Nordic Star Products Mfc 3820cn User Manual

USER’S GUIDE  
MFC-3420C  
MFC-3820CN  
 
ii  
Safety precautions  
To use the machine safely  
Please refer to these instructions for later reference and before  
attempting any maintenance.  
WARNING  
There are high voltage  
Do not handle the plug with wet  
hands. Doing this might cause  
an electrical shock.  
electrodes inside the machine.  
Before you clean the machine  
or clear a paper jam, make  
sure you have unplugged the  
telephoneline cordfirst andthe  
power cord from the AC power  
socket.  
To prevent injuries, be careful not  
to put your fingers on the area  
shown in the illustration. Because  
that part is extremely HOT after you  
use your machine.  
iii  
 
To prevent injuries, be careful  
not to put your hands on the  
edge of the machine under the  
scanner cover.  
To prevent injuries, be careful  
not to put your fingers in the  
area shown in the illustration.  
To prevent injuries, be careful  
not to touch the area shaded in  
the illustration.  
To prevent injuries, be careful  
not to touch the edge of the  
metallic part shown in the  
illustration.  
To prevent injuries,  
be careful not to put  
your fingers in the  
area shown in the  
illustration.  
iv  
WARNING  
When you move the machine, grasp the side handholds as  
shown above. Do NOT carry the machine by holding it at the  
bottom.  
Use caution when installing or modifying telephone lines. Never  
touch telephone wires or terminals that are not insulated unless  
the telephone line has been disconnected at the wall socket.  
Never install telephone wiring during a lightning storm. Never  
install a telephone wall socket in a wet location.  
This product must be installed near an socket that is easily  
accessible. In case of emergencies, you must disconnect the  
power cord from the socket in order to shut off power completely.  
IMPORTANT SAFETY INSTRUCTIONS  
When using your telephone equipment, basic safety  
precautions should always be followed to reduce the risk of  
fire, electric shock and injury to persons, including the  
following:  
1. Do not use this product near water, for example, near a  
bath tub, wash bowl, kitchen sink or laundry tub, in a wet  
basement or near a swimming pool.  
2. Avoid using a telephone (other than a cordless type)  
during an electrical storm. There may be a remote risk of  
electric shock from lightning.  
3. Do not use the telephone to report a gas leak in the  
vicinity of the leak.  
SAVE THESE INSTRUCTIONS  
v
Choosing a location  
Place your machine on a flat, stable surface that is free of vibration  
and shocks, such as a desk. Put the machine near a socket and a  
standard, grounded AC power outlet. Choose a location where the  
temperature remains between 10° and 35°C.  
Caution  
Avoid placing your machine in a high-traffic area.  
Avoid placing your machine on the carpet.  
Do not place near heaters, air conditioners, water, chemicals, or  
refrigerators.  
Do not expose the machine to direct sunlight, excessive heat,  
moisture, or dust.  
Do not connect your machine to electrical sockets controlled by  
wall switches or automatic timers.  
Disruption of power can wipe out information in the machine’s  
memory.  
Do not connect your machine to electrical sockets on the same  
circuit as large appliances or other equipment that might disrupt  
the power supply.  
Avoid interference sources, such as speakers or the base units  
of cordless phones.  
vi  
Quick Reference Guide  
Sending faxes  
Storing numbers  
Storing Speed-Dial numbers  
Automatic Transmission  
1
2
Press Menu/Set, 2, 3, 1.  
Using the dial pad, enter a  
two-digit Speed-Dial  
location number, and then  
press Menu/Set.  
Enter a number (up to 20  
digits), and then press  
Menu/Set.  
Enter a name up to 15  
characters (or leave it  
blank), and then press  
Menu/Set.  
1
2
3
4
If it is not illuminated in  
green, press  
(Fax).  
Load your document. (See  
2-1.)  
3
4
Enter the fax number using  
Speed-Dial, Search or the  
dial pad.  
Press Mono Start or  
Colour Start.  
5
Press Stop/Exit.  
Receiving faxes  
Select Receive Mode  
1
2
Press Menu/Set, 0, 1.  
Press or to select  
Fax Only, Manual,  
Fax/Telor External  
TAD, and then press  
Menu/Set.  
vii  
Dialling operations  
Speed-Dialling  
Making copies  
Single copy  
1
2
3
If it is not illuminated in  
1
2
Press  
(Copy) to  
green, press  
(Fax).  
illuminate it in green.  
Load your document. (See  
2-1.)  
Load your document. (See  
2-1.)  
3
Press Mono Start or  
Colour Start.  
Press Search/Speed Dial  
,
press #, and then press the  
two-digit Speed-Dial  
number.  
Sorting multiple copies  
(Using the ADF)  
4
Press Mono Start or  
Colour Start.  
1
Press  
(Copy) to  
Using Search  
illuminate it in green.  
1
If it is not illuminated in  
green, press (Fax).  
Press Search/Speed Dial  
and then enter the first letter  
of the name you’re looking  
for.  
2
3
Load your document in the  
ADF.  
Use the dial pad to enter the  
number of copies you want  
(up to 99).  
2
,
4
5
Press Options.  
Press  
Stack/Sort, and then  
press Menu/Set.  
Press  
Sort, and then press  
Menu/Set.  
or  
select  
3
4
Press  
or  
search the  
memory.  
Press Mono Start or  
Colour Start.  
6
7
or  
select  
Press Mono Start or  
Colour Start.  
viii  
Table of Contents  
Connecting an external telephone answering  
Recording outgoing message (OGM) on  
If you are installing the machine to work  
ix  
Setting Tone or Pulse dialling mode  
(Except for the Nordic Countries) ...........................4-4  
x
Reception into memory (Not available for colour fax  
reception) ...............................................................5-9  
To enable the machine to work with BT Callsign  
(Only with your external phone) .......................5-13  
Cancelling a job while scanning, dialling and  
xi  
Delayed Batch Transmission  
(Not available for colour faxes).............................6-15  
Setup for Polled Transmit (Standard)  
(Not available for colour faxes).............................6-15  
Setup for Polled Transmit with Secure Code  
(Not available for colour faxes).............................6-16  
xii  
     
Using PhotoCapture Centerfrom your PC.................11-14  
Using PhotoCapture Centerfor scanning  
xiii  
   
®
Statement .............................................................12-1  
Document is jammed in the top of  
the ADF unit......................................................13-4  
Paper is jammed inside the front of  
the machine......................................................13-5  
xiv  
Introduction  
1
Using this Guide  
Thank you for buying a Brother Multi-Function Center (MFC). Your  
machine is simple to use, with LCD screen instructions to guide you  
through programming it. You can make the most of your machine by  
viewing through this Guide.  
Finding information  
All the chapter headings and subheadings are listed in the Table of  
Contents. You will be able to find information about a specific feature  
or operation by checking the Index at the back of this Guide.  
Symbols used in this Guide  
Throughout this Guide you’ll see special symbols alerting you to  
important warnings, notes and actions. To make things clearer and  
to help you press the correct keys, we used special fonts and added  
some of the messages that will appear in the LCD.  
Bold  
Bold typeface identifies specific keys on the  
machine control panel.  
Italics  
Italicized typeface emphasizes an important point  
or refers you to a related topic.  
Courier New Courier New type face identifies the messages on  
the LCD of the machine.  
Warnings inform you what to do to avoid possible personal  
injury.  
Cautions specify procedures you must follow or avoid to  
prevent possible damage to the machine.  
Notes tell you how you should respond to a situation that may  
arise or give tips about how the current operation works with  
other features.  
Improper Setup alerts you to devices and operations that are not  
compatible with the machine.  
INTRODUCTION 1 - 1  
       
Control panel overview  
MFC-3420C  
MFC-3820CN  
1 - 2 INTRODUCTION  
   
Copy keys  
Mode keys:  
1
4
(Temporary settings):  
Fax  
Options  
Lets you access Fax mode.  
You can quickly and easily select  
temporary settings for copying.  
Copy  
Quality  
Lets you access Copy mode.  
Use this key to temporarily change  
the quality for Copying.  
Scan  
Enlarge/Reduce  
Lets you enlarge or reduce copies  
depending on the ratio you select.  
Lets you access Scan mode.  
Stop/Exit  
5
6
Fax and telephone keys:  
2
Stops an operation or exits from the  
menu.  
Fax Resolution  
Sets the resolution when yousend a  
fax.  
Mono Start  
Redial/Pause  
Lets you start sending faxes or  
making copies in black and white.  
Redials the last number you called.  
It also inserts a pause in auto dial  
numbers.  
Also lets you start a scanning  
operation. (Colour or mono,  
depending on the scanning setting  
on your PC)  
Tel/R  
This key is used to havea telephone  
conversation having picked up the  
external handset in F/T  
Colour Start  
pseudo-ringing etc. Also, use this  
key to transfer a call to another  
extension when it is connected to a  
PABX.  
Lets you start sending faxes or  
making copies in full colour.  
Also lets you start a scanning  
operation. (Colour or mono,  
depending on the scanning setting  
on your PC)  
Dial Pad  
3
Use these keys to dial telephone  
and fax numbers and as a keyboard  
for entering information into the  
machine.  
Power Save  
You can turn the machine to power  
save condition.  
7
The # key lets you temporarily  
switch the dialling mode during a  
telephone call from Pulse to Tone.  
INTRODUCTION 1 - 3  
 
Navigation keys:  
Menu/Set  
8
Lets you access the Menu to  
program and store your settings in  
the machine.  
When using the speaker or during  
ringing in fax mode, you can press  
these keys to adjust the volume.  
Search/Speed Dial  
Lets you look up numbers that are  
stored in the dialling memory. It also  
lets you dial stored numbers by  
pressing # and a two-digit number.  
Press to scroll backward to a menu  
selection.  
or  
Press to scroll through the menus  
and options.  
Also, you can use these keys to do  
a numeral search for the names of  
stored numbers in fax mode.  
Liquid Crystal Display (LCD)  
9
0
Displays messageson the screen to  
help you set up and use your  
machine.  
Print keys  
Job Cancel (MFC-3420C only)  
Clears data from the printer  
memory.  
Ink  
Lets you clean the print heads,  
replace an ink cartridge and check  
the available ink volume.  
Photo Key: (MFC-3820CN only)  
PhotoCapture  
A
Lets you access the PhotoCapture  
Center.  
1 - 4 INTRODUCTION  
Turning the machine to Power Save condition  
When the machine is idle, you can turn it to Power Save condition by  
pressing the Power Save key. In Power Save mode, the machine  
will receive telephone calls, and also receive faxes in Fax Only,  
Fax/Telor External TADmode. The delayed faxes that have  
been set up will be sent. You can even retrieve faxes using Remote  
Retrieval if you are away from your machine. If you want to do other  
operations, you must turn the machine back on.  
Turning the machine to Power Save condition  
Press and hold down the Power Save  
key until the LCD shows:  
Shutting Down  
The LCD light will turn off.  
Turning the machine to Power Save condition off  
Press and hold down the Power Save  
key until the LCD shows:  
Please Wait  
The LCD will show the date and time (Fax mode).  
Even if you turned the machine off, it will periodically clean the  
print head to preserve print quality.  
If you unplug the AC power cord, no machine operations will be  
available.  
You can turn the machine Off by customizing the Power Save  
key as shown next page. In this Off mode, no machine operation  
The external telephone is always available.  
INTRODUCTION 1 - 5  
   
P. Save Setting  
Receive Mode Available Operations  
Fax Receive:On Fax Only  
Fax Receive, Fax Detect, Delayed Fax,  
Remote Fax Option, Remote Retrieval:  
(default)  
Fax/Tel  
You cannot receive fax with  
External TAD  
Mono Start or Colour Start.  
Delayed Fax and Remote Fax  
Option should be set before you  
switch off the machine.  
Manual  
Delayed Fax, Fax Detect:  
You cannot receive fax with  
Mono Start or Colour Start.  
Delayed Fax should be set before  
you switch off machine.  
Fax Receive:Off  
No machine operations will be  
available.  
1 - 6 INTRODUCTION  
About fax machines  
Fax tones and handshake  
When someone is sending a fax, the machine sends fax calling tones  
(CNG tones). These are quiet, intermittent beeps every 4-seconds.  
You’ll hear them after you dial and press Mono Start or  
Colour Start and they will continue for about 60 seconds after  
dialling During that time, the sending machine must begin the  
“handshake”, or connection, with the receiving machine.  
Each time you use automatic procedures to send a fax, you are  
sending CNG tones over the phone line. You’ll soon learn to listen for  
these quiet beeps each time you answer a phone on your fax line, so  
you will know if you are receiving a fax message.  
The receiving fax responds with fax receiving tones, which are loud,  
chirping sounds. A receiving fax chirps for about 40 seconds over the  
phone line, and the LCD shows Receiving.  
If your machine is set to the Fax Onlymode, it will answer every call  
automatically with fax receiving tones. If the other person hangs up,  
your machine will continue to send the “chirps” for about 40 seconds,  
and the LCD continues to show Receiving. To cancel receiving,  
press Stop/Exit.  
The fax ‘handshake’ is the time in which the sending machine’s CNG  
tones and the receiving machine’s “chirps” overlap. This must be for  
at least 2 to 4 seconds, so both machines can understand how each  
is sending and receiving the fax. The handshake cannot begin until  
the call is answered, and the CNG tones only last for about 60  
seconds after the number is dialled. So it is important for the  
receiving machine to answer the call in as few rings as possible.  
When you have an external Telephone Answering Device (TAD)  
on your fax line, your TAD will decide the number of rings before  
the call is answered.  
Pay special attention to the directions for connecting a TAD in  
INTRODUCTION 1 - 7  
     
ECM (Error Correction Mode)  
The Error Correction Mode (ECM) is a way for the machine to check  
a fax transmission while it is in progress. If the machine detects  
errors during fax transmission, it resends the pages of the fax that  
had an error. ECM transmissions are only possible between fax  
machines that both have this feature. If they do, you may send and  
receive fax messages that are continuously being checked by the  
machine.  
Your machine must have enough memory for this feature to work.  
1 - 8 INTRODUCTION  
   
Connecting the machine  
Connecting an external telephone  
You can connect a separate telephone (or telephone answering  
device) as shown in the diagram below.  
Extension  
Telephone  
External  
Telephone  
(Example for the U.K.)  
When this phone (or TAD) is in use, the LCD shows Telephone.  
INTRODUCTION 1 - 9  
     
Connecting an external telephone answering  
device (TAD)  
Sequence  
You may choose to connect an answering device. However, when  
you have an external TAD on the same telephone line as the  
machine, the TAD answers all calls and the machine “listens” for fax  
calling (CNG) tones. If it hears them, the machine takes over the call  
and receives the fax. If it doesn’t hear CNG tones, the machine lets  
the TAD continue playing your outgoing message so your caller can  
leave you a voice message.  
The TAD must answer within four rings (the recommended setting is  
two rings). The machine cannot hear CNG tones until the TAD has  
answered the call, and with four rings there are only 8 to 10 seconds  
of CNG tones left for the fax “handshake”. Make sure you carefully  
follow the instructions in this guide for recording your outgoing  
message. We do not recommend using the toll saver feature on your  
external answering machine if it exceeds five rings.  
1 - 10 INTRODUCTION  
     
If you do not receive all your faxes, reduce the Ring Delay  
setting on your external TAD.  
Unless you are using Distinctive Ring, do not connect a  
TAD elsewhere on the same phone line.  
TAD  
TAD  
(Example for the U.K.)  
When the TAD is in use, the LCD shows Telephone.  
INTRODUCTION 1 - 11  
Connections  
The external TAD must be connected as shown above.  
1
Set your external TAD to one or two rings. (The machine’s Ring  
Delay setting does not apply.)  
2
3
4
Record the outgoing message on your external TAD.  
Set the TAD to answer calls.  
Set the Receive Mode to External TAD.  
Recording outgoing message (OGM) on an external TAD  
Timing is important in recording this message. The message sets up  
the ways to handle both manual and automatic fax reception.  
1
Record 5 seconds of silence at the beginning of your message.  
(This allows your machine time to listen for the fax CNG tones  
of automatic transmissions before they stop.)  
2
3
Limit your speaking to 20 seconds.  
End your 20-second message by giving your Fax Receive Code  
for people sending manual faxes. For example:  
“After the beep, leave a message or send a fax by pressing  
51 and Start.”  
We recommend beginning your OGM with an initial 5-second  
silence because the machine cannot hear fax tones over a  
resonant or loud voice. You may try omitting this pause, but if your  
machine has trouble receiving, then you must re-record the OGM  
to include it.  
1 - 12 INTRODUCTION  
       
Using extension telephones (For U.K. only)  
It may be that your premises are already wired with parallel extension  
telephones, or you intend to add extension telephones to your line,  
in addition to your machine. While the simplest arrangement is  
straightforward parallel connection, there are some reasons as to  
why this arrangement will cause unsatisfactory service, the most  
obvious of which is inadvertent interruption of a facsimile  
transmission by someone picking up an extension telephone in order  
to make an outgoing call. Additionally, fax receive code may not  
operate reliably in such a simple configuration.  
This machine may also be set to make a delayed transmission (i.e. a  
transmission at a pre-set time). This pre-set job may coincide with  
someone picking up an extension handset.  
Such problems can easily be eliminated however, if you arrange  
modification of your extension wiring circuit, such that extension  
devices are connected “downstream” of your machine, in a  
master/slave configuration (see fig. 2 on next page). In such a  
configuration, this machine can always detect whether a telephone  
is in use, thus it will not attempt to seize the line during that time. This  
is known as “telephone off-hook detection.”  
The inadvisable configuration is shown in figure 1 on the next page,  
and the recommended master/slave configuration is shown in figure  
2.  
This new connection configuration can be arranged by contacting  
BT, Kingston upon Hull Telecommunications, your PABX maintainer  
or a qualified telephone installation company as appropriate. Simply  
explained, the extension telephone circuit should be terminated on a  
normal modular plug (BT 431A style), which in turn should be  
inserted into the modular socket of the white “T”-shaped connector  
provided as part of the line cord assembly.  
INTRODUCTION 1 - 13  
   
EXTENSION  
SOCKET  
EXTENSION  
SOCKET  
MASTER  
SOCKET  
INCOMING  
LINE  
FAX  
INADVISABLE CONNECTION OF EXTENSION SOCKETS  
Fig. 1.  
DISCONNECT  
EXTENSION  
SOCKET  
EXTENSION  
SOCKET  
MASTER  
SOCKET  
INCOMING  
LINE  
FAX  
FAX MACHINE MUST BE PLUGGED  
INTO MASTER SOCKET  
RECOMMENDED CONNECTION OF EXTENSION SOCKETS  
Fig. 2.  
These phones are now connected as external devices as per  
page 1-9, because they are connected to the fax machine via  
the T-connector.  
1 - 14 INTRODUCTION  
Multi-line connections (PBX)  
Most offices use a central telephone system. While it is often  
relatively simple to connect the machine to a key system or a PBX  
(Private Branch Exchange), we suggest that you contact the  
company that installed your telephone system and ask them to  
connect the machine for you. It is advisable to have a separate line  
for the machine. You can then leave the Receive Mode set to Fax  
Only to receive faxes any time of the day or night.  
If the machine is to be connected to a multi-line system, ask your  
installer to connect the unit to the last line on the system. This  
prevents the unit from being activated each time a telephone call is  
received.  
If you are installing the machine to work with a PBX  
1
It is not guaranteed that the unit will operate properly under all  
circumstances with a PBX. Any cases of difficulty should be  
reported first to the company that handles your PBX.  
2
If all incoming calls will be answered by a switchboard operator,  
it is recommended that the Receive Mode be set to Manual. All  
incoming calls should initially be regarded as telephone calls.  
Custom features on your phone line  
If you have Voice Mail, Call Waiting, Call Waiting/Caller ID,  
RingMaster, an answering service, an alarm system or other custom  
feature on one phone line it may create a problem with the operation  
13-9.)  
INTRODUCTION 1 - 15  
         
Loading documents and  
paper  
2
Load documents  
You can send a fax, copy and scan from the ADF (automatic  
document feeder) or from the scanner glass.  
Using the automatic document feeder (ADF)  
The ADF can hold up to 20 pages and feeds each sheet individually.  
Use standard (80 g/m2) paper and always fan the pages before  
putting them in the ADF.  
Recommended environment  
Temperature:  
Humidity:  
Paper:  
20° C - 30° C  
50% - 70%  
80 g/m2 A4  
DO NOT use paper that is curled, wrinkled, folded, ripped,  
stapled, paper clipped, pasted or taped.  
DO NOT use cardboard, newspaper or fabric. (To fax, copy or  
scan this kind of document, see Using the scanner glass on  
Make sure documents written with ink are completely dry.  
Documents to be faxed must be from 14.8 to 21.6 cm wide and  
14.8 to 35.6 cm long.  
2 - 1 LOADING DOCUMENTS AND PAPER  
             
1
Unfold the ADF Document Support.  
ADF Document  
Support  
2
3
Fan the pages well and stagger them at an angle. Make sure  
you put the documents face up, top edge first in the ADF until  
you feel them touch the feed roller.  
Adjust the paper guides to fit the width of your documents.  
Approx.10 mm Depth  
DO NOT pull on the document while it is feeding.  
To use the ADF, we recommend that the scanner glass must be  
empty.  
LOADING DOCUMENTS AND PAPER 2 - 2  
Using the scanner glass  
You can use the scanner glass to fax pages of a book or one page  
at a time. Documents must be A4 size (21.6 to 29.7 cm).  
To use the scanner glass, the ADF must be empty.  
1
Lift the document cover.  
Documents are  
Face Down on the  
Scanner Glass  
2
3
Using the document guidelines on the left, center the document  
face down on the scanner glass.  
Close the document cover.  
If the document is a book or is thick, do not slam the cover or  
press on it.  
2 - 3 LOADING DOCUMENTS AND PAPER  
   
