HP ELITEPAD 1000 G2 User Manual

HP ElitePad 1000 G2 Healthcare Tablet  
User Guide  
Safety warning notice  
WARNING! To reduce the possibility of heat-related injuries or of overheating, do not allow the AC adapter  
to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The tablet and the  
AC adapter comply with the user-accessible surface temperature limits defined by the International Standard  
for Safety of Information Technology Equipment (IEC 60950).  
iii  
iv  
Safety warning notice  
Table of contents  
2 Getting to know your tablet ........................................................................................................................... 4  
3 Connecting to a network .............................................................................................................................. 12  
4 Navigating using touch gestures ................................................................................................................... 21  
v
5 Detailed functions ....................................................................................................................................... 27  
6 Power management ..................................................................................................................................... 35  
vi  
7 External cards and devices ........................................................................................................................... 40  
8 Security ...................................................................................................................................................... 46  
9 Maintenance ............................................................................................................................................... 49  
10 Backup and recovery .................................................................................................................................. 52  
vii  
11 Computer Setup and HP PC Hardware Diagnostics (UEFI) ............................................................................... 55  
12 Specifications ............................................................................................................................................ 59  
Appendix A Traveling with the tablet ............................................................................................................... 70  
Appendix B Troubleshooting ........................................................................................................................... 71  
Index ............................................................................................................................................................. 73  
viii  
1 Welcome  
After you set up and register the tablet, it is important to take the following steps:  
Connect to the Internet—Set up your wireless network so that you can connect to the Internet. For  
more information, see Connecting to a network on page 12.  
Update your antivirus software—Protect your tablet from damage caused by viruses. The software is  
preinstalled on the tablet. For more information, see Using antivirus software on page 47.  
Get to know your tablet—Learn about your tablet features. Refer to Getting to know your tablet  
Find installed software—Access a list of the software preinstalled on the tablet:  
On the Start screen, swipe up from the center of the touch screen to display the Apps screen. For details  
about using the software included with the tablet, see the software manufacturer's instructions, which  
may be provided with the software or on the manufacturer's website.  
Back up your hard drive by creating a recovery flash drive. See Backup and recovery on page 52.  
1
 
Finding information  
The tablet comes with several resources to help you perform various tasks.  
Resources  
For information about  
Setup Instructions poster  
How to set up the tablet  
Help to identify tablet components  
HP Support Assistant  
Operating system information  
Software, driver, and BIOS updates  
Troubleshooting tools  
To access HP Support Assistant on the Start screen, tap the  
HP Support Assistant app.  
To obtain the latest user guide, go to http://www.hp.com/  
support, and select your country. Select Drivers &  
Downloads, and then follow the on-screen instructions  
How to access support  
Regulatory, Safety, and Environmental Notices  
Regulatory and safety information  
Environmental information  
To access this guide:  
1. From the Start screen, type support, and then select  
the HP Support Assistant app.  
2. Select My computer, and then tap User guides.  
Safety & Comfort Guide  
Proper workstation setup, posture, health, and work habits  
Electrical and mechanical safety information  
To access the user guides, tap the HP Support Assistant  
app on the Start screen, tap My computer, and then tap  
User guides.  
– or –  
Worldwide Telephone Numbers booklet  
HP support telephone numbers  
This booklet is provided with your tablet.  
HP website  
Support information  
To obtain the latest user guide, go to http://www.hp.com/  
support, and select your country. Select Drivers &  
Downloads, and then follow the on-screen instructions  
Ordering parts and finding additional help  
Accessories available for the device  
Limited Warranty*  
Warranty information  
To access this guide, tap the HP Support Assistant app on  
the Start screen, tap My computer, and then tap Warranty  
and services.  
– or –  
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your tablet and/or  
on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box. For some  
countries/regions where the warranty is not provided in printed format, you may request a printed copy from http://www.hp.com/go/  
orderdocuments or write to:  
North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA  
Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy  
Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507  
2
Chapter 1 Welcome  
 
Resources  
For information about  
When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label),  
name, and postal address.  
IMPORTANT: Do NOT return your HP product to the addresses above. For worldwide support, go to http://h20565.www2.hp.com/  
Finding information  
3
2 Getting to know your tablet  
The following sections provide an overview of the HP ElitePad 1000 G2 Heathcare Tablet capabilities.  
Front  
Component  
(1)  
Description  
WWAN antennas (2)* (select models only)  
Front webcam  
Send and receive wireless signals to communicate with wireless wide  
area networks (WWAN).  
(2)  
Records video and captures still photographs.  
To use the webcam, tap the YouCam tile on the Start screen, or swipe  
from the right edge of the touch screen to display the charms, tap  
Search, and then tap the search box. In the search box, type c, and  
then tap CyberLink YouCam.  
(3)  
(4)  
WLAN antennas (2)*  
Ambient light sensor  
Send and receive wireless signals to communicate with wireless local  
area networks (WLAN).  
The ambient light sensor automatically adjusts the display  
brightness based on the lighting conditions in your environment.  
4
Chapter 2 Getting to know your tablet  
             
Component  
Description  
(5)  
(6)  
Webcam status light (front)  
On: The webcam is on.  
Near Field Communications (NFC) tapping area  
(select models only)  
Allows you to touch an NFC-compatible device to this area to  
wirelessly connect and communicate with the tablet and transfer  
data back and forth.  
(7)  
Windows button  
Displays the Start screen.  
*The antennas are not visible on the outside of the tablet. For optimal transmission, keep the areas immediately around the antennas  
free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that  
applies to your country or region. To access the user guides, tap the HP Support Assistant app on the Start screen, tap My computer,  
and then tap User guides.  
Front  
5
   
Back  
Component  
Description  
(1)  
(2)  
(3)  
Hand strap connectors (4)  
Attach the hand strap on the right or left side.  
Supports optional smart cards.  
Press to use the bar-code scanner.  
Smart card reader  
Bar-code scanner buttons (select models only)  
For information about using the bar-code scanner,  
(4)  
(5)  
Webcam light  
Webcam  
On: The webcam is in use.  
Records video and captures photographs. You can  
video conference and chat online using streaming  
video.  
For information on using the webcam, access HP  
Support Assistant. To access HP Support Assistant,  
from the Start screen, select the HP Support  
Assistant app.  
(6)  
(7)  
Volume buttons (2)  
Security cable slot  
Control the volume.  
Attaches an optional security cable to the tablet.  
NOTE: The security cable is designed to act as a  
deterrent, but it may not prevent the tablet from  
being mishandled or stolen.  
6
Chapter 2 Getting to know your tablet  
           
Top  
Component  
(1)  
Description  
Audio-out (headphone)/Audio-in  
(microphone) jack  
Connects optional powered stereo speakers, headphones,  
earbuds, a headset, or a display audio cable. Also connects  
an optional headset microphone. This jack does not  
support optional microphone-only devices.  
WARNING! To reduce the risk of personal injury, adjust  
the volume before putting on headphones, earbuds, or a  
headset. For additional safety information, see the  
Regulatory, Safety, and Environmental Notices. To access  
this guide, from the Start screen, type support, and then  
select the HP Support Assistant app.  
NOTE: When a device is connected to the jack, the tablet  
speakers are disabled.  
NOTE: Be sure that the device cable has a 4-conductor  
connector that supports both audio-out (headphone) and  
audio-in (microphone).  
(2)  
(3)  
(4)  
Stylus connector  
Internal microphones (2)  
Power button  
Attaches a stylus using a lanyard.  
Record sound.  
When the tablet is off, press the button to turn on the  
tablet.  
When the tablet is on, press the button briefly to  
initiate Sleep.  
When the tablet is in the Sleep state, press the  
button briefly to exit Sleep.  
When the tablet is in Hibernation, press the button  
briefly to exit Hibernation.  
CAUTION: Pressing and holding down the power button  
results in the loss of unsaved information.  
If the tablet has stopped responding and Windows®  
shutdown procedures are ineffective, press and hold the  
power button for at least 5 seconds to turn off the tablet.  
To learn more about your power settings, see your power  
options. From the Start screen, type power, select Power  
and sleep settings, and then select Power and sleep from  
the list of applications.  
Top  
7
       
Bottom  
NOTE: To access the bottom components, lift the I/O door using both thumbs. To close the I/O door, push it  
in and then press down until it is firmly seated.  
Component  
Description  
(1)  
(2)  
(3)  
Speakers (2)  
Produce sound.  
Shoulder strap connector  
HDMI port  
Connects an optional shoulder strap.  
Connects an optional video or audio device, such as a high-  
definition display, any compatible digital or audio  
component, or a high-speed HDMI device.  
(4)  
(5)  
Power connector/Docking connector  
USB 3.0 port  
Connects an AC adapter or an optional docking device.  
Connects an optional USB device, such as a keyboard,  
mouse, external drive, printer, scanner or USB hub.  
For details about different types of USB ports, see Using a  
(6)  
Bar-code scanner (select models only)  
Scans bar codes.  
For information about using the bar-code scanner, see Bar-  
Labels  
The labels affixed to the tablet provide information you may need when you troubleshoot system problems or  
travel internationally with the tablet.  
IMPORTANT: Check the following location for the labels described in this section: on the back of the tablet.  
Service label—Provides important information to identify your tablet. When contacting support, you will  
probably be asked for the serial number, and possibly for the product number or the model number.  
Locate these numbers before you contact support.  
Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the  
Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.  
HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a  
Digital Product Key is electronically installed.  
NOTE: The Digital Product Key is automatically recognized and activated by Microsoft operating  
systems when a Windows 8 or Windows 8.x operating system is reinstalled using HP-approved recovery  
methods.  
Regulatory label(s)—Provide(s) regulatory information about the tablet.  
Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval  
markings for the countries or regions in which the devices have been approved for use.  
8
Chapter 2 Getting to know your tablet  
                     
Laser label(s) (select models only)—Provide information about using the bar-code scanner laser  
properly.  
Labels  
9
Attaching the hand strap  
Attach one of the two provided hand straps to either the left or the right side of the tablet. Retain the second  
hand strap and use it to replace the first hand strap when it needs to be cleaned.  
To attach the hand strap:  
1. Position the hand strap over either the right or left hand strap connectors on the back of the tablet.  
2. Position the quick-release fasteners over the holes in the hand strap, and then connect the quick-release  
fasteners to secure the hand strap.  
To remove the hand strap:  
1. Press the center of the quick-release fastener and then lift it to remove it from the tablet. Repeat for the  
second quick-release fastener.  
2. Remove the hand strap from the tablet.  
Changing your tablet's settings  
You can change view and screen brightness.  
Changing your tablet's view  
Your tablet's orientation, or view, changes automatically from landscape to portrait view, or from portrait to  
landscape view.  
1. To change the view of your tablet from landscape view to portrait view:  
Hold the tablet vertically, and then turn it 90 degrees to the right (in a clockwise direction).  
2. To change the view of your tablet from portrait view to landscape view:  
Hold the tablet vertically, and then turn it 90 degrees to the left (in a counter-clockwise direction).  
10 Chapter 2 Getting to know your tablet  
     
Using the tablet's autorotate lock feature  
To turn on your tablet's autorotate lock feature:  
1. Swipe from the right edge of the touch screen to display the charms, and then tap Settings.  
2. Tap the screen icon to lock your current tablet screen in place and to prevent rotation. The icon displays  
a lock symbol when the autorotate lock is active.  
To turn off your tablet's autorotate lock feature:  
1. Swipe from the right edge of the touch screen to display the charms, and then tap Settings.  
2. Tap the Screen icon at the bottom right, and then tap the autorotate lock icon again.  
Adjusting your tablet's screen brightness  
To adjust the screen brightness:  
1. Swipe from the right edge of the touch screen to display the charms, and then tap Settings.  
2. Tap the Screen icon at the bottom right. A vertical slider displays that controls the screen brightness.  
NOTE: On the Windows desktop, you can also tap the Power Meter icon in the notification area at the far  
right of the taskbar, tap Adjust screen brightness, and then move the slider next to Screen brightness at the  
bottom of the screen.  
Finding your hardware and software information  
Locating hardware  
To find out what hardware is installed on your tablet:  
1. Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the search  
box.  
2. In the search box, type device manager, and then tap Device Manager.  
A list displays all the devices installed on your tablet.  
Locating software  
To find out what software is installed on your tablet, on the Start screen, swipe up from the center of the  
touch screen to display the Apps screen.  
Updating the software installed on the tablet  
Most software, including the operating system, is updated frequently by the manufacturer or provider.  
Important updates to the software included with the tablet may have been released since the tablet left the  
factory.  
Some updates may affect the way the tablet responds to optional software or external devices. Many updates  
provide security enhancements.  
Update the operating system and other software installed on the tablet as soon as the tablet is connected to  
the Internet. Access the updates on the HP website at http://www.hp.com.  
Finding your hardware and software information 11  
           
