Maintenance and Service Guide
HP ENVY 15
IMPORTANT! This document is intended for
HP authorized service providers only.
iii
iv
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible
surface temperature limits defined by applicable safety standards.
v
vi
Safety warning notice
Table of contents
1 Product description .................................................................................................................................................................................. 1
2 Components .............................................................................................................................................................................................. 3
Right side ................................................................................................................................................................................... 4
Left side ..................................................................................................................................................................................... 5
Low blue light mode (select products only) .................................................................................................... 6
Lights ..................................................................................................................................................................... 8
Button, speakers, and fingerprint reader ............................................................................................................................. 9
3 Illustrated parts catalog ........................................................................................................................................................................ 15
Display components .............................................................................................................................................................. 19
4 Removal and replacement procedures preliminary requirements ................................................................................................ 22
Service considerations .......................................................................................................................................................... 22
Cables and connectors ..................................................................................................................................... 22
Drive handling .................................................................................................................................................... 23
Electrostatic discharge damage .......................................................................................................................................... 23
5 Removal and replacement procedures .............................................................................................................................................. 27
vii
Solid-state drive ................................................................................................................................................ 30
Memory module ................................................................................................................................................ 32
Speakers ............................................................................................................................................................. 34
Heat sink ............................................................................................................................................................. 35
Fans ..................................................................................................................................................................... 37
Connector board ................................................................................................................................................ 50
Power connector cable ..................................................................................................................................... 51
Touchpad ............................................................................................................................................................ 56
Infrared board .................................................................................................................................................... 58
6 Computer Setup (BIOS), TPM, and HP Sure Start .............................................................................................................................. 60
Using Computer Setup .......................................................................................................................................................... 60
Starting Computer Setup ................................................................................................................................. 60
Restoring factory settings in Computer Setup ............................................................................................. 60
Updating the BIOS ............................................................................................................................................. 61
TPM BIOS settings (select products only) .......................................................................................................................... 62
7 Backing up, restoring, and recovering ................................................................................................................................................. 64
Backing up information and creating recovery media ..................................................................................................... 64
Restoring and recovery ......................................................................................................................................................... 65
8 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 67
viii
Downloading HP PC Hardware Diagnostics Windows ................................................................................. 67
Downloading HP Hardware Diagnostics Windows by product name or number
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ...................................................... 69
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select
products only) ............................................................................................................................... 70
Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................... 70
Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ 70
9 Specifications .......................................................................................................................................................................................... 72
Computer specifications ........................................................................................................................................................ 72
10 Power cord set requirements ............................................................................................................................................................ 74
Requirements for all countries ............................................................................................................................................ 74
Requirements for specific countries and regions ............................................................................................................. 75
11 Recycling ............................................................................................................................................................................................... 77
Index ............................................................................................................................................................................................................. 78
ix
x
1 Product description
Table 1-1 Product description
Category
Description
HP ENVY 15
Product Name
Processor
●
●
●
Intel® Core™ i9-10885H 2.4 GHz base frequency (2b), up to 5.3 GHz with Intel Turbo Boost
Technology (2g), 16 MB L3 cache, 8 cores, 2666 MHz FSB, 45 W
Intel Core i7-10750H 2.6 GHz base frequency (2b), up to 5.0 GHz with Intel Turbo Boost
Technology (2g), 12 MB L3 cache, 6 cores, 2666 MHz FSB, 45 W
Intel Core i5-10300H 2.5 GHz base frequency (2b), up to 4.5 GHz with Intel Turbo Boost
Technology (2g), 8 MB L3 cache, 4 cores, 2666 MHz FSB, 45 W
Chipset
Intel integrated with soldered-on-circuit (SoC) processor
Graphics
●
●
●
Nvidia® GeForce RTX 2060 N18E-G1 graphics controller with 6 GB discrete memory
Nvidia GeForce GTX 1660Ti N18E-G0 graphics controller with 6 GB discrete memory
Nvidia GeForce GTX 1650Ti N18P-G62 graphics controller with 4 GB discrete memory
Panel
15.6 in, LCD, full high-definition (FHD) (1920×1080), antiglare, WLED, UWVA 100, eDP+PSR, low-
power, flat, touchscreen display panel with narrow bezel; typical brightness: 400 nits
15.6 in, LCD, FHD (1920×1080), antiglare, WLED, UWVA 72, eDP1.2 without PSR, ultraslim,
touchscreen display panel with narrow bezel; typical brightness: 300 nits
Memory
Storage
Support for 2933 DDR4 , 1.2 V, upgradeable, system memory in 32 GB (16 GB×2) and 16 GB (8 GB×2)
configurations
Support for the following solid-state drives:
●
2 TB, M.2 2280, peripheral component interconnect express (PCIe), non-volatile memory
express (NVMe)-3×4, SuperSpeed (SS) solid-state drive with triple layer cell (TLC)
●
●
1 TB, 2280, PCIe-3×4, NVMe, SS solid-state drive with TLC
1 TB, M.2, PCIe, NVMe solid-state drive with TLC, RAID 0 + 1 TB, M.2, PCIe, NVMe, solid-state drive
with TLC
●
●
●
512 GB, M.2 2280, PCIe-3×4, NVMe solid-state drive with TLC
256 GB, M.2 2280, PCIe-3×4, NVMe solid-state drive with TLC
256 GB, M.2, PCIe, NVMe solid-state drive with TLC, RAID 0 + 256 GB, M.2, PCIe, NVMe solid-state
drive with TLC
●
512 GB, 2280, PCIe-3×2×2, NVMe + 32 GB 3D Xpoint solid-state drive
Audio and video
Fixed (no tilt), one-piece, 720p HD camera with shutter integrated into display assembly
Dual array digital microphones
BANG and OLUFSEN speakers
Support for DTS:X Ultra
Two speakers
Wireless
Integrated wireless local area network (WLAN) with two built-in antenna(s)
1
Table 1-1 Product description (continued)
Category
Description
Wireless (continued)
Support for the Intel WiFi 6 AX201 ax 2×2 + Bluetooth® 5.0 MU-MIMO M.2 2230 non-vPro MIPI+BRI
WW WLAN module with 2 antenna terminals (integrated onto system board)
Ports
●
●
●
●
AC Smart Pin adapter plug
Headphone/microphone combo jack
High-definition multimedia interface (HDMI) port
USB 3.1 Gen 1 Type–A port: 2 (1 on the left side supports HP Sleep and Charge, 1 on the right
side)
●
●
USB 3.1 Gen 1 Type–C port: 2 (on left side)
USB 3.1 Gen 2 Type–C Thunderbolt™ Gen 3 port: 2 (on left side)
Expansion
Two next generation form factor (NGFF) slots for a solid-state drives
HP Multi-Format Digital Media Card Reader
Multimedia card
Keyboard/pointing devices
Island-style keyboard with 3-coat paint, backlit, with numeric keypad in cool gray finish
Touchpad with image sensor with the following requirements:
●
Clickpad with image sensor
Power requirements
Support for a 6 cell, 83 WHr, 3.59 AHr, Li-ion battery
Support for 200 W and 150 W HP Smart AC adapters (PFC, slim, 4.5 mm)
Support for C13 and C5 1.0 meter, premium power cords with sticker
Security
Fingerprint reader
Preinstalled:
Operating system
●
●
●
●
●
●
●
●
●
●
Windows® 10 Home 64-bit
Windows 10 Home 64-bit Advanced
Windows 10 Home 64-bit Advanced Single Language
Windows 10 Home 64-bit High-End Chinese Market CPPP
Windows 10 Home 64-bit Plus Single Language Asia Pacific Emerging Markets PPP
Windows 10 Home 64-bit Plus Single Language India Market PPP
Windows 10 Home S 64-bit Plus Single Language Indonesia PPP
Windows 10 Professional 64-bit
Windows 10 Professional 64-bit High-End
FreeDOS 3.0
Serviceability
End user replaceable parts: AC adapter
2
Chapter 1 Product description
2 Components
The computer features top-rated components. This chapter provides details about the components, where they
are located, and how they work.