About paper  
The print quality of your document can be affected by the kind of  
paper you use in the machine.  
To get the best print quality for the settings you’ve chosen, always  
set the Paper Type to match the type of paper you load.  
You can use plain paper, inkjet paper (coated paper), glossy paper,  
transparencies and envelopes.  
We recommend testing various paper types before purchasing large  
quantities.  
For best results, use the recommended paper.  
When you print on inkjet paper (coated paper), transparencies  
and glossy paper, be sure to select the proper media in the  
“Basic” tab in the printer driver or in the Paper Type setting in the  
menu (Menu/Set, 1, 2).  
Also avoid stacking by removing each page after it exits the  
machine to avoid smudging.  
Handling and using special paper  
Store paper in its original packaging, and keep it sealed. Keep the  
paper flat and away from moisture, direct sunlight and heat.  
The coated side of glossy paper is shiny. Avoid touching the  
shiny (coated) side. Load glossy paper with the shiny side facing  
up toward you.  
Avoid touching either side of transparencies, because they  
absorb water and perspiration easily, and this may cause  
decreased output quality. Transparencies designed for laser  
printers/copiers may stain your next document. Use only  
transparencies recommended for inkjet printing.  
LOADING DOCUMENTS AND PAPER 2 - 4  
       
Paper capacity of the paper tray  
Paper Type  
Plain Paper  
(Cut Sheet)  
Paper Size  
Number of sheets  
100 of 80 g/m2  
Letter, Executive,  
A4, A5, A6, B5 (JIS)  
up to 10 mm  
Legal  
50 of 80 g/m2  
Inkjet Paper  
Glossy Paper  
Transparencies  
Envelopes  
Letter, A4  
Letter, A4  
Letter, A4  
20  
20  
10  
10  
DL, COM-10, C5,  
Monarch, JE4  
Photo Card  
102 mm X 152 mm  
,
30  
L(89 mm X 127 mm),  
2L (127 mm x 178 mm)  
Index Card  
127 mm x 203 mm  
30  
* You can copy only on A4, A5 and Photo Card (102 mm X 152 mm)  
paper.  
* You can receive faxes only on A4 paper.  
Paper specifications for the paper tray  
Cut Sheet Paper Plain Paper: 64 to 120 g/m2  
Inkjet Paper: 64 to 200 g/m2  
Glossy Paper: Up to 220 g/m2  
Index card: Up to 120 g/m2  
Plain Paper: 0.08 to 0.15 mm  
Inkjet Paper: 0.08 to 0.25 mm  
Glossy Paper: Up to 0.25 mm  
Envelopes: Up to 0.52 mm  
Photo Card: Up to 0.42 mm  
Index card: Up to 0.15 mm  
Weight  
Thickness  
2 - 5 LOADING DOCUMENTS AND PAPER  
       
Paper capacity of the output paper support  
Output Paper  
Support  
Up to 50 sheets of 80 g/m2 (A4)  
Transparencies and glossy paper must be  
picked up from the output paper support one  
page at a time to avoid smudging.  
Legal cannot be stacked on the output paper  
support.  
Do not use paper or envelopes:  
that are damaged, curled, wrinkled, or irregularly shaped  
2 mm or  
longer  
2 mm or  
longer  
that are extremely shiny or highly textured  
that were previously printed by a printer  
that cannot be arranged uniformly when stacked  
that are made with a short grain  
Do not use envelopes:  
that are of a baggy construction  
that are embossed (have raised writing on them)  
that have clasps on them  
that are not sharply creased  
that are preprinted on the inside  
LOADING DOCUMENTS AND PAPER 2 - 6  
 
Printable area  
The printable area depends on the settings in the application you are  
using. The figures below show the unprintable areas on cut sheet  
paper and envelopes.  
Cut Sheet Paper  
Envelopes  
3
4
3
4
1
1
2
2
unprintable area  
Paper  
Paper Size  
1Top  
2
Bottom 3Left  
4Right  
3 mm  
3 mm  
3 mm  
3 mm  
3 mm  
3 mm  
Cut Sheet A4  
Fax  
3 mm  
3 mm  
3 mm  
3 mm  
3 mm  
3 mm  
12 mm  
3 mm  
3 mm  
3 mm  
3 mm  
3 mm  
3 mm  
3 mm  
3 mm  
3 mm  
3 mm  
3 mm  
Printer  
Copy  
Printer  
Copy  
Printer  
A5  
A6,  
JIS_B5,  
Exective  
Letter,  
Legal  
Printer  
3 mm  
3 mm  
6 mm  
6 mm  
Photo  
Card  
102 mm x  
152 mm  
Printer  
Copy  
3 mm  
3 mm  
3 mm  
3 mm  
3 mm  
3 mm  
3 mm  
3 mm  
3 mm  
3 mm  
3 mm  
3 mm  
3 mm  
3 mm  
3 mm  
3 mm  
L, 2L  
Printer  
Printer  
Index Card 127 mm x  
203 mm  
Envelopes DL, C5,  
COM10,  
Printer  
10 mm  
20 mm  
3 mm  
3 mm  
Monarch,  
JE4  
2 - 7 LOADING DOCUMENTS AND PAPER  
   
,
Printable area depends on the Printer driver settings.  
The figures above are approximate and the printable area may  
vary depending on the type of cut sheet paper you are using.  
How to load paper and envelopes  
To load paper or other media  
1
Fan the stack of paper well to avoid paper jams and mis-feeds.  
2
Press and slide the paper guide to fit the paper width.  
Paper Guide  
LOADING DOCUMENTS AND PAPER 2 - 8  
     
3
Gently insert the paper.  
Make sure the print side is towards you and the paper is below  
the maximum paper mark.  
Maximum Paper Mark  
Print Side  
Paper  
To load glossy paper  
1
2
Fan the stack of glossy paper well.  
Put a sheet of plain paper in the paper tray first, and then put the  
stack of glossy paper on top of it.  
If the glossy sheets are ‘double-feeding’, put one sheet in the  
paper tray at a time.  
2 - 9 LOADING DOCUMENTS AND PAPER  
 
To load envelopes  
1
Before loading, press the corners and sides of the envelopes to  
make them as flat as possible.  
If the envelopes are ‘double-feeding’, put one envelope in the  
paper tray at a time.  
2
Press and slide the paper guide to fit the width of the envelopes.  
Insert them into the paper tray with the address side toward you  
and pointed in the direction below.  
Maximum Paper Mark  
Print Side  
LOADING DOCUMENTS AND PAPER 2 - 10  
 
On-screen programming  
3
User-friendly programming  
Your machine is designed to be easy to use with LCD on-screen  
programming using the navigation keys. User-friendly programming  
helps you take full advantage of all the menu selections your  
machine has to offer.  
Since your programming is done on the LCD, we have created  
step-by-step on-screen instructions to help you program your  
machine. All you need to do is follow the instructions as they guide  
you through the menu selections and programming options.  
Menu table  
You can probably program your machine without the User’s Guide if  
you use the Menu table that begins on page 3-3. These pages will  
help you understand the menu selections and options that are found  
in the machine’s programs.  
You can program your machine by pressing Menu/Set,  
followed by the menu numbers.  
For example to set Fax Resolutionto Fine:  
Press Menu/Set, 2, 2, 2 and  
Press Menu/Set.  
or  
to select Fine.  
Memory storage  
If there is a power failure, you will not lose your menu settings  
because they are stored permanently. Temporary settings (such as  
Contrast, Overseas Mode, and so on) will be lost. You may also have  
to reset the date and time.  
3 - 1 ON-SCREEN PROGRAMMING  
             
Navigation keys  
*Access the menu  
*Go to the next menu level  
*Accept an option  
*Scroll through the current  
menu level  
*Go back to the previous  
menu level  
*Exit the menu  
You can access the menu mode by pressing Menu/Set.  
When you enter the menu, the LCD scrolls.  
Press 1 for General Setup menu  
1.General Setup  
OR—  
Press 2 for Fax menu  
OR—  
2.Fax  
Press 3 for Copy menu  
3.Copy  
Press 0 for Initial Setup  
0.Initial Setup  
You can scroll more quickly through each menu level by pressing the  
arrow for the direction you want: or  
.
Then set an option by pressing Menu/Set when that option appears  
on the LCD.  
The LCD will then show the next menu level.  
Press  
Press Menu/Set.  
When you finish setting an option, the LCD shows Accepted.  
Use to scroll backward if you passed your choices or want  
to save keystrokes.  
or  
to scroll to your next menu selection.  
ON-SCREEN PROGRAMMING 3 - 2  
   
Press the Menu numbers.  
(ex. Press 1, 2 for Paper Type)  
OR—  
to  
to  
accept  
exit  
Select & Set  
Select & Set  
Main Menu  
Submenu  
Menu  
Selections  
Options  
Descriptions  
Page  
1.General  
Setup  
1.Mode Timer  
5 Mins  
2 Mins  
1 Min  
30 Secs  
0 Sec  
Off  
Sets the time to  
return to Fax mode.  
4-6  
4-7  
2.Paper Type  
Plain  
Sets the type of  
paper in the paper  
tray.  
Inkjet  
Glossy  
(4-Coloror  
3-Color)  
Transprncy  
3.Volume  
1.Ring  
High  
Med  
Low  
Off  
Adjusts the ring  
volume.  
4-8  
4-8  
4-9  
2.Beeper  
3.Speaker  
High  
Med  
Low  
Off  
Adjusts the volume  
level of the beeper.  
High  
Med  
Low  
Off  
Adjusts the speaker  
volume.  
4.Clock  
Change  
To Summer Time Adjusts the  
machine's clock by  
4-9  
To Winter Time  
one hour for  
summer/winter time.  
5.P.Save  
Fax Receive: Customizes the  
4-10  
Setting  
Power Save key not  
to receive fax in  
Standby mode.  
On  
Off  
The factory settings are shown in Bold.  
3 - 3 ON-SCREEN PROGRAMMING  
 
Press the Menu numbers.  
(ex. Press 1, 2 for Paper Type)  
OR—  
to  
to  
accept  
exit  
Select & Set  
Select & Set  
Main Menu  
Submenu  
Menu  
Selections  
Options  
Descriptions  
Page  
2.Fax  
1.Setup  
Receive  
(In Fax mode  
only)  
1.Ring Delay 01-04 (02)  
(UK only)  
Sets the number of  
rings before the  
machine answers in  
Fax or Fax/Tel mode.  
5-3  
5-4  
00-05 (02)  
(Nordic  
countries only)  
2.F/T Ring  
Time  
70 Sec  
40 Sec  
30 Sec  
20 Sec  
Sets the  
pseudo/double-ring  
time in Fax/Tel  
mode.  
3.Fax Detect On  
Off  
Receives fax  
messages without  
pressing the Start  
key.  
5-5  
5-8  
4.Remote  
On  
You can answer all  
calls at an extension  
or external phone  
and use codesto turn  
the machine on or off.  
You can personalize  
these codes.  
Code  
( 51, #51)  
Off  
5.Auto  
Reduction  
On  
Reduces the size of  
incoming faxes.  
5-9  
Off  
6.Memory  
Receive  
On  
Automatically stores  
any incoming faxes  
in its memory if it runs  
out of paper.  
Off  
7.Polling RX Standard  
Secure  
Sets up your  
machine to poll  
another fax machine.  
5-10  
Timer  
The factory settings are shown in Bold.  
ON-SCREEN PROGRAMMING 3 - 4  
Press the Menu numbers.  
(ex. Press 1, 2 for Paper Type)  
OR—  
to  
to  
accept  
exit  
Select & Set  
Select & Set  
Main Menu  
Submenu  
Menu  
Selections  
Options  
Descriptions  
Page  
2.Fax  
(Continued)  
2.Setup Send 1.Contrast  
(In Fax mode  
only)  
Auto  
Light  
Dark  
Changes the  
lightness or darkness  
of faxes you send.  
6-6  
6-7  
2.Fax  
Resolution  
Standard  
Fine  
Sets the default  
resolution for  
outgoing faxes.  
S.Fine  
Photo  
3.Delayed  
Fax  
Set the time of day in 6-14  
24 hour format that  
the delayed faxes will  
be sent.  
4.Batch TX  
On  
Combines delayed  
faxes to the same fax  
number at the same  
time of day into one  
transmission.  
6-15  
Off  
5.Real Time  
TX  
Off  
On  
You can send a fax  
without using the  
memory.  
6-9  
Next Fax Only  
6.Polled TX  
Standard  
Sets up the  
6-15  
document on your  
machine to be  
retrieved by another  
fax machine.  
Secure  
7.Overseas  
Mode  
On  
Adjusts for overseas 6-13  
transmissions, which  
can sometimes  
Off  
cause problems.  
3.Set  
Quick-Dial  
1.Speed-Dial  
Stores Speed-Dial  
numbers, so you can  
dial by pressing only  
a few keys (and  
Start).  
7-1  
2.Setup  
Groups  
Sets up a Group  
number for  
7-3  
Broadcasting.  
The factory settings are shown in Bold.  
3 - 5 ON-SCREEN PROGRAMMING  
Press the Menu numbers.  
(ex. Press 1, 2 for Paper Type)  
OR—  
to  
to  
accept  
exit  
Select & Set  
Select & Set  
Main Menu  
Submenu  
Menu  
Selections  
Options  
Descriptions  
Page  
2.Fax  
(Continued)  
4.Report  
Setting  
1
.
XMIT Report On  
Initial setup for  
Transmission  
Verification Report  
and Journal Report.  
9-1  
9-2  
On+Image  
Off  
Off+Image  
2.Journal  
Period  
Every 7 Days  
Every 2 Days  
Every 24 Hours  
Every 12 Hours  
Every 6 Hours  
Every 50 Faxes  
Journal: Off  
5.RemoteFax 1.Fax  
On  
Sets the machine to  
forward fax  
messages.  
8-1  
8-2  
Opt  
Forward  
Off  
2.Fax  
Storage  
On  
Stores incoming  
faxes in the memory  
so you can retrieve  
them while you are  
away from your  
machine.  
Off  
3.Remote  
Access  
---  
You must set your  
own code for Remote  
Retrieval.  
8-3  
4.Print  
Document  
Printsincomingfaxes 5-6  
stored in the  
memory.  
8-2  
6.Remaining  
Jobs  
Checks which jobs  
are in the memory or  
cancels a delayed  
fax or polling job.  
6-10  
0.  
1.TX Lock  
Prohibits most  
functions except  
receiving faxes into  
memory.  
6-17  
Miscellaneous  
2.BT Callsign On  
Use with BT Callsign. 5-13  
(U.K. Only)  
Off  
The factory settings are shown in Bold.  
ON-SCREEN PROGRAMMING 3 - 6  
Press the Menu numbers.  
(ex. Press 1, 2 for Paper Type)  
OR—  
to  
to  
accept  
exit  
Select & Set  
Select & Set  
Main Menu  
Submenu  
Menu  
Selections  
Options  
Descriptions  
Page  
3.Copy  
1.Quality  
Best  
Selects the Copy  
resolution for your  
type of document.  
10-15  
10-15  
Normal  
Fast  
2.Brightness  
-
-
-
-
-
+
+
+
+
+
Adjusts the  
brightness.  
3.Contrast  
-
-
-
-
-
+
+
+
+
+
Adjusts the contrast  
for copies.  
10-15  
10-16  
4.Color  
Adjust  
1.Red  
2.Green  
3.Blue  
R:-  
R:-  
R:-  
R:-  
R:-  
+
Adjusts the amount  
of Red in copies.  
+
+
+
+
G:-  
G:-  
G:-  
G:-  
G:-  
+
+
+
+
+
Adjusts the amount  
of Green in copies.  
B:-  
B:-  
B:-  
B:-  
B:-  
+
+
+
+
+
Adjusts the amount  
of Blue in copies.  
The factory settings are shown in Bold.  
3 - 7 ON-SCREEN PROGRAMMING  
Press the Menu numbers.  
(ex. Press 1, 2 for Paper Type)  
OR—  
to  
to  
accept  
exit  
Select & Set  
Select & Set  
Main Menu  
Submenu  
Menu  
Selections  
Options  
Descriptions  
Page  
4
.
PhotoCapture 1.Print  
Normal  
Fine  
Photo  
Selects the print  
quality.  
11-9  
11-9  
Quality  
(MFC-3820CN  
only)  
2
.Paper & Size  
10x15cm Glossy Selects the paper  
and print size.  
13x18cm Glossy  
A4 Glossy  
A4 Plain  
10x15cm Inkjet  
A4 Inkjet  
3.Brightness  
-
-
-
-
-
+
+
+
+
+
Adjusts the  
brightness.  
11-10  
11-10  
4.Contrast  
-
-
-
-
-
+
+
+
+
+
Adjusts the contrast.  
5.Color  
Enhance  
Enhance:On  
1.White  
Balance  
Adjusts the hue of the 11-11  
white areas.  
Enhance:Off  
-
-
-
-
-
+
+
+
+
+
2.Sharpness  
Enhances the detail  
of the image.  
-
-
-
-
-
+
+
+
+
+
3.Color  
Density  
Adjusts the total  
amount of colour in  
the image.  
-
-
-
-
-
+
+
+
+
+
The factory settings are shown in Bold.  
ON-SCREEN PROGRAMMING 3 - 8  
Press the Menu numbers.  
(ex. Press 1, 2 for Paper Type)  
OR—  
to  
to  
accept  
exit  
Select & Set  
Select & Set  
Main Menu  
Submenu  
Menu  
Selections  
Options  
Descriptions  
Page  
4
.PhotoCapture 6.Cropping  
Cropping:On  
Crops the image  
11-12  
around the margin to  
fit the paper size or  
print size. Turn this  
feature off if you want  
to print whole images  
or prevent unwanted  
cropping.  
(MFC-3820CN  
only)  
(Continued)  
Cropping:Off  
7.Scan to Card 1.Quality  
B/W 200x100 dpi Selects the Scan  
2-23*1  
resolution for your  
type of original.  
B/W 200 dpi  
Color 150 dpi  
Color 300 dpi  
Color 600 dpi  
2.B/W File  
Type  
TIFF  
Selects the default  
file format for black  
and white scanning.  
2-23*1  
2-23*1  
13-12  
PDF  
3.ColorFile  
Type  
PDF  
JPEG  
Selects the default  
file format for colour  
scanning.  
4.Test Print  
(MFC-3420C  
only)  
6.Test Print  
(MFC-3820CN  
only)  
You can print a test  
sample page to  
check the print  
quality and adjust the  
Vertical Alignment.  
The factory settings are shown in Bold.  
*1 See the complete Software User’s Guide on the CD-ROM.  
3 - 9 ON-SCREEN PROGRAMMING  
   
Press the Menu numbers.  
(ex. Press 1, 2 for Paper Type)  
OR—  
to  
to  
accept  
exit  
Select & Set  
Select & Set  
Main Menu  
Submenu  
Menu  
Selections  
Options  
Descriptions  
Page  
5.LAN  
(MFC-3820CN  
only)  
1.Setup  
TCP/IP  
1
.
BOOT Method Auto  
You can choose the  
BOOT method that  
best suits you needs.  
Static  
RARP  
BOOTP  
DHCP  
2.IP Address [000-255].  
[000-255].  
Enter the IP address.  
[000-255].  
[000-255]  
3
.
Subnet Mask [000-255].  
Enter the Subnet  
mask.  
See  
[000-255].  
Network  
User’s  
Guide  
on the  
CD-ROM  
[000-255].  
[000-255]  
4.Gateway  
[000-255].  
[000-255].  
[000-255].  
[000-255]  
Enter the Gateway  
address.  
5.Host Name  
BRN_XXXXXX  
Enter the Host name.  
6
.
WINS Config Auto  
You can choose the  
WINS configuration  
mode.  
Static  
7.WINS  
Server  
(Primary)  
Specifies the IP  
address of the  
primary or secondary  
server.  
000.000.000.000  
8.DNS Server (Primary)  
Specifies the IP  
address of the  
primary or secondary  
server.  
000.000.000.000  
9.APIPA  
On  
Off  
Automatically  
allocates the IP  
address from the  
link-local address  
range.  
The factory settings are shown in Bold.  
ON-SCREEN PROGRAMMING 3 - 10  
   
Press the Menu numbers.  
(ex. Press 1, 2 for Paper Type)  
OR—  
to  
to  
accept  
exit  
Select & Set  
Select & Set  
Main Menu  
Submenu  
Menu  
Selections  
Options  
Descriptions  
Page  
5.LAN  
(MFC-3820CN  
only)  
2.Setup Misc. 1.Ethernet  
Auto  
Selects Ethernet link  
mode.  
See  
Network  
User’s  
Guide  
CD-ROM  
100B-FD  
100B-HD  
10B-FD  
10B-HD  
(Continued)  
2.Time Zone  
GMT-XX:XX  
Sets the time zone  
for your country.  
5.Print  
Reports  
1.Help List  
You can print these  
lists and reports.  
9-3  
2.Quick-Dial  
(MFC-3420C  
only)  
3.Fax  
7.Print  
Journal  
Reports  
4.XMIT  
Verify  
(MFC-3820CN  
only)  
5.User  
Settings  
6.Network  
Config  
(MFC-3820CN  
only)  
0.Initial  
Setup  
1.Receive  
Mode  
Fax Only  
Fax/Tel  
You can choose the  
receive mode that  
best suits your  
needs.  
5-2  
External TAD  
Manual  
2.Date/Time  
3.Station ID  
4.Tone/Pulse  
Puts the date and  
time on the LCD and  
in headings of faxes  
you send.  
4-1  
4-2  
4-4  
Fax  
Program your name  
and fax number to  
appear on each page  
you fax.  
Name  
Tone  
Selects the dialling  
mode.  
Pulse  
The factory settings are shown in Bold.  
3 - 11 ON-SCREEN PROGRAMMING  
Press the Menu numbers.  
(ex. Press 1, 2 for Paper Type)  
OR—  
to  
to  
accept  
exit  
Select & Set  
Select & Set  
Main Menu  
Submenu  
Menu  
Selections  
Options  
Descriptions  
Page  
0.Initial  
Setup  
5.PBX  
(MFC-3420C  
only)  
On  
Turn on this function  
if the machine is  
connected to PABX  
(private automatic  
Branch Exchange).  
4-4  
4-5  
Off  
(Continued)  
5.Phone Line  
Set  
Normal  
PBX  
Selects the phone  
line type.  
(MFC-3820CN  
only)  
ADSL  
6.Local  
Czech  
Allows you to change See  
the LCD Language  
for your country.  
Language  
(For Czech and  
Hungarian)  
Quick  
Setup  
Guide  
Hungarian  
English  
6.Local  
Language  
(For  
Norwegian,  
Swedish,  
Danish and  
Finnish)  
Norwegian  
Swedish  
Danish  
Allows you to change See  
the LCD Language  
for your country.  
Quick  
Setup  
Guide  
Finnish  
English  
The factory settings are shown in Bold.  
ON-SCREEN PROGRAMMING 3 - 12  
Getting started  
4
Initial Setup  
Setting the Date and Time  
Your machine displays the date and time and if you set up the Station  
ID it prints on every fax you send. If there is a power failure, you may  
have to reset the date and time. All other settings will not be affected.  
1
2
Press Menu/Set, 0, 2.  
Enter the last two digits of the year.  
Press Menu/Set.  
2.Date/Time  
Year:20XX  
3
4
5
6
Enter two digits for the month.  
Press Menu/Set.  
(For example, enter 09 for September, or 10 for October.)  
Month:XX  
Enter two digits for the day.  
Day:XX  
Press Menu/Set.  
(For example, enter 06 for 6th.)  
Enter the time in 24-Hour format.  
Time:XX:XX  
Press Menu/Set.  
(For example, enter 15:25 for 3:25 P.M.)  
Press Stop/Exit.  
The LCD now shows the date and time whenever the machine  
is in Fax mode.  
4 - 1 GETTING STARTED  
         
