Mitel Answering Machine 5000 User Manual

M I T E L  
5000  
Enterprise® Messaging and Basic Voice Mail  
Administrator Guide  
®
Enterprise Messaging and Basic Voice Mail Administrator  
Quick Reference Guide  
This guide provides information for frequently used voice mail administration features. For more information about  
these and other features, refer to the Enterprise Messaging and Basic Voice Mail Administrator Guide.  
Voice Mail Administrator Features  
Performing Subscriber Mailbox  
Maintenance  
You can use the voice mail administrator mailbox to  
program the following voice mail features.  
1. Access the administrator mailbox as described to  
the left.  
Accessing the Voice Mail Administrator  
Mailbox  
2. Press 2 or say “Mailbox Maintenance.”  
3. Enter or say the mailbox, extension ID, or group  
list number, and then follow the prompts.  
1. Dial the voice mail access number.  
2. Press * or say “Login” to identify yourself as a  
subscriber.  
Importing Fax Documents  
3. Enter or say the administrator mailbox number.  
1. Use a fax machine to obtain dial tone, and then  
access the voice mail administrator mailbox as  
described to the left.  
4. Enter the password, and then press #.  
5. Press 9 or say “Nine” to access the administrator  
2. Press 4 or say “Import Fax.”  
menu.  
3. Enter the fax document number, and then do one  
of the following:  
Recording Broadcast Messages  
If the document number does not currently  
exist, press # or say “Yes” if the number is  
correct, or press 3 or say “Re-enter” and re-  
enter the number.  
1. Access the administrator mailbox as described  
above.  
2. Press 1 or say “Broadcast Message” to select  
broadcast message.  
If the document currently exists, press # or  
say “Yes” to replace the document, or press  
3 or say “Re-enter” to enter another  
number.  
3. Record the message, and then press # to stop  
recording.  
4. Press # or say “Accept” to accept the message.  
4. When prompted, press Start on the fax machine.  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Administrator Account Voice Mail Flowchart  
At any menu level, press or say “Cancel” to cancel or return to the previous menu or press # or say  
*
“Accept” to accept. Also, ASR commands are indicated in the quotation marks.  
ADMINISTRATOR MAILBOX MENU  
ACCESSING THE SYSTEM  
1
2
3
ADMINISTRATOR’S MAILBOX  
“Broadcast Message”  
“Mailbox Maintenance”  
Recording “Options”  
SENDING A MESSAGE  
During your message:  
Do one of the following:  
– Press the MSG button to respond to  
a message from voice mail.  
2
3
#
Pause  
4
6
“Import Fax”  
– Call the voice mail extension  
Erase and Re-record  
“Continue”  
number, say “Login” or press  
say or enter your mailbox  
number.  
, and  
System Prompt “Replacement”  
CREATE CUSTOM RECORDING  
If existing recording plays:  
“Standard” *  
After your message:  
• Enter your password (press  
).  
#
1
2
3
#
“Replay”  
9
• Say “Nine” or press  
to access  
1
2
3
“Append”  
“Erase”  
administrator features.  
“Copy” *  
“Speech Recognition” *  
Then select:  
“Accept”  
Hang up to cancel  
Enter Mailbox Number  
or Extension ID  
1
2
3
Enter Group Number  
“Replay”  
“Append”  
ASSIGN CUSTOM RECORDINGS  
“Select” Recording  
PERSONAL OPTIONS  
“Erase” and Re-Record  
“Accept”  
2
1
Record “Greeting”  
Primary” Greeting  
“Alternate” Greeting  
“System” Greeting  
#
Enter Ext. Number  
Enter Mode:  
1
2
3
If no recording exists,  
see “Making a Recording”  
1
2
“Day” Mode  
“Night” Mode  
MAKING A RECORDING  
During your recording:  
(See Recording Options)  
Enter Recording Number  
If recording number exists:  
2
Record Directory “Name”  
2
3
#
Pause  
Verify number  
#
(See Recording Options)  
Erase and Re-record  
3
4
Change “Password”  
Change “Envelope” Settings *  
“Voice Mail”  
Re-enter number  
“Continue”  
After finishing, EITHER, Hang up  
1
2
3
#
OR, For options  
IMPORT FAX DOCUMENT  
“E-Mail”  
If document number exists:  
Replace  
RECORDING OPTIONS  
“Replay”  
“Facsimile”  
#
1
2
3
Then select:  
3
“Re-enter” Number  
“Append”  
1
2
3
4
5
“Time, Date”  
“Source”  
“Erase” and Re-record  
“Cancel”  
If document number does not exist:  
Verify Number  
#
3
“Length/Subj./Pages”  
“All Options”  
“None”  
“Re-enter” Number  
“Accept”  
#
RECORD CUSTOM PROMPTS  
“Standard” *  
REMOTE MESSAGING *  
5
9
“Remote” Messaging *  
“Primary” Cascade  
“Alternate” Cascade  
“More” Options  
Fax “Number”  
1
Program Cascade “Level”  
1
2
Enter cascade level number, then:  
1
2
“Speech Recognition” *  
Then select:  
1
2
3
“Change”  
Enter “Personal” #  
Enter “Pager” #  
1
“Replay”  
3
1
2
3
4
5
“Custom”  
2
3
Enter “Time” of Day  
Set “Days” of Week  
Mon-Fri “Weekdays”  
9
“System”  
Message “Order”  
“Swap”  
“Cancel”  
1
#
“Options”  
“E-Mail Rdr. Count”  
2
3
All “Days”  
“Transfer” Method *  
Individual “Day” 1-7  
Select Message “Category”  
MESSAGE ORDER  
TRANSFER METHOD *  
4
1
2
“New” Messages  
1
2
“All Messages”  
1
2
3
“Unannounced”  
“Screened”  
“Saved” Messages  
“Priority” Messages  
Then set search order:  
1
2
“First In”  
“Last In”  
“Announce” Only  
“Cancel”  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Part Number  
580.8009  
Mitel 5000  
®
Enterprise Messaging and  
Basic Voice Mail Administrator Guide  
Issue 3.1, December 2008  
Notice  
This document is released by Mitel Networks Corporation as a guide for voice mail administrators. It provides  
information necessary to properly administer Enterprise® Messaging and Basic Voice Mail.  
The contents of this document reflect current company standards and are subject to revision or change without  
notice. Some features or applications mentioned may require a future release and are not available in this  
release. Future product features are subject to availability and cost. Some features may require additional  
hardware and/or specific software.  
The contents of this guide may include technical or other inaccuracies. Mitel reserves the right to make  
revisions or changes without prior notice. Software packages released after the publication of this guide will be  
documented in addenda to the guide or succeeding issues of the guide.  
For sales, service, or technical support, contact you local authorized Mitel provider.  
Enter provider information above.  
If you do not know the contact information for your local provider, use the “Strategic Partners & Resellers –  
Mitel Partner Locator” link at the top of the Mitel Web site (www.mitel.com) to locate a nearby office.  
If you have any questions or comments regarding this guide or other technical documentation, contact the  
Technical Publications Department (USA) at:  
Mitel® is a registered trademark of Mitel Networks Corporation.  
Inter-Tel® is a registered trademark of Inter-Tel (Delaware), Incorporated.  
All other trademarks mentioned in this document are the property of their respective owners, including Mitel Networks  
Corporation and Inter-Tel (Delaware), Incorporated. All rights reserved.  
© 2005–2008 Mitel Networks Corporation  
Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or  
promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any  
copyrighted component of this work in other works must be obtained from Mitel Networks Corporation.  
Contents  
Contents  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page v  
Overview  
Introduction  
Introduction  
This Mitel 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide provides  
instructions to use your administrator mailbox to perform voice mail administration. For quick  
access to frequently used feature instructions, you can use the removable Quick Reference  
Guide included with this guide.  
You must have access to an administrator mailbox, a voice mailbox designated to access and  
program features described in this guide. The system administrator assigns the administrator  
voice mailbox in the Mitel 5000 Database (DB) Programming application. See “Administrator  
Types” below.  
Administrator Types  
The following administrator types are referenced in this guide:  
Endpoint administrator: Uses the administrator endpoint to perform various  
administrative functions such as changing system modes, managing alarms, and  
programming basic endpoint administration. For endpoint administration, refer to the Mitel  
5000 Endpoint Administrator Guide, part number 580.8001.  
Voice Mail administrator (the audience for this guide): Uses the administrator voice  
mailbox to perform end-user level voice mail administration. For NuPoint Messenger, go to  
documentation. Refer to the Web Console Help and the Technical Documentation Online  
Help.  
System administrator: Uses the Mitel 5000 DB Programming application to configure all  
phone system and voice mail features for your organization. Your system administrator  
may be onsite, or you may rely on your local provider (the company that installed your  
phone system and now services it) for system administration. All sales, service, and  
technical support are handled at the local level by your authorized Mitel provider. If you do  
not know the contact information for your local provider, use the “Strategic Partners &  
Resellers – Mitel Partner Locator” link at the top of the Mitel Web site (www.mitel.com) to  
locate a nearby office.  
Network administrator: Maintains the network and performs network-related tasks.  
Page 2  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
     
Overview  
Additional References  
Additional References  
Refer to the following references for additional information.  
Feature References  
The administrator mailbox functions as both a standard system endpoint and an administrator  
mailbox. However, because this guide describes features that are programmed from the  
administrator mailbox only, refer to the appropriate voice mail user guides for detailed feature  
descriptions and end-user instructions.  
Previous Software and Hardware Versions  
This guide provides instructions for Mitel 5000 Network Communications Solutions v3.1  
software. You may find that some features referenced in this guide do not apply to your system.  
For more information, refer to the hardware or software manuals for your product or software  
version. Contact your local authorized Mitel provider (the company that installed your phone  
system and now services it) for more information. If you do not have the contact information for  
your local provider, use the “Strategic Partners & Resellers – Mitel Partner Locator” link at the  
System Networks and Nodes  
Two or more Mitel 5000 systems can be connected to form a network, providing a seamless  
interface between the systems. For example, a Mitel 5000 system in Phoenix, Arizona can be  
connected to another Mitel 5000 system in Tampa, Florida. System users can place calls across  
the network to other extensions as if they were in the same building. However, each system can  
have its own time settings, call configurations, System Speed-Dial contacts, and so on.  
In this guide, all references to a network mean two or more connected systems. Each system in  
a network is called a node.  
Multicultural English References  
This guide is intended for audiences in the United States (U.S.) and in the Mitel European  
market, which includes the United Kingdom (U.K.). Because of this dual support, dual  
references are made to industry features, standards, and jargon, as appropriate throughout the  
document. For the purposes of this administrator guide, British English terms are assumed to  
apply to other English-speaking European cultures, as well.  
For example, the U.S. telecom industry refers to an audio communication line between a public  
switching system and a private switching system as a “central office (CO) trunk.” In the U.K.,  
this same type of line is called a “local exchange trunk.”  
This guide does not make a distinction between American English and British English spellings  
of common words. Only American English spellings appear in this manual. For example, the  
word “analog” is not spelled as “analogue.”  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page 3  
             
Voice Mail Administration  
Voice Mail Administration  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page 5  
 
Voice Mail Administration  
Introduction  
Introduction  
Voice mail is an integrated component of the Mitel® 5000 phone system. This guide provides  
administrator feature instructions that are provided in the Enterprise® Messaging (EM) and  
Basic Voice Mail (BVM) voice mail systems.  
Because various voice mail products work with the Mitel 5000 system, this guide does not  
include voice mail subscriber (user) feature instructions. Refer to the appropriate voice mail user  
guide for your system for feature descriptions and instructions:  
Enterprise Messaging, Basic Voice Mail, and Embedded Voice Mail Card User Guide,  
part number 835.3205  
NuPoint Messenger Messaging User Guide  
Voice Mail Systems  
The Mitel 5000 supports the following voice mail systems:  
Basic Voice Mail: BVM is the built-in voice processing system that provides voice mail  
and voice messaging for system users. BVM does not support Fax-On-Demand, buffered  
SMDR, or Unified Messaging. If part of a network, mailboxes on a Mitel 5000 node  
equipped only with BVM cannot forward messages to, or receive messages forwarded  
from, mailboxes on other nodes.  
Enterprise Messaging: EM is an external voice mail system that provides several  
advanced voice processing features such as Unified Messaging, Automatic Speech  
Recognition (ASR), Text-to-Speech (TTS) functionality, and Fax-on-Demand capabilities.  
NuPoint Messenger: NuPoint Messenger is an external voice mail system that provides  
voice and fax messaging capabilities, paging support, and personal mailboxes. NuPoint  
also provides unified messaging capabilities so subscribers can listen to their voice mail  
messages through their e-mail client and their voice mails through the Telephone User  
Interface (TUI). For NuPoint Messenger documentation, go to the Mitel Online Web site  
and the Technical Documentation Online Help.  
If applicable, you can also contact your system administrator or local provider for more  
information about your voice mail system.  
Page 6  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
       