NOTE: Actual computer color, features, feature locations, icon labels, and accessories might vary from the
images depicted.
Locating hardware
To find out what hardware is installed on the computer:
▲
Type device managerin the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
Software varies by product. To find out what software is installed on the computer:
▲
Right-click the Start button, and then select Apps and Features.
Locating hardware
3
Right side
Table 2-1 Right-side components and their descriptions
Component
(1)
Description
Vent
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(2)
(3)
USB SuperSpeed port
Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices, even when
the computer is on or in Sleep mode.
Audio-out (headphone)/audio-in (microphone) combo
jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices.
To access this guide:
▲
Type HP Documentationin the taskbar search
box, and then select HP Documentation.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
4
Chapter 2 Components
Left side
Table 2-2 Left-side components and their descriptions
Component
(1)
Description
Power connector
Connects an AC adapter.
(2)
AC adapter and battery light
●
●
White: The AC adapter is connected and the battery is
fully charged.
Blinking white (select products only): The AC adapter is
disconnected and the battery has reached a low
battery level.
●
●
Amber: The AC adapter is connected and the battery
is charging.
Off: The battery is not charging.
(3)
(4)
USB SuperSpeed port with HP Sleep and Charge
HDMI port
Connects a USB device, provides high-speed data transfer,
and charges small devices, even when the computer is off.
Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio
component, or a high-speed High-Definition Multimedia
Interface (HDMI) device.
(5)
USB Type-C SuperSpeed ports with HP Sleep and
Charge (2)
Connect USB devices, provide high-speed data transfer, and
charge small devices, even when the computer is off.
– and –
Connect display devices that have a USB Type-C connector,
providing DisplayPort™ output.
NOTE: Cables, adapters, or both (purchased separately)
might be required.
(6)
microSD™ memory card reader
Reads optional memory cards that enable you to store,
manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is firmly seated.
To remove a card:
▲
Press in on the card, and then remove it from the
memory card reader.
(7)
USB Type-C Thunderbolt ports with HP Sleep and
Charge (2)
Connect USB devices, provide high-speed data transfer, and
charge small devices, even when the computer is off.
Left side
5
Table 2-2 Left-side components and their descriptions (continued)
Component
Description
– and –
Connect a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: The computer might also support a Thunderbolt
docking station.
NOTE: Cables, adapters, or both (purchased separately)
might be required.
Display
Low blue light mode (select products only)
The computer display is shipped from the factory in low blue light mode for improved eye comfort and safety.
Also, blue light mode automatically adjusts blue light emissions when using the computer at night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation
setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides
important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at
Table 2-3 Display components and their descriptions
Component
(1)
Description
WLAN antenna(s)*
Send and receive wireless signals to communicate with
WLANs.
(2)
Internal microphones (2)
Record sound.
6
Chapter 2 Components
Table 2-3 Display components and their descriptions (continued)
Component
Description
(3)
Camera
Allows video chat, video recording, and still image recording.
Some cameras also allow a facial recognition logon to
Windows, instead of a password logon.
NOTE: To turn the camera on or off, press the camera
privacy key. When the camera is turned on, the camera light
is on, and the camera privacy key light is turned off. When
the camera is turned off, the camera light is off, and the
camera privacy light is turned on.
NOTE: Camera functions vary depending on the camera
hardware and software installed on the computer.
(4)
Camera light
On: The camera is in use.
*The antenna(s) are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antenna(s) free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that apply to each country or region.
To access this guide:
▲
Type HP Documentationin the taskbar search box, and then select HP Documentation.
Keyboard area
Touchpad
Touchpad settings
To adjust touchpad settings and gestures, or to turn off the touchpad:
1. Type touchpad settingsin the taskbar search box, and then press enter.
2. Choose a setting.
To turn on the touchpad:
1. Type touchpad settingsin the taskbar search box, and then press enter.
2. Using an external mouse, click the touchpad button.
– or –
▲
Press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to
select the button.
Keyboard area
7
Table 2-4 Touchpad components and their descriptions
Component
Description
(1)
Touchpad zone
Reads finger gestures to move the pointer or activate items
on the screen.
(2)
(3)
Left touchpad button
Right touchpad button
Functions like the left button on an external mouse.
Functions like the right button on an external mouse.
Lights
Table 2-5 Lights and their descriptions
Component
Description
(1)
Caps lock light
On: Caps lock is on, which switches the key input to all
capital letters.
8
Chapter 2 Components
Table 2-5 Lights and their descriptions (continued)
Component
Description
(2)
(3)
(4)
(5)
Mute light
●
●
On: Computer sound is off.
Off: Computer sound is on.
Microphone mute light
Camera privacy light
Power light
●
●
On: The microphone is on.
Off: The microphone is off.
●
●
On: An integrated camera is off.
Off: The integrated camera is on.
●
●
On: The computer is on.
Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts off power to the
display and other unnecessary components.
●
Off: Depending on your computer model, the computer
is off, in Hibernation, or in Sleep. Hibernation is the
power-saving state that uses the least amount
of power.
Button, speakers, and fingerprint reader
Table 2-6 Button, speakers, and fingerprint reader components and their descriptions
Component
Description
(1)
(2)
Speakers (2)
Produce sound.
Fingerprint reader
Allows a fingerprint logon to Windows, instead of a password
logon.
▲
Touch your finger to the fingerprint reader.
Button, speakers, and fingerprint reader
9
Table 2-6 Button, speakers, and fingerprint reader components and their descriptions (continued)
Component
Description
IMPORTANT: To prevent fingerprint logon issues, make
sure when you register your fingerprint that all sides of
your finger are registered by the fingerprint reader.
(3)
Power button
●
●
●
●
When the computer is off, press the button to turn on
the computer.
When the computer is on, press the button briefly to
initiate Sleep.
When the computer is in the Sleep state, press the
button briefly to exit Sleep (select products only).
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button
down for at least 10 seconds to turn off the computer.
To learn more about your power settings, see your power
options:
▲
Right-click the Power icon, and then select Power
Options.
Table 2-7 Special keys and their descriptions
Component
Description
(1)
(2)
(3)
esc key
Displays system information when pressed in combination
with the fn key.
fn key
Executes specific functions when pressed in combination with
another key.
Windows key
Opens the Start menu.
10 Chapter 2 Components
Table 2-7 Special keys and their descriptions (continued)
Component
Description
NOTE: Pressing the Windows key again will close the Start
menu.
(4)
(5)
Action keys
Execute frequently used system functions as defined by the
icon symbols on the f1 through f12 function keys. The action
keys vary by computer.
Fingerprint reader
Allows a fingerprint logon to Windows, instead of a password
logon.
▲
Touch your finger to the fingerprint reader.
IMPORTANT: To prevent fingerprint logon issues, make
sure when you register your fingerprint that all sides of
your finger are registered by the fingerprint reader.
(6)
(7)
Camera privacy key
Power button
Turns the camera off and on.
●
●
●
●
When the computer is off, press the button to turn on
the computer.
When the computer is on, press the button briefly to
initiate Sleep.
When the computer is in the Sleep state, press the
button briefly to exit Sleep (select products only).
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button
down for at least 10 seconds to turn off the computer.
To learn more about your power settings, see your power
options:
▲
Right-click the Power icon, and then select Power
Options.