3 Connecting to a network  
Your tablet can travel with you wherever you go. But even at your office, you can explore the globe and access  
information from millions of websites using your tablet and a wireless network connection. This chapter will  
help you get connected to that world.  
Connecting to a wireless network  
Wireless technology transfers data across radio waves instead of wires. Your tablet may be equipped with one  
or more of the following wireless devices:  
Wireless local area network (WLAN) device—Connects the tablet to wireless local area networks  
(commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and  
public places such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile  
wireless device in your tablet communicates with a wireless router or a wireless access point.  
Bluetooth device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled  
devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device  
communicates directly with other devices, and devices must be relatively close together—typically  
within 10 meters (approximately 33 feet) of each other.  
For more information about wireless technology, see the information and website links provided in HP  
Support Assistant. To access HP Support Assistant, on the Start screen, tap the HP Support Assistant app.  
Using the wireless controls  
The Network and Sharing Center allows you to set up a connection or network, connect to a network, manage  
wireless networks, and diagnose and repair network problems.  
To use operating system controls:  
1. Swipe from the right edge of the touch screen to display the charms, tap Settings, and then tap Control  
Panel.  
2. Select Network and Internet, and then tap Network and Sharing Center.  
For more information, access HP Support Assistant. To access HP Support Assistant, on the Start screen, tap  
the HP Support Assistant app.  
Using a WLAN  
With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other  
computers and accessories that are linked by a wireless router or a wireless access point.  
NOTE: The terms wireless router and wireless access point are often used interchangeably.  
A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points that can  
accommodate a large number of computers and accessories and can separate critical network functions.  
A home or small office WLAN typically uses a wireless router, which allows several wireless and wired  
computers to share an Internet connection, a printer, and files without requiring additional pieces of  
hardware or software.  
12 Chapter 3 Connecting to a network  
               
To use the WLAN device in your tablet, you must connect to a WLAN infrastructure (provided through a service  
provider or a public or corporate network).  
Using an Internet service provider  
When you are setting up Internet access in your home, you must establish an account with an Internet service  
provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the  
modem, install a network cable to connect your wireless tablet to the modem, and test the Internet service.  
NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this information  
and store it in a safe place.  
Setting up a WLAN  
To set up a WLAN and connect to the Internet, you need the following equipment:  
A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an  
Internet service provider  
A wireless router (2) (purchased separately)  
A wireless tablet (3)  
NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type of modem  
you have.  
The illustration below shows an example of a wireless network installation that is connected to the Internet.  
As your network grows, additional wireless and wired computers can be connected to the network to access  
the Internet.  
For help in setting up your WLAN, see the information provided by your router manufacturer or your ISP.  
Configuring a wireless router  
For help in setting up a WLAN, see the information provided by your router manufacturer or your ISP.  
Protecting your WLAN  
When you set up a WLAN or access an existing WLAN, always enable security features to protect your network  
from unauthorized access. WLANs in public areas (hotspots) like coffee shops and airports may not provide  
any security. If you are concerned about the security of your tablet in a hotspot, limit your network activities  
to email that is not confidential and basic Internet surfing.  
Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected signals.  
Take the following precautions to protect your WLAN:  
Use a firewall.  
Connecting to a wireless network 13  
           
A firewall checks both data and requests for data that are sent to your network, and discards any  
suspicious items. Firewalls are available in both software and hardware. Some networks use a  
combination of both types.  
Use wireless encryption.  
Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the  
network. For more information, access HP Support Assistant. To access HP Support Assistant, on the  
Start screen, tap the HP Support Assistant app.  
Connecting to a WLAN  
To connect to the WLAN, follow these steps:  
1. Be sure that the WLAN device is on.  
2. On the Start screen, swipe from the right edge of the touch screen to display the charms, tap Settings,  
and then tap the network icon.  
– or –  
On the Windows desktop, tap the network status icon in the notification area, at the far right of the  
taskbar.  
3. Be sure that airplane mode is off, select a WLAN from the list, and then tap Connect.  
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the code, and  
then tap Sign in.  
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.  
NOTE: If you do not see the WLAN you want to connect to, on the Start screen, swipe from the right  
edge of the touch screen to display the charms, tap Search, tap in the Search box, type network and  
sharing, and then select Network and Sharing Center, or on the Windows desktop, tap and hold the  
network status icon, and then tap Open Network and Sharing Center. Tap Set up a new connection or  
network. A list of options is displayed, allowing you to manually search for and connect to a network or  
to create a new network connection.  
4. Follow the on-screen instructions to complete the connection.  
After the connection is made, tap the network status icon in the notification area, at the far right of the  
taskbar, to verify the name and status of the connection.  
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router  
manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.  
14 Chapter 3 Connecting to a network  
     
Using Bluetooth wireless devices  
A Bluetooth device provides short-range wireless communications that replace the physical cable connections  
that traditionally link electronic devices such as the following:  
Computers (desktop, notebook, PDA)  
Phones (cellular, cordless, smart phone)  
Imaging devices (printer, camera)  
Audio devices (headset, speakers)  
Mouse  
Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of  
Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth  
software Help.  
Using HP Mobile Broadband (select models only)  
HP Mobile Broadband enables your tablet to use WWANs to access the Internet from more places and over  
larger areas than it can by using WLANs. Using HP Mobile Broadband requires a network service provider  
(called a mobile network operator), which in most cases is a cellular phone network operator. Coverage for HP  
Mobile Broadband is similar to cellular phone voice coverage.  
If your tablet has HP Mobile Broadband, it is also equipped with Global Positioning System (GPS) functionality.  
GPS satellites deliver location, speed, and direction information to GPS-equipped systems.  
When used with mobile network operator service, HP Mobile Broadband gives you the freedom to stay  
connected to the Internet, send email, or connect to your corporate network whether you are on the road or  
outside the range of Wi-Fi hotspots.  
HP supports the following technologies:  
HSPA (High Speed Packet Access), which provides access to networks based on the Global System for  
Mobile Communications (GSM) telecommunications standard.  
EV-DO (Evolution Data Optimized), which provides access to networks based on the code division  
multiple access (CDMA) telecommunications standard.  
LTE (Long Term Evolution), which provides access to networks supporting LTE technology.  
You may need the HP Mobile Broadband Module serial number to activate mobile broadband service.  
Some mobile network operators require the use of a SIM. A SIM contains basic information about you, such as  
a personal identification number (PIN), as well as network information. Some tablets include a SIM that is  
preinstalled. If the SIM is not preinstalled, it may be provided in the HP Mobile Broadband information  
provided with your tablet, or the mobile network operator may provide it separately from the tablet.  
For information about inserting and removing the SIM, see Inserting and removing a micro SIM or microSD  
card on page 16 in this chapter.  
For information about HP Mobile Broadband and how to activate service with a preferred mobile network  
operator, see the HP Mobile Broadband information included with your tablet.  
Using HP Mobile Broadband (select models only) 15  
       
Inserting and removing a micro SIM or microSD card  
CAUTION: To prevent damage to the connectors, use minimal force when inserting a micro SIM or microSD  
card.  
WARNING! HP recommends that HP Custom Integration Services (CIS), an authorized HP service provider, or  
participants in the HP Self-Maintainer program perform insertion or removal of a micro SIM or microSD card.  
Any damage caused by the customer removing the tablet from the jacket is not covered under the limited  
warranty of the product. HP requires that HP Custom Integration Services (CIS), an authorized HP service  
provider, or participants in the HP Self-Maintainer program perform future maintenance operations.  
To insert or remove a micro SIM or microSD card, follow these steps:  
NOTE: To see a video of how to remove and replace the tablet jacket, go to http://www.hp.com/go/sml.  
1. Shut down the tablet.  
2. Disconnect all external devices connected to the tablet.  
3. Unplug the power cord from the AC outlet.  
4. Remove the top four screws (1), and then remove the eight screws from the bottom and sides of the  
jacket (2). Two of the bottom screws are inside the bottom I/O door.  
16 Chapter 3 Connecting to a network  
 
5. Carefully lift the edges of the front cover of the jacket, and then remove the cover.  
6. Lift the tablet from the jacket at an angle, starting at the top.  
7. Insert the end of a paper clip into the access door release hole (1).  
8. Press in gently until the access door is released, and then open the access door (2).  
Using HP Mobile Broadband (select models only) 17  
9. Insert the micro SIM into the micro SIM slot (3) or the microSD card into the microSD card reader. Then,  
press in to lock it into place.  
– or –  
Release the micro SIM or microSD card by pressing on it. Then, remove it.  
10. Reseat the access door hinge (1), and then close the access door (2).  
18 Chapter 3 Connecting to a network  
11. Insert the tablet into the bottom cover of the jacket, making sure that the power connector on the  
bottom cover is inserted into the power connector port of the tablet. Be sure that the edges of the tablet  
are flush with the bottom cover.  
12. Starting with the top edge (1), gently press the front cover of the jacket onto the bottom cover until it  
snaps into place (2). Turn the tablet over and apply pressure to the bottom cover to confirm that the  
assembly is secure.  
NOTE: Make sure that the power button is properly positioned in the cutout.  
Using HP Mobile Broadband (select models only) 19  
13. Insert and partially tighten the 12 screws in the order shown in the following figure. Then, firmly tighten  
the screws.  
CAUTION: Overtightening the screws can degrade the tablet’s resistance to water and dust.  
14. Reconnect external power.  
15. Reconnect external devices.  
16. Turn on the tablet.  
20 Chapter 3 Connecting to a network  
4 Navigating using touch gestures  
Your tablet allows navigation using touch gestures on the touch screen.  
Using touch screen gestures  
You can control items on the touch screen directly with your fingers.  
One-finger slide  
The one-finger slide is mostly used to pan or scroll through lists and pages, but you can use it for other  
interactions, too, such as moving an object.  
To scroll across the screen, lightly slide one finger across the screen in the direction you want to move.  
NOTE: When many apps are displayed on the Start screen, you can slide your finger to move the screen  
left or right.  
To drag, press and hold an object, and then drag the object to move it.  
Using touch screen gestures 21  
         
Tapping  
To make an on-screen selection, use the tap function.  
Use one finger to tap an object on the screen to make a selection. Double-tap an item to open it.  
NOTE: Press and hold your finger on an object to open a help screen that provides information about  
the object.  
Scrolling  
Scrolling is useful for moving the pointer up, down, left, or right on a page or image.  
Place two fingers on the screen and then drag them in an up, down, left, or right motion.  
22 Chapter 4 Navigating using touch gestures  
     
2-finger pinch zoom  
2-finger pinch zoom allows you to zoom out or in on images or text.  
Zoom in by placing two fingers together on the display and then moving your fingers apart.  
Zoom out by placing two fingers apart on the display and then moving your fingers together.  
2-finger click  
2-finger click allows you to make menu selections for an object on the screen.  
NOTE: Using 2-finger click is the same action as using right-click with a mouse.  
Place two fingers on the TouchPad zone and press to open the options menu for the selected object.  
Using touch screen gestures 23  
     
Rotating (select models only)  
Rotating allows you to turn items such as photos.  
Anchor the forefinger of your left hand on the object you want to rotate. Using your right hand, slide  
your forefinger around in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move  
your forefinger from 3 o’clock to 12 o’clock.  
NOTE: Rotate is intended for specific apps where you can manipulate an object or image. Rotate may not be  
functional for all apps.  
Edge swipes  
Edge swipes allow you to access toolbars on your tablet for tasks such as changing settings and finding or  
using apps.  
Right-edge swipe  
The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change  
settings.  
Swipe your finger gently from the right edge to reveal the charms.  
24 Chapter 4 Navigating using touch gestures  
         
Left-edge swipe  
The left-edge swipe reveals your open apps so that you can switch between them quickly.  
Swipe your finger gently from the left edge to switch between apps. Without lifting your finger, swipe  
back toward the left edge to display all open apps.  
Top-edge swipe  
The top-edge swipe displays app command options that allow you to customize apps.  
Gently swipe finger from the top edge to reveal the app command options.  
Using touch screen gestures 25  
     