Voice Mail Administration  
Administrator Features  
Administrator Features  
The system administrator (the person who programmed your system) assigns voice mail  
administrator mailboxes. The administrator mailbox has all of the voice mail subscriber mailbox  
features, plus the ability to do the following:  
Perform group list maintenance. See “Recording a Group List Name” on page 13.  
Customize or reinstate voice mail prompts. See “Recording Custom System Voice Mail  
Create and select custom audiotex recordings. See “Creating Audiotex Recordings” on  
Configure settings to import fax documents. See “Fax Import Feature” on page 18.  
Automatic Speech Recognition (ASR)  
You can use ASR to issue voice commands instead of pressing dialpad buttons for voice mail  
1
options. ASR commands are included in the feature instructions. When using ASR, follow  
these guidelines for best results:  
Use the handset for voice commands. External microphones pick up background noise,  
which may cause misinterpreted voice commands.  
Do not say “Pound” to activate features when using ASR. The silence that follows your  
voice command functions as the # button.  
Use the dialpad buttons to select menu options when recording messages. Because ASR  
is automatically disabled, recorded messages include any attempted voice commands.  
ASR is also disabled when entering voice mail passwords—this is to prevent the password  
from being heard by others.  
If the system fails to understand an ASR command three times in a row, the  
NOTE system informs you that it is switching to DTMF mode, meaning you must use  
the dialpad buttons to select or enter menu options.  
1. This feature may or may not be enabled for your system.  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page 7  
       
Voice Mail Administration  
Voice Mail and Message Notification/Retrieval Applications  
Voice Mail and Message Notification/Retrieval Applications  
Two features combine to provide the voice mail system: the Voice Mail application and the  
Message Notification/Retrieval (MNR) application.  
Voice Mail: Handles all calls that  
are directed to Voice Mail placed by  
subscribers and nonsubscribers.  
Callers hear the main company  
greeting, followed by a menu of  
available options. Endpoints can  
forward or transfer calls directly to  
their mailbox using the application  
extension number. The Voice Mail  
application can also be the  
Call to Voice Mail application  
Voice mail answers and plays a  
greeting followed by a menu of  
options.  
Caller does not  
select an option.  
Caller selects option.  
message center for subscribers’  
endpoints.  
Caller uses the  
Call is sent to  
mailbox. Or a  
subscriber  
enters his own  
mailbox.  
Call is sent to  
the Voice Mail  
designated  
directory and  
selects the  
name of party  
wanted.  
dial-0 operator.  
Call is sent to selected mailbox.  
Message Notification/Retrieval:  
When endpoint users respond to  
message indications, they call the  
MNR application and are  
Message is left in mailbox  
Voice mail leaves a message waiting  
indication at the endpoint designated for the  
mailbox.  
prompted for their password.  
Endpoint user responds to message  
indication by pressing the Message button or  
entering a feature code.  
Intercom call is placed to MNR  
application.  
Endpoint user is prompted for  
the password.  
System users and external callers access voice mail by:  
Dialing the phone number or extension number assigned to the Voice Mail application.  
Being transferred to Voice Mail by Automated Attendant.  
Being forwarded to the Voice Mail when a called endpoint is unavailable (using the Call  
Forwarding or System Forwarding features).  
Responding to Message Waiting indications.  
Page 8  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
   
Voice Mail Administration  
Administrator Account Voice Mail Flowchart  
Administrator Account Voice Mail Flowchart  
At any menu level, press * or say “Cancel” to cancel or return to the previous menu or press #  
or say “Accept” to accept. Also, ASR commands are indicated in the quotation marks.  
ADMINISTRATOR MAILBOX MENU  
ACCESSING THE SYSTEM  
1
2
3
ADMINISTRATOR’S MAILBOX  
“Broadcast Message”  
“Mailbox Maintenance”  
Recording “Options”  
SENDING A MESSAGE  
During your message:  
Do one of the following:  
– Press the MSG button to respond to  
a message from voice mail.  
2
3
#
Pause  
4
6
“Import Fax”  
– Call the voice mail extension  
Erase and Re-record  
“Continue”  
number, say “Login” or press  
say or enter your mailbox  
number.  
, and  
System Prompt “Replacement”  
CREATE CUSTOM RECORDING  
If existing recording plays:  
“Standard” *  
After your message:  
• Enter your password (press  
).  
#
1
2
3
#
“Replay”  
9
• Say “Nine” or press  
to access  
1
2
3
“Append”  
“Erase”  
administrator features.  
“Copy” *  
“Speech Recognition” *  
Then select:  
“Accept”  
Hang up to cancel  
Enter Mailbox Number  
or Extension ID  
1
2
3
“Replay”  
Enter Group Number  
“Append”  
ASSIGN CUSTOM RECORDINGS  
“Select” Recording  
PERSONAL OPTIONS  
“Erase” and Re-Record  
“Accept”  
2
1
Record “Greeting”  
Primary” Greeting  
“Alternate” Greeting  
“System” Greeting  
#
Enter Ext. Number  
Enter Mode:  
1
2
3
If no recording exists,  
see “Making a Recording”  
1
2
“Day” Mode  
“Night” Mode  
MAKING A RECORDING  
During your recording:  
(See Recording Options)  
Enter Recording Number  
If recording number exists:  
2
Record Directory “Name”  
2
3
#
Pause  
Verify number  
#
(See Recording Options)  
Erase and Re-record  
3
4
Change “Password”  
Change “Envelope” Settings *  
“Voice Mail”  
Re-enter number  
“Continue”  
After finishing, EITHER, Hang up  
1
2
3
#
OR, For options  
IMPORT FAX DOCUMENT  
“E-Mail”  
If document number exists:  
Replace  
RECORDING OPTIONS  
“Replay”  
“Facsimile”  
#
1
2
3
Then select:  
3
“Re-enter” Number  
“Append”  
1
2
3
4
5
“Time, Date”  
“Source”  
“Erase” and Re-record  
“Cancel”  
If document number does not exist:  
Verify Number  
#
3
“Length/Subj./Pages”  
“All Options”  
“None”  
“Re-enter” Number  
“Accept”  
#
RECORD CUSTOM PROMPTS  
“Standard” *  
REMOTE MESSAGING *  
5
9
“Remote” Messaging *  
“Primary” Cascade  
“Alternate” Cascade  
“More” Options  
Fax “Number”  
1
Program Cascade “Level”  
1
2
Enter cascade level number, then:  
1
2
“Speech Recognition” *  
Then select:  
1
2
3
“Change”  
Enter “Personal” #  
Enter “Pager” #  
1
“Replay”  
3
1
2
3
4
5
“Custom”  
2
3
Enter “Time” of Day  
Set “Days” of Week  
Mon-Fri “Weekdays”  
9
“System”  
Message “Order”  
“Swap”  
“Cancel”  
1
#
“Options”  
“E-Mail Rdr. Count”  
2
3
All “Days”  
“Transfer” Method *  
Individual “Day” 1-7  
Select Message “Category”  
MESSAGE ORDER  
TRANSFER METHOD *  
4
1
2
“New” Messages  
1
2
“All Messages”  
1
2
3
“Unannounced”  
“Screened”  
“Saved” Messages  
“Priority” Messages  
Then set search order:  
1
2
“First In”  
“Last In”  
“Announce” Only  
“Cancel”  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page 9  
   
Voice Mail Administration  
Administrator Mailbox  
Administrator Mailbox  
A system administrator’s mailbox is defined in order to record custom Audiotex recordings for  
voice processor applications created in Applications Programming, broadcast messages to all  
subscribers, and perform Mailbox and Group List maintenance.  
The administrator mailbox must be activated in Database (DB) Programming before it can be  
initialized. If applicable, contact your system administrator for assistance.  
To provide system security, all mailboxes and extension IDs should have a  
password. To make passwords difficult to guess, they should not match the  
NOTE mailbox number or consist of one digit repeated several times. This is especially  
important for the administrator mailbox, which allows programming access to other  
mailboxes.  
Initializing the Administrator Mailbox  
You must initialize the administrator mailbox before you can use it.  
To initialize the administrator mailbox:  
1. Dial the voice mail access number.  
2. Press or say “Login” to identify yourself as a subscriber.  
*
3. Say or enter the administrator’s mailbox number.  
4. Enter your default password (your mailbox number), and then press #.  
5. Do one of the following:  
If you want a password, enter a new password using digits 0 to 9 (up to 12 digits),  
and then press #. The system plays back your password.  
If you do not want to use a password, press #.  
6. Press # or say “Accept” to accept the entry, or press 3 or say “Erase” to erase and re-  
enter your password. The system prompts you to record your directory name.  
7. After the tone, record your first and last names.  
8. When prompted, do one of the following:  
Press # or say “Accept” again to accept the name.  
Press 1 or say “Replay” to replay the name you just recorded.  
Press 2 or say “Append” or press 2 to add to your name.  
Press 3 or say “Re-record” to erase and re-record your name.  
Accessing the Administrator Mailbox  
You can access the administrator mailbox from any extension or external phone.  
To access the administrator mailbox:  
1. Dial the voice mail access number.  
2. Press or say “Login” to identify yourself as a subscriber.  
*
3. Enter or say the administrator mailbox number.  
4. Enter the password, and then press #.  
5. Press 9 or say “Nine” to access the administrator menu. (The system does not prompt  
you to enter or say “9.”)  
Page 10  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
           
Voice Mail Administration  
Subscriber Account Maintenance  
Subscriber Account Maintenance  
You can perform mailbox maintenance for other system subscribers. For feature descriptions  
and instructions, refer to the appropriate voice mail user guide. For example, for the subscriber  
features for this guide, refer to the Enterprise Messaging, Basic Voice Mail, and Embedded  
Voice Mail Card User Guide, part number 835.3205. You can also use the “Administrator  
For NuPoint Messenger, go to the Mitel Online Web site  
and subscriber features.  
Making Feature Changes for Other Subscribers  
You can use the administrator account to log on to other subscribers’ accounts and make  
feature changes (if the features are enabled for the subscriber). For example, you can assign a  
new password to the account (see “Changing Subscriber Mailbox Passwords” on page 12).  
While you can use the administrator account to make changes to other  
NOTE subscribers’ features, the changes are not permanent. Subscribers can still access  
their own accounts and override your changes.  
In addition to changing the password, you can also make changes the following changes:  
Initializing a mailbox  
Recording personal greetings  
Recording a directory name  
Changing a message envelope  
Programming remote messaging  
Changing the call screening transfer method  
Programming a fax destination  
Changing the message search order  
Disabling and enabling ASR (if ASR is enabled on the system)  
Accessing voice mail messages  
Recording and sending voice messages  
Canceling unheard voice messages  
Recovering deleted messages  
Accessing e-mail, and fax messages (if E-Mail Reader is enabled on the system)  
Setting up an e-mail password (if E-Mail Reader is enabled on the system)  
Accessing Other Subscriber Accounts  
To make changes, you must first log on to the account.  
To log on to another subscriber’s account:  
1. Access the administrator mailbox. See page 10.  
2. Press 2 or say “Mailbox Maintenance” to access the Mailbox/Group List Maintenance  
option.  
3. Enter or say the subscriber’s mailbox extension or extension ID.  
4. Follow the menu options to complete the changes. See the “Administrator Account Voice  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page 11  
         