Button, speakers, and fingerprint reader 11
Bottom
Table 2-8 Bottom components and their descriptions
Component
Description
(1)
Vents (2)
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(2)
Speakers (2)
Produce sound.
12 Chapter 2 Components
Labels
The labels affixed to the computer provide information that you might need when you troubleshoot system
problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,
inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
●
Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on your computer.
Table 2-9 Service label components
Component
(1)
(2)
(3)
(4)
(5)
HP product name
Model number
Product ID
Serial number
Warranty period
Table 2-10 Service label components
Component
(1)
(2)
HP product name
Product ID
Labels 13
Table 2-10 Service label components (continued)
Component
(3)
(4)
Serial number
Warranty period
●
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
14 Chapter 2 Components
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow
the on-screen instructions.
Computer major components
Computer major components 15
Table 3-1 Major component spare part information
Item
(1)
Component
Spare part number
Display assembly: The display assembly is available as a whole unit spare and at the subcomponent level. Whole unit spare
part information is listed below. See Display components on page 19 for subcomponent level spare part information.
15.6 in, LCD, FHD (1920×1080), antiglare, WLED, UWVA 100, eDP+PSR, low-power, flat, touchscreen L98324-001
display panel with narrow bezel; typical brightness: 400 nits
(2)
Keyboard/top cover with backlight (includes backlight cable and keyboard cable):
For use in Belgium
L97425-A41
L97425-261
L97425-DB1
L97425-FL1
L97425-DH1
L97425-051
L97425-041
L97425-151
L97425-211
L97425-BB1
L97425-061
L97425-291
L97425-161
L97425-B31
L97425-131
L97425-271
L97425-251
L97425-171
L97425-BA1
L97425-AD1
L97425-071
L97425-BG1
L97425-AB1
L97425-281
L97425-141
L97425-BD1
L97425-031
L97425-001
L97403-001
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark, Finland, and Norway
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Israel
For use in Italy
For use in Japan
For use in Latin America
For use in the Netherlands
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in South Korea
For use in Spain
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
For use in the Ukraine
For use in the United Kingdom
For use in the United States
Touchpad
(3a)
16 Chapter 3 Illustrated parts catalog
Table 3-1 Major component spare part information (continued)
Item
(3b)
(3c)
(4)
Component
Spare part number
L97416-001
Touchpad cable
Touchpad bracket (not available as a spare part)
Connector board (includes USB port, audio jack, and rubber bumper)
Connector board cable (includes double-sided adhesive)
Battery (6 cell, 83 WHr, 3.59 AHr, Li-ion; includes cable)
Battery bracket (not illustrated)
L97396-001
L97419-001
L85885-005
L97406-001
L97407-001
L97397-001
L97418-001
(5)
(6)
(7)
Power connector cable
(8)
Infrared board
(9)
Infrared board cable
(10)
Heat sink (includes replacement thermal material):
For use only on computer models equipped with an Nvidia RTX 2060 or GTX 1660 Ti graphics
controller
L97399-001
L97400-001
For use only on computer models equipped with an Nvidia GTX 1650 Ti graphics controller
Replacement Thermal Material Kit (not illustrated):
For use on heat sink with spare part number L97399-001
For use on heat sink with spare part number L97400-001
Fans (2, includes left and right fans and cables)
L98325-001
M02330-001
L97401-001
L97404-001
(11)
(12)
Fingerprint reader board (not illustrated, includes cable)
System board (includes processor and replacement thermal material):
Equipped with an Intel Core i9-10885H processor, an Nvidia GeForce RTX 2060 graphics subsystem
with 6 GB of discrete memory, and the Windows 10 operating system
L97395-601
L97395-001
L97394-601
L97394-001
L97393-601
L97393-001
L97391-601
L97391-001
L97392-601
Equipped with an Intel Core i9-10885H processor, an Nvidia GeForce RTX 2060 graphics subsystem
with 6 GB of discrete memory, and a non-Windows 10 operating system
Equipped with an Intel Core i7-10750H processor, an Nvidia GeForce RTX 2060 graphics subsystem
with 6 GB of discrete memory, and the Windows 10 operating system
Equipped with an Intel Core i7-10750H processor, an Nvidia GeForce RTX 2060 graphics subsystem
with 6 GB of discrete memory, and a non-Windows 10 operating system
Equipped with an Intel Core i7-10750H processor, an Nvidia GeForce GTX 1660Ti graphics
subsystem with 6 GB of discrete memory, and the Windows 10 operating system
Equipped with an Intel Core i7-10750H processor, an Nvidia GeForce GTX 1660Ti graphics
subsystem with 6 GB of discrete memory, and a non-Windows 10 operating system
Equipped with an Intel Core i7-10750H processor, an Nvidia GeForce GTX 1650Ti graphics
subsystem with 4 GB of discrete memory, and the Windows 10 operating system
Equipped with an Intel Core i7-10750H processor, an Nvidia GeForce GTX 1650Ti graphics
subsystem with 4 GB of discrete memory, and a non-Windows 10 operating system
Equipped with an Intel Core i5-10300H processor, an Nvidia GeForce GTX 1660Ti graphics
subsystem with 6 GB of discrete memory, and the Windows 10 operating system
Computer major components 17
Table 3-1 Major component spare part information (continued)
Item
Component
Spare part number
L97392-001
Equipped with an Intel Core i5-10300H processor, an Nvidia GeForce GTX 1660Ti graphics
subsystem with 6 GB of discrete memory, and a non-Windows 10 operating system
Equipped with an Intel Core i5-10300H processor, an Nvidia GeForce GTX 1650Ti graphics
subsystem with 4 GB of discrete memory, and the Windows 10 operating system
L97390-601
L97390-001
L35768-001
Equipped with an Intel Core i5-10300H processor, an Nvidia GeForce GTX 1650Ti graphics
subsystem with 4 GB of discrete memory, and a non-Windows 10 operating system
WLAN module shield (not illustrated)
(13)
Memory modules (2, DDR4-3200 MHz, 1.2 v):
16 GB
L67710-005
L46598-005
8 GB
(14)
(15)
Memory module shield (not available as a spare part)
Solid-state drive and shield:
2 TB, M.2 2280, PCIe, NVMe-3×4 SS solid-state drive with TLC
1 TB, M.2 2280, PCIe, NVMe-3×4 SS solid-state drive with TLC
512 GB, M.2 2280, PCIe, NVMe-3×4 SS solid-state drive with TLC
256 GB, M.2 2280, PCIe, NVMe-3×4 SS solid-state drive with TLC
512 GB M.2 2280 PCIe + 32 GB 3D Xpoint solid-state drive
Speakers (include left and right speakers and cables)
Bottom cover
L85358-005
L85348-005
L85360-005
L85350-005
L85366-005
L97405-001
L97398-001
(16)
(17)
18 Chapter 3 Illustrated parts catalog
Display components
Table 3-2 Display component spare part information
Item
(1)
Component
Display bezel (includes double-sided adhesive)
Display panel:
Spare part number
L97412-001
(2)
15.6 in, FHD (1920×1080), antiglare, WLED, UWVA 100, eDP+PSR, low-power, flat non-touchscreen L97421-001
display panel with narrow bezel; typical brightness: 400 nits
15.6 in, FHD (1920×1080), antiglare, WLED, UWVA 72, eDP1.2, ultraslim non-touchscreen display
panel with narrow bezel; typical brightness: 300 nits
L97420-001
(3)
(4)
(5)
(6)
(7)
Display panel cable (includes webcam module cable and double-sided adhesive)
Display hinges (2, includes left and right hinges)
L97414-001
L97411-001
L97413-001
L97410-001
Webcam module (includes double-sided adhesive)
Wireless Antenna Kit (includes antenna cables and transceivers)
Display back cover (includes wireless antenna cables and transceivers):
For use only on computer models equipped with display panel with spare part number L97421-001 M04943-001
For use only on computer models equipped with display panel with spare part number L97420-001 L97409-001
Display components 19
Miscellaneous parts
Table 3-3 Miscellaneous spare part information
Component
Spare part number
AC Adapter:
200 W HP Smart AC adapter (PFC, slim, 4.5 mm)
150 W HP Smart AC adapter (PFC, slim, 4.5 mm)
