User’s Guide
Dell UltraSharp U2417HJ
Model No.: U2417HJ
Regulatory model: U2417HJb
Contents
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Contents
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3
Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
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Contents
About Your Monitor
1
Package Contents
Your monitor ships with the components shown below. Ensure that you have received all
NOTE: Some items may be optional and may not ship with your monitor. Some
features or media may not be available in certain countries.
NOTE: To set up with any other stand, please refer to the respective stand setup
guide for setup instructions.
• Monitor
• Wireless Charging Stand
• Cable Cover
• Power Cable (Varies by
Countries)
About Your Monitor
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5
• DP Cable (Mini-DP to DP)
• USB 3.0 Upstream Cable
(Enables the USB Ports on
the Monitor)
• Micro USB cable (Enables
the Wireless Charging
Stand)
• Drivers and
Documentation Media
• Quick Setup Guide
• Factory Calibration
Report
• Safety, Environmental,
and Regulatory
Information
• Wireless Safety and
Regulatory Information
Product Features
The Dell U2417HJ flat panel display has an active matrix, Thin-Film Transistor (TFT),
Liquid Crystal Display (LCD) and LED backlight. The monitor features include:
•
•
•
•
60.47 cm (23.8-inch) viewable area display (measured diagonally).
1920 x 1080 resolution, plus full-screen support for lower resolutions.
Wide viewing angle to allow viewing from a sitting or standing position, or while
moving from side-to-side.
Wireless charging stand base makes wireless charging possible for your
smartphones or mobile devices.
Tilt, swivel, vertical extension and rotate adjustment capabilities.
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About Your Monitor
•
•
•
Ultra-thin bezel minimizes the bezel gap in multi-monitor usage, enabling easier
set up with an elegant viewing experience.
Removable stand and Video Electronics Standards Association (VESA™) 100 mm
mounting holes for flexible mounting solutions.
Extensive all digital connectivity with DisplayPort, mini DisplayPort, HDMI (MHL),
USB 3.0 helps future proof your monitor.
•
•
•
•
Plug and play capability if supported by your system.
Color gamut of 96% sRGB (CIE1931) with an average Delta E of <4.
On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
Software and documentation media includes an Information File (INF), Image Color
Matching File (ICM), and product documentation.
•
Dell Display Manager Software included (comes in the CD shipped with the
monitor).
•
•
•
•
Energy Saver feature for Energy Star compliance.
Security lock slot.
Stand lock.
Capability to switch from wide aspect to standard aspect ratio while maintaining
the image quality.
•
•
•
•
•
•
•
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EPEAT Gold Rating.
BFR/PVC-free (Halogen-free) excluding external cables.
TCO-Certified Displays.
Meets NFPA 99 leakage current requirements.
Arsenic-Free glass and Mercury-Free for the panel only.
High Dynamic Contrast Ratio (2,000,000:1).
0.5 W standby power when in the sleep mode.
Energy Gauge shows the energy level being consumed by the monitor in real time
(consumption from the wireless charging stand is not included).
About Your Monitor
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7
Identifying Parts and Controls
Front View
Front panel controls
Label
Description
1
Function buttons (For more information, see Operating the Monitor
)
2
Power On/Off button (with LED indicator)
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About Your Monitor
Back View
Back View with monitor stand
Use
Label
Description
1
VESA mounting holes (100 mm x
100 mm - behind attached VESA
Cover)
Wall mount monitor using VESA-
compatible wall mount kit (100 mm x
100 mm).
2
3
4
Regulatory label
Lists the regulatory approvals.
Releases stand from monitor.
Stand release button
Security lock slot
Secures monitor with security lock
(security lock not included).
5
6
Barcode serial number label
USB downstream port*
Refer to this label if you need to contact
Dell for technical support.
Use this port for your USB device or
connect to the micro USB port on the
stand for Qi/PMA compliance device
charging.
7
Cable management slot
Micro USB port
Uses to organize cables by placing them
through the slot.
8
Connect to the USB downstream port on
the monitor for Qi/PMA compliance
device charging.
*It is recommended to use this port for your wireless USB device whenever possible.
About Your Monitor
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9
Side View
45-degree side view
Use
Label
Description
Wireless charging pad
1
• Charge your Qi (WPC) or PMA compliance devices.
• Align your device to the pad to get max charging.
2
Wireless charging LED Indicates the wireless charging status.
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About Your Monitor
Bottom View
Bottom view without monitor stand
Label
1
Description
Use
AC power cord
connector
Connect the power cable.
2
Dell Soundbar
mounting slots
Attach the optional Dell Soundbar. (Concealed below
removable plastic sheets)
3
4
DP in connector
Connect your computer with DP cable.
Mini DisplayPort in
connector
Connect your computer with Mini-DP to DP cable.
5
DisplayPort out (MST)
connector
DisplayPort output for MST (Multi-Stream Transport)
capable monitor. DP 1.1 monitor can only be
connected as the last monitor in the MST chain. To
enable MST, refer to instruction on section
"
6
HDMI (MHL) port
connector
Connect your MHL devices with MHL cable.
7
Audio-Line out
Connect your speakers*.
8
USB upstream port
Connect the USB cable that came with your monitor
to the computer. Once this cable is connected, you
can use the USB connectors on the monitor.
9
USB downstream port Connect your USB device. You can only use this
connector after you have connected the USB cable to
the computer and USB upstream connector on the
monitor.
10
Stand lock feature
To lock the stand to the monitor using a M3 x 6 mm
screw (screw not included).
* Headphone usage is not supported for the audio line out connector.
About Your Monitor
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11
Monitor Specifications
Flat Panel Specifications
Model
U2417HJ
Screen type
Panel type
Active matrix - TFT LCD
In Plane Switching
Viewable image
Diagonal
604.70 mm (23.8 inches)
527.04 mm (20.75 inches)
Horizontal, Active Area
Vertical, Active Area
Area
296.46 mm (11.67 inches)
2
2
156246.28 mm (242.18 inch )
0.2745 mm
Pixel pitch
Viewing angle
178° (vertical) typical
178° (horizontal) typical
250 cd/m² (typical)
Luminance output
Contrast ratio
1000 to 1 (typical)
2M to 1 (typical Dynamic Contrast On)
Anti-Glare with 3H hardness
LED edgelight system
Faceplate coating
Backlight
Response time
Color depth
Color gamut
8 ms (typical) with Overdrive
16.77 million colors
CIE1976 (85%), CIE 1931* (72%)
* [U2417HJ] sRGB coverage is 96%.