Voice Mail Administration  
Changing Subscriber Mailbox Passwords  
Changing Subscriber Mailbox Passwords  
Passwords prevent unauthorized mailbox access. Subscribers create their own passwords  
when they initialize their mailboxes, but you may find that you need to change a password to  
access a subscriber’s mailbox.  
Using the administrator account, you do not need to know the password of a  
particular mailbox to perform maintenance.  
To provide system security, all mailboxes and extension IDs should have a  
IMPORTANT  
password. To make the passwords difficult to guess, they should not match  
the mailbox number or consist of one digit repeated several times. This is  
especially important for the voice mail administrator's mailbox, which allows  
programming access to other mailboxes.  
To change another subscriber’s password:  
1. Access the administrator mailbox. See page 10.  
2. Press 2 or say “Mailbox Maintenance” to access the Mailbox/Group List Maintenance  
menu.  
3. Say or enter the mailbox or extension ID. You hear the Personal Options menu.  
4. Press 3 or say “Password.”  
5. Do one of the following:  
If you want a password, enter a new password using digits 0 to 9 (up to 12 digits),  
and then press #. Voice mail plays back the password.  
If you do not want to use a password, press #. Voice mail announces that you have  
chosen not to have a password.  
6. Press # or say “Accept” to accept the password as entered, or press 3 or say “Re-enter”  
to erase and re-enter the password.  
Page 12  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
   
Voice Mail Administration  
System Recordings  
System Recordings  
The following sections describe administrator recording options.  
Recording a Broadcast Message  
You can make a single recorded message and send it to all Standard and Receive-Only  
mailboxes. Extension IDs do not receive Broadcast Messages. If applicable, contact your  
system administrator for more information about Standard and Receive-Only mailboxes and  
Extension IDs.  
To record and send a broadcast message:  
1. Access the administrator mailbox. See page 10.  
2. Press 1 or say “Broadcast Message” to select broadcast message.  
3. Record the message.  
If you exceed the maximum allotted time for message length, you are prompted to re-  
record the message or send it.  
If voice mail is full, you are prompted that the system cannot accept your message.  
Hang up and try again later.  
4. When you have completed the message, press # for the following options:  
Press 1 or say “Replay” to replay the message.  
Press 2 or say “Append” to add to the message.  
Press 3 or say “Erase” to erase and re-record the message.  
Press # or say “Accept” to accept the message. You must use the Accept option for  
the message to be sent. If you hang up, the message is canceled.  
Recording a Group List Name  
A Group List is a group of mailboxes programmed in DB Programming by the system  
administrator. Subscribers can use Group Lists to send messages to several mailboxes  
simultaneously. You can record names for system Group Lists. Group List names are used for  
verification purposes only.  
Before recording the Group List name, you must know the Group List number. If applicable,  
contact your system administrator for the Group List number.  
To record a group list name:  
1. Access the administrator mailbox. See page 10.  
2. Press 2 or say “Mailbox Maintenance” to access the Mailbox/Group List Maintenance  
option.  
3. Say or enter the Group List number. If applicable, the current name is played.  
4. After the tone, record the name for the selected list, and then press #. You have the  
following options:  
Press # or say “Accept” to accept the name.  
Press 1 or say “Replay” to replay the name you just recorded.  
Press 3 or say “Erase” to erase and re-record the name.  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page 13  
         
Voice Mail Administration  
Recording Custom System Voice Mail Prompts  
Recording Custom System Voice Mail Prompts  
Voice mail prompts are prerecorded options and instructions. Prompts can be used either for  
applications and mailboxes that use ASR or applications and mailboxes that do not use ASR.  
See “Automatic Speech Recognition (ASR)” on page 7 for more information about ASR. For  
consistency, when you record the non-ASR version of a prompt, you should also record the  
ASR version, if one exists.  
You can change most of the default prompts. See page 24 for the default list of prerecorded  
prompts. If a prompt cannot be replaced, you are notified by the system.  
If the Multilingual feature is enabled, you can change either the primary or secondary language  
prompts. To change primary language prompts, the endpoint must be in the primary language  
mode—likewise for secondary language prompts.  
If you change the text of the prompts, keep the content similar to the default text.  
NOTE Otherwise, the prompts will not make sense to the listeners when played by voice  
mail.  
To record custom system prompts (or restore system prompts):  
1. Access the administrator mailbox. See page 10.  
2. Press 6 or say “Replacement” to select the System Prompt Replacement menu.  
3. Say or enter the prompt number. See page 24 for prompt descriptions.  
If the number is not valid, you hear an error message and must choose another prompt  
number.  
If the prompt is available in standard format only, go to the next step.  
If the prompt is available in ASR and non-ASR formats, select one of the following:  
Press 1 or say “Standard” to record a standard (non-ASR) prompt.  
Press 2 or say “Speech Recognition” to record an ASR prompt.  
4. The current prompt is played. You have the following options:  
Press 1 or say “Replay” to replay the prompt.  
Press 3 or say “Replace” to replace the system prompt with a custom prompt.  
Record the prompt, and then press #.  
Press 9 or say “System” to reinstate the system prompt.  
Press or say “Cancel” to leave the prompt unchanged.  
*
If the voice processing system PC disk is full, a prompt notifies you that it cannot accept  
the recording. Hang up and try again later.  
If the new prompt will be available in ASR and non-ASR formats, repeat step 4 to record  
the other format.  
5. When finished recording, you have the following options:  
Press 1 or say “Replay” to replay the recording.  
Press 2 or say “Append” to add to the message.  
Press 3 or say “Erase” and re-record the message.  
Press # or say “Accept” to accept.  
6. Repeat steps 3 through 5 for additional prompts, or hang up to end the recording  
session.  
Page 14  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
         
Voice Mail Administration  
Creating Audiotex Recordings  
Creating Audiotex Recordings  
Audiotex is a feature that allows callers to select prerecorded menu options. You can create up  
to 500 custom audiotex recordings that you can use for company greetings, Auto Attendant  
greetings, Call Routing Announcements (CRAs), and hunt group applications. You can also  
assign audiotex recordings to day and night modes of operation. See “Audiotex Recording Tips”  
below for tips when creating recordings. You can also use the audiotex recording planning sheet  
on page 23 to help you plan your custom greetings.  
For consistency, when you record the non-ASR version of a prompt, you should also record the  
ASR version, if one exists. By default, recording 001 is the default system voice mail main  
greeting, and recording 002 is the Automated Attendant main greeting. You can change the  
default system recordings, but if the voice processing system database is defaulted, the system  
recordings are restored.  
Recordings for fax documents should include all dialing instructions. The recording should state  
whether documents can be selected by number and list all options. If fax delivery times are set  
to specific days or times, the recording should also include this information.  
Audiotex Recording Tips  
The following are tips for designing an effective Call Routing Announcement application:  
Design with the caller in mind, not just the information you want to include.  
Keep menus as simple as possible, with four or fewer options per menu.  
Number options sequentially and do not skip numbers. List “transfer to operator” last.  
Use consistent digits for options, such as 1 for Yes, 2 for No, and 0 for the operator.  
State the option before the digit. For example, say, “For account information, press 1,”  
instead of “Press 1 for account information.”  
Draw a map of your arrangement to avoid “dead ends” or endless loops.  
Take advantage of Caller ID and DNIS to route calls to suitable menus.  
Keep recordings short (under 60 seconds) and do not use jargon.  
Give the most frequently requested information in the first ten seconds, without requiring  
the caller to press a digit.  
Make sure the recordings are clear and the voice is consistent from prompt to prompt.  
Avoid heavy regional accents.  
Do not repeat the main greeting on any other level.  
Make seasonal changes when necessary, but keep menu options the same (callers get  
used to them).  
Include an option for overriding the primary language. For example, say, “For English,  
press 1. Para Español, empuje 2.”  
Test your application any time you make a change. Listen to your prompts periodically.  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page 15  
         
Voice Mail Administration  
Creating Custom Audiotex Recordings  
Creating Custom Audiotex Recordings  
See “Audiotex Recording Tips” on page 15 for tips when creating recordings.  
To create a custom audiotex recording:  
1. Access the administrator mailbox. See page 10.  
2. Press 3 or say “Options” for recording options.  
3. Press 1 or say “Custom” to make a recording.  
4. When prompted, say or type the recording number (001–500).  
5. If no recording exists, go to the next step.  
If a standard (non-ASR) recording already exists, it is played. You then have the  
following options:  
Press 1 or say “Standard” to record a standard (non-ASR) greeting.  
Press 2 or say “Copy” to copy the standard (non-ASR) greeting.  
Press 3 or say “Speech Recognition” to record an ASR greeting.  
6. When prompted, record the greeting or message, and then press #. While you are  
recording, you can:  
Press 2 to pause while recording. (Press # or say “Continue” to continue.)  
Press 3 to erase and re-record your message.  
If you exceed the maximum allotted time for recording length, you are notified and  
allowed to re-record or save the recording.  
If the voice processing system computer disk is full, a prompt notifies you that it cannot  
accept the recording. Hang up and try again later.  
7. When finished recording, select one of the following options:  
Press 1 or say “Replay” to replay the message.  
Press 2 or say “Append” to add to the message.  
Press 3 or say “Erase” to erase and re-record the message.  
Press # or say “Accept” or to accept.  
8. To create an ASR recording, choose one of the following options:  
Press 1 or say “Copy” to copy the standard (non-ASR) greeting.  
Press 3 or say “Speech Recognition” to record an ASR greeting.  
9. When finished, select one of the following options:  
Press 1 or say “Replay” to replay the message.  
Press 2 or say “Append to add to the message.  
Press 3 or say “Erase to erase and re-record the message.  
Press # or say “Accept” to accept the recording.  
Page 16  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
   
Voice Mail Administration  
Assigning Audiotex Recordings to System Extension Numbers  
Assigning Audiotex Recordings to System Extension Numbers  
You can assign audiotex recordings to system extension numbers. For example, if users dial  
extension 2000 to reach voice mail, you can assign new audiotex recordings to extension 2000  
to change the recordings that users hear when they connect to the voice mail system.  
If you assign a recording to an application with a list of several recordings, you can only change  
the first entry in the list. You must use DB Programming to change a list of recordings. Contact  
your system administrator for more information.  
To assign custom audiotex recordings to specific application extension numbers:  
1. Access the administrator mailbox. See page 10.  
2. Press 3 or say “Options” for recording options.  
3. Press 2 or say “Select” to select a recording.  
4. When prompted, say or enter the extension number of the application to be  
programmed. (For example, if users dial 2000 to reach voice mail, enter 2000 to assign  
the voice mail greeting.)  
5. Do one of the following to select the mode for the recording:  
Press 1 or say “Day” for day mode.  
Press 2 or say “Night” for night mode.  
6. Enter or say the recording number (001–500). If a recording already exists, it is played.  
You have the following options:  
Press # or say “Yes” to accept the recording.  
Press or say “No” to go back to step 4.  
*
If no recording exists, the system informs you but assigns the recording number to the  
application.  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page 17  
     
Voice Mail Administration  
Fax Import Feature  
Fax Import Feature  
If your voice mail system has fax enabled, you can use your voice mail administrator’s mailbox  
to import fax documents. Imported documents can then be requested by callers who use a Call  
Routing Announcement (CRA) application programmed to provide the Fax-On-Demand service.  
You should you re-record system prompt number 672 (see “Default ASR and Non-  
ASR Voice Prompts” on page 24) to let callers requesting faxes know what the  
valid time window is for fax requests, and when they should expect the fax to be  
NOTE  
delivered if their request falls outside of the valid time window.  
To import a fax document:  
1. Using a fax machine, after you obtain dial tone, dial the voice mail access number.  
2. Access the administrator mailbox. See page 10.  
3. Press 4 or say “import fax” to select the Import Fax option. (If the system does not have  
a fax license, this option is not accepted.) The system may prompt you with one of the  
following messages. If not, continue to step 4.  
All system fax ports are busy: Hang up and try again later.  
The system already contains the maximum number of fax documents  
allowed: Until one or more fax documents are deleted from the system, there is no  
room for additional documents.  
The system does not have enough disk space to import any more  
documents: Until one or more fax documents are deleted from the system, there is  
no room for additional documents.  
The system currently is at or above the Maximum Fax Library Size: Until one  
or more fax documents are deleted from the system, there is no room for additional  
documents. By default, the Maximum Fax Library Size field is set to 0 in DB  
Programming. Contact your system administrator for more information.  
4. When prompted, say or enter the fax document number. One of the following occurs  
when you enter the number:  
If the document number does not already exist, the system asks you to verify the  
number. Press # or say “Yes” if the number is correct, or press 3 or say “Re-Enter”  
to re-renter the number.  
If the document number already exists, the system asks if you want to replace it.  
Press # or say “Yes” to replace the document and go to the next step, or press 3 or  
say “Re-enter” to re-enter the number.  
If you did not enter a valid number, you are prompted to enter a new number.  
5. When prompted, press the Start button on the fax machine. One of the following may  
occur:  
If the system cannot communicate with your fax machine, check that it is working  
properly and say “Continue” or press # to try again. Return to step 4.  
If the system runs out of disk space while importing the document or if the  
document will cause the system to exceed the Maximum Fax Library Size, you  
cannot import this document until one or more fax documents have been deleted  
from the system to create disk space. Press # or say “Cancel” to return to step 4.  
6. When the fax transmission is complete, the system tells you that the document was  
received. Press # or say “Continue” to continue importing documents or hang up to exit.  
Page 18  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
     
