Operating instructions
Cordless stick vacuum cleaner
en-GB
HS19
M.-Nr. 11 419 150
Contents
Service.................................................................................................................. 34
Contact in case of malfunction ............................................................................. 34
Warranty ................................................................................................................ 34
Warranty in the UAE .............................................................................................. 34
Optional accessories .......................................................................................... 35
Electrical connection for the UK........................................................................ 36
3
Warning and Safety instructions
This vacuum cleaner conforms to current safety requirements. In-
appropriate use can lead to personal injury and damage to prop-
erty.
Please read the operating instructions before using the vacuum
cleaner for the first time. They contain important information on the
safety, use and maintenance of the vacuum cleaner. This will pre-
vent both personal injury and damage to the appliance.
In accordance with standard IEC 60335-1, Miele expressly and
strongly advises that you read and follow the instructions in the
“Installation and connection” chapter as well as the safety instruc-
tions and warnings.
Miele cannot be held liable for injury or damage caused by non-
compliance with these instructions.
Keep these operating instructions in a safe place and pass them
on to any future owner.
Always disconnect the vacuum cleaner from the power supply
when you have finished using it, before changing any accessories,
as well as for maintenance work, cleaning and troubleshooting.
Use the On/Off switch on the Comfort handle to do this.
Correct application
This vacuum cleaner is intended for cleaning flooring in domestic
households and similar residential environments. This vacuum
cleaner is not suitable for use on construction sites.
This vacuum cleaner is not intended for outdoor use.
This vacuum cleaner can be used for all normal cleaning of car-
pets, rugs and robust hard flooring.
This vacuum cleaner is intended for use at altitudes of up to
4000 m above sea level.
4
Warning and Safety instructions
The vacuum cleaner must only be used to vacuum dry floor sur-
faces. Do not vacuum people or animals. Any other types of use,
modifications or alterations are not permitted.
This vacuum cleaner can only be used by people with reduced
physical, sensory or mental capabilities, or lack of experience or
knowledge, if they are supervised whilst using it or have been shown
how to use it in a safe way and understand and recognise the con-
sequences of incorrect operation.
The packaging material protects the vacuum cleaner from trans-
port damage. We recommend you keep the packaging for transport
purposes.
Safety with children
Children under 8 years of age must be kept away from the va-
cuum cleaner unless they are constantly supervised.
Children aged 8 and older may only use the vacuum cleaner
without supervision if they have been shown how to use it in a safe
manner. Children must be able to understand and recognise the pos-
sible dangers caused by incorrect operation.
Children must not be allowed to clean or maintain the vacuum
cleaner unsupervised.
Please supervise children in the vicinity of the vacuum cleaner and
do not let them play with it.
Danger of suffocation. Packaging, e.g. plastic wrappings, must be
kept out of the reach of babies and children. Whilst playing, children
could become entangled in packaging or pull it over their head and
suffocate.
5
Warning and Safety instructions
Technical safety
The vacuum cleaner operates at 25.2 V.
It is classified as a class III appliance.
This appliance is supplied by a safety extra-low voltage (SELV)
power source where the voltage is low enough to protect users from
the risk of electrical shock. A Class II charger is used for supplying
power to charge the vacuum cleaner.
Before using the vacuum cleaner and its accessories, check for
any visible signs of damage. Do not use a damaged appliance.
Compare the connection data on the data plate of the charger
(voltage and frequency) with that of the mains electricity supply. This
data must match exactly. Without modifications, the charger is suit-
able for 50 Hz and 60 Hz.
The mains electrical plug must be fitted with an appropriate fuse.
The Miele Multi Floor XXL Electrobrush and the Miele Elec-
tro Compact handheld brush (varies according to the model) are ad-
ditional motor-driven devices designed specially for this Miele va-
cuum cleaner. For safety reasons, the vacuum cleaner must not be
used with a different Miele Electrobrush/handheld brush or an Elec-
trobrush/handheld brush produced by another manufacturer.
Store the vacuum cleaner at an ambient temperature between
0 °C and 45 °C.
While the vacuum cleaner is under warranty, repairs should only
be undertaken by a Miele authorised service technician. Otherwise
the warranty will be invalidated.
Repairs should only be carried out by a Miele authorised service
technician. Repairs and other work by unqualified persons can cause
considerable danger to users.
6
Warning and Safety instructions
Miele can only guarantee the safety of the appliance when genu-
ine Miele replacement parts are used. Faulty components must only
be replaced with genuine Miele replacement parts.
Cleaning
Do not immerse the vacuum cleaner or any accessories supplied
with it in water.