Resolution Specifications
Model
U2417HJ
Horizontal scan range
Vertical scan range
30 kHz to 83 kHz (automatic)
56 Hz to 76 Hz (automatic)
Maximum preset resolution 1920 x 1080 at 60 Hz
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About Your Monitor
Supported Video Modes
Model
U2417HJ
480p, 480i, 576p, 720p, 1080p, 576i, 1080i
Video display capabilities
(HDMI & DP playback)
Preset Display Modes
Display Mode
Horizontal
Frequency (kHz)
Vertical
Frequency
(Hz)
Pixel Clock
(MHz)
Sync Polarity
(Horizontal/
Vertical)
VESA, 720 x 400
VESA, 640 x 480
VESA, 640 x 480
VESA, 800 x 600
VESA, 800 x 600
VESA, 1024 x 768
VESA, 1024 x 768
VESA, 1152 x 864
VESA, 1280 x 1024
VESA, 1280 x 1024
VESA, 1600 x 1200
VESA, 1920 x 1080
31.5
31.5
37.5
37.9
46.9
48.4
60.0
67.5
64.0
80.0
75.0
67.5
70.1
60.0
75.0
60.3
75.0
60.0
75.0
75.0
60.0
75.0
60.0
60.0
28.3
25.2
-/+
-/-
31.5
-/-
40.0
49.5
+/+
+/+
-/-
65.0
78.8
+/+
+/+
+/+
+/+
+/+
+/+
108.0
108.0
135.0
162.0
148.5
MHL Source Display Modes
Display Mode
640 x 480p
Frequency (Hz)
60
60
50
60
50
60
50
30
60
50
720 x 480p
720 x 576p
1280 x 720p
1280 x 720p
1920 x 1080i
1920 x 1080i
1920 x 1080p
1920 x 1080p
1920 x 1080p
About Your Monitor
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13
720 (1440) x 480i
720 (1440) x 576i
60
50
Electrical Specifications
Model
U2417HJ
Video input signals
• HDMI 1.4 (MHL 2.0)*, 600mV for each differential
line, 100 ohm input impedance per differential pair
• DisplayPort 1.2**, 600mV for each differential line,
100 ohm input impedance per differential pair
AC input voltage/frequency/
current
100 VAC to 240 VAC / 50 Hz or 60 Hz 3 Hz / 1.5 A
(typical)
Inrush current
• 120 V: 42 A (Max.) at 0 °C (cold start)
• 240 V: 80 A (Max.) at 0 °C (cold start)
* Not Support HDMI 1.4 optional specification, include HDMI Ethernet Channel (HEC),
Audio Return Channel (ARC), standard for 3D format and resolutions, standard for 2K and
4K digital cinema resolution.
** Support DP1.2 (CORE) specification, include HBR2, MST and DP audio.
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About Your Monitor
Physical Characteristics
Model
U2417HJ
Connector type
DP, black connector (include DP in and DP
out); Mini DisplayPort; HDMI (MHL); USB 3.0
Signal cable type
• Digital: detachable, HDMI, 19 pins
• Digital: detachable, MHL, 19 pins
• Digital: detachable, Mini-DP to DP, 20
pins
• Universal Serial Bus: detachable, USB, 9
pins
Dimensions (with stand)
Height (extended)
Height (compressed)
Width
505.2 mm (19.89 inches)
415.2 mm (16.35 inches)
539.1 mm (21.22 inches)
201.0 mm (7.91 inches)
Depth
Dimensions (without stand)
Height
321.1 mm (12.64 inches)
539.1 mm (21.22 inches)
45.6 mm (1.80 inches)
Width
Depth
Stand dimensions
Height (extended)
Height (compressed)
Width
419.3 mm (16.51 inches)
329.3 mm (12.96 inches)
265.0 mm (10.43 inches)
201.0 mm (7.91 inches)
Depth
Weight
Weight with packaging
8.11 kg (17.87 lb)
Weight with stand assembly and cables 6.04 kg (13.31 lb)
Weight without stand assembly (For wall 3.56 kg (7.85 lb)
mount or VESA mount considerations -
no cables)
Weight of stand assembly
Front frame gloss
2.16 kg (4.76 lb)
Black Frame - 17 3% gloss unit (max.)
About Your Monitor
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15
Environmental Characteristics
Model
U2417HJ
Temperature
Operating
0 °C to 40 °C (32 °F to 104 °F)
Non-operating
• Storage: -20 °C to 60 °C (-4 °F to 140 °F)
• Shipping: -20 °C to 60 °C (-4 °F to 140 °F)
Humidity
Operating
10% to 80% (non-condensing)
Non-operating
• Storage: 5% to 90% (non-condensing)
• Shipping: 5% to 90% (non-condensing)
Altitude
Operating
5,000 m (16,400 ft) (maximum)
12,192 m (40,000 ft) (maximum)
Non-operating
Thermal dissipation
• 250.99 BTU/hour (maximum)
• 54.20 BTU/hour (typical)
Power Management Modes
NOTE: Below power are indicative WITHOUT the micro USB charging cable
connected.
If you have VESA's DPM™ compliance display card or software installed in your PC, the
monitor can automatically reduce its power consumption when not in use. This is
referred to as Power Save Mode*. If the computer detects input from the keyboard,
mouse, or other input devices, the monitor automatically resumes functioning. The
following table shows the power consumption and signaling of this automatic power
saving feature.
VESA Modes Horizontal Vertical
Sync Sync
Video
Power
Indicator
Power
Consumption
Normal
operation
Active
Active
Active
White
74 W (maximum)**
16 W (typical)
Active-off
mode
Inactive
-
Inactive
-
Blanked White (Breathing)
Off
Less than 0.5 W
Switch off
-
Less than 0.5 W
Energy Star
Power Consumption
On Mode
18.1 W***
The OSD functions only in the normal operation mode. When any button is pressed in
the Active-off mode, one of the following messages will be displayed:
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About Your Monitor
or
Activate the computer and the monitor to gain access to the OSD.
®
NOTE: This monitor is ENERGY STAR -compliant.
* Zero power consumption in OFF mode can only be achieved by disconnecting the
main cable from the monitor.