Adapter:
L00818-850
L32661-001
HP Elite USB Type–C MultiPort hub
HP HDMI-to-VGA adapter
HP USB-to-Gigabit RJ45 adapter
HP USB Type–C-to-MultiPort hub
HP USB Type–C-to-HDMI-2.0 adapter
HP USB Type–C-to-RJ45 adapter
HP USB Type–C-to-USB Type–A dongle
HP USB Type–C-to-USB Type–A hub
HP USB Type–C-to-VGA adapter
HP USB external DVD-RW Drive
Power cord (C13, 1.0 m, premium with sticker):
For use in Argentina
L39572-001
701943-001
829941-001
919666-001
935325-001
855560-001
833960-001
916838-001
831751-001
747080-001
L22104-001
L22339-001
L22103-001
L22334-001
L22333-001
L22343-001
L22335-001
L22344-001
L22331-001
L22341-001
L22337-001
L22340-001
L22336-001
L22342-001
L22338-001
L22332-001
For use in Australia
For use in Chile and Italy
For use in Denmark
For use in Europe
For use in India
For use in Israel
For use in Japan
For use in North America
For use in the People’s Republic of China
For use in South Africa
For use in South Korea
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in the United Kingdom
Power cord (C5, 1.0 m, premium with sticker):
20 Chapter 3 Illustrated parts catalog
Table 3-3 Miscellaneous spare part information (continued)
Component
Spare part number
L30811-001
L22327-001
L22322-001
L22321-001
L22624-001
L22323-001
L30813-001
L22330-001
L22319-001
L21930-001
L22325-001
L22328-001
L22324-001
L22329-001
L22326-001
L22320-001
L97424-001
L97415-001
For use in Argentina
For use in Australia
For use in Denmark
For use in Europe
For use in India
For use in Israel
For use in Italy
For use in Japan
For use in North America
For use in the People’s Republic of China
For use in South Africa
For use in South Korea
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in the United Kingdom
Rubber Kit
Screw Kit
Miscellaneous parts 21
4 Removal and replacement procedures
preliminary requirements
Tools required
You need the following tools to complete the removal and replacement procedures:
●
●
●
●
●
Case utility tool or similar thin plastic tool
Flat-bladed screwdriver
Magnetic screwdriver
Phillips P0 and P1 screwdrivers
Torx T5 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic.
Cables and connectors
IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
22 Chapter 4 Removal and replacement procedures preliminary requirements
Drive handling
IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
●
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether
the computer is off or in Hibernation, turn the computer on, and then shut it down through
the operating system.
●
●
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive
tray is closed.
●
●
●
●
●
●
Handle drives on surfaces covered with at least 2.54 cm (1 in.) of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in
many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices
or microcircuitry. Even if the spark is neither felt nor heard, damage might have occurred.
An electronic device exposed to ESD might not be affected at all and can work perfectly throughout a normal
cycle. The device might function normally for a while and then degrade in the internal layers, reducing its
life expectancy.
IMPORTANT: To prevent damage to the tablet when you are removing or installing internal components,
observe these precautions:
●
●
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
●
●
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different activities.
IMPORTANT: A product can be degraded by as little as 700 V.
Electrostatic discharge damage 23
Table 4-1 Typical electrostatic voltage levels
Typical electrostatic voltage levels
Relative humidity
40%
Event
10%
55%
Walking across carpet
35,000 V
12,000 V
6,000 V
15,000 V
5,000 V
800 V
7,500 V
3,000 V
400 V
Walking across vinyl floor
Motions of bench worker
Removing DIPS from plastic tube
Removing DIPS from vinyl tray
Removing DIPS from polystyrene foam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
2,000 V
700 V
400 V
11,500 V
14,500 V
26,500 V
21,000 V
4,000 V
5,000 V
20,000 V
11,000 V
2,000 V
3,500 V
7,000 V
5,000 V
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
●
●
●
●
●
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
Place items on a grounded surface before removing items from their containers.
Always be properly grounded when touching a component or assembly.
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
24 Chapter 4 Removal and replacement procedures preliminary requirements
Workstation guidelines
Follow these grounding workstation guidelines:
●
●
Cover the workstation with approved static-shielding material.
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●
●
●
Use conductive field service tools, such as cutters, screw drivers, and vacuums.
When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and polystyrene foam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items
only at static-free workstations.
●
●
Avoid contact with pins, leads, or circuitry.
Turn off power and input signals before inserting or removing connectors or test equipment.
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of 1 MΩ ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly
against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect
a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive floors
or dissipative floor mats, use foot straps on both feet with a minimum of 1 MΩ ±10% resistance between
the operator and ground. To be effective, the conductive must be worn in contact with the skin.
HP recommends the following grounding equipment to prevent electrostatic damage:
●
●
●
●
●
●
●
●
●
●
●
●
Antistatic tape
Antistatic smocks, aprons, and sleeve protectors
Conductive bins and other assembly or soldering aids
Nonconductive foam
Conductive tabletop workstations with ground cords of 1 MΩ ±10% resistance
Static-dissipative tables or floor mats with hard ties to the ground
Field service kits
Static awareness labels
Material-handling packages
Nonconductive plastic bags, tubes, or boxes
Metal tote boxes
Electrostatic voltage levels and protective materials
Workstation guidelines 25
The following table lists the shielding protection provided by antistatic bags and floor mats.
Table 4-2 Shielding protection provided by antistatic bags and floor mats
Material
Use
Voltage protection level
1,500 V
Antistatic plastics
Carbon-loaded plastic
Metallized laminate
Bags
Floor mats
Floor mats
7,500 V
5,000 V
26 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures
IMPORTANT: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow
the on-screen instructions.
Component replacement procedures
There are as many as 53 screws that must be removed, replaced, or loosened when servicing the computer.
Make special note of each screw size and location during removal and replacement.
Bottom cover
Table 5-1 Bottom cover spare part information
Description
Spare part number
L97398-001
Bottom cover
Remove the bottom cover:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
4. Close the computer and position it upside down.
Component replacement procedures 27
5. Remove the three Torx5 M2.0×4.0 screws (1) and the two Torx5 M2.0×2.5 screws (2) that secure
the bottom cover to the keyboard/top cover.
6. Use a thin plastic tool (1) to separate the rear edge (2) of the bottom cover from the keyboard/top cover.
7. Remove the bottom cover (3).
Reverse this procedure to install the bottom cover.
28 Chapter 5 Removal and replacement procedures
Battery
Table 5-2 Battery spare part information
Description
Spare part number
L85885-005
Battery (6 cell, 83 WHr, 3.59 AHr, Li-ion; includes cable)
Before removing the battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
Remove the battery:
1. Remove the six Phillips M2.0×4.0 screws that secure the battery to the keyboard/top cover.
2. Swing the rear edge (1) of the battery up and back.
3. Disconnect the battery cable (2) from the system board.
Component replacement procedures 29
4. Remove the battery (3).
Reverse this procedure to install the battery.
