until Change SCSI ID appears on the LCD screen.  
The second line displays the current SCSI ID.  
4. Press the [Enter] button. The second line on the LCD screen displays New  
ID:.  
5. Press the [+] or [-] button until the desired SCSI ID is displayed.  
6. Press the [Enter] button. The LCD screen displays Please Cycle Power.  
Note  
The autoloader will not respond to input from the operator panel  
until the power has been cycled.  
7. Turn off the autoloader. After a few seconds, turn it back on again.  
The selected SCSI ID is now in effect.  
Note  
If you changed the SCSI ID, you may also need to cycle power  
on the host server and reconfigure your backup software before  
you can use the autoloader. Consult your hardware and  
software documentation for more information.  
Chapter 3  
Autoloader Administration 41  
       
Setting the Autoloader Operating Mode  
The autoloader operating mode is determined by whether or not you are using  
backup software that can control the autoloader robotics. If you are using such  
software, then the autoloader operates in Random mode. If you are not, then  
the autoloader operates in Sequential mode.  
Random Mode  
If you are using software that can control the autoloader’s robotics, the  
autoloader will detect this and switch to Random mode. In Random mode, the  
autoloader will not automatically load tapes into the drive; instead it will wait  
for commands from the software.  
Note  
Your backup software must support the autoloader’s robotics,  
which may require the additional installation of an autoloader  
software module. For more information, refer to your backup  
software documentation.  
Sequential Mode  
The autoloader initially assumes that you are not using a backup software  
package to control cartridge or drive activity, and consequently operates in  
Sequential mode. With sequential mode, when the first tape is full or unloaded  
for any reason, the autoloader automatically removes the tape from the drive,  
puts it in its original slot, and then loads the next available higher numbered  
slot.  
Operating in Sequential mode also allows you to determine the behavior for  
how tapes are loaded into the autoloader’s tape drive. This is done from the  
autoloader front panel by setting:  
Circular Mode options (see Circular Mode on page 43)  
Autoload Mode options (see Autoload Mode on page 44)  
42 Autoloader Administration  
Chapter 3  
     
Circular Mode  
Note Circular mode is only applicable when the autoloader is in  
Sequential mode.  
This option turns Circular mode on or off. When Circular mode is on, the  
autoloader automatically reloads the first cartridge in the sequence into the  
tape drive after unloading the last cartridge in the sequence. If Circular mode  
is turned off and the last cartridge has been unloaded, the autoloader stops  
loading cartridges until you manually load another cartridge.  
Caution  
Use Caution when choosing Circular mode as it makes it  
possible to overwrite data on previously written cartridges.  
To access this option, follow these steps:  
1. From the Home Screen or main menu, press the [+] or [-] button until  
Configuration appears on the top line of the LCD screen.  
2. Press the [Enter] button to select.  
3. Press the [+] or [-] button until Circular Mode appears on the LCD screen.  
The second line on the LCD screen indicates the current status, either On or  
Off.  
4. Press the [Enter] button. The LCD screen indicates whether you are about  
to turn Circular mode on or off.  
5. Press the [Enter] button to accept the change to Circular mode or [Cancel]  
to exit and not save the changes.  
Chapter 3  
Autoloader Administration 43  
   
Autoload Mode  
Note Autoload mode is only applicable if the autoloader is in  
Sequential mode.  
This option turns Autoload mode on or off. When the autoloader is powered  
on and Autoload mode is on, the autoloader automatically loads the cartridge  
from the lowest numbered full slot into the tape drive. When Autoload mode is  
off, no cartridges are automatically loaded at power on.  
To access this option, follow these steps:  
1. From the Home Screen or main menu, press the [+] or [-] button until  
Configuration appears on the top line of the LCD screen.  
2. Press the [Enter] button to select.  
3. Press the [+] or [-] button until Autoload Mode appears on the LCD screen.  
The second line on the LCD screen indicates the current status, either On or  
Off.  
4. Press the [Enter] button. The LCD screen indicates whether you are about  
to turn Autoload mode on or off.  
5. Press the [Enter] button to accept the change to Autoload mode or  
[Cancel] to exit and not save the changes.  
44 Autoloader Administration  
Chapter 3  
   
Updating Firmware  
Caution  
Do not power cycle or reset the autoloader during the upgrade  
process. Doing so could cause the autoloader to become  
inoperable.  
Using HP Library & Tape Tools  
You can download autoloader and drive firmware using the HP Library & Tape  
Tools diagnostic utility. This utility may already be installed on your server. If  
not, you can download it from http://www.hp.com/support/TapeTools.  
Online help and instructions are included with HP Library & Tape Tools. The  
firmware download procedure involves these simple steps:  
1. After downloading and installing Tape Tools, run the HP Library & Tape  
Tools utility.  
2. If prompted to download new firmware from the website, select [Yes],  
otherwise, select [Get Firmware from Web] from the File menu.  
3. Click on the desired firmware revisions, and then click the [Download]  
button. The firmware file is copied into the HP Library & Tape Tools  
firmware folder.  
4. When the download is completed, close the Get Firmware from Web  
window.  
5. Select the autoloader in the [By Product] device list tab, and then select the  
[Firmware] button. The latest revision available for the autoloader is  
automatically selected.  
6. Select [Start Update] to update the firmware for the autoloader.  
Chapter 3  
Autoloader Administration 45  
       
Using a Firmware Upgrade Tape  
Note  
The preferred method to update firmware is by using HP Library  
& Tape Tools (see Using HP Library & Tape Tools on page 45).  
A firmware upgrade tape can only be obtained by an HP service  
representative.  
This option performs a firmware code update on the autoloader using a  
firmware upgrade tape.  
Note  
This code update operation assumes that the upgrade tape is  
imported as part of this procedure. Do not import the firmware  
update cartridge before starting this procedure.  
To use this option, follow these steps:  
1. From the Home Screen or main menu, press the [+] or [-] button until  
Configuration appears on the top line of the LCD screen.  
2. Press the [Enter] button to select.  
3. Press the [+] or [-] button until Code Update appears on the LCD screen.  
Press the [Enter] button to select.  
4. If the carousel is full, the LCD screen displays No slot free for transfer. Press  
the [Cancel] button repeatedly until the main menu or Home Screen is  
displayed. Export a cartridge to make room for the firmware update  
cartridge. See Exporting Cartridges on page 31 for instructions. Then  
return to step 1 to update the firmware.  
5. If the carousel is not full, the autoloader will select the first available slot  
and prompt you to insert the code update cartridge.  
6. Insert the code update cartridge into the mailslot.  
46 Autoloader Administration  
Chapter 3  
   