Setting the Station ID  
You should store your name or company name and fax number on  
all fax pages that you send.  
It is important that you enter the fax number in the internationally  
standardised format, i.e. in accordance with the following strict  
sequence:  
The “+” (plus) character (by pressing  
key)  
Your Country Code (e.g. “44” for the United Kingdom, “41” for  
Switzerland)  
Your local area code minus any leading “0” (“9” in Spain)  
A space  
Your number on the local exchange, using spaces to aid  
readability as appropriate.  
As an example, if the machine is installed in the United Kingdom and  
the same line is to be used for both fax and voice calls, and your  
national telephone number is 0161 444 5555, then you must set the  
fax and telephone number parts of your station ID as:  
+44 161 444 5555.  
1
2
Press Menu/Set, 0, 3.  
Enter your fax number (up to 20  
digits).  
3.Station ID  
Fax:  
Press Menu/Set.  
You cannot enter a hyphen.  
3
4
Use the dial pad to enter your name  
(up to 20 characters).  
Name:  
Press Menu/Set.  
Press Stop/Exit.  
The LCD will go back standby mode automatically.  
If the Station ID has already been programmed, the LCD will ask  
you to press 1 to make a change or 2 to exit without changing.  
GETTING STARTED 4 - 2  
     
Entering text  
When you are setting certain menu selections, such as the Station  
ID, you may need to type text into the machine. Most number keys  
have three or four letters printed above them. The keys for 0, # and  
do not have printed letters because they are used for special  
characters.  
By pressing the appropriate number key repeatedly, you can access  
the character you want.  
Press Key  
one time  
two times  
three times  
four times  
2
3
4
5
6
7
8
9
A
D
G
J
B
E
H
K
N
Q
U
X
C
F
I
2
3
4
5
6
S
8
Z
L
M
P
T
O
R
V
Y
W
Inserting spaces  
To enter a space, press  
between characters.  
once between numbers and twice  
Making corrections  
If you entered a letter incorrectly and want to change it, press  
move the cursor under the incorrect character. Then press  
Stop/Exit. All letters above and to the right of the cursor will be  
to  
deleted. Re-enter the correct character. You can also back up and  
type over incorrect letters.  
Repeating letters  
If you need to enter a character that is on the same key as the  
previous character, press  
you press the key again.  
to move the cursor to the right before  
4 - 3 GETTING STARTED  
           
Special characters and symbols  
or  
the special character or symbol you want. Then press Menu/Set to  
select it.  
Press , # or 0, and then press  
to move the cursor under  
Press  
for  
for  
for  
(space) ! " # $ % & ’ ( )  
: ; < = > ? @ [ ] ^ _  
Ä Ë Ö Ü À Ç È É 0  
+ , - . /  
Press #  
Press 0  
Setting Tone or Pulse dialling mode  
(Except for the Nordic Countries)  
1
2
Press Menu/Set, 0, 4.  
4.Tone/Pulse  
Press  
or  
to select Pulse  
(or Tone).  
Press Menu/Set.  
3
Press Stop/Exit.  
Setting PABX (MFC-3420C only)  
If the machine is connected to a PABX system, set PBXto On. If not,  
set it to Off.  
1
2
Press Menu/Set, 0, 5.  
5.PBX  
Press  
or  
to select On(or  
Off).  
Press Menu/Set.  
3
Press Stop/Exit.  
GETTING STARTED 4 - 4  
             
Setting the Phone Line Type (MFC-3820CN only)  
If you are connecting this machine to a PBX or PABX, you need to  
change the Phone Line Type to PBX by completing the following  
steps. If you are connecting this machine to a phone line that is also  
using a ADSL (Asymmetric Digital Subscriber Line) to send and  
receive faxes, it is also necessary to change the Phone Line Type to  
ADSL by completing the following steps.  
1
2
Press Menu/Set, 0, 5.  
Press or to select PBX,  
ADSL(or Normal).  
Press Menu/Set.  
Press Stop/Exit.  
5.Phone Line Set  
3
PABX and TRANSFER  
The machine is initially set to be connected with PSTN (Public  
Switched Telephone Network) lines. However, many offices use a  
central telephone system or Private Automatic Branch Exchange  
(PABX). Your fax can be connected to most types of PABX. The  
recall facility on the machine supports timed break recall only (TBR),  
PABX normally can work with this for gaining access to an outside  
line, or for transferring a call to another extension: The feature works  
when the Tel/R key is pressed.  
You can program a Tel/R keypress as part of a number stored  
in a Speed-Dial location. When programming the Speed-Dial  
number (Function menu 2-3-1 or 2-3-2) press Tel/R first (the  
screen displays "!"), then enter the telephone number. If you do  
this, you do not need to press Tel/R each time before you dial  
using a Speed-Dial location. (See Storing numbers for easy  
However, if PBX is set to Off, you cannot use the Speed-Dial  
number that the Tel/R key press is programmed into.  
4 - 5 GETTING STARTED  
       
General Setup  
Setting the Mode Timer  
The machine has three temporary mode keys on the control panel:  
Fax, Copy and Scan. You can change the number of seconds or  
minutes the machine takes after the last Copy or Scan operation  
before it returns to Fax mode. If you select Off, the machine stays  
in the mode you used last.  
1
2
Press Menu/Set, 1, 1.  
Press or to select  
0 Sec, 30 Secs, 1 Min, 2 Mins, 5 Minsor Off.  
1.Mode Timer  
3
4
Press Menu/Set.  
Press Stop/Exit.  
GETTING STARTED 4 - 6  
     
Setting the Paper Type  
To get the best print quality, set the machine for the type of paper you  
are using.  
1
2
Press Menu/Set, 1, 2.  
Press or to select Plain,  
Inkjet, Glossyor Transprncy.  
2.Paper Type  
Press Menu/Set.  
3
4
If you selected Glossy, press  
Glossy:4-Coloror Glossy:3-Color.  
or  
to select  
Press Menu/Set.  
The print quality of black ink varies depending on the kind of  
glossy paper you are using. Black ink is used when you select  
Glossy:4-Color. If the glossy paper you are using repels the  
black ink, select Glossy:3-Color, which simulates black ink  
by combining the three ink colours.  
Press Stop/Exit.  
The machine ejects paper with printed surfaces face up onto the  
paper tray in the front of the machine. When you use  
transparencies or glossy paper, remove each sheet immediately  
to prevent smudging or paper jams.  
4 - 7 GETTING STARTED  
     
Setting the Ring Volume  
You can adjust the ring volume when your machine is idle (not being  
used). You can turn the ring Offor you can select the ring volume  
level.  
1
2
Press Menu/Set, 1, 3, 1.  
Press or to select  
(Low, Med, Highor Off).  
1.Ring  
Press Menu/Set.  
3
Press Stop/Exit.  
OR—  
In Fax mode, press  
or  
to adjust the volume level. Every time  
you press these keys, the machine will ring so you can hear the  
active setting as the LCD shows it. The volume changes with each  
key press. The new setting will stay until you change it again.  
Setting the Beeper Volume  
You can change the beeper volume. The default (factory) setting is  
Low. When the beeper is on, the machine beeps every time you  
press a key or make a mistake and after a fax is sent or received.  
1
2
Press Menu/Set, 1, 3, 2.  
2.Beeper  
Press  
or  
to select your  
option.  
(Low, Med, Highor Off)  
Press Menu/Set.  
3
Press Stop/Exit.  
GETTING STARTED 4 - 8  
           
Setting the Speaker Volume  
You can adjust the machine’s one-way speaker volume.  
1
2
Press Menu/Set, 1, 3, 3.  
Press or to select  
(Low, Med, Highor Off).  
3.Speaker  
Press Menu/Set.  
3
Press Stop/Exit.  
Setting the Clock Change  
You can easily let the machine’s clock gain or lose one hour by using  
this feature.  
1
2
Press Menu/Set, 1, 4.  
Press or to select To  
Summer Time(or To Winter Time)  
4.Clock Change  
3
4
Press Menu/Set.  
Press 1 to change to Winter Time or Summer Time.  
OR—  
Press 2 to exit without changing.  
4 - 9 GETTING STARTED  
         
Power Save Setting  
You can customise the machine’s Power Save key. The default  
mode is On. Your machine can receive faxes or calls even if the  
machine is Power Save mode. If you want to have your machine not  
to receive faxes or calls, turn this setting to Fax Receive:Off.  
1
2
Press Menu/Set, 1, 5.  
5.P.Save Setting  
Press  
or  
to select Off(or  
On).  
3
4
Press Menu/Set.  
Press Stop/Exit.  
GETTING STARTED 4 - 10  
   
Setup Receive  
5
Basic receiving operations  
Choosing the Receive Mode  
There are four different Receive Modes for your machine. You can  
choose the mode that best suits your needs.  
LCD  
How it works  
When to use it  
Fax Only  
The machine  
For dedicated fax lines.  
automatically answers  
every call as a fax.  
(automatic receive)  
Fax/Tel*  
(fax and telephone)  
The machine controlsthe Use this mode if you expect to receive lots of fax  
line and automatically messages and few telephone calls. You cannot  
answers every call. If the have an answering machine on the same line, even  
call is a fax it will receive if it is on a separate wall socket/phone socket on  
the fax. If the call is not a the same line. You cannot use the telephone  
(with an external or  
extension telephone)  
fax it will ring  
company’s Voice Mail in this mode.  
(pseudo/double ring) for  
you to pick up the call.  
External TAD  
The external answering  
machine (TAD)  
automatically answers  
every call.  
Voice messages are  
stored on the external  
TAD. Fax messages are  
printed.  
Use this mode if you have connected an answering  
machine on your phone line.  
The TAD setting works only with an external  
answering machine. Ring Delay and F/T Ring Time  
do not work in this setting.  
(with an external  
answering machine)  
Manual  
You control the phone  
line and must answer  
every call yourself.  
Use this mode when you are using a computer  
modem on the same line or if you don’t receive  
many fax messages or with Distinctive Ring.  
If you answer and hear fax tones, wait until the  
machine takes over the call, then hang up. (See  
(manual receive)  
(with an external or  
extension telephone)  
* In Fax/Telmode you must set the Ring Delay and F/T Ring Time.  
5 - 1 SETUP RECEIVE  
           
To select or change your Receive Mode  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Press Menu/Set, 0, 1.  
1.Receive Mode  
Press  
or  
to select  
Fax Only, Fax/Tel, External TADor Manual.  
Press Menu/Set.  
4
Press Stop/Exit.  
If you are changing the Receive Mode while in another  
operation, the LCD will return to that operation.  
Current Receive Mode  
Fax: Fax Only  
F/T: Fax/Tel  
TAD: External TAD  
Mnl: Manual  
SETUP RECEIVE 5 - 2  
     
Setting the Ring Delay  
The Ring Delay sets the number of times the machine rings before it  
answers in Fax Onlyor Fax/Telmode. If you have extension  
phones on the same line as the machine or subscribe to the  
telephone company’s Distinctive Ring service, keep the Ring Delay  
setting of 4.  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Press Menu/Set, 2, 1, 1.  
1.Ring Delay  
Press  
or  
to select how  
many times the line rings before the machine answers.  
Press Menu/Set.  
(If you select 00, the line won’t ring at all.)  
Press Stop/Exit.  
4
5 - 3 SETUP RECEIVE  
     
Setting the F/T Ring Time (Fax/Tel mode only)  
If you set the Receive Mode to Fax/Tel, you’ll need to decide how long  
the machine will signal you with its special pseudo/double-ring when  
you have a voice call. (If it’s a fax call, the machine prints the fax.)  
This pseudo/double-ring happens after the initial ringing from the  
phone company. Only the machine rings and no other phones on the  
same line will ring with the special pseudo/double-ring. However, you  
can still answer the call on any extension phone (in a separate wall  
socket/phone socket) on the same line as the machine. (See  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Press Menu/Set, 2, 1, 2.  
2.F/T Ring Time  
Press  
or  
to select how  
long the machine will ring to alert you that you have a voice call  
(20, 30, 40 or 70 seconds).  
Press Menu/Set.  
4
Press Stop/Exit.  
Even if the caller hangs up during the pseudo/double-ringing,  
the machine will continue to ring for the set time.  
SETUP RECEIVE 5 - 4  
     
Fax Detect  
When you use this feature, you don’t have to press Mono Start,  
Colour Start, or the Fax Receive Code 51 when you answer a  
fax call. Selecting Onallows the machine to receive fax calls  
automatically, even if you lift the handset of an extension or external  
phone. When you see Receivingon the LCD or when you hear  
‘chirps’ through the handset of an extension phone connected to  
another phone socket, just replace the handset and your machine  
will do the rest. Selecting Offmeans you’ll have to activate the  
machine yourself by lifting the handset of an external or extension  
phone, and then press Mono Start or Colour Start on the  
machine—OR—by pressing 51 if you are not at your machine.  
If this feature is set to On, but your machine doesn’t connect a  
fax call when you lift a extension or external phone handset,  
press the Fax Receive Code 51.  
If you send faxes from a computer on the same phone line and  
the machine intercepts them, set Fax Detect to Off.  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Press Menu/Set, 2, 1, 3.  
3.Fax Detect  
Use  
or  
to select On(or  
Off).  
Press Menu/Set.  
4
Press Stop/Exit.  
5 - 5 SETUP RECEIVE  
     
Printing a reduced incoming fax  
(Auto Reduction)  
If you choose On, the machine reduces an incoming fax  
automatically, so that it fits on to one page of A4 size paper.  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Press Menu/Set, 2, 1, 5.  
5.Auto Reduction  
Use  
or  
to select On(or  
Off).  
Press Menu/Set.  
4
Press Stop/Exit.  
If you receive faxes that are split onto two pages, turn on this  
setting. But if sending document is too long, the machine may  
print it on two pages.  
If left and right margins are cut off, turn on this setting.  
Printing a fax from the memory  
If you set Fax Storage to ON for Remote Retrieval, you can still print  
a fax from the memory when you are at your machine. (See Setting  
1
2
Press Menu/Set, 2, 5, 4.  
Press Mono Start or  
Colour Start.  
4.Print Document  
3
After printing has finished, press Stop/Exit.  
SETUP RECEIVE 5 - 6  
           
Advanced receiving operations  
Operation from extension telephones  
If you answer a fax call on an extension telephone, or an external  
telephone, you can make your machine take the call by using the Fax  
Receive Code. When you press the Fax Receive Code 51, the  
machine starts to receive a fax. (See Fax Detect on page 5-5.)  
If the machine answers a voice call and pseudo/double-rings for you  
to take over, use the Telephone Answer Code #51 to take the call at  
If you answer a call and no one is on the line, you should assume that  
you’re receiving a manual fax.  
Press 51 and wait for the chirp or until the machine’s LCD  
displays Receiving, and then hang up.  
Your caller will have to press Start to send the fax.  
For Fax/Tel mode only  
When the machine is in Fax/Tel mode, it will use the F/T Ring Time  
(pseudo/double-ringing) to alert you to pick up a voice call.  
If you're at the machine, you can lift the handset to answer.  
Lift the external telephone's handset, and then press Tel/R to  
answer.  
If you’re at an extension phone, you’ll need to lift the handset during  
the F/T Ring Time and then press #51 between the pseudo/double  
rings. If no one is on the line, or if someone wants to send you a fax,  
send the call back to the machine by pressing 51.  
5 - 7 SETUP RECEIVE  
           
Using a cordless external handset  
If your cordless telephone is connected onto the line socket unit and  
you typically carry the cordless handset elsewhere, it is easier to  
answer calls during the Ring Delay. If you let the machine answer  
first, you will have to go to the machine so you can press Tel/R to  
transfer the call to the cordless handset.  
Changing the remote codes  
Remote Codes might not work with some telephone systems. The  
preset Fax Receive Code is 51. The preset Telephone Answer  
Code is #51.  
If you are always disconnected when accessing your external  
TAD remotely, try changing the Fax Receive Code and  
Telephone Answer Code to another three-digit code (such as  
### and 998).  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Press Menu/Set, 2, 1, 4.  
4.Remote Code  
Press  
or  
to select On(or  
Off).  
Press Menu/Set.  
4
5
6
If you want to, enter a new Fax Receive Code.  
Press Menu/Set.  
If you want to, enter a new Telephone Answer Code.  
Press Menu/Set.  
Press Stop/Exit.  
SETUP RECEIVE 5 - 8  
         
Reception into memory (Not available for colour  
fax reception)  
As soon as the paper tray becomes empty during fax reception, the  
screen will display Check Paper; please put some paper in the  
If the Memory Receiveis Onat this time...  
The current fax reception will continue, with the remaining page(s)  
being stored in memory, subject to available memory. Subsequent  
incoming faxes will also be stored into memory until the memory is  
full, following this no further incoming fax call will be automatically  
answered. To print all data put fresh paper in the paper tray and  
press Mono Start or Colour Start.  
If the Memory Receiveis Offat this time...  
The current fax reception will continue, with the remaining page(s)  
being stored in memory, subject to available memory. Subsequent  
incoming faxes calls will not be automatically answered until fresh  
paper is put in the paper tray. To print the last fax received, put paper  
in the paper tray and press Mono Start or Colour Start.  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Press Menu/Set, 2, 1, 6.  
6.Memory Receive  
Use  
or  
to select On(or  
Off).  
Press Menu/Set.  
4
Press Stop/Exit.  
5 - 9 SETUP RECEIVE  
       
Polling  
Polling is the process of retrieving faxes from another fax machine.  
You can use your machine to 'poll' other machines, or you can have  
someone poll your machine.  
Everyone who is involved in Polling needs to set up their fax  
machines for Polling. When someone polls your machine to receive  
a fax, they pay for the call. If you poll someone's fax machine to  
receive a fax, you pay for the call.  
Some fax machines do not respond to the Polling feature.  
Secure Polling  
Secure Polling is a way to keep your documents and others from  
falling into the wrong hands while the machine is set up for polling.  
You can use Secure Polling only with another Brother fax machine.  
Anyone who polls to receive a fax must enter the polling secure code.  
Setup for Polling Receive (Standard)  
Polling Receive is when you call another fax machine to receive a fax  
from it.  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Press Menu/Set, 2, 1, 7.  
7.Polling RX  
Press  
or  
to select  
Standard.  
Press Menu/Set.  
4
Enter the fax number you are polling.  
Press Mono Start or Colour Start.  
SETUP RECEIVE 5 - 10  
       
Setup for Polling Receive with Secure Code  
You need to make sure you are using the same secure code as the  
other party.  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Press Menu/Set, 2, 1, 7.  
7.Polling RX  
Press  
or  
to select  
Secure.  
Press Menu/Set.  
Enter a four-digit secure code.  
4
This is the same as the security code of the fax machine you are  
polling.  
5
6
7
Press Menu/Set.  
Enter the fax number you are polling.  
Press Mono Start or Colour Start.  
Setup Delayed Polling Receive  
You can set the machine to begin Polling Receive at a later time.  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Press Menu/Set, 2, 1, 7.  
7.Polling RX  
Press  
or  
to select Timer.  
Press Menu/Set.  
4
5
The screen prompts you to enter the time you want to begin  
polling.  
Enter the time (in 24-hour format) you want to begin polling.  
For example, enter 21:45 for 9:45 PM.  
Press Menu/Set.  
6
7
Enter the fax number you are polling,  
Press Mono Start or Colour Start.  
The machine makes the polling call at the time you entered.  
You can set up only one Delayed Polling.  
5 - 11 SETUP RECEIVE  
   
Sequential Polling  
The machine can request documents from several fax units in a  
single operation. You just specify several destinations in Step 5.  
Afterward, a Sequential Polling Report will be printed.  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Press Menu/Set, 2, 1, 7.  
7.Polling RX  
Press  
or  
to choose  
Standard, Secureor Timer.  
Press Menu/Set when the screen displays the setting you  
want.  
4
If you selected Standard, go to Step 5.  
If you selected Secure, enter a four-digit number and press  
Menu/Set, and then go to Step 5.  
If you selected Timer, enter the time (in 24-hour format) you  
want to begin polling and press Menu/Set, and then go to  
Step 5.  
5
6
Specify the destination fax machines (up to 390), which you  
wish to poll by using Speed-Dial, Search, a Group (see Setting  
must press Menu/Set between each location.  
Press Mono Start or Colour Start.  
The machine polls each number or group in turn for a document.  
Press Stop/Exit while the machine is dialling to cancel the  
polling process.  
To cancel all sequential polling receive jobs, press Menu/Set,  
SETUP RECEIVE 5 - 12  
 
Telephone services  
BT Callsign (For U.K. Only)  
This machine feature lets you use the BT Callsign subscriber service  
which allows you to have at least two separate telephone numbers  
on one phone line. Each phone number has its own distinctive  
ringing pattern, so you know which phone number is ringing. This is  
one way you can have a separate phone number for your machine.  
Your machine has a BT Callsign compatible distinctive ringing  
function, allowing you to dedicate a second phone number (on the  
same phone line) just for receiving faxes.  
You can switch BT callsign off temporarily, then turn it back on.  
When you get a new fax number, make sure you reset this  
function.  
When you set the BT Callsign feature to ON, the receive mode  
is set to Manualautomatically. You can not change the receive  
mode to the other mode while the BT Callsign is set to on.  
To enable the machine to work with BT Callsign  
(Only with your external phone)  
1
Press Menu/Set, 2, 0, 2.  
The screen displays the current setting of this feature.  
2
3
4
Press  
or  
to select On(or Off).  
Press Menu/Set.  
Press Stop/Exit.  
If you turn off the BT Callsign, receive mode stays Manual. You  
need to set receive mode again.  
5 - 13 SETUP RECEIVE  
       