The Electrobrush/handheld brush (depending on the model), the
PowerUnit, the suction tube, the body and the Comfort handle con-
tain electrical wires. The plug connectors must not come into con-
tact with water. Danger of electric shock. They should only be
cleaned with a dry cloth.
Clean the vacuum cleaner and accessories only with a dry or
slightly damp cloth when disconnected from the power supply. Ex-
ception:
– Dust container: empty the dust container and remove the pre-fil-
ter. Clean the dust container using water and mild washing-up li-
quid only. Then dry the dust container carefully. Replace the pre-
filter in the dust container.
Correct use
Do not use the vacuum cleaner without the dust container, pre-fil-
ter, fine dust filter and motor protection filter fitted.
Do not vacuum up anything which has been burning or is still
glowing e.g. cigarettes, ashes or coal, whether glowing or apparently
extinguished.
Do not use the vacuum cleaner to vacuum up any water, liquid or
damp dirt. Wait until any freshly cleaned or shampooed rugs or car-
pets are completely dry before attempting to vacuum.
Do not use the vacuum cleaner to vacuum toner dust. Toner, such
as that used in printers and photocopiers, can conduct electricity.
7
Warning and Safety instructions
Do not vacuum up any inflammable or combustible liquids or
gases and do not vacuum in areas where such substances are
stored.
Never touch the Electrobrush/handheld brush (varies according to
the model) while it is rotating.
Do not use the Electrobrush/handheld brush (varies according to
the model) at head height.
Do not vacuum at head height and do not let the suction get any-
where near a person's head.
Accessories
Only use genuine accessories with the “ORIGINAL Miele” logo on
the packaging. The manufacturer cannot otherwise guarantee the
safety of the product.
Safety instructions and warnings for AP01 battery, LG01
charger, LS03 charger cradle (depending on the model)
Safety with children
People (including children) with reduced physical, sensory or men-
tal capabilities, or lack of experience or knowledge, who are unable
to use the LG01 charger/LS03 charger cradle safely may only use
this vacuum cleaner if they are supervised whilst using it or have
been shown how to use it in a safe way and understand and recog-
nise the consequences of incorrect operation.
Keep the AP01 battery out of the reach of children.
Children must be kept away from the LG01 charger/LS03 charger
cradle unless they are constantly supervised.
8
Warning and Safety instructions
Technical safety
The AP01 battery, the LG01 charger and the LS03 charger cradle
are designed for use with the Miele HS19 vacuum cleaner. For safety
reasons, the vacuum cleaner must not be used with a battery, char-
ger or charger cradle produced by another manufacturer.
Only the LG01/xx charger or the LS03/xx charger cradle supplied
with the vacuum cleaner can be used to charge the AP01 battery.
Do not use the LG01/xx charger or LS03/xx charger cradle to charge
any other batteries.
xx stands for 01, 02, 03 or 04; these numbers identify the country
version of your LG01 charger and your LS03 charger cradle:
XX
01
AT, BE, BG, CH, CL, CZ, DE, DK, EE, ES, FI, FR, GR, HR, HU, IN, IT, KR,
KZ, LT, LU, LV, NL, NO, PL, PT, RO, RS, RU, SE, SI, SK, TR, UA, ZA
02
03
04
AE, GB, HK, IE, MY, SG
CA, JP, MX, US
AU, CN, NZ
If you are using a mains plug adapter, make sure that it is ap-
proved for continuous operation.
Reliable and safe operation of this vacuum cleaner can only be
assured if the LG01 charger/LS03 charger cradle has been connec-
ted to the mains electricity supply.
Charge the vacuum cleaner at an ambient temperature between
0 °C and 45 °C. During charging, the AP01 battery must be placed in
a well ventilated area.
Stop using the AP01 battery immediately if you notice an unusual
smell from it, if liquid is leaking from it, if it is significantly overheating
or if it is discoloured or deformed. Dispose of the AP01 battery im-
mediately (see safety notice “Disposing of the AP01 battery” at the
end of this chapter as well as “Caring for the environment” – “Dis-
posing of old batteries”).
9
Warning and Safety instructions
Batteries will deplete over time. They can then leak corrosive flu-
ids. Avoid contact with the eyes and skin. In the event of contact,
rinse thoroughly with water and seek medical advice.
Please contact Miele Service before sending the AP01 battery.
Correct use
Do not drop or throw the AP01 battery. For safety reasons, do not
continue to use an AP01 battery which has been damaged.
Keep the AP01 battery away from naked flames or other heat
sources. Do not heat the AP01 battery. Do not expose the re-
chargeable battery to direct sunlight.
Do not dismantle the AP01 battery.
Do not cause a short circuit by bridging the contacts of the AP01
battery, either unintentionally or deliberately.
Do not allow the AP01 battery to come into contact with liquids.