Using the on-screen keyboard  
You may want to enter data into a data field. This may be required when you set up a wireless network  
configuration or a weather reporting location, or when you access user accounts on Internet sites. The tablet  
has an on-screen keyboard that is displayed when you need to enter such information into data fields.  
1. To display the keyboard on the Start screen, tap in the first data field. The keyboard is displayed.  
– or –  
To display the keyboard on the Windows desktop, tap the keyboard icon in the navigation area, at the far  
right of the taskbar.  
2. Tap each character, continuing until you have spelled out the name or word that you are entering into  
the data field.  
NOTE: Suggested words may be displayed at the top of the keyboard. If an appropriate word is  
displayed, tap to select it.  
3. Tap enter on the keyboard.  
To change settings for the on-screen keyboard:  
1. Swipe from the right side of the touch screen to display the charms, and then tap Settings.  
2. Tap Change PC settings, tap PC and devices, tap Typing, and then follow the on-screen instructions.  
26 Chapter 4 Navigating using touch gestures  
 
5 Detailed functions  
Your tablet includes the following:  
Integrated speakers  
Integrated microphones  
Integrated webcam  
Bar-code scanner (select models only)  
Multimedia buttons or keys  
NOTE: The I/O door on the bottom of the tablet provides access to multimedia ports. Do not use this door as  
a handle.  
Audio  
Using your tablet, you can download and listen to music, stream audio content from the web (including radio),  
record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach  
external audio devices such as speakers or headphones.  
Connecting speakers  
You can attach wired speakers to your tablet by connecting them to a USB port or to the audio-out  
(headphone)/audio-in (microphone) jack on your tablet or on a docking station.  
To connect wireless speakers to your tablet, follow the device manufacturer's instructions. To connect high-  
definition speakers to the assembly, see Configuring audio for HDMI on page 30. Before connecting audio  
devices, be sure to adjust the volume.  
Audio 27  
     
Adjusting the volume  
You can adjust the volume using the volume buttons on the back of the tablet.  
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds,  
or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To  
access this guide, from the Start screen, type support, and then select the HP Support Assistant app.  
NOTE: Volume can also be controlled through the operating system and some programs.  
Connecting headphones and microphones  
You can connect wired headphones or headsets to the audio-out (headphone)/audio-in (microphone) jack on  
your tablet. Many headsets with integrated microphones are commercially available.  
Only vertical 6.3 mm headphone jacks are compatible with this tablet.  
To connect wireless headphones or headsets to your tablet, follow the device manufacturer's instructions.  
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,  
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental  
Notices. To access this guide, from the Start screen, type support, and then select the HP Support  
Assistant app.  
NOTE: If the audio functions are not working correctly, see your tablet user guide for troubleshooting  
suggestions.  
Checking audio functions on the tablet  
NOTE: For best results when recording, speak directly into the microphone and record sound in a setting  
free of background noise.  
To check the audio functions on your tablet, follow these steps:  
1. Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the search  
box.  
2. In the search box, type c, and then tap Control Panel.  
3. Tap Hardware and Sound, and then tap Sound.  
When the Sound window opens, tap the Sounds tab. Under Program Events, tap any sound event, such  
as a beep or alarm and then tap Test. You should hear sound through the speakers or through connected  
headphones.  
To check the recording functions on your tablet, follow these steps:  
1. Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the search  
box  
2. In the search box, type so, and then tap Sound Recorder.  
3. Tap Start Recording and speak into the microphone.  
4. Save the file to your Windows desktop.  
5. Open a multimedia program and play back the recording.  
28 Chapter 5 Detailed functions  
         
To confirm or change the audio settings on your tablet:  
1. Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the search  
box.  
2. In the search box, type c, and then tap Control Panel.  
3. Tap Hardware and Sound, and then tap Sound.  
Webcam  
Your tablet includes two integrated webcams. With the preinstalled software, you can use the webcams to  
take a photo or record a video. You can preview and save the photo or video recording.  
The webcam software enables you to experiment with the following features:  
Capturing and sharing video  
Streaming video with instant message software  
Taking still photos  
For best results, use both hands to steady the tablet.  
For details about using the webcam, see the webcam software Help.  
Video  
Your HP tablet is a powerful video device that enables you to watch streaming video from your favorite  
websites and download video and movies to watch on your tablet without needing to connect to a network.  
To enhance your viewing enjoyment, use the video port on the tablet to connect an external monitor,  
projector, or TV. The high-definition multimedia interface (HDMI) port allows you to connect a high-definition  
monitor or TV.  
IMPORTANT: Be sure that the external device is connected to the correct port on the tablet, using the  
correct cable. Check the device manufacturer's instructions if you have questions.  
NOTE: For information about your tablet’s video ports, see Getting to know your tablet on page 4.  
Webcam 29  
       
HDMI  
The HDMI port connects the tablet to an optional video or audio device, such as a high-definition display, or to  
any compatible digital or audio component.  
NOTE: To transmit video and/or audio signals through the HDMI port, you need an HDMI cable (purchased  
separately).  
One HDMI device can be connected to the HDMI port on the tablet. The information displayed on the tablet  
screen can be simultaneously displayed on the HDMI device.  
To connect a video or audio device to the HDMI port:  
1. After opening the I/O door at the bottom of the tablet, connect one end of the HDMI cable to the HDMI  
port on the tablet.  
2. Connect the other end of the cable to the video device.  
3. You can alternate the tablet screen image between 4 display states:  
PC screen only: View the screen image on the tablet only.  
Duplicate: View the screen image simultaneously on both the tablet and external device.  
Extend: View the screen image extended across both the tablet and external device.  
Second screen only: View the screen image on the external device only.  
NOTE: For best results, especially if you choose the “Extend” option, adjust the screen resolution of  
the external device, as follows. From the Start screen, enter control panel, and then select Control  
Panel from the list of applications. Select Appearance and Personalization. Under Display, select  
Adjust screen resolution.  
Configuring audio for HDMI  
To configure HDMI audio, first connect an audio or video device, such as a high-definition display, to the HDMI  
port on your tablet. Then configure the default audio playback device as follows:  
1. From the Windows desktop, right-click the Speakers icon in the notification area, at the far right of the  
taskbar, and then select Playback devices.  
2. On the Playback tab, select either Digital Output or Digital Output Device (HDMI).  
3. Click Set Default, and then select OK.  
To return audio to the tablet speakers, follow these steps:  
30 Chapter 5 Detailed functions  
     
1. From the Windows desktop, right-click the Speakers icon in the notification area, at the far right of the  
taskbar, and then select Playback devices.  
2. On the Playback tab, select Speakers.  
3. Click Set Default, and then select OK.  
Bar-code scanner (select models only)  
To use the bar-code scanner:  
1. Open a bar-code reading utility (sold separately) that you have installed on the tablet.  
2. Press and hold one of the bar-code scanner buttons, and aim the scanner beam at the bar code.  
3. The cross is the center of the field of view and the red dots are the border. Make sure that the scanner  
beam covers the entire bar code.  
TIP: For best results, steady the tablet using both hands, with the scanner lens 152.4 or 177.8 mm (six  
or seven inches) from the bar code.  
WARNING! Do not look at the scanner beam with a magnifying device positioned closer than 100 mm  
(3.9 in). Doing so can cause an eye injury.  
4. A green dot appears after a successful scan.  
NOTE: For more information about programming the bar-code scanner, go to http://www.datalogic.com/.  
Configuring carriage returns  
To configure the bar-code scanner to insert a carriage return after each scanned bar code:  
1. Open programming mode by scanning the following QR code.  
Bar-code scanner (select models only) 31  
       
2. Scan the following QR code.  
3. Exit programming mode by scanning the following QR code.  
The bar-code scanner inserts a carriage return after each scanned bar code until you either repeat the  
previous procedure or restore the default settings (see Restoring default settings on page 33).  
Configuring the bar-code scanner volume  
The tablet is shipped with the tone and volume of the bar-code scanner turned off.  
To turn on the tone and adjust the volume:  
1. Open programming mode by scanning the following QR code.  
2. Scan one of the following QR codes:  
To set the volume to low:  
32 Chapter 5 Detailed functions  
   
To set the volume to medium:  
To set the volume to high:  
To turn the volume off:  
3. Exit programming mode by scanning the following QR code.  
Restoring default settings  
To restore the bar-code scanner to its original settings:  
1. Open programming mode by scanning the following QR code.  
2. Scan the following QR code.  
Bar-code scanner (select models only) 33  
   
3. Exit programming mode by scanning the following QR code.  
Near Field Communications (NFC)  
You can touch an NFC-compatible device to the center front NFC area on the tablet to wirelessly connect and  
communicate with the tablet and transfer data back and forth. NFC can also be used for security purposes.  
See Front on page 4 to locate the NFC tapping area.  
The tablet supports communication with Type 1 and Type 2 NFC devices within <20 mm and Type 4A NFC  
devices within 10 mm. See your device documentation to determine its NFC type.  
34 Chapter 5 Detailed functions  
   
6 Power management  
NOTE: Your tablet has a power button.  
Shutting down the tablet  
CAUTION: Unsaved information is lost when the tablet shuts down.  
The shutdown command closes all open programs, including the operating system, and then turns off the  
tablet.  
Shut down the tablet when the tablet will be unused and disconnected from external power for an extended  
period  
Although you can turn off the tablet with the power button, the recommended procedure is to use the  
Windows shutdown command:  
NOTE: If the tablet is in the Sleep state, you must first exit Sleep before shutdown is possible by briefly  
pressing the power button.  
1. Save your work and close all open programs.  
2. Swipe from the right edge of the touch screen to display the charms, tap Settings, tap the Power icon,  
and then tap Shut down.  
If the tablet is unresponsive and you are unable to use the preceding shutdown procedure, try the following  
emergency procedures in the sequence provided:  
Press and hold the power button for at least 5 seconds.  
Disconnect the tablet from external power.  
Setting power options  
Using power-saving states  
Sleep is enabled at the factory.  
When Sleep is initiated, the screen clears, and your work is saved to memory.  
CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback  
functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external  
media card.  
Initiating and exiting Sleep  
With the tablet on, you can initiate Sleep in any of the following ways:  
Briefly press the power button.  
Swipe from the right edge of the touch screen to display the charms, tap Settings, tap the Power icon,  
and then tap Sleep.  
To exit Sleep, briefly press the power button.  
Shutting down the tablet 35  
                       
When the tablet exits Sleep, the tablet returns to the screen where you stopped working.  
NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before  
the tablet will return to the screen.  
Using the power meter and power settings  
The power meter is located on the Windows desktop. The power meter allows you to quickly access power  
settings and view the remaining battery charge.  
To display the percentage of remaining battery charge and the current power plan, on the Windows  
desktop, tap the power meter icon.  
To use Power Options, or to change the power plan, tap the power meter icon, and then tap an item from  
the list. Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap  
the search box. In the search box, type power, tap Settings, and then tap Power Options.  
Different power meter icons indicate whether the tablet is running on battery or external power. The icon also  
displays a message if the battery has reached a low or critical battery level.  
Setting password protection on wakeup  
To set the tablet to prompt for a password when the tablet exits Sleep, follow these steps:  
1. Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the search  
box.  
2. In the search box, type power, tap Settings, and then tap Power Options.  
3. In the left pane, tap Require a password on wakeup.  
4. Tap Change Settings that are currently unavailable.  
5. Tap Require a password (recommended).  
NOTE: If you need to create a user account password or change your current user account password,  
tap Create or change your user account password, and then follow the on-screen instructions. If you do  
not need to create or change a user account password, go to step 5.  
6. Tap Save changes.  
Using battery power  
The tablet runs on battery power whenever it is not plugged into external AC power. Tablet battery life varies,  
depending on power management settings, programs running on the tablet, display brightness, external  
devices connected to the tablet, and other factors. When the tablet is plugged into AC power, the battery is  
charged and your work is protected in case of a power outage. If the battery is charged and the tablet is  
running on external AC power, the tablet automatically switches to battery power if the AC adapter is  
disconnected from the tablet or an AC power loss occurs.  
NOTE: When you disconnect AC power, the display brightness is automatically decreased to save battery  
life. For more information, see Using external AC power on page 39.  
Factory-sealed battery  
To monitor the status of your battery, or if the battery is no longer holding a charge, run Battery Check in HP  
Support Assistant. To access battery information, tap the HP Support Assistant app on the Start screen, and  
then tap Battery and performance. If Battery Check indicates that your battery should be replaced, contact  
support.  
36 Chapter 6 Power management  
           