Voice Mail Administration  
Alarms  
Alarms  
Alarms are generated on endpoints as the result of continuous self-diagnostics run within the  
system and are a basic indicator that there is a problem or potential problem with the system.  
The severity and type of alarm determines the corrective action necessary to resolve the  
problem.  
To allow you to monitor multiple nodes, the system provides both system alarms, which includes  
voice processing alarms, and network-wide alarms. See Table 1 on page 20 for the complete list  
of voice processing alarms.  
Voice Processing Alarms  
On the Mitel 5000 platform, the following voice processing alarms are generated:  
Minor Voice Processing alarms (020–039): These alarms indicate a voice processing  
problem that usually require calling service personnel.  
Even when a voice processing alarm has been registered, the system may  
still function correctly.  
NOTE  
Major Voice Processing alarms (200–224): These alarms indicate a voice processing  
problem that require calling service personnel.  
The system Alarm Reporting feature detects equipment failures. If there is a system failure that  
affects service, a major alarm appears at all affected endpoints. When a minor equipment failure  
occurs, a minor alarm is generated and appears on the primary attendant’s display and, if  
enabled, at your administrator endpoint. When a Voice Mail alarm is in effect, the telephone  
system may be functioning properly, but the voice processing system may be inoperative.  
Responding to Alarms  
A major alarm requires you to contact service personnel, while a minor alarm may or may not  
require you to contact service personnel in addition to clearing the alarm.  
To respond to a major alarm:  
Contact service personnel for the major voice processing alarms #200-224. An  
equipment failure has occurred.  
To respond to a minor alarm:  
1. When a minor alarm indication appears, write down the alarm information.  
2. While on-hook, clear the alarm as described in “Clearing Alarms” on page 20. SYSTEM  
(or NETWORK) ALARM CLEARED appears.  
3. Take the appropriate action as indicated in Table 1 on page 20.  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page 19  
         
Voice Mail Administration  
Clearing Alarms  
Clearing Alarms  
You can clear a network-wide alarm on the local node only or on every node in the network. To  
clear an alarm, you can use either the administrator feature codes or menu buttons.  
To use the feature codes to clear alarms:  
Dial one of the following feature codes to clear the alarm:  
Clear Network Alarm (9851): This feature code clears network-wide alarms on  
every node in the network, but it does not affect system alarms. The Clear Network  
Alarm feature code may be entered on any node in the network, but the Send  
Network Alarms flag must be set for you to clear alarms on other nodes in the  
network.  
Clear System Alarm (9850): This feature code clears all local and network-wide  
system alarm displays on your node.  
After you enter the feature code, SYSTEM (or NETWORK) ALARM CLEARED appears,  
and the highest priority alarm is cleared. If applicable, enter the feature code again to  
clear the next alarm in the queue (only one alarm is cleared at a time).  
To use menu buttons to clear alarms:  
Do one of the following:  
Press the CLEAR ALL ALARMS menu button to clear all alarms. ALL ALARMS  
CLEARED appears, and the display returns to the idle menu.  
Press the CLEAR ALARM menu button to clear the currently displayed alarm.  
SYSTEM (or NETWORK) ALARM CLEARED appears, and the display shows the  
next highest priority, if applicable. If there are no more alarms, the display returns  
to the idle menu.  
Table 1. Minor Voice Processing Alarms  
Alarm Text  
Description and Action Required  
SYS ALARM #20  
CHECK PRINTER  
The printer is not functioning properly.  
Check that the cable and the power cord are connected, and that it has paper and  
toner.  
SYS ALARM #21  
V-MAIL 80% FULL  
The external voice mail disk space is 80 percent full. If it reaches 100 percent, Voice  
Mail cannot accept any messages until disk space is made available.  
Contact service personnel.  
SYS ALARM #22  
V-MAIL 100% FULL  
100 percent of the external voice mail disk space is in use. Voice mail cannot accept  
any messages until disk space is made available.  
Contact service personnel.  
SYS ALARM #23  
SMDR 80% FULL  
The SMDR disk space on the external voice processing system is 80 percent full. If it  
reaches 100 percent before the SMDR information is cleared, no further SMDR  
recording will be possible.  
Contact service personnel.  
SYS ALARM #24  
SMDR 100% FULL  
100 percent of the SMDR disk space on the external voice processing system is in  
use. No further SMDR recording is possible.  
Contact service personnel.  
SYS ALARM #32  
INSUF BAND  
The IP Network does not have enough bandwidth to support the IP call that is  
currently connected to the extension. If this alarm is generated frequently, it could  
indicate a network problem that requires the attention of your network administrator.  
Page 20  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
       
Reference  
Troubleshooting Tips  
Troubleshooting Tips  
The following sections include information to help you troubleshoot problems:  
System Administrator and Provider Information  
Because this guide covers voice mail administration features only, you may find that you need  
additional assistance from your system administrator for issues such as creating new user  
accounts or changing system settings.  
Your system administrator may be onsite, or you may rely on your local provider (the company  
that installed your phone system and now services it) for system administration. All sales,  
service, and technical support are handled at the local level by your authorized Inter-Tel or Mitel  
provider. If you do not know the contact information for your local provider, use the “Strategic  
Partners & Resellers – Mitel Partner Locator” link at the top of the Mitel Web site  
Administrator Troubleshooting Tips  
Table 2 includes voice mail administrator troubleshooting tips.  
Table 2. Administrator Troubleshooting Tips  
Problem  
Possible Solution  
I do not know the administrator mailbox  
number or password.  
You must contact your system administrator for  
the mailbox number and password. For more  
information, contact your system administrator or  
local authorized provider. See “System  
One of our employees has left the  
company, and I need to change the  
mailbox password so I can delete  
messages, change settings, and so on.  
I cannot set up a new voice mail  
subscriber mailbox.  
Your system administrator must create the new  
account. For more information, contact your  
system administrator or local authorized provider.  
I need to change the voice mail system  
time.  
Your system administrator must change the voice  
mail system time. For more information, contact  
your system administrator or local authorized  
I need new voice mail system greetings  
for day and night mode, vacations, and  
so on.  
You can record new audiotex recordings for each  
greeting that you want to use. See “Creating  
I have recorded new audiotex  
recordings, but I do not know how to  
assign them to our voice mail  
application.  
Page 22  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
           
Reference  
Custom Audiotex Recordings Programming Planning Sheet  
Table 2. Administrator Troubleshooting Tips (Continued)  
Problem  
Possible Solution  
I have several voice messages in my  
inbox. Is there a way to delete all of the  
messages at once?  
You must delete voice messages one at a time.  
Can I set the number of rings before  
calls go to voice mail?  
Your system administrator must program this  
feature. For more information, contact your  
system administrator or local authorized provider.  
Custom Audiotex Recordings Programming Planning Sheet  
If you customize audiotex recordings, you can use Table 3 to record the text. For further  
.
Table 3. Audiotex Recordings  
Recording #  
Example  
Text  
Where Used (Ext. #)  
Thank you for calling XYZ Company. All of our representatives  
are busy right now. Please hold.  
Ext.2011 (Hunt Group  
Overflow Station)  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page 23  
       
Reference  
Default ASR and Non-ASR Voice Prompts  
Default ASR and Non-ASR Voice Prompts  
Table 4 shows all of the U.S. English default system voice prompts for ASR- and non ASR-  
enabled systems. Prompts designated by an asterisk ( ) cannot be re-recorded.  
*
Table 4. Voice Prompts: Non-ASR and ASR  
Prompt  
ID  
Content (Non-ASR)  
Content (ASR)  
001  
002  
003  
To leave a message, please enter a mailbox num- To leave a message, please say or enter a mail-  
ber.  
box number.  
For the directory, press pound (or hash in Euro-  
pean systems).  
For the directory, say “Directory” or press pound  
(or hash).  
To reach an operator, press zero.  
To reach an operator, say “Operator” or press  
zero.  
004  
005  
006  
007  
I’m sorry...  
N/A  
N/A  
N/A  
...is not available.  
The number entered is not valid.  
Using the keys on your telephone, please spell  
the name of the person, then press pound (or  
Please say the name of the person you are trying  
to reach. Otherwise, using the keys on your tele-  
hash). For the letter Q, press seven. For the letter phone, please spell the last name of the person,  
Z, press nine. To advance to the next character, then press pound (or hash). For the letter Q,  
please wait for two seconds or press another key. press seven. For the letter Z, press nine. To  
To exit the directory, press star.  
advance to the next character, please wait for two  
seconds or press another key. To exit the direc-  
tory, press star.  
008  
009  
010  
To exit the directory, press star.  
Mailbox number...  
To exit the directory, say “Cancel” or press star.  
N/A  
If this is correct, press pound (or hash).  
If this is correct, say “Yes” or press pound (or  
hash).  
011  
012  
For the previous name in the directory, press one. For the previous name, say “Previous” or press  
one.  
To hear additional information, press two.  
To hear additional information, say “More” or  
press two.  
013  
014  
015  
016  
017  
018  
019  
To hear the next directory name, press three.  
To spell a new name, press four.  
Extension number...  
To hear the next name, say “Next” or press three  
To spell a new name, say “New” or press four.  
N/A  
Not used  
Not used  
N/A  
...is not a valid choice.  
Please try again.  
N/A  
After the tone, please record your message.  
When finished, you may hang up to deliver the  
message or press pound (or hash) for more  
options.  
N/A  
020  
Message delivered.  
N/A  
Page 24  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
         