Disposing of the AP01 battery: remove the AP01 battery from the
vacuum cleaner. Insulate the metal contacts with adhesive tape to
prevent short circuits. Dispose of the AP01 battery in a municipal re-
cycling facility. Do not dispose of the AP01 battery with your house-
hold waste.
10
Caring for the environment
with Miele. Ensure that it presents no
danger to children while being stored
for disposal.
Disposal of the packing mater-
ial
The packaging is designed to protect
the appliance from damage during
transportation. The packaging materials
used are selected from materials which
are environmentally friendly for disposal
and should be recycled.
Disposing of old batteries
In many cases, electrical and electronic
appliances contain batteries which
must not be disposed of with house-
hold waste after use. You are legally ob-
liged (depending on country) to remove
any old batteries which are not securely
enclosed by the vacuum cleaner and to
take them to a suitable collection point
(e.g. retailer) where they can be handed
in free of charge. Batteries may contain
substances which can be hazardous to
human health and the environment.
Recycling the packaging reduces the
use of raw materials in the manufactur-
ing process and also reduces the
amount of waste in landfill sites.
Disposing of your old appli-
ance
Before disposing of your old vacuum
cleaner, remove the fine dust filter and
dispose of it with your household
waste.
The labelling on the battery will provide
further information. The bin symbol with
a cross through it means that the bat-
teries must not be disposed of in
household waste. A bin with a cross
through it which also has one or more
chemical symbols on it indicates that
the battery contains lead (Pb), cadmium
(Cd) and/or mercury (Hg).
Electronic and electrical appliances
contain many valuable materials. They
also contain certain materials, com-
pounds and components which were
essential for their correct functioning
and safety. These could be hazardous
to your health and to the environment if
disposed of with general waste or if
handled incorrectly. Please do not,
therefore, dispose of your old vacuum
cleaner with your household waste.
3Eꢀ&Gꢀ+J
Old batteries contain valuable raw ma-
terials which can be recycled. Dispos-
ing of batteries separately makes them
easier to handle and recycle.
Instead, please make use of officially
designated collection and disposal
points to dispose of and recycle elec-
trical and electronic appliances in your
local community, with your dealer or
11
Guide to the appliance
a
b
c
d
e
Comfort handle
Release catch for Comfort handle (on the back)
Dust container handle
Dust container with pre-filter, fine dust filter and motor protection filter
PowerUnit with battery connection and connections for Comfort handle, suc-
tion tube, Electrobrush and dust container
f
g
h
i
j
k
l
m
n
o
p
q
Release catches for battery (on both sides of the battery)
Charging socket (at the bottom of the battery)
AP01 lithium-ion battery
Connector
Multi Floor XXL Electrobrush (some models feature BrilliantLight lighting)
Removable roller brush
Flap
Release catch for removing the roller brush
Release catches
Battery charging state indicator
Suction tube
On/Off switch with suction power selector
13
- ergonomic (reduced strain on the
wrist)
- convenient cleaning of large surfaces
Installation and connection
Assembling the vacuum cleaner
You can assemble the vacuum cleaner
in 2 different ways.
The advantages of placing the
PowerUnit at the top of the vacuum
cleaner are as follows:
- convenient cleaning underneath fur-
niture
- PowerUnit can be removed quickly
PowerUnit solo
The PowerUnit can be used on its own
without the suction tube and Electro-
brush as a quick way of vacuuming up
crumbs and lint in specific areas.
Tip: This configuration is particularly
suitable when using the three-piece ac-
cessory set (see “Using the accessories
supplied”).
You can place the suction tube either
above or below the PowerUnit.
The advantages of placing the
PowerUnit at the bottom of the va-
cuum cleaner are as follows:
- secure self-standing function possible
(see “Use” – “Self-standing function for
short pauses in vacuuming”)
14
Connecting the Comfort handle
Depending on how your vacuum
cleaner is configured, you can connect
the Comfort handle to either the suction
tube or the PowerUnit.
Press the release catch and remove
the Comfort handle by pulling up-
wards.
Connecting the PowerUnit and the
suction tube
Push the Comfort handle down on to
the suction tube connector from
above until it audibly clicks into place
(left image detail).
Depending on how your vacuum
cleaner is configured, the suction tube
is located either above or below the
PowerUnit.
Slide the Comfort handle along the
guide line on the dust container
handle and down on to the PowerUnit
connector from above until it audibly
clicks into place (right image detail).
Switch off the vacuum cleaner using
the On/Off switch on the front of the
Comfort handle before separating the
sections.
Slide the suction tube along the guide
line on the dust container handle and
down on to the PowerUnit connector
from above until it audibly clicks into
place (left image detail).