Setup Send  
6
How to fax  
You can send faxes from the ADF (automatic document feeder) or  
from the scanner glass.  
Enter Fax mode  
Before sending faxes, make sure  
(Fax) is illuminated in  
green. If not, press  
setting is Fax.  
(Fax) to enter Fax mode. The default  
How to dial  
There are three ways to dial.  
Manual dialling  
Press all of the digits of the phone or fax number.  
SETUP SEND 6 - 1  
                 
Speed-Dialling  
Press Search/Speed Dial, #, and then the two digit Speed-Dial  
two-digit number  
If the LCD shows Not Registeredwhen you enter the  
Speed-Dial number, a number has not been stored for it.  
Search  
You can search for names you have stored in the Speed-Dial  
memories. Press Search/Speed Dial and the navigation keys to  
To search  
numerically  
To search alphabetically*  
* To search alphabetically, you can use dial pad to enter the first  
letter of the name you are looking for.  
Faxing from the automatic document feeder (ADF)  
Faxing from the ADF  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Load your document. (See Load documents on page 2-1.)  
Dial the fax number.  
Press Mono Start or Colour Start. The machine starts  
scanning the first page.  
6 - 2 SETUP SEND  
               
Faxing from the scanner glass  
You can use the scanner glass to fax pages of a book or one page  
at a time. The documents can be up to A4 size. To cancel, press  
Stop/Exit.  
1
2
If it is not illuminated in green, press  
(Fax).  
Load your document on the scanner glass. (See Using the  
3
Dial the fax number.  
Press Mono Start or Colour Start.  
The machine starts scanning the first page.  
If you press Colour Start, the machine starts sending.  
4
To send a single page, press 2 (or  
Next Page?  
press Mono Start again).  
1.Yes 2.No(Dial)  
The machine starts sending the  
document.  
OR—  
To send more than one page, press 1 and go to Step 5.  
5
Place the next page on the scanner  
glass.  
Set Next Page  
Then Press Set  
Press Menu/Set.  
The machine starts scanning. (Repeat Steps 4 and 5 for each  
additional page.)  
If the memory is full and you are faxing a single page, it will  
be sent in real time.  
If you need to cancel before the fax is sent, press Stop/Exit.  
You cannot send multiple pages for colour faxes.  
SETUP SEND 6 - 3  
   
Out of Memory message  
If you get an Out of Memorymessage while scanning the first page  
of a fax, press Stop/Exit to cancel the scan. If you get an Out of  
Memorymessage while scanning a subsequent page, you will have  
the option to press Mono Start to send the pages scanned so far,  
or to press Stop/Exit to cancel the operation.  
If the memory is full and you are faxing a single page, it will be  
sent in real time.  
Automatic transmission  
This is the easiest way to send a fax.  
Do not pick up the hand set of the external phone.  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Load your document. (See Load documents on page 2-1.)  
Enter the fax number using the dial pad, Speed-Dial or Search.  
4
Press Mono Start or Colour Start.  
6 - 4 SETUP SEND  
     
Manual transmission  
Manual transmission lets you hear the dialling, ringing and  
fax-receiving tones while sending a fax.  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Load your document. (See Load documents on page 2-1.)  
Pick up the handset of the external phone and listen for a dial  
tone.  
4
5
On the external phone, dial the fax number you want to call.  
When you hear the fax tone,  
press Mono Start or Colour Start.  
6
If you picked up the handset of the external phone, replace it.  
SETUP SEND 6 - 5  
   
Basic sending operations  
Sending faxes using multiple settings  
When you send a fax you can choose any combination of these  
settings: contrast, resolution, overseas mode, delayed fax timer,  
polling transmission or real time transmission.  
1
2
If it is not illuminated in green, press  
(Fax) before  
pressing Menu/Set. After each setting is accepted, the LCD will  
ask if you want to enter more settings:  
Press 1 to select more settings. The  
LCD will return to the Setup Send  
menu.  
Next  
1.Yes 2.No  
OR—  
Press 2 if you have finished choosing settings and go to the next  
step.  
Contrast  
If your document is very light or very dark, you may want to set the  
contrast.  
Use Lightto send a light document or make the fax darker.  
Use Darkto send a dark document or make the fax lighter.  
1
2
3
4
If it is not illuminated in green, press  
(Fax).  
Load your document. (See Load documents on page 2-1.)  
Press Menu/Set, 2, 2, 1.  
1.Contrast  
Press  
or  
to select Auto,  
Lightor Dark.  
Press Menu/Set.  
5
6
Press 1 if you want to choose more settings and the LCD will  
return to the Setup Sendmenu.  
OR—  
Press 2 if you have finished choosing settings.  
Enter a fax number.  
Press Mono Start or Colour Start.  
6 - 6 SETUP SEND  
         
Fax Resolution  
You can use the Fax Resolution key to change the setting  
temporarily (for this fax only). In fax mode, press Fax Resolution  
and  
or  
to select the setting you want, and then press  
Menu/Set.  
OR—  
You can change the default setting:  
1
2
3
4
If it is not illuminated in green, press  
(Fax).  
Load your document. (See Load documents on page 2-1.)  
Press Menu/Set, 2, 2, 2.  
2.Fax Resolution  
Press  
or  
to select the  
resolution you want.  
Press Menu/Set.  
5
6
Press 1 if you want to choose more settings and the LCD will  
return to the Setup Sendmenu.  
OR—  
Press 2 if you have finished choosing settings.  
Enter a fax number.  
Press Mono Start or Colour Start.  
Standard  
Fine  
Suitable for most typed documents.  
Good for small print and transmits a little  
slower than Standard resolution.  
S.Fine  
Photo  
Good for small print or artwork and transmits  
slower than Fine resolution.  
Use when thedocument has varying shades  
of gray or photograph. This has the slowest  
transmission time.  
SETUP SEND 6 - 7  
     
Manual and automatic fax Redial  
If you are sending a fax manually and the line is busy, press  
Redial/Pause, and then press Mono Start or Colour Start to try  
again. If you want to make a second call to the last number dialled,  
you can save time by pressing Redial/Pause and Mono Start or  
Colour Start.  
Redial/Pause only works if you dialled from the control panel.  
If you are sending a fax automatically and the line is busy, the  
machine will automatically redial up to three times at five minutes  
intervals.  
Colour fax transmission  
Your machine can send a colour fax to machines that support this  
feature.  
However, colour faxes cannot be stored in the memory, so Delayed  
fax and Polling Transmit features are not available.  
1
2
3
4
If it is not illuminated in green, press  
(Fax).  
Load your document. (See Load documents on page 2-1.)  
Enter the fax number using the dial pad, Speed-Dial or Search.  
Press Colour Start.  
When you send a colour fax, the machine will send it in real time  
(even if Real Time TXis set to Off).  
You can not send multiple pages from the scanner glass.  
6 - 8 SETUP SEND  
       
Dual Access (Not available for colour faxes)  
You can dial a number, and begin scanning the fax into memory—  
even when the machine is sending from memory or receiving faxes.  
The LCD shows the new job number and available memory.  
Your machine normally uses Dual Access. However, to send a  
colour fax, the machine will send the document in real time  
(even if Real Time TXis Off).  
The number of pages you can scan into the memory will vary  
depending on the data that is printed on them.  
If you get a Out of Memorymessage while scanning the first  
page of a fax, press Stop/Exit to cancel scanning. If you get a  
Out of Memorymessage while scanning a subsequent page,  
you can press Mono Start to send the pages scanned so far,  
or press Stop/Exit to cancel the operation.  
Real Time Transmission  
When you are sending a fax, the machine will scan the documents  
into the memory before sending. Then, as soon as the phone line is  
free, the machine will start dialling and sending.  
If the memory becomes full, the machine will send the document in  
real time (even if Real Time TXis set to Off).  
Sometimes, you may want to send an important document  
immediately, without waiting for memory transmission. You can set  
Real Time TXto Onfor all documents or for the next fax only.  
If you want to fax multiple pages from the scanner glass, Real Time  
Transmission should be set to Off.  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Load your document. (See Load documents on page 2-1.)  
Press Menu/Set, 2, 2, 5.  
5.Real Time TX  
SETUP SEND 6 - 9  
         
4
To change the default setting, press  
(or Off).  
or  
to select On  
Press Menu/Set.  
Go to Step 6.  
OR—  
For the next fax transmission only, press  
or  
to select  
Next Fax Only.  
Press Menu/Set.  
5
6
Press  
(or Next Fax:Off).  
or  
to select Next Fax:On  
Press Menu/Set.  
Press 1 if you want to choose more settings and the LCD will  
return to the Setup Sendmenu.  
OR—  
Press 2 if you have finished choosing settings.  
Enter a fax number.  
7
Press Mono Start or Colour Start.  
In Real Time Transmission, the redial feature doesn't work.  
If you are sending a colour Fax, the machine will send it in real  
time (even if Real Time TXis set to Off).  
Checking job status  
Check which jobs are still waiting in the memory to be sent. (If there  
are no jobs, the LCD shows No Jobs Waiting.)  
1
2
Press Menu/Set, 2, 6.  
If you have more than one job  
6.Remaining Jobs  
waiting, press  
or  
to scroll through the list.  
3
Press Stop/Exit.  
6 - 10 SETUP SEND  
     
Cancelling a job while scanning, dialling and  
sending the document  
You can cancel a job while you are scanning it into memory by  
pressing Stop/Exit.  
You can also cancel a job while the machine is dialling or sending the  
document by pressing Stop/Exit.  
Cancelling a scheduled job  
You can cancel a fax job that is stored and waiting in memory.  
1
Press Menu/Set, 2, 6.  
Any jobs that are waiting will appear  
on the LCD.  
6.Remaining Jobs  
2
If you have more than two jobs waiting, press  
select the job you want to cancel.  
or  
to  
Press Menu/Set.  
OR—  
If you only have one job waiting, go to Step 3.  
3
4
Press 1 to cancel.  
OR—  
Press 2 to exit without cancelling.  
To cancel another job go to Step 2.  
Press Stop/Exit.  
SETUP SEND 6 - 11  
       
Advanced sending operations  
Broadcasting (Not available for colour faxes)  
Broadcasting is when the same fax message is automatically sent to  
more than one fax number. Using the Menu/Set key, you can  
include Groups, Speed-Dial numbers and up to 50 manually dialled  
numbers. If you did not use up any of the numbers for Groups,  
access codes or credit card numbers, you can ‘broadcast’ faxes to  
as many as 90 (MFC-3420C only) or 150 (MFC-3820CN only)  
different numbers. However, the available memory will vary  
depending on the types of jobs in the memory and the number of  
locations used for broadcasting. If you broadcast to the maximum  
numbers available, you will not be able to use Dual Access and  
Delayed fax.  
To include Speed-Dial numbers and manually dialled numbers in the  
same broadcast, you must press Menu/Set between each of the  
numbers. Use Search/Speed Dial to help you choose the numbers  
easily.  
After the broadcast is finished, a Broadcast Report will be printed to  
let you know the results.  
Enter the long dialling sequence numbers as you would normally,  
but remember that each Speed-Dial number counts as one  
number, so the number of locations you can store becomes  
limited.  
If the memory is full, press Stop/Exit to stop the job or if more  
than one page has been scanned, press Mono Start to send the  
portion that is in the memory.  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Load your document. (See Load documents on page 2-1.)  
Enter a number using Speed-Dial, a Group number, Search or  
manual dialling using the dial pad.  
(Example: Group number)  
6 - 12 SETUP SEND  
       
4
When the LCD displays the fax number or name of the other  
party, press Menu/Set.  
You will be asked to press the next number.  
Enter the next number.  
5
6
(Example: Speed-Dial number)  
When the LCD displays the fax number or name of the other  
party,  
press Menu/Set.  
7
8
Enter another fax number.  
(Example: Manual dialling using the dial pad.)  
Press Mono Start.  
Overseas Mode  
If you are having difficulty sending a fax overseas due to possible  
interference on the phone line, we recommend that you turn on the  
Overseas Mode. After you send a fax using this feature, the feature  
will turn itself off.  
1
2
3
4
If it is not illuminated in green, press  
(Fax).  
Load your document. (See Load documents on page 2-1.)  
Press Menu/Set, 2, 2, 7.  
7.Overseas Mode  
Press  
or  
to select On(or  
Off).  
Press Menu/Set.  
5
6
Press 1 if you want to choose more settings and the LCD will  
return to the Setup Sendmenu.  
OR—  
Press 2 if you have finished choosing settings.  
Enter a fax number.  
Press Mono Start or Colour Start.  
SETUP SEND 6 - 13  
     
Delayed Fax (Not available for colour faxes)  
During the day you can store up to 50 faxes in the memory to be sent  
within 24 hours. These faxes will be sent at the time of day you enter  
in Step 4. Press Menu/Set to accept it, or enter another time for the  
faxes to be sent.  
1
2
3
4
If it is not illuminated in green, press  
(Fax).  
Load your document. (See Load documents on page 2-1.)  
Press Menu/Set, 2, 2, 3.  
Enter the time you want the fax to  
be sent (in 24-hour format).  
3.Delayed Fax  
Press Menu/Set.  
(For example, enter 19:45 for 7:45 PM.)  
5
6
Press 1 if you want to choose more settings and the LCD will  
return to the Setup Sendmenu.  
OR—  
Press 2 if you have finished choosing settings.  
Enter a fax number.  
Press Mono Start.  
The number of pages you can scan into the memory depends  
on the amount of data that is printed on each page.  
6 - 14 SETUP SEND  
     
Delayed Batch Transmission  
(Not available for colour faxes)  
Before sending the delayed faxes, your machine will help you  
economize by sorting all the faxes in the memory by destination and  
scheduled time. All delayed faxes that are scheduled to be sent at  
the same time to the same fax number will be sent as one fax to save  
transmission time.  
1
2
3
If it is not illuminated in green, press  
(Fax).  
Press Menu/Set, 2, 2, 4.  
4.Batch TX  
Press  
or  
to select On(or  
Off).  
Press Menu/Set.  
4
Press Stop/Exit.  
Setup for Polled Transmit (Standard)  
(Not available for colour faxes)  
Polled Transmit is when you set up the machine to wait with a  
document in memory so another fax machine can retrieve it.  
1
2
3
4
If it is not illuminated in green, press  
(Fax).  
Load your document. (See Load documents on page 2-1.)  
Press Menu/Set, 2, 2, 6.  
Press  
or  
to select Standard.  
Press Menu/Set.  
5
Press 1 if you want to select additional settings. The display  
returns to the Setup Sendmenu.  
OR—  
Press 2 if you finished selecting settings, and go to Step 5.  
Press Mono Start and wait for the fax to be polled.  
6
SETUP SEND 6 - 15  
         
Setup for Polled Transmit with Secure Code  
(Not available for colour faxes)  
When you choose Polled TX:Secure, anyone who polls the  
machine must enter the polling secure code.  
1
2
3
4
If it is not illuminated in green, press  
(Fax).  
Load your document. (See Load documents on page 2-1.)  
Press Menu/Set, 2, 2, 6.  
Press  
or  
to select Secure.  
Press Menu/Set.  
5
6
Enter a four-digit number.  
Press Menu/Set.  
Press 1 if you want to select additional settings. The display  
returns to the Setup Sendmenu.  
OR—  
Press 2 if you finished selecting settings, and go to Step 7.  
Press Mono Start.  
The machine starts scanning the document.  
7
You can use Secure Polling only with another Brother fax  
machine.  
The document will be stored and can be retrieved from any other  
fax machine until you delete the fax in memory by using the  
Cancelling a job function. (See Cancelling a scheduled job on  
6 - 16 SETUP SEND  
 
TX Lock  
This feature allows you to prevent unauthorised access to the  
machine. When switched On, TX Lock prohibits most functions. The  
following functions listed are available while TX Lock is switched On.  
Receiving faxes  
Answering & making telephone calls with an external telephone  
Scheduled Delayed Transmission*  
Polling*  
Fax Forwarding*  
Remote Retrieval  
* Provided it was set before TX Lock was switched ON.  
SETUP SEND 6 - 17  
     
Using TX Lock  
You must use a password to switch TX Lock ON and OFF.  
Setting Up the TX Lock for the First Time  
1
2
Press Menu/Set, 2, 0, 1.  
Enter a 4-digit number as a new  
password.  
1.TX Lock  
New Passwd:XXXX  
3
Press Menu/Set.  
The screen prompts you to re-enter  
the password.  
Verify:XXXX  
4
5
6
Re-enter the password and press Menu/Set.  
Press or to choose Set TX Lock.  
Press Menu/Set. The screen  
Password:XXXX  
prompts you to enter the password.  
7
Enter a 4-digit password, followed by Menu/Set.  
This is the same as the security password of the machine  
already stored.  
The screen displays Acceptedfor 2 seconds, followed by  
TX Lock Mode- TX Lock is now switched ON.  
If the password you enter at Step 7 is incorrect, the screen  
would display Wrong Password. After 2 seconds the display  
will then return to normal (displaying the date & time). You must  
then switch ON TX Lock again. (See Switching TX Lock ON on  
6 - 18 SETUP SEND  
     
Changing the TX Lock Password  
1
2
Press Menu/Set, 2, 0, 1.  
Press or to choose  
Set Password.  
1.TX Lock  
3
Press Menu/Set.  
The screenprompts you toenter the  
old password.  
Old Passwd:XXXX  
4
5
6
Enter the current password.  
Press Menu/Set.  
Enter a 4-digit number as a new  
password.  
New Passwd:XXXX  
Verify:XXXX  
7
Press Menu/Set.  
The screen prompts you to re-enter  
the new password.  
8
9
Enter the new password again and press Menu/Set.  
Press Stop/Exit.  
Switching TX Lock ON  
1
2
Press Menu/Set, 2, 0, 1.  
Press or to choose  
Set TX Lock.  
1.TX Lock  
3
4
Press Menu/Set. The screen  
Password:XXXX  
prompts you to enter the password.  
Enter a 4-digit password, followed by Menu/Set.  
This is the same as the security password of the machine  
already stored.  
The screen displays Acceptedfor 2 seconds, followed by  
TX Lock Mode- TX Lock is now switched ON.  
If the password you enter at Step 4 is incorrect, the screen  
would display Wrong Password. After 2 seconds the display  
will then return to normal (displaying the date & time). You must  
then start from Step 1 to set TX Lock.  
SETUP SEND 6 - 19  
   
Switching OFF TX Lock  
1
When TX Lock is switched ON,  
press Menu/Set.  
Password:XXXX  
2
Enter a 4-digit password and press Menu/Set.  
The screen displays Accepted, then after 2 seconds the  
display reverts to normal. TX Lock is now switched OFF.  
If the password you enter at Step 2 is incorrect, the screen  
would display Wrong Password. After 2 seconds the display  
will then return to displaying TX Lock Mode. You must then  
start from Step 1 to switch OFF TX Lock.  
If you forget the TX Lock password, please contact your Brother  
dealer or Brother for assistance.  
6 - 20 SETUP SEND  
 
Quick-Dial numbers and  
dialling options  
7
Storing numbers for easy dialling  
You can set up your machine to do two types of easy dialling:  
Speed-Dial and Groups for Broadcasting faxes.  
If you lose electrical power, the quick-dial numbers that are in  
the memory will not be lost.  
Storing Speed-Dial numbers  
You can store Speed-Dial numbers, so that when you dial you will  
only have to press a few keys (Search/Speed Dial, #, the two-digit  
number, and Mono Start or Colour Start). The MFC-3420C can  
store 40 Speed-Dial numbers and the MFC-3820CN can store 100  
numbers.  
1
2
Press Menu/Set, 2, 3, 1.  
Use the dial pad to enter a two-digit  
Speed-Dial location number  
1.Speed-Dial  
(01-40 for MFC-3420C, 00-99 for MFC-3820CN).  
(For example, press 05.)  
Press Menu/Set.  
3
4
Enter the phone or fax number (up to 20 digits).  
Press Menu/Set.  
Use the dial pad to enter the name (up to 15 characters).  
Press Menu/Set.  
(You can use the chart on page 4-3 to help you enter letters.)  
OR—  
Press Menu/Set to store the number without a name.  
5
Go to Step 2 to store another Speed-Dial number.  
OR—  
Press Stop/Exit.  
QUICK-DIAL NUMBERS AND DIALLING OPTIONS 7 - 1  
           
Changing Speed-Dial numbers  
If you try to store a Speed-Dial number where a number is already  
stored, the LCD will show the name stored there (or number) and will  
ask you to do one of the following:  
1
Press 1 to change the stored  
number.  
1.Change 2.Exit  
OR—  
Press 2 to exit without making a change.  
How to change the stored number:  
If you want to erase the whole number or whole name, press  
Stop/Exit when the cursor is under the first the digits or  
letters. The characters above and to the right of the cursor  
will be deleted.  
If you want to change a character, use  
or  
to position  
the cursor under the character you want to change, and then  
type over it.  
2
3
Enter a new number.  
Press Menu/Set.  
Follow the directions beginning at Step 5 in Storing Speed-Dial  
numbers on the previous page.  
7 - 2 QUICK-DIAL NUMBERS AND DIALLING OPTIONS  
   
Setting up Groups for Broadcasting  
Groups allow you to send the same fax message to many fax  
numbers by pressing only a few keys (Search/Speed Dial, #, the  
two-digit number, and Mono Start). First, you’ll need to store each  
fax number as a Speed-Dial number.  
Then, you can combine them into a Group. Each Group uses up a  
Speed-Dial number. You can have up to six Groups, or you can  
assign up to 39 numbers (MFC-3420C) or up to 99 numbers  
(MFC-3820CN) to one large Group.  
1
2
Press Menu/Set, 2, 3, 2.  
2.Setup Groups  
Speed-Dial? #  
Use the dial pad to enter the  
two-digit Speed-Dial number where  
you want to store the Group.  
Speed-Dial? #07  
Setup Group:G01  
Press Menu/Set.  
(For example, press 07 and Menu/Set.)  
Use the dial pad to enter the Group  
number.  
3
Press Menu/Set.  
(For example, press 1 for Group 1.)  
The Group number must be between 1 and 6.  
4
5
To include Speed-Dial numbers in  
the Group, press them as follows:  
G01:#01#09  
For example, for Speed-Dial numbers 05 and 09. Press  
Search/Speed Dial 05, Search/Speed Dial, 09. The LCD  
,
shows: #05#09.  
Press Menu/Set to accept the Speed-Dial numbers for this  
Group.  
QUICK-DIAL NUMBERS AND DIALLING OPTIONS 7 - 3  
     