** Maximum power consumption with max luminance, and USB active.
*** Energy consumption (On Mode) is tested at 230 Volts / 50 Hz.
This document is informational only and reflects laboratory performance. Your product
may perform differently, depending on the software, components and peripherals you
ordered and shall have no obligation to update such information. Accordingly, the
customer should not rely upon this information in making decisions about electrical
tolerances or otherwise. No warranty as to accuracy or completeness is expressed or
implied.
**** Measurements are indicative for monitor head only without charging base turned
on.
About Your Monitor
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17
Pin Assignments
DisplayPort Connector
Pin
20-pin Side of the Connected
Number
Signal Cable
ML0(p)
GND
1
2
3
ML0(n)
ML1(p)
GND
4
5
6
ML1(n)
ML2(p)
GND
7
8
9
ML2(n)
ML3(p)
GND
10
11
12
13
14
15
16
17
18
19
20
ML3(n)
GND
GND
AUX(p)
GND
AUX(n)
GND
Re-PWR
+3.3 V DP_PWR
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About Your Monitor
Mini DisplayPort Connector
Pin
20-pin Side of the Connected
Number
Signal Cable
1
2
GND
Hot Plug Detect
ML3(n)
GND
3
4
5
ML3(n)
GND
6
7
GND
8
GND
9
ML2(n)
ML0(p)
ML2(p)
ML0(p)
GND
10
11
12
13
14
15
16
17
18
19
20
GND
ML1(n)
AUX(p)
ML1(p)
AUX(n)
GND
+3.3 V DP_PWR
About Your Monitor
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19
HDMI Connector
Pin
19-pin Side of the Connected
Number
Signal Cable
1
2
TMDS DATA 2+
TMDS DATA 2 SHIELD
TMDS DATA 2-
3
4
TMDS DATA 1+
5
TMDS DATA 1 SHIELD
TMDS DATA 1-
6
7
TMDS DATA 0+
TMDS DATA 0 SHIELD
TMDS DATA 0-
8
9
10
11
12
13
14
15
16
17
18
19
TMDS CLOCK+
TMDS CLOCK SHIELD
TMDS CLOCK-
CEC
Reserved (N.C. on device)
DDC CLOCK (SCL)
DDC DATA (SDA)
DDC/CEC Ground
+5V POWER
HOT PLUG DETECT
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About Your Monitor
MHL Connector
Pin
19-pin Side of the Connected
Number
Signal Cable
1
2
TMDS DATA 2+
TMDS DATA 2 SHIELD
TMDS DATA 2-
TMDS DATA 1+
GND
3
4
5
6
TMDS DATA 1-
MHL+
7
8
TMDS DATA 0 SHIELD
MHL-
9
10
11
12
13
14
15
16
17
18
19
TMDS CLOCK+
GND
TMDS CLOCK-
CEC
Reserved (N.C. on device)
DDC CLOCK (SCL)
DDC DATA (SDA)
GND
VBUS (+5V, 900mA maximum)
CBUS
Plug and Play Capability
You can install the monitor in any Plug and Play-compatible system. The monitor
automatically provides the computer system with its Extended Display Identification Data
(EDID) using Display Data Channel (DDC) protocols so the system can configure itself
and optimize the monitor settings. Most monitor installations are automatic; you can
select different settings if desired. For more information about changing the monitor
settings, see Operating the Monitor
.
About Your Monitor
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21
Universal Serial Bus (USB) Interface
This section gives you information about the USB ports that are available on the monitor.
NOTE: This monitor is Super-Speed USB 3.0 compatible.
Transfer Speed
Super-speed
High speed
Data Rate
Power Consumption*
4.5 W (Max, each port)
4.5 W (Max, each port)
4.5 W (Max, each port)
5 Gbps
480 Mbps
12 Mbps
Full speed
* Up to 2A on USB downstream port (port with
compliance devices or normal USB devices.
lightning icon) with BC1.2
USB Upstream Connector
Pin Number
9-pin Side of the Connector
1
2
3
4
5
6
7
8
9
VCC
D-
D+
GND
SSTX-
SSTX+
GND
SSRX-
SSRX+
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About Your Monitor
USB Downstream Connector
Pin Number
9-pin Side of the Connector
1
2
3
4
5
6
7
8
9
VCC
D-
D+
GND
SSTX-
SSTX+
GND
SSRX-
SSRX+
USB Ports
•
•
•
1 upstream - back
4 downstream - back
Power Charging Port- the port with
lightning icon; supports fast current
charging capability if the device is BC1.2 compatible.
NOTE: USB 3.0 functionality requires a USB 3.0-capable computer.
NOTE: The monitor's USB interface works only when the monitor is On or in the
power save mode. If you turn Off the monitor and then turn it On, the attached
peripherals may take a few seconds to resume normal functionality.
LCD Monitor Quality and Pixel Policy
During the LCD Monitor manufacturing process, it is not uncommon for one or more
pixels to become fixed in an unchanging state which are hard to see and do not affect
the display quality or usability. For more information on Dell Monitor Quality and Pixel
About Your Monitor
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23
Maintenance Guidelines
Cleaning Your Monitor
WARNING: Before cleaning the monitor, unplug the monitor power cable from
the electrical outlet.
For best practices, follow the instructions in the list below while unpacking, cleaning, or
handling your monitor:
•
To clean your anti-static screen, lightly dampen a soft, clean cloth with water. If
possible, use a special screen-cleaning tissue or solution suitable for the anti-
static coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or
compressed air.
•
•
•
•
Use a lightly-dampened, warm cloth to clean the monitor. Avoid using
detergent of any kind as some detergents leave a milky film on the monitor.
If you notice white powder when you unpack your monitor, wipe it off with a
cloth.
Handle your monitor with care as a darker-colored monitor may get scratched
and show white scuff marks more than a lighter-colored monitor.
To help maintain the best image quality on your monitor, use a dynamically
changing screen saver and turn Off your monitor when not in use.
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About Your Monitor
Setting Up the Monitor
2
Attaching the Stand
NOTE: The stand is detached when the monitor is shipped from the factory.
NOTE: This is applicable for a monitor with a stand. When any other stand is
bought, please refer to the respective stand setup guide for the set up instructions.
To attach the monitor stand:
1. Place the monitor on a soft cloth or cushion.
2. Fit the two tabs on the upper part of the stand to the groove on the back of the
monitor.
3. Press the stand till it snaps into place.
Connecting Your Monitor
WARNING: Before you begin any of the procedures in this section, follow the
.
NOTE: Do not connect all cables to the computer at the same time.