15
Push the PowerUnit connector down
on to the suction tube from above un-
til it audibly clicks into place (right im-
age detail).
Push the battery along the guide lines
until it audibly clicks into place in the
PowerUnit.
Press the release catch to separate
the individual sections from each
other.
Inserting the battery
If you want to separate the sections
again, press both release catches at
the side of the battery to remove the
battery.
Remove the protective sticker from
the battery.
16
Connecting the Electrobrush
General battery information
Depending on how your vacuum
cleaner is configured, you can connect
either the PowerUnit connector or the
suction tube connector to the Electro-
brush.
The rechargeable battery is supplied
not fully charged.
Charge the battery completely before
using it for the first time. Allow approx-
imately 4 hours for this.
It is essential to charge the battery for
the first time in the PowerUnit in order
to activate maximum power in the bat-
tery.
Once the battery is fully charged, the
battery charging state indicator
switches off after 10 minutes to con-
serve energy.
You can use the vacuum cleaner for up
to 14 minutes if you are using it in its
fully assembled state at the maximum
power level.
If, however, you are using the
PowerUnit on its own and select the
lowest power level, you can vacuum for
up to 60 minutes.
Insert the connector down into the
Electrobrush from above until it aud-
ibly clicks into place.
To separate the individual sections
from each other, press the release
catch on the Electrobrush and pull
the connector out of the Electro-
brush.
17
Charging the battery (without wall
mounting)
Charging the battery (with wall
mounting)
You can store the vacuum cleaner up-
right and charge the battery directly.
There are 2 ways to store and charge
the vacuum cleaner in the supplied wall
bracket.
You will need a suitable location near
a free power socket for mounting the
appliance on the wall.
Connect the PowerUnit to the Elec-
trobrush to provide a secure base for
the vacuum cleaner.
Swing the vacuum cleaner forwards
until the Electrobrush connector aud-
ibly clicks into place.
Plug the supplied charging cable into
the charging socket on the bottom of
the battery.
Plug the charger into a power socket.
The charging process will start.
You can read more about this in “Bat-
tery charging state indicator”.
18
Wall mounting
The supplied wall bracket has a mount-
ing plate with a bag of screws attached
to the back.
Attach the mounting plate to the point
on the wall where you want the wall
mounting to be.
Remove the bag of screws.
Press the release catch at the bottom
of the wall bracket.
Remove the mounting plate from the
wall bracket by sliding it downwards.
19
Attaching the mounting plate
2 plugs and 2 T20 TORX screws are
supplied for attaching the mounting
plate to the wall.
You will also need a battery-operated
screwdriver or a drill (with a drilling dia-
meter of 6 mm).
Depending on how your vacuum
cleaner is configured, select a distance
of 45 cm or 98 cm between the bottom
edge of the mounting plate and the
floor.
Attach the mounting plate to the wall.
Connecting the accessories holder
(if required)
An accessories holder is supplied for
storing the three-piece accessory set
(see “Using the accessories supplied”).
Be careful not to damage any cables
laid in the wall.
Push the accessories holder on to the
wall bracket as far as it will go.
20
Connecting the wall bracket
The charging process will start.
Battery charging state indicator
(while charging)
The battery charging state is displayed
on the PowerUnit.
Slide the wall bracket down into the
mounting plate from above until it
audibly clicks into place.
Charging capa-
city
Display
Approx. 0–34 %
Bottom light
flashes slowly
Approx. 35–69 % Bottom light is lit
up; middle light
flashes slowly
Approx. 70–90 % Bottom and
middle lights are
lit up;
top light flashes
slowly
Slide the PowerUnit of the fully as-
sembled vacuum cleaner, with the
battery inserted, down into the wall
bracket from above.
Approx. 91–
100 %
Bottom, middle
and top lights are
lit up
Plug the supplied charging cable into
the charging socket on the bottom of
the battery.
Once the battery is fully charged, the
battery charging state indicator
switches off after 10 minutes to con-
serve energy.
Plug the charger into the power
socket.
21
You can display the charging state for
4 seconds at any time by pressing the
On/Off switch on the Comfort handle.
Using the accessories supplied
If the battery has not been used for a
long time and has run down, it will go
into a safe mode. As a result, the bat-
tery charging state indicator will only
respond after approximately 30–
60 minutes when charging in the
PowerUnit.
Battery charging state indicator
(while in use)
The battery charging state is displayed
on the PowerUnit.
Upholstery nozzle
Accessory for cleaning upholstery,
mattresses and cushions.
Charging capa-
city
Display
Crevice nozzle
Approx. 100–
70 %
Top, middle and
bottom lights are
lit up
Accessory for cleaning in folds,
crevices or corners.
Dusting brush
Approx. 69–35 % Middle and bot-
Accessory for vacuuming skirting
boards, carved furniture or orna-
ments.