6
7
Use the dial pad and the chart on  
page 4-3 to enter a name for the  
Group.  
Name:  
Press Menu/Set.  
(For example, type NEW CLIENTS).  
Press Stop/Exit.  
You can print a list of all the Speed-Dial numbers. Group  
numbers will be marked in the column of “GROUP”.  
7 - 4 QUICK-DIAL NUMBERS AND DIALLING OPTIONS  
Dialling options  
There are three ways to dial. (See How to dial on page 6-1.)  
Access codes and credit card numbers  
Sometimes you may want to choose from several long distance  
carriers when you make a call. Rates may vary depending on the time  
and destination. To take advantage of low rates, you can store the  
access codes or long-distance carriers and credit card numbers as  
Speed-Dial numbers. You can store these long dialling sequences by  
dividing them and setting them up on separate keys in any  
combination. You can even include manual dialling using the dial pad.  
The combined number will be dialled in the order that you entered it  
as soon as you press Mono Start or Colour Start.  
For example, you can store ‘555’ on Speed-Dial #03 and ‘7000’ on  
Speed-Dial #02. If you press Search/Speed Dial, #03,  
Search/Speed Dial, #02, and Mono Start or Colour Start, you  
will dial ‘555-7000’.  
To temporarily change a number, you can substitute part of the  
number with manual dialling using the dial pad.  
For example, to change the number to 555-7001 you could press  
Search/Speed Dial, #03 and then press 7001 using the dialling  
pad.  
If you must wait for another dial tone or signal at any point in the  
dialling sequence, store a pause there in the number by  
pressing Redial/Pause. Each key press adds a 3.5-second  
delay.  
QUICK-DIAL NUMBERS AND DIALLING OPTIONS 7 - 5  
     
Pause  
Press Redial/Pause to insert a 3.5-second pause between  
numbers. If you are dialling overseas, you can press Redial/Pause  
as many times as needed to increase the length of the pause.  
Fax Redial  
If you’re sending a fax manually and the line is busy, press  
Redial/Pauseto try again. Any time you want to make a second call  
to the last number dialled, press Redial/Pause to save time.  
If you’re sending a fax automatically and the line is busy, the machine  
will automatically redial one time five minutes after the transmission.  
Tone or Pulse  
If you have a Pulse dialling service, but need to send Tone signals  
(for example, for telephone banking), follow the instructions below. If  
you have Touch Tone service, you will not need this feature to send  
tone signals.  
1
2
Lift the handset of the external phone.  
Press # on the control panel of your machine. Any digits dialled  
after this will send tone signals.  
3
When you hang up, the machine will return to the Pulse dialling  
service.  
7 - 6 QUICK-DIAL NUMBERS AND DIALLING OPTIONS  
           
Remote Fax Options  
8
(Not available for colour faxes)  
Fax Forwarding  
After you have selected Fax Forwarding, Fax Storage is set to  
Onautomatically. If you bring the Fax Forwarding feature back  
to Off, Fax Storage stays on.  
Programming a Fax Forwarding number  
When Fax Forwarding is set to On, your machine stores the received  
fax in the memory. Then it dials the fax number you've programmed  
and forwards the fax message.  
1
2
Press Menu/Set, 2, 5, 1.  
1.Fax Forward  
Press  
or  
to select On(or  
Off).  
Press Menu/Set.  
The LCD will ask you to enter the fax number to which faxes will  
be forwarded.  
3
4
Enter the forwarding number (up to 20 digits).  
Press Menu/Set.  
Press Stop/Exit.  
REMOTE FAX OPTIONS 8 - 1  
       
Setting Fax Storage  
If you set Fax Storage to ON, you will be able to retrieve fax  
messages from another location using Fax Forwarding or Remote  
Retrieval operations. (See Remote commands on page 8-5.) If there  
is paper in your machine, a back-up copy of each fax will be printed.  
The LCD will show when you have a fax stored in memory.  
1
Press Menu/Set, 2, 5, 2.  
The LCD will ask you to choose a  
fax setting.  
2.Fax Storage  
2
3
Press  
or  
to select On(or Off).  
Press Menu/Set.  
Press Stop/Exit.  
If there are faxes in the memory  
when you turn Fax Storage OFF,  
the LCD will ask if you want to erase  
the faxes in the memory.  
Erase All Doc?  
1.Yes 2.No  
If you press 1, all fax data is erased and Fax Storage is turned off.  
If you press 2, faxes are not erased and Fax Storage stays on.  
After you have selected the Fax Forwarding feature, Fax  
Storage is set to Onautomatically. If you turn the Fax  
Forwarding feature back to Off, Fax Storage stays on.  
Backup Print  
If you’ve set Fax Storageto On, your machine automatically prints  
faxes as they are received into the memory.  
This is a safety feature in case the power goes off so you won’t lose  
your messages.  
8 - 2 REMOTE FAX OPTIONS  
           
Setting your Remote Access Code  
The remote access code lets you access the Remote Retrieval  
features when you are away from your machine. Before you use the  
remote access and retrieval features, you have to set up your own  
code. The default code is inactive code (--- ).  
1
2
Press Menu/Set, 2, 5, 3.  
Enter a three-digit code using  
3.Remote Access  
numbers 0-9,  
or #.  
Press Menu/Set. (The preset ‘ ’ cannot be changed.)  
Do not use the same digits that appear in your Fax Receive  
Code ( 51) or Telephone Answer Code (#51).  
3
Press Stop/Exit.  
You can change your code at any time by entering a new one.  
If you want to make your code inactive, press Stop/Exit in Step  
2 to restore the inactive setting (--- ).  
REMOTE FAX OPTIONS 8 - 3  
     
Remote Retrieval  
You can call your machine from any touch tone telephone or fax  
machine, then use the Remote Access Code and remote commands  
to retrieve fax messages. Be sure to cut out the Remote Retrieval  
Access Card on the last page and keep it with you at all times.  
Using your Remote Access Code  
1
2
3
Dial your fax number from a telephone or another fax machine  
using touch tone.  
When your machine answers, immediately enter your Remote  
Access Code (3 digits followed by ).  
The machine signals if it has received fax messages:  
1 long beep Fax messages  
No beeps No messages  
4
The machine gives two short beeps, which tells you to enter a  
command. The machine will hang up if you wait longer than 30  
seconds to enter a command. The machine will beep three  
times, if you enter an invalid command.  
5
6
Press 90 to reset the machine when you’ve finished.  
Hang up.  
If your machine is set to Manualmode and you want to use the  
remote retrieval features, you can access your machine by  
waiting about 2 minutes after it starts ringing, and then entering  
the Remote Access Code within 30 seconds.  
8 - 4 REMOTE FAX OPTIONS  
       
Remote commands  
Follow the commands below to access features when you are away  
from the machine. When you call the machine and enter your  
Remote Access Code (3 digits followed by ), the system will give  
two short beeps and you must enter a remote command.  
Remote commands  
Operation details  
95 Change the Fax Forwarding  
settings  
1 OFF  
If you hear one long beep, the change has  
been accepted. If you hear three short beeps,  
you cannot change it because the conditions  
have not been met. You can register your Fax  
Forwarding number by entering 4. (See  
page 8-6.) Once you have registered the  
number, Fax Forwarding will be set to On.  
2 Fax Forwarding  
4 Fax Forwarding number  
6 Fax Storage ON  
7 Fax Storage OFF  
You can turn Fax Storageto On(or Off  
after you have retrieved or erased all your  
messages).  
96 Retrieve a fax  
2 Retrieve all faxes  
Enter the number of a remote fax machine to  
receive stored fax message(s). (See page  
8-6.)  
3 Erase faxes from the  
memory  
If you hear one long beep, you can erase fax  
messages from the memory.  
97 Check the receiving status  
You can check whether your machine has  
received any faxes. If yes, you will hear one  
long beep. If no, you will hear three short  
beeps.  
1 Fax  
98 Change the Receive Mode  
1 External TAD  
2 Fax/Tel  
If you hear one long beep, you can change  
the Receive Mode.  
3 Fax Only  
90 Exit  
After a long beep, you can exit Remote  
Retrieval.  
REMOTE FAX OPTIONS 8 - 5  
   
Retrieving fax messages  
1
2
Dial your fax number.  
When your machine answers, immediately enter your Remote  
Access Code (3 digits followed by ). If you hear one long  
beep, you have messages.  
3
4
As soon as you hear two short beeps, use the dial pad to press  
962.  
Wait for the long beep, and then use the dial pad to enter the  
number of the remote fax machine where you want your fax  
messages sent to followed by ## (up to 20 digits).  
You cannot use  
you want to store a pause.  
and # as dial numbers. However, press # if  
5
Hang up after you hear your machine beep. Your machine will  
call the other machine, which will then print your fax messages.  
Changing your Fax Forwarding number  
You can change the default setting of your fax forwarding number  
from another telephone or fax machine using Touch Tone.  
1
2
Dial your fax number.  
When your machine answers, immediately enter your Remote  
Access Code (3 digits followed by ). If you hear one long  
beep, you have messages.  
3
4
When you hear two short beeps, use the dial pad to press 954.  
Wait for the long beep, and then use the dial pad to enter the  
new number of the remote fax machine where you want your fax  
messages forwarded followed by ## (up to 20 digits).  
You cannot use  
you want to store a pause.  
and # as dial numbers. However, press # if  
5
Hang up after you hear your machine beep.  
8 - 6 REMOTE FAX OPTIONS  
       
Printing reports  
9
Machine settings and activity  
You need to set up the Transmission Verification Report and Journal  
Period in the menu table.  
Press Menu/Set, 2, 4, 1.  
1.XMIT Report  
OR—  
Press Menu/Set, 2, 4, 2.  
2.Journal Period  
Customizing the Transmission Verification  
Report  
You can use the Transmission Report as proof that you sent a fax.  
This report lists the time and date of transmission and whether the  
transmission was successful (OK). If you select Onor On+Image, the  
report will print for every fax you send.  
If you send a lot of faxes to the same place, you may need more than  
the job numbers to know which faxes you must send again. Selecting  
On+Imageor Off+Imagewill print a section of the fax’s first page  
on the report to help you remember.  
When the Verification Report is turned Off, the Report will only  
print it there is a transmission error, and in the RESULT column  
it will show NG.  
1
2
Press Menu/Set, 2, 4, 1.  
Press or to select Off,  
Off+Image, Onor On+Image.  
1.XMIT Report  
Press Menu/Set.  
3
Press Stop/Exit.  
PRINTING REPORTS 9 - 1  
           
Setting the Journal Period  
You can set the machine to print a journal at specific intervals (every  
50 faxes, 6, 12 or 24 hours, 2 or 7 days). If you set the interval to Off,  
you can print the report by following the Steps on the next page.  
The default setting is Every 50 Faxes.  
1
2
Press Menu/Set, 2, 4, 2.  
2.Journal Period  
Press  
or  
to choose an  
interval.  
Press Menu/Set.  
(If you choose 7 days, the LCD will ask you to choose a day on  
which to begin the 7-day countdown.)  
3
4
Enter the time to begin printing in 24-hour format.  
Press Menu/Set.  
(For example: enter 19:45 for 7:45 PM.)  
Press Stop/Exit.  
If you select 6, 12, 24 hours, 2 or 7 days, the machine will print  
the report at the selected time and then erase all jobs from its  
memory. If the machine’s memory becomes full with 200 jobs  
before the time you selected has passed, the machine will print  
the Journal early and then erase all jobs from memory. If you  
want an extra report before it is due to print, you can print it  
without erasing the jobs from memory.  
If you select Every 50 Faxes, the machine will print the Journal  
when the machine has stored 50 jobs.  
9 - 2 PRINTING REPORTS  
       
Printing reports  
Prints the Help List so you can see at-a-glance  
how to quickly program your machine.  
1.Help List  
2.Quick-Dial  
3.Fax Journal  
Lists names and numbers stored in the  
Speed-Dial memory, in numerical order.  
Lists information about the last incoming and  
outgoing faxes.  
(TX means Transmit.) (RX means Receive.)  
Prints a Transmission Verification Report for your  
last transmission.  
4.XMIT Verify  
Lists your settings.  
5.User Settings  
Lists your Network settings.  
6.Network Config  
(MFC-3820CN only)  
To print a report  
1
2
For MFC-3420C, press Menu/Set, 5.  
For MFC-3820CN, press Menu/Set, 7.  
Press or to select the report you want.  
Press Menu/Set.  
OR—  
Enter the number of the report you want to print.  
For example, press 1 to print the Help List.  
Press Mono Start.  
3
PRINTING REPORTS 9 - 3  
         
Making copies  
10  
Using the machine as a copier  
You can use your machine as a copier, making up to 99 copies at a  
time.  
Enter Copy mode  
Before making copies, make sure that  
(Copy) is illuminated  
in green. If it is not, press (Copy) to enter Copy mode. The  
default setting is Fax. You can change the number of seconds or  
minutes that the machine stays in Copy mode. (See Setting the  
The LCD shows the default copy setting  
Copy Ratio  
Quality  
No of Copies  
10 - 1 MAKING COPIES  
       
Making a single copy  
1
2
3
Press  
(Copy) to illuminate it in green.  
Load your document. (See Load documents on page 2-1.)  
Press Mono Start or Colour Start.  
To stop copying, press Stop/Exit.  
Making multiple copies  
1
2
3
Press  
(Copy) to illuminate it in green.  
Load your document. (See Load documents on page 2-1.)  
Use the dial pad to enter the number of copies you want  
(up to 99).  
4
Press Mono Start or Colour Start.  
To sort the copies, press the Options key. (See Using the  
MAKING COPIES 10 - 2  
       
Out of Memory message  
If the memory becomes full while you are  
making copies, the LCD message will  
guide you through the next step.  
Out of Memory  
If the Out of Memorymessage appears, press Stop/Exit to  
cancel or Mono Start or Colour Start to copy scanned pages. You  
will need to clear some jobs from the memory before you can  
continue.  
To gain extra memory, you can turn off Fax Storage.  
OR—  
Print the faxes that are in the memory.  
When you get an Out of Memorymessage, you may be able to  
make copies if you first print incoming faxes in the memory to restore  
the memory to 100%.  
10 - 3 MAKING COPIES  
     
Using the Copy keys  
(Temporary settings)  
When you want to change the settings only for the next copy, use the  
Temporary Copy keys. You can use different combinations.  
These settings are temporary, and the machine returns to its default  
settings 60 seconds after it finishes copying. If you want to use these  
temporary settings again, place the next document in the ADF within  
that time. However, if you have set the Mode Timer for copy and  
Scan modes to 0 or 30 seconds, the machine returns to the default  
settings after the number of seconds that has been set for mode  
Temporary Copy keys  
MAKING COPIES 10 - 4  
   
Enlarge/Reduce  
You can select the following enlargement or reduction ratios.  
Autosets the machine to calculate the ratio that fits the size of your  
paper. Customallows you to enter a ratio from 25% to 400%.  
Press Enlarge/Reduce 100%  
142%:A5A4  
198%:10X15cmA4  
200%  
Custom(25-400%)  
97%:LTRA4  
83%:LGLA4  
69%:A4A5  
50%  
1
2
3
Press  
(Copy) to illuminate it in green.  
Load your document. (See Load documents on page 2-1.)  
Use the dial pad to enter the number of copies you want  
(up to 99).  
4
5
Press Enlarge/Reduce.  
Press  
or  
to select the enlargement or reduction ratio  
you want.  
Press Menu/Set.  
OR—  
You can select Customand press Menu/Set.  
Use the dial pad to enter an enlargement or reduction ratio from  
25%to 400%.  
Press Menu/Set. (For example, press 5 3 to enter 53%.)  
Press Mono Start or Colour Start.  
OR—  
6
Press other temporary copy keys for more settings.  
Special Copy Options (2in1, 4in1 or Poster) are not available  
with Enlarge/Reduce.  
10 - 5 MAKING COPIES  
   
Quality  
You can select the copy quality. The default setting is Normal.  
Press Quality  
Normal  
Recommended mode for ordinary  
printouts. Good copy quality with  
adequate copy speed.  
Fast  
Fast copy speed and lowest ink  
consumption. Use FAST to save  
time (document to be proof-read,  
large documents or many copies).  
and  
or  
Best  
Use this mode to copy precise  
images such as photographs.  
BEST uses the highest resolution  
and slowest speed.  
1
2
Press  
(Copy) to illuminate it in green.  
Load your document. (See Load documents on page 2-1.)  
3
Use the dial pad to enter the number of copies you want  
(up to 99).  
4
5
Press Quality.  
Press  
or  
to choose the copy quality (Fast, Normal  
or Best).  
Press Menu/Set.  
6
Press Mono Start or Colour Start.  
OR—  
Press other Temporary Copy keys for more settings.  
MAKING COPIES 10 - 6  
   
Options  
Use the Options key to set the following copy settings only for the  
next copy.  
Press  
Copy  
Options  
Menu Selections  
Options  
Factory  
Setting  
Page  
10-8  
10-9  
select  
select  
Paper Type  
Plain/Inkjet/  
Glossy(4-Coloror  
3-Color)/  
Plain  
A4  
Transparency  
Paper Size  
A4/A5/  
10(W)X15(H)cm  
Brightness  
Contrast  
-
-
+
+
-
+
10-13  
-
+
Stack/Sort  
Page Layout  
Stack/Sort  
Stack  
Off(1 in 1)/  
Off  
2 in 1/4 in 1 (P)/ (1 in 1)  
4 in 1 (L)/  
Poster(3 x 3)  
No. of Copies  
No. of Copies:01 01  
(01-99)  
After you finish choosing settings using the Options key, the LCD  
shows Press Startand then returns to Menu selections.  
Press Mono Start or Colour Start if youre finished choosing  
settings.  
OR—  
Press  
or  
to select more settings.  
10 - 7 MAKING COPIES  
 
Paper Type  
You can change the paper type only for the next copy. Select the  
type of media that you are using to get the best print quality.  
1
2
3
Press  
(Copy) to illuminate it in green.  
Load your document. (See Load documents on page 2-1.)  
Use the dial pad to enter the number of copies you want  
(up to 99).  
4
5
Press Options and  
Press Menu/Set.  
or  
to select Paper Type.  
Press  
or  
to select the type of paper you are using  
(Plain, Inkjet, Glossyor Transparency).  
Press Menu/Set.  
6
If you selected Glossy, press  
Glossy:4-Coloror Glossy:3-Color.  
or  
to select  
Press Menu/Set.  
The print quality of black ink depends on the type of glossy  
paper you are using. Black ink is used when you select  
Glossy:4-Color. If the glossy paper you are using repels the  
black ink, select Glossy:3-Color, which simulates black ink  
by combining the three ink colours.  
7
Press Colour Start or Mono Start.  
OR—  
Press  
or  
for more settings.  
You can change the default Paper Type setting at any time.  
MAKING COPIES 10 - 8  
   
Paper Size  
You can change the paper size setting only for the next copy.  
You can copy only on, A4, A5 and Photo Card  
(10(W)X15(H)cm) paper.  
1
2
3
Press  
(Copy) to illuminate it in green.  
Load your document. (See Load documents on page 2-1.)  
Use the dial pad to enter the number of copies you want  
(up to 99).  
4
5
Press Options and  
Press Menu/Set.  
or  
to select Paper Size.  
Press  
or  
to select the size of paper you are using  
(A4, A5or 10(W)X15(H)cm).  
Press Menu/Set.  
6
Press Mono Start or Colour Start.  
OR—  
Press  
or  
for more settings.  
10 - 9 MAKING COPIES  
   
Brightness  
You can adjust the copy brightness to make copies darker or lighter.  
1
2
3
Press  
(Copy) to illuminate it in green.  
Load your document. (See Load documents on page 2-1.)  
Use the dial pad to enter the number of copies you want  
(up to 99).  
4
5
Press Options and  
Press Menu/Set.  
or  
to select Brightness.  
-
+
Press  
to make a lighter copy.  
OR—  
Press  
to make a darker copy.  
Press Menu/Set.  
6
Press Mono Start or Colour Start.  
OR—  
Press  
or  
for more settings.  
MAKING COPIES 10 - 10  
   
Contrast  
You can adjust the copy contrast to help an image look sharper and  
more vivid.  
1
2
3
Press  
(Copy) to illuminate it in green.  
Load your document. (See Load documents on page 2-1.)  
Use the dial pad to enter the number of copies you want  
(up to 99).  
4
5
Press Options and  
Press Menu/Set.  
or  
to select Contrast.  
-
+
Press  
to increase the contrast.  
OR—  
Press  
to decrease the contrast. Press Menu/Set.  
6
Press Mono Start or Colour Start.  
OR—  
Press  
or  
for more settings.  
10 - 11 MAKING COPIES  
 
Sorting copies using the ADF  
You can sort multiple copies. Pages will be stacked in the order 123,  
123, 123, and so on.  
1
2
3
Press  
(Copy) to illuminate it in green.  
Load your document. (See Load documents on page 2-1.)  
Use the dial pad to enter the number of copies you want  
(up to 99).  
4
5
6
Press Options and  
Press Menu/Set.  
or  
to select Stack/Sort.  
Press  
or  
to select Sort.  
Press Menu/Set.  
Press Mono Start or Colour Start.  
OR—  
Press  
or  
for more settings.  
MAKING COPIES 10 - 12  
   
N in 1 copy (Page Layout)  
You can save paper by copying either two or four pages onto one  
page. If you want to print a poster, use the scanner glass.  
1
2
3
Press  
(Copy) to illuminate it in green.  
Load your document. (See Load documents on page 2-1.)  
Use the dial pad to enter the number of copies you want  
(up to 99).  
4
5
6
Press Options and  
or  
to select Page Layout.  
Press Menu/Set.  
Press  
or  
to select 2 in 1, 4 in 1 (P), 4 in 1  
(L), Poster(3 x 3)(or Off(1 in 1)). Press Menu/Set.  
Press Mono Start or Colour Start to scan the document.  
If you placed the document in the ADF, the machine starts  
printing.  
If you are using the scanner glass:  
7
After the machine scans the page,  
the LCD shows;  
Next Page?  
1.Yes 2.No  
Press 1 to scan next page.  
8
Put the next document on  
the scanner glass.  
Set Next Page  
Then Press Set  
Press Menu/Set.  
Repeat Steps 7 and 8 for each page of the layout.  
9
After all the pages of the document have been scanned,  
press 2 to end.  
(P) means Portrait and (L) means Landscape.  
For 2 in 1 or 4 in 1 copies, you can only use A4 paper.  
For 2 in 1, 4 in 1 (P), 4 in 1 (L)or Poster(3 x 3),  
you can not use the Enlarge/Reduce setting.  
If you selected Glossyin the Paper Type setting, 2 in 1 and 4  
in 1 copies are not available.  
2 in 1 or 4 in 1 copies in colour are not available with Multiple  
Copies.  
10 - 13 MAKING COPIES  
   