To connect your monitor to the computer:
1. Turn Off your computer and disconnect the power cable.
Connect the DP/Mini-DP to DP/HDMI/MHL cable from your monitor to the
computer.
Setting Up the Monitor
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25
Connecting the HDMI cable
Connecting the MHL cable
Connecting the black DisplayPort (Mini-DP to DP) cable
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Setting Up the Monitor
Connecting the black DisplayPort (DP to DP) cable
Connecting the monitor for DP Multi-Stream Transport (MST)
function
NOTE: U2417HJ supports the DP MST feature. To make use of this feature, your PC
Graphics Card must be certified to DP1.2 with MST option.
The default out of factory setting in the U2417HJ is DP1.1a.
To enable MST connection, please use only DP cable as provided in box (or other DP1.2
certified cable) and change the DP setting to DP1.2 by performing the below steps:
A) Monitor is able to show content
1. Use OSD button to navigate to Display Settings.
Setting Up the Monitor
|
27
2. Go to DisplayPort 1.2 selection.
3. Select Enable or Disable accordingly.
4. Follow the screen message to confirm selection of DP1.2 or DP1.1a.
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Setting Up the Monitor
B) Monitor fails to show any content (blank screen)
1. Use the
and
buttons to highlight DisplayPort or Mini DisplayPort.
2. Press and hold the
button for approximately 8 seconds.
3. The DisplayPort configuration message will appear:
4. Use the
button to enable DP1.2 or
button to exit without making any
changes.
Repeat the above steps to change the setting back to DP 1.1a if necessary.
CAUTION: The graphics are used for the purpose of illustration only. Appearance
of the computer may vary.
Setting Up the Monitor
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29
Connecting the USB 3.0 cable
After you have completed connecting the Mini-DP to DP/DP/HDMI cable, follow the
procedures below to connect the USB 3.0 cable to the computer and complete your
monitor setup:
1. Connect the upstream USB 3.0 port (cable supplied) to an appropriate USB 3.0 port
2. Connect the USB 3.0 peripherals to the downstream USB 3.0 ports on the monitor.
3. Plug the power cables for your computer and monitor into a nearby outlet.
4. Turn On the monitor and the computer.
If your monitor displays an image, installation is complete. If it does not display an
image, see Universal Serial Bus (USB) Specific Problems
.
5. Use the cable slot on the monitor stand to organize the cables.
Using the (MHL) Mobile-High Definition Link
NOTE: This monitor is MHL certified.
NOTE: To use the MHL function, use only MHL certified cable and source devices
that support MHL output.
NOTE: Some MHL source devices may take more than a few seconds or longer to
output an image, depending on MHL source devices.
NOTE: When the connected MHL source device enters Standby mode, the monitor
will display black screen or show the message below, depending on MHL source
device's output.
To enable MHL connection, please perform the below steps:
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Setting Up the Monitor
1. Plug the power cable on your monitor into a AC outlet.
2. Connect the (micro) USB port on you MHL source device to HDMI (MHL) 1 or HDMI
details.)
3. Turn On the monitor and the MHL source device.
4. Select input source on monitor to HDMI (MHL) 1 or HDMI (MHL) 2 by using OSD
.
Organizing Your Cables
After attaching all necessary cables to your monitor and computer, (See Connecting Your
Monitor for cable attachment,) organize all cables as shown above.
Setting Up the Monitor
|
31
Attaching the Cable Cover
NOTE: The cable cover is detached when the monitor is shipped from the factory.
1. Fit the two tabs on the bottom part of the cable cover to the groove on the back of
the monitor.
2. Press the cable cover till it snaps into place.
Removing the Monitor Stand
NOTE: To prevent scratches on the LCD screen while removing the stand, ensure
that the monitor is placed on a soft, clean surface.
NOTE: This is applicable for a monitor with a stand. When any other stand is
bought, please refer to the respective stand setup guide for the set-up instructions.
To remove the stand:
1. Place the monitor on a soft cloth or cushion.
2. Press and hold the stand release button.
3. Lift the stand up and away from the monitor
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Setting Up the Monitor
Removing the Cable Cover
1. Press the tab on the cable cover.
2. Remove the two tabs on the bottom part of the cable cover from the groove on the
back of the monitor.
Wall Mounting (Optional)
(Screw dimension: M4 x 10 mm).
Refer to the instructions that come with the VESA-compatible wall mounting kit.
1. Place the monitor panel on a soft cloth or cushion on a stable, flat table.
2. Remove the stand.
3. Use a Phillips crosshead screwdriver to remove the four screws securing the plastic
cover.
4. Attach the mounting bracket from the wall mounting kit to the monitor.
Setting Up the Monitor
|
33
5. Mount the monitor on the wall by following the instructions that comes with the
wall mounting kit.
NOTE: For use only with UL-listed wall mount bracket with minimum weight/load
bearing capacity of 5.88 kg.
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Setting Up the Monitor
Operating the Monitor
3
Power On the Monitor
Press the
button to turn On the monitor.
Using the Front Panel Controls
Use the control buttons on the front of the monitor to adjust the characteristics of the
image being displayed. As you use these buttons to adjust the controls, an OSD shows
the numeric values of the characteristics as they change.
The following table describes the front panel buttons:
Front Panel Button
Description
1
Use this button to choose from a list of preset color modes.
Shortcut key/
Preset Modes
Operating the Monitor
|
35
2
3
Use this button to directly access the Brightness/Contrast
menu.
Shortcut key/
Brightness/Contrast
Use the MENU button to launch the On-Screen Display
(OSD) and select the OSD Menu. See Accessing the Menu
.
Menu
Exit
4
5
Use this button to go back to the main menu or exit the OSD
main menu.
Use the Power button to turn the monitor On and Off.
The white light indicates the monitor is On and fully
functional. A breathing white light indicates the power save
mode.
Power
(with power light
indicator)
Front Panel Button
Use the buttons on the front of the monitor to adjust the image settings.
Front Panel Button
Description
1
Use the Up button to adjust (increase ranges) items in the
OSD menu.
Up
Down
OK
2
3
4
Use the Down button to adjust (decrease ranges) items in
the OSD menu.
Use the OK button to confirm your selection.
Use the Back button to go back to the previous menu.
Back
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Operating the Monitor
Using the On-Screen Display (OSD) Menu
Accessing the Menu System
NOTE: If you change the settings and then either proceed to another menu or exit
the OSD menu, the monitor automatically saves those changes. The changes are
also saved if you change the settings and then wait for the OSD menu to disappear.