Note  
If the cartridge is not a valid code update cartridge, the LCD will  
temporarily display error code “BC,” the autoloader will reset,  
the cartridge will be exported, and the LCD will display Bad  
upgrade tape.  
7. During the firmware update, which can take several minutes, the LCD  
screen displays CODE UPDATE IN PROGRESS. When firmware update is  
complete, the autoloader resets, then unloads and exports the code  
update cartridge. When the LCD screen prompts you, remove the code  
update cartridge and press the [Enter] button to close the door.  
8. If you exported a data cartridge to make room for the code update  
cartridge, be sure to import the cartridge to its original slot. See Importing  
Cartridges on page 30 for instructions.  
Note  
After a firmware update, the firmware revision displayed on the  
LCD will not be updated until the autoloader is power cycled.  
Chapter 3  
Autoloader Administration 47  
 
Running the Autoloader System Test  
Caution  
Running the system test for extended periods of time will reduce  
the life of your autoloader. To maximize product life, use only  
when necessary.  
The System Test option cycles the autoloader through the process of loading,  
calibrating, and unloading all cartridges in the carousel. Running a System  
Test verifies the operational soundness of the autoloader and tape drive. The  
System Test continues indefinitely until you press the [Cancel] button. All  
regular backup or restore operations are suspended while a System Test is in  
progress.  
To run a System Test:  
1. From the Home Screen or main menu, press the [+] or [-] button until  
Diagnostic appears on the top line of the LCD screen.  
2. Press the [Enter] button to select. System Test will now be displayed.  
3. Press the [Enter] button to begin the test.  
The Test Count displays the number of load-calibrate-unload cycles that  
have been completed during the test.  
4. Press the [Cancel] button to end the test.  
48 Autoloader Administration  
Chapter 3  
   
Retrieving Information About the Autoloader  
The Information menu provides access to information about the autoloader,  
including the cycle count, error log, and firmware revision.  
Cycle Count  
This option displays the total system cycle count, incrementing each time a tape  
is loaded into the drive or exported from the autoloader.  
To use this option, follow these steps:  
1. From the Home Screen or main menu, press the [+] or [-] button until  
Information appears on the top line of the LCD screen.  
2. Press the [Enter] button to access the available options.  
3. Press the [+] or [-] button until Cycle Count appears on the LCD screen.  
The LCD screen displays the total cycle count.  
4. Press the [Cancel] button when done.  
View Event Log  
This option provides access to the most recent autoloader errors and events  
(see Table 5 on page 66 for a description of error codes).  
To use this option, follow these steps:  
1. From the Home Screen, press the [+] or [-] button until Information  
appears on the top line of the LCD screen.  
2. Press the [Enter] button to access the available options.  
3. Press the [+] or [-] button until View Event Log appears on the LCD screen.  
The LCD screen also displays the total number of errors and events  
currently stored in the event log.  
4. Press the [Enter] button to access the most recently logged event.  
5. Press the [+] or [-] button to display each event in the log.  
6. Press [Cancel] when done.  
Chapter 3  
Autoloader Administration 49  
       
Note  
Errors will show as “X X YY. YY” represents the specific error  
code, and “X X” represents non pertinent address codes.  
Additionally, errors range from 0 to -63, where 0 is the newest  
error and -63 is the oldest.  
Firmware Revision  
This option displays the revision of the firmware currently installed in the  
autoloader.  
Note  
The tape drive and autoloader firmware is a single image, but  
displays as three firmware numbers on the front panel. (An  
example is 5000 8000 0102.)  
To use this option, follow these steps:  
1. From the Home Screen or main menu, press the [+] or [-] button until  
Information appears on the top line of the LCD screen.  
2. Press the [Enter] button to access the available options.  
3. Press the [+] or [-] button until Firmware Rev appears on the LCD screen.  
The LCD screen displays the revision of the firmware currently installed in  
the autoloader.  
4. Press [Cancel] when done.  
Note  
After a firmware update, the firmware revision displayed on the  
LCD will not be updated until the autoloader is power cycled.  
50 Autoloader Administration  
Chapter 3  
   
Diagnostics and  
Troubleshooting  
4
Chapter Overview  
Using HP Library & Tape Tools to Diagnose Problems on page 52  
Troubleshooting Installation Problems on page 53  
Troubleshooting Common Problems on page 55  
Autoloader Error Codes on page 66  
Chapter 4  
Diagnostics and Troubleshooting 51  
     
Using HP Library & Tape Tools to Diagnose Problems  
With HP Library & Tape Tools installed on the host server, you can do the  
following:  
Identify all SCSI devices connected to your system.  
View detailed configuration, identification, inventory, and drive information  
for the autoloader.  
Easily update autoloader and drive firmware.  
Run advanced diagnostic tests, including connectivity, read/write, media  
validation, and testing the functionality of the autoloader.  
View autoloader and drive error logs.  
Generate a detailed support file that can be e-mailed or faxed to your  
support representative for analysis.  
The HP Library & Tape Tools diagnostic provides an intuitive graphical user  
interface with integrated context-sensitive help. It can be downloaded free of  
52 Diagnostics and Troubleshooting  
Chapter 4  
   