Solid-state drive
Table 5-3 Solid-state drive spare part information
Description
Spare part number
L85358-005
L85348-005
L85360-005
L85350-005
L85366-005
2 TB, M.2 2280, PCIe, NVMe-3×4 SS solid-state drive with TLC
1 TB, M.2 2280, PCIe, NVMe-3×4 SS solid-state drive with TLC
512 GB, M.2 2280, PCIe, NVMe-3×4 SS solid-state drive with TLC
256 GB, M.2 2280, PCIe, NVMe-3×4 SS solid-state drive with TLC
512 GB M.2 2280 PCIe + 32 GB 3D Xpoint solid-state drive
Before removing the solid-state drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
30 Chapter 5 Removal and replacement procedures
Remove the solid-state drive:
1. Detach the shield (1) that secures the solid-state drive to the solid-state drive slot.
2. Remove the Phillips M2.0×3.0 screw (2) that secures the solid-state drive to the keyboard/top cover.
3. Remove the solid-state drive (3).
Each time one of the solid-state drives is removed, thoroughly inspect the thermal pad locations on the system
board. Thermal pads are used on the system board (1) and the solid-state drive (2). If the thermal pads need to
be replaced, thoroughly clean the thermal pad material from the solid-state drive and the system board and
replace the thermal pads in the locations shown in the following illustration.
Reverse this procedure to install the solid-state drive.
Component replacement procedures 31
Memory module
Table 5-4 Memory module spare part information
Description
Spare part number
L67710-005
16 GB (DDR4-3200 MHz, 1.2 v)
8 GB (DDR4-3200 MHz, 1.2 v)
L46598-005
Before removing the memory module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
Remove the memory module:
1. Remove the memory module shield.
2. Spread the retention tabs (1) on either side of the memory module. (The memory module tilts up.)
32 Chapter 5 Removal and replacement procedures
3. Remove the memory module (2) by sliding it away from the slot at an angle.
NOTE: Memory modules are notched to prevent incorrect installation.
Reverse this procedure to install the memory module.
Component replacement procedures 33
Speakers
Table 5-5 Speaker spare part information
Description
Spare part number
L97405-001
Speakers (include left and right speakers and cables)
Before removing the speakers, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
Remove the speakers:
1. Disconnect the speaker cable (1) from the system board.
2. Release the tape (1) that secures the speaker cable to the keyboard/top cover.
3. Release the pieces of tape (2) that secure the speaker cable to the keyboard/top cover.
4. Release the speaker cable from the routing clips (3) and channel built into the keyboard/top cover.
5. Remove the four Phillips M2.0×3.0 screws (4) that secure the speakers to the keyboard/top cover.
6. Remove the speakers (5).
Reverse this procedure to install the speakers.
34 Chapter 5 Removal and replacement procedures
Heat sink
NOTE: The heat sink spare part kit includes replacement thermal material.
Table 5-6 Heat sink spare part information
Description
Spare part number
L97399-001
For use only on computer models equipped with an Nvidia RTX 2060 or GTX 1660 Ti graphics controller
For use only on computer models equipped with an Nvidia GTX 1650 Ti graphics controller
L97400-001
Before removing the heat sink, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
Remove the heat sink:
1. Remove the two pieces of tape (1) that secure the tape to the keyboard/top cover.
2. In the 1 through 7 sequence stamped on the heat sink, loosen the seven screws (2) securing the heat sink
to the keyboard/top cover.
3. Remove the heat sink (3).
Component replacement procedures 35
Each time the heat sink is removed, inspect the thermal material locations on the system board and the heat
sink.
Thermal paste is used on the processor (1) and the heat sink component that services it (2); the graphics
controller (3) and the heat sink component that services it (4); and the system board component (5) and the heat
sink component that services it (6). The thermal paste should be thoroughly cleaned and replaced.
Thermal pads of varying sizes are used on other system board components (7) and the heat sink components
that service them (8). Thermal pads that are damaged or missing should be replaced.
Replacement thermal paste and pads are included with the heat sink and system board spare part kits.
Replacement thermal material is also available in the Replacement Thermal Material Kits, spare part numbers
L98325-001 (for use on heat sink with spare part number L97399-001) and M02330-001 (for use on heat sink
with spare part number L97400-001).
Reverse this procedure to install the heat sink.
36 Chapter 5 Removal and replacement procedures
Fans
Table 5-7 Fan spare part information
Description
Spare part number
L97401-001
Fan Kit (includes left and right fans and cables)
Before removing the fans, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
Remove the right fan:
1. Release the retention tape (1) that secures the right fan cable to the system board.
2. Disconnect the right fan cable (2) from the system board.
3. Remove the three Phillips M2.0×4. screws (3) that secure the right fan to the system board.
4. Remove the right fan (4).
Remove the left fan:
Component replacement procedures 37
1. Release the display panel cable (1) and the power connector cable from the retention clips (2) built into the
left fan.
2. Release the retention tape (1) that secures the left fan cable to the system board.
3. Disconnect the left fan cable (2) from the system board.
4. Remove the three Phillips M2.0×4. screws (3) that secure the left fan to the system board.
5. Remove the left fan (4).
Reverse this procedure to install the fans.
38 Chapter 5 Removal and replacement procedures
Connector board cable
Table 5-8 Connector board cable spare part information
Description
Spare part number
L97419-001
Connector board cable (includes double-sided adhesive)
Before removing the connector board cables, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
Remove the connector board cable:
1. Release the zero insertion force (ZIF) connector (1) to which the connector board cable is connected, and
then disconnect the connector board cable from the system board.
2. Release the ZIF connector (2) to which the connector board cable is connected, and then disconnect the
connector board cable from the connector board.
3. Detach the connector board cable (3) from the keyboard/top cover. (The connector board cable is attached
to the keyboard/top cover with double-sided adhesive.)
4. Remove the connector board cable (4).
Reverse this procedure to install the connector board cable.
Component replacement procedures 39
Display assembly
Table 5-9 Display assembly spare part information
Description
Spare part number
L98324-001
15.6 in, LCD, FHD (1920×1080), antiglare, WLED, UWVA 100, eDP+PSR, low-power, flat, touchscreen display
panel with narrow bezel; typical brightness: 400 nits
NOTE: The display assembly is available as spare parts at the subcomponent level only. See the removal
section for each component for information.
Before removing the display assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
Remove the display assembly:
1. Remove the shield (1) that secures the wireless antenna cables to the WLAN module terminals.
The WLAN module shield is available using spare part number L35768-001.
2. Disconnect the wireless antenna cables (2) from the WLAN module terminals.
NOTE: The #1/white wireless antenna cable connects to the WLAN module #1/Main terminal. The #2/
black wireless antenna cable connects to the WLAN module #2/Aux terminal.
3. Release the the wireless antenna cables from the tape (3) that secures them to the keyboard/top cover.
4. Release the ZIF connector (4) to which the display panel cable is connected, and then disconnect
the display panel cable from the system board.
5. Release the ZIF connector (5) to which the webcam/microphone module cable is connected, and then
disconnect the webcam/microphone module cable from the system board.
40 Chapter 5 Removal and replacement procedures
6. Release the display panel cable and the webcam/microphone module cable from the retention clips (6)
built into the left fan.
7. Remove the four Phillips M2.5×5.0 screws that secure the display assembly to the keyboard/top cover.
8. Swing the front edge of the keyboard/top cover (1) up and away from the display assembly.
(The keyboard/top cover disengages from the display assembly hinges.)
Component replacement procedures 41
9. Separate the keyboard/top cover (2) from the display assembly.
NOTE: The following disassembly procedures do not apply to display assemblies with spare part numbers
L97423-001, L97422-001, or L98324-001. These display assemblies are “hinge up” spare part
assemblies and should not be disassembled.