NOTE: The model name U2414H is a generic name without suffix J.
1. Press the
button to launch the OSD menu and display the main menu.
Main Menu for digital (HDMI (MHL) 1/ HDMI (MHL) 2) input
or
Main Menu for digital (mini DisplayPort) input
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37
or
Main Menu for digital (DP) input
2. Press the
and
buttons to move between the setting options. As you move
from one icon to another, the option name is highlighted. See the following table
for a complete list of all the options available for the monitor.
3. Press the
button once to activate the highlighted option.
and button to select the desired parameter.
4. Press
5. Press
to enter the slide bar and then use the
and
buttons, according
to the indicators on the menu, to make your changes.
6. Select the button to return to the main menu.
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Icon
Menu and
Submenus
Description
Use this menu to activate Brightness/Contrast adjustment.
Brightness/
Contrast
Brightness adjusts the luminance of the backlight.
Brightness
Contrast
Press the
button to increase the brightness and press the
button to decrease the brightness (min. 0 / max. 100).
NOTE: Manual adjustment of Brightness is disabled when Dynamic
Contrast is switched On.
Adjust the Brightness first, and then adjust the Contrast only if further
adjustment is necessary.
Press the
button to increase the contrast and press the
button to decrease the contrast (min. 0 / max. 100).
The Contrast function adjusts the degree of difference between
darkness and lightness on the monitor screen.
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39
Use the Input Source menu to select between the different video
signals that may be connected to your monitor.
Input Source
Select the DisplayPort input when you are using the DisplayPort
DisplayPort
(DP) connector. Press
to select the DisplayPort input source.
Select the Mini DisplayPort input when you are using the Mini
Mini DisplayPort
DisplayPort (Mini DP) connector. Press
DisplayPort input source.
to select the Mini
Select the HDMI (MHL) 1 or HDMI (MHL) 2 input when you are using
HDMI (MHL) 1
HDMI (MHL) 2
the HDMI connectors. Press
HDMI (MHL) 2 input source.
to select the HDMI (MHL) 1 or
Use Color Settings to adjust the color setting mode.
Color Settings
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Allows you to set the video input mode to:
Input Color
Format
RGB: Select this option if your monitor is connected to a computer
(or DVD player) using the HDMI cable (or DisplayPort cable); or MHL
devices using MHL cable.
YPbPr: Select this option if your monitor is connected to a DVD
player by YPbPr using HDMI cable (or DisplayPort cable); or MHL
devices by YPbPr using MHL cable.
Or if the DVD (or MHL devices) color output setting is not RGB.
Allows you to set the Gamma to PC or MAC.
Gamma
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41
When you select Preset Modes, you can choose Standard,
Multimedia, Movie, Game, Paper, Color Temp., sRGB or Custom
Color from the list.
Preset Modes
• Standard: Loads the monitor's default color settings. This is the
default preset mode.
• Multimedia: Loads color settings ideal for multimedia
applications.
• Movie: Loads color settings ideal for movies.
• Game: Loads color settings ideal for most gaming applications.
• Paper: Loads brightness and sharpness settings ideal for viewing
text. Blend the text background to simulate paper media without
affecting color images. Applies to RGB input format only.
• Color Temp.: Allows users to select the color temperature:
5000K, 5700K, 6500K, 7500K, 9300K and 10000K.
• sRGB: Emulates 72% NTSC color.
• Custom Color: Allows you to manually adjust the color settings.
Press the
and
buttons to adjust the three colors (R, G,
B) values and create your own preset color mode.
NOTE: Accuracy of sRGB is optimized for RGB input color format.
This feature can shift the color of the video image to green or
purple. This is used to adjust the desired flesh tone color. Use
Hue
or
to adjust the hue from '0' to '100'.
Press
Press
to increase the green shade of the video image.
to increase the purple shade of the video image.
NOTE: Hue adjustment is available only when you select Movie or
Game preset mode.
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This feature can adjust the color saturation of the video image. Use
Saturation
or
to adjust the saturation from '0' to '100'.
Press
to increase the monochrome appearance of the video
image.
Press
to increase the colorful appearance of the video image.
NOTE: Saturation adjustment is available only when you select
Movie or Game preset mode.
Reset your monitor color settings to the factory settings.
Reset Color
Settings
Use the Display Settings to adjust image.
Display Settings
Adjusts the image ratio to Wide 16:9, 4:3, or 5:4.
Aspect Ratio
Sharpness
This feature can make the image look sharper or softer. Use
to adjust the sharpness from '0' to '100'.
or
Allows you to increase the level of contrast to provide sharper and
more detailed image quality.
Dynamic
Contrast
Press the
button to select the Dynamic Contrast "On" or "Off".
NOTE: Dynamic Contrast provides higher contrast if you select
Game or Movie preset mode.
Press
to enable or disable DisplayPort 1.2.
DisplayPort 1.2
To use the DP MST (Daisy Chain) or HBR2 feature, enable DP 1.2.
NOTE: Ensure your Graphics Card can support these features before
selecting DP 1.2. Wrong setting may result in blank screen. Some
Graphics Cards do not support MCCS (Monitor Control Command
Set) at DP 1.2. In these cases, DDM (Dell Display Manager) may not
run.
Select this option to restore default display settings.
Reset Display
Settings
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43
Energy Settings
Allows you to enable or disable USB function during monitor
standby mode.
USB
NOTE: USB ON/OFF under standby mode is only available when the
USB upstream cable is unplugged. This option will be greyed out
when the USB upstream cable plugs in.
wireless charging setup info.
Allows you to set the power LED indicator On or Off to save energy.
Power Button
LED
Select this option to restore default Energy Settings.
Reset Energy
Settings
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Select this option to adjust the settings of the OSD, such as, the
languages of the OSD, the amount of time the menu remains on
screen, and so on.
Menu Settings
Language options set the OSD display to one of the eight languages
(English, Spanish, French, German, Brazilian Portuguese, Russian,
Simplified Chinese or Japanese).
Language
Rotates the OSD by 90 degrees counter-clockwise. You can adjust
Rotation
the menu according to your Display Rotation
Select this option to change the menu transparency by pressing the
and buttons (Minimum: 0 ~ Maximum: 100).
.
Transparency
OSD Hold Time: sets the length of time the OSD will remain active
after the last time you pressed a button.
Timer
Lock
Use
or
to adjust the slider in 1 second increments, from 5
to 60 seconds.