The battery(ies) in this product cannot be easily replaced by users themselves. Removing or replacing the  
battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support.  
When a battery has reached the end of its useful life, do not dispose of the battery in general household  
waste. Follow the local laws and regulations in your area for battery disposal.  
Finding additional battery information  
HP Support Assistant provides the tools and information about the battery. To access battery information, tap  
the HP Support Assistant app on the Start screen, and then tap Battery and performance.  
Battery Check tool to test battery performance  
Information on calibration, power management, and proper care and storage to maximize battery life  
Information on battery types, specifications, life cycles, and capacity  
Using Battery Check  
HP Support Assistant provides information on the status of the battery installed in the tablet.  
To run Battery Check:  
1. Connect the AC adapter to the tablet.  
NOTE: The tablet must be connected to external power for Battery Check to work properly.  
2. To access battery information, tap the HP Support Assistant app on the Start screen, and then tap  
Battery and performance.  
Battery Check examines the battery and its cells to see if they are functioning properly, and then reports the  
results of the examination.  
Displaying the remaining battery charge  
Tap the power meter icon on the Windows desktop in the notification area, at the far right of the taskbar.  
Maximizing battery discharge time  
Battery discharge time varies depending on features you use while on battery power. Maximum discharge  
time gradually decreases as the battery storage capacity naturally degrades.  
To maximize battery discharge time, lower the brightness on the display.  
Managing low battery levels  
The information in this section describes the alerts and system responses set at the factory. Some low-  
battery alerts and system responses can be changed using Power Options. Preferences set using Power  
Options do not affect lights.  
1. Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the search  
box.  
2. In the search box, type power, and then tap Power Options.  
Setting power options 37  
                   
Identifying low battery levels  
When a battery that is the sole power source for the tablet reaches a low or critical battery level, the following  
behavior occurs:  
On the Windows desktop, the power meter icon in the notification area shows a low or critical battery  
notification.  
NOTE: For additional information about the power meter, see Using the power meter and power  
If the tablet is on or in the Sleep state, the tablet remains briefly in the Sleep state and then shuts down and  
loses any unsaved information.  
Resolving a low battery level  
Resolving a low battery level when external power is available  
Connect one of the following devices:  
AC adapter  
Optional docking or expansion device  
Optional power adapter purchased as an accessory from HP  
38 Chapter 6 Power management  
   
Resolving a low battery level when no power source is available  
To resolve a low battery level when no power source is available, save your work and shut down the tablet.  
Conserving battery power  
Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the search  
box. In the search box, type power, tap Settings, and then tap Power Options.  
Select low power-use settings through Power Options.  
Turn off wireless and LAN connections when you are not using them.  
Disconnect unused external devices that are not plugged into an external power source.  
Stop, disable, or remove any external media cards that you are not using.  
Decrease screen brightness.  
Before you leave your work, initiate Sleep, or shut down the tablet.  
Using external AC power  
WARNING! Do not charge the tablet battery while you are onboard aircraft.  
WARNING! To reduce potential safety issues, use only the AC adapter provided with the tablet, a  
replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.  
NOTE: For information on connecting to AC power, see the Setup Instructions poster provided in the tablet  
box.  
External AC power is supplied through an approved AC adapter or an optional docking or expansion device.  
Connect the tablet to external AC power under any of the following conditions:  
When charging a battery  
When installing or modifying system software  
When running Disk Defragmenter  
When performing a backup or recovery  
When you connect the tablet to external AC power, the following events occur:  
The battery begins to charge.  
If the tablet is turned on, the power meter icon in the notification area changes appearance.  
When you disconnect external AC power, the following events occur:  
The tablet switches to battery power.  
The display brightness is automatically decreased to save battery life.  
Setting power options 39  
       
7 External cards and devices  
Using smart cards  
NOTE: The term smart card is used throughout this chapter to mean both smart cards and Java™ Cards.  
A smart card is a credit card-sized accessory that carries a microchip containing memory and a  
microprocessor. Like personal computers, smart cards have an operating system to manage input and output,  
and they include security features to protect against tampering. Industry-standard smart cards are used with  
the smart card reader.  
A PIN is needed to gain access to the contents of the microchip. For more information about smart card  
security features, access HP Support Assistant. To access HP Support Assistant on the Start screen, select the  
HP Support Assistant app.  
Inserting a smart card  
1. Gently lift the I/O door on the back of the tablet to open it.  
2. Hold the card label-side up, and gently slide the card into the smart card reader slot until the card is  
seated.  
TIP: When the card is fully seated, the smart card light turns on.  
3. Close the I/O door.  
4. Follow the on-screen instructions for logging on to the tablet using the smart card PIN.  
40 Chapter 7 External cards and devices  
         
Removing a smart card  
1. Gently lift the I/O door on the back of the tablet to open it.  
2. Grasp the edge of the smart card, and then slide it out of the smart card reader.  
3. Close the I/O door.  
Using a USB device  
Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device,  
such as a USB keyboard, mouse, drive, printer, scanner, or hub.  
Some USB devices may require additional support software, which is usually included with the device. For  
more information about device-specific software, see the manufacturer's instructions. These instructions  
may be provided with the software, on disc, or on the manufacturer’s website.  
The tablet has one USB port that supports USB 1.0, 1.1, 2.0, or 3.0 devices. An optional docking device or USB  
hub provides additional USB ports that can be used with the tablet.  
Connecting a USB device  
CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device.  
After opening the I/O door at the bottom of the tablet, connect the USB cable for the device to the USB  
port.  
You will hear a sound when the device has been detected.  
NOTE: The first time you connect a USB device, a message in the notification area lets you know that the  
device is recognized by the tablet.  
Removing a USB device  
CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove the USB  
device.  
CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following procedure  
to safely remove the USB device.  
Using a USB device 41  
               
1. To remove a USB device, save your information and close all programs associated with the device.  
2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the  
taskbar, and then follow the on-screen instructions.  
3. Remove the device.  
42 Chapter 7 External cards and devices  
Connecting a stylus  
To connect a stylus to the tablet, follow the stylus manufacturer’s instructions for downloading software and  
drivers, if necessary.  
To store the stylus:  
1. Connect the included stylus holder to the tablet.  
NOTE: The stylus holder is not reversible. Verify that you have attached it correctly before continuing.  
2. Connect the stylus (not included) to the stylus holder.  
To store a stylus using a lanyard:  
1. Insert the bottom loop of the lanyard through the stylus connector (1).  
Connecting a stylus 43  
 
2. Insert the rest of the lanyard through the bottom loop (2), and then pull the lanyard away from the loop  
to secure it (3).  
Using optional external devices  
NOTE: For more information about required software and drivers, or to learn which port to use, see the  
manufacturer's instructions.  
To connect an external device to the tablet:  
CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that  
the device is turned off and the AC power cord is unplugged.  
1. Connect the device to the tablet.  
2. If you are connecting a powered device, plug the device power cord into a grounded AC outlet.  
3. Turn on the device.  
To disconnect an unpowered external device, turn off the device, and then disconnect it from the tablet. To  
disconnect a powered external device, turn off the device, disconnect it from the tablet, and then unplug the  
AC power cord.  
Using optional external drives  
Removable external drives expand your options for storing and accessing information. A USB drive can be  
added by connecting the drive to a USB port on the tablet.  
NOTE: HP external USB optical drives should be connected only to powered USB ports; therefore, HP does  
not recommend connecting HP external USB optical drives to the tablet.  
USB drives include the following types:  
1.44-megabyte diskette drive  
Hard drive module  
External optical drive (CD, DVD, and Blu-ray)  
MultiBay device  
44 Chapter 7 External cards and devices  
         
Installing an optional security cable  
NOTE: A security cable is designed to act as a deterrent, but it may not prevent the tablet from being  
mishandled or stolen.  
NOTE: The security cable slot on your tablet might look slightly different from the illustration in this section.  
See Getting to know your tablet on page 4 for the location of the security cable slot on your tablet.  
1. Lift the edge of the security cable slot dust cover that has a rectangular indentation.  
2. Loop the security cable around a secured object.  
3. Insert the key (1) into the cable lock (2).  
4. Insert the cable lock into the security cable slot on the tablet (3), and then lock the cable lock with the  
key.  
Installing an optional security cable 45  
 
8 Security  
Protecting the tablet  
Standard security features provided by the Windows operating system and Computer Setup can protect your  
personal settings and data from a variety of risks.  
NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product  
from being mishandled or stolen.  
NOTE: Before you send your tablet for service, back up and delete confidential files, and remove all  
password settings.  
NOTE: Some features listed in this chapter may not be available on your tablet.  
NOTE: Your tablet supports Absolute Data Protect. If your tablet is lost or stolen, it can be located and  
locked, and personal data can be deleted from a remote location. The tablet must be connected to the  
Internet.  
Tablet risk  
Security feature  
Unauthorized use of the tablet  
HP Client Security, in combination with a password or other  
authentication credential  
Unauthorized access to Computer Setup and other system  
identification information  
BIOS administrator password in Computer Setup  
Unauthorized startup from an optional external flash drive  
Unauthorized access to a Windows user account  
Unauthorized access to data  
Boot options feature in Computer Setup  
Windows user password  
HP Drive Encryption software  
Windows Defender  
Using passwords  
A password is a group of characters that you choose to secure your tablet information. Several types of  
passwords can be set, depending on how you want to control access to your information. Passwords can be  
set in Windows or in Computer Setup that is preinstalled on the tablet.  
Setup passwords are set in Computer Setup and are managed by the system BIOS.  
Windows passwords are set only in the Windows operating system.  
Use the following tips for creating and saving passwords:  
When creating passwords, follow requirements set by the program.  
Do not use the same password for multiple applications or websites, and do not reuse your Windows  
password for any other application or website.  
Use HP Password Manager to store all of your user names and passwords for all of your websites and  
applications. You can securely read them in the future if they cannot be remembered.  
Do not store passwords in a file on the tablet.  
46 Chapter 8 Security  
     
The following tables list commonly used Windows and BIOS administrator passwords and describe their  
functions.  
Setting passwords in Windows  
Password  
Function  
Administrator password*  
Protects access to a Windows administrator-level account.  
NOTE: Setting the Windows Administrator password does not  
set the BIOS Administrator password.  
User password*  
Protects access to a Windows user account.  
*For information about setting a Windows administrator password or a Windows user password, access HP Support Assistant. To  
access HP Support Assistant, on the Start screen, tap the HP Support Assistant app.  
Setting passwords in Computer Setup  
Password  
Function  
BIOS administrator password  
Protects access to Computer Setup.  
Using antivirus software  
When you use the tablet to access email, a network, or the Internet, you potentially expose it to computer  
viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function  
abnormally.  
Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they have  
caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up  
to date.  
Windows Defender, which includes antivirus features, is preinstalled on your tablet. It is strongly  
recommended that you continue to use an antivirus program in order to fully protect your tablet.  
For more information about viruses, access HP Support Assistant. To access HP Support Assistant, on the  
Start screen, tap the HP Support Assistant app.  
Using firewall software  
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a software  
program you install on your tablet and/or network, or it can be a solution made up of both hardware and  
software.  
There are two types of firewalls to consider:  
Host-based firewalls—Software that protects only the computer it is installed on.  
Network-based firewalls—Installed between your DSL or cable modem and your home network to  
protect all the computers on the network.  
When a firewall is installed on a system, all data sent to and from the system is monitored and compared with  
a set of user-defined security criteria. Any data that does not meet those criteria is blocked.  
Using antivirus software 47  
             
Windows Defender is installed on your tablet.  
NOTE: Under some circumstances a firewall can block access to Internet games, interfere with printer or file  
sharing on a network, or block authorized email attachments. To permanently resolve the problem,  
reconfigure the firewall. To temporarily resolve the problem, disable the firewall, perform the task that you  
want to perform, and then reenable the firewall.  
Installing critical security updates  
CAUTION: Microsoft sends out alerts regarding critical updates. To protect the tablet from security breaches  
and computer viruses, install all critical updates from Microsoft as soon as you receive an alert.  
You can choose whether updates are installed automatically. To change the settings, on the Start screen,  
swipe from the right side of the screen, tap Settings, and then tap Control Panel. Tap System and Security,  
tap Windows Update, tap Change settings, and then follow the on-screen instructions.  
Using HP Client Security  
HP Client Security software is preinstalled on your tablet. This software can be accessed through the HP Client  
Security tile on the Start screen, the icon on the Windows desktop in the notification area, at the far right of  
the taskbar, and Windows Control Panel. It provides security features that help protect against unauthorized  
access to the tablet, networks, and critical data. For more information, see the HP Client Security software  
Help.  
48 Chapter 8 Security  
       