10. If it is necessary to replace the display bezel or any of the internal display components, follow these steps:
a. Remove the display assembly.
b. Flex the inside edge of the display bezel top edge (1) up and away from the display panel.
c.
Flex the inside edges of the display bezel left (2) and right edges (3) out and away from
the display panel.
d. Use a case utility tool (4) or similar thin plastic tool to detach the display bezel bottom edge from the
display panel. (The display bezel is attached to the display panel with double-sided adhesive.)
e. Flex the inside edge of the display bezel bottom edge (5) down and away from the display panel.
42 Chapter 5 Removal and replacement procedures
f.
Remove the display bezel (6).
The display bezel is available using spare part number L97412-001.
11. If it is necessary to replace the display panel assembly or any of the internal display components, follow
these steps:
CAUTION: The display panel assembly is extremely fragile. Using excessive force can damage
the assembly. Use caution when removing the display panel assembly.
a. Attach two suction cups (1) to the display panel assembly as shown in the following illustration.
Component replacement procedures 43
b. Secure the suction cups to the display panel assembly by swinging the handles (2) into position.
c.
Use the suction cups (1) to partially separate the top corner edges of the display panel assembly from
the display back cover.
NOTE: Slow, steady pressure is required when working with the pull-to-release tabs in substep d.
Pulling too fast can result in the tabs breaking and the release action being incomplete.
d. Grasp the pull-to-release tabs (2) located in the top corners of the display panel assembly and pull
them (3) as far as they will release.
44 Chapter 5 Removal and replacement procedures
e. Separate the top edge (4) of the display panel assembly from the display back cover.
f.
Swing the top edge of the display panel assembly (1) up and forward until it rests upside down in
front of the display back cover.
g. Release the display panel cable (2), the webcam cable, and the WLAN antenna cables from
the display hinges.
Component replacement procedures 45
h. Remove the display panel assembly (3).
The display panel assembly is available using spare part numbers L97421-001 (15.6 in, FHD
(1920×1080), antiglare, WLED, UWVA 100, eDP+PSR, low-power, flat flat non-touchscreen display
panel with narrow bezel; typical brightness: 400 nits) and L97420-001 (15.6 in, FHD (1920×1080),
antiglare, WLED, UWVA 72, eDP1.2, ultraslim non-touchscreen display panel with narrow bezel;
typical brightness: 300 nits).
12. If it is necessary to replace the display hinges, follow these steps:
a. Remove the display assembly.
b. Remove the display bezel.
c.
Remove the display panel.
d. Release the display panel cable (1) and the wireless antenna cables (2) from the retention clips built
into the display back cover.
e. Remove the following screws that secure the display hinges to the display back cover:
(3) Two Phillips M2.0×2.5 screws at the top of the hinge brackets
(4) Two Phillips M2.5×3.0 screws on the inside of the hinges
(5) Six Phillips M2.5×3.0 broad head screws on the hinge main body
46 Chapter 5 Removal and replacement procedures
f.
Remove the hinges (6).
The display hinges are available using spare part number L97411-001.
13. If it is necessary to replace the webcam module and display panel cable, follow these steps:
a. Remove the display assembly.
b. Remove the display bezel.
c.
Remove the display panel.
d. Remove the display hinges.
e. Release the display panel cable (1) from the retention clips built into the display back cover.
f.
Detach the display panel cable (2) from the display panel. (The display panel cable is attached to
the display panel with double-sided adhesive.)
Component replacement procedures 47
g. Detach the webcam module (3) from the display panel. (The webcam module is attached to
the display panel with double-sided adhesive.)
h. Release the ZIF connector (1) to which the display panel cable is connected, and then disconnect
the display panel cable (2) from the webcam module.
The webcam module is available using spare part number L97413-001.
The display panel cable is available using spare part number L97414-001.
48 Chapter 5 Removal and replacement procedures
14. If it is necessary to replace the wireless antenna(s), follow these steps:
a. Remove the display assembly.
b. Remove the display bezel.
c.
Remove the display panel.
d. Remove the display right hinge.
e. Release the antenna cables (1) from the retention clips built into the display back cover.
f.
Detach the antenna transceivers (2) from the display back cover. (The antenna transceivers are
attached to the display back cover with double-sided tape.)
g. Remove the wireless antenna cables and transceivers.
The wireless antenna(s) are available using spare part number L97410-001.
Reverse this procedure to reassemble and install the display assembly.
Component replacement procedures 49
Connector board
Table 5-10 Connector board spare part information
Description
Spare part number
L97396-001
Connector board (includes USB port, audio jack, and rubber bumper)
Before removing the connector board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
Remove the connector board:
1. Release the ZIF connector (1) to which the connector board cable is connected, and then disconnect the
connector board cable from the system board.
2. Detach the connector board cable (2) from the keyboard/top cover. (The connector board cable is attached
to the keyboard/top cover with double-sided adhesive.)
3. Remove the Phillips M2.0×3.0 screw (3) that secures the connector board to the keyboard/top cover.
4. Remove the connector board (4).
Reverse this procedure to install the connector board.
50 Chapter 5 Removal and replacement procedures
Power connector cable
Table 5-11 Power connector cable spare part information
Description
Spare part number
L97407-001
Power connector cable
Before removing the power connector cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
Remove the power connector cable:
1. Disconnect the power connector cable (1) from the system board.
2. Release the power connector cable from the retention clips (2) built into the left fan.
3. Release the retention clips (3) that secure the power connector to the keyboard/top cover.
4. Remove the power connector cable (4).
Reverse this procedure to install the power connector cable.
Component replacement procedures 51
System board
NOTE: The system board spare part kit includes the processor and replacement thermal material.
Table 5-12 System board spare part information
Description
Spare part number
Equipped with an Intel Core i9-10885H processor, an Nvidia GeForce RTX 2060 graphics subsystem with 6 GB L97395-601
of discrete memory, and the Windows 10 operating system
Equipped with an Intel Core i9-10885H processor, an Nvidia GeForce RTX 2060 graphics subsystem with 6 GB L97395-001
of discrete memory, and a non-Windows 10 operating system
Equipped with an Intel Core i7-10750H processor, an Nvidia GeForce RTX 2060 graphics subsystem with 6 GB L97394-601
of discrete memory, and the Windows 10 operating system
Equipped with an Intel Core i7-10750H processor, an Nvidia GeForce RTX 2060 graphics subsystem with 6 GB L97394-001
of discrete memory, and a non-Windows 10 operating system
Equipped with an Intel Core i7-10750H processor, an Nvidia GeForce GTX 1660Ti graphics subsystem with 6
GB of discrete memory, and the Windows 10 operating system
L97393-601
L97393-001
L97391-601
L97391-001
L97392-601
L97392-001
L97390-601
L97390-001
Equipped with an Intel Core i7-10750H processor, an Nvidia GeForce GTX 1660Ti graphics subsystem with 6
GB of discrete memory, and a non-Windows 10 operating system
Equipped with an Intel Core i7-10750H processor, an Nvidia GeForce GTX 1650Ti graphics subsystem with 4
GB of discrete memory, and the Windows 10 operating system
Equipped with an Intel Core i7-10750H processor, an Nvidia GeForce GTX 1650Ti graphics subsystem with 4
GB of discrete memory, and a non-Windows 10 operating system
Equipped with an Intel Core i5-10300H processor, an Nvidia GeForce GTX 1660Ti graphics subsystem with 6
GB of discrete memory, and the Windows 10 operating system
Equipped with an Intel Core i5-10300H processor, an Nvidia GeForce GTX 1660Ti graphics subsystem with 6
GB of discrete memory, and a non-Windows 10 operating system
Equipped with an Intel Core i5-10300H processor, an Nvidia GeForce GTX 1650Ti graphics subsystem with 4
GB of discrete memory, and the Windows 10 operating system
Equipped with an Intel Core i5-10300H processor, an Nvidia GeForce GTX 1650Ti graphics subsystem with 4
GB of discrete memory, and a non-Windows 10 operating system
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
c.