The head can be swivelled to ad-
just the angle.
tom lights are lit
up
Approx. 34–11 % Bottom light is lit
up
Approx. 10–0 %
Bottom light
flashes slowly
d Accessories holder
For storing the three-piece ac-
cessory set.
Symbols on the holder show where to
attach the different accessories.
You can fit the accessories holder to the
wall bracket (see “Installation and con-
nection” – “Connecting the accessories
holder”).
22
Electrobrush Multi Floor XXL (SEB
430 or SEB 435)
Electro Compact handheld brush
(SEB 23)
(depending on model)
Follow the flooring manufacturer’s
cleaning and care instructions.
Follow the flooring manufacturer’s
cleaning and care instructions.
The Electrobrush can be used for all
normal cleaning of carpets, rugs and
hard flooring which is not susceptible to
scratching.
The handheld brush is particularly suit-
able for intensive cleaning of upholstery
and car seats.
Tip: The suction tube is not a conveni-
ent option for cleaning carpeted stairs.
Tip: The suction tube is not a conveni-
ent option for cleaning upholstery or car
seats.
Miele offers a range of suitable ac-
cessories for many special applica-
tions (see “Optional accessories”).
Additional AP01 battery and LS03
charger cradle
(depending on model)
Using the additional battery doubles the
amount of time the vacuum cleaner can
be used for.
Before charging for the first time,
please note the information in “Install-
ation and connection” – “General bat-
tery information”.
23
Use
Switching on and off
Pull the plug out of the charging
socket on the battery.
If you have put the vacuum cleaner
away in the the wall bracket for stor-
age, take it out.
Once the battery has been charged
twice, push it into the charger cradle
until it audibly clicks into place.
Insert the plug into a power socket.
The charging process will start. The
battery charging state indicator flashes
on the left.
You can find out more about the battery
charging state indicator in “Installation
and connection” – “Battery charging
state indicator”.
Press the On/Off switch on the Com-
fort handle .
Regulating the suction power
If you place the run-down battery in
the charger cradle straight after use, it
will only start charging once the bat-
tery has cooled down.
The cooling process can take up to
60 minutes. The battery charging state
indicator on the charger cradle will not
respond during this time.
The suction power can be regulated to
suit the type of flooring being cleaned.
Reducing the suction power reduces
the amount of effort required to man-
oeuvre the Electrobrush.
There are 3 power levels to choose from
on the Comfort handle:
1
Lowest power level
for light soiling
2
Medium power level
for normal soiling
Max.
Highest power level
for heavy soiling
24
The floor covering detection function is
activated in the medium and highest
power levels.
The Electrobrush power output is auto-
matically set to the optimum level
based on the type of flooring – this can
lead to a change in the operating noise.
Maintenance
Risk of injury caused by rotating
roller brush.
You can injure yourself on the rotat-
ing roller brush.
Switch the vacuum cleaner off before
doing any maintenance work. Use
the On/Off switch on the Comfort
handle to do this.
Illuminating the work area
(depending on model)
The Electrobrush on your vacuum
cleaner is equipped with BrilliantLight to
illuminate the work area.
Replacement parts are available from
your Miele dealer or from the Miele
Spare Parts Dept.
Self-standing function for short
pauses in vacuuming
Emptying the dust container
(For safety reasons, this function can
only be used when the PowerUnit is fit-
ted at the bottom of the vacuum
cleaner)
Empty the dust container before the
dust has reached the max marking on
the dust container.
If you are vacuuming with the
PowerUnit fitted at the bottom of the
vacuum cleaner, you can easily inter-
rupt operation while the appliance is
switched on.
Swing the vacuum cleaner forwards
until the Electrobrush connector aud-
ibly clicks into place.
The vacuum cleaner stays securely up-
right, the Electrobrush switches itself off
and the battery is conserved.
If you then unlock the connector on the
Electrobrush, the Electrobrush will
switch on again.
Turn the lid of the dust container in
the direction of the arrow as far as
the first stop.
25
Lift the dust container upwards to re-
move it.
The cover at the bottom of the dust
container will open and the dust will fall
out.
The contents of the container can be
disposed of with normal domestic
waste, providing they consist of gen-
eral household dust only.
Turn the lid of the dust container back
to its original position.
Close the cover making sure it clicks
into place.
Hold the dust container close to the
bin to prevent dust from billowing out.
Slide the dust container handle along
the guide line and down on to the
PowerUnit connector from above until
it audibly clicks into place.
Turn the lid of the dust container in
the direction of the arrow as far as
the next stop.
26
Cleaning the fine dust filter
Once it is clean, replace the fine dust
filter in its position in the dust con-
tainer.