9 Maintenance  
IP-54 rating  
This tablet is rated IP-54, which means that it is protected against dust and splashing water.  
To maintain the IP-54 rating, close the audio-out (headphone)/audio-in (microphone) combo jack and all I/O  
doors.  
To close the bottom I/O door:  
1. Insert the bottom edge of the I/O door beneath the front edge of the tablet (1), and then press the door  
to close it (2).  
2. Press the door on each side as well as the middle to ensure that there is a good seal. Visually confirm  
that it is fully closed.  
IP-54 rating 49  
   
Cleaning your tablet  
Your tablet is treated with Sureshield, an antimicrobial agent which helps protect the tablet. The quick release  
pins, camera lens, camera flash cover, bar-code scanner cover, screws, screen, and HP logo are not treated  
with Sureshield.  
To preserve the antimicrobial coating, store your tablet in a cool, dry place and do not freeze it. Avoid heat,  
sparks, open flame, strong acids, ammonia, oxidizing agents, carbon monoxide, and carbon dioxide.  
Use one of the following chemical mixtures to safely clean your tablet:  
Benzyl-C12-18-alkyldimethyl ammonium chlorides <1% with quaternary ammonium compounds,  
C12-14-alkyl[(ethylphenyl)methyl]dimethyl, chlorides <1%  
Isopropanol 10%–20%, 2-Butoxyethanol 1%–4%, benzyl-C12-18-alkyldimethyl ammonium chlorides  
<0.125%, and quaternary ammonium compounds, C12-18-alkyl [(ethylphenyl) methyl] dimethyl,  
chlorides <0.125%  
Isopropanol 30%–60%, benzyl-C12-18-alkyldimethyl ammonium chlorides 0.1%–1%, and quaternary  
ammonium compounds, C12-18-alkyl [(ethylphenyl) methyl] dimethyl 0.1%–1%  
Isopropyl alcohol wipes (Isopropyl alcohol 70%)  
Isopropanol 10%–20% and ethylene glycol monobutyl ether 1%–5%  
nAlkyl dimethyl benzyl ammonium chloride 5%–10%, didecyl dimethyl ammonium chloride 5%–10%,  
ethyl alcohol 1%–5%, and lauryl dimethyl amine oxide 0.1%–1.5%  
nAlkyl dimethyl benzyl ammonium chloride 0.2%–0.4% with lauramine oxide 0.5%–1.5%  
Ethylene glycol n-hexyl ether 0.1%–1.0%, isopropanol 1%–5%, and water 90%–95%  
Sodium hypochlorite 1%–5% with sodium hydroxide 0.5%–2%  
Gentle dish soap and water  
Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)  
Static-free cloth wipes  
CAUTION: The common hospital cleaning agents listed previously were successfully tested with this  
product. Cleaning solvents other than those on this list may damage your tablet.  
Fibrous materials, such as paper towels, can scratch the tablet. Over time, dirt particles and cleaning agents  
can get trapped in the scratches.  
Cleaning procedures  
Follow the procedures in this section to safely clean your tablet.  
WARNING! To prevent electric shock or damage to components, do not attempt to clean your tablet while it  
is on.  
Turn off the tablet.  
Disconnect AC power.  
Disconnect all powered external devices.  
CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on  
any tablet port surface. Liquids dripped on the surface can permanently damage internal components. Close  
all ports and I/O doors.  
50 Chapter 9 Maintenance  
   
Cleaning the display  
Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that  
the display is dry before storing the tablet.  
Cleaning the tablet  
To clean the tablet, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed  
previously or use an acceptable disposable wipe.  
NOTE: When cleaning the tablet, use a circular motion to aid in removing dirt and debris.  
Updating programs and drivers  
HP recommends that you update your programs and drivers on a regular basis with the latest versions. Go to  
http://www.hp.com/support to download the latest versions. You can also register to receive automatic  
update notifications when they become available.  
Using SoftPaq Download Manager  
HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for HP  
business tablets without requiring the SoftPaq number. Using this tool, you can easily search for SoftPaqs,  
and then download and unpack them.  
SoftPaq Download Manager works by reading and downloading, from the HP FTP site, a published database  
file containing tablet model and SoftPaq information. SoftPaq Download Manager allows you to specify one  
or more tablet models to determine which SoftPaqs are available for download.  
SoftPaq Download Manager checks the HP FTP site for updates to the database and software. If updates are  
found, they are downloaded and applied automatically.  
SoftPaq Download Manager is available on the HP website. To use SoftPaq Download Manager to download  
SoftPaqs, you must first download and install the program. Go to the HP website at http://www.hp.com/go/  
sdm, and then follow the instructions to download and install SoftPaq Download Manager.  
To download SoftPaqs:  
1. Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the search  
box.  
2. In the search box, type softpaq, and then tap HP SoftPaq Download Manager. Follow the instructions  
to download SoftPaqs.  
NOTE: If prompted by User Account Control, tap Yes.  
Updating programs and drivers 51  
         
10 Backup and recovery  
To protect your information, use Windows backup and restore utilities to back up individual files and folders,  
back up your entire hard drive, create system repair media (select models only) by using an optional external  
flash drive, or an optional external optical drive, or create system restore points. In case of system failure, you  
can use the backup files to restore the contents of your tablet.  
1. Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap the search  
box.  
2. In the search box, type restore, and then select from the list of displayed options.  
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in  
Windows Help and Support.  
In case of system instability, HP recommends that you print the recovery procedures and save them for later  
use.  
NOTE: Windows includes the User Account Control feature to improve the security of your tablet. You may  
be prompted for your permission or password for tasks such as installing software, running utilities, or  
changing Windows settings. For more information, see Windows Help and Support.  
Backing up your information  
Recovery after a system failure is as good as your most recent backup. You should create system repair media  
and your initial backup immediately after initial system setup. As you add new software and data files, you  
should continue to back up your system on a regular basis to maintain a reasonably current backup.  
For more information on the Windows backup features, see Windows Help and Support.  
Performing a system recovery  
In case of system failure or instability, the tablet provides the following tools to recover your files:  
Windows recovery tools: You can use Windows Backup and Restore to recover information you have  
previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent  
Windows from starting correctly.  
f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The  
image includes the Windows operating system and software programs installed at the factory.  
NOTE: If you are unable to boot (start up) your tablet and you cannot use the system repair media you  
previously created (select models only), contact support.  
Using the Windows recovery tools  
To recover information you previously backed up, see Windows Help and Support for steps on restoring files  
and folders.  
To recover your information using Automatic Repair, follow these steps:  
52 Chapter 10 Backup and recovery  
       
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have  
created and any software installed on the tablet are permanently removed. When reformatting is complete,  
the recovery process restores the operating system, as well as the drivers, software, and utilities from the  
backup used for recovery.  
NOTE: An external keyboard, mouse, and external flash drive may be required to perform this procedure.  
1. If possible, back up all personal files.  
2. If possible, check for the presence of the Recovery Image partition and the Windows partition. Swipe  
from the right edge of the touch screen, tap Search, and then tap the search box. Type file, and then  
tap File Explorer.  
3. If the Windows partition and the Recovery Image partition are listed, shut down the tablet.  
4. To power on the tablet, press the Power button and Volume down button simultaneously.  
The Startup menu is displayed.  
5. Select Troubleshoot, select Advanced Options, and then select Startup Repair.  
6. Follow the on-screen instructions.  
NOTE: For additional information on recovering information using the Windows tools, perform a search for  
these topics in Windows Help and Support.  
Using f11 recovery tools  
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you  
have created and any software that you have installed on the tablet are permanently removed. The f11  
recovery tool reinstalls the operating system, drivers, Windows updates, and language packs that were  
installed at the factory. All other software applications must be downloaded from HP.com or the Windows  
Store.  
NOTE: An external keyboard, mouse, and external flash drive may be required to perform this procedure.  
To recover the original hard drive image using f11:  
1. If possible, back up all personal files.  
2. If possible, check for the presence of the HP Recovery partition: Swipe from the right edge of the touch  
screen, tap Search, and then tap the search box. Type pc, and then tap This PC.  
3. If the HP Recovery partition is listed, shut down the tablet.  
4. To power on the tablet, press the Power button and Volume down button simultaneously.  
The Startup menu is displayed.  
5. Tap F11 HP Recovery, and then follow the on-screen instructions.  
Changing the boot device order  
To change the boot order so that you can boot from an external device:  
NOTE: An external flash drive is required to perform this procedure.  
1. If possible, back up all personal files.  
2. Shut down the tablet.  
3. Connect the external flash drive.  
Performing a system recovery 53  
     
4. To power on the tablet, press the Power button and Volume down button simultaneously.  
The Startup menu is displayed.  
5. Tap F9 Boot Options.  
6. Select the external flash drive as the boot device.  
7. Restart the tablet.  
Using Windows Refresh or Windows Reset  
When your tablet is not working properly and you need to regain system stability, the Windows Refresh option  
allows you to start fresh and keep what is important to you.  
The Windows Reset option allows you to perform detailed reformatting of your tablet, or remove personal  
information before you give away or recycle your tablet. For more information on these features, see  
Windows Help and Support.  
54 Chapter 10 Backup and recovery  
   
11 Computer Setup and HP PC Hardware  
Diagnostics (UEFI)  
Using Computer Setup  
Computer Setup, or F10 BIOS Setup (Basic Input/Output System), controls communication between all the  
input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer  
Setup includes settings for the types of devices installed, the startup sequence of the tablet, and the amount  
of system and extended memory.  
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the tablet from  
operating properly.  
Starting Computer Setup  
To start Computer Setup, follow these steps:  
1. Shut down the tablet.  
2. To power on the tablet, press the Power button and Volume down button simultaneously.  
The Startup menu is displayed.  
3. Press f10 to enter Computer Setup.  
Navigating and selecting in Computer Setup  
To navigate and select in Computer Setup, follow these steps:  
1. Shut down the tablet.  
2. To power on the tablet, press the Power button and Volume down button simultaneously.  
The Startup menu is displayed.  
3. Press f10 to enter Computer Setup.  
Tap a menu or a menu item to select it.  
To close open dialog boxes and return to the main Computer Setup screen, tap Escape, and then  
follow the on-screen instructions.  
4. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and  
Exit, and then follow the on-screen instructions.  
5. To save your changes and exit, select Main, select Save Changes and Exit, and then follow the on-  
screen instructions.  
Restoring factory settings in Computer Setup  
NOTE: Restoring defaults will not change the hard drive mode.  
Using Computer Setup 55  
         
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:  
1. Shut down the tablet.  
2. To power on the tablet, press the Power button and Volume down button simultaneously.  
The Startup menu is displayed.  
3. Press f10 to enter Computer Setup.  
4. Select Main, and then tap Restore Defaults.  
5. Follow the on-screen instructions.  
6. To save your changes and exit, select Save Changes and Exit, and then follow the on-screen  
instructions.  
Your changes go into effect when the tablet restarts.  
NOTE: Your password settings and security settings are not changed when you restore the factory settings.  
Updating the BIOS  
Updated versions of the BIOS may be available on the HP website.  
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.  
Some download packages contain a file named Readme.txt, which contains information regarding installing  
and troubleshooting the file.  
Determining the BIOS version  
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the  
tablet, you need to know the version of the system BIOS currently installed.  
To display BIOS version information (also known as ROM date and System BIOS), see Using Computer Setup  
1. Shut down the tablet.  
2. To power on the tablet, press the Power button and Volume down button simultaneously.  
The Startup menu is displayed.  
3. Press f10 to enter Computer Setup.  
4. Select Main, and then select System Information.  
5. Follow the on-screen instructions.  
6. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and  
Exit, and then follow the on-screen instructions.  
56 Chapter 11 Computer Setup and HP PC Hardware Diagnostics (UEFI)  
       