2 in 1  
4 in 1 (P)  
(P)  
4 in 1 (L)  
(L)  
Poster (3X3)  
You can make a poster  
size copy of a  
photograph.  
For Poster copies, you cannot make more than one copy.  
MAKING COPIES 10 - 14  
Changing the default copy settings  
You can change the default copy settings. These settings will stay  
until you change them again.  
Copy Quality  
1
2
Press Menu/Set, 3, 1.  
Press or to select  
Normal, Bestor Fast.  
1.Quality  
Press Menu/Set.  
3
Press Stop/Exit.  
Brightness  
1
2
Press Menu/Set, 3, 2.  
2.Brightness  
Press  
to make a lighter copy.  
OR—  
Press  
to make a darker copy.  
Press Menu/Set.  
3
Press Stop/Exit.  
Contrast  
You can change the contrast to help an image look sharper and more  
vivid.  
1
2
Press Menu/Set, 3, 3.  
3.Contrast  
Press  
to increase the contrast.  
OR—  
Press  
to decrease the contrast.  
Press Menu/Set.  
3
Press Stop/Exit.  
10 - 15 MAKING COPIES  
                   
Colour Adjustment  
1
2
Press Menu/Set, 3, 4.  
Press or to select Red,  
Greenor Blue.  
4.Color Adjust  
Press Menu/Set.  
3
4
Press  
to increase the colour saturation.  
OR—  
Press  
to decrease the colour saturation.  
Press Menu/Set.  
Return to Step 2 to select the next colour.  
OR—  
Press Stop/Exit.  
MAKING COPIES 10 - 16  
     
Legal limitations  
Colour reproductions of certain documents are illegal and may result  
in either criminal or civil liability. This memorandum is intended to be  
a guide rather than a complete listing of every possible prohibition. In  
case of doubt, we suggest that you check with relevant authorities as  
to any particular questionable documents.  
The following are examples of documents which should not be  
copied:  
Paper money  
Bonds or other certificates of indebtedness  
Certificates of Deposit  
Armed Forces Service or Draft papers.  
Passports  
Postage Stamps (cancelled or uncancelled)  
Immigration Papers  
Welfare documents  
Cheques or Drafts drawn by Governmental Agencies  
Identification Documents, badges or insignias  
Licences and Certificates of Title to motor vehicles  
Copyrighted works cannot be copied. Sections of a copyrighted work  
can be copied for ‘fair use’. Multiple copies would indicate improper  
use.  
Works of art should be considered the equivalent of copyrighted  
works.  
10 - 17 MAKING COPIES  
 
Walk-Up PhotoCapture  
Center(MFC-3820CN  
only)  
11  
Introduction  
Your Brother machine includes four media drives (slots) for use with  
popular digital camera media: CompactFlash®, SmartMedia®,  
Memory Stick® and SD (Secure Digital) Memory card.  
CompactFlash®  
SmartMedia®  
Memory Stick®  
SD Card  
The PhotoCapture Centerfeature lets you print digital photos from  
your digital camera at high resolution to get photo quality printing.  
PhotoCapture Centerrequirements  
To avoid error conditions, please remember:  
The DPOF file on the media card must be in a valid format.  
The image file extension must be .JPG (Other image file  
extensions .JPEG, .TIF, .GIF and so on will not be recognized).  
Walk-up PhotoCapture Centerprinting must be performed  
separately from PhotoCapture Centeroperations using the PC.  
(Simultaneous operation is not available.)  
IBM Microdriveis not compatible with the machine.  
The machine can read up to 999 files in a media card.  
Use only Smart media cards with a 3.3v voltage rating.  
When printing the INDEX or IMAGE, the PhotoCapture Center™  
will print all the valid images, even if one or more images have  
been corrupted. A portion of the corrupted image may be printed.  
WALK-UP PHOTOCAPTURE CENTER(MFC-3820CN ONLY) 11 - 1  
       
Basic flow  
Even if your machine is not connected to your computer, you can  
print photos directly from the digital camera media. This is the basic  
flow of the direct printing operation. For more detail information,  
please read this chapter from the next page.  
1
2
Insert the media card firmly into the media drive (slot).  
PhotoCapture key lights. (See Getting started on page 11-3.)  
Press PhotoCapture.  
If your digital camera supports DPOF printing, see DPOF  
3
Print the index which shows thumbnails views of photos stored  
on your media card. Even if the machine is not connected to the  
computer, you can know the individual image number on the  
media card.  
Press  
or  
to select Print Indexand then press  
Menu/Set.  
Press Colour Start to start printing index sheet.  
4
To print the images, press  
or  
to select  
Print Imagesand then press Menu/Set.  
Enter image number and press Menu/Set.  
Press Colour Start to start printing.  
You can change the settings for printing images, such as the number  
of Copies, Paper Type, Paper & Print Size, Print Quality, Brightness  
11-9.)  
11 - 2 WALK-UP PHOTOCAPTURE CENTER(MFC-3820CN ONLY)  
 
Getting started  
There are separate slots on your machine, for a CompactFlash®  
card, a SmartMedia® card, Memory Stick® and SD Card.  
Use only Smart media cards with a 3.3v voltage rating.  
Firmly insert the card into the appropriate slot.  
SmartMedia®  
MemoryStick®  
SD Card  
CompactFlash®  
PhotoCapture key Lights:  
PhotoCapture light is ON,  
the media card is inserted  
properly.  
PhotoCapture light is  
OFF, the media card is not  
properly inserted.  
PhotoCapture light is  
BLINKING, the media card  
is being read or written to.  
WALK-UP PHOTOCAPTURE CENTER(MFC-3820CN ONLY) 11 - 3  
 
Do NOT unplug the power cord or remove the media card from  
the media drive (slot) while the machine is reading or writing to  
the card (the PhotoCapture key is blinking). You will lose  
your data or damage the card.  
The machine can only read one Media card at a time so do not insert  
more than one card. The settings that you want to use with the card  
will be kept until you take out the media card from the drive (slot),  
print images or press Stop/Exit.  
1
2
Insert the media card firmly into the media drive (slot).  
When you insert your media card  
into the proper slot, the LCD shows.  
C.Flash Active  
Press PhotoCapture key...  
The media active message will be shown for 60 seconds and  
then disappear. Even in that case, you can enter the  
PhotoCapture mode by pressing PhotoCapture.  
3
Press PhotoCapture.  
The LCD shows:  
Photo:Select ▲▼  
(Thumbnails) on page 11-5.)  
Print Index ▲▼  
Print Images ▲▼  
Select  
11 - 4 WALK-UP PHOTOCAPTURE CENTER(MFC-3820CN ONLY)  
Printing the Index (Thumbnails)  
The PhotoCapture Centerassigns numbers for images (such as  
No.1, No.2, No.3, and so on).  
It does not recognize any other numbers or file names that your  
digital camera or PC have used to identify the pictures. You can print  
a thumbnail page (Index page with 6 or 4 images per line). This will  
show all the pictures on the media card.  
1
2
Make sure you inserted the media card.  
Press PhotoCapture. (See page 11-3.)  
Press  
or  
to select  
Print Index  
Print Index.  
Press Menu/Set.  
3
Press  
6 Images/Lineor  
or  
to select  
6 Images/Line  
4 Images/Line.  
Press Menu/Set.  
Index  
Index  
4 Images/Line  
6 Images/Line  
4
Press Colour Start to start printing.  
Print time for 4 Images/Linewill be slower than 6  
Images/Line, but the quality is better. To print an image, see  
the next page.  
WALK-UP PHOTOCAPTURE CENTER(MFC-3820CN ONLY) 11 - 5  
   
Printing images  
Before you can print an individual image, you have to know the  
image number.  
Print the Index first.  
1
2
Make sure you inserted the media card.  
Press PhotoCapture. (See page 11-3.)  
Press  
or  
to choose  
Print Images  
Print Images.  
Press Menu/Set.  
If your media card is with DPOF information, the LCD shows  
DPOF Print:Yes, please go to DPOF printing on page 11-8.  
3
Use the dial pad to enter the image  
number that you want to be printed  
from the Index page (Thumbnails).  
No.:1,3,6  
Press Menu/Set.  
Repeat this step until you have entered all the image numbers  
that you want to print.  
You can enter all the numbers at one time by using the  
key for  
a comma or the # key for hyphen.  
(For example, Enter 1 3 6 - to print images No.1, No.3 and  
No.6. Enter 1#5 to print images No.1 to No.5).  
4
After you have selected all the image numbers.  
Press Menu/Set again, and go to Step 5.  
OR—  
To print without changing any settings, press Colour Start.  
11 - 6 WALK-UP PHOTOCAPTURE CENTER(MFC-3820CN ONLY)  
   
Paper Type & Paper Size  
Press or to select the type of paper you are using,  
5
(10x15cm Glossy, 13x18cm Glossy, A4 Glossy, A4  
Plain, 10x15cm Inkjetor A4 Inkjet).  
Press Menu/Set.  
If you selected A4, go to Step 6.  
If you selected another size, go to Step 7.  
OR—  
To print without changing settings, press Colour Start.  
Print Size  
6
If you selected A4, press  
or  
to select the print size  
(10X8cm, 13X9cm, 15X10cm, 18X13cmor 20X15cm).  
Press Menu/Set, and go to Step 7.  
OR—  
To print without changing settings, press Colour Start.  
Printed Position  
1
10X8cm  
2
13X9cm  
3
15X10cm  
4
18X13cm  
5
20X15cm  
Number of Copies  
7
8
Use the dial pad to enter the number of copies you want.  
Press Menu/Set.  
Press Colour Start to print.  
WALK-UP PHOTOCAPTURE CENTER(MFC-3820CN ONLY) 11 - 7  
 
DPOF printing  
DPOF stands for Digital Print Order Format.  
Major Digital Camera manufacturers (Canon Inc., Eastman Kodak  
Company, Fuji Photo Film Co. Ltd., Matsushita Electric Industrial Co.  
Ltd. and Sony Corporation.) created this standard to make it easier  
to print images from a digital camera.  
If your digital camera supports DPOF printing, you will be able to  
select on the Digital Camera display the images and number of  
copies you want to print.  
When the memory card (CompactFlash®, SmartMedia®, Memory  
Stick® or SecureDigital) with DPOF information is put into your  
machine, you can print the selected image easily.  
1
Insert your media card into the  
proper drive (slot).  
C.Flash Active  
The media active message will be shown for 60 seconds and  
then disappear. Even in that case, you can enter the  
PhotoCapture mode by pressing PhotoCapture.  
2
3
Press PhotoCapture.  
Press  
or  
to select Print Imagesto select individual  
images.  
Press Menu/Set.  
4
5
If there is a DPOF file on the card,  
the LCD shows:  
DPOF Print:Yes  
DPOF Print:No  
Press  
or  
to select  
DPOF Print:Yes.  
Press Menu/Set.  
If you want to print an Index (thumbnails) or choose the images  
and their print options now, select DPOF Print:No.  
6
Press Colour Start to print.  
11 - 8 WALK-UP PHOTOCAPTURE CENTER(MFC-3820CN ONLY)  
   
Changing the default settings  
You can adjust the Print Quality, Paper & Print Size, Brightness,  
Contrast, Colour Enhance and Cropping settings, that are shown in  
the chart. These settings will remain set until you change them again.  
Press Menu/Set, 4, followed by the number of the setting you want  
to change. (See details on the following pages.)  
Print Quality  
1
2
Press Menu/Set, 4, 1.  
Press or to select  
Normal, Fineor Photo.  
1.Print Quality  
Press Menu/Set.  
3
Press Stop/Exit.  
Paper & Size  
1
2
Press Menu/Set, 4, 2.  
Press or to select  
10x15cm Glossy, 13x18cm Glossy, A4 Glossy, A4  
2.Paper & Size  
Plain, 10x15cm Inkjetor A4 Inkjet.  
Press Menu/Set.  
3
4
If you selected A4, press  
(10X8cm, 13X9cm, 15X10cm, 18X13cmor 20X15cm).  
or  
to select the print size  
Press Menu/Set.  
Press Stop/Exit.  
WALK-UP PHOTOCAPTURE CENTER(MFC-3820CN ONLY) 11 - 9  
         
Brightness  
1
2
Press Menu/Set, 4, 3.  
3.Brightness  
Press  
to make a lighter print.  
OR—  
Press  
to make a darker print.  
Press Menu/Set.  
3
Press Stop/Exit.  
Contrast  
You can choose the contrast setting. More Contrast will make an  
image look sharper and more vivid.  
1
2
Press Menu/Set, 4, 4.  
4.Contrast  
Press  
to increase the contrast.  
OR—  
Press  
to decrease the contrast.  
Press Menu/Set.  
3
Press Stop/Exit.  
11 - 10 WALK-UP PHOTOCAPTURE CENTER(MFC-3820CN ONLY)  
           
Colour enhancement  
You can turn on the colour enhancement feature to print more vivid  
images.  
1
2
Press Menu/Set, 4, 5.  
5.Color Enhance  
Press  
or  
to select On(or  
Off).  
Press Menu/Set.  
If you select On, you can customize the White Balance,  
Sharpness or Colour Density.  
3
If you selected On,  
Press  
or  
to select White Balance.  
Press Menu/Set.  
OR—  
To skip the White Balance.  
Press  
Press  
or  
or  
to select Sharpnessor Color Density.  
4
5
to adjust the degree of White Balance.  
Press Menu/Set.  
Repeat Step 4 and Step 5 to adjust the degree of Sharpness  
and Colour Density.  
OR—  
Press Stop/Exit.  
WALK-UP PHOTOCAPTURE CENTER(MFC-3820CN ONLY) 11 - 11  
     
White Balance  
This setting adjusts the hue of the white areas of an image.  
Lighting, Camera settings and other influences will effect the  
appearance of white. The white areas of a picture may be slightly  
pink, yellow or some other colour. By using this adjustment you  
can correct this effect and bring the white areas back to pure  
white.  
Sharpness  
This setting enhances the detail of an image. It is similar to  
adjusting the fine focus on a camera. If the image is not in true  
focus and you cannot see the fine details of the picture, then  
adjust the sharpness.  
Colour Density  
This setting adjusts the total amount of colour in the image. You  
can increase or decrease the amount of colour in an image to  
improve a washed out or weak picture.  
Cropping  
If your photo is too long or wide to fit the available space on your  
selected layout, part of the image will be automatically cropped.  
The default setting is On. If you want to print whole image, turn this  
setting to Off.  
1
2
Press Menu/Set, 4, 6.  
or  
Press  
to select Off(or On).  
Press Menu/Set.  
3
Press Stop/Exit.  
11 - 12 WALK-UP PHOTOCAPTURE CENTER(MFC-3820CN ONLY)  
   
Cropping:On  
Cropping:Off  
Understanding the Error Messages  
Once you are familiar with the types of errors that can occur while  
you’re using the PhotoCapture Center, you can easily identify and  
troubleshoot any difficulties.  
When an error message appears on the LCD, the machine will beep  
to get your attention.  
Media ErrorThis message will appear if you insert a media card  
that is either bad or not formatted, or when there is a problem with  
the media drive. To clear this error, take out the media card.  
No FileThis message will appear if you try to access the media  
card in the drive (slot) does not contain a .JPG file.  
Out of MemoryThis message will appear if you are working with  
images that are too large for the machine’s memory.  
Unsupported CardThis message will appear if you insert a  
media card that is not supported.  
WALK-UP PHOTOCAPTURE CENTER(MFC-3820CN ONLY) 11 - 13  
 
Using PhotoCapture Centerfrom  
your PC  
You can access the media card that is in the media drive (slot) of the  
machine from your PC.  
See Using PhotoCapture Centerfrom your PC. (See Using the  
Macintosh® (MFC-3320CN and MFC-3820CN only) on page 9-24 in  
Using PhotoCapture Centerfor  
scanning documents  
You can scan the documents into a media card. (See Scan to Card  
11 - 14 WALK-UP PHOTOCAPTURE CENTER(MFC-3820CN ONLY)  
   
Important information  
12  
For your safety  
To ensure safe operation the three-pin plug supplied must be  
inserted only into a standard three-pin power point which is  
effectively grounded through the normal household wiring.  
The fact that the equipment operates satisfactorily does not imply  
that the power is grounded and that the installation is completely  
safe. For your safety, if in any doubt about the effective grounding of  
the power, consult a qualified electrician.  
IT power system (For Norway only)  
This product is also designed for IT power system with phase to  
phase voltage 230V.  
LAN connection  
Caution  
Do not connect this product to a LAN connection that is subject to  
over-voltages.  
International ENERGY STAR® Compliance Statement  
®
The purpose of the International ENERGY STAR Program is to  
promote the development and popularization of energy-efficient  
office equipment.  
®
As an ENERGY STAR Partner, Brother Industries, Ltd. has determined  
®
that this product meets the ENERGY STAR guidelines for energy  
efficiency.  
IMPORTANT INFORMATION 12 - 1  
         
Important safety instructions  
1
2
3
4
Read all of these instructions.  
Save them for later reference.  
Follow all warnings and instructions marked on the product.  
Unplug this product from the wall socket before cleaning. Do not  
use liquid or aerosol cleaners. Use a damp cloth for cleaning.  
5
6
Do not use this product near water.  
Do not place this product on an unstable cart, stand, or table.  
The product may fall, causing serious damage to the product.  
7
Slots and openings in the cabinet and the back or bottom are  
provided for ventilation; to ensure reliable operation of the  
product and to protect it from overheating, these openings must  
not be blocked or covered. The openings should never be  
blocked by placing the product on a bed, sofa, rug, or other  
similar surface. This product should never be placed near or  
over a radiator or heater. This product should never be placed  
in a built-in installation unless proper ventilation is provided.  
8
9
This product should be operated from the type of power source  
indicated on the label. If you are not sure of the type of power  
available, call your dealer or local power company.  
Use only the power cord supplied with this machine.  
This product is equipped with a 3-wire grounded plug, a plug  
having a third (grounded) pin. This plug will only fit into a  
grounded power outlet. This is a safety feature. If you are unable  
to insert the plug into the outlet, call your electrician to replace  
your obsolete outlet. Do not defeat the purpose of the grounded  
plug.  
10 Do not allow anything to rest on the power cord. Do not place  
this product where people can walk on the cord.  
12 - 2 IMPORTANT INFORMATION  
   
11 Do not place anything in front of the machine that will block  
received faxes. Do not place anything in the path of received  
faxes.  
12 Wait until pages have exited the machine before picking them  
up.  
13 Unplug this product from the wall outlet and refer servicing to  
Authorized Service Personnel under the following conditions:  
When the power cord is damaged or frayed.  
If liquid has been spilled into the product.  
If the product has been exposed to rain or water.  
If the product does not operate normally when the operating  
instructions are followed. Adjust only those controls that are  
covered by the operating instructions. Improper adjustment  
of other controls may result in damage and will often require  
extensive work by a qualified technician to restore the  
product to normal operation.  
If the product has been dropped or the cabinet has been  
damaged.  
If the product exhibits a distinct change in performance,  
indicating a need for service.  
14 To protect your product against power surges, we recommend  
the use of a power protection device (Surge Protector).  
IMPORTANT INFORMATION 12 - 3  
Trademarks  
The Brother logo is a registered trademark of Brother Industries, Ltd.  
Brother is a registered trademark of Brother Industries, Ltd.  
Multi-Function Link is a registered trademark of Brother International  
Corporation.  
© Copyright 2003 Brother Industries, Ltd. All rights reserved.  
Windows and Microsoft are registered trademarks of Microsoft in the  
U.S. and other countries.  
Macintosh is a registered trademark of Apple Computer, Inc.  
PaperPort and TextBridge are registered trademarks of ScanSoft, Inc.  
Presto! PageManager is a registered trademark of NewSoft  
Technology Corporation.  
Microdrive is a trademark of International Business Machine  
Corporation.  
SmartMedia is a registered trademark of Toshiba Corporation.  
CompactFlash is a registered trademark of ScanDisk Corporation.  
Memory Stick is a registered trademark of Sony Corporation.  
MagicGate is a trademark of Sony Corporation.  
Each company whose software title is mentioned in this manual has  
a Software License Agreement specific to its proprietary programs.  
All other brand and product names mentioned in this User’s  
Guide, the Software User’s Guide, and the Network User’s  
Guide (MFC-3820CN only) are registered trademarks of their  
respective companies.  
12 - 4 IMPORTANT INFORMATION  
 
Troubleshootingandroutine  
maintenance  
13  
Troubleshooting  
Error messages  
As with any sophisticated office product, errors may occur. If this  
happens, your machine identifies the problem and displays an error  
message. The most common error messages are shown below.  
ERROR MESSAGES  
ERROR  
CAUSE  
ACTION  
MESSAGE  
BT Callsign  
On  
The machine is set BT Callsign to ON. You  
cannot change the Receive Mode from  
Manual to another mode.  
Set BT Callsign to OFF. (See BT  
Check  
Cartridge  
An ink cartridge is not properly installed.  
Take out the ink cartridge and put it  
in again seating it properly.  
Check  
Original  
The document scanned from ADF was longer See Using the automatic document  
than about 90cm.  
Check Paper  
Size  
Paper is not the correct size.  
Reload the correct size of paper  
(A4), and then press Mono Start or  
Colour Start.  
Check Paper  
The machine is out of paper.  
Add paper, and then press Mono  
Start or Colour Start.  
The paper is jammed in the machine.  
Comm.Error  
Poor phone line quality caused a  
communication error.  
Try the call again. If the problem  
continues, call the telephone  
company and ask them to check  
your phone line.  
Connection  
Fail  
You tried to poll a fax machine that is not in  
Polled Waiting mode.  
Check the other fax machine’s  
polling setup.  
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 1  
             