Controls user access to adjustments. When Lock is selected, no user
adjustments are allowed. All buttons are locked.
NOTE:
Lock function – Either soft lock (through the OSD menu) or hard
lock (press and hold the button beside the power button for 10
seconds)
Unlock function– Only hard unlock (press and hold the button
beside the power button for 10 seconds)
Reset all OSD settings to the factory preset values.
Reset Menu
Settings
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45
Other Settings
The monitor beeps everytime a new option is selected in the menu.
This feature enables or disables the sound.
Button Sound
DDC/CI
DDC/CI (Display Data Channel/Command Interface) allows your
monitor parameters (brightness, color balance, and etc.) to be
adjustable via the software on your computer.
You can disable this feature by selecting Disable.
Enable this feature for best user experience and optimum
performance of your monitor.
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Helps reduce minor cases of image retention. Depending on the
degree of image retention, the program may take some time to run.
You can enable this feature by selecting Enable.
LCD
Conditioning
Reset all settings under the Other Settings menu to the factory
preset values.
Reset Other
Settings
Reset all settings to the factory preset values.
Factory Reset
Personalize
Users can choose a feature from Preset Modes, Brightness/
Contrast, Input Source, Aspect Ratio, or Rotation and set it as a
shortcut key.
NOTE: This monitor has a built-in feature to automatically calibrate the brightness
to compensate for LED aging.
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47
OSD Warning Messages
When the Dynamic Contrast feature is enabled (in these preset modes: Game or Movie),
the manual brightness adjustment is disabled.
When the monitor does not support a particular resolution mode, you will see the
following message:
This means that the monitor cannot synchronize with the signal that it is receiving from
ranges addressable by this monitor. Recommended mode is 1920 x 1080.
You will see the following message before the DDC/CI function is disabled:
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When the monitor enters the Power Save mode, the following message appears:
If you press any button other than the power button, one of the following messages will
appear depending on the selected input:
HDMI (MHL)/Mini DisplayPort/DP input
or
If either HDMI (MHL), Mini DisplayPort, or DP input is selected and the corresponding
cable is not connected, a floating dialog box as shown below appears.
or
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Setting the Maximum Resolution
To set the maximum resolution for the monitor:
®
®
®
In Windows 7, Windows 8, and Windows 8.1:
®
®
1. For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic
desktop.
2. Right-click on the desktop and click Screen Resolution.
3. Click the Dropdown list of the Screen Resolution and select 1920 x 1080.
4. Click OK.
®
In Windows 10:
1. Right-click on the desktop and click Display settings.
2. Click Advanced display settings.
3. Click the dropdown list of Resolution and select 1920 x 1080.
4. Click Apply.
If you do not see 1920 x 1080 as an option, you may need to update your graphics driver.
Depending on your computer, complete one of the following procedures:
If you have a Dell desktop or portable computer:
•
latest driver for your graphics card.
If you are using a non-Dell computer (portable or desktop):
•
•
Go to the support site for your computer and download the latest graphic drivers.
Go to your graphics card website and download the latest graphic drivers.
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51
Using the Tilt, Swivel, and Vertical Extension
NOTE: This is applicable for a monitor with a stand. When any other stand is
bought, please refer to the respective stand setup guide for set up instructions.
Tilt, Swivel
With the stand attached to the monitor, you can tilt and swivel the monitor for the most
comfortable viewing angle.
NOTE: The stand is detached when the monitor is shipped from the factory.
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Vertical Extension
NOTE: The stand extends vertically up to 130 mm. The figure below illustrates how
to extend the stand vertically.
Rotating the Monitor
Before you rotate the monitor, your monitor should be fully vertically extended (Vertical
Extension) and fully tilted up to avoid hitting the bottom edge of the monitor.
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53
Rotate clockwise
Rotate counterclockwise
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Reverse (180°) mount
NOTE: To reverse (180°) mount, remove the stand and use wall mounting solution
(optional).
NOTE: To use the Display Rotation function (Landscape versus Portrait view) with
your Dell computer, you require an updated graphics driver that is not included
with this monitor. To download the graphics driver, go to www.dell.com/support
and see the Download section for Video Drivers for latest driver updates.
NOTE: When in the Portrait View Mode, you may experience performance
degradation in graphic-intensive applications (3D Gaming and etc.).
Dual-Monitor Setup
The ability to rotate 90° clockwise, 90° counterclockwise and reverse (180°) mount
enable the thinnest borders of each monitor to be placed side by side to ensure
minimum gap between display images.
The recommended dual-monitor setup:
Landscape (side by side)
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55
Landscape (Top-bottom)
Supported by wall
mounting solution
(optional)
Portrait
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Adjusting the Rotation Display Settings of Your System
After you have rotated your monitor, you need to complete the procedure below to
adjust the Rotation Display Settings of your system.
NOTE: If you are using the monitor with a non-Dell computer, you need to go the
graphics driver website or your computer manufacturer website for information on
rotating the 'contents' on your display.
To adjust the Rotation Display Settings:
1. Right-click on the desktop and click Properties.
2. Select the Settings tab and click Advanced.
3. If you have an ATI graphics card, select the Rotation tab and set the preferred
rotation.
4. If you have an nVidia graphics card, click the nVidia tab, in the left-hand column
select NVRotate, and then select the preferred rotation.
5. If you have an Intel® graphics card, select the Intel graphics tab, click Graphic
Properties, select the Rotation tab, and then set the preferred rotation.
NOTE: If you do not see the rotation option or it is not working correctly, go to
www.dell.com/support and download the latest driver for your graphics card.
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Using the Wireless Charging Base
The stand base of your monitor allows you to charge a Qi (WPC)/PMA certified
smartphone or mobile device wirelessly. For more information about wireless charging
Setting Up the Wireless Charging Function
NOTE: Always enable USB in Standby mode in OSD (under Energy Settings) before
you can use the wireless charging function.
Connect the in-box micro USB cable to the USB downstream port of the monitor and the
micro USB port of the wireless charging stand. The white LED turns on for 3 seconds and
then turns off to indicate that the wireless charging function is enabled.
To turn Off the wireless charging function, disconnect the micro USB cable of the
wireless charging stand from the USB downstream port of the monitor.
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Charging Your Mobile Device Wirelessly
To charge your mobile device wirelessly:
1. Read the documentations that shipped with the mobile device for information on
how to use the wireless charging function.
2. Make sure that the charging area of the wireless charging base is clear of any object
and then place your mobile device at the center of the charging area.