Downloading a BIOS update  
CAUTION: To reduce the risk of damage to the tablet or an unsuccessful installation, download and install a  
BIOS update only when the tablet is connected to reliable external power using the AC adapter. Do not  
download or install a BIOS update while the tablet is running on battery power, docked in an optional docking  
device, or connected to an optional power source. During the download and installation, follow these  
instructions:  
Do not disconnect power on the tablet by unplugging the power cord from the AC outlet.  
Do not shut down the tablet or initiate Sleep.  
Do not insert, remove, connect, or disconnect any device, cable, or cord.  
1. To access HP Support Assistant on the Start screen, tap the HP Support Assistant app.  
2. Tap Updates and tune-ups, and then tap Check for HP updates now.  
3. Follow the on-screen instructions.  
4. At the download area, follow these steps:  
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your  
tablet. Make a note of the date, name, or other identifier. You may need this information to locate  
the update later, after it has been downloaded to your hard drive.  
b. Follow the on-screen instructions to download your selection to the hard drive.  
If the update is more recent than your BIOS, make a note of the path to the location on your hard  
drive where the BIOS update is downloaded. You will need to access this path when you are ready  
to install the update.  
NOTE: If you connect your tablet to a network, consult the network administrator before  
installing any software updates, especially system BIOS updates.  
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download  
is complete. If no instructions are revealed, follow these steps:  
1. Swipe from the right edge of the touch screen, tap Search, and then tap the search box. Type file, and  
then tap File Explorer.  
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).  
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the  
update.  
4. Double-tap the file that has an .exe extension (for example, filename.exe).  
The BIOS installation begins.  
5. Complete the installation by following the on-screen instructions.  
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file  
from your hard drive.  
Using HP PC Hardware Diagnostics (UEFI)  
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic  
tests to determine if the tablet hardware is functioning properly. The tool runs outside of the operating  
system to isolate hardware failures from issues that may be caused by the operating system or other  
software components.  
Using Computer Setup 57  
     
To start HP PC Hardware Diagnostics UEFI:  
1. Shut down the tablet if it is not already powered off  
2. To power on the tablet, press the Power button, and then press the Volume down button.  
3. Select System Diagnostics.  
4. Select the type of diagnostic test that you want to run, and then follow the on-screen instructions.  
NOTE: If you need to stop a diagnostic test while it is running, press anywhere on the screen.  
58 Chapter 11 Computer Setup and HP PC Hardware Diagnostics (UEFI)  
12 Specifications  
Input power  
The power information in this section may be helpful if you plan to travel internationally with the tablet.  
The tablet operates on DC power, which can be supplied by an AC or a DC power source. The AC power source  
must be rated at 100–240 V, 50–60 Hz. Although the tablet can be powered from a standalone DC power  
source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for  
use with this tablet.  
The tablet can operate on DC power within the following specifications.  
Input Power  
Rating  
Operating voltage and current  
9 V DC @ 1.1A – 10W  
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding  
240 V rms.  
NOTE: The tablet operating voltage and current can be found on the system regulatory label.  
Operating environment  
Factor  
Metric  
U.S.  
Temperature  
Operating (writing to optical disc)  
Nonoperating  
5°C to 35°C  
41°F to 95°F  
-4°F to 140°F  
-20°C to 60°C  
Relative humidity (noncondensing)  
Operating  
10% to 90%  
5% to 95%  
10% to 90%  
5% to 95%  
Nonoperating  
Maximum altitude (unpressurized)  
Operating  
-15 m to 3,048 m  
-15 m to 12,192 m  
-50 ft to 10,000 ft  
-50 ft to 40,000 ft  
Nonoperating  
EN 60601-1-2: 2007  
The HP ElitePad 1000 G2 Healthcare Tablet needs special precautions regarding EMC and needs to be used  
according to the EMC information provided in this document.  
WARNING! Portable and mobile RF communications equipment can affect the HP ElitePad 1000 G2  
Healthcare Tablet.  
Input power 59  
         
Accessories and cables  
WARNING! Use of accessories, transducers and cables other than those specified or provided by the  
manufacturer of this equipment could result in increased electromagnetic emissions or decreased  
electromagnetic immunity of this equipment and result in improper operation.  
Port type  
HDMI  
Name/description  
Display/monitor  
USB keyboard  
USB  
USB  
USB mouse  
USB  
External HDD (USB 2.0)  
Headphone/microphone  
Smart card  
Audio  
Smart card slot  
Port type  
Dock  
Name/description  
Manufacturer  
Model number  
HP ElitePad Docking Station  
HP AC/DC Power Supply for Dock  
HP AC/DC Power Supply  
HP  
HP ElitePad Docking Station  
HSTNN-DA35  
Dock PSU  
AC/DC PSU  
HP  
Delta Electronics, Inc.  
HSTNN-DA34  
Table 12-1 Ports and cabling – Standalone  
Port name on  
EUT  
Cable description Qty  
(or reason for no  
cables)  
Length as  
tested (m)  
Max length  
(m)  
Shielded?  
Termination box ID &  
port name  
(Y/N)  
AC Input  
HDMI  
AC/DC adapter  
HDMI  
1
1
1
2.0  
2.0  
0.5  
>3.0  
>3.0  
>3.0  
No  
No  
No  
Input Power  
Monitor  
HDD  
USB  
USB port  
Table 12-2 Ports and cabling – Docked  
Port name on  
EUT  
Cable description Qty  
(or reason for no  
cables)  
Length as  
tested (m)  
Max length  
(m)  
Shielded?  
(Y/N)  
Termination box ID &  
port name  
AC Input–Dock  
HDMI  
AC/DC adapter  
HDMI  
1
1
2
1
1
1
4.0  
2.0  
0.5  
2.0  
2.0  
2.0  
>3.0  
>3.0  
>3.0  
>3.0  
>3.0  
>3.0  
No  
No  
No  
No  
No  
No  
Input Power  
Monitor  
USB  
USB port  
Keyboard  
Mouse  
HDD  
USB  
Keyboard  
Mouse  
USB  
Line Out  
3.5 mm  
Headphone  
60 Chapter 12 Specifications  
 
Table 12-2 Ports and cabling – Docked (continued)  
Port name on  
EUT  
Cable description Qty  
(or reason for no  
cables)  
Length as  
tested (m)  
Max length  
(m)  
Shielded?  
(Y/N)  
Termination box ID &  
port name  
LAN  
VGA  
Ethernet  
VGA  
1
1
2.0  
1.0  
>3.0  
>3.0  
No  
No  
Switch  
Monitor  
Electromagnetic emissions  
Guidance and manufacturer’s declaration—electromagnetic emissions  
The HP ElitePad 1000 G2 Healthcare Tablet is intended for use in the electromagnetic environment specified below. The customer or  
the user of the HP ElitePad 1000 G2 Healthcare Tablet should assure that it is used in such an environment.  
Emissions test  
Compliance  
Electromagnetic environment—guidance  
RF emissions  
CISPR 11  
Group 1  
The ElitePad 1000 G2 uses RF energy only for its  
internal function. Therefore, its RF emissions are  
very low and are not likely to cause any  
interference in nearby electronic equipment.  
RF emissions  
CISPR 11  
Class B  
The ElitePad 1000 G2 is suitable for use in all  
establishments, including domestic  
establishments and those directly connected to  
the public low-voltage power supply network  
that supplies buildings used for domestic  
purposes.  
Harmonic emissions  
IEC 61000-3-2  
Class D  
Voltage fluctuations/flicker emissions  
Class Complies  
IEC 61000-3-3  
WARNING! Use of this equipment adjacent to or stacked with other equipment should be avoided because it  
could result in improper operation. If such use is necessary, this equipment and the other equipment should  
be observed to verify that they are operating normally.  
Guidance and manufacturer’s declaration—electromagnetic immunity  
The HP ElitePad 1000 G2 Healthcare Tablet is intended for use in the electromagnetic environment specified below. The customer or  
the user of the HP ElitePad 1000 G2 Healthcare Tablet should assure that it is used in such an environment.  
Immunity test  
IEC 60601 test level  
Compliance level  
Electromagnetic environment—  
guidance  
Electrostatic discharge  
(ESD)  
± 6 kV contact  
± 8 kV air  
± 8 kV contact  
± 2, 4, 8, 15 air  
Floors should be wood, concreate, or  
ceramic tile. If floors are covered with  
synthetic material, the relative humidity  
should be at least 30%.  
IEC 61000-4-2  
Electrical fast transient/  
burst  
± 2 kV for power supply lines  
± 1 kV for input/output lines  
± 2 kV for power supply  
lines  
Mains power quality should be that of a  
typical commercial or hospital  
environment.  
IEC 61000-4-4  
± 1 kV for input/output  
lines  
Surge  
± 1 kV line(s) to line(s)  
± 2 kV line(s) to earth  
± 0.5 kV, ± 1 kV line(s) to  
line(s)  
Mains power quality should be that of a  
typical commercial or hospital  
environment.  
IEC 61000-4-5  
EN 60601-1-2: 2007 61  
 