ERROR MESSAGES  
ERROR  
CAUSE  
ACTION  
MESSAGE  
Cover Open  
The scanner cover is not closed completely.  
Lift the scanner cover and then  
close it again.  
Disconnected  
Data Remains  
The other person or other person’s fax  
machine stopped the call.  
Try to send or receive again.  
Print data remains in the machine’s memory. Re-start printing from your  
computer.  
Print data remains in the machine’s memory. Press Stop/Exit. The machine will  
The USB cable was unplugged while the  
computer was sending the data to the  
machine.  
cancel the job and eject the page  
that is being printed.  
High  
Temperature  
The print heads are too warm.  
Allow the machine to cool down.  
Ink Empty  
One or more of the ink cartridges is empty.  
The machine will stop all print operations.  
While memory is available, black and white  
faxes will be received into memory. If a  
sending machine has a colour fax, the  
machine’s ‘handshake’ will request that the  
fax be sent as black and white. If the sending  
machine has the ability to convert it, the  
colour fax will be received into memory as a  
black and white fax.  
Replace the ink cartridges.  
Low  
Temperature  
The print heads are too cold.  
Allow the machine to warm up.  
Call Brother Customer Service.  
MachineError The machine has a mechanical problem.  
XX  
Media Error  
The media card is either bad or not formatted. Reinsert the correct media card.  
(MFC-3820CN)  
Near Empty  
One or more of the ink cartridges are running Order a new ink cartridge.  
out of ink. If a sending machine has a colour  
fax, the machine’s ‘handshake’ will request  
that the fax be sent as black and white. If the  
sending machine has the ability to convert it,  
the colour fax will be received into memory as  
a black and white fax.  
No File  
(MFC-3820CN  
only)  
The media card in the media drive does not  
contain a .JPG file.  
Reinsert the correct media card.  
No  
The number you dialled does not answer or is Verify the number and try again.  
Response/Busy busy.  
Not  
Registered  
You tried to access a Speed Dial number that Set up the Speed Dial number.  
is not programmed.  
13 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE  
 
ERROR MESSAGES  
ERROR  
CAUSE  
ACTION  
MESSAGE  
Out of Memory You can’t store data in the memory.  
(May occur when  
the machine’s  
(Fax sending or copy operation in  
process)  
Press Stop/Exit and wait until the  
other operations in progress finish  
and then try again.  
used as a printer)  
OR—  
Clear the data in the memory. (See  
(Printing operation in process)  
Reduce print resolution.  
Paper Jam  
The paper is jammed in the machine.  
Unsupported  
Card  
You inserted a media card that can not be  
used.  
Reinsert the correct media card.  
(MFC-3820CN  
only)  
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 3  
 
Document jams  
If the document is jammed, follow the steps below.  
Document is jammed in the top of the ADF unit.  
1
2
3
Take out any paper from the ADF that is not jammed.  
Lift the ADF cover.  
Pull the jammed document out to the right.  
4
5
Close the ADF cover.  
Press Stop/Exit.  
Document is jammed inside the ADF unit.  
1
2
3
Take out any paper from the ADF that is not jammed.  
Lift the document cover.  
Pull the jammed document out to the right.  
4
Close the document cover.Press Stop/Exit.  
13 - 4 TROUBLESHOOTING AND ROUTINE MAINTENANCE  
       
Printer jam or paper jam  
Remove the jammed paper depending on where it is jammed in the  
machine.  
Paper is jammed inside the front of the machine.  
Pull the jammed paper toward you.  
Paper is jammed in the paper tray.  
1
Remove any paper from the paper tray that is not jammed.  
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 5  
     
2
Pull up the jammed paper to remove it.  
If you have difficulty removing the jammed paper, press and  
hold the paper release lever as you pull out the page.  
Paper Release  
Lever  
Paper is jammed inside the paper tray  
Pull the paper tray out of the machine.  
1
Paper Tray  
13 - 6 TROUBLESHOOTING AND ROUTINE MAINTENANCE  
 
2
Pull up the jammed paper to remove it.  
Jammed paper  
Paper is jammed inside the machine.  
1
2
Open the scanner cover by lifting the scanner cover.  
Remove the jammed paper.  
Scanner Cover  
If the jammed paper is under the print heads, unplug the  
machine, and then you can move the print heads to take out the  
paper.  
3
Close the scanner cover.  
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 7  
 
If you are having difficulty with your machine  
If you think there is a problem with your machine or the way your  
faxes look, make a copy first. If the copy looks good, the problem is  
probably not your machine. Check the chart below and follow the  
troubleshooting tips.  
DIFFICULTY  
SUGGESTIONS  
Printing or Receiving Faxes  
Condensed print and white  
This can be caused by static or interference on the telephone line. You  
streaks across the page or the can make a copy using the Mono Start key to see if the same problem  
top and bottom of sentences  
are cut off.  
occurs. If the copy is also bad, call your Brother dealer for service.  
Poor quality print.  
Make sure the Printer Driver or Paper Type setting in the menu matches  
the type of paper you are using. (See Media Type on page 1-6 in  
page 4-7.) If you are using plain paper, try using the types of  
recommended paper. (See About paper on page 2-4.) Don’t handle the  
paper until the ink is dry. Adjust the Vertical Alignment. (See Print quality  
Smudged stain at the top  
center of the printed page.  
Make sure the paper is not too thick or not curled. (See About paper on  
Printing is too dark or too light. Make sure your ink cartridges are fresh. Cartridges are good for up to  
two years, after that the ink may become clogged. Cartridge expiration  
dates are printed on the package. Make sure the Printer Driver matches  
the type of paper you are using. (See Media Type on page 1-6 in  
Software User’s Guide on the CD-ROM.) Try using the recommended  
types of paper. (See About paper on page 2-4.) The recommended  
environment for your machine is between 20°C to 33°C.  
Printing appears dirty or ink  
seems to run.  
Make sure you are using the proper types of paper. (See About paper  
on page 2-4.) Don’t handle the paper until the ink is dry.  
The recommended environment for your machine is between 20°C to  
33°C.  
White horizontal lines appear  
in text or graphics.  
Stains appear on the reverse  
side or at the bottom of the  
page  
Make sure the Printer Platen is not dirty with ink. (See Cleaning the  
Vertical black lines when  
receiving.  
The sender’s scanner may be dirty. Ask the sender to make a copy to  
see if the problem is on with the sending machine. Try receiving from  
another fax machine.  
If the copy is also bad, call your Brother dealer for service.  
Received colour fax prints only Replace the colour ink cartridges that are empty or nearly empty, and  
in black and white.  
then ask the other person to send the colour fax again. (See Replacing  
the ink cartridges on page 13-21.) Check that Fax Storage is set to OFF.  
Left and Right margins are cut Turn on Auto Reduction. (See Printing a reduced incoming fax (Auto  
off or a single page is printed  
on two pages.  
13 - 8 TROUBLESHOOTING AND ROUTINE MAINTENANCE  
   
DIFFICULTY  
SUGGESTIONS  
Phone Line or Connections  
The machine does not answer Make sure the machine is in the correct receiving mode for your setup.  
when called.  
(See Basic receiving operations on page 5-1.) Check for a dial tone. If  
possible, call your machine to hear it answer. If there is still no answer,  
check the telephone line cord connection. If there is no ringing when you  
call your machine, ask your telephone company to check the line.  
Sending Faxes  
Poor sending quality.  
Try changing your resolution to Fineor S.Fine. Make a copy to check  
your machine’s scanner operation.  
Transmission Verification  
Report says ‘Result:NG’ or  
‘Result:ERROR’.  
There is probably temporary noise or static on the line. Try sending the  
fax again. If you send a PC FAX message and get ‘Result:NG’ or, on the  
Transmission Verification Report, your machine may be out of memory.  
To gain extra memory, you can turn off Fax Storage (see Setting Fax  
Storage on page 8-2), print fax messages in memory (see Printing a fax  
from the memory on page 5-6) or cancel a Delayed Fax or Polling Job  
continues, ask the telephone company to check your phone line.  
Vertical black lines when  
sending.  
If the copy you made shows the same problem, your scanner is dirty.  
Handling Incoming Calls  
machine ‘Hears’ Voice as  
CNG Tone.  
If your machine is set to Fax Detect ON, it is more sensitive to sounds.  
Your machine may mistakenly interpret certain voices or music on the  
line as a calling fax machine and respond with fax receiving tones.  
Deactivate the fax by pressing Stop/Exit. Try avoiding this problem by  
turning Fax Detect to OFF. (See Fax Detect on page 5-5.)  
Sending a Fax Call to the  
machine.  
If you answered at the machine, press Mono Start and hang up  
immediately. If you answered on an extension phone, press your Fax  
Receive Code (default setting is ( 51). When your machine answers,  
hang up.  
Custom features on a single  
line.  
If you have Call Waiting, Call Waiting/Caller ID, Ring Master, Voice Mail,  
an alarm system or any other custom feature on a single phone line with  
your machine, it may create a problem sending or receiving fax data.  
For example: If you are sending or receiving a fax message while a  
custom feature signal comes through on the line, the signal can  
temporarily interrupt or disrupt the fax data. Brother’s ECM feature  
should help overcome this problem. This condition is related to the  
telephone system industry and is common to all devices that send and  
receive data on a single, shared line with custom features. If avoiding a  
slight interruption is crucial to your business, we recommend a separate  
phone line with no custom features.  
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 9  
         
DIFFICULTY  
SUGGESTIONS  
Printer Difficulties  
Horizontal lines appear in text Clean the print head. (See Cleaning the print head on page 13-12.) If  
or graphics.  
you clean the print heads five times and the print has not improved, call  
Brother or your dealer for service.  
Scanning Difficulties  
TWAIN errors appear while  
scanning.  
Make sure the Brother TWAIN driver is selected as the primary source.  
In PaperPort, click Scan in the File menu and select the Brother TWAIN  
driver.  
Software Difficulties  
Cannot perform ‘2 in 1 or 4 in 1’ Check that the paper size setting in the application and in the printer  
printing. driver are the same.  
Cannot print when using Paint Try setting the Display setting to ‘256 colours.’  
Brush.  
Cannot print when using  
Adobe Illustrator.  
Try to reduce the print resolution.  
Thick lines and thin lines  
1. Open the ‘Basic’ tab in the printer driver.  
appear alternately. (banding)  
2. Click ‘Setting’ in the Basic tab of the printer driver.  
3. Turn OFF ‘Bi-Directional Printing’ by un-checking it.  
CD-ROM.)  
There are some dense lines.  
Printing is slow.  
Check ‘Reverse Order’ in the Basic tab of the printer driver.  
In the ‘Colour’ tab from the ‘Advanced’ tab in the printer driver, uncheck  
the Colour Enhancement.  
Colour Enhancement is not  
working properly.  
If the image data is not full colour in your application (Such as 256  
colour), Colour Enhancement will not work. Please use at least 24 bit  
colour data with the Colour Enhancement feature.  
‘MFC is Busy’ or ‘MFC  
Connect Failure’ Error  
Message appears.  
Make sure the machine is not showing an error message on the LCD.  
‘MFC Connect Failure’  
If the machine is not connected to your PC and you have loaded the  
Brother software, the PC will show 'MFC Connect Failure' each time you  
restart Windows®. You can ignore this message or you can turn it off as  
follows.  
Double-click "\tool\warnOff.REG" from the supplied CD-ROM.  
The Scan key on the machine’s control panel will not work unless you  
restart your PC with the machine connected.  
To turn it back on, Double-click "\tool\WarnOn.REG" from the supplied  
CD-ROM.  
13 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE  
 
DIFFICULTY  
SUGGESTIONS  
PhotoCapture CenterDifficulties (MFC-3820CN only)  
Removable Disk does not  
work properly.  
a)Have you installed the Windows® 2000 update?  
If not, do the following:  
1. Disconnect the USB cable.  
2. Install the Windows 2000® update. Please see the Quick Setup  
Guide. After the installation the PC will be automatically restarted.  
3. Wait about 1 minute after you reboot the PC, and then connect the  
USB cable.  
b)Take out the media card and put it back in again.  
c) If you have tried "Eject", you must take out the media card before you  
continue.  
d)If an error message appears when you try to eject the media card, it  
means the card is being accessed.  
Wait a while and then try again.  
e)If all of the above do not work, please turn off your PC and machine,  
and then turn them on again.  
(You will have to unplug the power cord of the machine to turn it off.)  
Network Difficulties (MFC-3820CN only)  
I cannot print over the Network Make sure that your machine is powered on and is On Line and in  
Ready mode. Print Network Configuration list. (See Printing reports on  
page 9-3.) Then the current settings of the network are printed.  
Reconnect the LAN cable to the hub to verify that the cabling and  
Network connections are good. If possible, try connecting the machine  
to a different port on your hub using a different cable. If the connections  
are good, the machine shows LAN activein 2 seconds.  
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 11  
How to improve print quality  
Cleaning the print head  
To ensure good print quality, the machine will regularly clean the  
print head. You can start the cleaning process when needed.  
Clean the print head and ink cartridges if you get a horizontal line in  
the text or graphics on your printed pages. You can clean two colours  
at a time (Black/Cyan, Yellow/Magenta), or all four colours at once.  
Cleaning the print head consumes ink. Cleaning too often uses ink  
unnecessarily.  
WARNING  
Do NOT clean the print head by touching it with your hand or a  
cloth.  
1
2
Press Ink.  
Press  
or  
to select Cleaning.  
Press Menu/Set.  
Press or  
Press Menu/Set.  
3
to select the colour you want to clean.  
The machine will clean the print head. When cleaning is  
finished, the machine will go back standby mode automatically.  
If you clean the print head at least five times and the print has  
not improved, call Brother your dealer for service.  
Print quality check  
If the print quality is not good, you can print a Print Quality Check  
Sheet to help you find the settings you may need to change.  
1
2
3
For MFC-3420C, press Menu/Set, 4.  
For MFC-3820CN, press Menu/Set, 6.  
Press Mono Start or Colour Start.  
The machine begins printing the Print Quality Check Sheet.  
Check the sheet to see if the quality and alignment are OK by  
following STEPs A and B.  
13 - 12 TROUBLESHOOTING AND ROUTINE MAINTENANCE  
           
STEP A: Colour block quality check  
The LCD shows:  
Is Step "A" OK?  
1.Yes 2.No  
4
5
Check the quality of the four colour  
blocks on the sheet. (Black/Cyan/Yellow/Magenta).  
If all lines are clear and visible, press 1 (Yes) to go to STEP B.  
OR—  
If you can see missing short lines as shown below, press 2 (No).  
OK  
Poor  
The LCD will ask you if the print  
quality is OK for each colour.  
Black OK?  
1.Yes 2.No  
6
Press 2 (No) for any colour with a  
problem.  
The LCD shows:  
Press 1 (Yes). The machine will  
start cleaning the colours.  
Start Cleaning?  
1.Yes 2.No  
7
8
After cleaning is finished, press Mono Start or Colour Start.  
The machine will start printing the Print Quality Check Sheet  
again and then return to STEP A.  
If STEP A is OK, press 1 to proceed to STEP B.  
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 13  
STEP B: Alignment Check  
The LCD shows:  
Is Step "B" OK?  
1.Yes 2.No  
9
Check the 600 dpi and 1200 dpi test  
prints to see if number 5 most closely matches number 0. If the  
number 5 sample of both the 600 dpi and 1200 dpi are the best  
matches, press 1 (Yes) to finish STEP B.  
OR—  
If another test print number is a better match for either 600 dpi  
or 1200 dpi, press 2 (No) to select it.  
10 For 600 dpi, press the number of the  
test print that most closely matches  
the number 0 sample (1-8).  
600dpi Adjust  
Select Best #  
11 For 1200 dpi, press the number of  
the test print that most closely  
matches the number 0 sample  
(1-8).  
1200dpi Adjust  
Select Best #  
12 Repeat Steps 1 and 2 (in Print Quality Check) to print another  
sample Print Quality Check Sheet and then check it.  
13 Press Stop/Exit.  
When an ink head nozzle is  
clogged the printed sample  
looks like this.  
After the ink head nozzle is  
cleaned, the horizontal lines  
are gone.  
13 - 14 TROUBLESHOOTING AND ROUTINE MAINTENANCE  
If you still see missing ink in this Print Quality Check Sheet, repeat  
the cleaning and test print procedures at least five times. If ink is still  
missing after the fifth cleaning and test print, replace the ink cartridge  
for the clogged colour. (Perhaps the ink cartridge was in your  
machine over six months or the expiration date written on the  
cartridge package has passed. Or, the ink may not have been stored  
properly before use.)  
After replacing the ink cartridge, check it by printing another Print  
Quality Check Sheet. If the problem still exists, repeat the cleaning  
and test print procedures at least five times for the new ink cartridge.  
If ink is still missing, call Brother dealer.  
Caution  
Do NOT touch the print head. Touching the print heads may cause  
permanent damage and may void the print head’s warranty.  
Checking the ink volume  
You can check the ink that is left in the cartridge.  
1
2
Press Ink.  
Press  
Ink Volume.  
or  
to select  
Ink Volume  
Bk:-  
Press Menu/Set.  
Press  
colour you want to check.  
The LCD shows the ink volume.  
Press Stop/Exit.  
3
4
or  
to select the  
+
You can check the ink volume from your computer. (See MFC  
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 15  
   
Packing and shipping the machine  
Whenever you transport the machine, use the packing materials that  
came with your machine. If you do not pack the machine properly,  
you could void your warranty.  
Caution  
Do NOT unplug the machine after a print job until you hear the final  
click.  
1
First, remove all the ink cartridges and attach the white shipping  
attaching the white shipping cover, press all the ink cartridge  
covers down.  
When attaching the white shipping cover,  
make sure it clips into place as shown in the diagram.  
Caution  
If you are not able to find the shipping cover, do NOT remove the ink  
cartridges before shipping. It is essential that the machine be  
shipped with either the shipping cover or the ink cartridges in  
position. Shipping without them will cause damage to your machine  
and may void your warranty.  
2
Unplug the machine from the telephone wall socket and remove  
the telephone line cord from machine.  
3
4
Unplug the machine from the AC outlet.  
Unplug the USB cable from the machine, if it is connected.  
13 - 16 TROUBLESHOOTING AND ROUTINE MAINTENANCE  
   
5
Attach the yellow protective bar.  
Protective  
Yellow Bar  
6
7
Remove the paper tray and output paper support.  
Wrap the machine in the bag and place it in the original carton  
with the original packing material.  
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 17  
8
Pack the printed materials in the original carton as shown below.  
Do not pack the used ink cartridges in the carton.  
9
Close the carton.  
13 - 18 TROUBLESHOOTING AND ROUTINE MAINTENANCE  
Routine maintenance  
Cleaning the scanner  
Unplug the machine and lift the document cover. Clean the scanner  
glass and the white film with isopropyl alcohol on a soft lint-free cloth.  
White Film  
Document  
Cover  
Open the document cover. Clean the white film and the glass strip  
under the film with isopropyl alcohol on a lint-free cloth.  
White film  
Glass Strip  
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 19  
       
Cleaning the machine printer platen  
Be careful not to touch the paper feed star wheels and flat  
cable, and encoding film.  
Be sure to unplug the machine from the AC power outlet before  
cleaning the printer platen.  
To clean your machine printer platen, wipe it with a soft lint free  
cloth that is dry.  
Encode Film  
Flat Cable  
Do NOT Touch!  
Do NOT Touch!  
Printer Platen  
Clean Here  
Paper Feed Star Wheel  
Do NOT Touch!  
13 - 20 TROUBLESHOOTING AND ROUTINE MAINTENANCE  
   
Replacing the ink cartridges  
Your machine is equipped with an ink dot counter that automatically  
monitors the ink level in each colour cartridge. When the counter  
detects an ink cartridge is running out of ink, the machine will notify  
you with a message on the LCD.  
The LCD shows you which colour cartridges are low or empty. Be  
sure to follow the LCD prompts so you replace the colour cartridges  
in the appropriate order.  
When the ink cartridges are running low, you must use the Ink  
key to begin the cartridge replacement (Steps 1 to 3). If the ink  
is empty, skip to Step 3.  
1
2
Press Ink.  
Press  
or  
to select Replace Ink.  
Press Menu/Set.  
If one or more ink cartridges are empty, for example Black, the  
LCD shows Pls Open Cover.  
3
4
Lift the scanner cover.  
Push the appropriate coloured ink cartridge covers and remove  
the used ink cartridge.  
Ink Cartridge Covers  
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 21  
     
5
6
Open the new ink cartridge bag for the colour shown on the  
LCD, and then take out the ink cartridge.  
Hold the new ink cartridge as shown in the illustration, and then  
peel the sealing tape from the side of the ink cartridge.  
Carefully peel the tape in the direction away from you.  
Peel in the direction  
away from you!  
Opening  
To prevent spilling ink and staining your hands and clothing,  
remove the sealing tape gently.  
7
8
Each colour has its own correct position. Insert each new ink  
cartridge into the carriage.  
After installing the ink cartridge, close the scanner cover.  
Your machine prepares for a “head cleaning” and goes online.  
The LCD prompts you to verify that you removed the ink  
cartridge for each colour. Example: Have you removed  
Blck? 1.Yes 2.No.  
9
If you removed the ink cartridge, press 1.  
OR—  
If you did not remove the ink cartridge, press 2.  
The LCD prompts you to verify that the ink cartridge was a new  
one. Example: Changed to new Blck? 1.Yes 2.No.  
13 - 22 TROUBLESHOOTING AND ROUTINE MAINTENANCE  
10 If the ink cartridge you installed is not a brand new one, please  
be sure to press 2.  
OR—  
For each new cartridge, press 1 on the dial pad to automatically  
reset the ink dot counter for that colour. (The ink dot counter  
enables the machine to notify you when a colour is running low.)  
The machine will enter a cleaning cycle for approximately 3  
minutes for each replaced cartridge. The LCD alternately shows  
Cleaningand Please Wait.  
When the machine completes the cleaning cycle, the LCD  
returns to Standby mode condition.  
WARNING  
If ink gets in your eyes, irrigate them with water immediately and call  
a doctor if you are concerned.  
Caution  
DO NOT remove ink cartridges if you do not need to replace  
them. If you do so, it may reduce the ink quantity and the printer  
will not know the quantity of ink left in the cartridge.  
DO NOT shake the ink cartridges, because the ink may spill when  
you take off the sealing tape.  
If ink stains your body or clothing, wash with soap or detergent  
immediately.  
If you install an ink cartridge in the wrong colour position, you  
must clean the print head several times before you start printing  
(after correcting the cartridge installation) because the colours  
were mixed.  
Once you open an ink cartridge, install it in the machine and use  
it up within six months of installation. Use unopened ink  
cartridges by the expiration date written on the cartridge  
package.  
TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 23  
Brother multifunction machines are designed to work with ink of  
a particular specification and work to a level of optimum  
performance when used with genuine Brother ink cartridges.  
Brother cannot guarantee this optimum performance if ink or ink  
cartridges of other specifications are used. Brother does not  
therefore recommend the use of cartridges other than genuine  
Brother cartridges with this machine or the refilling of empty  
cartridges with ink from other sources. If damage is caused to the  
print head or other parts of this machine as a result of the use of  
ink or ink cartridges other than genuine Brother products due to  
the incompatibility or lack of suitability of those products with this  
machine, any repairs required as a result will not be covered by  
the warranty.  
If the Ink Emptymessage is on the display after you have  
installed ink cartridges, check that the ink cartridges are  
installed properly.  
13 - 24 TROUBLESHOOTING AND ROUTINE MAINTENANCE  
Glossary  
G
ADF (automatic document feeder) The document can be placed  
in the ADF and scanned one page at a time automatically.  
Auto Reduction Reduces the size of incoming faxes.  
Automatic fax transmission Sending a fax without picking up the  
handset of an external phone.  
Automatic Redial A feature that enables your machine to redial the  
last fax number after five minutes if the fax did not go through  
because the line was busy.  
Backup Print Your machine prints a copy of every fax that is  
received and stored in memory.This is a safety feature so you will  
not lose messages during a power failure.  
Batch Transmission (Black and white faxes only) As a cost  
savings feature, all delayed faxes to the same fax number will be  
sent as one transmission.  
Brightness Changing the Brightness makes the whole image  
lighter or darker.  
Beeper Volume Volume setting for the beep when you press a key  
or make an error.  
Broadcasting The ability to send the same fax message to more  
than one location.  
Cancel Job Cancels a programmed job, like Delayed Fax or  
Polling.  
CNG tones The special tones (beeps) sent by fax machines during  
automatic transmission to tell the receiving machine that a fax  
machine is calling.  
Coding method Method of coding the information contained in the  
document. All fax machines must use a minimum standard of  
Modified Huffman (MH). Your machine is capable of greater  
compression methods, Modified Read (MR), Modified Modified  
Read (MMR) and JPEG, if the receiving machine has the same  
capability.  
Communication error (or Comm. Error) An error during fax  
sending or receiving, usually caused by line noise or static.  
GLOSSARY G - 1  
   