The fine dust filter is located in the dust
container.
Clean the fine dust filter at least once a
month.
Replace the dust container on the
PowerUnit connector.
Remove the dust container.
Cleaning the pre-filter
The pre-filter is located in the dust con-
tainer.
Clean the pre-filter when required.
Remove the dust container.
Remove the fine dust filter.
Lift the fine dust filter upwards to re-
move it.
Risk of damage caused by incor-
rect cleaning.
The fine dust filter can become dam-
aged and be less effective as a res-
ult.
Do not clean the inside of the fine
dust filter. Do not use pointed or
sharp-edged objects to clean the fil-
ter. Do not brush the fine dust filter.
Empty the dust container over a bin
and lift the pre-filter upwards to re-
move it.
Hold the fine dust filter over a bin.
Carefully knock the fine dust filter
with the rubberised lower edge.
Turn the fine dust filter slightly while
you do this to free the dirt from all of
the crevices.
27
Unlock the motor protection filter by
turning it anti-clockwise and lift it up-
wards to remove it.
Replace the pre-filter in the dust con-
tainer.
Risk of damage caused by incor-
rect cleaning.
The pre-filter can become damaged
and be less effective as a result.
Do not use pointed or sharp-edged
objects to clean the filter.
Carefully knock the dust out of the
pre-filter over a bin.
Tip: Use a tool like a fine cleaning brush
to clean the inside of the pre-filter thor-
oughly.
You do not need to clean the motor pro-
tection filter. It can be removed so that
the inside of the pre-filter is easier to
reach.
To do this, line up the guide lines on
the two sections and turn the dust
container lid back to its original posi-
tion.
Close the cover at the bottom of the
dust container, making sure it clicks
into place.
After cleaning the pre-filter, place the
motor protection filter back into the
pre-filter securely, making sure it is
properly positioned.
Replace the fine dust filter.
Lock the motor protection filter by
turning it clockwise as far as it will go.
Replace the dust container on the
PowerUnit connector.
28
Cleaning the dust container
Removing threads and hairs
Clean the dust container as required.
Place the Electrobrush/handheld
brush upside down on a level, clean
surface.
Remove the dust container.
Empty the dust container over a bin
and lift the pre-filter upwards to re-
move it.
Clean the dust container using water
and mild washing-up liquid.
Dry the dust container thoroughly.
Replace the pre-filter in the dust con-
tainer.
Replace the dust container on the
PowerUnit connector.
Cleaning the Electrobrush/handheld
brush
Cut any threads or hairs that have
wound themselves around the roller
brush with a pair of scissors. To guide
the scissors, move along the guide
track on the roller brush.
(The availability of the handheld brush
depends on the model)
Then run the vacuum cleaner to va-
cuum up the cut threads and hairs.
Separate the Electrobrush/handheld
brush from the vacuum cleaner con-
nector.
29
Removing the roller brush
Replacing the rechargeable battery
(Not possible with the handheld brush)
An original Miele AP01 lithium-ion re-
chargeable battery (HX LA) is required.
You can take the roller brush out of the
Electrobrush in order to remove stub-
born soiling and clean the inside of the
Electrobrush.
Follow the instructions regarding the
handling and disposal of rechargeable
batteries found in the following sec-
tions: “Warning and safety”, “Caring
for the environment” and “Installation
and connection” (“General battery in-
formation”).
Unlock the cover on the side of the
Electrobrush so that the symbol
becomes visible.
Lift the cover up as far as it will go.
Remove the roller brush.
Clean the roller brush and remove
any stubborn dirt inside the Electro-
brush.
Reassemble the Electrobrush in re-
verse order.
30
Error messages
Risk of injury caused by rotating roller brush.
You can injure yourself on the rotating roller brush.
Switch the vacuum cleaner off before dealing with any problems. Use the On/
Off switch on the Comfort handle to do this.
Error messages are displayed with a quick flashing light on the battery charging
state indicator on the PowerUnit.
Problem
Cause and remedy
Bottom light flashes
quickly
Internal system error
Remove the battery, wait for 10 seconds, reinsert
it and charge it.
Bottom and middle
lights flash quickly
“Battery overheating” error
Wait for approximately 30 minutes before switch-
ing the vacuum cleaner back on again.
Middle and top lights
flash quickly
“Battery not recognised” error
Insert an original Miele AP01 lithium-ion re-
chargeable battery (HX LA).
Top light flashes quickly “Comfort handle not recognised” error
Remove the Comfort handle and reconnect it (see
“Installation and connection” – “Connecting the
Comfort handle”).
Remove the battery, wait for 10 seconds and rein-
sert it.