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
021  
022  
To replay, press one.  
To replay, say “Replay” or press one.  
To erase and re-record, press three.  
To erase and re-record, say “Erase” or press  
three.  
023  
To append this recording, press two.  
To append this recording, say “Append” or press  
two.  
024  
025  
To accept, press pound (or hash).  
To accept, say “Accept” or press pound (or hash).  
Please record after the tone. To end, press pound N/A  
(or hash).  
026  
027  
028  
029  
Recording erased.  
N/A  
N/A  
N/A  
Recording stopped.  
Please begin speaking after the tone.  
Message play stopped. To continue, press pound  
(or hash).  
Message play stopped. To continue, say  
“Resume” or press pound (or hash).  
030  
Enter the destination mailbox or group list num-  
ber.  
Say or enter the destination mailbox or group list  
number.  
031  
032  
Logon canceled.  
N/A  
Enter your password. Then press pound (or  
hash).  
Say or enter your password.  
033  
There have been three invalid attempts to log on  
to your mailbox.  
N/A  
034  
035  
036  
Invalid password.  
N/A  
N/A  
N/A  
Thank you for calling. Good-bye.  
To access mailbox features, you must change  
your system-assigned password.  
037  
038  
039  
You have not finished setting up your mailbox.  
Subscriber access denied.  
N/A  
N/A  
N/A  
Because this is the first time you are entering  
your mailbox, you must record your name for the  
company directory.  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page 25  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
040  
Since you are entering your mailbox for the first  
time, you should be aware of a few standard fea-  
tures. To cancel an option you have accessed  
and return to the previous menu, press star. To  
accept your recording or dialing sequence, or to  
advance to your next message, press pound (or  
hash). For help, you may press zero at any time  
you are at a menu and the system will replay the  
current menu and or give you additional informa-  
tion. Certain mailbox features such as remote  
messaging are available only if authorized by  
your System Administrator. Your mailbox is now  
fully set up.  
Since you are entering your mailbox for the first  
time, you should be aware of a few standard fea-  
tures. To cancel an option you have accessed  
and return to the previous menu, say “Cancel” or  
press star. To accept your recording or dialing  
sequence, or to advance to your next message,  
say “Accept” or press pound (or hash). For help,  
say “Help” or press zero to replay the current  
menu and/or give you additional information. Cer-  
tain mailbox features such as remote messaging  
are available only if authorized by your System  
Administrator. Your mailbox is now fully set up.  
041  
042  
Your password may be up to 12 digits.  
N/A  
Enter your new password, then press pound (or  
hash). If you don’t want a password, press pound  
(or hash) now.  
Say or enter your new password. If you don’t  
want a password, say “Skip” or press pound (or  
hash).  
043  
044  
045  
Your new password is…  
N/A  
N/A  
The number entered is too long.  
To accept this entry, press pound (or hash).  
To accept this entry, say “Accept” or press pound  
(or hash).  
046  
To erase and re-enter, press three.  
To erase and re-enter, say “Re-enter” or press  
three.  
047  
048  
049  
Password erased.  
Password saved.  
N/A  
N/A  
N/A  
Your mailbox is full and cannot receive any new  
messages. Please delete old messages.  
050 - 051 Not used  
Not used  
N/A  
052  
Your mailbox is almost full. Please delete any  
messages you no longer need so new messages  
may arrive.  
053  
054  
055  
056  
057  
058  
059  
060  
You have...  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
You have one new message.  
...new messages.  
...of which is priority.  
You have no new messages.  
You have one saved message.  
...saved messages.  
Remote messaging is currently enabled.  
Page 26  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
061  
To listen to new messages, press one.  
To listen to new messages, say “New” or press  
one.  
062  
063  
To record a message, press two.  
To record a message, say “Record” or press two.  
To listen to saved messages, press three.  
To listen to saved messages, say “Saved” or  
press three.  
064  
065  
066  
067  
068  
069  
070  
071  
For personal options, press four.  
To setup remote messaging, press five.  
For your primary setup, press one.  
For your alternate setup, press two.  
For personal options, say “Personal” or press  
four.  
To setup remote messaging, say “Remote” or  
press five.  
For your primary setup, say “Primary” or press  
one.  
For your alternate setup, say “Alternate” or press  
two.  
If this is the correct destination, press pound (or  
hash).  
If this is the correct destination, say “Yes” or  
press pound (or hash).  
To send this message now, press pound (or  
hash).  
To send this message now, say “Send” or press  
pound (or hash).  
For special delivery options, press nine.  
For special delivery options, say “Options” or  
press nine.  
To return to the previous menu, press star.  
To return to the previous menu, say “Cancel” or  
press star.  
072  
073  
Message canceled.  
N/A  
To mark this message private, press one.  
To mark this message private, say “Private” or  
press one.  
074  
075  
To mark this message for certified delivery, press  
two.  
To mark this message for certified delivery, say  
“Certified” or press two.  
To mark this message priority, press three.  
To mark this message priority, say “Priority” or  
press three.  
076  
077  
078  
079  
Message marked private.  
Message marked certified.  
Message marked priority.  
N/A  
N/A  
N/A  
To send this message to additional mailboxes,  
press pound (or hash).  
To send this message to additional mailboxes,  
say “Yes” or press pound (or hash).  
080  
To rewind your message or recording, press one.  
To rewind your message or recording, say  
“Backup” or press one.  
081  
082  
To pause at any time, press two.  
To pause at any time, say “Pause” or press two.  
To fast forward your message or recording, press  
three.  
To fast forward your message or recording say  
“Forward” or press three.  
083  
To lower the volume, press four.  
To lower the volume, say “Lower” or press four.  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page 27  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
084  
085  
086  
To raise the volume, press six.  
To raise the volume, say “Higher” or press six.  
To save this message, say “Save” or press seven.  
To save this message, press seven.  
To delete this message, press nine.  
To delete this message, say “Delete Message” or  
press nine.  
087  
088  
089  
090  
091  
092  
093  
To skip to the end of your message or recording,  
press pound (or hash).  
To skip to the end of your message or recording,  
say “Skip” or press pound (or hash).  
To return to the main menu, press star.  
To return to the main menu, say “Cancel” or press  
star.  
To reply to this message, press two.  
To reply to this message, say “Reply” or press  
two.  
To forward a copy of this message to another  
destination, press three.  
To forward a copy of this message to another  
destination, say “Forward” or press three.  
To replay the previous message, press four.  
To replay the message envelope, press five.  
To listen to your next message, press six.  
To replay the previous message, say “Previous”  
or press four.  
To replay the message envelope, say “Envelope”  
or press five.  
To listen to your next message, say “Next” or  
press six.  
094  
095  
096  
097  
098  
099  
100  
101  
102  
103  
104*  
105  
106  
107  
There are no previous messages.  
Message saved.  
Message deleted.  
There are no further messages.  
Message received...  
...at...  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
...from...  
...totaling...  
...minutes...  
...minute...  
...seconds...  
...second...  
Message received from an outside caller.  
To record an introduction with a copy of this mes-  
sage, press one.  
To record an introduction with a copy of this mes-  
sage, say “Record” or press one.  
108  
109  
To change your personal greeting, press one.  
To change your personal greeting, say “Greeting”  
or press one.  
To change your name in the directory, press two.  
To change your name in the directory, say  
“Name” or press two.  
Page 28  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
110  
111  
112  
113  
114  
115  
116  
To change your password, press three.  
To change your message envelope, press four.  
To replay the message, press one.  
To change your password, say “Password” or  
press three.  
To change your message envelope, say “Enve-  
lope” or press four.  
To replay the message, say “Replay” or press  
one.  
To select your primary greeting, press one.  
To select your alternate greeting, press two.  
To select the system greeting, press three.  
To select your primary greeting, say “Primary” or  
press one.  
To select your alternate greeting, say “Alternate”  
or press two.  
To select the system greeting, say “System” or  
press three.  
After the tone, please record your greeting, then  
press pound (or hash).  
N/A  
117  
118  
Greeting saved.  
N/A  
N/A  
After the tone, please record your name, then  
press pound (or hash).  
119  
120  
Name saved.  
N/A  
N/A  
Your message envelope is currently set to  
return...  
121  
122  
123  
124*  
125  
126  
...all information.  
N/A  
N/A  
N/A  
N/A  
N/A  
...time and date...  
...message source...  
...and...  
...message length...  
To turn on all envelope options, press four.  
To turn on all envelope options, say “All Options”  
or press four.  
127  
128  
129  
130  
131  
132  
133  
134*  
135*  
For message source, press two.  
For message length, press three.  
This option is now off.  
For message source, say “Source” or press two.  
For message length, say “Length” or press three.  
N/A  
This option is now on.  
N/A  
For time and date, press one.  
Your message envelope will play all options.  
...is turned on to call you at...  
AM  
For time and date, say “Time, Date” or press one.  
N/A  
N/A  
N/A  
N/A  
PM  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page 29  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
136  
137  
...Extension ID number...  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
...Every day.  
138  
...Monday through Friday.  
139*  
140*  
141*  
142*  
143*  
144*  
145*  
146  
Sunday  
Monday  
Tuesday  
Wednesday  
Thursday  
Friday  
Saturday  
To turn this number on or off, press one.  
To turn this number on or off, say “Change” or  
press one.  
147  
To change the phone number, press two.  
To change the phone number, say “Number” or  
press two.  
148  
149  
To change times of day, press two.  
To change times of day, say “Time” or press two.  
To change days of the week, press three.  
To change days of the week, say “Days” or press  
three.  
150  
151  
For pager notification, press one.  
For pager notification, say “Pager” or press one.  
For personal phone notification, press two.  
For personal phone notification, say “Personal” or  
press two.  
152  
For notification of all new messages, press one.  
For priority-only, press two.  
For notification of all new messages, say “All  
Messages” or press one.  
153  
154  
For priority-only, say “Priority” or press two.  
Please enter the destination telephone number  
and wait for further instructions.  
Please say or enter the destination telephone  
number and wait for further instructions.  
155  
156  
157  
158  
The new number is...  
N/A  
Please enter the start time.  
Please enter the stop time.  
Please say or enter the start time.  
Please say or enter the stop time.  
N/A  
I’m sorry. You must program a telephone number  
first.  
159  
160  
161  
Invalid time.  
N/A  
For AM, press one.  
For AM, say “AM” or press one.  
N/A  
Please select the days of the week on which you  
wish to be notified.  
162  
Not used  
Not used  
Page 30  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
163  
Please enter your mailbox number.  
Today  
Please say or enter your mailbox number.  
164  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
165  
Yesterday  
January  
February  
March  
166*  
167*  
168*  
169*  
170*  
171*  
172*  
173*  
174*  
175*  
176*  
177*  
178*  
179*  
180*  
181*  
182*  
183*  
184*  
185*  
186*  
187*  
188*  
189*  
190*  
191*  
192*  
193*  
194*  
April  
May  
June  
July  
August  
September  
October  
November  
December  
First  
Second  
Third  
Fourth  
Fifth  
Sixth  
Seventh  
Eighth  
Ninth  
Tenth  
Eleventh  
Twelfth  
Thirteenth  
Fourteenth  
Fifteenth  
Sixteenth  
Seventeenth  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page 31  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
195*  
196*  
197*  
198*  
199*  
200*  
201*  
202*  
203*  
204*  
205*  
206*  
207*  
208*  
209  
Eighteenth  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
Nineteenth  
Twentieth  
Twenty-first  
Twenty-second  
Twenty-third  
Twenty-fourth  
Twenty-fifth  
Twenty-sixth  
Twenty-seventh  
Twenty-eighth  
Twenty-ninth  
Thirtieth  
Thirty-first  
...the Voice Mail system.  
The system is set to notify you between...  
...is turned off.  
210  
211  
212  
...is turned on to call your pager at...  
...with all new messages.  
...with all priority messages.  
...starting at...  
213  
214  
215  
216  
...ending at...  
217  
For mailbox and group list maintenance, press  
two.  
For mailbox and group list maintenance, say  
“Mailbox Maintenance” or press two.  
218  
219  
220  
To send a message to all subscribers, press one.  
To make a custom recording, press one.  
To select a custom recording, press two.  
To send a message to all subscribers, say  