52 Chapter 5 Removal and replacement procedures
NOTE: When replacing the system board, make sure the following components are removed from the
defective system board and installed on the replacement system board:
●
●
●
Remove the system board:
1. Release the ZIF connector (1) to which the connector board cable is connected, and then disconnect the
connector board cable from the system board.
2. Remove the shield (2) that secures the wireless antenna cables to the WLAN module terminals.
The WLAN module shield is available using spare part number L35768-001.
3. Disconnect the wireless antenna cables (3) from the WLAN module terminals.
NOTE: The #1/white wireless antenna cable connects to the WLAN module #1/Main terminal. The #2/
black wireless antenna cable connects to the WLAN module #2/Aux terminal.
4. Disconnect the following cables from the system board:
(4) Infrared board ZIF connector cable
(5) Display panel cable ZIF connector cable
(6) Power connector cable
(7) Webcam/microphone module ZIF connector cable
(8) Touchpad ZIF connector cable
(9) Keyboard ZIF connector cable
(10) Fingerprint reader ZIF connector cable
(11) Backlight ZIF connector cable
(12) Speaker cable
Component replacement procedures 53
5. Remove the five Phillips M2.0×4.0 screws that secure the system board to the keyboard/top cover.
6. Lift the left side the system board (1) until it rests at an angle.
7. Remove the system board (2) by sliding it up and to the left at an angle.
Reverse this procedure to install the system board.
54 Chapter 5 Removal and replacement procedures
Touchpad cable
Table 5-13 Touchpad cable spare part information
Description
Spare part number
L97416-001
Touchpad cable
Before removing the touchpad cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
c.
Remove the touchpad cable:
1. Turn the system board upside down with the front toward you.
2. Release the ZIF connector (1) to which the touchpad cable is connected, and then disconnect the touchpad
cable (2) from the system board.
Reverse this procedure to install the touchpad cable.
Component replacement procedures 55
Touchpad
Table 5-14 Touchpad spare part information
Description
Touchpad
Spare part number
L97403-001
Before removing the touchpad, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
c.
Remove the touchpad:
1. Remove the four Phillips M2.0×2.3 screws (1) that secure the touchpad and touchpad bracket to
the keyboard/top cover.
2. Remove the touchpad bracket (2).
3. Fold back the shield (3) that covers the touchpad top edge.
4. Remove the three Phillips M2.0×2.0 broad head screws (4) that secure the touchpad to the keyboard/
top cover.
56 Chapter 5 Removal and replacement procedures
5. Remove the touchpad (5).
Reverse this procedure to install the touchpad.
Component replacement procedures 57
Infrared board
Table 5-15 Infrared board spare part information
Description
Spare part number
L97397-001
Infrared board
Before removing the infrared board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
c.
Remove the infrared board:
1. Remove the Phillips M2.0×2.3 screw (1) that secures the infrared board to the keyboard/top cover.
2. Release the infrared board from the retention clip (2) that secures the board to the keyboard/top cover.
3. Remove the infrared board (3) and cable.
Reverse this procedure to install the infrared board.
58 Chapter 5 Removal and replacement procedures
Infrared board cable
Table 5-16 Infrared board cable spare part information
Description
Spare part number
L97418-001
Infrared board cable
Before removing the infrared board cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then
unplugging the AC adapter from the computer.
c.
Remove the infrared board cable:
1. Turn the infrared board upside down with the rear toward you.
2. Release the ZIF connector (1) to which the infrared board cable is connected, and then disconnect
the infrared board cable from the infrared board.
3. Remove the infrared board cable (2).
Reverse this procedure to install the infrared board cable.
Component replacement procedures 59
6 Computer Setup (BIOS), TPM, and HP Sure
Start
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes
settings for the types of devices installed, the startup sequence of the computer, and the amount of system and
extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
▲
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
●
●
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or use
the up arrow key or the down arrow key on the keyboard.
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the
on-screen instructions.
To exit Computer Setup, choose one of the following methods:
●
●
To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and Exit,
and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and then
select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
2. Select Main, select Apply Factory Defaults and Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
60 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start
NOTE: On select products, the selections might display Restore Defaults instead of Apply Factory Defaults
and Exit.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS might be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing and
troubleshooting the file.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your
computer.
You can access BIOS version information (also known as ROM date and System BIOS) by pressing fn+esc (if you
are already in Windows) or by using Computer Setup.
2. Select Main, and then select System Information.
3. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and Exit,
and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.
Downloading a BIOS update
IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Type supportin the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
Using Computer Setup 61
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You might need this information to locate
the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You
will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is
complete. If no instructions are displayed, follow these steps:
1. Type filein the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
●
Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2. Select a boot device, press enter, and then follow the on-screen instructions.
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation or usage of TPM
that violates the previously mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not
be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup (BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
62 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start
Using HP Sure Start (select products only)
Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS for
attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the
BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. Advanced users can customize the default configuration.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
Using HP Sure Start (select products only) 63
7 Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for most
products:
●
●
●
Backing up your personal information—You can use Windows tools to back up your personal information
Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools
Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool (select
products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to create
●
Restoring and recovery—Windows offers several options for restoring from backup, refreshing the
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70%
charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media
Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery
media.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.
NOTE: You must be connected to the Internet to access the Get Help app.
Using the HP Cloud Recovery Download Tool to create recovery media (select products
only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
For details:
▲
Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that matches
the type of computer that you have.
64 Chapter 7 Backing up, restoring, and recovering
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
Restoring and recovery
Restoring, resetting, and refreshing using Windows tools
Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using
Recovering using HP Recovery media
You can use HP Recovery media to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery media
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
▲
Insert the HP Recovery media, and then restart the computer.
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order. This is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.
Restoring and recovery 65
Using HP Sure Recover (select products only)
Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware
and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software.
Using HP Sure Recover, an administrator or user can restore the system and install:
●
●
●
Latest version of the operating system
Platform-specific device drivers
Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
66 Chapter 7 Backing up, restoring, and recovering
8 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows operating
system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support
or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Select HP PC Hardware Diagnostics Windows.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type supportin the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and fixes.
c.
Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen
instructions.
NOTE: To stop a diagnostic test, select Cancel.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
●
●
A Failure ID link is displayed. Select the link and follow the on-screen instructions.
Instructions for calling support are displayed. Follow those instructions.
Downloading HP PC Hardware Diagnostics Windows
●
The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only.
●
You must use a Windows computer to download this tool because only .exe files are provided.
Using HP PC Hardware Diagnostics Windows (select products only) 67
Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash
drive.
The tool downloads to the selected location.
– or –
You can use the following steps to download the HP PC Hardware Diagnostics Windows from the Microsoft Store:
1. Select the Microsoft app on your desktop or enter Microsoft Storein the taskbar search box.
2. Enter HP PC Hardware Diagnostics Windowsin the Microsoft Store search box.
3. Follow the on-screen directions.
The tool downloads to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
NOTE: For some products, you might have to download the software to a USB flash drive by using the product
name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
2. Select Get software and drivers, select your type of product, and then enter the product name or number in
the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
The tool downloads to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:
▲
Navigate to the folder on your computer or the USB flash drive where the .exe file downloaded, double-
click the .exe file, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
and create the HP UEFI support environment because only .exe files are provided. For more information, see
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating system
so that it can isolate hardware failures from issues that are caused by the operating system or other software
components.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
68 Chapter 8 Using HP PC Hardware Diagnostics
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure
ID code is generated. For assistance in solving the problem:
▲
Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID
code that appears on the next screen. The HP Customer Support - Service Center page appears with your
Failure ID and product number automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
b. Hard drive
c.
BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run, and
then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:
●
●
●
HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe files
are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
2. Select Download HP Diagnostics UEFI, and then select Run.
Using HP PC Hardware Diagnostics UEFI 69
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
NOTE: For some products, you might have to download the software to a USB flash drive by using the product
name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash
drive:
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings (select
products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload
results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to
Downloading Remote HP PC Hardware Diagnostics UEFI
NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE: For some products, you might have to download the software by using the product name or number.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the following
customizations:
70 Chapter 8 Using HP PC Hardware Diagnostics
●
●
Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP
website or from a server that has been preconfigured for use. Your computer does not require the
traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
●
●
Set a location for storing the test results. You can also set the user name and password that you use for
uploads.
Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 71
9 Specifications
Computer specifications
The power information in this section may be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100 V–240 V, 50 Hz–60 Hz. Although the computer can be powered from a standalone
DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and
approved by HP for use with this computer.
The computer can operate on DC power within the following specifications. Operating voltage and current varies
by platform. The voltage and current for your computer is located on the regulatory label.
Table 9-1 Computer specifications
Metric
U.S.
Dimensions:
Width
35.8 cm
23.7 cm
1.9 cm
2.0 kg
14.1 in
9.3 in
Depth
Height
0.8 in
Weight
4.4 lbs
Input power
Rating
Operating voltage and current
5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 3.75 A /15 V dc @ 3 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V dc @ 3 A /
20 V dc @ 2.25 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V dc @ 3.25 A –
65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V
dc @ 3.25 A – 65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 5 A / 20 V dc
@ 4.5 A – 90 W USB-C
19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 4.62 A – 90 W
19.5 V dc @ 6.15 A – 120 W
19.5 V dc @ 6.9 A – 135 W
19.5 V dc @ 7.70 A – 150 W
19.5 V dc @ 10.3 A – 200 W
19.5 V dc @ 11.8 A – 230 W
19.5 V dc @ 16.92 A – 330 W
72 Chapter 9 Specifications
Table 9-1 Computer specifications (continued)
Metric
U.S.
Temperature
Operating
5°C to 35°C
41°F to 95°F
–4°F to 140°F
Nonoperating
–20°C to 60°C
Relative humidity (noncondensing)
Operating
10% to 90%
5% to 95%
Nonoperating
Maximum altitude (unpressurized)
Operating
–15 m to 3,048 m
–15 m to 12,192 m
–50 ft to 10,000 ft
–50 ft to 40,000 ft
Nonoperating
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range
of temperatures.
Computer specifications 73
10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac,
or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country
or region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
●
The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
74 Chapter 10 Power cord set requirements
Requirements for specific countries and regions
Table 10-1 Power cord requirements
Country/region
Argentina
Australia
Accredited agency
IRAM
SAA
Applicable note number
1
1
1
1
1
2
1
1
1
1
1
1
1
1
3
1
1
1
4
7
1
1
5
1
1
6
1
1
2
Austria
OVE
Belgium
CEBEC
ABNT
CSA
Brazil
Canada
Chile
IMQ
Denmark
Finland
DEMKO
FIMKO
UTE
France
Germany
India
VDE
BIS
Israel
SII
Italy
IMQ
Japan
JIS
The Netherlands
New Zealand
Norway
KEMA
SANZ
NEMKO
CCC
The People's Republic of China
Saudi Arabia
Singapore
South Africa
South Korea
Sweden
SASO
PSB
SABS
KTL
SEMKO
SEV
Switzerland
Taiwan
BSMI
TISI
Thailand
the Ukraine
the United Kingdom
ASTA
UL
1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specific countries and regions 75
Table 10-1 Power cord requirements (continued)
Country/region
Accredited agency
Applicable note number
2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on
each element.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-
pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug)
must bear the CCC certification mark.
5. The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be
on each element. Corset approval number and logo must be printed on a flag label.
6. The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.
7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL
and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size,
with plug BS 1363/A with BSI or ASTA marks.
76 Chapter 10 Power cord set requirements
11 Recycling
When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
77
Index
A
components
bottom 12
E
AC adapter and battery light
button
display
antenna(s)
fingerprint reader
keyboard area
expansion, product description
F
fan
location
removal 49
left side
right side
speaker
touchpad
removal 37
fingerprint reader board
audio, product description
audio-in jack
audio-out jack
Computer Setup
starting 60
B
backups 64
battery
G
connector board
graphics, product description
guidelines
removal 29
battery bracket, spare part number
removal 50
equipment 25
grounding 23
packaging 24
transporting 24
workstation 25
connector board cable
removal 39
BIOS
updating 61
D
H
boot order
bottom cover
display assembly
removal 40
display back cover, spare part
numbers 19
hardware, locating
HDMI port
headphone jack
heat sink
removal 35
display bezel
hinge
removal 27
buttons
removal 42
display panel
removal 46
HP PC Hardware Diagnostics UEFI
downloading 69
starting 69
left touchpad
right touchpad
product description
display panel assembly
removal 43
using 68
C
HP PC Hardware Diagnostics Windows
downloading 67
installing 68
using 67
HP Recovery media
recovery 65
camera
camera light
camera privacy light
caps lock light
display panel cable
removal 47
chipset, product description
78 Index
memory, product description
microphone jack
microphone mute light
microphone, product description
microSD memory card reader
model name
multimedia card, product
multimedia card
operating system
I
ports
power requirements
processors
product name
security
serviceability
infrared board
removal 58
infrared board cable
removal 59
internal microphones
description
mute light
storage
video
O
product name
product name and number,
computer 13
J
operating system, product
description
jacks
audio-in
audio-out
headphone
microphone
P
R
ports
recovery 64
discs 65
K
HDMI
USB SuperSpeed port
USB SuperSpeed port with HP
Sleep and Charge
USB Type-C SuperSpeed ports with
HP Sleep and Charge
USB Type-C Thunderbolt port with
media 65
recovery media
creating using HP Cloud Recovery
regulatory information
Remote HP PC Hardware Diagnostics
UEFI settings
keyboard/top cover, spare part
numbers 16
keys
action 11
esc 10
fn 10
Windows 10
HP Sleep and Charge
ports, product description
L
power connector
labels
power connector cable
removal 51
power cord
Bluetooth 14
regulatory 14
service 13
WLAN 14
customizing 70
using 70
restoring 64
requirements for specific countries
right side components
left side components
lights
S
AC adapter and battery
camera
camera privacy
caps lock
microphone mute
power lights
power requirements, product
security, product description
serviceability, product description
setup utility
software
description
processor, product description
product description
mute
audio
power
chipset
display panel
M
expansion
graphics
memory
memory module
removal 32
locating
software installed
locating
microphone
Index 79
solid-state drive
W
removal 30
webcam module
removal 47
Windows
speakers
backup 64
removal 34
specifications 72
storage, product description
Sure Start
Wireless Antenna Kit, spare part
number 19
using 63
system board
wireless antenna(s)
removal 52
location
removal 49
WLAN antenna(s)
T
thermal material
replacement 36
touchpad
location
removal 49
removal 56
settings
WLAN module shield
touchpad buttons
touchpad cable
removal 55
touchpad zone
U
USB SuperSpeed port
USB SuperSpeed port with HP Sleep
and Charge
USB Type-C SuperSpeed ports with HP
Sleep and Charge
USB Type-C Thunderbolt port with HP
Sleep and Charge
V
video, product description
80 Index
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