31
Problem solving guide
Many malfunctions and faults that can occur in daily operation can be easily
remedied. Time and money will be saved because a service call will not be
needed.
The following guide may help you to find the reason for a malfunction or a fault,
and to correct it.
Risk of injury caused by rotating roller brush.
You can injure yourself on the rotating roller brush.
Switch the vacuum cleaner off before dealing with any problems. Use the On/
Off switch on the Comfort handle to do this.
Problem
Cause and remedy
The cleaning perform-
ance is poor.
The dust container is full.
Empty and clean the dust container.
The Electrobrush is dirty/blocked.
Clean the roller brush and the inside of the Electro-
brush (see “Maintenance” – “Cleaning the Electro-
brush”).
Cleaning performance
is reduced.
The fine dust filter is dirty.
Clean the fine dust filter (see “Maintenance” –
“Cleaning the fine dust filter”).
The pre-filter is dirty.
Clean the pre-filter (see “Maintenance” – “Cleaning
the pre-filter”).
The Electrobrush
switches itself off.
The Electrobrush is overloaded – this can happen on
surfaces like deep-pile carpet.
Switch the vacuum cleaner off and switch it on
again at a reduced suction power level. Use the
On/Off switch on the Comfort handle to do this.
The operating noise is
changing during vacu-
uming.
The floor covering detection function is activated in
the medium and highest power levels. The Electro-
brush power output is automatically set to the op-
timum level based on the type of flooring.
The noise is not unusual – the vacuum cleaner is
functioning normally.
32
Problem
Cause and remedy
The vacuum cleaner
There is no battery inserted or the battery is inserted
does not start when it is incorrectly.
switched on.
Insert the battery or check how the battery is posi-
tioned (see “Installation and connection” – “Insert-
ing the battery”).
The rechargeable battery is not sufficiently charged.
Charge the battery exactly as described in these
operating instructions (see “Installation and con-
nection” – “Charging the battery”).
An original Miele battery has not been inserted.
Insert an original Miele AP01 lithium-ion re-
chargeable battery (HX LA).
The charger is still plugged in.
Pull the plug out of the charging socket on the bat-
tery.
33
Cleaning and care
Service
Contact in case of malfunction
Risk of injury caused by rotating
roller brush.
You can injure yourself on the rotat-
ing roller brush.
In the event of any faults which you
cannot remedy yourself, please contact
your Miele Dealer or Miele Service.
Switch the vacuum cleaner off before
cleaning it. Use the On/Off switch on
the Comfort handle to do this.
Contact information for Miele Service
can be found at the end of this docu-
ment.
Vacuum cleaner and accessories
Please note that telephone calls may be
monitored and recorded for training
purposes and that a call-out charge will
be applied to service visits where the
problem could have been resolved as
described in this booklet.
Risk of electric shock from mains
voltage.
If moisture gets into the charger,
there is a risk of electric shock.
Do not let the charger get wet.
Warranty
Follow the special cleaning instruc-
tions for the dust container in the
“Maintenance” section.
For information on the appliance war-
ranty specific to your country, please
contact Miele. See back cover for ad-
dress.
The vacuum cleaner and all plastic ac-
cessories can be cleaned with a propri-
etary cleaner suitable for plastic.
In the UK, your appliance warranty is
valid for 2 years from the date of pur-
chase. However, you must activate your
cover by calling 0330 160 6640 or re-
Damage due to unsuitable clean-
ing agents.
All surfaces are susceptible to
scratching. Contact with unsuitable
cleaning agents can alter or discol-
our the external surfaces.
Do not use abrasive cleaning agents,
glass cleaning agents, all-purpose
cleaners or oil-based conditioning
agents.
Warranty in the UAE
The appliance warranty is valid for 2
years from date of purchase.
For more information on country spe-
cific warranty terms and conditions,
please contact Miele Customer Service.
See end of this booklet for contact de-
tails.
34
SEB 23 Electro Compact handheld
brush (HX SEB)
Optional accessories
Follow the flooring manufacturer’s
cleaning and care instructions.
For intensive cleaning of upholstery and
car seats.
We recommend using only genuine
Miele accessories bearing the “ORI-
GINAL Miele” logo on the packaging.
Only these will guarantee the optimum
performance of your vacuum cleaner
and the best possible cleaning results.
Dusting brush with natural bristles
(SSP 10)
(only available in selected countries)
For dusting particularly delicate items.
Radiator brush (SHB 30)
Please note that faults and damage
caused by use of accessories which
do not bear the “ORIGINAL Miele”
logo are not covered by the vacuum
cleaner warranty.
For dusting radiators, narrow shelves
and crevices.
Mattress nozzle (SMD 10)
For vacuuming upholstery, mattresses,
cushions, curtains, covers etc.