Troubleshooting Installation Problems  
Problems encountered during the installation of the autoloader are usually  
caused by improper SCSI bus configuration, application software  
configuration errors, or by an incorrectly configured operating system. If the  
application software that you are using is not communicating with the  
autoloader after installation, check the following:  
SCSI ID:  
The autoloader uses one SCSI ID and two Logical Unit Numbers (LUNs):  
one LUN for the tape drive (0) and one for the autoloader robotics (1).  
Depending on other devices attached to the same SCSI bus and their SCSI  
IDs, you may need to change the SCSI ID of the autoloader before you  
can use the autoloader. Select an unused SCSI ID. See the manuals for the  
other devices on the SCSI bus or your operating system to determine which  
SCSI IDs are currently in use. If the autoloader is attached to a narrow  
(50-pin) SCSI bus, only SCSI IDs 0 through 7 are available. See Changing  
the SCSI ID on page 41 for instructions.  
SCSI Cabling:  
Verify that all SCSI cables are securely connected at both ends. Check the  
length and integrity of your SCSI cabling. The total length of all cables  
connected to a SCSI bus must not exceed 6 meters (19 feet) for a SCSI-1  
SE bus, 3 meters (10 feet) for a Fast SCSI (Narrow or Wide) or an Ultra  
SCSI (Narrow or Wide) SE bus, 12 meters (40 feet) for an LVD bus with  
multiple devices, or 25 meters (82 feet) for an LVD bus with a single  
device. The length of the internal SCSI cabling inside the autoloader is 30  
cm (1 ft). This length must be included in any calculations of cable length.  
Try replacing suspect cables with known good cables.  
Termination:  
If the autoloader is the only SCSI device - other than the SCSI host adapter  
- on the selected SCSI bus, it must be terminated. Likewise, if the  
autoloader is physically the last SCSI device on the SCSI bus, it must be  
terminated. Only the devices physically at the beginning and end of the  
SCSI bus should be terminated. Refer to the manuals supplied with other  
devices on the SCSI bus for information on enabling or disabling  
termination on those devices.  
Chapter 4  
Diagnostics and Troubleshooting 53  
         
To terminate the autoloader, locate the terminator in the accessories  
package and press it firmly into either of the two SCSI connectors on the  
rear panel of the autoloader. Secure the terminator by tightening the  
finger-screws until snug. The supplied terminator is “dual mode” and will  
work on both Low-Voltage Differential (LVD) and Single Ended (SE) SCSI  
buses. A green LED on the terminator indicates that the unit is attached to  
a SCSI bus running in LVD mode. A red LED on the terminator indicates  
that the unit is attached to a SCSI bus running in SE mode. If the LED is not  
on, check all SCSI and power connections and confirm that the unit is  
attached to a valid SCSI bus.  
Compatibility:  
Ensure that the autoloader is compatible with the SCSI host adapter and  
backup application you plan to use. For a list of compatible SCSI adapters  
and application software, check with your SCSI host adapter  
manufacturer, backup application vendor, or the HP support website at  
SCSI Host Adapter Installation:  
Verify that you have installed your SCSI host adapter correctly. Refer to the  
manual that came with your SCSI host adapter for installation and  
troubleshooting instructions. Pay particular attention to any steps  
describing the settings of various jumpers and/or switches on the host  
adapter. Make sure that the host adapter is properly seated in the  
motherboard slot and the operating system correctly detects the host  
adapter. Make sure that the proper device driver is installed for the SCSI  
host adapter.  
Backup Application Installation:  
Refer to the documentation included with your backup application for  
instructions on how to verify proper installation. Many backup software  
packages require an additional module to communicate with the  
autoloader robotics.  
Device Driver Installation:  
If applicable, make sure that the proper ISV and/or autoloader driver is  
installed. For more information, see Preparing the Host and Verifying  
the Connection on page 21.  
54 Diagnostics and Troubleshooting  
Chapter 4  
Troubleshooting Common Problems  
This section includes information on troubleshooting common autoloader  
problems. If these procedures fail, contact your service representative for  
further assistance.  
Table 4 Troubleshooting Table  
Problem  
Solution  
Power  
Autoloader does not power  
on.  
Check all power cord connections.  
Make sure the power switch on the front panel is in the ON  
position.  
Make sure there is power to the outlet. Try another working  
outlet.  
Try a known good power cord.  
Contact your service representative.  
No display messages appear.  
Make sure the power cord is connected.  
Make sure the power switch is on.  
Power cycle the autoloader.  
Download autoloader firmware.  
Contact your service representative.  
Tape movement  
Tape stuck in storage slot.  
See Removing Stuck Cartridges on page 62.  
Chapter 4  
Diagnostics and Troubleshooting 55  
     
Table 4 Troubleshooting Table  
Problem  
Solution  
Tape stuck in drive.  
Power cycle the autoloader, allow it to complete initialization  
(may take as long as 10 minutes), and then retry unloading the  
tape using the autoloader Operator’s Panel controls.  
Make sure that the backup software is not reserving the slot or  
preventing the tape drive from ejecting the cartridge. The backup  
software needs to cancel the reservation and any hold it has on  
the tape drive. Temporarily disconnecting the autoloader from  
the host server and power-cycling the autoloader eliminates the  
host and its software as a problem source.  
If these procedures do not resolve the issue, contact your service  
representative.  
Media  
Failures with reused Quantum  
DLT formatted (degaussed)  
cartridges.  
The degaussing may not have been sufficient to fully erase the  
data. If this happens, use another cartridge, preferably a new,  
unformatted DLT Type IV cartridge, before suspecting other  
system components.  
Cleaning or data cartridge  
incompatible with drive.  
Make sure you are using cleaning and data cartridges that are  
compatible with the drive. The autoloader automatically unloads  
incompatible cartridges to their original slots, the Media  
Attention LED flashes, and an exclamation point (!) appears in  
the inventory display for the indicated slot number.  
56 Diagnostics and Troubleshooting  
Chapter 4  
   