Compatibility group The ability of one fax unit to communicate  
with another. Compatibility is assured between ITU-T Groups.  
Contrast Setting to compensate for dark or light documents, by  
making faxes or copies of dark documents lighter and light  
documents darker.  
Delayed Fax Sends your fax at a specified later time that day.  
Distinctive Ring A subscriber service purchased from the  
telephone company that gives you another phone number on an  
existing phone line. The Brother machine uses the new number to  
simulate a dedicated fax line.  
Dual Access Your machine can scan outgoing faxes or scheduled  
jobs into memory at the same time it is sending a fax or receiving  
or printing an incoming fax.  
ECM (Error Correction Mode) Detects errors during fax  
transmission and resends the pages of the fax that had an error.  
Extension phone A telephone on the fax number that is plugged  
into a separate wall socket.  
External phone A TAD (telephone answering device) or telephone  
that is plugged into the socket.  
F/T Ring Time The length of time that the Brother machine rings  
(when the Receive Mode setting is Fax/Tel) to notify you to pick  
up a voice call that it answered.  
Fax Detect Enables your machine to respond to CNG tones if you  
interrupt a fax call by answering it.  
Fax Forwarding Sends a fax received into the memory to another  
pre-programmed fax number.  
Fax Storage You can print stored faxes later or retrieve them from  
another location using Fax Forwarding, Paging, or Remote  
Retrieval functions.  
Fax tones The signals sent by sending and receiving fax machines  
while communicating information.  
Fax/Tel You can receive faxes and telephone calls. Do not use this  
mode if you are using a telephone answering device (TAD).  
Fine resolution Resolution is 203 x 196 dpi. It is used for small print  
and graphs.  
G - 2 GLOSSARY  
Gray scale The shades of gray available for copying and faxing  
photographs.  
Group number A combination of Speed-Dial numbers that are  
stored in a Speed-Dial location for Broadcasting.  
Help list A printout of the complete Menu table that you can use to  
program your machine when you do not have the User’s Guide  
with you.  
Fax Journal Lists information about the last 200 incoming and  
outgoing faxes. TX means Transmit. RX means Receive.  
Journal Period The pre-programmed time period between  
automatically printed Fax Journal Reports. You can print the Fax  
Journal on demand without interrupting the cycle.  
LCD (liquid crystal display) The display screen on the machine  
that shows interactive messages during On-Screen Programming  
and shows the date and time when the machine is idle.  
Manual fax When you lift the handset of your external telephone or  
press Tel/R so you can hear the receiving fax machine answer  
before you press Mono Start or Colour Start to begin  
transmission.  
Menu mode Programming mode for changing your machine’s  
settings.  
MFL-Pro Suite (MFC-3820CN only) Turns your machine into a  
printer and a scanner and enables PC faxing using the machine.  
MFL-Pro Suite (MFC-3420C only) Turns your machine into a  
printer and a scanner and enables PC fax (sending) using the  
machine.  
OCR (optical character recognition) The bundled ScanSoft®  
TextBridge® software application converts an image of text to text  
you can edit.  
Out of Paper Reception Receives faxes into the machine’s  
memory when the machine is out of paper.  
Overseas Mode Makes temporary changes to the fax tones to  
accommodate noise and static on overseas phone lines.  
GLOSSARY G - 3  
     
Pause Allows you to place a 3.5 second delay in the dialling  
sequence stored on Speed-Dial numbers. Press Redial/Pause  
as many times as needed for longer pauses.  
PhotoCapture Center(MFC-3820CN only) Allows you to print  
digital photos from your digital camera at high resolution for photo  
quality printing.  
Photo resolution A resolution setting that uses varying shades of  
gray for the best representation of photographs.  
Polling The process of a fax machine calling another fax machine  
to retrieve waiting fax messages.  
Pulse A form of rotary dialling on a telephone line.  
Quick Dial List A listing of names and numbers stored in  
Speed-Dial memory, in numerical order.  
Real Time Transmission When memory is full, you can send faxes  
in real time.  
Remaining jobs You can check which jobs are waiting in memory  
and cancel jobs individually.  
Remote Activation Allows you to transfer a fax call, answered at an  
external or extension phone, to the machine.  
Remote Deactivation (Fax/Tel mode only) When the machine  
answers a voice call, it pseudo/double-rings. You can pick up the call  
at an extension phone by pressing this code (# 5 1).  
Remote Access Code Your own four-digit code (--- ) that allows  
you to call and access your machine from a remote location.  
Remote Retrieval Access The ability to access your machine  
remotely from a touch tone phone.  
Resolution The number of vertical and horizontal lines per inch.  
See: Standard, Fine, Super Fine and Photo.  
Ring Delay The number of rings before the machine answers in  
Fax Onlymode.  
Ring Volume Volume setting for the machine’s ring.  
Scanning The process of sending an electronic image of a paper  
document into your computer.  
G - 4 GLOSSARY  
Scan to Card (MFC-3820CN only) You can scan a black and white  
or colour document into a Media Card. Black and white images  
will be in TIFF file format and colour images may be in PDF or  
JPEG file format.  
Search An electronic, alphabetical listing of stored Speed-Dial and  
Group numbers.  
Speed-Dial A pre-programmed number for easy dialling. You must  
press the Search/Speed Dial key and then #, and the two digit  
code to start the dialling process.  
Standard resolution 203 x 97 dpi. It is used for regular size text  
and quickest transmission.  
Station ID The stored information that appears on the top of faxed  
pages. It includes the sender’s name and fax number.  
Super Fine resolution 392 x 203 dpi. Best for very small print and  
line art.  
TAD (telephone answering device) You can connect an external  
device or answering machine to the EXT. socket of the machine.  
Temporary settings You can select certain options for each fax  
transmission and copy without changing the default settings.  
Tone A form of dialling on the telephone line used for Touch Tone  
telephones.  
Transmission The process of sending faxes over the phone lines  
from your machine to the receiving fax machine.  
Colour Enhancement (MFC-3820CN only) Adjusts the colour in  
the image for better print quality by improving sharpness, white  
balance and colour density.  
Xmit Report (Transmission Verification Report) A listing for  
each transmission, that shows its date, time and number.  
GLOSSARY G - 5  
Specifications  
S
Product description  
General  
Memory Capacity  
8 MB (MFC-3420C)  
16 MB (MFC-3820CN)  
Up to 20 pages  
Automatic Document  
Feeder (ADF)  
Temperature: 20°C - 30°C  
Humidity: 50% - 70%  
Paper: 80 g/m2 A4 size  
100 Sheets (80 g/m2)  
Ink Jet  
Paper Tray  
Printer Type  
Print Method  
Piezo with 75 × 4 nozzles  
16 characters × 1 line  
LCD (Liquid Crystal  
Display)  
Power Source  
Power Consumption  
220 - 240V 50/60Hz  
(MFC-3420C)  
Minimum  
Under 3.5 watts  
Standby:  
Peak:  
7 Wh or less (25°C)  
22 Wh or less  
(MFC-3820CN)  
Minimum  
Under 4 watts  
Standby:  
Peak:  
9.5 Wh or less  
26 Wh or less  
Dimensions  
455 mm  
308 mm  
460 mm  
594 mm  
S - 1 SPECIFICATIONS  
     
Weight  
10 kg (MFC-3420C)  
11 kg (MFC-3820CN)  
Noise  
Operating:  
Standby:  
48 dB A or less  
35 dB A or less  
10 - 35°C  
Temperature  
Operating:  
Best Print  
Quality:  
20 - 33°C  
Humidity  
Operating:  
20 to 80% (without condensation)  
Best Print  
Quality:  
20 to 80% (without condensation)  
Print media  
Paper Input  
Paper Tray  
Paper type:  
Plain paper, recycled paper, inkjet paper  
(coated paper), glossy paper, transparencies*  
and envelopes  
Paper size:  
Letter, Legal, Executive, A4, A5, A6, JIS_B5,  
envelopes (commercial No.10, DL, C5,  
Monarch, JE4), Photo card, Index card.  
Maximum paper tray capacity: Approx. 100  
sheets of 80 g/m2 plain paper  
* Use only transparencies recommended for inkjet  
printing.  
Paper Output  
Up to 50 sheets of A4 plain paper (Face up print  
delivery to the output paper support)  
For inkjet (coated paper) and transparency, we  
recommend removing printed pages from the  
output paper support immediately after they exit the  
machine to avoid smudging.  
SPECIFICATIONS S - 2  
   
Copy  
Colour/Black  
Colour/Black  
Copy Speed  
Mono  
Up to 12 pages/minute (A4 paper)  
Colour  
Up to 10 pages/minute (A4 paper)  
Does not include the time it takes to feed the paper.  
Based on Brother standard pattern.  
Fast mode  
Multiple Copies  
Enlarge/Reduce  
Resolution  
Stacks or Sorts up to 99 pages  
25% to 400% (in increments of 1%)  
Max. 1200 x 1200 dpi  
PhotoCapture Center  
(MFC-3820CN only)  
Available Media  
CompactFlash®  
(Microdriveis not compatible)  
(Compact I/O card such as Compact LAN card  
and Compact Modem card are not supported.)  
SmartMedia® (3.3V)  
(Not available for use with ID)  
Memory Stick®  
(Not available for music data with MagicGate)  
SD (Secure Digital) Memory Card  
File Extension  
(Media Format)  
(Image Format)  
DPOF, EXIF, DCF  
Photo Print: JPEG*, TIFF  
Scan to Card: JPEG, PDF (Colour)  
TIFF, PDF (Black)  
* Progressive JPEG format is not available.  
Colour Enhance  
Colour Enhancement  
Number of Files  
Folder  
Up to 999 files in the media card  
File must be in the 3rd stratum of the folder of Media  
Card  
S - 3 SPECIFICATIONS  
       
Fax  
Compatibility  
Coding System  
Modem Speed  
ITU-T Group 3  
MH/MR/MMR/JPEG  
Automatic Fallback  
14400 bps: (MFC-3420C)  
33600 bps: (MFC-3820CN)  
Document Size  
ADF Width:  
ADF Height:  
148 mm to 216 mm  
148 mm to 356 mm  
Scanner Glass Width: Max. 216 mm  
Scanner Glass Height: Max. 297 mm  
Scanning Width  
Printing Width  
Gray Scale  
208 mm  
204 mm  
256 levels  
Polling Types  
Contrast Control  
Standard, Secure, Timer Sequential: (B&W only)  
Automatic/Light/Dark  
(manual setting)  
Resolution  
• Horizontal 203 dot/inch (8 dot/mm)  
• Vertical Standard -  
3.85 line/mm (Black)  
7.7 line/mm (Colour)  
Fine - 7.7 line/mm (Black/Colour)  
Photo - 7.7 line/mm (Black)  
Superfine - 15.4 line/mm (Black)  
Speed-Dial  
40 stations (MFC-3420C)  
100 stations (MFC-3820CN)  
Broadcasting  
90 stations (MFC-3420C)  
150 stations (MFC-3820CN)  
Automatic Redial  
Auto Answer  
3 times at 5 minute intervals  
0, 1, 2, 3 or 4 rings  
(0, 1, 2, 3, 4, or 5 rings - Nordic countries only)  
Communication Source  
Public switched telephone network.  
SPECIFICATIONS S - 4  
   
Memory Transmission  
Out of Paper Reception  
Up to 200*1/170*2 pages (MFC-3420C)  
Up to 480*1/400*2 pages (MFC-3820CN)  
Up to 200*1/170*2 pages (MFC-3420C)  
Up to 480*1/400*2 pages (MFC-3820CN)  
*1  
*2  
“Pages” refers to the “Brother Standard Chart No. 1” (a typical business letter, Standard resolution,  
MMR code). Specifications and printed materials are subject to change without prior notice.  
"Pages" refers to the "ITU-T Test Chart #1" (a typical business letter, Standard resolution, MMR code).  
Specifications and printed materials are subject to change without prior notice.  
Scanner  
Colour/Monochrome  
Colour/Monochrome  
TWAIN Compliant  
Yes (Windows® 98/98SE/Me/2000 Professional)  
Mac OS® 8.6-9.2/Mac OS® X 10.2.1 or greater  
WIA Compliant  
Resolution  
Yes (Windows® XP)  
Up to 9,600 × 9,600 dpi (interpolated)*  
Up to 600 × 2,400 dpi (optical)  
* Maximum 1200 x 1200 dpi scanning with  
Windows® XP (resolution up to 9,600 x 9,600 dpi  
can be selected by using the Brother scanner  
utility)  
Scanning Speed  
Document Size  
Colour: up to 5 sec. Mono: up to 3 sec.  
(A4 size in 100 × 100 dpi)  
ADF Width: 148 mm to 216 mm  
ADF Height: 148 mm to 356 mm  
Scanner Glass Width: Max. 216 mm  
Scanner Glass Height: Max. 297 mm  
Scanning Width  
Gray Scale  
210 mm  
256 levels  
Mac OS® X scanning is supported in Mac OS® X 10.2.1 or  
greater.  
S - 5 SPECIFICATIONS  
     
Printer  
Printer Driver  
Windows® 98/98SE/Me/2000 Professional and XP  
driver supporting Brother Native Compression  
mode and bi-directional capability  
Apple® Macintosh® QuickDraw® Driver  
For Mac OS® 8.6-9.2/Mac OS® X 10.1/10.2.1 or  
greater  
Resolution  
Up to 4800 x 1200 optimized dots per inch (dpi)*  
1200 x 1200 dots per inch (dpi)  
600 x 600 dots per inch (dpi)  
600 x 300 dots per inch (dpi)  
600 x 150 dots per inch (dpi)  
* Black and White Printing: The machine prints  
using black ink up to 4800 x 1200 optimized dpi  
when Photo mode is selected in the printer driver.  
* Colour Printing: The machine uses Brother’s  
OP Technology to automatically vary the printing  
resolution for producing the highest quality output.  
Brother’s OP Technology is automatically activated  
during colour printing using Photo mode and  
selects the print resolution appropriate for the  
printing task up to 4800 x 1200 optimized dpi when  
printing on photo quality paper.  
* Output image quality varies based upon many  
factors including but not limited to input image  
resolution and quality and print media.  
Print Speed  
up to 14 pages/minute (Mono)*  
up to 12 pages/minute (Colour)*  
* Based on Brother standard pattern.  
* A4 size in draft mode.  
* Does not include the time it takes to feed the  
paper.  
Printing Width  
8.03 inches (204 mm)  
35 TrueType  
Disk-Based Fonts  
Interfaces  
USB  
A Standard Universal Serial Bus cable that is not  
longer than 2.0 m.  
SPECIFICATIONS S - 6  
     
Computer requirements  
Minimum System Requirements  
Computer Platform &  
Operating System Version  
Processor  
Minimum  
Speed  
Minimum  
RAM  
Recommended  
RAM  
Available Hard Disk  
Space  
Driver  
Application  
Software  
1
*
Windows®  
Operating  
System  
98, 98SE  
Me  
Pentium  
75MHz  
24 MB  
32 MB  
64 MB  
32 MB  
64 MB  
128 MB  
80 MB  
(MFC-3420C)  
160 MB  
(MFC-3820CN)  
100 MB  
Pentium  
150MHz  
2000  
Professional  
Pentium  
133MHz  
XP*3  
Pentium  
233MHz  
180 MB  
200 MB  
Apple®  
Mac OS® 8.6- 9.2 All base  
32 MB  
64 MB  
80 MB  
Macintosh® (Printing,  
models meet  
minimum  
Requirements  
Operating  
System  
Scanning*4 and  
PC-FAX Send  
Only)  
Mac OS® X  
10.1/10.2.1 or  
greater  
128 MB  
160 MB  
(Printing*5,  
Scanning*2*4,  
PC-FAX Send  
and Remote  
Setup*6 Only)  
NOTE: All registered trademarks referenced herein are the property of their respective companies.  
For the latest drivers, go to the Brother Solutions Center at http://solutions.brother.com/  
*1 Application Software is different for Windows® and  
Macintosh®  
*2 Scanning is supported in 10.2.1 or greater.  
*3 Maximum 1200 x 1200 dpi scanning with Windows® XP.  
(Resolutions up to 9600 x 9600 dpi can be selected using the  
Brother Utility.)  
*4 Dedicated “Scan” key and direct Network Scanning  
(MFC-3820CN) not supported in Mac® Operation System.  
*5 Network printing and PC-FAX sending supported in Mac OS®  
X 10.2.4 or greater. (MFC-3820CN)  
*6 Network Remote Setup not supported in Mac® Operating  
System. (MFC-3820CN)  
S - 7 SPECIFICATIONS  
 
Consumable items  
Ink  
Black and 3 individual colour ink cartridges  
separate from the print heads.  
Service Life of Ink  
Cartridge  
Approximately 500 page/Black cartridge at 5%  
coverage with 600 x 150 dpi resolution (Fast).  
Approximately 400 page/Colour cartridge at 5%  
coverage with 600 x 150 dpi resolution (Fast).  
These numbers are based on consecutive printing;  
the numbers will vary based on print frequency and  
number of pages.  
The machine periodically cleans the print head to  
maintain print quality. This process consumes a  
small amount of ink.  
Network (LAN) (MFC-3820CN only)  
You can connect your machine to a network for  
Network Printing, Network Scanning and Internet  
Fax. Also included is Brother BRAdmin  
Professional Network Management software.  
Support for:  
Windows® 98/Me/2000/XP  
Mac OS® 8.6 - 9.2, Mac OS® X 10.1/10.2.4 or greater*  
Ethernet 10/100 BASE-TX Auto Negotiation  
TCP/IP  
RARP, BOOTP, DHCP, APIPA, NetBIOS, WINS  
LPR/LPD, Port9100,  
SSDP, Rendezvous, FTP  
* Network Printing and PC-FAX are available for  
Mac OS® 8.6-9.2, Mac OS® 10.2.4 or greater.  
* Mac OS® 8.6-9.2 (Quick Draw over TCPIP)  
* Mac OS® X 10.2.4 or greater (Rendezvous)  
* Network Scanning and Remote Setup are not  
available for Mac.  
* Media drive is not available for Mac.  
Included Utilities:  
BRAdmin Professional (Windows®)  
BRAdmin Professional is not supported in Mac OS®.  
SPECIFICATIONS S - 8  
     
Index  
Copy  
A
Access codes, storing and  
Answering machine (TAD)  
Automatic  
B
C
Canceling  
Cleaning  
D
Delayed Batch Transmission  
Dialling  
Color Enhance  
access codes and credit  
Connecting  
I - 1 INDEX  
 
Fax, stand-alone  
retrieving from a remote  
canceling from memory  
from memory (Dual Access)  
Real Time Transmission  
E
ECM (Error Correction Mode)  
while scanning a document  
EXT  
TAD (answering machine)  
Extension telephone, using  
F
Fax/Tel mode  
Fax codes  
Fax Forwarding  
answering at extension  
phones ............................5-7  
double-ringing (voice calls)  
INDEX I - 2  
G
O
Options key (copying)  
H
HELP  
P
Phone line  
PhotoCapture Center™  
I
Ink cartridges  
J
CompactFlash® .............. 11-1  
SmartMedia® .................. 11-1  
Print  
Jams  
L
M
Manual  
Mode, entering  
Multi-line connections (PBX)  
......................................... 1-15  
Q
I - 3 INDEX  
Speed-Dial  
R
Reducing  
T
if you are having difficulty  
reducing  
printing or receiving faxes  
....................................13-8  
Resolution  
fax (Standard, Fine,  
V
S
Setup  
Station ID (fax header)  
INDEX I - 4  
Remote Retrieval Access card  
If you plan to receive fax messages while away from your machine,  
carrying the Remote Retrieval Access Card printed below will serve  
as a convenient reminder of the retrieval procedures. Simply cut out  
the card and fold it to fit your wallet or organizer. Keeping it handy will  
help you derive the full benefit of your MFC’s Fax Forwarding, and  
Remote Retrieval features.  
ADR  
C
CSE  
A
TIREVAL  
R
MTOE  
1
2
4
5
6
3
R
Fold  
Fold  
REMOTE RETRIEVAL ACCESS CARD R - 1  
 
4
3
2
1
Fold  
Fold  
R - 2  
This machine is approved for use in the country of purchase only, local  
Brother companies or their dealers will only support machines purchased in  
their own countries.  
UK/IRE/SAF/PAN NORDIC  
Version A  

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