3. When the device is properly placed on the charging area, the LED turns white
indicating that your device is getting charged.
4. When the battery of the device is fully charged (usually >98%), the white LED light
turns off.
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WARNING: Do not charge a non Qi (WPC)/PMA certified device, or place any
other object in the wireless charging area. If you use a Qi (WPC)/PMA certified
wireless charging cover for the mobile device, do not place the cover in the
charging area without the mobile device in it.
WARNING: Do not place any magnetic storage media (like floppy disks or credit
cards) near the charging area. The data on the media can get erased.
NOTE: The time taken to charge the mobile device completely depends on the
device’s battery life/capacity and charging efficiency.
NOTE: To avoid any interference while your device is charging, do not place
anything around the device and the charging area.
NOTE: It is normal that the charging stand base and mobile device gets warm while
charging.
NOTE: The wireless charging function will be turned off if the monitor power is
turned Off.
Charge Status LED Behavior
The following table describes the status that LED indicates:
LED Indicator
Activities
White LED appears for 3 seconds and
turns off
Wireless charging is enabled.
LED does not turn on when the device is Not charging.
placed in the charging area.
White LED
Charging.
White LED turns off
The battery of your device is fully charged.
White LED appears for 2 seconds and
turns off
Notifies that the battery of your device is
already fully charged and you may want to
remove it from the charging area.
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Troubleshooting
4
WARNING: Before you begin any of the procedures in this section, follow the
.
Self-Test
Your monitor provides a self-test feature that allows you to check whether your monitor
is functioning properly. If your monitor and computer are properly connected but the
monitor screen remains dark, run the monitor self-test by performing the following
steps:
1. Turn off both your computer and the monitor.
2. Unplug the video cable from the back of the computer. To ensure proper Self-Test
operation, remove all digital cables from the back of computer.
3. Turn on the monitor.
The floating dialog box should appear on-screen (against a black background), if the
monitor cannot sense a video signal and is working correctly. While in self-test mode, the
power LED remains white. Also, depending upon the selected input, one of the dialogs
shown below will continuously scroll through the screen.
or
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61
or
or
4. This box also appears during normal system operation, if the video cable becomes
disconnected or damaged.
5. Turn Off your monitor and reconnect the video cable; then turn On both your
computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your
video controller and computer, because your monitor is functioning properly.
Built-in Diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen
abnormality you are experiencing is an inherent problem with your monitor, or with your
computer and video card.
NOTE: You can run the built-in diagnostics only when the video cable is unplugged
and the monitor is in self-test mode.
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To run the built-in diagnostics:
1. Ensure that the screen is clean (no dust particles on the surface of the screen).
2. Unplug the video cable(s) from the back of the computer or monitor. The monitor
then goes into the self-test mode.
3. Press and hold Button 1 and Button 4 on the front panel simultaneously for 2
seconds. A gray screen appears.
4. Carefully inspect the screen for abnormalities.
5. Press Button 4 on the front panel again. The color of the screen changes to red.
6. Inspect the display for any abnormalities.
7. Repeat steps 5 and 6 to inspect the display in green, blue, black, white and text
screens.
The test is complete when the text screen appears. To exit, press Button 4 again.
If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the
monitor is functioning properly. Check the video card and computer.
Common Problems
The following table contains general information about common monitor problems you
might encounter and the possible solutions:
Common
What You
Possible Solutions
Symptoms
Experience
No Video/Power No picture
LED off
• Ensure that the video cable connecting the monitor and the
computer is properly connected and secure.
• Verify that the power outlet is functioning properly using
any other electrical equipment.
• Ensure that the power button is pressed fully.
Source menu.
No Video/Power No picture or no • Increase brightness & contrast controls via OSD.
LED on
brightness
• Perform monitor self-test feature check.
• Check for bent or broken pins in the video cable connector.
• Run the built-in diagnostics.
Source menu.
Poor Focus
Picture is fuzzy,
blurry, or
• Eliminate video extension cables.
• Reset the monitor to factory settings.
ghosting
• Change the video resolution to the correct aspect ratio.
Shaky/Jittery
Video
Wavy picture or
fine movement
• Reset the monitor to factory settings.
• Check environmental factors.
• Relocate the monitor and test in another room.
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63
Missing Pixels
LCD screen has
spots
• Cycle power On-Off.
• Pixel that is permanently Off is a natural defect that can
occur in LCD technology.
• For more information on Dell Monitor Quality and Pixel
Policy, see Dell Support site at http://www.dell.com/
support/monitors.
Stuck-on Pixels LCD screen has
bright spots
• Cycle power On-Off.
• Pixel that is permanently off is a natural defect that can
occur in LCD technology.
• For more information on Dell Monitor Quality and Pixel
Policy, see Dell Support site at http://www.dell.com/
support/monitors.
Brightness
Problems
Picture too dim
or too bright
• Reset the monitor to factory settings.
• Adjust brightness & contrast controls via OSD.
Geometric
Distortion
Screen not
centered
correctly
• Reset the monitor to factory settings.
• Adjust horizontal & vertical controls via OSD.
Horizontal/
Vertical Lines
Screen has one
or more lines
• Reset the monitor to factory settings.
• Perform monitor self-test feature check and determine if
these lines are also in self-test mode.
• Check for bent or broken pins in the video cable connector.
• Run the built-in diagnostics.
Synchronization Screen is
• Reset the monitor to factory settings.
Problems
scrambled or
appears torn
• Perform monitor self-test feature check to determine if the
scrambled screen appears in self-test mode.
• Check for bent or broken pins in the video cable connector.
• Restart the computer in the safe mode.
Safety Related
Issues
Visible signs of
smoke or sparks
• Do not perform any troubleshooting steps.
• Contact Dell immediately.
Intermittent
Problems
Monitor
malfunctions on
& off
• Ensure that the video cable connecting the monitor to the
computer is connected properly and is secure.
• Reset the monitor to factory settings.
• Perform monitor self-test feature check to determine if the
intermittent problem occurs in self-test mode.
Missing Color
Wrong Color
Picture missing
color
• Perform monitor self-test feature check.
• Ensure that the video cable connecting the monitor to the
computer is connected properly and is secure.
• Check for bent or broken pins in the video cable connector.
Picture color not • Try different Preset Modes in Color Settings OSD. Adjust R/
good
G/B value in Color Settings OSD.
• Change the Input Color Format to RGB or YPbPr in the
Color Settings OSD.