Table 4 Troubleshooting Table  
Problem  
Solution  
Cannot write to or read from  
tape.  
Make sure that the cartridge is write enabled (move the write-  
protect switch to the enabled position).  
Make sure that the cartridge is a DLTtapeIV that has not been  
written using an incompatible format. The drive can read, but not  
write a DLT 4000 formatted tape.  
Make sure that the cartridge has not been exposed to harsh  
environmental or electrical conditions and is not physically  
damaged in any way.  
Many backup applications do not read or write to cartridges that  
were created using a different backup application. In this case,  
you may have to perform an erase, format, or label operation on  
the cartridge.  
Make sure you understand any data protection or overwrite  
protection schemes that your backup application may be using,  
which could prevent you from writing to a given cartridge.  
Retry the operation with a different, known good tape.  
Clean the tape drive. See Cleaning the Tape Drive on page 36.  
Chapter 4  
Diagnostics and Troubleshooting 57  
Table 4 Troubleshooting Table  
Problem  
Solution  
SCSI ID  
Changed drive SCSI ID, but  
the host server does not  
recognize the new ID.  
Make sure that all SCSI devices on the same bus have unique ID  
numbers.  
If the SCSI bus is narrow (50-pin) only SCSI IDs 0 through 7 are  
available.  
Make sure that you cycle power on the autoloader after  
changing the SCSI ID.  
Reboot the host server.  
Autoloader performance  
The autoloader is not efficiently Check the network bandwidth from the host computer if you are  
backing up data.  
backing up data over a network. Consider comparing to a local-  
only backup.  
Make sure that the autoloader is on its own SCSI bus and not  
daisy-chained to another tape drive or to the hard drive being  
backed up.  
Clean the tape drive. See Cleaning the Tape Drive on page 36  
for instructions.  
Try a new cartridge. A marginal cartridge can cause  
performance problems due to bad spots on the tape requiring  
retries.  
Make sure that the data is being compressed.  
Check the size of the files. Small file size can impact  
performance.  
Confirm that the backup application is utilizing block sizes of at  
least 32KB, preferably 64KB. Refer to the backup application  
documentation for details.  
58 Diagnostics and Troubleshooting  
Chapter 4  
Table 4 Troubleshooting Table  
Problem  
Solution  
Cleaning  
Recurring cleaning message or Make sure you are using a DLT vs80 compatible cleaning  
media attention light.  
cartridge.  
Replace the existing cleaning cartridge with a new one.  
If the Media Attention LED is cleared using a cleaning cartridge  
and then immediately reappears after a particular data  
cartridge is reloaded, that data cartridge might be  
contaminated. If this occurs, check that the data cartridge can be  
read, back up data from the suspect cartridge to another  
cartridge, and then discard the suspect cartridge.  
The Clean Drive LED is  
illuminated.  
Indicates that 250 tape motion hours have passed since you last  
cleaned the tape drive.  
Clean the tape drive. See Cleaning the Tape Drive on page 36  
for instructions.  
Cannot load the cleaning  
cartridge.  
Make sure you are using a DLT vs80 compatible cleaning  
cartridge. (See page 36.)  
Contact your service representative.  
Media Compatibility  
Media format invalid for drive  
type.  
You attempted to load incompatible media into the tape drive.  
Ensure your media and format is compatible with a DLT vs80  
tape drive. See page 29 for more information.  
Media is labeled as write  
protected by the host server,  
but restore from tape  
successful.  
Media with the DLT 4000 format was loaded into the tape drive.  
The data is readable, but the media must be bulk erased before  
the tape drive can write to this cartridge.  
Chapter 4  
Diagnostics and Troubleshooting 59  
     
Table 4 Troubleshooting Table  
Problem  
Solution  
Media is rejected by the tape  
drive. Restore from tape NOT  
successful.  
You attempted to load media with an invalid format (DLT 7000  
or DLT 8000), an improperly degaussed cartridge, an invalid  
cartridge type (DLTtape III or non-DLT1 cleaning cartridge), or  
the tape drive read/write head is dirty. The tape drive rejects the  
cartridge in these cases. If the cartridge format or cartridge type  
is invalid, replace the cartridge. If the read/write head is  
suspected as being dirty, clean the drive. If the format is invalid,  
or the tape is improperly degaussed, the media must be  
thoroughly degaussed before the DLT vs80 tape drive can use  
this tape.  
Media Attention LED Issues  
Contamination by loose  
debris.  
Avoid contamination by ensuring that the autoloader is installed  
in a clean, contamination-free environment. Cartridges should  
be stored vertically in their plastic cases. Continue cleaning the  
tape drive as needed.  
Contamination by head  
staining.  
(Caused by adhesion of  
chemicals that are present in  
the tape media to the head  
surface.)  
One or two passes with a cleaning cartridge should resolve the  
Media Attention LED caused by normal head staining. If a  
cleaning cartridge is unsuccessful in resolving a cleaning light  
after 3 or more attempts, the cleaning cartridge may be  
contaminated, and should NOT be used in another drive.  
Non-acclimated media  
A cartridge should be acclimated for a minimum of 24 hours  
before being used, particularly if it has been stored at a  
substantially different temperature or level of humidity than the  
tape library.  
Wrong cleaning cartridge  
Expired cleaning cartridge  
Use only the vs80 compatible cleaning cartridge specifically  
designated for the autoloader.  
A cleaning cartridge is good for 20 uses.  
60 Diagnostics and Troubleshooting  
Chapter 4  
     
Table 4 Troubleshooting Table  
Problem  
Solution  
Bad/defective/contaminated  
media  
If the Media Attention LED is cleared using a cleaning cartridge  
and then immediately reappears each time a particular  
cartridge is reloaded, and you have confirmed that the suspect  
cartridge is not an invalid cleaning cartridge (DLTtape III or non-  
DLT1), that cartridge should be suspected as being  
contaminated.  
— If this occurs, export the cartridge, clean the tape drive again  
and then load a known good cartridge. In some cases, a  
cartridge can be worn out, have been improperly degaussed,  
have bad calibration tracks, or have a bad tape directory  
recorded by another drive type such as DLT 7000 or DLT  
8000.  
— Any cartridge that is suspected of being defective or  
that are suspected as being improperly degaussed or  
containing incompatible formats such as DLT 7000 or DLT  
8000 must be thoroughly degaussed before use.  
Errors Displayed on Front Panel  
“!” in autoloader operator  
panel inventory display  
See Operator’s Panel Overview on page 24 for more  
information.  
There is an error code on the  
LCD display  
Look up the error code, try to resolve the failure, and power cycle  
(see page 66).  
Chapter 4  
Diagnostics and Troubleshooting 61  
 