Guidance and manufacturer’s declaration—electromagnetic immunity  
± 0.5 kV, ± 1 kV, ± 2 kV  
line(s) to earth  
Voltage dips, short  
interruptions, and voltage  
variations on power  
supply input lines  
<5 % UT (>95 % dip in UT) for  
0.5 cycle  
0% UT (100 % dip in UT) for  
0.5 cycle  
Mains power quality should be that of a  
typical commercial or hospital  
environment. If the user of the HP  
ElitePad 1000 G2 Healthcare Tablet  
requires continued operation during  
power mains interruptions, it is  
recommended that the HP ElitePad 1000  
G2 Healthcare Tablet be powered from an  
uninterruptible power supply or battery.  
At 0°, 45°, 90°, 135°, 180°,  
225°, 270° and 315°  
40 % UT (60 % dip in UT) for 5  
cycles  
IEC 61000-4-11  
40 % UT (60 % dip in UT) for  
5 cycles  
70 % UT (30 % dip in UT) for 25  
cycles  
70 % UT (30 % dip in UT) for  
25/30 cycles  
<5 % UT (>95 % dip in UT) for 5  
s
0% UT (100 % dip in UT) for  
250/300 cycle  
0% UT (100 % dip in UT) for  
1 cycle  
Power frequency (50/60  
3 A/m  
30 A/m  
Power frequency magnetic fields should  
be at levels characteristic of a typical  
location in a typical commercial or  
hospital environment.  
Hz) magnetic field  
50 Hz and 60 Hz  
IEC 61000-4-8  
NOTE: UT is the AC mains voltage prior to application of the test level.  
Because there can be many different applications/uses of the tablet, the Essential Performance is not  
determined at this time and will be defined by the end user.  
Guidance and manufacturer’s declaration—electromagnetic immunity  
The HP ElitePad 1000 G2 Healthcare Tablet is intended for use in the electromagnetic environment specified below. The customer or  
the user of HP ElitePad 1000 G2 Healthcare Tablet should assure that it is used in such an environment.  
Immunity test  
IEC 60601 test level Compliance level  
Electromagnetic environment—guidance  
Conducted RF  
IEC 61000-4-6  
3 Vrms  
3 V  
Portable and mobile RF communications equipment  
should be used no closer to any part of the HP ElitePad  
1000 G2 Healthcare Tablet, including cables, than the  
recommended separation distance calculated from the  
equipment applicable to the frequency of the transmitter.  
150 kHz to 80 MHz  
Radiated RF  
3 V/m  
10 V/m  
IEC 61000-4-3  
80 MHz to 2.5 GHz  
Recommended separation distance  
80 MHz to 800 MHz:  
800 MHz to 2.5 GHz:  
62 Chapter 12 Specifications  
Guidance and manufacturer’s declaration—electromagnetic immunity  
Where P is the maximum output power rating of the  
transmitter in watts (W) according to the transmitter  
manufacturer and d is the recommended separation  
distance in metres (m).  
Field strengths from fixed RF transmitters, as determined  
by an electromagnetic site surveya , should be less than  
the compliance level in each frequency range.b  
Interference may occur in the vicinity of equipment  
marked with the following symbol:  
NOTE: At 80 MHz and 800 MHz, the higher frequency range applies.  
NOTE: These guidelines may not apply in all situations. Electromagnetic propagation is affected by absorption and reflection from  
structures, objects and people.  
a Field strengths from fixed transmitters, such as base stations for radio (cellular/cordless) telephones and land mobile radios, amateur  
radio, AM and FM radio broadcast and TV broadcast cannot be predicted theoretically with accuracy. To assess the electromagnetic  
environment due to fixed RF transmitters, an electromagnetic site survey should be considered. If the measured field strength in the  
location in which the HP ElitePad 1000 G2 Healthcare Tablet is used exceeds the applicable RF compliance level above, the HP ElitePad  
1000 G2 Healthcare Tablet should be observed to verify normal operation. If abnormal performance is observed, additional measures  
may be necessary, such as re-orienting or relocating the HP ElitePad 1000 G2 Healthcare Tablet.  
b Over the frequency range 150 kHz to 80 MHz, field strengths should be less than 3 V/m.  
Recommended separation distances between portable and mobile RF communications equipment and the HP ElitePad 1000 G2  
Healthcare Tablet  
The HP ElitePad 1000 G2 Healthcare Tablet is intended for use in an electromagnetic environment in which radiated RF disturbances  
are controlled. The customer or the user of the HP ElitePad 1000 G2 Healthcare Tablet can help prevent electromagnetic interference  
by maintaining a minimum distance between portable and mobile RF communications equipment (transmitters) and the HP ElitePad  
1000 G2 Healthcare Tablet as recommended below, according to the maximum output power of the communications equipment.  
Rated maximum output power  
of transmitter (W)  
Separation distance according to frequency of transmitter (m)  
150 kHz to 80 MHz  
80 MHz to 800 MHz  
80 MHz to 800 MHz  
d=1.20√P  
0.12  
d=0.35√P  
d=0.70√P  
0.070  
0.22  
0.01  
0.1  
1
0.035  
0.11  
0.35  
1.1  
0.38  
1.20  
0.70  
10  
3.80  
2.2  
100  
12  
3.5  
7.0  
For transmitters rated at a maximum output power not listed above, the recommended separation distance d in metres (m) can be  
estimated using the equation applicable to the frequency of the transmitter, where P is the maximum output power rating of the  
transmitter in watts (W) according to the transmitter manufacturer.  
NOTE: At 80 MHz and 800 MHz, the separation distance for the higher frequency range applies.  
EN 60601-1-2: 2007 63  
Recommended separation distances between portable and mobile RF communications equipment and the HP ElitePad 1000 G2  
Healthcare Tablet  
NOTE: These guidelines may not apply in all situations. Electromagnetic propagation is affected by absorption and reflection from  
structures, objects, and people.  
Radiofrequency bandwidths  
Receiver technology  
Frequency or frequency band of reception  
2.4 GHz  
Bandwidth  
2 MHz  
Bluetooth 4.0  
Wifi 802.11 a/b/g/n  
NFC ISO18092, ISO14443A/B  
LTE cat3  
2.4 GHz and 5.0 GHz  
20/40 MHz  
14 kHz  
13.553–13.567 MHz  
1900 MHz, 2100 MHz, 850 MHz, 2600 MHz, 1800  
MHz, 900 MHz, 800 MHz  
20 MHz  
LTE bands 1, 2, 3, 5, 7, 8, 20  
WARNING! The HP ElitePad 1000 G2 Healthcare Tablet may be interfered with by other equipment, even if  
that other equipment complies with CISPR Emission requirements.  
Radiofrequency transmitter bands and ERP  
Transmitter technology  
Frequency or frequency band  
ERP (Effective Radiated  
Power)  
E.I.R.P.  
Bluetooth 4.0  
2.4 GHz  
8.04 dBm  
10.19 dBm  
Wifi 802.11 a/b/g/n  
2.4 GHz and 5.0 GHz  
2.4 GHz: 17.39 dBm  
5 GHz: 19.7 dBm  
2.4 GHz: 19.54 dBm  
5 GHz: 21.85 dBm  
NFC ISO18092, ISO14443A/B  
LTE cat3  
13.5 MHz  
-43 dBm  
-40.85 dBm  
2100 MHz, 1900 MHz, 1800 MHz, B1: 25.19 dBm  
1700 MHz, 850 MHz, 2500 MHz,  
900 MHz, 800 MHz  
B1: 27.34 dBm  
B2: 28.17 dBm  
B3: 26.32 dBm  
B5: 25.02 dBm  
B7: 23.78 dBm  
B8: 23.9 dBm  
B20: 25.02 dBm  
B2: 26.02 dBm  
B3: 24.17 dBm  
B5: 22.87 dBm  
B7: 21.63 dBm  
B8: 21.75 dBm  
B20: 22.87 dBm  
Emissions requirements of cables, transducers, and accessories  
WARNING! Use of an accessory with the HP ElitePad 1000 G2 Healthcare Tablet other than those specified in  
the table above may result in increased Emissions or decreased Immunity of the HP ElitePad 1000 G2  
Healthcare Tablet.  
64 Chapter 12 Specifications  
     
Port type  
Dock  
Name/description  
Manufacturer  
Model number  
HP ElitePad Docking Station  
HP AC/DC Power Supply for Dock  
HP AC/DC Power Supply for Dock  
HP AC/DC Power Supply  
HP  
HP ElitePad Docking Station  
HSTNN-LA35  
Dock PSU  
Dock PSU  
AC/DC PSU  
HP  
HP  
HSTNN-DA35  
Delta Electronics, Inc.  
HSTNN-DA34  
IEC 60601-1-2: 2014  
HP ElitePad 1000 G2 Healthcare Tablet is suitable for use in all establishments, including domestic  
establishments and those directly connected to the public low-voltage power supply network that supplies  
buildings used for domestic purposes.  
Essential Performance is not determined at this time and will be defined by the end user. There could be many  
different applications/uses of the tablet.  
Use of this equipment adjacent to or stacked with other equipment should be avoided because it could result  
in improper operation. If such use is necessary, this equipment and the other equipment should be observed  
to verify that they are operating normally.  
Accessories and cables  
WARNING! Use of accessories, transducers and cables other than those specified or provided by the  
manufacturer of this equipment could result in increased electromagnetic emissions or decreased  
electromagnetic immunity of this equipment and result in improper operation.  
Port type  
HDMI  
Name/description  
Display/monitor  
USB keyboard  
USB  
USB  
USB mouse  
USB  
External HDD (USB 2.0)  
Headphone/microphone  
Smart card  
Audio  
Smart card slot  
Port type  
Dock  
Name/description  
Manufacturer  
Model number  
HP ElitePad Docking Station  
HP AC/DC Power Supply for Dock  
HP AC/DC Power Supply  
HP  
HP ElitePad Docking Station  
HSTNN-DA35  
Dock PSU  
AC/DC PSU  
HP  
Delta Electronics, Inc.  
HSTNN-DA34  
IEC 60601-1-2: 2014 65  
   
Port name on  
EUT  
Cable description Qty  
(or reason for no  
cables)  
Length as  
tested (m)  
Max length  
(m)  
Shielded?  
(Y/N)  
Termination box ID &  
port name  
AC Input  
HDMI  
AC/DC adapter  
HDMI  
1
1
1
2.0  
2.0  
0.5  
>3.0  
>3.0  
>3.0  
No  
No  
No  
Input Power  
Monitor  
HDD  
USB  
USB port  
Port name on  
EUT  
Cable description Qty  
(or reason for no  
cables)  
Length as  
tested (m)  
Max length  
(m)  
Shielded?  
(Y/N)  
Termination box ID &  
port name  
AC Input–Dock  
HDMI  
AC/DC adapter  
HDMI  
1
1
2
1
1
1
1
1
4.0  
2.0  
0.5  
2.0  
2.0  
2.0  
2.0  
1.0  
>3.0  
>3.0  
>3.0  
>3.0  
>3.0  
>3.0  
>3.0  
>3.0  
No  
No  
No  
No  
No  
No  
No  
No  
Input Power  
Monitor  
HDD  
USB  
USB port  
Keyboard  
Mouse  
USB  
Keyboard  
Mouse  
USB  
Line Out  
LAN  
3.5 mm  
Ethernet  
VGA  
Headphone  
Switch  
VGA  
Monitor  
Electromagnetic and radiofrequency emissions  
WARNING! Portable RF communications equipment (including peripherals such as antenna cables and  
external antennas) should be used no closer than 30 cm (12 inches) to any part of the HP ElitePad 1000 G2  
Healthcare Tablet including cables specified by the manufacturer. Otherwise, degradation of the performance  
of this equipment could result.  
Emissions test  
Level/Class  
Compliance  
RF emissions (Radiated)  
CISPR 11  
Group 1  
Compliant  
RF emissions (Conducted)  
CISPR 11  
Class B  
Class D  
N/A  
Compliant  
Compliant  
Compliant  
Harmonic emissions  
IEC 61000-3-2  
Voltage fluctuations/ flicker emissions  
IEC 61000-3-3  
Guidance and manufacturer’s declaration—electromagnetic immunity  
The HP ElitePad 1000 G2 Healthcare Tablet is intended for use in the electromagnetic environment specified below. The customer or  
the user of the HP ElitePad 1000 G2 Healthcare Tablet should assure that it is used in such an environment.  
66 Chapter 12 Specifications  
 
Guidance and manufacturer’s declaration—electromagnetic immunity  
Immunity test  
IEC 60601-1-2:2014 home healthcare  
test level  
Compliance level  
Compliance  
Electrostatic discharge  
(ESD)  
± 8 kV contact  
± 2, 4, 8, 15 air  
± 8 kV contact  
± 2, 4, 8, 15 air  
Compliant  
IEC 61000-4-2  
Electrical fast transient/  
burst  
± 2 kV, 100 kHz for power supply lines  
± 1 kV, 100 kHz for input/output lines  
± 2 kV, 100 kHz for power supply lines Compliant  
± 1 kV, 100 kHz for input/output lines  
IEC 61000-4-4  
Surge  
± 0.5 kv, ± 1 kv line(s) to line(s)  
± 0.5 kv, ± 1 kv line(s) to line(s)  
Compliant  
Compliant  
IEC 61000-4-5  
±0.5 kv, ±1 kv, ± 2 kV line(s) to earth  
±0.5 kv, ±1 kv, ± 2 kV line(s) to earth  
Voltage dips, short  
interruptions, and voltage  
variations on power  
supply input lines  
0% UT (100 % dip in UT) for 0.5 cycle  
0% UT (100 % dip in UT) for 0.5 cycle  
At 0°, 45°, 90°, 135°, 180°, 225°, 270°,  
and 315°  
At 0°, 45°, 90°, 135°, 180°, 225°,  
270°, and 315°  
70 % UT (30 % dip in UT) for 25/30 cycles 70 % UT (30 % dip in UT) for 25/30  
IEC 61000-4-11  
cycles  
0% UT (100 % dip in UT) for 250/300  
0% UT (100 % dip in UT) for 250/300  
cycle  
cycle  
0% UT (100 % dip in UT) for 1 cycle  
0% UT (100 % dip in UT) for 1 cycle  
40 % UT (60 % dip in UT) for 5 cycles  
Power frequency (50/60  
30 A/m  
30 A/m  
Compliant  
Hz) magnetic field  
50 Hz and 60 Hz  
50 Hz and 60 Hz  
IEC 61000-4-8  
NOTE: UT is the AC mains voltage prior to application of the test level.  
Guidance and manufacturer’s declaration—electromagnetic immunity  
The HP ElitePad 1000 G2 Healthcare Tablet is intended for use in the electromagnetic environment specified below. The customer or  
the user of the HP ElitePad 1000 G2 Healthcare Tablet should assure that it is used in such an environment.  
Immunity test  
IEC 60601-1-2:2014 home healthcare Compliance level  
test level  
Electromagnetic  
environment—  
guidance  
Conducted RF  
IEC 61000-4-6  
Applies to both power supply lines and Applies to both power supply lines  
Compliant  
input/output lines:  
and input/output lines:  
3 V  
3 V  
0.15–80 MHz  
0.15–80 MHz  
6 V in ISM and amateur radio bandsa  
between 0.15–80 MHz  
6 V in ISM and amateur radio bandsa  
between 0.15–80 MHz  
80% AM at 1 kHz  
80% AM at 1 kHz  
Radiated RF EM Fields  
IEC 61000-4-3  
10 V/m  
10 V/m  
Compliant  
80 MHz–2.7 GHz  
80% AM at 1 kHz  
80 MHz–2.7 GHz  
80% AM at 1 kHz  
IEC 60601-1-2: 2014 67  
Guidance and manufacturer’s declaration—electromagnetic immunity  
Proximity fields from RF  
wireless communication  
equipment  
a The ISM (industrial, scientific and medical) bands between 0,15 MHz and 80 MHz are 6,765 MHz to 6,795 MHz; 13,553 MHz to 13,567  
MHz; 26,957 MHz to 27,283 MHz; and 40,66 MHz to 40,70 MHz. The amateur radio bands between 0,15 MHz and 80 MHz are 1,8 MHz to  
2,0 MHz, 3,5 MHz to 4,0 MHz, 5,3 MHz to 5,4 MHz, 7 MHz to 7,3 MHz, 10,1 MHz to 10,15 MHz, 14 MHz to 14,2 MHz, 18,07 MHz to 18,17  
MHz, 21,0 MHz to 21,4 MHz, 24,89 MHz to 24,99 MHz, 28,0 MHz to 29,7 MHz and 50,0 MHz to 54,0 MHz.  
Table 12-3 Proximity fields from RF wireless communication equipment  
Test frequency  
(MHz)  
Band (MHz)  
Service  
Voltage level  
(V/m)  
Modulation  
Compliance  
385  
450  
380–390  
430–470  
TETRA 400  
27  
28  
50% PM, 18 Hz  
Compliant  
GMRS 460, FRS 460  
FM ± 5 kHz deviation, 1 kHz Compliant  
sine  
710  
704–787  
800–960  
1700–1990  
LTE Band 13, 17  
9
50% PM, 217 Hz  
50% PM, 18 Hz  
50% PM, 217 Hz  
Compliant  
Compliant  
Compliant  
Compliant  
Compliant  
Compliant  
Compliant  
Compliant  
Compliant  
Compliant  
745  
780  
810  
GSM 800/900, TETRA 28  
800, IDEN 820, CDMA  
850, LTE Band 5  
870  
930  
1720  
1845  
1970  
2450  
GSM 1800, CDMA  
1900, GSM 1900,  
DECT, LTE Band 1, 3,  
4, 25, UMTS  
28  
2400–2570  
5100–5800  
Blutetooth, WLAN,  
802.11 b/g/n, RFID  
2450, LTE Band 7  
28  
9
50% PM, 217 Hz  
50% PM, 217 Hz  
5240  
5500  
5785  
WLAN 802.11 a/n  
Compliant  
Compliant  
Compliant  
Radiofrequency bandwidths  
Receiver technology  
Bluetooth 4.0  
Frequency or frequency band of reception  
2.4 GHz  
Bandwidth  
2 MHz  
Wifi 802.11 a/b/g/n  
NFC ISO18092, ISO14443A/B  
LTE cat3  
2.4 GHz and 5.0 GHz  
20/40 MHz  
14 kHz  
13.553–13.567 MHz  
1900 MHz, 2100 MHz, 850 MHz, 2600 MHz, 1800  
MHz, 900 MHz, 800 MHz  
20 MHz  
LTE bands 1, 2, 3, 5, 7, 8, 20  
68 Chapter 12 Specifications  
   