“Broadcast Message” or press one.  
To make a custom recording, say “Custom” or  
press one.  
To select a custom recording, say “Select” or  
press two.  
221  
222  
223  
Not used  
Not used  
N/A  
Please enter the recording number.  
After the tone, please record. Then press pound  
(or hash).  
N/A  
Page 32  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
224  
225  
Recording saved.  
N/A  
To continue recording, press pound (or hash).  
To continue recording, say “Continue” or press  
pound (or hash).  
226  
227  
228  
229  
230  
Not used  
Not used  
You have no saved messages.  
To spell the first name, press five.  
To spell the last name, press five.  
N/A  
To search by first name, say “First” or press five.  
To search by last name, say “Last” or press five.  
Using the keys on your telephone, please spell  
the first name of the person. Then press pound  
(or hash). For the letter Q, press seven. For the  
letter Z, press nine.  
Please say the first name of the person you are  
trying to reach. Otherwise, using the keys on your  
telephone, please spell the first name of the per-  
son, then press pound (or hash). For the letter Q,  
press seven. For the letter Z, press nine.  
231  
232  
233  
234  
235  
236  
237  
238  
No message left.  
N/A  
...last...  
N/A  
...an outside caller at...  
N/A  
Message was sent from...  
This matches the mailbox of...  
...an unknown caller.  
N/A  
N/A  
N/A  
To turn off the envelope, press five.  
To accept the changes, press pound (or hash).  
To turn off the envelope, say “None” or press five.  
To accept the changes, say “Accept” or press  
pound (or hash).  
239  
240  
The envelope is turned off.  
N/A  
Please enter the application extension number.  
Please say or enter the application extension  
number.  
241  
242  
To select a day recording, press one.  
To select a night recording, press two.  
To select a day recording, say “Day” or press one.  
To select a night recording, say “Night” or press  
two.  
243  
If this is the correct recording, press pound (or  
hash).  
If this is the correct recording, say “Yes” or press  
pound (or hash).  
244  
245  
246  
Warning, no recording has been made.  
Invalid application entered.  
N/A  
N/A  
...is not a valid recording number.  
N/A  
247 - 252 Not used  
Not used  
253  
This is a return receipt verifying the message sent N/A  
has been heard.  
254  
I’m sorry. Private messages cannot be forwarded. N/A  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page 33  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
255  
256  
This is the message center calling for...  
N/A  
If you are the correct person, press pound (or  
hash).  
If you are the correct person, say “Yes” or press  
pound (or hash).  
257*  
258*  
259*  
260*  
261*  
262*  
263*  
264*  
265*  
266*  
267*  
268*  
269*  
270*  
271*  
272*  
273*  
274*  
275*  
276*  
277*  
278*  
279*  
280*  
281*  
282*  
283*  
284*  
285  
...One  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
...Two  
...Three  
...Four  
...Five  
...Six  
...Seven  
...Eight  
...Nine  
...Ten  
...Eleven  
...Twelve  
...Thirteen  
...Fourteen  
...Fifteen  
...Sixteen  
...Seventeen  
...Eighteen  
...Nineteen  
...Twenty  
...Thirty  
...Forty  
...Fifty  
...Sixty  
...Seventy  
...Eighty  
...Ninety  
...Hundred  
This mailbox is currently full and cannot receive  
new messages.  
Page 34  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
286*  
287  
288  
289  
290  
Oh  
N/A  
...of which are priority.  
Priority message received...  
Otherwise, press star.  
N/A  
N/A  
Otherwise, say “No” or press star.  
When you are finished entering mailbox numbers, N/A  
press pound (or hash).  
291  
292  
293  
294  
295  
296  
297  
298  
299  
300  
Otherwise, press pound (or hash).  
For PM, press two.  
Otherwise, say “Send” or press pound (or hash).  
For PM, say “PM” or press two.  
For Sunday, press one.  
For Sunday, say “Sunday” or press one.  
For Monday, say “Monday” or press two.  
For Tuesday, say “Tuesday” or press three.  
For Wednesday, say “Wednesday” or press four.  
For Thursday, say “Thursday” or press five.  
For Friday, say “Friday” or press six.  
For Monday, press two.  
For Tuesday, press three.  
For Wednesday, press four.  
For Thursday, press five.  
For Friday, press six.  
For Saturday, press seven.  
For Monday through Friday service, press one.  
For Saturday, say “Saturday” or press seven.  
For Monday through Friday service, say “Week-  
days” or press one.  
301  
For all the days of the week, press two.  
For all the days of the week, say “Days” or press  
two.  
302*  
303  
304  
305  
Thousand  
N/A  
N/A  
N/A  
N/A  
The hard disk is...  
...percent full.  
I’m sorry. The system is full and cannot record  
any messages.  
306*  
307  
308  
309  
310  
311  
Zero  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
pound (or hash)  
star  
Group list number...  
Please speak louder.  
You have recorded for the maximum time permit-  
ted.  
312  
313  
314  
Not used  
Not used  
N/A  
Resuming playback.  
You have one priority message.  
N/A  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page 35  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
315  
Use two digits for the hour and two digits for the  
minutes.  
N/A  
316 - 317 Not used  
Not used  
N/A  
318  
319  
You have chosen not to have a password.  
I’m sorry. This mailbox is currently in use and  
cannot be accessed. Please try again later.  
N/A  
320  
321  
Not used  
Not used  
N/A  
If you are calling from a rotary-type telephone,  
please stay on the line and your call will be  
answered.  
322  
You can not reply to a system sent message.  
N/A  
323 - 324 Not used  
Not used  
N/A  
325  
326  
Please select the days of the week.  
To select individual week days, press three.  
To select individual week days, say “Day” or  
press three.  
327  
328  
329  
330  
Service is set for Monday through Friday.  
Service is set for each day of the week.  
Recording canceled.  
N/A  
N/A  
N/A  
N/A  
The system was busy and could not deliver mes-  
sage notification at the specified time.  
331  
The system was unable to deliver message notifi- N/A  
cation due to a programming error.  
332  
333  
334  
335  
336  
Extension ID...  
N/A  
N/A  
N/A  
N/A  
...the operator.  
...the operator...  
Remote Messaging will call...  
To change a cascade level, press one.  
To change a cascade level, say “Level” or press  
one.  
337  
338  
To select a message notification category, press  
four.  
To select a message notification category, say  
“Category” or press four.  
Please enter the cascade level you wish to pro-  
gram.  
Please enter the cascade level you wish to pro-  
gram. Say or enter one through nine using the  
keys on your telephone.  
339  
340  
...with a pager number of...  
N/A  
To change the pager dial string, press three.  
To change the pager dial string, say “Pager” or  
press three.  
Page 36  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
341  
342  
To call an internal extension, press one.  
To call an outside number, press two.  
Not used  
To call an internal extension, say “Internal” or  
press one.  
To call an outside number, say “Outside” or press  
two.  
343  
344  
Not used  
Please enter the digits for your digital pager and  
wait for further instructions.  
Please say or enter the digits for your digital  
pager and wait for further instructions.  
345  
346  
347  
348  
349  
350  
351  
352  
353  
354  
355  
356  
The new pager number is...  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
Mailbox Number  
New Message Count  
Pause  
You must program a telephone number first.  
You have chosen not to have a pager number.  
Cascade Level...  
You did not enter a valid document number.  
This document is currently unavailable.  
... is not a valid document number.  
You have already selected that document.  
To cancel this message, press star.  
To cancel this message, say “Cancel” or press  
star.  
357  
358  
You have selected the maximum number of docu- N/A  
ments allowed.  
To send your fax, press pound (or hash).  
To send your fax, say “Send” or press pound (or  
hash).  
359  
360  
361  
You have selected one document.  
N/A  
You haven’t selected any documents yet.  
N/A  
You may select one more document during this  
call.  
N/A  
362  
363  
364  
365  
You may select up to...  
N/A  
N/A  
N/A  
N/A  
... more documents during this call.  
Selections canceled.  
The number that will appear on your fax cover  
sheet is...  
366  
You have chosen not to have your extension  
appear on your cover sheet.  
N/A  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page 37  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
367  
368  
369  
If you would like to have your fax delivered in the  
future, press pound (or hash).  
If you would like to have your fax delivered in the  
future, say “Delay” or press pound (or hash).  
To re-enter the number, press three.  
To re-enter the number, say “Re-enter” or press  
three.  
If you wish to have your extension appear on  
your cover sheet, enter the extension followed by  
pound (or hash).  
If you wish to have your extension appear on  
your cover sheet, say or enter the extension then  
say or press pound (or hash).  
370  
If you are calling from your fax machine, press  
one.  
If you are calling from your fax machine, say  
Yes” or press one.  
371  
372  
373  
374  
375  
376  
Press the start button on your fax machine now.  
All of our fax lines are currently busy.  
Please try again later.  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
Your fax will be delivered to...  
Your fax will be delivered shortly.  
I am unable to communicate with your fax  
machine. Please make sure it is operating prop-  
erly and try again.  
377  
(For U.S. systems) Please enter the 10 digit tele-  
phone number of your fax machine, including  
area code.  
(For European systems) Please enter the tele-  
phone number of your fax machine, including  
your national dialing code if required.  
(For U.S. systems) Please say or enter the 10  
digit fax number, including area code.  
(For European systems) Please say or enter the  
telephone number of your fax machine, including  
your national dialing code if required.  
378  
The number you enter may be up to twenty digits  
in length.  
N/A  
379  
380  
381  
Your fax is scheduled to be delivered at...  
Please enter a document number.  
N/A  
Please say or enter the document number.  
When you have finished importing documents,  
press star.  
When you are done importing documents, say  
“Finished” or press star.  
382  
383  
384  
385  
Document number...  
N/A  
N/A  
N/A  
...is currently in use.  
...already exists.  
To replace this document, press pound (or hash).  
To replace this document, say “Replace” or press  
pound (or hash).  
386  
387  
Document received.  
N/A  
Press pound (or hash) to continue.  
Say “Continue” or press pound (or hash) to con-  
tinue.  
388  
To import a fax document, press four.  
To import a fax document, say “Import Fax” or  
press four.  
Page 38  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
389  
(For U.S. systems) If this is an international call,  
enter 011 followed by the country code and fax  
number. Then press pound.  
(For U.S. systems) If this is an international call,  
say or enter 011 followed by the country code and  
fax number. Then say or press pound/.  
(For European systems) If this is an international  
call, enter 00 code followed by your country code  
and your fax number. Then press hash.  
(For European systems) If this is an international  
call, say or enter 00 code followed by your coun-  
try code and your fax number. Then press hash.  
390  
391  
I’m sorry. I’m not allowed to dial that number.  
N/A  
N/A  
To receive your documents, please hang up and  
call from your fax machine.  
392  
393  
The system does not have enough disk space to  
import your document.  
N/A  
N/A  
The system is unable to import your document  
because it will exceed the Maximum Fax Library  
Size.  
394  
For recording options, press three.  
For recording options, say “Options” or press  
three.  
395  
396  
397  
398  
399  
400  
There are...  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
... calls ahead of you.  
Your call should be answered within...  
You have selected...  
...documents.  
Hello, you have reached the Mitel voice process-  
ing system.  
401  
402  
403  
404  
405  
406  
407  
408  
409  
Hello, you’ve reached the Mitel automated call  
handling system.  
N/A  
To change your message search order, press two. To change your message search order, say  
“Order” or press two.  
Your current message search order is first in first  
out.  
N/A  
Your current message search order is last in, first  
out.  
N/A  
To search for messages first in first out, press  
one.  
To search for messages first in first out, say “First  
In” or press one.  
To search for messages last in first out, press  
two.  
To search for messages last in first out, say “Last  
In” or press two.  
To change the search order for new messages,  
press one.  
To change the search order for new messages,  
say “New” or press one.  
To change the search order for saved messages,  
press two.  
To change the search order for saved messages,  
say “Saved” or press two.  
You have received a new message  
N/A  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page 39  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
410  
411  
412  
413  
You have received a new voice mail  
You have received a new e-mail  
You have received a new fax  
You have received…  
N/A  
N/A  
N/A  
N/A  
414 - 499 Not used  
Not used  
500  
501  
502  
503  
If you know your party’s extension number, enter  
it now.  
If you know your party’s extension, please say or  
enter it now.  
To leave a message, press one.  