Removing Stuck Cartridges  
If the autoloader experiences a severe mechanical problem or if you need to  
remove cartridges because of a power failure or other circumstance in which  
the autoloader is unable to export the cartridges in the carousel, follow these  
steps:  
Caution  
Contact your HP support representative if a cartridge is stuck in  
the drive.  
1. Move the power switch on the front panel to the OFF position. You may  
need to use the tip of a pen or similar item to move the recessed power  
switch.  
2. Remove the power cable and SCSI cables from their connectors on the  
back panel of the autoloader.  
WARNING To prevent injury, disconnect the power and SCSI cables before  
removing the autoloader cover and keep fingers away from the  
fan.  
3. If applicable, remove the autoloader from its rack slot and place it on a  
table or other clear work surface.  
4. If the autoloader is rackmounted, use a screwdriver to remove the front  
cover screws, that secure the mounting brackets, from both sides of the  
autoloader (see Figure 5 on page 16).  
62 Diagnostics and Troubleshooting  
Chapter 4  
   
5. Loosen the autoloader cover by removing the five screws on the back of  
the autoloader, and the screws on each side of the autoloader.  
Figure 15 Remove Indicated Back Cover Screws  
6. Remove the top cover by lifting it from the back and easing it out from  
under the front panel display cover.  
Chapter 4  
Diagnostics and Troubleshooting 63  
7. Remove the cartridge carrier that contains the tape you want to remove by  
lifting the carrier up and out of the autoloader.  
Note  
To remove the carrier directly in front of the mail slot, gently  
rotate the carousel counterclockwise by moving the belt or  
carriers until the carrier is no longer in front of the mail slot.  
8. On each carrier, carefully pull the cartridge lock lever away from the  
carrier, allowing the cartridge to slide out of the carrier.  
Figure 16 Pull Cartridge Release Lever  
Cartridge Carrier  
Cartridge Lock Lever  
64 Diagnostics and Troubleshooting  
Chapter 4  
9. After removing the cartridges from the desired carriers, reinstall each  
carrier on the autoloader belt (see Figure 17).  
— Make sure that the rollers on the bottom of the carrier are aligned in  
the carrier tracks.  
— Make sure that the belt post beneath each carrier is inserted into the  
proper autoloader belt loop.  
Note  
There are unused loops on the belt. The proper belt loops have  
an extra bump on the outside of the loop. See Figure 17.  
Figure 17 Installing the Carrier  
10. Ensure the carrier is properly installed on the belt by gently pressing on the  
top of the carrier and sliding it back and forth. If it is properly attached to  
the belt, it should not move. If it does, reinstall the carrier.  
11. Replace the top cover of the autoloader and reinstall the eleven cover  
screws and mounting brackets.  
Chapter 4  
Diagnostics and Troubleshooting 65  
 
Autoloader Error Codes  
If an error occurs during operation of the autoloader, the autoloader stops the  
current operation and displays an error code on the top line of the LCD screen.  
Unless otherwise noted in Table 5, attempt to resolve the error by cycling  
power on the autoloader and retrying the last operation. If the error persists,  
contact support personnel.  
Note  
When the error appears on the LCD screen, it will show as error  
“81, for example. When you view the error from within the  
error log, it will show as “3 0 81.  
To view the error log follow these steps:  
1. From the Home Screen or main menu, press the [+] or [-] button until  
Information appears on the top line of the LCD screen.  
2. Press the [Enter] button to access the available options.  
3. Press the [+] or [-] button until View Error Log appears on the LCD screen.  
4. Press the [Enter] button to access the most recently logged error message.  
5. Press the [+] or [-] button to display each error in the log.  
6. Press [Cancel] when done.  
A description of each of the error codes is provided in the following table:  
Table 5 Error Codes  
Error Code  
Description  
Details  
3 0 81  
Invalid command error.  
This error indicates that the autoloader received  
an undefined command or an invalid parameter  
with a command.  
3 0 82  
Device status not suitable to  
execute this command.  
If the robotics are busy, some commands cannot  
be executed at the same time. This error indicates  
a probable violation. This is not an error  
condition, but does result in busy being  
reported to the host for the requested SCSI  
command.  
66 Diagnostics and Troubleshooting  
Chapter 4  
     