Purchasing accessories
Original Miele accessories are available
from the Miele webshop, the Miele Cus-
tomer Service Department and from
your Miele dealer.
Crevice nozzle, 300 mm (SFD 10)
Extra long crevice nozzle for cleaning in
folds, crevices and corners.
Crevice nozzle, 560 mm (SFD 20)
Original Miele accessories are identified
by the “ORIGINAL Miele” logo on the
packaging.
Flexible crevice nozzle for vacuuming
hard to reach places.
Upholstery nozzle, 190 mm (SPD 10)
Extra wide upholstery nozzle for clean-
ing upholstered furniture, mattresses
and pillows.
Additional AP01 battery (HX LA)
For doubling the amount of time the va-
cuum cleaner can be used for.
Certain models are supplied as stand-
ard with one or more of the following
accessories.
LS03 charger cradle (HX LS)
For charging the additional battery inde-
pendently of the appliance, i.e. while
the appliance is in use.
35
Electrical connection for the
UK
All electrical work should be carried out
by a suitably qualified and competent
person in strict accordance with current
national and local safety regulations (BS
7671 in the UK). The voltage and fre-
quency are given on the data plate loc-
ated underneath the vacuum cleaner.
Please ensure that these match the
household mains supply. The fuse rat-
ing is quoted on the plug. The appli-
ance is supplied with a cable and moul-
ded plug ready for connection to a
230-240 V/50 Hz a.c. single phase sup-
ply.
36
United Kingdom
Miele Co. Ltd.
Fairacres, Marcham Road
Abingdon, Oxon, OX14 1TW
Tel: 0330 160 6600
Australia
Ireland
South Africa
Miele Australia Pty. Ltd.
ACN 005 635 398
ABN 96 005 635 398
1 Gilbert Park Drive
Knoxfield, VIC 3180
Tel: 1300 464 353
Miele Ireland Ltd.
2024 Bianconi Avenue
Citywest Business Campus
Dublin 24
Tel: (01) 461 07 10
Fax: (01) 461 07 97
E-Mail: [email protected]
Miele (Pty) Ltd
63 Peter Place, Bryanston 2194
P.O. Box 69434, Bryanston 2021
Tel: (011) 875 9000
Fax: (011) 875 9035
E-mail: [email protected]
China
Taiwan
Miele (Shanghai) Trading Ltd.
1-3 Floor, No. 82 Shi Men Yi Road
Jing' an District
200040 Shanghai, PRC
Tel: +86 21 6157 3500
Fax: +86 21 6157 3511
E-mail: [email protected],
Malaysia
Miele Sdn Bhd
Suite 12-2, Level 12
Menara Sapura Kencana
Petroleum
Solaris Dutamas No. 1
Jalan Dutamas 1
50480 Kuala Lumpur, Malaysia
Phone: +603-6209-0288
Fax: +603-6205-3768
K.E. & Kingstone Co., Ltd.
6th Fl., No. 120, Sec. 2
Jianguo N. Rd.
Taipei, Taiwan
TEL: +886 2 2502-7256
FAX: +886 2 2502-3077
E-mail: [email protected]
Website:
Miele (Hong Kong) Limited
41/F - 4101, Manhattan Place
23 Wang Tai Road
Kowloon Bay, Hong Kong
Tel: (852) 2610 1025
Fax: (852) 3579 1404
Email:
Thailand
BHIRAJ TOWER at EmQuartier
43rd Floor Unit 4301-4303
689 Sukhumvit Road
North Klongton Sub-District
Vadhana District
New Zealand
Miele New Zealand Limited
IRD 98 463 631
Level 2, 10 College Hill
Freemans Bay, Auckland 1011
New Zealand
Bangkok 10110, Thailand
Tel: 0800 464 353
United Arab Emirates
Miele Appliances Ltd.
Showroom 1
India
Miele India Pvt. Ltd.
Ground Floor
Singapore
Miele Pte. Ltd.
Eiffel 1 Building
Copia Corporate Suites
Plot No. 9, Jasola
New Delhi - 110025
Tel: 011-46 900 000
Fax: 011-46 900 001
E-mail: [email protected]
163 Penang Road
# 04 - 03 Winsland House II
Singapore 238463
Tel: +65 6735 1191
Fax: +65 6735 1161
E-Mail: [email protected]
Sheikh Zayed Road, Umm Al Sheif
P.O. Box 114782 - Dubai
Tel. +971 4 3044 999
Fax. +971 4 3418 852
800-MIELE (64353)
E-Mail: [email protected]
Manufacturer: Miele & Cie. KG, Carl-Miele-Straße 29, 33332 Gütersloh, Germany
SMxxx - 4219
M.-Nr. 11 419 150 / 00
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