Radiofrequency transmitter bands and ERP  
Transmitter technology  
Frequency or frequency band  
ERP (Effective Radiated  
Power)  
E.I.R.P.  
Bluetooth 4.0  
2.4 GHz  
8.04 dBm  
10.19 dBm  
Wifi 802.11 a/b/g/n  
2.4 GHz and 5.0 GHz  
2.4 GHz: 17.39 dBm  
5 GHz: 19.7 dBm  
2.4 GHz: 19.54 dBm  
5 GHz: 21.85 dBm  
NFC ISO18092, ISO14443A/B  
LTE cat3  
13.5 MHz  
-43 dBm  
-40.85 dBm  
2100 MHz, 1900 MHz, 1800 MHz, B1: 25.19 dBm  
1700 MHz, 850 MHz, 2500 MHz,  
900 MHz, 800 MHz  
B1: 27.34 dBm  
B2: 28.17 dBm  
B3: 26.32 dBm  
B5: 25.02 dBm  
B7: 23.78 dBm  
B8: 23.9 dBm  
B20: 25.02 dBm  
B2: 26.02 dBm  
B3: 24.17 dBm  
B5: 22.87 dBm  
B7: 21.63 dBm  
B8: 21.75 dBm  
B20: 22.87 dBm  
IEC 60601-1-2: 2014 69  
 
A Traveling with the tablet  
For best results, follow these traveling and shipping tips:  
Prepare the tablet for traveling or shipping:  
Back up your information.  
Remove all external media cards, such as smart cards.  
CAUTION: To reduce the risk of damage to the tablet, damage to a drive, or loss of information,  
remove the media from a drive before shipping, storing, or traveling with a drive.  
Turn off and then disconnect all external devices.  
Shut down the tablet.  
Take along a backup of your information. Keep the backup separate from the tablet.  
When traveling by air, carry the tablet as hand luggage; do not check it in with the rest of your bags.  
CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include  
airport walk-through devices and security wands. Airport conveyer belts and similar security devices  
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.  
In-flight tablet use is at the discretion of the airline. If you plan to use the tablet during a flight, check  
with the airline in advance.  
If you are shipping the tablet, use suitable protective packaging and label the package “FRAGILE.”  
If the tablet has a wireless device installed, such as an 802.11b/g device, a Global System for Mobile  
Communications (GSM) device, or a General Packet Radio Service (GPRS) device, the use of these devices  
may be restricted in some environments. Such restrictions may apply onboard aircraft, in hospitals, near  
explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a  
particular device, ask for authorization to use it before you turn it on.  
If you are traveling internationally, follow these suggestions:  
Check the tablet-related customs regulations for each country or region on your itinerary.  
Check the power cord and adapter requirements for each location in which you plan to use the  
tablet. Voltage, frequency, and plug configurations vary.  
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt  
to power the tablet with a voltage converter kit sold for appliances.  
70 Appendix A Traveling with the tablet  
   
B Troubleshooting  
Troubleshooting resources  
Access website links and additional information about the tablet through HP Support Assistant. To  
access HP Support Assistant, from the Start screen, select the HP Support Assistant app.  
NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools  
that do not require an Internet connection.  
Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support,  
Choose from the following types of support:  
Chat online with an HP technician.  
NOTE: When chat is not available in a particular language, it is available in English.  
Send an email to HP support.  
Find HP support worldwide telephone numbers.  
Locate an HP service center.  
Resolving issues  
The following sections describe several common issues and solutions.  
The tablet is unable to start up  
If the tablet does not turn on when you press the power button, the following suggestions may help you  
determine why the tablet does not start up:  
If the tablet is plugged into an AC outlet, unplug the tablet and plug another electrical device into the  
outlet to be sure that the outlet is providing adequate power.  
NOTE: Use only the AC adapter provided with the tablet or one approved by HP for this tablet.  
If the tablet is plugged into an external power source other than an AC outlet, plug the tablet into an AC  
outlet using the AC adapter. Be sure that the power cord and AC adapter connections are secure.  
An external device is not working  
Follow these suggestions if an external device does not function as expected:  
Turn on the device according to the manufacturer's instructions.  
Be sure that all device connections are secure.  
Be sure that the device is receiving electrical power.  
Be sure that the device, especially if it is older, is compatible with the operating system.  
Be sure that the correct drivers are installed and updated.  
Troubleshooting resources 71  
           
A video is not visible on an external display  
1. If both the tablet and an external display device are on, use the on-screen keyboard to press fn+f4 one  
or more times to switch between the tablet screen and the external display.  
2. Configure the monitor settings to make the external display primary:  
a. From the Windows desktop, right-click on a blank area of the screen, and select Screen resolution.  
b. Specify a primary display and a secondary display.  
NOTE: When using both displays, a DVD image will not appear on any display designated as the  
secondary display.  
72 Appendix B Troubleshooting  
 
Index  
A
connecting to a WLAN 14  
connector, power  
conservation, power 39  
corporate WLAN connection 14  
critical battery level 35  
critical updates, software 48  
I
administrator password 47  
ambient light sensor, identifying  
antivirus software 47  
audio functions, checking 28  
audio-out (headphone)/audio-in  
(mirophone) jack, identifying  
input power 59  
integrated webcam light,  
identifying  
internal microphones, identifying  
Internet connection setup 13  
issues, resolving 71  
D
B
docking connector, identifying  
drive media 35  
drives  
J
bar-code scanner  
configuring 31, 32  
default settings 33  
identifying  
scanning 31  
battery  
Java Card  
defined 40  
inserting 40  
removing 41  
external 44  
hard 44  
optical 44  
L
E
labels  
conserving power 39  
discharging 37  
edge-swipe gestures 24, 25  
external AC power, using 39  
external devices 44  
external drive 44  
Bluetooth  
Microsoft Certificate of  
Authenticity  
regulatory  
displaying remaining charge 37  
low battery levels 37  
Battery Check 37  
battery information, finding 37  
battery power 36  
serial number  
F
service  
wireless certification  
WLAN  
left-edge swipe 25  
lights, webcam  
f11 recovery 53  
firewall software 47  
BIOS  
determining version 56  
updating 56  
G
Bluetooth device 12, 15  
Bluetooth label  
GPS 15  
low battery level 37  
bottom  
buttons  
H
M
hard drive recovery 53  
hard drive, external 44  
HDMI port  
micro SIM, inserting 16  
microSD card, inserting 16  
bar-code scanner  
power 7, 35  
volume 28  
connecting 30  
N
identifying  
Near Field Communications 34  
C
HDMI, configuring audio 30  
headphones and microphones,  
connecting 28  
high-definition devices, connecting  
HP Client Security 48  
HP Mobile Broadband, disabled 16  
HP PC Hardware Diagnostics (UEFI)  
NFC tapping area  
cable, USB 41  
caring for your tablet 50  
checking audio functions 28  
cleaning your tablet 50  
components  
O
operating environment 59  
optical drive 44  
optional external devices, using 44  
back  
bottom  
front  
P
password protection on wakeup 36  
top  
configuring  
audio for HDMI 30  
hubs 41  
Index 73  
 
passwords  
administrator 47  
user 47  
pinching touch screen gesture 23  
ports  
HDMI 8, 30  
power  
SoftPaqs, downloading 51  
software  
Windows  
Refresh 54  
Windows button, identifying  
wireless antennas, identifying  
wireless certification label  
wireless controls, operating  
system 12  
wireless network (WLAN)  
connecting 14  
antivirus 47  
critical updates 48  
firewall 47  
speakers, identifying  
T
battery 36  
conserving 39  
options 35  
tablet, traveling 70  
top-edge swipe 25  
touch screen gestures 24, 25  
2–finger click 23  
edge-swipe gestures 24, 25  
one-finger slide 21  
pinch 23  
corporate WLAN connection 14  
equipment needed 13  
functional range 14  
public WLAN connection 14  
security 13  
power button 35  
power button, identifying  
power connector, identifying  
power-saving states 35  
product name and number,  
using 12  
rotating 24  
scrolling 22  
tapping 22  
computer  
WLAN  
antennas, identifying  
public WLAN connection 14  
device 12  
WLAN device  
R
touch screen, using 21  
traveling with the computer  
traveling with the tablet 70  
troubleshooting, external display  
turning off the tablet 35  
readable media 35  
recovery 54  
recovery partition 53  
refresh 54  
WLAN label  
writable media 35  
WWAN  
antennas, identifying  
device 15  
regulatory information  
regulatory label  
U
wireless certification labels  
restoring the hard drive 53  
right-edge swipe 24  
Z
unresponsive system 35  
zoom touch screen gesture 23  
USB 3.0 port  
USB cable, connecting 41  
USB devices  
S
security cable slot, identifying  
security, wireless 13  
serial number  
connecting 41  
description 41  
removing 41  
serial number, computer  
service labels, locating  
setting  
password protection on wakeup  
power options 35  
setup of WLAN 13  
shutdown 35  
Sleep  
USB hubs 41  
USB ports, identifying  
user password 47  
using  
external AC power 39  
power-saving states 35  
V
video 29  
volume  
exiting 35  
adjusting 28  
buttons 28  
initiating 35  
slot, security cable  
smart card  
W
defined 40  
webcam  
inserting 40  
removing 41  
smart card reader  
identifying  
using 29  
webcam light, identifying  
74 Index  

Soleus Air Air Conditioner Sg Ttw 14hc User Manual
Schumacher Ps 1022ma User Manual
Precisionaire 95% Dop Filter Alpha 95 User Manual
Oki Cx 1145 Mfp User Manual
MIELE G 7764 SUPER COMBI User Manual
Lanier 5613 User Manual
DELL ULTRASHARP U2417HJ User Manual
CRAFTSMAN 917.273070 User Manual
CRAFTSMAN 172.171040 User Manual
ACER ASPIRE 1500 User Manual