Table 5 Error Codes  
Error Code  
Description  
Inventory not valid.  
Details  
3 0 83  
The cartridge inventory is not valid because of  
manual changes or previous fatal errors. Update  
the inventory using the Re-inventory option in the  
Configuration menu. See page 38 or power  
cycle.  
3 0 84  
3 0 85  
3 0 86  
3 0 87  
3 0 88  
Source empty.  
There is no cartridge in the location where a  
cartridge move was issued.  
Destination full.  
The location where a cartridge move was issued  
already contains a cartridge.  
Mail slot access rejected.  
Operation timeout.  
User attempted to access the mail slot, but media  
removal was prevented by the host.  
A command did not complete in the required  
amount of time.  
Communications error during  
loop-back.  
Cycle power on the autoloader and attempt the  
operation again. If the error recurs, contact your  
technical support representative.  
3 0 89  
3 0 8F  
System test timeout.  
There was a communication timeout between the  
drive and loader during the System Test.  
Recovered loader error.  
Loader error recovery successful. Your diagnostic  
tool can provide details of the original loader  
error.  
3 0 90  
Mechanical Initialization failure. The robotics were not able to move to the safe  
mechanical initialization position. Manual  
intervention is necessary.  
3 0 91  
3 0 92  
3 0 93  
Inventory scan failure.  
Preposition failed.  
Fatal robotic error occurred during the inventory  
scan.  
Belt positioning error occurred during  
'Preposition' command.  
Cartridge load error.  
A failure occurred while trying to load a  
cartridge from the drive to its slot.  
Chapter 4  
Diagnostics and Troubleshooting 67  
Table 5 Error Codes  
Error Code  
Description  
Details  
3 0 94  
3 0 95  
3 0 96  
Cartridge unload error.  
A failure occurred while trying to unload a  
cartridge from the drive to its slot.  
Import error.  
An error occurred while trying to import a data  
cartridge to a carousel slot.  
Export error.  
An error occurred while trying to export a data  
cartridge from its carousel slot. Can be caused by  
an empty slot that is expected to be full.  
3 0 A0  
3 0 A1  
Carousel motion failure.  
Error occurred during carousel movement  
(position not found). Could be caused by a  
missing or misaligned cartridge carrier, an  
obstruction, or an unexpected cartridge in the  
carousel path.  
Cartridge transport position  
error.  
Cartridge transport element is unable to reach its  
desired position. Failure occurred while trying to  
place a cartridge into or remove a cartridge from  
the drive or a slot.  
3 0 A2  
3 0 A3  
Gripper position error.  
Cartridge pick error.  
Gripper unable to reach position.  
Error occurred while trying to pull a cartridge  
from the drive or a carousel slot.  
3 0 A4  
Mail slot position error.  
The mail slot door was not in the requested  
position during device operation. Can be caused  
by manually opening the door or a cartridge or  
other obstruction is blocking the door. Try  
removing the cartridge or obstruction, then  
power cycle or reset the autoloader.  
3 0 A5  
3 0 B0  
Fan Error.  
Autoloader processor detected a fan error.  
ROM error.  
Cycle power on the autoloader and attempt the  
operation again. If the error recurs, contact your  
technical support representative.  
68 Diagnostics and Troubleshooting  
Chapter 4  
Table 5 Error Codes  
Error Code  
Description  
RAM error.  
Details  
3 0 B1  
Cycle power on the autoloader and attempt the  
operation again. If the error recurs, contact your  
technical support representative.  
3 0 B2  
NVRAM error.  
Cycle power on the autoloader and attempt the  
operation again. If the error recurs, contact your  
technical support representative.  
3 0 B3  
3 0 B4  
3 0 B5  
Controller timer failure.  
An unrecoverable failure has occurred in the mail  
controller timer circuit.  
Loader to drive communication  
IC error.  
Failure in IC handling loader to drive  
communication.  
Display error.  
Cycle power on the autoloader and attempt the  
operation again. If the error recurs, contact your  
technical support representative.  
3 0 B6  
3 0 B7  
3 0 BC  
3 0 BD  
3 0 BE  
3 0 BF  
Memory error.  
Cycle power on the autoloader and attempt the  
operation again. If the error recurs, contact your  
technical support representative.  
Timeout on autoloader  
command  
Cycle power on the autoloader and attempt the  
operation again. If the error recurs, contact your  
technical support representative.  
Drive bug-checked.  
Cycle power on the autoloader and attempt the  
operation again. If the error recurs, contact your  
technical support representative.  
Autoloader has loaded a  
cartridge but drive is empty.  
Cycle power on the autoloader and attempt the  
operation again. If the error recurs, contact your  
technical support representative.  
Autoloader did not load the  
cartridge that is currently in the  
tape drive.  
Cycle power on the autoloader and attempt the  
operation again. If the error recurs, contact your  
technical support representative.  
Fatal error.  
Cycle power on the autoloader and attempt the  
operation again. If the error recurs, contact your  
technical support representative.  
Chapter 4  
Diagnostics and Troubleshooting 69  
70 Diagnostics and Troubleshooting  
Chapter 4  
Technical Specifications  
A
Appendix Overview  
Autoloader Specifications on page 72  
Environmental Specifications on page 73  
Tape Drive Specifications on page 74  
Media Specifications on page 75  
Appendix A  
Appendix Overview 71  
     
Autoloader Specifications  
Table 6 Autoloader Specifications  
Characteristic  
Specification  
Height  
Packaged  
Unpackaged  
Width  
205 mm (8.0 in)  
84 mm (3.34 in)  
Packaged  
600 mm (23.6 in)  
419 mm (16.5 in)  
Unpackaged  
Depth  
Packaged  
743 mm (29.2 in)  
610 mm (24 in)  
Unpackaged  
Weight  
Packaged  
Net  
11.35 kg (24.9 lb)  
10 kg (22 lb)  
Maximum storage capacity  
Native: 320 GB  
Compressed: 640 GB (assuming 2:1  
compression)  
Number of slots  
8
Loading time to BOT  
(for previously written tape)  
59 seconds (average)  
Unloading time from BOT  
17 seconds (average)  
250,000 swaps  
MSBF  
Interface  
LVD ultra wide SCSI-2, 16 bits wide, 68-  
pin HD connector  
Power requirements  
100 - 240V AC,  
50 - 60 Hz  
72 Autoloader Specifications  
Appendix A  
         
Environmental Specifications  
Table 7 Environmental Specifications  
Characteristic  
Specification  
Temperature/humidity  
Operating  
10º to 35º C  
Non-operating  
-40º to 60º C  
20º to 30º C  
Recommended operating  
temperature  
Temperature shock immunity -  
maximum rate of change  
10º C per hour  
Operating  
20% to 80% RH (non condensing)  
10% to 90% RH (non-condensing)  
Non-operating  
Altitude  
Operating  
-152 to 9144 m  
-152 to 9144 m  
Non-operating  
Vibration (5-500 Hz)  
Maximum acceleration to  
operating  
0.21 Grms (random)  
500 Hz  
Frequency range  
Appendix A  
Environmental Specifications 73  
       
Tape Drive Specifications  
Table 8 DLT vs80 Drive Specifications  
Description  
DLT1 (vs80)  
Read/write transfer rate: maximum  
sustained (DLT Type IV media)  
Non-compressed mode:  
3.0 MB/second  
Compressed (2:1 typical):  
6.0 MB/second  
Burst transfer rate  
Average access time  
MTBF  
16 MB/second  
68 seconds  
100,000 hours  
Wide Ultra SCSI-2, LVD  
Interface  
74 Tape Drive Specifications  
Appendix A  
   
Media Specifications  
Table 9 Media Specifications  
Characteristic  
DLT Type IV Media  
DLT1 formatted capacity  
40 GB (non-compressed  
80 GB (2:1 typical compression)  
Basic description  
Tape length  
0.5 inch (metal particle)  
557 meters (1828 feet)  
Cartridge dimensions  
10.4 x 10.4 x 2.5 cm  
(4.1 x 4.1 x 1.0 in)  
Shelf life  
30 years minimum @ 20° C  
40% RH (non-condensing)  
Cartridge life  
1,000,000 passes (any point on the  
tape passing the recording head in  
either direction)  
Cleaning cartridge life  
Supported media  
20 uses  
Data Cartridges:  
DLT IV, DLT1 or DLT VS media  
Cleaning Cartridges:  
DLT1 or DLT VS cleaning  
cartridges  
Appendix A  
Media Specifications 75  
                   