To leave a message, say “Leave Message” or  
press one.  
To try another extension, press two.  
To try another extension, say “Extension” or press  
two.  
Please hold while your call is being transferred  
to...  
N/A  
504  
505  
506  
507  
Not used  
Not used  
To return to the menu, press two.  
Your fax is scheduled to be delivered on...  
To return to the menu, say “Menu” or press two.  
N/A  
N/A  
The system already contains the maximum num-  
ber of fax documents allowed.  
508  
509  
The system does not have enough disk space to  
import any more documents.  
N/A  
The system is currently at or above the Maximum N/A  
Fax Library Size.  
510  
511  
Levels one through nine are currently disabled.  
N/A  
N/A  
Your call will be answered in the order it was  
received.  
512  
513  
There is one call ahead of you.  
N/A  
To change your transfer method, press five.  
To change your transfer method, say “Transfer” or  
press five.  
514  
515  
516  
517  
Your current transfer method is unannounced.  
Your current transfer method is screened.  
Your current transfer method is announce only.  
To select unannounced transfers, press one.  
N/A  
N/A  
N/A  
To select unannounced transfers, say “Unan-  
nounced” or press one.  
518  
519  
For screened transfers, press two.  
For announce only, press three.  
For screened transfers, say “Screened” or press  
two.  
For announce only, say “Announce” or press  
three.  
Page 40  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
520  
521  
Who should I say is calling?  
N/A  
To replay the announcement, press one.  
To replay the announcement, say “Replay” or  
press one.  
522  
523  
524  
To send this call to Voice Mail, press two.  
To send this call to voice mail, say “Voice Mail” or  
press two.  
To forward this call to another extension, press  
three.  
To forward this call to another extension, say  
“Forward” or press three.  
To accept this call, press pound (or hash).  
To accept this call, say “Accept” or press pound  
(or hash).  
525  
526  
527  
528  
529  
To refuse this call, press star.  
You have a call from...  
To refuse this call, say “Refuse” or press star.  
N/A  
N/A  
N/A  
N/A  
To change the time and date, press five.  
The current time is...  
To accept the current time, press pound (or  
hash).  
530  
To enter a new time, use two digits for the hour  
and two digits for the minutes.  
N/A  
531  
532  
The current date is...  
N/A  
N/A  
To accept the current date, press pound (or  
hash).  
533  
To enter a new date, use two digits for the month, N/A  
two digits for the day, and two digits for the year.  
534  
535  
Invalid date.  
N/A  
Please enter the extension number.  
Please say or enter the extension number.  
Not used  
536 - 537 Not used  
538  
539  
540  
For system prompt replacement or reinstatement, For system prompt replacement or reinstatement,  
press six.  
say “Replacement” or press six.  
Please enter the number of the system prompt.  
Please say or enter the number of the system  
prompt.  
The system prompt has been replaced by the fol-  
lowing custom prompt...  
N/A  
541  
542  
The original system prompt is...  
N/A  
To replace this system prompt with a custom  
prompt, press three.  
To replace this system prompt with a custom  
prompt, say “Custom” or press three.  
543  
544  
...is not a valid system prompt number.  
N/A  
To delete the custom prompt and reinstate the  
system prompt, press nine.  
To delete the custom prompt and reinstate the  
system prompt, say “System” or press nine.  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page 41  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
545  
To replace this custom prompt with a new custom To replace this custom prompt with a new custom  
prompt, press three.  
prompt, say “New Prompt” or press three.  
546  
547  
548  
549  
You have no deleted messages.  
You have one deleted message.  
...deleted messages.  
N/A  
N/A  
N/A  
To recover deleted messages, press two.  
To recover deleted messages, say “Recover” or  
press two.  
550  
To recover this message, press seven.  
To recover this message, say “Recover” or press  
seven.  
551  
552  
Message recovered.  
N/A  
To purge this message, press nine.  
To purge this message, say “Purge” or press  
nine.  
553  
554  
Message purged.  
N/A  
To listen to deleted messages, press one.  
To listen to deleted messages, say “Listen” or  
press one.  
555  
556  
To recover all messages, press two.  
To purge all messages, press three.  
To recover all messages, say “Recover” or press  
two.  
To purge all messages, say “Purge” or press  
three.  
557  
558  
559  
560  
561  
562  
563  
...messages recovered.  
...messages purged.  
N/A  
N/A  
...message recovered.  
N/A  
...message purged.  
N/A  
For message options, press five.  
For more options, press nine.  
For message options, say “Options” or press five.  
For more options, say “More” or press nine.  
To change the fax destination number, press one. To change the fax destination number, say “Num-  
ber” or press one.  
564  
Please enter the extension number of your fax  
destination, followed by the pound (or hash) key.  
Please say or enter the extension number of your  
fax. Then say or press pound (or hash).  
565  
566  
567  
568  
569  
570  
Your fax destination is...  
N/A  
N/A  
N/A  
N/A  
N/A  
You have chosen not to have a fax destination.  
Invalid extension.  
Fax destination saved.  
Fax destination erased.  
To cancel unheard sent voice mail messages,  
press one.  
To cancel unheard sent voice mail messages, say  
“Unheard” or press one.  
Page 42  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
571  
572  
573  
574  
575  
All sent messages have been heard.  
Enter the destination mailbox.  
N/A  
Say or enter the destination mailbox.  
This mailbox has one unheard message.  
...unheard messages.  
N/A  
N/A  
To append to the message, press two.  
To append the message, say “Append” or press  
two.  
576  
577  
578  
To leave a Voice Mail message, press one.  
To make a return call, press two.  
To leave a Voice Mail message, say “Voice Mail”  
or press one.  
To make a return call, say “Call Back” or press  
two.  
Please hold while your call is being transferred to  
an outside number.  
N/A  
579  
580  
581  
582  
Enter the number of the remote mailbox.  
... followed by pound (or hash).  
…has just listened to the original message.  
This mailbox has...  
Say or enter the number of the remote mailbox.  
N/A  
N/A  
N/A  
583 - 586 Not used  
Not used  
587  
To hear the recipients, press three.  
To hear the recipients, say “Hear” or press three.  
588 - 591 Not used  
Not used  
N/A  
592  
593  
I’m sorry. I’m not allowed to dial that number.  
Message received from an outside number with  
no caller ID information.  
N/A  
594  
I’m sorry. I do not have valid Caller ID informa-  
tion.  
N/A  
595  
596  
…the network…  
N/A  
N/A  
Your call is being handled by the Mitel voice pro-  
cessing system.  
597  
598  
599  
600  
601  
602  
603  
604  
You have no new e-mails.  
... new e-mails  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
you have one new e-mail.  
...saved e-mails.  
You have one saved e-mail.  
You have no new faxes.  
... new faxes.  
You have one new fax.  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page 43  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
605  
606  
607  
608  
...saved faxes.  
N/A  
N/A  
N/A  
You have one saved fax.  
The system has not been properly configured.  
To listen to voice mails, press one.  
To listen to voice mails, say “Voice Mail” or press  
one.  
609  
610  
To listen to e-mails, press three.  
To listen to faxes, press six.  
To listen to e-mails, say “E-mail” or press three.  
To listen to Fax messages, say “Facsimile” or  
press six.  
611  
612  
613  
614  
You have no new messages.  
with the subject...  
N/A  
N/A  
N/A  
I’m sorry, you cannot delete this e-mail.  
To reply to all recipients, press one.  
To reply to all recipients, say “Everyone” or press  
one.  
615  
616  
617  
618  
To reply to just the sender, press two.  
To reply to just the sender, say “Sender” or press  
two.  
I’m sorry, this message was received from an  
unknown source.  
N/A  
Please enter the digits for the fax destination and  
wait for further instructions.  
N/A  
The system could not access your e-mail account N/A  
with the known password.  
619  
620  
621  
622  
623  
624  
...totalling  
N/A  
...pages  
N/A  
I’m sorry, you cannot delete this fax.  
For voice mails, press one.  
For e-mails, press two.  
For faxes, press three.  
N/A  
For voice mails, say “Voice Mail” or press one.  
For e-mails, say “E-mail” or press two.  
For faxes, say “Facsimile” or press three.  
625 - 629 Not used  
Not used  
N/A  
630  
631  
632  
voice mail  
e-mail  
Fax  
N/A  
N/A  
633 - 644 Not used  
Not used  
N/A  
645  
646  
647  
...flagged...  
...saved....  
N/A  
...answered...  
N/A  
Page 44  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
648  
649  
650  
651  
652  
653  
654  
655  
656  
657  
658  
659  
660  
661  
...recent...  
N/A  
...deleted...  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
…one page…  
...voice mails...  
...e-mails...  
...faxes...  
This message is marked...  
...flagged...  
...saved...  
...answered...  
...recent...  
...deleted...  
...with attachment...  
For your voice mail envelope, press one.  
For your voice mail envelope, say “Voice Mail” or  
press one.  
662  
663  
For your e-mail envelope, press two.  
For your fax envelope, press three.  
For your e-mail envelope, say “E-mail” or press  
two.  
For your fax envelope, say “Facsimile” or press  
three.  
664  
665  
For message filters, press six.  
For message filters, say “Filters” or press six.  
For the message subject, press three.  
For the message subject, say “Subject” or press  
three.  
666  
667  
668  
...message subject...  
N/A  
N/A  
...message filters...  
For the number of pages, press three.  
For the number of pages, say “Pages” or press  
three.  
669  
670  
671  
672  
673  
674  
675  
676  
You cannot turn all fax envelope options off.  
...number of pages...  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
You have no new voice mails.  
Fax scheduled for delivery.  
...new voice mails.  
You have one priority voice mail.  
You have one new voice mail  
...saved voice mails…  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page 45  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
677  
678  
You have one saved voice mail.  
To listen to messages, press one.  
N/A  
To listen to messages, say “Messages” or press  
one.  
679  
680  
681  
The system is momentarily unable to process  
your request.  
The system is momentarily unable to process  
your request.  
To wait for resources to become available, press  
one.  
To wait for resources to become available, say  
“Wait” or press one.  
To cancel the request and return to a previous  
menu, press star.  
To cancel the request and return to a previous  
menu, say “Cancel” or press star.  
682  
683  
684  
685  
686  
687  
Not used  
Not used  
N/A  
You have one unheard voice mail.  
You have one heard voice mail.  
… unheard voice mail…  
… heard voice mail…  
N/A  
N/A  
N/A  
You have no unheard voice mails.  
N/A  
688 - 692 Not used  
Not used  
N/A  
693  
You have one priority e-mail  
694 - 699 Not used  
Not used  
700  
N/A  
Please spell the first few letters of where you  
would like to search in the directory.  
701  
702  
703  
704  
705*  
706  
707  
708  
709  
710  
711  
...hours...  
N/A  
...hour...  
N/A  
<10 second pause>  
<five second pause>  
<one second pause>  
Fax canceled  
N/A  
N/A  
N/A  
N/A  
phone number…  
Not used  
N/A  
Not used  
Your results match more than…  
…entries.  
Your results match more than…  
…entries.  
If you would like to browse these results, press  
one. To filter your search, press two.  
If you would like to browse these results, please  
say “Yes” or press one. To filter your search, say  
“No” or press two.  
Page 46  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
712  
713  
If the result is the first name, press one. Other-  
wise, please tell me the first name by pressing  
the keys on your telephone.  
If that name is the first name, say “Yes” or press  
one. Otherwise, please tell me the first name by  
saying, spelling, or pressing the keys on your  
telephone.  
If the result is the last name, press one. Other-  
If that name is the last name, say “Yes” or press  
wise, please tell me the last name by pressing the one. Otherwise, please tell me the last name by  
keys on your telephone.  
saying, spelling, or pressing the keys on your  
telephone.  
715 - 716 Not used  
Not used  
N/A  
717  
718  
719  
720  
721  
722  
…one saved voice mail  
…one saved e-mail  
…one saved fax  
N/A  
N/A  
…one saved message  
… unheard voice mails  
… heard voice mails  
N/A  
N/A  
N/A  
723 - 726 Not used  
Not used  
N/A  
727  
…one heard voice mail  
728 - 730 Not used  
Not used  
N/A  
731  
732  
I’m sorry, I didn’t understand your response.  
The system prompt you have selected has two  
formats.  
N/A  
733  
734  
735  
736  
To select the standard format, press one.  
To select the standard format, say “Standard” or  
press one.  
To select the speech-recognition format, press  
two.  
To select the speech-recognition format, say  
“Speech Recognition” or press two.  
To replace the standard format, press one.  
To replace the standard format, say “Standard” or  
press one.  
To replace the speech-recognition format, press  
one.  
To replace the speech-recognition format, say  
“Speech Recognition” or press one.  
737 - 738 Not used  
Not used  
N/A  
739  
Speech recognition has been disabled for this  
call.  
740  
741  
742  
Not used  
... messages…  
...seen...  
Not used  
N/A  
N/A  
743 - 744 Not used  