• Run the built-in diagnostics.
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Image retention Faint shadow
• Use the Power Management feature to turn off the monitor
at all times when not in use (for more information, see
from a static
image left on
from the static
image displayed
the monitor for appears on the
a long period of screen
time
• Alternatively, use a dynamically changing screensaver.
Product Specific Problems
Specific
What You
Possible Solutions
Symptoms
Experience
Screen image is Image is
too small centered on
• Check the Aspect Ratio setting in the Display Settings OSD.
• Reset the monitor to factory settings.
screen, but does
not fill entire
viewing area
Cannot adjust OSD does not
• Turn Off the monitor, unplug the power cord, plug it back,
and then turn On the monitor.
the monitor
with the
appear on the
screen
• Check whether the OSD menu is locked. If yes, press and
hold the button beside the Power button for 10 seconds to
buttons on the
front panel
No Input Signal No picture, the
• Check the signal source. Ensure the computer is not in the
power saving mode by moving the mouse or pressing any
key on the keyboard.
when user
controls are
pressed
LED light is white
• Check whether the signal cable is plugged in properly. Re-
plug the signal cable if necessary.
• Reset the computer or video player.
The picture
does not fill the cannot fill the
The picture
• Due to different video formats (aspect ratio) of DVDs, the
monitor may display in full screen.
entire screen
height or width
of the screen
• Run the built-in diagnostics.
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65
Universal Serial Bus (USB) Specific Problems
Specific
What You
Possible Solutions
Symptoms
Experience
USB interface is USB peripherals
• Check that your monitor is turned On.
not working
are not working
• Reconnect the upstream cable to your computer.
• Reconnect the USB peripherals (downstream connector).
• Switch Off and then turn On the monitor again.
• Reboot the computer.
• Some USB devices like external portable HDD require higher
electric current; connect the device directly to the
computer system.
High Speed
USB 3.0
interface is
slow
High Speed USB
3.0 peripherals
working slowly or
not working at all
• Check that your computer is USB 3.0-capable.
• Some computers have USB 3.0, USB 2.0, and USB 1.1 ports.
Ensure that the correct USB port is used.
• Reconnect the upstream cable to your computer.
• Reconnect the USB peripherals (downstream connector).
• Reboot the computer.
Mobile High-Definition Link (MHL) Specific Problems
Specific
What You
Possible Solutions
Symptoms
Experience
MHL interface Can not see MHL • Ensure your MHL cable and MHL device are MHL certified.
is not working device image
shown on
• Check your MHL device is turned On.
• Check your MHL device is not in Standby mode.
• Check physical MHL cable connection is corresponding to
input source selected on OSD Menu i.e., HDMI (MHL) 1 or
HDMI (MHL) 2.
monitor
• Wait for 30 seconds after connecting MHL cable as some
MHL devices require longer recovery time.
Wireless Charging Specific Problems
Specific
What You
Possible Solutions
Symptoms
Experience
Wireless
No charge to the • Ensure that the wireless charging function of the mobile
charging is not mobile device
working
device works properly, and that the mobile device is
correctly placed in the center of the charging area.
• Ensure that there is no other object between the mobile
device and the charging area.
• Ensure that the in-box micro USB cable is used to connect
the monitor and wireless charging stand.
• Wireless charging may not function near devices that emit
strong electromagnetic energy (like a microwave oven or
radio transmitter). Turn off these devices and try again.
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Appendix
5
WARNING: Safety Instructions
WARNING: Use of controls, adjustments, or procedures other than those
specified in this documentation may result in exposure to shock, electrical
hazards, and/or mechanical hazards.
For information on safety instructions, see the Product Information Guide.
FCC Notices (U.S. Only) and Other Regulatory
Information
For FCC notices and other regulatory information, see the regulatory compliance
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be available in
your area.
To get online Monitor support content:
To contact Dell for sales, technical support, or customer service issues:
2. Verify your country or region in the Choose A Country/Region drop-down menu at
the bottom of the page.
3. Click Contact Us on the left side of the page.
4. Select the appropriate service or support link based on your need.
5. Choose the method of contacting Dell that is convenient for you.
Appendix
|
67
Setting Up Your Monitor
Setting the display resolution
For maximum display performance with Microsoft Windows operating systems, set
®
®
the display resolution to 1920 x 1080 pixels by performing the following steps:
®
®
®
In Windows 7, Windows 8, and Windows 8.1:
®
®
1. For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic
desktop.
2. Right-click on the desktop and click Screen Resolution.
3. Click the Dropdown list of the Screen Resolution and select 1920 x 1080.
4. Click OK.
®
In Windows 10:
1. Right-click on the desktop and click Display settings.
2. Click Advanced display settings.
3. Click the dropdown list of Resolution and select 1920 x 1080.
4. Click Apply.
If you do not see the recommended resolution as an option, you may need to update
your graphics driver. Please choose the scenario below that best describes the computer
system you are using, and follow the given steps.
If you have a Dell™ desktop or a Dell™ portable computer with
internet access
driver for your graphics card.
2. After installing the drivers for your graphics adapter, attempt to set the resolution to
1920 x 1080 again.
NOTE: If you are unable to set the resolution to 1920 x 1080, contact Dell™ to
inquire about a graphics adapter that supports these resolutions.
If you have a non Dell™ desktop, portable computer, or graphics
card
®
®
®
In Windows 7, Windows 8, and Windows 8.1:
®
®
1. For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic
desktop.
2. Right-click on the desktop and click Personalization.
3. Click Change Display Settings.
4. Click Advanced Settings.
5. Identify your graphics controller supplier from the description at the top of the
window (e.g. NVIDIA, ATI, Intel etc.).
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|
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6. Refer to the graphic card provider website for updated driver (for example,
7. After installing the drivers for your graphics adapter, attempt to set the resolution to
1920 x 1080 again.
®
In Windows 10:
1. Right-click on the desktop and click Display settings.
2. Click Advanced display settings.
3. Click the dropdown list of Resolution and select 1920 x 1080.
4. Identify your graphics controller supplier from the description at the top of the
window (e.g. NVIDIA, ATI, Intel etc.).
5. Refer to the graphic card provider website for updated driver (for example,
6. After installing the drivers for your graphics adapter, attempt to set the resolution to
1920 x 1080 again.
NOTE: If you are unable to set the recommended resolution, please contact the
manufacturer of your computer or consider purchasing a graphics adapter that will
support the video resolution.
Appendix
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69
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