76 Media Specifications  
Appendix A  
Customer Support  
B
Appendix Overview  
Registering Your Product on page 78  
Service Options on page 79  
Contacting HP Customer Support on page 80  
Warranty Information on page 85  
Appendix B  
Appendix Overview 77  
   
Registering Your Product  
Registering your product ensures fast and easy access to Hewlett-Packard  
Customer Support.  
On our web site:  
HP Customers who register join a select group who register to receive:  
Technical support updates  
Special Hewlett-Packard offers  
Direct-to-you details on:  
Ideas and ways to use your new HP StorageWorks vs80 1/8  
Autoloader  
Other exciting HP products  
News on emerging technologies  
78  
Registering Your Product  
Appendix B  
     
Service Options  
HP service options upgrade the warranty on your tape autoloader. A wide  
range of warranty options are available to meet your business uptime needs.  
SupportPacks  
SupportPacks are available within 180 days of your purchase. If you choose to  
purchase one, your warranty will be upgraded. Once your warranty has  
expired, post-warranty SupportPacks are also available. Table 10 lists HP  
SupportPack service options.  
Table 10 SupportPacks  
SupportPack Number  
Description  
2-year express exchange  
H2667A/E  
H2698A/E  
H4619A/E  
H5526A/E  
H4624A/E  
3-year express exchange  
3-year on-site, next-day  
3-year on-site, same-day  
3-year on-site, 24 x 7  
Note  
To order HP SupportPacks, visit http://www.hp.com/hps/support/  
supportpack, or contact your support or sales representative.  
Appendix B  
Service Options 79  
         
Contacting HP Customer Support  
If your autoloader fails during the warranty period and the suggestions in the  
documentation do not solve the problem, you can receive support by doing the  
following:  
Access HP Support on the World Wide Web at http://www.hp.com/  
Contact your authorized HP dealer or Authorized Service Provider  
Call the HP Customer Care Center in your region  
If you purchased a service contract through HP or an authorized reseller, make  
sure that you register your autoloader immediately. Failure to register may  
result in slower response time. Registering allows the local repair office to  
prepare for the proper response level needed. If your library fails while under  
the support contract period, contact the appropriate support number included  
in your contract information.  
If your autoloader fails after the warranty period, contact your authorized Hp  
dealer or distributor, or the nearest HP sales and service office. Customers in  
the US and Europe can use a credit card for phone assistance.  
Information Needed for Support  
Before contacting your HP service representative, please have the following  
information ready:  
Model number for your autoloader  
Serial number  
Media type and format  
Error codes  
Revision number for autoloader and drive firmware  
Brand and model of your host computer  
Brand and model of your SCSI host adapter  
Autoloader drivers and backup software that you are using and the version  
number(s)  
80  
Contacting HP Customer Support  
Appendix B  
       
Backup Software Support  
While the autoloader product itself is supported by Hewlett-Packard, all  
software products are supported by individual software vendors. When  
contacting the software vendor for support, you will need the following  
information:  
Your name and telephone number  
Product name, release number, operating system, build, and serial number  
Detailed list of error messages reported  
Configuration files and log files related to the problem  
Screen dumps, if applicable  
Explanation of how to reproduce the problem, if possible  
Events that may have contributed to the problem, recent operator actions,  
recent events in the software or the system, and recent changes to the  
computer system, software, or network environment.  
HP Telephone Support  
To obtain technical assistance, call the support representative nearest you.  
North and South America  
Note  
For the latest list of phone numbers for HP Customer Support, see  
http://www.hp.com/go/support. Phone charges may apply.  
Argentina  
(541) 778 8380  
Brazil  
(011) 829 6612  
Canada  
905-206-4663  
Chile  
800 360 999  
Mexico  
800 427 6684  
Appendix B  
Contacting HP Customer Support 81  
         
United States  
(970) 635-1500; Monday - Friday,  
7 am - 5pm Mountain Time  
Venezuela  
800 47 888 (Caracas 207 8488)  
European Customer Support Centers  
Monday - Friday, 8:30 - 18:00 (C.E.T)  
Note  
For the latest list of phone numbers for HP Customer Support, see  
http://www.hp.com/go/support. Phone charges may apply.  
Austria  
+ 43 (0) 7114 201080  
Belgium, Dutch  
+ 32 (0) 2 626 8806  
Belgium, French  
+ 32 (0) 2 626 8807  
Denmark  
+ 45 39 29 4099  
English  
International + 44 (0) 171 512 52 02  
Finland  
+ 358 (0) 203 47 288  
France  
+ 33 (0) 1 43 62 34 34  
Germany  
+49 (0) 180 52 58 143  
Ireland  
+ 353 (0) 1 662 5525  
Israel  
+ 972 (0) 9 9524848  
Italy  
+ 39 02 264 10350  
82  
Contacting HP Customer Support  
Appendix B  
   
Netherlands  
+ 31 (0) 20 606 8751  
Norway  
+ 47 22 11 6299  
Portugal  
+ 351 (0)1 318 00 65  
Spain  
+ 34 902 321 123  
Sweden  
+ 46 (0) 8 619 2170  
Switzerland  
+ 41 (0) 848 80 11 11  
Turkey  
+ 90 212 224 59 25  
United Kingdom  
+ 44 (0) 171 512 52 02  
Asia Pacific Customer Support Centers  
Note  
For the latest list of phone numbers for HP Customer Support, see  
http://www.hp.com/go/support. Phone charges may apply.  
Australia  
+ 61 3 8877 8000  
China  
+ 86 (0) 10 6564 5959  
Hong Kong  
800 96 7729  
India  
+ 91 11 682 6035  
Indonesia  
+ 62 21 350 3408  
Japan  
+ 81 3 3335 8333  
Appendix B  
Contacting HP Customer Support 83  
   