745 You have no saved voice mails.  
Not used  
N/A  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page 47  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
746  
747  
748  
749  
750  
751  
752  
753  
754  
755  
756  
757  
758  
759  
760  
761  
762*  
763*  
764*  
765*  
766*  
Not used  
Not used  
N/A  
You have no saved e-mails.  
Not used  
Not used  
N/A  
You have no saved faxes.  
Not used  
Not used  
N/A  
voice mail received...  
E-mail received...  
Fax received...  
Priority voice mail received...  
Priority e-mail received...  
Not used  
N/A  
N/A  
N/A  
N/A  
Not used  
N/A  
and seen  
and recent  
N/A  
and answered  
and deleted  
N/A  
N/A  
Not used  
Not used  
N/A  
...Million...  
...Billion...  
N/A  
...Trillion...  
N/A  
...Minus...  
N/A  
(For U.S. systems) ...Dollar...  
(For European systems)…Pound…  
N/A  
767*  
768*  
769*  
(For U.S. systems) ...Dollars...  
(For European systems)…Pounds…  
N/A  
N/A  
N/A  
(For U.S. systems) ...Cent...  
(For European systems)…Pence…  
(For U.S. systems) ...Cents...  
(For European systems)…Pence…  
770  
771*  
772*  
773  
<Pause>  
O’clock  
N/A  
N/A  
N/A  
...Point...  
I was unable to connect to your voice mail server. N/A  
774  
I was unable to connect to your e-mail server.  
I was unable to connect to your fax server.  
N/A  
N/A  
775  
Page 48  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
776  
777  
If you have changed your password, press one.  
If you have changed your password, say “Pass-  
word” or press one.  
To continue without these messages, press  
pound.  
To continue without these messages, say “Con-  
tinue” or press pound.  
778*  
779*  
780*  
781*  
782*  
783*  
784*  
785*  
786*  
787*  
788*  
789*  
790*  
791*  
792*  
793*  
794*  
795*  
796*  
797*  
798*  
799*  
800*  
801*  
802*  
803*  
804*  
805*  
806*  
dash  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
ampersand  
at  
left parenthesis  
right parenthesis  
underscore  
space  
Tilde  
a
b
c
apostrophe  
lower A  
lower B  
lower C  
d
e
F
exclamation point  
lower D  
lower E  
lower F  
g
h
I
star  
lower G  
lower H  
lower I  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page 49  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
807*  
808*  
809*  
810*  
811*  
812*  
813*  
814*  
815*  
816*  
818*  
819*  
820*  
821*  
822*  
823*  
824*  
825*  
826*  
827*  
828*  
829*  
830*  
831*  
832*  
833*  
834*  
835*  
836*  
837*  
838*  
839*  
j
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
k
l
pound (or hash)  
lower J  
lower K  
lower L  
m
n
o
lower M  
lower N  
lower O  
p
q
r
s
lower P  
lower Q  
lower R  
lower S  
T
u
v
question mark  
lower T  
lower U  
lower V  
w
x
Y
z
Page 50  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
840*  
841*  
842*  
843*  
844*  
845*  
846*  
847*  
848*  
849*  
850  
lower W  
N/A  
lower X  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
lower Y  
lower Z  
colon  
period  
comma  
forward slash  
backward slash  
plus sign  
Please hold while I check your e-mail.  
...one unreadable message  
...unreadable messages  
You have no unreadable messages  
To manage unreadable messages, press six  
unreadable message...  
851  
852  
853  
854  
855  
856  
If you are finished, please press pound (or hash).  
Otherwise, press the next key to continue spell-  
ing.  
857  
858  
859  
860  
861  
Your quota grace limit has been reached.  
Please hold while I check your messages.  
The message could not be played.  
Not used  
N/A  
N/A  
N/A  
Not used  
N/A  
I’m sorry there are no network mailboxes avail-  
able for Node...  
862  
863  
I’m sorry. This message cannot be forwarded.  
N/A  
I could not connect to any of your remote servers. N/A  
You will be redirected to the local voice mail view.  
864 - 875 Not used  
Not used  
876  
877  
878  
To record a standard greeting, press one.  
To record a standard greeting, say “Standard” or  
press one.  
To copy the standard greeting to the speech-rec-  
ognition greeting, press two.  
To copy the standard greeting to the speech-rec-  
ognition greeting, say “Copy” or press two.  
To record a speech-recognition greeting, press  
three.  
To record a speech-recognition greeting say  
“Speech Recognition” or press three.  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page 51  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
879  
If you would like to copy this recording to the  
speech-recognition greeting, press one.  
If you would like to use this recording as the  
speech-recognition greeting, say “Copy” or press  
one.  
880  
To record a new speech-recognition greeting,  
press three.  
To record a new speech-recognition greeting, say  
“New” or press three.  
881  
882  
ñ (pronunciation: en-yay)  
N/A  
N/A  
I'm sorry. This system prompt is not available for  
replacement.  
883  
884  
The following message could not be delivered  
to...  
N/A  
To disable Speech Recognition mailbox com-  
mands for this call, press eight.  
To disable Speech Recognition mailbox com-  
mands for this call, say 'Disable' or press eight.  
885  
886  
Speech Recognition disabled.  
N/A  
N/A  
I could not create a secure connection to your  
remote server. You will be redirected to the local  
voice mail view.  
887  
888  
Please contact your system administrator.  
N/A  
N/A  
E-Mail Reader was unable to retrieve your faxes  
from your e-mail server due to a login failure.  
889  
890  
E-Mail Reader was unable to retrieve your e-  
mails from your e-mail server due to a login fail-  
ure.  
N/A  
Please enter your e-mail account password. This  
is case sensitive. Using the keypad, you can  
Please spell or enter your e-mail account pass-  
word. This is case sensitive. You can speak sym-  
scroll through symbols, numbers, and letters, both bols, numbers, and letters. For upper case letters,  
lower and upper case.  
say “Upper” followed by the letter.  
891  
Using the keys on your telephone, please spell  
the last name of the person. Then press pound  
(or hash). For the letter Q, press seven. For the  
letter Z, press nine.  
Please say the last name of the person you are  
trying to reach. Otherwise, using the keys on your  
telephone, please spell the last name of the per-  
son, then press pound (or hash). For the letter Q,  
press seven. For the letter Z, press nine.  
892  
893  
894  
895  
896  
You have no voice mails  
You have no e-mails  
You have no faxes  
N/A  
N/A  
N/A  
N/A  
...Network extension...  
To enable Speech Recognition mailbox com-  
mands for this call, press eight.  
To enable Speech Recognition mailbox com-  
mands for this call, say “Enable” or press eight.  
897  
898  
There was an error accessing your messages;  
you will be returned to the main menu  
N/A  
...Network Mailbox...  
N/A  
Page 52  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
899  
N/A  
I think you said “delete.” If this is correct, please  
press one; if this is not correct, please press two.  
900  
901  
902  
903  
Speech Recognition enabled.  
N/A  
No days selected.  
No days selected.  
On  
Off  
On  
Off  
904 - 906 Not used  
Not used  
907  
908  
Message dated…  
E-Mail Reader was unable to retrieve your faxes  
Message dated…  
E-Mail Reader was unable to retrieve your faxes  
and e-mails from your e-mail server due to a login and e-mails from your e-mail server due to a login  
failure.  
failure.  
909  
910  
911  
To copy this message to additional mailboxes,  
press four.  
To copy this message to additional mailboxes,  
say “Copy” or press four.  
To spell a new name, press four.  
To spell a new name, say “new name,” or press  
four.  
Using the keys on your telephone, please spell  
the first name of the person. Then press pound  
(or hash). For the letter Q, press seven. For the  
letter Z, press nine.  
Please say the full name of the person you are  
trying to reach. Otherwise, using the keys on your  
telephone, please spell the first name of the per-  
son, then press pound (or hash). For the letter Q,  
press seven. For the letter Z, press nine.  
912  
Using the keys on your telephone, please spell  
the last name of the person. Then press pound  
(or hash). For the letter Q, press seven. For the  
letter Z, press nine.  
Please say the full name of the person you are  
trying to reach? Otherwise, using the keys on  
your telephone, please spell the last name of the  
person, then press pound (or hash). For the letter  
Q, press seven. For the letter Z, press nine.  
913  
914  
When you are finished entering mailbox numbers, When you are finished entering mailbox numbers,  
press star to exit.  
say “Finished” or press star to exit.  
Enter the destination mailbox or Group list num-  
ber. For the Directory, press pound (or hash).  
When you are finished entering the destination,  
press star to exit  
Say or enter the destination mailbox or group list  
number. For the directory, say “Directory” or press  
pound (or hash). When you are finished entering  
the destination press star to exit.  
915  
916  
917  
918  
919  
... or if you are finished listening to the message,  
Hang up.  
N/A  
Subscriber access is not programmed yet. Please N/A  
contact the system administrator.  
I am sorry, I could not complete your call at this  
time. Please try again later.  
N/A  
Message access is not configured. Please con-  
tact your system administrator.  
N/A  
To change your main menu e-mail reader count,  
press four.  
To change your main menu e-mail reader count,  
say e-mail reader count or press four.  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page 53  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
920  
921  
Main Menu E-Mail Reader Count is currently  
enabled.  
N/A  
N/A  
Main Menu E-Mail Reader Count is currently dis-  
abled.  
922  
923  
924  
To enable, press one.  
To disable, press one.  
To enable, say “enable” or press one.  
To disable, say “disable” or press one.  
N/A  
Main Menu E-Mail Reader Count has been auto-  
matically disabled, please go to the personal  
options menu to re-enable this feature.  
926  
927  
928  
For help with password special keys, press two.  
For help with password special keys, say “Help”  
or press two.  
To repeat the following instructions press zero at  
any time.  
To repeat the following instructions say “Repeat”  
or press zero at any time.  
Enter the destination mailbox or Group list num-  
ber. When you are finished entering the destina-  
tion, press star to exit.  
Say or enter the destination mailbox or group list  
number. When you are finished entering the des-  
tination, press star to exit.  
929  
930  
931  
932  
933  
934  
935  
936  
937  
“equal to sign”  
“greater than sign”  
“less than sign”  
“semi colon sign”  
“percent sign”  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
N/A  
“dollar sign”  
“pipe sign”  
“pound (or hash) sign”  
I am sorry, you must enter a password for security N/A  
reasons. Please, enter your new password, then  
press pound (or hash).  
938  
939  
To listen to all additional messages, please press  
eight.  
Say “All Messages” or press eight to listen to all  
additional messages.  
The locations of special characters are... For  
space, at, hyphen, underscore, equals sign,  
comma, greater than, and right parenthesis, use  
key “zero.” For exclamation point, pipe, apostro-  
phe, colon, semi-colon, forward slash, and back-  
slash, use key “one.” For period, tilde, dollar,  
asterisk, ampersand, percentage, plus, less than  
and left parenthesis, use key “star.” For pound (or  
hash), use key “pound (or hash).”  
N/A  
Page 54  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Reference  
Default ASR and Non-ASR Voice Prompts  
Table 4. Voice Prompts: Non-ASR and ASR (Continued)  
Prompt  
Content (Non-ASR)  
ID  
Content (ASR)  
940  
This call routing application does not have an  
associated digit translation node. Please assign a  
digit translation node using the System Manager  
interface before attempting to assign an Audiotex  
greeting using the System Administrator interface.  
N/A  
941  
942  
E-Mail Reader encountered an error while trying  
to connect to your e-mail server. Please contact  
your system administrator for further assistance.  
N/A  
N/A  
E-mail Reader was unable to connect to your e-  
mail server. The server may be down or there  
may be a configuration issue with your E-Mail  
Reader Profile. Please contact your system  
administrator for further assistance.  
943  
944  
E-Mail Reader cannot connect to your e-mail  
server due to an encryption mismatch. Please  
contact your system administrator for further  
assistance.  
N/A  
N/A  
I am sorry, your password must be at least four  
digits long. Please, enter your new password,  
then press pound.  
945-946 Not used.  
Not used.  
947  
948  
To save this message, press nine.  
To save this message, say “Save” or press nine.  
To delete this message, press seven.  
To delete this message, say “Delete” or press  
seven.  
949  
950  
951  
952  
953  
To swap your key settings for save and delete,  
press three.  
To swap your key settings for save and delete,  
say “Swap” or press three.  
Your current key settings are seven for save and  
nine for delete.  
N/A  
Your current key settings are nine for save and  
seven for delete.  
N/A  
To swap the key settings, press 1.  
To swap the key settings say “Swap” or press  
one.  
Your settings have been changed.  
N/A  
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page 55  
Index  
Index  
A
Administrator  
M
Alarms  
N
Audiotex recordings  
Network  
P
B
Passwords  
Prompts  
C
R
E
S
F
T
Troubleshooting  
G
Mitel® 5000 Enterprise® Messaging and Basic Voice Mail Administrator Guide – Issue 3.1, December 2008  
Page 57  
                           
Part No. 580.8009  
Issue 3.1, December 2008  
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