Korea  
+ 82 2 3270 0700  
Outside Seoul  
080 999 0700  
Malaysia  
+ 60 3 295 2566  
New Zealand  
+ 64 9 356 6640  
Penang  
1 300 88 00 28  
Philippines  
+ 63 2 867 3551  
Singapore  
+ 65 272 5300  
Taiwan  
+ 886 2 717 0055  
Thailand  
+ 66 2 661 4000  
Vietnam  
+ 84 (0) 8 823 4530  
Elsewhere  
Contact your authorized HP dealer/distributor or the nearest HP sales and  
service office.  
84  
Contacting HP Customer Support  
Appendix B  
 
Warranty Information  
HP Products: HP StorageWorks vs80 1/8 Autoloader  
Duration of limited warranty: One year  
1. HP warrants HP hardware, accessories, and supplies against defects in  
materials and workmanship for the period specified above. If Hewlett-  
Packard receives notice of such defects during the warranty period,  
Hewlett-Packard will, at its option, either repair or replace products which  
prove to be defective. Replacement products may be either new or like-  
new.  
2. HP warrants that HP software will not fail to execute its programming instructions,  
for the period specified above, due to defects in material and workmanship when  
properly installed and used. If HP receives notice of such defects during the  
warranty period, HP will replace software media that does not execute its  
programming instructions due to such defects.  
3. HP does not warrant that the operation of HP products will be uninterrupted or error  
free. If HP is unable, within a reasonable time, to repair or replace any product to a  
condition as warranted, customer will be entitled to a refund of the purchase price  
upon prompt return of the product.  
4. HP products may contain remanufactured parts equivalent to new in performance  
or may have been subject to incidental use.  
5. The warranty period begins on the date of delivery or on the date of installation if  
installed by HP. If customer schedules or delays HP installation more than 30 days  
after delivery, warranty begins on the 31st day from delivery.  
6. Warranty does not apply to defects resulting from (a) improper or inadequate  
maintenance or calibration, (b) software, interfacing, parts or supplies not supplied  
by HP, (c) unauthorized modification or misuse, (d) operation outside of the  
published environmental specifications for the products, or (e) improper site  
preparation or maintenance.  
7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE  
EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN  
OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY  
IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY  
QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.  
8. HP will be liable for damage to tangible property per incident up to the greater of  
$300,000 or the actual amount paid for the product that is the subject of the claim,  
and for damages for bodily injury or death, to the extent that all such damages are  
determined by a court of competent jurisdiction to have been directly caused by a  
defective HP product.  
Appendix B  
Warranty Information 85  
   
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY  
STATEMENT ARE THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. EXCEPT  
AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR  
LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL  
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED  
IN CONTRACT, TORT, OR OTHERWISE.  
86  
Warranty Information  
Appendix B  
 
index  
drive 36  
cleaning cartridge 30, 36, 37, DLTtape IV  
A
accessories 14  
altitude specifications 73  
Asia-Pacific telephone support  
83  
bulk erasing media 29  
56, 59, 60, 75  
cleaning the drive 36  
reset 40  
drive cleaning 36  
drivers  
autoloader  
autoloader 21  
ISV 21  
registration 78  
SCSI IDs 41  
autoloader accessories 14  
autoloader installation 8  
autoloader reset 40  
autoloader test 48  
software 21  
connecting the autoloader 19  
control button 27  
electro-static discharge (ESD)  
protection 21  
customer support 78, 86  
Asia-Pacific 83  
B
European telephone support 82  
event log 49  
back panel 11  
Europe 82  
backup software  
cycle count 49  
bulk erasing 29, 56  
D
C
data cartridge  
29, 56  
updating from cartridge 46,  
47  
cable connection 19  
cables  
SCSI 53  
front panel 24  
cartridge use 29  
cartridges  
description 75  
length 75  
exporting 31  
importing 30  
loading 32  
data cartridges  
capacity 9  
H
maintaining 35  
unloading 33  
write protecting 34  
choosing a location 12  
circular mode 43  
home screen 24  
operating temperature range  
35  
HP Library & Tape Tools 22,  
45, 52  
diagnostic utility 45  
diagnostics 45  
87  
phone support 81  
software compatibility 21  
specifications  
I
importing cartridges 30  
information  
O
air quality 12  
cycle count 49  
event log 49  
clearance 12  
DLT  
Circular 43  
warranty 2  
media cartridge life 75  
media shelf life 75  
humidity 12  
operator panel 24  
control button 27  
ordering supplies and accesso-  
ries 86  
information, gathered before  
installation  
cabling 19  
interface 72  
driver 21  
front panel 10  
rear panel 11  
HBA 21  
media 75  
powering on 19  
rack 16  
physical 72  
software 21  
tape drive 74  
P
troubleshooting 53  
installation overview 8  
ISV application 21  
packing materials 13  
physical specifications 72  
weight 12  
source 12  
L
LEDs  
storage capacity 72  
supplies and accessories 86  
system test 48  
Clean Drive 26, 59  
Error 26  
Media Attention 26, 61  
Ready/Activity 26  
location requirements 12  
Logical Unit Numbers (LUNs) 9  
R
rack requirements 16  
rear panel features 11  
registering the autoloader 78  
registering your product 78  
resetting the autoloader 40  
T
bulk erasing DLTtape IV media  
29, 56  
M
maintaining cartridges 35  
media 29, 75  
DLT  
description 75  
length 75  
SCSI cabling 53  
bulk erasing DLTtape IV  
cartridges 29, 56  
DLT  
SCSI IDs  
changing 41, 53  
Logical Unit Numbers (LUNs)  
9, 41, 53  
tape cartridges 75  
tape drive specifications 74  
tape formats  
cartridge life 75  
media specifications 75  
menu tree 28  
SCSI requirements 9  
service options 79  
service representative 19, 80  
setting SCSI IDs 41  
DLT 4000 29, 59  
DLT 7000 26, 60  
DLT 8000 26, 60  
N
North and South American tele-  
88  
Tape Tools 21, 45  
tapes 29  
stuck 62  
temperature and humidity spec-  
ifications 73  
test  
system 48  
troubleshooting 53  
troubleshooting table 55  
typographical conventions 2  
U
unloading cartridges 33  
unpacking the autoloader 13  
using cartridges 29  
V
verifying the connection 21  
vibration specifications 73  
W
warranty 2, 85  
warranty options 79  
write protecting tapes 34  
89  
90  

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